Airline
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Wizz Air
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! hour before departure WizzAir cancelled my flight in February 2023. Finally customer support agreed to refund me 380 euro credits to my Wizz Air account.However, they never actually credited the money.For 10 months now I have been trying to receive the promised amount. However, WizzAir does not respond at all to email or to messages via their website complaints form. The chatbot is totally useless and there is no way other than paying 0,90 euros per minute to speak to a real person. However, due to the long waiting times calling this number is not an option.Their slogan is "it's about you". But in reality it isn't at all.
| 1
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Eurowings
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!!!! SCAM ALERT !!!! !!!! SCAM ALERT!!!!Very unclear that a cabin bag is not included in the flight and afterwards they charge over 100 euros per person.
| 1
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Ryanair
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!!!!!!!!! Was meant to go to Prague with Ryanair via Loveholidays in October 2020. The Czech Republic banned travel to their country besides essential l reasons like work and education. So obviously it did not go ahead as it was a holiday. Ryanair has not refunded me to this day even though I was unable to travel (BY THE LAW) because the flight continued anyway for those who were travelling there for essential reasons. 6 MONTHS LATER THEY GOT IN TOUCH FOR A REFUND BUT BECAUSE THE FLIGHT WENT AHEAD I AM OUT OF POCKET. DO NOT USE THIS COMPANY!!!!!!!!
| 1
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Ryanair
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!!!!!!!hi I want to worn everyone who is travelling with Ryanair !!!!!!They staff stole cigarettes from my hand bag which was taken to the drop bag cabin.And there is nothing I can do it!!!!!!!!!BE AWARE
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Grupo AirFrance-KLM
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!!!Lost luggage!!!!I work on a cruise ship and besides essentials I have also lots of things with personal value of my beloved ones with me as I am away from home for half a year. Since 13!!!! days nobody of KLM is able to tell me where my luggage is!! Out of 18 crew members, 2 of us arrived in Curaçao without luggage. Great job KLM *ironie off*!! The worst thing is that nobody is talking care of it.I am really upset and can not recommend to fly with KLM….. First and last time!
| 1
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Vueling
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!!DO NOT FLY VUELING!!Delayed for over 10 hours and Vueling simply refused to pay the compensation of $250Euro. Only after reporting them to AESA they finally paid one of us the outstanding money. However the second payout has not arrived and even though we have a payment referemce number 1-16136457636 we are unable to contact them in regards to this outstanding payout. Phone calls get simply hung up on and there is no way you can send emails to this super dodgy airline. FRAUD FRAUD FRAUD!!!!!!
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Vueling
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!Atention! Verybad organizationsWe was on Time by Bording and they tell us we shoud wait.After the say we was to late by boarding and they give our seat to someboday else.Be carefull with these Airlines!!!!After we have to buy a new ticket by our own.And we lose our mony.
| 1
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Ryanair
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" IF PIGS COULD FLY "disgusting horrible customer service. I have booked and paid for extra luggage. Checked in today and on my boarding pass. Small bag only. Talk about been given the run around would be an understatement. Wasted all my morning with these horrible people and got no where. You can never say never again. But it will be the last straw if I ever have anything what so ever to do with these horrible people again 🤮
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Wizz Air
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"Abandoned in a Foreign Country with Extra Boarding Fees – Terrible Experience with Wizz Air"I booked my ticket with Wizz Air two months in advance, expecting a straightforward travel experience. Instead, I was left stranded in a foreign country with no support or assistance from the airline, feeling anxious and alone in an unfamiliar place. To make matters worse, I was also charged an extra fee just to board my flight!It's shocking that, after all the planning, I still faced hidden costs and poor customer service when I needed it the most. This experience left me feeling that Wizz Air cares more about making money than providing any real support for its customers. I hope they address these issues because no one should have to go through this.if there is Zero ill put it for you
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EasyJet
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"Arrived at the airport and was through customs by 12 o'clock noticed on the board that the flight was delayed to 530. Later changed to 1627 and the gate will be called at 15:33. Suddenly got a message at 1533 saying the gate was closed. Run along to gate 101, Along with a number of other people to find that the gate was from Madrid.We asked the staff on gate 101 what we should do. They were very unhelpful and just said go back to the departure lounge. Not one of them suggested they would look our flight up on a handset, which I believe they could've done.When we got back to the departure area our flight was announced as gate on the announcement board.By luck a member of staff was coming down to open up the gate, did we find out that our gate was 48.We were told we could see the plane outside the window. We were unaware that the plane was still loaded with passengers from an inbound flight from Seville. We waited at least 15 to 20 minutes until they unloaded the passengers. We were then told that they were waiting for a suitable vehicle to unload a disabled passenger from the plane. After which we were told that the cleaners have to go in because somebody had had an accident on the plane. The next announcement was that the crew had disembarked as they had finished their shift. We were then told that easyJet have a standby crew and the delay was because they were being briefed before they came on board.The next announcement was that we had to move out of the departure lounge because the Milan flight was using departure lounge 48 as this was the only place where a suitable plane large enough to take them could be berthed.We were told to go back to the departure lounge to the information desk As we could claim £10 for food whilst we waited. We were told that we would have to present our receipt to EasyJet in order to be refunded. No one told us that are plane would cancelled at this point.We continue to wait until there was an announcement on the board saying go to the information desk. When we went to the information desk they said our flight has been cancelled and we have to go to gate 53 to collect our bags. This was only information that we were provided. What we were not told was that we would have to go through passport control, down to baggage reclaim to get our bags. When we arrived in its reclaim we did not know where to go until we ask a porter. There was no one available to help us until we got down to baggage reclaim area 10. None of the staff seem to have any idea what procedure we should do and it was not until I had found a hotel rebooked my flight for Sunday that I found out you had sent me an email. A question I'd like to ask is why were your staff not able to tell us this?
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Ryanair
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"Boeing 737 Max sees first firm order since crashes" Good luck with them😂
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Lufthansa
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"Data collection failedAn error occured during data collection. Please try the online check-in later again. (txtRcDatacollectionFailed)"This is less than 8 hours before the flight.Is this "German quality" nowadays???
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Lufthansa
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"Delays, delays and excuses!"Initial flight delays caused a missed connection flight from Frankfurt to Rome. After a mad dash through the airport to the gate the flight had gone despite a large number of passengers transferring onto the flight. After being rudely told the flight had gone and we should of been quicker we were redirected to customer service staff. They rebooked us onto another flight that arrived in Rome after 23.40 and gave us €20 to buy a hot meal for 2 of us whilst stuck in the airport for nearly 7 hours! They also reliably informed us that the train network would still be running when we arrived as we had pre booked tickets for our arrival.This flight was also late leaving!So when we arrived in Italy and made it through to railway station we were surprised to find the next train was not until 6.30am! €48 later and we eventually got to our hotel at 1am losing a whole evening of what was a birthday surprise.Not surprisingly the return flights were also late returning to the UK.Customer services have tried to dismiss compensation claims blaming everyone else rather than their poor scheduling!First and last time use Lufthansa, the airline that prides themselves on to.e keeping and efficiency. What a joke!
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Jet2.com
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"Did what it said on the tin" with cheerfull staff
| 4
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Lufthansa
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"Due to the current Covid-19 situation" I guess this is excuse you get for everything nowadays.. the booking got cancelled 1 week before the departure flight (we booked it 2 months in advance). Same standard like Ryanair (awful), but a bit more expensive.
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Jet2.com
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"Everything went as planned. Despite bad weather in Funchal causing all flights to be delayed, we received all the necessary information and help from the ground crew. The service during the flight was good, and the cabin crew was very polite. Overall, it was a very good experience."
| 5
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Grupo IAG
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"Hey fellow Redditors,I'm sharing my frustrating experience with British Airways' customer service. My friend's baggage was delayed on a recent flight, causing significant inconvenience and distress.Despite submitting a claim, BA responded with a generic apology and refused to provide fair compensation. Their reasoning? They're only liable for 'basic essential items' purchased during the delay. No consideration for the emotional distress, wasted time, or overall poor experience.Flight was from [MCO] to [Amman], baggage was delayed for [5] days. Claim was submitted with all required documents, but BA provided compensation of only $70, which wasnot accepted by my friend.."One of the worst airlines across the list.
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EasyJet
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"I had a great customer service experience with "Excellent". They addressed my concern very nicely and efficiently, demonstrating professionalism and a strong commitment to helping customers. Thank you for providing such outstanding service!"
| 5
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Pegasus Airlines
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"I had a terrible experience with @flypgs (Pegasus Airlines) during a recent flight from Istanbul to Lyon with my sister. Our flight was delayed for *3 hours* due to technical issues, causing us to miss our connection from Lyon to Lisbon. When we contacted customer service, they *instructed us to book a hotel* in Lyon and purchase new flights, assuring us we would be *reimbursed* after sending them the invoices. However, not only did they *refuse to pay* us, they also *accused us of lying, claiming we never received such instructions during the call. We requested the **recorded call*, but they refused to provide it. It was a *stressful* and *awful experience*. I filed a complaint with SHGM (Turkish Civil Aviation Authority), and they confirmed the airline should address the issue, but Pegasus Airlines continues to ignore it. It seems like there’s no law holding them accountable. @flypgs, this is completely unacceptable! Where is your responsibility to your customers?"
