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701 | CHEF MANAGER Professional Summary Food Production Management – K12 Chef Management Experience – National School Lunch Program Oversight – Food Safety Champion – Culinary Innovation – Proven Team Leader – Creative Recipe Presentations – Training & Development – Contract Management- Inventory and ordering management– Procurement Analysis – Auditing Management – Waste management skills – Food Cost & Labor Management – Strong Catering abilities – Restaurant Management skills – Team Player – Excellent communication skills – MS Office Proficient – Budgeting & Invoice competencies – Food Allergy/medical condition trained – Quick Books – Quicken– Newton POS– Cater Trax knowledgeable – Menu Software Proficient waste management savvy- La ethics trained Skills Food spoilage prevention Kitchen Management Menu planning Recruiting and Hiring Cooking skills Supply ordering Budgeting Food plating and presentation Signature dish creation Forecasting and planning Baking and broiling skills Recipes and menu planning Sanitation guidelines Workflow Optimization Food inventories Performance assessments Adaptability Cultural awareness Written Communication Work History Chef Manager 08/2020 to Current Company Name – City , State Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands. Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews. Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents. Scheduled and received food and beverage deliveries, adhering to food cost and budget. Pitched in to work line during busy periods or in place of sick employees. Maintained high food quality standards by checking delivery contents to verify product quality and quantity. Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates. Properly handled and stored food to eliminate illness and prevent cross-contamination. Collaborated with Lusher Elementary in production or modification of menus and selections. Chef Manager 08/2019 to 03/2020 Company Name – City , State Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands. Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews. Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents. Recruited and hired employees to build effective culinary team for $1.5 million annual revenue-producing restaurant in New Orleans. Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers. Evaluated inventory levels on weekly basis and placed orders to restock Cooler and Dry items before supplies ran out. Prepared meals from scratch using authentic, popular recipes to generate repeat business. Averaged a $.98 food production cost while feeding over two thousand children Achieved 83% participation rate (enrollment), including breakfast and snack meals Managed USDA/DOD funds Experienced with Union workers and union practices General Manager of Operations 01/2017 to 07/2017 Company Name – City , State Created, managed and executed business plan and communicated company vision and objectives to motivate teams. Improved productivity while reducing staffing and operational costs by 7.5%. Recruited, interviewed, hired, and developed team members that exemplify company culture and values. Conduct performance appraisals, coaching, counseling, motivating, and recognition activities to retain and develop the store team. Advanced productivity KPIs by leading trainings on procedures and safety practices. Closed store without incurring lease penalties and in excellent standing with building management. Operations Manager 01/2010 to 11/2016 Company Name – City , State Devised, deployed and monitored processes to boost long-term business success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Reduced average contract expenses by 16% through aggressive negotiations with vendors. Effectively grew business and manage sales revenues in excess of $450,000 annually. Worked closely with team to help business win several awards — Small Business of the Year (Gambit magazine), King Cake of the Year (2015, NOLA.com), Best of the Rest (2016, Youth Leadership Council), and others Documented safety action plans, quality initiatives, and team performances. Education Associate of Arts : Pastry Arts 05/2009 University of New Orleans -
City Bachelor of Science : Business Management 05/2005 Northwestern State University of Louisiana -
City ,
State Graduated with 3.1 GPA Graduated in Top 17% of Class Minored in Marketing Certifications Certified Servsafe, Expiration 2024 Member of the American Institute of Culinary Professionals 2019 Culinary Innovation of America Jr Board member | CHEF |
702 | CONSULTANT Summary USE MY SKILLS TO MEET THE REQUIREMENTS OF THE
COMPANY I WORK FOR IN ORDER TO COMPLETE THE
COMPANIES GOALS. Skills Excel and Microsoft Office
Read Schematics and Blue Prints Work History Company Name Experience Company Name City , State Consultant Had Classes for safety and handed out rule books to personnel. Set up programs on their computers help them keep current location of their inventory (Rail Cars). Set up a process for computer personnel to report information on movement of inventory to their Supervisors. Company Name City , State Manager Asst. Bldg. Superintendent,
Manager of the Demurage and
Switching Billing, Asst. To
Clerical Director, Manager Crew Company Name City , State Manager Prevention of Inter-modal equip- ment. Retired) Assembler Chrysler Automotive
McDonald Aircraft Co. Long Beach, Calif. Assembler on DC 8 Aircraft
General Telephone Co. Long Beach, Calif. Central Office Computers Tech. Education and Training Tuloso-Midway High School Corpus Christi Texas Diploma San Jacinto College Pasadena Texas (60 Semester Hours)
General Telephone Long Beach, Calif. (4 company schools Personal Information Non Smoker or Drinker. I am punctual honest and have a good work ethic. Skills Automotive, Consolidations, DC 8, Excel, Microsoft Office, Office, Read, San, Schematics, Telephone Additional Information PERSONAL INFORMATION
Non Smoker or Drinker. I am punctual honest and have a good work ethic. | CONSULTANT |
703 | DRIVER/MANAGER Professional Summary 4 years of total customer service and physical labor. Great time management and interpersonal skills. The perfect team player and top of the line customer service. I'm looking to fill a position where I can not only sharpen my skills in the work place, but also contribute to any business to help it grow more. Experience Driver/Manager , 06/2015 to 10/2015 Company Name - City , State Loading and unloading truck at warehouse during assigned times, ensuring customers were happy with their products, unloading for individual contractors or residents upon product delivery; built relationship to better give our customers the best quality of good as well as customer service. Further increased my role within the company, where I would manage a spoke route that would deliver merchandise by bicycle and tricycle. I handpicked orders depending on time frame and quantity, then loaded bikes and tricycle depending on distance as well as timeframe. Maintained. Dispatched each cyclist to ensure we meet time schedules and budget expenses. During deliveries and at end of day I recorded all deliveries, calculated late and early drop offs, missing or wrong orders, which cyclist delivered each order, also emailed day results to Amazon managers and warehouse managers. Personal Accountant , 03/2008 to 12/2015 Company Name - City , State Gather and organize patient billing data, inclusive of demographics, insurance and appointment needs. Manage front desk, inclusive of answering calls, greeting and logging patients into system, confirming appointments as necessary. Responsible for open and close, as well as safety procedures supporting facility requirements, disposal of hazardous material, Filed Patient charts post examination and logged appointments into data base. Reviewed patient accounts, gave references to other doctors. Construction , 12/2007 to 05/2008 Company Name - City , State Worked on home renovations, business offices, Red Lion Hotel Convention center construction, backyards, all with a licensed contractor to different sites on the east side. Bellevue towers, offices, hotels, and residential properties, few out of state projects in Portland, OR as well). Prepped for lead construction. Overshadowed a professional contractor, traveled with professional contractor. Education High School Diploma Graduated : communications , 2017 GPA: GPA: 3.3 GPA: 3.3 communications Attended Shoreline CC for 2 years where I obtained my AA in general studies, as well as courses in Psychology and Kinesiology. Interests Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be. Personal Information Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation. Additional Information ACKNOWLEDGEMENT(S) AND ACCOMPLISHMEMTS Great Microsoft Office Skills Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be. Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation. Skills billing, budget, charts, customer service, data base, delivery, frame, insurance, logging, Psychology, quality, renovations, safety | CONSTRUCTION |
704 | DIRECTOR, FINANCE Executive Profile Visionary leader able to drive a culture of excellence throughout the organization, focused on consistently exceeding expectations through innovation, collaboration, and teamwork. Demonstrated ability to thrive within fluid business environments including fast-paced, high-growth periods, as well as cost-containment and cost-cutting cycles. Ambitious Director who creates strategic alliances with organization leaders to effectively align and support key business initiatives. Ability to build and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Corporate Consolidations Complex Change Management Financial Planning and Analysis Mergers and Acquisitions Project Management System Integration Business Process Re-engineering Strategic and Operational Planning Achievements Project Management: Successfully launched over 200 projects for Finance in FY14 and FY15 respectively Implemented Finance PMO to manage project lifecycle, and capital budget of $45M Drove operational efficiencies for Stock Administration decreasing processing time by 70% Delivered $13M enterprise solution for transacting, managing and
reporting in the Treasury areas of Cash Operations, Investments and Foreign
Exchange & Currency Option Management Acquisition Integration:
Designed, developed and implemented change
management strategies that included tools and processes capable of scaling across
large, complex acquisitions Drove Change Management strategies for both Tandberg and Starent Networks acquisitions Launched integration principles for integrating newly acquired
companies Corporate Controller's Office:? Pioneered strategy for Web 2.0/Collaboration
technologies, improving collaboration across global Finance teams by creation of
tools such as MyCloseSpace, and Process Central
?? Guided highly skilled team to
support the transition of over 60,000 employees from Ariba Procurement tool to
the Oracle iProcurement tool, resulting in a 95% training and adoption rate Professional Experience Director, Finance January 2010 to Current Company Name - City , State Manage high performing global team of 48 professionals to deliver system projects for Finance, Treasury Operations, Stock, Payroll, O2C, R2R, P2P, Tax, and Technical Accounting Streamlined capital planning process and implemented CFO reports to account for $45M in capital expenditures Delivered 215 projects for Finance in FY15 Developed and directed strategy for realigning organization to support projects globally Initiated complete training curriculum for staff resulting in high retainment Senior Manager, Acquisition Integration January 2008 to January 2010 Company Name - City , State Defined and implemented Governance model for integrations Formulation of project methodology, structure, and tools that enabled non-project managers to manage integrations Creation of a cross-functional team responsible for defining and developing repeatable communications process for large scale acquisitions Led Employee Enablement work-stream, responsible for organizational alignment, on-boarding of acquired employees, and migration of sites Developed and executed processes that streamlined acquisition announcement communications to both internal and external audiences Provided leadership and guidance to the Project Management Office to ensure people, process, and system changes were managed according to project methodology Senior Manager, Finance January 2003 to January 2008 Company Name - City , State Directed all aspects of Change Management, Program/Project Management, and Chief of Staff activities for the Global Corporate Controllers Office while partnering with executives to ensure strategic alignment Managed team of 33 employees Defined and implemented legal entity strategy for Finance Led and implemented change management strategy that led to the successful adoption of the Finance and Accounting Shared Services outsourcing model Managed budget in excess of $4M Key contributor to Expense Management Leadership Team that reduced Cisco\'s operating expenses in excess of $250M Provided thought leadership that streamlined processes creating tools and templates to enable project teams to move quickly and seamlessly through large complex projects Implemented first curriculum based training for the global Corporate Controllers Office Centralized Sourcing and Contracting across Cisco by providing strategy, governance, leadership and project management to Spend Management Organization Program Manager, Finance January 2001 to January 2003 Company Name - City , State Implemented marketing solutions for the U.S. Public Sector sales team Developed strategic partnerships with third party application vendors to enable end-to-end solutions Created materials to enhance Cisco\'s penetration of the public sector market, including print collateral, CDs, Web sites, seminars, trade shows, and events with an annual budget of $1M Responsible forthe launch of an IP telephony marketing campaign, generating $12M in revenue Developed and implemented channel partner training for the IP Video Surveillance program, generating $15M in revenue Successfully implemented internal tools US-wide to capture new program revenue Manager, Finance January 1998 to January 2001 Company Name - City , State Managed Operations team of 5 employees Drove operational excellence by launching tools to scale to business volumes, and support sales teams Provided direction and leadership to project managers implementing new and existing systems Responsible for the roll out of automated sales reporting tool to more than 150 users Increased efficiency of the POS claiming process by 50% Managed 2-Tier distributor relationships in relation to POS ($4B in sales out) and inventory, as well as day-to-day operations Implemented daily POS reporting for greater visibility, including executive level reporting Led integration of acquired sales teams into Cisco Senior Financial Analyst, Finance January 1996 to January 1998 Company Name - City , State Responsible for consolidations, managing division budgets, and business partnering Oversaw Asia/Pacific P&L consolidations Developed and managed monthly and quarterly performance packages Partnered with country controllers for budgeting and forecasting Automated expense-tracking and forecasting Oversaw annual planning, outlooks, and quarterly financial results for the Internet Mail Group Managed annual budgets in excess of $13M. Competitive Pricing Analyst, Finance January 1993 to January 1996 Company Name - City , State Cost Schedule Analyst January 1990 to January 1992 Company Name - City , State Education Certified Project Manager : Project Management , 2014 Stanford University - City , State , USA Bachelor of Science : Business Administration/Finance San Jose State University Business Administration/Finance Skills P&L Management, Project Management, Communications, Leadership, Finance Operations, Tax, P2P, O2C, Compensation Services, Financial analysis, acquisition integration, budgeting, Change Management, forecasting, Process re-engineering | FINANCE |
705 | ENTREPRENEUR GENERAL MANAGER Professional Summary Airport Operations Safety and Training Coordinator with management experience and exceptional people skills. Versed in accident investigation and analysis to develop action plans and initiatives to address accident trends . Desires a challenging role as a Safety Training Manager . Experience Entrepreneur General Manager , 12/2011 to 12/2015 Company Name － City , State Conducted analysis to address loss of revenue which led to complete turnaround . Increased sales by 17% over a two-year period. Provided onsite training. Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in new source of revenue . Planned and executed new line of business. Monitored multiple databases to keep track of all company inventory . Managed the daily operations of the gas station. Oversaw sales, inventory and staff monthly. Conducted and performed inspections of all gas equipment and facilities. Maintained and obtained a clean and customer friendly environment for various customers. Enforced and implemented strict policies and procedures regulating the gas station. Responsible for hire and managing more than 30 employees. Oversaw the price management of fuels and merchandise. Monitored monthly sales, and inventory, prepared monthly cash balance reports for the gas station and convenience store. Sought, prepared, negotiated and obtained contracts with USAID to deliver food and seeds throughout Haiti. Created, prepared, and maintained records and documents related to the operation and administration of the delivery of assigned loads, and prepared reports related to the work. Conducted researched, evaluated, and make decisions on what mode and route to take for transportation of loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, and evaluated the work of subordinate's employees. Coordinated and oversaw the daily operations of the trucks, Prepared and administer the budgets. Answered inquiries and complaints from our customers related to the delivery of loads. Safety & Training Coordinator , 06/1995 to 01/2011 Company Name － City , State Exercised Responsibility for the development of training for more than 15,000 airport employees, loss prevention, scheduled and conducted safety meetings. Planned, directed, oversaw, reviewed and evaluated the work of staff providing support to airport training program. Maintained or directed the maintenance of accurate records and files. Monitored changes in legislation and FAA regulations that may affect training and safety program operations or service delivery; evaluated their effect upon program activities and recommended appropriate policy and procedure modifications. Maintained contact with airlines, government agency, and Miami Dade Aviation employees to keep them informed of safety and training needs and requirements. Developed and modified training techniques and formats to evaluate airfield vehicle operators or current program effectiveness and to determine the need for program modification and/or new training program development. Tested theoretical and practical knowledge of aviation safety and ramp safety. Analyzed training programs to assure competency of persons operating vehicle on the airfield. Prepared reports of airfield inspections to document findings. Approved or disapproved issuance of certificate of vehicles operators on the airfield. Promoted training programs through developing contacts with various organizations and through electronic media announcements. Developed, Organized, prepared, and revised departmental safety manuals, prepared periodic report on progress of safety and training program as required. Provided fiscal oversight for Airside Division training cash collections, equipment purchase orders. Tracked Employee Performance training requirements to make sure that are following FAA Rules and Regulations. Developed and made recommendation for the purchase of new and improved equipment. Monitored existing equipment and their usage. Responsible for issuing department vehicle, and equipment. Assigned, distributed, checked, and verified access personnel work load. Performed inspections of county buildings, airport ramp, taxiways, and runways to determine proper adherence to established safety standard and to assure that proper safety conditions are maintained. Reported any unsafe conditions and followed up on corrections of unsafe conditions and minimized losses. Performed investigations of accidents on the airfield which cause damage to county property or equipment/persons, determined causes of accidents and made recommendation for appropriates actions to prevent recurrences. Approved requests for emergency delivery on the airfield. Monitored safety condition of the airfield, maintained and ensured the smooth operation of the airport. Ensured that all operators adhere to the rules and regulation of the department. Monitored construction and maintenance projects affecting airfield activities. Ensured compliance with Federal Aviation Administration (FAA) and Miami-Dade Aviation rules and regulations to affect the safe and efficient operation of the Air Operations Area (AOA). Education Bachelor : Public
2 , December 2007 Barry University － City , State Public
2 Professional Affiliations Member, Small Business Association (2008 - present) Member, AAAE Skills agency, balance, budgets, contracts, delivery, government, inventory, loss prevention, managing, meetings, access, personnel, policies, program development, progress, safety, sales, training programs, transportation | AVIATION |
706 | CONSULTANT Experience 07/2011 - Current Company Name － City , State Consultant Developed new business for PARS in the governmental retirement plan marketplace while building long-term relationships with school district superintendents and chief business officials. Exceeded revenue and gross profit goals at IKON as a Major Account Executive, selling over $1 million annually to the University of Vermont. Executed the highest level of customer interaction specializing in strategic relationship building & solution selling. MANAGEMENT / As part of the Management team at PARS, assisted in the development of company marketing strategies and future products including national expansion. As the only Major Account Executive and most experienced sales rep on the local IKON team, I coached and developed incoming sales reps and lead our six person sales team. Engaged in leadership opportunities for the region including the Six Sigma program, the Business Development Manager apprenticeship, and facilitating Developed new client relationships through face-to-face meetings, conference attendance, telephone calls, and other necessary methods. Management of the implementation of new plans ensuring that the consulting and administration staff have sufficient information to successfully implement the new plans. This process includes oversight and review of analysis, marketing materials, presentations, communication material, plan documentation and plan funding. Consulted with clients to design appropriate and successful retirement plans based on the needs of the client and developed clear plan summary language that communicates the agreed upon plan to the client and PARS staff. Made presentations to school boards and community college boards to help clearly communicate the benefits of approving moving forward with the PARS program. Maintained ongoing client relationships to ensure the highest quality of service and determine current and future needs. Collaborated with marketing staff to provide suggestions and help create updated PARS marketing materials. Worked closely with senior management to assist in the development of the overall company-wide and focused marketing strategy based on current economic, legislative and demographic developments of the target market and governmental retirement plan field. 01/2007 - 12/2009 Company Name － City , State Major Account Executive Dedicated to selected major accounts with the responsibility to increase market share. Proactively developed new customer contacts, reviewed leads, participated in customers' business communication planning, and successfully worked with or lead diverse teams to formulate account strategy. Arranged for business analyses of customer's business communication requirements and developed benchmark demonstrations, proposals and value propositions that exceeded customers' requirements resulting in the development of new customers and retention of existing accounts by applying a consultative approach to Fortune 1000 contacts/customers. Organized and implemented post-sale delivery and implementation of IKON solutions at customer locations. Acted as primary point of contact for all sales paperwork. Scheduled, coordinated, and conducted equipment demonstrations. Maintained working knowledge of applications and features of all lines and models of equipment and products sold. Promoted products and represented company at off-site customer meetings and trade shows. Demonstrated leadership with Business Development Manager apprenticeship and Mentorship program. 10/2005 - 12/2013 Company Name － City , State Chief Financial Officer/Owner Implemented strategic business objectives to grow startup to a profitable business. Directed and advised Project Managers on all proposals and contracts including those regarding strategic relationships. Designed and implemented an annual budget process that supported a 5-year business plan. Responsibilities included all aspects of financial reporting and accounting, human resources & payroll, taxes, cash management, banking relations, accounts payable, accounts receivable & billing, risk management & insurance. Exceeded financial objectives by maximizing profits through achievements in finance management, cost reductions, and productivity/efficiency improvements. Collaborated with managers to hire an effective staff and developed outside partnerships consisting of designers, photographers, engineers, and legal counsel. Continued on next page. 02/2004 - 01/2007 Company Name － City , State Account Executive Established and maintained relationships with prospective customers to improve document management. Analyzed and evaluated existing document process. Developed, presented, and implemented customized integrated solutions in a list managed territory. Prepared and presented sales proposals to current and prospective customers. Scheduled, coordinated, and conducted equipment demonstrations. Maintained territory database and prepared various internal paperwork. Maintained working knowledge of applications and features of all lines and models of equipment and products sold. Understood various equipment acquisitions methods with emphasis on leasing. Trained customers on use of equipment for their specific applications. 05/2001 - 12/2003 Company Name － City , State Analyst Developed financial models to determine cost and benefit to the agency of implementing tax-qualified pension plans · Presented results of analyses to agency's board and key decision makers · Advised clients with regards to the analysis, design, implementation, and administration of government pension plans · Maintained direct contact with the client to establish excellent communication during the marketing and implementation process · Acted as project manager for special consulting projects involving actuarial reporting requirements, pension program evaluation, and plan funding requirements · Worked closely with Pacific Life Insurance Company to obtain annuity rates and premiums · Responsible for supervising activities of other pension analysts to ensure seamless implementation of programs. Education March 2001 UNIVERSITY OF CALIFORNIA, LOS ANGELES Bachelor of Arts : International Economics Italian International Economics Italian Coursework includes: Microeconomics, Macroeconomics, Industrial Organization, International Trade Theory, International Finance, Statistics, Accounting, Italian Language & Literature, and two independent research projects. Certifications Certified Employee Benefit Specialist (CEBS) designation through the Wharton School of Business California Life Agent License Languages Fluent in spoken and written Spanish Skills Accounting, accounts payable, accounts receivable, acquisitions, approach, agency, banking, benefits, billing, budget, business communication, Business Development, business plan, cash management, excellent communication, consulting, contracts, client, clients, database, delivery, document management, documentation, senior management, features, Finance, financial, financial reporting, government, gross profit, human resources, Insurance, Italian, leadership, legal, marketing strategies, marketing strategy, marketing, market, marketing materials, meetings, next, page, payroll, presentations, program evaluation, proposals, quality, relationship building, reporting, research, risk management, selling, sales, Six Sigma, Spanish, Statistics, strategy, strategic, supervising, tax, taxes, telephone, trade shows, written | CONSULTANT |
707 | HEALTHCARE CONSULTANT Summary Certified Spinning Instructor and personal trainer with the energy, skills and training necessary to keep clients motivated and moving toward their fitness goals. Highlights Certified Spinning Instructor ACE certified Personal Trainer CPR and First Aid certified Energy, motivation and drive to push and motivate participants. Microsoft Office Team building Personable and friendly Dedicated Responsible Accomplishments Success at building participants from struggling, low participant classes. Most recently built a class that averages 30 participants from a class that started out with around 6 within six months. Experience Healthcare Consultant October 2014 to Current Company Name － City , State Network development for a new Medicare Advantage I-SNP in the northeast. Identify and contract with providers to establish a network that meets CMS time/distance standards. Subject matter expert for a study on Medicare Advantage best practices for provider engagement. Cycle Instructor September 2012 Company Name － City , State Provide a high-energy, safe indoor cycle experience for participants. Lead, motivate and push participants. Prepare new routines and new music weekly to ensure participants don't get bored or uninspired. Incorporate various types of formats into my classes (Tabata - HIIT, interval and resistance training, speed work). Provider Group Engagement Manager September 2012 to October 2014 Company Name － City , State Responsible for establishing, maintaining and overseeing various MSO and engaged provider relationships Oversaw and directed MSO partner activities and internal implementations in order to ensure a successful launch of a gated, referral-based provider network in the Atlanta market. Initiated and provided ongoing support and financial performance data for various strategic relationships, including MSOs, PCP practice acquisitions, direct provider engagement agreements and other clinic developments. Coordinated and provided detailed analysis, reporting, training, and education to large, engaged provider groups in order to promote improvement in clinical, quality, coding and financial performance. Successfully facilitated and implemented various initiatives with provider groups around HEDIS, STARS, etc. Served as the contact for provider risk group questions regarding financial settlement, delegation, claims adjudication and funding. Managed and directed staff of 4 Provider Network Consultants. Lead and directed the committee responsible for improving employee engagement within the Southeast Region. Regional Director September 2010 to April 2012 Company Name － City , State Network Services - Southeastern Region Responsible for managing and directing all contracting and provider relations activities within the Southeast Identified and executed strategies for network development and improvement. Managed and directed a regional contracting and provider relations staff. Provided in-depth knowledge of Southeastern region and participated in strategic planning. Managed and oversaw complex contract negotiations. Identified new areas for expansion by conducting in-depth market and financial analyses. Maintained positive relationships with providers and facilitated prompt resolutions to contractual issues. Manager, Managed Care January 2004 to January 2010 Company Name － City , State Responsible for the negotiation and maintenance of major managed care contracts, as well as managing WellStar's credentialing department. Negotiated favorable contract language and rates to meet business targets and objectives for Georgia's largest integrated healthcare system, consisting of five hospitals, ancillary services, and over 1000 affiliated physicians. Increased profitability on three key payor contracts over 20% for the system. Maintained contractual relationships and facilitated resolution to problems arising from the contract. Managed allcredentialing department activities and staff. Implemented processes and procedures to shorten the enrollment process with the government payors, which cut the enrollment time down to an average of 50 days. Successfully obtained delegated credentialing with all contracted payors, which resulted in 100% delegation and an average of 90 days shorter loading time with the payors. Consistently averaged 99% in delegated payor audit scores. Continuously implemented and developed strategies to improve and drive employee satisfaction. 2010 Gallup surveys indicated a 48% increase in employee satisfaction over two years in the Managed Care department. Developed and implemented improvements and best practices for credentialing department in order to align with system goals. Implemented "Lean Thinking" and techniques in the credentialing department which streamlined processes, facilitated transparency and led to better overall satisfaction with the department. Provider Reimbursement Specialist January 2000 to January 2004 Company Name － City , State responsible for the implementation and quality assurance of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system and assisting with system-wide initiatives. Managed all internal reimbursement-related activities for multi-million dollar monthly capitation payment process, including analysis, implementation and reporting of capitation data. Collected and analyzed provider contracting data and computer system data to ensure timely and accurate reimbursement implementations. Performed quality assurance measures on reimbursement implementations. Identified and recommended system modifications to advance provider contracting strategies and best practices. Managed multiple reimbursement projects by determining business intent, estimating and communicating implementation timetables and parameters, and distributing project results and final documentation. Served as a capitation subject matter expert in the development of the WellPoint Enterprise Data Model. Senior analyst January 1997 to January 1999 Company Name － City , State responsible for the implementation of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system. Developed and distributed professional fee schedules based on Medicare rates. Produced ad hoc reports and analyses for management on reimbursement data and provider database content. Presented project results and recommendations to management and project teams. Created project documentation and reports to be distributed throughout the organization. Loaded contracts into Pathways Contract Management system. Provided leadership and training to a department of ten. Health Systems Analyst January 1997 to January 1999 Company Name － City , State Responsible for the implementation of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system. Implemented preferred reimbursement methodologies (physician, facility and ancillary). Managed multiple projects and collaborated with teams to achieve results. Report Specialist January 1996 to January 1997 Company Name － City , State Responsible for reporting quality data. Client Services Representative January 1995 to January 1996 Company Name － City , State Responsible for assisting clients with authorizations and insurance questions. Education Master of Business Administration Bachelor of Science : Business Administration/Management Health Services Administration , 2000 Kennesaw State University － City , State , USA Bachelor of Science : Health Services Administration , 1994 Auburn University － City , State , USA Skills acquisitions, CMS, content, contract negotiations, contracts, Contract Management, clients, database, directing, documentation, estimating, financial, government, insurance, leadership and training, managing, market, negotiation, Enterprise, Network, processes, coding, quality, quality assurance, reporting, strategic, strategic planning | HEALTHCARE |
708 | MANAGEMENT AND PROGRAM ANALYSIS Professional Summary Human services degree, ARCOM award for successful works as a budget and Administration works in the Oklahoma National Guard training department, successfully completed and passed two administration and budget related inspections, Volunteered with the Oklahoma National Guard family programs, Proficient in Microsoft Office to include, Excel, Power-point Word/ Typing 45 Words per minute. Experience in briefing administrative issues, strategies, and solutions. Experience in gathering research, searching polices, regulations and verbally communicating end results. Ability to use extensive budget knowledge to mentor and train others that are new to the field. Organized and rebuild Oklahoma Counter drug administration and financial records to meet National Guard Bureau standards receiving a 100% in administration and 88% in finance while undergoing evaluation. Ability to lead and take direction, work well with others. https://www.usajobs.gov/ Applicant/Resume/ListResurnes 3/9/2015 https ://www.usajobs.govIApplicant/Resume/ListResumes 3/9/2015 Core Qualifications File/reAnalytical reasoning Budget forecasting expertise Account reconciliation Superior research skills Complex problem solving Effective time management Spreadsheet development Financial Records and Processing Oral and Written communications Computer proficiency Records Maintencance Experience Management and Program Analysis 08/2011 to 12/2015 Company Name City , State Maintain detailed record of budgetary transaction for annual operation of the SAO(State Aviation Office) budget Managed accounting operations, accounting close, account reporting and reconciliations. Prepared financial and regulatory reports required by laws, regulations or boards of directors. Completed monthly, quarterly and annual bank reconciliations for 11 small companies. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Restructured and analyzed [Software program] to improve budget reporting .Revised and streamlined inefficient work procedures with automation software. Analyzed costs and revenues to project future trends. 01/2011 to 08/2011 City , State 43,000.00 USO per Year Hours per week: 40 Budget technician (This is a federal job Analyzes funding for Oklahoma National Guard Aviation Flying Hour Program, Counter-Narcotics Program, and Additional Flight training Periods to aid effectiveness and to identify deficient areas or trends. Independently or as assigned undertakes projects which involves surveys, comparisons and studies of current and past operations. Reviews, evaluates and analyzes obligations and expenditures. Prepares aviation summaries for reports submitted by subordinate AASF's. Summarizes and interprets significant data collected and relates this data to aviation plans, standards, and actions; identifies and analyzes deficiencies in resource consumption, training, workload and scheduling, and evaluates deviations from standards, plans and estimates to determine cause and impact on aviation mission. Advises management when manpower authorizations, based on analytical and statistical studies, appear unbalanced. Identifies and validates the manning required to support the mission assigned the organization by the use of various forecasting and statistical techniques. Evaluate changes in the aviation operation plan for programs that will affect the FHP and training capability forecast. Based upon higher guidance develop and annual budget for the aviation program. Reviews prior and current budgets/funding trends, complies funding projections and prepares funding recommendations. Anticipates requirements for aviation funds by reviewing execution plans and recommends appropriate action such as reprogramming funds from one project or facility to another to correct funds shortage. Develops annual training budget data for training programs. Provides cost analysis for unit school proposals and the Synthetic Flight Training Simulator Program. Forecast budgetary requirements to support centralized/specialized aviation training programs in areas such as ammunition, Parts, Oil, and Lubrication, repair parts, flying hours and personnel requirements. Knowledge of analytical and evaluative techniques to analyze program elements of the aviation program in terms of capabilities and requirements. Knowledge of administrative regulations and operating procedures to identify, analyze and provide recommendations for improving aviation methods and procedures. Proficient with ARMY computer programs such as AFCOS, SAP financial system, STANFINS, Defense Travel System as well as Excel and word. Supervisor: Clifton Barger (405-228-5473) Okay to contact this Supervisor: Yes. 10/2007 to 01/2011 Company Name City , State Series: 0561 Pay Plan: GS 43,000.00 USO per Year Hours per week: 40. Budget assistant (This is a federal job Objective as a Budget assistant was developing procedures and administrative processes concerning the preparation and execution of the Oklahoma National Guard Mobilization and Training budgets totaling over $100 million dollars by accurately and timely analyzing and evaluating each budget ensuring achievement of department priorities and mission objectives are met. My office duties consisted of but not limited to: Reviewing all fund requests, monitoring budget account balances, Monitor outstanding obligations, validate obligations. Conduct monthly reviews of unliqudated obligations, computes and consolidates statistics for the current and following fiscal year, and supplemental budget requirements for periodic or special activities arising after budget has been completed. Reviews pay action documents for accuracy, authority, completeness, and conformity to regulatory and statutory requirements. Verify accuracy and agreement of payroll totals with accounting controls and reconciles differences. Developed budget estimates to include Mid-Year review for all assigned accounts based on experience performance factors or historical data. Monitored fund request and ensure account balances to not exceed the annual funding. Allocations. System knowledge in SIDPERS, AFCOS, GFEBS, FTSMCS, DTS, Microsoft Office to include Power point, word, excel. Supervisor: Bobby Yandell (405-228-). Education Bachelor's Degree : Human Services 01/2010 University of phoenix City , State , United States GPA: GPA: 3.4 GPA: 3.4 Credits Earned: 120.00 Human Services Aviation Operation Specialist 06/13
GFEBS (SAP) Courses 01/11
36B Financial Management 3/10
Activity Managers/Budget Analyst Course 12/09 Microsoft Office 05/07 Microsoft Excel 05/07
AFCOS advance course 04/06 11/09 Languages Languge_ English Additional Information Affiliations: Oklahoma National Guard - Soldier/ES
Oklahoma National Guard Employee appreciation - President
A_m_er_ic_an Comptroller Division - Member
Name Skills accounting, administrative, administrative duties, Analyst, Army, budgets, Budget, conferences, cost analysis, Credit, DTS, staff training, English, financial, Financial Management 3, forecasting, forms, Funds, Letters, managing, meetings, Microsoft Excel, Excel, Microsoft Office, office 3, office, Power point, Word, Oil, organizing, payroll, personnel, police, policies, processes, proposals, maintain records, Safety, SAP, scheduling, statistics, Supervisor, surveys, Technician, answering phones, Phone, training programs, Type, typing | AVIATION |
709 | SALES Summary OFFICE & CUSTOMER SERVICE EXPERIENCED Reliable Dynamic Responsible Strong Problem Solving Skills Organized Summary Of Qualifications Dedicated and self-motivated individual offering a great background in office environment, with hands-on experience in quality customer service. Able to produce results above client and employer expectation. Excellent communication, organization and time management skills. Strong multi-tasking abilities, needing little or no supervision. Work well both independently and as a contributing member of the team. Proficient in Microsoft Office Suite and the Internet. Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly.Energetic, motivated assistant who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.Accurate, assertive and adaptable Personal Assistant who can effectively multi-task in challenging situations and meet critical deadlines.Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions and multi-tasking. Highlights Database Facsimile Filing Inventory Materials Mail Money Office machines Photocopiers Pricing and sales Scanners Telephones and voice mail. Experience Sales Mar 2015 to Current Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Provided cross training to 3 staff members. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 14 customer sales per day. Trained new employees on company customer service policies and service level standards. Sales Consultant Jan 2014 to Mar 2015 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, receive and distribute money, and address complaints. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Stock and clean all supplies, Inform customers of all sales and pricing along with information regarding all products. Close register. Stand on feet for long periods of time. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Attended team meetings each month to voice concerns and offer constructive feedback to others. Team Member Jan 2013 to Jan 2014 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, take orders, and address complaints. Handle large amounts of cash throughout the day. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Do prep work and stock supplies. Sanitize and keep cleanliness in order. Close register, and dining area. Sweep, mop and stock for next shift. Stand on feet for a long amount of time. Office Clerk Jan 2012 to Jan 2013 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Handled incoming and outgoing correspondence, including mail, email and faxes. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Compute, record and proofread data and other information, such as records. Maintain and update filing, inventory, mailing, and database systems, either manually or using a compute. Open, sort, and route incoming mail, and prepare outgoing mail. Review files, records, and other documents to obtain information to respond to requests. Deliver messages and run errands. Inventory andother materials, supplies, and services. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites and compiled information for meetings. Conducted extensive online and phone research. Education High School Diploma 2014 Gateway High School － City , State Languages Fluent in Spanish Report writing Skills Business correspondence, Excellent communication, customer
satisfaction, Customer satisfaction, customer
service, Customer service, Database, email, expense reports, fast, faxes, Facsimile, Filing, Inventory, listening, mailing, Materials, meetings, Microsoft Excel, Mail, Money, office, neat, next, Office machines, Photocopiers, Pricing, quality, Report writing, research, retail, sales, Scanners, Fluent in Spanish, spreadsheets, take messages, team player, telephone, Telephones, phone, phone etiquette, typing speed, voice mail, websites | SALES |
710 | SENIOR SUPPLY SERGEANT OBJECTIVE To obtain a position in the logistics arena as an Inventory Management Specialist, Logistics Management Specialist, Supply Management Specialist, or Senior Logistics Analyst within any organization in which my experience, knowledge, and skills will be used accordingly. Professional Experience Company Name City , State Senior Supply Sergeant 04/2012 to Current Knowledgeable of Army Supply Regulations, Processes, Principles, Procedures, and Concepts of Logistics Management. Responsible for processing, analyzing and reviewing equipment fielding documents. Managed equipment readiness, retrograde and redistribution. Maintained records for lost, destroyed and stolen property.Coordinated the execution of more than $5 million in Government Contracts from initial request to contract award.Reviewed and corrected budget estimates and proposals for completeness, accuracy, and compliance with established regulations, policies, and procedures. Trained Senior Leaders and Subordinates on Logistics and Supply Operations, and the Property Book Enhanced System (PBUSE). Company Name City , State Senior Logistics Noncommissioned Officer 05/2011 to 04/2012 Supervised and managed all logistical operations and expertise in the areas of logistic, supply management, property book management, movement control, planning, coordinating, monitoring, and executing logistics preparation, sustainment, and battle tracking within the Brigade. Monitored and ensured that unit followed Command and Supply Discipline Program within the guidelines of the Department of the Army Regulations.Conducted required inspections with subordinate units in accordance with procedures to ensure proper standards. Identified strengths and weaknesses and provided alternative courses of action for the unit to improve performance measures. Validated monthly Unit Status Readiness and recorded results. Provided services to subordinate units/customers ensuring that required needs were met. Maintained detailed equipment analysis reports for the Brigade. Company Name City , State Senior Supply Sergeant 02/2000 to 05/2011 Supervised Army Force Generation (ARFORGEN) Reset Operations on two occasions which were conducted each time the Brigade returned from Theater. Provided material supply maintenance support to ensure that authorized assets were on hand or on valid requisition in accordance with Army Maintenance Management. Ensured proper disposal procedures were implemented while disposing of excess property. Presented technical guidance in Supply Chain Management to Superiors and Subordinates. Managed and coordinated the movement of Department of the Army stock and loaned equipment. Company Name City , State Property Book Noncommissioned Officer 03/1997 to 02/2000 Served as the Brigade Property Book Supervisor. Processed and resolved unit level property accounting issues daily ensuring property listings are accurate and commanders' hand receipts are updated monthly. Coordinated logistical support for both Annual and Inactive Duty training. Conducted analysis and briefs on current and future equipment authorizations. Managed the excess program by directing cross-leveling and provided disposition of equipment to achieve maximum equipment readiness.Prepared and provided professional guidance on property accountability. Directed and handled the administration of property book records. OTHER EMPLOYMENT INFORMATION Job Availability Date: August 1, 2014 Citizenship: United States Citizen Security Clearance: Secret (Active) Skills Logistics Forecasting/Planning, Project Manager, Supply Chain Management, Inventory Management, Logistics Management, Purchasing/Procurement, QA/QC, Record Organization/Maintenance, Strategic Planning, Multi-site Operations, Multi-unit Operations, Supply Policies, Supply Process and Procedures, Budgeting, Customer Support/Services, Data Entry Process, Documentation and record keeping/Proofreading/Editing, File System Development, Written and Oral Communication, MS Word, Excel, Powerpoint, Property Book Unit Supply Enhanced (PBUSE), Property ManagementPrograms, WBFLIS, LOGDAT, Logistics Information Warehouse (LIW), SSN-LIN Automated Management & Integrating System (SLAMIS), FEDLOG, FAAST, Exchange Pricing, FMSWEB, General Fund Enterprise Business System (GFEB), Wright Express (WEX),Planning future operations and managing current operations of a Battalion and Brigade Level command post. Familiar with Staff Operations, Brigade Combat Teams and Unit Readiness. Ability to type 40 wpm. Education Technical Certificate : GFEB 2013 Defense Acquisition University , City , State , US Technical Certificate, Planning, Program, Bugdeting, Executive : Budget Analyst 2008 Military Training , City , State , US Technical Certificate : PBUSE 2007 Property Book Unit Supply Enhanced , City , State , US | AVIATION |
711 | ACCOUNTANT Highlights TECHNICAL SKILLS NetSuite, QuickBooks, Excel, Power Point, Mas 90, Oracle Accomplishments Primary focus included Small Business Administration loans, and outstanding debts from the Department of Homeland Security, Department of Defense and the Department of Health & Human Services Dean's List Experience Accountant July 2012 to Current Company Name － City , State Handle invoicing & receivables consisting of $15 million in yearly sales Review credit applications and issue credit terms Review purchase orders to ensure proper amounts are received into inventory Set up all vendors and customer records to ensure proper documentation is documented including tax exemption certificates and 1099 information Month end reconciling for bank accounts and loan accounts File all sales tax returns which currently consists of six states Manage all company credit card expenses, including account reconciling and employee expense reports for approximately $40k in monthly charges Review monthly GL, including expense accounts, fixed assets and COGS Review sales and commission reports Provide payroll support Review inventory, warranties and service cases to ensure accurate records are kept Sales & Use Tax Administrator June 2011 to June 2012 Company Name － City , State File approximately $1 million in monthly sales and use tax returns throughout the North Central region, including eleven states, City of Chicago, North Dakota Propane and Minnesota Care Tax Prepare and file tax deposits and quarterly returns according to state guidelines Perform month-end closure for both sales and use tax general ledgers Review and analyze account short pays for tax issues Assess customer accounts to determine proper taxability according to tax publications set forth by the Department of Revenue Maintain all exemption certificates to ensure state guidelines and procedures are followed Support branch locations, administrative and corporate offices with sales tax related issues Assist with accounts payable and receivable Accounting Associate August 2008 to June 2011 Company Name － City , State Accounts payable for the company headquarters and three large operational centers, including coding, keying, purchase orders, employee expense reports, etc Portfolio balancing for several large clients including Citibank and Sallie Mae Bank reconciliations Importing financial data into financial reporting software using Mas90 Ensure financial records are maintained in compliance with accepted policies and procedures for both internal and client audits Ensure accurate and timely monthly, quarterly and year-end close Work closely with several different departments and clients to ensure accurate records are kept Compile and analyze financial information to prepare entries to accounts Accounts receivable for several different clients and systems throughout the company Government Collections Representative November 2004 to August 2008 Company Name Involved with the initial startup of the department, creating and implementing policies and procedures to ensure Government regulations were met Performed team lead position consisting of a 15+ employee team Worked a self-managed portfolio consisting of 300 - 800 accounts Primary focus included Small Business Administration loans, and outstanding debts from the Department of Homeland Security, Department of Defense and the Department of Health & Human Services Consistent top achiever and performer Helped to develop, implement and maintain policies, procedures and standards on training new associates Advised and provided customers with account detail, payment history, loan refinance, etc. Analyzed credit history and finances to determine risk to the client Negotiated repayment of defaulted loans within government guidelines Employment location and verification for litigation and wage garnishment purposes Asset investigation and location for potential judgments Education Bachelor of Arts : Real Estate & Finance University of Northern Iowa － City , State , US University of Northern Iowa, Cedar Falls, IA May 2008 Bachelor of Arts Degree, Real Estate & Finance Associates of Applied Arts : Applied Arts Hawkeye Community College － City , State , US Hawkeye Community College, Waterloo, IA May 2003 Associates of Applied Arts Dean's List Skills Credit, Purchase Orders, Accounts Payable, File, Million, Sales, Sales And, Sales Tax, Tax Returns, Collections, Litigation, Loans, Team Lead, Training, Accounting, Accounts Receivable, Associate, Audits, Bank Reconciliations, Clients, Coding, Financial Reporting, Mas90, Reconciliations, Accountant, Accounts And, All Sales, Cases, Cogs, Credit Card, Documentation, Fixed Assets, Gl, Including Account, Inventory, Invoicing, Payroll, Receivables, Reconciling, Review Credit, Customer Accounts, Monthly Sales, With Accounts, With Sales, Excel, Mas, Mas 90, Netsuite, Oracle, Quickbooks, Finance, Real Estate | ACCOUNTANT |
712 | SALES SPECIALIST Objective To
obtain a position in a challenging environment that presents the opportunities
for growth and knowledge; where I can maximize and apply my work ethic, time
management skills, management techniques, quality assurance skills, and
scientific knowledge. Education Bachelor of Science : Biology , May 2016 University of Houston － City , State Minor in Health Science Experience Sales Specialist December 2014 to Current Company Name － City , State Processed sales, payments, credits, refunds and exchanges in a high volume environment. Assisted customers in person/ remotely with IT setup, including data migration and app installation. Introduce corporate and small businesses to IT repair, device management, and financing services. Vice President May 2014 to Current Company Name － City , State Negotiated relationships with sponsors, clients, and external organization on marketing initiatives. Organized and implemented community events/ fundraisers, with over 500 people in attendance. Established multiple $1,000 scholarships, while retaining sizable account balance for next administration. Lab Assistant September 2013 to January 2014 Company Name － City , State Maintained highly detailed records of all procedures, methods, and materials utilized on specimens. Demonstrated leadership skills while coordinating a diverse team tasked with independent asssignments. Technical skills manipulating sensitive model organisms, hazardous materials, and fine tuned equipment. Qualifications 3 years of experience within Sales, IT, and Consulting Apple CRM: proprietary CRM software used to organize client information, track leads, and finalize sales SAP Inventory Management: Software to track product movement, catalog merchandise, and audit for loss iOSdm Hub & Jamf: device management platform to maintain functionality, and push software updates Conducted research on model organism, fruit fly ( Drosophila, melanogaster) Skills Bilingual (Bangla & English) Staff mentoring and development Motivated and self-driven business acumen Strong customer service experience Exceeds performance and sales quotas Held leadership roles within university/community organizations Advanced mathematical aptitude Knowledgeable with computers and other technical skills (Windows/Mac) | SALES |
713 | EXECUTIVE DIRECTOR Professional Summary An accomplished, skilled leader bringing 28 years of management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Proven success in Association Management, including all business skills necessary in leading a small business. Excellent communicator in both written and verbal form with successful track records acting as both a direct supervisor and as a liaison between staff and Association Board of Directors. Consistently meets or exceeds both short and long term corporate goals for growth. Proven leader in conference and meeting management including all aspects from meeting space and hotel negotiations, to speaker travel and networking, to attendee registration. Successful track record as a grant writer for projects for non-profit organizations. Skills Effective leader Consistently meet goals Project management Experienced in legislative processes Customer service-oriented Exceptional interpersonal communication Budget development Accounting software Long-term business planning and execution Negotiation Effective communication Staff training/development Executive presentation development Constant Contact Print advertising Public relations Special events planning Accomplished manager Public speaking talent Non-profit management Contract negotiations Excellent planner and coordinator Accurate and detailed Advanced MS Office Suite knowledge Conference planning Project planning Work History Executive Director , 07/2012 to 02/2015 Company Name – City , State Created new revenue streams through addition of two new fundraising events including a gala/dinner and 5K run . Exceeded company objectives in selling exhibitor booths and in attendance at the annual convention. Exhibitor booths increased from 2%-8% yearly through the drought years of 2006-2008 and similarly in economic downturn for horticulture in 2009-2012 while other industry tradeshows and conferences experienced declines nation wide. Prepared in-house databases to process conference and training session registration and annual conference registration. Largest number of attendees was 3,199 for annual conference; however, most annual conferences served 2,200 attendees. Managed projects for 36 volunteer Board of Director members, 6 committees and 5 regional chapters. Prepared and distributed payroll for staff of three direct reports. Complied annual recommendations for end of fiscal year budgets. Prepared meeting minutes and developed action lists for staff. Oversaw daily office operations for staff of three employees. Planned and conducted industry training meetings and Association Chapter meetings up to two per month, including handling all meeting details and registration processes. Negotiated prices and terms of sales for all meeting space, food and beverage purchases and hotel contracts. Launched new website in October 2014 to enhance on-line presence of Association. Networked and interacted with other professionals through the Nursery and Landscape Association Executives of North America to optimize industry connections. Prepared income statements and balance sheets and projected cash flow. Managed business finances, including paying vendors and suppliers for products services rendered. Directed planning, budgeting, vendor selection and quality assurance efforts. Represented the organization to customers, the public, government officials and other external sources. Developed legislative policy with Director of Public Affairs and managed implementation of policy. Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences. Wrote press materials and made presentations to media representatives. Attended 3-5 external trade shows each year to preserve company relations with distributors, customers and media personnel. Planned and organized seminars, meetings and annual planning retreats. Created messages, position statements and other corporate communications based on company's objectives. Created new revenue streams through grant writing with both the State of Georgia and the United States Department of Agriculture. Successful in adding over $250,000 in grant revenues for the Association. President, Owner , 06/1998 to 07/2012 Company Name – City , State Provided Association Management, meeting planning, conference planning and in-house registration processes for various associations including National Association of Pond Professionals, Georgia Green Industry Association, Georgia Turfgrass Association, Georgia Turfgrass Foundation Trust, Georgia Vegetation Management Association as well as providing only registration services to several other organizations. Responsible for all aspects of Association Management including staffing, budgets, AP/AR, public relations and public affairs, to include lobbying at both the state and national level. Executive Director , 08/1986 to 06/1998 Company Name – City , State Association management as outlined in GGIA position from 2012-2015. Statistician , 04/1983 to 06/1988 Company Name – City , State Managed state database of over 150,000 agricultural professionals. Prepared programming through Martin Marietta Data Services to select survey respondents for agricultural production services in Georgia that would ensure mathematically accurate survey results. Prepared quarterly Consumer Report Index that calculates pricing increases/decreases in consumer goods such as dairy products, meat products, etc. Education Bachelor of Science : Marketing Education with Business Electives , 1985 The University of Georgia - City , State Recipient of Ty Cobb Scholarship Graduated Magna Cum Laude President of the Distributive Education Clubs of America Associate of Science : Core Curriculum with Business Electives , 1982 Abraham Baldwin Agricultural College - City , State Recipient of George and Annie Sosebee Scholarship Served on newspaper staff First ABAC student inducted into Phi Theta Kappa National Honor Fraternity Hall of Fame Recipient of the ABAC Student of Distinction in Business Recipient of the ABAC Student of Distinction in English President of Phi Theta Kappa National Honor Fraternity | AGRICULTURE |
714 | STAFF CONSULTANT Summary Experienced professional with project management skills and experience in marketing, supply, and financial performance reporting. Experience also includes analyzing data/problems and communicating findings or solutions. Oil and gas and consulting industry experience. Praised by management for always keeping a positive attitude and meeting deadlines. Originally from Oklahoma, and looking to move back if offered the position being discussed. Skills Project Management Financial Planning, Reporting, and Performance Client Relations HR/Payroll Systems Business Analysis and Research Microsoft PowerPoint, Word, and Excel Experience Staff Consultant 09/2016 to 09/2017 Company Name City , State Provided project management expertise to clients during engagements, as well as project and financial reporting. Analyzed project performance and communicated updates to key players. Performed extensive research to best fit client needs. Provided project management support for the implementation of a new shared services center for a logistics client; resulting in the client's employees were able to more efficiently access and complete HR requests. Assisted in the development of a multiple location labor market study for an oil and gas industry client. Provided the client with pros and cons of opening new business in various locations, which allowed the client to make the best location decision. Supported a payroll implementation for a distribution client operating in the U.S. and Canada, resulting in easier payroll processing for the client. Supported the development of HR processes, policies, templates, and a high-level process map for a foreign oil and gas client. Provided client with a U.S. based HR employee handbook. Financial Analyst Intern 05/2015 to 08/2015 Company Name City , State Analyzed financial spreadsheets and communicated findings to upper management. Generated oil well tax spreadsheets and analyzed for refund opportunities. Focused on sales and severance tax fields. Worked on refund projects for clients. Provided clients refunds discovered during the review process. Gathered information while performing field work at the client site. Inserted this information in to the spreadsheets to be used in the review process. Developed and reviewed summary spreadsheets containing well locations and payments. Spreadsheets were used to track company well location performance and client payments. This analysis allowed decision makers to better manage well location performance and payments. Brady E. Biggs | 918.344.3202 | Bradybiggs918@gmail.com | Page 2
www.linkedin.com/in/brady-biggs-32999993. VP Philanthropy 01/2015 to 05/2015 Company Name City , State Manufactured a product, confirmed the supply was consistently accurate, marketed and sold the product, and donated the earnings to a local charity. Applied academic preparation with real world business experiences. Secured a business loan, developed and sold a product, generated revenue, and repaid the loan. Identified potential philanthropies to donate the company's time and profits. Volunteered time and profits to selected philanthropies. Volunteer Leader 08/2014 to 08/2015 Company Name City , State Developed key leadership skills and qualities through mentoring middle school aged children. Donated 150+ hours of service, striving to improve confidence and leadership. Taught daily to groups of children by applying games, music, and everyday life to help drive the lessons. Education and Training Bachelor of Business and Administrative Management (BBA) The University of Oklahoma City , State Activities and Honors American Management Association
*Independent Petroleum Association of America
*International Federation of Accountants
*National Association of Sales Professionals Skills academic, Business Analysis and Research, com, client, clients, Client Relations, financial, Financial Planning, financial reporting, HR, leadership, leadership skills, logistics, market, mentoring, access, Excel, Microsoft PowerPoint, Word, oil, Payroll, payroll processing, policies, processes, Project Management, Reporting, research, sales, Spreadsheets, tax Additional Information HONORS/ACTIVITIES
*Charles C. Faranna Scholarship
*Nik Hanig Memorial Scholarship
*Bixby Rotary Club Scholarship
*Broken Arrow Rotary Club Scholarship
*Delta Upsilon Social Fraternity
*Campus Activities Council Volunteer (Relay for Life, Soonerthon, Big Event, Second Chance) | CONSULTANT |
715 | GROUP FITNESS INSTRUCTOR Executive Summary To obtain a position as an experienced Training and Development professional with strong leadership and relationship-building skills. Core Qualifications Team Building Team Leadership Communication Skills Planning Organizational Skills Professional Experience Group Fitness Instructor March 2014 to April 2014 Company Name An 8 week course getting trained in fitness classes to instruct group exercises for the on campus gym. Assistant November 2011 to June 2013 An Assistant June 2011 to June 2011 Company Name at an after school program called AlphaBEST. Provided children from the grades K-5 a safe and friendly place to be after school hours. Introduced fun and exciting new ways to learn outside of the classroom with student centers and interactive activities. Mentored inner city children in New York City providing them with love and attention. Company Name Served with my sisters in a Christian Sorority serving Texas Tech and our community in Lubbock, TX. Education 06/2012 Centennial High School GPA: GPA: 3.98 Full time student and athlete all four years. GPA: 3.98 5/2013 Collin College Full time student taking my basic courses.
