Airline
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Jet2.com
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1 September 2024. Newcastle to Tenerife seat F18. 15.00hr departure.I paid for this seat. I didn't expect to endure 5hrs with Daisy May Clampett in the next seat.Very disappointing experience.Fortunately for me it was only one way.My return flight was faultless. Thanks. D. Moody.
| 1
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Ryanair
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1 Star because I can't give zero!!! Only out for your money. We booked travel for Rome, and tryed to check in 45 minutes to late. No costumar service even though, the plain was delayed. We also bought tickets for the home trip bit guess What, they were canselled because : "when you weren't onbord for the trip out, we won't think you'll be on the trip home" - thats What we We're told from the Ryan Air staff in the airport. I'll NEVER EVER recomend the Company to anyone!!And I'll consider to push a lawyer on them! Shame on you, Ryanair
| 1
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Ryanair
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1 Star is more than they deserve.After moving our flights to being earlier in the day from the flights we purchased, we're unable to make the flight. Called to move the flights but told we would have to pay their fees to move them even though they moved them in the first place.They may be cheaper, but be careful as like us you might end up not being able to go away.Complete Joke.
| 1
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Ryanair
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1 Star is too good but the only option I have.No customer service whatsoever.Trying to ask for 'no show' confirmation so we can claim back flight costs from insurance (no cost to Ryanair).Contact site was used and a generic email sent to me in reply.Tried the link in email for no show confirmation but came up '404' and a message:'We're sorry! This page is off sightseeing. Why don't you do the same?' with links to book a new flight!!!Tried the complaints/ urgent contact phone line: 'not available' message kicked in though dialled within the hours of supposed business.It appears they are ONLY interested in making money and nothing else.
| 1
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Grupo AirFrance-KLM
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1 Star is too much, but yeah. Out of previous 8 flights this year, cancelled flights delayed flights and missing flights due to that. 4 hour trips turned into 12 and 16 hour trips and they do not give a damn. They are not giving reimbursement for missing or connecting trains/buses whenI had to take in to a hotel for the night due to their fails to be a good company. Will never fly with KLM anymore, they are a disgrace for mankind. Never experienced this much shitshow from other flight companies, actually pretty much nothing while KLM fail 9 times out of 10.This week they failed 4 out of 4 flights, extraordinary circumstance is a lie since they said that they had problems with their bags, so they are liers as well. Disgusting support and disgusting behaviour by a crap company.
| 1
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Lufthansa
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1 Terrible company. We used it 3 times - never again.1st time the evening flight was canceled, my 18you kid had a sleep on a bench, and his morning flight was rescheduled again.2. My and kids flight were rerouted with 1 more stop we were late 5 hours and service was awful3. My other kid was late for a connecting flight because the initial flight was delayed - they didn't rebook his ticket for 6 hours. Stay away!
| 1
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Ryanair
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1 because I can not put 0... Their application and website were bugging and closed the check in 2h20 mins before the flight instead of 2 hours before!I was aiming to check in last minute => when I opened the app 2h20 before the flight, I saw check-in was closed, same on their website...I then rushed to contact customer service, but they were not understanding, on call it was slightly better, the guy was understanding and told me he would check me in for free, but then the call stopped, and when I recalled them, the same guy told me he wouldn't do anything!Ryanair is ok if there is no issue, as soon as there is one, run away guys !
| 1
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Ryanair
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1 because there is no 0I paid for 3 seats that I couldn't get. My family traveled without me. Of course, complaints don't work or the staff responds by deliberately misunderstanding. Company of thieves!
| 1
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Vueling
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1 canceled flight1 +3hours delayed flight0 compensation
| 1
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Ryanair
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1 day prior to the flight I had purchased for myself and my barely teenage daughter, i tried to check in online on Ryanair web site. The options they give you is or either to pay for seating, or random seating, meaning i could end up seating separate from my daughter, which is not something any parent would want, not even sure if is legal. There was also another option shown online for those who choose not to be ripped off just to seat together with your kids, which was to wait 2 hours prior to your flight to pick from what was left, so I understood. Gave a go and tried later, the same, and the flight just a few hours away next day. So next day about 2 hours prior I went again online to try ckeck-in, just to my surprise check in was closed and not allowed.Without boarding passes, though i had downloaded the tickects on my phone, the not so friendly woman at the Ryanair check-in, wrote me a pay note and told me I had to go to another Desk, to pay for boarding passes. So I went to Ryanair desk at Shoenefeld Airport, tried to explain my case to the 2 members of staff. Unfortunately Ryanair staff are just robots who go by a very strick book, no common sense at all, no people there. The young womani spoke too kept repeating the same again and again "just doing my job", but even worse was her male coleague, which I was not even speaking too, was seating there and listening the all conversation unfold, and only because I got angry, not rude, but angry, after being told would have to pay €55 per person per Boarding pass, the guy just turned to me and with a great Ryanair German customer service told me, "welcome to Germany, Happy New Year ". Sad I had to tell him off for his unacceptable sarcastic remark. Not needed. He should have kept his mouth shut, maybe look for a job somewhere else not definitely in customer service. This was on the 1st on January after 12pm. Unfortunately do not know this guy's name but if any Senior member gets to read this surely is easy to find who was it, and get it off that Airport, he's in the wrong place.So on top of my €213 to get me and my daughter from Berlin to Lisbon, just one way, i had to pay €110 extra for 2 boarding passes. Not sure what kind of premium Ink they use to justofy that amount. The customer service was everything but premium. So over €300 on cheap Ryanair just one way. Savings?? When we book our tickets we tend to go for the cheaper option at the time, without thinking much of the if's and extras....but is just not worth. In the end I could have gone with any normal Airline, KIM, TAP, Air France....you choose it, for less, and won't be charged even for a simple glass of water.And when the all idea was not be separated from my daughter, even though I was charged for boarding passes, and repeatedly asked when paying and doing check-in, to put us next to each other, the amazing well trained Ryanair staff seated us on separate opposites ends of the plane. Amazing!Worse even, I wrote my case to Ryanair customer service P.O. Box in Ireland, recorded mail. Same day they received my written complaint a customer service representative named " L. Molnar ", just a few hours later sent me an email with their copied and pasted guidelines. I wonder if they even read my letter due to the times between my complaint letter arrival and the reply I got. They just send me their guidelines saying my 15 year old is a teen and is ok to seat separate, and not even acknowledging the fact i explained their web site did allow me to check in 2 hours prior to flight as mentioned. They didn't also answer my raised questions, what happens in case of emergency, who us going to assist your kid seating alone on the back of the plane? Ryanair also is not coherent. At the airport I was told my 15 year old was considered by the company and Adult, but if so should she be able to buy alcohol on board?!? Also customer service L. Molnar refers to my daughter as a teenager, but on their web site they call under 16 children. Also being this an Irish Company, under the Irish law, under 18's are a minor. So what is going to be Ryanair? Adult, minor, child, decide yourselfs.Inside the flight the seating process was a total mess. And wasnt it for the fact the same seating allocating mess that happened to me and my daughter happened to many others, who eagerly agreed to swap, me and my daughter would have gone the entire flight at separated ends. Didn't happen but not thanks to Ryanair, most amazing there where still several empty seats left.So I am still left with unanswered questions. Why was customer at both Berlin and Ireland so poorly handled ? How do you justify charging €110 for 2 pieces of paper after a blunder on your site? And last, every parent worry, Who is to assist a minor in case of a flight emergency? She has not been trought such situations before, is not a professional traveller, neither received actual training.If you are 1 minute late at the gate, they refuse you, as I have seen happening, but they seem to find its ok to delay their flights constantly, with no info or updating customers sometimes for hours. You can't be late, they can do whatever.This is really BAD!!There is no savings. Even if with a normal carrier I would be charged €20 €50 more...is it worth all the hassle and worries ?And for all those reasons i will never fly for the rest of my life with Ryanair, not me or my immediate family.
