Airline
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Ryanair
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*As shared already by Nelly*What an absolute scam that Ryanair have just pulled. My girlfriend bought 2 tickets for us to Spain and has just checked us in under the same account. We have been allocated seat on opposite sides of the plane, despite 90% of the seats being unoccupied, and then they have the barefaced cheek to charge £9 extra to allow us to sit together - Unbloodybelievable!Personally I'd rather pay more for a ticket to another provider that at least shows some moral backbone (or at least does a better job pretending to), than give any more money to Ryanair. What a discraceful way to treat customers. Shame on you Michael O'Leary
| 5
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EasyJet
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*BE WARNED*!!! We already know, but just a reminder…Eadyjet are rip-off artists & shysters. Booked flight, added/PAID FOR hold luggage, decided to swap hold luggage for windsurf bag, couldn't do it in-app so phoned them. Was told no, there's no option to swap/refund bag, I have to add/PAY FOR 2nd bag also. Frickn thieves. DONT USE sleazyjet!!! TUI also fly!
| 1
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Lufthansa
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*DO NOT GIVE YOUR BANK DETAILS TO LUFTHANSA* Use a credit card if you book with them, so you have more protection. I made a booking about a month ago to travel in December, it was an expensive one of nearly €2000. About a week later, I noticed that the charge had been applied to my account twice, causing the direct debit for my mortgage to be rejected. I rang customer service (it was really hard to find a number for them, if you're in Ireland, ring 01-5339956). They said they could only see one charge, and told me to ring my bank. I did, and they suggested that I wait a few days to see if the charge would disappear. I did, and no such thing happened, my €2000 still missing for far over a week after I had done the booking. I had a number of calls to customer service following this, not helpful at all, they didn't seem to have access to any more info than what I had in my booking email. They had no phone numbers for their Accounts dept. or anything like that, and no email address I could use. I eventually filled out a form online, and a few days later the charge was removed. I googled this, and several people have had this issue with Lufthansa; the advice is to use a credit card to avoid this. Very unprofessional, shouldn't be necessary, airline tickets can be very expensive, and something like this can cause people a lot of problems financially. Now I'm wondering what it will be like flying with them, after starting off on the wrong foot like this. Last time I flew with Lufthansa was about 15 years ago, I remember being very happy with them then, so hopefully this incident will not be representative of the trip ahead. Charging customer €4000 instead of €2000 is a very serious problem, and not solving it in a timely manner makes it even worse.
| 2
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Grupo IAG
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*Flying using miles from London to Sydney was fine, but on the return home, the miles were not accepted by BA in Melbourne. A new ticket had to be purchased and the miles were debited and since 8 months have not been recredited. Initially BA sent the usual messages that this is being processed. BA send regular marketing emails but no messages that address their theft. This is a criminal organisation. I only hear bad things about BA from other frequent travellers. How does the airline survive? By ripping people off. If some can't make an honest living, they resort to crime.*
| 1
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EasyJet
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*very rude and disrespectful staff*I traveled from Glasgow to Stansted airport yesterday. While boarding I was asked to wear mask. And the crew member stopped me at the entry gate, very rudely asking to search for mask, wear it and only then I will be allowed to go and sit. I was not able to find a mask, or a stole to cover, I requested if they can provide me with one. Instead of helping they kind of increased my anxiety and asked me to go and buy one from the airport. After all boarding was completed of other passengers; one of them gave me a mask and very rudely told me to go and sit.Those were the worst 10 minutes, I felt I was being harassed maybe for being an Asian.
| 1
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Turkish Airlines
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+ On time flights London - Gatwick to Antalya & return+ Sparkling new interior of plane+ Great selection inflight entertainment with big screens+ More legroom than other carriers+ When we arrived at Antalya we hadn't completed out our UK online form for re-entry to UK, the staff were very helpful and got us through the process- The food onboard was really bad - take your own
| 4
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Grupo AirFrance-KLM
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+1) The first pilot on KL1133 AMS -> CPH 18/9-2023 was fantastic, a real PRO. He flew as "a bird with experience". Een - grijsharige -vogel met ervaring. :-) Thank you.2) The staff were generally friendly, welcoming and helpful.3) A good level of cleanliness÷A) The seats were extremely narrow - i could barely sit down and get up.B) The food options could be improved. Easily.C) MANY passengers with hand luggage (without wheels/rollers) abuse the overhead compartments and therefore the last passengers have to scan hand luggage as conventional luggage. Why do you not choose to deal with this matter ? You ought to handle these matters MUCH more strictly with the respect of ALL passengers, And also those who doesnt read and understand long e-mails.
| 3
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Ryanair
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- A faulty system does not allow customers to check in online on time before the flight, and thus 55 euros are charged at the airport for late check-in.- On-site airline staff deceive customers to pay by promising they would get a refund online through customer service.- Rude and unprofessional customer service replies that ignore the request and keep stating robot-like paragraphs to customers.- Luggage was damaged after the flight, but nothing will be made by this airline as compensation.- An airline that believes all faults are from customers and NO REFUND could be made even if the mistake is on them.
| 1
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EasyJet
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- Arrived around mid-day on 16th Feb 2024 at Gatwick South Terminal.- Headed to the check-in desk and stated that we didn't have our boarding passes and asked for them to be printed out.- The person who greeted us at the check-in area was extremely rude. He was needlessly impolite and treated us like scum, rather than the paying customers we were. He even had the audacity to point at me and ask my wife "Is he OK?", as if he were king of the universe and we were dirt that had to be scraped off the bottom of his shoe. This extremely impolite person ('Rude_Person_1') was of Indo-Asian origin, was of brown complexion, and had some facial hair.- I then proceeded to complain about him to a superior (a slightly more elderly Indo-Asian gentleman with graying hair) who was more polite and clearly knew how to speak to customers ('Polite_Person_2').- While I was doing this, Rude_Person_1 had the audacity to interrupt our conversation to try and defend his needlessly rude and extremely aggressive actions.- I asked Polite_Person_2 for the name of Rude_Person_1 and he told me that the name of Rude_Person_1 was 'Tony'.What kind of customer service training do you give your personnel? You don't tell them to have a smile on their face and try to help customers (rather than abusing them and making them feel bad)? People like 'Tony' (if that's his real name) have no business in customer-facing roles as they do not seem to understand the basic concept of 'customer service';- Is it the 'customer' part? Did said 'Tony' not have the basic intelligence to understand that i was a customer?- Or was it the 'service' part? Did said 'Tony' not have the basic intelligence to understand that he was supposed to serve and assist me and my family?I have traditionally loved Easyjet's efficiency, but horrible customer service experiences like the above make me question my loyalty. Treating people like this is simply inexcusable, moreso when travelling as a family with a 5-year old in tow.Shame on you.A very disgusted customer.
| 1
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SAS
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- Because of SAS pilot strike SAS sent us a textmessage 01.05.2019:" If you can find an alternative travel arrangement yourself, SAS will reimburse the price difference between your original unused SAS ticket and the cost for your new transportation."- After sending various messages, phone calls and reclamations to agents and other flight companys we an answer from SAS 16.07.2019 :"We have refunded you with 216.80 EUR for your unused SAS ticket, We pay out the difference between your unused SAS ticket and your alternate transport. The unused SAS ticket amount 216.80 EUR deducted from your new transport cost (470 EUR) and we have processed the remaining amount of 253.2 EUR to your account."- SAS is counting that our new transport costed 470e allthough it costed 710e. We did send all the receits to SAS.- We sent a new reclamation because of missing 240e 24.07.2019 and we an answer: "We would like to help you with your concern as soon as possible. Our handling time is at the moment 3 weeks. "- Today is 03.09.2019 and STILL NO ANSWER FROM SAS. 6 weeks tomorrow from their promise 3 weeks and all in all more than 4 months since the beginning of the case. I understand there are many people asking money because of the strike, BUT A PROMISE IS A PROMISE AND A BROKEN PROMISE IS NO MORE TRUST. HOW LONG CAN IT TAKE? Reg Vesa Vehviläinen Finland2.10.2019STILL WAITING-I have sent at least 5 times all the documents and you are asking to send them again. WHY? I did send the calculation but you did not understand it, I sent all the receipts but you you ask " what is the compensation?" I write back and tell you 240e compensation and after that you don't answer any more. WHY?NOW 5 MONTHS GONE SINCE THE FIRST RECLAMATION !!!!DON'T FLY SAS IF YOU THINK YOU GONNA GET SERVICE OR GET YOUR PROMISED MONEY BACK !!! Reg-Vesa Vehviläinen Finland
| 1
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EasyJet
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- Booked a trip and the flight was rearranged twice- Both flights had long delays- No water on board so the toilets didn't flush (but they let people use them…)- No hot drinks on board- Paid for speedy boarding and a seat allocation next to each other but my partner and I were at opposite ends of the planeWhat a complete shambles.
