Airline
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10
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|---|---|---|
Vueling
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✅Verified Review| Still in Rome after a five hour delay. No information. No updates. Constant change of flight departure times. Rude staff. Only explanation is 'operational problems'. Finally provided us with a free lunch but needed to leave the terminal to get it, going past customs twice. Hopefully the last time I need to use Vueling Airlines.
| 1
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Wizz Air
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✅Verified Review| Stockholm Skavsta to Gdansk with Wizz Air. My general comment is beware. Wizz Air is no longer a "cheap" airline. With all the extras you have to pay the price amounts to what ordinary air ticket with all other established air companies cost. What is irritating are all the extras that are semi hidden. The information is written in small letters and you as customer realise late that what you pay in the end is a regular fare. In future I will try to avoid as much as I can this air company.
| 3
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SAS
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✅Verified Review| Stockholm to Chicago. After a fast and efficient boarding process the plane took off on time. Two FAs dressed as chefs were in charge of the meals which deserved at least one Michelin star. Fresh vegetables and fruits, perfect meat and a gorgeous presentation, accomanied by fine wines, made dining a pleasure. Moreover, the treatment of the cabin crew made me feel like at home. The wifi connection worked well compared to other transatlantic flights. The new business class has all seats with direct aisle access and staff handed out thin mattresses for the seats which helped me to sleep well. I landed refreshed in Chicago and was looking forward to my return flight with SAS.
| 10
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SAS
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✅Verified Review| Stockholm to Chicago. Unlike some SAS transatlantic flights which use 2+2+2 seating, which scarcely exceeds Economy Plus on some carriers, this flight had the new layout with 1+2+1 seats. Much more room but the seat was hard as a rock and adjustments were somewhat limited. Menu was nice but the main course (pork) just tasted strange. Service was perfectly efficient but I played a game. Whenever a flight attendant did something for me - offer bread, pick up a drink, etc. I said "thank you". Not until 8+ hours into the flight and more than 20 thanks later did any of them say anything. No "you're welcome". Nothing. SAS needs teach its flight attendants to smile and be gracious.
| 6
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Wizz Air
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✅Verified Review| Stockholm to Cluj Napoca. Absolutely no issues or complaints about this flight, it went fine and the staff were professional. We were a family of four and got a great price even after paying for seats and large carry on bags. I made sure bags were within limits but they did not check this. I would not hesitate to fly with them again. The plane was boarded and de-boarded from both the front and rear which works great. Boarding pass said, "use the front door!"
| 9
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Norwegian
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✅Verified Review| Stockholm to Gatwick. I travel extensively for work and this time flew Norwegian. Have to commend them on the service, leg room, free wifi onboard, brand new aircraft and timely flights. Overall a top class airline, the best low cost carrier I have flown.
| 10
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Norwegian
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✅Verified Review| Stockholm to Helsinki. When you hear low cost in Europe you think no-frills, bad service, nickel and dime, etc. But Norwegian is none of those. Great service, fair cost, clarity upfront, brand new planes, punctuality, and I cam fo on. Particularly interesting is the fact that they have only general boarding and in spite of what other airlines do, this works very well. People seem to understand they have to hurry and move and it works!
| 10
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SAS
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✅Verified Review| Stockholm to Hong Kong return. My first flight SAS long-haul and very impressed. New airplane. Best thing is the inflight entertainment which is the best I've seen. HD fast responding touch screens and a lot of new movies, around 10 of them were from 2016. Wifi worked well so it was an easy 10 hrs flight. Meal served after about 2 hrs, then a sandwich with coffee in the middle of the flight and a nice salad about one hour before landing. In my opinion SAS new long haul product is among the best.
| 10
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Norwegian
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✅Verified Review| Stockholm to London Gatwick. An excellent choice if your looking for a budget airline with a little class. The staff are helpful, the leg space is adequate even for people of 6ft+ like me. The layout and design is basic yet doesn't look budget unlike some airlines. It has in built free wifi which is rare for many budget airlines to have. Both my flights to and from Sweden were on time with no delays and were quick to depart. The seats were also fairly comfortable with decent back support. To be honest not many bad points worth mentioning at all its a cheap way to get around by air so Norwegian it does the job and certainly does it better than some other airlines.
| 9
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SAS
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✅Verified Review| Stockholm to London Heathrow with SAS Scandinavian. Please sort the seats out! No room for anyone who is over 6 foot to travel comfortably in SAS Go (Economy) I couldn't even sit straight and had to bend my knees into the people next to me to be able to fit into the seats. A two hour trip from hell could easily have been avoided by just being a little more generous with the seat pitch. I wasn't the only one either, I'm surprised that the flag carrier airline for Scandinavian countries has such limited seat space given the fact that there are so many tall people from there. It's a shame as I'd like to give this airline more as staff were very friendly and plane was clean etc but I will never travel SAS again unless something dramatic changes with seats on these short haul flights.
| 2
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SAS
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✅Verified Review| Stockholm to London with SAS. The worst experience in 25 years of travel. Pilots on trike. People leaving the ariport in tears. Staff are no help. I had to be back in London for surgery with a specialist even showed them my medication and note from the NHS. Nothing. Missed my appointment after being on a waiting list for 11 months. Avoid especially if you have young children who might be frightened by the uncertainty and the fact no one cares. They showed me to a terminal to rebook and then when I ask why its not working they then admitted it was broken. They had not prepared or thought of ways to assist passengers in advance and it concerns me that real harm could have been done with no contingencies in place.
| 1
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SAS
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✅Verified Review| Stockholm to Los Angeles and my first flight with the new SAS Scandinavian cabin. Generally very impressed by the interior. Even-numbered window seats offer the most privacy. Seat is phenomenal (1-2-1 layout) and the crew were friendly (better than on the way back from SFO). Food was nice, but took them 1.5 hours to start serving - that's too long. WiFi worked for most of the flight, though upload was tedious. The A330E is wonderful, and the cabin-pressure feels higher than on the older A340s, thus skin doesn't dry out. Very satisfied with my trip.
| 9
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SAS
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✅Verified Review| Stockholm to Los Angeles. The check in and boarding process was very flexible. Easy check in at the SAS self service kiosk. After receiving my boarding pass and bag tag I went to bag drop. The staff was very friendly and helped me by giving me information regarding the flight. The security process ran as expected and after some waiting time i was through. The flight time was 11 hours. I believe that whatever the class you fly in it will still be a bit hard to survive. A bunch of friendly onboard crew, the food wasn´t much but considering on what I paid for the ticket i was still satisfied. I noticed the details. You have a personal screen, the staff onboard served me regular water, I had my own bottle of water, blanket, earphones, and a menu of what you can buy onboard. Also good internet connection. My luggage arrived without a scratch, so also a cred to SAS ground services.
| 8
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EasyJet
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✅Verified Review| Stockholm to Luton was scheduled to depart from Stockholm at 21.30 on 2nd June. On airport monitors it was displayed that the flight was delayed until 22.30. No one from Easyjet showed up so we asked airport information and were told that flight was cancelled and that there will a flight the following day. We stayed at the airport hotel and took a 5.00 am flight for Gatwick the next morning. We asked Easyjet to compensate us for the flight but they said the flight was delayed and not cancelled.
| 1
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SAS
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✅Verified Review| Stockholm to Manchester. Appalling customer service. Flight cancelled at 3pm for 5:05pm flight on 19th May even thought it was evident flights were being cancelled earlier due to radar issue. No information given by SAS either by printed A4 sheet (how hard is that to do!!) or staff on the ground. Total chaos around the SAS desks for re-booking. Supposed numbering system by a little ticket from machine (which we found out about by word of mouth) turned out not to be operated and people were seen by simply queuing so we could have been seen earlier had we (an multiple others) known. No refreshments offered until 6pm, a bottle of water, and no voucher for anything more substantial. Some passengers had been waiting since 12 noon and this was their first drink as they were worried about leaving the desk area. No overnight accommodation offered when flights only available next day. We were basically all left to fend for ourselves. In the end we got a flight from Copenhagen to Manchester on 20th but no attempt to help us get there, no bus/coach, and that despite there being 17 of us. Had to arrange own car hire and drive 650km or thereabouts. Will never fly SAS again. Worst customer care I have ever experienced.
| 2
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SAS
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✅Verified Review| Stockholm to Stavanger via Oslo. Took 5 flights with SAS Scandinavian in September 2016. Mature and courteous crew. Very nice lounges all over Scandinavia. Convenient facilities offerred for business class passengers "SAS PLUS" such as priority boarding, free lounge access, priority baggage clearance. Planes look and feel worn down with no TVs.
| 9
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SAS
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✅Verified Review| Stockholm to Thessaloniki with SAS Scandinavian. Staff seemed unhappy and not enjoying their job. Not friendly when talking to passengers, no smiling and not very helpful. The plane was hot without air conditioning system. Flight was delayed because of a broken table which was fixed with some tape when all passengers were boarded. Service was perfectly efficient but I decided to play a game. Whenever a flight attendant did something for me - offer bread, pick up a drink, etc I was saying "thank you". Not once did the flight attendant said "you are welcome". Food is not included in the overpriced ticket cost. Only tea and coffee is free which you can refill as many times as you want. Also, staff didn't speak English so I asked my co-passenger who knew Swedish to translate for me. Generally, I wouldn't recommend this airline.