| 1
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Grupo AirFrance-KLM
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1 flight attendent spoke/yelled very much and loudly from great distance to passengers, instead of setting right example and minimizing unnecessary noise in cabin. When she passed, I discretely gave her feedback and requested if she could lower her voice, she responded for anyone to hear in denial, defensive, argumentative and totally unprofessional to my request, she even suggested I just had something against her background !? (perhaps referring to her Caribbean looks, which truly is totally irrelevant to me)!When she kept on challenging me instead of listening to what I was requesting, I asked her to stop and not bothering other passengers anymore and bring me complaint form, which she said 'she would gladly do'.Purser came to me, first started to defend her, rather then listening to me as customer, but promised she would speak with the noisy attendant. Purser replaced the loud attendant in our neighbourhood by the total opposite: a very servicefull, customer oriented, most modest, nicest, sweetest gentleman, one of the best attendants ever had on a plane!! And we complimented him!Pity it started that way.......what a diverse hiring policy and air line!?Our advice for KLM continuity and customer loyalty: get rid of the noisy and promote the second attendant!
| 3
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EasyJet
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1 hour 30 minutees later connecting with this chat!!! briliant customer support :)
| 1
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Ryanair
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1 hour ago i booked flight for next month by accident! No refund policy, i paid 250£ which for ryan air is not cheap as far as i am concerned and to change the dates( not the exact ones i wanted) 600£ extra!!! I might as well rent private jet
| 1
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EasyJet
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1 hour and 25 minutes to respond to a simple chat message is poor service.
| 1
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Iberia
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1 hour and 45 check-in queue. First leg with Iberia express in new A320- seating is very bad, Flight was 45 mins delayed and I was almost certain to miss my connection flight in Madrid, but I made it. My luggage never arrived and waited 13 days before having it delivered home. This is the second time i take Iberia and they misplace my baggage.
| 2
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Grupo IAG
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1 hour delay at departure with your BA0570 flight Heathrow->Milan (of only 2 hours)! The main reason? The crew couldn't get their own meal delivered on board and they've preferred to make all the passengers wait and arrive very late at destination! Next time you better get a nice pizza when you land in Milan.
| 1
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Jet2.com
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1 hour delay compounded by huge queues at Tenerife airport. No info given out so had no idea what was happening. Plane staff fine and did their best.
| 3
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Ryanair
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1 hour delay on flight from Manchester to Riga, then told to queue for boarding. Queuing for over an hr then told the cabin crew have not arrived. 2.5 hours later than shedule we get on the plane to sit on the tarmac for over 2 hours because the ground staff have disappeared. Then told we would be going shortly and then ten minutes later flight cancelled. Then another wait and queue for them to eventually show their faces at the information desk. We're given a hotel but no other flights available. Basically find another airline, which means another city on a whole different shedule. Minimal compensation. No remorse demonstrated. Will never fly again.
| 1
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Grupo AirFrance-KLM
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1 hour flight from Paris to Newcastle, what can go wrong? I take no pleasure in writing this review, if you look at my previous reports most from memory are positive, a few bad experiences. This is the worst flight in my life, simple. Congratulations to Air France to achieve going from being my preferred airline to the last I would use in one step. The flight was not great, but not terrible, my seat had very little legroom but I’d just come if a Qatar Airways business class flight so maybe that clouded my judgement a little. Anyway they didn’t bother to put my bag on the aircraft. It wasn’t lost, they knew exactly where it was, in their home airport they could find someone to put it in the plane. Did they put it in the next flight, no. Did they put it in the next day? Air France chose not to send my bag today. They sent me an email saying they had the bag just after midnight so they had 10 hours to put it in AF1058 this morning. They didn’t do it. They chose to not send it. This is an airline that does not respect its passengers, I have no issue with airlines losing bags, it’s annoying but it happens.
| 1
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Ryanair
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1 hour late as usual , cabin crew is hiding somewhere ready to sell you something.Awfull service won't use it again.
| 1
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EasyJet
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1 hour to wait and not sort it
| 1
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EasyJet
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1 hour wait for baggage check in with only a single agent present. Stressful race to the gate where boarding and departure was delayed because dozens had not checked their baggage yet. Checked baggage costs 30€.
| 2
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Jet2.com
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1 hr delay on the tarmac for "paperwork" Cery hot
| 3
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EasyJet
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1 hr waiting in queue for the chat and the advisor comes in, I take 30 seconds to reply and they've already closed the chat and I need to start again. AWFUL!!!! 😡
| 1
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Ryanair
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1 is too good of a rating. Denied the flight over and it's fine since I did not had covid result, but they were rude and did not explain things properly. They were suppose to escort me bqck but after waiting end up walking back myself to the main waiting hall where airport staff was 100x more helpful. Extremely understaff and not selling same day tickets in Luton since they have no staff... Absolute rubbish
| 1
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Ryanair
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1 min late for check in having already checked in online. Chap on the desk charges me £55 to utter bemusement and is clearly embarrassed at working for such a ridiculous company who does not value the customer.
| 1
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Ryanair
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1 of the worst airlines I have ever had used, squashed in a tiny airplane with the most uncomfortable seats ever with no leg room whatsoever. I paid extra for priority boarding biggest con ever, I got on no quicker than if I'd paid the cheaper price. Had to walk to the plane and board awful if you have a disability, there is budget then there is Ryanair, must be worst airline out,horrendous experience!
| 1
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Grupo AirFrance-KLM
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1 person buy 3 tickets from him bank account from 1 e-mail ok.Ok flight was cancelled ðŸ‘No problem Let's get refund.Refund put that same person with that same bank account or CreitCard , with this same e-mail.Yes refund come back BUT NOW START FUNNY MOMENTðŸ˜ðŸ˜ðŸ˜All 3 person refund by one of one (Copy Paste)So 2 persons get money back YEEEE LUCKYPERSON Nr 3 get voucher ?Ask voucher changed to money.WHY my need that voucher if 2 person get cash ?
| 1
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Grupo IAG
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1 staff member checking in the entire flight from Nashville to London. I will never be using this pathetic airline again.
| 1
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EasyJet
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1 star awarded as you can't leave a no star review:For the second holiday in a row easyJet have let us down on our return flights. Last holiday we were delayed 27 hours. This time they have gone one better by cancelling our flight completely! We are unable to book a return flight for 6 days (all available flights fully booked). The fact that they leave you to sort out your return instead of automatically booking you onto the next easyJet return flight is the last thing you need. Customer care is very poor. I've learnt my lesson, I'm never travelling with thes clowns again….
| 1
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Ryanair
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1 star because I couldn't give no stars. Used a Ryanair gift voucher, purchased Jan 2020, towards flights for September 2020. Flights cancelled July 2020, so a refund was requested immediately. Card payment refunded October, but no mention of the voucher. Contacted customer service and was informed the gift card had been reinstated - no mention of expiry date (or written confirmation), so I assumed it was 12 months from then. Tried to book new flights this week and was informed the voucher had expired. I explained that flying was illegal within the original term of the voucher, and so flights couldn't be booked, but was told that nothing could be done. I made a formal written complaint and within 24 hours received a reply basically saying get stuffed. Strange that this took less than 24 hours but the original refund took over 3 months.Avoid Ryanair gift vouchers - they are a rip-off.