Texas Tech Languages Speak and read basic Spanish Skills basic, Coach, Human Resource, Leadership, read, Spanish, Teaching, Time Management | FITNESS |
716 | HR COORDINATOR Summary From
my first job as a retail salesperson, I had a passion for leadership and the development of others. As a Human Resources professional I have had
the privilege of working with new staff members to help them be successful in
the organization. My Human Resources experience is comprised of Generalist
responsibilities where I have been able to contribute to the betterment of the
organization and play a key role in increasing retention for my employer. Highlights HR policies and procedures expertise Employee handbook development Staff training and development New employee on-boarding Off-boarding Employment law knowledge Payroll expertise Benefits administrator Organized Maintains confidentiality Microsoft Office Suite Accomplishments Revamped the orientation process for all new hires, which was implemented company-wide. Earned special recognition for designing and completing a two-year restructuring project of 20+ years of volunteer records. Received employee of the year for outstanding and dedicated service. Appointed to the Business Processes team - a select group who analyzes and restructures business process for the organization. Experience Company Name City , State HR COORDINATOR 12/2011 to Current Girl Scouts of Gulfcoast Florida is the premier leadership development organization for girls.
I was brought on board to implement new technology to manage volunteer
information, to progress the on-boarding program for newly hired employees and
to engage in all aspects of Human Resources. I was able to improve how the organization manages its volunteer information and approvals by learning, implementing, and training others on a new computer program. I have successfully overseen the volunteer approval process which includes background screening. 1000+ new volunteers and 1000+ existing volunteers are re-screened each year to ensure a safe environment for girls. This experience has provided me with a t horough understanding of background screening laws, required notification, and maintenance of records. Design new employee packages and send them via mail and e-mail. Resolve personnel issues regarding human resources matters needing clarification, submissions and corrections. Post and audit job postings for old, pending, on-hold and draft positions. Draft department-specific employee announcements. Explain human resources policies and procedures to all employees. Manage communication regarding employee orientation and open enrollment for benefits. Offer consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Work with senior-level management to create fair and consistent HR policies and procedures. Guid clients on how to conduct background checks and verify references. Successfully advanced the on-boarding process by creating a positive, comprehensive new hire experience; conduct all new hire training; oversee completion of required paperwork and documentation. Manage employee benefits enrollment and termination; comprehensive knowledge of benefit details. Key contributor to the revision of corporate background screening policy, practices, and legal adherence. Company Name City , State HUMAN RESOURCES/OFFICE MANAGER 06/2003 to 04/2011 Conducted benefits administration for benefit-eligible employees. Worked with senior-level management to create fair and consistent HR policies and procedures. Developed an employee handbook, including content and layout. Guided the development and management of HR operations and processes for the organization. Created and managed confidential personnel records. Managed personnel files according to policy and federal and state law and regulations. Generated employee tracking reports each month. Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Managed communication regarding employee orientation and open enrollment for benefits. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Planned and led training programs on staff development. Provided support for CEO and sales team in managing operation work flow. Handled and processed confidential client information. Education Master of Arts : Organizational Leadership 2011 Regent University , City , State Minor in Organizational Development Consulting Bachelor of Science : Apparel and Merchandising 1991 Colorado State University , City , State Professional Affiliations Professional development courses completed: 10-week PHR/SPHR preparation course (2013), Girl Scout University Leadership Series (2014) Professional memberships: Society for Human Resource Management (SHRM) 2009 - 2013, Sarasota Human Resource Association (SHRA) 2010 - 2014, Founding Member, Zeta Tau Alpha Sorority, Colorado State University Skills Creative problem solving skills; o rganized with attention to detail; c omputer proficient; customer service; b enefits; p ayroll; r ecords management; e mployee relations; o n-boarding and training; HRIS; MS Office Suite; ADP and Sage payroll. | HR |
717 | PASSENGER SERVICES OFFICER Professional Summary A hard working and self-motivated Australian professional willing to learn and develop new skills. I am a dedicated, organised and methodical individual. I have good interpersonal skills, am an excellent team worker with an active and dynamic approach to work. I am flexible, reliable and possess excellent time keeping skills. As an aspiring business professional, I am looking to utilize my current analytical skills and knowledge as well as further develop these skills in a practical and fast-paced environment. Skills Customer service specialist Friendly Calm under pressure Federal Aviation Administration (FAA) regulations Cabin technologies Calm under pressure Expert problem solver CPR certification Multi-line phones Passion for travel Work History Passenger Services Officer 11/2013 to 07/2014 Company Name – City System and Product Training: Complete Systems training: Amadeus Altea Customer Management System Complete Product Training: Singapore Airlines Passenger baggage handling and flight check-in Checked in an average of 60 passengers per check-in Being a team player by helping colleagues achieve targets and solve problems to meet daily KPIs Serving customers in a polite and professional manner according to Singapore Airlines standards Dispatching flights on time which included overseeing the boarding of the aircraft Demonstrating an in-depth knowledge of key health and safety standards used within the industry Working alongside airline duty officers to meet KPIs and airline standards Consistently achieved airline on-time performance standards Demonstrated the ability to handle complex situations within the given industry safety measures Significantly improved the customer experience, regularly converting unhappy customers to very satisfied customers, something that earned me employee of the month in June 2014. International Travel Consultant 04/2010 to 10/2013 Company Name – City Complete Systems training: Galileo Reservations, Universal Desktop, Client Management and accounting Complete Product training: Customer sales process Selling Travel products to a wide range of clients Helping train new team members in key competencies Handling customer payments and accounting Being a team player by coaching colleagues on the sales process to reach store revenue targets Adopting business strategies including local store marketing and financing Dealing with customer complaints Providing business solutions Liaising with airline representatives and wholesales Liaising with wholesalers to drive sales and meet targets Achieved consistent revenue and growth targets on a monthly basis Repeat client base of approximately 60 per cent Demonstrated resilience and ability to upsell products, consistently meeting KPIs by adding more value to sales Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale Gained self directed learning and development and problem solving skills. Corporate Travel Manager / Staff Developer and Trainer 08/2014 to Current Company Name – City Assisting with on the job sales, product and systems training for new staff members. Developing staff in core competences to ensure success. Researching travel options & presenting the best deals in terms of customer requirements. Ensure all bookings & reservations are processed accurately. Responding to all phone enquiries promptly, courteously and in a friendly manner. Filing, photocopying and general administrative duties. Building strong relationships with clients. Ability to achieve branch, team sales and profitability objectives. Up selling relevant add-ons, like, insurance, excursions, etc. Negotiating corporate and best rates with hotels. Advising on and organising visas & passports. Booking rail, hotel, domestic and international air travel. Monitoring competitor activity in order to maintain the most competitive rates. Complying with all relevant laws and travel business legislation. Handling high numbers of incoming calls from direct customers and travel trade. Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Americas, Egypt & Africa and Far East. Education Bachelor of Applied Science (Aviation) : Aviation Business Management Current Royal Melbourne Institute of Technology
- City GPA: GPA: 3.4/4.0 Analytical and conceptual
thinking, with a conscientious approach to managing workloads. Ability to handle, analyse and
interpret complex data, before presenting it back based on the overall analysis
made. Advanced problem solving and
numeracy skills. Accomplished communication
skills, both written and verbal developed through numerous essays and
presentations.
· Proficiency in all areas of
Microsoft Office, including Access, Excel, Word and PowerPoint. 3.5 GPA University of Westminster
- Commencing a 3-month scholarship at the University of Westminster. This will be undertaken via distance learning. 2011 - Successfully obtained a Certificate III in Tourism Retail Sales : Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology 1 2009 Parade Secondary College
- Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology Australian Tertiary Admission Rank: 83.40
Qualifications Diploma : Management 1 2012
- Management Skills accounting, general accounting, approach, business solutions, business strategies, coaching, Good communication skills, communication skills, oral, Computer Literate, Client Management, clients, Customer service skills, Data entry, Dispatching, English, essays, fast, financing, leadership skills, managing, marketing, mentor, Access, Excel, Microsoft Office, PowerPoint, Word, negotiation, organizational, presenting, presentations, problem solving, problem solving skills, problem-solving skills, Retail Sales, safety, Selling, sales, scientific, self motivated, team player, time management, written Additional Information Nationality: Australian
Visa: Tier 5 Youth Mobility (exp: 24/7/2016)
Note: Eligible for EU passport | AVIATION |
718 | DIGITAL MARKETING ACCOUNT MANAGER Experience 11/2014 to 06/2017 Digital Marketing Account Manager Company Name － City , State Creative, analytical, problem solver responsible for developing, implementing and executing strategic marketing plans. Ensure that marketing services are delivered efficiently and effectively, yielding positive ROI. Manage the day-to-day of on- projects, collaborating with team and clients, ensuring all projects meet deadlines. Create, manage, design, and implement email campaigns, ensuring they align with strategy, branding and goals. Manage email lists, segmenting for campaigns, and created an ongoing schedule of content. Designed presentations, documents, marketing collateral and print, ensuring brand consistency. Created annual editorial calendars based on clients' expectations and adapting strategies as needed. Facilitate weekly client calls to discuss upcoming deliverables, website metrics and site analytics. Created annual editorial calendars based on clients' expectations and adapting strategies as needed. Project manage entire campaigns adhering to the editorial calendar for content creation, dates, and channels. 11/2014 to 07/2015 Marketing & Website Manager Company Name － City , State Developed and implemented, and coordinated marketing strategies across all marketing channels. Enhance the brands online visibility to engage with potential customers, gain customer acquisition, and increase brand awareness. Plan and create content calendar with design and copy for website, advertising, and marketing collateral. Responsible for all aspects of campaigns including development, design, launch. Designed high quality, creative content to be used for print and online for visibility and brand recognition. Implemented an ecommerce platform and shopping cart to generate web sales. Optimized website for search engine performance to drive website traffic, and increase online visibility. Strategized and implemented a marketing plan ensuring all plans were aligned across all platforms. Create style guides, brand guidelines and standards assure that the brand is handled consistently. 08/2014 to Current Digital Marketing & Branding Consultant Company Name － City , State Assist a variety of clients to meet business objectives by building brand awareness, strengthening online presence and improving the marketing strategy using comprehensive tactics. Provide clients with insights regarding promotions, branding, and strategies for marketing success. Provide clients with the implementation of marketing strategies. Develop, design and manage all digital marketing campaigns. Design and implement strategies to drive online traffic. Review new and innovative strategies to ensure the clients are at the forefront of digital marketing. Provide support and guidance with marketing, strategy development and implementation. 08/2012 to 06/2014 Teacher's Assistant Company Name － City , State Provide support for teacher, allowing maximum time for planning and teaching. Worked alongside teacher to create and provide students with a positive, well-organized, functional classroom for maximized instructional time. Assist the teacher with implementing the daily curriculum and management of the classroom. Supported lead teacher in creating a successful learning environment. Reinforce lessons by reviewing with student's one-on-one or in small groups. Attend all staff trainings, in-services and workshops. Treated confidential information about students and staff in a professional and ethical manner. Established and maintained a cooperative, supportive and effective relationship with all personnel. Education and Training 12/2010 Bachelor of Arts : Elementary Education University of North Florida Elementary Education 07/2007 Associates In Arts : Elementary Education Florida Community College of Jacksonville Elementary Education Skills Adobe Creative Suite, advertising, Automation, branding, content, content creation, Customer Relationship Management, client, clients, ecommerce, editorial, E-mail, email, functional, marketing plan, Marketing Planning, marketing strategies, Marketing Strategy, marketing, marketing collateral, personnel, presentations, problem solver, Project Management, quality, sales, strategy, strategy development, strategic marketing, teacher, teaching, website, well-organized, workshops Activities and Honors Strategic and creative marketing professional with experience in project management, strategy, creative design and email marketing used to generate brand awareness and revenue using a variety of marketing channels designed to attract and keep customer relationships.
*Expertise in multiple digital marketing disciplines, including inbound, affiliate, content, and email marketing
*Excellent project and time management skills with ability to multitask, prioritize tasks and meet deadlines
*Well-developed interpersonal skills allowing the ability to communicate effectively and strengthen relationships
CAREER OBJECTIVE
Seeking a full-time marketing position at an organization where I contribute my experience and expertise in the fields of marketing, creative design, analytics, to work collaboratively as a member of a team as well as independently to achieve company goals and promote growth. | DIGITAL-MEDIA |
719 | HOSPITAL & PHYSICIAN BILLING SPECIALIST Professional Summary HIGHLY-ORGANIZED PROFESSIONAL WHO EXCELS AT ASSISTING HEALTHCARE PROVIDERS WITH BILLING MANAGEMENT & CODING SUPPORT. WELL-ROUNDED TEAM PLAYER WITH A STRONG TRACK RECORD OF WORKING IN COLLABORATIVE ENVIRONMENTS, AND DRIVING BOTTOM LINE GROWTH THROUGH REDUCING OUTSTANDING RECEIVABLES. EXCELLENT COMMUNICATOR AND FREELANCE HEALTHCARE MARKETING CONSULTANT WHO EXCELS AT ESTABLISHING A RAPPORT WITH CLIENTS FROM DIVERSE BACKGROUNDS. PROBLEM SOLVER WHO EXERCISES CRITICAL THINKING, AND PERFORMS WORK AHEAD OF SCHEDULE. SEEKS TO TRANSITION INTO A MANAGEMENT ROLE WITH A PHYSICIAN'S OFFICE THAT WILL UTILIZE THE TALENTS/SKILLS OF AN EXPERIENCED MEDICAL BILLING SPECIALIST, AND ASPIRING OFFICE MANAGER. Licenses Skill Highlights Collections & Receivables Patient Advocacy ICD-9 & ICD-10 Standards Medical Billing & Coding Administrative Support Electronic Medical Records Insurance Verification Marketing & Design HIPPA Compliance FACS Athena Centricity Medical Manager MediTech MediSoft TruCode NueMD Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint) ● QuickBooks Knowledge of HMOs, Medicare and Medi-Cal Medical Manager Software Managed care contract knowledge Electronic Medical Record (EMR) software ICD-9 coding Trained in ASC Coding CPT and HCPCS coding Internal medicine billing HHM and Medisoft billing systems HIPAA compliance Medical billing software Strong planning skills Technical expertise Patient-focused care Strong work ethic Team player with positive attitude Deadline-driven Good written communication Exercises good judgment Professional Experience Hospital & Physician Billing Specialist December 2013 to Current Company Name － City , State Responsible for managing and resolving insurance denials for medical, Workers Compensation and Personal Injury claims. Works with a team of Billing Specialists to interact with major insurance carriers, as well as government payers, including Medicare. Accountable for ensuring all new insurance claims are filed in a timely manner to prevent future reimbursement issues. Key Achievements & Bottom Line Growth Reduced receivables for a major North Carolina medical center from $4M to $520K in an 8-month period by reversing denials for patients via the insurance firms' appeal process, and by providing documentation confirming procedures were necessary Created and implemented new processes to facilitate the timely filing of new insurance claims Healthcare Marketing Consultant / Freelancer January 2009 to Current Company Name － City , State Provides ongoing marketing support to Scripps Memorial Hospital and Scripps Mercy Hospital in San Diego. Assists with projects including graphic design, marketing materials, industry trade shows, and implementing marketing to promote fundraising events. Physician Billing Specialist March 2012 to January 2013 Company Name － City , State Served in a frontline role, and was tasked with managing 40 accounts on a daily basis as well as assisting with medical billing and collections software. Provided daily updates to physicians' office managers on the Athena billing software packages via teleconference. Key Achievements & Bottom Line Growth Slashed accounts receivables for 40 Florida-based member physician offices from $6M to $2M in a 10-month period Consulted with senior management to expand Unified Physician Management's membership operations into the Northeast region, adding 52 new practices in a 7 month period, and increasing reimbursement rates via group membership Hospital and Physician Billing Specialist June 2009 to May 2010 Company Name － City , State Joined as an Insurance Verifier and was quickly promoted to a Billing Specialist. Responsible for auditing patient accounts for production of clean claims, which resulted in 15% fewer rejected claims, and reimbursement received from the carriers within an average of 45 days or less. Education and Training Bachelor of Science : Business Management Canisius College － City , State , US Bachelor of Science in Business Management with a Marketing Minor, Canisius College | Buffalo, NY Associate of Science : Medical Billing and Coding San Diego City College － City , State , US Associate of Science in Medical Billing and Coding, San Diego City College | San Diego, CA Accomplishments Skills Marketing, Fundraising, Graphic Design, Healthcare, Billing, Claims, Receivables, Accountable For, Auto Insurance, Compensation, Documentation, Filing, Insurance Claims, Medicare, Workers Compensation, Medical Billing, Medical Invoicing, Accounts For, Auditing, Accounts Receivables, Basis, Collections, Credit, Operations, Access, Administrative Support, Excel, Hippa, Icd, Icd-9, Medical Billing & Coding, Medical Records, Medisoft, Meditech, Microsoft Office, Ms Office, Outlook, Powerpoint, Quickbooks, Word, Associate, Business Management, Coding | HEALTHCARE |
720 | SALES Summary Extremely loyal, ambitious and a hard working individual looking to leverage my high level of
customer service skills to excel in a professional sales environment. Experience Sales January 2014 Company Name － State Care Wear Uniforms 2014 ·Replenish product bins and product racks. Load/Unload vans a various hospitals. Set up "retail" type stores in said various hospitals. Inform customers about new product. Assist customers with their purchases. Receiving and preparing product, maintaining the Grocery floor and displays, and selling product in support of regional Grocery standards. Providing courteous, friendly, and efficient customer service ·Give every customer immediate and undivided attention. Surprise and delight the customers with consistent, delicious food. Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products. Maintain accurate department signage and pricing. Stock and clean grocery shelves, bulk bins, frozen and dairy case. Keep Grocery department clean, sweep floors and maintain sweep logs. Assist with sampling program, keeping sample areas full, clean, and appealing. Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices. Operate and sanitize all Grocery equipment in a safe and proper manner. Road Safety 2013 ·Controls movement of vehicular traffic through construction projects: Discusses traffic routing plans, and type and location of control points with superior. Distributes traffic control signs and markers along site in designated pattern. Directs movement of traffic through site, using sign, hand, and flag signals. Warns construction workers when approaching vehicle fails to heed signals to prevent accident and injury to workers. Informs drivers of detour routes through construction sites. Warehouse January 2012 Company Name － City , State Memorize System Pavers 30 minute sales presentation ·Visit potential customers at their homes and helped design their dream yards and hard scape ·Provided accurate designs, estimates and payment plans to homeowners on first visit. Rancho Murieta Community Services District 2012 ·Performs a variety of unskilled and semiskilled labor tasks in the construction and maintenance of water distribution and wastewater collection systems, drainage systems, roads, pipelines and other District facilities ·Works in or around hazardous electrical panels and equipment; assists operations staff as needed ·Reads residential and commercial meters; maintains simple records and logs ·maintains districts open channels and ditch systems. January 2012 Company Name Participates in the installation, operation, and repair of sewer mains and appurtenances ·As needed operate light construction equipment, tractors, and easement mowers ·Working under direction, assist CCTV assessment of sanitary sewer main lines and service lines, using mini cam and main line cameras. Paragon Products-El Dorado Hills 2011 ·Assembly of inverters including soldering capacitors, modifying boards, assembling hardware, hi-pot testing and frequency setting. Mixing and pouring of epoxy to pot electronics assemblies. Validate, troubleshoot, and repair pumps using predefined pass/fail criteria ·Installs inverters on pump assemblies ·Record completed serial numbers in Macola database. Relish Burger Bar-El Dorado Hills 2010 ·Inspect, arrange, and run food in an up-tempo environment ·Assist managers and other staff members in the upkeep of the restaurant ·Interact with customers and ensure customer satisfaction while upselling seasonal and promotional items. Red Robin 2008 ·Inspect, arrange, and run food in an up-tempo environment ·Assist managers and other staff members in the upkeep of the restaurant ·Interact with customers and ensure customer satisfaction while upselling seasonal and promotional items. Courtesy Clerk January 2008 Company Name maintained a neat and well organized area ·Product orginization and stocked new products as needed ·Responsibile for customer satisfaction. Education Bachelor of Science Degree : Sport Management , 5 2010 Culver Stockton College － City , State Sport Management Associates degree : 5 2007 Sacramento City Community College Stockon College, Sac City College GPA: 2006 Academic Recognition of Excellence/Deans List-Cumberland University ·CDL Class B w Tanker Endorsement ACCOLADES ·First Team, Second Team All-Conference: Baseball (Culver 2006 Academic Recognition of Excellence/Deans List-Cumberland University ·CDL Class B w Tanker Endorsement OSHA Forklift Certified · ATSSA Flagger Certified Skills Assembly, hardware, customer satisfaction, customer service, database, direction, drivers, electronics, Forklift, Macola, Works, neat, cameras, pricing, Receiving, retail, routing, Safety, selling, sales, soldering, troubleshoot, type, well organized | SALES |
721 | PATIENT ADVOCATE Professional Profile Detail-oriented, efficient and organized, with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant company. Over seven years of experience as an office manager/tax preparation worker and over three years of experience assisting patients register for government programs. Qualifications Independent worker Exceptionally organized Record-keeping EMail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc) Personal Computers Spreadsheet Software (Calc, Excel, etc) Utility Software (Virus, File Compression, etc) Word Processing Software (Word, WordPerfect, etc) Tax preparation Experience Patient Advocate September 2009 to December 2014 Company Name － City , State Answer applicants' questions about benefits and claim procedures. Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights. Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status. Interview and investigate applicants for public assistance to gather information pertinent to their applications. Check with employers or other references to verify answers and obtain further information. Keep records of assigned cases, and prepare required reports. Schedule benefits claimants for adjudication interviews to address questions of eligibility. Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services. Tax Preparer/Office Manager December 2005 to September 2009 Company Name － City , State Would supervise employees engaged in tax preparation services. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees according to return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Tax Preparer/Office Manager January 2002 to December 2004 Company Name － City , State Would supervise employees engaged in tax preparation services. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees according to return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Certifications Associate of Science : Dental Technician , 2000 Instituto Tecnico Dental 90 － City , State , Colombia Certificate : CPR - IV Medication Administration , 2000 Cruz Roja Colombiana － City , State , Colombia High School Diploma : 1996 Colegio Liceo Colombia － City , State , Colombia Languages English - Good ( Read Write Speak )
Spanish - Excellent ( Read Write Speak ) Skills Fast data entry Spreadsheet tables preparation Processing financial forms Customer Service Making fast strategic decisions in accordance to company rules Additional Information Driver's License Class C - Standard Driver's License | ADVOCATE |
722 | INTERNSHIP Professional Overview experiences collecting and analyzing data with statistical methods, familiar with R and SAS programing, great knowledge of experiment design, sampling techniques and documents management. strong skills in communication, group-working and work-planning. Core Qualifications Strong knowledge of SAS, R and SSPS programming Excellent research skills Microsoft Word, Excel, PowerPoint Excellent quantitative skills Team leadership Organizational planning Leadership/communication skills Customer-oriented Education University of Missouri 2015 Master of Science : Statistics City , State , The United States President of Chinese students' and scholars' association 3.7 GPA Coursework in practical statistical models, data analysis 1, 2, 3, statistical software and data analysis, introduction of probability theory, statistical inference, time series analysis, survival analysis, experimental design, current development in statistics. SAS advanced license Thesis/Dissertation Projects: A. Time: from 2014 January to 2014 Match Title: the relationship between the mathematical grade of the seventh grade and grades from primary school. Brief process: use linear model to fit transformed variables from the data after getting rid of useless columns, choose the most significant variables to form the final model based on persuasive diagnostic values. Achievements from the project:the mathematical grade of the seventh grade is significantly influenced by the reading, counting and logistic ability at the first and second grade in the primary school. B. Time: from 2014 May to 2014 August Title:bike rental prediction Brief process: construct the regression model use different statistical method, find the most powerful model decided by finding the least error rate, and decide which variables significantly enough to build the model. Achievements from the project: use Lasso to make the regression, it gives the least error rate and use the almost original data set, it saves a lot of time to deal with the original data set. C. Time:from 2014 September to October Title: Classify Song Release Period Brief process: construct the classification model to classify a specific song into the year before or after the year 1986 based on 90 attributes of a single song and 6480 songs. Achievements from the project: use the Multivariate adaptive regression splines to build the model and based on the final classification model, we can conclude that if the song is from before or after on 1986 depends mostly on the artists who create them, secondly on properties they tagged by famous music website and finally on properties of their track. D. Time: from 2014 November to 2014 December Title: predict the lightening strikes in July based on the records from January to June. Brief process: first cluster the original data based on the lightening strike records and the moisture records with the method of K-mean and Hierarchical method. Second use different statistical method like Boosting, Random Forest, Ridge, Lasso, NNET, CART, SVM to find the best model to predict the strikes will happen. Achievements from the project: we use the K-mean clustering method and based on the moisture data to form the cluster and use the neural network is a better way for our prediction to get a smaller MSE, and lightning strike have direct relationship with the soil moisture level and the climate indices. E. Time: from 2014 November to 2014 December Title: predict the daily stock price of Netflix Inc. Based on historical daily price records. Brief process: use GARCH model to fit the transformed data and finally choose the GARCH plus ARMAR model to make the forecasting. Achievements from the project: from the model we can find that there is a up trend in the future about this stock and this is a appropriate time to buy this piece of stock. Experience Company Name May 2014 to August 2014 internship City , State Main tasks of this job: 1.Collect, enter and analyze stock prices: collect useful data and enter them into the database in a correct classification way, use statistical methods to analyze them based on R programming. 2.Predict the future trend of different stocks and divide them into different category: use time series methods to predict the trend 3.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts. 4.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. Also offer the instruction about stocks and how to choose them to new clients. 5.design the questionnaire and the get the feedback Company Name May 2013 to August 2013 internship City , State Main tasks about the job: 1.data collection and entering: collect financial data and classify them into the correct table and items. 2.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts. 3.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. 4.inventory control: keep record of the number of materials and keep track of the way they out and in. 5.arrangement the business trip: book the hotel, arrange the schedules for each day, keep track of the budget of the business trip. Company Name November 2012 to March 2013 internship City , State Main tasks about the job: 1.data collection and entering: collect financial data and classify them into the correct table and items. 2.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts. 3.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. 4.Meeting preparation: prepare documents need in the meeting, make sure all the participants can come, prepare PowerPoint slides and arrange the meeting room. 5.Introduce production to customers: introduce financial products which the most suitable to the client and persuade them to buy. Fellowships and Awards 1.merit of certificate award for excellent grade which is top 10% Time: the spring semester of 2014 2.merit of certificate award for excellent performance in the position of the leader of executive department of the Chinese students and scholars association in the university of Missouri. Time: the Fall semester of 2014 3.merit of certificate award for excellent performance in the position of vice president of the Chinese students and scholars association in the university of Missouri. time: the Fall semester of 2014-2015 4.Merit of certificate award for excellent performance in the position of president of the Chinese students and scholars association in the university of Missouri. time: the spring semester of 2015 | BANKING |
723 | GRANTS MANAGER Summary Finance professional successful in not-for-profit and for-profit organizations wanting to resume career after meeting personal goals and obtaining unrestricted work authorization. Skills Accounting, administration, preparing trial balance, balance sheet analysis, bank reconciliation, billing, budgeting, forecasting cash flows, cash management services, contracts, credit risk, due diligence, financial analysis and modeling, financial reporting, financial statement analysis, general ledger, government grant proposals, inventory management, investment Banking, invoicing, accounts payables, accounts receivables, legal issues, risk analysis, investment valuation. Experience Grants Manager December 2009 to July 2014 Company Name － City , State Perform due diligence on potential grant opportunities and monitor current funds portfolio. This included reading all government updates on healthcare research funding, related financial matters and audits. Worked as an integral person in all facets of financial administration in a small team with a culture of inclusion. Have been appreciated and respected for my hard working skills and eagerness to learn. Having worked with some of the best researchers in the healthcare field, I have had to wear multiple hats and work with tight deadlines. Specialized in preparing grant proposals for both federal and non-federal sponsors that included various grants mechanisms, Clinical Trails, Research Contracts and IPAs. Held a key role in pulling together and maintaining a large and complex international grant that involved 21 sites (domestic and international). This role enabled me to become an excellent team player. Managed all post-award administration for all types of sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing and reconciliation, financial reporting, IRB, OMB circular and University policy compliance and close-outs. Held administrative responsibilities like petty cash custodianship, space and infrastructure planner for the entire Program. Also assisted the Program's clinical finance and administrative activities. Grants Manager January 2008 to June 2009 Company Name － City , State Spearheaded research administration of a global health initiative between the University of Pennsylvania and the Government of Botswana, Africa, called the Botswana Program, in the Division of Infectious Diseases. Designed a patient billing database for a specialty lab service in the Division of Pulmonary Medicine that improved invoicing and collections. Specialized in post-award administration for all types of sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing and reconciliation, financial reporting, IRB OMB circular and University policy compliance and close-outs. Manager - Corporate Banking May 2004 to August 2006 Company Name Emerging Corporate and Small Business Enterprises - Financial and Credit Risk Analysis Responsible for preparing credit appraisals from multiple risk perspectives, asset valuation, collateral security evaluation, loan sanctions and post sanction monitoring. Thorough knowledge of credit policies & financial statement analysis of clients. Prepared detailed appraisal reports for different types of credit facilities including term loans, working capital financing, bills discounting, bank guarantees, project financing and micro financing. Meeting new clients for sourcing potential customers, analyzing their income statements and balance sheets and writing detailed recommendation reports for the top management. Investment Banking Division Managed pre and post issue management functions related to IPOs, follow-on offerings, rights issue and bonds issue. Handled legal cases pertaining to public/right issues managed by the bank. Appointed as the bank's Compliance Officer for an IPO from the infrastructure industry which had an issue size of 39 million shares approx. Audit/ Compliance Ensure compliance with Securities Exchange Board of India (SEBI), Reserve Bank of India (RBI), and ING Vysya Bank Ltd guidelines regarding payment of dividends and collection of IPO monies. Independently performed SOX audits and tests for the bank's RTGS (Real Time Gross Settlement) payment settlement system that included study of prevailing processes, matching existing process with standards already set in PCDM (Process control Document Matrix), finding out deviations and taking corrective measures. Education Master of Philosophy : Organizational Dynamics Leadership Management , 2013 University of Pennsylvania － City , USA Organizational Dynamics Leadership Management Certified Research Administrator, CRA 2011
Research Administrators Certification Council
New York, USA
Certification - Investment Banking : 2007 MBA : Finance , 2004 Finance Bachelor of Commerce : Finance , 2002 Xavier Institute of Management and Entrepreneurship － City , India Finance Diploma : Computer Applications , 2000 Mount Carmel College － City , India Computer Applications Masters : Business Administration Investment Banking Training Institute － City , USA Intensive financial analysis and modeling boot camp
Rigorous training in core aspects of investment management including financial statement analysis, valuation techniques, cash flow modeling, LBO modeling, mergers and acquisitions and distressed security analysis. Business Administration Bureau of Data Processing Systems － City , India | BANKING |
724 | AIRCRAFT SALES Professional Summary I expect to associate myself with a professionally driven, well-respected organization by pursuing a challenging, responsible, dynamic and rewarding career and applying my academic knowledge, expertise, skills and enthusiasm; which will assist my career development and contribute effectively to the progress of the organization and our society as well. Areas of expertise include investigative policy research and Statistical Analysis, proven ability to interact effectively with employee and the public in a professional manner. Great team leader with strong organizational skills and formidable work ethic. Seventeen years construction management experience, with industrial and commercial construction jobs valued from four million to hundreds of millions of dollars. Last six years of construction as an owner operator of an Industrial Welding Company. Retired from Ironworkers Local Union 118 Sacramento on December 7, 2001. Went back to school to Utah Valley University in 2005 received a Bachelor degree as a Professional Pilot and A Master's Degree from Arizona State University on December 19, 2012 with a Master's of Science Technology Aviation Management (Human Factors). Supervisory Skills Able to multitask in different areas:Crew resource managementGroup team leader Aviation Research and Statistical Analysis Task oriented to help improve safety and efficiency in day to day operations. Proficient with the FAA and Department of Transportation standards and regulations that cover Flight rules (FAR and CFR (s)) and Public Airport policy Competent in computer data processing concepts Proficient with verbal communication and visual communication techniques for various programs. Professionally educated to gather information about the human abilities, limitations and characteristics and applying it to tools, machines, systems, tasks, jobs, policies, and their environments to produce a safe, comfortable and effective work environment. Competent to better understand how humans are able to safely and efficiently integrate with technology. With this knowledge one can translate this experience into design, training, standards and policies and to help reinforce individual performances Well versed with, SPSS, Excel, Power Point and some R. Skills Work History 02/2013 to Current Aircraft Sales Company Name – City , State Research aircraft in various advertisement media. Investigate currency of aircraft within the FAA aircraft data registry. Research and investigate if each aircraft is compliant to FAA (FARS and CFR)/DOT standards. Research and analyze each component on each aircraft. Research and investigate aircraft bluebook for price differentials. Help create an appraisal for each aircraft. Photo each aircraft and their respective log books for the use of advertisement and to make sure the records are current with proper maintenance and proper weight and balance. Help with advertisement and facilitate the sale of each aircraft. 01/2012 to 05/2012 Internship Company Name – City , State Airport Safety Inspections (Daily, Weekly and Monthly) Investigate, research and analysis of loss of customer retention and fuel purchase income. Uphold current State Aviation Laws Revision and New Aviation tax laws Investigate, research and analysis of loss of customer retention and fuel purchase income. Authored a new written policy for Line Crews Safety Gear (Vest) and designed them Hess Steel Company C- 60 Licenses. Owner - Operator Company Name Supervised and directed crews from four to twentyseven ironworkers. Certified Commercial Welder Completed OSHA Safety Training Course. UNION IRONWORKERS: LOCAL 118, SACRAMENTO CALIFORNIA Supervised and managed crews from 3 to 40 men. Supervise Jobs from tens of thousands to multimillion dollars buildings. Supervised on Powerhouses, High Rise buildings, Construction of State Prisons, Highways, Water Treatment Plant, Bridges, and Airports, etc. Commercial construction Industrial construction Plan reading Work Breakdown Structures (WBS), Coordinate ground-up projects Subcontractor recruitment/supervision Enforcement of codes and safety regulations Read structural engineering drawings Job site supervision & safety Workflow & project scheduling. Education Graduate Degree : Arizona State University (ASU) - City , State Master : Science Technology Aviation Management - Human Factors GPA: GPA: 3.5/4.0 Science Technology Aviation Management - Human Factors GPA: 3.5/4.0 Applied Project - (FAA Sponsored) - Title: INVESTIGATION AND ANALYSIS OF 14 CFR PART 67 AND AME GUIDE 47 BEFORE AND AFTER POLICY CHANGE Course Work 33 Units:Aviation LawAviation Labor RelationsInternational AviationAviation Safety and Human FactorLaw and EthicsIntermed StatisticsAirport Planning and DesignResearch Techniques and Applications 4 2010 Bachelor of Science : Aviation Science Aviation Utah Valley University (UVU) - City , State GPA: GPA: 3.67/4.0 Aviation Science GPA: 3.67/4.0 Aviation Professional Pilot Program · Course Works of 120 Units plus General Ed.:Air Transportation ManagementAviation LawCrew Resource Management/Human FactorsSafety and Professional SeminarsIntroduction to Aviation SecurityAviation Insurance/Risk ManagementCorporate Aviation ManagementAirport ManagementGround Training:Private, Instrument, Commercial, Ground InstructorFlight Training:Private, Instrument, Commercial, Flight InstructorTheory of Instruction 4 2008 Certified InstructorAir Traffic Control : General Education Columbia College - State GPA: GPA: 3.52/4.0 General Education GPA: 3.52/4.0 12 1982 General Education American River College - City , State GPA: GPA: 3.2 /4.0GP General Education GPA: 3.2 /4.0GP Accomplishments Private Pilot Certificate Instrument Certificate Single Engine Commercial Rating Twin Commercial Rating Ground Instructor Rating 20 Hours Sim Time for King Air B200. Train at Mather Air field with Sim Check. Welding Certificates. 6010. 7018. 202. 211 Nickel High production flux core. 232. Skills Photo, balance, Bridges, C, Dec 7, estimating, Instructor, Instruction, Insurance, Labor Relations, leadership, Law, Works, reading, Read, recruitment, Research, Risk Management, Safety, scheduling, Seminars, Statistics, supervision, tax, Transportation, Welding, Workflow, written Additional Information PERSONAL DATA AND ACCOMPLISHMENTS: Brown Belt in Tae Kwon Do Coached Pop Warner Football team to a Super Bowl Championship. Went back to school in 2005 2012 and received my Bachelor and Master's degree in Aviation Enjoy the outdoors, spending time with my family, Scuba Diving (since 1975), Flying General Aviation Airplanes Restore Antique Cars Avid Motorcycle Rider. Volunteer with Tuolumne Recreation Department Coaching Soccer, Baseball, and Football. Coached Middle School Boys/Girls Basketball (6th, 7th, & 8th graders) | AVIATION |
725 | TEACHER Summary A dedicated Teacher and Marine Corps Veteran experienced in many different working environments, I am accustomed to leading coworkers in both large and small teams to create innovative solutions. Highlights Experience working special needs students Knowledgeable in distance learning techniques Goal Setting Strong communication skills MS Office Deadline-oriented Employee training and development Experience August 2007 to December 2016 Company Name City , State Teacher Teaching a variety of asynchronous courses (Law, Government, Algebra, Sociology, Pennsylvania History, Political Science) to all students across multiple schools in multiple states. Create and implement individualized academic plans for gifted students as well as students with disabilities. Create new courses for delivery via multiple LMS Platforms to client schools (to include all content and assessments). As Department Chair duties included leading a team of 8 teachers while maintaining a high level of professionalism and technical proficiency, training new teachers and maintaining appropriate records. As SAP coordinator duties included identifying and communication to the appropriate team members those student behaviors that presented a threat to student learning and ensuring at-risk students were connected with relevant social services. Supervisor: Rodney Slappy (1 866-990-6637) April 2006 to July 2007 Company Name City , State Appraisal Coordinator Manage process of national real estate appraisals. Facilitate communication between appraisers, lenders, buyers, and sellers. Maintain records of all actions taken from incoming orders through to acceptance of appraisal documents and loan closing. Troubleshoot the process via phone contact and email. Education 12/2009 Robert Morris University City , State , United States Master of Science : Instructional Leadership 3.96 GPA Credits Earned: 30 Semester hours Alpha Chi National College Honor Society 05/2006 Robert Morris University City , State , United States Bachelor of Arts : Social Studies 3.38 GPA Credits Earned: 84 Semester hours Level I PA Teacher Certification Social Studies Level I PA Teacher Certification Middle Level Mathermatics Interests Family Golf Swimming Camping Military Service United States Marine Corps June 1988 to December 1995 Highest Rank: Corporal Squad Leader in Heavy Weapons Infantry Company
Lead, train, and inspire Marines in a heavy weapons platoon in support
of global operations while assigned to:
Weapons Company 3rd Bn. 25th Marines, Moundsville,
WV
Weapons Company 2nd Bn. 23rd Marines, Port
Hueneme, CA | TEACHER |
726 | PARALEGAL Summary Licensed Paralegal demonstrating confidence and tenacity in project analysis, as well as sound business judgment. Highlights Working knowledge of all aspects of the discovery process Demonstrated ability to conduct legal research using Westlaw Highly skilled at organizing and presenting information objectively Hands-on experience with PracticeMaster and Tabs3 legal Proficient in managing clerical duties pertinent to a law office Experience Paralegal January 2013 Company Name － State General Litigation, Commercial Litigation, Bankruptcy, Estate Planning, Worker's Compensation Researching legal issues on West Law; Digesting various legal documents and providing fact summary reports to attorney; Drafting issues via inter-office memorandums; Managing attorney's schedule by logging important dates and tasks on the company network; Reviewing and Analyzing attorney's work for grammar error; Drafting cover letters; Preparing motion packets; Corresponding with opposing counsel and Courthouse administration; Advising clients of changes in the status of their case; Scheduling depositions; Managing client files on company network through Company's practice management system, Practice Master; E-filing time-sensitive legal documents with various Courts; Preparing Pleadings Binders and Trial Exhibits for Court; Ardex Laboratories, 2050 Byberry Road. Receptionist January 2009 to January 2013 Company Name － City , State Provided quality customer service to guests upon entering lobby; Answered high volumes of calls on a multi-line phone system, and dispatched them according to priority; Organized and managed company data in Excel spreadsheets; Reviewed and separated paperwork submitted by each salesmen daily; Reviewed invoice information entered into MAS200; Generated weekly sales reports for each salesman; Advised inquiring customers of product order shipment and status changes; Managed hard copy files; faxed/emailed invoices and all other requested documents; Separated and dispersed mail to the addressed department; Maintained spreadsheets of all customer payments reported by salesmen according to business region; Applied all payments (checks, cash, and credit cards) to customer accounts according to salesman, location, and remittance advice; Processed all credit card transactions over company's terminal Deposited checks directly into company account using a PNC Pinnacle desktop scanner; Reviewed customer accounts for open invoices with a ninety day outstanding balance, and was entrusted to devise payment arrangements on a case-by-case basis to avoid excessive late fees and penalties; Tracked salesmen's expenses; Composed inter-office memorandums and account memorandums; Over the course of my final two weeks at Ardex Laboratories I trained two new hires in two positions (accounts receivables department and receptionist. Administrative Assistant January 2007 to January 2009 Provided quality customer service to people with diverse backgrounds; Answered phones on a multi-line system and dispatched them accordingly to priority; Scheduled and organized business/staff meetings and scheduled and organized appointments with clients; Drafted and typed proposals/invoices and other related documents on company letterhead; Made cold calls to customers that were due for maintenance; Faxed invoices; Entrusted to make managerial decisions to satisfy both the customer and the company's best interests; Maintained records for accounts receivable and accounts payable transactions; Responsible for all administrative duties as related to the Construction field such as filing customer orders, composing business letters, responding to legal matters, managing business accounts and being consulted for advertising ideas;. Customer Service Representative January 2005 to January 2007 Company Name Provided high quality customer service to Pilots and Business Aviation Companies; Communicated with pilots via radio to prepare lineman for estimated arrival and departure times; Provided and reviewed all catering and other accommodations for Pilots and Flight Attendants to ensure a comfortable flight; Scheduled hotel reservations and car rentals for Pilots and Crew; Permitted to use company vehicle; Scheduled aircraft preparation for departing flights; Input data and ticket information into POS system; All aspects of Administrative work such as typing, filing, answering phones and record keeping; Recognized for Customer Service Excellence at Atlantic Aviation. Education A.S : Paralegal Studies , 2012 Manor College Paralegal Studies American Bar Association approved institution
Paralegal Certificate : 2012 Manor College American Bar Association approved institution High School Diploma : 2004 Nazareth Academy High School Middle States Association of Secondary Schools Skills accounts payable, accounts receivable, accounts receivables, Administrative, advertising, attorney, balance, credit, client, clients, Customer Service, Drafting, filing, Law, Legal, letters, Litigation, managerial, Managing, meetings, Access, Excel spreadsheets, Excel, mail, Microsoft Office Suite, office, PowerPoint, Word, network, Paralegal, phone system, POS, proposals, quality, radio, receptionist, record keeping, Researching, sales, scanner, Scheduling, spreadsheets, phones, answering phones, typing, Westlaw | AVIATION |
727 | CONSULTANT Career Overview More than 6 years of experience in Manufacturing & Distributions environments, including 4 years in Oracle manufacturing and Distributions applications. Implemented 5 full cycle oracle implementation projects, Experienced in customizing, developing and configuring Oracle Applications in the modules of Supply Chain and Manufacturing. Implemented Oracle EDI for the Sales Order entry and Warehouse Operations for the customer and Designed custom interfaces for PLM tools to communicate with oracle Item master. Experience in requirements gathering, gap analysis, business process redesign and mapping, testing and user training, documentation of activities, processes, test scripts and client interaction. Sound communication skills, result oriented, open to learning new technologies, experience in working under pressure and in fast pace as a team leader and as a team player. Well - traveled and posses a clear and definitive understanding of the regional business ethics, culture and decorum so as to maintain a harmonious balance. Skills Applications : R12 and 11i Modules : Inventory (INV), Bill of Materials (BOM), Work in Process (WIP), Engineering (ENG), Order Management (OM), Purchasing (PO), Oracle EDI Gateway, Shipping Execution, System Administration, Material Requirement Planning (MRP), iProcurement, Quality(QA), Approval Management (AME), Oracle Endeca. Tools/Language : Toad, Data Load, Visio, SQL, SQL Developer, MS Office Suite. Work Experience Consultant , 02/2016 － Current Company Name － City , State Worked on solution design and setup of Inventory, Work in Process, QA, Purchasing & Order Management as per the client requirements and suggested business process changes. Implemented Oracle EDI for Sales Order entry, booking and acknowledgment for customer orders received through third party systems. Implemented Oracle E-Signatures and E-records to maintain Quality data books of every manufactured assembly, reducing gaps and saving costs. Designed, documented and executed all SCM modules for 3 implementations in North American region. Resolved functional issues related to Oracle Manufacturing and distribution during implementation. Prepared training documents and assisted in user training in WIP, OM & PO modules. Worked on data conversion strategy from legacy systems to Oracle E-business suite R12. Consultant , 08/2013 － 01/2016 Company Name － City , State Implemented oracle supply chain modules for a major Oil & Gas manufacturing company in Australia, Canada, China, Romania and UK as part of their global roll out to Oracle. Simplified their overhaul and repair process by implementing a custom solution that reduces user's time on the system as well as resulting a more organized shop floor. Implemented Oracle EDI for Sales Order Pick release and shipping transactions based on information received from third party systems in Warehouse. Worked on data conversion issues from Legacy systems to Oracle. Developed custom reports for customer facing documents as well as internal documentation. Enhanced a custom interface between a PLM tool(ePIMS) and oracle. Documented setups, customizations and training manuals. Trained users in different regions of the world on all supply chain modules and cMRO. Implemented Oracle Endeca and worked on client demos for various customers. Developed best business process blueprint that suits the client's multi industry business by studying their business process in each vertical. Student Partner , 08/2010 － 07/2013 Company Name － City , State Brought awareness on latest Microsoft's technologies to more than 5000 students and faculty. Increased the number of developers on Microsoft store by collaborating with various universities and developer groups. Designed Lazy chef- A windows store app during the launch of Windows 8. Pitched a windows app idea that got me to meet and present it to Steve Balmer, CEO of Microsoft then. Manager , 03/2011 － 08/2013 Company Name － City , State Built the startup from the scratch to making a revenue of 2 Million rupees an year. Trained more than 10000 participants in the streams of Robotics, embedded systems and application development. Worked with Orient Blackswan in making a textbook for students of various universities on presentation skills. Accomplishments Leadership Served as manager for a robotics startup, training more than 10000 participants. Represented India as a youth ambassador at Seoul, South Korea. Operational Management Implemented one of a kind E-Signature process for quality documentation in large scale manufacturing, reducing costs and gaps in process. Generating MM$ business impact. Transitioned a large group of developers and consumers to Microsoft's products and platform as a microsoft student partner for 3 years. Education and Training 2013 Andhra University College of Engineering － City , State , India Bachelor of Technology Instrumentation Engineering 3.4 GPA Started National Service Scheme and was an active member. Personal Information Place of Birth: Vijayanagaram, India Date of Birth: 14th of May, 1992 Present Residence: Houston, Texas Sex: Male Status: Single Hobbies: International Travel, Hiking, Mountaineering. Languages: English, Telugu and Hindi | CONSULTANT |
728 | ACCOUNT MANAGER Highlights Excellent verbal and written communication skills Ability to successfully complete multiple tasks concurrently Superior organization skills Exemplary interpersonal skills Punctual and reliable Exceptional Computer Proficiency Microsoft Office (Word, Access, PowerPoint, Excel) Internet Research Social Media CisionPoint EVENTS: PROGRAMS: 2012 Academy Award Gifting Suite Experience Account Manager February 2013 to Current Company Name － City , State Enter advertising insertion orders into online systems (Salesforce & Fattail) Create monthly advertiser reports - reporting advertisement metrics Schedule online advertisements and Newsletters throughout the year Manage forecast and budget reports Travel to Tradeshows and represent the brand Assist with monthly billing Work on advertising proposals and competitive reports Manage distribution and circulation of Print Pull online advertisement data from database (IMS) Create Presentations, Event invites & Product Decks. Media Coordinator June 2012 to January 2013 Company Name － City , State Coordinate, review, and edit various portions of 50+ domestic and international medical trade digital publications, including e-newsletters, product showcases, supplier bulletins, trade-show advisories, etc. Manage ad materials for newsletters with advertisers, including requesting ad materials from advertisers and ensuring deadlines are met considering review, edit and deployment schedules Coordinate all advertisements including text, copy and digital medial for all e-newsletters to ready for production/publication Process and log ad materials into internal ad tracking and production computer program for newsletter assembly Review ad materials and test newsletters to ensure they are functional before deployment Assemble monthly ad close reports for each newsletter at the end of the month via excel to facilitate production of newsletter Provide diverse customer service and assistance as company liaison with advertisers Check and edit ad materials against ad specifications for accurate size, copy, image resolution and hyperlinks. Supervising Production Coordinator July 2011 to June 2012 Company Name － City , State Responsible for creative development and execution of product placement in film & television Read and develop script breakdowns for client product placement opportunities Accountable for organization and documentation of client placement activity through update reports Lead in developing and presenting monthly product placement presentations Digitally create "Set Still" reports, client brochures, and event invitations Key liaison between clientele and studio; provide complete script to product analysis and placement Manage delivery and confirmation of effective product placements to the appropriate studios (including Warner Bros., Paramount, Universal, CBS-Radford, etc.) Assist in planning and execution of delivered product support for high-profile celebrity events; develop celebrity relationship to product creatively and logistically. Production Intern February 2011 to June 2011 Company Name － City , State Perform diverse administrative and organizational tasks Organize the production and distribution of scripts Conduct online research Type up camera scripts and shot cards Support staff on projects for development and/or distribution. Public Relations Intern February 2010 to June 2010 Company Name － City , State Responsible for social networking (Twitter) Distribute product pitches to press (newspapers, magazines, bloggers) Research environmentally friendly ("green") beauty companies Obtain, update and organize client contact information Compile and review expense reports for accuracy and completeness Compile and distribute client press clips Organize and distribute product samples and press releases to media outlets. Marketing Intern September 2009 to January 2010 Company Name － City , State Diverse marketing assistance for fast growing internet radio station with 11 premium radio stations Responsible for social networking (Twitter, Facebook, and blogs) updates for all 11 stations Upload, mix, qualification tags, album art, etc. for online music library Record commercial spots and promos broadcasted during music breaks Help organize and create play list for various online radio stations Develop pitch ideas for potential sponsors. Admissions Assistant September 2008 to June 2010 Company Name － City , State Assist students, faculty and university administration with various admission policies, procedures and activities. Accountable for organization and administration of student applications. Responsible for scanning and indexing documents into database. Education Bachelor of Arts : Public Relations and Journalism Seton Hall University － City , State GPA: Cum Laude Public Relations and Journalism Cum Laude Skills administrative, Adobe Photoshop, Premiere, ad, advertisements, advertising, product analysis, art, assembly, billing, brochures, budget, Chinese, interpersonal skills, competitive, clientele, client, customer service, database, delivery, creative development, documentation, edit, Fame, fast, film, functional, image, IMS, indexing, marketing, materials, Access, Excel, Microsoft Office, PowerPoint, Word, networking, Newsletters, newsletter, newspapers, Internet Research, online research, Oracle, organizational, organization skills, camera, policies, presenting, Presentations, press, press releases, proposals, publications, publication, radio, Read, reporting, Research, scanning, scripts, script, television, Type, Video, written communication skills Professional Affiliations Order of Omega Greek Honor Society Member Alpha Phi Sorority Member March 2007- Present Marketing Club Member January 2009- Present Relay for Life Participant April 2007, 2008, 2009, 2010 SHU 500 Volunteer September 2006, 2007, 2008, 2009 | PUBLIC-RELATIONS |
