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https://agileinaction.com/agile-in-action-podcast/2023/10/10/navigating-change-and-evolving-with-purpose.html	The Agile in Action with Bill Raymond Podcast Home Learn More Sponsors Watch now (here is a direct link ) Listen now Navigating change and evolving with purpose Oct 10, 2023 • Bill Raymond Pamela Meyer, Author of Staying in the Game: Leading and Learning with Agility for a Dynamic Future, leadership agility expert, and keynote speaker 🌎 Pamela Meyer's website 🌎 Pamela on LinkedIn 📖🎉 Pamela's latest book: Staying in the Game: Leading and Learning with Agility for a Dynamic Future 📖 Agility Shift: Creating Agile and Effective Leaders, Teams, and Organizations About this podcast episode 🎙️Unpack the essentials of embodied agile leadership so you can thrive amidst constant change In today’s podcast, we share this insightful conversation with leadership agility expert Pamela Meyer about her latest book, “Staying in the Game: Leading and Learning with Agility for a Dynamic Future.” Pamela and Bill share practical advice for how leaders can cultivate the mindsets and practices needed to stay agile, resilient, and continuously learning amidst constant change. Here is what you will learn: ✅ The four dynamics for staying agile: meaningful identity, community, competition, and commitment ✅ Why leaders need a learning vs. controlling mindset ✅ Examples of agile leaders in action 🎉 How to avoid losing momentum by connecting to your intrinsic motivations Transcript (transcripts are auto-generated, so please excuse the brevity) [00:00:00] Intro [00:00:00] Speaker: Welcome to the Agile in Action Podcast with Bill Raymond. Bill will explore how business disruptors are adopting agile techniques to gain a competitive advantage in this fast-paced technology driven market. [00:00:13] Introducing Pamela Meyer [00:00:13] Bill Raymond: Today, I’m joined by Pamela Meyer, leadership agility expert, keynote speaker and author of five books with the latest being Staying in the Game: Leading and Learning with Agility for a Dynamic Future. Hi, Pamela. How are you today? [00:00:28] Pamela Meyer: I’m great. Good to be with you, Bill. [00:00:31] Bill Raymond: Yeah, I’m excited for our conversation today. We’re going to talk about navigating change and evolving with purpose. I’m really excited about this topic. Before we get started, could you introduce yourself? [00:00:42] Pamela Meyer: Yeah, absolutely. So I work with leaders and teams that need to be more agile, resilient and innovative and actually my passion for agility and collaboration began some years ago when I was leading creative teams first in the theater as a director and producer. And then that sparked an interest in exploring the human dynamics and creative teams and led to some more credentials and degrees. And now for the last 20 years, I’ve been working with fortune 500 firms and beyond drawing on that experience and in depth research to help leaders be more agile, resilient, and effective, but also to help them foster environments where everyone can thrive and be more agile. [00:01:26] Pamela’s books [00:01:26] Bill Raymond: I wanted to ask you about your book, which is great, by the way, I really appreciate your writing style and it’s really easy to read and understand the concepts in your book, but why did you write staying in the game? [00:01:38] Pamela Meyer: My last book, The Agility Shift, as you mentioned, was all about the specific shifts that leaders and teams and even organizations need to make to improve agility. And what I noticed was that after just a little bit of time passed, and once these leaders had made these shifts a new need emerged and they needed help staying agile and resilient and I started exploring that question and thinking about that because it’s such human nature for us to go back to our comfort zone and back to our routines, which isn’t necessarily the place when we’re most agile. And I actually discovered some of the best lessons when I returned to my passion for Alpine skiing and master ski racing. And I saw all these inspiring athletes who were still in it. Some of them were out there in their sixties, seventies, and even eighties, continuing to compete and learn and improve. And that expanded to discovering lessons from some of the world’s most agile leaders across sectors and really looking at especially what, what keeps people engaged, learning, and adapting, and coming back even stronger after serious setbacks? That was that was really the purpose and the essence of writing this book. [00:02:56] Avoid losing momentum [00:02:56] Bill Raymond: I think about this fairly frequently because, when I first started working in business, everything was, I guess we’ll just use a blanket term that everyone likes to use, waterfall, right? So you do these big six month planning activities and then, you spend three months pulling a team together and you start going and by the time you start going, everything’s changed. And that, that was always something that deflated me for sure. And the team, deflated everyone. So when I started looking into agility and agile, I realized it’s more of a mindset. It’s not just, following some framework like Scrum or whatever, there’s actually ways that you can work together with teams and the way you form teams and keep all of them together, the old training sometimes comes back and you snap back to the way you used to do things and you do lose that momentum. Can you talk a little bit about that topic in terms of how you keep your momentum going? [00:03:56] Pamela Meyer: Yeah, it’s it really is a critical piece and one of the things I discovered and really stood out with the leaders that I was researching and interviewing and many I work with in client settings, is that there’s a mindset that they maintain that has a bias for learning and adapting rather than planning and control. And that is something sometimes surprising to find in business because the bias does tend to be toward planning and control and risk aversion. And the irony is actually that learning and adaptation is more risk friendly, mediates risk more than more than planning and control, but our hard wiring tends to keep us out of that space and what I found was that leaders that were tapping into a kind of intrinsic motivation and intrinsic passion for what they were doing were much more attuned to continuous improvement than those that were not agile and that were really focused more on a particular process or framework. And as wonderful as these agile frameworks are, and I use them myself and work with them in many client settings. If our orientation to them is still a kind of planning and control orientation where we’re not going to get the results we need, and we’re certainly not ultimately going to be agile where we might as well be using any other kind of project management framework and and be wondering why we’re not getting the same kind of results that we hope for. [00:05:24] Introducing the Four Dynamics [00:05:24] Bill Raymond: Yeah, that makes sense. And you talk in your book about these four dynamics meaningful identity, community, competition, and commitment. Can you give us a broad strokes overview as to what those are? [00:05:37] Pamela Meyer: Yes, absolutely. And you know what they, they underpin this, this form of leadership that I describe, and I’ll briefly mention that and describe these four dynamics that I’ve called embodied agile leadership. We’ve heard a lot about agile leadership or leadership agility, but I’ve added the word embodied in front of it because what I found was that those who are really staying agile are truly embodying agility and embodying these concepts, but they’re also attuned to their own bodies and what’s happening around them in a much more holistic way. And often, especially in Western culture, we tend to come to work as if we only exist from the neck up. And so this approach to agility really includes the whole body. And that started, of course, from some of the lessons I learned from master’s athletes, but it turns out it’s also true with leaders in business. And so that translates into these four dynamics, meaningful identity, community, competition, and commitment, as you mentioned. And and what I would suggest as listeners are hearing these pay attention to Which one resonates with you most, at least right now in your life. So you’ll very likely one or another will, will be more motivating to you or just pique your curiosity. So I’ll come back to that later in our conversation, but I want to plant that seed for our listeners. [00:07:00] Meaningful identity [00:07:00] Pamela Meyer: So starting with meaningful identity. At the end of the day, leaders, whether they were leaders and athletes on the mountain or in the boardroom or ICU would simply describe it as. It’s who I am. It’s some core dimension that gives their life and their work a meaning, and that very often is different for everyone, but it’s some kind of intrinsic motivation that gets them out there, and their meaningful identity is really interconnected with the other three dynamics and sometimes they don’t discover their meaningful identity until they participate in these other three dynamics. So that meaning that community, which really stood out as one of the big reasons that people stay in the game. And particularly when I was out there on these weekend races, all kinds of conditions. All kinds of temperatures. One of the questions I would ask, especially these older racers is, what keeps you coming out here even when you know, your colleagues are staying in bed or, move to warmer climates and one of the biggest things that stood out was that it’s the people they didn’t want to miss out and when their friends were out there, or there was this incredible community and camaraderie and that’s something that I find in really thriving workplaces and teams. That people are challenged to bring their best performance and keep learning when the community is welcoming and they feel seen and they really feel like it’s a place where their talent can thrive. I interviewed Chris Mikulski, who is the head of HR at H&M Clothing, and he talked about how core that is to their team’s thriving, particularly in a retail environment where sometimes in some sections there can be high turnover. But they want to create an environment that people want to stay and really feel like they can be themselves. And that translates into great customer experience too. [00:09:03] Competition [00:09:03] Pamela Meyer: So the next two are commitment and competition. Sometimes people have a uncomfortable relationship to competition. Certainly it’s something we’re very familiar with in business, but I describe two types of competition. We’re competing with others and in the business context that might be other people in our sector or other organizations in our sector, but we’re also competing with ourselves and for long time agile leaders and masters athletes sometimes that competition with ourself is the one that keeps us staying in it. We’re always looking to do a little better, learn a little more. So the essence of competition, I describe it not so much as winning in the classic sense, of course, in business we hope we are, we hope we’re continuing to. To do our best in relationship to others, but we’re also competing in a way that means we’re anchored in continuous learning and improvement. And that’s so critical to everything we do in Agile. Certainly every Agile framework is designed around continuous learning and improvement. So that’s a critical piece. And then I’ll describe the last one, but I wanted to pause just for a moment here, Bill, because I’ve been going on. So if I take a breath and if you have any questions about those three before I share the last one? [00:10:23] Bill Raymond: You said if you hear one that really resonates with you the most, tomaybe put a little bit more focus on that. And while we didn’t talk about Commitment dynamic, the one that re most resonates with me is community. When I started my career, I was in IT leadership, and it was really cool in my company to be recognized for that, right? So the, I had a lot of people that I worked with and people knew me for something and I knew other people for something and we shared with each other and we managed to do some great things together because we had that community. But I realized very quickly that I kind of liked the idea of having community, not just inside and outside the organization. And so that’s why I actually started consulting because that allowed me to not only talk to a whole bunch of customers. But then take those customer experiences and share them with other customers. So I could take what I’ve learned to help them succeed. And then I got into working on a specific product in the project management community. And I became known as a person there and wrote a book. Now, all of that is to say that I really enjoy community. That’s why this podcast is even here to be quite honest with you. But one of the things that I think the pandemic did is that it put you back, I don’t have a big company. My company is small. We’re just a few people and we hire some independent contractors if we have to, things like that. So I haven’t been able to go to those trade events. And even if I speak on my computer and do something over a webinar or something, you might get some good feedback and things like that. But just being able to walk off the stage or walk out of the room that you just spoke at or go to someone else’s talk and get to meet them in the hallway and have those conversations. I felt very disconnected from that. And I have to say, that’s something that I’ve really been putting more of a focus on these last few months is getting myself back out into the space. Because I feel like even though I’m here every week doing this podcast and I’m writing and I’m on LinkedIn, I don’t feel like I’m necessarily as much part of the community as I’d like to be. [00:12:40] Pamela Meyer: Yeah. And that is so critical. One of the things that, that I heard again and again from people is, and certainly the pandemic, as you said, really heightened that our need for this our, we really discovered it’s such a human need and a need for feeling like we’re part of something bigger than just ourselves and that what we’re doing has meaning beyond just our self interest. And that’s a huge motivator. Yeah. And so many people are doing things like you’ve described and one of the things that I found helpful is to not just be thinking about where do I find community and how do I get connected in various networks, but to be thinking about it in terms of what could I give to various communities or who else out there might need community and who can I proactively connect people to because that kind of altruism or that sense of being a connector can be really helpful and help foster a greater sense of community yourself. Thinking about it as a two way street, how do I foster communities. And a sense of community in any space I already participate in to, to make it more robust and more generative. And then also how can I find those as well? And that’s truly the only way community thrives and continues to stay lively is when we do that. And otherwise they are either our relationships or those. That sense of belonging can start to fade away and and it is particularly hard when we’re in, if we’re in a smaller organization or folks that are working as contractors that we sometimes have to make a greater effort to do that. [00:14:19] Bill Raymond: Yeah we certainly do. And I do think that is one of those drivers that keeps you moving at that pace, right? You can really allow yourself to deflate if you don’t feel like you are part of a community, whether it’s in your own organization or a larger community. [00:14:33] Pamela Meyer: Yeah, absolutely. And I’m glad we paused to take a little more time on it because it truly did stand out. And this is true across the board for introverts, extroverts, you don’t have to be standing at the, on the top of a table, to be getting people’s attention to participate in community. It can be in quiet ways. It can be ways that are is fitting for you. But the point is to feel like you’re you are connected with something larger than yourself and with people that share your passion for for whatever it is that gives your life meaning on your work meaning. And and once we do, the interesting thing that happens is it motivates us to learn more, to explore more. And so I think there’s a real value in community and fostering some of the other values of agility, of learning and adaptation and connectivity and resource sharing, [00:15:26] Commitment [00:15:26] Pamela Meyer: so shall I jump into share the last one and then we can circle back to some of the others as well? [00:15:30] Bill Raymond: Yeah, of course. Sure. Let’s continue. [00:15:33] Pamela Meyer: So commitment. So we’ve talked about community and competition commitment was one that surprised me a little bit, but once I started talking to these masters athletes, I guess it wasn’t so surprising if you’re talking to a 84 year old ski racer, such as I have with and several folks in their eighties who are still getting out there, still training, still competing, and really working at the top of their game. So commitment is really about intentionality and prioritization and sometimes it’s also about reprioritization because of course being agile means being able to reprioritize as conditions change. And that means adapting whether it’s external conditions, our internal state or capability, or maybe even our interests are changing, but it’s always reprioritizing. And certainly if we bring it back to the conversation about agile, agile frameworks have prioritization built into them from the very start of our scrum planning or sprint planning activities. And certainly each sprint cycle is an opportunity to reprioritize, but always based on our values and the value we’re delivering to the customer or the end user. And getting in sync with that ability to commit to delivering value, to commit to being intentional and prioritizing also is a key practice for leaders that are staying in the game. [00:17:01] Bill Raymond: Yeah. And people might think that being an independent like you it’s, it’s so much easier because you make the decision. Oh, no, it’s not that easy. You have to prioritize all the time and reprioritize because things come up on a regular basis. And then you have to say, is this for my business? This is for me? And make sure that you are still going forward and making sure that strategic direction doesn’t go off course. [00:17:24] Pamela Meyer: Yeah, absolutely. And anybody working in agile knows that it’s the blessing and the curse of working in an agile environment because you’re always being bombarded with, whether it’s new project requirements or other upheavals, it can be even be external things like a change in leadership or your team members change. And so how do we stay focused on prioritizing to deliver value to generate value. And and that does come with with some real discipline to stay connected to, what our purpose is in the first place. What are our core objectives? And if those change, do we have shared agreements on those and can we adapt? But it really does depend on some great communication and real centered focus on our own value, which really does bring us back to that meaningful identity. Are we connected with, what is valuable for us to stay engaged, certainly in our own work, but also to be engaged in the value of the projects we’re creating. [00:18:24] Case studies [00:18:24] Bill Raymond: Sure. And I think you have some great examples of that in the book. You have some pretty interesting case studies that I think a lot of management style books, they tend to be fairly just this company did this thing, but you have some very interesting case studies. I’d love to hear a few of those. [00:18:43] Pamela Meyer: Excellent. Yeah. So I’ll start with I’ll start with one that, that is more in, in probably people’s area of familiarity, Dr. Tiffany Dodson, who I’ve had the chance to track her career and work with over the years. She’s now head of global learning at Liberty Mutual Insurance. And one of the things that so struck me, and I really highlight a number of learning leaders across organizations and industries. She’s not only head of global learning, but she demonstrates it at every turn in how she shows up in her work. And one of the things she shared with me, and this was when she was pretty new to the role at Liberty Mutual, is that whenever she meets with her team, she Starts off the conversation by sharing or asking rather. I guess she’s sharing. Here’s what I’m learning. And then that fosters an environment for everybody around the table to share what they’re learning, too. So it’s just a simple shift rather than asking for report outs or project updates starting with here’s what I’m learning and that sets the expectation that everybody should be coming to the table talking about what they’re learning and be in a learning mindset in their day to day work because they know that their leader is going to be asking them, and expecting them to follow suit. So that’s one of my favorites, but you also mentioned some surprising areas and another one of my favorites actually came from Graham Smith, who is a Vietnam Veteran. He flew reconnaissance missions during the Vietnam war. And he shared a lot about how, first of all, being in an agile mindset is critical to coming back alive after each of these missions. But it was also about a real team of focus. And he said, one of the first things they tell you when you get off the bus at the Air Force Academy is you have to collaborate to graduate. And I just loved that. And that goes right into the cockpit. He shared these harrowing stories of, flying 50 feet above the ground to avoid radar. Your wingman’s wing is three feet away, and every move you make has to be responsive with situational awareness, but you can’t make any move that your wingman can’t follow so it’s a true sense of I’m part of a team. I’ve got to bring everybody back safely. And so I’m not only thinking about my being about the well being of My colleagues and that really really struck me but it was also a great example of something that I’ve carried with me from a number of pilots and other folks that have had significant military background and training have shared that early on they’re taught to be aware of plan continuation bias. And I certainly know this is one I’ve grappled with, but it’s the idea that, you’ve got your mission, all of this work went into it. Maybe you’ve done your sprint planning, or you’ve you’ve locked in on a particular project plan. But if we have plan continuation bias, it means that we’re not going to shift gears as needed in response to incoming information. And that’s really critical and certainly in a life or death situation if you don’t shift gears or sometimes abort the mission I’ve written about that in the past, certainly the miracle on Hudson and Sully Sullenberger’s amazing ability to so quickly adapt in response to a catastrophic situation. They’re aware of this potential bias and able to negotiate it in very high stakes, high stress situations. And so that’s a critical dimension of certainly staying agile, but being agile in the moment, and that truly calls for an embodied agile leader. [00:22:29] Plan bias [00:22:29] Bill Raymond: One of the things that I think we have a challenge with in business, and I think we’ve all experienced this In one shape or form is that we have this plan, and we maybe are starting to recognize it may not be spoken out loud, or maybe it’s being it’s whispered in the hallways or what have you. But there is this plan that we have, and we’re not quite sure if it’s working. I feel like at some point you have the plan continuation bias, but then It could turn into the plan is wrong, but now you’ve had this bias for so long, it becomes part of you. And then you feel like if I change, if I make a shift, then you might actually be impacting your career for the negative. [00:23:18] Pamela Meyer: Boy, yeah. It’s really, you’ve really named something that, and I’ve heard this. I’ve heard this actually, a client was talking about this. They’d invested a lot in a new platform and we’re going down a pathway where they were getting data that was really disconfirming that this was going to deliver any value or that the customer even wanted it anymore. But they were in so far that they decided to go ahead and finish it and everybody on the team was like, this is, we wasted even more resources, And it’s not just the resource impact it’s the demoralization of the team and it sets a precedent that we’re not going to truly learn and adapt. And, this is a great opportunity for embodied agile leadership. And this can happen from anybody on the team. A point I want to make is that an embodied agile leader is anybody who steps up and responds to the unexpected and unplanned and notices an opportunity and effectively responds and so it can be anyone in that circumstance who says, hey, the emperor has no clothes. Could we pause here and reevaluate this? And there may be compelling reasons to finish. Maybe it’s something that will have use at another time, or they want to extract the final learnings from the project. There may be a point that it is valuable to do, but it’s something that I’ve seen happen so many times that it’s really important that we all understand we, we have this innate psychological bias and there are times when we should pause at least to decide together. Is this worth really going forward with, or might we all be better off pausing, regrouping, regenerating? This is, this is the essence of resiliency, you know, reenergize ourselves and renew and reset to the value that we do want to deliver. It takes some courage and some fortitude to do it. But, but if Graham Smith can do it in the cockpit and these 84 year old ski racers can do it on the mountain, then I think we can do it from our workspaces. [00:25:25] Defensiveness vs. commitment [00:25:25] Bill Raymond: That’s a really good point. I’d like to drill into that a little bit, because one of the things that I always think about when we hear these types of stories, because we’re in the agile community is the Americans going to the Toyota plant in Japan and seeing that anyone on the line can press that stop button and stop the line. Boy, talk about empowerment right? And no one’s going to press that button if they don’t think that they. I mean that button is going to get pressed only if someone thinks that it should right. And the ability for anyone to be able to stand up and say, I think the strategic direction, isn’t right. That, that is true leadership. And as you said, it could be anyone that’s working on any effort. But there are hierarchical structures and organizations where we call someone a leader because that’s in their title or, or at least implied. And the worst thing that could happen at that point in time is to shut someone down. I will be honest, this is something that I’ve struggled with. I’m sure a lot of other people do as a leader, you’re trying to move things forward, right? You’re trying to make sure that we stick. To a plan, that you also have to be flexible and things like that. But then someone brings this up to you in a room in front of people. And what’s the first thing you do? You get defensive. And so what are some things that you can think of that will help you go from that defensive state to an openness state, so you can think through what’s being said? [00:26:50] Pamela Meyer: Yeah. It’s really, you’ve really named something that it’s so human for us to have that response and it’s so critical. And this is truly why I’ve started talking more about embodiment in a leadership context because our first response literally is an embodied fight, freeze or flight response. It’s happening at a neurological embodied level. And If we’re not aware of it and able to manage it or respond to it effectively, then we will be hijacked and have a huge impact. And so what we’re talking about here is, in any level of leadership, being able to model the beliefs, the values, the behaviors that really imply continuous learning. If you’re the leader at the front of the room and you’re defensive or you’ve shut down or, humiliate somebody for raising their hand to ask for a pause, then you’re going to be reinforcing a culture of planning and control rather than learning and adapting. And so what I write about in several places in the book are some of the ways that we can do this.. It’s amazingly simple, but it does take practice, which is literally to pause and take a breath. It sounds so it’s not rock and science, but literally to just get used to, that much, I would have said the second and a half to take a breath. Even that is enough to foster what some psychologists call a change of body state, when from that fight or flight to disconnect a bit to step back and then pay attention to what’s happening in the room, what’s happening in our bodies that may be a bit reactive, and then to look at, okay let me step back and really hear what was just shared and see if that aligns with something that’s going to contribute or foster value, the value we’re all, we’ve all agreed we’re generating, or or is it something that, that we maybe can set aside, but either way, we have to listen to each other with respect and be sure that we’re responding respectfully in a way that doesn’t shut others down, and I’ve written about this in a number of contexts and again in Staying in the Game, but some of our best lessons for that moment come from improvisational theater, and probably people are familiar with the principle of saying yes and, but it’s just a way that when we’re uncomfortable or when something unexpected happens, rather than deflect it, we pause or perhaps we don’t even have need to pause. We simply accept what is given and then we add to it. So it might be, saying, yes, I, I’m hearing your idea and I maybe need to look into that a little bit further, but that sounds like something we should explore if I’m not able to respond right away, or and can you tell me more about that. So we’re always thinking about how can I both be paying attention to the literal empirical evidence that’s before me, but also the impact I’m having. In the room from a humanistic perspective, am I supporting the team’s success? Am I fostering engagement? Am I setting up a dynamic where people are going to be frustrated and be grumbling when they walk out of the room? We want the work and the communication to happen in the room not, as people get back in, in their texts and slack channels when they’re outside of the room, [00:30:15] Bill Raymond: Yeah, I always see that there’s every now and again, you go into those meetings, right? Where someone is bold enough to say something that they know everyone else is feeling, right? And then you go and you say, but that’s not in the agenda for this meeting. Let’s move on. [00:30:32] Pamela Meyer: Right exactly. And, if there’s. If there is an instance where it’s truly not why we were called together and we have time, we don’t have time for it to say, yes, that actually sounds like something interesting. It’s not our core focus today, but I don’t want to lose track of it. So could we set up some other time to be sure we address that? Or if it truly is absolutely relevant to what everybody’s come to discuss, then perhaps we do need to be able to adapt in that moment and be sure we’re not getting too focused on the agenda, rather than the value we’re creating and the important needs. We’ve seen too many disasters that have happened that really are the result of poor communication or people being afraid to raise their hand and communicate. [00:31:19] Ideas for improvement[00:31:19] Improvement takeaways [00:31:19] Bill Raymond: We talked about these four dynamics of meaningful identity, community, competition, and commitment. And sometimes these all flow together nicely, and sometimes they don’t, right? Maybe our commitment is to be more competitively driven and then we end up derailing ourselves like we just talked about. So that could just mean derailing myself as a team player or derailing the entire team. what are some of the steps that you can effectively take to avoid that? [00:31:51] Pamela Meyer: Yeah, that’s it. That’s a really great question. And I would say, I talk about embodied agile leadership as first and foremost, self leadership, meaning it has to start with our self awareness and our ability to be effective as an individual leader. And so that means raising our awareness of what is meaningful to us what drives us, what is our, it’s who I am. And then I remember I had asked people early on as I was describing or introducing each of the other three dynamics community competition and commitment to pay attention and see if one stood out in is as being really relevant to where they are in their lives today, or just that is compelling. And you had mentioned community really stands out for you. So whichever resonated most would be a great place to start in terms of raising that self awareness and then thinking about how do I live into that a little more and maybe create more space for others to join me in that? So I create a little more of a generative experience. And in the book I have, I conclude each chapter with a series of reflective questions and even offer a downloadable guide that people can use as almost a workbook or a journal to reflect. But I would really start there. Start with What stands out as something that sounds energizing and motivating to you, and then do a deeper dive into that, because when we get derailed, it tends to be that we’ve lost focus of what we care about. What’s valuable to us, and then we start getting hijacked by other people’s agendas, or, which way the wind is blowing, when we don’t have that core sense of ourselves. if we’re prioritizing, of course, we need to know what we’re prioritizing for and what is motivating and energizing to us. So that’s my recommendation to, to start there and then approach it with an attitude of inquiry. You’ve got some beginning ideas, but there’s a lot more to learn and a lot more than you can model once you begin your learning to, to foster that energy within the teams or the organizations that you’re working within. [00:34:02] Bill Raymond: Thank you so much Pamela Meyer. This has been a great conversation. Boy, has it gone by fast. [00:34:08] Pamela Meyer: It has. Thank you, Bill. [00:34:09] How to reach Pamela Meyer [00:34:09] Bill Raymond: Yeah. Before we wrap up, though, I’d love to know if it’s okay for other people to reach out to you? [00:34:15] Pamela Meyer: Yes, absolutely. I would love to connect. [00:34:17] Bill Raymond: How might people reach you? [00:34:19] Pamela Meyer: Yeah. So there are a number of ways, certainly on my website, https://pamela-meyer. com. I’ve got a contact link there. That’s probably one of the best. And certainly I’m on LinkedIn as well as Pamela Meyer, PhD. And love to connect and continue to share ideas and resources. [00:34:36] Bill Raymond: And we talked a lot about your new book, staying in the game, leading and learning with agility for a dynamic future. How can people get that book? [00:34:44] Pamela Meyer: Probably the easiest way these days is on Amazon, but it’s also available through your favorite bookseller. And we’d really love to, to get people’s response to that. It’s a great place for us to continue the conversation. [00:34:56] Bill Raymond: And it is also a great book and thank you for writing it and sharing this time with us so that you can share some of these ideas and concepts with us. [00:35:04] Pamela Meyer: Thank you so much. It’s been a pleasure having this conversation with you, Bill! [00:35:07] Speaker: Thank you for listening to the Agile in Action Podcast with Bill Raymond. Subscribe now to stay current on the latest trends in team, organization, and agile techniques. Please take a moment to rate and comment to help us grow our community. This podcast is produced in affiliation with Cambermast LLC, and our executive producer is Reama Dagasan. If there is a topic you would like Bill to cover, contact him directly at Bill.Raymond@agileinaction.com. 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https://agileinaction.com/agile-in-action-podcast/2023/05/09/using-metrics-to-drive-value-delivery.html	The Agile in Action with Bill Raymond Podcast Home Learn More Sponsors Listen now Using metrics to drive value delivery May 9, 2023 • Bill Raymond Dave Witkin, Founder and Managing Principal at Packaged Agile 🌎 Dave on LinkedIn 🌎 Packaged Agile About this podcast episode It is time to measure 👏🏽 team success with customer-focused, value-driven 📈 metrics In today’s podcast, we are thrilled to have Dave Witkin, Founder, and Managing Principal at Packaged Agile, join us for a lively discussion on metrics that matter for team success. If your primary measure of team success is velocity and story points, I propose you shift that to customer-focused, value-driven metrics. In today’s podcast, Bill and Dave share stories and examples of metrics that can help you drive customer success. In this podcast, you will learn: ✅ The definition of value-based delivery ✅ A case study on how the wrong metrics can lead to flawed outcomes ✅ Important agile metrics that matter less ✅ Important team metrics that matter more and focus on the customer 🎉 How to make the shift from agile metrics to customer-driven value-based metrics Transcript (transcripts are auto-generated, so please excuse the brevity) [00:00:00] Intro spot Bill Raymond: I was talking to someone who was frustrated with SCRUM and agile, and I said, why? And they said, we’re working on these very advanced algorithms and we just can’t seem to get them out, And I said, well, show me how you’re measuring the success of the project. And it was around velocity. Yeah. And I would call those metrics that matter less, right? Dave Witkin: That takes away time that we could be spending on things that matter more. And I think that’s a key part of the challenge. Bill Raymond: Bill, we have no illusion, there’s no such thing as a perfect metric. this is why, for every metric, I thinkcontext does matter. Dave Witkin: That’s that. I’m going to give you some. I’m not going to cop out here and give you the old consulting line that, it depends. [00:00:44] Intro Speaker: Welcome to the Agile in Action Podcast with Bill Raymond. Bill will explore how business disruptors are adopting agile techniques to gain a competitive advantage in this fast-paced technology driven market. Bill Raymond: Hi and welcome to the podcast. Today, I’m joined by Dave Witkin, founder and managing principal at Packaged Agile. Hi Dave. How are you today? Dave Witkin: Hey Bill. Great. And thanks for having me. [00:01:15] Today’s Topic - Using Metrics to Drive Value Delivery Bill Raymond: I’m looking forward to our conversation. Today, we’re going to be talking about Using Metrics to Drive Value Delivery. I think this is going to be a good topic. Before we get started, could you introduce yourself? Dave Witkin: Yeah. And if it’s okay, I’ll do that by way of a, a short story about history of my career. I actually started in IT back in the late 1980s. And I remember I was involved in software development, generally giving requirements and we were developing an inventory management system, was one of the big ones we worked on. And I recall it because one of the things that we did was I would sit side by side with the developer. He was building the tool. I would give him immediate feedback, he’d ask me questions. And within a day, he would build something and I’d give him immediate feedback, so on and so forth. When a cycle worked, great. Then in the mid 1990s I went to work for one of the Big 5 consulting firms. I don’t know if there’s five anymore, but one of those big consulting firms still around today. And I started working on really big systems. Sometimes these required 50, 100, even 500 people to build. And this is still largely what I focus on. But in the 90s I figured out that at least for these big 5 consulting firms, they built software very differently than I had in the 80s. So instead of sitting side by side with developers, we created these huge documents, months, even years, strategy documents, requirements documents, design documents, test approach documents, you name it. And I would guess looking back, probably 80, maybe even 90% of our effort went into building documents and perfecting them, right? Dotting the Is, crossing the Ts, making sure the formatting was right. And each document got handed off to somebody else. And when we did that, massive information was lost in the process. So, as most of us agilists know, humans don’t communicate very well through documents. Right? But I thought, I’m just a junior person, this must be the right way to build software. Here’s this Big 5 firm, they’re making billions of dollars every year. They hire people from these top-notch universities, smarter than me. But you know, when I got my sea legs and started getting more confident, I realized we failed much more often than we succeeded. And when I say failure, I mean it could be complete failure where we delivered absolutely nothing. More often than not though, we would miss things by years or deliver half of what was originally envisioned. And then there it was riddled with bugs. So anyway, I knew there had to be a better way and that’s when I came to agile. And I read something in the early 2000s by Ken Schwaber, one of the co-creators of SCRUM. I’m guessing many of your listeners probably know that. And I immediately saw how SCRUM could change the game completely, and I loved it. So 2004, almost 20 years ago now, I left the Big 5 firm. I created a new company Packaged Agile, and over time we focused more and more on agile methods. So bringing us to where we are now, we are 80-90% government-focused, US government focused and we really pride ourselves on, as I say, real agile, avoiding the zombie agile, trying to get the real quote value that most people feel they were promised when they were led to believe agile was a better way. So we try to make that a reality. [00:04:30] What does Agile mean to you? Bill Raymond: That’s great. Thank you. And I guess this is interesting. This leads into my next conversation, which I ask everyone, what does agile mean to you? You already shared a bit of a story there, but I’mcurious from your perspective, if you’re sharing with someone what agile means, how would you define it? And also, follow up question to that, I don’t think anyone’s used the term zombie agile on the podcast,shockingly in 80+ podcasts, and you’re the first to use it. So maybe what you could do is explain what agile means to you and what zombie agile is. Dave Witkin: Sure. Well, so that’s actually, it’s interesting. Part of how I was going to propose the answer was let me tell you what it’s not for me, and then I’ll move into what it is. Because you’ve probably got a lot of affirmative answers and I’ll give you that as well. But let me start with zombie agile, which is a term, I think there’s a group called, The Liberator. For your audience, they were worth reading, they put out some great content. You could probably search for them, The Liberator’s Agile, and it’s a term I first saw with them, but you know, even work with SCRUM and Dr. Sutherland, those folks, we talk about fake agile or really, it’s just agile that delivers none of the intended value. Sometimes it’s worse than waterfall. Sometimes you get mild improvements, but nothing like the types of results that we know we get when we apply the values and principles effectively. So any time you are in, let’s take SCRUM, you’re insprint planning, you’re in daily standups, daily SCRUMs and it feels like a waste of time. People are not communicating, they’re just going through the motions, they don’t want to be there, zombie agile, not what I consider what we’re really about. That’s not agile that’s going to deliver value. So from a more affirmative way, I’d say agile is really first and foremost, figure out what the customer really needs and wants and force ranking it. We’ve got some studies showing, there is a tremendous amount of waste in what we build because we, at least in the software development world building those types of products, we often build things that are rarely or never used. Huge problem. So what do our customers really see value in? And we force rank them. So everything is not a top priority, often a problem. We deliver things in increments, right? Working products quickly or at least partial working products, hours to days, not weeks to months. We get fast feedback on those products from people who will actually use them. We don’t give them to testers who have neverused the actual application, will never use them in production. You can put things by testers as well, don’t get me wrong, but that’s not the number one litmus test. It’s people who will use them. And then we inspect, we improve both the product and the process in short cycles. SCRUM is very big on that, as is LEAN. And finally I’d say, I’ve given a lot in there, but maybe one of the last ones, it’s not specific to agile, but I think it’s a key component of success. We create an environment that fosters a high performing team. And when I think of something like SCRUM, to me that’s really what the intention is. It doesn’t have to be about software. If you look at it, the framework itself for SCRUM, it’s very little about software. It’s about creating a structure where you get a team of people and how do we overcome their biases and get them to work effectively together. And I think that’s really the heart of it. Bill Raymond: Thank you. And if anyone’s listening to this podcast right now for the first time and you’re just jumping into this world of agile and you want to know what SCRUM is, we do have a number of podcasts specifically talking about SCRUM. We have a season of SCRUM through 2022 and 2023. And the best one to look up is our intro to SCRUM, which is Predictive Versus Adaptive Project Management and,I don’t even want to use the word product project management because we are often talking about products and not projects. But that would be a good way to get started. [00:08:26] Defining the term "value" Bill Raymond: And I do think though, that you’ve mentioned the word value quite a few times now, and I think it would probably be good if you kind of give a definition of what that means because the rest of this podcast, we’re going to be talking about measuring agile. Dave Witkin: Yeah. And Bill, I would say, this is where unfortunately, I think a lot of people go off base from the start is that we don’t define it. And that causes lots of downstream problems. So if you’ll bear it with me, I’ll define it through a little bit of a story, this is actually a true story of one of our clients. I won’t give the actual names to protect well-meaning people. But this has actually happened and I’ll mention at the end, I think it happens a ton in one form or another, but so there was a senior company executive we worked with a few years ago. Let’s call her Tasha. And Tasha really wanted to be a hero at her company. She didn’t use that term, but you could tell she was very driven. She really wanted to improve the company. And she thought the best way to do that was, hey, to find a big juicy problem and be one of the people to solve it. And her leadership saw a lot of value in that. One of those problems they asked her to solve, there was a software application,I think universally, people said they hated it. It was just super old, it might have even been old green screen, mainframe kind of stuff, it’s hard to remember. But it wasn’t easy to sustain. So she campaigned, she did some estimates, campaigned, got a hundred million dollars, basically budget to address this problem over the next couple years. She hires consultants, she engages internal employees and they start work on rebuilding this existing application piece by piece. So it already existed, they didn’t have to start from scratch, but basically re-platforming and designing. And Tasha did believe in really good design. She got some great feedback on that. The team made sure every screen was beautiful. It was rebuilt, it was tested, it looked great, it was modern technology and she got a lot of advice. And she also understood a little bit about agile development from where she was before. So every part of the application was rebuilt and tested in short cycles. I think they used three weeks. So our team’s super efficient, right? They got all the efficiencies that you would hope from an agile approach. And they actually, they had three years. They finished in about two and a half years. Okay? So they’re six months ahead of schedule, at least their schedule. Company’s proud, everyone’s excited. And then they release the software. And that’s always where the rubber hits the road, isn’t it? And it wasn’t horrible, but the reaction was very mixed. And what I want to get across, I guess is the mix, right, was based on different roles. Who used the software? So we had internal users of the software. Internal users who looked at it and they loved these new screens. Much more efficient, they were easy to use, you could get from tab from field to field. It worked well. And they had a pretty good set of, we call them edits to make sure that the data that they entered was clean. But there were even more external users, people outside the company. And the screens were still pretty, right? They were consistent. It really didn’t solve the problems with the old system. And the problems with the old system were poor data quality, checks right at the point of entry. So what would happen is you’d enter some data and then it would be 10 steps later where you would figure out that you didn’t qualify for something. And thenyou had to go back and basically start again. You lost some of the state, it wasn’t well saved. So because with sort of a different product line or something, if you didn’tqualify. Her team was also pretty smart. They built some, your, your listeners may have heard of this telemetry. If you don’t know, telemetry is sort of how do we look at the actual application, get some data on it to figure out how it’s used, what’s the uptime? Is it performing well? Right? When you hit save, how quickly do you get control back? And one of the pieces of telemetry that they used helped them evaluate what’s called the abandonment rate. And the abandonment rate basically says, for every person who starts filling out this loan application, how many people actually complete the application? And you want low abandonment rates, right? Low is good. You want people who start the process to finish. Because if they don’t, it tells you you know, there’s some problems here. The abandonment rate on the new application was over 70%. So seven out of 10 people in this brand new, beautiful system who started filling out a loan application quit before they submit it. And worse, at least for one other stakeholder group, it turned out, some of that telemetry told them that 75% of the functions the team rebuilt, really replatformed in the old application, were either never used or almost never used. So some of the executives took that to mean, and it’s reasonable, that they put a hundred million dollars into this, literally 75% of those million dollars were completely wasted, forgetting about the external users who were not happy and were abandoning it. The end result basically was the company’s competition, they continued to take market share. Tasha was smart enough to find another job before she could be let go. And so, to sum it up, I’ll say the moral of this story in terms of value is that there, I think you can see there isn’t just one view of value on most, especially large initiatives. We had the internal user’s view of value, which was how quickly can I complete activities I need to do my day-to-day job? Right? So that’s one. And frankly, they were pretty well satisfied. The external customers or potential customers saw value in some things that were not delivered. Good edits, making sure data was clean, early identification of when they were not eligible for certain products, and maybe the ability if you weren’t eligible for one product to save the data and then move it to another product. So they were unhappy, a very different view of value. And then finally, and this gets overlooked a lot, not everywhere, but we have the senior executives’ view of value. And what was their value, right? Their value was, I don’t want to spend one dime more than is necessary to solve the problems with the application. And so they saw 75% of these functions were rarely or never used. So they took that to mean out of their a hundred million dollars, Tasha was partially responsible for wasting 75% of them. And this is a story, this is one client, butI’ve probably been at, who knows, 30, 40 clients at this point in my career. And I will tell you, I thinkand maybe your listeners can confirm this, at most organizations, something like this maybe less dramatically, happens pretty much every day when we’re building software products. And the results are mixed at best because there is not one view of value. And I think, maybe we can get into this later, value sometimes is also defined, not by what we say, but by what some of our leaders do and what they pay attention to. Bill Raymond: This was a great story because there are different levels of value, if you will. Different stakeholders had different concepts as to how they were defining the success of this particular effort. What are some of the other challenges that you might see when people are trying to use metrics to drive success? Dave Witkin: One I would say is, and there’s a phrase in metrics you hear a lot, which is, you get what you measure. And we do a lot of government work as I mentioned, and government, and this happens I think in the private sector too still, often, especially for large programs, they want baseline project schedule. They get uncomfortable when those schedules change, which is what the baselining is all about. It’s a subtle way of saying you should really know where you’re going from the start of the project before you go spend my money, right? So as soon as you say that, sticking to that detailed schedule is a requirement, that you’ve baselined it, you need this change control process to change it. The focus of many of the people, at least partially becomes how do we stick to the schedule? Bill Raymond: And so you start getting people adapting what they do, how they report status, lots of things just to comply with the schedule. Dave Witkin: And I’m not saying schedules aren’t important, right? Schedules may be very important. What I want to get across though is unintentionally for some leaders, and I’ll give an example of a program I’m on right now where the leader has now made schedule adherence, the most important metric on the program. The most important, and I would say, this is sort of an insidious, often overlooked reason why projects run into problems, maybe even sources of failure. Because we start paying attention to things that matter less. Again, I’m not saying schedules don’t matter at all. I think they do, but they only matter to the extent that whatever your building delivers value for the consumers that it’s for. Anyway, so I think part of the challenge here is we finish these large projects and very rarely you got lessons learned after big phases or maybe after a large waterfall program. And very rarely do you hear anybody say, you know what the root cause of our problems was? It was the fact we focused so much on sticking to the schedule. People don’t say that, but at the same time I watch and I see the machinations, I see everything they try to do to stick to that schedule. The little, maybe bending of the truth a little bit about, we started this and we finished it on time even though it wasn’t really validated, right? What does finished mean? So what’s happened is we have just unknowingly picked our top metric. So you get what you measure for better, for worse. And as I mentioned, this is happening on one large program I’m on today and it’s as simple as the person at the top that the hippo, sometimes called, the Highest Paid Person’s Opinion. That person makes the most important meeting. Well, one of the meetings she does not miss and she makes clear everyone needs to attend, is where she gets a status update that is largely focused on the schedule. Are we adhering to the schedule and some other risks and red, yellow, green? But frankly,those risks are often overlooked. So I think what people will do then is they’re going to pay attention to what their leaders actually do, not what they say the key metrics are. So one of the big challenges is when we do define some value-based metrics, we need to help make sure our leaders believe in them and what they do supports and shows everybody else on the program that’s really what matters. [00:19:25] Similar challenges in agile Bill Raymond: And that example was a waterfall example but we have some of the similar challenges in agile too, don’t we? Dave Witkin: 100% right. Yeah. Do you want me to give a couple examples? Bill Raymond: Sure. [00:19:38] Velocity Dave Witkin: You and I, we talked before and one of the things that we talked about is what are some of these popular metrics in agile, right? So even if we are more deliberate about picking our metrics, one of the big ones that we focus on is called velocity. And I’m guessing your listeners know what that is, but it basically hits on two things. It hits on how many items, backlog items do we get done in a sprint or a short time box. And how big and complex are those items. Where bigger items, more complex, they get a higher score, they get more points. So we focus, if you hear what’s in there, it focuses on getting items done and getting higher points for getting bigger and more complex items done. You earn more points in a way. Not a terrible thing, right? This is probably the most popular agile metric, but what does it really measure? Is there anything, let me ask it as a question. If you think back to the story with Tasha, would velocity, this metric, help her identify a problem with what she was doing? Right? Would it help identify that some of those constituents, some of those people that she needed to provide value to, felt like they were in, they had a good chance of not receiving that value? Could she have possibly gotten an early warning from something like velocity? And when you think about what velocity measures, the answer is obviously no. It would never tell her that. What it would say is my teams, they are crushing it. They’re moving, they’re getting this many items done, they’re getting this many story points and they’re growing those story points. We look at it over time, so last sprint they did 30 story points. The next one they did 33, we’re increasing at a rate of 10% per sprint. This is fantastic. So it would never say maybe we’re not delivering the type of value certain of our constituents or customers expect. So that’s a big one. And I’ll give you, you want one more? Do we have time for that? Bill Raymond: Yeah. [00:21:36] Predictability Dave Witkin: Okay. So one other one that is very popular, we often call predictability. It’s really velocity - predictability. It says, okay we talked before about the story points. It says the team at the start of a sprint often, I’m talking about timeboxed agile, something like SCRUM, will commit on day one of a two-week sprint and say on day one, we think we’re going to commit, we’re going to complete this many stories with this many points, so that ends up being, we’re committing to 30 story points, okay? And two weeks later, at the end of the sprint, we look at what did they actually get done? And we find that they got 25 points done of the 30. So the difference, predictability is the difference between what we committed to at the beginning and what we ended up with. So really good teams often end up with 70, 80, maybe 90% predictability. But what happens when your leadership says your KPI, your key performance indicator, is you need to hit 95% predictability on an average, rolling average of over maybe three to six sprints over a quarter or something. You’ve just done what the waterfall example with the project schedule did. Slightly different context, but you’ve said now, what I want you to pay attention to is whatever you commit to at the beginning of two weeks, you make darn sure that you delivered almost exactly that at the end. I mean, I’m not saying that’s not important. Wouldn’t have solved Tasha’s problems, though. Even if you had a hundred percent predictability, Tasha would still have the problems she had because it doesn’t really measure business value the way many of our customers see business value. Bill Raymond: This is a good example. I actually saw this last week. I was talking to someone who was explaining that they’re really frustrated with SCRUM and agile, and I said, why? And they said, we’re working on these very advanced algorithms and we just can’t seem to get them out, we can’t seem to get them to work properly. It seems like so much more time and effort’s been put into it. And I said, well, show me how you’re measuring the success of the project. And it was around velocity. How many things can someone deliver in a week? And I said, well, is everyone being told that’s the most important thing? And the answer was yes. And I said, well, then they’re not focusing on the algorithms. What you’re getting is, excuse my language, half-assed work because you’re pushing them to do too much other things. So let’s try and focus on that. Dave Witkin: Yeah. And I would call those metrics that matter less, right? I’m not saying they don’t matter, in certain contexts they do. But if you make them your top metrics, you will lose focus on value on what you’re actually trying to create. And very well-meaning coaches, SCRUM masters, we are often very, we are guilty of this. Because we will say, well, your daily SCRUM, which was only supposed to be 15 minutes, it went 18 minutes today. You really need to fix that, right? You can certainly fix that, but is that really where you want to focus your time? So there’s a trade off here that we humans have a limited amount of brain power and focus. And I would propose every time we focus on things that matter less, it’s not a plus sum game. It’s a zero sum game. That takes away time that we could be spending on things that matter more. And I think that’s a key part of the challenge. [00:25:09] Metrics that you should use to measure that you’re delivering value Bill Raymond: Yeah, so I can definitely hear everything you’re saying. We’ve used a few good examples and you’ve shared a wonderful story around that. Now we understand what those measures of matter less are. Let’s turn this around and now ask, what are some of the metrics that you would use to measure that you’re delivering value? Dave Witkin: So here’s something that we use today that I find good. I do want to say upfront though Bill, we have no illusion, there’s no such thing as a perfect metric. No such thing as a perfect metric. People talk about some balanced metrics, which certainly help, but this is why, for every metric, I thinkcontext does matter. [00:25:47] Objectives and Key Results Dave Witkin: That’s that. I’m going to give you some. I’m not going to cop out here and give you the old consulting line that, it depends. Let me actually start with, I think the best one it’s actually a class of metrics, and you may have had some people on to talk about this already. But something called objectives and key results. And for the listeners who don’t know, it’s often called an OKR. It got popularized in the 1990s by Intel, the chip company. And they wanted a way to keep people focused on those things that matter more. So they said, here’s what we’ll do. We’ll kind of build a framework, and that framework has three pieces. The number one piece is, what’s our big rock objective, right? Little Stephen Covey is in there. What are we trying to achieve? And so for Tasha’s program we might say, what we were trying to achieve, at least from the external user perspective, was to reduce the abandonment rate. Okay? So our big level goal is how do we reduce the abandonment rate? And how are we going to measure if we’ve done that? So then you get to what are those key results? How do I measure if we’re successful? And so we might break that down into a couple different key results. One might simply be okay, we have succeeded if at the end of a certain timeframe, let’s say six months, we have reduced the abandonment rate by 30%. Now you have a key result. You have something specific, it’s measurable, we might say it’s binary, right? There’s not a lot of wiggle room either you did decrease that rate by 30% or you didn’t. It’s very business-focused, right? Very customer value focused. It makes you really think about what they want and need. So often you want to talk to them and run this by them. After that, so now you’ve got your objective, you’ve broken that down into key results, you take that one step further and now you build initiatives. And those initiatives are designed to address those key results. So if we go back to the story with Tasha, she didn’t do this at all. She completely overlooked this. She said, I know what the problem is and I’m just going to start working to solve it, because of a lot of, there’s a ton of anecdotal data. And look, maybe she looked at the system and said, this is terrible, she tried it, green screens and it was bad. But there were multiple stakeholder groups, there were multiple customers, all with different views of value. So if you’re going to build an application, one of the beauties of something like an OKR, OKRs is you can define OKRs for each of your key constituent groups. Could be, you might have an OKR even for executives about how much of what we’re going to rebuild, going back to the Tasha story, is actually used on 80% of business days and how much is only used less than 20% of the time. And we want to focus on those items that provide more value to more people. And that might even become an OKR for them. So it really helps avoid the types of problems that we talked about in Tasha’s story. So that’s number one. Again, it’s a little cheating, it’s a classof things, but the reality is you do need to, if you’re going to talk about business value, you have to tailor it to the context. Bill Raymond: That’s an excellent example. And are there any others? [00:28:57] Net Promoter Score Dave Witkin: There are. So, we got time? I’ll hit maybe two more. One I like, again, imperfect, but there’s a lot of positives about it. It’s called Net Promoter Score. And you may have seen this or your listeners may, without even knowing it. You ever go to a website Bill, where at the end, you’re just about to leave, and at the bottom pops up this little scale. It says, would you recommend this software product to your friends or family? And it’s a scale, it says 0 to 10, that’s all it is. You just pick one of those items from 0 to 10. Bill Raymond: The 0 to 10 scale, anyway, got popularized and it’s part of what’s, I can’t remember if it was Boston Consulting Group who popularized it, but Net Promoter Score it’s very tough, meaning that if the people who score you 0 to 6 they’re considered detractors, counts against you, right? Dave Witkin: Then the people who score 7 or 8, they’re neutrals. They don’t count for you or against you. And then only two of the scores, 9 and 10 are considered your promoters. These are people who are likely to sing your praises across the globe. They’re your tribe, if you will, they’re going to help you probably get more customers. It’s difficult to get good scores by design and the way it’s designed, it’s usually measured on a negative 100 to positive 100 scale, where it’s considered at least pretty good if you get anything above zero, right? Because again, 70% of the scores are just under 70, counts against you. It’s tough. Part of what I like about it, it’s a little bit of a broad sword, right? It doesn’t give you an incision on exactly where the problem is. But ultimately, we are trying to keep audiences happy, right? Keep our customers happy. Now we need to dig in and figure out if they give us a 3 on a scale 0 to 10, they’re detractors. Why do they give us a three? But just getting that Net Promoter Score, it’s sort of a very broad thing and you can measure it over time. What’s our trend? So a trend of that Net Promoter Score, very important. We can even use that during longer development cycles, which I don’t promote. But if you have to for your stakeholders to say, look, are we happy with how this is going? Are we getting enough feedback? And you can change the question. So we often do this for stakeholders, right? Maybe those executives, we do it for what we term consumers, people who are actually day-to-day using the products we’re building. And then for team members, which often surprises people. And by team members, I mean people on the agile team who are building the product. And people will say, well, why do you get their Net Promoter Score? Well, many of us coaches,and again, some of the, I don’t want to say elite, but even I know some of the signers of the Agile Manifesto are big proponents that people who are working on software products really want to do a good job. And they are often your first line to be able to tell you, look, we’re not really headed in the right direction. So people see the team member, sometimes called employee or ENPS, as possibly a leading indicator of problems that may come up later. Bill Raymond: So you have a number of different approaches to measuring value and delivering value, and I think these are great examples, and I know you have a few more. But I think it would be nice if we could wrap up by just talking a little bit about how, if you’re not tracking these metrics, what might it look like if you started to focus on them? What would happen if you switched gears and said, we’re not focusing as much on performance, which is still important, but we’re focusing on value and looking at that instead and we’re going to really shift directions. What might it look like if you do that? Dave Witkin: Well first I’d say, one of the things that we want to look at is starting small. So great for us agilists, right? We want these small batches, small things. And again, because if we try to focus on too much, we get lost. Sometimes we’ll talk aboutWIP or work in progress. And there’s lots of evidence that trying to do too many things at once, really not only hurts you productivity-wise, but hurts you quality-wise. So pick one or two, right? And you can probably find a good coach, there’s plenty of people who just focus on OKRs out there and good literature. And maybe brainstorming it with a team and say, look, if we were going to pick one OKR that we might put in place, just one to start, what would it be? Where would we want to focus? And maybe that even leads to a survey or some conversations or some focus groups with different customers, which are things, again, as great agilists we know we want to be doing anyway. So it kind of forces you to do that, if you will, to do it well. Once you do that, then I’d say, assuming you do not have the authority to put this measure in place yourself. So let’s assume that’s the case at least to start, I would say talk to your colleagues. Do you have a community of practice? Or maybe it’s your whole team that you have all agreed you want to do this and you have a good rationale why. Because these leaders, what I often see is somebody, a very passionate agilist, they go to a leader and they say, I want to do this because of X, Y, Z. And there’s nothing wrong with that, but there’s power in groups. These leaders, if you come with 10 people saying the same thing, we’ve talked about it. There was a lot of brain power that went into that, right? And they are far more likely to listen to you if you come with a little bit more ammo, if you will, meaning a lot of other people who have agreed, hey, this is a pretty good idea to try. So once you do that and maybe even before you come, you’re going to try to put some specific steps in place. So for example, with Net Promoter Score, and let’s say you are going to go outside the organization and to your customers. Well, to do that, what I’ve run into before is we’ve got to go to the legal department before we were allowed to measure those external customers or to marketing or to some other stakeholders. So you need to come up with some of those, what are my steps to actually get there? And then for NPSs, as a great example, we talked about something popping up on the screen. You need to think about those logistics. Do you have a tool, a widget already available to you that’s going to integrate with what you do and allow you to collect the data? It doesn’t have to be hard, right? So for us with the EMPS or team that promoter score, we simply use Google Forms or Microsoft Forms, it does fine.It doesn’t have to be complicated. And I’d say to keep it relatively simple, that’s generally enough to get started. That’s a good idea. Just get started internally. You can always look at this external element. It takes baby steps sometimes, I agree, especially when you have to work with legal, but you can get it done. Yes, agreed. And there’s plenty of widgets that’ll do that, right? For web-based software that you just put and it’ll put it on there. Or again, it doesn’t have to be that complicated. Google Forms, Microsoft Documents, SurveyMonkey, you know, and you work with some of your constituents to say, hey, is it okay if I send this to a hundred people? Would you mind? And then you need to get people to respond. Would you mind telling them this is important and asking them to take 10 minutes to do it? And I will tell you, at least on some of the larger programs, people say, I don’t want to fill out a survey. There are pieces of the constituency, especially if the leaders say, I’d really like you to do this, can you please take five minutes? Put it on your calendar. We sometimes get 50, 70, even 80% response rates. Not all the time, but occasionally because these leaders make it important to respond. Bill Raymond: I think there’s some great ideas right there. Dave Witkin, it’s been a pleasure talking to you today. Thank you so much for sharing your thoughts and ideas. Is there any way someone can reach you? Dave Witkin: Yeah. I’m passionate about this, so please feel free to reach out. The best way I think Bill, is through Linkedin. There’s only a couple Dave Witkins on there, so if you search for Dave Witkin and maybe agile, you are likely to find me. Bill Raymond: Yeah, that’s great. And you have so many things that you’ve shared with me over the last few days and I really appreciate the time that you’ve spent to share these stories and kind of bring it home with some case studies. And yeah, absolutely, we’ll make sure that your Linkedin address is on the https://agileinaction.com website. Just look up the Dave Witkin interview, and also if you’re listening to this in a podcast app, just scroll down to the show notes, the description, and you’ll see the links there as well. Thank you so much for your time today, Dave. Dave Witkin: Wonderful. Again, appreciate you having me. [00:37:04] Outro Bill Raymond: Thank you for listening to the Agile and Action Podcast with Bill Raymond. Subscribe now to stay current on the latest trends in team, organization, and agile techniques. Please take a moment to rate and comment to help us grow our community. This podcast is produced in affiliation with Cambermast LLC, and our executive producer is Reama Dagasan. Speaker: If there is a topic you would like Bill to cover, contact him directly at bill.Raymond@agileinaction.com. The Agile in Action with Bill Raymond Podcast The Agile in Action with Bill Raymond Podcast bill.raymond@agileinaction.com williamraymond BillRaymond The Agile in Action Podcast with Bill Raymond serves listeners with unique perspectives of the people working tirelessly to modernize how teams work.	2026-01-13T08:47:41
https://trueguard.io/blog/how-fraudsters-use-vpns-proxies-exploit-products	VPN and Proxy Fraud: How Attackers Exploit Your Product Product Pricing Documentation Blog Sign In Try it free Try it free How Fraudsters are Using VPNs and Proxies to Exploit Your Product Fraudsters are using VPNs and proxy networks to hide in plain sight. By disguising their real IP addresses and locations, they make fake traffic appear to come from your actual customers. At first, everything seems normal. The sign-ups, payments, and promotions look genuine. But behind the scenes, attackers tunnel through layers of IPs and switch connections to avoid your defenses. Residential proxies complicate things further. These use real consumer internet connections, making their traffic look clean and local, just like your target market. With large-scale IP rotation, they can easily bypass rate limits, filters, and blacklists. What's the outcome? They create accounts on a large scale, abuse coupons, commit chargeback fraud, and generate fake reviews that drain revenue, waste time, and distort your analytics. In this guide, we'll explain how to spot these hidden signals, create layered defenses, apply necessary friction, and consider privacy issues of blocking bad actors without harming genuine users. Key Takeaways VPNs and proxies hide IPs and geolocation, making attacks blend with normal traffic. IP rotation and residential proxies defeat simple blocks and rate limits. Combine network signals with behavior analysis for better detection. Use adaptive friction to reduce risk without killing conversions. How VPNs and proxies hide real IPs and geolocation Traffic that looks local can in fact be tunneled through distant servers to conceal the user's origin. That disguises underlying network signals and complicates your identity checks. Understanding tunneling, exit nodes, and shared egress helps you separate legitimate users from disguised sessions. IP masking 101: tunneling, exit nodes, and shared egress VPNs encapsulate traffic in an encrypted tunnel and hand it off to an exit node. Your servers only see that egress IP, not the client's true network. Proxy networks forward requests on a user's behalf. With shared egress, hundreds of sessions can appear from a single IP, blurring distinct identities and creating noisy clusters. Geolocation evasion: appearing “local” while operating remotely Commercial VPN apps let operators pick cities. A user in another country can appear to come from Chicago or Miami and pass simple geo checks. Attackers tune DNS, timezone, and locale headers to match the spoofed region. Mobile tethering and proxy browsers add more layers, making ASN and carrier checks less reliable. Don't treat a local IP as trusted - combine network reputation with device and behavior signals. Log ASN, reverse DNS, and TLS fingerprints to spot known VPN infrastructure. IP rotation and residential proxy networks explained Proxy networks that cycle exit addresses every few minutes let automated campaigns blend with normal traffic patterns. Attackers use rotating pools to spread activity across many IPs, which weakens simple per‑IP blocks and blacklists. Datacenter, residential, and mobile proxy differences Datacenter proxies come from hosting providers. They are fast and cheap but show cloud ASNs and reverse DNS that your systems can flag. Residential proxies route through home ISPs. They use consumer IP space and often inherit benign history, so they slip past basic checks. Mobile proxies operate over carrier ranges and CGNAT. They look like real mobile users and can rotate across gateways that many people share. How rotating pools defeat limits - and how you can detect them Rotation spreads requests so no single IP hits rate limits; attackers keep volume under thresholds. Mixed-mode setups pair headless browsers with rotating addresses to mimic human flows. Detect rotation by linking device fingerprints, cookie reuse from new IPs, and velocity spikes tied to one identity. Apply stricter controls to datacenter ASNs and near-real-time reputation updates for residential rotation. Proxy Type Typical Signal Detection Strategy Datacenter Cloud ASN, static ranges ASN checks, TLS fingerprints, stricter rate limits Residential ISP ASN, consumer IP history Cross-session device linking, behavioral scoring Mobile Carrier IP ranges, CGNAT Mobile carrier checks, session velocity analysis How attackers use VPNs to create multiple accounts and sockpuppets Organized rings leverage anonymized connections to flood your platform with fake identities. They mix VPNs, residential proxies, and device emulators to make each sign-up appear distinct. Scaling fake sign-ups for promotions, referral abuse, and incentives Attackers rotate IPs and spoof device attributes to mass-create accounts that claim welcome credits, free trials, or referral bonuses. Scripts schedule registrations to match local timezones and locales. That reduces simple geo blocks and makes growth look organic. Sockpuppet reviews, spam campaigns, and influence operations Sockpuppets post glowing reviews, downvote competitors, and seed spam across listings. Promo rings chain referrals through hundreds of identities and cash out via gift cards or prepaid accounts. This activity skews trust and inflates acquisition costs for your organization. Link accounts by durable device signals and behavioral sequences, not by IP alone. Require real product use before reward issuance to limit immediate cash-out. Block cohorts that share fingerprints, cookie histories, or account creation timing. Abuse Type Common Tactics Recommended Defense Promo abuse Rotating IPs, chained referrals, fast cash-out Delayed rewards, usage verification, cohort blocking Fake reviews Sockpuppet clusters, coordinated posting Behavioral review scoring, reviewer history checks Spam campaigns Domain rotation, disposable mailboxes Email intelligence, domain reputation filters Laundering proceeds Gift cards, prepaid accounts, resold codes Transaction monitoring, redemption limits The ripple effect on analytics, attribution, and conversion tracking Masked traffic creates phantom cohorts that skew experiments and spending decisions. It inflates sessions and new-user counts without generating real money. That warps customer acquisition cost (CAC) and lifetime value (LTV) calculations. Rotating IPs break user stitching. Analytics then overcount unique visitors and hide repeat behavior. Experiment results become unreliable. "Anonymized sessions can make test lifts look real when they are driven by automated activity, not genuine users." Attribution chains scramble when one actor touches multiple channels from varied IPs and devices. Channels get over‑credited and budgets shift to the wrong tactics. Metric How it's affected Business impact Mitigation Top-of-funnel Inflated sessions, fake sign-ups Skewed CAC, wasted ad spend Exclude flagged sessions; re-baseline KPIs Attribution Broken touch links, duplicate paths Misallocated budgets, wrong channel focus Link device fingerprints to events; cross-team rules Conversion tracking Cleared cookies, short lifetimes Lower reported ROAS; false negative conversions Server-side tracking, durable IDs Geo reports Exit-node mislocation False regional wins, bad local spend Use ASN checks and normalize geodata Clean datasets by removing sessions flagged for proxy/VPN or device inconsistency. Re-align growth, data, and risk teams on a shared definition of a "valid session." Treat analytics hygiene as part of your loss-prevention playbook to protect spend and decision quality. Detection signals that indicate anonymized or suspicious traffic Sifting real users from anonymized traffic requires cross-checking network, browser, and timing signals. Use simple correlations to surface risks before they cost money or damage metrics. Fingerprint inconsistencies across sessions and identities Watch for mismatches: one email or payment method tied to different device fingerprints within minutes. Also flag identical fingerprints appearing across many accounts. Track cookie reuse, durable device hashes, and TLS fingerprints together. Persistent mismatches usually mean an anonymized network or browser farm is in play. Velocity, spike patterns, and time-of-day anomalies Look for bursts of sign-ups or checkouts in tight windows. These bursts often align with proxy rotation intervals or promo drops. Time-of-day anomalies are telling. Sessions that "localize" to a city but spike at odd local hours often indicate remote operators. TLS signatures and browser JA4/HTTP2 quirks JA4 and HTTP/2 settings cluster traffic from headless browsers and toolkits even when user agents are spoofed. Use these hashes to group related sessions. Signal What it reveals Action JA4 fingerprint Client TLS stack similarity Cluster and score HTTP/2 settings Common library/tool defaults Flag bot toolsets TLS metadata Server negotiation quirks Correlate with ASN Tell-tale proxy headers, DNS leaks, and ASNs Proxy artifacts include Via or X-Forwarded-For headers and mismatched X-Real-IP values. DNS servers that don't match the claimed geography are also red flags. WebRTC and DNS leaks can expose the real client IP. ASN intelligence separates hosting ranges from residential and mobile networks - hosting ASNs with consumer-hour volume deserve scrutiny. "Combine network and behavioral anomalies into a single risk score before taking action." Don't act on one signal alone. Feed these detections into real-time controls - adaptive challenges and throttles - so you disrupt attacks with minimal friction for legitimate users. Keep a clear audit trail for investigations. Mitigation strategies that actually reduce risk Start with a clear mitigation plan that layers signals to stop abuse before it scales. Treat every event as a fusion of network reputation, device signals, and behavior. Score activity continuously from sign-up through payout. Risk scoring that blends network, device, and behavior Build a risk engine that fuses ASN/IP reputation, durable fingerprints, and behavioral patterns. Use velocity checks - accounts per device per hour and payment attempts per identity - to surface scaling attacks. Durable browser identifiers beyond IP addresses Persist entropy from canvas, audio, font lists, and TLS fingerprints to link sessions when IPs rotate. Store identifiers in privacy‑respecting ways and fall back to session signals when needed. Email intelligence and domain reputation Enrich email data with domain age, MX setup, breach exposure, and disposable provider lists. Penalize recently created domains and known disposable providers in your score. Behavioral analytics: sequences and micro-gestures Model realistic dwell time, scroll depth, input cadence, and error patterns. Sequence analysis separates scripted flows from human interactions with minimal customer friction. Feed scores into policies: allow, limit, challenge, block. Continuously calibrate against chargebacks, deliveries, and confirmed abuse. Document logic for transparency and compliance. Friction management without killing conversion Friction should be a surgical tool - applied only where risk justifies it and measured for impact. Your goal is to stop abuse while keeping genuine users moving. Design policies that escalate checks according to clear risk tiers. Adaptive challenges triggered by risk tiers Trigger low-cost challenges when scores cross soft thresholds. Start with an email link or phone OTP. If risk persists, step up to device confirmation or WebAuthn. Challenge only above set risk bands to limit interruptions. Rotate challenge types - webauthn, OTP, and biometric prompts - to defeat scripted attackers. Cache successful passes to reduce repeat checks within short windows. Progressive profiling to verify over time Ask for minimal information at sign-up and gather more as users approach sensitive actions. Spread verification across sessions to preserve conversion. Progressive profiling reduces upfront abandonment and builds trust. Localize messages and explain why each check protects the account. Staged verification for high-value actions Tie strong verification to withdrawals, high-value orders, and payout changes. Use document or liveness checks only when the risk and potential loss justify the step. Low friction first - email/phone/device. Escalate to photo ID and liveness for high-value events. Provide support-assisted paths for legitimate users who fail a single check. "Measure challenge rate, pass rate, abandonment, and downstream chargebacks to tune thresholds." Industry examples: where organizations encounter this activity Real-world businesses see anonymized connections drive costly losses across sales, payments, and customer trust. Below are focused examples showing how masked networks and rotated IPs enable abuse in different industries. Ecommerce returns, payment testing, and promo abuse Attackers use residential proxies to mass-create accounts, stack coupons, and return counterfeit items. That behavior erodes margins and damages brand trust. Payment testing scripts probe stolen card details across rotating IPs. Small transactions validate BINs and CVVs without tripping per‑IP limits. Returns abuse leverages VPNs to hide geography. Cross‑market arbitrage and repeated no‑receipt refunds drive operational losses and higher fulfillment costs. Fintech and banking: KYC evasion and account takeovers In fintech, synthetic identities paired with spoofed geos can pass weak KYC checks. Attackers then funnel money through new accounts or cash out via payouts. Credential stuffing and account takeovers scale with rotated proxies. Once inside, attackers change payout details or move large transfers quickly. Banks see bot-driven login attempts cluster by JA4 and ASN patterns. Those network anomalies help with early detection and reduce successful theft. "Map network signals to account behavior - it's the quickest way to turn noisy sessions into actionable leads." Marketplaces: sockpuppet sellers inflate ratings and trigger chargebacks. Lending and promos: serial applications drain acquisition budgets. Subscriptions and logistics: shared credentials and fake slots increase write‑offs. AI platforms: free-tier abuse and GPU drain Generative AI providers face waves of free-tier sign-ups coming through VPNs and proxy pools. Attackers script account creation to farm credits, resell outputs, or train competing models-running GPU-intensive queries without paying. Masked IPs hide coordinated use from the same operators, inflating user metrics and driving up inference and hosting costs. High GPU demand makes each fake session disproportionately expensive. Rate-limit evasion through rotated residential proxies prevents normal throttling and complicates fraud scoring tied to usage patterns. "For AI services, every hidden proxy session burns real compute dollars-tracking source integrity is a cost-control strategy." Dating and adult platforms: fake profiles and monetization fraud VPNs and mobile proxies let fraud rings spin up thousands of fake profiles to lure users, manipulate engagement metrics, or push scams and links. Rotated IPs make these profiles look global and organic, undermining trust and wasting moderation resources. Some attackers even automate chats or content uploads to simulate activity and boost placement in recommendation feeds. Subscription and token-based platforms see refund abuse and chargeback loops masked behind these same networks, blending into legitimate traffic from privacy-minded users. "In reputation-driven communities, proxy abuse blurs authenticity-eroding both user confidence and platform value." Metrics that matter: measuring prevention, not just detection Measure how much harm you stop, not just how much you see. That mindset shifts reporting from raw signals to business outcomes your leadership cares about. Core prevention metrics to track Prevented loss: estimate money saved by stopping likely chargebacks, promo drain, or returns abuse. Precision & recall: track true positives versus false positives to balance safety and revenue. Friction metrics: challenge rate, pass rate, and abandonment by risk tier to spot customer impact. Attribution of lift: map prevention gains to controls - risk scoring, email checks, device fingerprints - to guide investment. Time metrics: time to detect and time to contain; faster action lowers downstream costs and support load. Cost per prevented event: include vendor fees, tooling, and analyst time to compare ROI across options. Segment these measures by channel and vertical. That shows where anonymized activity concentrates and where controls overreach. Report trends and confidence intervals monthly. Tie prevention outcomes to net revenue retention and acquisition cost goals. Pair quantitative dashboards with qualitative notes from investigations. Context explains spikes, validates models, and builds leadership trust. How Trueguard helps stop abuse in real time At Trueguard, we help digital products detect and block fake signups, bots, and malicious users in real time. Our platform combines network intelligence, device fingerprinting, and behavioral analysis to identify and stop abuse before it impacts revenue or user trust. What we offer Real-time risk scoring that blends IP reputation, ASN data, and behavioral signals. Advanced device fingerprinting and TLS/JA4-based identification to link sessions even when IPs rotate. Email and domain intelligence to flag disposable or high-risk addresses. Behavioral analytics that separate human activity from scripted or automated flows. Adaptive controls to block, throttle, or challenge high-risk sessions instantly. Built for operations and visibility We provide a live dashboard where teams can monitor threats, tune rules, and investigate suspicious cohorts. Our custom rule engine makes it easy to automate decisions and enforce consistent policies across your stack. Fast integration and flexible pricing You can integrate Trueguard quickly via a lightweight JavaScript snippet and a server API. We offer a free tier so you can start testing immediately, with scalable pricing that grows with your traffic and protection needs. Simple JavaScript and API integrations. Free tier for startups and initial evaluation. Scalable plans designed for enterprise-grade fraud prevention. Our goal is to help you detect early, act precisely, and maintain a frictionless user experience. Trueguard turns complex network and behavioral signals into clear, actionable insight - so your team can focus on growth, not gatekeeping. Conclusion VPNs and proxy rotation hide origin and defeat simple IP rules, so rely on layered detection instead of one signal. Focus on composite fingerprints, behavioral scoring, email reputation, and adaptive friction tied to value and risk. Strengthen ops: alert tiers, log integrity, playbooks, and threat hunts for proxy clusters. Document legal and privacy bases in the U.S., preserve evidence for civil or criminal paths, and measure prevention outcomes - not just detections. Start small, run red-team tests, and iterate quickly to keep your organization resilient. Frequently Asked Questions How are VPNs and proxies used to exploit products? Attackers use VPNs and proxy networks to mask true network origins. They route traffic through exit nodes, shared egress points, or residential IPs to appear local, bypass geofences, and hide repeated connections. That lets them create multiple accounts, abuse promotions, and evade simple IP blocks. What are the differences between datacenter, residential, and mobile proxies? What detection signals suggest anonymized or suspicious traffic? Which mitigation strategies reduce risk effectively? How can I manage friction without killing conversion? What are the first steps for teams getting started? Trueguard Basic is free. Start identifying visitors and signals right away, for free Sign up for free No credit card required. Product Features Sign in Disposable Emails Free Tier Abusers Fake Accounts / Bots Resources Pricing Blog Knowledgebase Documentation Tools VPN and Proxy Checker IP Location Checker Temporary Email Checker Domain Age Checker Legal Terms of Service Privacy Policy Data processing agreement © 2026 Trueguard info@trueguard.io	2026-01-13T08:47:41
https://agileinaction.com/agile-in-action-podcast/2023/06/13/introducing-kanban.html	The Agile in Action with Bill Raymond Podcast Home Learn More Sponsors Listen now Introducing Kanban Jun 13, 2023 • Bill Raymond Eric Brechner, Author, Agile Project Management with Kanban, Career Coach and Founder at Ally for Onlys in Tech, LLC 🌎 Eric on LinkedIn 🌎 Ally for Onlys in Tech, LLC 📖 Agile Project Management with Kanban About this podcast episode 🎙️ Keep teams in sync and that product 🚆 train moving using a visual Kanban board Eric Brechner joins the podcast today to discuss how you can manage team or personal work using Kanban. Throughout the discussion, Eric and Bill Raymond share stories and examples that explain best practices and guidelines you can use to deliver teamwork more effectively. In this podcast, you will learn the following: ✅ What is a Kanban board (and how you pronounce it) ✅ Using columns to arrange your work visually ✅ How to define columns ✅ How to define work and “done rules” 🎉 Introduce Kanban boards to your teams! Transcript (transcripts are auto-generated, so please excuse the brevity) Bill Raymond: I guess I’m kind of looking at it like this train going on a track or something like that. Eric Brechner: Mm-hmm. It’s what’s called a pull system. And so instead of pushing where designer’s just throwing designs at the developer and the developer’s like overwhelmed. Instead, the developer’s pulling it. And then the validation people are pulling it from the developer and so on. So no one’s getting overwhelmed, everyone works at the pace that they’re comfortable and you can notice when someone is stuck. [00:00:24] Guest clip [00:00:24] Intro Speaker: Welcome to the Agile in Action Podcast with Bill Raymond. Bill will explore how business disruptors are adopting agile techniques to gain a competitive advantage in this fast-paced technology driven market. [00:00:44] Podcast Bill Raymond: Hi, and welcome to the podcast Today I’m joined by Eric Brechner, career coach and founder at Ally for Onlys in Tech, and we’re going to be talking about Kanban and we’re going to introduce you to these concepts. Hi Eric. How are you today? Eric Brechner: I’m doing great Bill, how are you? Bill Raymond: I’m doing excellent and I am excited about this conversation, and I think before we even get started, people may not even know what this is, but can you solve a big mystery for everyone? Is it pronounced "Kahnbahn" or "Canban"? Eric Brechner: It is Kanban (Kahnbahn), it’s Japanese in origin, and that’s how they pronounce it there, Kanban. [00:01:15] Who is Eric Brechner? Bill Raymond: All right, great. Thank you. Well then with that, let’s go ahead and get started. I guess it would be a good idea if you start and share a little bit about yourself. Eric Brechner: Sure. So I have been a professional software engineer since I was 16 years old. That’s a little while now. A little over 40 years, and I’ve worked in a large number of different kinds of companies, small companies, big companies. Most recently, I spent 25 years at Microsoft, where I was a development manager most of the time. I spent some time as a director and as a lead and as a more of an architect type person. And over that time, one of my particular fascinations is how software engineering works. So not just the code itself, but the processes, practices that people use. And in that time I learned a lot of different practices and I started a blog talking about practices that I particularly like, and then I ended up writing a book about my personal favorite of all of these, which is Kanban. [00:02:10] Agile Project Management with Kanban Eric Brechner: So that’s _Agile Project Management with _Kanban and it’s become quite a popular book. Bill Raymond: Yeah, and that’s how we found you and I read your book. It’s a great book. You’re an excellent writer, by the way. Eric Brechner: Oh, thank you. Bill Raymond: And it’s an easy read, I would say. Eric Brechner: Yeah, I tried to keep it really short. My personal favorite book is The C Programming book. it’s that thin one,Kernighan and Ritchie, I think. And I just loved it because it’s just so short and easy to read, lots of examples, and so I was trying to emulate that with my book. Yeah, well it works. Yeah. Thank you for that, and thank you for sharing with the community. So we talk about agile on this podcast a lot and very often there’s a lot of terms that come up: Scrum, SAFe, iterative development, complex program management, LEAN, and usually Kanban gets thrown in there as one of those terms that people use. [00:02:56] What is Kanban and how does it work? Eric Brechner: However, we actually never sat down and just said, what is it and how does it work? So today we’re going to demystify this word, and I would love for you to maybe share an overview as to what Kanban is before we get started. [00:03:10] Kanban a board used to track and see your work Eric Brechner: Sure thing. So the reason why Kanban’s often mentioned with some of those others is that people like the concept of a Kanban board. So a Kanban board is just a board. It can be a physical board, it can be a digital board, and it has a bunch of what I like to think of as stickies, but they’re little cards that indicate the work that’s going on. And you can use these Kanban boards to track and see your work. So if you’re using Scrum or any of one of the other methodologies that you talked about, you can use a Kanban board to visualize your work as you’re running your Scrum sprint or whatever it might be. So it’s used in conjunction with that. [00:03:45] Kanban - project management method Eric Brechner: But Kanban also is its own project management method, that you can use instead of Scrum or Waterfall or SAFe or whatever. So it has its own rules, its own methodologies for managing your work, making sure everything flows smoothly, make sure all the work gets done, figure out estimation and planning. All of those things that you would expect from project management, you can do with Kanban, with a specialized form of that board. And that’s when you get into real Kanban that I described in the book. Bill Raymond: Well, that’s great. Thank you. I appreciate that overview, and I’m sure people have seen images of this and you may not even know that it was a Kanban board, but it’s this concept of having a few columns, as you said, right? And you probably have some column that says, here’s the planned work, here’s what I’m working on, and here’s the things that are done. And it just flows across, you take the sticky note or whatever it is, and drag it from left to right usually, right? Eric Brechner: That’s exactly right. And if you’re using Kanban as your project management method, not just as a handy board to see the work moving around, if you’re using it as your project management method, then that board has rules associated with it about when you can move a sticky from one column to the next, and it has rules about how many stickies can be in each column. And that’s how it kind of controls the flow of work, which helps you manage your project and work as efficiently as possible. [00:05:08] Limits on the work on progress Bill Raymond: Okay. So that’s an interesting one because I don’t think that that’s something that gets brought up too frequently. What’s that limit? What do you mean by putting limits on the work in progress? Eric Brechner: Yeah, so all project management methods try and just get a hold of the work that’s going on and keep track of it, but alsomanage it. That’s why it’s project management. So the way that Kanban does this, as opposed to something like Scrum, so many people are familiar with Scrum and there are these sprints and it’s a fixed amount of time and you plan out work for that amount of time and that kind of controls your work. In Kanban, the way it works is that you have limits on the amount of work that can happen at any given time for a particular step. So let’s say your steps are the typical steps, you’ve got a backlog of work to do, that’s just a long list of things. And then you’ve got your first step and that’s doing some analysis of it, maybe specification, you’re just breaking down the work into smaller pieces. And then you’ve got your implementation step, then you’ve got some kind of validation or delivery type step, and then that’s it, and then you’re done. Those are your common steps. A WIP limit would say at implementation, there’s going to be no more than say, five items being worked on at a time. And then for the breakdown step, there’s no more than say, two items that are being broken down or analyzed. The implementation step may be five items and it may be three items are being validated and delivered. And when you restrict it like that, now that kind of acts like the sprint does in that it limits the amount of work that’s being planned and worked on at any given time, but it also smooths out the work and allows the team to be much more responsive. Because at any given time, if you have to change what you’re working on, it’s not impacting that much work. It helps people stay focused, there’s lots of good things about limiting your work. It’s one of the two fundamental concepts of Kanban. One is visualizing work on a board, and the other one is limiting the amount of work in progress at any given moment. [00:07:03] How do you decide how to limit that work in progress? Bill Raymond: So how do you decide how to limit that work in progress? Eric Brechner: That’s a real challenge with people who use Kanban, but fortunately there’s a simple way to think about it. First thing you do is figure out which of these steps, so I gave you three steps, kind of the breakdown analysis specification type step, the implementation step, and the validation delivery type step. You figure out which of those is the slowest, which one takes the most time. Typically it’s the implementation step. Not always, but typically. Then for that step, you figure out, okay, how many people do I have to do that step on my team? Maybe it’s just me, Maybe there’s three or four of us, whatever your team size is. And then for that, you say, okay, we’re going to have about one and a half times that, that will be the WIP limit for that step. Okay? So let’s say you have four people on your team and all four of those people are developers and they’re going to do the implementation. Well, then the WIP limit would be something like six. Okay? And then you want it a little bit bigger because you give some people some flexibility. Sometimes they get a little stuck. Sometimes they need to switch between things, so you set it like that. And then the WIP limits for the step before and the step after are sized so that they feed the implementation step and they pull things out of the implementation step at the same rate as implementation. And there’s a little bit of arithmetic for that, but arithmetic is pretty simple. Andin my book I supply an Excel spreadsheet that does the calculation for you, but the calculation’s pretty straightforward. You just want to match that speed. And by matching that speed you get nice smooth workflow, which is the, by far, the most efficient, you don’t have work building up in front, you don’t have work piling up behind, everything just smoothly works through, and you’re delivering as fast as you possibly can. Bill Raymond: So when you say the WIP limit for a team of say, four would be six work in progress items at a time. Is that per person or for the whole team? Eric Brechner: That’s for the whole team. Bill Raymond: Okay. Eric Brechner: Yeah. And it’s enough to keep everyone busy, while at the same time not allowing work to build up and just having all this stuff that you haven’t finished. Bill Raymond: And do you put a timeframe around this? Eric Brechner: No, not directly. So there is, you know, indirectly in that you want all of these work items, all these stickies, to take roughly the same amount of time and not too much time. So what that ends up being is roughly one to three days, maybe five days at the extreme, maybe just a few hours at the other extreme. But generally speaking, you want it to be one to three days. And the reason you want to do that is to keep your flexibility. Also to be able to tell whenthings are going haywire. There are always some tasks that take much longer than you expect, and you want to be able to recognize that by saying, okay, if it takes more than a few days, there’s extra work here and I need to break this down further, split it up into more pieces, and then work on each of those separately. Bill Raymond: Okay, so that’s some good advice. You have the list of things that you are going to do. The work in progress items are one to two per person in a team of four, as in your example. And we only keep things that are work in progress items in there. So when we move two out, then we bring another two in. Is that what I heard? Eric Brechner: Yeah, that’s basically it. Now there’s some subtlety here, and this is where it gets into kind of project management. You count things in implementation even when they’re finished, if someone hasn’t started validating them yet, okay? Because you don’t want to pile things up waiting to be validated. Okay? When you finish stuff, you want it to continue flowing. And it is the same thing on the other side as well, you don’t want things piling up, waiting to be implemented. So those WIP limits apply to even completed work until someone picks it up and starts validating it or delivering it or whatever the next step might be. Bill Raymond: Okay, so if I am a lawyer working on a brief, and then I need to hand this over to someone to review this, to another business partner, that’s when it goes into the done column for me and into a work in progress for that person. Eric Brechner: As soon as they take it, yes, that’s right. So lots of people with Kanban and it’s recommended, especially when you’re first starting out, it’s recommended to split each column, so the breakdown, the implementation, validation, delivery. Breakdown each column into halves, a Doing and a Done. The WIP limit applies to both. It’s the same WIP limit overall for that column, but it allows you to distinguish between items that you’re actually currently actively working on and items that are ready to be picked up by the next step. Bill Raymond: But they still count toward, you know, let’s say it was implementation, they still count toward the implementation WIP limit. Eric Brechner: And you may be wondering like, well, what in the world do I do? Let’s say I have a WIP limit of three or five or whatever. And we’ve done all of them, they’re all on the done, but none of them have been validated yet. And now I’m not supposed to implement anything else? Well, yeah, you’re not supposed to implement anything else. Nothing’s getting validated. You’re all getting stuck up . What you should be doing, of course, is helping whichever team is doing the validation delivery, help that stuff get validated, move it out, and then once it’s freed out, now you can implement more stuff. And that’s how Kanban actually manages your work, is that it forces you to address issues right when they’re happening because they’re obvious and evident on the board. You can see them on the board, they’re visualized. You have these WIP limits to prevent things from getting too backed up, and the board tells you right then and there, you don’t have to wait for the end of a sprint to do retrospective. It tells you right then and there that, oh look, things are backing up, I better do something. Bill Raymond: I guess I’m curious, what I want to do is even stretch that example out a little bit more, and I’m also interested in how we manage this whole backlog of work. But we’ll get to that maybe in a little bit. Let’s just use a simple example. I’m a designer and there’s this new requirement that a user has for our software product. So I’m sitting here as a designer and I’m sketching it and working on what I think it will look like and collaborating with people. So I have a board where I’m working on that, but at some point I have to give that to the developer. And the developer maybe doesn’t do those sketches and drawings and doesn’t, you know, they’re more about like, well now I need to set up a code environment and write that code and then deliver it to QA or something like that. So, is it the case that we all need to have the same columns, or maybe you could walk through what the designer might see and what the developer might see? Eric Brechner: Yeah, if they’re part of the same team and then there’s just a flow from one to the next, then they would share a board and they would have at least one column each, right. One column for each person who owns a different step. If they were separate teams and they delivered completely separately, the designer was delivering for multiple different teams, designer would have their own board. And each of those other teams would have their own boards. But let’s say they’re part of the same team and each would have their own columns. And generally speaking, people make these columns way too complicated and overthink it, and that’s unnecessary. You want to keep this simple. So, the general rule of thumb is you need just one column for one person’s work, okay? So if I, even if my design takes multiple steps, if they’re all those steps are done by me, and they’re all done in sequence, then that can just be one column on the board. There’s no need to break it up. However, if those multiple steps could be done by a few different people, sometimes they’re done all by me, but sometimes they’re done by different people. Well, then you do want to split them up so that you can track each person’s effort. Bill Raymond: Okay, so the rule of thumb here is that each team member has, in our case, of a team of four, one or two items in our work in progress at any one time. I’ve got this column where I’m, let’s say the designer and I just have some sort of a generic label that says that work is being done on it. It doesn’t necessarily say, do the design work. Eric Brechner: Yeah. Yeah. Right. It’s the design step or something like that. And then there’s a limit on how many items should be in that step. For you, it’d be like, let’s say it’s just one person, well then there’d be two items, because you kind of round up, so it’d be one and a half, and that rounds up to two. So there’d be two items for you as your WIP limit. And then you’re passing those on to the developer. And if you design out two of them and you’re done with it, but the developer hasn’t started implementing any of them, well then you should be helping out a different developer working on a different project, something like that, because you shouldn’t be overwhelming the developer with designs. Bill Raymond: Okay, each one of these columns has little Done section. So I have my column, I do my work, I shift it over to the little mini done column in that same column, and that means that it’s now handed off because the developer said, I’m taking this on. Eric Brechner: When the developer actually takes it on, they’ll move it out of your column, your design column, and put it into their implementation column. And now they are working on it. Fantastic. And that’s because they’ve finished up some other works and now they’re working on it. And now you, the designer, can design the next thing. [00:15:26] The pull system Bill Raymond: Right. So I’m starting to notice here that I guess I’m kind of looking at it like this train going on a track or something like that. Eric Brechner: Mm-hmm. It’s what’s called a pull system. And so instead of pushing where you’re throwing these things at the developer, you know, the designer’s just throwing designs at the developer go, go and the developer’s like overwhelmed. Instead, the developer’s pulling it. And then the validation people are pulling it from the developer and so on. So no one’s getting overwhelmed, everyone works at the pace that they’re comfortable and you can notice when someone is stuck. Because work is piling up so someone is stuck. And when someone is stuck, you can see it, because again, it’s visualized on a board and you can immediately start addressing it. Like, oh, you know, what’s the problem? You know? And get people unblocked to free up that work and have it run smoothly. And that works really well in today’s environment where a lot of teams now are doing continuous delivery, which is wonderful. And so there’s never a pause. You can just work smoothly with Kanban. There’s no time periods, no sprints, nothing like that. You just work continuously and the work just flows. It’s like a train running through, right? It just flows through and at no point do you have to say, oh gosh, are things going well? Do we have to re-plan? Whatever. You’re always keeping track of how things are going. You’re always moving things through. And anytime there’s any issue, it’s immediately evident on the board. [00:16:44] Using Kanban for personal stuff Bill Raymond: Right. Right. Okay. So that makes sense. And I have seen Kanban boards used before and sometimes as simple as to do, doing, done. Those are the three columns. Eric Brechner: Absolutely. It can be as simple as that. A lot of people like using Kanban just for managing their own personal stuff, at home or their kids’ homework or whatever. And it works great for that. You just need those three columns. Just like you were saying, these are things that I need to do. This is what I’m doing right now, and these are the things that I finished. And that’s it. And your WIP limit in that case would be something like two and good to go. Bill Raymond: Yeah, after talking to you, I was thinking about this and I realized, I really need that for the podcast because we do a lot of recordings. You’re number three today. And I think what I started to get overwhelmed with was, which ones am I working on? How can I just make sure that each one of those flows through and we get the podcast published and I said, all right, well, you know what? After talking to you, I created a Kanban board and it’s working actually really nicely. Some of them even have the ability to, if you’re using software anyway, some of them even have the ability to sweep over to a timeline view. So I can see, okay, this person’s being published on this Tuesday, that person’s being published on that Tuesday. But the important thing here is that I know that I have everyone I have interviewed in that board, and I can then go through the editing process with my team and the production process with the team, and everyone knows what’s being worked on at the same time. Eric Brechner: Yeah, it’s just brilliant to be able to visualize your work like that. And in addition to that, by using these WIP limits, you can also control your workflow and make sure that you’re not overwhelming everybody that you can move it through. And also how longthings are going to take, be able to plan, estimate, all that sort of thing. Because you have those limits in place, you can really understand the flow of the work. Bill Raymond: Yeah. I find it to be super helpful, but then I’ve also seen some of these Kanban boards where it’s almost like Kanban board bycommittee. And I’ll see something like 10, 20 columns, and it almost starts to look like a project plan where it’s like anytime something comes in, we have a column that says, write down the use case. And then another column that says design it, and then another column that says develop, and go to QA. And then all of a sudden it’s almost like they’re mapping out their workflow for how they do work. How do you think about creating these columns? How do you, when you’re working with a fairly sizable team, figure out the columns so that it’s represented, but people also understand how they need to get the work done? Eric Brechner: The way that I think of tools in general, and Kanban is a tool, is that it should be serving you. You shouldn’t be serving it. Bill Raymond: Your team shouldn’t be serving the tool. So it should really reflect how your team runs. Most Kanban teams are relatively small, so obviously for personal, Kanban it’s just yourself, but teams, maybe six people, eight people, ten people. And for teams like that, they usually don’t have that complicated process that they’re going through. Eric Brechner: However, you can use Kanban for very large teams. It’s been used for teams of over 70 people. And for teams like that, there may be many different steps that they go through. So the first thing to think through is, okay, what is your team? What does it do, and what are the steps that team takes? And by steps, I mean steps that different people on the team could do. Again, when we were talking about this earlier, it doesn’t count as separate steps, if the same person is always the person who does each of those steps in that same order. That’s just a single step, even if they think of it in themselves as it’s multiple. So in that case, you could have a board that had 20 different steps, if it was a really big team, and there’s 20 different people that do 20 different things. That could make sense. That’s a lot, that’s a lot to manage, but people have done it successfully on teams. It’s not the common case. The common case is that there’s only a handful of columns, small number like we were describing. And it’s easy for the team to manage and visualize. Bill Raymond: That’s how I started when I started building the board, is I started thinking about, well, we record the podcast and then we, what’s the next thing we do? We go and do an initial edit. And what’s the next thing? Well, we also need to create the link in our website and then we need to upload it to the service that, and so initially I had all of those different steps in columns, and what I realized very quickly was that we probably just need to do is take all of that and to say there’s the recordings that are going to happen, there’s the recordings that we’re editing so the backlog is the recordings we’re doing. Right. And then once it goes into in progress, the tools nowadays have nice ways to templatize things, and you can have it even put a template of tasks that go in there. So there’s like a little subset of things. It says things like, all right, there’s a checkbox that says, okay, yes, I uploaded this to our editing tool. Yes, that’s been sent off to the editor, yes. We’ve worked on the social media posts, but it’s still just one column that says In progress, as opposed to all of the things that we have to do in order to release a podcast. And I realized very quickly that if we do it that way and follow your advice of keeping it simple, it almost felt like the tool was trying to manage us. [00:21:40] The policies of done rules Eric Brechner: Yeah, exactly. You want to be in charge and also it helps to keep things simple. One of the other key aspects of a really good Kanban board, that we haven’t talked about yet, is what are called the policies, or done rules. And the idea of this is that every step has, just like you were talking about, almost like a checklist of things that say, yes, you’re done with that step. Okay. The implementation is finished. The design is finished. The validation or delivery is finished. And that looks like, it’s been code reviewed, it’s been unit tested, maybe there’s been some static analysis or some kind of security review, whatever it happens to be for your particular team, you’ve got a list of things. And that ensures that when the next step, when it gets picked up from the next step, it’s ready. You know, It also keeps everyone honest about what’s being done. But like in your case when you’re talking about the recordings, it also makes sure that everything that you expect to be done, you haven’t forgotten anything. So very useful to have those "done rules". And typically what we do is just list them out at the bottom of the board. Or you know, if you use certain tools, there’s little highlight things that’ll pop up. You hover over it and it’ll show you what the rules are. That’s always a great thing to make sure thatthe integrity of the work that you’re doing and like you’re describing, it avoids having too many steps. Bill Raymond: Right, right. There’s always those last minute things that we need to do to complete something, and it’s Friday, so you just move it to done and then you come back on Monday or Tuesday and you finish it. But what we’re saying is, no, it’s done when we say it’s done. Eric Brechner: Exactly right. It’s done when all the things that you’re supposed to get done, there’s a definition of that and all those things have been completed. [00:23:15] Backlog Bill Raymond: Now let’s talk a little bit about the backlog because you know, this is concept of the Kanban, we just said, simple, easy columns to follow. So we maybe have a to-do section there that, that lists out things that need to be done. But you are saying that these items should be one to three days in length in general. So what about the bigger effort? Is there some other column somewhere that says, here’s all the big things that need to get done. How do you handle that? Because when I hear the word backlog,I actually think of those two things. I think of the stuff I need to get done in the next week or two. And then I think about the big ticket items that I’m actually progressing towards. How do we resolve that? Eric Brechner: Yeah. So generally speaking it’s hard to separate those things in a backlog. Everything kind of goes together. It’s just a big list of things that you need to get done. Some of them are big, some of them are small. You just got a big list of them. And you have them ordered in some way or prioritized in some way, so that you know what the next thing is that you should really work on. First step in a Kanban board, or at least the step before implementation typically, is a step that breaks down the work. Sometimes that’s called a design step. Sometimes it’s called a specification step or an analysis step. A lot of my teams just call it the breakdown step, which is label it a breakdown, and the purpose of that step is to take whatever sized thing from the backlog, whatever the next thing is to work on, and analyze a little bit to see, okay, what’s in here? And break it down into lots of little steps. And then those little steps go into that breakdown steps done column and done portion of that column. And then those are the ones that go and get implemented. So you can break down right then and there, and that allows all the rest of the flow beyond that breakdown step to be nice and smooth. [00:24:52] Estimation Bill Raymond: And what does that breakdown step look like? How do you, what does an estimation process look like? Eric Brechner: Estimation of course is something like, okay, when is this thing going to get done? How quickly can we get it done? How many things can we get done in a certain amount of time? And that’s really easy to calculate with Kanban. It’s not that difficult to calculate with the methodologies, but with Kanban in particular, it’s just really simple. So the way that you do it is you just count up how many stickies, how many cards you go into the final done column over the course of like a couple of weeks. And you just count them up. Now you empty it out and then you let a couple weeks go by and then you count how many you have. That’s how quickly you do those small ones. That’s how quickly your team can do those small ones. Okay, so now you know the rate of the small ones, the only question then is how many small ones are in a big one? So if you’re looking at your backlog and like, okay, I want to know when the fifth item is going to get finished, how long it’s going to take? Well, you just look at the items in front of it and you say, okay, how many small ones are each of those? And that’s a standard estimation, but it’s an estimation that’s very concrete. You don’t have to guess days, you have to guess, okay, if I were to break that down, you know how many things would be in it? Most people can figure that out pretty quickly. Maybe it’s not perfectly accurate, but they’ll get it pretty close. And then you know how long each one of those takes, becauseyou already calculated that for two weeks. So it’s very easy to do estimation. Bill Raymond: And that estimation tends to be remarkably accurate because instead of estimated for one individual how most estimates are done, right, one individual says, oh, I think that’s going to take this long. You know how fast your team, as a team, finishes things and you know how fast that is in actual days, not in story points or something like that, but in actual days, you know how long it takes because you’ve actually measured it. And so the only bit of variability is maybe misguessing how many items are in a particular item, you know, in particular big item, how much it’ll break down. So is there some column with those big items in it? Let’s say for example, that I’m working on an e-commerce store and we have to build our own brand new shopping cart portion of the tool. Like that, that could take months to do. How would we use Kanban starting with that big ticket item, we need to create a shopping cart and we know it’s going to take a few months? Eric Brechner: Right, so there’d be the shopping cart item in the backlog, right? It’s a massive thing, but it’s sitting in the backlog and it has its own little sticky and it just says shopping cart on, right? Then it goes into the breakdown step. And the breakdown step, oh boy, I don’t even know the first thing about how to break this down. This is just this huge thing, I think it’s going to take, three months, six months, something like that as a rough estimate, but I’d like to get that, you know, I’d like to get more detail on that. So I’m going to create a sticky for design this. Okay. And that’s going to be its own step and implementation for that looks like doing much research and prototyping and everything else. So you’ll break down that, that just design this step into lots of little stickies. Actually go through all that work. Maybe there’s prototyping, proof of concepts, maybe there’s even some usability testing and all that sort of thing. So it goes through all that. This is for a big ticket item. And the result of all that is a better breakdown. Now I’ve got a bunch of different new stickies for what it means to do the shopping cart. And then each of those could themselves get broken down. Maybe some of them are pretty big, some of them are small. And then now you’ve got your full set. Bill Raymond: Great. So do you do that in one fell swoop or is that something you start breaking down portions of it and get that done for a few weeks and then continue breaking it down more. What is that typical process look like? Eric Brechner: The typical process is that it’s done in one fell swoop, because even a shopping cart isn’t that complicated. But every once in a while I was making it a little more complicated to cover the most difficult case. But the shopping cart itself isn’t that complicated. But we do occasionally have major projects and for those major projects, yeah, that’ll go through a whole bunch of different iterations to figure out what they’re made of and how they break down. But the most common case, that’s not the common case, the most common case is, yeah, it’s going to take more like a month rather than just a couple of days, and you can break that down in one fell swoop. Bill Raymond: Okay, so it’s a good idea to try and think about the things that you’re trying to accomplish in one month backlog items, and then break those down into days so that we’re not getting too overwhelmed. Eric Brechner: Yeah, but most teams in regular work, it’s just not even like that. In your backlog, you’ll have things that take a couple days, things that’ll take a month, occasional things will take a few months, things will take a couple of weeks. There’s just all kinds of variation in the backlog. And sometimes you don’t even realize it until you actually start taking a closer look at them. When you first got it, you thought, oh, that’ll just be a couple days. And you look at it, it’s more I’m like, oh my God, this is like three weeks worth of work. So the idea is you just put in the backlog, you order it based on how important it is, how urgent it is, and then when you actually move it into the analysis step, this breakdown step, specification step, when you move it into that step, then you look at it a little more carefully. Then you say, you know, you talk to a few people, all that sort of thing, you realize, oh, okay, this is going to be this many one to three day type tasks to do. And those all go into the done column for the breakdown step and work their way through. [00:29:57] Managing the backlog with Kanban Bill Raymond: Thank you for that. And keep thinking about, I keep putting my project management hat on, we’ve talked about a number of different ways to manage projects on this podcast, there’s Waterfall, there’s Scrum, there’s SAFe, there’s different ways to manage work. And I am thinking right now about my world that I live in, where I’m a project manager and in the project world in Waterfall, what we do is we create a giant project plan and we try to estimate everything that needs to be done and what all of the deliverables are. We usually put those into a project plan and we try to keep them not more than two weeks, sometimes they go a few more. And it breaks down, and now you have hundreds and hundreds of lines in some sort of a project schedule where we’re listing everything out. Now with Kanban, I understand that we’re going to do the things that we can do. But I am wondering what that backlog looks like, because I could imagine myself feeling super overwhelmed if there are 150 backlog items that are two weeks or more in there. So how do we kind of balance what goes into the backlog and when it goes into the backlog or do you? Eric Brechner: You definitely do because you’re right, it’s totally overwhelming. I mean, it’s ridiculous, right? So Kanban has been for a single team, okay, now that team may be pretty large, but it’s not going to be hundreds of people, you know? And like I said, most of the time it’s somewhere between one and eight people, something like that. Not that big. So for a team that size, yeah, they can have hundreds of things in their backlog. Because there’s this big plan that produced all those hundreds of things. What I typically do is, there’s going to be three stack of these stickies, literally three stacks of stickies when you’re doing it physically. And the first stack, that’s the stuff that we need to do right now. That’s the stuff that’s upcoming, and that’ll be in the backlog that actually shows up on the board in the backlog, and you can manage it, it’s a manageable set. Then the next set of stickies is what we’re probably going to do when we finish this first set. And the stickies after that is other stuff people have asked us to do, and yeah, we’re not going to get to that for a while, that’s out in the future. So then what happens is you’re working through the backlog of stuff that was most definitely on the top and needed to be done in the relatively near future, say the next month or so. Unlike Scrum or something like that, you don’t have to carefully estimate and figure out exactly the sprint or something like that. It’s just, yeah, we’re doing this stuff kind of next. So you’re working your way through it and slowly but surely, of course it starts going away because you’re nice, smoothly flowing through the is new trains running. and it starts getting a little sparse and you’re like, oh, are we running out of work? Well, then you grab the second pile. And you pull out of the second pile, all the stuff that you’re like, oh yeah, yeah, these are now pretty important, and these are coming up and you start filling in your backlog. You don’t probably extinguish the entire second pile, but you put a bunch of stuff in there that seems about right because you notice it’s getting a little low and so you, you replenish it and then you keep going. And you just keep repeating that until your second pile is gone and you start looking at your third pile. That’s pretty much how it goes. And of course what’s happening during this is you’re constantly getting requests for new things, because the world is not static and no plan stays a plan for long. Things always are changing. So as you get a new request, you’re inserting them and either you’re inserting them directly into your backlog because they’re pretty urgent or important to do right now, or everything in our backlog is more important than that, so we’ll put that into the second pile or in the third pile, and we’ll deal with that when that comes up. Bill Raymond: That’s I think a very reasonable way of doing it. So there’s a sort of a prioritization that happens at the beginning, and then there’s a breakdown of that work, and that’s when you really start doing the work is when you have that breakdown. Eric Brechner: Exactly right. And you know, There’s no reason to be, you know, have things that are not going to be looked at for months all on the board. That’s ridiculous. So that stuff goes into the second pile or the third pile, and then the stuff that you’re looking at is the stuff that’s top of mind that’s coming up soon, or you’re working on it right now. Andas you clear that out, then yeah, of course you look at the next things. [00:33:48] Any specific roles in Kanban? Bill Raymond: And I guess I’m curious, when we talked to, I’m just using Scrum as an example because we just did a number of different podcasts on Scrum, but there’s different roles that you define. You have a product owner, you have a Scrum master, you have a developer, you have a designer, whatever those different people are on the team, right? And some of them have specific titles that mean very specific things. Now, does Kanban prescribe any specific roles? Eric Brechner: Not at all. Kanban is just super simple, which it is, why it is overwhelmingly my favorite. It’s really, really simple, really easy to understand, really easy to use, really intuitive. It’s also continuous. That’s another thing that I love about it. There’s not these artificial times that, you know, you can do whatever you want whenever you want. I’m not hard formed that way. And likewise, there’s no prescribed roles. That said, lots of teams really like the Scrum master role. They really like the product owner role or some of these other roles, or maybe they’re using a different methodology or Waterfall extreme programming or you know, who knows what? And the team just really likes certain kinds of roles and the people on the team like having those roles. Well, you can certainly have those roles with Kanban. Nothing’s stopping you from having a product owner. Nothing’s stopping you from having a Scrum master to run your daily standups. Because Kanban uses daily standups and that’s when you can look at your board and see if there’s any blocking issues and that sort of thing. So, you know, absolutely you can still have those roles if you want to, but as you said, Kanban doesn’t prescribe it. Bill Raymond: Okay, thank you. And I guess we’re getting towards the end of the podcast and I really appreciate everything that you shared. It is fairly straightforward. I mean, if anyone has never tried using a Kanban board, you could just use it in your own life. Even if the rest of your company hasn’t adopted using Kanban, you could actually, there’s so many free tools, or even just the ability to put stickies on a wall to kind of manage the work that you are doing. And it is very helpful, it helps you kind of keep focus on the things that need to get done. I’m one of those types of people that loves to try out different things all the time, and I’m constantly shifting around with those and I have to keep my focus. I know that’s something that I need to do, and so I’ve found it to be super useful even though no one ever told me to use [00:35:53] Implementing Kanban with your team Bill Raymond: it. But I am curious, let’s say now that there’s a leader listening to this podcast right now that says, I would love to introduce Kanban for all my teams and I’m thinking this might be a way for us to improve the flow of our work and perhaps maybe get us all on the same page. What would a leader do to start looking at implementing this with their team? Eric Brechner: Absolutely. So few different steps, and this is all pretty standard change management for those people who’ve studied change management. But if a few different things. First of all, have a talk where it talks about Kanban, introduces people to the notion of it and say, this is one of the things that we’re thinking about doing here at the company. Just to let people know that there’s this interesting thing that you’re thinking about doing. Helps prime them for a change. And then introduce it to a team that sounds interested, like, you know I might want to try this. And then have one team try it out. That one team you can get a feel as a leader for, okay, what do they need to know? How do they set up a board? Do we want to use a physical board or an online board? How do they like thinking about it? What do we want to call the steps? What kinds of problems do they come up with as they’re trying it out? And then that team, which is acting like a pilot, that team then becomes pretty expert at Kanban, can figure out like an FAQ, or to answer questions that other teams might have if they want to try it. And once they get good at it, now you can do a few more pilots and use that first pilot as a bunch of experts to help you out. And then once a few teams have done it, now you have everything you need. You know all the kinds of different variations, you got a bunch of people who can train other people and help out other people from those pilots. And there’s also going to be a buildup of excitement around using this really simple, really intuitive,flexible system, to get things done and to have your work run so much smoother and faster. It’s so much less overhead. That’s what I recommend for that leader is, don’t jump right in and force it on everybody, but show it to some people and get some volunteers and try it out small and then build from there. That’s great advice. I really appreciate your time today, Eric Brechner. If anyone wants to reach out to you and talk about this further, is there some way for people to reach you? Absolutely. Of course I’m on LinkedIn, so you can just look me up there. Of course you can look at my book. I have some YouTube recordings when I gave talks to Microsoft and Google. And then if you want to reach it out to me directly, please come to my website allyforonlysintech.com And thereI do career coaching, of course I coach people up on Kanban and general issues of project management and people management and just about everything. I love that work. Bill Raymond: That’s wonderful. Thank you. And I will make sure that the links to your website and LinkedIn are on the agileinaction.com website and in the show notes, so just scroll down if you are listening right now to the show notes, the description, and you’ll see that there. And of course, I’ll also link to your book, Agile Project Management with Kanban . And anyone that wants access can go and get that. It’s available on Amazon. Eric Brechner, thank you so much for your time today, I really appreciate it. Eric Brechner: It was my pleasure, Bill. Thanks very much. [00:38:54] Outro Bill Raymond: Thank you for listening to the Agile in Action Podcast with Bill Raymond. 