| 1
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EasyJet
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1 star because you cannot give no stars.EasyJet cancelled my return flight just 7hrs before I was due to fly, the return flight was due to be the last returning flight that same day. Offered a seat on the return flight of my outbound flight, which would mean getting off the outbound flight before immediately reboarding it, or a morning flight the next day - which was subsequently cancelled anyway. No attempt to facilitate my trip by booking me on a different airline or returning to a different UK airport and arranging rail transfer. Happy to take bookings with no guarantee of getting you home. No effort, no care, no more business from me. Shambolic.
| 1
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Ryanair
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1 star couldn't believe how rude the check in staff where, wouldn't help me check in, they said you have 20mins to check your self in are you gonna miss your flight I finally got checked in to be told I hadn't payed for my bags and I would have to pay 50 euros at gate, when I got throught security I went an talked to ryanair staff they said I didn't need to pay anymore. And that the check in staff was lieing, very stressful when people should be enjoying them self's NEVER AGAIN WILL I FLY Ryanair I will pay extra to avoid cause only end up costing more money and stress they are very unhelpful better to avoid
| 1
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Lufthansa
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1 star do not reflect the 0 zero they deserve.DO NOT FLY LUFTHANSA !!Like many, I also experienced the NO CUSTOMER SUPPORT. My luggage is lost since a month (june 18th), I called every 2 days , filled-in forms, emails to customer.relations=lufthansa.com (4 weeks on, 1 resport, 2 service tickets filled, not a single reply)-Phone calls give you only false expectations, as we were told it was finally found but waiting for flight, then for crew approval to load it... All BS with no way to get a realistic update.Rude personnel, one even hanged-up on us -we taped our conversations.Albeit we appreciate it could be difficult to resume operations in Europe, the intention of not providing the customer with real updates, real means of communication, and tracking issues should be sanctioned by EU regulations. I'm looking at ways to take legal action.
| 1
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Grupo AirFrance-KLM
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1 star for customer service. I paid close to $90 for a 'comfort' seat from Amsterdam to Calgary. My seat and my tray were both broken. I was unable to lean into the back of my chair as it would not stay upright. I had to use my knees to hold my tray up to prevent my food and drink from sliding onto me. I was told by the attendants ' that is too bad they are broken'. I submitted a request to KLM for a refund for what I paid for my seat and I was denied. What did I pay for? A broken seat and a broken tray! VERY VERY POOR CUSTOMER SERVICE.
| 1
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Lufthansa
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1 star for this company is too generous.What an awful experience we have have had in March last year that still has not been resolved.We were delayed on our return flight from Perth last year which resulted in our baggage not making the last leg of our journey.When the baggage was finally delivered to our home, both cases were absolutely battered (both brand new) with one of the cases being completely cracked and a wheel broken off. Both locks had been cut off the cases and both cases had been rummaged through.Numerous items had been stolen from our cases including new items purchased during our holidays that were irreplaceable.As its almost impossible to reach this company a survey was filled out on the website to which we received an email asking us for a crime number which we promptly provided - that was 1st April 2024. We have chased numerous times and tried to call the numbers we have been able to obtain and we still have not received a response.Absolutely disgusting approach to customer service - please avoid this airline - its really not worth the hassle.
| 1
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Grupo AirFrance-KLM
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1 star i too much for this airline. They seem to be not able to do anything correctly - and are behaving arrogant and incompentent even for Skyteam Elite Plus members. If you are a frequent flyer, choose another airline!
| 1
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Ryanair
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1 star is 1 too many! Shame you can't leave a negative!Constantly emailed Ryanair since having a holiday cancelled due to Covid. Last minute paid their portion of the refund no problem but Ryanair keep telling us we boarded the flight!!! God knows how when everyone and everywhere was in lockdown! Despicable service nothing short of daylight robbery. Criminal that they think they can keep your money and get away with it! Flights with many different airlines over the years and this airline is an absolute disgrace. I think the media should know how they treat their customers!
| 1
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Ryanair
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1 star is a great deal for this company, they do not have any customer service, no way to contact them at all, they are excellent cancelling your flight even without advising you.....simply rubbish....and if you try to get the refund using the online service you will go crazy, first you need the reservation number, flight number, after you have to take a pic of your passport, you need after it to take a large numbers of selfies, turning your head right, after left, smiling, blinking your eyes, and so most of the time it will not accepted and you have to restart the option again, after they will ask you to pay some money, so you need to pay money in order to be refunded , it is rediculous....once all it will be done you get the refund on your Rayanair wallet, you can use it to s new flight or you can withdraw it, if you choose the kart option gave ready IBAN and BIC codes of your bank.....Ryanair an association of criminals rather than an airlane....
| 1
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EasyJet
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1 star is a stretch. Flew from INV to LGW (flight delayed) to connect with LGW to Split. Booked LGW lounge for £60 which we never used as EJ sent message saying flight canx go to information desk. Nobody from EJ was at info desk. BA were quite rightly annoyed after 40 mins of questions from EJ pasengers because EJ did not show up so they called someone and we were asked to go to gate 12. Nobody form EJ appeared for at least another 40 mins. We were then asked to follow a rep to get our bags. Reps were devoid of empathy, would not tell us why canx, one in particular told us we would get hotel vouchers which turned out to be untrue (I can provide a name and description), I suspect to get rid of a number of quite rightly disappointed pasangers. I tried to complain but noone took me on. We had to book a hotel in London and booked BA flight next day as EJ sold out. Very expensive as last minute.1K down the drain unless EJ refund which who knows if they will as have lost all faith and trust. I will never fly EJ again. Shocking after care. EJ need to be more customer service focused and realise this is people's lives. They also need to be aware of the stress of other reputable airline staff who are dealing with EJ issues. EJ said it was due to a storm. WHY then did other airlines fly to similar destinations. EJ cancelled a number of flights north and south. What on earth is going on EJ.
| 1
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Wizz Air
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1 star is already too much for this joke of a airline company. Each experience I've had with them has been marred by persistent delays and significant organizational issues. It's particularly frustrating when Wizz Air is the only available option from some locations. I strongly advise against using this airline if you have any other choices.
| 1
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Ryanair
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1 star is an upgrade for Ryanair, but there is no option for 0 stars. Employees are constantly rude and unprofessional. I missed a flight because the system was down and they couldn't find my information online. I missed the flight because of them and I didn't not even get a refund. I will never ever book a flight with that company again. If you want to be in your destination on time, find a different company that they actually can do their job properly. Their deals are cheap because they are low quality services and unqualified employees.
| 1
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Lufthansa
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1 star is by far better than what this airline deserves. If im being honest I would never ever again buy a ticket from them. It cancelled my flight last minute and guess what I was going for vacation. Imagine the hotel and car rentals I booked in advance.
| 1
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Ryanair
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1 star is even to much for them!!Never book this airline!!!
