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d relational differences at work—as seen in Making Conflict Work (2014) —when helping to mediate conflicts in more extreme, “derailing” situations ( Coleman and Flax 2022 ), and for navigating disputes across profound cultural differences effectively ( Phan and Coleman 2023 ). Across a variety of studies on these model... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.7 | 0.708 | ["war_conflict", "career"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.590893 | [
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els of job stress and intentions to quit ( Coleman and Kugler 2014 ), an enhanced sense of empowerment and satisfaction when mediating challenging disputes ( Kugler and Coleman, forthcoming ), and an increased capacity to work in foreign cultures respectfully and effectively ( Phan and Coleman 2023 ). Locating Hidden L... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.895 | 0.722 | ["career", "war_conflict", "diplomacy"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.590931 | [
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r they last the more likely they are fed by an increasingly broad constellation of drivers and constraints ( Coleman 2011a ). Therefore, it is often useful to begin with a listing and mapping of the cloud of forces driving and constraining these tensions at the local (and therefore more actionable) level ( Coleman et a... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 1 | 0.868 | ["war_conflict"] | 511 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.590962 | [
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tions that can affect the trajectory of conflicts in critical ways ( Nowak 2004 ). For example, the order parameter that affects transitions in water (H 2 O) from gas vapor to liquid to ice is temperature. With conflict, transitions from minor tiffs to escalated disputes to more chronic patterns of enmity can be determ... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.688 | 0.846 | ["war_conflict"] | 442 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.590992 | [
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boundaries between disputants ( Rutherford et al. 2014 ), the degree to which they are dependent on one another for important outcomes ( Harris et al. 2015 ), the relative size of the groups involved ( Lim et al. 2007 ), and the level of “cross-cuttingness” ( Selway 2011 ), or common connections between disputing group... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.7 | 0.87 | ["networking", "war_conflict"] | 511 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591024 | [
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bvious with regard to presenting conflicts and so more difficult to identify, but can be game-changing. Playing the Long Game When longer-term, high-intensity conflicts appear to become stuck in repetitive, destructive patterns, despite the desire of the disputants to escape them and good-faith attempts to resolve them... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.682 | 0.822 | ["war_conflict", "crisis", "faith_spirituality"] | 412 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591055 | [
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t to have become trapped by an attractor dynamic. Attractors are relatively stable, multiply determined patterns that emerge in systems (people, relationships, organizations, communities) slowly over time, but, across some threshold, can become very hard to change but very easy to lapse into ( Vallacher et al. 2010b ).... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.1 | 0.854 | ["networking"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591167 | [
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nd relationships, draw us into destructive patterns of behavior again and again, leading ultimately to catastrophe. When strong attractors capture a conflict dynamic ( Coleman 2011a ), it becomes necessary to pivot attention away from the presenting conflict episodes and toward the surrounding context of forces fueling... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.7 | 0.85 | ["war_conflict", "networking", "leadership"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591214 | [
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attractor simultaneously—what are known as attractor landscapes ( Heino et al. 2022 ; see the Attractor Landscapes Game ( Case 2018 ) for an interactive tutorial). So, even when a community becomes deeply divided and antagonistic over a moral or political difference such as the Trump presidency or the Israel-Hamas war,... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.295 | 0.86 | ["ethics", "war_conflict"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591248 | [
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more agreeable circumstances—that may be able to be rekindled. The primary strategy here is to identify and block the drivers and enhance the constraints that affect destructive divisions ( Coleman 2011a ), while also highlighting and bolstering the bright spots—the people and groups already working effectively to move... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.295 | 0.848 | ["strategy", "war_conflict"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591285 | [
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ating more volatile and contentious differences, or when simply facing toxic conflicts that persist over time. They also require a retooling of the underlying competencies necessary for leveraging them effectively. The Anatomy of Conflict Intelligence: 4 Steps to a Higher CIQ Research has identified a set of core compe... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.902 | 0.854 | ["war_conflict"] | 491 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591318 | [
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to check our more chronic responses to conflict. Social : Developing the knowledge, attitudes, and skills to work out social conflicts constructively and optimally. Situational : Becoming more strategic and adaptive when facing fundamentally different types of conflict situations. Systemic : Learning the limits of dire... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 1 | 0.858 | ["war_conflict", "education", "strategy"] | 511 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591348 | [
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cks from more basic and foundational to more advanced, although each of them can help to bolster CIQ independently. Across a variety of studies ( Coleman 2018 ), research has found that higher levels of these aptitudes lead to better outcomes in dispute resolution ( Coleman and Lim 2001 ), more satisfaction and well-be... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.906 | 0.708 | ["war_conflict"] | 472 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591389 | [