| 1
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EasyJet
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- Chat not responded for over an hour. When they eventually replied they closed the chat after 2 minutes of non response.- Called and was hung up on twice. Eventually got through and was told to just go on to the website.- All trying to resolve an issue where bags were not delivered for 5 hours in Luton after a 4 hour flight delay.
| 1
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Ryanair
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- Drunk/hungover on the plane- my own doing and fault.- Humid and sweaty cabin and at times found it difficult to breath. Clearly wasn't down to the alcohol consumption alone as approx. 6 other passengers were also feeling nauseous and some required oxygen.- Was provided with two sick bags (one of which was used before takeoff)- Had to sit with the bag on my lap the entire flight while feeling terrible due to one of the flight attendants stating, and I quote - "uh no, I'm not touching that" while the other agreed...I'd heard a lot of 'stuff' about Ryanair. It's safe to say, they delivered. At least all the windows and doors were firmly shut though. Well, I think they were anyway.
| 1
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Lufthansa
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- FRANKFURT AIRPORT STAFF ARE RUDE- INTERNATIONAL FLIGHTS CONNECTION TIMINGS NOT WELL STUDIED AND MANAGED (MY FLIGHTS WAS DUBAI - CATANIA ITALY)- THE ONLY PLEASANT PART IS CABIN CREW ON INTERNATIONAL FLIGHTS ONLY WHERE THEY DESERVE FIVE STARS- HIGHLY NOT RECOMENDED
| 1
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Turkish Airlines
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- First flight = baggage delayed 2 hours- Second flight = baggage came damaged and missing jacket. No help from their support. Not working lines, not working forms, terrible- No miles = I clearly remember booking from their site to claim miles for my gold status. Now they say they will not provide any miles. Unfortunately didn't have any print screen.It seems that one after the other all airlines become more and more terrible. Never again Turkish
| 1
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Grupo IAG
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- First: They lost my luggage and I had to pay extra to check in my second one. They would not reimburse me for this even though it was their fault. The reason: There was no mistake when they charged me! But they DID loose my luggage and I could not bring my gifts that was liquids into the US.- Second: They damaged my luggage and was "willing" to reimburse me £83 for a luggage that I paid over £400 for. This is after they deducted 20% decrease in value each year and some other BS. I've damaged my suitcase with other airlines before and they reimbursed me - no questions asked..
| 1
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EasyJet
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- Flight cancelled 3 times to FAO as well as the return leg.- Forced to take a flight to a different airport to make room for high paying customers (booked mine 3 months prior). No doubt to line the pockets of the board of directors and shareholders who only made £5M each in dividends this year.- Call centre workers do the best the can, but are governed by a 21st century small-print company policy (bleed the customer then give them a voucher).- I would say you get what you pay for, but they've hiked all the prices up to profit off the less fortunate.- Cabin-bag policy ridiculous.
| 1
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Ryanair
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- Flight diverted to Brno from Budapest due to adverse weather- Passengers abandoned first saying coaches will be sent, but then texted to arrange their own transport- All this in Brno after 10pm with no transport or cars available- Same flight waits an hour and flies to Budapest with no passengers- Obviously, we're not entitled to a compensation due to a technicalityI've flown with Ryanair several times with no complaints, but when something unexpected happens, don't count on them, be prepared for anything.
| 1
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Vueling
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- Flight was delayed with 3.5 hours without a clear explanation.- on board there were no more hot meals for sale- and finally one of the two suitcases we checked in, got lostI think they are trying harder to be the worst airline in the world, than doing anything positive for their customers.However, if you are into SM, I highly recommend this experience from hell.
| 1
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Jet2.com
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- Great! Simple to Book, Would and will Definitely Use Again.
| 4
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Iberia
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- Iberia website telling me there was a fraud with my own card when I tried to pay part card and part voucher (from a past cancelled flight), and they told me to come into their offices (which are all shut).- Instead I called to book the ticket over the phone only to find out 5 days later (after they took my money and spent 4 days assuring me it would be issued the next day) it was cancelled due to a problem with the voucher? which they couldn't explain what it was? every time you call them you hear a range of conflicting information and speak to many different people all of which range in their level of helpfulness, some telling me not to interrupt them while others attempting to be somewhat useful.- After my booking was mysteriously cancelled by Iberia I went back onto the website to try and book , which always results in this fraud issue being detected on my own working card! even when I tried bank transfer it wouldn't let me proceed! (my card 100% works as I booked other flights + hotel), Iberia staff cannot take a voucher over the phone now I am told (Even though they did first of all over the phone) and that they can't help when the web site has errors! ABSOLUTELY NO HELP GIVEN, WASTE OF TIME AIRLINE! I'D RATHER WALK!
| 1
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Lufthansa
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- London-Frankfurt-Bologna (connecting flight)- Inbound flight to London was heavily delayed, so that they missed their slot and plane was increasingly delayed- Plane departed to Frankfurt that late that connecting flight in Frankfurt was missed- Stranded in Frankfurt, all hotels from Lufthansa were booked out, had to book my own hotel (I was assured Lufthansa would pay) - went to 3 different hotels before I was put in a room- My re-booked flight next morning to Pisa was cancelled while boarding- I was put onto the next flight at 12:40 to Bologna- Arrived in Bologna with more than 14 hours delay (and almost missed wedding that I was supposed to travel to)- Claimed compensation with Lufthansa, do not even want to pay for hotel fully, as well as any compensation- Called hotline and told me there is nothing they can do- Did not mention that I have their Gold status, will never fly Lufthansa again
| 1
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EasyJet
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- Sunday 11pm flight back from Berlin to London cancelled about 2 hours before take off. Notified by text message.- No easyJet staff at the airport to help- No phone number to ring for help- Tried to use the app to rebook a different flight: "None available"- Tried to use the app to book accomodation in Berlin for the night: "None available"- Only option was to speak to the AI chat bot and spam it until I could eventually speak to a human being (only marginally more useful)- They rebooked me a flight to Manchester the following day. But refused to book accomodation (or offer any advice on how to find any so late at night) or a transfer from Manchester to London.- Paid for accomodation, food and the transfer at my own expense.- Missed a full day of work.- Filled out an expense form to get the money back. 4 weeks later they ask me to redo the expense form due to a "system error". Still no refund.I'm lucky I knew how to eventually communicate with easyJet through the chatbot. My elderly parents would've stood no chance. Equally if you were young and didn't have the spare cash required for accomodation etc, you'd have been on the streets that night.
| 1
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Turkish Airlines
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- The fact that their reviews have been suspended due to a breach of guidelines summarises succinctly what kind of a wicked company this is. Buying fake reviews to cover up how awful they are! Wicked, shameful!- I would give zero stars if I could for this company!- Have flown regularly with them (not out of choice sometimes) - and every time there is some kind of issue or another!- Perfect time keeping record - that is prepare for it to be always late by several hours and possibly miss your connection flights.- Zero flexibility on weight allowance even with gifts like chocolate for young children etc.Zero flexibility and zero customer service. Most staff are extremely rude.- They exploit you in every way for money in terms of any weight allowance over the limit; it is ridiculous £24.00 per kilo!- Staff are extremely rude and clearly on some kind of "power trip" and say they are waiting to weigh your bags at the boarding gates. Very provocative and stressful interactions with staff which is completely unnecessary .- If you miss your flight (due to them being several hours late) and try to claim your food expenses back whilst waiting for your next connection flight in the airport (which by the way in Istanbul Airport, you can expect to pay close to £100.00 for a couple of stale sandwiches and three cups of tea), you will simply be ignored by customer services and they won't even bother replying to you. Even if you provide them with proof of your receipts like I did.- They broke my baby pram on the flight and broke the wheel on one of my suitcases. Yet again, whenever you make a claim and provide photographic evidence, they make it impossible for you to get any money from them. They ask you for letters from where you purchased it from or receipts or I don't know what!? And guess what? I didn't get any further replies about my damaged luggage and not a penny refunded to me for my baby pram.- Food on the flight is horrific and they run out of food options by the time they reach the middle of the aircraft. So don't expect a choice of meals if your seat is at the back of the plane. I was asked if I wanted pasta and I asked what was the other option as I have a wheat allergy. I saw that the other people in the row in front of me were given chicken, and I told them I had a wheat allergy and they simply shrugged their shoulders and said they don't have any other choices as they had run out of chicken!! For information, I was near the wing of the flight and not even at the very back! And there was no option for special dietary requests at time of booking.- I hate this airline and everything about it just leaves a bad taste in your mouth. Extremely poor customer service, cheap money grabbing tactics and trying to cut corners, all-the-while exploiting passengers left right and centre in every way possible.- Next time, I will even take a longer route and pay even more to go with another airline form now on, just to avoid this absolute shambles of a company and their inept employees!- At this rate Turkish Airlines, you will have no paying customers left. You're going to need a miracle, never mind buying fake reviews!
