Airline
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Grupo AirFrance-KLM
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✅Verified Review| Toronto to Frankfurt via Paris. The experience was like going back in time, the plane clearly hadn't been renovated for a long time. The seat fabric was worn, my seat pocket was torn, and for in-flight entertainment there was only one of those primitive systems that runs a dozen or so movies in a loop, each on a separate channel. In-flight service was poor, with flight attendants consistently ignoring my call button. The food was considerably below average.
| 3
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Grupo IAG
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✅Verified Review| Toronto to Gatwick return via Dublin. My lasting impression is that this is a no-frills airline trying to put on a show like they aren't a no-frills airline. Everything was pretty much lack lustre, but they did get us from A to B to C and back again, on time. Positives: The four planes we travelled on were clean, tidy and comfortable. Cabin crew were very friendly and professional. They've got some good and experienced people working for them. We travelled in peak season so the flights weren't cheap, but outside of that time, they are one of the cheaper long haul airlines. Terms and conditions were made very clear during booking and check in. Connection through Dublin was easy and clear if a bit convoluted. Negatives: Pre-flight customer service was poor. Booking and online check in allowed for no seat selections to be made. At no point in the booking/check in process were we able to select seats, which was important to us due to the age and health of the travellers. Only through extended negotiation with contracted check-in staff at airport, who could see our needs, were we able to secure appropriate seats. Which left for a nerve-wracking build up to travelling. Special meal selections were inaccurate from booking - luckily we called up in advance to confirm. Food on outbound leg was good, but they ran out of the chicken option very quickly. Food on the way home was terrible. Entertainment selection is okay. The technology is poor, though. Had to reset my or my companions' screens at least once on each leg. Several functions did not work. Baggage handling is poor. Had a 2.5 hour wait at Toronto for baggage to come through. One lost bag. Despite which party was at fault, it was very poor customer service from Aer Lingus from that point on, with nobody to speak to at the company, and given telephone numbers cutting out upon connection. Seemingly there is no customer service department. Very few representatives on the ground. Would travel with them again given the cost, but with low expectations.
| 5
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Turkish Airlines
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✅Verified Review| Toronto to Istanbul on Turkish Airlines. Having had my original flight out of Montreal cancelled and rerouted through Toronto with a 24-hour delay, I was bracing for the worst. Contrary to my expectations, everything from check-in through to landing was in perfect order. Flight pulled from the gate slightly behind schedule but landed early. On board, the hard product was starting to show its age with worn out seats and trim. The cabin crew were excellent with smiles all around and very attentive service throughout the journey. The food was not up to TK's usual standard and having flown them long distance multiple times in recent months, I have noticed the quality and quantity have deteriorated. The wines served were the same as what they had on board back in September of last year but plentiful nonetheless. The IFE had a good a selection although it could have benefitted from more recent releases. The seat was comfortable allowing me to get 6 hours of restful sleep. Toilets were kept clean throughout the journey. It was a pleasant experience on the balance and the cabin chief deserved special mention given how he handled my request to be moved to another seat.
| 7
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Turkish Airlines
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✅Verified Review| Toronto to Istanbul. Check in and boarding were smooth. Onboard, the aircraft interior looked worn, the air was stale and sticky. The socks and bottles of salad dressing from the previous flight were left on the seat indicating a poor clean-up and prep effort. The seat was comfortable in both the upright and lie flat position allowing me to get a decent night's sleep. The catering was a let-down and a significant deterioration from what I have experienced on previous TK flights. There were no pre meal canapés, appetizers were limited and main course was bone dry. The wine list featured the same labels as they had 12 months ago. The IFE was OK but could have used more recent releases. The FA's were slow in their service and tended to mill around the galley. Toilets were kept in reasonably good state throughout the flight. The wifi was good and operated without interruption. The flight left late but landed on schedule. Overall it was a decent experience but the decline in catering quality was very obvious.
| 6
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Turkish Airlines
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✅Verified Review| Toronto to Istanbul. I have recently flown via Turkish Airlines and it was not pleasant experience compare to previous years. I could only say that this North America flight has gone downhill in last few years. The plane seemed aged, seats were not comfy, narrow for 10 hours flight. It could be my luck getting an older plane, and it could be different with newer planes for the same route. Check-in to the flight was a complete mess. Instead of calling with zones or Tier everyone invited to open counters, and it caused huge line ups and mess in the plane. Cabin staff was nice, courteous but not helpful. They lied about foods to people especially who were not a native speaker of Turkish. They passed, drinks and food items over passengers heads to their colleague if they were out on their carts. I felt extremely warm in my seat. Complained about it and the answer was this is the coldest they can get at this altitude for maximum air quality in the cabin. The final part is that 2 of my luggage get lost on this flight, Turkish Airlines cannot locate my luggage, and each representative over the phone tells different location. We are now getting into 72 hours, but no one knows where my luggage is.
| 3
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Turkish Airlines
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✅Verified Review| Toronto to Mumbai via Istanbul. Great people, great service. Staff was friendly and I enjoyed service. I have comfort on the way to Mumbai. I would recommend to go for it. There was problem with wifi connection but cabin crew helped and resolved it. I look forward to go for it again.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Toronto to Paris CDG with Air France. I fly frequently on this route, sometimes in Business Class and sometimes in Premium Economy. This time I chose Premium Economy, not being sure whether the plane had the "old" seats in Business class (reclining 2-3-2, not very comfortable), or the better new "lie-flat" arrangement. The Economy plus seats are definitely better than economy (I am 1.85m tall ~6 ft) and adding the advantages of priority check-in, security and boarding, extra luggage allowance, this is probably a solution of good value. Onboard, service is just barely OK, but the food is definitely inferior: a poor quality foie gras, an insipid chicken, and a cheese wedge which did not resemble much to Camembert. Wine choice is non-existant, so the best for me was a glass of Perrier. Overall, while this is a convenient way of crossing the Atlantic, but food wise I really suggest to bring a decent sandwich from an airport concession.
| 7
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Turkish Airlines
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✅Verified Review| Toronto to Tehran via Istanbul. This flight and airport was the worst travel experience we had. The flight from Toronto to Istanbul departed the Pearson Airport with one hour delay. There was very unusual turbulence, almost through more than half the flight time from Toronto to Istanbul and we couldn't sleep. After arriving at Istanbul airport, we had about 6 hours layover time. We decided to spent this time in the town. On our way back to airport due to getting caught in traffic jam, we reached the boarding gate after closing the gate while the airplane still was stopped at the gate. The staff didn't let us to get onboard and we missed our flight from Istanbul. After missing our flight we were told to go to the Care Point counter. This was the first office which we were referred to. They didn't provide us with any help and told us to go to the ticket sale office. Finding the right ticket sale office was like a marathon for us. There were several counters for ticket sale with Turkish Airline logo. After talking to two ticket sale office, we finally were directed to the main Turkish Airlines ticket sale office where we were told that they are not able to help us and we have to pay the full price for the business class for the flights in the next day. After that, they asked us to talk to the supervisor where we observed the worst treatment that a customer may experience. He even didn't let us to explain our story and didn't listen to us. He just asked us to contact customer care centre by phone. After about 15 minutes talk with customer care centre over the phone, they also told us that they are not able to help us. Finally after being passed to several offices and people by Turkish Airlines staff without getting any help, we decided to buy new tickets to Isfahan, Iran instead of Tehran for the next day from an agency at the airport. The new tickets were sold to us at full price without any discount for the missed flight. I showed the new tickets to the same supervisor to transfer our luggage to the new destination and also complained about his behavior with us. After all of these unpleasant stories, we went to the Turkish Airlines Hotel Desk, where they told us that because our tickets are new and not transit tickets, they cannot help us with accommodations in Istanbul, and we were forced to book a hotel from an agency at the airport.
| 2
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Norwegian
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✅Verified Review| Travelled Norwegian in early September from Amsterdam to Oslo in the afternoon service. The take off was delayed by 45 mins due to delay in arrival of aircraft. I was lucky to have allocated the first row window seat at the counter, after request. The first row has very good leg space. The take off was smooth and the captain made up significant time in the air and the flight landed only 30 mins late. Overall, a good low cost product, considering the ticket was only $50 and efficient crew.
| 8
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Grupo AirFrance-KLM
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✅Verified Review| Travelled from Paris to Bangkok on a night flight, and returned from Bangkok to Paris on a daytime flight some 15 days later. Plane was satisfactory and the premium economy seats were up to standard. The main thing lacking on long haul Air France flights is the gap between meals and snacks, 7 hours. I recommend that if you are travelling long haul with Air France you take a packed lunch or a meal deal with you when you board. We were arriving 45 minutes late at Paris on our return flight, and enquired whether our connection to the UK would wait for us, as we only had 70 minutes to get from one plane to another, with delay leaving us 25 minutes, and as gate closes 15 minutes before flight departure, leaving us a max of 10 minutes. Reply from cabin crew was "I do not know, they will get you on the next available flight, or they will put you up in a hotel. It is their fault". Cabin crew on our flights between Manchester and Paris were far better standard than long haul.
| 4
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SAS
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✅Verified Review| Trip to Stockholm from Brussels. 1h30 delay for a 1h50 flight. Got served a hot tea with some residues inside, because the teabag was broken. I did not mind about that, at that point I was thinking of the bus connection I lost in Stockholm because of the delay. Stewardess was expressionless, I tried to take a smile out of her but to no avail. They did not even serve free peanuts. So what is the point of the airline really? Does it try to become Ryanair? There's nothing wrong with that, but if that is the case, why aren't the tickets appropriately priced? On a positive note, the airplane was clean and the seats were nice with a lot of legroom.