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sting others to resolve conflict ( Coleman et al. 2017 ), more constructive and innovative work cultures ( Coleman and Lim 2001 ), and more effective decision-making in highly complex, turbulent situations ( Redding 2016 ). Ultimately, the more skilled we become at each level, and the more conducive group and organizat... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.687 | 0.838 | ["war_conflict", "decision_making"] | 436 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591419 | [
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rectifying and leveraging more taxing conflicts. Below, we share how these four sets of competencies have been found to promote more effective and satisfied leaders, managers, and employees, and offer reflection questions and toolkits to assess and increase CIQ at each level. Self-Conflict Competencies: Knowing and Che... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.7 | 0.848 | ["war_conflict", "leadership", "management", "negotiation"] | 500 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591453 | [
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egulate our own go-to responses to disagreements. We are all unwitting students of conflict from birth, and have gradually developed a set of basic assumptions, emotional reactions, and behavioral tendencies that shape how we show up when conflict strikes. Becoming mindful of these inclinations, and developing the capa... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 1 | 0.862 | ["war_conflict", "negotiation", "education"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591484 | [
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s step and move us directly into learning new interpersonal conflict management techniques. Then, when we fail to actually change our patterns, we become frustrated or disillusioned. Although there are countless individual differences that may be relevant to knowing and managing our automatic-conflict repertoire ( Tehr... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 1 | 0.862 | ["war_conflict", "management", "education"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591520 | [
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w we think about conflict, how we respond to the anxiety it triggers, and how well we use feedback about our tendencies to steer our responses to conflict. Figure 1. View large Download slide Figure 1. View large Download slide Close modal Figure 2. View large Download slide Figure 2. View large Download slide Close mo... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.7 | 0.878 | ["war_conflict"] | 511 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591549 | [
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automatic writing task ( Kets de Vries 2014 ) on the topic, “What is the essence of conflict?” Students are instructed to put pen to paper and write continuously on the subject for a few minutes without thinking, composing, or stopping, and then to swap their essays with another student and begin to mine and discuss th... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.687 | 0.848 | ["war_conflict"] | 434 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591890 | [
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glimpse of their own implicit theory of conflict. Implicit theories ( Dweck and Leggett 1988 ) are the often-unknown premises that we hold about important abstract concepts like intelligence ( Hong et al. 1995 ), leadership ( Offerman and Coats 2018 ), followership ( Sy 2010 ), power ( Coleman 2006 ), and conflict ( Ha... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.683 | 0.84 | ["leadership", "war_conflict"] | 413 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591938 | [
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tanding, goals, and behavioral responses to them. Most of us hold various assumptions about conflict (it’s never good, it’s always competitive, it depletes our energy), but the most-studied aspect is differences in beliefs about the essential nature of conflict: as a fixed-pie entity versus an incremental-growth dynami... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.7 | 0.85 | ["war_conflict", "philosophy"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.591973 | [
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and never really change, while growth theorists see conflicts as more dynamic, mutable, and in fact as always changing. This simple difference in what we assume to be true about conflict has far-reaching consequences. Research has shown that when disputants hold fixed implicit theories, they tend to view conflicts as f... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 1 | 0.87 | ["war_conflict", "negotiation", "philosophy"] | 511 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592004 | [
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to promoting cross-race relations ( Dweck 2012 ). While some people hold either chronic fixed-pie or growth theories of conflict, most hold some combination of both—and so are more affected by social cues and norms that make one or the other more salient. For purposes of CIQ, note one critical difference in these assum... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.7 | 0.862 | ["war_conflict"] | 509 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592034 | [
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es an awareness of changing situational dynamics. And given that most conflicts likely involve both durable and mutable elements, some form of optimality with regard to employing both theories may be merited. In fact, one study found that negotiators holding both fixed and growth theories achieved the best joint outcom... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.69 | 0.84 | ["war_conflict", "negotiation", "education", "philosophy"] | 451 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592063 | [
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I believe this conflict will really ever change? ) Our Responses to Conflict Anxiety Because conflicts, especially tense ones, tend to elicit physiological arousal and anxiety in most of us ( Brittle 2024 ), or feelings of fear, dread, or uneasiness, it is also critical to become aware of the different ways we tend to ... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.896 | 0.868 | ["war_conflict"] | 511 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592096 | [
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induced anxiety ( Deutsch 1993 ): Excessively involved to chronically avoiding; Hard and unyielding to soft and unassertive; Rigid and rule-bound to loose and improvisational; Rational and intellectualized to emotionally saturated; Maximizing and escalating to minimizing and denying; and Compulsively revealing to chron... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.895 | 0.836 | ["war_conflict", "philosophy"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592181 | [
