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What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE0iPQEEzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpCQ%3D%3D--8553eac7446f6ece2afa00fbb66454e71018ca71
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How to Set Up VPN on Asus Router
|
Please note:
For a smooth experience, your router needs to be running OpenVPN 2.4.x. Here's how to [check the OpenVPN version](https://support.nordvpn.com/hc/en-us/articles/20466863277969). If you have a newer Asus WRT firmware, [check this guide](https://support.nordvpn.com/hc/en-us/articles/20286376420753) on how to connect to a VPN.
ASUS RT-AC66U (non-B1) and RT-N66U routers are not supported by NordVPN service.
## How to set up an OpenVPN connection with NordVPN on your Asus router:
1. Log into the control panel of your Asus VPN router by typing 192.168.1.1 in the address bar of your browser. In case the specified IP address does not work, try 192.168.50.1 instead. Alternatively, enter router.asus.com or asusrouter.com instead of the IP address into the address bar. A window will pop up, asking you to enter your username and password. Unless you have changed your credentials, the default username is admin, and the default password is admin (or no password).
2. After logging into the Control Panel, select VPN in the left sidebar menu.
3. Click on the VPN Client tab at the top of the page.
4. Click the Add profile button at the bottom of the page.
5. In the pop-up window, select the OpenVPN tab and fill in the fields:Description: Give the connection any name you like.Username: Your NordVPN service username.Password: Your NordVPN service password.Auto reconnection: Yes.
1. Download the OpenVPN client configuration files.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. After downloading the files, go back to the control panel of your router and click Choose File in the pop-up window.
2. Navigate to the configuration file you have just downloaded and click Open.
3. Click Upload. You should see the message Complete! when the file has been uploaded successfully.
4. Leave the “Import the CA file or edit the .ovpn file manually” box unchecked and click OK.
5. In the VPN Client tab, you will see the created connection. Click Activate to connect your router to NordVPN. Please note that you can create only one OpenVPN connection.
6. A blue checkmark should appear in the Connection Status column, indicating that you are now connected to the VPN on the Asus router.
7. Your IP address and protection status will be visible at the top of the [nordvpn.com](https://nordvpn.com/) page. Please make sure to refresh the webpage, as it might be loaded from the cache. If you still don't see it, [clear the browser cache](https://nordvpn.com/blog/how-to-clear-your-cache/).To disconnect from NordVPN, click on the Deactivate button, which appears instead of the Activate button in the Connection column.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGiy%2BBdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE0iPQEEzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzIwMTk0NDEyNzAwMzA1LUhvdy10by1TZXQtVXAtVlBOLW9uLUFzdXMtUm91dGVyBjsIVDoJcmFua2kK--ea7dcd4ecb0ab8185ceca4b39b84072ea6d10992
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What to do if Amazon is not working with NordVPN
|
If you can’t access Amazon with NordVPN, follow the steps below.
1. Connect to a different VPN server.
2. [Change the VPN protocol to OpenVPN UDP or TCP](https://support.nordvpn.com/hc/en-us/articles/20465552867345).
3. Do a [NordVPN DNS leak test](https://nordvpn.com/dns-leak-test/) while connected to our servers. If the results bring back your IP address, configure your device manually to use private NordVPN DNS servers.
4. [Clear your browser cache.](https://nordvpn.com/blog/how-to-clear-your-cache/)
5. Use a different browser or open Amazon in private browser mode.
6. Disable the [Threat Protection](https://support.nordvpn.com/hc/en-us/articles/19508765521425) feature. If you’re using Threat Protection Pro™, exclude Amazon from the blocked domains list. To do that, go to the Web protection tab in the Threat Protection Pro™ settings and choose to exclude Amazon from threat blocking.
7. Allowlist NordVPN in the settings of your antivirus if you are using one.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHAmA8SEzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEhcMEEEzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzIwOTY4MjkyMDA3OTUzLVdoYXQtdG8tZG8taWYtQW1hem9uLWlzLW5vdC13b3JraW5nLXdpdGgtTm9yZFZQTgY7CFQ6CXJhbmtpBg%3D%3D--5ab45e377a992910161eb32c69ad98167251f844
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Does NordVPN have servers in the Philippines?
|
NordVPN has virtual servers in the Philippines.
Physical servers usually have limited server infrastructure, whereas virtual servers are an optimal solution, providing speeds and connection quality equal to those of a physical server. Learn more by reading our [article on virtual servers](https://nordvpn.com/blog/new-nordvpn-virtual-servers/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE0iPQEEzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEhcMEEEzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwOTEyMDAzMzYzOTg1LURvZXMtTm9yZFZQTi1oYXZlLXNlcnZlcnMtaW4tdGhlLVBoaWxpcHBpbmVzBjsIVDoJcmFua2kH--a993847d4eac8f7d532b9d2be4c01ec021785f1b
|
What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEPnSeCEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBw%3D%3D--13b8892869bf56a6d87381b87b25b7916887704c
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How can I change my NordVPN password
|
1. Log in to your Nord Account using your password.
2. In the top-right corner of the page, click on the arrow next to your email address and select "Account settings."
3. Click on the "Change password" button:To change your service credentials (for example, if you want to set up NordVPN manually on your router), contact our customer support team by email (support@nordvpn.com) or other means.
|
https://support.nordvpn.com/hc/en-us/articles/19476698905617-How-can-I-change-my-NordVPN-password
|
What is a jailbroken device
|
### What does the term mean?
Jailbreaking refers to bypassing of certain device restrictions. These restrictions are set by the manufacturer, usually in order to increase the security and the reliability of their devices. For instance, Apple restricts the ability of its customers when it comes to downloading applications from outside the Apple App Store. In order to sideload applications, which is to download them from an unofficial source, users must first jailbreak their iOS devices. By doing so, root access is gained, meaning that users can modify the needed files and directories that are otherwise hidden.
Essentially, jailbreaking provides greater control over one's device. However, additional freedom comes at a risk to security as well as privacy. One example stems from potential malware that can be downloaded from insecure sources. Unlike the Apple App Store where apps are thoroughly checked, there is no guarantee that the apps from outside will be safe. In the case that they indeed possess malware, your credentials and other personal information could be stolen without your knowledge.
### How can I know if my device is jailbroken, and can NordVPN protect me if it is?
First of all, the iOS version of the NordVPN application comes with a system that automatically detects whether or not your device could be jailbroken. If it is, you will be greeted with the following message:
Additionally, you can also find the jailbreak indication by scrolling to the bottom of the Settings menu:
If you suspect that your device may have malware or spyware installed, we do not recommend installing and using NordVPN. This is because your credentials may be stolen by malicious applications. Additionally, although NordVPN encrypts your connection to the internet, as well as protects your privacy online, it cannot prevent damage from downloading the above-mentioned files.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFz%2FhudEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEhcMEEEzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJCL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1OTg4ODI1ODczLVdoYXQtaXMtYS1qYWlsYnJva2VuLWRldmljZQY7CFQ6CXJhbmtpCA%3D%3D--ebb9327480983027d1fa57d56d5ee96817ad8644
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Switching protocol to OpenVPN UDP or TCP
|
Some NordVPN server categories, found under the specialty server section, are available only while using OpenVPN UDP or TCP protocols.
Currently, these categories are Double VPN and a part of our obfuscated Servers. This article contains a list of instructions on how to switch your connection protocol on various platforms.
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20465699170321-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-iOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20465783529233-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-on-Linux)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFAAgKdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEhcMEEEzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NTUyODY3MzQ1LVN3aXRjaGluZy1wcm90b2NvbC10by1PcGVuVlBOLVVEUC1vci1UQ1AGOwhUOglyYW5raQk%3D--daf4dd49da6065327d9d118a3198b39df3e82e68
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How to start using NordVPN
|
If you are interested in starting to use the NordVPN service but are unsure how to do so, this article will introduce you to the steps needed to begin using NordVPN today.
In this article we will cover:
* [Downloading NordVPN](
* [Installing NordVPN](
* [Purchasing a NordVPN plan](
* [Connecting to NordVPN](
* [Connecting to NordVPN on Linux](
* [Additional NordVPN features](
## Downloading NordVPN
To begin using NordVPN, you will first need to download the application for your respective device:
* Download the NordVPN application for Windows
* Download the NordVPN application for macOS
* Download the NordVPN application for Linux
* Download the NordVPN application for Android
* Download the NordVPN application for iOS
## Installing NordVPN
If you are not sure how to install and set up the application, choose the OS you're going to use and follow one of the guides below:
* Learn how to install NordVPN on Windows 7 and 8.1
* Learn how to install NordVPN on Windows 10 and 11
* Learn how to install NordVPN on macOS
* Learn how to install NordVPN on Linux
* Learn how to install NordVPN on Android
* Learn how to install NordVPN on iOS
Once the application has been set up, you need to purchase the desired plan.
## Purchasing a NordVPN plan
The following article will introduce you to [NordVPN Plans and Prices](https://support.nordvpn.com/hc/en-us/articles/19744251757841-Plans-and-prices-of-NordVPN-service). And if you're uncertain how to proceed with the purchase, read the article on [purchasing a NordVPN subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
Once you have an active subscription, you need to connect to NordVPN.
## Connecting to NordVPN
In order to connect to NordVPN, follow along below:
1. Use the quick connect button:Alternatively, you can use the dots on the map to connect to specific locations.
2. Click the dot in a country:Lastly, you may also use the search bar.
3. Type in the name of the country you would like to connect to:
### Connecting to NordVPN on Linux
To connect on a Linux device, you will need to type in the following commands :
```
nordvpn connect
```
```
nordvpn c
```
To connect to specific servers, use:
```
nordvpn connect <country_code server_number>
```
(eg. nordvpn connect uk715)
Follow our article on how to [connect to NordVPN using Linux Terminal](https://support.nordvpn.com/hc/en-us/articles/20164827795345-Connect-to-NordVPN-using-Linux-Terminal).
That's it! Now you can begin using the app and investigating the different features.
## Additional NordVPN features
Here you can find some articles covering NordVPN's features:
* [Different NordVPN server categories explained](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained)
* [NordVPN Kill Switch: how does it work](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work)
* [What is Threat Protection Pro™ and Threat Protection?](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection)
* [Dedicated NordVPN IP addresses](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFpIBV0EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEhcMEEEzoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwMjg5Nzc5OTUyMDE3LUhvdy10by1zdGFydC11c2luZy1Ob3JkVlBOBjsIVDoJcmFua2kK--b65ef516d06b7bf6994a1b6a1230dcf5c380efe3
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Not sure if your router is supported and/or can't find it on the list above?
|
First, see if you can find your router on our [list of unsupported routers](https://support.nordvpn.com/hc/en-us/articles/20379585675793-Which-routers-don-t-support-NordVPN).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEJ4fyqEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEF5PeIEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NDI2MDg0NzE4ODY1LVNldHRpbmctdXAtYS1yb3V0ZXItd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kG--f28bcbb1defedd7e9a8871aca02f4d0aedf42c28
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Setting up a router with NordVPN
|
The procedure of setting up NordVPN on your router will depend on your router’s firmware or manufacturer. If you can’t find the VPN router setup tutorial for your router’s firmware on the following list, continue scrolling down for further instructions. You may also check out our list of [router recommendations](https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN).
Note: If your router was issued by your ISP, it probably does not support VPN configurations. If that is the case, there are routers that come pre-configured with NordVPN. Our partner FlashRouters offers a selection of powerful routers that come with NordVPN out of the box, including the [Privacy Hero](https://www.flashrouters.com/privacy-hero-nordvpn-router-by-flashrouters) with exclusive integration for NordLynx - the fastest VPN protocol.
## Setup tutorials for supported routers and firmware:
* [ASUS WRT](https://support.nordvpn.com/hc/en-us/articles/20286376420753-How-to-set-up-NordVPN-on-Asus-WRT-firmware) (native firmware)
* [ASUS Merlin](https://support.nordvpn.com/hc/en-us/articles/20319214011921-AsusWRT-Merlin-setup-with-NordVPN)
* [DD-WRT](https://support.nordvpn.com/hc/en-us/articles/20308623061265-DD-WRT-setup-with-NordVPN)
* [Privacy Hero](https://support.flashrouters.com/privacy-hero/vpn-setup-privacy-hero/privacy-hero-nordlynx-vpn-setup/)
* [Roqos](https://support.flashrouters.com/roqoscore/nordvpn-setup-on-roqos/)
* [Gl.iNET](https://support.nordvpn.com/hc/en-us/articles/20226926174225-GL-iNet-setup-with-NordVPN)
* [Mikrotik](https://support.nordvpn.com/hc/en-us/articles/20398642652561-MikroTik-IKEv2-setup-with-NordVPN)
* [NetDUMA](https://support.nordvpn.com/hc/en-us/articles/20323695823761-Netduma-setup-with-NordVPN)
* [OPNsense](https://support.nordvpn.com/hc/en-us/articles/20397569418129-OPNsense-21-setup-with-NordVPN)
* [OpenWRT](https://support.nordvpn.com/hc/en-us/articles/20340177222289-OpenWrt-setup-with-NordVPN)
* [Padavan](https://support.nordvpn.com/hc/en-us/articles/20323041135889-Padavan-setup-with-NordVPN)
* [Sabai](https://support.nordvpn.com/hc/en-us/articles/20323512359697-Sabai-setup-with-NordVPN)
* [Tomato](https://support.nordvpn.com/hc/en-us/articles/20317675285777-How-to-set-up-VPN-on-Tomato)
* [pfSense](https://support.nordvpn.com/hc/en-us/articles/20285211284497-pfSense-setup-with-NordVPN)
* [DrayTek](https://support.nordvpn.com/hc/en-us/articles/20397988815633-DrayTek-Vigor-IKEv2-setup-with-NordVPN)
* [EdgeRouter](https://support.nordvpn.com/hc/en-us/articles/20321386897041-EdgeRouter-and-Ubiquiti-setup-with-NordVPN)
* [TP-Link](https://support.nordvpn.com/hc/en-us/articles/20280525082001-Setting-up-TP-Link-with-NordVPN)
* Starlink (read more about how to use [VPN on Starlink](https://nordvpn.com/blog/starlink-vpn/))
## Not sure if your router is supported and/or can't find it on the list above?
First, see if you can find your router on our [list of unsupported routers](https://support.nordvpn.com/hc/en-us/articles/20379585675793-Which-routers-don-t-support-NordVPN).
If it’s not on there, check the user manual that came with your router (usually, manuals are available for download on the manufacturer’s website). Search the manual for any mentions of OpenVPN support. Your router must support the OpenVPN client in order to potentially support a NordVPN configuration. If you can’t find this information in the manual, consider contacting your router’s manufacturer.
If none of the tips mentioned above have helped you set up a connection, feel free to contact our support team!
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEJ4fyqEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEF5PeIEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NDI2MDg0NzE4ODY1LVNldHRpbmctdXAtYS1yb3V0ZXItd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kG--f28bcbb1defedd7e9a8871aca02f4d0aedf42c28
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Dedicated IP: Renewal and cancellation
|
If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGwWaEXFToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEPnSeCEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIzMTkxMjM1NDQwNjU3LURlZGljYXRlZC1JUC1SZW5ld2FsLWFuZC1jYW5jZWxsYXRpb24GOwhUOglyYW5raQg%3D--8c825aa5c9048269539e54f5e26514589416119b
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Which routers don’t support NordVPN
|
On 1 December 2018, NordVPN’s servers stopped supporting L2TP/IPsec and PPTP connections. More about that in [this article](https://nordvpn.com/blog/l2tp-pptp-protocol-update/).
If you use any of the routers listed below with their native firmware, you will not be able to use them with our service:
* Arris
* Belkin
* Cisco
* D-Link
* Huawei
* Linksys (except [WRT32X/WRT32XB AC3200](https://www.linksys.com/support-article?articleNum=270535))
* Nighthawk range routers ([unless the router is using DumaOS](https://www.netgear.com/home/online-gaming/))
* [Netgear](https://support.nordvpn.com/hc/en-us/articles/20282781982481-Can-I-set-up-Netgear-router-with-VPN)
* TRENDnet
* Tenda
* TotoLink
* Ubee
* Orbi
* Spectrum
* Xfinity
* Eero
* Verizon
* AT&T
* FRITZ!Box
* Most ISP-provided routers that were mentioned above
You can install the following custom firmware on some of the aforementioned models to make them work:
* DD-WRT: <https://wiki.dd-wrt.com/wiki/index.php/Supported_Devices>
* Tomato: <https://tomato.groov.pl/?page_id=69>
* Padavan: <https://en.techinfodepot.shoutwiki.com/wiki/List_of_Padavan_firmware_supported_devices>
* OpenWRT: <https://wiki.openwrt.org/toh/start>
* Merlin: <https://github.com/RMerl/asuswrt-merlin/wiki/Supported-Devices>
## Other tips for router connectivity:
* If your router supports the OpenVPN protocol, search our knowledge base for the name of its manufacturer. You should find a tutorial on how to set it up. You can also check our [router tutorials](https://support.nordvpn.com/hc/en-us/sections/19326876055569-Router) section under the Connectivity category. If you cannot find the setup guide for your router, [contact our customer support](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) for help.
* If you want a router with out-of-the-box security and anonymity that NordVPN provides, head over to our partners at [FlashRouters](https://nordvpn.com/flashrouters/). They offer pre-configured routers delivering top-notch security and performance.
* Here is our list of [recommended routers for NordVPN](https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEC9%2F2IEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEF5PeIEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzIwMzc5NTg1Njc1NzkzLVdoaWNoLXJvdXRlcnMtZG9uLXQtc3VwcG9ydC1Ob3JkVlBOBjsIVDoJcmFua2kH--4284260a2e5bd9a0fb0be1884d9746c4bb8ddcbc
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MikroTik IKEv2 setup with NordVPN
|
MikroTik routers support many VPN services, including NordVPN. In particular, MikroTik routers with RouterOS version 6.45 and later let you establish an IKEv2 EAP [VPN tunnel](https://nordvpn.com/blog/vpn-tunnel/) to a NordVPN server. This tutorial explains how you can connect to a VPN on your MicroTik router.
1. Open the terminal in your RouterOS settings.
2. Install the NordVPN root certificate by running the following commands:/tool fetch url="https://downloads.nordcdn.com/certificates/root.der"/certificate import file-name=root.der
3. Connect to the NordVPN server to find out the hostname of the [recommended server](https://my.nordaccount.com/dashboard/nordvpn/manual-configuration/server-recommendation/). For our example, we used "nl125.nordvpn.com."
