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Switching protocol to OpenVPN UDP or TCP (iOS)
|
1. Open the application and click on the profile icon in the bottom right corner. 
2. Open the settings menu (gear icon).
3. Click on the Protocol tab.
4. Select the OpenVPN (UDP) or OpenVPN (TCP) option.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGougqdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFMGOyMEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1Njk5MTcwMzIxLVN3aXRjaGluZy1wcm90b2NvbC10by1PcGVuVlBOLVVEUC1vci1UQ1AtaU9TBjsIVDoJcmFua2kH--6395120e0778ef20375869343d4b9d893603a931
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Dedicated IP: Renewal and cancellation
|
If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGwWaEXFToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJF6aQL1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIzMTkxMjM1NDQwNjU3LURlZGljYXRlZC1JUC1SZW5ld2FsLWFuZC1jYW5jZWxsYXRpb24GOwhUOglyYW5raQo%3D--b8486844c3ebf13fa2827ff4b6e1aaa5545975d9
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How to get NordVPN cheaper
|
The best NordVPN plans currently available are displayed on our [pricing page](https://nordvpn.com/pricing/). However, here are some additional deals:
* Student discount - NordVPN offers an additional discount for students and apprentices who are 18-26 years old.
* NordVPN coupons - here, you can find special monthly deals.
* Affiliate coupon codes - we recommend checking out if your favorite content creators are a part of our Affiliate Program, as they can provide you with special discount codes. Follow this guide to learn how to apply the NordVPN discount code.
* Referring a friend - with this opportunity, you can receive a month of NordVPN services for free for referring a friend.
* Occasional deals - NordVPN offers plenty of discounts and gifts to its customers throughout the year. Here, you can see where to find them and find out the best time to get them. For example, you can keep an eye out for special Cyber Monday or Black Friday VPN deals.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG%2FhAG3EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFbhAH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzE5NDc3NzAyMTY0MzY5LUhvdy10by1nZXQtTm9yZFZQTi1jaGVhcGVyBjsIVDoJcmFua2kG--c3955623d83eecd3a2c1d38c8743409acab1741f
|
How can I get an Invoice for my company
|
If you are looking for a guide on how to get a receipt, check this article: How can I get a receipt for my payment?
1. Log in to your account on the Nord Account page.
2. Navigate Billing History. Click the Invoice button under the Download column.
3. A window will pop-up, asking for additional information. Please input all the required information and click Generate Invoice.
4. Wait until a PDF file icon pops up. Click on the Invoice highlight to download it.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJF6aQL1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFbhAH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MDA1MTI2ODAxLUhvdy1jYW4tSS1nZXQtYW4tSW52b2ljZS1mb3ItbXktY29tcGFueQY7CFQ6CXJhbmtpBw%3D%3D--ed95c1fb839502f0c08521eca7784103feb8e3e1
|
What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFbhAH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpCA%3D%3D--2bddec93eb4b7566e33c2950d398690de2db2897
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What is the currency your prices are shown in
|
Our pricing is shown in USD, EUR, GBP, BRL, JPY, INR, CHF, PLN, and KRW currency, depending on the country you are accessing our website. In addition, some local payment methods also support SEK and NOK.However, charges are made in USD except for some payment providers. We also support charges in CAD and AUD, but for such payments, prices on the page itself will be shown in USD.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEmsyz1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFbhAH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0NzE0NTk3OTA1LVdoYXQtaXMtdGhlLWN1cnJlbmN5LXlvdXItcHJpY2VzLWFyZS1zaG93bi1pbgY7CFQ6CXJhbmtpCQ%3D%3D--81a38d6c6d1a2a71dab9b82ae0044cfce817acae
|
Unauthorised use of Credit or Debit card
|
NordVPN provides VPN services through subscriptions. If you see a suspicious charge from NordVPN or any Nord product on your card statement, contact customer support for help:
* Email: support@nordvpn.com
* Live chat: Click the chat bubble at the bottom-right of their website.
To help identify the payment, provide these details:
* First six and last four digits of the card
* Cardholder name
* Amount charged
* Date of the transaction
Sometimes, the charges might be due to a friend or family member using your card.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJH8jX3nEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFbhAH1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1OTQxNTc0ODAxLVVuYXV0aG9yaXNlZC11c2Utb2YtQ3JlZGl0LW9yLURlYml0LWNhcmQGOwhUOglyYW5raQo%3D--bc2b70f0d451628693f050e16cc07bd64515d869
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How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHfbYz0EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQY%3D--8e32d8a57be6e64ac3759a6eebb073978ab999e6
|
What payment methods does NordVPN accept
|
You can pay with a credit card, cryptocurrency, PayPal, Sofort, prepaid (debit) card, and many more payment methods. You can also make a payment through iTunes or Google Pay.
If you want to pay in cash, you can purchase a NordVPN subscription in a retail store.
Once you’ve checked out NordVPN’s plans and prices, you can find out which payment methods are available to you at the checkout page. Simply click “Continue to payment” to see how you can pay for your purchase.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGZF3TnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHfbYz0EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1NzgyODIxMjY1LVdoYXQtcGF5bWVudC1tZXRob2RzLWRvZXMtTm9yZFZQTi1hY2NlcHQGOwhUOglyYW5raQc%3D--fba5e300e03f9eb42da219582b2179c08f77cb9d
|
How to cancel auto-renewal for your subscription
|
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHfbYz0EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCQ%3D%3D--b5eb0e06c1b0072de8de4c378236ae90aa42753d
|
How to apply a NordVPN coupon code
|
To apply a NordVPN discount code, follow these steps:
1. Go to our [pricing page.](https://nordvpn.com/pricing/)
2. Select a preferred plan.
3. Click do you have a promo code?:
4. Enter the coupon code you have, and press apply:Now you will have the deal corresponding to your [NordVPN coupon](https://nordvpn.com/coupon/) code applied to your purchase.
After clicking apply, your coupon code will be applied to your purchase.
NordVPN provides discounts during certain events, such as on [Black Friday](https://nordvpn.com/black-friday/) and [Cyber Monday](https://nordvpn.com/cyber-monday/). Make sure to regularly check out our main page for any active deals.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFNhrXnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHfbYz0EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzE5Njg2ODgwNTk1MjE3LUhvdy10by1hcHBseS1hLU5vcmRWUE4tY291cG9uLWNvZGUGOwhUOglyYW5raQo%3D--4c14ba0d7aca465036c443cb72b6c30a38478e44
|
How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBE0Nnf0EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQY%3D--a9c7e042dd86d70293530f542152e9e2f1dd4dce
|
How to cancel auto-renewal for your subscription
|
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBE0Nnf0EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpBw%3D%3D--0b75d12150707abd14e69ab32e89cbf5049bd913
|
Making sure your account is active
|
If you can't connect to our servers, you should first make sure your account is active, as it is the most common reason for this issue.
Here's how you can do that:
1. Make sure that you use the correct password.Visit the [Nord Account](http://my.nordaccount.com/dashboard/) website and try to log in there. [>Follow these steps if you forgot your password<](https://support.nordvpn.com/hc/en-us/articles/19625665980433-I-forgot-my-NordVPN-password-What-to-do).
2. Make sure that your account is active.Go to the [Nord Account page](https://my.nordaccount.com/dashboard/) and check your account's expiration date. Under the NordVPN service, you should see the date. Make sure that the subscription is not expired.
### My account shows up as inactive. Why?
Generally, an account may temporarily stay inactive because the payment must be processed. The time it takes to process the payment varies from service to service. Check out this [article](https://support.nordvpn.com/hc/en-us/articles/19741669733393-Why-my-NordVPN-account-is-still-inactive).
### My account is active. What next?
In this case, please return to the troubleshooting article you came from and continue with the rest of the steps provided there.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEumxHUEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBE0Nnf0EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzE5NjAyNTI2MTIxNDg5LU1ha2luZy1zdXJlLXlvdXItYWNjb3VudC1pcy1hY3RpdmUGOwhUOglyYW5raQg%3D--155f54f4d16fd72fd41f474e970d7bb42e5d8c42
|
Common issues with activation codes
|
Activation codes let you create a prepaid NordVPN account, extend an existing subscription, or even give NordVPN as a gift to others. To get started, follow our guide on [how to use a NordVPN activation code](https://support.nordvpn.com/hc/en-us/articles/19685995851665-How-to-get-NordVPN-with-activation-code).