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ely) were associated with more positive outcomes. This suggests an optimality effect, or the benefits of more moderate reactions to conflict anxiety. As Aristotle wrote, “Virtue is the golden mean between two vices, the one of excess and the other of deficiency.” In addition, clinical observational research found that ... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.903 | 0.85 | ["war_conflict", "ethics", "salary", "philosophy"] | 485 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592213 | [
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y were extreme or inappropriate ( Deutsch 1993 ). Such moderation can be achieved through reflective practices aided by the use of self-assessments and reflective feedback profiles (like the Brief Conflict Anxiety Response Scale found at conflictintelligence.org/CARS.html ), conflict training and coaching, and psychoth... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.895 | 0.85 | ["war_conflict"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592242 | [
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ict However, in order to take advantage of the increased awareness one gains from experience and feedback on our implicit conflict theories and responses to anxiety, CIQ requires the capacity for self-regulation when in conflict, or the ability to manage our emotional and behavioral reactions. Self-regulation can serve... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.7 | 0.858 | ["war_conflict"] | 511 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592274 | [
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s our “hot” emotional arousal system and moves us away from our “cool,” more contemplative, cognitive system associated with more effective, strategic modes of problem-solving ( Mischel et al. 2014 ). Scholars recommend a set of techniques, including “time-outs, reflection, exposure to effective models, planning or reh... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.308 | 0.842 | ["strategy"] | 464 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592306 | [
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em in service of achieving our longer-term goals. Such techniques, they suggest, can help mitigate our more damaging automatic responses to conflict and allow us to employ our more self-aware, tolerant, constructive skill sets. (Reflection Question 3: When I face hot conflicts, am I usually able to pause to keep myself... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 1 | 0.852 | ["war_conflict"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592337 | [
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d capacity to self-regulate—is associated with more and less constructive conflict processes, and is susceptible to change in response to individualized feedback, training, and consultation. They also affect and are affected by changes in or adjustments to one another. Taken together, they constitute our internal micro... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.898 | 0.852 | ["war_conflict", "management"] | 506 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592367 | [
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t figures are available as a Supplement Figure 3. View large Download slide Source: The original Toolkit figures are available as a Supplement Close modal Social-Conflict Competencies: Developing the Knowledge, Attitudes, and Skills to Work Out Social Conflicts Constructively and Optimally Building on the self-focused ... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.903 | 0.834 | ["war_conflict", "education"] | 487 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592396 | [
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lution of interpersonal and intergroup conflicts. These are often the standard focus of basic trainings in conflict resolution ( Deutsch 1993 ), integrative negotiation ( Lewicki and Tomlinson 2014 ), and dialogue facilitation ( Krauss and Morsella 2014 ). However, in addition to standard conflict resolution skills, CI... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 1 | 0.86 | ["war_conflict", "ethics", "negotiation"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592427 | [
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on who we see as deserving of fair treatment when resolving conflict. Our Interpersonal Conflict Competencies There are a variety of models and measures that have been developed to assess, instruct, and offer feedback on constructive, win-win interpersonal conflict competencies. Many of them stress basic social problem... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.918 | 0.82 | ["war_conflict"] | 431 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592463 | [
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xibility, and remaining fair, firm, and friendly. My colleagues and I developed a holistic framework ( Coleman and Lim 2001 ) for assessing basic conflict resolution competencies at the individual level in relevant cognitions, attitudes, emotions, and behaviors, and at the systems level in conflict outcomes and organiz... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 1 | 0.85 | ["war_conflict"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592493 | [
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ive assessment technique called the Conflict Competency 360 (CC-360; go to conflictintelligence.org ), which combines a self-report survey with a multi-rater approach to assessment, offering a more holistic view of oneself in conflict—how we view ourself when in conflict with colleagues, how they see us, and the simila... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.895 | 0.858 | ["war_conflict", "strategy"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592521 | [
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e or supervisee, b) a peer or friend, and c) a boss or supervisor, and then to respond to a set of questions regarding how we tend to react when in conflict with each. We are then encouraged to email a survey link to each of these individuals, where they are asked to respond to similar questions about their experience ... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.895 | 0.888 | ["war_conflict"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592549 | [
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xplore the differences in how we think we react in conflict and how others see us reacting. We are then encouraged to discuss these differences with each colleague or peer. In a study using the CC360 to evaluate the effects of a 20-hour training in constructive conflict resolution ( Coleman and Lim 2001 ), the measure ... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 1 | 0.862 | ["war_conflict", "negotiation", "economy", "education"] | 511 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592578 | [