729 | ASSOCIATE DIRECTOR Interests World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Professional Summary Skills advertisements, advertising sales, brochures, Cancer, client, clients, database, direct marketing, logistics, Director, mailing, market research, marketing, materials, online marketing, press releases, Programming, public relations, Publicity, researching, sales, sales development, strategy, supervisor Skills Work History 07/2006 to Current Associate Director Company Name Manages direct marketing communications for advertising sales and public relations initiatives. Manages marketing, operations, and logistics for all of Technology Review's event business, including the annual Emtech Conference at MIT. Directs all public relations activities and media outreach for Technology Review's annual special projects, including the TR35: The Top 35 Innovators under 35, the TR50: The Top 50 Most Innovative Companies, and the TR10: The Top 10 Emerging Technologies. Handles sales development for sponsorship sales including market research, pre-qualifying prospects, and creating sales materials. Set strategy and coordinate all deliverables for media partnerships. 06/2005 to 03/2006 Marketing Assistant Company Name Researched effective marketing venues to reach target audience and then implemented these plans, both online and in print. Created print and online advertisements as well as product line brochures to be used in mass mailing activities in order to generate interest in new models. Qualified customers as potential buyers at boat shows, answered product questions, and provided necessary follow-up with clients to encourage the purchase of a sailboat or powerboat. Maintained the client database and managed customer relationships before and after sale. Oversaw online marketing activities for direct supervisor as well as the four additional offices of the company. Public Relations Intern American Cancer Society Spring 2005. Aided the Media Director for Rhode Island in researching, promoting, and implementing current and new cancer-awareness programs. Created press releases and worked with local media to gain coverage of programs. As the URI Relay for Life Publicity Chair, promoted the first-ever Relay For Life at the University of Rhode Island, which raised over $50,000. 04/2004 Event Coordinator Intern Company Name Assisted student organizations with all aspects of on-campus programming from start to finish. Individually generated the Student Programming Handbook, a comprehensive and user-friendly guide to on-campus programming. Additional Information LEADERSHIP EXPERIENCE_______________________________________________________________ World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Education May 2005 Bachelor of Arts : Public Relations English University of Rhode Island - City , State Public Relations English GPA: 91/4.0 Suma Cum Laude Fall 2004 Queensland University of Technology - City AustraLearn Study Abroad Program | PUBLIC-RELATIONS |
730 | MEDICAL SCRIBE Professional Summary To obtain a position in patient care and research that will allow continual growth of personal knowledge, in a progressive environment that facilitates improvements in the physical health and well being of others, and my community. Skill Highlights Charting expertise Understands medical procedures Medical terminology knowledge EMR knowledge Venipuncture Laboratory procedures- microbiology, chemistry, anatomy Professional Experience Company Name August 2014 to Current Medical Scribe City , State Assist in transition to electronic medical records, essentially acting as a personal assistant to the physician; performing documentation in the EHR, documenting information during the patient's visit, and partnering with the physician to deliver the pinnacle of efficient patient care.Completed and submitted clinical documentation in accordance with agency guidelines. Company Name January 2013 to Current Personal Trainer City , State Provide personalized attention, professional instruction, and exercise programming to each client, in order to maximize their health, fitness, and wellness goals, post-injury rehabilitation. Company Name January 2011 to January 2014 Medical Assistant/Casting Technician City , State Assists in examination and treatment of patients under the direction of a physician. Interviews patients, measures vital signs, draws necessary blood samples and prepares specimens for laboratory analysis. Ensures appropriate appointments are made, schedules surgeries, and fits and applies all durable medical equipment. Removes and re-applies surgical and non-surgical casts and splints. This includes suture and stable removal and wound dressing. Requires a strong ability to multitask and communicate with a wide variety of audiences. Key Achievements: Maintained a consistent schedule of 100-140 patients per week. Developed and implemented office protocol for DME ordering. Assists in maintaining six physician schedules, averaging 110-150 patients per day. Lead office training and execution of Plasma Rich Platelet injections. Company Name January 2010 to January 2011 Level 2 Personal Trainer City , State Provided personalized attention, professional instruction, and exercise programming to each client, in order to maximize their health, fitness, and wellness goals while providing the highest level of customer service. Key Achievements: Built and consistently maintained a full client base of 82 + clients and $5000.00+ in sales each month. Responsible for employee training on new equipment and training methodologies. Designed and implemented successful exercise and diet programs for clients, by utilizing Functional Movement Screening, specific biomechanics, body composition, VO2 max measurements, and client's own physical ability and understanding. Company Name January 2009 to January 2010 Chiropractic Assistant City , State Responsible for the administration of patient treatments, as directed by the chiropractor. Obtained and recorded patient vital signs. Scheduled appointments and recorded patient treatments. Key Achievements:. Initiated and developed in-office exercise and strengthening program for patients. Performed cold laser treatments, electrical stimulation, and X-ray imaging and developing, in order to improve patient's relief of symptoms. Company Name January 2007 to January 2009 Fitness Manager/ Level 3 Trainer City , State Responsible for communicating and upholding company policies and procedures. Managed a clean, friendly and well-maintained club. Ensured that team members consistently executed the basics in punctuality, dress code compliance, friendliness and cleanliness. Hired, trained, and developed a strong team of Personal Trainers. Responsible for the successful attainment of department targets, including revenue and member retention. Acted as the point of reference for fitness expertise within the club. Key Achievements: Achieved club's monthly budget goal of $30,000.00 per month in training sales on a consistent basis. Hired and developed four successful full-time trainers that were able to continually grow their business month over month. Built and maintained my own client base of 120+ client sessions and $5000.00+ in sales per month. Education and Training University of Colorado B.A : Integrative Physiology City Integrative Physiology Continuing Education - Metropolitan State University of Denver Skills: Proficient in data base management Entry level laboratory skills Blood draws and centrifuge use Electronic Health Records Professional Development: EMT-B License, IV& EKG- Front Range Community College, Personal Trainer Certification- American College of Sports Medicine Skills budget, client, clients, customer service, data base, direction, documentation, Functional, imaging, instruction, laser, max, office, policies, programming, sales, Trainer, employee training, composition | FITNESS |
731 | DIRECTOR OF MARKETING, COMMUNICATIONS AND IT Core Accomplishments Initiated a student leadership development program a student leadership development program resulting in graduates in position of decision-making responsibility . CAHS Student Leadership Apprentice Program Big Boom Business Planning Institute Host of "Outlook on Agriculture" Weekly Radio Show on KPVU 91.3FM and Sirius XM HBCU Channel 142 Experience 02/2013 to Current Director of Marketing, Communications and IT Company Name － City , State Develop strategies based on knowledge of policy, nature of market and trend projections to facilitate growth as well as aid in resiliency planning for the College which is a triad encompassing the Cooperative Extension Program, Cooperative Agricultural Research Center and Academics. Manage the College's internal and external communications systems in conjunction with university's public relations, press and marketing communications units in the public and private sector. Assess and translate materials into print, online and social media. Create systems and procedures that maintain and manage contact lists of associates and prospective associates; implement event registration procedures and develop systems to expand customer relations. Attend and actively participate in College Advisory Board meetings, committee meetings, conference calls and functions. Advise the office of the Dean on matters important to stakeholders relating to the College. Provide leadership in executing marketing communications, strategic planning and public relations activities for a staff of 8 employees. Program Specialist Company Name － City , State Community and Economic Development, Cooperative Extension Program, CAHS. Created and provide solutions as a consultant for clients in the area of technical assistance for sustainable business strategies. Developed creative and specialized curriculum that will effectively reach a target audience and provide impactful education that will improve their standard of living and satisfy stakeholders. Provided marketing expertise in e-media productions such as radio and television programs as well as social media solutions and other online publications. Supervised a staff of students providing them guidance through mentorship in marketing, customer service, business operations and professional development. 01/2003 to 01/2012 Web Developer Company Name Consulted with customers to perform needs analysis, determine project scope and define problem solutions that focus on increasing client revenue and ROI. Developed statements of work for project proposals to acquire new accounts. Designed various types of e-media including retail e-commerce sites, content management systems and web portals. Developed marketing content to include design layout, copy, graphic art and various electronic media productions. Monitored and analyzed results to optimize online marketing and enhance the customer experience with a focus on developing long term customer relationships Adjunct Faculty Computer Aided Drafting and Design. Design and implement quality training in the subject area of Computer Aided Design productively delivered to more than 350 students in classes of 15-20 cohorts per session. Develop innovative strategies to effectively present training materials while maintaining performance goals in terms of attendance and student engagement. Performed Interim Department Chairperson duties including management of a staff of 10 full and part-time instructors, preserved student retention goals and addressed various issues concerning student development and general classroom concerns. Education and Training 2015 LEAD21 Executive Leadership Program The University of Georgia 2008 Masters of Business Administration (MBA) : Marketing University of Phoenix Marketing 1998 Microsoft Certified Systems Engineer (MCSE), Software Applications Southern Methodist University 1994 Bachelor of Science : Mechanical Engineering, Computer-Aided Design Prairie View A&M University Mechanical Engineering, Computer-Aided Design Skills Adobe Creative Suite, Acrobat, After Effects, Dreamweaver, Photoshop, Premiere, AutoCAD, business operations, business strategies, Computer Aided Design, CAD, hardware, consultant, content, content management, creative design, clientele, client, clients, customer relations, customer service, database, Drafting, e-commerce, engineering design, Flash, focus, government, grant proposals, drawing, graphic art, graphic, InDesign, internet marketing, inventory, layout, Leadership, MAC OS, market and trend, marketing, marketing communications, materials, meetings, Access, Microsoft Certified Systems Engineer, MCSE, Excel, MS Office, office, Power Point, Publisher, Window, Word, needs analysis, networking, online marketing, Operating Systems, OS, organizational, press, processes, proposals, public relations, publications, quality, radio, Research, retail, search engine optimization, strategic, strategic planning, technical assistance, television, training materials, website, written Additional Information AWARDS AND RECOGNITION
2016 Gold Level Award for Print Publication
2016 Bronze Level Award for Electronic Audio Media Production
2014 ADDY Award for Advertising Creative Excellence
2013 Multi-media Storyteller Award*
2012 Distinguished Service Early Career Award
2011 Multi-media Storyteller Award
Conference Speaking Topics: *
Cyber-Media in the Digital Age*
Marketing Extension for the 21st Century*
Strategic Planning | AGRICULTURE |
732 | SE BUSINESS DEVELOPMENT MANAGER Highlights National account management Established track record of exceptional sales results Excellent communication skills Resolution-oriented Cross-cultural sales background Exceptional multi-tasker Accomplishments SIMSOC (Simulated Society) Leadership Workshop-Dr. Larry Pepper. Professional Instrument Society of America. Activities Mastering Business Development Workshop-Bill Scheessele. Global Sourcing Quality Engineer Training-GE Power Systems. Six Sigma Green Belt Certified. Exceptional Management Skills-Baker Communication Inc. Print Graphic Support Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials. Experience SE Business Development Manager Jun 2014 to Mar 2015 Company Name － City , State Responsible for Own Brand business development in the southeast U.S. including NC, SC, GA, FL, AL,VA, MS, AL, WV, VA, KY and TN. Supporting Lewis-Goetz, Rawson, and ICD offices and sales reps to pursue opportunities for Own Brand products including ECON, Diamond Gear, C&C, Force, Smith valves. SE Technical Outside Sales Representative May 2013 to Jun 2014 Company Name － City , State Technical support for Outside Sales Representative's in Southeast. Engineering presentations & specifications for manual and automated valves to engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc. Business development for turbine OEM's: General Electric, Siemens, Alstom and Mitsubishi. Strategic Automation Manager Aug 2012 to Apr 2013 Company Name － City , State Responsible for automation shop design and setup. Wrote SOP (standard operating procedures) for automation quotations, manufacturing and testing. Engineering presentations & specifications for manual and automated valves to engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc. Business development for turbine OEM's: General Electric, Siemens, Alstom and Mitsubishi. Technical Sales Leader Aug 2001 to Aug 2012 Company Name － City , State Process Control Equipment Business development for strategic manufacturer alliances. Primary interface with Manufacturers for Gexpro Services. Responsible for the evaluation of manufacturer's capability and capacity for Gexpro Services. Member of the GE Energy Capacity Audit Team. Developed the organizational structure and staffing plan for Production Services. Developed marketing presentation for GE Energy and other GE Business. Technical and marketing training for the sales department. Secured CASE MSD Gas and Steam Valve Contract for GE Power Systems. 25MM Annually. Developed Gexpro Services MSD packaging procedures to meet/exceed GE Energy P23E-AL-0255. Developed LMS 100 VBV (variable bleed valve) and anti-icing valve systems. Sales projections for 2005 through 2010 are 50MM. CE Compliance Team-Supported GE Energy CE Compliance Team as supplier. Support Gexpro Services quality organization with technical write up and evaluation for our supplier base. Completed Global Sourcing Quality Engineer Training-GE Power Systems. Six Sigma Green Belt Certified. Business Development Manager Jun 2001 to Aug 2001 Company Name － City , State Business development for strategic manufacturer alliances. Business development for end users. Developed marketing presentation for end users (Chemical, Power, Pulp & Paper, etc). Technical and marketing training for the sales department for Masoneilan & Yokogawa equipment. Senior Manager Dec 1998 to Jun 2001 Company Name － City , State Application Engineering Manage Application Engineering Department that is responsible for product evaluation and sales implementation at customer site. Business development for strategic manufacturer alliances. Negotiated contract with EI DuPont that resulted in first year sales of 26MM that provided technical services to three plant locations. Responsible for the evaluation of manufacturer's capability and capacity. Developed the organizational structure and staffing plan for the Application Engineering Department. Technical and marketing training for the application engineering department, field engineering department, strategic sales department and IT department. IT development team that assisted with the build-out of the e2bSM (Engineering-2-Business) Platform. Sales Manager Sep 1995 to Dec 1998 Company Name － City , State Liaison between multiple valve manufacturers (Flowserve-Valtek & Kammer) and representative firm. Extensive involvement with control valve manufacturer to develop and trouble-shoot digital products and software. Manage Strategic Alliance Agreement between Flowserve and EI DuPont. Took sales from 26MM to 59MM. Managed five technical sales representatives, four inside sales people in South & North Carolina. Implemented training course for new sales representatives -- speeding profitability. Developed and implemented marketing plan for South & North Carolina territory. Technical Sales Representative Aug 1990 to Sep 1995 Company Name － City , State Primary responsibilities were large industrial plants and A&E Firms. Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day & Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc Developed anti-surge control valve specification for PET charge vessel that increased production by 40%. Develop Special Valve (SV) Codes for EI DuPont Dacron Intermediate Plants. Increased territorial sales for "Engineered Products Division" an average of 35% per year. Increased territorial profits for "Engineered Products Division" an average of 45% per year. Expanded sales to include mass-market accounts through the use of "Supply Chain" distribution. Company top sales and profits for four years. Technical Sales Representative May 1988 to Aug 1990 Company Name － City , State Primary responsibilities were large industrial plants and A&E Firms. Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day & Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc. Increased territorial sales and average of 45% per year. Completed course work at Cape Fear Community College in Instrumentation & Controls. Education Bachelor of Science , Economics Marketing 05.05.88 Clemson University － City , State Economics-Marketing. Concentration in Labor Economics, Finance, Mathematics, Business Management, and Marketing. Interests Phi Gamma Nu-Pledge Class President. Fellowship of Christian Athletes. Varsity Football-1983 to 1985. Additional Information Phi Gamma Nu-Pledge Class President. Fellowship of Christian Athletes. Varsity Football-1983 to 1985. Skills automation, Business development, Business development, Business Management, C, SC, Economics, Engineer, Finance, inside sales, marketing plan, marketing, market, Mathematics, organizational, Outside Sales, packaging, presentations, Quality, Sales, Siemens, Six Sigma, SOP, specification, staffing, Strategic, Supply Chain, technical sales, Technical support, trouble-shoot | BUSINESS-DEVELOPMENT |
733 | SALES ASSOCIATE Experience 04/2016 to Current Sales Associate Company Name － City , State Help customers with their pet problems and assist them in choosing the right products for their pets. 06/2014 to 08/2014 Office Secretary Company Name － City , State Organized a storage area
full of papers and transferred them into the computer for easier access. Helped
run errands for my co-workers and my boss. 02/2014 to 04/2014 Waitress Company Name － City , State Waited on customers and cleaned necessary thing as instructed. Assisted in the preparation of some dishes. Education and Training 2017 High School Diploma : Communication Arts, Graphic/Advertising Design Edward R. Murrow High School － City , State Took various media classes such as graphic design and multimedia design Am looking into majoring in advertising or graphic design Languages I am fluent in two languages; English, Russian. I know basic lines in French and can read some works in French. Skills Can use Photoshop and Illustrator. I can use a computer very well. | SALES |
734 | PROGRAMME FINANCE ASSOCIATE Professional Summary Seeking a position where I can demonstrate my skills and contribute to an organization that offers professional growth. Being productive and add value to the organisation through my knowledge and previous experiences Overview Certified project manager with two years experience in managing projects according to PRINCE2 methodology. Civil engineering background. Two years experience in events organization (workshops, conferences and awareness campaigns). Highly motivated in team and individual tasks, hard working and productive worker under pressure. Practical experience of dealing with governmental and official entities. Outstanding communication skills with fluency in three languages. Good knowledge of international and development practices. Management and administrative professional. People oriented with strong leadership abilities. Excellent negotiation skills. Skills Work History 06/2012 to Current Programme Finance Associate Company Name – City , State Ensured administration and implementation of programme/operations strategies, adapts processes and procedures focusing on achievement of the following results: Full compliance with UN/UNDP rules and regulations and other relevant policies on financial recording/reporting system and follow-up on audit recommendations; Implementation of effective internal controls, proper functioning of a client-oriented financial resources management system. Provision of inputs for implementation of cost-saving and reduction strategies in consultation with the office management. Preparation of cost sharing, trust fund agreements, follow up on contributions within the CO resource mobilization efforts. Ensures proper tracking of donor reporting and ensure with program/projects concerned that reporting is on time. 2. Provided effective support to management of the CO programme, administration of budgets and functioning of the optimal cost-recovery system focusing on achievement of the following results: Presentation of information for formulation of country programme work plans, budgets, proposals on implementation arrangements and execution modalities. Entry of data of new grants into Atlas in the form of Annual Work Plans (AWPs), monitoring of their status. Provision of guidance to the executing agencies on routine implementation of projects, tracking use of financial resources. Accuracy verification of Combined Delivery Reports. Provision of information for the audit of NIM/DIM projects, tracks implementation of audit recommendations. Support the preparation of the Integrated Work Plan for the country office, under the supervision of the Deputy Country Director. Ensuring that the project tree is properly set up in Atlas, with projects linked to the correct outcomes Tracking of overall office indicators and delivery figures. Tracking and detailed reporting on mobilized resources. Ensure that GMS rates are properly charged to development projects. Provides in puts in the preparation of cost-recovery bills in Atlas for the services provided by, elaboration and implementation of the income tracking system and follow up on cost recovery. 3. Provided accounting and administrative support to the Programme Finance Unit focusing on achievement of the following results: Timely corrective actions on erroneous data in Atlas. Processing of GLJE's if required. Presentation of thoroughly researched information for planning of financial resources of The CO, reports containing analysis of the financial situation. 4. Ensured facilitation of knowledge building and knowledge sharing in the CO focusing on achievement of the following results: Systematic gaining and sharing of knowledge and experience related to programme management. Organization of training for the office staff on programme/operations related issues, including program/project related Atlas training. Synthesis of lessons learned and best practices in programme finance. Sound contributions to knowledge networks and communities of practice. 10/2008 to 05/2012 Programme Assistant Company Name Tasks and responsibilities 10/2007 to 03/2008 Teacher Company Name Teaching Italian Language as a foreign language. 01/1999 to 01/2002 Office manager and secretary Tasks and responsibilities:. Office management, organization and documentation. Overseeing financial duties, including payrolls, budgets and spending. Education 12 2008 BSc. Civil Engineering, Al-Fateh University, Tripoli - Libya (1997 - 2001) & University of Tripoli, Tripoli - Libya (2005 - 2006) Projects In Controlled Environments (PRINCE2) Foundation, UNDP training, Tripoli - December 2009 Enterprise Risk Management, UNDP training, Tripoli - January 2009 HIV & AID, UNDP training, Tripoli - January 2009 Ethics Train, UNDP training, Tripoli - December 2008 The Gender Journey: Thinking Outside the Box, UNDP training, Tripoli - January 2009 UN Programme On The Prevention Of Harassment, Sexual Harassment and Abuse Of Authority, UNDP training, Tripoli - January 2009 Basic and advanced security in the field, UNDP training, Tripoli : Skills accounting, administrative support, Arabic, Basic, BSc, budgeting, budgets, budget, consultation, client, Delivery, documentation, English, Finance, Financial, grants, interpretation, Italian, Languages, Director,MS Office, office, outlook, Enterprise, networks, Office management, policies, PRINCE2, processes, progress, project management, proposals, quality control, recording, recruitment, reporting, research, Risk Management, Sound, supervision, Teaching, translating, translation Additional Information Date of Birth: 5 November 1978
Marital status: Married
Nationality: Libyan | FINANCE |
735 | ACCOUNTANT III Summary Energetic mother of 4 with 10+ years experience in high-level support roles. I am organized, professional and detail-oriented as well as a dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals in a timely manner. Effective, analytical approach to identifying and solving complex problems. Self-motivated with a strong work ethic with extensive bookkeeping, accounting and clerical knowledge. Experienced in A/P processes, managing vendor relations and great problem resolution capabilities. Highlights Strong organizational skills Sharp problem solver Courteous demeanor Energetic work attitude Meticulous attention to detail Results-oriented Self-directed Time management Education Computer Science Mountain State University － City , State , USA GED Ravenswood Annex － City , State , USA Business Education : Business Garnet Career Center － City , State , USA Microsoft Office Specialist - Word Microsoft Office Specialist - Excel Perfect Attendance A Honor Roll B Honor Roll General Studies Ravenswood High School － City , State , USA Accomplishments Customer Service Assisted & directed all associate staff at WV Department of Education concerning Vendor Registration to ensure that all information needed was completed properly and in accordance with state laws. Customer Service & Accountability Helped create an on-line reservation system for theWV Department of Education fleet (state owned cars) to ensure information such as user, mileage, maintenance and other pertinent information was compiled into a database for other state agencies to use for accountability purposes. Previous to this, the process was face-to-face, phone or email requests. Research Investigated any necessary information for proper billing concerning large bills after meetings occurred. It would entail using several sources such as meeting registration check -in, lodging bill and personal knowledge of meeting specifics to ensure that we were paying a true & correct bill. Multitasking Demonstrated proficiencies in face-to-face, telephone, e-mail, fax and front-desk reception within a high-volume environment. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, emailing, copying and scanning documents for inter-departmental use. 1. Successfully planned and executed meetings, lunches and special events for groups of 10-1500 attendees. 2. Promoted to Accountant III after showing my hard-work, determination and ability. Certifications Microsoft Office Specialist - Word Microsoft Office Specialist - Excel Certificate of Accomplishment Typing Institute of America Skills Microsoft Office - Advanced knowledge and skill Typing speed of 62+ wpm with 97% accuracy Professional Experience 11/2009 to 10/2010 Accountant III Company Name － City , State http://wvde.state.wv.us/internaloperations/ Division of Student Services Internal Operations 1900 Kanawha Boulevard, East Building 6, Room 204 Charleston, WV 25305-0330 (304)558.2686P (304)558.2790F Phil Uy, Assistant Director Fiscal Office Extension 53411 Verified that information in the FIMS computer system was up-to-date and accurate. Organized billing and invoice data and prepared accounts receivable. Paid invoices once making sure the information was correct and complete. Identified and resolved system and account issues. Checked online car reservation system and made sure educator received the state car binder. 11/2009 to 10/2010 Secretary II Company Name － City , State http://wvde.state.wv.us/child-nutrition/ Division of Student Support Services Child Nutrition 1900 Kanawha Boulevard, East Building 6, Room 248 Charleston, WV 25305-0330 (304)558.2708P (304)558.1149F Richard Goff, Executive Director I worked in the Office of Child Nutrition and was assigned to work for 4 coordinators: Gloria Cunningham, Gus Nelson, Lynn Nehoda, Bekki Leigh as well as assisting others in the office, as needed. Made travel arrangements.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and conferences. Responded to telephone and in-person requests for information. 02/2005 to 11/2007 Secretary II Company Name － City , State http://wvde.state.wv.us/osp/ Division of Teaching and Learning Special Programs Reading First 1900 K anawha Boulevard, East Building 6, Room 304 Charleston, WV 25305-0330 (304)558.2696P (304)558.3741F Jacqueline Veres, Secretary III-A I worked for the Reading First program, assisting 3 coordinators on a daily basis to ensure that they had the necessary tools to teach educators, complete school assessments, regular routine office tasks to fulfill the federal RF grant requirements and anything in between. Daily office needs such as answering the phones, routing calls, taking messages, corresponding via emails, filing out travel reimbursement forms, Planned and executed meeting for the Reading First Program. This entailed: Mail out letter inviting educators thruought the state of WV. Make a database to keep up with individual attendees for room reservation purposes and name tags. Assist in making the packets/binder/folders with information for the attendees. Set up a block of room at various local hotels for participants which required me to make a contract with the hotels. Search for a meeting location that was able to meet all needs of the meeting such as enough room for the amount of attendees, the right equipment for the type of meeting it was, the amount of rooms needed for the attendees, ect. A contract would then be made and i would work with the hotel to ensure that every thing necessary for the meeting was taken care of; from room setup such as sound/audio needs, to the number of tables/chairs, to the type of food that was to be served. | ACCOUNTANT |
736 | ROOM CHEF Summary Motivated, personable professional with broad range of food and beverage experience, as well as experience with some of the world's leading hotel management companies in customer service and guest relations. Very quick learner and great when performing alone or with a team. Flexible and versatile, very organized, and eager to anticipate challenges at a higher level. Highlights Sous vide technique Contemporary sauce work Food handlers card Focused and disciplined High volume production capability Well-tuned palette Focus on portion and cost control Inventory management familiarity Scheduling proficiencyStandard operating procedures Problem resolution Deadline-oriented Microsoft Office Spreadsheet development Employee training and development Safety-oriented Superior communication skills Team player Conflict resolution Skilled multi-tasker Excellent judgment Adaptable Organized Fast learner Staff training and development Data management POS systems Scheduling Accomplishments Nominated/Awarded Group Leader at The Culinary Institute of America Experience Room Chef May 2014 to September 2015 Company Name － City , State Responsible for the daily operations of kitchens for both casual dining restaurant and fine dining steakhouse, as well as management of the steakhouse front of house operations. Experience includes scheduling, payroll, and overall management of 20+ employees, training and development, creating seasonal menus, inventories, purchasing and receiving and assisting in the organization and delegation for large functions and special events. Through costing and menu changes, reduced food cost percentage in both restaurants by 10%. Slashed the time required to conduct monthly inventories for all food and beverage outlets by completely redesigning the structure and organization of inventory sheets and data input sheets. Line Cook July 2012 to May 2014 Company Name － City , State Responsible for both pantry/garde manger and sauté stations, assisted in daily prep and production of all menu items, as well as preparation and execution of high-volume functions. Worked with a small, tight-knit team and a constantly changing menu (rotated monthly), which allowed for more freedom of creativity and involvement in menu development. Multiple ideas for popular nightly specials were added to the permanent monthly menus. Room Dining Server July 2011 to July 2012 Company Name － City , State Delivered meals to guest rooms, providing full tableside service to guests for all meal periods. Set tables per order, assisted in plating and presentation; assisted guests with all requests pertaining to food and beverage as well as other hotel departments and amenities. Assisted pastry kitchen and garde manger stations in preparing items for amenities. Performed departmental tasks such as conducting monthly inventories, daily requisitions, and participation in a regimented daily cleaning and organization schedule. Utilizing pairing knowledge gained from studies for the Court of Master Sommeliers when speaking with guests, increased overall sales of wine for In Room Dining by 20%. Patisserie Attendant / In Room Dining Order Taker January 2010 to July 2011 Company Name － City , State Patisserie - Responsible for all daily business operations including arranging and serving freshly-made desserts and pastries, coffee and espresso beverages, having very broad knowledge of the ingredients and execution of all products, storing and holding perishables in accordance with health code, including FIFO and temperature logging, sanitation and cleanliness standards, and recording inventory, purchasing and receiving orders. In Room Dining - Answered guest and in-house calls pertaining to in room dining orders, as well as expedited orders, working closely with the kitchen, setting tables, arranging and expediting the delivery of daily hotel welcome amenities as well as many in-house conferences and functions. In Room Dining - Streamlined processes regarding amenities, communications to those on future shifts, and redevelopment of printed restaurant menus for both MoZen and Pierre Gagnaire's Twist. Cafe Barista November 2008 to November 2009 Company Name － City , State Created specialty coffee and espresso drinks, as well as a variety of hot and cold sandwiches, desserts and pastries. Experience and daily tasks included keeping daily inventories, practicing standard food safety procedures, and maintaining a safe, clean and sanitary work environment. Commis / Extern September 2007 to January 2008 Company Name － City , State Assisted in daily prep and production of all menu items. Participated in preparation and execution of high-volume functions. Trailed and trained in all kitchen areas, such as the hot line, raw bar, garde manger, purchasing and receiving. Professional Achievements Court of Master Sommeliers - Introductory Sommelier Certificate 2013 Acadiana Culinary Classic - assisted Chef Jeremy Conner of Village Café, winning one gold medal and three bronze medals in multiple dish categories 2014 Soiree Royale Culinary Competition - 2nd place winner in meat category. Education Associate of Science : Culinary Arts , 2008 The Culinary Institute of America － City , State , US Coursework in Hospitality and Tourism ManagementHotel and Restaurant Administration coursework Voted Group Leader of graduating class. Personal Information Additional Information Skills Business operations Costing Creativity Special events Food safety Inventory Payroll Purchasing/receiving Scheduling | CHEF |
737 | SENIOR MANAGER OF CUSTOMER SUPPORT Summary Charismatic business professional successful at managing business ventures and profit positions. Effectively guides new products and services from concept to market acceptance. E xperienced in sales management, marketing, technical presentation creation and service training. Devoted to building strategic partnerships through persuasion, negotiation and personal presence. Highlights Driven to succeed Organization assessment Leadership/Management Skills Dependable Time Management Flexible Friendly Personable Persuasive Enthusiastic team player New program and promotion implementation Marketing savvy Meticulous attention to detail Focused on customer satisfaction Excellent written and verbal communicator Trade shows Presentations Accomplishments Spearheaded all company-wide prospecting, marketing and closing endeavors. Brought on NASA and Southwest Airlines as clients. Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Consistently generated additional revenue through skilled sales techniques. Experience 02/2016 to Current Senior Manager of Customer Support Company Name － City , State Perform all Manager of Customer Support duties in addition to the following:. Meet with major airlines domestically and internationally to secure future business contracts. Reserve travel including airline and hotel accommodations for my department. Utilize company leads to expand current customer base and follow up on all leads promptly via phone, email
and customer visits. 06/2013 to 01/2016 Manager of Customer Support Company Name － City , State Develop maximum sales potential out of major airline customers with excellent customer service techniques
and knowledge of products and services, as well as competition's strengths and weaknesses. Build and maintain quality relations with customers to increase the volume of sales on a consistent basis
through ongoing determination of customer needs. Evaluate and calculate prices, discounts and proposals to meet specific customer requirements in an efficient
manner. Train customer support representatives when required. Possess strong management characteristics - take charge of situations, set examples and deliver results. Coordinate events including golf outings, trade shows, baseball games and hosted customer dinners. Order promotional items for trade shows and selected holiday gifts. 03/2012 to 06/2013 Customer Support Representative Company Name － City , State Processed customer quotes and verified accurate customer and product information. Managed submitted requests for quotes and initiated the quoting process to cultivate new business. Manage and expedite customer orders to ensure customer satisfaction. Utilize Microsoft Office as applicable to customer's needs creating databases and spreadsheets that
improved
inventory management and customer reporting accuracy. Coordinated "pre-sale" development with sales personnel to include pricing, availability configuration and
profitability. Research current market demands and competition. Assist the Director of Powerplant Operations with assigned tasks. 07/2011 to 03/2012 Administrative Assistant Company Name － City , State Demonstrated capacity to provide support for executive -level staff; managed all essential tasks, coordinated
travel and marketing-support activities. Demonstrate excellent oral and written communication skills. Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests
for information. Organized file systems and maintained electronic and paper files. 10/2003 to 03/2011 Lead Flight Attendant Company Name － City , State Managed a crew of five flight attendants; performing all necessary flight attendant duties pertaining to in- flight
safety and customer service; Verify that first aid kits and other emergency equipment, including fire
extinguishers and oxygen bottles, are in working order within FAA limits. Inspect and clean cabins, checking
for any problems and making sure that cabins are in order. Ensured passenger safety and customer satisfaction according to FAA and company policies; Answered
passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or
schedules. Assist passengers while entering or disembarking the aircraft. Assist passengers in placing carry-
on
luggage in overhead, garment, or under-seat storage. Trained and mentored new flight attendants; Participating in training programs organized by company and
provide update on all techniques relevant to safety. Maintained high level of personal decorum and professional conduct while in uniform. Operate audio and
video systems. Willing to relocate: Anywhere Skills audio, excellent oral, contracts, customer satisfaction, excellent customer service, customer service, Customer Support, databases, Dependable, email, first aid, Inspect, inventory management, Leadership, Director, Management Skills, marketing, market, Microsoft Office, personnel, policies, pricing, proposals, quality, receptionist, reporting, Research, safety, sales, spreadsheets, telephone, phone, Time Management, trade shows, training programs, video, written communication skills Additional Information Willing to relocate: Anywhere
Authorized to work in the US for any employer LINKS
https://www.linkedin.com/in/jesi-crane-53995933 | AVIATION |
738 | OWNER Executive Profile Objective: Driven, analytical, creative leader with 25+ years experience in business, customer service, higher education, utilities, insurance, the arts and public education. Motivated IT leader in project management, client training, and comprehensive development of innovative client solutions, and enabling creative changes across an organization. Provide customer service leadership to propel business into the public arena and meet !the business objectives. Achieve business objectives through passion, commitment and experience in: Customer Service - Project Management - Team Leadership Technology Development - New Business Development International Business System Integration Technology Deployment - Process Improvement - E - commerce !Quality Assurance -System Installation Change Management Consulting - Provide technology support for companies, !schools, and individuals - Database development - Web page authoring and support - Digital Media support Network planning, configurations, and installation - Deployment - System Integration - Consulting !Process Improvement - New Educational Technology Development Professional Experience 01/1998 to Current Owner Company Name － City , State Highly skilled technology leader with proven success in providing innovative and creative application solutions, tools, and processes !across organizations. Effective leader in applying custom business and technology solutions to maximize organizational !performance. Create competitive advantages by utilizing cutting edge technologies, technical and business acumen, innovating solutions !and influencing positive change across an enterprise. Provides marketing leadership to propel business into the public arena. Achieve !corporate objectives through passion, commitment and expertise in: Customer Service - !New Business Development Project Management System Integration Technology Deployment Process. 08/2001 to 08/2009 Coordinator Technology Support-School of Fine Arts Company Name － City , State Oversee the technology support for the division focused on analyzing the current environment of the faculty and staff. Enable users to !manage their support and teaching duties by relying on the available technology. Provide project management in the development of Filemaker Solutions within the division as well as coordinated solutions between other university users. Create training modules, which !allow the faculty and staff to attend sessions over their lunch breaks and allow them to learn new/current technology skills. Show !opportunities in the use of cutting edge technologies, innovative solutions, and influencing positive change across the teaching and !learning communities using superior customer service ! Working to increase the implementation of Filemaker solutions in the classroom curriculum * Increasing the technology use among Fine Arts administration, faculty and staff * Developing websites for student signups for public music performances * Created and implemented important database products to increase the productivity of the administrative staff * Worked with IT Services and the School of Education on an NCATE project, which impacts the licensure of !teachers in all areas of study. Provided technology support, which includes desktop installation of hardware and software for the administration, faculty, and staff of the School of Fine Arts, in addition to technology solutions and training * Accountable for database solutions for the administrative staffs of the individual departments within Fine Arts, includes tracking the admissions process for students coming to Miami University and are interested in becoming involved in !the Arts programs * Developed an art portfolio review solution with web capabilities, which enables the art students to submit their artwork !for review by the faculty thereby allowing some them to be admitted to one of the art programs. 01/1997 to 01/2001 Coordinator Company Name － City , State Improvement E - Commerce Quality Assurance System Installation Team Leadership Change Management Consulting Provide technology support for companies, schools, and individuals Database programming Webpage authoring and support Network planning, configurations, and installation Digital Media support Marketing Expertise IT Services Technology Support Oversaw the desktop support for the administration and staff in IT Services, which included developing database solutions troubleshooting technology issues, and the installation of hardware and software. Managed the introduction of newly adopted !technologies, the training and support, and training for these new implementations. Developed and implemented the Print Center Invoicing and Billing System (Filemaker Solution), which interfaced with the !Media Services Billing Process (Filemaker Solution) - Supported classroom technologies and media services for faculty in their classroom teaching. Provided the primary staff support for the public student technologies centers. Coordinated the implementation of a joint technologies center with IT Services, Fine Arts and Education - Provided technology support for the Learning Technologies Centers and managed the technical staff. 01/1992 to 01/1997 Technology Manager Company Name － City , State Managed IT Services in the student technology learning centers - open to all students. Services included access to the Internet, MVS, VS, and !Novell Network. Students were able to interact with the faculty by use of email, software packages and the Internet. The labs employed !90 student workers each semester, which included 8 student technicians, who kept the labs working 19 hours a day during each !semester and 24 hours a day during the two weeks before the end of the semester. There were basic classes taught by the student staff to !students who needed sprint courses in the software and hardware required for their courses. Expanded the technologies services to students in 4 public sites Developed 'Quik' Time Training' program for students using the centers expanded the student support/managed the technical needs of the students in the centers- taught students good customer service Relevant Leadership Positions Director: Miami University Filemaker User's Group - !Principal Viola - Sorg Opera Company - Business Manager, Violist Montage String Quartet National Sales Manager, Winton Associates (Wholesale Precious Stone Importers), Local Business Manager International Musicians Union Local, Ass't Business Manager & Principal, Viola, Rome Festival Orchestra, Italy. Education M.M PHD Educational Leadership Miami University Miami University － City , State GPA: GPA: 3.89 GPA: 3.89 Associate : Computer Science Southwestern College of Business Associate Accounting Southwestern College of Business － City , State GPA: GPA: 4.00 Computer Science GPA: 4.00 Bachelor of Music Washburn University － City , State GPA: GPA: 3.25 GPA: 3.25 Interests Presentation for Ohio Learning Network Conference Topic: 'The Arts and STEM Legislation: The Impact on Teaching and Learning'
Presentation for Miami University Center for Learning and Teaching Conference :Topic: 'MU Student e-Portfolios Participated in
Filemaker Developers Conferences Skills administrative, Arts, art, basic, Billing, Billing System, Change Management, competitive, hardware, Consulting, Customer
Service, customer service, database, Database programming, E - Commerce, edge, email, Filemaker, MVS, Invoicing, Leadership, Team Leadership, Director, marketing, access, enterprise, Network, New Business Development, Novell Network, organizational, processes, Project Management, project
management, Quality Assurance, Sales Manager, System Integration, teaching, desktop support, troubleshooting, websites Additional Information Conference Participation/Presentation Activities
Presentation for Ohio Learning Network Conference Topic: 'The Arts and STEM Legislation: The Impact on Teaching and Learning'
Presentation for Miami University Center for Learning and Teaching Conference :Topic: 'MU Student e-Portfolios Participated in
Filemaker Developers Conferences | ARTS |
739 | FINANCE MANAGER Summary To obtain challenging assignments in Finance/ Banking/ Accounts with an organization of repute. Accomplishments Banking: Rich experience in in the areas of Banking Operations, Cash Management, Treasury Management, Credit Administration, Trade Finance, Forex operations, Risk Management, ALM, KYC, Client Servicing and Team Management. Finance: Funds Management, Budgeting and Forecasting, Cash flow , Internal controls, Audit, MIS reports, Finalization of Accounts, Credit facilities, Letter of credits and Financial Analysis Accounts: Account Receivables, Accounts payable, Maintenance of proper books of accounts in Tally/ERP platforms, Finalization of Accounts Community Management: Community Management, Maintenance of Asset register, Escrow accounts, Trust Accounts, Facility Management, Legal Compliance and Purchases Management. Administration: Proficient in day to day Office administrtion, HR functions and Owners Association administrative functions. Experience Finance Manager March 2012 to May 2013 Company Name － City Provided strategic and tactical leadership in Finance/Accounting and Auditing of communities under the management of the company. Analyzing and interpreting financial results and forecasts (variance analysis, P&L impact) Providing key business and financial guidance to the organization (budgeting and forecasting) Responsible for the Finance management of the company by providing necessary frame work for the funds management, Accounts management and internal administration of the company. Interact with financial institutions, Government departments, and service providers. Preparation of various MIS statements, HR management and guidelines for internal audits of the company. Active role in the Community management by providing necessary financial inputs for day-to-day administration of Owners Associations. Monitoring of Revenue, Purchases and other expenditures. Maintenance of Escrow accounts, Trust accounts, Budget management and conducting of monthly Board meet and AGA. Finance Manager May 2008 to December 2011 Company Name － City Brought in to lead Finance/Accounts management of the company. Represent the company and negotiate with Banks/financial institutions for credit facilities/ Bank Guarantees, Letter of credits etc. Analyzing Cash flow, Budgeting and Forecasting of funds position, MIS reporting, Annual audit, monitoring of receivables and Payables. Monthly reconciliation of Accounts. Implementation and migration of financial data to new accounting software INFOS ERP. Day-to-day administration of the company including compliance of labor ministry guidelines. HR, Pay roll and staff welfare administration. Implementation of WPS (Wage protection system) as per the guidelines of UAE Government. Monitoring of purchase (internal as well as projects) and finalization of credit terms. Manager December 1993 to May 2008 Company Name － City , State Worked as the Dealer and Funds Manager of the Bank for 6 years; managed a portfolio of INR 18 billion Evaluate various investment avenues for managing the bank's investment portfolio, especially in fixed income securities, equity shares, mutual funds and bonds. Funds Management and Liquidity management of the bank. Risk Management of the investment portfolio of the Bank Managing the CRR (cash Reserve Ratio) and SLR (Statutory Liquidity Ratio) of the bank. Credit Management Accountable for appraisal of retail and corporate advances, both working capital and term loans Managing the review and renewals of all credit related files at Head Office and branch level. Monitoring of different types of personal loans, Mortgages (housing loans), Vehicle loan and Educational loans. General Banking operations: Administration of the branch, effective cash management, funds transfers. Monitoring of assets and liabilities of the bank at branch level. Adhering to KYC and AML norms stipulated by the central bank. Maintain good Customer Relationships. Retail Marketing of bank's and 3rd party insurance products to enhance profitability of the bank Create awareness among the customers regarding various financial derivatives and trading options Trade Finance/Foreign Exchange transactions Handling of trade finance transactions, such as Purchase, negotiation & collection of export bills based on UCPDC Import bills collection, issue of letter of credits Purchase and issue of travelers' cheques, foreign currency, Funds transfers, TTs etc. ECGC & RBI compliance. Education M.B.M : Bank Management Alagappa University － City , State Bank Management B.Sc University of Kerala Proficiency in computer application software MS word, Excel, Power point and outlook express Training / Certifications Risk Management (Conducted by Reserve Bank's Bankers' training College, Mumbai) Derivatives in Treasury Management (Conducted by National Institute of Bank Mngmnt, Pune) Certification in Owners Association Management by DREI, UAE Personal Information US (Michigan state)
Visa status : Green card holder Skills Accounting, accounting software, Auditing, Banking, bonds, Budget management, Budgeting, Cash flow, cash management, Credit, Derivatives, equity, ERP, Finance, financial, fixed income, Forecasting, Foreign Exchange, frame, Funds, Government, HR, insurance, leadership, Managing, Marketing, Excel, Office, outlook express, Power point, MS word, migration, MIS, negotiation, Payables, reporting, Retail, Risk Management, securities, strategic, Treasury Additional Information Driving License: US (Michigan state)
Visa status : Green card holder | FINANCE |
740 | FLORAL DESIGNER Summary Floral Designer with more than six years experience in artistically arranging real flowers, leaves, and other decorations; making bouquets, wreaths, wedding decorations, and other kinds of floral designs. Experience Floral Designer 08/2017 Company Name City , State Floral Designer Freelancer 06/2017 Company Name City , State Floral Designer Freelancer 11/2016 Company Name City , State Created exciting wedding arrangements, bridal bouquets and centerpieces. Floral designer 08/2015 to 06/2016 Company Name City , State Decorated luxurious rooms for VIP guests (such as Presidents, Princess of Thailand, Arab Sheikhs). Ordered and purchased flowers from growers and wholesalers. Designed lobby flower arrangements. Decorated private hotel rooms and private dinners. Designed, arranged, and wrapped varieties of spiral bouquets for guests. Floral Designer 09/2013 to 07/2015 Company Name City , State Created exciting wedding and anniversary arrangements, bridal bouqets and centerpieces. Floral Designer 08/2011 to 06/2013 Company Name City , State Designed holiday, wedding, and graduation event displays using fresh flower arrangements. Decorated hotel halls and private rooms. Stocked, cut, and watered plants and flowers. Itemized and totaled purchases for individual and corporate customers. Ordered and purchased flowers from growers and wholesalers. Ensured health and cleanliness of flowers and foliage before storage. Answered telephones, took orders, wrapped arrangements. Advised customers on how to look after the flowers or plants they buy. Highlights
Understanding art, style, and use of color Makeing up bouquets and arrangements based on own ideas, design books and customers' requirements Wrapping arrangements and gifts Creating exciting pieces within a budget or with limited resources Experienced
in a wide variety of live flowers Organized to keep on top of multiple orders and complicated projects Education 2003 Republican Art College City , Uzbekistan Skills Painting, swimming, cooking, photographing, playing piano | DESIGNER |
741 | ENGINEERING MANAGER Core Qualifications Executive Decision Maker Process Design & Improvement New Product Development Strategic Planning & Development Lean & Six Sigma Practitioner Product Design Budgetary and Policy Development Automation Design Quality Control Project Management & Execution Economic Analysis Ergonomic and Safety Conscious Professional Experience Engineering Manager 10/2012 to 03/2014 Company Name City , State Boyden, IA October 2012 - March 2014 Manufacturer of agricultural grain handling and sprayer products; and recreational vehicle, trailer, and towing equipment. Engineering Manager Managing design engineering resources responsible for new product development and product improvement efforts, as well as build operations engineering department for process development and improvement implementation. Led implementation of project management principles for effective new product development project execution. Led department reorganization, creating cohesive environment among design and manufacturing resources. Led Future State factory initiative to better align production resources. Project Manager 05/2011 to 08/2012 Company Name City , State Oshkosh, WI May 2011 - August 2012 Military vehicle manufacturer, which includes HEMTT, MATV, LVSR, MTVR, HET, FMTV, and commercial snow product. Project Manager Plan, develop, and execute programs and projects in accordance with strategic objectives and business requirements. Drive for continuous improvement in order to become more profitable through effective resource allocation. Managed the planning and execution of building expansion and automated wash system implementation ($1.5m). Managed the transition and installation of assembly process for HEMTT military vehicles ($2.5m). Led cross-functional team to design, develop, and implement an electronic production control solution ($1m). Worked with Operations team to "stand-up" new military vehicle inspection facility and process. ($2m) Senior Manufacturing Engineer 01/2010 to 01/2011 Company Name City , State Jackson, MN 2010 - 2011 Ag equipment manufacturer, which includes Challenger, RoGator, TerraGator, Massey Ferguson, and Wilmar products. Senior Manufacturing Engineer Improve productivity and on-time delivery by means of improving resource capability, the utilization of Lean and Six Sigma productivity tools, and the development of production methodologies to be integrated into product design. Led team to improve material review process to effectively address product non-conformance and to reduce WIP. Led cross-functional team to continue development of tab & slot production methodology. Worked with team to standardize tooling and improve manufacturing capabilities for more efficient operations. Senior Manufacturing Engineer 01/2008 to 01/2010 Company Name City , State Spencer, IA 2008 - 2010 Company is a diversified industrial manufacturer, which includes the production of hydraulic pumps and motors. Senior Manufacturing Engineer Led process improvement efforts for major core commodities within a hydraulics manufacturing facility. Participated in new product development initiatives to ensure design for manufacturability, cost containment, and effective resource allocation. Designed and led implementation of machining resource reorganization for increased product velocity and better through-put for key core commodity, which led to a 40% reduction in WIP and a 50% reduction in scrap. Coordinated efforts between manufacturing and design resources for improved resource capability. TODD KORBITZ korbitzt@hotmail.com 920) 716-6086 Manufacturing Engineer 01/2004 to 01/2008 Company Name City , State Emmetsburg, IA 2004 - 2008 Company is a manufacturer of aerial scissor lifts used to elevate personnel to heights of 30+ feet. Manufacturing Engineer Led process improvement and quality control efforts through the implementation of new tooling and automated equipment which increased daily production output from 32 units per day in 2004 to 70 units per day in 2008, and substantially decreased labor requirements. Designed and managed implementation of robotic welding work-cells, which improved quality with a 70% reduction in rework and improved human resource effectiveness to meet business needs. Improved tooling and fixturing that led to a 90% reduction in rework efforts due to uneven scissor stacks that "lean" when elevated at maximum height. Education Master of Business Administration : Project & Program Management KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY City , State , US Master of Business Administration May 2010 Concentration: Project & Program Management GPA: 3.6 KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY Naperville, IL Bachelor of Science : Political Science, Economics MINNESOTA STATE UNIVERSITY City , State , US Bachelor of Science Degree in Political Science May 2004 Emphasis: Political Philosophy / Minor: Economics GPA: 3.5 MINNESOTA STATE UNIVERSITY Mankato, MN Earned placement on the Dean's List | Served as Student Advisor to the Dean of Social and Behavioral Sciences. Manufacturing Engineering Technology NORTHWEST IOWA COMMUNITY COLLEGE City , State , US Manufacturing Engineering Technology July 1997 NORTHWEST IOWA COMMUNITY COLLEGE Sheldon, IA 1st Place- Iowa & 4th Place-National Automated Manufacturing Competition| Student Government Senator Affiliations Coached (2) FIRST Lego League Robotics Teams, and (1) FIRST Tech Challenge Robotics Team Accomplishments Awarded Four Army Achievement Medals Earned placement on the Dean's List | Served as Student Advisor to the Dean of Social and Behavioral Sciences Military Experience Specialist 01/1989 to 01/2007 Company Name Spencer Community School District, Spencer, IA 2008 - 2011 Board of Trustees / Board President Developed community relationships for more effective resource allocation and district sustainability. Conduct policy/budget development, leadership evaluation, resource analysis, and project prioritization. Led union contract negotiations and improved district financial solvency while not increasing taxes. Led the planning and passage of new Middle school building addition. Led transition of old Middle School building to Community apartments and Senior Center. Spencer Public Library, Spencer, IA 2007 - 2010 Board of Trustees / Board Vice President Set direction for library by advocating, planning, evaluating, and monitoring resources & services. Spencer for STEM, Spencer, IA 2007 - 2011 Co-Founder, Coach, and Mentor Coached (2) FIRST Lego League Robotics Teams, and (1) FIRST Tech Challenge Robotics Team. United States Army / Army National Guard, Retired 1989 - 2007 Fire Direction & Automated Tactical Data Systems Specialist Awarded Four Army Achievement Medals. Member of Task Force 21, tested and made recommendations for 21st century tactical and targeting equipment. Skills Engineer, Manufacturing Engineer, Process Improvement, Tooling, Welding, Automated Equipment, Quality Control, Robotic, Robotic Welding, Operations, New Product Development, Product Development, Transmissions, Commodities, Hydraulic Pumps, Hydraulics, Machining, Pumps, Project Management, Design Engineering, Engineering Department, Process Development, Assembly, Assembly Process, Business Requirements, Continuous Improvement, Electronic Production, Inspection, Production Control, Project Manager, Massey Ferguson, Product Design, Six Sigma, Six-sigma, Automation Design, Budget, Contract Negotiations, Ergonomic, Ergonomics, Fanuc, Mentor, Policy Development, Process Design, Robotics, Strategic Planning, Program Management, Industrial/manufacturing, Manufacturing Engineering | ENGINEERING |