| 2
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SAS
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✅Verified Review| Stockholm to Zurich. Terrible experience checking into SAS today at Arlanda. I fly internationally often, many times through Stockholm. I have NEVER had an experience in ANY airport like I did today. Because I am flying from Stockholm, via Zurich (staying overnight) and into Washington DC, I was not able to check in on-line. I knew I needed to see a counter agent before I even got to the airport. I followed the signs to the correct check-in and presented my confirmation and Star Alliance gold card to the SAS agent who was at a mobile counter outside of the lines to see an agent. He immediately and very rudely told me I had to check in at the kiosks. I tried to tell him that I wouldn't be able to check in at the kiosks, but he was uninterested in my response and told me, "that's what we do here." Sure enough, I was not able to check in at the kiosk and went back asking to see his supervisor. He kept saying that he was a supervisor. In the meantime, I was so flustered, I thought I had lost my passport. I told him I wanted to speak to someone who was his supervisor or boss, but the person I finally talked to said he was at the same level as the person with whom I had the problems. The second supervisor I spoke with was someone nicer, but never apologized for the way in which I was treated. Despite the fact that my husband and I fly often to Stockholm, we will do whatever we can in the future to avoid flying SAS. SAS customer service has noticeably decreased in the last 5-8 years, and after my experience today, I will avoid SAS in the future in any way I can.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Strasbourg to Paris by TGV was excellent, very fast and precise, although the car arrangement was strange and the cars were quite old. The flight from Paris CDG to Athens had good and bad aspects. The crew was very pleasant, the plane left on the minute, the seats comfortable and the food much better (I think AF has the best food from the big EU airlines). On the other hand, the plane was very dirty (I boarded among the first and I think that it wasn't cleaned at all after the previous flight), out of the 3 reading lights in my row only 1 worked and the gate waiting area in CDG airport is dirty, cramped and horrible.
| 7
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Vueling
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✅Verified Review| Stuttgart to Barcelona. Arriving at STR airport, everything seems fine. According to the airport flight monitor, there was no delay, sched. dep. 14:55. I also checked on the Vueling website and was shocked: new expected departure time 19:00 because of "operational reasons". But was the flight delayed or not? The airport still said the flight would be on time. So I checked in normally, went to the gate, the gate staff came on time and turned on their computer. Only problem: there was no aircraft at the gate. They knew nothing about the delay. When passengers complained and showed them the Vueling website with the delay, the staff announced: "We don't know where the plane is, but according to passengers the plane didn't even take off from Barcelona." We got food vouchers, but still no information whether the flight would even operate. 4 hours later, they announced a new departure time of 19:30. In the end, the plane departed at 19:55 - five hours later than expected. The flight itself was okay, the plane was very new, service was normal, the seat pitch was quite low. But they didn't want to comment on the delay, very unprofessional. The return flight had also a delay, but at least "just" 40 minutes. Customer service via E-Mail is an absolute horror, it takes weeks for an answer. Telephone hotline is constantly occupied. In short: the airline has the potential to be a good LCC, but their operations are just poor (nicely said). The customer gets zero information from Vueling, even the airport gets zero information. No customer service available. A lot of delays. The Airbus planes are in good condition, inflight staff is decent, seat pitch could be better. I'll try the airline again in the coming years, hoping they improved their operational difficulties.
| 5
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SAS
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✅Verified Review| Stuttgart to Helsinki via Copenhagen with SAS Scandinavian. Staff seemed a little bit unhappy and not enjoying their job. Not friendly when speaking to passengers, no smiling. Airplane was really small and it was very hot. Air condition really weak. I would rather not choose them again. Prices are okay but I would pay a little bit more to fly with Lufthansa.
| 5
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Lufthansa
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✅Verified Review| Stuttgart to Moscow via Frankfurt. On route from my home town Munich to the airport of Stuttgart I realized that I had forgotten my passport at home. Unfortunately it was too late to return. I started to panic as I had to catch a connection in Moscow bound for Hong Kong and all tickets, including the Lufthansa ticket to Moscow, were not allowing any changes - meaning I'd lose all tickets worth approx 2000 Euro if I weren't to get a hold of my passport somehow. I called the LH Senator hotline and they were just wonderful - they really went the extra mile in order to help or offer solutions. They even offered to change my non-changable tickets if it was of any help. Same for the ground staff at STR and FRA airport. Everyone envolved cared and showed the best customer care possible. In the end I had a friend fly from MUC to FRA to deliver my passport. With the help and care of LH my problem was solved and I could travel as planned. The flights were the same high level of quality as all Lufthansa flights.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Stuttgart to Toronto via Paris. Included in the bill for the fare was the reservation fee for 2 seats. When my passport data was requested in the week before the flight, one of the seats was not listed anymore. I had to book that seat and pay again by phone but was assured to get a refund. Starting in November 2016, I repeatedly applied for this refund, adding proof of confirmation and payments. Until today, these proofs have been ignored and a refund denied stating that no booking or can be found and the payments were correct. In addition, my connecting flight from Toronto to London was cancelled due to bad weather and, unless I wanted to spend the night in Toronto at my own expense, I joined with 2 other stranded passengers to rent a car to get to London. Although I booked and paid the flight with Air France, it referred me to Air Canada which denied my request for compensation and a refund of that leg of the flight. Air France totally ignored my request for a refund and, of course, also denied compensation.
| 2
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Air Europa
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✅Verified Review| São Paulo to Madrid to Lisbon. I've never had such terrible flight experience. The plane was dirty, my seat had a greasy face print at the window and the chairs had a strange smell, and there was no PTV. I tried to remember the last time I took a 10 hour international flight with no individual tvs or entertaining, may be 20 years ago! When I tried to connect the headphones (my own, cause you had to buy theirs for 3 euros!) the sound didn't work. The lunch tasted disgusting and badly cooked. I am a vegetarian so I asked for the pasta: a block of pasta with really sour tomato sauce and cheese. At least they served good Spanish wine (but after 3 hours of flight it was over) breakfast was something else, the old cold sandwich had cheese wrapped in ham, which made it impossible for a veggie to eat it.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| São Paulo to Paris CDG. The ground staff in São Paulo were helpful, but I've never experienced a grumpier and haughtier cabin crew. While serving breakfast, one of the flight attendants spilled coffee on the sleeve of the brand new cashmere sweater I was wearing. She muttered a quick 'pardon' under her breath, without even looking me in the eye. I didn't even get a proper apology! The food was terrible. When we arrived in Paris, we had to disembark via old-school stairs and wait for 5 minutes in the rain on the runway before buses finally showed up to take us to the terminal building. Immigration at CDG takes forever even if you have a Sky Priority and a EU passport.
| 1
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Turkish Airlines
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✅Verified Review| TK is my preferred airline. As living on the Asian side of Istanbul, I booked last flights to CDG & BRU from/to SAW Istanbul Sabiha Gokcen airport. It seems that TK offering from/to SAW not the same product as from/to IST and that the SAW TK fleet are old compared to the fleet based in IST, shortly not the same product. OK, we had during my last flights (SAW-CDG-SAW & SAW-BRU-SAW) a “Flying Chef†on board, but no choice on food, only Y configuration and no inflight entertainment IFE (personalised screens) available. The ground TGS staffs at business check-in counter at SAW airport has poor or no English knowledge and not communicating / speaking at all. TK should standardize the product and service and should offer and have in all airplanes same business and/or economy seats. You or your partner TGS have also a huge space of improvement by delivering as priority marked luggage. For inbound flights I had to wait 45-60 minutes and luggage didn’t been delivered with the first ones.
| 6
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Lufthansa
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✅Verified Review| TLV-FRA-TLV onboard A321, business class has an empty seat next to you and that's it. No extra leg room, recline, upgraded bedding, IFE, power ports, no beverage service on the ground. No pre warning from LH of this subpar product otherwise we would have not been there. FRA-MIA onboard A380 with a 2.5 hour delay. When leaving the lounge I asked the agent if all in order, 'yes' was the answer and we headed to our gate at 0945 just to be airborne at 1330. Returned to the lounge to find it packed, so back to the gate to wait there. MIA-FRA uninterested cabin crew, though polite, went thru the motions. We had to ask for everything we needed, as staff never came to check on us. Internet paid for but did not function. No mid flight snacks. Boarded a boiling cabin in the Florida heat to be told to wait till we taxi when the A/C will kick in - sweating for over an hour. My 6000EUR spent on those tickets were a total waste of money. The leg to TLV was as bad as the TLV-FRA, a journey in Economy. LH offered 200 Euro as comp for all the above hassles and discomfort. I let them keep it.
| 2
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Turkish Airlines
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✅Verified Review| Tallin to Singapore via Istanbul. It was my first time flying with Turkish on long haul flight and I was expecting a good experience. The food was bad on all the flights we had. The A330-300 from Istanbul to Singapore seemed old. The touch screens were not working normally, only with the remote that made navigation uncomfortable. The in-flight entertainment was really good though. It would have been nice if cabin crew would have offered drinks and snacks during the flight in addition to the dinner and breakfast served. On the way back from Singapore to Istanbul we were seated in the isle and it was just so cold, I was sitting with a hat, scarf, sweater, cardigan, blanket on me and my wool coat way over my head and I still got sore throat.
| 3
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Turkish Airlines
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✅Verified Review| Tel Aviv to Bangkok via Istanbul. The first leg was ok - on time, nice cold meal. The 2nd leg was not so good, especially the service of the cabin crew. It took them 4 hours to serve dinner (start to finish). many pax in economy had to take the trays to the galley because they weren't taken for long time. The lights were turned off very late although it is a night flight. The same problem happened when breakfast was served and many pax did the same after they finished their breakfast.
| 7
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Turkish Airlines
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✅Verified Review| Tel Aviv to Boston via Istanbul. Overall, a very good experience. Biggest negative was the very tight leg-room on the long-legs of this trip, especially since the person in front of me put their seat back as soon as we took off for the entire 10 hour trip. Big suggestion - get on the plane as soon as you can so you can store your carry-on in the overhead compartment, otherwise you are in big trouble for leg room. I felt claustrophobic on the Boston to Istanbul leg because of this issue. Felt much more comfortable on the 10+ hour Istanbul to Boston leg with my back-pack stored above me rather than under the seat in front of me. Also got a great price by ordering the ticket 4+ months in advance, though did have to pay extra for flight insurance.