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Pegasus Airlines
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"I had a terrible experience with @flypgs (Pegasus Airlines) during a recent flight from Istanbul to Lyon with my sister. Our flight was delayed for *3 hours* due to technical issues, causing us to miss our connection from Lyon to Lisbon.When we contacted customer service, they *instructed us to book a hotel* in Lyon and purchase new flights, assuring us we would be *reimbursed* after sending them the invoices. However, not only did they *refuse to pay* us, they also *accused us of lying, claiming we never received such instructions during the call. We requested the **recorded call*, but they refused to provide it.It was a *stressful* and *awful experience*. I filed a complaint with SHGM (Turkish Civil Aviation Authority), and they confirmed the airline should address the issue, but Pegasus Airlines continues to ignore it. It seems like there's no law holding them accountable.@flypgs, this is completely unacceptable! Where is your responsibility to your customers?"
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Ryanair
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"I had such a great flight from London Stansted to Agadir. A big thanks to the amazing crew, especially Georgina, who truly stood out. She was incredibly caring, helpful, and calm throughout the journey. I noticed how she made an effort to accommodate everyone's needs, which was so refreshing to see. It's rare to come across such first-class service, especially on Ryanair. I travel with Ryanair often and have always had positive experiences, but Georgina and the great team on this flight really went above and beyond. Thank you for making the journey so enjoyable!"
| 5
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Turkish Airlines
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"I would like to express my dissatisfaction with your company and the handling of our trip on January 14th, 2023 at 2:50 pm when we were traveling to Iran and had to change flights from Copenhagen to Turkey and then to Iran. As customers who had purchased three tickets without insurance and were entitled to 25 kg of baggage each, we experienced several unfortunate incidents that ruined our travel experience.After purchasing our tickets, money was withdrawn from our account for insurance, even though we had not requested it, and we were also charged extra for our baggage. We tried repeatedly to contact the airports in Billund and Copenhagen, as well as Turkish Airlines in Istanbul and the USA department, but unfortunately experienced great frustration and adversity until we finally reached an employee who told us to wait half an hour before everything would be sorted out. After an hour, we were directed to the check-in counter where we were supposed to get our boarding passes.At the check-in counter, we unfortunately encountered an employee who spoke in a rude and disrespectful manner and tried to prevent us from reaching our flight. This forced us to pay twice as much as necessary for some unnecessary things, and we were sent back and forth throughout the airport without any reason.It is with great regret that we must say that your poor service ruined our vacation experience and left a bad impression of your company. We cannot recommend your airline to anyone, and we will never fly with you again. We hope that you will take our complaint seriously and take the necessary measures to improve your service and ensure that other customers do not experience similar situations in the future."
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EasyJet
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"I'm completely dissatisfied with easyJet after a series of unacceptable experiences. First, I was forced to check in at the airport because their app wouldn't allow me to check in online, even though I tried 5 hours before my flight. The check-in process at Gatwick was a mess—staff were manually typing in details, causing long delays for everyone.At the gate, the staff were randomly targeting passengers to measure their bags, rather than using a standard, consistent process. I was singled out and charged £48 for a backpack that didn't fit their ridiculously small measuring device—on top of the £100 ticket for a short flight to Edinburgh. Charging nearly half the price of the flight for a backpack is absurd. I can understand charging for oversized hard-shell luggage, but this felt like blatant price gouging.Speaking of price gouging, easyJet is notorious for hiking prices during high-demand times like the Edinburgh Festival or Christmas, rather than maintaining fair and consistent pricing. Can you imagine if the London Underground increased fares eightfold during rush hour just because people needed to get to work? That's exactly what easyJet does, and it's exploitative. It's no wonder people are switching to better, cheaper airlines across Europe, like Wizz Air and others.The problems didn't end there. Once I boarded the plane, there was no overhead bin space near my seat (row 3). When I asked if I really had to carry my bag all the way to the back of the plane and then return against the boarding flow, the male crew member replied condescendingly, "Yes, that is what you have to do." His tone made an already frustrating situation even worse.Every passenger in my row was complaining about how much the company has declined. EasyJet is no longer the airline it once was. Their focus on squeezing every last pound out of passengers at the expense of basic service is glaring. If they keep this up, bankruptcy is inevitable. I'll be avoiding easyJet in the future—they've become an abhorrent example of how not to run an airline."
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Ryanair
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"I've flown with Ryanair several times, and most of those times, my flight was delayed, with notifications arriving while I was already at the airport. I accepted it as part of the deal, but this time, it's just too much.I booked a flight with a layover, giving myself a comfortable 2 and a half hours to catch my connecting flight operated by another airline. Thirty days before my trip, Ryanair sent me an email informing me of a delay, leaving me with only one hour to make the connection. Considering it's Milan, Italy's second-largest airport, an hour simply isn't enough, especially given that Ryanair typically arrives even later than the hour they mentioned.Consequently, I requested a refund for my Ryanair ticket and the baggage I had booked for the flight. However, they refused, citing their policy that refunds are only issued for delays of more than 5 hours. To me, this feels like outright robbery. I've ended up shelling out around €100 for a flight I won't even be able to board because Ryanair decided to reschedule it. It's physically impossible for me to make my connecting flight if I board this Ryanair one!When I contacted their support team, they initially directed me to file a claim, which I did. Later, they informed me that they couldn't do anything about it and claimed they always notify passengers 90 days before departure of any changes. However, I pointed out that this didn't happen; I was only notified 30 days before (I didn't even buy my ticket 90 days before!).In addition, I inquired about changing my destination, as mentioned in the initial email regarding the change. They instructed me to call a specific number for this. Sensing a runaround, I asked if they could confirm whether it was possible before I paid for the call (which, of course, wasn't free). Their response was a flat no, indicating I couldn't change the destination.THIEVES!
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EasyJet
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"If you're travelling with children under 5, we'll board you early;" is stated on "Flying with children and infants" on easyjet website. However, my child and I were refused by a male staff, who then asked a female staff whether we could board early. She was reluctant to board us early. We were treated with prejudice and racism. Glasgow.
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Eurowings
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"Just push the one in front of you and the line will automatically move" feeling like cattle as the German at boarding was screaming like a crazy guy. EW7220
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Grupo AirFrance-KLM
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"KLM Cares" doesn't careI have a 1.5 kg Yorkshire Terrier dog that happens to be my wife's emotional assistance animal (EMA). KLM won't even allow EMA in most of their flights, they won't even talk to you about it. Now let's say you want to book a dog to travel in the ventilated hold in the airplane. Good luck writing to KLM Cares - one week now and I lost my tickets reservations with the agency that was waiting for a few days with a pre-booking until KLM Cares responded. They made another reservation, almost 200 EUR more expensive now because of flight availability, and yet again I am at risk of not having the reservation because KLM whatsapp is useless - even when talking to a person looks like I am talking to a freaking bot, and KLM Cares email don't bother answering - after all, i'm just another customer - assuming they actually know I am part of their source of revenue.... Shame on you KLM.
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Ryanair
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"Low fares made simple" ? Booking through their website without getting sold something you don't want is made incredibly difficult on purpose. Same for the check-in even though you already made effort to avoid the traps. There's no luggage included. And no possibility to export the boarding pass to anything else than google pay on android. Will avoid them in the future and recommend to avoid them.
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Lufthansa
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"Marn" who works at Lufthansa, Heathrow at check-in is an absolutely appalling excuse for a "manager". She has a disgusting attitude towards customers and uses her job as leverage over customers who are having a difficult and stressful time. She has limited knowledge on entry requirements for citizens of other countries, and takes pride in telling customers to "shutup". Bad-mouths customers to her co-workers when they're not in ear shot.Horrible lady with the worst customer service ever dealt with. If you see "Marn", short and stocky with a grey hair crew cut on the desk at Lufthansa Heathrow, watch out.
| 1
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Lufthansa
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"Never travel with Lufthansa. We had booked a trip to Fort Myers with a layover in Frankfurt. We were rebooked on the return journey. Since we had paid and booked seats on the original flight and of course cannot get seats now, I have repeatedly tried to engage with them on the 28th of February, 6th of March, and 12th of March to get a refund. But they refuse to respond to me. Furthermore, they attempted to avoid compensation for delayed baggage, claiming that I needed to send the PIR number, which I hadn't received until after several phone calls for clarification and then was able to send it. On the outbound journey, there was no food for our 2 children. They claimed I had only booked for the two adults, and the children were not offered anything else by them."
| 1
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Lufthansa
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"Never, ever book the insurance that allows you to rebook your flight. It's a scam. You get a robot that doesn't understand anything, and if you manage to get an agent, they'll either waste time calculating or just end the conversation abruptly. I should have saved the money and rebooked myself—it would have been cheaper."
| 1
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Ryanair
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"No fee to change your flight" ...."Just pay the fare difference".....unless you try and re-book within 7 days of departure (which a lot of people will be looking to do due to nature of COVID quarantine changes).This is not stated on the website and hidden away in the T&C's.For a £200 booking i'm now being quoted £290:- £130 OB flight change fee- £130 IB flight change fee- £15 OB bag change fee- £15 IB flight change fee- Also the "fare difference" - the fares you see on the re-booking page are often over inflated and higher than if you were to make a new booking for the new flight, which I don't understand.Loads of people will be in this position who can't travel at short notice due to changes to the quarantine list but Ryanair please advertise your 7 day limit on re-booking on your website to avoid a lot of disgruntled customers who are likely to avoid you post-COVID.
