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How do I improve my conflict management skills as a leader? Written by: Shelby Campbell , Edited by: Rebecca Munday Published: April 22, 2025 Create an account You hired your team for their passion and varying perspectives. But when they're passionate about conflicting ideas, it can cause conflict, distract from their ...
https://www.edx.org/resources/conflict-management-strategies-for-leaders
How do I improve my conflict management skills as a leader? | edX
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velop solutions that accomplish everyone's goals? Learn how to improve your communication skills and implement conflict management techniques to help your team overcome stagnation caused by conflict. Find strategies in this guide and take a course on edX to find out how leaders can resolve workplace conflict. How does ...
https://www.edx.org/resources/conflict-management-strategies-for-leaders
How do I improve my conflict management skills as a leader? | edX
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't always negative — it can even spur innovation. But when conflict doesn't naturally resolve, your team may experience distractions and stagnation. Managers should work to mitigate personal disputes in the workplace before they become overwhelming and distracting. Despite the complex emotions that may surface during c...
https://www.edx.org/resources/conflict-management-strategies-for-leaders
How do I improve my conflict management skills as a leader? | edX
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the same way, which can cause misunderstandings. For example, you may notice miscommunication between employees who use different slang or cultural references. Personalities: Team members may approach work differently. For example, one person may prioritize being detail-oriented, while another follows a big-picture str...
https://www.edx.org/resources/conflict-management-strategies-for-leaders
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he difference in perspective may create conflict. Expectations: Your team may have mismatched ideas about the time and effort required to complete a task. One employee may believe they only need to spend a few hours on a deck to get their point across, while their teammate wants to design a specialized template that wo...
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other, making it more difficult to achieve goals. For instance, when an organization switches software, it may assist one team, but another may have trouble accessing essential specialized features for their role, causing conflict. Biases: Unaddressed biases are often unconscious, and acknowledging them can be uncomfor...
https://www.edx.org/resources/conflict-management-strategies-for-leaders
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y have had a bad experience with them in a former role. Still, they should negate their bias to establish a friendly relationship with that integral team. How do leaders manage conflict By taking actionable steps to manage conflict, leaders can reduce stagnation and help their teams feel safe sharing their feelings at ...
https://www.edx.org/resources/conflict-management-strategies-for-leaders
How do I improve my conflict management skills as a leader? | edX
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de of experience in workplace conflict mediation. She says active listening is a great skill to practice when developing conflict management skills. “The manager should listen nonjudgmentally and carefully to everything that they are being told and be able to, in a neutral way, reflect back to the other person what was...
https://www.edx.org/resources/conflict-management-strategies-for-leaders
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o build a foundation of trust." Adler also emphasizes the importance of open-ended questions, which can help you determine the cause of the conflict and how the person truly feels about it. Examples of open-ended questions include: What happened? How did the problem first arise? How did that make you feel? What would y...
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ss Review writer Amy Gallo recommends leaders prioritize a reasonable compromise that achieves as much of both parties' goals as possible. In doing so, leaders can Maintain relationships Avoid biased outcomes Encourage further collaboration Establish a conflict management strategy While conflict sometimes breeds innova...
https://www.edx.org/resources/conflict-management-strategies-for-leaders
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the disputing parties cannot reach a resolution. By establishing a conflict management strategy, different types of leaders can help workers resolve potential problems efficiently without damaging relationships or disrupting work. Adler says that when workers don't have a go-to guide for conflict resolution, it can lea...
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just for conflict resolution issues," Adler said. “I see often in companies [that their conflict policies] are very haphazard…and that causes some conflict in and of itself." She recommends having a specific person who can handle conflict. Whether this is an HR professional or a manager with conflict resolution trainin...
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or communicating and negotiating with colleagues. This path can help them navigate and resolve the dispute before real stagnation begins. How to prevent team conflict Leaders and managers can also preemptively deter conflict by noticing the early signs and working to alleviate pain points before they progress. Noticing...
https://www.edx.org/resources/conflict-management-strategies-for-leaders
How do I improve my conflict management skills as a leader? | edX
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tive listening, and nonjudgemental communication. For example, you may notice that an employee communicates less in meetings when a certain coworker is involved. You schedule a private meeting and encourage the employee to share openly, where you discover that the coworker makes negative comments that impact the employ...
https://www.edx.org/resources/conflict-management-strategies-for-leaders
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orkers and avoid what may become a distracting emotional situation. Frequently asked questions What skills are used to lead the conflict resolution process? Managers often use soft skills like active listening, empathy, and problem-solving throughout the conflict-resolution process. These skills allow leaders to commun...
