Conversation_ID
stringlengths 5
5
| Customer_Message
stringclasses 15
values | Agent_Response
stringclasses 81
values | Sentiment
stringclasses 5
values |
|---|---|---|---|
C0001
|
I no fit see my last transaction history
|
Sorry for delay, I go check am now, abeg hold on
|
Gratitude
|
C0002
|
Why una charge me â¦300 for nothing?
|
Make I reset the system, then you try again
|
Complaint
|
C0003
|
Abeg how much remain for my account?
|
I fit help you process closure, you sure say you wan do am?
|
Request
|
C0004
|
I wan buy airtime â¦500, e no gree go
|
You get â¦13322 balance for your wallet
|
Request
|
C0005
|
Abeg my alert never come since I cash out
|
Thanks plenty! We go still add more features
|
Neutral
|
C0006
|
Thanks for help me confirm the payment earlier
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0007
|
I wan buy airtime â¦500, e no gree go
|
No wahala, I go send reset code to your phone
|
Request
|
C0008
|
I get double debit yesterday, wetin happen?
|
I fit help you process closure, you sure say you wan do am?
|
Neutral
|
C0009
|
Thanks for help me confirm the payment earlier
|
Youâre welcome, anytime boss
|
Positive
|
C0010
|
Your ATM swallow my card o
|
Abeg go nearest branch make dem release your card
|
Positive
|
C0011
|
I wan close my account sharp sharp
|
I fit help you process closure, you sure say you wan do am?
|
Complaint
|
C0012
|
Abeg how much remain for my account?
|
Sorry for delay, I go push the alert again
|
Positive
|
C0013
|
I wan close my account sharp sharp
|
You get â¦41814 balance for your wallet
|
Request
|
C0014
|
Please I wan change my phone number
|
Check your history again, I don refresh am
|
Neutral
|
C0015
|
Abeg how much remain for my account?
|
I go help you update your number, abeg confirm am
|
Gratitude
|
C0016
|
Una dey try, I like the new update
|
I go help you update your number, abeg confirm am
|
Complaint
|
C0017
|
Why una charge me â¦300 for nothing?
|
Abeg go nearest branch make dem release your card
|
Neutral
|
C0018
|
Abeg how much remain for my account?
|
Youâre welcome, anytime boss
|
Neutral
|
C0019
|
Please I wan change my phone number
|
I fit help you process closure, you sure say you wan do am?
|
Gratitude
|
C0020
|
Abeg how much remain for my account?
|
Kindly update your app make e work well
|
Request
|
C0021
|
Hello, my transfer no go since yesterday o
|
You get â¦25927 balance for your wallet
|
Positive
|
C0022
|
Una app dey slow well well
|
Check your history again, I don refresh am
|
Gratitude
|
C0023
|
Please I wan change my phone number
|
Abeg go nearest branch make dem release your card
|
Request
|
C0024
|
I wan buy airtime â¦500, e no gree go
|
I go help you update your number, abeg confirm am
|
Neutral
|
C0025
|
Abeg how much remain for my account?
|
I don see am, refund go show within 24 hours
|
Request
|
C0026
|
I no fit see my last transaction history
|
Abeg go nearest branch make dem release your card
|
Gratitude
|
C0027
|
I no fit see my last transaction history
|
You get â¦6213 balance for your wallet
|
Complaint
|
C0028
|
I get double debit yesterday, wetin happen?
|
Abeg go nearest branch make dem release your card
|
Complaint
|
C0029
|
The app dey log me out anytime I try login
|
Abeg go nearest branch make dem release your card
|
Request
|
C0030
|
Abeg how much remain for my account?
|
Youâre welcome, anytime boss
|
Request
|
C0031
|
Hello, my transfer no go since yesterday o
|
Make I reset the system, then you try again
|
Positive
|
C0032
|
I wan close my account sharp sharp
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0033
|
I no fit see my last transaction history
|
I go help you update your number, abeg confirm am
|
Request
|
C0034
|
Your ATM swallow my card o
|
The â¦300 na service charge wey apply automatically
|
Complaint
|
C0035
|
Abeg my alert never come since I cash out
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Request
|
C0036
|
Abeg I forget my PIN, wetin I go do?
|
Kindly update your app make e work well
|
Neutral
|
C0037
|
I wan buy airtime â¦500, e no gree go
|
Make I reset the system, then you try again
|
Request
|
C0038
|
I wan buy airtime â¦500, e no gree go
|
I go help you update your number, abeg confirm am
|
Positive
|
C0039
|
I wan close my account sharp sharp
|
I fit help you process closure, you sure say you wan do am?
|
Gratitude
|
C0040
|
Abeg how much remain for my account?
|
Kindly update your app make e work well
|
Complaint
|
C0041
|
Una app dey slow well well
|
Kindly update your app make e work well
|
Request
|
C0042
|
Abeg how much remain for my account?
|
Youâre welcome, anytime boss
|
Gratitude
|
C0043
|
I get double debit yesterday, wetin happen?
|
You get â¦42548 balance for your wallet
|
Complaint
|
C0044
|
The app dey log me out anytime I try login
|
Check your history again, I don refresh am
|
Complaint
|
C0045
|
I wan close my account sharp sharp
|
Make I reset the system, then you try again
|
Neutral
|
C0046
|
I get double debit yesterday, wetin happen?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Request
|
C0047
|
Please I wan change my phone number
|
Make I reset the system, then you try again
|
Positive
|
C0048
|
Abeg my alert never come since I cash out
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Complaint
|
C0049
|
Please I wan change my phone number
|
I fit help you process closure, you sure say you wan do am?
|
Neutral
|
C0050
|
Abeg I forget my PIN, wetin I go do?
|
You get â¦20800 balance for your wallet
|
Positive
|
C0051
|
Abeg how much remain for my account?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Positive
|
C0052
|
Abeg my alert never come since I cash out
|
Abeg go nearest branch make dem release your card
|
Gratitude
|
C0053
|
Una dey try, I like the new update
|
Check your history again, I don refresh am
|
Complaint
|
C0054
|
I get double debit yesterday, wetin happen?