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
8. Now you have to set up the IPsec tunnel. We recommend creating a separate profile and proposal configuration to avoid interfering with existing or future IPsec configuration:/ip ipsec profileadd name=NordVPN/ip ipsec proposaladd name=NordVPN pfs-group=noneWhile it is possible to use the default policy template, it is better to create a new policy group and template to separate this configuration from other IPsec configurations./ip ipsec policy group add name=NordVPN/ip ipsec policy add dst-address=0.0.0.0/0 group=NordVPN proposal=NordVPN src-address=0.0.0.0/0 template=yes
9. Create a new “mode config” entry with “responder=no” (no quotation marks) that will request configuration parameters from the server:/ip ipsec mode-configadd name=NordVPN responder=no
10. Create peer and identity configurations. Enter your NordVPN credentials in the username and password parameters:/ip ipsec peeradd address=nl125.nordvpn.com exchange-mode=ike2 name=NordVPN profile=NordVPN/ip ipsec identityadd auth-method=eap certificate="" eap-methods=eap-mschapv2 generate-policy=port-strict mode-config=NordVPN peer=NordVPN policy-template-group=NordVPN username=YourNordVPNServiceUsername password=YourNordVPNServicePassword
11. You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard.](https://my.nordaccount.com/dashboard/nordvpn/)
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
2. Now choose what to send over the VPN tunnel. In this example, we have the local network “192.168.88.0/24” behind the router, and we want all traffic from this network to be sent through the tunnel. First, we have to make a new “IP/Firewall/Address” list that consists of our local network./ip firewall address-listadd address=192.168.88.0/24 list=localAssign the newly created "IP/Firewall/Address" list to the "mode-config" configuration:/ip ipsec mode-configset [ find name=NordVPN ] src-address-list=local
3. Verify that the correct source NAT rule is dynamically generated when the tunnel is established./ip firewall nat print
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFl2W2NEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEF5PeIEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzIwMzk4NjQyNjUyNTYxLU1pa3JvVGlrLUlLRXYyLXNldHVwLXdpdGgtTm9yZFZQTgY7CFQ6CXJhbmtpCA%3D%3D--525fcd897455f5bd05a7fb37b0b4a3756d5a642d
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How many servers does NordVPN have, and where are they located?
|
NordVPN has over 7,000 servers in 118 countries around the world. In addition to standard VPN servers and locations, such as NordVPN Canada or NordVPN USA, you can choose servers optimized for specific purposes, such as P2P sharing or connecting from countries with internet restrictions. Learn more about different server categories and locations by [clicking here](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHbcPygEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEF5PeIEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5MzgzMTI3Njk0MjI1LVdoZXJlLWNhbi1JLWZpbmQtdGhlLU5vcmRWUE4tc2VydmVyLWxpc3QGOwhUOglyYW5raQk%3D--927d60761e3e19bc1372551ac8a937b182127a61
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Where can I find servers in the app?
|
You can access the list of servers and countries in the app by navigating to the left-side menu on desktop devices. On mobile devices, simply scroll up to find this list.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHbcPygEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEF5PeIEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5MzgzMTI3Njk0MjI1LVdoZXJlLWNhbi1JLWZpbmQtdGhlLU5vcmRWUE4tc2VydmVyLWxpc3QGOwhUOglyYW5raQk%3D--927d60761e3e19bc1372551ac8a937b182127a61
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Where can I find the NordVPN server list
|
The list of NordVPN server locations and the protocols/services supported in each country (for example, USA, Canada) is available at <https://nordvpn.com/servers/>.NordVPN also offers a recommended server picker, which will select the best server for you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
## How many servers does NordVPN have, and where are they located?
NordVPN has over 7,000 servers in 118 countries around the world. In addition to standard VPN servers and locations, such as NordVPN Canada or NordVPN USA, you can choose servers optimized for specific purposes, such as P2P sharing or connecting from countries with internet restrictions. Learn more about different server categories and locations by [clicking here](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained).
## Where can I find servers in the app?
You can access the list of servers and countries in the app by navigating to the left-side menu on desktop devices. On mobile devices, simply scroll up to find this list.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHbcPygEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEF5PeIEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5MzgzMTI3Njk0MjI1LVdoZXJlLWNhbi1JLWZpbmQtdGhlLU5vcmRWUE4tc2VydmVyLWxpc3QGOwhUOglyYW5raQk%3D--927d60761e3e19bc1372551ac8a937b182127a61
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How to check the version of OpenVPN on an AsusWRT-running router
|
When having the VPN setup on router level, some connection issues could be caused by the version of OpenVPN. Specifically, if you are using version 2.4.x, you should encounter no OpenVPN-related problems.
In case you have OpenVPN 2.3.x, you'll need to either upgrade your router firmware or switch to AsusWRT-Merlin in order to use NordVPN.
1. After you have logged into the control panel of your router, select VPN in the left sidebar menu.
2. Press on the VPN Client tab at the top of the page.
3. Now, next to the VPN profile, click on 'Activate'. 4. Now, head to System Log. You will see a detailed indication of your connection status. Scroll to the top, that's where you'll find the OpenVPN version.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGHHVCdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEF5PeIEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJnL2hjL2VuLXVzL2FydGljbGVzLzIwNDY2ODYzMjc3OTY5LUhvdy10by1jaGVjay10aGUtdmVyc2lvbi1vZi1PcGVuVlBOLW9uLWFuLUFzdXNXUlQtcnVubmluZy1yb3V0ZXIGOwhUOglyYW5raQo%3D--23d65f8a89a1d539c3357375411f4ba9916a30c7
|
How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEPnSeCEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQY%3D--b47482af3390abc605dcf6628e13878988a6ebcb
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How to re-install NordVPN on Android
|
To reinstall NordVPN on your Android device and ensure you have the latest version for the best experience, follow these steps.
1. Open the Settings app on your phone and select Apps or Apps & Notifications (the selection may vary depending on your phone type).
2. After opening the Apps settings, you may also need to press Manage Apps (this may vary depending on your phone type).
3. After opening Manage apps (or just Apps, depending on your phone model), search for or scroll down to find and tap the NordVPN app.
4. Tap Uninstall and confirm app deletion.
5. Once uninstalled, download the latest NordVPN app version from [Google Play](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&pli=1) or our website, where you’ll also find setup instructions.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHeZGQOGzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEPnSeCEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzI5NzQ4NjI3ODI0MjczLUhvdy10by1yZS1pbnN0YWxsLU5vcmRWUE4tb24tQW5kcm9pZAY7CFQ6CXJhbmtpCg%3D%3D--36dde32e2e6f8e43aca7a1b9683d57ac60874dfe
|
How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEXMfGBEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQY%3D--50bc3a2d7198451236d2350b10e28869616ac101
|
I did not receive an activation email
|
When signing up for the [NordVPN service](https://nordvpn.com/), you need to enter an email address. You will be using it for login and will receive your password to that same address. So make sure that the email address you provide is valid and can be accessed by you.
If you have signed up successfully but have not received any email with your login credentials, follow these steps:
* Wait for up to 5 minutes after the signup for your email to arrive.
* Check your junk, spam, promotions, and other sections of your email account. Activation emails are sent to many users so that they might be flagged for spam or similar.
* You can get your password resent by following these steps:
1. Login to your Nord Account on this page: <https://my.nordaccount.com/>
2. Click on Forgot your password? hyperlink:
3. Enter your Nord Account registration e-mail address and click Send Reset Link:
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How to cancel auto-renewal for your subscription
|
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEXMfGBEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCA%3D%3D--7c69116766c1831d423ccf9e26c542b75a07e312
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Common issues with activation codes
|
Activation codes let you create a prepaid NordVPN account, extend an existing subscription, or even give NordVPN as a gift to others. To get started, follow our guide on [how to use a NordVPN activation code](https://support.nordvpn.com/hc/en-us/articles/19685995851665-How-to-get-NordVPN-with-activation-code).
This article addresses the most common issues that users have encountered when trying to apply activation codes.
Wrong email address
Before you apply the activation code, please double-check the email address you provided. The activation code will be applied to the email address you specify immediately, even if it is incorrect. If you mistakenly enter an email address that is not tied to your Nord Account, please [contact our customer support team](https://nordvpn.com/contact-us/) for assistance.
Ambiguous symbols
It is easy to confuse the letter “O” (capital “o”) for “0” (zero) and the letter “I” (capital “i”) for “l” (lowercase “L”). Try replacing these ambiguous symbols with their lookalikes if you’ve entered the rest of the code correctly.
This issue only affects older NordVPN activation codes, because we have stopped using ambiguous symbols to avoid confusion.
Code already activated
Any given activation code can only be used once. If you’ve applied that activation code to extend your subscription at some point in the past, any further attempts will end in error.
You can check the status of your subscription by logging in to [Nord Account](https://my.nordaccount.com/). If you can’t remember your Nord Account credentials, use our handy password recovery tool.
Activating multiple codes
Each NordVPN activation code must be applied separately. If you have multiple activation codes, simply repeat the [activation process](https://support.nordvpn.com/hc/en-us/articles/19685995851665-How-to-get-NordVPN-with-activation-code) for each one.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEXSFRzEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEXMfGBEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzIwMjg2NTQ0NTQ5Nzc3LUNvbW1vbi1pc3N1ZXMtd2l0aC1hY3RpdmF0aW9uLWNvZGVzBjsIVDoJcmFua2kJ--6a527a11159ebdff6a7c1414328c812435c3c9ba
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Installing the NordVPN app on iPhone or iPad
|
This tutorial will teach you how to install and use [NordVPN on an iPhone and iPad](https://nordvpn.com/download/ios/).
## Table of contents:
* Downloading and setting up
* Connecting to servers
* [Profile information](
* [Settings](
## Downloading and setting up the app
1. Open the App Store.
2. Search for "NordVPN."Note: NordVPN may not appear in the App Store in certain regions with VPN restrictions. If that’s the case, follow our guide on downloading the NordVPN app for iPad and iPhone from such locations.
3. Tap the "Download" button.
4. Once the download is finished, tap the "Open" button. 
5. The NordVPN app will ask if you want to register a new account. If you already have a NordVPN account, click Log in at the bottom of the screen. If you don't have an account, press Sign up to go to [Nord Account](https://nordaccount.com/signup/) for account creation. There, enter your email address and press Continue. Once you sign up, you will be brought back into the NordVPN app to pick your plan. 
6. Once you’re done, you will see a privacy notification. Click “Agree and continue.”
## Connecting to NordVPN servers
1. Once logged in, you will see a map and the Quick Connect button. Press this button to automatically connect to a server recommended by our smart algorithm based on your needs and preferences.
2. When connecting for the first time, you will be asked to allow NordVPN to add VPN configurations. This is a [standard warning message](https://nordvpn.com/blog/ios-filtering-traffic-vpn/) – VPN configurations are necessary for connecting to VPN servers. Since NordVPN is a respectable VPN service provider, tap Allow to continue.
3. If you are using Touch ID, you will be asked to confirm your choice with your fingerprint.
4. Once connected, you will see the “Connected to (country)” message above the map, and that country’s map pin will turn green. A VPN icon will also appear in the status bar along the upper edge of the screen. 
## Choosing between different servers
1. Tap a country pin and press Quick Connect to automatically connect to the best server for you in that country.
2. You can also view all available countries and specialty servers by swiping up from the bottom of the app when no country pin is selected. Then, tap on your chosen country to automatically connect to a server.
3. You can tap on the three dots next to a country's name to select a specific city. NordVPN will rank the available servers based on your needs.
4. You can also tap "Search" to find a specific server using its server number.
## Profile information
1. While on the map screen, you can tap the profile icon in the bottom-right corner to access your profile information, shortcuts, and settings.
2. Here you will be able to see your subscription details (1), your security dashboard (2), shortcuts (3), settings (4), and Meshnet overview (5).
## Dark Web Monitor
Once enabled, this feature automatically scans the internet for any leaked credential associated with your registered NordVPN e-mail address. The NordVPN app will immediately notify you if Dark Web Monitor detects your credentials on underground websites. Read more about the feature's usefulness on our [Dark Web Monitor page](https://nordvpn.com/features/dark-web-monitor/).
## Security Score
These steps will tell you how to fully protect yourself with NordVPN.
## Threat Protection
This NordVPN feature blocks intrusive ads and malicious domains through DNS filtering. Keep in mind that you need to be connected to a NordVPN server and enable the [Threat Protection](https://nordvpn.com/features/threat-protection/) feature for it to work.
## Multi-Factor Authentication
Multi-factor authentication (MFA) is a security feature that helps protect access to your account. With MFA enabled, you must pass an extra security step (usually by supplying a code generated by an authenticator app) to log in to NordVPN. We offer detailed guidance on how to enable MFA for NordVPN.
## Meshnet
Meshnet is a new NordVPN feature that allows you to create a secure, private network for many devices located anywhere in the world, access them remotely, and send all your online traffic through another device.
## Settings
## VPN connection
## 
Protocol: Switch between Nordlynx, IKEv2, TCP, and UDP connection protocols. We have a detailed guide on which VPN protocol you should choose.Auto-connect: With auto-connect enabled, the NordVPN app will automatically connect you to NordVPN whenever your phone is on and connected to a Wi-Fi network. In the “Trusted Wi-Fi networks” section, you can disable auto-connect for specific networks. For example, you can make an exception for a trusted home Wi-Fi network.Reset VPN profile: Reset the VPN configuration on your device.
## General
Appearance: Choose your preferred application appearance, including switching to a dark theme.Notifications: Turn NordVPN app notifications on or off.Help us improve: Send us anonymous data to help improve our services.Siri shortcuts: Create specific Siri phrases to control the application hands-free.Subscription and privacy info: All your subscription-related information.Rate us on the App Store: Give our services a review on the App Store.Tell friends about NordVPN: Share information about our app with your friends and family.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHbGd6wEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEXMfGBEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzE5NDUxMzM4MTUyODQ5LUluc3RhbGxpbmctdGhlLU5vcmRWUE4tYXBwLW9uLWlQaG9uZS1vci1pUGFkBjsIVDoJcmFua2kK--5bdcaf9d9fab88841f27f49a9cc4fd0e2c215752
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Can't log into NordVPN
|
You may struggle to log in to NordVPN for several reasons. Are you experiencing any of the following issues?
## Table of contents:
* The NordVPN app login makes me continue in the browser, but when I do, nothing happens in the app.
* I receive "Error: 429 Too Many Requests."
* I didn't receive my verification password after signing up.
* The password is incorrect.
* After logging in, the app asks me to log in again.
* NordVPN keeps logging me out.
* I get “error: rotating: transport rotator: ntp check failed” or “rotating: transport rotator: ptr timer is locked.”
### The NordVPN app login makes me continue in the browser, but when I do, nothing happens in the app.
To help solve this problem, try [resetting your NordVPN app preferences](https://support.nordvpn.com/hc/en-us/articles/20323582191505-Resetting-your-application-preferences).
If you are using Linux, try the callback login method:
1. Run the command: nordvpn login.
2. You'll receive a URL. Open it on any device that supports a browser, and finish the login process.
3. Right-click on the Continue button and copy the link address.
4. Run the command:
```
nordvpn login --callback "<URL>"
```
and replace <URL> with the copied link address.
For example:
```
nordvpn login --callback "nordvpn://login?action=login&exchange_token=MGFlY2E1NmE4YjM2NDM4NjUzN2VjOWIzYWM3ZTU3ZDliNDdiNzRjZTMwMjE5YjkzZTNhNTI3ZWZlOTIwMGJlOQ%3D%3D&status=done"
```
### I receive the message "Error: 429 Too Many Requests."
Follow the steps in our article on how to deal with “Error: 429 Too Many Requests.”
### After signing up, I didn't receive my verification password.
Check your spam folder. If you can't find the email, please [contact our customer support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support).
### It says that my password is incorrect.
Try resetting your password. If that doesn’t help, [uninstall the NordVPN app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software), [download NordVPN](https://nordvpn.com/download/) once again, and see if you can sign in.
### I’m stuck in a NordVPN login loop. After logging in, the app asks me to log in again.
Try resetting your app preferences. If that doesn’t help, uninstall the NordVPN application, download NordVPN once again, and try signing in.
### NordVPN keeps logging me out.
Reset your app preferences or reinstall the NordVPN app. If the above doesn’t help, try changing the DNS addresses on your device. It’s worth noting that other VPN apps or antivirus software may interfere with your NordVPN connection.
### I get “error: rotating: transport rotator: ntp check failed” or “rotating: transport rotator: ptr timer is locked.”
1. Use one of the following commands to remove the app:
```
sudo apt --purge autoremove nordvpn*
```
or
```
sudo apt-get --purge autoremove nordvpn*
```
2. Install the app again on your Linux device.
If you'd like to learn more, check out our article on how the NordVPN sign-up and log-in process works.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEBoUleEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGn5fN7EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI9L2hjL2VuLXVzL2FydGljbGVzLzIwMTk2MTcxNTE0MjU3LUNhbi10LWxvZy1pbnRvLU5vcmRWUE4GOwhUOglyYW5raQY%3D--0bda0bd2893ba7d613a248fc1791bd947fc86f76
|
Where is NordVPN based
|
NordVPN is based and operates under the jurisdiction of Panama, meanwhile Nord Security, parent company of NordVPN is based in Europe, in the Netherlands.
Since NordVPN itself operates under Panama's juristiction and there is no mandatory data retention law in Panama - we do not need to store logs, which ensures that our VPN provider does not track user data.
|
https://support.nordvpn.com/hc/en-us/articles/19441152966161-Where-is-NordVPN-based
|
The NordVPN application does not open
|
If you have the NordVPN application installed, but can’t get it to run, try the following to fix the issue:
1. Install the latest version of NordVPN. We have a handy [tutorial](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) on how to uninstall the NordVPN application from your device. [This guide](https://support.nordvpn.com/hc/en-us/articles/19482835731345-How-to-download-NordVPN-software) helps you to install a new version.
2. Check the application tray (on Windows devices, it is usually located in the bottom-right corner of the screen) because the app might already be running there.
3. Try [resetting the NordVPN application](https://support.nordvpn.com/hc/en-us/articles/20323582191505-Resetting-your-application-preferences).
4. If you use antivirus software, add exceptions for the NordVPN app.
5. Restart your computer.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEA8CteEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGn5fN7EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIwMTk1NjczMzc0NzM3LVRoZS1Ob3JkVlBOLWFwcGxpY2F0aW9uLWRvZXMtbm90LW9wZW4GOwhUOglyYW5raQc%3D--ee5721523ab75fe18ce73c65fd579aee438614c3
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Common Windows application issues
|
This article covers problems you may encounter when using NordVPN on Windows devices, including situations where NordVPN is not working on your Windows 10 device, or you have no internet access with NordVPN on Windows 10.
## “Error 1001” during installation
If you encountered “Error 1001” while trying to install the NordVPN app on Windows, follow these steps:
1. Update your Windows system using the “Windows update” tool.
2. Make sure you’re running the latest .NET Runtime version:
1. Click the “Start” button, type “control panel” in the search bar, and select the “Control panel” app.
2. Click “Programs” and select “Programs and features.”
3. Check the version number beside the “Microsoft .NET Framework” entry. If it is not version 4.8 or later, download the latest .NET Runtime version.
3. Temporarily disable your cybersecurity software (such as your antivirus and firewall) and try installing the NordVPN app for Windows again.