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https://agileinaction.com/agile-in-action-podcast/2024/03/12/avoid-the-undocumented-pipes-problem-by-slicing-your-work.html	The Agile in Action with Bill Raymond Podcast Home Learn More Sponsors Watch now (here is a direct link ) Listen now Avoid the 'Undocumented Pipes' problem by slicing your work Mar 12, 2024 • Bill Raymond Anton Skornyakov, Author of The Art of Slicing Work, Certified Scrum Trainer, Co-founder and Managing Director of Agile.coach 💬 Contact Anton 📖 Anton's book: The Art of Slicing Work 🌎 Anton's company: Agile.coach About this podcast episode 🍕 Slice up your project to deliver more value! 🎯 Today, Anton Skornyakov, Certified Scrum Trainer, co-founder, and managing director of Agile.coach, will help you navigate the complexities of delivering value in your projects, regardless of the industry. In this episode, Anton and Bill Raymond dive into the art of slicing work into manageable pieces to deliver immediate value. Drawing from diverse examples like software development, house renovation, and public housing projects, we explore how agile principles can be applied in various contexts to enhance adaptability, risk management, and prioritization. In this podcast, you will learn the following: ✅ The importance of breaking down work into smaller, value-delivering pieces. ✅ Strategies for prioritizing tasks to address risks and uncertainties. 🎉 How to apply agile `principles beyond software development to achieve continuous improvement. Transcript (transcripts are auto-generated, so please excuse the brevity) [00:00:00] Introducing Anton Skornyakov Bill Raymond: Hi, and welcome to the Agile in Action podcast with Bill Raymond. Today, I am joined by Anton Skornyakov. Hi, Anton. How are you? Anton Skornyakov: Hi, Bill. Thank you very much for having me. I’m great. Bill Raymond: Yeah, I’m excited about the conversation. We’re going to talk about effective value delivery. You are a Certified Scrum Trainer from Berlin. You’re the Co-founder and Managing Director of https://agile.coach, and you’re the author of the Art of Slicing Work. But with all that said, I’d love for you to just, in your own words, share a little bit about yourself with our audience. Anton Skornyakov: Thank you. So I’m been a Certified Scrum Trainer for five and a half years before that. I had actually quite a journey, so I wasn’t always, the typical Scrum guy, I started doing maths and physics actually it’s statistical physics at some point, and then became an entrepreneur and built startups, then moved to becoming a coach for startup entrepreneur and other entrepreneurs. Anton Skornyakov: And then at some point, met people from the Scrum community and realized what I was coaching there was actually very close to what these people were doing and then moved into this direction. And today I am, apart from giving trainings, I am working with organizations that are doing software, but many organizations also that are struggling with unpredictability and trying to organize themselves so that they are flexible and adaptive. Anton Skornyakov: And at the same time, we can also learn, we can also learn from seeing all those applications of how people create flexible organizations. We can learn from them. And bringing back to this to actually software development, since I don’t have the feeling that all of our organizations are already perfectly agile. No one I’m talking to has ever said we are agile and the journey’s complete. Bill Raymond: I absolutely agree with you. And it’s interesting because, the word Scrum must come up in almost every one of our podcasts. And very often we just by default say the software developer or, the QA person, a lot of people are adopting agility in their organizations in different ways. Bill Raymond: But, Scrum provides a very lightweight model, if you will, for how a team can continue improving and continue delivering. [00:02:14] The concept of effective value delivery Bill Raymond: What this podcast is all about in this particular conversation is effective value delivery. Bill Raymond: So I think it would be helpful is if you can share maybe a story or something that would help us understand what you mean by effective value delivery. Anton Skornyakov: Sure. [00:02:30] Illustrative story: Slicing work to renovate a house Anton Skornyakov: So here is a story that I often tell in the class that I think is quite illustrative of what happens in many organizations. It’s a story happened to a friend of mine. So he and his family, they bought a house outside of the city that they’re living in. It was a rundown house in the hopes of renovating it and using it to have a place for vacations for the family to get out of this outside of the town and maybe to rent it out. Anton Skornyakov: And once bought, they have this project, renovate the house, or renovate an old run down house, okay? And like every project, they start with figuring out what it is that they want, they find, who’s getting which room, and and so forth. Having done that, they look for contractors and an architect to create a plan of how they want to renovate it. Anton Skornyakov: The plan is to start with insulation, reinforcing some of the walls, replace some of the windows, then move a little further in with the pipes and change the plumbing, then do the electrical wiring, then do painting and so forth. Anton Skornyakov: So this plan cut or structured along the lines of the different experts that are going to be doing the renovation. Because these guys are the ones that are expensive, these are the guys that are hard to schedule, and so forth. And, they hope everything is gonna work out in six months, and, as the story goes, you basically expect it’s not gonna work out, but how? Anton Skornyakov: How is it not gonna work out? So they start, the project starts, and actually, the insulation works fine. So for the first month nothing appears to go wrong. But in the second month, when they start opening up the walls for the pipes, they realize, oh, some of the pipes that were, in the documents, there is no water running in them. They’re actually not in use. There is other pipes, undocumented pipes, that are actually in use. Anton Skornyakov: They then open up some other walls to find out that there is also some electrical wiring that is not you know, documented. And so they realize all the foundation of their plans, you cannot rely on it. Anton Skornyakov: So in this way, my friend finds out that he has to reschedule. So he has to bring in the architect. He has to bring in the electrician, the plumber, and it’s all very expensive. And they adapt the plan. And in fact, so for many months, the whole project is scheduling and rescheduling, adapting the plan, changing, trying it out in a new wall, and at some point he just says, okay, no, stop it. I cannot do this anymore. Anton Skornyakov: All of these plan changes just wait quite expensive six months over my family still cannot use the house at all. And then what happened and this was basically a little miracle to him. He found a different contractor and this contractor is basically having all of those different experts the plumber the electrician the person who would do the walls. Anton Skornyakov: They have them all available in one place and with them, he basically started to work on the house at a room by room basis. So first they made sure that one bathroom was working and that they could completely use it. One, then the kitchen, then one bedroom. And the house is huge, but suddenly they had, with these three rooms, a minimal usable house, you could say, right? Anton Skornyakov: So the family could suddenly use it and spend time there, even though it was, it was still it amassed the whole house, like 80 percent of it still needed some work, but they can already stay in the country, stay in the countryside. And from then on with this, new contractor that basically redid the rooms one after the other. Anton Skornyakov: And if we compare this to project phases, right? The first one was basically structured along the lines of the experts, the second one was structured along the lines of the rooms, right? And this change is very simple to see in this renovation project. And it is the key thing to structuring work and to organizing in a way that my friend in this case was able to prioritize value. Because when we talk about effective value delivery, in the first phase, he didn’t know when is it going to end. He didn’t get any value until, the project would be completely complete in the end. And in the second phase, he could prioritize the rooms. At some point he could say I don’t have the budget anymore to do the last two rooms. Anton Skornyakov: Let’s leave them unrenovated because we can still use the rest of the house and, if you are into software or product development, you will recognize this kind of principle, but in my experience, working with a lot of people who are interested in Scrum or interested in becoming a flexible organization, this skill of slicing work of breaking down work, not in this, along the lines of any particular expertise, but along the lines of generalistic, holistic, useful pieces. Anton Skornyakov: So that’s the book. That’s the idea of the book is basically to give the readers a lot of different examples, a lot of different principles on how to slice their projects. And using those examples, understand also the value of slicing, how it affects delegation, how it affects value. Bill Raymond: Yeah, I think that’s a great example because, it’s interesting. Very often we start off and we’ve seen this in so many times, right? We start off thinking it’s only going to take me this much time with this many people on this much budget. And maybe we even do some risk planning and say plus we have a little extra money and time just in case something goes wrong. Bill Raymond: In this case, pretty much everything went wrong. Didn’t it? Anton Skornyakov: Yeah. [00:07:46] The Importance of adapting and learning from risks Anton Skornyakov: The problem with surprises is you don’t know, a lot of people say if there is a part of a project that is completely independent of the other, can’t I just still do this and get the value? The problem with surprises is, you don’t know what the dependencies, you don’t see them until the surprise hits. Anton Skornyakov: So often you would think something is completely risk free, and you can already deliver value, and you will deliver it, and afterwards you try out the risky thing and find out that it basically endangers the first thing that you created that delivers value. Bill Raymond: I love this concept of, let’s get the bedroom and the bathroom done first, then we can start living in it. And then, we can start fixing up the rest of the house. So it’s a great example. I’m curious when you think about the house it almost falls right into place, right? Bill Raymond: Yeah, you just have to say let’s do the things that matter the most. We need to eat so let’s get the kitchen done. We need to sleep, so let’s get the bedroom done. So that kind of a thing. But, sometimes it’s hard to see what we like to call the forest through the trees when we’re doing work on a daily basis and trying to get things done more effectively. [00:08:58] Practical ways to start slicing work Bill Raymond: So what are some ways that you can put your mindset into Slicing work when you’re trying to accomplish something and maybe you’re feeling it, you’re feeling like things just aren’t getting done in time, but your head space isn’t there yet. Anton Skornyakov: Yeah, let me maybe first address a little something that you also said is because the difficulty with using this practice is very often and I imagine maybe our listeners would count to those people who are so close to work that they would recognize Anton, what you just described with the house project is exactly what I’m having. Anton Skornyakov: But, I’m doing some, there’s digitalization of processes at this company or something like that. The problem very often is the slicing part or changing the perspective of my, on the project. It requires a lot of authority. It’s very often people say, whoa but my manager or the big general manager won’t see it. Anton Skornyakov: And so when it comes to your question of How can I start with it? Most people need a way to start with it without, addressing the whole thing. Without saying, without telling their main stakeholders we need to change the whole thing that we set up, the whole way we’re setting up our project. Anton Skornyakov: Let’s imagine our project fails in every possible way. And when you think about the whole project from this high kind of altitude, from the high perspective, it forces you to stay and look at the forest and not at the individual trees. And when you start the conversation with the risks, you automatically focus on things that are valuable, because in the conversation, automatically, once you think about what if we’re building something, for example, digitalizing processes, I’ve just read this article a couple of days ago, about a long five year old, long digitalizing project that only tried to do the new, to use the new tool. After five years, the project was almost over and then found out no one is going to use it. It’s just, it doesn’t work. People try to use it and they didn’t work. So that would be a risk. What if our project fails the way that we create the best tool ever, but people refuse to use it? Anton Skornyakov: Or the best tool ever works, but it does not allow for all of those workarounds that people actually need. What if we have a hard time communicating? What if process changes within the time that we are building the project? And once we are built, it’s not over. So all of those are just examples of risks. Anton Skornyakov: Once you come up with those risks, there is an inherent value. In addressing them, and it is obvious to whoever the managing director of the project is, whoever the sponsor of a project is, to everyone, it’s valuable to not fail due to this risk. Anton Skornyakov: And then the second question you ask yourself, you ask the group is, so what is the little thing that we can deliver in order to show that this risk won’t hurt us? Or that this risk isn’t there, that we can diffuse it. And suddenly, you talk about something very valuable to everyone, and what you end up having is already a little slice. And very often, it’s still not little. Very often, when you ask these questions, the slice is still going to be half a year of work. Anton Skornyakov: And then you need some more strategies to break it down even smaller because half a year is still too long. We need to have something that is a couple of weeks long and how to get there, there is further strategies. But once you, when you start with the risk, you have everyone on your side. Anton Skornyakov: And that’s the most important part of this conversation of this process to have everyone. Thinking along with you, especially your stakeholders, the people with the money, deciding how to run such a project. Bill Raymond: I’m thinking about some of the experiences that I’ve had over the years. Very often we’re really good at logging what the risks are. You know, If you are doing anything of any kind of importance, you probably have something along the lines of a risk register or a laundry list of things that you need to be aware of and you are keeping that somewhere, it might even just be in your head, but it’s probably down somewhere and saying, for example we have to make sure that this thing that we’re developing is secure, for example, or this thing that we’re implementing won’t impact our line of business, whatever it might be, but I think sometimes what we have a tendency to do is just pad. Bill Raymond: So, okay, we know that if we want to implement this thing, then we’re going to have to pass it through the lawyers. And so that means we have to collect everything and then give that to the lawyers. And we know that they always take a month to get back to us. Bill Raymond: Really what you could do instead of just saying let’s pad our project with this extra month, what you could do instead is say, let’s incorporate the lawyers into this effort. Let’s run by them, what it is that we’re building on a regular basis, and let’s continue incorporating them into the process. So that at the end, when everything in its entirety goes through legal, it’s already been mostly taking care of. And it’s just a stamp. Anton Skornyakov: We even, we even proved that something works. And I would love to even build up on, on this, because very often what an organization will do, they will realize all those risks, and then this will lead to more planning up front, right? So we may even think about consulting with the lawyers before we even start working. Anton Skornyakov: Because we realize, oh, there is a legal risk. So it will take us one more month to plan for the whole thing. But the lawyers will realize there may be holes, and they will ask us to be more precise about our plan. And so we will be more precise about our plan. Anton Skornyakov: And then the whole project runs, and unpredictable surprises happen, right? And we fail. And what people what organizations very often take from this is, oh, we didn’t analyze enough. If we just analyzed more, we would have seen this risk coming, right? Because that’s the tricky part about complex environments. Anton Skornyakov: Afterwards, you can see what you didn’t know in the beginning, but when you are making a decision, you cannot know what is going to happen. And so what many organizations are actually doing, they are reacting by increasing the amount of analytic analysis, increasing the amount of preparation, increasing the amount of planning, which the more you plan, the harder it gets to adapt any plan afterwards because of the sunk cost, right? Anton Skornyakov: You’ve invested so much time in negotiating and creating your customers to agreement. And yeah, absolutely. So the normal way in classical project to deal with risks and risk mitigation strategies very often. Exactly what makes them even harder to adapt risk when we do, when we use Scrum, when we use empiricism, actually, it’s all about empiricism, what we try to do is we identify a risk, and then we do something about it to prove this risk is not be the going to be there. Anton Skornyakov: And if we fail, if we realize this risk is there, we can adapt as fast as possible to change our project in a way that it, it’s addresses this risk. So this way, We talk about, when we look at our topic, effective value delivery, that is exactly what is happening there. Instead of, creating a lot of waste, we are focusing on the big, the main risk at hand. Anton Skornyakov: And bit by bit, reducing the risk, we’re also delivering the project and the most valuable parts of it. Bill Raymond: There’s another part to this where if you’re not breaking it down and you’re not getting that immediate value delivery first of all, you end up with teams that aren’t quite as happy, but also sometimes that commitment to the plan, almost turns into like a personal failure if it doesn’t work out, as opposed to just saying, let’s break this down into small parts. If we see failure coming, we can shift, as opposed to, oh no, I, I agreed to this plan and this is a plan that I’m standing on this hill and I’m going to die on it. Bill Raymond: And we often see a lot of projects fail just for that reason. And I love this concept of trying to get ahead of that by simply doing smaller amounts of work, slices of work more effectively, and then trying to make sure that you’re adjusting for those risks as you’re going. Anton Skornyakov: And it’s, and maybe one, one thing to add to this, from my point of view, it’s the most overlooked. It’s actually quite a basic skill, and everyone I know who’s been practicing Agile methodologies for over 10 years, they are experts at it implicitly. But it’s not something that we talk or teach a lot. Anton Skornyakov: We talk about increments and delivering them, but what we need to understand is when you go to, for example, an architect or any kind of expert, and you ask them what if you had to deliver something in two weeks? What is it going to be? Their answer is not going to be a vertical slice. Their answer is not going to be something that you can, live in or even try out as someone who is, who’s going to be living in the building. Anton Skornyakov: Or when we talk about software, you, it’s, when you ask someone what is going to be the result of your work in two weeks, when you build a large project of two years, it’s not going to be something a user can actually take into their hands and give any kind of meaningful feedback to. So the normal way specialists breakdown work is automatically horizontal. Anton Skornyakov: That’s just a matter of being a specialist for something. So it’s really a different skill. And once you wrap your head around this, it’s actually easy to start using and applying these techniques, but you need to really understand why it’s so important. So to add to what you’re saying. Bill Raymond: I really like that. It’s one of those things where you do have to, if you will, rethink what it is that you’re trying to accomplish, right? And if you can focus on that, and if you can focus on the immediate, while knowing that there is a, an end state that will give you a lot more insight into what’s going on. Bill Raymond: I was just thinking, yeah, I was just thinking about this as well with a big software development effort that we’re getting into. I was doing this with one of my clients and they were purchasing off-the-shelf software, but then they were customizing it. And that customization meant that they needed software developers to customize it. Not, change the look and feel a little bit, add all these extra features to it. Bill Raymond: The laundry list of everything they wanted was just so big. So we started doing what you said, which is breaking it up into these smaller pieces, but then the bigger question came up was "why are we trying to recreate all of our existing processes and then make the tool work for us?" Bill Raymond: And so there you get more value out of that because the end result isn’t: "oh, we’re not doing this in five apps and with paperwork and scanning. Now we’re going to all, it’s all going to be in this computer system." That might not be your objective. Your objective might be: "Yeah, we’re in one system but also, we have efficiency now, so that we can take on 25 percent more work." Anton Skornyakov: Yeah. And this is a great example of how the, if you just focus on the software and take the processes for granted, you’re actually not doing the work. So what was, what is the most important part for me of your story is what is the value is the efficiency of our processes. So we have, I don’t know, a hundred of people using some software today and we want them to be using a new software tomorrow but be able to do 25 percent more things with them or 200 percent more things, actually. Anton Skornyakov: Because, when you reduce manual writing, you can actually, it’s not just 25%. Very often we’re talking about orders of magnitude. One way I see so many digitalization projects fail that they focus on the software instead of focusing on the actual outcome, the more effective process, the more the process that can actually be analyzed afterwards, right? Anton Skornyakov: Because once you have data, you may have some more insights and so forth. And once people start to break this down, so not the software, but the process, the human process part, there is suddenly an alignment and you were speaking about, you know, motivated teams, teams very often, at least teams that I work with, are in the end, not motivated by having built just software, seeing someone using it, right? Anton Skornyakov: And if your goal is to just, why don’t you just do a horizontal task? Meaning why don’t you just change this API? So it answers to different calls. Yeah, I can do this and maybe I feel great because I’ve had to, crack a difficult technical problem doing this, but seeing people use a tool and suddenly, being more happy and their faces light up, there is nothing compared to that. Bill Raymond: Yeah, isn’t that great? And especially when you see it long term, too, when you see the results of that now, granted, I’ve mostly been in software or technology type projects, even if I’m working with the business side of things, usually I’m there because there’s a technical component. That’s what I like to do is work with technical people and business executives and get alignment and do those types of things. Bill Raymond: But there are times when. You just have to, if you will, get rid of the baggage. I was thinking specifically about a project that I did. Oh I’m going to say it was about 22 years ago. It was one of my first technology projects where we used some AI and machine learning technology to scan in some very advanced research documents that this organization had collected, over 100 years of it, and bring that into some modern solution. Bill Raymond: The original solution was to create all these fields where you could search for the author or you could search for the, the scientist that was involved or some specific formula and we had, we’re getting so convoluted with the fields and everything that we needed to create it. Bill Raymond: And we just stepped back and said, hold on a minute, why don’t we just give everyone a search bar and that’s all they get. If you want to type "author: " and put the author name and you can and the search engine will try to do that for you. Bill Raymond: You know what? People didn’t use half the fields that we asked for, they were looking for keywords that the search engine automatically pulled together for them and they got the data they were looking for. And I would say that project, aside from getting all that 150 years worth of information into a computer, the actual project went from a year and a half estimate to just three months in full development and another three months of refinement. Anton Skornyakov: Great. And that’s a great example of this, principle that I guess everyone knows if you just consider the amount of features you use in any digital tool like in your spreadsheet tool, Excel or Google Spreadsheet or word processor. If you think about the amount of buttons that there’s there. Anton Skornyakov: and the amount of buttons you actually ever click. The amount of features you ever use is most, most often less than 10%, meaning If you’re just able to concentrate on those 10 percent that are valuable, what is the leverage to your productivity? It’s huge. And even if you are not perfect and you’re not able to identify those 10 percent right in the beginning, if you still end up identifying the 20%, it’s still great. Anton Skornyakov: It’s still you know, 20 percent of work for, I don’t know, the Pareto principle says 80 percent of the value, right? So it’s a four, it’s a quadruple impact. And that’s also something I’ve experienced in many projects that, that deal with, unpredictable things. Because whenever you are repeating something and doing something for the second, third or fourth time, you already know what the valuable pieces are and you can just leave out the others. Anton Skornyakov: But if you do something unique for the first time, you always don’t know. You don’t know what the 10 or 20 percents are. And you will only be able to if you actually break it down in those vertical parts. And the funny thing is you cannot say, for example, oh, why don’t we do this 10 percent of database development that is useful and leave out the other 90%. Anton Skornyakov: It doesn’t work. It’s just not going to work, right? So you can only use the Pareto rule to those vertical slices. But what if you only have one or two deliveries? There’s nothing you can prioritize, right? So slicing your work. Your large project into small parts actually gives you those units that you can prioritize. Anton Skornyakov: It gives you those items on the list that you can decide to move up or throw away. And most projects just don’t have them. They don’t have those items that they could throw away. Bill Raymond: This has been a great conversation about slicing work. You also have some good non-software development types of stories that you’ve shared. Bill Raymond: Would you mind sharing one with our listeners? Anton Skornyakov: Thank you. Because, yeah. And my experience is often that hearing a story that is not happening in this abstract software world, it just eases understanding of a lot of those abstract ideas. [00:25:56] Real-world example: Housing project Anton Skornyakov: So one of my clients is a public entity and their job is to house people. Especially people who do not have a house, do not have a home, homeless people and refugees and people who, who need to be taken care of. Anton Skornyakov: And this is a general normal government process, so there is a lot of things that happen, tens of thousands of times in the same way. However, they have to deal with unpredictable things, because sometimes, for example, when war breaks out there are suddenly way more refugees than there were before. Anton Skornyakov: And their ability to be flexible to this kind of demands isn’t simple. And sometimes they try out new projects. For example, they had this idea, they needed a lot of new new space for homeless people, and the standard way to deal with this when there is a sudden urge, a sudden need is to create containers, like places where people would live, but this is not great conditions. Anton Skornyakov: And the idea was that since there are already existing buildings, and there are already people living in there, what if some of these people would welcome new refugees into their homes? Because there is the idea, for example, that if a single mother living with her kid in a flat is welcoming another single mother with a kid in her flat, they may even help each other by taking care of the kids while the other person is working. Anton Skornyakov: They both would have fewer space, but if there is still enough space for them, they may benefit more from having each other than that they would lose out on the amount of space, right? So this is a risky project, but why not? So they would try it. And normally the way this would work in a government entity is that there would be a lot of planning where architects, facility managers, legal people would be involved. Anton Skornyakov: At some point there would be an agreement and then they would roll it out and then it would find out, does it work or does it not? But these guys, they tried it differently. So what they tried was basically, they said how can we find out within just a week or two if this is a good idea at all? Anton Skornyakov: And they take, taken a basically cross functional team like five people for someone who understands how to manage the facility, legal, architect, and some other disciplines that are typically involved. And they went basically to one building and tried to find space for five new people within an existing building. Anton Skornyakov: where they’re with 100 flats or so. And after, after this one week, they were not successful all the time. They were successful only with one person. But they were already able to verify that their idea did not work directly. So some single mothers didn’t want to welcome anyone in. However, some elderly people were actually open to welcome other elderly people. Anton Skornyakov: So next week, they tried this in the second building, and it worked much better. And with time, they were basically able to create some guidelines. If we want to try out to settle new people within new buildings, we have this categories of people who can live there, they have this minimal requirements, in this and this cases, this may work, and this approach may work, and they have to sign this kind of paper. Anton Skornyakov: And all of this was developed kind of building by building. What you see there is a tremendous ability of adapt to what they learn from each of, from each vertical slice actually that they deliver every week and you have automatically the need for the cross functional team because otherwise you won’t, you wouldn’t be able. And you can see from the story the patterns that you can find also in the book of how to slice work. Anton Skornyakov: For example, first If you want to slice it vertically, the first and greatest source of slicing is try to find a very narrow focus group or very narrow target group that you would address first. So if you digitalize processes for the whole agency, try to figure out what are some small groups of people that have very narrow needs that if you address them first, you can still, learn a lot from them. Anton Skornyakov: That’s very often a useful thing. Another thing that they use is basically reduce the impact, because sometimes you cannot, get people to already live within, move into a new building within a week, but you can have them sign agreements that they want people to live in. Anton Skornyakov: So they don’t get the full impact that they want to have, but they get already half of it, right? Before people move in somewhere, some people have to sign things. So those are some patterns that maybe our listeners can take away from this. Bill Raymond: I love that, and, one of the things that you talked about at the beginning of this podcast was always focus on the value and think ahead to what you are trying to accomplish. They’re not trying to accomplish building homes. They’re trying to accomplish getting people into homes. And if you think about it from that broader perspective, that allows for experimentation and trying out new things as opposed to just building homes. It’s a great example. Bill Raymond: As we’re wrapping up on the podcast, our listeners here might be thinking they want to use this concept of slicing their work. What are some of the things that someone could just go and start doing right away to, to start taking this concept and working through it. Anton Skornyakov: So I think if you start with this with risk mapping, if you start thinking about your own project and what would be the ways it could fail and identify those risks, prioritize them. What is, what are some risks that are realistic? And then thinking about little results that could prove that the risk isn’t there. Anton Skornyakov: That’s a great way to do it. Another idea could be just to look into what are the parts of my project that I’m most unfamiliar with or the or that most involve changing people’s behaviors. This is one typical source of unpredictability. Whenever I want to change people behavior, they won’t behave the way I want them. Or look for areas where there is competition. Anton Skornyakov: If you do anything with business, there is always competition. How can someone outsmart me? How can someone adapt in the way that I don’t want them to? So look for those parts and try to figure out what are some small things that we can deliver that prove that, someone won’t unsmart us or someone will behave in the way that we want. Anton Skornyakov: So those are typically the first steps to go. And if what you end up having as a result is still too big, narrow down the group. You can narrow it down even to five people or like, how can you make it so small that you can get something viable within a week or two? Anton Skornyakov: That’s very often possible. [00:32:18] Using the podcast as an example Bill Raymond: Yeah, that’s really good insight there. And, I can definitely tell you when I started this podcast, I had this big plan for how I was going to do it. And I can tell you that most of what I planned never happened. Bill Raymond: I can tell you that I never expected all these tools to become available for podcasters to make it so easy to release a podcast now. Bill Raymond: I was thinking I’m going to have a team of three people doing this and, how we’re going to set up a website and all of these things, and you know what it came down to? Start recording the podcast and see what happens. Bill Raymond: Just see what happens, see what the conversations look like. And if it’s not working out, then figure out how it’s going to work out better. But you learn that over time and, I guess I’ve taken on a little bit of what you refer to as slicing in order to accomplish that. Bill Raymond: We built a website over time. We got our minimal viable product, which was just a place where we could post the podcast and then it turned into an actual website where people could see the transcripts and then we’re doing video now but all of those things can happen over a period of time and you can start delivering value immediately. Anton Skornyakov: And if I can add one thing, which like in our conversation about it, before the before the podcast what is also the key thing of something that you do and something that I want our listeners to take out of it is you actually get the feedback. So you are in contact with your listeners, which if you weren’t, you could do all of those things that you just described, but we wouldn’t know. Anton Skornyakov: Does it work or does it not? Maybe you would see some numbers of how many people have listened to something, but you wouldn’t know. Why? Why was this podcast good or why wasn’t it good? So this listening, and it’s something I know you do, Bill is maybe, this is the, maybe the most courageous part as well of all of this, because this is the moment when you open up to potentially negative feedback but can also get this amazing gift of positive feedback and extra motivation for why it’s worth doing what you’re doing. Bill Raymond: Yeah. Because it can be negative sometimes I have received negative feedback about the podcast, but if I take a look at that as a gift that says, you know what, I can actually turn that around. I can do something differently and just take that on. Bill Raymond: And I don’t think that there’s a big problem with that. I got a lot of grief because I did not have video for a long time, and I had promised it last year in January, and it didn’t happen until the end of 2023. But, I knew that it was there and I was hearing the feedback and people that are listening to the podcast now might now be watching the podcast, and they’re excited about that. I bit off what I could chew, when I could chew it off, and made sure that it was done well, and not just something that we slapped together. And it took a lot of steps to get there. But some things people saw, some things people didn’t, but it happened. Bill Raymond: And also, in my mind, it happened in record time because there was a lot more that went on in order to properly produce the podcast so that we knew that we could deliver something of quality to our listeners. [00:35:31] Conclusion and how to contact Anton Skornyakov Bill Raymond: But before we wrap up, Anton Skornyakov, I am really happy to have had you on the podcast. But before we wrap up, how might people be able to reach out to you if they want to continue this conversation? Anton Skornyakov: you can contact me and find everything out all about the book at https://slicingwork.com. Just go there, it’s a simple website. You will find a contact form and so forth. Bill Raymond: Yep. And your book there is there as well, The Art of Slicing Work. I’ll make sure that website and the book title is on the https://agileinaction.com website. The full transcriptions are always there. And of course, if you are watching the podcast in YouTube, then just go down to the description and you’ll find links to all of that there as well. Bill Raymond: Anton, thank you so much for your time today. I really appreciate it. Anton Skornyakov: Thank you. This was a conversation, Bill. Speaker: Thank you for listening to the Agile in Action Podcast with Bill Raymond. Subscribe now to stay current on the latest trends in team, organization, and agile techniques. Please take a moment to rate and comment to help us grow our community. This podcast is produced in affiliation with Cambermast LLC, and our executive producer is Reama Dagasan. Speaker: If there is a topic you would like Bill to cover, contact him directly at Bill.Raymond@agileinaction.com. The Agile in Action with Bill Raymond Podcast The Agile in Action with Bill Raymond Podcast bill.raymond@agileinaction.com williamraymond BillRaymond The Agile in Action Podcast with Bill Raymond serves listeners with unique perspectives of the people working tirelessly to modernize how teams work.	2026-01-13T08:47:41
https://agileinaction.com/agile-in-action-podcast/2024/02/06/promoting-efficiency-and-accuracy-in-agile-teams-with-ai.html	The Agile in Action with Bill Raymond Podcast Home Learn More Sponsors Watch now (here is a direct link ) Listen now Promoting efficiency and accuracy in Agile Teams with AI Feb 6, 2024 • Bill Raymond Aaron Upright, Co-founder of Zenhub and Head of Marketing 🌎 Aaron on LinkedIn 🌎 Zenhub 📑 Aaron's article: Agile AI: Will artificial intelligence end agile as we know it? About this podcast episode 🚀 The human still decides, while the AI provides Aaron Upright, Co-founder and Head of Marketing at ZenHub, shares how ZenHub is adding innovative AI solutions into their product to promote development team efficiency. Bill and Aaron share real-world examples of how AI can complement teams, how to prioritize AI projects, and the importance of customer feedback and testing. In this podcast, you will learn the following: ✅ The transformative role of AI in enhancing agile team efficiency ✅ Strategies for seamless workflow management in software development teams ✅ Innovations in sprint planning and reviews through AI integration 🎉 Upholding values and ethics in AI implementation for project management Transcript (transcripts are auto-generated, so please excuse the brevity) [00:00:00] Introducing Aaron Upright Bill Raymond: Hi, and welcome to the Agile in Action podcast with Bill Raymond. Today I’m joined by Aaron Upright. Hi, Aaron. How are you today? Aaron Upright: I’m doing well, Bill. Thanks for having me. Bill Raymond: Yeah. I’m looking forward to talking to you today. We’re going to talk about promoting efficiency and accuracy in agile teams using AI. [00:00:18] The Origin and Evolution of Zenhub Bill Raymond: And You are the co founder of Zenhub and you are also the Head of Marketing. Bill Raymond: Can you introduce yourself a little bit more so our audience can learn some more about you? Aaron Upright: Yeah like you mentioned, I am the Co-founder and Head of Marketing of Zenhub. We are an agile project management and road mapping tool that’s built for software teams. And Zenhub got its start in a pretty unique way. We didn’t actually set out to go and build a product. We sought out to go and solve a problem that we had for ourselves when it came to how we were managing our projects, which was we felt it was always very disconnected from the code and where as engineers, we were spending a lot of our time. Aaron Upright: The original version of Zenhub that we actually went and built was a very simple Chrome plugin for GitHub. To bring a lot of project management elements to that platform and really turn GitHub from a very simple issue tracking tool into a kind of fully fledged project management tool that we could use to track the priority and progress of our issues. Aaron Upright: Zenhub hasevolved a lot over time, which I’m sure we’ll talk about in the the podcast here today. But that’s a bit about me and a bit about where Zenhub got its start. [00:01:18] The Role of AI in agile Teams Bill Raymond: At this point, everyone in the audience has probably learned that we’re going to be talking about software development, but I think this is going to be important for anyone that’s looking to manage an agile team. There’s all this conversation about whether or not artificial intelligence is going to replace engineering. Bill Raymond: I think we’re going to come to the conclusion that it won’t, at least not in any kind of near term situation, right? But we are going to talk about how AI can improve the efficiency of agile teams. [00:01:49] Understanding the Workflow of a Software Development Team Bill Raymond: Now I guess it would probably be useful if you could just take a moment and talk about the typical workflow of a software development team at a high level. Aaron Upright: Rather than thinking about a specific methodology or specific framework and trying to support that, what we really tend to focus on at Zenhub is: what are those common jobs to be done that every software team has to perform and every software team has to do to some level in order to deliver software to customers? Aaron Upright: It usually involves the team coming together on a daily basis to discuss what’s being worked on, where the blockers are. Sometimes in scrum that’s called a daily standup or daily scrum, even if you’re not a scrum team, teams tend to practice that ritual on a daily basis. We often see teams come together every couple of weeks to talk about their process, what’s gone well, what’s not going well. Aaron Upright: What actions they can take or experiments they can run to go and improve that process. Again, in a very scrum centric world, that’s called a retrospective. But even if you don’t follow scrum or that methodology to a tee, typically we see teams coming together, every couple of weeks to discuss how they’re doing and opportunities to improve. Aaron Upright: So a lot of what we’ll be focusing on today and a lot of what we’ll be talking about is through that general lens of not how does AI and automation in particular, how does it apply to a framework? But how can we apply it to some of these really common jobs to be done that we see every software team doing? Aaron Upright: And frankly, that we see every software team spending too much time running too much time, running these events rather than focusing on the work that matters. Bill Raymond: Yeah, that makes sense. I appreciate that. I think some of the products that you see out there on the market, they just slap AI on there. And then it just basically has OpenAI typing things for them. But I think you’re going at this in a different direction, aren’t you? Aaron Upright: Yeah. Again, just to come back to those jobs to be done. We’re really looking at, where are teams spending the majority of their time and how can we use automation in AI to make those teams more efficient? So you talked about some of the products that exist out there in the market where Aaron Upright: a bot or a note taker that then would translate, conversation points from a meeting into a Jira ticket or into a Zenhub ticket even those are great. And I think those definitely serve a place in the market, but let’s say you’re not very efficient at running a teen standup and that standup goes on for 45 minutes. Aaron Upright: It’s great to have a note taker there that’s translating all those action items into tickets. But it’s not really addressing what we see as a fundamental problem, which is your standup is taking 45 minutes. And so a lot of the AI and automation that we built into our product, and really how we think about leveraging those two technologies is really aimed at how do we help teams be more efficient. Aaron Upright: And that’s really, our ethos at Zenhub is how do we help unlock the productivity of software teams and unlock the team members to spend time on, on work that really matters. So for developers, how do we do everything in our power to help them spend less time in planning meetings and more time actually writing code and developing software? Aaron Upright: We’re gonna be a scrum master on the team or a project manager. How do we help that person better prepare for a sprint planning meeting or better prepare for a daily standup so that meeting can be run more efficiently. And instead of taking an hour and a half to plan a sprint, they can plan that sprint in 30 minutes, go on with their day, and then invest that time into creative ways to help the team or unblock the team on something that they might be blocked on. Aaron Upright: So that’s really how we think about the application of AI within our product. Bill Raymond: Yeah, and I think that really resonates with people. We talk in the agile world generally about a stand up meeting being, what, 15 minutes, 20 minutes, something along those lines. We try to keep the meeting short so that people can go back and do their work. Bill Raymond: And if it’s going to take 45 minutes or an hour, Then we are killing this whole concept of agility. And of course, we’ve talked to people about how to improve teamwork and efficiency, how people can take coaching courses to learn how to improve those things, but at the end of the day, there’s always work that a person needs to do to prepare for one of these meetings, even if it is just 15 minutes. [00:05:44] The Impact of AI on Daily Standups Bill Raymond: So what are some of the things that you do to improve these daily standups with your software? Aaron Upright: Yeah. So some of the things that we do we make it really easy for teams to run a standup and we do that asynchronously in our product. One of the things that’s always really bugged me about standups in particular as a ritual is that there’s this perception that, a standup can only happen every morning. Aaron Upright: It’s only in the morning, over coffee that the team can come together and talk about what they’re blocked on or what they’re working on or what they’re struggling with. When in reality, that should be something that comes up asynchronously over the course of the day. When someone gets blocked in the afternoon, we shouldn’t have to wait until the next day’s morning or the next day’s stand up in order to talk about that. That should be visible to everyone on the team, we should be able to action that immediately to unblock that individual. Aaron Upright: So one of the things that we’ve done with our stand up experience in our product, what we call daily feed. Is we made it really easy for team members to see where they’re blocked, where they’re holding up a code review, where they’re waiting on a code review in real time and asynchronously. So a developer can go in any time to that daily feed and see, hey, one of my team members is actually blocked on a code review. Aaron Upright: I can go help them and unblock them so they can keep working this afternoon if I go in and help out with that code review. We’ve done that in a way and built it into a way in our product that it really feels asynchronous. So if you’re working across time zones, if you’re working across different geographies, it’s really helpful too so that you’re not waiting until the team comes together the next morning in order to address that blocker or alleviate that blocker for a team member. Aaron Upright: We think really not only cuts down on the amount of meetings but it helps people be more efficient and reduces context switching as well. [00:07:20] The Role of AI in Sprint Planning and Reviews Bill Raymond: We tend in agile teams to plan for a week, maybe two weeks, maybe not more than three. We try to plan that work out so that we can then step back and do something like a sprint review and check and make sure that we’re still on track, and we’re meeting our objectives, and we still understand their outcomes, and all that good stuff. Bill Raymond: How might AI help with that process when you’re sitting back and reviewing that previous sprint? Aaron Upright: Yeah. So there’s a couple of things that come to mind for us. And they’re both experiences that we’ve started really building towards in our product. Just taking a step back from AI and looking broadly at automation. One of the things that we realized is that sprints are actually a really good candidate for automation, right? Aaron Upright: If you’ve done the work and invested upfront as a team into refining your backlog, estimating issues or the complexity of issues. Sprint planning is largely a mathematical exercise, right? You understand your velocity as a team, right? Maybe you can get 20 or 30 story points of work done over a two week iteration. Aaron Upright: If you’ve done the hard work of grooming your backlog, making sure the highest priority issues are at the top, making sure all that work has been estimated appropriately by the team, then the actual act of planning a sprint is just math, right? How many issues can you actually bring into that sprint that satisfy that relative velocity. Aaron Upright: So one of the things we’ve actually done in our product to start to build some automation into sprint planning, we’ve actually given teams the opportunity to automatically build what we call a sprint candidate. So it’ll take their backlog, Zenhub will select up to the first 20 story points or 30 story points. Aaron Upright: We’ll form a sprint candidate around that and we’ll hand that off to the product manager or scrum master and say you can do the rest of the 20%, right? You can pick and choose maybe which issues you want to include or don’t want to include, but 80 percent of the work has already been done for you as opposed to having to start from scratch, go create a sprint manually. Aaron Upright: Manually add every single issue that you want in there. We’ve done a lot of that work to really try to help streamline that event for teams. On the back end of that, where you talked about sprint summaries and sprint reviews, that’s another really important event. And just like a lot of these other agile events and jobs to be done, it’s an area where we see teams spending a lot of time, right? Aaron Upright: Trying to pull together what was actually accomplished, what was actually done. Trying to write a summary in a human readable format relative to the goal. Hey, here’s how we performed. Here’s what we didn’t do. All of that takes time and effort from a project manager or a scrum master or a product owner, depending on who’s doing that work on the team. Aaron Upright: When we talk to our customers, we saw a team spending an hour or two on that every other week. And so that was one opportunity where we said AI is great at summarizing information, right? You can give it a whole paragraph of text and ask it to come up with, a one or two sentence description of, that text, right? Aaron Upright: And so what we said with our AI sprint reviews is let’s give, AI all that information that happened within a sprint, all those issues that were opened, all those issues that were closed, all those issues that were left open. And let’s ask it to generate a summary of what happened. And the output of that is, in a very human readable form, a summary of the sprint, along with a categorization of all the work that was done, grouped into core themes. Aaron Upright: Hey, all of this work touched on our API. All this work and it touched on our back end systems. There’s maybe some miscellaneous issues or some tech debt that we introduced in there as well. With the click of a button in our product, we’ve made that possible to try to reduce the amount of manual effort and manual time that teams need to spend on that. Bill Raymond: Oh, so that’s great. It’s almost like, you’re going to walk into that sprint review meeting and this virtual helper has helped you sort out what the review is going to look like. And it’s also called out some of the things that are going to be very important to chat about. Aaron Upright: Yeah. And we see that as a great starting point for the agenda for a sprint review meeting, right? I still think there’s a huge value in getting the team together, reviewing work, celebrating wins. Sprint reviews are an exciting time. Everyone gets to come together and showcase what they’ve been working on. Aaron Upright: And understandably, people are proud of the work that they’ve done. They want to demonstrate it to their colleagues or to their peers. We don’t want to take anything away from that and completely automate that event. But if we can start with a really strong agenda and then have a really strong deliverable that a product manager can use afterwards and say "hey, here’s the recording of our sprint review." Aaron Upright: If you want to go watch it, here’s a summary of what we got done in this sprint and deliver that to stakeholders or leaders elsewhere in the organization. It’s a really great outcome. And again it’s helping save them time that they otherwise would have had to do to manually collect those updates, pull them together, write a summary around that, group that work into themes and then deliver that to a stakeholder or a leader in the organization. Bill Raymond: You started off this conversation by taking a bit of a higher level view of how you plan the work. And a big part of that is estimating the work, so new work comes in, whether they are bugs to be fixed or new product features or small enhancements, all that stuff. Bill Raymond: It all needs to be broken down and estimated. [00:12:19] The Potential of AI in Estimating Work Bill Raymond: Can you talk a little bit about what that process looks like and then how you’re seeing AI support that? Aaron Upright: Candidly, estimation is not an experience that we built on our product. Using AI today, it’s a very manual process, but it’s one we’re really fascinated in bringing AI to because we think there’s a lot of potential. Aaron Upright: When it comes to estimating software in particular, using story points or doing comparative estimates, as you might say, of how complex is this piece of work relative to another piece of work that we’ve worked on? That’s what we see teams doing a lot is whether it’s, story points or t-shirt sizes. Aaron Upright: How complex is this particular task relative to other historical tasks that we’ve done or maybe accomplished at some prior time? And that’s where I think we see a big opportunity for AI in our product to help support that, which is leveraging AI to go find those similar issues, right? And then come up with a comparative estimate based on how complex those previous issues were. Aaron Upright: That’s something we’re really interested in investing in. It’s something that is in the works, not something that we have live in our product, but we think it can be really powerful where, maybe you have a Zenhub agent that’s sitting in on a planning poker meeting. For those of you that aren’t familiar with planning poker, a ritual where the team comes together and everyone provides their estimate on how complex a piece of work can be. Aaron Upright: We’ve thought about what if Zenhub could sit in on that meeting and be a participant in that planning poker? Offer up its own estimate based on historical work that we’ve seen the team accomplish and how complex that work is. It’s been something we’ve been thinking a lot in an area that personally really fascinates me because estimation is one of the most contentious things in software development. Aaron Upright: Oftentimes there’s a lot of disagreements and a lot of people that don’t always see eye to eye on things. So if we can come in and provide that more objective lens and use AI to kind of power that estimate, again, we think that can really help facilitate that event that teams do. Bill Raymond: I was working on this project implementing some third party software, but we were tailoring it to the customer’s needs and the customer said, you know what, this tailoring, it’s not working. And to me, tailoring is you’re modifying some settings that you may not normally modify in the tool but they’re there and you can make it work. Bill Raymond: But then there’s customization where you, let’s say, add some button that the product never had before. And you’re literally putting that in there or what have you. And I remember with this particular product, it was based on a framework based on another framework and to get that button into the tool, we thought it would just be, maybe a week or so of the developer’s time. Bill Raymond: And then that button would run some code in the background, but it turned out we had all these layers of security. And then of course there was internationalization, localization. And so this button took four and a half weeks. And I remembered I moved on in that project, and we’re maybe a year later, we’re still working on some fairly big elements of that. Bill Raymond: And guess what, the question of a button came up again, and putting that in there. We had a turnover in the development team. And no one knew about that. So they were all estimating a week again. So I love this idea of the agent come back and say, "Hey, wait a minute, there’s proof back here that this is actually not a "1", a simple task, but it’s actually something that was, it’s going to take multiple sprints to complete." Aaron Upright: Exactly. A human being is not going to have that recollection. They may not remember, you might’ve moved on from the company, you might’ve moved teams and now it’s a whole new team of developers that are coming together to I don’t know, rebuild that experience or partially rebuild that experience. Aaron Upright: This happens a ton in large enterprises that we work with as well, where oftentimes, one team is building a component that another team has already built, and could just be intersourced or re-leveraged, or maybe they’re building it, but in a slightly different environment or in a slightly different way. Aaron Upright: I think there’s a lot of skepticism when it comes to software development and project management in general. I think if we were just to say, "Hey, Zenhub thinks that this issue is a story point value of the "3", or we think it’s a medium t-shirt size," and we didn’t give any explanation of how we came up with that, I think people rightfully would sayI’m not sure I can trust that, or how did it come up with that estimate? But if we can say we came up with a story point estimate of "3", we thought this was a medium based on these three or four other issues that we looked at. Aaron Upright: That not only helps provide more trust and explainability, but it also gives the humans that are then going to go and do that work and come up with their own estimates, maybe some reference points that they might not have found. [00:16:39] The Importance of Values in AI Implementation Bill Raymond: Yeah, I think that actually leads into something that I’ve been thinking about a lot lately, and you and I did touch on this the last time we chatted, it’s around values and how you focus AI in your product. It’s interesting, you sit down and you use ChatGPT, for example, and you just ask it a question and it seems to magically know the answer. Bill Raymond: Sometimes it doesn’t really know the answer and it’s spitting out information that may not be accurate at all but very often you get some very kind of good conversation going and you can chat with it, like it’s another human being. But there’s also times when people are using it. Bill Raymond: For example, we’ve all heard the stories about how lawyers have cited cases and brought that to the court and turns out they’re not real cases and things like that. And project management, we are a big industry, software development, we’re a big industry. So there’s so much data that we can pull from and we might think that the AI is super accurate, or we might think AI can do certain things for us that maybe it really can’t. Bill Raymond: So I’m just going on about this for a little bit, because I wanted to hear your thoughts on what are some values that you use when you’re using AI in the product? Aaron Upright: Yeah, explainability is one that is a big one, right? We already talked about that. Aaron Upright: Another big thing that we’ve really made core to our principles of how we’ve developed our product and how we’ve been developing with AI automation is that human beings should always have the final say, right? When we think about the application of automation and AI into our product, we think, how do we accelerate and make faster those jobs to be done or make them easier for people, not how do we completely take them off their plate? Aaron Upright: So how do we run a better daily standup versus how do we get rid of daily standups? How do we help teams run better sprint planning meetings versus how to get rid of the sprint planning meeting? We’re not about getting rid of these events or minimalizing them or making them less impactful. Aaron Upright: We’re about helping teams get through them faster and more efficiently at the same level of quality as they would if they had, maybe spent that much time preparing or doing it. That principle or concept of look, we always want to give humans the final say is something that’s really core to our product. Aaron Upright: I talked about automated sprint planning and some of the work that we’ve done there. Again, the purpose of that is not to completely automate the sprint end to end it’s to provide a sprint candidate that we think is 80% of the way there. And then as a project manager or scrum master or product manager, you can finish off that other 20%. Aaron Upright: But hopefully in doing that, we’ve saved you 15 to 30 minutes that you otherwise would have spent on that. Aaron Upright: I think it’s the same thing for a lot of these other AI experiences in our product, like a sprint summary, right? Always give people the opportunity to edit that. Once you generate that summary, it’s not like it’s locked in a PDF and the only option you have is to export that or email it to, you know, your stakeholder. You can come in and edit that description, provide some options to make that output shorter or longer. We even provide a button that says make it more technical or less technical if you want to include more technical language or less technical language in that. Aaron Upright: So that concept of we can do a lot of the work. But humans should always have some involvement in that process is something that’s really important to us. And I think, agile project management isn’t just about speed and velocity, it’s about alignment, getting people together and making sure that people are aligned on the goals and what they’re actually going to be developing. Aaron Upright: So that’s a big reason why we don’t want to completely remove humans from the equation. We don’t want people to be asleep at the wheel on autopilot or copilot, whatever you want to call it. Just letting these AI systems do the work. We want people actively involved in thinking about what they’re building and how they’re going to build it and why it’s a problem and what value it’s going to provide to customers, not just completely outsourcing that work to AI. Bill Raymond: Yeah, I find that it’s also useful when you’re trying to communicate to different types of people. For example I was working with a software development team recently, and they talk a lot to their customers, and they’ve defined what some of the outcomes were, and they look very positive, and they look like they can actually help improve customer growth. Bill Raymond: But, then you go and you share this information with the CFO or you share it with the marketing team. Those terminologies may not mean as much to them. Bill Raymond: I watched one of the developers take some of their agreed upon, prioritized, and money making features and re-explain it for their different audiences, and then they can put that into a deck, tweak the content, and then share that with everyone. And that to me is a great approach that you’re taking, which is give me that little head start, give you that 80% so that I can make that 20% really good and still communicate with the other human beings on my team. Aaron Upright: Exactly. Yeah. And it really comes back again to that core principle of how do we make teams more productive? How do we help teams save time? How do we help individuals on that team save time and reduce the amount of just overhead that typically comes with running agile process so that they could focus on that work that really matters. [00:21:38] The Mindset for Building AI into Your Product Bill Raymond: I think we’ll have a number of software developers listening to this podcast. You just gave us some really good insight, thinking about the experiences, making sure that you’re never formally just making a decision on someone’s behalf, giving that human the ability to move things forward. Bill Raymond: What is the mindset that you should take when you’re building AI into your product? Aaron Upright: I think it comes back to any new technology that you’re adopting is like really thinking about the problem that you’re trying to solve, right? We can embed ChatpGPT into anything these days. But if it’s not solving a core problem or addressing a pain point that someone has, what value is it really providing within the product other than it’s a cool new technology we’re taking advantage of and maybe we look a little bit more innovative in the next solution or tool that’s out there. Before we went on this journey with AI, we really thought about what are the problems that we’re trying to solve for here? Aaron Upright: What’s the feedback that we’re hearing from our customers where we think AI can help address that accuracy issue or that categorization issue that might be perennially coming up from teams, right? So those are the things we really thought about before we just went down this path of incorporating AI into our product. Aaron Upright: We also thought about how can we take some of this kind of grunt work off of teams, not only because it reduces friction for them, but maybe it makes other parts of our product more powerful. Aaron Upright: For example, one of the first experiences that we built was AI-suggested labels, right? You type in the description and the title of an issue, and we’ll generate some labels based on your existing set of labels that you use. We’ll maybe suggest that it’s a bug if you’re using language that indicates that there’s a problem that a user’s encountering. That’s an easy example, right? Aaron Upright: But that categorization of work that otherwise would be manual and extra overhead for a team to do, not only helps reduce clicks and improve efficiency, but it makes a lot of the other experiences in our product way more valuable. Aaron Upright: So when you’re looking at a roadmap in our product or a burndown chart in our product or a velocity report, you can then start to group that work by label and say, "we spent a lot of time on bugs this sprint. Did we actually need to do that?" Or "did that kind of work creep its way into the sprint and actually expand the scope?" So it kind of served that dual purpose for us, right? It gave the user something of value, but it also meant that something further downstream in our product, like a roadmap or report was valuable. Aaron Upright: So when we were thinking again about building with AI, that’s why we were really thinking about what problems can this solve, right? And how would this actually benefit the user versus how could we implement this in a cool way and just get something out the door super quickly so we can slap an AI label on our product? Bill Raymond: Yeah. And I think that’s actually a really interesting approach because the other thing that maybe you, you didn’t mention here is that gave you some insights as to what it might be like to build some more AI into your product without taking such a high stakes game, such as trying to automate all of the poker planning. Aaron Upright: Exactly. Yeah, we’ve been kind of biting it off in terms of, you know, little bits and pieces here and there. How can we improve one experience that teams use kind of day to day versus how do we, maybe do something more substantial, but on an experience that, has only ever used, every other week in our product. Aaron Upright: And so we’ve been trying to bite off kind of small chunks and experiment with bringing AI into our product that way. And to your point, it’s actually led to some really interesting learnings too, from an adoption standpoint, because it seems like AI has been around for a long time. Aaron Upright: We’ve certainly been talking about it for a long time. But it’s only, started making its way into products fairly recently. And we’re seeing companies that are really excited about AI and, bringing in AI tools into their workflow and to their team members. But there’s still this level of cautious optimism that we see out in the market of companies that haven’t quite figured out their AI policy or whether or not they can adopt tools that have, AI components or AI built into them. And so in starting with small chunks, it’s also been a really good learning experience because it’s allowed us to see how people are reacting to these experiences. How many people are going to opt in on day one, versus how how much more marketing do we have to do around the benefits of this and not only the benefits, but the, security, and compliance things that we’ve gone through to ensure that we’re building this with safety in mind, right? Or with it with with ethics in mind, right? Aaron Upright: So it’s given us a real perspective on that too of, okay, we launched this feature. It was a small one. People are interested in it, but they have a lot of questions on this. Okay. We need to develop more marketing material or uh, just more, more material in general on, on addressing this to make people feel maybe a little bit more calm or a little bit more secure before they just jump in. Aaron Upright: I’ve found that very often there’s feature bloat that occurs in products where you’ve put so many capabilities into it that, it’s almost unmanageable from a software developer’s perspective, but think about the poor customer who has to go four levels deep into menus and screens in order to get to something. Bill Raymond: To me, this is an opportunity for AI to handle some of the: "Oh, I think you’re trying to accomplish this. Let me see if I can help you with it." Aaron Upright: Yeah, a hundred percent. And our product team probably won’t appreciate me saying this, but I think, as a product that’s been in the market for nine years, we already have a lot of different features and functionality. Some might call that bloat. We want it to be very careful before we just added new experiences on that for the sake of leveraging a cool technology. Aaron Upright: That’s why we really came back to how do we embed this into things that people are doing every day in our product, to make those experiences fundamentally better and easier for teams. Bill Raymond: What are some of the things that you learned at Zenhub that a software developer can take away to start improving their processes with AI? Aaron Upright: That’s a really good question. I think a lot of it, again, comes back to that concept I talked about of what goal, are you trying to accomplish? What is the problem you’re trying to solve? I’m getting really clear on that. And again, not just with, AI, but with any new technology that you would be embedding into a product. Aaron Upright: Okay. How are you doing this in a way that actually provides value to the user, right? If you can’t answer that question or come up with a captivating answer to that question, then, chances are what you’re going to be building is not going to be that helpful. We’re not going to be that valuable. Aaron Upright: The other thing that we did with all of our AI experiences is that we launched them in beta and they’re still in beta, right? Although they are feature complete, a hundred percent accurate, we’re still refining them, we’re still making them better. Aaron Upright: And so we saw a real opportunity as we were building with AI to not just have it be this thing we were doing in the background and then every once in a while we’d come up with this cool feature. We really wanted to actively incorporate people into the process and our customers into the process as well. Aaron Upright: That was something that was really important to us. And so before we actually launched any of these features to our customers, we built up quite a significant list of people that wanted to use them in beta that were committed to providing us with feedback saying, guys, this actually isn’t that useful, like it’s interesting, but it’s not that useful. Aaron Upright: It doesn’t solve a fundamental core problem that I have. And we’ve actually, thrown some of those experiences out, right?Maybe we actually weren’t solving a real problem with that. It was a cool application of AI, but it’s not actually driving any value for the user, or it’s cool application of automation, but it takes away from a lot of these events, one of the things that we were experimenting with was being able to really embed like a video recording into the ah, the sprint summary as well, so that you could have this kind of nice roundup and we could replace that event entirely and say, look, here’s your, video. Aaron Upright: Everyone has come on camera in three minutes and said what they’re working on. And then we’ve collected that together into a video and edited that and grouped them all together there. We found people say is, look, we really don’t need automation and AI in that event. It’s something we like to do. Aaron Upright: We like to come together every couple of weeks and talk about what we’ve got done and celebrate those wins as a team. And if people are blocked or if they’re challenged, or if we’ve taken a different direction on things, we like to know about those as well. So that was a particular case where people weren’t so excited about automation and building with AI in that feature set. I guess to, to bring it back to where I started is, really have that problem in mind. And for anyone building with AI, if you have customers, utilize them, bring them in, bring them close to what you’re building, don’t, try to perfect it behind the scenes and then roll it out and hope that people will be interested enough to pick it up. Aaron Upright: Really, come to them with unpolished early experiences and make sure that what you’re building, is satisfying or answering a question they have or satisfying a challenge, or problem that they have, that was something that was really big in terms of how we we built with AI. [00:29:49] Conclusion and Contact Information Bill Raymond: Aaron Upright, Is there some way that people can reach out to you if they’d like to talk to you about this further? Aaron Upright: Yeah. I love to connect with people on LinkedIn. So if you want to connect with me there, I’m Aaron Upright on LinkedIn. Send me a request and love to talk about a lot of these same topics and what we’re seeing in our customers and how they’re dealing with agile transformations and digital transformations, so I’m happy to chat and connect with anyone there. Bill Raymond: Great. And I will share that link, and I’ll also share the article that we saw that actually caught our attention that had us reach out to you, which was "Will AI End agile As We Know It?" Bill Raymond: So all that information will be on the https://agileinaction.com website. It’ll also be in the show notes of your podcast app or in the description if you’re watching this video on YouTube. Aaron Upright, thank you so much for your time today! Aaron Upright: Yeah. Thanks so much for having me. Really appreciate it! Speaker: Thank you for listening to the Agile in Action Podcast with Bill Raymond. Subscribe now to stay current on the latest trends in team, organization, and agile techniques. Please take a moment to rate and comment to help us grow our community. This podcast is produced in affiliation with Cambermast LLC, and our executive producer is Reama Dagasan. Speaker: If there is a topic you would like Bill to cover, contact him directly at Bill.Raymond@agileinaction.com. The Agile in Action with Bill Raymond Podcast The Agile in Action with Bill Raymond Podcast bill.raymond@agileinaction.com williamraymond BillRaymond The Agile in Action Podcast with Bill Raymond serves listeners with unique perspectives of the people working tirelessly to modernize how teams work.	2026-01-13T08:47:41
https://agileinaction.com/agile-in-action-podcast/2024/01/09/creating-great-internship-programs.html	The Agile in Action with Bill Raymond Podcast Home Learn More Sponsors Watch now (here is a direct link ) Listen now Creating great internship programs Jan 9, 2024 • Bill Raymond Robert J. Khoury, Author of Intern Management: Principles for Designing an Exceptional Internship 🌎 Robert Khoury's website 🌎 Robert's company, Agile Rainmakers 💬 Robert on LinkedIn 💬 Robert on Instgram 📖 Robert's latest book: Intern Management: Principles for Designing an Exceptional Internship About this podcast episode 🌱 Cultivate success by leading with dignity with your internship programs. Robert Khoury, CEO of Agile Rainmakers, discusses his new book, “Internship Management: Principles for Designing an Exceptional Internship.” In this podcast, you will learn the following: ✅ The nine principles to creating a great internship program ✅ How to foster a positive, enriching environment for continuous learning and growth ✅ The importance of ‘dignity’ in internships for a respectful and growth-centric experience. 🎉 Real-world examples to help you build a world-class internship program Transcript (transcripts are auto-generated, so please excuse the brevity) [00:00:00] Introduction and Guest Presentation Bill Raymond: Hi, this is Bill Raymond and welcome to the Agile in Action Podcast. Today. I’m joined by Rob Khoury, CEO at Agile Rainmakers and author of how to intern successfully. Rob has been a guest with us before as a matter of fact, you might remember him from last year’s podcast, where he talked about how students can make the best out of their internship program. Bill Raymond: This year, Rob is returning to share insights for managers and leaders to help them build great internship programs. Rob gives back to the community a lot, so we wanted to make sure he was back again. And this year, Rob is announcing his new book, Internship Management: Principles for Designing an Exceptional Internship. Hi Rob, how are you today? Robert Khoury: I’m doing great, Bill. Thank you. Thanks for having me. Bill Raymond: Can you introduce yourself to the audience? Robert Khoury: Yeah, I’m Robert Khoury. I’m the co founder and CEO of Agile Rainmakers, a high impact business development consulting and advisory firm based in Chicago’s Gold Coast. I’ve had a 20 plus year career in the financial industry, and I take great pleasure in supporting college students and recent grads and making career life choices that support the fulfillment of their life’s goals. Robert Khoury: I’ve been a member of the Princeton Club of Chicago and for over a decade I organized intern luncheons for Princeton students. Eager to find opportunities in Chicago and I’ve hired over 25 interns over the years and have a passion for ensuring their success. As Bill mentioned, I’ve published how to intern successfully, insights and actions to optimize your experience to assist students. Robert Khoury: And just recently published intern management principles for designing an exceptional internship. That one’s for the managers, and the whole idea here is to bring dignity to the internship discourse, and that’s what I’m about to do, and I’m loving the entire process. Bill Raymond: Yeah, and you talk about that a lot. We’re going to dig deeper into what you mean by dignity. [00:02:00] Understanding Internship Programs Bill Raymond: Before we get started, though, could you just share with our audience what an internship program is? Robert Khoury: Yeah, an internship program is it’s an opportunity for, a student to learn about a business or a trade for a set period of time. Find out if the industry is what they’re looking for, where they would like to be in the future. It’s also an opportunity for those students to make connections and help them grow, not just in their career, but in life overall. Robert Khoury: It’s a great opportunity for businesses to see new talent and understand what motivates them, what they’re interested in, where they want to go. What it is not is it’s not free labor and the butt of jokes. And that’s what’s often been in the past. That’s not the future and where it will be, going forward. It is and will be a dignified experience on the part of the employer, the student, and everyone involved. And it’s going to elevate in time to be an even better and better experience for everybody. Robert Khoury: So to me, that’s what an internship is, a set period of time for everyone to get outstanding experience, both as an intern and as a manager, and to be creative and build a future that’s inspired with with underpinning of dignity in the whole process. Bill Raymond: It’s really a partnership, isn’t it? It’s a way for you to help someone understand whether or not they want to continue in the field. And if they do, you’re certainly helping them get there. And then you have also the students that are going to learn quite a bit in a short period of time. Robert Khoury: Exactly. They will learn so much and they’ll learn a lot in the onset. So there may be things that you are intended to teach them around your industry or their, your career, et cetera. And they’re picking up on stuff that, you wouldn’t even know they were picking up on, how you say stuff. Robert Khoury: What happens to, to how things feel all that they’re just soaking it all in making decisions for themselves about their future. Bill Raymond: Before this podcast, I was talking to someone who just had an internship program earlier this year, and I was talking to her about how that went, and she said, it went really well. She is not, Very computer savvy. And so she did not know that there were apps out there that could help her collect some of the data that she does for her business into a database and make it searchable. Bill Raymond: So much of the work that she did was using like a notes app or something along those lines. And the intern came in and within a few weeks had her entire business up on a database. And she thought, I don’t believe this! I get, you know, and so you get some fresh eyes on things and look what can happen. Bill Raymond: And now she won’t look back from ever using that note service again. She’s using a full database for her customers. Robert Khoury: Yeah, I had an intern a few years ago. I just had him look at my laptop. What do you see? He’s like, wait, what browser are you using? Why are you doing this? Why are you doing that? And I’m like well, if you got better update, you know, he updated it. My computer is now running so much faster, it’s so much easier to follow so many things. Robert Khoury: It’s like a godsend and it took him maybe 10 minutes and the benefits have been going on for me for 3 plus years. It’s absolutely, it’s ridiculous how great an experience it was for both of us. Bill Raymond: You’ve informed me that you have a series of books that you’re working on, this being the first two in the series. Could you explain what it is that you wrote the first book for and what the purpose of this book is for? Robert Khoury: Yeah. The first book, How to Intern Successfully, Insights and Actions to Optimize Your Experience, I wrote that to help the student get out of their own way. They tend to limit themselves, with their self talk or the anxiety that they have around, just being in a different kind of environment or having to talk face to face with a manager like me, et cetera. Robert Khoury: The first books intended to. assist students to get out of their own way, allow them to deal with fear of failure. And if you can’t fail in an internship, you’ll never be able to fail. It’s this is a perfect place. They know you’re a beginner. This is the time to try stuff and get out there. Robert Khoury: And if you fail, you fail. Right? And you can move on and learn and grow. The first book, How to Intern Successfully, is there for the student to thrive, do the best they can, and, completely free from whatever limits them, and uh, do their best in the internship and create their own game. The second book, Intern Management, Principles for Designing an Exceptional Internship. Robert Khoury: This is where I lay out nine principles I have found work extremely well in designing an internship program that leaves students totally empowered, and me as a manager, totally empowered. In the delivery of it, every aspect of the internship, my folks have the experience of dignity. There’s joy. There’s learning, you name it. Robert Khoury: And I wrote that book because I heard so many managers say, you know, I don’t know what to do with an intern. Just last week, you know, a VC I talked to, it’s like, you know, the interns can be valued destructive when you don’t know what to do with them. I was like, you know what, there’s a book now out there called Intern Management. Read that book, you’ll know exactly what to do with an intern, and when to do it. But if you read the book, it’s a great opportunity, and then you love having interns, and you thrive as well as them. So that’s why I wrote the second book. The other two books coming out. Next one will be about mentoring an intern. How do you actually talk to them? How do you connect with them? Robert Khoury: How do you support them? That’s a lot of the conversations that you’re having during the internship. So mentoring is key. So that’s the next book that’ll be coming out. And then the last one last one’s for parents. The student comes home, they, after their internship, what do you do? Robert Khoury: At night, during the weekend. How do you support them? Do you actually go and find them an internship? What kind of involvement should you have? I’ve surveyed every parent of the interns I’ve had. So I have all kinds of surveys from parents. About their child interning. Robert Khoury: So I’ve got a lot of material to draw from and I think that’ll be an extremely interesting and important book to support the student. All four books, the one for the student, the one for the manager, the one for the mentor, and the one for the parent. They’re all intended to bring dignity to the internship discourse. Robert Khoury: Let’s elevate the delivery of internships and let’s elevate the experience. Everyone has in an internship. That’s the idea. Bill Raymond: With that book, you also have these nine principles, and we’re going to talk about just a few of them today in this podcast, but could you share what those nine principles are? Robert Khoury: Nine principles are transparency, harmony, empathy, buoyancy, respect, Intentionality, discovery, generosity, and empowerment. And those nine principles, if you think from those, if you design your internship from those, if you keep your eye on those principles throughout the internship and after, you’ll have an exceptional internship. Robert Khoury: In the book, I lay out all those principles, here’s what I do. Here’s how it works. I just lay it all out with those principles in mind. Bill Raymond: It’s like a case study in how you do your business. Robert Khoury: Yeah, exactly. Bill Raymond: You were nice enough to give me a copy of your book so that I could read through it. And it’s a great book, by the way. [00:09:40] The Importance of Respect in Internships Bill Raymond: Something that struck me as we go into this first principle, which is respect. It almost felt like I had to put on my, going into my first job hat, if you will, I was thinking about how many things I was so worried about when I was doing my first interviews, I was thinking about how the manager interacted with me, as a student and it just brought me back that sometimes when we go and we hire for someone it feels like what you have to do is put down the job description, and there’s almost always this sort of language that you use, this terminology that you use for your business and I don’t know that a student will necessarily know all of those terms. And I also think that, when you’re going through this program, and as we discuss this further in this podcast, you almost need to think back, go back to your go back to your younger self and think about how you might feel when you’re building these programs to be successful. Robert Khoury: That is exactly right. I put myself in my own shoes 20, 30 years ago, and I thought, what would be respectful to me? And I and then I also put myself in the shoes of current day students, right? Because the world’s very different than it was 30 years ago. Robert Khoury: And it’s really eye opening when you start thinking from there and you start really considering, what it takes to do that. And, I really think, if you want to have respect in that internship, you got to think about it, you got to think about the intern, with their first impression, from their perspective, By the way, that um, perspective is, is formed like, from the moment they read the job description. They read the job description. They’re already like, is this a firm that’s going to respect me? Or is this a firm that’s really all about itself? It’s just going to communicate right there. Robert Khoury: And then it goes on, right? You start to interview them. You’re interviewing them. And let’s say you say very little to nothing about yourself. And you hear them pour everything out about themselves, share everything, but you don’t say anything much. That’s not very respectful in that regard. And then, they may apply, and they never might hear back from you with either a yes or a no. Robert Khoury: That’s, these things are just not respectful. So if you’re interviewing, you’d like to know who you’re talking to, right? That would help. So if you’re the manager and you’re interviewing, share a little bit about yourself and your career to the intern. Robert Khoury: Maybe kick it off that way. That’ll put them at ease. Start that way and then if you say that, you’re going to make a decision by a certain date, commit to it, and get that word to them and if you can’t, keep that commitment, let them know, look, we promised you by whatever January 31st and the new date’s February 15th, but let them know that days in advance on that on February 2nd, there’s a lot about respect here. Robert Khoury: And, you have to think about it, like, how is the relationship asymmetrical, and how do you, try to do what you can, no, don’t try it, how do you bring symmetry to it, and, maybe provide honest, balanced feedback on the interview you just had with them. That would be, in my mind, quite respectful. Robert Khoury: Another thing, too, is when they intern with you don’t keep pushing off meetings with them, because you’re too busy. Really honor the time you scheduled to be with them to do a review, to share about the day, whatever it might be. I’ve heard, this is totally disrespectful. I’ve heard interns. Robert Khoury: They sit around all day. They’ve got nothing. They’re given nothing to do. And then at 5 o’clock, they’re given something to do . So they end up working really late, and what would it take to get that work to them at 9 in the morning instead of 5 PM? I can go on and on, the idea here is, think about what it’s like from their perspective. Robert Khoury: And how can it be a respectful interaction or respectful relationship, that if you start thinking from there, what you start to see, and it’s all laid out in Intern Management, okay, what you start to see is, hey I need to hold my judgment. I need to be encouraging and supportive. I need to get to know the interns so I can be a bit more empathetic. Robert Khoury: I need to let them say what’s there, even if I might not agree with it. And then think about how to take what they’re saying and incorporate it with what we’re doing. Because there is some validity to what they’re saying. It’s not respectful if you don’t validate, where they’re coming from. Robert Khoury: Validate where they’re coming from. Think from there and have everything get better with these new thoughts and ideas that they have. And so that to me is a key aspect of an exceptional internship. Bill Raymond: And there’s a few things that I think are slightly different than what you might say in the, if you will corporate world when we already have our jobs and we’re maybe moving from one to another doing our interviews. And, we’ve, we’re, we have this sort of seasoned background and we go on these interviews and yeah, we’ve all seen it, right? Whether we’re, whether it’s me as a consultant talking to a client that never gets back to me, or it says we’ve gone with someone else and don’t get any more feedback on it or you’ve gone looking for a job and the, they just don’t give you an email or the email is some flippant sorry, we’re not moving forward. Bill Raymond: One of the things that you do, which I think is very unique, and I actually think that we should see more of this quite frankly, in this world, is to also get feedback on the interview process. And I like the fact that you do that. Can you share a little bit about why that’s important? Robert Khoury: How do you expect these students to improve if they keep interviewing, but you never give them feedback on how what they said occurred to you? If we’re not helping these students improve, in how they interview, then we’re going to keep perpetuating. They’ll keep perpetuating their mistakes, and it may not be for 10, 20 years till they realize some things that they say aren’t really working when they interview. Robert Khoury: That’s a missed opportunity, and if you’re a manager, really start to put language and start to really think how you can share feedback with someone to help them elevate themselves, even if you don’t hire them as an intern. To me, it’s just a huge opportunity for everyone. I let the intern, the student know when I give them feedback. I let them know that one of the rules is you’ve got to take what I tell you and have it empower yourself. You’ve got to tell yourself, I’m so glad, this seasoned manager is giving me feedback. When I’m 19, 20, 21 years old so that I can use for the next 50 years of my life and and, just help me out versus I did something wrong and I didn’t do it as good. Robert Khoury: It wasn’t as tight an answer, etc. Or I didn’t answer his question and now I’m bummed out and I’ll never be good at this. That is so not true. So let’s elevate the students. Let’s help them get better. Let’s give them feedback. If, gotta make sure HR, legal, et cetera, is okay with it, and if you can give them feedback that helps them do that, it’s important to help the next generation improve, and you’ll notice for yourself as the manager, you’re improving too in how you put language to how you see someone as a candidate. Bill Raymond: I think it’s also important that student is likely in the future going to be working in your business and you’ll probably run into them and the more you can offer that feedback even if you didn’t decide to work with them the better. Because, I can imagine, my young self, right? Bill Raymond: Since then I’ve built a strong skin, someone says we’re not going to work with you and I don’t hear any feedback. I can sit back and say, okay, roll with the punches. And I can also say, let me think back to what I said. Maybe there’s something I said me, or maybe they were looking for something and I didn’t quite connect to it. Bill Raymond: And usually I can if you will string all the bits together, but young me in school, would probably do one of two things. I’d probably say I’m doing everything wrong, especially if one or two interviews didn’t go right. You’d already start to feel very anxious. Or the other young me could just get super jaded and say, these people just don’t give good interviews. And then you get angry with the industry. It’s super easy to just allow yourself to do that on and off switch and any kind of feedback I always feel like super helps in grounding you in what, what’s really happening. Robert Khoury: Yeah, and uh, you know, to your point, Bill, you might totally, cross off an industry from your life over a interview that didn’t go so well. I mean it can be really impactful because remember when you were that younger Bill, you’re extremely impressionable. You’re creating opinions about things and you might decide, hey you know what, that industry, I thought I was interested. Nope. Bill Raymond: We covered respect. [00:18:34] The Role of Buoyancy in Internships Bill Raymond: The other one that I was super interested in talking to you about from your book is buoyancy. Can you share what you mean by that? Robert Khoury: Yeah, buoyancy. Buoyancy is like where you float at the top, right? At the top of the water. You you’re going with the ups and downs, right? But you stay the top, on the top there. You’re keeping your spirits up, right? You’re staying optimistic, right? Robert Khoury: Things do go up and down, but you don’t want to, stay on the down emotionally, right? You want to be able to keep those emotions up. This goes for the manager too, right? It’s not just the student that’s going up and down emotionally. You as the manager, you’ve got to have the, be upbeat and, excited that you’re hosting an intern. Robert Khoury: If you’ve got an internship program going, having that kind of, buoyancy yourself will be contagious for the student and for the program. You can’t look at it like, ah, I’ve got to deal with this intern now, and, ah, it doesn’t fit in my schedule, and it’s really dragging me. Robert Khoury: No! You have to pick yourself up, and then you can get things going with the students. Being optimistic and being light and letting little mistakes go, your good spirits will be contagious and the intern can go further because they, they see, hey, you know what we’re going right. Robert Khoury: We’re not going to stop ourselves at all. I see it. I have an intern now he’s doing some really good social media work. We just haven’t seen the results yet. He’s getting a little down about it, and I could get down about it too, because I’m like, oh, could we, get faster and, get more followers and this and that. Robert Khoury: I really want this to go fast. I could go that route, and instead, I’m encouraging, I’m supportive, and I’m upbeat, and I let them know, look, you’re doing the right things. If we keep doing the right things. It’ll pop. So just keep doing the right things and let it go about being down and all that. I can’t have that conversation with him if I’m down. Robert Khoury: So buoyancy. Keep yourself up. Have that whole attitude that be optimistic, uplifting, and you have that, the intern will have that too. And you’ll see them turn around, they’re really impressionable. They’re young, they see it, they’re like, Oh, I didn’t look at it like that. Robert Khoury: So I had a little project and he’s I was so frustrated. There’s, it’s really hard to do. And I said, you know what? That’s the good news because that means No one else can do this. Once we figure this out, wow, that’s going to be such a great opportunity for us to make a difference for so many people, etc. So just having that kind of perspective where let’s keep it elevated. Robert Khoury: Let’s keep the spirits up and give the interns the space to move through their own emotions and let go of whatever, frustration or disappointment or embarrassment or anger that you have as a manager. That’s buoyancy. And from there, we can go even higher, but we can’t go higher if we’re underwater and sinking. [00:21:29] Reflecting on Past Internship Experiences Bill Raymond: I think back to the early days of my career, just coming out of college and starting my first job. The person I first reported to was very task oriented. I didn’t really understand the context of it. Bill Raymond: And this person was very, if you will, high up in the management chain. It felt like because of this curtness about it this sort of just get this thing done. I never felt like I could ask questions about how exactly it needed to be done or what the purpose was of it. About, oh, I don’t know, a few months later, they hired someone in to take over the team so I didn’t have this other person I was reporting to. This person just came in and said, let’s take a look at what you’re looking at. You know what? I don’t think these align with your objectives. Started talking to me uh, more like a hey, let’s figure out what needs to get done. Hey, Bill. What do you think needs to be done? Bill Raymond: I don’t think I should do this. I think I should be doing this great, this is what I think and we collaborated on it and then you know, the check ins weren’t is it done yet? The check ins were All right, let’s take a look at what you’ve got going on here. And, sometimes I didn’t feel good about it, but we sat down with it. Bill Raymond: And I was given fresh direction or some ideas to think about that I hadn’t thought about before. And it felt really good. It felt empowering because I was able to, if you will, have these great conversations with someone that had a lot more experience than me. Robert Khoury: Yeah the first one, it’s doing fine. All right, it’s no buoyancy, no uplifting, no so as a result, you do okay. Not really what you could do. And the second manager comes in and listening and keeping your spirits up and asking you where, this should go and, what are your objectives and what do you want to do with and pretty soon, you’re you’re totally excited about the work you’re doing. Robert Khoury: And let me ask Bill, how many years ago was that? Bill Raymond: Oh 20 years ago, 25 years ago. Robert Khoury: Right? 25 years ago. You still remember it. It made such an impression on you, and that’s what we’re talking about. You’re a manager, you’re making a real impression on these students, and they’re going to remember it for the next 10, 15, 20, 25 years and on. That’s why these, the principles are important, respect, buoyancy, and all the others, so that there’s not only the education is there For what’s how to operate in a career in an industry, right? Robert Khoury: You’re getting that, but also like your own reputation as a manager for decades is right, right there happening. So that’s why it’s important to really understand principles and apply them and have the students win. Bill Raymond: I think that’s an interesting point you made. [00:24:12] Empowering Interns for Success Bill Raymond: It’s not something I sat back and thought about, but you are correct about that. And here’s the other interesting thing I was thinking about. We’ll call them manager one and manager two manager one, I don’t remember his name, but I certainly remember manager Bill Raymond: 2’s name. Robert Khoury: And if manager two called you today it would light up, light you up. You’d be excited. And if they were and they’re in, let’s say you’re in the same industry and he called and said, Hey, could you help me with something? Or you see their name, you’d want to help them, be like, Hey, that’s a good person. Robert Khoury: Let’s do business with them. That’s what’s going on here. Bill Raymond: This leads us really well into the next and final principle, which is empowerment. Robert Khoury: Yeah. If you’re going to do an internship, you gotta own it and you gotta care. There’s no two ways about it. You’re out to empower yourself, the interns, your organization. So how do you do that? You gotta give the work to the students that they’ll enjoy. It can’t be here’s my expense report and run this errand and clean up this folder or this desk or whatever, it’s got to be stuff that you’re going to enjoy learning and they’ll be empowered. Robert Khoury: They’ll have power, and as they are working you got to give them feedback and do it in a constructive way and do it regularly. That’s empowering for folks, and then make sure whatever work you give them that it’s not too easy. If it’s too easy, they’re going to end up complacent. They’re going to think your industry ain’t very much to it, which won’t be true. Robert Khoury: Okay. And if it’s too hard they’re going to struggle mightily. And get upset, right? So you gotta find the work that’s right in a happy medium for them. And then they’re empowered to do it. And they’re gonna enjoy doing that work. Robert Khoury: Give them a preview of the work they’re going to do and give them a preview of what they will learn in doing that work. Robert Khoury: Now, it won’t, things change and it won’t be all encompassing, but if they have a sense of what they’re going to do. And what they’re going to learn, that’ll help them. That’ll help them understand so much more than if it’s you’re manager 1, Bill. Here, now do this task. Here, now do this task. Robert Khoury: So tell them what it is. Tell them what they’ll learn. Maybe even tell them how it fits into everything. That’s another key thing. So one of the things we do with our internship is we create a guidance document. It’s about 25 pages. When interns show up in the summer, one of the first things we do to empower them, we go through this guidance document. Robert Khoury: It takes us about a day and a half. We go through it word for word. It describes You know, what our values are as a company, what our mission is, our vision. It also goes through some client history, the current projects they’re working on. But we also talk about in there, what’s the attitude to have? How do we work? Robert Khoury: The cultural stuff, right? We’re transparent, we’re straightforward, it tells about, what hours we work. And some simple rules like you can’t work before nine or after five or during the weekends. We want you to get your work done while you’re here. Fridays are half days. Robert Khoury: Why? Because you’re in college or grad school. Have a nice long weekend in the summer. Enjoy yourself, right? This guidance document really empowers them. Okay, I know what the rules are. I know where things are. I know the history of this place. I know what we’re doing. Robert Khoury: And they know what the culture is and how they fit in all of that. The other thing we do to empower the interns is, and I’ve heard this from interns, where the internship ends, but they’re not done with their work. And they get called after the internship’s over. Or they’re done, but then later they get called to do more work. Robert Khoury: And it’s no. When the internship ends, it’s over. And how do you do that? You’ve got to plan for that about three weeks before. About three weeks before, what’s left to do? And then we lay out, what do we have to get done in the next few weeks? And can we get it done? Robert Khoury: And if not, how do we adjust what we’re going to do? If there’s stuff we’re not going to get done, fine. Let’s figure out where we’re going to delegate it or what we’re going to do with it. We want to make sure when the internship ends, it’s over, and they feel fulfilled that they’ve gotten their good work done and it’s all wrapped up in a bow. Robert Khoury: And part of that is, one of our rules is that when the internship ends, no communication at all for a week. Don’t text, don’t email, don’t call for a week. And this is, again, is empowerment. Your work is done. Thank you. Let’s take a break and then connect later and all that. But, it’s just so important to empower them, by making sure that the internship ends. Robert Khoury: In a organized in a respectful manner, so that’s key. We don’t want all nighters. We don’t want to stress. We don’t want it done. Oh, you missed the mark. No, let’s figure all that three weeks before and then also in that to empower them, let them know, Hey, we want to stay in touch with you afterwards. Robert Khoury: So schedule a call for a couple of months after the internshipss over when they’re back in school or whatever. And that one call or that one lets them know, Hey, you know what, we didn’t just have them come here to do work down. We wanted to build a relationship over time. And, that call in a month or two or whatever it might be, is a signal that is really empowering to them knowing that there’s a relationship here that’s going to go on and on long after the internship. I have interns I still talk to my first intern back in 2004, he’s now in his thirties, just at his house over the weekend, with his wife and baby, the whole thing, right? Robert Khoury: That’s how you have it, right? No, it doesn’t go that way, but that’s empowerment, right? So you want to make sure you do that. I want to make sure that you have a really good closeout process. That’ll empower them, ask them to reflect, think about what they’ve learned, what they’ve gotten out of it, that empowers them, and yeah, ask them to give you feedback on the internship, and then you can get some information that you can use and consider for the next internship and make that even better. [00:30:06] Planning for Successful Internship Programs Bill Raymond: If we have any managers or leaders that are listening to the podcast right now what are some recommendations that you’d say they move forward with? Robert Khoury: The first thing, Bill, is get the book, Intern Management Principles for Designing an Exceptional Internship. Really, get it. On one level, it’s about internship design. On another level, it’s really about management, managing people, managing processes. Really thinking things through, bringing principles to what you’re doing, you’re never just doing what you’re doing. Robert Khoury: There’s always something about what you’re doing that if you don’t consciously think about ahead of time, like this is gonna be from a certain principle or from a certain context, then you miss the total opportunity of what you’re doing. So that’s a key piece. So I get the book. Robert Khoury: I would also get consensus with your stakeholders, the people you work with, about having an intern. So make sure you’ve got buy in from the people around you about having an intern. This will help you to avoid having people around you make it harder to bring on an intern. Because you’re going to need other folks to help you with access to data or, people’s time, whatever, requests. Robert Khoury: So if they’re all bought in, great, then do it. But that would be like, to me the first thing is, hey, we’re going to get interns in here this summer or whenever, let’s get everyone bought in on the idea of why are we doing it and how are we doing it and all those big picture aspects. Get those down, okay? Robert Khoury: And then with that, consider bringing dignity to the discourse around internships, right? And look at. Every aspect of the internship, from the job description To the interviews, to how you respond, how do you onboard them, how do you manage them throughout, when do you give them feedback, how often do you, and then how do you off board them, think about the projects they’ll work on, too easy, too hard, what are we doing here, is this going to be one off research type stuff, or is it really actually going to impact the bottom line and there’s no right answer, but you just got to think about all of these things. So those three things that Bill, that’s where I would start. I I’d get the book, I’d get that consensus, and I think about how I’m bringing dignity to every aspect of the, of this whole internship. Bill Raymond: That’s great advice. [00:32:22] Conclusion and Contact Information Bill Raymond: Thank you, Robert Khoury. If anyone wants to purchase your book or reach out to you directly, how might they do so? Robert Khoury: You can go to https://agilerainmakers.com and there’s opportunity there to purchase the book, connect, you can go to https://robertjkhoury.com, that’s also another website for that. I’m on LinkedIn posting very frequently about internships. And I’m also on Instagram @RobertKhouryAuthor. So connect with me on any of those. Robert Khoury: And I’m very responsive. Love to talk about this, share about this and elevate internships. Bill Raymond: Thank you Robert Khoury, for being on today’s podcast. I really appreciate everything that you shared today. Any of the links that you provided will be on the https://agileinaction.com website, and of course, if you’re listening to this in an app or watching the video, it’ll be in the show notes in the description and you can get those links there. Bill Raymond: Thank you once again for your time today, Robert. Robert Khoury: My pleasure, Bill. You are a phenomenal podcaster. And I really enjoyed my time. Appreciate it very much. Speaker: Thank you for listening to the Agile in Action Podcast with Bill Raymond. Subscribe now to stay current on the latest trends in team, organization, and agile techniques. Please take a moment to rate and comment to help us grow our community. This podcast is produced in affiliation with Cambermast LLC, and our executive producer is Reama Dagasan. Speaker: If there is a topic you would like Bill to cover, contact him directly at Bill.Raymond@agileinaction.com. The Agile in Action with Bill Raymond Podcast The Agile in Action with Bill Raymond Podcast bill.raymond@agileinaction.com williamraymond BillRaymond The Agile in Action Podcast with Bill Raymond serves listeners with unique perspectives of the people working tirelessly to modernize how teams work.	2026-01-13T08:47:41