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0055
|
Hello, my transfer no go since yesterday o
|
Make I reset the system, then you try again
|
Complaint
|
C0056
|
Why una charge me â¦300 for nothing?
|
No wahala, I go send reset code to your phone
|
Gratitude
|
C0057
|
Hello, my transfer no go since yesterday o
|
Kindly update your app make e work well
|
Complaint
|
C0058
|
Una dey try, I like the new update
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0059
|
The app dey log me out anytime I try login
|
Abeg go nearest branch make dem release your card
|
Positive
|
C0060
|
Una app dey slow well well
|
No wahala, I go send reset code to your phone
|
Request
|
C0061
|
I wan buy airtime â¦500, e no gree go
|
Sorry for delay, I go check am now, abeg hold on
|
Neutral
|
C0062
|
I wan buy airtime â¦500, e no gree go
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0063
|
I get double debit yesterday, wetin happen?
|
Make I reset the system, then you try again
|
Request
|
C0064
|
Una app dey slow well well
|
Kindly update your app make e work well
|
Neutral
|
C0065
|
Why una charge me â¦300 for nothing?
|
Make I reset the system, then you try again
|
Gratitude
|
C0066
|
Abeg I forget my PIN, wetin I go do?
|
Thanks plenty! We go still add more features
|
Request
|
C0067
|
I wan close my account sharp sharp
|
No wahala, I go send reset code to your phone
|
Neutral
|
C0068
|
I wan close my account sharp sharp
|
I go help you update your number, abeg confirm am
|
Request
|
C0069
|
Thanks for help me confirm the payment earlier
|
Sorry for delay, I go push the alert again
|
Gratitude
|
C0070
|
I get double debit yesterday, wetin happen?
|
Thanks plenty! We go still add more features
|
Request
|
C0071
|
Una dey try, I like the new update
|
Abeg go nearest branch make dem release your card
|
Complaint
|
C0072
|
Your ATM swallow my card o
|
No wahala, I go send reset code to your phone
|
Neutral
|
C0073
|
I get double debit yesterday, wetin happen?
|
Check your history again, I don refresh am
|
Complaint
|
C0074
|
I no fit see my last transaction history
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0075
|
Una app dey slow well well
|
Abeg go nearest branch make dem release your card
|
Complaint
|
C0076
|
The app dey log me out anytime I try login
|
No wahala, I go send reset code to your phone
|
Neutral
|
C0077
|
Please I wan change my phone number
|
I fit help you process closure, you sure say you wan do am?
|
Positive
|
C0078
|
I wan close my account sharp sharp
|
No wahala, I go send reset code to your phone
|
Gratitude
|
C0079
|
Your ATM swallow my card o
|
Abeg go nearest branch make dem release your card
|
Neutral
|
C0080
|
Una app dey slow well well
|
I don see am, refund go show within 24 hours
|
Positive
|
C0081
|
Abeg how much remain for my account?
|
Abeg go nearest branch make dem release your card
|
Request
|
C0082
|
Why una charge me â¦300 for nothing?
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Gratitude
|
C0083
|
Abeg I forget my PIN, wetin I go do?
|
Sorry for delay, I go push the alert again
|
Request
|
C0084
|
Una app dey slow well well
|
Youâre welcome, anytime boss
|
Neutral
|
C0085
|
Abeg how much remain for my account?
|
Abeg go nearest branch make dem release your card
|
Request
|
C0086
|
Abeg my alert never come since I cash out
|
You get â¦44766 balance for your wallet
|
Complaint
|
C0087
|
I no fit see my last transaction history
|
I don see am, refund go show within 24 hours
|
Complaint
|
C0088
|
Abeg I forget my PIN, wetin I go do?
|
Thanks plenty! We go still add more features
|
Complaint
|
C0089
|
Thanks for help me confirm the payment earlier
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0090
|
The app dey log me out anytime I try login
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Gratitude
|
C0091
|
Una app dey slow well well
|
Sorry for delay, I go check am now, abeg hold on
|
Complaint
|
C0092
|
I no fit see my last transaction history
|
Sorry for the slow speed, we dey fix am sharp sharp
|
Complaint
|
C0093
|
Una app dey slow well well
|
Youâre welcome, anytime boss
|
Request
|
C0094
|
The app dey log me out anytime I try login
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0095
|
Why una charge me â¦300 for nothing?
|
Abeg go nearest branch make dem release your card
|
Request
|
C0096
|
I no fit see my last transaction history
|
You get â¦16508 balance for your wallet
|
Neutral
|
C0097
|
Una app dey slow well well
|
Kindly update your app make e work well
|
Neutral
|
C0098
|
Una dey try, I like the new update
|
I go help you update your number, abeg confirm am
|
Positive
|
C0099
|
Why una charge me â¦300 for nothing?
|
Sorry for delay, I go push the alert again
|
Complaint
|
C0100
|
I wan close my account sharp sharp
|
The â¦300 na service charge wey apply automatically
|
Complaint
|
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