This article addresses the most common issues that users have encountered when trying to apply activation codes.
Wrong email address
Before you apply the activation code, please double-check the email address you provided. The activation code will be applied to the email address you specify immediately, even if it is incorrect. If you mistakenly enter an email address that is not tied to your Nord Account, please [contact our customer support team](https://nordvpn.com/contact-us/) for assistance.
Ambiguous symbols
It is easy to confuse the letter “O” (capital “o”) for “0” (zero) and the letter “I” (capital “i”) for “l” (lowercase “L”). Try replacing these ambiguous symbols with their lookalikes if you’ve entered the rest of the code correctly.
This issue only affects older NordVPN activation codes, because we have stopped using ambiguous symbols to avoid confusion.
Code already activated
Any given activation code can only be used once. If you’ve applied that activation code to extend your subscription at some point in the past, any further attempts will end in error.
You can check the status of your subscription by logging in to [Nord Account](https://my.nordaccount.com/). If you can’t remember your Nord Account credentials, use our handy password recovery tool.
Activating multiple codes
Each NordVPN activation code must be applied separately. If you have multiple activation codes, simply repeat the [activation process](https://support.nordvpn.com/hc/en-us/articles/19685995851665-How-to-get-NordVPN-with-activation-code) for each one.
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How to start using NordVPN
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If you are interested in starting to use the NordVPN service but are unsure how to do so, this article will introduce you to the steps needed to begin using NordVPN today.
In this article we will cover:
* [Downloading NordVPN](
* [Installing NordVPN](
* [Purchasing a NordVPN plan](
* [Connecting to NordVPN](
* [Connecting to NordVPN on Linux](
* [Additional NordVPN features](
## Downloading NordVPN
To begin using NordVPN, you will first need to download the application for your respective device:
* Download the NordVPN application for Windows
* Download the NordVPN application for macOS
* Download the NordVPN application for Linux
* Download the NordVPN application for Android
* Download the NordVPN application for iOS
## Installing NordVPN
If you are not sure how to install and set up the application, choose the OS you're going to use and follow one of the guides below:
* Learn how to install NordVPN on Windows 7 and 8.1
* Learn how to install NordVPN on Windows 10 and 11
* Learn how to install NordVPN on macOS
* Learn how to install NordVPN on Linux
* Learn how to install NordVPN on Android
* Learn how to install NordVPN on iOS
Once the application has been set up, you need to purchase the desired plan.
## Purchasing a NordVPN plan
The following article will introduce you to [NordVPN Plans and Prices](https://support.nordvpn.com/hc/en-us/articles/19744251757841-Plans-and-prices-of-NordVPN-service). And if you're uncertain how to proceed with the purchase, read the article on [purchasing a NordVPN subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
Once you have an active subscription, you need to connect to NordVPN.
## Connecting to NordVPN
In order to connect to NordVPN, follow along below:
1. Use the quick connect button:Alternatively, you can use the dots on the map to connect to specific locations.
2. Click the dot in a country:Lastly, you may also use the search bar.
3. Type in the name of the country you would like to connect to:
### Connecting to NordVPN on Linux
To connect on a Linux device, you will need to type in the following commands :
```
nordvpn connect
```
```
nordvpn c
```
To connect to specific servers, use:
```
nordvpn connect <country_code server_number>
```
(eg. nordvpn connect uk715)
Follow our article on how to [connect to NordVPN using Linux Terminal](https://support.nordvpn.com/hc/en-us/articles/20164827795345-Connect-to-NordVPN-using-Linux-Terminal).
That's it! Now you can begin using the app and investigating the different features.
## Additional NordVPN features
Here you can find some articles covering NordVPN's features:
* [Different NordVPN server categories explained](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained)
* [NordVPN Kill Switch: how does it work](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work)
* [What is Threat Protection Pro™ and Threat Protection?](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection)
* [Dedicated NordVPN IP addresses](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses)
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Dedicated IP: Renewal and cancellation
|
If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
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How to get NordVPN with activation code
|
To begin using NordVPN, you must activate your account using a [25-character “activation key”](https://my.nordaccount.com/activate/), which can be purchased from a physical or online retailer. This is the only method available for activating your account using the activation key.
To activate NordVPN with an activation key, follow the instructions below:
1. Enter your NordVPN activation code and your email address, then click Continue.
2. Check for the verification code in your email inbox.
3. Copy the verification code from the email we sent you and paste it into the box.
4. If you are a new NordVPN user, create a password for your Nord Account. Otherwise, type in your old password to log in.
5. Download the NordVPN app.
After you've set up your NordVPN account with the activation code and downloaded the app - you'll need to install it. Read our blog's article on [how to set up NordVPN](https://nordvpn.com/blog/how-to-set-up-a-vpn/).
If you experience any error when entering the activation code, please check [our article on common issues with activation codes](https://support.nordvpn.com/hc/en-us/articles/20286544549777-Common-issues-with-activation-codes).A useful reminder: Using a cracked version of NordVPN may lead to the loss of sensitive information, such as personal credentials. There is software online that promises one free access to ”cracked” NordVPN accounts. However, NordVPN serial cracks are most often chock-full of malware, adware intended to gain access to your credentials or devices, or other online threats. We recommend that you read about the [dangers of cracking programs](https://nordvpn.com/blog/crack/).
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How to get NordVPN cheaper
|
The best NordVPN plans currently available are displayed on our [pricing page](https://nordvpn.com/pricing/). However, here are some additional deals:
* Student discount - NordVPN offers an additional discount for students and apprentices who are 18-26 years old.
* NordVPN coupons - here, you can find special monthly deals.
* Affiliate coupon codes - we recommend checking out if your favorite content creators are a part of our Affiliate Program, as they can provide you with special discount codes. Follow this guide to learn how to apply the NordVPN discount code.
* Referring a friend - with this opportunity, you can receive a month of NordVPN services for free for referring a friend.
* Occasional deals - NordVPN offers plenty of discounts and gifts to its customers throughout the year. Here, you can see where to find them and find out the best time to get them. For example, you can keep an eye out for special Cyber Monday or Black Friday VPN deals.
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What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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Plans and prices of NordVPN service
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In this article, you will learn about Nord subscription plan options. [NordVPN subscription plan prices](https://nordvpn.com/pricing/) are regularly updated on our website.
You can purchase NordVPN plans directly from the App Store or [Google Play Store](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en), or from the Nord pricing page, where you’ll find all available options.
## Subscription plans
On the [NordPVN pricing page](https://nordvpn.com/pricing/#compare-plans-desktop) you’ll find the available options:
* [Basic](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFNhrXnEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kK--224d4e28f42b87c20037898c402a369d0ab272fd#Basic)
* [Plus](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFNhrXnEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kK--224d4e28f42b87c20037898c402a369d0ab272fd#Plus)
* [Complete](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFNhrXnEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kK--224d4e28f42b87c20037898c402a369d0ab272fd#Complete)
* [Ultra](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFNhrXnEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kK--224d4e28f42b87c20037898c402a369d0ab272fd#Ultra)
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan focuses on core security and privacy, making it a great choice for users who only need reliable VPN protection.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan provides a well-rounded security suite, combining VPN protection with advanced tools to protect your online activities.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [Secure cloud storage](https://support.nordvpn.com/hc/en-us/articles/33436996432913-How-to-set-up-secure-cloud-storage-with-NordLocker)1 TB of encrypted cloud storage
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan is perfect for those who want complete online security, privacy, and secure cloud storage in one package.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [Secure cloud storage](https://support.nordvpn.com/hc/en-us/articles/33436996432913-How-to-set-up-secure-cloud-storage-with-NordLocker)1 TB of encrypted cloud storage
* IncogniPersonal data removal tool
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan is ideal for users who want maximum security, privacy, and data protection, including the ability to remove personal data from online sources.
