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Grupo AirFrance-KLM
✅Verified Review| We were late leaving Barcelona to France but we were not asked if we had a connection, other customers were and moved so they could get off first. They only had about 6 officers in passport control out of around 300 people waiting. Boarding the bus to the terminal for our connecting flight the bus stopped and waited, there was no one. We missed our flight and no one would even help us, we were led in a mouse maze where the employees were rude and wouldn't give us a hotel. I will never recommend Air France to anyone.
1
Grupo IAG
✅Verified Review| We were loaded promptly at 11.50am and the seat was comfortable enough and reasonable space for the short flight to Dublin. The seats were leather and the flight was full. Once onboard the captain announced a delay in our flight and said that we had been given a slot for 13:45. As we were on the plane, there was no option but to sit and wait. I don't know why they do this. Why board us? On arrival to Dublin, there was a last minute gate change, which kept us on the tarmac for a few moments longer as there wasn't an airport marshal available at the gate to guide the aircraft to stand. Once at the gate there wasn't any OCS personnel available for my wheelchair assist and I had to sit and wait for a full 35 minutes longer, whilst they arrived. Not a good day for Aer Lingus.
3
Vueling
✅Verified Review| We were scheduled for a 3:25 flight from Paris to Rome, a 2 hour flight. We arrived at the airport around 12:30, got thru our check in and went to the appropriate gate. 3:25 was getting close and we saw no sign of boarding. Spoke to the attendant he said it's been delayed but we should arrive in Rome at 7:05 pm. I called our car service and informed them of the change. Without any notice from the attendants, our flight did not leave until 8:30 pm. We were never offered any explanation or were not told anything until we enquired. They never made any announcements of the flight delays. After finally boarding after a 5 hour delay, they did go around with water glasses but only offered that to the passengers in the aisle seats. No one else was ever offered any kind of drink. Do not choose Vueling - I would never fly them again.
1
EasyJet
✅Verified Review| Well done easyJet. Have to say that I'm pretty surprised with flying easyJet. We sat in a new aircraft (A320), with thin seats which provided some extra legroom. Boarding in Amsterdam and Prague was pretty good, especially in Amsterdam because the M gates are seperated of the rest of the gates. The cabin crew provided an overall good service on both flights.
8
SAS
✅Verified Review| What is the use of "SAS Plus" on European routes? Flew Stockholm to Lisbon and back in SAS Plus (former business). On SAS website there are a list of benefits when traveling in Plus. But what do you really get? On board: Seating: no difference at all from economy, except for being seated in the first rows. One benefit is supposed to be chosing your preferred seat when booking, but be prepared that they try to give you a another (worse) seat at the gate - happened to me on both legs. Food: a cold meal is included, OK quality when departing from Stockholm, worse on return leg. Drinks for free. Power outlet: should be available according to SAS website, but was not. At the airport Fast Track should be included - works brilliant in Stockholm but in Lisbon there was no sign of a fast track at all. Lounge access should be included - good lounge in Stockholm but in Lisbon there was no lounge at all admitting SAS Plus passengers. No information of the lack of fast track/lounge was given in advance. Check-in in advance: works fine in Stockholm, but not possible in Lisbon, only manual check in. (Separate SAS Plus check in counter, though.) Strange and confusing is that the booking is not possible to retrieve from the SAS App several hours before check in. What remains of the benefits of Plus is the possibility to rebook and cancel your ticket, more luggage and more eurobonus points. SAS should stop bragging about the other benefits as long as they are only partially available. More confidence would be gained if passengers were duly informed of what actually is available on their particular flight - when booking.
6
Norwegian
✅Verified Review| When I first started flying back and forth between London and Oslo, Norwegian were the cheapest airline (£30/£50). Complete value for money, seeing as the next cheapest was £110. I have been flying with them twice a month for the last 8 months now and I would choose to fly with someone else unless you don't mind being late. The staff are friendly and polite, and no-nonsense. I've never had trouble with them. Similarly I've never had trouble checking in. It's always a straight forward process, flying with them. I've had almost 20 flights, not a single one has been on time, or not delayed. It's always 20 minutes - why, I don't know. Then it gets delayed again. I'm not sure if they just struggle with Gatwick, seeing as it's a busy airport and since they offer such budget flights, maybe they are low on the fly list, but for some reason you depart by at least 40 minutes. The longest I've been delayed is 3 hours, they had to book me a flight for the following day. Though they didn't provide accommodation or travel expenses as per their policy. They are relatively cheap (their tickets have increased over the year) and a provide a pleasant flight when you're in the air. Not to mention you get access to free WiFi and they play short cartoons on the tv's. The worst part is that they never claim responsibility, every time we're delayed, the captain will give excuses about the tower not letting them leave their previous destination or their current.