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ors, thoughts, feelings, attitudes, outcomes, and work climate. Results showed a significant increase in use of constructive conflict behaviors after training, with less attacking and negative evading behaviors employed, less negative emotion in conflict, more cooperative and less competitive attitudes, and more constr... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.895 | 0.84 | ["war_conflict"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592609 | [
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mes and work climate, and a decrease in destructive work climate, with the conflict training also evidencing positive delayed-effects one month after the training. These findings suggest that even one-off trainings in constructive conflict resolution, when evidence-based and well-delivered, can provide a sturdy foundat... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.992 | 0.84 | ["war_conflict"] | 460 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592636 | [
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off in conflict, and how my peers experience me? ) Our Capacity to Respond Optimally in Conflict However, purely constructive approaches to conflict sometimes fall short and may need to be enhanced by an ability to respond more optimally to disputes, defined as “the capacity to navigate between competing motives, or co... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.982 | 0.826 | ["war_conflict"] | 412 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592663 | [
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to achieve desired outcomes” (Coleman 2018: 14). For example, conflict management methods that evidence more balanced ratios of inquiry behaviors (exploring the other’s positions, interests, and needs) to advocacy behaviors (arguing for one’s own positions, interests, and needs) have been found to be associated with mo... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.685 | 0.824 | ["management", "ethics", "crisis", "war_conflict"] | 426 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592692 | [
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lt moral differences ( Kugler and Coleman 2020 ). Another study found that more effective police officers often employed more blended approaches to resolving disputes, combining problem-solving and dominance styles when necessary ( van de Vilert et al. 1995 ). In negotiations, optimal tactics like “logrolling” or takin... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.295 | 0.856 | ["ethics", "negotiation", "education"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592721 | [
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o been shown to result in more beneficial outcomes ( Mannix et al. 1989 ). Organizations can also benefit from combining seemingly contradictory conflict engagement methods. For instance, most approaches to workplace conflict management focus on reducing tension and seeking agreement between disputants, while many appr... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.993 | 0.826 | ["war_conflict", "management", "negotiation", "social_justice", "philosophy"] | 464 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592755 | [
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, consciousness raising, and social mobilization. Such tensions can increase motivation to address needs for increased equity—but only when they reach an optimal threshold—tense enough but not too tense. Too little tension and those in power often fail to attend to the concerns of those with less power ( Fiske 1993 ), ... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.694 | 0.854 | ["communication", "motivation", "war_conflict"] | 471 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592785 | [
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e requires the capacity to navigate between both. One such approach frames employee activism and conflict management as parts of a holistic set of complementary activities— advocacy , subversion , facilitation, and healing —which can function as checks and balances in organizations to help guide them toward more fair a... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 1 | 0.862 | ["war_conflict", "management"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592814 | [
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is clearly a more advanced skill, but a crucial one when navigating more demanding conflicts. (Reflection Question 5: How comfortable am I with switching or combining different tactics when in conflict? ). Understanding Our Moral Scope Rounding out the three-legged stool of social conflict competencies is our moral ori... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.7 | 0.864 | ["war_conflict", "ethics"] | 511 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592842 | [
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f fair and moral treatment in conflict ( Opotow 1995 ). For instance, many of us view violent criminals, child sex offenders, or terrorists as falling outside the realm of moral treatment. Often, in times of extreme hardship or threat, our views of members of previously acceptable outgroups—immigrants, Communists, Arab... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.686 | 0.836 | ["ethics", "war_conflict"] | 430 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592870 | [
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so lose their perceived right to fair treatment. This is currently a concerning trend across the Red-Blue political division in the U.S, just one example of the shrinking of our moral scope toward exclusion of others ( Elliott 2023 ). However, awareness of our personal tendencies toward moral exclusion of some groups, ... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.697 | 0.86 | ["war_conflict", "ethics", "strategy"] | 485 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592903 | [
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onflict constructively ( Opotow and Weiss 2000 ). Research also has found that moral exclusion can be mitigated when people view the other as a member of a higher-order ingroup (Americans, humans, Earthlings; Bruneau et al. 2012 ) or share strong cooperative goals or interests ( Coleman et al. 2014 ). (Reflection Quest... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.912 | 0.852 | ["ethics", "war_conflict"] | 451 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592931 | [
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n conflict with people I feel morally opposed to? ) The social realm of CIQ has received the most attention in the field of conflict management by far, and deservedly so. How we show up socially in conflict, especially during our early encounters with our colleagues, goes a long way in setting the course of our relatio... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.895 | 0.868 | ["war_conflict", "management", "ethics", "networking"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592960 | [
