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801 | CREATIVE DIRECTOR Professional Summary Hard working, punctual, dependable, detail oriented, well organized, excellent oral and written communication skills, strong organizational skills *Ability to positively and proactively handle customer concerns and prioritize multiple task in a fast- paced environment .*Ability to work on multiple projects effectively and efficiently, both independently and collaboratively within a team.To obtain a position in a well established company where I can use my experience and skills to provide the best services to the customers and my employer. Core Qualifications MS Office Suite (Word/Power Point/Excel/Outlook) Experience 03/2013 to Current Creative Director Company Name － City , State PRIMARY RESPONSIBILITIES:Manage creative teams.Approve or reject advertising campaign ideas.Ensure team meets deadlines and stays within budget.Attends photo shoots and supervises production team.Write copy for clients' ads, brochures, TV spots, radio, and other forms of advertising.Research the technical properties of products.Determine what makes products appealing to consumers.Develop unique, new concepts.Oversee production.Conceive, develop and produce effective advertising campaigns.Work with account executives to determine client needs and budget.Ensure campaign stays within budget.Create and present storyboards of ideas.Work with art directors to create ideas.Write clear and persuasive copy for websites, brochures, ads, and other means of advertising.Update digital media with timely content.Perform search engine optimization techniques.Oversee campaigns from production to completion.Revise, edit, and proofread content as needed or directed by client.Respond to feedback in a timely manner.Work within tight deadlines.Monitor and change advertising campaigns to change effectiveness.Check copy for spelling and grammar errors.Work with media planners/buyers and the production department to fully develop the advertising campaign.Research competitors and keep abreast of market trends. 03/2011 to 06/2013 Personal Stylist Company Name － City , State Maintain a fashionable professional image and
be a customer service role model
·Consistently seek new fashion and product
knowledge to act as an expert for the customer
· Search for innovative ways to increase
business through use of Personal Book, store traffic, customer referrals,
website requests and personal networking
·Provide expertise and honest confident feedback
regarding merchandise style and fit
·Wardrobe every customer
· Use directive selling skills through cross,
team and on-line selling to promote key items, latest trends, new arrivals and
replenishment basics
·Build lasting relationships with customers by
contacting them to follow up on purchases, suggest new merchandise and invite
them to upcoming events
·
Demonstrate leadership in your home based
department while selling throughout the entire store
· Set and achieve personal daily, monthly,
yearly and special event goals
·Develop an extensive personal clientele
01/2010 to 03/2011 Sales Professional Company Name － City , State Set and achieve personal sales goals while supporting the goals of the team Greet customers in a timely, professional and engaging manner Provide honest and confident feedback to customers regarding merchandise style and fit Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events Consistently seek new fashion and product knowledge to act as an expert for the customer Open new Nordstrom Fashion Rewards accounts as a means of building customer relationships Work as a team player to ensure each customer receives the best service possible Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning. 11/2009 to 12/2009 Sales Professional Company Name － City , State Achieve or exceed individual sales plan by utilizing strategic selling skills to assist customers with purchases. Build new and existing customers by employing client development outreach and follow-up, as well as provide outstanding service with all customer interactions. 10/2008 to 05/2009 Operations Supervisor Company Name － City , State Under limited supervision, provides the same duties as the teller. Handle compliance of audit operations and regulatory issues. Workflow scheduling, transaction approval, teller training and/or teller supervision. Responds to inquires/problems and may handle more complex services/transactions. 11/2007 to 09/2008 Teller Company Name － City , State Process customer transactions with no mistakes through patience. Attention to detail and the ability to follow procedures. Responsible for maintaining and balancing a cash drawer. Introduce customers to new products and services and generate leads for other members of the sales team to close. Every teller has her/his own scorecard with goals. Greet customers make them feel welcome and also engage customers to learn about their financial needs. 06/2005 to 06/2007 Customer Service Representative /Inside Sales Company Name － City , State Indirect contact with customers and sales force. Receives initial request for sample order, price information and stock availability. Enter products information into product database, make travel arrangements, monitor inventor, request stock literature, maintain product database, create & update C of A's MSDS , Specs, scan & link product literature, email documentation to customers, download information from supplier websites, request & link composition breakdown BSE statements, create NAFTA certificates of origin, update ACT, produce & update PPT presentations, proofread orders, update & print labels & answer a multi-line switchboard. 06/2005 to 09/2005 MSA Coordinator Company Name － City , State Primarily responsible for timely and accurate processing of Medicare. Set Aside referrals for initial data entry. Follow-up and follow-through with Claims Examiners, Applicant Attorney's, Defense Attorneys and structured settlement brokers to obtain critical information necessary for processing the referral. 11/2004 to 01/2005 Receptionist Cashier /CSR Company Name － City , State Duties included giving proper and timely information to customers. Answering customer inquiry on products, data entry, QuickBooks filing, copying, faxing, cash handling and customer service. 01/2004 to 06/2006 Telephone Interviewer Company Name － City , State Making out going calls to selected people to conduct telephone surveys and interviews for focus groups. 10/2002 to 11/2007 Bookkeeper Company Name － City , State Maintain Bookkeeping for company. Education 2016 Bachelor of Science : Marketing California University Northridge － City , State Professional Affiliations American Marketing Association (AMA) David Nazarian School of Business Skills Attention to detail, scheduling and coordinating, hands-on,Bookkeeping, customer service, data entry, database, documentation, email, Fashion, faxing, filing, financial, focus, merchandising, Excel, Microsoft Office Applications, MS Office Suite, Outlook, Power Point, Word, presentations, QuickBooks, selling, sales, sales plan, scheduling, strategic, structured, supervision, surveys, switchboard, team player, telephone, make travel arrangements, websites, Workflow, composition, operations, marketing, business development, and consulting. | APPAREL |
802 | AVIATION CAMP ASSISTANT Profile Highly motivated and results-oriented individual seeking an internship as an Aerospace Engineer at Northrop Grumman. Special interests include Unmanned Aerial Vehicles, Aeronautical Development and Design, Structural Analysis, and in related areas inside a competitive environment where I will use my experience to best serve the needs of the company. Skills MATLAB, AVL, C Programming, Microsoft Word, Microsoft Excel, Microsoft PowerPoint Professional Experience Company Name October 2013 to Current Collaborating with others to meet mission requirements and accomplish objectives provided by the Northrop Grumman aerospace company. Part of the Unmanned Aerial Vehicle Simulations Team constructing models of the UAVs in order to obtain important aerodynamic properties to perform flight test simulations. Worked directly with the UAVs to take accurate measurements in order to model it. Designed accurate aerodynamic models of the UAVs using the program AVL, a program for the aerodynamic and flight-dynamic analysis of rigid aircraft of arbitrary configuration. Modeled all lifting surfaces, control surfaces, and fuselage. Created data and run files of mass properties corresponding with each UAV. Executed the run files for each UAV in order to obtain a full linearization of the aerodynamic model about any flight state with specified mass properties. Extracted stability-axis derivatives that will be imported into the flight simulation program, FlightGear, to model the simulated plane to have the same flight characteristics and behaviors as the UAVS. Company Name October 2013 to Current Collaborating with a team to design and construct an aircraft that will be competing at the SAE Aero Design West. Sanded the balsa wood wings smooth for the preparation of carbon fiber wrapping. Prepared the epoxy resin mixture for application. Wrapped the leading edge, wing spars, fuselage molds, and fuselage walls with carbon fiber. Sawed and drill cutted fuselage components. Aeronautics F-22 Project Winter 2014 Performed as Team Leader for a team of four for the experimentation and analysis of flight dynamics and parameters of Lockheed Martin's F-22 Raptor Implemented low-speed wind and water tunnel testing using test models to obtain and investigate flight dynamics and performance characteristics. Analyzed the flow vortices over the wing at varying velocities at increasing angles of attacks. Calculated and observed the relationship and importance of the effect of Reynold's numbers on aerodynamic coefficients. Compiled a technical report detailing the results of the calculations and observations, and compared the accuracy of wind/water tunnel testing to theoretical F-22 characteristics. Company Name May 2013 to Current Aviation Camp Assistant City , State Assist children in building and flying model aircraft, launch rockets, complete flight simulation missions, and conduct flight-related science experiments. Assist in teaching course lessons based on aviation, air, and space topics Organize and prepare lesson materials and work directly with instructors during hands-on projects and activities. Supervise elementary school-aged campers during sign-in, sign-out, and break times. Supervised field trips to aviation-related locations. Work with a team comprised of diverse instructors, assistants, and volunteers to provide children an educational and unforgettable experience. Company Name August 2012 to January 2013 Guest Experiences Specialist City , State Offer superior service to potential and actual guests to the museum according to established procedures. Handle a large volume of in-person questions about The Tech Museum, exhibits, programs, films, special events as well as the downtown San Jose area. Be knowledgeable about The Tech Museum's mission, programs and exhibits and stay current with the functioning of the entire institution. Greet school groups by meeting teachers at buses outside the Group entrance, giving chaperone and student instructions to large groups Work collaboratively with other Guest Experiences staff, other museum staff and volunteers to provide an efficient and seamless experience for guests. Education and Training California State Polytechnic University June 2016 Bachelor of Science : Aerospace Engineering GPA: GPA: 3.1 Dean's List - 2 quarters * Class Level: Junior Aerospace Engineering GPA: 3.1 Dean's List - 2 quarters * Class Level: Junior Aerospace Structural Mechanics I, Aerospace Feedback Control Systems, Fluid Dynamics, Gas Dynamics, Low-Speed Aerodynamics, Orbital Mechanics, Vector Dynamics, Thermodynamics.
Sophomore Aircraft Design, Experimental Aerodynamics, Experimental Aerothermodynamics, Aerodynamics and Flight Performance, Supersonic/Hypersonic Aerodynamics, Stability and Controls of Aerospace Vehicles, Guidance and Controls, Aerothermodynamics I, II, & III, Aerospace Structural Analysis I & II, Electric Circuit Theory, Electronics, Aerospace Engineering Analysis, Technical Writing for Engineers Interests American Institute of Aeronautics and Astronautics (AIAA) Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE) Fall 2014 - Present Active member at national level SAE International Fall 2014 - Present Active member at national and collegiate level Languages Conversational Spanish Skills C Programming, derivatives, edge, Electronics, special events, Team Leader, Lockheed Martin, materials, MATLAB, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, San, simulation, Conversational Spanish, teaching, Technical Writing Additional Information Involvement American Institute of Aeronautics and Astronautics (AIAA) Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE) Fall 2014 - Present Active member at national level SAE International Fall 2014 - Present Active member at national and collegiate level | AVIATION |
803 | HR SPECIALIST/ HORIZONTAL ENGINEER Professional Summary Passionate HR Specialist with over 10 years' extensive experience in completing reference checks, preliminary phone interviews, job advertisement preparation, recruitment assistance and the like. Highly skilled in performing human resource and/or clerical functions for personnel matters impacting business decisions. Extremely proficient in creating, managing and administering HR systems, aligning policies and procedures with compliance laws. Proven record of maintaining department's data integrity. Possess positive attitude, strong organizational skills and attention to detail with accuracy. Skills Word, Excel, PowerPoint, Outlook, Relevant Coursework Theories of Human Communication Oral Communication Customer Service Oriented Resolves Customer Problems Detail-Oriented Oral Communication and Writing Skills Employee relations Manager coaching and training Payroll expertise Works well in group setting Interpersonal Skills Staffing and recruiting professional Project management Budget management Purchasing Excellent time management Proficient in MS Office Fast learner Performance management strategies Treats people with respect; keeps commitments; inspires the trust of others; works with integrity Multi-Tasking Ability Ability to Learn Quickly Time Management Work History HR Specialist/ Horizontal Engineer , 09/2007
to Current Company Name Carried out all recruitment processes including head-hunting, reaching potential candidates by telephone/email, applicants' resume screening, interviewing applicants, processed background checks, shortlisting, finalizing hiring and closing vacancies Carried out employee orientations and processed new hire paperwork, ensuring compliance with company requirements on time. Created, organized, updated and maintained personnel files and the HR database. Managed and coordinated employee training and development programs. Communicated with management and executives for creation, refreshing and/or interpreting policy changes. Provided administrative support for all HR functions, including filing, copying, general correspondence and support/preparation for meetings, trainings, orientations, executive travelling, etc. Analyze the information on grade stakes and placing them Drive bulldozers, road graders and other heavy equipment to level earth Clear, grub, strip, excavate, backfill, stockpile and push scraper with tractor crawler. Developed new process for employee evaluation which resulted in marked performance improvements. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Shipping Clerk , 03/2015
to Current Company Name – City ,
State Read customer order, work order, shipping order or requisition to determine items to be moved, gathered, or distributed or shipped. Go- to person throughout site departments to answer questions and resolve issues associated with shipping processes. Utilizing organizational and communication skills to train new hires on shipping operations and give progress reports to area supervisor. Gathered information via SAP system and checked for accurate data to give nightly reports to team as well as supervisors. Lead/Report Specialist , 07/2014
to 01/2015 Company Name – City ,
State Performed financial data analysis and implemented improved reporting tools. Prepared presentations and developed project plans. Automated manual data processes with help of macros. Collected useful information related to customers, suppliers and industry. Transformed data into charts and graphs for easier analysis and interpretation. Drafted proposals and created web analytics report. Performance Review Excerpts Jocelyn works well with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Jocelyn is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. Education Bachelor of Science : Business Administrattion ,
2018 Grantham University - City GPA: 3.7 Coursework in Speech and Communication, Sociology and Psychology Coursework in Professional Prospecting Skills CERTIFICATION : HUMAN RESOURCE ,
2008 AIT - City Skills administrative support, agency, charts, closing, coaching, communication skills, Interpersonal Skills, Oral Communication, copying, clients, Customer Service, data analysis, database, Detail-Oriented, email, Employee relations, employee training, Engineer, filing, financial, Government, graphs, hiring, Human Resource, HR, interpretation, macros, meetings, Excel, Outlook, PowerPoint, Word, Works, Multi-Tasking, organizational, Payroll, Performance management, personnel, presentations, processes, progress, project plans, proposals, quality, Read, recruiting, recruitment, reporting, SAP, shipping, Staffing, supervisor, telephone, Time Management, Writing Skills Additional Information Awards/Recognition
Received a Promotion for doing an outstanding job in the company. 2011
Received recognition for being for pushing out product in the company. 2012
Received $100 gift card weekly for having the highest production for the week. 2012 Accomplishments Process Improvement
Created new departmental procedures manual.
Assessed organizational training needs. Supervision
Supervised team with over 100 staff members. Creative Problem Solving:
Resolved product issue through consumer testing. Computer Proficiency
Used Microsoft Excel to develop inventory tracking spreadsheets. | HR |
804 | SALES ASSOCIATE Highlights Computer Proficiency Client Relations Experience Sales Associate October 2014 to Current Company Name － City , State Responsibilities Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Skills Used Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments. Sales Associate March 2014 to February 2015 Company Name － City , State Responsibilities Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Skills Used Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments. Team Member/Cashier February 2013 to December 2013 Company Name － City , State Responsibilities Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments Skills Used Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Administrative Assistant/Receptionist August 2011 to January 2013 Company Name － City , State Responsibilities Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Received and screened a high volume of internal and external communications, including email and mail. Skills Used Mathematical aptitude Customer- and service-oriented MS Office proficient POS systems Exceptional customer service Cash handling accuracy Excel spreadsheets Excellent communication skills Understands grammar Flexible schedule Education BA : Communications , 2018 University Of Phoenix － City , State , US BA in Communications - Marketing And Sales University Of Phoenix - Phoenix, AZ 2014 to 2018 Professional Affiliations Team Member/Cashier Presentations team conferences Skills And Sales, Marketing, Sales, Cash, Customer Service, Point Of Sale, Pos, Pos Systems, Receptionist, Retail Sales, Cash Register, Closing, Credit, Effective Sales, Generate Sales, Incentive Programs, Inventory, Inventory Control, Merchandising, Of Sales, Operations, Payments, Reconciliation, Sales Staff, Sales Techniques, Sales Through, Security, Selling Techniques, The Sales, Training, Associate, Sales Associate, Administrative Assistant, Cash Handling, Excel, Excellent Communication Skills, File, File Systems, Front Desk, Greeting, Ms Office, Telephone, Cashier, Client Relations | SALES |
805 | CONSULTANT Executive Profile Accomplished high-energy Executive Manager with a strong background in manufacturing engineering and over 25 years of experience with significant accomplishments in turnaround situations, team building, training, strategic planning, P&L oversight and revenue enhancement. Results oriented, consummate professional with excellent interpersonal and communicative skills, outstanding problem solving/troubleshooting abilities, and a proven success record achieving operational excellence. An extremely enthusiastic, self-directed, real change leader possessing the unique ability to manage multiple projects, make sound and timely decisions and ensure project completion to meet all critical deadlines and budget constraints. Hands on leadership experience interfacing and developing supplier partners, sales, marketing and customers. Skill Highlights Strategic Planning Training and Development Revenue Enhancement Infrastructure Development Total Quality Management Risk and Liability Management Project Management Performance/Metrics Management Supplier Management HACCP and GMP Certification Lean Manufacturing Six-Sigma Champion Manufacturing Engineering Quality Systems Design GFSI SQF Practitioner Business Process Reengineering Education Bachelor of Science : Industrial Technology 1992 Southern Illinois University City , State , USA Associate of Science : Fuel Systems Maintenance 1989 Community College of the US Air Force City , State , USA Skills HACCP Certified Lean Manufacturing Certified Six Sigma Certified Champion Better Process Control Certified Core Accomplishments Operations Management •Utilized Lean/Sigma to reduce setup and changeover times and improve production throughput by 35% at Trifecta Foods •Designed, developed and implemented Key Performance Indicators (KPI's) for the entire plant, reducing Lotus Pet Foods labor cost by 37% •Constructed, developed and maintained an annual operational budget to more than a 15% savings from plan at Lotus Pet Foods Inc. •Improved throughput by 39% over a 4-year period through improved Lean Manufacturing, SPC, training program, plant layout and cell technology implementation, inventory control systems, Quality Systems Program, continuous process improvements and key capital investments, with no increase in staff while at Pacific Fabric Reels Inc. •Acknowledged by the United States Air Force as a Titan II ICBM Propellant Transfer System Master Team Chief - responsible for directing and managing the maintenance team and associated budgets and $200 billion of USAF hardware while safely transferring over 1 million gallons of highly toxic missile propellants. Supplier Management •Designed, developed and implemented a purchasing and contracting system and procedures, restoring discipline to the purchasing process and eliminating over market value contracts, saving over $500K at Trifecta Foods LLC. •Created product specifications for purchasing reducing errors by 98% for in incoming ingredients and goods at Lotus Pet Foods. •Fashioned a supplier partnership and score card system for all vendors, increasing supplier on time shipments to 99% at Albanese Confectionery Group. •Established a supplier partnership program at Pacific Fabric Reels including creating consignment inventory, lowering costs from each supplier by an average of 5% and created a JIT inventory system, with random cycle counts and increased inventory accuracy to 99% Quality Enhancement . •Successfully led 3 Food Manufacturing companies through GFSI SQF Level II Certification designing and developing complete Quality Systems, Quality Policies and Directives, Food Defense Programs, GMP's and HACCP programs. •Led the ISO 9001 Registration and Compliance Team, Project Manager of the MRP/ERP Implementation Team and installed a superior Quality Assurance System resulting in ISO Certification at Carleton Technologies. •Created, implemented and maintained a complete Quality System resulting in successful ISO 9001 and 14001 Registration while with Pacific Fabric Reels. Staff Development •Designed and implemented a world class training programs and Certified Operator Programs at every company for which I have served, resulting in increased efficiencies, reduction in process waste and lower operating costs. •Conceived, developed and maintained Standard Operating Procedures for all operations including Quality Control, Sanitation, Supply Chain, Warehouse/Distribution Center and Production/Manufacturing for each company I have served. • Recognized by the United States Air Force as a Titan II and MX (Peacekeeper) ICBM Master Instructor. Continuous Improvement Management •Employed engineering and process improvement skills and saved Lotus Pet Foods over $1 Million dollars in equipment upgrades, equipment installations and process improvements. •Performed 2 Kaizen Events in 2 separate Departments, which enabled on time shipments to rise to 99.3% division wide and increased overall Quality Shipments to 98.9%. Developed and implemented a written Master Training Plan for all employees in the division and reduced turnover to less than 1% by improving work place morale at Multiwall Packaging. •Utilizing Lean and Six Sigma practices, re-engineered and automated all processes resulting in a gross margins of over 35%, overhead indirect spending reduction by 21%, decreased production staff by 60%, doubled production output, reduced scrap ratio to less than 0.5% and improved the on time delivery metric to 100% at Pacific Fabric Reels. •Engaged Lean Manufacturing principles and launched Continuous Improvement Teams at SCI which resulted in enhanced sales from $21 million to over $38 million, increasing throughput by 28%, reducing inventory by $3 million and improved gross margins by 12%. •Applied Lean/Sigma and TPS manufacturing techniques and hands on management approach lowered labor cost in first 3 months from 31% to 16% and reduced customer quality complaints by 50%. Implemented a complete ISO Quality System at Multiwall packaging. Risk Management •Designed, developed and implemented a comprehensive safety program for every company that I have served, greatly mitigating and eliminating recordable industrial injuries and illnesses. Professional Experience Consultant 02/2014 to Current Company Name City , State Perform private consulting services in Operational Management for food and non-food manufacturing companies. Director of Operations/Director of Quality Assurance 08/2013 to 12/2013 Company Name City , State Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE – MAS200), Inventory Control, Materials Management, Procurement/Purchasing, Supply Chain Management, Traffic/Logistics, Warehouse Order Fulfillment, Human Resources, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Plant Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative SQF Level II and Employee Training. Plant Manager/Director of Quality Assurance 01/2012 to 08/2013 Company Name City , State Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training Director of Operations 11/2010 to 11/2011 Company Name City , State Directed, led and managed all facets of the Operations Team with P&L oversight including Production Scheduling, MRP/ERP (MAS 200) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training Consultant 01/2010 to 03/2010 Company Name City , State Hired as a consultant to install a new high speed packaging machine line and robotic packing system and perform an assessment of the company and prepare a report to assist with future growth. Vice President and General Manager/Director of Quality Assurance 01/2004 to 10/2009 Company Name City , State Directed, managed and led all functions and departments of the business with complete P&L ownership. Responsible for Manufacturing, Quality Assurance, Sales and Marketing activities, Project Management, Research and Development, Engineering, Strategic Planning, Policy and Procedure establishment, Mergers and Acquisitions, Forecasting, New Product Introduction (NPI), New Product Development (NPD), and Strategic Planning. Executive Director of Operations 07/2002 to 10/2003 Company Name City , State Directed, led, managed all facets of Manufacturing Operations with P&L oversight including Production Control, Materials Management, Procurement, Traffic/Logistics, Quality Assurance, Shipping/Receiving, IT, Project Management, Human Resources, Engineering, Administration and Training. Operations Manager 04/2000 to 05/2002 Company Name City , State Managed, led and directed all facets of Production, Materials, Administration, Maintenance, Training, Quality Assurance, ISO, Project Management, Shipping/Receiving, Sales, Customer Service, Marketing and Third Party DOT Representative Inspection. Director of Manufacturing/Plant Manager/Manufacturing Engineer 08/1997 to 01/2000 Company Name City , State Directed, managed and led all manufacturing operations including, Production, Warehouse/Distribution, Receiving, Purchasing, Training, Maintenance, Machinists, Project Management, Manufacturing Engineering, Research and Development, Planning/Scheduling and Production Control. Plant Manager/Manufacturing Engineer/Quality Manager 04/1993 to 07/1997 Company Name City , State Directed, managed and led all manufacturing operations with P&L responsibility including Production, Engineering, HR, R&D, Maintenance, Sales, Customer Service, Project Management, Purchasing, Marketing, Logistics and Quality Assurance. Aircraft Mechanic/Technician 01/1990 to 04/1993 Company Name City , State Performed commercial aircraft (MD 80, MD 11) jet engine installations, testing and inspection. Technical Sergeant - E6 06/1978 to 11/1989 Company Name City , State Performed specialized Technical Maintenance for the Titan II and the Peacekeeper - MX Missile Systems. Top Secret Clearance-Inactive. | CONSULTANT |
806 | IT SUPPORT TECHNICIAN Education Bachelor of Science May 2014 William Woods University City , State GPA: GPA: 3.4 Management Information Systems GPA: 3.4 Summary Experience in network/hardware/operating system troubleshooting, web page design, PC assembly, technical support,and customer service. Analytical Helpdesk technician adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Experience IT Support Technician 12/2014 to Current Company Name City , State Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Vast troubleshooting capabilities with IOS. Train computer users Maintain daily performance of computer systems. Process an average of 15-20 inbound and outbound technical support calls daily Network Assistant Intern 01/2014 to 05/2014 Company Name City , State Assisted University network administrator with daily tasks including wireless, VDI, patchwork Network infrastructure, hardware management, and server room operations. Technology Assistant Intern 08/2013 to 05/2014 Company Name City , State Maintained 489 page University website Managed and completed daily work orders for University Help Desk Attended weekly administrative technology meetings relating to technology problems/solutions. Managed/deployed hardware and software to student body as well as faculty. Projects (Project Leader on all Projects) Website Development~Business Communications~Advanced Web~Entrepreneurship~Database Management~Project.Management~MIS Capstone~Systems Analysis Designed multiple websites using WordPress and Expressions Web Compiled and developed new accounting and financial tracking system to be used by small or medium firms Worked with multiple clients to design and develop websites Converted desktop websites to mobile using various tools Created documentation manual for business clients Developed and administered Usability Tests for quality customer assurance. Summary of Skills Sharepoint Cisco Telephony tools Bomgar Visio Que Monitoring SAP Active Directory Mobileiron HPSM IOS Activites Captain- 4-years of collegiate basketball Active member of S.W.A.T. (Student Website Advancement Team) Active member of the IT Student Academic Advisory Council Over 100 hours of community service - Secret Santa - Reading books at over 5 grade schools - Volunteered in over 5 summer camps - Participated in Salvation Army food drive -Yearly donator Good Will/ homeless shelters Honors and Accomplishments Trio Scholarship (1 of 2 awarded of over 500 students) LEAD Scholarship (Leading, Educating, Achieving, Developing) Potential Award (Belief in continued growth, dedication, and potential for future success) JUCO All-American Male Athlete of the Year Academic All-Conference IC3 Internet and Computing Core Certification | INFORMATION-TECHNOLOGY |
807 | TEACHER Farrah M. Bauman Professional Summary A position as an adjunct teacher/professor with major responsibilities that will effectively utilize my experience and training in coordination with my communication, leadership, and organizational skills. Teacher certified by the state of South Carolina to teach all general sciences. A motivator experienced in teaching physical science, chemistry, and medical microbiology. Excellent organizational skills, proficient with all Microsoft applications, and grade and attendance keeping software. A position as department chair with major responsibilities that will effectively utilize my experience and training in coordination with my communication, leadership, and organizational skills. Teacher certified by the state of South Carolina to teach all general sciences. A motivator experienced in teaching physical science, chemistry, and medical microbiology. Excellent organizational skills, proficient with all Microsoft applications, and grade and attendance keeping software. Skills National Board Certified AP Bio certified 2015 AP Chem certified summer 2017 Trained in educating at-risk youth Teacher Mentor National Board Grader Classroom discipline Positive learning environment Self-motivated Work History Teacher 02/2003
to Current Company Name Teach medical microbiology, chemistry, and physical science, 9 through 12 grades. Keep grade books, input grade information into IGpro grade keeping system. Responsible for detailed weekly lesson plans, parent correspondence. Active with Homecoming and Prom committees. Teacher 02/2003
to Current Company Name – City ,
State Teach/have taught: honors, college prep medical microbiology; honors, college prep, basic chemistry; honors biology (100% pass rate); physical science, 9 through 12 grades. Keep grade books, input grade information into PowerSchool grade keeping system. Create detailed, engaging new lesson plans based on course objectives. Organized, ordered supplies, made appointments, and put on 4 fabulous Proms as Prom committee co-chair. Organize yearly out of state overnight field trips in order to foster real-world relevance in course study. Collaborate yearly with a team of faculty to serve at-risk incoming 9th graders for the "Bridge Program". Serve yearly as a mentor to 1-2 teachers. Correspond with parents by email, telephone or postal mail. Oversaw inventory activities, including chemical monitoring, for the science department. Created detailed, engaging new lesson plans based on course objectives. Implemented reading and writing in science by obtaining a set of novels from DonorsChoose to support student literacy in the science classroom. Consistently receive positive teacher evaluations from students and administrators. Summer National Board Certification grader for Pearson Medical Technologist 02/2001
to 01/2006 Company Name – City ,
State Analyze blood and body fluids for hematology, chemistry, coagulation, immunology, and urinalysis using mainly Beckman equipment including the LX. Manual and automated hematology, including cell differentiation of peripheral smears as well as exudates. Daily, weekly, and monthly maintenance of all machinery. Plate microbiology specimens on appropriate media, rapid test for strep, influenza, Rocky Mountain spotted fever, and mononucleosis. A, B, O typing and antibody identification, sickle cell determination, antigen typing, cross matching. Medical Technologist 02/2001
to 01/2006 Company Name – City ,
State Analyze blood and body fluids for hematology, chemistry, coagulation, immunology, and urinalysis using mainly Beckman equipment including the LX. Manual and automated hematology, including cell differentiation of peripheral smears as well as exudates. Daily, weekly, and monthly maintenance of all machinery. Plate microbiology specimens on appropriate media, rapid test for strep, influenza, Rocky Mountain spotted fever, and mononucleosis. A, B, O typing and antibody identification, sickle cell determination, antigen typing, cross matching. Education M.Ed : Secondary Education 2007 Southern Wesleyan University -
State Secondary Education GPA: 3.8 Certificate in Medical Technology : 1999 Carolinas College of Health Sciences, Carolinas Medical Center -
City ,
State B.S : Biology 1998 Univ. of South Carolina -
State Biology GPA: 3.4 Skills chemistry, hematology, immunology, lesson plans, machinery, Medical Technology, typing, urinalysis mentoring, communication, social skills, lesson plans, chemistry, biology, medical microbiology, Medical Technology | TEACHER |
808 | FOOD PREPARATION WORKERS/GRILL CHEF Summary Outgoing Gourmet Chef offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Restaurant professional with 21 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Highlights Team Building and Project management, Cross Functional Team Leadership, Proficient in food preparation and cooking Crew Leader,Team Player, Gourmet Chef Pastry Chef, Gourmet Cuisines, Baker Proficient in food preparation and cooking Food Service Sous Chef, Pastry Chef, Line Cook, Prep Executive Chef, Sous Chef, Pastry Cook Hospitality & Culinary Management (9 years 6 months) MENU DEVELOPEMENT (7 years 9 months) Restaurant Management/Food Service (10 years 9 months) Grill Cook, Deep Fryer, Beverage Designer Food & Beverage Service Restaurant Management/Hospitality Prep Cook and Serving On Line Microsoft Word and Excel/ General Business MCP Microsoft Windows 2000 Certified Professional business and professional Hospitality, Tourisim, Culinary Arts Team Building and Project management Cross Functional Team Leadership text __additionalInfo BeKnown Terms of Service - Privacy Policy - Security - Feedback Highly responsible and reliable Works well under pressure Extensive hospitality background Safe-Serv Food and beverage specialist Serv-Safe Food safety understanding Food Handlers Card Accomplishments June 2010 Top Of My Class In Original Preparation! Food Service Specialist Le Cordon Blue Culinary College June 2007 Gourmet Cuisine Chef@Your Service ServSafe Food Protection Manager McFatter Technical College September 2006 Certificate Of Diploma/Completion Of Training Internship. Professional Memberships/Awards National Restaurant Association United Workers & Commercial Foods Gourmet Chefs Of America GOURMET CHEF OF THE YEAR-2008. Awarded "Outstanding Employee" in 2010 Experience August 2013 to August 2014 Company Name City , State Food Preparation Workers/GRILL CHEF Food & Beverage Serving CONNECT Summary GOURMET @YOUR SERVICE: When YOU Want The Best, Don't YOU Settle For Nothing Less~! On Call 24/7 365 days per Year. YOU Won't Be Disappointed! Experience Other. July 2013 to June 2014 Company Name City , State Pastry Chef Prepare All Foods For The Line Cook/Sous Chef For Cooking. Serve Finished Meals On Front Line. Dishwasher, Etc. Skills: Food & Beverage Service, Restaurant Management/Hospitality, Prep Cook and Serving On Line Gourmet. March 2010 to May 2013 Company Name City , State Grill Chef 3 years 2 months) * Aventura, Florida Prepared All Line Foods & Desserts In A Timely Fashion Per Customer Request. Skills: Pastry Chef, Gourmet Cuisines, Baker, Hospitality & Culinary Management, MENU DEVELOPEMENT, Restaurant Management/Food Service Master. April 2001 to August 2010 Company Name City , State Grill Master 9 years 4 months) * Hallandale Beach, Florida. Grill All Steaks To Perfection Per Customer Orders & Special Requests. Skills: Grill Cook, Deep Fryer, Beverage Designer. February 2008 to October 2009 Company Name City , State Prep Chef 1 years 8 months) * Davie, Florida. Sales Vendor, Team Sales Flyers, Display Menu Development/Specials. Skills: Proficient in food preparation and cooking, Hospitality & Culinary Management,. MENU DEVELOPEMENT, Restaurant Management/Food Service. September 1995 to December 2000 Company Name City , State Crew Leader and Kitchen Manager Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Answered questions about menu selections and made recommendations when requested. Education 2010 Johnson & Wales University City , State , United States Associate of Arts : Culinary Arts, Hospitality Administration and Management Culinary Arts, Hospitality Administration and Management 2007 Le Cordon Blue Culinary College City , State , USA Associate Degree : Hospitality Administration and Management, Culinary Arts, Restaurant and Food Services
Management Hospitality Administration and Management, Culinary Arts, Restaurant and Food Services Management 2006 Mcfatter Technical College City , State , USA Certification
Commercial Foods, Culinary Arts Management, Gourmet Cooking & Seafood Preparation : Culinary Arts/Hospitality Commercial Foods and Pastry's / Wine & Spirits. 1977 Richard J. Daley College City , State , USA Associate Degree : Business and Managerial Economics, Restaurant and Food Services Management, Hospitality
Administration and Management Business and Managerial Economics, Restaurant and Food Services Management, Hospitality Administration and Management Test Scores * Culinary Arts/Hospitality : 4.0 Additional Information American Red Cross Volunteer Of The Year~2005. *Bell Ringer/Salvation Army @ Fort Lauderdale, Florida. 2006. *Guest Speaker/ American Cancer Society -2007. Skills Arts, Cooking, Fashion, Functional, Team Building, Team Leadership, MCP, Excel, Microsoft Windows 2000, Microsoft Word, Project management, Restaurant Management, Sales, Team Player | CHEF |
809 | AREA MANAGER Professional Summary Project Manager and Operations Manager with a proven record of success in overseeing all phases of multi-million-dollar construction and infrastructure projects for government and private-sector clients. Experience includes: managing crews for utility infrastructure construction and improvements, preparing proposals, managing day-to-day business operations, leading in project risk management, and maintaining OSHA safety compliance standards. Strong credentials and a proven history of on-time, on-budget, and high-quality project completion. Recognized for project management know-how with a focus on completing projects on-time and under budget. Recognized as troubleshooter and problem solver adept at conceptualizing/implementing solutions to accomplish project goals quickly and efficiently with attention to continuous productivity improvements. Demonstrated expertise in the following areas: Construction Projects. Infrastructure Improvement Projects. Employee Supervision. Site Safety/OSHA Compliance. QA/QC/Field Engineering. Change Order Management. Budgeting and Cost Controls. Bidding/Estimating/Proposals. Subcontractor/Crew Supervision Proficient in analyzing internal project controls and making recommendations for process improvements. Adept at managing the array of administrative and financial responsibilities that large-scale projects require. Accountable for daily reports that covers project status, responsibilities, and estimated time of project tasks. Led major infrastructure improvements on the nation's communications infrastructure for a variety of clients, including major system operators for telephone and cable TV to ensure timely completion of projects. Managed several multi-million optical network improvement projects for compliance with safety regulations and system mandates. Recognized as a valuable Project Manager who aims to complete each and every assignment in an innovative, efficient, and cost-effective manner - striving for excellence in all aspects of project work and assignments. Skills Customer service Staff development Controlling costs Talent review Excellent communication skills Strong work ethic Employee relations Technical aptitude Motivated team player Goal-oriented POS systems knowledge Skilled problem solver Opening and closing procedures Work History 10/2014 to Current Area Manager Company Name – City , State Resolved conflicts promptly to promote a positive environment for customers. Transformed underperforming teams into productive, profitable teams. Dedicated to expanding client bases by building lasting relationships. Approached new tasks with enthusiasm and passion. Actively pursued personal learning and development opportunities. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised 4 Offices and 112 employees. Improved the the WIP and reduced the amount by 73% and brought in the WIP to 30-60 days from 511 Days. Currently Managing a 90 Mil contract with a total of 4 locations. 01/2014 to Current Corporate Senior Safety Manager Company Name – City , State Providing Safety training for 15 Offices in 5 States across the south east Maintaining Intelex data base for training and Incidents Purchasing of Safety related equipment for offices Investigations of Workers Comp claims, Auto Accidents, and General Liability damages Completion of JSO's in the field to ensure crews are following company procedures. 01/2013 to 09/2014 Director Of Projects Company Name – City , State Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Refined the projects that the company had that was is in jeopardy of loosing the contracts and bonds. Worked with the inspection company to get approvals for work completed and to be able to invoice completed jobs. Managed the customers issues to complete the time sensitive project within the contractal time lines to avoid LD's. Trained field personnel regarding safety and time management. 01/2011 to 01/2013 Construction Manager Company Name – City , State Provided supervision and knowledge to crews building a Fiber Backbone for a Co-op power company. Maintained inventory and controlled costs regarding overtime, materials, fleet maintenance, and general office cost. Demonstrated ability in leading crews within the RUS/USDA SOP and specifications. Worked closely with the client to resolve issues and provide set time lines for completion to the customer as well as our corporate staff. Managed multiple development projects by monitoring limited resources while completing projects on time. 01/2007 to 01/2011 Operations Manager/Owner Company Name – City , State Consistently led major infrastructure maintenance improvements on the nation's communications infrastructure for a variety of clients, which included: major system operators and integrators for telephone and cable TV. Provided full service project management solutions to major infrastructure firms in the management and supervision of assigned projects, as an extension of the client's team; managed projects from kickoff to signoff. Worked closely with Construction Management teams to provide detailed project plans for construction. 01/2006 to 01/2007 Construction Project Manager Company Name – City , State Served as a short term contract manager managing all phases a fiber optic infrastructure upgrade, including: day to day operations, office and staff management, project budgets, Quality assurance and safety compliance. Possessed the key ability to help build strong teams through excellent communication skills and leadership. Prepared and maintained project-related documentation, to include quantities, materials, and payments. Management recognized for project management ability and drive to work through issues for on-time completion. Skills Attention to detail with all things regarding budgets and P&L statements. Excellent communication with customers and non customers. Employee and Corp office relationship building. Technical adversity and very comfortable with must POS systems and data bases. Orical P6 scheduling and working knowledge of setting up schedules. Education 2010 Bachelor of Science : Information Technology UNIVERSITY OF PHOENIX - City , State Information Technology 2009 Associates : Telecommunications UNIVERSITY OF PHOENIX - City , State Telecommunications 2015 OSHA 510 The University of Tennessee - Knoxville - City , State Professional development completed in Safety. Certifications OSHA 510 CPR Adult & Child First Responder Certification | CONSTRUCTION |
810 | TEACHER Summary Education professional driven to create an environment that promotes hands-on learning for children at all stages of the learning process. Highlights Microsoft Office Smart Board Geographic Information System Engrade Skedula Working knowledge of Internet First Aid and CPR Certified Excellent classroom management Accomplishments Counseling Developed and implemented the Fairness Committee, which is a restitution process run by students to help resolve peer issues in a positive, non-judgmental environment Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions. Plan Development Monitored and facilitated weekly meeting of Student Council Instructed and advised on leadership skills, incorporated a trip to Ramapo for Children to help instill those leadership qualities. Developed a student-based constitution, and ensured its implementation. Oversaw all student government issues. Coordinated with the COSA teacher to plan and implement school-wide events. Organized and planned a Holiday Gift Giving event in conjunction With the Coney Island Generation Gap at the NY Aquarium. In-cooperation with Diploma Plus High School and Coney Island Generation Gap organized and supervised a Teen Summit about success after High School and Greening the Community. Organized and supervised Student Talent Showcase. Organized and supervised senior trip, prom, and graduation. Ran fund-raising events including a fund-raising benefit concert for a young child who has San Fillipo Syndrome. Coordinated a “Pay it Forward Campaign” in our school. Community Service Served as Environmental action team leader Won two National Events and came in second in another event. Instilled importance of conservation and protection of the environment, by beach clean ups, environmental awareness events, paperless Friday to celebrate Earth Day, and established a recycling program in our school. Monitored the cleaning of Keiser Park Beach in Coney Island where we pulled off over 1,000 pounds of garbag Sponsered a graffiti clean up in Coney Island. Affiliations include Alliance for Climate Education, Partnership for Parks/Coney Island division, Friends of Kaiser Park, Community board 13, Coney Island Generation Gap, and Urban Neighborhood Services. Experience Teacher , 09/2009 to Current Company Name － City , State Taught Regents level Earth Science , developed curriculum, projects, and exams, facilitated and administered required labs, incorporated film throughout the curriculum exclusively used SmartBoard lessons to enhance student learning. Environmental Science: Taught 11th Grade Environmental Science. Developed curriculum, projects, and exams. Facilitated labs and activities. Health : Taught basic Health class incorporating the six components of Health: Physical; Emotional; Social; Mental; Spiritual; and Environmental. Female Soccer Assistant Coach , 08/2012 to Current Company Name － City , State Coordinated practices, taught basic and advanced skills Created and ran up-to-date and relevant drills Monitored the academic performance of student-athletes in addition to their athletic progress. Helped develop each participant's physical and psychological fitness. Fostered a culture of good sportsmanship, cooperation and responsibility. Motivated and encouraged student athletes to do their best during practices and games. School Safety Officer , 01/1996 to 10/1998 Company Name － City , State Provided safe and secure learning environment in various high schools, became a qualified driver. Father Flanagan's Boy's Town Non-secured Detention Facility. Youth Care Worker/Recreation Director , 01/1994 to 01/1996 Company Name － City , State Facilitated and planned all recreational activities: including calisthenics, basketball games, pool tournaments, and trips away from facility. Taught social skills to youth incarcerated for non-violent crimes in anticipation of release back into society, implemented treatment plans set by qualified therapists. Worked closely with the youth to implement Boy's Town's Behavior Modification program. Education Master of Education : Curriculum & Instruction Environmental Education , 2015 Concordia University (On-Line) － City , State , United States Curriculum & Instruction Environmental Education Bachelor of Arts : Earth Science Teacher , 2009 Brooklyn College/ CUNY － City , State , USA Secondary Education Teacher Earth Science 7 - 12 Global Learning and Observations to Benefit the Environment (G.L.O.B.E.) Skills Classroom Management Community Involvement Classroom Instruction Critical Thinking Urban Classroom setting Professional Affiliations National Science Teachers Association New York Academy of Sciences United Federation of Teachers | TEACHER |
811 | ENGINEERING ASSISTANT Profile R etired Engineering Assistant with 25 years of telecommunications experience, excellent CAD drafting skills and quality clerical abilities. Skills Ability to utilize TIRKS, Switch, LFACs, Microstation, ICGS / IDDS, Word, Excel, RequestNet, AARDWOLF, ADTRAN, Microsoft Outlook, CCP, WSAM Image, Lotus Sametime, Fiber Brains, Ringbuilder, Plat Indexes, VENUe, WSAM-DC Fiber, Traffic Control and State Highway database, ASSIST, Workforce Management systems, and office switchphone Self-taught skills in office party and event planning and decorating Accomplishments AutoCad Software Utilization Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of engineering work orders. Professional Experience Engineering Assistant , 08/2006 to 12/2014 Company Name － City , State Utilized company computers and records to obtain information for the design and distribution of circuit service orders. Interfaced with other organizations in order to facilitate accurate work order designs. Used engineering methods, procedures and databases to prepare designs. Used planning documents, field notes and databases to analyze data and prepare specific estimates, routine work orders and other projects for growth, relief, damaged plant and customer demand. Endured physical field visits to identify incorrect and unsafe conditions and design corrective plant configurations. Tracked and monitored construction and other departments , including contractors, to assure timely completion of issued engineering work orders. Utilized computer drafting tools. Negotiated, coordinated and communicated engineering matters to include permit applications and rights of way with Verizon personnel, private owners, customers, building contractors, utilities and government agencies. Completed site visits on foot, occasionally on rough terrain and carrying engineering equipment. Climbed ladders to enter Controlled Environment Vaults (CEVs), construction sites and potentially dangerous industrial areas. Wore appropriate Engineering safety equipment, when required. Performed daily clerical office work and additional duties as required. Facilities Administrator , 09/2000 to 08/2006 Company Name － City , State Prepared diagrams, schematics, work orders, and maintained records by performing graphic or drafting functions from rough sketches. Updated and maintained maps, logs, drawings, graphs, charts, land base drawings and schematics that comprise engineering OSP, electronic, copper, conduit and fiber facility records. Utilized CADD (Computer Assisted Drafting Design), Microstation, and free hand drafting and lettering techniques to prepare and maintain records Maintained accounting records and adjustments. Performed miscellaneous duties as required. Actively used the mechanized support systems to update records, evaluate and resolve data errors, prepare cable transfer or rewire sheets, build terminals, facility addresses, cable information and post air pressure devices. Acted as point of contact for engineering handoffs, facility checks, inquiries, information requests and etc. Received calls regarding address verification. Corrected and updated NTAS database to ensure accuracy for download to 911 database. Updated system to reflect Clear Defective Pairs (CDP) requests. Operated engineering office equipment. Occasionally assisted the engineers on field site surveys. Prepared vouchers Prepared Cost Work Orders and other specialized cost tracking orders for customer billing and administrative purposes. Special Clerk , 10/1995 to 09/2000 Company Name － City , State Used engineering plats to trace out cable loop makeups. Performed clerical office duties and other responsibilities as required. Assisted Planners in updating and tracking cable facility records. Ran work related office errands within the building. Maintenance Administrator , 08/1992 to 10/1995 Company Name － City , State Answered customer complaint calls regarding telephone service issues. Used office computer and database to effectively test and evaluate trouble on customer phone lines in order to determine necessary repair or maintenance as needed. Volunteered to setup and decorate for office functions and events. Worked with other departments to resolve repair and maintenance complaints on customer lines. General Clerk , 11/1989 to 08/1992 Company Name － City , State Handled all office and clerical responsibilities as required. Education and Training Food Handler Certificate : Food Services , 1981 Keystone Job Corps － City , State •Completed Foodservice Trade program in record time and at top of the class •Completed College Prep program which led to enrollment into West Virginia Institute of Technology High School Diploma : 1980 Chopticon High － City , State Trained and held a Data Entry Clerk position at Patuxent Naval Air Base under the school Work-Study program Health Education & Language Arts West Virginia Institute of Technology － City , State Completed 2 years of coursework towards a Health Education and Language Arts degree, 1983 ADDITIONAL SKILLS AND QUALIFICATIONS •Held clerical Government positions for the CCIR office and the Navy DIP (Deserter Information Point) office located at the Navy Annex in Arllington, VA. Duties included sending location information of AWOL military personnel to military MPs via computer and clerical office work. •Held a Government clerk typist position for the O.J.C.S. (Office of the Joint Chief of Staff) office located at the Pentagon. Duties included typing military Awards, Certificates and Recognition letters. •Certified Food Handler - 1981 •Assisted with the seasonal Red Cross Blood Drives at 3901 Calverton Blvd, Beltsville, MD | ENGINEERING |
812 | CONSTRUCTION WORKER Summary A motivated hard working individual that is willing to learn and accomplish any task that is giving to me, I've always been dependable and reliable. Motivated to get along well with others and exceed expectations. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Experienced Construction Laborer knowledgeable about the tools, materials and methods used in road construction.