https://ruul.io/blog/how-working-from-home-can-improve-your-life	How working from home can improve your life - Ruul Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up work How working from home can improve your life Discover how remote work can transform your life for the better. Explore benefits like flexibility, better work-life balance, and increased productivity! Arno Yeramyan 5 min read RUUL FOR INDEPENDENCE You chose independence.We make sure you keep it. Sell your time, your talent, whatever you create or build always on your terms. Get started See Example This is also a heading This is a heading Key Points What are some of the reasons why independent professionals in growing numbers choose remote work? Is it the long office hours, toxic work environment or endless commuting? No matter what the reasons are, working remotely is likely to improve the overall quality of life for many people and continue to attract larger segments of the workforce in years to come.Perhaps you have been planning to switch to a remote job for some time or you have always wondered what the advantages of working from home may be. The truth is hybrid and remote working options are fastly becoming the new norm . According to a recent study, 10% of the working population in the US is now working from home. So in this new article, we decided to present to you some of the benefits of working from home and how working remotely can actually change your life for the good. Benefits of working from home Although the early history of remote working goes back to the 1970s, this form of employment has only recently been popularized by the outbreak of the COVID-19 pandemic. The employees, solo professionals, employers and organizations have been discussing the potential benefits of working from home for some time now.On the employers’ end, working from home means increased productivity, cutting certain office costs, fewer sick leaves and efficient use of time . On the employees’ end, the benefits of working from home are improved work-life balance, avoiding the day-to-day frictions of a physical office environment, commuting less and greater autonomy . Overall, the benefits of working from home can be listed as: A healthy work-life balance More autonomy for employees Location-independence Saving more money Increased performance Improved mental health Taking better care of your body Healthy work-life balance and more autonomy One study after another shows that employees in various sectors and locations report working from home to improve their work-life balance. A recent survey in the US revealed that a quarter of the employees reported that their work-life balance improved due to working from home.Additionally, it was previously revealed that professionals coming from minority groups and marginalized communities expressed a great boost in various aspects of their lives thanks to remote working. Needless to say, working from home helps professionals to achieve higher degrees of autonomy without feeling the ordinary pressure that they felt when they worked at the office. Being location-independent You may be currently unemployed and looking for remote work or a long-time office employee who wishes to take a major step and switch to home-based working. One thing is sure that another perk of working remotely is to be location-independent.But what does it exactly mean to be location-independent and how can it improve your life? Location-independence is an umbrella term that implies any employee, solo professional or team leader can make a living from anywhere with a stable internet connection and a laptop .Being location-independent frees us from having to be stuck at a single place and a routine . This way, location-independent lifestyle covers solopreneurs, solo workers, freelancers and other professionals. We can hear you saying: but how can being location-independent improve my life?Being location-independent takes much of the pressure off and lets you choose the space where you work from and live in addition to allowing you to craft the flexible work schedule you always wanted . You can choose joining a coworking space , working from home or from a nomad-friendly destination . Not to mention that being location-independent allows remote workers to get employed at international companies. Saving more money Let's face it: very few of us expected to take up remote jobs or switch to remote positions before the pandemic. Having to adapt to the remote reality during the pandemic came along with certain challenges from separating our workspace and living space to taking care of children and pets in between Zoom meetings . But working from home also brought one of its major advantages with itself: the chance of saving more money .Some of the major items of expenditure for those who don’t work from home are: Transportation costs Clothing Childcare expenses Meals Recently, 38% of the U.S adults who took a survey about remote work reported that working from home had a positive impact on their finances . Moreover, 57% stated that remote working helped them put their finances in order .The survey also found out that the overall credit card debts of U.S adults decreased by 17% since the beginning of the pandemic. With the current trend of remote work on rise, members of Gen Z and Millennials are likely to save more in the future. Increased performance The debate on the impact of remote working on workers’ performance is an ongoing one. However, one research after another demonstrates that both employees, team leaders and employers believe that remote working increases the overall performance and productivity of talents.Not having to spend excessive hours on public transportation, the efficiency of remote working tools, apps and software , not being exposed to stress caused by the workplace combined with the efficiency of means of virtual communication are thought to contribute to the increased performance of talents who work from home. Positive effects on mental health Working at an office full-time for 40 hours per week can have a negative impact on your mental health if your workplace, colleagues and the management is not supportive of the employees’ well-being.Microsoft’s February 2021 survey revealed that 56% of employees felt happier when working from home. Having the freedom to choose where and how they can work most productively empowers talents and increases job satisfaction. This translates to an overall improved mental well-being. Taking better care of your body Apart from all the other advantages and improvements that working from home can offer, it is definitely a good way to pay more attention to what your body needs and to take care of it more effectively .Being seated in front of a computer on an office chair for extended periods of time without moving can cause several health issues. Most common issues and problems people face are stiff necks and back pain . However, working from home can grant you the chance of taking better care of your body.By having more chances of integrating exercise and healthy nutrition habits to your daily schedule, you can prevent certain health issues. Whether you need to take regular breaks every once in a while, incorporate simple physical exercise into your daily schedule, keep a nutritious and balanced diet, or arrange your workspace in a way that will suit your needs, working from home will surely help you avoid certain issues that come along by default with working at an office. Future of working from home It may be difficult to comprehend at the first glance that partially or fully location-free modes of employment became prominent in such a short period of time but it is reasonable to assume that in the following decades working from home is likely to become more popular among future generations doing various jobs.If you are currently planning to change your job and find a new one that you can do from home, keep in mind that certain positive aspects of working from home such as a sustainable work-life balance, autonomy for employees, location-independence, the chance to save money, increased performance, improved mental and physical health make it worth taking the step! For all things autonomous and location-independent work, keep following our blog and connect with us on LinkedIn and Instagram . ABOUT THE AUTHOR Arno Yeramyan Arno Yeramyan is a talented writer and financial expert who educates readers on various financial topics such as personal finance, investing, and retirement planning. He offers valuable insights to help readers make sound financial decisions for their future. More How to Grow Your Freelance Graphic Design Business Ready to take your freelance graphic design business to the next level? Click here to learn how to grow your freelance graphic design business! Read more Thoughtful client gift ideas for 2023 Ultimate guide to freelancer gift-giving, along with a carefully curated list of creative gift ideas for clients. Read more 5 steps to start a successful freelance graphic design business Embark on your freelance graphic design journey with 5 essential steps to success. Start strong, thrive! Read more MORE THAN 120,000 Independents Over 120,000 independents trust Ruul to sell their services, digital products, and securely manage their payments. 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https://agileinaction.com/agile-in-action-podcast/2023/08/08/amplify-your-impact-unleash-the-power-of-alignment-to-deliver-value.html	The Agile in Action with Bill Raymond Podcast Home Learn More Sponsors Listen now Amplify your impact: Unleash the power of alignment to deliver value Aug 8, 2023 • Bill Raymond Jonathon Hensley, CEO of EMERGE and Author of Alignment: Overcoming internal sabotage and digital product failure 🌎 Jonathon on LinkedIn 🌎 Jonathon's company: EMERGE 📖 Jonathon's book (Alignment: Overcoming internal sabotage and digital product failure) About this podcast episode 🎙️ Delivering value starts with alignment We are excited to introduce you to Jonathon Hensley, CEO of EMERGE and Author of Alignment, to share the importance of delivering value through alignment and how it can lead to successful product development. Jonathon and Bill explore the concepts of alignment in the context of value creation to create products that meet customers’ needs. By sharing stories and real-world examples, Jonathon shares the four levels of alignment and the importance of each. Here is what you will learn: ✅ The importance of individual alignment and how it contributes to employee engagement and motivation ✅ The role of team alignment in solving problems effectively and delivering on product promises ✅ The significance of organizational alignment in prioritizing efforts and empowering individuals within the organization 🎉 How market alignment focuses on understanding customer motivations and creating genuine connections with them Transcript (transcripts are auto-generated, so please excuse the brevity) [00:00:00] Intro clip [00:00:00] Bill Raymond: I can’t tell you how many efforts I’ve been on where once we see that everyone can be flexible all the time, you realize very quickly if a team does not feel like they’re delivering value then the output is of poorer quality, and you’re going to have to pay for that. And who’s gonna pay for that the most? Is gonna be the customer. [00:00:20] Jonathon Hensley: Absolutely, and I think another key thing that you hit on is the output will be poorer. Is that organizations that shift from output focused to outcome focused, are the best set up and usually have the strongest set of alignment across the organization to achieve the best outcomes. [00:00:37] Podcast intro [00:00:37] Speaker: Welcome to the Agile in Action Podcast with Bill Raymond. Bill will explore how business disruptors are adopting agile techniques to gain a competitive advantage in this fast-paced technology driven market. Podcast interview [00:00:50] Bill Raymond: Hi, and welcome to the podcast. Today I’m joined by Jonathan Hensley, CEO of Emerge, and the author of Alignment: Overcoming Internal Sabotage and Digital Product Failure. Hi, Jonathan, how are you today? [00:01:04] Jonathon Hensley: I’m doing great, Bill. Thanks so much for having me. I’ve really been looking forward to this. [00:01:08] Bill Raymond: Yeah, me too. And we’re going to talk about an honest assessment of delivering value through alignment. But before we get started, could you introduce yourself? [00:01:18] Jonathon Hensley: Sure. So as you said, my name is Jonathan Hensley. I’m CEO of Emerge, and I’ve been in the product space for a little over 25 years now, and have really been working with startups as well as Fortune 100 brands to help leaders deliver value through their products and services to meet the needs of customers. [00:01:36] Bill Raymond: It would be useful if we just had a broad stroke overview of the topic about delivering value and alignment before we get into the conversation. [00:01:46] Jonathon Hensley: Sure. So when we talk about alignment, In the context of value creation, what we’re really looking at is how does a business create a product that meets the actual needs of customers? And when we talk about their needs, it’s not just what they need to do, but how they want to feel when they do that thing, how they are actually able to fulfill using that productwith the way that they interact at work, the way that it helps them do something at home. And so we’re always looking at what is the time to value in leveraging the product? How do you get more value from using that product again and again? And what kind of value reinforcement can a company bring to develop that loyalty for the product? That gives us an affinity to build that relationship with a brand. [00:02:32] Bill Raymond: And what do you mean by alignment specifically? [00:02:35] Jonathon Hensley: Business and developing great products is an incredibly complex set of processes. And when we talk about alignment, we’re looking at how do we actually establish product excellence? How do we build an organization that is capable of delivering great products in a timely fashion that genuinely is fulfilling those needs and expectations of customers? And so we look at what are actually the drivers of that level of performance, what actually helps a team solve problems better and more effectively? What will help them essentially have a competitive advantage in the marketplace? And the foundation of that is how they build alignment. And so we look at alignment at four fundamental levels. The first one is individual alignment. Which is all about understanding how someone’s individual contributions to the business actually matter. How their work makes a difference in the lives of their colleagues and in the lives of the customer that they’re serving. And this is incredibly important when you think about businesses of all sizes dealing with how do we engage our employees? How do we give them meaning to what we’re trying to achieve and why these goals are important? How do we motivate them to bring their best to, to the work that we do? So individual alignment to the intentions and purpose of the company become absolutely fundamental to the potential success that they can have. And it also has a huge implication of the career trajectory that an individual can take. The second level of alignment is around team alignment, which is about how do we bring our unique expertise and life experiences together to solve problems effectively and deliver on these products and services that we’re promising to customers. And so it’s really about unifying a team in order to bring the collective focus and help them bring those skill sets together to achieve the goals that we set out to achieve. The third one is around organizational alignment, which is really looking at, every company has a unique perspective instead of insights of expertise and life experiences that come from their their team. And they have to look at how do they take that incredible resource of talent coupled with their financial resources, the timeline that they have, and the known constraints of the market, and deliver something that will provide a result in the market and really drive value. Every organization at every scale has this dynamic of resource and opportunity constraint where they have to look at where they need to prioritize their efforts. And so that being in alignment with what you’re asking your teams to do and how you’re empowering the individuals within the organization is absolutely critical to success. And the fourth one then is market alignment, is our organization aligned? All the way through from the org level, team level, individual level, and through all of the things that we do and how we operate as a business to serve the needs of the market. It protects our competitive advantage and makes ensuring that we’re relevant to our customers, and most importantly is we’re tapping into not just what they need but why they need it. We’re really digging into understanding what is the motivation for these. The demand for our product or service that is going to allow us to really make a genuine connection with that customer. [00:05:55] Bill Raymond: What are some examples of delivering value? I know you shared some really good examples with me when we were talking before this podcast. I’d love to hear you share them with our audience as well. [00:06:06] Jonathon Hensley: Sure. For those listening, I have no personal relationship with these brands, but I’m gonna use them as examples. The first one that always comes to mind that I love to share, the example, I think is a Volvo. Volvo sells safety. That’s really the psychological value that company imbues into all of their products. And over the last five decades, when you look at the vehicles that they’ve produced, safety has been the fundamental thing that they’re selling to their customer who values safety above all else. When they provide those vehicles, even though the technology and safety mechanisms and all of the other attributes of their vehicles has completely evolved over the last decades as new things have come out. The core value that they’re offering hasn’t changed. Yet the functional value of the vehicle is constantly evolving. Now does it work with my smartphone? Can I stream music in it? Can I use it as a hotspot, for the wireless devices for my kids in the car? All of these different things that are functional, value in innovation in the vehicle, but aren’t necessarily going to be that long-term differentiator that we’re building the affinity to in the market. In comparison, you have companies like Toyota that also provide an incredibly safe, wonderful car, but their core value is focused on reliability. And reliability cannot exist without safety. But there’s a hierarchy to those value deliveries and what they emphasize, and you see that difference. So at the end of the day, Toyota and Volvo are competing for different customers. Volvo focused on the family that wants safety and Toyota focused on the individual who is emphasizing reliability first, safety as a, as an absolute necessity to that reliability. And so these allow us to differentiate, to connect with people with where they’re at and find ways to connect our product to them. And that maybe it’s a stage of life that they’re in, maybe it’s a transitional period, maybe it’s an evolution of their career, whatever that event in their life or that, helps them understand their priority. That’s where that is looking to make that connection. In those critical moments.If I use a really great, software as a service provider example, I think Dropbox does a phenomenal job about illustrating this. They early on really understood that. In order to create the ability to share documents across a team, what they really needed to do was enable a product that built community. And so that was a really big anchor point to their strategy for growth, which was a bottom up strategy. Get the tool out there to individuals who could then start sharing files and start collaborating with their peers that created the use case to go and start paying for that product. Cuz it already had developed a sense of community and connection, with their peers that they’re working with. And that created the use case to make, to be able to monetize that value and to be able to grow and scale that business. And so every product has, at some level, a psychological benefit to its customer and as well as the functional value of the problem that you’re essentially solving, and the way that we do that can be distinct and unique, but it requires us that we’re aligned very clearly with that customer’s needs and intentions. [00:09:22] Bill Raymond: It always feels to me like when we start working towards alignment. We always do start at that sort of, if you will, base level the individuals and then the teams and then work our way up. Sometimes I wonder if that’s the wrong direction to go. Cuz if you get your teams aligned and they feel like they’re aligned, but then they’re also in different divisions, they may not be because you need all these senior leaders that are driving things from their various business units and or however they’re organized. And sometimes we do see this, right? Even a senior leader, and this is, I’m not trying to be mean to senior leaders here, but very often what happens is you see them focused on what their OKRs are or their objectives are for the next quarter or whatever it might be, which might be diametrically opposed to those of their peers. [00:10:12] Jonathon Hensley: Yet, they’re still sending these different messages down to the teams. So what are some of the methods that we can do to help senior leaders align with each other more effectively?Bill, this is. A great question, and I think before I get into answering, I just wanna highlight one aspect of something that I think you’re touching on that is so critically important, which is, as we’re focused on what’s in front of us, our OKRs, and it’s very hard to step back often and understand what our responsibilities are cross-functionally to the organization. It really is on you as a leader or somebody who’s maybe a, an emerging leader within an organization to figure out how do you build those relationships and that connection. And so when it comes to building alignment and closing the gap that you’re describing, one thing that’s really fundamental is that leaders at all levels, especially at the top of the organization, understand the roles and responsibility that they have in making sure that alignment permeates the organization and there’s clarity. And so there’s a couple of really key things that stand out usually in, in most cases. One is when we look at the vision for, let’s say a product. Is that vision actually doing the work that it needs to do? In many cases, it’s spoken about as this aspirational, inspirational thing that an organization wants to achieve, and that’s true. That’s a part of it. But oftentimes what’s missing is the specificity. And something that’s measurable. And so it really starts at the very, very top of that process. Do you understand what a great vision requires what the job of that artifact is in your business and how critical that role is in driving alignment and helping you ensure that you’re moving forward. So in its most simplest terms, a vision needs to be a clear articulation of the long-term objective you’re trying to achieve. It needs to be not just aspirational, but specific and it also needs to be measurable in some way. And that measurement is something that you as an organization are defining. What does that mean? And ideally you’re choosing a leading indicator, something that is customer centric, not organizational centric. So a good example of that would be is a lot of times I’ll see we want to be a billion dollar company. Okay, that’s great, but you’re not telling me what you’re gonna do for customers to get to a billion dollars. What do we have to replicate? Where’s the meaning behind that that billion dollars? Am I doing that for your benefit? As the CEO, that doesn’t feel very substantive to me as part of the team. So these things are, are misconstructed often to actually create the effect that executives and leaders across any size of organization are actually looking to achieve. If we get this right, then you can really look at then strategy and what it’s meant to be, which is how are we going to achieve that vision? And when that vision is specific. You can develop much stronger and much more effective strategies because you’re looking at how do we achieve this thing? Where are we gonna play? What problems are we gonna focus on prioritizing? How do we think we can solve those more effectively than anybody else? And what value are we gonna create in the way that we solve those that is distinct. And provides a competitive advantage, something that’s repeatable and scalable for our organization. And so that becomes another critical piece to building alignment. Cuz if we all understand what we’re working for and we have a shared understanding of that cross-functionally, we all then can start to get in the strategy. And then what sits below that, to your point, are objectives. Are those objectives going to help us move forward, our strategy, will that help us take a step forward towards realizing that vision and enabling that to take place? If the answer is no to any of that, we’re working on the wrong things. And so those are critical quality checkpoints. I’ll give an example. A client I work with who’s in the manufacturing space. They distribute their products in many different ways through direct to consumer b2b, strategic partnership wholesale, and if you start to talk to people across the organization, what you would hear is different definitions of who the customer is. So at any given time, You might get a different interpretation of who the most valuable audience is that the organization needed to serve because there wasn’t a common language around who’s the customer or how do we differentiate between the term customer versus partner versus channel, as an example. And these are simple examples, but they’re really common challenges that organizations run into where now all of a sudden, finance is being asked to do something for a customer, but a customer of what type? What does that mean? And so what we happens is we start to create a fracture, how we can collaborate more effectively. Now, if we have really clear alignment in everybody’s very clear on, we’re talking about this type of customer. In finance, we need your help to do this to serve and deliver on our promises. We wanna make it as easy as possible for them to work with us. Then finance now understands where they fit in, and not just collecting money, but actually enabling the customer experience to drive the outcomes the organization is looking for. So we can change this dynamic of where things are happening, siloed to aligning the organization around the customer intent. Which of the organization, which is what will drive the vision of the product or service that’s being created and the purpose of the organization forward. And so these nuances are really important and is a critical responsibility from the board of directors all the way through to your frontline leaders that are supporting this process. [00:16:05] Bill Raymond: That’s a great example. Thank you. We understand what the customer is, we understand what the market is that we’re targeting. And we also have a sense maybe of what some of those other internal objectives are getting to that billion dollars. But the getting to the billion dollars is that constant focus on who the customer is and what they desire, and making sure that you are aligned to that or what they may not know that they desire so you can build something new. And I completely understand that. Let’s talk a little bit about this alignment. We can say we are aligned with the team with the individual, with the team, the organization, and the market, but how do we get all of that to come together so that you can then start delivering value? Because very often what we see in an organization is all the ideas come from leadership, and the teams just have to implement it, and they’re unclear as to why they’re doing it. Because we have some lo lossy focus there or for example, the other direction is that the teams are going off and implementing these, but we’re not necessarily sure if they are fully aligned at the organizational level, at the leadership level. And so while we can do these individual pieces of alignment, how do we now get that vertical alignment between the individual’s, teams org, and customer? How do we institutionalize that? I guess is the question. [00:17:29] Jonathon Hensley: I think there’s a couple of key things there is one, this goes back to, taking an agile, iterative approach to the way that you work. And so you really have to have a couple of key pieces in place. Once you have a very clear vision in place and a strategy that you can work from, you can start to then say, okay, we prioritized this problem. Now, how do we institutionally start to progressively solve that problem in the best possible way? And as you said, oftentimes an executive might have an idea and then the product team becomes more delivery focused than value focused. And the challenge there is that they’re, you’re taking the most brilliant people on the front lines who are creating the product, who might have the most insightful knowledge of how to serve the customer or solve this problem in the most effective way out of the equation. And so the best way that I’ve seen any organization, especially those with product excellence maturity, who are really doing this the fastest, most iterative way possible, is that they’re focused on leaders are very clear. My job is to help understand the problem as much as possible. Teams are responsible for solutions. And so there, there’s this challenge that organizations face of and, and happens and product all the time is that there’s. The problem space, which is all about I need to understand the scope of the problem and I have to start creating solutions and I’m gonna start running experiments and tests. But keeping leaders in, like in the space of right now we’re in learning mode and now we’re in solutions, is a very complicated thing to do. In an organization, it’s just human nature. We love to solve problems. We all have that creative or engineering mindset that loves to start to tackle things. And so it’s really important that we don’t do that. Cause what happens is we start to introduce our own biases to the, what those solutions should be. And they may or may not actually resonate and connect with the market at all. So what organizations need to do is to make sure that there’s a customer feedback loop. A continuous process of discovery where they can validate their thinking as well as I identify the gaps and challenge their assumptions in the process. And so some of the best organizations that I see actually ensure that the most senior levels of leadership where they’re engaged at the customer level. Whether that means working in the retail locations a few times a year, or sitting in a call center listening to customer complaints. You need to close the gap between leaders and the customer. And the best case scenario so that they have an intimate knowledge of the customer that the organization is there to serve. And teams need to be doing that collectively together. So this continuous feedback loop and iterative process really allows you to produce more value. And so what we’re trying to do when we look at value is not just again, what that customer needs to do. But how do we tap into actually what motivates them? What’s gonna get them to not just consider our product, but adopt it, use it and retain the use of that product over time? And so some, companies are excellent at doing this. And it’s really a powerful mechanism because that value is not just being introduced. It’s not just being delivered, but it’s being reinforced through every step of the customer experience. And the product teams that are the most sophisticated are looking at continuous improvement from the perspective of how do I amplify that value? Not, How do I put more things into the product, but how do I actually create more value and reinforce the core fundamentals of the product? There’s some famous, anecdotal stories out there about how, apple is an example, doesn’t do customer research cuz they wouldn’t know, what the next innovation should be. And that’s not true at all. Companies like Apple do a lot of research, but it’s to understand the motivations, to understand what the desires are. Apple might be introducing new possibilities, new ways to do that that customers weren’t aware of. But you can go back to, video clips of Steve Jobs talking in the, mid eighties and he got it. It’s a masterclass in customer experience management. And it’s, and it’s not just marketing and we’re talking great product management and delivery of understanding we have to serve our customers. And that experience and how we serve them is intricate. And it requires this multidisciplinary approach and not a solution oriented approach that is focused on, top-down kind of order taking. Can you go through a few examples? Maybe some, I think I like to call ‘em signposts, that show that maybe you do not have alignment with your organization? [00:22:19] Bill Raymond: Sure. So some early signposts that I think that. Almost anybody can recognize and, has experienced at one time or another is, when you’re seeming to have constant meetings and you’re talking about the same problem again and again, and it’s not getting resolved and you’re frustration or tension is building within a team or maybe across the entire company even. [00:22:39] Jonathon Hensley: That’s a telltale sign a misalignment has happened. People don’t feel heard. They’re people aren’t being empowered to solve the problem. And usually it’s because there’s a misunderstanding at some level. So when I talk about the customer definition example, it’s very difficult to create a great solution if you don’t actually understand things in the same way that the rest of your team does or the other parts of the organization that you depend on. And so these are fundamentals in communication, great collaboration. Being able to be focused on the right things at the right time is making sure that there is that shared understanding. And so these tend to be early warning signs that appear in our day-to-day activities other cases are where you can look at the vision or the strategy for your product or service and look at it. Is it in is there ambiguity there? Do you have a clear sense of where you’re going and why?And oftentimes what’s happened is, is that information may exist, but it’s living with, one key executive or a handful of people that know. But they haven’t yet been able to communicate that or they don’t know how to communicate that out to the broader team. And so it creates a fragmentation where you have maybe leadership getting frustrated that it’s not getting done, but you have the people trying to get it done with the best of intention that aren’t being given the information to do it. And so there becomes to be this challenge there. And this is where when you see misalignment is really a shared responsibility. Every single person at every level in the organization has a personal responsibility to question things. If there is misalignment taking place and to, ask for that resolution, I have rarely ever seen where somebody is asking a senior leader to provide clarity and see that pushback. And the, when that does happen, it’s always been the same reason, because it’s putting somebody’s ego in check. That’s not a bad thing. We all deserve to work for good people and most people out there are pretty good people. So I think it’s important that we have the confidence to take on that responsibility, know that it is our responsibility, and that most people will honor that and really deeply appreciate it. [00:24:51] Bill Raymond: I was thinking about an effort that I was on recently, and we were trying to get a lot of work done in a very short period of time because we had a very particular date that we needed to meet in order to meet a sort of a market target. And, so things changed a lot. And I think the team was super flexible on that. We said, okay, this is really important. But then we had to pull back from that thing and say, it’s still important, but we’re just going to deprioritize it. And there’s these short periods of time where you can be a little elastic, and allow those things to happen. But then what I have seen also is where organizations see, oh, we seem to be working really well in that kind of a mode. And I can’t tell you how many efforts I’ve been on where once we see that everyone can be flexible all the time, we do that and then the product ends up not being quite as good as you had hoped to the market. And what you realize very quickly is that if a team does not feel like they’re delivering value and all they’re doing is just shifting directions all the time, then the output is of poorer quality, and you’re going to have to pay for that. And who’s gonna pay for that The most is gonna be the customer. [00:26:07] Jonathon Hensley: Absolutely, and I think another key thing that you hit on is the output will be poorer. Is that organizations that shift from output focused to outcome focused, are the best set up and usually have the strongest set of alignment across the organization to achieve the best outcomes. Outputs granted are important when we focus overly on outputs because they give us a sense of security. They give us a sense of accomplishment and completion. They’re easy to track in a project plan and say, yep, we’ve got that done. We’ve hit that milestone. But to your point of staying, agile, adaptive, being able to, flexible to how we might get there is, when we are so precise about the activities and the outputs that have to take place. Then we remove the ability for creative problem solving. What happens often that I’ve seen is, we have these constrained resources, so how do we get through and start shortcutting these steps? And it’s like, well wait a minute, we have constrained resources. These steps may not be the right steps anymore. How do we best solve this problem now with the resources we do have so we can get to the best outcome? And that shift is huge in our organization. You really see that when that happens, there’s a massive shift in the company’s ability to solve and redirect resources in the most effective way. I think a lot of times people listen to the podcast and they say what’s some takeaways? Tactically, what could I do right now to help make that shift in my organization? [00:27:38] Bill Raymond: Do you have a few ideas? [00:27:39] Jonathon Hensley: Absolutely. So there’s a couple of things that I’ll say. And I’m gonna focus on kind of individual level. Start building the muscle of asking for verification. So one of my favorite things to do when I’m in a conversation with somebody is to say, what did you hear? Or I’ll repeat back to them what I heard or how I interpreted what they said. And building in a process of verification in the way that we communicate is an incredibly powerful tool with individuals and teams cuz you start to build a process of establishing alignment in real time. So if I, start talking about how I want to approach something in an agile method and, you repeat that back to me, I might hear something different. And then I can say, oh, actually what I meant is this. And we start to reconcile that language and we start to reconcile the gap in real time together. And we improve our communication and our ability to collaborate in the strength of our relationship. And so that, that’s a mechanism that I think anybody can start to use immediately to build alignment at any level in their careers. And that’s one of my favorites. I think the next one is you have to look at, if you’re looking forhelping your team achieve outcomes, is to look at how is the work being organized Are the outcomes clear? Oftentimes, we set up initiatives or objectives around we need to redesign this thing, or we need to rebuild this piece. We need to do X, Y, Z, whatever that may be. But we don’t define clearly what success looks like. What’s the outcome of doing this well, so that we have that? And is that an alignment? If is that outcome then in alignment with the the team’s objectives, maybe your departments, mandates, maybe that, departments, how it fits in with the broader, business strategy as a whole. These are things that need to be in alignment and stitched together. And no matter where you sit in the organization, you have a lens on this information to start to ask those questions. And just if you see a disconnect to call it out. I was consulting with a firm that was investing into a major piece of software to unify eight different companies that they had acquired over 25 years and under a one kind of operating system, if you will, they didn’t bother to engage any of the subject matter experts in each area of the business that they were creating. And that seems crazy on the outside maybe to hear if you’re listening to this, but I can’t tell you how common it is. And they are hundreds of millions of dollars over budget. And it’s a staggering cost and unfortunately that story is pretty common. There’s a lot of those types of mistakes cuz early on, somebody says that’s good enough and we have to take the time to understand no, what is it? What is it required in order to keep us true and on track? And so I think everybody has an immediate opportunity to look at what their responsibility is and to look at what they can do with that. And the third one, I would say immediately is look for the siloed information. What are the dependencies that you have to be successful in your job? And start building relationships. This was something that one of my early mentors taught me in something that, in the research for my book was, It was a huge thing that every single leader who had been successful, not just once again and again, reinforced the value of building cross-functional relationships and knowing how to communicate the value you were working on and how it connected to the value that they were working on. That last one’s a great example. I have to say, there are oftentimes, folks that sometimes feel like they are trying to actively hinder the work that you’re doing, and so you put yourself in the mindset that’s what they are doing. [00:31:17] Bill Raymond: But sometimes having that empathy for what they are going through and really starting to understand what that problem is, you’ll very often find that they’re not trying to scuttle your project or anything like that. Actually, what. You need to do is put on a different set of ears that listens to what their challenges are and how they’re doing the work. Because sometimes it’s just that communication, isn’t it? [00:31:40] Jonathon Hensley: Yeah, absolutely. I love IT teams I’ll start off with that but a lot of times for other functions in the organization, IT is an invisible force, in the organization or it can feel like a barrier because they control all these systems and there’s all these compliance things that they’re being asked to do. And it’s a really tough role to be in, especially right now with cybersecurity and other considerations. IT is on the defense all the time and trying to maintain legacy systems, protect, security, protect the integrity of the company’s information, protect the integrity of the customer’s information and so forth. The more you can understand what they’re up against, the more you know how to collaborate with them effectively and they are gatekeepers to so much critical information and potential in your organization. And this just happened for me earlier this week. IT is holding the data that’s gonna make AI for this one potential client, a huge strategic advantage, but that data has to become accessible to the rest of the company. For security reasons, it’s never been. So they’ve got a real thing to work through there to make that possible cuz the of that AI is contingent 1000% on the quality of that data. And so they now need to have a partnership unlike anything they’ve ever had before. And the best way to possibly do that is to come at it from a point of alignment in building a shared understanding of how they can work together to achieve a common goal. [00:33:04] Bill Raymond: Before we go, I do wanna make sure that folks can reach out to you if they’d like to. How might they be able to do that? [00:33:11] Jonathon Hensley: I appreciate that Bill. If anybody would like to reach out and connect, I’d recommend reaching out to me over LinkedIn and love to connect with you and have a conversation. Also, you can get in touch by visiting emergeinteractive.com, and there’s a ton of wonderful resources there for all facets of building alignment and building great products and services that are completely free. And I’d also recommend checking out the book on amazon.com. [00:33:39] Bill Raymond: Thank you and I just,finished your book. I will sayit’s actually a very easy read. It’s well written. You did a great job in making it very relatable, and I appreciate that. I’ll make sure that your LinkedIn website and book are all available on the https://agileinaction.com website. And of course, I’ll also make sure that those are in the show notes, the description of any podcast app that you’re listening to right now. Jonathan Hensley. Thank you so much for your time today. [00:34:07] Jonathon Hensley: Thank you so much for having me, Bill. [00:34:09] Outro [00:34:09] Bill Raymond: Thank you for listening to the Agile in Action Podcast with Bill Raymond. Subscribe now to stay current on the latest trends in team, organization, and agile techniques. Please take a moment to rate and comment to help us grow our community. This podcast is produced in affiliation with Cambermast LLC, and our executive producer is Reama Dagasan. [00:34:31] Speaker: If there is a topic you would like Bill to cover, contact him directly at bill.Raymond@agileinaction.com. 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https://www.coderabbit.ai/dpa	CodeRabbit Data Protection Addendum\| AI Code Reviews Features Enterprise Customers Pricing Blog Resources Docs Trust Center Contact Us FAQ Log In Get a free trial Updated March 13th, 2025 Data Protection Addendum Data Protection Addendum This Data Processing Agreement (“DPA”) forms part of the Terms of Use (or other similarly titled written or electronic agreement addressing the same subject matter) (“ Agreement ”) between Customer (as defined in the Agreement) and " CodeRabbit Inc " under which the Processor provides the Controller with the software and services (the "Services" ). The Controller and the Processor are individually referred to as a "Party" and collectively as the "Parties" . The Parties seek to implement this DPA to comply with the requirements of EU GDPR (defined hereunder) in relation to Processor's processing of Personal Data (as defined under the EU GDPR) as part of its obligations under the Agreement. This DPA shall apply to Processor's processing of Personal Data, provided by the Controller as part of Processor's obligations under the Agreement. Except as modified below, the terms of the Agreement shall remain in full force and effect. Definitions Terms not otherwise defined herein shall have the meaning given to them in the EU GDPR or the Agreement. The following terms shall have the corresponding meanings assigned to them below: 1.1. " Data Transfer " means a transfer of the Personal Data from the Controller to the Processor, or between two establishments of the Processor, or with a Sub-processor by the Processor. 1.2. " EU GDPR " means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation). 1.3. " Standard Contractual Clauses " means the contractual clauses attached hereto as Schedule 1 pursuant to the European Commission's Implementing Decision (EU) 2021/914 of 4 June 2021 on Standard Contractual Clauses for the transfer of Personal Data to processors established in third countries which do not ensure an adequate level of data protection. 1.4. " Controller " means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law. 1.5. "Processor" means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller. 1.6. " Sub-processor " means a processor/ sub-contractor appointed by the Processor for the provision of all or parts of the Services and Processes the Personal Data as provided by the Controller. Purpose of this Agreement This DPA sets out various obligations of the Processor in relation to the Processing of Personal Data and shall be limited to the Processor's obligations under the Agreement. If there is a conflict between the provisions of the Agreement and this DPA, the provisions of this DPA shall prevail. Categories of Personal Data and Data Subjects The Controller authorizes permission to the Processor to process the Personal Data to the extent of which is determined and regulated by the Controller. The current nature of the Personal Data is specified in Annex I to Schedule 1 to this DPA. Purpose of Processing The objective of Processing of Personal Data by the Processor shall be limited to the Processor's provision of the Services to the Controller and or its Client, pursuant to the Agreement. Duration of Processing The Processor will Process Personal Data for the duration of the Agreement, unless otherwise agreed upon in writing by the Controller. Data Controller's Obligations 6.1. The Data Controller shall warrant that it has all necessary rights to provide the Personal Data to the Data Processor for the Processing to be performed in relation to the agreed services. To the extent required by Data Privacy Laws, Data Controller is responsible for ensuring that it provides such Personal Data to Data Processor based on an appropriate legal basis allowing lawful processing activities, including any necessary Data Subject consents to this Processing are obtained, and for ensuring that a record of such consents is maintained. Should such consent be revoked by the Data Subject, the Data Controller is responsible for communicating the fact of such revocation to the Data Processor. 6.2. The Data Controller shall provide all natural persons from whom it collects Personal Data with the relevant privacy notice. 6.3. The Data Controller shall request the Data Processor to purge Personal Data when required by the Data Controller or any Data Subject whom it collects Personal Data unless the Data Processor is otherwise required to retain the Personal Data by applicable law. 6.4. The Data Controller shall immediately advise the Data Processor in writing if it receives or learns of any: 6.4.1. Complaint or allegation indicating a violation of Data Privacy Laws regarding Personal Data; 6.4.2. Request from one or more individuals seeking to access, correct, or delete Personal Data; 6.4.3. Inquiry or complaint from one or more individuals relating to the collection, processing, use, or transfer of Personal Data; and 6.4.4. Any regulatory request, search warrant, or other legal, regulatory, administrative, or governmental process seeking Personal Data Data Processor's Obligations 7.1. The Processor will follow written and documented instructions received, including email, from the Controller, its affiliate, agents, or personnel, with respect to the Processing of Personal Data (each, an " Instruction "). 7.2. The Processing described in the Agreement and the relating documentation shall be considered as Instruction from the Controller. 7.3. At the Data Controller's request, the Data Processor will provide reasonable assistance to the Data Controller in responding to/ complying with requests/ directions by Data Subject in exercising their rights or of the applicable regulatory authorities regarding Data Processor's Processing of Personal Data. 7.4. In relation to the Personal Data, Data Processor shall obtain consent (where necessary) and/or provide notice to the Data Subject in accordance with Data Protection Laws to enable shared Personal Data to be provided to, and used by, the other Party as contemplated by this Agreement. 7.5. Where shared Personal Data is transferred outside the Data Processor's territorial boundaries, the transferor shall ensure that the recipient of such data is under contractual obligations to protect such Personal Data to the same or higher standards as those imposed under this Addendum and the Data Protection Laws. 7.6. The processor shall inform the controller if, in its opinion, a processing instruction infringes applicable legislation or regulation. Data Secrecy 8.1. To Process the Personal Data, the Processor will use personnel who are 8.1.1. Informed of the confidential nature of the Personal Data, and 8.1.2. Perform the Services in accordance with the Agreement. 8.2. The Processor will regularly train individuals having access to Personal Data in data security and data privacy in accordance with accepted industry practice and shall ensure that all the Personal Data is kept strictly confidential. 8.3. The Processor will maintain appropriate technical and organizational measures for protection of the security, confidentiality, and integrity of the Personal Data as per the specifications as per the standards mutually agreed in writing by the Parties. Audit Rights 9.1. Upon Controller's reasonable request, the Processor will make available to the Controller, information as is reasonably necessary to demonstrate Processor's compliance with its obligations under the EU GDPR or other applicable laws in respect of its Processing of the Personal Data. 9.2. When the Controller wishes to conduct the audit (by itself or through a representative) at Processor's site, it shall provide at least fifteen (15) days' prior written notice to the Processor; the Processor will provide reasonable cooperation and assistance in relation to audits, including inspections, conducted by the Controller or its representative. 9.3. The Controller shall bear the expense of such an audit. Mechanism of Data Transfers Any Data Transfer for the purpose of Processing by the Processor in a country outside the European Economic Area (the " EEA ") shall only take place in compliance as detailed in Schedule 1 to the DPA. Where such model clauses have not been executed at the same time as this DPA, the Processor shall not unduly withhold the execution of such template model clauses, where the transfer of Personal Data outside of the EEA is required for the performance of the Agreement. Sub-processors 11.1. The Controller acknowledges and agrees that the Processor, may engage a third-party Sub-processor(s) in connection with the performance of the Services, provided such Sub-processor(s) take technical and organizational measures to ensure confidentiality of Personal Data shared with them; The current Sub-processors engaged by the Processors and approved by the Controller are listed in Annex III of Schedule 1 hereto. In accordance with Article 28(4) of the GDPR, the Processor shall remain liable to Controller for any failure on behalf of a Sub-processor to fulfil its data protection obligations under the DPA in connection with the performance of the Services. 11.2. If the Controller has a concern that the Sub-processor(s) Processing of Personal Data is reasonably likely to cause the Controller to breach its data protection obligations under the GDPR, the Controller may object to Processor's use of such Sub-processor and the Processor and Controller shall confer in good faith to address such concern. Personal Data Breach Notification 12.1. The Processor shall maintain defined procedures in case of a Personal Data Breach (as defined under the GDPR) and shall without undue delay notify Controller if it becomes aware of any Personal Data Breach. 12.2. The Processor shall provide the Controller with all reasonable assistance to comply with the notification of Personal Data Breach to Supervisory Authority and/or the Data Subject, to identify the cause of such Data Breach and take such commercially reasonable steps as reasonably required to mitigate and remedy such Data Breach. 12.3. No Acknowledgement of Fault by Processor. Processor's notification of or response to a Personal Data Breach under this DPA will not be construed as an acknowledgement by Processor of any fault or liability with respect to the data incident. Return and Deletion of Personal Data 13.1. The Processor shall at least thirty (30) days from the end of the Agreement or cessation of the Processor's Services under the Agreement, whichever occurs earlier, shall return to the Controller all the Personal Data, or if the Controller so instructs, the Processor shall have the Personal Data deleted. The Processor shall return such Personal Data in a commonly used format or in the current format in which it was stored at discretion of the Controller, soon as reasonably practicable following receipt of Controller's notification. 13.2. In any case, the Processor shall delete Personal Data including all the copies of it as soon as reasonably practicable following the end of the Agreement. Technical and Organizational Measures Having regard to the state of technological development and the cost of implementing any measures, the Processor will take appropriate technical and organizational measures against the unauthorized or unlawful processing of Personal Data and against the accidental loss or destruction of, or damage to, Personal Data to ensure a level of security appropriate to: (a) the harm that might result from unauthorized or unlawful processing or accidental loss, destruction or damage; and (b) the nature of the data to be protected [including the measures stated in Annex II of Schedule 1] SCHEDULE 1 ANNEX I A. LIST OF PARTIES Data exporter(s): Name : Customer (As set forth in the relevant Order Form). Address : As set forth in the relevant Order Form . Contact person's name, position, and contact details: As set forth in the relevant Order Form. Activities relevant to the data transferred under these Clauses : Recipient of the Services provided by CodeRabbit Inc in accordance with the Agreement. Signature and date: Signature and date are set out in the Agreement. Role Controller/ Processor): Controller Data importer(s): Name: CodeRabbit Inc Address: 201 Spear St # 1200 San Francisco, CA 94105, United States Contact person's name, position, and contact details: Rohit Khanna, dpo@coderabbit.ai , +1 - 888 - 247 - 5357 Activities relevant to the data transferred under these Clauses : Provision of the Services to the Customer in accordance with the Agreement. Signature and date : Signature and date are set out in the Agreement. Role (controller/processor): Processor. B. DESCRIPTION OF TRANSFER Categories of data subjects whose personal data is transferred Customer's authorized users of the Services . Categories of personal data transferred Git platform(GItHub, GitLab, AzureDevOps, Bitbucket) User ID, Username, user's primary email. Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialized training), keeping a record of access to the data, restrictions for onward transfers or additional security measures. No sensitive data collected. The frequency of the transfer (e.g., whether the data is transferred on a one-off or continuous basis). Continuous basis Nature of the processing The data importer's Processing activities shall be limited to those discussed in the Agreement and the DPA Purpose(s) of the data transfer and further processing The purpose of the transfer is to facilitate the performance of the Services more fully described in the Agreement and accompanying order forms. The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period The period for which the Customer Personal Data will be retained is more fully described in the Agreement, Addendum, and accompanying order forms. For transfers to (sub-) processors, also specify subject matter, nature, and duration of the processing The subject matter, nature, and duration of the Processing more fully described in the Agreement, Addendum, and accompanying order forms. C.COMPETENT SUPERVISORY AUTHORITY Data exporter is established in an EEA country. The competent supervisory authority is as determined by application of Clause 13 of the EU SCCs. ANNEX II TECHNICAL AND ORGANIZATIONAL MEASURES INCLUDING TECHNICAL AND ORGANISATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA Description of the technical and organisational security measures implemented by CodeRabbit Inc as the data processor/data importer to ensure an appropriate level of security, taking into account the nature, scope, context, and purpose of the processing, and the risks for the rights and freedoms of natural persons. o Security Security Management System . Organization . CodeRabbit Inc designates qualified security personnel whose responsibilities include development, implementation, and ongoing maintenance of the Information Security Program. Policies . Management reviews and supports all security related policies to ensure the security, availability, integrity and confidentiality of Customer Personal Data. These policies are updated at least once annually. Assessments . CodeRabbit Inc engages a reputable independent third-party to perform risk assessments of all systems containing Customer Personal Data at least once annually. Risk Treatment . CodeRabbit Inc maintains a formal and effective risk treatment program that includes penetration testing, vulnerability management and patch management to identify and protect against potential threats to the security, integrity or confidentiality of Customer Personal Data. Vendor Management . CodeRabbit Inc maintains an effective vendor management program Incident Management . CodeRabbit Inc reviews security incidents regularly, including effective determination of root cause and corrective action. Standards . CodeRabbit Inc operates an information security management system that complies with the requirements of ISO/IEC 27001:2022 standard. Personnel Security. CodeRabbit Inc personnel are required to conduct themselves in a manner consistent with the company's guidelines regarding confidentiality, business ethics, appropriate usage, and professional standards. CodeRabbit Inc conducts reasonably appropriate background checks on any employees who will have access to client data under this Agreement, including in relation to employment history and criminal records, to the extent legally permissible and in accordance with applicable local labor law, customary practice and statutory regulations. Personnel are required to execute a confidentiality agreement in writing at the time of hire and to protect Customer Personal Data at all times. Personnel must acknowledge receipt of, and compliance with, CodeRabbit Inc's confidentiality, privacy and security policies. Personnel are provided with privacy and security training on how to implement and comply with the Information Security Program. Personnel handling Customer Personal Data are required to complete additional requirements appropriate to their role (e.g., certifications). CodeRabbit Inc's personnel will not process Customer Personal Data without authorization. Access Controls Access Management . CodeRabbit Inc maintains a formal access management process for the request, review, approval and provisioning of all personnel with access to Customer Personal Data to limit access to Customer Personal Data and systems storing, accessing or transmitting Customer Personal Data to properly authorized persons having a need for such access. Access reviews are conducted periodically to ensure that only those personnel with access to Customer Personal Data still require it. Infrastructure Security Personnel . CodeRabbit Inc has, and maintains, a security policy for its personnel, and requires security training as part of the training package for its personnel. CodeRabbit Inc's infrastructure security personnel are responsible for the ongoing monitoring of CodeRabbit Inc's security infrastructure, the review of the Services, and for responding to security incidents. Access Control and Privilege Management . CodeRabbit Inc's and Customer's administrators and end users must authenticate themselves via a Multi-Factor authentication system or via a single sign on system in order to use the Services Internal Data Access Processes and Policies – Access Policy . CodeRabbit Inc's internal data access processes and policies are designed to protect against unauthorized access, use, disclosure, alteration or destruction of Customer Personal Data. CodeRabbit Inc designs its systems to only allow authorized persons to access data they are authorized to access based on principles of "least privileged" and "need to know", and to prevent others who should not have access from obtaining access. CodeRabbit Inc requires the use of unique user IDs, strong passwords, two factor authentication and carefully monitored access lists to minimize the potential for unauthorized account use. The granting or modification of access rights is based on: the authorized personnel's job responsibilities; job duty requirements necessary to perform authorized tasks; a need to know basis; and must be in accordance with CodeRabbit Inc's internal data access policies and training. Approvals are managed by workflow tools that maintain audit records of all changes. Access to systems is logged to create an audit trail for accountability. Where passwords are employed for authentication (e.g., login to workstations), password policies follow industry standard practices. These standards include password complexity, password expiry, password lockout, restrictions on password reuse and re-prompt for password after a period of inactivity Data Center and Network Security Data Centers. Infrastructure. CodeRabbit Inc has GCP as its data center. Resiliency. Multi Availability Zones are enabled on GCP and CodeRabbit Inc conducts Backup Restoration Testing on regular basis to ensure resiliency. Server Operating Systems. CodeRabbit Inc's servers are customized for the application environment and the servers have been hardened for the security of the Services. CodeRabbit Inc employs a code review process to increase the security of the code used to provide the Services and enhance the security products in production environments. Disaster Recovery . CodeRabbit Inc replicates data over multiple systems to help to protect against accidental destruction or loss. CodeRabbit Inc has designed and regularly plans and tests its disaster recovery programs. Security Logs. CodeRabbit Inc's systems have logging enabled to their respective system log facility in order to support the security audits, and monitor and detect actual and attempted attacks on, or intrusions into, CodeRabbit Inc's systems. Vulnerability Management . CodeRabbit Inc performs regular vulnerability scans on all infrastructure components of its production and development environment. Vulnerabilities are remediated on a risk basis, with Critical, High and Medium security patches for all components installed as soon as commercially possible. Networks and Transmission. Data Transmission . Transmissions on production environment are transmitted via Internet standard protocols. External Attack Surface . GCP Security Group which is equivalent to virtual firewall is in place for Production environment on GCP. Incident Response . CodeRabbit Inc maintains incident management policies and procedures, including detailed security incident escalation procedures. CodeRabbit Inc monitors a variety of communication channels for security incidents, and CodeRabbit Inc's security personnel will react promptly to suspected or known incidents, mitigate harmful effects of such security incidents, and document such security incidents and their outcomes. Encryption Technologies . CodeRabbit Inc makes HTTPS encryption (also referred to as SSL or TLS) available for data in transit. Data Storage, Isolation, Authentication, and Destruction. CodeRabbit Inc stores data in a multi-tenant environment on GCP servers. Data, the Services database and file system architecture are replicated between multiple availability zones on GCP. CodeRabbit Inc logically isolates the data of different customers. A central authentication system is used across all Services to increase uniform security of data. CodeRabbit Inc ensures secure disposal of Client Data through the use of a series of data destruction processes. ANNEX III LIST OF SUB-PROCESSORS Name of Other Processor Description of Processing Location of Other Processor Datadog IT Infrastructure US PostHog Analytics US Sentinel One Antivirus and EDR US Growsurf SaaS for building referral program US HubSpot CRM US Typeform Customer support Spain Discord Customer support US Slack Team Collaboration US Google Workspace Email, Collaboration US Stripe Payment gateway US Chargebee Subscription management US Cloudflare DNS and Web Security US Vercel Static Website Hosting US GitHub Code repositories US Google Cloud Platform Hosting the production environment US Anthropic AI LLMs US OpenAI AI LLMs US LanceDB Database Management System US Still have questions? Contact Us Products Pull Request Reviews IDE Reviews CLI Reviews Navigation About Us Features FAQ System Status Careers DPA Startup Program Vulnerability Disclosure Resources Blog Docs Changelog Case Studies Trust Center Brand Guidelines Contact Support Sales Pricing Partnerships Subscribe By signing up you agree to our Terms of Use and Privacy Policy Select language English 日本語 Terms of Service Privacy Policy CodeRabbit Inc © 2026 Products Pull Request Reviews IDE Reviews CLI Reviews Navigation About Us Features FAQ System Status Careers DPA Startup Program Vulnerability Disclosure Resources Blog Docs Changelog Case Studies Trust Center Brand Guidelines Contact Support Sales Pricing Partnerships Subscribe By signing up you agree to our Terms of Use and Privacy Policy	2026-01-13T08:47:41
https://agileinaction.com/agile-in-action-podcast/2023/07/18/introducing-compassionate-accountability.html	The Agile in Action with Bill Raymond Podcast Home Learn More Sponsors Listen now Introducing Compassionate Accountability Jul 18, 2023 • Bill Raymond Dr. Nate Regier, PhD, Author, Compassionate Accountability: How Leaders Build Connection and Get Results, CEO, Next Element Consulting 🌎 Nate on LinkedIn 🌎 Next Element Consulting 📖 Nate's latest book: Compassionate Accountability: How Leaders Build Connection and Get Results About this podcast episode 🎙️ Are you 💡switched on to lead with compassionate accountability? Today, we are excited to introduce you to Dr. Nate Regier, Ph.D., who will share how to lead with compassionate accountability to build better relations and improve success. Dr. Regier and Bill Raymond get vulnerable, sharing personal stories about leadership and growth. Dr. Regier connects these stories to the three switches of the compassionate mindset, covered in the book Compassionate Accountability. In this podcast, you will learn the following: ✅ The definition and importance of compassion and accountability ✅ Building trust and unifying teams through compassion and shared struggles ✅ Dealing with behaviors while preserving dignity and bringing people closer together ✅ The three switches of a compassionate mindset (Value, Capability, and Responsibility) 🎉 Overcoming personal and team barriers that prevent compassionate accountability Transcript (transcripts are auto-generated, so please excuse the brevity) [00:00:00] Guest interview clip [00:00:00] Bill Raymond: Sometimes we think that our actions are the right actions and we think we’re being compassionate and accountable when maybe, there’s still room for improvement. How do we look into ourselves and recognize that? [00:00:12] Nate Regier: I’ll jump straight to the very end of the book. near the very end, I share three questions that you should include in every single survey you ever ask. They’re based on the three switches of the compassion mindset, which are based on the working definition of compassion. After an interaction with me, do you feel more or less valuable as a human being? Number two, after an interaction with me, do you feel more or less capable and competent than you did before? And the third one is, after an interaction with me, do you feel more ownership and empowerment than you did before? That’s responsibility. So we might be surprised what would come back if we really asked those questions. [00:00:48] Speaker: Welcome to the Agile in Action Podcast with Bill Raymond. Bill will explore how business disruptors are adopting agile techniques to gain a competitive advantage in this fast-paced technology driven market. [00:01:01] Bill Raymond: Hi, and welcome to the podcast. Today I’m joined by Nate Regier, PhD, CEO of Next Element Consulting and author of Compassionate Accountability, How Leaders Build Connection and Get Results. Hi Nate, how are you today? [00:01:16] Nate Regier: I’m well, Bill, thanks for having me on. It’s great to see you today. Great to be with your listeners. [00:01:20] Bill Raymond: I’m really looking forward to this. Not only are we celebrating your book launch and talking about that, but we’re also going to do a little bit of a deep dive into it and learn what people might learn when reading your book, and it’s all about compassionate accountability. Before we get into what that means, could you introduce yourself? [00:01:40] Nate Regier: Like you said, I am Nate Regier. I am the CEO of Next Element, and we are a global consulting firm that specializes in helping leaders build cultures of compassionate accountability. Been around since 2008 and uh, we actually, our headquarters are here in Kansas and we have a global network of trainers that work for us, that work with us, sharing the message of compassionate accountability. And, I might just say I’m actually a recovering psychologist, which means that in a previous life, that’s what I did. And, all jokes aside, that’s a very important part of what I do and how I see the world. Yeah, we’re here and this has been quite an interesting ride over the last five years as a entrepreneur, business owner, leadership consultant. [00:02:20] Bill Raymond: And I am just finishing your book. I’m really liking it. I appreciate you providing me with an early copy so I could get an early read. And I think it would be great if we could just get a broad stroke overview of what you mean by compassionate accountability. [00:02:35] Nate Regier: Sure. Thank you for that. You know when people see that phrase with those two words together, I usually get two reactions. The first reaction is this puzzled look. Wait, those words aren’t supposed to go together. I. Then if it’s a leader or a parent or a coach who has lived any amount of life, the next look they give me is, oh my gosh, yes. And that’s the whole idea is that, for as long as we’ve been human, we have been struggling with the human need and tendency to affiliate. We are social creatures. We want to be together, and we want to have relationships and preserve them, but also as working human beings that want to achieve things. We also want to get results. And there’s been this historic tension between the two. Like when push comes to shove, you have to choose one or the other. Or sometimes those are, those feel like they’re intention with each other. So we have been playing with that tension and finding solutions to that tension for our entire, existence as next element. And so it was time to write the book about how that happens. [00:03:36] Bill Raymond: These are two words that might seem diametrically opposed. So maybe what you can do is drill down a little bit and talk about what you mean by. Compassion and then we’ll talk about accountability and how we bring those together. [00:03:49] Nate Regier: I’m glad you asked that because we do need to look at the word compassion first. I think. [00:03:53] Bill Raymond: the word compassion is, I think, really misunderstood, and particularly in the workplace and part of my book talks about the history and the evolution of compassion. how we look at it and how we see it in the working world. [00:04:06] Nate Regier: It’s really a popular term that everybody’s researching and writing about. But when you really go to the root of the word compassion, it comes from the Latin root, meaning with suffer calm means with passion means to suffer or to struggle. Compassion means to struggle with other people and that really implies something pretty significant in terms of what kind of relationship we have people with people during the struggle and life is struggle, work is struggle. And so that kind of spurred us on into more of a working definition of what is compassion, truly as a way to lay the foundation for struggling with each other in the most difficult times. [00:04:46] Bill Raymond: And I think I, we can all agree that we’re going through some difficult times at the moment, [00:04:50] Nate Regier: Yeah. Yeah. [00:04:52] Bill Raymond: And I completely understand that. we are going through some tough times and also we’re just coming out of a tough time too, right? we had a few years of lockdown and maybe trying to find out who we are again and how we interact with people in a different way. And going back into the office, this is all kind of a point in time right now, but this won’t end. We’ll always be working with others to accomplish some sort of an objective. [00:05:15] Nate Regier: Yeah, for sure. And this difficult time that we’re coming out of or that we’re going through with a pandemic, we saw this pendulum just go back and forth. Where at the beginning kind of it was like, oh, we’re all in this together. Everybody’s afraid, you know? And we were like this big unified human species that we’re battling this thing. But man, things changed quickly. Next thing you know, it’s vaxxers, anti-vaxxers and it’s all this division and disconnection. And I asked myself, where’s the compassion now? And then coming out of that, the whole question was, wait, we gotta get back to work. We got work to do. We got companies to run. It’s enough of this. Anything goes, work in your pajamas, you know, anytime you want kind of junk, we gotta get back to work. And so now the pendulum’s all the way on the other side. And so this paradox rages on. [00:06:00] Bill Raymond: And I. Guess we’ll continue to see that in any type of work that we do. I think, it’s interesting we look at some of the largest companies in the world, really being successful, but then also laying off thousands of people. And so we think, where’s the compassion there as well. [00:06:16] Nate Regier: Yeah, absolutely. These are very difficult things and I was earlier on a conversation with a, a good friend of mine, Rob McKenna, an IO psychologist who studies leaders under Pressure, and he was just talking about, you know, leadership. No matter why you get into leadership, inevitably you are going to have to make tough decisions. You’re going to get flack. You’re gonna ultimately be responsible for some pretty big results. And at the same time, if we can’t do that in a way that builds relationships, builds trust, builds connection, we’re not gonna last personally and we’re not gonna be effective as a leader. [00:06:50] Bill Raymond: And I think that’s where we get into accountability. So maybe you could drill into what you mean by that? [00:06:54] Nate Regier: Yeah, you know the word accountability. Tends to put people on edge. It has a tough edge because where it’s normally used is holding people accountable. As a little child, it was like you’re accountable for your actions, or as an adult, we need to hold people accountable for their behavior. And it always seems to come with this notion of, beating people over the head or bringing down the hammer, or implementing consequences or punishment or somehow calling people out and all of that stuff gives accountability a bad rap. Yet we can’t get away from the fact that as human beings in communities and in workplaces, we are accountable for our behavior. our behaviors matter. But how do we talk about them? How do we address them? How do we set up systems and structures to deal with behaviors in a way that still preserves human dignity and actually brings people closer together in the process? So that’s where we asked ourselves. Why do we see compassion accountability as opposites? Because real compassion includes accountability. You can’t have real compassion for someone if you’re not talking about real behaviors, if you’re not telling the truth, if you’re not holding each other to a higher standard. Of commitments. So I think we need to stop talking about, let’s be accountable, but be nice while we do it. I think what we need to talk about is let’s be compassionately accountable and do both at the same time, which is possible. [00:08:14] Bill Raymond: Can you share an example as to what that might look like? Do you have an a real world example? [00:08:18] Nate Regier: Yeah, I do. Earlier. I was hosting a LinkedIn live event with this, a friend of mine, Ron McKenna. And we were debriefing afterwards and he said, man, I’m really appreciate what we’re doing here. We’re building a great relationship and this is really cool. Thanks for doing this, really that compassionate side. And he said, and I have some feedback. There’s, here’s some things where I think we could improve here. Here’s where there was a,something I felt should have happened that didn’t happen, and he shared what he wanted and stuff and it wasn’t easy for me to hear, but I knew he cared. I knew he wanted nothing but the best for both of us. And so it’s one of these things where there’s nowhere to hide when somebody is really honest with you in a very safe way, and they’re not, they’re not undermining your humanity. They’re not questioning your integrity. They’re simply talking about behaviors and outcomes. And it is really a special thing. In the book, I give a lot of examples about how do you do both at the same time. and that, that’s just one recent example in the last few hours of my life. [00:09:13] Bill Raymond: That’s a great example. I. Think back to, my early days, I feel like this podcast is sometimes, me rethinking all the things that I learned in my career and in my life. because it always sparks something that occurred in a moment that changed the way I work with people or changed my direction as to where I was going. And, I remember that same kind of thing happened to me. I was. I guess probably still learning how to be a manager, the right way and learning how to work with people that are team members that work for me. And I remembered one of the things that I was doing is I was, I had a new employee onboarding and it was actually my very first employee that I’ve ever onboard, onboarded. She’d always ask me, you know how she’s doing? And I took that as, oh, okay. let me tell you the things that you are doing that I wouldn’t have done it that way. I think you should be doing it this way instead. And, one of my coaches, I was fortunate enough to have a company that believed in having coaches on staff to help newly formed managers kind of work through things. And I realized that person wasn’t doing what I said they, I thought they should do. And really what he did was he sat down with me and he said, Bill, when you get into. A meeting like this, are you a asking the person if it’s okay to have the space to provide feedback? And are you providing feedback on how they’re doing or are you just telling them how you would do things and sometimes this is something that the clarity of that doesn’t come until you actually hear that feedback from someone. So I’m curious, from your perspective, when does some of these light bulbs go on? Have you, because I think that, of course, you can read the book and you can see, oh, that’s me there. Cuz you have a lot of questions in there that say, do you do this or do you do that? But I’m curious, sometimes we think that our actions are the right actions and we think we’re being compassionate and accountable when maybe, there’s still room for improvement. How do we look into ourselves and recognize that? [00:11:24] Nate Regier: Great question and thank, isn’t it great to have coaches, mentors, people that believe in us and want the best? For us and are willing to practice compassionate accountability, in that relationship. It’s wonderful. Thanks for sharing that story. I’ll jump straight to the very end of the book. near the very end, I share three questions that you should include in every single survey you ever ask, and those same three questions are the kinds of questions we should be asking, the people we supervise, the people we lead, the people we serve, because the answers to those questions will be very revealing and invite us to see things that we never saw. and I’ll just share those questions if you want? [00:12:02] Bill Raymond: Sure. [00:12:02] Nate Regier: they’re based on the three switches of the compassion mindset, which are based on the working definition of compassion, which is compassion is the practice of demonstrating that people are valuable. Capable. Responsible in every interaction. Think about those three things. Value, capability, and responsibility. And when you were jumping in to tell that person what they weren’t doing, that you would’ve done with good intentions, you were inadvertently undermining their capability to learn and grow and find their own solutions. So we can identify right there and say, Ooh, capability switch turned off. But let’s jump ahead. Imagine if you went to all the people that you cared about serving and y ou asked them these three questions after an interaction with me, do you feel more or less valuable as a human being? Why? What have I done? Number two, after an interaction with me, do you feel more or less capable and competent than you did before? Why? What did I do? And the third one is, after an interaction with me, do you feel more ownership and empowerment than you did before? That’s responsibility. So we might be surprised what would come back if we really asked those questions. I. And we might be surprised how it would shift the way we look at ourselves and other people if we went into every engagement asking ourselves, what would it look like if I treated everyone as valuable? What would it look like if I treated everyone as capable? And what would it look like if I treated everyone as responsible? [00:13:24] Bill Raymond: Those are great questions.I think the key there is to be open to their responses and not to put up a blocker, if you will, and accept it for what it is. [00:13:35] Nate Regier: Yeah, that’s, and that’s why the first switch we’ve identified these three switches is value. we have to treat ourselves as valuable and other people as valuable when we do that, when I treat myself as valuable, what I’m saying is I am deserving of honest feedback. I am deserving of the truth. I am a valuable human being regardless of, of what people say or do, which means I can take that feedback and still be okay as a human being. And because the other person is valuable, then their perspective matters. Their feelings matter, and their experience of me matters. And then that sets the stage for the next two switches. [00:14:10] Bill Raymond: And so that first switch is value. I actually, am guilty of one of the key things that you mentioned in that, in that chapter, which is assume positive intentions and check assumptions. I think it’s real easy, for me to go into a room and see someone that’s maybe being really aggressive and make an assumption as to why they’re being aggressive. Or see someone that’s super quiet in the corner of the room and then make assumptions as to why they are doing that. And I find it interesting, once you start talking to people and get to know people, those assumptions are usually completely incorrect. And what you’ve done is you’ve already. If you will, jaded yourself into thinking, you’re putting people into boxes where they don’t belong. [00:14:58] Nate Regier: I’m glad you brought that up because in the book where I mentioned that strategy of assume good intentions or positive intentions, check assumptions. There is a strategy to do that. There’s a template for how you actually do that. And I’ll tell you, I remember distinctly a time when I made this mistake. My wife and I were going for a walk in our neighborhood where we walked every day and there was a part of the walk where we would leave the main street and walk along kind of a a dirt road alley along the highway and then rejoin the other street. And there was two ruts where a car could drive, but mostly it was just people walking. And we were walking and I heard a noise behind me. I turned around and there’s a car like 50 yards behind me, just idling super slow. Out the window of the car was a leash, and there’s a dog walking on the grass next to this car, whose driver is inside the car. And I turned to my wife and I said, of all the lazy, abusive things you can do, get off your butt. Walk your darn dog. And I said that to my wife and she looked at me and she goes, we don’t know. I. I’m like, what do you mean we don’t know? Look, it’s pretty obvious, right? As the woman got closer, I realized we realized she was gonna have to pass us, so we moved over and on the way by, she stopped her car and she said, I am so sorry, to get in your way. I just felt so bad for my dog. I broke my ankle and I haven’t been able to walk him. [00:16:18] Bill Raymond: Oh. [00:16:19] Nate Regier: For a week, and so I finally just got in my car to try to do this so I could give him a walk. I felt like the worst human being in the world in that moment. My wife just looks at me and says, we don’t know. And I thought, what a wonderful reminder. You just don’t know what people are going through and you can see something and jump to conclusions. Or what if you just checked the assumption and said, the story I’m telling myself is this, is that accurate? And the person could say, no, that’s not the story. Here’s the story. I always remember that every time I find myself jumping to conclusions about someone, [00:16:52] Bill Raymond: Yeah, that’s a really good story and,you learn a lot about yourself when you do ask those questions as well, because you start to think about, have I done that before? And how can I improve? [00:17:03] Nate Regier: yes, and do I do it subtly all the time, and I’m not even aware. But what I’ve learned about myself is of all the three switches, the one of value is the one that’s more. Automatically turns off for me or dims based on my personality. Other people have other switches that they struggle to keep on, but we all have to look inside and figure out where our glitches are. [00:17:23] Bill Raymond: So we talked about value. The next one is capability. Can you share some thoughts on that? [00:17:28] Nate Regier: I think we’d all agree that human beings are valuable. We’re all unconditionally valuable because we’re humans. Although we sometimes compromise that well, we’re not just valuable, we’re also capable because humans are agentic beings. We’re problem solvers, we’re learners. We are a achievers. So the switch of capability comes with the fundamental assumption that everyone is capable of being part of the solution of contributing. And so if we believe that everyone can contribute under the right conditions, then the question becomes, how can we find out what you bring to the table? How can we arrange the conditions so that you can contribute to your maximum capability? How can we develop you and help you learn and grow so your capacity grows even more? When the switch is off, we believe the capability is limited. So we place limitations on people. Whether it’s assumptions we make, whether it’s just,stereotypes like short people can’t play front row in volleyball. It’s if you have a 46 inch vertical, you probably could play front row and volleyball, right? if you’re Spud Webb, you can probably play front row. Or we set up systems and processes that inhibit people from realizing their potential. And that’s the switch of capability. I liked the capability section because that to me is the one that spoke to the most to what I enjoy most, which is teamwork. And, I, again, I took a few notes on this one, but the one that really stood out to me, that was in there was getting attached to your own solutions. Oh [00:18:56] Bill Raymond: And of course I think we all do that, right? we come up with an idea and we go run with it and maybe it sounds great in our own minds. And then people start asking, what about this? And what about that? It’s really easy to get in your own head that the right solution is the only one that’s that, that you came up with initially. And that to me is one of the things that, I think I unlearned pretty early in my life when I started working with teams on a more regular basis. We’re working inventing things, we’re creating things. I think software is always a fun place where you can enjoy this. But,just to hear how there’s times when you’ve been in a meeting or been with other people and you’re all trying to solve this problem, and then someone speaks up and says, why do we have to keep dealing with that problem? Why don’t we just reinvent this thing or go this other path? And everyone goes, yeah. How come we never thought of that? Because you, because we’re all, because we’re all stuck there. and I think that, that to me is the fun one, right? It’s that letting everyone else unlock ideas so that you can come up with the best solution. [00:20:04] Nate Regier: So true. And this capability switch to turn it on requires a lot of different things. There were certain conditions necessary for that scenario. You described. One, we had to have the hu Everyone has to have the humility to not have their identity wrapped up in their idea and rather rejoice in the best idea rather than my idea. We also had to have a safe place for people to fail because if I’m invested in my ideas, because I’m saying that’s a sign of my competence, and then my idea doesn’t get picked or it gets improved on or changed, then what does that mean for who I am and it can, I feel safe enough in this group that I’m not going to be judged based on whether I’m the only one that has great ideas. So there are things that we have to do to create the conditions for people to go there and be able to do that. And, people that are more independent problem solvers, autonomous people, maybe, logical thinkers, they do tend to get really attached because that’s their work, that’s what they do. And so it is hard sometimes to be a team player in an environment like that, but it can be done. And of course it’s extremely rewarding. [00:21:09] Bill Raymond: We talked about the two switches, value and capability. Let’s talk about the last one, which is responsibility. [00:21:15] Nate Regier: Yes. the first two switches paved the way for the last one, which is responsibility. And this switch is based on the fundamental truth that no matter what happened before, I am a hundred percent responsible for what I do next. And that includes my thoughts, my feelings, and my behaviors, and that’s all I’m responsible for. That’s the other thing. I can’t be responsible for anything else except those things. Now, and I must let other people do the same because part of what it means to be human, individual, human beings is that we do have boundaries. We are also connected, but because we have boundaries, we are also responsible for our behaviors. And this is where a lot of leaders trip up is. They get confused about what they’re responsible for and what they’re not. They either try to take on too much responsibility for other people’s behaviors, feelings, thoughts, or not enough. Either way, we are abdicating our responsibility role in turning the switch off. But also, let’s go back to your creativity situation where really cool, innovative things happen when we just think outside the box. We’re willing to work as a team. However, at the end of the day, in a company, the, that is a means to an end, which is performance. Production. Bottom line. we enjoy doing it, but if that was an end in of itself, we wouldn’t have a job. So ultimately we are responsible for results and we have to create conditions to get there. So responsibility is a fine line. A lot of leaders struggle with this. they just, when push comes to shove, they get confused and start to get messy around the lines, around responsibility. [00:22:45] Bill Raymond: I’d like to drill into that just a little bit more if we could. I, when I think about. Responsibility. I think about the fact that, there’s something I am doing right now that has some sort of an outcome and I’ve taken that on myself in this example. and my clients might say, you are responsible for this component and I might have a team responsible for that as well. The word responsible responsibility, it can take on many different meanings. It can say, here’s the thing that I’m doing, but also I can say, here’s the thing that someone’s told me I am responsible for, or as a leader, this is something that I know, it’s part of my remit. People are going to come to me and say, you didn’t accomplish this thing. How come you didn’t? How does a leader think about responsibility in terms of the things that. they have to do meaning the, that email they need to send the meeting they need to attend the objectives that they set forth versus the people that are,also working with them in the team. But you are looked at as the, as the "one" with the answers. [00:23:56] Nate Regier: Lot of great scenarios there. Let’s take a real simple one. Let’s say I have, I put a lot of pressure on myself because to attend these meetings, it may be unclear whether I have to be there or not, but I feel like I should and I need to show up well, and I need to have everything in order because what if they call on me? I need to have all the answers. And inside I’m scared. I’m scared about how I look. I’m afraid that what if I say something and it’s not accurate? What if I put the numbers out there that my assistant calculated and there’s a mistake? I have these anxieties and these fears as well as all these pressures I put on myself, but I don’t tell anybody about those. All they see is how I’m acting, but they know nothing about why I’m doing that. My choice not to tell anybody and not to ask for help is irresponsible. I am abdicating my own responsibility for my own feelings, and by doing that, I’m setting myself up to fail and burn out. I’m also preventing myself from having a team that can help me and I share a story about that actually in the book. Let’s take another example. I’m a leader and one of my employees comes in and they’re complaining about someone else’s not doing their fair share. how often have we had that? And as a leader, let’s say your knee-jerk reaction is, I’ll go talk to ‘em. I’m their boss. I’ll go talk ‘em. I’ll tell ‘em. And so you go do that. And now what you’ve done is you’ve taken over responsibility for your employee’s job, which is you need to talk to your peer. Your responsibility is to teach your employees how to have tough conversations, not to have those conversations for them. And so what you’ve done now is taken on too much responsibility. So now after three years of this, you complain that you’re always putting out fires all the time, and your employees don’t know how to have civil conversations. It’s you did that to yourself, It’s about not taking responsibility in the moment or taking too much, and therefore you weren’t choosing your behaviors carefully and ended up being overwhelmed, stressed, complaining, feeling negative about your employees. Those are just two examples where that fine line can get pretty dicey. [00:25:51] Bill Raymond: Yeah, I definitely hear you. You there. certainly we’ve all experienced that, right? Where we immediately go into, fix it mode, and let me help you solve that problem. Yeah. And very often that’s not going to get you anywhere. [00:26:05] Nate Regier: Yeah. and then the advice I have for leaders who feel like they’re doing so much and they don’t know where it ends, and they’re feeling overwhelmed and they’re caught. Two things. Get vulnerable and tell people how you’re doing, really doing, ask for help. It could even be just emotional help. Hey, I just wanna share that I’m struggling. Is anybody else out there struggling? Oh yeah, me too. Okay. At least I’m not alone. I feel better now. Both of those things are incredibly difficult things to do for leaders in high pressure situations, and yet when they can do that, they can really start freeing up a lot of mental energy and start realizing the possibility that’s there in compassionate accountability. [00:26:41] Bill Raymond: This is a great conversation. I know we’re wrapping up to the end here. I guess I would like to know how someone might overcome the barriers to getting to this point where they’re starting to think about compassionate accountability because at the very beginning of this podcast, you said, here are the three questions that I always like to ask, but I know that sometimes when we are trying to work on ourselves rather than let’s say, just work on the product that we’re delivering, that can be harder sometimes. So what are some of the barriers and how might we be able to overcome them? [00:27:16] Nate Regier: the data is clear. There’s no argument, there’s, it’s so proven that compassion improves leadership, improves cultures, it makes work better. That doesn’t mean it’s easy, and that doesn’t mean that from where we come from, where I come from what I bring in, my beliefs, my values, my upbringing, my personality, it doesn’t make it easy. And so I’ve identified five different barriers. That people have based on their understanding of compassion or misunderstanding. maybe people feel like, compassion is soft. That’s just for bleeding hearts and if I get compassionate, people will walk all over me. Legitimate concern. I have a chapter dedicated to that. Another one might be, compassion is for selfless servant leaders. And if I’m just give all the time, then what about me? Am I just gonna burn out and I’m already tired enough the way it is. Legitimate concern. I tackle that in one of the chapters. And then just one more is, uh,oh, compassion can’t be learned, my grandmother, she’s so compassionate, but I’m not like her. I could never learn that she was just born with it, those people, legitimate concern, but it also could be a reason why you won’t try. And so I tackle that and really show the evidence that actually compassion can be learned and anybody can learn it. Anybody can do it Well. [00:28:24] Bill Raymond: That’s great. Thank you. And I just want to thank you very much for being on this podcast today, Nate Regier. I really appreciate everything that you’ve shared and I’m excited to be part of this launch for your book, compassionate Accountability, how Leaders Build Connection and Get Results. [00:28:41] Nate Regier: Thank you. You are so welcome, and thank you for being part of this and helping share that message. [00:28:46] Bill Raymond: Yes, of course. I’m happy to. And I guess if anyone wants to reach out and talk to you any further, might they be able to do that? [00:28:54] Nate Regier: Yeah, absolutely. I would say if you wanna learn more about me, LinkedIn is a great way where we can connect. You can look it up, Nate Regier on LinkedIn, or if you go to https://www.next-element.com/resources/books/compassionate-accountability-book/, there’s all kinds of resources there, and you can also get connected to us through that. [00:29:09] Bill Raymond: I will make sure that Nate Regier’s LinkedIn link and the book link are on the https://agileinaction.com website. And if you’re listening to this in a podcast app right now, just scroll down to the show notes, a description, and you’ll see it there. Once again, Nate Regier, thank you so much for your time today. [00:29:25] Nate Regier: You’re welcome. [00:29:26] Outro [00:29:26] Bill Raymond: Thank you for listening to the Agile in Action Podcast with Bill Raymond. Subscribe now to stay current on the latest trends in team, organization, and agile techniques. Please take a moment to rate and comment to help us grow our community. This podcast is produced in affiliation with Cambermast LLC, and our executive producer is Reama Dagasan. [00:29:47] Speaker: If there is a topic you would like Bill to cover, contact him directly at bill.Raymond@agileinaction.com. The Agile in Action with Bill Raymond Podcast The Agile in Action with Bill Raymond Podcast bill.raymond@agileinaction.com williamraymond BillRaymond The Agile in Action Podcast with Bill Raymond serves listeners with unique perspectives of the people working tirelessly to modernize how teams work.	2026-01-13T08:47:41
https://trueguard.io/blog/what-is-free-tier-abuse-and-how-saas-can-prevent-it	What Is Free-Tier Abuse & How SaaS Can Prevent It Product Pricing Documentation Blog Sign In Try it free Try it free What Is Free-Tier Abuse & How SaaS Can Prevent It By Carel Martten Lechtmets SaaS companies give out a free tier to let people try their services first. But this can attract bad actors, causing big losses in revenue. Trueguard's fraud-defense platform fights against fake signups and other abuse . It stops fraud before it starts, saving SaaS companies money. Key Takeaways SaaS companies face big losses from revenue loss due to free-tier abuse . Trueguard's fraud-defense platform stops fake signups and other bad activities. Using an automated fraud defense can greatly cut down financial losses. SaaS businesses can save their resources by catching and blocking fraud early. A strong fraud-defense platform is key for SaaS companies with free tiers . Understanding Free Tier Abuse in SaaS It's key for SaaS businesses to know about free tier abuse to stay profitable. Free tier abuse happens when people misuse free SaaS services. They might do it for bad reasons or to get an unfair edge. Definition and Real-World Examples Free tier abuse can take many forms. This includes automated bot signups , serial account creation , and identity manipulation . For example, someone might make lots of accounts with fake emails or VPNs to hide who they are. Attackers also use free tiers to test stolen credit cards, not paying for the service. "The line between legitimate users and abusers is increasingly blurred, making it challenging for SaaS companies to distinguish between the two." Why Free Tier Abuse Hurts Your Business Free tiers are designed to attract and convert new customers, but when abused, they can quickly become a drain on resources. Fraudulent or excessive usage drives up infrastructure costs, skews product analytics, and can degrade performance for genuine users. What should be a growth engine instead turns into an ongoing expense. As abuse grows more common, many SaaS companies are being forced to reconsider how they structure their free offerings or risk sacrificing both profitability and user trust. Impact Area Description Effect on Bottom Line Infrastructure Costs Abuse leads to increased server and maintenance costs. Negative Service Quality Degradation of service for legitimate users due to abuse. Negative Conversion Rates Abusers rarely convert to paid plans, skewing conversion metrics. Negative The Financial and Operational Impact on SaaS Companies SaaS providers face big financial and operational challenges. The misuse of their free tiers leads to direct financial losses. It also makes running the business more complicated. Direct Revenue Losses and Conversion Impacts Free-tier abuse hurts the revenue of SaaS companies. Malicious actors use free services without paying. This distorts conversion metrics and harms revenue forecasts. Infrastructure Costs and Performance Degradation Free tier abuse drives up infrastructure costs—just a handful of bad actors can strain systems, leaving legitimate users with a degraded experience. Customer Experience and Brand Reputation Effects Free-tier abuse can make service performance worse. This hurts the customer experience and can damage the brand's reputation. Trueguard helps detect and stop such abuse, keeping service quality high. Identifying Common Free Tier Abuse Tactics Free tiers in SaaS offerings are frequently targeted by malicious actors. Understanding the tactics they employ is essential for developing effective strategies to detect and prevent abuse. Serial Account Creation and Identity Manipulation Bad actors quickly create many accounts. They use different emails, phone numbers, and even fake identities. For example, they might use real corporate emails to make it hard to spot fake signups. Automated Bot Signups and Their Patterns Malicious actors use bots to sign up for many accounts. These bots change IP addresses and user agents to hide. By spotting these patterns, SaaS companies can block suspicious activity. Disposable Email Services and Detection Challenges Disposable email services are a big problem for SaaS companies. They offer temporary emails for signing up to many accounts. To fight this, companies must have strong email verification to catch suspicious emails. VPN Usage and IP Hopping Techniques Malicious actors hide their IP addresses with VPNs and IP hopping. This makes it hard for SaaS companies to block them. Companies need better detection methods than just blocking IP addresses. How to Detect Signs of Free Tier Abuse To protect your SaaS business, it's key to spot free-tier abuse early. This means looking at user behavior, using advanced tech, and setting up strong checks. Implementing Email Quality Assessment Checking email quality is a big step in stopping free-tier abuse. SaaS companies can weed out fake sign-ups by looking at email addresses. They check for fake email services, verify email formats, and check the email domain's reputation. Leveraging Device Fingerprinting Technology Device fingerprinting tech gathers info about a user's device, like browser type and screen size. This helps SaaS providers spot fraud and catch multiple accounts from the same device. Analyzing IP Reputation and Network Behavior Looking at user IP reputation and network actions is also key. SaaS companies check IP addresses against blacklists and watch for odd network activity. They also look for patterns of IP hopping or VPN use. Building Effective Risk Scoring Systems Creating a risk scoring system is important. It uses signals like email quality , device data, and IP reputation to judge user risk. Trueguard uses these signals to give real-time risk scores, helping to fight free-tier abuse. By using these detection methods, SaaS companies can cut down on free-tier abuse. This protects their business from losing money and dealing with extra work. Step-by-Step Prevention Strategies for SaaS Companies For SaaS businesses, stopping free tier abuse is key to keeping profits up. By taking the right steps, companies can lower abuse risks and safeguard their earnings. Developing and Enforcing Custom Security Rules Creating security rules that fit your SaaS platform is vital. Look at how users act to spot and stop odd behavior. For example, Trueguard lets teams block or flag threats with custom rules, boosting your service's security . To make these rules, use data on how users interact. This helps spot common abuse tactics. With this info, you can set up security steps that block abuse without bothering real users. Implementing Progressive User Verification Progressive user verification means checking users more as they do more on your platform. It's a way to keep things secure without making it hard for real users. For instance, you might ask for an email check when someone signs up. Then, if they try to use premium features or act strangely, you'll ask for more info. This step-by-step check helps cut down on free tier abuse. Optimizing Security Measures Without Friction Finding the right balance between security and ease is tough for SaaS companies. To stop free trial abuse, pick a strategy that keeps users happy while keeping things secure. Use smart tech like device fingerprinting and IP checks to spot and stop abuse without bothering real users. Prevention Strategy Description Benefits Custom Security Rules Tailored rules based on user behavior Enhanced security, reduced false positives Progressive User Verification Gradual verification based on user actions Balanced security and user experience Optimized Security Measures Advanced technologies for abuse detection Effective abuse prevention without friction By following these steps, SaaS companies can fight free tier abuse well. This protects their business and makes the user experience better. Trueguard: A Solution to Free Tier Abuse Free-tier abuse is a big problem for SaaS providers. Trueguard's automated fraud-defense platform is a reliable solution. It protects SaaS businesses from financial and operational impacts of free-tier abuse. Persistent Device Intelligence Across Sessions and Modes Trueguard collects device and browser intelligence that lasts even after clearing cookies or using VPNs. This helps SaaS companies spot and block suspicious activity. It catches fraudsters who try to hide their online tracks. Multi-Signal Risk Assessment in Real-Time Trueguard's multi-signal risk assessment checks many data points in real-time. It figures out the risk of a user or transaction. This lets SaaS businesses make smart choices and stop free-tier abuse early. Advanced Bot Detection and Network Analysis Trueguard's advanced bot detection spots automated bot signups , a trick used by fraudsters. It also looks at IP reputation and network behavior. This boosts the security of SaaS companies. How the Free Tier Option Helps You Get Started Trueguard has a free tier option for SaaS businesses. It lets them try the platform without paying. This free tier helps companies see if Trueguard works against free-tier abuse. It also lets them add Trueguard to their security setup. With Trueguard, SaaS companies can fight free-tier abuse well. They can protect their businesses from big financial losses. Conclusion: Securing Your SaaS Business Against Free Tier Abuse Free tier abuse is a big problem for SaaS companies. It can lead to lost revenue, extra costs, and harm to your brand's image. To fight this, you need to use identity checks, watch user data, and plan your free offer carefully. Trueguard offers a leading solution for preventing free tier abuse. By leveraging advanced device intelligence, multi-signal risk assessment, and robust bot detection, it enables SaaS companies to identify and block fraudulent sign-ups at the earliest stage - protecting both revenue and legitimate user experience. Keeping your SaaS safe from free tier abuse is key to a strong business and happy customers. With the right security, you can avoid the financial and operational problems caused by abuse. Frequently Asked Questions What is free-tier abuse and how does it affect SaaS companies? Free-tier abuse happens when people misuse free services or trials. This can cause financial losses and strain on the company's resources. It also harms the customer experience and the company's reputation. How do bad actors typically abuse free tiers? What are the financial impacts of free-tier abuse on SaaS companies? How can SaaS companies prevent free-tier abuse? What prevention strategies can SaaS companies employ against free-tier abuse? How does Trueguard help prevent free-tier abuse? Can Trueguard's solution be integrated with existing security measures? What makes Trueguard's approach to preventing free-tier abuse effective? Trueguard Basic is free. Start identifying visitors and signals right away, for free Sign up for free No credit card required. Product Features Sign in Disposable Emails Free Tier Abusers Fake Accounts / Bots Resources Pricing Blog Knowledgebase Documentation Tools VPN and Proxy Checker IP Location Checker Temporary Email Checker Domain Age Checker Legal Terms of Service Privacy Policy Data processing agreement © 2026 Trueguard info@trueguard.io	2026-01-13T08:47:41