6
Iberia
✅Verified Review| While Iberia is known to deliver a decent, if not stellar, service in Business Class (with the exception of the shameful Iberia Express brand which should be all Economy), there is a very serious problem with its checking agents in Paris Orly (Iberia Staff? Vueling? IAG? Outside contractor?) who possibly deliver the worst service in the Industry. These agents are quite brazen about doing as little as possible with the worst professional attitude, and they seem completely unsupervised. The Iberia rule is to open check-in 2.30 hours before departure time. Check-in seldom opens more than 2 hours ahead of time, with no agent to be seen before. It creates long lines including in the Priority line where the criteria is not enforced. This invariably results in chaos and altercations, handled by the staff in a tone more adaptd to women guards in female prisons. If in addition the check in banks stop rolling and accepting checked bags (frequent and not Iberia's fault), they continue accepting passengers, printing tags and leaving them loose for future attachment to heaps of baggage just left there, which must result in horribly misdirected luggage in large quantities. In other words, these agents need supervision, and training both in operations and addressing passengers. Obviously they get none whatsoever.
3
Norwegian
✅Verified Review| Wife and I flew Norwegian on their premium flex cabin from LAX to Stockholm return. This will be the last time as we had a very poor experience in both inbound and outbound flights. The crew never showed up after two poor meals. Flight was late arriving. And the cherry on the cake being packed so tight on their bus and drove around some more around the LAX tarmac. The way up was even worse due to a 4 hour delay. I paid more in flex ($2100 per ticket) that I would have paid with other airlines. I regret my decision.
1
Norwegian
✅Verified Review| Will not fly again. I flew Norwegian for the first time last month and booked 4 flights at the time for a trip through Scandanavia. I just finished flight #3 from Copenhagen to Oslo and every single flight so far has been delayed (from 45mins to 90mins). The last flight was delayed 1.5hours, making me miss a connecting flight. It was booked on a separate airline so Norwegian refused to do anything about it. I had to fork out an extra £250 for an additional flight (not with Norwegian). Fly Norwegian at your own risk and if you do, be prepared for a long wait at the airport.
1
Wizz Air
✅Verified Review| Wizz Air in my opinion is comfortably the worst airline in Europe. Calamity of problems from Luton to Poznan. First of all as part of the booking they charge a reasonable price for the flight but then fleece you on the seat, the baggage, and even the check-in. I was charged 40 euro because I tried to check in 2 hours before flight left - apparently you have to be there 3 hrs. It's just an awful airline. They board you for the flight but leave you on the stairs 3 deep while they wait to open the door. It is one of these airlines that exist because there is no one else flying the route.
1
Wizz Air
✅Verified Review| Wizz Air is fantastic if you accept their rules. Dubai to Budapest and no problem. You must understand that their free luggage has smaller dimension than other airlines, and can only take 2 carry on bags only if you buy priority boarding. You can generate your proper boarding pass via their mobile app. There are differences from other airlines but the price is cheap.
9
Vueling
✅Verified Review| Working in Paris and living in Alicante, I travel home for the weekend on a very regular basis. Vueling are never, ever on time which, for a business traveller, is unacceptable. May I also wonder how I can pay euros 77 to fly Paris to Alicante and two days later fly the reverse trip for over euros 200? I travel to Alicante on 10 Nov 2016 and return to work 13 Nov 2016 and the cost is euros 890! I'd love to understand the pricing management and suggest Vueling provide regular business travellers, the folk that keep them going 12 months per year, with some form of stability. As they run such a very poor operation, they expose themselves to the most brutal criticism by being always late, poor inflight food/service/comfort, and rip off fares. easyJet are a refreshing difference, at least they take off on time.
2
Turkish Airlines
✅Verified Review| Worst possible ground service I have experienced. The staff were rude and not aware of the many visa policy changes and insists on being right though proven otherwise through official government channels. And flights not on time.
4
EasyJet
✅Verified Review| Would not fly with them again. Delays on the aircraft are unacceptable. Putting you on a plane and then having you wait for over two hours before take off, that is disrespectful. And having it happen on both flights from Tel Aviv to London shows a pattern. For sure this is the last time I ever fly with easyJet.
1
Air Europa
✅Verified Review| Yesterday we flew with Air Europa from Madrid to Palma Mallorca. I was travelling with 3 kids (one baby of 4 months) and 2 adults. People from Air Europa on the ground were extremely unhelpful. It is amazing that they don’t allow priority boarding when you are travelling with small kids and fully loaded with luggage. In addition to this, they were quite rude when explaining things! I guess they didn’t realize that the flight was delayed (as almost every time I have flown with this airline). It was a short period trip so I was carrying all the luggage of my family. No one from the crew helped me out with it (they didn’t even offer). It was my 4 year daughter that was the one who had to help me as I could not carry the luggage inside the aircraft (through the corridor). After this “great” experience, I will do my best to avoid travelling with Air Europa ever again and I strongly recommend not doing so to other customers.
1
Turkish Airlines
✅Verified Review| You can only fly to Istanbul from Leipzig with Turkish Airlines. As I don't like narrowbody aircraft, the A319 was a disappointment for me. Turkish Airlines has 14 of them and this plane has no Inflight entertainment. However cabin crew and food were good, and we had a very soft landing.