Highlights Demolition Asphalt Excellent driving record Strong communication skills OSHA Certified Construction Workers Union Local 265 Accomplishments Residential construction Sandbagging Traffic Control Laying the liner. Accomplishments Lead a crew of 6 general construction laborers workers for a year. Experience Construction Worker March 2012 to October 2014 Company Name － City , State Planted Plants in the ground at the Cincinnati city parks, Cleaned the parks. Construction Worker March 2008 to March 2012 Company Name － City , State Flagged Traffic and set traffic control. Construction Worker August 2005 to February 2008 Company Name － City , State General Cleaning the college dorms out for the year. Helping the foreman out when he needed me to assist him with the ceiling tile. Construction worker/ Painter June 2005 to Current Company Name － City , State Painting, Cleaning up some remolding houses and apartment's. Skills Painting Education High School Diploma : 1 1985 West Fulton High School － City , State , United States Drexel J. Thrash Training Center | CONSTRUCTION |
813 | HR CONSULTANT Summary Subject matter expert in HR Applications, and highly effective at incorporating creative solutions to achieve business objectives, and improve efficiency. Energetic HR Business Analyst who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills. Highlights Analytical skills Project management Process improvement Quality assurance and control System Applications implementation Microsoft Office Suite expert Working independently Strong interpersonal skills Results-oriented Fluent in English and Portuguese Detail-oriented Troubleshooting Problem solving Experience HR Consultant 10/2016 Company Name City , State HRIS - Business Analyst:
Process demand analysis, scoping, and gathering of
requirements for small and large scale HR projects
Prepare Business Requirement Documents after
projects have been approved by PMO Close the gap communication between businesses
and IS
Support and coordinate functional testing
processes to make sure stakeholders' objectives are met Document systems and process flows
Document and analyze current and future
processes/systems Deliver and Support user training
Process security internal control on the quarterly
basis to assess US HR/Payroll system users. Send recommendations, and remove/add users
per business requests from local and global systems
Investigate, coordinate, and resolve with
subject matter experts and/or IS regarding local and Global system issues
Request HR global system back end/portal roles
for local HRBPs, COE and Front Office users (Americas)
Responsible to coordinate system applications
changes and new requirements with IS People Analytics lead:
Run and deliver the monthly Department of Labor reports
Create, run and deliver reports that are
outside GBS People Analytics India's scope
Support both US Front Office, GBS India, and Americas
Region Center of Excellence with reports and analysis requests Business System Applications Analyst 02/2014 to 04/2016 Company Name City , State Served as conduit between internal and external customers including the IS team through several HRIS projects and daily activities such as interface and data input troubleshooting Provided expertise in business analysis for several HRIS projects Acted as project lead in several HRIS projects, and supported functional testing processes to ensure that system projects meet the needs of all stakeholders Support user acceptance testing, and user training Coordinated communications with business and vendors Documented and analyzed current and future processes/systems Identified and mapped business needs Ensured successful project delivery according to business/vendors expectations Accomplishments: Implemented Red Carpet/Silkroad On boarding application for US; which improved significantly the new employees' on boarding experience and open visibility to business eliminating cumbersome manual processes Acted as project lead for the Master Data and Benefits interface projects for the in house ERP implementation project. Worked closely with ADP and business to implement Affordable Care Act in ERP HRIS Master Data Team Lead 06/2011 to 02/2014 Company Name City , State • Trained the HR Specialists to navigate and maintain new/updated system applications and processes • Monitored data quality and accuracy based on local/global internal controls • Responsible for working with ADP IS to implement new/changes on the HRIS system according to payroll, local and global business requirements. • Ran payroll/non payroll impacting mass loads in SAP for payroll, benefits, or other business purposes. • Created and ran reports for subject matter experts • Created and ran monthly/quarterly governmental reports • Designed and documented HR workflow processes • Trained US HR business partners to navigate and utilize the HR/Payroll system Accomplishments: Successfully lead and implemented the Workers Comp report project. Trained the Canadian team on the Global processes for Organization Management and Personnel Administration, and Global System super users SAP Timekeeping Analyst 05/2009 to 11/2010 Company Name City , State Gathered all the necessary business and government requirements, including approvals to create/modify Time calculations for new sites or policy changes. Collected all the time files according to payroll schedules for payroll processing Processed data analysis and reconciliation Worked closely with business, Employees Services, and IS to resolve issues/troubleshooting Accomplishments : Delivered the time files
without delay for payroll processing for around 47 sites (9,500 employees and around 1,000 contractors) Designed and implemented solutions
through Access and Excel advanced formulas to validate the data quality, and accuracy
of the data and time results before transmitting the files to payroll� This replaced the manual process enabling efficiency and delivery of files timely HR Data and Applications Specialist 04/2007 to 05/2009 Company Name City , State Supported Human Resources Shared Services and act as the subject matter expert for SAP HCM and other HR applications. Supported Finance, Canada / US Payrolls, and Human Resources Shared Services on bi-weekly and year-end activities Collaborated with Information Systems, Finance, Canada and US Payroll and Human Resources Business owners on Sarbanes-Oxley requirements and system/process enhancements for key areas of responsibility. Worked closely with business process owners, smes, benefit vendors and Information Systems to ensure data flow were properly planned and managed, and ensure appropriate data quality controls and standards were developed and maintained globally. Performed root cause analysis, developed and managed corrective action plans. Run and analyzed interface error reports for Canada and US payroll systems per Sarbanes-Oxley requirements. Work closely with process owners and Information Systems to research/ identify/ resolve any interface or data issue identified with vendors or payroll systems Acted as a project liaison between Human Resources and Information System teams for multiple HR or payroll projects (examples: SAP HCM Compensation project, Canadian Payroll system, European Expat project, US Payroll Year End, Benefits Annual Enrollment, SAP releases) Provided system training and support for Human Resources Shared Services employees globally for key areas of responsibility Scheduled release calls, prepared work instructions & Knowledge Base Articles, developed and/or coordinated training for Human Resources Shared Services both locally and regionally Articulated and identified process improvement opportunities within Human Resources Analyzed and identify processing issues and escalated to Canada and US Payroll, Human Resources and Quality Assurance teams Created and run Adhoc reports for all Human Resources Shared Services, Internal and External Auditors per Sarbanes-Oxley requirements Transferred 60 auditing control activities to Quality Assurance team. Trained new data integrity processors for Quality Assurance Developed HR compliance reports for Asia, Europe, Canada and US through SAP and DARE systems Developed 75 reports for external auditors, and developed data integrity and metric reports for 2008 and 2009 Benefits Annual Enrollment Coordinated testing, meetings, training and communication for Benefits Annual Enrollment for 2008 and 2009 projects for US and Canada. Lead the review and training of the Canadian Payroll system for all specialists and processors within HR Shared Services Education BBA : Business Administration May 2009 Campbell University City , State , US Languages Portuguese, Spanish and English Skills Advanced Excel, Access, Word, Visio, Power Point, VBA, SAP HCM, Success Factors (Compensation), Microsoft Project Management, Service Now (ASKHR), Smartsheet, Panaya, SilkRoad - Red Carpet | HR |
814 | CUSTOMER ADVOCATE Professional Summary I was in R.O.T.C for 4 years in high school. I Was in our unarmed drill team, I was second in command. I would be
in drill meets and in competitions. Not only was this distraction for me but it was also a learning experience for me. I gathered leader ship skills, team work skills, also responsibility skills. When we needed to get something done I
was taught to take the initiative to get things done. I did lead a couple of our drill meets. I did learn how to handle
hard situations. Work Experience Customer Advocate Dec 2014 to Nov 2015 Company Name - City , State responsibilities are making sure our customer leave with cash, making sure all documents are updated on file of each customer. One of my tasks are to have our campaign calls completed by Monday and have the report sent. We go to each customer's account to see if they have and cash available loan wise, we give them a brief call reminding them they have cash. I need to have sent out the summary report by Monday. By doing this we get more customer's in helping us meet our goals.We Also make sure our environment is clean and nice for our customer's to feel welcomed. Ensuring all documents are correct in system to meet compliance. Verify and examine information and accuracy of loan application and closing documents. Record applications for loan and credit, loan information, and disbursements of funds, using computers. Present loan and repayment schedules to customers. Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators. File and maintain loan records. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Process and maintain records of customer loans. Jul 2014 to Jan 2015 Company Name - City , State Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Maintain records related to sales. Place special orders or call other stores to find desired items. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Clean shelves, counters, and tables. Help customers try on or fit merchandise. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Estimate quantity and cost of merchandise required, such as paint or floor covering. Bag or package purchases, and wrap gifts. Greet customers and ascertain what each customer wants or needs. Jun 2014 to Dec 2014 Company Name - City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Greet customers entering establishments. Process merchandise returns and exchanges. Describe merchandise and explain use, operation, and care of merchandise to customers. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Inventory stock and requisition new stock. Help customers try on or fit merchandise. Apr 2012 to Aug 2014 Company Name - City , State Maintain sanitation, health, and safety standards in work areas. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Clean food preparation areas, cooking surfaces, and utensils. Issue receipts, refunds, credits, or change due to customers. Verify that prepared food meets requirements for quality and quantity. Greet customers entering establishments. Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time. Answer customers' questions, and provide information on procedures or policies. Measure ingredients required for specific food items being prepared. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Take food and drink orders and receive payment from customers. Stock shelves, and mark prices on shelves and items. Clean, stock, and restock workstations and display cases. Wash, cut, and prepare foods designated for cooking. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Serve orders to customers at windows, counters, or tables. Pre-cook items such as bacon, to prepare them for later use. Prepare dough, following recipe. Education and Training High School Diploma Jun 2014 ELDORADO HIGH SCHOOL - City , State diploma Skills calculators, cash registers, closing, cooking, credit, funds, Inventory, Issue receipts, mark, money, windows, nice, paint, policies, quality, Maintain records, safety, sales, tables, team work, wise, written | ADVOCATE |
815 | NON COMMISSIONED SECURITY OFFICER Summary Seeking an entry level position in a technology based company using my skills and familiarization with Apple/Mac/Windows operating systems. Experience Non Commissioned Security Officer Current Company Name － City , State * Understand and successfully execute post orders. ● Manage typical issues and problems professionally. ● to serve as a general security presence and visible deterrent by continually performing duties in an alert, professional manner. ● Detect suspicious activities. ● Observe criminal acts and rule infractions at or near my post which may be a threat to the facility, the client or employees at my work site. ● Report all incidents, accidents or medical emergencies to the appropriate persons including my supervisor, in a timely manner. ● Monitor C*Cure and closed circuit camera system. ● Issue temporary badges to contractors, vendors, and visitors with proper identification. ● Monitor temperatures in the server room and reset alarms if any due to high/out of range temperatures. *Detailed Daily Activity Reports (DAR) with times and dates of important information. ● Reset "High Temp" alarms on site following procedure and protocol. ● Maintained efficient operating systems within a closed/confined area. Petty Officer 3rd Class Aviation Ordnanceman Current Company Name － City , State *Provide security and physical protection for service members. ● Train fellow Sailors in security duties. ● Assist in riot control and riot prevention. ● Provide vital attack, defense and logistic support to the fleet. 1 volunteer Company Name － City , State *Clinical trial of investigative FDA drugs and help verify safety and tolerability. ● Supervised by medical professionals and explore how the medicine acts in the bodies of healthy volunteers. ● Detailed analysis of how the compound is absorbed, distributed, metabolized and excreted. Home delivery technician and warehouse associate Company Name － City , State *Delivery and install appliances in customers homes. ● Unload daily trucks of new inventory. ● Managed and inventoried product including hand tools to major home appliances. ● Janitorial duties in and around the store. 3rd Class Petty Officer Aviation Ordnanceman Company Name － City , State *Weapons Systems Operations Install, adjust, and test bomb racks, shackles, ejectors and launchers Test, adjust, and align aircraft gun systems. ● Load, download, install and remove aircraft guns and gun components. ● Load, download, assemble and disassemble aircraft missiles, rockets, and pyrotechnics. ● Troubleshoot electrical and electronic equipment and wiring circuits. ● Conduct authorized searches, conduct surveillance, identify narcotics and dangerous drugs, apprehend suspects, issue weapons and ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime and accident scenes, inspect crime and accident scenes, preserve evidence at crime scenes, seize evidence and contraband, mark and tag evidence and contraband ● Conduct perimeter checks, provide security escort services, provide assistance on crime control, shipboard brig security and support, process prisoners upon receipt, escort and guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) or pepper spray ● Global War on Terrorism Expeditionary Medal ● Navy good conduct medal ● Navy expert rifle/pistol medal Education Associate : Northridge/Eastview/Cedar Park Campus, Criminal Justice , 2010-08-25 Austin Community College Associate Degree, Austin Community College, Northridge/Eastview/Cedar Park Campus, 08/25/10-12/1511 Major: Criminal Justice *Introduction to Criminal Justice ● Crime in America ● Court Systems and Practices ● Introduction to Sociology ● United States History I&II ● English Composition I Certification : NAS North Island , 2003-03-22 Air Launch Weapons School Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Basics and fundamentals of weapons launched by military aircraft. Certification : Small Arms Training , 2004-02-16 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Fundamentals in small caliber handguns. Assemble, breakdown, maintenance and basic shooting drills. Certification : Special Response Training , 2004-04-30 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Response training in riot and crowd control, natural disaster training, man overboard training and first aid training. History , 2000-05-28 W.B. RAY High School － City , State , US High School, W.B. RAY High School, Corpus Christi Tx, 08/28/96-05/28/2000 *Science ● History ● Math ● English ● Art Military Experience Petty Officer Company Name U.S. Navy Reserve, Petty Officer 3rd Class Aviation Ordnanceman, Austin, TX, 02/16/2010-Present *Provide security and physical protection for service members. ● Train fellow Sailors in security duties. ● Assist in riot control and riot prevention. ● Provide vital attack, defense and logistic support to the fleet. PPDI, Phase 1 volunteer, Austin, TX, 05/10/08-04/23/10 *Clinical trial of investigative FDA drugs and help verify safety and tolerability. ● Supervised by medical professionals and explore how the medicine acts in the bodies of healthy volunteers. ● Detailed analysis of how the compound is absorbed, distributed, metabolized and excreted. Sears, Home delivery technician and warehouse associate, San Marcos, TX, 02/10/2008-09/22/08 *Delivery and install appliances in customers homes. ● Unload daily trucks of new inventory. ● Managed and inventoried product including hand tools to major home appliances. ● Janitorial duties in and around the store. U.S. Navy, 3rd Class Petty Officer Aviation Ordnanceman, Coronado, CA, 11/26/2001-11/28/2005 *Weapons Systems Operations Install, adjust, and test bomb racks, shackles, ejectors and launchers Test, adjust, and align aircraft gun systems. ● Load, download, install and remove aircraft guns and gun components. ● Load, download, assemble and disassemble aircraft missiles, rockets, and pyrotechnics. ● Troubleshoot electrical and electronic equipment and wiring circuits. ● Conduct authorized searches, conduct surveillance, identify narcotics and dangerous drugs, apprehend suspects, issue weapons and ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime and accident scenes, inspect crime and accident scenes, preserve evidence at crime scenes, seize evidence and contraband, mark and tag evidence and contraband ● Conduct perimeter checks, provide security escort services, provide assistance on crime control, shipboard brig security and support, process prisoners upon receipt, escort and guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) or pepper spray ● Global War on Terrorism Expeditionary Medal ● Navy good conduct medal ● Navy expert rifle/pistol medal Certifications Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Typing, Inventory, Customer Service, Electronic Calendaring, Email, Internet Research, Mail Room, Messenger, Posting, 1 - 5 Lines, 6 - 10 Lines, 11+ Lines, 1 - 20 Extensions, 21 - 50 Extensions, Forms, Invoices, Policies, Purchase Orders, Spreadsheets, ActiveVoice, Certifications, Mil-Std, Blueprints, Drawings, Mil Spec, Schematics, Specifications, Solder Paste, Inspection Final, Quality Control, Measuring Devices, Mixed Technology Soldering, Multilayer Soldering, Hand Tools, Power Tools, Clean Room, Computer, Shared Workstation, Work Alone, Inquiries, Service, Technical Support, Data Analysis, Data Marts/Data Warehouses, Mac Hardware, PC Hardware, Speak - Basic, Read, Write, Employee Relations, Organizational Development, Staffing Management, Training, Electronic Calendaring, Email, Macintosh, PC, Spreadsheets, Fax Machine, Photocopy Machine, Cashier, Dishwasher, Certified, Electric, Gas, Sit Down, Customer Service, Driver - Company Vehicle, Forms, Gardening/Landscaping, General Laborer, Inventory, Invoices, Janitor, Material Handler, Pricer/Tagger, Production Worker, Purchase Orders, Stock Room, Warehouse Worker, Exterior, Federal Express, UPS, Spot, Brush and Paint Roller, Spray Painter, Chippers/Grinders, Deck Tile Installer, Fire Watch, General Shipboard Cleaner, Insulator, Pipe Fitter, Rigger/Material Handler, Electrical Tack Welder, Sheet Metal Welder, Customer Service, Retail, Inventory Management, Sales, Technical Writer, QA/QC Inspector, Technician, Technical Trainer, Analog, AT&T, Cellular, Digital, Modems, Radio, Routers, Voltmeters, Wireless, Cabling, Detectors, Diagnostic Testing, LEDs, Splicing, Comm. Skills Security, Aviation, Class, Comprehensive Large Array Data Stewardship System, Weapons, Apqp, Circuits, Operations, Wiring, Clinical Trial, Fda, Associate, Hand Tools, Inventory, Janitorial Duties, Analog, Blueprints, Cabling, Calendaring, Cashier, Cdl, Cellular, Clean Room, Customer Service, Data Analysis, Data Warehouses, Employee Relations, Fitter, Grinders, Inspection, Invoices, Landscaping, Mac, Mail Room, Marketing Analysis, Material Handler, Mil Spec, Mil-std, Org Development, Organizational Development, Painter, Posting, Purchase Orders, Qa, Quality Control, Receptionist, Retail, Retail Marketing, Retail Sales, Sales, San, Schematics, Sheet Metal, Short-term Disability, Solder, Soldering, Splicing, Staffing, Std, Storage Area Network, Technical Support, Technical Writer, Testing, Typing, Ups, Wireless, Nas, Network Attached Storage, Training, Natural, Maintenance, Military Aircraft | AVIATION |
816 | FACILITIES CONSTRUCTION MANAGER Summary Highly motivated professional responsible for managing overall construction projects and building maintenance. Extensive commercial construction experience, from initial concept, design, and throughout construction. Responsible for handling organizational functions and building sustainability and environmental considerations. Outstanding interpersonal skills, communication, negotiation, and extensive experience interacting with all levels of construction professionals. Direct correspondence with military officers, upper government management, architectural, and engineering firms throughout Nebraska, general contractors, and subcontractors on all size of projects from multi-million dollar facilities to roof repairs. Provide strategic planning and implementation of construction. Responsive to challenges dealing with emergency situations and problems that arise on any construction site. Admired for the ability to make any task an opportunity to showcase the team involved. Analytical thinker, with attention to detail and high expectations, which are of the utmost importance to provide a quality product to any customer. Experience Facilities Construction Manager January 2005 to Current Company Name － City , State Solely responsible for capital construction project management up to $35 Million, including the new military headquarters building in Lincoln, NE. Manage Architects, Engineers, General Contractors and Subcontractors. Responsible for following Army regulations and guidelines in building design. Ultimately responsible for all inspections of buildings supporting state and federal military operations. Solely responsible for the coordination and design, construction and maintenance of the Nebraska National Guards 2500 Square Foot Data Center, which was designed to TIA/EIA standards, integrated climate controls, triple redundant HVAC, dual 200Kw UPS systems, 750KVA emergency power generator and chemical fire suppression. Responsible for overseeing all IT equipment and infrastructure. Instrumental in the implementation of statewide life safety systems designed to shut down HVAC systems in the event of a biological attack in a building and provide preprogrammed audible direction in the event of any form of emergency from fire and tornados to terrorist attacks. Primary coordinator of space management, furniture planning, procurement, and installation. Cross coordination with Master Planning, Environmental, Financial, and Facility Management. Briefings to Senior Construction and Facilities Officer to facilitate program updates to The Adjutant General and Governor of the State of Nebraska Additional responsibilities include maintaining the CAD standards and managing as-built drawings for over 350 buildings at 48 locations state wide. Project Manager / Estimator January 2002 to January 2005 Company Name － City , State Instrumental in procuring company projects up to $10 million. Managed all aspects of commercial construction projects. Supervised field superintendents and associated crews. Solely responsible for obtaining necessary construction permits for entire firm. Established detailed project schedules and updated 2 week look ahead schedules with input from superintendents. Conducted weekly job site inspections and progress meetings. Presented project status and budget information to owners. Highly skilled in coordinating subcontractors, suppliers, and owner supplied materials. Solely responsible for processing project submittals and architectural requests for information. In charge of pricing, reviewing, processing and tracking change orders. Collected and reviewed subcontract bids. Proficient in reviewing architectural plans and developing project estimates. Office Manager and Assistant Party Chief January 2000 to January 2002 Company Name － City , State Managed survey crews. Prioritized job orders. Processed billing statements. Coordinated fieldwork assignments for all employees. Provided field work and drafting for topographical surveys, boundary surveys, improvement location reports, and elevation certificates. Researched and analyzed various county plats. Provided survey documentation to appropriate banking institutions and insurance companies. Compiled construction staking for commercial and residential construction sites. Education Bachelor of Science : Construction Management University of Nebraska － City , State Construction Management Pre-Engineering Studies Peru State College － State , Peru Pre-Engineering Studies Skills Army, banking, billing, budget, CAD, direction, documentation, drafting, EIA, Financial, HVAC, insurance, managing, materials, meetings, pricing, procurement, progress, project management, safety | CONSTRUCTION |
817 | MEDICAL SUPPORT ASSISTANT (OA) GS-5 STEP 2 Summary Committed and motivated medical support assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. Highlights Patient scheduling abilities Excellent communication and interpersonal skills Flexibility Reception area management Detail-oriented Self-starter Team player Accomplishments Certificate of Acheivement Experience 12/2015 to Current Medical Support Assistant (OA) GS-5 Step 2 Company Name － City , State Salary:
$32,918 per year 40 hours/week Supervisor:
Dwight Huddleston Service over 20000 military/civilian personnel and their dependents Enters, manipulates and/or retrieves information and
data from automated systems maintains and monitors patient appointment
schedules for the clinic/practice, coordinates and/or schedules patient
appointments with other clinics or specialties, receives patients and visitors
as the initial point of contact, in person or telephonically records and
relays messages and/or redirect calls experienced in providing technical advice and assist managers provides information regarding the
practice, clinic, and hospital policies, procedures, and locations to patients,
family members, staff, etc maintains all patients' records, both electronic
and paper responsible for the clerical duties inherent to the in processing
(reception), care, and out processing (transition) of outpatients, families/caregivers
and guests. Screen patients to determine eligibility of care for their treatment Always keep medical assistants informed regarding the policies, procedures,and goals of the organization passes on the supervisor's instructions on work assignment, priorities, and deadlines. Manages templates for 3 providers substitutes for absent medical support assistants to ensure there is coverage Provide on the job training to newly assigned employees maintain appointment calendars to schedule and/or cancel appointments. Knowledgeable of Defense Civilian Payroll System (DCPS), Automated Time and Attendance Production System (ATAAPS), Civilian Personnel OnLine (CPOL) provide clerical/administrative and automation support using multiple computer systems and technologies, including Microsoft office (MS Access, MS Powerpoint, MS Excel, MS Word and MS) Well versed to systems such as Composite Health Care System (CHCS), Allied Health Longitudinal Technology Application (AHLTA), Defense Manpower Human Resource System Information (DMHRSI). 10/2013 to 12/2014 Healthcare Assistant Rep Company Name － City , State Salary: $18,000 per year 40 hours/ week. Supervisor: America Gurrero may be contacted 915-204-1116. Duties: assisted with FSA/HRA benefits administered Cobra benefits respond to telephone inquiries and complaints using standard scripts and procedures filed personal information researches/resolves inquires and logs customer calls communicates appropriate options for resolution in a timely matter informs customers about services available and assesses customer needs provides functional guidance training and assistance to lower level staff assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness operates word processing equipment in order to produce a variety of narrative and tabular materials, including labels, graphics, correspondence, memorandums, promotion recommendations, award recommendations, evaluations, meeting minutes, extensive updated departmental policies, procedures and reports. 01/2003 to 08/2012 Account Adjuster II Company Name － City , State Salary: $34,000.00 per year 40 hours/week. Supervisor: Tomeka Haddock -may be contacted (252) 493-4081. Duties: contacted customers to collect past due payments made acceptable payment arrangements with customer filed personal information, perform skip tracing as needed sent appropriate correspondence to customers scheduled appointments for designated personnel and remind them of such commitments, collected, selected, rearranged, tabulated, and consolidated data from numerous source documents. 08/2002 to 12/2002 Technical Representative Company Name － City , State Salary: 18,000 per year 40 hours/week. Supervisor: Shana Jones. Duties: Accepted inbound calls from customers regarding satellite radios, Activated new satellite service, resolved customer complaints and processed refunds, Arranged for defective satellite equipment to be repaired, replaced or refunded. 01/2001 to 12/2001 Pharmacy Technician Company Name － City , State Salary: $15,000 per year 40 hours/week. Supervisor: Tiffany Bowman. Duties: Received and stored incoming pharmacy supplies, verified stock and entered data into the computer to maintain inventory records, Entered customer information and prescriptions company database, Dispensed medical prescriptions operation. Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist. Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations. Protected patients and employees by adhering to infection-control policies and protocols. Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies. Maintained records by recording and filing physicians' orders and prescriptions. Generated revenues by calculating, recording, and issuing charges. Ensured medication availability by delivering medications to patients and departments. Prepared reports by collecting and summarizing information. Contributed to team effort by accomplishing related results as needed. 10/1997 to 11/2000 Bookkeeper Company Name － City , State Salary: $20,000.00 per year 40 hours/week. Supervisor: Milton Hagan. Duties: Maintained and kept records of cashiers' till balances, prepared bank deposits balanced cashier tills and office ledgers developed system to account for financial transactions by establishing a chart of accounts defining bookkeeping policies and procedures maintained subsidiary accounts by verifying, allocating, and posting transactions balanced subsidiary accounts by reconciling entries maintained general ledger by transferring subsidiary account summaries balanced general ledger by preparing a trial balance reconciling entries maintained historical records by filing documents prepared financial reports by collecting, analyzing, and summarizing account information and trends complied with federal, state, and local legal requirements by studying requirements, enforcing adherence to requirements; filing reports, advising management on needed actions, contributed to team effort by accomplishing related results as needed. Education 2016 Bachelor of Science : Healthcare Administration/Healthcare Management University of Phoenix － City , State , United States Health Care Administration/Healthcare Management (completed) - 3.7 5/10/2011 Associates : Medical Office Administration Fayetteville Tech Community College － City , State , United States Medical Office Administration 3.0 References Melissa Arnold (*) 910-574-3862 Tomeka Haddock (*) 252-367-776 Stephanie Williams(*) 910-489-3215 (*) indicates professional reference | HEALTHCARE |
818 | STUDENT FINANCE CONSULTANT Summary Customer service oriented individual with relevant work experience and integrity looking to further my career within the accounting industry. Over four years of work experience within student finance. Excellent communication skills including listening, telephone, written, and interpersonal. In-depth knowledge of financial aid/ financial analyst/ account management policies and procedures. Experience working with internal and external auditors in auditing, accounting, and regulatory compliance projects.
CORE STRENGTHS * Strong ability to communicate, explain and convince *Careful attention to detail and data entry skills *Math and analytical skills *Knowledge of basic accounting and auditing principles * Billing/ invoicing/ account reconciliation *Intermediate level computer skills Accomplishments Bringing the student default rate down at the OmniTech Institute by confirming and updating contact information for every active student before they become inactive Researched and resolved billing problems that had previously been missed. ********** audits Maintained accurate student account files and spreadsheets without error Experience Student Finance Consultant July 2014 to Current Company Name － City , State Provided information, advice and assistance regarding the various types of financial aid available to students. Analyzed student applications and determined eligibility for financial aid. Performs duties in the areas of compliance, reconciliation, professional judgment and satisfactory academic progress Collect documents , manage, and maintain accurate student files without error Performed heavy customer contact regarding past due or delinquent account balances. Prepare billing statements and informed current and former students of their financial obligations and options outside of title IV Audit student files and resolve concerns and discrepancies for matters related to assigned financial accounts. Responsible for managing multiple tasks in a time-sensitive work environment Faxing, filing, data entry, and scanning. Financial Aid Reporting Analyst June 2013 to June 2014 Company Name － City , State Conduct research and analysis of student financial data refunding both title IV and non- title IV overpayments and ineligible funds. Accurately forecast and assess financial need(s) of students to ensure financial assistance meets their education goals. Plan, monitor, and review student progress of course completion, evaluating results and financial aid eligibility Review financial aid and/or loan applications according to institution guidelines to minimize in correct funding Team work with school and home office administrators to ensure student credit balances are resolved accurately and efficiently Consistently demonstrate a general knowledge of company guidelines, processes, practices, and procedures. Financial Aid Officer/Student Accounts September 2009 to November 2012 Company Name － City , State Provided information, advice and assistance regarding the various types of financial aid available to students. Analyzed student applications and determined eligibility for financial aid. Managed large paperwork caseloads, complete, manage, and maintain completed accurate student files without error Followed students through until graduation or inactive student status to ensure financial aid eligibity Informed current and former students of their financial obligations and options outside of title IV Teamwork with internal and external auditors in auditing, accounting, and regulatory compliance projects Prepare billing statements and informed current and former students of their financial obligations and options outside of title IV Prepare and process payment transactions Faxing, filing, data entry, and scanning. Assistant Store Manager August 2007 to September 2009 Company Name － City , State Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in his absence) Managed and maintained a full staff of sales floor, stock room, and overnight associates Ensured the provision of customer service on the sales floor Training, scheduling, interviews, payroll Cash handling, bank deposits, cash drawer management. Front Desk Receptionist January 2007 to August 2007 Company Name － City , State Greet guests and patrons as they arrive Handle guest check-ins and check-outs appropriately Operate hotel switchboard, take calls and provide information and transfer calls Provide guests with room keys and call for bellboys Provide guests with directions around the hotel Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Professional work references available upon request. Education Microsoft Office Suite Course Completion Certificate : 2015 Atlanta Metropolitan College Bachelors of Arts : Communications , 2006 Clark Atlanta University Communications Skills academic, accounting, auditing, Balance, billing, Cash handling, credit, customer service, data entry, Faxing, filing, financial, funds, home office, managing, Microsoft Office Suite, next, payroll, processes, progress, research, sales, scanning, scheduling, switchboard, Teamwork, Team work | FINANCE |
819 | HR ASSISTANT Professional Summary I am a HR Assistant who can reflect your values of excellence & quality. I provide excellent customer service for a variety of services while multi-tasking, maintaining confidentiality, and interacting with management, employees, customers, and vendors. I am currently furthering my education in the medical field. I look forward to working in an environment that enables me use of my skills to gain further experience. Skill Highlights Strong organizational skills Sharp problem solver Active listening skills Courteous demeanor Energetic work attitude Work Experience Company Name April 2008 to Current HR Assistant City , State Assemble employee new hire packs Setting up, monitoring and then tracking employee probationary periods Carrying out background and reference checks on prospective employees Acting as the first point of contact for anyone enquiring about a vacancy Maintenance of the HR records and systems Tracking of any employee anniversaries and awards they are due Developing reports for HR Director on clinical staff quotas Screening phone calls, emails, letters and personal visits Quality Assurance tracking/monitoring quarterly. Company Name July 2007 to April 2008 Client Service Representative City , State Scheduled aides and Nurses for varies Clients Scheduled and Completed DNA Collections Completed Orientation for field staff new hires Verified Payroll for field staff employees Creating Files for clients and employees Execution of On-Call responsibilities and Scheduling Making Copies, File and Fax Maintain Compliance rules for various clients Updating and Typing Physician orders CAP meetings with managers. Company Name October 2005 to October 2006 Assistant / Office Manager City , State Scheduled appointment of Client's and answer the telephone for 2 offices. Arranged for hospital admission and laboratory services Recorded medical history and vital signs, explaining treatment procedures to Clients Preparing Client's for examination and assisting the Physician during the examination Collected and prepare laboratory specimens of perform basic laboratory tests Disposed of contaminated supplies and sterilize medical instruments Assist doctor during procedures such as pap smears, endometrial biopsies. Data-entry Client's Insurance information into the database system Maintained files and completed pre-natal records when lab reports are returned. Faxing and filing verifying insurance and updates on insurance In-services with organizations such as Komen foundation, many drug representatives Preceptor - assist other co-worker with their duties. Company Name May 2000 to June 2006 Obstetrician Technician City , State Set-up patients on fetal monitors Scheduled Client's for cesarean section deliveries Data entry patient's information into database in the Qs system Cleaned and sterilize instruments Ordered supplies for the Labor and Delivery Measured patient's temperature, blood pressure, pulse, height and weight to record the patient's vital signs Supervised the release of information to physicians, insurance companies, and others in accordance with departmental policy, New Jersey Laws, and other regulations affecting medical records Reviewed medical records for completeness and accuracy; initiates procedures to facilitate prompt completion of records by Physicians; refers incomplete or inaccurate records for correction Reviewed policies and procedures to assure compliance with the Joint Commission on Accreditation of Hospitals and other regulatory agencies Supervised filing and issuance of records to authorized personnel Evaluated and revised medical records procedures and forms to identify more efficient and complete methods of maintaining medical records and data Knowledge of medical recordkeeping principles and practices Reviewed, coded and indexing of patients records and the abstraction of data for reports Knowledge of medical ethics and medical terminology Knowledge of hospital policies and state regulations Ability to recognize adverse signs and symptoms in patients Ability to establish and maintain effective working relationships with subordinates, physicians other medical and administrative personnel Ability to utilize various types of electronic and/or manual recording and information systems used by the office or related units Knowledge of the techniques used to administer pulmonary and cardiac resuscitation Knowledge of the appropriate emergency treatment depending on the patient's condition Ability to prioritized emergency medical treatment needs Ability to remain calm in a crisis situation Maintained necessary records and files. Company Name March 1999 to January 2000 Pharmacy Technician City , State Retrieved patient's information from the computer Provide Client's information to pharmacist and other Healthcare facilities. Filled prescriptions with assistance from pharmacist Answered phones Inventory coordinate. Skills Professional and friendly. Careful and active listener. Multi-tasking. Careful and active listener. Education and Training Edgecombe Community College Present Select One : Nursing City , State , United States Continuing education in Nursing. Nash Community College 07/08 Certified Nursing Assistant 03/07-05/07
Nash Community College - Certified Nursing Assistant 2 : CNA City , State , United States Continuing education in Nursing | HR |
820 | TEACHER Core Accomplishments Girl Scouts of the Missouri Heartland Cole County Service Unit Manager, Community 2012 present Involvement & Professional Develop and present engaging and timely written and electronic organizational training Affiliations materials, identify and develop service learning activities; develop promotional materials; support and coordinate Girl Scout volunteer managers and their troops; 82 troops, 153 volunteers serving 800+ youth Coach and support organizational volunteers to ensure quality of service delivery and fidelity to organizational mission and values; troubleshoot / mediate member complaints and concerns Serve as local liaison to statewide office staff located in Springfield, MO on troop and organizational issues Camp Director, Summer Twilight Camp Plan curriculum and learning objectives, develop streamlined registration processes and schedules, facilitate regular meetings of volunteers and foster positive relationships with local media, vendors, and allied agencies; engage in effective public relations / marketing strategies to increase registrations and visibility of organization; oversee volunteer managers in monitoring camp operations and camper / staff safety. Janet's Dance Studio, Fulton, MO Studio Manager, 1999 2009. Choreographed routines, coordinated performances, taught performing company, trained and evaluated studio teaching staff, tracked student accounts, communicated with families to answer questions / resolve conflicts. Professional Experience 08/2009 to Current Teacher Company Name Jefferson City Experience Public Schools (JCPS) Curriculum Utilize formative/summative assessment data, collaboration with colleagues, and development & current research-based educational strategies to design lesson plans and instruct alignment; students at a variety of developmental levels to achieve academic success. project mgmt.; Implement district-level educational programs, including Balanced Literacy/Guided staff leadership & Reading, Lucy Calkins Writing, Investigations Mathematics, and Sitton Spelling. training; student instruction & Successfully model and implement character education and proactive discipline through assessment Positive Behavior Support (PBS). Successfully lead senior district and building-level staff in professional development for elementary teachers to create balanced literacy lessons and assessments aligned with common core state standards for district level use in the English Language Arts (ELA) curriculum. Coach and support 2nd and 3rd grade team of teachers in assessing and implementing Assessment for Learning (AFL) practices into daily classroom instruction and assessment. Develop and oversee building-level staff development program for transition to standards-based grading in elementary schools; effectively utilize technology and active participation techniques to engage teachers in critical thinking surrounding current and research-based grading practices. Engage stakeholders surrounding changes to grading system(s), grade cards, and electronic assessment methods through developing effective implementation plans utilizing varied communications platforms. Compile numerous elementary balanced literacy lessons and assessments aligned with common core state standards for district-wide use in the ELA curriculum. Serve as a new teacher mentor; acclimated new teaching professionals to their building assignments and duties; supported and coached junior staff in use and understanding of district and building policies, procedures, and quality indicators. Selected as a "JC Lead" participant; highly selective, competitively awarded district-level leadership training program for aspiring administrators and leaders focusing on educational issues, programs and initiatives directly impacting students and patrons of JCPS. Pilot new assessment systems prior to implementation for feasibility, practicality, and efficacy; conduct comprehensive analyses of assessment items and types. Assist District Superintendent of Curriculum and Instruction with alignment of district level elementary ELA and Mathematics curriculum to Common Core and ISTE standards. Actively serve on numerous district committees and internal strategic initiatives responsible for engaging educational stakeholders, community members, staff, and students in continuous improvement. 01/2004 to 01/2009 Teacher Company Name Served as district grade level chair; supported and coached teaching professionals in areas of curriculum, research-based practice, and assessment. Selected for "Leadership Academy"; a statewide training program for emerging teacher leaders through the Regional Professional Development Centers. Collaborated extensively with district level administrators and colleagues to develop, align, and revise curriculum through Curriculum Coordinating Council and Vertical Alignment teams. Invited to score Missouri Assessment Program (MAP) assessments in the areas of Communication Arts and Mathematics. 08/1999 to 01/2003 Education December 2014 DESE Initial Administration Certification, Principal K-8 : Curriculum Leadership William Woods University Curriculum Leadership Master of Education : Educational Leadership and Policy Analysis University of Missouri Educational Leadership and Policy Analysis Graduated with distinction Bachelor of Science : Elementary Education Elementary Education DESE Elementary 1-6 Certification, Spanish K-9, Middle School Language Arts Skills academic, Arts, Coach, continuous improvement, Council, critical thinking, educational programs, English, instruction, Leadership, leadership training, lesson plans, Mathematics, mentor, policies, project mgmt, quality, Reading, research, Spanish, staff development, strategic, teacher, teaching | TEACHER |
821 | OCCUPATIONAL HEALTH NURSE COORDINATOR Professional Summary Dedicated RN with over 20 years experience in nursing seeking career transition into a new clinical setting. Able to offer a solid foundation in occupational health, office management, triage, endoscopy, homecare, primary patient care and current healthcare advancements. Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care/support and to facilitate a friendly and caring environment. Dependable, responsible and autonomous; able to work independently or within a group. Core Qualifications Skill Name Home Patient Management Patient Assessment Homecare/Hospice Care Communication & Documentation Healthcare Education JCAHO Standards / Compliance Relations Homecare Skills/Oasis Quality Assurance / Quality Control Records Maintenance Good Last Used/Experience Expert Currently used/22 years Expert Currently used/ 22 years Expert Currently used/22 years Expert Currently used/19 years Expert Currently used/22 years Expert Currently used/19 years Expert Currently used/22 years Expert Currently used/22 years Experience OCCUPATIONAL HEALTH NURSE COORDINATOR September 2011 to May 2012 Company Name － City , State To provide comprehensive occupational and environmental health services including but not limited to occupational medicine, industrial hygiene, industrial safety and administrative tasks. Assessment of all injuries or illness, first aid, CPR, and emergency treatment to all employees and guests. Educate about basic health care, prevent heath issues, monitor the health condition of the employees, dispense medication(s); train and support other staff members and manage the health risks within the facility. Referral of employees to the appropriate medical services or arrangements for physician requested treatments. Develop and implement "Wellness program" activities. Highlights of Contributions: Respond to all medical emergencies immediately * Provide Cardiovascular Pulmonary Resuscitation/Automated External Defibrillator and first aid; annual training to support staff in AED and periodic device monitoring * Submit and track Medical Incident Reports within five days of occurrence and follow-up * Provide and disperse over-the-counter drugs in accordance with Standard Operating Procedures (SOP) or Standing Orders * Provide and perform physicals and medical examinations including job specific testing * Administer vision, respiratory and hearing screening. * Maintain mother's nursing rooms * Administer Influenza vaccine program and allergy injections per physician orders * Administer vaccines for business related travel * Host and coordinate blood drives, "Wellness programs" and other education programs; maintain and provide educational materials * Maintain Ergonomics, Wellness, and Blood Borne Exposure Control Programs * Monitor and order clinic and office supplies * Host health related seminars * Coordinate annually written policies, SOPs and Standing Orders * Maintain employee records Physician Liaison/Nurse Triage/GI Nurse December 2000 to October 2011 Company Name － City , State AmSurg Corp., Washington, DC Physician Liaison/Nurse Triage: Assisted the physicians in all aspects of patient care. Assessed and prioritized each incoming patient telephone call and advise them in basic treatment or recommend seeking immediate care in a local hospital, ER, or assisted them with scheduling an office visit. Additional responsibilities included, but not limited to: diagnostic test results via email and phone, prescription refills, medication and diagnostic pre-certifications, scheduling, completing medical forms and various office duties as required. Highlights of Contributions: * Acted as an extension of the health care team to meet the patient's needs. * Received & processed telephone calls from patients requiring medical advice or general information. * Assessed the patient's problem utilizing established protocols while interacting with the physician and/or additional healthcare resources. Made appropriate recommendations to include advice, appointments per protocol, or direction from physician. * Documented calls received, in the patients chart. * Performed follow-up call to ensure adequate medical service was provided and received. * Acted as an extension of the health care team to meet the patient's needs. * Assisted patients in an empathetic, efficient manner to determine best course of action to resolve the presenting issue. * Met regional standards set by the physicians and office management to achieve optimal patient satisfaction such as phone and email access. Was receptive to constructive feedback by supervisors and/or patients to better improve service. * Contributed to the development of protocols, procedures, patient education, & training * Demonstrated the ability to make quick decisions, based on sound base of critical thinking, skills, knowledge and guidelines. * Interacted and communicated effectively with a variety of levels of staff to provide and improve customer service to patients and their families. * Other related duties performed: scheduled office and diagnostic appointments; reviewed prescription refill requests; communicated laboratory and pathology results via email and voice messages; obtained and completed pre-authorizations for medications and diagnostic tests; completed medical forms (i.e. patient, state, insurance, etc.) and directed patient care and teaching. GI (Endoscopy) Nurse: Assessed, planned, implemented, supervised and evaluated direct and indirect nursing care for patients in the endoscopy setting. Established a patent IV prior to the procedure and phlebotomy as needed. Assisted the physicians with administering conscious sedation during endoscopy procedures. Highlights of Contributions: Maintained a comprehensive multidisciplinary approach to patient care, working closely with the entire GI surgery team. Assisted the physician performing the procedure with manipulation of the colon, removal of any polyps and tissue biopsies; retrieved and submitted all specimens to the laboratory to determine the pathology. Assisted with care of the specialized equipment in the endoscopy suite, including equipment management and cleaning. Followed-up with telephone communication after the endoscopy procedure; notified the physician of any adverse effects and document accordingly. Home Healthcare Nurse May 1990 to July 2000 Company Name － City , State Performed a comprehensive range of clinical functions in the home setting within the community. Assessed patients' developmental stages and conditions, administered medications, maintained patient charts/care plans and responded to medical emergencies. Coordinated all aspects of the patient's home care, interacting with other disciplines and agencies, as needed, while providing professional care to the patient as indicated by agency policies, State and Federal laws and regulations. Performed the initial admission visit to the patient in the home to determine the patient's eligibility for home care services and develop the plan of care to be followed. Completed all paperwork necessary for agency policies and federal/state laws. Follow-up visits in the home per patient need and insurance approval. Highlights of Contributions: Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills. Flexible and cooperative in fulfilling the role obligation which in Self-directed with the ability to work independently with little supervision while utilizing excellent nursing skills. Nursing Education Bachelor of Arts : NURSING Gannon University － City , State , US Lambda Sigma Society, GPA: 3.85, NxStage/US Renal Care: Home Dialysis education & training, BCLS, CPR, Trauma Certification Professional Affiliations SGNA Accomplishments Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care and support and to facilitate a friendly and caring environment Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills Excelled in early nursing career as RN/nurse team leader in Home Health Care (2/1992 to 5/2000) and hospital staff nurse on Med-Surg/Neuro Floor (5/1990 to 2/1992), with commendations for quality of total patient care from community/teaching hospital employers. Elected for nurse of the year in 1992 Known as a loyal team player with an unwavering commitment to providing quality care and preventive medicine advocacy. Available for full-time employment, preferably day shift Skills Healthcare, Training, Access, Customer Service, Laboratory, Liaison, Office Management, Patent Education, Phlebotomy, Scheduling, Teaching, Telephone, Voice, Self-directed, Cpr, Administrative Tasks, Arrangements, Cardiovascular, Employee Records, Environmental Health, Ergonomics, Industrial Hygiene, Industrial Safety, Office Supplies, Sop, Sops, Testing, Community Relations, Documentation, Forging, Maintenance, Oasis, Quality Assurance, Quality Control, Rn, Rn License, Rn/, Team Player, Wound Care, Cpr Certification, Cpr Certified, Dialysis, Registered Nurse | HEALTHCARE |
822 | ENGINEERING ASSISTANT Summary Product and Process engineer with more than three years of experience with leading projects on new product development, new model assembly launch,
quality and Toyota production systems. Extensive understanding on process engineering and design and development of automotive systems. Skills C, R, Catia, AutoCAD, ANSYS, Microsoft office, Product Project Management, GD&T, Minitab, Kanban, Kaizen, FMEA. development. Toyota production systems, APQP, PPAP, 8D, 5 why, KPI's, Reliability SAE Standards, Vehicle ergonomics, DVP&R, QCC, CNC engineering. Programming Experience 07/2017 to 08/2017 Engineering Assistant Company Name － City , State Developed Delphi's SPQVC (Safety, People, Quality, Volume & Cost) metrics to cut assembly issues by 10%. Developed APQP, cost estimations and integrated new fuel injectors models in the remanufacturing process line. Performed PFMEA, root cause analysis and lead cross functional teams to resolve quality downtime issues. Sustained and monitored lean manufacturing (5S, workplace safety, Kaizen, Single piece flow) and drove continuous improvement. 06/2013 to 06/2016 Engineer Company Name － City , State Designed, developed, tested and introduced new product in the manufacturing line. Developed control plans and schedules to support prototype development, pre production and zero defect production parts launc h. Studied market forecast, conducted benchmarking and manufacturing cost analysis for new product introduction. Lead APQP, DVP&R and PPAP development and conducted DFMEA for new product development. Scheduled and coordinated phases of project (cost, tooling, equipment,) to develop 'World class model line manufacturing' imp lementing (TPS). Successfully launched new product assembly project worth $100 million adhering to Toyota standards. Performed design reviews, documented BOM and created assembly process documentations. Reduced manufacturing costs by 30% by improving SQD (Safety, Quality & Delivery) KPI's metrics. Performed and ensured quality and reliability of processes and developed validation recovery plans. Spearheaded cost estimations and closure of non-conformance reports using quality tools (Pareto charts, Fishbone analysis, 8D, 5Why, FMEA). Developed actions for IPQPR's (In process quality problem reports), SQPR's (Supplier quality problem reports) to present to Japanese quality teams. Prepared product and process engineering change requests (ECR's) documentations, cost reduction proposals and presented to management. Developed manufacturing process layout, control plans, work instructions and PFMEA. Major Projects. University of Michigan Dearborn Product Development - Designed a manually operated juicer using CATIA V5, prototyped the part using additive manufacturing (3D Printing), used benchmarking, customer surveys, DFMEA and brainstorming methodologies to build its business portfolio using lean canvas. Occupant package design - Assessing driver requirements like seat track length, head clearance, entrance height, steering wheel height and diameter, accelerator heal point and other important driver's requirement to design a new compact sedan with the help of Anthropometric data and SAEJ1100v005, SAEJ1516v002, SAEJ1517v002 and benchmarking analysis. Vehicle package analysis and evaluation of cargo compartment - Analyzed vehicle attribute requirements like cost, quality, operation and packaging of cargo compartment by benchmarking three entry level sedans and evaluating the results using ANOVA for customer feedback reliability. Analysis of driver door interior trim panel using Quality function deployment (QFD) - Evaluated HMI logical layout and packaging of systems in interior trim panel by benchmarking compact sedans, interviewed customers for user experience, used QFD to take suggestions to find area of improvements. Exterior and mechanical package analysis - Developed interface diagram and interface matrix to represent various functions between components. Studied vehicle anatomy by decomposing the vehicle into systems, sub-systems, and components. Vehicle body side aperture spot welding - Conducted detailed analysis of spot welding of BIW, determined robot base and end effector motion and the factors for complete station design using 4M. Gearbox FMEA - Conducted detailed study on potential failure causes in 6X4 truck gearbox casing failure in fracture using DFMEA and PFMEA. Implemented DFA and DFM to derive optimal design for ease of assembly and disassembly of gearbox casing. Design for assembly - Proposed assembly line for plant with 138 stations for volume requirement of 240k vehicles, analyzed the JPH, throughput, bottleneck, labor hours, number of shifts and operators, length of station and line speed. Six Sigma - Implemented lean six sigma concepts to improve the efficiency of base coat usage at body paint shop by DMAIC methodology. Education and Training 04/2018 Master of Science : Manufacturing Systems Engineering University of Michigan Dearborn － City , State Manufacturing Systems Engineering 06/2013 Bachelor of Engineering : Mechanical Engineering Visvesvaraya Technological University Mechanical Engineering Skills anatomy, AutoCAD, benchmarking, CATIA, CNC, cost analysis, ergonomics, lean manufacturing, manufacturing process, Minitab, packaging, process engineering, Product Development, surveys, validation, welding | ENGINEERING |
823 | DIGITAL CONTENT EDITOR Summary I
am a devoted writer and editor inspired to tell stories. With solid experience
in print and digital magazine, corporate communications and project
management, I have traversed the fields of journalism to help me grow as
storyteller, communicator and leader. Combining these skills with my life
experiences, I strive to give people a voice. This goal became clearer to me
after working for international magazine the last three years. Experience Digital Content Editor 01/2017 to Current Company Name City , State I manage the Toastmaster magazine's online edition since overseeing the launch of the web-based version in October 2016. I generate supplemental and interactive content through photos, videos and links. Drive readership to the online magazine (Increased web traffic 94% since launch of online edition). Collaborate with Marketing to promote content through social media channels. Assign articles/manage freelancer writers. Write features, Q&As and member profiles. Edit and proof both print and online articles and internal company documents. Curate extra content from member submissions for print and online. Track progress through Google Analytics to ensure SEO is effective. Collaborate with IT department on future release improvements. Proofreader/Editorial Coordinator 12/2014 to 01/2017 Company Name City , State I coordinated the production schedule of the magazine for the first two years of my employment before being promoted. Managed incoming content and submissions from members. Wrote feature articles, Q&As and member profiles. Proofed, fact checked and edited stories. Managed a team of freelance writers and freelance editors. Coordinated payment of authors. Scheduled and led department meetings. Managed the company's internal editorial review process. Created digital magazine content for the digital app. Answered magazine-related questions from members around the world. Event Manager/Freelance Journalist 06/2014 to 12/2015 Company Name City , State As Event Manager, I assisted the Director of Sales
with the facilities' events as well the marketing and communications, which I
continued remotely as a freelance journalist. Completed website updates through Wordpress Designed monthly ads for the local chamber
newsletter Wrote a monthly blog for the website Produced information packet for clients Handled marketing campaign for the annual bridal
show Designed, wrote copy and sent email campaigns
through PerfectWeddingGuide.com Planned, marketed and attended monthly open
houses for prospective sales Communications Specialist 07/2012 to 01/2014 Company Name City , State Wrote and edited national press releases, designed flyers and brochures. Designed and created content for sponsorship materials with professional sports teams. Managed internal employee communications through the company newsletter that I started. Promoted to project manager to track progress of projects. Handled day-to-day communications inquiries. Filtered all incoming marketing requests from employees. Created materials and content for the HR department and other internal committees. Distributed internal and external company emails through Outlook and ExactTarget. Planned and successfully executed the company meetings, picnic, holiday party, incentive trips, national sales meetings and more Communication Assistant 07/2010 to 07/2012 Company Name City , State Writer and photographer, working on both internal and external publications; two print and one digital. The audience reached from employees to other cooperatives and businesses locally and nationwide. Wrote hard news, feature, breaking news, press releases, covering special events and two to three-part series on industry topics. I also represented the company by traveling all over southern Indiana to its 18 member cooperatives. NewspaperReporter 06/2009 to 08/2009 Company Name City , State Selected by the Hoosier State Press Association in 2009 for the Eugene S. Pulliam award Placed with The Shelbyville News where I worked for 10 weeks as a feature writer, photographer, copy editor and news reporter Acquired over 40 published clips Education and Training Bachelor of Arts : Journalism 12/2009 INDIANA UNIVERSITY City , State Activities and Honors First Place, Award of Excellence for Best Feature Story (National Rural Electric Cooperative Association (NRECA) Spotlight on Excellence), 2012
First Place, Online/Electronic Newsletter (Cooperative Communications Association (CCA) Communications Contest), 2012
Second Place, Award of Merit for Best External Newspaper/Magazine (National Rural Electric Cooperative Association (NRECA) Spotlight on Excellence), 2012
Eugene S. Pulliam Internship Award (Hoosier State Press Association (HSPA), 2009 Additional Skills AP Style, Sitecore web management, Google Analytics, MOZ Pro, social media sites such as Facebook, Twitter, LinkedIn, YouTube and Instagram, Skype for Business | DIGITAL-MEDIA |
824 | MAIN CHEF Professional Summary Lead emergency department training officer at NMH in Chicago Core Qualifications Professional Summary - Food service professional with 6 plus years of restaurant experience adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Highly proactive customer service specialist. Driven, dedicated, and hardworking individual offering focused leadership and operational knowledge. Service-orientated Inventory control and record keeping Dynamic, Friendly restaurant host Natural leader Food service background Strong work ethic Passion for customer satisfaction Conflict resolution techniques Experience Main Chef Company Name － City , State Responsible for the well being and security of the client, staff, site, and/or property. Led and directed team members on effective methods, operations and procedures.Maintained a safe working and guest environment to reduce the risk of injury andaccidents. Carefully trained and supervised staff.Promoted high levels of excellent customer service daily. Insured accurate reports were produced and standards always met.Promoted positivity and professionalism daily. Organized special events in the restaurant, including receptions, promotions andcorporate luncheons. Clearly and promptly communicated pertinent information to staff, such as largereservations or last minute menu changes. Interacted positively with customers while promoting restaurant facilities andservices. Correctly calculated inventory and ordered appropriate supplies.Carefully trained new employees and supervised staff in back of house and dinningarea. Recognized and formally acknowledged outstanding staff performance to boostcompany morale and productivity. Actively participated in ongoing customer service programs to build sales andrapport in the community. Promoted a positive atmosphere and went above and beyond to guarantee eachcustomer received exceptional food and service. Led and directed team members on effective methods, operations and procedures. Maintained a safe working and guest environment to reduce the risk of injury andaccidents. Quickly identified problem situations and skillfully resolved incidents. Assistant General Manager Company Name － City , State Ensures high customer service is kept steady and promotes a positive environment for employee as well as customer. Responsible for the daily outcome for the restaurant. Ensures goals are met at a timely and respectable manner. Ensures proper documentation of daily activities as well as miscellaneous expenses are properly handled. Responsible for the interview and hiring processes for the company. Promotes a "can do" attitude in all employees and drives them for successes. Follows proper protocol to maintain a safe and orderly working environment. Provides a helpful learning environment for potential promotion. Main prep, Cook Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning,cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards.Instructed new staff in proper food preparation, food storage, use of kitchenequipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training,recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and servicelevels. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals andkitchen sanitation. Inspected kitchens to observe food preparation quality and service, food appearanceand cleanliness of production and service areas. Properly labeled and stored all raw food ingredients including produce, meat, fish,poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator,freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning anew task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans,recipes, portions, temperature control procedures and facility policies.Practiced safe food handling procedures at all times. Education Associate of Applied Science EMT/Paramedic
Malcolm X College - Chicago, IL
EMT/Paramedic
Paramedic and Emergency Responder coursework, Hands-on coursework in Disaster and Emergency Management, EMT-I Certificate class series, Coursework in Human Anatomy and Physiology Skills Conflict resolution, cost control, excellent customer service,customer service specialist, documentation,Inventory control, leadership, team leader, safety. Fast learner, goal driven, MicroSoft office proficient | CHEF |
825 | TABLE GAMES DEALER Summary Throughout the years, I've been trained to give only the best service and customer care. It is not only about doing the job right, but to make sure the customer is satisfied with their experience. I've progressed from a cashier, to a waitress, to my most recent employment as a blackjack dealer, giving me a total of three years experience in customer care. However, My skills are not limited to this description, so I'm sure I'll be the perfect fit for any position available. Highlights Typing speed of 98 WPM, PowerPoint, Word, Access, Excel, Photoshop; Trained to deal: Blackjack, UltimateTexas Hold'em and Three Card Poker. Customer service experience and course training. Cash handling Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Math and language skills Delivers exceptional customer service Engaging personality Excellent multi-tasker Experience Table Games Dealer November 2012 to June 2014 Company Name － City , State Educated customers on game rules and mathematical probabilities of various wagers. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Took and paid bets and retrieved cards. Inspected cards and equipment to be used in games to verify proper functioning. Processed customer transactions involving cash, and casino chips. Calculated change for currency, chips, vouchers and checks. Provided excellent customer service for up to (6) players at the same time, including their guests. Server/Hostess/Cashier April 2010 to May 2011 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Facilitated prompt and accurate seating and service of all guests. Managed closing duties, including restocking items and reconciliation of the cash drawer. Consistently adhered to quality expectations and standards. Skillfully anticipated and addressed guests' service needs. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Correctly calculated charges, issued bills and collected payments. Continually kept carpets and floor clear of debris. Regularly cleaned host stand and buffet area. Maintained a professional tone of voice and words at all times, including during peak rush hours. Actively complied with all health department regulations and rectified issues immediately. Operated and maintained cleaning equipment and tools, including the dishwasher, and hand/table wash stations. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Stocked and maintained silverware, linen and condiments. Provided high quality service. Server/Waiter February 2009 to January 2010 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner.. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Prepared the buffet and salad bar for dinner service. Continually kept carpets and floor clear of debris. Maintained a professional tone of voice and words at all times, including during peak rush hours. Facilitated prompt and accurate seating and service of all guests. Regularly cleaned host stand and buffet area. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Stocked and maintained silverware, linen and condiments. Education High School Diploma : August 2012 Arkansas City High School － City , State GPA: Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Presidential Scholarship January 2012 Awarded Presidential Scholarship to Cowley County Community College for academic excellence. Presidential Academic Achievement Award, all four years. (2009-2012) Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Awarded Presidential Scholarship to Cowley County Community College (Jan 2012) for academic excellence. 3.927 GPA Coursework in Spanish (3 years), Calculus, and Chemistry. Member of Debate and Forensics Club (2 years) Some Associates : Psychology Cowley County Community College － City , State 3.75 GPA Coursework in Ethics, Computer Applications, Statistics, Psychology and Developmental Psychology Skills Typing speed of 98 WPM, Word, Photoshop, Excel, Access, PowerPoint, Multi-tasking and organizational training Completed course training in customer service and confrontation at First Council Casino Hotel | CHEF |
826 | ENGINEERING MANAGER Summary Versatile bilingual Electronics and Instrumentation
Engineer with multi industry experience of + 9 years demonstrated ability to lead
an engineering team, and handle multiple projects from conceptualization through fabrication with high accuracy and in a timely manner. Highlights Fluent in Spanish Strong decision maker Work well under pressure Initiative to work independently EIT License in process Autocad and SAP user Python and Labview training ASME and OSHA training Experience 05/2014 to 07/2016 Engineering Manager Company Name － City , State Lead and assigned the activities of the product engineering multidisciplinary team consisting in 5 people, during the EPC project of gas treatment plant Cardon IV and other projects. Reviewed third party design drawings and MTOs. Tracked all material to be sent to Venezuela for Cardon IV. Served as Project Manager during proposal and beginning of fabrication of skid mounted pressure vessels for Parnaiba Brazil Supported other departments with estimation of materials for proposals and creation/codification of a material database in SAP. Reviewed, and approved P&IDs, Isometrics, fabrication drawings and other engineering documents to be used by in-house manufacturing shop. Technical support for the manufacturing shop. Implemented department procedures and forms. Evaluated performance of supervisees at the end of year and keep track of vacations/sick days. 03/2012 to 05/2014 Instrumentation Engineer Company Name － City , State Served as Project Engineer in the proposal and fabrication of pressure vessels being outsourced and the skid mounted in-house delivered on time and within the budget. Selected adequate instruments and junction boxes for skid mounted pressure vessel during several projects according to P&ID, datasheets and area clasification Used AUTOCAD to modify P&ID and to create one-line connection diagrams for junction boxes. Developed datasheet formats for instruments. 05/2010 to 03/2012 Electrical Engineer/Sustaining Engineer Company Name － City , State Oversaw the internal and outsourced manufacturing of new line of sensors used in pipeline inspection tools(ID Discrimination/Deformation Module and Magnetic Flux Leakage). Provided assembly training and procedures.Continuously evaluated the quality of the sensors and reduction of the assembly time. Designed PCB using Altium Designer for a Testing fixture for ID discrimination/deformation sensors Designed and characterized a power supply for an INS module:including selection of components, prototype, schematics PCB, final test and documentation. Performed root cause failure and troubleshooting of sensors. Improved the reliability of Magnetic Flux leakage sensors by modifying PCBs using Altium designer 01/2007 to 05/2010 Electronics Designer Engineer /Manufacturing Engineer Company Name － City , State Designed the PCBs of two mosquito control box and a solar powered electronic pesticide. Collaborated with software engineers to specify the product , estimated material, build a prototype , testing and release it to production. Troubleshoot and repaired PCB manufacturing in-house Prepared fabrication documentation for manufacturing (BOMs Schematics, procedures assembly operational and testing ). Served as Project Engineer in proposals for new project (analyzed system requirements, capacity, cost, and customer needs to determine feasibility of project) Modify PCB schematics and layouts using Cadence and Altium Designer to reduce cost of components or to add new modules/functions. Designed PCBs Testing Fixtures using AutoCAD 12/2005 to 01/2007 Project Engineer /Electrical Design Engineer Company Name － City , State Specified Component, validated product and released fabrication documents as BOM, drawings and technical specification of the Motor and Motor control of the washer machine. Generated a series of tests (DOEs) based in analysis of the variables that could affect the performance of the washer machine and its FMEA, validating the results of the test by proving statistics and visual analysis of thetests Ensured product complied with UL and ROHs Converted a wrinkle releaser to ROHs by analysis BOMs and selecting components appropriated. 01/2004 to 12/2005 Professor Assistant and Labview programmer Company Name － City , State Provided training of Labview to Engineering Students. Developed of projects of remote control of testing instruments (Oscilloscope, Signal generator, power supply, multi-meter) using LabView, acquisition cards from Nationals Instruments used by students to take real measurement while doing homework. Education 2005 Master of Science : Electronics Engineering Instituto Tecnológico de Monterrey campus Monterrey (ITESM) － City , State , México 2003 Bachelor of Science : Electronics Engineering in Instrumentation and Control Instituto Tecnologico de Chihuahua － City , State , Mexico Skills Great organizational skills. Self-motivated , work well under minimum supervision.Lifelong learner | ENGINEERING |
827 | LICENSE CONTRACTOR Summary Detail-oriented specializing in Residential and Commercial construction with sales and professional development experience with more than 30 years of expertise in all facets of the construction industry. Verifiable track record for successful completion of multi-million dollar projects that consist of high rises located in the Las Vegas and Chicago downtown areas through coordinating trades, developing partnerships, and building positive rapport with architects, engineers, local officials, vendors and clients while maintaining costs. Well verse in contract negotiation , project budget , impending designs issues, document preparation, building code regulations, material procurement, and site management through certification of occupancy . Areas of Expertise Include: *leadership & Team Building * Quality Control Management *Permits & Building Codes * Workplace Safety & Compliance *Construction Planning & Scheduling *Organization & Time Management *Critical Path Project management * Vendor & Materials Management *Budget Analysis * Estimating Job Cost Highlights Knowledge of and experience working with Paint Experience with various hand and power tools and heavy equipment Skid steer Loader, Meg-roller and forklift Experience working on high-rises, deep tunnel, bridges, roofs, porches(concrete/wood) Drywall, trim work, windows, cabinets, hardwood floors, ceramic, vinyl, acoustical ceilings, train-tracks, houses, foundations, docks, water-mains, sidewalk, plumbing, HVAC, electrical Software MS Office Proficient Concrete estimation Superb management skills Project budgeting Cost control Experience License Contractor January 2011 to February 2016 Company Name － City , State Led the planning, budgeting and direction of all construction projects. Managed projects such as painters, carpenters, labors, electricians, plumbers, and HVAC installers Responsible for runoff and ordering of materials Managed time and payroll for 20 plus employees Analyze and interpret blueprints for projects to insure quality of work. Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittals and samples among the general contractor's consultants. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Managed a team of 20 onsite general contractors for over 5 years. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Reviewed and investigated Proposed Change Order Requests (PCOR). Stayed consistent with project schedules and plans for all FFE installations. Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Foreman January 2008 to January 2011 Company Name － City , State Interface with various contractors, owners and regulatory advocates to determine appropriate project handling. Managed 25 plus employees. Experience in understanding internal business strategies to develop working knowledge of industry practices. Analyze and interpret new M&P related to all guidelines inquires. Led and managed resolution of all issues during project construction and commissioning phases. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues. Properly maintained all onsite equipment and vehicles. Foreman January 2004 to January 2008 Company Name － City , State Work with surveyors and engineers for site layout Placed orders for projects and maintain stock levels Managed 35 plus employees Prepare and maintain reports regarding day to day operations Ability to build strong working relationship both internally and external. Assisted the project manager with bidding new jobs and projects Managed a team of 35 on-site general contractors . Assigned projects and tasks to employees based on their competencies and specialties. Accurately provided status information on project progress to the project management. Carpenter Foreman January 1987 to January 2004 Company Name － City , State Work with surveyors Managed Safety environment Blueprint reading Maintain stock level Effectively managed a diverse crew of 35 with time and payroll Education Engineer Chicago State University － City , State , USA High School Diploma Leesville H.S. － City , State Skills 30 years in construction industry Fast learner Committed team player strong in consistently meeting and exceeding business and performance goals Ability to work independently OSHA certified | CONSTRUCTION |
828 | RN/RN TEAM LEAD Executive Profile I am a self-motivated and patient focused nurse executive with a strong history of progressive leadership. I have worked in health care for the past 12 years and in nursing for the past 9. I have been honored to quickly and progressively build upon my experiences to assume key leadership positions. These opportunities have allowed me to lead the charge on increased facility efficiency and cost savings, while ensuring stellar quality programming with a focus on infection control, risk management, and quality improvement. Under my direction, organizational improvements in those areas have flourished while experiencing record surgical volume and implementation of new and innovative procedures. Change under pressure has been staple in my professional life, and an aspect that has quickly molded me in to a quick-witted yet careful professional; always putting the patient first, but never losing sight of strategic goals to ensure organizational success. Skill Highlights Core Accomplishments CEO Service Award, 2009 Spree Award Winner, 2011 Member of Sigma Theta Tau International - Nursing Honor Society Professional Experience RN/RN Team Lead September 2010 to Current Company Name － City , State * Providing nursing leadership and ASC operations guidance to 7 facilities nation-wide including staffing metric and OR efficiency, accreditation preparation, state regulation compliance, infection control, risk management, patient safety, peer review, life safety, governing body and medical quality assurance reporting, quality assurance and performance improvement studies and benchmarking * Successfully lead initial DOH licensure for ASCs in 3 states in a tight time frame; this equated to a total of 5 successful DOH/Pharmacy surveys and 1 successful AAAHC reaccreditation for 4 separate facilities in 70 days - all deficiency free * Development of internal enterprise reporting system for remote auditing of Director of Nursing compliance to State and accreditation requirements * Successful development and implementation of an enterprise quality improvement and assessment calendar for nursing leadership at all enterprise sites; also adopted for other departments * Headlined improvements to the Risk Management and Quality Assurance programs to include streamlined enterprise wide reporting and streamlined QI/QA, life safety, and compliance infrastructure * Improved patient outcome reporting within the organization by developing a Risk Management communication process that greatly improved capture by integrating Clinic and Patient Services reporting, not previously captured in the organization * Lead the organization in successful initial and re-accreditation for AAAHC in all four sites; now pursuing preparation for 3 new facilities * Development and management of policies and procedures of all nursing and ASC processes * Development of improved staffing metrics for nursing and ASC staff to ensure optimized efficiency while ensuring staff retention * Development of additional Nursing and ASC leadership positions to create a progressive leadership ladder to accommodate enterprise growth * Facilitation of enterprise studies, benchmarking, and process improvement * Presenter on a national level at AORN, Becker's, and WASCA, on infection control, quality improvement/quality assessments, and patient satisfaction, and successful spine surgery integration in an ASC * Key member of enterprise expansion team * Member of the enterprise team for improvement, integration, and training of the EMR system * Facilitator for Formulary, and Medical Device and Instrumentation Committees * Facilitator for organization of MQAC and GB meetings at an enterprise level * Developed and facilitated a review committee for new and innovative procedures to ensure patient safety and efficient integration of new procedures and devices * Facilitated changes to the patient selection screening process to safely accommodate increased surgical and patient acuity * Management of a 2 OR ASC that saw a 50% increase in volume under my lead * Directed all nursing, surgical tech, and medical assistant staff while developing successful partnerships with Anesthesia, Surgeon, Clinic, and all other ancillary staff to ensure optimized efficiency and patient safety * Developed thorough knowledge and implementation of State regulation and reporting * Development of a functional patient safety plan and committee with a focus on infection control * Lead the team through two successful State DOH surveys * Lead numerous process and quality improvement initiatives including improved staffing metrics, patient safety protocol, staff development and education, and revised processes for MRSA surveillance * Managed all QI/QA, Risk Management, patient safety, lifesafety, infection control, and all other surgical needs necessary to maintain AAAHC and DOH compliance to ensure optimum patient outcomes * Under my lead the PA ASC became the most efficient facility in the organization (out of four facilities), with the highest revenue per case and lowest overhead cost while maintaining stellar patient satisfaction scores; nursing consistently reporting 98% or better in patient satisfaction * Staff RN in all areas of the ASC including preop, pacu, and the OR with float to diagnostics as needed * Team lead responsibilities included staff scheduling and assistance in QA/QI and patient safety initiatives * Pharmacy and radiation safety officer duties * Filled in as DON when Director was off-site * Preceptor for new nursing staff * EMR super user CVICU RN w/Med-Surg ICU Float August 2006 to December 2008 Company Name － City , State * High acuity step down unit with 1:2 nurse to patient ratio * Post-surgical transplant patients directly from PACU * Post-surgical cancer reconstruction patients directly from PACU * MI, post-cath, chest pain, arrhythmia management, AAA repair, GI bleed, and stroke * Medication drips for blood pressure titration, insulin drips, heparin, angina, alcohol/drug withdrawal * Respiratory distress patients up to ventilation, acute pneumonia, COPD * Lumbar drains, fresh neuro-surgery, fresh GI surgery * Code team participation * Central line use and care * Arterial line, CVP, ICP monitoring and line care * Cardiovascular intensive care interventions * Ventilation and trach care * Treatment for acute MI * Post-surgical cardiovascular care including bypass, cath, and other intensive cardiac care patients * Conscious sedation, insulin, blood pressure, and various other medication drips Aquatic & Fitness Director March 2003 to August 2004 Company Name － City , State Managed and facilitated over 38 fitness and aquatic programs and 28 direct reports * Assisted in the development of a proposal for medically-based wellness that aided in a partnership with a local hospital, funding a 1.8 million dollar expansion * Head swim coach for the Rapids Swim Team * First Aid/CPR & Lifeguard Instructor Exercise Physiologist August 2002 to March 2003 Company Name － City , State * Developed, implemented and progressed cardiac rehab exercise programs and care * Assisted in cardiac rehabilitation education * Developed and implemented a personal training program * Assisted in corporate wellness programming and health fairs Education Master of Science : Nursing/Master of Business Administration University of Phoenix Academic Achievement Master of Science in Nursing/Master of Business Administration- Healthcare University of Phoenix Bachelor of Science : Nursing Valparaiso University Bachelor of Science in Nursing Valparaiso University Bachelor of Science : Exercise Science Ball State University Bachelor of Science in Exercise Science Ball State University Certifications/Awards/Memberships ▪ RN licenses in AZ, PA, FL, MO ▪ Licensed Healthcare Risk Manager ▪ BLS/ACLS ▪ CEO Service Award, 2009 Certifications Licensed Healthcare Risk Manager RN CPR BLS ACLS Affiliations of the enterprise team for improvement, integration, and training of the EMR system Skills Asc, Qa, Emr, Pharmacy, Infection Control, Metrics, Risk Management, Satisfaction, Staffing, Trading, Training, Auditing, Instrumentation, Integration, Integrator, Medical Device, Operations, Process Improvement, Quality Assurance, Rn, Icu, Critical Care, Icp, Titration, Radiation Safety, Rn/, Scheduling, Team Lead, Cpr, Instructor, Million, Increase, Medical Assistant, Cardiac, Cardiovascular, Model-view-presenter, Mvp, Healthcare, Acls, Award | FITNESS |
829 | TEACHER Professional Summary Savvy teacher with superb Problem Solving, SEO, Analytics and Microsoft Office skills. Reliable, organized and personable. Core Qualifications Microsoft Office Advanced Problem Solving Client-focused Innovative Customer service-oriented 58 WPM typing speed Results-oriented Seo Analytics Quick learner Computer proficient File/records maintenance Team-player Accurate and detailed Experience Teacher 12/2014 to Current Company Name City , State Applied the positive reinforcement method to redirect negative behaviors. Conducted small group and individual classroom activities based on differentiated learning needs. Wrote daily and weekly lesson plans. Supported students in developing strategies for individual needs and classroom group dynamics. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Assisted four to six students per station during small group learning periods Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Paraprofessional 01/2014 to 12/2014 Company Name City , State Helped prepare daily lesson plans for activities and lessons Applied the positive reinforcement method to redirect negative behaviors Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support Assisted four to six students per station during small group learning periods Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Substitute Teacher 09/2013 to 01/2014 Company Name City , State Supported students in developing strategies for individual needs and classroom group dynamics. Physically and verbally interacted with students throughout the day to keep them engaged. Encouraged students to be understanding of and helpful to others. Communicated effectively with educators from various grade levels. Customer Solution Specialist 07/2012 to 06/2014 Company Name City , State Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Marked clearance products with updated price tags. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process, cash, check and credit card transactions. Helped customers select products that best fit their personal needs. Teacher 05/2013 to 08/2013 Company Name City , State Applied the postitive reinforcement method to redirect negative behaviors. Conducted small grooup and individual classroom activities based on differeniated learning needs. Wrote daily and weekly lesson plans. Supported students in developing strategies for individual needs and classroom group dynamics. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Server 07/2011 to 07/2012 Company Name City , State Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken dishes, and removed emply bottles and trash. Sales Representative 05/2008 to 08/2011 Company Name City , State Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Marked clearance products with updated price tags. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process, cash, check and credit card transactions. Helped customers select products that best fit their personal needs. Sales Representative 05/2011 to 07/2011 Company Name City , State Answered customers' questions and addressed problems and complaints in person and via phone. Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Marked clearance products with updated price tags. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process, cash, check and credit card transactions. Helped customers select products that best fit their personal needs. LIBRARIAN ASSOCIATE 09/2010 to 05/2011 Company Name City , State Maintained an inventory of contents for the rare books and archives collections. Reshevled books to maintain a neat and tidy reading area. Monittored the lending or reserved course materials. Troubleshooted technical problems with library computers and other technology. Answered patrons' questions at the circulation desk. Enforced circulation policies and procedures. Maintained complete and accurate records of all library transactions. Barista 07/2007 to 08/2007 Company Name City , State Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted diners with seating as needed. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Education Bachelor of Arts : History & Social Studies Education May 2012 Longwood University City , State , United States History & Social Studies Secondary Education Minor in Anthropology Virginia and Florida Professional Teaching License Skills organizational skills problem-solving customer service people person active listener | TEACHER |
830 | 25LIVE FUNCTIONAL ADMINISTRATOR/SUPERVISOR OF I.T. HELP DESK Professional Summary Experienced R25/ 25Live Administrator committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Skills Excellent communication skills System upgrades Excellent problem-solving abilities Microsoft MSCA/MCSE Certified Excellent problem-solving abilities Excellent diagnostic skills Enterprise technologies Work History 25Live Functional Administrator/Supervisor of I.T. Help Desk , 10/2007
to Current Company Name – City ,
State Communicate with
and identify the needs of Resource 25 usage for staff members within
the University. Set boundaries for Web
Viewers and Users. Respond to space
requests. As the
University's appointed Resource 25
Administrator, all information
on Resource 25 must be kept current by deleting
space/creating new space . Run
weekly reports giving key information as to the events occurring on campus and the Sports Complex. E-mail to members of the events Committee. Take leadership role
at the Events meeting
which precedes the events meeting. Run weekly reports on Sports
Complex activities
and e-mail to Village of Lisle. Develop, review and implement policies and procedures for the Resource 25 space
reservation process. Other
Functions: Keep
current and communicate with IT on the need for Resource 25 upgrades and research and identify the need for
efficiencies such as the Resource 25 and
PeopleSoft interface. Train authorized Benedictine staff members
to use Resource 25 at the User level. Maintain/update Resource
25 web site. Assist areas within
the Office
of
Operations during summer/vacation period. Handle/answer inbound requests from customers. Answer phones professionally. Answer Service
Desk requests and tickets in a timely manner.