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each party's needs to create effective solutions. What action steps should leaders take to resolve conflicts? Actionable steps that leaders can take to resolve conflicts may involve: Acknowledging the problem Asking open-ended questions Remaining neutral and nonjudgmental Identifying the root cause of the problem Brain...
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How do I improve my conflict management skills as a leader? | edX
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ated by Cornell researchers, the five styles of managing conflict include: Competing Collaborating Compromising Avoiding Accommodating What is the best leadership style for conflict resolution? Healthcare leadership research indicates that the best leadership style for resolving conflict is one that prioritizes collabo...
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t you value and respect every employee's opinion. Employees may feel more inclined to compromise when they feel safe to share their feelings at work. Skill Development Career Share on Facebook Share on X Share on Linkedin Share on Email
https://www.edx.org/resources/conflict-management-strategies-for-leaders
How do I improve my conflict management skills as a leader? | edX
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Impact of Leadership Styles on Conflict Management Strategies in Educational Institutions in Kenya Authors Bonface Kimani Maseno University DOI: https://doi.org/10.47672/ejcm.2079 Keywords: Leadership Styles, Conflict Management, Educational Institutions Abstract Purpose: The aim of the study was to assess the impact o...
https://ajpojournals.org/journals/index.php/EJCM/article/view/2079
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d Methods: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies a...
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ness of managing conflicts are significantly influenced by the leadership style adopted by administrators and educators. Transformational leadership, characterized by inspirational motivation, intellectual stimulation, and individualized consideration, tends to foster a collaborative and proactive conflict management e...
https://ajpojournals.org/journals/index.php/EJCM/article/view/2079
Impact of Leadership Styles on Conflict Management Strategies in Educational Institutions in Kenya | European Journal of Conflict Management
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s, which helps in resolving conflicts amicably and constructively. Conversely, transactional leadership, which focuses on structured tasks, rewards, and penalties, may lead to a more reactive and control-oriented approach to conflict management. This style can sometimes suppress conflicts temporarily without addressing...
https://ajpojournals.org/journals/index.php/EJCM/article/view/2079
Impact of Leadership Styles on Conflict Management Strategies in Educational Institutions in Kenya | European Journal of Conflict Management
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esults in unmanaged conflicts, as the absence of direct intervention and guidance can lead to unresolved disputes and a lack of cohesive conflict resolution strategies. Implications to Theory, Practice and Policy: Transformational leadership theory, transactional leadership theory and contingency theory may be used to ...
https://ajpojournals.org/journals/index.php/EJCM/article/view/2079
Impact of Leadership Styles on Conflict Management Strategies in Educational Institutions in Kenya | European Journal of Conflict Management
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strategies in educational institutions in Kenya. Educational institutions should design and implement comprehensive leadership training programs that include components of transformational, transactional, distributed, servant, charismatic, and democratic leadership styles. Educational policymakers should develop and en...
https://ajpojournals.org/journals/index.php/EJCM/article/view/2079
Impact of Leadership Styles on Conflict Management Strategies in Educational Institutions in Kenya | European Journal of Conflict Management
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atic leadership practices in conflict management. Downloads Download data is not yet available. References Adegbite, D., & Adekoya, O. (2018). Conflict Management Strategies in the Nigerian Agricultural Sector. Journal of Conflict Resolution, 35(2), 145-160. DOI: 10.1007/978-3-030-62483-7_10 Adu-Gyamfi, A., & Boamah, F...
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0-195. DOI: 10.1080/025089.2020.1812346 Brown, J. (2021). Distributed leadership and conflict management in primary schools. Educational Management Administration & Leadership, 49(4), 632-647. Brown, K., & Williams, A. (2021). Transformational Leadership and Conflict Management: A Review of the Literature. Journal of L...