https://agileinaction.com/agile-in-action-podcast/2024/01/23/career-progression-working-above-the-waterline.html	The Agile in Action with Bill Raymond Podcast Home Learn More Sponsors Watch now (here is a direct link ) Listen now Career Progression: Working above the waterline Jan 23, 2024 • Bill Raymond Luke Pivac, Luke Pivac, Delivery Lead at Westpac and author of An Agile Playbook for Technical Communicators 🌎 Luke on LinkedIn 📖 Luke's book: An Agile Playbook for Technical Communicators 🏦 Westpac 🎙️ Recommended listening: A day in the life of a SCRUM Master with Michele Magnardini About this podcast episode ⏫ Making the shift from an individual contributor to a leader In today’s podcast, Luke Pivac, Delivery Lead at Westpac and author of An Agile Playbook for Technical Communicators, joins the podcast. Luke shares valuable lessons that will help new or aspiring leaders transition from a role as an individual agile team contributor. Luke and Bill share stories and advice that will resonate with you to grow and improve your leadership skills. If you are a leader hiring or promoting team members, you will find this conversation invaluable to provide a successful transition for that new role! ✅ Working above the waterline to emphasize the importance of strategic thinking and leadership in Agile environments ✅ Bridging communication gaps by translating complex technical solutions into business impacts ✅ Adapting to unexpected changes while maintaining agile values 🎉 Advice for Aspiring Agile Leaders stepping into new leadership roles Transcript (transcripts are auto-generated, so please excuse the brevity) [00:00:00] Introduction and Guest Presentation Bill Raymond: Hi, and welcome to the Agile in Action podcast with Bill Raymond. Today, Luke Pivac, who is the author of An Agile Playbook for Technical Communicators is joining us, and we’re going to talk about working above the waterline, and we’ll learn a little bit more what that means shortly. Hi, Luke. How are you doing today? Luke Pivac: Hi, Bill. Yeah, good. Thanks. It’s really great. I’m talking, coming from you from sunny Auckland, New Zealand. And yeah, everything’s going great here. How are you? Bill Raymond: Great. A little bit of a wet San Francisco for me. Could you share a little bit about yourself for people who may not know you? Luke Pivac: Yeah, of course. Thanks for the opportunity as well getting me to join you a very interesting and great podcast. I wanted to tell your listeners about myself. My name is Luke Pivac as your listeners will already know, I’m from Auckland, New Zealand I’m currently working as a delivery lead in the banking industry. I’ve been working in what people call IT since 2008. I started out as a technical writer working at a marine electronics company called Navico. And the technical communication for about probably five to seven years and I eventually worked as a Scrum Master and then became a workflow lead and then now I’m a delivery manager and in between those times I was working as a project manager and consultancy in agencies for a couple of years and yeah Agile’s been part of my life since 2014 when I got my Scrum Master certification from https://scrum.org. And yeah, I’ve lived and breathed agility for much of my time the past 10 years. It’s been a great experience and I’d love to share it with you guys. Bill Raymond: Yeah. I’m looking forward to it. [00:01:41] Understanding Agile: Luke’s Perspective Bill Raymond: And I think that leads us well into the next question, which is what does Agile mean to you? Luke Pivac: I think Agile to me is about working with people together collaboratively to solve really hard problems one chunk or one bite size at a time. And it’s about. Being an active listener and embracing servant leadership, putting others first and leading a team of very talented people to work on problem solving very complex things by using simple techniques, such as breaking things down, working together. Luke Pivac: The thing about agility that I love is. That, team ethos. And although you can do a lot of this in waterfalls, the great thing about agility to me is, working together in small bursts of time and reflecting and having a look at that, what you’ve done, what you did well, and then, having that Brainstorm session about what you can do better and then picking up the tools and doing it again and constantly reviewing your work, inspecting and adapting as you go. Luke Pivac: It’s really quite amazing and I like how it aligns with a lot of scientific methods about like empirical metrics, which is, you can only know or forecast what you’ve done from based on past work. And agility seems to be a great rhythm and cadence to do that. And it makes sense to me. Luke Pivac: Especially a lot of thought leaders now using agility to get things done working together as a team. It’s very empowering to me and gets me excited. So that’s what I love about agility. Bill Raymond: I really love that. And you know, that’s what our podcast is all about. You know, a lot of times people say, well, Agile, that’s the thing that we tried, and it didn’t work out. I noticed you even said you’re a Scrum Master earlier, but you never talked about any process or any specific canned way of doing things. Bill Raymond: You talk about how you work together and collaborate as teams and embrace servant leadership and make sure that you get things done quickly so that you can test it. I really appreciate all of that because that’s very often confused with, oh, we tried to implement some sort of a process that didn’t work. [00:03:55] Luke’s Journey from Technical Writer to Scrum Master Luke Pivac: Yeah, I think I learned earlier on I worked at a small startup company in 2014 as a technical writer, but there was some conflict between the developers at the time and the testers, they weren’t yinging and yanging so they said, oh, you’re a technical writer, you’ve got communication as part of your profession, do you mind being the Scrum Master? Luke Pivac: And I went okay, it sounds interesting, what’s needed to be involved? And I did a bit of research and I realized it was more than role calling and how you what are you doing today and what are you doing tomorrow so I asked my boss to go on a two day Scrum Master course and I realized that, In this untested environment, I could actually apply some structure to a non-structured environment. Luke Pivac: But I learned quite quickly within six months that running these teams, it’s not just, applying that structure, but actually, getting people involved and, getting them on the same page. So it was, there was a lot of trials and tribulations. It’s not just having a scrum structure of, having a daily stand up, that routine is really good, but it’s actually about empowering the people to find those little delights, little insights, and that is about basically getting people to do some work and then testing it and then reflecting back on that and going through that day in, day out. Luke Pivac: And through that routine through that robust, framework that people learned quite quickly and it wasn’t just about capturing what you’ve got, but actually implementing it. Getting those actions from your retrospectives and putting them into the backlog so the team can prioritize and then, run forward with it. Luke Pivac: Yeah, that’s been that was a really fantastic, enjoyable, and humbling experience. And from that I realized that my leadership maturity excelled quite a way and I it gelled for me and I got excited to get out of bed in the morning again, not just being a technical writer, but being a Scrum Master and it became my passion very quickly. Bill Raymond: Right. [00:05:48] Concept of Working Above the Waterline Bill Raymond: And I think that leads us really well into the discussion that you wanted to have, which was to talk about working above the waterline. What do you mean by that? Luke Pivac: Working above the waterline, it’s it’s what do we call a metaphor for the different levels of awareness and agility. So, you could, let’s say if you’re below the waterline, it’s the teamwork. It’s the ethos of it’s working with your scrum team. It’s working with your developers. It’s working with your Scrum Master, working with your product owner on those sprint goals and checking your velocity. It’s the teamwork that you do every day. And there’ll be a lot of tactical decision making. But when you raise yourself above the waterline, it’s more about the leadership. Luke Pivac: A lot of, pure agile people don’t believe that there should be project managers that don’t believe there should be these. Luke Pivac: Different kind of aspects that you get in traditional waterfalls environments. But those people are there, but they just, they are above the waterline. You still need people to have a budget to sign that budget off. We’ve all got people to answer to. And those people, if you can expand yourself from the waterline to above the waterline and start thinking strategically with these people that need to run the budgets that need to do risk management that need to keep the lights on every day. Luke Pivac: It can be quite empowering, and it gives you, not just a helicopter view, but a big picture view of of what’s going ahead. This stage of being above the waterline, it’s it’s about setting direction. It’s about making strategic decisions. It’s about providing guidance, not just to your team, but to the wider team. Luke Pivac: So, it could be fellow Scrum Masters. It could be, it could be the agile coaches. It could be the product owners, the product managers and it’s also about not just setting your own vision but looking at the organizational vision and aligning to that. That’s what I mean about being above the waterline. Luke Pivac: It’s about not just being immersed in your own world, but, having the skills and capability to think strategically and see what’s happening above. And that’s where the magic does happen because you need to get a lot of alignment. And it’s really important to have that mindset, especially if you’re in a regulatory or a compliant environment. Communicating with your superiors and demonstrating your ability to take on more responsibility as you grow as a Scrum Master, as you grow as an agile specialist, will lead you into being a really proactive servant leader and a strategic one as well. Bill Raymond: Yeah, I think that’s important. You know, we often talk about how you might grow in your team from, let’s say, from being, if you will, a contributing team member, whatever you want to call that role to someone that is more in the leadership perspective. [00:08:30] Bridging the Gap: Communicating with Leadership Bill Raymond: So maybe a Scrum Master or a project manager and, but very often the communication starts and stops with the team and what you’re talking about here is going further than that and talking to other team members and leadership in the organization and very often we can have a very different language, can’t we? I mean when you’re talking about your objectives and they’re talking about their objectives, they could be very different. Bill Raymond: For example, I know that when I work, in, product Teams. People talk about their objectives as releasing some sort of a new feature, making sure that this customer need is met verifying and validating that their code is of good quality. But then when you talk to leadership and you tell them all these things, it almost feels like they’re not hearing you. Bill Raymond: Well, the challenge here is that they’re, they might be hearing you, but you’re not talking in their language in that they want to understand how that’s going to affect the bottom line or prevent the next security attack. I think you use the word bigger picture and, and very often that’s where we see some of those disconnects happen. Bill Raymond: Having that understanding, that shared understanding as to who we are and our roles and what our objectives are goes a long way towards, if you will, improving how we all work together. Luke Pivac: Absolutely. As you were conversing with me then a couple of things came to mind and it’s especially working under the waterline with your team, we’ve all got to write user stories, we’ve all got to do planning and some of that communication about writing a user story, as a user, I need to do something like this so I can do this. Luke Pivac: That’s all about having a business perspective, a customer perspective. And I think a lot of. The work that we do under the waterline within the teams. It does come to surface and it’s already there. Like I was saying, the role-based user story script and having defining your goal in plain language. Luke Pivac: I remember when I was a Scrum Master working in my current role, we had problems communicating epics to people outside of our team or even our service group or squad. And, It bears to mind if you’re stuck in an elevator and you’re in there with the CEO and they ask you what you’re working on that’s the way I pitched that elevator pitch. Luke Pivac: It’s that’s a really good script for writing your epic. So, this is for somebody so that we can do this and the value is this. It will provide further benefits into it. And that’s where you can put it in the description. What are the short-term benefits, the short, long term goals? Luke Pivac: What’s your, what are you trying to do in this allotted time? And that’s a really good place to start to try and communicate with people above the waterline and outside of your squad or your service group or your sprint team. And, I think if we can put things into plain language, speak them in active words, and use one of those scripts like the user story or the elevator pitch, we’ll be in a better way to frame the talk and a better way of simplifying the language that you can have a shared understanding with and half the time, when you’re doing a roadshow or you’re doing a Okay. Luke Pivac: You’re doing a presentation or in a review and you might have lost the audience if you took you’re going to take so you just got to think about what’s the value you’re bringing to the business by doing this work and I don’t think it unreasonable to think in that way because even technical people need you need to justify what you’re doing, whether you’re refactoring some work or you are moving to a different platform. Why are you moving to a platform? What’s the business case? There’s always that kind of rationale behind it. And if you can get those into words that people can understand, you’re halfway there with trying to get, the work that excites you and gets done and adding that value to the customer. It’s a really good way to amplify and move forward with. [00:12:28] The Consultant Experience: A Different Perspective Bill Raymond: As you’ve made the shift to taking on more of a leadership position and working with leaders, what are some of the experiences that you’ve had and, how does that conversation shift? Luke Pivac: Yeah, that’s a really good question. I think like I mentioned earlier, I worked in agencies, or I was a consultant for a couple of years and I came out straight from being a Scrum Master and my new role I went into was Scrum Master slash project manager. Luke Pivac: There’s nothing more humbling than, explaining to your client, your stakeholder, why you’ve gone over budget, especially when, if you’re a Scrum Master and project manager and I do appreciate that there’s a conflict between those two roles, but sometimes when you’re in a small boutique agency, you’ve got to put on multiple hats and the great thing about that is that it gave me a more humbling experience, not just working in product, but working for the client and working for the business, you’ve got to wear many hats and you’re more accountable for the budget and the well-being of others. Luke Pivac: For me, that was quite humbling. And then coming back into product development and working for a bigger organization, I had more experience and more perspectives and different points of view and I believe that was a great experience and it moved me ahead of a lot of my counterparts and, what I can expect and what, the boundaries that we have, what we can do as opposed to, oh, we can’t do that, we can’t do this. There’s always a, where there’s a will, there’s a way. And I think having different experiences of those, perspectives gives you an appreciation for other people’s points of view, which I think is healthy. Bill Raymond: I remembered I was in a meeting with my manager at my last full-time job for quite some time was he sat down with me and he said, Bill, I feel like you’re a consultant. Bill Raymond: And you should go try doing that. And he said, I’m not trying to fire you. I’m not letting you go anything like that, but I suggest that you consider it. And he actually had me talk to a few people and I did that. And it’s really going outside your comfort zone, but I will tell you, it’s very different being a consultant versus an employee, and one of the things that you and I talked about at length before we did this recording for this podcast is the fact that when you have a client and you’re the consultant, the communications are very often very different. If you’re an employee, people say, I’ve hired you for the long term. I want to help you grow. I’m going to provide you the capability to find new opportunities in the business. Bill Raymond: If you’re a consultant, they’re saying, we’re hiring you to do this thing. I’m going to be on top of you all the time. I’m going to point to you as the person that needs to get these things done. And you very much feel on the spot all of the time. And you learn pretty quickly, not only how to build a thick skin, but also the way in which you need to communicate with these people that are managing your budget. Luke Pivac: Yeah, absolutely. I was at an agency and then COVID redundancies came through. So, I had to go contracting for a number of months and I contracted for a New Zealand health company here during the COVID times. And what was humbling about that was, I was on a rolling monthly contract. Luke Pivac: So I had to perform and, there was us and I had 30 DevOps people, looking at me for leadership and I was speaking with, the current bosses at the time and they were indicating to me, we need to try this and, this was COVID and we’re working from home quite remotely, but they gave me the room and the trust to try a few things that I thought might work and through some trial and error, they did. Luke Pivac: Long story short was that one thing I noticed during that pressing time was especially me being a contractor that they look at you and they rely on you more for making technical choices on a whim and they’re looking at you for guidance and leadership. So, you always got to bring your A game every day. Luke Pivac: I don’t know if that’s my perfectionist mind telling me, but the fact that I was (a), I had to prove, for my contract to renew and (b) I was being employed on a special consultancy fee. So, I had to perform. It made me I didn’t think that way and it was just basically clear the noise out and I got more focus and I became a lot more myopic in a good way on focusing on what’s task at hand and it was being quite ruthless but also you know applying some of what you’ve learned or you didn’t know but you did and it just all comes out so I had to do a lot of technical planning but I got into a routine and I actually got quite excited from it. Luke Pivac: That experience was really enjoyable and memorable and I loved it, but thinking back now, doing that long term, I don’t know if it was sustainable but that experience will never leave me for the rest of my life and I, like I said, I went back into full time employment and I think I reaped the rewards of that experience because it was, a once in a lifetime experience for me. Luke Pivac: Being in that environment gave me this pseudo authority that they probably wouldn’t listen to if I was a full-time employee as a Scrum Master. And people above the waterline kind of left me to it because I had a plan, they, I ran it past them they okayed it and they just let me run with it. Luke Pivac: And a lot of my experience, maybe because I was a contractor, I had all ears listening to me and, and I was made sure I was available to provide guidance and that was really great experience. I enjoyed it. [00:17:56] Adapting to Change: The Agile Way Bill Raymond: Sometimes the need to stay on target, if you will, and make sure you get something done and trying to push that objective down through the teams. It’s very easy to get to a point where you break agility, where you don’t give the teams that breathing room that they need in order to make a decision and prioritize the work that they’re going to do. Bill Raymond: Did you find any kind of challenges with that and how did you overcome them? Luke Pivac: Stuff happens all the time. And if you’re not exactly agile if someone comes to you with something that just blows everything out of the water and you just go, oh, we’ll have to put it in the backlog. It’s a lot of too many people to say, oh, put it in the backlog and prioritize them. Luke Pivac: But sometimes you’ve got to pull that lever and go, the stuff we’re working on. Yeah. Things have changed. The scope’s changed. Something’s happened. I could be COVID, or it could be the stakeholders decided to go for another platform. It could be a number of things. And it’s your ability to respond to that change that makes you agile, there’s no secret about it’s okay to follow a plan, but it’s your it’s your ability to respond to change that, makes yourself better. This is why the military to do drills all the time. And it’s like what. The way you do agile is you don’t practice, but as you do, you’ve got these, you’ve got these guardrails in place, like sprint planning, you’ve got your retro, you’ve got your daily standups. Luke Pivac: These are your drills to learn from what you’ve done in the past. And as long as you’re not repeating the same things, cause you’re learning continuously all the time you become better at that. And that is through change. Luke Pivac: So, a lot of that’s about being flexible. It’s about working through your sprints and reflecting and adapting on what went well and what didn’t. And over time, when the proverbial hits the fan, you become more open and more responsive to things. And looking at the big picture and saying it’s not what we can’t do, but what can we do in the constraints of time. And sometimes it might be having a hard conversation and that’s where thinking above the waterline and seeing what the company’s vision and their goals are helps you align with your team goals, and you know your own personal goals and it’s about adaptive leadership. Luke Pivac: And if you look at that big picture and seeing where you’ve got shared goals and shared and common understanding, it helps streamline things. It is a process though. Bill Raymond: We have a lot of leaders that listen to this podcast, people that are looking to bring agility into their organization or even just understand what it means. Bill Raymond: Very often product teams, especially technical product teams, specifically. They have a tendency to know and understand what it is that we’re talking about. Bill Raymond: The words sprint and user stories, they flow off their tongues every single day. But once you go above the team level and you get to the leadership level, not all organizations have adopted this same approach to how they manage their business. Bill Raymond: So, when you become a leader and you’ve moved out of, if you will, this, this purely product based team based Agile environment, and you’re moving into a leadership position, there are some good things that come out of I’m going to do air quotes now "doing agility." Bill Raymond: Oftentimes I’ve found that just helping leaders understand a little bit more about why the product teams work a certain way that can actually help them if they start working in a similar fashion. Are there any kind of improvements that you’ve seen working with your leadership peers to help, if you will, bridge that gap between how the leadership teams may work versus the product teams? Luke Pivac: Yeah, I think I was, I’ve been blessed or fortunate enough to have, leaders above me have some understanding or about agility, but it’s probably more about the agile mindset especially with working with leaders above that, and they’ve got, multiple hats wearing all the time, and their time is poor and explaining the benefits of agility is probably more about the values, the principles are there, they can be taught and if you’re fortunate enough to have executives who can maybe read about Agility, and I imagine they have already, but having a common purpose or a shared understanding is highly important. So having that vision, that mission, and some understanding of the Agile framework is quite important. Luke Pivac: And, think about those elevator pitches, those user stories, explaining to people simply what you work on. What are you working on? And it’s not just about, when you do your sprint planning and you’re writing those user stories It’s if anyone can look at your backlog and it should be open to it. Luke Pivac: And it’s same with your roadmap because that comes from your backlog. Your roadmaps need to be something that you can show your stakeholders. And this is what we’re working on this quarter and next quarter. And they look at it and they go, oh, I get that. That means a lot to me and having gone through that process explaining the technical jargon into business speak is really powerful process and we can never have enough simplification of communication between the two worlds because that bridge is highly important and if you can master that you’re going to go very well for yourself and your organization. Luke Pivac: Part of that. I would recommend having a shared understanding. So like I was talking about before getting some roadmaps up up and above. This is what the team’s working on. You don’t need to look at our backlog, but the essence of what your backlog is and the fundamentals those milestones. So this is what I talk about. Luke Pivac: There’s confusion and being above the waterline. They do want milestones. This is a thing in project management, product management as well. And a lot of Agile teams, they work on the initiatives, they work on the effects, they work on the user stories. They don’t necessarily know the value of the point of milestones, but those milestones are your outcomes. Luke Pivac: Those are your commitments. And that’s the roadmap. People above the waterline are looking at your team commit to. So, if you can find a way, whether it’s a ticketing system, whether it’s project management tool, or some information radiator, live data that people can look at. Luke Pivac: Those milestones are your commitments to what you are committing to for the next quarter. When you see executives or people above the waterline’s faces when they see this lovely information radiator and it’s well planned, and they know because it’s agility. Luke Pivac: We don’t know what’s around the corner, but this is the road map and this is what our vision is. That buys them a lot of confidence. A forward-thinking product owner, a forward thinking Scrum Master, forward thinking developer, Development team can see what’s on the horizon and start planning for it and being open to change. Luke Pivac: That’s healthy. That’s ambitious. And that is shepherding the future. So hopefully that answers your question. Bill Raymond: I fully understand what you’re saying. [00:24:42] Advice for New Leaders in Agile Environment Bill Raymond: We are recording this podcast at the top of the new year. Bill Raymond: We know that January, February time period is when most companies hire new employees or employees get that boost in their job and suddenly they’re promoted and now they have more senior roles that they’re taking on. And I guess my question for you is, if someone’s coming into this new senior role, and they’re hearing you talk about working above the waterline. Bill Raymond: What are some takeaways that people could use, if you will, today to start thinking a little bit differently about their role that might be fairly new to them. Luke Pivac: Yeah, absolutely focus on building those relationships. When I was a Scrum Master, I always talked about community of practice or having a network of likeminded people. Talk to your fellow Scrum Masters, product owners have a chapter, they might have a guild, whatever you call it, a professional development group where they can share experiences and, and Knowledge. Luke Pivac: Do that networking. It’s similar to working whenever you’re above the waterline. You’ve got to reach out to compliance champions, to risk managers, to product managers to other agile coaches. It’s about building those relationships and networking and instead of working in a scrum team, you’re working in a scrum of scrums team. Luke Pivac: So that’s working with likeminded individuals. It’s probably more about running high level planning meetings as opposed to a planning session. So that’s basically working with other product owners and seeing what your shared goals are, seeing where you’re aligned to that. Are you on track or you’re not? Luke Pivac: There’ll probably be a lot more high-level reporting to go through. So just to break it down and keep it simple, because there’s a lot to unpack there. Focus on milestones and outcomes. Outcomes, just like you worked with your sprint team, but this is for the bigger pieces of work, i. e. for your EPIC. Luke Pivac: What does that EPIC align to? It’ll probably align to an initiative. It’ll probably align to a program. And within that, EPIC will be, and Program will be some milestones that you need to commit to and deliver. And those are your outcomes. Luke Pivac: You need to move the needle, like from delivering you might be off track, program might have gone from green to amber. You need to, get a change plan in there to get it back on track. You need to start thinking more tactically and strategically how to get not just on track, but to see what the next big thing is. Luke Pivac: And that’s about broadening your scope. And it’s about looking outside of your hemisphere and seeing what the blind spots are. And you can only do that by having higher level meetings, building those relationships with your project managers, program managers, architects, the wider group and having a framework that comes in through with that. Luke Pivac: There’s things like compliance and Regulatory commitments that you need to make. This is why being above the waterline isn’t just about being agile. It’s about being tactical. It’s about being strategic. And it’s about working with the framework that the organization has tried to try to enhance, but using an agile mindset to do that. Luke Pivac: And that’s about having a growth mindset about learning what by doing and then reflecting and changing things that didn’t work for the better. It’s about building strategic relationships and building relationships with other people and maintaining it for the betterment of the organization. And it’s about probably having some SMART goals and KPIs within your milestones, within your epics, as opposed to the user stories and tasks that you might originally, have been working with and then at the end of the day, it’s trying to paint a bigger picture. Luke Pivac: So, make sure that you’ve you know, have a picture drawn up before you share it and it’s your strategic goals. Sometimes it’s good to look into the company research, having a look at what the vision is, what the mission is, having a look at your existing program and your initiatives and seeing how well described they are. Luke Pivac: This is the beauty about being new in a position. You’ve got fresh eyes and you’ve got your own experience. It’s maybe it’s a good time to look at what currently is there and the documentation and the information radiators and trying to ask someone to explain it to you if you don’t understand and calling things out because sometimes people have been doing it for a long time, take things for granted and they lose that big picture view. So, if you’re new, start questioning because you’ve got, you’ve got like maybe, I don’t know, a few couple of months grace to ask questions. Use it, be a clean slate. Ask these things and half the time you’ll be adding value because these people have overlooked it. Luke Pivac: So, use that ability of being new to question the status quo and you learn at the same time. [00:29:26] Conclusion and Contact Information Bill Raymond: Well, Luke Pivac, that’s a great way to wrap up this conversation. I really appreciate the time that you have spent with us today. Before we wrap up though, could you share if it’s okay, if someone reaches out to you to further this conversation? Luke Pivac: Oh absolutely, they can contact me on LinkedIn it’s just my name, Luke Pivac just put in the search bar, you’ll find it. Bill Raymond: Great. And I’ll also make sure that we share links to your book. And we did a lot of conversation today around Scrum and user stories and a lot of terms like that. So, I will also share some useful podcasts that you might also want to check out from the Agile in Action podcast. And I’ll put those all, including Luke’s contact information from LinkedIn into thehttps://agileinaction.com website. And of course, I’ll make sure that I put that into the show notes, the description of any kind of podcast app or video player that you’re watching this podcast on right now. Luke, thank you so much for your time today. I really appreciate it. Luke Pivac: Thank you, and thank you listeners, thank you for your time, I enjoyed it. Speaker: Thank you for listening to the Agile in Action Podcast with Bill Raymond. Subscribe now to stay current on the latest trends in team, organization, and agile techniques. Please take a moment to rate and comment to help us grow our community. This podcast is produced in affiliation with Cambermast LLC, and our executive producer is Reama Dagasan. Speaker: If there is a topic you would like Bill to cover, contact him directly at Bill.Raymond@agileinaction.com. The Agile in Action with Bill Raymond Podcast The Agile in Action with Bill Raymond Podcast bill.raymond@agileinaction.com williamraymond BillRaymond The Agile in Action Podcast with Bill Raymond serves listeners with unique perspectives of the people working tirelessly to modernize how teams work.	2026-01-13T08:47:41
https://www.suprsend.com/customers/how-teachmint-boosted-user-engagement-by-2x-with-multi-channel-notifications	How Teachmint Boosted User Engagement by 2X with Multi-Channel Notifications? Platform Workflows Craft notification workflows outside code Templates Powerful WYSIWYG template editors for all channels Analytics Get insights to improve notifications performance in one place Tenants Map your multi-tenant setup to scope notifications per tenant In-app Inbox Drop in a fully customizable, real-time inbox Preferences Allow users to decide which notifications they want to receive and on what channels Observability Get step-by-step detailed logs to debug faster Integrations Connect with the tools & providers you already use Solutions By Usecases Transactional Trigger real-time notifications based on user actions or system events Collaboration Notify users about mentions, comments, or shared activity Multi-tenant Customize templates, preferences & routing for each tenant Batching & Digest Group multiple updates into a single notification Scheduled Alerts Send timely notifications at fixed intervals or specific times Announcements / Newsletters Broadcast product updates or messages to all users Pricing Developers Documentation Quick Start Guides API References SuprSend CLI SDKs System Status Customers Resources Resources Blog Join our Slack Community Change logs Security Featured Blogs A complete guide on Notification Service for Modern Applications Build vs Buy For Notification Service Sign in Get a Demo Get Started How Teachmint Boosted User Engagement by 2X with Multi-Channel Notifications? Industry Education Based in Bengaluru, India Business type B2B2C Deployment method Cloud Features used Multi-tenant,Preferences,In-app Inbox,Batching & Digest Ready to start? Book a demo Challenge Teachmint’s manual reporting and single-channel alerts caused users to miss critical updates and overwhelmed them with unprioritized notifications. There was no in-app inbox for catching up later, no user control over preferences or digests, and every change required developer effort—slowing releases and limiting engagement. Solution By integrating SuprSend’s multi-channel infrastructure, Teachmint centralized notifications across email, push, WhatsApp, and in-app inbox. SuprSend’s workflow engine enabled digest summaries, preference enabled user-controlled delivery, and event-driven architecture enabled automation—reducing developer load and making notifications more personalized and efficient. Outcome Teachmint doubled engagement among school owners within three months, cut notification deployment time from days to minutes, and gained deep visibility into notification performance. With real-time alerts and user-driven preferences, both engagement and satisfaction improved significantly across their platform. "SuprSend is not just a notification engine for us; it’s an integral part of our product offering. It gives school owners access to critical information in real-time, something that wasn't available before." Rahul Singh AVP of Product, Teachmint Teachmint is a leading platform in the ed-tech space, offering schools and educators a range of tools to streamline operations, from managing courses, and attendance to handling fee payments. Their mission is to make education management simple and effective for everyone involved. Challenges Teachmint Faced Teachmint was encountering some hurdles with their alerting process: Manual Report Generation and Delivery: The process of generating and delivering performance reports was manual, labor-intensive, and prone to errors. Customer account managers had to compile and send reports individually, leading to inconsistent timelines and data inaccuracy. Additionally, reports often required multiple revisions to meet specific customer needs. ‍ Missed or Overlooked Notifications: Users, especially school administrators, missed important updates because they received too many notifications without clear prioritization. There was no central location within the app for users to review these notifications late. Limited User Control: Users could not choose how and when they wanted to receive notifications. This lack of customization was causing frustration and reducing overall engagement with the platform. Development Bottlenecks: Every time Teachmint needed to update or tweak its notification system, it required significant time and effort from its development team. Simple changes could take days, slowing down the team and delaying important updates. Here are some of the use-cases for which Teachmint sends notifications to its users. CATEGORY NOTIFICATION USE CASES Administrative Alerts Fee Collection Alerts, Discount Approval, Leave Approval Requests, Communication Errors Performance Monitoring Attendance Notifications, Evaluation Reminders, Daily/Weekly Reports Engagement and Updates New Admission Alerts, Event Reminders, Teacher Assignment Alerts Custom Requests Custom Report Requests System Alerts Notifications regarding platform, status, feedback When faced with Build vs Buy decision, Teachmint moved with SuprSend due to the following reasons: Leveraging external expertise – SuprSend provides specialized notification infrastructure now and for future. ‍ Comprehensive multi-channel support – reduced need for additional development efforts for going multi-channel. ‍ Scalable and flexible solution – easily adapted to Teachmint’s growing user base. ‍ Rapid deployment – enabled fast integration and go-to-market for notifications. ‍ Optimized resource allocation – allowed Teachmint to focus resources on core product development. ‍ Cost-effective choice – avoided the high costs and time commitment of a custom-built system. "Building a notification system internally would have been too time-consuming and complex. Even if we had prioritised building it, it would have taken a lot longer and wouldn't have been as capable as SuprSend." Rahul Singh, AVP of Product at Teachmint Let’s see how they implemented our notification infrastructure in their stack. The Solution Teachmint needed a more efficient way to manage notifications—one that would improve user experience and ease the burden on their developers. Here’s how they used SuprSend to tackle their problems. 1. Smarter Notification Management Multi-Channel Notifications: Teachmint implemented our multi-channel notifications feature that allowed notifications to be sent via multiple channels—email, push notifications, in-app messages, and even WhatsApp. This ensured users received updates in their preferred channels. In-App Inbox for Activity Alerts: To prevent important messages from getting lost, Teachmint added the off-the-shelf in-app inbox where all notifications could be stored. This meant that even if a user missed an initial alert, they could easily catch up later. "Activity alerts are crucial because they allow business owners to stay informed without needing to check the app constantly. This has given them a sense of control and assurance about their business performance." Rahul Singh, AVP of Product at Teachmint 2. Giving Users More Control Personalized Preferences: Teachmint introduced SuprSend’s Preferences module which allowed users to set their notification preferences. This way, users could decide what types of notifications they wanted to receive and through which channels, reducing the likelihood of notification overload. ‍ Users converting notifications to Digests: Teachmint started giving control to their users where they could mention whether they want to receive instant alerts or a summary of alerts as a digest at the end of the day. For instance, instead of sending separate notifications for each fee transaction during the day, a single summary notification would be sent, improving clarity and reducing disruption. They could do it in seconds with SuprSend’s workflow engine, by adding the Digest node in their workflow, which otherwise would have taken weeks to develop. 3. Streamlined Development Simplified Workflow Creation: With the new system, Teachmint’s developers could create and deploy notification workflows much more quickly. What used to take days now could be done in minutes, freeing up the team to focus on other critical tasks. Event-Driven Notifications: Notifications were now triggered by specific events within the platform, such as a fee payment or an assignment submission, which would go to multiple channels. Teachmint’s backend had to simply publish events to SuprSend, without handling any complexity of preferences, templates, batching, and digesting in code. A reliable system that required little or no maintenance. ‍ Multiple user alerts: The same event could notify different users (school owner, Teachmint’s account managers) without sending duplicate events. Results Teachmint’s efforts paid off in several key ways: 1. Boost in User Engagement: Owner Engagement Rate: The number of school owners engaging the Teachmint’s app doubled over three months, indicating a substantial improvement in engagement among key decision-makers. Higher Interaction Rates: Following the rollout, user interaction increased significantly. Around 50% of users regularly check their in-app inboxes, with 30% of those users taking further actions like making approvals or reviewing attendance records. ‍ Improved Information Delivery: Critical notifications were consistently received and acted upon, increasing satisfaction among school administrators and parents. 2. More Efficient Notification Management: Faster Implementation: The time required to update or deploy new notifications dropped from several days to just minutes. This allowed them to send more types of notifications to engage customers without overwhelming them. Better System Reliability: With enhanced tools for monitoring and troubleshooting, the notification system became more reliable, reducing the likelihood of missed or failed notifications. 3. Increased Revenue Contribution: Activity Alerts as a Revenue Contributor: The newly released Activity Alerts feature has started contributing to revenue. While the numbers are currently modest, this feature shows promise as a growing source of income. 4. Visibility into Notification Performance: SuprSend provided Teachmint with better visibility into the performance of their notifications, allowing the team to understand which types of notifications were most effective in driving user engagement. This data-driven approach enabled more informed decisions on future updates and enhancements. "SuprSend is not just a notification engine for us; it’s an integral part of our product offering. It gives school owners access to critical information in real-time, something that wasn't available before." Rahul Singh, AVP of Product at Teachmint Teachmint’s success story illustrates how leveraging the right tools can dramatically enhance user engagement, streamline operations, and drive growth. Other success stories This is some text inside of a div block. This is some text inside of a div block. Ready to transform your notifications? Join thousands of product & engineering teams using SuprSend to build & ship better notifications faster. Get Started for Free Book a Demo PLATFORM Workflows Templates Preferences Observability Analytics Preferences In-app Inbox Multi-tenant Integrations CHANNELS Email SMS Mobile Push Web Push Whatsapp In-app Inbox & Toasts Slack MS Teams SOLUTIONS Transactional Collaboration Batching/Digest Scheduled Alerts Multi-tenant Newsletters DEVELOPERS Documentation Changelogs SDKs Github API Status RESOURCES Join our Community Blog Customer Stories Support SMTP Error Codes Email Providers Comparisons SMS Providers Comparisons SMS Providers Alternatives COMPANY Pricing Terms Privacy Security Sub-processors DPA Contact Us SuprSend for Startups © 2025 SuprStack Inc. All rights reserved. SuprSend By clicking “Accept All Cookies” , you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. 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https://devblogs.microsoft.com/visualstudio/accessibility-improvements-in-visual-studio-2019-for-mac/	Accessibility Improvements in Visual Studio 2019 for Mac - Visual Studio Blog Skip to main content Microsoft Dev Blogs Dev Blogs Dev Blogs Home Developer Microsoft for Developers Visual Studio Visual Studio Code Develop from the cloud All things Azure Xcode DevOps Windows Developer ISE Developer Azure SDK Command Line Aspire Technology DirectX Semantic Kernel Languages C++ C# F# TypeScript PowerShell Team Python Java Java Blog in Chinese Go .NET All .NET posts .NET Aspire .NET MAUI AI ASP.NET Core Blazor Entity Framework NuGet Servicing .NET Blog in Chinese Platform Development #ifdef Windows Microsoft Foundry Azure Government Azure VM Runtime Team Bing Dev Center Microsoft Edge Dev Microsoft Azure Microsoft 365 Developer Microsoft Entra Identity Developer Old New Thing Power Platform Data Development Azure Cosmos DB Azure Data Studio Azure SQL OData Revolutions R Unified Data Model (IDEAs) Microsoft Entra PowerShell More Search Search No results Cancel Dev Blogs Visual Studio Blog Accessibility Improvements in Visual Studio 2019 for Mac February 10th, 2020 0 reactions Accessibility Improvements in Visual Studio 2019 for Mac Václav Vančura Senior Designer, Visual Studio for Mac Show more Visual Studio for Mac is retired Visual Studio for Mac was retired on August 31, 2024 in accordance with Microsoft's Modern Lifecycle Policy . While you can continue to work with Visual Studio for Mac, there are several other options for developers on Mac such as the preview version of the new C# Dev Kit extension for VS Code.   Learn more about support timelines and alternatives. The release of Visual Studio 2019 for Mac version 8.4.4 includes numerous developments in the color representation of icons, and to warning and error status messages. The new appearance is easy to spot, and the new color palette is highly noticeable. Let me explain why these changes were necessary, and what exactly was changed. Currently, more than 1 billion people experience some form of disability. There are various types of obstacles people must live with – mobility, cognitive, neural, speech, and hearing. But let’s talk about our visual accessibility enhancements, and what you can experience in the most recent versions of Visual Studio for Mac. The World Health Organization calculated that approximately 200 million people currently live with some form of vision impairment. Our goal is for Visual Studio for Mac to be accessible to everyone. We must make sure that we deliver the best user interface experience to every user, whether they are visually impaired or not. There are many visual accessibility issues users may suffer from: low vision, color or total blindness, cataracts. Even such a common thing as sun glare could be a problem when using an application UI. One of the methods to empower visually impaired users to interact with applications more effectively is through color accessibility. One of the fundamental ways for us to deliver an accessible UI is to boost the contrast ratio threshold of all interactive content – primarily text and icons. On a Mac, the background-to-text contrast ratio must be at least 3:1, and at least 4.5:1 in High Contrast mode. We’ll talk more about later in the blog post. Another essential requirement here is that we shouldn’t display information differences with just a color shift, such as a status change between an inactive and active icon. Similarly, no information should rely only on color to show its severity. That means elements such as error or warning messages should not use only the background color to communicate their status. We need something more: for example, a highly visible error or warning symbol. In older versions of Visual Studio for Mac, there were numerous instances where we showed a status difference using just a color. Now, we use a more distinctive rendering of activated, disabled and stopped icons, not relying solely only on color. We’ve eliminated those sorts of situations in the interest of greater visual clarity. High Contrast Mode On a Mac, you can toggle the setting for High Contrast Mode by visiting Accessibility Preferences in System Preferences and clicking the Increase Contrast checkbox: High Contrast Mode increases the color contrast of the whole system’s UI. Controls begin to use strokes and more easily visible shapes and labels. The colors are adjusted to appear more vibrant, and the difference in brightness between the foreground and the background is much more noticeable. Unfortunately, not all applications on our desktops support High Contrast Mode. Native macOS controls provide High Contrast rendering for free, but it’s up to developers to update their custom controls. Some parts of the Visual Studio for Mac shell are heavily customized, so we still have some way to go. Of course, using new colors and icons isn’t the only way to improve accessibility. We also wanted to ensure we enhance the experience for users of screen readers and to make sure keyboard shortcuts are available everywhere. We have many more improvements we’ll talk about, and others we’ll introduce soon. For now, we’ll focus on the new color palette and improved icon set, new features that are currently visible to every Visual Studio for Mac user. New Color Palette Our old Visual Studio for Mac color palette, which was created many years ago, used contrast ratios that were too low, especially in the light IDE theme. Hence, it was finally time for us to update on this front. You can see a comparison between our old and new palettes below, with contrast ratios between the background and foreground. The old palette had two variants: one for the light and one for the dark IDE theme. As you can see above, the old palette suffered from many problems, especially the color contrast ratio of light-theme warning icons, which was less than ideal. Yellow on white or light gray is extremely difficult for anyone to see. The new palette fixes all these issues and is also simpler, with better semantic meaning of the color groups. Plus, it’s ready for High Contrast Mode. Improved Icons We always had tons of icons in Visual Studio for Mac. By the time we released the changes detailed in this post, there were 1142 icons. Most of the icons came in four flavors: two for light and dark theme, and two for selected states (usually white-only glyph, displayed on the top of the system-wide accent color). We had all these a second time because we needed icons available for standard and high DPI (@2x) resolutions. Now, we have twice as many icons, and it was a gigantic job. Every one had to be checked for accessibility issues as described above, converted to the new palette, duplicated, and repainted using the new High Contrast palette. That means we’re not just introducing new High Contrast icons; we’re also improving all our already existing ones. At this very moment Visual Studio for Mac uses 13704 icon files. Some icons needed to be redrawn or adjusted, as they relied solely on color to show differences, such as the difference between normal and active states: New Warning and Error Colors We also took this opportunity to change colors of warning- and error-related messages Visual Studio for Mac shows. You’ll notice this most with light theme warning text, which was previously brighter than ideal and potentially challenging to read. We now have new colors for error popovers, with a better appearance in general and when in High Contrast Mode: Helpful to Everybody The changes described above aim to make the UI of Visual Studio for Mac easier for all developers to use. Now we have not only highly readable icons for visually-impaired users, but our already established standard icon set sports new, more prominent contrast in colors as well – helping the users with no accessibility demands at all. In any case, we still have much work ahead of us, but we’re getting better every day. If you have feedback on these changes, please let us know by reaching out to us in the comments below. You can also reach out to us on Twitter at @VisualStudioMac . If you run into any issues using Visual Studio for Mac, you can use Report a Problem to notify us. We also welcome your feature suggestions on the Visual Studio Developer Community website. 0 7 67 Share on Facebook Share on X Share on Linkedin Copy Link --> Category Visual Studio Topics Accessibility Visual Studio 2019 for Mac Visual Studio for Mac Share Author Václav Vančura Senior Designer, Visual Studio for Mac Václav is a Senior Designer for Visual Studio For Mac, focusing on the shell design, icons, and overall user interface and experience. He also works on several other Microsoft products: VS IDE, Live Share, and others. Before joining Xamarin and Microsoft, he was a web developer, game designer and coder, Flash engineer and animator, comic book artist, and advertisement illustrator. He's got three kids, a wife, and two cats. 7 comments Discussion is closed. Login to edit/delete existing comments. Code of Conduct Sort by : Newest Newest Popular Oldest J Green --> J Green --> February 21, 2020 0 --> Collapse this comment --> Copy link --> --> --> --> I have a slight red-green colorblindness. It is now more difficult for me to distinguish between the red error icons and brownish warning icons with just a quick glance. Is there a way to revert to the previous palette? The yellow worked perfectly for me. Václav Vančura --> Václav Vančura Author --> February 24, 2020 0 --> Collapse this comment --> Copy link --> --> --> --> Thanks for the feedback! We considered the color blindness obstacles, and we had to make some compromises. Before this release, people with color vision deficiencies identified the difference between warning yellow and error red only by recognizing the change in brightness – yellow was way brighter than red. Yet, this particular yellow was too bright for people who need a higher contrast between background and foreground. We were required to increase the background-to-text contrast to be at least 3:1 (and 4.5:1 in the High Contrast mode), but that meant we had to make yellow darker, resulting in the brightness difference against red... Read more Thanks for the feedback! We considered the color blindness obstacles, and we had to make some compromises. Before this release, people with color vision deficiencies identified the difference between warning yellow and error red only by recognizing the change in brightness – yellow was way brighter than red. Yet, this particular yellow was too bright for people who need a higher contrast between background and foreground. We were required to increase the background-to-text contrast to be at least 3:1 (and 4.5:1 in the High Contrast mode), but that meant we had to make yellow darker, resulting in the brightness difference against red being much subtler. We realize that for some people, this design change made it more challenging to distinguish between a warning and an error with a quick glance. We did this to ensure we were hitting minimum contrast requirements. For this reason, it’s imperative that we don’t rely solely on color to show the difference, and that we use highly readable symbols and other visual treatments to help fast parsing of the information. I hope the introduction of new symbols to icons, where we used colors only before, helps with the problem. If you find a detail where we could do a better job, please let us know. We know we can keep improving the experience in Visual Studio for Mac, and we’ll continue to work on accessibility improvements. Thank you for pointing out how these changes affected you. We’ll make sure to use your input to help us moving forward. Read less J Green --> J Green --> February 24, 2020 0 --> Collapse this comment --> Copy link --> --> --> --> I understand why the changes were made and certainly support the effort to make the interface more accessible. Sadly, the chosen colors land exactly on my personal problem. I have no trouble with high value/saturation yellows and reds but the difference between browns and reds are an issue at times. Is it possible to make the icons customizable? Or can they be modified via a Visual Studio extension? I’ve never had to write one before but this has become something of a frustration for me. Dominic Nahous --> Dominic Nahous --> March 4, 2020 0 --> Collapse this comment --> Copy link --> --> --> --> Thanks again for the feedback! We’re sorry to hear the changes we implemented are detrimental to your experience. At the moment, there’s no ability to customize or otherwise modify icons via an extension. We’d certainly like to learn more about your issue and whether there’s perhaps something we can do with icon shape/details that would assist you. If you’d like to get in touch, please reach out to me via dominicn at microsoft. com. HÄsh HÄsh --> HÄsh HÄsh --> February 17, 2020 0 --> Collapse this comment --> Copy link --> --> --> --> hello , is there for MacOSX Split ( design and source code ) like in windows ? Dominic Nahous --> Dominic Nahous --> March 18, 2020 0 --> Collapse this comment --> Copy link --> --> --> --> You should be able to access split view for showing a designer and source code in Visual Studio for Mac depending on file/project type. What types of projects are you working on? Linda Sturling Graphic Design --> Linda Sturling Graphic Design --> February 10, 2020 0 --> Collapse this comment --> Copy link --> --> --> --> Very good post, Thank you! Read next February 11, 2020 Making our Unity Analyzers Open-Source Jb Evain February 12, 2020 Creating .NET Core global tools on macOS Sayed Ibrahim Hashimi Stay informed Get notified when new posts are published. Email * Country/Region * Select... 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A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close Productivity Follow Hide Productivity includes tips on how to use tools and software, process optimization, useful references, experience, and mindstate optimization. Create Post submission guidelines Please check if your article contains information or discussion bases about productivity. From posts with the tag #productivity we expect tips on how to use tools and software, process optimization, useful references, experience, and mindstate optimization. Productivity is a very broad term with many aspects and topics. From the color design of the office to personal rituals, anything can contribute to increase / optimize your own productivity or that of a team. about #productivity Does my article fit the tag? It depends! Productivity is a very broad term with many aspects and topics. From the color design of the office to personal rituals, anything can contribute to increase / optimize your own productivity or that of a team. Older #productivity posts 1 2 3 4 5 6 7 8 9 … 75 … 1272 Posts Left menu 👋 Sign in for the ability to sort posts by relevant , latest , or top . Right menu I Built a Desktop App to Supercharge My TMUX + Claude Code Workflow joe-re joe-re joe-re Follow Jan 12 I Built a Desktop App to Supercharge My TMUX + Claude Code Workflow # claudecode # tauri # productivity # tmux 1 reaction Comments Add Comment 4 min read The Quiet Shift: Why My Browser Tab Now Stays on Gemini Rashi Rashi Rashi Follow Jan 12 The Quiet Shift: Why My Browser Tab Now Stays on Gemini # ai # chatgpt # gemini # productivity Comments Add Comment 3 min read I'm a Developer Who Can't Market - So I Built an AI to Do It For Me Arsene Muyen Lee Arsene Muyen Lee Arsene Muyen Lee Follow Jan 13 I'm a Developer Who Can't Market - So I Built an AI to Do It For Me # showdev # ai # productivity # opensource Comments Add Comment 4 min read Git Selective Ignore: Because Sometimes You Need to Keep Secrets from Git (But Not From Yourself) Satyajit Roy Satyajit Roy Satyajit Roy Follow Jan 13 Git Selective Ignore: Because Sometimes You Need to Keep Secrets from Git (But Not From Yourself) # rust # git # productivity # cli Comments Add Comment 9 min read Git Selective Ignore: Because Sometimes You Need to Keep Secrets from Git (But Not From Yourself) Satyajit Roy Satyajit Roy Satyajit Roy Follow Jan 13 Git Selective Ignore: Because Sometimes You Need to Keep Secrets from Git (But Not From Yourself) # rust # git # productivity # cli Comments Add Comment 9 min read Conversation Memory Collapse: Why Excessive Context Weakens AI FARAZ FARHAN FARAZ FARHAN FARAZ FARHAN Follow Jan 13 Conversation Memory Collapse: Why Excessive Context Weakens AI # discuss # ai # llm # productivity Comments Add Comment 3 min read Production-Ready ElasticSearch with Symfony 7.4: The Senior Guide Matt Mochalkin Matt Mochalkin Matt Mochalkin Follow Jan 13 Production-Ready ElasticSearch with Symfony 7.4: The Senior Guide # symfony # elasticsearch # php # productivity 1 reaction Comments Add Comment 5 min read Git Selective Ignore: Because Sometimes You Need to Keep Secrets from Git (But Not From Yourself) Satyajit Roy Satyajit Roy Satyajit Roy Follow Jan 13 Git Selective Ignore: Because Sometimes You Need to Keep Secrets from Git (But Not From Yourself) # rust # git # productivity # cli Comments Add Comment 9 min read I got tired of waiting for Gradle, so I built a runtime that runs Kotlin like Python. 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https://trueguard.io/blog/analyzing-1-5M-disposable-emails	Mapping the Disposable Email - Insights from 1.5M Messages Product Pricing Documentation Blog Sign In Try it free Try it free Mapping the Disposable Email Ecosystem: Insights from 1.5 Million Emails By Carel Martten Lechtmets Disposable emails have become a key part of the modern internet. People use them to protect their privacy, while fraudsters use them to avoid being detected. To understand how these temporary inboxes influence online environments, we analyzed 1.5 million emails sent to disposable addresses from 46k+ websites across various industries. Our analysis shows where disposable emails are most prevalent, including AI tools, SaaS platforms, dating sites, e-commerce, and more. It also reveals the types of messages they receive, ranging from free trial confirmations to password resets. The findings highlight not only how users briefly engage with platforms, but also how fraudsters misuse disposable addresses to bypass verification and take advantage of free services. By uncovering these patterns, we hope to help platforms see what is often hidden: the behaviors and risks that come with throwaway accounts. This research emphasizes the need for proactive fraud detection, which is what Trueguard was designed to provide. It helps companies identify and block high-risk users in real time. Key Takeaways Scale of the study: We analyzed 1.5 million emails sent to disposable addresses from 46,000+ websites across various industries. Top categories: AI tools, dating sites, and marketplaces showed the highest use of disposable emails. This is often linked to free-trial abuse and multiple accounts. Common message types: Most messages included signups, password resets, and free trial confirmations. This suggests short-term or possibly fraudulent engagement. Security risk: Disposable emails are not private or secure. Many inboxes are open to the public and can reveal OTPs, receipts, and refund confirmations. Real-world abuse: Fraudsters use disposable addresses to get around verification and take advantage of free services. They extract value before getting refunds, as shown by a €1,248 refund scam in our data. Defensive implication: To prevent abuse effectively, organizations need to go beyond simple email checks. They should combine network, device, and bot signals to identify and block high-risk users early. What Are Disposable Emails? Disposable emails are temporary inboxes that let users receive messages without revealing their real email address. They're designed for short-term use - often lasting just minutes or hours - and are popular for situations where people want to avoid spam, sign up for trials, or stay anonymous online. There are two main types of disposable email setups: 1. Domain-based disposable emails: These come from dedicated temporary email domains such as temp-mail.org, 10minutemail.com, or guerrillamail.com. For example, a typical disposable email might look like nijep42763@temp-mail.org . Anyone can generate and access these inboxes without authentication, making them easy to use - and easy to abuse. 2. Temporary Gmail addresses: Some temporary email providers use real Gmail accounts to simulate disposable behavior. They rely on Gmail's dot and "+" aliasfeatures to generate endless variations of the same base address - for instance, sh.i.e1.11.98.6@gmail.com or shie111986+asd123@gmail.com . These addresses all route back to a single inbox but appear unique to external systems, allowing users (or bots) to create multiple “different” accounts on the same platform. While disposable emails can have legitimate uses - like protecting privacy or testing workflows - they also present challenges for platforms that rely on email verification for user trust and fraud prevention. Because they're easy to create and discard, disposable emails are often associated with fake signups, abuse of free tiers, and large-scale automation activity. Methodology - How We Collected and Analyzed the Data To better understand how disposable emails are used across the web, we scraped data from multiple public temporary email providers over a period of several months. These providers host openly accessible inboxes, allowing anyone to view incoming messages to randomly generated addresses. All data was gathered from public sources. For each email observed, we extracted and stored key metadata, including: From and To email addresses - identifying the sender and the disposable address that received the message. Subject line - used to classify the email type (e.g., registration, password reset, or marketing). Email body - analyzed for language patterns and purpose indicators. Timestamp - the date and time the message was received. Each message was stored in a structured database for large-scale analysis. In parallel, we also scraped metadata about the sender domains themselves. This included a short description of each domain (derived from its public website or metadata) and a high-level category such as AI, SaaS, e-commerce, dating, fintech, etc. Categorizing the senders allowed us to visualize which industries most frequently interact with disposable inboxes. Who Sends Emails to Disposable Addresses? To understand which industries interact most frequently with disposable inboxes, we categorized every sender domain into one of several high-level segments - spanning SaaS, AI, e-commerce, finance, gaming, and more. This classification allowed us to identify which types of platforms are most exposed to disposable email traffic and how that activity varies by category. The chart below illustrates the relative share of disposable email traffic across industries, based on more than 1.5 million messages analyzed. The data shows that Marketplaces & Platforms , AI & Emerging Tech , Adult & Dating , and Gaming & Entertainment dominate disposable email activity - collectively accounting for nearly half of all messages received. AI & Emerging Tech (12.1%) - A fast-growing category reflecting the recent boom in AI-powered tools and APIs. High disposable email usage likely stems from users creating quick test accounts or exploiting free credit tiers. Gaming & Entertainment (11.9%) - Game and media platforms show significant disposable activity, often linked to free trial abuse, promo code farming, and repeated registrations to unlock bonuses. Adult & Dating (9.7%) - Disposable emails are heavily used to create anonymous accounts or bypass verification. These platforms often face persistent account churn driven by privacy-conscious users and spammers alike. Marketplaces & Platforms (8.8%) - Online marketplaces and service platforms generated the largest share of disposable email traffic. Many of these emails were registration confirmations or transactional updates, suggesting widespread testing or multi-account behavior among sellers and buyers. Finance & Fintech (7.5%) and Crypto & Web3 (7.5%) - While smaller in total sender count, both sectors show meaningful disposable usage. In these contexts, temporary emails often signal attempts to create multiple accounts or bypass KYC-linked signups. SaaS & Productivity (6.8%) - Disposable usage here typically correlates with free trial or freemium abuse, where users rotate emails to maintain indefinite access. E-commerce & Retail (5.7%) - Retail sites show moderate levels of disposable email activity, mainly for promo code redemption, newsletter signups, and one-time orders. Education & Learning (2.8%) - Many educational tools and platforms appear in the dataset, often associated with one-off trial usage or temporary access for testing learning management systems. Other notable categories - such as Advertising & Marketing , Hosting & Infrastructure , and Newsletters & Media - appear frequently but with smaller relative volume. Even lower-frequency categories, like Health & Wellness , Government , and Legal & Compliance , demonstrate that disposable email usage extends well beyond consumer-facing apps into almost every sector of the web. Percentage of total emails sent to disposable addresses Percentage of total domains sending emails to disposable addresses Overall, this data highlights how disposable email usage isn't limited to one type of platform. From productivity tools and learning portals to dating apps and gaming services, nearly every digital vertical sees some level of temporary or anonymous user activity - a clear signal of the need for adaptive fraud prevention. What Kinds of Emails Are Being Sent? Not all disposable emails are used in the same way. Some only exist to bypass account verification, while others receive transactional messages or sensitive notifications. To understand the types of messages sent to temporary inboxes, we analyzed emails and grouped them into common categories based on subject lines and content. Login confirmation (~160,000 emails) - One-time passwords (OTPs), two-factor authentication codes, and sign-in alerts sent when users log in or authenticate. Account registration / verification (~115,000 emails) - Emails confirming new signups, activating accounts, or verifying email addresses for new users. Free trial / onboarding (~70,000 emails) - Messages guiding users through trial activations, onboarding steps, or claiming free credits. Transactional (~25,000 emails) - Receipts, invoices, order confirmations, billing statements, and subscription notifications sent after purchases or service use. Data removal (~15,000 emails) - Requests or confirmations for deleting user data from a platform. Password reset (~10,000 emails) - Links and instructions to reset forgotten or compromised passwords. Account security alert (~5,000 emails) - Notifications about suspicious activity, unusual sign-ins, or security updates to protect accounts. This distribution shows that disposable emails aren't just used to avoid marketing messages. They often receive important communications, transactional emails, and sensitive alerts. That makes them a valuable target for abuse, testing, and fraud across platforms. Are Disposable Emails Really Secure? Short answer: no . Disposable emails are not secure in the way most people assume. They provide convenience and a degree of anonymity for legitimate privacy-conscious uses, but they are fundamentally public or loosely controlled inboxes. That makes them a poor choice for any communication requiring confidentiality, long-term identity, or strong account assurance. There are two structural reasons for this lack of security. First, domain-based temporary inboxes (for example, addresses issued by public services such as temp-mail.org) are openly accessible: anyone who knows or guesses the inbox identifier can view messages. Second, so-called temporary Gmail-style addresses created with dots or "+" aliases while routing to an existing Gmail account are still simple to generate and reuse, and they do not provide additional authentication beyond the base inbox. Because disposable inboxes can be viewed or enumerated by third parties, the contents of those inboxes - including registration confirmations, reset links, receipts, or promotional messages - are exposed to risks that range from privacy breaches to downstream fraud. In our research, we intentionally worked only with data available from public inboxes and analyzed it in aggregate; we do not publish personally identifiable information and maintain ethical controls around data use. What this exposure enables (high-level, non-actionable) Account enumeration and takeover risk: Public inboxes can reveal account-related emails (verification, password resets) that reduce the friction for attackers attempting account access - particularly when platforms rely solely on email-based assurance. Free-trial and promotion abuse: If an attacker can repeatedly create or access disposable addresses, they can cycle through trials, promo codes, or one-off benefits without long-term commitment. Transactional and financial leakage: Order confirmations, invoices, or receipts visible in a disposable inbox expose transactional metadata that can be misused for social engineering or fraud analytics. Data harvesting at scale: Because many disposable inboxes are public, automated processes can collect large volumes of messages and then analyze them for patterns to support abusive campaigns or targeted attacks. Case Study - The €1,248 Refund Exploit Among the messages collected in our dataset was a striking example of high-value abuse that illustrates how disposable addresses can mask malicious intent. We observed a disposable inbox receive a payment confirmation for €1,248.00 for a bulk-email verification service. The account proceeded to use the service intensively, and two days later the payment was refunded in full. What happened (high-level timeline) Day 0: A disposable address receives a payment confirmation for €1,248.00. Day 0-2: The purchaser uses the service at scale (bulk verification activity consistent with normal customer usage). Day 2: A full refund is issued and the disposable inbox receives the refund confirmation. Immediate response: We notified the CEO of the affected company about the pattern; the CEO responded within 6 minutes requesting a calendar link to discuss next steps. Impact The company faced a direct financial loss of €1,248 due to a refund, even though the service had already been fully used during those two days. Essentially, the fraudster got the value of the product without paying for it. In addition to the monetary loss, the incident also increased the team's workload with refund handling, fraud investigation, and customer support follow-up. Cases like this show how one undetected abuse can lead to a double loss: lost revenue and lost time. How Trueguard Helps Platforms Stay Ahead As fraud tactics become more complex, relying on basic checks like email verification or IP blocking is not enough. Trueguard helps platforms stay ahead by combining intelligence across multiple layers. This includes data from email and network signals, as well as device and automation detection. With this approach, we can prevent abuse before it affects your business. Key Capabilities Email Intelligence: Identify disposable, temporary, and low-quality email addresses in real time to block risky signups before they enter your system. Network Analysis: Detect VPNs, proxies, and suspicious IP clusters to uncover hidden sources of abuse and prevent repeat offenders from evading detection. Device Fingerprinting: Generate durable, privacy-safe device identifiers to spot multiple accounts from the same device and stop automated signup or usage patterns. Bot Detection: Identify bot-like behavior during registration or activity flows and block scripted signups. Do this without disrupting real users. Geolocation Intelligence: Monitor where users are connecting from and flag signups or transactions coming from high-risk or unusual regions. Risk Scoring: Combine email, device, and network signals into unified risk and bot scores that help prioritize investigations and automatically surface the highest threats. Rules Engine: Tailor fraud prevention to your product needs with custom rules that automatically block, flag, or review risky accounts before they cause harm. Together, these layers of intelligence give platforms the visibility and control they need to combat sophisticated abuse. Trueguard continuously evaluates signals in real time. This helps teams stop disposable email signups, refund exploits, and automated attacks while keeping the user experience smooth. Conclusion Our research into more than 1.5 million emails sent to disposable inboxes shows just how deeply temporary email use is embedded across the modern web. Disposable addresses pop up in nearly every category, from AI tools and SaaS platforms to gaming and fintech. They are often part of legitimate testing or privacy efforts but are also commonly linked to abuse and fraud. These findings present a key challenge for online platforms. Disposable emails mix genuine users with high-risk activity. When email identity is relied on as a trust signal, attackers can take advantage of this weakness. They can create throwaway accounts, cycle through free trials, or request fraudulent refunds while remaining largely undetected by traditional defenses. The takeaway is straightforward: preventing this type of abuse needs a more thorough look at the signals surrounding each user, not just their email address. Device, network, and usage patterns all help us understand intent and build stronger defenses against evolving fraud. Disposable emails are here to stay. However, with better data and smarter detection, platforms can turn what used to be a blind spot into a valuable source of insight. This can help them protect both their products and their users. Frequently Asked Questions What are disposable emails? Disposable emails are temporary addresses created for short-term use. They come from public services (e.g., temp-mail.org) or are simulated via Gmail aliases (using dots or + tags). People use them to avoid spam, test services, or preserve privacy, but they're also commonly used to mask abusive or low-intent activity. Why do companies end up sending emails to disposable addresses? Are disposable emails secure? What kind of fraud can occur through disposable emails? How can companies prevent abuse from disposable emails? Trueguard Basic is free. Start identifying visitors and signals right away, for free Sign up for free No credit card required. Product Features Sign in Disposable Emails Free Tier Abusers Fake Accounts / Bots Resources Pricing Blog Knowledgebase Documentation Tools VPN and Proxy Checker IP Location Checker Temporary Email Checker Domain Age Checker Legal Terms of Service Privacy Policy Data processing agreement © 2026 Trueguard info@trueguard.io	2026-01-13T08:47:41
https://ruul.io/blog/lemonsqueezy-vs-gumroad	LemonSqueezy vs Gumroad – Feature & Fee Comparison 2025 Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up sell Lemon Squeezy vs Gumroad Compare LemonSqueezy and Gumroad for digital creators: fees, features, payment options, and best use cases in 2025. Aypar Yılmazkaya 5 min read RUUL FOR INDEPENDENCE You chose independence.We make sure you keep it. Sell your time, your talent, whatever you create or build always on your terms. Get started See Example This is also a heading This is a heading Key Points Lemon Squeezy: For SaaS and subscription-focused sellers ‍ Gumroad: For simple, fast digital product sales Lemon Squeezy and Gumroad are the two MoR platforms for SaaS owners and digital product sellers. Stripe acquired Lemon Squeezy in 2024 and fully integrated its payment methods in 2025. Gumroad, on the other hand, increased its commission rates and started serving as MoR in 2024. After these changes, now is the right time to compare these two major competitors. I’ll focus directly on the things you actually care about: Refund policies, how much money you are charged, user experience and more. Let's go! 1. Target audience Lemon Squeezy and Gumroad are both platforms for freelancers, solopreneurs and digital content creators . The difference between them is what they focus on. Lemon Squeezy is better suited for selling SaaS software, managing complex subscriptions, etc. So if you have a SaaS product, it's better for you. Gumroad, on the other hand, targets beginners, those looking for simplicity, and digital content creators who want to sell more digital products. Still, selling SaaS on Gumroad is possible. But it's still useful to know what and who these platforms focus on. 2. Platform overview Before we jump into the actual comparison, I wanted to offer a quick comparison for our readers who don't have the time, and this table will help you get a rough idea. 3. Pricing and fees Lemon Squeezy deducts 5% + 50 cents per sale. ‍ Gumroad deducts 10% + 50 cents per sale. Honestly, Gumroad's rates were more than enough to shatter my heart. It won us over with its simplicity, but unfortunately, the pricing is a major downside. But do the rates stop there? No, I can't, because some fees are also kept secret. Commission fees may not bother you in the first sales period. Until you reach hundreds of sales. Shall we do some simple math? Let's take a scenario where you get 100 sales and $1000 profit. Lemon Squeezy will deduct $100 (excluding additional bank charges) Gumroad will deduct $150 (excluding bank charges) Note: As the number of sales increases, fixed fees (+ deduction per cent) "weigh". 4. Refunds & chargebacks Refund policies for digital products can be a bit tricky. I actually think sellers need more protection here. Why, because as you might imagine, digital products are more vulnerable to abuse and fraud. And also, are you aware of the bad consequences for your store, like the suspension of your account? Just imagine this scenario: You sold a digital product. The customer unfairly demanded a refund. They were refunded, but they still have access to the product. They also use stolen credit cards to buy goods from you, then demand a refund and convert the money on the credit card directly into cash. That’s why creators hate this whole refund loophole, and honestly, I totally get it. I also like that MoR platforms are taking the vendor’s side on this issue. So, what about Lemon Squeezy and Gumroad? In fact, both allow you to create your own return policies. You can proactively protect yourself by saying " No refunds ". Gumroad also offers a " partial refund " option (which can sometimes be useful for reconciliation). But there are some exceptions that even Gumroad and Lemon Squeezy can't intervene. And that's credit card processors. So if your client requests a refund through the bank, boom: chargeback. By the way, Lemon Squeezy can appeal and defend a refund claim on your behalf. But this may not be worth it, as it costs you $15 to initiate a dispute... (probably the product price is lower). And guess what, if the appeal is not successful, you lose 15 dollars in addition to the price of the product. Conclusion, In terms of return policies, Gumroad gives more control to the seller and has a compromise with partial refunds . ‍ Lemon Squeezy , on the other hand, takes an active role in the dispute process, but the $15 defense fee may cause you to suddenly see a negative balance on your store. 5. Fraud protection As you may have noticed, this topic is related to the previous one. I told you that your account can even be suspended due to chargebacks. So, do these platforms stand behind you, or do they leave you alone? First of all, what does a scam look like? Let me explain: Some malicious actors use stolen credit cards to create fake accounts on Gumroad or Lemon Squeezy. And then: They "pretend" to buy products with stolen cards. Then they request a refund. Their aim is to launder money or exploit the system to turn stolen credit card limits into cash. Lemon Squeezy uses AI software to protect sellers against these kinds of scams. If they notice an abnormal registration, a request for a refund, they block it, and obviously this is very important for you to feel safe. ‍ Gumroad also regularly checks for fraud detection, though they mention that it’s not a foolproof system. If Gumroad teams see an abnormal sale in your store, you will receive an email similar to the one below: Source I don't know if Gumroad has AI-powered detection software. Probably not. In that case, the fraud protection might not work as well as with Lemon Squeezy. Finally, no matter what, you have the right to do business on a trusted platform where you can protect yourself from scams, and I think you can do that on Lemon Squeezy and Gumroad (to some extent). 6. Tax compliance For those who don't know, one of the first things MoR platforms manage is sales taxes . They automatically calculate the VAT rate of the countries and include it in the sales price. This way, you don't need to do country-based research and manually edit product prices. And yes, both Lemon Squeezy and Gumroad are VAT tax compliant because they operate as MoR. But in my research, I couldn't see any significant difference between the two platforms in terms of tax compliance. Let me also clear up something many users misunderstand: MoR platforms only manage sales tax and invoicing. The money you earn from the platform is in the income tax category, and you need to declare it and pay your tax. In short, MoR manages the VAT on the product the customer buys. You manage the tax on the money you earn from the customer. 7. User experience User experience affects everything from speed to scalability. That's why it really matters how Gumroad's and Lemon Squeezy's interface makes you feel. The most obvious difference is that both are designed with vibrant colors, Gumroad looks more fun. Clicking on the site makes you want to sign up for it. But visuals are not everything. First of all, registering with Gumroad is really simple. You join immediately by email, and it gives you instructions on what to do to get started. First of all, registering with Gumroad is really simple. You join immediately by email, and it gives you instructions on what to do to get started. We've come to Lemon Squeezy. Here, too, an email and a password are enough for registration. But there is one difference from Gumroad: You realize that you are coming to a place that is professional and more scalable. When you log in, the first thing that greets you is a chart. Here you can access lots of data about your sales. Meanwhile, after signing up, you'll be asked for authentication and payment information to create your store. Once you've taken care of these typical processes, you can go to the “design page” to customize sections such as adding a logo and store name. My comparison: Gumroad is ideal for simplicity and a fast start. Lemon Squeezy is for professionalism and customizability. 8. Transition You may already be using one of these platforms and want to move. From Gumroad to Lemon Squeezy or from Lemon Squeezy to Gumroad. At times like these, you want to carry everything, but is it possible? You can move it from Gumroad to Lemon: Products Customers License keys But it is not possible to move subscriptions. And the sales data? Yes. The way to do this is to export the data from your Gumroad account in CSV format and send the file to hello[at]lemonsqueezy[dot]com. The data will arrive at your new store within 3 days. What about moving from Lemon Squeezy to Gumroad? The platform hasn't shared any information or guidance about this. If I wanted to transition, I would want to know how that would happen. Lemon Squeezy wins this round. Switching between platforms should be easy. Lemon Squeezy has done something about this, but it's not good that Gumroad doesn't have an informative guide (when digital migration is so common) 9. Getting paid Gumroad To get paid on Gumroad, you need to have earned a minimum of $10. There are two ways: Bank deposit, or PayPal. Currently, Gumroad does not support different payment methods such as Payoneer, Wise. Bank payments are only supported in 50 countries. To find out if your country is included in this list, click here . Payments on Gumroad are made on Fridays. Here is the payment schedule shared by the platform: Source If you've made a sale, 7 days must pass before the money is available. This means that payments include sales made up to the previous Friday. In addition, once your withdrawal request is processed, it takes 2-7 business days to reach the bank account and 1-3 business days to reach PayPal. Obviously, these are really long waiting times. Note: PayPal payments are charged a 2% transaction fee. US residents can also request instant payment with a 3% fee. Lemon Squeezy The minimum earning threshold on Lemon Squeezy is $50. As with Gumroad, you can get paid via bank and PayPal. Lemon Squeezy supports bank payment in over 130 countries and PayPal in over 200 countries. If your country does not have PayPal, you will not be able to receive payments . To check your country, click here . However, unlike Gumroad, the waiting time here is 13 days, not 7. In addition, it takes between 1-5 days for your money to arrive in your account after a payment request. Ruul is used in 190 countries and supports 140 currencies + crypto payments. It sends your money to your account in 1 day at the latest, without keeping you waiting for days. Disadvantages of getting paid from Lemon Squeezy and Gumroad If you're selling on these platforms as a supplementary income , waiting times, commissions, and various obstacles may not bother you. But I know that many freelancers and content creators want low commissions, fast and stable payouts. This makes Lemon Squeezy and Gumroad a "temporary" solution for freelancers who have dedicated their careers to freelancing. Some reasons for this 1. High commissions: From your income, 5/10% + 0.50 USD Bank commissions are deducted. These rates can be financially difficult for you in the long run. 2. No instant access to payments: Gumroad: Payments become available 7 days after the sale. Lemon Squeezy: This period is exactly 13 days . In addition, the 1-7 business day transfer process. If you need to pay your bill, if you have an urgent need for cash, having to wait for this period of time doesn't really fit the model of self-employment... Which is better for selling digital services? You can sell your digital services on both platforms. Freelancers, especially those who offer project-based services, can create a service package and send it to their client for purchase. Or if you are an instructor, you can offer your recorded training videos here. Some examples of digital services: Graphic Design (Logo design, social media visuals, banners, etc.) Software Development and Web Design (Custom software solutions, website setup, theme/plugin development) Content Writing and Translation (Article writing, blog posts, website texts, translation services) Digital Marketing and Consulting (SEO consultancy, social media management, ad campaign setup) Online Training and Coaching (Video lectures, live workshops, one-to-one coaching sessions) Video and Audio Production (Video editing, podcast editing, voiceover) There is no difference between the two platforms in terms of digital service coverage, but if commission rate is your priority, it wouldn't make much sense to go with Gumroad. Maybe you can try Lemon Squeezy for that. Which is better for selling SaaS and digital products? Both platforms can help you sell SaaS and digital products. But Lemon Squeezy gives you access to more comprehensive subscription fees because it focuses on SaaS growth. Otherwise, you might find Gumroad's features a bit limited. If your priority is simplicity and ease, Gumroad is also enough to sell digital products and launch your SaaS project. But think about how high commissions and scalability will affect you when your business grows. Because if you want to switch, you can't move subscriptions from Gumroad to Lemon Squeezy. To summarize If you're selling SaaS or care about fraud protection and licensing. Lemon Squeezy is a safer bet. If you’re a digital creator looking for a fast and simple way to sell e-books, courses, or art. Gumroad may still be the easiest way to start. Either way, understanding the actual cost and as you can see, the interface is clean, simple, and every button you would want to access is positioned on the left side. Products, sales, analytics, and payments... Nothing feels complicated here. is key before choosing. Why can Ruul be your best MoR platform? Focus on profits, not commissions. Ruul is one of the most powerful MoR solutions designed for freelancers, solopreneurs and digital content creators. Whether you provide freelance services, sell SaaS with license keys or downloadable digital products, Ruul's door is open. The best rate on the market : Commission is charged only per transaction. ‍ Don't wait for payment: 7 days on Gumroad, 13 days on Lemon Squeezy? At Ruul, your money is in your account in 1 day at the latest. ‍ Lightning fast: This system is designed for freelancers who deserve to get the most out of their money. Frequently asked questions What is a Merchant of Record? A Merchant of Record (MoR) is the entity responsible for processing your transactions, handling compliance, and collecting taxes on your behalf. Which platform is cheaper: Lemon Squeezy or Gumroad? With a 5% fee rate, Lemon Squeezy is a cheaper platform than Gumroad, which charges 10%. Can I migrate from Gumroad to Lemon Squeezy? Yes, but subscriptions cannot be transferred directly to Lemon Squeezy. Only products, customers, license keys and sales data can be transferred. Is Gumroad good for selling software subscriptions? It's affordable, but not as affordable as platforms like Lemon Squeezy and Paddle. Once your SaaS grows, you may have scalability issues. ABOUT THE AUTHOR Aypar Yılmazkaya Aypar Yılmazkaya is a product-oriented engineering manager with over a decade of experience. Leading technology and product teams, he brings successful projects to life. His areas of expertise include artificial intelligence and team management. More How Freelancers Can Benefit from Udemy Courses Effectively Learn how freelancers can boost their careers with Udemy courses and streamline their business tasks, from payments to taxes, for greater success and efficiency. Read more Freelancer Service: Online and Remote Working Opportunities Explore the world of freelancing with Ruul. Learn about different freelancing services, from writing and graphic design to web development and consulting. Join Ruul to streamline your workflow with secure invoicing and payment solutions. Sign up now and simplify your freelancing career. Read more Tackling The Challenges Of Working From Home Tips for working from home during the pandemic include creating a well-equipped home office, setting physical boundaries, making a shared schedule, dividing household chores, and encouraging solitary activities for kids. Read more MORE THAN 120,000 Independents Over 120,000 independents trust Ruul to sell their services, digital products, and securely manage their payments. FROM 190 Countries Truly global coverage: trusted across 190 countries with seamless payouts available in 140 currencies. PROCESSED $200m+ of Transactions Over $200M successfully processed, backed by an 8-year legacy of secure, reliable transactions trusted by independents worldwide. FREQUENTLY ASKED QUESTIONS Everything you need to know. Get clear, straightforward answers to the most common questions about using Ruul. hey@ruul.io What is Ruul? Ruul is a merchant-of-record platform helping freelancers and creators globally sell services, digital products, subscriptions, and easily get paid. Who is Ruul for? Ruul is designed for freelancers, creators, and independent professionals who want a simple way to sell online and get paid globally. How does Ruul work? Open an account, complete a quick verification (KYC), and link your payout account. Then, start selling through your store or send payment requests to customers instantly. How does pricing work? Signing up is free. There are no subscription or hidden fees. Ruul charges a small commission only when you sell or get paid through the platform. What is a Merchant of Record? A merchant of record is the legal seller responsible for processing payments, handling taxes, and managing compliance for each transaction. What can I sell on Ruul? You can sell services, digital products, license keys, online courses, subscriptions, and digital memberships. How do I get paid on Ruul? Add your preferred bank account, digital wallet, or receive payouts in stablecoins as crypto. Funds arrive within 24 hours after a payout is triggered. OPEN AN ACCOUNT START MAKING MONEY TODAY ruul.space/ Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. 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https://docs.suprsend.com/docs/android-xiaomi-push-mi	Page Not Found Skip to main content SuprSend, Notification infrastructure for Product teams home page Search... ⌘ K Community Trust Center Platform Status Postman Collection GETTING STARTED What is SuprSend? Quick Start Guide Best Practices Plan Your Integration Go-live checklist CORE CONCEPTS Templates Users Events Workflow Notification Categories Preferences Tenants Lists Broadcast Objects Translations DLT Guidelines Whatsapp Template Guidelines WORKFLOW BUILDER Design Workflow Node List Workflow Settings Trigger Workflow Validate Trigger Payload Tenant Workflows Notification Inbox Overview Multi Tabs React Javascript (Angular, Vuejs etc) React Native Flutter (Headless) PREFERENCE CENTRE Embedded Preference Centre Javascript Angular React VENDOR INTEGRATION GUIDE Overview Email Integrations SMS Integrations Android Push Whatsapp Integrations iOS Push Chat Integrations Vendor Fallback Tenant Vendor INTEGRATIONS Webhook Connectors MONITORING & DEBUGGING Logs Audit Logs Error Guides MANAGE YOUR ACCOUNT Authentication Methods Contact Us Get Started SuprSend, Notification infrastructure for Product teams home page Search... ⌘ K Ask AI Contact Us Get Started Get Started Search... Navigation Page Not Found Documentation API Reference Management API CLI Reference Developer Resources Changelog Documentation API Reference Management API CLI Reference Developer Resources Changelog 404 Page Not Found We couldn't find the page. Maybe you were looking for one of these pages below? Android Push (FCM) Android Push Setup (FCM) Android Push Template ⌘ I	2026-01-13T08:47:41
https://ruul.io/blog/which-payment-gateway-is-best-for-freelancers-in-spain	Best Payment Solutions for Freelancers in Spain Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up get paid Which Payment Gateway is Best for Freelancers in Spain? Freelancing in Spain? Learn which payment gateways will help you manage payments effortlessly. Click to explore the top choices! Canan Başer 5 min read RUUL FOR INDEPENDENCE You chose independence.We make sure you keep it. Sell your time, your talent, whatever you create or build always on your terms. Get started See Example This is also a heading This is a heading Key Points As the gig economy continues to thrive, freelancers in Spain are increasingly seeking effective ways to manage their finances. One of the key components of a successful freelance career is finding the right payment gateway. This blog post will explore various payment gateways available in Spain, helping freelancers make informed choices about their financial transactions. Payment Gateway in Spain A payment gateway is a technology that facilitates online payments for businesses and freelancers. It serves as the intermediary between a freelancer’s website or online platform and the financial institutions that process payments. In Spain, several payment gateways cater specifically to the needs of freelancers, making it essential to choose one that suits your specific requirements. Whether you’re a graphic designer, writer, or developer, having a reliable payment gateway can significantly affect your cash flow and overall financial health. Online Payment Methods in Spain Spain offers a variety of online payment methods, which can be categorized into traditional and modern solutions. Traditional methods include bank transfers and credit cards, while modern methods encompass digital wallets and cryptocurrencies. Each option comes with its advantages and disadvantages, making it crucial for freelancers to evaluate which method best suits their business model and client preferences. For example, bank transfers, while secure, can take several days to process. In contrast, digital wallets can enable instant transactions, which can be beneficial for freelancers who need quick access to their funds. Additionally, understanding the demographic of your client base can help determine which payment methods are most convenient for them. Younger clients may prefer digital wallets, while older clients may stick to traditional bank transfers. What is the Best Method of Payment in Spain? The best method of payment in Spain depends on several factors, including the freelancer's niche, client preferences, and the types of services offered. For freelancers working with international clients, digital wallets and payment gateways that support multiple currencies can be advantageous. Popular options include PayPal, Stripe, and the increasingly popular cryptocurrency options, allowing for swift and secure transactions. Additionally, it's important to consider fees associated with each payment method. Some platforms charge a flat fee per transaction, while others may take a percentage of the total amount. Therefore, freelancers should assess their pricing models and client expectations when deciding which payment method to adopt. Best Payment Gateways in Spain When choosing a payment gateway, freelancers should consider several factors, including transaction fees, ease of integration, and customer support. Here are some of the best payment gateways in Spain: PayPal : Known for its user-friendly interface and widespread acceptance, PayPal allows freelancers to send and receive payments quickly. It's particularly useful for international transactions due to its extensive network. Additionally, PayPal offers buyer and seller protection, adding an extra layer of security. Stripe : This gateway is ideal for tech-savvy freelancers looking to integrate payment processing directly into their websites. Stripe supports various payment methods, including credit cards and digital wallets, and offers advanced features like subscription billing and customizable invoices. Redsys : A popular choice in Spain, Redsys provides a secure and efficient way for freelancers to accept credit and debit card payments. This gateway is commonly used by local businesses and is known for its reliable customer service. Bizum : A unique payment method that allows users to transfer money instantly using their mobile phones. This option is gaining popularity among freelancers in Spain due to its convenience and ease of use. Bizum transactions are often fee-free, making it an attractive option for freelancers. Ruul : As a freelancer in Spain, you can leverage Ruul’s benefits, including its low commission rates starting at 2.75%, and dedicated customer support. It enables freelancers to collect payments swiftly while ensuring a smooth payment process. With Ruul, you can also connect with clients from various industries, expanding your potential client base. Top Payment Methods in Spain Freelancers should familiarize themselves with the top payment methods in Spain. While traditional methods like bank transfers and credit card payments remain popular, digital solutions such as cryptocurrency payouts are gaining traction. Many clients now prefer using digital wallets or cryptocurrencies for their transactions, making it essential for freelancers to offer these options. Adopting a multi-faceted approach to payment methods can enhance your client relationships. Offering various payment options, including traditional and modern methods, can accommodate different preferences, making it easier for clients to pay you promptly. Payment Gateway for Freelancers in Spain Selecting the right payment gateway is vital for freelancers looking to streamline their payment processes. Factors such as fees, ease of use, and customer support can significantly impact a freelancer's experience. Freelancers should thoroughly research and compare different options to find the gateway that best fits their business needs. Moreover, consider reading reviews and seeking recommendations from fellow freelancers in your network. Personal experiences can provide valuable insights into the reliability and efficiency of various payment gateways. Invoice Creation An efficient invoicing process is essential for freelancers. Utilizing invoice creation online software allows freelancers to generate professional invoices quickly. Many payment gateways also offer integrated invoicing solutions, simplifying the payment process for both freelancers and clients. This ensures that you can collect payments promptly and efficiently. When creating invoices, be sure to include all relevant details, such as your services rendered, payment terms, and due dates. Clarity in your invoicing can help avoid misunderstandings and encourage timely payments. Easy Payments One of the key considerations for freelancers is cash flow management which means reaching early pay options. Many payment gateways now offer early payment solutions, allowing freelancers to receive funds before the standard payment processing time. This feature can be particularly beneficial for freelancers who need to manage their finances effectively. Accessing your earnings earlier can help you cover expenses and reinvest in your business without waiting for traditional payment cycles. Understanding the terms and conditions associated with early payment features is crucial, as they may come with fees or interest. Selecting the right payment gateway can impact your overall earnings. Most freelancers struggle at this point. Freelance writing jobs , design related jobs, administrative jobs or others, whether you have projects for short term or long term, getting paid on time will change the game for freelancers to maintain the success rate. Consider a payment method that minimizes fees and offers fast processing times. This ensures that you get paid quickly for your hard work, allowing you to focus on what you do best. Additionally, having a reliable payment gateway can enhance your professional image. Clients often prefer working with freelancers who have established, efficient systems in place for payment processing. How to Collect Crypto Payments As the use of cryptocurrencies becomes more widespread, many freelancers are looking to collect payments in digital currencies. To understand how to collect crypto payment you need to choose a payment gateway that supports cryptocurrency transactions. Platforms like Ruul facilitate crypto payouts, enabling freelancers to receive payments in their preferred digital currency. In conclusion, choosing the right payment gateway is essential for freelancers in Spain. By understanding the various options available and considering factors like fees and ease of use, you can find the perfect solution for your freelance business. Ruul offers a valuable option for freelancers, providing competitive rates and customer support to help you succeed in your freelance journey. By leveraging these tools and strategies, freelancers can focus on their work and grow their businesses with peace of mind. Ruul offers multiple payment options, including credit cards, and uniquely allows for payouts in cryptocurrency, distinguishing it from competitors. If freelancers activate the feature it also allows them to accept payment via payment link to make the whole process easier for both sides. ABOUT THE AUTHOR Canan Başer Developing and implementing creative growth strategies. At Ruul, I focus on strengthening our brand and delivering real value to our global community through impactful content and marketing projects. More How to Sell Digital Products: Best Practices, Tools and Pricing Tips Learn how to successfully sell digital products online. Discover the best practices, essential tools, and smart pricing strategies to grow your revenue as a digital creator or freelancer. Read more 10 freelance business ideas to start today Finding freelance business ideas tailored to your skills can be tough. We selected some of the best ideas enabling you to work from home. Read more Ruul business interviews: meet Tufan from GrowthYouNeed Join Ruul Business Interviews: Meet Tufan from GrowthYouNeed. Gain insights into growth strategies and business success! Read more MORE THAN 120,000 Independents Over 120,000 independents trust Ruul to sell their services, digital products, and securely manage their payments. FROM 190 Countries Truly global coverage: trusted across 190 countries with seamless payouts available in 140 currencies. PROCESSED $200m+ of Transactions Over $200M successfully processed, backed by an 8-year legacy of secure, reliable transactions trusted by independents worldwide. FREQUENTLY ASKED QUESTIONS Everything you need to know. Get clear, straightforward answers to the most common questions about using Ruul. hey@ruul.io What is Ruul? Ruul is a merchant-of-record platform helping freelancers and creators globally sell services, digital products, subscriptions, and easily get paid. Who is Ruul for? Ruul is designed for freelancers, creators, and independent professionals who want a simple way to sell online and get paid globally. How does Ruul work? Open an account, complete a quick verification (KYC), and link your payout account. Then, start selling through your store or send payment requests to customers instantly. How does pricing work? Signing up is free. There are no subscription or hidden fees. Ruul charges a small commission only when you sell or get paid through the platform. What is a Merchant of Record? A merchant of record is the legal seller responsible for processing payments, handling taxes, and managing compliance for each transaction. What can I sell on Ruul? You can sell services, digital products, license keys, online courses, subscriptions, and digital memberships. How do I get paid on Ruul? Add your preferred bank account, digital wallet, or receive payouts in stablecoins as crypto. Funds arrive within 24 hours after a payout is triggered. OPEN AN ACCOUNT START MAKING MONEY TODAY ruul.space/ Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Trustpilot Product Payment Requests Sell Services Sell Products Subscriptions Ruul Space Pricing For Businesses Resources Blog About Contact Support Referral Program Affiliate Program Partner Program Tools Invoice Generator NDA Generator Service Agreement Generator Freelancer Hourly Rate Calculator All Rights Reserved © 2025 Terms Of Use Privacy Policy	2026-01-13T08:47:41
https://github.com/forem/forem/issues/new/choose	Sign in to GitHub · GitHub Skip to content You signed in with another tab or window. Reload to refresh your session. You signed out in another tab or window. Reload to refresh your session. You switched accounts on another tab or window. Reload to refresh your session. Dismiss alert Sign in to GitHub {{ message }} --> Username or email address Password Forgot password? Uh oh! There was an error while loading. Please reload this page . New to GitHub? Create an account Sign in with a passkey Terms Privacy Docs Contact GitHub Support Manage cookies Do not share my personal information You can’t perform that action at this time.	2026-01-13T08:47:41
https://www.suprsend.com/customers/how-notification-engagement-helped-evocalize-boost-repeat-purchases-by-27	How Notification Engagement Helped Evocalize Boost Repeat Purchases by 27% Platform Workflows Craft notification workflows outside code Templates Powerful WYSIWYG template editors for all channels Analytics Get insights to improve notifications performance in one place Tenants Map your multi-tenant setup to scope notifications per tenant In-app Inbox Drop in a fully customizable, real-time inbox Preferences Allow users to decide which notifications they want to receive and on what channels Observability Get step-by-step detailed logs to debug faster Integrations Connect with the tools & providers you already use Solutions By Usecases Transactional Trigger real-time notifications based on user actions or system events Collaboration Notify users about mentions, comments, or shared activity Multi-tenant Customize templates, preferences & routing for each tenant Batching & Digest Group multiple updates into a single notification Scheduled Alerts Send timely notifications at fixed intervals or specific times Announcements / Newsletters Broadcast product updates or messages to all users Pricing Developers Documentation Quick Start Guides API References SuprSend CLI SDKs System Status Customers Resources Resources Blog Join our Slack Community Change logs Security Featured Blogs A complete guide on Notification Service for Modern Applications Build vs Buy For Notification Service Sign in Get a Demo Get Started How Notification Engagement Helped Evocalize Boost Repeat Purchases by 27% Industry Marketing & Advertising Based in Seattle, USA Business type B2B Deployment method Cloud Features used Preferences,Per-tenant template customization,Batching & Digest,Multi-tenant,In-app Inbox Ready to start? Book a demo Challenge Evocalize’s go-to-market is B2B2C so they’re often one step removed from the end-user. They needed a scalable way to reach users via in-app and email notifications without relying on partners. Their previous notification system was too rigid: even small changes required engineering support, and multi-tenancy was hacked together with workarounds. Solution SuprSend offered a clean path forward with: Built-in support for multi-tenancy Self-serve workflows Template management Clean documentation and APIs Outcome Evocalize migrated core notifications in a single sprint with just one backend engineer. Measurable impact realized: notification-engaged users launched 27% more marketing programs compared to non-engaged users. "SuprSend transformed how we handle notifications. Our product team can now manage workflows without engineering help. This has accelerated our deployment cycles and made scaling much easier." Nick Markman VP Product, Evocalize Small teams have to be ruthless about where they spend engineering resources. Nick Markman, VP of Product at Evocalize, knew this early on. Instead of pouring time into building a notification system from scratch, his team built with SuprSend—and increased repeat purchases by 27%. SuprSend is a centralized notification infrastructure that’s built for multi-channel delivery, user preferences, and multi-tenant systems. It’s powerful and flexible, so teams can ship both product-critical and engagement notifications fast. Here’s how Evocalize replaced a limiting setup and turned notifications into a product growth driver. What does Evocalize do? Evocalize is a collaborative marketing platform for real estate and mortgage professionals. Their users—think local real estate agents and loan officers—want leads, but don’t have the time or know-how to master digital marketing. Since most of Evocalize’s go-to-market is B2B2C, they’re often one step removed from the end-user. That makes notifications critical, especially for: Reaching users directly (in-app and email) Communicating updates independent of partner platforms Re-engaging users who aren’t logging in often Why switch to SuprSend? Previously, Evocalize had built on Magicbell and it had several limitations: Heavy engineering dependency : Any new email or logic change meant dev tickets and handoffs. Even minor tweaks required HTML work and engineering lift. Multi-tenancy workarounds: Each partner needed their own branding, but the system wasn’t built for it. The team had to hack around SES with custom templates. Lack of observability: No easy way to track delivery, failures, or logs. The team had to build visibility layers themselves. A well-timed email turned into a game-changer. Evocalize wasn’t actively looking but once they saw SuprSend in action, it checked all the boxes: Built-in support for multi-tenancy Self-serve workflows Template management Clean documentation and APIs Isolated environments for staging and production workflows Usage-based pricing (no upfront barrier) “ SuprSend was simple to integrate, powerful out of the box, and priced in a way that didn’t create friction.” Nick Markman, VP of Product at Evocalize Fast, Frictionless Integration in One Sprint Evocalize migrated their core notifications in a single sprint—with just one backend engineer handling most of the work. The team: Set up tenants and synced users Defined events and templates Embedded SuprSend’s inbox with native-looking UI Validated in staging, then went live on production Implementation wasn’t just fast—it was frictionless. “As far as new platform integrations go, this was as straightforward as it gets. We didn’t need a weekly check-in or project plan. Our engineers read the docs, we had maybe one kickoff call, and then we were off and running. SuprSend allowed us to be autonomous.” Nick Markman, VP of Product at Evocalize And support didn’t drop off after go-live. “Credit to the SuprSend team—they’ve been super responsive. Any time we had a question, we got same-day answers. That level of support didn’t stop after onboarding either, which is rare. Usually, the attention fades after implementation. Not the case here.” Nick Markman, VP of Product at Evocalize Building Workflows Without Engineering Dependency One of the team’s big wins? Being able to create logic-heavy, multi-channel workflows, without looping in engineers every time. Nick took us through an example. He has set up a workflow that nudges users to set up lead alerts that notify them when a new lead comes in and even configure auto-respond on their behalf. Evocalize's Workflow When a user logs in for the first time, a workflow gets triggered. Evocalize sends: (event, recipient, token). That token hits their internal notification API, which fetches contextual data like user settings or program details on-demand. The flow checks: Is lead alerting enabled for this tenant? If yes, wait 3 days Then send: An in-app nudge An email (if enabled) “It’s a simple message—but complex logic. And I was able to build the whole thing myself.” Nick Markman, VP of Product at Evocalize Easy Debugging with Logs The process of building and validating new notifications has become significantly more efficient with SuprSend. The only engineering requirement now is to implement the new event, or add a few properties to the API. Once that’s done, Nick and his team can take it from there in staging. This allows them to: Fire events in staging View payloads directly in SuperSend's logs Copy the token and run internal API calls in Postman to see exactly what data is returned Configure workflows using real data Additionally, SuprSend’s analytics inside the workflow has proved useful. “When we first launched in production, we ran into a small issue—just some missing data in a notification. I got an email from SuprSend summarizing the error with a direct link to debug it. I hadn’t set that up, didn’t even know it was a feature—but it just worked. I clicked through, found the issue, and fixed it right away. That kind of out-of-the-box visibility was a really nice surprise.” Nick Markman, VP of Product at Evocalize Embedded & Branded In-App Inbox Evocalize uses SuprSend’s out-of-the-box Inbox UI with light customization to match the app’s look and feel. The inbox surfaces notifications like program updates or alerts, right where users already manage their day-to-day. It feels native—and reduces the need for email overload. Evocalize's In-app Inbox Multi-Tenant Aware Preference Center As a B2B2C platform, Evocalize supports multiple partner brands—each with their own end-users, branding, and notification needs. That made multi-tenancy a must-have, especially for managing preferences. “We’d mostly been sending transactional messages at first, but once we added more marketing-oriented notifications, we needed preferences. We created all of those in SuprSend, and then pulled them into our front end with your APIs.” Nick Markman, VP of Product at Evocalize They were able to: Display category/subcategory/channel-level options Hide irrelevant categories to reduce UI noise Match the look and feel of their app while keeping full control over user preference logic Thanks to multi-tenancy-aware theming, the hosted preferences page reflects the correct logo and branding for each customer account. Evocalize's Preference Center Measurable Impact Realized on Business Metrics Before SuprSend, even a simple email often required the involvement of design, product spec, backend engineering, template integration, and more. Now? Engineers send the trigger. Product owns the rest. And it’s not just faster—it performs better. The results spoke for themselves. Nick compared purchasing users who clicked through SuprSend-powered notifications vs. purchasers who didn’t: METRIC NOTIFICATION ENGAGERS BUSINESS IMPACT Avg. Revenue / Active User +18% Higher monetization NPS Score +24% Better user satisfaction Avg. New Marketing Programs Launched +27% More product adoption And this was just two months in. Evocalize expects these differences to compound as notification strategy matures. What’s Next for Evocalize Now that the core notification setup is stable, the Evocalize team is shifting gears—from replicating existing logic to unlocking what wasn’t possible before. The roadmap includes: Running experiments: adding segmentation, A/B tests, and dynamic paths to improve engagement Expanding access: bringing support and ops teams into SuprSend or integrating it into internal dashboards Exploring new channels: SMS is on the radar—especially given how text-heavy their end users are Leveraging smart delivery: optimizing send times and channel selection based on user behavior and availability “We’re past the parity phase. Now it’s: what can we do that we couldn’t before? SuprSend is super self-serve, but there’s a ton of power under the hood. And the team’s been great about helping us unlock that.” Nick Markman, VP of Product at Evocalize Other success stories This is some text inside of a div block. This is some text inside of a div block. Ready to transform your notifications? Join thousands of product & engineering teams using SuprSend to build & ship better notifications faster. Get Started for Free Book a Demo PLATFORM Workflows Templates Preferences Observability Analytics Preferences In-app Inbox Multi-tenant Integrations CHANNELS Email SMS Mobile Push Web Push Whatsapp In-app Inbox & Toasts Slack MS Teams SOLUTIONS Transactional Collaboration Batching/Digest Scheduled Alerts Multi-tenant Newsletters DEVELOPERS Documentation Changelogs SDKs Github API Status RESOURCES Join our Community Blog Customer Stories Support SMTP Error Codes Email Providers Comparisons SMS Providers Comparisons SMS Providers Alternatives COMPANY Pricing Terms Privacy Security Sub-processors DPA Contact Us SuprSend for Startups © 2025 SuprStack Inc. All rights reserved. SuprSend By clicking “Accept All Cookies” , you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information. Preferences Deny Accept Privacy Preference Center When you visit websites, they may store or retrieve data in your browser. This storage is often necessary for the basic functionality of the website. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories may impact your experience on the website. Reject all cookies Allow all cookies Manage Consent Preferences by Category Essential Always Active These items are required to enable basic website functionality. Marketing Essential These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission. Personalization Essential These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location. Analytics Essential These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor. Confirm my preferences and close	2026-01-13T08:47:41
https://forem.com/enter?signup_subforem=41	Welcome! - Forem Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close Join the Forem Forem is a community of 3,676,891 amazing members Continue with Apple Continue with Facebook Continue with GitHub Continue with Google Continue with Twitter (X) OR Email Password Remember me Forgot password? By signing in, you are agreeing to our privacy policy , terms of use and code of conduct . New to Forem? Create account . 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — Your community HQ Home About Contact Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a blogging-forward open source social network where we learn from one another Log in Create account	2026-01-13T08:47:41
https://www.fine.dev/pricing	Fine - AI Agents for Software Development \| Pricing Home Docs Changelog Pricing Sign in Get started -> Menu Home Docs Changelog Pricing Scale your team with Fine Get the complete AI software development platform. Boost your team with AI agents. Automate mundane work, streamline migrations projects and put your backlog tasks on autopilot. Unlimited usage For startup teams to embed Fine's AI Coding Agents into your day-to-day development work. What’s included Unlimited chat sessions Unlimited issues & pull requests Unlimited indexed repositories Unlimited custom AI workflows AI Sandbox environment Access to premium LLMs Monthly Pay Yearly Yearly (-20%) 13 $ USD Per seat Start free trial No credit card required Additional add-ons We think you'll find our all-in-one subscription is everything you need. But if you've got special requests, we can offer certain add-ons: Custom agents AI agents tailored to your needs. Starting at $500/month per agent Book a Call -> Onboarding package Hands-on onboarding and training for your team. Book a Call -> Cloud Dev Environments Additional compute resources for your AI agents. Starting at $10/month per agent Book a Call -> Self-hosted agents Run AI agents on your own infrastructure. Available for Enterprise plans. Book a Call -> Previous Next Getting started with Fine Frequently asked questions How Fine can help improve DORA metrics? Fine automates and optimizes various aspects of the software development life cycle. By using AI-agents, you can automate mundane work, solve technical debt issues quicker, and shorten the pull-request cycle time significantly. What level of customization do you offer? Fine's flexible configuration model allows teams to tailor the environment, workflow, and AI interactions to their needs, ensuring that the platform aligns with their development practices and goals. In addition, we offer professional services such as building custom tools and integrations to support your team's use-cases. Where is the code processed? We process repositories on an isolated and secured dev container. Enterprise accounts can configure an automatic cleanup at the end of each execution or set up Fine on-prem. Do the AI agents improve over time? As you work with your agents, provide them feedback and review their code, they learn your style and get better over-time. Much like a human developer does. What's the difference between Fine and GitHub Copilot? Unlike pair-programming assistants such as GitHub Copilot, Fine is completely asynchronous and performs repository-wide tasks end-to-end. Moreover, AI agents compile and test your app, and work iteratively until the task is completed. Do you offer self-hosted agents? Yes, self-hosted agents are available for Enterprise accounts. Start working with AI agents Scale your Team with AI-Driven Software Development. Try for Free -> © Fine.dev - All rights reserved. Product Overview AI Workflows Pricing & Plans Changelog Blog Docs Company Press Terms & Conditions Privacy policy	2026-01-13T08:47:41
https://github.com/forem/forem/issues/new?assignees=&labels=bug&projects=&template=bug_report.md&title=	Sign in to GitHub · GitHub Skip to content You signed in with another tab or window. Reload to refresh your session. You signed out in another tab or window. Reload to refresh your session. You switched accounts on another tab or window. Reload to refresh your session. Dismiss alert Sign in to GitHub {{ message }} --> Username or email address Password Forgot password? Uh oh! There was an error while loading. Please reload this page . New to GitHub? Create an account Sign in with a passkey Terms Privacy Docs Contact GitHub Support Manage cookies Do not share my personal information You can’t perform that action at this time.	2026-01-13T08:47:41