| 3
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Norwegian
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✅Verified Review| Tromso to Nice via Oslo. First time I fly with Norwegian but certainly not the last. Nothing bad to tell about this company. So many destinations at a great value price. Food on board is affordable. We had a little delay with our flight from Tromso but there was blizzard that delayed all the flights at this airport.
| 10
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Norwegian
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✅Verified Review| Trondheim to Gatwick. Very impressed by both outbound and return flight. Very clean aircraft and comfortable seats with plenty of foot room (I am 6'1"). Professional staff and good service from pay as you go trolley. Free inflight wifi and this worked well for email and provided programming. Certainly the best Intra-European flight that I have had in a while and much better than economy product of US airlines. Easy check-in and quick bag return on both segments.
| 9
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Turkish Airlines
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✅Verified Review| Turkish Airlines did not disappoint on this route. Despite a fully booked cabin, flight attendants offered a quality and attentive service. The newness of the aircraft offered comfort and amenities. The in-flight service was top notch with good meals and a good quality IFE system. Good job, Turkish Airlines!
| 10
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Turkish Airlines
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✅Verified Review| Turkish Airlines flight from Miami to Manila via Istanbul. Terrible experience. My TV screen's touchpad and remote both didn't work. The food cart and some staff kept bumping against my seat. The food was decent, but they had to give me what I hadn't asked for because they had run out. Tried to connect to the wifi, but it seems like they don't accept international credit cards.
| 3
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Turkish Airlines
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✅Verified Review| Turkish Airlines flight from Montreal to Istanbul was delayed for 10 hours as per online information. Connecting passengers were taken to hotel room but after 10 hours when passengers arrived to airport from hotel, the plane was further delayed for 12 hours. Passengers could not go back to hotel, as hotel checked them out already. So passengers were left in hotel lobby for additional 12 hours. Wheelchair assisted passengers were left with little to no help provided.
| 2
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Turkish Airlines
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✅Verified Review| Turkish Airlines has been one of my favorite airlines for this route among various options, due to the unavailability of direct flights between Tunisia and Bahrain. The outbound trip from Bahrain to Istanbul came on a date that was critical (28 Jun 2016 and what happened in Istanbul Airport). The airline and airport services worked professionally to cope with the stress around, rescheduling flight cancellations and assigning delayed people to new flights, others have been taken to hotels. I was travelling with my family, everything was arranged smoothly and since we got delayed for the flight of the next morning, we were offered a 5 star hotel accommodation and a Business class upgrade for the connecting flight to Tunis.
| 8
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Turkish Airlines
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✅Verified Review| Turkish Airlines is nice when everything goes right. However, if something goes wrong they are really terrible. Case in point, I recently flew from Houston to Dubai via Istanbul. Both flights were delayed by an hour. The onboard service was very good on both legs. Onboard the service is of a higher quality than that of US airlines. However, when we arrived into Dubai, all 3 of our bags were missing. Since both flights were delayed over an hour, there was plenty of time to transfer the bags. However, our bags didn't make it and apparently, neither did the bags of some other passengers who originated from Houston. Believe it or not, after a long flight from Houston to Istanbul, upon arrival you do not arrive at a jetway. You arrive at remote parking and have to take a bus to the terminal. This also has an impact on baggage and for this reason alone, I would not recommend Turkish. The resolution of the baggage has been awful. The only way to communicate with TK is via twitter. 2 of our bags have been found but one seems to be completely gone. In this age of barcode bagtags, I just do not see how this happens. I can't recommend anyone take Turkish Airlines based on my experience. They are horrible when anything goes awry.
| 1
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Turkish Airlines
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✅Verified Review| Turkish Airlines makes a real effort to give even their economy passengers a positive experience. Their meals are tasty and generous. They distribute printed menus and amenity kits. Their check in staff are friendly and efficient. My originating United Airlines flight from Tampa was cancelled at the last minute, and after much scrambling, I arrived at the Turkish counter at JFK only 50 minutes before scheduled departure to IST. The flight had just closed, but the Turkish staff took pity on me and checked me in anyway. Both flights (New York JFK to Istanbul and Istanbul to Madrid) departed and arrived punctually. Despite the fact that the on-line seat map showed that the Kennedy - Ataturk flight was essentially empty up until the day before, when we boarded there were only a handful of empty seats. Where did those 150 mystery passengers come from? The economy class seat pitch is quite tight, I would have paid extra for an exit row seat, but it had appeared that I was going to have the whole back of the plane to myself. On the IST-MAD flight, we had an empty middle seat, and this contributed to a much more comfortable experience. My flight back to Turkey and the USA next week will be in business class, so I am looking forward to the award-winning premium service.
| 7
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Turkish Airlines
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✅Verified Review| Turkish Airlines offered a great service on this late night route from Bangkok to Istanbul. The aircraft wasn't very new, but it was clean and the flight attendants made an effort to offer quality service. Meal service was very good and the in-flight chef ensured that all went according to plan. Despite a fully booked cabin, flight attendants were courteous and pleasant.
| 9
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Turkish Airlines
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✅Verified Review| Turkish Airlines offloaded me 50 minutes before takeoff despite having checked-in online. They didn't issue a boarding pass, but sent a check-in acknowledgement with seat and flight details. When I went to get a print of my boarding pass, the lady at the airline counter said boarding had closed an hour in advance. I was traveling only with a small cabin luggage, but Turkish Airlines staff insisted that they were offloading checked baggage because the aircraft was overloaded. I haven't seen boarding gates at Changi Airport close 30 minutes before takeoff, and in my experience of flying I have never been offloaded before. A 10-minute delay due of dearth of cabs on the eve of Chinese New Year left me with big losses (promotional non-refundable fare + onward flights). I wish I had reached a little earlier, but has anyone been offloaded like this before?
| 1
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Turkish Airlines
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✅Verified Review| Turkish Airlines once again pulled off an excellent inflight service on a very short domestic flight from Istanbul to Izmir. With a flight time of only 42 minutes they still managed to serve a fully booked Business Class cabin a hot meal on real china with dessert and beverages - and all with courteous, friendly service. Most carriers in Europe and the US wouldn't offer anything on such a short route. The IFE system was of good quality, however headphones were not provided. For those that had, personal headphones worked fine. Well done, Turkish Airlines, for putting service back into airline travel!
| 10
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Air Europa
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✅Verified Review| UX flights Paris Orly to Madrid and Madrid to Alicante. The first flight from ORY to MAD was late. Eventually I arrived to MAD at 13:50, and boarding for the next flight to ALC was scheduled for 14:05. On board of my flight to Madrid nobody could give me any information about my connection, even about the gate number. Upon my arrival in MAD it turned out that the next flight to ALC disappeared from the screens. At the UX transfer desk (poorly marked) a very relaxed staff member told me the flight to ALC was 'on hold' and that she had no clue if it would eventually take place. I went to the lounge (I am a gold AF member) and around 14:50 I was told the flight was about to board. No extra explanations, just an arrogant 'hurry up'. In sum, even though UX is a SkyTeam member, its service is way worse than on Transavia and way worse than on KL or AF. I was on AirEuropa flights for a number of times, mostly on intra-EU flights. UX is a no-frills airline with a very poor customer service.
| 3
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Grupo AirFrance-KLM
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✅Verified Review| Uneventful and convenient flight from Florence to Paris CDG with Air France. The flight was on time, the service is friendly and attentive. A decent snack is included in the price. I have taken Air France quite often in the last years, and I was rarely disappointed. They are among the best European airlines in terms of service and comfort.
| 8
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Eurowings
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✅Verified Review| Unfortunately I do not have any other choice but to use this airline. With almost 2 years experience with 3-6 flights per month, 90% of departure for the flights Milano Malpensa-Dusseldorf-Milano Malpensa are delayed 30 mintues - 3 hours! Not recommended as predictable delays each time.
| 3
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Vueling
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✅Verified Review| Until last month I had managed not to fly Vueling after a number of poor experiences a few years ago. Last month I had no choice, due to a time constraint, for a sector from Lisbon to Amsterdam, and was reminded of why I avoid Vueling, and its sibling companies BA and IB under the IAG umbrella, with Vueling being even worse than Iberia, and that takes some doing. The flight was delayed, I appreciate that can happen, but the level of information given at check in and at the gate was very poor. Once on board the cockpit crew kept us well informed although the announcements in both English and Spanish (which I speak fluently) were almost unintelligible. The cabin crew announcements were even worse, gabbled at high speed in Spanglish, it was hard to tell which language they were attempting to destroy. The seats were hard and uncomfortable and even though I am small, appeared to have less legroom than competitors. The unsmiling and unwelcoming cabin crew went down the aisle so fast it was almost impossible to order and got my (very simple) drink order wrong and argued with me when I said that was not what I'd asked for. Spanish people are usually warm, pleasant, and friendly. I can't help wondering if IB and VY have a special training academy for their cabin crews to teach them to be sour and unhelpful. They are very poor ambassadors for such a delightful country and nation.