| 1
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Ryanair
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- The flight's price is higher thancompetitors.- The airplane flight was delayed by approximately an hour.- The seat assignment was inconvenient as they required passengers to spend additional money in order to sit together. Despite the fact that there was an empty seat next to me, they assigned separate seats to both me and my girlfriend.
| 1
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Lufthansa
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- Took our money for a seat assignment that never happened- Cancelled our flight at last minute, causing us a lot of cost, and failed to offer the compensation they are legally obliged to- Have been waiting over 2 months for a reasonable reply to our complaints but if they reply at all, it is with irrelevant messages. Not sure they've even bothered to read our issues.Their lack of comment on the reviews here on Trustpilot says it all - they just don't care. So today we'll be escalating this to SOP who act as an ombudsman, it's pointless trying to get any decency out of Lufthansa.
| 1
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Grupo AirFrance-KLM
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- only one drink allowed on a 11hour flight (€1200) ??-you have to ask for everthing that is normally included (earphones, towel, water etc. )- flight attendants rude-you have to wait 1h35 for a meal to be served- you have to wait more than one hour for luggage at arrivalWhen will the dutch understand the difference between efficiency and being cheap, rude and arrogant? Terrible airline
| 1
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Ryanair
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- shocking customer service.- no money back, whatever the website claims.+ Flights themselves are good
| 2
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Air Europa
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- they do not reply emails- they do not reply phone calls, in fact it always hangs up after a few minutes- no breakfast on a 13 hour night flight, only coffee/tea- very expensive flight tickets to Uruguay- our stroller got broken after being checked in with Air Europa- if you have a flight ticket and change the date. You have to pay for luggage again!
| 1
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EasyJet
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- useless company don't even know where to start
| 1
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Ryanair
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--- ALERT ---RUN - IF YOU`LL SEE THIS REVIEW DON`T BOTHER TO READ ANYMORE JUST FIND ANOTHER COMPANY.RUN FROM RYANAIR !!!PAY 20-30 EXTRA BUT YOU`LL GET A FLIGHT - WITH THEM YOU`LL LOSE 200-300
| 1
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Lufthansa
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-1 stars actually, I had a connecting flight from Frankfurt to Boston as I had my fathers funeral in Boston. The first flight we had to Frankfurt on Lufthansa was 45minutes late. We had to run 15 minutes to get to the gate where we saw the last passenger board the plane but they blocked us from boarding the plane. They promised us on the plane that we would be driven straight to our gate. We got off the plane and there was no one waiting for use we had to run 15 minutes to get our flight. We were with 10 other passengers who were on the same plane as us. I am very disappointed in Lufthansa.
| 1
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Ryanair
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-100 as score would be suited to these thieves. They are only succession through being clever with misleading offers. I can't fly tomorrow, they know this but are refusing to change flight due to 7 days before policy I was told wrong on phone. The agents say I can fly even though this is not possible due to lockdown. They are thieves because when you try to change flight they ask for more money then value of flights so thieves and amazing con artists.
| 1
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Ryanair
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-100 star review. i want to change location due to the fact Irish governement determined it unsafe to travel to my destination and i have an underlying condition along with a new born baby. we're under the same conditions as your customer in july were under, and you gave them refunds. I'm being treated differently.i didn't even want a refund, just to change to a safer location without being penalised by the tune of €650.WBTT6H ref number.sure as hell won't use you again if you dont help.
| 1
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EasyJet
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-100% recommendations. have to pay for hand luggage, course bags wheels doesn't fit in the cage . All other airlines , eaven a Ryanair no hideen charges . Poor company not recommending at all . Cheap flights showings online , but you paying all back on all extra hidden charges . Bad experience
| 1
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Lufthansa
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-1000 if I could!This is rating IS on behalf of myself Beverley R and is about the ASSOCIATION between Lufthansa and DreamWorldTravel presently as I am battling with LUFTHANSA/DWT. Do not trust LUFTHANSA ORDWT WHO ARE A LAW UNTO THEMSELVES. I WILL BE TAKING MATTER FUTHER WITH IATA, CAA, ICAO, ATOL, AND ABOUT 20 OTHER BODIES. I WILL ENSURE LUFTHANSA/DWT PAYS THE CORRECT REFUND OF £669.05 TO ME PLUS COMPENSATIONS. I WILL ALSO AS ADVISED BE HOLDING LUFTHANSA /DWT JOINTLY OR SEVERALLY RESPONSIBLE FOR THIS REFUND AND EVERY SINGLE COST INVOLVED IN THIS NON REFUND. THE BUCK DOES NOT STOP HERE! LUFTHANSA / DWT REFUSE TO SHOW WRITTEN COMMUNICATION PROOF THAT LUFTHANSA DECLINED TO REFUND DWT, CONTRARY TO THE STATEMENT THAT LUFTHANSA SAID CUSTOMERS ARE ENTITLED TO A FULL REFUND OF THE FULL FLIGHT. SECONDLY DWT OFFER 180 AS A REFUND BUT DO NOT STATE THE CURRENCY OR IF FREE OF ANY FURTHER DEDUCTIONS AFTER MANY MANY EMAILS! LUFTHANSA HAVE RAISED MANY FB ID NUMBERS BUT HAVE FAILED TO ADDRESS MY PROBLEM OF THE CANCELLATION BY LUFTHANSA AND THEY (DWT AND LUFTHANSA DO NOT SUPPLY THE INFORMATION YOU REQUEST). TO THINK CUSTOMERS HAVE MONEY TO THROW AT THEM OR AWAY IS A DISGRACE!THEY IGNORE ANSWERING VITAL QUESTIONS. THEY REFUSE TO RELEASE INFORMATION UNDER FREEDOM OF INFORMATION CHARTER. LIST IS ENDLESS. DO NOT USE LUFTHANSA / TRAVEL AGENTS (DWT) OF THIS NATURE.LUFTHANSA CANCELS FLIGHT BUT PASSES THE BUCK TO THE TRAVEL AGENT, THE TRAVEL AGENT PASSES THE BUCK BACK TO LUFTHANSA AND TO YOUR TRAVEL INSURANCE KNOWING FULL WELL TRAVEL INSURANCE WILL NOT PAY OUT ONE IOTA IF FLIGHT IS CANCELLED BECAUSE OF A CANCELLATION RELATED TO A PANDEMIC ETC FOR FLIGHTCANCELLATIONS. HOWEVER LUFTHANSA AND DWT YOU HAVE REFUSED ME BOARDING AND NOT JUST CANCELLATION UNDER THE ENTITLEMETNTS OF MY FLIGHT. YOU AND /OR DWT HAVE NOT OFFERED ANY PAYMENT EITHER FOR MY EXTRA COSTS INCURRED LIKE HOTEL ACCOMMODATION, ADDITIONAL PCR TESTING, FOOD, ETC.RATHER PAY THE EXTRA AMOUNT DIRECTLY TO A REPUTABLE AIRLINE AND KNOW YOU WILL PROBABLY STAND BETTER CHANCE OF A REFUND BUT OF COURSE AIRLINES CAN PLAY SILLY BUGGERS TOO AS LIKE BA ARE DOING CURRENTLY TOO. BUT THIS REVIEW RELATES TO LUFTHANSA/ DWT LTD. ITS NOT OVER YET LUFTHANSA/ DWT. I HAVE LOTS TIME ON MY HANDS AND WILL NOT REST UNTIL YOU ARE BROUGHT TO BOOK!!! THERE ARE AIRLINES AND TRAVEL AGENCIES (DWT) WHO ARE JUST RAKING IN PROFITS FROM SITUATIONS LIKE THIS USING THESE METHODS OF EXPLOITATION ON INNOCENT VICTIMS OF TRAVEL. UTTER DISGRACE!!!