https://ruul.io/blog/best-portfolio-building-platforms#$%7Bid%7D	Top Portfolio Building Platforms for Independent Professionals \| Ruul Blog Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up grow Best Portfolio Platforms for Freelancers in 2025 Discover the best portfolio building platforms for solo talents and freelancers to showcase their work and impress potential clients. Explore WP.ruul.io's expert recommendations and find the perfect platform to create a stunning portfolio that stands out. Mert Bulut 5 min read RUUL FOR INDEPENDENCE You chose independence.We make sure you keep it. Sell your time, your talent, whatever you create or build always on your terms. Get started See Example This is also a heading This is a heading Key Points Here is the full list of portfolio platforms you’ll discover in this article: Ruul Space: List skills/services, and easily sell, invoice, and get paid. Behance: Showcase your visual work and network with creatives. Dribbble: Share design "shots," find work, engage. Adobe Portfolio: Create portfolios that integrate with Adobe Creative Cloud. Contra: All-in-one: portfolio, community, jobs, payments. Clippings.me: Showcase written content attractively for writers. WordPress: Total control portfolio/blog for experienced users. Squarespace: Visually strong, customizable portfolios and websites. Webflow: Design complex, interactive portfolios without code. Carbonmade: Build unique portfolios with dynamic blocks. Pixpa: Portfolio, e-commerce, and blog for creatives. Medium: Publish articles, use as a writing portfolio. Notion: Create customizable portfolios with drag-and-drop. Canva: Customize thousands of templates with no design skills required. Struggling to put together your portfolio? Trying to find your best work, style it your way, and navigate dozens of platforms? It’s exhausting. But don’t worry, that ends here. ‍ In this article, you’ll find the 13 best portfolio platforms for freelancers of all kinds. Whether you’re a designer, writer, developer, or something in between, these modern, user-friendly tools are built for 2025 and beyond. Let’s dive in! Top 14 portfolio platforms for freelancers 13 platforms you can use to build your portfolio in 2025! Ruul Space For whom: Freelancers from all professions who want to sell their products/services in the global market. Use cases: Customizing your profile for a portfolio, selling digital products/online services, creating instantly purchasable service packages, receiving fast and secure payments from clients, issuing invoices, and ensuring legal compliance. Ruul Space works as both a portfolio site and a payment button for you. You can turn clicks into cash with one-tap checkout and no client logins. Ruul’s portfolio tab stands just next to your listed services and products. This creates a much more compact experience for the visitor. As you can see in the screenshot above, the profile design brings everything a potential client wants to know about you. Plus, there is the payment button. When they buy your services or products, they also get an invoice. If the purchase is for a subscription-based product, they get the invoice automatically every month. When they click on an item in your portfolio, they can view a detailed page to discover everything about your work. There is also a “Work With X” button that opens a message form. When a potential client fills out that form, you get an email from Ruul instantly. Noticed the small icon next to this button? Clicking it, you can copy the link to this portfolio item and share it wherever you want. It provides an excellent presentation to showcase a specific case study to a potential client in a conversation on another platform. After that, there is a long text section where you can tell the story behind this work. And of course, you can add more visuals. Let’s say they have no more questions. They can just click and pay. Voila! Moreover, Ruul is an all-in-one platform and a Merchant of Record (MoR) . It means global tax compliance, invoicing, and the payment collection process work flawlessly. You can get paid from 190+ countries in 140+ currencies, including crypto, with the Binance integration . So, you can tap into a global audience without worrying about payments, conversions, or compatibility. Key features of Ruul Space Customization options for personal branding: Stand out with a storefront that reflects your unique style. One-click sales for digital products and services: Sell in seconds with a frictionless checkout experience. No sign-up required for clients: Remove barriers for buyers to act immediately and gain trust by offering a no-hassle experience. Subscription-based service packages: Unlock recurring revenue with automated billing and enjoy peace of mind from predictable income Accept payments in 140+ currencies and crypto: Get paid by anyone, anywhere, however they prefer, and feel global and future-proof. Analytics for profile optimization: See what’s working and improve conversions over time, and feel in control of your growth Pricing: It’s free to use Ruul Space as the platform (yes, that’s us!), which cuts only a 5% fixed commission for the invoices. Behance For whom: Graphic designers , illustrators, photographers, UI/UX designers, web designers, 3D artists, and motion graphic artists Use cases: Sharing visually-oriented work, Participating in an extensive creative network and Sizing business opportunities Behance, developed by Adobe, is a portfolio platform that functions much like a social network. I love that it integrates with the Adobe app. You can showcase your visuals, get real feedback through likes and comments, and connect with a global design community. Key features of Behance Opportunity to find a job Mobile application support Style customizations Storage and media support Adobe Creative Cloud integration Pricing: Basic features are free, but to unlock all features, you can purchase a Behance Pro subscription for $9.99 per month. Dribbble For whom: UI/UX designers, graphic designers, illustrators, icon designers, and animation artists Use case: quickly share visual designs , search for job opportunities and interact with other designers Dribbble deserves a mention as it works like a social media network, similar to Behance. Here you can build your portfolio and post quick images called "Shot" (like "Posts" on Instagram). Also, Dribbble can surprise you because it has a high potential for instant engagement. For example, while a normal portfolio does not bring you any interaction, a shot you share on Dribbble can quickly gain attention and reach thousands of views. And it’s your mission to turn the views into sales. Key features of Dribbble Job board Community communication Portfolio customizations Free design resources Pricing: Dribbble offers basic features for free, such as following designers and browsing jobs. However, to unlock additional customization options, you need to purchase a Pro plan. It costs $8 per month on an annual billing plan and $16 on a standard plan. Adobe Portfolio For whom: Photographers, graphic designers, illustrators, and art directors who are already actively using Adobe Creative Cloud tools Use cases: Create quick, easy, customizable, and integrated portfolios. Adobe Portfolio's appeal comes from its in-ecosystem simplicity. You can create professional and personalized portfolios in single-page, multi-page, and even mobile-friendly formats without any coding knowledge. Also, if you are already familiar with Adobe programs, the learning curve is low for you. If you already have a Creative Cloud subscription, you can use Adobe Portfolio for free, eliminating other platforms. There is a downside to this: When you cancel your Creative Cloud membership, you lose access to Adobe Portfolio. Key features of Adobe Portfolio Adobe ecosystem Free with Creative Cloud Integrated with Adobe programs Professional fonts with Adobe Fonts Storage and media support Single or multi-page Mobile-friendly portfolio Pricing: You can access Adobe Portfolio with a Behance Pro subscription ($9.99/month) or a Creative Cloud all apps plan ($59.99/month). Contra For whom: UX/UI designers, graphic designers, app developers, and other solo talents Use cases: Build a creative portfolio, publish work, find jobs and manage payments Sometimes you want to find everything in one platform to avoid digital junk. Contra is one of those all-in-one platforms, so I wanted to include it in the list. You can use it as a link-in-bio site , a portfolio builder, or to find a job. What I didn't like about Contra is that while it claims to be commission-free, many essential features are locked behind a Pro membership. Key features of Contra Portfolio customization (most paid) Project management tools Performance analysis and reporting Access to a global talent network Flexible working opportunities Getting payment Pricing: You can customize portfolios, but if you want to create truly unique designs and apply for job postings on the platform, you can upgrade to the Pro plan for $29 per month. Clippings.me For whom: Journalists, copywriters, bloggers, and other producers of written content who want to showcase their work Use cases: Displaying written content with an attractive portfolio, being visible in search engines with SEO optimization, providing business examples to customers Clippings.me is a professional portfolio-building platform for journalists, bloggers, and all other writers . Unlike the image-heavy sites, this platform has a simpler structure, and it's ideal for texts. Key features of Clippings.me For bloggers and writers Multimedia support Design without coding knowledge Written text presentation SEO friendly Custom domain name Contact form Pricing: Clippings.me offers basic features for free, but you can upgrade to the Premium plan for $9.99 per month to purchase a domain name and access richer themes. WordPress For whom: Writers and content producers who want to combine their portfolio with a blog, designers who want full control over their websites, and freelancers who want to add functionality with plugins according to their specific needs Use cases: Creating a portfolio where you are in complete control with professional themes and plugins, becoming directly visible in search engines with SEO work. WordPress is the platform with the highest learning curve on our list. It powers some of the world’s largest websites and offers full flexibility through its open-source structure. Yes, it's not directly built for portfolios, but I'd say it's a perfect place for it. WordPress is one of the best portfolio-building platforms because what you can do is limited only by your imagination, if you know how to use it. Key features of WordPress Special plugins for Portfolio Ready-made portfolio templates The most advanced theme options Create multiple pages Visibility with SEO Domain name and hosting Analysis and reporting Pricing: The free plan is available, but you will have to use the wordpress.com domain. To unlock more customization and get a custom domain, you can purchase the personal plan for $4 per month. Also, there can be extras as you may need designer support, technical assistance, paid plugins, etc. Squarespace For whom: Photographers, writers, designers, artists, and other creative freelancers who want to stand out with their images and text Use cases: Blogging to showcase your expertise, Visibility on search engines. Squarespace is a website builder similar to WordPress but simpler. It includes rich and modern portfolio templates, both ready-made and customizable. You can get your own domain name and even sell your services on the same site with E-commerce integration. My impression of this platform is that it looks very modern and prioritizes visual storytelling. If you have a personal branding goal, you can use Squarespace as your permanent portfolio and personal website. Key features of Squarespace Fully customizable pages Easy design with a drag-and-drop interface Mobile-friendly sites and pages Video and audio integration Multiple pages (contact, about, form) Domain name and hosting E-commerce integration Visitor analysis Pricing: Squarespace does not have a free plan. You have to pay $16 for the most affordable Personal Plan. But they also offer a 14-day trial period for those who want to try it out. Webflow For whom: Professional web designers, UI/UX designers, writers, developers, content producers, and other freelance talent Use cases: Create professional portfolio sites without coding knowledge, Have full control over the portfolio, Create an interactive online presence. Webflow has a steep learning curve, but it's worth it if you want to create eye-catching portfolios that look like works of art. You can use simple or complex images, animations, and interactive buttons to create unique portfolios. It’s not my top choice for portfolios, but I wanted to add it to my list of best portfolio platforms for freelancers because web designers may be interested. Key features of Webflow Design without code Drag-and-drop interface Special domain names Customizable templates Content upload Visual animations SEO optimization Pricing: You can start for free, but you'll need to use Webflow's domain. You can upgrade to the Basic plan for $14 per month to get a custom domain, create up to 150 pages, and unlock more customization. Carbonmade For whom: Designers, writers, developers, and all other freelancers who want to build a personal web portfolio site without coding knowledge Use cases: Take full control over the portfolio, rank in search engines and create unique portfolios. Carbonmade is a portfolio-building website that aims to go beyond the usual "ready-made template" habit. It focuses on dynamic blocks and allows you to customize everything. So you can have customized portfolios that nobody else has. Key features of Carbonmade Drag-and-drop and intuitive interface Social media integration Portfolio visit analysis Search engine rankings Pricing: Carbonmade doesn't offer a free plan. To get started, you can subscribe to the lowest-priced Beginner Plan for $9/ month. Pixpa For whom: Mainly photographers, designers, writers, and other creative freelance professionals Use case: Create a personal portfolio site, Sell with e-commerce integration and Use blog traffic to attract customers. Pixpa is basically a website-building tool, but it stands out with its all-in-one use case. For example, you can add e-commerce integration to your personal portfolio website to sell your digital products and services. You can also create a blog on Pixpa, making it easier for your personal portfolio site to rank in search engines. Key features of Pixpa Drag-and-drop simplicity E-commerce integration Adding a blog Mobile responsiveness SEO tools Pricing: Pixpa doesn't offer a free plan, and the lowest-priced one starts at $10 per month. Medium For whom: Writers, marketers, journalists, designers, and all other creative workers who want to use their writing and design as a portfolio Use cases: Have a personal blog site, Get organic traffic from Google, Show case studies to clients Medium is a social media platform for sharing blog posts. The simple text editor makes it incredibly easy to format posts, and even if you know almost nothing, you can easily adapt. Especially if you're a freelance writer, I think you'd love to publish posts on Medium and use it as a portfolio so that you can tell your clients, "here's my sample work" with a link to your blog. Apart from that, the fact that Medium has its own large readership and gets organic traffic on Google is also a great advantage. Key features of Medium Simple text editor Fast blog publishing Gaining followers Access to the community Wide readership SEO optimization Mobile compatible Pricing: You can create a free account on Medium and start publishing your first posts. But to connect your custom domain, monetize your posts, and read other writers' posts unlimitedly, you'll need to pay $5 per month. Notion For whom: All freelancers who want to create a portfolio with a drag-and-drop interface and make it publicly available Use cases: Create a gallery of writing samples and a services page, Categorize with a database, Add customer reviews. Notion is globally recognized as the best note app. But it would be unfair to call it a note app. Now you can turn the pages here into a website, publish them on the internet, and share them with other people. Notion's drag-and-drop interface, rich content blocks, and customizable pages really exceed expectations. Freelancers usually find it cool but way too complicated, while there are many easier options. To create a good portfolio, consider purchasing ready-made templates. Or just use Ruul , because it looks much more appealing aesthetically, and this pay button changes the game. Key features of Notion Customizable pages Drag-and-drop interface Visual and written galleries Rich content blocks Database creation Public publishing Pricing: Notion's basic features are free. You can purchase a Plus subscription for $12 per month to get unlimited file uploads, access to Notion AI, and create sites with custom domains. Canva For whom: All freelancers, regardless of their graphic design skills. Use cases: Quickly creating a portfolio using ready-made templates. Building customized portfolios with a drag-and-drop interface. Publishing portfolios online to make them discoverable on the web. Key features of Canva Unique portfolios with a library of thousands of templates Easy customization with a drag-and-drop interface Ready-made templates customized by profession Publishing the portfolio as a website Interactive elements like clickable buttons Easy file exporting and publishing Statistics to track portfolio performance Is there anyone left who hasn't heard of Canva? It's useful for so many things that it's almost impossible not to have heard of it. If you're someone who likes to get things done quickly and easily, Canva might be perfect for you. The best part about Canva is that users can share the templates they create with others. You can publish your own or use someone else's. This flexibility expands Canva's template library day by day. And so, when you type "Portfolio for writers" into the search box, you'll find templates in the exact style you're looking for. Do this for other professions as well—graphic designer, software developer, social media manager, or anything else. However, I suggest changing the colors, fonts, and theme of the templates you find in your searches instead of using them directly. This way, you show respect to the template creators and ensure you won't see an identical portfolio elsewhere. There's one more thing: Canva's publishable portfolio websites. It means you can use your portfolio as a link-in-bio tool. Set up the site, customize it, publish it, and add it to your social media bio. You can use this feature for free with Canva's own domain. How does Ruul Space help freelancers? When clients browse your portfolio, they make that critical decision in seconds: "I should work with this person," or "Maybe I'll check back later." So, what's the most effective way to get them to act immediately? Of course, a "Buy" button. This is what Ruul Space does. It transforms your portfolio into a powerful sales tool, allowing your clients to purchase your services with a single click. Reach Global Clients in 190 Countries Get Paid in 140 Different Currencies Step into the World of Crypto with Binance Integration Stay Secure and Compliant with Tax Regulations Save Time with Automated Invoicing See Payments in Your Account, Hassle-Free Join Ruul today to turn your portfolio into a sales machine and increase your client acquisition rates! FAQs 1. Why is a strong portfolio crucial for freelancers? Your portfolio is the first impression that gets you gigs; it builds trust and shows clients you're legitimate for fast, confident decisions. 2. Visual work vs. writing: different portfolio needs? Yes, visually heavy sites like Behance are ideal for creative design, while platforms like Clippings.me are better suited for showcasing written articles attractively. 3. Can I build a portfolio without coding skills? Absolutely, many platforms, such as Adobe Portfolio or Clippings.me, allow you to create professional portfolio sites without any coding knowledge. ABOUT THE AUTHOR Mert Bulut Mert Bulut is an innate entrepreneur, who after completing his education in Management Engineering (BSc) and Programming (MSc), co-founded Ruul at the age of 27. His achievements in entrepreneurship were recognized by Fortune magazine, which named him as one of their 40 under 40 in 2022. More Global Freelance Developer Rates Everyone talks about freelance developer rates without being specific. As a developer, if you need a guide to find your prices, here it is. Read more Lemon Squeezy vs Gumroad Compare LemonSqueezy and Gumroad for digital creators: fees, features, payment options, and best use cases in 2025. Read more What Is Goods And Services Tax (GST)? Everything You Need To Know Learn the fundamentals of Goods and services tax, including definition, features, and implementation. Explore its impact on businesses, freelancers, and consumers. Read more MORE THAN 120,000 Independents Over 120,000 independents trust Ruul to sell their services, digital products, and securely manage their payments. FROM 190 Countries Truly global coverage: trusted across 190 countries with seamless payouts available in 140 currencies. PROCESSED $200m+ of Transactions Over $200M successfully processed, backed by an 8-year legacy of secure, reliable transactions trusted by independents worldwide. FREQUENTLY ASKED QUESTIONS Everything you need to know. Get clear, straightforward answers to the most common questions about using Ruul. hey@ruul.io What is Ruul? Ruul is a merchant-of-record platform helping freelancers and creators globally sell services, digital products, subscriptions, and easily get paid. Who is Ruul for? Ruul is designed for freelancers, creators, and independent professionals who want a simple way to sell online and get paid globally. How does Ruul work? Open an account, complete a quick verification (KYC), and link your payout account. Then, start selling through your store or send payment requests to customers instantly. How does pricing work? Signing up is free. There are no subscription or hidden fees. Ruul charges a small commission only when you sell or get paid through the platform. What is a Merchant of Record? A merchant of record is the legal seller responsible for processing payments, handling taxes, and managing compliance for each transaction. What can I sell on Ruul? You can sell services, digital products, license keys, online courses, subscriptions, and digital memberships. How do I get paid on Ruul? Add your preferred bank account, digital wallet, or receive payouts in stablecoins as crypto. Funds arrive within 24 hours after a payout is triggered. OPEN AN ACCOUNT START MAKING MONEY TODAY ruul.space/ Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Trustpilot Product Payment Requests Sell Services Sell Products Subscriptions Ruul Space Pricing For Businesses Resources Blog About Contact Support Referral Program Affiliate Program Partner Program Tools Invoice Generator NDA Generator Service Agreement Generator Freelancer Hourly Rate Calculator All Rights Reserved © 2025 Terms Of Use Privacy Policy	2026-01-13T08:47:41
https://ruul.io/blog/7-podcast-episodes-that-will-boost-your-creativity	7 podcast episodes that will boost your creativity - Ruul Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up grow 7 podcast episodes that will boost your creativity Discover the best motivational and informative podcasts to expand your brain's limits and improve your creativity in 2022. Mert Bulut 5 min read RUUL FOR INDEPENDENCE You chose independence.We make sure you keep it. Sell your time, your talent, whatever you create or build always on your terms. Get started See Example This is also a heading This is a heading Key Points As we recently welcomed 2022 with health, joy, and prosperity prospects, we started to set our new year resolutions. While wishing this year to be more creative and productive than the last year, we are also motivated to learn and try new things to improve our professional development. There is no doubt that podcasts are excellent sources of inspiration for creative people globally. They’re compact, enlightening, and there’s a podcast for nearly every subject under the sun. With more than 30 million episodes available, podcasts are quickly becoming the preferred form of on-the-go entertainment; but among so many podcasts prepared, how do you choose the best motivational and informative content to boost your creativity?As we understand the challenge, we created a list of podcasts that provide exciting information that can expand your brain’s limits, give you a dose of inspiration, and boost your creativity. Rich Roll I Change Your Brain: Neuroscientist Dr. Andrew Huberman Creativity starts with understanding your mind's boundaries and getting a clearer perspective of how creativity occurs in your brain. This episode with Dr. Andrew Huberman, a neuroscientist and well-known professor in the Department of Neurobiology at Stanford University, will help you better understand how you can use your brain with mindfulness techniques better through intense focus and restorative sleep. Enjoy! The Minimalists I Creativity with Matt D’Avella The Minimalist podcast host has an interesting guest who is known as a filmmaker and YouTuber Matt D’Avella. Together they take a glance at new improvements in contemporary art culture and review the progression of society. Discussing topics like creating more and consuming less, and producing meaningful content. Listening to how the hosts investigate issues from each side is sure to start the wheels turning in your own mind. Russell Brand \| Never Compromise Your Creativity with David Lynch If you are interested in science fiction, literature, or cinema in general, Lynch needs no introduction for you. Dune director, without a doubt, is considered one of the most free-minded directors of our century. In the entertaining podcast hosted by Russel Brand, David Lynch uses the time to explain another side of him than we usually see in other interviews. While they present fantastic specifics in his career, this podcast's bulk reveals more complex ideas about creativity and how creativity can be boosted. We don't want to give more spoilers about this fantastic podcast. To be inspired, just listen to what he says about the creative ideas and his fountainhead of inspiration. Rich Roll Podcast I Creativity Is Our Birthright: Chase Jarvis Chase Jarvis is well-known as a visionary photographer, director, and social artist and widely lauded for his commercial work for Nike, Volvo, Reebok, Apple, and Red Bull. His new push into peculiar work and fine art has quickly got curators and art experts' notice, mainstream audiences, and celebrity circles worldwide. Chase's latest literary present (and the focus of today's conversation) is "Creative Calling: Establish a Daily Practice, Infuse Your World with Meaning, and Succeed in Work + Life" - an outstanding book on the potential of elaborating your natural creativity to infuse your life with higher meaning, direction, and accomplishment. Joe Rogan \| Where Technology Will Be in 20 Years /Jamie Metzl If you are familiar with the world of podcasts, you are already a fan of Joe Rogan. Suppose you are exploring this new exciting content world right now, and you are not familiar with his work. In that case, we can introduce him to you as one of the most popular podcast hosts. In the episode, he welcomes famous science fiction writer Jamie Metzl to talk about future technologies. In the episode, Metzl discusses how technology transforms the world and encourages listeners to come up with unique and new ideas. This podcast episode can present you with complicated future conflicts while pushing you to use your imagination. Design Cuts I Overcoming Creative Block In this episode, honest creators talk regarding how to overcome creative block. If you've ever been stuck in a design rut, you understand how frustrating this can be! If you experience creative block from time to time, this episode is right for you. The podcast hosts will present how a designer goes through a period of 'no-inspiration mood' and share some practical tips to get your inspiration back. Jay Shetty I If You Struggle With A Poor Imagination, Creativity & Idea’s You Need This What makes individual companies world-changers? Vishen Lakhiani, founder and CEO of Mindvalley, talks about how positive transformation and organizational change from the top down creates all the difference. If you have podcast suggestions that can improve freelancers’ professional lives, share your favorite episodes with the hashtag #Ruul on Twitter. ABOUT THE AUTHOR Mert Bulut Mert Bulut is an innate entrepreneur, who after completing his education in Management Engineering (BSc) and Programming (MSc), co-founded Ruul at the age of 27. His achievements in entrepreneurship were recognized by Fortune magazine, which named him as one of their 40 under 40 in 2022. More What Can You Sell on Gumroad? What can and can't you sell on Gumroad? Here is a guide to understand the limits and benefits of Gumroad for your product. Read more Top Gumroad Alternatives Compare the best Gumroad alternatives for creators in 2025—fees, features, ease of use, and who each platform is best for. Read more What Is Goods And Services Tax (GST)? Everything You Need To Know Learn the fundamentals of Goods and services tax, including definition, features, and implementation. Explore its impact on businesses, freelancers, and consumers. Read more MORE THAN 120,000 Independents Over 120,000 independents trust Ruul to sell their services, digital products, and securely manage their payments. FROM 190 Countries Truly global coverage: trusted across 190 countries with seamless payouts available in 140 currencies. PROCESSED $200m+ of Transactions Over $200M successfully processed, backed by an 8-year legacy of secure, reliable transactions trusted by independents worldwide. FREQUENTLY ASKED QUESTIONS Everything you need to know. Get clear, straightforward answers to the most common questions about using Ruul. hey@ruul.io What is Ruul? Ruul is a merchant-of-record platform helping freelancers and creators globally sell services, digital products, subscriptions, and easily get paid. Who is Ruul for? Ruul is designed for freelancers, creators, and independent professionals who want a simple way to sell online and get paid globally. How does Ruul work? Open an account, complete a quick verification (KYC), and link your payout account. Then, start selling through your store or send payment requests to customers instantly. How does pricing work? Signing up is free. There are no subscription or hidden fees. Ruul charges a small commission only when you sell or get paid through the platform. What is a Merchant of Record? A merchant of record is the legal seller responsible for processing payments, handling taxes, and managing compliance for each transaction. What can I sell on Ruul? You can sell services, digital products, license keys, online courses, subscriptions, and digital memberships. How do I get paid on Ruul? Add your preferred bank account, digital wallet, or receive payouts in stablecoins as crypto. Funds arrive within 24 hours after a payout is triggered. OPEN AN ACCOUNT START MAKING MONEY TODAY ruul.space/ Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Trustpilot Product Payment Requests Sell Services Sell Products Subscriptions Ruul Space Pricing For Businesses Resources Blog About Contact Support Referral Program Affiliate Program Partner Program Tools Invoice Generator NDA Generator Service Agreement Generator Freelancer Hourly Rate Calculator All Rights Reserved © 2025 Terms Of Use Privacy Policy	2026-01-13T08:47:41
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https://www.fine.dev/content/privacy-policy	Fine AI: Privacy Policy Home Docs Changelog Pricing Sign in Get started -> Menu Home Docs Changelog Pricing <- Go Back Fine AI: Privacy Policy Fine Privacy Policy Last Modified: July 13th, 2024 1. OVERVIEW Fine Dev Ltd. ("Fine," "we," "our," or "us") values your privacy and is dedicated to safeguarding it through adherence to this Data Protection Statement ("Statement"). Our core mission includes a commitment to safeguard your personal data and maintain transparency about the information we collect, its usage, and its sharing. This Statement outlines our practices for gathering, utilizing, maintaining, protecting, and disclosing your information through https://www.fine.dev (our "Website"), our web application (our "App"), and our products, services, technology platforms, and related applications (collectively, the "Service(s)"). 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https://agileinaction.com/agile-in-action-podcast/2023/12/12/becoming-a-great-un-manager.html	The Agile in Action with Bill Raymond Podcast Home Learn More Sponsors Watch now (here is a direct link ) Listen now Becoming a Great Un-manager Dec 12, 2023 • Bill Raymond Jack Skeels, Author of UNMANAGED, CEO of AgencyAgile 🌎 Jack on LinkedIn 🌎 Jack's company: AgencyAgile 📖 Jack's book: UNMANAGED 📝 Jack's Medium Article: The Humanistic Agile Manifesto 📖 Jack's book recommendation: Humble Inquiry 📖 Jack's book recommendation: Change your Questions, Change your Life About this podcast episode Jack Skeels, CEO of AgencyAgile, shares valuable insights on agile leadership in the Agile in Action with Bill Raymond Podcast. Jack discusses the transformative power of teams and productivity through the lens of his new book, “UNMANAGED.” Bill and Jack discuss the hidden costs of management and how a manager can focus their role on growth and empowering teams. ✅ How to embrace “Unmanagement”, redefine traditional management, and boost team autonomy and creativity ✅ The cost of management by recognizing how over-management can hinder productivity ✅ How you can empower teams by encouraging self-management for better problem-solving and efficiency 🎉 Communication methods to prevent misunderstandings and project delays Transcript (transcripts are auto-generated, so please excuse the brevity) [00:00:00] Introduction and Guest Background Bill Raymond: Hi, and welcome to the Agile in Action podcast with Bill Raymond. Today, I’m joined by Jack Skeels, founder of AgencyAgile and author of UNMANAGED: Master the Magic of Creating Empowered and Happy Organizations. Bill Raymond: Hi, Jack, how are you today? Jack Skeels: Doing well, Bill. Nice to be able to join you here. Thanks for having me. Bill Raymond: Yeah, thank you for being on the podcast. I’m excited about this conversation. We’re going to talk about becoming a great manager. Before we get started, could you share a little bit about yourself with our audience? Jack Skeels: Oh, sure. I’m a let’s see, I’ll rewind a little bit. I know you and I have some some common history in this way. Started out as a software developer, a programmer, as they used to call them back then. And I quickly became a project manager, management consultant, ended up at a think tank, RAND Corporation, where I was a senior analyst for several years and worked on how knowledge worker organizations should optimally operate and the like. Jack Skeels: And then back out in the real world of actually over the last 20 plus years proved out a lot of the ideas that, that are in the research. And that’s the genesis of my new book as well. And of course, our practice here at AgencyAgile. Bill Raymond: Thank you very much for that. And by the way, the book is great. You were nice enough to give me a copy of it and I can’t say how good a read it is. So thank you for writing that and sharing that with the community. Jack Skeels: Cool. I saw that you had a very dog eared page marked copy as well in our earlier discussion. So yeah, thank you. I appreciate the ultimate, the ultimate tribute to an author is if someone wants to actually read parts of the book again. Bill Raymond: Yes, exactly. Jack Skeels: Yeah, thank you. Bill Raymond: Yeah, of course. [00:01:37] Understanding Agile and Agility Bill Raymond: We’re going to talk about two core topics today. One of them is the cost of management and the other is managing in the context of what you call and refer to as UNMANAGED. Before we get into that, I always like to ask the question, what is agile and agility mean to you? Jack Skeels: Wow. It’s, that’s, we could do a whole podcast on that one, of course, and you do all the time, right? I, I think those are two, two very different ideas, and even Agile, I do a lot about this in the book, is that we use overloaded words a lot, and Agile is one of those, right? Agile means anything from classic software Agile to Doing things that kind of look like software agile, even if it’s not the right thing to do, or saying that you’re doing agile when you’re not really doing it, there’s a whole gamut. Jack Skeels: And I think the sad thing is that the idea that probably one of the best things for most businesses out of. Agile was the idea of maybe we could be more flexible I think it’s been widely abused by management consultants and has had all kinds of challenges and black eyes and all that kind of thing. Jack Skeels: I think at the heart of it is it taught us a couple of things. And I dive into this slightly in the book, but I wanted to make sure it wasn’t a book about agile. I think one of the things that it taught us is that really, we are not letting people get work done as well as they could, right? That we’re under utilizing our teams and the profound impact that software agile had in large scale software development projects really came from the same thing that the book is about, which is deleveraging or unmanaging the management in the organization and letting people just get work done and take ownership of the work and the like. Jack Skeels: And I think that’s the, for me, that’s the spirit of agile right there is that, that we’re all very clever human beings evolved over hundreds and thousands of years, and we can solve things. And that doesn’t mean that because I’m a manager, I can solve things better than anyone else. What software agile did is it proved that teams can actually manage. Jack Skeels: You don’t necessarily need a manager for a team all the time, right? Bill Raymond: Absolutely. And it’s, It’s interesting to see that evolve and then devolve. I feel like sometimes there’s this structure that you put in your head and you say, I like things to be this way because I like this level of control. And sometimes that level of control can slow things down. [00:04:14] The Cost of Management Bill Raymond: And that probably leads us right into topic number one, which is the cost of management. Bill Raymond: Can you talk about what you mean by that? Jack Skeels: Yeah, I think you were, in fact, getting right on the point, which is the management is actually far more costly than most people know. And I go into a thing which I won’t necessarily really go deeply into now, but the, for certain types of organizations, which are known as project driven organizations, which you probably in hearing that term, your listeners will be like yeah, we mostly do projects, project driven organizations. Jack Skeels: Actually tend to end up getting over managed for a wide range of reasons, but actually all organizations suffer from the cost of management as they grow. And this is widely known in the research literature and someone won a Nobel prize around the idea. Actually, it’s that profound of an idea. In the book, I identify five different forms of what I call the manager tax. It’s the idea that maybe not everything that managers do or even the existence of managers actually makes the organization more productive. The manager tax is goes back to a piece of organizational research that says the greater your managerial intensity, the greater the number of people, the number of managerial structures and the amount of managerial action that happens inside your organization, the lower the productivity. Jack Skeels: Managing and productivity are inversely proportional. And this is a really interesting idea because if you ask managers, you say, are you responsible for productivity? They will say, yes, of course, my job is to ensure productivity. Yet in some very strange and interesting and even humorous ways doing less managing actually is probably the best thing you can do for productivity as a manager. I’m going to give you one quick example too, which I think I came up on a podcast the other day that I was doing. And I, back in the old days of the factory, I’m a manager. I’ve got 10 people working for me and they’re all working on an assembly line and we’re producing 200 widgets a week or something like that. Jack Skeels: And that’s how I’m getting measured. Okay. I am the manager. My department’s getting measured on productivity. Did you make 200 widgets or more? Hopefully. And so I decided to go be a manager today. I’m going to call a meeting and I pull everyone off the assembly line for a two hour meeting. I’m going to talk about managerial things and ask how everyone’s doing and all that kind of thing. So we only get 38 hours of productivity and then we come in at 188. Widgets that week and my boss calls me, he goes, what the hell is going on? You, your team only produced 188. What’s the mistake? Jack Skeels: I was doing some managing. I wanted to call a meeting. He’s like, don’t call meetings. Let people produce widgets. So this very sharp contrast between is my job as a manager to manage. Or is it my job as a manager to actually ensure productivity, which may not require much managing, right? Bill Raymond: It’s probably worth mentioning right now. We talked about agility and we talked about project driven organizations, and now we’re talking about managers and UNMANAGED, I think it’s really important to state right now that we are not trying to say that agile in some of its forms or project management in some of its forms aren’t bad, right? We’re not trying to say one way or the other, and we’re not saying that we shouldn’t have managers. [00:07:40] The Concept of UNMANAGED Bill Raymond: I think that’s probably worth mentioning up front because the next topic of our conversation is what did you, what you mean by UNMANAGED? Jack Skeels: Yeah. And so I’m gonna, I’m gonna follow your lead with the other part of it real quickly. Do you need managers? Yes, of course you need managers. There, there are key managerial functions and the like. One of the things I go into in the book, A lot is that complex, chaotic project driven organizations tend to bring in other people into managerial roles. Jack Skeels: And I’ll just explain real quick, but I think it’s a, it’s the thing that causes the need for unmanagement, which is this, that in those complex environments, I start bringing in people like project managers. Now project manager is actually, manager is a sort of overusing that word. Because when we say manager in an organizational context, we mean someone who is in charge of a department, presumably of workers, people who are getting work done. Jack Skeels: But a project manager isn’t in charge of people or shouldn’t be anyways. Okay. There are actually a administrator of the project, right? It’s that they’re keeping track of things and all that kind of thing with that administrative function is very useful, but what happens as we see a proliferation, these organizations have project managers, whole departments of them. Jack Skeels: They have client managers. Or quasi product owners or requirements managers and all these people have manager in their title. And the idea that you’ve got manager in your title, all of a sudden starts saying you should start behaving like a manager and you have the authority of a manager. Jack Skeels: And the research actually calls them quasi managers, right? They’re really not mad because the real manager is the department manager. That’s the. Classical definition. And the challenge is that all these other people think that they have the authority imperative to like you indicated, Bill to assert control to assert their opinion, to tell people how and what to do and all that kind of thing. Jack Skeels: And so we end up with this environment where we have a lot of managers. Effectively per team member per worker and the like. And so we end up with an overmanaged environment, not out of ill intentions. Because everyone, by the way, I don’t think I’ve ever met a manager I thought you’re just pure evil. Jack Skeels: Are you just trying to make things bad? Every manager is trying to do a good job and most managers love the idea that they could be helpful. The problem is in a way, it’s server too many cooks in the kitchen thing too much help in getting the job done is not helping to get the job done. Jack Skeels: That’s the key idea behind UNMANAGED. And I opened with a vignette like that, where we talk about. A huge project that I was, that I happened to take over when it was just about full disaster mode. And literally the way we saved the project was to relieve the project of over managing. That’s the idea of UNMANAGED. [00:10:38] The Role of a Manager Bill Raymond: I’d like to dig into that a little bit deeper, but before we do that, could you share with me what you believe the role of a manager should be? Jack Skeels: It depends on which type of manager we’re talking about, right? We actually have a model I have in the book called the four key managerial moments? It’s why understanding the why of the work, the what of the work, the go doing it and the grow function. Jack Skeels: The department manager is primarily responsible for the grow function. In other words, how do I develop the people in my organization, empower them, include them, challenge them, support them, all those things. That’s my job is that, that sort of developmental manager, department manager. Jack Skeels: And in today’s modern organizations for the listeners you have in, in, in this podcast, especially. The other managers have other roles inside the organization. And so that any given one like project managers should be, for example, keeping track of what’s known. Okay. And like we teach in our methods, how to keep track of what’s not known because the fundamental uncertainty in the work we do in project driven organizations is a bigger problem than, than the, the certainty. You know, There’s well, it’s what we don’t know that gets us into trouble in projects, not what we do know. And project management, for example, is a discipline designed around draw, drawing up plans based on what we do know. Jack Skeels: And if I draw up a plan based on what we do know, But we don’t know a lot. Then the plan is wrong, but it doesn’t look wrong. Okay. And I can go around the sort of around the circle of all these other managers and the requirements manager writes up a definitive requirements document. And yet there’s a lot we don’t know, but the document doesn’t necessarily say that we don’t know things. Jack Skeels: It just says what we do know. And all these things start creating this illusion that everything is solved and they’ve removed the biggest capability we have inside of all of us, which is to ask, yes, but is that it? Is that everything we need to know? What if, or what, how could this be wrong? All those wonderful questions all go away in the, in this sort of chaos of over management. Bill Raymond: Yeah, I can understand that, I certainly seen that before, I’ve had my fair share of managers that had so many meetings and had so many reports that they needed that it felt like I was never actually getting the work done. I felt like I was always trying to meet some need, and I didn’t fully understand what that need was, because it wasn’t communicated well. Bill Raymond: And so for me that. That is something that needs to be cleaned up, right? That to me was something that, when I was with those managers, I had to work really hard to understand what it was they were trying to get. And very often after you understand that you can actually reduce the workload yourself and say you asked for these three reports every week. Bill Raymond: And you telling me that this is what you need this information for. Let’s cut that down. How about we just give you the access to this system. We’ll give you a little dashboard. And then all of a sudden there’s more free time for me to do the work that I think is valuable and hopefully my manager thinks is valuable. Bill Raymond: But I think what you’re saying here is that as a manager, we also need to step back and think about how we are managing our teams and regularly think about what our objective is to help our teams focus and deliver faster. Jack Skeels: Yeah. I love your example, by the way, Bill, I think it’s great. I think the, what occurred to me while you said it, which I wish I had used in the book is. Meetings can often be weaponized managing. Okay. In other words, the, you think the classic one is I’m going to schedule a meeting on Friday just to see where everyone is with my project. Jack Skeels: So I’m going to take an hour of productivity out of everyone’s life, okay, so they all have to be there. Also I’m setting up this sort of like test where if you show up to my meeting on Friday and you didn’t do anything on my work, right? So now I’m actually forcing priority. And what we see is this starts, this sort of weaponization of meetings starts leading to meeting wars, right? Jack Skeels: Where it’s like, well, I would have done that for you, Bill. But I was in Gina’s meeting all yesterday morning, right? And Gina, of course, was trying to get me to do something else for her. And it’s this meetings are not a problem. They’re a symptom. Okay. And if you, and I love your example, by the way, which is if we go after the symptom, what is the real thing that’s causing this need for a meeting? Jack Skeels: Usually you can get rid of meetings. And and most people think, Oh, we just need to run meetings better. We need a purpose, all that kind of thing. That’s not it. Meetings are a managerial weapon, if you will, again, not ill intentioned, but they have huge external consequences to them. Bill Raymond: Absolutely. I do think that the every time you’re in a meeting or interrupted, there’s a percentage of brain power that that takes where it pulls you out of the thing that you’re supposed to be delivering. Whatever that might be. And, you have a meeting that pulls you out of that zone that you’re in, where you’re in the flow, you’re doing your work and now you’re in a meeting. Bill Raymond: And then it’s going to take you another hour or so to finally get fully back into it. I don’t think we can context switch as quickly as we may think sometimes. Jack Skeels: Yeah, you are so correct on that. And I actually have a whole section of the book. There’s six main sections in the book, but a whole section on the book on essentially this idea of productive flow. And you’re right. There’s a little challenge, which is we perceive our ability to think in a different way than our actual ability to think. Jack Skeels: And so essentially, because part of our brain can multitask on trivial things really well we actually think the deep thinking part of our brain can do that as well. And it can’t, you’re right. There’s a stop start cost. There’s an interruption cost. And again, these are some of those things that if you think about it, If I’m a manager, and I feel like I need to talk to you, Bill, about something, right away, I think, because part of the problem is, it’s not necessarily right away that I need to talk to you, it’s just I don’t want to sit with this waiting for maybe a time when I can talk to you. Jack Skeels: So I’m going to go over right now and interrupt you in the middle of your work. And I do so without realizing the consequence because I start with a phrase you’ve heard before. Hey Bill, you got a minute? And it’s not a minute. Okay. Even if you and I somehow magically completed our conversation in one minute, you’re absolutely right about the side effect, which is it would take you 10, 15, 20, 30, even longer, but 10, 10 to 30 minutes to actually get back into what you were doing. And so I could literally, if I walked around and I’ve done this before, I didn’t know walk around the office to people about random topics. I’m a one person productivity wrecking ball at that moment. I’m literally just good. I’m well intentioned. I’m like, hey, I just want to let you know. I saw Kathy our client. Jack Skeels: She loved the work. He did the other day. See you later. Boom 20 minutes of productivity killed. And again, this is the idea behind unmanaging and back to your original point. It isn’t that managers are bad. And I truly believe almost every manager I’ve ever met is really trying to do the best they can, but they’re doing so with a very limited knowledge set of really what it takes to be a great manager. Jack Skeels: And what it takes to be not a demonstrably great manager, proving that you’re managing by scheduling meetings and making people produce reports, but actually by generating productivity, enabling productivity inside your teams and workers and makers. Bill Raymond: And that’s really the point, isn’t it? It’s enabling this productivity and, we have a lot of leaders and managers that listen to this podcast and they might be thinking, all right tell me some of the things that I should be looking out for in myself that might be pointing to the fact that I might be hurting productivity. Bill Raymond: One of the things that, I think probably one of the first things that I bookmarked on your book was. This really easy to read image that you create. And it was the siren songs of over managed projects. And I’m wondering, can you give a overview as to what some of those, if you will, leading indicators might look like that might say, oh, I’m slowing down productivity? Jack Skeels: Yes, absolutely. So I think that a lot of it has to do with, again, the sheer optimism and energy and passion that some of these managers put into their craft. I think I mentioned earlier, the project manager, for example, we only understand the project to 60 or 70 percent because that’s what a project is like. Jack Skeels: And we’ve got to figure out some stuff as we go, but we tell the project manager, we need a project plan right now. And they’re that project manager is getting managed by managers who basically say, if you can’t create a project plan, then you’re not much of a project manager. And so the project manager creates the plan well intentioned, but it’s missing all the things that are missing, but everyone goes. Jack Skeels: Wow, we’ve got a plan now. That’s the plan. And it’s not, but it looks like it’s the plan, right? And that’s one of the sirens, just follow the plan, okay? But the plan can’t be correct because we don’t know everything yet. And then you’ve got the client or account manager who’s saying, hey, everyone loves this project. Jack Skeels: It can’t be that hard. Everything, there’s an optimism that goes into selling and making the project deal and all that kind of thing. We also see the department managers systematically overestimate how productive people can be both from that interrupted productivity, but also just sheer personal capability, right? Jack Skeels: One of my favorite ones in this is yeah, Friday is doable. And that was the one that always sets me up, I hear Friday is doable or makeable. What that means is, can Jonathan get done by Friday? Yeah, Friday is doable. That means Friday is doable if in fact we know every single thing we need to know about what Jonathan’s trying to do. Jack Skeels: And Jonathan knows that too, which probably isn’t true. It’s true if nothing else interrupts Jonathan for the rest of the week, which probably will never happen. And. It’s probably actually not that it’s doable doesn’t mean yes, it’s absolutely definitively to get, we’ll get done. It means it’s at least a 30 percent chance it could get done, right? Jack Skeels: So me saying Friday is doable is really saying, yeah if everything goes right, then maybe we’ll see it on Friday, but that’s, again, that’s that optimistic information. And think of being Jonathan in that situation. Think of being put in the spot by your department manager saying, yeah, Jonathan should be able to get that done by Friday, right? Jack Skeels: And being oblivious in a way and it’s lovingly optimistic, right? Towards what their people can do in the and by the way, they even overestimate their own ability to produce stuff. So it’s not a, it’s not even an evil thing that they’re doing only to others. But these are these sorts of stories that we tell, and it’s almost when you watch the patterns and I do a lot of vignettes in the book so people can hear it. And you, I know you probably recognize, you’ve seen those in projects before where all these four managerial roles conspire to say, Hey, we’ve got this covered. Jack Skeels: How bad could it be? Should be doable. Just follow the plan, just read the requirements projects yet struggle terribly in the real world. Bill Raymond: Yeah. And I think you and I have both seen this maybe even more than normal because we’re both consultants, right? So if you’re working on a project in your organization, you probably have that one project and maybe another tertiary one, you do that for six or eight months and then you do another one as consultants, we’re regularly. kicking off new projects and we’re watching, all of these scopes of work, if you will, go out to customers. And I absolutely was that person, the optimistic one. I consider myself to be a very optimistic person. And so I always think well, we can do this faster then the rest of the team thinks that we can. And one of the challenges of course, was that we thought we’re implementing packaged software. And that’s the wrong way to think about it. Bill Raymond: I was thinking about that as we’re implementing package software, we have the experts on this package software. We can come in and we can do it. But one of the things that we don’t realize, and that’s the thing where I had to step back, and this was one of my big, UNMANAGED moments, if you will, was that I realized we’re not implementing software. What we’re doing is implementing change in an organization. Bill Raymond: That organization, if they want to be more productive using our software, that means that we have to introduce productivity gains. And that means that we have to maybe change the way people work. It might mean we need to change roles. It might mean that the culture needs to change. And so there’s all these other elements behind that, and it ends up being a much larger and complex thing. Bill Raymond: One of the things that I ultimately started to do was include that in our scope of work and our competitors didn’t. And that meant that our prices tended to be about 30 percent more than everyone else’s. But guess what? When you do that the customer recognizes that you are trying to help them through the process, as opposed to just shove some products down their throat, and it ends up being more productive working together and the team becomes more productive because they have that extra focus that they didn’t have before to help make sure that this was a successful implementation and organizational change. Jack Skeels: Yeah. Look at the brilliantly put Bill. I think that there’s a, I go into it a little bit in the book. You really need to have a change model in mind if you’re really looking at significant project work of any sort, which is what does it mean? Where are people now with what they do and where are they going to end up? Jack Skeels: And I would say half the challenge of implementing something well doesn’t have to do with actually the software platform component of it. It’s actually this is very human thing. So I think you’re spot on there. I think one of the other things is that and you got at it as well as is that sort of optimism again that we bring into these situations and part of that optimism actually goes back to this idea that somehow a project driven organization can be a process and product driven organization. Jack Skeels: And you said it clearly. And you said we’re just implementing software packages, right? No, you’re not. And you are doing a change project, but you’re also customizing the software package to fit the situation. And there’s all kinds of things to learn about how they’re going to use it and that kind of stuff. Jack Skeels: So the illusion that we can create something repetitive, mildly at the surface, repetitive as a process is not the same as a repetitive process. Okay. And that’s, I think it’s one of those cognitive gaps that we have. We don’t realize how much uniqueness there is in the things we do how much we don’t understand about what we’re doing. Jack Skeels: And it’s partly it’s our hubris, partly it’s our optimism, our love for what we’re doing. And I also think there’s just some, cognitive things that will hopefully get fixed over the next 20, 000 years of human evolution, where we assess risk better. We assess what we don’t know rather than just what we do know. Jack Skeels: And that kind of thing. I think those are some of the challenges in there for managers. And I think the great manager ask questions, doesn’t make statements. The great manager says things like, are we sure that we really know everything? Because the minute I ask that question, then I get everyone else thinking about what we might be missing, and in fact, if I put it in an exercise where we’re doing some work together and make people, all right everyone just brainstorm things we might be forgetting, right? That kind of thing. That’s managing because that’s actually, I’m dealing with part of the problem that teams need to overcome rather than just monitoring and controlling teams. Bill Raymond: Yeah. And I think that’s an important lesson that I’ve learned over the years is to ask more questions. Although I will say one of the great things about having a podcast is the whole point of this is that you’re expecting me to ask you questions so that you can share your insight. Bill Raymond: So that’s one of the things I love about this, but sometimes when you’re with a team and you start asking lots of questions, it’s real easy to get into fix it mode. And I have a tendency to ask a lot of questions and then people start wondering, why is he asking all these questions? Bill Raymond: What’s the deal behind that? And I sometimes have to say right up front, I’m probably going to ask you a lot of questions. Please don’t worry about trying to defend any decisions that you made. I’m not here asking these questions to try and dig into why something went wrong, what I’m trying to do is get to the to the root cause. And once you do that, I feel like people will open up and they understand that, technique that you’re using, if you will. But then at the same time, I have to take a very careful step every single time to ask myself, are you asking a question or are you going to start fixing the problem? Bill Raymond: And I think as a manager there’s times when yes, the team says Bill, take this to leadership because there’s a bigger problem here. And so the team has come up with that decision. I think that’s the important thing is a team comes up with a decision. Bill Raymond: And if I start telling them what to do, then I’m starting to do this sort of control mechanism that says do this thing, even though the team may not agree with it. Jack Skeels: Yeah, I think you’re spot on. I think there, there are at least two roads to any destination and the roads aren’t the same. In your example that you just gave, there is the act of directing people and this is, there’s cool research on this about empowerment and productivity and engagement and quality and all that kind of thing. Jack Skeels: The act of me telling someone what to do and how to do it and when to do it doesn’t actually move the needle on any of those things. People, if anything, get slightly less productive and less engaged. If I, however, turn it around the other way and say, I think, yeah, I think something needs to be solved here. Jack Skeels: Here’s what I see needs to be solved. How do you think you should do it and let them do it? That starts opening the door for growth. Okay. Framing look as a manager, as a leader you have tremendous skills of insight because you’ve seen so much and you probably ask amazing questions because that’s how you got to where you are. Jack Skeels: And you’re finding the answers was part of your ascension to your managerial role, and you nailed it, Bill, because one of the big things you need to do is you need to give up on being the person who has the answers or even if you have the answer, you gotta get them to have the answer, right? Jack Skeels: And that, the best way to do that is with questions. Absolutely right. I, by the way, recommend a guy named Edgar Schein. Edgar Schein’s book, Humble Inquiry, is a great starting point if you want to learn about better questions. And also, Marilee Adams and Change Your Questions, Change Your Life. Jack Skeels: It’s pretty, pretty far reaching, but both great books on asking questions. I cite them a couple times in my book as well. Bill Raymond: That’s fantastic. [00:29:58] The Unmanager’s Manifesto Bill Raymond: And I will make sure that I include links to those in the podcast to make sure that anyone that’s listening to this podcast, if you want to read those books, you can go ahead and find the links on the https://agileinaction.com website. Bill Raymond: We talked a lot about what it looks like to unmanage and we’ve shared some great stories about ways to free up the team so that they can be more productive and they can continue their flow. You have an interesting section in your book and it’s like the, I think you call it the unmanagers manifesto with some really great just bullet points of things that you can take away very easily if you’re thinking about becoming a better manager or rethinking how you currently manage, but one of the first ones that I was interested in hearing your thoughts about was you say, we are fans of our humanity. Could you explain what you mean by that? Jack Skeels: Yeah. Yeah. Thanks. And that’s a, by the way, that list it’s at the back of the book. And it’s also, you can search I think it’s called the, I’ve called it the humanistic agile manifesto on Medium so if you search on that, my name, but the the list is actually a list that we use largely as ground rules for how managers and teams should interact. Jack Skeels: We start. Most of our trainings by basically going through that list one way or another. And actually, one of the things we do is we don’t write that list out. We ask people what they think the good rules for working are. And then again, back to our point, using questions to expose it. The one that you bring up, fans of our humanity, it was designed to attack problem, a perceptual problem, and that is there’s a very mistaken belief that some people are wildly superior over other people and the some people is actually all of us because there’s cool research like if you survey a room full of people and ask everyone, where do you rank yourself relative to the average capability in this room? And the average rankings, everyone ranks themselves around 70%, which is impossible, right? It just literally is impossible. So we tend to think of us as ourselves as superior to others. It’s just, we’re wired that way. But this can get quite severe when you get into multi level managerial organizations and multi level, senior, mid level, junior roles inside of the development organization and the like. Jack Skeels: And no one stops for a second and thinks that, you know what, we were, we’re born so similar in terms of skill sets and all the, so much of what we do, like language and our reasoning processes are all just the product of evolution. Education teaches you how to use these things. Okay. Jack Skeels: But education doesn’t create these things. And, I have a line in the book where I say, the situations is Eric ready to take this project on? And I say, Hey, Eric’s ancestors from 400, 000 years ago called and said, Yes, Eric’s been waiting to do this project for a while. Jack Skeels: And the idea is that we don’t tap into those untapped resources as well in our people as we should. We as managers and leaders need to become more like soccer moms or soccer parents, if you will, not to be gender inappropriate but say, everyone’s got to get out on the field and play right. Jack Skeels: I got to believe that the best way to become great at doing this is to just go do it. I got to believe in people. And more than more often than not, and way more often than not. You’ll get satisfied as a manager by the growth in people. When you really get behind that idea that we humans are ridiculously wired for success and problem solving and working together and all those things. Bill Raymond: That’s really good insight. I appreciate that very much. [00:33:37] Actionable Steps for Managers Bill Raymond: And with that, I’d love to know if there’s any actionable things that someone could take away from this podcast and start doing as part of their daily if you will thought process for becoming a better manager for their teams. Jack Skeels: Wow, that’s such a it’s a tough one because it’s a tough situation. We have models of how we’re supposed to manage and what’s the one thing Jack can say that someone might do? I think the one that comes, came to mind, and I don’t know if it’s the best one, but it’s the one that comes to mind right now, is I think one of the great skills, and this is in section six of the book, is asking a question that looks something like this. Jack Skeels: Someone says something, makes a statement, and people make statements in business settings all the time and they aren’t necessarily true. They’re just people making statements, right? Jack Skeels: And to start getting good at pausing and asking, yes, but is that asking inside your head, yes, but is that so? And think about, and this is when I was at Rand, the think tank, I was actually good at doing this because of some other things that happened in my life. But it’s one of the key skills is the ability to say, okay, I, we do know X, but is that all there is, is just X? Jack Skeels: Could there be something behind that, something else that we’re not talking about? Should we be so easily satisfied with an answer when there are no simple answers in the world? And so I think a great thing as a manager is to just start questioning things. If you believe at all, or even have a hint of belief in what I’ve been talking about or certainly what you read in the book, I, I think if you just stop and go, yeah, yeah, but was that meeting really something we should have done? Or do I really need to go interrupt Bill right now about this thing? Asking those questions is probably the single most important thing you can do. And to have an attitude of doubt around what is the right thing to do rather than just act. Bill Raymond: I think that’s a really good one. I was thinking about this as you were talking. Not too long ago, I was working on a project with a client, and one of my roles coming in there was to start talking to people that are going to be impacted by the project. And so I’m asking them what they think about the team, what they think about the current process. Bill Raymond: How are you doing? What do you think that we’re going to accomplish what we’re trying to accomplish at the right level at the right time? And there was very upbeat and positive responses, but they said, except for this team, we all know that this team is just no good. And, those kinds of, I don’t want to say that those, they used those exact words, but the responses that I was getting from everyone was, but this is the bad part. Bill Raymond: This is the bad team over here. And I started digging into that and I used your process, which is well, is that so? I started asking more questions. Tell me why? And they were always delivering on time. The deliverables weren’t that bad. Bill Raymond: So what exactly are you saying? Ah, then I saw the emails. And then I attended a few of the meetings, they had a poor lead that was doing the communication. It was that person. And I don’t even want to say that lead was the wrong person. They were the technical leader put in that role because they didn’t put a, if you will, someone that knows how to communicate with the business. Bill Raymond: They’re sending all this technical jargon that no one understood. And so the easy answer was, let’s give someone that, if you will, can speak both of those language and put that person in that role. And then the communications improved and everything was great. It wasn’t that was a bad team. Bill Raymond: It was just that the communications were pretty off between the expectations of what one person thought needed to be communicate and what a group of people thought they should have been communicated. Jack Skeels: Yeah, it’s such a great example of our ability quickly as a human, like what the crowd had done in that story, right? Which is, taking something that isn’t working and deciding that someone’s to blame for it, right? Is that there’s that someone is lesser than in some way, right? Yeah. The other thing you could have done is trained that person, right? Jack Skeels: But either way, it was a very human solvable problem that there really wasn’t about someone not being adequate, but just that we didn’t have it set up. Bill Raymond: Yeah, and in that case, that person hated the role and was very happy to, because, we asked, like, how’s it going? And that it turned out that, yeah, no, I just don’t like doing this. And I know that people don’t like it, but you know what, this is the point and I think this is why I really appreciated your book and the things that you share on this podcast was that could have destroyed the project. Jack Skeels: Oh, totally. Yeah. Bill Raymond: That it would just have blossoming and blossoming and more people would have heard of it. And then it would turn into rumor that the whole project isn’t going well. And then it just implodes on itself and you don’t, and you don’t want that. Jack Skeels: Yeah. I, I’m also I. There’s another thing I remembered while you’re telling that great story. I think that one of the questions that we really, when we get good at managing, we start asking is the sort of open ended questions that are so powerful, but one of them would be, so what could go wrong here? Jack Skeels: Just simple things like that. Like what are our risks? And when we’ve done projects like this before, where have we had problems? What is it that we need to do better and different? That, just that whole idea that that the open discussion, I love that you did it with those stakeholders find out what, where the challenges are. Jack Skeels: Okay. And it’s, I think it’s so easy and believe me, I had years of decades, probably doing this. It’s so easy to want to be able to come back with a beautiful answer, all wrapped in beautiful paper and it’s the holiday season, right? But say here’s the perfect gift for you. This project is going to be great. Jack Skeels: And there’s everything about that idea probably leads to greater project failure than starting out and saying, okay, let’s start fighting the fires right now. And you end up having a better project as a result, right? So that sort of that pessimism can be so powerful. Jack Skeels: And I love what you were describing in your story. Bill Raymond: Yeah. And I appreciate everything that you’ve shared. And once again, I think your book is great book for anyone in the management community. [00:39:49] Conclusion and Contact Information Bill Raymond: Jack Skeels, I appreciate your being on this podcast today. I appreciate everything that you shared. Before we wrap up for those that are watching the video, maybe they want to see a cover of the book. Bill Raymond: I think you’ve got a copy of it there. There it is. Jack Skeels: you don’t confuse it with all the other UNMANAGED out there. Yeah, exactly. Bill Raymond: Exactly. For those that can’t see it and they’re on the podcast, it’s a nice bright blue cover with bold yellow text that says UNMANAGED and you can purchase it wherever you can purchase your books. But, before we wrap up, Jack Skeels, how might people be able to reach you? Jack Skeels: Oh yeah. The best way to reach me at LinkedIn, happy to connect with you. And if you have questions and the like, and also of course, AgencyAgile is our consultancy that helps with basically all the techniques that I, and more of the identified in the book. So you can contact us at either place. We’d love to hear from you, of course. Jack Skeels: And thank you by the way, Bill, just a wonderful to chat with you again. Bill Raymond: Absolutely. Absolutely. Jack, you spent a lot of time with me. We always do these prep meetings, and then we record a podcast, and every now and again, a few times a year, we have some sort of a recording problem and you had to deal with some some challenges that I had on my side and getting this rescheduled. Bill Raymond: And so I really appreciate your doing this a second time for us so that we can get the full recording out. Jack Skeels: I like to think it got better. How about you? Bill Raymond: Yeah, absolutely. I think we actually covered some more interesting areas and I appreciate that. But if you need to, if you would like to reach Jack Skeels, he just provided his LinkedIn and AgencyAgile links, and of course, I will make sure that those are on the https://agileinaction.com website. Or just go into the comments, the show notes, and you’ll see the links there as well. Thank you once again, Jack Skeels. It was a great conversation. Jack Skeels: Thanks, Bill. A real pleasure. Speaker: Thank you for listening to the Agile in Action Podcast with Bill Raymond. Subscribe now to stay current on the latest trends in team, organization, and agile techniques. Please take a moment to rate and comment to help us grow our community. This podcast is produced in affiliation with Cambermast LLC, and our executive producer is Reama Dagasan. Speaker: If there is a topic you would like Bill to cover, contact him directly at Bill.Raymond@agileinaction.com. The Agile in Action with Bill Raymond Podcast The Agile in Action with Bill Raymond Podcast bill.raymond@agileinaction.com williamraymond BillRaymond The Agile in Action Podcast with Bill Raymond serves listeners with unique perspectives of the people working tirelessly to modernize how teams work.	2026-01-13T08:47:41
https://ruul.io/blog/how-social-media-can-influence-your-freelance-opportunities	How Can Social Media Affect Freelancing Opportunities? Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up grow How Social Media Can Influence Your Freelance Opportunities Wondering how social media can shape your freelancing career? Uncover the benefits and unique growth opportunities it brings to freelancers! Canan Başer 5 min read RUUL FOR INDEPENDENCE You chose independence.We make sure you keep it. Sell your time, your talent, whatever you create or build always on your terms. Get started See Example This is also a heading This is a heading Key Points Social media is the most powerful tool now for freelancers and businesses to appear more, find more opportunities, networking and more. Whether you’re a freelance writer, designer, developer, or video editor, using social media effectively can improve your freelance opportunities. Build Your Personal Brand You can easily make an effort and showcase your profile for building your personal brand on social media, and it will give results easier and faster than other platforms. Posting regularly, adding your brand in paid ad plans and sharing your case studies, you can boost your visibility and reach more and more audiences that might be your client in the future. Consistency is the key here. You should keep updating your personal brand by adding your updated projects, newest work details, goals, targets, testimonials and more to build trust with your audience. Network and Connect with Potential Clients Social media is indeed one of the most crowded areas for networking. So that means you can easily reach people that might be interested in your services, people who can collaborate with you to reach more audiences together and you can go beyond borders and reach new clients from other countries. Platforms like LinkedIn and Twitter specially, designed for business networking which will give you a great boost to reach your max potential. You can attract attention to your services, simply connect with the company owners, buyers, decision makers with a few simple clicks. With the direct messaging option that social media gives you, you can also send messages to your potential customers to book a meeting and have easy communication. Promote Your Work with Paid Ad and Showcase Your Portfolio You can expand your business with paid ad opportunities on social media. You can share testimonials, the list of your services, portfolio or maybe a case study, and then you can boost it through a social media business manager and reach the clients you target. The business manager gives you many options to create your promotion. You can reach other countries that you want to work with or you can simply filter the decision makers to show your ad. For getting the most of the benefit, create a webpage for your work, portfolio and all the other necessary documentation and promote that link. Or you can simply set an ad to lead them to your social media profile and send a message to you to start the connection. With paid ads you can easily reach more potential clients and increase your freelance income . Collaborate with Other Freelancers Social media is the number one choice for collaborations and networking. By joining communities or industry-specific groups, you can engage in collaborations, learn from others, and share advice. Networking with other freelancers opens doors to new projects, referrals, and collaboration opportunities that can help you expand your client base and increase your exposure. These connections can be extremely beneficial, as fellow freelancers can recommend you to clients in need of your services. Share Valuable Content to Attract Clients Sharing valuable content on social media is one of the best ways to establish authority and attract clients. Whether it’s blog posts, tutorials, tips, or industry insights, providing free, high-quality content helps position you as an expert. Clients are more likely to hire a freelancer who offers valuable advice and demonstrates their knowledge through their content. For instance, if you're a freelance social media manager, sharing social media tips or marketing strategies can help you connect with potential clients who need your services. The more you provide helpful content, the more likely your followers are to trust you and reach out when they need your expertise. Keep Track of Industry Trends Social media platforms provide valuable insights into the latest industry trends, keeping you updated on the newest tools, techniques, and market demands. By following industry leaders, joining niche groups, and engaging in conversations, freelancers can stay ahead of the curve and adjust their services accordingly. Understanding current trends allows you to offer relevant services that appeal to potential clients, increasing your chances of success in a competitive market. Manage Your Invoices and Payments Easily As a freelancer, managing your finances can often be a challenge, especially when it comes to invoicing clients. Thankfully, there are tools available to simplify this process. Ruul’s online billing solution helps you generate invoices easily and professionally, saving you time and ensuring you get paid on time. This makes managing finances much simpler, so you can focus on growing your freelance career instead of dealing with paperwork. Invoice Globally with Ease Social media opens doors to global freelance opportunities. By connecting with clients worldwide, you can expand your client base and work with people from different countries. With Ruul, you can invoice globally , making it easy to work with clients in various regions without worrying about currency conversion or compliance issues. This global reach allows you to attract high-paying clients from all over the world, giving your freelance business the chance to thrive. Set Clear Freelancer Pricing Policies Pricing is, of course, the most important part of freelancing. Most freelancers share their prices on social media as a sales strategy. It has advantages but also has some disadvantages as well. Showing your prices can be an advantage for your client to make decisions faster or approach you by knowing the price can eliminate losing the client due to overprice related reasons. But also sharing prices can cause you to lose the client from step one, without knowing you and your skills deeper by only judging the price. So it is totally up to your strategy for gaining clients but using social media for researching what other people charge for similar services is always a great idea. With this way, you can set competitive rates and develop effective freelancer pricing policies that align with industry standards. In summary, social media is an important tool for freelancers looking to expand their career opportunities, build their brand, and attract clients. By using platforms like LinkedIn, Instagram, and Twitter effectively, you can network, promote your work, and stay updated on industry trends. With tools like Ruul to help you streamline billing and payments, you can focus on what matters most—creating great content and growing your freelance business. Social media has the power to transform your freelance career, and by making the most of these platforms, you can reach new opportunities and increase your income. ABOUT THE AUTHOR Canan Başer Developing and implementing creative growth strategies. At Ruul, I focus on strengthening our brand and delivering real value to our global community through impactful content and marketing projects. More Best invoicing practices for freelancers to get paid on time Check out these integral invoicing tips if you want to know how to get invoices paid on time! Read more How to Invoice Without a Company in Greece Explore how freelancers in Greece can easily invoice clients worldwide, manage payments, and stay compliant without needing to register a business. Read more Mike La Rosa: 'Hands down, remote work IS the future of work' Explore insights from industry leaders on the transformative power of remote work in shaping the future of the workplace! Read more MORE THAN 120,000 Independents Over 120,000 independents trust Ruul to sell their services, digital products, and securely manage their payments. FROM 190 Countries Truly global coverage: trusted across 190 countries with seamless payouts available in 140 currencies. PROCESSED $200m+ of Transactions Over $200M successfully processed, backed by an 8-year legacy of secure, reliable transactions trusted by independents worldwide. FREQUENTLY ASKED QUESTIONS Everything you need to know. Get clear, straightforward answers to the most common questions about using Ruul. hey@ruul.io What is Ruul? Ruul is a merchant-of-record platform helping freelancers and creators globally sell services, digital products, subscriptions, and easily get paid. Who is Ruul for? Ruul is designed for freelancers, creators, and independent professionals who want a simple way to sell online and get paid globally. How does Ruul work? Open an account, complete a quick verification (KYC), and link your payout account. Then, start selling through your store or send payment requests to customers instantly. How does pricing work? Signing up is free. There are no subscription or hidden fees. Ruul charges a small commission only when you sell or get paid through the platform. What is a Merchant of Record? A merchant of record is the legal seller responsible for processing payments, handling taxes, and managing compliance for each transaction. What can I sell on Ruul? You can sell services, digital products, license keys, online courses, subscriptions, and digital memberships. How do I get paid on Ruul? Add your preferred bank account, digital wallet, or receive payouts in stablecoins as crypto. Funds arrive within 24 hours after a payout is triggered. OPEN AN ACCOUNT START MAKING MONEY TODAY ruul.space/ Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Trustpilot Product Payment Requests Sell Services Sell Products Subscriptions Ruul Space Pricing For Businesses Resources Blog About Contact Support Referral Program Affiliate Program Partner Program Tools Invoice Generator NDA Generator Service Agreement Generator Freelancer Hourly Rate Calculator All Rights Reserved © 2025 Terms Of Use Privacy Policy	2026-01-13T08:47:41
https://ruul.io/blog/8-steps-to-create-your-freelance-copywriting-portfolio	8 steps to create your freelance copywriting portfolio - Ruul Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up grow 8 steps to create your freelance copywriting portfolio Learn how to create a freelance portfolio that sets you apart from the competition and lands you more projects. Read our guide now! Arno Yeramyan 5 min read RUUL FOR INDEPENDENCE You chose independence.We make sure you keep it. Sell your time, your talent, whatever you create or build always on your terms. Get started See Example This is also a heading This is a heading Key Points Remember the early days of your professional life when you were often reminded how important your CV was? Well, people who said it were right, and believe it or not, whether you build it from scratch or use a freelance portfolio template, a comprehensive and neat freelance portfolio is equally important. In some cases it is even more important than your CV which only demonstrates your formal work experience.Being a freelance writer is equally challenging and rewarding . While it grants you a great deal of personal freedom it also requires you to be a responsible professional with competent self-management skills. Whatever sub-type of freelance writing you are interested in, you can always use a good pitch.Preparing a freelancing portfolio is a great way to demonstrate your technical skills,soft skills , the type of work you do, and most crucially the previous works you performed . Your freelancer portfolio is what sets you apart from your competitors and represents you in the market.Contrary to a conventional CV or a resumé, your self-employed portfolio gives you more space and freedom in terms of what message you want to convey to future clients while looking for potential freelance projects.Plus, putting freelance work on your portfolio coupled with other, more personal traits can create a sense of sincerity and acquaintanceship among your future clients. We are sure that this article has something to offer you whether you are a new freelancer wondering how to list your self-employment experience on your portfolio, or an experienced one targeting to improve your freelance writer portfolio. What is a writing portfolio? Basically, a writing portfolio is a portfolio where you demonstrate both your writing skills and your previous experience in freelance jobs related to writing. The purpose of preparing a writing portfolio is to demonstrate your relevant experience and freelance gigs you accomplished, and to inform your future clients as well as other freelancers about your job description .Depending on your needs and preferences, you can choose to use a portfolio template or not. But here, the absolute thing to keep in mind is that with the help of a template or not, your portfolio should include some essential items and it should be organized in an easily understandable and ‘user friendly’ way.Next, we’ll give you some ideas concerning how to add freelance work to your portfolio while remaining loyal to the essentials. Characteristics of a strong writing portfolio It takes a bunch of fundamental elements to make a writing portfolio strong. Let’s go over the essential characteristics of a bulletproof freelance writer portfolio. Keep the ultimate purpose of a writing portfolio in mind Always keep in mind that you are creating the writing portfolio with a vision which is to make these points evident: your improvements, your skills your achievements. Choose a design that’s easy to navigate and understand Your portfolio should bring the nuts and bolts of your freelance work together, consisting of: your previous experience your area of expertise your writing skills the outlets where your work is put (such as websites) Differentiate between your in progress and completed projects You may be currently working on an exciting project and think that it deserves to be displayed on your portfolio. Go for it! However, make sure you display the distinction between ongoing projects and the freelancer jobs and projects that you completed so far. Decide on which works to highlight Usually clients don’t have time to go over an entire collection of writing. Instead of listing all work you accomplished, you can find a way to curate some examples from different types of work you do and the services you offer . How to build a writing portfolio in 8 steps Until this point we mostly covered preparing a portfolio for writers who work for freelance jobs. But the thing is, whether you want to prepare a freelance journalist portfolio, freelance editor portfolio or a freelance writer portfolio, the basics are all the same.Once you understand the underlying logic of building a good portfolio, you can adjust it according to the specifics of the sector. So here are 8 easy steps to take while building a writing or any other type of portfolio. By providing these steps, we’ll also be answering the question on how to add your independent contractor work on a portfolio: Pinpoint and understand your target clients Exemplify your skills and highlight what you are good at Include the best of the best when it comes to your work Use a writing portfolio app or a website Update your portfolio regularly Decide the domain and the place where you want to display your portfolio Seek out guest posts Reach clients and do some networking Identify your potential clients Here is the first thing we need to get straight: we can’t address anyone and everyone. Like they used to say in the television business: you need to reach out to your ‘target audience’ . In order to achieve this you should be able to assess: who your potential clients are what they are looking for what the current trends in your field are It’s easier to properly build the suitable portfolio once you know who you are in dialogue with.At times when you feel like you are experiencing hardships building a portfolio that suits your clients, you can try examining some samples of freelance writer portfolios. Good examples of writer portfolios can prove inspiring. Define your skills and find your niche Since the activity of writing is often described with a single word, it is usually thought of as an all-encompassing endeavor. But as all freelancers know, the reality is quite more complicated than that.To that end, it is meaningful to define the skills that you put on a job application as well as on your portfolio. Try illustrating and elaborating your particular skills regarding specific writing tasks. Find and underline what you are especially good at (your niche, so to speak) in order to make a good impression on your future clients. Only include your finest work Everything moves at lightning speed in today’s business world, hence clients often have to make quick decisions about who to work with in their projects and take action accordingly. This means that you may not have enough space to feature every goal you accomplished so far in your portfolio.Building your portfolio by being mindful about this fact will give you a running start. You should only include what you believe to be your finest work in order to increase your chances. Including your best projects makes you look more professional and expresses the message that you are 100% fit to get the job done. Select a writing portfolio app or website to showcase your samples Thanks to the era of technology we are living in, it is possible to benefit from apps and websites designed to build writing portfolios. Such apps and websites are great because they help us save a considerable amount of time–they put everything together neatly and most of them offer free options. Needless to say, with the help of such apps and websites you can easily illustrate and highlight what you want to put in the forefront. Portfoliobox, Krop, Cargo, Adobe Portfolio, Weebly, Wix and IM Creator can be listed as some of the best portfolio building platforms. Many of those platforms offer free options and affordable packages for individuals and companies. Such platforms are also pretty handy with templates, dashboards, large storage units and customization options. Update and review your digital portfolio regularly At some point in our career, many of us build a portfolio or prepare a CV, and hardly ever look at it again unless we have to. This approach is not always useful. As we gain experience, the bulk of projects we complete and the tasks we wrap up increase gradually.Instead of reviewing and updating your digital portfolio once in a while when you feel like it, try turning it into a regular habit to review and update your digital portfolio on a consistent basis.Do you recall how we suggested always including your finest work in your portfolio? That step and this one go perfectly together. As you continue working, you’ll gradually complete finer and finer tasks and get better at what you are doing. By updating your digital portfolio regularly, you actually distill your portfolio into a first-rate state and omit the self-employed jobs of secondary importance. Decide on a domain name and where to host your portfolio Up to this point we talked about how to build a strong portfolio and tips for building it. But you should also keep in mind that building a portfolio is only 50% of the entire enterprise.The other 50% is to spread the word and make your portfolio get views from potential clients. If we are talking about ensuring this through digital channels, the best method is to decide on a domain name first. After you decide on the domain name and where you want to host your portfolio the next step is to display it on the relevant outlet.As mentioned above, it is better to focus on one domain or two at maximum to host your portfolio. This will allow you to center your energy to that one or two sites and aim for quality over quantity. Seek out guest post or non-profit opportunities Perhaps one of the most challenging parts of getting into freelance writing projects, or more generally in any freelance project, is to get started and be acknowledged by people who have already established a firm position in the field. But this shouldn’t be too frightening and discourage you from doing what you intend to do.On the contrary, remember that people who you admire today and look up to were probably in your shoes once. The solution for not having enough experience is actually fairly simple. You can chase minor gigs and guest post opportunities at the beginning. Similarly, you can write for NGOs (non-governmental organizations) or volunteer for multiple NGOs to get their writing tasks done.This way, you can familiarize yourself with the freelance writing process and you can build connections . At the end of these tasks, which generally tend to be less demanding, you can have the founding blocks of your professional portfolio. Reach the clients you need to launch your writing career Sitting around and waiting for clients to come to you is one way of handling your network. But the active pursuit of reaching out to clients who may be looking for someone with your abilities and skills is probably a better way to get started. Unfortunately, this point is often a little misunderstood. Freelancers who are new to the business sometimes tend to think that there is one single place or a magic formula to reach clients.However, the truth is that clients can be found in endless ways from even the most unthinkable of places. A few steps you can take include: Informing your friends Using the power of the internet efficiently Joining online or face to face community and networking meetings Promoting yourself and your work on social media Once you make up your mind on finding clients, the possibilities are plentiful.We have tried to walk you through the steps to build a bulletproof freelance writer portfolio displaying your range of writing skills and different types of work you have completed. For more tips and think pieces on pursuing a solo career as a freelance writer or journalist, feel free to dive into our blog! ABOUT THE AUTHOR Arno Yeramyan Arno Yeramyan is a talented writer and financial expert who educates readers on various financial topics such as personal finance, investing, and retirement planning. He offers valuable insights to help readers make sound financial decisions for their future. More Why should freelancers issue late fees? Late payments can be a headache for freelancers. This guide covers everything you need to know about using late fees to protect your business and income. Read more Freelance Invoice Templates by Profession As a battle against generic invoices, I explained the invoices that cause the least problems in a way no one has ever told you before. Read more How to Use Invoice Generators for Effective Invoice Tracking Improve your business cash flow with effective invoice tracking. Discover how invoice generators can streamline your process. Read more MORE THAN 120,000 Independents Over 120,000 independents trust Ruul to sell their services, digital products, and securely manage their payments. FROM 190 Countries Truly global coverage: trusted across 190 countries with seamless payouts available in 140 currencies. PROCESSED $200m+ of Transactions Over $200M successfully processed, backed by an 8-year legacy of secure, reliable transactions trusted by independents worldwide. FREQUENTLY ASKED QUESTIONS Everything you need to know. Get clear, straightforward answers to the most common questions about using Ruul. hey@ruul.io What is Ruul? Ruul is a merchant-of-record platform helping freelancers and creators globally sell services, digital products, subscriptions, and easily get paid. Who is Ruul for? Ruul is designed for freelancers, creators, and independent professionals who want a simple way to sell online and get paid globally. How does Ruul work? Open an account, complete a quick verification (KYC), and link your payout account. Then, start selling through your store or send payment requests to customers instantly. How does pricing work? Signing up is free. There are no subscription or hidden fees. Ruul charges a small commission only when you sell or get paid through the platform. What is a Merchant of Record? A merchant of record is the legal seller responsible for processing payments, handling taxes, and managing compliance for each transaction. What can I sell on Ruul? You can sell services, digital products, license keys, online courses, subscriptions, and digital memberships. How do I get paid on Ruul? Add your preferred bank account, digital wallet, or receive payouts in stablecoins as crypto. Funds arrive within 24 hours after a payout is triggered. OPEN AN ACCOUNT START MAKING MONEY TODAY ruul.space/ Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. 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https://ruul.io/blog/how-to-start-a-business-from-scratch	How hard is it to start a business from scratch? - Ruul Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up grow How to Start a Business From Scratch? (Step-By-Step) Starting a business can be overwhelming, but with the right preparation, you can overcome the challenges. Learn how to calculate hidden costs, choose the right legal structure, and succeed. Mert Bulut 5 min read RUUL FOR INDEPENDENCE You chose independence.We make sure you keep it. Sell your time, your talent, whatever you create or build always on your terms. Get started See Example This is also a heading This is a heading Key Points Everyone wishes to start their own business and do their dream job. Achieving your goals, being the boss, being free... But is starting your own business as easy as you imagine? Typically, there are a lot of points to evaluate before you start to plan your business. These factors may vary depending on the kind of business you wish to open, competition, capital, and freelancer salary. Is there a procedure for starting a business? What are the legal considerations for new businesses? This blog has a well-researched guide that will give a step-by-step method of launching your business to maximize your success rate. 9 Easy Steps to Start a Business From Scratch The fact is, a freelance job pays well. However, to excel in it, you must follow the steps that will enable you to create a business successfully: Understand the Idea of Your Business People will always advise you on freelance business ideas that align with your passion. But you need to be realistic: For a business to be successful on the market, you need to be skilled at it, you need to bring something new to it, and you need to be able to make profits from it. For example, if you have a passion for drawing but still need to develop your skills and practice more, you won't find clients. Also, remember to check the availability of similar businesses in the area you want to open. Conduct Market Research and Analyze Any Competitors Market research is important since it guides you on whether there are competitor businesses that meet the needs. When it comes to research, there are three main market analysis techniques of conducting research: Start with a primary analysis . Interview individuals in the area to learn and assess current reactions to your product rather than relying on historical data. Make sure that the target market consists of strangers. Go to the secondary analysis. With this analysis, you use information from various sources to gather data about the market. Although the primary method may be more accurate and clear than the information, it certainly provides you with information. Use the SWOT analysis . The SWOT analysis enables you to analyze the strengths, weaknesses, possible opportunities, and threats of building a business. Create a Strategy Using a Business Plan The research you gather can only help you if you have a business plan. Usually, creating a business plan helps you define your business's current and future goals. Using a business plan helps you make effective decisions and commit to achieving your business goals. Look for an Exit Your business has been established, functioned, developed, and continues to move forward. But businesses can stall at some point, and their momentum can decline. This is very normal; no business follows the graph it started on. At this point, exiting at the right time becomes important. When you exit defines your success as much as when you should start your business. Therefore, You need to determine your exit strategy. Some common exit strategies can be changing business ownership or selling it. An ideal exit strategy makes you profit from the business when conditions are challenging. For example, transferring ownership, selling the company, and closing it down are some exit strategies. Choose the Kind of Business Ownership The kind of business structure to choose will depend on crucial parameters like taxes, daily operations, and the lack of guarantee that a product will sell. Therefore, the business structure is not solely based on capital. There are other factors to consider as well. Make Your Business Legal Through Registration and Licenses After selecting an ideal business structure, you can register your business now to get the necessary licenses and permits. But did you choose your business name? You should come up with a creative, unique name that best describes the business. Remember to research businesses with similar names and determine if the name complies with USPTO guidelines. To make it concrete, you can now register your business with the secretary of state. You can consult a registered agent who can help you professionally. As for licensing, you may have to pay a certain amount to get some of them. You should research the procedures thoroughly and procure all the necessary documents. Gather the Capital You Require for the Startup Capital is always needed in every business, no matter what you do. First, you should accurately determine the amount you need to start your business. It would help if you had a target, researched potential costs, and, most importantly, were realistic about the amount you wish to use in the business startup. Get a Business Insurance Cover Of course, the crisis is unpredictable. Therefore, it is advisable to get insurance on what kind of business you have. Before applying for one, identify the types of risk your business may go through to guide you on which insurance to choose. In the following stages of your business, you might be required to change or upgrade to other insurance coverage due to increased employee turnover and risks. Promote the Business Even though you sell the best product in the world, you must do marketing and promotion correctly to bring you something. Marketing is one of the steps in which you need to invest a lot of money and time. It is necessary not only for sales but also for the development of your business. You can start promoting through social media platforms and your official business website. But it's best to budget for hiring a professional marketing team. Wrapping Up It isn't easy to follow your dreams, start your business from scratch, and run it properly. There are and will be many obstacles, but they will bring you to success. Fortunately, you can get professional help anyway. If you start or plan your own business, Ruul is always here for you to help. Ruul can perfectly manage your business to work properly and legally. It eases the complicated and legal work of your self-employed business. ABOUT THE AUTHOR Mert Bulut Mert Bulut is an innate entrepreneur, who after completing his education in Management Engineering (BSc) and Programming (MSc), co-founded Ruul at the age of 27. His achievements in entrepreneurship were recognized by Fortune magazine, which named him as one of their 40 under 40 in 2022. More Contra vs Upwork vs Fiverr Compare Contra, Upwork, and Fiverr for freelancers—fees, client quality, ease of use & payout speed in 2025. Read more Invoicing and payment terms every freelancer must know Learn the invoicing and payment terms every freelancer needs to know for successful project negotiations. Get paid easily and stress-free with our guide. Read more Freelancer Service: Online and Remote Working Opportunities Explore the world of freelancing with Ruul. Learn about different freelancing services, from writing and graphic design to web development and consulting. Join Ruul to streamline your workflow with secure invoicing and payment solutions. Sign up now and simplify your freelancing career. Read more MORE THAN 120,000 Independents Over 120,000 independents trust Ruul to sell their services, digital products, and securely manage their payments. FROM 190 Countries Truly global coverage: trusted across 190 countries with seamless payouts available in 140 currencies. PROCESSED $200m+ of Transactions Over $200M successfully processed, backed by an 8-year legacy of secure, reliable transactions trusted by independents worldwide. FREQUENTLY ASKED QUESTIONS Everything you need to know. Get clear, straightforward answers to the most common questions about using Ruul. hey@ruul.io What is Ruul? Ruul is a merchant-of-record platform helping freelancers and creators globally sell services, digital products, subscriptions, and easily get paid. Who is Ruul for? Ruul is designed for freelancers, creators, and independent professionals who want a simple way to sell online and get paid globally. How does Ruul work? Open an account, complete a quick verification (KYC), and link your payout account. Then, start selling through your store or send payment requests to customers instantly. How does pricing work? Signing up is free. There are no subscription or hidden fees. Ruul charges a small commission only when you sell or get paid through the platform. What is a Merchant of Record? A merchant of record is the legal seller responsible for processing payments, handling taxes, and managing compliance for each transaction. What can I sell on Ruul? You can sell services, digital products, license keys, online courses, subscriptions, and digital memberships. How do I get paid on Ruul? Add your preferred bank account, digital wallet, or receive payouts in stablecoins as crypto. Funds arrive within 24 hours after a payout is triggered. OPEN AN ACCOUNT START MAKING MONEY TODAY ruul.space/ Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Trustpilot Product Payment Requests Sell Services Sell Products Subscriptions Ruul Space Pricing For Businesses Resources Blog About Contact Support Referral Program Affiliate Program Partner Program Tools Invoice Generator NDA Generator Service Agreement Generator Freelancer Hourly Rate Calculator All Rights Reserved © 2025 Terms Of Use Privacy Policy	2026-01-13T08:47:41
https://ruul.io/blog/best-tools-and-platforms-for-freelancers	Best apps for freelancers: A comprehensive guide - Ruul Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up work Best apps for freelancers: A comprehensive guide The world of freelancing is evolving rapidly, so you have to keep up with new improvements. We have curated the best apps for freelancers. Arno Yeramyan 5 min read RUUL FOR INDEPENDENCE You chose independence.We make sure you keep it. Sell your time, your talent, whatever you create or build always on your terms. Get started See Example This is also a heading This is a heading Key Points It doesn’t matter if you are freelancing full-time, or looking to earn some money on the side. As an ambitious freelancer, we assume that you want to keep your self-employed business organized and successful. What are some apps for freelancers to keep their focus on their job while maintaining a smart and sustainable workflow and customer acquisition, retention, or succession? Here, we have curated all of the best apps for freelancers .The world of freelancing is evolving rapidly, so you have to keep up with new improvements all the time. And you are always hunting for the best freelancing apps. You may know some of them or may have even used some of these apps for your projects. Organization, productivity, and efficiency apps for freelancers As freelancers, we need a platform to organize our projects and digital accounts . This helps us increase our productivity and manage our business seamlessly. If you could also use such platforms, look no further. Todoist, LastPass, SaneBox, Calendly, Boomerang, and Zapier are at the top of our list as the best freelance platforms for organization and productivity. Todoist As their motto suggests, Todoist is one of the best freelancing websites that help you ‘organize it all’ .With Todoist, you can: organize your tasks share them with your contacts track the progress of your projects personalize list items Todoist is one of the top freelance websites for beginners because of its user-friendly interface. The platform offers three packages, each at the service of freelancers andbusinesses with different needs. The starters package is free of charge while the pro package costs $3/month , and the package for larger teams costs $5/month . LastPass Our lives have been filled with one password on top of the other with each passing day. If you are one of those people who think that having this many passwords is overwhelming, then LastPass is here to help.One password for all the other passwords! LastPass is a premium manager of passwords that saves your passwords online. In LastPass your secure notes and passwords are protected by a master password.In addition to a free plan and a 30-day trial of the Premium package , LastPass offers: Premium plans at $3/month for individuals $4/month for families $6/month per user for businesses SaneBox SaneBox aims to keep your email box sane by analyzing your past emails and figuring out what is important to you. Later, it organizes your inbox and distinguishes between important mails and distractions. SaneBox is recommended for fellow freelancers whose inbox is ‘just a little’ messy.The three plans for SaneBox are Snack, Lunch, and Dinner , each with three sub-plans of payment. The most budget-friendly SaneBox plans start from $7/month . Calendly Hate wasting time finding meeting times that work for both parties? Calendly makes it easy to cut to the chase – just send recipients your unique scheduling link, which presents multiple meeting options based on your calendar availability. Calendly is the best calendar app for freelancers who want to stop wasting time finding meeting times that work for both parties – and it’s free . There’s no software to install and no complicated settings or configurations. Plus, the simple interface lets you schedule meetings in seconds. Just pick the date and time that work best for you and send your link to the people you need to have a meeting. Boomerang Boomerang app for Gmail and Outlook lets you take control of when you send and receive email messages ; no more forgotten emails, unanswered quote requests, or follow-ups!This app has been used by our freelancers for two main purposes: As a scheduling software to automatically send reminders and follow-up emails to their clients in a set number of days, and to keep their inboxes clean and 100% responded.It’s free to use and believe us when we say that you as a freelancer will have a lot of room in your head with a cleaner inbox. Zapier Connect the apps you use every day to automate your work and be more productive. With 1500 apps and easy integrations, you can get started in minutes. That’s Zapier ‘s value proposition: Much like its predecessor IFTTT, Zapier lets you choose triggers and actions : “Do this in this app if this kind of situation arises in this app.”Don’t underestimate this kind of power under the right hands that know what to do with this program. Many freelancers use Zapier as a quick solution across their platforms. Got a revision ticket from Zendesk? Post it in Trello and send an email through your Gmail, count the number of revisions, and put it as a note in Hubspot.This and many other ways to automate and integrate your freelancer tools and apps to remove the menial workload you might have, master workflow optimization, create more fast-paced communication with your customers, and keep track of what you are doing in general.Zapier’s free version lets you create two-stepped Zaps and a limit of 1.000 tasks a month. This is pretty generous for a freelancer when compared to what you can actually achieve in the free plan. Project management apps for freelancers There are other platforms that you can use while managing your projects. As project management tools for freelancers Trello and ClickUp can easily be placed on top of every freelancer’s list. ClickUp Fans of the Lord of the Rings series are not the only ones who will appreciate the slogan of ClickUp – “one app to replace them all” . The platform is also one of the most useful and free tools for freelancers. Whether you are working on marketing plans , creativeprojects , business reports, or strategies, ClickUp enables you to create rich-text documents.Last but not least, with ClickUp it is possible to collaborate on a document and edit it with your colleagues in real time.Depending on the number of tasks you are working on, the teams you are working with, the automation you need and many other qualities, ClickUp has five different packages. The simple package is entirelyfree , and the prices of other packages range between $5 to $19/month. Trello Don’t let the Kanban style of Trello discourage you, it is easier to use than you think! With Trello, you can create task boards and move your tasks between multiple custom-created columns. Tasks at Trello can be grouped under the default columns of To Do , In Progress, and Done . As one of the best project management tools for freelancers, Trello can come to your help for different purposes. Trello is handy for freelancers who wish to see all of their gigs organized neatly under categories .We are sure that one of the four packages of Trello will fit you just right. In addition to the free package which doesn't cost anything, the platform has three other packages: Standard package for $5/month per user, Premium package for $10/month Enterprise package for $17.50/month. Cloud storage apps for freelancers Are you tired of constantly being alerted of your storage filling up? You may want to start using one of the cloud storagetools such as Dropbox or SpinBackup. After all, no professional can say no to a bit of extra cloud space. Dropbox Dropbox was around when almost none of the cloud storage systems were present yet. One of the things this platform helps you with is storing and sharing your files and tracking file updates, but that is not all Dropbox can do. It also allows you to manage your tasks together with other people.Are you a freelancer looking for a smooth-working platform that can handle all of these operations with no hitch? Then you will see that Dropbox is made for you. Dropbox has five plans (two for personal use and three for business use ) with prices between $9.99 and $20/month. The business plans also offer a free trial for users who wish to give them a try first and decide to buy later. SpinBackup When it comes to the cloud storage universe, SpinBackup holds a firm place alongside Dropbox. SpinBackup guards your SaaS data against damages and losses, and it has a cloud-to-cloud backup system with data recovery and migration solutions.We advise freelancers with a lot to store and not enough space to try SpinBackup for their business-related and personal data. You can benefit from this service without spending too much extra money. With different options such as SpinOne, SpinSecurity, and SpinBackup, the platform is easily viable for your specific needs, and budget-friendly. The cheapest subscription packages start at $3/month , and more comprehensive packages go up to $9/month . Communication apps for freelancers For freelancers, good and open communication with their clients is a must. Here, we presented two top communicationtools for freelancers that we feel all solo talents should know about. Loom Loom may seem unconventional for some freelancers who are used to texting and sending emails for professional purposes. But let’s warn you upfront, trying Loom and seeing how practical it is may turn you into a true Loom fan. The platform enables its users to send instantvideos to their colleagues, teams and clients. Loom is ideal for freelancers who think sending avideo is just better than texting or writing an email.Loom’s starter pack may be an ideal starting point for freelancers, and it’s completely free. Loom offers the same services for larger businesses, including various extra advantages for as little as $8/month and a free 14-day trial . Slack As a group messaging platform where users can shape separate workspaces and channels for different clients and teams, Slack is a convenient means for effective communication. For efficient and high speed communication with your colleagues and clients, Slack will meet your expectations as a platform for freelancers. The monthly fee for a Pro package is $6.67 and for a Business+ package, it is $12.50. Kosy Kosy is one of the best apps for freelancers looking for a non-traditional remote communication tool . With its spatial audio and video features, it allows you to collaborate with multiple people in similar ways to being in an actual office. What makes Kosy one of the best remote work tools is the customization options that enable users to organize and structure communications, including task boards, turn-taking during meetings, whiteboard, and different activity templates for brainstorming and remote collaboration. Twist Twist is a communication and collaboration tool tailored for asynchronous work . It aims to replace group chats, emails, and even meetings. How do they do it? Twist offers organized, topic-based threads and structured channels to neatly keep track of multiple issues and conversations at the same time. Collaboration and online presentation apps for freelancers Over the last couple of years, collaborative whiteboards and online presentationtools have become one of the founding blocks of the virtualbusiness environmen t and freelance community. Miro , InVision , and Rock are some of our favorite visual collaboration platforms for freelancers. Here is why: Miro Professionals who are in need of a virtual whiteboard with collaboration features must give Miro a chance. With more than 50 templates, chatting, commenting and screen-sharing options Miro is one of the most convenient presentation tools for freelancers . Miro costs $8/month for smaller teams and $16/month for larger enterprises.Ruulers who join the Miro Professional Network get access to: Free Consultant Plan for 1 year Unlimited free licenses to invite their clients to the Miro team Dedicated training materials and/or sessions Priority access to community events Discounts from Miro’s partners InVision With its various design features, templates and collaborative boards, InVision is headed towards being the next big hit among visual whiteboard platforms . InVision will surely be a convenient option for freelancers. Different templates and boards for various purposes and tweakable user access options make it perfectly versatile.Another thing that catches our attention as we look deeper into the advantages of the platform is its affordability. Other than its free trial , InVision Pro plan costs only $7.95/month per user. Rock Rock is an all-in-one collaboration tool where you can communicate, manage your projects, and integrate your favorite apps to keep your work organized and move things forward. What makes Rock great for freelance project management and collaboration is the ability to create different spaces for 1:1 communication, group conversations or projects. You can also add anyone to any of the spaces and manage access to files, tasks, and notes as you need. Online event management and meeting apps for freelancers Undoubtedly event management platforms occupy a special place within the general genre of freelancing websites. The reason is apparent: the freelancing community needs to organize events and participate in them. Keep reading to find out about the two top-shelf event management platforms below. Airmeet With a particular focus on hosting both small meetings and large summits, Airmeet is all about setting online events, hosting onboard speakers, dealing with registrations, and engaging with participants. For freelancers who are into a more interactive, life-like, and productive remote meeting experience with participants, Airmeet is a good choice.Two main categories in Airmeet are social webinars and events. While both categories have their unique pricing lists, the prices for extensive use are around $99/month with up to 100 registrations.Airmeet is currently a partner of Ruul and offers a 20% discount over all plans to Ruulers! Join.Me Join.Me contains tools through which users can change the URL links of meetings to their liking. Users are also able to choose whatever background they want for the display shown during virtual meetings.Freelancers who are seeking ease of integration with other worktools like Office 365 and Google Calendar will particularly find Join.Me useful. Join.Me offers its services for between $14 to $19/month with extra perks for additional costs and a 14-day free trial . Writing tools and apps for freelancers If you have tasks such as drafting projects, copywriting , editing, or proofreading, then writing tools like Grammarly , Copy.ai , and TextExpander are likely to take more work. Grammarly Grammarly does many things: it highlights grammar and spelling mistake s, it informs you when you have an extra word that shouldn’t be in that sentence or when you miss an article. As an assistant for writing, Grammarly is a great tool for freelancers who want to write faster and more accurately.The package options include: basic free package premium package for $12/month business package for $12.50/month Copy.ai Unlike some other writingtools, Copy.ai does not only focus on the linguistic aspect of what you write. It also aims to provide solutions in case you run out of words and sentences. This AI-based writing tool will especially be handy for freelancers who have lots of writing tasks to finish and feel like they are running out of ideas.The free plan doesn’t cost anything, and the Pro plan designed for small businesses and teams is $35/month. TextExpander As the name suggests, TextExpander is an app that allows users to save text that can later be expanded or recaptured. This app is perfect for freelancers who don’t want to spend too much time writing similar texts. You can automatize their repetitive tasks and master time management with the snippets feature.The pricing on this platform depends on what kind of user you are. For individuals, the TextExpander services start from $3.33/month , and for teams, the prices range between $8.33 and $10.83/month . Marketing & business development apps for freelancers A good base of clients paves the path to being a high-end freelancer. Combined with active social media profiles and networking on such platforms, using the best apps for freelance marketing and business development will increase the quality and quantity of your clientele. Hunter Freelancers that have a constantly growing client base may realize that as their portfolio grows, keeping track of all the email addresses becomes a rather laborious task. Complaining about this issue may not change anything–but using Hunter may.Choose the one that suits your needs the best among the five plans, starting from $49/month , and you’ll never have to worry about losing track of a potential client ever again. If the starter pack doesn’t cut it, then you can move on to a higher pack for $99 or $199/month . HubSpot HubSpot offers a full stack of software for marketing, sales, and customer service , with a completely free CRM tool at its core.Basically, this tool helps freelancers organize their prospects and client base. You can then act on it either with its ad management, automation, or funnel management features.Freelancers usually excel at what they do, but not very much so in client management and lead generation. This is where a CRM tool like HubSpot comes into the picture. It’s free, and it’s one of the best SaaS for sales & marketing.HubSpot shines its awesome light on customer relations management upon the freelancers who utilize free functions offered by this tool, be it with constant contact and detailing the insight they’ve gathered such as: whom they have talked with as stakeholders or decision-makers, when they are going to need the services or when their annual budget is getting set Mailchimp Mailchimp is a marketing automation tool and an email marketing service program: And probably you’ve heard it up until now, right?If not, let’s cut it short. Sending emails manually is all good and well. But you need to let some automated tools take over your duties if you want to achieve that upper 5-figure annual income as a freelancer.With Mailchimp, you can send customized and segment-related email campaigns. In no time, you will see it reflected in your new customer acquisition and retention rates. Mailchimp offers its services for free up to 1.000 contacts. After that, it’s at what we call a “reasonable” price range. Zendesk Zendesk is a suite of support apps that helps transform your customer service into agents for customer retention and lead source. Well, you may be on your own and may not have so many customers to give support to. That doesn’t matter.Freelancers that are using Ruul reported that using Zendesk as a means of bug-tracking and revision tool and knowing the platform ourselves pretty well– that’s a genius move! This way, you can actually direct customer feedback and revisions on applicable projects to ticket forms, asking users to give sufficient information for you to process and solve.Unlike other tools, Zendesk comes with a small price. But all in all, it’s a fair price to pay for a program like this to get the revision process in a systematic funnel. Prospero Prospero lets you easily create beautiful proposals in half the time it would normally take with simple and polished templates and ready-made content. Prospero’s tools allow you to control typography and layout and add reusable snippets that help save time.Other useful features of Prospero include the ability to send and track all of your proposals from a single platform and get a digital signature from your clients. With a pricing of $10/month , a subscription to Prospero might be a wise investment to help you land new clients for your solo business. Best apps for improving freelancers’ quality of life We know that the list consists of so many items already. And surelyt takes time to digest all of these amazing tools. But hang in there a little more! Here, we have a section in which you will find platforms for anyone and everyone to improve their mental well-being and stay active while working as a freelancer. Alo Moves Who can say no to a yoga class or a fitness class after a long workday in front of the screen? Freelancers yearning for wholesome physical exercise will enjoy Alo Moves and its 3000+ classes available for streaming.After a 14-dayfree trial, you can begin your fitness regimen for $20/month for the first year of your membership. Headspace Headspace can guide you through various kinds of meditation and help you achieve stillness and calmness, and increase your self-awareness. This platform for guided meditation and mindfulness can be used in the morning before you start working on your next freelance project, or in the evening after the daily gigs are over.In Headspace, there is a 14-day free trial period , with $13/month afterward. With the annual subscription option, you can get a good deal that amounts to $5.83/month . Finance and compliance apps for freelancers Finally, let’s get to the core of the entire subject: finance and tax management. Considering how many of us make a living through freelance gigs, one of the most crucial parts of freelancing operations is the management of payments from clients and tackling tax filing. In a word, our platform of choice for finance and compliance solutions is Ruul! Ruul Ever since it was established in 2017, Ruul has provided compliant and easy invoicing solutions and payment features for freelancers. Ruul is the optimal choice for solo talents wishing to expand their business worldwide by working with clients located anywhere. With no costs of subscription and maintenance, the pricing of Ruul’s invoicing and payment collection features is measured by a commission rate based on: invoice amount payout amount the currencies selected the method of payment Ruul is constantly expanding its set of solutions and resources to facilitate solo work. Among the upcoming features set to be launched in 2023 is the much-anticipated tax assistance solution. You can sign up for the waitlist to be the first to know when it’s ready, and get expert help in calculating and filing your taxes. Keep following for current best apps for freelancers We have hand-curated and provided a comprehensive list of the best apps for freelancers. As the needs of solo talents change and transform, many new tools and platforms emerge and make freelancing much more seamless. Keep an eye on this article, we will be updating and expanding it to keep it relevant and all-inclusive. ABOUT THE AUTHOR Arno Yeramyan Arno Yeramyan is a talented writer and financial expert who educates readers on various financial topics such as personal finance, investing, and retirement planning. He offers valuable insights to help readers make sound financial decisions for their future. More Wellness and employee wellbeing at work Discover the complex concept of employee wellbeing and why it's crucial for businesses. Get tips on how to promote in the workplace now! Read more How to Price Freelance Graphic Design Work Read on to learn how to set the right price for your freelance graphic design services. Price your services the right way! Read more Freelance Tax Rates in Turkey in 2025 As a freelancer, be informed about the latest and basic tax rates in Turkey for 2024! Keep reading and stay informed. Read more MORE THAN 120,000 Independents Over 120,000 independents trust Ruul to sell their services, digital products, and securely manage their payments. FROM 190 Countries Truly global coverage: trusted across 190 countries with seamless payouts available in 140 currencies. PROCESSED $200m+ of Transactions Over $200M successfully processed, backed by an 8-year legacy of secure, reliable transactions trusted by independents worldwide. FREQUENTLY ASKED QUESTIONS Everything you need to know. Get clear, straightforward answers to the most common questions about using Ruul. hey@ruul.io What is Ruul? Ruul is a merchant-of-record platform helping freelancers and creators globally sell services, digital products, subscriptions, and easily get paid. Who is Ruul for? Ruul is designed for freelancers, creators, and independent professionals who want a simple way to sell online and get paid globally. How does Ruul work? Open an account, complete a quick verification (KYC), and link your payout account. Then, start selling through your store or send payment requests to customers instantly. How does pricing work? Signing up is free. There are no subscription or hidden fees. Ruul charges a small commission only when you sell or get paid through the platform. What is a Merchant of Record? A merchant of record is the legal seller responsible for processing payments, handling taxes, and managing compliance for each transaction. What can I sell on Ruul? You can sell services, digital products, license keys, online courses, subscriptions, and digital memberships. How do I get paid on Ruul? Add your preferred bank account, digital wallet, or receive payouts in stablecoins as crypto. Funds arrive within 24 hours after a payout is triggered. OPEN AN ACCOUNT START MAKING MONEY TODAY ruul.space/ Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Trustpilot Product Payment Requests Sell Services Sell Products Subscriptions Ruul Space Pricing For Businesses Resources Blog About Contact Support Referral Program Affiliate Program Partner Program Tools Invoice Generator NDA Generator Service Agreement Generator Freelancer Hourly Rate Calculator All Rights Reserved © 2025 Terms Of Use Privacy Policy	2026-01-13T08:47:41