| 9
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Wizz Air
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✅Verified Review| Tel Aviv to Bucharest. Not really low cost! Bad service turned it into a very expensive (and frustrating) experience for me and my family! I traveled with my wife and two children to Romania, and we were denied boarding at the gate of the flight back from Bucharest to Israel, because of overbooking. No matter how much we argued and insisted, we were refused. I must emphasized that at any stage there was no call for volunteers to give up boarding, as the EU regulation require in case of overbooked flights, before performing involuntary denial of boarding. The staff member at the gate told us that they are missing one seat, so 3 of us can travel. We explained that we cannot split. Only after we got back to the ticket office at the departure flights counters we were told that we are entitled only for a single denied boarding, as the 3 others had seats and chose not to fly. We had to buy new flight tickets for the next day in a different airline, as Wizz Air had no seats available in the following days. These one way tickets cost us more than the entire round trip with Wizz Air (although it was with another low cost airline). We had to pay for hotel another night, meals, transportation etc. I submitted a complaint and sent copies of all required documents and receipts. It took more than a month for Wizz Air customer service to respond, and their feedback is that they are willing to compensate me for denied boarding of only a single passenger. They provided very limited compensation for the other passengers. The overall compensation Wizz Air agreed for is €984, while my overall expenses caused by this denial of boarding was €2,426. Seriously, Wizz? We know that airlines overbook the flights, but compensate properly your customers when they are harmed by it! At least reimburse the actual extra expenses caused, I am not even talking about compensation for the frustration and trouble. Follow the regulations and ask for volunteers before you perform involuntary denial of boarding! Don’t split up families! If you deny boarding from a member of a family under a single reservation, compensate the entire family! None of us wanted to stay there. The youngest kid was crying, we all wanted to get home already, we had good reason that we explained that prevented us from splitting. Beware of Wizz Air. It may be low cost if you’re lucky, but it can become a very expensive experience if you’re not!
| 2
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Wizz Air
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✅Verified Review| Tel Aviv to Budapest. Pretty good airline. They seem to be really efficient in giving you the most for what you paid for. The leg room is a bit of an issue, I'm 1.70 so I didn't have any problem but for tall people I would suggest paying for the extra leg-room sits. They let the passengers board and depart from the back and front so there wasn't much of a delay. No food though, so come prepared.
| 7
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Pegasus Airlines
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✅Verified Review| Tel Aviv to Dubai via Istanbul. I flew on three Pegasus flights within 7 days. All were awful. The worst thing is the ridiculous limited weight for both checked and carry-on baggage. Carry-on is limited to 8kg (my small suitcase empty is 6kg). I weighed, transferred things to checked baggage, and re-weighed several times to meet the restriction. Then when checking in, even though my carry-on bag only weighed 7.2kg (which was perfectly visible on the scale), the Pegasus agent kept insisting that my bag was 2kg overweight. When I asked how much the extra weight (which she couldn't understand was actually below 8kg), she shrugged her shoulders. It was complete incompetence. Finally her supervisor explained that the weight was fine. Fortunately, a fellow passenger told me that a passenger could carry on a second bag that wasn't even weighed! So, naturally, I put my heaviest items in my extra bag - only to return the heavy items to my carry-on bag right after it had been weighed. The whole thing felt like harassment and was totally absurd! I went through this hassle on each of the three flights. Finally, nothing on board is without cost. Not even a drink of water is provided. I'll never fly Pegasus again, and I don't recommend that anyone do so.
| 1
|
Wizz Air
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✅Verified Review| Tel Aviv to Kaunas. The departure was from the smaller terminal 1 at Ben Gurion airport. Since check in is done well in advance, and since I did not check in any luggage, I could pass the long lines and go directly to security. This was very convenient. If you don't want to pay extra you can only carry a small bag at this airline, but they make that very clear even in their advertisement, so it can hardly be a surprise for anyone. What is more annoying is that you cannot choose seats at check in without having to pay extra. Consequently I was placed in a middle seat, even though the aircraft was only half full. But the person next to me moved away quickly so I could move to the aisle seat. Seat comfort was not too bad, the seatbacks could not be reclined, but being tall I find it more annoying if people in front of me recline their seatbacks without looking back. The catering on board was very uniinteresting, and for someone who does not eat gluten there was hardly anything available. But I had brought my own food, so that was not a problem. All in all the flight was pleasant enough, and even though we were a bit delayed at departure we arrived in time. Since this is a low cost airline my expectations were not very high, but I would not hesitate to fly Wizz Air again, especially since they have lots of interesting destinations that no one else flies to.
| 6
|
Turkish Airlines
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✅Verified Review| Tel Aviv to Milan via Istanbul SAW return with Turkish Airlines. An early start Tel Aviv to Istanbul, 0620, Boeing 738, the usual service, nicely groomed flight attendants, polite, helpful. A cold snack and arrival in stormy Istanbul just to disembark the aircraft by uncovered stairs, nice wet welcome to Turkey. Transit area very crowded, mostly with Pegasus passengers. Istanbul to Milan, again by bus and this time covered stairs. A320, again, nice crew, hot lunch, full bar service. Arrival at MXP with a full security screening as if we were about to depart. Never been screened before anywhere entering a country. May have to do with our origin. Return, a quick friendly check in at Milan but terrible long lines at security and passport control. No gate posted for the departure until 55 min before, so uneasy walking around not knowing which wing to proceed to. Long tarmac delay with no explanation from TK. In general their English annoucements are difficult to understand. A320 with a friendly crew, nice hot lunch and a nice bar service. This time a jetway in Istanbul, good shopping, but staff does not speak English. Is this an International airport? Then get personnel who can assist in English. Istanbul to Tel Aviv on an A320, every seat taken, very bumpy, cabin too warm (seems to be the norm with TK) but crew managed to serve a nice cold snack and a full bar service.
| 8
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EasyJet
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✅Verified Review| Tel Aviv to Paris CDG return. We arrived at Tel Aviv to see that the flight had been delayed 50 minutes. When the time comes to board the plane we get the news that takeoff has again been delayed because the plane had reached its weight limit. The flight attendants went around offering passengers trips to different destinations in order to get them off the plane to decrease the weight. After a few passengers left, we got yet another call from the cockpit informing us that we will not be landing in Paris, but in Milan to refuel. In a matter of minutes we were airborne. Its worth mentioning that the cabin crew had the decency to offer complimentary beverages and snacks to make up for the inconvenience. The food was average, simple meals most of which are sandwiches that I do enjoy. The seats on the flight were uncomfortable. The distance between the seats was insufficient lacking legroom which made the flight uncomfortable. We arrive at Milan only to hear more bad news, we were told that the plane had hit a bird, which meant that we had to change planes. To summarise the story, we arrived at Paris CDG after an 8 hour flight, exactly double the amount of time it should have taken. We had lost half of a day on our short trip, arriving at 5:30am local Paris time instead of 12:30am. We arrived tired, with very little time to sleep.
| 4
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Norwegian
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✅Verified Review| Tenerife South to London Gatwick with Norwegian. Flight departed and arrived in time, the on-board wifi worked perfectly and let me send e-mails, checking facebook, chatting and browsing without any issue during the whole flight. Cabin crew was nice and professional. Videos were being played on the overhead screens with subtitles to those who do not have headsets.
| 10
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Norwegian
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✅Verified Review| Tenerife South to London Gatwick with Norwegian. I purchased a seat for an infant (less than 2 yrs) - we did this as it was a long flight but it seems the check-in staff were not trained to handle this. They were very rude and rejected us saying an infant cannot travel on a child ticket and the ticket was cancelled. It was a foreign country and with a 8 months old baby we were in a mess - all due to untrained staff at the check in desk. Then we had to call the call center and wait for 40 mins before they accepted us. It was a most stressful period and all due to Norwegian. So if you are planning to purchase a seat for an infant beware, they will ruin your holiday after taking the extra money.
| 1
|
EasyJet
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✅Verified Review| Tenerife to Manchester. The cabin crew were professional and polite. A passenger had a severe peanut allergy, and the crew made an announcement to make other travellers aware and request us to refrain from eating or opening anything containing nuts. Boarding was smooth, with the passengers split in two groups. The crew directed us to the stair case closest to out seats - this made boarding the plane quite smooth. I will use the airline again in future, as it was value for money and a very positive experience. Thankyou Easyjet.
| 8
|
Wizz Air
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✅Verified Review| Terrible airline. Everytime I fly with Wizz Air I swear it will be my last. They charge far too much for luggage. The ticket prices go up and down as they wish. A flight from Vilnius to Doncaster cost over 200 euros - I could have flown to a different continent for that much. Absolute rip-off. Both flights were delayed as well. Complete disrespect for customer and the cabin crew didn't even compensate. Only plus - 32kg luggage. For which you are charged 40 euros.
| 2
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Grupo AirFrance-KLM
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✅Verified Review| Terrible customer service! I had a ticket from Ibiza to Amsterdam, and a separate ticket from Amsterdam to Oslo the same night. Without contacting me, they sent me an email the same morning informing me that my ticket was rescheduled for the day after due to overbooking. They did not even ask if it was ok and just cancelled the ticket, making me lose my flight from Amsterdam to Oslo. So I had to buy a new ticket from Amsterdam to Oslo. If you overbook, please ask the customer before canceling a ticket. And please be respectful when you speak with your customers.
| 1
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Air Europa
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✅Verified Review| Terrible organization at Air Europa check-in for my flight from Barcelona to Madrid. I arrived at check-in two hours before the scheduled departure time, finding myself at the end of a very long, snaking queue full of families with large amounts of luggage. There were no Air Europa staff directing people to the self-check-in machines, which were invisible as they were hidden behind another queue of people. After standing one hour in that slow-moving queue I caught a glimpse of the machines which finally appeared. The machines are efficient and it took me less than five minutes to get my boarding pass (I didn't have any luggage). By the time I got through security and found the gate, boarding was already underway. It's quite likely I would have missed the flight or had to make a very stressful dash for the gate had I stayed in that queue - there was at least another half an hour or more before reaching the counter. The flight itself was fine. We were bussed to the plane, a spacious and clean 787 which shook and rattled for much of the journey. WiFi was available, as was entertainment on personal screens including maps. The seats are quite comfortable with reasonable legroom - certainly no complaints for a 1 hour flight. They made an attempt with a buy-on-board service but the flight is so short and the plane so large that they didn't reach where I was seated. A strong point is that cabin staff were numerous and visible, they double and even triple checked seat belts and other security regulations. Early arrival in Madrid.