## Crash or freeze
If your NordVPN app keeps freezing, follow these steps:
1. Uninstall the NordVPN application.
2. [Update your Windows operating system to the latest available version](https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a).
3. Install the [latest NordVPN app for Windows](https://nordvpn.com/download/windows/).
If the above method failed to fix your issue, try the following:
1. Press the “Windows” key and the “R” key at the same time to open the "Run" window.
2. Type in "services.msc" (without the quotation marks) and press “Enter” to open the "Services" window.
3. Check if the “Task scheduler” is running — if it is not, right-click on the “Task scheduler” entry and select “Start.” You can also access the “Windows event log” from this window.
## NordVPN Kill Switch feature does not work
If the Kill Switch feature fails to stop specific apps, you can manually add their executable files (.exe) to the Kill Switch list in the NordVPN app:
1. Go to “Settings.”
2. Select “Kill Switch” in the left sidebar menu.
3. Click on “Add apps” under “App Kill Switch” and select the app’s executable file. For example, you would need to add the following file for Skype:C:\Program Files (x86)\Skype\Phone\Skype.exe
## No internet access when connected to a NordVPN server
If you’re getting disconnected from the internet when you connect to a VPN server, try the following to fix the problem:
* Connect to a different VPN server in the NordVPN app.
* Change your VPN connection protocol:
1. 1. [Switch to OpenVPN](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows) (UDP or TCP)
2. Switch to NordLynx
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Perform a network flush:
1. 1. Open the NordVPN application.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Network flush."
5. Restart your PC and try connecting to VPN servers again.
If the problem persists, reinstall the NordVPN app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## A certain feature of the application is not working properly
If you discover that a feature isn’t working as it should, follow these steps:
1. Open the "Settings" menu in the NordVPN app.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Reset app."
5. Re-launch the application.
If the problem persists, try the following:
* Update to the [latest NordVPN Windows app](https://nordvpn.com/download/windows/) version.
* Reinstall the NordVPN app:
1. 1. [Uninstall the NordVPN application](https://support.nordvpn.com/General-info/1047410452/How-to-uninstall-NordVPN-software.htm).
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## NordVPN is not working after an update
If your NordVPN Windows application has stopped working after an update, try the following to fix the problem:
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Uninstall the NordVPN app and reboot your Windows device, then download and install the latest version of the NordVPN Windows app.
## The NordVPN icon is missing
If the NordVPN application icon is missing from the NordVPN shortcut on your desktop, follow these steps:
1. Left-click the broken NordVPN app icon to select the shortcut.
2. Right-click the selected shortcut and choose “Delete.”
3. Right-click on your desktop, choose “New,” and select “Shortcut.”
4. Click “Browse,” find the NordVPN directory, and select the NordVPN executable file (.exe).
5. Name the shortcut and click “Finish.”
Alternatively, you can try reinstalling the NordVPN Windows app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHOYN5WEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGn5fN7EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0MzA3MzczNzEzLUNvbW1vbi1XaW5kb3dzLWFwcGxpY2F0aW9uLWlzc3VlcwY7CFQ6CXJhbmtpCA%3D%3D--62ed0c29c86bf7e1870eda17358655cb4f9540ef
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Is NordVPN down?
|
When a NordVPN server is down, it’s removed from the app’s server list. All NordVPN servers you see on the app should be online.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFu1tFWEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGn5fN7EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0MDk2OTc4NDQ5LVVuYWJsZS10by1jb25uZWN0LXRvLU5vcmRWUE4tc2VydmVycwY7CFQ6CXJhbmtpCQ%3D%3D--759ada87b42ebc1cfae939da7e6bda9fed15c1c9
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Unable to connect to NordVPN servers
|
Several different factors may interfere with your NordVPN connection. Here’s what may help fix the problem.
## Operating system-specific NordVPN connection guides
If you are experiencing issues connecting on any of the operating systems below, try following these VPN troubleshooting guides:
* [Troubleshooting connectivity on Windows](https://support.nordvpn.com/hc/en-us/articles/19748510235921-Troubleshooting-NordVPN-connectivity-on-Windows)
* [Troubleshooting connectivity on Android](https://support.nordvpn.com/hc/en-us/articles/20041281541777-Troubleshooting-connectivity-on-Android)
* [Troubleshooting connectivity on iOS](https://support.nordvpn.com/hc/en-us/articles/20397808850833-Troubleshooting-connectivity-on-iOS)
* [Troubleshooting connectivity of Linux app](https://support.nordvpn.com/hc/en-us/articles/20398047039889-Troubleshooting-NordVPN-connectivity-issues-on-Linux)
* [Troubleshooting connectivity on macOS](https://support.nordvpn.com/hc/en-us/articles/19920758451345-NordVPN-not-connecting-on-Mac)
## General NordVPN connection tips
These tips may help if your NordVPN server is down or if NordVPN is stuck on “connecting”:
* If you can’t connect to a specific server, try a few different NordVPN servers. You can use the auto-connect feature or the NordVPN server locator tool to find the right server for you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
* On the NordVPN app, log out of your account and log back in. Try connecting again.
* [Uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software), reboot your device, and [install the app again](https://support.nordvpn.com/hc/en-us/articles/20289779952017-How-to-start-using-NordVPN). Try connecting to a server now.
* Try using a different connection method/protocol for your device.
## Is NordVPN down?
When a NordVPN server is down, it’s removed from the app’s server list. All NordVPN servers you see on the app should be online.
If you can’t connect to a server and the solutions above don’t work, your device or network may be causing the problem. To check if that’s the case, try using NordVPN on a different device on the same network.
For example, if NordVPN doesn’t work on your Android phone, try using it on your PC. If both devices don’t connect, you may be experiencing network issues. If your PC connects successfully, you may need to reconfigure your phone.
## Connecting from a country with internet restrictions
If you can’t connect from a country with internet restrictions, you may find a solution in this article:
* [Connecting from a country with internet restrictions](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-from-a-country-with-internet-restrictions).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFu1tFWEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGn5fN7EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0MDk2OTc4NDQ5LVVuYWJsZS10by1jb25uZWN0LXRvLU5vcmRWUE4tc2VydmVycwY7CFQ6CXJhbmtpCQ%3D%3D--759ada87b42ebc1cfae939da7e6bda9fed15c1c9
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Troubleshooting NordVPN connectivity on Windows
|
There are several reasons why you may be having trouble connecting to NordVPN on your Windows device. These include issues with your account status, network settings, or app configuration. Here are some steps you can follow to troubleshoot.
* [Make sure your NordVPN account is active](https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active).
* Check if you’re using the[ latest NordVPN application version](https://nordvpn.com/blog/nordvpn-windows-release-notes/).
* To do so, open the app, click on Settings (the gear icon at the bottom) and you’ll see the app version at the top, right below the Settings headline.
* If you are using the older version, [uninstall the VPN app](https://nordvpn.com/blog/how-to-uninstall-a-vpn/) and [download the latest NordVPN version for Windows](https://nordvpn.com/download/windows/).
* Change the VPN protocol to Auto and try to Quick connect.
* To do so, open the app, click on Settings (the gear icon at the bottom), and select Connection – you'll find the option to change the connection protocol at the top of the screen. The connection process may take up to 3 minutes
* If you're still unable to connect, try switching to [NordWhisper](https://support.nordvpn.com/hc/en-us/articles/31528242519953-How-to-use-NordWhisper-on-NordVPN) or [OpenVPN UDP/TCP](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows) protocols and connecting to [Obfuscated servers](https://nordvpn.com/features/obfuscated-servers/), which you will find under Speciality servers.
* If that does not help, reset the application:
1. Click on the Settings (gear icon) in the bottom left corner.
2. Click General.
3. Scroll down until you see the Diagnostics section, and click Run diagnostics.
4. A new window will open. Select Reset app.
* The issue might lie in the configuration of your [Windows OS, its applications, and networks.](https://support.nordvpn.com/hc/en-us/articles/20164307373713-Common-Windows-application-issues)
After each step, check if the issue remains. In the case that the problems are still there, be sure to reach out to our support team for a quick solution by pressing on either the email or chat button bellow.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH97w72EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGn5fN7EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJWL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ4NTEwMjM1OTIxLVRyb3VibGVzaG9vdGluZy1Ob3JkVlBOLWNvbm5lY3Rpdml0eS1vbi1XaW5kb3dzBjsIVDoJcmFua2kK--c0f6e696f93e1e58d9bf8385cd020fb2b1d3cb58
|
Installing NordVPN on Linux distributions
|
In this article, we'll guide you through NordVPN installation and usage on Linux. We offer .deb and .rpm packages that are compatible with Debian, Ubuntu, Elementary OS, Linux Mint, Fedora, QubesOS, RHEL, CentOS, and openSUSE systems. The NordVPN native application is the recommended option for connecting to NordVPN servers on your Linux device. We designed it with your experience in mind, giving you features like auto-connect, automated Kill Switch, and Threat Protection.
## Table of contents:
* [Installing NordVPN on Linux](
* [Using NordVPN on Linux](
* [Logging in](
* [Account and settings](
* [Specialty servers](
* [Features and configurations](
* [LAN discovery and allowlists](
## Installing NordVPN on Linux
To start using the NordVPN application for Linux, you need to [download the NordVPN Linux client](https://nordvpn.com/download/linux/). You can do that in 2 ways:
1. By [downloading a Snap package](https://snapcraft.io/nordvpn).Snaps are app packages for desktop, cloud, and IoT that are easy to install, secure, cross-platform, and dependency-free. If you do not have Snap pre-installed, you may follow [Snap setup guides for various Linux distributions](https://snapcraft.io/docs/installing-snapd#:~:text=Zorin%20OS-,Without%20snap,-For%20distributions%20without).Please note that currently, we still do not support arm64, but our developers are working on this.
2. By working in the terminal:
1. Open the terminal;
2. Write the command below:
```
sh <(curl -sSf https://downloads.nordcdn.com/apps/linux/install.sh[](https://downloads.nordcdn.com/apps/linux/install.sh))
```
3. Following any on-screen instructions.
Note: If you do not have a curl package, evidenced by the fact that the above does not work, you can alternatively use this command:
```
sh <(wget -qO - https://downloads.nordcdn.com/apps/linux/install.sh)
```
Additionally, if you receive the following issue: Whoops! Permission denied accessing /run/nordvpn/nordvpnd.sock, all you need to do is write the following command:
```
sudo usermod -aG nordvpn $USER
```
and then reboot your device.
## Using NordVPN on Linux
After you have installed the NordVPN application, you can start using it!
Please note that in NordVPN Linux application version 3.18.4, network traffic from the LAN through a VPN-connected computer is blocked by default. To unblock LAN traffic, turn LAN discovery ON or add to the allowlist any subnet or IP traffic to be forwarded.
### Logging in
If you're using a Linux device without a graphical user interface, follow our guide on logging in to NordVPN on Linux devices without GUI.
If you're using a Linux device with a graphical user interface, you can start using it with the commands below:
1. Log in to your NordVPN account by using this command:
```
nordvpn login
```
2. Connect to a NordVPN server by using the command below:
```
nordvpn connect
```
### Account and settings
Here you can find the list of available NordVPN commands for Linux.
Access the NordVPN client settings:
---
```
nordvpn
```
Get an extensive explanation of all commands:
```
man nordvpn
```
See the list of available commands or help for a specific command:
```
nordvpn help
```
| or | ```
nordvpn h
```
Log in or log out:
```
nordvpn login
```
| or | ```
nordvpn logout
```
Connect to a recommended NordVPN server:
```
nordvpn connect
```
| or | ```
nordvpn c
```
Connect to a specific server (e.g. nordvpn connect uk715):
```
nordvpn connect <country_code server_number>
```
Disconnect from the VPN:
```
nordvpn disconnect
```
| or | ```
nordvpn d
```
See account information:
```
nordvpn account
```
Register a new user account:
```
nordvpn register
```
Rate your last connection quality (1-5):
```
nordvpn rate
```
See the current settings:
```
nordvpn settings
```
See the connection status:
```
nordvpn status
```
See the country list:
```
nordvpn countries
```
See the city list (e.g.: nordvpn cities united_states):
```
nordvpn cities
```
See a list of available server groups:
```
nordvpn groups
```
### Specialty servers
Connect to the closest Double VPN server:
---
```
nordvpn c double_vpn
```
Connect to a specific country using Double VPN servers:
```
nordvpn connect --group double_vpn <country_code>
```
Connect to a P2P server:
---
```
nordvpn connect p2p
```
Connect to a specific country using P2P servers:
```
nordvpn connect --group p2p <country_code>
```
Connect to a Dedicated IP server:
---
```
nordvpn connect Dedicated_IP
```
### Features and configurations
Set a configuration option:
---
```
nordvpn set
```
| or | ```
nordvpn s
```
Enable or disable Threat Protection:
```
nordvpn set threatprotectionlite on
```
| or | ```
nordvpn set threatprotectionlite off
```
Enable or disable Kill Switch:
```
nordvpn set killswitch on
```
| or | ```
nordvpn set killswitch off
```
Enable or disable auto-connect:
```
nordvpn set autoconnect on
```
| or | ```
nordvpn set autoconnect off
```
Set a specific server for automatic connection (e.g.: nordvpn set autoconnect on us2435):
```
nordvpn set autoconnect on <country_code+server_number>
```
Enable or disable notifications:
```
nordvpn set notify on
```
| or | ```
nordvpn set notify off
```
Set custom DNS (you can set up a single DNS or two, just add spaces in between):
```
nordvpn set dns 1.1.1.1
```
| or | ```
nordvpn set dns 1.1.1.1 1.0.0.1
```
[Switch between UDP and TCP protocols](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP):
```
nordvpn set protocol udp
```
| or | ```
nordvpn set protocol tcp
```
Enable or disable [obfuscated servers](https://nordvpn.com/features/obfuscated-servers/):
```
nordvpn set obfuscate on
```
| or | ```
nordvpn set dobfuscate off
```
Set connection technology (OpenVPN or [NordLynx](https://nordvpn.com/blog/nordlynx-protocol-wireguard/)):
```
nordvpn set technology OpenVPN
```
| or | ```
nordvpn set technology NordLynx
```
Turn [Meshnet](https://nordvpn.com/meshnet/) on or off on your device:
```
nordvpn set meshnet on
```
| or | ```
nordvpn set meshnet off
```
To enable or disable the [post-quantum protection in NordVPN](https://support.nordvpn.com/hc/en-us/articles/30046321712529-NordVPN-Post-quantum-encryption-explained):
```
nordvpn set pq on
```
| or | ```
nordvpn set pq off
```
### LAN discovery and allowlists
Enable or disable LAN discovery:
---
```
nordvpn set lan-discovery enable
```
| or | ```
nordvpn set lan-discovery disable
```
Get more information on LAN discovery:
```
nordvpn set lan-discovery --help
```
Add or remove a rule to allowlist a specified incoming port (you can allowlist multiple ports — just separate their numbers with a space):
```
nordvpn whitelist add port <port>
```
| or | ```
nordvpn whitelist remove port <port>
```
Add or remove a rule to allowlist a specified subnet:
```
nordvpn whitelist add subnet <subnet>
```
| or | ```
nordvpn whitelist remove subnet <subnet>
```
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFrCUVeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF1V%2FV5EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJQL2hjL2VuLXVzL2FydGljbGVzLzIwMTk2MDk0NDcwOTI5LUluc3RhbGxpbmctTm9yZFZQTi1vbi1MaW51eC1kaXN0cmlidXRpb25zBjsIVDoJcmFua2kG--d216f948c0004e7168bf3c647a7041ad6203b0fe
|
Resetting your application preferences
|
Find the relevant instructions by selecting the operating system below.
* [Windows](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGn5fN7EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF1V%2FV5EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMzIzNTgyMTkxNTA1LVJlc2V0dGluZy15b3VyLWFwcGxpY2F0aW9uLXByZWZlcmVuY2VzBjsIVDoJcmFua2kH--e2d52becf07821b6e495f5e4ce8e70f35aacab19#Windows)
* [macOS](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGn5fN7EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF1V%2FV5EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMzIzNTgyMTkxNTA1LVJlc2V0dGluZy15b3VyLWFwcGxpY2F0aW9uLXByZWZlcmVuY2VzBjsIVDoJcmFua2kH--e2d52becf07821b6e495f5e4ce8e70f35aacab19#macOS)
* [Android](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGn5fN7EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF1V%2FV5EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMzIzNTgyMTkxNTA1LVJlc2V0dGluZy15b3VyLWFwcGxpY2F0aW9uLXByZWZlcmVuY2VzBjsIVDoJcmFua2kH--e2d52becf07821b6e495f5e4ce8e70f35aacab19#Android)
* [Linux](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGn5fN7EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF1V%2FV5EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMzIzNTgyMTkxNTA1LVJlc2V0dGluZy15b3VyLWFwcGxpY2F0aW9uLXByZWZlcmVuY2VzBjsIVDoJcmFua2kH--e2d52becf07821b6e495f5e4ce8e70f35aacab19#Linux)
To reset your preferences on the NordVPN [Windows](https://nordvpn.com/download/windows/) app, follow these steps:
1. Open NordVPN, and click on the gear:
2. Head to general:
3. Scroll down and click run diagnostics:
4. Click reset app:It may take up to a few minutes for the app to reset.
Your application preferences and settings will now be reset, and you will be asked to log back in.
To reset your NordVPN application settings on [macOS](https://nordvpn.com/download/mac/), follow these steps:
1. Close the NordVPN application completely by right-clicking the NordVPN in the Dock and selecting Quit:
2. Open the Terminal by pressing Command(⌘) + space bar and typing terminal in the search field:
3. In the Terminal, run these commands:If the application was downloaded from the [App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485):
```
defaults delete com.nordvpn.osx-apple
```
If the application was downloaded directly from our [website](https://nordvpn.com/en-us/offer/download/mac/):
```
defaults delete com.nordvpn.macos
```
Your application preferences will now be reset.
To reset your NordVPN application settings on [Android](https://nordvpn.com/offer/download/android/?vpn=brand&nc=Search_-_Belgium_-_Brand+Generic_-_Phrase_-_EN_-_DMT_-_EUR&ns=google&nm=cpc&nt=nordvpn%20android&gad_source=1&gclid=Cj0KCQjw1um-BhDtARIsABjU5x5nKMAMfSYpwSgBIbtcGhZn3uFzM41Em4o4ibJfHtqlYWqrtZmgbkwaAu_qEALw_wcB), follow these steps:
1. Find the NordVPN app on your home screen, long-press the icon, and select app info:
2. A setting window will appear, select storage & cache:
3. Click clear storage:
4. A pop-up will appear, click delete:
Your app preferences have now been reset.