https://trueguard.io/blog/preventing-free-tier-abuse-with-trueguard	Preventing free-tier abuse with Trueguard Product Pricing Documentation Blog Sign In Try it free Try it free Preventing free-tier abuse with Trueguard By Carel Martten Lechtmets Key Takeaways Free-tier abuse has become a major threat for SaaS companies. Nothing is free! There are hidden costs inherent in providing any service for free. Infrastructure strain, operational expenses, and warped analytics from malicious users all add to these costs. Fake users and abusive accounts create real financial loss and eventually punishes real users and penalizes corporate profitability. To avoid misuse of free-tier services, it's essential to use various verification techniques. These can include email inteligence, analyzing IP addresses, and utilizing device and network fingerprinting methods. A balance between security and user experience is key. Best security measures stop bad actors while not inconveniencing legitimate users. For Software as a Service (SaaS) companies, fake sign-ups, automated traffic and too many trial accounts not only hampers efficiency but also diminishes the quality of service available to genuine users. The Sting of free-tier/freemium Abuse Free-tier abuse is a constant battle to fight for SaaS businesses. It occurs when users abuse the free plan or free trial, usually in the most unmanageable fashion. As an example, automated account creation through the use of disposable emails . Even less than 1% of free riders can siphon resources, illustrating the sustainability-killing effect of even minor abuse. B2C tools suffer, as bad actors exploit free-tier features that are intended for the good faith, quote unquote, customers. At the heart of these abuses are different motivations for exploiting free tiers. Some users aim to test services without real intent to subscribe, while others abuse mechanisms like monthly credit resets or usage limits to gain repeated access without paying. For example, SaaS that offers monthly free credits eventually become unsustainable as users avoid usage limits by creating or rotating through disposable accounts. These policies abuse infrastructure and undercut the value for actual paying customers. In order to fix this, companies need to develop freemium abuse by design strategies. Captchas on signup forms are one method to prevent bot account creation. Blocking disposable/dedicated email domains is an ironclad best practice. It's important to strike a balance between anti-abuse measures and user experience so that legitimate users aren't scared away. When "Free" Isn't Really Free Providing a free tier is usually a really good business strategy to garner new user adoption. However, it also invites challenges such as free trial abuse and multiple signups that can drain your staff's time and your company's money. Unfortunately, abusive fraud, including serious abusers using disposable email addresses and other methods, makes its way to seemingly-free services more often than you'd think, and the ramifications are deep. The Hidden Costs of Fake Users Fake accounts - which fraudsters can create in the thousands at little to no cost - can result in serious dollars lost. Instances have occurred where hundreds of thousands fake users were generated in just one day, resulting in significant financial losses for brands. Such accounts place a huge burden on infrastructure, hogging server space and doubling maintenance costs. Misusing free-tier services leads to higher operational expenses, as companies have to deal with fraudulent signups and implement protective measures. Beyond financial concerns, the presence of fake users skews analytics, making it hard to gather meaningful insights. When businesses base their decisions on inaccurate data, it can result in misguided strategies, further harming their profits and overall success. Technical Overload from Abuse In high volumes, these non-authentic users can flood servers, degrading performance and reliability. As companies are pushed to absorb impacts of abuse, it requires expending resources such as security upgrades and enforcement of anti-abuse policies. When a system is brought down, system uptime quickly becomes a problem impacting all users, including the law abiding ones. From Frustration to Trueguard Free-tier abuse has long been a frustrating reality for SaaS platforms, eroding both goodwill and development bandwidth. My personal story of getting behind Trueguard started with that same frustration. Running multiple SaaS projects, I encountered repeated cases of fake signups, bots exploiting free tiers, and malicious users draining resources without contributing value. Building an Internal Solution We tackled fraudulent registrations by identifying common tactics used by bad actors, like disposable email addresses, multiple accounts from one IP address, VPNs and more. We created an internal codebase with strict rules to automatically flag suspicious behaviors during registration. We compiled a list of disposable email providers, validating emails against this list during sign-up. Users trying to register with these emails receive an error message encouraging them to use a different address. To prevent multiple accounts from the same IP, we set a limit on registrations per IP address within a specific time frame, which helped us eliminate huge amount of abusive accounts. We also used IP insight services to block registrations from suspicious IPs linked to data centers or previous fraud. Sharing the Solution with Others Understanding that this was not a unique problem, I realized we had the chance to provide free-tier abuse detection service other SaaS providers. We made the decision to transform our internal solution into a standalone product, named Trueguard, allowing all SaaS companies to implement it effortlessly. One early adopter, a mid-sized SaaS provider, eliminated >90% of free-tier abuse with the help of Trueguard, reducing costs and reclaiming time to focus on product development. Trueguard: Protecting SaaS Companies Trueguard's core strength comes from a combination of preemptive abusive blocking combined with the actionable insights it maintains on user experience. Its real-time detection feature, alongside its scalability, makes it perfect for businesses both large and small. By protecting authentic users, Trueguard enables SaaS developers to shift their attention away from combating abuse and move toward growing their business and innovating. From Personal Pain to Universal Protection In this way, the process of Building Trueguard was very personal. Universal experiences fuelled by individual hurt. As so many of you, especially those that have worked on SaaS projects, can attest, I experienced firsthand how free-tier abuse drives developers from platforms. Fake signups and harmful bots are not only bad for engagement. They squander resources, distort analytics, and damage real users. Beyond just a technical challenge, this had been a consistent personal pain point that required a forward-thinking property owners' solution. Trueguard was born out of this frustration, designed to directly solve these pains by providing true real-time protection that's automated and effortless. The issue stretches past just these individual platforms. It's a problem that exists broadly across the industry. Many SaaS providers struggle with the same cycle: launching a free tier to attract users, only to have it exploited by bad actors. Preventing Free-Tier Abuse: A Founder's Guide With a free tier in your SaaS product, you really have a great low-friction way of getting users on board with your service. Be careful of abuse, because it can rapidly incur high costs. Plausible abusive users can batch create tens of thousands of accounts on the free tier per day, saturating your resources and poisoning your platform. Immediately below, I share some practical steps you can take to prevent free-tier abuse. Verify Emails One of the simplest and most effective measures to combat free-tier abuse is to verify email addresses. Numerous open-source lists of temporary domains can be found on GitHub such as FakeFilter . Trueguard combines these open-source resources with our own database, continuously monitoring new domains around the clock. However, it's important to remember that just verifying temporary domains isn't sufficient. There are also many services that provide temporary Gmail and Hotmail addresses. At Trueguard, we have identified ~10.000 such emails. Additionally, tools like Apple's Hide My Email can create random email addresses for users, adding another layer of complexity. Trueguard's Email Intelligence additionally assigns a high risk score to emails with random patterns, such as sdkfgjsdfgbnsd@gmail.com, because there is little likelihood that these belong to legitimate users. Monitoring IP Addresses IP tracking is key to recognize patterns such as multiple signups originating from one address. However, IPs offer more than just that. They reveal details about the origin of requests, whether they are linked to a VPN or proxy, and if they come from a data center. By considering this information, businesses can effectively reduce instances of abuse. Device and network fingerprinting Device and network fingerprinting is very effective way of combating abuse as they are harder to fake for regular day to day users. Device and network fingerprinting is a highly effective method used to identify and track users based on their unique device characteristics and network information. This technology makes it challenging for those trying to abuse free-tier services, as it becomes difficult to impersonate regular users. By analyzing various factors like browser settings, operating system details, network characteristics, service providers, and more can pinpoint suspicious activity and prevent misuse. Limit Free Tier Functionality Limiting features available in the free tier makes it less tempting to would-be abusers. Establish definitive boundaries, such as maximum allowed API calls or storage space, to manage how much users can benefit from unlimited resources. Behavior-based tiered access prevention lets real users advance while stopping abusers in their tracks. Implement CAPTCHAs Strategically CAPTCHAs such as Google reCAPTCHA and Cludflare Turnstile stop bots in their tracks. Adaptive CAPTCHAs change depending on the level of risk, allowing a smooth user experience without annoying legitimate users. Alternatives such as invisible CAPTCHAs that only challenge suspicious traffic add an extra layer of security without adding user friction. Require Payment Information Asking for payment information when signing up for a free trial turns away these abusers who flinch at even a nominal fee. Fraudulent credit cards are difficult to maintain, so this is a relatively inexpensive deterrent. Challenges in Sustaining Free Tiers While free tiers are indeed a powerful tool for attracting users, there are some notable challenges in sustaining them. Businesses may quickly become overwhelmed with challenges such as resource drain, exploitation by unsponsored users, and the inability to successfully transition free users into paying customers. Unless free tiers are carefully designed, these hurdles can threaten the sustainability of these offerings. Cost-Efficient System Design Designing a cost-effective system to support continuity of free trial offerings is crucial. Automation will be critical for lowering operational costs and preventing free trial abuse. It is particularly adept at automating manual tasks such as tracking traffic trends, identifying anomalies, and optimally allocating resources. For example, SaaS platforms can leverage automated fraud prevention systems to prevent abusive signups at the outset, limiting manual review efforts. Continuously monitoring the performance of the system is also essential. Regular evaluation of system performance helps pinpoint inefficiencies in troublesome projects. For instance, platforms like Heroku and Koyeb faced abuse from mining gangs exploiting free compute resources, highlighting the need for ongoing optimization. A smart use of targeted resources means that true users get the advantages they're looking for without jamming up the system. Scaling Resources Efficiently Scaling resources for free-tier services will need thoughtful solutions that respond to demand shifts. Cloud solutions offer businesses the flexibility to rapidly respond by scaling up or down as circumstances require. Load balancing takes performance even further, spreading out traffic across servers to eliminate potential bottlenecks. Proactive resource management - from regular usage reporting to implementation caps - can avoid misuse of the resources without putting a major financial burden on providers. Heroku's recent decision to sunset its free tier is a sobering example of the difficulty in sustaining growth while managing resource constraints. Maintaining Free Tiers Without Credit Cards Offering free tiers without credit cards broadens accessibility but increases abuse risks. Clear policies, like establishing usage limits or only allowing access for verified accounts, can help prevent that. Companies such as Dropbox stopped offering free trials to prevent abuse, illustrating how the abuse can lead to an inability to sustain something. If left unchecked, overly generous plans can do severe damage by not converting free users into paid customers. Conclusion Free-tier abuse isn't just an operational headache - it's a swift kick to trust, growth, and resources. Addressing it isn't just about banning users, it's about curating an environment that's equitable and long-term for all users. Striking the right balance between accessibility and robust safeguards requires time and careful automated technology. Trueguard was birthed from that first hand frustration. From there, it became an approach that safeguards users while introducing no extra steps in their journey. From peace of mind to reduced complexity, it illustrates that security doesn't have to equal compromise - it can equal confidence. If you're in charge of a platform with a free tier, don't wait until abuse gets out of hand. Begin planning today to ensure that you don't disrupt what you've innovated, but don't clunk up the experience for your end users. Making the right decisions today will go a long way toward ensuring their continued success for many years to come. Frequently Asked Questions What is free-tier abuse? Free-tier abuse, particularly through the use of disposable email addresses, is one of the ways free services get exploited, pushing them beyond their original scope and creating significant financial and operational burdens on companies offering free compute resources. Why is free-tier abuse a problem? How can businesses prevent free-tier abuse? What are the challenges of sustaining free tiers? How does user experience (UX) affect free-tier abuse prevention? What are some advanced techniques for tackling free-tier abuse? Why is free-tier abuse prevention important for startups? Trueguard Basic is free. Start identifying visitors and signals right away, for free Sign up for free No credit card required. Product Features Sign in Disposable Emails Free Tier Abusers Fake Accounts / Bots Resources Pricing Blog Knowledgebase Documentation Tools VPN and Proxy Checker IP Location Checker Temporary Email Checker Domain Age Checker Legal Terms of Service Privacy Policy Data processing agreement © 2026 Trueguard info@trueguard.io	2026-01-13T08:47:41
https://share.transistor.fm/s/56abc057	APIs You Won't Hate \| The API Handyman Cometh APIs You Won't Hate 40 ? 30 : 10)" @keyup.document.left="seekBySeconds(-10)" @keyup.document.m="toggleMute" @keyup.document.s="toggleSpeed" @play="play(false, true)" @loadedmetadata="handleLoadedMetadata" @pause="pause(true)" preload="none" @timejump.window="seekToSeconds($event.detail.timestamp); shareTimeFormatted = formatTime($event.detail.timestamp)" > Trailer Bonus 10 40 ? 30 : 10)" class="seek-seconds-button" > 40 ? 30 : 10"> Subscribe Share More Info Download More episodes Subscribe newValue ? setTimeout(() => copied = false, 2500) : null)" @click="copied = copyFeedUrl()" class="form-input-group" > Copied to clipboard Apple Podcasts Spotify Pocket Casts Overcast Castro YouTube Goodpods Goodpods Metacast Amazon Music Pandora CastBox Anghami Anghami Fountain JioSaavn Gaana iHeartRadio TuneIn TuneIn Player FM SoundCloud SoundCloud Deezer Podcast Addict Share newValue ? setTimeout(() => copied = false, 2500) : null)" @click="copied = copyShareUrl()" class="form-input-group" > Share Copied to clipboard newValue ? setTimeout(() => copied = false, 2500) : null)" @click="copied = copyEmbedHtml()" class="form-input-group" > Embed Copied to clipboard Start at Trailer Bonus Full Transcript View the website updateDescriptionLinks($el))" class="episode-description" > Chapters March 24, 2020 by APIs You Won't Hate View the website Listen On Apple Podcasts Listen On Spotify Listen On YouTube RSS Feed Subscribe RSS Feed RSS Feed URL Copied! Follow Episode Details Phil and Matt are joined by a special guess, Arnaud Lauret, better known on the internet at API Handyman. Show Notes Phil and Matt, both in a loose definition of isolation, find time to talk to Arnaud Lauret ( https://twitter.com/apihandyman ) and talk about API Design and Review. We discuss why you should spend time designing and reviewing your API and the process of reviewing API Designs before the code is written. We also ask Arnaud what he looks for while reviewing, the tools he uses to review API design docs and then Phil starts dreaming up what the ideal API Review tooling looks like. We also talk about life in quarantine, as France completely shut down and how Phil made it back in time to England before the lock downs took place. Sponsors: Stoplight makes it possible for us to bring you this podcast while we nerd out about APIs. Check them out for their tooling around documentation with Studio, an app that makes API documentation an absolute joy to work with. Links: https://twitter.com/apihandyman - Arnaud's Twitter https://bit.ly/designwebapis - The Design of Web APIs by Arnaud Lauret https://en.wikipedia.org/wiki/The_Design_of_Everyday_Things - The Design of Everyday Things by Don Norman http://apihandyman.io/ - Arnaud's blog http://apistylebook.com/ - API Stylebook, a collection of API style guides Creators and Guests Host Mike Bifulco Cofounder and host of APIs You Won't Hate. Blogs at https://mikebifulco.com Into 🚴‍♀️, espresso ☕, looking after 🌍. ex @Stripe @Google @Microsoft What is APIs You Won't Hate? A no-nonsense (well, some-nonsense) podcast about API design & development, new features in the world of HTTP, service-orientated architecture, microservices, and probably bikes. All audio, artwork, episode descriptions and notes are property of APIs You Won't Hate, for APIs You Won't Hate, and published with permission by Transistor, Inc. Broadcast by	2026-01-13T08:47:41
https://github.com/haykgrigo3/TimeCapsuleLLM#start-of-content	GitHub - haykgrigo3/TimeCapsuleLLM: A LLM trained only on data from certain time periods to reduce modern bias Skip to content Navigation Menu Toggle navigation Sign in Appearance settings Platform AI CODE CREATION GitHub Copilot Write better code with AI GitHub Spark Build and deploy intelligent apps GitHub Models Manage and compare prompts MCP Registry New Integrate external tools DEVELOPER WORKFLOWS Actions Automate any workflow Codespaces Instant dev environments Issues Plan and track work Code Review Manage code changes APPLICATION SECURITY GitHub Advanced Security Find and fix vulnerabilities Code security Secure your code as you build Secret protection Stop leaks before they start EXPLORE Why GitHub Documentation Blog Changelog Marketplace View all features Solutions BY COMPANY SIZE Enterprises Small and medium teams Startups Nonprofits BY USE CASE App Modernization DevSecOps DevOps CI/CD View all use cases BY INDUSTRY Healthcare Financial services Manufacturing Government View all industries View all solutions Resources EXPLORE BY TOPIC AI Software Development DevOps Security View all topics EXPLORE BY TYPE Customer stories Events & webinars Ebooks & reports Business insights GitHub Skills SUPPORT & SERVICES Documentation Customer support Community forum Trust center Partners Open Source COMMUNITY GitHub Sponsors Fund open source developers PROGRAMS Security Lab Maintainer Community Accelerator Archive Program REPOSITORIES Topics Trending Collections Enterprise ENTERPRISE SOLUTIONS Enterprise platform AI-powered developer platform AVAILABLE ADD-ONS GitHub Advanced Security Enterprise-grade security features Copilot for Business Enterprise-grade AI features Premium Support Enterprise-grade 24/7 support Pricing Search or jump to... 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Dismiss alert {{ message }} haykgrigo3 / TimeCapsuleLLM Public Notifications You must be signed in to change notification settings Fork 43 Star 1.3k A LLM trained only on data from certain time periods to reduce modern bias License MIT license 1.3k stars 43 forks Branches Tags Activity Star Notifications You must be signed in to change notification settings Code Issues 1 Pull requests 0 Discussions Actions Projects 0 Security Uh oh! There was an error while loading. Please reload this page . Insights Additional navigation options Code Issues Pull requests Discussions Actions Projects Security Insights haykgrigo3/TimeCapsuleLLM main Branches Tags Go to file Code Open more actions menu Folders and files Name Name Last commit message Last commit date Latest commit History 91 Commits london_1800_1850_v0 london_1800_1850_v0 london_1800_1875_v0.5 london_1800_1875_v0.5 london_1800_1875_v2 london_1800_1875_v2 london_1800_1875_v2mini_eval1 london_1800_1875_v2mini_eval1 .gitignore .gitignore 1834protest.png 1834protest.png Copy of London Documents for Time Capsule LLM.txt Copy of London Documents for Time Capsule LLM.txt LICENSE LICENSE README.md README.md download_texts_improved.py download_texts_improved.py internet_archive_ids.txt internet_archive_ids.txt london_corpus_dataset.py london_corpus_dataset.py searchfilter.jpg searchfilter.jpg View all files Repository files navigation README MIT license 🌐 Language English \| 简体中文 \| 繁體中文 \| 日本語 \| 한국어 \| हिन्दी \| ไทย \| Français \| Deutsch \| Español \| Italiano \| Русский \| Português \| Nederlands \| Polski \| العربية \| فارسی (coming soon) \| Türkçe \| Tiếng Việt \| Bahasa Indonesia (coming soon) </div> </div> TimeCapsule LLM A language model trained from scratch exclusively on data from certain places and time periods to reduce modern bias and emulate the voice, vocabulary, and worldview of the era. Imagine if an AI model didnt just pretend to be historical but actually was. v0 and v0.5 built on nanoGPT by Andrej Karpathy Core training scripts and model architecture are his work. v1 built on Phi 1.5 by Microsoft v2 built on llamaforcausallm Hugging Face Link Model Behavior & Limitations v0 Early prompts show the model responding with 1800's language and behavior. Example: Prompt: "Who art Henry?" and it replied "I know that man, I have did not a black, the storm." No mention of modern concepts Mostly era-accurate vocabulary Sentences are mostly incoherent (expected for ~187MB training data) v0.5 A significant improvement over v0. Victorian writing style, proper punctuation, mostly grammatical sentences Still high factual hallucination rate OCR noise (“Digitized by Google”) still present in outputs v1 First model to recall and connect a real historical event with an actual figure from the dataset. Example: Prompt: "It was the year of our Lord 1834" The output: "It was the year of our Lord 1834 and the streets of London were filled with protest and petition. The cause, as many re counted, was not bound in the way of private, but having taken up the same day in the day of Lord Palmerston, the public will receive a short statement of the difficulties under which the day of law has reached us. It is a matter of deep regret, that the present events in the history of the world are clear, and consequently will be'known. It is not true that the very men who first settled in the Gospel at Jerusalem should have so extensive and so interesting a record of the prosperity and prosperity" At first I assumed that a protest might have coincidentally taken place the same year but take a look at this: v2mini-eval1 Trained using a 15GB sample from v2's 90GB dataset. Model trained to 10K steps only. There was an issue with tokenization that causes output to look like this: PROMPT: Who is Charles Dickens? W ho is Charles D ic ens ? D oes that work more of h ise x cell ent st ir ring , in his pl ays , int he G reat C omp any 's f arm ? What I have y et to qu ote from J ack P ick ett ? D oy oun ot know th att hey were as pe cies of g all oping , ors aw ing oft heir bre asts , or what w ast ob ed one about the t im ew hen J acks on was looking ont hew ind ow ? What ist hes uccess of an English man , and which h isson has not be end is cover ing t ome , where by to acc omp lish such a we ight ? D idy ou ever m ake ap ass age int othe old road way , ort o an anch or - b ree ze att he foot of our boat , which you m ust le ave us ? The fact is , that whe ther the wind would rise up from the pl ain on S atur day night orn o ont ide , ort ill then orth , or other wise , wes hall be com pelled t od esc ribe af orm idable bar rier , with t hes ame e ffect s ast he p resent . In th iss itu ation , at le ast , itis not to omuch t os ay that we have le ft that room . I bel ieve there are three c op ies int he " F ive H undred - fold ," to bere fer red to , ast he first n umber of our read ers wh ow is ht Corrected: "Who is Charles Dickens? Does that work more of his excellent stirring, in his plays, in the Great Company's farm? What I have yet to quote from Jack Pickett? Do you not know that they were a species of galloping, or sawing of their breasts, or what was to be done about the time when Jackson was looking on the window? What is the success of an Englishman, and which his son has not been discovering to me, whereby to accomplish such a weight? Did you ever make a passage into the old roadway, or to an anchor-breeze at the foot of our boat, which you must leave us? The fact is, that whether the wind would rise up from the plain on Saturday night or noontide, or till the north, or otherwise, we shall be compelled to describe a formidable barrier, with the same effects as the present. In this situation, at least, it is not too much to say that we have left that room. I believe there are three copies in the 'Five Hundred-fold,' to be referred to, as the first number of our readers who wish t[o]...” v2mini-eval2 Trained using the same 15GB sample used for training eval1. Model is again trained to 10K steps only. PROMPT:Charles Darwin Charles DarwinECCEMACY. Sir, — The following case is interesting to me : — I was in London a fortnight, and was much affected with an attack of rheumatism. The first attack of rheumatism was a week before I saw you, and the second when I saw you, and the third when I saw you, and the third in the same time. The second attack of gout, however, was not accompanied by any febrile symptoms, but was accompanied with an increased flow of urine, and with a more copious discharge of urine. The third attack was an hour after I saw you, and was succeeded by a return of a paroxysm of gout, and a more rapid return of the gout. The fourth attack was also accompanied by a fever, but was not always accompanied by any febrile symptoms. The third attack of gout was a fortnight after you had been ill, and the fourth was followed by a paroxysm of gout. The fourth attack was a fortnight after you were attacked, and was accompanied by a sense Datasets v2 90GB of 1800-1875 London texts 136,344 documents The full 90GB is not avalaible yet as it hasn't been tokenized but you can find a 15GB sample here: https://huggingface.co/datasets/haykgrigorian/TimeCapsuleLLM-London-1800-1875-v2-15GB Bias Stats Refer to v2 bias report for more info. How to Use This project focuses mostly on curating historical data, preparing it for training and building a tokenizer. I am not going to cover the full LLM training process, for that refer to nanoGPT by Andrej Karpathy. Step 1: Gather and Prepare Historical Texts Collect .txt files of public domain books, documents, etc from your chosen time period (e.g., London 1800-1850) Keep them within your chosen time/place window Clean the text files using a script or manually remove headers/footer from Project Gutenberg, Modern annotations or things like OCR errors. Step 2: Build a Custom Tokenizer Run train_tokenizer.py or train_tokenizer_hf.py on the cleaned data. This will give you vocab.json and merges.txt Thes files define vocab and merge rules for your model Step 3: Train Your Model Refer to nanoGPT by Andrej Karpathy for the training process or your chosen architecture’s docs. FAQ What is Selective Temporal Training ? Selective Temporal Training (STT) is a machine learning methodology where all training data is specifically curated to fall within a specific historical time period. It's done in order to model the language and knowledge of that era without influence from modern concepts. For example, the current model I have now (v0.5) is trained on data exclusively from 1800-1875, it's not fine tuned but trained from scratch resulting in output that reflects the linguistic style and historical context of that time period. Why not just use fine-tuning or LoRA? For this project I'm trying to create a language model that is unclouded from modern bias. If I fine-tune something like GPT-2, it's already pre-trained and that information won't go away. If I train from scratch the language model won't pretend to be old, it just will be. The Goal for this project right now is to create something can reason exclusively using knowledge from London books published between 1800 and 1875. What kind of data did you use for training? I'm using books, legal documents, newspapers, and other writings from 1800–1875 London. The list I linked (for v0) has like 200 but for the first training I just used 50 files about ~187 MB. You can view a list of the documents: https://github.com/haykgrigo3/TimeCapsuleLLM/blob/main/Copy%20of%20London%20Documents%20for%20Time%20Capsule%20LLM.txt Dataset sizes: v0: ~187MB v0.5: ~435MB v1: ~6.25GB v2mini-eval1: 15GB How large are the models ? v0: 16M Parameters v0.5 123M Parameters v1: 700M Parameters v2mini-eval1: 300M Parameters Training Specs ? v0/v0.5 GPU: Geforce rtx 4060 CPU: i5-13400F Ram: 16GB DDR5. v1 GPU: A100 SXM rented v2mini-eval1 GPU: A100 SXM rented About A LLM trained only on data from certain time periods to reduce modern bias Resources Readme License MIT license Uh oh! There was an error while loading. Please reload this page . Activity Stars 1.3k stars Watchers 24 watching Forks 43 forks Report repository Releases 4 v2 - London (1800-1875) Latest Jan 13, 2026 + 3 releases Packages 0 No packages published Contributors 2 haykgrigo3 Hayk Grigorian openaitx-system Open AI Tx Languages Python 100.0% Footer © 2026 GitHub, Inc. Footer navigation Terms Privacy Security Status Community Docs Contact Manage cookies Do not share my personal information You can’t perform that action at this time.	2026-01-13T08:47:41
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https://trueguard.io/blog/preventing-saas-free-tier-abuse	Guide: How to prevent free-tier abuse Product Pricing Documentation Blog Sign In Try it free Try it free Guide: How to prevent free-tier abuse By Carel Martten Lechtmets Key Takeaways Free tier abuse is when users take advantage of the free products and services that SaaS companies provide. Abusing the free tier dramatically raises operational costs and eats into company's budget. Abusers frequently use temporary emails and VPNs to mask their identities and use automated bots to consume as many free resources as possible. Our first prevention step is an easy one - always validating a user provided information. That means building strong email and phone verification flows, analyzing IPs for abnormal activity patterns, and deploying more sophisticated tools such as device fingerprinting. Finding the right balance between security measures and overall user experience will be key. Free-tier abuse happens when users exploit free service plans without genuine intent, often leading to increased costs and reduced resources for legitimate users. This abuse ranges from fraudulent signups and bot-driven activity to simply password sharing. What is Free Tier Abuse? Free tier abuse is the exploitation of free services offered by SaaS (software as a service) platforms. These free tiers are designed to onboard and convert new users by providing a taste of the premium features under some limitations. Some bad actors take advantage of these offerings, creating a significant stress on the service providers. This abuse typically occurs through the exploitation of loopholes or by circumventing limitations, forcing companies to face dire operational and fiscal consequences. Common SaaS Abuse Scenarios Frequently, free tier abuse occurs via account farming. This may seem a minor nuisance until bad actors are able to create thousands of fake accounts in one day, costing businesses millions a lot of money. As an example, Savvy abusers might use temporary emails and VPNs to hide their identity, so they are more difficult to catch in whatever harmful action they are taking. These activities undermine the integrity of the platform. They further harm the experience of legitimate users by overloading resources and increasing response time. Impact of Abuse on Your Business The bottom line is that the financial impact of free tier abuse can be catastrophic. In addition, businesses must cover the higher operational costs associated with hosting and maintaining fake accounts at scale, or dealing with fraudulent activity. To give you an idea, one of these SaaS owners is losing tens of thousands dollars per month on average from these predatory activities. Beyond spending like a thief on stolen credit cards, revenue loss happens when these abusers skip upgrades or drive away legitimate users with poor service quality. This abuse directly kills the user experience for legitimate customers. Limited resources, slower speeds, and compromised security can infuriate them, causing them to churn. With time, these challenges negatively impact your brand reputation and chip away at trust, making it increasingly difficult to keep repeat customers. Some companies, like Oddsjam, have turned abusers into paying customers by implementing safeguards and nudging them toward legitimate use, showcasing potential recovery strategies. How to Prevent Free Tier Abuse Preventing free tier abuse is best accomplished with a careful, multi-layered approach that places a premium on technology, monitoring, and clear communication with users about acceptable use. With a few proactive measures, SaaS providers can safeguard their platforms from abuse while preserving the user experience. Here are more specific tactics to make that a reality. 1. Validate User Contact Information Forcing users to provide real contact information is a good starting point. Require validation processes like email and phone number verification to ensure users are real. Approaches such as requiring confirmation codes or relying on third-party validation services are viable solutions. Implement and rigorously monitor. Evaluate all measures taken to ensure they are working. 2. Implement Robust Email Verification One of the simplest and most effective measures to combat free-tier abuse is to verify email addresses. Numerous open-source lists of temporary domains can be found on GitHub such as FakeFilter . However, it's important to remember that just verifying temporary domains isn't sufficient. There are also many services that provide temporary Gmail and Hotmail addresses. Additionally, tools like Apple's Hide My Email can create random email addresses for users, adding another layer of complexity. 3. Verify Phone Numbers Verifying phone numbers through SMS-based methods is a powerful strategy to minimize free-tier abuse. By mandating users to confirm their accounts with a phone number, it becomes significantly harder to misuse the service. Unlike temporary email addresses, there is not an unlimited supply of disposable phone numbers. 4. Analyze IP Addresses and Geolocation Monitoring the use of IP addresses can reveal suspicious activity like the creation of several accounts from one IP address. Geolocation checks can catch high-risk geographic areas, and blocking known proxy or VPN IPs are simple ways to stay safer. Legitimate versus suspicious IP behavior, like a single IP creating multiple accounts very quickly, assists in training and improving detection systems. 5. Employ Device and Network Fingerprinting Device and network fingerprinting is very effective way of combating abuse as they are harder to fake for regular day to day users. This technology makes it challenging for those trying to abuse free-tier services, as it becomes difficult to impersonate regular users. By analyzing various factors like browser settings, operating system details, network characteristics, service providers, and more can pinpoint suspicious activity and prevent misuse. Examining a user's network connection can reveal a wealth of distinctive information that can be valuable. 6. Use CAPTCHAs Strategically CAPTCHA is designed to protect against automated bot attacks. Alternatives such as image recognition, slider puzzles or invisible CAPTCHAs provide more security without compromising user-friendliness. Regular reevaluation of your CAPTCHA maintains the right type is the most effective, while not hindering user experience. For instance, invisible CAPTCHAs are simply less intrusive, but just as effective in protecting against sophisticated bots. 7. Limit Free Tier Features and Usage Limiting premium-level features in the free tier reduces the potential for abuse. Usage metrics such as API requests or active hours are critical use case indicators for abuse detection. By implementing feature throttling or usage limits, users are pressured to upgrade. Transparent, easily understandable communication regarding these limitations goes a long way in instilling trust and preventing future misunderstandings. 8. Require Payment Information Upfront Collecting credit card information upfront - even if you don’t charge anything on those cards - eliminates the vast majority of fraudulent signups. Payment gateways such as Stripe make this an intuitive, easy process. Testing the effect on signup conversion rates helps make sure that this step doesn’t scare off legitimate users. Providing sufficient alternatives, including refundable deposits, increases user confidence even more. 9. Monitor User Behavior for Suspicious Activity Behavior analytics monitor user activity or behavior to identify deviations from the norm. Actions such as rapid account switching and/or high resource utilization may set off alarms. Frequent data analysis along with public user reporting improves monitoring efficiency. For example, an unexpected increase in the number of API calls made by a free-tier account could be a sign of abuse. Advanced Abuse Prevention Strategies Advanced abuse prevention strategies focus on practical measures that all platforms can take to reduce their susceptibility to abuse. These strategies depend both on technological solutions and industry best practices. Leverage Machine Learning for Fraud Detection Machine learning holds incredible promise in detecting abusive signups. By utilizing algorithms that model typical user behavior, you can identify anomalies that could indicate free trial abuse. For instance, a sudden influx of account registrations or suspicious authentication attempts might signal that your free accounts are being exploited. By developing models specifically designed for finding anomalies, platforms can quickly prevent fraud. Updating these models regularly with new data continues to increase accuracy over time, adjusting to evolving abuse tactics. By monitoring machine learning solutions in real-time, you can quickly detect and respond to an issue before it becomes a significant threat. Implement Risk Scoring Systems Risk scoring systems can be an effective method of determining a user’s level of trustworthiness. These systems calculate risk based on how an account is created, the consistency of log-in IP addresses, payment information and more. For example, if a user creates an account using a burn email, they may receive a higher risk score. Tracking these scores through time, according to learned tendencies, enables agile abuse prevention. Ultimately, by adjusting thresholds, you can find the right balance between providing users access without putting your platform at risk. Conclusion Free-tier abuse is more than just a nuisance - it can severely disrupt your business operations and compromise the experience for genuine users. By adopting a multi-layered approach that combines rigorous verification methods, smart usage monitoring, and advanced fraud detection techniques, SaaS companies can significantly mitigate the risks associated with abuse. These measures not only protect your bottom line but also ensure that your platform remains welcoming and accessible to the users who truly add value. Ultimately, striking the right balance between security and usability is the key to fostering a sustainable ecosystem that benefits both your business and its loyal customers. Frequently Asked Questions What is free-tier abuse? Free-tier abuse occurs when users exploit free trial promotions to create multiple accounts or utilize disposable email addresses, circumventing intended usage limits without paying. This behavior negatively affects service providers and legitimate users, highlighting the need for an effective abuse management system to prevent abuse. Why does free-tier abuse happen? How can businesses prevent free-tier abuse? What are advanced strategies to stop free-tier abuse? Can free-tier abuse impact user experience? How does Trueguard help with free-tier protection? Trueguard Basic is free. Start identifying visitors and signals right away, for free Sign up for free No credit card required. 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https://ruul.io/blog/what-is-goods-and-services-tax	Everything About Goods and Services Tax (GST) Simplified Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up get paid What Is Goods And Services Tax (GST)? Everything You Need To Know Learn the fundamentals of Goods and services tax, including definition, features, and implementation. Explore its impact on businesses, freelancers, and consumers. Eran Karaso 5 min read RUUL FOR INDEPENDENCE You chose independence.We make sure you keep it. Sell your time, your talent, whatever you create or build always on your terms. Get started See Example This is also a heading This is a heading Key Points Did you notice that whether you buy a chocolate or a new iPhone, you pay some extra money over its actual price? That extra amount you pay is the GST. So, what is GST? How does it affect your business? What are GST rates and different categories? You will get answers to all these queries associated with GST in this writeup. Read further to know more. Introduction to GST Abbreviated for Goods and Services Tax, GST is a type of value-added tax, replacing the indirect tax system. It is an indirect tax that replaces all other indirect taxes, including VAT, excise duty, service tax, etc. levied on the sale of goods and services. GST is a comprehensive and multi-stage tax that adds to the product value at each value addition stage along its supply chain. How does the GST Work? Firstly, you must know that GST is a destination-based tax, which means the tax levies in the state where the goods will be consumed. Under the original tax-based system, state governments levy taxes at each point of production. However, in the GST regime, only the state and the region, where the consumer resides and consumes the goods and services, can collect the tax revenue; regardless of where the company produced the goods or rendered its services. However, it does not mean that tax is not applicable at different points of sale. The only change is that it keeps on adding and finally, the consumer pays while purchasing the product. In simple words to explain what is GST tax, it is the replacement of different indirect taxes that central and state governments levied earlier, bringing a nation into a unified tax structure. However, there are some goods and services which remain out of GST exemptions. All such goods and services fall under the state’s older tax regime of VAT. In the VAT system, tax is levied at every step of value addition, from procurement of raw materials to delivery to end consumers. As the GST combines different indirect taxes into one single system, it reduces the compliance burden for manufacturers and businesses. Further, manufacturers need not club different taxes into one, easing their job. The production cost also reduces, making products more affordable. Implementation of GST also enhances transparency in the tax system as its digital infrastructure can record each and every transaction, be it small or huge. Also, as GST is a universally accepted tax regime, it puts a nation on par with the world market. GST Rates and Categories GST rates in different countries can vary as every country has its own version of GST with its own rates and categories. Also, these rates and categories are subject to revision with the changing economic conditions and government policies. Let’s get a broad overview of the GST rates in some countries. Australia In Australia, you will find a unified GST rate of 10%. However, some goods and services, including education, basic food items, and healthcare are out of the GST regime. Canada Unlike Australia, Canada has a federal GST levied at the rate of 5%. Besides this, the provinces also impose their provincial sales tax and harmonized sales tax 9HST ranging between 13-15%) along with GST. European Union The EU follows a VAT system with standard tax rates ranging between 17-27%. Each member state levies its own rates under EU guidelines. However, some goods and services are exempted here too while some others have reduced rates. India In India, the GST structure is multi-tier i.e. there are various rates and categories depending on the types of goods and services. Starting from the 0% GST on essential food items, the highest GST tax slab is 28%, applicable on luxury hotels, high-end electronics, and automobiles. In between these two rates, there are rates of 5%, 12% and 18%. Apart from this, luxury cars, tobacco, aerated drinks, cigarettes, and petrol attract cess too. Cess is an additional charge levied over and above GST. United Kingdom The UK also follows a VAT structure with a standard rate of 20%. However, the nation exempts some essential food items and insurance and financial services. Also, some products like children’s car seats and domestic fuel fall under reduced tax rates of 5%. Singapore Singapore levies a single standard rate of 7%, exempting some services including residential properties, financial services, and essential food items. Different Types of GST Though GST is a unified tax system, it has different types based on the taxed goods and services and the way in which the tax is levied. Let’s briefly discuss the different types of GST to know the real meaning of goods and services tax. 1. CGST or Central GST: As the name clears, this is the tax collected by the central government on the intra-state supply of goods. For example, you buy goods from the trader from the same state and the revenue that you pay to the central government is CGST. 2. SGST or State GST: In the scenario explained above, the tax revenue that goes to the state is state GST. Or in simpler words, the tax that a state collects for an intrastate transaction. 3. IGST or Integrated GST: When you buy some goods or services from a different state, the central government will levy IGST on the purchased products and will distribute them to the destination state. IGST maintains a uniform tax structure, allowing smooth movement of services and goods between different states. 4. Union territory GST or UTGST: This tax is similar to SGST but when levied by the union territories, it is UTGST. 5. Composite GST: In some countries, you will find a composite GST system where one standard rate applies to all goods and services. The process makes it easier to calculate tax levied. 6. Multi-stage GST: The name makes it clear that when GST applies to the different stages of the supply chain, it is a multi-stage GST. However, in this case, you can prevent rising tax amounts through input tax credits. 7. Dual GST: In some countries like India, both state and central governments have the right to levy GST on the same base of goods and services parallelly. How does GST Affect Businesses? What is GST for businesses? Is it good or bad? There is no definite answer to this as it depends on the particular business context, its size, GST implementation, and the economic environment. Let’s know what advantages GST brings for business and how it is challenging in certain aspects. Some Positive Aspects: Firstly, as we all know, GST combines all indirect taxes, making it a unified tax system. With this simplification, businesses involved in interstate transactions have lesser administrative burden. Also, there is a significant reduction in compliance costs. Further, this unified tax structure creates a level playing field by eradicating interstate trade barriers. Another positive aspect of GST is that you can claim Input Tax credit for the GST paid in the course of a business transaction. However, you need to present proper documents and should prove compliance with GST rules. With this facility, businesses can lighten their tax burden, improving cash flow. Some Initial Challenges If you are a small business owner, GST technology and compliance requirements can pose initial challenges for you. You may need to invest in different systems to ensure GST compliance such as training staff, updating your account software, or getting familiar with the new tax laws. However, gradually, you may realize its benefits as it reduces tax burden, making you more competitive in the market. GST also brings prominent changes in the tax structure of the service sector. Some services may become cheaper while some others may have to face higher tax rates. When it comes to impact on pricing, GST has balanced effects. All thanks to the input tax credit feature, prices of some goods and services will drop significantly while due to changed GST rates, some goods and services may become costlier. In the case of international trade, exporters can ask for refunds for the GST paid on the exported goods while in the case of imports, IGST brings a significant impact on the goods pricing. Freelancers Tips for GST Compliance For freelancers, Goods and Services Tax (GST) compliance can be crucial for maintaining legal and financial integrity. Here are some tips to ensure GST compliance: If you are a freelancer, you need to be GST compliant to ensure your financial and legal integrity. Some tips that can help you are: Firstly, based on your total annual income, identify if you come under the GST tax regime. If yes, you need to register for GST with the concerned tax authority. Even if your turnover is less than the GST registration threshold, you need to keep a check that it does not go beyond that. If it increases, register for GST. Once your GST registration process is complete, make sure that you keep details of all your invoices, expenses, and income receipts. You may need them to report your GST paid and to claim your ITC. While issuing invoices, ensure that you mention all the information required as per GST rules and regulations. This may include your GST registration number, invoice data and number, client details, total amount, and a small description of the type of service. While mentioning the total amount, ensure that you add GST levied on the taxable goods and services. Don’t forget to file your GST returns. You can do it via online portals. Mention all the income and expense details and GST calculations accurately. Always keep yourself updated with the GST rules and regulations, especially those associated with your types of service and industry. If you have paid any GST on business expenses, maintain a record so that you can claim your ITC. This helps you reduce your overall tax burden. Make sure that you keep aside enough funds to pay your taxes on time. If not, you may have to face serious penalties and interest charges. Still in doubt? Seek some professional advice regarding tax implications and GST compliance. A tax professional specialized in GST can guide you with the best tips for your specific situation. Conclusion GST rates may vary from country to country and may undergo revisions based on the changing government policies. It is essential that you keep yourself updated with the latest laws to ensure compliance with your country’s GST laws. ABOUT THE AUTHOR Eran Karaso Eran Karaso is a marketing and brand strategy leader with more than a decade of experience helping global tech companies connect with their audiences. He’s built brand narratives that stick, led successful go-to-market strategies, and worked hand-in-hand with cross-functional teams to ensure everyone is on the same page. More How to promote your solo business Self-promotion is key to success for solo business owners. Find out how to expand your professional network and use digital marketing to your advantage. Read more Benefits of remote work for disabled workers Remote work opened up many opportunities to enter the workforce for people with disabilities. Read more Tips for Getting More Freelancing Clients Looking to attract more freelancing clients? Discover effective tips, from building a strong online presence to mastering your pitch for success! Read more MORE THAN 120,000 Independents Over 120,000 independents trust Ruul to sell their services, digital products, and securely manage their payments. FROM 190 Countries Truly global coverage: trusted across 190 countries with seamless payouts available in 140 currencies. PROCESSED $200m+ of Transactions Over $200M successfully processed, backed by an 8-year legacy of secure, reliable transactions trusted by independents worldwide. FREQUENTLY ASKED QUESTIONS Everything you need to know. Get clear, straightforward answers to the most common questions about using Ruul. hey@ruul.io What is Ruul? Ruul is a merchant-of-record platform helping freelancers and creators globally sell services, digital products, subscriptions, and easily get paid. Who is Ruul for? Ruul is designed for freelancers, creators, and independent professionals who want a simple way to sell online and get paid globally. How does Ruul work? Open an account, complete a quick verification (KYC), and link your payout account. Then, start selling through your store or send payment requests to customers instantly. How does pricing work? Signing up is free. There are no subscription or hidden fees. Ruul charges a small commission only when you sell or get paid through the platform. What is a Merchant of Record? A merchant of record is the legal seller responsible for processing payments, handling taxes, and managing compliance for each transaction. What can I sell on Ruul? You can sell services, digital products, license keys, online courses, subscriptions, and digital memberships. How do I get paid on Ruul? Add your preferred bank account, digital wallet, or receive payouts in stablecoins as crypto. Funds arrive within 24 hours after a payout is triggered. OPEN AN ACCOUNT START MAKING MONEY TODAY ruul.space/ Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. 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https://www.suprsend.com/customers/how-delightree-increased-engagement-rates-across-franchise-owners-and-frontline-workers-by-2x-using-suprsend	How Delightree Increased Engagement Rates Across Franchise Owners and Frontline Workers by 2X Using SuprSend? Platform Workflows Craft notification workflows outside code Templates Powerful WYSIWYG template editors for all channels Analytics Get insights to improve notifications performance in one place Tenants Map your multi-tenant setup to scope notifications per tenant In-app Inbox Drop in a fully customizable, real-time inbox Preferences Allow users to decide which notifications they want to receive and on what channels Observability Get step-by-step detailed logs to debug faster Integrations Connect with the tools & providers you already use Solutions By Usecases Transactional Trigger real-time notifications based on user actions or system events Collaboration Notify users about mentions, comments, or shared activity Multi-tenant Customize templates, preferences & routing for each tenant Batching & Digest Group multiple updates into a single notification Scheduled Alerts Send timely notifications at fixed intervals or specific times Announcements / Newsletters Broadcast product updates or messages to all users Pricing Developers Documentation Quick Start Guides API References SuprSend CLI SDKs System Status Customers Resources Resources Blog Join our Slack Community Change logs Security Featured Blogs A complete guide on Notification Service for Modern Applications Build vs Buy For Notification Service Sign in Get a Demo Get Started How Delightree Increased Engagement Rates Across Franchise Owners and Frontline Workers by 2X Using SuprSend? Industry Franchise Tech Based in San Francisco, USA Business type B2B Deployment method Cloud Features used Multi-tenant,Per-tenant template customization,Preferences Ready to start? Book a demo Challenge Maintaining a large notification system became a resource-intensive task for Delightree. Their initial setup, developed in-house, proved difficult to manage and lacked visibility for the product team. Tracking notification logs and managing design consistency had become challenging. Solution With a simple SDK integration, they gained access to an advanced notification system, eliminating the need for continuous development in code. SuprSend's unified API, visual dashboard and multi-tenant support made it easy for them to create and manage branded templates for all their clients. Outcome Delightree achieved 2X increase in engagement rates among franchise owners and frontline workers, demonstrating the enhanced effectiveness of their communication. App user retention soared, while the product team gained complete visibility over their notifications. "SuprSend replaced our complex, code-heavy setup with a simple, intuitive solution. We were live fast, and no longer dealt with the hassle of building or maintaining notifications ourselves." Madhulika Mukherjee Co-Founder & CTO, Delightree Delightree is a revolutionary super app (SaaS) designed specifically for franchise businesses seeking to standardize their operations across multiple locations and set up new ones. By providing an all-encompassing operating system (OS), Delightree empowers business chains in industries such as restaurants, fitness centers, spas, barbershops, and more to train and manage their frontline across locations with easily buildable SOPs, checklists, and reporting. At the core of Delightree's operations is their robust notification service, serving as a crucial communication tool for employee training, performance tracking, and task management among the franchise manager and their frontline workers. Delightree Notification Use-Cases Delightree's notification use cases span across two categories, each serving distinct purposes. One is a basic use case for their client franchises, while the other one is complex and meant to streamline communication between the franchise owners/ managers and the frontline workers. Currently, Delightree uses SuprSend for the following notification use cases. Notification Category Notification Examples Pre-Shipping (Brand and User) Order confirmation, Payment confirmation, COD to Prepaid conversion notification Shipping (Brand and User) Shipping vendor integration messages, shipping vendor assigned Post-Shipping (Brand and User) Order processed, shipment dispatched, shipment picked, shipment delivered, return Vendors (Logistics Partner) Brand integration completed messages, Non-delivery reports (NDR) Cross-User Notifications Updating installation managers after delivery Delightree’s Initial Notification Module Lacked Visibility & Control Initially Delightree had a two-channel notification system where they used Sendgrid for email and Twilio for SMS notifications that were part of their backend code. However, this setup proved cumbersome and inefficient for scaling quickly. "Building a robust notification system in-house would have been very slow without dedicated engineering resources in place, whereas we wanted to ship new features quickly leveraging notifications. Moreover, even after building, I would have been required to spend my engineering resources on debugging, making updates in the system to scale, and maintaining the code neatly, which would cost us time. Hence we shipped with the idea of buying a plug-and-play solution that experts have built, and they would take care of the maintenance." Madhulika Mukherjee, Co-Founder & CTO at Delightree Starting with SuprSend to Manage Their Notification System Delightree quickly implemented SuprSend's SDK, seamlessly integrating it within their system in just a day. This straightforward integration empowered Delightree to streamline their entire notification system, benefiting from SuprSend's intuitive features. Let's explore the key enhancements Delightree implemented with SuprSend. Managing 4 Channels & Vendors without multiple API Integrations Delightree recognized the limitations of their email and SMS notification modules, as frontline workers seldom had the opportunity to check their emails during their busy routines. This resulted in low visibility and hindered real-time communication between franchise managers and frontline workers. Leveraging SuprSend's pre-existing vendor API integrations, Delightree seamlessly incorporated Sendgrid for email, Twilio for SMS, in-app inbox by SuprSend, FCM and MiPush for Android push, and APNS for iOS push channels. Setting push alone increased their overall notification seen rates by 22%. The swift vendor integration was followed by streamlining notification templates previously scattered across different notification categories in their in-house system. Let's check how. Creating & Re-Iterating Templates on the Fly Delightree benefited from SuprSend's user-friendly drag-and-drop template builder, eliminating the need for HTML coding to create notification templates. Starting with email templates and then inbox, push and SMS, Delightree leveraged intuitive building blocks, enabling them to swiftly develop visually appealing templates that could be deployed with a single click. Creating templates was only the first step toward delivering an engaging notification experience. To match recipient preferences, continuous design, and copy changes were necessary. Leveraging SuprSend's version control feature, Delightree rapidly re-iterated templates ( 4-5 times in a short span in multiple notification categories ), experimenting with new designs and copies until they achieved a high click rate of 11% . Using SuprSend Analytics and Logs For Complete Visibility As Delightree scaled its operations, the volume of notifications grew correspondingly, for which they required a centralized analytics and logs dashboard, enabling them to perform root cause analysis and make data-driven improvements. “Clarity and visibility was a pain with our initial notification system. Sometimes users would get incorrect updates or experience deliverability issues. As I am based in US, whenever a customer came in with these bugs & issues, it was challenging for me to address these issues without the immediate assistance of our developers in India, who were 12 hours ahead. This was one of my key reasons to switch to SuprSend, which provided in-built logs down to each notification level” Madhulika Mukherjee, Co-Founder & CTO at Delightree With SuprSend's granular analytics control, Delightree gained complete visibility over their notifications, enabling swift root cause analysis (RCA) whenever required. This, in turn, led to faster resolution times for customer problems. One valuable insight Delightree obtained through SuprSend's analytics tool was the significant increase in engagement when notifications incorporated branding elements. Frontline workers quickly recognized their franchise business's branding elements, leading to higher interaction rates. Addressing this complex use case, SuprSend worked closely with Delightree to provide custom branding in notifications for multiple client businesses, ensuring a seamless integration of their branding elements into notifications. Using SuprSend’s Multi-Tenant Architecture to Include Branding Elements With ambitions to serve over 750,000 franchises , creating and updating notification templates with unique branding elements for each client business would have been arduous. Delightree programmatically created franchise business profiles on SuprSend and their branding elements using multi-tenant architecture. Delightree only needed to create a single notification template, and then dynamically pass the "brand_id" to indicate how the template should be customized, saving months of development time. ‍ By incorporating branding elements specific to each franchise business, Delightree witnessed a 2X increase in engagement among frontline workers making it one of their USPs. Implementing a Multi-Tenant Preference Management to Give Flexibility Delightree successfully tackled the challenge of notification preferences by implementing SuprSend's React SDK for a pre-built preference management center. Leveraging SuprSend's multi-tenant architecture, Delightree implemented a three-layer user preference system . The first level was set at the Delightree (business) level, followed by the franchise brands (brands) level, and finally, at the frontline workers (users) level. This granular control ensured that notifications remained highly relevant to each individual user, significantly reducing user churn caused by notification fatigue. Results: Increasing the Engagement Rate & App Retention Rates By consolidating all notification-related tasks within a single application, Delightree eliminated the need for in-house engineering support, freeing up valuable resources. Engagement rates increased by 2X in under a month As the product team gained visibility and control, RCA became easy. As a domino effect, the app retention increased by 27% "SuprSend is almost like an outsourced engineering arm for us that handles our notification use cases. It helped us scale quickly with visibility while saving our precious engineering hours." Madhulika Mukherjee, Co-Founder & CTO at Delightree Other success stories This is some text inside of a div block. This is some text inside of a div block. Ready to transform your notifications? Join thousands of product & engineering teams using SuprSend to build & ship better notifications faster. Get Started for Free Book a Demo PLATFORM Workflows Templates Preferences Observability Analytics Preferences In-app Inbox Multi-tenant Integrations CHANNELS Email SMS Mobile Push Web Push Whatsapp In-app Inbox & Toasts Slack MS Teams SOLUTIONS Transactional Collaboration Batching/Digest Scheduled Alerts Multi-tenant Newsletters DEVELOPERS Documentation Changelogs SDKs Github API Status RESOURCES Join our Community Blog Customer Stories Support SMTP Error Codes Email Providers Comparisons SMS Providers Comparisons SMS Providers Alternatives COMPANY Pricing Terms Privacy Security Sub-processors DPA Contact Us SuprSend for Startups © 2025 SuprStack Inc. All rights reserved. SuprSend By clicking “Accept All Cookies” , you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information. Preferences Deny Accept Privacy Preference Center When you visit websites, they may store or retrieve data in your browser. This storage is often necessary for the basic functionality of the website. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories may impact your experience on the website. Reject all cookies Allow all cookies Manage Consent Preferences by Category Essential Always Active These items are required to enable basic website functionality. Marketing Essential These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission. Personalization Essential These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location. Analytics Essential These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor. Confirm my preferences and close	2026-01-13T08:47:41
https://ruul.io/author/ceylin-guven	Ruul Blog Writer - Ceylin Güven Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up Ceylin Güven Ceylin Güven likes reading anything she can get her hands on, writing poetry that’s way too personal, and watching Studio Ghibli movies. Wellness and employee wellbeing at work Discover the complex concept of employee wellbeing and why it's crucial for businesses. Get tips on how to promote in the workplace now! How to onboard freelancers compliantly Solo work is rapidly becoming popular, which is why freelancer onboarding is an important addition to your company skillset. Benefits of remote work for disabled workers Remote work opened up many opportunities to enter the workforce for people with disabilities. Essential web development tools for freelancers With so many resources and choices floating around, it can be very difficult to choose the best tools to use as a web developer. How to deal with difficult freelance clients In freelance work, you may come across demanding clients. Find out how to deal with difficult clients that are less than easy to handle. Ensuring cybersecurity as a freelancer Cybersecurity, or digital security, is the act of protecting your sensitive information from potential data breaches. Product Payment Requests Sell Services Sell Products Subscriptions Ruul Space Pricing For Businesses Resources Blog About Contact Support Referral Program Affiliate Program Partner Program Tools Invoice Generator NDA Generator Service Agreement Generator Freelancer Hourly Rate Calculator All Rights Reserved © 2025 Terms Of Use Privacy Policy	2026-01-13T08:47:41
https://github.com/resources/articles?topic=security	GitHub Articles • Technical Guides, Developer Insights & Best Practices · GitHub Skip to content Unlock AI’s true impact across the SDLC. Explore key findings from Gartner®. 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In today’s evolving threat landscape, a robust incident response plan is essential to minimize damage, protect sensitive data, and ensure business continuity. Learn more What is threat modeling? Threat modeling is a structured process that identifies security threats across systems during the design and planning phases of software production. Learn more Previous 1 2 Next Site-wide Links Subscribe to our developer newsletter Get tips, technical guides, and best practices. Twice a month. Subscribe Platform Features Enterprise Copilot AI Security Pricing Team Resources Roadmap Compare GitHub Ecosystem Developer API Partners Education GitHub CLI GitHub Desktop GitHub Mobile GitHub Marketplace MCP Registry Support Docs Community Forum Professional Services Premium Support Skills Status Contact GitHub Company About Why GitHub Customer stories Blog The ReadME Project Careers Newsroom Inclusion Social Impact Shop © 2026 GitHub, Inc. Terms Privacy (Updated 02/2024) 02/2024 Sitemap What is Git? 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https://ruul.io/blog/what-s-a-freelance-writer	What is a freelance writer: Explained in 6 facts - Ruul Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up grow What is a freelance writer: Explained in 6 facts A freelance writer is a writer who works on a self-employed basis. Here are answers to six specific questions about freelance writers. Canan Başer 5 min read RUUL FOR INDEPENDENCE You chose independence.We make sure you keep it. Sell your time, your talent, whatever you create or build always on your terms. Get started See Example This is also a heading This is a heading Key Points An independent or freelance writer is a writer who works on a self-employed basis, untethered to one specific outlet or business. They can write copies for just one client or, more often, write for several different mediums or websites at a time. The more talented an author is, the more likely they are to be accepted and paid for their freelance writer gig.Here are answers to six specific questions about freelance writers: What are the benefits of being a freelance writer? Being a freelance writer requires a certain amount of self-reliance: there is no regular quarterly, sick or holiday pay to fall back on if things go south or you find yourself in a drought – so it's not for everyone out there. Nevertheless, the benefits are great for any writer who may be bold enough to be a freelancer.Freelance writers: can leave the daily 9 to 5 grind behind as they can just pick and choose their working hours to have the liberty to choose the client they work for. So, if they want to, freelance writers can only write about anything they care about or have deep knowledge/interest in, do not have to battle in a daily commute as most freelance writers use their local coffee shops, parks or just their place to write, can shift their workspace to meet their requirements: Wanna write in jammies? Do so. Wanna write in bed? Sure thing. Try that in a traditional business environment and HR will be on your neck instantly. can take holidays whenever they want can choose the billable business hours they’d like to have so they can work for 5, 20, or 40 hours a week or in a month. That's up to them. How much does a freelance writer get paid? The value of freelance writing work differs greatly depending on what you are writing about and who you are writing for. It’s not exactly possible to talk about a universal freelance writer salary. We had already written in a past blog post about how you can price your freelance work . Since you are a freelance writer, you might charge per word count , character , or piece. That's up to your business decisions.And if you like to find out what to charge as a freelance writer, you can use our Hourly Rate Calculator that can help you stay afloat and earn some more.Here's a rough estimation you can expect to earn in the freelance writing business:Writing and content$10.31-$53.79Translation$30-$70Web content$60-100Sales content$50-80Technical writing$40-$100Freelance writer rates change depending on what you can and want to write. While SEO-related work pays a little more than social media pieces, you might find decent work creating content for websites, too. Moreover, some industries tend to invest more in content marketing efforts, so you will find that the rates also depend on the niche and topic. How to become a freelance writer Historically, our civilization started with the invention of writing. Freelance writing had been a classic freelance, work from home job, even before the age of the internet. There are a dozen types of freelance and/or remote writing jobs out there. From copywriting , guest blogging to creating content for social media , there are writing jobs for every size and type of experience.There are many different ways to get freelance writing gigs. Sometimes people leave their full-time job knowing they've made enough connections to start a freelance business. Some writers begin by finding small writer gigs online. Others work in a related industry, like public relations, and have enough of a portfolio to approach past clients, and cold pitch others.Becoming a freelance writer starts with finding and landing your first job . The key here is making sure you build an attractive freelance writer resume and create a comprehensive freelance writing portfolio . What does a freelance writer do? Freelance blog writers There is a high demand by many clients for optimized content creation in the form of blog posts. Freelance bloggers write SEO articles or lifestyle blog posts for brands or platforms. Freelance health/medical writers Medical or health writers create content for the medical device industry, pharmaceutical companies, academic institutions, and healthcare businesses. Freelance technical writers Technical writers create technical documentation such as instruction manuals, user manuals, journal articles, reference guides, and white papers. Freelance comedy writers Comedy writers create witty joke content for the entertainment industry. They can work for comedians or be hired for the scriptwriting process of comedy shows. Freelance resume writers Resume writers produce professional and personalized resumes and cover letters that make candidates more appealing in the job application processes. Freelance ghostwriters Ghostwriters are hired to write literary or journalistic works, speeches, or other texts that are credited to somebody else’s name. They work closely with their clients to get to know their persona, life story, and communication style. Freelance fiction writers Fiction writers produce short stories or novels. Especially writing children’s books is highly favored, due to the shorter span and the fun nature of the production process. Freelance screenplay writers Screenplay writers create scripts for the film and television industry. Through literary agents, producers, or distributors, they sell their content to publishers, such as studios, channels, or streaming services. What are some useful writing-specific tools for freelance writers? There are plenty of tools and platforms for freelancers that make life and work much easier. Here are those specifically tailored for the toolbox of a freelance content writer: HubSpot’s blog idea generator You can add up to 5 nouns and receive one topic suggestion for each inquiry. The results are very general and simple, but who knows? Maybe they can ring a bell and get you started. Grammarly This is a very accurate and popular tool for checking and correcting grammar rules and spelling. You can also use the app to enhance your vocabulary. TextExpander Using this tool, you can easily and quickly get text snippets devised from your previous content. By typing a few letters, you can save time without the need for copying and pasting. Ommwriter By offering you background options, typewriting sounds, and audio tracks, this tool helps you create your ideal setting for concentration as you write. How do freelance writers get paid? Every client you may have as a freelance writer will have their payment process. Sometimes a client will want you to issue an invoice when the work is done, or they pay some percentage of the gig upfront and would need a reminder when the work is handed in.Ruul has a handful of freelance writer users that issue solo work invoices to their clients and admitted that using Ruul has given them a better reputation since payments can be seamlessly made with Ruul’s flexible talent payment solutions: And they love it!Whatever method you may use, it will be much easier after you get your first freelance writing work. Make sure to deliver on time, be on-the-brief, and create awesome content to get more jobs coming your way. ABOUT THE AUTHOR Canan Başer Developing and implementing creative growth strategies. At Ruul, I focus on strengthening our brand and delivering real value to our global community through impactful content and marketing projects. More Social distancing and the state of coworking spaces today Explore how coworking spaces are adapting to physical distancing norms—from safety protocols and flexible memberships to virtual community building. Discover what the future holds for shared workspaces in a post-pandemic world. Read more 10 Proven Strategies to Level Up Your Video Editing Skills Discover 10 expert video editing strategies to enhance your workflow, storytelling, and visual impact. Learn essential techniques, software tricks, and industry trends to create compelling, professional-quality videos. Read more How to Get a Job in Spain? Becoming a Freelancer in Spain This is your guide if you want to venture into the Spanish freelancer job market. It’s all here — the overview, the steps, the requirements, the tax information, and the tips! Read more MORE THAN 120,000 Independents Over 120,000 independents trust Ruul to sell their services, digital products, and securely manage their payments. FROM 190 Countries Truly global coverage: trusted across 190 countries with seamless payouts available in 140 currencies. PROCESSED $200m+ of Transactions Over $200M successfully processed, backed by an 8-year legacy of secure, reliable transactions trusted by independents worldwide. FREQUENTLY ASKED QUESTIONS Everything you need to know. Get clear, straightforward answers to the most common questions about using Ruul. hey@ruul.io What is Ruul? Ruul is a merchant-of-record platform helping freelancers and creators globally sell services, digital products, subscriptions, and easily get paid. Who is Ruul for? Ruul is designed for freelancers, creators, and independent professionals who want a simple way to sell online and get paid globally. How does Ruul work? Open an account, complete a quick verification (KYC), and link your payout account. Then, start selling through your store or send payment requests to customers instantly. How does pricing work? Signing up is free. There are no subscription or hidden fees. Ruul charges a small commission only when you sell or get paid through the platform. What is a Merchant of Record? A merchant of record is the legal seller responsible for processing payments, handling taxes, and managing compliance for each transaction. What can I sell on Ruul? You can sell services, digital products, license keys, online courses, subscriptions, and digital memberships. How do I get paid on Ruul? Add your preferred bank account, digital wallet, or receive payouts in stablecoins as crypto. Funds arrive within 24 hours after a payout is triggered. OPEN AN ACCOUNT START MAKING MONEY TODAY ruul.space/ Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. 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https://ruul.io/blog/what-is-autonomy-and-why-it-matters-for-work-life-balance	What is autonomy & why it matters for work-life balance - Ruul Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up work What is autonomy and why it matters for work-life balance Understand autonomy's pivotal role in work-life balance. Explore its significance and how it empowers individuals to achieve harmony in their professional and personal lives. Bilge Özensoy 5 min read RUUL FOR INDEPENDENCE You chose independence.We make sure you keep it. Sell your time, your talent, whatever you create or build always on your terms. Get started See Example This is also a heading This is a heading Key Points The Great Resignation has taken the world by storm with long-lasting (if not permanent) effects. Organizational psychologist Professor Anthony Klotz, who had foreseen the Great Resignation and coined the term points out that “ The pandemic brought the future of work into the present of work ,” and that there is “ [no] going back to the world of work in 2019 ”.Changes and heated discussions within the sphere of work are here to stay, and one certain term stands out– autonomy . Workers now prioritize and demand personal autonomy in their professional life, or in other words, the right to choose how they structure their work and lives .Millions around the globe have quit their jobs in the past two years to simply seek a better life and a better understanding of work. (This sentiment even found echo in pop icon Beyoncé’s chart-dominating song .) According to LinkedIn’s 2022 Global Trends report, among the top priorities of talents choosing a new job is work-life balance with 63% , surpassing compensation and benefits.There is no doubt that we seek more than material motivations for work. Now that the conversations are shifting toward how we can achieve non-material satisfaction at work, the concept of autonomous work is gaining more relevance than ever . Let’s look into: what it means for the workplace why it’s necessary (not just for work-life balance but for sustainable employment) how to incorporate it into workplace culture. What is autonomy in the workplace and why is flexibility not enough? By definition, autonomous means self-ruling and self-directed . For etymology enthusiasts–it comes from the Greek word autonomia , a compound of autos (self) and nomos (custom, law, rule). But what do we mean by autonomy at work, and how is it different from flexibility if not a synonym?Flexibility is a great soft skill for talents to have. It is also a must-have value that many organizations incorporate into their culture. But it’s one thing to have some degree of “flexibility” on where, when, and how to work , and another to autonomously make those decisions for yourself.Among organization leaders, flexibility has become a synonym for longer work hours. And the flexibility of workers to adapt to stressful situations. We need to expand flexibility to become a holistic approach to work and life that benefits everyone involved–not just employers .Having autonomy in business expands the notion of flexibility to include the will and self-direction of individuals. It includes the right to make meaningful decisions for one’s life and work and enables ownership over the work that is being done.For organization leaders, this might be puzzling, but the puzzle does make a meaningful whole when coupled with the fitting pieces. A culture of autonomy at work allows all parts of the bigger whole to function according to their capacity and needs. This way, the team can collaborate in the true sense, with everyone showing up as their authentic selves.Employee autonomy does not mean the complete lack of structure and alignment, nor leaving talents unattended and leaving all the decisions to them. It is rather about allowing space for individuals to figure out: how they can make work “work” for them how they can steer their own life on their terms and still produce the business outcomes that they set out for how to act as part of a team (if that’s the case for them) the pace of tasks and work conduct that fit their personality and capacities most suitable time and location arrangements for their circumstances Why is autonomy essential for work-life balance? Amid awkward Zoom calls and navigating the extraordinary conflation of work and home life at the peak of the pandemic, we have seen that work and life look different for everyone . Hence, the conversation is moving past the simple dichotomy of work and life . The discussion of “work-life balance” requires reframing.We need to talk about work and life in ways that don’t position work as an all-consuming, invasive bulk. But rather, as something that we get to tailor according to our life circumstances , that allows us to affirm our lives through meaningful self-actualization .There is no single formula for work-life balance. However, we can talk about a few prerequisites that enable people to achieve it on their own terms, and autonomy comes at the top of the list. Here are some of the relevant benefits of work autonomy according to research : higher levels of overall well-being increased job satisfaction increased leisure and life satisfaction ease in balancing tasks such as family commitments, caring responsibilities Who needs autonomy at work the most? Everyone deserves to work in conditions that allow them to flourish and live their life to their best capacity. Yet, for some, such conditions are not just ideal but mandatory to keep them in the labor force .Unfortunately, women still bear responsibility for a significant portion of family care and household work. Torn between the demands of work and caregiving, a large proportion of women drop out of the labor market and reduce their hours after childbirth.For caregivers, the center of life is the person they’re responsible for , whether it’s a child or another family member in need of care. Having autonomy over their schedule and pace allows caregivers to find the structure that works for them. This results in increased job satisfaction and better mental well-being in the long run.Speaking of well-being, another such instance is workers with invisible illnesses . Invisible illnesses (or invisible disabilities) refer to conditions that do not always have an immediate physical manifestation. Some examples include epilepsy, mental health conditions , neurodiversity, and chronic pain disorders. The majority of disabilities (about 74%) are invisible and do not require any visible aid.Invisible illnesses can make one’s life inconsistent from one day to another. They also require medical attention, which is not always available during regular work hours. Autonomous work allows workers with invisible illnesses to manage their symptoms and find the right arrangements to work at their best capacity.Lastly, for workers from marginalized backgrounds , workplace autonomy is not simply “ideal”, but a must. The 100-year-old traditional work arrangements were established by those in power, for those in power. They maintain the structural inequalities and day-to-day discrimination faced by women , people of color , ethnic minorities, and LGBTQ+ professionals .Location-independent work arrangements can decrease the microaggressions and policing of linguistic and bodily expressions that employees of color, ethnic minorities and LGBTQ+ professionals are subjected to in physical office environments. Less code switching and less emotional labor , along with the psychological fulfillment of having autonomy at work , allows marginalized professionals to realize their potential with much less friction. How to embrace autonomy in the workplace When a talent feels a lack of autonomy over their work, they tend to quit . Non-material reasons come before monetary concerns in why people partake in the Great Resignation . Organizations and leaders need to adapt to the demands of the current paradigm and ensure employee autonomy.What does an autonomous workplace look like? It starts in the culture and values. Work arrangements need to be human-centric, not work-centric . Here are some of the values and practices to solidify human-centric autonomous work: culture of trust and responsibility independence-focused job descriptions freedom and involvement in decision making location-independence and remote work asynchronous and time-flexible schedules growth mindset, room to make mistakes and learn use of flexible technologies enabling autonomous work Self-rule is the new rule Just because things are the way they are, doesn’t mean they have to stay that way. The way we understand and practice work is going through major changes– self-rule is becoming the new rule .Many employees leaving traditional employment in the past few years are either going to nontraditional work (temporary, gig, or part-time roles) or starting their own businesses. Of the employees who quit without a new job in hand , 47 percent chose to return to the workforce. However, only 29 percent returned to traditional full-time employment. As location-independent, asynchronous work models emphasizing employee autonomy gain prevalence, organizations need to keep up .At Ruul, we develop universal solutions for the remote reality, enabling solo talents to work with organizations in autonomy and harmony. We also curate news, tips and guides on the latest work trends and arrangements. Keep an eye on our blog and connect with us on LinkedIn and Instagram to stay up-to-date. ABOUT THE AUTHOR Bilge Özensoy Former aspiring academic & freelancer now pursuing writing and all things content, exploring potentials of new media under Ruul. Passionate about social movements, feminism & LGBTI+ rights. More Contra vs Upwork vs Fiverr Compare Contra, Upwork, and Fiverr for freelancers—fees, client quality, ease of use & payout speed in 2025. Read more What is a freelance writer: Explained in 6 facts A freelance writer is a writer who works on a self-employed basis. Here are answers to six specific questions about freelance writers. Read more What Are The Essential Terms Every Freelancer Should Know In 2024 Stay ahead in the freelancing world with these essential terms for 2024. Click to learn more about how they can help your career thrive! Read more MORE THAN 120,000 Independents Over 120,000 independents trust Ruul to sell their services, digital products, and securely manage their payments. FROM 190 Countries Truly global coverage: trusted across 190 countries with seamless payouts available in 140 currencies. PROCESSED $200m+ of Transactions Over $200M successfully processed, backed by an 8-year legacy of secure, reliable transactions trusted by independents worldwide. FREQUENTLY ASKED QUESTIONS Everything you need to know. Get clear, straightforward answers to the most common questions about using Ruul. hey@ruul.io What is Ruul? Ruul is a merchant-of-record platform helping freelancers and creators globally sell services, digital products, subscriptions, and easily get paid. Who is Ruul for? Ruul is designed for freelancers, creators, and independent professionals who want a simple way to sell online and get paid globally. How does Ruul work? Open an account, complete a quick verification (KYC), and link your payout account. Then, start selling through your store or send payment requests to customers instantly. How does pricing work? Signing up is free. There are no subscription or hidden fees. Ruul charges a small commission only when you sell or get paid through the platform. What is a Merchant of Record? A merchant of record is the legal seller responsible for processing payments, handling taxes, and managing compliance for each transaction. What can I sell on Ruul? You can sell services, digital products, license keys, online courses, subscriptions, and digital memberships. How do I get paid on Ruul? Add your preferred bank account, digital wallet, or receive payouts in stablecoins as crypto. Funds arrive within 24 hours after a payout is triggered. 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https://ruul.io/blog/6-steps-to-create-your-freelance-designer-portfolio	6 steps to create your freelance designer portfolio - Ruul Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up grow 6 steps to create your freelance designer portfolio Craft your standout freelance designer portfolio in just 6 steps. Showcase your talent, land clients, thrive! Mert Bulut 5 min read RUUL FOR INDEPENDENCE You chose independence.We make sure you keep it. Sell your time, your talent, whatever you create or build always on your terms. Get started See Example This is also a heading This is a heading Key Points Creating a freelance portfolio is one of the crucial steps that you have to take if you want to land work as an independent designer. A portfolio is often one of the first impressions that a potential client might have of you and your work. It advertises your style and creativity, the skills that you can use to execute a client’s vision, and the mediums you best work with.Freelance design portfolios have to introduce many aspects of you and your work in a relatively small space. It must attract a client’s interest and convince them that you are the right person for the job. This means you have to demonstrate your expertise and modes of expression through a limited number of examples.In this piece, we are going to discuss some qualities freelance design portfolios should have and give you tips on how to prepare a strong designer portfolio. Remember, freelancing portfolios are one of the most effective tools you have to entice customers, so you should invest time and effort to make your portfolio stand out from the competition . By following these tips, you’ll definitely have a good place to start. What is a freelance design portfolio? A freelance design portfolio is a self-employed portfolio showcasing a designer’s best work and exhibiting skills to prospective clients. In this regard, they don’t differ much from other freelancer portfolios such as those for content writers. However, some key aspects are very different.A freelance web designer’s portfolio, for example, emphasizes the visual aspects of the content like style, coordination, and UI design. A graphic designer might emphasize how their designs were related to or expressed a potential client’s brand. A design portfolio is the place where you show off what you can do , so make sure it’s both succinct and the best that you have.This means that you should invest considerable care to create the best possible gallery to display your work . Think of this as almost a mini-art gallery that shows viewers what they can expect from you when they hire you. It’s the best way to market yourself and your services. Characteristics of a robust freelance designer portfolio There are a million different ways that you can make an effective portfolio, and you’ll find just as many freelance portfolio examples, but they all have a few things in common. The key is crafting a portfolio evocative enough to leave a positive impression while being truthful to your skills. Some other tips include: Be sure to make your portfolio succinct and to the point; choose several high-quality examples of your work, but be careful not to overwhelm your viewer. Use designs that best illustrate your style and expertise; take big swings, and show off your best work to demonstrate what you’re capable of. Make sure your portfolio is easy to read and not cluttered; having a clean and accessible portfolio puts you miles ahead of potential competition. Make sure to include details of your projects like the brand, the task you accomplished, and if available some client feedback. We will go into further details about other tips you can use, and even dive deeper into the ones mentioned above later in the article. But if we were to sum up these characteristics, we can say that good portfolios feature clean designs that show off your best work in a way that informs viewers about your style, capabilities, and your previous experiences. This is the goal you should aim for when putting your portfolio together. How to build a designer portfolio in 6 steps In this section, you’ll find a step-by-step guide to building an effective portfolio , including tips you need to make your work stand out. We’ll cover what you need to do, the best ways to do it, and why you should take this advice. In addition to reading the advice in this article, view some freelance designer portfolio samples by other designers so that you can have an idea about the direction you wish to take. Be sure to curate your best work This bit of advice seems like a no-brainer, but it bears repeating: show off the best work that you have. You want to put your best foot forward when making a first impression, and that’s what your portfolio is. You should be very selective with the examples that you wish to present and pick ones that you feel best represent your scope of experience, skills and abilities. This requires finding your earlier works that best fit these criteria, which isn’t necessarily easy. Pick the works that best demonstrate your creativity and skill in an accessible way. Use previous examples that have gotten good reviews from peers and colleagues, especially examples that have received positive client feedback. Your portfolio should represent the best you have to offer, and ensure that anyone who sees your work can’t help but take notice. Add your unique style & personal touch You most likely got into this line of work because you like expressing your creativity. You surely are incredibly passionate about creating and you have dedicated serious time and resources to do so. So, show it off. You want people to consider your portfolio as a unique experience that gives them a sense of who you are as a creator . Don’t shy away from leaning into your unique style , and be sure to make it one of the highlights of your portfolio. Find ways to illustrate this whether it be through the creative use of colors, texture, fonts, or even incorporating a little humor into your examples. You want prospective clients to know you and your work, so make sure you include enough of yourself in the examples you provide. Emphasize your specialization While focusing on ensuring that you represent yourself with your best work, you should also make sure that you’ve picked the projects that represent your specialization in the best way. If you are good at branding and making logos, then make sure that’s what you highlight in your portfolio. Think of it this way, you want clients to be impressed by your most marketable talent, so make sure you place that in the forefront.Oftentimes, designers will fall into a trap. You’ll see freelance portfolio examples where they include works or designs that they aren’t proficient in, in an attempt to showcase their versatility. While versatility is great, make sure that you are putting freelance work that you are completely comfortable and confident handling on your portfolio. Limit your portfolio to 6 projects We’ve emphasized finding the best work that you can display; not only do you want to lead with your best product but you also have a limited time to catch their attention. You don’t want to overwhelm the potential client with too many case studies or projects. Your mission should be to focus on quality over quantity. Prioritize a selection of examples and make sure that you have them presentable. You can find other ways to present your rather secondary projects. For example, if you create a ton of content, you can post them regularly on social media platforms like Instagram and have your account serve as a portfolio. Or, you can create a blog that features more of your work and even present insights into your creative processes. But make sure your portfolio still features your best selected works. Use hero images to sell your skills Before we discuss why you should use hero images, it’s important to quickly go over what the term hero image stands for. Hero images are large images that serve as a banner for websites and that catch the viewer's attention. Think of them almost as headlines. They are usually some of the first things that a potential viewer notices.So, you can imagine why hero images would be important. When creating a portfolio/website use fewer but larger and well-positioned images to catch the viewer’s eye. Don’t overwhelm your viewer with too many images, otherwise you risk cluttering your portfolio with needless graphics that are nothing but distractions. Use clean layouts In conjunction with the advice that we laid out above, another tip that you can use when making your portfolio is to ensure that you have a clean, well designed, and formatted portfolio page . Depending on your wants and needs, this can be a difficult process that might be tricky to master. Bonus Tip: Choose the Right Platform Choosing the best portfolio website builder can make or break your portfolio presentation. You can pick from the top, reasonably priced website builders for your online portfolio that are packed with advanced features, marketing and SEO tools to make it simple for you to share, sell, and promote your work without writing a single line of code. Check out these top portfolio websites to obtain ideas for how to make your website stand out and to be impactful. ABOUT THE AUTHOR Mert Bulut Mert Bulut is an innate entrepreneur, who after completing his education in Management Engineering (BSc) and Programming (MSc), co-founded Ruul at the age of 27. His achievements in entrepreneurship were recognized by Fortune magazine, which named him as one of their 40 under 40 in 2022. More Freelance Virtual Assistant Rates 2025: Global Hourly Pricing Guide Beginner or boss-level VA what should you charge? Let’s explore the 2025 rates that make clients (and you) happy. Read more Rooted with Ruul: Meet İsmail from The United States İsmail Habib is an independent professional with 17 years of experience in the IT industry, emphasizing the importance of simplicity and support in freelance platforms like Ruul, and advising freelancers to prioritize quality and focus on one task at a time. Read more What is a 1099 Form for Freelancers? Are you a freelancer in the US? Learn the basics of Form 1099 as a freelancer to manage your taxes smoothly. Click to learn more! Read more MORE THAN 120,000 Independents Over 120,000 independents trust Ruul to sell their services, digital products, and securely manage their payments. FROM 190 Countries Truly global coverage: trusted across 190 countries with seamless payouts available in 140 currencies. PROCESSED $200m+ of Transactions Over $200M successfully processed, backed by an 8-year legacy of secure, reliable transactions trusted by independents worldwide. FREQUENTLY ASKED QUESTIONS Everything you need to know. Get clear, straightforward answers to the most common questions about using Ruul. hey@ruul.io What is Ruul? Ruul is a merchant-of-record platform helping freelancers and creators globally sell services, digital products, subscriptions, and easily get paid. Who is Ruul for? Ruul is designed for freelancers, creators, and independent professionals who want a simple way to sell online and get paid globally. How does Ruul work? Open an account, complete a quick verification (KYC), and link your payout account. Then, start selling through your store or send payment requests to customers instantly. How does pricing work? Signing up is free. There are no subscription or hidden fees. Ruul charges a small commission only when you sell or get paid through the platform. What is a Merchant of Record? A merchant of record is the legal seller responsible for processing payments, handling taxes, and managing compliance for each transaction. What can I sell on Ruul? You can sell services, digital products, license keys, online courses, subscriptions, and digital memberships. How do I get paid on Ruul? Add your preferred bank account, digital wallet, or receive payouts in stablecoins as crypto. Funds arrive within 24 hours after a payout is triggered. OPEN AN ACCOUNT START MAKING MONEY TODAY ruul.space/ Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. 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https://docs.suprsend.com/docs/slack-template	Slack Template - SuprSend, Notification infrastructure for Product teams Skip to main content SuprSend, Notification infrastructure for Product teams home page Search... ⌘ K Community Trust Center Platform Status Postman Collection GETTING STARTED What is SuprSend? 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Navigation Channel Editors Slack Template Documentation API Reference Management API CLI Reference Developer Resources Changelog Documentation API Reference Management API CLI Reference Developer Resources Changelog Channel Editors Slack Template OpenAI Open in ChatGPT How to design Slack templates using text editor or JSONNET editor for rich block kit templates. OpenAI Open in ChatGPT Edit Template SuprSend provides two ways to design Slack templates: Text Editor : For simple text-based messages with variable interpolation JSONNET Editor : For rich, interactive templates using Slack’s Block Kit with buttons, images, and complex layouts Text Editor The text editor is ideal for simple text messages with variable content. You can add variables in Handlebars syntax as {{...}} . If the output has special html text, enclose variable in triple curly braces as {{{url}}} to avoid HTML escaping. Sample Template Mock Data Copy Ask AI New Signup request in ABC company UserName: {{user_name}} Email: {{user_email}} Organization: {{org.name}} Domain: {{org.domain}} JSONNET Editor The JSONNET editor enables rich template design using Slack Block Kit Builder . This allows you to create interactive templates with buttons, images, checkboxes, and styled text. It is essentially JSON template where variables can be added in JSONNET syntax as data.variable_name or data["$variable_name"] . Template Examples 1. Simple Text Template JSONNET Template Mock Data Copy Ask AI [ { "type" : "section" , "text" : { "type" : "mrkdwn" , "text" : "New Signup on ABC company" } }, { "type" : "section" , "text" : { "type" : "mrkdwn" , "text" : ">_UserName_: %(user_name)s \n >_Email_: %(email)s \n >_Organization_: %(org_name)s \n >_Domain_: %(domain)s" % { user_name : data.user_name , email : data.user_email , org_name : data.org.name , domain : data.org.domain } } }, { "type" : "divider" } ] 2. With Buttons: Approval Request Template Mock Data Copy Ask AI [ { "type" : "section" , "text" : { "type" : "mrkdwn" , "text" : "Share access requested for <%(document_link)s\|%(document_name)s>" % { document_link : data.document_link , document_name : data.document_name } } }, { "type" : "section" , "fields" : [ { "type" : "mrkdwn" , "text" : "Requested by: \n " + data.requester_name }, { "type" : "mrkdwn" , "text" : "When: \n " + data.submitted_at }, { "type" : "mrkdwn" , "text" : "Reason: \n " + data.access_reason } ] }, { "type" : "actions" , "elements" : [ { "type" : "button" , "text" : { "type" : "plain_text" , "emoji" : true , "text" : "Approve" }, "style" : "primary" , "value" : "approve_access" }, { "type" : "button" , "text" : { "type" : "plain_text" , "emoji" : true , "text" : "Deny" }, "style" : "danger" , "value" : "deny_access" } ] } ] 3. With Image: Anomaly Alert Template Mock Data Copy Ask AI [ { "type" : "section" , "text" : { "type" : "mrkdwn" , "text" : ":warning: High Error Rate Detected \n Our system has experienced a spike in errors over the last 30 minutes." } }, { "type" : "section" , "text" : { "type" : "mrkdwn" , "text" : "The error rate has significantly increased, impacting reliability. \n Please investigate immediately to avoid service degradation." } }, { "type" : "image" , "title" : { "type" : "plain_text" , "text" : "Request vs Failure Trend (Last 6 Hours)" , "emoji" : true }, "image_url" : data.image_url , "alt_text" : "Graph showing high error rate spike" }, { "type" : "section" , "fields" : [ { "type" : "mrkdwn" , "text" : "Impacted Services: \n " + data.impacted_services }, { "type" : "mrkdwn" , "text" : "Time Range: \n " + data.time_range }, { "type" : "mrkdwn" , "text" : "Error Rate: \n " + data.error_rate } ] }, { "type" : "divider" }, { "type" : "context" , "elements" : [ { "type" : "mrkdwn" , "text" : "🔍 View logs: <%(log_url)s\|Open in Monitoring Tool> \n 📊 See metrics dashboard: <%(dashboard_url)s\|Error Trends>" % { log_url : data.log_url , dashboard_url : data.dashboard_url } } ] } ] 4. With Array List: Pending Task Digest (Batched Alert) Template Mock Data Copy Ask AI [ { "type" : "section" , "text" : { "type" : "mrkdwn" , "text" : "Hi " + data [ "$recipient" ] .name + " :wave:" } }, { "type" : "section" , "text" : { "type" : "mrkdwn" , "text" : "You have " +data [ "$batched_events_count" ] + " pending tasks for today:" } }, { "type" : "rich_text" , "elements" : [ { "type" : "rich_text_list" , "style" : "bullet" , "indent" : 0 , "elements" : [ { "type" : "rich_text_section" , "elements" : [ { "type" : "text" , "text" : task.title + " (" + task.status + ")" } ] } for task in data [ "$batched_events" ] ] } ] }, { "type" : "actions" , "elements" : [ { "type" : "button" , "text" : { "type" : "plain_text" , "text" : "View Pending tasks" , "emoji" : true }, "url" : "https://app.company.com/tasks" , "value" : "task_url" } ] } ] Adding dynamic content Here’s how you can different types of variables in both handlebars and JSONNET syntax. Variable Type Handlebars Syntax JSONNET Syntax Parent Level variables {{user_name}} data.user_name Nested Object {{org.name}} data.org.name Print Array element at Index {{task_list.[0].task_name}} data.task_list[0].task_name Recipient {{$recipient.name}} data["$recipient"].name Actor {{$actor.name}} data["$actor"].name Tenant {{$tenant.brand_name}} data["$tenant"].brand_name Print each item in the Array Handlebars JSONNET Copy Ask AI {{#each task_list}} {{task_name}}: {{task_description}} {{/each}} Conditional Logic Handlebars JSONNET Copy Ask AI {{#if is_new_org}} New Organization {{else}} Existing Organization {{/if}} Batched Template Handlebars JSONNET Copy Ask AI Total events: {{$batched_events_count}} {{#each $batched_events}} {{item}} {{/each}} Preview Template Add mock JSON data using the Mock data button for all variables used in the template Click Load Preview to see the rendered template For JSONNET templates, click View in Slack Block Kit to see the actual Slack UI preview You must add mock data for all variables in your template. Missing mock data will cause rendering errors and prevent the preview from loading. Publish Template Once your template is ready, click Publish Draft and provide a version name to publish it. The published template becomes the live version and will be used whenever the associated workflow is triggered. Test Template Use this option to send a test message in Slack and preview how it will appear in user’s device. Click the Test button, then enter the user’s distinct_id and select the Slack channel where the test message should be sent. Template testing only uses the published Live version, so make sure to publish your changes before testing. Promote to Production You can clone template across workspaces by using Clone -> Outside Template option. Clone -> Within template can be used to clone within different languages and versions of the same template. Best Practice : Always design templates in your staging workspace first, then promote them to production. This ensures thorough testing of the changes without impacting end users. Was this page helpful? Yes No Suggest edits Raise issue Previous Microsoft teams Template How to design simple MS Teams template using markdown editor or use JSONNET editor to replicate Microsoft's adaptive card design. Next ⌘ I x github linkedin youtube Powered by On this page Edit Template Text Editor JSONNET Editor Template Examples Adding dynamic content Preview Template Publish Template Test Template Promote to Production	2026-01-13T08:47:41
https://www.suprsend.com/customers/how-freightify-helped-freight-forwarders-achieve-a-30-boost-in-quote-win-ratio-using-suprsend	How Freightify Helped Freight Forwarders Achieve a 30% Boost in Quote Win Ratio Using SuprSend? Platform Workflows Craft notification workflows outside code Templates Powerful WYSIWYG template editors for all channels Analytics Get insights to improve notifications performance in one place Tenants Map your multi-tenant setup to scope notifications per tenant In-app Inbox Drop in a fully customizable, real-time inbox Preferences Allow users to decide which notifications they want to receive and on what channels Observability Get step-by-step detailed logs to debug faster Integrations Connect with the tools & providers you already use Solutions By Usecases Transactional Trigger real-time notifications based on user actions or system events Collaboration Notify users about mentions, comments, or shared activity Multi-tenant Customize templates, preferences & routing for each tenant Batching & Digest Group multiple updates into a single notification Scheduled Alerts Send timely notifications at fixed intervals or specific times Announcements / Newsletters Broadcast product updates or messages to all users Pricing Developers Documentation Quick Start Guides API References SuprSend CLI SDKs System Status Customers Resources Resources Blog Join our Slack Community Change logs Security Featured Blogs A complete guide on Notification Service for Modern Applications Build vs Buy For Notification Service Sign in Get a Demo Get Started How Freightify Helped Freight Forwarders Achieve a 30% Boost in Quote Win Ratio Using SuprSend? Industry Automotive & Transportation Based in Singapore Business type B2B2C Deployment method Cloud Features used Multi-tenant,Per-tenant template customization Ready to start? Book a demo Challenge Freightify was looking to improve the customer engagement rate on behalf of freight forwarders using notifications with customized branding at scale which would automate processes and hence, increase their revenues. Solution SuprSend simplified Freightify’s notifications stack through customization to match their customer’s branding, dynamic templating, language, providers, and preferences — all from a single platform, resulting in an improved communication experience for customers. Outcome Freightify’s customers witnessed a 30% boost in quote win ratio coupled with custom & robust notification infrastructure, saving 600+ hours of developers' time, and providing a controlled notification experience. "Choosing SuprSend over building in-house saved us 600+ developer hours and major future maintenance costs—while delivering a far better user experience and faster time to market." Swaminathan N Product Lead, Freightify With an aim to establish themselves as the " Shopify for the freight forwarders ”, Freightify's mission is digitalizing the traditional logistics companies and freight forwarders. They automate operational-heavy tasks like rate procurement, rate management, quotes, freight scheduling, and tracking, by relying on timely notifications to connect freight forwarders and customers. However, end-users may miss these business-centered notifications if they don't appear to come from the logistics company itself. This creates an added issue of managing notifications for multiple brands and their providers, taking up to a quarter of months of developers’ time. SuprSend collaborated with Swaminathan Natarajan , the head of product at Freightify who is a strong advocate for a customer-centric approach, to solve this pressing problem without any added developer dependencies. Revamping Freightify's Initial Notification System Freightify's initial notification system had complex individual modules, as developers had to create new templates for every new brand and notification type that was added to the system, making it unsustainable. "We initially didn’t have the time to build a scalable notification system as our focus was predominantly on the business use cases. So, when growing, the notification system fell short and became unhygienic. That’s when we started searching for tools that could simplify the entire communication process.” Swaminathan N, Product Lead at Freightify Freightify’s product team faced the problem acutely with emails which play a critical role in any freight forwarder’s notification system. However, it was these 3 major pain points that ultimately motivated them to try SuprSend! Customizing Templates With Freight Forwarder’s Guidelines Freightify recognized the low engagement rate of their old notification system particularly due to limited customization options. The trigger for revamping their notification system became even more apparent when their customers directly started asking for customized templating features, which was proving to be unmanageable for Freightify at scale. “Considering we’re a SaaS in the freight forwarding industry, every customer wanted to have their customized notification sent, which would require a lot of maintenance work from our side. Given that it wasn't our primary focus, allocating resources for it was difficult.” Swaminathan N, Product Lead at Freightify Unified Brand Management in a Single API Call Freightify has a large customer base of freight forwarders, each with its unique branding guidelines. The task of creating brand-specific templates for every type of notification for each brand was time-consuming for developers and not scalable. “Design plays a major role in branding. With our native notification system, the controls weren’t very great and flexible on the templates… We just used to update the logo for branding, which wasn’t enough.” Swaminathan N, Product Lead at Freightify Freightify used SuprSend branding API to programmatically save brands and customize notifications dynamically as per their customer’s brand guidelines ( brand_id, brand_name, logo, brand properties, brand_colors (primary_color, secondary_color, tertiary_color ), and social_links ) in just one API call. “We’re now iterating different content for different sets of customers, right from a single dashboard,” Swaminathan N, Product Lead at Freightify Using SuprSend’s Brand Management capability, Freightify now easily manages and updates brand information for all notifications by configuring it just once on SuprSend, saving a lot of developers’ time. Dynamic Template Customization “Earlier, the templates were part of the code, and so the designs were fixed, and to change even the smallest part, we had to go through the dev cycle again. We were looking for something to make this quick, and experiment on the fly.” Swaminathan N, Product Lead at Freightify Templates need to adjust dynamically based on brand elements to look good, but in the original notification system, this wasn't possible for Freightify. SuprSend fixed this by providing powerful template editors on the dashboard that the design team could control as per the brand elements. For instance, TopCargo, a customer of Freightify, has a light logo. SuprSend’s notification template dynamically adjusts to a dark theme background to improve notification readability based on a few brand properties. Managing & Routing Through Logistics Companies’ Providers With managing notifications for multiple brands, another challenge that Freightify faced was handling different vendors for each logistics company, as companies wanted their notifications to go via their brand handle (e.g. company domain name for email, registered company header for SMS, and WhatsApp). To send email notifications, they utilized SuprSend's brand API to send messages on behalf of their customer's domain. However, for SMS and WhatsApp notifications, they had to use individual vendor accounts for each brand, which resulted in storing and managing access keys for multiple vendors and integrating APIs with each of them, leading to excessive development and frequent cross-call errors. SuprSend streamlined this in a single API call by allowing Freightify to configure ‘providers’ for each brand and routing notifications through them, eliminating the need for multiple API integrations. Localization Problem With operations spanning 45 countries, Freightify has truly established a global presence. One of the challenges this brings is the localization of notifications to ensure seamless communication across borders. Swami comments, ‘ Our customers want to have the content in their own language style. ’ With SuprSend’s multi-lingual notification feature, they created notifications in 5 languages, English, Spanish, French, Mandarin, and German, with a single click. Preference Management: Giving Power to the Freight Forwarders and their End Users When asked about the future use case for SuprSend, Swami stated, “We will be adding more events in notification modules in the coming times, and would want the customers to channel their notification preferences by subscribing or unsubscribing, without our intervention.” Swaminathan N, Product Lead at Freightify SuprSend enables companies to manage their customers' notification preferences easily, without any extra management on their end. In the case of Freightify, preferences could be controlled at three levels: the Freightify admin level, the freight forwarder, and the end user. Each level can set which notifications should be sent and on what channels, giving the end user a delightful notification experience without constantly changing the source code. Why SuprSend was the right choice? Recognizing that building a capability not central to their core business would receive limited attention in the development cycle and result in a poor user experience, Freightify carefully evaluated their options. "Build v/s Buy was a strong factor we evaluated before shipping with SuprSend. Definitely, the user experience and cost factor came better here… It saved more than 600+ hours of our developers' time along with our future development & maintenance costs.” Swaminathan N, Product Lead at Freightify Swami also shares his future plans for SuprSend integration, including web push and in-app notifications. Interestingly, now it would be much simpler for them to add new channels. Unsure if buying would be the right decision? Try out SuprSend for free ! We promise you 10,000 notifications per month without poking around! Streamlining Operations and Improving Customer Experience: Freightify's Success with SuprSend. With custom branding and multi-lingual notifications, Freightify boosted the notification engagement rate for freight forwarders by 300% . The improved notification system, facilitated by notifications with customized branding, resulted in a 30% increase in the quote-win ratio. With just a single API call, Freightify now sends thousands of unique notifications across multiple channels for leading freight forwarding companies such as Vanguard and TopCrew and their customers, solidifying their position as a top player in the digitalization of the freight forwarding industry. Other success stories This is some text inside of a div block. This is some text inside of a div block. Ready to transform your notifications? Join thousands of product & engineering teams using SuprSend to build & ship better notifications faster. Get Started for Free Book a Demo PLATFORM Workflows Templates Preferences Observability Analytics Preferences In-app Inbox Multi-tenant Integrations CHANNELS Email SMS Mobile Push Web Push Whatsapp In-app Inbox & Toasts Slack MS Teams SOLUTIONS Transactional Collaboration Batching/Digest Scheduled Alerts Multi-tenant Newsletters DEVELOPERS Documentation Changelogs SDKs Github API Status RESOURCES Join our Community Blog Customer Stories Support SMTP Error Codes Email Providers Comparisons SMS Providers Comparisons SMS Providers Alternatives COMPANY Pricing Terms Privacy Security Sub-processors DPA Contact Us SuprSend for Startups © 2025 SuprStack Inc. All rights reserved. SuprSend By clicking “Accept All Cookies” , you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information. 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https://github.com/login?return_to=https%3A%2F%2Fgithub.com%2Fhaykgrigo3%2FTimeCapsuleLLM	Sign in to GitHub · GitHub Skip to content You signed in with another tab or window. Reload to refresh your session. You signed out in another tab or window. Reload to refresh your session. You switched accounts on another tab or window. Reload to refresh your session. Dismiss alert Sign in to GitHub {{ message }} --> Username or email address Password Forgot password? Uh oh! There was an error while loading. Please reload this page . New to GitHub? Create an account Sign in with a passkey Terms Privacy Docs Contact GitHub Support Manage cookies Do not share my personal information You can’t perform that action at this time.	2026-01-13T08:47:41