| 1
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Vueling
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✅Verified Review| Valencia to Brussels. First time travelling with this airline. It will be the last time I travel with them too. I arrived at the airport two hours before departure of the flight only to know that the flight was already delayed 3 hours. I was supposed to arrive in Brussels at 20:40, well at that time I was only boarding. The last train home was at 23:10, of course with that big delay I missed the last train and was forced to take a taxi which was 100 euros. I expressed my concerns to the airline and I asked if there was any kind of compensation. Well the people at information told me that I could try to get a refund for the taxi but I would not get it because they promise was to take me to Brussels, it doesn't matter that it was 3 hours later. I do not recommend this airline, trying to save some money I ended up spending even more.
| 1
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Eurowings
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✅Verified Review| Varadero to Cologne with Eurowings. First time I used a low-cost company for a long-haul flight. Put it simply, avoid using low cost on long flights unless you have no other options. I knew the remarks / complaints about the company so I was well prepared and it fullfilled my expectations. First some good points: Check-in was very fast as well as the boarding. Departure on time and arrival in advance (great!). New equipement and safe feeling. Now the negative: Food: don't expect anything grandiose from it. Actually the cold meal is just 2 big bread slices with a thin layer of ham. The main complaint is that you would get something better for a cold meal you order on board. The thing is, you paid extra for this meal. Comfort: seats are in textile material which is not the most confortable for long flights and the maximum angle is limited. Cabin atmosphere was horrible. Relation with the cabin crew: so, so. That's the main problem with low-cost company, a seller-buyer feeling where the company wants the cuts the expenses at maximum while letting you pay for each extra. Premium economy (understand extra legroom) was a plus and corresponds with 34" while standard seats are 30" but there are some good seats among the standard economy seats with no seats in front (row 30 and row 4 in the A330-200). While it appears that the seat space was the same (for standard economy) as Ryanair seat it felt that there was more space. Also interesting to note we had to pay 100$ to get to the best class for the smart fare and 150$ for the basic fare. Interesting if you're hesitating for a best seat. I'm not sure however this stands for all flights. In the end I wouldn't recommend this company unless for short flights or if you don't have any other options. After the flight I regretted not to have booked a 15% more expensive flight with another company. However the basics are met, alive, on time and overall good logistics.
| 5
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EasyJet
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✅Verified Review| Venice to Budapest. Beware of extra charges at the gate. They had plenty of overhead carry on space for luggage. I had one duffle bag and my purse and was charged 60 euro for my duffle bag to be in hold. Flights are cheap but they get you with their bag checks. I have noticed many other airlines doing the same thing.
| 1
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EasyJet
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✅Verified Review| Venice to Gatwick. Flight was delayed by over an hour - it would seem this was the case for all EasyJet flights across the day. We had tried repeatedly to pay for extra legroom seats in advance but the airline's website simply refused to load on either of our phones, instead refreshing the login page over and over again. Tried to purchase seats at check-in but we were told the flight was already full and this would not be possible. Boarding was announced a good 45 minutes before we took off but this being EasyJet, it took all of that time to get people moving onto the plane. The usual stress of a lengthy queue going nowhere, ground staff coming through to check every bag they could get their orange labels on into the hold, etc etc. Our seats were beyond uncomfortable - my partner is 6'7" and was pretty much paralysed in place for the entire flight. This is the last time we will use this airline - it may be marginally cheaper than others but the stress and hassle caused from start to finish simply isn't worth the 'savings'. Also unhappy that we could only pay for the flight online in euros, which of course meant we were charged a fee.
| 1
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Vueling
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✅Verified Review| Venice to Manchester via Barcelona. I did not book with this airline, it was in lieu of original booking with Monarch. On the whole I found it quite acceptable. The aircraft was clean and looked well maintained, The seats were rather more comfortable than they looked, and even for my 5ft 11in the legroom was adequate. Two difficulties were that the departure from Venice was some 30 mins late and no explanation given ("Sorry for the delay" is neither an excuse nor a reason, however heartfelt it is said) Also if you are giving announcements in English with a strong Spanish accent, you stand a better chance of being understood if you speak slowly , not at native Spanish speed. My big concern is that the cabin staff were very blasé about my concerns that I would not have enough time to change planes in Barcelona as we were somewhat late and refused to contact the gate for the onward flight to confirm I was on my way. As it happened I made it, but it was an anxious half-hour or so
| 7
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EasyJet
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✅Verified Review| Venice to Naples. I always travel with a hand luggage if my trips aren't longer than a week. Yesterday at the airport in Venezia (Marco Polo) they wouldn't let me pass with my hand luggage although it fits the official proportions of the company/airport, then they made me pay 60 euros for the luggage, an absurd price, I paid more for the luggage than for the flight. I always travel with the same luggage, but thanks to the person in charge from easyjet I had this problem - other passengers pointed out to me that they passed with luggage bigger than mine. So my advice is don't ever pay those 60 euros if you get in the same situation as I did, report it to the airport, do what you need to do, but don't pay that money. 10 people who came after me had to put the luggage on hold, that is to send it for free because the plane was full, so for them they could do that but I had to pay 60 euros.
| 1
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Vueling
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✅Verified Review| Venice to Paris. One of the worst flights I had booked on BA but flew on Vueling, and I express resentment to BA code sharing with an airline that is far below its standard - this was not my first experience flying Vueling on a BA booking. The flight departure is a mess and it took one hour to check in. Venice airport is terrible, absolutely unorganized. There were only 2 staff members manning the check in, and air terminal signage was misleading. The flight is of the no service type, not a drop of water is free, and a tea costs 2.60 Euro. But the worst is that, not to my preflight knowledge, we landed at Terminal 3 of CDG, the low-cost and leisure terminal. You need take a walk wih luggage to reach a train station, where a shuttle train will take you to T2 where transportation is available. There was no other flight using this terminal, we Vueling are the cheapest, but unbelievably it took some 40 minutes for the luggage to arrive. It is more than an hour after landing that I was able to board the airport bus to town. It is incredible that both check-in and arrival were delayed, some two hours are thus lost. I will never fly Vueling again.
| 1
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Turkish Airlines
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✅Verified Review| Venice to Singapore via Istanbul. Both aircraft were immaculate (6 months old) and featured the latest Turkish onboard hard product. Despite travelling on the NYE night, flights were packed. As an Elite member, I was upgraded to Business class on the Istanbul to Singapore route. Food remains one of the main strenghts of but I have the feeling portions became smaller (maybe it's just me). Cabin crew nice, especially the cabin chief on the A330. The onboard chef looked a bit confused and inexpert though. The new Denon noise-cancellation hedphones supplied are above what competitors offer in Business. Good quality champagne with generous refills. Took off on-time and landed ahead of schedule. Free Wifi, which worked great until 20 minutes before landing in Singapore.
| 8
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Turkish Airlines
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✅Verified Review| Venice to Singapore via Istanbul. Usual, nice, standard service on these two flights. Both aircraft new. I noticed they have improved their IFE with new functionalities. The food portions became a bit smaller on the European routes but bigger on intercontinental ones. Food quality was good. Generous choice of beverages but rounds could be more frequent. Both flights packed. Cabin crew nice on the first leg, way warmer on the longer segment. On the way to Singapore, due to traffic congestion at Istanbul airport, plane took off with a delay of one hour but landed in Singapore on-time. Toilets were kept clean and are now getting stocked with new nice amenities (flowers, high-quality hand lotions and hand cream) which on other airlines you would find on business class only. Seat pitch on the A330 is quite poor compared to the Boeing 777. As an Elite member, I could use on-board Wifi at no charge and the connection was stable and very good considering the altitude. Priority-tagged luggage was delivered in less than 15 minutes in Singapore. Gold lounge at Istanbul airport is superb.
| 9
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EasyJet
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✅Verified Review| Verona to Gatwick easyJet flight delayed by more than an hour. No explanation from the airport PA system. I have the mobile app that says flight delayed because of necessary maintenance work before take off at Gatwick. What does that mean? The app maybe be cool but adds nothing to the passenger experience. We are still late and ignorant.
| 4
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Vueling
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✅Verified Review| Very Good Experience! I flew from London Gatwick to Barcelona yesterday on the 9.45am flight. My other option was a British Airways flight at three times the cost of the Vueling so decided to take a chance and try Vueling (purchased my ticket before reading all the bad reviews on this and other sites - if I had read all these reviews first I would not have taken my flight and would have spent unneeded money and spent uneeded time avoiding what turned out to be a perfectly fine experience). Heres how it went: Check in at Gatwick: long line but efficiently handled (even allowed a tiny bit of overweight in my luggage at no cost or hassle). Posting of departure gate: 20 minutes before gate opened. Boarding: orderly and organized - special needs and "Excellence" customers first, then by section, strictly enforced. Equipment: seemed fairly new, seats dont recline but for a short flight not a big deal (and the person in front of you is not reclining into your lap). Take off: 15min late but smoothly executed. Crew: impeccably groomed, professional but not warm, got their jobs done without flourish but with courtesy. Flight: uneventful - crew will come through cabin to offer for-sale food and drink and due to the time it takes to process payments this can block aisle for a large part of the flight (items offered looked fine, although I brought my own refreshment so didn't try any). Carry-on space - ample for a regulation sized article in overhead and a small bag (briefcase or handbag) under the seat. Landing - on time and as smooth as most I've had (we landed on time because we made up for late take off by faster air speed en route). Safety: very attentive. Thorough demonstration before take off and we experienced what seemed to me a very slight turbulence at times en route, to which the captain and crew insisited we return to seats and fasten belts, halted food/drink service and temporarily shut down toilets. In my experience with other airlines' handling of similar turbulence, I felt this was overly cautious, but I was left with the feeling that they take passenger safety very seriously, a good thing even if I couldnt use the loo for a few minutes longer! Luggage reclaim: everything checked arrived in perfect order within reasonable time after landing. Would I book them again?: yes of course, if the route, time and price still compared favorably to the other options This is a value-based airline, which for the price I paid, offered very good value.