To reset your preferences on the NordVPN [Linux](https://nordvpn.com/download/linux/) app, follow these steps:
1. Press Ctrl + Alt + T to open the terminal.
2. Type the following command and press Enter:
```
sudo rm /var/lib/nordvpn/data/settings.dat
```
3. Next, type the following command and press Enter:
```
sudo rm -rf ~/.config/nordvpn
```
Your app preferences have now been reset.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGn5fN7EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF1V%2FV5EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMzIzNTgyMTkxNTA1LVJlc2V0dGluZy15b3VyLWFwcGxpY2F0aW9uLXByZWZlcmVuY2VzBjsIVDoJcmFua2kH--e2d52becf07821b6e495f5e4ce8e70f35aacab19
|
How can some websites know my real location?
|
One of the main reasons why a browser can detect your location is a browser popup that asks you to share your location with a specific website. Once you click "Allow", unfortunately, the browser extension cannot hide the location anymore because it is out of proxy scope.
To change location permission, you can click on the lock sign again and, under the "Location" section, choose to disable it.
You may also check out our [blog post](https://nordvpn.com/blog/change-location-google-chrome/) that gives tips on how to change location-sharing services when using the Chrome browser.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFoggN6EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF1V%2FV5EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJSL2hjL2VuLXVzL2FydGljbGVzLzIwMzE1MjU0MTg4MTc3LUhvdy1jYW4tc29tZS13ZWJzaXRlcy1rbm93LW15LXJlYWwtbG9jYXRpb24GOwhUOglyYW5raQg%3D--470b284ed02d486f5cbffaaebd9f55e416599cd6
|
Using the Dark Web Monitor feature
|
### What is the Dark Web Monitor?
The [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) is a feature of NordVPN that scans the internet for any credential leaks associated with your registered NordVPN e-mail address. In the case that any such leaks are found, you will be immediately notified by the NordVPN app.
At the moment, the Dark Web Monitor is available only for the macOS, iOS, Windows, and Android apps.
### How to activate the Dark Web Monitor feature?
On macOS:
1. Press on the Dark Web Monitor icon on the left bar of the app and toggle the Dark Web Monitor switch to the ON position.
On Android:
1. Tap the user profile icon in the bottom right corner and proceed to Dark Web Monitor.
1. Toggle the Dark Web Monitor feature to the on position.
On iOS:
1. Tap on the profile icon in the bottom right corner to access the settings menu.
1. Find the Tools section and tap on the Dark Web Monitor option to activate it.
On Windows:
1. Click Dark Web Monitor icon on the left.
1. In the Dark Web Monitor section toggle the switch to the ON position.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBG%2F9o7mEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBG53QjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzE5NjgxOTM4Njg1NzEzLVVzaW5nLXRoZS1EYXJrLVdlYi1Nb25pdG9yLWZlYXR1cmUGOwhUOglyYW5raQY%3D--02d99b47eed7528a30a991f90306e027b1de9b3b
|
Connecting to NordVPN (Linux Network Manager)
|
To connect to NordVPN using the Linux Network Manager, follow these steps:
1. Download the [OpenVPN Configuration File Package](https://downloads.nordcdn.com/configs/archives/servers/ovpn.zip) and extract them into a folder of your choice.
2. Enter the following command to make sure that you have installed all of the available updates on your device system and OpenVPN network manager:sudo apt update && sudo apt full-upgrade -y && sudo apt install network-manager-openvpn-gnome -y
3. Click on the network selection button in the upper-right corner of the screen, press VPN off, and select VPN settings from the drop-down menu.
4. A configuration window will open. Press the + icon next to VPN.
5. You will be prompted to choose a connection type. Select Import from file…
6. You will be asked to select a file you would like to import. Navigate to the folder where you have extracted the configuration files, select one of the files from the list, and click Open.
7. In the pop-up window, enter your NordVPN service username and password. Press Add.You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
1. Click Set up NordVPN manually.
2. You will receive a verification code in your email that you use for NordVPN services. Type the code in: 
3. Copy the credentials using the Copy buttons on the right:
8. Now click on the toggle under the VPN section to connect to a NordVPN server. The toggle switch will turn green once connected.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG0eJaBEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF1V%2FV5EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJSL2hjL2VuLXVzL2FydGljbGVzLzIwMzQ3Nzg0NTc0MDk3LUNvbm5lY3RpbmctdG8tTm9yZFZQTi1MaW51eC1OZXR3b3JrLU1hbmFnZXIGOwhUOglyYW5raQk%3D--ad07b824d86c51c1cc357de753e5cdc07755cafa
|
What is browser cache?
|
A cache is a data store used to speed up the website loading process the next time you visit the same website. Because of the caching process, website content is presented to you faster than the first time. On the other hand, the browser cache gets full and may show you outdated information or slow down your browser. These temporary files mainly store copies of web pages, images, and media. Clearing them could fix any loading or formatting issues you encounter on websites. Check out our blog on [how to clear cache](https://nordvpn.com/blog/how-to-clear-your-cache/) if you wish to get more information on how to clear it.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFmHC90EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF1V%2FV5EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI4L2hjL2VuLXVzL2FydGljbGVzLzIwMjkwMjE1ODk2NTkzLUNhY2hlLWFuZC1jb29raWVzBjsIVDoJcmFua2kK--34efbdc2730766c65b50e3813c123e6ca035aec6
|
What are website cookies?
|
Cookies are files that store data to identify your interactions with a website you are visiting. They are intended to improve your browsing experience by remembering your preferences and behavior within a website. Cookies do not cause direct harm to your device or browser. However, in some cases, website cookies can be hijacked and provide access to your browsing sessions. If you wish to minimize the tracking and tracing of your data, check out our blog on [how to clear cookies](https://nordvpn.com/blog/clear-cookies/).
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFmHC90EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF1V%2FV5EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI4L2hjL2VuLXVzL2FydGljbGVzLzIwMjkwMjE1ODk2NTkzLUNhY2hlLWFuZC1jb29raWVzBjsIVDoJcmFua2kK--34efbdc2730766c65b50e3813c123e6ca035aec6
|
Does NordVPN affect cookies and cache?
|
NordVPN creates a safe way for your internet connection, which prevents your [internet service provider (ISP)](https://support.nordvpn.com/hc/en-us/articles/19588855566097) from applying tracking headers and [super cookies](https://nordvpn.com/blog/super-cookies-going-global/) to follow your browsing activities. The caching process is in no way disrupted when using NordVPN.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFmHC90EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF1V%2FV5EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI4L2hjL2VuLXVzL2FydGljbGVzLzIwMjkwMjE1ODk2NTkzLUNhY2hlLWFuZC1jb29raWVzBjsIVDoJcmFua2kK--34efbdc2730766c65b50e3813c123e6ca035aec6
|
Cache and cookies
|
Cache and cookies play a key role in shaping how data is handled behind the scenes and how users interact with websites. They indeed help optimize performance and personalize user experiences, however, they also raise privacy concerns. In order to balance your convenience and data protection, managing these elements effectively is crucial.
This article will cover:
* [What is browser cache?](
* [What are website cookies?](
* [Does NordVPN affect cookies and cache?](
## What is browser cache?
A cache is a data store used to speed up the website loading process the next time you visit the same website. Because of the caching process, website content is presented to you faster than the first time. On the other hand, the browser cache gets full and may show you outdated information or slow down your browser. These temporary files mainly store copies of web pages, images, and media. Clearing them could fix any loading or formatting issues you encounter on websites. Check out our blog on [how to clear cache](https://nordvpn.com/blog/how-to-clear-your-cache/) if you wish to get more information on how to clear it.
## What are website cookies?
Cookies are files that store data to identify your interactions with a website you are visiting. They are intended to improve your browsing experience by remembering your preferences and behavior within a website. Cookies do not cause direct harm to your device or browser. However, in some cases, website cookies can be hijacked and provide access to your browsing sessions. If you wish to minimize the tracking and tracing of your data, check out our blog on [how to clear cookies](https://nordvpn.com/blog/clear-cookies/).
## Does NordVPN affect cookies and cache?
NordVPN creates a safe way for your internet connection, which prevents your [internet service provider (ISP)](https://support.nordvpn.com/hc/en-us/articles/19588855566097) from applying tracking headers and [super cookies](https://nordvpn.com/blog/super-cookies-going-global/) to follow your browsing activities. The caching process is in no way disrupted when using NordVPN.
If you have any additional questions, [submit a request to our customer success team](https://nordvpn.com/contact-us/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFmHC90EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF1V%2FV5EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI4L2hjL2VuLXVzL2FydGljbGVzLzIwMjkwMjE1ODk2NTkzLUNhY2hlLWFuZC1jb29raWVzBjsIVDoJcmFua2kK--34efbdc2730766c65b50e3813c123e6ca035aec6
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Can my ISP see that I’m using NordVPN?
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When you connect to a [NordVPN server](https://nordvpn.com/servers/), your [ISP can see that you’re connected to an IP owned by a VPN service](https://nordvpn.com/blog/can-isp-see-vpn/). It might also know the time of your connection and the port your VPN protocol is using. Plus, the provider will see the amount of traffic traveling to and from your device.
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https://support.nordvpn.com/hc/en-us/articles/19588855566097
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What does NordVPN hide from my ISP?
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In essence, your service provider only knows that your actual online traffic is hidden from them. That means it loses access to the following information:
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https://support.nordvpn.com/hc/en-us/articles/19588855566097
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Why does the ISP still see some information?
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Your ISP still sees some information because your service provider connects you to the websites you want to visit. You send it a data package, which works as a request, and the ISP sends it to the correct destination. When you connect to NordVPN, you tell it to send that request to the VPN server.
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https://support.nordvpn.com/hc/en-us/articles/19588855566097
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NordVPN proxy setup for BitTorrent
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When you connect to NordVPN’s servers, you can use BitTorrent and most other peer-to-peer platforms. But if you want to avoid using the [NordVPN app](https://nordvpn.com/download/), setting up a VPN proxy is the next best thing.
Note that NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
## How to set up NordVPN with BitTorrent
1. Open BitTorrent.
2. In the menu bar, click Option > Preferences. Alternatively, press Ctrl + P on your keyboard.
3. Select the Connection section.
4. Under Proxy Server, from the Type dropdown, select Socks5.
5. In the Proxy field, enter an address of a selected proxy server.Here is a list of servers you can choose from:amsterdam.nl.socks.nordhold.netatlanta.us.socks.nordhold.netdallas.us.socks.nordhold.netlos-angeles.us.socks.nordhold.netnl.socks.nordhold.netse.socks.nordhold.netstockholm.se.socks.nordhold.netus.socks.nordhold.netnew-york.us.socks.nordhold.netsan-francisco.us.socks.nordhold.netdetroit.us.socks.nordhold.net
6. In the Port field, type in 1080.
7. Select the following checkboxes:
* Authentication
* Use proxy for hostname lookups
* Use proxy for peer-to-peer connections
* Disable all local DNS lookups
* Disable features that leak identifying information
* Disable connections unsupported by the proxy
8. Enter your authentication details.Username: NordVPN service usernamePassword: NordVPN service passwordYou can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
1. Click Set up NordVPN manually.
2. You will receive a verification code in your email that you use for NordVPN services. Type the code in: 
3. Copy the credentials using the “Copy” buttons on the right:
9. Click Apply and OK to save changes.
## How to check if your proxy setup is working
1. Visit the [ipleak.net](https://ipleak.net/) website.
2. Scroll down to the Torrent Address detection section, click Activate, and click this Magnet Link.
3. A new window will show up, prompting you to open BitTorrent. Select Open BitTorrent.Important: keep ipleak.net open.
4. Once BitTorrent opens, click OK to add the torrent.
5. While the torrent is downloading metadata, return to the ipleak website.
6. Under Torrent Address detection, you should see the IP address of your chosen proxy server.If no address is showing, click the Refresh button to update the results.
You should find that BitTorrent is securely downloading files via the NordVPN SOCKS5 proxy server you selected.
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What does ISP see when I’m using NordVPN?
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Can my internet service provider (ISP) track me down if I’m using NordVPN? Does NordVPN hide all online traffic from ISPs? These questions are commonly asked by people weighing their cybersecurity and online privacy options. In this article, we will explore what your ISP can see with NordVPN.
## Can my ISP see that I’m using NordVPN?
When you connect to a [NordVPN server](https://nordvpn.com/servers/), your [ISP can see that you’re connected to an IP owned by a VPN service](https://nordvpn.com/blog/can-isp-see-vpn/). It might also know the time of your connection and the port your VPN protocol is using. Plus, the provider will see the amount of traffic traveling to and from your device.
## What does NordVPN hide from my ISP?
In essence, your service provider only knows that your actual online traffic is hidden from them. That means it loses access to the following information:
* The websites you visit
* The specific web pages you browse and the time you spend there
* Your browsing and search history
* The files you download from or upload to unencrypted websites
* The info you type on unencrypted websites
## Why does the ISP still see some information?
Your ISP still sees some information because your service provider connects you to the websites you want to visit. You send it a data package, which works as a request, and the ISP sends it to the correct destination. When you connect to NordVPN, you tell it to send that request to the VPN server.
But from that point on, the VPN server takes over the package, and the ISP will never know its final destination.
To sum up, the ISP sees the following information when you use NordVPN:
* The IP address of the VPN server
* The timestamp of when you connected
* The port your VPN protocol is using
* The amount of data you’re sending or receiving
* Encrypted and unreadable data traveling between you and the VPN server
So use a [VPN to block ISP tracking](https://nordvpn.com/blog/isp-tracking/) and protect your privacy
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https://support.nordvpn.com/hc/en-us/articles/19588855566097
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Speed and bandwidth
|
NordVPN does not apply any speed or bandwidth limits, but using a VPN in itself can sometimes decrease your internet speed to a certain degree.
[When you are connected to a VPN,](https://nordvpn.com/) your connection speed depends on a number of factors, including the physical proximity of the server, its load, your original internet speed, the VPN protocol you are using, and more. If you are connected to the closest available server through OpenVPN UDP, you can expect around a 30% drop in speed. If that’s too slow, you can use the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol instead, which provides much better speed.
If you are experiencing any issues when connected to NordVPN, first check your internet speed without VPN to make sure you have no underlying issues with your internet connection. You can do so [on this website](https://www.speedtest.net/). If you have confirmed that the slower connection is related to the use of VPN, bear in mind that a slightly reduced internet speed is normal when your traffic goes through an encrypted [VPN tunnel](https://nordvpn.com/de/blog/vpn-tunnel/).
However, if the connection speed is reduced significantly, or if you notice that the performance is poorer than the one you usually have with the VPN, try the following tips for your device:
* [Tips to improve connection speed on Windows](https://support.nordvpn.com/hc/en-us/articles/20379736354961-Improve-connection-speed-on-Windows-with-NordVPN-app)
* [Tips to improve connection speed on macOS](https://support.nordvpn.com/hc/en-us/articles/20396667808657-Improve-connection-speed-on-macOS-with-NordVPN-app)
* [Tips to improve connection speed on Android](https://support.nordvpn.com/hc/en-us/articles/20379831991697-Improve-connection-speed-on-Android-with-NordVPN-app)
* [Tips to improve connection speed on iOS](https://support.nordvpn.com/hc/en-us/articles/20396465736849-Improve-connection-speed-on-iOS-with-NordVPN-app)
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What is Incogni
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Incogni is a personal data removal service that works to delete information about you held by data brokers and similar entities.
Many services collect sensitive details about you (such as your full name, phone number, email address, birth date, and location), which lets shady businesses profile you and exposes you to the risk of identity theft. Incogni petitions these services on your behalf to remove this information in accordance with the applicable data protection laws. You can learn how it all works on our [Incogni page](https://nordvpn.com/incogni/).
If you have any questions or requests related to Incogni, check out [Incogni’s support center](https://support.incogni.com/hc/en-us).
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Internet shows a different server location
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Typically, if selecting a country/server to select to, you should appear as being in that country or location when verifying your location on IP geo-location websites, such as <https://nordvpn.com/what-is-my-ip/>.
If you are appearing in other locations, you may be re-routed due to usage of Peer-to-Peer (P2P) traffic, such as Torrents, on servers that do not support P2P.
If that is not the case, or you are already trying to connect to a P2P-compatible server, you may be using a different VPN service in the background that might be running at your workplace, your Antivirus/Firewall, or web browser. Try turning off these services and see if the [IP address location](https://nordvpn.com/ip-lookup/) changes back.
Some websites may display an incorrect location due to outdated databases they use. It may take some time for third-party databases to update and show correct location.
If none of the above solutions address the issue you are experiencing, please [contact our customer support](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) for assistance.
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How to re-install NordVPN on Android
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To reinstall NordVPN on your Android device and ensure you have the latest version for the best experience, follow these steps.
1. Open the Settings app on your phone and select Apps or Apps & Notifications (the selection may vary depending on your phone type).
2. After opening the Apps settings, you may also need to press Manage Apps (this may vary depending on your phone type).
3. After opening Manage apps (or just Apps, depending on your phone model), search for or scroll down to find and tap the NordVPN app.
4. Tap Uninstall and confirm app deletion.
5. Once uninstalled, download the latest NordVPN app version from [Google Play](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&pli=1) or our website, where you’ll also find setup instructions.
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DD-WRT setup with NordVPN
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DD-WRT is custom firmware for routers which support the OpenVPN protocol and is available on a wide variety of routers. You can check if your router supports DD-WRT firmware [here](https://wiki.dd-wrt.com/wiki/index.php/Supported_Devices) and learn how to install DD-WRT firmware on a router [here](https://wiki.dd-wrt.com/wiki/index.php/Installation).This tutorial will show you how to set up a DD-WRT VPN using an OpenVPN connection on your DD-WRT router using the DD-WRT OpenVPN client UI.