10
Turkish Airlines
✅Verified Review| Zurich to Antalya via Istanbul, and I was impressed. Everything went smooth. The FA's were very nice and attentive. The food served was very good for economy class. All flights left and arrived on time, even earlier on the the leg to Antalya. The only minus is maybe that there was no inflight entertainment from Zurich to Istanbul. Not a big problem. I had enough reading material.
9
Grupo AirFrance-KLM
✅Verified Review| Zurich to Bangkok via Amsterdam. First leg from Zurich with a fabulous, socially very competent, young crew. Flight departed late but made up the time. On time arrival at the gate in Amsterdam. Service enthusiastic and personalized. Chicken wraps, small salad, a passionfruit cream and a bun as lunch. Less pleased on the second leg on board a Boeing 777-300ER with 2-2-2 seating in biz class. Not bad hard product, including the movie selection and the meal options. Ok wine/drink selection. Regarding the soft factors, the flight was just ok. The only personell interacting top professionally was the purser. His team members were not very interactive, very reserved, rarely smiling and not much around but during the food services. Comparing the two flights you might have guessed that you were using two different airlines. Therefore a mediocre experience. But at least for a competitive price.
6
Grupo AirFrance-KLM
✅Verified Review| Zurich to Birmingham return via Amsterdam, all four flight excellent! Very friendly crew (air and ground), pleasant and happy announcements, I enjoyed flying KLM very much. Since all four flights were an hour or less, basic catering but staff did not seem stressed, still smiled and were very friendly! I had a very relaxed trip, thank you, KLM.
9
Turkish Airlines
✅Verified Review| Zurich to Bogota via Istanbul. Turkish Airlines might be the best in Europe due to their good product between Istanbul and European cities but their hard product on long haul routes is very outdated and horrendous. Especially on the A330-200. The planes are old, dirty and the seats often broken. To top it off, the inflight enterntainment did not work on a 13 hour flight. An airline should be consistent and offer the same hard product in C-class across their entire fleet. Their flight attendants are brash and lack the professionalism of other airlines in Star Alliance. I find the food very over-rated, in fact almost everything is almost tacky, starting from the presentation of the menu to the dinner service with the fake candle. This airline lacks the "finesse" of its biggest European competitors. When I asked my seat neighbour, who hails from Eastern Europe and now lives in Panama, why he doesn't fly with other airlines, his answer was simply "I like the price". His response actually explained it all to me. You get what you pay for! In future I will pay more and rather sit in clean and well maintained planes of other airlines, with a service and image that is a bit more polished around the edges.
3
SAS
✅Verified Review| Zurich to Copenhagen. I booked Star Alliance because of the good experience with Swiss or Lufthansa. Never will fly with SAS again. I checked in 22 hrs before and seats from me and my partner were not even together. I fly quite often and never ever did I experienced that. If you want to travel together better pick another airline. Also food was disappointing. Seats are so old I felt like I am traveling 30 years ago. I think even low cost airlines are better. At least when is comes to the price. Do yourself a favor and fly with another airline
1
Turkish Airlines
✅Verified Review| Zurich to Dubai via Istanbul. Punctual boarding in Zurich on a clean and new looking 321-200 with winglets. Seats were black and red, very modern looking and up to date touchscreen and sound AVOD. Crew worked non stop on 2 hour 30 minute flight, excellent food and drinks, wines and spirits offered. Turkish Airlines have invested in high quality product but also have a young flight crew who work hard and have high levels of service. The connection at Istanbul was tight but worked. We were bused out in pouring rain to remote stand 777-00 and a packed flight left on time. Crew again offered good food, this time beef kofte and rice, offered spirits and wine, tirelessly worked on this night flight.
9
Eurowings
✅Verified Review| Zurich to Düsseldorf via London. I arrived at the airport in Zurich to be told nothing of my delay. I was suppose to take a flight from Zurich to Düsseldorf to Heathrow. My first flight was delayed for weather I was told by a random passenger. Apparently I heard later employees went on strike. The delay lasted 4 hours then I arrived in Düsseldorf where are next flight was canceled and I waited in line to speak to a representative. There were about 100 of us in line. They decided to just shut down for the night and not help anyone. A representative said I could book a new flight or hotel and they would pay for it. He gave me a card to call or email for help. After calling the number I realized it didn't exist. Then, I wrote an email and never heard back. I had to book a hotel and buy a very expensive ticket out the next day. In terms of travel this was the worst experience I have ever had. Attached is the photo of a useless number and email that I wasted my time trying to contact. This is the absolute worst airline on the planet.
1
Eurowings
✅Verified Review| Zurich to Hamburg. Heavy delay. Unfriendly staff, poor cabin layout at high costs. Unfortunately it is impossible to avoid Eurowings from and to Hamburg. It is only the lanes and counting legs for miles&more which keep this airline in business. Even if I try, I cannot find anything positive. The best experience is usually the bus ride from the far away tarmac to the arrival hall.