| 6
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Iberia
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✅Verified Review| The Iberia check in in Orly was efficient although the check in agent did ask me to change my seat on the plane instead her doing it - I guess she couldn't be bothered so early in the morning. The breakfast they served from Paris to Madrid or anywhere in Europe has not been changed for the past few years - packet of fruit, yogurt drink, a biscotti, a croissant and eggs with tomato sauce. Transit in Madrid was quick and easy but lounge in T4S in the morning was full and crowded. The mid range A319 on the way to Tel Aviv had dedicated business class seats but clearly the cabin is dated and seats are well worn. Choose row 2DF for the extra legroom. Cabin crew were friendly, helpful and present on both flights and they were extremely apologetic for the malfunctioning handheld entertainment device. Turned out all the machines they had on board were not charged on the ground. They also gave out a laughable amenity kit for the 5 hour flight.
| 5
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Vueling
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✅Verified Review| The Valencia to Paris Orly flight was delayed to more then 8 hours (from 20h35 to 04h25). In the airport there was nobody to give us any information about what was going on. They were just texting us messages (10 in total), saying that "sorry, your flight is delayed, we're working on it". By midnight, they made us mount to the aircraft, but after half an hour they told us that their team is tired, need rest and thus, we should descend from airplane back to the airport and wait another 4 hours till the next flight. We (about 200 passengers, many with little children) we forced to wait without food and water in the empty cold airport. Vueling didn't offer anything, even breakfast or coffee when we were finally ready to fly at 4h25. No flight compensation were offered. It was the worst flight experience in my life.
| 1
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SAS
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✅Verified Review| The airplanes are almost new and the service in the ground and on board is impeccable. Operations were on time. Considering the competition in the Scandinavian routes, the relation cost-servicebias actually quite good. They also provide a high frequency of flights, making it easy to get when you want to your destination.
| 10
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Vueling
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✅Verified Review| The customer service is horrendous. I booked a return flight from London Gatwick to Bilbao for my wife and 2 kids on the 14 July. I immediately realized I had booked the wrong return date. I phoned them as soon as there office opened and the advised that I could cancel for a refund (of which I got email confirmation) and then you rebooked the return online. I was told the refund would take 10 days. That was almost 7 weeks ago. I have phoned them about 8 times chasing my money and each I get told that it has been processed and I just need to wait. I was also told that I can't speak to a supervisor or manager. They said if I fill out the online form that a supervisor will contact me - I'm still waiting. I have emailed twice. Once they replied that it is being dealt with, the other they said that as the flight wasn't delayed that I'm not due any compensation - what the hell, they obviously didn't even read my email as it was the refund for a ticket they cancelled that I am chasing. The ratings don't allow me to put down zero otherwise I would. The customer service is ridiculous, and management is cowardly for not dealing with real issues. To wait for 7 weeks to be refunded money is pathetic.
| 1
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EasyJet
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✅Verified Review| The easyJet flight from Berlin-Schönefeld to Barcelona was great. The plane departed on time and the flight was better than I expected. The cabin staff was very friendly and the seats are comfortable enough. The legroom was better than legroom in other low-cost flights. I had to pay for my seat and for the food. But the focaccia I have bought for 3.5€ was hot and very delicious. Juice for 3€ was a bit expensive if you compare it with the good price of the focaccia but it was also good. The small room where I had to wait before Boarding was not comfortable because I did not have a seat for 10 minutes. Like in other low-cost or regional airlines there was no IFE but for 2.5 hours it was okay. The value for money was good but other low-cost carriers are much cheaper with the same service.
| 9
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EasyJet
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✅Verified Review| The easyJet flight from Bordeaux to Amsterdam was my worst flying experience, until the flight back that is. First off the deceitful way of announcing delays, google told me the flight was going to be delayed 2h50min straight away but easyJet said 10mins, then 20mins, then an hour, then we stand at the boarding gate for 40. Finally I board to sit next to an overweight undershowered fellow. All we got offered was a glass of tap water. Got to hand it to easyJet though, they managed to get us back in 2h50min, just 10mins shy of the limit to get our money back. Avoid this company.
| 1
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EasyJet
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✅Verified Review| The easyJet flight from Milan-Malpensa (MXP) to Rome-Fiumicino (FCO) takes less than one hour, so the inevitable discomfort of somewhat limited elbow room and legroom is acceptable. The flight was a few minutes early at takeoff and several minutes early at landing, service being limited - both ground an onboard - to the very essential, there is little to comment. Overall, a simplified, reliable and very convenient transportation service.
| 7
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EasyJet
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✅Verified Review| The easyJet flight from Naples to Paris scheduled for 2.5hrs. On arrival at airport, told flight cancelled. Offered alternative flight to Lille with bus trip to Paris. The 2.5hour trip ended up taking 7 hours and 50 minutes. easyJet did not attempt to inform passengers of the plans. We boarded flight to Lille having been told we would need to make our own way to Paris by train. But once on plane, we were told we would be catching a shuttle bus to Paris that would take 2 hours. The bus driver told us the trip would take at least 3 hours, not 2 hours. On arrival at Paris airport, the bus driver did not know how to enter the airport. Hence, time spent parked in middle of road whilst he made phone calls to find out info. I repeat the 2.5 hour trip took 7 hours and 50 minutes. We were not provided with any food or drink whatsoever during this prolonged trip. No apologies were made. The little bit of information we receive was incorrect. We boarded the plane expecting a train trip to Paris but ended up with a lengthy bus trip that we were told would take 2 hours but ended up being closer to 4 hours.
| 1
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EasyJet
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✅Verified Review| The easyJet flight from Paris to Milan is okay, the airports are not too far from city. But for the last 3 times I went from Milan to Paris (round trip), all the 6 flights were late by at least 30 minutes. This last flight is 1hr 20 late. 6 times in a row cannot be a coincidence. I will prefer to take other low cost companies from now on. The service in general is the same, but I know that I won't have to wait for the late airplane in every flight.
| 5
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Turkish Airlines
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✅Verified Review| The flight from Istanbul to Ankara is relatively short but on an early morning with good weather, it's a beautiful flight with a great view from the window. The service on Turkish Airlines is great even on this extremely short trip. Beverages and a breakfast sandwich are served. The breakfast was a simple cheese and tomato sandwich which seems quite standard for turkish breakfast but not too appetizing for me. On the flight to Ankara there was no in-flight entertainment system but there was on the return flight to Istanbul.
| 10
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Jet2.com
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✅Verified Review| The flight from Madrid to Santiago de Compostela was on time on a busy friday afternoon, the cabin was very clean, good and friendly service provided by the cabin crey. Iberia Express provides a very good inflight entertainment system for this short-haul flight of about one hour. Seating comfort is standard but nothing special.
| 9
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Norwegian
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✅Verified Review| The flight from Santorini was part of a package Holiday. It was a late night flight. Despite other airlines still taking off this flight was cancelled because of adverse weather conditions. Instead of taking off at 23.55 we left at approximately 17.00. On return to UK Norwegian could not be less helpful. They refuse to enter into any dialog about their decision and the reasoning behind it.
| 3
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Wizz Air
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✅Verified Review| The flight to Baku was on-time and without any major problems. The staff were friendly, very attentive and spoke very good English. It is a bit of a struggle flying a low-cost airline for four hours when you don't have the access to free water and can only get a water bottle for 2€, yet paying 80€ for a return flight to Baku from Budapest is an amazing deal considering the distance. Compared to other airlines, I like that they use the A320, which is much less prone to turbulence.
| 5
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Grupo AirFrance-KLM
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✅Verified Review| The flight to Paris was uneventful. Halfway through my vacation they announced yet another strike. However they assured me the long haul flights would not be interrupted. Such was not the case. First we waited to board, then halfway through the taxi we returned to the gate for technical reasons. We all deboarded and were told we'd be on another plane within 20 minutes. Over an hour later we were put on busses and driven to a point 15 minutes away where we climbed a flight of stairs to stand in a hot tunnel at the open door of a plane. We were then told that the crew would be in overtime if we left at that time. In other words were were not permitted to get on the plane. Everyone had to turn around and wait at the door for busses to come back to take us back to the terminal which took another half hour. We were taken back to the terminal and told to go back to ticketing where we were left standing alone for half an hour before they decided what to do and opened several counters. We were then told to go out and get in a bus to go to a hotel 10 miles away. There was no dinner voucher. We had started boarding slightly after six. By this time it is now past 23hr and no one had eaten. I took a cab on my own dime. I am now at the hotel and am supposed to be picked up at 10 to be taken back to the hotel. I will never fly Air France again.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| The flight was delayed due to some issue with the luggage. All in all the flight was very good. It's when we arrived in New York to find out that our luggage was not on the plane. We found out after waiting for about 30 min watching the conveyor go round and round. Then we find out that there is a Air France person with a list of people whose luggage was not on the plane. First of all if they knew this, why didn't they call us out instead of making us wait. They tell us it is still in Paris and it will be on the next flight and delivered to our house the next day. After several calls and agents that don't seem to know what is going on, all they could say is Sorry for this convenience. 2 days later we find the luggage was routed to Atlanta, then Albany NY. This is the 3rd day and still waiting to hear when it will be delivered. Air France failed big time with the handling and the communication with our luggage.
| 6
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Turkish Airlines
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✅Verified Review| The flight was very good. Delicious meals, interesting inflight entertainment, comfortable seats etc. Cabin Crew was friendly. I hope that Turkish Airlines renews its old aircraft like the A321 (Sharklets). The seats are incredible and fresh!