| 1
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Ryanair
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"Our business model is simple - we don't offer refunds to people who don't travel because the seat you booked has operated empty in your absence."Yes but this annoys people and gets you bad ratings. I have never heard a good thing about RyanAir besides it being cheap.
| 1
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Grupo IAG
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"Pamper yourself, get an upgrade," they say – so I decided to give it a try on my recent trip to Istanbul. Unfortunately, the experience fell far short of expectations. Despite flying Business Class and holding top-tier Oneworld status, I couldn't select my seat until 24 hours before the flight, which seems unreasonable for a premium fare. Boarding was chaotic, with Group 1 essentially open to everyone, making priority access meaningless.The aircraft was outdated, and the Business Class seats felt cramped, lacking the comfort one would expect. To make matters worse, my checked bag, which had a priority tag, went missing. Given the number of similar experiences I've read about, I'm bracing myself for a long and frustrating process to recover it.Adding to the disappointment, BA's system failed to credit the points for my flight to my American Airlines account, leaving me with yet another issue to sort out.The only redeeming feature was the meal, which was admittedly quite good – but hardly worth the cost of the upgrade. Overall, if you're unfortunate enough to fly with BA, don't waste your money on an upgrade. It simply isn't worth it.
| 1
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Grupo IAG
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"Please check in online" "just report missing luggage online"...probably the most archaic system ever!BA would really benefit from hitting their system with a MASSIVE update to save frustration for passengers as well as their employees.
| 1
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Lufthansa
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"Rebookable Ticket" is a scam. I booked a rebookable ticket which was advertised as only having to pay the fare difference with no additional fees. When I went to rebook the ticket, they had no way to rebook on the website and when i called the service center, they quoted a rate that was $700 higher than the stated rate online for the new fare! They also do not have a customer service phone line so no way to get any resolution on the issue. Horrible business.
| 1
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Ryanair
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"Seat allocation"The emergency exit seat was allocated to my daughter, who is twelve years old. After learning that my daughter was assigned the emergency exit on the loud speaker, my mother requested the air hostess (unknown name) to move my daughter's seat. In response, the hostess was rude and abrupt, stating we should have paid extra to sit together. As my daughter is under 16 and unable to help in emergency situations, we wanted her to move for safety reasons. In two instances, the cabin crew didn't acknowledge the request, until my daughter go upset. Have written a customer complaint 3wks ago and still haven't receive a response on the matter.
| 1
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Lufthansa
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"Swiss International Airlines canceled my Jan 5, 2025, flight (Berlin-Zurich) and refuses to refund my unused ticket, business upgrade, and new flight (500 CHF). They only offered 100€. Looking for others to join a class action! #SwissAirlines #FlightIssues #ClassAction"
| 1
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Ryanair
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"This is the worst airline ever"....these were the words of various people who missed the flight to Tenerife at Stansted airport and I fully agree. Ryan air have designed the bag check-in process in such a way that it delays you by about 30mins to an hour by using the self check_in machines which are not at all user friendly. We arrived at Stansted airport about 2 hours before our flight yet we missed our flight, even though we had a 3 year old child there was no support or help towards us. We had to pay an extra £300 to be standbys for a later flight in order to take seats of anyone who missed a later flight and we were told by a very rude Ryan air employee that if someone came and paid more than the amount we paid to be on a later flight we will be asked to stand down knowing that we had a child and had to sleep on a hard bench overnight in Stansted airport. I will never use Ryan air again ever ..the flight attendants were also very rude to us on the plane.
| 1
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Turkish Airlines
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"Trapped in a harrowing ordeal with @TurkishAirlines—our connecting flight became a nightmare of delays, missed connections, and inhumane treatment. The flight from Delhi to Istanbul was delayed by 2 hours, shrinking our layover time. Bus delays, security checks, and pre-boarding chaos led to us missing our flight to San Francisco on 01/12/2024.Desperation set in as we approached the Turkish Airline help desk, only to face heartless and unprofessional staff. Their refusal to assist, abuse in their native language, and insensitive remarks about my sick 3-year-old son left us feeling humiliated and helpless. They demanded we buy new tickets, escalating the cost each time we tried.Hours passed without resolution; the police offered no help, directing us back to the unyielding airline staff. At the ticket sales counter, we were confronted with exorbitant prices, fluctuating with each interaction. The ordeal left us financially strained, with no assistance in sight.Amid the chaos, a ray of hope emerged when a compassionate individual intervened. Unfortunately, even their efforts couldn't prevent the subsequent shock—a hotel stay costing $432 and additional expenses for food out of our own pockets. The suffering continued as we endured the consequences of a mistake not of our making.The nightmare persisted into the next day (13/1/2024) as we navigated security checks and pre-boarding procedures. A Turkish Airline executive approached us with a disturbing proposition—offering $600 each, along with hotel and food, if we intentionally missed the flight. This revealed a dark underbelly of exploitative practices aimed at vulnerable passengers.Refusing to be victims of such manipulation, we boarded the plane, leaving behind the inhuman treatment and vowing never to set foot on a @TurkishAirlines flight or in Turkey again. This is not just a travel ordeal but a saga of mistreatment and exploitation that warrants urgent attention from @TurkishEmbassy & @USDOT. #TurkishAirlinesTravesty #TravelHorror #TurkishAirlinesNightmare"
| 1
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Turkish Airlines
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"Unacceptable Customer Service and Treatment"I had an awful experience with Turkish Airlines when they denied me boarding because of a damaged passport, even though the damage was caused by airport border police, and my passport worked perfectly at e-gates. Despite presenting alternative ID (residence card) and explaining that this destination is the only airport route to access my home, they showed no understanding or flexibility.Their lack of empathy forced me to take a 24-hour journey via Italy, costing me an extra €500. To make matters worse, I submitted a formal complaint weeks ago and have yet to receive any acknowledgment or resolution.This behavior is absolutely unacceptable for an airline of their stature. Think twice before choosing Turkish Airlines if you expect customer service or fair treatment.
| 1
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Ryanair
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"Unfortunately, we are not in a position to reimburse you for your damaged bag due to depreciation that has amounted since purchase over 3 years ago."What a joke. Damaged my £250 bag and no compensation. Easy jet or one of the non-behemoth airlines is a better bet.
| 1
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EasyJet
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"Watch out for for easy jet baggage scam"Take a smaller bag than you think, they charged me £48 for a small suitcase branded as an official cabin bag. The measurement check is way smaller.Robbing Ba£tards!!!
| 1
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EasyJet
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"We apologise for our hold times"COVID HAS BEEN GOING ON FOR 4 MONTHS NOW - HIRE SOME MORE STAFF IF THERE ARE NOT ENOUGH PEOPLE TO ANSWER THE PHONES - YOU'VE HAD PLENTY OF TIME
| 1
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Grupo IAG
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"We need 3 persons sitting in row 1 to 6 to move to the last row, otherwise the plane can not go anywhere."Thats what the flight attendend told us, on an almost fully booked flight from Spain to Austria.The 40 minutes delay, is not worth mentioning.---"Wir brauchen drei Menschen aus den Reihen 1 bis 6 die sich ganz nach hinten setzen, sonst kann das Flugzeug nicht starten"So lautete die Ansage der Flugbegleiterin bei einem fast ausgebuchten Flug von Spanien nach Österreich.Von den 40 Minuten Verspätung rede ich gar nicht.
| 1
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Ryanair
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"What went wrong this time?" Is self explanatory and says much about you as a company.You have no respect for costumers, at all. Your staff is rude and arrogant and seem to forget that the costumers are the only reason they have a job. The company policies are foccused on profitting at all costs and make up for the fact that you sell low cost flights, robbing the costumer and charging as "an extra" everything you can.Your flights are constantly postponed or delayed, for no reason at all. I am currently at an airport and my flight with Ryanair is THE ONLY ONE that has a delayed (to top that, it is not a 30 minutes delay, it is over 2h). Was exactly the same with my other flight to get to the airport I am now sitting at.YOU REALLY DO SUCK. Not worth flying with you to save a couple of euros, in the end it costs much more.
| 1
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EasyJet
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"When I purchased my carry-on bag, I ensured it met the size requirements for any low-budget airline. Upon boarding my Easyjet flight in Glasgow, an employee requested that I place my suitcase in the provided metal box. Although the suitcase fit easily, the pull-on handle protruded by approximately 1cm, causing a delay. Consequently, I was charged an additional £48. As an avid traveler, this experience has led me to decide against choosing Easyjet in the future. The airline's seats are notably uncomfortable, and the customer service is subpar. I would not recommend it to others."
| 1
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Wizz Air
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"Wizz Air's Recruitment is a Complete Joke"My recent experience with a Wizz Air recruiter was nothing short of absurd. The person responsible for evaluating candidates couldn't even handle basic English grammar—constantly tripping over the indefinite article and regular plural forms. Seriously? This is the person judging other people's qualifications?It's laughable and downright insulting. If Wizz Air wants to maintain any credibility, they should start by hiring recruiters who can form a proper sentence. Instead, they're sending out someone who wouldn't pass an elementary English test to assess professionals.The whole experience screamed incompetence. It's hard to take a company seriously when their own hiring process is such a mess.
