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• We were honored by Eluna, a non-profit supporting children and families impacted by grief or addiction, with their Corporate Partnership Award, mentioned on page multi-pronged approach to identifying strategic partners and combatting controlled substance abuse and misuse across communities nationwide.
underserved youth who have been impacted by a family member’s substance use disorder and provided them with addiction prevention resources and support services.
The AmerisourceBergen Associate Assistance Fund is a non profit charitable organization established in financial assistance to our associates and their families who are victims of natural disasters (e.g., fire, tornado, floods, etc.) or who are facing severe financial hardships.
• Funds can be used to cover everything from basic needs to home repairs and expenses tied to funeral arrangements, medical attention and transportation.
Over the last year, approximately supported nearly 60 of their peers through this program, representing nearly $85,000 in total funding.
champion in Lash Group, an AmerisourceBergen company, was facing extreme personal and financial stress.
Her infant daughter was experiencing gasping and seizure-like episodes.
Their family quickly mobilized to get her help, but hospital and medical bills grew exponentially.
“We were under an enormous amount of emotional and financial stress,” said Alexandra.
Alexandra applied to the Associate Assistance Fund and was approved for support.
“This was an absolute gift, and a huge weight was lifted from our shoulders,” said Alexandra.
“My husband and I were able to really focus on our daughter’s health and upcoming doctor appointments.
Our Good Neighbor Pharmacy® program gives local pharmacies tools to assist them with their businesses and community involvement.
At its core, this program respects the esteemed place in the hearts and imaginations of its community members that local pharmacies hold – truly connected to the towns and neighborhoods in which they operate.
Good Neighbor Pharmacy created a central place for public information about health, wellness and prevention.
Provided resources to help combat opioid misuse, including safe disposal resources and steps for how patients can keep their medications safe and out of the wrong hands.
• Developed a palpable presence on Capitol Hill to represent the voice of local pharmacies.
#MyHealthyHeart landing page and more than impressions for the campaign’s animated video.
the Juvenile Diabetes Research Foundation (JDRF) to reduce incidences of type 1 diabetes (T1D).
patient access to required therapies while making sure they adhere to their prescribed dosage and regimen.
The healthcare industry average for patients who do not adhere to chronic therapies ranges between percent and 66 percent.
Non-adherence might result in patients being hospitalized or requiring emergency care.
For example, a population of cancer patients, when presented with the co-pay for receiving oral cancer medication, walk away because it’s too expensive.
Lash Group’s culture of empathy among its associate population has shaped an environment that directly impacts how Lash Group creates healthier communities.
Lash Group has spearheaded the design of two LEED certified buildings on its South Carolina campus.
Lash Group also actively encourages Volunteer Time Off.
Independent Assurance Statement to AmerisourceBergen Corporation ERM Certification and Verification Services (ERM CVS) was engaged by AmerisourceBergen Corporation to provide limited assurance in relation to information in specified sections of the AmerisourceBergen Corporation Corporate Citizenship Report as set out b...
AmerisourceBergen’s internal reporting boundary, criteria, and definitions and the GRI Standard Principles for defining report quality.
Respective responsibilities AmerisourceBergen Corporation is responsible for preparing the data and for its correct presentation in reporting to third parties, including disclosure of the reporting criteria and boundary.
Our conclusions Based on our activities, nothing has come to our attention to indicate that the information relating to sections of AmerisourceBergen Corporation’s 2018 Corporate Citizenship Report, as described under ‘Scope’ above, and noting the limitations described below, are not fairly presented, in all material r...
A visit to AmerisourceBergen Corporation’s offices in Conshohocken, PA where we: o interviewed the staff responsible for each of the specified sections in order to understand the company strategy, policies and management systems related to the specified sections, as well as the activities in the reporting year and inte...
 A review of the completeness and balance of the information in the specified sections based on the assurance evidence collected.
The limitations of our engagement We have not assured the information in the ‘Sidebars’ included in the above mentioned sections of the Report.
10-K, 3-4 102-2 Activities, brands, products and services 10-K, 17 102-3 Location of headquarters 10-K, 17 102-4 Location of operations 10-K, 1 102-5 Ownership and legal form 10-K, 1 102-6 Markets served 10-K, 24 / 9-10 102-7 Scale of the organization 10 102-8 Information on employees and other workers Response: We hav...
Response: Corporate Citizenship governance starts at the top.