| 1
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Grupo AirFrance-KLM
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1 star is even too much.This is the worst ive tried with an airline company.Ive flew to copenhagen over a month ago with airfrance.First the plane got delayed about 2 hours, Then arrived in compenhagen my lugage was lost or actualy my lugage was left behind in Parisw.Due to the delay and the process of filling up the missing lugage (Because i wasnt the only one who had their lugage forgotten in Paris).The last train from the airport was already gone.The next day still no lugage.I had to buy clothes, underwear, toiletteries, and gifts because i was in Copenhagen to see my son and his family.then the day before i had to fly back to France Paris ive received a called in the afternoon(5PM) telling me that they will deliver the lugage today. GREAT...Ive filled a complain right after i arrived in Paris and its now been a month.Ive called them and waited 20 min before anyone could take the phone and after explaining the person the situation, HE HANGED UP ON ME! Because he didnt know what to do.Never Expected anything like that from a company like Airfrance.Im still waiting for some info about the complain that has been placed about a month ago.For sure a company to avoid at any risk.Reference number : C-1743944
| 1
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Ryanair
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1 star is far too much for these bunch of thieves. My special needs/disabled daughter has been told she can't fly and I have a Dr's note and those thieves are saying pay 600 to move flights to next year or lose your money. So I'm going through credit card company hopefully they have more joy... How can this vile company get away with it 1600 already
| 1
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Grupo AirFrance-KLM
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1 star is not low enough.I flew with KLM on flight KL0603 from Amsterdam to LAX on April 5th. As of April111th, my luggage is still missing—no communication, no accountability, and no sign of resolution.We are now out of pocket for emergency clothing, toiletries, and other replacements, with no response from customer service and no meaningful updates.KLM's handling of this situation has been nothing short of negligent—a complete failure in customer service, communication, and basic decency. I will never fly with KLM again and urge others to think twice before entrusting them with anything important.
| 1
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Ryanair
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1 star is to much for them. Booked the flight Kaunas-Stansted . Received confirmation in my email with the reference. No way could do check in, every time it says incorrect information.Tried to contact customer service by the phone, no chance. By online chat, same. No available agents. Bought another flight with other company.Will claim my money back, but I'm not sure will it work. Beware
| 1
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Ryanair
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1 star is to much, disgusting airline, no help at all. Will never fly with them again.
| 1
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Ryanair
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1 star is too generous. Will never book with them. Don't waste your money. Awful customer service. Lost my items and wouldn't let my friend fly home. Impossible non existent customer service. Company needs to be shut down.
| 1
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Vueling
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1 star is too high of a rating for this company…regard for customer service is non-existent, customer experience is woeful and if you're hoping to speak to anyone in general, let alone someone not following a script, forget it! After a cancelled flight and over £300 in additional costs to actually get to my destination (32 hours after my original arrival time), they have the audacity to say I cannot claim compensation because there was "poor visibility" and due to this the cancellation of my flight was out of their control. Every other airline was conveniently enough not experiencing the same visibility issues as Vueling on the day. With the cancellation and unfortunately then still being locked into a re-booked flight with them, I had to endure the pain of 2 further flights with this awful airline to continue my journey, both of these flights proceeded to be over 3 hours delayed with once again no explanation. Any kind of acknowledgment from the crew at the gates was met by ignorance and lack of response.Once I actually tried to process my claim and file a complaint, the only way I could actually speak to someone over the phone was by selecting the option to "enquire about their club membership"…all other phone line options direct you to there website, where you are encouraged to process a claim online, just so they can dismiss your rights over email. Absolutely disgusting that the only way to speak to a human being is to lie about wanting to join a membership for this godforsaken airline that has no shred of respect for its paying customers. Truly the worst experience I have ever had and one that since my trip, I take pride in shouting from the rooftops for everyone to avoid using them.Avoid it them like the plague and hopefully they will cease to exist.
| 1
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Norwegian
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1 star is too high! Only just got on plane to Vegas but the seats we pre-booked have disappeared because of a plane change. Understand current issues but nobody said a word and we only noticed seat change when we were sent to back of plane instead of front seats. Our friends are now 35 rows in front of us and comfortable. My extra legroom as disabled reduced to 12 inches. Hopefully better service on return. Never again!!!
| 1
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Iberia
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1 star is too high. Our flight connection from MAD TO SJO was missed due to a delay in London. We were reroutred via Columbia and Panama 12 hours later at 1am. Other customers (without small children ) were given much better flight times (my first complaint). The alternative flight turned out to be full and our luggage was lost.My main complaint is the terrible customer service since I got home. All I want is evidence for my insurance company from them of the delay. There is no one to talk to. I had to fill in the most complicated on line form (requiring info I dont have to submit). I finally submitted it and then get a no reply e mail telling me I have to contact the other operators. Well which one? There were 3 missed flights with 3 airlines, but the booking was with Iberia.All the other airlines send me back to Iberia. 3 months later and I still dont have evidence for an insurance claimI
| 1
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Wizz Air
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1 star is too high.I've had the misfortune of flying 4/5x with them and every time has been awful.I've never known an airline to be so unreliable. All my flights have been delayed.The last one was 50 minutes.. supposedly. So I clicked 'accept' We ended up being 2 hours delayed which messed up my plans. If I had known I could have declined it and accepted a different flight with another provider.Every single journey has felt like we weren't going to make it to our destination.The lack of organisation and planning is beyond me.Latest flight:We were all sat down. A member of the team told us to get up and queue. We stood still for 45 minutes when we could have been sat down. Then we did boarding.The shuttles came to get us. But at this point priority and non priority were mixed up and they paid a premium for what?No apologises no explanation.We were then stood on the shuttles cramped and unable to move for about 20 minutes.Then it was a free for all to get on the plane.Again..sat on the tarmac for ages and finally left nearly 2 hours after scheduled. Bear in mind they said 1 hour delay and didn't update it after that.Then a few of us missed our connecting flight. And funnily enough that one departed 5 minutes early.I will never ever fly with wizz air again. Every time has been awful. It's almost like they get the rejects from other airlines to work for them, I don't understand it.And the ceo got a bonus recently? For what?
| 1
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Lufthansa
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1 star is too much for Lufthansa, old & shabby restrooms, 1 of them was out of order before the start, food tasteless & not visually appealing, rolls unpackaged on a tray, seat pitch very narrow, we will avoid flying with Lufthansa in the future. The only thing that really matters is the friendliness of the flight staff...
| 1
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Vueling
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1 star is too much for this airline. 14 year old son with boarding pass and parent travelling with them denied access to flight at boarding gate. No explanation given. Just said for some reason his boarding pass d cancelled . No human help. Name coming up in computer but they could not get their computers to work. No apology fromStaff. Absolutely disgusting .
| 1
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Turkish Airlines
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1 star is too much for this airline. Customer service is beyond poor and agents nonchalantly dismiss any serious and legitimate cry for help or assistance. They lied to me regarding a lost baggage claim and said they had my possessions and there is nothing to worry about. Little did I know this was a fabrication and a coordinate lie to keep me from getting off the plane before takeoff. Staff are often racist with poor command of the English language which is the minimum an International airline should have amongst their staff. Nobody really cares so I won't go into detail but please for the love of God fly with Emirates or Qatar instead. For the sake of a few more pounds (or whatever your currency is) DO NOT COMPROMISE FOR TURKISH AIRLINES!