| 1
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Ryanair
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-10000000 pointsWorst airline, should not be allowed to operate. A scam from A-Z, making people's travel experience a complete nightmare.Ryanair makes money by ripping off people when they are in a desperate situation, eg at check in or the gate when the bag measurements are according to the websites requirements but the samsonite cabin bags then are 1mm taller than the bent box Ryanair uses as measurement - and last minute check in charges are high, or closing the gate minutes earlier than announced when security lines are very long and slow.We are frequent worldwide travellers and only reluctantly booked Ryanair as it was the best direct flight for our family of 5 - we naively thought. We had the WORST experience and will NEVER deal with them again.In the end we paid much more with Ryanair than for the alternative stopover route with a much better airline and service allowing us to carry our TSA approved frequently used standard cabin luggage Samsonite trolleys with no problem.Please BE WARNED and DO NOT EVER travel Ryanair, you will be and feel scammed and your travel experience will be diminished if you do.
| 1
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Ryanair
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-5 star. Absolute appalling service. Always late. Rude staff. No info on delays. Changing gates multiple times with hardly any notice. Have to pay for everything as extra and then no staff at fast track so it's not actually cheap in the end. Takes away any holiday glow entirely. DISGUSTING EXPERIENCE!
| 1
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Ryanair
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-5 stars. Most other airlines have given me a refund and 20% bonus for the problems we are experiencing due to the virus and Only c@#£'s like Ryanair are Ripping us off. No refund is possible only change date and pay 100 quid difference to CHANGE each flight. GIVE US OUR MONEY BACK YOU C@#£S!!!
| 1
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Ryanair
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-5 stars.Please see customer complaint I lodged about my experience below. I am yet to hear back from RyanAir."I would like to enlighten your company, about my recent encounter with some of your staff members.It started at our entrance to T1, Dublin Airport. There was a member of Airport staff in an orange high-vis jacket beckoning all RyanAir passengers to go 'this way', (in the direction past said staff member).On hearing this, I asked this member of staff, did we not have to drop our bags first? As we had already checked-in online. To this he responded 'no' and continued calling 'All Ryanair passengers this way'.Though confused, we didn't question this as (1) he was a member of airport staff and (2) I had carried on my suitcase before many a time as it was of a very small nature, (definitely less than 10kg as I was just going to London for the weekend).Later, when we were queuing at the gate to board our flight we were pulled aside and told we had to pay 90 euro to bring our bags onboard the flight.Astounded, we attempted to explain what had happened on our arrival but were completely (rudely if I might add) dismissed.We were basically told it wasn't their problem as he was not RyanAir staff. Said staff member did not even weigh/check our bags to see if they were the appropriate dimensions. They just insisted on charging the 90 euros.To this I exclaimed: 'Should you not at least send a 'RyanAir' member of staff to ensure this man was not still sending people through, without dropping off their bags first?'To this, I was basically told it was not their problem."Etc....In my opinion, it felt like a RyanAir plot to charge more money.NEVER AGAIN
| 1
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Vueling
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-Good morning! I would like to pay a high price as in any conventional airline, but be treated like cattle on the way to the butcher...-But of course, Sir! You are in the right company!
| 1
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Lufthansa
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-I forgot my thermos bottle during a flight.-I called them, and they said that they give everything they find in the 'lost and found' office of my airport.-I wrote to this office and they told me that they did not receive something from Lufthansa.-I called again to the Lufthansa and the told me to send a written claim via their website.-Many days have passed, no reply.
| 1
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Ryanair
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-Pros: - can be cheaper and provide some routes other airlines may notCons:- they charge £55 for airport check-in.-name was written down for not having a booster despite my 2nd dose falling within the timeframe Ryannair set out
| 1
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Ryanair
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-Ryanair flight: 1 euro.-Small (appeoved) carryon luggage at boarding: 350 euroConclution: Indian Microsoft callers are scamming less people than Ryanair
| 1
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Turkish Airlines
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-Stay away from turkish airline.-They are racist and service could get horrible.-They are notorious with not paying when they damage your luggage and this happened 3 times to us.It has been more than 20 years which we've traveled 1-2 times each year. And turkish airline was the worst among 9 different airlines which we've traveled with during these years.From SFO to IST things are ok. When the plane changes in istanbul, everything changes as well. the planes get much older, the service gets worst, and their attitude toward travelers change as well.Few years back, turkish destroyed a hard shell Samsonite luggage so bad that could not come thru baggage claim. They delivered it to our resident few days latter. And many items inside was damaged as well. Turkish paid $0 for a $800 damage as they said we have reported the issue 2 days after their 7 days reporting window.This time we learned our lesson. As soon as we got a damaged luggage, we went straight to turkish in airport and filed a report. Its been 7 months and many communications. Tones of time wasted to communicate with their broken English. We were offered only $80 for our $475 claim. And they can not point us to their own rules which tell us why they are not paying a fair price.I have a neighbor from turkey who got an unfair offer. he accepted their low offer, but never received the money. Despite knowing turkish, he struggled unsuccessfully for 2 years until he gave up.So, travel with turkish airlines at your own risk...
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Turkish Airlines
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-They don't even have an option to offset your carbon emissions. They should keep up with the times and do something about climate change. I got the impression that they don't even care about this.-Their flights are so expensive comparing to their counterparts. They don't provide anything extra for us to pay more.-Their website is so slow and buggy. User experience must be improved.-Check-in line was very long and there were too few people there as check-in staff. Especially business class customers waited too long.-Check-in staff in Dublin airport were not very friendly.-Food was average. Considering the price, it should be better.-Seats were not so comfortable. But leg room was good.Overall, for the price you pay, I don't recommend this airline. Next time, I will fly with a cheaper airline.
| 2
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Vueling
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-Worst customer service (sorry, no costumer service at all. )-no staff at airport (did not see even 1 Vueling staff )-27 hour delay with no certainty-no information on why and when we will fly. Just keep delaying by a few hours so that you are hanging at the airport doing nothing.-no duty of care -no food or drink for first 15 hours of delay-no one to contact (very short opening hours and not open on weekends)-0 care factor or regret-does not feel like a proper airline. Felt like I was dealing with a kid airline.-Extremely incompetent-no responsibility-give you the feeling like you should give up on getting compensation due to how difficult it is to deal with them. DONT! We will go as far as a law suit out of principal. No human should be treated the way they treated so many passengers including elderly, disabled and children.Pay extra with another airline and avoid yourself let what could be the worst day (days) stuck at an airport waiting to hear no information.
| 1
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Norwegian
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. As a low-cost airline Norwegian charge for literally everything. Seat reservation on the LowFare is $35, 10kg is your combined carry on and personal bag allowance. You don’t get a free meal, you have to pre-order and pay for it. You don’t even get a drink (soda, juice or coffee) or snacks if you don’t pay. If you need a blanket, pillow or ear buds you need to pay. They don’t even offer water. I asked for it when the flight attendant skipped me and she handed me a plastic cup. When they were going around with a coffee, I asked for it (knowing that for Nespresso coffee you have to pay but this was a regular coffee) and the flight attendant looked at my airport-bought sandwich on the tray and asked if I purchased a meal on the flight. When I answered No, she said you have to pay for coffee. When I arrived to the JFK two hours before my flight I saw the longest ever check-in line. They changed the gates just before boarding. I’m writing this is because they charged me $100 for 0.5kg more in my carry-on / personal item. Cabin baggage must be below 10kg so everything you have with you has to be 10kg or less. They don’t even give you receipt for that but instead they stamp your boarding pass with ‘paid’.