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Conflict Management: A Review of the Literature. Journal of Leadership Studies, 25(2), 110-125. DOI: 10.1080/19395838.2020.1857362 Davis, A. (2022). The effects of autocratic leadership on conflict management in middle schools. Journal of Educational Administration, 60(2), 289-305. Garcia, J., & Martinez, L. (2020). Tr...
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10.1002/job.1842 Gupta, A., & Sharma, S. (2021). Compromise and Collaboration: Conflict Management in the Indian Technology Sector. Journal of Conflict Resolution, 38(4), 401-415. DOI: 10.1007/978-3-030-62483-7_8 Johnson, P. (2020). Transactional leadership and conflict resolution in higher education. Journal of Higher...
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lict Management in Chinese Construction Projects. Journal of Construction Engineering and Management, 25(2), 150-165. DOI: 10.1016/j.jcem.2018.03.007 Martinez, S. (2023). Democratic leadership and conflict management in universities. Journal of University Leadership, 61(1), 19-34. Mwaijande, F., & Kweka, L. (2019). Con...
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97/JHM-D-19-00075 Mwangi, P., & Nyaga, K. (2020). Conflict Management Strategies in Kenyan Tourism: A Stakeholder Perspective. Journal of Sustainable Tourism, 18(3), 245-260. DOI: 10.1080/09669582.2020.1746145 Nguyen, T., & Nguyen, H. (2022). Transactional Leadership Styles and Conflict Intensity: A Comparative Analysi...
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: Land Disputes in Nigeria's Agricultural Sector. Journal of African Studies, 32(1), 78-92. DOI: 10.1080/02589005.2019.1567892 Silva, A., & Santos, B. (2020). Accommodating Conflict: A Study of Conflict Management in Brazilian Manufacturing. Journal of Business Studies, 28(4), 312-328. DOI: 10.1016/j.jbs.2020.07.002 Sm...
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rnal of Environmental Management, 22(3), 301-315. DOI: 10.1016/j.jenvman.2018.06.012 Smith, J., Collaborative Conflict Management in Educational Institutions: Trends and Implications. Journal of Educational Administration, 35(4), 401-415. DOI: 10.1007/978-3-030-62483-7_6 Smith, J., Johnson, M., & Brown, K. (2017). Coll...
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15. DOI: 10.1097/JHM-D-16-00080 Smith, T. (2019). Transformational leadership and conflict management strategies in high schools. Journal of Educational Leadership, 57(2), 134-150. Tanaka, T., & Yamamoto, H. (2019). Competitive Strategies in Japanese Financial Services: Managing Client Conflicts. Journal of Finance, 42...
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s PDF Published 2024-06-10 How to Cite Kimani, B. (2024). Impact of Leadership Styles on Conflict Management Strategies in Educational Institutions in Kenya. European Journal of Conflict Management , 4 (1), 12–23. https://doi.org/10.47672/ejcm.2079 More Citation Formats Download Citation Endnote/Zotero/Mendeley (RIS) B...
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that third party. Right. Life in an organization. So now that we're closing out module three, my goal for you in every module is for you to identify your strengths and areas for growth in conflict resolution. What are you good at? And what are some things that you need to add in terms of your skill sets? Because we kno...
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don't want to take any of that away from him, but you want to add to the conversation with your experience as well. And so if we can get a little bit closer to using our influence through our people skills and negotiate closer to the interests that we share, we can, I think, make some movement in the direction of build...
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an just leap right into collaborative effort yet. I think we have to pull out all of our building relationships and EI skills in order to get this conversation moving in a more positive direction. And if we can take it step by step by increasing some influence and increasing some shared goals, we might be able to get i...
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Power imbalances can undermine team morale and performance, as illustrated through the example of Roberto—a team member whose dominance disrupts collaboration. Emotional intelligence, influence, and shared goals can help leaders restore healthier team dynamics. Key Insights Significant power imbalances with conflicting...
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alidating contributions, and focusing conversations on shared interests. While third-party facilitation is sometimes needed, developing internal conflict management skills is a long-term leadership advantage. This lesson is a preview from our Leading Through Relationship-Building Course Online & Emerging Leader Certifi...
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upport, and project-based training. Welcome back. I don't know about you, but I look at that case study and say, I don't want to be in that. And yet, aren't there oftentimes where there is a dominant person, personality, sitting within our group? And in this case, we have Roberto. And in this case, his level of power, ...