| 1
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EasyJet
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1 star is too much for this awful unorganised bunch of rabble….. id get there faster if i walked absolutely pathetic and more customer service from an ironing boardthe people that run the desks are lifeless zombies with no thought for passengers. never again would i use this pathetic waste of an airline.They should be ashamed of themselves but no happy to laugh and joke around like clowns while we stand frustrated over late flights
| 1
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EasyJet
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1 star is too much!!!My family and I came back from Malaga to Gatwick today. The outward flight to Malaga was fine, no problems. HOWEVER.. WOW!! The return flight back today was somewhat very different. My husband was rudely asked to step aside by a member of staff, who questioned his hand luggage bag. He made him put it in a mock up cabin box, which it went in fine. The staff member didn't think so, After protesting that IT FITS WHATS THE ISSUE?? And the fact that we had taken it when we flew out with no problems, the man refused to let him on the plane until he'd paid 48 euros! This was going on all around us they were charging a lot of people 48 euros claiming that their bags needed to be in the main hold! Total rubbish! They were so rude and horrible, they then shoved a card payment machine in our face. So reluctantly we paid it..I said what happens now??? He just pointed down towards the plane and said they'll take the case off you to put in the hold.Amazing bit!!! We boarded the plane and the flight attendants aren't saying hello or acknowledging anyone. The flight attendant lifts the bag into the cabin hold with ease and shuts them all up!! WHAT THE HELL????As we left the plane all passengers were completely ignored by all flight crew.Rude, obnoxious , horrible service, one I won't be using again ever.(I have measured my bag now and it fits with there requirements. ) not looking forward to contacting them as it seems from others reviews they don't answer the phone or emails!Awful service coming back today.
| 1
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Ryanair
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1 star is too much, absolute garbage.Anything else is betterDo not fly Ryanair, you will get scammed by strange company policies and then get crammed shitbox where they try and sell you garbage the entire flight.Never again will I fly Ryanair.
| 1
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EasyJet
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1 star is too much. Absolutely disgusted with the way I was treated. A young girl down at the gate looked like she hadn't been on holiday in years and was very jealous of other people having fun. Wouldn't hire her to wipe my bum. Disgusting woman, that treat me like I was a freak of nature. She needs to give her head a wobble and not take her job so seriously. Disgusting, avoid at the best.
| 1
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Turkish Airlines
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1 star is too much. Our seat reservation keeps getting cancelled and thet don't tell u. Maybe they are just hoping that I did'nt noticed that so they could keep the money. If i could get my money back i would cancelled my tickets and find another Company. This is my last timer ever to use the Company
| 1
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Ryanair
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1 star is too much. Ryanair employes the worst people to do customer service, rude, heartless, arrogant. I asked them to check if the flight is delayed and the arrogant lady at customer service told me she can't... I was flying for my birthday, was at checking desk at 42 minutes before flight departure, however they told me the flight was closed and I won't make it. FYI as per rules baggage drop closes 40 minute before so they closed it earlier. Airport was empty, it was an evening flight. I could have gone to the gates in 5 minutes.
| 1
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Grupo AirFrance-KLM
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1 star is too much.Paid my flight , single, almost 300 pounds for an old scruffy airplane, no respect and a packet of crackers.Simply shameful
| 1
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Ryanair
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1 star is way to high for this airline!!! We flew with Ryanair FR3092...The flight was 2h late in Lisbon. 15 minutes before we were scheduled to land in Eindhoven, the pilot told us that we cannot land because we are the 6th aircraft and only 5 can land. They said they will take us to Cologne,Germany. They said there were busses outside waiting to take us to Eindhoven and Ryanair employees that wil provide more information. We arrived in Cologne and there was no one from Ryanair. Only three workers from the airport itself who couldn't answer any questions. They said the busses are outside and took everyone outside. 25 minutes later took us all back inside because there were no busses. At this point we were outside the arrival hall. They said they will provide a bus...They left for two hours. We went ourselves to look for someone who works for the airport and the said 'oh yeah we can't find any busses and it is summer so no hotels'. The Ryanair customer service desk will open at 4 they said. Mind you it was 2 AM. The Ryanair customer service desk opened after 5. The lady was not from Ryanair but from the airport and could help much. The option was to fly to England and from England to Eindhoven or to pay for a taxi and claim it after. We had to pay 360€ to get to eindhoven. We arrived there at 8:30! The entire night no food no nothing and no one to help!NEVER AGAIN!!!
| 1
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Grupo IAG
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1 star only because I eventually arrived on destination.The flight was first canceled, then we got a replacement flight to a different airport in London.The replacement flight was delayed. All of the above would have been acceptable but then the kicker:The cabin crew lied about the available overhead luggage space, and demanded the hand luggage to be checked in. This by itself is already inexcusable. But it gets worse.When we claimed the luggage, it was damaged as a result of the luggage crew. This would not have happened if we wouldn't have been forced to check in the luggage.I have never had a service this bad.
| 1
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EasyJet
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1 star only because zero is not possible.Severald delays and flight canceled at the end. Never ever.
| 1
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Ryanair
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1 star rating probably a batch of honour for these people. This time the rude call centre operator wanted to blackmail me into paying €160 for removing the middle name of my little grandson. He recently got a new passport and the middle name is not on it anymore.
| 1
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Jet2.com
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1 star removed for the stewardesses conversing with elderly passengers about types of coffee + whether the Twix bars were English or Spanish.I was gasping for a drink 5 rows back.
| 4
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Ryanair
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1 star.that is being kind. Never book with them. My flight was cancelled and its been 3weeks waiting for a refund. And still waiting. Fly with someone else.
| 1
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EasyJet
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1 star? To what?This company will find any excuse to rip you off! I paid for extra baggage allowance for myself and my children, yet they still found a reason to charge me an additional £98—claiming that my carry-on luggage exceeded the allowed size by just 3cm.I had already paid for 45kg of checked luggage and another 45kg of carry-on luggage, but I only brought a total of 40kg. Despite this, I was still forced to pay extra. Their policies are deliberately tricky, designed to take advantage of passengers.Avoid this airline at all costs! It's better to pay a little more and fly with a reputable company than to deal with a dishonest one like this.
| 1
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EasyJet
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1 start is not even what they deserve. I wrote and review a few weeks ago here about the horrible service of easyJet.If you are not aware is you DONT USE THE HOLIDAY voucher they keep your money !!! Keep an eye out for that, for me that is the way that they want us to forget our holidays and keep our money.I have spoken to someone from easyJet and she made it sound I would get a refund but then send me the same email that I received form their customer sevrjce like what.She wasted my time by saying it will go to the management to then come back with the same answer.Be honest and don't waste my time never again am I booking a holiday with them.I can't even change it to a flightIf you need to email the ceo here goes all emailsAmb_supportJohan.lundgrenKaren.coxJohn.LeightonI can not leave emails so just add @easyjet.comThese emails are to be found on the internet if you look close enough.If you have a complaint please complain so that they can stop this absurd policy.
| 1
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Turkish Airlines
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1 start is only for the back days when this company was good and had better call center and normal airplanes.It is already more than 7 month I am going back-and-forward with Turkish Airlines because of my flight ticket issue. In the beginning some customer representatives told me false information about open ticket. Then, in the last moment they told me completely different options about "open tickets". No, I have created a feedback form and somehow magically they can not find records of calls.I highly recommend do not fly/buy tickets from this company. Their agents in customer service do not speak good english and they are not trained well. If you call in same hour to call-center and ask exactly same question, you will hear different answers from agents.