Alternative setup method:
* [Setup via FlashRouters Privacy App](https://support.nordvpn.com/hc/en-us/articles/20462541897617-DD-WRT-setup-with-FlashRouters-Privacy-app)
1. In the DD-WRT Administrative Interface, navigate to Setup > Basic Setup. Under Network Address Server Settings (DHCP), set these NordVPN DNS addresses:Static DNS 1: 103.86.96.100Static DNS 2: 103.86.99.100Static DNS 3: 0.0.0.0 (default)Use DNSMasq for DHCP: CheckedUse DNSMasq for DNS: CheckedDHCP-Authoritative: CheckedThen, Save and Apply settings.If you're setting up two routers, you should change the second router’s local IP address to a different one from the main router's. (In this case, the main router's IP is 192.168.1.1, while the one you’re connecting to a NordVPN server is accessible via 192.168.2.1)2. Navigate to Setup > IPV6. Set IPv6 to Disable, click Save, and then Apply Settings.(this is a recommended step to make sure your IP doesn’t leak)
3. Navigate to Service > VPN. Under OpenVPN Client, set Start OpenVPN Client to Enable in order to see the options necessary for this configuration. Then set the following:Server IP/Name: For the sake of this tutorial, we used us936.nordvpn.com, but you should connect to a server suggested to you in the server recommendation tab in your NordAccount dashboard.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
Port: 1194 (or 443 for the TCP protocol)Tunnel Device: TUNTunnel Protocol: UDP (or TCP)Encryption Cipher: AES-256-CBCHash Algorithm: SHA-512User Pass Authentication: EnableUsername, Password: Your NordVPN service credentialsFirst Data Cipher: Not setSecond Data Cipher: Not setThird Data Cipher: Not set
Note: If the Username and Password fields are missing, fill in the remaining fields and proceed to step 3.1
You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
Advanced Options: Enable (this will enable additional options)
TLS Cipher: NoneLZO Compression: NoNAT: Enable
The options not mentioned in this guide should be left with default values.3.1. (Optional, depending on step 3.) If the Username and Password fields are missing, go to Administration > Commands and enter this code:
echo "YOURUSERNAMEYOURPASSWORD" > /tmp/openvpncl/user.conf/usr/bin/killall openvpn/usr/sbin/openvpn --config /tmp/openvpncl/openvpn.conf --route-up /tmp/openvpncl/route-up.sh --down-pre /tmp/openvpncl/route-down.sh --daemon
Replace YOURUSERNAME and YOURPASSWORD with your respective NordVPN service credentials. Click Save Startup and return to the previous VPN tab.4. In the Additional Config box either enter or copy/paste these commands:
remote-cert-tls serverremote-randomnobindtun-mtu 1500tun-mtu-extra 32mssfix 1450persist-keypersist-tunping-timer-remreneg-sec 0#log /tmp/vpn.log#Delete `#` in the line below if your router does not have credentials fields and you followed the 3.1 step#auth-user-pass /tmp/openvpncl/user.conf
5. Open the OpenVPN configuration file you downloaded in Step 3 in any text editor of your preference (preferably WordPad or Notepad++, as regular notepad does not have the correct formatting).
6. When you open the .ovpn file of the server you chose (in our case, us936_nordvpn_com.udp.ovpn) in a text editor, you should see the <ca> part of the file (do NOT copy the <ca> and </ca> tags):
7. Copy its contents into the CA Cert field. Make sure the entire text gets pasted, including the-----BEGIN CERTIFICATE----- and -----END CERTIFICATE----- lines.8. Now go back to the configuration file and scroll down to the <tls-auth> part. Copy the contents of the TLS Key:9. Paste the contents into the TLS Auth Key field. Make sure the entire text gets pasted in, including the-----BEGIN OpenVPN Static key V1----- and -----END OpenVPN Static key V1----- lines.10. After entering the data, click Save, and then Apply Settings.
11. To verify that the VPN is working, navigate to Status > OpenVPNUnder State, you should see the message "Client: CONNECTED SUCCESS".Optional Kill Switch setup (for advanced users):To create a kill switch, go to Administration > Commands and enter this script:
WAN_IF=`nvram get wan_iface`iptables -I FORWARD -i br0 -o $WAN_IF -j REJECT --reject-with icmp-host-prohibitediptables -I FORWARD -i br0 -p tcp -o $WAN_IF -j REJECT --reject-with tcp-resetiptables -I FORWARD -i br0 -p udp -o $WAN_IF -j REJECT --reject-with udp-reset
Select Save Firewall, go to Administration > Management > Reboot router.
For other options check out our list of routers compatible with NordVPN.
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How can I join the NordVPN affiliate program?
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You can register your NordVPN affiliate account here. Afterwards, you will be able to start referring people in to our site.
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How to get NordVPN cheaper
|
The best NordVPN plans currently available are displayed on our [pricing page](https://nordvpn.com/pricing/). However, here are some additional deals:
* Student discount - NordVPN offers an additional discount for students and apprentices who are 18-26 years old.
* NordVPN coupons - here, you can find special monthly deals.
* Affiliate coupon codes - we recommend checking out if your favorite content creators are a part of our Affiliate Program, as they can provide you with special discount codes. Follow this guide to learn how to apply the NordVPN discount code.
* Referring a friend - with this opportunity, you can receive a month of NordVPN services for free for referring a friend.
* Occasional deals - NordVPN offers plenty of discounts and gifts to its customers throughout the year. Here, you can see where to find them and find out the best time to get them. For example, you can keep an eye out for special Cyber Monday or Black Friday VPN deals.
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How to apply a NordVPN coupon code
|
To apply a NordVPN discount code, follow these steps:
1. Go to our [pricing page.](https://nordvpn.com/pricing/)
2. Select a preferred plan.
3. Click do you have a promo code?:
4. Enter the coupon code you have, and press apply:Now you will have the deal corresponding to your [NordVPN coupon](https://nordvpn.com/coupon/) code applied to your purchase.
After clicking apply, your coupon code will be applied to your purchase.
NordVPN provides discounts during certain events, such as on [Black Friday](https://nordvpn.com/black-friday/) and [Cyber Monday](https://nordvpn.com/cyber-monday/). Make sure to regularly check out our main page for any active deals.
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How to cancel auto-renewal for your subscription
|
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFcvCVzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCQ%3D%3D--8f4a7721564d5dc6713c193fc0dcb07796b774c1
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Speed and bandwidth
|
NordVPN does not apply any speed or bandwidth limits, but using a VPN in itself can sometimes decrease your internet speed to a certain degree.
[When you are connected to a VPN,](https://nordvpn.com/) your connection speed depends on a number of factors, including the physical proximity of the server, its load, your original internet speed, the VPN protocol you are using, and more. If you are connected to the closest available server through OpenVPN UDP, you can expect around a 30% drop in speed. If that’s too slow, you can use the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol instead, which provides much better speed.
If you are experiencing any issues when connected to NordVPN, first check your internet speed without VPN to make sure you have no underlying issues with your internet connection. You can do so [on this website](https://www.speedtest.net/). If you have confirmed that the slower connection is related to the use of VPN, bear in mind that a slightly reduced internet speed is normal when your traffic goes through an encrypted [VPN tunnel](https://nordvpn.com/de/blog/vpn-tunnel/).
However, if the connection speed is reduced significantly, or if you notice that the performance is poorer than the one you usually have with the VPN, try the following tips for your device:
* [Tips to improve connection speed on Windows](https://support.nordvpn.com/hc/en-us/articles/20379736354961-Improve-connection-speed-on-Windows-with-NordVPN-app)
* [Tips to improve connection speed on macOS](https://support.nordvpn.com/hc/en-us/articles/20396667808657-Improve-connection-speed-on-macOS-with-NordVPN-app)
* [Tips to improve connection speed on Android](https://support.nordvpn.com/hc/en-us/articles/20379831991697-Improve-connection-speed-on-Android-with-NordVPN-app)
* [Tips to improve connection speed on iOS](https://support.nordvpn.com/hc/en-us/articles/20396465736849-Improve-connection-speed-on-iOS-with-NordVPN-app)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEisWFyEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFcvCVzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI6L2hjL2VuLXVzL2FydGljbGVzLzIwMjgyNDc0NTcwMjU3LVNwZWVkLWFuZC1iYW5kd2lkdGgGOwhUOglyYW5raQo%3D--7b5bbea2c19924378334753d7a6c5fbad60850b4
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Where can I find my username?
|
All of the NordVPN accounts are registered with an email address, which is also your username that you'd use to log into your account. You can fill in this form if you wish to change your username to be different than your email address.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFsG8DmEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHUfQlzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJDL2hjL2VuLXVzL2FydGljbGVzLzE5NjgyNzYzMTczMDA5LVdoZXJlLWNhbi1JLWZpbmQtbXktdXNlcm5hbWUGOwhUOglyYW5raQY%3D--1c5176689a0be8e3ff3604183ec1e74d7b68faa8
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What if the token number for NordVPN expires?
|
If you lost your token number for NordVPN, or it expired, revoke your token by clicking the Revoke button:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFBQW5zEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHUfQlzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwMjg2OTgwMzA5MjY1LUhvdy10by11c2UtYS10b2tlbi13aXRoLU5vcmRWUE4tb24tTGludXgGOwhUOglyYW5raQc%3D--f68be39c9a36b7427431284bd2b49833ec4ab759
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Which NordVPN protocol should I choose
|
NordVPN supports several security encryption protocols to provide a VPN service. The security levels and purposes of these VPN protocols are different, but so are our customers’ needs. We encourage you to take a closer look at the strengths and weaknesses of each VPN protocol. While we want you to be able to choose freely, we also feel it’s our duty to advise you on what might suit you best.
1. OpenVPN
OpenVPN is a mature and robust piece of open-source software that enables us to provide a reliable and secure VPN service. It is a versatile VPN protocol that can be used on both TCP and UDP ports. OpenVPN supports a great number of strong encryption algorithms and ciphers: to ensure the protection of your data, we use AES-256-GCM with a 4096-bit DH key. If you are conscious about your security and are wondering what the most stable NordVPN protocol is, we recommend OpenVPN.
2. WireGuard (NordLynx) (Recommended by NordVPN and used by default in most of our apps)
WireGuard is the newest and fastest tunneling protocol, and the entire VPN industry is talking about it. It uses state-of-the-art cryptography that outshines the current leader, OpenVPN. However, it’s still considered experimental, so VPN providers need to look for new solutions (like NordLynx by NordVPN) to overcome WireGuard’s vulnerabilities.
Modern, extremely fast, and incredibly lean in its architecture, WireGuard is backed by thorough academic research. WireGuard consists of only 4,000 lines of code, making it easy to deploy, audit, and fix. To put it into perspective, OpenVPN runs on 400,000 lines of code, meaning that WireGuard makes up only 1% of OpenVPN’s massive architecture.
NordLynx is currently used by default in NordVPN apps. If you’re wondering which VPN protocol is best for gaming or other online speed-dependent activities, the answer is always NordLynx.
3. NordWhisper (Recommended by NordVPN to use for restrictive networks)
The latest protocol added to NordVPN and designed to overcome restrictive local network environments while ensuring your security. It is the ideal solution when dealing with filtered content on office or campus networks and Wi-Fi networks with security filtering found at airports, cafes, hotels, or conferences.
NordWhisper is not compatible with Meshnet, DIP, Obfuscated servers, Onion Over VPN, or P2P servers.
Learn [how to use NordWhisper on NordVPN](https://support.nordvpn.com/hc/en-us/articles/31528242519953-How-to-use-NordWhisper-on-NordVPN).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBF7%2BjG4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBG53QjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzE5NDgyODEwMTUzNzQ1LVdoaWNoLU5vcmRWUE4tcHJvdG9jb2wtc2hvdWxkLUktY2hvb3NlBjsIVDoJcmFua2kH--36a19156f9bf35cf6606b65a310441c9069e05cf
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Connect to NordVPN using Linux Terminal
|
Note: We have a separate set of instructions on how to set up the NordVPN application for Linux, and you can download NordVPN for Linux here.
Please note that since Linux has a lot of different distributions, the configuration interfaces may vary.
1. Open Terminal (keyboard shortcut: Ctrl + Alt + T).
2. Disable IPV6. Click here to learn how.
3. Only after disabling IPV6, install the OpenVPN client by entering:
* sudo apt-get install openvpnYou may be asked to enter your user password to confirm your identity.
4. Navigate to the OpenVPN configuration directory with the command:
* cd /etc/openvpn
5. Download the OpenVPN configuration files with the command:
* sudo wget https://downloads.nordcdn.com/configs/archives/servers/ovpn.zipIn case you get ERROR: The certificate of `nordvpn.com’ is not trusted., install the ca-certificates package with the command:
* sudo apt-get install ca-certificates
6. If you do not have the unzip package installed, download it by typing:
* sudo apt-get install unzip
7. Extract ovpn.zip with the command:
* sudo unzip ovpn.zip
8. Remove the files you will no longer use:
* sudo rm ovpn.zip
9. Enter the directory where the server configurations are located. These folders are named either ovpn_udp or ovpn_tcp:
* cd /etc/openvpn/ovpn_udp/
* cd /etc/openvpn/ovpn_tcp/
10. To see the list of all available servers, enter the following command:
* ls -al
11. Choose a server to connect to.For this tutorial, we used us2957.nordvpn.com, but you should connect to the server suggested to you at the [NordVPN server recommendation tool](https://my.nordaccount.com/dashboard/nordvpn/manual-configuration/server-recommendation/). You can find the server hostname right under the server title.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
1. Start OpenVPN with a chosen configuration by entering one of the following commands:
* sudo openvpn [file name]
* sudo openvpn us2957.nordvpn.com.udp.ovpn
* sudo openvpn /etc/openvpn/ovpn_udp/us2957.nordvpn.com.udp.ovpn
2. OpenVPN will ask you for your credentials. Enter your NordVPN service credentials.
1. You have successfully connected to VPN. To disconnect, open Terminal and press Ctrl + C on your keyboard.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHPZf1WEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGgK032EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0ODI3Nzk1MzQ1LUNvbm5lY3QtdG8tTm9yZFZQTi11c2luZy1MaW51eC1UZXJtaW5hbAY7CFQ6CXJhbmtpCg%3D%3D--c67ab3a8a09ea16575de617444629270d02fd886
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How to use a token with NordVPN on Linux
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Here’s how to use a token to log in and log out of the NordVPN app on a Linux machine without a graphical user interface — and what to do if you lose your token.
Note: This login method is also suitable for headless (no GUI) devices.
## Logging in
If you need an alternative way to log in to the Linux application, use the following command:
```
nordvpn login --token <token>
```
You’ll need to access the token number to use this login method.
### To access the token number:
1. Login to Nord Account:
2. Click on NordVPN:
3. Scroll down until you see the advanced settings tab. Click get access token:
4. Verify your email by entering a code you receive to your registered e-mail.
5. Click on generate new token tab.You will be given two options:
* Create a temporary token, which will expire after 30 days.
* Create a token which will not expire. We recommend [enabling MFA](https://support.nordvpn.com/hc/en-us/articles/19442299167889-What-is-MFA-and-how-to-enable-it) if you choose this option.
1. Click on Generate token.
2. A window with a token number will pop up.Please note that the token number will only be shown once. Make sure you log in before you close the window.
3. Once you copy the token number, paste it into the command:
```
nordvpn login --token your_token
```
## Logging out
* If you log out by using nordvpn logout command line, your token will expire, regardless of which token you created, and you won’t be able to log in again using it:
* If you want to re-use your token and do not want it to expire, use the nordvpn logout --persist-token command line:
## What if the token number for NordVPN expires?
If you lost your token number for NordVPN, or it expired, revoke your token by clicking the Revoke button:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFBQW5zEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHUfQlzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwMjg2OTgwMzA5MjY1LUhvdy10by11c2UtYS10b2tlbi13aXRoLU5vcmRWUE4tb24tTGludXgGOwhUOglyYW5raQc%3D--f68be39c9a36b7427431284bd2b49833ec4ab759
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Setting up TP-Link with NordVPN
|
Do you want to use NordVPN with more than ten devices at the same time? Or set up a VPN connection on your router? Then an OpenVPN connection is a go-to choice.You can set up a NordVPN connection on TP-Link routers that have OpenVPN client settings available. For a complete list of compatible routers, please refer to [TP-Link documentation](https://community.tp-link.com/en/home/forum/topic/272492).
If your router is compatible with NordVPN, log in to the control panel of your TP-Link router. It can usually be accessed using one of the following IP addresses via an internet browser:192.168.0.1 or 192.168.1.1
1. Navigate to Advanced > VPN Client.
2. Enable VPN Client, then save the settings.
3. In the Server List section, click Add, and a new profile configuration window should show up.
4. In the pop-up window, fill in the available fields as follows:Description: NordVPN (or any name you choose)VPN Type: OpenVPNUsername: your NordVPN service usernamePassword: your NordVPN service password
5. You can find your NordVPN service credentials (service username and password) in the Nord Account dashboard: [https://my.nordaccount.com/login/.](https://my.nordaccount.com/login/)
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. Paste credentials to the router interface profile window.
2. Download OpenVPN client configuration files.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
1. After downloading the files, go back to the control panel of your router and click Browse in the pop-up window.
2. Navigate to the configuration file you’ve just downloaded and click Open.
3. Save the configured settings by clicking the Save button.In the Server List, enable the newly created NordVPN connection.In the Device List section, click on the Add button.
4. Choose the devices you wish to use the VPN connection on and click the OK button.
5. Enable VPN Access for the added devices by clicking on the slider.
Now, all of the devices that you have added to the Device List will have access to the VPN connection. To add any new devices, repeat steps 11 and 12.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFNfu1xEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHUfQlzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJGL2hjL2VuLXVzL2FydGljbGVzLzIwMjgwNTI1MDgyMDAxLVNldHRpbmctdXAtVFAtTGluay13aXRoLU5vcmRWUE4GOwhUOglyYW5raQg%3D--7529a8b59265f016d227eaa5adf2628fc0933ab1
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How web scraping impacts your VPN experience
|
Web scraping refers to the extraction of data from websites by a bot or a web crawler. While it's a common practice in some business sectors, it has significant implications when conducted over shared VPN servers, such as ours.
## Increased rate of CAPTCHA requests
You might have faced a situation where you're asked to verify that you're not a robot by solving a puzzle or clicking on images. This happens more frequently when a server is detected to be performing automated tasks, like web scraping.Increased CAPTCHA prompts don't just cause a minor inconvenience. They significantly disrupt your browsing experience. Whether you're in the middle of a work task or a relaxing movie night, no one wants to be interrupted by regular requests to prove their humanity!
## Limited accessibility
Frequent web scraping from a VPN subnet can lead search engines like Google to add the subnet to their blocklists. When this happens, every user connected to our VPN service through that subnet will experience limited accessibility or even complete unavailability of services, impacting the reliability of our VPN.Replacing these subnets is not only costly but also time-consuming. It consumes resources we could use to enhance the service experience for all our users.
## NordVPN solution
That's why we have systems to detect patterns consistent with web scraping and enforce our terms of service. We do not log user data, and these systems do not infringe upon the privacy of our customers — they merely allow us to maintain the quality of our service.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFjeutkEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHUfQlzEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMjI0NjU2Njk2MjA5LUhvdy13ZWItc2NyYXBpbmctaW1wYWN0cy15b3VyLVZQTi1leHBlcmllbmNlBjsIVDoJcmFua2kJ--c1c9da7f074718c38a59723f76fd3280110b0154
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What is Tomato firmware used for?
|
Tomato is a custom firmware for routers. It offers OpenVPN client support and is available on a wide variety of routers. You can check if your router supports Tomato firmware [here](https://tomato.groov.pl/?page_id=69). An article on how to install Tomato firmware on a router can be found [here](https://en.wikibooks.org/wiki/Tomato_Firmware/Installation_and_Configuration).
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How to set up VPN on Tomato
|
## What is Tomato firmware used for?
Tomato is a custom firmware for routers. It offers OpenVPN client support and is available on a wide variety of routers. You can check if your router supports Tomato firmware [here](https://tomato.groov.pl/?page_id=69). An article on how to install Tomato firmware on a router can be found [here](https://en.wikibooks.org/wiki/Tomato_Firmware/Installation_and_Configuration).