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by those around him, is extremely high, isn't it? The goals are mismatched, at least in the beginning, but certainly, his power imbalance is very high. And so what do we have here? We have low morale. We have a lack of productivity. We have tension. We have all the things that low power and low goal would include. Now,...
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s, and what do we share in terms of goals, and what do we share in terms of caring about the ultimate impact on the agency and who it serves, then that can be the beginning of a stronger discussion. But what's always interesting is when you have a Roberto, oftentimes what you have to do is, I'm stuck on a word here, bu...
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conflict is inevitable. We can't pretend it away. And we know that there is so much value in allowing and encouraging healthy conflict, because it really contributes to a more engaged workplace that can produce better results. And as I just mentioned, I don't know that you can be called an effective leader without havi...
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over 30 years of service, teaching in Leadership and Management with a strong emphasis on supervisory skills. A management and communications specialist, she has developed and delivered training programs in the public sector since 1975 and has trained more than 20,000 participants in techniques that enhance management ...
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ach organization and to establish rapid rapport with a diverse range of participants. As a result, Debby has conducted training in more than 300 federal government agencies, including USAID, the Department of Defense, Customs and Border Protection, and USDA Research Centers. Ms. Deichman’s flexibility has also enabled ...
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on to virtual-led and self-paced online learning. Her versatility makes her a key contributor to several curriculum areas at Graduate School USA, including the Center for Leadership and Management, where she serves as an instructor for the Aspiring Leader, New Leader, Executive Leader, and Executive Potential Programs,...
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ained foreign service nationals across the globe. Debby is skilled in instructional design and redesigned GSUSA’s flagship course, Introduction to Supervision . Most recently, she designed five courses for the new Emerging Leader Certificate. Ms. Deichman holds a Master of Education in Counseling from the University of...
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Power Imbalances and Conflict Resolution in Teams - Free Video Tutorial
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e Faculty Excellence Award, demonstrating the significant value she brings to both GSUSA and the agencies she serves. She also received the newly created Customer Feedback Award for 2023 and 2024 and served on the GSUSA Instructor Advisory Board. More articles by Deborah Deichman How to Learn Leadership Build practical...
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Power Imbalances and Conflict Resolution in Teams - Free Video Tutorial
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g designed for beginners and professionals alike. Learn fundamental tools and workflows that prepare you for real-world projects or industry certification. Explore leadership classes & certifications to find the right training format for your goals. Take the Leadership Skills for Non-Supervisors Course to gain career-r...
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campus ( Hartman-Caverly, 2023 ). Soon after, Dr. Gay was called to testify before the Republican-led U.S. Congress about reported incidents of harassment against Jewish students, and was immediately criticized for what was characterized as her “lawyerly and evasive” responses to questioning ( Saul and Hartocollis 2023...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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Skip Nav Destination Close navigation menu Article navigation Volume 40, Issue 1-2 Winter-Spring 2024 Previous Article Next Article Article Contents Abstract Introduction A Day in the Strife What is Conflict Intelligence? The Value-Added of Conflict Intelligence The Anatomy of Conflict Intelligence: 4 Steps to a Higher...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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Conflict Social-Conflict Competencies: Developing the Knowledge, Attitudes, and Skills to Work Out Social Conflicts Constructively and Optimally Situational-Conflict Competencies: Becoming More Strategic and Adaptive When Facing Fundamentally Different Types of Conflict Situations Systemic-Conflict Competencies Conclus...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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estorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World Open Access Peter T. Coleman Peter T. Coleman Peter T. Coleman is director of the Morton Deutsch International Center for Cooperation and Conflict Resolution, Teachers College, Columbia University. His email address is pc84@columbia.edu . S...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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and Article Information Peter T. Coleman Peter T. Coleman is director of the Morton Deutsch International Center for Cooperation and Conflict Resolution, Teachers College, Columbia University. His email address is pc84@columbia.edu . Received: June 12 2024 First Publication: July 10 2024 Online ISSN: 1571-9979 Print IS...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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ttribution 4.0 International (CC BY 4.0) license. 2024 Presidents and Fellows of Harvard College. This is an open-access article distributed under the terms of the Creative Commons Attribution 4.0 International (CC BY 4.0) license, which permits unrestricted use, distribution, and reproduction in any medium, provided t...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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, perform less well in negotiations ( Kray and Haselhuhn 2007 ), and when facing more intractable conflicts, have higher levels of intergroup hatred and anxiety and less willingness to interact or compromise with members of outgroups ( Halperin et al. 2013 ). In contrast, growth theorists tend to be more open to constr...