| 1
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Turkish Airlines
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1 week before my scheduled flight I was sent an email stating my flight from Zanzibar to Istanbul on May 3rd was canceled. This email gave no alternative flights or assistance to get another flight, they said it was canceled. When I called Turkish they stated I could cancel the entire ticket or go home on a different day, not much of a choice. I couldn’t get credit for the second leg, even though they only canceled the second leg. I moved my flight to one day earlier and left my trip on may 2nd causing me to incur charges for the hotel stay for a night I couldn’t use. Day of the flight the flight was delayed over an hour with only a 2 hour connection to my second flight on their airline. I asked if I would miss the connection and they stated I would not and the plane would be held because we would land about 6pm and the flight started boarding at 6:50 pm instead of holding the plane they had an agent get me off the plane as soon as we landed and I thought I was being rushed to my flight, but no they were rushing me to the lounge because they had already booked me on another flight the next day. So I lost another day of my vacation because I had to stay overnight in Istanbul. I also had to get a visa for Istanbul unexpectedly because I had to leave the airport. None of this was explained to me it all just happened. On May 2nd my return flight, we were headed to the airport and our cab driver told us our flight was delayed 2 hours. No email or text form Turkish airlines. We get inside the airport and flight still shows on time, I call Turkish and they said it was on time. Got to the counter and was told by that the flight was in fact delayed 2 hours and we would miss our connection and they knew about it 4 hours prior to me asking. So why weren’t we told because again we are going to miss our connection to their next flight. So I asked to be booked on the flight for the 4th because the flight on the 3rd was canceled (my original flight home). They were not willing to do that all they said they could do was put us on the delayed flight and put me on a later flight to JFK, which now I miss connection from JFK to Florida and I need a hotel in New York. So my friend and I check in same time with same person, but when I get to JFK I have no luggage and she does. They placed my luggage on the flight to Istanbul the next morning. This was not the service they stated I would get.
| 2
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Vueling
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1 year ago, in September 2020 I booked our flights from Amsterdam to Lisbon leaving August 1, 2021. By the end of March 2021 Vueling changed our flights, with no reason or explanation, to 1 day earlier and leaving 1 day earlier, while the flights are still scheduled. I separately booked an apartment and car rental. I tried to call CUSTOMER Service Department and mail them, but I keep getting standard, meaningless emails that they are not able to help me. What a .... organisation! We'll never fly Vueling anymore or recommend Vueling to anyone. You're warned!
| 1
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SAS
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1) 17 hours delay, staff was not willing to help us out, we had to find ourself other modes of transportation to reach our final destination, as SAS simply said that the plane would not go further, and they didn't offer any support.2) No compensation was offered.3) During this delay, we only got 1 small bottle of water, nothing else. This is was deemed reasonable compensation apparently.4) Staff was rude, not providing information5) Captain kept talking in Danish, rather than English, even after complaints from the passengers6) Payment for luggage was messed up, they kept asking for additional payments after my connecting flight was finally arranged (by Air France, as they were willing to help out, but this should of course have been done by SAS causing the problems).7) SAS wanted me to pay for my missed onward connection due to this significant delay of their flight, they simply ignored the EU Passenger Rights with delayed flights (Regulation - 261/2004).8) When boarding the airplane, the floor was extremely dirty, with a lot of (old) food remainings on the floor and seats. It was very clear that the plane wasn't cleaned for a while.
| 1
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Grupo AirFrance-KLM
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1) Booked me on a cancelled flight with no communication.2) No option to upgrade tickets3) No option to buy baggage in advance.4) Long haul flights with no checked-in baggage possible.5) No transparency on how baggage will be calculated.6) Slow untrained customer service7) Have to manually add flights to your KLM account to view themThe red flags are endless.
| 1
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Jet2.com
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1) Easy website to navigate - Book flights / Check In & Print Tickets - If I can do it anyone can :-)2) Efficient check-in at the airport - show tickets / weigh baggage / hand it over - Assistance on hand if needed :-)3) Boarding was swift / service onboard the flight was friendly and efficient / Captain kept us updated on progress etc. - enjoyed flights to & from Alicante :-)
| 5
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SAS
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1) Flight delayed on arrival to Heathrow (Fully understood)2) Whilst waiting for the delayed flight I was informed that my uncle had be taken to hospital with cancer due to treatment relaps3) During the flight I pushed the cabin crew assitance button4) Informed the cabin crew about my situation and my concern about late arrival5) Cabin crew said they will inform cockpit about my status6) When arrival at Copenhagen long que at passport (understood because UK is not a member of Shengen agreeement)7) Rushed to next flight8) Upon arrival to gate next flight just leaving dock9) Spoke to airport desk person flight about flights to Helsinki10) Went to book next flight SAS staff good11) Caught next flight12) Arrived in Helsinki. Becauase I was unable to catch original flight missed last train to Savonlinna13) Booked a night in hotel (SAS said they would refund)14) Had to make new train reservation (Finnish Railways didn't charge)15) Arrived late16) Sent countless of emails and reminders to SAS and just got worn-out so pointing this out is the next best thing..A shame the airline can't be as good as it's staff..
| 1
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Turkish Airlines
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1) Had issues with boarding pass, wasn't recorded under my passport and doesn't state TSA-pre (I had to go through normal line) 2) Business class didn't give the feel of flying business, more like premium economy with extra leg room, more like domestic biz 3) Cabin was so warm, sweaty-couldn't sleep well 4) Arrived, long layover, neither got a hotel room although I was informed I can get one, not was entitled for a private suite in the lounge. Was informed that I was not meeting the duration (I arrived at 4+pm and flight at 1.30am) come on, could do better, at least I requested for a shower time, waiting to see my next 10 hrs flight journey.
| 2
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Vueling
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1) I had to go to the toilet urgently. I was forbidden to go to the toilet while other passengers were allowed. I was treated differently.2) No information was given at check in or by email that I had to use a mask on board. It seems non sense that in some flights you have to use a mask and in others not (in the same flight company). I was forced to use a mask and when I asked why I had to use it, I was ignored twice. I had no idea if it was mandatory to use a mask in Spain. I used public transportation for four days and was never asked to use a mask. The staff should have known the regulations and explained when asked about it.3) One of the flight attendants was wearing the mask incorrectly without the nose covered. I was forced to wear the mask correctly (mouth and nose covered). When I asked the flight attendant what were the reasons, the answer was:"Because I wear it as I like!"Vueling does not have crews up to the job, no idea how to deal with people.There was an extreme abuse of power, especially by the cabin supervisor.The way I was treated is against the Human Rights.
| 1
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Grupo AirFrance-KLM
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1) Paid ticket via Danish bank as instructed to Global Collect in Brazil, as the origin of the ticket is Rio. No option on paying to a European bank.2) Money lost. KLM Brazil claimed a transfer is not possible internationally (to "Global Collect", is that a joke?) and that the money would go directly back to origin. (No explanation why they would give useless instructions - in Danish and even on the site claim "Any chosen method is safe")3) Months later, the money is still lost. Had to buy another ticket. The elder person who where to loose the money was almost giving up, while her children insist to pursue the chaise for justice.4) KLM internaional and Brazil are not helpful as they claim they have never seen the money. Again claiming such a transfer (that they had asked for) was impossible.5) We prepare to take legal action, and ask our bank to start an investigation.6) Suddenly, some money returned to the account. Though not all. More than €100 unjustly lost, due to currency variations over the months (why so, when the transfer never went thru, according to KLM?)7) Conclusions: never buying another KLM ticket, we dont trust them, and neither should you.
| 1
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Lufthansa
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1) Shortly before the departure, return flight canceled with no counter proposal. Departing flight, however, was not touched!! You can leave but you cannot come back!!2) I spent an entire day trying to find replacement for the return flight.3) Try to understand the hotline people sitting in India! I don't know if they spoke English or Hindi or what! Impossible to understand. Obviously using internet to make it cheaper, which means you get the terrible internet quality of the line.4) RESERVED seats were constantly being changed and WITHOUT being notified.5) Was overcharged and not refunded as of yet. I've submitted a request but have not heard anything so far.6) Dilapidated planes. Arm rests disintegrating, back of seats, footrests, entertainment screens stuck and not moving. Air hostess struggled a lot to make it work.7) Good luck using their website to submit a refund request!Shall I continue?UPDATE: My request for reimbursement of the overcharged portion was flatly refused! They claim they've: "responded adequately" to my case! Go figure! I will not touch LH group ever again.