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ploy more optimally balanced tactics when necessary, and becoming mindful of how our moral scope may limit us, will serve us well on our journey to a higher CIQ. Figure 5. View large Download slide Source: The original Toolkit figures are available as a Supplement Figure 5. View large Download slide Source: The origina... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.7 | 0.856 | ["war_conflict", "strategy", "ethics"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.592989 | [
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g Fundamentally Different Types of Conflict Situations Building on the flexibility and constructiveness promoted at the self and social levels, the situational level offers a set of CIQ competencies focused on conflict adaptivity , or the capacity to employ distinct strategies in different types of conflict situations ... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.7 | 0.706 | ["war_conflict"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.593023 | [
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city to understand the fundamental dimensions that distinguish between qualitatively different types of conflict situations, 2) skills in shifting and employing different conflict resolution strategies, and 3) the ability to assess fit : knowing which strategies work best in which types of situations. Three models of c... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.895 | 0.694 | ["war_conflict", "management"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.593055 | [
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utes between others in more “derailing” types of situations, and one for resolving conflict across major cultural differences. Interpersonal-Conflict Adaptivity The first and most basic approach to adaptive CR is derived from the situational model of conflict in social relations ( Coleman et al. 2012 ), which is built ... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.895 | 0.85 | ["war_conflict", "networking"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.593082 | [
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type (Are the other disputants typically with me or against me—or both?), and power differences (Are they more or less powerful than me in this situation?). These basic differences combine to offer a model of seven basic types of interpersonal situations ( Coleman and Ferguson 2014 ). These include one where the confli... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.7 | 0.854 | ["war_conflict"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.593110 | [
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partnership (equal power, cooperative), cooperative dependence (low power, cooperative), command and control (high power, competitive), enemy territory (equal power, competitive), and unhappy tolerance (low power, competitive). Research has shown that each of these situations tends to elicit from us a particular orient... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.914 | 0.83 | ["war_conflict"] | 444 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.593137 | [
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expected for each situation ( Kim et al. 2021 ). These orientations are, respectively, autonomy (in situations of independence), benevolence (in compassionate responsibility), cooperation (in partnership), support (in cooperative dependence), dominance (in command and control), competition (in enemy territory), and app... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.296 | 0.842 | [] | 511 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.593163 | [
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und that most people tend to get stuck in particular chronic conflict mindsets, depending on their background, position, and training, it also finds that being strategically adaptive —or intentionally employing a conflict strategy that works best in each situation —leads to superior outcomes in the workplace ( Coleman ... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.905 | 0.692 | ["war_conflict", "strategy", "career"] | 478 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.593193 | [
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being, less stress, and lower intentions to quit. Importantly, this research also found that a chronic use of more cooperative, win-win strategies in conflict was not related significantly to satisfaction and well-being at work when accounting for the effects of adaptivity, a finding that challenges the popular assumpt... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.901 | 0.858 | ["war_conflict", "management", "crisis", "education"] | 495 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.593223 | [
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with managers in South Korea ( Kim et al. 2021 ). (Reflection Question 7: How adept am I at scanning new or changing situations and shifting my responses to conflict according to basic relational differences? ) Adaptive Mediation Having the capacities to mediate disputes effectively and efficiently, or to help others w... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.7 | 0.866 | ["leadership", "management", "war_conflict"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.593251 | [
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ime resolving employees’ conflict at work ( American Management Association 2021 ). However, at times the context of mediation (defined as acceptable, third-party conflict facilitation; Coleman et al. 2014 ) can present a unique set of challenges to navigate. Research has identified the four most challenging conditions... | https://direct.mit.edu/ngtn/article/40/1-2/5/123561/Navigating-Firestorms-The-Imperative-of-Conflict | Navigating Firestorms: The Imperative of Conflict-Intelligent Leadership in a Turbulent World | Negotiation Journal | MIT Press | direct.mit.edu | unknown | false | 0.895 | 0.85 | ["war_conflict", "management", "crisis"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.593279 | [
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Learn conflict resolution Are you ready to build a skill that can take you far in the professional world? Explore how taking conflict resolution courses online can enhance sought-after soft skills and potentially help land you a career you love. Create an account What is conflict resolution? Conflict resolution is the ... | https://www.edx.org/learn/conflict-resolution | Learn conflict resolution | edX | edx.org | unknown | false | 1 | 0.866 | ["war_conflict", "career", "interview"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.709970 | [
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ndidates because it helps maintain a positive workplace culture, encourages effective collaboration, and minimizes disruptions in productivity due to disputes. The skill of conflict resolution can enhance professional opportunities in a number of people-focused fields, including human resource management, social work, ... | https://www.edx.org/learn/conflict-resolution | Learn conflict resolution | edX | edx.org | unknown | false | 0.895 | 0.838 | ["war_conflict", "education", "communication", "management", "career"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.710080 | [