Use questioning and listening skills that support effective telephone
communication. Support and provide superior service to customers via various
communication media. Resolve customer support related issues and provide
customer with proper resolution, via troubleshooting techniques. Deliver prompt
and accurate assistance, with the highest levels of quality service and
professionalism. Research required
information using available resources.
Transfer requests with
specific/complex inquiries to appropriate department or person. Use an effective approach to handle special telephone tasks like call
transfers, taking messages, call backs, holds, interruptions, and unintentional
disconnects. Recognize, document and alert the supervisor of trends in the
customer requests. Suggest process improvements for the department. Retain and
execute proficient knowledge of daily processes and procedures. Assist with CSR
training. Assist fellow CSRs with challenging situations. Mentor CSRs. Act as
go-to point person for the department. Act as a Team Lead in the absence of the
Service Desk Team Lead on an as needed basis. Perform CSR responsibilities based on Benedictine University's mission,
vision, direction and business objectives. Reinforce company and department
policies, processes, and procedures. Assist with special projects and other
duties as assigned. Ability to work successfully as part of a team. Supervisor Public Safety/ Digital Media Tech , 09/2003
to 06/2006 Company Name – City ,
State Make frequent patrols, by foot and vehicle, of designated campus areas to watch for unusual or suspicious activities and hazardous situations. Report situations to dispatcher and/or supervisor.Respond to a variety of situations and incidents; including, but not limited to: burglaries, thefts, assaults, sexual assaults, robberies, accidents, medical emergencies, fire alarms, etc. Take positive action on complaints/calls for assistance received from faculty, staff, students, visitors and others.Detain offenders taken into custody until Chicago Police Department is on scene. Notify Chicago Police on all incidents viewed on public or private property in the area surrounding campus. May be required to testify in court.Respond to a variety of complaints/calls received from residents who live in the immediate campus area.Control access to unauthorized areas. Question suspicious persons as to their purpose for being in a specific location.Screen outsiders or visitors to campus and campus buildings. Check, lock and open University buildings and classrooms for regular classes as well as room rentals in the academic buildings. Check office areas for suspicious activities. Open offices, upon request by occupant, and secure offices when found open and unattended.Write incident reports when action is taken by a Public Safety Officer. Notify Chicago Police on all major incidents/crimes. Oversees the use of various media equipment, including video, film, photographic and
audio equipment. May oversee or operate highly technical or complex equipment, such
as multi-media and computer projection equipment. May assist in training, scheduling, and distributing work of other staff, members, students,
casuals and temporary workers. Provides information and advice to a diverse University public on technically complex
matters. Responds skillfully to a high volume of customer questions and complaints. May consult with clients in the planning of media production projects or events, and in
developing budgets. May be responsible for quality control aspects of media production. May coordinate equipment installation, maintenance and repair needs. May troubleshoot and perform minor maintenance on equipment and systems. May make recommendations for equipment purchases, system design, and facility
utilization. Performs related job duties as required.
Typical Requirements
Education: High school graduate or equivalent plus technical school (or equivalent), w Legislative Aide , 02/1999
to 08/2003 Company Name – City ,
State Assisted City of Chicago Alderman in successfully fulfilling their public obligations by providing support services in the areas of administration, communication, research and public relations. Prepared bills, memos, circulars and other official documents as and when required Wrote press releases and speeches on behalf of the Alderman Managed press conferences and other meetings Maintained digital records of the legislation and filed theoriginal documents for future Planned Alderman's schedule and organized the necessary meetings according to priority Coordinated with other employees and departments Made transport arrangements for official tours Education Bachelor of Arts : Social Science ,
2015 Benedictine University - City ,
State Top 15 % of class Emphasis in [Name of Emphasis] Emphasis in Social Science Top [Number] % of class Certifications Microsoft Certified Professional (MCP) | DIGITAL-MEDIA |
831 | ENGINEERING TECHNICIAN/ FIELD SERVICE Professional Summary Results-driven and focused Engineering Technician who prioritizes safety, cost-effective solutions and exceeding customer expectations. With my background in both Field Service and as an Engineering Technician. I was able to effectively reduce test and production time through gaining a true understanding for the process without sacrificing quality. Long term goals , become an intuitive I/E Technician in the pulp and paper industry, teach others with the potential to take on a leadership role within my first 5 years Skills Operational analysis Exceptional time management Geometric dimensioning Strong leader Manufacturing process controls Detail-oriented Analog and digital circuitry Detail drawings Comfortable working at heights and odd locations Technical plan execution aptitude Detail-oriented understanding that any downtime must be minimized if not avoidable Understand overtime and on-call basis may be required Rigging Soldering, Drilling- Tapping Measurement and layout Test and measurement equipment Equipment calibration Tenacity , willingness to go to whatever length it takes to solve a problem or improve a process Work History Engineering Technician/ Field Service May 1994 - May 2000 Company Name City , State Developed and built, complex RF systems for broadcasters worldwide. Tested at the component level and built the systems Worked closely with the staff engineers and engineering department as well as customers to be certain the end users needs were met. I was also responsible for equipment maintenance and calibrations being kept up to date. I was also responsible for the low voltage control wiring for protection circuitry and system operations both as components and at a system level. Field service engineering, install and provide proof of performance to the end user and transmitter manufacturer, Some of my field work was on an emergent basis due to equipment failure or improper operation. Sales to the broadcaster. Also provided feedback to our engineering department for proper record keeping. Limited machine shop work in model making for R&D projects. Interfaced with other suppliers and the respective engineering departments to ensure proper operation. Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers Collaborated with engineers at the new product introduction phase to develop and verify design changes. Initiated contact with vendors and built solid working relationships with them. Followed up on manufacturing and field reports and resolved outstanding problems. Compiled, processed and analyzed test data and results to improve product quality. Engineering technician Jun 1988 - Jun 1994 Company Name City , State Research and Development of components for the broadcasters, Developed new product line for MCI. Field service engineering, Wiring of microprocessor controlled RF systems and system assembly and tests, modeling and design of some components working with the engineers and drafting department. Responsible for installation and proof of performance test, as well as repair of products at the customer's site. Feed back provided to the engineering departments well as training for the end user, Made sure the manuals were up to date and accurate, some sales of new products and often times working with the engineers within other companies to resolve engineering issues as they arose in the field. Responsible for maintaining the calibration of test equipment. Major accomplishments Improved product quality by customizing tools and eliminating variability. Followed up on manufacturing and field reports and resolved outstanding problems. Conducted engineering and detailed experimental tests to collect design data and assist in research work. Technician Jun 1985 - May 1988 Company Name City , State Production test of Antenna for the FM broadcasters as well as pattern test. SPS 49 Radar component test, to including pattern test of the reflector and waveguide components. Accomplishments Reduced test time and increased production of the SPS-49 reflector from 2 days to less than one without sacrificing quality. Interfaced with the Ratheon Representative to demonstrate test results as well as test methodology. Skills used a thorough understanding of RF Propagation and cause and effect of structures on radiation patterns. Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Collaborated with engineers at the new product introduction phase to develop and verify design changes. Improved product quality by customizing tools and eliminating variability. Operations Specialist Jun 1980 - Mar 1982 Company Name State USS Belknap CG-26 Air Intercept Control, Anti submarine warfare operator. Skills Used. preventive maintenance, operate radar and communications equipment, Naval Tactical Data Systems operator. Education Associate of Applied Science : Current Central Maine Community College Continuing coursework in Math, History and finishing the ELT program. Member of National Vocational Technical Honor Society Phi-Theta-Kappa Certifications State of Maine Electricians Helpers license #HPE20038535 Skills assembly, broadcast, calibration, concept, drafting, engineer, Radar, modeling, Naval, Network, Oscilloscopes, quality, record keeping, Research, sales, FM, SPS, Test Equipment, UHF, Wiring Additional Information Additional Information Skilled at electronics and repair, also skilled at working with customers, I am a very people oriented person. I try to be certain the customer's needs are met to the highest standards. Professional attitude and open mind to learning new concepts and ideas as well as new products. Control wiring and protection circuitry, Customer service skills. Served as an interface between engineering and production departments. Other basic skills: wiring, drilling and tapping, soldering, layout and installation of new equipment, wiring of motor controls. I am able to think on my feet, under pressure and deadlines, while keeping multiple projects going. The ability to follow thru and work under pressure has given me the ability to meet emergent needs. Handling critical situations has always been my specialty. The ability to learn and absorb new information has been continually proven through past work experience and current education. Proven leader. Keeping up with current standards and methods thru on going school and keeping up with industry thru current publications. Just finished Geometry and Trigonometry as well as collage English. I am currently enrolled and nearly finished with Process measurement, Industrial controls along with Industrial robotics and Electronic devices (amplifier circuitry). I am willing to relocate as needed. The Veteran's Administration is backing both my education and return to the workforce. I can and will be a great asset to any company you may place me with. Long term goals, teach and manage others and to find my place within industry. | ENGINEERING |
832 | DISTRICT MANAGER Summary I am seeking a setting in which I can expand on and use my sales and management experience. I have a outstanding track record of exceptional customer service, pro-active business strategies and award winning sales. My passion is leading teams to success through employee engagement. I look forward to using my marketing and sales skills to work with and grow with your team. Highlights I have trained in and used ABA. Trained yearly in Autism Spectrum disorder. Trained and experienced in the use of Basic Language and Learning Skills (ABLLS). I am flexible and able to adapt and achieve my goals in various settings as I have done in home, school and community. I am experienced in methods of data collection including trials that are used to record the progress of the child. Direct and plan curriculum for camp programs and special activity days in a creative manner. Work with children, families and staff. Communication skills include speech, written reports and graphs showing achieved objectives. I have an enormous amount of patience which I have found to be very useful in working with any population of children, especially those children diagnosed with Autism. I have hold district and regional awards for effective management of labour, revenue and over all productivity. I have computer knowledge and skills that I use every day to record and track expenses, labour and all aspects of the business. I enjoy a challenge and often set goals for my self and staff above that of the company. Staff development & team engagement Effective management of P & L for multi sites & portfolios Skilled in SWOT analysis Effective computer Strategic planning and skilTeam building [Report type] reports expert Multi-site operations Multi-unit operations management Staff retention Relationship building Quantifiable revenue increases ls for every day use to track and record labor expenses, profits and all aspects of the business Strategic planning and problem resolution Outstanding customer service Hiring, coaching and developing high performing teams Accomplishments I am seeking a setting in which I can expand on and use my sales and management experience. I have a track record of exceptional customer service, pro-active business strategies and award winning sales. My passion is leading teams to success through employee engagement. I look forward to using my marketing and sales skills to work with and grow with your team Spearheaded an employee engagement program, resulting in employee and costumer retention.Boosted customer satisfaction ratings by 10% in under 9 months. Grew revenue by 20% over previous year in my first year by spearheading development of high quality service delivery, employee engagement & building brand awareness in the market. Took three under performing stores from negative EBITA to positive EBITA performance in under 12 months. Experience District Manager Mar 2012 to Current Company Name － City , State My responsibilities as a district manager for Knowledge universe included overseeing 6 early child education centers located in Long Island New York. During my two years with Knowledge Universe I focused my district around improving financial results, elevating program quality & brand recognition and building team engagement. accomplishments while at Knowledge universe include moving two negative ebita centers to positive ebita in a 12 month period, opening a new center in fall of 2014 & five centers pursue NAEYC accreditation. Director Aug 2007 to Oct 2012 Company Name － City , State NY My duties as director of the Tutor Time center includes, caring for the health, welfare, diet, and nurture of the children while they are in the center; curriculum and program development; recruiting, training, and supervising staff; to plan, coordinate and lead the activities and learning of the Child Care Center, and maintaining records. I also hold and maintain the NYS child care license. In the three years as director I have increased revenue and enrollment at the school. I reduced the cost of labor and expenses by effectively managing the center. Area Manager Oct 2012 to Mar 2013 Company Name － City , State My duties as area manager of The Learning Experience include overseeing nine franchise owned schools. I am responsible for collecting monthly financial reports as well as conducting audits of child care manager, bank deposits, and employee & student files. Working with the franchise owners I set financial budgets & enrollment goals for each of my nine schools. I evaluate the centers to ensure the TLE brand is represented and maintained to company standards. I review the monthly director report & approve school newsletters. I support the school in licensing compliance. I address parent complaints & concerns. I set marketing goals and provide support in touring & enrollment. Director Jan 2006 to Aug 2007 Company Name － City , State My duties as director of the Good Shepherd Child Care center includes, caring for the health, welfare, diet, and nurture of the children while they are in the center; curriculum and program development; recruiting, training, and supervising staff; to plan, coordinate and lead the activities and learning of the Child Care Center, and maintaining records as required by the department of Public Welfare. I also write grants and organized fundraisers and trainings Teacher Jan 2005 to Jan 2006 Company Name － City , State My duties at West Houston Charter School include teaching science, math computers and art to sixth seventh and eighth graders. I have written lesson plans, planned creative projects and monitored students behavior. I was required to communicate frequently with parents and members of staff. I have worked closely with the special education department to meet the needs of my students that need modified academic and behavior plans. Assistant Director Jan 2004 to Jan 2005 Company Name － City , State As the assistant director of a private pre-school I had many duties. I opened and closed the school. I monitored the school to make sure we were in compliance with state child care and health laws. I trained and monitored staff on a daily basis. Writing curriculum for academic programs for ages two through six that built reading and writing skills was primarily done by myself. I lead staff meetings, planned special events, communicated with parents, and gave tours to promote and sell spots at the school. Youth Advocate Programs Jan 2000 to Jan 2004 Company Name － City , State I was responsible for implementing the treatment plan for children with various disabilities including autism. I spent four years working one on one with an autistic child. I have worked on behavior modification, attending skills and overall social skills. I have collaborated with a team of individuals in developing the best approach to implementing the treatment plan. While employed by Youth Advocate Programs I received yearly training on Autism Spectrum Disorder as well as training in CPR and CPI. I was also trained in behavior modification. I performed my work duties in many different settings including community, school and the home. SUBSTITUTE TEACHER Jan 1999 to Jan 1999 Company Name － City , State Implemented and the work plan of the absent teacher. Oversaw activities of students and maintained a safe learning atmosphere. ASSITANT STORE MANGER Jan 1992 to Jan 1996 Company Name － City , State I supported the manager in the duties of the kiosk. Displayed and sold merchandise to customer. Helped achieve stores sales goals. Education Bachelor's , social work 1995 State University of Stony Brook － City , State , US Bachelor's of social work 1993-1995 State University of Stony Brook Stony Brook, NY Member, Gold Key Honor Society. Served a two year internship that involved working with children of various ages in a homeless shelter and group homes. Served as director of a summer camp program for homeless children. Created the plan for the summer program and supervised staff. Associate's 1993 Suffolk County Community College － City , State , US Associates degree 1991-1993 Suffolk County Community College Brentwood, NY Certifications CPR CPI ABA Professional Affiliations Gold Key Honor Society. Served a two year internship that involved working with children of various ages in a homeless shelter and group homes. Served as director of a summer camp program for homeless children. Created the plan for the summer program and supervised staff Fundraising for Twirling & Dance association and other local West Islip school organizations. Help organize and promote fundraising efforts of non profit groups. Skills Training, Recruiting, Sales, Sales Goals, Cpr, Therapeutic, Teaching, And Sell, Assistant Director, Basis, Writing Skills, Audits, Budgets, Financial Reports, Marketing, Tle, And Sales, Award, Collection, Customer Service, Data Collection, Employee Engagement, My Sales, Patience, Progress, Receptionist, Retail Sales, Sales And | ADVOCATE |
833 | MARKETING AND PUBLIC RELATIONS MANAGER Summary Enthusiastic and creative Visual Designer with exceptional flexibility and resourcefulness.outstanding time management and prioritization skills in completing time-critical projects.Adept at managing heavy workloads while focusing on designing creative, visually-appealing graphics. Excellent communication, interpersonal and client management skills to produce outstanding visual products.Thrives in a highly collaborative, fast-paced environment. Highlights Graphic design Creative direction Art direction Budgeting Vendor / subcontractor relations Brand strategy Industry standard software: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Flash, Acrobat), Quark Xpress, Microsoft office (Word, Excel, PowerPoint) Wordpress, Blackbaud NetCommunity, Constant Contact Experience Company Name Design, layout, and production of collateral such as, brochures, sell sheets, advertisements and trade show booth graphics. Flash Web Demos and Web Banners: Design, layout and development of online applications such as Interactive Demos and micro sites for the Home Appliance and Wireless division. Developed narration / scripts, Flash programming. Designed "Rice Cooker" point roll banner campaign. Product Packaging: Design and layout of retail packaging for a variety of Sanyo products such as Hello Kitty Toaster, Coffee Maker, and Waffle Maker; Eneloop rechargeable batteries for breast cancer awareness. Blister retail packaging design for Eneloop Wii RemoteTM Charging System to be sold at Costco. Packaging design, layout and production for Air WasherTM - air purification system to be sold at Bed, Bath & Beyond. Developed product identity and sales brochure for Air WasherTM brand. Highmark Funds Print Collateral: Design, layout and production of marketing collateral such as brochures and investment kits for their individual investment products. Designed direct mail campaigns for their Asset Allocations Funds. Developed marketing / sales materials for brokers to use such as product line brochures, monthly and quarterly fact sheets, and posters. Countrywide Print Collateral: Design, layout and production of marketing collateral such as brochures, investment kits, fact sheets, posters and direct mail campaigns for Countywide Home Loans, Countrywide Capital Markets, Countrywide Security Corporation, Countrywide Asset Management Corporation. Developed and designed branding guidelines for Full Spectrum Lending (a member of the Countrywide family.) Oversaw strategic development of consumer as well as B2B collateral Western Bagel Baking Corporation Print Collateral: Design and Layout of magazine advertisements. Coordinated and supervised photography for their entire product line. Web Design: Designed and supervised the rebranding and development of the new website for WesternBagel.com Product Packaging: Design and layout of retail packaging for their new and existing product line. Marketing and Public Relations Manager January 2011 to Current Company Name This position lies within the Advancement Department and is responsible for art direction, design of all print and digital publications and materials that support the admissions department, alumni relations, volunteer relations, summer programs, and fundraising efforts. Design and supervise production of school magazine, three issues per year; admissions materials; brochures; annual report; invitations; programs; merchandise; street banners; other projects as assigned; and event photography Implemented and maintain a social media presence on Facebook and Twitter. Created a maintain a news site in wordpress. Manage outside vendors for printing, photography and writing. Manage budget and calendar. Partner/ Creative Director January 1995 to January 2011 Company Name － City Responsible for Designed and printed online interactive sales and marketing collateral.creative / art direction of client collateral. Managed office budget, client budget and supervised a team of eight desment of advertising and marketing campaigns. Coordinated and supervised multi-disciplinary team - designers, programmers, copywriters, photographers, illustrators - to ensure strategic and creative development, and integrated consistency for client's brands. Project management, client interface, internal budgeting. Print management, including, pre-press, and press checks Los Angeles County Sheriff's Department Print Advertisements and Marketing Collateral: Design and layout of print advertisements for newspapers and magazines. Design, layout and production of recruiting materials including brochures, one-sheets, folders. Implemented a marketing campaign targeting women ages 21-35. Media Buys: Responsible for the creation of marketing and advertising campaigns for outdoor (billboard) media, radio and television. Directed photo shoot for Deputy portraits and managed schedules and managed contracted budget. Education BA : Graphic Design , 1 1995 California State University － City Graphic Design Languages Bilingual (Spanish) Skills Adobe, Acrobat, photo, Photoshop, Advertisements, advertising, Art direction, Asset Management, B2B, Banners, Brand strategy, branding, brochures, brochure, Budgeting, budget, Capital Markets, com, Creative direction, client, creative development, direct mail, Flash, fundraising, Funds, Graphic design, graphics, Illustrator, InDesign, Layout, marketing, Marketing Collateral, materials, Excel, Microsoft office, office, PowerPoint, Word, newspapers, Packaging design, Packaging, photography, posters, pre-press, press, programming, Project management, publications, Quark Xpress, radio, recruiting, retail, sales, scripts, Spanish, strategic, strategic development, television, website, Web Design | PUBLIC-RELATIONS |
834 | AVIATION PARTS SALESMAN Career Focus Earned a Private Pilot's License in August 2008, with a total time of 95 hours. Familiar with airspace and pattern work, as well as interacting with ATC.
Hobbies include R/C aircraft, gaming, and Windows computers. Experience working with Microsoft Word, PowerPoint, and Excel.
Enrolled in the Air Force's ROTC program from September 2009 to January 2011. Learned valuable leadership skills, as well as participated in the community with volunteer events such as the DisAbility Sports Festival at the CSUSB campus in San Bernardino, CA. Core Qualifications Education and Training Bachelor's Degree : Professional Aeronautics Management and Aviation Safety 4 2014 Embry Riddle Aeronautical University GPA: GPA: 3.8 GPA: 4.00 GPA: 3.8 GPA: 4.00 Professional Aeronautics Management and Aviation Safety 2009 Silver Valley High School , City , State , United States GPA: GPA: 3.50 GPA: 4.00 Associate's Degree : Professional Aeronautics Management, Safety, Aeronautical Science, and Information Systems 10 2012 Embry Riddle Aeronautical University GPA: GPA: 3.8 GPA: 4.00 GPA: 3.8 GPA: 4.00 Professional Aeronautics Management, Safety, Aeronautical Science, and Information Systems Human Factors Security Aviation Safety Occupational Safety and Health Air Traffic Control Aircraft Maintenance Aeronautical Science Work Experience Company Name City , State Aviation Parts Salesman 05/2013 to 01/2014 Salary: 14.00 USD Per Hour Hours per week: 40 Supervisor: Ray Ferreira (405 409 1635) Okay to contact this Supervisor: Yes Responsible for sales and customer service, providing information on pricing, availability, condition, trace, and other information to customers by phone and email through the use of Quantum and AMICS inventory software. Logged and retrieved price information and customer and vendor quotations. Assessed inventory physically with most purchase orders and most requests for information on parts. Relayed information related to missing parts not in proper locations to material management or inventory specialists. Strengthened shipping department operations by weighing parts and packages, affixing labels, packaging and wrapping parts, and assisting with quality control paperwork when required. Inspected parts for customers with regards to data plates and actual part conditions and included paperwork. Pictures and additional information were provided on customer request to assure complete approval, as well as homogeneity with information already existing in company databases. Introduced to the standard operation process of the warehouse. Aided in placing repair orders or return orders to their respective locations. Fulfilled customer requests regarding condition and trace documents for drop shipments. Instructed about hazardous materials such as Skydrol as well as procedures to protect against them with PPE. Properly lifted and moved heavy parts such as actuators and hydraulic pumps to and from the shipping bay for processing, weighing, and packaging when requested. Accumulated driving experience during hour long commutes to and from work, and traveled that distance twice a day during employment. Company Name City , State Package/Front Counter Attendant 10/2012 to 05/2013 Salary: 7.75 USD Per Hour Hours per week: 25 Supervisor: Susan ((405) 273-9125) Okay to contact this Supervisor: Yes Performed standing, walking, bending, stooping, pulling, and lifting movements during restocking of milk crates and roller carts over an extended amount of time in harsh conditions, such as in walk-in freezers. Emptied and moved heavy trash cans as well as regularly cleaned under tables. Moved and lifted ice cream squares during front counter restocking periods. Performed customer service, cash handling, food preparation, cleaning, and other general upkeep responsibilities. Company Name City , State Lead Autonomous Ground Vehicle Installer 08/2011 to 12/2011 Salary: 21.00 USD Per Hour Hours per week: 40 Supervisor: Jim Kennedy ((931) 303-1748) Okay to contact this Supervisor: Yes Lifted and moved heavy boxes containing Pronto 4 autonomous vehicle kits into 50 brand-new Chevy Colorado vehicles for the U.S. Navy's MLT (Mobile Land Target) Program. Frequently operated underneath and inside vehicles at awkward angles to drill holes, lift out seats, remove airbags, and other tasks. Utilized various PPE (glasses, gloves, steel toe boots, etc) around the vehicles during shifts. Interpreted OEM instructions on installation and made on-the-fly changes to brake clamp installations as per request due to offsite testing. Inspected each package and inventoried each part kit and signed off on installations to verify they were complete before moving on to the next vehicle. Supervised our team and acted as a liaison for the Navy representative overseeing the operation. Responsible for scheduling travel and hotel accommodations and payroll hours for the team. Skills cash handling, customer service, databases, driving, email, inventory, materials, Navy, next, packaging, payroll, pricing, quality control, Safety, sales, scheduling, shipping, Supervisor, tables, phone | AVIATION |
835 | TECHNICAL IT HEALTHCARE CONSULTANT Professional Summary Experience Technical Consultant building enterprise-class IT systems for a range of industries such as: financial businesses, health-care industry, telecommunication, distribution, manufacturing, transportation and pharmaceutical. Skills Project Management Data Center Migration System Intergration Cloud Computing Services Application Integration & Support Account Management Work History Technical IT Healthcare Consultant Company Name - City , State 04/2014 - Current Design,Build, Test, and Deploy base upon technical requirements of vendor. System installations and maintenance (Window 8 Professional server, desktop, network). Implementation of Medisoft V20 Healthcare Application for Clinical Healthcare Facility. Provided Data conversion from existing system to Medisoft V20. performance tuning and troubleshooting of server, network, desktop. Automation of Backup/Restore. Participate in on-call rotation 24x7. Linux System Administrator Company Name - City , State 10/2012 - 01/2014 Linux Red Hat - configuration, installations, administration, and monitoring twenty IBM Blades with fault tolerant, snapshot, LVM, and selinux. Manage and troubleshoot Linux servers, network, and application issues (Apache, Oracle, Java) System Administration, bash scripting, security, satellite patching, auditing, Unix automation Managing and Administrating automation process utilizing Puppet Automation Tool to implement applications, packages, and upgrades on window and linux environment. TCP/IP networking and troubleshooting and maintain Level 2 and 3 support (24x7). UNIX/LINUX System Administrator Company Name - City , State 04/2010 - 08/2012 Managed, administered, and provided remote troubleshooting and analysis for server/client configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies for over 500 servers running Red Hat version 5.6 and Solaris 9.0 Veritas Cluster Server - maintenance on are group applications in the VCS environment Apache, Tomcat, Web Logic - primary support of all applications using Apache and web logic VMware - Administrator primary support of all applications running VM Oracle Middleware/Database - system administrative support Data Center Migration and Consolidation onto Cloud platform and enables. Open System Technology diverted from IBM mainframe Tools - NetScout, Bib Brother, NGROSS, etc. LVM - crated file systems to match the specifications for UNIX servers System administration, scripting, security, patching, auditing, Unix automation PCI Compliance Patching - primary support of all system and application patching for UNIX, Linus, Windows, Solaris System monitoring and alerting tools; Maintain Level 2 and 3 support (24x7) DNS, NIS, NFS, Good Documentation skills Entry level experience with Puppet Automation Tool Jumpstart, kickstart , Manage a highly distributed global network of server. HP-System Administrator Company Name - City , State 02/2007 - 03/2010 This position requires the maintenance and support of over 900 servers running HP-UX 9, 10, 11i, and linux servers. MC/Service Guard - configuration and maintenance on the exiting service guard clusters for the Oracle databases Ignite-UX - configuration, install and support for DR and build HP-UX Linux Red Hat - configuration and installations of Red Hat version 5.3 on IBM Blades, HP Blades and Dell Blades Superdome - created new Vpar partitions and maintenance on the existing Scripting - write shell scripts to perform monitoring and daily maintenance of the applications and operating systems Disaster Recovery - planning, implementing and documenting LVM - manage physical disks, luns, file systems and volume groups Analyze technical and business requirements/Engineering design and layout Application maintenance and support for Highly Critical Application. HP-UX System Administrator Company Name - City , State 01/1995 - 02/2007 This position required the maintenance and support of over 1000 HP-UX servers running HP-UX versions 10.20 and 11.X. Performed all system administration functions on the HP-UX server for the crisis management team Superdome - SM, maintenance, patches and upgrades HP_UX System Performance - provided technical solutions to customers and high level support organizations within Hewlett Packard to increase system performance Veritas Clustering - primary support and implemented VCS Clustering Disaster Recovery - perform, document and maintain DR procedure and guideline for Off-site DR drills KVM -created file systems to match the specifications for UNIX servers Korn Shell scripting, security, auditing, UNIX Automation PCI Compliance Patching - primary support of all systems. Education Bachelor of Science : Accounting and Computer Science Georgia State University - City , State 1987 Hewlett Packard Corporation HP-Unix Training and Support
IBM Corporation Disaster Recover Certification : Recipient of Mathematic Scholarship to Texas Southern University Technical Certification in IT Technology - Sponsor by Ford Motor Aerospace and Technology Division : Programming and Computer Science Georgia Tech Institute - City , State 1990 Technical IT Certification : Programming and Technology Georgia Tech Institute - City , State 1992 Certifications Deploy Hadoop Cluster . Configuration and Performance Tuning Load Data and Run Application . Monitoring and Troubleshooting Provide Technical Assistance in Administration and Automation Hardware: IBM Blade Technology, HP Blade, Cisco UCS Blade Technology, Dell Technology, HP Servers, Skills administrative support, Apache, auditing, Automation, Backup, bash, Cisco, Clustering, Hardware, Consultant, crisis management, client, Data conversion, databases, Database, Dell, DHCP, Disaster Recovery, Disaster Recovery - planning, DNS, Documentation, FTP, Hewlett Packard, HP, HP-UX, HP-UX 9, UX, HP Servers, IBM, IBM mainframe, Java, Korn Shell, LAN, layout, Linux, Logic, Managing, Medisoft, mail, Windows, window, Window 8, Middleware, Migration, network, NFS, NIS, operating systems, Oracle, PCI, protocols, Red Hat, servers, scripting, shell scripts, SNMP, Solaris 9.0, Solaris, System Administration, TCP/IP networking, Technical Assistance, Tomcat, troubleshoot, Troubleshooting, HP-Unix, UNIX, UNIX servers, upgrades, Veritas Cluster Server, Veritas Clustering, VM, WAN | HEALTHCARE |
836 | DISABILITY ADVOCATE Professional Summary Dedicated Public Health Administrator, adept at public and community relations, staff development
and project management. Seeking an opportunity to merge managerial experience with the public health field, resulting in improved patient care and increased company rate of investment return. Education and Training East Stroudsburg University 2016 Bachelor of Science : Public Health Health Services Administration Public Health, Health Studies department City , State , United States GPA: Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 more GPA: 3.72 Public Health Health Services Administration Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 more GPA: 3.72 Public Health, Health Studies department Community College of Philadelphia 2015 Associate of Science : Social/Behavioral Science Health Services City , State , United States GPA: International Honor Society. Four term recipient of Dean's List, Academic Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Social/Behavioral Science International Honor Society. Four term recipient of Dean's List, Academic Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Health Services Accomplishments 08/2006- Philadelphia and Surrounding Area Present) Representative of the Think First National Injury Prevention Program. Featured on Community College of Philadelphia's T.V. Program, "Tapestry of Life: Resilience and Health". Participant of many Magee Rehab. Hospital programs, including Spasticity Training for Health Professionals, Adam Taliaferro Benefit, Night of Champions, Wheel Chair Sports advisor, Physical Therapist Doctorate Program, a Peer Group mediator and Jerry Segal Charity Classic contributor. Walk it Out" national 24 hour step-a-thon to bring awareness to SCI. Research subject at Restorative Therapies Inc. for muscle atrophy reduction benefits. Health Professional Peer Mentor at Thomas Jefferson University. Partnered with Temple University's Center for Asian Health (CAH) on sodium reduction initiative. Featured in Philly.com article on nutrition in health of those living with a disability. Highlighted in Archives of Physical Medicine and Rehabilitation Official Journal in an article titled "Cycling with Functional Electrical Stimulation after Spinal Cord Injury: What's in it for Me?" Single father of 3 current college students (one senior studying nutrition/chemistry, one a junior Pharmacist, and a freshman pre-law student). Participant and speaker addressing concerns of health and nutrition at Magee Rehab's Outpatient Program. Professional Experience Company Name September 2005 Disability Advocate City , State Advises patients to community resources, make referrals and devises realistic treatment plans. Interviews clients individually and with family to determine what services best address their needs. Counsels and prepares residents in their transition back into the community. Encourages members to continue attending group fitness classes. Represents the company at industry meetings. Advocates and recommends to patients, care-providers and relatives about communicative strategies and devices. Cultivates positive relationships within the community through public relations campaigns. Conducts Community Health Needs Assessment (CHNA). Works with President and C.E.O offices as patient liaison and report concerns appropriately. Maintains hierarchy structure, ensuring that communication is properly filtered. Company Name June 1986 to May 2004 Supervisor, Lead Trainer, Human Resources Rep and Shift Controller City , State Coordinated department functions for staff of 200+ employees. Maintained detailed administrative and procedural processes; improving accuracy and efficiency. Facilitated meetings as liaison with other departments. Updated employee accounts and information on a daily basis. A key member of the global distribution operations team, which coordinated shipments globally. Entered data into DIAS to load and manipulate data for production reports. Served as mentor to junior team members. Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Manually created shipments, assigned carriers and dispatched shipments. Communicated crises, delays or carrier schedule changes to internal and external customers. Dispensed guidance, direction and authorization to carry out effective plans. Ensured work was accomplished safely with established operating procedures and practices. Skills administrative, C, Community Health, clients, direction, logistics, meetings, mentor, Works, Needs Assessment, processes, public relations, quantitative analysis, simulation, treatment plans | ADVOCATE |
837 | FLORAL DESIGNER Skills Billings, cash handling, cashier, creativity, Customer Service, Magic, pick, POS Experience Jan 2016 to Current Company Name － City , State Floral Designer Jan 2016 Company Name － City , State Designer Jan 2015 Company Name － City , State Any assigned errands/duties. Customer service. Design work. Event set up
Magic City Floral, Billings, MT, 2015. Customer Service Any miscellaneous or assigned duties. Floral Designer
*Delivery Driver Jan 2014 to Jan 2015 Company Name － City , State Any other assigned duties. Education and Training working towards Floral Design
Certificate Fall 2014 Front Range Community College Front Range Community College working towards Floral Design
Certificate Spring 2014 Associates , Horticulture Fall 2013 Front Range Community College Horticulture Spring 2011 Colorado State University High School Diploma Spring 2010 Fossil Ridge High School | DESIGNER |
838 | PUBLIC RELATIONS DIRECTOR Summary Talented PR professional with 11 years' expertise developing and executing all aspects of public outreach campaigns to increase media exposure and support strategic marketing initiatives. Proven creative talent with demonstrated strength in media production, messaging, communications and dissemination techniques and methods. Deep understanding of media relations; accomplished track record of securing live television and on-site press coverage. Highlights Publicity and communications Vendor and client relations Media relations Integrated campaigns Project oversight Advertising Writing and editing Strategic messaging Special event coordination Email marketing Crisis communication Journalistic interviews Experience Public Relations Director , 01/2016 to Current Company Name － City , State Assistant Director of Public Relations , 01/2010 to 01/2016 Company Name － City , State Directed the college's media relations activities, including
the production and dissemination of press releases, media advisories, and
public service announcements. Enhanced relationships with media to realize increased cooperation and better press coverage. Managed editorial content, design, and distribution of the college's official e-newsletters. Conducted media training for college spokesperson and other college personnel as needed. Leveraged technical resources to design and create
e-marketing campaign deliverables for the BRCC Foundation. Transformed internal and external communication by implementing e-marketing strategies. Wrote and edited articles, web content, advertising copy,
and publications for internal and external audiences. Proactively sought favorable press coverage opportunities. Developed and managed the Institutional Advancement budget up to $350,000 for 2 consecutive years. Spearheaded the college's commencement exercises for more than 5 years. Coordinated a variety of press conferences including articulation agreements, groundbreaking ceremonies, ribbon cuttings, and special announcements. Created 15 public relations campaigns annually garnering
approximately $250k in earned media. Researched, negotiated, implemented, and tracked advertising and public relations activities. Spearheaded and executed PR campaigns for campus events and activities, and greatly increased participation. Protected the BRCC branded image by effectively managing all internal and external communications materials; revised the outdated graphics standards manual, and directed staff on proper use. Media Specialist , 02/2006 to 01/2010 Company Name － City , State Developed
news releases, media kits and collateral material. Built effective relationships with the media, including writing press releases and making phone calls to generate publicity. Oversaw content production such as advertisements, social media, and online PR. Edited and distributed press releases and pitches to local and national media outlets securing positive coverage. Developed talking points for press conferences and other events. Created content for the college's annual report. Wrote articles for the web. Gathered, edited, and wrote articles for the college printed newspaper " Good News, and wrote web articles . Secured earned media placement in local publications such as The Advocate, The Business Report, and the Healthcare Journal. Worked in collaboration with ad agency to implement annual marketing campaigns. Coordinated campus-wide photo shoots. Served as photographer for all campus events. Assisted in preparing the departmental budget. Initiated bid process for projects, prepared requisitions, and ensured vendor payment. Coordinator for Institutional Advancement , 11/2004 to 02/2006 Company Name － City , State Worked as the coordinator for 3 individual departments: public relations, institutional advancement, and external resources. Created, distributed, and analyzed student media survey to determine best use of advertising expenditures. Assisted with arranging special events on campus. Conducted focus groups with students, faculty, and staff to access effectiveness of the public relations team. Coordinated Foundation board meetings (data compilation, agenda preparation, parking arrangements, invitations/catering, etc). Wrote and edited press releases and public service announcements to promote campus events. Served on various campus committees (annual fundraising event, commencement, student recognition, etc.). Wrote and edited stories for the Daily E-News, an electronic newsletter distributed to faculty and staff daily. Served as backup-photographer for various campus events. Marketing Analyst , 09/2003 to 11/2004 Company Name － City , State Developed and managed company's first formal employee communications system to distribute company news and critical information. Wrote newsletter marketing copy and presentation materials for special projects. Edited and distributed press releases and pitches to local and national media outlets. Created tracking system for marketing; analyzed collected information and delivered a monthly presentation regarding the results. Represented the company and at various community events. Designed all printed material (brochures, pamphlets, newsletters, etc.). Assisted with the design of the company website, logo, and tagline. Maintained and updated company's mailing list. Designed media surveys for internal and external audiences. Assisted with the coordination of all company functions and events (luncheons, seminars, annual fundraiser, etc.) Producer/Associate Producer , 10/2000 to 02/2004 Company Name － City , State Booked and scheduled hundreds of guests including legislatures, business and industry CEO's, non-profit organizations, etc. Managed a production staff of 6. Wrote and edited show content, approved all copy, and handled breaking news stories. Rapidly promoted from weekend associate producer to weekend producer. Determined newsworthy items and coverage. Assigned tasks to morning reporters. Education Master of Arts : Mass Communication , May 2003 Southern University － City , State Public Relations Bachelor of Arts : Mass Communication , December 2001 Southern University － City , State Broadcast Journalism Professional Affiliations Public Relations Society of America- 2009 to present Public Relations Association of Louisiana- 2009 to present National Council for Marketing and Public Relations - 2006 to present National Association of Black Journalists- 2014 to present Awards Outstanding Professional Staff Award, 2016 Outstanding Staff Achievement Award, 2013 Skills Microsoft Office Suite: Word, Excel, Publisher, PowerPoint Constant Contact: Email marketing tool OU Campus: Web content management Meltwater News: Media tracking and distribution TVEyes: Broadcast monitoring Community Service Capital Area ReEntry Coalition: Email Marketing, Press Releases, Media Relations, 2015 Media 101 Workshop for non-profits: Served as a panelist, April 2016 Community Grant Writing Workshop: Conducted media workshop, 2016 | PUBLIC-RELATIONS |
839 | BOOKSELLER Professional Profile Ever since I've been able to work I have, the day I turned 16 I got a job at Wal-Mart and I was with Wal-Mart for about a year and a half. My only reason for leaving my job at Wal-Mart was because I had to get a second job for my co-op class that I had in high school. I did work both jobs for a few months but I had to quit at Wal-Mart because they couldn't work with my other job schedule. While I was an associate at Wal-Mart I did work different departments such as apparel, jewelry, and I worked as a cashier. I currently work at a Childcare to help me pursue my future career in Speech and Language Pathology. I have experience in customer service, and talking to parents and children. I consider myself a very driven hard worker, if I am given a task I complete it to my best ability. Qualifications Customer service mindset Receive return merchandise Enthusiasm Professional appearance Restocking Cheerfulness Efficiency Experience Bookseller , 08/2016 to Current Company Name － City , State Cleaned and straightened work area. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Teacher/ Closer , 09/2014 to Current Company Name － City , State During my time at Southside Christian Childcare and Preschool I have learned many things. From simple things of how to properly sanitize a changing table to having to take care of a child after a bad accident. I have learned how to better communicate with others, and care for children properly. Some of my responsibilities as a teacher was to teach the children the things they should be learning according to the curriculum at that age range while also having fun. My responsibilities as a closer included making sure all rooms were clean and ready for the next day, make sure dishes are done, and most importantly all doors are locked and secure. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observe and evaluate children's performance, behavior, social development, and physical health. Read books to entire classes or to small groups. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Prepare materials and classrooms for class activities. Identify children showing signs of emotional, developmental, or health- related problems, and discuss them with supervisors, parents or guardians, and child development specialists. Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Apparel and Jewelry Associate and Cashier , 04/2013 to 01/2015 Company Name － City , State My responsibilities as a apparel associate at Wal-Mart included cleaning up apparel; folding clothes, watching over the fitting rooms, answering the telephone, putting out new merchandise, using handhelds to find out where products are, or if they are in stock. As a cashier at Wal-Mart my responsibilities included customer service, making sure my register was always clean and ready for my next customer. While I was in apparel I was also working the Jewelry Counter, my responsibilities included were making sure the cases were locked, making jewelry sales, learning how to put items on lay-a-way, and making sure the count on merchandise was correct. Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Prepare sales slips or sales contracts. Help customers try on or fit merchandise. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Education High School Diploma : Jun 2015 Oldham County High School － City , State , United States Skills Cash handling, Cashier, Cash registers, Communication Skills, Customer Service, Speak english and learning ASL, Inventory, Listening, MS Office, Teaching, Time Management | APPAREL |
840 | SENIOR ANALYST - BUSINESS INTELLIGENCE AND ANALYTICS - HEALTHCARE Summary My 9 years of experience working in Retail, Analytics, and Reporting have given me a strong understanding of both business objectives and technical capabilities. I have worked on Data Visualization, Data Analysis, Analytical Reporting, Retail Reporting, Retail Forecasting, Retail Inventory Management, and Retail Product Management, as well as capabilities consulting on broader initiatives. The knowledge I have developed through this work and my strengths in problem solving, critical thinking, and effective communication allow me to develop creative solutions to complicated problems and clearly communicate with both development teams and end users. Highlights Collaborative worker Creative problem solver Critical thinker Mentor and leader Requirements gathering User acceptance testing Experience Senior Analyst - Business Intelligence and Analytics - Healthcare 05/2013 to Current Company Name City , State Prioritize and scope a large portion (over 40%) of the new analytics requests coming through our team by engaging the clients on prioritization and keeping them updated through regular communications Led a cross functional team to review the repeatable reports being delivered to our clients resulting in a 22% reduction in the number of reports our team created on a regular basis Gathered business requirements and created use cases to support the building of a self-serve tool for our clients to access pharmacy sales data Work with clients to determine goals and requirements and help them understand what capabilities our team can provide Work with development teams to discuss goals and requirements of clients and determine a solution that will fit their needs Consult on various Healthcare initiatives (including loyalty programs, diabetic growth, and vaccination growth) to provide input on how our team can assist Mentor younger Analysts and Interns including writing and delivering performance reviews for interns Use SAS Enterprise Guide, SAS OLAP Cube Studio, SAS Information Map Studio, SAS Web Report Studio, Excel, SQL, and Tableau for data analysis, insight gathering, and report generation Analyst - Business Intelligence and Analytics - Strategic Pricing 02/2012 to 05/2013 Company Name City , State Consulted with our clients to clearly define metric calculations and aggregations that would provide the most consistent, clear view of what the online competitive landscape looks like for Target Managed communication and resources for the creation of a Strategic Pricing foundational data set in SAS using information from a third party provider Partnered with clients to develop various levels of reporting that would drive discussions with merchants and vendors on Target's current position in regards to online competitors Prioritized and scoped new analytics requests and delivered robust solutions to drive growth Merchandise Reporting Manager 05/2011 to 02/2012 Company Name City , State Worked with vendors and various areas of the company to determine where improvements could be made or efficiencies added to our current planning and reporting processes Partnered with vendors to develop software solutions that met our business needs Coordinated the testing of new planning and reporting software between various areas of the company prior to implementation to ensure it met our business needs Various tasks to assist with implementation of solutions including template creation, security setup, training, and user support Managed the Pricing and Promotions team - in charge of pricing and promotions for all ads and in store specials Oversaw Executive, Merchant, and Planning team reporting functions Merchandise Reporting Analyst 06/2009 to 05/2011 Company Name City , State Developed reports from MicroStrategy, both on the front end (GUI) and through the back end using SQL Utilized Access/SQL to query information from various databases (sales/inventory, item attribute, transactional, etc) both within Access and on the network servers Supported the Executive, Merchant, and Planning teams with reporting of key performance indicators on a weekly, monthly, quarterly, and yearly basis Developed and managed yearly planning templates utilizing macros and VBA to make the process more efficient Developed new reports/recaps for specific business needs as they arose from the Executive or Merchant teams Pulled ad hoc/special request reports for teams on information that they could not access Utilized Excel Macros and VBA to streamline current processes Recapped and analyzed performance of coupons and promotions for the Marketing team Analyzed store selling to determine proper orders to fill stock requests and meet sales demand Allocated orders to stores based on selling trends lowering inventory by 11% and keeping sales flat Worked with vendors to track orders and adjust when necessary reducing receipts by 6% Teamed up with stores to develop promotional purchases based on selling strengths of stores Efficiently managed inventory requests from stores ensuring key items were readily available for customers Merchandise Assistant 06/2008 to 05/2009 Company Name City , State Analyzed store selling to determine proper orders to fill stock requests and meet sales demand Allocated orders to stores based on selling trends lowering inventory by 11% and keeping sales flat Worked with vendors to track orders and adjust when necessary reducing receipts by 6% Teamed up with stores to develop promotional purchases based on selling strengths of stores Efficiently managed inventory requests from stores ensuring key items were readily available for customers Business Analyst/Assistant Buyer II 06/2006 to 05/2008 Company Name City , State Worked with Buyer to manage $14+ million per year business Developed plans/budgets for upcoming seasons Forecasted markdowns and receipts in season, managed markdowns and receipts to within +/- 1% Analyzed and recapped selling to determine future buys Worked with vendors to ensure product arrived on time and to negotiate terms/discounts Negotiated over $30,000 at cost in discounts for late product in 2007 fiscal year Education MBA : Strategic Management 2014 Carlson School of Management, University of Minnesota Bachelor of Science : Marketing and Advertising 2006 Carlson School of Management/School of Journalism and Mass Communication, University of Minnesota Skills Program knowledge | HEALTHCARE |