| 1
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Lufthansa
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"You can support us by refraining from further inquiries"Yes, they actually said that. Do not make any enquiries. Very customer focused / centric. Got your money and then do not give a cr ap.Trying to rebook a flight. spent over 3 hours trying to get through as the online 'rebooking' tool does not work.Dial in get the message "wait time 2 mins" 30mins later get through and they cut me off.Will NEVER entertain using them again. They make BA look good and that takes some doing
| 1
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Ryanair
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"You can't pay for your baggage at the baggage check in"I arrived at the airport 2 hours in advance of my domestic flight from Edinburgh to London. I proceeded through the queue to check my baggage at the automated kiosk. I weighed my bag and received an error message. The attendant told me that I needed to go to the RyanAir check-in desk to check my bag. I did so, and the Ryanair attendant at the desk said she could not take my payment. She said I needed to go to the other end of the terminal to the Swissport Desk. I was already starting to worry about making it to the gate on time, but I didn't have any choice but to follow the attendant's orders.So I crossed the terminal and waited in queue at the Swissport Desk for 40 minutes with several other people who were in the same situation. Everybody looked angry and worried because there was only one agent handling customers, and she was moving very slowly. When I finally got my turn, it was too late. The gate had closed. When I told this to the slow attendant, she was exceedingly rude, rearmking that I should have "spoken up" from the queue if I had an imminent flight. The problem was, every single person in the queue was in the same position that I was. Ryanair wasn't letting anybody pay for their baggage at the baggage desk! Was I supposed to cut in line?Leaving on a later flight would've caused me to miss my connection in London, so I had to pay 70 pounds to take a train from Edinburgh to London so I could make the connection in time.RyanAir has repeatedly refused to refund me for the Edinburgh-London part of the trip even though their attendants were at fault. Adding insult to injury, they keep sending me form letters which pointedly ignore the substance of my complaint. Essentially, they blame me for not taking "a long security queue" into account. I never even made it to the security queue!Given my experiences and their well-documented human rights violations (which I found out about later) I will never fly this airline again.Stand in your backyard and flap your arms vigorously. You're more likely to get to your destination that way.
| 1
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Vueling
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#Completely happy with the service!#When my husband surprised me with a ticket to Amsterdam/Lisbon, I have to admit, I was a bit hesitant. After reading numerous negative reviews, I decided against traveling. Unfortunately, cancellation wasn't an option, so I reluctantly boarded my flight with Vueling.But let me tell you, I was in for a pleasant surprise! From the moment I stepped on board, the service was nothing short of excellent. The flight attendants were incredibly attentive and went above and beyond to ensure a comfortable journey.I want to give a special shoutout to Lautaro Luna, who truly stood out. Lautaro, your energy was absolutely radiant, and your exceptional service made my flight truly memorable. Thank you for going the extra mile and making me feel valued as a passenger.Despite my initial reservations, Vueling proved to be a fantastic choice. The experience exceeded my expectations, and I couldn't be happier with the service I received. If you're considering flying with Vueling, I highly recommend it!
| 5
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Vueling
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#Completelyhappywiththeservice!When my husband surprised me with a ticket to Amsterdam/Lisbon, I have to admit, I was a bit hesitant. After reading numerous negative reviews, I decided against traveling. Unfortunately, cancellation wasn't an option, so I reluctantly boarded my flight with Vueling.But let me tell you, I was in for a pleasant surprise! From the moment I stepped on board, the service was nothing short of excellent. The flight attendants were incredibly attentive and went above and beyond to ensure a comfortable journey.I want to give a special shoutout to Lautaro Luna, who truly stood out. Lautaro, your energy was absolutely radiant, and your exceptional service made my flight truly memorable. Thank you for going the extra mile and making me feel valued as a passenger.Despite my initial reservations, Vueling proved to be a fantastic choice. The experience exceeded my expectations, and I couldn't be happier with the service I received. If you're considering flying with Vueling, I highly recommend it!
| 5
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Lufthansa
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#Lufthansa you are an absolute disgrace. Your customer service is nothing but a joke and you deliberately lie to your high paying customers.Wonder how (long) you'll still be in business.…People all over the world - please be warned - DO NOT EVER BOOK LUFTHANSA FLIGHTS!!!
| 1
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EasyJet
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#NAME?
| 1
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Grupo IAG
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#PaxExHi, can anyone who's had our experience help please?In Feb last year we had to cancel our flights to South Africa due to my wife needing urgent surgery for a cranial tumour.We were flying Business Class due to my spinal condition. My wife is also my carer.BA agreed to extend our re-booking by 12 months which I was able to do in September. I flew to SA but she couldn't as she felt she was not ready for long-haul. I flew then because my mother in SA is 95 and in frail care. My son accompanied me as I require a carer, but BA wouldn't allow us to transfer her ticket to him so I had to buy him a new one. Only she could use the credit of almost £3,800We have now booked a long-haul flight to go towards using up her credit but when we made the booking by phone the BA person refused to allow her to book another flight to use the remaining credit (over £1,600). This was completely contrary to the previous assurances we'd had when calling, that she could make multiple bookings.Neither have they answered my email sent to them on 17/1/25!So disappointing, especially as a former Gold Card holder - we're now going to choose other airlines after decades of flying BA.
| 1
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Ryanair
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#Ryanair is the most deceiving airline, I would say. #Ryanair is trying to get money out of your pocket by all possible means. The extra pay is even close to or more than your ticket.It is really unfair that customers need to pay extra 55 Euro if they cannot check in online a few hours before departure. This condition might be widely spread and known among frequent customers in Italy, Spain or other EU countries, but how come new customers from other parts of the world know this ridiculous and cheating rule? In the booking confirmation email, this condition is not clearly stated. The airline sent me an email to notify this condition (with unclear language) about 2 days before departure and closure of the online check-in system. This means if customers do not know this condition before and are under vulnerable circumstances that they cannot check mailboxes and check in online as shortly notified (e.g. on travelling with no proper internet connection), such customers need to pay extra money to the airline. Ridiculous and tricky, isn't it?The point here is customers should have their rights/options to check in by themselves online or at the airline counter in the airport. The online check-in channel should be optional for some customers who are convenient to do things online, but it should not be compulsory for every customer. If customers cannot check in online, they should have the right to check in at the counter or at the airport machine before gates are closed like the way other airlines practice. If the online check-in is really compulsory or a strict condition, the airline MUST clearly state this condition right from the beginning in the booking confirmation document. The airline must be more honest to customers and not use this trick to rob money from customers anymore.Ryanair, you are not different from any other tricky robbers.
| 1
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EasyJet
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#after 3 attemps and a phone call, our request was granted
| 5
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EasyJet
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#easyjet charged €60 for laptop bag, rip off. This is first time ever I have been asked to pay for laptop bag.Laptop, tablets, ladies handbag or duty free shopping bag that can fit under seat are personal items and do not count as extra luggage .
| 1
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Lufthansa
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$1400 and 8 hours later, not sure what was served as food as it was worse than I have tasted in a hospital, Later, a stale cheese sandwich was provided which I promptly returned. Asked if I could order off menu provided and pay. Rudely informed that the menu that was in the front pocket of seat was not available? Flight attendants appear to hate their job and literally ignored requests. Trash pick up? N/A
| 2
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Ryanair
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%100 NOT recommended.If you buy tickets from Ryan air ,you will have struggled your whole trip that destroyed your holiday!!Dont see the cheap price you will have expensive headache😔😔
| 1
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EasyJet
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'Cancellation Insurance' covered cancellation when we checked out, but apparently not when we cancelled. Called up customer services and they kept repeating the same thing, just saying "we will not be refunding". When I asked him to give me a valid reason, he couldn't. Two students out £200. Thanks
| 1
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Jet2.com
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'Captain Speaking' was a breath of fresh air and put us all at ease with his reassuring summary of the flight ahead. Employ a few more of these 'Biggles' to ensure you (Jet2) become the most popular holiday airline in the UK
| 5
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Ryanair
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'Customer service' is non existent. Apart from the baggage extortion now well known to all who must suffer the ordeal of using Ryanair, they advertise their customer service numbers online, however I think they have just grabbed a telephone number from a public telephone on a back street of Dublin. I am now on hold for 75 minutes on my 4th attempt over 3 days to contact them regarding changes that need to be made to a flight that departs tomorrow. No doubt they will charge exorbitant fees for having to do it at the desk on day of departure. #JokeAirline
| 1
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Grupo IAG
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'Fly the Flag!' was once the proud motto of this once proud airline. I've flown with Ryanair a few times and thought them to be pretty basic but BA take the biscuit and make Ryanair look professional.The app isn't worth bothering with. It just doesn't work and if you persist, it's just frustrating. Again, the Ryanair app just works. This isn't a BA vs. Ryanair review. It's that everyone considers Ryanair as cheap and nasty but they're by no means the bottom of the pile. No! BA have that accolade well secured.Thankfully I'm a shortarse as otherwise I'd have my knees about my ears because the seats are that close. Mercifully the person in front didn't attempt to recline their seat or I'd have been pinned against the rear bulkhead (row 30).As for Heathrow!!!!! Terminal 2 is bad enough but if your flight is from T3, cancel the booking and walk. Heathrow generally is a breeding ground for every contagion imaginable. The most recent time I contracted an horrendous cough. The time before (one month) I came away with Covid. The whole experience is a nightmare.Special Assistance was requested for my wife as she has Parkinsons. We would usually gain a slight advantage over able-bodied travellers by skirting some of the queues but T3 was the exception. We request Assistance not to jump queues but to avoid the waiting. The woman designated to transport my wife via. a wheelchair might have asked 'Does she take sugar?' as all the questions regarding my wife were directed to me.All in all, we've resolved to drive to the continent in future and go via. either ferry or chunnel.