In we added oversight of our Corporate Citizenship program as part of our Board of Director’s Governance and Nominating Committee charter.
The Governance and Nominating Committee is updated on an annual basis about all environmental, social and governance programming across the organization, allowing them the opportunity to give feedback and guidance on the company’s Corporate Citizenship strategy.
The Chief Communications and Administration Officer has responsibility for the enterprise Corporate Citizenship strategy.
The Corporate Citizenship team partners with advisors and subject matter experts across the business to help guide and execute the company’s Corporate Citizenship strategy, including leaders from Investor Relations, Legal, Marketing, Operations, Global Business Resilience, Strategy, Procurement, Human Resources and Bus...
This group meets monthly and represents functions and businesses from across the enterprise.
The advisors are tasked with reviewing and implementing key policies and strategic initiatives at a business unit level and making recommendations to the Steering Committee and the Corporate Citizenship team.
They are also responsible for keeping a pulse on current practices, understanding trends and identifying gaps in company performance and potential future issues as they relate to corporate citizenship.
Reporting Practices 2, 14, 67-69 102-46 Defining report content and topic Boundaries Response: We have implemented the Reporting Principles of Stakeholder Inclusiveness, Sustainability Context, Materiality and Completeness to define our report content.
102-51 Date of most recent report Response: Our most recent report from fiscal year 2017 was published in 2018 and can be found on the Corporate Citizenship page of our corporate website.
Response: We report on an annual basis and plan to continue to do so in the future.
18-26 103-2 The management approach and its components 103-3 Evaluation of the management approach Response: We evaluate our management approach to this topic on an ongoing basis, utilizing extensive collaboration from internal and external stakeholders, industry benchmarking and research on best practices.
We adjust our management approach on an as-needed basis as a result of this continuous evaluation.
Community Impact 54-63 103-2 The management approach and its components 103-3 Evaluation of the management approach Response: We evaluate our management approach to this topic on an ongoing basis, utilizing extensive collaboration from internal and external stakeholders, industry benchmarking and research on best pract...
Energy and Climate 43 103-2 The management approach and its components 103-3 Evaluation of the management approach Response: We evaluate our management approach to this topic on an ongoing basis, utilizing extensive collaboration from internal and external stakeholders, industry benchmarking and research on best practi...
The management approach and its components Response: We evaluate our management approach to this topic on an ongoing basis, utilizing extensive collaboration from internal and external stakeholders, industry benchmarking and research on best practices.
306-2 Waste by type and disposal method Response: We have reported applicable data as collected in certain markets.
Responsible Sourcing 48 103-2 The management approach and its components 103-3 Evaluation of the management approach Response: We evaluate our management approach to this topic on an ongoing basis, utilizing extensive collaboration from internal and external stakeholders, industry benchmarking and research on best prac...
308-1 New suppliers that were screened using environmental criteria Response: All Requests for Proposal (RFP) that go through our standard RFP process are screened according to Corporate Citizenship programs and commitments, including environmental criteria.
414-1 New suppliers that were screened using social criteria Response: All Requests for Proposal (RFP) that go through our standard RFP process are screened according to Corporate Citizenship programs and commitments, including social criteria.
404-1 Average hours of training per year per employee Response: This year, associates completed nearly 50,000 hours of compliance & ethics training.
404-2 Programs for upgrading employee skills and transition assistance programs 31 404-3 Percentage of employees receiving regular performance and career development reviews Response: This year, 99% of associates had a completed annual performance review.
Health and Safety 39 103-2 The management approach and its components 103-3 Evaluation of the management approach Response: We evaluate our management approach to this topic on an ongoing basis, utilizing extensive collaboration from internal and external stakeholders, industry benchmarking and research on best practic...
33-36 103-2 The management approach and its components 103-3 Evaluation of the management approach Response: We evaluate our management approach to this topic on an ongoing basis, utilizing extensive collaboration from internal and external stakeholders, industry benchmarking and research on best practices.
405-1 Diversity of governance bodies and employees Response: We have reported applicable data as collected in certain markets.
Data Privacy and Security Response: Data is both a powerful tool and real risk for healthcare stakeholders today.
At AmerisourceBergen, we are committed to making strong data security investments, and continuously working to keep our networks and products secure for our customers and their patients.
Beyond basic data security, AmerisourceBergen also acts as a responsible steward of our customers’ data.
Response: We provide information to help keep our customers at the forefront of data security within heathcare distribution.