First things first, these changes are made in the web configuration panel of your router. You can access it by visiting the local IP of your router from your web browser. The two most common, the default local IPs that most routers have are 192.168.1.1 or 192.168.0.1 – you can access these by opening http://192.168.1.1 or http://192.168.0.1 in your browser. The default IP, username and password are listed in your router’s User Manual.
## Here is how to set up VPN on Tomato firmware:
1. Open the router settings page on your browser by entering the router local address (192.168.1.1 by default).
2. On the left side menu, click VPN Tunneling -> OpenVPN Client.
3. Set the following options:Start with WAN - Check the box.Interface Type - Select TUN.Protocol - Choose either UDP or TCP and keep it in mind as this will be important later on.Server Address/Port:
In the first field, enter the hostname of the server you want to connect to.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard.](https://my.nordaccount.com/dashboard/nordvpn/)
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
For the second field, depending on the protocol chosen earlier, input 1194 for UDP or 443 for TCP.
Firewall - Automatic.Authorization Mode - TLS.Username/Password Authentication - Checked. Enter your NordVPN service credentials in the fields below.
Username Authen. Only - Unchecked (default).Extra HMAC authorization (tls-auth) - Choose Outgoing (1) from the drop-down list.Create NAT on tunnel - Checked.
Some Tomato routers may not have any fields for entering OpenVPN credentials. In such a case, go to Administration -> Scripts and the commands below into the Init field. Make sure to change the username and password to your NordVPN service credentials:echo username > /tmp/password.txtecho password >> /tmp/password.txtchmod 600 /tmp/password.txt
1. Click on Advanced tab and set the following options:Poll Interval: 0Redirect Internet traffic: CheckedAccept DNS configuration: StrictEncryption cipher: AES-256-CBCCompression: DisabledTLS Renegotiation Time: -1Connection retry: -1Verify server certificate: UncheckedCustom Configuration:remote-cert-tls serverremote-randomnobindtun-mtu 1500tun-mtu-extra 32mssfix 1450persist-keypersist-tunping-timer-remreneg-sec 0auth sha512#log /tmp/vpn.log#Delete `#` in the line below if your router does not have credentials fields#auth-user-pass /tmp/password.txt
2. Open the Keys tab. Open a configuration file downloaded at step 3.Static key - paste text from <tls-auth> to </tls-auth> block.Certificate Authority - paste text from <ca> to </ca> block.It should look like this:
3. Click Save at the bottom of the settings page to confirm and save all settings. To establish a connection, click Start Now. In order to check if you have connected successfully, visit the Status page.
4. Configure the router to use NordVPN DNS servers to prevent DNS leaks:DNS Server: ManualDNS 1: 103.86.96.100DNS 2: 103.86.99.100
Optional Kill Switch set up (for advanced users):Navigate to Administration > Scripts and under Firewall paste one of the following scripts.
* Every client in LAN will lose internet connection in case of a VPN drop:WAN_IF=`nvram get wan_iface`iptables -I FORWARD -i br0 -o $WAN_IF -j REJECT --reject-with icmp-host-prohibitediptables -I FORWARD -i br0 -p tcp -o $WAN_IF -j REJECT --reject-with tcp-resetiptables -I FORWARD -i br0 -p udp -o $WAN_IF -j REJECT --reject-with udp-reset
* Only a specified IP address will lose internet access in case of a VPN drop:WAN_IF=`nvram get wan_iface`iptables -I FORWARD -i br0 -s `ip address` -o $WAN_IF -j REJECT --reject-with icmp-host-prohibitediptables -I FORWARD -i br0 -s `ip address` -p tcp -o $WAN_IF -j REJECT --reject-with tcp-resetiptables -I FORWARD -i br0 -s `ip address` -p udp -o $WAN_IF -j REJECT --reject-with udp-reset
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How can some websites know my real location?
|
One of the main reasons why a browser can detect your location is a browser popup that asks you to share your location with a specific website. Once you click "Allow", unfortunately, the browser extension cannot hide the location anymore because it is out of proxy scope.
To change location permission, you can click on the lock sign again and, under the "Location" section, choose to disable it.
You may also check out our [blog post](https://nordvpn.com/blog/change-location-google-chrome/) that gives tips on how to change location-sharing services when using the Chrome browser.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFoggN6EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFqfmxyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJSL2hjL2VuLXVzL2FydGljbGVzLzIwMzE1MjU0MTg4MTc3LUhvdy1jYW4tc29tZS13ZWJzaXRlcy1rbm93LW15LXJlYWwtbG9jYXRpb24GOwhUOglyYW5raQY%3D--4dfc50a40b33db0ebdce20c54ee289e4ce983c85
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How many servers does NordVPN have, and where are they located?
|
NordVPN has over 7,000 servers in 118 countries around the world. In addition to standard VPN servers and locations, such as NordVPN Canada or NordVPN USA, you can choose servers optimized for specific purposes, such as P2P sharing or connecting from countries with internet restrictions. Learn more about different server categories and locations by [clicking here](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHbcPygEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFqfmxyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5MzgzMTI3Njk0MjI1LVdoZXJlLWNhbi1JLWZpbmQtdGhlLU5vcmRWUE4tc2VydmVyLWxpc3QGOwhUOglyYW5raQc%3D--8a66fd2cf205eac9b8431585b5b4ad971e6dce90
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Common Windows application issues
|
This article covers problems you may encounter when using NordVPN on Windows devices, including situations where NordVPN is not working on your Windows 10 device, or you have no internet access with NordVPN on Windows 10.
## “Error 1001” during installation
If you encountered “Error 1001” while trying to install the NordVPN app on Windows, follow these steps:
1. Update your Windows system using the “Windows update” tool.
2. Make sure you’re running the latest .NET Runtime version:
1. Click the “Start” button, type “control panel” in the search bar, and select the “Control panel” app.
2. Click “Programs” and select “Programs and features.”
3. Check the version number beside the “Microsoft .NET Framework” entry. If it is not version 4.8 or later, download the latest .NET Runtime version.
3. Temporarily disable your cybersecurity software (such as your antivirus and firewall) and try installing the NordVPN app for Windows again.
## Crash or freeze
If your NordVPN app keeps freezing, follow these steps:
1. Uninstall the NordVPN application.
2. [Update your Windows operating system to the latest available version](https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a).
3. Install the [latest NordVPN app for Windows](https://nordvpn.com/download/windows/).
If the above method failed to fix your issue, try the following:
1. Press the “Windows” key and the “R” key at the same time to open the "Run" window.
2. Type in "services.msc" (without the quotation marks) and press “Enter” to open the "Services" window.
3. Check if the “Task scheduler” is running — if it is not, right-click on the “Task scheduler” entry and select “Start.” You can also access the “Windows event log” from this window.
## NordVPN Kill Switch feature does not work
If the Kill Switch feature fails to stop specific apps, you can manually add their executable files (.exe) to the Kill Switch list in the NordVPN app:
1. Go to “Settings.”
2. Select “Kill Switch” in the left sidebar menu.
3. Click on “Add apps” under “App Kill Switch” and select the app’s executable file. For example, you would need to add the following file for Skype:C:\Program Files (x86)\Skype\Phone\Skype.exe
## No internet access when connected to a NordVPN server
If you’re getting disconnected from the internet when you connect to a VPN server, try the following to fix the problem:
* Connect to a different VPN server in the NordVPN app.
* Change your VPN connection protocol:
1. 1. [Switch to OpenVPN](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows) (UDP or TCP)
2. Switch to NordLynx
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Perform a network flush:
1. 1. Open the NordVPN application.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Network flush."
5. Restart your PC and try connecting to VPN servers again.
If the problem persists, reinstall the NordVPN app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## A certain feature of the application is not working properly
If you discover that a feature isn’t working as it should, follow these steps:
1. Open the "Settings" menu in the NordVPN app.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Reset app."
5. Re-launch the application.
If the problem persists, try the following:
* Update to the [latest NordVPN Windows app](https://nordvpn.com/download/windows/) version.
* Reinstall the NordVPN app:
1. 1. [Uninstall the NordVPN application](https://support.nordvpn.com/General-info/1047410452/How-to-uninstall-NordVPN-software.htm).
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## NordVPN is not working after an update
If your NordVPN Windows application has stopped working after an update, try the following to fix the problem:
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Uninstall the NordVPN app and reboot your Windows device, then download and install the latest version of the NordVPN Windows app.
## The NordVPN icon is missing
If the NordVPN application icon is missing from the NordVPN shortcut on your desktop, follow these steps:
1. Left-click the broken NordVPN app icon to select the shortcut.
2. Right-click the selected shortcut and choose “Delete.”
3. Right-click on your desktop, choose “New,” and select “Shortcut.”
4. Click “Browse,” find the NordVPN directory, and select the NordVPN executable file (.exe).
5. Name the shortcut and click “Finish.”
Alternatively, you can try reinstalling the NordVPN Windows app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHOYN5WEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH97w72EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0MzA3MzczNzEzLUNvbW1vbi1XaW5kb3dzLWFwcGxpY2F0aW9uLWlzc3VlcwY7CFQ6CXJhbmtpBg%3D%3D--0a131d1d9b1606ca25545dd479151e9f36824f16
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Where can I find the NordVPN server list
|
The list of NordVPN server locations and the protocols/services supported in each country (for example, USA, Canada) is available at <https://nordvpn.com/servers/>.NordVPN also offers a recommended server picker, which will select the best server for you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
## How many servers does NordVPN have, and where are they located?
NordVPN has over 7,000 servers in 118 countries around the world. In addition to standard VPN servers and locations, such as NordVPN Canada or NordVPN USA, you can choose servers optimized for specific purposes, such as P2P sharing or connecting from countries with internet restrictions. Learn more about different server categories and locations by [clicking here](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained).
## Where can I find servers in the app?
You can access the list of servers and countries in the app by navigating to the left-side menu on desktop devices. On mobile devices, simply scroll up to find this list.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHbcPygEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFqfmxyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5MzgzMTI3Njk0MjI1LVdoZXJlLWNhbi1JLWZpbmQtdGhlLU5vcmRWUE4tc2VydmVyLWxpc3QGOwhUOglyYW5raQc%3D--8a66fd2cf205eac9b8431585b5b4ad971e6dce90
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How do I stop NordVPN from blocking sites?
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If the issue persists, try these steps:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBG51uNGEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFqfmxyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJcL2hjL2VuLXVzL2FydGljbGVzLzIwMDk1Njc5NTEwODAxLUktY2FuLXQtcmVhY2gtc29tZS13ZWJzaXRlcy13aGVuLWNvbm5lY3RlZC10by1Ob3JkVlBOBjsIVDoJcmFua2kI--d7de51fd7a07e1c78805ea156513bc7081350081
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I can’t reach some websites when connected to NordVPN
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If you cannot access some websites or suspect that NordVPN is blocking them, follow these instructions:
* [Clear the cache of your browser](https://nordvpn.com/blog/how-to-clear-your-cache/) while connected to the VPN.
* [Use the incognito mode](https://nordvpn.com/blog/how-to-go-incognito/), safe mode, or private mode in your web browser:
* [How to enable Chrome safe mode](https://nordvpn.com/blog/chrome-safe-mode/)
* [How to enable private mode on Safari](https://nordvpn.com/blog/turn-off-private-browsing-on-safari/)
* Try a different browser, such as Chrome, Edge, or Brave.
After each step, check if you can access the website in question.
## How do I stop NordVPN from blocking sites?
If the issue persists, try these steps:
* Switch between VPN servers. Simply disconnect from the server you're currently connected to and click/tap on a different location using the NordVPN map.
* If you trust the website you’re trying to access, you can disable the Threat Protection feature or exclude that particular domain from the Threat Protection Pro™ blocked domains list. To do that, go to the Web protection tab in the Threat Protection Pro™ settings and choose to exclude the blocked domain from threat blocking. Try to visit that web page once again. If you still can’t access the site, please reach out to our customer support.
* If you’re using a Windows device, your antivirus/firewall may be blocking the access. Try adding exceptions for NordVPN.exe and nordvpn-service.exe.
* Try other connection methods, such as the [>OpenVPN<](https://support.nordvpn.com/hc/en-us/articles/19683394518161-OpenVPN-connection-on-NordVPN) or [>IKEv2<](https://support.nordvpn.com/hc/en-us/articles/19685604677905-What-is-IKEv2) protocols.
* [Connect to obfuscated servers](https://support.nordvpn.com/hc/en-us/articles/19615332252561) (via the OpenVPN connection).
* If you have recently installed our app, try restarting your device and checking our [>VPN troubleshooting tutorial<](https://support.nordvpn.com/hc/en-us/articles/20164096978449-Unable-to-connect-to-NordVPN-servers).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBG51uNGEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFqfmxyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJcL2hjL2VuLXVzL2FydGljbGVzLzIwMDk1Njc5NTEwODAxLUktY2FuLXQtcmVhY2gtc29tZS13ZWJzaXRlcy13aGVuLWNvbm5lY3RlZC10by1Ob3JkVlBOBjsIVDoJcmFua2kI--d7de51fd7a07e1c78805ea156513bc7081350081
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NordVPN proxy setup for uTorrent
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You can use NordVPN with uTorrent and other peer-to-peer platforms without setting up a proxy.
However, if you don’t want to use the[ NordVPN app](https://nordvpn.com/download/) for uTorrent, setting up a NordVPN proxy is a great alternative.
Note that NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN[ Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
## How to set up NordVPN with uTorrent
1. Open uTorrent.
2. In the menu bar, click Option > Preferences. Alternatively, press Ctrl + P on your keyboard.
3. Select the Connection section.
4. Under Proxy Server, from the Type dropdown, select Socks5.
5. In the Proxy field, enter an address of a selected proxy server.Here is a list of servers you can choose from:amsterdam.nl.socks.nordhold.netatlanta.us.socks.nordhold.netdallas.us.socks.nordhold.netlos-angeles.us.socks.nordhold.netnl.socks.nordhold.netse.socks.nordhold.netstockholm.se.socks.nordhold.netus.socks.nordhold.netnew-york.us.socks.nordhold.netsan-francisco.us.socks.nordhold.netdetroit.us.socks.nordhold.net
6. In the Port field, type in 1080.
7. Select the following checkboxes:
* Authentication
* Use proxy for hostname lookups
* Use proxy for peer-to-peer connections
* Disable all local DNS lookups
* Disable features that leak identifying information
* Disable connections unsupported by the proxyAnd enter your authentication details.Username: NordVPN service usernamePassword: NordVPN service password
You can find your NordVPN service credentials (service username and service password) in the[ Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
1. Click Set up NordVPN manually.
2. You will receive a verification code in your email that you use for NordVPN services. Type the code in: 
3. Copy the credentials using the “Copy” buttons on the right:
1. Click Apply and OK to save changes.
## How to check if your proxy setup is working
Let’s check if your proxy setup is working.
1. Visit the[ ipleak.net](http://ipleak.net) website.
2. Scroll down to the Torrent Address detection section, click Activate, and click this Magnet Link.
3. A new window will show up, prompting you to open uTorrent. Select Open uTorrent.Important: keep ipleak.net open.
4. Once uTorrent opens, click OK to add the torrent.
5. While the torrent is downloading metadata, return to the ipleak website.
6. Under Torrent Address detection, you should see the IP address of your chosen proxy server.If no address is showing, click the Refresh button to update the results.
If you see the NordVPN server IP address you selected, the setup is working — uTorrent is downloading files through a NordVPN [SOCKS5 proxy](https://nordvpn.com/blog/socks5-proxy/) server.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGGPoCwEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFqfmxyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NDQ5NzYzNDk3NDg5LU5vcmRWUE4tcHJveHktc2V0dXAtZm9yLXVUb3JyZW50BjsIVDoJcmFua2kJ--7a7e00e79f20d537609bc49e9298c1aa2dfc6142
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What is the currency your prices are shown in
|
Our pricing is shown in USD, EUR, GBP, BRL, JPY, INR, CHF, PLN, and KRW currency, depending on the country you are accessing our website. In addition, some local payment methods also support SEK and NOK.However, charges are made in USD except for some payment providers. We also support charges in CAD and AUD, but for such payments, prices on the page itself will be shown in USD.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEmsyz1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFqfmxyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0NzE0NTk3OTA1LVdoYXQtaXMtdGhlLWN1cnJlbmN5LXlvdXItcHJpY2VzLWFyZS1zaG93bi1pbgY7CFQ6CXJhbmtpCg%3D%3D--b3afacd5aefe27c5f5be5c941daa9e9c8a1bd595
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Improve connection speed on Windows with NordVPN app
|
If you are experiencing slow connection speed while connected to [NordVPN on Windows](https://nordvpn.com/download/windows/), try the following:
1. Make sure to use the latest version of NordVPN app. You can [uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and [install the latest version from our website](https://nordvpn.com/download/windows/).
2. Restart your device.
3. Restart your router or modem. If your router is set up with a VPN, and the speed is insufficient, try using VPN solely on your computer or phone.
4. If you are using Wi-Fi, switch to a wired connection.
5. Connect to a VPN server geographically closer to you.
6. Open the Settings menu and go to the Auto Connect tab. Disable Choose a VPN protocol and server automatically and select NordLynx in the VPN protocol field.
7. Try a different connection method/protocol on your device. Tutorials for various connection methods can be found [here](https://support.nordvpn.com/hc/en-us/sections/19326591402001-Windows)
Internet speed can also be directly affected by the condition of both your hardware and firmware. Here’s what we recommend:
1. Make sure you have the latest available drivers and software on your computer, including Ethernet adapter and motherboard drivers, BIOS updates, router firmware, etc.
2. Temporarily disable your firewall to see whether it will have an impact on your overall internet speed. If it does, check your firewall settings and remove unnecessary rules or consider using different firewall software.
3. Close any applications that may be transferring data in the background, e.g. software for downloading or file sharing.
4. Old and sometimes even new routers provided to you by your internet service provider often use outdated firmware or are technically poorly manufactured. This can directly impact your internet speed, so we recommend investing in a better router.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEw8gaJEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEisWFyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzIwMzc5NzM2MzU0OTYxLUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1XaW5kb3dzLXdpdGgtTm9yZFZQTi1hcHAGOwhUOglyYW5raQY%3D--44b0e5856db9d75bbeae0c340452690b6115ed1c
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How to connect to NordVPN with IKEv2/IPSec on macOS
|
Even though the [IKEv2/IPSec protocol is no longer supported on macOS](https://support.nordvpn.com/Connectivity/iOS/2023641872/IKEv2-IPSec-protocol-is-no-longer-supported-on-iOS-and-macOS.htm) on NordVPN 8.5.0 and newer app versions, this connection method can be used as one of the alternative ways to connect to NordVPN servers if you're unable to install the application.This setup lacks the additional features of the native NordVPN app and requires more steps to set up.For macOS versions Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12), [please refer to the older macOS 10.12-12 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-10.12-12).If you're using macOS Ventura (13), follow the [macOS 13 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-13), and if you're using macOS Sonoma or later, check out the [macOS 14-15 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-14-15).