841 | DIGITAL PROJECT MANAGER Skills Strong quantitative and qualitative problem solving skills. Excellence in digital marketing including Facebook, Twitter, Google+, and LinkedIn. Experience 02/2017 to Current Digital Project Manager Company Name － City , State Responsible for managing digital projects and bringing teams together to make things happen. Leading, empowering, facilitating and communicating. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 05/2015 to 02/2017 Marketing Associate Company Name － City , State Develop comprehensive marketing strategy for 6 Salon based on corporate goals and objectives. Daily management of social media platforms, as well as real time analytics of performance goals. Perform primary research activities, and evaluate market opportunity based on secondary research. ACCOMPLISHMENTS. Developed and executed social media strategies, which has increased our online presence by 400%. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 05/2012 to Current Director Company Name － City , State Develop comprehensive marketing strategy for 6 Salon based on corporate goals and objectives. Daily management of social media platforms, as well as real time analytics of performance goals. Perform primary research activities, and evaluate market opportunity based on secondary research. ACCOMPLISHMENTS. Developed and executed social media strategies, which has increased our online presence by 400%. Used data from marketing analysis and reporting to drive sales and business development goals. Organize and oversee all promotional activities, including major events with operating budgets up to $20,000. Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics. Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer. 08/2004 to Current Stylist / Product Sales Company Name － City , State Create and maintain a loyal customer base. Use both creative styling techniques to expand the reputation and reach of 6 Salon. Drive new product sales to existing customers, while growing marketshare for 6
Salon. ACCOMPLISHMENTS. Ranked #1 out of 45 sales representatives for promotion and sales of high end hair products. Established a loyal customer base in a saturated marketplace, leading to client referrals, and increased marketshare. Created an efficient supply chain within 6 Salon to manage clients, existing inventory, and the procurement of new inventory. Recognized for having the highest client retention rate at 52%. 05/2011 to 09/2011 Lead Intern Company Name － City , State Marketing and Research
Responsibilities: Henkel is a $20 Billion USD corporation in the Aerospace, Automotive, Industrial, and Cosmetics markets. Their brands include: Dial Soap, Loctite, Purex, Schwarzkopf, and Got2B. Responsible for marketing and PR activities in the Cosmetics Division. ACCOMPLISHMENTS. Cross-functional team lead on an innovative new product launch. Utilized secondary research to gain insights regarding product performance needs. Managed design development of packaged products. Managed consumer events from planning to public relations. Worked on the design and production of sales collateral and marketing materials. Analysis of competitive and house brand marketing data focusing on the "Got To Be" Product line. Earned promotion to become head intern for the Vice President of Marketing. Education and Training 2014 Bachelor of Science : Marketing and Business Management Oakland University Marketing and Business Management Skills approach, Automotive, brand marketing, budgets, business development, competitive, client, clients, driving, functional, inventory, team lead, managing, marketing analysis, Marketing and Research, marketing strategy, marketing, market, marketing materials, PR, problem solving skills, procurement, promotion, public relations, real time, reporting, research, sales, Soap, social media platforms, supply chain | DIGITAL-MEDIA |
842 | REVENUE CYCLE ADVOCATE Summary Dedicated and focused Office Manager/Supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Energetic Revenue Cycle Advocate with 20+ years experience in high-level executive support roles. Organized and professional. Highlights Microsoft Office proficiency Excel spreadsheets Self-directed Results-oriented Meticulous attention to detail Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Strong interpersonal skills Medical terminology Meeting planning Report development Report writing Billing and coding Workers' compensation knowledge Claims appeal procedures Insurance eligibility verifications Accomplishments Coordinated all department functions for team of 10+ employees.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees. Planned and executed all aspects of a major office headquarter move.Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Revenue Cycle Advocate.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees. Experience 06/2011 to Current Revenue Cycle Advocate Company Name － City , State Planned travel arrangements for 2 executives and 10+ staff. Educate and train clinics and hospital departments on Epic, Signature, MS Word, Excel, Emdeon and Payment Manager system. Assist clinical staff and office staff their assigned Work Queue. Monitor trends on staff and provide training & updates to company data base systems. Assist with patient account merge on Duplicate Guarantor Acct, Provide assistance to patients such as Medicaid, Physician Reach Out & Financial Assistance. Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes and send Weekly Status reports to all clinical managers on trends, audits from the clinic WQ's errors from office staff and patient complaints Work Contested Work charges received from customer service. Collecting self pay payments from patients and post in the Epic System Set payment plans in Epic Financial Assistance using Search of America and On Point system. 09/2009 to 06/2011 Payment Reconciliation Rep Company Name － City , State Research unidentified payments on Epic System, Signature, Emdeon System Payment manager system, and commercial insurance websites. Created PDF files on Epic system Create naming conventions for electronic files in Epic Electronic payment postings on Epic System Wachovia Lock Box Denials and electronic lockbox receipts in Epic Resolve unidentified payments follow up with Independent Clinics and Insurance Companies for missing payment or unidentified electronic remits and paper remit. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Served as central point of contact for all outside vendors needing to gain access to the building.Maintained an up-to-Made copies, sent faxes and handled all incoming and outgoing correspondence. department organizational chart. 06/2007 to 09/2009 Patient Accounts Rep III Company Name － City , State Insurance follow up for Denied Claims and Self Pay after Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Managed daily office operations and maintenance of equipment.Isurance Balances Work ATB report for insurance follow-up Work Dun level report for Guarantor/patient follow-up Work Bill-hold Report for Guarantor follow-up Appeals for Medical Necessity to insurance companies. 10/2002 to 06/2007 Medical Insurance Specialist III Company Name － City , State Insurance follow-up, customer service, served as central point of contact for all outside vendors needing to gain access to the building.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents. 01/2000 to 06/2002 Medical Billing /Recovery Specialist Company Name － City , State Billing and collections Insurance follow up for Denied Claims and Self Pay after Insurance Balances Credit balances - Refunds Verify demographic information Verification List from SSI for Billing Errors Set budget plans Answer in/out bound calls Use automated dialer system Medical Terminology Insurance verification Follow up with doctor office for accurate CPT and ICD-9 codes obtained for maximum reimbursement. Customer service and clerical duties. 09/1990 to 09/1997 Health Unit Coordinator Company Name － City , State Duties involve standard administrative responsibilities, answering multi-line phones, making copies, scheduling appointments and maintaining supplies.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Made copies, sent faxes and handled all incoming and outgoing correspondence.Dispersed incoming mail to correct recipients throughout the office.Maintained an up-to-date department organizational chart.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing. Communicate with the clinical staff to ensure all appropriate patient information gathered Responsible for typing up discharge instructions for a patient. Education 6 1990 High School Diploma : Business Northern High School Durham NC UNITED States － City , State , US Top 10% of class Emphasis in BusinessOffice Administration courseworkCoursework in Administrative Technology and Coursework in Human Resource Management and Business Administration 2002 Business Diploma : Medical Billing & Coding Georgia Medical (EverestUniversity) ATLANTA GA United States － City , State , US Top 10% of class, Emphasis in Medical Billing and Coding, medical terminology,Coursework in Human Resource Management and Business Administration Bachelor of Science : Business Administration Management Walden University － City , State , US Top 10% of class,Emphasis in management and team building, Coursework in Administrative Technology, Coursework in Human Resource Management and Business Administration Skills Experience with Epic System, Epicare, Emdeon, Training and educating staff on Epic WQ's, Creating Workers Comp cases in Epic, Signature, IDX, Medical Manager, MS Word, Excel, NC Tracks, Customer Service skills, Collect payment over the phone and posting payments in Epic | ADVOCATE |
843 | SR. HOME MORTGAGE CONSULTANT - WELLS FARGO ADVISORS Summary An accomplished, results-driven team player with over 20 years of experience in financial services. Extensive broad expertise in banking, finance, investments, insurance, and relationship management. Demonstrated proficiency in new business development across all business lines. Skills Solid communication, interpersonal, time management, organizational, and leadership skills. Experience Company Name May 2015 Sr. Home Mortgage Consultant - Wells Fargo Advisors City , State •Building solid relationships with referral partners, the Wells Fargo Advisors (team members) by developing and presenting a value proposition, creating and presenting lead identification strategies. Receiving customer referrals/leads from the Financial Advisors and converting those referrals/leads into mortgage loan applications. Remaining accountable to referral partner, customer and others during all aspects of the mortgage financing process. Main responsibilities include: •Relationship management: Instrumental in initiating, developing and managing relationships with Wells Fargo Advisors in an effort to partner with Financial Advisors for referral/lead generation. Sales: •Markets and sells WFHM mortgage products to new or existing WF customers using established inbound, outbound and cold calling techniques, in partnership with Financial Advisors. Quality Assurance: •Ensures loan salability by prospecting customers who meet loan qualifications standards and/or by correctly interpreting underwriting guidelines and policies. Central point of contact: •Acts as the primary source of contact for both the mortgage customer and the Financial Advisor throughout the loan process, including rate quotes and locks, loan originations, and pipeline management. Company Name March 2013 to May 2015 Sr. Home Mortgage Consultant City , State Provides consultation in regards to home financing by education borrowers on available mortgage financing products and process · Business via corporate relationships, direct to consumer marketing and other third party Relationships, Wells Fargo Corporate Relocation Consulting · Completing loan structuring, pricing loan, locking loan rates, pipeline review accordance With WFC policies and procedures · In depth knowledge of investor and regulatory guidelines: FHA, VA, FNMA, FMLMC. Company Name April 2010 to May 2012 Financial Advisor City , State Developing a book of business in order to meet and exceed the required performance hurdles · Effectively sourcing prospecting clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate service provider, and executing highly customized solutions to meet the clients needs · Recommending investment products and services that are suitable for prospects and clients based on their objectives, resources, time horizon, risk profile and preferences · Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance and personal growth and development according to both a day-to- day and longer-term plan · Planning and managing resources (time, people, budget) · Seeking the expertise of specialists, where appropriate, to identify planning and investment strategies for a client · Establishing and maintaining relationship with the management team and informing management of any circumstances that require supervisory attention/approval as per compliance guidelines and polices · Completing mandated training, assessments, performance goals and continuing education requirements. Company Name August 2008 to February 2010 Vice President, Wealth Advisor II City , State Responsible for identifying prospective clients with a minimum of $1MM investable assets. Utilize a profiling based approach with a wealth planning orientation to meet clients overall present and future wealth management needs. Prepare presentations, follow up on client contacts, and refer the sale of products and services including portfolio management, private banking, trust, estate services, insurance, as well as other services available across the Wells Fargo franchise. Serve as the relationship manager by coordinating Trust Officers, Investment Managers, Private Bankers, Financial Consultants, Wealth Management Specialists, Insurance Specialists and other contacts across Wells Fargo to deliver full-service wealth management. Key Accomplishments : § Completion of Wells Fargo Wealth Advisor/The Private Bank Foundation. Company Name April 2007 to August 2008 Vice President, Senior Business Relationship Manager City , State Responsible for soliciting and maintaining account relationships with multifaceted businesses with annual gross sales up to $25MM. Serve as the relationship manager to existing clientele in providing ongoing financial consulting · Assess the commercial loan and deposit needs for current and prospective clients. Analyze and secure suitable credit with Wells Fargo Bank products and services. Key Accomplishments : § Completion of Wells Fargo Business Banking College of Commercial Credit § Medallion Stamp Certification# X0209353-2609 § Authorized Lending Limits: § Final approval on wires processed through (FTS) New: $1,000,000 § Lending New $50,000 Lending Existing $100,000 § Lending Incremental $50,000§ Concurrence $1,000,000 § Concurrence Area Of Caution 250,000 § Operating Exposure $100,000 § RCS Authority (DOD Exception Wire Transfers) $100,000 ACH Authority $100,000. Company Name November 1996 to April 2007 Senior National Home Mortgage Consultant City , State Responsible for mortgage origination with a focus on relationships through employee mortgage programs with Fortune 500 companies affinity groups, and/or portfolio retention In depth knowledge of investor and regulatory guidelines: FHA, VA, FNMA, FMLMC. Develop and manage relationships with both external and internal clients. Leaders Club, Team Lead § 2006 1st Mtg Funded Units: 156 $30,520,799 Avg Ln Amt: $195,646 § 2006 2nd Mtg Funded Units: 43 $1,873,377 Avg Ln Amt: $43,566 § 2006 Revenue: $590,110.47 Revenue BPS: 193.35 NOI: $235,967.47 § 2006 Centralized Retail Referrals & Cross sell Top Alliance Bank Referrals 382 § 2005 1st Mtg Funded Units: 161 $34,183,691 Avg Ln Amt $212,321 § 2005 2nd Mtg Funded Units: 54 $2,491,738 Avg Ln Amt: $46,143 § Recognized as #1 in Home Equity sales for 2002 and 2003 in Corporate Wells Fargo § Recognized as #1 in Lender Paid Mortgage Insurance. Education Minnesota State University 1988 Bachelor of Science : Business Administration City , State Additional Information S.A.F.E. MORTGAGE NMLS # 533306 INACTIVE LICENSES · Series 7, 66, 63 · Life, Accident and Health Insurance · | BANKING |
844 | SALES Summary Focused and dedicated insurance professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities. Highlights Self-motivated Driven Clear and articulate phone manner Cheerful and energetic Dependable Property and casualty products Exceptional interpersonal skills Excellent communication skills Strong sales-closer Cold calling Accomplishments Consistently qualify for sales bonuses by exceeding sales targets by items as well as monetary goals. Experience Sales 02/2015 to 12/2015 Company Name City , State Exceeded sales goals to 24,000 in one month's time. Generated new leads weekly. Contacted new and existing customers to discuss how their needs could be met with specific products and services. Responded to all customer inquiries in a timely manner. Retained policyholders during annual renewal period. Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Cold Calls 10/2014 to 02/2015 Company Name City , State Marketing, telemarketing personal and commercial lines. Generated new leads weekly. Developed life insurance and commercial insurance leads to meet monthly sales targets. Receptionist, Telemarketer, Marketing 05/2014 to 10/2014 Company Name City , State Implemented a consultative selling approach on all inbound calls. Acted as a liaison between inside representative with personal and commercial lines. Implemented a consultative selling approach on all inbound calls. Processed applications, payments, corrections, endorsements and cancellations. Called warm leads each week to expand client base. Cold Calls 11/2012 to 01/2014 Company Name City , State Called hundreds of warm leads each week to expand client base. Clerical, Claims Representative, Retention Officer 05/2009 to 11/2011 Company Name City , State Implemented a consultative selling approach on all inbound calls. Promoted client retention through high-quality service and follow through. Maintained detailed account records and contact logs. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Created weekly and monthly reports. Dispersed incoming mail to correct recipients throughout the office. Assistant Manager 05/2007 to 08/2009 Company Name City , State Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Teacher 08/2007 to 03/2008 Company Name City , State Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Designed lesson plans focused on age and level-appropriate material. Teacher 08/2006 to 05/2007 Company Name City , State Promoted good behaviors by using the positive reinforcement method. Established a safe play environment for the children. Supervised children on field trips to local parks, fire stations and zoos. Encouraged children to be understanding of others. Maintained a child-friendly environment with access to outdoor activities. Teacher 08/2004 to 05/2006 Company Name City , State Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Asst. Testing Administrator/Youth Opportunity Asst 09/1998 to 12/2001 Company Name City , State Maintained regularly-scheduled office hours to advise and assist students. Established course websites to make updated handouts and other resources available to students at all times. Proctored exams of all kinds. Introduced students to the concepts of college writing. Education Bachelors Degree : Education 1986 Hyles Anderson College City , State Advanced coursework of 18 credit hours toward Master's Degree. Bachelors Degree : Education Bob Jones University City , State Skills Honest, Reliable, Driven, Enthusiastic people person, Self motivated | SALES |
845 | PROGRAMMATIC MEDIA SUPERVISOR Work History Company Name Experience 04/2017 to Current Programmatic Media Supervisor Company Name － City , State Directly oversee a group of Programmatic Associates & Managers on their day to day responsibilities across 5 major pieces of agency business
Drive senior Media staff to innovate and automate their media plans through the self-service team
Formulate proposals for new client opportunities involving data driven audience buying and remarketing
Create and foster relationships with tech providers, data companies and inventory sources throughout the programmatic landscape. 04/2016 to 03/2017 Manager Company Name － City , State Execute, manage, and optimize online media campaigns for agency clients through Demand Side Platforms
Evaluate data fields from multiple sources to highlight key performance indicators
Offer consultative support to media teams surrounding programmatic buying. 08/2015 to 04/2016 Media Planner Company Name － City , State Act as day to day Account Manager for a set of clients cumulating over 10MM in media budget
Develop innovative online and offline media recommendations that align with the brands business goals
Train Assistant Planners on the basics of account management, media planning and industry best practices
Own and manage status meetings in regard to paid media programs with client and vendor partners. 02/2015 to 08/2015 Digital Media Strategist Company Name － City , State Communicate rationale and reasoning behind integrating digital media such as Programmatic Display, SEM, Online Video, Mobile and Social into the overall media recommendation
Direct Activation Team on media plan strategy while overseeing the buying process from initial RFP to final reconciliation of vendor invoices. 12/2013 to 02/2015 Digital Media Analyst Company Name － City , State Appointed as Digital Point of Contact for several key accounts involving heavy online CPA & ROI strategies
Manage client deliverables for creative, tracking and payment
Implement tagging strategy, build dashboard reports and set KPI's to gauge success of digital campaigns
through data analysis. 02/2013 to 12/2013 Development Assistant Company Name － City , State Worked with Research team to handle requests from across the agency requiring research analysis software such as comScore, Nielsen, Scarborough and MRI
Transitioned onto Account Team to work on National and Regional Direct Response clients. Education and Training May 2010 BA : Broadcasting & Mass Media TEMPLE UNIVERSITY : SCHOOL OF COMMUNICATIONS AND THEATRE － City , State Broadcasting & Mass Media Skills account management, agency, automate, budget, CPA, client, clients, data analysis, inventory, media plans, media plan, media planning, meetings, proposals, Research, RFP, strategy, Video | DIGITAL-MEDIA |
846 | HR SPECIALIST (INFORMATION SYSTEMS) Experience 02/2013 - 12/2014 Company Name － City , State HR Specialist (Information Systems) Permanent/FT Supervisor: Iris Murray (910-432-2392) Served as Fort Bragg Installation Civilian Personnel Information Systems Manager with full responsibility for establishing and implementing automated personnel policy, providing advisory services, and resolving HR automation user issues. This included system access control, HR automation training administration and instruction, HR automation system software functionality and interface issues, hardware troubleshooting, installation and maintenance, and regulatory and procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc. Designed, constructed, tested, deployed, and maintained organizational SharePoint infrastructure. Designed customized web-based management tools to improve organizational efficiency, communication, and archiving capabilities. Served as the Webmaster for the Fort Bragg Civilian Personnel Advisory Center (CPAC) internet and intranet products with responsibility for ensuring release compliance, proper website structure and architecture, ease of use, and esthetic appeal. Wrote detailed technical plans to maintain organizational functionality in the occurrence of service interruptions due to software incompatibility issues resulting from Network Enterprise Center compliance demands and newly implemented network configurations. Managed storage capabilities and built a detailed archival system to maintain organization's historic documents. Analyzed organizational automation training needs and constructed detailed training plans. Coordinated training registrations for internal and external customer base. Constructed customized slides and literature to meet training needs. Delivered short-term and extended training sessions on HR automation program functionality, troubleshooting, capabilities. Performed onsite and phone-based troubleshooting of HR automation programs. Assisted users with identifying likely causes of functionality problems and employed non-standard and standardized troubleshooting to solve user issues. Managed all user account requests for all Fort Bragg users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. 08/2012 - 02/2013 Company Name － City , State HR Specialist Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as a senior HR Specialist leading a four-person team in the accomplishment of recruitment and placement work. Responsible for analyzing workforce capabilities and equitably distributing workload to best utilize organizational resources. Set and tracked suspenses and deadlines on assigned work. Set workload milestones and regularly monitored whether my team was meeting the goals as projected and adjusted my approach accordingly to meet production requirements. Assigned and tracked all pre-work to ensure analytical accuracy in the strategic recruitment discussion and job analysis phases. Reviewed all RPA coding and remarks prior to submission for processing. Continually analyzed work practices and processes to gather data for streamlining or process change proposals. Managed all user account requests for all Pine Bluff Arsenal users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation. Performed workforce needs assessments to determine the overall intellectual resources, skill level and training needs of junior HR Specialists and HR Assistants. Advised the HR Officer on learning progression, areas of needed improvement, and recommendations for training of the junior HR workforce. Constructed training materials and performed workforce development training for my organization. Conducted reviews and quality control of all assessments and vacancy announcements of my team prior to publishing and use the resulting observations in the construct of developmental training. Designed and conducted on-site training on HR processes and automation to a workforce of over 1,200 employees. Assessed existing HR training programs and determined the need for adjustment, replacement, or maintenance based on employee feedback and productivity measures. Constructed new training materials and delivered organizationally standardized training. Performed strategic recruitment discussions to determine proper position classification, area of consideration, and overall recruitment plan. Conducted detailed job analysis in concert with hiring managers and subject matter experts. Built and edited vacancies, assessments, and vacancy announcements (Delegated Examining Unit and Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes. Advised the post Command group and directorate level managers on difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, and procedural research, analysis, and synthesis of human resources related laws, policies, and regulatory guidance in order to write proposals to address complex staffing solutions, production focus, and HR process improvement. Analyzed organizational composition and provide position management and classification support to assigned organizations under the General Schedule (GS) and Wage Grade (WG) pay schedules. Advised managers on the position classification process and the use of various classification references and automated tools. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Performed FLSA determinations. Researched and analyzed classification regulations, handbooks, references, and regulatory guidance. Analyzed position description data and write position evaluations. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance. Conducted PPP file and match audits. Continually monitored program to maintain operational and procedural consistency, determine need for process improvements, and ensure registrants are receiving proper service and assistance. 08/2011 - 08/2012 Company Name － City , State HR Specialist Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation Managed organization-wide HR automation account establishment and end-dating. Advised managers and employees on system functionality and limitations. Specialized in the use of Business Objects Applications program to provide Defense Civilian Personnel Data System (DCPDS)-based reports and statistical analysis for the post command group and servicing CPAC. Supervised roll out of new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance and instructions to assist in resolution of personnel system user issues and informs users of upcoming automation changes or outages. Gathered and analyzed user experience data to determine the need for system adjustment, replacement, or maintenance based on employee feedback and productivity measures. Served as the Pine Bluff Arsenal USA Staffing Super User responsible for implementing Regional changes, keeping the workforce informed of functionality issues, attending bi-weekly Regional meetings to stay abreast of automation developments, maintaining user and customer accounts, building custom notification letters, troubleshooting, and answering questions related to system functions, usage, and regulatory guidance. Created and manipulated automated databases using Microsoft Excel and Microsoft Access. Used varying databases, universes, and data elements to construct complex Business Objects Applications reports. Utilized these reports to retrieve employee statistical and profile information for analysis and interrogatory requests. Provided guidance on merit system principles, prohibited personnel practices, HR regulations, and the development and use of valid selection criteria and processes. Advised management on recruitment strategies, sources, appointment authorities, and special programs. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Analyzed and applied classification standards, SOP's, laws, and regulatory guidance to conduct classification and FLSA determinations on a variety of position including Wage Schedule and General Schedule non-supervisory, supervisory, wage grade, wage leader, and wage supervisor positions. Analyzed position description data and wrote position evaluations. Researched and analyzed relevant federal regulations and guidance to determine legality and options. Crafted suggestions and recruitment strategies for presentation to the post command. Presented monthly HR-related training to a diverse workforce consisting of over 1,200 employees. Served as a peer-to-peer trainer and reviewer on HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, and use of HR automation programs. Coded personnel actions IAW the Guide to Processing Personnel actions and other applicable regulatory guidance. Reviewed and analyzed all personnel actions prior to submission to reconcile any errors or discrepancies. Analyzed quality control RPA data and Open Goodness of Data reports to double check for incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, and produced merit promotion and DEU referral lists. Analyzed, interpreted and applied recruitment and placement regulatory guidance, laws, and policies. Assisted customers with federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services to staff and managers to resolve staffing, classification, pay, action processing, and related personnel issues. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance Education Miller-Motte College － City , State , US Associate : Microcomputer Applications Associate Degree 04/2015 Miller-Motte College, Wilmington, NC United States GPA 3.61 of a maximum 4.0 Credits Earned: 68 Credit Hours Major: Microcomputer Applications Relevant Coursework: Web Development, PC Operating Systems, Project Management, Desktop Publishing, Presentation Graphics, PC Hardware & Software A+, Advanced Database Management, Advanced Spreadsheets, Advanced Word Processing, E-Commerce Capella University Minneapolis － City , State , US Master's : Human Services Master's Degree 03/2010 Capella University Minneapolis, MN United States GPA: 3.67 of a maximum 4.0 Credits Earned: 48 Semester hours Major: Human Services Honors: Cum Laude Accomplishments Major: Human Services Honors: Cum Laude Military Experience 08/2012 - 02/2013 Company Name Specialist Department of the Army, Civilian HR Agency Hours per week: 40 Fort Bragg, NC Permanent/FT Supervisor: Iris Murray (910-432-2392) Served as Fort Bragg Installation Civilian Personnel Information Systems Manager with full responsibility for establishing and implementing automated personnel policy, providing advisory services, and resolving HR automation user issues. This included system access control, HR automation training administration and instruction, HR automation system software functionality and interface issues, hardware troubleshooting, installation and maintenance, and regulatory and procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc. Designed, constructed, tested, deployed, and maintained organizational SharePoint infrastructure. Designed customized web-based management tools to improve organizational efficiency, communication, and archiving capabilities. Served as the Webmaster for the Fort Bragg Civilian Personnel Advisory Center (CPAC) internet and intranet products with responsibility for ensuring release compliance, proper website structure and architecture, ease of use, and esthetic appeal. Wrote detailed technical plans to maintain organizational functionality in the occurrence of service interruptions due to software incompatibility issues resulting from Network Enterprise Center compliance demands and newly implemented network configurations. Managed storage capabilities and built a detailed archival system to maintain organization's historic documents. Analyzed organizational automation training needs and constructed detailed training plans. Coordinated training registrations for internal and external customer base. Constructed customized slides and literature to meet training needs. Delivered short-term and extended training sessions on HR automation program functionality, troubleshooting, capabilities. Performed onsite and phone-based troubleshooting of HR automation programs. Assisted users with identifying likely causes of functionality problems and employed non-standard and standardized troubleshooting to solve user issues. Managed all user account requests for all Fort Bragg users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. HR Specialist (Recruitment & Placement/Info Systems) GS-0201-12 08/2012 - 02/2013 Department of the Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as a senior HR Specialist leading a four-person team in the accomplishment of recruitment and placement work. Responsible for analyzing workforce capabilities and equitably distributing workload to best utilize organizational resources. Set and tracked suspenses and deadlines on assigned work. Set workload milestones and regularly monitored whether my team was meeting the goals as projected and adjusted my approach accordingly to meet production requirements. Assigned and tracked all pre-work to ensure analytical accuracy in the strategic recruitment discussion and job analysis phases. Reviewed all RPA coding and remarks prior to submission for processing. Continually analyzed work practices and processes to gather data for streamlining or process change proposals. Managed all user account requests for all Pine Bluff Arsenal users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation. Performed workforce needs assessments to determine the overall intellectual resources, skill level and training needs of junior HR Specialists and HR Assistants. Advised the HR Officer on learning progression, areas of needed improvement, and recommendations for training of the junior HR workforce. Constructed training materials and performed workforce development training for my organization. Conducted reviews and quality control of all assessments and vacancy announcements of my team prior to publishing and use the resulting observations in the construct of developmental training. Designed and conducted on-site training on HR processes and automation to a workforce of over 1,200 employees. Assessed existing HR training programs and determined the need for adjustment, replacement, or maintenance based on employee feedback and productivity measures. Constructed new training materials and delivered organizationally standardized training. Performed strategic recruitment discussions to determine proper position classification, area of consideration, and overall recruitment plan. Conducted detailed job analysis in concert with hiring managers and subject matter experts. Built and edited vacancies, assessments, and vacancy announcements (Delegated Examining Unit and Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes. Advised the post Command group and directorate level managers on difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, and procedural research, analysis, and synthesis of human resources related laws, policies, and regulatory guidance in order to write proposals to address complex staffing solutions, production focus, and HR process improvement. Analyzed organizational composition and provide position management and classification support to assigned organizations under the General Schedule (GS) and Wage Grade (WG) pay schedules. Advised managers on the position classification process and the use of various classification references and automated tools. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Performed FLSA determinations. Researched and analyzed classification regulations, handbooks, references, and regulatory guidance. Analyzed position description data and write position evaluations. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance. Conducted PPP file and match audits. Continually monitored program to maintain operational and procedural consistency, determine need for process improvements, and ensure registrants are receiving proper service and assistance. HR Specialist (Classification/Recruitment & Placement) GS-0201-11 08/2011 - 08/2012 Department of the Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation Managed organization-wide HR automation account establishment and end-dating. Advised managers and employees on system functionality and limitations. Specialized in the use of Business Objects Applications program to provide Defense Civilian Personnel Data System (DCPDS)-based reports and statistical analysis for the post command group and servicing CPAC. Supervised roll out of new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance and instructions to assist in resolution of personnel system user issues and informs users of upcoming automation changes or outages. Gathered and analyzed user experience data to determine the need for system adjustment, replacement, or maintenance based on employee feedback and productivity measures. Served as the Pine Bluff Arsenal USA Staffing Super User responsible for implementing Regional changes, keeping the workforce informed of functionality issues, attending bi-weekly Regional meetings to stay abreast of automation developments, maintaining user and customer accounts, building custom notification letters, troubleshooting, and answering questions related to system functions, usage, and regulatory guidance. Created and manipulated automated databases using Microsoft Excel and Microsoft Access. Used varying databases, universes, and data elements to construct complex Business Objects Applications reports. Utilized these reports to retrieve employee statistical and profile information for analysis and interrogatory requests. Provided guidance on merit system principles, prohibited personnel practices, HR regulations, and the development and use of valid selection criteria and processes. Advised management on recruitment strategies, sources, appointment authorities, and special programs. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Analyzed and applied classification standards, SOP's, laws, and regulatory guidance to conduct classification and FLSA determinations on a variety of position including Wage Schedule and General Schedule non-supervisory, supervisory, wage grade, wage leader, and wage supervisor positions. Analyzed position description data and wrote position evaluations. Researched and analyzed relevant federal regulations and guidance to determine legality and options. Crafted suggestions and recruitment strategies for presentation to the post command. Presented monthly HR-related training to a diverse workforce consisting of over 1,200 employees. Served as a peer-to-peer trainer and reviewer on HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, and use of HR automation programs. Coded personnel actions IAW the Guide to Processing Personnel actions and other applicable regulatory guidance. Reviewed and analyzed all personnel actions prior to submission to reconcile any errors or discrepancies. Analyzed quality control RPA data and Open Goodness of Data reports to double check for incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, and produced merit promotion and DEU referral lists. Analyzed, interpreted and applied recruitment and placement regulatory guidance, laws, and policies. Assisted customers with federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services to staff and managers to resolve staffing, classification, pay, action processing, and related personnel issues. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance Certifications RPA CAC DoD Skills Hr, Maintenance, Registrations, Staffing, Training, Access, Account Maintenance, General Account, Access Control, Architecture, Archiving, Csu, Hardware Troubleshooting, Intranet, Microsoft Sharepoint, Sap, Sharepoint, Web Based, Web-based, Audits, Clerical, Coding, File, Flsa, Job Analysis, Operations, Ppp, Quality Control, Recruitment, Technical Assistance, Answering, Benefits, Bi, Business Intelligence, Cac, Compensation, Customer Accounts, Databases, Employee Benefits, Excel, Federal Regulations, Microsoft Access, Microsoft Excel, Ms Access, Statistical Analysis, User Experience, Publishing, Hr Issues, Hr Process Improvement, Human Resources, Process Improvement, Process Improvements, Proposals, Solutions, Training Programs, Ar, Dod, Gsa, Information Assurance, Online Learning, Online Training, Security, Associate, Credit, Database, Database Management, Desktop Publishing, Project Management, Word | HR |
847 | VETERINARY ASSISTANT Summary To obtain a job within my chosen field that will challenge me and allow me to
use my education, skills and past experiences in a way that is mutually
beneficial to both myself and my employer for future growth and advancement. Skills Patient assessment Blood draws Fecal sample analysis Instrument packing Surgical set-up and assisting Anesthetic nursing Blood smears Swine teeth clipping Swine tail docking Radiology Surgical prep Digital X-ray Film X-ray Ultrasound Vaccination set-up and administration Post-surgical care Wound care Swine ear notching Ovine and caprine ear tagging Parasite identification Small and large animal restraining Animal CPCR Administer microchip Dentistry Refractometer reading Compound microscope Centrifuge Anesthetic machine Experience 09/2015 to Current Veterinary Assistant Company Name － City , State Spay and neuter clinic. Also provides vaccinations, heart worm prevention, microchipping, heart worm testing, flea and tick prevention, Leukemia/FIV testing, deworming. My responsibilities include assisting the doctor in surgery, answering phones, checking in patients, checking out patients, scheduling appointments, prepping animals for surgery, anesthesia monitoring, packing instruments, cleaning kennels, post-surgical care, administering vaccines and microchips, IV catheter placement, intubating dogs and cats, client education 02/2000 to 02/2005 Trainer/Waitress/Bartender/Shift leader Company Name － City , State Popular family restaurant chain that serves a variety of food, drink and alcoholic
beverages. As a trainer, I was given the opportunity to help open new stores all across the United
States. I was also one of the few that was able to teach classrooms to new employees
and provide training during their training period. 02/1999 to 02/2000 Receptionist Company Name － City , State Full service fitness center
Front desk receptionist
Greet clients Answer phone. Education 2017 Associate of Applied Science : Veterinary Technology Oklahoma State University-OKC － City , State , USA American Veterinary Medical Association (AVMA) accredited program GPA: 3.64 1996 High School Diploma : General studies Coweta High School － City , State , USA Selected Training and Certifications Anatomy and Physiology I and II Lab Techniques I and II Clinic Management Breeds, Restraint and First Aid Veterinary Terminology Radiology Pharmacology Clinics and Nursing Advanced Clinics and Nursing Animal Pathology Animal Reproduction and Nutrition Wild Zoo Lab Animal Care Certification Received: Registered Veterinary Technician; VTSE passed on August 8, 2017, VTNE passed on August 14, 2017 Activities and Honors Member of VTSA Member of the International Honor Society-Phi Theta Kappa Shine award recipient-Completed over 100 hours of community volunteer service during my time at OSU-OKC | FITNESS |
848 | BUDGET ANALYST SERIES 0560 Summary Accounting Skills Knowledge of automate financial/accounting systems in order to manage fiscal date and ensure system performance. Knowledge of system analysis techniques and procedures. Ability to interpret accounting related rulings, regulations, directives and bulletins to develop sound conclusions, recommendations and applications to specific inquires and situations. Flexible Budget Analyst who adapts seamlessly to constantly evolving accounting processes and technologies. Ability to communicate verbally and in writing in order to develop and deliver presentations, briefings and/ or training sessions. Highlights Budget analysis Cost Benefit Analysis (CBAs) Accurate forecasting Financial reporting expert Calm under pressure Sound judgment Staff training Self-motivated professional Experience Budget Analyst Series 0560 Jul 2007 to Current Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 11/12 Subject Matter expert, researching, developing and executing the Franchise Fund budget in excess of 28.6 million dollars. Give sound conclusion when developing and executing yearly business plan by, conducting research, assembling and analyzing facts to set customer rates and providing cost for expenditures. Provide monthly budget briefings to department heads on monthly expenditures, workload counts and make recommendations for any changes or adjustment. Handle complex issues on unknown budget requirements, providing in-depth evaluations and provide executive leadership team assistance in making sound business decisions. Manage the following accounts. Payroll, staffing supplies, equipment, travel. rent and communications, depreciation and contractual services for current fiscal year and out-years. Subject matter expert in managing fund control points and obligating funds as needed to meet budgetary requirements, in accordance with franchise funds and government-wide fiscal dept collection, procedures, standards, regulations and policies. Process all financial documents in the Integrated Funds Distribution Control Point (IFCAP) system. Review, analyze and reconcile fund expenditures with in control points on a regular basis, to ensure proper use of funds in other areas. Ensure overall expenditures never exceed overall budget authority causing an anti-deficiency. Compile, analyze and prepare monthly, quarterly and annual budget reports by using eh the Financial Management System (FMS). For the executive leadership team, perform studies to provide analysis and evidence of trend estimates for long and short range budgetary and other financial planning and training. Prepare yearly service level agreements for services provided to other agencies and ensure appropriate billing for monthly invoices. Process the Revenue, General Ledger, Cumulative and Recurring Stats reports monthly. Serve as the Contractor Officer Representative (COR) ensuring compliance with federal procurement laws, regulations and policies. Oversee, review and process procurement request. Provide market research, Performance Work Statement (PWS), Statement of Work (SOW) and approve IT acquisition requests. Upload all required documents into the Virtual Office of Acquisition (VOA) system. Work with assigned contracting specialist to revise, gather and provide additional documents and information until package is actionable. Communicate with different departments on a monthly basis with various GS levels, to certify the accuracy or inform them of the monthly contract invoices. Prepared bulletins, circulars and delegations to provide instructions and guidance on procedural policies. July 2007-August 2013 Serve as the Public Affairs Officer on department-wide issues. Serve as the Continuity of Operations Planning Coordinator (COOP), developing and updating the plan in accordance with current department objectives. Team Lead on the Personal Identity Verification (PIV) system. Provide floor access to incoming employees, contractor and visitors. Purchase supplies and equipment. Reconcile monthly visa statement. GSA Liaison updating space as needed, report tenant issues and work with a team on move projects. Build professional relationships with stakeholders, Veterans Benefits Administration (VBA), Veterans Health Administration (VHA). Served as backup HR Liaison. (2007-2013) Serves as the timekeeping backup. Supervisor: Curtis Savstrom (612)970-5362 Debt Management Specialist Series: 0501 Sep 2002 to Jul 2007 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 7/9 Provided Debt Management services related to Veterinary Services (VS) and miscellaneous accounts. Worked with the Foundation Financial Information System (FFIS), managing accounts by using different tables within the system to ensure payments were posted correctly and waived any necessary penalties or interest. Researched and modified any misapplied payments. Utilized the User Fee Systems (UFS), entering data on new customers and putting accounts on hold. Pulled reports in BRIO/National Finance Warehouse (FDW), to compile a weekly collection report and to research misapplied checks. Utilized the Investigative Enforcement System (IES) tracking system to review accounts and post payments. Analyzed financial statements measuring strengths and weaknesses of potential accounts, evaluated degree of risk in marginal situations. Initiated all referrals to collection agencies, resolved disputes, errors, and inquiries related to referrals. Provided and reviewed financial disclosures to customers regarding outstanding delinquencies. Reviewed and analyzed reports insuring problems, disputes, and errors discovered were corrected and follow up on those not corrected or paid. Organized training materials and participated in projects and activities to determine better methods and tools for performing Debt Management activities. Contacted customers defining account discrepancies, payment plans, and review of Civil Penalty legal dockets. Communicated with the IES team via email and telephone. Supervisor: David Santelman (612) 336-3271 Budget Analyst Series 0560 Sep 1994 to Sep 2002 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 9 Assisted in the formulation of budget requirements for an annual budget in excess of 1.9 million dollars. Constructed quarterly estimates of allotment requirements. Prepared execution and midyear review of budget, to analyze additional funding needs or identify excess funds. Analyzed status of funds to ensure all obligations were up to date, to ensure funds were obligated timely. Processed all financial documents into the database commitment accounting system (DCAS), for obligations into Stanfins. Received and reconciled obligation reports from Stanfins for all accounts. Certified fund availability on miscellaneous financial documents such as DD1610, SF1164, SF1034. Interpreted guidance from higher headquarters, disseminated guidance and direction to staff heads and coordinated installations. Reviewed all financial documents for accuracy of fiscal code, element resource and accounting processing codes (APC). Verified all financial documents in a timely manner, returning any undisbursed funds to the appropriate program. Reprogrammed excess funds as necessary to maximize expenditures. Established policy and guidelines for year end procedures ensuring all funding demands were achieved. Retained funds as necessary using miscellaneous obligation document form DD2406, and allocated expenditures forthcoming. Initiated, prepared and processed military Interdepartmental Purchase Request. Prepared, processed and approved all contracts. Supervised one full time employee. Was the Agency Program Director of Government credit card program. Issued cards, monitored accounts, and closed accounts as necessary. Utilized various regulations, such as Army Recruiting, Dept of the Army, and Department of Defense for Finance and Accounting. Conducted person to person briefings to incoming soldiers. Conducted weekly briefings to the Commander and six Company Commanders on delinquent card holders. Lead presentations to the higher Headquarters General Officer on status of funds, civilian training, and delinquent government visa accounts. Supervisor: Major Jeffrey Glynn Budget Technician Series 0503 Nov 1992 to Nov 1994 Company Name － City , State (This is a federal job) Hours per week: 40 Pay Plan: GS Grade: 5 Maintained document control logs, to comply with requirements of the Department of the Army regulations for a three state area. Prepared automated transmittal letters on a weekly basis for travel orders and account payable items. Prepared travel orders (DD1610) and Transportation requests in a timely manner to provide field personnel necessary documentation prior to travel. Posted Commitments to DCAS. Reviewed non-stock fund orders, and payables listing within three days of receipt. Processed voucher payments, within seven days of receipt to ensure prompt payments to vendors, in compliance with the Prompt Payment Act. Assured bus tickets for applicants were processed and files reconciled in a timely manner. Assisted Budget and Accounting Technician in annual planning and development of operating budget. Reconciled and prepared all invoices for payment of Blanket Purchase Agreements. Maintained MARKS Filing System in accordance with AR 25-20. Typed correspondence as required. Supervisor: Constance Weis Affiliations 2015-2016 Federal Outreach Leadership Development (FOLD) Program Skills (Microsoft Office) Word/Outlook/ Excel/Power Point Education High School Diploma 1983 Southeast High School － City , State , USA Awards Performance awards: 2008/2009/2010/2011/2012/2013/2014/2015 Time off award: 2004 (8 hours), 2005 (2 hours) Spot award: 2005 End of year award: 2005 Cash awards for Superior Service: March/October 1995 Cash awards for Superior Service: 1996/1997/1998/1999/2000/2001 Selected as Civilian of the Year for Fiscal Year 1997 Department of Army Commendations: 1993/1994/June and December 1996 Training GSA National Safety Council Defensive Driving Course. (2016) Contracting Officer Representative with a Mission Focus (2016) On-lline Training for Contracting Officer's Representative (2016) FAC-COR Lever II Course (2013) Contracting Officer's Representative Course (2011) CON 120: Appropriations Law (2010) Improved Statement of Work (2009) Contracting Overview (2009) Overview of Acquisition Ethics (2009) Contracting Officer Representative with a Mission Focus (2009) Market Research (2009) CON 110: Mission Focused Contracting (2008) Simplified Acquisition Procedures (2008) Dunn and Bradstreet (2003) Seven Habits of Highly Effective People (2006) Management Development (2000) Supervisor Correspondence (2000) Human Resource Correspondence (2000) Leadership Education and Development (1997) Develop and Administer Budget (1995) Budget Execution (1995) Basic financial Budgeting (1995) | AGRICULTURE |