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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code . Negotiation Journal (2024) 40 (1-2): 5–40. https://doi.org/10.1162/ngtn_a_00003 Article history Received: June 12 2024 First Publication: July 10 2024 Cite Icon Cite Open the PDF for in another window Permissions Share Icon Share Facebook X LinkedIn Email Bluesky Views Icon Views Open Menu Article contents Figur...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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flict-Intelligent Leadership in a Turbulent World. Negotiation Journal 2024; 40 (1-2): 5–40. doi: https://doi.org/10.1162/ngtn_a_00003 Download citation file: Ris (Zotero) Reference Manager EasyBib Bookends Mendeley Papers EndNote RefWorks BibTex toolbar search Search Dropdown Menu Advanced Search Open figure viewer Ab...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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constructive conflict resolution but extends and enhances them with new insights and strategies gleaned from complexity science. It argues that the development of conflict intelligence (CIQ) requires a broadening of one’s orientation to conflict across four levels: from a focus on and awareness of the self (implicit be...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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ics), as well as situational dynamics (conflicts in fundamentally different contexts), and ultimately to a focus on the broader systemic forces that may determine and be determined by more entrenched conflicts. The article defines CIQ, outlines the competencies and skills conducive to increasing it at each level, and o...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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ments, “just-in-time” apps, and popular articles. The aim of this article is to offer leaders a road map; a common vision, language, and skill set for navigating our often dizzying, contentious new world. Issue Section: In Theory conflict-intelligent leadership , conflict resolution , social dynamics , complexity scien...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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grinds on, the leaders of companies ( Sorkin et. al 2023 ), universities ( Otterman 2023 ), and other public institutions ( Nerkar and Bromwich 2023 ) are increasingly finding themselves caught in the maelstrom of the conflict’s politics. This is nothing new. COVID-19 vaccination mandates, George Floyd and Black Lives ...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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cal race theory, climate catastrophes, and Roe v. Wade are only a partial listing of the parade of divisive moral disputes roiling our society and stopping communities and institutions in their tracks. Every day, employees revolt, board members resign, donors rescind gifts, advertisers pull ads, and consumers boycott, ...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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like righteous policies, such as DEI ( Telford 2023 ). When a multitude of divisions begin to coalesce around core political or value differences, they can create a polycrisis ( Whiting and Park 2023 ) or firestorm that tightens its grip and takes on a life of its own. These firestorms— conflagrations so intense that t...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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is heated and then ascends—fuel the fire of our disputes. Such is the nature of some of the more vicious cycles of conflict today. In this new era of political weaponization of most major events, the capacity to quell or channel tensions, open dialogue, and unite passionately riven groups has shot to the top of the lis...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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uld publicly pontificate without consequence—witness Travis Kalanick (Uber) and Adam Neuman (WeWork) and Kanye West (Adidas; Thompson 2023 ). Today’s leaders and managers would do well to up their conflict-management game and garner greater conflict intelligence (CIQ). This article offers a novel framework for increasi...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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s and strategies gleaned from complexity science. Fundamentally, the development of conflict intelligence requires a broadening of one’s orientation to conflict across four levels: from a focus on and awareness of the self (implicit beliefs, emotional reactions, and ability to self-regulate), to a focus on social dynam...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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and ultimately to a focus on the broader systemic forces that may determine and be determined by more entrenched patterns of conflict. In these pages, I define and make the case for CIQ, outline the competencies and skills conducive to increasing it at each level, and then offer four original “toolkits,” one for each l...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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2026-03-21T18:11:37.589861
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nd accessible articles on the supporting science. Our aim is to offer leaders a road map—a common vision, language, and skill set for navigating our often dizzying, contentious new world. A Day in the Strife Here’s just a taste of the multitude of tempestuous leadership challenges of the day. Imagine finding yourself i...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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topic
2026-03-21T18:11:37.589894
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rd’s first Black—and second female—president, Dr. Gay is an ardent supporter of diversity in hiring and an expert on minority representation and political participation in government. She also happened to be appointed president just as the U.S. Supreme Court rejected the use of race-conscious admissions at Harvard ( Li...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.589976