| 10
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EasyJet
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✅Verified Review| The more I fly with easyJet the more impressed I become, flew from London Gatwick to Lanzarote. Ground staff were terrible a few years ago but now they have become very professional, they don't rush you as much as they used to. They are there to help. I flew to the Canary Islands on a 4 hour flight and it was very comfortable. I was on a recently refurbished aircraft and the slim seats prove to be more comfortable than they look. The crew are very helpful, of course they try to sell a lot but they do it in a friendly way. Food and Drink is affordable, especially if you get a meal deal, but some of the products are extremely over priced. The magazine is basically sell sell sell! I wouldn't recommend giving it a read as not much entertainment on it.
| 7
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SAS
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✅Verified Review| The new SAS business class really is a great product - and fantastic value for money, at least when booking it from outside the Nordic Countries. When I was looking for business class seats in March from Frankfurt or Milano to HKG, SAS was the best on offer in terms of value for money, a third to other Star Alliance carriers. The new seat is really great and comfortable - and the overall cabin rehaul works very well with a sense of peace and relaxation, particularly on SAS A330. SAS could improve a bit on food - and the airport experience in Arlanda (e. g. no lounge SAS lounge after passport control). Staff were friendly but also a bit reserved. Certainly room for improvement there as well if they want to reach a more international clientele connecting via Stockholm.
| 8
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Norwegian
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✅Verified Review| The outward and return trip from London Gatwick to Copenhagen with Norwegian were each about 20 mins late departing but did the job and got to the destinations without any problems. However, on the return flight we had an issue never encountered in flying before. We walked from row 1 to row 21 very slowly as a full flight and folk putting their hand luggage up. Having arrived at row 21 we had difficulty finding anywhere for our hand luggage. The air stewardess said very tersely that there was no room for our luggage and that I had to return to row 1 and give in my luggage for the hold, even though it was not oversized. There was a whole queue of people behind me and this was physically impossible. I explained to the stewardess this was not possible to do. She was so extremely rude telling me did I want to fly or didn't I. Eventually my daughter and I did find some space for our luggage but the stewardess should have helped not be so very rude.
| 2
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Eurowings
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✅Verified Review| There is almost no customer service. My young children and I intended to fly from London Heathrow to Mallorca via Duesseldorf at the end of May. When it was clear that the delay to the first flight would mean we would miss our connecting one, I got fobbed off 3 times at Heathrow when asked to book another connecting flight. We didn't get coupons for a meal while waiting for the first flight. I couldn't rebook another flight on my own initiative as I had checked luggage. Don't worry, I was told, they will take care of you in Germany in any case. Well, there had been some weather issue and a security issue at a close by airport: there were at least 500 people in a queue for 2 customer service people. Back to front of hall and around food courts. People said they had been waiting for 5 hours and more. Some of them said I had to go back in to retrieve my luggage. Airport security and baggage then told us our bags were on their way out. Wait by gate 1. We followed up regularly with the baggage person, but by 10 pm, 5 hours later, no luggage. I took my kids to a hotel and by early the next morning flights I had booked myself as there was no one on phone or in person. My luggage was lost for nearly a week and each contact with the airline was time consuming, one agent was outright rude. Now 2 months later I have spent days trying to get the simple answer from the airline I need for travel insurance: reason for the delay. I have to put one star, but I would rather give none. It is still beyond my imagination how a German airline gets away with this.
| 1
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EasyJet
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✅Verified Review| There was a half hour delay on my most recent flight from Berlin Schonefeld to Pisa with easyJet. Flight quality is fine. I understand you're not paying for amenities so it's ok that it's so basic. There are no outlets or screens, and of course you have to pay for food. In my experience customer service is quite terrible and sadly the only thing I remember. I normally have a jacket with me for cold air temperatures inflight. I have never been told that my backpack can't fit under the seat (because it can and it does fit) in front of me and I need to put it overhead or that I need to put my jacket on or overhead for takeoff and landings until this flight. And I am a frequent flyer. This nitpicking, which coincidentally was only for me, felt ridiculous. With all the add-ons (eg. 18 euros per kg overweight check-in baggage) it's not even good value. I will not take this airline again.
| 1
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Vueling
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✅Verified Review| There were two flights with Vueling Airlines. Helsinki-Barcelona was 4 hours delayed. No information provided and no assistance in rearranging the missed connections. The seat space was the smallest I have experienced, impossible even to sit properly. There was no service or offers to buy beverages on the flight. The return flight was also delayed, two hours, with no information or assistance. I had to arrange a sleepover in Helsinki myself with my own money, as all transport to my home town had left. On this return flight, the seating was reasonable and service proper. The lack of assistance with missed connections was shocking though.
| 1
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Norwegian
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✅Verified Review| This airline is terrible. In taking a simple flight from London Gatwick to Stockholm Arlanada, they managed to delay both my flight out and returning. The customer service lines are also closed on a Sunday, which is interesting because they certainly fly on Sundays so if there is an issue you are on your own. The big issue is the delay (over 3 hours) placed the flight in at 3 am which means there are little to no trains in and I had work in the morning. This airline service is disgusting and I will never fly again. They can't operate well and they don't even have the customer service to remedy their mistakes.
| 3
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Iberia
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✅Verified Review| This airline was a nightmare. Flew Madrid to Boston. Picked my seats 8 months ahead of time only to get there early and be told I couldn't sit next to my fiance who I had just engaged while overseas. Afterwards they stopped me on my way to the plane and literattly ripped my carry on out of my hand on the gate ramp and demanded it be checked even though a ton of other people were bringing their bags on and mine was small. On the plane there was a lot of overhead space. I had my benadryl for flight help and much more in my carry on that was important. AC was terrible and the plan was hot, amd it was a 7 hour flight. Supposed to be comfortable! I'll never fly this again. My ticket was supposed to be American, got switched to this terrible airline.
| 1
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Turkish Airlines
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✅Verified Review| This almost 11 hour flight happened in a brand-new aircraft. On-board entertainment as well as the seats were just perfect. As we flew from Kuala Lumpur there were some specialities like the fact that you are not able to buy water or go to a restroom after passing the security check, but this has certainly nothing to do with the airline, just the preamble to explain my later impatience. After boarding, it took the crew about 3 hours to organize the supper, what might be on schedule but beverages came even later! Never saw a crew being so messy. Almost every member constantly dropped something: our food, their own food, once they managed to drop a pasta portion twice. I asked for two beverages but the lady forgot my second request instantly (never happened before). So the whole catering procedure was messy, slow and ineffective. For the second meal the crew forgot our veggie meals, forgot to mention that the meals they offered contained meat. They were not rude nor disagreeable, just made this hard day far harder than it should be. Would try to avoid Turkish Airline for long flights from now on. By the way, the short flight from Istanbul to Zurich (3 h) in an old aircraft was perfectly organized.
| 5
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Grupo AirFrance-KLM
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✅Verified Review| This flight from Paris CDG to New York JFK was really good, probably one of the best experiences so far (apart from having loud kids around). The seat was really comfortable, enough space even if the seat in front of me was reclined. The meal was definitely the best I have had so far - big portions and delicious meat, everything was just perfect. The entertainment options were really good, and the earphone was an outstanding quality.
| 10
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Pegasus Airlines
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✅Verified Review| This is a budget airline, but with that in mind, I didn't have any problems with Pegasus Airlines. I paid USD $65 from London Gatwick to Istanbul-S.Gokcen direct flight. Flight left and arrived on time, the crew were lovely and accommodating to my needs and they spoke English. Refreshments were available on the flight for purchase but I always plan ahead and had my own food on me. There was no in flight entertainment available but then again it's not that long of a flight and to be honest it is a budget airline and as such what was available was what I expected. I would fly with them again.
| 9
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EasyJet
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✅Verified Review| This is a direct return trip from London Luton Airport to Paris and back with easyJet. To be fair, the trip to Paris was ok, but the flight back was terrible, with not one, but a series of unpleasant occurrences. The problematic flight from Paris to London Luton was due to set off at 9:55pm, but was delayed by an hour and took off at 10:55pm Paris time. Despite the delay, the boarding procedures were extremely inefficient. There was no sense of urgency despite the tardiness, especially given the fact that this is such a late flight. The gate number also changed mid-way through the delayed hour. When we scanned the boarding pass, my friend was stopped by one of the staff as he was carrying two backpacks. Despite the fact some people's roller cabin luggage alone is the size of my friend's two backpacks combined, that staff insisted that my friend must pack everything into one backpack only. My friend had to step out, repack everything into one bulging, overflowing backpack before he is let through. The content brought through the gate doesn't change, the two backpacks were far from exceeding the luggage allowance in the first place, and the staff has created nothing more than sheer annoyance and further delay in our already delayed trip. The flight was around 50 minutes long and given the 1-hr time difference, reached London Luton airport at around 10:45pm London time. By this time, my friend and I were very anxious as we need to catch the 11:20pm bus from the airport to the train station, if we miss that bus, we will miss the last train home and will inevitably have to spend the night out in the streets. Just when everyone is getting their luggage from the cabin and gearing to leave, a flight announcement sounded saying that the bus to the gate will not be here for another ten minutes, and we were frustrated. Despite being late for an hour, the shuttle bus to the gate is still not scheduled on time! By the time the shuttle bus came, everyone got in, and we arrived at the gate, it was 11pm and we have barely 20 minutes to run to the customs, clear it, and dash to the bus stop. I have to run and dash through the crowd like a mad person, and we hopped onto the bus with only 2 minutes to spare. I don't think I will take easyjet again. What an ironic name.