849 | ENGINEERING TEAM LEAD Career Overview Engineering Team Lead with years of experience working at every level and stage of the software development life-cycle. Independently motivated to discover new techniques through self evaluation and improvement. Qualified in coaching individuals and teams on Agile and Scrum principles. Detail-oriented professional with extensive software development experience using a wide variety of languages. Believes success is defined by highest value delivered in shortest amount of time. Qualifications Agile coach Product owner Team lead Scrum master Web application development UI design Relational database design Skills ASP, C#, VB.NET, SOAP, REST JQuery, Bootstrap, CSS, HTML5 MSSQL, MYSQL, DTS, SSIS, SSRS IIS 5, IIS 6 Agile, Scrum, Kanban Objective C, PHP, Perl Accomplishments Designed and prototyped payment processing system for new and legacy applications. Worked closely with product owners and team to ensure project delivery was a success. Served as agile project manager for multiple application build-outs. Each resulting in long term contracts with clients and new sales. Coached engineering teams on agile development methodologies in order to bring estimates within 5% of quoted amounts (down from over 100%). Successfully developed and implemented processes for improving customization delivery and service level agreements. Work Experience Engineering Team Lead Mar 2011 to Current Company Name － City , State Coordinate the product road-map through facilitating planning meetings and preparing feature-sets. Prepare technical architecture proposals for enhancements and integration of existing third party software systems. Design, document and execute engineering procedures, including customization delivery, escalation and technical modernization enhancements. Coach and mentor individuals on principles of software development. Software Engineer Nov 2008 to Apr 2011 Company Name － City , State Responsible for research, design and development of enhancements to web based applications. Ensure agile software development principles are followed through coaching and mentoring development teams. Web Developer Nov 2006 to Dec 2008 Company Name － City , State Develop and maintain web-based applications. Jr. Software Engineer Dec 2005 to Dec 2006 Company Name － City , State Investigate tier 2 level issues. Perform maintenance level development changes. Education and Training Associate of Science , Software Engineering 2015 Milwaukee Area Technical College － City , State , US Working part-time towards an associates under a transfer agreement with MSOE. Principles of Management 2011 MRA － City , State , US | ENGINEERING |
850 | BUSINESS DEVELOPMENT SPECIALIST/AE Professional Summary I am an exceptionally creative and results-driven marketing professional with over 20 years of successful experience covering the entire gamut of the industry. I am extremely adept at all levels of communication; work extremely well independently or as part of a group, while possessing strong supervisory, organizational and staff management skills. I am experienced in all related design, database/analysis and presentation programs and have extremely strong media identification, planning and negotiation skills-with a solid history of success in targeting primary demographics. I possess exemplary project management, budgetary and analytic skills and bring a rare mix of right-brain creativity and left-brain organizational skills to the table, and am currently seeking a challenging position within my field of proven expertise. Extremely adept at multi-tasking-with the ability to effectively juggle multiple projects and deadlines Experience in developing metrics and methodologies to assess campaign effectiveness and ROI statistics Strong media identification, negotiation, planning, campaign creation, production and assessment skills Highly-experienced in all phases of print production, including: design, negotiation, press checks, pre-press and print operations Highly-experienced in all phases of media planning, budgeting, negotiation, trafficking and assessment Highly-experienced in all phases of television and radio campaign production and development Experienced in forging and strengthening high-value business relationships Building and creating cross-functional teams within a supportive environment to maximize efficiencies Development of co-op advertising/marketing initiatives within non-competing industries Experience in preparing and delivering statistical and consumer trend reports to C-level company executives Extensive background art directing photo shoots-both in-studio and on-location Extremely battle-tested in crisis management and creative problem solving Microsoft Office (Word, Excel, PowerPoint, etc.) Highly-experienced in PageMaker, InDesign, QuarkXPress, as well as all other layout/design programs Highly-experienced in Photoshop - as well as most other graphics programs Exemplary staff motivation/development/management skills Experience on both sides of the media negotiation table (client/media) Highly-developed interpersonal and presentation skills / superior writing and editing skills Strong work ethic Skills Work History BUSINESS DEVELOPMENT SPECIALIST/AE 09/2012
to 07/2014 Company Name – City ,
State Develop new business and manage existing accounts for #1-rated KESQ-TV / kesq.com. Maintain relationships and service new and existing advertisers; continue / increase KESQ spending levels. Sell and execute commercial schedules, in-content sponsorships, internet/mobile digital projects and packages. Compile and present comprehensive and creative sales presentations to ad agency media buyers, corporate marketing directors and business owners after assessing their current marketing initiatives to determine targeted best potential customer/patient/client base and potential return on advertising investment. Act as media specialist for clients. Complete requested reports in an accurate and timely manner. Have thorough understanding of the station's websites, programming and competitive advantages in the market. Represent the station in a professional manner in all matters. Operate independently and as part of multi-station group. Initiated market research studies and analyzed findings. Directed and coordinated marketing activities and policies to promote products and services. Developed and implemented campaigns for email, online advertising, search engines and direct mail. Defined and tracked campaign effectiveness and adjusted strategies accordingly. DIRECTOR OF MARKETING & ADVERTISING 01/2004
to 01/2012 Company Name – City ,
State Responsible for all aspects of company branding, marketing, promotions and advertising. Research, plan, propose, budget, execute and assess all retail (and B2B) marketing, collateral, and support services for three branded entities within a 12-showroom chain. Negotiate all media contracts, conceptualize and produce all TV and radio commercials. Conceptualize and produce all monthly CRM and direct mail campaigns, including mail list identification and procurement as well as campaign analysis. Supervise web site construction, development, PPC/SEO initiatives, design report detailing web activity, create monthly reports utilizing Google Analytics, Clicky, etc. to ascertain campaign efficiency, web traffic and sales percentages and identify emerging industry trends to Company President. Design all reporting methodologies and metrics to quantify and qualify sales figures, media effectiveness, store traffic, closing ratios, ROI, ROO, and present results to company president on a weekly basis. Prepare, allocate and manage multi-million dollar annual budget including development of vendor co-op programs. Conceive, research legal implications and regulations, negotiate and implement promotional contests, raffles, value-added giveaways, etc. Write speeches, press releases news articles, and ad copy. Working with Company President and General Sales Manager select products for ad inclusion and design ads, circulars, POP/POS materials, external and environmental signage/graphics, etc. Train, supervise and manage department staff. MAJOR ACCOMPLISHMENTS: Increased same-store sales 28%, average ticket 16% and increased vendor co-op payments over 600% in first 18 months. Proposed, researched and supervised development Company's e-commerce website. Developed all PPC/SEO initiatives, designed report detailing web activity, created monthly reports utilizing Google Analytics, Clicky, etc. to ascertain campaign efficiency, web traffic and sales percentages and to identify emerging industry trends to Company President Re-branded upscale Legacy showroom to more affluent demographic, including revamp of all in-store, TV and print materials. Interviewed and identified new spokesperson-write, direct and edit all TV commercials, with 68% of all customers now reporting TV as primary reason for store visit. Increased Hispanic customer-base from 7% to 19% and Asian customer base from 4% to 12% with targeted ethnic marketing campaigns utilizing grass roots marketing, social marketing, ethnic media, etc. Conceive, write, script video, select and supervise voice over talent, edit, distribute and handle all traffic responsibilities for all of company's radio and TV commercials (on a budget of $3,000 or less for 30-second TV spots). Produce 2-3 TV commercials and 5-7 radio spots per month for over 7 years. Saved company hundreds of thousands of dollars per year by negotiating (and re-negotiating) broadcast and cable TV, radio, newspaper and direct mail contracts. By most accounts, delivering rates in every medium that represent that vendor's lowest rates. Researched, proposed and installed TRAX system to deliver company's first accurate store traffic and closing rates. Designed and deliver weekly reports on closing ratios, cost per lead, etc. Research, propose, write, design, track and maintain all company's CRM initiatives. Conceive, plan, budget, negotiate with associated vendors/insurance companies and design all advertising/marketing campaigns for all company sales events/promotions. Adept at bringing in product vendors co-op dollars to defray part, if not all of the associated costs. Identify and negotiate branding sponsorships with Angels, Lakers, Ducks, etc.-and by negotiating pass-through rights, was able to offset 85% of costs via vendor participation. Company selected as retail furniture industry's "2007 Retailer of the Year" by WHFA in recognition of ".innovative marketing promotions/campaigns.". CREATIVE MARKETING DIRECTOR 01/1998
to 01/2004 Company Name – City ,
State Provide creative marketing / communications solutions and strategies from concept to final production (through distribution). Including work on: media planning and placement; product and image brand management; franchise campaign development; regional, national and international ad campaign development. Partial client list: Columbia Pictures, Fox Sports, F/X, Heal The Bay, Sony Pictures Entertainment, NBC, Closets By Design, Los Angeles Dodgers, Earl Scheib, Environmental Enterprises, Western Nonwovens, Inc., etc. MAJOR ACCOMPLISHMENTS: Established Sony Pictures Entertainment in-house design department. Created Sony Pictures Entertainment's corporate newsletters (corporate, syndication & environmental) as well as working on corporate communications and studio projects, film promotion, TV syndication campaigns, etc. Proposed and created proactive campaign diffusing community reaction to Sony Pictures Entertainment's building expansion plans. Developed successful franchising campaign for Closets By Design (taken from 3 to 27 locations) Created turnkey ad programs for Closets By Design franchisees Ran day-to-day operations and new client acquisitions for successful ad agency Earl Scheib same-store sales increase of close to 20% with development/release of new creative Placed "retro" Earl Scheib TV spots on Nick at Night at no cost to company Developed Earl Scheib's highly effective Hispanic marketing campaigns Increased creative appeal/effectiveness of Earl Scheib print ad campaigns Synchronized rollout of Earl Scheib national & regional advertising campaigns for all 150 locations. ADVERTISING AND MARKETING DIRECTOR 01/1993
to 01/1998 Company Name – City ,
State Conceptualized, wrote, designed, and produced advertising and marketing campaigns and materials for the entire company. Coordinated and ran day-to-day marketing advertising operations for all 25 company-owned and all 21 franchise offices, supervised all corporate advertising needs, as well as direct responsibility for individualized ad campaigns for over 1,200 sales agents. Fred Sands ranked as the nation's 7th largest real estate company-and only non-national company to break into top ten-during my tenure. Re-negotiated all L.A. Times contracts - effectively saving company 24% in costs Conceived and created marketing department's employee development program Conceptualized, supervised and marketed Sand's highly successful Home Auction program Created Fred Sands University course materials, marketing strategies and collateral Created new revenue stream for the company by designing new home marketing materials for new home developments. PUBLICATION DESIGNER / EDITOR 01/1988
to 01/1993 Company Name – City ,
State Responsible for the writing, editing, graphic design and production of university catalogs, ads, academic books, professional journals, direct mail campaigns, annual reports, newsletters as well as computer-generated presentation materials. Created fund-raising campaigns; coordinated special event coverage, photography, and logistics; designed museum and exhibition signage and promotions, etc. Education BA : Journalism / Marketing -
State Journalism / Marketing Skills academic, acquisitions, ad, ads, advertising, ad copy, agency, B2B, brand management, branding, broadcast, budget, cable, catalogs, closing, com, competitive, concept, content, contracts, corporate communications, CRM, client, clients, designing, direct mail, e-commerce, editing, edit, film, fund-raising, graphic design, graphics, image, insurance, legal, logistics, marketing strategies, marketing, market, marketing / communications, marketing materials, materials, media planning and placement, mail, negotiating, newsletters, newspaper, photography, POS, presentations, press releases, procurement, programming, promotion, radio, real estate, reporting, Research, retail, sales, Sales Manager, script, speeches, s 7, TV, employee development, video, web site, website, websites, articles, annual reports Additional Information / Client reference / General Air Conditioning & Heating / 2 years
-Extensive portfolio, commercial reel, salary information, and stellar recommendations available upon request- | BUSINESS-DEVELOPMENT |
851 | MAINTENANCE ENGINEERING CO-OP Experience Maintenance Engineering Co-Op , 01/2019 to 11/2019 Company Name – City , State Functioned as facility Computerized Maintenance Management System (CMMS) technical expert, and liaison to Global IT
and Maximo Support team. Managed Maximo workflows, assisted in identification and resolving Maximo 7.6 related issues. Innovated new documentation techniques for efficient flow of Maint Work Orders for future reference and accountability. Identified few key tools missing in site's Maximo. Got it enabled from HQ IT team for 1000+ AAM Global Maximo users. Expanded existing facility Maximo user count by 50%. Provided problem solving support and training to Maximo users. Created, assigned and scheduled Preventive Maintenance (PM) and Predictive Maintenance (PD) plans. Perform Process Failure Mode and Effects Analysis (PFMEA) by studying downtime trends using Maximo and SharePoint. Champion for Spindle Vibration Analysis program. Train tradesmen to gather Vibe data, analyse trends & recommend repairs. Implement 5S Methodology in toolroom. Performed GP-12 quality inspection in Production Part Approval Process (PPAP). Investigate part failures by studying Electrical, Hydraulic and Pneumatic equipment prints using AutoCAD. Plan and coordinate Maint operations with Production team to minimize equipment downtime and maximize production. Identify new, damaged or obsolete parts in store using ORACLE and coordinate with Purchasing Dept to buy it in. Student Team Leader , 05/2018 to 12/2018 Company Name Raised $5,000+ for various student scholarship funds under WMU. Coached fundraising techniques to 15 Student Ambassadors. Mechanical Intern , 01/2016 to 02/2016 Company Name Fixed design errors considering design parameters of vehicle transmission unit using SolidWorks. Registered data for processes such as Failure Modes and Effects Analysis (FMEA) and Bill of Materials (BOM). Assisted Continuous Improvement team in reviewing and refining processes to make additional improvements. Generated In-depth Root Cause Analysis reports in relation to problems and errors reported by customers. Manufacturing Intern , 01/2015 to 02/2015 Company Name – City Utilised GD&T and Unigraphics NX to identify and fix measurement and design errors. Analysed models using ANSYS. Implemented Lean Manufacturing and reduced waste by 5%. Perform geometric and algebraic calculations on CNC machines. Work History Maintenance Engineering Co-Op , 01/2019 to 11/2019 Company Name – City , State Functioned as facility Computerized Maintenance Management System (CMMS) technical expert, and liaison to Global IT
and Maximo Support team. Managed Maximo workflows, assisted in identification and resolving Maximo 7.6 related issues. Innovated new documentation techniques for efficient flow of Maint Work Orders for future reference and accountability. Identified few key tools missing in site's Maximo. Got it enabled from HQ IT team for 1000+ AAM Global Maximo users. Expanded existing facility Maximo user count by 50%. Provided problem solving support and training to Maximo users. Created, assigned and scheduled Preventive Maintenance (PM) and Predictive Maintenance (PD) plans. Perform Process Failure Mode and Effects Analysis (PFMEA) by studying downtime trends using Maximo and SharePoint. Champion for Spindle Vibration Analysis program. Train tradesmen to gather Vibe data, analyse trends & recommend repairs. Implement 5S Methodology in toolroom. Performed GP-12 quality inspection in Production Part Approval Process (PPAP). Investigate part failures by studying Electrical, Hydraulic and Pneumatic equipment prints using AutoCAD. Plan and coordinate Maint operations with Production team to minimize equipment downtime and maximize production. Identify new, damaged or obsolete parts in store using ORACLE and coordinate with Purchasing Dept to buy it in. Mechanical Intern , 01/2016 to 02/2016 Company Name Fixed design errors considering design parameters of vehicle transmission unit using SolidWorks. Registered data for processes such as Failure Modes and Effects Analysis (FMEA) and Bill of Materials (BOM). Assisted Continuous Improvement team in reviewing and refining processes to make additional improvements. Generated In-depth Root Cause Analysis reports in relation to problems and errors reported by customers. Manufacturing Intern , 01/2015 to 02/2015 Company Name – City Utilised GD&T and Unigraphics NX to identify and fix measurement and design errors. Analysed models using ANSYS. Implemented Lean Manufacturing and reduced waste by 5%. Perform geometric and algebraic calculations on CNC machines. Student Team Leader , 05/2018 to 12/2018 Company Name Raised $5,000+ for various student scholarship funds under WMU. Coached fundraising techniques to 15 Student Ambassadors. Education Master of Science : Mechanical Engineering , 12/2019 Western Michigan University - City , State GPA: 3.54/4, Product Design: Supervised team of 6 people in building working Catapult model. Conducted statistical analysis like Design of
Experiments (DOE) and Statistical Process Control (SPC) using JMP software. Developed Product Design Specification
(PDS), Quality Function Deployment (QFD), Gantt Chart, Pugh Matrix, and Failure Modes and Effects Analysis (FMEA) Bachelor of Engineering : Automotive Engineering , 06/2017 Dayananda Sagar College of Engineering, Visvesvaraya Technological University - City GPA: 3.4/4 Summary Mechanical Engineering graduate seeking opportunity that will utilize my skills in Mechanical Design, Manufacturing Processes,
DOE and Project Management. Skilled in CAD, GD&T, Analysis & Simulation, Quality Control, Machine Processing & Maintenance Highlights Finite Element Analysis (FEA), Software/Tools: IBM Maximo 7.6, SharePoint, Oracle, 3-D Design for Manufacturability (DFM), Lean Manufacturing, Computer-Aided Design (CAD), Geometric Dimensioning Process Failure Mode and Effects Analysis (PFMEA), CNC and Tolerancing (GD&T), AutoCAD, NX Unigraphics, Catia Machining, Project Management, Design of Exp (DOE), V5, SolidWorks, ANSYS, MathCAD, MATLAB, Minitab, Statistical Data Analysis, Quality Function Deployment, 5S JMP, Pam-Stamp, Microsoft Project, Microsoft Office Suite 3-D, SPC DDesign, Specification ANSYS, Statistical Process Control AutoCAD, Statistical analysis CAD, Transmission Catia, Unigraphics CNC Continuous Improvement Data Analysis Design of EExperiments (DOE) Documentation Fundraising Funds IBM Inspection Lean Manufacturing Machining Materials MathCAD MATLAB Microsoft Office Suite Microsoft Project SharePoint Minitab ORACLE Problem solving Processes Product Design Project Management Purchasing Quality Repairs SolidWorks Skills Finite Element Analysis (FEA), SSoftware/Tools: IBM Maximo 7.6, SharePoint, Oracle, 3-D DDesign for Manufacturability (DFM), Lean Manufacturing, Computer-Aided Design (CAD), Geometric Dimensioning PProcess Failure Mode and Effects Analysis (PFMEA), CNC and Tolerancing (GD&T), AutoCAD, NX Unigraphics, Catia MMachining, Project Management, Design of Exp (DOE), V5, SolidWorks, ANSYS, MathCAD, MATLAB, Minitab, SStatistical Data Analysis, Quality Function Deployment, 5S JMP, Pam-Stamp, Microsoft Project, Microsoft Office Suite, 3-D DDesign, ANSYS, AutoCAD, CAD, Catia, CNC, Continuous Improvement, Data Analysis, Design of EExperiments (DOE), documentation, fundraising, funds, IBM, inspection, Lean Manufacturing, Machining, Materials, MathCAD, MATLAB, Microsoft Office Suite, Microsoft Project, SharePoint, Minitab, ORACLE, problem solving, processes, Product Design, Project Management, Purchasing, Quality, repairs, SolidWorks, SPC, Specification, Statistical Process Control, statistical analysis, transmission, Unigraphics | ENGINEERING |
852 | SR. LEAVE OF ADMINISTRATIVE SPECIALIST Professional Summary HR Coordinator who brings 10 years developing efficient payroll and benefits processes within corporate human resources settings. Adept at learning new industry laws and standards, as well as incorporating relevant best practices into new planning and coordination. Skills Benefits and payroll coordination Superb interpersonal skills Detail-oriented Background checks Time management Exit interviews Staff recruiting and retention ADP Fluent in English HRIS Lawson Work History Sr. Leave of Administrative Specialist 06/2013 to Current Company Name – City , State Extensive knowledge of Section 125 cafeteria plans, FMLA, COBRA, ERISA and HIPAA regulations. Responsible to analyze and coordinate FMLA, STD, LTD, Military, Personal Leaves and Worker's Compensation. Makes determinations and takes appropriate actions(s) based on state and federal regulations. Supervise Benefits administration team. ADA administration and compliance. Coordinate with employees, managers, HR Partners, and TPA's, to resolve complex leave of absence questions. Train management on proper leave of absence procedures. Review and document the Leave of Absence process for all locations. Represent organization at personnel-related hearings and investigations. Works closely with Safety Manager and Employee Relations Managers to implement preventative measures to reduce WC claims. Also acts as liaison between team and risk management in communicating changes/developments with TPA's. Prepares reports and statistics for lost time and absence trends. Human Resources Specialist 11/2012 to 06/2013 Company Name – City , State Conducted employment verifications and investigations. Facilitated the criminal background check process for new hires. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Shadowed employees to determine an accurate description of the duties and skills required for each position. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Benefits Administrator 05/2012 to 11/2012 Company Name – City , State Responsible for directing and planning the day-to-day operations of group benefit programs (group health, dental, vision, long-term disability, worker's compensation, life insurance, supplemental insurances, Health Savings Plan, 401(k) plan and retirement plan). Investigated new benefit programs, improve existing programs, supervise and monitor benefit administration. Ensured that all invoices from Vendors are prepared and submitted accurately to Accounting. Coordinated annual open enrollment. Leave of Absence Consultant 02/2012 to 05/2012 Company Name – City , State Coordinated the administration of disability and leave programs. Advised employees on eligibility, provisions, and other matters related to disability and leave programs. Consulted with and advise employees, managers and occasionally HR Managers on eligibility, provisions, and other matters related to disability and leave. Assisted in the preparation and maintenance of employee leave communications. Recommended new and/or improved benefit plan processes and/or cost-saving measures. Senior Benefits Analyst 05/2011 to 11/2011 Company Name – City , State Provided innovative solutions that evolve our benefit offering and strategy Delivered annual financial and plan reporting inclusive of return on investment (ROI), metrics and measures, demographic and plan analytics Analyzed, evaluate and present proposed business initiatives and/or issues. Develop recommendations or solutions that support the business Translated customer needs into effective, valuable solutions and communicate solutions to the business. Ensured effective and efficient operations of our plans Provided communication, training and support to stakeholders Managed vendor partners to ensure the best in class products, programs and service Ensured compliance with all local, State and Federal regulations. Corporate Human Resources Coordinator 10/2006 to 05/2011 Company Name – City , State Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases and tracking leave time. Administered and counseled with employees on leaves of absence, FMLA, STD/LTD, Workers Compensation to include documentation, reporting, pay and communication to employee/manager. Liaison with TPA managing COBRA enrollments. Assisted in preparation of employee separation notices and related documentation Provide communication, training and support to stakeholders Organized and administered various special projects for the human resource department such as policies, new hire booklets, compiling data for audits. Handled Tuition Reimbursement approval. Immigration process using the E-Verify program. Conducted Exit interviews. Human Resources Benefit Representative 10/2003 to 10/2006 Company Name – City , State Managed daily entries for new hires, status changes, terminations, health benefits and welfare benefits. Resolved escalated health benefit issues that derived from the Human Resources Service Center. Conducted monthly audits from carrier's invoices and resolving discrepancies. Liaison with TPA managing COBRA enrollments. Managed hiring, enrollment, and orientation for staff members, physicians, fellows, residents and nurses. Conducted new hire orientation and annual enrollment with the benefit's team. Education Master of Science : Current Penn State University -
City ,
State Human Resources and Employment Relations B.S : Human Resources Management 12 2012 Capella University -
Human Resources Management Certifications FMLA Specialist Certification - HR Certification - September 2014 Affiliations Benefits and Compensation Certification - Cornell University - November 2006
Affiliations
Society for Human Resource Management (SHRM)
CEB Human Resources Network Skills Accounting, ADA, ADP, benefits, Benefits administration, clarify, directing, documentation, Employee Relations, financial, hiring, HRIS, human resource, Human Resources, HR, insurance, Lawson, managing, Works, PeopleSoft, personnel, policies, processes, recording, reporting, risk management, Safety, SAP, statistics, strategy, vendor management, vision | DIGITAL-MEDIA |
853 | SOFTWARE ENGINEER Profile Experienced Software Engineer generalist with a strong interest in Game Play, and AI programming. Professional Experience Software Engineer 08/2010 to Current Company Name City , State Star Wars: Galaxy of Heroes (IOS/Android, fall 2015) Worked with product managers to implement in game telemetry Implemented various features and fixed bugs required for soft launch Unannounced Mobile Strategy Title (IOS/Android, unreleased) Established first playable prototype in Unity 3D, with player-controlled units that utilized a navigation mesh while obeying rotational and movement constraints Created custom code to drive vehicle-tread animation based on vehicle velocity Unannounced Mobile Role Playing Title (IOS/Android, Unreleased) Worked with artists to develop player animation and movement code using Unity 3Ds legacy animation and navigation mesh agent Lead the evaluation and eventual adoption of Unity's Mecanim Animation System to drive character animation Wrote code to support player interaction with in-world game objects Created procedural loot animation system using physics to animate loot drops Prototyped player exploration game mode with multiple control schemes and UI Dawngate (PC, Open beta release) Extended the developer cheat system to allow in-game cheats to be used on production servers by entitled user accounts to facilitate QA testing and debugging of live builds Worked with a team to develop AI bots from a single rough prototype to a full roster of 5 bots released as part of first time user experience Developed AI behaviors, and a system that used dynamic navigation mesh obstacles allowing bots to avoid incoming enemy fire and move away from fire at current location Profiled and optimized server-side (Lua/C++) code to improve performance added new AI editor and in-game functionality to support game design requirements Command & Conquer (PC, Limited live alpha release) Enhanced and debugged (C#) server-side skirmish AI unit production and base defense, and developed code to allow the skirmish AI Generals to use taunts against opponents Established localization pipeline and workflow using EA shared technology database and tools Integrated an EA shared technology UI system (C++) into the Frostbite game client codebase Implemented HUD features such as objective system, and contextual unit information display Designed and implemented (C++) client, and (C#) server code for queued player command system, and commands including moving, attacking, changing stance, and selecting units Developed code to handle assigning units and structures to control groups Refactored hotkey system to allow hotkeys to trigger different actions based on context Star Wars: The Old Republic (PC, Shipped December 2011) Refactored server logging system initialization to improve log coverage at startup. Trion Worlds, Software Engineer 09/2008 to 08/2010 City , State Rift (PC, Shipped March 2011) Developed automated load test scenarios that included report generation for historical analysis Implemented UI features for the Game Remote Administration Tool for customer service agents Platform Engineering Team Performed feature development and maintenance of platform products, including the crash service, real-time metrics visualization system, and the data collection and transformation service Designed and developed Distributed Testing Service, a client-server based system designed to run functional, load, and scalability tests, and store results in a database Reclaimed and updated code from game team code base, and released it as part of the Trion Platform Foundation code base. Midway, Software Engineer 08/2006 to 08/2008 City , State Unannounced Third Person Action Title (PS3/Xbox 360, Unreleased) Worked in an interrupt-driven environment to implement features, fix bugs and create tools designed to improve the workflow for content creators during daily development, utilizing C++ Unreal Script, UnrealEd, and MAXScript. Core Technology Group TNA iMPACT! (PS3/XBox 360, Shipped Sep 2008), Wheelman (PS3/XBox 360, Shipped Mar 2009), BlackSite Area 51 (PS3/XBox 360, Shipped Nov 2007) Contributed to the Unreal Engine 3 based Core Technology Platform code used across all of Midway's next generation PC, Xbox 360, and PS3 titles by fixing bugs, performing integrations, and reclaiming code from game development teams. Education and Training Bachelors of Science : Computer Science May 2006 Georgia State University City , State Computer Science Skills 3D, alpha, animation, AI, C++, client-server, codebase, content, client, customer service, data collection, database, debugging, editor, features, functional, game design, logging, C#, navigation, next, developer, physics, QA, real-time, servers, Script, Strategy, telemetry, workflow | ARTS |
854 | DIRECTOR Professional Summary Skills PPC Digital Media Planning DSP Behavioral Targeting Comscore SimilarWeb Kenshoo MS Excel, PPT Agile Marketing Ads, Portuguese Advertising, Presentations Agile, Quality Agency, Quality control Auditing, Reporting Branding, Sales Budget, Bilingual BI, Spanish Capital Markets, Strategy Clients, Strategic Client Data analysis Designing DSP Direction English Fast Features Financial French Innovation Investments Leadership Marketing Market Media Planning Meetings MS Excel Modeling Next Optimization Work History Director , 07/2017 to 05/2021 Company Name With over 12 years' experience in performance
marketing (PPC), Search Engine Marketing, Social, Local and Programmatic
media. The experience I gained in portfolio management reflects in obtaining the
best results for my customers, allocating their investments accordingly for better
returns in the digital marketing world. I enjoy working in fast-paced environments
and find that the dynamism in digital marketing fulfills that completely., Vendor for Microsoft Digital Advertising. Part of a global team of 8 people all remote. Built audience clusters based on behavioral targeting for Brazilian,
Mexican, Canadian, and US markets. Utilized data analysis tools to optimize performance and improve CTRs. Project revenue in Brazil grew from $50k to over $500k and grew to over
$3mm in the second year. Assisted in quality control for other team members. Digital Media Solutions Executive Director , 01/2016 to 07/2017 Company Name – City , State Led a team of 8 specialists in search, social, mobile, display, programmatic
and local ads bringing innovation and new digital opportunities to Blinks,
focusing on Branding and Performance. Responsible for growing media spend across all channels. During this
period media spend grew over 100% (+300mm). Established procedures and best practices for Digital media planning and
execution ensuring efficiency in all stages of the customers' journey. Created and established the Blinks Media Mix Modeling. Provided strategic insight across many digital channels to the account
teams. Implemented auditing and technical evaluations to improve quality in
campaign execution and optimization. Created and delivered training to new hires and weekly training for
company employees covering all areas of digital media. Built and maintained strong partnerships with media channels providing
opportunities to implement betas, first-to-market cases and assist in
developing new products. Assisted Sales team with data and cases when elaborating presentations
for RFPs. Provided insights to BI and DevOps for the development of in-house
dashboards and media management tool. Invited to test the beta for the Facebook Blueprint Certification. Coordinated Digital Days for clients. Member and partner of senior executive leadership and actively
participated in designing the path and direction of the company. Awarded Bing Agency of the Year award (September 2017). Account Director , 01/2014 to 12/2015 Managed portfolio of largest clients at Blinks including global accounts
(+R$6mm/month) Led a team of 8 analysts that provided media strategy and
activation of branding and performance campaigns. Clients included
Netshoes, ACCOR, AIG and OLX. Cross channel reporting, analysis, and weekly wrap-ups with team and
clients. Oversaw budget allocation and prioritization for campaigns. Elaborated campaigns with clients and channel partners to develop first-to-
market cases with excellent results and benchmark examples. Created best practices such as AB Testing, Black Friday checklists,
documenting learnings, creatives analysis. Reduced CPL by 300% for one account in less than 6 months. Maintained customer's ROI whilst increasing investment from 300k to 600k. Tripled lead generation whilst reducing CPL by 150%. Invited to become an executive partner at Blinks. Account Manager , 12/2010 to 12/2013 Managed portfolio of large and SMB accounts, +- 30 accounts and led a
team of 6 analysts. Responsible for the strategy and execution of PPC campaigns. Defined strategy and KPIs based on client objectives and goals. Held monthly meetings with the clients to go over results and next steps. Behavior Targeting Specialist , 01/2008 to 01/2013 Company Name – City , State Senior Investment Specialist , 01/1999 to 03/2003 Company Name – City , State Managed portfolio of high net worth accounts (+U$ 1 million) including
Latam customers. Provided trading assistance in various financial products. Reviewed client portfolios advising them on investment solutions
conforming to their objectives. Educated clients on usage of trading platforms and software. Equity Trading Liaison , 07/1997 to 01/1999 Capital Markets & Trading - Operations Liaison between exchanges and
account reps resolving trade disputes. Reduced risk to firm by resolving disputes in a timely manner mitigating
losses. Managed downtime operations. Led team of 20+ helpers to input trades
manually into the system when downtimes occurred. Agility and
accuracy were key features. Floor Broker , 01/1995 to 01/1997 Company Name – City , State CBOE broker trading stocks such as KO, HON and BAC. Executed orders from various brokerage houses, evaluating market
volatility and order flow for best executions. Education WPP Mini MBA : Business Strategy , 04/2017 B.S : Business Administration , 05/1994 Boston College - City , State Certifications CERTIFICATIONS Google AdWords Certified
Google Analytics Certified
Facebook Certified Planning Professional. Languages English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish | DIGITAL-MEDIA |
855 | GUEST LECTURER Accomplishments Heart Zones Level 1 Personal Trainer Galter LifeCenter 2005 - Current DIANA DIMAS PAGE !2 North Park University 2011 Current Group Exercise Instructor Certifications: BOSU, Schwinn Cycling, Group Power, Group Step, Group Active, Group Core, Group Ride, R30, Group Groove, Shockwave, Arthritis Chair, Matter of Balnce Galter LifeCenter 2005 - Current North Park Univeristy 2013 Current PUBLICATIONS AND PAPERS Building your Personal Fitness Strategy" Galter LifeCenter Member Newsletter 2010. Experience Guest Lecturer Company Name Strength and Conditioning 2013, 2014 Personal Health 2014 Guest Speaker: Introduction to Sports Management. Fitness Supervisor January 2014 Galter LifeCenter 2010 Current Responsible for supervising and/or performing the day to day functions of the Fitness Specialists, Fitness Coaches, Interns, Fitness Consults and overall safety on the fitness floor. Hire, train, and evaluate fitness specialists and interns, compile and report outcome metrics, and monitor quality in all fitness testing aspects. Fundamental Fitness Instructor Galter LifeCenter. Instructor: Teach the fundamentals of exercise and fitness. principles to beginner exercisers and adults with chronic. diseases. Personal Trainer January 2011 to Current Education M.A : Physical Education , 1 2011 North Park University Physical Education B.A : Psychology and Sports Medicine Fitness Management , 1 2003 North Park University Psychology and Sports Medicine Fitness Management Languages English
Spanish speak fluently and read/write with basic competence Skills basic, Council, English, Instructor, LANGUAGES, Speaker, quality, read, safety, Spanish, supervising Professional Affiliations ACE Certified Personal Trainer since 2005 | FITNESS |
856 | TEACHER Professional Summary To be enthusiastic, highly motivated and dedicated to instilling in children the passion to become life-long learners through obtaining the position of the Enrichment Specialist at Perry Hill School. Skills Microsoft Office, Microsoft Windows XP Professional (Word, Excel, PowerPoint, Publisher), Internet Browsers, Learning Google Chrome & Applications, Infinite Campus Work History August 2010 - Current Teacher | Company Name | City , State Executed lesson plans and evaluated the effectiveness through assessment and reflection Created visual supports, using technology to enhance and to differentiate instruction Use the Go Math, Eureka, & Engage NY, IXL & Khan Academy resources to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program using Next Generation Standards Work with the Common Core & Next Generation Standards to provide structured instruction Provide Smarter Balanced NWEA Test Preparation for Mathematics & Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior Collaborate with grade partners to provide consistent instruction, and to develop and implement grade-level goals Update a teacher infinite campus with homework, grades and events to extend parental and student communication. August 2008 - June 2010 6th Grade Teacher | Company Name | City , State Provide a balanced literacy program to fifth graders based on Shelton's curriculum goal of the whole, small, whole Reader's Workshop Model, in order to increase student growth in reading stamina and comprehension skills Use various strategies and procedures for small group instruction to increase student growth in vocabulary, fluency, and comprehension Utilize Technology across multiple content areas Teach students strategies for previewing books and choose a book that is "just-right" Provide Writing Instruction through the Writer's Workshop model Utilize the Houghton Mifflin Anthology to model various meta-cognitive reading strategies Supplement the curriculum with various non-fiction texts Utilize Literacy Work Stations during small group instruction time, such as an Independent Daily Reading Station, Word Study Station, and a CMT Strand Work Station Provide small group instruction based on analysis of weak CMT strands, as well as skill needs in the subjects of Reading, Writing, and Math Administer and analyze the Developmental Reading Assessment (DRA 2) Provide application lessons to improve students' Degrees of Reading Power skills on the Connecticut Mastery Tests Used the Everyday Mathematics Curriculum to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program Provide Connecticut Mastery Test Preparation for Reading, Writing, Mathematics, and Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior. September 2007 - June 2008 Special Education Tutor | Company Name | City , State Modify math curriculum and created worksheets for a sixth grade student in accordance with IEP objectives Create accommodated quizzes, tests, lesson and study guides for sixth grade Social Studies curriculum Provide small group instruction for core content subjects in K-6 general education classrooms Provide assistance to general education teacher using the Inclusion Model for instruction Assess Kindergarten students using Shelton Public Schools Assessment Administer the Brigance Inventory of Basic Skills to special education students Administer CMT's to special education students Provide accommodations during sixth grade Writer's Workshop for a group of six students Planned and implemented an introduction to the 6th grade Science Embedded Task utilizing the Scientific Method Create visual supports using technology to enhance and to differentiate instruction Observe and assist with Everyday Mathematics, Wilson Reading, Houghton Mifflin, Scott Foresman Social Studies lesson, CMT Prep, and Literature Circles. Education 2003 Diploma : Derby High School , City , State 2007 NCATE Endorsement, National Council for Accreditation of Teacher Education
Connecticut Collaboration (Elementary Regular Education/Special Education) (013, 165 certifications) : Southern Connecticut State University , City , State 2010 Collaborative Endorsement (Elementary Regular/Special Education) (013, 165) : Southern Connecticut State University , City , State NCATE Endorsement, National Council for Accreditation of Teacher Education
Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification) GPA: 3.85 Magna Cum Laude, Outstanding Special Education Senior Award May 2007 Bachelor of Arts : Psychology Psychology Passed Praxis II (Regular Education)
*Passed Praxis II (Special Education)
*Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification)
*Passed Reading Test : Skills Arts, Basic, book, content, Council, in K, Inspiration, instruction, Internet Browsers, Inventory, lesson plans, materials, Math, Mathematics, Excel, Microsoft Office, PowerPoint, Publisher, Microsoft Windows XP Professional, Word, Next, non-fiction, Speaking, Reading, Scientific, structured, Teacher, Writer Additional Information MEMBERSHIPS/HONORS: Academic Dean's List at Southern Connecticut State University - (Fall 2003, Fall 2004, Fall 2005, Spring 2006, Fall 2006) Psi-Chi psychology national honor society Golden Key national honor society Kappa Delta Pi national honor society Most Outstanding Special Education Senior | TEACHER |
857 | FREELANCE DESIGNER Summary Multi-disciplinary designer with a strong marketing and entrepreneurial background. Experienced in leading design projects from start to finish, on time, on budget and with excellent quality. Seeking a creative position working with a top interior designer. Highlights Overall business operations Graphic design Project management Client, vendor & contractor relations Marketing & branding Trend analysis & market research Space planning Traditional fine art skills Computer drafting Design proposals & presentations Product sourcing, orders & invoicing Budget management Highlights Excellent time management skills Enthusiastic team player Quick learner Adept multi-tasker Energetic self starter Resourceful Conceptual thinker Customer-oriented Flexible Meticulous attention to detail Traditional fine art skills Proficient in Spanish Professional and mature Conceptual & schematic design skills Strategic thinker Deadline-driven Skills Advanced Adobe CS6, Illustrator, Photoshop Familiar with AutoCAD, Studio Designer, InDesign, with goals to learn SketchUp and Revit in near future. Accomplishments Founded an artisan wine brand with no previous wine industry experience Winner of 2012 "Rising Star" Award from NAWBO - National Association of Women Business Owners Spearheaded interior design, space planning, and installation for two successful Eco Chateau Wellness Spas Conceived brand name and visual concept behind Eco Chateau, a French inspired eco-friendly wellness spa Produced, secured sponsors, and organized a premier art show featuring 25 of LA's best artists at the legendary Sound City Recording Studios, which was attended by over 300 people, and featured in Huffington Post Japan, Juxtapoz, and LA Weekly. (soundandvisionartshow.com) Designed ecommerce websites and all marketing collateral for art show and wine brand Directed multiple creative projects and photoshoots for clients Scored in 99th percent tile on Johnson O Conner Research Foundation Aptitudes test in memory for design, ability to generate new ideas, and clerical speed/accuracy Presented in front of audiences of 200+, organized tradeshow booths in Germany, managed marketing budgets for a $50M company, managed portfolio of professional athletes and media VIPs Experience 04/2012 - Current Company Name － City , State Freelance Designer "Oh, Marie Fox. Everything she touches turns to amazing. Whether she is putting her brain to work thinking up some original and dazzling content, or putting her hands to work and creating something mind-blowingly beautiful, she always gives 100%, which is approximately 10% more than most people's 100%." - Nichole M, Founder of Sash Bag Launched freelance design business specializing in graphic design, interiors, logos, website makeovers, business name generation and marketing. Hired to spearhead interior design of two successful Eco Chateau wellness spas (opened 2012 & 2014) Developed winning design proposal for unique women's fitness club, while competing against 10 other designers, including the designer of Equinox gym. 11/2009 - Current Company Name － City , State Founder Imagined and launched design-driven wine brand with innovative marketing concept Identified unique market opportunity and positioned the company to fulfill unmet niche in personalized gifting Successfully navigated all startup stages of product development: crafted business plan, analyzed competitors, researched target markets, setup LLC, obtained all necessary business and alcohol licenses, vetted suppliers, sourced wine, conducted qualitative research tastings, calculated pricing model and profit margins, developed sales channel and marketing strategies Built website, designed and wrote custom content for all marketing collateral, social media and blog Hosted over 50 wine events, exported wine to China. Featured on two of the largest packaging design websites (dieline.com, lovelypackage.com), KUSI Channel 5 TV, 102.1 KPRi Radio, Formes de Luxe French luxury packaging magazine, World Packaging News, Cool Hunting project, Trendhunter, Trendera, and more 09/2007 - 10/2009 Company Name － City , State Marketing Manager & Sportswear Product Line Manager Planned several large scale events, delivered presentations to audiences of 200+, oversaw marketing budgets for a $50 Million dollar brand, managed portfolio of professional athletes and media VIPs Collaborated with cross functional departments to build and execute long-term brand and product marketing plans Designed, organized, and managed several large scale consumer events, along with all tradeshow marketing initiatives and product logistics Initiated Thor's first online demographic survey for consumers and sales force. Compiled, analyzed, and suggested initiatives based on 1,800 consumer and 200 sales rep responses Constructed detailed and insightful product positioning Competitive Landscape, which was referenced and applauded by the General Manager, Sales Director, Creative Director, Product Designers, and Product Developers Appointed as key contact person with PR agency and media. Initiated weekly press release topics and assisted media with all product needs. Consistently received press in over 14 publications Directed product launch video with athlete Chad Reed which was featured on several major motocross websites Coordinated all web content for fall catalog launch; streamlined content with advertising and sales campaign to create consistent and unified brand message Developed new point of purchase displays, such as signage, goggle racks, window decals, and ceiling hangings Created new sales program with improved visual aesthetics and functionality Analyzed sportswear sales trends and feedback to develop new product line strategies Styled and directed athletes and models during photo shoot. Recognized as Thor's best sportswear catalog to date by General Manager and Sales Reps Education 2005 University of Wisconsin, Madison BBA : International Business / Marketing, Minor in Spanish | DESIGNER |
858 | TEACHER AND READING TEACHER Summary Energetic employee with over 9 years experience in administrative. Dedicated and focused employee who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. support roles. Organized and professional. Highlights Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Strong problem solver Resourceful Strong interpersonal skills Experience 08/2016 to Current Teacher and Reading Teacher Company Name － City , State Follow the district's curriculum for 9th grade and implement daily lesson plans for 9th grade, administer tests and analyze student performance. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. Adult Education Summer School; James Irvin Education Center; Housed at Wesley Chapel High School. English 3 and English 4 Responsibilities: Follow the district's curriculum for 11th and 12th grade and implement daily lesson plans for 11th and 12th grade, administer tests and analyze student performance. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 08/2016 to 06/2016 ELA Teacher Company Name － City , State Follow the district's curriculum for 7th grade and implement daily lesson plans for 7th grade, administer tests and analyze student performance. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 10/2014 to 06/2015 2nd Grade Teacher Company Name － City , State Follow the district's curriculum for 2nd grade and implement daily lesson plans for 2nd grade, administer tests and analyze student performance. Conduct group reading activities. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 02/2014 to 10/2014 City Clerk Company Name － City , State Receives mail, telephone calls; composes correspondence upon instruction; prepares correspondence, reports, and other material. Oversees maintenance of office files and official City documents; issues and indexes ordinances, resolutions and agreement numbers and dates of adoption by the City Commission. Compiles and records information concerning municipal actions; keeps abreast of and maintains city laws, ordinance, policies, and procedures, municipal services. Record City Commission meetings; prepares and distributes minutes. Issues cemetery permits and deeds and maintains cemetery records. Issues business tax receipts. Compile and forward required materials to the Municode Corporation on a quarterly basis. Compiles and distributes City Commission meeting agendas and documents. Serves as election official for City elections. Obtains and maintains State of Florida notary public certification. 02/2012 to 01/2014 Reading Teacher Company Name － City , State Follow the district's curriculum for reading and implement daily lesson plans for 9th grade, administer tests and analyze student performance. Conduct group reading activities. Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction. Participate in faculty/parent conferences. Contact parents by phone and email to discuss student issues and or concerns. Follow district policies and procedures for teachers. Document student performance/concerns for student records. Remain professional and ethical at all times. 01/2004 to 02/2012 Bookkeeper Company Name － City , State Worked with all teachers responsible for school accounts. Issued purchase orders. Communicated with companies to purchase materials, etc. Collected and deposited money. Made sure accounts stayed balanced. Check writing-e.g. Paying invoices, reimbursements for purchases, athletic travel expenses, etc. Balanced school internal account. Checked in all merchandise that was ordered. Communicated with the district office on purchases and procedures. Followed district policies and procedures for bookkeeping. Entered payroll for the school, new employee processing of paperwork, transfer paperwork, etc. Secretarial duties as assigned by the Principal. 10/2002 to 01/2004 Secretary III Company Name － City , State Answered phones. Directed parents and visitors to school. Any duty issued by the principal. Education December 2011 Bachelor of Arts : Elementary Education Reading Endorsed and ESOL Endorsed Saint Leo University － City , State Elementary Education Reading Endorsed and ESOL Endorsed 3.59 May 1991 Associates Degree : Advertising Design Cazenovia College － City , State Advertising Design Skills bookkeeping, conferences, email, English 3, English 4, instruction, lesson plans, materials, meetings, mail, money, office, notary public, payroll, policies, reading, Secretarial, tax, teacher, telephone, phones, phone | TEACHER |
859 | SENIOR ENGINEERING PROGRAM MANAGER Summary Accomplished senior program management professional with a successful broad-based career defining and guiding the
implementation of industry best practices, standards, processes, and tools to strengthen organizations and drive
competitive growth. Extensive expertise in leading and delivering cross-functional transformational solutions.