| 1
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Turkish Airlines
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. Flight was average. Staff were helpful and friendly. End of this direct flight both my and my 2 yo sons suitcase went missing. I am a Pregnant mother with a 2 yo. With no clothing for me or my son, we are going on 13 days now. Few people from Turkish Airlines have been helpful. Vienna airport staff verified the bag was loaded on my flight. The suitcase was either rerouted and or disappeared into thin air. If they find our suitcase I’ll let you know but it is not looking good for us. Think hard before booking a flight with Turkish Airlines.
| 2
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Lufthansa
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. I booked to fly with Lufthansa from London to Zagreb via Frankfurt on a Wednesday evening. The check-in staff told me that the first flight was delayed so I would miss the connection. The impression was this was very much my problem and I should speak to the reservations line. Reservations changed me to a flight via Vienna to stay the night in a hotel courtesy of the airline and fly to Zagreb early the next day. I was satisfied with this. I asked the check-in staff whether I should get the hotel voucher from them or from Vienna airport - they were clear that I should collect this from the Austrian Airlines representative at Vienna airport. On arrival at Vienna I was told by the Austrian Airlines representative that Lufthansa had put no information on their system relating to my needing accommodation for the night. They spent 20 minutes trying to contact Lufthansa reservations and were not able to - on speaking to a representative at the Frankfurt Lufthansa headquarters the Austrian Airlines rep was told "that's not my responsibility". There was a pop concert on in Vienna - there were no rooms or only rooms with inflated prices available and I could not afford the cost of a taxi to/from the city and a hotel myself. I approached two hotels in walking distance who told me they had rooms only accessible with a voucher. Austrian Airlines would not provide me with a voucher without Lufthansa indicating on their system that this was agreed. The rep apologised for the experience I was having due to Lufthansa but was unable to act without their ticking a box on the system. I spent the night on the floor of the airport. I emailed Lufthansa that night expressing my frustration and requesting compensation. I have heard nothing back over a week later and just spent 25 minutes waiting on their customer services line without getting through to a representative.
| 1
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Wizz Air
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. If anybody is planning to travel with Wizz Air please think about it many times and there is aways time to reconsider. NEVER NEVER NEVER AGAIN WITH WIZZ AIR I had the very very very bad luck to travell with Wizz Air on the 21st of Febr 2024 from Larnaca toy Thessaloniki with the Flight W64565 and reservation number ZBK1HR. I was carrying a baggage exactly in the dimmensions my ticket was refering and exactly in the kilos i was allowed . An arrogant girl with insulting and sarcastic manners asked me to fit my bag in the thaτ silly meassuring equipment to check if it could fit in it . Of course in my paid ticked there was nowhere any warning or mentioning that my baggage should fit anywehere but only dimmensions and weight . She could also ask me to put my bag upside down in order to be kind and helpfull and that way it could easily fit despite the fact that it wasnt even necessary due to the fact that the rules give a 5cm for the wheels. Eventually i was asked to pay 60 euros for that little baggage from the arrogant and sarcastic girl something that really made me very angry.The things i was carrying did not cost as much Therefore as a person whom belongs in the tourist sector for more than 4 decades i will never stop trying to prevent people from travelling with wizz air because i consider them as the worse airline ever . As i can read from other unlucky travellers 's complains i realize that this isnt a coinsidence.PHANOS LEVENDIS An angry and one more very dissapointed WIzz Air traveller .NEVER AGAIN , AVOID WIZZ AIR !!!! I will share this with the social media every few days so i can manage to stop as many people as possible travelling with Wizz Air !!!
| 1
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Grupo IAG
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. The BA first lounge at Terminal 5 was a zoo at 2pm, dirty tables and used tableware everywhere. Worse than this, the usual atrocious boarding gate service, and boarding started 50 mins late. The flight was operated by a Finnair A320, which is barely low cost standard let alone business class. Hard, thin, uncomfortable seats, poor legroom and the cabin was simply tatty - I remain shocked that BA allow this, and it's time for BA's CEO and management focused on standards rather than bean counting. Finnair cabin staff were fundamentally courteous, but they provide a very trimmed down, budget airline type service, as the whole trip turned out to be - and yet this business class ticket was one of the more expensive on recent trips. I thought post Covid that BA were better for a few months, but with the many cost cuts they are making, they fall well below all other European full service Airlines.
| 2
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Grupo IAG
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. This was my second time in two years to fly transatlantic flights with Aer Lingus and it appears they are still flying very old Airbus aircraft, the video screen usually dont work in half the seats, they are very small and very unresponsive. Staff try repeatedly to reset the system and then tell you "sorry its not working in your seat, I can try to move you, away from your partner". The staff admit the planes are old and decrepit leased to the company by a middle eastern finance group. In my recent four transatlantic flights with the company on 3 occasions the entertainment system did not work for most of the journey. The customer services department ignore complaints, wont take phone calls and reservations department wont put you through to them, they dont have external phone lines, very poor attitude, best avoided on longer flights.
| 3
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Grupo AirFrance-KLM
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... i was going from aalborg denmark to kochi in japan, KLM was delayed, so they changed my booking which resulted in 4 hours delay, downgrade for premium to economy and then, when I got to tokyo KLM and All Nippon airline had lost both of my louggege and because it was missing i had to talk to Ana which does not speak english well and I had to fill out forms, this caused me to miss my next fight, so I had to sit in tokyo airport all night, because all hotels were full...I hate you KLM, i hate your wothless indian costumer service! I feel cheated and I will sue you with the full extent of eu regulationKnow im stock in japan without my tools or my work clothes...If you experience anything similar read about EC261 claimsMy flight booking is: JF5XIH
| 1
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Grupo AirFrance-KLM
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... its always a perfect journey - all the way from the the departure terminal to Arrival, be it for business or pleasure... its always been a pleasure!
| 5
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Ryanair
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... who changes their policy whenever it suits them. Also very rude and arrogant customer service I have ever cross in my life. This is last time I will use them.
| 1
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Ryanair
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....if thye fly where you want to go. You pay for what you get!
| 5
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Ryanair
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....if you pay peanuts you get monkies...
| 1
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Ryanair
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...but it is not anymore. All the fees and charges are ridicoulus, not to mention the noise and all those advertisements during the flights..
| 2
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Ryanair
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...they complain...they still buy the tickets....tell me about it!...it is still the more economical way to travel....
| 5
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Eurowings
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.After having been held in a grounded airplane for more than five hours in the runway, our group stranded late at night at Stuttgart Airport, due to a security breach.Usually one would get a reimbursement or at least a voucher for an accommodation (including transport) and meals.However, we found out that much to our unpleasant surprise, that for whatever reason, Eurowings Europe choose to not compensate us in any way.The costs for the evening, night and morning have cost the foundation over more than €3000.In our search for an accommodation we were confronted with the difficulty that our team was not allowed access in more than one hotel, due to the large number of underaged players.Even when we could find a hotel were this was not an issue, we were faced with the fact that these hotels were already full, due to the many other stranded travelers.After a long and hard search, We finally found an overnight stay,which was 11 km outside the city.After this somewhat adventurous and costly ordeal,we luckily and most importantly, all arrived safely in Tirana the next afternoon.
| 1
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Ryanair
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0 STAR ABOSOLUTELY DISGUSTING THE CUSTOMER SERVICE FROM THIS COMPANY I HOPE THE COMPANY GOES BUST. I SERIOUSLY DONT HOW THIS COMPANY IS STILL OPERATING AND HOW THE GOVERNMENT IS ALLOWING THIS COMPANY TO GET AWAY WITH WHAT THEY ARE DOING TO CUSTOMERS! THEY NEED SHUT DOWN!!!!! CALLED 2 TIMES TO BE HUNG UP ON FROM THEIR DISGUSTING MEMBERS OF STAFF. FISRT AND LAST TIME I USE THIS COMPANY.
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Turkish Airlines
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0 STARS! Wow - where do I begin. I have been using their Feedback Form" process on their website to issue a request for a refund due to my Mother being unfit to travel. I provided a comprehensive detailed communication, along with relevant support attachments and Dr FIT note. I followed up with several calls to their so called Customer Service dept and was met with drained response almost robotic and devoid of any empathy or assistance which should normally be part and parcel of a customer service team.They are as useful as a chocolate tea pot. I had to question my own sanity in dealing with them, either by phone or email (Feedback Form) process. When I asked for the complaints dept, again I was met with a "You need to go through the Feedback Form Process" - yet this is the very thing I was complaining about. I was led on a path to nowhere.. yet they claim to investigate each case... but their response was a standard template - riddled with grammar and spelling errors. A CLEAR SIGN they did not read my case or reference material.It beggars believe that they can even exist and call themselves a Customer Service Team. I love Turkey, and would be visiting it again, but the Turkish Airlines Customer Service Team need a complete overhaul and investigated, and shut down... Poor Poor Service to say the least...