| 8
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EasyJet
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✅Verified Review| Very bad experience, from Berlin to Orly Paris by S669, with 80 mins of delay (means that we will arrive in Paris around 23H30). When we arrived at the gate, the staff very aggressively asked passengers to check in their cabin bags. I asked them the reason and was told that they have the right to demand this. I was the last person get onboard the airplane and surprise, surprise, there was plenty of space left. When we arrived at Orly, I had to wait another 20 mins to get my luggage (almost 23H50).
| 2
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Turkish Airlines
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✅Verified Review| Very good experience in total! Extremely good seats from Copenhagen to Istanbul. When entering the plane we saw that it was 2+2 seats with good space and an IFE even if it was only a 2.50 hr flight. Was served a simple meal which was enough. Had a layover of 3.15 hr in Istanbul and went to the lounge. From all reviews the lounge was highlighted as something positive. I would say the lounge needs a refresh. Worn seats, crowded, closed food places, etc.. Not at all what I had in my mind. You could of course drink unlimited liquor. Istanbul to Antananarivo was the best Business travel ever. Very responsive personnel and called you by name. The IFE had a good selection but the Denom headset was not noice cancelling! The boarding was chaotic. No organisation whatsoever. Would I travel with them again - Yes!
| 8
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Grupo AirFrance-KLM
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✅Verified Review| Very good flights with Air France, both from Dublin to Paris and Paris to Sao Paulo. Small delay on long flight but they made it up on arrival to Sao Paulo. Airline staff very good and attentive during this very full 11+ flight. IFE was quite good and new content had been added since my last flight to the US, which was appreciated, as on previous trips, they hadn't added too many. But they seem to be taking advice from their customers with new content more regular.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Very impressed With their service on this short hop from Copenhagen to Amsterdam with KLM. Cheapest ticket on specific dates. Full service done by very engaged staff who attended passengers special needs with a smile. Both flights were smooth and on time and flight deck kept us updated all through the flight. A complimentary snack served With drinks. Only minor issue would be the wait for baggage in Amsterdam but 50 min is better than most airports anyways. Would recommend KLM any day. Low fare and full service
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Very pleasant experience overall flying KLM for the first time. From Brussels to Amsterdam we flew on a Fokker 70 - no surprise it was a bit cramped on this flight considering the size of the aircraft. However the staff and service on board was nice. From Amsterdam to LHR we flew on a more spacious E175. Despite the short flights we were given snacks/refreshments on board as well. Lovely experience with KLM, would definitely recommend.
| 9
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Eurowings
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✅Verified Review| Vienna to Cologne using their Best fare option. Business class price with economy service for loyal Lufthansa customers. The a la carte 'meal' (a dry, cold bread with two slices of cheese and a drink) and only bus boarding at departure and destination is a shame for a 900 euro return flight.
| 2
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Eurowings
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✅Verified Review| Vienna to Düsseldorf. Fairly good experience on board, I have problem with customer service and their claim issues. Broke my 300€ worth luggage, and refuse to pay for it. The customer service is arrogant as heck. I don't recommend them at all.
| 2
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Eurowings
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✅Verified Review| Vienna to London Stansted with Eurowings. One class flight but Eurowings offers different pricing for a similar seat. Staff has a list indicating fare code of each passenger and serve free drinks only to those eligible, which at online check in 48 hrs (rather than 24) before flight passengers can pay for additions. The flight is similar to say Easyjet but better in that Eurowings does not make it difficult for passengers like Easyjet to stipulate that passengers must print boarding passes, and with Eurowings paying for luggage at counter costs the same, unlike Easyjet it costs more if not prepaid. The fight is on time and not bad in itself, except the arrival airport is Stansted that is inconvenient. I chose Eurowings for a lower fare than BA, but with a piece of check-in luggage charged for 30 Euros, and the inconvenience of Stansted (difficult / costly / time consuming public transportation) I have to say it is false economy to fly Eurowings on this route. BA to Heathrow with fast and inexpensive tube connection is a better idea.
| 6
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Vueling
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✅Verified Review| Vienna to Tenerife via Barcelona. Worst airline I've used. For the first and the last time for sure. The flight was delayed 5 hours, no Information provided for the reason of the delay and when the flight will likely be conducted. The destination was changed too, because the Airport Tenerife Norte had already closed. Thus they flew to Tenerife Sur but did not ensure a proper transfer to somewhere else. Additionally, they lost my baggage and since I was there on a trekking trip, this mattered a lot. I only got it three days later and in between I had substantial expenses for new clothes and equipment. The main problem is that Vueling only cashes in the Money but does not provide any service at all, even though they are obliged to. They are evading as much as they can just not to get in touch with the customers. Get in contact with Vueling via internet is impossible because there are only online forms and you only get an automatic reply. The hotline is always busy and costs a ton of money. I also went to the Airport but there is only a counter of the mother company Iberia and they say that they do not have anything to do with Vueling which obviously is a blatant lie. Thanks to EU-regulation 261/2004 I was reimbursed for the delay. The best thing is to avoid this airline if they offer some cheap flights. The stress afterwards was not worth it to save a few bucks.
| 1
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Eurowings
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✅Verified Review| Vienna to Valencia. Aircraft was just a couple of months old and was in very good condition. The leg room was very spacious. Flight departed on time. All in all I can recommend flying with Eurowings - even if you don't get a snack and a water if you fly them!
| 9
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Air Europa
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✅Verified Review| Vigo to Bilbao via Madrid. Flights delayed 4 times no explanations. Poor stressed staff who appear resigned to this sort of thing occurring regularly. They bear the brunt of a poorly run airline. Spent all day at Madrid airport with continual delays. Would not recommend this airline at all.
| 1
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Turkish Airlines
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✅Verified Review| Vilnius to Buenos Aires via Istanbul. A next-to-perfect experience. VNO-IST a new 737, light load in business, crew attentive. No printed menu, yet good food and a large choice of beverages. In Istanbul, a separate shuttle for business pax getting them to the terminal before the main crowd. Got a complimentary 5* hotel for my layover, yet had to wait for almost an hour before it was arranged (without any crowd at the desk). Another negative point for ground service - staff at Turkish Airlines lounge in Istanbul was unable to handle any reservation change, been told to go to transfer desk (which is in the arrivals area and would thus need to re-clear security to get back to departures). Istanbul to Buenos Aires a slightly worn Boeing 777, yet full recline seat. Great attentive staff, printed menu, food was great and plentiful - two full services, one light (sandwiches) plus an ample choice of self-service items. Despite a dedicated wine list being presented, had to explicitely request wine, crew never offered it. Free wifi for business passengers is a great plus as well, although the connection was faltering at some moments. Onboard experience was thus almost spotless, ground experience much less so - at Buenos Aires, first priority/business luggage was delivered more than 20 minutes after the delivery started. Fellow business pax already started to worry. On the overall, a very nice experience, outstanding value for money given the price paid.
| 9
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Turkish Airlines
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✅Verified Review| Vilnius to Istanbul. Turkish Airlines excelled in cabin service, catering, aircraft and seat comfort. The departure was on time, aircraft was new (with sky interior lightning) and very clean. There weren't too many passengers. Therefore, there was a free middle seat between me and the other passenger. The seat pitch was fine. In the beginning, I got a chocolate praline. Then we got earbuds (bad quality and shallow sound but it is economy so I am not going to complain) and I managed to watch a full movie during the flight (the screen was pretty large and had good resolution). The food on this short-haul flight was tasty and it included a hot meal (which is rare on European flights) and a complimentary beverage (I recommend Ayran yoghurt and homemade lemonade but you can also take alcoholic drinks). The flight attendants offered tea and coffee. The flight attendants provided top notch service. Overall it was an exceptional experience.
| 10
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Wizz Air
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✅Verified Review| Vilnius to Luton. Awful. Flew out a few days ago and the flight was over an hour late. My girlfriend took a different flight on the same day and was also delayed. This airline seems to consistently predict flight times that they are aware they cannot meet. My flight back home today is once more an hour late. Further to that they call boarding before the plane has even touched down so your forced to stand and wait. Trying to be efficient and cut costs has resulted in an appaling customer experience and I suggest that you pay the additional money for any other airline. Will not be flying Wizz Air again.
| 1
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Vueling
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✅Verified Review| Vueling Airlines flight to Luton had to be stopped midway and return to Amsterdam due to brake problems. After waiting for a replacement plane for an hour, passengers were requested to return to the Vueling counter at the Arrivals hall where hotel tickets and a flight ticket for the next morning would be waiting for us. After the long wait at Passport control, 180 tired passengers arrived at the counter only to find that there was no one there. A few people tried the contact number left behind the counter but there was no answer. Several families had young kids who were exhausted. Tempers started running high and the airport police needed to intervene. It’s amazing that an airline company can operate like this - no communication and avoiding responsibility! Extremely disappointing!