| 1
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SAS
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✅Verified Review| This is a review of a non-flight and lying by SAS on August 30 that led to me, my husband and our son losing a day of our travel to the New York area. We were to fly with SAS from Riga to Stockholm and then on with SAS to Newark. As we arrived to drop our baggage, it was clear that the SAS flight scheduled for 11.10 had been pushed back to 1200 and we would not make the connection. We asked what could be done and the ground staff in Riga said that SAS was working on re-booking us. Then the flight was pushed back to 13.00. My husband called SAS and they said that if we flew with the delayed flight, something would be rebooked for us in Stockholm, possibly on a different airline and that if we had to stay overnight, SAS would either provide accommodation or reimburse us. They said if they rebooked us to JFK and we submitted a taxi receipt for transport to Newark where we had a rental car waiting, they would reimburse the cost. After a while, the gate agent where the delayed flight was supposed to depart said that we would be rerouted with Air Baltic to Rekyavik and then on with Icelandair to Newark arriving at 19.00, a reasonable time. As some of the passangers started getting their new boarding passes, the gate agent said that my husband and our son and I would be routed from Riga to Rekyavik then to Minneapolis then to Newark arriving after midnight. As we have to drive about an hour to our hotel, this was unacceptable and we were rebooked to a United Airlines flight the next day. The gate agent, speaking for SAS, said that we would not be offered accommodation by SAS or reimbursement for such since we had declined to take their "USA by night" tour through Minneapolis. I think that this offer was, in fact, part of a lie by SAS, since they led us to believe we would get to Newark direct from Rekyavik and should not have been surprised that we declined. SAS is an unreliable airline with misleading customer service, even if the Air Baltic gate agent acting on their behalf was cordial and helpful.
| 2
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Norwegian
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✅Verified Review| This is my first time flying Norwegian and I was very impressed with their Premium Economy cabin. Flew from Oslo to Oakland. With 46 inches of pitch, the product is between traditional fly flat business class (DL, AF, LH) and traditional Premium Economy (AF, LH, BA) which usually has about 38 inches of pitch. The result? You had much more room than the current premium economy offering by BA, LH and AF, but you pay much less. The leather covered seat reclines to about a 45 degree angle and has a legrest so you can really sleep in way you cannot duplicate with the typical Prem Eco seat. I normally pay about 2200-2400 Euros return for TXL-SFO-TXL on AF or LH. For Norwegian, I paid 1275 Euros return and that was just 5 days prior to departure. That is incredible value. The 787-8 was spotless and brand new. Flight attendants were courteous, friendly and ever present (an all Asian flight crew). The food was fine. The meal came in a box and with plastic silverware and glasses, but the food tasted good and fresh. Beer, wine and liquor were complementary. The entertainment wasn't as extensive as LH or AF, but I did find three movies/tv series that I wanted to watch. The screen was decent sized. The blanket was nice. There were not any pillows or amenity kits but I didn't miss them. I brought one of the many extra amenity kits I have from AF and just used that. The Oslo premium lounge was very good and had a wide selection of food, beverages and spirits. It was calm, quiet, cozy and not over filled with too many passengers. The lounge experience was just as good as any other full service experience at any major European carrier - maybe even a little better. It is understandable why Norwegian has won World's Best Long-haul Low Cost Carrier. It simply provides outstanding aircraft equipment, seat pitch, seat comfort, food, onboard service and ground services for much less than its competitors. Sure the tableware is not as fine, there are no pillows or amenity kits, but for this price you cannot beat the offering.
| 9
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Vueling
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✅Verified Review| This is one of the worst, if not the worst airlines I have ever flown with. Flew from Madrid to Lebanon via Barcelona. Both flights were delayed, I barely had time to make it to the second one. They have no blankets onboard and they do not offer food for a 4 hour flight, not even snacks and there is no entertainement. On top of all that, they lost my suitcase. It's been more than 48 hours that they are unable to track it. Never again Vueling.
| 1
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Turkish Airlines
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✅Verified Review| This is the first time I have flown Turkish Airlines and I had high expectations after seeing their commercials on TV and reading about them on various internet sites. I was flying business class from New York JFK to Bangkok via Istanbul (3 hour lay-over). My first leg was on a B777-300ER. The flight was 1 hour late departing JFK due to late arrival of the aircraft. The business class, flat bed configuration was 2x3x2, so even if you were seated in an aisle, you got disturbed by the other person wanting aisle access. I see this as a major draw-back on long flights (9 hours) when you are trying to sleep and someone is crawling over you multiple times to use the bathrooms. My second leg from Istanbul to Bangkok (also 9 hours) was on a A330 with a 2x2x2 business class configuration. On this plane you definitely want the middle seats as each person has direct aisle access. With that being said, the flat beds on both flights were spacious, comfortable and functional with lots of storage. The in-flight entertainment system was very good with an extensive and up-to-date selection of movies, TV shows, live sports etc. The food service was very good with the onboard chefs serving you. I did not use the WiFi, but it seemed it was difficult to connect to as many of the passengers in business class both flights were asking the flight attendants for assistance. The cabin staff were well trained, professional and attentive. Overall I would give them 4 stars, mostly due to the dual business class seat configuration when most of the Asian and Middle East carriers have individual pods and the one hour late departure from JFK.
| 8
|
Turkish Airlines
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✅Verified Review| This is the first time we have flown with Turkish Airlines and it was superb. Check in was quick and easy as was the priority fast track and boarding. On board the first flight the crew were friendly, helpful and attentive. The seats wide and comfortable and the food and wines excellent. The lounge in Istanbul was large but with plenty of seating and a wide choice of freshly cooked food and snacks. Not that we ate having had a delicious lunch. We boarded the plane to Mauritius and were immediately impressed by the welcome, the cleanliness and the comfort of the cabin. Straight after take off the Chef (yes they have an on board chef) came round with the dinner menu. Pre dinner drinks were served with small bowls of nuts and olives to be followed by a variety of hot and cold canapés served from the trolley. Our tray tables were beautifully set and dinner was served with all the little extra chefs touches just like in a first class restaurant. After an truly wonderful meal the cabin crew asked could they make up our beds. A bed pack was produced with mattress pillows and duvet. Our seats then became fully flat beds and I had a restful night. Having already chosen our breakfast we were wakened to yet another lovely meal. Arrival was on time and our baggage arrived quickly We had the same experience on our return flights nothing was too much trouble for the excellent staff. Having travelled to Mauritius many times in British Airways business class and experienced the scruffy aircraft and the lack of service, travelling with Turkish Airlines was a breath of fresh air much more @like being-in first class. I cannot recommend Turkish Airlines highly enough and look forward to travelling with them again. Turkish Airlines deserves 5*.
| 10
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Vueling
|
✅Verified Review| This is the second time flying with Vueling on the same route which was Manchester to Alicante return. On this occasion we did have an issue which was my fault. I had accidently put one of the children's names down under her mother's name who was traveling with her and it should of been in her dads name. I didn't notice this until about 1 week before we travelled. I contacted customer services and they said it could only be changed unless I paid £470, I pleaded with them and asked for a manager but was told unless I pay, the name can't be changed which would mean the child would be refused check in. I reluctantly paid this then later sent an e-mail to the CEO of Vueling who was thankfully more understanding and arranged a prompt refund of the £470 and apologised. I am therefore not going to hold this against Vueling to much. I am a great believer that it is not what a company does, but what they do to correct an issue that is important. The check-in at Manchester Airport was fast and efficient and we were offered free check in of our cabin bags. We were about 30 minutes late in taking off but only arrived 10 minutes late into Alicante so can't complain. The aircraft going out was in reasonably good condition although probably could of done a with a clean, but like all budget airlines the planes get cleaned once a day and this being the last flight of the day what can you do. It got us and our baggage there in one piece and the staff were professional and friendly. The return flight from Alicante was pretty much the same as the outbound flight apart from it left exactly on time and the aircraft was newer and cleaner. I will fly with Vueling again and would choose them over the likes of Ryan Air. They give you a very generous luggage allowance of 23kg which is a lot more than many other airlines and they also charge a lot less for it.
| 8
|
Turkish Airlines
|
✅Verified Review| This month I used Turkish Airlines for the first time from Tbilisi to Dusseldorf via Istanbul SAW. Both times after boarding it took nearly 1 hour for take-off. Unfortunately there was no air conditioning (you can imagine the weather at the end of August in Tbilisi or Istanbul). The pilot apologized for that but of course, its hardly a consolation. The food on board is really good and the staff is well trained and helpful but I don't think I'd ever risk again to fly with Turkish Airlines.
| 3
|
Eurowings
|
✅Verified Review| This return trip, London Stansted to Vienna and return was the first time we have flown with Eurowings. We purchased BEST class tickets which meant that we had seats at the front of the plane and the middle seat isn't occupied. We also had a snack and drink included, and Star Alliance Lounge access which was much appreciated. On both trips the service was excellent from check in onwards. The flights were on time, the on board service efficient and friendly. The planes we travelled on appeared new and very smart and clean. We were pleasantly surprised by our first experience of flying with Eurowings and will be very happy to book with them again.
| 10
|
EasyJet
|
✅Verified Review| This review relates to a flight from Toulouse to London Gatwick in August 2017. I shall try and be candid and clear and as impartial as I can. Firstly, I found the website easy to use and clear and follow-up emails were constructive and informative. I found the Easyjet luggage charges to be very pricey. Check-in as operated in Toulouse was efficient and the staff well-presented and polite. While checking in I was aware of several elderly people struggling and no one being helped. Toulouse is often used by people travelling to and from Lourdes and as such attracts pilgrims and frail people seeking spiritual input. The flight to London was delayed by around 50 mins and passengers were herded into a waiting area. I witnessed an elderly gentleman struggle as there were no seats for him and staff ignored his pleas for help. I assisted the gentleman down a steep flight of stairs as the boarding process entailed steep stairs and then more stairs to board the flight. During the boarding of the flight only one crew member welcomed passengers and I saw 2 other crew members ignore elderly people struggling to place items into the overhead compartments. The safety demonstration as taken seriously and conducted in a professional manner. Snacks were available for purchase. The crew failed to deal with an irresponsible parent who allowed her child to run up and down the aisle during the flight. Disembarkation was orderly.
| 5
|
Grupo IAG
|
✅Verified Review| This review relates to the return portion of a flight I made to Ireland to attend a funeral. Cork airport check-in was a pleasure to use as the staff were friendly and efficient and made a very professional first impression. The departure was on time and it was nice to hear the Captain use the Irish language. I had a comfortable seat and found the seating to be ideal for a relatively short flight of around 1 hour. Announcements were made during the flight and a range of snacks and other items were also available. The staff were neatly presented and friendly. I saw one male cabin crew member go out of his way to help an elderly lady. However, I also saw a female crew member stand by as another elderly lady struggled with her bag. I intervened and helped the elderly lady with her bag as the crew member looked on. Arrival was on time and there were no issues at all in disembarkation. I hope to use this airline again. However, as a QANTAS frequent flyer it was disappointing that I did not earn points on this flight.