Demonstrated knowledge of project life cycle methodologies with experience in developing and implementing
leading-edge strategies for large-scale enterprise initiatives. Proven ability to navigate complex situations while
prudently mitigating risks, identifying value creation opportunities, and building strategic partners. Skills
Program Management Portfolio Management Process Analysis Solution Design Enterprise Software Systems Integration Data Management Product Excellence Agile Methodology People Development Leadership Development Coaching/Mentoring Professional Experience Company Name City , State Senior Engineering Program Manager 02/2011 to 04/2017 Accomplishments: Managed mission critical project initiatives to support the Corporate Finance Organization Developed strategy and led effort to evaluate the upgrade of the Oracle EBusiness
Suite of Applications to Release 12. Highly complex ecosystem with over 70 countries, 100 boundary systems, and 3000 customizations Built and led project team through the assessment and proof of concept required to build business case
and secure funding for project. Defined program governance structure and staffed program Developed several presentations to executive leadership in Finance, Supply Chain, and Engineering to secure buy in and funding Accomplishments: Led various initiatives to improve operational effectiveness/efficiencies for a portfolio of over 60 projects Championed Product Excellence (PE) initiative for the Finance IT organization and drove effort to define, monitor and score PE goals Partnered with the Finance Business, defined, and implemented a governance processes to manage stakeholder alignment. Defined and managed key system risks Defined project portfolio metrics for over 60 key projects, drove effort to optimize investments, and aligned initiatives with business priorities Accomplishments: Managed several mission critical product development efforts to support the People Operations Organization (HR) Managed relationships and collaborated with business owners to develop world class technology solutions in the following process areas: Performance Management, Benefits/Compensation Management, Learning and People Development, and HR Operations Built a high-performing BI/Data Warehousing team to provide unified reporting solutions to enable HR the ability to gain insights to optimize business goals Launched a global, custom Total Rewards application to 35 countries and managed the project team Defined and managed a cross-organizational effort to assess and design a more robust integration architecture for over 60 boundary systems Company Name City , State Founder/Principal Consultant 03/1998 to 01/2011 Provided consulting services to several Fortune 500 organizations to solve complex challenges, including enterprise systems implementations, process improvements, application development, and release management all within complex, global environments. Key clients included Google, Cisco, Arbonne International, 24 Hour Fitness, Symantec, Critical Path, Fujitsu Computer Products of America, Etec Systems, and Disney. Accomplishments: Managed implementation projects for critical Financial and CRM applications ranging from Oracle, Salesforce, and custom applications. Planned and managed execution of cross-organizational effort (Business, Engineering, Infrastructure, and Hardware) to relocate over 70 servers supporting key corporate finance business applications Developed a quality assurance strategy for the implementation of a Customer Advocacy on-line service contract portal to improve company interactions with suppliers, partners, distributors, and customers. Defined QA strategy and managed execution by 25 leads across multiple functional areas - Quoting, Ordering, Registering, Renewing, and Service Contract Management Managed the stabilization phase of an ERP implementation for Contracts Processing, Billing, and Member Services for over 300 fitness centers Developed Oracle training strategy and delivered training to business users on Finance, Manufacturing, and Supply Chain modules Company Name City , State Senior Manager 06/1993 to 03/1998 Provided consulting services to several Fortune 500 organizations to solve complex business challenges, including enterprise systems implementations, process improvements, application development, and release management all within complex, global environments. Key clients included Disney, Glenayre Electronics, Quantum Corporation, and Western Staff Services. Accomplishments: Managed resources, costs, schedules and drove end-to-end delivery of global world-class technology solutions at client organizations Developed and presented successful proposals for several business development efforts to prospective clients Coached and mentored consultants for leadership development Led the Demand Management Center Of Excellence for the Oracle Practice to develop best practices and promote knowledge sharing for client engagements Adjunct Professor Claremont Graduate University, Claremont, CA Designed and Co-Facilitated a new transdisciplinary course "The Art & Science of Computational Thinking for Industry" for Masters and PhD students. (Fall 2014 - Fall 2016) Mount St. Mary's University, Los Angeles, CA Instructor at Mount St.Mary's University - Taught programming language courses to undergraduate students in the Computer Science Department.This included advanced courses for honor students and introductory programming courses for non-computer science majors. (1987 - 1988) Education Ph.D. : Computer informations Systems and Technology Claremont Graduate University , City , State Master of Science : Computer Information Systems and Technology Claremont Graduate University , City , State Bachelor of Arts : Business Administration Mount St. Mary's University , City , State Certifications Myers-Briggs Certified Practitioner, Feb 2017 Certified Professional Co-Active Coach, Mar 2017 - Mar 2018 Publications Doctoral Dissertation : "An Examination of the Role of IT Governance, Interorganizational Collaborations, and Interorganizational
Learning in ERP Implementations" AMCIS Conference Proceedings : "Examining the Role of IT Governance in the ERP Post-Implementation Phase" OAUG Conference Proceedings : "Redesigning the Order Fulfillment Process in Order to Realize the Benefits of an Oracle ERP Implementation Professional Affiliations Industry Advisory Board Member, Drucker School of Management - 2015 to Present | ENGINEERING |
860 | DIRECTOR OF DIGITAL TRANSFORMATION Executive Profile Digital and print media professional and consultant with a strong vision to develop new projects and specialist in business development. Strong management skills and leading teams. Result oriented. Passionate and experienced in product and audience development, analytic tools, emerging technologies and their applications in the media industry. Social media and content strategist. Bilingual. Skill Highlights Journalism Editorial Leadership New Media Digital Media Business Development Audience Development Strategic Planning Product Management Social Media Online Journalism Mobile Advertising Marketing Digital Marketing Media Strategy Editorial Writing Editing Storytelling Multimedia Storytelling Content Strategy Content Management SEO Organizational Skills Consultant Digital Analytics Staff Development Blogging Media Relations Core Accomplishments Journalist, columnist, executive editor, media business executive and consultant specialized in digital and new media with almost 30 years of experience working in more than one hundred media companies in Spain, Argentina, Brazil, Chile, Mexico and other Latin American and European countries. Focused in business development and revenue strategies. Specialized in new media (digital, social, audiovisual), business development, newsroom organization and media management. With extensive experience in the transformation of legacy media (especially newspapers and television) in digital and multimedia brands, and in the launching of new digital media. Winner of several prizes and distinctions: Society for News Design (SND) for works in print and web and 14 gold José Martí Awards of the National Association of Hispanic Publications (NAHP), between them best newspaper (El Diario, NY and La Opinion, LA) and best weekly newspaper (La Raza, Chicago). Chosen as one of the most influencial Spanish journalists on Internet, according to El Mundo newspaper. Journalism professor in several universities, Master in Journalism and frequent speaker in professional media events, conferences and workshops (WAN-IFRA, INMA and others). Co-author of several books about journalism and digital media. Professional Experience January 1999 to January 2006 Company Name Director of Digital Transformation ImpreMedia Vicepresident of Content, in charge of digital and print operations of the company. ImpreMedia is the leading Hispanic news and information company in the U.S. in online and print. Twenty-three percent (23%) of U.S. Hispanic adults use an impreMedia network product in a given month, drawing 9.5 million unique visitors per month. ImpreMedia publishes products in 15 U.S. Hispanic markets that reach 3.6 million print product readers monthly. Its leading publications include La Opinión in Los Angeles and El Diario La Prensa in New York. Its online properties include: www.impremedia.com; www.laopinion.com; www.eldiariony.com; www.laraza.com; www.laprensa.com; www.laopiniondelabahia.com; www.rumbotx.com; quieromasfutbol.com; and paratimujer.us. Currently managing as Senior Consultant the digital transition of La Nación (Buenos Aires, Argentina), one of the main news media in Argentina and the Impremedia's shareholder to a new business and organization based more on digital and video than in print. CEO and owner of Mediathink Consultores (2007-2013), an international media consultancy and research company specialized in news media: new digital and business projects and how to change the legacy companies to a digital environment. With experience in projects and works in more than one hundred media organizations and twenty countries in Europe and Latin America. Main clients: Vocento, Agencia Efe, Grupo Planeta, Ministerio de Sanidad e Igualdad, La Voz de Galicia, The Cocktail and others (Spain); Grupo Clarín, La Nación, La Voz del Interior (Argentina); El Mercurio (Chile); El Comercio (Perú); O Globo, Correio Braziliense (Brazil); GFR Media (Puerto Rico); La Prensa Gráfica (El Salvador) and others. Associated Director and board trustee of Fundación Instituto para la Innovación Periodística 2IP, a professional and academic organization of innovation and entrepreneurship in journalism and media. Chairman of the Experts Committee in New Business Models for Journalism. Founder and Executive Editor of ADN.es (2007), one of the first innovative news social media websites in Spain (Madrid, Grupo Planeta). Newsroom Reorganization, Contents and Digital Media of 12 newspapers, local television and radio for the main regional and local media group in Spain. January 1996 to January 1999 Company Name CEO and General Manager consultants in news media, content, product, business development, newsroom organization and design. Managing Editor of Diario 16 (Madrid, 1995-97), a national newspaper and digital news media. January 1992 to January 1995 Managing Editor and Art Director of El Periódico de Catalunya Executive Editor of the El Periódico de Catalunya´s special edition during Olympic Games in Barcelona, 1992. Founder, Art Director and Managing Editor in El Sol, a Spanish national newspaper (Madrid, 1990-92). Reporter in the business newspaper Cinco Días (Madrid, 1989) and the local newspaper El Ideal Gallego (A Coruña, Spain). Career in Tech Companies Business and Technology consultant in Classora http://en.classora.com/ an innovative company working in semantic intelligence, web 3.0 and artificial intelligence applied to digital media. Founding partner and shareholder of the digital marketing company Incuentra.com, now nlocal.es (Spain) and nlocal.mx (Mexico) after the sale of company to Plenum Media Group. Education 1989 Newspaper El País-Universidad Autónoma de Madrid Spain Master in Journalism (MA) 1987 Navarra University Spain Bachelor's Degree (BA) : Journalism Journalism Skills academic, Art Director, artificial intelligence, business development, com, Consultant, content, clients, Editor, drawing 9.5, http, innovation, Journalism, Latin, Director, Managing, marketing, 97, works, network, newspaper, newspapers, publications, radio, Reporter, research, Spanish, television, unique, video, websites | DIGITAL-MEDIA |
861 | INDEPENDENT PUBLIC RELATIONS CONSULTANT Executive Profile Accomplished professional with demonstrated ability to deliver strategic internal and external communications. Experienced in hospitality industry. Highly-skilled in event creation, oversight and management, as well as all aspects of media relations. Skill Highlights Exceptional leadership/communication skills Creative pitching Promotional campaigns Experienced spokesperson Event management International Relations Project management Market research and analysis Copywriting and copyediting Customer-oriented Deadline-driven MS Office, Social Media platforms, basic HTML through Dreamweaver Core Accomplishments Public Relations and Event Management: Initiated re-branding and imaging campaign which resulted in 10%-20% increased visitation per year. Created and managed private and public events for parties, corporate break-outs, weddings, family days and visiting VIP's. Initiated a public relations capital campaign for a non-profit on a tight budget, raising over $20 million in pledges and support. Garnered first national and international coverage for 40+ year old institution, and maintained visibility with more than 40 features and spotlight listings each year. Spearheaded new social media programs which increased program sales 25% within the first year. Collaborated with local organizations to increase exposure for Palm Beach County to key travel and tour groups Represented clients on Culture Key initiative to drive tourism post-9/11 resulting in 10% increased visitation and hotel stays Collaborated on behalf of clients on tourism initiatives through the Palm Beach County CVB resulting in record-breaking stays and visitation for three fiscal years. Coordinated major press events for Jet Aviation terminal opening and Keys to the City with less than three weeks' notice, resulting in more than 20 features and national exposure. Researched story ideas and created national pitch, resulting in international coverage in more than 15 countries. Professional Experience Company Name January 2009 to Current Independent Public Relations Consultant City , State Provide full public relations services for nearly 20 for and non-for-profit businesses and organizations through the quad-county area. Services include: Identifying customer needs through market research and analysis. Defining project and company vision, strategies and tactics. Research and tracking advertising and public relations activities. Evaluating and managing new strategic business opportunities. Expanding product and company recognition in the national and local press to support the sales and marketing teams. Creating and managing special events to draw customers and media attention. Establishing and maintaining cooperative relationships with representatives of community, consumer, employee and public interest groups. Organizing public appearances, lectures, contests and exhibits to increase product awareness. Designing web and other content, including monthly newsletters and promotional calendars. Developing and implemented 5-10 public relations business plans each year. Working with management to identify trends and developments that might influence PR decisions and strategies. Establishing long-range objectives and developed innovative strategies to help achieve them. Cultivating positive relationships with the community through public relations campaigns. Generating programming capital for the agency by planning and coordinating fundraisers, writing grant proposals and securing volunteer investments. Managing all media, press and public relations issues. Coaching less experienced public relations staff members on media relations practices. Company Name Current Director of Marketing, PR and Special Events City , State Managed online and print advertising budgets up to $100,000. Identified customer needs through market research and analysis. Oversaw and assisted in developing two new websites and all social media strategies. Oversaw and managed all private and public events, coordinating with catering and entertainment. Served as organization spokesperson for media and the community. Organized, planned and implemented press conferences for new openings, groundbreaking, capital campaign and scientific breakthroughs. Designed, drafted and distributed public information materials and quarterly newsletters and e-blasts. Implemented creative, press-worthy events for the public and increased exposure, resulting in more than 40 feature hits across all media outlets per year, and increased visitation each year. Researched, negotiated, implemented and tracked advertising and public relations activities. Represented the Museum on all tourism and hospitality committees including the Palm Beach County Attractions Association, CVB, Tourist Development Council, Florida's Governors Conference on Tourism, VisitFlorida and Palm Beach County Cultural Council, resulting in regular coverage from national and international travel writers. Trained all employees on VIP and media etiquette. Coordinated all VIP, celebrity and donor visits. Pitched location shoots to visiting and local film industry to garner increased exposure. Implemented marketing and public relations initiatives to drive attendance, resulting in an increased operations budget from $500k to more than $2 million within ten years. Education Palm Beach Atlantic University 1999 Bachelor of Science : Organizational Management Organizational Management West Marketing, Public Relations and Journalism coursework
Graduate level courses completed in International Business Management
Buena Vista Hospitality management training City , State , USA Languages Conversational Spanish, elementary Mandarin Affiliations Palm Beach County Attractions Association, Past President and Treasurer (1999-present) Palm Beach County CVB, Marketing and PR Sub-Committees Chair (4 years) Palm Beach County Cultural Council, Marketing/PR Committee Representative (1999-present) Palm Beach Film Society, Vice President (2002-present) Skills MS Office, Dreamweaver, advertising, social media platforms, wesbsites Conversational Spanish and elementary Mandarin | PUBLIC-RELATIONS |
862 | DESIGNATION: HR ASSISTANT Professional Summary Human resources coordination and management professional offering a strong background in employee training and development, new hire orientations and employee relations.A Committed HR Professional with around 3.5 years of qualitative experience in HRD/Administration including Recruitment & Selection, Performance Management System, MIS & HRIS, Employee Master, Training & Development and HR ISO documentation. Core Qualifications New employee orientations Maintains confidentiality Human resources audits HRMS HR policies and procedures expertise Staff training and development MS Word, MS Excel and MS Power point. Experience Designation: HR Assistant Mar 2008 to Jun 2010 Company Name － City , State Recruitment : Sourcing and short listing resumes from job portals, jobs postings and internal data bank based on Recruitment Specifications and needs given. Sending the screened profiles to the indenter, obtain the shortlisted profiles from indenter and coordinate the Interviews. Preliminary screening of candidates at junior and middle level. Preparing and Issuing offer letters to selected candidates. On boarding process and induction programme for the new joinees. Completing joining formalities and preparing appointment letter and Salary break up. Performance Management System: Assisted in design and development of Performance Appraisal Forms and setting up of new appraisal system. Assisted in indentifying and designing the Competency Framework. Assisted in Conducting of PMS Awareness workshops to all employees across the group. Guide employees to fill-in Performance Appraisal Forms by clarifying their doubts. Assisting executive staff in designing KRAs. Interact with functional heads and ensure receipt of Appraisal forms within the time frame. Increments through the Grading & Percentage Accountable for MIS, HRIS and Employee Master : Making a consolidated list of additions, separations, transfers (in/out), Regularized of all department/Process. Compilation, preparation and generation of reports in different formats. Preparation of Employee attrition rate details (Business, Cadre and Function wise) and reasons for Separation of Employees. Training and Development: Identification of Training needs based on Performance Appraisal. Planning of Training Programs, Preparation of Training Calendar & Preparing training budget Identifying the internal and external trainers Arranging internal & external training for employees. Archival of training material Maintaining training records & evaluating effectiveness of training. Keeping track of trainings provided to the new joinees (OJT) Leave & Attendance: Collection of attendance particulars, list of joinees, separations, confirmations, regularization and transfers of employees for preparing pay sheet. Obtain details of employees salary advances, TDS Deductions and other recoveries if any, from Accounts department. Making entries and necessary changes in pay sheet to generate payroll. Prepare pay sheet and sent to accounts department for processing salary payments. Prepare individual bank advices showing the salary amounts to be deposited in individual employee accounts. Updating the leave balance of the employees as per the attendance reports. HRIS : Tested and uploaded and running live data into Greytip software since testing to go live. Additional Responsibilities : Maintaining personal files of an employee as per ISO audit requirement. Updating ISO HR dash board. Handling employee grievances. Solely responsible to do the documentation for the HR team for certification of ISO 9001:2000 Exit interviews and formalities Drafted department-specific employee announcements. Management Trainee, QA Aug 2007 to Dec 2007 Company Name － City , State Involved in the quality process of various projects according to ISO 9001:2000 standards. Monitoring the fortnight reports and quality objectives for the projects assigned. QMS Induction for the new joinees. Arrange kick off meeting for all the projects Informing the project leads about the statutory compliance of documents . Took training of Software Development Life Cycle. HR Coordinator Nov 2006 to Apr 2007 Company Name － City , State Screening profiles using various job portals & shortlisting candidates as per the requirement Coordinating with the recruitment head at the time of walk-In's Conducting telephonic interviews and scheduling for next levels of interviews Preparing offer letters and appointment letters for the new joinee's Completing all the joining formalities and sending the training schedule to the respective Department head and the joinee Induction to HR policies and introducing the employee to all the departments and creating a friendly environment for the new joinee to work Responsible to maintain hard and soft copy of all employees records Worked with employees and management to address staff members concerns Managing all HR administrative issues related to personal files , employment contracts , work confirmations and notification letters Managing exit formalities and conducting exit interviews Administered performance appraisals Skills HRIS, ISO, Recruitment, Performance Appraisal, Training & Development, Leave & Attendance,Entry & Exit Education MBA , Human Resource 2005 Bankatlal Bhadruka Collage － City , State , India B.COM , Commerce 2003 Pt.Ravishanker Shukla Uiversity － City , State , India Languages English : Advanced and Fluent Hindi : Advanced and Fluent Telugu : Advanced and Fluent Bengali : Conversational Spanish : Conersational Personal Information DOB : September 28th , 1982 Nationality : Indian Marital Status :Married Visa Status : EAD | HR |
863 | DINING SERVICES COORDINATOR Professional Summary I have worked in fine dining, in hotels, for more than half of my career, and I also have experience in the hospitalsetting. I have been in the elderly care field for the last 20 years. I have menu creativity, and I can work a smallbudget or a large one. I don't believe in waste, therefore I will use leftovers to create wonderful soups sauces and salads. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Skills Team leadership Budgeting and finance Self-motivated Strong verbal communication Staff development Employee training and development Fine-dining expertise Ordering and invoicing CPR certification Committed team player Process implementation Institutional and batch cooking Beautiful presentation of food Strong attention to safe food handling procedures Effective planner Food presentation talent ServSafe Certification Outgoing and energetic Training personnel Work History Dining Services Coordinator 07/2016 to CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs and buying through approved suppliers. Systematically tasted and smelledall prepared dishes, and observed color, texture and garnishes. Effectively managed and assisted kitchen staff inproducing food for banquets, catered events and member dining areas. Consistently kept a clean and safeenvironment by adhering to all federal, state and local sanitation and safety requirements. Consistently kept aclean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followedproper food handling methods and maintained correct temperature of all food products. Managed employees,performed all in services, cooked and coordinated with the registered dietitian, to comply with state regulations. Cleaned and washed dishes, executed special dinners, and holiday events. Stayed in budget and ordered allsupplies and food for housekeeping, nurses, and kitchen staff. Dining Services Coordinator 07/2016 to Current Company Name – City , State 07/2016 to CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs and buying through approved suppliers. Systematically tasted and smelledall prepared dishes, and observed color, texture and garnishes. Effectively managed and assisted kitchen staff inproducing food for banquets, catered events and member dining areas. Consistently kept a clean and safeenvironment by adhering to all federal, state and local sanitation and safety requirements. Consistently kept aclean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followedproper food handling methods and maintained correct temperature of all food products. Managed employees,performed all in services, cooked and coordinated with the registered dietitian, to comply with state regulations. Cleaned and washed dishes, executed special dinners, and holiday events. Stayed in budget and ordered allsupplies and food for housekeeping, nurses, and kitchen staff. Healthcare Kitchen Manager 10/2011 to 01/2015 Company Name AlabamaEstablished and maintained open, collaborative relationships with the kitchen team. Collaborated closely with theFood and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident.Established healthful and therapeutic meal plans and menus. Coordinated nutrition care with other members ofthe health care team and delegated responsibilities. Dining Services Director 07/2007 to 10/2011 Company Name – City , State Communicated openly and honestly with the management team during each shift to ensure it ran smoothly. Skills Communication, training, empowering, budget control, transforming leftovers into soups salads and delicious meals. Development of a stable staff, and happy residents. Able to generate all aspects of state regulations, Records and logs kept up to date. Family Functions and special events are especially fun and happy. Professional and caring. Able to adapt to any circumstance and cook to perfection. Education Bachelor of Science : Human Resources Management 1998 Faulkner UniversityMontgomery -
State Human Resources Management Activities and Honors
Certified in Serve Safe Management, and ongoing classes through the company understanding the agingindividual. These classes are for aging with dementia, as well as any other problems that the aging person mayhave. Although the classes are within the organization, They are very insightful, and informative. Therefore I amable to understand and comply with residents needs as well as pleasuresfor their favorite foods. I have justcompleted my certification through online courses for substance abuse counseling. I believe the more you knowthe more you can help someone else. | HEALTHCARE |
864 | SALES REPRESENTATIVE Summary Ambitious Yard Manager with more than 15 years of management experience in the Oil and Gas and Transportation Industry. Applies strong analytical and critical thinking skills to solve complex operational problems. Highlights Inventory management Employee development and management Expense control Materials accountability Scheduling Customer service-oriented Safe driver Shipping and receiving Heavy industrial equipment Vendor management Superior negotiation skills Motivated self-starter Cost reduction Current CDL license Map reading and navigation skills Heavy hauling Experience May 2016 to July 2018 Company Name City , State Sales Representative Established new customer accounts. Delivered products to customers in timely manner. Efficiently addressed issues with customer accounts to ensure quick resolution. Updated database with customer and sales information. Completed documentation for product and service sales. Maintained productive relationships with existing customers through exceptional follow-up after sales. Informed management of special sales and service issues. Cold-called prospective customers to build relationship. Processed all sales transactions accurately and in a timely fashion. Guaranteed positive customer experiences and resolved all customer complaints. Confirmed that appropriate changes were made to resolve customers' problems. Built and maintained effective relationships with peers and upper management. Answered customers' questions and addressed problems and complaints in person and via phone. Trained new employees on company customer service policies and service level standards. Recommended and helped customers select merchandise based on their needs. Attended local, regional and national trade shows for product development training as defined by territory needs. Helped customers select products that best fit their personal needs. November 2015 to May 2016 Company Name City , State Truck Driver Maintained telephone and radio contact with supervisor to receive delivery instructions. Checked load accuracy and stability before each trip. Hooked and unhooked trailers from the tractor and converter dollies. Recorded expenses and maintained receipts. Connected air hoses and electrical lines, installed and removed tire chains and manually cranked dolly wheels. Submitted reports on the condition of the truck at the end of each trip. Operated a tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions. Picked up customer loads in a timely and accurate manner. Interacted with customers and vendors in a friendly and timely manner. Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges. Retained valid proof of insurance and registration in vehicle at all times. Conducted daily DOT pre-trip inspections according to a set checklist. June 2015 to November 2015 Company Name City , State Sales Representative Maintained productive relationships with existing customers through exceptional follow-up after sales. Established new customer accounts. Updated database with customer and sales information. Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service. Greeted store customers promptly and responded to questions with knowledgeable service. Generated high volume of referrals. Delivered products to customers in timely manner. Cross-sold additional products and services to purchasing customers. Delivered products to customers in timely manner. Delivered products to customers in timely manner. Cold-called prospective customers to build relationship. Built customer confidence by actively listening to their concerns and giving appropriate feedback. February 2015 to June 2015 Company Name City , State Sales, Internet Sales Led sales calls with team members to establish sales and customer retention goals.Grew number of customers by 100% in 5 months.Determined merchandise price schedules and discount rates.Monitored customer preferences to determine focus of sales efforts.Maintained friendly and professional customer interactions.Identified prospective customers using lead generating methods and performing an average of 60 plus cold calls per day.Participated in various incentive programs and contests designed to support achievement of production goals.Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. July 2014 to August 2014 Company Name City , State Project Manager Dispatched, Assigned workloads, Assigned projects and tasks to employees based on their competencies, scheduled routes and job duties. Documented daily equipment inspections and submitted daily inspection forms to Manager. Coached and mentored Supervisors and Dispatchers. Reviewed and approved all truck repairs and Reviewed and approved all fuel reports. Bid on jobs, also handled customer orders. Also went over Drivers logs and DVR's and turned in to Manager. June 2006 to July 2014 Company Name City , State Yard Manager Select Energy Services - Cleburne, Texas Qualified competitive subcontractor bids prior to execution of contracts. Monitored the safety of all construction activities, making on- site personnel safety the top priority. Managed the day-to-day tactical and long-term strategic activities within the business. Reduced and controlled expenses by improving resource allocation. Reviewed and approved billing invoices and expense reports. Coached and mentored all Supervisor and Dispatch members by offering constructive feedback and taking interest in their long-term career growth. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives. Assigned projects and tasks to employees based on their competencies and specialties. Assisted the project manager with bidding new jobs and projects. Reviewed and approved all payroll and fuel reports. Made and submitted all monthly allocation sheets. Documented daily equipment inspections and submitted daily inspection forms to Manager. June 2004 to June 2006 Company Name City , State Supervisor Reviewed and approved billing invoices and expense reports. Maintained account plans for top client accounts .Recruited and hired new drivers and operators .Documented daily equipment inspections and submitted daily inspection forms to Manager. Dispatched trucks, and met with Company Men to get invoices signed. June 2002 to June 2004 Company Name City , State Forklift and Loader Operator Maintained operator logs, forms and records in accordance with company policies and DOT Regulations. Operated equipment safely and efficiently at all times. Obtained proper signatures as required. Operated and maintained a forklift and loader in a safe and efficient manner .Executed daily pre-trip and post- trip inspections and documentation in compliance with DOT guidelines and company policies. June 2000 to June 2002 Company Name City , State Supervisor Selected the most efficient routes in compliance with delivery instructions and fuel policy. Presented customers with bills and receipts and collected payments for goods delivered. Operated heavy equipment, including forklifts, stair climbers and pallet jacks. Evaluated customer needs and determined appropriate action, referring their questions to management when necessary. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. July 1998 to June 2000 Company Name City , State Supervisor Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Processed shipment documents neatly and efficiently for each load. Obtained and maintained proper delivery authorization and pickup documentation. Interacted with customers and vendors in a friendly and timely manner. May 1997 to July 1998 Company Name City , State Trainer Processed shipment documents neatly and efficiently for each load. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist .Communicated the duties, compensation, benefits and working conditions to all potential candidates. Contacted all job applicants to inform them of their application process. Education 1981 Castleberry City , State , USA GED : General General Castleberry - River Oak, Texas, USA I also have Commercial Driver Training. Heavy
Equipment Operator Certificate. Forklift Operator Certificate. Operations and Quality
Management coursework. I also have a certificate for attending a Alcohol and Drug
Behavioral awareness class. As well as a CPR and First-Aid class. Skills benefits, billing, competitive, contracts, CPR, Client, delivery, Dependable, documentation, Drivers, Equipment Operator, expense reports, First Aid, First-Aid, forklift, forklifts, Forklift Operator, forms, inspection, communicator, payroll, peak, personnel, policies, Procedure development, Quality
Management, Relationship building, repairs, safety, selling, self-starter, strategic, Supervisor | SALES |
865 | ENGINEERING SYSTEMS
INSTALLER Summary Seasoned Information Technology professional with over 7 plus years of experience working in various industries. Excellent knowledge on computer hardware, software, peripherals, central processing units, network administration, servers, network routers, Microsoft applications, technology support specialist, Windows OS, Windows Server, Mac OS, Managing, QA testing, client support, and help desk. Also highly experienced in procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals. Excellent communication and interpersonal skills. Professional work ethic, strong attention to detail and an ability to produce top quality results in deadline driven environments.
Objectives
To secure an it specialist, desktop support, network administration, database administrator, technical support specialist or related position with a growing organization where my Microsoft certification, technical aptitude, networking, windows and Mac os, apple and android IOS, web development, application development, Linux, Microsoft applications, managing, testing, client support, help desk, technical support, troubleshooting, and leadership skills,. To benefit those who I work for as well as myself. By combining these synergies, I believe I can be of great value to this company. Highlights Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC): Expert Network Security (not certified/in process): Expert Networking: Expert PC hardware and software installation, configuration, and troubleshooting: Expert Remote Desktop and Help Desk Management software: Expert Verbal Communication: Expert Technical Support: Expert Team Leadership: Expert Programming Languages: Expert On-call tech support: Expert Windows & Mac OS: Expert Wiring/Wire Spicing: Cat3, Cat5, Cat5e, Coaxial : Expert Management: Expert VoIP, TCP/IP, IPSec, ATM, SS7, IPX, DNS, BIND, DHCP, HSRP and LAN/WAN architecture: Expert Application Development:: Expert Voice Over IP Telephone: Expert Inventory Management: Expert Experience Engineering Systems
Installer August 2006 to January 2013 City , State Worked with all Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC). Authored procedure for entering inspection results into the computer database. Maintain, inspect, tested, and tested computer hardware components as needed. Installed, configured, upgraded, troubleshoot and repaired applicable software, and hardware. Forward hardware and software issues to the appropriate level. Diagnose and resolve hardware/software connectivity issues. Remote Access into client computers. New hire and client training. Installed and configured various software programs. Worked with Windows Applications (Windows 95, Server (2008, 2012), 2000, ME, XP, Vista, and 7). Worked with Mac OS and IOS. User account management. Responsible for all local/network printers servicing, configuring, repairing. Software and App Development. Configured and monitored networks to ensure their performance, health, and reliable operation for fulfilling business objectives and processes. Troubleshoot as needed Experience working with network routers. Operated Switches, Cisco ASA firewall, Juniper Net-screen, CheckPoint firewall, Enterasys Dragon IDS/IPS. Database managing. Worked alongside a team of technical analysts and other technicians on PC refresh projects throughout the building managed virtual private networks for different clients. Redesign of the network to keep up with the changing needs of the organization. Delivered and collaborated on the design, implementation and support of network core routing, switching infrastructure, Remote Access, B2B VPN, and security services for our customers Installed Home automation systems, Home surveillance, and Custom PC's. Oversaw projects, installations, and customer completes. Created Project Tickets. Completed the wiring for Ethernet networks including punch-down blocks/patch panels/CAT 5 & 6. Installation of test devices (chassis-based call controllers, rack-mounted PCs, etc.) into telecom equipment racks. Designed and deployed company LANs, WANs, and wireless networks, including servers, routers, switches, and other hardware. Experience with the cloud. Performed server and security audits, and Performed system backups & recovery. Trained help desk in Cisco products, WAN, LAN and troubleshooting through documentation. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. On-call support. Transferred PCs and printers both internal and external. Delivered product support for all hardware and software related issues. Conducted accurate data entry of secure information. On-site & Off-site 24/7 customer service. Ability to multi-task while keeping top quality results Receiving and processing NSF checks, credit cards, money orders, and ACH checks. Ability to work alone, part of a small team, or large tech team which includes DBAs, Sys Admins where communications and collaboration are key. Provided 1st level/Tier 1 and 2ed level/Tier 2 Helpdesk support for over 3000 internal and global end user. 2+ years in the Human Resources department providing accounting, collaboration, client & customer follow-ups, timecard management, and disputes services. IT Technician/QA Tester August 2013 to September 2014 Company Name － City , State Worked with almost all Microsoft applications (word, excel, powerpoint, access, exchange, InfoPath, Lync, OneNote, outlook, project, publisher, SharePoint(s), visual studios, etc). Wrote up reports at the end of shift on progress and any problems that occurred doing shift. Authored procedure for entering inspection results into the computer database. Maintain, inspect, and tested computer hardware components & software. Worked independently, evaluated customer requirements and provided solutions. Installed, configured, upgraded, troubleshoot, and repaired applicable software, and hardware. Forward any software or hardware issues to the appropriately level. Pc, mac, and laptop deployment. Diagnose and resolve hardware/software connectivity issues. Diagnose Network issues. Remote access into client computers. Project ticket management. Worked on OS (windows 95, 2000, me, XP, vista, 7, 8, and 8.1) and Windows Server. Worked on Mac OS and Linux. Created & unlocked users accounts. Tested hardware and software in pre-alpha, alpha, beta, and final stages. Database entry. Web Development (HTML, HTML5, CSS3, Php, MSQL, Java, Java Script). Communicated with my team and clients Provided leadership to my team. Installation/Service Technician July 2014 to Current Company Name Installed, programmed, serviced, & repaired home security systems, home surveillance systems, & home automation systems. Wire splicing (coaxial, cat5, cat6, & rj12). Updating, repairing, replacing, reactivating old alarm systems. Customer support. Technical support. Timecard management. Inventory management. Update customer information. Resolve billing discrepancies. Receiving and processing NSF checks, credit cards, money orders, & ACH checks. Customer/New hire training. Ensured customer inquiries and problem concerns were resolved in a timely matter. Responsible for company vehicle that was given to me. Hobbies & Interests Freelancing. Web & App Development. Tech Support Microsoft Applications Training. Network Administration. Education CompTia Certification (In Progress) Enrolled A+, Cloud+, Network+ ,Security+, Linux+ ITT Tech Electronics and Communications Engineering Technology & Software Development Baton Rouge , Louisiana Enrolled Enrolled and will Graduate : 2018 BACHELOR DEGREE : Electronics and Communications Engineering Technology Electronics and Communications Engineering Technology ASSOCIATE DEGREE : Software Development Glen Oaks High School Software Development High School Diploma Microsoft Certification
Baton Rouge : May 2013 State While attending Glen Oaks High, I enrolled into a Computer Hardware, Entry to Software Development, and Microsoft Office Certification Course. These courses improved my knowledge in Computer Hardware and Software Development.
Microsoft Office Certification - Received Certifications Expert Organized : Expert Collaboration : Expert Time Card/Management: Expert Accounting: Expert Process Improvements: Advanced Mobile App Development: Expert Analysis: Advanced Network Administration: Advanced Web Development: Advanced PHP, HTML HTML5, Css, Css3, Mysql, java, Php Frameworks, & Jquery:: Advanced Sales: Advanced VPN: Advanced Linux: Intermediate Skills A+, account management, Accounting, alpha, Application Development, Microsoft Applications, ATM, automation, B2B, billing, BIND, CAT 5, Cat5, Cisco, Computer Hardware, hardware, credit, Css, CSS3, client, clients, customer service, Customer support, data entry, Database, DHCP, documentation, DNS, Electronics, Ethernet, fax machines, firewall, Help Desk, HTML, HTML5, Human Resources, PHP, IDS, inspection, inspect, Inventory management, IPX, Java, Java Script, Jquery, LANs, LAN, leadership, Team Leadership, Linux, mac, Mac OS, managing, all Microsoft, Access, Excel, Exchange, money, Microsoft Office, Outlook, PowerPoint, Publisher, SharePoint, Windows Applications, Windows, 2000, Windows 95,, Word, MSQL, Mysql, NSF, Network Administration, network printers, Network Security, Network, Networking, networks, OS, PC's, PC hardware, printers, processes, Programming, Progress, quality, Receiving, repairing, routers, routing, Sales, servers, Software Development, software installation, SS7, Switches, TCP/IP, Technical support, Tech Support, Software Support, telecom, Telephone, telephony, Troubleshoot, troubleshooting, Verbal Communication, VPN, Vista, Voice Over IP, VoIP, Web Development, WAN, WANs, Windows Server, Wiring | ENGINEERING |
866 | FITNESS INSTRUCTOR Summary Seeking a career as a Real Estate Professional; acutely focused on customer service and network building. Promptly develops vital relationships needed to operate as an effective Real Estate Salesperson. Highlights Excellent communicator Highly professional Proficient in Microsoft Office Skilled mediator Clean driving record Negotiations expert Experience Company Name City , State Fitness Instructor 04/2015 to Current To sign clients in and to be sure they are registered for class. To lead, instruct, and teach choreographed group fitness classes that thrive on motivation and proper queing with an emphasis on active listening. To demonstrate proper form and safety techniques in an effort to achieve and receive the best results. Company Name City , State Office Assistant/Server 03/2014 to Current Perform basic office duties being proficient MAC and PC, answer phones, emailing clients, scheduling events around seasonal calendar To make and reserve reservations for an even flow, to create an inviting environment that delivers quick and efficient service To serve customers in a fast-paced environment while being able to multi-task effectively with a pleasant demeanor and heart. Company Name City , State Wellness Coordinator/Group Instructor 10/2012 to 05/2013 To open Wellness Center, answering phones, scheduling appointments, creating monthly Newsletters, Calendar of Events for internal staff To communicate via intranet for VA employees, to send reminders for scheduled events To develop and maintain existing Excel Spreadsheets in an effort to track progress of trained staff members and new members. Education Associate of Arts : Management 2005 Mesa Community College , City , State , USA Bachelor of Science : Nutrition 2010 Kaplan University , City , State , USA Certifications Pure Barre Certified Instructor*AFAA Certified Group Fitness Instructor*
CPR/AED Certified Skills Appointment Setter, Multi-tasker, Adaptable, Microsoft Word, Microsoft Excel, Outlook, OneDrive, Excellent Phone Skills, Able to work in fast-pace high volume environment, Flexible, Productive and Efficient. | FITNESS |
867 | BUSINESS DEVELOPMENT CONSULTANT MAR Summary I am a highly motivated individual with seven years of financial industry experience, specifically in the areas of risk management and compliance. My skills and strengths include, but are not limited to, excellent organizational, project management, and communication abilities, and expertise in compliance and risk management in both retail and commercial banking. Highlights Microsoft Office Applications
*WORD, EXCEL, POWERPOINT, OUTLOOK
*Ability to create reports and interpret data using Oracle Discover Experience 01/2010 to Current BUSINESS DEVELOPMENT CONSULTANT MAR Company Name － City , State Develop commercial account procedures and guidelines. Create business member informational brochures, disclosures, applications, and marketing materials. Develop action plans to accomplish assigned goals for business accounts; manage activity within assigned budget. Track and report business account activity. Accumulate and report business account statistics; identify trends; recommend solutions/corrective actions/ process improvements. Regularly meet with current and prospective business members, as well as, support vendors (i.e. printing vendors, merchant processing vendors, etc.) to develop and enhance relationships. Provide monthly training to PSCU staff regarding all aspects of business member services. 10/2007 to 10/2009 BUSINESS SALES MANAGER Company Name － City , State Directed the Branch Business Banker program for 133 branches in the Michigan Market, including the training and development of Assistant Branch Managers and the communication of progress and necessary action steps to senior management. Partnered with Retail Regional Managers & Branch Managers to identify performance gaps and develop strategies in order to close these gaps (telemarketing events, workshops, group training, one-on-one mentoring, etc.). Executed on all Business Sales Campaigns by coordinating Market wide "kick-off" calls, crafting call scripts, and ensuring proper tracking and reporting. Managed all aspects of off-site Business Banking Events which includes; the event organization, event agenda, workshop development, facilitation, and event host-person Facilitated communication of business products, offers, and processes. 06/2004 to 10/2007 OPERATIONS MANAGER Company Name － City , State Prepared a region of 16 branches for audit by performing a Quarterly Risk Assessment to ensure all internal controls were adequate. Analyzed several reports daily such as Branch Cash Limits, ATM Balancing, and Regulation DD & Z (policy followed) to make recommendations for improvement and/or disciplinary action. Facilitated monthly Regional Manager's meetings to train Branch Managers on various operational topics, help write audit responses, and act as an operational expert. Developed branch operational policies and exceptions under the supervision of the State Retail Operations Director. Executed monthly Teller Manager conference calls and in person Operational Integrity training for Teller Managers and Branch Managers in Southeast Michigan and Toledo to train on new and existing operational developments. Education August 2000 Bachelor of Arts : Organizational Studies University of Michigan － City , State Organizational Studies Spring 2012 MBA : Finance Wayne State University － City , State Finance Certifications Certified Credit Union Financial Counselor Interests My community involvement varies from planning, volunteering, and directly working with numerous outreach programs and events. The list includes, but is not limited to: Middle and High School Career Day participant Charter One's and Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects which include supporting various soup kitchens, homeless shelters and seasonal events which basically are 'people helping people' oriented. (Thanksgiving Dinners, food bank and clothing drives, etc...). Skills ATM, Banking, brochures, budget, Counselor, Credit, senior management, Financial, Director, Market, marketing materials, meetings, mentoring, EXCEL, Microsoft Office Applications, OUTLOOK, POWERPOINT, WORD, Oracle, policies, processes, progress, reporting, Retail, Risk Assessment, Sales, scripts, statistics, supervision, telemarketing, workshops Additional Information COMMUNITY AND EXTRA CURRICULAR ACTIVITIES My community involvement varies from planning, volunteering, and directly working with numerous outreach programs and events. The list includes, but is not limited to: Middle and High School Career Day participant Charter One's and Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects which include supporting various soup kitchens, homeless shelters and seasonal events which basically are 'people helping people' oriented. (Thanksgiving Dinners, food bank and clothing drives, etc...). | BUSINESS-DEVELOPMENT |
868 | SENIOR CONSULTANT Experience Senior Consultant , 09/2015 to Current Company Name – City , State Manage the relationship between CVS Health Med D enrollment operations and EGS (Expert Global Solutions), a. vendor contracted to process member centric requests and operational processes with 230+ employees. Engage. with site directors, operations managers, HR, trainers, workforce consultants, and supervisors to strategically. resolve workflow and deliverable issues. Ensure continued service delivery and quality satisfaction from EGS and a successful working relationship between CVS and EGS. Travel to two main sites bi-monthly during Med D's annual enrollment period to ensure successful training execution. Set service expectations for each line of business. Successfully brought up a vendor site with 100+ employees with a 2-month period, including access to all systems, training and escalations. Raised quality from 70% to an average of 98% by holding the CVS business process owner accountable for providing job aids, updating old work instructions and hosting level 3 meetings between with the CVS BPO, vendor trainers, supervisors and leads to review errors. Consultant/Systems Consultant , 05/2012 to 09/2015 Company Name – City , State Produced MedForce Navigation, workflow work instructions, and management reporting capacities via. Microsoft presentation. Hosted live meeting trainings (Level 3) with various user groups. Partnered closely with. CVS Caremark trainers and new hires with system manuals, by building and maintaining MedForce bins,. workflow, and scheduled jobs. Produced cabinets, bins and workflow methods for claims corrected errors with documents routed incorrectly within MedForce. Developed training materials for one of the major systems used at CVS Health enrollment operations department. Trained 300+ employees on the system in-person and via level 3, while creating forms and workflow components within the same system. Installed and maintained the system on all new and existing employee workstations. Assisted in resolving all escalated requests coming into the MedForce administrative team's mailbox. Created and helped maintain outgoing member services daily reports. Assisted in all escalated issues within the Member services scanning team. Built MedForce forms for claims with workflow bins, while documenting codes. Conducted data reconciliation of reports and workflow discrepancies. Developed training agendas and materials specific to various departments. Consulted with internal business partners on best-in-class strategies for workflow development and metrics reporting. Assisted with the enrollment recon project, while managing the credit card recon and removal MedForce project. Managed the submission of change control tickets and UAT testing for MedForce enhancements. Developed document imaging templates for successful OCR scanning. Coordinator II /Administrative Assistant , 03/2010 to 01/2012 Company Name – City , State Provided assistance to managers and supervisors with any administrative requests. Organized all imaging system. processors views. Monitored out-of-compliance tasks. Maintained outgoing member services daily reports for. leadership. Built MedForce Forms for member services with workflow bins and document codes. Created new hire profiles and views in MedForce quality control of scanning inputs. Trained all new hires and assumed responsibility for daily Recon spreadsheet processing imports. Devised daily new member roster loads and manually installed MedForce icons into member services and new hire desktops. Managed the daily reinstatement processing of imports, the BEQ TRR code processing imports, and the ICE TRR code processing imports. Maintained 10-day letter and QC reports for corrective action. Coordinator I /Administrative Assistant , 01/2009 to 01/2010 Company Name – City , State MedForce Technology Supported the Medicare D Operations incoming member correspondence. Identified the type of request. and scanning mail into imaging system for various providers and there corresponding workflow, task type and. bin. Processed daily faxes from various email inboxes, identified type of request and imported imaging in. MedForce. Created and fulfilled supply requests, while maintaining and scheduling conference rooms. Coordinated benefits survey processes in accordance with Medicare guidance. Coordinated and tracked all dis-enrollments, late enrollment penalties, and reinstatement letters in accordance with Medicare guidance. Delivered audit support for MedicarePart D. Updated and report to leadership mail counts daily. Assigned daily tasks into imaging system to coordinators within MedForce. Executed daily pre-forecast tasks for undeliverable mail and outbound enrollment verification calls in accordance with Medicare guidance. Maintained email box for coordination of benefits. Education High School Diploma Phoenix College Summary Positive and results-focused Consultant with 14+ years' experience in customer service, administrative, and
leadership skills. Adept at building and contributing to an enterprise dedicated in enriching customer
satisfaction. Methodical staff support coach, focusing on the development of peers and employees to ensure
continued success both as a company and leader. Highlights MedForce technologies Written and communication skills Kronos Project management PeopleSafe Multi-tasking AS400 Customer service 3270 (MEDS) Staff training and development Medicare systems: MARx and Ecrs Process improvement MS Office suite Vendor relations Skills administrative, AS400, benefits, bi, business process, credit, Customer service, CVS, delivery, desktops, email, Staff training, faxes, Forms, HR, imaging, Kronos, leadership, letters, managing, management reporting, materials, meetings, access, mail, MS Office suite, 98, Multi-tasking, Navigation, OCR, processes, Process improvement, processors, Project management, quality, quality control, reporting, scanning, scheduling, spreadsheet, training materials, type, Vendor relations, workflow, Written and communication skills | CONSULTANT |
869 | BUYER Summary Over 1 year of end to end experience in worldwide Procurement operations
*Over 5 years of end to end experience with Accounts payable and reconciliation
*Great team player with the ability to instill and reinforce confidence, self-esteem and optimistic attitude.
*Organized, Analytic and versatile thinker, effective at developing and implementing creative ideas Highlights Proficient in Oracle, SAP ECC 6.0 version, Helios and Sun system version 5, MS-Word, Excel and PowerPoint. Experience Buyer January 2014 to January 2015 Company Name － City Global procurement operations- Taking care of end to end worldwide procurement operations irrespective of categories. Implementation, execution, tracking and documenting the process to keep up with the changes. Dedicated resource towards categories, that are- Meetings & events, Facilities (low dollar), office supplies. Low dollar Catalogue purchasing- I work directly and closely with the end users and supplier for low dollar purchase catalogue as well as non-catalogue products. Requisition reviews and approvals- Critically review the purchase requisitions for my categories and eliminate discrepancies. To follow and adhere to approval procedure and audit requirements. Requisition to PO- to manage globally req to PO creation activity for assigned categories. Single handed support to global buyers in req to PO creation process for pre-approved categories. Supplier Information- to work with suppliers and end users to set up new suppliers in the vendor maintenance system. To review the set up forms and seek approvals from the global buyers for set up. P-Card Payment- taking care of the low dollar as well as high dollar payments on procurement card. To liaise with the end users, global buyers and supplier to facilitate instant payment on PCard. Being proactive to ensure payments and authorization letters are shared with suppliers. Reporting- Generating quarterly dashboards and monthly reports for PO spend and expenditure. To work upon weekly reports for accounts payable and present the same for management review. Emails and ad-hoc activity requests- I single handedly manage global procurement email-box to resolve and execute internal client request and queries. Accounts payable- taking care of EMEA AP P2P activities. In the role, I have handled invoice and payment queries from end users and suppliers. Clearing APC Direct Debit and Trial Balance payments. Senior Executive January 2013 to January 2014 Company Name Handling and Guiding team of Accounts Payable PO & Non Po Vendors Invoice processing, reconciliation and Payments. Assign daily activities and task to team members. Analyse reports including process dashboards & team performance reports Motivating associates through effective management, career development & implementation of reporting mechanism. Consolidating the data and have review with team. Review and Monitor day to day activities of team. Take monthly one on one discussion with the team members. Work with the manager to develop/implement action plans to achieve desired performance levels. Coming up with process improvement plans and implementing the same. Handling Amex card and vendor payment process. Senior Executive January 2010 to January 2013 Company Name Handle end to end AP processing activities Accurate reconciliation of Supplier Statements. Subject matter expert and contact point between manager and team members. Handle all regions escalation mail boxes. Attend weekly conference calls with clients to provide update on the Aged invoices. Handle escalation calls from business units / vendors. Attend weekly conference calls with business units to resolve their issues and raise AP team concerns if any. Trained new joiners who are successful achievers in AP processing. Process multi-currency invoices with the correct Vat Rate for the respective country. Handle month end reports which include accruals for the open purchase orders and manual accruals for the non PO invoices. Ensure that all the fixed assets purchased are capitalized to the correct Business Unit with the correct expense codes. Trained and handled payments and vendor management activities. Take appropriate action in case of vendor address and bank details updation. Involved in sending email communications to the Global Procurement teams to educate them about the legal entity name importance to claim VAT. Prepare journal entries and book urgent invoices in the systems. Constantly update the clients with the urgent invoices in order to avoid escalations. PROJECTS CARRIED IN SUNGARD Automation of Reconciliation. Project on online Reconciliation payment status. Successfully bringing the accounts of Dell and HP (Critical vendors) up to date by doing reconciliation. Handled the project of Readdressing of Invoices to correct legal entity. Offsite Transition to UK for Cross training of Reconciliation Project and Amend of Invoice process to UAT Application. Transitioned Utopia, Indexing and Triaging process from the London Office. Prepared process documentations for the same and trained the rest of the AP team in India Shared Service Centre. Successfully handled the Invoice Aging project for UK, South Africa and UAE region. Prepared Global process documentation for Accruals, end to end activities of AP processing, activities handled by the Problem Solving Team. Awards in SunGard Received Consistent Performer for Q3. Received Kudos for doing Reconciliation of Critical Vendor like Dell and HP and bringing their accounts up to dates Received Kudos for handling escalation mail boxes under control and replying within the TAT. Executive January 2008 to January 2010 Company Name － City Work with Purchasing, Central Receiving, Vendors and Leads to resolve the invoicing discrepancies. Communicate with Inventory/ Warehouse Receivers on correcting/reconciling Goods Receipt and Invoice Receipt discrepancies. Processing of invoices and payment. Interacting directly with the clients, customers, Ingram warehouse and carriers on regular basis through mail, calls and conference calls. Coming up with process improvement plans and implementing the same. Leading role in achieving SLA i.e., Bonus. Awards in Infosys Sport award for delivering the responsibilities on time. Client Appreciation letter for been a Team Player. RAMP Award for exemplary performance for maintaining quality. Education Master of Business Administration : Finance & Human Resource , 2008 CMR Institute of Management studies, Bangalore University － City , India Finance & Human Resource Bachelor of Commerce : Marketing , 2006 Narmada college of Science and Commerce, Veer Narmada South Gujarat University － City , India Marketing Skills Accounts payable, Accruals, ad, AP, Automation, Trial Balance, book, Client, clients, Debit, Dell, documentation, email, fixed assets, forms, HP, Indexing, Inventory, Processing of invoices, Invoice processing, invoicing, legal, letters, Meetings, Excel, mail, Office, PowerPoint, MS-Word, Oracle, Problem Solving, process improvement, Procurement, purchase requisitions, Purchasing, quality, Receiving, reconciling, reporting, SAP, Shared Service, SLA i, Sun, Team Player, vendor management | BPO |
870 | VICE PRESIDENT Executive Profile Manufacturing and Operations Executive proficient in the design and development of Lean operations, processes and systems for an innovative LED products manufacturer operating in 28 countries. Expert at constructing new facilities, integrating acquired facilities, installing process improvements, building high-performance teams, and automating operations to improve yield. An experienced customer service executive with a proven record of establishing and managing first-rate highly profitable service organizations. Competencies Hard Skills Soft Skills Strategic/Operational Business & Financial Planning Quick and fervent learner Multi-Site Operations & Productivity Enhancement Team building and motivation International Sourcing & Supply Chain Management Foresighted and fastidious tactician Call center implementation & Management High emotional IQ and adept communication skills CRM implementations Calm and decisive under pressure Customer, Vendor/Supplier & OEM Relationships Technically and environmentally adaptable Budgeting (Operating/Capital) & Pricing Strategies Expert at negotiation Costing, Margin/Profit Improvement & ROI Experienced public speaker Extensive technical acumen Rigorous work ethic & acute problem-solver Senior staff training and development Thought leadership Skill Highlights Strategic operational business and financial planning Multi-site operations and productivity enhancements International sourcing and supply chain management Call Center implementation and mangement CRM Implementations Customer, Vendor/supplier & OEM Relationships Budgeting (Operating/capital) & pricing strategies Costing,margin/profit Improvements & ROI Extensive technical acumen Senior staff training and development Quick and fervent learner Team building and motivation Foresighted and Fastidious tactician High emotional IQ and adept communication skills Calm and decisive under pressure Technically and environmentally adaptable expert at negotiations Experienced public speaker Rigorous work ethics & acute problem solver Thought leadership Professional Experience Vice President Apr 2008 to Current Company Name － City , State Leads a new management team charged with turning around and expanding the foreign operations of this LED products manufacturing company operating in several countries throughout Europe, Latin America, Asia, the Middle East and North America. Holds full accountability for leading 5 manufacturing operations and several distribution facilities with a $30 million R&D budget. Works with foreign government officials; negotiates/manages capital projects to $55million. Executed a strategic manufacturing revitalization initiative which reduced the time required to bring both new and existing products to market streamlined work processes. Introduced new production-line technology and launched a Six Sigma initiative resulting in a $5 million savings. Augmented business model by transitioning manufacturing from a cost-driven product development focus to a quality-driven operation. Senior Director of Customer Service Apr 2004 to Apr 2008 Company Name － City , State Directed all activity for the Customer Service Support department. Implemented Oracle CRM as leading project manager. Held full P&L responsibility for a $30 million service business. Exceeded revenue and profit targets on a quarterly basis. Managed Field Service, Call Center, Technical Support, and Training departments. Championed full automation of the service department which resulted in improved customer satisfaction. Introduced new training philosophy and oversaw implementation of World Class Training Center. Oversaw revamp of service contribution to Product Launch, greatly improving new product performance. Oversaw implementation of Customer Web Portal. Oracle 11i I store; resulted in increased parts revenue and customer satisfaction. Senior Director of Customer Care Nov 2001 to Apr 2004 Company Name － City , State Accountable for all aspects of Order Management which had a monthly throughput of $25 million. Responsible for efficient delivery and installation of all products in North America. Facilitated creation of a seamless quote to cash process with full implementation of Oracle 11i. Directly resulted in shortened order cycle time. Administered system of quality control and measurements which resulted in internal/external customer satisfaction. Led projects to setup third-party installers across country for improved coverage and expedient turnaround. Rendered a process for real-time tracking/monitoring of all installs. Oversaw entire service department upon appointment by company president. Resulted in decreasing average call center handling time to 20 seconds or less and improvement of customer satisfaction survey ratings to an 8.5 average on a 10 point scale. Director of Customer Service Apr 1998 to Nov 2001 Company Name － City , State Responsible for overall growth, profitability and quality of International service operations, including 6 subsidiaries and a network of about two hundred dealers. The service business was $27 million ($17 million customer/$10 million internal). Developed all standard reporting measurements to quantify service business and traveled internationally to audit all locations. Managed successful implementation of the CPO rebuild program. Realigned the international service management team into a strong cohesive unit in order to drive future increases in customer satisfaction and financial growth. Increased the customer paid business over 24% each year and the service profitability by over 30% each year. Administered B2B Extranet site. Oversaw customer call center and decreased call wait time by 95% Established Service Level Agreements/Contracts for improved customer support. Awards: Won the 1999 outstanding performance for International Sales and Service as well as Financial Strategic planning, PREMIER CLUB INTERNATIONAL. Winner of the 1998 outstanding service manager from the Association for Service Managers International. Winner of the 2001 Iron man Award for outstanding contribution to customer services. Winner of the 2002/03/04 Circle of Champions Award. International Service Director Jan 1995 to Apr 1998 Company Name － City , State Directed all activities of 22 field engineers in providing service and support for all ARJO, Century and vendor products sold through 55 nationwide sales centers; reported directly to the Vice President of service and technical support. Pioneered various service enhancements which directly led to increased sales and customer satisfaction. Developed and implemented all service and repair parts marketing programs. Directed the development of Systems for multi-product support and realized significant cost savings. Contributed to the development and improvement of service systems to manage service delivery coverage and increase profitability. Education leadership University of Virginia － City , State , USA Digital Electronics 1981 DeVry Institute of Technology － City , State , USA GPA: GPA: 3.85 Digital Electronics GPA: 3.85 Developmental Activities Activity/Program Date/s/ BAMP - High Performance Leadership 1999 AFSMI, Global Conference 1998, 1999, 2000 Presentation Skills, Wilson Consulting Group 1998 MBTI, Team Building - Sandra Herb Hirsh 1998 Service Management project leader - CRM implementation 1994 Project Leader @ A.B. Dick - Automated Dispatch 1993 World Class Lessons in ledership Seminar 1998*2000 BVA, advanced training 2001, 2006 Lean Six Sigma Champion Training 2004 Disney Institute, "Loyalty Disney Style" Seminar 1999 Service CRM implementation Business Project Leader 2005 Skills PREMIER, automation, B2B, budget, Call Center, Consulting, Contracts, CRM, customer satisfaction, customer services, Customer Service, customer support, delivery, product development, Extranet, Financial, focus, government, International Sales, Latin, Team Building, Leadership, marketing, market, 2000, Works, network, Oracle, Oracle CRM, Order Management, philosophy, Presentation Skills, processes, profit, Project Leader, quality, quality control, real-time, reporting, sales, Six Sigma, Service Level Agreements, strategic, Strategic planning, technical support, Web Portal | FITNESS |