| 1
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Vueling
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✅Verified Review| Vueling flight from Firenze to Berlin was on time and check in was great. The seats were so small that I was in pain for the whole way, Cappuccino was from Nestle and cheap for 2.60 Euro. The announcements were mainly in Spanish to my surprise. Not many Spanish passengers, mostly Italians and Germany. Overall, fair value for money.
| 5
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Vueling
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✅Verified Review| Vueling flight from San Sebastian to Barcelona was delayed for 2.5 hours, causing us to miss our flight from BCN to NYC. My wife and I had to pay $600+ for rebooking fees and hotel. Contacted Vueling and all they do is cite regulation stating that they don't have to compensate for delays less than 3 hours. Vueling would not even offer to cover our meals. Will never fly again.
| 1
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Vueling
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✅Verified Review| Vueling is the low cost airline from Spain. Service in generally is good and planes are reliable. One plus is the fact that you can checkin as you buy the ticket. What a great idea! On the minus side, frequencies of key routes in Europe are fairly less than some competitors.
| 8
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Vueling
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✅Verified Review| Vueling overbooked this flight from London to Barcelona. I was travelling from Australia to Spain and this was the last of 4 flights over 48 hours with a small child. Vueling bumped me even though I paid my ticked four months ago and arrived at the airport 2 hours before the flight. Vueling also lost my luggage and did not provide me with my statuatory right of care whilst we suffered a five hour delay. We have still not received our luggage 24 hours later. They should be closed down.
| 1
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Wizz Air
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✅Verified Review| Warsaw to Aberdeen on an A320. When I arrived at the gate I was told the flight was slightly delayed. Boarding was very chaotic. I had to wait around 15 minutes in the bus before I could go to the aircraft. T cabin was dark and very crowded. We had to wait around 40 minutes next to the runway and were not given any explanation from crew about what was happening. We departed with nearly a 1 hour delay. After departure the crew went round with food and duty free. The 7 year old aircraft was very uncomfortable. The seat was hard and parts of it were torn. There was minimal legroom and the tiny tray table was dirty. However you can't expect anything better considering the price for the ticket which was around £15. The flight was not perfect but you can't expect better from a low cost carrier.
| 6
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Grupo AirFrance-KLM
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✅Verified Review| Warsaw to London via Amsterdam. First time flying with KLM since 1988. Very easy to check in online. Upon arrival at WAW, we used the self service kiosk to print our boarding passes, but could not print the luggage tags. Had to wait until the check in desks opened. At this point, there was no formal queueing system, so it was a bit chaotic. Once checked in, we were in the departure lounge within minutes. Both aircraft were clean and seats were relatively comfortable. Cabin crew were very friendly and courteous. A full bar service was available. I was particularly pleased to see KLM is very proud of its Dutch heritage - even the plastic cups have the KLM emblem, a clog, a tulip and a bicycle on them. Other airlines are choosing to look away from their nationality, so it is nice to see an airline that embraces its identity.
| 10
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Wizz Air
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✅Verified Review| Warsaw to Luton. At the check-in my luggage weighed slightly more than 23 kgs (which I paid for) but no problems occured and I was allowed to check it in without paying extra fee. The boarding procedure was a bit chaotic and there was a long queue to the gate. Cabin safety demonstrations clear and comprehensible. I flew on a new A321 aircraft, which was very clean and the freshness was palpable. The cabin is well designed and even though the seat didn't recline, I felt comfortable - the legroom was sufficient (I'm 185 cm tall). The food choice in the Wizz Cafe service was in my opinion not large enough, although the products I had ordered were tasty. There was no inflight entertainment, except for the Wizz magazine. The staff was capable, friendly and fulfilled their duties. To sum up, Wizzair is good value for money with only few things to change.
| 8
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Wizz Air
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✅Verified Review| Warsaw to Luton. From the booking process on a horrible experience. You have to make about a hundred clicks and reject all not interesting offers for additional services. When boarding the plane, the staff was unfriendly and did not allow a digital boarding pass, only printed paper. I still do not understand why anyone would do require that. The food is ok, and cheap, drinks are as well. Overall, my worst flying experience so far. Only booked it because you cannot afford other last minute flights to London.
| 1
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Wizz Air
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✅Verified Review| Warsaw to Luton. They seem to have staff dedicated to handle slapping in excess luggage charges. The only airline I know of that has small (read wallet sized) cabin luggage and large (read regular) cabin luggage. It’s written in their T&Cs, if you care to waste your lifetime on reading their fine print. But it just shows that they don’t have customer experience in their heart, they lack transparency and are driven by greed. Another example is putting hurdles for those trying to claim aviation tax for unused flights. From a Wizzair club member they successfully converted me into and active campaigner against them. Congratulations.
| 1
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Eurowings
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✅Verified Review| Warsaw to Newcastle via Düsseldorf. Awful experience. I travelled in 4 segments this week and every single one was delayed by at least 45 minutes. On the last leg they didn't even bother to tell us. Finally, they've lost my luggage and I haven't even been provided with a reference number.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Washington to Amsterdam return. For the most part these were good quality KLM transatlantic flights, with on-time departure/arrival, comfortable seating (Economy Comfort leg-room is well worth the extra outlay when you're flying long-haul) and a friendly cabin crew. The only sour note was the food, featuring rather fatty chicken which disagreed with me considerably. I'll just put it down to an off week in their catering department (people do have cold periods from time to time) and fly them again sometime, since on a number of past flights I have found KLM's service (including the food) to be of a very high standard.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Washington to Amsterdam. After a comedy of errors by KLM customer service which is unusual abnormal, we find KLM pretty decent. We boarded the refitted KlM Boeing 777-200 : accountants and profit were obviously the driving force here. The new slimmer lighter 17.5 seat width so plane now has a 3-4-3 configuration to squeeze in more passengers. Not only are they narrower but are rock solid and uncomfortable, still numb after spending 7 hours in them. Did anyone at KLM actually try sitting in these new seats for any length of time before buying them? Doubt it! If this is the way forward for KlM refitting these planes then its time to change airlines. Would have given no stars for seat comfort, but no option.
| 3
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Grupo IAG
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✅Verified Review| Washington to Dublin via Boston. Aer Lingus partners with JetBlue for connecting flights in the US. Unfortunately if there are problems with the flights they both point fingers at the other and neither wants to step up and provide compensation. Our JetBlue flight was an hour late departing because they were "servicing" the plane causing us to miss our flight to Dublin. Three of us stood and watched the Aer Lingus flight in a queue, though apparently sitting in the queue was more important than waiting to board their three missing passengers (we were at the gate at departure time). Aer Lingus was unable to book my husband and me on another flight until the next evening causing us to lose a day of our vacation. The third gentleman didn't get out until much later. I have asked both airlines to provide some type of compensation. Both have refused and we don't qualify for compensation through the European rules because we used Aer Lingus's partner. So, beware of "partners." This arrangement seems to allow each to avoid responsibility.
| 5
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Turkish Airlines
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✅Verified Review| Washington to Istanbul. Food service was poor. They run out of dinner with fish after serving almost 50 passengers and I had no other option but pasta with cheese sauce. My return on Sept 19 2017 was terrible. A woman was changing her baby's diaper by the food service area. Flight attendant was incapable of doing something about it. During dinner time they once again run out and I was served this time eggplant with rice. By the time they service our section my food was cold. I gave my dinner back. When I told the flight attendant she said 'she will let her supervisor know' but nobody came to talk to me nor offered anything else to eat. I believe I had to get upset like other passengers to receive better dinner and service. I have been flying with Turkish Airlines for 15 years and have lost confidence for the quality service and competency of keeping passengers satisfaction.
| 4
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Grupo AirFrance-KLM
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✅Verified Review| Washington to Johannesburg return via Amsterdam. I chose KLM for this trip because of an extremely attractive price offered at the time of booking. The price was so good I upgraded to Economy Comfort which I believe is worth the extra cost. Upon arrival in Amsterdam, I deplaned and set about exploring options for occupying my 3-hour layover. After using the facilities and finding an open seating area for some relaxation and online activities, I discovered that my cell phone in its clip-on holster was missing from my belt. Panic set in an I retraced my steps and searched wherever I had been. I checked in with Lost & Found and while sympathetic and very helpful, they did not have my phone. What a depressing start to my safari adventure. I resigned myself to the likelihood that my phone was gone and I’d have to pay to replace it upon return to the USA. I boarded my connecting flight and had just gotten settled when I was approached by one of the flight attendants who held out an object in a plastic bag and said, “I believe this is yours.†Life was good again. The phone had come un-clipped sometime during the first flight and fallen between the seat and the outside wall of the plane (I was in a window seat). The cleaning crew found it and turned it in along with the seat number where it was found. KLM staff researched the flight manifest and found my name and then looked up my itinerary and determined the next flight I would be on and forwarded the phone to the flight attendants on that flight. Now, that’s what I consider service. Thank you KLM. I would also compliment KLM on the food and staff service. Both were great. I will be checking KLM first in the future when looking to book flights.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Washington to Saint Petersburg via Paris CDG. The airline got us from point A to point B but not without some trouble. The lines at Washington were very long. It took about 30 minutes to drop off our bags even though we checked in online and were at Washington nearly 3 hours before departure. The flight to Paris CDG was late and made us miss our connection to Saint Petersburg. That made us miss our train to the final point (the last one that night) and required us to purchase hotel stay and overall extended the trip by over 12 hours. This should not happen when both flights are operated by the same airline.