## FAQs
How do I get a NordVPN subscription?
If you’re trying to subscribe to NordVPN, follow our handy guide on [how to get a subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
What subscription plans does NordVPN offer?
NordVPN currently offers 2-year, 1-year, and 1-month subscription plans.
Can I pay for a NordVPN subscription in monthly installments?
You can pay monthly by selecting NordVPN’s 1-month plan. NordVPN’s 2-year and 1-year plans must be [paid for in full](https://support.nordvpn.com/hc/en-us/articles/19476182512273-Does-NordVPN-charge-all-at-once) at purchase.
Does NordVPN have a family plan?
Yes, NordVPN now offers a [Family Plan](https://nordvpn.com/pricing/family-site/). It includes the same [subscription options]( Plus, Complete, and Ultra—each with the same features and benefits. The key difference is that the Family Plan allows you to create up to five separate accounts.
Do you offer discounts or coupons for NordVPN plans?
Yes — we have an extensive guide on [how to get NordVPN cheaper.](https://support.nordvpn.com/hc/en-us/articles/19477702164369-How-to-get-NordVPN-cheaper) You can also find our special [monthly deals](https://nordvpn.com/coupon/?nv_tri=TC_4672000958802338_1740990944276&nv_trs=1743145761762_1743150468731_38_251&_gl=1*fomogl*_gcl_aw*R0NMLjE3NDMwODcyNjguQ2p3S0NBanc3cE9fQmhBbEVpd0E0cE1RdkZvWHk2UWEtS0pFOTNOYkk4SWhTY2VhOVJGbGdFaldOTkZxTUxwcXUtNWlCTzQ0ODNXQTFSb0NmOElRQXZEX0J3RQ..*_gcl_au*MTk3MjQ4MjMyLjE3NDA5OTMyMzQ.*FPAU*MTk3MjQ4MjMyLjE3NDA5OTMyMzQ.*_ga*MTc2ODgyMjcxMy4xNzQwOTkwOTQ1*_ga_LEXMJ1N516*MTc0MzE0NTcwMi40Mi4xLjE3NDMxNTAzOTUuMjUuMC4w&_ga=2.254984456.1665114719.1742821287-1768822713.1740990945).
What is your money-back guarantee and how do I cancel?
To learn more about our money-back guarantee, check out [our refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy). If you wish to cancel your subscription, [follow our cancellation guide](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription).
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How to cancel auto-renewal for your subscription
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If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJH8jX3nEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpBg%3D%3D--5c7a03a7be18dac903babdb9fa55ba87a514a322
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What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJH8jX3nEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBw%3D%3D--28faef7deb8da7986195bacfb0ea78b3308831a8
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How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
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How much will I need to pay upon renewal?
|
At the end of your initial plan, your subscription will be renewed automatically and you will be charged the applicable renewal price for the service. You can find more information on renewal prices in our [subscription renewal pricing page](https://my.nordaccount.com/legal/pricing/).
The renewal price is subject to change, but you will be notified of any changes by email before your subscription is renewed.
You don’t need to renew your NordVPN subscription manually — unless you [cancel auto-renewal for your subscription](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription), it will be renewed automatically.
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How can I get a receipt for my payment
|
If you are looking for information on how to generate an Invoice for your payment, please check this article instead: [How can I get an Invoice for my company?](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company)
1. Log in to your account on the [Nord Account](https://my.nordaccount.com/) page.
2. Navigate to Billing History.
3. Click the Receipt button under the Download column.
4. Wait until a PDF file icon pops-up. Click on the Receipt highlight to download it.
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How to set up dedicated IP
|
NordVPN’s Dedicated IP feature provides a unique, static IP address that ensures reliable access and improved privacy. Unlike shared IPs, this one is solely yours, making it perfect for services that require a fixed IP. Learn more about [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on our website.If you have purchased a dedicated IP, you can easily set it up through your NordVPN account by following these steps:
1. Log in to your Nord Account:
2. Once logged in, select the NordVPN button located in the upper-left section on your dashboard:
3. If your dedicated IP is not yet ready to use, you will see a setup required warning in the dedicated IP tab:
4. Click the set up dedicated IP button:
5. Press the preferred IP address location drop-down menu:
6. Next, select you wanted dedicated IP location from the drop-down menu:
7. When you select your preferred location, click the set up dedicated IP button:
8. You will be assigned an IP address in the country that you’ve chosen:
9. You should now see your assigned IP address in the dedicated IP tab:
Once this is done, you have successfully set up the NordVPN dedicated IP. You can now proceed with connecting to a dedicated IP on your device:
* Connect to a dedicated IP server on Windows
* Connect to a dedicated IP server on Linux
* Connect to a dedicated IP server on macOS
* Connect to a dedicated IP server on iOS
* Connect to a dedicated IP server on Android
If you experience any issues or have additional questions, do not hesitate to submit a request to our customer success team.
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Where does NordVPN have dedicated IP addresses?
|
NordVPN-dedicated IP addresses are offered in these regions:
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Dedicated NordVPN IP addresses
|
When using NordVPN, your IP address changes to that of your VPN server. Normally, you share this IP address with other NordVPN users connected to the same server. However, if you purchase a NordVPN dedicated IP, you will get an IP address that belongs to you and you alone.
The advantages of a NordVPN dedicated IP addressNordVPN's dedicated IP allows you to bypass CAPTCHAs, easily access corporate networks, and avoid blocklists for IP addresses tainted by unscrupulous use. You can use the dedicated IP feature on up to 10 devices at the same time: simply connect with the [Open VPN (TCP)](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) or [OpenVPN (UDP)](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) protocol. You can also connect via the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol, however, it only supports one simultaneous connection. Dedicated IP is not available via tvOS, browser extension or the IKEv2 protocol.
## Where does NordVPN have dedicated IP addresses?
NordVPN-dedicated IP addresses are offered in these regions:
* The United States (Los Angeles, Dallas, New York, Chicago, Seattle, Miami)
* Germany (Frankfurt)
* The United Kingdom (London)
* The Netherlands (Amsterdam)
* France (Paris)
* Canada (Toronto)
* Japan (Tokyo)
* Italy (Milan)
* Sweden (Stockholm)
* Australia (Sydney)
* Hong Kong (Hong Kong)
* Switzerland (Zurich)
* Spain (Madrid)
* Belgium (Brussel)
* Denmark (Copenhagen)
* Poland (Warsaw)
* Portugal (Lisbon)
* South Africa (Johannesburg)
* Mexico
* Czech Republic (Prague)
Please note:
* If you are connecting from a country with internet restrictions, the dedicated IP address feature may fail to work as server accessibility from such regions is limited. Please consult our article on [how to connect from within a country with internet restrictions](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-from-a-country-with-internet-restrictions) for more information.
* In case you wish to change your dedicated IP after a while, you may do that once per subscription. To change the dedicated IP, get in touch with NordVPN support.
Here is a list of tutorials showing you how to connect to your dedicated IP by NordVPN on different platforms:
* [Windows](https://support.nordvpn.com/hc/en-us/articles/20465449537681-How-to-connect-to-your-dedicated-IP-on-Windows)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/19684336200081-How-to-connect-to-your-dedicated-IP-on-Linux)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19678530026641-How-to-connect-to-your-dedicated-IP-on-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/19682095316625-How-to-connect-to-your-dedicated-IP-on-iOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19682489581585-How-to-connect-to-your-dedicated-IP-on-Android)
You can test dedicated IP servers in the "dedicated IP" category in the application. The dedicated IP address you see in the application, would only connect you to a shared IP address. Once you make a purchase and get dedicated IP assigned, you would be able to connect to the specific server that would give you a static IP address that only you would be able to access.
If you wish to purchase a dedicated IP address in these regions, you can find a guide on how to do so here: [How to purchase a dedicated IP address.](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-Dedicated-IP-address)
Please be aware that if you purchase a NordVPN dedicated IP, your email will be linked to that IP address. For more information, please consult our Privacy Policy.