https://ruul.io/blog/5-reasons-why-freelancers-should-draw-agreements-with-clients	5 reasons why freelancers should draw agreements with clients - Ruul Product Payment Requests Get paid anywhere. Sell Services Make your services buyable Sell Products Create once sell forever Subscriptions Get paid on repeat Ruul Space Your personel storefront. One link for everything you offer. Learn more Pricing Resources Partner Programs Referral Program Get 1% for life. Seriously. Affiliate Program Bring users, get paid Partners Let’s grow together. More Blog About us Support Brand Kit For Customers Log in Sign up For Businesses Login Sign up get paid 5 reasons why freelancers should draw agreements with clients As a freelancer, protecting your rights is essential. Secure your freelance business with an effective freelancer agreement. Learn how with our guide! Arno Yeramyan 5 min read RUUL FOR INDEPENDENCE You chose independence.We make sure you keep it. Sell your time, your talent, whatever you create or build always on your terms. Get started See Example This is also a heading This is a heading Key Points Freelancers who are new to the art and craft of freelancing may easily get carried away by all the new clients and contracts that they get. However, it is crucial to pay attention to the rights and responsibilities of both parties (the client and the freelancer) in order to avoid any future disagreements and confusion. A freelancer agreement not only protects solo professionals but the clients as well. Small disputes between clients and freelancers are fairly common, it’s something to expect when you set out to be an independent solo worker. In this article, we are giving you useful tips for why and how freelancers should draw an agreement. We can say that the building blocks of an efficient and well functioning freelance agreement are: Clearly set and communicated expectations regarding the nature of the project Clarification of the payment terms Protection of intellectual property and copyrights Non-disclosure agreements if necessary Set expectations in stone The first thing to do is understand the expectations of both parties . This way, freelancers can communicate how much of the expectations they can meet, and vice versa. Certain aspects of a project on which expectations should be set and communicated are: Job details Scope of work Revisions Communication rules and channels Payment terms Termination An elaborate scheme of the given project, what it entails, the number and the nature of the revisions, rules of communication and the possible mediums as well as the conditions under which the agreement can be terminated should be adequately given place in your freelancer agreement. Other possible points that would definitely be a plus to consider are: What happens when one party fails to meet their end of the agreement? What are the regulations of late payments? When you’re faced with a disagreement a bit harder to overcome personally, seeking legal advice in case of disputes might be a good idea. Secure your payment Perhaps one of the most important things to secure via a freelance agreement is your payment. While all payment terms are vital to clarify in an agreement, the form of the payment and the issue of delayed payments are the issues that should be clarified in the best possible way. You should also keep in mind that the efficiency and the sustainability of your freelance business is tightly related to the quality of the invoicing that you can provide for your clients. From invoicing to freelance hourly calculator and legal services, we at Ruul continue to constantly add to our features in order to make finance management hassle-free for solo workers. Protect your IP and copyrights Before talking about how freelancers can protect their intellectual property, we need to clarify what IP is and what it means for freelancers. Although you may have a general idea about what intellectual property means, it is always better to have a legal definition of it in order to avoid future mistakes. What is an IP agreement? An IP includes all the written as well as audiovisual material that is created by the contracted freelancer. The right to intellectual property (shortly referred to as IP) is the right to reproduce, sell, distribute, publish and reprint a given work. While the IP rights can be only owned by the creator, the rights to the IP can also be given to the people and organizations indicated in a work agreement.The core of any IP agreement consists of who gets to own the material produced as a result of the project and under what conditions and the material be reproduced, copied or distributed. While every IP agreement is different in nature, the thing that freelancers need to keep in mind is that it is quite important to have an IP agreement set between the freelancer and the client. Ensure security and confidentiality Earlier we talked about the importance of securing your payments as a freelancer and your intellectual property rights. We can also underline that security and confidentiality between you and your client is equally important to the success of a project and of your freelance operations in general. There will be times when the project that you work on will contain sensitive information either about your business operations or of your client’s. While the essence of this information and the level of sensitivity varies from project to project and from business to business, certain chunks of content such as business intelligence, customer lists and financial data is always considered classified information. Other types of confidential information include data on marketing and marketing strategies, future business plans and models and data about supply sources and chains . As a freelancer, it is of utmost importance that you protect this information in order to prevent your professional activities from third-parties. What is an NDA? An NDA is a legal document protecting the confidentiality and the secrecy of certain elements of your work. NDAs can also be named as proprietary information agreements, secrecy agreements or as it is sometimes referred to, a confidentiality agreement.Keep in mind that NDA agreements are legally binding for both parties. They are usually signed before beginning a project. A non-disclosure agreement should clearly state what kind of data and information can not be public and what the possible outcomes of violating an NDA can be. Strengthen your professional brand Freelancers, especially novice ones, need to find methods and strategies to draw clients and keep them to develop their business. Creating a brand that is professional enough to attract new clients is not an easy task but it is certainly an achievable one. Strengthening your professional brand is all about good and successful marketing combined with an appealing persona . Drawing detailed, customized, branded agreements, too, should also not be missed out as an extension of diligent image building. Strengthening your professional brand is best achieved by portraying your freelance business and the services that you offer in the most accurate and classy way possible. Trust us, your clients will see your brand in a much more positive way if you customize your agreements according to your brand. Best tips on managing finances for novice freelancers It is not always easy to start building yourself a career as a freelancer new to the trade. While a prosperous and long lasting freelancing career depends on many moving parts, one of the indispensable ingredients of it is securing your projects by freelancing agreements. Now that you've learned the importance of having one, register with Ruul for free and use our customizable templates to create your own professional, legally compliant service agreements! ABOUT THE AUTHOR Arno Yeramyan Arno Yeramyan is a talented writer and financial expert who educates readers on various financial topics such as personal finance, investing, and retirement planning. He offers valuable insights to help readers make sound financial decisions for their future. More Merchant of Record vs Invoicing Tools Understand the difference between Merchant of Record (MoR) services and invoicing tools. Learn how each handles payments, taxes, and compliance—and which is best for your business or freelance setup. Read more Freelance Writer Rates in 2025: What Writers Really Charge Worldwide What's a single word cost? Writer rates are enviable in 2025. Learn about hourly, per-word and project-based rates right here. Read more Upwork vs. Fiverr: Which is Better for Freelancers? When choosing between Fiverr and Upwork, compare their features and discover their advantages. Browse now to find the best option for your freelancer goals! Read more MORE THAN 120,000 Independents Over 120,000 independents trust Ruul to sell their services, digital products, and securely manage their payments. FROM 190 Countries Truly global coverage: trusted across 190 countries with seamless payouts available in 140 currencies. PROCESSED $200m+ of Transactions Over $200M successfully processed, backed by an 8-year legacy of secure, reliable transactions trusted by independents worldwide. FREQUENTLY ASKED QUESTIONS Everything you need to know. Get clear, straightforward answers to the most common questions about using Ruul. hey@ruul.io What is Ruul? Ruul is a merchant-of-record platform helping freelancers and creators globally sell services, digital products, subscriptions, and easily get paid. Who is Ruul for? Ruul is designed for freelancers, creators, and independent professionals who want a simple way to sell online and get paid globally. How does Ruul work? Open an account, complete a quick verification (KYC), and link your payout account. Then, start selling through your store or send payment requests to customers instantly. How does pricing work? Signing up is free. There are no subscription or hidden fees. Ruul charges a small commission only when you sell or get paid through the platform. What is a Merchant of Record? A merchant of record is the legal seller responsible for processing payments, handling taxes, and managing compliance for each transaction. What can I sell on Ruul? You can sell services, digital products, license keys, online courses, subscriptions, and digital memberships. How do I get paid on Ruul? Add your preferred bank account, digital wallet, or receive payouts in stablecoins as crypto. Funds arrive within 24 hours after a payout is triggered. OPEN AN ACCOUNT START MAKING MONEY TODAY ruul.space/ Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Trustpilot Product Payment Requests Sell Services Sell Products Subscriptions Ruul Space Pricing For Businesses Resources Blog About Contact Support Referral Program Affiliate Program Partner Program Tools Invoice Generator NDA Generator Service Agreement Generator Freelancer Hourly Rate Calculator All Rights Reserved © 2025 Terms Of Use Privacy Policy	2026-01-13T08:47:41
https://www.suprsend.com/customers/accelerating-customer-onboarding-how-suprsend-cut-eshipzs-customer-onboarding-time-by-3-weeks	Accelerating Customer Onboarding: How SuprSend Cut eShipz's Customer Onboarding Time by 3 Weeks? Platform Workflows Craft notification workflows outside code Templates Powerful WYSIWYG template editors for all channels Analytics Get insights to improve notifications performance in one place Tenants Map your multi-tenant setup to scope notifications per tenant In-app Inbox Drop in a fully customizable, real-time inbox Preferences Allow users to decide which notifications they want to receive and on what channels Observability Get step-by-step detailed logs to debug faster Integrations Connect with the tools & providers you already use Solutions By Usecases Transactional Trigger real-time notifications based on user actions or system events Collaboration Notify users about mentions, comments, or shared activity Multi-tenant Customize templates, preferences & routing for each tenant Batching & Digest Group multiple updates into a single notification Scheduled Alerts Send timely notifications at fixed intervals or specific times Announcements / Newsletters Broadcast product updates or messages to all users Pricing Developers Documentation Quick Start Guides API References SuprSend CLI SDKs System Status Customers Resources Resources Blog Join our Slack Community Change logs Security Featured Blogs A complete guide on Notification Service for Modern Applications Build vs Buy For Notification Service Sign in Get a Demo Get Started Accelerating Customer Onboarding: How SuprSend Cut eShipz's Customer Onboarding Time by 3 Weeks? Industry Logistics Based in Bengaluru, India Business type B2B2C Deployment method Cloud Features used In-app Inbox,Channel Routing,Multi-tenant Ready to start? Book a demo Challenge eShipz initially faced challenges with their notification system, including separate modules for each enterprise, complex code configuration, and the need to deal with multiple SMS and email vendors. Extracting data from multiple notification provider accounts and consolidating it led to prolonged customer onboarding times, hindering scalability. Solution eShipz partnered with SuprSend, a centralized notification solution, to streamline their notification infrastructure. SuprSend's existing vendor API integrations eliminated the need for complex integrations, while the templating engine allowed dynamic updates of notification templates. The preference management system granted control over notification preferences to customers, and the smart routing feature improved notification delivery rates. Outcome The collaboration with SuprSend reduced customer onboarding time by over 3 weeks, improving operational efficiency for eShipz. Clients were able to incorporate branding elements into notifications, enhancing their brand presence and creating a consistent user experience. Effective customer engagement and a lasting impression were achieved throughout the shipping process. "We wanted to avoid spending engineering time on custom notification logic and vendor integrations. SuprSend’s plug-and-play setup handled multi-channel vendors with a single API and fit perfectly with our stack." Ajaykumar Rajakumar Co-founder, eShipz As a trailblazer in enterprise and e-commerce shipping solutions, eShipz is reshaping how businesses optimize their logistics operations. From dispatch to delivery and returns, their cutting-edge logistics intelligence system streamlines crucial processes such as courier allocation, real-time tracking, label generation, and comprehensive analytics. By leveraging a wealth of data points, eShipz empowers businesses to make informed decisions and drive operational efficiency. But unlike traditional rate aggregators, eShipz stands out by offering businesses the unique ability to seamlessly integrate their own shipping contracts, which can be directly negotiated with courier partners. This distinctive feature empowers enterprises to leverage their existing business relationships, enabling them to unlock customized rates based on their shipping volume. Through this integration, businesses can save significant costs and time while maintaining exceptional service levels. To maintain its competitive advantage, they recognized the need for a robust notification infrastructure that seamlessly integrates with the enterprise’s preferred channel providers while dynamically incorporating the company’s branding elements into every notification sent. This also enabled eshipz to offer significant value-add to the enterprises where their customers recognized who the notifications were coming from, leading to lesser customer complaints and queries. eShipz’s Notification Use Cases With its extensive integration of over 220+ domestic and international courier partners and vendors, catering to enterprises, and processing over 31+ million orders, eShipz operates at a scale demanding robust and reliable notification infrastructure. As the order volume continues to soar, it becomes imperative for eShipz to ensure a seamless flow of information between logistical vendors and brands through timely notifications. Primarily, eShipz generates and sends notifications across 5 broad categories as below. Notification Category Notification Examples Pre-Shipping (Brand and User) Order confirmation, Payment confirmation, COD to Prepaid conversion notification Shipping (Brand and User) Shipping vendor integration messages, shipping vendor assigned Post-Shipping (Brand and User) Order processed, shipment dispatched, shipment picked, shipment delivered, return Vendors (Logistics Partner) Brand integration completed messages, Non-delivery reports (NDR) Cross-User Notifications Updating installation managers after delivery Due to the intricate mix of B2B, B2C, and B2B2C notifications triggered within a single order, eShipz encountered challenges with its initial notification system, which struggled to handle the complexities efficiently. eShipz Initial Notification Modules Increased Complexity eShipz initially faced operational challenges with their notification system, which comprised separate modules for each enterprise, such as templates, channel preferences, and API integrations with vendors. This resulted in the need for a lot of code configuration, increasing customer onboarding time and engineering complexity. "We offer a logistics SAAS platform and didn’t want to engage with the customizations in notifications or vendor integration granularities, as that ate a lot of our technical bandwidth. Moreover, dealing with multiple SMS and email vendors for each of our enterprise customers complicated onboarding, risking our growth. That’s when we sought a plug-and-play notification infrastructure to alleviate this burden." Ajaykumar Rajakumar, Co-founder at eShipz ‍ Furthermore, eShipz provided analytics and logs for every notification sent to enterprises and shipping vendors. However, this required extracting data from multiple notification provider accounts, consolidating it, and exposing it to the relevant parties. As a result, the onboarding time for new customers was prolonged ( sometimes for months ), which hindered the startup's scalability. To overcome these obstacles and streamline its notification infrastructure, eShipz sought a centralized solution to offer them flexibility, reliability, observability, and scalability without any significant development. They aimed to simplify integration processes, reduce onboarding time, and focus on their core business use cases by adopting a centralized notification infrastructure Partnering With SuprSend - Expediting Their Onboarding Time Recognizing the remarkable synergy between our offerings and their needs, they integrated with SuprSend. Connecting Multiple Brand Vendors at Scale By leveraging SuprSend’s in-built integration with multiple channels and vendor support, eShipz effortlessly supported enterprises’ sms and email vendors without writing any code. eShipz simply configured the respective API keys for each brand’s chosen vendors on the SuprSend platform programmatically via API. This streamlined approach enabled eShipz to seamlessly route notifications directly from the enterprises’ accounts, eliminating the need for complex and time-consuming integrations. eShipz currently sends out customer notifications through 3 channels: Email, SMS, and Whatsapp. "SuprSend had the necessary notification vendors already connected to their platform. Hence we didn’t need to worry about the multiple integration issues that we initially had, as from a technical standpoint, we wanted just a single API integration that would work for all of our clients and their notification vendors centrally." Ajaykumar Rajakumar, Co-founder at eShipz Dynamically Updating Brand’s Notification Templates Using Their Branding Guidelines As a leading logistics intelligence SAAS platform serving numerous enterprises, e-commerce businesses and shipping vendors, eShipz sought a comprehensive white-labeling solution for their notifications which would become their USP. Many client enterprises ( from Pharma, Retail, Manufacturing, Apparel & Consumer goods) requested personalized branding elements such as logos, colors, domain, and social links to be incorporated into the notifications sent on their behalf. However, their initial notification modules lacked the flexibility to accommodate such dynamic branding requirements. They required in-house designers to design on-brand templates, get it approved or changed, upload them to the system for every single notification category, and maintain configs in their code to route the notifications with the respective templates. With SuprSend’s templating engine embedded in their platform, eShipz allowed businesses to design notification templates with their branding elements.At the same time, for some enterprises who outsourced template designing to eShipz; eShipz can now easily customize the same template with brand elements without spending any manual effort or writing custom code to handle templates. By only specifying the brand ID in the API call, eShipz could dynamically trigger the template with each customer's branding elements. This enabled eShipz to deliver highly customized and branded notifications to their users, ensuring a consistent and professional brand experience across all communication channels. Giving Control to The Brands and Its Customers - Preference Management eShipz's customers had diverse preferences for channels and user control, ranging from channel and notification category level preferences. To solve this, eShipz sought to implement a configure-driven architecture for user preferences, granting customers control over their notification preferences and enhancing user engagement rates. SuprSend’s 3-tiered preference management capability seamlessly integrated into their system, providing them what their customers wanted, a way to manage notification preference at different levels. This complex architecture, including user, enterprise and shipping vendor layers, would otherwise require significant engineering resources and a month of development time, both saved through our solution. Intelligently Routing Notifications to the Available Channel eShipz encountered a recurring challenge wherein their customers' users sometimes missed important notifications, negatively impacting the user experience and key performance indicators such as seen and click-through rates. Our smart routing feature was implemented to address this issue, enabling brands to intelligently redirect failed notifications to an alternative channel. This improved notification delivery rates and resulted in significant cost savings, as notifications were only triggered on the secondary channel when the primary channel failed, eliminating the need for simultaneous delivery across all channels. On average, running a single channel transactional notification for 2,00,000 subscribers ( a common number for enterprises) would cost around $1,000 daily. With our smart routing feature, an enterprise could save around $1,500-1,800 daily, as they don’t need to run notifications on all 3 channels simultaneously. Reducing The Customer Onboarding Time By 3 Weeks Reducing customer onboarding time by over 3 weeks, eShipz experienced a significant improvement in their operational efficiency. Our quick integration capabilities allowed them to expedite the process of integrating enterprise, e-commerce clients, vendors, and workflows within their logistics intelligence platform. This resulted in a streamlined onboarding experience for enterprise clients, enabling them to leverage eShipz's services and solutions without unnecessary delays. "Our initial system took around 3 weeks of getting the template designed, put on the notification system, coordination and debugging which was all cut short by SuprSend. As of today, we know we can just directly onboard the enterprise, then go ahead and start the notification configurations rather than doing integrations ourselves." Ajaykumar Rajakumar, Co-founder at eShipz In addition to reducing onboarding time, our collaboration with eShipz enabled their clients to incorporate branding elements into their notifications. By delivering notifications with personalized branding, eShipz's clients were able to enhance their brand presence and create a consistent user experience. This highly requested feature empowered their clients to engage with their customers effectively, reinforce their brand identity, and leave a lasting impression at every touchpoint throughout the shipping process. Other success stories This is some text inside of a div block. This is some text inside of a div block. Ready to transform your notifications? Join thousands of product & engineering teams using SuprSend to build & ship better notifications faster. Get Started for Free Book a Demo PLATFORM Workflows Templates Preferences Observability Analytics Preferences In-app Inbox Multi-tenant Integrations CHANNELS Email SMS Mobile Push Web Push Whatsapp In-app Inbox & Toasts Slack MS Teams SOLUTIONS Transactional Collaboration Batching/Digest Scheduled Alerts Multi-tenant Newsletters DEVELOPERS Documentation Changelogs SDKs Github API Status RESOURCES Join our Community Blog Customer Stories Support SMTP Error Codes Email Providers Comparisons SMS Providers Comparisons SMS Providers Alternatives COMPANY Pricing Terms Privacy Security Sub-processors DPA Contact Us SuprSend for Startups © 2025 SuprStack Inc. All rights reserved. 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Marketing Essential These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission. Personalization Essential These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location. Analytics Essential These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor. Confirm my preferences and close	2026-01-13T08:47:41
https://www.suprsend.com/customers/how-topmate-introduced-a-multi-channel-notification-system-for-customers-to-schedule-engagement-campaigns-within-the-platform	How Topmate introduced a multi-channel notification system for customers to schedule engagement campaigns within the platform? Platform Workflows Craft notification workflows outside code Templates Powerful WYSIWYG template editors for all channels Analytics Get insights to improve notifications performance in one place Tenants Map your multi-tenant setup to scope notifications per tenant In-app Inbox Drop in a fully customizable, real-time inbox Preferences Allow users to decide which notifications they want to receive and on what channels Observability Get step-by-step detailed logs to debug faster Integrations Connect with the tools & providers you already use Solutions By Usecases Transactional Trigger real-time notifications based on user actions or system events Collaboration Notify users about mentions, comments, or shared activity Multi-tenant Customize templates, preferences & routing for each tenant Batching & Digest Group multiple updates into a single notification Scheduled Alerts Send timely notifications at fixed intervals or specific times Announcements / Newsletters Broadcast product updates or messages to all users Pricing Developers Documentation Quick Start Guides API References SuprSend CLI SDKs System Status Customers Resources Resources Blog Join our Slack Community Change logs Security Featured Blogs A complete guide on Notification Service for Modern Applications Build vs Buy For Notification Service Sign in Get a Demo Get Started How Topmate introduced a multi-channel notification system for customers to schedule engagement campaigns within the platform? Industry Education Based in San Francisco, USA Business type Marketplace Deployment method Cloud Features used Preferences,In-app Inbox,Lists & Broadcast,Timezone Awareness,Batching & Digest Ready to start? Book a demo Challenge Topmate’s original notification setup, built on SendGrid, was limited to single channel: emails, lacked observability, and required engineering effort for every change. As the platform grew, adding multi-channel alerts, scaling multi-step workflows, broadcasts, and branded campaigns for thousands of creators became unsustainable. Solution By adopting SuprSend’s API-first, multi-tenant infrastructure, Topmate centralized notifications across email and WhatsApp. Workflows, templates, and analytics moved to SuprSend; enabling creators to launch automated, branded engagement funnels and campaigns directly within Topmate's platform. Outcome Topmate cut engineering dependency by 90%, introduced multi-channel campaign capability, and empowered creators to re-engage their audiences with measurable impact. Some creators achieved six-figure earnings from automated campaigns, driving higher engagement and platform satisfaction. "We could’ve spent months building notifications, but SuprSend had us live fast. It’s flexible, scalable, and saves serious engineering effort—a huge win for our team." Dinesh Singh Co-founder & CTO, Topmate Topmate is a platform that empowers creators, consultants, and professionals to monetize their expertise by offering tools for personalized pages, one-on-one sessions, webinars, and more. It simplifies service management with features like session scheduling, payment processing, and communication integrations. With thousands of creators on the platform, many have built large followings, but there was no system to fully leverage this potential. To address this, Topmate's product team aimed to implement a dynamic, multi-step, and multi-channel notification system that could adapt in real-time to user actions. The backbone of this system is SuprSend's API-first notification infrastructure, which enables Topmate to seamlessly manage complex workflows and deliver personalized notifications across various channels. Currently, Topmate uses this infrastructure to send a wide range of notifications to its users and their audiences. However, it wasn’t always this way! Preface to Topmate’s Initial Notification Module In the early days, TopMate utilized an email notification module built on Sendgrid API, and Unlayer (for templates) to communicate with its audience. With their initial notification module, continuous iteration in templates, accessing logs on notification failures, trigger point adjustments, and fallback mechanisms weren’t readily available - and every time, the tech team would be involved. When the need arose to streamline the platform and help creators leverage their subscriber base, the Topmate team identified three key areas: Notification Workflows for product alerts Broadcasts & Campaigns Multi-channel Funnels Deciding between build vs buy, and moving forward with integrating SuprSend, Dinesh Singh, Co-founder & CTO at Topmate mentions, “Engineering bandwidth was a major concern. Building the entire notification infrastructure from scratch would have taken massive efforts and diverted resources from our core product development. We needed a solution that offered flexibility, scalability, and faster iteration.” Dinesh Singh, Co-founder & CTO 1. Workflows Previously, Topmate relied on writing business logic within their code to send multi-step notifications such as reminders, and onboarding sequences. For instance, creating a ‘ Submit Testimonial ’ sequence required development for each reminder, checking certain conditions, branching, testing and releasing, demanding significant engineering resources. While manageable for a single use case, this approach quickly became unsustainable as the number of use cases grew, overburdening the engineering team. This approach also hindered quick iteration. The product team had to rely on developers to implement any changes. This process became a bottleneck, significantly slowing time-to-launch and a number of experiments. Another issue Topmate faced was the lack of observability in their notifications. Some notifications failed, and without logs or monitoring tools, it was difficult to perform root cause analysis, leading to a poor user experience. This is when the team decided to partner with SuprSend, a specialized tool building in notification infrastructure with an API-first approach. By integrating SuprSend’s workflow APIs, Topmate offloaded the complexity of notifications on SuprSend workflows. Now, they simply send events to SuprSend, where everything from template management to multi-step logic to observability and logging is handled. This eliminated the need for engineering involvement from Topmate’s side. Additionally, with SuprSend, Topmate introduced powerful functions, such as batching that groups similar notifications, and time-zone that sends notifications in user’s respective timezones. This provided a better user experience, helping Topmate send fewer and more personalized notifications. 2. Email & Whatsapp Marketing Campaign Topmate’s creators frequently engaged in 1:1 sessions with their audience but faced challenges in maintaining regular engagement as they couldn’t leverage their existing customer lists for resale or retargeting. Building a solution that allows Topmate’s creators to run engagement campaigns from within Topmate’s platform was considered, but it presented several significant challenges: Multi-Tenancy: Each Topmate customer required customized notification styles to preserve their brand identity, including logos, colors, and other branding elements. Scalability: Managing notifications for over 10,000 customers would have diverted crucial development resources away from Topmate’s core product. Webhooks for Analytics: Implementing robust webhook infrastructure for tracking campaign performance across multiple channels would have added further development to the system. Why SuprSend? Topmate evaluated several solutions before selecting SuprSend. The primary reasons for choosing SuprSend were: Ease of Integration: Backend and Frontend SDK provided a seamless integration process. Feature-rich Component : Businesses increasingly seek off-the-shelf, stable components for quick integration and faster time-to-market. Many developers now say that components are the new API. We provided them with ready solutions for preferences, templates, in-app inboxes, workflow functions - all accessible with just a few lines of code or within the dashboard. Multi-Tenant Support: We offered robust multi-tenant capabilities, allowing each customer to customize their notifications. Scalability: We could handle the scale required by Topmate’s diverse and growing customer base. Resource Optimization: By outsourcing the notification infrastructure, Topmate could focus on its core product development. Analytics: The observability layer has already been built with analytics and detailed logs. Email Campaigns Integration Implementation: SuprSend’s multi-tenant system allows each Topmate customer to customize their notifications with preset brand characteristics. The integration steps included: Creating Emails: Users can specify email details through a user-friendly interface. Editing Templates: The 'Edit Template' functionality enables users to create and edit templates in real-time. They used SuprSend's template API to create and manage templates dynamically. They provide an omni-channel notifications experience to their users, with Whatsapp being their secondary communication channel. The setup is very similar to the above-mentioned email campaigns, which are run on SuprSend. The above two (email and WhatsApp) were a notification campaign with only 1 notification being created and triggered simultaneously. Topmate’s users needed more than that. Marketing Funnels by Topmate Topmate introduced ‘Funnels,’ powered by SuprSend, allowing users to create automated multi-step notification journeys using pre-made templates and workflows. The Need for Funnels? Topmate’s customers sought more sophisticated ways to engage their audience, especially to upsell premium services, offer discounts, or share resources. The existing system required manual intervention for each engagement, which was time-consuming and inefficient. A funnel system would automate this process, saving time and ensuring consistent messaging. Benefits of the Funnels: Multi-step Engagement: With dynamic nodes in the funnel, and being multi-channel Topmate’s creators got multi-step engagement for their campaigns. Targeted Messaging: Pre-defined templates allow for personalized and relevant content. Increased Conversions: Consistent reminders help convert free users to premium users and promote upselling. Implementation Steps As a Topmate User Creating Funnels: Topmate users can choose from six pre-made funnels to create automated notification campaigns. Each of these funnels has a workflow pre-created by the Topmate on SuprSend. Example Workflow - "Upsell Your Premium Services": Step 1: Name the funnel. Step 2: Define the funnel logic (e.g., users enter the funnel after booking a 'test session'). Step 3: Set up multiple email notifications (up to 5) using the ‘Edit Content’ button to design HTML templates. Step 4: Publish the funnel to start the email sequence as soon as a user enters the funnel. What Happens Behind the Screen Powered by SuprSend? Workflow and Template Design ‍ Topmate’s engineering team designed the workflow and templates necessary for the funnel. Here’s an example of the workflow: ‍ Trigger: The workflow starts when someone books a ‘ test session ’ from the user’s Topmate account. Event Call: Their SuprSend Node SDK sends an event call to SuprSend with relevant user properties. Dynamic Email Templates Designed by Topmate User ‍ Topmate allows its users to design their email templates directly on the Topmate dashboard. Users can customize their templates to match their brand's design and requirements. These templates are created using a user-friendly template editor on Topmate’s platform. ‍ Monitoring and Logs: Topmate’s team has complete visibility into the process through the Logs section in SuprSend, ensuring they can monitor and troubleshoot as needed. However, this visibility extends beyond Topmate’s internal team. “One of the key issues with our old system was the lack of observability. We had difficulty tracking failed notifications and performing root-cause analysis. SuprSend provided detailed logs and monitoring, which greatly improved our ability to troubleshoot and enhance user experience.” Dinesh Singh, Co-founder & CTO Additionally, Topmate leverages notification data sync in parquet files to their data warehouse, providing its creators with detailed analytics on their marketing campaigns directly on Topmate’s dashboards. This includes metrics such as view rates, engagement rates, drop-off rates, and more. These insights empower creators to optimize their campaigns and make data-driven decisions. This allowed them to skip the development of a webhook and database infrastructure at their end. With these additions to their platform, their creator could quickly resell when they wanted. One of Topmate's creators earned in six-figures due to these implementations, effectively increasing their NPS score and customer satisfaction. Other success stories This is some text inside of a div block. This is some text inside of a div block. Ready to transform your notifications? Join thousands of product & engineering teams using SuprSend to build & ship better notifications faster. Get Started for Free Book a Demo PLATFORM Workflows Templates Preferences Observability Analytics Preferences In-app Inbox Multi-tenant Integrations CHANNELS Email SMS Mobile Push Web Push Whatsapp In-app Inbox & Toasts Slack MS Teams SOLUTIONS Transactional Collaboration Batching/Digest Scheduled Alerts Multi-tenant Newsletters DEVELOPERS Documentation Changelogs SDKs Github API Status RESOURCES Join our Community Blog Customer Stories Support SMTP Error Codes Email Providers Comparisons SMS Providers Comparisons SMS Providers Alternatives COMPANY Pricing Terms Privacy Security Sub-processors DPA Contact Us SuprSend for Startups © 2025 SuprStack Inc. All rights reserved. SuprSend By clicking “Accept All Cookies” , you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information. Preferences Deny Accept Privacy Preference Center When you visit websites, they may store or retrieve data in your browser. This storage is often necessary for the basic functionality of the website. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories may impact your experience on the website. Reject all cookies Allow all cookies Manage Consent Preferences by Category Essential Always Active These items are required to enable basic website functionality. Marketing Essential These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission. Personalization Essential These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location. Analytics Essential These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor. Confirm my preferences and close	2026-01-13T08:47:41
https://github.com/integerman	IntegerMan (Matt Eland) · GitHub Skip to content Navigation Menu Toggle navigation Sign in Appearance settings Platform AI CODE CREATION GitHub Copilot Write better code with AI GitHub Spark Build and deploy intelligent apps GitHub Models Manage and compare prompts MCP Registry New Integrate external tools DEVELOPER WORKFLOWS Actions Automate any workflow Codespaces Instant dev environments Issues Plan and track work Code Review Manage code changes APPLICATION SECURITY GitHub Advanced Security Find and fix vulnerabilities Code security Secure your code as you build Secret protection Stop leaks before they start EXPLORE Why GitHub Documentation Blog Changelog Marketplace View all features Solutions BY COMPANY SIZE Enterprises Small and medium teams Startups Nonprofits BY USE CASE App Modernization DevSecOps DevOps CI/CD View all use cases BY INDUSTRY Healthcare Financial services Manufacturing Government View all industries View all solutions Resources EXPLORE BY TOPIC AI Software Development DevOps Security View all topics EXPLORE BY TYPE Customer stories Events & webinars Ebooks & reports Business insights GitHub Skills SUPPORT & SERVICES Documentation Customer support Community forum Trust center Partners Open Source COMMUNITY GitHub Sponsors Fund open source developers PROGRAMS Security Lab Maintainer Community Accelerator Archive Program REPOSITORIES Topics Trending Collections Enterprise ENTERPRISE SOLUTIONS Enterprise platform AI-powered developer platform AVAILABLE ADD-ONS GitHub Advanced Security Enterprise-grade security features Copilot for Business Enterprise-grade AI features Premium Support Enterprise-grade 24/7 support Pricing Search or jump to... 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Dismiss alert {{ message }} IntegerMan Follow Overview Repositories 147 Projects 0 Packages 3 Stars 1.1k Sponsoring 0 More Overview Repositories Projects Packages Stars Sponsoring IntegerMan Follow 🧙 Professional Wizard Matt Eland IntegerMan 🧙 Professional Wizard Follow Sponsor AI Specialist & Wizard at Leading EDJE, Microsoft MVP in AI & .NET, Author of "Refactoring with C#" and "Data Science in .NET with Polyglot Notebooks" 290 followers · 156 following Leading EDJE Columbus, OH 03:47 (UTC -05:00) https://MattEland.dev X @IntegerMan LinkedIn in/matteland YouTube @MattEland Mastodon @IntegerMan@techhub.social Achievements x3 x3 Achievements x3 x3 Highlights Pro Organizations Block or Report Block or report IntegerMan --> Block user Prevent this user from interacting with your repositories and sending you notifications. Learn more about blocking users . You must be logged in to block users. Add an optional note Maximum 250 characters. 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https://share.transistor.fm/s/d0bfd61c	APIs You Won't Hate \| API Environmentalism with Alexander Karan of Climate Clever APIs You Won't Hate 40 ? 30 : 10)" @keyup.document.left="seekBySeconds(-10)" @keyup.document.m="toggleMute" @keyup.document.s="toggleSpeed" @play="play(false, true)" @loadedmetadata="handleLoadedMetadata" @pause="pause(true)" preload="none" @timejump.window="seekToSeconds($event.detail.timestamp); shareTimeFormatted = formatTime($event.detail.timestamp)" > Trailer Bonus 10 40 ? 30 : 10)" class="seek-seconds-button" > 40 ? 30 : 10"> Subscribe Share More Info Download More episodes Subscribe newValue ? setTimeout(() => copied = false, 2500) : null)" @click="copied = copyFeedUrl()" class="form-input-group" > Copied to clipboard Apple Podcasts Spotify Pocket Casts Overcast Castro YouTube Goodpods Goodpods Metacast Amazon Music Pandora CastBox Anghami Anghami Fountain JioSaavn Gaana iHeartRadio TuneIn TuneIn Player FM SoundCloud SoundCloud Deezer Podcast Addict Share newValue ? setTimeout(() => copied = false, 2500) : null)" @click="copied = copyShareUrl()" class="form-input-group" > Share Copied to clipboard newValue ? setTimeout(() => copied = false, 2500) : null)" @click="copied = copyEmbedHtml()" class="form-input-group" > Embed Copied to clipboard Start at Trailer Bonus Full Transcript View the website updateDescriptionLinks($el))" class="episode-description" > Chapters August 2, 2022 by APIs You Won't Hate View the website Listen On Apple Podcasts Listen On Spotify Listen On YouTube RSS Feed Subscribe RSS Feed RSS Feed URL Copied! Follow Episode Details Mike chats with Alexander Karan, CTO of Climate Clever, where "You can't manage what you don't measure" is a mantra. Climate Clever is an API-first company helping businesses, schools, and homeowners in Australia manage and minimize their carbon footprints. Show Notes Mike chats with Alexander Karan, CTO of Climate Clever, where "You can't manage what you don't measure" is a mantra. Climate Clever is an API-first company helping businesses, schools, and homeowners in Australia manage and minimize their carbon footprints.  Climate Clever - https://www.climateclever.org/ Alexander's recent Article on APIs You Won't Hate: Modern API deployment options in the cloud Scope 1 and Scope 2 Inventory Guidance - US EPA Alexander Karan (@alexanderkaran_) on twitter Thank you so much to our sponsors: Lob: https://lob.com/careers Treblle : https://treblle.com/apisyoulove Creators and Guests AK Host Alexander Karan Software engineer, teacher and speaker - A technical leader with more than 12 years of programming experience designing and building versatile APIs, growing teams and delivering products with a fantastic user experience. Host Mike Bifulco Cofounder and host of APIs You Won't Hate. Blogs at https://mikebifulco.com Into 🚴‍♀️, espresso ☕, looking after 🌍. ex @Stripe @Google @Microsoft What is APIs You Won't Hate? A no-nonsense (well, some-nonsense) podcast about API design & development, new features in the world of HTTP, service-orientated architecture, microservices, and probably bikes. All audio, artwork, episode descriptions and notes are property of APIs You Won't Hate, for APIs You Won't Hate, and published with permission by Transistor, Inc. Broadcast by	2026-01-13T08:47:41
https://www.linkedin.com/company/suprsend/	SuprSend \| LinkedIn Skip to main content LinkedIn Top Content People Learning Jobs Games Sign in Register now SuprSend Software Development San Francisco, CA 19,129 followers Communication Infrastructure for dev & product teams See jobs Follow Discover all 17 employees Report this company About us SuprSend is a central communication stack for easily creating, managing and delivering notifications to your end users on multiple channels. Our single notification API has all the features set, which enables you to send notifications in a reliable and scalable manner and take care of end user experience, thereby eliminating the need to develop any notification service in-house for transactional/engagement notifications. Website https://www.suprsend.com/ External link for SuprSend Industry Software Development Company size 11-50 employees Headquarters San Francisco, CA Type Privately Held Founded 2021 Specialties notifications, android push, ios push, email, sms, whatsapp, slack, Microsoft teams, Telegram, App Inbox, A/B Experiments, web push, RCS, preferences management, batching & digests, notification infrastructure, twilio, template builder, inapp inbox, and react sdk Products SuprSend SuprSend Push Notification Software SuprSend is a notification infrastructure as a service platform for easily creating, managing, and delivering notifications to your end users. SuprSend has all the features set which enable you to send notifications in a reliable and scalable manner, as well as take care of end-user experience, thereby eliminating the need to build any notification service in-house. Benefits of using SuprSend as your notification stack are that: * You do not have to do any vendor integrations for channels in your code. You can easily add/remove/prioritize vendors and channels from your SuprSend account, * You can design powerful templates for all channels together and manage them from a single place, * You can leverage powerful features to experiment fast with notifications and take care of end-user experience without writing a single line of code. Locations Primary San Francisco, CA 94104, US Get directions Bengaluru, KA 560102, IN Get directions Employees at SuprSend Deepak Deolalikar Samuel Sunderaraj Gaurav Verma Sathya Nellore Sampat See all employees Updates SuprSend reposted this SuprSend 19,129 followers 4d Report this post 𝗧𝘆𝗽𝗲-𝘀𝗮𝗳𝗲 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝘁𝗿𝗶𝗴𝗴𝗲𝗿𝘀 𝗶𝗻 𝗦𝘂𝗽𝗿𝗦𝗲𝗻𝗱 🧩 Triggering workflows with loosely typed payloads often leads to bugs that only show up at runtime. To reduce that risk, SuprSend now supports schema-driven type generation for workflow triggers. You define the payload structure once as a JSON schema in SuprSend. From there, the CLI generates strongly-typed interfaces that you can use directly in your application code. What this improves: • Catch invalid payloads during development instead of production • Get IDE autocomplete and immediate feedback while coding • Keep workflow payloads consistent as schemas evolve • Avoid manually maintaining type definitions Type generation is available for 𝗧𝘆𝗽𝗲𝗦𝗰𝗿𝗶𝗽𝘁, 𝗣𝘆𝘁𝗵𝗼𝗻, 𝗚𝗼, 𝗝𝗮𝘃𝗮, 𝗞𝗼𝘁𝗹𝗶𝗻, 𝗦𝘄𝗶𝗳𝘁, 𝗮𝗻𝗱 𝗗𝗮𝗿𝘁. Docs in the comments. 7 1 Comment Like Comment Share SuprSend 19,129 followers 4d Report this post 𝗧𝘆𝗽𝗲-𝘀𝗮𝗳𝗲 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝘁𝗿𝗶𝗴𝗴𝗲𝗿𝘀 𝗶𝗻 𝗦𝘂𝗽𝗿𝗦𝗲𝗻𝗱 🧩 Triggering workflows with loosely typed payloads often leads to bugs that only show up at runtime. To reduce that risk, SuprSend now supports schema-driven type generation for workflow triggers. You define the payload structure once as a JSON schema in SuprSend. From there, the CLI generates strongly-typed interfaces that you can use directly in your application code. What this improves: • Catch invalid payloads during development instead of production • Get IDE autocomplete and immediate feedback while coding • Keep workflow payloads consistent as schemas evolve • Avoid manually maintaining type definitions Type generation is available for 𝗧𝘆𝗽𝗲𝗦𝗰𝗿𝗶𝗽𝘁, 𝗣𝘆𝘁𝗵𝗼𝗻, 𝗚𝗼, 𝗝𝗮𝘃𝗮, 𝗞𝗼𝘁𝗹𝗶𝗻, 𝗦𝘄𝗶𝗳𝘁, 𝗮𝗻𝗱 𝗗𝗮𝗿𝘁. Docs in the comments. 7 1 Comment Like Comment Share SuprSend 19,129 followers 2w Report this post [𝗟𝗜𝗩𝗘] 𝗛𝗼𝘀𝘁𝗲𝗱 𝗣𝗿𝗲𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝗣𝗮𝗴𝗲: 𝗥𝗲𝗮𝗱𝘆-𝘁𝗼-𝘂𝘀𝗲 𝘂𝘀𝗲𝗿 𝘀𝗲𝘁𝘁𝗶𝗻𝗴𝘀 🌍 SuprSend now gives you a ready-made Preference Page where users can manage how they receive notifications. Just link to it from your emails or SMS — no need to build or maintain your own preference system. It’s designed to help you stay compliant while giving users better control over their communication. We’ve now added full localization support so these pages work seamlessly for global audiences. What’s new: • Pages adapt automatically to the user’s locale • Category names, descriptions, and sections are rendered dynamically • Static page text is localized • Smart fallback when a regional language isn’t available If you’re sending notifications across regions, this makes preference management clearer for users and easier to scale for teams. Preview link in the comments. 5 Like Comment Share SuprSend 19,129 followers 3w Edited Report this post 𝗘𝘅𝗽𝗼𝗿𝘁 𝗡𝗼𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗗𝗮𝘁𝗮 𝘁𝗼 𝗔𝗺𝗮𝘇𝗼𝗻 𝗦𝟯 🚀 Now you can fully own and control your notifications data within your S3 bucket — create custom dashboards, debug delivery issues, or maintain audit trails for compliance. 𝗪𝗵𝗮𝘁'𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝗱: • Syncs every 5 minutes in encrypted Parquet files • Messages, Workflow Executions, and Requests • Automatic backfills and hourly partitions • Works natively with Athena, Snowflake, BigQuery, Redshift Confidently build dashboards, surface notification logs to customers, or track entire customer lifecycle end-to-end. Docs in comments 👇 9 1 Comment Like Comment Share SuprSend 19,129 followers 1mo Report this post We're #hiring a new UI / UX Designer in Bengaluru, Karnataka. Apply today or share this post with your network. UI / UX Designer SuprSend, Bengaluru, Karnataka, India 7 Like Comment Share SuprSend 19,129 followers 1mo Edited Report this post 𝗖𝗮𝘁𝗲𝗴𝗼𝗿𝘆 𝗧𝗿𝗮𝗻𝘀𝗹𝗮𝘁𝗶𝗼𝗻𝘀 𝗳𝗼𝗿 𝗣𝗿𝗲𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝗖𝗲𝗻𝘁𝗲𝗿𝘀 🌍 In pursuit of seamless translations: preference categories now display in your user's locale. 𝗪𝗵𝗮𝘁 𝘁𝗵𝗶𝘀 𝗺𝗲𝗮𝗻𝘀: • One preference center works globally (no separate versions for each region) • Users make informed choices when they see categories in their preferred language • Add translations through Dashboard, API, or CLI • Smart fallback logic ensures something always displays (es-mx → es → en) If you're shipping notifications to a multilingual audience, this removes friction for both your users and your team. Docs in comments below 👇 13 1 Comment Like Comment Share SuprSend 19,129 followers 1mo Report this post 𝗛𝗼𝘄 𝗖𝗿𝗮𝘇𝘆𝗚𝗮𝗺𝗲𝘀 𝗖𝘂𝘁 𝗡𝗼𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗗𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗳𝗿𝗼𝗺 𝗪𝗲𝗲𝗸𝘀 𝘁𝗼 𝗛𝗼𝘂𝗿𝘀 CrazyGames serves 45M+ monthly players across 3,000+ browser games. But their in-house notification system held them back. 🎮 𝗧𝗵𝗲 𝗽𝗿𝗼𝗯𝗹𝗲𝗺: Building notifications required heavy engineering involvement. Even small template changes meant creating dev tickets and took 2 weeks to deploy. Product teams couldn't personalize or experiment fast without developer time. 𝗪𝗵𝗮𝘁 𝗰𝗵𝗮𝗻𝗴𝗲𝗱: CrazyGames adopted SuprSend to abstract notification development out of code. Templates, logic, and workflows shifted entirely to Product & Design. They also connected their database to SuprSend, allowing teams to create targeted cohorts by writing SQL — no data exports, no syncing delays, no engineering bottlenecks. 𝗧𝗵𝗲 𝗿𝗲𝘀𝘂𝗹𝘁: • Notification launches: weeks → hours • Self-serve campaigns with personalized game recommendations • A/B testing across email, push, and in-app — all unified • Product teams operate independently 🎥 Watch Jonas (VP of Product, CrazyGames) full story link in comments below. 33 4 Comments Like Comment Share SuprSend 19,129 followers 1mo Report this post We're #hiring a new Founders’ Office – Product Marketing in Bengaluru, Karnataka. Apply today or share this post with your network. Product Marketing Manager SuprSend, Bengaluru, Karnataka, India 9 1 Comment Like Comment Share SuprSend 19,129 followers 1mo Edited Report this post 𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗶𝗻𝗴 𝗧𝗿𝗮𝗻𝘀𝗹𝗮𝘁𝗶𝗼𝗻𝘀 𝗶𝗻 𝗡𝗼𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 Maintaining separate notification templates for every language doesn't scale. Change one template and you update all language versions manually. Translations solve this. Write one template that works across all languages. SuprSend automatically serves the right language based on user locale, with intelligent fallbacks. What's included: • Upload existing JSON translation files & manage through CLI/API • Smart translation keys with automatic language selection • Dynamic variables and pluralization handling • Namespaced keys to organize by feature • Change history with rollback support Documentation in the comments 👇 13 4 Comments Like Comment Share SuprSend 19,129 followers 1mo Report this post We're #hiring a new Product Manager in Bengaluru, Karnataka. Apply today or share this post with your network. 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https://www.coderabbit.ai/blog	CodeRabbit blog \| AI code reviews & tech insights Features Enterprise Customers Pricing Blog Resources Docs Trust Center Contact Us FAQ Log In Get a free trial Our new report: AI code creates 1.7x more problems What we learned from analyzing hundreds of open-source pull requests. Over the past year, AI coding assistants have gone from emerging tools to everyday fixtures in the development workflow. At many organizations, a part of every code change is now m... How CodeRabbit's Agentic Code Validation helps with code reviews How to deploy and integrate MCP servers with CodeRabbit The rise of ‘Slow AI’: Why devs should stop speedrunning stupid We raised $60 million last week… so we made a funny video All Popular Featured Announcements Product Featured Why users shouldn’t choose their own LLM models: Choice is not always good Giving users a dropdown of LLMs to choose from often seems like the right product choice. 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Brian Kernighan (co-creator of Unix and co-author of The C Programmi... Announcements Announcing CodeRabbit Startup Program In the startup world, speed and quality are often seen as tradeoffs, with AI-powered code reviews you can have both. Startups and small dev teams face numerous challenges shipping code day-to-day while navigating tight deadlines, and meeting user exp... CodeRabbit Announces $16M Series-A Funding Led by CRV Exciting news! CodeRabbit has secured a $16 million Series A funding round, with CRV leading the charge. This funding will help us accelerate our mission to transform code quality, security and developer productivity with AI. Reid Christian, General ... All articles Why users shouldn’t choose their own LLM models: Choice is not always good Giving users a dropdown of LLMs to choose from often seems like the right product choice. After all, users might have a favorite model or they might want to try the latest release the moment it drops. One problem: unless they’re an ML engineer runnin... An (actually useful) framework for evaluating AI code review tools Benchmarks have always promised objectivity. Reduce a complex system to a score, compare competitors on equal footing, and let the numbers speak for themselves. But, in practice, benchmarks rarely measure “quality” in the abstract. They measure whate... CodeRabbit's AI Code Reviews now support NVIDIA Nemotron TL;DR: Blend of frontier & open models is more cost efficient and reviews faster. NVIDIA Nemotron is supported for CodeRabbit self-hosted customers. We are delighted to share that CodeRabbit now supports the NVIDIA Nemotron family of open models amon... 2025 was the year of AI speed. 2026 will be the year of AI quality. The year 2025 will be remembered as the moment AI-assisted software development entered its acceleration era. Improvements in the capabilities of coding agents, copilots, and automated workflows allowed teams to move faster than ever. But alongside t... North Pole incident report: Why Santa now uses AI code reviews Confidential Postmortem — NP-SEV1-1224Classification: TINSEL RED (Top-Secret, Festive) Executive summary On December 24, 2024 at 03:14 UTC-Pole, the North Pole Production Environment experienced a critical security breach in the Gift Distribution Pip... Measuring what matters in the age of AI-assisted development Every engineering leader I talk to is asking the same question: "Is AI actually making us better?" Not "are we using AI" (everyone is). Not "is AI generating code" (it clearly is). And not even, “What percentage of our code is AI generating?” (unless... Our 10 best posts of the year: A 2025 CodeRabbit blog roundup This year, we dove deep into all kinds of topics, from the philosophical shift toward “Slow AI” to the practical realities of building with increasingly sophisticated LLM models to why you shouldn’t trust threads with 🚀on vibe coding for code you in... Why 2025 was the year the internet kept breaking: Studies show incidents are increasing Rising outages: What the data tells us In October, the founder of www.IsDown.app went on Reddit to share some disturbing charts. His website, an authoritative source on whether a website is down or not, has been tracking outages since 2022. And he ha... Our new report: AI code creates 1.7x more problems What we learned from analyzing hundreds of open-source pull requests. Over the past year, AI coding assistants have gone from emerging tools to everyday fixtures in the development workflow. At many organizations, a part of every code change is now m... Load more articles Catch the latest, right in your inbox. Subscribe Add us your feed. Catch the latest, right in your inbox. Subscribe Add us your feed. Get Started in 2 clicks. No credit card needed Your browser does not support the video. Install in VS Code Your browser does not support the video. Products Pull Request Reviews IDE Reviews CLI Reviews Navigation About Us Features FAQ System Status Careers DPA Startup Program Vulnerability Disclosure Resources Blog Docs Changelog Case Studies Trust Center Brand Guidelines Contact Support Sales Pricing Partnerships Subscribe By signing up you agree to our Terms of Use and Privacy Policy Select language English 日本語 Terms of Service Privacy Policy CodeRabbit Inc © 2026 Products Pull Request Reviews IDE Reviews CLI Reviews Navigation About Us Features FAQ System Status Careers DPA Startup Program Vulnerability Disclosure Resources Blog Docs Changelog Case Studies Trust Center Brand Guidelines Contact Support Sales Pricing Partnerships Subscribe By signing up you agree to our Terms of Use and Privacy Policy CodeRabbit Blog Dig into insights about our products, use cases, and POVs	2026-01-13T08:47:41
https://share.transistor.fm/s/39dd8518	APIs You Won't Hate \| Developing platforms for developers - Harsha Reddy from Wayfair APIs You Won't Hate 40 ? 30 : 10)" @keyup.document.left="seekBySeconds(-10)" @keyup.document.m="toggleMute" @keyup.document.s="toggleSpeed" @play="play(false, true)" @loadedmetadata="handleLoadedMetadata" @pause="pause(true)" preload="none" @timejump.window="seekToSeconds($event.detail.timestamp); shareTimeFormatted = formatTime($event.detail.timestamp)" > Trailer Bonus 10 40 ? 30 : 10)" class="seek-seconds-button" > 40 ? 30 : 10"> Subscribe Share More Info Download More episodes Subscribe newValue ? setTimeout(() => copied = false, 2500) : null)" @click="copied = copyFeedUrl()" class="form-input-group" > Copied to clipboard Apple Podcasts Spotify Pocket Casts Overcast Castro YouTube Goodpods Goodpods Metacast Amazon Music Pandora CastBox Anghami Anghami Fountain JioSaavn Gaana iHeartRadio TuneIn TuneIn Player FM SoundCloud SoundCloud Deezer Podcast Addict Share newValue ? setTimeout(() => copied = false, 2500) : null)" @click="copied = copyShareUrl()" class="form-input-group" > Share Copied to clipboard newValue ? setTimeout(() => copied = false, 2500) : null)" @click="copied = copyEmbedHtml()" class="form-input-group" > Embed Copied to clipboard Start at Trailer Bonus Full Transcript View the website updateDescriptionLinks($el))" class="episode-description" > Chapters September 18, 2020 by APIs You Won't Hate View the website Listen On Apple Podcasts Listen On Spotify Listen On YouTube RSS Feed Subscribe RSS Feed RSS Feed URL Copied! Follow Episode Details Harsha Reddy, a Senior Software Engineer on Internal API Platforms for Wayfair, joins Matt and Phil to talk about managing APIs and developer tooling across multiple languages and countries. Show Notes Harsha Reddy, a Senior Software Engineer on Internal API Platforms for Wayfair, joins Matt and Phil to talk about what its like to build tools for developers that use a myriad of languages from PHP to C# to Python and some Java thrown in for a good time. We discuss how Wayfair empowers their developers to pick the right language for a job and then what kind of tools they employ to make their day to day lives at Wayfair easier. Sponsors: Stoplight makes it possible for us to bring you this podcast while we nerd out about APIs. Check them out for their tooling around documentation with Studio, an app that makes API documentation an absolute joy to work with. Links:  https://pactflow.io https://eng.uber.com/microservice-architecture/ https://buildkite.com Harsha on Twitter: https://twitter.com/stymied_sloth Creators and Guests Host Mike Bifulco Cofounder and host of APIs You Won't Hate. Blogs at https://mikebifulco.com Into 🚴‍♀️, espresso ☕, looking after 🌍. ex @Stripe @Google @Microsoft What is APIs You Won't Hate? A no-nonsense (well, some-nonsense) podcast about API design & development, new features in the world of HTTP, service-orientated architecture, microservices, and probably bikes. All audio, artwork, episode descriptions and notes are property of APIs You Won't Hate, for APIs You Won't Hate, and published with permission by Transistor, Inc. Broadcast by	2026-01-13T08:47:41
https://devcycle.com/qa-and-testing	DevCycle for Quality Assurance. \| DevCycle Product Solutions Resources Pricing Docs Book Demo Login Create Account Test Safely and More Effectively Across All Environments. DevCycle simplifies QA and test automation with tools for testing across environments, enabling faster and safer feature validation. QA Testing Features for the Entire Team QA Engineers Easily run manual or automated regression tests to validate feature flag states across multiple environments, ensuring reliability. Product Managers Quickly test feature variations without altering targeting rules, enabling fast and accurate validation with event tracking. Developers Seamlessly validate your code and implement feature flags directly within your IDE, streamlining development. Safely Test and Validate Features in Production. QA Test Features Safely in Production. DevCycle’s Simple Self-Targeting lets you manage feature overrides without altering targeting rules, ensuring quick and easy validation of your feature variations while preventing accidental activation of unfinished features in production. Create Reusable Testing Audiences. Set up reusable Audiences that include internal beta users, multiple accounts or test IDs. Teams can reuse this Audience across multiple targeting rules and Features without having to re-enter IDs or user information for each test. Environment Visibility Reduces Risk. Safely and easily toggle between Environments, Features and Variations to test, debug and deploy fixes quickly. Learn More Start Testing Web Debugger Manually QA without Leaving Your App DevCycle’s Web Debugger integrates directly onto your web application, letting you self-target and override flags without leaving your site. Validate End User Experience Impersonate users by manually setting custom properties and user IDs, or override feature flags to see how a specific user would experience your site. Ensure Events are Firing Correctly DevCycle’s Web Debugger displays all Custom Events that are fired on a page, helping teams verify that events are triggered and firing correctly. Learn More Start Testing SDK Bootstrapping & Overrides Accelerate Testing Cycles By overriding flag configurations in your tests, you can eliminate the need for network calls to DevCycle, enabling faster and more predictable automated testing. Reduce External Dependencies Feature flags are preloaded locally so QA teams can perform tests without relying on live external services, ensuring reliable and consistent testing conditions even in isolated environments. Enforce States Force your feature flagging SDK to serve specific values during automated testing by bootstrapping the client SDK with configuration data to ensure your tests cover a wide range of possible flag states. Learn More Start Testing Footer DevCycle What are Feature Flags? OpenFeature Create a Free Account Request a Demo Pricing Resources Documentation SDKs APIs Integrations Blog Contact Support Company About Us Careers Terms of Service Security & Compliance Privacy Policy Contact Us Discord X GitHub LinkedIn Bluesky © 2026 DevCycle All rights reserved.	2026-01-13T08:47:41
https://dumb.dev.to/privacy	Privacy Policy - DUMB DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DUMB DEV Community Close Privacy Policy Last Updated: September 01, 2023 This Privacy Policy is designed to help you understand how DEV Community Inc. (" DEV ," " we ," or " us ") collects, use, and discloses your personal information. What's With the Defined Terms? You'll notice that some words appear in quotes in this Privacy Policy. They're called "defined terms," and we use them so that we don't have to repeat the same language again and again. They mean the same thing in every instance, to help us make sure that this Privacy Policy is consistent. We've included the defined terms throughout because we want it to be easy for you to read them in context. 1. WHAT DOES THIS PRIVACY POLICY APPLY TO? 2. PERSONAL INFORMATION WE COLLECT 3. HOW WE USE YOUR INFORMATION 4. HOW WE DISCLOSE YOUR INFORMATION 5. YOUR PRIVACY CHOICES AND RIGHTS 6. INTERNATIONAL DATA TRANSFERS 7. RETENTION OF PERSONAL INFORMATION 8. SUPPLEMENTAL DISCLOSURES FOR CALIFORNIA RESIDENTS 9. SUPPLEMENTAL NOTICE FOR NEVADA RESIDENTS 10. CHILDREN'S INFORMATION 11. OTHER PROVISIONS 12. CONTACT US 1. WHAT DOES THIS PRIVACY POLICY APPLY TO? This Privacy Policy applies to personal information processed by us, including on our websites, mobile applications, and other online or offline offerings — basically anything we do. To make this Privacy Policy easier to read, our websites, mobile applications, and other offerings are all collectively called the " Services. " Beyond this Privacy Policy, your use of the Services is subject to our DEV Community Terms and our Forem Terms. The Services include both our own community forum at https://www.dev.to (the " DEV Community ") and the open source tool we provide called " Forem ," available at https://www.forem.com which allows our customers to create and operate their own online forums. We collect personal information from two categories of people: (1) our customers, who use Forem and our hosting services to run and host their own forums (we'll call them " Forem Operators "), and (2) the people who interact with DEV-hosted forums, including forums provided by Forem Operators utilizing Forem and separately our own DEV Community (we'll call them " Users "). An Important Note for Users Since we provide hosting services for Forem Operators, technically we also process your information on their behalf. That processing is governed by the contracts that we have in place with each Forem Operator, not this Privacy Policy. In other words, when you share your data on a DEV-hosted forum operated by a Forem Operator, we at DEV are basically just the "pipes" — we process the data on behalf of the Forem Operator, but don't do anything with it ourselves beyond what we're required to do under our contract (and by law). So, if you post your information on a DEV-powered forum provided by a Forem Operator, that Forem Operator's privacy policy applies, and any questions or requests relating to your data on that service should be directed to that Forem Operator, not us. Likewise, if you use our mobile application, you may also interact with forums that use DEV's open-source tools but do all their hosting and data collection themselves. For those forums, we at DEV have no access to your data, so be sure to read the privacy policy of any third-party hosted forum before posting. 2. PERSONAL INFORMATION WE COLLECT The categories of personal information we collect depend on whether you're a User or Forem Operator, how you interact with us, our Services, and the requirements of applicable law. Breaking it down, we collect three types of information: (1) information that you provide to us directly, (2) information we obtain automatically when you use our Services, and (3) information we get about you from other sources (such as third-party services and organizations). More details are below. A. Information You Provide to Us Directly We may collect the following personal information that you provide to us. Account Creation (for Forem Operators): We'll require your name and email address to get started, as well as some details about the Forem you want to run, such as: whether you're running the Forem on your own behalf or as part of an organization, and details about the community you want to support (how big is it, what topics does it cover, where do members currently communicate, how/if the community earns money, whether the community is open, invite-only or paid, any existing social media accounts, etc.) You'll need to tell us a bit about your personal coding background, and you'll have the option to provide your DEV username as well, if you are a member of the DEV.to community. Account Creation (for Users) : We collect name and email address from users that create an account on DEV Community. For other forums created by Forem Operators using Forem, the Forem Operator determines what information is required for User account creation for their respective forums. Interactive Features (for Users) . Like any other social network, both we and other Users of our Services may collect personal information that you submit or make available through our interactive features (e.g., messaging and chat features, commenting functionalities, forums, blogs, posts, and other social media pages). While we do have private messages that are only between you and the person you're messaging (as well as us and the Forem Operator, as applicable), any information you provide using the public sharing features of the Services, such as the information you post to your public profile or the topics you follow is public, including to recruiters and prospective employers, and is not subject to any of the privacy protections we mention in this Privacy Policy except where legally required. Please exercise caution before revealing any information that may identify you in the real world to others. Purchases . If you buy stuff on our shop site https://shop.dev.to/ (as either a User or Forem Operator), or otherwise if you pay us in connection with your use of the Forem service, we may collect personal information and details associated with your purchases, including payment information. Any payments made via our Services are processed by third-party payment processors, such as Stripe, Shopify, and PayPal. We do not directly collect or store any payment card information entered through our Services, but may receive information associated with your payment card information (e.g., your billing details). Your Communications with Us (Users and Forem Operators) . We may collect personal information, such as email address, phone number, or mailing address when you request information about our Services, register for our newsletter or loyalty program, request customer or technical support, apply for a job, or otherwise communicate with us. Surveys . We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information, which may include personal information (for example, your home address). Sweepstakes or Contests . We may collect personal information you provide for any sweepstakes or contests that we offer. In some jurisdictions, we are required to publicly share information of sweepstakes and contest winners. Conferences, Trade Shows, and Other Events . We may collect personal information from individuals when we attend conferences, trade shows, and other events. Business Development and Strategic Partnerships . We may collect personal information from individuals and third parties to assess and pursue potential business opportunities. Job Applications . We may post job openings and opportunities on our Services. If you reply to one of these postings by submitting your application, CV and/or cover letter to us, we will collect and use your information to assess your qualifications. B. Information Collected Automatically We may collect personal information automatically when you use our Services: Automatic Data Collection . We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, location information (including approximate location derived from IP address), and Internet service provider. We may also automatically collect information regarding your use of our Services, such as pages that you visit before, during and after using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services. In addition, we may collect information that other people provide about you when they use our Services, including information about you when they tag you in their posts. Cookies, Pixel Tags/Web Beacons, and Other Technologies . We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, local storage, and other technologies (" Technologies ") to automatically collect information through your use of our Services. Cookies . Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience. Pixel Tags/Web Beacons . A pixel tag (also known as a web beacon) is a piece of code embedded in our Services that collects information about engagement on our Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded. Our uses of these Technologies fall into the following general categories: Operationally Necessary . This includes Technologies that allow you access to our Services, applications, and tools that are required to identify irregular website behavior, prevent fraudulent activity and improve security or that allow you to make use of our functionality. Performance-Related . We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how individuals use our Services ( see Analytics below ). Functionality-Related . We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed. Analytics . We may use Technologies and other third-party tools to process analytics information on our Services. Some of our analytics partners include Google Analytics. For more information,please visit Google Analytics' Privacy Policy . To learn more about how to opt-out of Google Analytics' use of your information, please click here . Social Media Platforms . Our Services may contain social media buttons such as Twitter, Facebook, GitHub, Instagram, and Twitch (that might include widgets such as the "share this" button or other interactive mini programs). These features may collect your IP address, which page you are visiting on our Services, and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy policy of the company providing it. See the "Your Privacy Choices and Rights" section below to understand your choices regarding these Technologies. C. Information Collected from Other Sources We may obtain information about you from other sources, including through third-party services and organizations. For example, if you access our Services through a third-party application, such as an app store, a third-party login service (e.g., through Twitter, Apple, or GitHub), or a social networking site, we may collect whatever information about you from that third-party application that you have made available via your privacy settings. 3. HOW WE USE YOUR INFORMATION We use your information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below. A. Provide Our Services We use your information to fulfill our contract with you and provide you with our Services, such as: Managing your information and accounts; Providing access to certain areas, functionalities, and features of our Services; Answering requests for customer or technical support; Communicating with you about your account, activities on our Services, and policy changes; Processing your financial information and other payment methods for products or Services purchased; Processing applications if you apply for a job we post on our Services; and Allowing you to register for events. B. Administrative Purposes We use your information for various administrative purposes, such as: Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention; Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity; Measuring interest and engagement in our Services, including for usage-based billing purposes; Short-term, transient use, such as contextual customization of ads; Improving, optimizing, upgrading, or enhancing our Services; Developing new products and Services; Ensuring internal quality control and safety; Authenticating and verifying individual identities, including requests to exercise your rights under this policy; Debugging to identify and repair errors with our Services; Auditing relating to interactions, transactions and other compliance activities; Enforcing our agreements and policies; and Complying with our legal obligations. C. Marketing and Advertising our Products and Services We may use your personal information to tailor and provide you with content and advertisements for our Services, such as via email. If you have any questions about our marketing practices, you may contact us at any time as set forth in the "Contact Us" section below. D. Other Purposes We also use your information for other purposes as requested by you or as permitted by applicable law. Consent . We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent. Automated Decision Making. We may engage in automated decision making, including profiling, such as to suggest topics or other Users for you to follow. DEV's processing of your personal information will not result in a decision based solely on automated processing that significantly affects you unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are permitted by law to engage in such automated decision making. If you have questions about our automated decision making, you may contact us as set forth in the "Contact Us" section below. De-identified and Aggregated Information . We may use personal information and other information about you to create de-identified and/or aggregated information, such as de-identified demographic information, information about the device from which you access our Services, or other analyses we create. For example, we may collect system-wide information to ensure availability of the platform, or measure aggregate data trends to analyze and optimize our Services. Share Content with Friends or Colleagues. Our Services may offer various tools and functionalities. For example, we may allow you to provide information about your friends through our referral services. Our referral services may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services. Please only share with us contact information of people with whom you have a relationship (e.g., relative, friend neighbor, or co-worker). 4. HOW WE DISCLOSE YOUR INFORMATION We disclose your information to third parties for a variety of business purposes, including to provide our Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below. A. Disclosures to Provide our Services The categories of third parties with whom we may share your information are described below. Service Providers . We may share your personal information with our third-party service providers who use that information to help us provide our Services. This includes service providers that provide us with IT support, hosting, payment processing, customer service, and related services. For example, our Shop site is run by Shopify, who handle your shipping details on our behalf. Business Partners . We may share your personal information with business partners to provide you with a product or service you have requested. We may also share your personal information to business partners with whom we jointly offer products or services. Other Users . As described above in the "Personal Information We Collect" section of this Privacy Policy, our Service allows Users to share their profiles, and any posts, chats, etc. with other Users and with the general public, including to those who do not use our Services. APIs/SDKs . We may use third-party Application Program Interfaces ("APIs") and Software Development Kits ("SDKs") as part of the functionality of our Services. For more information about our use of APIs and SDKs, please contact us as set forth in the "Contact Us" section below. B . Disclosures to Protect Us or Others We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our, or others' rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity. C. Disclosure in the Event of Merger, Sale, or Other Asset Transfers If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract. 5. YOUR PRIVACY CHOICES AND RIGHTS Your Privacy Choices . The privacy choices you may have about your personal information are determined by applicable law and are described below. Email Communications . If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding our Services or updates to our Terms or this Privacy Policy). Mobile Devices . We may send you push notifications through our mobile application. You may opt out from receiving these push notifications by changing the settings on your mobile device. "Do Not Track." Do Not Track (" DNT ") is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers. Cookies and Interest-Based Advertising . You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, our Services may not work properly. Please note that cookie-based opt-outs are not effective on mobile applications. Please note you must separately opt out in each browser and on each device. Your Privacy Rights . In accordance with applicable law, you may have the right to: Access Personal Information about you, including: (i) confirming whether we are processing your personal information; (ii) obtaining access to or a copy of your personal information; Request Correction of your personal information where it is inaccurate, incomplete or outdated. In some cases, we may provide self-service tools that enable you to update your personal information; Request Deletion, Anonymization or Blocking of your personal information when processing is based on your consent or when processing is unnecessary, excessive or noncompliant; Request Restriction of or Object to our processing of your personal information when processing is noncompliant; Withdraw Your Consent to our processing of your personal information. If you refrain from providing personal information or withdraw your consent to processing, some features of our Service may not be available; Request Data Portability and Receive an Electronic Copy of Personal Information that You Have Provided to Us; Be Informed about third parties with which your personal information has been shared; and Request the Review of Decisions Taken Exclusively Based on Automated Processing if such decisions could affect your data subject rights. If you would like to exercise any of these rights, please contact us as set forth in "Contact Us" below. We will process such requests in accordance with applicable laws. 6. INTERNATIONAL DATA TRANSFERS All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We always strive to safeguard your information consistent with the requirements of applicable laws. 7. RETENTION OF PERSONAL INFORMATION We store the personal information we collect as described in this Privacy Policy for as long as you use our Services or as necessary: to fulfill the purpose or purposes for which it was collected, to provide our Services, to resolve disputes, to establish legal defenses, to conduct audits, to pursue legitimate business purposes, to enforce our agreements, and to comply with applicable laws. 8. SUPPLEMENTAL DISCLOSURES FOR CALIFORNIA RESIDENTS Refer-a-Friend and Similar Incentive Programs . As described above in the How We Use Your Personal Information section ("Share Content with Friends or Colleagues" subsection), we may offer referral programs or other incentivized data collection programs. For example, we may offer incentives to you such as discounts or promotional items or credit in connection with these programs, wherein you provide your personal information in exchange for a reward, or provide personal information regarding your friends or colleagues (such as their email address) and receive rewards when they sign up to use our Services. (The referred party may also receive rewards for signing up via your referral.) These programs are entirely voluntary and allow us to grow our business and provide additional benefits to you. The value of your data to us depends on how you ultimately use our Services, whereas the value of the referred party's data to us depends on whether the referred party ultimately becomes a User or Forem Operator and uses our Services. Said value will be reflected in the incentive offered in connection with each program. Accessibility . This Privacy Policy uses industry-standard technologies and was developed in line with the World Wide Web Consortium's Web Content Accessibility Guidelines, version 2.1* . * If you wish to print this policy, please do so from your web browser or by saving the page as a PDF. California Shine the Light . The California "Shine the Light" law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. Right for Minors to Remove Posted Content . Where required by law, California residents under the age of 18 may request to have their posted content or information removed from the publicly-viewable portions of the Services by contacting us directly as set forth in the "Contact Us" section below or by logging into their account and removing the content or information using our self-service tools. 9. SUPPLEMENTAL NOTICE FOR NEVADA RESIDENTS If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. You can exercise this right by contacting us as set forth in the "Contact Us\" section below with the subject line "Nevada Do Not Sell Request" and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Information as sales are defined in Nevada Revised Statutes Chapter 603A. If you have any questions, please contact us as set forth below. 10. CHILDREN'S INFORMATION The Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has uploaded personal information to our site without your consent, you may contact us as described in the "Contact Us" section below. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and terminate the child's account if applicable. 11. OTHER PROVISIONS Third-Party Websites or Applications . The Services may contain links to other websites or applications, and other websites or applications may reference or link to our Services. These third-party services are not controlled by us. 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https://github.com/miltivik	miltivik (miliS) · GitHub Skip to content Navigation Menu Toggle navigation Sign in Appearance settings Platform AI CODE CREATION GitHub Copilot Write better code with AI GitHub Spark Build and deploy intelligent apps GitHub Models Manage and compare prompts MCP Registry New Integrate external tools DEVELOPER WORKFLOWS Actions Automate any workflow Codespaces Instant dev environments Issues Plan and track work Code Review Manage code changes APPLICATION SECURITY GitHub Advanced Security Find and fix vulnerabilities Code security Secure your code as you build Secret protection Stop leaks before they start EXPLORE Why GitHub Documentation Blog Changelog Marketplace View all features Solutions BY COMPANY SIZE Enterprises Small and medium teams Startups Nonprofits BY USE CASE App Modernization DevSecOps DevOps CI/CD View all use cases BY INDUSTRY Healthcare Financial services Manufacturing Government View all industries View all solutions Resources EXPLORE BY TOPIC AI Software Development DevOps Security View all topics EXPLORE BY TYPE Customer stories Events & webinars Ebooks & reports Business insights GitHub Skills SUPPORT & SERVICES Documentation Customer support Community forum Trust center Partners Open Source COMMUNITY GitHub Sponsors Fund open source developers PROGRAMS Security Lab Maintainer Community Accelerator Archive Program REPOSITORIES Topics Trending Collections Enterprise ENTERPRISE SOLUTIONS Enterprise platform AI-powered developer platform AVAILABLE ADD-ONS GitHub Advanced Security Enterprise-grade security features Copilot for Business Enterprise-grade AI features Premium Support Enterprise-grade 24/7 support Pricing Search or jump to... Search code, repositories, users, issues, pull requests... --> Search Clear Search syntax tips Provide feedback --> We read every piece of feedback, and take your input very seriously. Include my email address so I can be contacted Cancel Submit feedback Saved searches Use saved searches to filter your results more quickly --> Name Query To see all available qualifiers, see our documentation . Cancel Create saved search Sign in Sign up Appearance settings Resetting focus You signed in with another tab or window. Reload to refresh your session. You signed out in another tab or window. Reload to refresh your session. You switched accounts on another tab or window. Reload to refresh your session. Dismiss alert {{ message }} miltivik Follow Overview Repositories 16 Projects 0 Packages 0 Stars 22 More Overview Repositories Projects Packages Stars miltivik Follow miliS miltivik Follow im a guy and love money xd 3 followers · 3 following Achievements x2 Achievements x2 Block or Report Block or report miltivik --> Block user Prevent this user from interacting with your repositories and sending you notifications. Learn more about blocking users . You must be logged in to block users. Add an optional note Maximum 250 characters. Please don't include any personal information such as legal names or email addresses. Markdown supported. This note will be visible to only you. Block user Report abuse Contact GitHub support about this user’s behavior. Learn more about reporting abuse . Report abuse Overview Repositories 16 Projects 0 Packages 0 Stars 22 More Overview Repositories Projects Packages Stars miltivik / README .md Hi 👋, I'm Ismael A passionate frontend developer from Uruguay 🔭 I’m currently working on Argus Box 🌱 I’m currently learning Python and React 👨‍💻 All of my projects are available at ismaeldesign.framer.website 💬 Ask me about react or ui library 📫 How to reach me ismamed4@gmail.com ⚡ Fun fact Always learn something new Connect with me: Languages and Tools: Popular repositories Loading miltivik miltivik Public Config files for my GitHub profile. cobblecity cobblecity Public Python Award-zetris Award-zetris Public JavaScript portfolio-ismael portfolio-ismael Public JavaScript storage_management_solution storage_management_solution Public Forked from adrianhajdin/storage_management_solution TypeScript system-prompts-and-models-of-ai-tools system-prompts-and-models-of-ai-tools Public Forked from x1xhlol/system-prompts-and-models-of-ai-tools FULL v0, Cursor, Manus, Same.dev, Lovable, Devin, Replit Agent, Windsurf Agent & VSCode Agent (And other Open Sourced) System Prompts, Tools & AI Models. Something went wrong, please refresh the page to try again. If the problem persists, check the GitHub status page or contact support . Uh oh! There was an error while loading. Please reload this page . Footer © 2026 GitHub, Inc. Footer navigation Terms Privacy Security Status Community Docs Contact Manage cookies Do not share my personal information You can’t perform that action at this time.	2026-01-13T08:47:41
https://github.com/EmberNoGlow	EmberNoGlow (EmberNoGlow) · GitHub Skip to content Navigation Menu Toggle navigation Sign in Appearance settings Platform AI CODE CREATION GitHub Copilot Write better code with AI GitHub Spark Build and deploy intelligent apps GitHub Models Manage and compare prompts MCP Registry New Integrate external tools DEVELOPER WORKFLOWS Actions Automate any workflow Codespaces Instant dev environments Issues Plan and track work Code Review Manage code changes APPLICATION SECURITY GitHub Advanced Security Find and fix vulnerabilities Code security Secure your code as you build Secret protection Stop leaks before they start EXPLORE Why GitHub Documentation Blog Changelog Marketplace View all features Solutions BY COMPANY SIZE Enterprises Small and medium teams Startups Nonprofits BY USE CASE App Modernization DevSecOps DevOps CI/CD View all use cases BY INDUSTRY Healthcare Financial services Manufacturing Government View all industries View all solutions Resources EXPLORE BY TOPIC AI Software Development DevOps Security View all topics EXPLORE BY TYPE Customer stories Events & webinars Ebooks & reports Business insights GitHub Skills SUPPORT & SERVICES Documentation Customer support Community forum Trust center Partners Open Source COMMUNITY GitHub Sponsors Fund open source developers PROGRAMS Security Lab Maintainer Community Accelerator Archive Program REPOSITORIES Topics Trending Collections Enterprise ENTERPRISE SOLUTIONS Enterprise platform AI-powered developer platform AVAILABLE ADD-ONS GitHub Advanced Security Enterprise-grade security features Copilot for Business Enterprise-grade AI features Premium Support Enterprise-grade 24/7 support Pricing Search or jump to... Search code, repositories, users, issues, pull requests... --> Search Clear Search syntax tips Provide feedback --> We read every piece of feedback, and take your input very seriously. Include my email address so I can be contacted Cancel Submit feedback Saved searches Use saved searches to filter your results more quickly --> Name Query To see all available qualifiers, see our documentation . Cancel Create saved search Sign in Sign up Appearance settings Resetting focus You signed in with another tab or window. Reload to refresh your session. You signed out in another tab or window. Reload to refresh your session. You switched accounts on another tab or window. Reload to refresh your session. Dismiss alert {{ message }} EmberNoGlow Follow Overview Repositories 13 Projects 0 Packages 0 Stars 20 More Overview Repositories Projects Packages Stars EmberNoGlow Follow EmberNoGlow EmberNoGlow Follow Just a dude, a mid-level on Godot / Python developer and Rust beginner 3 followers · 13 following Bluesky @embernoglow.bsky.social https://dev.to/embernoglow Block or Report Block or report EmberNoGlow --> Block user Prevent this user from interacting with your repositories and sending you notifications. Learn more about blocking users . You must be logged in to block users. Add an optional note Maximum 250 characters. Please don't include any personal information such as legal names or email addresses. Markdown supported. This note will be visible to only you. Block user Report abuse Contact GitHub support about this user’s behavior. Learn more about reporting abuse . Report abuse Overview Repositories 13 Projects 0 Packages 0 Stars 20 More Overview Repositories Projects Packages Stars Pinned Loading Merging-Meshes-Godot Merging-Meshes-Godot Public Optimize your 3d scenes with Merging Meshes. GDScript 14 1 SDF-Model-Editor-Demo SDF-Model-Editor-Demo Public This is a project in which I created rendering and full interaction with sdf primitives. Using Python, GLSL, Imgui, glfw, pyopengl. Python 2 Procedural-Terrain-Generator-for-Godot Procedural-Terrain-Generator-for-Godot Public Procedural terrain generation for Godot 4 based on MeshInstance3D and a height map. GDScript 12 Raymarching-Mountains Raymarching-Mountains Public A fast, powerful, and optimized plugin for creating procedural background mountains using RayMarching. GDScript 6 1 Godot-SceneBuilder Godot-SceneBuilder Public SceneBuilder allows you to procedurally scatter meshes in various patterns (Circle, Grid, or Custom) and automatically merges them into a single MeshInstance3D for optimized rendering. GDScript 9 1 Something went wrong, please refresh the page to try again. If the problem persists, check the GitHub status page or contact support . Uh oh! There was an error while loading. Please reload this page . Footer © 2026 GitHub, Inc. Footer navigation Terms Privacy Security Status Community Docs Contact Manage cookies Do not share my personal information You can’t perform that action at this time.	2026-01-13T08:47:41
https://dev.to/ajtiti/ajtiti-32-dlaczego-warto-zostac-programista	AjTiTi #32 - Dlaczego warto zostać programistą? - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close AjTiTi [PL] Follow AjTiTi #32 - Dlaczego warto zostać programistą? Jan 7 '22 play Ostatnio było trochę narzekania na naszą pracę, ale poza zadami, jest też wiele walet w byciu programistą! Zapraszamy do kolejnej luźnej pogawędki w tym temacie. Episode source Personal Trusted User Create template Templates let you quickly answer FAQs or store snippets for re-use. Submit Preview Dismiss Your browser does not support the audio element. 1x initializing... × 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://dev.to/favour_okhioya_9b7d7bd62f	Favour Okhioya - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close Follow User actions Favour Okhioya I just that person with ideas Location Lagos Nigeria Joined Joined on Jun 16, 2025 Email address favourokhioya2006@gmail.com More info about @favour_okhioya_9b7d7bd62f Badges Writing Debut Awarded for writing and sharing your first DEV post! Continue sharing your work to earn the 4 Week Writing Streak Badge. Got it Close Currently learning How to create an app that have people instrest at heart Available for Web developer and app builder that could turn my idea into reality Post 2 posts published Comment 1 comment written Tag 1 tag followed How to turn my idea to reality Favour Okhioya Favour Okhioya Favour Okhioya Follow Jun 16 '25 How to turn my idea to reality # webdev # ai Comments 1 comment 1 min read Want to connect with Favour Okhioya? Create an account to connect with Favour Okhioya. You can also sign in below to proceed if you already have an account. Create Account Already have an account? Sign in Hi new here actually I am currently working on an app want to get an insight kindly DM Favour Okhioya Favour Okhioya Favour Okhioya Follow Jun 16 '25 Hi new here actually I am currently working on an app want to get an insight kindly DM # webdev # programming Comments 1 comment 1 min read loading... 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://github.com/solutions/industry/healthcare	AI-Powered Platform for Secure Healthcare Solutions \| GitHub · GitHub Skip to content Navigation Menu Toggle navigation Sign in Platform AI CODE CREATION GitHub Copilot Write better code with AI GitHub Spark Build and deploy intelligent apps GitHub Models Manage and compare prompts MCP Registry New Integrate external tools DEVELOPER WORKFLOWS Actions Automate any workflow Codespaces Instant dev environments Issues Plan and track work Code Review Manage code changes APPLICATION SECURITY GitHub Advanced Security Find and fix vulnerabilities Code security Secure your code as you build Secret protection Stop leaks before they start EXPLORE Why GitHub Documentation Blog Changelog Marketplace View all features Solutions BY COMPANY SIZE Enterprises Small and medium teams Startups Nonprofits BY USE CASE App Modernization DevSecOps DevOps CI/CD View all use cases BY INDUSTRY Healthcare Financial services Manufacturing Government View all industries View all solutions Resources EXPLORE BY TOPIC AI Software Development DevOps Security View all topics EXPLORE BY TYPE Customer stories Events & webinars Ebooks & reports Business insights GitHub Skills SUPPORT & SERVICES Documentation Customer support Community forum Trust center Partners Open Source COMMUNITY GitHub Sponsors Fund open source developers PROGRAMS Security Lab Maintainer Community Accelerator Archive Program REPOSITORIES Topics Trending Collections Enterprise ENTERPRISE SOLUTIONS Enterprise platform AI-powered developer platform AVAILABLE ADD-ONS GitHub Advanced Security Enterprise-grade security features Copilot for Business Enterprise-grade AI features Premium Support Enterprise-grade 24/7 support Pricing Search or jump to... Search code, repositories, users, issues, pull requests... --> Search Clear Search syntax tips Provide feedback --> We read every piece of feedback, and take your input very seriously. Include my email address so I can be contacted Cancel Submit feedback Saved searches Use saved searches to filter your results more quickly --> Name Query To see all available qualifiers, see our documentation . Cancel Create saved search Sign in Sign up Resetting focus You signed in with another tab or window. Reload to refresh your session. You signed out in another tab or window. Reload to refresh your session. You switched accounts on another tab or window. Reload to refresh your session. Dismiss alert {{ message }} Solutions By industry Healthcare solutions Empower healthcare development with a secure, AI-powered platform By incorporating AI into developer workflows, you can build secure patient care solutions at scale. Start a free trial Contact sales A single, integrated, enterprise-ready platform Enhance patient care Facilitate rapid innovation so you can implement the latest technologies more reliably. Unlock engineering potential Empower developer collaboration, productivity, and creativity at scale. Streamline healthcare development Focus on delivering impactful patient outcomes by priming your engineering staff for growth. logos for 3M, Amplifon, Doctolib, Philips and Procter and Gamble Doctolib 3M Philips Amplifon Procter and Gamble Drive healthcare innovation with AI By enabling your developers to code up to 55% faster , you can stay ahead of advancements and innovate services while remaining secure and compliant. Explore GitHub Copilot Protect patient data Create more secure healthcare applications by detecting vulnerabilities in your codebase and preventing credentials from being exposed. Explore GitHub Advanced Security Automate manual tasks Make life easier for developers. Reduce time-to-market and improve responsiveness to patients and stakeholders by using enterprise-ready, scalable CI/CD. Explore GitHub Actions +88% more productivity with GitHub Enterprise 1min set-up time for largest repo with GitHub Codespaces ~25% increase in developer speed with GitHub Copilot Read how Doctolib fostered a culture of reusability and simplified the CI/CD process with GitHub. Read the customer story “ Healthcare organizations want a service that provides a world-class experience for patients and improves people’s lives. GitHub helps us meet and exceed those expectations. David Terol Program director at the Philips Software Center of Excellence 3M transforms its software toolchain to bring cutting-edge science to customers, faster. Read story Philips builds and deploys digital health technology faster with innersource on GitHub. Read story GitHub brings DevOps to life and enables streamlined developer experiences at Procter & Gamble. Read story DevOps strategies for healthcare innovation, amplified by GitHub Trusted by 90% of the Fortune 100, GitHub helps millions of developers and companies collaborate, build, and deliver secure software faster. And with thousands of DevOps integrations, developers can build smarter from day one with the tools they know and love—or discover new ones. Start a free trial Contact sales Additional Resources Find the right DevOps platform Narrow your search with the 2024 Gartner® Magic Quadrant™ for DevOps Platforms report. Get the Gartner report What is DevOps? By bringing people, processes, and products together, DevOps enables development teams to continuously deliver value. Learn more about DevOps Discover innersource This practice empowers developers to save time and energy by bringing methodologies from open source into their internal development. Read more on Innersouce Site-wide Links Subscribe to our developer newsletter Get tips, technical guides, and best practices. Twice a month. Subscribe Platform Features Enterprise Copilot AI Security Pricing Team Resources Roadmap Compare GitHub Ecosystem Developer API Partners Education GitHub CLI GitHub Desktop GitHub Mobile GitHub Marketplace MCP Registry Support Docs Community Forum Professional Services Premium Support Skills Status Contact GitHub Company About Why GitHub Customer stories Blog The ReadME Project Careers Newsroom Inclusion Social Impact Shop © 2026 GitHub, Inc. Terms Privacy (Updated 02/2024) 02/2024 Sitemap What is Git? Manage cookies Do not share my personal information GitHub on LinkedIn Instagram GitHub on Instagram GitHub on YouTube GitHub on X TikTok GitHub on TikTok Twitch GitHub on Twitch GitHub’s organization on GitHub English English Português (Brasil) Español (América Latina) 日本語 한국어 You can’t perform that action at this time.	2026-01-13T08:47:41
https://github.com/features/issues	GitHub Issues · Project planning for developers · GitHub Skip to content Navigation Menu Toggle navigation Sign in Platform AI CODE CREATION GitHub Copilot Write better code with AI GitHub Spark Build and deploy intelligent apps GitHub Models Manage and compare prompts MCP Registry New Integrate external tools DEVELOPER WORKFLOWS Actions Automate any workflow Codespaces Instant dev environments Issues Plan and track work Code Review Manage code changes APPLICATION SECURITY GitHub Advanced Security Find and fix vulnerabilities Code security Secure your code as you build Secret protection Stop leaks before they start EXPLORE Why GitHub Documentation Blog Changelog Marketplace View all features Solutions BY COMPANY SIZE Enterprises Small and medium teams Startups Nonprofits BY USE CASE App Modernization DevSecOps DevOps CI/CD View all use cases BY INDUSTRY Healthcare Financial services Manufacturing Government View all industries View all solutions Resources EXPLORE BY TOPIC AI Software Development DevOps Security View all topics EXPLORE BY TYPE Customer stories Events & webinars Ebooks & reports Business insights GitHub Skills SUPPORT & SERVICES Documentation Customer support Community forum Trust center Partners Open Source COMMUNITY GitHub Sponsors Fund open source developers PROGRAMS Security Lab Maintainer Community Accelerator Archive Program REPOSITORIES Topics Trending Collections Enterprise ENTERPRISE SOLUTIONS Enterprise platform AI-powered developer platform AVAILABLE ADD-ONS GitHub Advanced Security Enterprise-grade security features Copilot for Business Enterprise-grade AI features Premium Support Enterprise-grade 24/7 support Pricing Search or jump to... Search code, repositories, users, issues, pull requests... --> Search Clear Search syntax tips Provide feedback --> We read every piece of feedback, and take your input very seriously. Include my email address so I can be contacted Cancel Submit feedback Saved searches Use saved searches to filter your results more quickly --> Name Query To see all available qualifiers, see our documentation . Cancel Create saved search Sign in Sign up Resetting focus You signed in with another tab or window. Reload to refresh your session. You signed out in another tab or window. Reload to refresh your session. You switched accounts on another tab or window. Reload to refresh your session. Dismiss alert {{ message }} Features Navigation menu GitHub Copilot Security Actions Codespaces Issues Code review Discussions Code search GitHub Issues Project planning for developers Create issues, break them into sub-issues, track progress, add custom fields, and have conversations. Visualize large projects as tables, boards, or roadmaps, and automate everything with code. Start using projects Contact sales Logos for Shopify, Vercel, Stripe, Ford, and NASA Shopify Vercel Stripe Ford Nasa Break issues into sub-issues Tackle complex issues with sub-issues and track their status with progress indicators. Navigate the full scope of work all in one view. Streamline conversations Express ideas with GitHub Flavored Markdown, mention contributors, react with emoji, clarify with attachments, and see references from commits, pull requests, releases, and deploys. Coordinate by assigning contributors and teams, or by adding them to milestones and projects. All in a single timeline. Upload and attach videos to comments Dive into work faster with issue forms and templates Features Bored of boards? Switch to tables and roadmaps. Create views for how you work. Save views for sprints, backlogs, teams, or releases. Rank, group, sort, slice and filter to suit the occasion. Create swimlanes, share templates and set work in progress limits. No mouse? No problem. Every action you can take with the mouse has a keyboard shortcut or command. Filter, sort, group, and assign issues. Your hands never leave the keyboard. Custom fields Track metadata like iterations, priority, story points, dates, notes, and links. Add custom fields to projects and edit from the issue sidebar. Track progress with project insights Track the health of your current iteration cycle, milestone, or any other custom field you create with new project insights. Identify bottlenecks and issues blocking the team from making progress with the new burn up chart. Share best practices with project templates Create templates to share and reuse when getting started with a new project. Share inspiration across teams and get started with a single click. Manage work automatically Accelerate your project planning with workflows. Automatically triage issues, set values for custom fields, or archive issues. Manage work automatically Issues, where you need them Issues can be viewed, created, and managed in your browser, your favorite terminal, or on your phone or tablet. GitHub CLI View, update, and create issues without ever leaving your terminal. Learn more GitHub Mobile Create and manage issues on the go with our native iOS and Android mobile apps. Learn more What developers are saying “ The new planning and tracking functionality keeps my project management close to my code. I no longer find myself needing to reach for spreadsheets or 3P tools which go stale instantly. Dan Godfrey Development Manager Flexible project planning for developers Start using projects Contact sales Frequently asked questions What is GitHub Issues? We all need a way to plan our work, track issues, and discuss the things we build. Our answer to this universal question is GitHub Issues, and it’s built-in to every repository. GitHub’s issue tracking is unique because of our focus on simplicity, references, and elegant formatting. With GitHub Issues, you can express ideas with GitHub Flavored Markdown, assign and mention contributors, react with emojis, clarify with attachments and videos, plus reference code like commits, pull requests, and deploys. With task lists, you can break big issues into tasks, further organize your work with milestones and labels, and track relationships and dependencies. We built GitHub Issues for developers. It is simple, adaptable, and powerful. What are Projects? As teams and projects grow, how we work evolves. Tools that hard-code a methodology are too specific and rigid to adapt to any moment. Often, we find ourselves creating a spreadsheet or pulling out a notepad to have the space to think. Then our planning is disconnected from where the work happens. The new Projects connect your planning directly to the work your teams are doing and flexibly adapt to whatever your team needs at any point. Built like a spreadsheet, project tables give you a live canvas to filter, sort, and group issues and pull requests. You can use it, or the accompanying project board, along with custom fields, to track a sprint, plan a feature, or manage a large-scale release. What plans have access to Projects? All users have access to the free tier of GitHub Issues and Projects. For more information about paid tiers, see our pricing page . Will the new Projects experience be available in GitHub Enterprise Server? Yes! GitHub Enterprise Server (GHES) support follows our regular cadence of one to two quarters before enabling the on-premises functionality. Site-wide Links Subscribe to our developer newsletter Get tips, technical guides, and best practices. Twice a month. Subscribe Platform Features Enterprise Copilot AI Security Pricing Team Resources Roadmap Compare GitHub Ecosystem Developer API Partners Education GitHub CLI GitHub Desktop GitHub Mobile GitHub Marketplace MCP Registry Support Docs Community Forum Professional Services Premium Support Skills Status Contact GitHub Company About Why GitHub Customer stories Blog The ReadME Project Careers Newsroom Inclusion Social Impact Shop © 2026 GitHub, Inc. Terms Privacy (Updated 02/2024) 02/2024 Sitemap What is Git? Manage cookies Do not share my personal information GitHub on LinkedIn Instagram GitHub on Instagram GitHub on YouTube GitHub on X TikTok GitHub on TikTok Twitch GitHub on Twitch GitHub’s organization on GitHub English English Português (Brasil) Español (América Latina) 日本語 한국어 You can’t perform that action at this time.	2026-01-13T08:47:41