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elite universities, characterizing their “woke agenda” as a dangerous threat to American democracy ( Confessore 2023 ). This was the setting when the most recent war in Israel and Gaza erupted in October of 2023—both in the Middle East and on university campuses like Harvard, which were immediately divided by unwieldy ...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590018
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ter hours of tense deliberation, agreed to stand by her. However, soon after the board’s decision, The New York Times reported that new instances of “duplicative language” had been identified in Dr. Gay’s academic writings—the most recent found in her 1997 dissertation ( Schuessler 2023 )—fueling yet another flare-up o...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590051
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resident of Harvard, further dividing the campus. Similarly treacherous, multifront conflagrations have been plaguing leaders across the public and private sectors—in tech and media companies ( Sorkin et al. 2023 ), nonprofits ( Peck 2023 ), public defender offices ( Nerkar and Bromwich 2023 ), places of worship ( Grah...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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2026-03-21T18:11:37.590083
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p from years back, escalate and mutate into new variations, become aligned with other grievances, and at some point, feel impossible to escape. If a leader is to survive or thrive in such tension-filled days, weeks, and years, they must be highly skilled in conflict engagement, agile, and adaptive. They would also do w...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590118
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onducive to high levels of conflict intelligence. Over the past few decades, we at the Morton Deutsch International Center for Cooperation and Conflict Resolution at Teachers College, Columbia University have been developing and testing a series of evidence-based, adaptive models of conflict management to help leaders ...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590155
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ve to make our research useful by forging our findings into novel techniques for understanding and resolving conflict, creating and validating self-assessments for professional development, building simple “just-in-time” apps or tools for preparing to engage in different types of conflict effectively, and then sharing ...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590193
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l, situational, and systemic levels and then offers four “toolkits,” which provide resource links to these practical applications derived from research. What is Conflict Intelligence? Conflict intelligence is essentially the capacity to do the right thing at the right time in response to very different conflicts. It be...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590226
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anaging different types of conflicts effectively. So, it is crucial to have alternate strategies for responding to distinct disputes and to know which option best “fits” which situation. This means moving beyond standard win-win versus win-lose choices of conflict management toward mastering more adaptive, situationall...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590260
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century ago of “differences that matter” ( Gehani and Gehani 2007 ). They may be disparities in attitudes, preferences, beliefs, values, moral priorities, ideas, or access to coveted resources—but when they are important and clash with others, they generate conflict. These collisions, however, also spark energy and att...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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Conflict Resolution Leadership
topic
2026-03-21T18:11:37.590294
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lly beneficial aspect of our lives—in fact our days would be quite tedious without them. The essential question inspired by Follett is: How can we respond to them in ways that channel their energy to work for us not against us ( Coleman and Ferguson 2014 )? Intelligence is commonly defined as “the ability to learn or u...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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Conflict Resolution Leadership
topic
2026-03-21T18:11:37.590324
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s used to solve everyday problems by applying knowledge gained from experience to purposefully adapt to, shape and select environments” ( Sternberg 2007 ). Following this, we define conflict intelligence (CIQ) as “the capacity to facilitate the management of qualitatively different types of conflicts in diverse or chan...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590356
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ability to channel conflicts’ energy fruitfully. The idea of CIQ was born of a novel approach to the study and practice of conflict resolution in more demanding situations, which combines empirical insights from various disciplines ( Vallacher et al. 2010a ), especially peace and conflict studies, social psychology, an...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590389
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tions—evolve over time and settle into predictable patterns. CIQ builds on a century of big ideas and empirical research on constructive conflict resolution ( Coleman et al. 2014 ), but extends our thinking to reflect how conflicts and conflict-resolution tactics play out over time, and to consider how broad constellat...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590422
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s, reactions, and ultimately our effects on them. In other words, CIQ adds temporal flows and highly complex, nonlinear interactions to our understanding of and approach to dynamical conflicts—conflicts that are “of or concerned with energy or forces that produce motion, as opposed to static.” ( Collins English Diction...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590481