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Ryanair
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0 Star AirlineJust got back from Faro in Portugal, which we booked from and to our local airport (Newcastle)Firstly Ryanair canceled our flight out, resulting in us flying out from Edinburgh, which incurred an additional cost for train travel from Newcastle to Edinburgh. Following that Ryanair canceled our flights back to Newcastle, resulting in us travelling back to Manchester to fit in with our accommodation booking, which again added train journey costs from Manchester to Newcastle. Both flights were delayed by 40 minutes and 30 minutes. But apart from that everything else was terrible. I will not be travelling with them again.
| 1
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Turkish Airlines
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0 Star bad service from Heathrow to Istanbul when passenger board confirmed then they send information to passenger your flight cancelled due to disruption From Istanbul to Karachi. Please understand what kind of service providing this totally nonsense non professionalism after departure message I booked ticket e gate they can inform us but when they know otherwise I can sey Agent doesn't inform but here Turkish Airlines did that I don't understand schedule changes cancelled flight after departure totally non professional bad bad very bad
| 1
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Ryanair
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0 customer service from a 0 company.Just got a generic, automated response to my enquiry from around a year ago.Inadequate.To Ryanair:Honestly after this much waiting, I don't even have any idea of what was the original topic I reached out to you with.I would suggest improving your process and replying to enquiries in around a week instead of a year, so the dicussions are maintained in a sensible manner.Sharing earlier case/email thread history would also help, especially if you plan on replying after a year.
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Eurowings
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0 customer serviceSTOP FLYING WITH EURO WINGS.Even 1 star is a lot for them , I wish I could give them 0 star.They lost my baggage 5 days ago yet there's no respond. They ruined my whole trip.I'm extending my hotel everyday and night hoping they call me and tell me they're going to bring my baggageNo wonder their flight is empty.Please please pleaseDO NOT BOOK ANY FLIGHT WITH THEMThey don't even have phone for lost baggageThat's unbelievable
| 1
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EasyJet
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0 help from the agent Sameed. Not understanding. Rigid. Unable to answer with any emotion or flexibility.
| 1
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Grupo AirFrance-KLM
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0 integrity during the covid crisis. Refused to refund, made it impossible to reach anyone or get help. Played games, lied and then patted themselves on the back and called themselves hardworking leaders. Lowest of the low. Scumbags.
| 1
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EasyJet
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0 is the rating.2nd time on EasyJet chat trying to get help.1st time was 40 minutes when I was at the airport and I had to board a flight. After I attached the receipt, all they needed was a bank statement entry.Today 1 hour on chat with a rude agent who could not follow my messages and said they do not need the receipt. I added the bank entry and still there was no move towards a solution.
| 1
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EasyJet
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0 out of 10 for EasyJet Bristol Airport. Massive walk to the boarding gate then a very narrow stairs down to boarding where there is supposed to be room on the right hand side for Priority Boarding, that's impossible! Its like a rubgy scrum with people shoving and pushing with hand luggage. Not worth paying the extra £15 for sure. Never had any issue with cabin luggage before but I got charged an extra £48 because 1 wheel was 2 cm over the bar, and Easy Jet are a non refundable Airline apparently and wouldn't take into consideration the £15 I'd already paid. Bye bye Easy Jet, Hello Ryan Air
| 1
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EasyJet
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0 response to my chat after close to 30 minutes. Check in is not working with my correct name that was listed on my booking. All of my info was entered correctly. I can't currently check in!
| 1
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Grupo AirFrance-KLM
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0 service. 0 truth. 0 stars (well it would be if I could select 0 stars.Booked 2 business class flights from uk to Tokyo. Flight can feel Ed and rebooked for 2 days earlier. We were told by KLM staff that we could cancel or claim a refund for the rebooked flight and extra hotel and food costs, so we stayed with it, moved our schedules around and went, however..Unfortunately when we claimed we got an email response saying no you can't claim "it's EU rules". Not wanting to let it go at that I've called and emailed many many times over 6 months. No reply. We wanted someone to review the voice messages to confirm that we were misled and as a result didn't cancel.You will not get a customer service agent, they don't exist in the real world just in the internet world.Don't believe what they tellYou unless you get it in writing and don't wait months like I did to claim a Credit Card Chargeback.I thought Ryanair service was bad but at least you know what you're getting with them. Try and avoid KLM if you want customer service.
| 1
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Norwegian
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0 star if I could! ABSOLUTELY HORRIBLE! I booked my flight through the app and I paid EXTRA for checked luggage because I was carrying my guitar with me. THERE IS NO INFORMATION saying that musical instruments are SPECIAL LUGGAGE, guess what? I NEEDED TO PAY £45 EXTRA! I went to make a complaint and the lady said: Did you book through the app? I said: Yes, she said: Yeah, there is no information about it only on the website. Then I said: so, I wont pay right? She said: Yes you must pay anyway, but you can make a complaint on the website, then she gave me a a paper card with the informations. USELESS!!! It gets worse. At the gate, they were checking the weight of all passengers luggage. So, your 2 bags all together must have 10KG MAXIMUM!!!! GUESS WHAT? ALMOST EVERYONE PAID EXTRA! AND IT WAS £75!!!!!!!!! I FEEL THAT I WAS STOLEN! I WILL NEVER FLY WITH NORWEGIAN AIRLINES AGAIN! PLEASE DON'T COMMIT THIS MISTAKE! LOW COST MY....
| 1
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Ryanair
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0 stars (if possible to give) would be too many for this shocking organisation who hide behind their punitive T's & C's to rip off the public - try not to ever get involved in something simple like a name change or a date change, you will be amazed at how much they attempt to extort from people - for example, for a Ryanair name change or date change, it's cheaper to book brand new flights from British Airways (or indeed Ryanair!) - and these changes can be made via their self service portal so Ryanair don't even need to lift a finger. Unless I need to get somewhere that only Ryanair flies to, definitely won't be using again. "Chatted" to a couple of people in customer services who were fine but not authorised to apply any commonsense to anything - asked for the matter to be escalated but they refused, suggested filling out a complaints form but that doesn't work. Now booked with BA and actually looking forward to it, shame that the flights we paid for on Ryanair won't get used as that's money down the drain. Staggeringly bad approach to business and customer services, I'm amazed they manage to stay in business (surely not many companies survive with 85% one star reviews, many of which are given grudgingly)
| 1
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Lufthansa
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0 stars if I could. They lost luggage over two years ago, till this day I never received it. I took a flight in June 2022, and my baggages were delayed during a layover. A few days later my hand luggage was delivered but I never got my suitcase which included all my favorite travel outfits, a family heirloom and irreplaceable pieces I picked up during my travels through Europe. I tried for months and months to get my luggage retrieved to me. I would get useless, cryptic messages from their customer service (they were impossible to reach over the phone, so was battling through emails for months). Once I came to accept my luggage was probably lost forever I started trying to get some compensation for my luggage. They asked for my bank details and everything, back and forth for months. I got so exhausted with the whole thing I just gave up. But they're not going to get away with it, mark my words. The thing that actually upset me the most 2 years later isn't even the lost clothes and things in my suitcase. I had a film camera in there that has so many pictures that I will never get to see be developed- beautiful moments and scenery from my travels. The trip was a post-grad gift and I went with my best friend. It's such a shame that a beautiful trip ended so traumatically due to this joke of an airline. DO NOT TRUST THIS AIRLINE WITH YOUR LUGGAGE - high chance they would lose and you would get nothing as compensation
| 1
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Ryanair
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0 stars if it was possible.Actual thieves.I use them regularly to fly London-Turin whenever I am going home to see my family. They are generally horrible, however prices are usually cheaper and since I fly lots I just deal with it.I had a flight Turin-London booked for 16th September 2023 (Saturday night), all flights were cancelled because of an unfortunate accident, however I was informed of this 1 hour before my flight was supposed to depart (before this, it said delayed, and then re-routed to a nearby airport).The website only allowed to re-book from and to the same airports, I tried to contact RyanAir to ask if they can re-book me on a Sunday flight from Milan or other nearby airports - of course the call centre is closed at the weekend and despite the emergency, nobody picking up. Also, no RyanAir staff on-site at the airport to support the hundreds of passengers that just had their flights cancelled.I had to book a new flight for the next day for over £300 (one way!), but I did not have the luxury of waiting around until they picked up the phone - I work as a doctor in London and I was expected back in the hospital first thing on Monday.I asked for a reimbursement to cover at least the cost of the flight, they emailed me back today saying I am not entitled to any money as I did not give them the chance to re-book me - what was I supposed to do, telepathically contact whoever at RyanAir? If they don't pick up the phone at the call centre and nodoby is physically around the airport, and nobody answering emails either, I am really not sure how else they think I could have contact them to give them the chance to re-book me.