1
Turkish Airlines
✅Verified Review| Zurich to Istanbul with Turkish Airlines. Great contract lounge at ZRH (Aspire) operated by Swissport with a terrace from which one can do some great plane spotting. Offerings were also much better than the Senator lounge, the bean counters must be hard at work as usual at the LH group. On time departure and orderly boarding. 2x2 business seating, IFE and much appreciated quality catering. While flying in a metal tube with little distractions it is nice to be served a nice meal. The onboard chef was attentive and the chicken papillotte was very good. One can even enjoy a cup of Turkish coffee afterwards. Scheduled arrival into IST. Kudos to TGS as the CIP bus was available (and this time was for J pax only) for a speedy transfer to the terminal. The new headphones seem to be of inferior quality, minor problem in a otherwise yet another very satisfactory TK journey.
9
Turkish Airlines
✅Verified Review| Zurich to Los Angeles via Istanbul with Turkish Airlines. Great price, awesome food and cabin service, smooth flight and on time. Very easy change of flights in Istanbul. I'd choose Turkish Airlines again to fly .
10
Iberia
✅Verified Review| Zurich to Madrid on a mileage reward flight and got an upgrade into Business class. Very good and kind service although the flight was almost completely booked and good food and beverage quality. Overall good cleanliness of the cabin but no soap dispenser at the toilet - however Iberia provides seperate sealed soap. The aircraft (EC-MFO) belonged to Air France until Spring 2015 which means a different seat and comfort condition (e.g. no reclinable seats at all).
9
Iberia
✅Verified Review| Zurich to Madrid. A good and overall punctual experience. Friendly attention from the crew, Even I offered them to change my meal in order to please another customer, they didn't want to do so. That's one thing I found very special since other Iberia crews did more appreciate my humble way.
7
Vueling
✅Verified Review| Zurich to Malaga. We travelled in a group of 19 students on a trip to Malaga. We had some hesitations booking them initially, especially after their disruptions during Summer 2016. However as soon as we got to the airport, we were pleased to find an organised check-in which completed the process within ten minutes. Flight boarded on-time and we left just slightly behind schedule. The aircraft was two years old, but unfortunately the seats already looked a bit worn-out, which was a contrast to the modern cabin. The crew were efficient and friendly. The in-flight menu had great choices although it was rather pricey. The flight landed on-time and the baggage was delivered promptly. In conclusion we were really satisfied with the flight especially for the price paid.
7
SAS
✅Verified Review| Zurich to Ostersund via Stockholm with SAS Scandinavian. I would never travel with SAS again. I arrived to the airport in Zurich and I wanted to add a ski bag. They charged me 70 euros. I paid it and I asked if I can reserve in advance a ski bag for my flight back and pay 30 euros instead of 70 euros. They told me I have to do it online. I went online and it was not possible. So I called the customer service to reserve an additional bag 1 week before my flight. The customer service couldn't reserve because they told me there is a problem in the system and I have to do it in the airport. I told them this is not fair because I want to do in advance so not to pay 70 euros again. They didn't help. In the end they forced me to pay the full price to bring my skis with me. In addition, you have to pay everything on the plane like a low cost airline, even though you pay a ticket like a normal airline. Overall, my worst experience with an airline, not professional, not respecting their customers.
1
Iberia
✅Verified Review| Zurich to Quito via Madrid. Very disappointed with Iberia. I arrived 07.11.2017 at Quito, while my suitcase did not make it. Iberia promised to deliver my suitcase by 09.11.2017. When I called they told me that the suitcase was just arriving and they could not deliver it until 10.11.2017. Today in the morning I got a call from Iberia, that my suitcase will be delivered today. However, my suitcase still did not get delivered and when I call Iberia nobody would pick up the phone. I am here in Ecuador on vacation and have already lost several days waiting for my suitcase with my clothes and other important stuff in it, and Iberia does not even answer my calls. This is very bad service. I would not recommend to fly with Iberia.
2
Iberia
✅Verified Review| Zürich to Palma de Mallorca via Madrid. The first leg of my trip to the Island of Mallorca was a rather underwhelming experience. The seats were worn, the cabin filthy and some parts of the cabin interior were loose and needed a fix. The temperature onboard was far too warm - maybe a trick by the crew to push the inflight-sale of drinks? On the positive side, the flight was full and the crew happily helped me to find a space for my cabin luggage as I was among the last passengers to board. Another big plus was the fact that the aircraft was pushed back from the stand on the clock and touched down in Barajas 20 minutes before schedulded arrival. The second leg to Palma on Iberia Express, a couple of hours later, was a much better experience. The aircraft interior looked clean and fresh and so did the cheerful all-female cabin crew. I especially liked their colourful uniforms. Once again the flight left on time and touched down a couple of minutes before schedulded arrival. Happy smiles and warm "bye-byes" to the leaving passengers at the aircraft door. I won't hesitate to fly with them again.