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learning pathway that will best meet your needs depends on how much you already know about conflict resolution and how you plan to use these skills in the workplace. Here are some of the main ways to build up your skill set in conflict resolution: Courses Taking conflict resolution courses online can help you understan... | https://www.edx.org/learn/conflict-resolution | Learn conflict resolution | edX | edx.org | unknown | false | 0.998 | 0.852 | ["war_conflict", "communication", "negotiation", "education"] | 491 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.710151 | [
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igence, effective communication, and negotiation. Certifications A certification program requires you to take an exam to validate your skills in diagnosing conflicts, applying a problem-solving approach, and using mediation to work toward productive resolution. Executive education programs Conflict resolution executive... | https://www.edx.org/learn/conflict-resolution | Learn conflict resolution | edX | edx.org | unknown | false | 1 | 0.824 | ["war_conflict", "negotiation", "education", "leadership", "communication"] | 503 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.710213 | [
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sations, and create a positive workplace culture. This path can be particularly useful for industry veterans looking to improve their skills in certain areas, often in pursuit of a promotion or job change. Degrees A degree program in conflict resolution or management can help you build a career managing people and help... | https://www.edx.org/learn/conflict-resolution | Learn conflict resolution | edX | edx.org | unknown | false | 0.895 | 0.854 | ["management", "war_conflict", "career", "economy"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.710277 | [
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conflict management systems design, civil mediation, and cultural aspects of conflict resolution. Jobs in conflict resolution Learning conflict resolution can help you in a variety of settings, from interpersonal to international. Here are a few positions in which you can use conflict management skills in meaningful wa... | https://www.edx.org/learn/conflict-resolution | Learn conflict resolution | edX | edx.org | unknown | false | 1 | 0.85 | ["war_conflict", "management", "education", "career", "salary"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.710323 | [
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ces managers coordinate and direct an organization's human resources function. This role includes workforce planning, communicating directives from senior management, planning benefit programs, advising managers on human resources-related issues, making hiring decisions, and handling disputes and disciplinary action. R... | https://www.edx.org/learn/conflict-resolution | Learn conflict resolution | edX | edx.org | unknown | false | 0.1 | 0.828 | ["management", "strategy", "communication", "decision_making", "interview"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.710358 | [
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ry (May 2023) : $136,350 Mediator Mediators facilitate conflict resolution through conversation. In this role, you may clarify the concerns of all parties, interview stakeholders to obtain critical information, conduct meetings with disputants, and prepare settlement agreements. Required education : Bachelor's degree i... | https://www.edx.org/learn/conflict-resolution | Learn conflict resolution | edX | edx.org | unknown | false | 0.7 | 0.846 | ["education", "war_conflict", "management", "negotiation", "interview"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.710393 | [
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ounselor School counselors help students develop academic, career, and social skills. You may address behavioral challenges, analyze data to identify issues, evaluate students through assessments and interviews, and collaborate with teachers and other personnel to help students achieve goals. Required education : Maste... | https://www.edx.org/learn/conflict-resolution | Learn conflict resolution | edX | edx.org | unknown | false | 1 | 0.84 | ["war_conflict", "education", "communication", "crisis", "career"] | 500 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.710427 | [
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ready to improve your conflict resolution skills? Then check out edX's various degree programs or sign up for a free online course and get started today. Explore conflict resolution programs More opportunities for you to learn We've added 500+ learning opportunities to create one of the world's most comprehensive free-... | https://www.edx.org/learn/conflict-resolution | Learn conflict resolution | edX | edx.org | unknown | false | 0.993 | 0.834 | ["war_conflict", "education", "philosophy"] | 465 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.710464 | [
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s the importance of learning conflict resolution? Conflict resolution is a versatile skill that can build a positive workplace culture in any industry or sector. When you can effectively manage disagreements, it can enhance collaboration and help keep employees productive, which ultimately benefits the entire organizat... | https://www.edx.org/learn/conflict-resolution | Learn conflict resolution | edX | edx.org | unknown | false | 0.994 | 0.84 | ["war_conflict", "economy", "communication", "negotiation", "salary"] | 471 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.710502 | [
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help you learn basic tenets in about four weeks. However, mastering it can take many years, as every situation will require a different mix of skills and tactics, and it is often necessary to learn by trial and error. How hard is it to learn conflict resolution? Learning the fundamental skills required for effective co... | https://www.edx.org/learn/conflict-resolution | Learn conflict resolution | edX | edx.org | unknown | false | 0.988 | 0.842 | ["war_conflict", "education", "crisis", "resume"] | 441 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.710539 | [
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t makes learning conflict resolution challenging. Developing soft skills like active listening, empathy, and effective communication can be more difficult for some people in comparison to others. Teaching others to manage their emotions can be even more difficult, depending on their level of self-awareness, emotional i... | https://www.edx.org/learn/conflict-resolution | Learn conflict resolution | edX | edx.org | unknown | false | 0.977 | 0.808 | ["crisis", "war_conflict", "communication", "education"] | 384 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.710573 | [