742 | CONSULTANT Career Focus To obtain a position in the area of SAP Consulting, utilizing my skills, academic background and past work experience, thus encouraging career advancement with growth of the organization. SYNOPSIS SYNOPSIS 7 years of professional experience with 5 yrs of experience as an SAP Consultant and 2 yrs in Banking and Financial Analysis Working with Infosys Limited, Sunnyvale, CA, USA as a SAP Consultant - SAP FI/CO since Oct 2010 Have been involved in 5 project implementations across various areas in the SAP FI/CO module Prior work experience includes 2 years domain experience in Banking and Financial analysis at Yes Bank Ltd. India, Goldman Sachs, India and Ocwen Financials, India Working in California, USA (since Oct 2012) on a H1B Work Permit Experience Consultant 10/2010 to Current Company Name City , State 5 Yrs) Client: Is a leading American multinational corporation headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, mobile devices, computer software, online services and personal computers. Roles and Responsibilities: Working as a Functional Consultant in the SAP FI/CO Module for the client. Involved in 5 Project Implementations in the FI/CO Module and presently working as the Module Lead of a 40 member Global FI/CO Support and Maintenance Team. The typical role as the Functional Consultant in each project broadly involved Requirement Gathering, Preparation of the Design Document, carrying out the configurations and coordination with the ABAP resources, Integration Testing, End User Training and Documentation, Cut Over, Go-live and Post Implementation Support and Production Support Handover. Project Overview: Payment Consolidation System, a vendor payment automation system which involves multiple customized tools leveraging existing SAP Functionality to enable to automation of a unique and complex business process involving payments to multiple vendors in addition to transmitting key information to frontend systems. SAP FI-CA (RMCA): Implementation of the FI-CA (RMCA) module implemented by the client for a specific business line involving mass business transactions. Have been involved in configuration of the system along with integration with the Core SAP Module and other downstream reporting systems (SAP BW / EDW) Revenue Recognition, a process involving customization of existing SAP Functionality to enable calculation and recognition of deferred revenue through creation of relevant Subscription or Service Oriented Contracts, enabling distinct calculations for each of the elaborate mix of product offerings. Journal Voucher Workflow, a web based utility which enables manual postings of various Accounting Postings Types, enabled with all SAP validations and customized features in addition to scenario based multi level approvals Balance Sheet Reconciliation, a web based utility which helps business users perform period reconciliation of balance sheet accounts to meet internal and statutory requirements after fiscal close. Production Support and Maintenance, supporting and maintaining the complete SAP FI/CO Landscape. The scope of work involves but is not limited to key functionalities implemented such as General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger, Revenue Recognition, Taxes on Sales / Purchases, Vertex, Treasury, EBS, Collections and Dispute Management, FI-CA (RM-CA), Invoice Cockpit, Lockbox, in addition to various customized utilities and applications. Module lead of a 40 member Global FI/CO Support and Maintenance Team Co-ordinating with client for providing acceptable solutions to problems, queries raised by client within predefined stringent time limit and providing solution to users. Corrections and Enhancements made to the configuration settings for different company codes as per the business requirements Involved in Month End , Quarter End and Year End Close acivities which involve monitoring of system and resolving any close critical issues. Involved in SAP Support Packs and Enhancement Packs implementations Customizing and configuration of various areas of IMG activities including: General Ledger master records, Account receivable/ Accounts Payable, Withholding Tax, House banks, Taxes on sales and purchases, Asset Accounting, Basic setting of Controlling, Cost Center and Profit Center Accounting, Internal orders, Profitability Analysis, Integration of FI with MM and SD. Creation of G/L Masters, Cash Journals, House banks and Maintaining Field Status Variant and Posting Keys. Defining Fiscal year variant, Posting periods, Tolerance groups, Document types and number ranges. Configuring Automatic Payment Program (F110). Involved in Core user & end user training and preparation of user manuals. SAP Expertise Have extensive experience in Key SAP FI/CO functionaltities such as General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger etc. Have worked extensively in the FI-CA (RMCA) module implemented by the client for a specific business line involving mass business transactions. Have been involved in configuration of the system along with integration with the Core SAP Module and other downstream reporting systems (SAP BW / EDW) Worked extensivlely in the Revenue Accounting model. Enabling deferred revenue accounting for various mix of products Extensive knowlegde of customized web based tools to enable postings in SAP with additional approval route features. Have been involed in customized tools develeoped leveraging SAP HANA Functionalities Experience in niche functionalities such as Electronic Bank Statements (EBS) and Treasury Experience in various standard and customized FI Reports across functionalties and integration with other SAP modules such as SD, MM and BW Experience in reading and understanding ABAP Code. Relationship Partner 04/2010 to 10/2010 Company Name City Acquisition of Small and Medium Enterprises (SME) clients (with turnover up to INR 2500 Million). Furnish the clients with end-to-end financial solutions encompassing Financial Markets, Trade and Treasury services, Corporate Finance, Account Services and Term Loans with focus towards Working Capital Requirements (such as Cash Credit Limits, Letter of Credit, Bank Guarantee, Invoice Discounting, Over Draft Limits etc.). Analysing their financials and rating these clients on financial and non financial risk. Maintain portfolio quality by proactive account management, Monitoring of account conduct; undertake stock and unit visits etc. Analyst 11/2007 to 06/2008 Company Name City Ensuring all cash and stock transactions in the client accounts are accurate in order to minimize financial risk. Conducting in-depth analysis of exceptions in the account and timely resolution of the same. Asset level analysis of funds before the monthly or daily Net Asset Value (NAV) is published. Preparing consolidated reports for high net worth clients taking into account all the internal and external holdings. Associate 07/2006 to 07/2007 Company Name City Financial Analysis of defaulted loans and approving it for foreclosure. Initializing and coordinating foreclosure of defaulted loans. Ensuring timely completion of active foreclosures. Education Degree/Certificate
Institute
Year of Passing
Percentage : Finance 2010 International Management Institute City GPA: GPA: 3.047 Finance GPA: 3.047 2006 Sri Bhagawan Mahaveer Jain College Senior Secondary Certificate (ICSE) Baldwin Boys' High School, Bangalore 2001 76.33% AMFI - Mutual Fund (Advisors) Module NSE's Certification in Financial Markets (NCFM) 2003 Sri Bhagawan Mahaveer Jain College DCM Shriram Consolidated
Ltd. (New Delhi)
Intern Bachelor of Commerce Bangalore University Higher Secondary Certificate Personal Information 21st September, 1985 Additional Information ACHIEVEMENTS & AWARDS ACHIEVEMENTS & AWARDS Received the Star Performer Award at Infosys Limited in Aug 2014, a recognition for excellenece in overall performance and client deliverables Received the MFG-SAP Champion Award at Infosys Limited in Q2 FY 2012, a specialized award to recognize excellence in the SAP Area Received Muliple Spot Awards at Infosys Limited , a recognition for excellenece in the designated Project. Consistently received the Best Rating in Performance Appraisal Cycle at Infosys Limited PERSONAL DETAILS PERSONAL DETAILS Date of Birth: 21st September, 1985 Sex: Male Skills ABAP, account management, reconciliation of balance sheet accounts, Accounting, Accounts Payable, Go-live, AP, AR, automation, Balance Sheet, Basic, Business Process, Cash Management, CA, Consultant, consumer electronics, Contracts, Corporate Finance, Credit, Client, clients, Document Management, Documentation, downstream, Estimating, features, financials, Financial, Financial Analysis, focus, Functional, funds, General Ledger, Ledger, Market, Profit, quality, reading, reporting, Requirement, Retail, Revenue Recognition, Sales, SAP BW, SAP FI, SAP, SD, Tax, Taxes, User Training, user manuals, Treasury, unique, utilities, Vertex, Workflow | CONSULTANT |
743 | HEALTH SYSTEMS ANALYST Summary Healthcare-Business professional with experience in competitive component resolution that drives revenue, growth, profits, and operational performance. I am seeking an opportunity with an organization that offers a visionary, innovative and professional environment that defines my experiences to rapidly understand new technologies and gain new skill sets. Self-motivated, detail oriented and adept communicator with solid written and verbal communication skills. Loyal, dedication and ambitious employee. Willing to travel or relocate. Education and Training 2016 University of Saint Francis City , State Master of Health Administration 2010 Pfeiffer University City , State Business Administration and Management Information Systems Bachelor of Science Degree Business Administration and Management Information Systems 2012 Certified Health Information Technology -Implementation Manager Certification-CHTS-IM Skills Proven patience and self-discipline Conflict resolution Relationship and team building Claims analysis and review specialist Critical thinking proficiency Government relations knowledge Proven patience and self-discipline Motivation techniques specialist Activities and Honors American Health Information Management Association, Member, AHIMA 2012-Present
Dress for Success 2010 to Present Experience January 2017 Company Name City , State Health Systems Analyst Hands-on configuration and troubleshooting in claim in real-time environment as they relate to Resolute. Knowledge of rules, work queues, billing indicators, statement processing, letters, self-pay follow-up with payment/ adjustments and reporting. Extensive experience in patient accounting, billing, managed care, claims and decision support. A solid understanding of business aspects of healthcare operations and workflow. January 2017 to May 2017 Company Name City , State Health Systems Analyst Hands-on configuration and troubleshooting in claim in real-time environment as they relate to Resolute. Knowledge of rules, work queues, billing indicators, statement processing, letters, self-pay follow-up with payment/ adjustments and reporting. Extensive experience in patient accounting, billing, managed care, claims and decision support. A solid understanding of business aspects of healthcare operations and workflow. January 2007 to January 2014 Company Name City , State Healthcare Claims Analyst Loaded and analyzed Medicaid, Medicare, and Commercial health plan data. Implemented analytic directives from senior staff and clients. Investigated issues in healthcare data from acquisition through presentation. Contributed to the development and maintenance of operational, financial, and performance-related reporting packages. Generated Medical reports summarizing cost and utilization trends and investigate drivers. Developed reports for clients using our business intelligence tool. January 1996 to January 2007 Company Name City , State Senior Benefit Claims Consultant Supervised (25) employees to improved efficiency, increase production, implement workflow processes, optimize Lean efficiency and training procedures for managed care and auto adjudicated claims. Achieved operating-margin targets while fostering a culture of performance and continuous improvement. Gained increase of 25% in financial raises and stock options. Work relationship with Executive, Directors, and clients to maintain good communication goals. Ensured contractual compliance requirements and reporting. Streamlined daily operations of departments, analyzed internal practices, identified areas of opportunity, presented problem solutions and generated efficiency recommendations. Reimburse expertise on products in all place of service under medical, pharmacy and vision. Experience in contracting Hospital and Physician. Researched and Analyzed Insurance Data as directed. Maintained 95% production and performance goals for six consecutive years. Experience of coding systems with electronic claims and Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), and International Classification of Diseases(ICD-9). July 2011 to April 2016 Company Name City , State Academic Resource Specialist II Maintained detailed administrative and procedural processes to improve accuracy and efficiency. assignment duties such as implementation of performance programs, and lesson assessment programs. Developed and executed strategic and tactical plans to meet student and organization needs. Interacted and Partnered with staff and key management teams in implementing strategic action plans to help with identifying organization objectives. Effectively increase retention efforts by 75% through the adoption of the early-alert program through computer software Starfish Application. Skills Accounting, billing, business intelligence, CMS, continuous improvement, contracts, CPT, Critical thinking, clients, Customer Support, Data Analysis, decision support, drivers, Financial, Health Information Technology, ICD-9, Insurance, letters, Microsoft Office, pricing, processes, Coding, Project Management, Quality, Quality Assurance, real-time, reporting, strategic, troubleshooting, Vendor Management, vision, workflow | HEALTHCARE |
744 | BUSINESS DEVELOPMENT SPECIALIST Summary Dynamic and reliable Banking Professional with 15 years of retail banking, customer service and consulting experience. Many years as a Trainer has instilled an "adapt and connect" way of thinking, always ready for the ever-changing industry of banking. Highlights Management Customer Service Sales Analytical Presentation Training Coaching Creative Solutions Accomplishments -Selected as a member of various corporate projects at IBC Bank, First National Bank, PlainsCapital Bank. -Elected Board President for a community involvement organization. -Selected as a member in Edinburg Leadership Class XX. -Served as project chair for numerous community outreach events. Experience Business Development Specialist 11/2014 － Current Company Name City , State Served as liaison between credit union and major local vehicle dealership. Serve as key component in their solution to the lack of indirect lending. Initiate lending processes for the purchase of used and new vehicles for prospective members and follow through to the close of loan. Cross-sold other convenient bank products meant to gain prospect's entire financial relationship. Owner/Partner 07/2011 － Current Company Name City , State Mr. Mister is a privately created and privately owned by my Brother, Father, and I to meet the cooling needs of the residents of South Texas. Mr. Mister designs, installs and maintains customized high-pressure mist cooling systems. Mr. Mister also will provide mist cooling solutions for rental clients for outdoor events. Vice President- Regional Training Manager 09/2013 － 03/2014 Company Name City , State Coordinated training schedules for new/ existing employees (400+). Managed a team of 3 trainers. Responsible for executing corporate training goals. Managed day-to-day department needs. Participated in coordination and execution of FI conversion and training. Vice President- Training Manager 01/2013 － 09/2013 Company Name City , State Developed and Implemented new training strategy. Created various training paths for various departments. Authored training courses with training materials. Coordinated training schedules for new/ existing employees (400+). Managed a team of 3 trainers. Managed day-to-day department needs. Commercial Sales & Services Consultant 05/2012 － 01/2013 Company Name City , State Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc. Analyzed internal reporting to identify sales opportunities from existing commercial customers. Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products. Conducted sales presentations to prospective and existing clients. Provided training to clients and bank employees. Provided product support to clients. Cash Management Officer 03/2010 － 05/2012 Company Name City , State Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc Utilized referral software to track and provide updates to employees. Visited bank branches to train employees on referral process and how to recognize sales opportunities. Analyzed internal reporting to identify sales opportunities from existing commercial customers. Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products. Conducted sales presentations to prospective and existing clients. Provided training to clients. Provided product support to clients. Regional Training Manager 01/2008 － 03/2010 Company Name City , State Oversight of the regional training program in accordance with Corporate Training and Corporate Human Resources. Responsible for training completion of 400+ employees. Monthly training calendars were created and published to accommodate trending needs. Managed annual compliance training. Managed staff of 4 trainers included scheduling, development, observations and evaluations. Participated in various corporate projects and committees. Regional Trainer 04/2004 － 01/2008 Company Name City , State Served as a key resource in employee development. During this period most course offerings within the training program were mastered. Involvement was sought by the corporate office on a variety of tasks that ranged from course authoring to program roll-outs. Courses were delivered with an emphasis on sales and customer service. Type of courses taught included: Teller policies and procedures, New Account policies and procedures, core systems training, customer service training, sales training, product and services training, special projects training. CTR Processor 01/2004 － 04/2004 Company Name City , State Consolidated high dollar transactions for depositors from all branches within region to accurately report cash transactions through Currency Transaction Reports. Audited CTR Reports from branch staff. Crucial deadlines met. Teller Supervisor 04/2001 － 01/2004 Company Name City , State Supervised staff of 7 tellers. Employee development: Mentoring, Coaching, Training, conducting performance reviews, delivering disciplinary actions, enforcing company expectations. Managed day-to-day department needs: creating employee schedules, managing staff relations. Resolving customer complaints. Researching transaction errors. Performing teller and branch audits. Communicating pertinent issues with upper management. Running a cash box as needed. Teller/ Specialty Teller 08/1999 － 04/2001 Company Name City , State Nurturing relationships while processing customer and non-customer transactions. Teller duties: cash balancing, cash transactions, negotiating on-us and transit checks, payments, processing GL transactions, issuing monetary instruments, etc. The duties of a Specialty Teller were added to the previous Teller position. Food Stamp Processing Foreign Exchange Processing. Foreign and Domestic Collections processing. Education 2012 Bachelors : American Intercontinental University - Business Management - Marketing City , State , US Coursework in Business Management with a concentration in Marketing. Skills Computer, Interpersonal, Customer Service, Analytical, Relationship Driven, Training, Presentational, Sales | BUSINESS-DEVELOPMENT |
745 | REGISTERED NURSE Professional Summary To improve the wellbeing of the patients I serve and to manage illness with skill and compassion To provide a safe and therapeutic environment to all patients and families through assessment and critical thinking to anticipate potential problems To enhance and speed the recovery process of each individual To promote respect, positive communication, and collaboration among all healthcare teams including patients and families Licenses CPR certified through American Heart Association Registered Nurse in the State of Pennsylvania, License number RN645795 Skill Highlights Medication administration Skilled Orthopedic Nurse Broad medical terminology knowledge Use of hemovacs, autotransfusion devices, continuous passive motion therapy, traction, orthopedic braces IV drug therapy management Body mechanics knowledge Specimen collection/processing proficiency Professional Experience Company Name February 2013 to Current Registered Nurse City , State Applying nursing knowledge and skills within relationship based care, using nursing processes to meet the clinical, spiritual, and psychological needs of the patients and families Serving as a highly engaged partner on the care team and responding to care team member needs for assistance and partnership Participating in work that improves patient care and the professional practice environments Adapting to changes and demonstrating flexibility within the change processes Assisted patients with healing and recovery after surgery Utilized strong assessment skills to determine necessary patient care. Formulating goals and a plan of care that involves the patient as a partner within the healthcare team Demonstrates critical thinking in clinical, psychological, social, and spiritual issues for the patient within the care environment Creating caring and compassionate patient focused experiences by building healing relationships with patients and their families, as well as colleagues Providing detailed and appropriate teaching to patients and families to effectively guide them through their care as they transition to another level of care and/or home Supporting the development of students, new staff and colleagues, serving as a preceptor Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments Creating an environment that facilitates open communication by asking for feedback and inquiry to improve practice Utilizing research and evidence-based practice to support improvement in clinical care Implemented new floor assignments based on evaluation of staffing requirements Demonstrating accountability for actions, enthusiasm, motivation, and commitment to patients and family members Demonstrating an understanding of cultural differences and needs while holding peers accountable for healthy relationships with patients and families Maintaining a conscious balance between work and personal life by modeling safe work hours, time management, and healthy lifestyle practices Responsible for Hemovac Autotransfusion System administration. Delivering high-quality and compassionate treatment to indigent and low-income patient community Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit Provided quality nursing care in accordance with resident care policies and procedures Tested glucose and administered injections Company Name July 2010 to September 2011 Home Healthcare Assistant City , State Read and recorded temperature, pulse and respiration Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples Assisted with adequate nutrition and fluid intake Planned, prepared and served meals and snacks according to prescribed diets Performed household tasks such as laundry, dusting, washing dishes and vacuuming Facilitated games and other activities to engage clients Positioned residents for comfort and to prevent skin pressure problems Assisted with transferring residents in and out of wheelchairs and adaptive equipment Assisted with ADL's Exhibited compassionate care and communication with regard to issues of death and dying Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided Maintained a clean, orderly and well-stocked environment Company Name June 2008 to October 2009 Nursing Assistant Neurosurgical Intensive Care Unit Providing direct patient care as directed by RN, which included daily living activities, transporting, feeding, bathing, and so on Helping to maintain a safe environment conducive to the recovery and safety of each patient in the unit, including but not limited to completing safety checks, keeping the unit clean and organized, cleaning and updating specific equipment such as glucometers, changing linens, keeping the unit and rooms clear of stray equipment Stocking supplies used by the RN throughout unit and in patient rooms to facilitate patient care delivery Performing blood glucose monitoring, recording, and reporting results to RN Emptying bedpans/foleys, performing foley care, recording I&O's Documenting vital signs, blood glucose, and so on in the medical record according to established procedures Providing supervision and companionship to patients as required Planning and prioritizing activities and duties as needed such as CT scans Complying with safety policies and procedures including standard precautions as well as policies and procedures for blood-borne pathogen exposure Continually working to improve knowledge, skills and performance Ensuring that equipment malfunctions were reported and returned to the appropriate department Assisting RN and the unit by responding to call lights, telephones, passing meal trays, and transporting patients as needed. Company Name February 2007 to July 2010 Emergency Medical Technician City , State Harmony Emergency Medical Services Attending to emergency and non-emergency medical requests as they arose, rendering on-site assistance to patients as required Performing and/or assisting in the initial assessment and management of illness or injury to emergency patients in accordance with specified protocols and procedures Providing Cardiopulmonary resuscitation, opening a patients airway, and providing ventilation assistance Bandaging wounds, stabilizing broken bones, controlling bleeding, administering oxygen Notifying a hospital's emergency department of the nature and extent of the medical treatment provided and giving an account of the patients medical condition Preparing and assisting in the preparation of patients for transport Cleaning and disinfecting ambulance and equipment after each call Replacing supplies necessary to maintain and perform duties and responsibilities in emergency situations Inspecting emergency medical equipment to ensure function and compliance with safety and infection control regulations and standards. Education and Training UPMC Shadyside School of Nursing 2012 Diploma : Nursing City , State Community College of Allegheny County 2008 EMT Certification/First Aid/CPR
September 2007-January 2008 : Basic Life Support City , State Skills Caring for patients with musculoskeletal diseases and disorders, Assisting with activities of daily living, Administering intravenous medications, Using critical thinking skills, Monitoring and preparing hemovacs, autotransfusion devices, continuous passive motion therapy, casting, traction, external fixation, | HEALTHCARE |
746 | PUBLIC RELATIONS MANAGER Highlights Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Adobe Photoshop, Adobe Illustrator, WordPress, Salesforce, MailChimp and Basecamp. Experience 08/2014 to Current Public Relations Manager Brother Grand is a California based duo that blends psychedelic-folk rock with a twist of film-score soul. Manage media relations with local and national press, create press releases, invite and host press to events. Create marketing materials, such as press one-sheet, social network flyers and monthly newsletter. Run national tour campaign; includes booking, social network promotion and media outreach. Team Giselle. 10/2010 to Current Marketing Director Team Giselle consists of a large group of Giselle Ayala's friends who have banded together to help in her battle with cancer. The team raises funds through a variety of events all put together by volunteers. Create and execute marketing plan for annual series of fundraising events (cancer benefits). Manage marketing sites, such as Resident Advisor, Nitevibe, SF Gate, SF Station, Facebook, GoFundMe.com, 32auctions.com, etc. Project lead for fundraising events - run weekly meetings, manage staff, serve as onsite coordinator, and drive all projects to completion. Develop talent lineup (bands and DJs), manage all sound logistics, and work with venue management. Creative and content management - work with designers to create event specific flyers (print and digital) and t-shirts, as well as develop copy for promotional items (websites, flyers, etc.). Manage street team, work with local radio and TV stations for on-air promos. Developed monthly newsletter to communicate monetary goals, health/treatment status and upcoming events, as well as healthy (vegan) recipes for Team Giselle community. 02/2008 to Current Public Relations & Marketing Manager Company Name － City , State Bay Area native with over 7 years' experience in public relations and marketing, specializing in B2B technology, specifically video/television advertising. Experience with company rebrands, website overhauls, international expansion campaigns, and crisis communication. BlackArrow provides advertising and data solutions for next generation TV. The marketing team handles all public relations, corporate, partner, and product marketing, reporting directly to CEO. Notable projects include company rebrand, website overhaul and international expansion campaign. Actively engage, cultivate and maintain global media relationships, manage speakerships, webinars and thought leadership pieces. Create press releases and supporting documents, receive necessary approvals from key stakeholders, round up press for briefings and push release on the wire and social networks. Create and execute annual marketing plan, including crafting of high level messaging and managing the marketing budget. Research, plan and execute all corporate events - trade shows, conferences, and internal events. Specifically, two major conferences with 12k+ in attendance; national and international. Create demo material, show messaging, and briefs for internal teams and press. Work with technology partners to develop joint marketing materials, such as press releases, data sheets, event sponsorships, and speaking opportunities. Manage corporate website, blog, and social network sites - write copy for sites, create graphics, and maintain website with up to date material such as events, news and product releases. Curate and distribute daily news from industry briefs to internal governance team, PR firm and social network sites. Manage creative agencies, PR firms and bi-coastal executive assistants. Brother Grand. Education 2012 De Anza College, Marketing Management Certificate 2005 Associates : Art San Jose City College Art Interests Running, hiking, yoga, playing guitar, singing (in the shower), collecting records, dancing and reading. Additional Information HONORS & AWARDS Leading Lights Finalist - Company of the Year", Light Reading, November 2012 OnMedia Top 100 Private Companies", AlwaysOn Media, February 2013 Best in Class - Advertising Website", Interactive Media Council, August 2013 100 Companies that Matter Most in Online Video", Streaming Media, October 2014 INTERESTS Running, hiking, yoga, playing guitar, singing (in the shower), collecting records, dancing and reading. Skills Adobe Illustrator, Adobe Photoshop, advertising, B2B, benefits, budget, bi, cancer, com, conferences, content management, film, fundraising, funds, graphics, leadership, logistics, managing, marketing plan, marketing, Marketing Management, marketing materials, media relations, meetings, messaging, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, network, networks, newsletter, next, press, press releases, PR, product marketing, Project lead, promotion, public relations, speaking, radio, reporting, Research, sound, TV, television, trade shows, video, website, websites | PUBLIC-RELATIONS |
747 | INFORMATION TECHNOLOGY CONSULTANT Highlights Software: MS Word, Outlook, PowerPoint, Excel, Access, CRM, Adobe Acrobat XI Professional, Snag-ItTM, Hot Docs (legal document generation software), MS Windows XP/Vista/7/8, MS Windows Server 2000/2003. Hardware: Build, repair and upgrade desktop computers. Repair and upgrade laptop computers. Install and setup servers, printers and routers. Experience Information Technology Consultant , 12/2009 to 02/2016 Company Name － City , State Basic computer network setup and troubleshooting. Install software and printers. Computer repair and upgrade for individuals. Microsoft Excel spreadsheet creation. Accomplishments: Setup network for small non-profit organization. Created organizational spreadsheets for daily operations and marketing for small businesses. Upgraded SQL and Time Matters for Edward S.Clay, P.A. Office Administrator/Billing Assistant , 08/2015 to 01/2016 Company Name － City , State Assisted with administrative duties in the operations departments. Created airtime spreadsheets and assists with revenue reporting. Assisted with data entry into an internal billing system (UCAP). Assisted with downloading various airtime carrier's invoices and data files. Assisted with monthly airtime billing using UCAP. Assisted with the activation/deactivation of SIMs/devices. Ran usage and airtime reports as requested by the customer. Reconciled each carrier's charges to UCAP output. Placed orders, received and shipped packages. Funding & Settlement Coordinator/Office Manager , 08/2011 to 08/2015 Company Name － City , State Responsible for getting clients' assets re-titled into their respective trusts. Enter client data onto database and legal document generation software. Build long-term relationships with trust maintenance clients. Order office supplies and legal document supplies. Answer phones. Assist clients with questions, problems and concerns. Greet clients when visiting office for a meeting. Schedule appointments. Manage attorney's calendar. Print legal documents and prepare delivery binders. Review legal documents for formatting errors and missing information. Witness clients' signatures on legal documents. Notarize certain signatures. Generate funding instructions for trust clients both Family Legacy and "Documents Only" clients. Troubleshoot and maintain computer network and workstations. Accomplishments: Develop great working relationships with trust maintenance clients. Growth in client base of 73% during employment period. Manage the probate process for multiple estates at the same time while also overseeing the funding of assets to new and existing clients for revenue generation. Manage the office, performed Client Services Coordinator tasks and handled Funding & Settlement Coordinator tasks alone on a daily basis. Student Operations Specialist , 01/2002 to 12/2009 Company Name － City , State Prepared student reports for multiple state regulatory agencies and national accreditation agency, ACCET (Accrediting Council for Continuing Education and Training.) Answered phones. Data entry of new enrollments and materials assigned to each. Reported inventory and distribution of student classroom materials data to CFO on a monthly basis. Developed complex spreadsheets to analyze qualitative and quantitative data using Excel and Visual Basic. Published & updated student policy catalog. Responsible for protecting students' privacy when records were requested by third parties. Managed course scheduling for all 25 schools as well as all student records and transcripts. Reviewed feedback from potential students after first visit to school for quality control purposes. Maintained records of complaints. Collaborated on written responses. Accomplishments: Saved company over $4 million by strengthening controls on textbook inventory. Developed system of student records collection and storage electronically on company database through collaboration with programmers. Created process and form for third-parties to request student records in accordance with FERPA (Federal Education Right to Privacy Act). Managed the class schedules in all 25 schools using MS Excel advanced formulas and Visual Basic programming. Information Technology Coordinator , 05/1996 to 05/2001 Company Name － City , State Responsible for installation and troubleshooting Windows 2000 workstations, hardware, printers, peripherals, and software. Managed telecommunications system administration, programming, and troubleshooting. Trained brokers and new employees on system and applications. Processed stock certificates and checks for deposit into respective client account. Answered main phone and directed calls to requested personnel. Supervised Operations staff of two cashiers and one receptionist. Maintained records for annual audits and SEC regulation compliance. Resolved trade errors committed by brokers. Balanced error accounts for all branches. Earned series of fast-track promotions from New Accounts Clerk, Lead Cashier, Operations Manager, to IT Coordinator. Entrusted with maintaining accuracy and credit/debit balance of millions of dollars in client accounts. Became primary technical troubleshooter and "go to" person for entire Lutherville branch (93 work stations) as well as 6 remote satellite offices. Education Certificate of Completion, Microsoft Certified Systems Engineer Training, ComputerTraining.Com : January 2002 B.S : Business Finance , January 1991 Towson University － City , State Business Finance Maryland Notary Public (Commission Expires August 26, 2018)
Microsoft Certified Systems Engineer : February 2002 Skills administrative duties, Adobe Acrobat, Schedule appointments, asset management, agency, attorney, balance, Basic, billing, billing system, Cashier, catalog, Com, Computer repair and upgrade, Hardware, Council, credit, CRM, Client, clients, Data entry, database, debit, delivery, fast, financial, information technology, inventory, laptop computers, Law, legal, legal documents, marketing, materials, Access, Microsoft Certified Systems Engineer, Microsoft Excel, MS Excel, Excel, office, Outlook, PowerPoint, MS Windows, Windows 2000, 2000, MS Windows XP, MS Word, network setup, network, Notary Public, Order office supplies, organizational, peripherals, personnel, printers, profit, programming, quality control, receptionist, reporting, routers, scheduling, servers, SIMs, Software engineering, Install software, spreadsheets, spreadsheet, SQL, system administration, telecommunications, phones, phone, Answer phones, Troubleshoot, troubleshooting, upgrade, Vista, Visual Basic, Visual Basic programming, written | INFORMATION-TECHNOLOGY |
748 | ACCOUNTANT Interests Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012
*Maintain golf carts and driving range Experience 03/2016 to 03/2018 Accountant Company Name － City , State Reconcile bank accounts daily Process accounts payable Maintain general ledgers Create and modify existing Excel documents Maintain and process payroll Maintain accounting system Perform month-end procedures and account reconciliations Create and modify existing journal entries Perform accounting data reconciliations and verifications Prepare and file 1099s, 941s, 940s, W-2s, and C-3s Pay payroll taxes every pay period using the Electronic Federal Tax Payment System (EFTPS) Roll over tax and fiscal years at year-end and perform all closing procedures Organize and prepare files for yearly audit. 06/2015 to 08/2015 Office Assistant Company Name － City , State Answer phone. Deliver mail. Help professors maintain Excel documents. Organize papers for professors. 05/2014 to 08/2014 Assistant Company Name － City , State Maintain Excel spreadsheets. Education and Training Texas A&M Commerce December 2017 Masters of Science : Accounting Baylor University Accounting GPA: 3.58 August 2015 Bachelor of Business Administration : Accounting Accounting GPA: 3.0 GPA: 3.28 Skills account reconciliations, accounting system, accounts payable, process payroll, spreadsheets Additional Information Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012 Maintain golf carts and driving range Activities/Achievements President's Gold Scholarship Awarded 7,500/year for exemplary academic performance in high school and maintaining 3.0 cumulative GPA in undergrad Zeta Zigga Zamma (20012 - 2015) Mission Trips (2003, 2005, 2006, 2011) Bonaire (2003,2005) - Vacation Bible School helper Santa Gertrudis, Mexico (2006) - Building houses, testimony Victory Ranch; Eastover, South Carolina (2011) - Prepping location for Army retreat, shared testimony with army men | ACCOUNTANT |
749 | ENGINEERING PLANNING MANAGER Experience Engineering Planning Manager May 2015 to August 2017 Company Name － City , State Company manufactures ankle monitoring systems. Maintain inventory. Maintain Manufacturing Orders issues and receipts. Senior Manufacturing Project Engineer May 1996 to March 2015 Company Name － City , State Company (OEM and CMS) manufactures PCB's, DH tools and electronics, box builds, etc. Supervise Planning Departments. This involved reviewing orders, monitoring shortages and reviewing work order reports for any discrepancies, which resulted in reducing delivery times to the customer. Coordinate with purchasing for proper scheduling of component parts from drawings and bills of material. Results were a faster turnaround times to the customer. Resolve customer issues involving deliveries, both in plant and at the customers' location. Results were improved customer relations. Translate customer documentation into our planning system for accurate processing. Implement a paperless document, and capacity/demand system, that resulted in faster turnaround. Train employees in MRP software, capacity/demand, and a paperless manufacturing system. Results were improved product quality and shipment improvements. Production Planner June 1995 to May 1996 Company Name － City , State Company (OEM) manufactures engine panels and gauges. Determine labor requirements for meeting production schedule and improving deliveries. Determine ship dates, order and maintain inventories, and schedule work through the department. Results were lower inventories and improved deliveries. Production Manager July 1994 to June 1995 Company Name － City , State Company (OEM) manufactures battery and cell research equipment. Determine the production schedule and material/ labor requirements. Responsibilities included planning, purchasing, engineering, production engineering, shipping/receiving, drafting, and developing outside vendors. Department Supervisor/Planner December 1992 to July 1994 Company Name － City , State Company (OEM) manufactures engine panels and gauges. Determine labor requirements for production schedule. Results include lower costs. Plan ship dates, order and maintain inventories, and schedule work through the department. Improvements in customers' costs were seen. Manage order ship dates for customers. Improved overall shipments. Production Supervisor January 1988 to January 1992 Company Name － City , State Company (OEM) manufactured pcb's and test equipment. Supervisor for high volume printed wiring board assemblies. Plan work schedule for department to improve shipments. Manage people, and process, to ensure a continuous flow of product through the operation. Results were faster shipments and improved costs. Manufacturing Engineer January 1981 to January 1988 Company Name － City , State Company (OEM) manufactures Variable Speed Drives. Plan products for the division. Implemented procedures that improved shipments. Manufacturing engineer for variable speed drives. Includes testing, assembly of parts, designing BOM's, router's, special instructions and installation. This help improve manufacturing output. Liaison between engineering, manufacturing, and field service in resolving, and improving, manufacturing. Promoted to various positions from inventory control, production control supervisor, and production supervisor. Education Bachelor of Business Administration : 1996 Langston University － City , State Magna Cum Laude GPA: 3.5 Summary Seeking a long term position. Supervise/manage planning departments for 10 years and improvements were seen in production rates and shipments. Manage/supervise estimating and quoting departments and reduced costs. Experience in reviewing documentation such as BOM's, routings, SOP's, routings, and change management, which led to reduced costs and improved deliveries. Implement a demand/capacity system and electronic work instruction system, which led to faster shipments to the customer. Experience includes ISO, Lean, Six Sigma, and APICS environments. MRP/ ERP systems include WDS, Syteline, Microsoft Great Plains, and others. Certifications SharePoint (Advanced) Adobe Acrobat (Advanced) MRP/ERP (Advanced) Altium/Protel (Intermediate) Excel (Advanced) AutoCAD (User) Word (Intermediate) CompliantPro (Advanced) PowerPoint (Intermediate) Shop Floor Control (Advanced) Access (User) Polydyne Quote Software (Intermediate) Windows (Advanced) WDS MRP Software (Advanced) Outlook (Advanced) Syteline MRP Software (Intermediate) Project (Intermediate) MS Great Plains (Intermediate) Skills Adobe Acrobat, AutoCAD, CMS, customer relations, delivery, designing, documentation, drafting, electronics, Train employees, ERP, Great Plains, Maintain inventory, inventory control, Manufacturing engineer, Access, Excel, Outlook, PowerPoint, SharePoint, Windows, Word, MRP, Protel, purchasing, quality, receiving, research, router, scheduling, shipping, Supervisor, test equipment, wiring | ENGINEERING |
750 | PROGRAM SUPPORT ASSISTANT Experience June 2012 to January 2015 Company Name City , State Program Support Assistant Accounting Tech- responsible for claims matching, adjustments, refunds and complete account audits of veteran's accounts. Produced voucher refunds, processed returned First Party checks. Prepared public vouchers for processing, refund reviews, pre-payments, claims- matching reports, and audit requests from Veterans or other VA entities. Provided assistance with Debt Management, Internal Revenue and Treasury Offset Programs. Collected, analyzed and prepared data for processing and provided clerical and technical support to CPAC operations. This includes determination if insurance payments should be applied to veteran's co-pay by reviewing patient account information. A determination was made as to the amount of credit given to offset veteran's account and properly annotated with electronic comments. Reviewed First Party debt directly related with the Debt Management Program and the Treasury Offset Program prior to actual impact of payment offsets. Determined appropriate Fund and Resource Code for the refund process. Ensured that all pertinent information was gathered and input into automated systems, in a timely and accurate manner. Collected, compiled, and/or tracked data for the preparation of statistical, financial and/or administrative reports on an ad-hoc or recurring basis. Prepared written documents such as correspondence and memorandums. August 2008 to January 2012 Company Name City , State Agriculture Teacher Served as high school agriculture teacher, FFA Advisor, facility manager, counselor, mentor and performed other assigned duties as required. Prepared course material and curriculum at multiple educational levels for diverse audience. Created lesson plans that ensured efficient delivery of course material and often modified or adapted as needed for diverse audience. Maintained classroom hardware, software and supplies to insure optimum performance in the educational environment. Fostered and maintained working relationships with local and statewide leaders. Monitored student progress and submitted progress reports to ensure student comprehension and understanding of the material presented. Provided feedback to students on their projects and assignments. Developed interactive and engaging curriculum, lesson plans and websites for classroom materials and applied instructional methods to insure student engagement in learning. Insured course work was designed and appropriate for a very diverse audience. Served on campus aesthetics committee. Developed entire course curriculum to be available as an independent, online course for high school students utilizing Adobe Flash, Dreamweaver, Front Page, Camtasia, Snagit, PowerPoint, and other programs as required. Utilized survey data to evaluate the effectiveness of high school's educational program. Developed finished products to include engaging lesson plans, training materials, educational videos, and computer enhanced instruction. Designed, evaluated, and modified curriculum utilizing ADDIE and CIPP model for curriculum design as needed. Routinely developed and utilized both formative (internal) and summative (external) evaluations for instruction in order to maintain meaningfulness and allow for optimal learning. Constantly reviewed and maintained currency on educational journals and texts in order to maintain knowledge of emerging trends in instruction and technology and review recent developments in the fields of education and training. Attended professional development regularly in order to collaborate with colleagues st and insure course work was up to date with 21 Century and collaborate on innovative instructional methods. Designed, developed and presented staff development training for district teachers (adult learners). Served as mentor to incoming teachers. Served as department chair of Career and Technology Department. Facilitated fundraisers and maintained cash flow and documentation. Trained students for competitions at the state and national level in both Leadership Development Events and Career Development Events. Maintained student educational records at the high school level. Created and maintained databases of student educational records. Instructed other teachers (adult learners) during countywide staff development on curriculum design and technology integration into their curriculums. Performed needs assessments within the community prior to ground up development of new courses in district. Introduced, designed, developed and implemented new course designed in its entirety for students to utilize as a stepping stone to a career in veterinary medicine or animal science. This course became so popular, new teachers had to be added to teach the curriculum. New curriculum, supplemental activities, and exams independently created for courses. Modified curriculum to allow for honors credit at the high school level and applied honors credit to other classes taught as well. October 2004 to July 2008 Company Name City , State Agriculture Teacher Served as high school agriculture teacher, FFA Advisor, facility manager, and performed other assigned duties as required. Assisted in writing USDA grants. Developed and designed instruction for classroom use. Planned and implemented leadership camps and activities for student leaders. Planned and implemented livestock show for 100+ students annually. Developed new curriculum to be used in classroom activities and served as advisor for student leadership organization. Designed, evaluated and implemented new curriculum for emerging classes. Developed new classes, including instructional materials that were adopted as long term. Developed survey instruments, administered surveys, and provided data analysis to justify classes. Implemented completely new class and instructional material based on results of needs assessment. Visited local community colleges to ensure latest trends in technology and instructional methodology were being addressed for needs of students. Worked closely with community and advisory board in order to ensure the community's desires were heard and implemented. Taught courses that served as "dual credit" for the students allowing both high school and college credit were obtained. Aided students in scholarship applications and proficiency awards. August 2001 to July 2004 Company Name City , State Agriculture Teacher Taught high school agriculture. Served as FFA advisor. Oversaw greenhouse facility and performed other assigned duties as required. Facilitated plant sales and other fundraisers for the student leadership organization. Nurtured fading program to fully successful and self- sufficient educational program in less than 2 years through recruitment, implementation of interesting and engaging curriculum and participation in leadership opportunities for students. Prepared lesson plans and implemented lessons based on curriculum needs. Adapted instruction to fit the needs of the target learners. Education Texas A&M University City , State , US Doctor of Education : Design and development of online Doctor of Education August 2014 Texas A&M University, College Station, Texas GPA: 4.0 of a maximum 4.0 Major: Agriculture Education Minor: Design and development of online instruction Title of Dissertation: The relationship between perceived motivation and perceived resilience on the educational pursuits of the military spouse. Texas State University City , State , US Masters of Education : Agriculture Education Masters of Education Texas State University, San Marcos, Texas August 2001 GPA: 3.7 of a maximum 4.0 Major: Agriculture Education Texas State University City , State , US Bachelors of Science : Animal Science Bachelors of Science August 1997 Texas State University, San Marcos, Texas GPA: 2.73 of a maximum 4.0 Major: Animal Science 3 Awards and Skills 2012 Texas State University Career and Technology Education, Agriculture Department Chair- Career and Technology Education 2011-2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University Strategies of Secondary Teaching Ed.D. : Educational Evaluation President- Parent Advisory Board- Fort Leavenworth- CYSS- August 2013- October 2014 Proficient in Microsoft Office applications well as Mac programs and applications Proficient in Flash, Adobe, SPSS, FrontPage, Dreamweaver Proficient with Learning Management Systems and Content Management Systems Familiar with SPSS as an instrument to analyze data Typing 45+ wpm Relevant Coursework 1. Learning Theory a. Philosophy of Ag. Education- 3 hours b. Principles of Adult Education- 3 hours 2. Instructional Design Practices a. Curriculum Development- 3 hours b. Adult Education Program Development- 3 hours c. Secondary Curriculum- 3 hours d. Strategies of Secondary Teaching- 3 hours e. Adult Learners- Adult Education- 6 hours (both Ed.D. and M.Ed) 3. Educational Evaluation M.Ed. : Program Evaluation, Design a. Program Evaluation (M.Ed.)- 3 hours b. Program Evaluation (Ed.D)- 3 hours 4. Instructional Product Development a. Instructional Design- 3 hours b. Research Methods (M.Ed.)- 3 hours c. Research Methods (Ed.D)- 3 hours d. Qualitative Research- 3 hours e. Data Collection and Analysis- 3 hours 5. Computers in Education a. Teaching ELearning Development and Delivery- 3 hours b. Advanced Methods in Distance Education- 3 hours c. Instructional Design Online- 3 hours Professional Affiliations OPOC - CGSC Spouse Council Accomplishments supplemental activities, and exams independently created for courses. Modified curriculum to allow for honors credit at the high school level and applied honors credit to other classes taught as well and college credit were obtained. Aided students in scholarship applications and proficiency awards Teacher of the Year Pinecrest High School 2011- 2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University November 2006- Teacher's Turn the Key Award (National Award for Teaching January 2010- Iron Mike Award for Volunteerism Fort Bragg, North Carolina Treasured Employee Award, CPCPAC Nov. 2012, April 2013, October 2013 Military Experience April 2012 to April 2013 Company Name update/information paper to Army Community Service. Maintained continuity notebook to be turned into ACS upon completion of position. Planned, coordinated and executed at least 2 village socials/ and or meetings per calendar year for the community. Worked with Fort Leavenworth Frontier Heritage Communities (FLFHC), Provost Marshals Office (PMO), AAFES, Commissary, Directorate of Family, Morale, Welfare and Recreation and other organizations to address quality of life issues. Worked with Customer Management Service Program Manager for feedback and resolution on quality of life issues. Provided updates and announcements for FLFHC monthly community newsletter Founding Member/ OPOC - CGSC Spouse Council April 2012 - April 2013 Fort Leavenworth, KS Hours per week: 8-15 Founding Member/ OPOC Served as Treasurer and Co- Primary Spouse Council Contact. Aided in the development and monitoring of GSGC/ ILE Families Facebook page. Aided in planning and implementing of family activities. Aided in dissemination of information and activity planning. Responsible for creating the Spouse Council for CGSC. Created and maintained guidelines and procedures. Recruited volunteers to sit on Spouse Council. Helped schedule monthly meetings; attended meetings and voted on issues. Created and maintained social media sites. Aided in publicity for group. Worked with PAO and Director of Student Division. Routinely briefed CGSC leadership. Verified and aided other volunteers with logging of volunteer hours in VMIS. 2 th General Volunteer- 28 CSH June 2010 - December 2012 Fort Bragg, NC Hours per week: 5 General Volunteer Served on Steering Committee. Aided in planning and implementing fundraisers. Aided in fundraising opportunities. Helped develop, plan and implement family activities for the unit. Helped develop, plan and implement homecoming activities after deployment. Supervisor: Felton Moore (910-391-4768) nd Family Readiness Group Leader- C Co. 82 BSB July 2008- June 2010 Fort Bragg, NC Hours per week: 20-35 FRG (Family Readiness Group) Leader Served as a liaison between family members desiring information concerning deployed Soldiers and the military chain of command. Planned and implemented fundraisers, organized, planned, and conducted redeployment activities, and developed newsletter template and published monthly newsletter. Other responsibilities included: -Supported unit commanders FRG goals -Provided overall leadership of the FRG (which included planning, managing, and supervising FRG activities) -Identified and addressed important FRG and family related issues for the command -Ensured proper FRG training for FRG key members -Ensured proper classes of instructional or informative nature were provided -Trained in Casualty Notification procedures -Trained in and conducted activities as Comfort/Care Team Member -Planned company level FRG meetings -Attended and actively participated in Battalion FRG Steering Committee meetings -Coordinated administrative and logistical support with the Family Readiness Support Assistant (FRSA) -Designed and developed training for adult family members Skills Credit, Dreamweaver, Flash, Class, Comprehensive Large Array Data Stewardship System, Data Analysis, Marketing Analysis, Needs Assessment, Usda, Animal Science, Career Development, Cash, Databases, Documentation, Front Page, Integration, Integrator, Its, Leadership Development, Mentor, Powerpoint, Progress, Training, Recruitment, Sales, Sales And, Accounting, Adjustments, Audit, Audits, Basis, Claims, Clerical, Correspondence, Operations, Patient Account, Payments, Technical Support, Vouchers, Instructional Design, Adult Education, Content Management, Content Management Systems, Frontpage, Learning Management, Learning Management Systems, Mac, Microsoft Office, Ms Office, Spss, Typing, Award, Deployment, Dissemination Of Information, Fundraising, Liaison, Logging, Pmo, Program Manager, Steering, Collection, Data Collection, Product Development, Teaching, Transmissions | AGRICULTURE |
751 | HISTORY TEACHER Professional Summary To be employed as an Administrative Assistant or similar role where my
interpersonal communication, time management, problem resolution, and organizational
skills will benefit the company. Technically-adept [Job Title] with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations. Quality-focused [Job Title] committed to approaching administrative tasks with tenacity and attention to detail. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff. Skills [Number] WPM typing speed Professional phone etiquette Excellent communication skills Database management Articulate and well-spoken Customer service-oriented Works well under pressure Human resource laws knowledge Appointment setting Team building Accounting familiarity Payroll Invoice processing Conference planning Flexible Accurate and detailed Excellent planner and coordinator Work History History Teacher 08/2004
to 06/2005 Company Name – City ,
State Instructed more than [number] middle school students through lectures, discussions, group activities and demonstrations. Prepared daily lesson plans for activities. Planned and supervised class projects, field trips and visits by guest speakers. Established positive rapport with all students and parents through home calls, agenda book notes, email correspondence, and newsletters. Integrated technology into the classroom as an instructional tool. Communicated objectives for all lessons, units and projects to students and their parents. Administered and graded tests and assignments to evaluate students' progress. Identified signs of emotional or developmental problems in students. Principal Mrs. Karen Noble 08/2005
to 06/2007 Company Name – City ,
State Instructed up to [number] students individually and in groups. Set up lesson materials, bulletin board displays and demonstrations. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. Observed and evaluated students' performance, behavior, social development and physical health. Encouraged interactive learning by incorporating educational software and the Internet. Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. Created an enjoyable and interesting learning environment for [number] students each year. Worked with other teachers and administrators to evaluate and revise elementary school programs. Pursued professional development continually by attending educational conferences and teacher training workshops. Fostered team collaboration between students through group projects. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Preserved the confidentiality of student records and information at all times. Took part in professional organizations and continuing education courses. Created and taught engaging math lessons and activities. Fostered oral language development and critical thinking skills during literary discussions. Second Grade Teacher 08/2007
to 06/2010 Company Name – City ,
State Instructed up to [number] students individually and in groups. Set up lesson materials, bulletin board displays and demonstrations. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. Observed and evaluated students' performance, behavior, social development and physical health. Encouraged interactive learning by incorporating educational software and the Internet. Supervised an average of [number] students in classrooms, halls, cafeterias, schoolyards and on field trips. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. Created an enjoyable and interesting learning environment for [number] students each year. Maintained accurate and complete records for [number] students. Encouraged students with special academic interests to fully pursue those subjects. Worked with other teachers and administrators to evaluate and revise elementary school programs. Pursued professional development continually by attending educational conferences and teacher training workshops. Fostered team collaboration between students through group projects. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Assessed students' reading levels using DIBELS Next and Leveled Reading Passages. Enforced the school's student discipline code to deal with problem situations. Drafted lesson plans and submitted them for review and feedback in a timely manner. Drafted lesson plans and submitted them for review and feedback in a timely manner. Preserved the confidentiality of student records and information at all times. Took part in professional organizations and continuing education courses. Created and taught engaging math lessons and activities. Designed and implemented a basic math program to be available to all students. Developed students' computer and technology skills through demonstrations and practice. Cooperated with parents to support students' learning and healthy development in school and at home. Created a classroom environment in which children could learn respect for themselves and others. Fostered oral language development and critical thinking skills during literary discussions. Administrative Assistant/Sales Representative 01/2014