6
EasyJet
✅Verified Review| easyJet flight from Majorca to Gatwick was delayed by 4 and half hours. Our taxi driver back in England found out before we did. Was told at the airport it was due to a plane mechanical at first. Then told no staff so had to borrow staff from Belfast and Luton and send them over on an empty plane. Got told at the airport we were all entitled to £250 each. The lady at the desk even rang her manager to double check. Now back home being told were getting nothing as it was extraordinary circumstances and we are entitled to nothing. They gave us food vouchers. However the plane had basically no food onboard.
1
Grupo IAG
✅Verified Review| travel between DUB and Frankfurt each week. Lately I am beginning to think about Lufthansa or Ryanair as my preferred carrier due to the following. Prices for flights have crept up considerably and it is now costing €130 on average more for a return flight than 6 months ago. I am a member of Aer Club and the roll out of this frequent flyer club has been a shambles, a situation that continues 5 months after the establishment of new scheme. Outstation lounges tend to be mediocre. Crew on short haul not that friendly. Aircraft are dirty as no cleaning done on turnaround.
1
SAS
✅Verified Review|Newark to Copenhagen. I was surprised at how good this SAS flight was. Seats very comfortable and width / length excellent. What surprised me was that this was one of best meals I have had on plane. It actually tasted good. The breakfast was excellent with frittata and fresh fruit etc. The flight attendants wore different outfits to serve the meals and were very attentive. I do not know why it does not get on any of the top lists.
9
Turkish Airlines
✅Verified Review|Toronto to Rome via Istanbulwith Turkish Airlines. We had a very good flight with fully reclining seats - proper flat beds, staff do their work properly, meals are very good and nicely presented. Very enjoyable experience, we keep using this airline. We had a connecting flight from Istanbul to Rome, and we spend a few hours in their excellent lounge, where we had showers, meals, beverages, and experienced different corners for variety.
9
Vueling
⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️I had to pay 60 euros twice for my cabin baggage, certainly due to a mistake.When I tried to explain it, I ended up getting angry because the staff didn't want to know anything and they decided to cancel my ticket. As a student, I don't have a lot of money, this stressful situation cost me a lot of « a new ticket buy« 233 euros » in addition to the fact that I had to sleep in the airport on the floor all the night and I missed my first day of work because of the cancellation... I sincerely Hope to be reimbursed, what a shame to do this to a student. RACKETEERING!Really be wary of this compagny⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️
1
Eurowings
€100 Extra charges amounted.Within hours of booking I changed my flight to an earlier one on the same day and had to add €50 (I did have a 'Full Flex' additional charge via Lastminute.com but this didn't help with Eurowings).At the boarding gate for my return flight I was being asked to pay yet another €50 for my Aerolite 43cm roller bag that was almost empty. I had measured my case in accordance for my initial flight and believed I had done all the research for the my trip with a standard small Aerolite cabin bag, a small roller that can fit under the seat in front. I discovered it was just 3cm bigger than the 'handbag' policy for the return Eurowings flight. Apparently with Eurowings I wasn't allowed the small cabin bag for my ticket. Very different from Easy Jet's on the outbound.With the flight boarding, the attendent signaled another to look at me; she peered over the desk and informed me a charge of €50 was applicable (for a 43cm cabin bag) or leave my bag behind. No issues on first leg of my trip surely this was wrong? Conscious of the need to board I typed using LM.com's chat feature at the gate (no number to call for help) . Their chat advisor relayed it was Eurowings' policy and as such I had to pay another €50. Whilst people boarded I was left aside. I didn't know if I had to leave the queue and go elsewhere to check the bag in; their English was not good, they didn't respond. Asking where do I need to go, what can I do..I was eventually told to, "Stand over there!" Did I have the time to go to a shop nearby to purchase a plastic carrier or soft bag? I had no support. Within pressure not to miss my flight or have any further issues I paid. I discovered that had I had done this online prior it would have been €20 (not €50). I wasn't informed of this need for one bag within the same trip/one booking to be different on return. Not enough support from Lastminute.com for this need. Humiliated.My bag was in fact just 3cm bigger than carrying what Eurowings would accept for the ticket. Apparently for this leg of my journey only a handbag size (40cm longest side, 3cm difference) was allowed with Eurowings. On the flight many and indeed the seat next to mine was empty too. €100 in extra charges had amounted due to lack of support and Eurowings policies. Don't use Last minute.com; I will never fly with Eurowings again. I called Eurowings upon my return home. The advisor said I had to submit this online via their website despite appealing to talk to someone.
1
Ryanair
€115 to do a name change!They really must not like their customers. 95% of people must fly with a small suitcase and yet they charge €22-28 per leg for a suitcase. They are now a cargo airline as they charge more for the suitcase than for the human. At least when you see a fare with Aer Lingus, it is the fare you pay, Ryanair's bear no resemblance to what you end up paying. They used to be cost effective, not anymore.