| 3
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Grupo IAG
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✅Verified Review| We are a family of four (two adults and two children) and we were flying from Madrid to New York (with a 4-hour stop in Dublin). The flight was awful and the service was really bad. My seat was broken and two arm-rests too, we couldn't lift the arm-rests so that our children would be able to sleep more comfortably on this long flight. I called the flight attendant and she just told me that they were broken and she was very sorry. When food was served, we asked for chicken but we were told that they had run out of chicken and only had chilly beef. There were a lot of rows behind us so the rest of the passengers couldn't have chicken either. I can't eat beef because of my medical issues, and my children couldn't even take a bit of chilly beef as it was very spicy. When I asked the flight attendant to bring something at least for my children to eat, she said she told her supervisor about the problem but she/he said that they couldn't do it about it. Our children didn't eat anything and couldn't rest properly during the flight. We were very disappointed with the flight and the service.
| 2
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Wizz Air
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✅Verified Review| We are in the long queue outside gate 3 at Luton Airport right now for our Wizz Air flight from London to Gdansk. Have already been waiting 20 mins in the cold in a queue in front of the aircraft including speedy boarding passengers and families with children. No reason given. Their staff are under the aircraft doing nothing with passengers just having to wait outside.
| 1
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EasyJet
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✅Verified Review| We arrived at Toulouse airport 11th July, to find our flight 21.50 flight to Gatwick delayed, and nothing open in the terminal, not even drinking water available. Flight eventually left at 1am next morning, so should be home shortly. Apparently previous crew had run out of flying hours so a replacement crew had to be drafted in to get us home. The plane starts to descend to land at Gatwick, wheels down and then a steep pull up, full power and we are back up, pilot then tells us that as we are so late the main runway is closed for repairs so he attempted to land on second runway but due to bad lighting and visibility he aborted landing. He was then going to circle for 15 mins while they re-opened the main runway. Next announcement was "welcome to Stansted". We were then told to wait on the plane while they sorted coaches for onward travel. 20 mins later were we told to make our way to arrivals for the transport home but once we were in arrivals we were then told to make our own way home (2am in the morning) and seek compensation on the EasyJet website. We eventually arrived back in Gatwick at 9am, another day off work. So far, now 22nd August, despite many calls and letters we have received no compensation, no refund of our bus fares, no explanation. EasyJet Customer Service is anything but a customer service. They have employed every tactic to not give us a straight answer. When everything is ok, they give a good service, when it goes wrong, lookout. In reality we could have flown 1st class on BA for what it has actually cost us for these "cheap" seats.
| 1
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Iberia
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✅Verified Review| We arrived at the Iberia Check-In line at 06.50 on July 7 for an 08.45 domestic flight. Two adult passengers + 2 pet-in-cabin. There were about 200 people in line waiting to check in, but only 4 Iberia employees working at the check-in counter. After 80 minutes (1 hour and 20 minutes) we arrived at the counter (08.10) and were told that check-in was closed. We were denied boarding. We were told we could be put on a wait list for the 17.55 pm flight but with no guarantee to get on the flight. This problem was caused by an insufficient number of Iberia personnel checking people in. Also, at 08.00, three Iberia employees left their stations and were not replaced until 08.10. We were traveling with an elderly passenger who was not feeling well. We could not wait all day and take the chance of again being denied boarding on the 17.55 flight. We rented a car and departed immediately for Malaga. We arrived by car at 15.20. We missed our flight due to the lack of sufficient Iberia personnel to check-in everyone in the line.
| 2
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Vueling
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✅Verified Review| We booked Vueling from Mahon to Barcelona and Monarch from Barcelona to Gatwick. We had had 1.5 hrs to go from one terminal to another in Barcelona, we had no luggage. Problem started when the Vueling flight was delayed, no one at airline info desk could give us any information, no announcements made, so we sat and waited then we saw another Vueling flight going to Barcelona, we were told no chance of getting on that flight however we noticed people who were in our original queue boarding this plane. A Singaporian doctor suggested that Spanish speakers were given priority. After making enquiries as to how long we were going to be stranded as it was now over two hours with no news, we were still told no information. Met the doctor again waving a form at me "get one of these and demand it is stamped to get the compensation as per EU law also get your food vouchers" this is what we did. Had we not been advised what to do by this kind lady then we wouldn't have known what to do. Eventually we were put on a later flight but missed our connection to Gatwick. Could have caught a Norwegian flight at a cost of EU460 each, no way so we stayed at a hotel and flew Norwegian the next day for EU270 each. The Veuling staff were courteous but offered no assistance, tried to contact Monarch but no numbers answered, no help lines so they were of no use. Vueling were hopeless and just couldn't be bothered to inform us of anything. An airline to avoid, cheaper but unreliable. We came back by Norwegian, wonderful airline with comfortable seats and super food, now our preferred airline.
| 2
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Iberia
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✅Verified Review| We booked a return flight from Barcelona to Punta Cana for 3 people with Iberia. While making a booking, Iberia was shown as the carrier all the time. Since I have flown Iberia multiple times I am confident booking their flights as I know 1pcs hold baggage is always included in the fare and they have one of the best meals. Upon checking in (also done on Iberia website) we got a boarding passes marked as LEVEL airline (never heard of it before) with a huge mark no baggage. So we had to purchase additional baggage for 3 people, but we were not aware that there is also no meals included on a 10hr flight! Looked at an electronic ticket from Iberia and it clearly marked meal included (as Nr 3, No preference). Check-in agent was very attentive and said he can try to do whatever but that he has tons of cases like that where people are deceived into flying with Iberia but then they put them on a Level flight, with no luggage and meals! He said it happens every day! As meals were clearly marked on the ticket we kindly asked if we can talk to Iberia customer service regarding this. And that is when we were outraged by their customer service. He looked into the system and just waved at us that there is nothing he can do. When presenting their ticket with meals clearly marked for both flights and the inbound flight even stating “operated by Iberiaâ€, he said that is a mistake on the ticket (their ticket!) and there is nothing he can do. The LEVEL flight experience was very bad. The plane is cramped, staff very unpolite, no blankets and pillows are offered. Paid 10eur for 40mb of internet, the line was unactive (notified after payment of course), so did not get to use any, threw away money. Stay away from this company at all costs.
| 1
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EasyJet
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✅Verified Review| We booked a summer vacation to Europe - landing in Paris. We used EasyJet to book airfare from Paris-Barcelona-Paris and a week later for Paris-Napes-Paris. Trip to Barcelona was odd in that they routed us out of the terminal, onto busses, then to a plane on tarmac - similar debark in Barcelona. Inconvenient, slow. On the return trip, an EasyJet staffer pulled us out of line, measured our bags. One bag was 1" too long. She said only on purse or bag was allowed per passenger. We were charge 240 euros on the spot to return home. Later looking online, it is less clear about 1 bag. 1 bag/purse per passenger is general, but in many cases 1 purse and 1 carry-on bag is allowed. Very confusing. I can embrace the concept of a low-cost carrier but be clear about what you're not offering. Not even water, soda, juice or crackers was provided. Seats do not recline. Friendly helpful service was non-existent. Staff at BCN to help with complaints did not exist either. Worse was to come. 4 hours before we were to leave for our early morning flight - we received 3am text message saying our flight was cancelled due to illness by one of the flight crew. Had I not happen to wake up and check my phone at 3:30am, we would have been totally screwed. As it was, I spent two hours in the middle of the night trying to find a last minute flight for 4 one-way tickets to Naples. EasyJet booked the flight and return flight 1 week later. The return flight was an Air France flight. That wasn't cancelled. So, now I needed one-way tickets (expensive) and last minute (even more expensive). What did EasyJet offer in compensation? They would rebook me (at no charge) another flight to Naples or refund my purchase price for the tickets. Two issues. Next available EasyJet flight was 5 days later (bye-bye vacation). Value as for 1/2 round fair purchased a month ago. I will never fly EasyJet again. Wish I could rate lower than a 1. For the last kick in the pants, EasyJet also booked my rental car. Though I was clearly booking a 7 day trip to Naples, they only reserved the rental car for 1 day.
| 1
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Vueling
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✅Verified Review| We booked a trip from Geneva to Barcelona and when I received the confirmation email (which showed only one passenger, not two), it showed we had bought tickets for Lyon to Barcelona. I phoned but the lines were closed so I left an email explaining the situation. The next morning I phoned and the lady refused to help me. She said she could not change the tickets or refund the money. We asked for a manager or some sort of help as we were both students traveling on a budget but she said she could not help us. I explained this was the airlines fault but she just repeated she could not help us. We phoned back several times until we got a new representative and the same scenario played out. Finally after we got him to understand our situation he told us they had a 2 hour grievance policy. The email never stated this nor did the website make any reference to this. This made us aware that they could change the flight and they just did not want to help us because they wanted our money. I explained again, after several attempts, that we emailed them immediately after we received the wrong tickets. He looked up my email and finally accepted to refund our money. No apologies for their mistakes and I am still waiting on my money to be refunded. I am appalled that an airline would not change the mistake they made and how unhelpful their "customer service" was. I am grateful they finally gave me a refund but I still do not understand why it took so much push from my end. What are two students traveling on a budget suppose to do with tickets from Lyon when they are in Geneva?