871 | SR. ESTIMATOR-BAS CONSTRUCTION SALES Summary 9+ years of professional working experience in energy solution consulting and performance contracting, HVAC estimating & designing in buildings & industrial sector. Experience of 3 years in project development, presenting and managing the implementation of innovative energy business solutions. Working knowledge in designing & preparing energy solutions for large complex projects. Total projects worked for fiscal year 2014 exceeds $30 million. Excellent working relationships within the different business units. Working knowledge of Variable Frequency drives, PLC systems and other automations used in industry. Actively Involved in Networking Chapter in Boston area like National Association of Women In Construction, Mass Building Congress, American Society for Precision Engineering Obtain a challenging position that will allow me to utilize my educational attainment and professional experience in Energy Engineering, Project Engineering, Building Energy Systems, Energy Conservation, Renewable Energy and Energy Management of residential, commercial, healthcare, data center and industrial facilities. Accomplishments Awarded as most interactive person across all business units in India by Schneider Honeywell's BRAVO Award for the successful commissioning of the Alarm Management Suite at IPCL, Baroda or the first time in India Energy Management Professional Certified by Schneider University Framed out the processes and templates for new energy business unit in Schneider India Active Volunteer in CSR activities in Schneider for social cause Initiated selling of the energy conservation solutions to clients showing savings and ROI Individually worked out and framed a clear- cut procedure for Installation & Commissioning of MS SQL based Alarm Management Suite and defined the procedure for healthy communication of Alarm Management Suite with Honeywell Systems & various Third Party DCS / PLC's Experience Sr. Estimator-BAS Construction Sales August 2015 to Current Company Name － City , State - 01810, USA ➢ Key responsible person for designing & estimating of HVAC proposals on Studio 360 related to capital construction and renovation projects ($40M estimation volume YtD) by supporting Sales team and validating the proposals with operations teams ➢ Generate an average of $2M estimate per month for Building-Construction business ➢ Responsible for negotiating with sub-contractors and vendors to ensure accurate scope and cost projections. ➢ Qualify engineering drawings & specifications. ➢ Working with the operations team to validate proposed solutions and to develop Branch Estimate Library on Studio 360 ➢ Produce accurate & through takeoffs, including pricing of work Project Engineer Company Name － City , State 56&57, Hadapsar Industrial Estate, Pune- 411 013, India ➢ Responsible for Project Planning, Collection of User requirements, System Design & Testing, Execution and System Maintenance. ➢ Worked as Project engineering After Marketing Service Group for projects involving Dual redundant and single system of Honeywell's DCS & PLC based control system for various process industries. ➢ Responsible for design, Development and Testing of DCS, PLC, and SCADA programs for the Honeywell Systems. ➢ Responsible for Installation, Configuring and Maintenance of Real time Servers and Networking under Windows. Sales Engineer Company Name , Phase II, Gurgaon -122002, Haryana, India ➢ Worked on energy performance contracts and energy proposals worth more than 40 million dollars for various facilities including hospital, correctional facilities, office buildings, colleges, IT/ITES buildings, commercial buildings, retail sector and industrial facilities. ➢ Prepared energy solutions for more than 50 projects and surveyed almost 40 projects for preliminary & detailed energy assessment for identifying energy conservation measures (ECMS). ➢ Prepared and helped the implementation team in execution of Performance Contracting projects of values almost 5 million dollar. ➢ Key responsible person for identifying, designing & implementation of Energy Conservation Measures across 20 identified Schneider Offices in India. ➢ Supported BD/Sales and energy auditors for solution designing and development of standard energy conservation solutions for building & industrial sector. ➢ Main responsibilities includes identify the energy conservation measures, development of the detailed scope of work for each measures, walkthrough with vendors and subcontractor to price each measures, preparation of the estimated costing and contract documents, preparation of the sequence of operation for the retrofit equipment, review of all the submittals documents, provide technical assistance during the construction phase, commission of the system and measurement and verification of each measures. Siemens Building Technologies Pvt. Ltd., 49, Eldams Road, Teynampet, Chennai- 600 018, India ➢ Worked on designing of systems, preparation of technical bids, quotations, offers of complete systems comprising of Building Management System, Fire Protection and Electronic Security ➢ Pre-sales and front end sales activities including customer relationship building, negotiations. ➢ Grabbed IBMS orders of around $2 million. ➢ Worked extensively on designing of Building Management systems for HVAC for different buildings like hotels, commercial buildings, IT/ITES etc. Assistant Manager-Energy Solutions July 2010 to May 2013 Company Name － City , State Schneider Electric India Pvt. Ltd, 9th Floor, DLF Building No.10, Tower C, Education Bachelor of Instrumentation Engineering : Instrumentation Engineering , 2006-12-31 Maharishi Markendeshwar Engineering College Bachelor of Instrumentation Engineering, -Degree Received: December 31, 2006 Maharishi Markendeshwar Engineering College, Mullana India. May 09,2002-July 21, 2006. Affiliations Actively Involved in Networking Chapter in Boston area like National Association of Women In Construction, Mass Building Congress, American Society for Precision Engineering Certifications Energy Management Professional Certified by Schneider University. Skills Sales, Proposals, Solutions, Commercial Buildings, Million, Sales And, Contracts, Ecms, Energy Conservation, Energy Solutions, Industrial Facilities, Retail, Retail Marketing, Retrofit, Technical Assistance, Instrumentation, Long-term Disability, Ltd, Engineer, Hvac, Collection, Maintenance, Marketing, Networking, Project Engineer, Project Planning, Real Time, Scada, Testing, Estimating, Estimation, Estimator, Operations, Pricing, Sales Team, Takeoffs, Fire Protection, Front End, Quotations, Relationship Building, Sales Activities, Sales Engineer, Security, Siemens, Award, Clients, Csr, Energy Management, Project Development, Roi, Selling Of, Sql | CONSTRUCTION |
872 | ASSOCIATE MANAGER OF DESIGN 𝐖: michellehong.squarespace.com Work History Company Name - Designer City , State 03/2019 - Current • Private label cad illustrations for a manufacturer who produces for Stitchfix
• 19 piece (FW' 19) sweater collection for La Mamba Apparel (Vendor sells to Urban Outfitter and Dillards)
• 3 month term(about 120 pieces) completing light sweaters, outerwear, tops, dresses, jumpsuit, and bottom designs for Spr/Smr '20 (Cozy Co Apparel- domestic manufacturer)
• 25 piece in house loungewear cad artist for a manufacturer who caters towards Anthropologie. Company Name - Associate Manager Of Design City , State 02/2018 - 01/2019 Coordinate partnership between J.O.A and DBA (marketing agency) to help create the last collection for influencer Chriselle Lim. Lead designer of the Chriselle Lim Collection for Spring 2019 and responsible for merchandising and presentation. Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints. Work closely with the Creative Director to ensure top quality product and cater design towards client's demands. Establish relations with the Director of Sales to discuss project feasibility and budget costs. Managed all aspect of project coordination; including creation of mood boards, sourcing fabrications, and actively involved in fitting sessions with technical team. Successfully led project scheduling and budgeting to be exclusively sold to Nordstrom, Bloomingdales, and Shopbop. Company Name - Import Designer City , State 02/2017 - 01/2019 Company Name - Associate Designer City , State 08/2015 - 11/2017 Company Name - Assistant Designer City , State 06/2014 - 08/2015 Company Name - Assistant Graphic Designer City , State 07/2013 - 06/2014 Skills Computer-Aided Design (CAD) Product development Sales and marketing Project management Motivated team player Excellent work ethic Education FIDM/Fashion Institute Of Design & Merchandising City , State 2013 Bachelor's : Fashion Design Accomplishments Increased J.O.A's revenue in 2019 by 30-40% during the Magic/Project Show and LA Market Week in regards to cohesive team-work with senior designer upon promotion. Successfully created Chriselle Lim's collaborative 2019 spring collection with J.O.A from start to finish which was exclusively sold to Nordstorm, Shopbop, and Bloomingdales. | APPAREL |
873 | ASSOCIATE TEACHER Accomplishments Bachelor of Science in Management and Business The Marshall Award 2007 The Barbara Hume Memorial Award 2011 Coach's Award 2007 The Rev. B.W. "Pete" Woodward, Jr. Prize 2010 Coached Hunter Forward, Kristen Markoe, CUNYAC Player of the Year Experience Company Name January 2014 to January 2015 Associate Teacher City , State aintain safe classroom setting while fostering a positive and engaging learning environment M * a g Develop daily lesson plans for 5 nd 6 rade Reason and Rhetoric th th Teach students weekly vocabulary words and writing techniques using nonfiction articles Led and guide students in classroom discussions Lead cocurricular programs such as: recess, lunch, and study hall Closely monitor the academic and social lives of seventh grade boys Company Name January 2012 to January 2014 Head Coach, Girls' Varsity Basketball City , State anage recruitment and enrollment of prospective students from the New England area, New York, Montreal, New Jersey, M Philadelphia, Maryland, Chicago, Virginia, and Florida Develop contacts with feeder schools, sports programs, coaches, and educational consultants Act as the athletic liaison for the admission office Attend regional and national admission events to attract prospective students and families Coordinate and manage daily tour guides for prospective families and arrange for coaches to meet prospective students Interview and evaluate prospective students for admission Assist in the planning and execution of Holderness School's Fall Open House and Spring Second Visits for over 100 accepted students Help manage the Holderness Social Media websites (i.e. Facebook, Twitter, YouTube) Assisted in the development and implementation of the strategic plan to increase the number of applicants on a 1 year, 3 year, and 5 year span Developed strategies to attract mission appropriate students Collected the documents required necessary to make a decision on applicants Assisted in the admission publication Assisted in increasing full pay boarding students (15%), female applicants (18%), freshman applicants (20%), and domestic diversity (15%) anaged all aspects of the Girls' Basketball program, competing in the Lakes Region league and (NEPSAC) New England Prep School M Athletic Council. Attended regional and national AAU tournaments to identify, evaluate, and recruit studentathletes (such as: Deep South Classic, Commotion by the Ocean, Gym Rats, etc.) Coordinated daily practice plans to enhance successful learning and performance outcomes for both varsity and junior varsity teams Invited and scheduled scrimmage games among AAU programs in order to increase the school's awareness athletically Developed scouting reports and game plan of the opposition for studentathletes in order to create successful results Collaborated with Strength and Conditioning coach to develop a health and wellness program Performed end of the season evaluations with coaches and players Assisted student athletes and the college counseling office in the college recruitment process Coached Skidmore Forward Migle Vilunate, a member of the Liberty League AllRookie team Organized endoftheyear team dinner and individual awards Provided individual skill development program during the season and Postseason Coordinated travel to and from opposing schools for both teams Collaborated with Athletic Director to manage the team's budget and fundraising initiatives * ember of the Women's Basketball Coaches Association (WBCA) M Company Name January 2011 to January 2012 Student Assistant Coach, Men's Basketball City , State Conducted comprehensive on and off campus recruiting; attended regional tournaments/camp Attended games and review film of opponent's games; develop scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes Supervised student manager and practice players Instructed guard play, creating performance drills and individualized instruction * anaged exchange of game film for nonconference and conference opponents M * anaged academic progress of studentathletes, as assigned by head coach M * anaged outreach to constituents (parents, fans, coaches, alumni, etc.) M Assisted in coordination of team travel arrangements, housing, and meals for studentathletes Coordinated community service activities between the studentathletes and local community Coached three AllLeague players and one AllRookie team player Conducted comprehensive on and off campus recruiting; attended regional tournaments/camps Attended and scouted opponent games and review film; developed scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes * orked with post players, creating performance drills and individualized instruction W Helped lead Thoroughbreds to 1610 record and Liberty League Tournament berth Attended and scouted opponent games and reviewed film; developed scouting reports and recommendations Education Skidmore College 2007 Bachelor of Science : Management and Business City , State , US Skidmore College, Saratoga Springs, NY, May 2011 Holderness School, Plymouth, NH, June 2007 Concordia University Master : Coaching and Athletic Administration City , State , US Concordia University, Irvine, CA, May 2015 Master in Coaching and Athletic Administration Professional Affiliations University of Rochester Boys' Basketball Camp (League Commissioner) Skills Games, Increase, Recruitment, Associate, Budget, Fundraising, Health And Wellness, Liaison, Recruiting, Arrangements, Exchange, Progress, Team Player, Travel Arrangements, Field Operations, Operations, Packing, Program Manager, Purchase Orders, Vouchers, Coaching, Award | TEACHER |
874 | HR MANAGER Executive Profile Accomplished HR Professional experienced in strategic planning, organizational development and management of Human Resources business operations. A savvy team leader skilled in attracting the most qualified talent. Pivotal contributor to senior operating and leadership executives, providing HR leadership to multiple sites from due diligence to conversation. Innovative problem solver, strategic decision maker, and strong communicator. Benefits Acquisition Retention Recruitment Compensation Labor Relations Benefits Acquisition Retention Recruitment Compensation Labor Relations Skill Highlights TONYA BELL, PHR HUMAN RESOURCES PROFESSIONAL Organizational Development * Strategic Planning * Talent Management______________________ Change Management Employee Relations (ER) Training & Development Performance Management HR Information Systems (HRIS) Organization Development (OD) Change Management Employee Relations (ER) Training & Development Performance Management HR Information Systems (HRIS) Organization Development (OD) MS Word, PowerPoint, Excel, Access and Publisher, Adobe Illustrator, SAP, Oracle, Ceridian and KRONOS Professional Experience 03/2013 to Current HR Manager Company Name The world's largest airline operating nine domestic hubs across the U.S. with its largest hub being DFW airport located in Dallas, TX where 877 flights depart daily throughout North America, the Caribbean, Europe and Asia. Managed all aspects of Human Resources and Employee Relations for Customer Ops at DCA and LGA for US Airways. Partnered with legal to create and manage the new ADA and Religious accommodation training and process under the new American Airlines. Aligned with Line Maintenance administration to reduce the number of outstanding ADA cases from 25 to zero in three months. HR Business Partner Manager supporting Base and Line Maintenance for the Northeast and Southeast regions. Provide ongoing training around harassment and discrimination at AFW/Taesl which has resulted in a 50% decrease in complaints/investigations. Investigate and draft responses for external complaints to represent and defend the company's interest and position. 06/2005 to 10/2012 Human Resources Consultant Company Name － City , State The world's leading global foodservice retailer offering a number of fast food meals and products with more than 33,500 locations in 119 countries. Consulted, coached and established strategic relationships with key operations staff and leadership in order to impact and influence decision-making. Managed and executed the annual performance review and talent management cycle with staff and restaurant managers for 100 restaurants. Managed the compliance of company policies and initiatives as well as changes around state and federal employment laws. Conceived, developed, and introduced a hiring process that became the platform for McDonald's "Wow" Crew Orientation. Facilitated and supported the succession planning process for assigned markets, with a focus on achieving diversity and creating developmental plans for high performing, high potential staff resulting in 21 staff promotions in three years. Partnered with operations to design and develop a training system to increase employee awareness resulting in a 10% improvement in food costs and a 6% increase in sales. Developed, implemented and evaluated compensation policies/benefits programs and pay structures that impacted more than 30,000 restaurants globally. Conceptualized, communicated, and implemented a brand ambassador program increasing retention by 60% and cut staffing costs by 31%. 03/2001 to 06/2005 Human Resources Manager Company Name － City , State An organization empowering people living with mental illness and co-occurring substance disorder to live, learn, work, and participate successfully in their communities with integrated mental health services and community resources. Orchestrated a culture change initiative to reform processes by introducing employee intranet allowing folks to electronically sign up for benefits and review their personnel information. Improved retention by 75% and decreased recruiting costs 21% annually. Headed an HR department where I took innovative approaches to recruitment/retention, improving employee morale and enhancing employee benefits by conducting impact studies and cost-benefit analysis for all programs in the department. Co-facilitated the organizational and strategic planning process for the agency's five-year plan. Managed an HR department of four staff as well as well as function as indirect supervisor to 20 agency administrative staff and volunteers. Developed and implemented employee relations programs that promoted a positive organizational culture (e.g. awards, recognition, special events). Wrote and oversaw policies, standards and practices for performance evaluations and pay for performance as well as conducted annual wage and salary surveys. Grew St. Luke's House professional education program from a few training sessions per year to a state of the art training program offering more than 50 workshops, seminars, and educational events annually. Education 5/2013 B.S : Communications University of Phoenix Communications 12/2003 Shady Grove - HR Certificate/PHR Certification University of Maryland Interests Member of Society of Human Resource Management since 2001
*Certified Career Development Facilitator
*Freelance writer for "Grace" Magazine, a Christian magazine that encourages and empowers women of all ages. Skills ADA, administrative, Adobe Illustrator, art, agency, benefits, Ceridian, Change Management, decision-making, DCA, Employee Relations, special events, fast, focus, hiring, HRIS, hub, hubs, Human Resources, HR, Information Systems, KRONOS, leadership, legal, mental health, mental illness, Access, Excel, PowerPoint, Publisher, MS Word, Oracle, Organizational Development, Organization Development, organizational, Performance Management, personnel, policies, processes, recruiting, recruitment, sales, SAP, seminars, staffing, strategic, Strategic Planning, supervisor, surveys, workshops Additional Information AWARDS and PROFESSIONAL AFFILIATIONS: Best Results Commitment Survey Award (BWR HR Team) - 2006 thru 2011 Director's Award - 2008, 2009, and 2010 US Human Resources Business Partner Award- 2007 * Extra Mile Award - 2007 Best In Class - 2006 * People Pillar Award - 2006 * Gold Hat Award - 2005 Member of Society of Human Resource Management since 2001 Certified Career Development Facilitator Freelance writer for "Grace" Magazine, a Christian magazine that encourages and empowers women of all ages. | HR |
875 | RECREATION ACTIVITY COORDINATOR Summary To secure a position related to the personal care of clients hair, skin, and nails, and continue my education at the post secondary level towards additional certifications and /or an advance degree. Highlights Licensed Cosmetologist Strong communication skills Make-up application Bridal makeup specialist Self-motivated Sales background Outstanding client care Superior attention to detail Hair coloring temporary semi permanent and permanent Styling Techniques Infection control sanitation procedures Facial waxing permanent waving chemical relaxing shaping hair with shears razors clippers Accomplishments Consistently received positive performance reviews from guests on online rating sites. Experience Recreation activity coordinator 03/2013 to Current Company Name City , State Applied the positive reinforcement method to redirect negative behaviors.Assisted 10Helped prepare daily lesson plans for activities and lessons.Encouraged students to be understanding of and helpful to others.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Wrote daily and weekly lesson plans.Implemented club rec and teen warehouseAdministered minor first aid to injured students. programs to encourage student participation. children per station during small group learning periods. Billing & coding intern student 11/2011 to 12/2011 Company Name City , State Greeted clients and data entry.Thoroughly investigated past due invoices and minimized number of unpaid accounts.Recorded and filed patient data and medical records.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Scheduled patient appointments. Guidance Counselor 02/2006 to 02/2013 Company Name City , State Assisting in the schools guidance program by providing individual and/or small group instruction. Maintaining manual and computerized records. Assisting school staff with pupils' discipline problems. Assisting with classroom instructional learning and development. Retail customer service 06/2010 to 03/2013 Company Name City , State Retail Customer Service: Assisting throughout the store with answering the phone and resolving customer complaints, cash handling and balancing. Assisting with displays and processing damaged merchandise. Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Offered exceptional customer service to differentiate and promote the company brand.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Sales Representative 06/2006 to 10/2006 Company Name City , State Responded to inquiries with genuine interest and concern. Accurately completed rental contracts and found acceptable resolutions to customer's problems or complaints. Identified and properly completed any computer entries and or paperwork required for rental returns. Call Service Counselor 06/2006 to 01/2007 Company Name City , State Worked in a call center responding to membership questions about services and products offered. Dispatched tow service to stranded members. Verified membership, fees and services covered under membership. Upgraded membership and services for towing, auto and boat insurance. Flight Attendant 04/2000 to 06/2006 Company Name City , State Customer Service Ticket Agent: Excellent decision making skills with a positive attitude. Communication skills with the ability to deliver onboard announcement in a professional manner. Provided leadership, direction and assisted in the performance of all safety and passenger services. Education licensed : Hair and skin, nails 2014 American Academy of cosmetology City , State , USA CPR Certified, MEDCIN Certificate, HIPAA Certificate, Microsoft Excel & Word Certificate, MEDISOFT Certificate
Grossmont Health Occupations Center Santee, CA - 2007 Certificate of Completion : medical Billing and coding 2011 UEI College, Medical Billing and Coding City , State Additional Information AWARDS & CERTIFICATES
Certificate of appreciation SDUSD 2006 through 2011 Perfect Attendance and Honor Roll UEI 2011 with 4.0 GPA Customer Service Excellence Northwest Airlines 2003 Skills call center, cash handling, Communication skills, CA, contracts, CPR Certified, resolving customer complaints, clients, Customer Service, data entry, decision making, direction, instruction, insurance, leadership, MEDISOFT, Microsoft Excel, Word, Retail, safety, phone | AUTOMOBILE |
876 | CORPORATE ADMINISTRATOR Summary Successful administrative professional with 15 years of experience. Skills Organized Detail oriented Efficient Prioritize multiple deadlines Work well independently Collaborate with others Software Microsoft Word Excel PowerPoint Outlook Adobe Acrobat Multiple project software websites General Clerical Type 75 WPM Multiline phones Experience Corporate Administrator January 2009 to January 2017 Company Name － City , State Light accounting/bookkeeping
Travel arrangements
Meeting agendas and minutes
Editing/Proofreading
Meticulously proofread
Ensure consistency in content
Structure
Revise for clarity
Review style format
Bidding Administration
Prepare "front-end docs"
Familiar with various loaning agency requirements
Know and able to carry out bid process from start to finish
Construction Administration Assist approximately 15 engineers in our water/wastewater department working on multi-million dollar projects. Requires great attention to detail while meeting multiple deadlines simultaneously. Specific duties include:. Document Processing - Proofread, revise, format, PDF, and produce master plans, planning studies, specifications and plans, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities. Bidding Administration - Distribute plans and specifications, maintain planholders' lists, issue and confirm receipt of addenda, and complete bid tabulations. Construction Administration - Prepare contract documents. Receive and return submittals and RFIs; maintain logs. Assisted approximately 18 engineers in the water/wastewater department working on multi-million dollar projects. Required great attention to detail while meeting multiple deadlines simultaneously. Coordinated with clients, contractors, subconsultants, and internal drafters to help keep projects running smoothly. Specific duties included:
Document Processing - Proofread, edited, formatted, PDF'd, and produced master plans, predesign reports, specifications, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities. Bidding Administration - Handled bidding phase from start to finish. Submitted public notice to newspaper for publishing; assisted in preparing, then produced and distributed plans and specifications; maintained planholders' list; prepared, issued, and confirmed receipt of addenda; and completed bid tabulation. Construction Administration - Prepared and reviewed contract documents. Received and returned submittals and RFIs; maintained logs. Before shifting my focus solely on project-related tasks for our water/wastewater department, I previously also provided general support to our firm. Additional tasks completed during this time included making travel arrangements; coordinating lunch and learns; and conference and workshop registration and tracking. Also responsible for the following tasks: Make travel arrangements and assign company vehicles. Download and log digital photos. Coordinate lunch and learns. Register engineers for conferences, workshops, and webinars. As part of the master specifications/standards committee, create monthly meeting agendas and minutes. Log, track, and implement master specification change requests. Answer and route phone calls. Distribute incoming mail. Prepare outgoing mail and UPS packages. Run company errands. Customer Service Representative January 2006 to January 2009 Company Name － City , State Provided full account servicing for the Sears Credit Cards Portfolio via incoming calls, including billing and payment inquiries and disputes, account maintenance, and lost/stolen cards. Consistently met and exceeded quality and sales goals. Administrative Assistant/Bookkeeper Addus HealthCare January 2000 to January 2003 City , State Completed monthly billing reports and Branch Manager's Report. Billed over $500,000 monthly to contracting state agencies and clients. Reconciled billing, posted payments to clients' accounts, and prepared deposits. Prepared and approved accounts payable bills. Created documents, spreadsheets, and monthly newsletters; included developing new spreadsheets for A/R and A/P purposes. Completed several processes of payroll. Assisted in planning company functions. Provided support to the area manager, branch manager, and 12 other branches throughout Washington and Oregon. Supervised part-time assistant. Education and Training Completed 45 credits in various courses including Logic, Ethics, Philosophy of Science, Precalculus, and C Programming. Boise State University － City , State High School Diploma Kuna High School － City , State Graduated with Highest Honors 3.97 Received Ambassador Award in Business Professionals of America. Skills accounting, accounts payable, Adobe Acrobat, A/P, agency, attention to detail, billing, bookkeeping, C Programming, Clerical, conferences, content, Prepare contract, Credit, clients, Detail oriented, Editing, focus, letters, Logic, Excel, mail, Outlook, PowerPoint, Microsoft Word, newsletters, newspaper, payroll, PDF, Philosophy, processes, Proofreading, quality, sales, specification, spreadsheets, phones, phone, Make travel arrangements, Travel arrangements, making travel arrangements, Type, websites, workshops | HEALTHCARE |
877 | CUSTOMER SERVICE SPECIALIST Career Overview Highly enthusiastic customer service professional with 6 years client interface experience. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the service industry. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, training, and communication. Reliable Customer Service Representative with extensive track record in demanding management environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Ability to work well under pressure. Ability to adapt to a changing work environment. Very client and people oriented. Ability to work well with any size team. Always very cheerful and happy to help anyone. Constantly maintains a positive attitude. Can learn well from failures and take criticisms. Always happy to be challenged. Work Experience 09/2014 to Current Customer Service Specialist Company Name － City , State Works with several clients to ensure their satisfaction. Fast learner of operation programs. Experiences relationship building and customer satisfaction. Experienced salesperson. Prevented store losses using awareness, attention to detail and integrity. Trained 2 new employees quarterly. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Managed quality communication, customer support and product representation for each client. Maintained a positive attitude and calm mind under amounts of high-pressure. 09/2011 to 09/2014 Framing Expert Company Name － City , State Assisted various clients with designing a frame that best suited their picture. Learned to be versatile with designs and budgets, compromising to ensure the customer's needs were satisfied. Established excellent customer-relations, inviting the customer back into the store. Worked with multiple clients at once to ensure satisfaction while maintaining a positive, cheerful attitude. Adapted to several changes in framing system and work environment. Always worked with teammates to ensure a healthy work environment. Cross-trained and provided back-up for other customer service representatives when needed. 05/2010 to 08/2012 Summer Intern Company Name － City , State Wrote factually correct, concise and engaging news stories within tight deadlines. Gathered and verified factual information regarding stories through interviews, observation and research. Wrote 3 to 5 news stories per week for multiple media platforms. Traveled to location to write reviews from firsthand experience.Wrote creative and original columns. Evaluated and followed up on news leads and news tips to develop story ideas. Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards. Served as head reporter for Carnegie Library Summer Activities. Adapted to many changes in computer systems. Worked with teammates to ensure strict deadlines were met. Always maintained a positive attitude and cheerful outlook. Educational Background Bachelor of Arts : Mass Communication / Creative Writing State , United states Georgia Coursework emphasis in English, Communication, and Creative Writing. Self-motivated. Hard worker. Diligent student. 2.78 GPA Minor in Creative Writing. Curious and willing to take extra work and classes to better education. Skills Cash handling. Professional and friendly. Careful and active listener. Strong public speaker. Multi-tasking. | ARTS |
878 | CHIEF EXECUTIVE OFFICER Summary Award-winning executive and marketing professional experienced in high-volume, multi-unit, retail and business operations in the pharmaceutical, financial services, and food and beverage industries. Demonstrated expertise in brand development, territory management, sales operations, product launches, recruiting, and business development. Skilled in utilizing technology as a tool to improve organizational efficiency. Desires a high-level marketing position in a professional corporate environment. Highlights Brand Development Project Management Relationship Management Training & Development Sales Operations Merchandising Accomplishments Increased annual sales to nearly $5.7 million through strategic marketing & sales campaigns. Launched aggressive growth plans that helped increase customer base from 0 to 15,000 customers. Created strategies to develop and expand existing customer sales, which resulted in a 200% sales growth in less than 12 months. Grew a targeted newsletter subscriber list from 0 to 6,000 members in just 12 months. Earned the Winner's Circle Award in 2008. Experience 10/2008 to Current Chief Executive Officer Company Name － City , State Developed and launched Greenie Tots ,a full-line of children's entrees, currently sold in mass retail including Whole Foods, Giant Eagle, Safeway , and independent grocery stores across the United States. Headed online/retail marketing campaigns to drive traffic and business to our online website and into our retail stores. Hired & trained all new brand ambassadors that marketed and sold the Greenie Tots brand to consumers & retail outlets. Managed production setup and distribution with the largest national natural products distributer UNFI. Developed company wide incentive performance plan which motivated staff and resulted in a 70% increase in sales. Rolled out integrated advertising campaign across multiple media channels Increased profits by 60% in one year through restructure of business line. 08/2003 to 03/2013 Healthcare Management Representative 2 Company Name － City , State Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits. Increased sales in Fort Lauderdale, FL territory by 67% reaching territory sales of $5.7 million Developed and maintained networks/partnerships with external partners such as physicians, hospitals, community advocacy groups, pharmacies, and corporate employers. Assisted District Manager with the development and leadership for district strategy for product launches, sales initiatives, and team motivational activities. Developed strategic pharmacy initiatives to foster customer relationships and positive formulary acceptance. Successfully launched Toviaz® , Lyrica®, & Exubera® by prospecting, tar. 01/2002 to 08/2002 National Healthcare Operations Intern Company Name － City , State Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources. Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline. Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health. Collaborated with external partners including City of New York, Veritas, Local churches, & Media (Radio, Newspaper, &Television). Spearheaded the design, development, and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team. Managed outside advertising agency and directed internal focus panels to insure the logo represented the cluster 05/2001 to 08/2001 Finance Intern Company Name － City , State Maintained partnerships with external customers such as school institutions, businesses, and Bank of America customers. Developed and maintained a customer database with current, client investment positions and future investment goals. Created visual tools to assist the VP in presenting to external partners. Recruited and trained new intern hires on the Banc of America policies and procedures. 10/1999 to 12/2000 Customer Development Intern Company Name － City , State Analyzed and developed industry reports using Information Resources Inc, for the Marketing and Sales department to track current product sales against previous sales performance. Developed a database system to track the positioning and sales of the newly launched product Rick's Spiked Lemonade. Designed a tool to measure performance against competitive products in the categories of Wine Coolers, Beer, and Mixers. Developed presentations and presented to the marketing and sales VP's the areas were our products could be better positioned in the retail market and the current retail areas for growth. Education August 2003 MBA : Business Administration Florida A&M University － City , State August 2003 BS : Business Administration Florida A&M University － City , State Professional Affiliations Member, A Better Chance (Alumni) Member, National Black MBA Association Member, Southern Florida Minority Supplier Development Council Skills Microsoft Office (Excel, Power Point, and Access expertise), Internet, PC/MAC software proficiency, Microsoft Project, Information Resources Inc, Database, CUE, Quick Books | HEALTHCARE |
879 | CUSTOMER SERVICE REPRESENTATIVE Summary My favorite part of working is being able to interact with people. I love to provide Customer Service and provide the best experience with the company. My personal experiences have made me realize I like to make a call or a store visit more worthwhile for the customer. My purpose is make what can be a boring or tedious task to be a better experience and make a happy and loyal customer. I mainly have worked in call centers and a little experience in sales and store customer service. Highlights High customer service standards Computer skills in power point, word, autocadd, chief architect, word spreadsheet, some Excel, internet, and intranet. Dedicated to process improvement Conflict resolution proficiency Devoted to data integrity Troubleshooting skills Proficient with Microsoft Office Suite Bilingual in Spanish Proficient in reading and writing in spanish Strong writing skills and comprehension in both English and Spanish Accomplishments Managed call flow with up to 200+ calls in queue per minute. Exceeded corporate target for customer satisfaction for 2-3 months in a row several times. Earned cash bonuses for Customer Satisfaction several times Experience Customer Service Representative Sep 2014 to Mar 2015 Company Name － City , State TMG is a call center where I attended customers with their Medicare RX plans and for Medicare Advantage Plans. Accomplished customer satisfaction with members regarding billing, advising on health and dental benefits, quoting benefits and enrollments. Customer Service Representative Oct 2013 to Sep 2014 Company Name － City , State Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Improved customer ratings. Sitel is a call center that is a third party outsourcing company that takes billing calls for USAA insurance company. My job was to answer billing inquiries for home and auto insurance. Successfully set up non payment cancellation arrangements, applied payments and resolved billing issues. Customer Service Representative Aug 2011 to May 2013 Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Provided assistance to customers with online orders. Communicated any video rentals owed via the store portals when needed. Besides attending customers on phone, I also resolved issues to customer requests and assistance via emails sent in to company. Worked with management and corresponding departments related with complaints received from customers. Customer Service Oct 2009 to May 2010 Company Name － City , State I worked for Headway Corporate on a contract (temporary) basis at AIG/WNL where I had the opportunity to speak to clients about their retirement plans and products like 401k's and annuities. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Agent Apr 2006 to Feb 2009 Company Name － City , State Represented Nationwide as a licensed Customer Service Agent Performed quotes and changes to auto and home insurance policies. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Properly directed inbound calls in phone queues to improve call flow. Floor Sales Associate May 2004 to Oct 2005 Company Name － City , State Enhanced customer service by interacting with customers and pinpointing their search an d needs on the product they were looking for. Boosted sales by offering other choices and taking advantage of the sale for the week. Healthcare Provider Aug 1999 to Oct 2001 Company Name － City , State AHS is a company who cares for mentally and physically disabled adults. My job consisted of helping patients with their everyday activities, including transportation and med administration. Observed and documented patient status and reported patient complaints to the case manager. Planned, prepared and served meals and snacks according to prescribed diets. Healthcare Provider Jan 1999 to Aug 1999 Company Name － City , State Through Manna I cared for a mentally and physically disabled adult. I cared for only one because I was a long distance employee in El Paso, TX. Positioned client for comfort and to prevent skin pressure problems. Documented client records on daily flow sheets. Communicated to parents of client and to company. Cared for client at either parents home as well as transportation when needed. Education Associate of Arts , Interior Design 2004 Amarillo College － City , State , USA Associate of Arts , Interior Design Border Institute of Technology Amarillo College － City , State Began Associates degree here but moved to Amarillo and continued and finished education in Amarillo Interests My interests are my family and enjoying my husband and children. I love history, arts and movies. We love to travel, sight seeing and visiting other family members. Languages I am fluent, reading, writing, and speaking both English and Spanish. Skills Excellent interpersonal skills Compassionate and trustworthy Detail-oriented Time management Professional and friendly Telephone Skills Active Learning Additional Information I like to spend time with family and church family. I like to support school fund raisers and show appreciation for music and arts. | HEALTHCARE |
880 | VIDEO DIRECTOR, EAST COAST VIDEO FOR ENTERPRISE BRANDS Summary Athletics have always been an integral part of my life in one way or another. After years of using my physical fitness to supplement the successes of my previous career choices, the decision to bring fitness to the forefront of my life is one that would satisfy my desire to not only continue to foster a personal healthy lifestyle but also to allow a greater platform for sharing my discoveries of healthiness with others. Highlights Passionate about learning Take pride in sharing accurate information Reliable Hard working Physically fit Excellent problem solver Approachable Accomplishments Bicycled Across North America - May 14th to July 4th 2007 Start: New Jersey End: San Francisco Experience Video Director, East Coast Video for Enterprise Brands Jan 2015 to Aug 2017 Company Name － City , State Developed better interpersonal skills while directing highly accomplished business individuals. Producer/Cinematographer/Lead Editor May 2009 to Apr 2015 Company Name － City , State Demonstrated my drive, work ethic and ability to learn new skills quickly by establishing my own company while keeping it profitable for six years. Manager of Fine Arts Jan 2007 to May 2009 Company Name － City , State Demonstrated ability to multitask and stay focused by managing multiple projects at a time and always finishing before deadlines. Education Bachelor of Arts , electric bass 2006 Berklee College of Music － City , State , us Graduated Cum Laude 2006 Most Improved Electric Bassist Skills CPT Certified with NASM Adult and Pediatric CPR/AED | ARTS |
881 | CONSULTANT Professional Summary Accomplished seller with marketing and entrepreneurial chops. Proven record of exceeding service standards
and outpacing performance goals. Solid technical background with a focus on B2B SAAS and programmatic
advertising. Motivated, team-oriented and enthusiastic about helping companies grow. Skills B2B sales Network development Lead prospecting Interpersonal communication skills Brand marketing Business development Product development Content creation Accounting, VC Advertising, Website Agency B2B Billing Book Brand strategy Budgets Business development C Com Interpersonal communication Content Content creation Clients Client Delivery Product development E-commerce Editorial Finance Managing Marketing Meetings Enterprise Network Sales Selling Staffing Strategic Phone TV Work History Consultant , 01/2020 to Current Company Name – City , State Project manage drinkbumpcoffee.com and sheau.com website launches. Oversee marketing, content creation, and 3rd
party integrations for all three brands. Prospect and onboard 100+ traditional retailers and D2C e-commerce brands to Sheau within first 3
months through in person meetings, cold emails and phone calls. Sourced 30+ new relationships with VC's, like-minded brands and affiliates to partner with Sohuis on
content and events. Senior Account Executive , 03/2019 to 01/2020 Company Name – City , State Grew $500K book of business by 10% through cross-sell and up-sell opportunities while managing
pipeline of 60+ enterprise brands. Conducted client QBR's and developed plans with internal teams to grow territory through customized
demo's, mock-ups and strategic partners. Created new process for documenting sales "wins" that was implemented company wide. Senior Account Executive , 04/2018 to 03/2019 Company Name – City , State Achieved $224K in new business selling influencer marketing solutions to C-suite executives. Brought on company's first airline client, which was self-sourced and opened up new revenue channel. Spearheaded east coast agency business working internally with marketing and finance to develop new
pitch and terms. Account Director , 03/2017 to 04/2018 Company Name – City , State Managed $1MM quarterly pipeline selling programmatic advertising solutions to agencies and brands. Increased sales revenue by 315% over 9 months as team's top seller. Exceeded quarterly quotas hitting 123% to goal in Q4 2017. Account Manager , 06/2015 to 03/2017 Company Name – City , State Supported $3MM average quarterly book of business and consistently contributed to regional
incremental goals earning multiple spot bonuses. Addressed problems with accounting, billing and service delivery to maintain and enhance client
satisfaction. Mentored and trained Account Coordinators and Account Managers. Production Coordinator , 07/2014 to 06/2015 Company Name – City , State Act as main point of contact for high profile clients and internal teams to develop events, on-site
activations, website builds, design work, brand strategy and editorial content. Defined project scope including goals, deliverables, schedules, staffing, SOWs, and budgets. Sales Coordinator , 12/2012 to 07/2014 Company Name – City , State Supported sales team in selling, managing and executing large scale out-of-home advertising programs. Assistant Media Planner , 10/2011 to 11/2012 Company Name – City , State Developed and executed multimillion-dollar digital, TV, print and mobile campaigns for J&J. Education BA : Rhetoric and Communications , 05/2011 University of Richmond - City , State Division 1 Women's Lacrosse, Writing Consultant, Kappa Alpha Theta Member, Global Players Study Abroad for Student Athletes: Competed in Prague and Berlin World Cup
Tournaments and developed club lacrosse clinics in Central Europe Work History Consultant , 01/2020 to Current Company Name – City , State Project manage drinkbumpcoffee.com and sheau.com website launches. Oversee marketing, content creation, and 3rd
party integrations for all three brands. Prospect and onboard 100+ traditional retailers and D2C e-commerce brands to Sheau within first 3
months through in person meetings, cold emails and phone calls. Sourced 30+ new relationships with VC's, like-minded brands and affiliates to partner with Sohuis on
content and events. Senior Account Executive , 03/2019 to 01/2020 Company Name – City , State Grew $500K book of business by 10% through cross-sell and up-sell opportunities while managing
pipeline of 60+ enterprise brands. Conducted client QBR's and developed plans with internal teams to grow territory through customized
demo's, mock-ups and strategic partners. Created new process for documenting sales "wins" that was implemented company wide. Senior Account Executive , 04/2018 to 03/2019 Company Name – City , State Achieved $224K in new business selling influencer marketing solutions to C-suite executives. Brought on company's first airline client, which was self-sourced and opened up new revenue channel. Spearheaded east coast agency business working internally with marketing and finance to develop new
pitch and terms. Account Director , 03/2017 to 04/2018 Company Name – City , State Managed $1MM quarterly pipeline selling programmatic advertising solutions to agencies and brands. Increased sales revenue by 315% over 9 months as team's top seller. Exceeded quarterly quotas hitting 123% to goal in Q4 2017. Account Manager , 06/2015 to 03/2017 Company Name – City , State Supported $3MM average quarterly book of business and consistently contributed to regional
incremental goals earning multiple spot bonuses. Addressed problems with accounting, billing and service delivery to maintain and enhance client
satisfaction. Mentored and trained Account Coordinators and Account Managers. Production Coordinator , 07/2014 to 06/2015 Company Name – City , State Act as main point of contact for high profile clients and internal teams to develop events, on-site
activations, website builds, design work, brand strategy and editorial content. Defined project scope including goals, deliverables, schedules, staffing, SOWs, and budgets. Sales Coordinator , 12/2012 to 07/2014 Company Name – City , State Supported sales team in selling, managing and executing large scale out-of-home advertising programs. Assistant Media Planner , 10/2011 to 11/2012 Company Name – City , State Developed and executed multimillion-dollar digital, TV, print and mobile campaigns for J&J. Personal Information INTERESTS
, Lover of the great outdoors and extreme hikes including the Kalalau Trail in Kauai, HI and Wai Rata canyon
in New Zealand. Avid audiobook listener, documentary watcher and true crime enthusiast. Self-proclaimed
chef and creative writing hobbyist. Skills B2B sales NNetwork development LLead prospecting IInterpersonal communication skills BBrand marketing BBusiness development PProduct development CContent creation, Accounting, advertising, agency, B2B, billing, book, brand strategy, budgets, Business development, C, com, Interpersonal communication, content, Content creation, clients, client, delivery, Product development, e-commerce, editorial, finance, managing, marketing, meetings, enterprise, Network, sales, selling, staffing, strategic, phone, TV, VC, website | CONSULTANT |
882 | EMERGENCY ROOM ADMITTING SPECIALIST/QUALITY ASSURANCE Summary Driven, highly dedicated to my job and duties (Quality Assurance). I am an active listener, excellent problem solver and Speak,write and read Spanish fluently. Very professional and articulate. Strongly motivated, and have excellent customer service skills. Fast leaner and excel in building dynamic teams in an effort to achieve a goal for continual improvement. Accomplishments Master's in Social Work Spring 2016 University of Utah Bachelor's in Social Work Summer 2007 California State University of Los Angeles Experience Emergency Room Admitting Specialist/Quality Assurance Sep 2014 to Current Company Name － City , State Arrange efficient and orderly admission of patients. Insures that patient information is collected and that patients are aware of hospital policies and procedures. Interview incoming patient or representative and enter information required for admission into computer database. Collect co-pays and deductibles from patients. Distribute appropriate information to ancillary departments. Cross trained in other areas and perform any other duties as assigned (OP and IP). HealthCare Rep Oct 2009 to Aug 2014 Company Name － City , State Interviewing clients in a hospital setting and/or home visits to assist them in obtaining maximum benefit coverage. Completing applications for state and federal program, reviewing medical records and taking all actions necessary to expedite benefit approval. Maintain ongoing communications with government agencies regarding the status of claims. Provide updates and assistance to hospital personnel and other staff as needed. Knowledge of federal and state programs to benefit coverage for the client. Understanding of and ability to apply the medical definition of disability as it relates to body systems and to functions of daily living. Ability to read and apply the information contained in medical records and prioritize. Identify missing evidence and follow through to completion. Assists callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support application process. Effectively educate and answer inquiries from patients and family representatives regarding application process and statuses. i.e. approval notices, denials and reapplications). Assists clients with scheduling appointments and reminding of appointments, as needed. Maintain ongoing communication with other internal Resolve Application co-workers to obtain information and/or provide updates regarding claim status. Diligently follow-up with institutions/businesses resolving issues ultimately affecting application approval. Able to identify appropriate escalation points as well as working with the escalation Team Leader to resolve issues, lastly, review outgoing client material for accuracy prior to submittal. Developmentalist/Caregiver Jul 2009 to Oct 2009 Company Name － City , State Provide direct care and training for developmentally disabled and/or mentally retarded (DD/MR), ambulatory and non-ambulatory individuals at the Utah State Developmental Center. Properly manage aggressive, self-abusive, and non-compliant individuals. Implement and follow prescribed behavioral programs. Transfer individuals correctly. Perform direct care services to include: bathing, showering, dressing, toileting or changing incontinent briefs (diapering), oral hygiene, feeding. Responsible for implementing and evaluating active treatment programs for the individuals, duties also include, but are not limited to: observing, monitoring, and reporting patient behavior. Participating in and supervising patient activities. Teaching daily living skills. Intervening in crisis situations; assists in maintaining a therapeutic, safe, and secure environment. Mental Health Worker II Jan 2008 to Mar 2009 Company Name － City , State Update and maintain client charts with medical services. Meet with treatment team (psychiatrist, MFT's and Psychologists) to discuss clients treatment plan. Facilitate STEP group for clients parents. Facilitate Anger Management groups for Clients. Coordinate client services with local agencies. Provide rehab services to medication only clients 1x/month. Provide interpretations to Spanish as needed to facilitate access to services. Home-visits. Parent and family support. Intense Case management. Attend clinic meetings. Participate as a tx team member. Facilitated daily groups for the Intense outpatient and inpatient program clients. Education Master , Social Work Spring 2016 University of Utah College of Social Work Social Work Bachelors Summer 2007 California State University － City in the Art of Social Work Languages Bilingual, Speak, Read and Write English and Spanish Fluently. Skills Bilingual,
Speak, Read and Write English and Spanish Fluently.
Advanced
in Word, Microsoft, explorer, lotus, and outlook, MIDAs,
Proficient in excel.
CPR
certified. Excellent customer service, critical thinker and problem solver | HEALTHCARE |
883 | CONSULTANT Professional Summary Highly motivated female with over 3years management experience and exceptional people skills, looking to join a growing organization as part of the executive team. Core Qualifications Results-oriented Operations management Client-focused Microsoft Office Computer proficient Quick learner File/records maintenance Reports generation and analysis Contract negotiation/review/drafting Financial records and processing Training and development Change management Contract auditing Account Management, Advertising, Budgeting, Business Development, Client Relations, Computer Literate, Computer Proficient, Creative Problem Solving, Customer Needs Assessment, Customer Satisfaction, Customer Service, Domestic and International Experience, Expense Control, Internal Auditing, Lead Development, Marketing, Multi-Task Management, Product Development, Project Management, Reporting, Experience Company Name City , State Consultant 05/2014 to Current Conducted detailed site analysis to address project overlapping which led to timely project completion and cost savings. Provided onsite training. Monitored multiple databases to keep track of all company inventory. Prepared departmental contracts for attorney approval. Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo and aviation documents. Successfully led key projects which resulted in [positive outcome]. Planned and executed [project]. Effectively controlled the release of proprietary and confidential information for general client lists. Organized and coded all documents related to due diligence for acquisitions. . Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared correspondence, accounting and financial documents for analysis. Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents. Prepared departmental contracts for attorney approval. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared routine legal correspondence and memoranda for attorney partners. Prepared correspondence, accounting and financial documents for analysis. Company Name City , State PETROLOG 09/2012 to 01/2014 Role overview: This role involved proactive implementation of Health, Safety, Environment and Quality activities in support of company's objectives as described in the Corporate and HSEQ policy. Main Responsibilities: To provide specialist advice in environmental and HSE matters so that Petrolog can demonstrate sound environmental & HSE management, ensure legal compliance and minimise the potential for litigation or damage to company's reputation Ensure compliance with wide range of environmental, safety and quality regulations Manage Petrolog's database for all regulatory permits and related documents Assist in development of HSEQ improvement plans for the office and offshore units Complete and review environmental performance report each month for all Petrologs' assets Frequent site visits to provide environmental support, assist in ISO 14001 verification visits Contributions to in-house training and competency for example, preparation of computer-based training programmes, presentations and the design of hazard identification animations to improve environmental awareness of all personnel. Attendance and provision of feedback on participation with industry networks, forums Environmental Audit Team. Company Name City , State Environmental Specialist 09/2011 to 09/2012 Act as the environmental representative to business unit regulatory applications and permits Liaised with external consultants with regard to ongoing certification Routine site inspection and site visits to ensure compliance to environmental standards. Review of industries EIA's and EIS's and environmental authorisations Participate on regional industrial association committee(s) Develop strong working relationship with community relations & company personnel. Education Master of Science : Oil and Gas Enterprise Management 2015 University of Aberdeen , City , State , UK Graduated with Distinction, undertook courses in petroleum economics, project management, geoscience, sustainable development and dissertation on Best Practicable Environmental Option for different energy technologies. Through this course, I developed vast knowledge and business skills needed to analyse and evaluate projects. Bachelor of Science : Environmental Management 2011 Abia State University , City , Nigeria Four years study majored in environmental management and entrepreneurial development. Course work included remediation techniques, environmental management systems, renewable energy technologies., and dissertation on Environmental impact assessment of a proposed brewery. Graduated with Second class Upper division and CGPA of 4.13/5 Select One Interests Travelling, cooking and dancing Professional Affiliations European Energy Institutes Additional Information Personal Interest: Travelling, cooking, dancing, singing, and shopping. Skills Biology, BSc, Chemistry, Interpersonal, community relations, cost control, clients, database, Drafting, Economics, EIA, English, Environmental Compliance, environmental management, inspection, ISO, legal compliance, litigation, mentoring, Microsoft office, Microsoft Office applications, office, MSc, Enterprise, networks, OIL, personnel, Physics, presentations, Project Management, Quality, Quality Assurance, Report writing, research, Safety, sound, training programmes | CONSULTANT |
884 | PRODUCTION EXCELLENCE SPECIALIST Summary Results-driven, skilled Quality Specialist focused on achieving success and increased productivity through improvements in quality, safety, operations, and administration. Knowledge and expertise in quality control, quality assurance, lean management, Six Sigma, and techniques and methods for improving the efficiency process of an organizations quality procedure. Highly motivated with the aptitude and tenacity to resolve challenging issues, and work productively with team members, and supervisors to accomplish the organizations future vision and goal. Highlights Experienced in production scheduling Knowledgeable of quality control standards Procurement specialist Knowledge of 5S methodology Experience in value stream mapping Dedication to product quality Global and strategic sourcing Procedure development Client relationships Quantifiable revenue increases Lean manufacturing and design Analytical Cost reduction and containment QA/QC/Audits reports expert Multi-site operations Process improvement strategies Systems implementation Relationship building Microsoft Office Suite expert Productivity improvement specialist Troubleshooting and problem solving Market penetration Accomplishments Planned, directed, coordinated and assigned 14 employers to efficiently meet production requirements. Contributed to an annual 25% increase in productivity through improvements in operations, quality, safety and administration. Supervised and managed 14 inspectors through out 20 manufacturing factories. Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Boosted customer satisfaction ratings by 100% in under 16 moths months. Personally managed production activities to guarantee 100% of orders were shipped on-time . Experience Company Name October 2015 to January 2016 Production Excellence Specialist City Knowledge and use of Operational Equipment Efficiency (OEE) in PCB manufacturing environment. Expertise and proficiency in LEAN Manufacturing and Six Sigma Methodologies to identify direct and analyze machine group cells for Printed Circuit Board (PCB) and electromechanical components. Development and optimization of OEE reports, Standard Operating Procedures (SOP), process Protocols, guidelines. Understanding and comprehension of the following tools: Root Cause Analysis, Value Stream Map, Process Map, Pareto Chart, Kaizen, 7 Wastes, and Statistical Process Control. Company Name February 2014 to September 2015 Procurement and Operations Manager City Developed, updated and maintained SOPs, Client Guidelines, HR and Technical Manuals and Protocols for Insight Company Managed professionally 14 employees for Insight Quality Services Asian operations and accountable for implementation of strategic objectives, developing operations strategy, planning production services and client communication Best practices and knowledge of LEAN Manufacturing systematic methods and tools to reduce waste and increase quality efficiency in Chinese manufacturing factories Successfully assisted clients on Quality Control improvements and manufacturing challenges Conducted quality control inspections all over China and supervised 14 inspectors conducing inspections for Jewelry and Electronic products. Assessed and trained personnel for promotion to cross-functional operations. Led regular stand-up meetings, events and continuous improvement projects with measurable goals. Developed and implemented data-based solutions in a timely manner. Assessed and trained personnel for promotion to cross-functional operations. Coordinated closely with quality control regarding products awaiting dispositions. Supervised production schedules, production quality and on time delivery. Defined manufacturing performance standards and reviewed the performance outcomes to set future targets.Identified staffing and capital needs, collected relevant data and wrote justifications for established needs. Diligently maintained safety and quality standards. Implemented root cause and corrective actions to remove production constraints and improve product quality. Enforced a culture of lean manufacturing and continuous improvement while providing operational leadership. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Trained, developed and counseled employees to develop a high performing team.Completed key projects on time, on budget and with a high level of accuracy. Budgeted monthly departmental expenses and implemented cost controls. Developed and maintained strong and clear communication and rapport with plant personnel. Created workforce planning and development models to inform quarterly scheduling and processes. Company Name September 2013 to January 2014 Internal Production Auditor City Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Helped achieve company goals by supporting production workers. Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity. Monitored the production processes and adjusted schedules. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Coordinated inventory and cost control programs. Worked with managers to implement the company's policies and goals. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems. Company Name October 2006 to December 2012 Aviation Boatswains Fuels Technician City , State Successfully trained 54 personnel in QA protocols, equipment maintenance, MSDS and SOPs for Fuels evolutions. Effective decision-maker in high-pressure environments. Supervised operation and organizational maintenance of JP5 Fuel systems and specialized equipment. Completed multiple fire prevention safety training. Effectively tested 1,140,198 gallons of Jet Propulsion Fuel during two Persian Gulf Pacific Deployments. Excellent personal accountability and punctuality with "zero" issues for the entire military term. Education University of Maryland University College 2002 Bachelor of Science : Information Systems Management Information Systems Management Languages English - Fluent (Read, Write and Speak) Spanish - Fluent (Read, Write and Speak) Mandarin Chinese - Basic Conversational (Speak) German - Basic Conversational (Speak) Skills Client Relations Software: Dynamics CRM Desktop Publishing Software: Photoshop, Illustrator Microsoft: MS Access, MS Excel, MS Outlook, MS Power Point, Microsoft Publisher, MS Word Business Management Software: ERP - NetSuite | AVIATION |
885 | BUSINESS DEVELOPMENT DIRECTOR Summary I am looking for a challenging Business Development position that will utilize my
knowledge and passion for sales while leveraging more than twenty years of relationship
building. Highlights Strong interpersonal skills including rapport building, listening, social versatility, courtesy and concern. Solid sales call skills with proper preparation disciplines. This includes the ability to determine and communicate a clear meeting purpose, question to identify needs, frame solutions in the context of value to the client, gain agreement to potential solution fit and gain closure on next steps. Solid communication skills including the ability to present an accurate and compelling overview of benefits, accomplished by using relevant examples of other client's experiences, convincing the client of the value proposition, and constructing a solid proposal that is perceived by the client as responsive to their needs. Ability to develop winning sales strategies by taking into consideration key client factors such as compelling event(s), critical success factors, stated and non-stated requirements, and the decision making landscape. Ability to access appropriate client executives by making solid presentations and constructing proposals that address C level issues in clear, concise, jargon-free language. Ability to drive the sales strategy with an opportunity plan that includes specific sales objectives, appropriate strategies, and detailed tactics. Ability to anticipate the strategies employed by each competitor and the skill to craft successful, proactive solutions for winning the business. Ability to utilize the client organization chart to understand their formal structure and individual roles in the buying process. Ability to create a relationship strategy for each key player that effects or is affected by the outcome of the buying decision. Armchair Media (Atlanta Ga.) Director of Business Development (July 2009 March 2012) Attracting new clients, developing current clients and penetrating existing markets to grow Armchair Media's client base. Focusing on over arching digital strategies and implementation plans for Fortune 500 companies. Intelligence gathering on clients, target prospects and industries to inform and support pursuit efforts. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Attend and develop market presence through networking/involvement with key associations, TAG, WIT, (Careers In Action Advisor), AIMA (Board Member), AMA, Vistage International (Key Executive Member), among others. Work with Strategist to effectively manage accounts, develop growth plans and opportunities within existing clients while delivering superior customer service. Consistently exceed sales goals; demonstrating focused sales efforts, leadership, and a solid understanding of the Armchair value proposition. Closed 2.5 Million in sales within the first calendar year. Work with senior management as part of the planning team to develop company growth plans, define strategies for divisional input and task to accomplish goals. Develop presentations and execute agency overviews to potential clients. Focus on new business opportunities generated through a number of prospecting and traditional business development channels including, targeting fortune 500 clients and interactive market leaders. Proposal development, submittal and follow-up Develop and maintain client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by Armchair Media or client. Manage the delivery of client service and business development strategies for all key clients Secured new clients for Armchair including but not limited to: CNN, Turner, Cartoon Network, Coca-Cola, Phillip-Van Heusen, Disney, The College Board and The Weather Channel Key Skills: Relationship management and interpersonal skills Communication, influencing and negotiating skills New Business strategy development and Implementation Project management if or when needed Presentation skills Research and Report writing skills Problem solving and decision making Coaching & People relationship management (internal and external) Key Attributes: Professional and positive approach Self motivated Strong in building relationships and able to communicate at all levels Team player Dynamic and Creative Definition 6 (Atlanta Ga.) Business Development Executive (March 2008 to July 2009) Consultant and sell services to include on-Line Media, Interactive Marketing, Web Traffic Analytics, SEO/SEM, Websites, Usability, Hosting and Managed Services, Intranets, E-mail marketing and Social Media. Acquire new clients for Definition 6 to include: Scientific Games, Mitsubishi Electric, Cox Communications, and Humana Health Care, among others. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Attend and develop market presence through networking/involvement with key associations, TAG, WIT, AIMA, AMA among others. Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment. LBi Atlanta (Formerly Creative Digital Group (Atlanta Ga.) Director of Client Development (January 2005 to October 2008) Consultant and sell services to include, Interactive Strategy & Branding, Emerging Technologies, Rich Media and SEM/SEO. Acquire new clients for LBi to include: UPS, The Home Depot, ING Financial Services, Cox Communications, Georgia Pacific, Humana Health Care, among others. Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment. Closed more than 2 Million in sales within the first calendar year, peak year of sales totaling 3.5 million. Develop client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by LBi Atlanta or client. VTA/Play (Atlanta, Ga.): Director of Sales and Marketing (September 2003 October 2005) Develop marketing strategy for all rich media services, print design and marketing services and broadcast media services. Create all proposals and presentations of services and present concepts to clients (Coca-Cola, Ciba Vision, Home Depot, CNN, Zoo Atlanta, etc). Work closely with Clients in conjunction with editors, rich media specialist and designers to ensure proper direction for projects. Communicate with clients on daily basis for project updates, scheduling and feedback. Work with marketing specialist to hold round table meetings and conduct client interviews in an effort to better understand current market position and desired outcome. Vertis Inc. (Atlanta Ga.): Account Executive (August 1998 September 2003) Prospect for new clients and opportunities (selling, photography services, package design, print advertising, and direct mail). Service current customers while cultivating new projects. Work with designers to ensure deadlines are met and creative directions are followed. Attended press checks to ensure all brand guidelines and standards were met. Communicate with client to maintain expectations on photo shoots, concept presentations and objectives. Work with client's marketing group to identify needs and create execution plan (Coca-Cola, Home Depot, etc.) Additional Experience (1995 1999) Account Executive / Conway Southern Territory Manager / Averitt Express Sold transportation and logistical solutions to local large and mid size businesses. Responsible for managing existing accounts, cold calling and prospecting for new accounts within Fulton, Gwinnett and DeKalb counties. Additionally called on and developed the South Florida markets. Experience Business Development Director 03/2012 to 01/2014 Company Name City , State Responsible for creating brand awareness within the defined market, building relationships with key executives, developing/pursuing leads, and assisting consultants with qualifying and winning opportunities. Assisted Managing director with recruiting efforts (On-Campusrecruiting from major universities, LinkedIn Recruiter). Responsible for creating strategic and tactical plans to uncover and close a range of revenue projects. Development and implementation of target account pursuits as well as current account development plans. Training of consultants on tactics and strategies for farming accounts and identifying new business opportunities. Infiltrating and influencing decision-makers at the highest levels within the account. As the BDM I leverage these relationships to introduce SEI, create and pursue selling opportunities. Management of demand generation activities, i.e., working with the consultants and delivery groups to determine the solution details and approach. This requires teamwork, fostering of relationships, and developing consensus. Education Associate of Arts : Health Science 1999 Palm Beach Community College City , State Health Science Skills photo, advertising, approach, agency, benefits, brand strategy, brand strategy, Branding, broadcast, business development, Business strategy, C, closing, Coaching, cold calling, Strong interpersonal skills, communication skills, interpersonal skills, concept, concise, Consultant, Client, Clients, customer service, decision making, delivery, direct mail, direction, E-mail, senior management, Financial, Focus, frame, leadership, listening, Director, Managing, marketing strategy, marketing, market, meetings, access, negotiating, Network, networking, next, package design, peak, photography, presentations, Presentation skills, press, print advertising, print design, Problem solving, Project management, proposals, Proposal development, proposal, Express, rapport, recruiting, Recruiter, Relationship management, Report writing, Research, selling, Sales, scheduling, Scientific, Self motivated, Strategist, Strategy, strategic, teamwork, Team player, transportation, Vision, Websites | BUSINESS-DEVELOPMENT |
886 | INFORMATION TECHNOLOGY CERTIFIED TECHNICIAN Summary Over Nineteen years of experience in Information Technology.Information Technology professional with well-developed interpersonal, communication, organizational and presentation skills.
Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skills in the successful implementation of highly effective desktop support operations.
A broad understanding of computer hardware and software, including installation, configuration, management, trouble-shooting, and support. Extensive experience with HP products to include Desktop, Laptop, high-end MFP devices and Web JetAdmin,
Areas of direct expertise include Project Coordination & Design, In-depth Technical Support, Corporate Desktop Support, Microsoft OS experience including installations-configuration-imaging, migration, and registry editing. Network and Citrix experience. Recommendations listed on
Roz Arasmo - Estee Lauder Companies, Inc., Human Resources Administrator
It is with great pleasure do I take this opportunity to write this recommendation on such an extra ordinary individual who is not only an awesome person to know but a wonderful colleague as well.
During the almost ten (10) years of knowing Bill, he has not only displayed a great talent within the IT organization at Estee Lauder, but has distributed excellent skills and customer service to everyone throughout the company. He is extremely well thought of from every level of management to Senior management. His dedication and diligent to excellence has proven superior time and time again.
When called upon he demonstrates top support in a timely and professional manner not to mention that he completes his tasks thoroughly with accuracy never having to be called back again for the same issue.
We have been privileged to have such an awesome professional within our organization.