| 1
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Ryanair
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1) They did not let me board the flight, even though other passengers were still boarding it, right in front of me. I had been delayed by the Stansted security for ~40 minutes for no apparent reason ("You'll be fine... you'll be fine, just run").2) Obligatory home ticket printing for visa checks? Really? I wish there were a different way of doing it. Running around Dublin and London in search of an open copy centre was not fun.3) We had to open a dispute with PayPal to get our money back (the flight was cancelled back in March 2020).
| 1
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Ryanair
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1) When accepting terms and conditions and hit 'pay now' button the payment didn't go through, because they tried to charge me £40 more for the flight, and therefore my bank detected fraud. Customer services via chat were less than unhelpful, showing disbelief to us and also showing how unprofessional is this company in regards to servicing their customers. They asked me if I took a screenshot before they tried to charge me more!!! So do we need to take screenshots for every step to have prove when Ryanair tries to overcharge us?? I have proof of the charge through my bank, but they don't believe that either!2) When I was going to miss my flight due to an accident on the M11 to Stansted, which caused great delay, I couldn't reach Ryanair either by phone or live chat, in order to inform them and also see my options. We had to reach the airport to be able to manage our fight there, as there was no other option.Thankfully, customer services were helpful to book us in the next available flight.3) We are travelling with bikes, which we added in our booking (and paid online). When we were offered a change of flight at the airport for the next day due to missing the initial flight, we were told that they might charge us more for a bike, because on the itinerary it doesn't state specifically 'bike' but 'sports equipment/musical instrument', although we specifically selected and paid for a bike, it's good if you have proof. We had it on our booking page - took a screenshot this time just to be on the safe side. Update: it was never used and the checkin was done without any issues.There are hidden fees obviously. There is no direct customer service line when you need it, but I guess you get what you're paying for, no complaints, but that part could be better
| 2
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Wizz Air
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1) Wizz "encourage" you to forget to check in online by not reminding it. Failure to do so - pay £35 at the airport. 2) To pay this charge you need to go and queue again at the customer services after queueing to the check-in desk, then go back to the check-in desk and wait some more. 3) Experience of denied boarding when they over-booked - awful. Long wait not knowing what's happening, queueing again and again at customer service desk for hours, waiting for an hotel booked for hours. 4) The "hotel" provided was just one star above sleeping at the airport - a horrible place and a horrible room. A bed in a box. 5) Over 30 days after claiming my expenses and compensation to their complaints department - just one *standard* reply referring only to a quarter of my claims. No reply to further emails and no number to call them. I'm stuck with no compensation and no refunds. Pros: the aircraft flew ok.
| 2
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EasyJet
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1) You should have posted a warning on your website indicating difficulties.2) Your chat line took for ages this morning to start3) It took 20 minutes this afternoon4) eventually I was able through the chat assistant to add on a large cabin bag, but NOT to add my passport details. It will mean a queue for me before my early flight. And no compensation for that!!
| 3
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EasyJet
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1* is rating them too highly. Delayed flight out, cancelled flight to return. Horrendous customer service. No alternative flight for 3 days but they only pay for one night in a hotel and then you're on your own. It's ok though because you can claim it back…. You might even get the money eventually.
| 1
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EasyJet
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1,000 Swiss Franc Fine for using RANDOX tests and flying with easyjet. easyJet checked our test paperwork at the airport before we boarded the plane - we were then fined at the Swiss Border.These tests are not suitable for flying to Switzerland and easyjet should have advised us as such when we flew to Switzerland. My party of five flew to Switzerland on 7/1/22 and incurred a 200 CHF fine each in the airport at the Swiss Border.The Swiss Border guards informed us that they have had problems with other passengers trying to use these test to cross the Border, and that we had to pay a 200 CHF penalty each for using the RANDOX tests.BEWARE BEWARE BEWARE
| 1
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EasyJet
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1,5 hrs!!!! tons of mistakes and technical problem. Horrible.. easy jet never again1
| 1
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Ryanair
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1- flight supposed to be at 22:50 on 12 april. 2- Forced us to board at 22:30. 3- waited in the aisle before airplane until 12:30. 4- boarded finally with absolutely ZERO explanation (any). 5- seated until 1:00am until one apology from pilot explaining whatever reason and expected us to wait longer. 6- landed in Stansted London at 3:30am. 7- NEVER AGAIN RYANAIR
| 1
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Lufthansa
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1-No one answers on the phone or via chat.2- Stupid electronic system for check-in asking you to scan the visa while you get visa on arrival at the country you are travelling to .3-350 persons in queue and only one person at the check-in counter. After one hour of waiting, another person come.4-No one compensates you after the flight is taken-off though we arrived the airport 4 hours before the take-off.5-Rude, liar, impolite, and lazy employees6-The airport services like elevator are broken down.7- The most expensive airtickets for zero services.
| 1
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Wizz Air
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1. @trustpilot: please give possibility for consumer to give score rating '0´. This will allow a better representation of how useless and bad travel experience with wizzair is.2. They overbook flight which sometimes leave you no other choice than to take another one.3. No consistency in their policy. They randomly take people for luggage size check and make them pay. You go and come back with the same luggage, sometimes its ok sometimes no and you payx So just pray they dont choose you4. Rude personal.5. Website wise, it is really annoying at everytime to check every single line to make sure your price stays the same.Overall, I took wizzair many times, NOT because I like the company, but by price of course ( like most of the people i guess )Yes, It is cheap if everything goes well, but price can go really and very easily high if they ´caught' you.My take: no policy consistency, looking for every single opportunity to charge you as much as possible.@wizzair: it is a forever BYE and would gladly pay more just to avoid travelling with you.
| 1
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Turkish Airlines
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1. Aircraft had to divert to Ankara to refuel before arriving in Istanbul 2 hours late 2. Because of the delay of 2 hours in arriving in Istanbul our group of 28 people’s Turkish airlines connecting flight to Budapest flew off without us. There was no communications between the 2 sectors and no personnel waited for us at the arrival terminal to assist us with our connecting flight 3. We had to battle a sea of other passengers (at least 100 pax) who also experienced delay from other destinations and hence also missed their connecting flights. It was total chaos! 4. We, all 28 of us, were allocated seats on a flight to Budapest the next morning at 6.05am! We hence missed our pre-booked tours and hotel in Budapest! 5. After going through immigration, we were forced to wait for 2 hours for them to search for our luggages! Very very frustrating and unprofessional! This is my first and last trip with Turkish Airlines!!
| 1
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Pegasus Airlines
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1. Almost impossible to get refunds or exchanges - need to be requested immediately after booking your ticket.2. No customer service - very difficult to get through to anyone over the phone, and face-to-face staff seem to spend most of their time shouting at customers rather than trying to help.3. Internal flights are full of families with screaming children and cabin crew don't intervene or offer anything for children.4. One flight sat for two hours on the runway - in August, in 30 degrees, with no air circulating in the plane. When I asked the cabin crew to give out water because people are feeling faint, they said the airline would deduct the cost of bottled water from their salaries if they gave it out for free.I took three Pegasus flights for a holiday in Turkey. Never again!