| 1
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EasyJet
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'Pay peanuts get monkeys' should be Easyjet's customer service tagline. Rang to amend holiday - given quote on phone, agreed price to then be told on same phone call price had gone up £700 on price that I was literally just quoted. Also having to listen to half the same song on repeat whilst they put you on ridiculous long holds (probably whilst they play wordle) is enough to send anyone mad! Sort it out Easyjet - nothing easy about your service at all!!
| 1
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Ryanair
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'RolandF' and 'Enchendu K' are the MOST UNHELPFUL individuals ever have have a 'customer service' chat log in. Over 50 minutes and a mind-boggling amount of repetition to get information about how to change a flight and it came up with it would be cheaper to re-book the whole thing from scratch. Thanks team. Then poorly expressed 'information' and no apologies for not responding to messages for stretches of 10-15 mins, told that I would have to call a premium rate number to speak to a manager. Totally absurd, I wrote this review during one of the ten minute silences.
| 1
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Lufthansa
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'Your call is important to us, please hold the line and we will be with you shortly…' 1 hour 34 min later…. nothing… I guess that they should change their annoying waiting voice or at least add some 'you're number X in line'. Seems like a simple suggestion.
| 1
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Pegasus Airlines
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((Think twice before booking ticket with PEGASUS airline)))This is one of the worst budget airlines that has a total disregard for their clients at all levels especially if they are traveling to or from cities in the middle east like Baghdad, Basra or Erbil.They treated me like a commodity of the airlines. They change departure times whenever they like with total disregard for clients times and lives. They treat clients like subhuman especially if you travel from cities like Baghdad, Basra, Erbil ect....I will NOT advice any one to book any flights with this airlinesAlthough I have had booked my flights 5 months ago, Pegasus has delayed my flight from Baghdad to SAW on 15/12/2024 from 3.25 to 10.25 which mean I am missing my 09.20 connecting flight from SAW to Edinburgh with the same airlines. On contacting customer services which was not easy from Iraq I was offered a replacement flight 19 days later (03/01/2025) or just to cancel and refund the flight. No assistance offered for accommodation, food or even arranging alternative flight with other airlines. Also no explanations provided for the reason to delay my flight from Baghdad to SAW.I did not mentioned the five cancelations given to me at short notices for my first leg flight from Edinburgh to Baghdad via SAW on 03/10/2024 which I was forced to divert from Baghdad to Erbil on 15/10/2024 where SAW-Erbil flight also delayed four hours from its original departure time. No assistance offered for transport from Erbil to BaghdadThis is exactly how the airlines treat clients as subhuman.Please note the significant poor rating of this airline (Pegasus) is speaks for its self.Now can any one tell me why I should book future flights with this airline?
| 1
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Pegasus Airlines
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(1) Rude, incompetent and useless crew and customer service. I normally do not interact with the crew, I rarely need them. But I've seen the crew shouting at a passenger, she (attendant) was angry because the passenger didn't understand the prices of their onboard food (the passenger didn't speak English).Also I had to contact customer service a couple of times. Their customer service is extremely incompetent and useless. They can not resolve any issues, occasionally they hang up. For example, I purchased the Flexi option which allows free booking time changes (+ fare difference). The Flexi option is a complete scam. When I tried to change the flight, they managed to rob extra 20-30 dollars by adding a component called "Charged Non Refund Amount", they even can't spell their scam description correctly. When I called their inept customer service, they didn't explain and hang up (simply because they do not know the answer). There is no way they will resolve your issues. This is not the first time I had problems with changing a Flexi flight. They always managed to come up with some ridiculous charge (good luck finding about it upfront).(2) Their website is total garbage. Deliberately confuses passengers about the pricing. Many times I was taken to an error page. Many times the payment failed (and not because of my credit card). This website was developed by i morons and it is full of spelling mistakes. The English version of their website very occasionally shows Turkish texts (such as some terms and conditions). I do not want to see Turkish!(3) Their pilots do not inform the passengers about delays or about the progress of the flight, and if they do, their English is very poor (actually is a scary thing).(4) Also they use Sabiha airport as a hub, which is a urine-soaked, dirty and crowded airport. You'll be lucky to find any available toilets in the entire terminal. The toilets are dark, smell urine, and for some reason, I couldn't find any toilet without a leak (wet floor) - Disgusting. Plus, tye security checks in this airport are a checkbox checking rather real security checks. Shame, especially that they fly to many dodgy places (which are notoriously known as Islamic terrorism major exporters, such as saudia arabia).Avoid if you can, especially if you travel with kids.
| 1
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Norwegian
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(18/08) London Gatwick - Fort Lauderdale. Not a long queue for check in at Gatwick and staff were all friendly and polite (even no problem with overweight baggage)! I had read some bad reviews on the Dreamliner 'technical problems' and substitutions of old Euro Atlantic 777 planes but was relieved when I got to gate 19 and saw EI-LNB Dreamliner sitting there. No delays at all and cabin crew very welcoming. Window dimming system is a nice idea and blocks out the sun quite well. Inflight entertainment is pretty good couple of older films and not that much for kids though. All flight attendants were great and reassured us during turbulence. The LED system was used well. The food was really good but for the 'snack' the cheese and onion sandwich didn't tempt me (the muffin was tasty though). So all in all a great experience with Norwegian and I hope they perform the same for the return flight tomorrow.
| 8
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Ryanair
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(6th August 2024)I recently flew with Ryanair from Edinburgh to London on the 6th of August 2024, and the experience was nothing short of unacceptable. I purchased two priority tickets with two bags, both of which adhered strictly to the dimensions provided during booking and fit within the hand luggage checker. Despite this, your staff unjustly charged me an additional £75 for one bag, claiming it was oversized—a claim that is entirely false.This was my first and unequivocally my last time using Ryanair's services. As an international traveler from India, my experience in the UK was overwhelmingly positive—until I encountered the disgraceful conduct of Ryanair. When I reached out to your team via email, I presented clear photographic evidence proving my compliance with your baggage policy. The response I received was not only dismissive but also alarmingly rude, with zero acknowledgment of the inconvenience and stress caused by this situation.This kind of treatment is absolutely unacceptable. I demand that Ryanair refunds the unjust charge immediately and takes serious action to ensure that such incidents do not happen to other passengers. Companies like Ryanair, which blatantly disregard customer rights and decency, should be held accountable, and I strongly urge the government and relevant authorities to take prompt action against such unethical business practices.Ryanair's behavior is a stain on an otherwise positive experience in the UK, and I am appalled by the lack of respect and professionalism exhibited by your staff. Shame on you, Ryanair, and your employees.
| 1
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Lufthansa
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(Eurowings Feedback ID: 37731154) I purchased a ticket from Copenhagen to Las Palmas via Frankfurt, through the Lufthansa website. First leg of the journey was operated by Lufthansa, the second was operated by Eurowings discover, but since both of them are part of the Lufthansa group this review goes out to Lufthansa. Once upon a time synonymous with efficiency, clearly Lufthansa is no longer that.The whole point of my trip was to spearfish but since my equipment (worth more than 1350€) was lost in the process, I'm am currently on my 2nd day of NOT SPEARFISHING (not to mention clothesless)SO CONGRATULATIONS ON MESSING UP MY ONLY WEEK OF FREEDOM FROM WORK THIS SUMMER!!To add insult to injury, none of the Lufthansa customer service reps that I miraculously managed to reach via. the phone where of any help - or offered credible explanations. The first one directly lied, when she happily announced that by bag had already been located and was on its way and promised to copy me in an email sent to the baggage handlers in Frankfurt. When her promise didn't materialize, I tried calling again only to have various rude Lufthansa reps slam the receiver down, before saying they "didn't handle baggage complaints by Eurowings" - which is puzzling as hell, considering that the ticket was purchased through the Lufthansa website, Eurowings IS part of the Lufthansa-group and when you call Eurowings directly, they announce that they unfortunately do not currently have a "Delayed or damaged baggage hotline".Furthermore, my own detective work leads me to believe that the bag is stuck in Frankfurt, although the first rep claimed the bag had never left copenhagen, when I know for a fact that the bag was scanned as exiting Copenhagen at 8:29am on July 2nd.At this stage no compensation has been offered, no bags have arrived, no updates on the bag status have been forwarded (not even a tracing continues notification) and all hopes of getting some spear fishing done are dwindling. So bravo Lufthansa & Eurowings ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»
| 1
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Turkish Airlines
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(IM WARNING EVERYONE THIS COMPANY IS NOT WORTH PAYING FOR BOOK a different company Very bad customer service got trapped over sees because they changed the covid regulations to were you needed a vaccine not just a negitive test but they changed it after i was already on the plane there was no text no email nothing warning anyone so i flew for 13 hours for them to tell me i cant go to thailand i couldnt get a straight answer for 6 hours or so just awful customer sevice plus just about none speak good englishI was stuck in the istanbul airport for 24 hours before the flight they changed[ at first they were going to make me pay to fly home ] there company is so unorganized just a very stressful situation with no help at all also seemed like they didnt care or understand i honestly im thinking about suing them thats how bad my experience was
| 1
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SAS
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(Shameful that SAS masks cost cuts as due to Covid 19. Shameful for anyone who has lost someone dear to this virus). SAS has just given up. Good/business check in understaffed and a 40 minute queue. What for wasn’t clear. Main cabin looked worse. SAS lounge overcrowded and very poor f&b. Unless you like weird potato salad or crisps. Boarding a mess. No priority boarding (‘due to the pandemic’..now downgraded to endemic in the departure country). While process a mess and results in lore crowding. Ill thought through. Boarded late, left late. Inflight food is pork or nothing. Bad luck if you can’t eat pork or veggie. Ill thought out again. Arrived late. Perhaps the most disorganised airline to fly post cv19.