Response: We evaluate our management approach to this topic on an ongoing basis, utilizing extensive collaboration from internal and external stakeholders, industry benchmarking and research on best practices.
and losses of customer data Response: The required topic-specific disclosure is unavailable due to internal confidentiality restraints.
Associates Examples of ways we engage with our associates include annual associate performance review, quarterly live associate calls with leadership (including the CEO), daily and weekly company communications via email, newsletter, intranet and digital signage; ability to recognize associates globally for outstanding...
Leaders We perform annual interviews to help inform content and perform quality assurance during the report preparation process.
We also engage with our business partners on a regular basis via email or phone.
Actions: We incorporated feedback and commentary into the content for this year’s report.
Non-profits The AmerisourceBergen Foundation provides grant funding to non-profit organizations that focus on the areas of opioid misuse prevention and access to health for both humans and animals.
Grants for opioid misuse prevention are awarded twice annually and health grants are awarded on a quarterly basis.
The opioid resource grant program also provides communities with the opportunity to request in-kind donations of safe disposal resources.
The AmerisourceBergen Corporation supports communities and the non-profits that serve those communities through providing associates with hours annually of paid volunteer time off, offering non-profit board training programs in select locations and providing targeted charitable event sponsorships, and product donations...
We engage with our customers through a variety of touchpoints along their customer journey with ABC, including onboarding, customer service, sales (phone, email, in-person), ordering, delivery, industry events/conferences, marketing and communications, trainings, business coaching, consulting and surveys.
We participate in the political process to advance the interests of the Company and our associates.
Actions: We remain actively engaged with our investors and shareholders and evaluate actions on an ongoing basis.
Our MWI Animal Health business provides products, technologies and services to support sustainable food production and help feed a growing, hungry world.
We stand proud in supporting our diverse and talented associate population, which is comprised of more than 55 percent women.
based on equity and respect through education, personal and professional development opportunities and mentorship.
Just this year, we set a goal to consume 2-3% of our electricity from on-site renewable sources by FY2020.
And we are actively pursuing that goal – in December, we announced a installation at our Sacramento, California distribution center.
For example, we’ve partnered with Project C.U.R.E. to increase access to quality healthcare in developing countries.
We are aware of our footprint and recognize that our operations have an impact on the climate, and we are committed to doing our part to lessen this impact.
We track and manage our Scope climate change disclosure annually.
We continue to seek ways to enhance energy efficiency and decrease emissions across our network.
This is why we collaborate with stakeholders around the globe – from our non-profit partners, to our customers, to our suppliers – to further the positive impact we are creating through our Corporate Citizenship strategy and activities.
Dear Stakeholders, Today’s health care system is complex and can be very challenging to navigate for many of us.
High costs, a fragmented system and a lack of support to help patients manage their own care are creating barriers to the overall health of our country.
We have long been focused on improving not only the health of our patients and colleagues, but the health of all of the communities we serve.
As we look back on for 2019 and beyond, we are excited about this time in our company’s history – as we combine with Aetna®, we know we have an opportunity to help fundamentally transform the way the health care system works.
By bringing together CVS Health® and Aetna, we are creating a uniquely powerful new platform that will open a new front door to health care, reshape the consumer experience and lead to healthier communities.
We will engage consumers with the care they need, when and where they need it – giving them human connections with pharmacists, nurse practitioners and other skilled providers, along with digital options for those who prefer to access care in the palm of their hand.
To deliver on this vision, we are building a consumer-centric approach to health care that offers a better experience, which in turn will drive better patient engagement with programs and services, improving their health and delivering better outcomes that reduce costs.
As a socially responsible company, we believe that we have a role to play in helping to solve important societal problems in meaningful ways.
Our corporate social responsibility (CSR) strategy ensures we put our businesses and resources to work in tangible ways that make a difference in our local communities and people’s lives.
In the pages that follow, you’ll read more about for CVS Health.
We created employment opportunities for military members and their spouses.
We worked across our entire company and with community partners to implement solutions that help tackle the opioid crisis and we helped college campuses go tobacco-free in pursuit of delivering the first tobacco- free generation.
We continue to put new products on our shelves that provide healthier, more sustainable options for our on-the-go customers, and ensure we are efficiently and responsibly managing our supply chain.
One-third of Americans interact with our company every year – including stores daily in nearly 10,000 communities across the country and more than 38 million medical members who rely on us to help them make decisions about their health.

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