Choose your macOS version below:
* [macOS 14-15](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGGbiWHEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpBw%3D%3D--7dca11657331bf67f4171fd558d75c53ba330375#macOS-14-15)
* [macOS 13](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGGbiWHEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpBw%3D%3D--7dca11657331bf67f4171fd558d75c53ba330375#macOS-13)
* [macOS 10.12-12](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGGbiWHEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpBw%3D%3D--7dca11657331bf67f4171fd558d75c53ba330375#macOS-10.12-12)
## Manual IKEv2 connection setup for macOS Sonoma and later
The following steps will guide you on how to set up a manual IKEv2 connection on your macOS Sonoma or later device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.If you're struggling to find the NordVPN Root CA certificate, use the search bar at the top right.
4. Select the Trust tab and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password or fingerprint to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, select VPN. Afterward, click Add VPN Configuration and select IKEv2...
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the Authentication fields, select Username and fill in your NordVPN service username and password.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
8. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, toggle the switch to the on position. To disconnect, complete the reverse action.
You should now be connected.
## Manual IKEv2 connection setup for macOS Ventura
The steps below will guide you on how to set up a manual IKEv2 connection on your macOS Ventura device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. A Keychain Access window will open up. Locate the NordVPN Root CA within the login section. Right-click on it and select Get Info.
3. Under NordVPN Root CA, click on the Trust section and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
4. Click on the Apple logo in the upper-right corner of the screen and select System Settings....
5. In the System Settings, click on Network.
6. When the network tab opens, click on the arrow down icon in the lower-right corner (you must have administrator privileges) and then click on Add VPN Configuration. After that, click on IKEv2.
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Scroll down to Authentication and in the Type section select Username as the Authentication method. After that, type in your NordVPN service username and password. Click Create.
2. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, click on a button next to it.
3. That’s it! You should now be connected. After clicking on VPN, you can connect to and disconnect from a VPN in the same VPN tab within the System Settings.
If you want to add different servers, you may also do it via the VPN tab. In order to do so, click on "Add VPN Configuration" and choose "IKEv2", afterward follow the same steps as before.
## Manual IKEv2 connection setup for older macOS versions
The steps below will guide you through setting up a manual IKEv2 connection on older macOS versions, such as Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12). Although the steps may vary slightly throughout the different versions, the principle of the setup remains the same.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.
4. Set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, click on Network.
7. When the network window opens, click on the + icon in the lower-left corner (you must have administrator privileges).
8. A new window will pop up. Fill in the information as so:Interface: select VPN from the drop-down menu. VPN Type: select IKEv2.Service Name: type any name you want. We recommend that you name the service NordVPN (IKEv2).
9. After you have filled in the required fields, click Create:
10. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the hostname of a NordVPN server.For this tutorial, we used the hostname of server NL#37, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Click on Authentication Settings…. Select Username as the Authentication method, then type in your NordVPN service username and password. Click OK and then Apply.
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. After you've set up authentication information, check the Show VPN status in menu bar box (optional), click Connect and then Apply.
You should now be connected.
If you have checked the Show VPN status in menu bar box, you’ll be able to connect to your VPN from the status bar:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGGbiWHEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpBw%3D%3D--7dca11657331bf67f4171fd558d75c53ba330375
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What is NordLynx
|
[NordLynx](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) is NordVPN’s revolutionary technology built around the WireGuard® VPN protocol. It helps you connect to NordVPN servers faster and improves your VPN connection speeds without compromising security or privacy.
NordLynx is much faster than OpenVPN and other VPN protocols, making it a clear upgrade for everyday security. In fact, NordLynx’s [speed test results](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) are among the highest of all commercial VPNs.
To use NordLynx with the NordVPN app for your device, follow the tutorial for your OS below.
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20398711101329-How-can-I-use-NordLynx-in-the-NordVPN-app-for-Linux)
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19919637268625-Using-NordLynx-in-the-NordVPN-app-Windows)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20459436694801-How-can-I-use-NordLynx-in-the-NordVPN-app-for-iOS)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19925285940497-How-can-I-use-NordLynx-in-the-NordVPN-app-for-macOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/20465306064145-Using-NordLynx-in-the-NordVPN-app-for-Android)
If you want to eliminate NordLynx from your VPN connection, simply change to a [different VPN protocol](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) in your NordVPN settings.
Please be aware that the WireGuard protocol is still under development. While we are confident in our implementation, WireGuard itself may still contain some unresolved bugs, so use it with caution.
WireGuard is a registered trademark of Jason A. Donenfeld.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa%2FzrLEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEisWFyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI3L2hjL2VuLXVzL2FydGljbGVzLzE5NTY0NTY1ODc5NDQxLVdoYXQtaXMtTm9yZEx5bngGOwhUOglyYW5raQc%3D--deb87097867695dd5f8a50f6f56912014a264937
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Improve connection speed on Android with NordVPN app
|
If you are experiencing slow connection speed while connected to [VPN on Android](https://nordvpn.com/download/android/), try these steps:
1. Make sure to use the latest version of NordVPN app. You can [uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and [install the latest version from our website](https://nordvpn.com/download/windows/).
2. Restart your device.
3. Switch to [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol.
4. If you are using Wi-Fi, switch to a mobile connection or vice versa.
5. Switch the VPN server to one closer to you geographically.
6. Open app settings and [switch](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android) from the default UDP protocol to TCP.
7. Try a different connection method/protocol on your device. Tutorials for various connection methods can be found here: [https://support.nordvpn.com/Connectivity/Android/](https://support.nordvpn.com/hc/en-us/sections/19326609878673-Android)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJF9pQyJEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEisWFyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzIwMzc5ODMxOTkxNjk3LUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1BbmRyb2lkLXdpdGgtTm9yZFZQTi1hcHAGOwhUOglyYW5raQg%3D--f22d635395b9dbf312d49b2af7056e8ea0f376bf
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Improve connection speed on macOS with NordVPN app
|
If you are experiencing a slow connection speed while connected to NordVPN on macOS, try the following:
1. Make sure to use the latest version of NordVPN app. You can uinstall the app as shown in [this guide](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and install the latest version from our website by clicking [here](https://nordvpn.com/download/mac/).
2. Restart your device.
3. If you are using Wi-Fi, switch to a wired connection.
4. Connect to a VPN server geographically closer to you.
5. If you are using a P2P-based program (typically, software for downloading), make sure you are connected to a P2P-optimized server.
6. If you are using the OpenVPN app downloaded from our website, open the app settings and switch from the default UDP protocol to TCP. If you are using the NordVPN IKE app downloaded from the App Store, switch to the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol.
7. Try a different application version (NordVPN IKE or OpenVPN). You can download it [here](https://nordvpn.com/download/mac/).
Internet speed can also be directly affected by the condition of both your hardware and firmware. Here’s what we recommend:
1. Close any applications that may be transferring data in the background, e.g. software for downloading or file sharing.
2. Old and sometimes even new routers provided to you by your internet service provider often use outdated firmware or are technically poorly manufactured. This can directly impact your internet speed, so we recommend investing in a better router.
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Improve connection speed on iOS with NordVPN app
|
If you are experiencing slow internet speed while connected to [NordVPN on iOS](https://nordvpn.com/download/ios/), try one of the following:
1. Make sure to use the latest version of NordVPN app. You can uinstall the app as shown in [this guide](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and install the latest version from our website by clicking [here](https://nordvpn.com/download/ios/).
2. Restart your device.
3. Switch to the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol.
4. If you are using Wi-Fi, switch to a mobile connection and vice versa.
5. Switch to a VPN closer to you geographically.
6. Try a different connection method/protocol on your device. You can find tutorials on various connection methods here: <https://support.nordvpn.com/hc/en-us/sections/19326604860945-iOS>
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFMGOyMEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEisWFyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzIwMzk2NDY1NzM2ODQ5LUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1pT1Mtd2l0aC1Ob3JkVlBOLWFwcAY7CFQ6CXJhbmtpCg%3D%3D--c15970bd5cefea7de89a36605fbfd5f60843a866
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How do I know, if I have connected successfully
|
If you want to double-check whether your connection is secure after connecting to a NordVPN server, you can do so using either of the following methods:
* Go to [nordvpn.com](https://nordvpn.com/?_gl=1*1tc1o2r*_ga*ZmE4YzFhMjAtOTU5Yi00NDZlLTg0NTktYmM5ZjBlMzY1ZDE0*_ga_LEXMJ1N516*MTY5NzcxMDIwMS4yNzYuMS4xNjk3NzI1NTQyLjQ4LjAuMA..*_gcl_au*MTM4MTkxMTIwLjE2OTY5NDUwNTg.*FPAU*MTM4MTkxMTIwLjE2OTY5NDUwNTg.&_ga=2.119529354.2018442498.1697524322-fa8c1a20-959b-446e-8459-bc9f0e365d14). If the connection is successful, the bar at the top of the page should say that your status is Protected.
* Check what your IP address is [here](https://nordvpn.com/what-is-my-ip/). If the connection is successful, it should be different from the one assigned to you by your ISP.
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Is NordVPN down?
|
When a NordVPN server is down, it’s removed from the app’s server list. All NordVPN servers you see on the app should be online.
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Adjusting your operating system configuration
|
1. Add exceptions for NordVPN.exe, nordvpn-service.exe, and openvpn-service.exe in your [firewall](https://nordvpn.com/blog/what-is-a-firewall/).
If you are using the Windows firewall, add the following 6 rules.
* 3 outbound rules: one for "nordvpn.exe", one for "nordvpn-service.exe", and one for "openvpn-nordvpn.exe"
* 3 inbound rules: one for "nordvpn.exe", one for "nordvpn-service.exe", and one for "openvpn-nordvpn.exe"
Here is a guide on how to manage Windows firewall rules: <https://www.digitalcitizen.life/manage-rules-windows-firewall-advanced-security/>If you use different [firewall](https://nordvpn.com/blog/what-is-nat-firewall/) software, the rules should be found in the application settings.
2. Add exceptions for NordVPN.exe, nordvpn-service.exe, and openvpn-nordvpn.exe in your antivirus application.You can usually find this option in the settings of the application.
3. Check if you have all the latest Windows updates installed on your machine, as some missing security updates might cause connection issues.[Click this link](https://support.microsoft.com/en-au/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) to see how you can check Windows for updates.
4. Change the configured DNS:
* Go to Control Panel > Network and sharing center > Change adapter settings
* One of the local area connections will have an under-name TAP-NordVPN Windows Adapter v9. Right-click on it and select Properties.
* In the list that appears, click on Internet Protocol Version 4 and then Properties.
* Select Use the following DNS addresses and add our DNS addresses: 103.86.96.100 and 103.86.99.100.
5. Flush your network stack:
Enter these commands in your administrator command prompt one by one (here is a [tutorial on how to launch the command prompt as an administrator](https://www.digitalcitizen.life/open-cmd/)):
ipconfig /releaseipconfig /flushdnsipconfig /renewnetsh winsock resetnetsh interface ipv4 resetnetsh interface ipv6 resetnetsh winsock reset catalognetsh int ipv4 reset reset.lognetsh int ipv6 reset reset.log
Restart your computer and check if the issue persists.
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Setting up TP-Link with NordVPN
|
Do you want to use NordVPN with more than ten devices at the same time? Or set up a VPN connection on your router? Then an OpenVPN connection is a go-to choice.You can set up a NordVPN connection on TP-Link routers that have OpenVPN client settings available. For a complete list of compatible routers, please refer to [TP-Link documentation](https://community.tp-link.com/en/home/forum/topic/272492).
If your router is compatible with NordVPN, log in to the control panel of your TP-Link router. It can usually be accessed using one of the following IP addresses via an internet browser:192.168.0.1 or 192.168.1.1
1. Navigate to Advanced > VPN Client.
2. Enable VPN Client, then save the settings.
3. In the Server List section, click Add, and a new profile configuration window should show up.
4. In the pop-up window, fill in the available fields as follows:Description: NordVPN (or any name you choose)VPN Type: OpenVPNUsername: your NordVPN service usernamePassword: your NordVPN service password
5. You can find your NordVPN service credentials (service username and password) in the Nord Account dashboard: [https://my.nordaccount.com/login/.](https://my.nordaccount.com/login/)
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. Paste credentials to the router interface profile window.
2. Download OpenVPN client configuration files.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
1. After downloading the files, go back to the control panel of your router and click Browse in the pop-up window.
2. Navigate to the configuration file you’ve just downloaded and click Open.
3. Save the configured settings by clicking the Save button.In the Server List, enable the newly created NordVPN connection.In the Device List section, click on the Add button.
4. Choose the devices you wish to use the VPN connection on and click the OK button.
5. Enable VPN Access for the added devices by clicking on the slider.
Now, all of the devices that you have added to the Device List will have access to the VPN connection. To add any new devices, repeat steps 11 and 12.
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Change your DNS servers on iOS
|
You can manually configure the DNS servers in your iOS settings. Here is how:
1. Open Settings;
2. Tap on Wi-Fi. If it's switched off, turn it on;
3. Pick a Wi-Fi network and tap on the blue i icon;
4. Tap Configure DNS and select Manual;
5. Tap Add Server and add these DNS addresses:103.86.96.100103.86.99.100
6. Tap Save.
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Not sure if your router is supported and/or can't find it on the list above?
|
First, see if you can find your router on our [list of unsupported routers](https://support.nordvpn.com/hc/en-us/articles/20379585675793-Which-routers-don-t-support-NordVPN).
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Setting up a router with NordVPN
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The procedure of setting up NordVPN on your router will depend on your router’s firmware or manufacturer. If you can’t find the VPN router setup tutorial for your router’s firmware on the following list, continue scrolling down for further instructions. You may also check out our list of [router recommendations](https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN).
Note: If your router was issued by your ISP, it probably does not support VPN configurations. If that is the case, there are routers that come pre-configured with NordVPN. Our partner FlashRouters offers a selection of powerful routers that come with NordVPN out of the box, including the [Privacy Hero](https://www.flashrouters.com/privacy-hero-nordvpn-router-by-flashrouters) with exclusive integration for NordLynx - the fastest VPN protocol.
## Setup tutorials for supported routers and firmware:
* [ASUS WRT](https://support.nordvpn.com/hc/en-us/articles/20286376420753-How-to-set-up-NordVPN-on-Asus-WRT-firmware) (native firmware)
* [ASUS Merlin](https://support.nordvpn.com/hc/en-us/articles/20319214011921-AsusWRT-Merlin-setup-with-NordVPN)
* [DD-WRT](https://support.nordvpn.com/hc/en-us/articles/20308623061265-DD-WRT-setup-with-NordVPN)
* [Privacy Hero](https://support.flashrouters.com/privacy-hero/vpn-setup-privacy-hero/privacy-hero-nordlynx-vpn-setup/)
* [Roqos](https://support.flashrouters.com/roqoscore/nordvpn-setup-on-roqos/)
* [Gl.iNET](https://support.nordvpn.com/hc/en-us/articles/20226926174225-GL-iNet-setup-with-NordVPN)
* [Mikrotik](https://support.nordvpn.com/hc/en-us/articles/20398642652561-MikroTik-IKEv2-setup-with-NordVPN)
* [NetDUMA](https://support.nordvpn.com/hc/en-us/articles/20323695823761-Netduma-setup-with-NordVPN)
* [OPNsense](https://support.nordvpn.com/hc/en-us/articles/20397569418129-OPNsense-21-setup-with-NordVPN)
* [OpenWRT](https://support.nordvpn.com/hc/en-us/articles/20340177222289-OpenWrt-setup-with-NordVPN)
* [Padavan](https://support.nordvpn.com/hc/en-us/articles/20323041135889-Padavan-setup-with-NordVPN)
* [Sabai](https://support.nordvpn.com/hc/en-us/articles/20323512359697-Sabai-setup-with-NordVPN)
* [Tomato](https://support.nordvpn.com/hc/en-us/articles/20317675285777-How-to-set-up-VPN-on-Tomato)
* [pfSense](https://support.nordvpn.com/hc/en-us/articles/20285211284497-pfSense-setup-with-NordVPN)
* [DrayTek](https://support.nordvpn.com/hc/en-us/articles/20397988815633-DrayTek-Vigor-IKEv2-setup-with-NordVPN)
* [EdgeRouter](https://support.nordvpn.com/hc/en-us/articles/20321386897041-EdgeRouter-and-Ubiquiti-setup-with-NordVPN)
* [TP-Link](https://support.nordvpn.com/hc/en-us/articles/20280525082001-Setting-up-TP-Link-with-NordVPN)
* Starlink (read more about how to use [VPN on Starlink](https://nordvpn.com/blog/starlink-vpn/))
## Not sure if your router is supported and/or can't find it on the list above?
First, see if you can find your router on our [list of unsupported routers](https://support.nordvpn.com/hc/en-us/articles/20379585675793-Which-routers-don-t-support-NordVPN).
If it’s not on there, check the user manual that came with your router (usually, manuals are available for download on the manufacturer’s website). Search the manual for any mentions of OpenVPN support. Your router must support the OpenVPN client in order to potentially support a NordVPN configuration. If you can’t find this information in the manual, consider contacting your router’s manufacturer.
If none of the tips mentioned above have helped you set up a connection, feel free to contact our support team!
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEJ4fyqEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGsAwVyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NDI2MDg0NzE4ODY1LVNldHRpbmctdXAtYS1yb3V0ZXItd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kG--40100a5a693d1c7169d562c64514ab184836fe90
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Switching protocol to OpenVPN UDP or TCP
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Some NordVPN server categories, found under the specialty server section, are available only while using OpenVPN UDP or TCP protocols.
Currently, these categories are Double VPN and a part of our obfuscated Servers. This article contains a list of instructions on how to switch your connection protocol on various platforms.
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20465699170321-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-iOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20465783529233-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-on-Linux)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFAAgKdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGsAwVyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NTUyODY3MzQ1LVN3aXRjaGluZy1wcm90b2NvbC10by1PcGVuVlBOLVVEUC1vci1UQ1AGOwhUOglyYW5raQc%3D--72f2bfdc2b330f922b6b5e5fc263844b72343999
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DD-WRT setup with NordVPN
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DD-WRT is custom firmware for routers which support the OpenVPN protocol and is available on a wide variety of routers. You can check if your router supports DD-WRT firmware [here](https://wiki.dd-wrt.com/wiki/index.php/Supported_Devices) and learn how to install DD-WRT firmware on a router [here](https://wiki.dd-wrt.com/wiki/index.php/Installation).This tutorial will show you how to set up a DD-WRT VPN using an OpenVPN connection on your DD-WRT router using the DD-WRT OpenVPN client UI.