2
Grupo AirFrance-KLM
€125 for 3.7kg is so absurd that everything else seems small stuff. The 4 hr queue to checking and 1h30 hr delay are of course included in the luggage excess. Painful …
1
EasyJet
€29 charge for 40x30x20 case size because got wheels!!!!
1
Grupo AirFrance-KLM
• I buy a ticket.• I'm on my way to the airport. A rep calls me up and tells me my flight has been cancelled (that was a lie - I later realized it was overbooked)• I miss my meeting because of this (no other flight was available)• I get hold of KLM that offers me a voucher to cover my expenses (only for the flight down – not the return ticket, which I obviously couldn't use)• I am offered a voucher on the phone.• When I try to use voucher is no longer valid (Nobody told me it only last a year)
1
EasyJet
• Only because there is no 0• Customers service rude and unhelpful and very offensive• easyJet is proud of its website but if I action base on their website and something goes wrong it's my fault because I should have called them!!!!!
1
EasyJet
• got to Luton check in 4.25am for 6.25am flight to Geneva told to seek assistance.• security told that our flight is cancelled•no easyjet desk, supervisor says come back in 31/2 hrs for boarding pass, flight delayed.• recive £6 voucher, after bought food.• 30mins before original flight take off, told to check in. We have only voided boarding pass.• 9am told ours is a delayed flight, given two more boarding passes one after the other. They don't work. (Security has flight as cancelled)• supervisor by chance appears at check in and pleads with security to let us through.• 11am take off time, no plane. Arrives 10mins later. Full of people, they get off, we get on. Pilot tells us he is a rescue plane!• Have miss 11am take off slot. Leave eventually at about 12pm• what would be helpful? Information, information, information.
1
Lufthansa
•Lost our luggage on the outbound flight. It was not returned until we got home. They refunded half the cost of emergency clothing and supplies but we are still out of pocket• Poor communication as to when the luggage would arrive• Poor and confusing communication about a delay which meant we may or may not make our connection• No support offered in finding accommodation or rebooking a missed connection had we needed that (which at one point they said we would have to do)• The 1 star is for the staff at Munich airport who held the Manchester flight for us and were very kind and patient with two stressed and out of breath passengers who had run across the airport. Also for the cabin crew on the delayed Berlin- Munich flight who said we should try to catch the Munich- Manchester anyway as we may be lucky(we'd had an app notification saying we were "misconnected" and would need to be rebooked but the flight did wait for us. Had we just believed the app we would have spent a night in the airport or an hotel unnecessarily)• The cabin crew on all 4 flights were friendly and helpfulIn short I will avoid this airline at all costs. I previously lived in Germany and flew with them regularly. We chose Lufthansa because it was once a blue chip airline. Our recent experience tells me that this is no longer the case.
1
EasyJet
…Down right crooks. Ticket prices are cheap but we were charged almost €800 for our bags. We we're let through with carry-ons only to be stopped at the gate to be charged more and forced to check them. There is nothing easy about Easyjet.
1
Ryanair
…would give no stars if i could booked a holiday flights changed by ryan air which meant i could not travel impossible to get refund from ryan air due to booking via love holidays.love holidays not willing to help loss £300.00 already then had to pay a £35 cancellation fee to love holidays for something that is beyond my control given up any hope of getting my money back but a warning to other do not use either of these companies
1
Ryanair
‪@Ryanair is so cheeky! I am asking for a travel voucher or a change fee waiver for my ticket in July and they do not help. Avoid this company at all costs!‬
1
EasyJet
‪@easyJet Really unprofessional people on your hotline in Berlin! I mean, never again and I'll make sure to tell this to everyone I know #thankyouforNothing‬
1
Wizz Air
‪The worst airline I have ever had the bad fortune to deal with. They cancelled the flight, I spoke to customer services who are beyond useless and my refund promised to me in March that was going to take 7 days has still not been received and I hope other passengers take my warning and never fly Wizz. ‬They pretend they have refunded your money, ask YOU for bank confirmations, YOU have not received it yet, it was never transferred. Heed my warning and don’t fly Wizz.
1
Pegasus Airlines
‌My Laptop bag was not allowed to be taken into the cabin for Pegasus's London-Istanbul flight with flight code PC1170 on 19/05/2021 - 35TYYT PNR. It was said that only one cabin bag is allowed as per the rules! I have never experienced such a situation in any flight. One cabin baggage and one laptop or handbag were always allowed. I had to send my computer to my cabin-sized bag and the computer bag to the luggage compartment. They charged 30 GBP for 3 kilos! Worse, my computer was stuck in the cabin luggage and there was a crash! It didn't end with that either, I paid 154 GBP for another bag due to the same cabin baggage restriction and they took the money from my card 3 times. So a total of 492 GBP has been withdrawn from my account! I opened a complaint for a refund, they haven't returned yet. I would also like to point out that the Check-in team in London treated us like smugglers, not passengers. I know Pegasus is not as flexible as THY about the cabin, but this time they behaved in a way that makes people stupid. The flight we chose as cheap cost us too much. I definitely do not recommend. Pay 20 GBP more and choose a better company.