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Please note... This site welcomes a variety of viewpoints and perspectives on community engagement. Ideas shared here should not be considered as being endorsed by the UNC School of Government in any way as the School is nonpartisan and policy-neutral. In January, I had the pleasure of teaching two sets of veteran coun... | https://leadership.sog.unc.edu/the-intersection-of-transparency-and-conflict-management/ | The Intersection of “Transparency” and “Conflict Management” | leadership.sog.unc.edu | unknown | false | 0.7 | 0.864 | ["education", "management", "governance", "war_conflict"] | 503 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.827100 | [
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d some of my insights and stretched a few others. Choosing policies and budgets on public matters puts elected officials in the center of conflicts. Understanding and responding to conflict is a central leadership competency. This post addresses the first of two factors which make effective approaches to conflicts hard... | https://leadership.sog.unc.edu/the-intersection-of-transparency-and-conflict-management/ | The Intersection of “Transparency” and “Conflict Management” | leadership.sog.unc.edu | unknown | false | 0.898 | 0.856 | ["war_conflict", "leadership", "governance", "communication", "decision_making"] | 505 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.827204 | [
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ust think out loud” without it hitting the media. Many traditional conflict resolution approaches do seek confidentiality in order to have candid exchanges, to explore new ideas, and to reach more effective outcomes in a controversy. NC public officials can try out ideas one-on-one, but almost never can the majority or... | https://leadership.sog.unc.edu/the-intersection-of-transparency-and-conflict-management/ | The Intersection of “Transparency” and “Conflict Management” | leadership.sog.unc.edu | unknown | false | 0.895 | 0.858 | ["strategy", "war_conflict"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.827284 | [
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r holding honest, robust discussions in the public eye is to develop and practice groundrules for effective conversations. Granted, there is no way to bind a recalcitrant member to the rules. However, public officials regularly report to me that doing this groundwork after any change in membership of the board provides... | https://leadership.sog.unc.edu/the-intersection-of-transparency-and-conflict-management/ | The Intersection of “Transparency” and “Conflict Management” | leadership.sog.unc.edu | unknown | false | 0.1 | 0.862 | ["decision_making", "salary"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.827337 | [
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, and the board reaches well-considered decisions. Having ground rules – and using them — is the foundation for managing conflicts. People “playing by the rules” minimize the risk of recriminations, grudges and retaliation later on. One strategy to boldly and safely generate more ideas within a problem-solving process ... | https://leadership.sog.unc.edu/the-intersection-of-transparency-and-conflict-management/ | The Intersection of “Transparency” and “Conflict Management” | leadership.sog.unc.edu | unknown | false | 0.687 | 0.836 | ["strategy", "management", "decision_making", "war_conflict"] | 435 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.827385 | [
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to a single list of options, without attribution. Then, the whole group identifies the pros and cons of each approach, whether or not each idea is likely to gain support. This broad thinking can help clarify the criteria for making a “good” decision and can generate options for modifying or combining ideas. The anonymi... | https://leadership.sog.unc.edu/the-intersection-of-transparency-and-conflict-management/ | The Intersection of “Transparency” and “Conflict Management” | leadership.sog.unc.edu | unknown | false | 0.295 | 0.868 | ["decision_making"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.827431 | [
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differing viewpoints with our words and actions? The next post discusses how changes in modes of sharing information and opinions affects conflict resolution in the public sector. | https://leadership.sog.unc.edu/the-intersection-of-transparency-and-conflict-management/ | The Intersection of “Transparency” and “Conflict Management” | leadership.sog.unc.edu | unknown | false | 0.636 | 0.754 | ["war_conflict", "philosophy"] | 179 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.827468 | [
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Front Psychol . 2022 Nov 14;13:921300. doi: 10.3389/fpsyg.2022.921300 Exploring the relationships between team leader’s conflict management styles and team passion: From the emotional perspective Jielin Yin Jielin Yin 1 School of Economics and Management, Beijing Information Science and Technology University, Beijing, ... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.7 | 0.848 | ["management", "education", "philosophy", "leadership", "networking"] | 511 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.950925 | [
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ity, Beijing, China Find articles by Meng Qu 1, * , Ganli Liao Ganli Liao 1 School of Economics and Management, Beijing Information Science and Technology University, Beijing, China Find articles by Ganli Liao 1 , Muxiao Jia Muxiao Jia 1 School of Economics and Management, Beijing Information Science and Technology Uni... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.1 | 0.685 | ["education", "management", "philosophy"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951017 | [
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titive conflict management style on team passion. H5b: Low TEI weakens the positive influence of cooperative conflict management style on team passion and enhances the negative influence of competitive conflict management style on team passion. Therefore, the hypothesized model is displayed in Figure 1 . Figure 1. Open... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.683 | 0.826 | ["management", "war_conflict"] | 413 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951062 | [
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mate ( β 2 = −0.082, p > 0.05), which not supported hypothesis 1b. In model 3, cooperative and competitive conflict management styles were independent variables and team passion was dependent variable. We found that cooperative CMS positively affected team passion ( β 3 = 0.729, p < 0.001), hypothesis 2a was supported;... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.69 | 0.702 | ["management", "war_conflict"] | 449 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951104 | [