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Not sure if your router is supported and/or can't find it on the list above?
|
First, see if you can find your router on our [list of unsupported routers](https://support.nordvpn.com/hc/en-us/articles/20379585675793-Which-routers-don-t-support-NordVPN).
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How to connect to your dedicated IP on Windows
|
With a NordVPN dedicated IP, you get faster speeds, less CAPTCHA requests and increased security. NordVPN's dedicated IP is a unique IP that is assigned to a specific server, which ensures that you have your own private connection.
In this article, we will cover how to locate and connect to your [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on Windows.
In order for you to be able to connect, first double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in Nord Account.
If these steps are done, you can move forward and connect to your dedicated IP in the NordVPN app on:
* [ Windows 7 and 8.1](
* [Windows 10 and 11](
For additional information, you can also read [our article about NordVPN's dedicated IP and how it works](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses).
## On Windows 7 and 8.1:
To connect to NordVPN dedicated IP on Windows 7 and 8.1, follow these steps:
1. Open the NordVPN application.
2. Go to the dedicated IP category on the left. 
3. Hover over dedicated IP, and click on the three-dot button:
4. Select fastest for your country and server, and click connect:
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Enter your dedicated IP country, and server number:
2. Tap your dedicated IP to connect:
## On Windows 10 and 11:
To connect to NordVPN dedicated IP on Windows 10 and 11, follow the steps below:
1. Open your NordVPN application.
2. Click specialty servers:
3. Hover over dedicated IP and click the three-dot menu:
4. Click connect.
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Type in your dedicated ip into the search bar:
2. Click your dedicated IP to connect:
After completing the steps, you will have connected to your dedicated IP successfully. If you wish to test your connection, visit [NordVPN's DNS leak checker website](https://nordvpn.com/dns-leak-test/).
Please be aware that your email will be linked to that dedicated IP address.
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Dedicated IP: Renewal and cancellation
|
If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
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Which routers don’t support NordVPN
|
On 1 December 2018, NordVPN’s servers stopped supporting L2TP/IPsec and PPTP connections. More about that in [this article](https://nordvpn.com/blog/l2tp-pptp-protocol-update/).
If you use any of the routers listed below with their native firmware, you will not be able to use them with our service:
* Arris
* Belkin
* Cisco
* D-Link
* Huawei
* Linksys (except [WRT32X/WRT32XB AC3200](https://www.linksys.com/support-article?articleNum=270535))
* Nighthawk range routers ([unless the router is using DumaOS](https://www.netgear.com/home/online-gaming/))
* [Netgear](https://support.nordvpn.com/hc/en-us/articles/20282781982481-Can-I-set-up-Netgear-router-with-VPN)
* TRENDnet
* Tenda
* TotoLink
* Ubee
* Orbi
* Spectrum
* Xfinity
* Eero
* Verizon
* AT&T
* FRITZ!Box
* Most ISP-provided routers that were mentioned above
You can install the following custom firmware on some of the aforementioned models to make them work:
* DD-WRT: <https://wiki.dd-wrt.com/wiki/index.php/Supported_Devices>
* Tomato: <https://tomato.groov.pl/?page_id=69>
* Padavan: <https://en.techinfodepot.shoutwiki.com/wiki/List_of_Padavan_firmware_supported_devices>
* OpenWRT: <https://wiki.openwrt.org/toh/start>
* Merlin: <https://github.com/RMerl/asuswrt-merlin/wiki/Supported-Devices>
## Other tips for router connectivity:
* If your router supports the OpenVPN protocol, search our knowledge base for the name of its manufacturer. You should find a tutorial on how to set it up. You can also check our [router tutorials](https://support.nordvpn.com/hc/en-us/sections/19326876055569-Router) section under the Connectivity category. If you cannot find the setup guide for your router, [contact our customer support](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) for help.
* If you want a router with out-of-the-box security and anonymity that NordVPN provides, head over to our partners at [FlashRouters](https://nordvpn.com/flashrouters/). They offer pre-configured routers delivering top-notch security and performance.
* Here is our list of [recommended routers for NordVPN](https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN).
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How to cancel auto-renewal for your subscription
|
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
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How to reach NordVPN customer support?
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While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
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Setting up a router with NordVPN
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The procedure of setting up NordVPN on your router will depend on your router’s firmware or manufacturer. If you can’t find the VPN router setup tutorial for your router’s firmware on the following list, continue scrolling down for further instructions. You may also check out our list of [router recommendations](https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN).
Note: If your router was issued by your ISP, it probably does not support VPN configurations. If that is the case, there are routers that come pre-configured with NordVPN. Our partner FlashRouters offers a selection of powerful routers that come with NordVPN out of the box, including the [Privacy Hero](https://www.flashrouters.com/privacy-hero-nordvpn-router-by-flashrouters) with exclusive integration for NordLynx - the fastest VPN protocol.
## Setup tutorials for supported routers and firmware:
* [ASUS WRT](https://support.nordvpn.com/hc/en-us/articles/20286376420753-How-to-set-up-NordVPN-on-Asus-WRT-firmware) (native firmware)
* [ASUS Merlin](https://support.nordvpn.com/hc/en-us/articles/20319214011921-AsusWRT-Merlin-setup-with-NordVPN)
* [DD-WRT](https://support.nordvpn.com/hc/en-us/articles/20308623061265-DD-WRT-setup-with-NordVPN)
* [Privacy Hero](https://support.flashrouters.com/privacy-hero/vpn-setup-privacy-hero/privacy-hero-nordlynx-vpn-setup/)
* [Roqos](https://support.flashrouters.com/roqoscore/nordvpn-setup-on-roqos/)
* [Gl.iNET](https://support.nordvpn.com/hc/en-us/articles/20226926174225-GL-iNet-setup-with-NordVPN)
* [Mikrotik](https://support.nordvpn.com/hc/en-us/articles/20398642652561-MikroTik-IKEv2-setup-with-NordVPN)
* [NetDUMA](https://support.nordvpn.com/hc/en-us/articles/20323695823761-Netduma-setup-with-NordVPN)
* [OPNsense](https://support.nordvpn.com/hc/en-us/articles/20397569418129-OPNsense-21-setup-with-NordVPN)
* [OpenWRT](https://support.nordvpn.com/hc/en-us/articles/20340177222289-OpenWrt-setup-with-NordVPN)
* [Padavan](https://support.nordvpn.com/hc/en-us/articles/20323041135889-Padavan-setup-with-NordVPN)
* [Sabai](https://support.nordvpn.com/hc/en-us/articles/20323512359697-Sabai-setup-with-NordVPN)
* [Tomato](https://support.nordvpn.com/hc/en-us/articles/20317675285777-How-to-set-up-VPN-on-Tomato)
* [pfSense](https://support.nordvpn.com/hc/en-us/articles/20285211284497-pfSense-setup-with-NordVPN)
* [DrayTek](https://support.nordvpn.com/hc/en-us/articles/20397988815633-DrayTek-Vigor-IKEv2-setup-with-NordVPN)
* [EdgeRouter](https://support.nordvpn.com/hc/en-us/articles/20321386897041-EdgeRouter-and-Ubiquiti-setup-with-NordVPN)
* [TP-Link](https://support.nordvpn.com/hc/en-us/articles/20280525082001-Setting-up-TP-Link-with-NordVPN)
* Starlink (read more about how to use [VPN on Starlink](https://nordvpn.com/blog/starlink-vpn/))
## Not sure if your router is supported and/or can't find it on the list above?
First, see if you can find your router on our [list of unsupported routers](https://support.nordvpn.com/hc/en-us/articles/20379585675793-Which-routers-don-t-support-NordVPN).
If it’s not on there, check the user manual that came with your router (usually, manuals are available for download on the manufacturer’s website). Search the manual for any mentions of OpenVPN support. Your router must support the OpenVPN client in order to potentially support a NordVPN configuration. If you can’t find this information in the manual, consider contacting your router’s manufacturer.
If none of the tips mentioned above have helped you set up a connection, feel free to contact our support team!