1
Eurowings
“They wouldn't give my 83-year-old mother water to take her medication!" My 83 year old mother has been travelling to Greece every year for the past 35 years. This year, her travel agent booked her with a different airline Eurowings. She was received with indifference and stoic, robotic crew members. When she asked for some water to take her medication, they approached her with bottles costing three euro. It is unacceptable for any airline to not offer the basic essential beverage, water, which should be for free. Shame on them. I will never ever take this airline or recommend it to anyone.
1
EasyJet
„Easy"Jet in short: Our flight was supposed to depart at 7 p.m., but the gate information didn't appear until 7:30 p.m. By 10 p.m., we found out the flight was canceled, even though everyone was waiting by the plane. The information staff was rude and unhelpful and finding a flight or accommodation at 11/12 p.m. was a tragedy. ''Easy''Jet is trying to make the refund as difficult as possible, and there is no way to count on compensation following European regulation 261. I have already sent 3 applications for a refund for the ticket and 2 for compensation. Waste of time and money.
1
Ryanair
​Travel with other companies!!I encountered a problem: buying tickets from Ryanair and then trying to connect to the reservation from my Ryanair account on their website, I can't do it anymore. Although I bought tickets on the official website, it "obliged" me to do biometric identification and pay the fee of 0.59E. If I refuse, I will have to make changes and check in at the airport for a higher cost. I believe that my civil rights are being violated. There is no company identification data. It does not always respond to notifications.
1
Ryanair
On the Flight from Liverpool to Paphos (10-10-21) just as I took my seat I realise that I had left my phone back on the table in Burger King. I immediately told the stewardess whom wasn't flustered like myself. The Stewardess ( unfortunately I didn't take her name) phoned immediately to Dispatch (?) who both contacted Burger King then collected the phone and delivered it to myself in my seat before takeoff (About 20 minutes or less)That's can only be considered world class service of the bestMalcolm Rae
5
Grupo IAG
 it seems impossible to get her written answer from customer services, the website or application doesn't allow one to change their flight, the cost of changing a flight is different on the website that it is when you call British Airways, in my case it's quadruple! Customer service only has automated responses, no personalized response.
1
Grupo IAG
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5
Jet2.com
🌈badly let down by the special assistance ground crew from Tenerife to Newcastle when my husband was told he could not travel in the ambilift with me especially when my mobility requires a mobility scooter. Our experience and other people's experience was very stressful especially when on the flight ✈️ worrying that we would be faced with the same dilemma when we landed at Newcastle. Unfortunately we were in the same predicament and told he would not be able to support me despite having 3 hand luggage and a scooter battery to carry we explained to the crew and they eventually with persistence got permission for him to travel on the anbilift with me. Other special assistance travellers were not as fortunate as we were and the stress caused was unbelievable as there were spare seats in the ambilift at Newcastle .
1
Vueling
🚨 VUELING & REVOLUT SCAM WARNING – I LOST NEARLY €2000 TOTAL🚨@Vueling and @RevolutApp have both refused to help me after a series of failures, scams, and deception. Now I have no choice but to go public and take legal action.VUELING'S DECEPTION:✈️ I tried to change my flight and pay with Avios, as advertised.🛩Admitted I couldn't pay for Original flights/extras with my Avios points because of a technical issue. Only option to pay without a discount!💰 Vueling's system blocked me from using Avios and forced me to pay in cash—When I needed to change my flight, costing over €400 ,when my I could have done it for free with Avios.📧 Vueling acknowledged their system failure but then ignored all my emails when I asked for a refund of the extra cash they forced me to pay.REVOLUT'S FAILURE:⚠️ While trying to resolve the issue, I was scammed out of $900 by a man pretending to be from Vueling customer support.🚨 Despite clear fraud evidence, Revolut REFUSED to help—denying my chargeback request and refusing to take action.🤯 So now I'm out thousands of euros, and both companies are washing their hands of responsibility!Enough is enough. Now I'm taking this public & legal.✅ Filing formal complaints with financial authorities.✅ Taking this to the Financial Ombudsman.✅ Warning everyone: If you trust @Vueling or @RevolutApp, you could be next.Will either company take responsibility, or will they keep scamming their customers?#Vueling #Revolut #Scam #Fraud #Avios #Chargeback #TravelScam #FinancialFraud #CustomerServiceFail
1
Ryanair
🚫🚫🚫 Problems can happen, but the quality of an airline only shows when they are solved. Ryanair is very bad at this. 🚫🚫🚫Yesterday's flight from Malaga to Tenerife was overbooked and no meaningful options were offered. Only alternative Ryanair flights via the UK where one needs a passport.Flights of other airlines NO ❌ it would probably cost the company some money, accommodation at the airport at least until the next day NO ❌ as this is not free either and the managers have the same cheap instructions how cheap the whole Ryanair is.A 2-hour flight to Tenerife for the price of a reputable airline ticket, after 3 hours of delay and waiting at the airport, boarding was denied, no one helps you, no one takes care of you, simply NO INTEREST ❌ you only hear learned phrases. That's frustrating, isn't it 🐵🐵🐵A weekend stay in Tenerife means paid accommodation, car rental and excursions, thank you very much !!!Is there anyone who can actually take responsibility???