| 2
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Turkish Airlines
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✅Verified Review| We booked our flight from Riga to Dubai with 1 stop in Istanbul about 4 months before the flight. According to the rules we arrived 2 hours prior the departure. Completing all necessary procedures and passing boarding control we got on the airplane. Engines started, next thing happening was us unloading the plane 10 minutes after boarding. Airline announced that the flight is cancelled due to aircraft technical issues. Next 6 hours were spent in a queue waiting for the decision on how we will reach our destination. When we reached an airline representative all she could offer us was either to return a money for the trip or to take a next possible flight, which was in 1 week. Airline representative also didn`t offer any other option like booking another airline via another airport. Moreover, they didn`t offer any compensation.
| 1
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Pegasus Airlines
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✅Verified Review| We booked the trip from Stockholm to Istanbul via Amsterdam with KLM, we checked the weight allowed, and hand baggage with one accessory may weigh max 12 kg. We start our trip from Stockholm without any problem but once we get to Amsterdam everything turn to nightmare, with this next flight to Istanbul operated by Pegasus, and person from Pegasus weighs hand baggage. He first stopped my wife and told her that she has 10 kg and need to pay 50 Euro to check in the hand baggage but when my daughter start to argue with him by explaining that we booked this trip with KLM and our departure was from Stockholm, this person was rude and forced us to check in my daughter baggage as well - in total we paid 100 Euro.
| 1
|
Vueling
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✅Verified Review| We bought a ticket from Keflavik to Porto via Barcelona. You would expect that the airline would check-in your bags to the final destination, and provide boarding passes for both legs of the flight at the departing airport. But no. They would or could only check-In to Barcelona, with no explanation, other than the system didn't show the second leg of the flight. We showed booking number and email, which clearly states that the ticket is for Keflavik to Porto with Vueling all the way, and not two separate tickets. No further explanation or appology for the inconvenience. At Barcelona airport, we spend about 2 hours, walking out of terminal 1, waiting for bags, check-in and going through security. Just to get back to terminal 1. Lucky that we had this time, which we had expected to use for relaxing, since this was now early morning, after a flight overnight. At the check-in they would or could not provide an explanation and gave no appology. All they could say was to write a complaint. Complaining on Vueling's website is basically impossible. All you can do is call the UK on your own bill. So they might have had a technical glitch in their system, or the check-in guy in Reykavik just didn't know how to do what was needed, which in it self is rediculous. But that does not excuse the total lack of taking responsibility, trying to fix the situation, providing a simple appology or trying to elevate the hassle. I recommend using another airline and will certainly avoid Vueling by all means in the future.
| 1
|
Wizz Air
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✅Verified Review| We flew Eindhoven to Budapest and return with this airline. You get what you pay for. Flights were on time, cabin quite clean and staff good. Seats are narrow but legroom was sufficient for this flight. Food is for sale just as luggage is and choosing a seat in advance.
| 7
|
Eurowings
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✅Verified Review| We flew from Bangkok to Cologne on the 16th of January 2017 with Eurowings. Never again, we will choose this airline, even though it is cheap. We understand why. There was enough legspace for me, but my partner (close to 2 meters) was struggling. Nowadays they ask $20 or so, extra, for extra legspace. Secondly: dear Eurowings, we are on an international flight! Everything was in German. Did it ever occur to you that are multiple languages in the world? I don't speak nor write German, perhaps your staff could learn some English and manners? Never have we experienced such arrogant and impolite flight attendants. Water was included in our Basic Fare, but we never got it, we had to ask for it and the flight attendant told me that on "your next flight you have to make a squeeky noise." Right, there won't be a next flight with Eurowings with us. Furthermore, the staff addressed other passangers quite rudely by "ask the blond one." Another thing that really annoyed me was the fact that everything had to be paid for: food, drinks and even the entertainment system was paid. We didn't buy anything as the movies were in German. Do you really expect this on an international flight? In any case, we would not recommend this airline to anyone.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| We flew from Boston to Paris after our flight with another airline got cancelled. Considering it was last minute, Myself and two other travel companions got wonderful seats almost next to each other. The flight had an on time take off and landed 10 minutes early. During the flight we got a choice of two dinners, and a small breakfast. The meals were quite good considering it was airline food. The staff were friendly and attentive. The seats were comfortable enough, but kind of hard to get to sleep on. One negative about the airline was that the flight had no wifi or connectivity, but it was equipped with a modern touchscreen that had games and tv available. Overall, I had a great experience and would fly Air France again.
| 8
|
Wizz Air
|
✅Verified Review| We flew from Dortmund to Katowice with Wizz Air and it was not the first time we used the airline. The prices are really good, we paid a round 25 Euros per flight, so you canot expect alot of service. However the flight was punctual and the cabin crew was friendly. Also the airplane was modern. Negative about this flight was the overhead locker which was to small for the amount of luggage on this flight. Also there was not really a lot of space in in general. The experience on board was still good.
| 7
|
Turkish Airlines
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✅Verified Review| We flew from Los Angeles to Geneva via Istanbul. Flight from LAX to IST was full and while the catering, inflight entertainment and cabin staff service were good, the impression that remained from this flight was the lack of leg room for such a long haul flight. I'm 1m 80 and my wife 1m 76, which has nothing exceptional in the European population and despite having removed all brochures from the seat pockets in front of us, our knees in a normal seating position were touching the seats in front of us (that were not even inclined). We battled during this 12h30 flight to find the most confortable position without success. A real pity that TK accomodate maximum seats in Economy despite very good 9 seats abreast configuration on this 777-300 (vs 10 for many other airlines). Like many European travelers, we have been attracted to Turkish Airlines by their competitive prices (around 50% cheaper than AF, BA, LH, LX when we booked to the ticket early April), their enviable reputation of Best European Airline by Skytrax for several years in a row and their staff reliability (no strikes recorded during the last few years compare to AF/LH for instance). Transit via IST was OK while extremely crowded highlighting again the dramatic need for TK to operate from the new airport under construction. Flight from IST to GVA was fine (A320) without leg room issues). Ground service was inexistant during the transit and we were finally all packed at Gate 306 with no seating capacity available at the boarding gate given the crowd.
| 4
|
Lufthansa
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✅Verified Review| We flew on Air Dolomiti which I understand partners with Lufthansa on October 20, 2017. Our flight LH 2301 was scheduled to leave Amsterdam at 8.55 am but did not leave the airfield until 9.43 am. While we were waiting in the airport there was never an announcement as to why it was late. We had an international connecting flight to Los Angeles leaving at 11.20 am. We barely made it there and I was having a meltdown. As anyone who has ever been in Munich airport will agree, it is not the easiest to navigate though. The only time Air Dolomiti said anything was before they landed apologizing for the "delay". Once again, no explanation. We are done with Lufthansa.
| 1
|
Iberia
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✅Verified Review| We flew with Iberia Business Class from Panama to Biarritz France, via Madrid on the 25th July. Only one of our suitcases arrived at the airport at our final destination. We submitted a claim for the lost bag and today, 5 days later we still do not have our suitcase. Iberia call centre has been unrelentingly unhelpful and unapologetic, I have called every day several times, each time they tell me different information. I have been told the bag is in Madrid, Toulouse and even several times the operator insisted that the bag had been delivered to our address by courier ! I can not believe anything this airline tells me. I am very upset that we do not have our bag with all our personal things. I can't believe how Iberia don't care, their operators are blasé and most importantly do nothing to find my bag. Iberia Business class is old, old seats, worn, old TV monitors, choice of perhaps 6 films on the flight, food is average. The hostess seemed quite put out when we made a request to them, doesn't seem to be in the company manifesto to care for their customers on any level. I will do everything I can never to fly with Iberia again.
| 1
|
Turkish Airlines
|
✅Verified Review| We flew with Turkish Airlines from Vienna to Muscat via Istanbul and were very positively surprised. It started already with the greeting from the crew when we entered the plane. It was so nice to see the onboard chef! The planes were new on both flights, staff very friendly and the food super delicious. We arrived on time. The security instruction videos with the funny were very likable. The inflight entertainment was excellent as well, with many movies in various languages.
| 10
|
Vueling
|
✅Verified Review| We flew with Vueling down to Palma from Bergen via Barcelona, and the same route back home. This is by far the worst airline I have travelled with, and I have approximately 100 flights each year, and have flown with more airlines that I can count. Everything from check-in to picking up baggage was a disgrace. Everything was delayed all the time and the lines were nothing but a mess. We has delays with all four flights, ranging from 50 min to two hours. The staff could not care less and was offered no refreshments while waiting, not even on the flight home that was delayed just over two hours. The luggage was delayed over an hour both times. The tickets might seem cheap at first, but the extra costs will keep on coming. It is worth spending 150-250 euros on another airline just to be free of Vueling.
| 1
|
EasyJet
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✅Verified Review| We got the classic bait and switch carrying our bags onto the plane. Paid extra so we could bring standard-sized carry-on bags on board, were told they were fine when we checked in, but when we got to the gate were told one of them was too big. Because we were forced to check at the gate they charged an extra fee, so the $80 to check the bag was almost more than the cost of the ticket. What a racket. What's worse, when I contacted them to complain they simply replied (after weeks of waiting and multiple contact attempts) that this was standard policy. The flight itself made us feel like we were living in an infomercial with the flight attendants selling all kinds of junk up and down the aisles.