to 08/2014 Company Name – City ,
State Human resource responsibilities including interviewing, onboarding (gathering employment information, submitting background checks, in-house drug screening, I-9 verification, employment and education verification, and testing required skills) hiring, terminating employees, and submitting information for workman's compensation claims. Accounting responsibilities including effectively handling payroll and invoicing issues, submitting bills to be paid, and issuing bill backs to companies. Sales responsibilities including company research, sales calls, preparing business quotes, and meeting with potential clients. Administrative responsibilities including frequent email and letter correspondence with clients and associates, answering phones, scheduling appointments and interviews, recording new orders, and sending invoices to clients. OVERVIEW OF EDUCATOR RESPONSIBILITIES Resolved employment-related disputes through proactive communication. Organized and led a [Number] -day staff orientation and training to promote collaboration. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Represented organization at personnel-related hearings and investigations. Education Bachelor of Science : Interdisciplinary Studies(Business, Geology, and Education) History, Science, Earth Science, and Elementary Education 2003 Lamar University Beaumont -
City ,
State GPA: GPA: 3.7 Interdisciplinary Studies
(Business, Geology, and Education) History, Science, Earth Science, and Elementary Education 3.7 GPA Coursework in Business Administration, Communications and Accounting Microsoft Office Applications (Excel, PowerPoint, Word) Lamar University Beaumont Basic Plus and Exxon Mobil Site Specific Industrial Safety Training Council Texas Property/Casualty and Life/Health Insurance Licenses : Recipient of [Scholarship Name] Scholarship Diploma : Nederland High School -
Accomplishments Administrative Assistant/Sales Representative. Manpower. Certifications Skills Accounting, Administrative, Basic, Billing, conferences, Council, clients, Customer service, Data entry, editing, EDUCATOR, email, Filing, hiring, Human resource, Insurance, invoicing, math, meetings, Excel, mail, Microsoft Office Applications, PowerPoint, Word, Organizing, Payroll, Presentations, progress, reading, Record keeping, recording, Researching, Research, Safety, Sales, scheduling, seminars, teacher, Telephone etiquette, answering phones, Typing 60 WPM Additional Information EDUCATIONAL ACCOMPLISHMENTS Pictured in Who's Who of American College Students Elected into the Honor Society of Phi Kappa Phi Elected into the Honor Society of Phi Theta Kappa (Treasurer and Recorder of Meetings) Doctor Samuel Evans Award Roy A. And Marianella Permenter Scholarship Robert Rauschenburg Scholarship | TEACHER |
752 | POST-DOCTORAL RESEARCH FELLOW Professional Overview Biophysicist/Biochemist
Expert level, research scientist and lecturer, with 16 years of experience, including 7 years teaching at the university level. Published over 20 journal articles and 30 conference proceedings. Successfully developed over 60 prototypes, 7 patents, 5 grants and performed over 25 international journal reviews, thus far. Award - winning expertise in team leadership with over 20 awards and honors for research in biochemistry, physical-biochemistry, molecular biophysics, protein and peptide chemistry, as well as performing innovative metabolic engineering, enzymology, microbiology, and molecular biology research globally. Core Qualifications Protein/Peptide Chemistry Protein/Peptide Expression Protein/Peptide Purification Protein/Peptide Engineering Protein Characterization Molecular Biology Ligand-Binding Protein Enzyme Biotechnology Microbiology Fermentation Drug Delivery ADME Experimental Skills Spectroscopic Methods: UV-Vis, IR, Atomic Absorption, Fluorescence, etc. Chromatographic Methods (analytical to preparative using open column, HPLC or AKTA purifier): Gel Exclusion, Hydrophobic Interaction, Revers Phase, Ion Exchange, Affinity, etc. Electrophoretic Methods: SDS-PAGE, Native PAGE, Isoelectric Focusing, Offgel, 2D, Blotting Techniques, etc. Thermodynamic/Hydrodynamic Methods: DSC, ITC, Centrifugation, Filtration, Diafiltration, Dialysis, etc. Molecular Biology Methods: DNA/RNA Extraction, PCR, Genetic Engineering, Rational Gene Modification, etc. Cell Biology methods/ Immuno Assay: Cell Culture, Cell Phantom Preparation, MTT, ELISA, etc. Microbiology Methods: Screening, Identification, Fermentation, Secondary Metabolites Pathways Engineering, etc. Education PhD Enzyme Biotechnology, Department of Biochemistry, University Putra Malaysia, Malaysia August 2010 Thesis title: "Production Optimization and Characterization of Thermostable Recombinant Lipase from a Locally Isolated Bacterium". MSc, Biophysics, University of Tehran, Tehran, Iran September 1997 Thesis title: "Qualitative and Quantitative Studies on Protein Transportation across the Blood-Air Barrier in Cultured Alveolar Epithelial Cell Monolayer". Awarded free education via competitive entrance examination. BSc, Cell and Molecular Biology, University of Tehran, Tehran, Iran November 1993 Awarded free education via competitive entrance examination. Experience May 2011 to January 2015 Company Name Post-doctoral Research Fellow Focused on production, purification and structure-function studies of multi-functional therapeutic peptides with Immunomodulatory, anti-inflammation, anti-hypertension, anti-oxidation and anti-microbial effects. Analyzed different enzymes/proteins as single molecules or as members of a network (e.g. signaling pathway), and their therapeutic/industrial applications. Developed the methods and conducted research on process optimization, product formulation, protein engineering, and QSAR studies, in artificial neural network, response surface modeling and other statistical methods. Designed and established new protein, peptide, and enzyme analytical methods and assay systems. Constructed gene cloning and different expression systems, and engineered the enzymes structures and functions. Studied the ADME of therapeutic molecules in vitro / in vivo, and developed different strategies for their delivery. Supervised 6 PhD, 5 MSc and 7 BSc students on multiple research projects. Taught university level courses in biochemistry and biophysics. Served as the lead on the bioactive peptides and functional molecules research team with over 22 members. Completed 4 research projects on study of therapeutic peptides and biofunctional molecules, which led to the development of over 60 novel prototypes, 6 patent applications, published over 9 journal articles and 7 conference proceedings. Designed and developed 2 recombinant GAD systems in lactic acid bacteria hosts for GABA over production. Received 18 awards from Invention, Innovation, Research and Technology Exhibitions. Created spectroscopic assay systems for the rapid screening of bioactive peptides/enzymes/microbes. January 2007 to December 2009 Company Name Graduate Research Assistant Recipient of the "Al-Biruni 2007/2008 outstanding researcher award" of enzyme and microbial technology research, and "Invention, Innovation, Research and Technology Exhibition" of University Putra Malaysia. Designed and constructed recombinant fusion intra-, extra-cellular and cell surface display of a novel thermostable, organic solvent tolerant, regioselective lipase, which led to the development of a patent, 3 prototype biocatalysts and 4 journal publications. September 2003 to July 2005 Company Name Research Fellow Conducted research on enzyme biotechnology and bioelectromagnetics, which led to the development of novel approaches to inhibit/activate enzyme activity. February 1999 to July 2005 Company Name Chaired the biochemistry and biophysics research lab with 17 members. Published 13 conference proceedings based on the conducted study on potential of electromagnetic fields to trigger the Phosphatidylinositol signal cascades and some of biomolecular hot points such as Na+/K+ ATPase and acetylcholinesterase. Recent Awards Gamo Pepto Cure; Immunomodulatory and Antihypertensive Bioactive Peptides Generated from Actinopyaga lecanora, Gold Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. VasoPept; A Marine Antihypertensive Bioingredient from Stichopus horrens, Gold Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. PeptoGreen; Green Soybean Proteolysate: A New Source of Antihypertensive Peptides with Industrial Application, Silver Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia. Multifunctional Winged Bean Seed Proteolysate, Gold Medal, 24th International Invention, Innovation & Technology Exhibition, ITEX 2013, 9-11 May, Kuala Lumpur, Malaysia. An Industrially Potent Lactobacillus plantarum for Dual Biosynthesizing Activities for the Production of Glutamic Acid and GABA, Gold Medal, 24th International Invention, Innovation & Technology Exhibition, ITEX 2013, 9-11 May, Kuala Lumpur, Malaysia. Note: More award information provided by request) Patents Generation of angiotensin-converting enzyme inhibitory peptides from Stichopus horrens. PI 2013 700 448 A process for enhanced production of glutamic acid and gamma-amino butyric acid. PI 2013 700 338 Protein hydrolysates from Actinopyge lecanora and bioactive peptides. PI 2013 702 386 Functional bioactive peptides from palm kernel cake protein. PI 2013 700 397 Production of biopeptides with angiotensin-converting enzyme inhibition and antioxidant activities from winged bean seed [Psophocarpus tetragonolobus (L.) DC]. PI 2013 700 449 Green soybean (Glycine max) seed hydrolystates with angiotensin-converting enzyme inhibitory activity. PI 2013 700 406 Novel microorganisms producing a thermostable lipase. EP 2450458,09.05.2012 View Publications via Google Scholar and ResearchGate http://scholar.google.com.my/citations?user=0wAGYkQAAAAJ&hl=en http://www.researchgate.net/profile/Afshin_Ebrahimpour. Skills .net, Acid, BSc, com, competitive, DC, Delivery, DSC, ELISA, Exhibitions, Functional, HPLC, http, Innovation, max, Exchange, modeling, MSc, network, neural, Novel, Optimization, PAGE, pathway, PCR, PhD, producing, Publications, Research, researcher, technology research, Transportation, UV, View, articles, 386 | AGRICULTURE |
753 | MECHANICAL ENGINEER Summary 5 years and 9 months experience as Mechanical Engineer in the operation and maintenance of boilers, swimming pools, deep well pumping stations and incinerators. 10 years experience as Mechanical Engineer/ Section Head in the operation and maintenance of water treatment plants, sewage treatment plants, sewage lifting stations, deep well pumping stations, swimming pools, raw water pumping and distribution stations. 7 years experience as lead man in the operation and maintenance of Gas Turbine Power Plant. 2 years experience as sewage treatment plant operator. 1.5 years experience as diesel generator set operator. 2 years 9 months experience as merchant ship electrician. 1 year experience as assistant electrician/wiper in merchant ship. 1 year experience as textile weaving supervisor. Highlights Pump and piping systems Motor Control Panel Operation and maintenance of sewage treatment plants and sewage lifting stations. Operation and maintenance of Reverse Osmosis plant, with PLC controls Operation and maintenance of Swimming Pools. Operation and maintenance of boilers, incinerator, and Gas Turbine Power plant. Operation and maintenance of Deep well pumping station. Operation and maintenance of diesel engine driven generator sets power plant. Accomplishments Our ship was in trouble when the right terminal shaft of the woodward governor that connects the governor to the injection pumps was broken while we were Somewhat near the Aleutian island in Alaska. The emergency speed of the ship was activated but that is too slow. I suggested to modified the linkage connection by using the left side terminal shaft of the governor. Then we were able to reach safely the port of Ketchikan, Alaska. When the power turbine blades of one of our Gas Turbine Engine were all broken, our chief Engineer asked me if we can replace it? This procedure were never done before me. I studied the video and bought a hydraulic jack and fabricate special tools so that we can separate the compressor from the combustion chamber. We recorded the hydraulic pressure when we had loosen the nut of the long stud bolt that hold the compressor and the combustion chamber, we used the same pressure when we put it back. There was a power outage, after the resumption of the power supply we lost the program of the PLC that controls our reverse osmosis plant.Since we don't have the program, we temporary convert the control by installing relays, magnetic contactors and timers and rewire it so that all sensors will function to protect the equipment and resume our much needed operation. Experience Mechanical engineer 05/2006 to 03/2012 Company Name City , State Supervise in the Operation and Maintenance of 8 units of boilers, 7 swimming pools, 12 deep wells and 2 incinerators. Changed the two sand filters and installed new chlorine dosing system on the New infantry swimming pool ( size of pool 82 feet by 82 feet) . Installed new deep well pumps and conducted the testing and commissioning. Monitor the work of the waste water treatment plant contractor in the installation of pumps and machines and also in the testing and commissioning. Supervise in the installation of swimming pool pumps, heaters, surface skimmers and in changing the inlet diffusers. Supervise in the installation of boilers and water softener for a small laundry in one of our satellite camp. Mechanical Engineer / Section Head 11/1995 to 01/2006 Company Name City , State Over all in-charge in the operation and maintenance of 6 water treatment plants, 2 waste water treatment plants, 8 sewage lifting stations, 15 deep well pumping stations and 2 swimming pools. Supervise in the excavation and installation of sewer line from the workers accommodation up to the waste water treatment plant with two lifting stations. Monitor and supervise in the excavation and installation of uPVC pipes for potable water and irrigation water in the officers housing Villas. Replacing the old corroded and weak pipes. Review all the proposals of the different contractor for the new 2 water treatment plants and submit recommendations to the officer in-charge. Check our daily, weekly and monthly reports that includes also the water analysis of the raw and product waters of the waste water treatment plants and the water treatment plants. Inspect the work of the contractor that digs and bore new wells and also in the installation, testing and commissioning of deep well pumps. Education Graduate : Mechanical Engineering course 1973 FEATI UNIVERSITY City , Philippines Mechanical Engineering course Affiliations Former member of Philippine Society of Mechanical Engineers Skills Electro/Mechanical Skill, Trouble shooting, installation of pipes and pumps, problem solver, design of controls for pumps and motors. installation of swimming pool heaters. | AVIATION |
754 | STUDENT ATTORNEY - CRIMINAL DEFENSE Summary Recent law school graduate, excited to begin my new career, offering skill in innovative problem solving and finding unique theories, ideas and solutions to create effectual case arguments. Works aggressively to achieve continued success. Dedicated insurance professional with more than 13 years of experience investigating and processing complex automobile insurance claims. Excels in analyzing damages, causes, interpreting policies and negotiating payment solutions. Effectively managed multiple high priority projects Takes pride in providing exemplary customer service. Highlights Claims file management processes Litigation management Strong interpersonal and communication skills Exceptional negotiator Experience negotiating health insurance liens Subrogation knowledge Strong insurance defense/personal injury background Professional and personable Accomplishments Earned opportunity to apply for an internship with a Professor who is
a sitting U.S. District Magistrate Judge due to receiving one of the
highest
grades in his Advanced Legal Writing class. Recommended to apply for a law clerk position with the Court of Criminal Appeals. Awarded highest file quality score for the region as a first year team leader. Nominated and selected among thousands of employees to travel to Corporate Headquarters and meet with the CEO and Head of Claims to understand company culture and process as acknowledgment for contributions to my region. Held position as one of 6 Claims Specialist Leads in Texas Consistently performed at a high meets to exceeds level in all areas to include file quality, accuracy, efficiency and work environment Selected by supervisor to assist with file closures; resolve complex claim-processing issues; participate in commercial reserves analysis; monitor claim status in a mentor capacity to other teammates. Experience Student Attorney - Criminal Defense Aug 2015 to May 2016 Company Name － City , State Offered extensive case status explanations to each client. Advised clients of their rights. Explained the legal process to each client and answered questions to help ease concerns. Conducted legal research and facts investigation for case litigation. Drafted necessary motions relevant to each case. Interviewed witnesses/Crime scene reconstruction Worked on a high profile writ for habeas corpus Negotiated plea deals with prosecutor Claims Specialist Lead Jan 2008 to Jul 2015 Company Name － City , State Managed files in litigation and worked closely with defense counsel to develop strategy to bring cases to resolution. Attended, negotiated and resolved close to 100 features in mediation. Handled serious and complex claims by investigating, analyzing, and determining the extent of liability concerning loss of damages through attempts to affect fair settlement with claimants and insureds. Mentored new members of the claim staff. Entrusted with $75,000 in settlement authority. Team Leader Aug 2004 to Jan 2006 Company Name － City , State Responsible for overseeing daily administration of claims work flow for my assigned team. Supervised, coached, and developed team to ensure quality outcomes and superior customer service. Monitored claims to ensure file quality is compliant with established standards. Maintained accountability for team performance. Mentored team members to Casualty promotion Explored alternatives to find innovative ways to leverage opportunities for team to improve quality of work/life balance. Claims Trainee Oct 2002 to Aug 2004 Company Name Mastered basic claims handling in a high demand atmosphere. Property Damage Assessor- Estimated vehicle damages, managed preferred repair shops, informed customers. of the repair process, repair quality assurance Casualty Adjuster- Completed detailed review of medical records/ bills, negotiated settlements with attorneys, monitored files for possible lawsuit potential. Education J.D. , Law 2016 St. Mary's University － City , State Coursework in Criminal Justice Legal License Pending November 2016 Bachelor of Arts , English Literature 2000 Texas A&M University - College － City , State , USA English Literature Training Risk Management and Insurance coursework Extensive training in auto insurance terminology/ processes (parts, repair and medical procedures) Texas and other state's regulations Customer Service Delivery Commercial Specific Issues Skills Interpersonal and communication, Customer service, File management, Insurance, Legal Research & Writing, Litigation, Mediation, Medical record review, High level claim evaluation, Commercial needs, Negotiation, Processes, Quality assurance, Risk Management, Settlements, Strategy | AUTOMOBILE |
755 | LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. Track record for assisting the Customer Service and Sales dept. in achieving its potential by using my implementing experience, increasing sales 13.46% above goal also interacting with all levels of management to improve customer and business satisfaction. Secured over 65 + Shared Success Awards; Received several Sales Agent of the month Awards; Awarded numerous prize/gifts, awards for consistently meeting/exceeding sales goals, successfully closed on all referred products and maintained weekly & monthly KDM & QA Scores of 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience 09/2014 to 10/2015 Licensed United Healthcare Insurance Sales Agent Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy. 03/2014 to 09/2014 Account Executive Sales Agent/FedEx Account Company Name － City , State Responsibilities included maintaining and deepening existing customer relations. Made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also Increasing the volume from existing customers. Successfully delivered Client's family of services implementing well developed sales skills, collaboration, and effective negotiation. Conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement. 09/2013 to 03/2014 Licensed United Healthcare Insurance Sales Agent Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy. 04/2013 to 09/2013 Customer Service Agent Company Name － City , State Functioned as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance. Duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility, benefits parameters applied, determination of prior authorizations or overrides and exceptions in systems. Deliver exceptional customer and able to complete calls expeditiously and accurately with assurance/confidence, accuracy, and professionalism on every member/pharmacy/pharmacist interaction in a fast-paced call environment adhering all HIPAA and CMS compliance and regulations. 11/2008 to 09/2012 Online Customer Service & Sales Agent/ Web/Ivr PSR II Company Name － City , State Received more than 100+ inbound calls daily assisting personal and business customers with comprehensive website navigation, troubleshooting and account maintenance; establishing online accounts, password resets & creating user id's; clearing cookies/cache and temporary internet files. Assisted customers with merchants and online bill pay issues and problems of reconciling accounts using, Quicken and QuickBooks software, utilized multiple screens and programs daily. Educated and referred all product/ services types; loans; insurance; saving's; checking's; opened and closed accounts; issued new and replacement atm/debit cards; ordered checks; issued refunds and credits; processed cash advances. Interacted with challenging customer issues with other departments, via web chat and email, resulting in first contact resolutions and exceptional customer service. Consistently stayed up to date with company policies, guidelines and bank regulatory compliances; (BSA), USA PATRIOT Act, (OFAC), (FDIC), (TISA), (HMDA) & (CRA). 07/2006 to 08/2008 Customer Service Task Specialist Company Name － City , State Made contact with Creditors & new and existing clients daily to open/update accounts; negotiated account terms for clients; added, updated and modified PIF creditors on client profiles. Collected processed and modified payments of ACH amounts & dates; educated and advised clients of new or counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals of 200 inbound/outbound calls daily while collaborating with customer care depts. amp; manager to enhance customer service. Education and Training Business Administration DeVry University Charlotte NC Business Administration 2013 Completed various courses and seminars in customer service, call center simulations sales strategies, banking terminology in the teller role/ lockbox operations, goal-setting, public-speaking and computer skills: Banking and Customer Service Training Certificate.
Wachovia Bank NA; - Charlotte, NC: Web/ IVR Certificate (2008)
Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate Goodwill Career Development Center － City , State 2001 Computer Office Information Systems Certificate Central Piedmont Community College － City , State 2001 High School Equivalency Diploma Central Piedmont Community College － City , State 3.75 Skill Sets Trouble Shooting, programming, aproach, banking, atm, lock box, benefits, call center, clients, customer relations, customer service training, email, goal-setting, information systems, insurance, IVR, Lotus Notes, Messaging, Microsoft Office Suite, Outlook, Ne, negotiation, navigation, people skills, policies, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport building, reconciling, sales, Time Management, Trouble Shooting, website development Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML | HEALTHCARE |
756 | SENIOR ACCOUNTANT Summary SEASONED PROFESSIONAL WITH A PROVEN ABILITY TO PERFORM CRITICAL ACCOUNTING FUNCTIONS TO MEET BUSINESS NEEDS AND ENSURE REGULATORY COMPLIANCE FOR CORPORATIONS IN ENERGY INDUSTRY (POWER, GAS, CRUDE/FUEL OIL AND OTHERS). IN-DEPTH KNOWLEDGE OF ACCOUNTING PRINCIPLES AND PRACTICES, INCLUDING COMMODITY AND CASH SETTLEMENTS, TAX/FINANCIAL PLANNING, FISCAL ANALYSIS, ACCOUNT RECONCILIATION, MONTH/YEAR-END CLOSING, COMPLIANCE MANAGEMENT. FAST LEARNER WITH EXCEPTIONAL COMMUNICATION AND INTERPERSONAL SKILLS; ABLE TO BUILD RELATIONSHIPS WITH INDIVIDUALS AT ALL LEVELS-FROM FRONT-LINE STAFF TO THE CEO. TECH-SAVVY, PEOPLE-ORIENTED LEADER WITH 15+ YEARS IN ACCOUNTING AND PRIOR EXPERIENCE AS PART OF A LANDMARK FOOD SERVICE FAMILY BUSINESS IN HOUSTON. AREAS OF EMPHASIS: Accounting Management (AP, AR, GL) Budget, Performance & Variance Analysis Commodity Settlements Internal & External Audits SOX Compliance System Implementation & Optimization P&L Analysis & Reporting Gathering, Processing & Analyzing Data Internal & Fiscal Controls Financial Statement Preparation Cash Management & Account Reconciliation Tax Planning & Management ASPIRE (Accountability, Safety, Passion, Integrity, Respect & Esprit de Corp) Highlights MS Office, Oracle, Hyperion, Hyperion Retrieve, SAP, MerrillReports, DST, Bloomberg, PeopleSoft, IDC, Seagate Crystal Reports, Fundstation, Nucleus, Allegro, Citrix, A/P and A/R EDMS Experience March 2006 to June 2014 Company Name City , State Senior Accountant Managed accounting functions for power and gas company with a fleet of highly efficient power plants (93 natural gas and natural gas/steam cogeneration plants currently in operation or under construction) that provide 29K megawatts of clean, reliable electricity in 20 US states and Canada. Managed and executed accounting, treasury and administrative functions in fast-paced setting. Performed month-end close, journal entries (including non-standard entries), account and balance sheet reconciliations, variance analysis and forecasting functions. Executed commodity settlements to resolve pricing disputes, volume variances and other issues. Drafted invoices based on contractual agreements, and reported status and activity of Northeast U.S. plants to corporate offices. Prepared FERC reporting for plants with routine and non-routine accruals. Interacted with IT, scheduling, deal capture, legal, trading, commercial/ plant/business managers and other teams on daily basis. Selected Contributions: Successfully collaborated with plant accountants, gas schedulers and traders in interpreting and resolving challenges that arose between the company's Commercial Group and individual plants. Partnered with the Credit Group in managing prepayment and margin settlements, and coordinating long-term deposits. Gathered data, validated accuracy and prepared files for estimates, journal entries, recurring transactions and other financial management and accounting tasks. Planned and facilitated internal and third-party audit procedures, and maintained Sarbanes-Oxley (SOX) documentation to comply with internal controls. Expertly reconciled CES Margin Call deposit activity, which involved prepaid accounts and other liabilities, and roll-forward FRS quarterly and yearly schedules. As part of month-end closings, researched differences between financial and trading systems, and developed a margin to assist the Financial Accounting team. Participated in monthly calls regarding the operational status of plant facilities, and to coordinate complex accounting functions (General Ledger, AP/AR, month/year-end closings and other matters). Skillfully reconciled the Nucleus Trading System to PeopleSoft 9.1 financials, and further reconciled data to the GL to accurately document gross margin. October 2005 to March 2006 Company Name City , State Accountant / Analyst Performed accounting activities during a period of significant corporate change, as Borden Chemical, Inc., Resolution Performance Products, LLC and Resolution Specialty Materials, LLC merged with Bakelite AG to form the world's-largest producer of thermosetting resins with more than $4B in annual revenue. Managed accounting processes (AP/AR and account updates/reconciliations) with speed and accuracy. Interfaced with vendors and customers in resolving discrepancies and billing issues. Trained and mentored newly hired staff. Streamlined day-to-day procedures. Selected Contributions:. Defined and implemented highly efficient A/P processes and documentation. Liaised clients to seamlessly initiate Electronic Data Management System (EDMS) functions. March 2005 to October 2005 Company Name City , State Accountant Provided accounting expertise and support for investment management firm with $129B assets under management. Prepared quarterly, semiannual and annual financial statements, and oversaw SEC and other regulatory filings for 145 investment portfolios (64 retail funds, 28 variable annuity funds, 32 sub-advised funds, one contractual plan, one separately managed account and seven AIM private asset management portfolios. Met financial reporting disclosure requirements. Selected Contributions:. Identified and analyzed accounting and reporting errors, and recommended revisions as well as process improvements to eliminate redundant issues. Entrusted with the timely and accurate execution of financial statements and schedules, MD&As, expense ratios, total returns, report production processes, advisor compensation, fee tables, financial information and many other accounting tasks. July 2000 to August 2004 Company Name City , State Analyst / Rotation Conducted pre-bankruptcy accounting and financial analysis, and post-bankruptcy claims compression tasks for former provider of natural gas, electricity and communications products and services to the wholesale and retail markets. Prioritized and completed the full range of accounting actions, such as consolidating financial statements, reconciling accounts, preparing balance sheet summaries, schedules and annual reports. Coordinated and facilitated audits; systematically isolated, researched and resolved issues. Analyzed variances. Performed month-end closing processes. Enforced GAAP guidelines. Assisted in SEC filings. Selected Contributions: After bankruptcy proceedings, analyzed, reconciled and negotiated settlements of $.75B of the company's $100B+ claims filed against debtor entities, and secured agreements with claimants to resolve claims. Cooperated with governmental inquiries/investigations; worked diligently to minimize liabilities. Built the foundation for success with Antonio's Flying Pizza and Italian Restaurant, a multigenerational family business and landmark restaurant in Houston. Gained valuable experience at all levels of business and financial operations, beginning at the ground floor and advancing to Vice President. Education 1 1999 UNIVERSITY OF HOUSTON City , State Accountancy BBA GPA: Magna Cum Laude ~ Awarded GPA Improvement Scholarship Accountancy Magna Cum Laude ~ Awarded GPA Improvement Scholarship Credentials & Training: Notary Public ~ Texas Real Estate Salesperson License ~ ACE Yellow Belt Training ~ CPR Certified ~ Super User Training in PeopleSoft 7.5 to 9.0 ~ Communication and Interpersonal Skills Personal Information Active Volunteer, Houston-Chevron Marathon and BP MS 150 (Calpine)
. continued. Languages Fluent in Italian and dual US and Italian citizen ~ Conversational in Spanish Skills accounting, accruals, administrative, AP, A/P, AR, asset management, balance sheet, billing, Bloomberg, Citrix, closing, Interpersonal Skills, CPR Certified, Credit, Seagate Crystal Reports, clients, Data Management, documentation, fast, financials, financial, financial management and accounting, Financial Accounting, financial analysis, financial reporting, financial statements, forecasting, funds, General Ledger, GL, Hyperion, investment management, Italian, legal, managing, Materials, MS Office, natural gas, Notary Public, Oracle, PeopleSoft, PeopleSoft 7.5, PeopleSoft 9.1, pricing, processes, producer, Real Estate, reconciling, reporting, retail, SAP, Sarbanes-Oxley, scheduling, settlements, Spanish, tables, User Training, trading systems, Trading System, treasury, annual reports, year-end Additional Information Community Involvement: Active Volunteer, Houston-Chevron Marathon and BP MS 150 (Calpine)
. continued. | ACCOUNTANT |
757 | EXECUTIVE SOUS CHEF Summary Dynamic, resourceful and skilled Executive Head Chef with 25 years of success in fine dining, casual dining and catering. Skills Staff development and training Inventory control ServSafe certified Operations management Follows propers SOP's of all organizations Focused and disciplined Cross-functional team management High volume production capability Well-tuned palette Supervision and training Focus on portion and cost control Bilingual (English/Spanish) Featured in The Carroll County Times Core Accomplishments Successfully managed two kitchen staffs of 40 employees during high volume dinner services for more than 250 diners each
night. Experience Executive Sous Chef Dec 2016 to Current Company Name － City , State Taste all prepared dishes, and observed color, texture and garnishes. Adhere to staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and support companies SOPs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food production. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products Enforced appropriate work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Executive Chef Jan 2012 to Dec 2016 Company Name － City , State Reduced food costs by 2% by expertly estimating purchasing needs and buying through approved suppliers. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and
local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining
areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety
requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Consistently produced exceptional menu items that regularly garnered diners' praise. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary
considerations. Enforced appropriate work-flow and quality controls for food quality and temperature. Developed strategies to enhance catering and retail food service revenue and productivity goals. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Actively participated in staff meetings and operated as an effective management team leader. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity
without compromising guest satisfaction. Built and fostered a team environment
Expert in final plate preparation with authentic presentation. Executive Chef Apr 2005 Company Name － City , State Reduced food costs by 2% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and
local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining
areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety
requirements. Followed proper food handling methods and maintained correct temperature of all food production. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper
food handling methods and maintained correct temperature of all food products. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary
considerations. Developed strategies to enhance catering and retail food service revenue and productivity goals. Enforced appropriate work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Education and Training Bachelor of Arts , CULINARY ARTS 2001 CULINARY ARTS BIC City , State , United States Classes in Restaurant and Facility Operations Coursework in Pastry Arts
Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine
Nutrition courses Skills Arts, budget, color, cost control, Staff training, English, estimating, Focus, functional, Inventory management, inventory, Inventory control, team leader, meetings, negotiator, Operations management, problem solving, producing, program development, purchasing, quality, receiving, retail, safety, Spanish, Staff development, staffing, Supervision, team management, work-flow | CHEF |
758 | SENIOR ACCOUNTANT Summary Senior Accounting Professional with extensive experience in various areas of accounting and finance. Visionary with strategic analytical skills. Practical, articulate and creative with proven ability to positively impact an organization's financial health. Proven ability to resolve conflict, improve processes, and is Lean Six Sigma certified. An expert negotiator with a continuous focus on ROI. Able to consistently meet challenges in a demanding work environment to achieve and exceed organizational goals.Results-orientated in a deadline-driven environment. Performance improvement and excellent vendor relations and customer service skills. Conceptual and exceptional multitasking abilities. Expertise includes: Highlights Cost control Month-end reconciliation and analysis Budgeting and forecasting Financial statements reporting Analytical and critical thinker Self-starter Superior research and investigation aptitude Internal and external auditing Experience 11/2009 - 01/2016 Company Name - City , State Senior Accountant One of the largest national providers of emergency and hospital medicine contract management services with an annual revenue of $350 million. HPP serves and supports hospital clients in more than 20 states and physicians across the country. Managed Subsidy Revenue and A/R process associated with over 70 contracts totaling $53 million in revenue. The process involved monthly closings, preparation of journal entries, accounts reconciliations and analysis. Preparation of monthly invoices, audit lead- schedules, budgeting and forecasting revenue, collections and expense control activities. Accruals, contract reviews. Quality measure benchmarks. Awarded employee of the quarter for reducing Company's outstanding A/R by 70% in 30 days. Increased Revenue by 20% by implementing an in-depth auditing process which maximized revenue recognition. Prevented negative impact on the bottom line by negotiating payment plans and settlements with clients who were experiencing financial difficulties minimizing risk exposure. Analyzed, identified and resolved issues affecting revenue. Coordinated and communicated with internal departments to ensure their understanding of revenue streams keeping revenue on target. Increased revenue significantly by recognizing established performance metrics that exceeded organizations expectations, improving the overall bottom line. Conducted monthly meetings with Executives and Legal to ensure accurate revenue recognition compliance, discussed fluctuations and made appropriate suggestions minimizing risk. Developed action plan for Divisional Presidents by creating a detailed report for implementation, to improve performance metrics Increased monthly cash flow generating financial savings by building relationships with clients gaining ongoing trust and credibility at all levels. Streamlined billing activities improving efficiency in the A/R process resulting in less outstanding account balances and less bad debt write-offs leading to significant financial gain. 02/2006 - 11/2009 Company Name - City , State Senior Accountant A health care organization with an annual revenue of over $5 million specializing in drug and alcohol rehabilitation with a primary focus on substance abuse. 01/2006 - 01/2009 Company Name - City , State Senior Accountant A health care organization that operated a contract with the State of Florida Department of Juvenile Justice to provide psychiatric and other behavioral health services principally to at-risk troubled female youth. Maintained the day-to-day financial activities of the Company including payroll, accounts receivable, Accounts payable, month end closings. Financial statements reconciliations. Preparation of financial statements, general ledger, account analysis and reconciliation, journal entries, and performed variance analysis. Cost containment and cash management of the facility. Worked in collaboration with the corporate office to ensure accuracy and integrity of financial information. Earned reputation for positive work ethic, dedication, and flexibility; retained throughout organizational restructure consisting of twmergers/ acquisitions within a ten month period. Directed team and played a key role in pre-acquisition due diligence/assessment effort that was crucial to successful merger. Played significant role in developing company-wide consolidation plan to reduce operating expenses. 01/2001 - 01/2006 Company Name - City , State Controller Prepared financial statements, general ledger, account analysis and reconciliation, journal entries, and performed variance analysis. Cost containment and cash management of Facility. Compiled periodic financial reporting packages. External audits to ensure regulatory compliance and operational efficiency/accuracy. Worked in collaboration with CFO to ensure accuracy and integrity of financial information. Merger-due diligence. Supervised A/R team of 3. Managed and maintained all HR records. licensing of facility, scheduled and conducted new hire orientation and employee training sessions. Ensured compliance of the HR function to federal and state laws and regulations, guaranteed WORKPLACE SAFETY STANDARDS ARE MET AND MAINTAINED, assured employee adherence to all policies and procedures managed employee rEWARDS, AND RECOGNITION PROGRAMS handled employee relations matters with tact and sensitivity. Part of successful corporate acquisition transition to Horizon Health. Increased company's bottom line and significantly reduced supply cost by reducing the number of vendors and negotiated a lower cost for products. Saved company $20,000 in the first year by reducing outside collection agencies fees by keeping function in-house. Reduced unearned employee compensation by implementing and maintaining automated timekeeping system that recorded daily attendances absences & vacation records. Improved efficiency by implementing and training employees on new timekeeping system, which resulted in better time management and reduction of payroll errors and processing time. Implemented on- site training for employees which decreased absenteeism and turnovers, and saved the organization significant training and travel cost. Strengthened employee/manager relationships increasing productivity by 20%. Reconstructed and organized HR department into an effectively functioning unit. Education MERCY COLLEGE City , State Bachelor of Science : Accounting Accounting Skills Microsoft Word/Excel Great Plains Dynamics BI360 (BusinessIntelligence Tool) Keane Care | ACCOUNTANT |
759 | NETWORK ADMINISTRATOR Summary Analytical Network Administrator adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Highlights Server administration, Technical documentation, Network security, Network management, Data backups, Disaster recovery, Project Management, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning Microsoft Office expert Microsoft Certified Solutions Associate (MCSA) Certificate DHCP/DNS Ethernet and Firewall proficient MS Office proficiency Microsoft Certified Solutions Associate (MCSA): [Name of Microsoft technology] Microsoft Certified Technology Specialist (MCTS): [Name of Microsoft technology] Exceptional telephone etiquette Patient and diligent Troubleshooting proficiency Windows XP/Vista Proficient in AVG, Printers, PC Security systems Accomplishments Exceeded monthly goals by successfully handling more than 80 trouble tickets per week. Experience Network Administrator Feb 2006 to Mar 2016 Company Name Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards. Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. Secures network system by establishing and enforcing policies; defining and monitoring access. Reporting network operational status by gathering, prioritizing information; managing projects. Maximizing corporate network services uptime. Giving over the phone, email and remote support to customers. Implementing network security measures to protect data, software, and hardware. Utilizes Active Directory to manage user accounts, create groups, and computer accounts Administering a Microsoft Windows Server network of servers. Investigating problems and then making technical recommendations. Resolving network operational issues. Installing and testing server software on a variety of platforms. Professional Accomplishment: Successfully migrated users and computers from Novell NetWare to Microsoft Active Directory Successfully upgraded Windows Server 2003 Server to Server 2008 Successfully upgraded Windows Server 2008 Server to Server 2012 Successfully upgraded network infrastructure and configured Cisco 2950 switches for 66 Federal Contract Towers in the State of Florida Successfully migrated Computers and users from windows XP to Windows 7. Resolved customer complaints and concerns with strong verbal and negotiation skills. Trained new employees and explained protocols clearly and efficiently. . Troubleshot hardware issues and worked with service providers to facilitate repairs. Created new account, reset passwords and configured access for users. Troubleshot hardware issues and worked with service providers to facilitate repairs. Developed documentation for common processes for both support staff and end-users. Education Computer Information System /Network Engineering Barry University Project Management Professional Florida Atlantic University Six sigma GreenBelt Florida Atlantic University Certifications Microsoft Certified Systems Administrator Microsoft Certified Systems Engineer Microsoft Certified Technology Specialist ITIL Foundation V3 Certified Comptia A+ Certification Skills A+ Certification, Active Directory, Cisco, hardware, designing, directing, Disaster recovery, email, ITIL, LAN, managing, access, Microsoft Certified, Microsoft Certified Systems Engineer, Windows 7, Microsoft Windows, windows XP, Network Administrator, Network management, Network Hardware, Network Design and Implementation, Network security, Network Troubleshooting, Network, Networking, Novell NetWare, optimization, policies, Project Management, Proxy, Reporting, scheduling, Servers, Six Sigma, switches, system configuration, Technical documentation, phone, troubleshooting, upgrades, Windows Server | AVIATION |
760 | PROGRAM MANAGER Highlights Microsoft Office (Word, Access, Excel, Outlook, Powerpoint) Advanced GFEBS Windows XP Professional Intermediate Windows Vista Beginner CPR/Combat Lifesaver Intermediate Experience June 1999 to Current Company Name Program Manager September 2006 Company Name － City , State Salary: $ 54,000. Hours per week: 40. Army Aviation. Maintain accountability on aviation, health and safety budget for 6 different divisions and 23 sub-divisions. Compile fiscal, financial and ISR reports for two facilities and all aviation assets in Nebraska. Insures that needed plans, materials, and tools are available, and that needed stock is obtained from supply locations. Inspect monthly obligation plans, STANFINS reports GFEBS and AFCOS accountability to avoid over-obligating. Sustain constant program schedules and status to provide accurate information to State Aviation Officer and Chief of Staff. Establish rules, regulations and controls to ensure complete accuracy in program execution. Develop future fiscal year operating program plans that include variations for fuel and personnel costs, flight hours, maintenance, weather and execution. Executed between 99.9-100% every fiscal year with over $3.5M, 3 Airframes and 17 aircraft. Utilized the Logistics Modernization Program (LMP) for order processing, inventory management, customer service and acquisition. Created, maintained, and updated automated Standard Operating Procedures (SOP). Compiles data for reports, projections, flow charts, and graphs for all missions and completes presentations through Adobe or Microsoft to Company, Troop and Battalion commanders. Routinely edits content, grammar, style and presentation of multi-formatted documents with technical and visual information to improve the intended audience's interpretation and acceptance of topics presented. Creates databases and spreadsheets to reflect accountability items, funding, budget, analytical and statistical information. Utilized various programs to conduct own research for future productions of equipment. Assisted maintenance officer with completing all 4610-Rs required to begin production of AASF #2 in Grand Island. Maintains the KIRS Key control Program. Completes funding requests on PRweb, typing Monthly Obligation Plans, tracking/cutting orders and obligating/de-obligating funds on AFCOS. Analyzed funding for AFTPs and SFTSP from TC 1-210 and DFAS 37-100-2008. Assists State Aviation Safety Officers from Colorado, Utah and Minnesota on COMSEC and Quality Control complications. Coordinates delivery, status of repair and/or pickup of equipment with supported units and maintenance shops through network database. Passes to workers instructions received from the supervisor, demonstrates proper work methods, and starts work. Insures that needed plans, blueprints, materials, and tools are available, and that needed stock is obtained from supply locations. Guides and assists other workers performing repair work. Performs functional tests, analyzes performance and malfunctions, removes, installs, tests, maintains, modifies, performs alignments and troubleshoots the electronic, electrical, mechanical and hydraulic assemblies, modules, and interconnecting cables of a variety of combat and tactical electronic, communication, navigation and secure/comsec equipment to include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles and all wiring. Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators and break out boxes (BOB) for fault isolation, verification, or adjustment of assemblies, systems, circuit cards, components, wiring and electronic modules. Experienced in working in fast paced environments which demand organizational, personal and professional skills. Honorable, principled and poised during any situation. Detail oriented and resourceful in completing any project and multi-tasking. Proficient at databases, presentations, logistics and word processing. May 1998 to Current Company Name Grade Level: E-4. Salary: $300/month. Quality Assurance/Technical Inspector. Maintains All files and records for 24 UH-60A Blackhawk, and 14 CH-47 Chinook Helicopters. Inspects all avionics/electronic work completed through Microsoft office and windows XP professional. Created a network database and maintained all calibrated systems and test equipment for the Battalion. Ensured work requests were properly routed through repair facility. Installed ULLS-A Servers and uploaded an entire new program for the aircraft fleet. Utilized C++ and ANCDs to apply cryptic information. Compiles data for reports, projections, flow charts, and graphs for all missions to include "secret" and completes presentations to Company, Troop and Battalion commanders. Coordinates delivery, status of repair and/or pickup of equipment with supported units and maintenance shops through network database. Completes presentations and all statistical data through adobe and Microsoft powerpoint. Furnishes assistance to Supervisors on production problems and work planning. Creates, maintains, and updates automated Standard Operating Procedures (SOP) and publications. Uses specialized test equipment to carry out all phases of avionic and electronic installation, maintenance, repair, and operational testing of base stations, remote transmitters, flight systems, flight controls, receivers, communication, navigation, countermeasure and mobile equipment. Planned, organized and led seven Downed Aircraft Recovery Missions. Programs, schedules, and establishes priorities for routine maintenance, unscheduled maintenance, combat damaged systems, and repair of equipment. Initiates, updates and closes out files, records, and reports according to applicable regulations and Technical Manuals. Installs new communication and navigation systems on all assigned aircraft. Performs maintenance, troubleshooting and repair of all systems ensuring operational capability of all electronic and electro-mechanical systems and equipment. Maintains, installs and repairs secret level, and COMSEC equipment to include encoding and encrypting radios and loading frequencies on sincgars radios. Ensures that all systems and equipment are reliable and parts are available if needed. Plans and organizes work and provides guidance and assistance for peers and lower enlisted. Insures that needed plans, blueprints, materials, and tools are available, and that needed stock is obtained from supply locations. Guides and assists other workers while performing repair work. Checks work in progress and when finished for compliance with supervisor's instructions, work orders, and established shop procedures on work sequence, procedures, methods and deadlines; and directs or advises other workers to follow supervisor's instructions and tomeet deadlines. Performs functional tests, analyzes performance and malfunctions, removes, installs, tests, maintains, modifies, performs alignments and troubleshoots the electronic, electrical, mechanical and hydraulic assemblies, modules, and interconnecting cables of a variety of combat and tactical electronic, communication, navigation and secure/comsec equipment to include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles and all wiring. Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators and break out boxes (BOB) for fault isolation, verification, or adjustment of assemblies, systems, circuit cards, components, wiring and electronic modules. Experienced in working in fast paced environments which demand organizational, personal and professional skills. Honorable, principled and poised during any situation. Detail oriented and resourceful in completing any project or and multi-tasking. Proficient at databases, presentations, logistics and word processing. Excelled in an E-7 position as an E-4 for an 18 month deployment to Iraq (March2006-September2007.) Received numerous medals to include Good Conduct Medal, Army Accommodation Medal and The Bronze Star Medal. Education US : May 1997 Malcolm High School － City , State Bachelors Degree : Aeronautical Engineering Embry-Riddle Aeronautical University － City , State Aeronautical Engineering MBA Additional Information Top Secret Security Clearance (TSCI)
FCC License Skills Adobe, Army, blueprints, budget, C, C++, cables, charts, content, CPR, customer service, databases, database, delivery, Detail oriented, fast, financial, functional, funds, GPS, graphs, Inspects, Inspect, Inspector, interpretation, inventory management, Logistics, materials, mechanical, Access, Excel, Microsoft Office, Outlook, Microsoft powerpoint, Powerpoint, Windows, Windows XP, Word, multi-tasking, navigation, network, organizational, personnel, presentations, progress, publications, Quality Control, Quality Assurance, repairs, research, Safety, FM, Servers, SOP, spreadsheets, supervisor, Technical Manuals, Test Equipment, troubleshooting, typing, UHF, VHF, Vision, Vista, wiring, word processing | AVIATION |
761 | PRACTICE MANAGER Education and Training Certificate of Completion: Health Information Technology - Coding Certificate Program Rowan College of Burlington County － City , State MA : Administrative Management/Public Administration Administrative Management/Public Administration BA : Social Science/Political Science Bowie State University Clarion University of Pennsylvania － City , State Social Science/Political Science Skill Highlights Professional Summary Strategic healthcare professional with over 10 years in Operations Leadership: Medical Practice Management, Hospital Administration, Behavioral Health, and Medicare Services Core Qualifications Patient Centered Quality Home Population Health Management Medicare and Medicaid Services Regulatory Compliance Performance and Quality Improvement Electronic Health Records Reimbursement Methodologies ICD-10-CM, ICD-10-PCS, HCPCS (CPT-4) Medical Terminology Anatomy and Physiology Accountable Care Organization Revenue Cycle Meaningful Use Health, Disability, and Life Insurance Physician Quality Reporting System Microsoft Office Suite, Lawson, IDX, EPIC, NextGen, DocuTap, Virtual Physician Assistant (VPA), Business Objects, Navinet, Medview, SAM, STATT, Press Ganey, Hyperion, Infoview, Patient Safety Net, SharePoint. Professional Affiliations American Health Information Management Association (AHIMA), 2014-current
American Society for Quality (ASQ), 2013-current
American College of Health Care Executives (ACHE), 2006-current.
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Amoge Omeronye Professional Experience Practice Manager January 2016 to Current Company Name － City , State Manage administrative operations in a "patient centered medical home practice (PCMH) model for quality and safety, accessible services, coordinated, and comprehensive care. Complete and comply with different payer quality reporting measures. Provide hands-on operational support to employees for optimal customer service. Revised, developed, and restructured workflow for continuous quality improvement and desirable outcomes. Address patient complaints immediately for service recovery. Investigate and resolve charge discrepancies and billing matters. Train, and educate employees in areas of improvement, through staff meetings, individual supervision, and rounding. Employee professionalism and engagement have shown significant improvement. Ensure healthy and safe environment of care through system and facility maintenance. Educate employees on the organization's clinical policies and procedures, and healthcare regulations. Improved EHR documentation, including appropriate and timely completion and update of care guidelines, patient communication, provider inbox and provider approval queue (PAQ). Healthcare Operations Professional September 2012 to January 2016 Company Name － City , State Provide professional advice and recommendations for healthcare providers to overcome challenging operational problems. Streamline the complexities of the day-to-day operations to drive short and long-term financial growth. Assess workplace health, safety and wellness processes in which employees work, and the physical factors that support or hinder productivity and employee health. Initiate and develop strategies for agency-wide commitments, appropriate safety and health training; and the development of standardized policies and procedures. Foster an environment where strong and professional relationships thrive. Improve quality of care through continuous quality improvement activities. Train and develop clinical staff, management, and support staff on current healthcare regulations and requirements. Provide clients with healthcare exchange-based products and services. Educate and enroll benefit recipients in various Medicare Plans. Senior Practice Manager January 2008 to July 2012 Company Name － State Managed day-to-day operations of 3 practice locations in gynecology, gynecologic surgery, obstetrics, and maternal and fetal medicine. Provided operational leadership for 40 FTEs, including medical practitioners and support staff. Successfully managed the practice finances and revenue cycle, including 50,000 annual RVUs and
$9M appropriate in-patient and out-patient billing. Reduced billing errors by 15%. Facilitated monthly financial meetings to analyze detailed monthly financial reports. Provided root causes and resolutions for variances. Developed practice budgets, of which ended favorably by 8.5% for 3 consecutive years following inception of position. Monitored and maintained regulatory compliance and requirements: staff onboarding, appointment and credentialing, training, best practices, professional licenses and certifications, continuous medical education (CME) credits, OSHA, HIPAA, PHI, CMS guidelines, labor laws, etc. Successfully led the practice conversion from IDX to EPIC Ambulatory Practice Management (APM) and Electronic Medical Records (EMR) systems. Developed and implemented clinical improvement projects and innovative programs; formed the practice clinical effectiveness and quality improvement (CEQI) team for quality control and improvement, and risk management. Defined and implemented innovative measurements of performance standards that improved practice efficiencies. Performed practice evaluations and audits for organizational and regulatory compliance. Maintained patient and customer focus, safe, and friendly environment of care. Partnered and collaborated with corporate and clinical leadership, physicians and mid-level practitioners. Increased staff motivation and engagement through individual staff supervision, on-site training, in-services, and performance award system. Staff turnover was at an all-time of 2%, and staff training and educational compliance at 97% -100%. Replaced costly temporary/agency hours, with more cost-effective skilled personnel. Monitored databases to keep track of practice inventory. Managed practice facilities, leases, and vendor contracts. Program Administrator October 2005 to July 2007 Company Name － State Provided operational leadership for the divisions of Nephrology, Pulmonology, and 6 satellite locations. Managed a clinical team of attending physicians, nurse practitioners, fellows, clinical and administrative support staff. Maintained regulatory compliance, on-boarded new fellows, attending physicians, and mid-level practitioners. Conducted operational audits, and ensured readiness for The Joint Commission reaccreditation, and the Department of Health inspection. Provided on-site staff training and development of personnel. Mentored front-line leaders and supervisors. Developed and implemented new patient scheduling guidelines that led to improvements in clinic flow, and coordination of care. This became a standard for the Call Center, and a model for managers. Developed department budgets, coordinated research and grants. Implemented a step-down inpatient program, freeing up beds for very sick patients. Revised department policies and procedures. Performed analysis to address patient billing and reconciliation, which led to improvement in capturing and resolving charge inefficiencies. Skills APM, administrative, administrative support, Streamline, Anatomy, agency, Behavioral Health, billing, budgets, Business Objects, Call Center, clinical leadership, CMS, contracts, conversion, CPT, clients, customer service, databases, Department of Health, documentation, Electronic Health Records, Electronic Medical Records, staff training, facility maintenance, financial, financial reports, focus, grants, gynecology, Health Information Technology, Hyperion, ICD-10, inspection, Insurance, inventory, Lawson, Leadership, Regulatory Compliance, Medical Terminology, meetings, exchange, Microsoft Office Suite, 97, SharePoint, obstetrics, organizational, Patient Safety, personnel, Physiology, policies, Press, processes, Coding, Quality, Quality Improvement, quality control, reporting, research, risk management, safety, scheduling, staff supervision, Strategic, supervision, surgery, workflow | HEALTHCARE |
762 | FACILITIES ENGINEERING MANAGER Professional Summary Provide leadership to developing engineering standards and ensure projects executed meet safety, functional, reliability, budget and schedule goals for capital projects.
Liaise with upper level management and engineering daily to resolve technical and/or operational issues. Continuous, efficient and reliable operation using selected KPI's. Lead the efforts in specifying and selecting materials and component parts and collaborate with our global organization to select and evaluate vendors, taking advantage of vendor expertise to incorporate into designs, improving quality and reducing costs.
Manage to continue successful operations throughout the account. Develop a matrix to gather various utility expenditures and work to reduce annual costs. Support key operations and business initiatives for operations, design, and facilities planning. Provide deep technical expertise to the infrastructure group in the following areas: Building operations, Data Center, Capacity Planning, power management, HVAC operation and management, fire/water/smoke detection, power monitoring, preventative and corrective maintenance, asset management, and historic preservation.