| 2
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Lufthansa
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(Take a look at all the reviews for Lufthansa on different review pages, Lufthansa doesn't respond to any of them... this says it all!)When a customer writes a reviews its either because they've had an amazing experience with a company or an experience that was so bad they want to inform others so they don't make the same mistake.You don't realise how bad Lufthansa customer service is until you need to chase something with them after a purchase. After several emails sent to them and the one confirmation from Lufthansa that a refund will be issued, 3 months on I have not received any further correspondence or the refund.My wife was turned away from her flight due to the inadequate communication provided by Lufthansa for the recent Brexit changes and the impact on visas. Bizzarely she needed a Schengen visa despite Frankfurt being a transit point. She was told by Lufthansa staff at the airport that she wasn't the first to be turned away, and Lufthansa has not taken appropriate measures to inform customers. They told her to contact customer relations via email, which by the way is the only form of contact with their customer service!If the stress of being turned away from your flight when you've taken the PCR and all other measures wasn't enough, the lack of any response from Lufthansa to reassure customers and to the very least immediately refund a ticket is the straw that brakes the camels back!DO NOT FLY WITH A COMPANY THAT DOESN'T PRIORITISE CUSTOMER SERVICE ABOVE ALL ELSE.
| 1
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Jet2.com
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(Was wheelchair user excellent and considerate.
| 4
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EasyJet
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(iPhone experience, accessed via EasyJet app) UI is poor - send button appears to not be hot but is, but also doesn't always work. Standard icon for refresh sends a message to "start over" that doesn't seem to do anything. No option to minimise chat. No indication of if your position in the queue is maintained after the "connection issues" message is displayed.UX is awful - if chat is accidentally closed, ie to access booking information in app, then that is irretrievable and a new chat cannot be started until previous chat is closed by assistant. Wait time of over an hour, with no update to say you're still connected or estimated wait time. Chat bot advised that I must speak to a customer service advisor, but I've made four attempts to do so and only ever got through to a person once, then was automatically disconnected and had no option to reconnect.Also no transcript is sent to email after the interaction, and no further instructions given on how to resolve the issue.
| 1
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EasyJet
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* UPDATE AT END * (original post written March 2020)It's a shrewd, money grabbing con.Easyjet stated it has grounded its entire fleet.Here I am, stuck in Spain and it still accepts multiple bookings - with them then cancelling on you, sometimes within 90 minutes of the reschedulement.They were clever while I was trusting. Stupid, more like. I believed them each time but they were all phantom flights.That way, they get to keep your money while you inadvertently keep yourself at back of the queue should you finally give up and somehow manage to successfully request a refund.So far, four flights cancelled by Easyjet.. a few days on from accepting each new 'reschedule'.And the request for refund option has been removed from the website, should you find an alternative carrier.Of course, it still complies with the law (albeit, hardly also considering any base law of ethics)..Want a refund...? call them !And good luck with that...UPDATE:In total, 'Easycon' put me through a cycle of 9 rescheduled and cancelled flights before I finally escaped via British Airways (Veuling Airlines was the actual carrier on the day.) This was with the superb and professional assistance of British Consulate in Spain.It involved a 7.5hr drive north to Barcelona and a not unreasonable penalty of €130 imposed by my Hire Car Company for putting the vehicle out of position but it was all worth it.I counted 30 max passengers at the sprawling Barcelona Airport.. they all ended up on my plane since this was the only flight of the day. Bizarre. But so calm!Thanks for nothing Easycon. I will try my very best to NEVER use you again. All you did was offer false hopes to me and, no doubt, thousands of others, only to dash those ever-repeated hopes either almost immediately or just when it suited you.Shameful con.I eventually got a refund for the last cancelled flight 3.5 months later.
| 1
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Lufthansa
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***** DO NOT FLY WITH THIS AIRLINE**** As stated by many other customers. There is little or NO customer service. They cancel flights at will. They do not respond to emails! Spent 3 days holding on to various calls. Complete waste of time. I am a frequent flyer and have flown most, if not all airlines flying to BKK. (Bangkok). Certainly, all from London to Far east! This is the worst service by far. Most airlines are very accommodating on this route! Given, it is a twelve hour flight. Lufthansa Beverages appalling. Total cost probably no more than five Euros. The seat was not fit for purpose. Insufficient padding and back/neck support for a long-haul flight. So best book Business class if you want any comfort or food at all. The staff were surly and rude. Kept bumping into us passengers, The plane was however new and clean; and in good order.I will never fly Lufthansa again. Also, I was unable to write a review on their own website? I wonder why??? They don't want customer reviews! Nil Points Lufthansa! Best pay 50 euros more and try economy with other airlines! You will be stunned at the difference!0 star rating.
| 1
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Ryanair
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****con Artists*****W.T.F but W.T.FZero flight informationZero fast track when you pay for itZero Priority boardingW.T.FAbsolutely disgusting that these airlines get away with charging for extras they clearly DO NOT honour.What can be done....NothingShut up and continue accepting everythingSummaryThird party airline traffic monitoring websites know before ryanair.Update passengers, give them the experience they are paying for.Give me a shout when you decide to take responsibility and i will show you how to make things better.#garystribe #ryanair
| 1
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Ryanair
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***DO NOT HIRE A CAR THROUGH RYANAIR***Ryan Air charged me £87 to prebook a hire car at Malaga Airport. When I got to Malaga I only just realised it was through Firefly (because it was in the small print of an email). Firefly then charged me a further £290..total cost £380....nothing like the cost RYANAIR said it was some weeks before. Get a car when you arrive. But, not with Firefly. They will not give you the money back they promise.
| 1
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EasyJet
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***UPDATED SEE BELOW*** DO NOT ACCEPT VOUCHERS. Get a refund instead.I have always used EasyJet and found them to be much better than other budget airlines, like RyanAir who I will NEVER fly with. I had a flight cancelled at the start of COVID and happily selected the voucher option as I know I would be flying again for christmas. I looked online and found my price and then called to book.. and it was A LOT more expensive. They said they would honor the online price but did not - the female agent even tried to tell me that the online flight I had seen for the lower price was fully booked and that is why I couldn't get it! But it is still HOURS LATER showing available to book online. I consider this to be rotten customer service. I asked to speak to a supervisor and was told that there wasn't one available for 10 minutes and to call back..*****************************I called back and got a friendly chap who was also based in South Africa, his name was SIMS. He booked my flights for me at the online price and sent me a confirmation right away by email. He was friendly and helpful - More like him please!! Now I only hope my Xmas flights home to UK dont get cancelled :-)
| 1
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EasyJet
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***Update*** - I sent an e-mail to the easyjet address below. Will let you know if it produces results. Nothing so far so may just be the Easyjet customer service team doing some window dressing.***Booked my elderly parents flights to visit us for Christmas (Edinburgh to Birmingham). Was alerted early in the day that the flight was delayed (10 hours ahead of time) but that we need to be at airport as per usual times. Preparing to head to airport (3 hours to go) when flight is cancelled. Options are now very limited for the journey. No more flights or trains on the day. Limited options for the next day and they have an urgent appointment on the next day thereafter. Having to hire a car to get them home.Additional costs and parking costs incurred at Edinburgh airport. Really, really poor treatment. They knew they were going to cancel that flight way before they did. Will try to avoid these guys if I can.
| 1
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Turkish Airlines
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**A Nightmare with Turkish Airlines**I recently had an absolutely appalling experience with Turkish Airlines that I feel compelled to share as a cautionary tale for any potential passengers.I was traveling from Bangkok to the UK with a stopover in Istanbul this summer. My 13-year-old son had saved up for months to buy a skateboard, which he was understandably excited to bring on our trip. To my astonishment, despite clear assurances from the check-in staff at Bangkok that the skateboard could be safely transported as hand luggage **all the way to London Gatwick**, we were met with a completely different story in Istanbul.It's incomprehensible that Turkish Airlines staff at Bangkok would have given us the green light to bring the skateboard on board, knowing full well that we would be transferring through their own hub in Istanbul. Surely, they must have some understanding of the items permitted in transit through their airport. Their failure to inform us of any potential issues is a clear case of negligence.When the inevitable happened in Istanbul, and security confiscated my son's skateboard, declaring it a dangerous weapon, we were utterly dumbfounded. The sheer absurdity of this claim, coupled with the callous manner in which it was handled, left us stunned and bewildered.Our desperate pleas to reconsider were met with indifference. We were simply told to contact customer service, a suggestion that felt like a cruel joke given our delayed connection. Weeks later, the airline has persisted in sending automated responses denying any wrongdoing. It's clear they have no interest in resolving the issue or acknowledging the distress caused.To add insult to injury, Turkish Airlines has completely shirked responsibility for the misinformation provided by their own staff. While I understand that the airline isn't directly responsible for the rules at Istanbul Airport, they should undoubtedly be aware of the items that can and cannot be carried through their hub. Their refusal to accept any blame for this debacle is a testament to their appalling customer service.My son was heartbroken, and as a parent, it was devastating to witness his disappointment. The experience has left a bitter taste, and I wouldn't hesitate to advise anyone considering Turkish Airlines to think twice. Their treatment of passengers, especially children, is nothing short of disgraceful.