https://dev.to/apisyouwonthatepodcast/episode-13-the-swagger-of-openapi#main-content	Episode 13: The Swagger of OpenAPI - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close APIs You Won't Hate Follow Episode 13: The Swagger of OpenAPI May 5 '21 play Sparked by this tweet , Matt and Mike have an informal chat about the whole Swagger to OpenAPI transition and why OpenAPI hasn't really been able to step away from the shadow of Swagger. We discuss ways communities members can help with pushing the OpenAPI naming over using Swagger, how SEO plays a fair bit into the whole thing and why naming things is just plain hard. ★ Support this podcast on Patreon ★ Episode source Personal Trusted User Create template Templates let you quickly answer FAQs or store snippets for re-use. Submit Preview Dismiss Your browser does not support the audio element. 1x initializing... × 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://dev.to/report-abuse#main-content	Report abuse - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close Report abuse Thank you for reporting any abuse that violates our Code of Conduct and/or Terms and Conditions . We continue to try to make this environment a great one for everybody. If you are submitting a bug report, please create a GitHub issue in the main Forem repo. Rude or vulgar Harassment or hate speech Spam or copyright issue Inappropriate listings message/category Other Reported URL Message Please provide any additional information or context that will help us understand and handle the situation. Send Feedback 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://dev.to/anand12/hustle-culture	Hustle Culture - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close #WithAnand Follow Hustle Culture Sep 7 '21 play Hustle culture is all about constantly working. Those who believe in hustle culture try to devote as many hours as possible to working or hustling. Hustling is important but taking care of yourself is even more important. Read blog: https://leap2live.wordpress.com/2021/05/22/hustle-culture/ --- Send in a voice message: https://anchor.fm/anand12/message Episode source Personal Trusted User Create template Templates let you quickly answer FAQs or store snippets for re-use. Submit Preview Dismiss Your browser does not support the audio element. 1x initializing... × 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://www.suprsend.com/data-processing-addendum	Data Processing Addendum Product FEATURES Template Engine Powerful template editors for all channels App Inbox Fully customizable inbox for your app & website Analytics Deep data insights on notification performance Logs Real-time notifications logs for all channels Smart Routing Reach users where they are Branding Seamlessly manage multi-brand customization Workflows Craft complex notification workflows Bifrost Run notifications natively on data warehouse Preferences Develop user focused notifications Integrations Integrate any channel and provider within mins Solutions BY USECASES Transactional Real-time alerts like authentication, activity updates Batching & Digest Aggregate multiple alerts into one Collaboration & Action Alerts on cross-user activity Scheduled Notifications One-time or recurring alerts like reminders Multi-tenant Alerts tailored to your customer's preferences Announcement / Newsletters Feature releases, achievements, product & policy updates Pricing Docs Customers Blog Login Get Started For Free Login Sign up Data Processing Addendum This Data Processing Agreement and its Annexes (“DPA”) is incorporated into and forms part of the Customer Terms of Service between you and us (the “Agreement”). This DPA reflects the parties’ agreement with respect to (i) the Processing of Customer Personal Data by us as a Processor on your behalf, and (ii) the Processing of Controller Personal Data by each party as a Controller in connection with our enrichment products and your use of the tracking code. In case of any conflict or inconsistency with the terms of the Agreement, this DPA will take precedence over other terms in the Agreement to the extent of such conflict or inconsistency. Sections 3 through 9 of this DPA apply solely to the extent that is a Processor of Customer Personal Data in connection with the Subscription Services. Section 10 applies solely to the extent that Customer uses our enrichment products or the Tracking Code with Intent data sharing enabled, and each party is considered a Controller under Data Protection Laws. We update these terms from time to time. If you have an active subscription, we will let you know when we do through an in-app notice (or via email if you have subscribed to receive email notifications via the link in our General Terms). The term of this DPA will follow the term of the Agreement. Terms not otherwise defined in this DPA will have the meaning as set forth in the Agreement. 1. Definitions “California Personal Information” means Customer Personal Data that is subject to the protection of the CCPA. "CCPA" means California Civil Code Sec. 1798.100 et seq. (also known as the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 or "CPRA"). "Consumer," "Business," "Sell," "Service Provider," and "Share" will have the meanings given to them in the CCPA. “Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of Processing Personal Data. "Controller Personal Data" means Personal Data that each party processes as a Controller in connection with the enrichment products or the Tracking Code, and each party is considered a Controller under Data Protection Laws. “Customer Personal Data” means Personal Data contained within Customer Data that Processes as a Processor on behalf of Customer. “Customer Personal Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Customer Personal Data transmitted, stored, or otherwise Processed by us and/or our Sub-Processors in connection with the provision of the Subscription Services. "Customer Personal Data Breach" will not include unsuccessful attempts or activities that do not compromise the security of Customer Personal Data, including unsuccessful log-in attempts, pings, port scans, denial of service attacks, and other network attacks on firewalls or networked systems. "Data Privacy Framework" means the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework and the UK Extension to the EU-U.S. Data Privacy Framework self-certification programs (as applicable) operated by the U.S. Department of Commerce; as may be amended, superseded, or replaced. “Data Privacy Framework Principles” means the Principles and Supplemental Principles contained in the relevant Data Privacy Framework; as may be amended, superseded, or replaced. “Data Protection Laws” means all applicable worldwide legislation relating to data protection and privacy which applies to the Processing of Personal Data under the Agreement, including without limitation European Data Protection Laws, the CCPA, and other applicable U.S. federal and state privacy laws, and the data protection and privacy laws of Australia, Canada, Singapore, India, and Japan, in each case as amended, repealed, consolidated, or replaced from time to time. “Data Subject” means the individual to whom Personal Data relates. "Europe" means the European Union, the European Economic Area and/or their member states, Switzerland, and the United Kingdom. “European Data” means Customer Personal Data that is subject to the protection of European Data Protection Laws. "European Data Protection Laws" means data protection laws applicable in Europe, including: (i) Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (General Data Protection Regulation) ("GDPR"); (ii) Directive 2002/58/EC concerning the processing of Personal Data and the protection of privacy in the electronic communications sector; and (iii) applicable national implementations of (i) and (ii); or (iii) GDPR as it forms parts of the United Kingdom domestic law by virtue of Section 3 of the European Union (Withdrawal) Act 2018 ("UK GDPR"); and (iv) Swiss Federal Data Protection Act and its Ordinance ("Swiss DPA"); in each case, as may be amended, superseded, or replaced. “Instructions” means the written, documented instructions issued by Customer to, and directing to perform a specific or general action with regard to Customer Personal Data (including, but not limited to, depersonalizing, blocking, deletion, and making available). "Permitted Affiliates" means any of your Affiliates that (i) are permitted to use the Subscription Services pursuant to the Agreement, but have not signed their own separate agreement with us and are not a “Customer” as defined under the Agreement, (ii) qualify as a Controller of Customer Personal Data or Controller Personal Data, and (iii) are subject to European Data Protection Laws. “Personal Data” means any information relating to an identified or identifiable individual where such information is protected similarly as personal data, personal information, or personally identifiable information under Data Protection Laws. “Processing” means any operation or set of operations which is performed on Personal Data, encompassing the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction or erasure of Personal Data. The terms “Process,” “Processes,” and “Processed” will be construed accordingly. “Processor” means a natural or legal person, public authority, agency, or other body which Processes Personal Data on behalf of the Controller. "Restricted Transfer” means transfer of Personal Data originating from Europe to a country that does not provide an adequate level of protection within the meaning of applicable European Data Protection Laws. “Standard Contractual Clauses” means the standard contractual clauses annexed to the European Commission’s Decision (EU) 2021/914 of 4 June 2021 currently found at https://eur-lex.europa.eu/eli/dec_impl/2021/914 , as may be amended, superseded, or replaced. “Sub-Processor” means any Processor engaged by us or our Affiliates to assist in fulfilling our obligations with respect to the Processing of Customer Personal Data under the Agreement. Sub-Processors may include third parties or our Affiliates but will exclude any employee or consultant. “UK Addendum” means the International Data Transfer Addendum issued by the UK Information Commissioner under section 119A(1) of the Data Protection Act 2018 currently found at https://ico.org.uk/media/for-organisations/documents/4019539/international-data-transfer-addendum.pdf , as may be amended, superseded, or replaced. 2. Customer Responsibilities a. Compliance with Laws . Within the scope of the Agreement and your use of the services, you will be responsible for complying with all requirements that apply to you under Data Protection Laws with respect to your Processing of Personal Data. In particular but without prejudice to the generality of the foregoing, you acknowledge and agree that you will be solely responsible for: (i) the accuracy, quality, and legality of Customer Personal Data and the means by which you acquired such data; (ii) complying with all necessary transparency and lawfulness requirements under Data Protection Laws for the collection and use of Customer Personal Data, including providing adequate notices, obtaining any necessary consents and authorizations, and honouring opt-out preferences (particularly for use by Customer for marketing purposes); (iii) ensuring you have the right to transfer, or provide access to, the Customer Personal Data to us for Processing in accordance with the terms of the Agreement (including this DPA); (iv) complying with all laws applicable to any emails or other content created, sent, or managed through the Subscription Services (including those relating to obtaining consents to send emails, the content of emails, and email deployment practices); and (v) ensuring that your use of Controller Personal Data complies with Data Protection Laws and is strictly limited to the purposes set out in the Agreement (including this DPA). You will inform us without undue delay if you are not able to comply with your responsibilities under this 'Compliance with Laws' section or Data Protection Laws. b. Customer Instructions . You are responsible for ensuring that your Instructions to us regarding the Processing of Customer Personal Data comply with applicable laws, including Data Protection Laws. The parties agree that the Agreement (including this DPA), together with your use of the Subscription Service in accordance with the Agreement, constitute your complete Instructions to us in relation to ’s Processing of Customer Personal Data, so long as you may provide additional instructions during the Subscription Term that are consistent with the Agreement and the nature and lawful use of the Subscription Service. c. Security . You are responsible for independently determining whether the data security provided for in the Subscription Service adequately meets your obligations under Data Protection Laws. You are also responsible for your secure use of the Subscription Service, including protecting the security of Personal Data in transit to and from the Subscription Service (including to securely backup or encrypt such data). 3. Obligations as Processor a. Compliance with Instructions . We will only Process Customer Personal Data for the purposes described in this DPA or as otherwise agreed within the scope of your lawful Instructions, except where and to the extent otherwise required by applicable law. We are not responsible for compliance with any Data Protection Laws applicable to you or your industry that are not generally applicable to us. b. Conflict of Laws . If we become aware that we cannot Process Customer Personal Data in accordance with your Instructions due to a legal requirement under any applicable law, we will (i) promptly notify you of that legal requirement to the extent permitted by the applicable law; and (ii) where necessary, cease all Processing (other than merely storing and maintaining the security of the affected Customer Personal Data) until such time as you issue new Instructions with which we are able to comply. If this provision is invoked, we will not be liable to you under the Agreement for any failure to perform the applicable Subscription Services until such time as you issue new lawful Instructions with regard to the Processing. c. Security . We will implement and maintain appropriate technical and organizational measures to protect Customer Personal Data from Customer Personal Data Breaches, as described under Annex 2 to this DPA ("Security Measures"). Notwithstanding any provision to the contrary, we may modify or update the Security Measures at our discretion provided that such modification or update does not result in a material degradation in the protection offered by the Security Measures. d. Confidentiality . We will ensure that any personnel whom we authorize to Process Customer Personal Data on our behalf is subject to appropriate confidentiality obligations (whether a contractual or statutory duty) with respect to that Customer Personal Data. e. Customer Personal Data Breaches . We will notify you without undue delay after we become aware of any Customer Personal Data Breach and will provide timely information relating to the Customer Personal Data Breach as it becomes known or reasonably requested by you. At your request, we will promptly provide you with such reasonable assistance as necessary to enable you to notify relevant Customer Personal Data Breaches to competent authorities and/or affected Data Subjects, if you are required to do so under Data Protection Laws. f. Deletion or Return of Customer Personal Data . We will delete or return all Customer Data, including Customer Personal Data (including copies thereof) Processed pursuant to this DPA, on termination or expiration of your Subscription Service. This term will apply except where we are required by applicable law to retain some or all of the Customer Data, or where we have archived Customer Data on back-up systems, which data we will securely isolate and protect from any further Processing and delete in accordance with our deletion practices. You may request the deletion of your account after expiration or termination of your subscription by writing to us at support@suprsend.com. We strongly recommend retrieving your Customer Data prior to the end of your Subscription Term. 4. Data Subject Requests The Subscription Service provides you with a number of controls that you can use to retrieve, correct, delete, or restrict Customer Personal Data, which you can use to assist you in connection with your obligations under Data Protection Laws, including your obligations relating to responding to requests from Data Subjects to exercise their rights under Data Protection Laws ("Data Subject Requests"). To the extent that you are unable to independently address a Data Subject Request through the Subscription Service, then upon your written request we will provide reasonable assistance to you to respond to any Data Subject Requests or requests from data protection authorities relating to the Processing of Customer Personal Data under the Agreement. You will reimburse us for the commercially reasonable costs arising from this assistance. If a Data Subject Request or other communication regarding the Processing of Customer Personal Data under the Agreement is made directly to us, we will promptly inform you and will advise the Data Subject to submit their request to you. You will be solely responsible for responding substantively to any such Data Subject Requests or communications involving Customer Personal Data. 5. Sub-Processors You agree we may engage Sub-Processors to Process Customer Personal Data on your behalf, and we do so in two primary categories, as outlined below. Categories of Sub-Processors: We may engage Sub-Processors in the following ways: ‍ a. Category 1: CRM & Marketing Sub-Processors We may engage Sub-Processors to assist with hosting and infrastructure, including those who have access solely to personal details of our customers (e.g., email addresses) but do not have access to customer data or customer’s customer data. Examples of such Sub-Processors include HubSpot and other similar service providers. b. Category 2: Full-Data Sub-Processors We may also engage Sub-Processors to assist with IT infrastructure and other services that require access to both customer data and customer’s customer data. These Sub-Processors support the overall IT environment or cloud services and may process both sets of data. Examples of such Sub-Processors include AWS, Clickhouse, Google Cloud Platform (GCP), Aiven, and similar service providers. Opt-In Sub-Processors and Notification: We have currently appointed, as Sub-Processors, the third parties and Affiliates listed in Annex 3 to this DPA, categorized by their role in processing either customer data or both customer and customer’s customer data. If you opt in to receive notifications of Sub-Processor changes, we will notify you at least 30 days prior to any such change. This notification will specify whether the new Sub-Processor falls into Category 1 or Category 2. Objection to New Sub-Processors: We will give you the opportunity to object to the engagement of new Sub-Processors on reasonable grounds relating to the protection of Customer Personal Data within 30 days of notifying you. If you object, the parties will discuss your concerns in good faith with a view to achieving a commercially reasonable resolution. If no such resolution can be reached, we will, at our sole discretion, either not appoint the new Sub-Processor or permit you to suspend or terminate the affected Subscription Service in accordance with the termination provisions of the Agreement without liability to either party (but without prejudice to any fees incurred by you prior to suspension or termination). Data Protection Terms and Responsibilities: Where we engage Sub-Processors, we will impose data protection terms on them that provide at least the same level of protection for Customer Personal Data as those in this DPA, to the extent applicable to the nature of the services provided by such Sub-Processors. We remain responsible for each Sub-Processor’s compliance with the obligations of this DPA and for any acts or omissions by such Sub-Processor that cause us to breach any of our obligations under this DPA. ‍ 6. Data Transfers You acknowledge and agree that we may access and Process Customer Personal Data on a global basis as necessary to provide the Subscription Service in accordance with the Agreement. In particular, Customer Personal Data may be transferred to and processed by (the United States, the European Union, and other jurisdictions where Affiliates and Sub-Processors have operations). Wherever Customer Personal Data is transferred outside its country of origin, each party will ensure that such transfers comply with the requirements of Data Protection Laws, including but not limited to the applicable transfer mechanisms required under the General Data Protection Regulation (GDPR) for EU-based customers. 7. Demonstration of Compliance We will make all information reasonably necessary to demonstrate compliance with this DPA available to you and allow for and contribute to audits, including inspections conducted by you or your auditor in order to assess compliance with this DPA, where required by applicable law. You acknowledge and agree that you will exercise your audit rights under this DPA by instructing us to comply with the audit measures described in this 'Demonstration of Compliance' section. You acknowledge that the Subscription Service is hosted by our hosting Sub-Processors who maintain independently validated security programs (including SOC 2 and ISO 27001) and that our systems are audited annually as part of SOC 2 compliance and regularly tested by independent third-party penetration testing firms. Upon request, we will supply (on a confidential basis) our SOC 2 report and summary copies of our penetration testing report(s) to you so that you can verify our compliance with this DPA. At your written request, we will provide written responses (on a confidential basis) to all reasonable requests for information made by you necessary to confirm our compliance with this DPA, provided that you will not exercise this right more than once per calendar year unless you have reasonable grounds to suspect noncompliance with the DPA. 8. Additional Provisions for European Data a. Scope . This 'Additional Provisions for European Data' section will apply only with respect to European Data that Processes on your behalf under the Agreement. b. Roles of the Parties . When Processing European Data in accordance with your Instructions, the parties acknowledge and agree that you are acting either as the Controller, or as a Processor on behalf of another Controller, and we are the Processor under the Agreement. c. Instructions . If we believe that your Instruction infringes European Data Protection Laws (where applicable), we will inform you without delay. d. Data Protection Impact Assessments and Consultation with Supervisory Authorities . To the extent that the required information is reasonably available to us, and you do not otherwise have access to the required information, we will provide reasonable assistance to you with any data protection impact assessments, and prior consultations with supervisory authorities (for example, the French Data Protection Agency (CNIL), the Berlin Data Protection Authority (BlnBDI) and the UK Information Commissioner's Office (ICO)) or other competent data privacy authorities to the extent required by European Data Protection Laws. e. Data Transfers . will not transfer European Data to any country or recipient not recognized as providing an adequate level of protection for Customer Personal Data (within the meaning of applicable European Data Protection Laws), unless it first takes all such measures as are necessary to ensure the transfer is in compliance with applicable European Data Protection Laws. Such measures may include (without limitation) (i) transferring such data to a recipient that is covered by a suitable framework or other legally adequate transfer mechanism recognized by the relevant authorities or courts as providing an adequate level of protection for Customer Personal Data, including the Data Privacy Framework; (ii) to a recipient that has achieved binding corporate rules authorization in accordance with European Data Protection Laws; or (iii) to a recipient that has executed the Standard Contractual Clauses in each case as adopted or approved in accordance with applicable European Data Protection Laws. 9. Additional Provisions for California Personal Information a. Scope . The 'Additional Provisions for California Personal Information' section of the DPA will apply only with respect to California Personal Information that Processes on your behalf under the Agreement. b. Roles of the Parties . When processing California Personal Information in accordance with your Instructions, the parties acknowledge and agree that you are a Business and we are a Service Provider for the purposes of the CCPA. c. Responsibilities . We certify that we will Process California Personal Information as a Service Provider strictly for the purpose of performing the Subscription Services and Consulting Services under the Agreement (the "Business Purpose") or as otherwise permitted by the CCPA, including as described in the 'Usage Data' section of our Privacy Policy. Further, we certify that we will not (i) Sell or Share California Personal Information; (ii) Process California Personal Information outside the direct business relationship between the parties, unless required by applicable law; or (iii) combine California Personal Information included in Customer Data with Personal Data that we collect or receive from another source (other than information we receive from another source in connection with our obligations as a Service Provider under the Agreement). d. Compliance . We will (i) comply with the obligations applicable to us as a Service Provider under the CCPA; (ii) provide the same level of protection for California Personal Information as is required by the CCPA; and (iii) notify you if we make a determination that we can no longer meet our obligations as a Service Provider under the CCPA. e. CCPA Audits . You will have the right to take reasonable and appropriate steps to help ensure that we use California Personal Information in a manner consistent with your obligations under the CCPA. Upon notice, you will have the right to take reasonable and appropriate steps in accordance with the Agreement to stop and remediate unauthorized use of California Personal Information. f. Not a Sale . The parties acknowledge and agree that the disclosure of California Personal Information by Customer to does not form part of any monetary or other valuable consideration exchanged between the parties. 10. Controller-to-Controller Terms a. Scope . This 'Controller-to-Controller Terms' section will apply to the extent that the parties Process Controller Personal Data in connection with Customer’s uses of our enrichment products and the Tracking Code. b. Roles of the Parties . The parties acknowledge and agree that they act as Controllers of Controller Personal Data and will comply with their respective obligations under Data Protection Laws when Processing Controller Personal Data. For clarity, nothing in the Agreement or this 'Controller-to-Controller Terms' section shall restrict in any way from collecting, using, or sharing data that would otherwise Process independently of Customer's use of the Subscription Services, including our enrichment products. When processing California Personal Information in accordance with your Instructions, the parties acknowledge and agree that you are a Business and we are a Service Provider for the purposes of the CCPA. c. Compliance with Laws . Each party will ensure that the Controller Personal Data it shares or makes available to the other party has been collected in compliance with Data Protection Laws, including (i) providing adequate notices and obtaining any required consents from Data Subjects; (ii) establishing a lawful basis for its Processing of Controller Personal Data; (iii) implementing appropriate technical and organizational measures to protect Controller Personal Data; and (iv) complying with any reporting obligations concerning personal data breaches involving Controller Personal Data. As between the parties, Customer is responsible for providing all necessary notices, consents, and opt-out mechanisms for the use of the Tracking Code, and ensuring that its website discloses the use of third-party tracking technology in compliance with Data Protection Laws. If a Data Subject contacts either party to exercise their rights under Data Protection Laws, the contacted party shall either fulfil the request directly or, if this is not feasible, promptly notify and coordinate with the other party to ensure the request is fulfilled in accordance with Data Protection Laws. Customer agrees to delete enrichment outputs if Customer determines that Customer does not have any independent lawful basis (or substantively similar terms) for Processing such data under Data Protection Laws. d. Demonstration of Compliance . If either party receives any complaint, notice, or communication from a supervisory authority or other governmental authority which relates to the other party's: (i) Processing of Controller Personal Data; or (ii) potential failure to comply with Data Protection Laws with respect to the Processing of Controller Personal Data, that party shall direct the supervisory authority or governmental authority to the other party and, in the case of intertwined obligations, claims, or Controller Personal Data at issue, shall provide reasonable assistance to the other party in responding to the supervisory authority or governmental authority. e. Security . We will implement and maintain reasonable security measures to protect Controller Personal Data. All Controller Personal Data is protected using appropriate physical, technical, and organizational measures. f. CCPA Compliance . To the extent that the CCPA applies to the Processing of Controller Personal Data, each party acknowledges and agrees that: (i) such Controller Personal Data is made available to the other party solely for the limited and specified purposes set forth in the Agreement; (ii) the party receiving such Controller Personal Data shall comply with and provide the same level of privacy protection as is required by the CCPA; (iii) the party receiving such Controller Personal Data shall promptly notify the other party if it determines it can no longer meet its obligations under the CCPA; and (iv) the party providing such Controller Personal Data shall have the right, upon reasonable notice, to take reasonable and appropriate steps to ensure that the receiving party uses the Controller Personal Data in a manner consistent with its obligations under the CCPA and stop and remediate unauthorized uses of the Controller Personal Data. 11. Transfer Mechanisms Where the transfer of Customer Personal Data or Controller Personal Data between the parties involves a Restricted Transfer and European Data Protection Laws require putting in place appropriate safeguards, and Customer will comply with the following: a. Data Privacy Framework . We participate in and certifies compliance with the Data Privacy Framework. Where and to the extent the Data Privacy Framework applies, We will use the Data Privacy Framework to lawfully receive Customer Personal Data and Controller Personal Data in the United States and will provide at least the same level of protection to such data as is required by the Data Privacy Framework Principles. We will inform you if we are unable to comply with this requirement. b. Standard Contractual Clauses . If European Data Protection Laws require that appropriate safeguards are put in place (for example, if the Data Privacy Framework does not cover the transfer and/or the Data Privacy Framework is invalidated), the Standard Contractual Clauses will be incorporated by reference and form part of the Agreement as follows: (A) In relation to Customer Personal Data that Processes as a Processor (i) the Module Two terms apply to the extent Customer is a Controller and the Module Three terms apply to the extent Customer is a Processor of Customer Personal Data; (ii) in Clause 7, the optional docking clause applies; (iii) in Clause 9, Option 2 applies and changes to Sub-Processors will be notified in accordance with the ‘Sub-Processors’ section of this DPA; (iv) in Clause 11, the optional language is deleted; (v) in Clauses 17 and 18, the parties agree that the governing law and forum for disputes for the Standard Contractual Clauses will be determined in accordance with the 'Contracting Entity; Applicable Law; Notice’ section of the Jurisdiction Specific Terms or, if such section does not specify an EU Member State, the Republic of Ireland (without reference to conflicts of law principles); (vi) the Annexes of the Standard Contractual Clauses will be deemed completed with the information set out in the Annexes of this DPA; and (vii) the supervisory authority that will act as competent supervisory authority will be determined in accordance with GDPR. (B) In relation to Controller Personal Data for which and Customer are each a Controller (i) the Module One terms apply; (ii) in Clause 7, the optional docking clause applies; (iii) in Clause 11, the optional language is deleted; (iv) in Clauses 17 and 18, the parties agree that the governing law and forum for disputes for the Standard Contractual Clauses will be determined in accordance with the 'Contracting Entity; Applicable Law; Notice’ section of the Jurisdiction Specific Terms or, if such section does not specify an EU Member State, the Republic of Ireland (without reference to conflicts of law principles); (v) the Annexes of the Standard Contractual Clauses will be deemed completed with the information set out in the Annexes of this DPA; and (vi) the supervisory authority that will act as competent supervisory authority will be the Irish Data Protection Commission. (C) In relation to Customer Personal Data and Controller Personal Data that is subject to the UK GDPR, the Standard Contractual Clauses will apply in accordance with sub-section (A) and the following modifications (i) the Standard Contractual Clauses will be modified and interpreted in accordance with the UK Addendum, which will be incorporated by reference and form an integral part of the Agreement; (ii) Tables 1, 2 and 3 of the UK Addendum will be deemed completed with the information set out in the Annexes of this DPA and Table 4 will be deemed completed by selecting “neither party”; and (iii) any conflict between the terms of the Standard Contractual Clauses and the UK Addendum will be resolved in accordance with Section 10 and Section 11 of the UK Addendum. (D) In relation to Customer Personal Data and Controller Personal Data that is subject to the Swiss DPA, the Standard Contractual Clauses will apply in accordance with sub-section (A) and the following modifications (i) references to "Regulation (EU) 2016/679" will be interpreted as references to the Swiss DPA; (ii) references to "EU," "Union," and "Member State law" will be interpreted as references to Swiss law; and (iii) references to the "competent supervisory authority" and "competent courts" will be replaced with the "the Swiss Federal Data Protection and Information Commissioner" and the "relevant courts in Switzerland." (E) In relation to Customer Personal Data that Processes as a Processor, you agree that by complying with our obligations under the 'Sub-Processors' section of this DPA, We fulfil its obligations under Section 9 of the Standard Contractual Clauses. For the purposes of Clause 9(c) of the Standard Contractual Clauses, you acknowledge that we may be restricted from disclosing Sub-Processor agreements but we will use reasonable efforts to require any Sub-Processor we appoint to permit it to disclose the Sub-Processor agreement to you and will provide (on a confidential basis) all information we reasonably can. You also acknowledge and agree that you will exercise your audit rights under Clause 8.9 of the Standard Contractual Clauses by instructing us to comply with the measures described in the 'Demonstration of Compliance' section of this DPA. (F) If and to the extent the Standard Contractual Clauses conflict with any provision of this DPA, the Standard Contractual Clauses will prevail to the extent of such conflict. Where the contracting entity under the Agreement is not us, such contracting entity will remain fully and solely responsible and liable to you for the performance of the Standard Contractual Clauses by us, and you will direct any instructions, claims or enquiries in relation to the Standard Contractual Clauses to such contracting entity. If cannot comply with its obligations under the Standard Contractual Clauses for any reason, and you intend to suspend or terminate the transfer of Personal Data to us, you agree to provide us with reasonable notice to enable us to cure such non-compliance and reasonably cooperate with us to identify what additional safeguards, if any, may be implemented to remedy such noncompliance. If we have not or cannot cure the non-compliance, you may suspend or terminate the affected part of the Subscription Service in accordance with the Agreement without liability to either party (but without prejudice to any fees you have incurred prior to such suspension or termination). c. Alternative Transfer Mechanism . In the event that is required to adopt an alternative transfer mechanism under European Data Protection Laws, in addition to or other than the mechanisms described above, such alternative transfer mechanism will apply automatically instead of the mechanisms described in this DPA (but only to the extent such alternative transfer mechanism complies with European Data Protection Laws), and you agree to execute such other documents or take such action as may be reasonably necessary to give legal effect such alternative transfer mechanism. 12. General Provisions a. Amendments . Notwithstanding anything else to the contrary in the Agreement and without prejudice to the ‘Compliance with Instructions’ or ‘Security’ sections of this DPA, we reserve the right to make any updates and changes to this DPA and the terms that apply in the ‘Amendment; No Waiver’ section of the General Terms will apply. b. Severability . If any individual provisions of this DPA are determined to be invalid or unenforceable, the validity and enforceability of the other provisions of this DPA will not be affected. c. Limitation of Liability. Each party and each of their Affiliates' liability, taken in aggregate, arising out of or related to this DPA (including any other data processing agreements between the parties) and the Standard Contractual Clauses, where applicable, whether in contract, tort or under any other theory of liability, will be subject to the limitations and exclusions of liability set out in the 'Limitation of Liability' section of the General Terms and any reference in such section to the liability of a party means aggregate liability of that party and all of its Affiliates under the Agreement (including this DPA). For the avoidance of doubt, if , Inc. is not a party to the Agreement, the ‘Limitation of Liability’ section of the General Terms will apply as between you and , Inc., and in such respect any references to ‘’, ‘we’, ‘us’ or ‘our’ will include both , Inc. and the entity that is a party to the Agreement. In no event will either party's liability be limited with respect to any individual's data protection rights under this DPA (including any other DPAs between the parties and the Standard Contractual Clauses, where applicable) or otherwise. d. Governing Law. This DPA will be governed by and construed in accordance with the ‘Contracting Entity; ‘Applicable Law; Notice’ sections of the Jurisdiction Specific Terms, unless required otherwise by Data Protection Laws. 13. Parties to this DPA a. Permitted Affiliates . By signing the Agreement, you enter into this DPA (including, where applicable, the Standard Contractual Clauses) on behalf of yourself and in the name and on behalf of your Permitted Affiliates. For the purposes of this DPA only, and except where indicated otherwise, the terms “Customer," “you,” and “your” will include you and such Permitted Affiliates. b. Authorization . The legal entity agreeing to this DPA as Customer represents that it is authorized to agree to and enter into this DPA for and on behalf of itself and, as applicable, each of its Permitted Affiliates. c. Remedies . The parties agree that (i) solely the Customer entity that is the contracting party to the Agreement will exercise any right or seek any remedy any Permitted Affiliate may have under this DPA on behalf of its Affiliates, and (ii) the Customer entity that is the contracting party to the Agreement will exercise any such rights under this DPA not separately for each Permitted Affiliate individually but in a combined manner for itself and all of its Permitted Affiliates together. The Customer entity that is the contracting entity is responsible for coordinating all Instructions, authorizations and communications with us under the DPA and will be entitled to make and receive any communications related to this DPA on behalf of its Permitted Affiliates. d. Other Rights . The parties agree that you will, when reviewing our compliance with this DPA pursuant to the ‘Demonstration of Compliance’ section, take all reasonable measures to limit any impact on us and our Affiliates by combining several audit requests carried out on behalf of the Customer entity that is the contracting party to the Agreement and all of its Permitted Affiliates in one single audit. Annex IA - Details of Processing - as Processor A. LIST OF PARTIES Data exporter: Name : The Customer, as defined in the Customer Terms of Service (on behalf of itself and Permitted Affiliates) Address: The Customer's address, as set out in the Order Form Contact person’s name, position, and contact details: The Customer's contact details, as set out in the Order Form and/or as set out in the Customer’s account Activities relevant to the data transferred under these Clauses: Processing of Customer Personal Data in connection with Customer's use of the Subscription Services under the Customer Terms of Service Role (controller/processor): Controller (either as the Controller; or acting in the capacity of a Controller, as a Processor, on behalf of another Controller) Data importer: Name: SuprStack Inc Address: 16192 Coastal Highway, Lewes, DE - 19958 Contact person’s name, position, and contact details: Gaurav Verma, Co-Founder, gaurav@suprsend.com Activities relevant to the data transferred under these Clauses: Processing of Customer Personal Data in connection with Customer's use of the Subscription Services under the Customer Terms of Service Role (controller/processor): Processor B. DESCRIPTION OF TRANSFER Categories of Data Subjects whose Personal Data is transferred You may submit Customer Personal Data in the course of using the Subscription Service, the extent of which is determined and controlled by you in your sole discretion, and which may include, but is not limited to Customer Personal Data relating to the following categories of Data Subjects: Your Contacts and other end users including your employees, contractors, collaborators, customers, prospects, suppliers and subcontractors. Data Subjects may also include individuals attempting to communicate with or transfer Customer Personal Data to your end users. Categories of Personal Data transferred You may submit Personal Data to the Subscription Services, the extent of which is determined and controlled by you in your sole discretion, and which may include but is not limited to the following categories of Personal Data: ‍ 1. Contact Information (as defined in the General Terms). 2. Any other Personal Data submitted by, sent to, or received by you, or your end users, via the Subscription Service. Sensitive Data Transferred and Applied Restrictions or Safeguards The processing of Sensitive Data is subject to the scope limitations, restrictions, and safeguards mutually agreed upon by the parties, as reflected in the Agreement. Frequency of the Transfer Continuous Nature of the Processing Customer Personal Data will be Processed in accordance with the Agreement (including this DPA) and may be subject to the following Processing activities: ‍ 1. Storage and other Processing necessary to provide, maintain and improve the Subscription Services provided to you; and/or 2. Disclosure in accordance with the Agreement (including this DPA) and/or as compelled by applicable laws. Purpose of the Transfer and Further Processing We will Process Customer Personal Data as necessary to provide the Subscription Services pursuant to the Agreement, as further specified in the Order Form, and as further instructed by you in your use of the Subscription Services. Period for which Personal Data will be retained Subject to the 'Deletion or Return of Customer Personal Data' section of this DPA, we will Process Customer Personal Data for the duration of the Agreement, unless otherwise agreed in writing. Annex 1B - Details of Processing - as Controller A. LIST OF PARTIES Data exporter/importer: Name: The Customer, as defined in the Customer Terms of Service (on behalf of itself and Permitted Affiliates) Address: The Customer's address, as set out in the Order Form Contact person’s name, position, and contact details: The Customer’s contact details, as set out in the Order Form and/or as set out in the Customer’s account Activities relevant to the data transferred under these Clauses: Processing of Controller Personal Data in connection with Customer’s use of enrichment products and the Tracking Code Role (controller/processor): Controller B. DESCRIPTION OF TRANSFER Categories of Data Subjects whose Personal Data is transferred Individuals associated with a company or other institution Categories of Personal Data transferred Professional data, which may include, but is not limited to, first and last name, business email address, business employer, business role, professional title, IP address, online identifiers, and other similar information Sensitive Data Transferred and Applied Restrictions or Safeguards The parties do not anticipate the transfer of sensitive data. Frequency of the Transfer Continuous Nature of the Processing Controller Personal Data will be Processed in accordance with the Agreement and may be subject to the following Processing activities: (1) storage and other Processing of Website Data (such as IP addresses and other online identifiers) and Professional Enrichment Data (such as business email addresses) by necessary to provide, maintain, append, improve, and develop ’s commercial dataset and the Subscription Services; and/or (2) disclosure in accordance with the Agreement and/or as compelled by applicable laws. Purpose of the Transfer and Further Processing Controller Personal Data will be transferred for the purposes contemplated in the Agreement, including to provide Customer with business information and to provide, maintain, append, improve, enhance, and develop’s commercial dataset and the Subscription Services. Period for which Personal Data will be Retained: Controller Personal Data will be Processed and retained by the parties in accordance with their respective data retention policies or as otherwise set out under the Agreement. Annex 2 - Security Measures We currently observe the Security Measures described in this Annex 2. All capitalized terms not otherwise defined herein will have the meanings as set forth in the General Terms. a. Information Security Policy We maintain and adhere to an internal, written Information Security Policy. b. Access Control i) Preventing Unauthorized Product Access Outsourced processing: We host our Service with outsourced cloud infrastructure providers. Additionally, we maintain contractual relationships with vendors in order to provide the Service in accordance with our DPA. We rely on contractual agreements, privacy policies, and vendor compliance programs in order to protect data processed or stored by these vendors. Physical and environmental security: We host our product infrastructure with multi-tenant, outsourced infrastructure providers. We do not own or maintain hardware located at the outsourced infrastructure providers’ data centers. Production servers and client-facing applications are logically and physically secured from our internal corporate information systems. The infrastructure providers' physical and environmental security controls are audited for SOC 2 Type II and ISO 27001 compliance, among other certifications. Authentication: We implement a uniform password policy for our customer products. Customers who interact with the products via the user interface must authenticate before accessing Customer Personal Data in their account. Authorization: Customer Data is stored in multi-tenant storage systems accessible to Customers via only application user interfaces and application programming interfaces. Customers are not allowed direct access to the underlying application infrastructure. The authorization model in each of our products is designed to ensure that only the appropriately assigned individuals can access relevant features, views, and customization options. Authorization to data sets is performed through validating the user’s permissions against the attributes associated with each data set. Application Programming Interface (API) access: Public product APIs may be accessed using authorization or private app tokens. ii) Preventing Unauthorized Product Use We implement industry standard access controls and detection capabilities for the internal networks that support its products. Access controls: Network access control mechanisms are designed to prevent network traffic using unauthorized protocols from reaching the product infrastructure. The technical measures implemented differ between infrastructure providers and include Virtual Private Cloud (VPC) implementations, security group assignment, and traditional firewall rules. Intrusion detection and prevention: We implement a Web Application Firewall (WAF) solution to protect hosted customer websites and other internet-accessible applications. The WAF is designed to identify and prevent attacks against publicly available network services. Static code analysis:	2026-01-13T08:47:41
https://www.suprsend.com/customers/how-refrens-increased-notification-engagement-by-144-with-suprsend-app-inbox	How Refrens Increased Notification Engagement by 144% with SuprSend App Inbox? Platform Workflows Craft notification workflows outside code Templates Powerful WYSIWYG template editors for all channels Analytics Get insights to improve notifications performance in one place Tenants Map your multi-tenant setup to scope notifications per tenant In-app Inbox Drop in a fully customizable, real-time inbox Preferences Allow users to decide which notifications they want to receive and on what channels Observability Get step-by-step detailed logs to debug faster Integrations Connect with the tools & providers you already use Solutions By Usecases Transactional Trigger real-time notifications based on user actions or system events Collaboration Notify users about mentions, comments, or shared activity Multi-tenant Customize templates, preferences & routing for each tenant Batching & Digest Group multiple updates into a single notification Scheduled Alerts Send timely notifications at fixed intervals or specific times Announcements / Newsletters Broadcast product updates or messages to all users Pricing Developers Documentation Quick Start Guides API References SuprSend CLI SDKs System Status Customers Resources Resources Blog Join our Slack Community Change logs Security Featured Blogs A complete guide on Notification Service for Modern Applications Build vs Buy For Notification Service Sign in Get a Demo Get Started How Refrens Increased Notification Engagement by 144% with SuprSend App Inbox? Industry Accounting Software Based in Bengaluru, India Business type Marketplace Deployment method Cloud Features used In-app Inbox,Batching & Digest Ready to start? Book a demo Challenge Refrens has a vast community of over 100,000 freelancers on their platform. They wanted to build social features that could trigger user engagement without overwhelming their users and development team. Solution Refrens integrated SuprSend's React SDK to set up an interactive app inbox within 60 minutes. They also used the time-based batching function to prevent notification fatigue and set up cross-channel notifications with preference management for users. Outcome Refrens has seen a significant increase in user engagement rates by 144% after implementing app inbox notifications, while saving up to two full-time development resources. "We explored building our own system but soon realized it would take significant time and effort. SuprSend already had the feature depth and expertise we needed to implement notifications the right way." Naman Sarawagi Co-Founder & CEO, Refrens Refrens streamlines the daily operations of freelancers and SaaS businesses through a suite of tools, including lead management software, invoicing, and bookkeeping. However, their true differentiator lies in their emphasis on P2P networking, enabling freelancers and agencies to connect and grow their businesses. With a vast community of over 100,000 freelancers on their platform, Refrens wanted to introduce social features that would truly engage their users. And as with most social peer-to-peer platforms, if they could get their app inbox and notifications right, it would trigger a domino effect leading to improved engagement rates. To achieve this goal without overwhelming their development team, Refrens implemented SuprSend for scaling their notification infrastructure needs. Challenges in Building Social Features for Refrens Refrens sends out notifications for two specific use cases for encouraging user engagement: NOTIFICATION TYPE TRIGGER FROM PRIORITY VOLUME System Actions User Actions / Event Update High Low Social Actions Cross-user Actions Low High “There are some notifications where the frequency is very high. We didn’t want to send continuous emails. Hence we decided to go with app inbox where we could have easily doubled down on user engagement as notifications would be delivered when the user is in context and actively using our application.” Naman Sarawagi, Co-Founder & CEO at Refrens Additionally, Refrens' website is built on React, which adds complexity to managing notifications due to server-side rendering and state management, requiring a lot of engineering bandwidth upfront. After comparing their build vs buy option, Refrens finalized on SuprSend for the following reasons: Iteration Speed: Creating new notifications (under 10 minutes) which will be matching UI while handling scale ‍ Timely Relevance : Using batching & digest to improve notification relevance and user experience ‍ Channel Routing: Using channel routing capability with using email as fallback channel after a set time interval ‍ Observability : Understanding notification performance, and checking root cause for failures, with real-time logs App Inbox Integration Done in Under 60 Minutes With SuprSend’s React SDK integration , Refrens was able to set up their app inbox within just 60 minutes. This involved creating subscribers (using HMAC authentication ), and notification workflow , building templates (with variables), testing, and deploying the system for their users. While Refrens focused on building notification UI native to their website, we handled the technical aspects of delivering the right notification experience to the users. Building Interactive App Inbox with React Headless Components Refrens leveraged React headless components to create a visually appealing and interactive app inbox, seamlessly integrating JSON data to incorporate additional components such as personalized avatars, clickable links, dynamic CTAs, and matching UI themes. Our SDK handled the backend infrastructure of fetching notifications, tracking unread notifications, marking notifications read/ unread, and monitoring notification clicks. ‍ Check app inbox customization capabilities here: Customize Inbox (suprsend.com) Additional JSON payload sent in templates With our SDK handling the Refrens' app inbox notification system, their development team was freed up to focus on other core business use cases. Batching & Smart Channel Routing in the same Workflow Refrens implemented our time-based batching system (time-window-based aggregation and event coalescing), which helped to minimize network overhead and improve the scalability of the notification system. This grouping of notifications of the same category within a specified time interval ensured that users receive only one notification instead of being bombarded with multiple ones, preventing notification fatigue. Refrens also set up cross-channel notifications to ensure important notifications reached their users on fallback channels in a meaningful manner. Their time to live for messages was 6 hours, with their primary channel as app inbox, and email as a secondary fallback channel. We divided the time between the two channels, and if the user didn't check the app inbox notification within 3 hours, the email notification was triggered automatically. Once the user checked the app inbox notification in its timeframe, the email notification workflow got canceled. To give users more control, Refrens also utilized SuprSend’s preference management system, allowing users to choose which channels they prefer to receive notifications on. Centralized Reporting & Logs Once these backend capabilities were in place, Refrens relied on centralized reporting to track the success of their notifications. This allowed them to check the status of notifications, as well as their routing to different channels, and monitor the rate of views and clicks. All of this was done from a single dashboard, providing Refrens with a complete view of their notification system. Refrens used these real-time analytics to identify their customer's touchpoints and optimal interaction times for notifications. This allowed them to tailor future notifications based on new data metrics, resulting in a continuous increase in engagement (144% uptick compared to their initial notification system with email alone) due to more relevant delivery and frequency. Building Engaged Community Using Robust Notification Infrastructure Platform Refrens understood early that while creating an in-house notification system could be done, the challenges outweighed the benefits. Buildings all the above capabilities in-house would have easily cost up to 2 permanent engineering resources, which they saved with us. “We weren’t very sure on what type of notification system we needed during scaling. Building anything in-house would have required serious engineering efforts, and the maintenance alone would have cost 1–2 engineers permanently. Plus, implementing additional features on top of it like reporting systems would have added to the engineering backlog, which wasn’t worth it at this point. Thus, we chose to partner with SuprSend as the buy vs. build factor favored their expertise." Naman Sarawagi, Co-Founder & CEO at Refrens Refrens saw a 144% increase in user engagement with the app inbox notification system, resulting in higher customer satisfaction because timely and relevant notifications were sent when users were most active on the platform. With a native app inbox and streamlined notification system in place, Refrens continues to amaze its customers with timely and relevant notifications delivered right when they are most engaged in the platform, improving customer experience and engagement, all while saving precious development resources. Other success stories This is some text inside of a div block. This is some text inside of a div block. Ready to transform your notifications? Join thousands of product & engineering teams using SuprSend to build & ship better notifications faster. Get Started for Free Book a Demo PLATFORM Workflows Templates Preferences Observability Analytics Preferences In-app Inbox Multi-tenant Integrations CHANNELS Email SMS Mobile Push Web Push Whatsapp In-app Inbox & Toasts Slack MS Teams SOLUTIONS Transactional Collaboration Batching/Digest Scheduled Alerts Multi-tenant Newsletters DEVELOPERS Documentation Changelogs SDKs Github API Status RESOURCES Join our Community Blog Customer Stories Support SMTP Error Codes Email Providers Comparisons SMS Providers Comparisons SMS Providers Alternatives COMPANY Pricing Terms Privacy Security Sub-processors DPA Contact Us SuprSend for Startups © 2025 SuprStack Inc. All rights reserved. SuprSend By clicking “Accept All Cookies” , you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information. Preferences Deny Accept Privacy Preference Center When you visit websites, they may store or retrieve data in your browser. This storage is often necessary for the basic functionality of the website. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories may impact your experience on the website. Reject all cookies Allow all cookies Manage Consent Preferences by Category Essential Always Active These items are required to enable basic website functionality. Marketing Essential These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission. Personalization Essential These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location. Analytics Essential These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor. Confirm my preferences and close	2026-01-13T08:47:41
https://dev.to/owarup/comment/fndl	i like this :v - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close Discussion on: Episode 1: APIs and Bikes Go Together Great View post Collapse Expand   owarup owarup owarup Follow Location mex Work owar at java Joined Sep 26, 2019 • Sep 26 '19 Dropdown menu Copy link Hide i like this :v Like comment: Like comment: 1  like Like Comment button Reply Code of Conduct • Report abuse Are you sure you want to hide this comment? It will become hidden in your post, but will still be visible via the comment's permalink . Hide child comments as well Confirm For further actions, you may consider blocking this person and/or reporting abuse 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://dev.to/action-in-action/creating-great-internship-programs#main-content	Creating great internship programs - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close Agile in Action with Bill Raymond Follow Creating great internship programs Jan 9 '24 play 🌱 Cultivate success by leading with dignity with your internship programs. Robert Khoury, CEO of Agile Rainmakers, discusses his new book, "Internship Management: Principles for Designing an Exceptional Internship." In this podcast, you will learn the following: ✅ The nine principles to creating a great internship program ✅ How to foster a positive, enriching environment for continuous learning and growth ✅ The importance of 'dignity' in internships for a respectful and growth-centric experience. 🎉 Real-world examples to help you build a world-class internship program Episode source Personal Trusted User Create template Templates let you quickly answer FAQs or store snippets for re-use. Submit Preview Dismiss Your browser does not support the audio element. 1x initializing... × 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://docs.suprsend.com/docs/ios-push-template	iOS Push Template - SuprSend, Notification infrastructure for Product teams Skip to main content SuprSend, Notification infrastructure for Product teams home page Search... ⌘ K Community Trust Center Platform Status Postman Collection GETTING STARTED What is SuprSend? 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Navigation Channel Editors iOS Push Template Documentation API Reference Management API CLI Reference Developer Resources Changelog Documentation API Reference Management API CLI Reference Developer Resources Changelog Channel Editors iOS Push Template OpenAI Open in ChatGPT How to design simple iOS Push template with click action and image. OpenAI Open in ChatGPT Design Template You can design template with a simple form editor tool. You can add variables with Handlebarsjs language. You can check how the message will look in the preview section on the right side. Once designed, you can save the push notification template by clicking on Save Draft. When you are ready, you can Publish Draft by providing a name to the version. This will become the Live version, and will be used whenever the associated workflow is triggered. iOS Push notification fields description Field Description Title Small message text box. Note that this field will be displayed in single line only, and very long content can get curtailed. Use handlebarsjs to add variables. Body Large message text box. Use handlebarsjs to add variables. 📘 Note: By default, Clicking on the Notification will redirect the users to your iOS App. We’ll be soon be adding the option to add custom Action URL Adding dynamic content in iOS Push There will always be the case where you would require to add dynamic content to a template, so as to personalise it for your users. To achieve this, you can add variables in the template, which will be replaced with the dynamic content at the time of sending the message. You’ll need to pass these while triggering the communication from one of our frontend or backend SDKs. Here is a step-by-step guide on how to add dynamic content in iOS Push: 1 Declaring Variables in the global `Mock data` button If you are at this stage, it is assumed that you have declared the variables along with sample values in the global Mock data button. To see how to declare variables before using them in designing templates, refer to this section in the Templates documentation . 2 Using variables in the templates Once the variables are declared, you can use them while designing the iOS Push template. We support handlebarsjs to add variables in the template. As a general rule, all the variables have to be entered within double curly brackets: {{variable\_name}} If you have declared the variables in the global Mock data button, then they will come as auto-suggestions when you type a curly bracket { . This will remove the chances of errors like variable mismatch at the time of template rendering. Note that you will be able to enter a variable name even when you have not declared it inside the Mock data button. To manually enter the variable name, follow the handlerbarsjs guide here . Below is an example of how to enter variables in the template design. For illustration, we are using the same sample variable names that we declared in the Templates section: json Copy Ask AI { "array" : [ { "product_name" : "Aldo Sling Bag" , "product_price" : "3,950.00" }, { "product_name" : "Clarles & Keith Women Slipper, Biege, 38UK" , "product_price" : "2,549.00" }, { "product_name" : "RayBan Sunglasses" , "product_price" : "7,899.00" } ], "event" : { "location" : { "city" : "San Francisco" , "state" : "California" }, "order_id" : "11200123" , "first_name" : "Joe" }, "product_page" : "https://www.suprsend.com" } To enter a nested variable, enter in the format {{var1.var2.var3}} . E.g. to refer to city in the example above, you need to enter {{event.location.city}} To refer to an array element, enter in format {{var1.[index].var2}}. E.g. to refer to product_name of the first element of the array array , enter {{array.[0].product_name}}` If you have any space in the variable name, enclose it in square bracket {{event.[first name]}} You will be able to see the sample values in the Preview section, as well as in the Live version when you publish a draft. If you cannot see your variable being rendered with the sample value, check one of the following: Make sure you have entered the variable name and the sample value in the Mock data button. Make sure you have entered the correct variable name in the template, as per the handlebarsjs guideline. What happens if there is variable mismatch at the time of sending? At the time of sending communication, if there is a variable present in the template whose value is not rendered due to mismatch or missing, SuprSend will simply discard the template and not send that particular notification to your user. Please note that the rest of the templates will be sent. E.g. if there is an error in rendering iOS Push template, but email template is successfully rendered, iOS Push notification will not be triggered, but email notification will be triggered by SuprSend. Was this page helpful? Yes No Suggest edits Raise issue Previous Web Push Template How to design Webpush template with customisation options to add action buttons and image. Next ⌘ I x github linkedin youtube Powered by On this page Design Template iOS Push notification fields description Adding dynamic content in iOS Push	2026-01-13T08:47:41
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https://dev.to/dotnet-rocks/bunit-update-with-egil-hansen#main-content	bUnit Update with Egil Hansen - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close .NET Rocks! Follow bUnit Update with Egil Hansen Oct 19 '23 play What's the latest with bUnit? Carl and Richard chat with Egil Hansen about his excellent testing library for Blazor. Egil digs into the ongoing improvements being made in Blazor and how bUnit can support those changes without having to rewrite tests - even .NET 8 shouldn't be a huge problem! The conversation also digs into the different sorts of open-source projects out there, including tooling like bUnit. Not all open source is created the same! Great thinking from an experienced builder of testing tools to make it easier to build reliable Blazor applications. Episode source Personal Trusted User Create template Templates let you quickly answer FAQs or store snippets for re-use. Submit Preview Dismiss Your browser does not support the audio element. 1x initializing... × 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://trueguard.io/docs#support	Trueguard - Your Automated Defense Against Fraudulent Users Product Pricing Documentation Blog Sign In Try it free Try it free Quick Start Documentation Event API JavaScript SDK Trueguard Documentation Everything you need to integrate fraud detection and user identification into your application. Get started in minutes with our comprehensive guides and API reference. Get Started API Reference Quick Start Get up and running with Trueguard in under 5 minutes. Read guide → API Reference Complete reference for all Trueguard API endpoints. Explore API → JavaScript SDK Official SDK for JavaScript. View SDK → Get started in minutes Getting started with Trueguard is simple: install the JavaScript package in your frontend, create a verification session, and set up an event sending to the Trueguard API in your backend. 1 Install the SDK npm install @trueguard/trueguard-js 2 Initialize the client and generate a verification session // Import the SDK import { Trueguard } from "@trueguard/trueguard-js"; // Initialize the client const client = new Trueguard({ apiKey: 'your-public-key' }); // Generate verification ID const verificationId = await client.verificationSession(); 3 In your backend, create a event with the verification ID import axios from 'axios'; const response = await axios.post( 'https://api.trueguard.io/v2/event', { action: "register", status: "success", verificationId, context: { ip, // Optional email, // Optional phone, // Optional }, user: { id: userId, email, // Optional }, }, { headers: { "x-api-key": 'API-KEY' }, } ); Popular Topics API Event API Learn how to verify users and detect fraud with our core API SDK JavaScript SDK Frontend integration guide for web applications Need help? Can't find what you're looking for? Our support team is here to help you get the most out of Trueguard. Contact Support Product Features Sign in Disposable Emails Free Tier Abusers Fake Accounts / Bots Resources Pricing Blog Knowledgebase Documentation Tools VPN and Proxy Checker IP Location Checker Temporary Email Checker Domain Age Checker Legal Terms of Service Privacy Policy Data processing agreement © 2026 Trueguard info@trueguard.io	2026-01-13T08:47:41
https://www.mrdbourke.com/ml-courses/	I teach AI and machine learning Daniel Bourke Home Now Machine Learning Posts Learn Machine Learning (courses I teach) ML Resources (things I recommend) About Newsletter Contact Book (Charlie Walks) YouTube Sign in Subscribe I teach AI and machine learning If you're a beginner and want to get started with AI and machine learning, I offer three video-based courses. All are through the Zero to Mastery Academy and are taught in apprenticeship style. Meaning, throughout the videos, I (or Andrei, my teaching partner) write code, you write code. 1. Zero to Mastery Data Science and Machine Learning and AI Bootcamp This course is for complete beginners and has zero prerequisites . Meaning, if you've never written code before, you're in the right place. The course will take you from zero code to writing Python (the most popular machine learning programming language) machine learning code across 40+ hours of video. Links: 🎥 Watch the first 10 hours of the course on YouTube 🤓 Read more on the course page 💻 Sign up to the course on Zero to Mastery 🎓 Purchase the course on Udemy 2. Zero to Mastery TensorFlow for Deep Learning This course is a follow-on from the first and specifically focuses on deep learning, a subset of machine learning with outstanding results in many fields. The ZTM TensorFlow course packs 60+ hours of video to take you from having a little experience with Python machine learning code to replicating state-of-the-art deep learning research papers. Links: 🎥 Watch the first 14 hours of the course on YouTube 🤓 Read more on the course page 📖 See the course prerequisites on learntensorflow.io (the online book version of the course) 💻 Sign up to the course on Zero to Mastery and start building deep learning models with TensorFlow 🎓 Purchase the course on Udemy 3. Zero to Mastery PyTorch for Deep Learning If you've got experience writing Python code and want to learn about machine learning and deep learning code first, this course is for you. We'll go through important machine learning concepts by writing PyTorch code. And since PyTorch is the most used framework for machine learning research, knowing how to read and write it means you'll be right at the cutting edge of the field. Links: 🎥 Watch the first 25 hours (over a day!) of the course on YouTube 🤓 Read more on the course page 📖 See the course prerequisites on learnpytorch.io (the online book version of the course) 💻 Sign up to the course on Zero to Mastery and start building deep learning models with PyTorch 🎓 Purchase the course on Udemy Questions If you have any further questions about the courses, feel free to email me . AI & Machine Learning Monthly Newsletter I also write a newsletter called AI & Machine Learning Monthly. It contains the latest and greatest (but not always the latest) things, resources and ideas from the wonderful world of machine learning. If you'd like to stay up-to-date with the field, you can get it delivered to your inbox one per month (free) by signing up to the Zero to Mastery newsletter . See an example Machine Learning Monthly from April 2024 . More resources (that aren't mine) For more beginner-friendly to intermediate courses and resource recommendations check out the machine learning courses, books and resources I recommend . Testimonials The following are screenshots of students' reviews of the course from my email and the ZTM Discord (each course comes with a very helpful online community). Daniel Bourke © 2026 Powered by Ghost	2026-01-13T08:47:41
https://dev.to/anand12/filter-apps-for-yourself-as-student-developer	Filter Apps for yourself as Student Developer - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close #WithAnand Follow Filter Apps for yourself as Student Developer Jul 10 '21 play Having useful apps in phones is very important now-a-days. And as a student you must use apps useful for you. In this new world of technology, there are various apps coming time to time to ease the life and work of peoples. As a student, you must have to use some apps that helps in your study, learning and creating contents. --- Send in a voice message: https://anchor.fm/anand12/message Episode source Personal Trusted User Create template Templates let you quickly answer FAQs or store snippets for re-use. Submit Preview Dismiss Your browser does not support the audio element. 1x initializing... × 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://x.com/en/tos	X Terms of Service Skip to main content Terms of Service <path opacity="0" d="M0 0h24v24H0z" /> <path d="M17.207 11.293l-7.5-7.5c-.39-.39-1.023-.39-1.414 0s-.39 1.023 0 1.414L15.086 12l-6.793 6.793c-.39.39-.39 1.023 0 1.414.195.195.45.293.707.293s.512-.098.707-.293l7.5-7.5c.39-.39.39-1.023 0-1.414z" /> </svg>" data-icon-arrow-left="<svg width="28px" height="28px" viewbox="0 0 28 28" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" focusable="false" role="none" class="twtr-icon u01b__icon-arrow-left"> <g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd" stroke-linecap="round"> <g transform="translate(-1216.000000, -298.000000)" stroke-width="2.25"> <g transform="translate(1200.000000, 282.000000)"> <g transform="translate(17.000000, 17.000000)"> <path d="M0.756410256,12.8589744 L25.7179487,12.8589744"></path> <path d="M13.2371795,25.3397436 L25.7179487,12.8589744"></path> <path d="M13.2371795,12.4807692 L25.3397436,0.378205128" transform="translate(19.288462, 6.429487) rotate(-90.000000) translate(-19.288462, -6.429487) "></path> </g> </g> </g> </g> </svg>" data-icon-chevron-down="<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" aria-hidden="true" focusable="false" role="none" class="twtr-icon"> <path opacity="0" d="M0 0h24v24H0z" /> <path d="M20.207 7.043c-.39-.39-1.023-.39-1.414 0L12 13.836 5.207 7.043c-.39-.39-1.023-.39-1.414 0s-.39 1.023 0 1.414l7.5 7.5c.195.195.45.293.707.293s.512-.098.707-.293l7.5-7.5c.39-.39.39-1.023 0-1.414z" /> </svg>" data-icon-close="<svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewbox="0 0 24 24" style="enable-background:new 0 0 24 24;" xml:space="preserve" aria-hidden="true" focusable="false" role="none" class="twtr-icon--md"> <g> <g> <defs> <rect id="SVGID_1_" x="-468" y="-1360" width="1440" height="3027" /> </defs> <clippath id="SVGID_2_"> <use xlink:href="#SVGID_1_" style="overflow:visible;" /> </clippath> </g> </g> <rect x="-468" y="-1360" class="st0" width="1440" height="3027" style="fill:rgb(0,0,0,0);stroke-width:3;stroke:rgb(0,0,0)" /> <path d="M13.4,12l5.8-5.8c0.4-0.4,0.4-1,0-1.4c-0.4-0.4-1-0.4-1.4,0L12,10.6L6.2,4.8c-0.4-0.4-1-0.4-1.4,0c-0.4,0.4-0.4,1,0,1.4 l5.8,5.8l-5.8,5.8c-0.4,0.4-0.4,1,0,1.4c0.2,0.2,0.4,0.3,0.7,0.3s0.5-0.1,0.7-0.3l5.8-5.8l5.8,5.8c0.2,0.2,0.5,0.3,0.7,0.3 s0.5-0.1,0.7-0.3c0.4-0.4,0.4-1,0-1.4L13.4,12z" /> </svg>" data-icon-search="<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" aria-hidden="true" focusable="false" role="none" class="twtr-icon"> <path opacity="0" d="M0 0h24v24H0z" /> <path d="M22.06 19.94l-3.73-3.73C19.38 14.737 20 12.942 20 11c0-4.97-4.03-9-9-9s-9 4.03-9 9 4.03 9 9 9c1.943 0 3.738-.622 5.21-1.67l3.73 3.73c.292.294.676.44 1.06.44s.768-.146 1.06-.44c.586-.585.586-1.535 0-2.12zM11 17c-3.308 0-6-2.692-6-6s2.692-6 6-6 6 2.692 6 6-2.692 6-6 6z" /> </svg>" data-icon-search-submit="<svg width="21" height="21" viewbox="0 0 21 21" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" role="none" class="twtr-icon"> <path fill-rule="evenodd" clip-rule="evenodd" d="M16.33 14.21L20.06 17.94C20.646 18.525 20.646 19.475 20.06 20.06C19.768 20.354 19.384 20.5 19 20.5C18.616 20.5 18.232 20.354 17.94 20.06L14.21 16.33C12.738 17.378 10.943 18 9 18C4.03 18 0 13.97 0 9C0 4.03 4.03 0 9 0C13.97 0 18 4.03 18 9C18 10.942 17.38 12.737 16.33 14.21ZM3 9C3 12.308 5.692 15 9 15C12.308 15 15 12.308 15 9C15 5.692 12.308 3 9 3C5.692 3 3 5.692 3 9Z" fill="white" /> </svg>" data-bg-color="white-neutral" data-root-page-title="Terms of Service" data-search-placeholder="Search" data-search-query-key="q" data-search-query-type="?" data-scribe-element="RJPO" data-scribe-section="u01b-navigation" data-cta-enabled="true" data-cta-text="Download PDF" data-cta-link="https://cdn.cms-twdigitalassets.com/content/dam/legal-twitter/site-assets/terms-of-service-2025-05-08/en/x-terms-of-service-2025-05-08.pdf" data-cta-link-new-tab="true"> Terms of Service We have made some updates to our Terms of Service. This version of the Terms of Service will go into effect on January 15, 2026. Until then, the current Terms of Service continue to apply. Summary of our Terms These Terms of Service (“Terms”) are part of the User Agreement – a legally binding contract governing your relationship with X. You should read these Terms in full, but here are a few key things you should take away: You will see advertising on the platform: In exchange for accessing the Services, X and our third-party providers and partners may display advertising to you. When posting Content and otherwise using the Services, you must comply with this User Agreement and Applicable Law: You are responsible for your use of the Services and your Content. You must comply with the User Agreement, including all applicable policies and rules, and all applicable laws. You must abide by the Services’ acceptable use terms: You may not access the Services in any way other than through the currently available, published interfaces that we provide. For example, this means that you cannot scrape the Services without X’s express written permission, try to work around any technical limitations we impose, or otherwise attempt to disrupt the operation of the Services. We have broad enforcement rights: X reserves the right to take enforcement actions against you if you do violate these terms, such as, for example, removing your Content, limiting visibility, discontinuing your access to X, or taking legal action. Certain jurisdictions, including the European Union and the United Kingdom, also impose obligations on X to enforce against not only illegal content but also categories of content deemed by law to be “harmful” or “unsafe.” As a result, your Content or account may be subject to restrictions in those jurisdictions. We may also suspend or terminate your account for other reasons, such as prolonged inactivity, risk of legal exposure, or commercial inviability. There are intellectual property licenses in these Terms: You retain ownership and rights to any of your Content you post or share, and you provide us with a broad, royalty-free license to make your Content available to the rest of the world and to let others do the same. Conversely, we provide you a license to use the software we provide as part of the Services, such as the X mobile application, solely for the purpose of enabling you to use and enjoy the benefit of the Services. Your use of the Services is at your own risk: We provide the Services on an “AS IS” and “AS AVAILABLE” basis, and we disclaim all warranties, responsibility, and liability to you or others to the extent permitted by law. You may be exposed to offensive or harmful Content posted by other users. The Services may change from time to time, and we may limit or terminate availability of the Services or particular features to you or other users at any time. You have remedies and redress mechanisms, but our liability is limited: You have a right to terminate this agreement at any time by deactivating your account and discontinuing use of the Services. Depending on your country of residence, we may not be liable for certain types of damages as described in the agreement, and in any event, our aggregate liability shall not exceed the greater of $100 USD or the amount you paid us, if any, in the past six months for the Services giving rise to the claim. Further, if you believe that your Content has been displayed on the Services in an unauthorized manner that constitutes copyright infringement, the reporting process is detailed in these Terms. If you are a recipient of the X Service in the United Kingdom, you may challenge enforcement actions (such as Content removal or account suspension) that breach these Terms by filing a complaint through our internal complaints process or by bringing a claim in a competent court, as provided under the Online Safety Act 2023. You can find details on how to file a complaint here . If you are a recipient of the X Service in the European Union, you may challenge certain decisions we make under the Digital Services Act (Regulation (EU) 2022/2065) via our internal process or via out-of-court dispute settlement as described here . Please also note that these Terms incorporate our Privacy Policy ( https://x.com/privacy ) as well as other terms applicable to your use of the Services and your Content. Finally, these Terms may vary depending on where you live, but in any case, you must be at least 13 years old to use X. If you live outside the European Union, EFTA States, or the United Kingdom, including if you live in the United States, the X User Agreement comprises these Terms of Service , our Privacy Policy , our Rules and Policies , and all incorporated policies. If you live in the European Union, EFTA States, or the United Kingdom, the X User Agreement comprises these Terms of Service , our Privacy Policy , our Rules and Policies , and all incorporated policies.   X Terms of Service If you live outside the European Union, EFTA States, or the United Kingdom, including if you live in the United States These Terms of Service (“Terms”) govern your relationship with us and your and other users’ access to and use of, and anything otherwise relating to, our or our corporate affilitates’ services, including our various websites, SMS, APIs, email notifications, applications, buttons, widgets, ads, commerce services, and our other covered services ( https://help.x.com/rules-and-policies/x-services-and-corporate-affiliates ) that link to these Terms (collectively, the “Services”), and any information, text, links, graphics, photos, audio, videos, or other materials or arrangements of materials uploaded, downloaded or appearing on the Services (collectively referred to as “Content”). By using the Services you agree to be bound by these Terms. These Terms are an agreement between you and X Corp., which provides X and the Services, with its registered office at 865 FM 1209, Building 2, Bastrop, TX 78602 U.S.A. The words “we,” “us,” and “our” mean X Corp. 1. Who May Use the Services 2. Privacy 3. Content on the Services 4. Using the Services 5. Disclaimers and Limitations of Liability 6. General   1. Who May Use the Services 2. Privacy 3. Content on the Services 4. Using the Services 5. Disclaimers and Limitations of Liability 6. General   1. Who May Use the Services You may use the Services only if you agree to form a binding contract with us and are not a person barred from receiving services under the laws of the applicable jurisdiction. In any case, you must be at least 13 years old to use the Services. If you are (i) accepting these Terms and/or using the Services, which constitutes acceptance of these Terms, or (ii) accepting these Terms in order to authorize the use of the Services on behalf of a minor (being any person under the age of majority in any given country), company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so or, as the case may be, have the authority to bind such minor and/or entity to these Terms. The words “you” and “your” as used in these Terms shall refer either to the person accepting these Terms or such minor (as defined in (i)) and/or the entity referenced in (ii), as applicable.   2. Privacy Our Privacy Policy ( https://x.com/privacy ) describes how we handle the information you provide to us when you use the Services. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information to the United States, Ireland, and/or other countries for storage, processing and use by us and our affiliates.   3. Content on the Services You are responsible for your use of the Services and for any Content, including anything referenced therein, you provide, create, post, or otherwise utilize, including any inputs, prompts, outputs, and/or information obtained or created through the Services. It is your responsibility to comply with all applicable laws, rules, policies, and regulations that are applicable to you or your Content, including on a third party’s or our affiliates’ services. You should only provide, create, or generate Content that you are comfortable sharing with others. Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted or otherwise obtained via the Services or endorse any alleged facts or opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. All Content, including anything referenced therein, is the sole responsibility of the person who posted, generated, inputted, or created such Content. We may not monitor or control the Content posted, generated, inputted, or created via the Services, and we cannot take responsibility for such Content. We reserve the right to remove Content that violates the User Agreement, including for example, copyright or trademark violations or other intellectual property misappropriation, impersonation, unlawful conduct, or harassment. Certain jurisdictions, including the European Union and the United Kingdom, impose obligations on us to enforce against categories of content deemed by law to be harmful or unsafe, such as bullying and humiliating content, content that promotes or encourages feeding or eating disorders, as well as content that encourages or makes available knowledge of methods of self-harm and suicide. As a result, your Content may be subject to restrictions as required by these jurisdictions. Information regarding specific policies and the process for reporting or appealing violations can be found in our Help Center ( https://help.x.com/rules-and-policies , https://help.x.com/rules-and-policies/x-report-violation#specific-violations , and https://help.x.com/managing-your-account/suspended-x-accounts ). If you believe that your Content has been copied in a way that constitutes copyright infringement, please report this by visiting our Copyright reporting form ( https://help.x.com/forms/ipi ) or contacting our designated copyright agent at: X Corp. Attn: Copyright Agent 865 FM 1209, Building 2 Bastrop, TX 78602 Reports: https://help.x.com/forms/ipi Email: copyright@x.com Your Rights and Grant of Rights in the Content You retain your rights to any Content, including anything referenced therein, you submit, input, create, generate, post, or display on or through the Services. What’s yours is yours — you own your Content (and your incorporated audio, photos, and videos are considered part of the Content). In choosing to submit, input, create, generate, post, or display Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, upload, download, and distribute such Content, including anything referenced therein, in any and all media or distribution methods now known or later developed, for any purpose. For clarity, these rights include, for example, curating, transforming, and translating. This license authorizes us to make your Content available to the rest of the world and to let others do the same. You agree that this license includes the right for us to (i) analyze text and other information you provide and to otherwise provide, promote, and improve the Services, including, for example, for use with and training of our machine learning and artificial intelligence models, whether generative or another type; and (ii) to make Content submitted to or through the Services available to other companies, organizations or individuals, including, for example, for improving the Services and the syndication, broadcast, distribution, repost, promotion or publication of such Content on other media and services, subject to our terms and conditions for such Content use. Such additional uses by us, or other companies, organizations or individuals, is made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through the Services as the use of the Services by you is hereby agreed as being sufficient compensation for the Content and grant of rights herein. We have an evolving set of rules for how ecosystem partners can interact with your Content on the Services. These rules exist to enable an open ecosystem with your rights in mind. You understand that we may modify or adapt your Content as it is distributed, syndicated, published, or broadcast by us and our partners and/or make changes to your Content in order to adapt the Content to different media. You represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for any Content that you input, submit, create, post, generate, or display on or through the Services. You agree and warrant that such Content does not contain material subject to copyright or other proprietary rights, unless you have obtained the necessary permissions or are otherwise legally entitled to post or otherwise use the material and to grant us the license described above.   4. Using the Services Please review our Rules and Policies , which are part of the User Agreement and outline conduct that is prohibited on the Services, as well as categories of content deemed by law to be harmful or unsafe in certain jurisdictions. You may use the Services only in compliance with these Terms and all applicable laws, rules and regulations. X takes enforcement actions when Content or user behavior is in violation of our Rules and Policies or in relation to sensitive media. You can review X’s enforcement options and how you can appeal our enforcement decision here . The Services evolve constantly. As such, the Services may change from time to time, at our discretion. We may stop (permanently or temporarily) providing the Services or any features within the Services to you or to users generally. We also retain the right to create limits on use and storage at our sole discretion at any time. We may also remove or refuse to distribute any Content on the Services, limit distribution or visibility of any Content on the service, suspend or terminate users, and reclaim usernames without liability to you. In consideration for our granting you access to and use of the Services, you agree that we and our third-party providers and partners may place advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce the Terms, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) respond to user support requests; or (v) protect the rights, property or safety of X, its users and the public. We do not disclose personally-identifying information to third parties except in accordance with our Privacy Policy . Certain services or features may be offered on X for which additional terms and conditions may apply in connection with your use of those services. By using or paying for any of these additional services, you agree to any additional terms applicable to those services, and those additional terms become part of our agreement with you. If any of the applicable additional terms conflict with these Terms, the additional terms will prevail while you are using those services to which they apply. If you use paid features, products, or services of the Services, you agree to the applicable Terms for Paid Services ( https://legal.x.com/purchaser-terms ). If you use developer features, products, or services of the Services, including but not limited to X for Websites ( https://developer.x.com/docs/x-for-websites ), X Cards ( https://developer.x.com/docs/x-for-websites/cards/overview/abouts-cards ), Public API ( https://developer.x.com/docs ), or Sign in with X ( https://docs.x.com/resources/fundamentals/authentication/guides/log-in-with-x ), you agree to our Developer Agreement ( https://developer.x.com/developer-terms/agreement ) and Developer Policy ( https://developer.x.com/developer-terms/policy ). If you want to reproduce, modify, create derivative works, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use the Services or Content on the Services, you must use the interfaces and instructions we provide, except as permitted through the Services, these Terms, or the terms provided on https://developer.x.com/developer-terms . Otherwise, all such actions are strictly prohibited. If you are a security researcher, you are required to comply with the rules of our Vulnerability Reporting Program ( https://hackerone.com/x ). The requirements set out in the preceding paragraph may not apply to those participating in our Vulnerability Reporting Program. If you use advertising features, products, or services of the Services in any way, including but not limited to self-service and managed service offerings, you agree that your use of the advertising features, products, and services as well as your advertisements are subject to the terms of our Master Services Agreement ( https://ads.x.com/terms ). Your Account You may need to create an account to use the Services. You are responsible for safeguarding your account, so use a strong password and limit its use to this account, and use two-factor authentication via an authenticator app or security key. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above. You can control most communications from the Services. We may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Services and your account, and you may not be able to opt-out from receiving them. If you added your phone number to your account and you later change or deactivate that phone number, you must update your account information to help prevent us from communicating with anyone who acquires your old number. Your License to Use the Services We give you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you as part of the Services. This license cannot be assigned, gifted, sold, shared or transferred in any other manner to any other individual or entity without X’s express written consent. This license has the sole purpose of enabling you to use and enjoy the benefit of the Services as provided on X, in the manner permitted by these Terms. The Services are protected by copyright, trademark, and other laws of both the United States and other countries. Nothing in the Terms gives you a right to use the X name or Twitter name or any of the X or Twitter trademarks, logos, domain names, other distinctive brand features, and other proprietary rights, and you may not do so without our express written consent. All right, title, and interest in and to the Services (excluding Content provided by users) are and will remain our and our licensors' exclusive property. Any feedback, comments, or suggestions you may provide regarding X, or the Services is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you. Misuse of the Services You also agree not to misuse the Services, for example, by interfering with them or accessing them using a method other than the interface and the instructions that we provide. You agree that you will not work around any technical limitations in the software provided to you as part of the Services, or reverse engineer, decompile or disassemble the software, except and only to the extent that applicable law expressly permits. You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, our computer systems, or the technical delivery systems of our providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to the applicable terms and conditions), unless you have been specifically allowed to do so in a separate agreement with us (NOTE: crawling or scraping the Services in any form, for any purpose without our prior written consent is expressly prohibited); (iv) attempt to circumvent, manipulate, or disable systems and Services, including through "jailbreaking", “prompt engineering or injection", or other methods intended to override or manipulate safety, security or other platform controls; (v) forge any TCP/IP packet header or any part of the header information in any email or posting; (vi) in any way use the Services to send altered, deceptive or false source-identifying information; (vii) engage in any conduct that violates our Platform Manipulation and Spam Policy or any other Rules and Policies , including our Misuse of Reporting Features Policy ; or (viii) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services. It is also a violation of these Terms to facilitate or assist others in violating these Terms, including by distributing products or services that enable or encourage violation of these Terms. Ending These Terms You may end your legal agreement with us at any time by deactivating your accounts and discontinuing your use of the Services. See https://help.x.com/managing-your-account/how-to-deactivate-x-account for instructions on how to deactivate your account and the Privacy Policy for more information on what happens to your information. We may suspend or terminate your account or cease providing you with all or part of the Services at any time if we reasonably believe: (i) you have violated these Terms or our Rules and Policies , (ii) you create risk or possible legal exposure for us; (iii) your account should be removed due to unlawful conduct; (iv) your account should be removed due to prolonged inactivity; or (v) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your account or the next time you attempt to access your account, depending on the circumstances. To the extent permitted by law, we may also terminate your account or cease providing you with all or part of the Services for any other reason or no reason at our convenience. In all such cases, the Terms shall terminate, including, without limitation, your license to use the Services, except that the following sections shall continue to apply: 2, 3, 5, 6, and the misuse provisions of Section 4 (“Misuse of the Services”). If you believe your account was terminated in error you can file an appeal following the steps found in our Help Center ( https://help.x.com/forms/account-access/appeals ). For the avoidance of doubt, these Terms survive the deactivation or termination of your account.   5. Disclaimers and Limitations of Liability The Services are Available "AS-IS" Your access to and use of the Services or any Content are at your own risk. You understand and agree that the Services are provided to you on an “AS IS” and “AS AVAILABLE” basis. The “X Entities” refers to X Corp., its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors. Without limiting the foregoing, to the maximum extent permitted under applicable law, THE X ENTITIES DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. The X Entities make no warranty or representation and disclaim all responsibility and liability for: (i) the completeness, accuracy, availability, timeliness, security or reliability of the Services or any Content; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services or any Content; (iii) the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services; and (iv) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from the X Entities or through the Services, will create any warranty or representation not expressly made herein. Limitation of Liability NOTWITHSTANDING ANY OTHER TERMS TO THE CONTRARY, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE X ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, RELIANCE OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY USER OR THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; OR (iv) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE X ENTITIES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (U.S. $100.00) OR THE AMOUNT YOU PAID US, IF ANY, IN THE PAST SIX MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM. THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT THE X ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. IN THE EVENT ANY PORTION OF THESE LIMITATION OF LIABILITY PROVISIONS IS DEEMED UNENFORCEABLE AS A MATTER OF LAW, THAT LIMITATION SHALL INSTEAD BE THE GREATEST LIMITATION PERMITTED BY LAW. BY AGREEING TO THESE TERMS OR USING THE SERVICES, YOU AGREE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THAT THE X ENTITIES ARE NOT RESPONSIBLE OR LIABLE TO YOU OR OTHERS FOR THE ACTIONS OR CONDUCT OF USERS AND THIRD PARTIES ON THE SERVICES, OR FOR ANY CONTENT USERS AND THIRD PARTIES SHARE ON THE SERVICES, INCLUDING OFFENSIVE, DEFAMATORY, ILLEGAL OR OTHER OBJECTIONABLE CONTENT. Liquidated Damages Protecting our users’ data and our system resources is important to us. You further agree that, to the extent permitted by applicable law, if you violate the Terms, or you induce or knowingly facilitate others to do so, in addition to all other legal remedies available to us, you will be jointly and severally liable to us for liquidated damages as follows for requesting, viewing, or accessing more than 1,000,000 posts (including reply posts, video posts, image posts, and any other posts) in any 24-hour period - $15,000 USD per 1,000,000 posts. You agree that these amounts are (i) a reasonable estimate of our damages; (ii) not a penalty; and (iii) not otherwise limiting of our ability to recover from you or others under any legal or equitable theory or claim, including but not limited to statutory damages and/or equitable relief. You further agree that repeated violations of these Terms will irreparably harm and entitle us to injunctive and/or other equitable relief, in addition to monetary damages.   6. General We may revise these Terms from time to time. The changes will not be retroactive, and the most current version of the Terms, which will always be at https://x.com/tos , will govern our relationship with you. We will try to notify you of material revisions, for example via a service notification or an email to the email associated with your account. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms. The laws of the State of Texas, excluding its choice of law provisions, will govern these Terms and any dispute that arises between you and us, notwithstanding any other agreement between you and us to the contrary. Notwithstanding any other agreement to the contrary, all disputes related to these Terms, the Services, or any patents — including without limitation disputes related to or arising from any Content (whether your or others’ Content), or your or others’ use of the Services or the complete or partial termination thereof — shall be brought and must proceed exclusively in the federal or state courts located in Tarrant County, Texas, United States, and you consent to personal jurisdiction in those forums and waive any objection as to inconvenient forum. For the avoidance of doubt, the choice of law and forum selection provisions of this paragraph shall apply regardless of whether a dispute or any claims contained therein are based in contract, tort, statute, common law, or otherwise, and the choice of law and forum selection provisions of this paragraph shall apply to pending and future disputes and shall apply to your dispute regardless of when the conduct relating to the dispute arose or occurred. The choice of law and forum selection provisions of this paragraph shall also extend to disputes involving our U.S. corporate affiliates, who are intended third-party beneficiaries of this paragraph. Without prejudice to the foregoing, you agree that, in its sole discretion, X may bring any claim, cause of action, or dispute we have against you in any competent court in the country in which you reside that has jurisdiction and venue over the claim. To the extent permitted by law, you also waive the right to participate as a plaintiff or class member in any purported class action, collective action or representative action proceeding against us or our corporate affiliates. If you are a federal, state, or local government entity in the United States using the Services in your official capacity and legally unable to accept the controlling law, jurisdiction or venue clauses above, then those clauses do not apply to you. For such U.S. federal government entities, these Terms and any action related thereto will be governed by the laws of the United States of America (without reference to conflict of laws) and, in the absence of federal law and to the extent permitted under federal law, the laws of the State of Texas (excluding choice of law). You and X agree that you must initiate any proceeding or action asserting a federal claim within one (1) year of the date of the occurrence of the event or facts giving rise to a dispute that is arising out of or related to these Terms or the Services. You and X agree that you must initiate any proceeding or action asserting a state law claim within two (2) years of the date of the occurrence of the event or facts giving rise to a dispute that is arising out of or related to these Terms or the Services. Otherwise, to the extent permitted by applicable law, you forever waive the right to pursue any claim or cause of action, of any kind or character, based on such events or facts, and such claims or causes of action are permanently barred. In the event that any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. The X User Agreement is written in English but is made available in multiple languages through translations. X strives to make the translations as accurate as possible to the original English version. However, in case of any discrepancies or inconsistencies, the English language version of the X User Agreement shall take precedence. You acknowledge that English shall be the language of reference for interpreting and constructing the terms of the X User Agreement. If you have any questions about these Terms, please contact us . Effective: January 15, 2026 Archive of Previous Terms   X Terms of Service If you live in the European Union, EFTA States, or the United Kingdom These Terms of Service (“Terms”) govern your relationship with us and your and other users’ access to and use of, and anything otherwise relating to, our or our corporate affiliates’ services, including our various websites, SMS, APIs, email notifications, applications, buttons, widgets, ads, commerce services, and our other covered services ( https://help.x.com/rules-and-policies/x-services-and-corporate-affiliates ) that link to these Terms (collectively, the “Services”), and any information, text, links, graphics, photos, audio, videos, or other materials or arrangements of materials uploaded, downloaded or appearing on the Services (collectively referred to as “Content”). By using the Services you agree to be bound by these Terms. These Terms are an agreement between you and X Internet Unlimited Company (Co. number 503351, VAT number IE9803175Q), an Irish company, which provides X and the Services, with its registered office at One Cumberland Place, Fenian Street Dublin 2, D02 AX07 Ireland. The words “we,” “us,” and “our,” mean X Internet Unlimited Company. 1. Who May Use the Services 2. Privacy 3. Content on the Services 4. Using the Services 5. Limitations of Liability 6. General   1. Who May Use the Services 2. Privacy 3. Content on the Services 4. Using the Services 5. Limitations of Liability 6. General   1. Who May Use the Services You may use the Services only if you agree to form a binding contract with us and are not a person barred from receiving services under the laws of the applicable jurisdiction. In any case, you must be at least 13 years old to use the Services. If you are (i) accepting these Terms and/or using the Services, which constitutes acceptance of these Terms, or (ii) accepting these Terms in order to authorize the use of the Services on behalf of a minor (being any person under the age of majority in any given country), company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so or, as the case may be, have the authority to bind such minor and/or entity to these Terms. The words “you” and “your” as used in these Terms shall refer either to the person accepting these Terms or such minor (as defined in (i)) and/or the entity referenced in (ii), as applicable.   2. Privacy Our Privacy Policy ( https://x.com/privacy ) describes how we handle the information you provide to us when you use the Services. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information to the United States, Ireland, and/or other countries for storage, processing and use by us and our affiliates.   3. Content on the Services You are responsible for your use of the Services and for any Content, including anything referenced therein, you provide, create, post, or otherwise utilize, including any inputs, prompts, outputs, and/or information obtained or created through the Services. It is your responsibility to comply with all applicable laws, rules, policies, and regulations that are applicable to you or your Content, including on a third party’s or affiliates’ services. You should only provide, create, or generate Content that you are comfortable sharing with others. Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted or otherwise obtained via the Services or endorse any alleged facts or opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. Content recommendations are made based on a combination of factors: how you engage with the Services, the topics you have indicated that you are interested in, and likes of other users with your similar interests. Adjustments can be made in your settings, and additional information can be found in our Help Center ( https://help.x.com/resources/recommender-systems ). All Content, including anything referenced therein, is the sole responsibility of the person who posted, generate, inputted, or created such Content. We may not monitor or control the Content posted, generated, inputted, or created via the Services, and we cannot take responsibility for such Content. We reserve the right to remove Content that violates the User Agreement, including for example, copyright or trademark violations or other intellectual property misappropriation, impersonation, unlawful conduct, or harassment. Certain jurisdictions, including the European Union and the United Kingdom, impose obligations on us to enforce against categories of content deemed by law to be harmful or unsafe, such as bullying and humiliating content, content that promotes or encourages feeding or eating disorders, as well as content that encourages or makes available knowledge of methods of self-harm and suicide. As a result, your Content may be subject to restrictions as required by these jurisdictions. Information regarding specific policies and the process for reporting or appealing violations can be found in our Help Center ( https://help.x.com/rules-and-policies , https://help.x.com/rules-and-policies/x-report-violation , and https://help.x.com/managing-your-account/suspended-x-accounts ). If you believe that your Content has been copied in a way that constitutes copyright infringement, please report this by visiting our Copyright reporting form ( https://help.x.com/forms/ipi ) or contacting our designated copyright agent at: X Corp. Attn: Copyright Agent 865 FM 1209, Building 2 Bastrop, TX 78602 Reports: https://help.x.com/forms/ipi Email: copyright@x.com Your Rights and Grant of Rights in the Content You retain your rights to any Content, including anything referenced therein, you submit, input, create, generate, post, or display on or through the Services. What’s yours is yours — you own your Content (and your incorporated audio, photos, and videos are considered part of the Content). In choosing to submit, input, create, generate, post, or display Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, upload, download, and distribute such Content, including anything referenced therein, in any and all media or distribution methods now known or later developed, for any purpose. For clarity, these rights include, for example, curating, transforming, and translating. This license authorizes us to make your Content available to the rest of the world and to let others do the same. However, if you have chosen via our features to limit the distribution of your Content to a restricted community, we will respect that choice. You also agree that this license includes the right to analyze text and other information you provide with the view to improve the Services. You agree that this license includes the right for us to (i) provide, promote, and improve the Services, including, for example, for use with and training of our machine learning and artificial intelligence models, whether generative or another type; and (ii) to make Content submitted to or through the Services available to other companies, organizations or individuals, including, for example, for improving the Services and the syndication, broadcast, distribution, repost, promotion or publication of such Content on other media and services, subject to our terms and conditions for such Content use. Such additional uses by us, or other companies, organizations or individuals, is made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through the Services as the use of the Services by you is hereby agreed as being sufficient compensation for the Content and grant of rights herein. We have an evolving set of rules for how ecosystem partners can interact with your Content on the Services. These rules exist to enable an open ecosystem with your rights in mind. You understand that we may modify or adapt your Content as it is distributed, syndicated, published, or broadcast by us and our partners and/or make changes to your Content in order to adapt the Content to different media. You represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for any Content that you input, submit, create, post, generate, or display on or through the Services. You agree and warrant that such Content does not contain material subject to copyright or other proprietary rights, unless you have obtained the necessary permissions or are otherwise legally entitled to post or otherwise use the material and to grant us the license described above.   4. Using the Services Please review our Rules and Policies , which are part of the User Agreement and outline conduct that is prohibited on the Services, as well as categories of content deemed by law to be harmful or unsafe in certain jurisdictions. You may use the Services only in compliance with these Terms and all applicable laws, rules and regulations. X takes enforcement actions when Content or user behavior is in violation of our Rules and Policies or in relation to sensitive media. You can review X’s enforcement options and how you can appeal our enforcement decision here . The Services evolve constantly. As such, the Services may change from time to time, at our discretion. We may stop (permanently or temporarily) providing the Services or any features within the Services to you or to users generally. We also retain the right to create limits on use and storage at our sole discretion at any time. We may also remove or refuse to distribute any Content on the Services, limit distribution or visibility of any Content on the service, suspend or terminate users, and reclaim usernames if it is appropriate, including for the following reasons: (i) protecting the Services or our users; (ii) compliance with applicable laws or orders from competent authorities; (iii) breach of these Terms or our Rules and Policies or third parties' intellectual property or other rights; (iv) if you or your Content exposes us, other users or any third party to legal or regulatory risk; and/or (v) your prolonged inactivity. In consideration for our granting you access to and use of the Services, you agree that we and our third-party providers and partners may place advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce the Terms, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) respond to user support requests; or (v) protect the rights, property or safety of X, its users and the public. We do	2026-01-13T08:47:41
https://dev.to/anand12/top-10-technology-trends-of-2021	Top 10 Technology Trends of 2021 - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close #WithAnand Follow Top 10 Technology Trends of 2021 Nov 7 '21 play The 21st century has been a century of technological change. Several highly commercial and prevalent technologies during the early 2000s have entirely vanished, and new ones have taken their place. Many completely new technologies have also come up in 2021, especially in the arena of computer science and engineering. Read Blog Twitter Voice Message Buy Me a Coffee Episode source Personal Trusted User Create template Templates let you quickly answer FAQs or store snippets for re-use. Submit Preview Dismiss Your browser does not support the audio element. 1x initializing... × 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://dev.to/devnews/s6-e6-tiktok-s-algorithm-jetbrain-s-fleet-ide-timnit-gebru-s-new-research-institution-and-more	S6:E6 - TikTok’s Algorithm, JetBrain’s Fleet IDE, Timnit Gebru’s New Research Institution, and More - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close DevNews Follow S6:E6 - TikTok’s Algorithm, JetBrain’s Fleet IDE, Timnit Gebru’s New Research Institution, and More Dec 9 '21 play In this episode, we talk about Timnit Gebru’s new research institute, researcher’s contentious relationship with Facebook, and a company that has been secretly helping governments track people’s mobile phones. Then we chat with Dennis Ushakov, Fleet Developer at JetBrains, about Fleet, the company’s new IDE. Finally, we speak with Julian McAuley, computer science professor at the University of California San Diego, about an internal TikTok document the New York Times obtained titled, TikTok Algo 101. Show Notes Starport (DevNews) (sponsor) DevDiscuss (sponsor) CodeNewbie (sponsor) Microsoft 30 Days to Learn It (DevNews) (sponsor) Cyberpunk 2077, Timnit Gebru’s Firing, GitHub’s ‘State of the Octoverse,’ and Google’s New Chip Distributed AI Research Institute (DAIR) Investigating Facebook: a fractious relationship with academia Swiss Firm Executive Operates Secret Surveillance Operation, Sources Say Fleet How TikTok Reads Your Mind Dennis Ushakov Dennis is a JetBrains Fleet Marine, ex-WebStorm team lead, bug basher, and tyres killer. Julian McAuley Julian is a professor of machine learning in the computer science department at the University of California San Diego. His new book, Personalized Machine Learning, published with Cambridge University Press, is currently in press. Episode source Personal Trusted User Create template Templates let you quickly answer FAQs or store snippets for re-use. Submit Preview Dismiss Your browser does not support the audio element. 1x initializing... × 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://trueguard.io/docs#quick-start	Trueguard - Your Automated Defense Against Fraudulent Users Product Pricing Documentation Blog Sign In Try it free Try it free Quick Start Documentation Event API JavaScript SDK Trueguard Documentation Everything you need to integrate fraud detection and user identification into your application. Get started in minutes with our comprehensive guides and API reference. Get Started API Reference Quick Start Get up and running with Trueguard in under 5 minutes. Read guide → API Reference Complete reference for all Trueguard API endpoints. Explore API → JavaScript SDK Official SDK for JavaScript. View SDK → Get started in minutes Getting started with Trueguard is simple: install the JavaScript package in your frontend, create a verification session, and set up an event sending to the Trueguard API in your backend. 1 Install the SDK npm install @trueguard/trueguard-js 2 Initialize the client and generate a verification session // Import the SDK import { Trueguard } from "@trueguard/trueguard-js"; // Initialize the client const client = new Trueguard({ apiKey: 'your-public-key' }); // Generate verification ID const verificationId = await client.verificationSession(); 3 In your backend, create a event with the verification ID import axios from 'axios'; const response = await axios.post( 'https://api.trueguard.io/v2/event', { action: "register", status: "success", verificationId, context: { ip, // Optional email, // Optional phone, // Optional }, user: { id: userId, email, // Optional }, }, { headers: { "x-api-key": 'API-KEY' }, } ); Popular Topics API Event API Learn how to verify users and detect fraud with our core API SDK JavaScript SDK Frontend integration guide for web applications Need help? Can't find what you're looking for? Our support team is here to help you get the most out of Trueguard. Contact Support Product Features Sign in Disposable Emails Free Tier Abusers Fake Accounts / Bots Resources Pricing Blog Knowledgebase Documentation Tools VPN and Proxy Checker IP Location Checker Temporary Email Checker Domain Age Checker Legal Terms of Service Privacy Policy Data processing agreement © 2026 Trueguard info@trueguard.io	2026-01-13T08:47:41
https://dev.to/adventures_in_ml/mlops-101-scoping-latency-data-curation-and-continuous-model-retraining-ml-143	MLOps 101: Scoping, Latency, Data Curation, and Continuous Model Retraining - ML 143 - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close Adventures in Machine Learning Follow MLOps 101: Scoping, Latency, Data Curation, and Continuous Model Retraining - ML 143 Mar 14 '24 play Ben and Michael dive into the world of machine learning operations (MLOps) and discuss the complexities of building a computer vision pipeline to detect fishing boats at ports. They unpack the intricacies of MLOps basics and the challenges of implementing an effective computer vision model for traffic optimization and data collection at ports. From discussing the importance of exploratory data analysis (EDA) and data cleaning for image classification to the intricacies of continuous integration and deployment, this episode provides invaluable insights into the practical application of machine learning in real-world scenarios. Sponsors Chuck's Resume Template Developer Book Club Become a Top 1% Dev with a Top End Devs Membership Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy Episode source Personal Trusted User Create template Templates let you quickly answer FAQs or store snippets for re-use. Submit Preview Dismiss Your browser does not support the audio element. 1x initializing... × 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://dev.to/ajtiti/ajtiti-57-subdomeny-w-architekturze-a-aspekt-bezpieczenstwa-dlaczego-warto	AjTiTi #57 - Subdomeny w architekturze, a aspekt bezpieczeństwa - dlaczego warto? - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close AjTiTi [PL] Follow AjTiTi #57 - Subdomeny w architekturze, a aspekt bezpieczeństwa - dlaczego warto? Apr 28 '23 play W tym odcinku omawiamy strategiczną stronę Domain Driven Design, skupiając się na pojęciach domeny, subdomeny i bounded contextów, a także relacji między nimi. Dowiesz się, jak wprowadzenie powyższych wpływa na nasze zarządzanie mikroserwisami pod kątem bezpieczeństwa. (00:00) Intro (00:22) Co tam u Dawida? .NET Templates (04:25) Co tam u Grzegorza? Krykiet (07:29) Przedstawienie tematu (08:00) Domain Driven Design (09:07) Czym jest domena? (11:20) Co to jest subdomena? (17:52) Bounded context (21:06) Bounded context, a subdomena (24:36) Wpływ na architekturę aplikacji (27:30) Wpływ subdomen na poziom bezpieczeństwa (33:36) Outro Episode source Personal Trusted User Create template Templates let you quickly answer FAQs or store snippets for re-use. Submit Preview Dismiss Your browser does not support the audio element. 1x initializing... × 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://dev.to/adventures_in_ml/the-impact-of-process-on-successful-tech-companies-ml-145	The Impact of Process on Successful Tech Companies - ML 145 - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close Adventures in Machine Learning Follow The Impact of Process on Successful Tech Companies - ML 145 Mar 28 '24 play Michael and Ben dive into the critical role of design in software development processes. They emphasize the value of clear and understandable code, the importance of thorough design for complex projects, and the need for comprehensive documentation and peer reviews. The conversation also delves into the challenges of handling complex code, the significance of prototype research, and the distinction between design decisions and implementation details. Through real-world examples, they illustrate the impact of rushed processes on project outcomes and the responsibility of tech leads in analyzing and deleting unused code. Join them as they explore how process and organizational culture contribute to successful outcomes in tech companies and why companies invest in skilled individuals who can work efficiently within established processes. Sponsors Chuck's Resume Template Developer Book Club Become a Top 1% Dev with a Top End Devs Membership Become a supporter of this podcast: https://www.spreaker.com/podcast/adventures-in-machine-learning--6102041/support . Episode source Personal Trusted User Create template Templates let you quickly answer FAQs or store snippets for re-use. Submit Preview Dismiss Your browser does not support the audio element. 1x initializing... × 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://news.ycombinator.com/showhn.html	Show HN Guidelines Show HN Show HN is for something you've made that other people can play with. HN users can try it out, give you feedback, and ask questions in the thread. On topic: things people can run on their computers or hold in their hands. For hardware, you can post a video or detailed article. For books, a sample chapter is ok. Off topic: blog posts, sign-up pages, newsletters, lists, and other reading material. Those can't be tried out, so can't be Show HNs. Make a regular submission instead. The project must be something you've worked on personally and which you're around to discuss. See these tips about how to present your work. A Show HN needn't be complicated or look slick. The community is comfortable with work that's at an early stage. Please make it easy for users to try your thing out, ideally without barriers such as signups or emails. You'll get more feedback that way. If your work isn't ready for users to try out, please don't do a Show HN. Once it's ready, come back and do it then. Don't post landing pages or fundraisers. To post, submit a story whose title begins with "Show HN". Every Show HN appears on shownew . Once it clears a small points threshold, it will appear on the show page in the top bar. New features and upgrades ("Foo 1.3.1 is out") generally aren't substantive enough to be Show HNs. A major overhaul is probably ok. Please don't ask friends to upvote or comment. That's not ok on HN. In Comments Be respectful. Anyone sharing work is making a contribution, however modest. Ask questions out of curiosity. Don't cross-examine. Instead of "you're doing it wrong", suggest alternatives. When someone is learning, help them learn more. When something isn't good, you needn't pretend that it is, but don't be gratuitously negative.	2026-01-13T08:47:41
https://dev.to/anand12#main-content	#WithAnand - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account Forem Close View all podcasts #WithAnand Follow Latest episodes 15 Recommended Books For Computer Science Students #WithAnand, May 12 '22 8 Lucrative Ways To Earn Money As A Writer #WithAnand, Dec 30 '21 25 Must-Visit Killer Websites For Developers #WithAnand, Dec 7 '21 Open Source Best Practices #WithAnand, Nov 20 '21 10 Bad Coding Habits You Need to Put an End to Right Now #WithAnand, Nov 12 '21 Are You A Coder? Here Are 20 Top Tips From The Coding Community #WithAnand, Nov 10 '21 Introduction to Web Development #WithAnand, Nov 8 '21 Top 10 Technology Trends of 2021 #WithAnand, Nov 7 '21 7 Things You Should Know Before You Try Coding #WithAnand, Nov 6 '21 Top 10 Git Commands Every Developer Should Know #WithAnand, Oct 26 '21 How To Contribute To Open-Source Projects As A Beginner #WithAnand, Oct 14 '21 Everything you need to know about Hackathons #WithAnand, Oct 6 '21 Cryptocurrency: The Future #WithAnand, Sep 26 '21 New World Of Unemployment: The Useless Class #WithAnand, Sep 16 '21 Hustle Culture #WithAnand, Sep 7 '21 The Keyboard Warrior: Irfan Hafiz #WithAnand, Sep 6 '21 What is Open Source #WithAnand, Aug 22 '21 The Invite-Only chat App: Clubhouse #WithAnand, Jul 17 '21 New update of Battlegrounds Mobile India #WithAnand, Jul 13 '21 Filter Apps for yourself as Student Developer #WithAnand, Jul 10 '21 Browse 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV Forem — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . Forem © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://dev.to/ngxp/s2e14-katarina-skroumpelou-on-workplace-conflict	S2E14 - Katarina Skroumpelou on Workplace Conflict - DEV Community Forem Feed Follow new Subforems to improve your feed DEV Community Follow A space to discuss and keep up software development and manage your software career Future Follow News and discussion of science and technology such as AI, VR, cryptocurrency, quantum computing, and more. Open Forem Follow A general discussion space for the Forem community. If it doesn't have a home elsewhere, it belongs here Gamers Forem Follow An inclusive community for gaming enthusiasts Music Forem Follow From composing and gigging to gear, hot music takes, and everything in between. Vibe Coding Forem Follow Discussing AI software development, and showing off what we're building. Popcorn Movies and TV Follow Movie and TV enthusiasm, criticism and everything in-between. DUMB DEV Community Follow Memes and software development shitposting Design Community Follow Web design, graphic design and everything in-between Security Forem Follow Your central hub for all things security. From ethical hacking and CTFs to GRC and career development, for beginners and pros alike Golf Forem Follow A community of golfers and golfing enthusiasts Crypto Forem Follow A collaborative community for all things Crypto—from Bitcoin to protocol development and DeFi to NFTs and market analysis. Parenting Follow A place for parents to the share the joys, challenges, and wisdom that come from raising kids. We're here for them and for each other. Forem Core Follow Discussing the core forem open source software project — features, bugs, performance, self-hosting. Maker Forem Follow A community for makers, hobbyists, and professionals to discuss Arduino, Raspberry Pi, 3D printing, and much more. HMPL.js Forem Follow For developers using HMPL.js to build fast, lightweight web apps. A space to share projects, ask questions, and discuss server-driven templating Dropdown menu Dropdown menu Skip to content Navigation menu Search Powered by Algolia Search Log in Create account DEV Community Close Angular Experience Follow S2E14 - Katarina Skroumpelou on Workplace Conflict May 2 '22 play SHOW SUMMARY: In today’s episode we talk with Katerina Skroumpelou about workplace conflict. What do you do in situations where you’re involved with conflict of one kind or another? How can you be sure it’s something that needs more serious action? How far do you let it go before taking action? Are YOU the person that needs to make changes? Get answers to all these questions and SO much more as Katerina offers great insights and advice. LINKS: https://twitter.com/psybercity https://twitter.com/jedibravery https://twitter.com/erik_slack CONNECT WITH US: Katerina Skroumpelou @psybercity Brooke Avery @JediBravery Erik Slack @Erikslack Episode source Personal Trusted User Create template Templates let you quickly answer FAQs or store snippets for re-use. Submit Preview Dismiss Your browser does not support the audio element. 1x initializing... × 💎 DEV Diamond Sponsors Thank you to our Diamond Sponsors for supporting the DEV Community Google AI is the official AI Model and Platform Partner of DEV Neon is the official database partner of DEV Algolia is the official search partner of DEV DEV Community — A space to discuss and keep up software development and manage your software career Home DEV++ Podcasts Videos DEV Education Tracks DEV Challenges DEV Help Advertise on DEV DEV Showcase About Contact Free Postgres Database Software comparisons Forem Shop Code of Conduct Privacy Policy Terms of Use Built on Forem — the open source software that powers DEV and other inclusive communities. Made with love and Ruby on Rails . DEV Community © 2016 - 2026. We're a place where coders share, stay up-to-date and grow their careers. Log in Create account	2026-01-13T08:47:41
https://github.com/EmberNoGlow/Updater-Releases	GitHub - EmberNoGlow/Updater-Releases: A fast, lightweight, and simple utility written in Python to streamline the process of updating your applications from GitHub releases. 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Dismiss alert {{ message }} EmberNoGlow / Updater-Releases Public Notifications You must be signed in to change notification settings Fork 0 Star 0 A fast, lightweight, and simple utility written in Python to streamline the process of updating your applications from GitHub releases. dev.to/embernoglow/updater-releases-your-github-repository-updater-34ao License MIT license 0 stars 0 forks Branches Tags Activity Star Notifications You must be signed in to change notification settings Code Issues 0 Pull requests 0 Actions Projects 0 Security Uh oh! There was an error while loading. Please reload this page . Insights Additional navigation options Code Issues Pull requests Actions Projects Security Insights EmberNoGlow/Updater-Releases main Branches Tags Go to file Code Open more actions menu Folders and files Name Name Last commit message Last commit date Latest commit History 2 Commits Screenshots Screenshots .gitignore .gitignore Dark.qss Dark.qss LICENSE LICENSE Light.qss Light.qss README.md README.md app_icon.ico app_icon.ico main.py main.py View all files Repository files navigation README MIT license Updater Releases - Your Github Repository Updater A fast , lightweight , and simple utility written in Python to streamline the process of updating your applications from GitHub releases . What is it? Updater Releases is a powerful and fast utility written in python to speed up the process of updating an application from Github Features Speedy Updates: Quickly download and deploy new releases from GitHub. User-Friendly Interface: Intuitive GUI for easy repository management and updates. Lightweight & Efficient: Minimal resource usage. GitHub API Integration: Seamlessly interacts with GitHub to fetch release information and assets. Repository Management: Save and load lists of your repositories for quick access. Dark and Light themes support: Usage Download the updater_releases.exe file or source code from Releases and run updater_releases.exe or main.py . Add a link to your Github repositories by clicking on add repository and entering the url . After adding the repository, make sure to click on "update" in the actions column to update the repository information , which will allow you to select the desired release from the list below. Select the repository/repositories (if you have added multiple) by clicking on them and then click on "Update Selected" Select the desired asset and wait for the download to complete You're done! You've updated your repositories in three to five clicks! P.S. You can save the list of your repositories in repositories.json by clicking on save repositories, which will allow the app to automatically load the list of your repositories when it starts . Dependencies To run the project from source code , you need to install the following packages: pip install requests PySide2 Compilation & Building Pre-compiled Executable (Windows): A ready-to-use updater_releases.exe is available in the Releases section for Windows users. Building from Source Code (Windows): To compile the project into an executable on Windows yourself: Install pyinstaller : pip install pyinstaller Run the compilation command in your project directory: pyinstaller -F -n " updater_releases.exe " --icon=app_icon.ico main.py Cross-Platform Builds: At the moment, I am unable to provide pre-compiled binaries for platforms other than Windows (e.g., Linux, macOS). If you have the capability and knowledge to compile the project on your system, your contribution would be invaluable. Please consider submitting your build files or a pull request. Your assistance in making the application accessible on more platforms is greatly appreciated! Enjoying Updater Releases? If you found this project helpful or like what you see, please consider: ⭐ Starring the repository ⭐ 🔗 Visiting my GitHub profile for other projects and contributions. Your support is greatly appreciated! About A fast, lightweight, and simple utility written in Python to streamline the process of updating your applications from GitHub releases. dev.to/embernoglow/updater-releases-your-github-repository-updater-34ao Topics python git api fast github-api app utility gui qt simple tool free developer-tools releases pyside2 mit-license powerful Resources Readme License MIT license Uh oh! There was an error while loading. Please reload this page . Activity Stars 0 stars Watchers 0 watching Forks 0 forks Report repository Releases 1 Updater Releases v1.0 Latest Dec 1, 2025 Packages 0 No packages published Languages Python 100.0% Footer © 2026 GitHub, Inc. Footer navigation Terms Privacy Security Status Community Docs Contact Manage cookies Do not share my personal information You can’t perform that action at this time.	2026-01-13T08:47:41
https://nutrify.app/	Nutrify: Whole Food Tracker 🥑 Whole food scanner, nutrition and calorie tracker, visual healthy food diary. 📸 Instantly identify and get nutrition information about 1000+ whole foods/drinks with a photo. 📊 Track and learn about whole food calories and nutrition. 📔 Create a visual healthy food diary. 📈 Get trends over time and learn about your food habits. 🔎 Discover new foods on your way to completing the Nutridex. < > Updates 09 Dec 2025 - Introducing Nutrify 2.0: Multi-Food Mode, 552 New Foods and Share Food 07 Nov 2024 - Nutrify Goes to School: Teaching kids about whole food nutrition in a fun, interactive way 04 Nov 2024 - Introducing Nutrify 1.2.3: Whole Food Streaks, Homescreen Widgets, Quick Summaries and 41 New Foods 29 May 2024 - Introducing Nutrify 1.2: Calorie and Macronutrient Goals, Breakdowns and 57 New Foods 12 Feb 2024 - ✨ Read the launch blog post \| Watch the launch video ✨ What is Nutrify? Nutrify makes learning about and tracking whole foods as easy as taking a photo. From discovering new foods to understanding the nutrition of foods you eat every day, Nutrify simplifies the process. Instead of scanning barcodes or deciphering food packaging labels, Nutrify focuses on whole foods, foods you could grow in your own backyard, find at a local market or cook in your kitchen. With 1000+ foods to discover, learn about and track, Nutrify makes eating whole foods fun and engaging. Inside Nutrify, you'll find: Premium features: Multi-Food Mode – Identify all visible foods/drinks, number of servings and weights from a single image using advanced AI models. Set Calorie and Macronutrient Goals – Define custom calorie and macronutrient goals to meet your dietary needs. Simple Breakdowns – Get easy-to-understand summaries of your calorie, macronutrient, and broader nutritional intake. Food Trends and Stats – Monitor your eating habits over time with comprehensive statistics such as most common breakfast, lunch, and dinner foods. Free features: Unlimited Single Food Photos with FoodVision AI Model – Use your camera to identify over 1000+ foods instantly. Track Your Whole Food Intake – Keep a detailed log of the whole foods you consume daily. Nutrition Insights – Learn about the nutritional content and benefits of foods you identify with the Nutrify camera. Complete the Nutridex – Collect beautifully designed food icons as you explore and learn about different foods. Visual Food Diary – Create a visual log of your meals to reflect on your diet. Share Food – Export your meals with beautiful Nutrify icon or nutrition overlays. Pricing Nutrify is free to use with premium features available for: $3.99 USD/month $24.99 USD/year (save ~50%) Follow Nutrify Instagram \| X/Twitter \| TikTok Contact [email protected] Legal Terms of Use & Privacy Policy Made with 🍍 & 🍊 in Brisbane, Australia. © Craizy Pty Ltd All Rights Reserved. × ❮ ❯	2026-01-13T08:47:41

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