| 1
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EasyJet
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0 stars if it were possible !It is easy to have a policy that one is entitled to vouchers for food and drinks, when a flight is delayed with more than two hours for flights with a distance of maximum 1.500km, when you make if IMPOSSIBLE for us to get the voucher!!First I get trough to costumer service and talk to a women who does not know the rules and spends 10-15 min arguing that I do not have a right to receive vouchers when in fact it is written in black and white on the website and I inform her of the relevant paragraph several times. Finally, she finds the relevant paragraph, but then our call is conveniently ended abruptly.I call again and get through to a man this time. He informs me that I must find a Easyjet information center. When I ask where it is, he doesn't know. He declines being able to send me the vouchers by e-mail or a confirmation stating that I have a right to vouchers.It turns out, there is no information center for Easyjet! We find a general information center, that is 10.000 times more helpful and kind than the Easyjet costumer service. They tell us to go to an Easyjet or Ryanair gate and try to get vouchers there.Once at the gate I inform them of our situation and asks for our vouchers. The woman at the desk tells me I have to wait until everybody has been checked in. Okay, I do that! Then when everybody has been checked in, they close the doors on me!! I tap on the door and have to explain another employee about the situation. He than informs I have to go to a transfer post at gate C (15 min on foot from where I am). Then I give up! I am sure that at the transfer post (if I even find it!) they will refer me to yet another place!! What a awful service!Also I am first informed that calls to the costumer service are costing me money after the call ended. Funny enough it took some time answering their questions to confirm I am who I say I am and for them to discuss the matter with a colleague (even though I reference the rules)! If I want to have the phone calls refund, which is my right when my flight is delayed, I have to fill out a form. I can already imagine the problems ahead asking for a refund!But well we get what we paid for! Easyjet and Ryan Air is not worth the trouble. From now on, I'll rather pay a little more for a better service!
| 1
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Ryanair
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0 stars if possible!!They say you can check in 2 days before which I was able to for the 3 adults yet unable to for my two children...i took my phone to staff in the airport and they couldn't work out why the children weren't showing up, they then tried to add them on their own system, admitted that this shouldn't be the case as all under the same booking number. They popped me across to the customer service desk, when I asked.. Is all OK, are the girls getting on this flight? they waved their hand and replied that they didn't know. They then told me the only way was to pay an additional £110 for them to board. The lady gave me my receipt, wrote her name on it and said to request a refund as this was clearly a system issue their end.So.... I have tried and tried and all I get is the same reply regarding any refund is that they are sorry, they sympathise with me but nothing they can do. Robbing bas.ards 100%!! They make you pay extra wherever they can... Just the same for baggage and seating... They made me pay more to have my young daughter sit with her family. They purposely separate young teenager ages from their parents so you have to pay extra money for the seating.Wow the staff are hard core ignorant member sof society... They do not give a sh.t that their wages are paid from such a robbing company. Shame on you all in customer service Ryanair the sh.ttiest airline out there. Read the reviews people!!Never again!! No wonder they don't have contact numbers for complaints/refunds... They wouldn't have enough staff on to assist!
| 1
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Ryanair
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0 stars is what I really meant. A simple issue took 25 calls, extended waiting times, rude agents, ended call while I was speaking, just awful and repetitive. Their agents obviously have no idea what they're talking about. NEVER EVER using Ryanair again nor am I ever recommending it to anyone. And I'll be damned if I let anyone I know ever use it. Been calling since 11 am because of a mistake an agent of theirs made. It is now almost 3pm. USELESS.
| 1
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Ryanair
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0 stars or -5Piece of s*** airline.Firstly you are guaranteed to be split up from the people you travel with unless you pay for your seats - even if there are spare seats next to you.Next you have to pay to take luggage on unless you travel with only a small handkerchief.Today I had the unfortunate experience of travelling with RyanairWe paid for the privilege of being allowed to travel with luggage and when we arrived 2 hours early to check it in the que was too big and we would of missed our flight if we checked the bags in.We decided that we should go through security and they can take the bags when we are through so we don't miss the flight.They told us we had to pay £20 for each bag even though we pre paid for the bags online!So the greedy b******* made is pay twice for luggage.The staff are obviously paid in peanuts as they treat you like scum and don't even consider trying to help anyone, they are all depressed and moody.I boarded a flight yesterday from krakow to London stansted and the flight attendant Carlo was waiving a menu under my nose and actually blocking me from reading my book - trying to force me to take the menu, when I didn't take it he place it on my lap over my book so I threw it on the floor only to have his colleague, kristof start shouting at me for reacting like that.These staff are clearly not happy and should consider changing company.And as for Ryanair as an all round experience, i would rather pay double and fly with easy jet.Absolutely terrible company. Hook you in with cheap flights then charge for everything after that.Staff are awful and unhelpful when I asked for a complaint for they said they don't have them.Avoid avoid avoid
| 1
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EasyJet
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0 stars! Why isn't easyJet company shut down yet? The plane wasn't even departed from Gatwick airport, the c*nts didn't even tell us. All the time, it's not the airlines fault, it's some technical or extraordinary circumstance. What about my inconvenience? This company has 0 respect for the customers. I am never flying with this, disgusting code of conduct. I am stuck in Antalya airport for 4+ hours, and expected to deal with it on my way, ridiculous!
| 1
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Ryanair
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0 stars!! Don't even want to put one star but don't seem I have a choice. Worst air line. We have been waiting for our luggage for two hours. No one is doing anything to help there is no communication. We can not contact anyone. DO NOT FLY WITH RYAN AIR. Not worth all the hassle.
| 1
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Vueling
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0 stars. Airplane overbooked, so didn't get a seat until next day.Applied for compensation at the airport but has still not recieved my refund of 1200 Euro!The homepage loops when trying to apply there.Can't get in contact by phone, and no reply on email.Never again.
| 1
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Vueling
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0 stars. Flight delayed over 5 hours. No compensation offered, not even a glass of water.No updates, after 4 hours I was informed my destination had changed to a city that is just as far away from my intended destination as the airport I was supposed to leave from.Customer service hung up on me for being 'unreasonable' when I asked what I was supposed to do once I got to the new destination. Absolutely pathetic.And I had to do all of this with a 5 month old baby who had no where to sleep safely if we did not reach the correct destination. After all this, they finally decided (at 2am) to cancel the flight, we did not manage to make it back through passport control for another hour. Complete lack of respect from Vueling and they have now completely ruined my holiday and 2 days I could have just enjoyed myself at home.
| 1
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Lufthansa
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0 starsLufthansas chaos has SERIOUSLY ruined my entire vacation on 2 august.I took this short vacation just to build and watch the fireworks at Aci Bonnacorsi on AUGUST 2.Plane from Billund to munich was cancelled, and plane rebooked to Zürich. My arrival in Catania was delayed more than 12 hours.I received a voucher on 90 dkr. (Not enough to buy a burger on Sunset boulevard in Billund 🤣)I arrived at the Hilton hotel in Zürich, at 11pm and the departure from Zurich was at 5am in the morning. I slept for 3.5 hours🥴Wonderfull start on an already damaged holidayOn my Way home plane from munich to Billund was delayed again.Ofcourse no response regarding compensation not even an excuse.Once so great Lufthansa have just become a complete joke.🤣🤣
| 1
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EasyJet
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0 âï¸ On 5 September 2023 Prishtina-Basel-Gatwick, at the entrance of the plane, a woman came out and asked me €58 for the cabin luggage, then in Switzerland I paid £133 for two on the same trip with the same company EASYJET. If only this company existed, I would run away on foot and I will not fly.