| 9
|
Norwegian
|
✅Verified Review| This was Norwegian's second flight to Singapore from Gatwick. I was travelling in Premium. Checkin was a breeze and I was checked in at the premium counter within a minute. Issued boarding card and voucher for the No 1 business lounge. Flight boarding was orderly and ready to go on time. ATC delayed us slightly but once in the air the service started. Good choice of alcoholic and soft drinks displayed on seat back screens and call button. Food was ok nothing special but tasty. Dinner was served and after lights turned down. The seat was great, it did go back far enough to allow for a semi decent sleep. Seat pitch 46 inches. Blankets and headsets given out. On this 12 hour 30 mins flight we were offered 2 meals and a chicken wrap half way through the flight. Staff are not walking up and down the plane in between service, but did respond to the call button immediately. Crew friendly and efficient. Inflight entertainment free and good choice. For a low budget airline this was impressive. Hoping my auction bid to be upgraded on the return leg is successful. Well done Norwegian.
| 9
|
Iberia
|
✅Verified Review| This was a leg of a One World Round-The-World Business Class Fare, so I had no choice, but to take this overnight flight between Madrid and Moscow. The first thing to point out is that the business class on this flight is just the renamed First Class Cabin from 15 years ago. The seats were the wider, but limited reclining type that you found on international flights 15 years ago. The entertainment system was more nostalgia with a small screen that was stored in the armrest and looping movies for the duration of the flight. The service was very pleasant, attentive and friendly with a variety of languages including English, Russian and Spanish. Overall, if this were a 5 hour day flight, it would have mitigated the impact of the antiquated seats and poor entertainment (who these days is not with some device to keep them busy for a couple of hours). Given the flight left at mid-night, one would have expected amenities more toward the red-eye flyer.
| 3
|
Wizz Air
|
✅Verified Review| This was my first and last time flying with Wizz Air. The airport staff were strange and not at all friendly. We paid the most expensive check in fee I have ever seen. The ticket price seem cheap but it is not. We stood in the same check in line as people with flights leaving 3 hours later while our flight was leaving in 30min. The screens above the check in counter is often used to inform passengers what line to stand in, but not here. The small and outdated airport in Nyköping Sweden is not a nice place to be. This trip was in the end much more expensive than a regular ticket from an airline with good service. Never again.
| 1
|
Vueling
|
✅Verified Review| This was my first experience using Vueling Airlines flying from Manchester to Tenerife South. I chose this route and flight as it was the quickest option for me, I did not review Vueling prior to flying and I had no expectations other than to get from point A to point B. I had originally been booked to fly to Tenerife two days prior with Jet2 from Newcastle but had to delay due to my mother being taken to hospital. When all was well I assessed my options and chose this flight because nothing was available from Newcastle. It left Manchester at 11.10 which was possible to catch by using the first train of the day to Manchester Airport. The cost for the flight was quite reasonable given it was booked less than 24 hours prior, but certainly not the cheapest option that day. The option to book your seat onboard was also available for a fair price, which I did. Frustratingly you can not check in online for Vueling flights from Manchester. As I had hand luggage only, it meant I wasted a little time queuing just for a boarding pass. I was given the option to check my hand luggage in for free but declined. Vueling use Terminal 3 at Manchester. I like it, it is smaller and easier to navigate, but it seems distinctly business like. It was fairly busy and I waited by the windows to see our aircraft taxi in and follow it down to the gate prior to the gate number being announced. Boarding our A320 (EC-LVU) started row 15 rearwards first. However not many passengers had arrived at the gate so other passengers were soon invited forward. We boarded via an airbridge and were met by a purser who was very welcoming and smiling. I was seated in 7A. I had lots of space available for my bag in the storages and enough leg room for me (I am 6ft 2ins). The cabin looked a little older than its three years age, but it was comfortable. Once boarding was completed I thought we might be going, but it took an age to refuel for the trip so that wasted quite a bit of time. Captain made a PA in Spanish and English about our route and flight time (4hrs 9mins) and we left the airbridge around 25 minutes late. The flight itself was smooth, no intrusive announcements. The crew kept up a cheery and engaging rapport with the passengers despite the language and barrier, they all spoke English, but were not like some Spanish crews I have encountered in the past who keep it very much service orientated. Had some very nice views on the flight down. Would have been nice to have an update on our location but that's just me. The inflight service consisted of two bar services, but crew could be seen taking items to passengers by tray in between. Interestingly no tax or duty free was sold on the flight. Not that I wanted any, but very used to seeing this on holiday flights. It did mean there was no pushy sell, which made for a nicer journey. The aircraft was not fitted with WiFi, again a little disappointing as I had heard they do have WiFi, and I most likely would have used it. Toilet onboard at the front has not been restocked with toilet paper I found it annoying as it was not as if the crew were particularly busy on the flight to have the time to make a cursory check. We arrived into Tenerife around ten minutes ahead of schedule. I was in the apartment 40 minutes later. Overall a good flight experience. I would fly Vueling again.
| 8
|
Grupo AirFrance-KLM
|
✅Verified Review| This was my first time flying Air France long haul. Everything (absolutely everything) went above my expectations for my flight from Hong Kong to Kiev via Paris CDG. I'm a very frequent traveler, so I know what to expect, but again, they pleasantly surprised me at every stage of travel. I don't review the booking process as I booked at klm.com where everything worked fine. The small issue was when buying online a la carte meal option (didn't work in Safari browser) I had to make in Chrome. Then I had trouble with paid seat option: seat of my choice disappeared from my booking. Contacted them via Facebook and got it done in 30 minutes. Perfect! In town check in in Hong Kong worked fine. At the airport boarding was done in perfect order. On the plane, I found seating quite satisfactory despite it being 10 in row (I booked Duo set at the back). Padding was comfortable, and recline was enough to seat in relaxed position (I'm 186 cm tall). Entertainment options were amazing with lots of documentary and arthouse. Dining was fine. My a la carte order was delivered without noticing. All the crew were nice and very effective despite full flight and lots of Chinese customers who required lot of translation services. Toilets kept clean and stocked. Cabin had fresh look and didn't feel claustrophobic even with such a tight layout. Breakfast served was good. Departure and arrival on time. My bag made the connection. No problem with transfer within CDG 2E from gates L to gates K by train via fast security search. My next flight to Kiev was bang on time. European flight seating comfort is only good when you purchase exit row seat. Otherwise it is not good even in business cabin. Food was good again with full bar service. I do recommend them highly for long haul travel. For short flights I recommend allow at least 3 hrs for smooth transfer at CDG and exit row seating only.
| 10
|
Air Europa
|
✅Verified Review| This was my first trip with Air Europa, to Madrid and back to Tel Aviv. On the first flight they were extremely late, and hour and 15 minutes late to land and load the passengers for the next flight. The food was very bad in both flights. The staff were nice but very limited with their ability to help, as due to the late departure I was about to be late for my next flight. On my way back the entertainment system didn't work for me and for many other passengers. On my first flight there wasn't any entertainment system at all.
| 3
|
Norwegian
|
✅Verified Review| This was the 4th time I have flown with Norwegian over last 12 months and every time my flight has been delayed for at least 1 hour. Flew from Rome Fiumicino to London Gatwick. The staff did not advise us that the boarding would not start on time so we were just queueing for an hour with no indication on when the boarding will start. There was absolutely no communication and not once did they apologise, the same situations occurred all four times.
| 1
|
Norwegian
|
✅Verified Review| This was the worst flight experience I have ever had. On arriving at the airport, the flight itself was delayed 2 hours, then 4 hours, then 6 hours, and ultimately was over 9 hours delayed by the time it left the gate. The flight was originally scheduled to leave at 2230 (Jan 8th) with everyone for the flight was already at the airport by the time the delays began meaning that we spent approx. 10 hours in the airport overnight with the flight eventually taking off after 6 am (Jan 9th). It was nice of the airline to offer everyone a $15 meal voucher to be used in the airport for our 9+ hour delay, but what they chose not to share as they were handing these out was that there was not a single restaurant or snack bar open in JFK terminal 1 at that time making these vouchers useless. There was no communication from the ground staff of the airline at all and around 1230 am the single Norwegian agent left the gate desk and did not reappear until boarding was scheduled to begin, effectively escaping any accountability or communication to the 300+ stranded passengers. In fact, around 2am the flight listing itself was removed from both the airport departure screens and the Norwegian flight status tracker on their website, leaving the 300+ passengers searching for any agent to provide information as to whether the flight had been cancelled. From the Norwegian website I could see that our incoming flight from Oslo was scheduled to depart Oslo at 6pm local time (noon in New York) and was itself delayed by 8 hours. It became abundantly clear that Norwegian failed to alert passengers on our flight of this delay and chose to inform us of the delay in 1-2 hour increments once we were all already at the airport in order to avoid any associated financial liability to provide passengers for hotel accommodations, meals, rebooking, etc due to the delay. Given I had family I could stay with in the NYC area, upon learning of the first 2 hour delay I called the airline's customer service line to be moved to the flight the next day instead and avoid any prolonged stay in the airport. I was told by the agent that, although the delay allowed me to rebook on another Norwegian flight free of charge, the airline "was not permitting" passengers from our delayed flight to rebook onto another flight until 2 days later. When I inquired if this was because the flights over the next two days were full or because we weren't allowed to be moved to the next day's flight the agent, confusingly, was unable to confirm one way or the other. Additionally, once we were finally on the flight the plane itself was a disaster and had not been cleaned. In our new 787 plane the seats were filthy, there were napkins stuffed in the ceiling above many of the seats in our area and the ceiling panelling was cracked.