| 1
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Iberia
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1. BOTH FLIGHTS WERE DELAYED WITHOUT NOTIFICATION OF REASON FOR THE DELAY.2. MY BAG GOT LOST. IN 20 DAYS IBERIA DID NOT CONTACT ME EVEN ONCE. EVERY TIME I CALLED AND THAT WAS EVERY SECOND DAY I GOT AN ANSWER "MAM WE HAVE NO INFORMATION". EVERY QUESTION I ASKED THEY HAD NO ANSWER TO IT.3. WHEN I WAS INFORMED BY LISBON AIRPORT THAT MY BAG WAS FINALLY FOUND AND WILL BE HANDED OVER TO THE AIRLINE WHEN I CALLED THE AIRLINE THEY AGAIN HAD NO INFORMATION. THE GUY ON THE PHONE EVEN TOLD ME THAT HE IS NOT A PILOT TO BE ABLE TO TELL ME WHEN MY BAG IS GOING TO BE DELIVERED. THEY DID NOT EVEN TELL ME WHAT IS THE PROCEDURE. THEY DIDN'T EVEN HAVE INFORMATION THAT THE BAG WAS FOUND.4. I HAVE SENT FEW E-MAILS AND REPORTED AN INCIDENT AND GOT NO FEEDBACK FROM ANYONE IN 20 DAYS.5. WHEN I WANTED TO MAKE THE INITIAL FILLING THE SYSTEM IN ENGLISH LANGUAGE DID NOT WORK SO I HAD TO MAKE THE CLAIM IN SPANISH. SIMILAR THING HAPPENED WHEN THE BAG WAS FOUND AND I WANTED TO UPDATE MY INICIDENT OR MAKE A NEW ONE I GOT INFORMATION THAT MY FILE NUMBER IS NOT KNOWN.TERRIBLE EXPERIENCE AND USELESS CUSTOMER SERVICE.
| 1
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EasyJet
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1. Cancelled car hire with easyJet car hire and was owed £363.23. Was told to wait 20 working days plus 5 for my bank nothing. Contacted EasyJet was told it's now 25 days plus 5 for my bank and again nothing. Once again contacted easyJet and now told it's 30 days plus 5 for my bank and you wouldn't believe it when this period expired, nothing.2. Owed £586 for flights and frankly was getting really annoyed at the number of emails I received asking me to rebook or accept a voucher. Eventually I get the chance to tell them I want a refund and weeks down the line have heard nothing more. They are an absolute disgrace. Contrast this to a year ago when they cancelled a flight and I had the refund in my account the same day.
| 1
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Ryanair
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1. Delayed 2 hours due to an 'internal error'. It turns out we were waiting for a captain to fly the plane. No apology, just 2 hours of waiting around the airport followed by a rather embarassed stewardess explanation. No other flights delayed that morning.2. This was the most uncomfortable flight I have ever been on. I'm over 6ft 5 and normally manage with economy legroom but was is the worst I've ever experienced. Ryanair might claim to offer no less than other budget airlines but I can tell you this was not a comfortable seat (for 4 1/2 hours). The seat is bolt upright and covered in plastic that makes you sweat.3. Boarding - you are permitted one very small piece of hand luggage. As in, a small ladies handbag. Its £7 for 'priority boarding' which includes normal hand luggage. We paid for this for my wife and then had to board separately. Why? We all stood outside for 20 minutes anyway. I guess half the passengers boarded first. I stood in the 'non priority' queue and observed many people taking larger pieces of hand luggage on board.4. This was a very warm flight - we sweated the whole way and when I asked to refill my water bottle, was told the tap water isn't drinking quality. I never had this problem on other airlines. Price for 500ml of water and a 250ml can of coke: £5.50!!! Neither drink was cold.5. The pilot didn't make one announcement the whole flight. Not an apology for the delay, not an update on flight progress, not even a 'welcome to Tenerife' or info on the weather. Nothing. This is also unusual and added to the unpleasant experience. Even the cabin crew looked miserable.6. £55 per person to check in at the airport. What?? Good job I checked my e-mail 2 days before and checked in online. I've heard of many people caught out by this obvious scam. I'm surprised they never started charging to use the toilet.My only credit to Ryanair is for getting us there in one piece. Make no mistake, this is budget travel at its very worst.By comparison, we flew Thomas Cook Airlines on the way back. First impressions - smart modern cabin, cool air flowing, comfortable seat and a little more legroom (and the seat pitch is more comfortable). It left on time and the pilot actually gave us updates on the journey and wished us well upon departure....everything you expect. Also, for drinks - 500ml water and 330ml of coke - £3.60.In conclusion, I'd only use them again if desparate (i.e. if they were the only airline going there) and with options, I'd rather pay more - Jet2, Flybe, norweigian air, easyjet, thomas cook - all better alternatives.
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Vueling
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1. Flight Palermo>Barcelona (03/05/21-07/05/21) purchased on March 15th 2021 on Volagratis.com for 3 people (couple + baby).2. April 8th: 1st email from Vueling w/ change: new flight out is on 06/05/2021. I asked for a refund right away.3. April 11th: 2nd email from Volagratis, new flight back is on 09/05/2021.4. April 22nd: 2 emails from Vueling (1 for each flight) saying we can obtain a refund for both flights and giving diverse compensation methods to choose from. I choose again the cash back method.5. April 29th: email from Vueling with new flight change (new flight back is 13/05/21) and saying that if flight changed by + than 5 h we can ask a refund). I called Vueling (pay number) because I still had no news from the refund and asked to speak to a legal office and they hung up on me after refusing.6. June 3rd: Vueling emailed to say they refunded BCN-PMO.7. June 19th: Vueling emailed about PMO-BCN and said that (the) "flight was affected by circumstances beyond the company's control. We regret to inform you that, in accordance with EC Regulation 261/2004, you are not entitled to compensation".I read the Regulation and it did state I was entitled to a refund. As a traveller and consumer of the European Union, I filed a complaint on the EU Commission website to receive a full refund of both our flights. Will see what happens... In the meantime, Vueling is a company to avoid like the plague.
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SAS
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1. Friendly staff, but terrible check-in system. Self-check-in through a machine was only possible for economy-class passengers. I would have no problem doing that, except for the fact that I couldn't pick a seat for free; it was chosen at random. The staff who were supposed to serve only business class travellers kindly tried to help me get a window seat through the same machine, but there was no way to do it. Really terrible considering the flight price; while all other airlines provide free seat selection options when travellers check in early.2. What was even more ridiculous was that there were many empty seats during the flight, so I managed to get a window seat anyway. In my profile on the website, there is no option to choose a preferred seat (window or aisle), while all other airlines have this option, so I could always get my window seat without any problems and for free, especially since I always check in much earlier than most other passengers. It makes me wonder if the SAS membership is useful at all.3. The app was pretty good; it gave me the information about the gate, long before the information was available on the airport screen. But I wished they worked with the airport so that the airport screen showed the information as early as possible - as early as it was shown on the app. When it was only shown in the app, it didn't make me feel sure if the gate information was correct, so I had to leave my comfortable seat to another place while I had to wait for the information on the airport screen to ensure that the information in the app was correct.4. When we were boarding, another staff categorised us based on business/economy class. I understand that, but there was only 1 person flying business class. The rest of us had to wait for a while as the staff kept insisting on waiting for more business class passengers to arrive. Can't the staff see in your database that there were no more passengers in business class? So why keep the rest of us waiting and wasting our time?5. No movies were available during the flight. Although it was only a short flight, it was quite boring not to be able to watch anything during the flight.Summary: will definitely have to reconsider if I or my family members will ever fly with SAS again. SAS needs to stop being a greedy airline and start thinking that most of us travel as economy-class passengers.
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