Develop site solutions in support of various key infrastructure and business needs. Work to help develop overall solutions for business projects spanning multiple disciplines and departments. Prepare documentation including: engineering designs, inventory asset management, physical view metrics, and performance reporting, to work directly with internal and external Site engineers, to create facilities and site designs for new projects and upgrades. Plan and coordinate the implementation for new projects. Negotiate Pricing directly with vendors and providers. Manage outsource hosting supplier relationship. Take responsibility for capital budgeting, spending, and procurement tracking of all build activities. Project ROI data, and lead cross-organizational teams as needed. Experience 01/2008 to Current Facilities Engineering Manager Company Name － City , State Provide engineering and Facility management supervision to the Facilities Organization to ensure continuous operations of facilities related systems including HVAC, Electrical systems, Security Systems, Data Center, Vacuum and others as needed. Manage and operate within a 20 million annual budget. Working within the corporate organization and several depts., such as legal, real estate, and procurement, on the development and execution of contracts to ensure 100% compliance within MSA's for ownership and clients. Ensure a safe and compliant work place, knowledge and adherence to applicable standards and regulations. Manage daily maintenance and building systems operational activities for the facility. Ensure maintenance repairs are conducted in a timely manner. Manage contractors and employees involved in conducting maintenance work. Manage EHS and Safety Committee to ensure that the facility is a safe work place. Conduct meetings to review the building environment and conditions periodically to ensure that conditions are compliant with building and fire codes. Test the function of safety systems periodically, Ensure that all operates in Accordance and Compliance to Requisite Regulating Bodies to include: NFPA, NEC, OSHA, EPA, Corporate, and Divisional procedures. Provide lead design, project management and technical support for all engineering changes or modifications performed on the building. Leading and coordinating with internal customers & project teams. Effectively communicating with site management Formulating strategic project and operating plans and issuing pertinent reports. Management and coordination of all phases of work including the work of outside consultants, suppliers, and contractors. Track performance to budget monthly Issue facility operation related purchase orders. Approve facility related work invoices. Develop strategic plans for cost reduction and optimization. Demonstrate excellent project management skills. Highly computer literate in various database software programs. Excellent interpersonal and team working skills combined with good written communication skills. Technical and working knowledge of facility design & safety standards. OSHA, NFPA, IBC, NEC codes. 07/2007 to 12/2007 Field Engineering Supervisor Company Name － City , State Responsible for the overall installation and commissioning of plant production/process machinery and systems. Duties include installing, troubleshooting, repairing, electrical and PLC, CPU's on monorail systems for the laundry/linen industry.. Experienced with PLC programming and a wide variety of controls and equipment automation. 10/2001 to 05/2007 Chief Plant Engineer Company Name － City , State Chief Plant Maintenance Manager in charge of maintenance, overseeing all plant processes, building, and production equipment. Responsible for the operation and maintenance of a high pressure steam plant and all auxiliary equipment. Responsible for the operation and maintenance of an industrial wastewater plant and associated systems. Project manager during a vital system upgrade that led to an annual savings of over $350,000 per year. Safety committee leader, directly responsible for the training and implementation of lock-out Tag-out, fork truck safety, and all general plant operations. Highly experienced with pneumatics, hydraulics, electrical, PLC, automation, HVACR. Plumbing, welding and fabrication, and mechanical repair. 11/1999 to 08/2001 Nuclear Inspector Company Name － City , State Worked in a fabrication and machine shop as a Nuclear Quality Assurance Inspector.. Certified non-destructive testing, such as vacuum and helium leak testing, ultrasonic weld flaw detection, radiography, visual and dimensional inspection.. Directly responsible for the final preparation of all quality documentation. Documentation standards such as ASME code, Mil spec, and codes governed by the Nuclear Regulatory Commission. A team leader responsible for the completion of over 30 nuclear waste storage containers currently in use in most power plants. 01/1996 to 10/1999 Submariner Company Name － City , State Machinists mate onboard the USS Philadelphia. Trained as an EMT and firefighter. Duties included the overall operation and maintenance of various ships systems, such as the Nuclear Power Propulsion system.. The first, in the 30 year history of the ship, to be awarded the Navy Achievement medal as a Jr. ranking Fireman; medal was awarded for outstanding leadership and knowledge of all the ship's systems. Education Professional
Certified Energy Manager
Leed Green associate Skills automation, budget, interpersonal, computer literate, contracts, cost reduction, CPU's, clients, database software, Documentation, Electrical systems, Energy Manager, Facility management, HVAC, hydraulics, inspection, Inspector, laundry, leadership, team leader, legal, machinery, mechanical, meetings, MSA, Navy, NEC, optimization, PLC programming, PLC, Plumbing, processes, procurement, project management, quality, Quality Assurance, radiography, real estate, repairs, repairing, Safety, strategic, strategic plans, supervision, technical support, troubleshooting, upgrade, weld, welding, written communication skills | ENGINEERING |
763 | GRAPHIC DESIGNER AND ILLUSTRATOR Summary I was raised in a Christian home in Jacksonville, Florida. I moved to Birmingham to attend Samford in 2012. Skill Areas Creative Relational Engaging Painting/Drawing Graphic Design Leader Athletic Team Player Work Experience Company Name September 2015 to Current Graphic Designer and Illustrator City , State A custom paper company designing primarily wedding correspondence Company Name May 2015 to August 2015 Sigma Counselor City , State Company Name June 2012 to July 2013 Counselor City , State Education Briarwood Fellows Program 2016 Post Graduate Leadership Program City , State Samford University 2015 Bachelor of Science : Fine Arts City , State Providence High School May 2011 High School Diploma City , State Interests Camp Kivu- Christian outdoor camp in Durango, Colorado, Summer of 2013 and 2014, worked as cook in kitchen staff, counseling teens, and leading mountain bike trips Nanny- 2010-2013 Bham/Campus Involvement} YoungLife Leader- Restoration Academy New Member Coordinator for Alpha Delta Pi 2013 Connections leader 2013, 2014 Step Sing show director 2014, 2015 Random Facts} I eat organic foods I have a lobstering license Avid Avett Brothers fan Skills Spanish Additional Information Camp Kivu- Christian outdoor camp in Durango, Colorado, Summer of 2013 and 2014, worked as cook in kitchen staff, counseling teens, and leading mountain bike trips Nanny- 2010-2013 Bham/Campus Involvement} YoungLife Leader- Restoration Academy New Member Coordinator for Alpha Delta Pi 2013 Connections leader 2013, 2014 Step Sing show director 2014, 2015 Random Facts} I eat organic foods I have a lobstering license Avid Avett Brothers fan | DESIGNER |
764 | CUSTOMER SERVICE ADVOCATE Summary Highly-motivated, coaching, and analytical health insurance leader. Experience Customer Service Advocate Mar 2016 Company Name － City , State Patient Cetner Medical Home Dedicate Representative Working 0-2 FCR Case Report Coaching new and seasoned reps on casework and taking calls. Coach and assist new customer service representatives Helps train and inform departments regarding PCMH Missionary Pastor/Church Planter Jun 2016 Company Name － City , State Assist Living River Chapel in Church Revitalization Develop and teach discipleship curriculum on a weekly basis Preach 45 minute lecture and interactive lessons on a weekly basis Started a non-for-profit organization called The Sparrows Provides teaching on manhood, womanhood, marriage, parenting Roasts and sells coffee for non-for-profit organizations Retreat center Customer Service Specialist Contractor Sep 2014 to Mar 2016 Company Name － City , State Creates and maintains databases tracking and trending first contact resolution. Analyzes and evaluates customer service representative phone calls. Contributes ideas and plans for providing exceptional customer service Models exceptional customer service skills and appropriate diagnostic sales techniques. Contributes ideas and offered constructive feedback at weekly sales and training meetings. Evaluates the accuracy and quality of data entered into the agency management system. Follows up with customers on unresolved issues. Outreach Pastor Aug 2014 to Mar 2016 Company Name － City , State Leads a team of paid staff and volunteers to maintain and improve the church outreach focus. Frequently speaks in front of groups of 20 to 300 people. Establishes strategic relationships with local advertising outlets and ensures continuous awareness of the church in the community. Functions as owner and champion of all external marketing activities maximizing attendance of special outreach focused events, and any other activity requiring external marketing support. Works with church staff to create new events and other venues for inviting new people to eventually become regular attendees of church services. Leads the Guest Services ministry as part of the church's weekend services. Facilitates a Starting Point class as the first step in an attendee's connection and involvement in the church. Quality Assurance Analyst Aug 2013 to Aug 2014 Company Name － City , State Pinpointed and corrected claims processing errors Evaluated the accuracy and quality of data entered into the agency management system. Followed up with customers on unresolved issues. Reported policy changes and company conditions affecting customer satisfaction. Conducted annual reviews of existing policies to update information. Analyzed and evaluated to customer service representative phone calls. Developed a system for first call resolution. Coached and trained entry level to senior employees on policy changes affecting customer satisfaction. Customer Service Representative Aug 2011 to Aug 2013 Company Name － City , State Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and company promotions. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Asked open-ended questions to assess customer needs. Shift Supervisor/Manager Jun 2008 to Aug 2011 Company Name － City , State Ensured daily business sales goals are exceeded and/or completed Ran daily sales total reports. Ensured superior customer satisfaction Interviewed potential employees. Engendered customer loyalty by remembering personal preferences and allergy information. Set and achieved goals for professional development Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Teacher and Coach Aug 2007 to Jun 2008 Company Name － City , State Acted as a positive role model for team participants and in the community. Taught a range of sport-specific skills in a clear, safe manner. Built strong rapport with athletes and assistants before, during and after coaching seasons. Developed game plans and adjusted them according to various game situations. Successfully improved student participation in the classroom through integration of creative role-playing exercises. Introduced special outreach programs to department chair in effort to increase institution's interest in community service. Organized grade records to increase reference speed. Education Bachelor of Arts , Historical Theology May 2007 Moody Bible Institute － City , State Historical Theology Master of Divinity The Southern Baptist Theological Seminary － City , State , USA Current Student Skills quality analysis, training, teaching, mentoring, coaching, life coaching, advertising, agency, coaching, customer satisfaction, customer service, customer service skills, databases, Database, focus, insurance, marketing, meetings, Works, Multitasking, communicator, policies, quality, rapport, sales, sales and training, spreadsheet, strategic, Team Player, phon | ADVOCATE |
765 | SOCIAL MEDIA EVALUATOR Summary Extensive Management Experience with Supervisory, Sales, and
Training focus. Possess strong ability to achieve sales goals and quality
customer service as well as skilled in performing all administrative duties.
Working knowledge of Property Management, Tax Credit, Marketing, Collections,
and Leasing policies and regulations gained through work experience and
education. Skills Microsoft Outlook Microsoft Word Windows 10 Excel PowerPoint Multi-line phone system, Experience 08/2015 to Current Social Media Evaluator Company Name － City , State Daily social media activity (including but not limited to: Facebook, Twitter, Instagram, Pinterest, etc)
Avid interest in working with social media. Ability to follow instructions and work independently with effective time management skills. Excellent troubleshooting, communication and problem-solving skills. Strong expressive writing skills. Ability to articulate in written and verbal English. Uses Microsoft Windows (Vista or above) or MAC operating system with outstanding performance. Advanced aptitude for installing applications, and troubleshooting and addressing software issues with limited support. 04/2014 to 08/2015 Rental Sales Agent Company Name － City , State Carry out duties in accordance with Avis policies and procedures. Responsible for selling optional products to ensure customer satisfaction and company productivity. Customer support to include directions, maps, and local area information. Maintained rental parameters and ensuring customer understanding of rates and service charges. Updating of rental agreement files with notification to clients of overdue rental agreements and facilitate return dates and process rental extensions. Operation of multi-line telephone to assist client's issues, and customer support.Ensuring accuracy on all rental agreements, preparation of rental contract with all necessary details, and completion of any car exchange requests in computer system. 10/2008 to 04/2014 Escalations Management Company Name － City , State Customer service supervisor-Develop staff of 20 plus associates. Carry out supervisory duties in accordance with Sprint's policies and procedures. Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; disciplining and rewarding employees; addressing complaints and resolving issues. Monitor performance for annual reviews. Mange aggressive sales driven environment to ensure profit for business and bonuses for staff. 05/2006 to 10/2008 Floor Supervisor Company Name － City , State lead daily operations for all personnel in the department
Enforce company policies and procedures, train and develop support staff
Conduct weekly meetings with team lead staff members demonstrate and intense
focus on customer service and individual accountability to upkeep stability amongst production within the department strategically approach projects, conducting thorough research of production, call volume, personnel etc. to implement relevant protocols to enhance performance results mentor and guide the support staff in efforts to support and supersede department minimums and expectations Introduce goals outlined by senior directors and managements, and delegate responsibilities in support of various projects
Review team metrics within the department, discuss additional counseling options for improvements as necessary Enforce overall integrity and moral of the department, and promote invaluable customer service. Education and Training Thomas Nelson Community College － City , State Skills approach, articulate, Avid, counseling, client, clients, customer satisfaction, Customer service, Customer support, directing, training employees, English, focus, hiring, team lead, MAC, meetings, mentor, Excel, exchange, Microsoft Outlook, PowerPoint, Microsoft Windows, Windows, Microsoft Word, multi-line telephone, operating system, personnel, phone system, policies, problem-solving skills, profit, protocols, research, selling, sales, supervisor, supervisory, time management, troubleshooting, Vista, written, writing skills | DIGITAL-MEDIA |
766 | GENERAL MANAGER Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. D riven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. Highlights Microsoft Suite Experience General Manager May 2017 to Current Company Name － City , State Develop a comprehensive standard facility operations manual, including written policies and procedures for all facility services. Develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also report any current or future concerns to the client. Submit all paperwork and financial reporting, including payroll. Maintain a monthly inventory of supplies, equipment, and or products. Write articles or press releases for the facility. Recruit the key personnel for Spa, Food and Beverage, Fitness, Sales, Maintenance, Aquatics, and Operations, where applicable. Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops. Conduct on-going training/educational programs for department. Holds team meetings on a regular schedule. Assess all employees' progress continually; coach employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participate in annual performance evaluations, and, when necessary, assists in the termination process. Direct and oversee all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability. Attend all management functions and meetings associated with client. Develop annual strategic plan highlighting targeted operational, marketing, programming, customer service and financial objectives. Recommend and develop marketing strategies to include planning/coordinating promotions, facility activities and effective advertising. Develop and implement systematic membership programs that target new members, general memberships, and infrequent users. Regional General Manager and National Sales Manager Jan 2017 to Apr 2017 Company Name － City , State Direct and coordinate the daily operations over two clubs. Primarily responsible for driving sales, service,and operational and financial performance of the clubs. Serve as the leader in driving sales culture, processes, and performance throughout the company. Train and develop a sales team to consistently achieve and exceed budgeted membership sales goals. Drive financial results through strategic planning, optimizing associate performance, managing expenses, increasing revenue, streamlining processes, and establishing standards to increase operational excellence and improved member satisfaction. Review and analyze relevant data to make sound business decisions. Ensure operations are executed according to company values and objectives. Work with VP of Operations and Central Services to prepare annual budgets, regular variance statements, and annual audits. General Manager May 2014 to Dec 2016 Company Name － City , State Performed the roles of General, Sales, and Operations Managers. Managed 70 total health club employees, including a sales team of four and an operations team of 15. Hired, trained, and coached the sales team, including creating and implementing sales team training and development programs. Lead sales calls with team members to establish sales and customer retention goals. Built relationships with new and existing members. Resolved club member concerns. Managed maintenance staff, including creating staff schedules. Ordered supplies for maintenance staff and member amenities. Reduced annual spending on payroll and supplies. Created a culture of accountability and trust. Fitness Service Director Jan 2014 to May 2014 Company Name － City , State Price presented new members regarding personal training packages. Paired new clients with personal trainers. Consistently exceeded monthly goals. Insurance Agent Jun 2013 to Dec 2013 Company Name － City , State Provided service to clients' changing insurance needs by selling health, dental, accident, travel, and limited indemnity insurance. Discussed insurance plans with 75 new and existing clients weekly. Developed a base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects. Exceeded sales goals each month, frequently closing out the month as top salesman. Sales Director Sep 2009 to Oct 2012 Company Name － City , State Responsible for setting and meeting quotas per to the Sales Manager Salary, Commission, and Quota Agreement. Compile, publish, and maintain sales records, including incoming and outgoing calls, number of tours, referrals, referral attempts, commissions, payroll, closing percentages, and bonus records. Ensure sales department meets monthly sales goals. Train, coach, and manage membership staff, including following proper Fitness Formula procedures for hiring, disciplining, and firing. Hold weekly one-on-one meetings with each member of the sales team in order to offer guidance and track progress, as well as chair weekly sales team meetings. Set and carry out standards of communication between sales staff and other club areas. Build and maintain strong trusting relationships with new and existing members in efforts to generate additional leads. Serve as an integral member of idea-generating sessions with the goal of developing innovative strategies to reach potential new members. Awarded Top Sales Director in 2009, 2010, and 2011. Sales Associate Apr 2006 to Aug 2009 Company Name － City , State Responsible for reaching monthly sales goals set forth by the Sales Director. Duties included: touring and pricing potential new members, as well as performing weekly follow-up phone calls and emails. Required strong organizational skills as I was often managing hundreds of leads at any given time. Awarded Top sales Manager in 2006, 2007, and 2008. Customer Service Manager Mar 2005 to Mar 2006 Company Name － City , State Responsible for managing the Customer Service and Operations Staff. Duties included: hiring, training, and terminating employees, as well as carrying out disciplinary action. Responsible for member support and satisfaction, as well as member retention. Duties included: organizing and executing member activities, in addition to handling member complaints. General Manager Jul 1998 to Dec 2004 Company Name － City , State Maintained the Power Shack Fitness Facilities. Managed Department Managers. Created annual budgets and ensured the company's financial success. In the company's 20-year history, Power Shack Fitness achieved its best years financially in 2002, 2003, and 2004. Education Bachelor of Science , Sports and Leisure Studies The Ohio State University Skills Outstanding Leadership Problem Solving Motivation Dependable Interpersonal Skills Communication | FITNESS |
767 | EXECUTIVE DIRECTOR Professional Experience Executive Director January 2009 to Current Media Enterprise Alliance. Head-Royce School Instructor January 1974 to January 2010 Company Name Chairman January 2005 to January 2010 Fine Arts Dept. Head-Royce School (11 members in Visual, Music, Drama and Dance). Director Summer January 2003 to January 2009 Company Name a partnership between HRS and the Oakland Unified School District). The program targets disadvantaged middle school students who have been identified by their teachers and principals as bright and motivated. They are given. academic, arts, and technology training on a full scholarship basis during a six-week summer session. They are mentored monthly over the course of the year. Education B.A : Communications and Public Policy , 1969 University of California Berkeley Communications and Public Policy B.F.A : 1970 University of California Berkeley-Fine Arts M.F.A : 1972 San Francisco Art Institute UC Berkeley-Secondary Teaching Credential program : 1973 Interests 2006-2008: EOBA/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis) Project coordinator for 2006-2008 renovation project. Coordinated project with East Bay Community Fund, Rebuilding Together Oakland, Temple Sinai, Pulte Construction, and Head-Royce School 2005-2007: Destiny Arts (An arts based organization the uses dance and martial arts in violence prevention training) Supervised production of promotional video, fund raising, worked with Destiny faculty as part of the Head-Royce Art and Technology Institute Summer: 2005-2007) 2005-2007: Malawi Youth Project (Implements projects in Malawi, Africa) Involved in fundraising and installation of water and electrical systems at the Amai A Chifundo Orphanage in Blantyre, Malawi. Also provided funds and equipment for youth soccer organizations nationally in Malawi. 1990- present: Rebuilding Together Oakland (Formerly Christmas in April) (Rehabilitates homes of low income elderly and disabled citizens in Oakland, as well as rehabilitation projects with schools and community centers) *House captain, volunteer coordinator, project organizer, fundraiser Conference/Panel Facilitator: 2005: Arts Equity-East Bay Youth Access to the Arts: Groups represented: Destiny Arts, East Bay Asian Youth Center-Streetside Productions, YouthSounds/Bay Area Video Coalition, the Oakland Museum, Oakland Fund for the Arts (Organized panel of East Bay Arts organizations to talk about youth access in the arts) Pro-Bono Films: Video productions working with high school students for community non-profits. The films are used as an informational tool, and a marketing/funding aid. Non-Profit organizations/Video Productions: 2007-08 The East Oakland Boxing Association/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis, Oakland, Ca.) 2006: The George Mark Center (treats terminally ill children, San Leandro, Ca.) 2005: Destiny Arts (An arts based organization that uses dance and martial arts in violence prevention training, Oakland, Ca.) 2004: The East Bay College Fund (provides college scholarships for disadvantaged youth in the East Bay, Oakland, Ca 2003: The International Rescue Committee (Helps refugees settle in the United States) Oakland-San Francisco, Ca. 2002: Oasis: (Hepatitis-C Clinic, Oakland, Ca.) Awards: 2006-2008 Finnie Fellowship: Three year study/travel fellowship from the Head-Royce school to study and implement arts curriculum reflecting non-western cultures. 2005 Fellowship from the Fund for Teachers: Study of the art and culture of the Aboriginal People of Australia, and the Maori People of New Zealand 1995 Cyberart: The Merging of Art and Technology, Arts Education Fellowship, The Council for Basic Education, The National Endowment for the Arts, and the Getty Center for Art Education (Implementation of computer technology into an arts curriculum.) Additional Information Volunteer Work: Community Organizations: 2006-2008: EOBA/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis) Project coordinator for 2006-2008 renovation project. Coordinated project with East Bay Community Fund, Rebuilding Together Oakland, Temple Sinai, Pulte Construction, and Head-Royce School 2005-2007: Destiny Arts (An arts based organization the uses dance and martial arts in violence prevention training) Supervised production of promotional video, fund raising, worked with Destiny faculty as part of the Head-Royce Art and Technology Institute Summer: 2005-2007) 2005-2007: Malawi Youth Project (Implements projects in Malawi, Africa) Involved in fundraising and installation of water and electrical systems at the Amai A Chifundo Orphanage in Blantyre, Malawi. Also provided funds and equipment for youth soccer organizations nationally in Malawi. 1990- present: Rebuilding Together Oakland (Formerly Christmas in April) (Rehabilitates homes of low income elderly and disabled citizens in Oakland, as well as rehabilitation projects with schools and community centers) *House captain, volunteer coordinator, project organizer, fundraiser Conference/Panel Facilitator: 2005: Arts Equity-East Bay Youth Access to the Arts: Groups represented: Destiny Arts, East Bay Asian Youth Center-Streetside Productions, YouthSounds/Bay Area Video Coalition, the Oakland Museum, Oakland Fund for the Arts (Organized panel of East Bay Arts organizations to talk about youth access in the arts) Pro-Bono Films: Video productions working with high school students for community non-profits. The films are used as an informational tool, and a marketing/funding aid. Non-Profit organizations/Video Productions: 2007-08 The East Oakland Boxing Association/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis, Oakland, Ca.) 2006: The George Mark Center (treats terminally ill children, San Leandro, Ca.) 2005: Destiny Arts (An arts based organization that uses dance and martial arts in violence prevention training, Oakland, Ca.) 2004: The East Bay College Fund (provides college scholarships for disadvantaged youth in the East Bay, Oakland, Ca 2003: The International Rescue Committee (Helps refugees settle in the United States) Oakland-San Francisco, Ca. 2002: Oasis: (Hepatitis-C Clinic, Oakland, Ca.) Awards: 2006-2008 Finnie Fellowship: Three year study/travel fellowship from the Head-Royce school to study and implement arts curriculum reflecting non-western cultures. 2005 Fellowship from the Fund for Teachers: Study of the art and culture of the Aboriginal People of Australia, and the Maori People of New Zealand 1995 Cyberart: The Merging of Art and Technology, Arts Education Fellowship, The Council for Basic Education, The National Endowment for the Arts, and the Getty Center for Art Education (Implementation of computer technology into an arts curriculum.) Skills academic, Arts, Enterprise, Teaching | ARTS |
768 | HR GENERALIST Summary A people-oriented, results-driven professional with outstanding communication skills. Extensive experience delivering top-quality solutions for high-profile clients. Seeking to obtain a position which would allow me to apply my current knowledge, obtain new information and grow with a company. Highlights Word, Excel, PowerPoint, Darwin, Act, Attendance Advisor, ERP/AS400, HRIS, ADP Payroll, Paycor, Internet Explorer, Outlook, Kronos, IFAS, PeopleSoft, Epicor, Winpak, E2, WASP Accomplishments Created and implemented Employee Requisition Procedure Developed and executed Employee Internship/Co-Op Program Experience HR Generalist Sep 2014 to Current Company Name - City , State Built the department from the ground up as the first HR person. This involved putting policies and procedures in place to ensure compliance with State and Federal law. A significant amount of time and energy has been spent building relationships with Management and employees. Provide advice and consultation to Supervisors and Executive Management for all employment related matters. Administer employee benefits, payroll, workers compensation, FMLA and personal leave, unemployment and training. Conduct workplace investigations from beginning to end. Ensure compliance with ACA. Facilitate employee engagement. Recruit for open positions, conduct employee onboarding, and exit interviews. Provide weekly and monthly reports to Managers and Executives. HR Representative Jul 2014 to Aug 2014 Company Name - City , State Administer employee benefits, unemployment, FMLA and short term disability leaves. Process wage progressions and revise manpower report on a weekly basis. Provide advice and recommendations to managers relating to employee conduct, performance improvement, disciplinary actions and terminations. Conduct grievance meetings with union representatives. Keeping an open line of communication with employees, managers and union representatives is a vital component of this position. Human Resources Coordinator Mar 2014 to Jul 2014 Company Name - City , State Process HR transaction requests from Chrysler facilities around the U.S. and Canada into the PeopleSoft HR system. Responsible for ensuring each request is complete and is compliant with the organizations SOX guidelines. HR Generalist Nov 2013 to Feb 2014 Company Name - City , State Update employee attendance and issue disciplinary action as necessary. Schedule and conduct hearings for employees in order to determine higher levels of discipline in relation to attendance and code of conduct violations. Conduct workplace investigations in response to employee complaints. This requires interviewing the claimant, accused, witnesses, collecting documentation, creating investigative reports and making recommendations for a plan of action. Recruit for open positions, process new hire and termination documents. HR Representative Jul 2012 to Sep 2013 Company Name - City , State Administer workers compensation claims, unemployment claims, wage progression, employee evaluations, exit interviews and leaves of absence (family medical, personal and short term disability). Assist with updating the attendance system, earned personal days, grievances, employee benefits and 401k. Update manpower report weekly and release to management. Recruit open positions. Conduct new hire orientations. Familiar with union contract. Work closely with union representatives and managers. HR Manager Jan 2002 to Jul 2012 Company Name - City , State Provide advice and consultation on employment related matters including federal and state employment laws, employee handbooks, disciplinary action and termination. Investigate and assist in resolving employee and client complaints. Serve as a liaison for clients in order to resolve complex human resources problems with creative solutions. Serve as a consultant for all human resources matters, including: unemployment, workers compensation, employee benefits, and employee perks. Oversee and administer all of the workers compensation claims from injury until they are closed by the workers compensation carrier. Direct benefits administration. Assist clients in writing and implementation of their employee handbook Ensure all HR items are completed as promised by the required deadlines. Post job openings, screen applicants, conduct interviews and provide recommendations for hiring decisions. Conduct new hire orientation and ongoing training. Strong communication with other departments is essential to ensuring all tasks are done properly and timely. Education MBA , HR Walsh College - City , State HR Bachelors Degree Walsh College - City , State Professional Affiliations 2014-Present Michigan Judo Development Association Board Member 2014-Present Certified Nage No Kata Instructor 2006-Present Society for Human Resource Management 1995-Present Volunteer Judo Instructor 1998-1999 United States Olympic Training Center Resident-USA Judo Skills ACA, ADP Payroll, AS400, benefits, benefits administration, consultation, ERP, hiring, HRIS, Internet Explorer, Kronos, labor relations, Excel, Outlook, PowerPoint, Word, organization development, payroll, PeopleSoft, personnel policies, recruitment, SOX, employee handbook | HR |
769 | SENIOR ACCOUNT MANAGER Professional Summary Skills Administrative Administrative support Budget Business operations Clients Customer service Senior management Fashion Inventory Logistics Managing Marketing Meetings Office Negotiating PR Pricing Reporting Sales Supervision Unique Work History SENIOR ACCOUNT MANAGER , 03/2015 to 11/2020 City , State Dynamic professional with experience enhancing executive productivity and improving
business operations. Results-driven and operates well with minimal supervision to meet
demanding objectives. Seeking to apply unique abilities as an Executive Assistant or related
position at Drunk Elephant where professional experience will be effectively utilized with the
opportunity for advancement. Managed daily business operations for the QVC account including allocations, inventory,
purchase orders, sales reporting, analysis, QVC digital business, and on-air show
production. PUBLIC RELATIONS COORDINATOR , 09/2012 to 03/2015 Company Name – City , State Identified and implemented the company's PR, marketing and special event activities at
store-level by collaborating with management and vendors to maximize event strategies. Created detailed run-of-show for seamless flow of events and executed all logistics. Actively managed the PR budget and cut cost by negotiating pricing with vendors while
maintaining relationships. MARKETING ASSISTANT , 07/2006 to 08/2012 Company Name – City , State Planned and executed all store-level events including fashion productions, sales
promotions, charity partnerships, and new customer acquisition. Liaised between all impacted departments and vendors to ensure proper
communications and reporting practices for a successful event outcome. EXECUTIVE ASSISTANT Provided highly diverse administrative support to the CEO and executive team by
managing travel, itineraries, expenses, meetings and special projects. Managed office buildings by overseeing two receptionists, liaising with the facilities lead
and IT team to maintain all areas and facilitated an office expansion project. Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day
administrative responsibilities and handling escalated customer service issues. Facilitated a customer outreach program initiated to capture clients from store closures
by creating a distinctive and memorable service experience, which resulted in 60+ new
clients and over $85k in sales. SPECIAL EVENTS COORDINATOR Collaborated to plan and execute all branded events including field sales education and
retailer events. Conducted post-event analyses to identify key learnings, establish best practices, and
determine ROI. Education Bachelor of Arts : Business Administration , 05/2011 California State University - City Work History SENIOR ACCOUNT MANAGER , 03/2015 to 11/2020 City , State Dynamic professional with experience enhancing executive productivity and improving
business operations. Results-driven and operates well with minimal supervision to meet
demanding objectives. Seeking to apply unique abilities as an Executive Assistant or related
position at Drunk Elephant where professional experience will be effectively utilized with the
opportunity for advancement. Managed daily business operations for the QVC account including allocations, inventory,
purchase orders, sales reporting, analysis, QVC digital business, and on-air show
production. EXECUTIVE ASSISTANT , Provided highly diverse administrative support to the CEO and executive team by
managing travel, itineraries, expenses, meetings and special projects. Managed office buildings by overseeing two receptionists, liaising with the facilities lead
and IT team to maintain all areas and facilitated an office expansion project. Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day
administrative responsibilities and handling escalated customer service issues. Facilitated a customer outreach program initiated to capture clients from store closures
by creating a distinctive and memorable service experience, which resulted in 60+ new
clients and over $85k in sales. SPECIAL EVENTS COORDINATOR , Collaborated to plan and execute all branded events including field sales education and
retailer events. Conducted post-event analyses to identify key learnings, establish best practices, and
determine ROI. PUBLIC RELATIONS COORDINATOR , 09/2012 to 03/2015 Company Name – City , State Identified and implemented the company's PR, marketing and special event activities at
store-level by collaborating with management and vendors to maximize event strategies. Created detailed run-of-show for seamless flow of events and executed all logistics. Actively managed the PR budget and cut cost by negotiating pricing with vendors while
maintaining relationships. MARKETING ASSISTANT , 07/2006 to 08/2012 Company Name – City , State Planned and executed all store-level events including fashion productions, sales
promotions, charity partnerships, and new customer acquisition. Liaised between all impacted departments and vendors to ensure proper
communications and reporting practices for a successful event outcome. Skills Administrative, administrative support, budget, business operations, clients, customer service, senior management, fashion, inventory, logistics, managing, marketing, meetings, office, negotiating, PR, pricing, reporting, sales, supervision, unique | PUBLIC-RELATIONS |
770 | I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative,
customer-oriented Healthcare Administrator with a background in primary care and experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company. Education Bachelor of Science : Healthcare Administration Pennsylvania College of Health Sciences 2017 City , State Coursework in Epidemiology Coursework in Statistics Coursework in Health Care Policy & Planning Coursework in Ethical Issues in Health Care High School Diploma Northeastern High School 2010 City , State Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship Assistant Editor of the Literary & Art Magazine President of Diversity Club Member of Cure Finders Club
Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills Customer and personal service Medical Terminology Event planning and coordination Budgeting and financial management Microsoft Office Suite Multitasking Problem-solving Self-starter Accomplished leader Knowledge of Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA Management & Marketing experience Efficient under pressure Cultural awareness and sensitivity Strong work ethic Team player with positive attitude Writing and grammar knowledge Detailed Oriented Strong analytic skills Deadline-driven Professional Experience Healthcare Marketing Specialist City , State Company Name / Jul 2017 to Current Analyzed performance of marketing program to identify the best opportunities for optimization. Established production schedules and communicated project to stakeholders. Increased patient traffic by 5% Managed all social media forums, including the company website, social networking applications and message boards. Healthcare Admin Intern City , State Company Name / Feb 2017 to Jun 2017 Scheduled appointments and registered patients. Recorded and filed patient data and medical records. Demonstrated analytical and problem-solving ability to addressing barriers. Directed patient flow during practice hours, minimizing patient wait time. Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced
costs. Developed a system of staff communication that ensured proper implementation of treatment plans and
comprehensive patient care. Developed the design and execution of a program that contributed to 5% growth of the organization. Call Center Representitive City , State Company Name / Jun 2016 to Sep 2016 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Provided cross training to 4 staff members. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Customer Service Representative City , State Company Name / Jun 2015 to Sep 2015 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Sales Associate City , State Company Name / Jun 2014 to Jan 2016 Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires. Optical price scanners. Bag or package purchases and wrap gifts. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Front Desk Assistant City , State Company Name / Sep 2013 to May 2015 Handled incoming and outgoing correspondence, including mail, email and faxes. Answer queries regarding computers. Drafted and typed grammatically correct office memos. Managing test reminder calls, photocopied all correspondence, documents and other printed materials. Retail Customer Service Associate City , State Company Name / May 2011 to Aug 2011 Greet customers entering establishments. Assist customers by providing information and resolving their complaints. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Open and close cash registers. Performing tasks such as counting money, separating charge slips, coupons and vouchers. Place special orders or call other stores to find desired items. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Kept current on market and product trends to effectively answer customer questions. Technical Skills
Electronic
Medical Database
Microsoft
PowerPoint
Microsoft Excel
Microsoft Word
Microsoft
Publisher
Adobe
Dream Weaver
Adobe Photoshop
Microsoft
Outlook
Windows
Adobe Premiere
Adobe Acrobat
GIMP
Adobe Reader
Community Service Food Drive, Mount of Salvation Church, 2012 Volunteer, ECO City Farms, 2014 Socktober Drive, Mount of Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016 Volunteer, White Rose Senior Center, 2016 - 2017 | HEALTHCARE |
771 | BUYER/PLANNER Summary Detail-oriented, analytical-thinking, trilingual individual, with exceptional problem-solving skills looking to obtain an internship or full-time position that will allow me to utilize my education and work experience while gaining valuable work experience in a team-oriented work environment. Education and Training Bachelor of Science : Petroleum Engineering , Jul Texas A&M University － City , State Petroleum Engineering [Number] GPA Skills Solid Works, CAD, Matlab and MS Office Process Implementation Languages English, Portuguese, Spanish) Experience Buyer/Planner May 2016 to Current Company Name － City , State Plan and execute forecasting strategies for mass production planning. Collaborate with cross-functional groups including Engineering, Shipping/Receiving, Purchasing, and Sales. Negoatiate proposals for potential suppliers, including quantitative and qualitative research. Obtain documents, clearances, certificates, and approvals from local, state and federal agencies. Work closely with Production to convert weekly plan into daily work center schedules that manage constraints of manpower, equipment and optimize costs. Logistics Analyst February 2015 to May 2016 Company Name － City , State Managed ERP system to monitor the status of incoming materials. Released work orders to the production floor as inventory became available. Coordinated expedited shipping orders request with Production Manager. Interacted with cross-functional teams like sales, production, and the executives. Analyzed incoming requisitions and shortages reports for quality, specification, pricing and delivery requirements. Translated business needs and priorities into actionable logistics strategies. Warehouse Executive February 2011 to January 2015 Company Name － City , State Represented the Operations Group in receiving all Inventories from Vendor deliveries. Participated in joint receiving and inspection of all Shipyard Spare Parts deliveries and liaise closely with the Procurement Team on scheduled deliveries. Utilized Maximo system to electronically track inventory flow, bin storage, and reconcile inventory. Ensured Warehouse was kept in a safe and efficient manner with Inventory properly labeled and sorted for easy identification and picking. Supervised periodic stock-take and conducted investigation for any discrepancies. Carried out the daily issuance of Tools & Inventory to shipyard personnel base on Inventory requests and Work Orders. Monitored Stock Levels and reordered Inventory when low. Ensured Inventory is stored in accordance with best practices and chemical storage complies with GHS Classification. Skills CAD, delivery, English, ERP, forecasting, functional, inspection, Inventory, leadership skills, logistics, materials, Matlab, MS Office, personnel, Portuguese, pricing, Procurement, Production Manager, proposals, Purchasing, qualitative research, quality, Fast learner, Receiving, Sales, Shipping, Solid Works, Spanish, specification, Strategy & Planning, Supply Chain | APPAREL |
772 | OFFICE MANAGER Career Focus Exceptionally organized and efficient Office Manager with over 13 years experience in the office environment. Seeking a challenging role in a dynamic organization. Summary of Skills AS400/Kronos/Anosos/Cerner. As well with proprietary software for data entry and retrieval; update and maintain customer data; skilled with Microsoft Office and QuickBooks Pro Accomplishments Reduced office expenses by finding smarter solutions for vendors, suppliers and services. Professional Experience 01/2013 to Current Office Manager Company Name － City , State Assisted with designing information and operational support systems. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls. Monitored daily banking transactions. Maintained annual and monthly budgets. Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Obtained information by contacting appropriate personnel or patients. Scanned incoming documentation. Consolidated diverse medical records. Followed-up with insurance companies and individuals to resolve discrepancies. Maintained complete confidentiality in accordance with organization and legal requirements. Kept department clean, organized and professional. Maintained 100% compliance with all hospital and government regulations. Conceptualized and implemented new and more efficient filing system. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Administered, directed and coordinated the activities of the agency. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Jumped in to fill gaps for on call rotation when necessary. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses. Observed strict confidentiality and safeguarded all patient-related information. Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of [number] employees each shift. Reviewed and approved time cards for processing by payroll department. Routinely evaluated the overall resident care within the facility and diligently enforced high standards. Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families. Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines. Monitored infection control procedures to ensure facility-wide health and safety. Effectively served as an advisory resource by providing patient/family experience expertise. Effectively served as an advisory resource by providing patient/family experience expertise. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Analyzed facility activities and data to properly assess risk management and improve services. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Made recommendations to improve technical practices. 01/2013 to Current Secretary Company Name － City , State Responsible for coordinating patient activities with nursing staff, physicians and other hospital personnel and departments. Time clock entries. 01/2008 to 01/2009 Scheduling Staff Company Name － City , State Transferred legal paper files to electronic (CD). Redacted confidential information from legal documents. 01/2004 to 01/2007 Pharmacy Assistant Company Name － City , State Assist pharmacist in filling and dispensing prescriptions to customers. Order and stock drugs, supplies, and over the counter merchandise. Enter and update patient records and inventory. Prepare and process third-party insurance claims. Process invoices and construct accounting entries electronically via in-house system (AS400). 01/2003 to 01/2004 Lifeguard/Swim Instructor/Aquatic Fitness Trainer Company Name － City , State Certified in first aid, CPR, lifeguard training, and pool operations. Alertly identified and reported emergency situations; calmly talked with the victims while coordinating emergency response. Watched over pool and checked chemical readings. Conducted aquatic aerobics for elderly and arthritic adults. Provided critical information to emergency service departments as part of 911 operations. 01/2002 to 01/2003 Bank Teller Company Name － City , State Processed daily transactions for personal and commercial account holders. Provided excellent customer service. Utilized excellent sales techniques to recognize the needs of customers and matched those to available products and services. Education 2007 Associate of Applied Science : Business Administration/Accounting Raritan Valley Community College － City , State Professional Affiliations The American Health Information Management Association- AHIMA Skills 10 key, accounting, AS400, calculators, CD, CPR, excellent customer service, customer service, data entry, fax machines, filling, first aid, general office, insurance, inventory, Process invoices, Kronos, legal, legal documents, Microsoft Office, nursing, personnel, copiers, QuickBooks Pro, sales, telephone | FITNESS |
773 | DIGITAL DESIGNER Summary Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name, The description you posted for a studio assistant parallels my interests and qualifications perfectly. With my background in art and psychology, I am confident that I would make a very successful and creative studio assistant. Having worked for the non-profit organization CountyArts, I have been exposed to a number of aspects of the art world. My experience as artist assistant at the Museum of Art demonstrates my capability of working with others through the creative process of production while meeting the challenges presented to me. Also, my education in psychology has allowed me to learn the nuances of people and has provided me with good investigative and analytical skills that will suit your needs for customer assistance. I would appreciate the opportunity to make a substantial contribution by exploring the business of applied art through your design firm. I welcome the opportunity to meet with you to further discuss my candidacy and will call next week to see if we might arrange a time to speak. Thank you for your time and consideration. Sincerely, Signature FirstName LastName Ethan Araya Cover Letter Graphic Arts Highlights Microsoft Office (Word, Excel, PowerPoint, Access) Experience Digital Designer Company Name Many designs in High School, and posted them around school. Made many portfolios, and animated designs. Created posters, and 2 dimensional designs. Technical Director July 2009 to April 2011 Company Name Implement new or enhanced methods and processes for the processing, testing, or manufacture of nanotechnology materials or products. Collect and compile nanotechnology research and engineering data. Supervise or provide technical direction to technicians engaged in nanotechnology research or production. Assemble components, using techniques such as interference fitting, solvent bonding, adhesive bonding, heat sealing, and ultrasonic welding. Sr. Technical Engineer January 2007 to July 2009 Assisted civil engineers on several key government projects involving roadway designs and improvements, solutions easing traffic congestion and replacement of deteriorating bridges. Handled cost-of-materials estimations, report and document tracking, project documentation, on-site project visits, invoice/agreement verification and building permit applications. Gained experience in blueprint reading, as well as preparation of maps and plans. Edit. Education High School Diploma : 6 2006 Elky High Elklan Oregon Bachelor of Science : Civil Engineering , 3 2010 Foothill University － City , State GPA: Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters)
Activities: Member, American Society of Civil Engineers and Emerging Green Builders (EGB) Civil Engineering Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters)
Activities: Member, American Society of Civil Engineers and Emerging Green Builders (EGB) Engineer in Training (EIT) Certification
Knowledge of engineering theories, principles, specifications and standards. : 1 2012 City , State North Bergen High School GPA: Received Honors in all art classes every year. 2nd honors in basic drawing, digital art 1. First Honors in digital arts 2. Received Honors in all art classes every year. 2nd honors in basic drawing, digital art 1. First Honors in digital arts 2. Personal Information A 76th street, 07047 Dear Ms. Gina Lucia The adds you have posted on your website mactches my qualifications in graphic art. I have remarkable skills in digital, and graphic arts, and I would make a great designer in, and out of the field. I've had much experience with graphic, and digital art in High School, and posted my artwork on my website. This skill has taught me many things about creativity. When I make art in any design I notice that I am creating life on a blank piece of paper. To me making art is bringing the creativity to life, and to also give it any kind of emotions to it. I have worked with many people who had more experience then me, and have already started to work under you. If you speak to them they can tell you more about my designs. I am a hard worker, and I will always do my best to get the job done. I hope this has given you the thought of allowing me to work under you. Hopefully we will have a chance to speak in person next week. Thank you for your time, and consideration. Sincerely, Ethan Araya Ethan Araya Languages Can read and speak in German and French. Skills arts, blueprint reading, bridges, Computer experience, direction, documentation, Edit, Engineer, English, French, German, government, Graphic, materials, Access, Excel, Microsoft Office, PowerPoint, Word, posters, processes, read, research, Spanish, welding Additional Information 210A 76th street, 07047 Dear Ms. Gina Lucia The adds you have posted on your website mactches my qualifications in graphic art. I have remarkable skills in digital, and graphic arts, and I would make a great designer in, and out of the field. I've had much experience with graphic, and digital art in High School, and posted my artwork on my website. This skill has taught me many things about creativity. When I make art in any design I notice that I am creating life on a blank piece of paper. To me making art is bringing the creativity to life, and to also give it any kind of emotions to it. I have worked with many people who had more experience then me, and have already started to work under you. If you speak to them they can tell you more about my designs. I am a hard worker, and I will always do my best to get the job done. I hope this has given you the thought of allowing me to work under you. Hopefully we will have a chance to speak in person next week. Thank you for your time, and consideration. Sincerely, Ethan Araya Ethan Araya | DESIGNER |
774 | SENIOR BUSINESS DEVELOPMENT MANAGER Executive Summary Resilient and focused management professional providing 15+ years of progressive leadership experience with proven success in developing, growing, and managing account portfolios. Strong strategic-planning and people-management skills. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Organized and diligent, with excellent written, oral and interpersonal communication skills. Core Qualifications Strategic positioning Contracts Strategic planning Critical thinking Account management Competitive analysis New customer acquisition Stakeholder relations Professional Experience Company Name City , State Senior Business Development Manager Washington, D.C. Aug. 11, 2003 thru May 18, 2007 (8 am - 5 pm) Government-sponsored enterprise (GSE) which operates under a congressional charter whose mission is to expand the flow of mortgage money by creating a secondary mortgage market. Senior Business Development Manager: Created, executed, and oversaw both short- and long-term strategic plans and initiatives within the affordable housing sector. Led and supported business teams in a highly matrixed organization in addressing and resolving complex banking and financial transactional issues. Worked collaboratively with individuals across multiple functional Lines of Business on specific activities; interacted with external stakeholders in role as "Trusted Advisor" to address their respective business requirements and objectives. Managed deliverables per client needs, on time, and within compliance. Created project status briefings, reports, project artifacts including agendas, minutes, project plans, and correspondence. Developed and tracked metrics to measure progress on plans and initiatives. Key Accomplishments: Met Emerging Markets objectives for target year by exceeding 25% threshold in Washington D.C. & Philadelphia Metropolitan Statistical Areas (MSAs). Evaluated and supported 21 initiatives across various regions nationwide, including the Native American Tribal Lands & AARP/Fannie Mae Collaborative Housing Initiatives, and Center for Community Self-Help. Collaborated on the development and execution of the American Dream Commitment (ADC) Hispanic Strategy, with focus on increasing homeownership within the Latino community as part of Fannie Mae's homeownership commitment. Developed and implemented the "Manufactured Home" High-End product. Co-authored and rolled out the "New Hampshire Manufactured Housing Variance" program that served as a model for all other states seeking to initiate a similar manufactured housing loan program. Designed and introduced project plans for pilot initiatives in major markets, implementing build strategy to support multicultural/multilingual outreach efforts for African-American, Hispanic, Asian minority and underserved communities. Business Development / Sales Manager Laid Off): Managed and executed strategic planning initiatives. Assessed client needs into appropriate solutions with a primary focus on providing IT and BI products, tools, and services (i.e., SAP BusinessObjects(TM), Pentaho, iDashboards). Conducted data mining, research, and analysis activities. Led teams in response to RFIs, RFQs, and RFPs. Expanded promotional and visibility efforts through trade shows, conferences and networking events. Company Name City , State Marketing Manager Oct. 1, 2012 - Jul. 31, 2013 (8 am - 5 pm) Information technology (IT) firm providing customized business intelligence (BI), information and performance, management, web and support solutions to federal government and commercial clients. Laid Off): Administered widespread adoption of the corporate strategic marketing plan focusing on products and services, expansion and customer retention through development of targeted demand generation campaign efforts. Proposed integration of next generation BI tools. Supported regular communication of key planning initiatives and progress to executive leaders. Facilitated business process improvement by drafting policy and process guidance including memorandum and standard operating procedures. Promoted company products, services and capabilities through redeveloped company website incorporating social media and marketing collateral (i.e., capability statement, case studies, and white papers). Provided training, coaching, and mentoring to direct reports. Key Accomplishments: Established 12 strategic teaming partnership agreements Oversaw proposal development and submission that resulted in the following contract awards: $10M Operations & Maintenance contract under the U.S. General Services Administration, Federal Acquisition Service, Office of the Chief Information Officer, and $1M FedEx Dashboard Development. Designed and launched direct-mail campaign as part of two multi-vendor DE statewide training contracts offering 1,200+ comprehensive e-Learning, training, and certification programs with on-site, webinar and self-study web-based options. Composed and administered over a dozen press releases highlighting business relationship with the Governor's office. Contributed to the redesign/rebranding of company website to deliver informative, positive and intuitive user experience. Administered annual budget of $250,000 for Marketing Department and tracked revenue against expenses. Company Name City , State Senior Mortgage Specialist May 21, 2007 thru Dec. 5, 2008 (8 am - 5 pm) Independent mortgage company with financing of $500M annually in homeowner loans. Senior Mortgage Specialist (NMLS# 156398): Originated consumer loan mortgages (B2C) through client base of real estate agents, brokers, homebuilders, developers, and related industry professionals. Produced products and services marketing material. Conducted research and analysis to capitalize on opportunities and penetrate appropriate markets. Delivered product and finance training to realtors. Key Accomplishments: Increased loan originations by 100% in first year with an incremental increase of 32% in second year. Spearheaded retail mortgage lending start-up operations located in Sussex County resulting in 11% market share. Initiated and coordinated manufactured housing sector program and managed corresponding investor relations. Certified and Licensed Mortgage Banking Instructor in Delaware. Education 2014 Delaware Technical Community College City , State , US Pharmacy Technician Pharmacy Technician: Delaware Technical Community College, Georgetown, DE (2014) 2006 St. Joseph's University City , State , US Executive MBA Executive MBA: St. Joseph's University, Philadelphia, PA (2006) Muhlenberg College City , State , US Bachelor of Arts Bachelor of Arts Degree: Muhlenberg College, Allentown, PA (Junior Year Abroad, La Sorbonne, Paris, France) Affiliations Former Philadelphia Tri-Chapter of National Association of Hispanic Real Estate Professionals (NAHREP) Certifications Certified and Licensed Mortgage Banking Instructor in Delaware GE Six Sigma Green Belt, Fannie Mae Lean Six Sigma, Pharmacy Technician (#10046555) ACT Certified and Licensed Mortgage Banking Instructor in Delaware. Languages English (native speaker), French, Spanish, Presentations Managed and executed strategic planning initiatives. Assessed client needs into appropriate solutions with a primary focus on providing IT and BI products, tools, and services (i.e., SAP BusinessObjects(TM), Pentaho, iDashboards). Conducted data mining, research, and analysis activities. Led teams in response to RFIs, RFQs, and RFPs. Expanded promotional and visibility efforts through trade shows, conferences and networking events Skills Bi, Business Intelligence, Progress, Loans, Mortgage, Business Development, Marketing, Operations, Training, Solutions, Adc, Business Requirements, Correspondence, Fannie Mae, Gse, Metrics, Project Plans, And Marketing, Budget, Business Process Improvement, Clients, Coaching, Contracts, Drafting, E-learning, Federal Acquisition, Federal Government, Fedex, Integration, Integrator, Maintenance, Marketing Collateral, Marketing Department, Marketing Plan, Mentoring, Pricing, Process Improvement, Proposal Development, Strategic Marketing, User Experience, Web Based, Web-based, White Papers, B2c, Finance, Increase, Instructor, Investor Relations, Lending, Market Share, Mortgage Banking, Mortgage Lending, Real Estate, Retail, Retail Marketing, Retail Mortgage, Data Mining, Networking, Pentaho, Promotional, Sales, Sales Manager, Sap, Strategic Planning, Act!, Business Writing, Compounding, Excel, Fundraising, Horizontal, Hospital Pharmacy, Inventory, Mckesson, Microsoft Office, Microsoft Sharepoint, Ms Office, Outlook, Outpatient, Powerpoint, Project Management, Publisher, Robotic, Sharepoint, Siebel, Six Sigma, Six-sigma, Visio, Word, Pharmacy, Mba | BUSINESS-DEVELOPMENT |
775 | SENIOR SALES MANAGEMENT CONSULTANT Professional Summary Executive-level Business Manager and entrepreneur with experience running start-ups, emerging companies and alternative investments. Strong technology and product development expertise with a focus on building strategic relationships. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Skills Work History Management Consultant/Sales Executive , 06/2017 to Current Company Name – City , State Holistic solutions for client through identifying new products/services ranging from banking solutions to alternative investment opportunities
Holistic solutions for client through identifying new products/services ranging from banking solutions to alternative investment opportunities
Established relationships with key decision-makers within customer's organization to promote growth and retention
Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
Over $7 million dollars in insurance lines sold in 36 months
Over $140,000 in Net Commissions Year 1. $180,000 NC Year 2. $200,000 expected in Year 3
Ranked eighth out of 170 agents nationwide • Conduct site visits to assess needs, demonstrate p
Facilitated 37% increase in top line sales over 24 months
Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management Senior Small Business Analyst/Consultant Manager , 06/2015 to 05/2017 Company Name – City , State Conducted thorough reviews of small business operations of various vendors to devise and deploy improvement strategies, facilitating consistent returns Created over $10 Million in new business accounts, selling AMEX brand to small businesses Sold business management and financial tools to C-suite executives Developed new lines of communication and business opportunities for business owner and AMEX • Helped commercial banking by qualifying clients for commercial loans and Lines of Credit Utilized financial statement analysis skills to highlight areas where a business needed help and how to find the resources to getting that help Created new avenues of success for small businesses to utilize a suite of American Express business products Counseled and identified key areas of success for small companies to focus Developed key relationships with CPAs, attorneys, mortgage and other centers of influence with the result of generating new leads and new business as well as important referrals Executive Director of Operations , 01/2011 to 03/2015 Company Name – City , State Set and administered annual operating budget Scouted franchise locations, negotiated leases, oversaw facility build out and equipment orders and installations Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits Trained, coached and mentored staff to ensure smooth adoption all programs Managed 112 team members across 14 departments, resulting in approximate 22% increase in annual revenue YOY for 11 years Devised, deployed and monitored processes to boost long-term business success and increase profit levels 32% Increased profits by assessing effectiveness of advertising and employee training projects Trained, coached and mentored staff to ensure smooth adoption of new sales and customer service initiatives Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader Supported regulatory compliance by overseeing all audits to verify protocol adherence Startup Founder , 11/2004 to 02/2011 Company Name – City , State Founded Brooklyn based fitness start-up company focused on high level, elite clientele Built referral pipeline by remaining active with community, establishing referral networks and resources Shared mission of organization with public through successful community outreach and marketing strategies Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives Assessed financial reports and statements regularly to update processes and operations for greater profitability Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations Financial Services Representative/Analyst , 07/1999 to 02/2004 Company Name – City , State Managed portfolio of affluent clients with high net worth Retail client banking, investment advisement, estate planning and basic tax advisory work Heavy phone sales, client building, and continuously excelling at sales goals and revenue generation Stock Trading, Pink Sheets, Small Cap and Mid cap stock selection and advisement for retail clients Served brokerage clients with fixed annuities, SPDRS and other financial products Managed currency exchanges and retail investment opportunities in European and foreign markets Entered member transaction data into online banking software Worked with potential investors to support IPOs and ensure success Worked with clients and finance companies to find optimal solutions for financing Acted as liaison between customers and funders to increase overall funding by 92 % and remove financial roadblocks Education B.S : Business Administration , 2019 Northern Arizona University - City Certifications Life, Accident and Health License Certified Personal Trainer (CPT) Excel Spread Sheets Sales Force SaaS, SPSS, Enterprise Software Google Analytics Heal Code Mind Body MS Suite (Power Point, Word, Derivatives) Various Marketing Platforms (Constant Contact, Mail Chimp, Etc) | FITNESS |
776 | ADJUSTER Experience Adjuster , 07/2018 to Current Company Name – City , State Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents. Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ. Negotiate settlement of injury claims with attorneys within the first 60 days. Identify fraud indicators for special investigation referral. Recognize recovery opportunities in regards to subrogation and salvage. 10/2016 to 06/2018 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents. Recognize excess exposures and effectively communicate verbally and in writing to all parties. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments. Identify and refer suspicious claims to a Special Investigation Unit. Recognize recovery opportunities in regards to subrogation and salvage. 07/2015 to 10/2016 Company Name – City , State Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity. Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services. Recognized and Processed claims as needed for subrogation. 10/2006 to 06/2015 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process. Document claims files accurately and promptly while maintain company metric goals. Provide excellent customer service while delivering difficult conversations. Mentoring less experienced adjusters and assisting in their training and development. Work History Adjuster , 07/2018 to Current Company Name – City , State Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents. Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ. Negotiate settlement of injury claims with attorneys within the first 60 days. Identify fraud indicators for special investigation referral. Recognize recovery opportunities in regards to subrogation and salvage. 10/2016 to 06/2018 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents. Recognize excess exposures and effectively communicate verbally and in writing to all parties. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments. Identify and refer suspicious claims to a Special Investigation Unit. Recognize recovery opportunities in regards to subrogation and salvage. 07/2015 to 10/2016 Company Name – City , State Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity. Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services. Recognized and Processed claims as needed for subrogation. 10/2006 to 06/2015 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process. Document claims files accurately and promptly while maintain company metric goals. Provide excellent customer service while delivering difficult conversations. Mentoring less experienced adjusters and assisting in their training and development. Education High School Diploma John F. Kennedy High School Summary Insurance Claims Adjuster with 12 year background in the auto and homeowners insurance industry.