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Can not contact support
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If you need assistance with NordVPN services, you can contact our Customer Support team by clicking the Live Chat button at the bottom right of the screen. Note: Please ensure that you’ve accepted all or functionality cookies on our website for the Live Chat button to appear.If the chat doesn't appear after clicking the button, try turning off your ad-blocker for the NordVPN website and Help Center, as it tends to cause these issues. If you still cannot see it, we recommend trying a different browser.Alternatively, you can also contact us by filling out the request form, and we'll respond within 24 hours. Our team is committed to providing quick and accurate assistance, and we truly appreciate your patience.
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Dedicated IP: Renewal and cancellation
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If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGwWaEXFToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH9Jde2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIzMTkxMjM1NDQwNjU3LURlZGljYXRlZC1JUC1SZW5ld2FsLWFuZC1jYW5jZWxsYXRpb24GOwhUOglyYW5raQk%3D--490740d94a55fc6bb4d067a233e573ef1186defe
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How to start using NordVPN
|
If you are interested in starting to use the NordVPN service but are unsure how to do so, this article will introduce you to the steps needed to begin using NordVPN today.
In this article we will cover:
* [Downloading NordVPN](
* [Installing NordVPN](
* [Purchasing a NordVPN plan](
* [Connecting to NordVPN](
* [Connecting to NordVPN on Linux](
* [Additional NordVPN features](
## Downloading NordVPN
To begin using NordVPN, you will first need to download the application for your respective device:
* Download the NordVPN application for Windows
* Download the NordVPN application for macOS
* Download the NordVPN application for Linux
* Download the NordVPN application for Android
* Download the NordVPN application for iOS
## Installing NordVPN
If you are not sure how to install and set up the application, choose the OS you're going to use and follow one of the guides below:
* Learn how to install NordVPN on Windows 7 and 8.1
* Learn how to install NordVPN on Windows 10 and 11
* Learn how to install NordVPN on macOS
* Learn how to install NordVPN on Linux
* Learn how to install NordVPN on Android
* Learn how to install NordVPN on iOS
Once the application has been set up, you need to purchase the desired plan.
## Purchasing a NordVPN plan
The following article will introduce you to [NordVPN Plans and Prices](https://support.nordvpn.com/hc/en-us/articles/19744251757841-Plans-and-prices-of-NordVPN-service). And if you're uncertain how to proceed with the purchase, read the article on [purchasing a NordVPN subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
Once you have an active subscription, you need to connect to NordVPN.
## Connecting to NordVPN
In order to connect to NordVPN, follow along below:
1. Use the quick connect button:Alternatively, you can use the dots on the map to connect to specific locations.
2. Click the dot in a country:Lastly, you may also use the search bar.
3. Type in the name of the country you would like to connect to:
### Connecting to NordVPN on Linux
To connect on a Linux device, you will need to type in the following commands :
```
nordvpn connect
```
```
nordvpn c
```
To connect to specific servers, use:
```
nordvpn connect <country_code server_number>
```
(eg. nordvpn connect uk715)
Follow our article on how to [connect to NordVPN using Linux Terminal](https://support.nordvpn.com/hc/en-us/articles/20164827795345-Connect-to-NordVPN-using-Linux-Terminal).
That's it! Now you can begin using the app and investigating the different features.
## Additional NordVPN features
Here you can find some articles covering NordVPN's features:
* [Different NordVPN server categories explained](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained)
* [NordVPN Kill Switch: how does it work](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work)
* [What is Threat Protection Pro™ and Threat Protection?](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection)
* [Dedicated NordVPN IP addresses](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses)
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What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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Plans and prices of NordVPN service
|
In this article, you will learn about Nord subscription plan options. [NordVPN subscription plan prices](https://nordvpn.com/pricing/) are regularly updated on our website.
You can purchase NordVPN plans directly from the App Store or [Google Play Store](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en), or from the Nord pricing page, where you’ll find all available options.
## Subscription plans
On the [NordPVN pricing page](https://nordvpn.com/pricing/#compare-plans-desktop) you’ll find the available options:
* [Basic](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGy8Ka2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kH--d2aa84af0aa40b46e5828d3f50613310d853cfc1#Basic)
* [Plus](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGy8Ka2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kH--d2aa84af0aa40b46e5828d3f50613310d853cfc1#Plus)
* [Complete](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGy8Ka2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kH--d2aa84af0aa40b46e5828d3f50613310d853cfc1#Complete)
* [Ultra](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGy8Ka2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kH--d2aa84af0aa40b46e5828d3f50613310d853cfc1#Ultra)
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan focuses on core security and privacy, making it a great choice for users who only need reliable VPN protection.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan provides a well-rounded security suite, combining VPN protection with advanced tools to protect your online activities.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [Secure cloud storage](https://support.nordvpn.com/hc/en-us/articles/33436996432913-How-to-set-up-secure-cloud-storage-with-NordLocker)1 TB of encrypted cloud storage
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan is perfect for those who want complete online security, privacy, and secure cloud storage in one package.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [Secure cloud storage](https://support.nordvpn.com/hc/en-us/articles/33436996432913-How-to-set-up-secure-cloud-storage-with-NordLocker)1 TB of encrypted cloud storage
* IncogniPersonal data removal tool
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan is ideal for users who want maximum security, privacy, and data protection, including the ability to remove personal data from online sources.
## FAQs
How do I get a NordVPN subscription?
If you’re trying to subscribe to NordVPN, follow our handy guide on [how to get a subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
What subscription plans does NordVPN offer?
NordVPN currently offers 2-year, 1-year, and 1-month subscription plans.
Can I pay for a NordVPN subscription in monthly installments?
You can pay monthly by selecting NordVPN’s 1-month plan. NordVPN’s 2-year and 1-year plans must be [paid for in full](https://support.nordvpn.com/hc/en-us/articles/19476182512273-Does-NordVPN-charge-all-at-once) at purchase.
Does NordVPN have a family plan?
Yes, NordVPN now offers a [Family Plan](https://nordvpn.com/pricing/family-site/). It includes the same [subscription options]( Plus, Complete, and Ultra—each with the same features and benefits. The key difference is that the Family Plan allows you to create up to five separate accounts.
Do you offer discounts or coupons for NordVPN plans?
Yes — we have an extensive guide on [how to get NordVPN cheaper.](https://support.nordvpn.com/hc/en-us/articles/19477702164369-How-to-get-NordVPN-cheaper) You can also find our special [monthly deals](https://nordvpn.com/coupon/?nv_tri=TC_4672000958802338_1740990944276&nv_trs=1743145761762_1743150468731_38_251&_gl=1*fomogl*_gcl_aw*R0NMLjE3NDMwODcyNjguQ2p3S0NBanc3cE9fQmhBbEVpd0E0cE1RdkZvWHk2UWEtS0pFOTNOYkk4SWhTY2VhOVJGbGdFaldOTkZxTUxwcXUtNWlCTzQ0ODNXQTFSb0NmOElRQXZEX0J3RQ..*_gcl_au*MTk3MjQ4MjMyLjE3NDA5OTMyMzQ.*FPAU*MTk3MjQ4MjMyLjE3NDA5OTMyMzQ.*_ga*MTc2ODgyMjcxMy4xNzQwOTkwOTQ1*_ga_LEXMJ1N516*MTc0MzE0NTcwMi40Mi4xLjE3NDMxNTAzOTUuMjUuMC4w&_ga=2.254984456.1665114719.1742821287-1768822713.1740990945).
What is your money-back guarantee and how do I cancel?
To learn more about our money-back guarantee, check out [our refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy). If you wish to cancel your subscription, [follow our cancellation guide](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGy8Ka2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kH--d2aa84af0aa40b46e5828d3f50613310d853cfc1
|
How to get NordVPN cheaper
|
The best NordVPN plans currently available are displayed on our [pricing page](https://nordvpn.com/pricing/). However, here are some additional deals:
* Student discount - NordVPN offers an additional discount for students and apprentices who are 18-26 years old.
* NordVPN coupons - here, you can find special monthly deals.
* Affiliate coupon codes - we recommend checking out if your favorite content creators are a part of our Affiliate Program, as they can provide you with special discount codes. Follow this guide to learn how to apply the NordVPN discount code.