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the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.1 | 0.85 | ["management", "innovation", "education"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951145 | [
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tional perspective, this study explores how team leader’s conflict management styles affect team passion. A theoretical model is constructed which describes the mediating role of positive team emotional climate and the moderating impact of team emotional intelligence. We collect 101 teams paired data including 101 team... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.7 | 0.85 | ["management", "leadership", "war_conflict", "education"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951183 | [
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itive effect on both positive team emotional climate and team passion. Meanwhile, positive team emotional climate plays a mediating role between leader’s cooperative conflict management style and team passion. In addition, team emotional intelligence has a moderating effect between leader’s cooperative style and positi... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.999 | 0.84 | ["management", "leadership", "war_conflict", "education"] | 494 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951219 | [
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h scope of impacts of conflict management styles. In addition, this study forms the underlying mechanism of team leader’s conflict management styles on team passion from the emotional perspective and investigates the mediating effect and moderating effect of emotional variable, which broadens the research on the mechan... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.895 | 0.842 | ["management", "war_conflict", "leadership", "education", "philosophy"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951261 | [
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management style, positive emotional climate, team emotional intelligence, team passion Introduction Team work, which emphasizes collaboration and division of labor, is very effective in improving the flexibility of enterprises to cope with the ever-changing internal and external environment. Due to this, teams are wid... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.296 | 0.848 | ["management", "ethics", "economy", "leadership", "communication"] | 511 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951301 | [
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norms, values, and ethics, but they need to actively cooperate and interact to achieve organizational goals ( García and Corbett, 2013 ). Therefore, conflicts within the team are everywhere and unavoidable. Conflict itself is harmless and its handling styles can greatly impact the team or the organization. If it is not... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.685 | 0.838 | ["management", "ethics", "war_conflict"] | 425 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951341 | [
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es with the help of acquaintances and MBA alumni. This study collected team data in departments, which mainly work in a small group, such as sales, R&D, and propaganda, were chosen for the research. Because of the different size of work teams, each team surveyed a team leader and 3–6 team members. Finally, 484 valid su... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.304 | 0.86 | ["management", "leadership", "education"] | 482 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951387 | [
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that it can truly reflect the respondents’ ideas. Questionnaires related to conflict management style were responded by leaders, while those related to team passion, positive team emotional climate and TEI were responded by team members. In order to match team leaders and members, we designed three items such as “what’... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.685 | 0.834 | ["management", "leadership", "war_conflict"] | 427 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951427 | [
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anslated into Chinese to measure these variables. To ensure the equivalency of meaning, we translated questionnaire from English to Chinese and back to English. We adopted Likert five-point scale to measure the items of the questionnaire. Conflict management styles In this paper, we measured team leader’s cooperative a... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.683 | 0.824 | ["management", "war_conflict", "leadership"] | 414 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951465 | [
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the scale established by Tjosvold et al. (2006) . It measured cooperative and competitive conflict management style with nine items, which is answered by leaders. Specifically, cooperative conflict management style included five items such as “My work so that to the extent possible we all get what we really want” and c... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.7 | 0.864 | ["management", "war_conflict", "leadership", "education"] | 511 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951514 | [
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the scale designed by Vallerand et al. (2003b) . The scale had total seven items. For example, “This activity allows me to live a variety of experiences,” “This activity reflects the qualities I like about myself” and etc. Positive team emotional climate This study used three items of the positive team emotional climat... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.1 | 0.868 | ["management", "education"] | 510 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951556 | [
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c and confident” and “Working in my team, members feel hopeful.” Team emotional intelligence As mentioned above, since the dimension of OEA reflects the vital role of TEI in the context of conflict, which can help people to perceive, understand, and predict other emotions ( Ma and Liu, 2019 ). We adopted the items abou... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.7 | 0.88 | ["management", "governance", "war_conflict"] | 512 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951594 | [
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good understanding of the emotions of people around me.” Control variables In this paper, the gender, age, education level, and working years of participants, which may have potential impacts on CMS, team climate, and team passion are taken as control variables ( Rahim, 1983 ; Lewis, 2000 ; Beitler et al., 2018 ). Data... | https://pmc.ncbi.nlm.nih.gov/articles/PMC9704503/ | Exploring the relationships between team leader's conflict ... - PMC | pmc.ncbi.nlm.nih.gov | public_domain | false | 0.4 | 0.864 | ["management", "education"] | 511 | Conflict Resolution Leadership | topic | 2026-03-21T18:11:37.951632 | [
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