| 1
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Grupo IAG
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00530475 Case Reference - Submitted a refund for points which they confirmed was ok before booking of £35 fee - 200,000 avios down with still no outcome or even acknowledgmentThis was submitted in January and is now September with no refund or acknowledgement from BA - they tried to remove my previous remove
| 1
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Ryanair
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02.06.2024 Ryanair from Mallorca to Valencia : Flight was on time. May be we were lucky that day. I did my home work like online check in , paid for check in bag and seat during flight booking. Also I followed the baggage size limit.These extra charges were far more cheaper than other airlines and i do not want to spoil my travel because of few euros. Flight was on time and arrived 10 mins before scheduled. I didn't leave any mistake so there was not much talk with their staff during check in. No weight issues.02.06.2024 : Valencia to karlsruhe. Everything was fine except there was 20 mins delay but that was due to air traffic control. But the flight was boarded on time.Well that was our first Ryanair experience in life. Don't know if i will face problem next time which will make me bring the rating down to 1 star.FLIGHT ON TIME IS THE MOST IMPORTANT FACTOR FOR A BUDGET AIRLINE. What else can we expect from a budget airline.
| 4
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EasyJet
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0330 365 5030Try this number instead of the one given on the website. Tried the website number several times, being cut off after 2 hours. Tried 0330 365 5030 and got through in a couple of minutes. My vouchers changed for next year. Happy days.
| 5
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EasyJet
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03303655030 call this number.I would like to say thank you to Chanel, for handling my enquiry in a very professional way.I had a flight booked in via on the beach, who refused to deal with my flight cancellation.EasyJet is not able to refund your money, but they are offering flight vouchers valid for 12 months.
| 4
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Lufthansa
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05.04.2024, LH 430 from FRA to ORD, Business Class. The first thing that struck us upon entering the aircraft was how old it is. After an hour and a half, we were told we had to return to Frankfurt due to a defective engine. Various announcements from the crew attempted to reassure us and assure that someone would take care of our onward flights. In the last announcement, it was said that the app would solve everything, and we could manage our onward journey there. But as you know, the app doesn't work. Arrival in Frankfurt on the tarmac: We had to wait about 15 minutes for the bus to reach the terminal, then go through passport control back to the check-in area and for the first time, take a number and wait... After several discussions, I was "lucky" to be rebooked on a later flight. My question: Is this how a frequent flyer is treated? Are there no interim solutions in the transit area or in a lounge for Senator customers? The Flight: 05.04.2024, LH 432 from FRA to ORD, Business Class, Seat 3K. When I boarded, I thought the last plane was old, but this Airbus 340 was even older, over 26 years in service. This is also how one can describe the condition of the cabin, which I experienced firsthand at seat 3K. The seat was broken and could not be properly secured. A technician and the purser examined the seat and came to a common conclusion: "The only thing to do is to saw it off." Since the flight was full, I had no choice but to sit in such a seat for over 8 hours. My question: If safety is so important at Lufthansa and it is always checked whether one is fastened, then why are you allowed to fly in such a seat? Another question: Lufthansa sees itself as a "climate and environmentally friendly" airline, even offering CO2 compensation, and yet it flies around the world with such old planes?
| 1
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EasyJet
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06 July flight from Montpellier to LGW was delayed by over 2 hours, the 21.35 takeoff finally took off around 22.30 but having boarded the aircraft, the pilot informed that they missed the take off slot and had to wait till 23.20 at least for a new slot. Passengers stayed in the plane on the tarmac all the while.Upon arrival, now punching midnight, the deplaning was soo slow, the stairs were not installed until 20 minutes of the aircraft parking. I would try not to fly late in the evening again as this backed-up situations often happen.
| 1
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Norwegian
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06/20/2019Norwegian Air Shuttle ASAPO Box 115, NO-1330 FornebuNO 965 920 358 MVARe: Closed Boarding Norwegian Airlines Booking Reference JSHUOL Flight DY7059 25 May 2019Dear Sir or Madam:I am writing this letter seeking resolution to a closed boarding which was imposed upon myself and my wife for Norwegian Airlines Booking Reference JSHUOL Flight DY7059 25 May 2019 14:40 Paris-Charles De Gaulle (CDG) to Florida-Orlando (MCO)At 12:40 on 25 May 2019 we were physically denied access to the Charles De Gaulle Norwegian Air Shuttle luggage check in station because there had been an unattended luggage block placed by the Charles De Gaulle security police. Because of the aforementioned unattended luggage blockage, we were physically denied access to your luggage check in station until approximately 13:40. When we were finally granted access to your check in station we were told that flight DY7059 had been closed out.This happened to us and to two other couples waiting in the luggage check in line. Your employees harshly refused to give us and the other couples any assistance in resolving this problem even though the plane was not scheduled to leave until an hour later.They told us to call Customer Service at 1-800 357-4159.In the ensuing hours I called the above number on three different occasions and each time I was flatly denied any assistance in resolving this problem.Since I had to get back to Orlando for my scheduled radical prostatectomy on Tuesday the 28th of May I was forced to purchase two tickets at a cost of $2,598.86, three stops and 23 hours duration.We paid $1594.00 For the two Norwegian Tickets and fully expect to be reimbursed for that amount.Norwegian ResponseWe are sorry but as you have been unable to complete the check-in for your flight we cannot honour your request for a refund or any additional expenses incurred. Should you wish to make a claim, we must respectfully refer you to your private travel insurance provider.We appreciate that our conditions may appear to be somewhat inflexilble however it is imperative that we adhere to our own guidelines to ensure that we are providing a fair and impartial service to all our passengers.We apologize for any inconvenience caused on this occasion and hope to have the opportunity to welcome you on board a Norwegian flight again in the future.King regardsScottCustomer RelationsNorwegian
| 1
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EasyJet
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0620 flight from Gatwick to Kefalonia. Plane pushed back on runway. Engine failed to start. Kept on plane for 3.5 hours until fixed and arrived 2.75 hours late. Not even offered any complimentary drink.No response from their customer service dept.
| 1
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Ryanair
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09.07.2022. Flight from Birmingham to Modlin. Delayed. My 4 years daughter and me stock at Modlin Air port. Last bus just go. She had to sleep at the floor. Noone from airline care about her or missing bus. Extra 7 hours at this airport.
| 1
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SAS
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09/17/24-09/23/24 flight from Dulles USA left over an hour late causing us to miss the connection to Vilnius we spent 4 hours waiting for the next flight, coming home flight from Vilnius also left late and had to rebook they sent my husband through Boston and me through London . Good knows what will happen to the bags. I think is this is a pattern which it seems it is they should change there schedule to allow more time for connections . As it is I will do my best not to fly SAS again
| 2
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EasyJet
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1 1/2 hr wait for chat is ludicrous
| 1
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Wizz Air
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1 Holiday - 2 Flights - 5 hours delay. Do not book if you are looking for anything than SH...!
| 1
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EasyJet
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1 My flight to Edin was cancelled.2 A replacement service, for today, was proposed instead. This gave me 2 minutes to drive 30 miles to the airport, park the car and get through security. Would you kindly find out the idiot who came up with this suggestion and dismiss them from employment - or do you only employ idiots.3 There was no other replacement flight provided, leaving this evening either to Edin or Glasgow.4 Instead I will now have to drive.5 Remarkably, the flight to Glasgow tomorrow morning, which is only 50 miles from Edin, is still not cancelled. How can Edin be cancelled but not Glasgow? Nonetheless, given the poor efficiency of Easyjet, I have decided not to risk taking this flight.6 My chat conversation took up over an hour of my time and your agent's time. In your infinite wisdom, you have placed a premium rate on phone calls to make enquiries about the type of situation I have had today, which involves a flight cancelled not by me but by you. Don't you think we should have a phone option without paying a premium rate? Would this not be correct and ethical conduct, given you cancelled the plane? You don't even provide the premium rates that apply. Why is this? Could it be a ploy to extract extortionate rates from passengers? Would it not be cheaper for you had I held a 10 min call instead of a 60+ min chat exchange?I wish a complaint raised about the above.
| 1
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