* Referring a friend - with this opportunity, you can receive a month of NordVPN services for free for referring a friend.
* Occasional deals - NordVPN offers plenty of discounts and gifts to its customers throughout the year. Here, you can see where to find them and find out the best time to get them. For example, you can keep an eye out for special Cyber Monday or Black Friday VPN deals.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG%2FhAG3EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGy8Ka2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzE5NDc3NzAyMTY0MzY5LUhvdy10by1nZXQtTm9yZFZQTi1jaGVhcGVyBjsIVDoJcmFua2kI--26c05cd2aef7a591ee3b6b05032492f6391cd7ef
|
Installing NordVPN on Linux distributions
|
In this article, we'll guide you through NordVPN installation and usage on Linux. We offer .deb and .rpm packages that are compatible with Debian, Ubuntu, Elementary OS, Linux Mint, Fedora, QubesOS, RHEL, CentOS, and openSUSE systems. The NordVPN native application is the recommended option for connecting to NordVPN servers on your Linux device. We designed it with your experience in mind, giving you features like auto-connect, automated Kill Switch, and Threat Protection.
## Table of contents:
* [Installing NordVPN on Linux](
* [Using NordVPN on Linux](
* [Logging in](
* [Account and settings](
* [Specialty servers](
* [Features and configurations](
* [LAN discovery and allowlists](
## Installing NordVPN on Linux
To start using the NordVPN application for Linux, you need to [download the NordVPN Linux client](https://nordvpn.com/download/linux/). You can do that in 2 ways:
1. By [downloading a Snap package](https://snapcraft.io/nordvpn).Snaps are app packages for desktop, cloud, and IoT that are easy to install, secure, cross-platform, and dependency-free. If you do not have Snap pre-installed, you may follow [Snap setup guides for various Linux distributions](https://snapcraft.io/docs/installing-snapd#:~:text=Zorin%20OS-,Without%20snap,-For%20distributions%20without).Please note that currently, we still do not support arm64, but our developers are working on this.
2. By working in the terminal:
1. Open the terminal;
2. Write the command below:
```
sh <(curl -sSf https://downloads.nordcdn.com/apps/linux/install.sh[](https://downloads.nordcdn.com/apps/linux/install.sh))
```
3. Following any on-screen instructions.
Note: If you do not have a curl package, evidenced by the fact that the above does not work, you can alternatively use this command:
```
sh <(wget -qO - https://downloads.nordcdn.com/apps/linux/install.sh)
```
Additionally, if you receive the following issue: Whoops! Permission denied accessing /run/nordvpn/nordvpnd.sock, all you need to do is write the following command:
```
sudo usermod -aG nordvpn $USER
```
and then reboot your device.
## Using NordVPN on Linux
After you have installed the NordVPN application, you can start using it!
Please note that in NordVPN Linux application version 3.18.4, network traffic from the LAN through a VPN-connected computer is blocked by default. To unblock LAN traffic, turn LAN discovery ON or add to the allowlist any subnet or IP traffic to be forwarded.
### Logging in
If you're using a Linux device without a graphical user interface, follow our guide on logging in to NordVPN on Linux devices without GUI.
If you're using a Linux device with a graphical user interface, you can start using it with the commands below:
1. Log in to your NordVPN account by using this command:
```
nordvpn login
```
2. Connect to a NordVPN server by using the command below:
```
nordvpn connect
```
### Account and settings
Here you can find the list of available NordVPN commands for Linux.
Access the NordVPN client settings:
---
```
nordvpn
```
Get an extensive explanation of all commands:
```
man nordvpn
```
See the list of available commands or help for a specific command:
```
nordvpn help
```
| or | ```
nordvpn h
```
Log in or log out:
```
nordvpn login
```
| or | ```
nordvpn logout
```
Connect to a recommended NordVPN server:
```
nordvpn connect
```
| or | ```
nordvpn c
```
Connect to a specific server (e.g. nordvpn connect uk715):
```
nordvpn connect <country_code server_number>
```
Disconnect from the VPN:
```
nordvpn disconnect
```
| or | ```
nordvpn d
```
See account information:
```
nordvpn account
```
Register a new user account:
```
nordvpn register
```
Rate your last connection quality (1-5):
```
nordvpn rate
```
See the current settings:
```
nordvpn settings
```
See the connection status:
```
nordvpn status
```
See the country list:
```
nordvpn countries
```
See the city list (e.g.: nordvpn cities united_states):
```
nordvpn cities
```
See a list of available server groups:
```
nordvpn groups
```
### Specialty servers
Connect to the closest Double VPN server:
---
```
nordvpn c double_vpn
```
Connect to a specific country using Double VPN servers:
```
nordvpn connect --group double_vpn <country_code>
```
Connect to a P2P server:
---
```
nordvpn connect p2p
```
Connect to a specific country using P2P servers:
```
nordvpn connect --group p2p <country_code>
```
Connect to a Dedicated IP server:
---
```
nordvpn connect Dedicated_IP
```
### Features and configurations
Set a configuration option:
---
```
nordvpn set
```
| or | ```
nordvpn s
```
Enable or disable Threat Protection:
```
nordvpn set threatprotectionlite on
```
| or | ```
nordvpn set threatprotectionlite off
```
Enable or disable Kill Switch:
```
nordvpn set killswitch on
```
| or | ```
nordvpn set killswitch off
```
Enable or disable auto-connect:
```
nordvpn set autoconnect on
```
| or | ```
nordvpn set autoconnect off
```
Set a specific server for automatic connection (e.g.: nordvpn set autoconnect on us2435):
```
nordvpn set autoconnect on <country_code+server_number>
```
Enable or disable notifications:
```
nordvpn set notify on
```
| or | ```
nordvpn set notify off
```
Set custom DNS (you can set up a single DNS or two, just add spaces in between):
```
nordvpn set dns 1.1.1.1
```
| or | ```
nordvpn set dns 1.1.1.1 1.0.0.1
```
[Switch between UDP and TCP protocols](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP):
```
nordvpn set protocol udp
```
| or | ```
nordvpn set protocol tcp
```
Enable or disable [obfuscated servers](https://nordvpn.com/features/obfuscated-servers/):
```
nordvpn set obfuscate on
```
| or | ```
nordvpn set dobfuscate off
```
Set connection technology (OpenVPN or [NordLynx](https://nordvpn.com/blog/nordlynx-protocol-wireguard/)):
```
nordvpn set technology OpenVPN
```
| or | ```
nordvpn set technology NordLynx
```
Turn [Meshnet](https://nordvpn.com/meshnet/) on or off on your device:
```
nordvpn set meshnet on
```
| or | ```
nordvpn set meshnet off
```
To enable or disable the [post-quantum protection in NordVPN](https://support.nordvpn.com/hc/en-us/articles/30046321712529-NordVPN-Post-quantum-encryption-explained):
```
nordvpn set pq on
```
| or | ```
nordvpn set pq off
```
### LAN discovery and allowlists
Enable or disable LAN discovery:
---
```
nordvpn set lan-discovery enable
```
| or | ```
nordvpn set lan-discovery disable
```
Get more information on LAN discovery:
```
nordvpn set lan-discovery --help
```
Add or remove a rule to allowlist a specified incoming port (you can allowlist multiple ports — just separate their numbers with a space):
```
nordvpn whitelist add port <port>
```
| or | ```
nordvpn whitelist remove port <port>
```
Add or remove a rule to allowlist a specified subnet:
```
nordvpn whitelist add subnet <subnet>
```
| or | ```
nordvpn whitelist remove subnet <subnet>
```
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFrCUVeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHb7hQeEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJQL2hjL2VuLXVzL2FydGljbGVzLzIwMTk2MDk0NDcwOTI5LUluc3RhbGxpbmctTm9yZFZQTi1vbi1MaW51eC1kaXN0cmlidXRpb25zBjsIVDoJcmFua2kK--2c627c0d06a79e8872a1ba726deff670f5c1cb4d
|
How to cancel auto-renewal for your subscription
|
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGy8Ka2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCQ%3D%3D--07b5fd9a0fec97930d8ad526eae7b8e634e27894
|
What payment methods does NordVPN accept
|
You can pay with a credit card, cryptocurrency, PayPal, Sofort, prepaid (debit) card, and many more payment methods. You can also make a payment through iTunes or Google Pay.