1
Ryanair
😡😡😡🤬🤬🤬🤯🤯🤯My suitcase was left in Vienna (stop-over to Cologne) even though I was told by the staff the suitcase would be brought to Cologne directly (without check-out). Horrible service! In Cologne, I was told Ryanair would take care of the matter within the next day. I called multiple times and did not get ANY answer yet. I will start posting on social media, I am really outraged!!! Such a bad customer experience!
1
Jet2.com
😎. 😎😎😎😎😎😎😎😎
5
Ryanair
😈Ryanair pretends to be the cheapest... at least that is their aim.Extra costs is part of their game… due to cancellations thousands have to claim!😈Ryanair is flourishing by earning money… abusing their clients and staff.Meanwhile it is an unfair company… their unfounded excuses should make us laugh?😈Thousands of people are send by Ryanair's rotten behavior in real trouble.Ryanair deserves to explode and be ruined… in their own 'success' bubble!👊👊👊
1
Ryanair
😂😂 this company is a joke paid 55€ for my check in because it was later than 2 hours. After that they made me run like to the gate like Usein Bold. At the end flight was delayed 1h35min. Byeee never flying again
1
Jet2.com
👍 fantastic flight
4
Pegasus Airlines
👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻Hello, I write this in English so that it can get read by many people as possible, as I believe everyone need to take a gimpse of this airline company before deciding to book a flight through them.Today on the 9th august 2023 I flought with Pegasus from Cologne/Bonn Airport in Germany to Sabiha Gocken Airport in Istanbul, Turkey and then from Sabiha Gockrn Airport to Beirut Rafic Hariri Airport in Lebanon.As I angrily sit now in the airplane from Istanbul to Beirut, I write this review because no one should be treated in such a demeaning way.What happened today is that the first airplane's departure from Germany to Turkey was about an hour delayed, the second plane from Turkey was 50 minutes delayed. This is not my first flight with Pegasus, I can say that about all my previous flights with them were also delayed in different time.BUT this can happen with all airplanes and this is not what made me and many other passengers angry. Today we as passengers were asked on the flight from Istanbul to Beirut to pay 40€ extra for each bag we carry, no mattet what it is. The problem with that, is that we came with the same airflight company in the first flight from Germany to Turkey, and we were not demanded to pay, so who can explain the difference in rules since we are talking about the samd company, two flights, same day. The way the workers were speaking with us was totallu unploite, loud, hateful and I would go also so far and say also racisstic. They were asking for 40€ for each bag, also when it is a plastic bag with pair of shoes, yelling the mafia gangs with no respect to passengers or the airport or what they as a flighting company should represent. I saw what happened with other passngers from mistreatment when they tried to argue with this out-of-a-sudden newly found rule only in Pegasus in Sabiha Gockan airport, so I just paid the 40€ and I was also screamed at, what made me really angy is that I did not get any receipt, what made me question the legetimacy of what they did. One employee wanted to put a label bag tag on my plastic bag that had only biscuits, which was personal property just like a purse, which I also had to pay 40€ for, for a rule I doubt that exist and also when it exists that mistreatment can not be justifible. The employee did not also out a label bag tag on my plastic bag with bisuits, I don't know but I think she realized how sarcastic that would look.Last but not least, I want to say that no one would argue when what happened had a little bit of legitimacy, and also if it was really legitimate and such a rule really exist, maybe try to apply it in a more respectful and humane way, and most importantly more legitimate way. I want a receipt for what I paid for otherwise this looks like mobbing, especially when the employees were stading in the boarding areas like macho gangsters screaming and all. Really I am so angry and I told the employee I will write all about what happened with us today. Words cannot describe how awful I and many other passengers felt. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
1
Vueling
🛫 My recent experience with @Vueling Airlines has left me deeply disappointed. I specifically purchased a seat with extra leg space for my comfort, only to find out at the last moment that the plane had changed, and I was allocated an ordinary seat instead. 😞 This not only fell short of the service I paid for but also made my journey significantly less comfortable.What adds to my frustration is the subsequent refusal by Vueling Airlines to provide a refund for the seat upgrade that I never received. I believe in the importance of transparent communication and fair treatment for customers, and unfortunately, this experience has left me questioning those principles.As a loyal customer, I expected better from Vueling Airlines, and I hope that my concerns can be addressed promptly and fairly. I trust that the airline values its customers and is committed to rectifying issues that arise, ensuring a positive and transparent customer experience.Hoping for a swift resolution and a more positive experience in the future. #CustomerExperience #VuelingAirlines #RefundIssue #Disappointed ✈️
2