Looking to build a long term career with a dynamic company that allows opportunity for career growth. Designated Home State All-Lines Adjuster's License Team- Orientated candidate who is able to provide assistance where needed to complete tasks. Communicate effectively with the ability to adjust to the audience as necessary. Licensed property and casualty adjuster with multiple licenses for several states. Highlights Benefits Excellent customer service Customer service Insurance IQ Mentoring Personnel Police Settlements Phone Valuation Written Negotiation skills Time management Data analysis Personable Skills Benefits, excellent customer service, customer service, insurance, IQ, mentoring, personnel, police, settlements, phone, valuation, written | AUTOMOBILE |
777 | LEAD ADMINISTRATOR Career Overview Personable, detail-oriented, proactive team-player eager to bring strong administrative skills and dedicated work ethic to a growing company in need of top-level support. Skill Highlights Macintosh and PC Microsoft Word, Microsoft Power Point, Microsoft Excel Google Drive, Word Press, GoDaddy Website Builder Data Entry Multi-tasking, Calm Conflict Resolution, Working Under Pressure Clear Written and Spoken Communication Research, Networking, Promoting Professional Experience Company Name November 2015 to Current Lead Administrator City , State Compose, distribute, and file contracts; design and create operations manuals to guide participants through app use; and follow up with contributing artists or curators through email to ensure that information is clearly understood Build contact profiles and update contact list information in Salesforce to support organization email lists Reconfigured/restructured/redesigned the filing system for streamlined use, making projects easier to both archive and find Anticipate and resolve questions through regular and clear communication with artists and curators about their projects, researching solutions for answers that are otherwise not readily available Initiate and facilitate the timely payment of artists, verify with executive director that they receive their payment, and update relevant financial records. Company Name March 2015 to June 2015 Chaplain Intern City , State Assessed spiritual, emotional, physical needs of people going through crisis within a hospital setting to provide emotional and spiritual support through active listening, advocacy, empathy, or prayer based on the needs of the individual. Company Name January 2015 to June 2015 Festival Coordinator City , State Enhanced the school's annual week-long arts festival by integrating it with the annual All Nations Banquet, rebranding the All Nations Banquet as the All Nations Food and Art Festival, advocating for the inclusion of the artistic Master's Thesis Capstone Cohort, coordinating student group involvement, and safeguarding event cohesion through brainstorming and development of a festival theme. Supported efforts for contracting poet Scott Cairns for a reading by recruiting academically informed panelists for discussion, planning a book signing, and coordinating a book sales table with artist's book publisher and a local book store. Conceptualized creative problem solving to cut expenses, secured department financial support, targeted allocation of funds, recruited volunteers, and tracked receipts in order to stay under budget and resolve all expenses at the conclusion of the festival. Company Name September 2014 to June 2015 Master's Thesis Art Project City , State Originated concept, then recruited and collaborated with fifteen volunteer artists of varying genres to produce a high-quality, multi-media artistic project. Utilized correspondence and verbal conversations with volunteers to develop clear project expectations, scheduled and confirmed meetings via Google Calendar, uploaded artistic media to Google Drive, and transferred information within agreed upon deadlines. Hospitality through provision of refreshments and expressed appreciation to ensure artist volunteers felt valued. Secured last-minute travel arrangements for an artist traveling from out of town when her own travel plans fell through. Company Name June 2014 to June 2015 Co-Chair of Fuller Arts Collective (FAC) City , State Established two FAC events every ten weeks through calendar event planning, coordinating space, catering, and advertising to provide student empowerment through connection and performance opportunities. Composed group news emails and scheduled social media posts to create a strong brand presence for FAC. Company Name September 2013 to June 2014 Worship Arts Intern City , State Expanded the role of the Worship Arts Department in engaging with various genres of art, designed an online form to streamline registration for a yearly artist showcase, and created a semi-permanent gallery. Initiated team meetings to ensure sensitivity and respect to church tradition in potentially controversial exploration of art and liturgy. Networked with and coordinated volunteer artists in curating their works for various art exhibits within the church. Mediated between the Worship Arts Department and various church departments to ensure a clear communication of ideas and to provide professionalism regarding church engagement with artists. Company Name August 2009 to September 2013 Barista City , State Served as integral member of a team that produced high-quality products under tight time constraints, with a focus on customer satisfaction; trained new team members to ensure they can perform necessary tasks at expected standards of service; inventoried and organized raw materials. Education Vanguard University 2009 Bachelor of Arts : Theatre Arts City , State GPA: summa cum laude, 2009 Member of Sigma Theta Delta English honors society Minored in English and Religion Fuller Theological Seminary 2015 Masters of Divinity : Worship Theology and the Arts City , State Brehm Scholar - The Brehm Center scholars show exceptional promise to be leaders in church, academic, missions or arts related vocations Skills Active Learner, Creative Problem Solving, Customer Service, Organizational Skills | ARTS |
778 | DIRECTOR OF INFORMATION TECHNOLOGY Profile SUMMAR Y
Applying technology and workflow solutions to business challenges is exciting for me because I love to learn and apply
new lessons and approaches to support and enhance the organization to achieve its goals and mission. Core Qualifications C# Oracle SQL Oracle Information Management SQL Server SQL*Plus TFS SharePoint SharePoint Designer Database Design Database Administration Data Management ASP.NET Team Leadership IIS PL/SQL ADO.NET Tactical Planning Application Development Web Applications IT Strategy Microsoft SQL Server Software Development Agile Methodologies Requirements Analysis SDLC XML Information Technology SQL Software Project Management Project Management Analysis Business Intelligence Leadership Professional Experience Director of Information Technology 11/2012 to 08/2015 Company Name Provided application and network support services for the MSBA. The MSBA is a small quasi-public state authority who financially assists school districts in their school building projects. My group maintains a rackspace hosted asp.net solution tied to SQL Server. I had all the hardware and software refreshed as well as bringing the development group up to sql server, tfs, and VS 2012. I personally rewrote their utility and security library from VB.NET to C# and added many more classes to support more static helper functions. I also developed an architecture based on object modeling for a middle tier. I was the the login account administrator for the authority which utilized Santander Banking Services. I wore many hats with my team - developer, manager, network administration and help desk. I served as the project manager for all current projects and provided business analysis to work out business workflows for my team. I recommended Tableau as the authority's visualization business intelligence tool. We just started developing the infrastructure around the new business intelligence tool. We finished bringing in DSCI for data and phone lines and we are ready to have our phone system hosted in their data center. Team Leader 05/2005 to 11/2012 Company Name Lead clinical and research programming development and application support for applications developed by my group for the Cardiovascular Program. I had three teams under my leadership. I had the CAS and later the EMERIS group and I project managed the effort to replace a number of legacy systems with modern C# applications. The second group maintained professional and clinical billing for the cardiology department. The third group developed and maintained research applications for the cardiology's research department. I was the logical Oracle DBA who puts objects into production and I maintained our central job scheduler and placed those jobs into production as well. Chief Information Officer 07/2000 to 02/2005 Company Name Provide network, application and help desk support for the largest agency in the Commonwealth of Massachusetts, The Department of Mental Retardation. The agency is now called the Department of Developmental Services and at that time my network team of 5 managed the the entire state of Massachusetts office: 30 field office and 5 state school facilities. We upgraded to Zen 5.0 of Novell and remotely managed our desktops. We also developed client server model applications and the electronic service delivery model which was hosted in our facility with ITD's assistance. Our development platform was classic asp with vb.net and the back end was sql server. Director of Applications Development 02/1996 to 06/2000 Company Name Provided application development and support services to the Department of Youth Services. I lead the Year 2000. project to convert our Natural/Adabas mainframe system to a ASP web based application YSIS. I also helped out as a. banyan administrator to our Network Administrator. Education Master of Business Administration (MBA) : Management Information Systems, General
Delta Mu Delta Suffolk University - Sawyer School of Management City Management Information Systems, General
Delta Mu Delta Bachelor of Arts (BA) : Economics GPA: Omicron Delta Epsilon Economics Omicron Delta Epsilon Skills .NET, asp.net, VB.NET, Adabas, ADO, Agile, Application Development, ASP, agency, Banking, banyan, billing, business analysis, Business Intelligence, cardiology, client server, hardware, Data Management, Database Administration, Database Design, delivery, desktops, XML, help desk support, help desk, IIS, Information Technology, IT Strategy, Leadership, Team Leadership, mainframe, C#, office, SharePoint, Natural, Network Administrator, network administration, network support, network, Novell, object modeling, Oracle, Oracle DBA, developer, PL/SQL, Oracle SQL, phone system, programming, Project Management, Requirements Analysis, research, SDLC, Software Development, Microsoft SQL Server, SQL, sql server, Tableau, phone, Web Applications, Year 2000 | INFORMATION-TECHNOLOGY |
779 | SUPPLY CHAIN MANAGER Summary Operations Manager FIU College of Business MBA Programs Experience November 2013 to July 2014 Supply Chain Manager City Achieved corporate goals through the development and execution of strategy, policy, and leadership. Primarily, but not limited to activities relating to master planning, tactical purchasing, receiving, warehousing, and shipping, and general materials Management. Created and implemented Supply Chain Operational Excellence plan and Business Process Improvement plan to increase inventory turns (from 4 average turns per year to 7 average annual turns per year) within a high mix, low volume global business environment. Controlled inventory assets to include expendable aircraft parts, Rotable and exchange pool assets, chemicals, miscellaneous shop supplies and consumable items valued at 6.8 million dollars. Achieved and maintained KPI's related to inventory turns, purchase price variances, material availability, on-time delivery, past due backlog, customer lead time, and overtime premium expenses. Through both strategic initiatives and tactical response, ensured material availability for fulfilling customer orders on time, meeting target customer lead times, and fulfilling revenue commitments. Responsible for weekly cycle count program and annual physical inventory processes. Maintained a key role in the execution of monthly Sales, Inventory, and Operations (SIOP) goals. Implemented lean principles, change management process, and best practices, for all purchasing/procurement, material handling/storage, and logistics activities. Developed direct reports to support departmental and organizational continuous improvement goals. Created and managed departmental expense budgets. Negotiated and executed supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions. Worked closely with department heads from Quality, and Engineering on driving cost reduction programs through the organization. Established VMI, Kanban, and Consignment as strategies to reduce total cost. Engaged actively in supplier performance management, measurement and KPI maintenance driving a culture of continuous improvement within our supply base. Performed and analyzed history and supply/demand trends in order to strategically forecast future needs and maintain acceptable inventory levels. Company Name November 2010 to October 2013 Materials Manager Responsible for sourcing and procuring all material required for repair and overhaul of jet engine and components as well as all contracts for outside services and long term agreements with suppliers. Controlled $1.5 million in component parts inventory while maintaining 12 inventory turns annually. Directed all purchasing activities and decisions (estimated annual volume $2 million). Succeeded in cost reduction in procurement of all supplies, materials and services required to repair and overhaul jet engine components. Oversaw inventory management; developed and implemented process improvemt tactics to streamline the inventory control, forecasting and purchasing activities resulting in significant reduction in stock out situations and improvent in vendor relationships. Managed Rotable assets to include managing inventory levels of repairable and overhauled parts. Conducted exchanges, including coordinating shipment of Rotable asset to customers, and ensure approved core return meets company guidelines. Prepared, solicit, and evaluate competitive bids on outside vendor repairs for rotable parts. Manage rotables repair program, including evaluating repair shop capabilities and quality or work performed, negotiating repair agreements, terms, pricing and turnaround times. Directed and coordinated all functional personnel to continually achieve a high degree of professional performance. Spear headed the transition and implementation of Quantum (Component Control Software), to include all processes from operations management to all inventory manage modules seamlessly. Conducted meetings and presentations with executives and other managers as well as employee groups of over one hundred participants. Company Name November 2006 to November 2010 Contracts Supervisor Interacted with Department heads to ensure the highest quality proposal was provided by meeting the customers' requirements for Value Added Services Programs, valued at $1.5 Billion. Reviewed terms and conditions to ensure requirements are in line with B/E policies as well as regulations such as DFAR, ITAR, and Proprietary parts licensing. Directed the activities and balance the workload of employees to ensure timely delivery of the most competitive prices, resulting in $151 M. of awarded contracts. Initiated a departmental wide interest for the customer and their needs, by guiding employees on how to research the customer, what they do and how we can better support their contract. Negotiated pricing, delivery and other cost savings with vendors to ensure maximum profit margins were achieved with each contract. Company Name September 1996 to December 2001 City , State Purchasing and Procurement of military and civilian equipment. Reviewed the accuracy of purchase orders to ensure appropriate use of government funds. Maintained inventory control through quarterly cycle counts. Maintained effective working relationship and close coordination with other defense agencies and suppliers. Education University of Phoenix Graduate School of Business 2010 State University of Maryland 2006 B.S : Business Administration Business Administration 2012 Lean Six Sigma Certification Languages Fluent in Spanish Skills streamline, balance, budgets, Business Process Improvement, change management, competitive, continuous improvement, contracts, cost reduction, delivery, driving, forecasting, functional, funds, government, inventory management, managing inventory levels, Inventory, inventory levels, inventory control, leadership, logistics, materials Management, materials, meetings, exchange, negotiating, operations management, organizational, performance management, personnel, policies, presentations, pricing, processes, Procurement, profit, proposal, Purchasing, Quality, receiving, repairs, research, Sales, shipping, Six Sigma, Fluent in Spanish, strategy, strategic, Supply Chain, warehousing | AVIATION |
780 | HEALTHCARE INSTRUCTIONAL ASSISTANT Experience Healthcare Instructional Assistant , 10/2018 to Current Company Name – City , State Perform G tube feedings and Straight Catheterization procedures on Special Needs and General
Education Elementary School students. Assist Teacher in K-12 Classroom setting up workstation. Implement lessons taught by the teacher, monitoring students behaviors utilizing positive and negative
reinforcement. Follow IEP, collaborate with Instructional Assistants, ABA Interventionists, Teachers and
Psychologist. Instructional Assistant , 09/2016 to 09/2018 Company Name – City , State Work with General education and Special needs Students K-12 in a classroom setting. Monitoring
different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token
system, teaching independence, implementation of lessons taught by Teacher. Collaborate with a
team of Teachers, psychologists and Instructional assistant's working towards IEP/Goals of the student. Work and setup academic group workstations. Tutor students on 1:1 basic. Assist students with
hygiene as needed. Acting Clerk/ Nursing Attendant , 02/2005 to 10/2015 Company Name – City , State Worked n a Clinic Registering incoming patients for clinic appointments, Answer inquiries over
telephone regarding patient's appointment. Update patients demographic information into computer
system. Scheduled surgeries, Input services rendered By physician using diagnosis code for proper
payment of services. Ordered supplies , faxed, clerical duties. Work History Healthcare Instructional Assistant , 10/2018 to Current Company Name – City , State Perform G tube feedings and Straight Catheterization procedures on Special Needs and General
Education Elementary School students. Assist Teacher in K-12 Classroom setting up workstation. Implement lessons taught by the teacher, monitoring students behaviors utilizing positive and negative
reinforcement. Follow IEP, collaborate with Instructional Assistants, ABA Interventionists, Teachers and
Psychologist. Instructional Assistant , 09/2016 to 09/2018 Company Name – City , State Work with General education and Special needs Students K-12 in a classroom setting. Monitoring
different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token
system, teaching independence, implementation of lessons taught by Teacher. Collaborate with a
team of Teachers, psychologists and Instructional assistant's working towards IEP/Goals of the student. Work and setup academic group workstations. Tutor students on 1:1 basic. Assist students with
hygiene as needed. Acting Clerk/ Nursing Attendant , 02/2005 to 10/2015 Company Name – City , State Worked n a Clinic Registering incoming patients for clinic appointments, Answer inquiries over
telephone regarding patient's appointment. Update patients demographic information into computer
system. Scheduled surgeries, Input services rendered By physician using diagnosis code for proper
payment of services. Ordered supplies , faxed, clerical duties. Education Master's : Health Education , 04/2019 Touro University Worldwide - City , State Master's : Health Education Bachelor's : Healthcare Administraton , 03/2018 Touro University Worldwide - City , State Associate : Social & Behavioral Sciences , 12/2015 Los Angeles Southwest College - City , State Bachelor's Degree : Healthcare Administration at Touro University, I had the opportunity to Develop the skills and experience
necessary to succeed in Public health and Health Education positions. Examples of my relevant Highlights CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications and Licenses Academic Basic Catheterization Child care Clerical CPR Critical Thinking Customer Service Developmental Disabilities Diagnosis English Filing Health Education Microsoft Excel Excel Microsoft Office Microsoft Word Organizational Skills Organization skills Public health Teacher Teaching Telephone Verbal communication Written Skills CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications and Licenses, Academic, basic, Catheterization, Child care, clerical, CPR, Critical Thinking, Customer Service, Developmental Disabilities, diagnosis, English, Filing, Health Education, in K, Microsoft Excel, Excel, Microsoft Office, Microsoft Word, Organizational Skills, Organization skills, Public health, Teacher, Teaching, telephone, verbal communication, written Additional Information Authorized to work in the US for any employer Summary providing general administrative back-up and other duties. More than 5 years of clerical support. Familiar and experienced with electronic filing systems, various document management technologies, and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Able to multi-task and efficiently manage changing priorities. Excellent organizational and analytical skills, with attention to detail. | HEALTHCARE |
781 | ACCOUNTANT Summary Senior-Level IT Finance Management Professional Highly knowledgeable, dedicated and ethical Senior-Level IT Management Professional, credited with 20 years of expertise in all facets of accounting, financial management, financial analysis, and controllership of IT operating & capital budgets within high-profile corporations. Experienced in various aspects of extensive change management in a corporate environment, outsourcing within transfer of duties, and streamlining processes that provide cost saving solutions and optimal performance. Exceptional leadership in solution management pertaining to the most complex financial questions and cost control concerns. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and driving excellence in departments and talent. Strategic Business Planning Performance Evaluations Financial Standards Productivity Improvement Financial Planning & Analysis Training & Development Cash Flow Management Personnel Management Standards & Compliance Financial & Statistical Modeling Expertise with Financial Systems Training & Development Selected Career Highlights Successful in the oversight of IT operating & capital budgets annually, ensuring that projects and operating expenses remain on plan while keeping the project managers aligned with the budget constraints of each project Exceptional leadership of 32 IT capital projects that are approved and delivered annually Accolades as a Financial Architect for the IT department outsourcing analysis in producing decisions to transfer duties to an overseas organization resulting in a reduction of internal staff by 60% with a projected savings of $12M over 5 years Showcase strength in the management of IT $22M capital budget, as well as a $69 million operating budget Offer advancements with in-depth analysis, financial modeling, competency evaluations, and projected ease of transition and change management Solid performance in the management of Telecom and Data Communication expenses for over 900 retail stores and 3 corporate offices; focus on streamlining activities and constantly seeking opportunities for savings. As a result $2.9M in savings were initiated and realized to the IT operating budget by discovering vendor errors, negotiating lower rates for Cisco Smartnet router maintenance services, and discovered 3rd party Telco accounting errors Extensive savings to the budgets were realized in part by changing the treatment of Capital activities by beginning to depreciate projects once in service rather than depreciating as expenses were incurred throughout the project life cycles Serve as Associate Ambassador within the transition in New SAP financial system from Oracle Financials was done in-house saved over $2M by eliminating the use of outside Organizational Change Management consultants Real Estate Recruited and trained 35 new Real Estate Agents in all aspects of the business which resulted in the office moving in rank from 8th to 2nd out of 60 franchised offices within the company based upon total commissions earned and real estate transactions. Received the Brand Ambassador Award in two consecutive years for outstanding performance in real estate and also received the MPV Award for leadership. Highlights SAP Financials, Oracle Financials, PeopleSoft, Cognos Budgeting System, Microsoft Office, Advanced Excel Experience Company Name Accountant City , State Company Name Senior Accountant City , State Company Name January 2012 to Current Manager / New York State Licensed Real Estate Salesperson City , State Facilitation of marketing and generating client leads Liaison between sellers and buyers & landlords and tenants in real estate transactions including commercial properties Manage exclusive property listings secured throughout Northern Brooklyn, NY Leadership skills in office management of 20 Real Estate Agents Broker application approval pending with New York Department of State Successful in closing more than 80 real estate deals in a period of two years through strategic marketing, advertising, effective communication, customer service, referrals, and client reviews. Company Name January 2000 to January 2012 Finance Manager City , State Developed and presented the annual budget to the Executive Committee. Consistently met or exceeded operating budget goals for the department annually barring new corporate initiatives approved after budget creation Supported over 20 IT leaders EVP, SVPs, VPs, Directors, and Managers by reporting risks and opportunities to the budgets in order to stay on track and meet or exceed budget obligations of the department Prepared 5-year long-range plan with IT leadership; updated annually Managed a staff with primary responsibilities including asset management, software license compliance, price negotiations with vendors, preparation of all IT purchase orders, accurate invoice coding, departmental journal entries, analyzing, and auditing telecom expenses for over 900 stores Maintained positive relationships with over 50 active vendors Facilitated monthly financial review meeting with IT EVP, CIO and VPs to ensure budget goals are met Financial architect responsible for evaluating the options to outsource several areas of the IT department, which involved: vendor evaluations, financial modeling, executive presentations, and financial analysis. Portions of the IT department were outsourced in late 2010. Reduced staff from 110 to 46 associates resulting in a projected savings of $12M over a five-year period. Designed, implemented, and analyzed the IT Metrics Scorecard by tracking progress vs. strategic plan Created template to perform cost/benefit analysis for IT business cases for proposed IS capital projects including; ROI, NPV, & IRR calculations Consulted in the development and processes to evaluate IS priorities and established business case methods and analysis with leadership of the corporate IS PMO. Education University of Phoenix Masters of Business Administration City , State Hampton University Bachelor of Science Degree : Finance City , State Finance Skills advertising, architect, asset management, auditing, Budgeting, budgets, budget, business case, closing, Cognos, client, customer service, Financials, Financial, financial analysis, financial modeling, leadership, Leadership skills, marketing, Excel, Microsoft Office, negotiations, office management, Oracle Financials, PeopleSoft, executive presentations, processes, coding, progress, Real Estate, reporting, SAP, strategic, strategic marketing, telecom | ACCOUNTANT |
782 | KEYHOLDER Summary Creative, hands-on professional with expertise in art direction and project management,Marketing and special promotions Highlights Professional photoshoot/modeling experience Fashion Visual Merchandising Professional runway experience, Professional standing fashion model Self taught abstract, visual , mix media artist Professional photo shoot experience Self-motivated professional Accomplishments KNOWLEDGE OF OFFICE PRACTICES AND ITS PROCEDURES, PUBLIC RELATIONS,RULES,POLICIES,PROCEDURE COMPLAINTS AND TRANSACTIONS BEING PROCESSED TYPING/ KEY BOARDING HAS DEMONSTRATED SPENDING EXTENSIVE TIME TROUBLESHOOTING AND ASSISTING CUSTOMERS OVER THE PHONE FOR GREAT CUSTOMER EXPERIENCE PROLIFIC SALES EXPERIENCE IN RETAIL BUSINESS AND PHONE ENVIRONMENT SKILL IN OPERATION OF OFFICE EQUIPMENT,CASH REGISTER E-MAIL, IN-PERSON CONTACTS AND OR BY OTHER MEANS OF INTERNAL AND EXTERNAL CUSTOMERS COLLATE AND CLASSIFY INFORMATION ABOUT DATA REFERRALS UPON REQUEST. Experience KEYHOLDER 01/2015 to Current Company Name City , State -MOD, MANAGER ON DUTIE WHEN MANAGERS ARENT PRESENT -OPEN AND CLOSING OF STORE -RUNNING DAILY STORES PERFORMANCE REPORTS -OPENING DAY AND END OF DAY PAPERWORK -MANAGEMENT DUTIES, PUSHING ASSOCIATES TO SELL -BACK STOCK COORDINATOR -INVENTORY CLOSING -CASHIER -SAFE COUNT AND MONEY HANDLING CASHIER 09/2014 to 04/2014 Company Name City , State -CASHIER -MAINTAINING COMPLETE KNOWLEDGE OF ALL FOOD AND BEVERAGE ITEMS,PRICES,AND AVAILABILITY. -EFFECTIVELY WELCOMING EVERY CUSOTMER WHILE PROVIDING GREAT SERVICE -STORE MERCHANDISING,STOCKING AND ROTATING PRODUCTS -EFFICIENTLY WORKING THE REGISTER TO COMPLETE MONETARY TRANSACTIONS -UPON REQUEST RESPONSIBLE FOR COPYNG AND E-MAILING CUSTOMER RECEIPTS SEASONAL SALES ASSOCIATE 10/2013 to 11/2013 Company Name City , State -SEASONAL SALES ASSOCIATE, STORE CUSTOMER GREETER -MARKETING SPECIAL STORE PROMOTIONS OF WHOLE STORE BUY ONE GET OTHER 50 PERCENT OFF -RESPONSIBLE FOR COMPLETING ALL ORDERS OVER PHONE -UPDATING CUSTOMER E-MAIL LIST -ASSISITING CUSTOMERS THROUGHOUT THE STORE SEASONAL SALES ASSOCIATE 10/2013 to 12/2013 Company Name City , State -SEASONAL SALES ASSOCIATE -IN STORE CUSTOMER GREETER -IN CHARGE OF ASSISTING VISUAL AND FLOOR DISPLAYS TO ENSURE EVERYTHING MEETS STORES STANDARDS -MARKETING FOR ALL SPECIAL PROMOTIONS -CASHIER -ASSISTING CUSTOMERS WITH SHOES,ACCESSORIES,AND BAGS -CUSTOMER ORDER SHIPMENTS AND INVENTORY STORE COORDINATOR 02/2010 to 08/2010 Company Name City , State -STORE COORDINATOR -ORGANIZED ALL MANNEQUIN DISPLAYS -MANAGED PROJECTS ACCORDING TO TIMELINE AND SEASONAL CHANGES -VISUAL MERCHANDISING FOR STORE -IN CHARGE OF OPEN AND CLOSING STORE -IN CHARGE OF UPDATING AND REPORTING STORE INVENTORY -UPDATING CLIENTELE LIST -RESPONSIBLE FOR HELPING CUSTOMERS LIFT HEAVY ITEMS TO THEIR CAR SUCH AS FURNITURE -ASSISTING ALL CUSTOMERS OVER PHONE STUDIO COORDINATOR 04/2009 to 09/2009 Company Name City , State -STUDIO COORDINATOR -ORGANIZED INTERIOR DESIGN FOR THE BUILDING -MARKETING FOR ALL SPECIAL PROMOTIONS -HEAD OD CLERICAL AND SECRETARY WORK -STORE VISUAL MERCHANDISER -MANAGING ALL MANNEQUINS AND JEWELRY DISPLAYS -RESPONSIBLE FOR CREATING STUDIO EVENTS SUCH AS MAKEUP AND BEAUTY BAR OUTING, GALLERY HOP FASHION GRAND OPENING NIGHT ANY UPCOMING EVENTS -MAKING APPOINTMENTS -TAGGING AND PRICING ITEMS - - SERVED 01/2008 to 11/2013 Company Name City , State IN VARIOUS AREAS OF THE ESTABLISHMENT ENSURING GREAT CUSTOMER EXPERIENCE ALLOWING A PROMOTION TO CERTIFIED TRAINER IN CHARGE OF INVENTORY, SPECIAL PROMOTIONS,GATHERS NEW INFORMATION FOR NEW EMPLOYEES, GIVES FEEDBACK AND REVIEWS PAPERWORK TO DETERMINE WORKING STATUS. MANAGED PROJECTS ACCORDING TO TIMELINE AND SEASONAL CHANGES. DATA ENTRY SPECIALIST 01/2008 to 01/2011 Company Name City , State TRANSPORTED VARIOUS PETITIONS AND SERVYS INTO ITS DESIGNATED COUNTY OFFICE CIRCULATED PETITIONS FOR CERTAIN ISSUES IN ORDER TO GET ONTO NOVEMBERS BALLET SUMMITING CIRCULATED PETITIONS INTO THE COMPANIES DATA BASE BEGAN AS A PETITIONER WHILE GETTING PROMOTED INTO A DATA ENTRY SPECIALIST FOR THE QUAL- ITY CONTROL DEPARTMENT ENGAGING QUESTIONNAIRE ASSISTANCE OVER PHONE STUDIO COORDINATOR 4TH AND HIGH HAIR AND FASHION STUDIO 2009 ORGANIZED INTERIOR DESIGN FOR THE BUILDING MARKETING FOR ALL SPECIAL PROMOTIONS WAS THE HEAD OF CLERICAL AND ALL SECRETARY WORK WHILE UPDATING THE CLIENTELE LIST. Education ASSOCIATE OF ARTS : ASSOCIATE OF ARTS 2010 COLUMBUS STATE COMMUNITY COLLEGE City , State , USA MEMBER OF COLUMBUS STATE VOLLEBALL TEAM WHILE GATHERING VOLLEYBALL STATS COURSEWORK:SCICOLOGY 101,103,104, HUM101-114, CHEM 101-111 GPA:3.6 Skills CLERICAL, CLIENTELE, DATA ENTRY, DATA BASE, FASHION, INTERIOR DESIGN, INVENTORY, MARKETING, OFFICE, PHONE | APPAREL |
783 | INDEPENDENT CONSULTANT Career Overview Energetic Customer Service or PR Representative motivated to maintain customer satisfaction and contribute to company success. I'm enthusiastic to connect with people and offer them the best customer service they've experienced to date, all while capitalizing on my strengths listed below. I will be an asset to ANY company and will assist in helping to grow & expand their business. Successes Successfully orchestrated annual conference for 600 people Improved organization and workflow of business office for 70 congregations Coordinated & emceed annual women's retreats for the past 4 years Exceptional multi-tasker (accuracy and speed). Saved company tens of thousands of dollars by doing the work of several people for 13 years at the lumber company Core Strengths Strong organizational skills Courteous demeanor Energetic work attitude Leadership experience Great people skills Reliable, responsible team player Strong initiative/problem solving skills Work Experience Independent Consultant Jul 2013 to Current Company Name － City , State Generate sales from existing clients & focused on new client acquisition Provide excellent customer service to all clients including prompt responsiveness and delivery of product Troubleshoot and coach consultants on my team Create invitations and flyers for advertising purposes Creative Worship Arts Director Dec 2011 to May 2016 Company Name － City , State Responsible for organization of weekly church services, including leading the worship team & band, song selection, creating & designing Keynote slides (songs and announcements) and overall presentation of church facility Successfully led volunteer worship team and band with a variety of personalities and schedules; coordinated monthly schedule including practices and performances Planned, organized and led many all-church and women's events (i.e. retreats, dinners, BBQ's, family movie nights, etc). Designed creative visual displays to assist with sermon themes Office Manager May 2011 to Current Company Name － City , State Responsible for running district office that assists and oversees 72 churches across LA & Orange County Single handedly coordinate annual convention for over 600 pastors & delegates Prepared annual out of town retreats, including facility selection and arrangement, hotel reservations, meal coordination, speaker bookings, schedule management & creation of printed materials, collection of required information from attendees and excursion planning Process and document all monies received from churches Accounts Receivable & Accounts Payable Assist District Superintendent with any and all emergency projects that arise, often requiring flexibility, creativity and quick thinking Executive Assistant Jan 1992 to Nov 2009 Company Name － City , State 5 years as company receptionist and expert customer service provider Promoted to Executive Assistant to the Vice President Responsible for all billing of invoices to customers Accounts Receivable & Accounts Payable 401(k) contact person Filing of all legal Construction Preliminary Notices & Lien Releases Handled all DMV transactions for fleet of 15-20 trucks. Assisted Vice President with various projects Skills Microsoft Word, Excel & PowerPoint Leadership Keynote Telephone skills 10-Key Multi-tasking Notary (20 years) Proofreading Proficient in Spanish Strengths Finders results: Includer, Achiever, Responsible, Disciplined & Consistent | ARTS |
784 | CHIEF INNOVATION AND OUTREACH OFFICER Professional Summary Creative, social innovator with extensive project experience from original concept to strategic development. Talents include thoughtful and socially-conscious program design, systems thinking across disciplines and departments, inert ability to problem solve, and consistent dedication to authentic collaboration, even in the most challenging circumstances. Core Qualifications Change management and ability to shift roles and problem-solve quickly in an emerging organization Expertise in progressive K-12 education models, instructional design, policy and politics around education reform efforts Lead developer and facilitator in training and professional growth Creative problem solving in scenarios with multiple variables Acute awareness for budget management and resource allocation Systems thinking and ecological approach to program development, implementation and evaluation Positive, energetic and a believer of creating a culture of risk-taking, reflection, and humor to do our collective best work Experience 06/2013 to Current Chief Innovation and Outreach Officer Company Name － City , State Leadership and Program Development: Provided leadership for innovation, growth, and development of a progressive K-8 education program. Defined, implemented, and fostered clear and transparent processes to support innovation at every level of the organization. Implemented new ways to gather data and measure impact around student learning, development and assessment of the whole child. Project Management and Creative Development: Identified projects that have strong potential and allocate budgets to test them. Developed prototypes and gathered feedback around the impact and value for innovative and appropriate growth. Ensured alignment of innovation projects with the vision and mission of the ECS. Relationship Building and Outreach: Empowered professional transformation through professional growth experiences. Supported internal communication to build brand and culture. Developed external communication platforms to build connection with progressive education mindset throughout the region. Visioning, Mission Development, and Implementation: Planned, designed, and conducted strategic planning sessions that adhere to the ECS Guiding Principles and mission for building an ecologically literate citizenry. Coordinated opportunities for deep dives into environmental mission and for further reflection and connection with organizational culture. Conducted mindset growth opportunities for faculty to build leadership capacity and resilience. Financial Management and Budgeting: Project managed the design and execution of a 1.2 million renovation and retrofit for a new education facility. Supported annual collaborative budgeting, annual audit, and fiscal management of a 12 million dollar, public sector, non profit organization. 10/2014 to 04/2015 Consultant - Green and Healthy Schools Academy Company Name － City , State Collaboratively researched, planned and executed deep professional development experiences for educators, administrators, and community members around culture development and systemic change. Utilized human-centered design and mindset techniques to support professional transformation. 06/2008 to 06/2013 Curriculum Architect and Academic Director Company Name － City , State Developed an innovative curriculum model that utilizes the environment as a teaching tool. Engaged partnerships with organizations to develop relationships rather than "one-hit-wonder" programs. Piloted alternative measurements for student thinking and learning. Provided leadership for changing the conversation around education, the profession, school governance, and school design. Utilized human-centered design to support and develop systems and infrastructure to "rethink school." 07/2008 to 07/2009 Science Educator and Environmental Coordinator Company Name － City , State Instructed students at all grade levels using non-traditional practices, including using 600+ acre park as an extended classroom. Developed curriculum for all grade levels integrating the science, tech, and engineering standards. Provided professional development for teachers in curriculum development and integration of content areas. Supported infrastructure, systems, and early development of a new organization. 09/2004 to 09/2007 Educator - Center for the Highly Gifted Company Name － City , State Instructed 4th grade highly gifted students with various levels and abilities in math, reading, social studies, sciences, and the arts. Created and adapted curriculum materials for instruction based on curriculum blueprints from elementary and middle school guidelines. Worked collaboratively with the Washington National Opera to create original operas with 75 students annually. Provided a basis of knowledge of gifted education to parents, colleagues and community. Taught and practiced problem solving, creative problem solving and creative thinking models with students. 02/2001 to 08/2002 Account Executive Company Name － City , State Coordinated and executed public relation strategies, events, and media placements. Discussed and prepared crisis communication plans for clients and strategic partners. Designed and implemented environmental communications programs for corporate clients. Advised clients on strategic philanthropy partnerships and environmental education programs. 01/2000 to 02/2001 Account Coordinator Company Name － City , State Supported media relations, media lists, and outreach efforts for clients. Refined materials, publications, and marketing pieces. Developed internal cultural programs to support a fun, thoughtful, and creative work environment. 05/1998 to 01/2000 Education and Outreach Coordinator Company Name － City , State Developed new Energy and Resource Conservation Education program for grades 2-12. Drafted grant proposals for environmental education projects in the Pittsburgh City Schools. Designed, authored and edited program newsletter and other publications and presentations. Wrote curriculum about the built environment for vocational and middle school students. Planned teacher workshops and events to illustrate connections of the natural and built environments. Education 2012 Principal Certification : School Leadership Gannon University － City , State 2004 Masters : Curriculum Design and Instruction University of Maryland College － City , State Creative Initiatives in Teacher Education (CITE) Program 1998 BA : Environmental Studies Allegheny College － City , State Professional Affiliations Trained in Human Centered Design at Luma Institute Completed Including Ourselves in the Change Equation: Personal Learning for Organizational Performance, Harvard University Graduate School of Education Member of the design team for the Pittsburgh STEM Ecosystem sponsored by Remake Learning and the Carnegie Science Center Member of the Remake Learning Network Chief proposal writer for the Thinking Lab HS XQ application Volunteer curriculum integration adviser to the Pittsburgh Opera Creator of Think Out Loud monthly sessions to encourage and advance the education profession and to promote educator voice in redesigning what schools could "look like" regionally Additional Information Pittsburgh's 40 under 40 Award winner (2015) Presenter at the Healthy Schools Summit (2016) Heinz Endowment's SyncUp Non Profit Women's Leadership Development Cohort (ongoing) Western Pennsylvania Environmental Award, (2015)- Curriculum designer for the Environmental Charter School (k-8) and ECS Secondary Experience (9-12) Presenter and collaborator with the regional Visual Thinking collaboration with Quaker Valley School District and Harvard Project Zero (2015) Speaking engagements at Carnegie Mellon University, Allegheny College, Point Park University, and Duquesne University (2013-2019) Panelist at The Pennsylvania Partnership for Green and Healthy Schools in Harrisburg, PA (2014) Guest blogger on evolveEA's website (2014) Presenter at Greenbuild (2014) Presenter at National Green Schools Conference (2016) Skills expertise in 21st century teaching and learning, systems thinker and passionate about ecological literacy, human-centered design facilitator, strong written and communication skills, proficiency in social media and community outreach, and strong ability to visually communicate ideas, concepts, notes, and programs | PUBLIC-RELATIONS |
785 | DIRECTOR OF FINANCE Summary Program Manager / PMO Director Dynamic, versatile, hands-on Program Manager who leads teams to design and implement successful IT projects that align business and IT objectives and deliver rapid results Project Management | Strategic Planning | PMO Management Energetic, trusted, and detail-oriented Senior Program Manager and strategic solutions provider with outstanding project management and conflict management skills. Hand-picked by executive team to turn around underperforming programs; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects. Directs PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level financial systems and legacy workflow systems. Conflict Management Turnaround Operations Staffing & Resource Management Risk & Issue Management Financial Modeling & Analysis Agile & Waterfall Methodologies Cost/Benefit Analysis Change Management Stakeholder Management Accomplishments SENIOR FINANCIAL ANALYST / IT PROJECT / PROGRAM CONSULTANT Business Case Management | Sarbanes-Oxley | Process Improvement Directed IT financial planning and analysis for a $120-million department--developed business cases, mitigated risks, and managed forecasting, operations, and budgets. Led all IT audits for Sarbanes-Oxley documentation and testing, as well process improvement initiatives. Improved Project Management processes through the implementation of a new business case template--enhanced project visibility to determine project status for Executive decision-making. Increased financial planning process effectiveness by 35% through the development and implementation of a capital budget cycle that ensured the accuracy and data integrity of all financial transactions. FINANCIAL MANAGEMENT ROLES: Children Toys, Inc. 2005) Directed global planning and analysis for a real estate and IT portfolio of $550-million that included capital investments and post-spending analysis. Minolta Corporation (2004) Managed budgets, forecasting, and business case modeling initiatives for North American operations; improved 120 business processes that boosted productivity levels by 40% in only five months. Light Technologies, Inc.; Sprain, NJ (1995--2003) MANAGER, PROGRAM MANAGEMENT Multibillion-Dollar Budgets | Program Management | Cost Savings Managed all IT planning, forecasting, and business case management for the largest division at Light Technologies--a $5-billion department; directed multibillion-dollar budgets, reporting, investment analysis, metrics development, and software implementation. Captured $70-million in cost savings per year through implementation of a reverse logistics programs--reverse engineered the entire supply chain and reduced inefficiencies. Led initiatives for business cases of more than 350 projects within 80 programs ranging from manufacturing, IT services, to wireless strategy. Pioneered vision and implementation of a new IT financial analysis and internal project tracking process for four large IT departments including Business Communication Services IT, Manufacturing IT, and Services IT. Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives. Early Career: Manager of Planning and Analysis, Phone Global Corporation. Experience Jan 2007 to Jan 2010 Company Name － City , State Led multi-functional technology teams and key contributor and mentor for a PMO office with up to 80 resources; managed development of innovative software systems and applications. Directed all services, resources, and project plans for major scalable enterprise solutions supporting $1.2-billion with unique ability to drive transformational change in both business and technology leadership roles. Provided business analysis for projects of up to $150-million that included requirements, success criteria, milestones, Key Performance indicators (KPIs), and Work Breakdown Structures. DIRECTOR OF FINANCE Jan 2011 to Current Company Name － City , State PMO Start-Up | Contract Management | PMO Management Trusted Financial Executive with CFO- and CIO-level responsibilities; adds transparency to IT and financial operations while adapting financial strategy to organizational goals. Program Manager over all IT projects--manage workloads, define deliverables, hire and mentor resources, conduct performance reviews, and ensure compliance with established PMO processes. Direct business forecasting and financial analysis activities and identify opportunities and risks along with action plans to ensure attainment of financial goals. Spearheaded the development of the first-ever Program Management Office; defined project management processes, including those related to requirements management, change control, and user acceptance testing. Captured 60% savings in projects costs in only five months--reengineered project plan and renegotiated contracts with new vendors; enhanced quality assurance and maintained timelines. Reengineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the project; manage contracts for all IT vendors including website development, hosting, IT operations, and IT applications development. VP Jan 2010 to Jan 2012 Company Name － City , State Off-Shore Project Management | Multimillion-Dollar Budgets | Global PMO Staff Top-performing Program Manager consistently sought out to reengineer troubled projects. Managed PMO staff in a matrix reporting structure consisting of 44 Global Project Managers and a department budget of $15-million. Managed all projects, budgets, and strategic analysis for all programs. Prescribed solutions that provided quick ROI for maximum revenue productivity, service optimization, and system flexibility. Directed programs with up to 70 infrastructure and application projects--implemented vendor and financial strategies that improved project planning and reduced costs by 60% in only five months. Education Master of Business Administration , Business Economics/Finance State University － City , State Business Economics/Finance Bachelor of Science , Finance/Accounting Hoboken State University － City , State Finance/Accounting Skills Budgets, budget, business analysis, contracts, Contract Management, Financial, forecasting and financial, financial operations, functional, leadership, mentor, Office, enterprise, optimization, organizational, performance reviews, processes, Program Management, Project Management, project planning, project plans, quality assurance, quick, reporting, strategy, strategic analysis, unique, website development | FINANCE |
786 | CHEF ASSISTANT Core Qualifications MS Word (advance), MS Excel (intermediate), PowerPoint (intermediate), Mac OS Education and Training May 2017 Bachelor of Science : Hospitality and Tourism Management Uni versity of Massachusetts － City , State Hospitality and Tourism Management 3.99 4.0 Dean's List: All Semesters Work Experience 09/2016 to Current Chef Assistant Company Name － City , State Ensure cleanliness of kitchen work stations and operate dish washing machinery. Assist chef in preparation and plating of meals for lunch and dinner services of up to 75 guests. Arrange the banquet area according to expected guest flow and type of event. Welcome customers and monitor flow between
front and back-of-the-house operations. Manage team of 10-15 students and delegate preparation tasks to ensure a smooth lunch/dinner service
Cape Cod B aseball League Bourne, MA. Public Relations Intern: Bourne Braves May- September (14' and 15'). Managed social media presence on Twitter, Instagram and Facebook for the Bourne Braves - Created "Player Spotlights". Administered primary source of team funding- overseeing donation collections and raffle programs. Coordinated volunteers for CCBL All-Star Game to maximize merchandise sales and food and beverage output for
approximately 10,000 attendees. 05/2016 to 01/2017 Property Operations Intern Company Name － City , State Inspect apartment homes on the market to assess whether company standards are being met, and communicate issues to the
maintenance team, including follow up. Conduct weekly audits of parking, storage, and guest logs for a community with 407 apartments. Display an extremely high level of customer service handling daily resident concerns, service requests, questions etc. Independently organized resident events and maintained their budgets and marketing. Created the first ever "Puppy Pow
Wow" for 52 resident dogs we had on property, which included contacting community businesses and securing sponsorships. Also worked extensively with Roche Brothers for the catering of a 600 person end-of-summer cook out. 05/2012 to 01/2016 Sales Associate Company Name － City , State Contributed to Wrentham's store being placed first in the district for sales associate credit card enrollments. Certifications CVENT Certified, TIPS Certified. Interests Delta Sigma Pi (Professional B usiness Fraternity) March 2015-Present
· Participate in recruiting, fundraising, community service and professional events (March of Dimes "March for Babies",
"Zumbathon" for Wounded Warrior Project, PopTab Fundraising for Ronald McDonald House)
· Reinforce my professional skills through training and development opportunities, grow through various leadership platforms,
and contribute to the community through service work
HTM Career Day Board October 2015-Present
· Served on the HTM Career Day planning board as the Facilities Director- monitoring the flow of the event floor and
company satisfaction. Handled all company requests on the day of the event
· Collaborated with the Career Day committee to fundraise and market Career Day. This included weekly organizational
meetings
Eta Sigma Delta Honor Society Fall 2015-Present
· Selected to the only premier International Hospitality Management Honor Society (Chapter of Distinction 2015)
· Serves as a means of uniting outstanding students for campus activities, fundraisers, and volunt eer programs ("Not Bread
Alone" Soup kitchen) Skills budgets, credit, customer service, Inspect, MA, machinery, Mac OS, marketing, market, MS Excel, PowerPoint, MS Word, Public Relations, sales, type Additional Information HONORS AND ACTIVITIES
Delta Sigma Pi (Professional B usiness Fraternity) March 2015-Present
· Participate in recruiting, fundraising, community service and professional events (March of Dimes "March for Babies",
"Zumbathon" for Wounded Warrior Project, PopTab Fundraising for Ronald McDonald House)· Reinforce my professional skills through training and development opportunities, grow through various leadership platforms,
and contribute to the community through service work
HTM Career Day Board October 2015-Present
· Served on the HTM Career Day planning board as the Facilities Director- monitoring the flow of the event floor and
company satisfaction. Handled all company requests on the day of the event
· Collaborated with the Career Day committee to fundraise and market Career Day. This included weekly organizational
meetings
Eta Sigma Delta Honor Society Fall 2015-Present
· Selected to the only premier International Hospitality Management Honor Society (Chapter of Distinction 2015)
· Serves as a means of uniting outstanding students for campus activities, fundraisers, and volunt eer programs ("Not Bread
Alone" Soup kitchen) | CHEF |
787 | DIRECTOR OF NEW BUSINESS DEVELOPMENT Executive Profile B2B & B2C MARKETING & SALES | STRATEGIC BUSINESS DEVELOPMENT | INTEGRATED MARKETING Energetic, accomplished Sales and Marketing professional with a track record of helping organizations grow revenue and increase market share, executing on leading-edge integrated marketing strategies. Insatiable focus on client management and growth. Experience spans across businesses such as software technology, automotive, non-profit, general merchandise, consumer goods, and health care. Regarded for the ability to drive processes; develop and motivate teams; and work well under pressure to manage and meet multiple project deadlines on schedule and under budget. Articulate presenter with outstanding interpersonal skills, adept at persuasion, power, and influence. Core Competencies • Strategic Sales & Market Planning • Lead Generation/Conversion • Client Relationship Management • Superior Client Servicing • Creative Strategy • Digital Advertising Integrated Marketing Sales & Business Development Team Leadership Vendor Relations Superior Negotiator Mobile Marketing Core Accomplishments Sales Increased pipeline opportunities 200% Surpassed sales goals by 25% Client Interface Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development Professional Experience Director of New Business Development Company Name － City , State Motivate and lead the activities of the existing sales organization, and take charge of introducing i.Predictus to new clients. Manage overall governance of website, including defining and executing overall strategy, digital campaigns, coordinate improved infrastructure and operations. Define long-term yearly strategic goals. Identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions. Provide direction to marketing staff to enhance communication strategies/product messaging. Maintain capabilities decks and manage library of solutions and case studies. Participate in educational opportunities and professional organizations. Created strategies to grow customer base which resulted in a 15% increase in monthly sales. 07/2013 to 08/2014 Digital Media Account Executive Company Name － City , State Provided the highest level of customer service and expanded revenue opportunities in existing customers by maximizing the benefits of the products and services offered by AutoTrader.com and KBB.com. Responsible for over $500,000 in annual revenue. Generated and expanded relationships with assigned partners and prospects to maximize revenue opportunities. Consulted with partners to determine their business needs and offer the best utilization of the products and services offered. Prioritized assigned customer list to focus on revenue potential. Established business plan for assigned territory. Negotiated prices, terms of sales and service agreements. Exceeded team sales goals by 25%. 01/2010 to 01/2013 Director of Marketing Company Name － City , State Conceptualized, planned, and executed marketing and sales strategies aligned with company vision and brand. Researched and analyzed consumer and market profiles; leveraged results to identify unmet needs and opportunities. Oversaw print, online, direct mail advertising efforts; lead vendor negotiations and ensured quality results. Prepared sales proposals and called on real estate management companies and affiliates. Established violations department generating more than $450,000 in annual revenue. 01/2008 to 01/2011 Creative Director Company Name － City , State Created integrated strategies across digital, print, direct mail, and OOH advertising. Established and managed budgets; continually reviewed processes to identify cost savings and improvements. Managed relationships with vendors; negotiated contracts and service agreements. Clients included Scout Recruiting Group, Marketsmith, Inc., Media Advisors Group, Radio Shack, SpecialTee Designs, Promotrim International, Suite Salon and Day Spa, The Indus3, Exquisite Salon, 19thCenturyOnly.com and Body Connections Spa. 01/2006 to 01/2008 Director of Marketing and Sales Company Name － City , State Established marketing and business development strategies. Led budget planning and management. Oversaw campaign development and management, association events, trade- show exhibits, and collateral production. Completed numerous client-focused projects encompassing marketing research, competitive intelligence, new product launch, and marketing communications. Development and retention of client relationships through thought leadership and integrated marketing strategies. Clients included Takeda, USG, Direct Marketing Association, Conde Nast, Phillips Publishing, National Geographic, Nielsen Business Media, and Marvel Publishing. 01/1993 to 01/2005 Creative Director Company Name － City , State Led creative design from initial concept through production for print and digital; supervised and mentored design team. Delivered presentations to secure client buy-in. Oversaw print and digital media buying. Participated in educational opportunities and professional organizations. Supported diverse clients such as Pottery Barn, Pottery Barn Kids, Children's Wear Digest, Children's Better Health Institute, Harvard Health Publications, BMG, COACH, J.Crew, Cook's Illustrated, Crate and Barrel, Godiva, Playboy Enterprises, Victoria's Secret, Weider Publications, and Williams-Sonoma. Education Bachelor of Fine Arts PARSONS/THE NEW SCHOOL － City , State Associate of Arts : Business UNION COUNTY COLLEGE － City , State Technical Skills Adobe Creative Suite, InDesign, Photoshop, Illustrator, Word, Excel, PowerPoint, Salesforce, Visio | DIGITAL-MEDIA |