| 1
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Lufthansa
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**An Open Letter of Outrage: Lufthansa's Appalling Customer Service and Ridiculous Rebooking Fees**As a frequent flyer who prefers to travel in comfort, I recently purchased a Business Flex ticket with Lufthansa, expecting a seamless and stress-free experience. Unfortunately, my recent interaction with their customer service has left me seething with anger and disappointment.The ordeal began when I attempted to rebook my flight. I contacted Lufthansa's online service, where I was 'assisted' by an agent named Thima. The word 'assisted' is an overstatement. Thima, showing little regard for customer care, informed me that the rebooking fee would be an outrageous 18,000 HK dollars. Bear in mind, I had already purchased a Business Flex ticket, which should allow for some rebooking flexibility without breaking the bank.Despite my explicit request to be informed of the rebooking price before any changes were made, Thima proceeded to book the flight and charge me anyway. This action was taken without my consent or knowledge of the cost, which is absolutely unacceptable. When I inquired again for verification and reiterated my request not to be charged, Thima blatantly ignored me.As someone who is already a nervous flier, this only added to my anxiety. To add insult to injury, my request for a window seat, which offers me a bit of comfort, was entirely overlooked. After nearly two and a half hours of this torturous online interaction, Thima finally passed me off to another agent. The new agent informed me that my ticket was now blocked and no information could be accessed.In a state of growing frustration and exasperation, I called Lufthansa's hotline in Hong Kong. Thankfully, a kind and understanding gentleman was able to reverse the damage and alleviate some of my stress. However, it should never have come to this.The experience has left me utterly appalled by the level of customer service provided by Lufthansa. Their actions felt like nothing short of robbery, charging an absurd rebooking fee that equated to the price of purchasing a completely new ticket. This is not the kind of treatment one expects, especially not from a major airline and particularly not after purchasing a premium ticket.Lufthansa, your customer service is an absolute disgrace. Thima's handling of my situation was a nightmare, and the lack of regard for a nervous traveler's needs is inexcusable. My experience underscores a systemic issue within your customer service department that demands immediate attention.This open letter serves as a warning to fellow travelers: Be wary of Lufthansa's atrocious customer service and their unscrupulous rebooking practices. My hope is that this account will spark much-needed reform within Lufthansa and prevent others from enduring similar distress.Lufthansa, you have lost a customer, and unless serious changes are made, I foresee many more following in my footsteps. Get your act together!
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Ryanair
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**BEWARED** if travelling to Spain it doesn't flag up that Your passport must have been issued less than 10 years before the date on which you are entering Spain, so check the 'date of issue' before travel, I've was supposed to go to Spain Benidorm on the 17/06/23 on a stag do as the best man to my son, we booked through loveholidays after booking in online with Ryanair flight number FR2152 and going through security and going to the last gate to board the plane, the Ryanair checking in lady, advise me I can not fly with the passport I have, because the issue date is 23 April 2013 but the expiry date is 23 Jan 24 so to me it was in date, but the requirements are the below :-Your passport must be:issued less than 10 years before the date you enter the country (check the 'date of issue')valid for at least 3 months after the day you plan to leave (check the 'expiry date')The lady was not helpful at all and not upstanding of the situation, I asked to speck to the manager which didn't happen!!I will not be flying with Ryanair again.I have so far lost out on flight and hotel money, plus transfers and excursions time of work and the impact it has caused not being there for my son! as his best man on the stag do.yes I should have check the regulation for Spain but the passport I had to me was valid, it should have been highlighted when we booked the holiday or with the Airline before going through all this.these company's should be highlighting this issue with passports and regulations with Spain, I feel so let down by all this..
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Ryanair
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**EMAILED THIS DIRECTLY TO RYANAIR ON 2ND MAY SND HAVE RECEIVED TWO AUTOMATED EMAILS STATING IT WAS A PAST TRIP AND TO FILL OUT A QUESTIONNAIRE AND APOLOGISING FOR A DELAYED FLIGHT - NOT THE ACTUAL HEALTH AND SAFETY ISSUE**On the 24th of April at we departed from Manchester and headed to Rhodes on flight FR9076. My fiancé has a severe peanut allergy and carries an epi-pen. We spoke to the air hostess and explained he has a severe nut allergy so can't be around nuts especially in a compressed atmosphere and she said 'ok.. thanks for telling me' we were delayed by around an hour.We took off and no announcement about the allergy (or throughout the whole flight) and a lady sat directly next to him pulled out a bag of KP peanuts!!!! We couldn't believe it. We felt extremely embarrassed to have to tell the lady that he has a severe nut allergy and luckily she was lovely and explained she would not open them. I am extremely disappointed and outraged that nothing was done by Ryanair to prevent that from happening. I dread to think what would have happened if she would have opened the bag and started eating them and extremely disappointed in the airline for not being cautious with allergens.We do not feel as though Ryanair or the young blonde air hostess we told cared about the life threatening allergy and I hope for your sake you improve your health and safety procedures before it is too late for another customer and you face a lawsuit. I kindly await your response before I take this further.
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Turkish Airlines
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**Extremely Disappointed with Turkish Airlines**I've used Turkish Airlines multiple times, mainly because they're the only direct option to Turkey. Unfortunately, every experience seems to get worse.Last year, they lost all our luggage, and to this day, I haven't received any updates or compensation. The lack of communication is beyond frustrating.This time, I paid extra for a flexible ticket, anticipating that I might need to change the date. Now, when I try to reschedule my flight from December 25th to January 3rd, they're asking for a shocking $2,453 to change a one-way ticket!To make matters worse, their customer service is practically non-existent. Their website is useless, there's no 1-800 number to call, and their WhatsApp AI is a complete joke—it's unhelpful and just doesn't work.Is there even a way to get proper support from them? I've never been so disappointed with an airline. No wonder they have a 1-star rating in so many reviews. Turkish Airlines, you need to do better.
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Lufthansa
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**Extremely Disappointing Experience with Lufthansa – Unreliable and Unresponsive**My recent experience with Lufthansa was nothing short of a disaster. I flew to Malta on October 2nd (flight LH6312) for a wedding, with a layover in Munich, where my checked bag was lost. This bag contained all our clothes, valuables, and even a gift for the couple. Despite repeated attempts to contact Lufthansa, I've received absolutely no communication or updates on the whereabouts of my luggage.To make matters worse, I was told I couldn't file a compensation claim for 21 days, which is completely unacceptable given the urgency of the situation. Even now, I have no idea where my luggage is or when it will be returned. I'm scheduled to fly back today (October 5th), and the bag is still missing.The lack of customer service has only added to the frustration. I arrived at the airport early to try and resolve the issue in person, but the service desk doesn't open until 8:30 AM, leaving no opportunity for me to get help before my 9:00 AM flight.This entire experience has been incredibly frustrating. I strongly recommend reconsidering flying with Lufthansa. Their unresponsiveness, lack of care, and failure to communicate have left me deeply disappointed, and I will certainly think twice before booking with them again.
| 1
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Ryanair
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**Flight from hell / company from hell**Pay to upgrade so we my 2 year old son can sit with his parents, grandparents and uncle. Not to worry RYANAIR will cancel this without telling anyone, and make a 2 year old sit on his own. Flight crew were so embarrassed they didn't know what to say. 6 of us paid for row 35 and 36 yet the air plane doesn't even have those rows.Wait it gets better ….Ryanair then have lost all 3 of our suitcases, we lost the money for transfers due to wait at Tenerife airport, our 2 year old son has no clothes, missing medications, safety related items such as camera and monitor. Phone chargers.Waited 1hour 30 minutes after security, missed my pre paid taxi due to the delay and had to pay for additional taxis!My wife and I have no clothes either and what do Ryanair do. That's right nothing!
| 1
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Ryanair
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**Review for Ryanair**I recently had one of the most disappointing experiences with Ryanair, and I feel compelled to share my thoughts. From the outset, the professionalism of the staff was lacking, which set a negative tone for the entire journey.The security check was particularly chaotic. An older staff member was not only rude but also completely disorganized, resulting in our bags being opened and our belongings scattered everywhere. In the midst of this hassle, we inadvertently left behind important luggage worth $3,000. It was incredibly frustrating and stressful.To add insult to injury, Ryanair charged us an unnecessary $750, which felt like a blatant rip-off. Their service was riddled with blunders, and the staff seemed ignorant and disrespectful. I genuinely cannot recommend this airline to anyone. Save your money and choose a more reliable option.
| 1
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Ryanair
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**Review of Ryanair – A Disappointing Experience**Unfortunately, I had a very disappointing experience with Ryanair that I feel compelled to share.I travel with an **alien passport**, which requires a separate visa for travel outside of Europe. Because of this, I was unable to check in via the app, as the system could not handle my documentation correctly. This forced me to resolve the issue at the airport, where I was charged an extra fee – despite having all the necessary documents and not being at fault for the error.This type of issue has happened to me before with other airlines, but for example, Norwegian handled the situation without imposing additional costs. It should be standard for an airline to assist its customers in such cases, especially when the issue stems from their system and not the traveler.I found Ryanair's handling of the situation both unfair and unprofessional. There was no understanding of my circumstances, and I was forced to pay an unnecessary fee that could have been avoided if they had a better process for customers with special travel documents.I cannot recommend Ryanair to anyone traveling with an alien passport or similar documentation, as their system and customer service are clearly not equipped to handle this. My experience was frustrating and expensive, and I will think twice before choosing to fly with them again.