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lict is a natural and necessary element in life . Conflict is a pervasive, naturally occurring aspect of life that is an essential source of energy for learning ( Deutsch 1973 ; Johnson and Johnson 1979 ), relationship enhancement ( Gottman et al. 2014 ), creativity ( Coleman and Deutsch 2006 ), innovation ( Tjosvold a...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590513
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man et al. 2022 ). Conflict initially feels bad . Conflict often automatically triggers negative associations and experiences due to our hard-wired sensitivity to perceptions of threat (neurological; Cikara et al. 2015 ), our primitive unconscious fears (psychological; Deutsch 1993 ), and the fact that it tends to init...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
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2026-03-21T18:11:37.590549
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2017 ). Conflicts add up emotionally over time . Our experience of conflicts in particular situations and relationships is accumulative and formative ( Gottman et al. 2014 )—establishing reservoirs of positivity and negativity that shape our reactions in those situations. Our first responses to conflict are crucial . H...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590578
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ether their energy brings a higher ratio of positive-to-negative consequences. One note: A core premise of the dynamical-systems approach to social conflict ( Vallacher et al. 2013 ) is that the energy that arises from conflict—when unfettered—tends to flow in generally constructive or destructive directions ( Deutsch ...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590610
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Fredrickson 2001 ), build trust ( Tjosvold et al. 2016 ), increase innovation and productivity ( Tjosvold 2008 ), and set expectations for similar exchanges in the future ( Deutsch 1973 ; Nowak et al. 2010 ). However, the longer they move in more detrimental directions—increase tensions, escalate, alienate, and impair ...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590639
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, hope, and a sense of options ( Coleman 2011b ). When this occurs, intractability and feelings of helplessness set in ( Vallacher et al. 2010b ). This is precisely when reintroducing movement and complexity to open things up becomes paramount. The Value-Added of Conflict Intelligence This complexity-science informed a...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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2026-03-21T18:11:37.590671
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ques for navigating our increasingly messy world. These techniques include managing contradictions, adapting fittingly, locating hidden levers for change, and playing the long game. Managing Contradictions Recognizing that our current world often presents us with conflict scenarios filled with contradictions, tough tra...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
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topic
2026-03-21T18:11:37.590705
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rategically, between seemingly contradictory responses to conflict. Such responses include competing and cooperating ( Liebovitch et al. 2008 ), escalating and de-escalating tension ( Coleman et al. 2017 ), being self-focused and other-focused ( Kim and Coleman 2015 ), and exploring common interests and advocating bott...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
unknown
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Conflict Resolution Leadership
topic
2026-03-21T18:11:37.590736
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tios of responses that help to manage trade-offs. One example of this optimal approach is John and Julie Gottman’s positivity-to-negativity ratio in marital conflict ( Gottman et al. 2014 ). Decades of research in their Love Lab has found that optimal ratios of five positive interactions during conflictual encounters (...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
unknown
false
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["war_conflict", "networking", "economy", "education"]
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Conflict Resolution Leadership
topic
2026-03-21T18:11:37.590767
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ough conflict) result in more thriving marriages. We have found ratios of 3-to-1 positive to negative interactions to be optimal during conversations over moral differences between strangers ( Kugler and Coleman 2020 ), and other researchers recommend similar ratios for optimal workplace interactions ( Robinson 2020 )....
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
unknown
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["war_conflict", "ethics"]
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Conflict Resolution Leadership
topic
2026-03-21T18:11:37.590800
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rate and learn from negative tension between them. Dynamical interventions derived from this research typically aim to adjust this ratio between disputants toward optimality, with sufficient positivity levels to allow for learning from differences. Adapting Fittingly Building on classic research on contingency approach...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
unknown
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Conflict Resolution Leadership
topic
2026-03-21T18:11:37.590829
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ent types of conflict situations (see Wish et al. 1976 ), and then offers a series of distinct strategies that have been found to be the most fitting and effective in each. Adaptivity is defined as the capacity to adapt to distinct or changing situations, but in a manner that maintains the integrity of the needs and in...
https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict
Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press
direct.mit.edu
unknown
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Conflict Resolution Leadership
topic
2026-03-21T18:11:37.590862
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