____________________________________________________________________________________________
Lorilee Dickson - Director, Change Management and Communications at Estee Lauder
Bill is a diligent and hard-working professional with excellent customer service skills and exceptional knowledge of the IT industry. Each time I requested support, he was quick to respond and completed each request completely and with urgency. His thorough approach and attention to detail are an added bonus to the computer support he provides on a regular basis. Skills years' experience) Security+ (Intermediate, 12 years' experience) Customer Service (Expert, 20+ years' experience) Networking (Intermediate, 10 years' experience) Internet Explorer Symantec Antivirus (Intermediate, 9 years' experience) Windows 7 (Intermediate, 2 years' experience) Series 7 (Beginner, 20+ years' experience) XP (Advanced, 6 years' experience) DOS (Intermediate, 20+ years' experience) Windows 8.1 (3 years 'experience), IP Mac OS (Beginner, 2 years' experience) iPhone (Intermediate, 2 years' experience) iPad (Intermediate, 2 years' experience) User Interface Writing (Intermediate, 12 years' experience) Troubleshooting (Advanced, 20+ years' experience), IT Operations (Intermediate, 8 years' experience) Accomplishments Jose Miguel Morales - VP Security Engineering
January 24, 2003
To Whom It May Concern,
The intent of this letter is to express my professional regards for Mr. William Hale. I have known Mr. Hale for over a year in academic milieu. During this period I have had the pleasure of being associated with one of the finest people that anyone could ever come in contact with. William's technical and professional prowess has accorded him the highest regards from his peers. He has a thorough understanding of the job requirements and how to accomplish corporate goals without sacrificing individual creativity. William is not only a success in his career, but is always interested in the betterment of his fellow man. I have observed him many times in the process of accomplishing things that truly are representative of a person with a strong family and moral convictions. William is a man that can wear many hats, and his humbleness allows him to be a good server, and at times adapt to the position of a leader. I am deeply impressed by Mr. Hale and recommend him unhesitatingly. I am confident that, if selected for your vacancy, he would provide the same high level of service and commitment. Sincerely Yours,
Jose' M. Morales [Electronic Signature]
Jose Miguel Morales, VP Security Engineering
http://www.semperfiglobal.com. Experience Information Technology Certified Technician 03/2010 － Current Company Name Desktop support, software/hardware installations and configurations for Manhattan area. Senior Technical Support Technician 01/2006 － 01/2011 Company Name Senior Desktop Support Analyst responsible for software & hardware assets for company. Dedicated technician to 500+ end users. Senior Technician for SAP Project 2006-2010. Education and Training 2017 Computer Career College - MCSE,CNA, A+,CNA, Information Technology : City University of New York - CIS - Computer and Information Systems Security / Information Assurance Computer and Information Systems Security / Information Assurance 1987 Rollins College - Finance Finance 1962 Certifications MCSE, MCP, CNA, Comptia A+, A+Network, A+ Security, HIPPA, Series 7,63,24 Microsoft, Comptia, Novell, SEC Series 7,63,24 : Hofstra College - Business Administration Business Administration Certifications Technical Support (Advanced, 20+ years' experience) Training (Advanced, 15 years' experience) Microsoft Office (Advanced, 11 years' experience) Hardware Support (Advanced, 20+ years' experience) Hardware Diagnostics (Advanced, 20+ years' experience) Hardware Installation (Advanced, 20+ years' experience) Software Documentation (Advanced, 10 years' experience) Enterprise Software Organization (Intermediate) CompTIA A+ Certification (Advanced, 12 Skills A+, A+ Certification, Antivirus, CNA, Hardware, Hardware Installation, Customer Service, DOS, Hardware Support, Information Technology, Internet Explorer, IP, Mac OS, MCP, MCSE, Microsoft Office, Windows 7, Windows 8.1, Enterprise, Network, Networking, Novell, SAP, Software Documentation, Symantec, Desktop support, Technical Support, Technician, Troubleshooting, User Interface | INFORMATION-TECHNOLOGY |
887 | FINANCE OFFICER Professional Summary To attain a full-time position in the accounting and finance field where I can utilize the concepts I have learned and the experience I have gained to add value to the company. 25 years of work experience. Fields of expertise include government accounting, auditing and budget management.
Assigned as Finance Officer and Acting Bureau of Internal Revenue Representative for 8 ½ years at the Philippine Consulate General, San Francisco. Succeeded in increasing BIR income tax collections by 500%.
17 years with the Philippine Department of Tourism as an Administrative and Finance Officer. Responsible for finance & budget management.
Outstanding organization skills and excellent communication skills. Detail oriented and dependable team player. Skills Work History Finance Officer , 01/1997
to 04/2014 Company Name – City ,
State Managed working funds of the office. Maintained general ledger of the office. Reconciled sub-ledgers to general ledger account. Reviewed financial status to ensure there are no discrepancies. Prepared monthly financial statements such as reports of disbursement, liquidation report and bank reconciliation. Prepared annual budget analysis and proposal. Prepared bi-monthly payroll to four staff. Reviewed and processed accounts payables. Assisted internal auditors during audits. Researched accounting and audit issues and complied accordingly with generally accepted accounting principles. Maintained and regularly updated inventory of promotional materials. Handled maintenance and procurement of office equipment and office supplies. Processed personnel records consisting of computation of leave credits, submission of daily time records, and leave of absences. Attended various travel shows to promote the Philippines as one of the best tourism destination in Asia. Handled logistics during big events such as finding the right venue, caterers, performers, sound system among others. Organized familiarization tours targeting mainstream tour operators in raising awareness that the Philippines is a great tourism destination. Tourism Assistant , 01/1994
to 01/1997 Company Name – City ,
State Handled accounting and financial reports. Entertained visitors of the Tourism Director. Answered phone inquiries and mailed brochures and promotional materials they requested. Processed personnel record consisting of computation of leave credits. Assisted on various functions of the office when needed. Finance Officer and Acting BIR Representative , 06/1985
to 12/1993 Company Name – City ,
State Managed Consulate funds averaging $600,000 per month. Transferred funds among other foreign offices averaging $50,000 per transaction. Coordinated activities for fiscal agents (Bureau of Internal Revenue, Department of Foreign Affairs and Commission on Audit) who visited San Francisco. Dealt with local banks and other Finance Officers within San Francisco in particular and the whole USA in general. Handled accounts payable. Prepared monthly financial report such as disbursements, status of working funds and bank reconciliation. Prepared annual reports such as budget proposal, comparative report of collection, statement of income, statement of expense and statement of working funds. Checked and receipted daily collections and prepared daily deposits. Prepared bi-monthly payroll for 40 staff. Account Examiner , 01/1980
to 01/1985 Company Name – City Examined financial reports of Foreign Service posts such as New York, Stockholm, Pakistan and San Francisco. Prepared reports of disbursements and collections of the above-mentioned posts. Liquidated cash advances of assistant secretaries and ambassadors. Acted as Finance Officer of UNGA (United Nations General Assembly) and UNCLOS (United Nations Law of the Sea). Entertained phone inquiries. Education Completed US Individual Income Tax Course by H& R Block
1982 - Passed, Philippine CPA Board Exam : 1 1994 Bachelor of Science : Commerce Accounting ,
1 1975 University of Batangas (formerly Western Philippine Colleges) - City Commerce Accounting 1 1 Junior Philippine Institute of Accountants - Affiliations Philippine Institute of Certified Public Accountants
Government Association of Certified Public Accountants
2 Skills accounting, accounts payable, accounts payables, Assembly, bank reconciliation, brochures, budget analysis, budget, bi, CPA, Finance, financial, financial statements, funds, general ledger, inventory, Law, logistics, Director, Excel, Microsoft Office, office, Power point, Publisher, Word, office equipment, payroll, personnel, procurement, promotional materials, proposal, QuickBooks, San, sound, Tax, phone, annual reports | FINANCE |
888 | PUBLIC RELATIONS INTERN Summary Public relations and digital media intern with more than 5 years of experience working for leading agencies Weber Shadwick, Golin Harris and Latina PR
*Strong experience working across multiple cross-office teams based in different continents
*Versatile professional with successful track record in tech, B2B, social impact and consumer product
*Strong experience working with Hootsuite., Sprout, and TrackMaven Skills Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote), Cloud based calendars Diverse multicultural background: dual citizenship American and Brazilian, educated in the San Francisco Bay Area and in Switzerland. ,Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote Experience Public Relations Intern 08/2017 to 09/2017 Company Name City , State Media Relations
- UN Global Compact in house management during UNGA week, 09/18-22
- During UNGA week, September 18-22 managed media coverage and relations with media outlets such as - Bloomberg, with Robin Blumenthal, The Economist with Matthew Hoffman, and Reuters with Laura Colby. Worked in house at UN Global Compact, with assistance of Public Relations agency, Golin Harris. Managed email, press releases, and agenda during UNGA week for head of communications of the UN Global Compact, Toby Usnik
- Creative process of tags, pictures, hashtags, and topics for Twitter during UNGA week, was trending topic for three consecutive days in New York City. Inside UN building during day of speakers such as; Al Gore, Prime Minister Shinzo Abe; worked in coordination with UN
security clearance for reporters, photographers, videographers, and managed camera positioning, and media green room. Managed media overview with details about UNGA media interview schedule, and overview of event. 07/2017 to Current Company Name City , State Digital Marketing
- Manage social media platforms, including- Twitter, Instagram, and Facebook using social media optimization software such as; Hootsuite., Sprout, and TrackMaven. Using html. code and Peer Space software for website upkeep, including but limited to: client purchases, room and event booking, customer relations, and scheduling. Planned intimate and unique Airbnb Experiences, and mini concerts, twice a month, and event space logistics- Extremely detailed oriented for member booking calendar for cowering part of the business. Detail and experience using
Google Calendar and Evernote for events in art gallery part of co-work space. Marketing Intern 10/2017 to 04/2017 Company Name City , State Digital Marketing
- Researched cross border e-commerce solutions between Asia and the Americas, and how ToLocal could act as a facilitator of back end ERP (enterprise resource product) between the three continents. Used Sales Force Connect Data, a customer relations management website, to produce memos on potential e-commerce business solutions for clients between Asia and the Americas. Used Hootsuite, Sprout, and Stemdefining strategies to maximize clickthrough rate (CTR), increase reach, add followers, and promote engagement on ToLocal's social media platforms including Facebook, Instagram, and Twitter
Weber Shandwick. Digital Media Intern 06/2017 to 12/2017 Company Name City , State Part of social media team for Napster South America, Honda South America; Responsible for generating content for social media platforms. Generated data to track trends related to Honda's brand on social media using metrics including but not limited to retweets, likes, and comments. Kept daily mailing lists in order to have interactions and relation such as retweets, likes, responses with key industry digital influencers in LaTam
- Increased Honda's social media platforms and increased client exposure and followers. Managed the consumer research for Napster. Had weekly mailing list upkeep. Education and Training 2019 University of San Francisco Media 3.4 Bachelors of Fine Arts 2019 Communication University of San Francisco City , State High School Diploma 2013 American School of Recife City , Brazil 2012 IMG Academy City , State 2009 The American School of Leysin City , Switzerland Languages Native speaker of English and Portuguese, fluent in Spanish and conversational French. fluent in Portuguese, English, Spanish, and conversational French Skills Adobe, Photoshop, ad, art, agency, basic, Bloomberg, business processes, business solutions, concept, consulting, content, cooking, client, clients, customer relations, e-commerce, email, English, ERP, conversational French, html, Illustrator, InDesign, logistics, mailing, managing, marketing, market, Media Relations, Excel, MS Office, Powerpoint, Word, enterprise, newsletters, optimization, camera, Portuguese, positioning, press releases, PR, Prime Minister, coding, promotion, Public Relations, speaker, recording, research, Reuters, Sales, San, scheduling, security clearance, social media platforms, fluent in Spanish, Spanish, strategic, teamwork, unique, video, website, web content | DIGITAL-MEDIA |
889 | EA INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV) Summary Drupal developer with five years of experience in site building, and frontend and backend development. Skills in theming, as well. Driven to provide excellent service and high-quality coding to create secure and functional sites for clients. Expert in Drupal and up to date on the latest developments and versions. Managed several projects for the NYSED Redesign Project using both Drupal 7 and Drupal 8, including full Drupal deployment services. Earned the respect and the trust from both the NYSED ITS and Program Office Managements. Core Qualifications • Superior proficiency in high-level Drupal 7 and Drupal 8 Development
• Excellent proficiency in using Drupal Ajax and jQuery in web development
• Exceptional knowledge of Drupal prior versions and upgrades
• Extensive expertise with versioning management systems
• Strong ability to manage multiple concurrent projects
• High problem solving and analytical skills Technical Skills Programming and Scripting Languages: C++, Java, JavaScript, PHP, Python, AJAX Data-Oriented Languages and Databases: SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC Markup and Stylesheet Languages: HTML, HTML5, XHTML, CSS, and CSS3 Methodologies: UML, Design Patterns IDE: Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio Framework & Middleware: Drupal, Apache Struts, Apache, Tomcat Software Applications: MS Office, Oracle Database Server Operating Systems: Windows, OS X, and UNIX Automated Testing Tools: Selenium, Behat Experience Information Technology Specialist III (Drupal Dev) / Company Name - City , State 08/2015 - Current • Lead Drupal Developer for the NYSED.GOV redesign project.
• Completely re-architecting the NYSED.GOV's website and content strategy.
• Migrating all data, building and configuring the new site, and creating the custom Responsive Drupal theme.
• Streamlining the authoring experience for content creators and auditors.
• Designing, coding, architecting and testing various themes, modules and processes to extend Drupal to meet the Department needs.
• Developing the NYSED's Drupal-based websites using HTML5 and CSS3.
• Supervising the H-BITS Consultant and providing guidance according to the project plan.
• Analyzing client request to develop, test, and deploy functional software requirements.
• Providing support and assistance to webmasters to publish and update content to the NYSED's websites.
• Coordinating activities with ITS infrastructure support units related to the configuration of the NYSED's websites, as well as the establishing and maintaining file access rights.
• Executing tasks associated with generating website analytics.
• Managing installation and ongoing support of search technologies used on the NYSED websites.
• Providing expert guidance to the NYSED program offices and the webmasters related to the website accessibility standards and compliance.
• Maintaining the NYSED's existing websites using the Dreamweaver and the Contribute software.
• Managing the unit in the absence of my unit supervisor.
• Providing weekly status reports, statistics and recommendation to the upper management as needed.
• Communicating clearly both verbally and in writing with management and customers.
• Documenting Drupal architecture solutions. Information Technology Specialist II / Company Name - City , State 09/2013 - 08/2015 • Developed and maintained IT (systems) written in LINC, COBOL, Java, Struts, PL/SQL, and XML.
• Analyzed and developed complex business intelligence reports to meet the needs of internal and external stakeholders.
• Collaborated with program office members to identify their business process requirements.
• Worked as a member of the application development team to build IT solutions that address the program office needs.
• Developed and executed test plans, troubleshoot and debug system application code.
• Assured systems and procedures are appropriately documented, meeting department standards, and following generally accepted IT practices. Intern Application Developer / Company Name - City , State 01/2013 - 06/2013 • Maintained the support system to provide services to the clients.
• Developed program logic for new applications, analyzed and modified logic in existing applications
• Provided technical solutions for any applications issues.
• Developed software system testing and validation procedures, programming and documentation.
• Tested EDI and other application systems; performed Data validation by executing complex SQL queries. Intern iOS Developer / Company Name - City , State 08/2012 - 12/2012 • Designed and built applications for the iOS platform.
• Ensured the performance, quality, and responsiveness of applications.
• Collaborated with a team to define, design, and ship new features.
• Identified and corrected bottlenecks and fixed bugs; maintained code quality, organization, and atomization. Assistant Store Supervisor / Company Name - City , State 02/2010 - 09/2013 Supervisor of Footwear Department / Company Name - City , State 02/2008 - 12/2009 PROFESSIONAL DEVELOPMENT City College of New York of the City University of New York, The - - City , State , United States 2013 Bachelor of Science : Computer Science VOLUNTEER EXPERIENCE Employees Association 05/2016 – Present
IT Chair of the IT Committee Board
• Create and maintain the website along with the other committee members.
• Train and educate about latest technology tools to the fellow team members.
• Organize the weekly meetings and engage in different task-oriented activities.
• Encourage the other board members to collaborate and share their expertise. | INFORMATION-TECHNOLOGY |
890 | VICE PRESIDENT-BUSINESS BANKING SALES MANAGER AND HEALTHCARE SPECIALTY BANKER Executive Summary Top Notch Financial Professional with diverse banking and financial services background which includes: Retail Bank Leadership, Healthcare Specialty Banking, Corporate Banking, Real Estate Title Insurance, Real Estate Lending and New Construction, Private Banking and Credit Management-Leasing. 25+ years Experience. Core Qualifications Leads Teams Naturally Strong Communicator-Written and Oral Technical Orientation Strong Accounting and Credit Underwriting Skills Builds teams with Humility Solid Collaborator to drive execution of strategy Well organized Thought Leadership Drives Engagement Develops New Business Education 2017 MBA Franciscan University － City , State Business and Virtuos Leadership Dean's List. 3.9 GPA Candidate Late 2017 June 1984 B.A : Finance Accounting/Economics Michigan State University Eli Broad College of Business Finance Accounting/Economics Dean's List December 2001 Licensed Real Estate Title Insurance Representative
State of Michigan 1985 RMA Omega Formal Credit Training 2010 Medical Group Management Association 100 hours of Healthcare Administration/Practice Management Coursework in
preparation for Certified Medical Practice Executive certificate. Professional Experience 12/2008 to Current Vice President-Business Banking Sales Manager and Healthcare Specialty Banker Company Name － City , State Current Role: Sales Manager for Business Banking/Treasury team in Detroit Michigan Retail Banking Territory of Pittsburgh, PA based Fortune 500 Regional Bank. Leadership role to guide mixed team of bankers and treasury officers toward attainment of annual sales goals within SE territory of Michigan. Drives strategy and change management. Performance oversight includes driving business development,adherence to Policy, Procedures, Risk Management, Regulatory Compliance, Training, Sales Observation Coaching, Process Execution, Credit Training, and Career Development. Requires ongoing partner /cross channel collaboration. Also responsible for advancing external center of influence relationships by providing executive level brand representation in territory. Outcome: Above goal team attainment in all major categories 2013, 2014, 2015. #1 Sales Manager in Detroit first full year in role 2012. 05/2004 to 12/2008 Vice President Business Development Officer and Residential Mortgage Manager Company Name － City , State Drove several business development areas of bank including real estate, commercial lending (including real estate development), deposit services, advertising, and fee income products. Co-developed annual strategic and marketing plans as part of management team. Asset-Liability Committee (ALCO) Member. Also responsible to originate/administer commercial loan assets. Simultaneously managed team of three residential lenders. Adhered to compliance, mortgage backed securitization and brokerage requirements for sale of residential transactions. Broad market of: doctors, attorneys, realtors, land developers, builders, select mortgage brokers and BOB commercial clients. Outcome: Trusted and highly valued member of Management Team during tenure, working close with Board of Directors. Represented Bank as Board Member to Michigan Bankers Association-Real Estate Title Joint Venture. 2x Chair of Annual Bank Charity Event
for Gleaner's Food Bank. 03/2001 to 04/2004 Real Estate Title Insurance-Senior Account Executive Company Name － City , State Licensed with State of Michigan. Agency sold to First American Title. Commissioned Senior sales role calling on new and existing real estate (residential and commercial) relationships in Livingston County market. New title policy (premium) generation, client support, problem resolution, closing agent and real estate escrow matters. Target market included realtors, builders, land developers, and commercial bankers. Sales Leader became long time professional mentor.
Outcome: Achieved Million Dollar Sales Status and "Dare to Soar" Award from management. Selected to head up newly formed "Commission Advance" division of company prior to acquisition by First American Title. Highly valued member of sales team. Skills Technically proficient with Microsoft Word, Excel, CRM sales management system, Credit Analysis/Automated Underwriting. Learns new systems quickly. Affiliations Past and Present: Washtenaw Economic Club Brighton/Howell Michigan Chambers of Commerce St. Joseph Hospital Prior Golf Committee Chair/Ball Committee Gleaner's Food Bank Livingston County Spokesperson/Event Chair St. Patrick Church Financial Chair, Mother's Club President/Instructor Livingston Association of Realtors Women's Council/Education Committe | HEALTHCARE |
891 | FINANCE DIRECTOR Summary Remarkably astute and analytical professional with over 12 years of hands-on experience in diverse accounting and finance management, human resources, facilities administration, and policy interpretation and implementation. Versatile with excellent ability to work independently or as part of a team. Highly skilled in financial and accounting analyses, combined with strong organizational, communication, and leadership abilities. Experience 01/2012 to 06/2016 Finance Director Company Name － City , State Administer 137 million in federal funding to over 15K low income families in Miami Dade County Create monthly executive reporting package identifying key drivers & metrics of forecasted performance against budget & prior forecasts. Participates with Senior Management to establish economic objectives & policies for the company Oversees internal, external & regulatory audit processes Direct the development & implementation of the corporate annual operating plan & monthly forecasts & initiatives Accounting and Tax Develop, assess, and maintain, and update as appropriate, general accounting systems, policies, and procedures to ensure that proper information is reported in accordance with IRS and US GAAP. Liaison with external auditors, Develop and support financial reporting internal controls, Responsible for the submission of accurate and timely data for financial reporting purposes to Senior Management and headquarters. Responsible for the treasury of North American companies including cash planning and reporting to Senior Management and Headquarters. Accountable for the maintenance and administration of the general accounting systems, including upkeep of the general ledger. Accountable for all day-to-day financial activities within the Hub, including payables, bank transfers etc. Ensure filing for all applicable income, property, sales and use tax returns for the US and Canada (Federal and Provincial taxes). Support audits for all tax matters (external, internal and tax audits). Coordinates the work of the external and internal auditors and supports the work of the tax consultants Updates the tax model and calculates the tax accruals. Ensures the timely and accurate filing for sales taxes and the filing for income taxes. Leading Accounting & Finance Team: Utilizes interpersonal & communication skills to lead, influence, & encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example Provide excellent leadership by assigning team members & other departments managers' clear accountability backed by appropriate authority. Leverage strong functional leadership & communication skills to influence the executive team, & own team. Payroll Preparation and Administration Oversee all payroll functions to ensure that employees are paid in a timely and accurate manner Process and submit statutory and benefits remittances on time Collaborates with Human Resources in identifying retirement and benefit programs and negotiating rates with benefit brokers. Ensures compliance to Affordable Care Act reporting requirements Maintaining Financial Goals: Ensure P&L are documented accurately & timely Develops & support achievement of performance goals, budget goals, team goals Lead continuous improvements of measuring & reporting of receivable Procurement Lead the company's procurement and vendor management strategies in support of current requirements and company growth. Assures a formalized approach to the treatment of suppliers with respect to competitive bidding, not to exceed pricing, optional pricing for follow-on quantities, price reductions for subsequent lots, liquidated damages and long-term contracts. Assures documentation standards are established and followed for correspondence between procurement and suppliers in the form of negotiation files, memorandums to file, trip reports and significant verbal communications with suppliers. 01/2008 to 01/2012 Corporate Controller Company Name － City , State Financial Management / Oversight: Responsible for all accounts, ledgers, and reporting systems to make sure they are in compliance with appropriate GAAP standards and regulatory requirements Ensure that trial balance accounts are reconciled with the proper support schedules and related documents are complete and properly filed Consistently analyze financial data and present financial reports in an accurate and timely manner Participate as a member of the Finance department team in the annual budgeting and planning process Support the CFO in engaging the board's audit and finance committees around issues and trends in financial operating models and delivery Cash Management: Manage the process of daily depositing of funds from both contracts and sales Monitor cash position and ensure wires to the field and to selected vendors are done timely Constantly analyze cash flow position and perform monthly organizational cash flow forecasting Compliance/Processes: Provide oversight to all compliance activities within the Finance department Review global policies and processes in an ongoing manner to maintain best practices Participate in the review and any amendments to the existing Finance Policies and Procedures Provide leadership, proper planning, and management during the annual federal telecommunication and all other global audits, including those for non US offices. Supervision: Provide oversight to global team to ensure collaboration and communication are consistent Provide supervision and mentorship to the finance/accounting team Build the capacity of the team and constantly provide support and training to increase productivity and job satisfaction of the team Complete evaluations in a timely manner and follow up accordingly. This can include Performance Improvement Plans or recommendations for promotions, etc. Work with team for setting ongoing overarching goals. 03/2003 to 12/2007 SR Tax Analyst Company Name － City , State Review and correct Trust Returns (1041), Corporate Returns (1065), and apply CT K-1 to non-residents tax payers. Receive over 200 calls daily from tax payers, and help resolve related tax issues. Review and make adjustments on income tax bill for refund accounts. Education 2004 BA : Business Eastern CT State University Business 2007 MST/Taxation University of Hartford Skills Accounting, general accounting, accruals, approach, trial balance, benefits, budgeting, budget, cash flow, analyze cash flow, Cash Management, interpersonal & communication, communication skills, competitive, contracts, decision making, delivery, documentation, drivers, Senior Management, filing, Finance, Financial, analyze financial data, Financial Management, financial reports, financial reporting, forecasting, functional, funds, general ledger, Hub, Human Resources, leadership, negotiating, negotiation, organizational, payables, Payroll, Policies, pricing, Processes, Procurement, reporting, sales, sound, Supervision, Tax, taxes, tax returns, telecommunication, treasury, vendor management | FINANCE |
892 | LECTURER, CHEF INSTRUCTOR, RESEARCHER, AND RECRUITER Professional Profile A goal-driven food service manager, dietitian, and culinary professional specializing in quick paced, high-volume operations, team building, and systems improvement eager to offer 15+ years experience towards maximizing productivity and profitability. Highlights 6 years dynamic LLUH training and employment Multi-unit manager 2,000-20,000 daily meals National and international director to 100 employees and 500+ independent contractors Extensive experience managing audits Excellent communicator Adept computer skills Recipe modification specialist Zero-based budget management Accomplishments Experienced Operations Director : Executive management of 500 national and international sales agent, grew portfolio from start up to 12 million monthly processing volume. Experienced food service manager: CBS Studios multi-unit, single-unit manager for Marriott concepts (including Bob's Big Boy and Alley's Restaurants), and Burger King. Participation Driven: Grew participation at CBS Studios by expanding audience services, increasing ready-made, and redesigned customer flow to increase speed of service. Compliance Committed: Provided menu compliance and policies for all food allergies at CHOC Hospital and Casa Colina Hospital and drew upon best practices, as well as emerging evidence. Recipe Modification Specialist: Established compliant menus and recipes for kidney patients at Kaiser Hospital to include culturally relevant options. Farmer Focused: Connected the Cal Poly harvest through Taste of the Farm Store by providing student opportunities for nutritional education and cooking demonstrations. Supported locally grown by incorporating Rialto farmer Adams Acres to Rialto Unified School District Dedicated Professional: Regularly attend conferences to include Childhood Obesity Conference, California Dietetics Conference, Foods and Nutrition Conference & Expo, and Experimental Biology. Professional Memberships : The Academy of Nutrition and Dietetics, California Dietetics Association, Inland District Dietetic Association, School Nutrition Services Dietetic Practice Group and School Nutrition Association Professional Experience 01/2013 to Current Lecturer, Chef Instructor, Researcher, and Recruiter Company Name － City , State Created sustainable clinical nutrition resources for patient care. Provided engaging lectures integrating nutrition and foods earning the highest peer evaluation. Integrated Affordable Health Care Act clinical impacts and resources throughout lecture series. Provided dynamic cooking shows for LLUH audiences of 20-500 compliant to protocol 02/2012 to Current Professor Biology and Nutrition Department Company Name － City , State Constructed a dynamic nutrition curriculum/syllabus consistent with department standards. Tailored unique classroom activities to enhance comprehension, and participation, as well as foster communication. Created fluid and engaging classroom instruction centered around cutting-edge presentations authored to support the assigned textbook, current evidence-based practices, and guidelines. 09/2010 to Current Nutrition/Chef Consultant Company Name － State Claremont USD : Crafted signature recipes from the edible gardens and presented the recipes at the open house to the press, parents, and children. Provided nutritional instruction to the teachers grades 6-12 to support the wellness policies. Authored nutrition services newsletter distributed campus wide. Rialto USD: Selected to teach K-12 teachers project-based learning over a 3 year continuum for the fields of nutrition, foods, and health. Integrated leading edge science and technology, such as crowd mapping, windshield survey, and farm to table. Resulted in five unique lesson plans and above average reviews. Collaborating with the City of Rialto, Healthy Rialto, and RUSD staff to bring GIS mapping to the district for mutual benefit. Fontana USD: Created high-energy, televised food demonstration to increase salad bar participation for grand opening. Uniquely crafted carrot smoothies resulted in nearly 100% participation of the salad bar. San Bernardino City USD: Partnered with SACHS Clinic to provide cooking classes at Victoria Elementary to bilingual audience. Coordinated fluid and engaging evening of instruction, which resulted in participation of parents and students. Created culturally relevant recipes with nutrient-rich profiles. 06/2006 to 08/2009 Chef Instructor/Nutritionist Company Name － City , State Created interactive curricula uniquely tailored for children ages 4-16 to include farm-to-table cooking. Synchronized specialty programs that accommodated all food allergies, ensuring accessibility to all. Restructured banquet services for 300+ Performance Night visitors. Education 2011 Master of Public Health : Nutrition Loma Linda University － City , State , 92354 2009 Bachelor of Science : Human Nutrition California State Polytechnic University － City 2006 Associate of Science : Culinary Arts Le Cordon Bleu － City , State Credentials and Certificates Registered Dietitian #1023289 ServSafe Management #11458213 Additional Information Community Connector: Founded the largest community-based public safety organization that is well regarded throughout the region and recognized by Senator Carol Liu 2014 "Women Mean Business" award and Chief of Police Paul Cooper and City of Claremont 2013 "Community Hero" LA County Fair award. | CHEF |
893 | EXECUTIVE CHEF Executive Profile More than twenty years of progressively responsible experience as a dynamic, resourceful and skilled Executive Chef with a proven success record in both fine dining and catering. Associate of Occupational Studies in Culinary Arts from The Culinary Institute of America. Supervised a staff of 40 to prepare as many as 5,000 meals per day. Highly organized; initiated and coordinated all pastry production for four restaurants and a catering company. Very professional; experienced in developing new food concepts and applications Skill Highlights Multi-operation hospitality management High degree of drive and determination Proven leadership skills Special dietary needs expert Adaptable Staff development talent Core Accomplishments Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food.Created and explored new cuisines. Milwaukee Journal Sentinel Carol Deptolla's Top 30 Restaurants of 2011. Professional Experience Executive Chef 11/2014 to Current Company Name City , State Effectively plan and develop menus for the club considering factors such as product availability, food and service cost, marketing conditions and business volume. Ensure the correct preparation and presentation of a consistent level for all food items prepared through production and demonstration. Full accountability and responsibility for all Café/Kitchen operational functions. Additional roles in Ordering, Receiving, Inventory and Loss Prevention. Developed Scratch Pastry Program to produce and distribute from Bristlecones's kitchen to sister clubs. Premium Club Chef 01/2014 to 11/2014 Company Name City , State Directly responsible for food and labor costs, menu development, recipe creation and standardization of recipe production to ensure consistency. Promote positive public relations with guests. Oversaw three fine dining kitchen operations and all aspects of food production to ensure high quality food standards are met on a daily basis. Change menus daily for two outlets and pastry menu for each home stand. Responsible for all non-game day catered events and some game day events. Extensive travel to other DNC venues to aid in support in playoffs and championship games for baseball and football. Executive Pastry Chef 03/2013 to 01/2014 Company Name City , State Ensure brand quality, consistency and adherence to standards. Developed sratch menu and implement new items for game stands. Ensure that all pastries are consistently prepared and served according to the restaurants', outlets', and banquet facility portioning, and serving standards. Extensive travel to other DNC venues to aid in support in playoffs and championship games for baseball and football. Executive Pastry Chef 06/2012 to 03/2013 Company Name City , State Ordered and controlled inventory. Developed scratch menu and implement daily specials. Introduced new and modified existing recipes. Responsible for all pastry and savory baked goods food costing. Executive Chef 10/2009 to 09/2011 Company Name City , State In this organic vegetarian restaurant I have created seasonal menus with a heavy emphasis on vegan, gluten-free and living food items. Responsible for all pastry production for in- house and retail sale. Develop own methods and recipes to create tasty vegetarian/vegan cuisine. Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors. Developed and held monthly cooking classes for the public. Executive Chef 09/2001 to 09/2003 Company Name City , State Created all menus, oversaw all savory and sweet food production and kitchen staff, ordered and controlled food inventory. Trained all kitchen staff and adhered to company budgets. Developed and held cooking, baking and candy making classes for the public. Executive Chef 06/1998 to 08/2001 Company Name City , State Ordered and controlled inventory. Developed weekly menus and implemented daily specials. Introduced new and modified existing recipes. Worked on all baked goods for retail sale, which included wedding cakes, candies, savory pastries and other baked goods. Executive Pastry Chef 04/1991 to 05/1995 Company Name City , State Initially set up and coordinated all pastry department operations for the company managing four restaurants and a catering company on Pier 39. Supervised and evaluated staff, implemented budgets, forecasted trends and negotiated prices with vendors. Interacted with health inspectors and other regulators. Ordered and maintained inventory. Oversaw the distribution of product from central location. Education Associate of Occupational Studies : Culinary Arts 1991 The Culinary Institute of America City , State Culinary Arts Skills Budgets, Cooking, Costing, Inventory, Managing, Public Relations, Quality, Retail | CHEF |
894 | CONSULTANT Summary Hard-working, entry-level Office Assistant, looking to apply my education and experience to a job in Administration. Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts. Highlights Microsoft Word, Excel, PowerPoint Detail oriented Planning/coordinating Team leadership Professional demeanor Customer Service Customer Satisfaction Critical thinker Excellent research skills Accomplishments Experience Company Name January 2010 to Current Consultant City , State Promote products. Plan and execute home parties. Educate customers about product with demonstration. Recruit other consultants. Help customers with individual orders. Conduct online parties. Maintain personal Tupperware website. Leadership and business accounting skills. Consulted Company Name June 2008 to January 2015 Caregiver City , State Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Provided personal nursing care in pre- and post-operative situations. Tended to patients with chronic illnesses. Assisted with ADLs. Sensitive to the needs of geriatric patients. Comforted patients and provided them with reassurance and encouragement. Company Name October 2010 to April 2011 Customer Service Associate City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Recommended, selected and helped locate merchandise based on customer needs and desires. Communicated all merchandise needs or issues to appropriate supervisors. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Took special orders in person and over the phone to generate [dollar amount] of additional revenue. Processed merchandise returns and exchanges. Company Name March 2006 to June 2010 Day Care Provider City , State Organized activities that developed children's physical, emotional and social growth. Made nutritious snacks and meals for children. Established and maintained a safe play environment for the children. Monitored children's play activities to verify safety and wellness. Taught children personal care behaviors, including toilet training and feeding. Stayed current on all toy and child-related recalls and safety warnings. Continually encouraged children to be understanding and patient with others. Coordinated field trips to local parks, fire stations and zoos. Monitored educational progress by keeping detailed individual charts and files. 28 years infant care experience. Instructed children in health and personal habits including eating, resting and toilet habits. Carefully supervised children in play area. Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities. Conducted phone interviews with parents. Clearly communicated to children in developmentally appropriate way. Redirected children to encourage safe, positive behaviors. Created daily lesson plans for activities. Physically and verbally interacted with children throughout the day. Used clear communication and professionalism to develop constructive relationships with families. Used read-aloud time and alphabet games to promote early literacy. Prepared, served and cleaned up daily meals for children. Monitored supply and material inventory. Maintained a safe, clean and constantly supervised play environment. Sanitized all toys and play areas daily. Reported health concerns and posted health warnings in case of illness. Company Name June 2002 to February 2006 Seamstress City , State Cut fabric, sewed patterns for drapes, upholstery, window treatments. Carried industrial size bolts of fabric, operated various type of sewing machines. On occasion supervised department when lead/supervisor was absent, operated a 2 way radio. Helped achieve company goals by supporting production workers. Troubleshooted problems with equipment, devices or products. Company Name September 2001 to May 2003 Cook/Server City , State Handled raw seafood, prepared and served food for customers using knives, grill, fryer, crockpot, microwave. Accepted payment from customers and made change as necessary. Assisted co-workers. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Executed various kitchen stations and assisted with, meat, fish, saute or pantry Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Kept drink stations clean and ready for service Loaded dishwashers and hand-washed items such as pots, pans, knives Performed dishwasher duties Performed serving, cleaning, and stocking duties in establishments Prepared dishes following recipe or verbal instructions Prepared food items such as sandwiches, salads, soups, and beverages Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Stored clean equipment and utensils Used all food handling standards Washed, peeled, cut, and seeded fruits and vegetables Completed closing duties, including restocking items and closing out the cash drawer. Checked in deliveries and signed off on products received. Company Name December 1998 to April 2002 Nail Technician City , State Owned and operated nail salon, performed manicuring/pedicuring services on clients. Managed all business operations of the nail salon firm such as billing, client contact database, supplies and stock. Educated clients about their nail care tips between follow up visits. Responded to customer inquiries in a friendly and professional manner. Greeted all guests and assisted them with requests and special services. Showed appreciation to resort guests by thanking them for their business. Organized salon paperwork and office files. Monitored and tracked salon product contracts and deliveries. Worked a flexible schedule to accommodate salon needs. Education University of Phoenix Jun 2014 Associates : General Studies Healthcare Administration City , State Health Information Administration coursework Oakridge Sr High Jun 1982 City , State Springfield College of Beauty Dec 1998 Post Secondary Coursework in General studies Minor in Accounting/Business City , State Nail Technician training Degree City , State Lane Community College High School Diploma/GED : General City , State , US General Skills Cash handling, Shipping and receiving, Professional and friendly, Careful and active listener,Multi-tasking, 10-Key, Active Learning, Calendaring, Customer Needs, Customer Service, Data Entry, Documentation, Email, Filing, Scheduling, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Typing, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, | CONSULTANT |
895 | CONSULTANT Highlights Employee relations Performance management strategies Excellent interpersonal and coaching skills Course Prep for SHRM-SCP (May 2017) Employee handbook development Event management Manager coaching and training Employee relations Hiring and retention Experience Consultant Aug 2015 to Current Company Name － City , State Create professional business presentations. Contacted new and existing customers to discuss how specific services could meet their needs. Developed innovative business plans and sales strategies for customers. Rese arched economic processing factors to determine the best process and sales strategies. Coordinated and managed major proposal processes from initiation to implementation. responses. Formulated a comprehensive business plan complete with clear and actionable sales goals and targets. Analyzed client requirements, created a business plan and drove strategy development. Planned and negotiated media buys, including TV, radio, print and digital. Director Apr 2012 to Aug 2014 Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually. Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Organized and led weekly personnel meetings with [number] team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Created and implemented the exit and interview program process. Advised top management on appropriate employee corrective actions. Ran the bi-weekly payroll process. Director Jul 2009 to Current Company Name － City , State Created and implemented the exit and interview program process. Created and modified job descriptions within all departments. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Maximized company revenue by [Action taken] . Identified key growth opportunities for the business through [Action taken] . Managed the day-to-day tactical and long-term strategic activities within the business. Reduced and controlled expenses by improving resource allocation. Represented the agency to government, funding and field sources at meetings and conferences. Addressed program and policy issues, developed best practices and improved service delivery. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Reviewed federal and state laws to confirm and enforce company compliance. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Human Resource Manager Jun 2007 to Sep 2009 Company Name － City , State Increased the employee base by [Number] % to meet changing staffing needs. Implemented an innovative employee incentive program, which resulted in a [Number] % increase in staff productivity. Recruited and interviewed [Number] applicants per [Time period] . Answered employee questions regarding [Topic] and [Topic] and resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Identified staff vacancies and recruited, interviewed and selected applicants. Directed personnel, training and labor relations activities. Human Resource Assistant Jun 2003 to Sep 2007 Company Name － City , State Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool. Accurately processed data, validation and transmission for weekly, semi-monthly and sale payrolls. Prepared and filed sales and use tax returns, telecommunications tax returns, gross receipts returns, franchise tax returns, annual reports and other miscellaneous filings. Education Management Holmes Community College － City , State Master of Science , Counseling Education and Education Psychology Psychology Mississippi State University Counseling Education and Education Psychology Psychology Bachelor of Science , Business Administration College of Business and Professional Studies, Mississippi University for Women Business Administration Skills Revamped the orientation process for all new hires, which was implemented company-wide. Successfully decreased staff turnover by [Number] % in [Number] months. P rovided assistance in resume building, training, and career path development. Reduced employee turnover by 10%. Created [Number] -week virtual training sessions for a [Program type] certification program. Qualifications | CONSULTANT |
896 | COMMERCIAL PROJECT MANAGER AND CONSTRUCTION MANAGER Summary Tech-savvy Project Manager well-versed in all aspects of project management from inception to completion. Excels in recruitment and talent acquisition, as well as process reengineering and improvement. Highlights Unsurpassed work ethic Organized Detail-oriented Superb time management skills Results-oriented Relationship building Productivity improvement Management information systems Experience January 2011 to Current Company Name - City , State Computer hardware and software technical support company. Owner Started TSI LLC to bring affordable computer support to individuals and small businesses in the Chicago area. We specialize in providing advice to users, as well as day-to-day administration, maintenance, and support of computer systems and networks. Clarifies project scope and objectives, coordinates activities of a project team, and identifies resources and implementation strategy. Install and configure new equipment, including operating software and peripheral equipment. Undertake routine preventative measures and implement, maintain and monitor network security. Convert paper charts to Electronic Medical Records (EMR) for physicians. Install computer networks such as local area networks, wide area networks, internet, intranets, and other data communications systems. Ensure systems comply with industry standards such as HIPAA, MU, and COBIT. Monitor employees or family computer usage. Manage email, spam, and virus protection. Manage system backup and restore if necessary. Commercial Project Manager and Construction Manager January 2007 to January 2011 Company Name - City , State Design and build Construction Company with $100 M in annual sales. Hired to provide on-site leadership, management, and technical direction of operations for the construction processes associated with commercial buildings. Serve as project manager and prioritize jobsite assignments for crews of up to 20 individuals. Instrumental in the completion of 21 commercial projects valued at approximately $50M. Oversee on-time completion of multiple smaller projects ($10M total) within budget constraints. Increase efficiency and productivity by recommending and implementing online forms/reporting availability, wireless networking for office and field staff, and new scheduling software. Orchestrate key project activities by coordinating core aspects with approximately 100 on-site subcontractors and skilled trade crews. Ensure adherence to regulatory guidelines through compliance inspections and OSHA training. Develop high morale and culture of trust by maintaining open communication with customers, contractors, and staff. Conduct end to end project management of large or multiple large projects. Construction Manager January 2003 to January 2007 Company Name - City , State Award-winning, NYSE-listed residential luxury home builder with 4,000 employees and $6B in annual sales. Joined company to oversee project activities. Developed and implemented construction schedules, coordinated workflow of multiple trade contractors in a high-production environment, provided ongoing inspection of builds, and enforced company policy with regard to project safety regulations. Fundamental in closing $25M+ in new home sales annually, leading to "Community of the Year" award for quickest settlements, most settlements, and best customer satisfaction. Expedited projects by developing and implementing a 10-month construction schedule. Ensured quality of projects by managing sub-contractor schedules and deliveries, evaluating performance, conducting "checkpoints" on policies / procedures, managing homeowner walkthrough process, and participating in compliance inspections. Project Manager and Network Consultant January 1998 to January 2001 Company Name - City , State Provides integrated broadband communications and information services including local and long distance voice services, Internet connectivity, data transmission, and web hosting. Develops other enhanced services including network design and implementation, equipment selection, procurement and installation. 2.5B in annual sales. Chosen to manage a team of technical engineers tasked with providing technical support to customers and vendors. Oversaw project schedules, problem resolution, and account management. Performed human resources functions with regard to hiring and supervising engineers and support staff. Provided technical training to groups of 50+ customers and vendors. Increased sales over 20% through targeted marketing of new software to existing clients. Saving $10K+ in annual fuel reimbursements by implementing telecommuting procedures for technical support engineers. Ensured secure network operations by implementing Checkpoint Security Software. Improved customer productivity by delivering on-site hardware and software training. Managed customization of products by working in collaboration with "buyers". Develops detailed work plans, schedules, estimates, resource plans, and status reports. Education Bachelor of Science : Technical Management DeVry University - City , State Technical Management Associate of Science : Computer Network Information Systems Westwood College of Technology - City , State Computer Network Information Systems Check Point Certified Security Administrator Skills account management, backup, broadband, budget, Check Point Certified Security Administrator, charts, closing, Computer hardware, hardware, computer networks, clients, customer satisfaction, data communications, direction, Electronic Medical Records, email, forms, hiring, human resources, inspection, Internet connectivity, computer support, local area networks, leadership, managing, marketing, office, network design and implementation, network security, network, networking, networks, policies, problem resolution, processes, procurement, project management, quality, reporting, safety, sales, scheduling, settlements, software training, strategy, supervising, technical support, technical training, transmission, web hosting, workflow | CONSTRUCTION |
897 | FINANCE PROJECT COORDINATOR Summary Accommodating Project Coordinator who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude. Areas of strength include professionalism, high level organizational skills, detail oriented, multi-tasking capabilities, self-directed resourceful learner and ability to adapt easily to change. Highlights Financial statement analysis Account reconciliation expert General ledger accounting Strength in regulatory reporting Self-directed Adobe software proficiency Effective time management Strong organizational skills Superior research skills Flexible team player Advanced computer proficiency (PC) Accomplishments Process Improvement Oversaw implementation of cash applications system which resulted in more cost-effective service. Increased office organization with the implementation of an improved cash management and accounting system. Research Investigated and analyzed operational processes to identify and resolve bottlenecks within internal operations. Data Organization Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions for CFO and ownership. Maintain status reports to provide management with updated information for client projects and contracted accounts. Training Successfully trained Accounts Receivables & Adjudication departments on accounting software (Sage Accpac 300 ERP) and associated databases, policies and procedures while focusing on minimizing errors and generating superior results. Experience Company Name July 2012 to Current Finance Project Coordinator City , State Monitor regulatory activity to maintain compliance with health care records and document management laws. Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Company Name February 2012 to June 2012 MD Verification Division-Temp Contract Position City , State Verification of medical prescriptions for accuracy with medical offices and pharmacists. Use of telephone etiquette, data entry, and daily goal-oriented objectives. Company Name January 2011 to February 2012 Compound Pharmacy Technician City , State Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques. Receive written prescription or refill requests and verify that information is complete and accurate. Pre-package bulk medicines, fill bottles with prescribed medications, and type and affix labels. Mix pharmaceutical preparations, according to written prescriptions. Compound and dispense medications as prescribed by doctors, by calculating, weighing, measuring, and mixing ingredients. Company Name March 2006 to June 2009 Quality Control Specialist -Compliance Coordinator City , State Reviewed and monitored mortgage loan files for completeness and accuracy. (~100 files monthly) Helped to transition company from paper to electronic storage by scanning and logging hard copies to file. Data entry of new and set to close file submissions. Held quarterly update meetings on company policy & procedures. Trained newly hired processors on databases and procedures. Assisted with company policy and procedure manual; coordinated with FDIC representative with internal company policies associated with the Fair Lending Act. Education Liberty University 2014 Bachelor of Science : Business Administration City , State , US Minor in Biblical Studies Deans List Academic Achievement Award (2013) Coursework in Human Resources, Community and Public Health, Non-Profit Management, Strategic Planning & Management, Advanced Computer Applications, Economics, Organizational Behavior, Marketing, and theological studies. Skills Proficient in Microsoft Office Suite Applications [Windows,Word,Excel,PowerPoint,Outlook] MS Office Cloud experience [Drive, Office 360] Reporting - (excel based) forecasting, trending, administration. Excellent in interpersonal, verbal and written communication skills. Work with outside vendors and peers to complete projects in alignment with company financial goals. Manage daily activities and workload of AR financial department for company Controller. Ability to conduct monthly and quarterly meetings to discuss department goals and objectives. Strong Organizational skills, juggling multiple tasks and handling stressful situations. Extremely resourceful; there's always a solution to a given situation. Desktop Publishing Software: Photoshop, Wordpress, HTML (<> | FINANCE |
898 | ARTS EDUCATION INTERN Objective To obtain an administrative internship with the Performing Arts Project for the 5-week intensive program. Education Bachelors of Music in Vocal Performance 2018 California State University, Northridge － City , State , USA 3.99 GPA Coursework in Music Theory Coursework in Vocal Techniques and Musical Theater Experience Arts Education Intern Sep 2016 to Current Company Name － City , State Taught workshops about opera to local schools Researched and compiled study guides for schools Assisted Dr. Anthony Cantrell in setting up student matinees Arts Education and Box Office Intern (LA County Arts Commission Intern Program) Jun 2016 to Aug 2016 Company Name － City , State Director of children's theater workshop, overseeing casting of 19-28 children for a 40 minute children's show . Sold tickets to productions, answered phones, and organized tickets Piano and Vocal Teacher Oct 2014 to Current Company Name － City , State Private piano and vocal instructor, skilled in teaching students of all ages, learning styles, and skill level Coordinated studio classes, recitals, schedules, and lesson times Freelance Musician-Singer and Pianist Jan 2014 to Current Company Name － City , State Tenor Section Leader Substitute. Panorama Presbyterian Church, City of Angels Community Choir. Planned and performed music for weddings and receptions Accompanied Kirk O' The Valley Children's Choir Awards Recipient of Mary Bayramian Arts Scholarship Recipient of Robert W. Wienpahl Scholarship Recipient of Associated Student's Scholarship Recipient of Vocal Arts Returning Student Scholarship Dean's List Academic Achievement Award Skills Outstanding sight reader Piano accompanist Vocal coach | ARTS |
899 | SOFTWARE ENGINEERING ANALYST Skills Programming Languages: C, SQL, Python, R, Tableau
developer
Tools: HP ALM Quality center, HP QTP, MS office, Trello- Project management tool, Streak CRM. Accomplishments Certifications: Coursera Introduction to interactive programming using Python,Rice University; Udemy certified SQL. Experience 02/2017 to 07/2017 Software Engineering Analyst Company Name － City , State Enactus chapter of Thapar University
Founded project Soul of the clay as the team lead of Enactus to aid the artisans by up skilling them with modern day
techniques, thereby increasing the income of these artisans by 150%. Executed project Naritva, where I along with my team implemented a socio-economic business model in order to
improve women sanitation in rural areas of India with motive to reduce diseases prevalent among rural women. Executed project Jaivika to bolster farmers by setting up machinery to produce low cost manure from organic waste. Student Alumni Interaction Cell - Administered alumni relations as a senior member in SAIC and held the responsibility of
event management in cultural events. 12/2016 to 02/2017 Software Engineering Analyst Project- Global Site System Services
Delivered automation tools using HP Quick Test Professional and VB script to achieve 95 percent test coverage and
increase the efficiency of process by 25 percent. 12/2015 to 11/2016 Associate Software Engineer Project- Global Site System Services
Worked as a part of quality assurance team for one of the leading Oil and Gas Company by functional testing in a
simulation lab to assure the smooth functioning of 300 sites across the globe. Communicated with a team of business analysts in order to understand the business scenarios and draft test scenarios for
application testing. Education and Training Present Syracuse University － City , State June 2015 B.E : Chemical Engineering MS IM
Thapar University － City India Chemical Engineering 6.7/10 May 2011 Delhi Public School Secured 86.8 percent in Class XII: Mathematics: 96/100, Physics: 81/100, Chemistry: 89/100, English- 91/100 Interests Econ Club - Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly in economics festival. Skills automation tools, business processes, C, Chemistry, CRM, client, English, event management, functional, HP, image, team lead, machinery, Mathematics, MS office, Oil, developer, Physics, Programming, progress, Project management, Python, QTP, Quick Test Professional, Quality, quality assurance, simulation, SQL, Tableau, VB script Additional Information AWARDS AND RECOGNITION
Accenture Outstanding Performer Award.
Awarded Certificate of appreciation by Enactus India to bring a change using entrepreneurial action.
Awarded Certificate of appreciation by Thapar University to organize first economics festival of the University. Econ Club - Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly in economics festival. | ENGINEERING |
900 | INTERIM SENIOR DIGITAL MARKETING STRATEGY MANAGER Summary I am a digital marketing and strategist specializing in lead generation through content strategy, digital campaign optimization, and marketing on digital and social media platforms. Highlights Dependable Direct marketing campaigns Mobile marketing Excellent written and verbal communicator Deadline-driven Enthusiastic team player Market segmentation Advertising Self-directed Problem solving Leveraging third-party analysis Cross-functional team leadership Decisive Competitive analysis Go-to-market strategy development Project management Creative and Innovative Accomplishments Developed social media strategy Increased leads through social media engagement and marketing by %% over XXX time. Implemented social media management software Managed Radian 6 Experience Interim Senior Digital Marketing Strategy Manager 08/2015 to 01/2016 Company Name City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Collaborated with advertising and promotion managers to promote products and services. Managed new product and content releases. Promoted brand awareness through SEO optimization and attractive web design. Wrote creative and engaging briefs for internal and external agencies. Worked effectively in a heavily cross-functional, fast paced environment. Managed, mentored and developed a team of [Number] product managers. Spearheaded the creation of blogs and social media content. Managed all company customer engagement campaigns. Manage team of eight content coordinators, writers and social media managers Oversee social media management Develop digital content strategy Responsible for analytics and content reporting including SEO and social media Generate leads through content marketing, social media advertising and PPC Lead nurturing campaigns and email communications/ lead generations. Owner 07/2010 to 08/2015 Company Name City , State Developed digital strategies that support organization's business goals and objectives Spearheaded the creation of blogs and social media content.Managed, mentored and developed a team of [Number] product managers.Produced engaging online marketing campaigns.Planned and managed budgets in excess of $100,000. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Content development including blogs, email newsletters, presentations and video Led social media initiatives for hospitals and service lines Managed Site Core content development for a major website migration Community manager for social media platforms (Facebook, Twitter, Pinterest, Google +) Blog for consumer and B to B audiences Wrote e-newsletters Responsible for search engine optimization, marketing and pay-per-click campaign management. Co-owner/ founder 08/2010 to 01/2016 Company Name City , State Co-founder of networking events company specializing in social media for women Host Twitter parties, created branded campaigns, manage email marketing Work with brands such as UPS, Google, Logitech, Zagat, Frito Lay Planned and managed budgets in excess of $[Amount].Evaluated return-on-investment and profit-loss projections.Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Manage social media accounts for brands Operate franchises in Chicago, New Jersey and Atlanta. Writer 10/2008 to 01/2016 Company Name City , State Features staff writer for monthly, local magazine. Wrote unique text for SJ Magazine, including general and branded content. Manager 02/2010 to 07/2010 Company Name City , State Developed strategy and implemented first social media marketing initiatives. Content manager for Virtua.org, VirtuaWoman.org and VirtuaBaby.org. Produced presentations for senior leadership and internal communications Led staff and external agencies to develop products and promotions, analyze sales, manage trade shows, purchase media, provide creative services, and conduct PR. Led a cross-functional team through the product development lifecycle and strategic planning functions for a new release of [Type] product, generating over [$] in sales. Manager 01/2008 to 02/2010 Company Name City , State Editor and writer for award-winning publications, The Virtua Voice and HealthSavvy. Managed freelance and staff writers. Developed and managed internal communications, events and campaigns. Managed internal web-based demand generation campaigns by collaborating with internal channels to ensure brand consistency and best practices.Conducted market research to rationalize category and segment opportunities. Senior Marketing Specialist 05/2006 to 01/2008 Company Name City , State Editor and writer for award-winning internal publication, The Virtua Voice. Developed and managed external and internal communications. Produced annual employee and patient satisfaction videos. Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Marketing Specialist 09/2005 to 05/2006 Company Name City , State Produced marketing and patient education materials. Wrote and produced monthly e-newsletters and service line newsletters. Writer/Producer 10/2003 to 09/2005 Company Name City , State Wrote, produced and edited promotional campaigns for television and the web. Collaborated with designers, photojournalists and reporters for promotional content. Supervised a team of [Number] editors, associate producers and production assistants on a wide range of projects. Coordinated post-production for [Number] different shows per [Time period]. Set up equipment for broadcasts and promotions at station remotes.Wrote and produced short-form content, sizzle reels and image spots.Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns.Led concept development, graphics, storytelling and delivery of segment ideas.Collaborated with team leadership and other key stakeholders on key editing and production decisions. Associate Producer 01/2000 to 10/2003 Company Name City , State Wrote, produced and directed promotional campaigns for brands. Collaborated with videographers, editors, designers and talent for production. Collaborated with team leadership and other key stakeholders on key editing and production decisions.Produced [Number] television and digital news segments each [Time period].Led concept development, graphics, storytelling and delivery of segment ideas.Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns. Education Bachelor of Science : Telecommunications and Speech May 2000 Kutztown University City , State , USA GPA: Cum Laude Cum Laude Skills Photoshop * Video editing software including AVID, Final Cut Pro and Apple iMovie * Content development and strategy * Content management systems including Blogger, Sitecore and Wordpress * Copywriting and editing * Email campaigns * Google analytics * Apple/Mac platforms and applications * Microsoft Office Suite * SEO * PPC campaigns * SalesForce * Radian 6 and other social media Listening tools * Social media platforms and engagement consoles * Video content development including scriptwriting and storyboarding * | DIGITAL-MEDIA |
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