If you want to pay in cash, you can purchase a NordVPN subscription in a retail store.
Once you’ve checked out NordVPN’s plans and prices, you can find out which payment methods are available to you at the checkout page. Simply click “Continue to payment” to see how you can pay for your purchase.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGZF3TnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGy8Ka2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1NzgyODIxMjY1LVdoYXQtcGF5bWVudC1tZXRob2RzLWRvZXMtTm9yZFZQTi1hY2NlcHQGOwhUOglyYW5raQo%3D--16ba1515381940a21f8b0c4a79433e0c38567da5
|
How to cancel auto-renewal for your subscription
|
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFz%2FuG2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpBg%3D%3D--6b42c88ed96b68987bf4a5787e5ead7a9aa316b9
|
What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFz%2FuG2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBw%3D%3D--0ece9e24164bdea7682c53ebc126ac26aa01489c
|
Plans and prices of NordVPN service
|
In this article, you will learn about Nord subscription plan options. [NordVPN subscription plan prices](https://nordvpn.com/pricing/) are regularly updated on our website.
You can purchase NordVPN plans directly from the App Store or [Google Play Store](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en), or from the Nord pricing page, where you’ll find all available options.
## Subscription plans
On the [NordPVN pricing page](https://nordvpn.com/pricing/#compare-plans-desktop) you’ll find the available options:
* [Basic](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFz%2FuG2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kI--da64c16fbbc13c82f44744014cada5c8861db7bb#Basic)
* [Plus](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFz%2FuG2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kI--da64c16fbbc13c82f44744014cada5c8861db7bb#Plus)
* [Complete](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFz%2FuG2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kI--da64c16fbbc13c82f44744014cada5c8861db7bb#Complete)
* [Ultra](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFz%2FuG2EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kI--da64c16fbbc13c82f44744014cada5c8861db7bb#Ultra)
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan focuses on core security and privacy, making it a great choice for users who only need reliable VPN protection.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan provides a well-rounded security suite, combining VPN protection with advanced tools to protect your online activities.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [Secure cloud storage](https://support.nordvpn.com/hc/en-us/articles/33436996432913-How-to-set-up-secure-cloud-storage-with-NordLocker)1 TB of encrypted cloud storage
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan is perfect for those who want complete online security, privacy, and secure cloud storage in one package.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [Secure cloud storage](https://support.nordvpn.com/hc/en-us/articles/33436996432913-How-to-set-up-secure-cloud-storage-with-NordLocker)1 TB of encrypted cloud storage
* IncogniPersonal data removal tool
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan is ideal for users who want maximum security, privacy, and data protection, including the ability to remove personal data from online sources.
## FAQs
How do I get a NordVPN subscription?
If you’re trying to subscribe to NordVPN, follow our handy guide on [how to get a subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
What subscription plans does NordVPN offer?
NordVPN currently offers 2-year, 1-year, and 1-month subscription plans.
Can I pay for a NordVPN subscription in monthly installments?
You can pay monthly by selecting NordVPN’s 1-month plan. NordVPN’s 2-year and 1-year plans must be [paid for in full](https://support.nordvpn.com/hc/en-us/articles/19476182512273-Does-NordVPN-charge-all-at-once) at purchase.
Does NordVPN have a family plan?
Yes, NordVPN now offers a [Family Plan](https://nordvpn.com/pricing/family-site/). It includes the same [subscription options]( Plus, Complete, and Ultra—each with the same features and benefits. The key difference is that the Family Plan allows you to create up to five separate accounts.
Do you offer discounts or coupons for NordVPN plans?
Yes — we have an extensive guide on [how to get NordVPN cheaper.](https://support.nordvpn.com/hc/en-us/articles/19477702164369-How-to-get-NordVPN-cheaper) You can also find our special [monthly deals](https://nordvpn.com/coupon/?nv_tri=TC_4672000958802338_1740990944276&nv_trs=1743145761762_1743150468731_38_251&_gl=1*fomogl*_gcl_aw*R0NMLjE3NDMwODcyNjguQ2p3S0NBanc3cE9fQmhBbEVpd0E0cE1RdkZvWHk2UWEtS0pFOTNOYkk4SWhTY2VhOVJGbGdFaldOTkZxTUxwcXUtNWlCTzQ0ODNXQTFSb0NmOElRQXZEX0J3RQ..*_gcl_au*MTk3MjQ4MjMyLjE3NDA5OTMyMzQ.*FPAU*MTk3MjQ4MjMyLjE3NDA5OTMyMzQ.*_ga*MTc2ODgyMjcxMy4xNzQwOTkwOTQ1*_ga_LEXMJ1N516*MTc0MzE0NTcwMi40Mi4xLjE3NDMxNTAzOTUuMjUuMC4w&_ga=2.254984456.1665114719.1742821287-1768822713.1740990945).
What is your money-back guarantee and how do I cancel?
To learn more about our money-back guarantee, check out [our refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy). If you wish to cancel your subscription, [follow our cancellation guide](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription).
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How can I renew my NordVPN subscription?
|
If you had a [NordVPN subscription](https://nordcheckout.com/) before that you have decided to discontinue and wish to subscribe to our services again - you can do that in two ways:
### Activate your subscription via Nord Account:
1. Open [Nord Account](https://my.nordaccount.com/) and choose to log in.
2. Enter your registered NordVPN email address and password, then click "Log in."
3. On the homepage of Nord Account, click to "Renew plan."
### Purchase a new subscription:
1. Go to NordVPN's official website by clicking [here](https://nordvpn.com/pricing/).
2. Follow the subscription purchase process shown in this article: [How to purchase a NordVPN subscription](https://nordvpn.zendesk.com/hc/en-us/articles/19478048190481).
3. Enter your existing Nord Account email address for a renewal to be added. No need to create a new account.
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Using NordLynx in the NordVPN app - Windows
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NordLynx is the technology we built around the WireGuard® protocol. It lets you experience WireGuard’s speed benefits without compromising your privacy.
## On Windows 7 and 8.1:
1. Install the [NordVPN app for Windows](https://nordvpn.com/download/windows/) and go to the application settings in the bottom left corner.
2. Select Auto-connect on the left side of the menu and make sure to turn off the "Choose a VPN protocol and server automatically" option. Afterward, click on the [VPN protocol](https://nordvpn.com/blog/protocols/) drop-down menu and select NordLynx.
## On Windows 10 and 11:
1. Click on a gear icon in the left bottom corner of the app.
2. Click on Connection settings.
3. Under VPN Protocol choose Nordlynx.
WireGuard is a registered trademark of Jason A. Donenfeld.
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Dedicated IP: Renewal and cancellation
|
If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
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How to provide connection logs of NordVPN apps
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In case of an issue with the connectivity using our applications, please provide us with the connection logs from the application and send to our support team for further troubleshooting.Here are the tutorials on how to provide the connection logs for different operating systems:
* [How to get connection logs on Windows](https://support.nordvpn.com/hc/en-us/articles/19920718445457-How-to-get-connection-logs-on-Windows)
* [How to get connection logs on macOS](https://support.nordvpn.com/hc/en-us/articles/19925471008273-How-to-get-connection-logs-on-macOS)
* [How to get connection logs on Android](https://support.nordvpn.com/hc/en-us/articles/20347328412945-How-to-get-connection-logs-on-Android)
* [How to get connection logs on iOS](https://support.nordvpn.com/hc/en-us/articles/20465912080785-How-to-get-connection-logs-on-iOS)
* [How to get connection logs on Linux](https://support.nordvpn.com/hc/en-us/articles/20379326742161-How-to-get-connection-logs-on-Linux)
* [How to get connection logs on NordVPN Browser Extension](https://support.nordvpn.com/hc/en-us/articles/29758845534993-How-to-get-connection-logs-from-the-NordVPN-Browser-Extension)
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Can not contact support
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If you need assistance with NordVPN services, you can contact our Customer Support team by clicking the Live Chat button at the bottom right of the screen. Note: Please ensure that you’ve accepted all or functionality cookies on our website for the Live Chat button to appear.If the chat doesn't appear after clicking the button, try turning off your ad-blocker for the NordVPN website and Help Center, as it tends to cause these issues. If you still cannot see it, we recommend trying a different browser.Alternatively, you can also contact us by filling out the request form, and we'll respond within 24 hours. Our team is committed to providing quick and accurate assistance, and we truly appreciate your patience.