| 1
|
Pegasus Airlines
|
✅Verified Review| This will be the first and last time I fly Pegasus. Flew from Barcelona to Dubai via Istanbul. After my carry-ons were approved in Barcelona, Pegasus staff in Istanbul were carrying mobile weighing devices during boarding to confirms carry-ons were a total of 8kgs. My carry on was 8kgs and my laptop bag was 6kgs without my laptop, they told me I had to pay 16 euros for each 1kg over 8kgs. I ended up having to pay 130 something euros on the spot with the staff being incredibly impatient with me, telling me multiple times I had to throw away my luggage if I didn't want to pay and that they could not wait for me to make a decision as it was the final call. Her tone and manner were appalling. On the flight, everything including the water has to be paid for. Definitely not a budget airline as they try to squeeze every penny out of you for basic amenities that any other airlines allows.
| 1
|
Wizz Air
|
✅Verified Review| Timisoara to Luton. It has been a while that I'm flying with WizzAir for the lack of better option and I notice that rather then progressing and improving they are going backwards. All my flights delayed from my own experience and 2 days ago they were only 1 hour and barely apologising for it. In Timisoara airport today very rude staff with a lot of bad attitude making you feel like you are just a stupid client. Is this what I get for my money?
| 1
|
SAS
|
✅Verified Review| To make it short and sweet. When I booked the price difference between Economy and Business wasn't that big. I also wanted to treat myself to Lounge access and fast track at Copenhagen airport. The flight itself was unspectacular, priority boarding was smooth and the food and drinks offered were ok. The downside is that unlike other airlines SAS is selling the entire seat row so the middle seat is occupied. Leg room was acceptable since it was row 1. If the price difference was bigger I wouldn’t be so gentle.
| 6
|
Grupo AirFrance-KLM
|
✅Verified Review| To start with positives, the plane was pretty tidy and well maintained and the supplies given were clean. The cabin crew was very soft spoken and helpful. Now the tough ones. The inflight entertainment system was horrible. Tiny screen with horrible viewing angles and resolution, could barely watch anything properly. The earbuds provided were of very poor quality. The food served, twice to be precise, was totally unpalatable. And to top it all up, we had baggage problems and no response received from the KLM's customer care. Would not recommend, would not fly KLM again.
| 2
|
SAS
|
✅Verified Review| Today (2/6/2017) I flew what I thought was an SAS flight from Copenhagen to Vilnius. It turned out that the flight was operated by Air Nostrum. Before take-off, no safety instructions were given by the attendants. It was a recorded safety instruction in English language only. This is a Scandinavian airline, and while many people do understand English, some do not - especially elderly passengers. In my opinion it's just not good enough only to announce safety instructions in English only, well knowing that some passengers may not understand. After this, the cabin purser came on the PA with her introduction about the services provided through the flight, but in such bad English that I didn't understand anything they were talking about. Before take-off, none of the cabin staff checked through the aircraft if passengers had their seatbelts on. Before landing this was repeated. No attention was made to whether passengers had fastened seatbelts and/or put trays up. Bottom line in my opinion is that this airline simply don't care about safety. While this airline operates on behalf of SAS, they should begin taking safety seriously, and their cabin attendants just need to be able to talk better English. I don't trust this airline at all.
| 2
|
Grupo AirFrance-KLM
|
✅Verified Review| Today's trip was a one-day return without any checked-in luggage flying from Amsterdam to Munich. This trip was booked using Flying Blue miles in Business class and for both flights seat 4F was selected. When checking in using the KLM app all was OK, but when I printed my boarding card at the airport I found out that I still had seat 4F in the outbound flight but that this was located in the Y section! When inquiring about this with the KLM check-in staff they informed me that this was due to a configuration change. "But you are seated in Y+ and have the same legroom, so don't complain". In both Amsterdam as well in Munich I could use the Skypriority facilities allowing me to skip the lines for security but could not use the Crown Lounge in Amsterdam. On the return flight (which was not changed) I could use the lounge in Munich. This is a dedicated KL/AF lounge which has limited amenities but featured a reasonable WIFI network. Both flights were the typical KLM short haul service, a pre-packed sandwich and a cup of coffee/tea in Y and a salad and 2 drink runs in C. Both flights left and arrived spot on time.
| 6
|
Grupo AirFrance-KLM
|
✅Verified Review| Today's trip was a one-day return without any checked-in luggage flying from Amsterdam to Nantes. This trip was booked on the Air France website, however the outbound flight from Amsterdam to Nantes was operated by HOP!, a regional subsidiary from Air France. Since HOP! offers a basic, no frills service, neither in Amsterdam nor in Nantes I could use the Skypriority facilities, even though I have Flying Blue Elite Plus status. In fact this was not a big deal, Nantes Maritime Airport is very compact with virtually no lines for security and immigration. On both flights I could book myself on the Emergency exit rows with excellent leg space at no charge. Check in was done via the Air France App which is very user friendly. Both flights were the typical Air France short haul service, in the HOP! flight it was a coffee and a cookie (and a great smile!) and on the return AF Flight the service consisted of a pre-packed sandwich and a coffee, all totally fine for a 70min. flight. On both flights, which left and arrived in time and the service was friendly and personal. The only minus this day was that upon arrival in Nantes we had to wait about 15 minutes before a bus arrived to bring us from the remote stand to the terminalbuilding.
| 7
|
Grupo AirFrance-KLM
|
✅Verified Review| Today's trip was a one-day return without any checked-in luggage. In both Amsterdam as well in Norwich I could use the Skypriority facilities allowing me to skip the lines for security. The Crown Lounge in the Non-Schengen area of Schiphol Airport was crowded but well stocked for breakfast. The lounge in Norwich is a contractor lounge with limited amenities but featured a reasonable WIFI network. The flights were the typical KLM Cityhopper regional service. The outbound flight was delayed with approx. 45 min and the return flight with almost 2 hours. On both airports the ground staff had chosen to provide their passengers only the bare minimum of information about the delay. I only learned from the captain on the return flight that today's delays were due to faults in the underground fuel system at Amsterdam Schiphol airport. On both flights, the onboard service consisted of a pre-packed waffle and a pre-packed cup of water. To my surprise on the flight to Norwich coffee or tea were offered considering the 30min. flying time. The outbound flight to Norwich was a Embrear 190 substituting the usual Embrear 175 while the return flight was operated by a Fokker 70. Both aircraft are fitted with leather-covered slimline seats, however the older Fokker offers a more generous legroom then the Embrear. In contrast to the Ground staff at both airports, cabin crew were friendly and professional.
| 6
|
Iberia
|
✅Verified Review| Tokyo Narita to Dusseldorf via Madrid with Iberia. Probably the worst experience I've ever had when it comes to traveling by plane. Long before we were supposed to even fly, our seat reservation was constantly changed without any notice. When we wanted to check in online, our newly assigned seats were distributed all over. We finally got seats together for the first leg from NRT to MAD. However, the ground staff failed to assign seats next to each other from MAD-DUS. We were supposed to sit in Row 9 and 16 (fortunately we were able to change the seats in MAD). Departure was on time and shortly after we were airborne, lunch service had started. However, the service was very stressed and the cabin attendants did not seem to be very coordinated. The staff seemed more focused on getting everything done as fast as possible. During the coffee service, the flight attendant was literally running through the aisle, I could not even get my cup raised quickly enough to get some coffee. Upon request, the unfriendly cabin attendant grunted "not now, maybe later". Only after I asked another cabin attendant who was slightly more friendly I got my coffee which was cold by then. In general, the service was unfriendly. Adressing all passengers in Spanish, although it was very obvious, they were not speaking Spanish. They were also replying in Spanish, after I had adressed them in English. The food itself was awful. The noodles were overcooked and the meat was very chewy. Shortly after lunch service the cabin light was switched off and we were asked to close the window blinds leaving us in the dark on a daytime flight. After that, the crew completely disappeared and only appeared again for a quick snack service and the pre-arrival meal. As we were flying in one of their brand new A330-200 models from Tokyo, the inflight entertainment system was, hardware wise, state of the art. However, the movie and TV-series selection was rather poor. The 3D, interactive flight map, however was great. The connecting flight from Madrid to Düsseldorf held another unpleasant surprise. When we boarded the aircraft, the aircraft was extremely dirty. French Fries were all over the place and when I asked the flight attendant why it was so dirty, she replied "there were kids sitting there and the company doesn't pay for cleaning until the airplane will be back in Madrid". Luckily we were able to have our seats changed and got some seats which were cleaner.
| 1
|
Iberia
|
✅Verified Review| Took the Air Shuttle (Puente Aéreo) between Barcelona and Madrid to go and come back in the same day. Check-in can be done up to 20 minutes before flight departure and the flight is about 50 minutes, which makes it really quick to get to Madrid and come back in the same day. The price is not cheap, but the total flexibility is worth it and being able to take which ever flight you want is great. Puente Aéreo is much faster than the high speed train and makes it easier to go and come back on the same day. I really recommend this service for passengers flying for business purposes.
| 10
|
Grupo AirFrance-KLM
|
✅Verified Review| Toronto to Amsterdam. This was my first business class flight since I retired 10 years ago. The pre-departure lounge was quite good, and I loved being able to lie down to sleep on this overnight flight - very comfy pillow and blanket. I had a window seat and the drawback was that in order to go to the bathroom in the middle of the night, I had to literally climb over the bed of the person next to me. Try that when the plane is bouncing around! The window was so far from my seat that I had to unbuckle to look out. In an economy or comfort seat, one has under the seat in front of you, or the back of the seat in front, to put things. In business class, there was only one small shelf available and couldn't use it during takeoff and landings. There was no wifi on the flight but the movie, etc. selections were fine. I have flown in KLM comfort class before and for the money, I think it is the best choice, unless you get an aisle seat and don't mind someone climbing over you.
| 8
|
Grupo IAG
|
✅Verified Review| Toronto to Dublin. A very respectable transatlantic offering. Decent seats and IFE. Leg room is about average and food service is relatively good. My only complaint would be that you can’t select seats if you’ve booked through an agency. Seems like a missed opportunity to charge for exit row seats or other upgrades.
| 7
|
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