| 2
|
Norwegian
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✅Verified Review| We had to cut our trip to Guadeloupe four days early which necessitated changing our reservation. We tried to reach a customer representative through the international and U.S. telephone numbers. We were on hold for hours and finally gave up until later in the day (March 11). Our travel document stated we could go to the Norwegian.com website and change our reservation under "My Reservations." Although we provided our booking reference number, document number, passenger name, flight, etc, the website stated they had no such reservation. Later that day, we again tried to reach Norwegian by phone. This time we were connected to a customer representative, rude to say the least. We had to pay $480 to change the reservation for two tickets, including $50 to have him make the change online. He said we could avoid the $50 fee by doing this ourselves online, but when he told him we were unable to make the change online, he said we would have to pay the $50 for him to change the reservation.
| 2
|
Turkish Airlines
|
✅Verified Review| We have flown with Turkish Airlines from Antalya to Istanbul SAW on 19 May 2016. First of all the flight was punctual. Food includes sandwich and salad and desert, but tastes good. There was no inflight entartainment. When we arrived to luggage claim, the system that provides luggages, has a problem we waited nearly 20-30 minutes to get our luggage.
| 8
|
Grupo AirFrance-KLM
|
✅Verified Review| We recently travelled with Air France from Paris to Havana in Premium Economy and the flight was excellent from boarding to getting off. There were only 5 people in the cabin so the crew had plenty of time to attend to us and they were friendly. Seat comfort was fine and champagne, wines and foods were fairly good. Flight was on time and was smooth.
| 9
|
Air Europa
|
✅Verified Review| We took Air Europa from Miami to Madrid. After 2 days flew to Barcelona, 8 days later Barcelona to Madrid and Madrid to Miami. The flights all left between 30 minutes to 2 hours late. Regarding the meals don't count with the what is served aboard because you will be disappointed. When we flow from Madrid to Miami the crew staff was rude, for dinner they served only one option of sandwich with cheese and pork which some of us couldn't eat - I asked if there any other option because I can't eat pork, one of the crew members told his colleague "We have vegetarian sandwiches but if we will give him one, every one else on the plane will ask for one". Usually with my experience on flights there is a vegetarian dish for some of us who don't eat meat, but in my case the crew member just told me that there is nothing he can do for me.
| 1
|
Lufthansa
|
✅Verified Review| We took the earliest Lufthansa flight from Lisbon to Frankfurt (LH1173) on the way back from holidays in Portugal. The flight was full and we had the seats at the emergency exit. For this reason, the seat pitch on this specific flight is not representative for all seats but from our inbound flight on the same type of aircraft I as a 189cm person can say, that I had perfectly fitting legroom. We got served a nicely warm breakfast (egg, ham, potatoes) and drinks were served once after the breakfast and additionally the flight attendant served water before landing. The captain kept us informed about the journey and made us feel welcome on the flight. The only negative thing was the unorganized boarding process in LIS. We can recommend Lufthansa and hope to be enjoying them again soon.
| 10
|
Vueling
|
✅Verified Review| We travelled as a family of 2 adults and 3 kids with Vueling from Paris to Venice. After check-in, they said the flight was overbooked and at the end only 4 persons in the family can fly. When we asked for help, staff said they were contractors for Vueling at CDG airport and no one actually worked for Vueling and our request was ignored. We had 2 young kids who were very tired after a long flight from US to Paris. At the end the family was split, I as the father must stay one day at CDG and my wife travelled with 3 kids. The kids were so disappointed so they cried. It was so inhumane to split a family on vacation. Why they did not offer compensation for single traveler to volunteer to give up one seat?
| 1
|
Jet2.com
|
✅Verified Review| We were booked on Iberia Express IB3718 from Madrid to Gatwick - confirmed ticket and Eticket. Got to Madrid Airport and flight not on overhead noticeboard. Went to Iberia to enquire. Oh Yes your flight has been cancelled - hasnt anyone told you?? Well no they hadnt. On the plus side we were offered an alternative flight leaving in 30 mins. Fantastic. Ran to Gate only to find flight was going to Heathrow not Gatwick -so no option but to get on. Got a National Express Coach from Heathrow to Gatwick at £50. Emailed my complaint to Iberia Express asking for a refund of our coach ticket and got following email back "Changes occur to our flight schedules every change of season and on certain holiday dates. The changes depend on demand and the availability of landing and take-off operations at airports. When this happens, we advised you via your e-mail address or by telephone" Well no one told us and they refused to pay the £50 costs we incurred to get from Heathrow to Gatwick. Pretty poor service in this so called age of customer service and satisfaction.
| 3
|
Norwegian
|
✅Verified Review| We were diverted from JFK to Boston because of storms and then, after sitting on the tarmac for four hours, we were abandoned into a closed airport at midnight with no information or help as to how we should go about getting to New York. Someone at the airport told me (at around 1.30 am) that the Norwegian Airlines staff typically don't arrive until late in the afternoon. I eventually managed to book a train that got me into New York at 9 am (some 13 hours after we'd been due to land). Two weeks on, I'm still waiting for a confirmation of the problem that would allow me to reclaim the costs of train tickets from Boston to New York on my insurance, let alone any offer of compensation from the airline. After one week, I got a confirmation that acknowledged that there was over a four hour delay on the flight but - extraordinarily - failed to mention that it had landed at the wrong airport. Attempts to contact customer services generate a response saying that they are very busy and will reply as soon as they are able. I'm still waiting. In brief, this is a cheap airline and the flight was OK until the disruption to landing (the food is awful but you can take your own and if you need a blanket, they let you pay for one on the plane). However, I wouldn't risk flying with them unless you have a credit card and are able to take the hit yourself if something goes wrong. Giving them one star for ground service feels far too generous - there is no ground service. The fact that there were storms is clearly beyond the airline's control. The way that they treated their passengers subsequently, however, was (and continues to be) appalling. This is my worst experience of customer services in almost thirty years of air travel.
| 2
|
Wizz Air
|
✅Verified Review| We were extremely disappointed with the service on our way back to Glasgow from Budapest in December 2016 with Wizz Air. We purchased extra services - such as priority boarding, which was not provided - we were all squeezed into a bus. The driver was not present, the engine was off, the heating was off - we were left waiting outside for 20 minutes (I am in my mid 20s, I was fine standing, but what about elderly passengers?) on a freezing cold bus. Let me point out, the flight is at 6.20 in the morning, so the outside temperature is below freezing. There were no staff at the bus who we could have raised our concerns with. While boarding the staff did not care about maintaining lines / queues / checking priority boarding details, we paid extra and had to queue behind a whole bunch of people without PB to eventually be squeezed into a cold bus. This wasn't my first time flying Wizz, my overall opinion is that the Staff at the airports are not motivated at all - I would even say that they could not care less about the passengers. The organisation of the boarding process is awful, we were met with a rude attitude - especially from the ground handling staff. Obviously this is a low-cost airline, so you are prepared to have some inconveniences, such as small leg room, extreme departure times, ridiculous baggage policies etc. I have flown with Wizz 5 times in the past 18 months - as it is the only direct flight between Glasgow and Budapest, however after the horrific experience last time we have decided to fly KLM via Amsterdam. Would like to point out, the cost is the same, or even cheaper, considering the same hand luggage allowance and the lay over is just about 2 hours at Schiphol. Will be looking to avoid Wizz in the future.
| 2
|
SAS
|
✅Verified Review| We were flying SAS from Stockholm to Hong Kong in premium economy. Boarding was efficien and SAS is really strict in terms of who gets to board first. First of all business class passengers got to board. Afterwards, premium economy and Star Alliance Gold Card holders board. There were some Star Alliance Gold and Eurobonus Gold Card holder who tried to board with the business class passengers but they were sent back and asked to wait until it was their time. The seat was very comfortable. Lots of legroom and a rather wide seat. The footrest could have been a bit more adjustable. But in general a very nice seat. Food was excellent. Tasty, fresh and the cabin attendants were really good. Constantly serving drinks and snacks throughout the flight. As the return flight from HKG was during daytime, there werea midflight snack, chocolote or other sweets and even ice cream in addition to the two main meal servings. The inflight entertainment screen was brilliant. Bright, HD resolution and very responsive. There could have been a bit more content though. The only downside was, that when the person in front of me fully reclined his seat, the screen did not have enough adjustability options to compensate for the recline. Hence, the viewing angle was not 100% perfect but still quite OK. In addition to the IFE, there is free WiFi for business class and premium economy passengers in addition to their top tier eurobonus members. While I had difficulties connecting to the WiFi in the first place, speed quality of the connection were very good. In general it was a very nice trip and I'd love to fly with them again soon.
| 10
|
Lufthansa
|
✅Verified Review| We were flying from Larnaca to Bydgoszcz and we had to change flights in Vienna, where we had about an hour to get to the connecting flight and Frankfurt where we were supposed to have about an hour too. Everything would have been ok but our flight from Vienna to Frankfurt was late and we ended up having only 25 minutes to get to the gate for our next flight. We were told by the crew when getting off the plane that the connecting flight would wait but we ran fast as we could anyway to get to the gate. Well they closed the gate in front of us and we missed the flight. Our next flight to Bydgoszcz was in two days. Luckily Lufthansa let us stay in a hotel near the airport for 2 nights and paid for the room, full board and got us tickets onto the next available flight without too much hassle.
| 9
|
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