788 | DIGITAL CONSULTANT Summary I am seeking a position to continue my growth in strategic leadership position in the mobile. Continue to drive and design complex new products/services and enhancements that lead the financial industry. Constantly ask myself and others, "What if?" Skills Strong analytical skills Strong collaborative skills Mobile application development Market Research and Analysis Product Development and Launch Strategic Alliances Experience Digital Consultant , 11/2013 to Current Company Name － City , State Business Innovator that lead our team to deliver CEO Mobile Extension for Apple Watch within 4 weeks using only BAU funds. Developed and lead PoT for AI modeling for specific financial use cases. Lead the Apple Watch team to develop and deliver Apple Watch and Mobile Bio Metrics Demos at AFP. Partnering with Risk Authentication team to launch Biometrics for iOS and Android. Lead product team for Mobile Token for strong auth apps and identity with 25% product penetration within one month with <2% calls="" into=""> Leading efforts for 3D Touch (quick links) for iOS. Partnering with UxR, UX, CIA, CWI, TM Product team on diverse Mobile efforts: redesign (break points for mobile, tablet) for Fraud Manager, International ACH, Internal Wires, Apple Watch, Remember Me, Mobile Deposit, and Soft Token. Lead for Remember Me functionality for mobile apps. Participated in second ever User Centered Design at Wells Fargo. Championing these ideals with team members by creating a Push Notifications design ideation for Mobile. Lead for PNS efforts. Marketing liaison for Mobile team. Created a program with service team that increased channel first time sign-ons by 45% in 3 months. Created Mobile marketing videos for CCER, Mobile Deposit, and Mobile app. Mobile team lead for ACH, DTD, and Wires- all payment apps Launched Android App for CEO Mobile Mobile lead for the redesign efforts for DTD and Wires Mobile lead for ACH Int'l- bring FXOL exchange to flow Customer Service liaison for mobile team to ensure feedback and issue resolutions is incorporated into roadmap Lead and conducted EMCS/Kofax PoC for Image Auto Capture for Mobile Deposit. Lead the effort to bring in vendors to explore co-browsing, text to chat, and video to Wells Fargo. Presented findings and use cases to senior leadership, received funding to LiveLook PoT in 2016. Lead for redesign effort for Fraud Manager Mobile bring three unique yet similar products under one product. Mobile Production channel Management. Product Manager , 05/2011 to 11/2013 Company Name － City , State Development, enhancements, and process review for TOP Image Deposit, Smart Decision, and Deposit Maintenance. Created new customer facing Fraud Analysis report- Patent pending Created new AR Check POC- Patent pending Created new internet product TOP Image Deposit from ground up. Gap assessment and fulfillment for 430 converting 3rd party customers. Develop customer facing user reference guides, technical requirements, and install guides. Create TOP Image Deposit customer facing and Sales Demo Maintain Product blog Creating Business and Project lifecycle documents (BRDs, Business Cases, etc) Cross functional support and collaboration for internal partners: Sales, Technical Product Consulting, Service, Implementation, Operations Crossed trained on team member products: Desktop Deposit, RDC Vendor relations, contract reviews and scorecards Management of Code Remediation - 3rd party engagement for code review, vendor deployment of code remediation and testing cycle. Project Manager , 08/2006 to 05/2011 Company Name － City , State Act as a liaison and advocate for TMS Client Delivery with other business units and technical teams by planning, conducting and documenting the analysis of complex business needs for implementation and service initiatives. Reviewing BRDs, FSDs, and Test Plans. Support the ongoing evaluation of Implementation and Service work flows, procedures, process and customer experience to ensure we are most effectively serving our customers and fulfill the cross organization business needs. Develop Data Entry guides, Implementation Process guides, Client Walk Through guides, System Validation guides, Client Service process and procedure, develop and deliver internal communication. Use Share Point/Info Source to post documentation and distribute communication. TMS Client Delivery lead for CEO Portal, WellsTAX, DDA, Branch Depository and Desktop Deposit, secondary for CEO Mobile Map strategies for customer implementation and servicing to present project initiatives to senior service and implementation management. Provide classroom training as well as present on TIPPs and QA calls to all of service and implementation Onsite Migration Escalation Team for TMS Client Delivery for all conversion events. Provide subject matter expertise for conversion issue effecting customer and detail service support and implementations plans to mitigate customer impacts. Learning Development Consultant , 01/2003 to 05/2006 Company Name － City , State Evaluate employee performance based on product knowledge, systems use, business process, customer service skills; identify sales opportunities and referrals, and coach team members Develop and facilitate programs for New Hire, New Products, Business Processes and enhancements using the following tools: Power Point, Net Meeting, EKOD, Virtual Classroom Design, create and maintain content for (e)Quality, Best Practices Websites Track employee performance, create monthly reports, analyze department performance based on JD Powers, client feedback, department criteria, and identify and present opportunities for growth to upper management Create "road shows", web content, and recognition programs to promote and brand (e)Quality, increase program awareness and manager & team buy-in Interim Project Manger for the Pilot team. Since 2003) Implement new products, establish timelines, coordinate and provide updates at meetings across department lines, streamline business process based on feedback from clients and Business partners. Evaluate and document client and technical feedback for pilot products and services for presentation to Product Support, Product Development, Internet Solutions, eDC and CEO Solutions. My latest Project CEO DTD and CARLAR acted as one of two leads. Client Service Consultant , 01/2001 to 01/2003 Company Name － City , State Provided support for Wells Fargo products and services as well as right fit resolutions for complex issues to external and internal clients Document and analyze client business process Preparing and presenting Service and Product Reviews for high value clients, Relationship team, and management as cross-sell and growth opportunities Account analysis and Customer profiling Maintaining a portfolio of 30 high value clients for compliance, position, documentation, exceptions, overdraft, accounting etc Train new staff. Education and Training BA : Theater Arts Philosophy , 1995 California State University － State Theater Arts Philosophy Certificate Program in Fund Raising, PR : 2003 University of California － City Skills streamline, Business Processes, business process, Share Point, Product Development, Sales, Validation, Vendor relations Additional Information Interests and activities Founding member of the Innovation Zone formally known as Wells Fargo Best Practices. Holder of three patents for Wells Fargo. Volunteer for Prospect Theater Project. Service Excellence award for 2005 for CEO DTD pilot. Team Excellence Award Q2 2011 for work with TOP. Stellar Award for contribution to Wachovia merger. | DIGITAL-MEDIA |
789 | NIGHT SERVICE REPRESENTATIVE Summary Personable, responsible professional with 3 years in retail and customer service dedicated to maintaining customer satisfaction and contribute to company success. Results-driven and proven ability to establish rapport with clients. Looking to advance skills in customer service, sales and marketing, human relations, and to gain business experience and opportunities. Personal skills and qualities include punctuality, taking initiative, joyful and positive attitude, and commendable with finances. Skills billings, first aid, take messages Languages Fluent in both English and Spanish Experience Night Service Representative 08/2017 to 09/2017 Company Name City , State Responsible for member check in/customer service. Handled member service issues such as lost and found items, new membership cards, change of. address, EFT setup or change, and questions regarding billings and payments. Answered all incoming inquiries and obtained appropriate information. to direct/transfer calls or take messages. Kept front desk area and lobby clean, clutter free, and organized. Did inventory on front desk supplies. including first aid kits, and reported to Operations Manager when supplies are low. Account Manager 03/2016 to 10/2016 Company Name City , State Obtained client information by answering telephone calls, interviewing clients, verifying information. Determined eligibility by comparing client information to requirements. Established policies by entering client information and confirming pricing. Informed clients by explaining procedures, answering questions, and providing information. Maintained communication equipment by reporting problems. Maintained and improved quality results by adhering to standards and guidelines and recommending improved procedures. Updated job knowledge by studying new product descriptions and participating in educational opportunities. Sales Counselor 01/2014 to 08/2017 Company Name City , State Generated leads by outside and in-club marketing. Called prospective leads to schedule guest workouts and appointments for tours. Performed tours to prospects and built value which resulted in memberships. Assisted in maintenance of facility and equipment. Cleansed and upheld appliances. Friendly and timely interaction with guests and team members, suggestive selling, and answering questions. Handled member service issues such as lost and found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments. Answered all incoming inquiries and obtained appropriate information to direct/transfer calls or take messages. Education and Training Graduate 2014 Western High School City , State Tallahassee Community College City , State | FITNESS |
790 | EXECUTIVE CHEF Summary Outgoing [Job Title] offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.Food service professional and culinary arts student seeking a position in an elegant fine dining establishment. Extensive knowledge of high-end ingredients and food and wine pairings.Restaurant professional with [Number] years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Efficient [Job Title] with strong interpersonal and coaching skills. Prior work in busy hotels and find-dining restaurants.Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of [Cuisine type] cuisine.Friendly and courteous server with five years' work in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club.High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background. Highlights MS Office Suite, POS Touch, Windows 7, Outlook and Excel spreadsheets as well as the internet Highly responsible and reliable Point of Sale (POS) system operation Works well under pressure Exceptional interpersonal skills Extensive hospitality background [state name] Food Handlers card [state name] Food Handlers card [state name] Food Handlers card Trained in liquor, wine and food service Food and beverage specialist In-depth food and wine knowledge Mathematical aptitude Food ingredients expert Master of sales techniques Food safety understanding Accomplishments Over 12 years of experience in managing food operations as an Executive Kitchen Manager / Executive Chef in High Volume Restaurants Strong troubleshooting abilities to identify problems and implement appropriate solutions for kitchen or quality related issues Expert in managing new restaurant openings: hire and train employees, enhance employee customer service skills, order food & equipment, oversee Grand Opening activities and align standards with the FOH-BOH operation teams Strong time management, organizational skills and multi-tasking ability. Excellent interpersonal skills; relate well with vendors, staff, management and people from diverse backgrounds Culinary Certified in food preparation and presentation. Created menus featuring various cuisines including Italian, Southern, American and Mexican Cuisines. Outstanding leadership skills proven through earned awards and employee relationships. Sound communicator with the ability to supervise, train and develop staff effectively. Experience Executive Chef 01/2007 to 02/2016 Company Name City , State Catering Expert specializing in special events catering for clients such as the Walt Disney Company, Universal, CBS and ABC Studios, The Huntington Library and Gardens, Nestle USA, Wolfgang Puck and Valencia Country Club. Consulting Chef Food E-Commerce service: Jewel City Bowl, The Waffle, Saddle Ranch, Waffle Fusion restaurant. Woodland Hills Company Name Responsible for managing culinary operations: recipe preparation and presentation, food consumption estimation, food purchase requisitioning. Responsible to ensure food items are prepared according to standards of quality, consistency and time lines. Maintain sanitation procedures and organization of work area adhering to all OSHA regulations. Maintain food storage, receiving, rotating & stocking as par levels dictate. Manage catered boardroom events, create and prepare quality culinary specials for exclusive occasions Manage both food and non-food inventories: implement inventory control system, institute standardized product rotation system Develop daily work and production schedules Direct BOH P&L responsibility - decreased food costs through various initiatives to meet company's budget standards Assist GM in negotiating new contracts with beverage and equipment vendors Consistently provided high quality customer service and satisfaction ensuring a hospitable and first-class dining experience. Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash drawer.Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Checked in deliveries and signed off on products received.Prepared the buffet and salad bar for dinner service.Continually kept carpets and floor clear of debris.Maintained neat and attractive bakery food cases.Maintained a professional tone of voice and words at all times, including during peak rush hours.Politely answered phones promptly and recorded and confirmed reservations.Greeted guests and communicated about wait time.Guided guests through the dining rooms and provided needed assistance.Routinely checked menus to verify they were current, clean and wrinkle-free.Welcomed and acknowledge all guests in a friendly, service-oriented manner.Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.Sprayed all racked items with hot water to loosen and remove food residue.Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations. Executive Kitchen Managers 01/2000 to 01/2007 Company Name City , State BJ's Chicago Brewery Restaurant, Woodland Hills Collaborate with General Manager on all restaurant operations: manage customer service & wait staff, supervise daily opening / closing activities, manage food and labor costs. Responsible for staff scheduling, creation of daily prep lists for BOH, keeping kitchen on par with health code. Monitor food budgets and administered cost controls Implement standardized product rotation system for all food and non-food product inventories Collaborate with area GM to facilitate the opening of new stores including training, marketing and merchandising of restaurant services Direct facility maintenance and emphasize clean, fun and hospitable dining facilities adhering to industrial health and safety standards Develop employee customer service skills, conduct productivity enhancements and performance evaluations Consistently achieved bonuses for meeting and exceeding sales & cost controls quotas. Executive Kitchen Managers 01/1983 to 01/1999 Company Name City , State Responsible for the BOH operations: hired, trained and supervised kitchen staff, managed budgets, negotiate vendors contracts and prepared food according to quality standards Accountable for monthly and annual budgets including action plans to drive sales by consistent high quality food and service standards Manage 38 employees and inspected work performance as well as safety and hygiene, in compliance with government regulations Prepare daily production sheets, ensure stocking of all stations, certify adherence to recipe & portion servings Accurately estimate food consumption and the requisition of supplies resulting in reduced cost Working with GM, assisted in the Grand Opening of eight new restaurants Negotiated contracts with vendors, administered the receiving of goods ensuring accuracy and freshness Developed work schedules, trained incoming staff and mentored employees to assume leadership roles. Education Bachelor Degree : Marketing 1984 GEORGIA INSTITUTE OF TECHNOLOGY City , State , fulton MarketingCoursework in Business Management and OperationsCoursework in Culinary Management and Food and Beverage Operations Management CERTIFIED FOOD HANDLER
*Thorough Knowledge of HACCP Regulations ATLANTA CULINARY TECHNICAL SCHOOL City , State Skills ABC, budgets, budget, closing, Computer literate, Consulting, contracts, clients, customer service, customer service skills, E-Commerce, special events, facility maintenance, General Manager, government regulations, health and safety standards, inventory control, leadership, managing, marketing, merchandising, Excel spreadsheets, MS Office Suite, Outlook, Windows 7, negotiating, POS, quality, receiving, restaurant operations, safety, sales, scheduling | CHEF |
791 | ENGINEERING INTERN Summary looking for an opportunity as an engineer or related position which offers key participation, team-oriented tasks, immediate challenges and career opportunities in a reputed organization which will help me deliver my best and upgrade my skills in engineering and meet the demands of the organization. To utilize my technical skills for achieving the target and developing the best performance in the organization. I would like to implement my innovative ideas, skills and creativity for accomplishing projects. Skills Know-your-consumer (KYC) Statistical process control Cost reduction and avoidance Systems Engineering Systems Engineering management Software systems engineering Quality control Failure analysis Tools of operations research MS Office Auto CAD Experience 06/2014 to 06/2014 Engineering Intern Company Name Develop, evaluate, document, and advance manufacturing methods and processes through Lean techniques and Kaizen Events. Analyse production layouts, designing and implementing efficiency and quality improvement projects across production lines. Collaborate with administrative and financial teams to establish viable support of safety standards. Provide ongoing production support and troubleshooting. Noticeable Contribution: Prepared report on project status for management, conceptual design as well as process development Monitored production tables, studied industry engineering specifications to obtain knowledge of production methods and techniques. Directed workers involved in different operations such as: product measurement, inspection and testing activities to ensure quality and reliability. Engineering Intern Company Name Installed, maintained, and operated mining and oil field equipment. Designed and implemented environmental controls on oil and gas operations. Presented a paper in the university. Trained in hydraulic fracturing and acid treatment Noticeable Contribution: I was involved in a multidisciplinary team for reservoir simulation and development. The responsibilities included: running routine and special core analysis on different reservoir core samples, reservoir characterizations, and reservoir simulation. This project gave me exposure to the following: refining process working of crude distillation units hydro-cracker unit fluid catalytic cracking unit continuous catalytic reforming unit visbreaker unit isomerisation unit diesel hydro -desulphurisation unit. Projects: NATURAL AND ESSENTIAL OILS PVT LTD. Performed the extraction of essential oils from flower called tuberose and convert it to the desired product using an Rota-vapour distillation apparatus, and a full scale quality analysis was carried out in the lab which included the GCMS (gas chromatography mass spectrometer. Noticeable Contribution: Calculated production accuracy, yield and testing equipment to propose corrective actions. Employed statistics to analyze manufacturing vs. requirements and suggest improvements. Prepared work plans and forecast of production/industrial equipment for management reviews and control. Monitored and organized workflow schedules according to manufacturing sequences and standard lead time of production operations. Company Name Performed extraction using sub-critical Carbon-di-oxide for the extraction of Nutraceuticals where I worked in a team of four under Mr.R.Senthil Kumar ( Professor, Sastra university). We developed our own process design to extract nutraceuticals in a more efficient way with better purity. I experienced a research lab first hand and had the opportunity to work in close quarters with eminent people from the industry Noticeable Contributions: Developed accurate, operations-wide measurement standards to increase production, minimize non-value-added time, and reduce cost. Monitored and analyzed workflow, processes, procedures, and line activities, identifying and resolving bottlenecks to maximize efficiency. Created cost models to support customer proposals and cost reduction initiatives. Served on quality assurance team, developing guidelines and procedures to improve standards and performance. Developed documentation system to ensure accurate, timely updates. Company Name This is project involves the isolation of colchicine and theo colchicoside from gloriosa superba seeds and forscolin from coleus tubers and senocide from senna leaves. Developed the industrial process for its extraction and the process flow diagram on ASPEN workbench. Noticeable contribution: Ran safety and quality tests, installed upgrades, performed troubleshooting, created new production units. Used flow charts, graphs, diagrams, reports, and other documentation to monitor and improve the process. Performed environmental monitoring, handled facility safety and functionality, in accordance with regulations, and in cooperation with quality-control and maintenance engineer teams. Coordinated the various tasks of system development - Planning, designing, and integration (including formal testing) and oversaw full transition into production. Created schedules and prepared internal and data-system reports for backup management. Managed system configuration and its documentation to make sure planning and execution were run efficiently. Education and Training current Master of Science : Engineering Management Oklahoma Christian University － City , State Engineering Management GPA: 3.6/4 2016 Bachelor of Technology : Chemical Engineering Sastra University, Tanjore Tamil Nadu Chemical Engineering GPA: 6.97/10 Skills Auto CAD, Failure analysis, inspection, Lean manufacturing, process control, process design, simulation, system configuration, Systems Engineering | ENGINEERING |
792 | FINANCE MANAGER Executive Profile Financial Lead with company oversight, committed to strategic management and quality performance. Partner with organization leaders to effectively align with and support key initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Business development Performance management Customer-oriented Team Training and Development Highly Analytical Budgeting and forecasting expertise Accounting and Finance Lead Leadership/communication skills Professional Experience Finance Manager September 2013 to Current Company Name － City , State Financial and accounting lead for the division responsible for P&L performance, achieving EBTIA and working capital targets. Partner with executive team driving strategic growth and initiatives. Customer MDA negotiations, margin schedules and profit models. Monitors divisional SOX compliance, month end procedures and gap closure performance. Manages and supports the inventory control team, accounting clerk staff, contract coordinators, and IT. Senior Administrator October 2011 to September 2013 Company Name － City , State In this role, the Senior Administrator is responsible for internal accounting and human resource functions. Review G/L and distribute P&L reports for USA headquarters and South East Asia (SEA) distribution center. Prepares budgets and forecasts at departmental and executive level Supervise administrative and customer service staff ensuring daily operations and production department standards are maintained Implemented control procedures; training decision makers on key ratios and operating activities. Developed and maintains interactive sales reporting and analysis system. Database is used by marketing, sales managers and operational department Evaluate inventory levels and monitor COGS. Ensures raw material price fluctuations are inline with product pricing Negotiate vendor contracts and research alternative cost saving programs Review aging reports and oversee collection efforts. Maintains sufficient cash flow and minimal bad debt Established a solid human resource position. Implemented necessary policies, ensuring company compliance with state and federal regulations Performs the full gamut of human resource tasks from hiring to termination. Director of Accounting February 2007 to June 2011 Company Name － City , State As Director of Accounting, primary role is to monitor control systems and management reporting, ensuring accurate and timely preparation of financial statements. Supervised and monitored accounting staff's daily club financial activity for efficient business performance: A/P, A/R, Payroll, G/L Analysis, Inventory, cash and bank reconciliation Reconcile and assemble period end balance sheet packages Monitored and created monthly inventory analysis for four inventory accounts. Establish and maintain internal controls according to GAAP, SOX and for annual audits Prepared weekly financials; maintained budgets, prepared forecasts for club and department heads Filed monthly and annual tax documents Processed new hires and terminations; performed all human resource functions Trained Director of Accountants at nearby affiliate clubs. Accounting & Benefits Manager June 2006 to February 2007 Company Name － City , State Performed accounting support for three company locations: accounts payable, accounts receivable, financial statement preparation for executive staff, financial/variance analysis, and budgets for future projections Managed medical billing collections, deposit and reviewed reports through medical billing system Provided reconciliation for six bank accounts; administered company's FSA employee accounts Set-up and monitored budgets for departmental managers; developed and provided training for "cost conscious" approach Identified, wrote and implemented an employee Exit Interview Process; evaluated termination reasons, and prepared reports and data for appropriate retention methods; reviewed and created company policies for time and attendance. Education Bachelor of Science : Business Administration Human Resource Management Western International University GPA: Cum Laude Cum Laude Accounting Certificate George Mason University Accounting Honors Society 2010 Skills Accounting, accounts payable, accounts receivable, administrative, A/P, approach, balance sheet, bank reconciliation, budgets, cash flow, contracts, customer service, Database, financials, financial, financial statement preparation, preparation of financial statements, FSA, hiring, Human Resource Management, human resource, Inventory, inventory levels, inventory control, Director, management reporting, marketing, medical billing, Payroll, performance management, policies, pricing, product management, reporting, research, sales, sales reporting, tax, variance analysis | FINANCE |
793 | TRAINING SPECIALIST - CONSTRUCTION EQUIPMENT Summary Experienced Construction Equipment Operator and Carpenter that is hardworking, dependable, and reliable; offering extensive experience with heavy equipment operation. Highly motivated to produce quality work on tight deadlines with safety in mind and to exceed expectations. Experience October 2010 to Current Company Name City , State Training Specialist - Construction Equipment Serve as a Training Specialist and Training Manager for construction equipment the U.S. Army procures. Developed, updated, and managed training material that provides the Soldier on basic operation, techniques, and maintenance procedures for the various types of construction equipment that the U.S. Army's owns. Developed scope of work and contract language. Conducted reviews and provide recommendations on associated Technical Manuals for construction equipment before authentication and publishing in occurs. Evaluated training materials prepared by instructors. Monitored training costs and created budget reports for management. August 2000 to October 2010 Company Name City , State Delivery Driver Delivered product and filling vending machines at all points of availability within established accounts. Completed a daily pre-trip inspection checklist before first delivery of the day. Operated motor vehicles in a safe and efficient manner. Loaded and unloaded merchandise at stores and vendor locations. Maintained a Commercial Drivers License Class A. Military Experience February 1999 to Current Company Name City , State Combat Engineer: Construction Foreman, E-7 Serve as Platoon Sergeant of a 42 Marine size platoon that is responsible for the professional development, morale, health and welfare of Marines. Mentor Marines on the knowledge and procedures for: horizontal and vertical construction, blueprint reading, concrete form construction, concrete mixing and pouring, concrete saw operations, masonry work, concrete block and brick laying techniques, 250/260 CFM compressor operation and maintenance procedures, basic surveying techniques, soils testing, airfield damage repair, bridging operations, and security operations. Create bill of materials, drawings, and submitted supporting documentation required for construction projects as necessary. Maintained accountability for over 1.2 million dollars in tools and equipment. Awards: (3) Navy and Marine Corps Achievement Medals Iraq Campaign Medal with Bronze Star Global War on Terrorism Service Medal (4) Selected Marine Corps Reserve Medals National Defense Medal Armed Force Reserve Medal with Bronze Hour Glass and "M" Devices (3) Certificate of Commendations Education 2015 Eastern Michigan University City , State , USA Bachelor of Science : Construction Management The construction management major reflects the current needs and trends in the construction industry and is accredited by the American Council for Construction Education. Classes completed to date: Introduction to Construction, Construction Safety, Analysis of Commercial Prints, Electrical and Mechanical Equipment Systems, LEED for New Construction and Major Renovations, and Legal Environment of Business Law. Henry Ford Community College City , State , USA Associate of Applied Science : Architectural/Construction Technology Attended from 08/28/2000 - 05/05/2002 Earned 24 Cedits Technical Skills and Qualifications Active Secrete Clearance Current Licenses: CDL Class A, Scrapers, Graders, Loaders, Excavators, Bulldozers, Backhoe Loaders, Skid Steer Loaders. Certifications: Program Management Level I, Life Cycle Logistics level I & II, AutoCad, Microsoft Office Suite, Troxler Nuclear Guage Densometer, Radiation Safety Officer, Radioactive Commodity Identification/Transportation, Hazmat, and CPR. Accomplishments Member of Eastern Constructors Organization Supervised and constructed 16 homes from start to finish for the Southwest Indian Foundation, in Gallup New Mexico. Supervised and managed 172 construction projects throughout the Al Anbar Providence of Al Asad Iraq. Project Manager and Construction Foreman for constructing the Marine Corps Logistics Command site aboard Al Asad Air Base, Iraq. This became the focal point of the Marine Corps exit strategy for leaving Iraq. Completed Combat Out Post Baghdadi project four days ahead of schedule, which effectively improved the defensive capabilities of the 7th Division Military Transition Team. Trained 203 Soldiers on how to operate construction equipment. Trained 432 Marines on proper construction procedures and techniques. Developed the Radiation Safety Officer Course for the Troxler Nuclear Guage Densometer in accordance with the Nuclear Regulatory Commission guidelines, a 492 page training support package. | CONSTRUCTION |
794 | ENGINEERING INTERN Professional Summary Petroleum Engineering Graduate and Military Veteran seeking a full-time position in an organization that will allow for professional growth, a long career, and meaningful employment. Over 4 years of operations and management experience and 6 months of Engineering Internship experience working on multi-million dollar projects. Highly-motivated and quick learner. Can perform in fast-paced environments, make sound decisions, and direct and provide personnel with technical guidance. Embraces new challenges. Core Qualifications SolidWorks 2005 Electrical drafting Tube furnaces Experience 06/2015 to 08/2015 Engineering Intern Company Name － City , State Reviewed project instructions and specifications to identify, modify and plan requirements. Used software applications to simulate working conditions of units and components in order to investigate proposals for improving equipment performance. Conferred with technicians, submitted reports to engineering department staff, and recommended design changes. Obtained specified equipment performance by calculating required capacities of proposed systems. Analyzed equipment performance by reading dials and meters which measure temperature, pressure, volumetric output and input at operating conditions. Developed safety and operating procedures to be employed by workers who operate pipeline equipment. Developed total utilization tool for all natural gas compressors maintained by the company. Developed blow-down sizing tool and purge-time tool for various pipe configurations to be used in pipeline operations. 06/2014 to 08/2014 Field Engineering Intern Company Name － City , State Prepared production progress reports for management. Scheduled the project in logical steps and budgeted time required to meet deadlines. Conferred with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and construction problems. Directed and supervised workers by planning, organizing, and directing activities concerned with the construction of systems. Operated and maintained personal protective equipment. Verified that safety equipment was available to employees, and monitored the use of equipment. Inspected facilities, machinery, and safety equipment to identify and correct potential hazards. 09/2011 to 01/2012 Assistant Service Manager Company Name － City , State Provided customer service by greeting and assisting customers and responding to customer inquiries. Supervised employees who were engaging in sales, inventory-taking, reconciling cash receipts, and performing services for customers. Monitored sales activities to ensure that customers received satisfactory service and quality goods. Instructed staff on how to handle difficult and complicated sales. Examined merchandise to ensure correct prices are displayed and that the product functioned as advertised. Authorized payments and merchandise returns when problems arised. Performed work activities of subordinates such as cleaning shelves and organizing displays. Trained and evaluated personnel in sales and marketing skills, while recommending employees for promotion or termination when appropriate. Prepared work schedules and kept records of employees' schedules and time cards. 09/2006 to 10/2010 Non-Commissioned Officer Company Name － City , State Provided leadership, instruction, training, supervision, and mentoring to a team of 4 to 30 members. Ensured team readiness through quality control of equipment, risk management assessment, and constant updated training. Monitored execution of operations involving security, safety, logistics, communication, equipment and personnel tracking. Performed log keeping of significant events regarding security, safety, operations, communications, and reported to higher level of management when necessary. Oversaw area of operations by communicating with incoming units, relaying pertinent information, and tracking their progress. Supervised the administrative operations of a fledgling foreign police force, and provided operational and technical guidance. Developed into a qualified leader who trained and directed teams while coordinating with supporting units. Education May 2016 Bachelor of Science : Petroleum Engineering LOUISIANA STATE UNIVERSITY － City , State Petroleum Engineering Interests THETA CHI FRATERNITY Philanthropy Committee Chairman INTRAMURAL SPORTS Flag Football Soccer Skills administrative, cash receipts, customer service, directing, instruction, inventory, leadership, logistics, machinery, marketing, mentoring, natural gas, organizing, personnel, police, progress, promotion, proposals, quality, quality control, reading, reconciling, risk management, safety, sales, supervisory, supervision Additional Information EXTRACURRICULAR ACTIVITIES THETA CHI FRATERNITY Philanthropy Committee Chairman INTRAMURAL SPORTS Flag Football Soccer | ENGINEERING |
795 | CONSULTANT Summary Transitioning Military Professional eager to apply acquired skills to serve Aflac and the
healthcare industry. Creates business partnerships and builds trust with managers and
employees to create a positive work environment through networking. Driven
professional who effectively builds loyalty, long-term relationships and promoting the
company's brand. Experience 03/2016 to Current Consultant Company Name － City , State Tracked key dates and deadlines and maintained specific personnel lists. Screened 104 applicants based on their qualifications and background. Developed and facilitated job recruitment sessions. Tracked 28 candidates and pushed for feedback on disqualifications, time-to-fill
man-power and other variables. Coordinated meetings, developed meeting content and presented all information to
potential candidates resulting in the acquisition of 11 contracts. 03/2016 to Current First Line Supervisor Company Name － City , State Completed and maintained accurate and organized records, documents and reports
for over 19 diving customers. Supported the development of diving operations staff to meet competency and
performance expectations. Conducted weekly training activities with effective communication and leadership. Provided coaching, mentoring, and consultation to staff to enhance staff
development of 23 personnel. 04/2012 to 03/2016 Field Operations Manager Company Name － City , State Trained and promoted continued education for all 20 members. Offered technical assistance to support operations and training. Conducted routine quality audits to ensure that records and policies adhered to
specifications and initiated corrective actions. Performed regular job site observations to provide direction for all diving
personnel. Education and Training 2018 Bachelor of Science : Health Sciences Southern New Hampshire University － City , State Health Sciences Skills Business correspondence, coaching, consultation, content, contracts, Customer service, direction, Employee training, Team building, leadership, meetings, mentoring, Natural, personnel, policies, quality, Quality assurance, recruitment, staff
development, technical assistance | CONSULTANT |
796 | MAINTENANCE MECHANIC Summary I am a graduate with an Associate of Applied Science in Power-plant & Airframe Technology and with an FAA A&P license with experience in troubleshooting, repairing and maintaining aircraft engines and systems as well as repairing and rebuilding aircraft structures and functional components. I'm currently working as a maintenance mechanic with Fairmount Santrol, with experience in splicing belts, rebuilding pumps, changing motors, bearing and gearboxes. Detail-oriented and very efficient, I am seeking a position with a company that fully utilizes my experience and abilities. Skill Areas Maintenance Inspections Repairs Troubleshooting Work Experience Maintenance Mechanic 12/2017 to Current Company Name City , State Preventative maintenance, maintenance, inspections, and repairs, troubleshooting A&P Mechanic 06/2017 to 12/2017 Company Name City , State Aircraft Maintenance, preventative maintenance, inspection and repair, troubleshooting. Carpenter 11/2016 to 06/2017 Company Name City , State Construct and repair wooden objects and structures. OSR/ Cart Attendant 04/2015 to 08/2015 Company Name City , State Provided excellent customer service to over hundreds patrons daily to ensure return customer base remained solid. Education Associate of Applied Science : Airframe & Power-plant Technology 2016 Hallmark University City , State Certifications FAA Airframe & Power-plant License | AVIATION |
797 | CHEF Executive Profile Accomplished personal chef, committed to culinary excellence, quality ingredients and personalized service
seeking to add his extensive culinary skill and knowledge of nutrition and health to best serve the needs of every
person he cooks for. Skill Highlights Classically trained chef proficient in all facets of food production Attention to detail, cleanliness and diligence to prevent any possibility of cross contamination Extensive knowledge of nutrition and various specialty diets Proven ability to manage daily culinary operations for multiple households with changing needs and demands Expertise with various forms of protocol and table service appropriate to a multitude of settings Able to shop and manage acquisition of specialty foods and foods which are maximally nutrient dense Communicates effectively, and values discretion and privacy Wine and liquor inventory and management Professional Experience 10/2004 to 07/2016 Chef Company Name － City , State Maintained daily culinary operations of multiple local properties, cooking for private client and multiple guests in multiple homes. Utilized in-depth knowledge of nutrition & communicated with healthcare professionals to optimize nutrition for desired health outcomes. Acquired and utilized extensive knowledge of medicinal herbs & their uses. Engaged in broad study of and customization of specialty diets. Created private label specialty products including mustards, hot sauces, chutneys, barbeque sauces, chili, mead, sauerkraut, kimchi and various other lacto-fermented products. Cooked for celebrities, executives, investors, & heads of state among others; Understand need for discretion and privacy. Oversaw domestic & international food production. Acquired wild & foraged foods. Hired, fired & trained staff at multiple international estates. Conducted extensive parties and charitable events; managed all facets of culinary event logistics. Maintained food service and provisions for private aircraft. Understand, taught & trained protocol & etiquette to various estate and event staffs. Managed relationships with vendors, negotiated prices of ingredients and equipment. Conducted wine & liquor inventory management 10/2004 to Current Chef Consultant Company Name － City , State Nutrition, diet & recipe planning including for cancer patients, cardiac patients, and people with chronic diseases including Hepatitis C, Crohn's, & Hashimoto's. Taught diet, nutrition & cooking classes and smart consumer classes. Taught cooking and food science classes to children. Assisted with planning and creation of multiple community and school gardens. Trained area chefs on utilization of seasonal and regional produce in cuisine. 07/2003 to 10/2004 Banquet Chef Company Name － City , State Served on opening team for $800 million hotel; responsibilities included trouble-shooting culinary work flow, equipment needs, permitting & inspections, internal audits of health and safety, assessments of ingredients to minimize production waste and control inventory Sourced ingredients, specializing in fresh and local Developed vegetarian banquet menu to be used corporate wide Oversaw volume cooking; largest banquet included service for 2,500 Specialized in logistics with broad project management skills; developed comprehensive time management for events, sourced ingredients, assembled culinary teams, developed banquet and event menus, served as liaison to front of the house on events, worked to trouble shoot procedures to ensure food quality for large volume cooking Managed diverse multicultural staff to function as cohesive team serving under intense deadline pressure situations Developed and implemented HACCP, or hazard analysis of critical control points. 06/2002 to 06/2003 Executive Sous Chef Company Name － City , State Designed and implemented seasonal banquet menus. Transformed kitchen culture from one of pre-packaged food to scratch cooking. Designed menu which changed 60% daily in order to utilize the best local seasonal foods available. Created relationships between local farms and the restaurant. Created and prepared extensive pastry and dessert selections. 06/2001 to 06/2002 Shepherd/Caretaker Company Name － City , State Shepherd of 160 Montadale sheep, included: all care of animals, pasture management and animal husbandry Marketing and sales of all lambs production Management of organic market garden Harvest and preparation of foraged foods Care Taker of 207 acre island in Lake Champlain, responsible for maintenance of all watercraft equipment, and buildings. 06/1999 to 11/1999 Externship Company Name － City , State Operated wood-fired kitchen equipment including oven, grill and spit. Produced Italian charcuterie, including fresh and fermented cures as well as cooked. Worked with daily changing menu, utilizing seasonal regional ingredients. Education Associate of Arts : Culinary Arts Culinary Institute of America － City , State Leader of Chef's Collaborative, Catered events including Spotlight on Hudson Valley cuisine Food anthropology and Charcuterie Study in Spain Worked with accomplished chefs learning traditional cooking techniques, Spanish charcuterie, historical context and high end presentation. Nutrition Dietetics West Virginia Wesleyan － City , State , USA 3 years studying nutrition dietetics. Won awards for public speaking and community education for nutrition. Taught nutrition to children and families in area head start programs Skills Flexible temperament, able to accomodate changes of plans and special requests smoothly. Proficient cooking for specialty diets including various allergy and food sensitivities, gluten free, vegan, raw, paleo, specific carbohydrate diet (SCD), Gut and Psychology Diet (GAPS), Kosher, Halal, & Heritage diets. Proven ability to manage daily demands of planning menus, shopping and preparing meals for multiple households with changing plans and schedules. Professional, respectful communication skills, eager to learn and able to teach. | CHEF |
798 | CUSTOMER SUCCESS ADVOCATE Professional Profile Operate a register efficiently and effectively. Keep receiving area organized; maintain cleanliness of area. Assist all customers with any requests and be able to help customers with any questions about electronics.
*Ability to work with customers and employees from a variety of culturally diverse backgrounds.
*Ability to analyze problems/situations and make well-reasoned decisions.
*Communicate with customers clearly and efficiently in person and via telephone. Qualifications XP, Vista, Win7, Win8, Win10,) Strong Knowledge of Linux Operating system and multiple distributions (including: Ubuntu, Linux Mint, CentOS and Redhat) Proficient in the use of Macintosh Operating Systems Proficient in navigating and editing registry files Extensive knowledge using and supporting Microsoft Office Suite 2003, 2007, 2010, 2011 and 2013 (includes: Word, Excel, Powerpoint, Access, Lync, Livemeeting, FrontPage, OneNote, Publisher, Project and more) Extensive knowledge of instant messaging clients, such as: Microsoft Lync, Skype for Business, Yahoo, Facebook Messaging, Google Hangouts, etc. Proficient use of video-chat software, such as: Google Hangouts, Skype, ooVoo, etc. Extensive knowledge using and supporting e-mail clients such as Outlook, Gmail, Mac mail, etc. Extensive use of Google Apps Extensive use of virus protection and virus removal software Extensive knowledge in PC components and peripherals. Extensive knowledge in building, upgrading and troubleshooting PC's Proficient in mounting and configuring televisions, audio equipment and security systems. Introductory knowledge in multiple coding/ programming languages such as: Python, PHP, Javascript and HTML. Extensive knowledge in recovering failing operating systems and data within corrupted machines Strong knowledge in RAID storage configurations Proficient in using mobile devices for email, Lync and other tasks required Experience Customer Success Advocate November 2015 to Current Company Name Ability to support multiple customers via live chat simultaneously. Monitor chat and ticket queue. Escalation of tickets/chats to tier II support team when needed. Technology Support Specialist June 2013 to November 2013 Company Name － City , State Oversee classroom operations; assist with classroom projectors and computers. Install, maintain and upgrade computer hardware, peripherals and software in the Central/Southern NAU Extended Campuses region. Assist users via Lync, telephone, email, and in person to troubleshoot and find solutions to problems with computer hardware, software, equipment and other computer issues. Install, upgrade, maintain and configure anti-virus applications for Faculty, staff and students to maintain full virus protection. Be a constant support for classrooms / Faculty with computer, projector and network problems. Also be a continuous resource for all general technical questions. Modify existing television or computer equipment to adapt to special needs. Work directly with Faculty, students and staff to support distance education. Provide strong input on requirements for classroom and computer lab equipment. Assist with maintaining and creating new documentation for processes used across the state for computer labs, classrooms and user machines. Determine required hardware upgrades and make recommendations based on the user's needs. Coordinate with NAU ITS department for academic computing, network infrastructure support, Faculty and other support units for client applications and distance education. Identify and assist in investigating issues and circumstances and provide recommendations and alternatives to difficult situations/question problems involving staff. Maintain and create documentation for processes used at statewide campuses for computer labs and users. Proficient in using the program "Ghost" to install images on lab and user machines Monitor NAU's Task Management Environment and work with team to solve and close tickets as they are made. Assisted in the North Valley building move. Mounted/installed 25 projectors, set up offices for Faculty and Staff. Also connected all the lab workstations and classrooms. Proficient in the use of Active Directory, Diamond and PostGhost Database. Ability to work with people of culturally diverse backgrounds. Ability to effectively prioritize, use good judgment, and to make effective use of time. Demonstrated initiative and productivity while working independently. Familiarity with TCP/IP networking, routing, network services. Install Technician January 2012 to June 2012 State Installation of television, audio and security equipment. Working with audio, video and network wiring/cabling. Responsibly for mounting televisions, speakers/ sound bars, as well as TV/audio receivers. Required to set up wired/ wireless networking equipment and properly run cables throughout office/home. Hardline merchandiser / Electronics Associate June 2013 to November 2013 Company Name － City , State Education High School Diploma : 2014 Sandra Day O'Connor High School － City , State Bachelor of Science : Computer Information Technology , 2017 Northern Arizona University － City , State Computer Information Technology Skills academic, Active Directory, anti-virus, audio, cables, cabling, hardware upgrades, computer hardware, client, clients, Database, documentation, editing, e-mail, email, FrontPage, Ghost, HTML, PHP, Javascript, Linux, Mac, Macintosh, Messaging, Access, Excel, mail, Microsoft Office Suite, office, Windows Operating Systems, Outlook, Powerpoint, Publisher, Win, Win7, Win8, Word, network wiring, network, networking, Operating Systems, Operating system, PC's, PC components, peripherals, processes, coding, programming, Python, RAID, Redhat, routing, sound, TCP/IP networking, telephone, TV, television, troubleshoot, troubleshooting, upgrading, upgrade, video, Vista | ADVOCATE |
799 | AIRCRAFT HYDRAULICS JOURNYMAN Summary Seeking a position as a Stocker/Receiver for Paris Walmart Super Center.
Adaptive team player with the ability to take and follow orders as well as take on other responsibilities as needed. Strongly committed to enhancing customer experience and boosting company success. Highlights Friendly professional demeanor Safety awareness Well-organized Detail oriented Adaptive hands-on learner JLG manlift operations Hands-on experience with CAM software Interpersonal, written, and verbal communication Works well independently or with team Company confidentiality Capable of heavy lifting Experience Home Health Care Provider , 07/2019 to 02/2020 Company Name - City , State Worked to improve and enhance client lives through effective and compassionate care Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members Completed health management tasks by setting and transporting clients to appointments Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships Aircraft Hydraulics Systems Journeyman , 04/2016 to 05/2019 Company Name - City , State Performed inspections, serviced systems, removed, repaired, and installed components Performed basic machine set up and operation Requisitioned new supplies and equipment Accurately completed service reports and forms Complied with work site safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations Collaborated with flight crews and other maintenance departments to ensure smooth work flow and efficient organization operations Consistently assumed additional responsibilities Home Health Care Provider , 02/2014 to 03/2016 Company Name - City , State Worked to improve and enhance client lives through effective and compassionate care Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members Completed health management tasks by setting and transporting clients to appointments Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships Radiology Support Associate , 02/2009 to 02/2011 Company Name - City , State Promptly answered multi-line phone system and greeted callers enthusiastically. Carefully relayed phone calls and messages to appropriate personnel. Kept waiting room neat and organized at all times by stacking magazines and removing trash. Retrieved and distributed medical records to patients and physicians upon request. Frequently assisted with patient transfer between departments. Adhered to strict HIPAA guidelines at all times to protect patient privacy. Environmental Services Associate , 02/2008 to 02/2009 Company Name - City , State Established and maintained clean and comfortable environments in hospital and administration buildings by vacuuming and mopping, cleaning surfaces and windows and dusting. Cleaned and prepared rooms between patients to prevent infections and cross-contamination. Removed waste and hazardous materials from premises to designated area. Used approved cleaning products on various surfaces to reduce bacterial growth and prevent spread of viruses. Kept facilities well-stocked and properly maintained for staff and guests. Examined patient rooms, staff offices, halls and lobbies to determine need for repairs and replacement of furniture or equipment. Education High School Diploma : High School General Education , 06/2006 Grant Union High School - City , State Associate of Science : Kinesiology , 05/2013 Paris Junior College - City Graduation of Aircraft Hydraulics Systems : Aircraft Hydraulics Systems 2A635 , 12/2016 Sheppard Air Force Base - City Associate of Applied Science : Mechatronics , Expected in 01/2022 Paris Junior College - City , State | HEALTHCARE |
800 | SOFTWARE ENGINEERING MANAGER Summary Human Resources professional with practical understanding of business needs and extensive experience delivering innovative solutions at the local and regional level. Areas of expertise include conflict management, employee training, employee relations, training, payroll and state and federal laws. Highlights Hiring and retention Training and development Recruiting Compensation/payroll Employee relations Exceptional interpersonal skills Compensation administration Personnel records maintenance Affirmative Action compliance New hire orientation Mediation expertise Experience Software Engineering Manager September 2009 to Current Company Name － City , State Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation. BCD spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications (30+ products), Playout business unit: Relocated from IL to CA, took on larger role, and video server applications product suite as well. Led team of 6 from Northridge, team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Adopted Scrum since 2014, ScrumMaster, team of 3 to 6 from Burbank; Naperville office closed in 2013. Team migrated source revision control to Mercurial / Jenkins. Recipient of "Reuse Innovation Award" for IP reuse, major factor to Server business unit turnaround. Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected and executed SOA from concept to completion to facilitate decoupled clients, 2 web services and 10 services, and selected hands-on projects include: Hercules web service for web player solution based off MPEG-DASH Created C++ engine to process URI, handle sessions, and deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based off dash JS. Supports multiple raster sizes and bit rates; "ready to go" and "just in time" sessions. Team helped with providing C# web service framework, CLI bridge layer, and device testing. Published functional, REST API, and URI specification document. JSON services on TCP stack using C++ as part of SOA Created API framework classes; multi-threaded server side socket classes. Created header only JSON parser on top of open source "rapid json" for SAX style reader. Developed new services: Content Manager, Helper, Picon, and Requestor. Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder. Guided GPRX, Helper and Requestor to completion. Published 10 JSON protocol API documents for 3rd party and in-house use. Content Manager service for primary-backup workflows Rules based engine to manage media contents, and metadata updates between two domains. Architected and developed new UMID based solution (gen 2) to meet storage scalability needs. Scavenger, Transcoder for low-res proxy management (C++, Win32, threads, TCP, binary protocol) Needed solution to improve legacy products that required regular hand holding, remained escalated. Proposed new approach, teamed up, and successfully wrote two new products. MediaBase DLL, Nexio explorer for assets (C++, MFC) Guided to optimize original implementation for 200K IDs to meet proprietary storage scalability. Achieved constant UI performance under few milliseconds regardless of user operation. Proposed to introduce "dta-handler" architecture in ftp-server Approach helped to consolidate all media formats as one product build, and scalability. Team added one converter DLL per media container format for import and export. Software Engineering Manager November 2005 to August 2009 Company Name － City , State Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Hired, mentored and built core editing team to size of 8, and collaborated with expanded team in Beijing. Established development process document for consistent procedures and peer code review guidelines. Team established crash dump analysis procedures to help troubleshoot hard to repeat issues. Released deliverables for Video Editing Suite 2.5 Proposed architecture, and teamed up to develop server integration modules for video broadcast workflows. Principal Software Engineer August 1997 to October 2005 Company Name － City , State Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and major projects include (C++, Win32, threads, codec, SDK, GUI): Interactive playback architecture Media file reader and writer components, scalable decoder and encoder architectures. Video and audio rendering engines Hardware integration modules, critical part of business success in post-production space. Interactive picon and waveform drawing components 64-bit and Unicode migration of all modules with over 4 million lines of code. Software Engineer August 1994 to July 1997 Company Name － City , State DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space. Designed and developed projects include (C++, Windows) Project media management tools, Render Bank, and video effects. Education M.S : Computer Science Illinois Institute of Technology － City , State Computer Science B.E : Electronics and Communication Engineering National Institute of Technology － City , India Electronics and Communication Engineering Products: http://www.imaginecommunications.com/products/playout/video-servers Skills API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer | ENGINEERING |
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