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Wizz Air
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**Review of a Shameful Experience with Wizz Air: Disability Ignored**My experience with Wizz Air was one of the most humiliating and frustrating I have ever had while flying, and I hope this review can make not only the company but also others who find themselves in similar situations reflect.I travel a lot for passion, but the rigidity of Wizz Air's policies made this trip a true nightmare. The flight in question was on February 10th at 21:25 from Marrakech, Morocco, to Rome, Italy. I am a person with tetraplegia, and in my case, I have absolutely no ability to move independently. Due to a traffic accident, I have undergone several surgeries and have prostheses in my body. This airline automatically assigns window seats to passengers with disabilities, without any possibility of modification. This rigid approach not only fails to consider that every disability is unique, but it is also extremely complicated to mobilize a person weighing 90 kg and standing 1.90 m tall. Often, the operators do not have the experience or skills necessary to handle such situations safely and respectfully. Forcing me into an inadequate seat is not only uncomfortable but also dangerous for my health. I felt treated like a mannequin, and it was humiliating to experience this in front of other passengers.Additionally, upon arriving at the airport, I was assigned to enter the aircraft from the rear. I was lifted by four operators and had to navigate more than 30 steps in this situation, without the necessary precautions. This lack of attention to safety and respect for people with disabilities is unacceptable.A particularly alarming aspect was the handling of my wheelchair with a lithium battery. After following all the indicated procedures, it is unacceptable that I was asked for documentation again once on board! This caused further delays, making the entire experience even more frustrating. Above all, it is a clear security risk that the airline decided to place the lithium batteries in the cargo hold when they should have been transported in the cabin with the passengers. Are we sure that all safety regulations were respected? Was the safety of the passengers put at risk with such negligence?Finally, there is the issue of bathrooms on airplanes. It is unacceptable that a person with a disability like me cannot access a bathroom, or that the facilities are so inadequate for those who genuinely need assistance.Wizz Air must do better. It is time for airlines to begin treating passengers with disabilities with respect and dignity, rather than as a number to be managed in a cold and bureaucratic manner. This has undoubtedly been the most negative experience of my life as a traveler, and I hope my words can lead to change.I hope others can avoid experiencing such a shameful and inhumane situation.
| 1
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EasyJet
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**SCAMMERS**Booked a holiday a year ago, easyJet cancelled it due to flights issues. They now won't refund our £180 deposit and have stored it as credit.Emailed multiple times but all you receive is quotes from their FAQ.**AVOID**You can keep my credit as I'd never use this despicable and dishonest company ever again.**DISHONEST**Never had an issue with TUI and will be flying with them in the future now.**CHEAP FOR A REASON**
| 1
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Wizz Air
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**Subject: Complaint Regarding Denied Boarding on Flight W4 2804 on 11/09/2024Dear Wizz Air Customer Service,I am writing to express my frustration and disappointment regarding an incident on September 11, 2024, at Malta International Airport. My friend and I were passengers on flight W4 2804, with a connection in Austria, and our final destination being Georgia. Unfortunately, we were denied boarding by your ground staff despite having all necessary documentation.As UK residents with indefinite leave to remain, we are not required to have an additional visa for transit through Austria, which is confirmed by the relevant consular authorities. I presented this official information to your staff, yet they refused to acknowledge it and unjustifiably denied us boarding. This lack of knowledge and unwillingness to assist us properly is unacceptable.Not only did this cause significant inconvenience and financial loss, but it also demonstrated a worrying lack of understanding by your staff regarding basic transit and visa regulations. I request that this matter be investigated, and appropriate actions be taken to ensure this does not happen to other passengers in the future.I look forward to receiving your prompt response and a satisfactory resolution to this issue.Kind regards,Mesut Cakmak07456363677[Flight Number: W4 2804][Date: 11/09/2024]
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Lufthansa
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**Terrible Experience with Lufthansa**I've had multiple terrible experiences with Lufthansa, and I can't recommend them. Out of the last four times I've flown with them, three times there have been issues with connecting flights. They consistently depart early, causing passengers to miss their flights.When this happens, their staff is unhelpful and indifferent. Despite explaining that this has happened before, they offered no assistance or solutions. It felt like they didn't care about getting us home or resolving the issue.Lufthansa has proven to be unreliable and lacking in customer service. I strongly advise against flying with them if you want a dependable travel experience.
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Jet2.com
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**Update** Jet 2 customer services responded and I'm happy with the outcome.We pre-ordered a meal that is supposed to be delivered first. This did not happen. Others who had not pre-ordered were already being served and when our meal eventually arrived one of our meals had been given out incorrectly and we were left with no choice but to accept or have the offered toasted ham and cheese. This "last to be served " happened all the way through the flight so we were never able to have our first choice for snacks. I understand it was a large flight and we were near the back but surely it would be fairer to start at the front on one run and at the back on the next. The opposite aisle appeared to be served first which made it worse. It was the same with clearing the rubbish. We were left with the remnants of our late delivered meals for a very long time making it impossible to move. I have travelled with Jet2 on many flights and this is the first time I have had cause to give less than 5 stars. We were in seats 42H/42K. We have another 2 holidays booked for next year so hopefully this was an anomaly.
| 5
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Grupo AirFrance-KLM
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**Updated. I won chargeback case. They didn't challenge back after 45 days**The worst customer services I've ever seen, they cancelled my flight with firstly gave me 2 options which were 1. change traveling date and 2. keep the voucher. I contacted them as wanted to change my flight to December this year but then they came back saying that I would have to pay EUR 545.01 extra for ticket change fees, I was like what!? but you were the one who gave me the option why would I need to pay the fees? they went I could change to any date but before 30 November (they've never stated that when they sent me email). Then I told them well then I need you to refund me full amount so I will buy new ticket where it's much cheaper than changing my flight here, then they keep saying they have issued voucher for me already and use that to re-book with them (NO WAY I would use your service ever again!). I rejected their voucher but they keep replying my email saying the same thing that it's only thing they could do bla bla bla, I have replied emails for like 5-6 times with the same answered then I decided to raised chargeback. I got the money credit back to my debit card a week ago, I'll have to wait and see if they would challenge me back or no within 45 days from the date I've raised chargeback. To whom who are reading this, don't give up. Stands your rights to get your own money back from this robber. Cheers!
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Wizz Air
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**WARNING**WARNING**WARNING**WARNING**I booked flights in 2020. Due to corona they have been cancelled. Wizz offered 20% added value if not refunded but put on "Wizz Club Account". I did so. Booked another flight later. Due to significant schedule change I had to cancel again. After corona then last year I wanted to use MY credit which was around 400,- Euro which I had actually PAID to Wizz before and the 20% value they added.But : my account was : 0,00 !! My credit was """""expired""""". FULLY ! Even my payment to them !!I am asking you : HOW CAN THAT BE ??Well if they would have expired the 20% they added before, we may discuss if this acceptable or not.But an AMOUNT that I have already paid to Wizz ??HOW ON EARTH CAN IT EVER EXPIRE ?!?!?!??!?!?It would be like you have money on a bank account but you leave it there for some time and one day the bank tells you : BYE BYE your money is gone because you did not use it !!!THATS NOTHING ELSE THAN F R A U D and T H E F T because my own money can never ever expire !!!Neither did they at any time tell me : attention your "credit" will expire !!! Nor did I agree in their terms that I would have had to use it within 1 year...They are criminals !!And that is exactly the reason for their newest idea of a "flight flatrate" or whatever !!I can ONLY WARN everybody out there !!Thats nothing but a cheap funds procurement and you may NEVER EVER SEE YOUR MONEY AGAIN !!More than 90 % (!!!) negative reviews should tell the truth here... A total sh****t company which nobody needs and should vanish from the skies ASAP !!!Of course theft, fraud and robbery are highly welcome in our "Europe of today" as long as it is committed by big companies which never fear any consequences...ONCE AGAIN : DO NOT GIVE WIZZAIR YOUR MONEY !! NO CLUB ACCOUNT AND FOR SURE NO TICKET FLATRATE OR WHATEVER BULL***T !!!
| 1
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EasyJet
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**Worst Airline Experience Ever - They Want You to Time Travel!**I have never experienced such an absurd level of incompetence as I did with this airline. Somehow, their booking system messed up the dates for our flights. We were booked to fly to our destination **two days AFTER our return flight**. Yes, you read that right. According to their genius system, we were supposed to come home *before* we even left! Apparently, they expect their passengers to be time travelers.But that's not even the worst part. When we contacted them to fix THEIR mistake, they had the audacity to demand **5000 DKK** to "help" us change the dates to something that makes sense. So, basically, we had to pay a ridiculous amount of money just to make sure we actually arrived before we left.This airline turned our entire trip into a logistical nightmare, and their customer service was nothing but dismissive. I wouldn't trust them with booking a bus ticket, let alone an international flight. Save yourself the headache and avoid this company at all costs unless you're planning a trip through a black hole.
| 1
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