Alternative setup method:
* [Setup via FlashRouters Privacy App](https://support.nordvpn.com/hc/en-us/articles/20462541897617-DD-WRT-setup-with-FlashRouters-Privacy-app)
1. In the DD-WRT Administrative Interface, navigate to Setup > Basic Setup. Under Network Address Server Settings (DHCP), set these NordVPN DNS addresses:Static DNS 1: 103.86.96.100Static DNS 2: 103.86.99.100Static DNS 3: 0.0.0.0 (default)Use DNSMasq for DHCP: CheckedUse DNSMasq for DNS: CheckedDHCP-Authoritative: CheckedThen, Save and Apply settings.If you're setting up two routers, you should change the second router’s local IP address to a different one from the main router's. (In this case, the main router's IP is 192.168.1.1, while the one you’re connecting to a NordVPN server is accessible via 192.168.2.1)2. Navigate to Setup > IPV6. Set IPv6 to Disable, click Save, and then Apply Settings.(this is a recommended step to make sure your IP doesn’t leak)
3. Navigate to Service > VPN. Under OpenVPN Client, set Start OpenVPN Client to Enable in order to see the options necessary for this configuration. Then set the following:Server IP/Name: For the sake of this tutorial, we used us936.nordvpn.com, but you should connect to a server suggested to you in the server recommendation tab in your NordAccount dashboard.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
Port: 1194 (or 443 for the TCP protocol)Tunnel Device: TUNTunnel Protocol: UDP (or TCP)Encryption Cipher: AES-256-CBCHash Algorithm: SHA-512User Pass Authentication: EnableUsername, Password: Your NordVPN service credentialsFirst Data Cipher: Not setSecond Data Cipher: Not setThird Data Cipher: Not set
Note: If the Username and Password fields are missing, fill in the remaining fields and proceed to step 3.1
You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
Advanced Options: Enable (this will enable additional options)
TLS Cipher: NoneLZO Compression: NoNAT: Enable
The options not mentioned in this guide should be left with default values.3.1. (Optional, depending on step 3.) If the Username and Password fields are missing, go to Administration > Commands and enter this code:
echo "YOURUSERNAMEYOURPASSWORD" > /tmp/openvpncl/user.conf/usr/bin/killall openvpn/usr/sbin/openvpn --config /tmp/openvpncl/openvpn.conf --route-up /tmp/openvpncl/route-up.sh --down-pre /tmp/openvpncl/route-down.sh --daemon
Replace YOURUSERNAME and YOURPASSWORD with your respective NordVPN service credentials. Click Save Startup and return to the previous VPN tab.4. In the Additional Config box either enter or copy/paste these commands:
remote-cert-tls serverremote-randomnobindtun-mtu 1500tun-mtu-extra 32mssfix 1450persist-keypersist-tunping-timer-remreneg-sec 0#log /tmp/vpn.log#Delete `#` in the line below if your router does not have credentials fields and you followed the 3.1 step#auth-user-pass /tmp/openvpncl/user.conf
5. Open the OpenVPN configuration file you downloaded in Step 3 in any text editor of your preference (preferably WordPad or Notepad++, as regular notepad does not have the correct formatting).
6. When you open the .ovpn file of the server you chose (in our case, us936_nordvpn_com.udp.ovpn) in a text editor, you should see the <ca> part of the file (do NOT copy the <ca> and </ca> tags):
7. Copy its contents into the CA Cert field. Make sure the entire text gets pasted, including the-----BEGIN CERTIFICATE----- and -----END CERTIFICATE----- lines.8. Now go back to the configuration file and scroll down to the <tls-auth> part. Copy the contents of the TLS Key:9. Paste the contents into the TLS Auth Key field. Make sure the entire text gets pasted in, including the-----BEGIN OpenVPN Static key V1----- and -----END OpenVPN Static key V1----- lines.10. After entering the data, click Save, and then Apply Settings.
11. To verify that the VPN is working, navigate to Status > OpenVPNUnder State, you should see the message "Client: CONNECTED SUCCESS".Optional Kill Switch setup (for advanced users):To create a kill switch, go to Administration > Commands and enter this script:
WAN_IF=`nvram get wan_iface`iptables -I FORWARD -i br0 -o $WAN_IF -j REJECT --reject-with icmp-host-prohibitediptables -I FORWARD -i br0 -p tcp -o $WAN_IF -j REJECT --reject-with tcp-resetiptables -I FORWARD -i br0 -p udp -o $WAN_IF -j REJECT --reject-with udp-reset
Select Save Firewall, go to Administration > Management > Reboot router.
For other options check out our list of routers compatible with NordVPN.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFxQ3h4EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGsAwVyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJAL2hjL2VuLXVzL2FydGljbGVzLzIwMzA4NjIzMDYxMjY1LURELVdSVC1zZXR1cC13aXRoLU5vcmRWUE4GOwhUOglyYW5raQg%3D--2fda3d78ed9d64296ea4b2cec365b2ace1414a80
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What is NordLynx
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[NordLynx](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) is NordVPN’s revolutionary technology built around the WireGuard® VPN protocol. It helps you connect to NordVPN servers faster and improves your VPN connection speeds without compromising security or privacy.
NordLynx is much faster than OpenVPN and other VPN protocols, making it a clear upgrade for everyday security. In fact, NordLynx’s [speed test results](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) are among the highest of all commercial VPNs.
To use NordLynx with the NordVPN app for your device, follow the tutorial for your OS below.
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20398711101329-How-can-I-use-NordLynx-in-the-NordVPN-app-for-Linux)
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19919637268625-Using-NordLynx-in-the-NordVPN-app-Windows)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20459436694801-How-can-I-use-NordLynx-in-the-NordVPN-app-for-iOS)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19925285940497-How-can-I-use-NordLynx-in-the-NordVPN-app-for-macOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/20465306064145-Using-NordLynx-in-the-NordVPN-app-for-Android)
If you want to eliminate NordLynx from your VPN connection, simply change to a [different VPN protocol](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) in your NordVPN settings.
Please be aware that the WireGuard protocol is still under development. While we are confident in our implementation, WireGuard itself may still contain some unresolved bugs, so use it with caution.
WireGuard is a registered trademark of Jason A. Donenfeld.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa%2FzrLEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGsAwVyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI3L2hjL2VuLXVzL2FydGljbGVzLzE5NTY0NTY1ODc5NDQxLVdoYXQtaXMtTm9yZEx5bngGOwhUOglyYW5raQk%3D--13fb3d37dde8c93a3ca892875d0fbc9f08479ccd
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Connecting to NordVPN (IKEv2/IPSec) on Android
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These instructions will help you to connect to NordVPN on Android using the IKEv2 protocol.
1. Download the [NordVPN IKEv2 connection certificate](https://downloads.nordcdn.com/certificates/root.der).
2. Download and install the [strongSwan VPN Client app from Google Play](https://play.google.com/store/apps/details?id=org.strongswan.android).
3. Open the strongSwan application.
4. Tap on the three-dot icon in the top-right corner of the app and select "CA certificates" from the drop-down menu.
5. In the following screen, tap on the three-dot icon again and select "Import certificate."
6. Select the root.der file that you have downloaded in step 1.
7. Confirm your selection by tapping Import certificate.
8. Tap the left-pointing arrow to go back to the main screen of the strongSwan app.
9. Select Add VPN profile.
10. In the Server field, enter the hostname of a NordVPN server.For the sake of this tutorial, the server hostname will be “us6180.nordvpn.com.” Press Advanced filters and select in the Security Protocol dropdown, select IKEv2/IPsec.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Enter your NordVPN service credentials in the “Username” and “Password” fields.
2. All other settings can stay the same. You can give the profile whatever name you want in the “Profile name” field.Once you have entered all the required information, click "Save."
3. To connect, tap the profile you have just created.
4. The application will ask you for the permissions necessary to form a VPN connection. Tap "OK."Note: Different devices may display different warning messages.
5. If the status field shows that you are “Connected,” the connection to the VPN server has been successful. You can now minimize the application and use your device as usual – your internet traffic is now secured by NordVPN.To disconnect from the server, tap "Disconnect."
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHe4lWCEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGGbiWHEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMzUwOTk1OTc5NzkzLUNvbm5lY3RpbmctdG8tTm9yZFZQTi1JS0V2Mi1JUFNlYy1vbi1BbmRyb2lkBjsIVDoJcmFua2kI--0c2d2484ad27ad108b7f7fc319b98dd26b756092
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How to re-install NordVPN on Android
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To reinstall NordVPN on your Android device and ensure you have the latest version for the best experience, follow these steps.
1. Open the Settings app on your phone and select Apps or Apps & Notifications (the selection may vary depending on your phone type).
2. After opening the Apps settings, you may also need to press Manage Apps (this may vary depending on your phone type).
3. After opening Manage apps (or just Apps, depending on your phone model), search for or scroll down to find and tap the NordVPN app.
4. Tap Uninstall and confirm app deletion.
5. Once uninstalled, download the latest NordVPN app version from [Google Play](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&pli=1) or our website, where you’ll also find setup instructions.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHeZGQOGzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGsAwVyEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzI5NzQ4NjI3ODI0MjczLUhvdy10by1yZS1pbnN0YWxsLU5vcmRWUE4tb24tQW5kcm9pZAY7CFQ6CXJhbmtpCg%3D%3D--48679d79bf92e0301e8e4d380ceaed0c4a61a233
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What is NordLynx
|
[NordLynx](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) is NordVPN’s revolutionary technology built around the WireGuard® VPN protocol. It helps you connect to NordVPN servers faster and improves your VPN connection speeds without compromising security or privacy.
NordLynx is much faster than OpenVPN and other VPN protocols, making it a clear upgrade for everyday security. In fact, NordLynx’s [speed test results](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) are among the highest of all commercial VPNs.
To use NordLynx with the NordVPN app for your device, follow the tutorial for your OS below.
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20398711101329-How-can-I-use-NordLynx-in-the-NordVPN-app-for-Linux)
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19919637268625-Using-NordLynx-in-the-NordVPN-app-Windows)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20459436694801-How-can-I-use-NordLynx-in-the-NordVPN-app-for-iOS)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19925285940497-How-can-I-use-NordLynx-in-the-NordVPN-app-for-macOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/20465306064145-Using-NordLynx-in-the-NordVPN-app-for-Android)
If you want to eliminate NordLynx from your VPN connection, simply change to a [different VPN protocol](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) in your NordVPN settings.
Please be aware that the WireGuard protocol is still under development. While we are confident in our implementation, WireGuard itself may still contain some unresolved bugs, so use it with caution.
WireGuard is a registered trademark of Jason A. Donenfeld.
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https://nordvpn.zendesk.com/hc/en-us/articles/19564565879441
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What OpenVPN ports does NordVPN use?
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With NordVPN, you can connect via OpenVPN both over TCP and UDP.
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https://nordvpn.zendesk.com/hc/en-us/articles/19683394518161
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How do I manually set up OpenVPN with NordVPN?
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You can set up an OpenVPN connection manually on different devices with NordVPN. Here’s how:
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https://nordvpn.zendesk.com/hc/en-us/articles/19683394518161
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OpenVPN connection on NordVPN
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OpenVPN is an open-source VPN protocol that makes use of virtual private network (VPN) techniques to establish safe site-to-site or point-to-point connections. NordVPN service uses this protocol for a successful VPN connection.
## What OpenVPN ports does NordVPN use?
With NordVPN, you can connect via OpenVPN both over TCP and UDP.
For OpenVPN TCP connections, use port 443.For OpenVPN UDP connections, use port 1194.
For more information, please read our article on the differences between TCP and UDP.
## How do I manually set up OpenVPN with NordVPN?
You can set up an OpenVPN connection manually on different devices with NordVPN. Here’s how:
* Setup OpenVPN for Windows
* Setup OpenVPN for MacOS
* Setup OpenVPN for Linux by using Terminal
* Setup OpenVPN for Linux by using Network Manager
* Setup OpenVPN for Android
* Setup OpenVPN for iOS
* Setup OpenVPN for Raspberry Pi
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https://nordvpn.zendesk.com/hc/en-us/articles/19683394518161
|
What is NordLynx
|
[NordLynx](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) is NordVPN’s revolutionary technology built around the WireGuard® VPN protocol. It helps you connect to NordVPN servers faster and improves your VPN connection speeds without compromising security or privacy.
NordLynx is much faster than OpenVPN and other VPN protocols, making it a clear upgrade for everyday security. In fact, NordLynx’s [speed test results](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) are among the highest of all commercial VPNs.
To use NordLynx with the NordVPN app for your device, follow the tutorial for your OS below.
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20398711101329-How-can-I-use-NordLynx-in-the-NordVPN-app-for-Linux)
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19919637268625-Using-NordLynx-in-the-NordVPN-app-Windows)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20459436694801-How-can-I-use-NordLynx-in-the-NordVPN-app-for-iOS)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19925285940497-How-can-I-use-NordLynx-in-the-NordVPN-app-for-macOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/20465306064145-Using-NordLynx-in-the-NordVPN-app-for-Android)
If you want to eliminate NordLynx from your VPN connection, simply change to a [different VPN protocol](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) in your NordVPN settings.
Please be aware that the WireGuard protocol is still under development. While we are confident in our implementation, WireGuard itself may still contain some unresolved bugs, so use it with caution.
WireGuard is a registered trademark of Jason A. Donenfeld.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa%2FzrLEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHKRatxEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI3L2hjL2VuLXVzL2FydGljbGVzLzE5NTY0NTY1ODc5NDQxLVdoYXQtaXMtTm9yZEx5bngGOwhUOglyYW5raQY%3D--5160e9017459f8aa0d264670392aa9102b6e4cc5
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How to set up a manual connection on Windows using OpenVPN
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The OpenVPN GUI application is an alternative option to connecting to NordVPN servers on your Windows PC. If you prefer manual connection and tinkering with open-source software, this is a good way of connecting to NordVPN. That said, it lacks the additional features of the [NordVPN native app](https://support.nordvpn.com/hc/en-us/articles/19441140326289-Installing-and-using-NordVPN-on-Windows-7-and-8-1), but it still uses the same VPN protocol — OpenVPN. It's also more complicated to set up, so here are instructions to guide you through the process.
1. [Download the OpenVPN GUI application](https://build.openvpn.net/downloads/releases/).Note: Make sure to choose the application version according to your Windows device version:For Windows 64-bit;For Windows ARM64;For Windows 32-bit.
2. Open the installation file and follow the instructions in the setup wizard.
3. Once the application is installed, [download the NordVPN server configuration files](https://my.nordaccount.com/dashboard/nordvpn/manual-configuration/openvpn/). The OpenVPN app uses them to connect to specific NordVPN servers.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Go to the folder where you downloaded the configuration files, select them all, then right-click and choose “Copy.”
2. Paste the configuration files to this directory:
```
C:\Program Files\OpenVPN\config\
```
5.1. To quickly find the OpenVPN\config\ folder, right-click the OpenVPN GUI shortcut on your desktop and select “Open file location.”5.2. Once you're there, click the parent OpenVPN folder in the address bar.Open the "Config" folder.5.3. Paste the copied configuration files in the folder by right-clicking anywhere in the folder and selecting "Paste":Click "Continue" to allow the files to be extracted to the folder.Note: if you are using Windows 10, add an extra line in the configuration files to prevent possible DNS leaks:
To do that, open the downloaded .ovpn configuration file with any text editor and paste this line:block-outside-dnsSave the file before proceeding to the next step of this tutorial.
3. Now that the configuration files are in the proper folder for the application to detect them, open the OpenVPN GUI app by double-clicking the shortcut on your desktop.
4. Allow the application to make changes to your device because they are necessary for a VPN connection.
5. The application will start running in the system tray, which is the notification area next to your device’s clock:It might also be in the hidden system tray area:
6. Right-click on the application icon, hover over one of the servers, and click “Connect.”
7. Enter your NordVPN service username and password, then click “OK.”
1. In a few seconds, the application will connect and close the window. The system tray icon will turn green and show your connection status when you hover over it.
And that's it! You should be successfully connected. To disconnect, right-click on the application icon, hover over the server, and click “Disconnect.”
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGgK032EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHKRatxEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJhL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ5NTU0MzMxNzkzLUhvdy10by1zZXQtdXAtYS1tYW51YWwtY29ubmVjdGlvbi1vbi1XaW5kb3dzLXVzaW5nLU9wZW5WUE4GOwhUOglyYW5raQc%3D--8888806a99422ea68ef8cf73b5c810a465af42c7
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How can I get a receipt for my payment
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If you are looking for information on how to generate an Invoice for your payment, please check this article instead: [How can I get an Invoice for my company?](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company)
1. Log in to your account on the [Nord Account](https://my.nordaccount.com/) page.
2. Navigate to Billing History.
3. Click the Receipt button under the Download column.
4. Wait until a PDF file icon pops-up. Click on the Receipt highlight to download it.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBF41iyHEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEEIQv1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMzcxNzgyMTM3ODczLUhvdy1jYW4tSS1nZXQtYS1yZWNlaXB0LWZvci1teS1wYXltZW50BjsIVDoJcmFua2kH--4c6eeba66de250447c974f449aa019631b873864
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How to fix NordVPN background processes that aren’t running?
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If the NordVPN background process is not running on your computer, follow the steps below.
## Reset application settings
1. Right-click the NordVPN shortcut on Desktop and click Open file location.
2. Double-click the folder of your current NordVPN version (e.g. 7.15).
3. Locate Diagnostics and launch it.
4. Click Reset app.
Afterward, the application will be reloaded, and you will be asked to log in.
## Allowlist NordVPN in your antivirus software
If you are using antivirus software, please allowlist the NordVPN application folder in the settings of your antivirus. By default, NordVPN is located in C:\Program Files\NordVPN.
## Collect diagnostics and contact support
In case both solutions above do not work, share the diagnostics with the customer support team for further investigation. Here is how you can do that:
1. Open the NordVPN application and go to Settings.
2. Go to Advanced and click Run Diagnostics Tool.
3. Select Collect Diagnostics.
4. Take note of the Ticket ID and refer it to our customer service.
In case the Ticket ID fails to generate, check the location of the diagnostics .zip file and send the file to our customer service.
For more detailed instructions on gathering diagnostics, check out our [connection logs tutorial](https://nordvpn.zendesk.com/hc/en-us/articles/20379445229073).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGdvwcFEzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHKRatxEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJiL2hjL2VuLXVzL2FydGljbGVzLzIwOTEyMzI1NzYyMzIxLUhvdy10by1maXgtTm9yZFZQTi1iYWNrZ3JvdW5kLXByb2Nlc3Nlcy10aGF0LWFyZW4tdC1ydW5uaW5nBjsIVDoJcmFua2kI--6d8ed90c7b075e29064d42b84e34e4901a2097a5
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Switching protocol to OpenVPN UDP or TCP (iOS)
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1. Open the application and click on the profile icon in the bottom right corner. 
2. Open the settings menu (gear icon).
3. Click on the Protocol tab.
4. Select the OpenVPN (UDP) or OpenVPN (TCP) option.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGougqdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHKRatxEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1Njk5MTcwMzIxLVN3aXRjaGluZy1wcm90b2NvbC10by1PcGVuVlBOLVVEUC1vci1UQ1AtaU9TBjsIVDoJcmFua2kJ--e2ca1fd75877508e8cc4fb8dc7452d6903e666a2
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