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How to get connection logs on Android
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You can send logs from your [NordVPN Android application](https://nordvpn.com/download/android/) by following these steps.
1. Open the application, and go to the user settings.
2. Scroll down to the bottom of the Profile window, select Help Center and tap on App logs.
3. Now just tap on the SEND TO CUSTOMER CARE. You will get a reference number - please give it to our support agents via live chat or send it to our email at support@nordvpn.com.
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How to get connection logs on iOS
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This short article will teach you how to acquire connection logs when using our app on an iOS device, such as an iPad or an iPhone.
1. Open the NordVPN application;
2. Click on the Profile icon.
3. Head to the Settings menu (gear icon in the top-right corner);
4. Scroll down to the very bottom of the settings page:
5. Tap the "App version..." 10 times.
6. You will see two options:
* Copy app logs - send these to our support if you're facing application issues;
* Copy VPN status and error logs - send these logs to our support so they can troubleshoot connection issues.
7. Paste the logs directly to us, either via [e-mail or chat](https://nordvpn.com/contact-us/).
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Common Windows application issues
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This article covers problems you may encounter when using NordVPN on Windows devices, including situations where NordVPN is not working on your Windows 10 device, or you have no internet access with NordVPN on Windows 10.
## “Error 1001” during installation
If you encountered “Error 1001” while trying to install the NordVPN app on Windows, follow these steps:
1. Update your Windows system using the “Windows update” tool.
2. Make sure you’re running the latest .NET Runtime version:
1. Click the “Start” button, type “control panel” in the search bar, and select the “Control panel” app.
2. Click “Programs” and select “Programs and features.”
3. Check the version number beside the “Microsoft .NET Framework” entry. If it is not version 4.8 or later, download the latest .NET Runtime version.
3. Temporarily disable your cybersecurity software (such as your antivirus and firewall) and try installing the NordVPN app for Windows again.
## Crash or freeze
If your NordVPN app keeps freezing, follow these steps:
1. Uninstall the NordVPN application.
2. [Update your Windows operating system to the latest available version](https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a).
3. Install the [latest NordVPN app for Windows](https://nordvpn.com/download/windows/).
If the above method failed to fix your issue, try the following:
1. Press the “Windows” key and the “R” key at the same time to open the "Run" window.
2. Type in "services.msc" (without the quotation marks) and press “Enter” to open the "Services" window.
3. Check if the “Task scheduler” is running — if it is not, right-click on the “Task scheduler” entry and select “Start.” You can also access the “Windows event log” from this window.
## NordVPN Kill Switch feature does not work
If the Kill Switch feature fails to stop specific apps, you can manually add their executable files (.exe) to the Kill Switch list in the NordVPN app:
1. Go to “Settings.”
2. Select “Kill Switch” in the left sidebar menu.
3. Click on “Add apps” under “App Kill Switch” and select the app’s executable file. For example, you would need to add the following file for Skype:C:\Program Files (x86)\Skype\Phone\Skype.exe
## No internet access when connected to a NordVPN server
If you’re getting disconnected from the internet when you connect to a VPN server, try the following to fix the problem:
* Connect to a different VPN server in the NordVPN app.
* Change your VPN connection protocol:
1. 1. [Switch to OpenVPN](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows) (UDP or TCP)
2. Switch to NordLynx
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Perform a network flush:
1. 1. Open the NordVPN application.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Network flush."
5. Restart your PC and try connecting to VPN servers again.
If the problem persists, reinstall the NordVPN app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## A certain feature of the application is not working properly
If you discover that a feature isn’t working as it should, follow these steps:
1. Open the "Settings" menu in the NordVPN app.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Reset app."
5. Re-launch the application.
If the problem persists, try the following:
* Update to the [latest NordVPN Windows app](https://nordvpn.com/download/windows/) version.
* Reinstall the NordVPN app:
1. 1. [Uninstall the NordVPN application](https://support.nordvpn.com/General-info/1047410452/How-to-uninstall-NordVPN-software.htm).
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## NordVPN is not working after an update
If your NordVPN Windows application has stopped working after an update, try the following to fix the problem:
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Uninstall the NordVPN app and reboot your Windows device, then download and install the latest version of the NordVPN Windows app.
## The NordVPN icon is missing
If the NordVPN application icon is missing from the NordVPN shortcut on your desktop, follow these steps:
1. Left-click the broken NordVPN app icon to select the shortcut.
2. Right-click the selected shortcut and choose “Delete.”
3. Right-click on your desktop, choose “New,” and select “Shortcut.”
4. Click “Browse,” find the NordVPN directory, and select the NordVPN executable file (.exe).
5. Name the shortcut and click “Finish.”
Alternatively, you can try reinstalling the NordVPN Windows app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
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How to fix NordVPN background processes that aren’t running?
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If the NordVPN background process is not running on your computer, follow the steps below.
## Reset application settings
1. Right-click the NordVPN shortcut on Desktop and click Open file location.
2. Double-click the folder of your current NordVPN version (e.g. 7.15).
3. Locate Diagnostics and launch it.
4. Click Reset app.
Afterward, the application will be reloaded, and you will be asked to log in.
## Allowlist NordVPN in your antivirus software
If you are using antivirus software, please allowlist the NordVPN application folder in the settings of your antivirus. By default, NordVPN is located in C:\Program Files\NordVPN.
## Collect diagnostics and contact support
In case both solutions above do not work, share the diagnostics with the customer support team for further investigation. Here is how you can do that:
1. Open the NordVPN application and go to Settings.
2. Go to Advanced and click Run Diagnostics Tool.
3. Select Collect Diagnostics.
4. Take note of the Ticket ID and refer it to our customer service.
In case the Ticket ID fails to generate, check the location of the diagnostics .zip file and send the file to our customer service.
For more detailed instructions on gathering diagnostics, check out our [connection logs tutorial](https://nordvpn.zendesk.com/hc/en-us/articles/20379445229073).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGdvwcFEzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG7WCceEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJiL2hjL2VuLXVzL2FydGljbGVzLzIwOTEyMzI1NzYyMzIxLUhvdy10by1maXgtTm9yZFZQTi1iYWNrZ3JvdW5kLXByb2Nlc3Nlcy10aGF0LWFyZW4tdC1ydW5uaW5nBjsIVDoJcmFua2kK--70d3da6cdee9f324b9e89a5f79198c39095a2f58
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Connect to NordVPN (Windows) with Command Prompt
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To connect to NordVPN app using the Command prompt, you must first navigate to the directory of NordVPN installation by entering the following command:cd "C:\Program Files\NordVPN\"Change the directory if it is not in the default path.
After that, enter any of these commands:
1. nordvpn -cornordvpn --connect - Quick connect to VPN. Use additional arguments to connect to the wanted server:
* nordvpn -c -n <name>ornordvpn -c --server-name <name> - Connect to server by Name.Example: nordvpn -c -n "United States #3710"
* nordvpn -c -g <group>ornordvpn -c --group-name <group> - Connect to best server in specified group (specialty server group name or country).Example: nordvpn -c -g "United States" (connect to a specific country)ornordvpn -c -g "Dedicated IP" (connect to a specific specialty server group)
1. nordvpn -d or nordvpn --disconnect - Disconnect from the VPN.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEk3NcdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHfrRweEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzE5OTE5Mzg0ODgwMTQ1LUNvbm5lY3QtdG8tTm9yZFZQTi1XaW5kb3dzLXdpdGgtQ29tbWFuZC1Qcm9tcHQGOwhUOglyYW5raQY%3D--b63c41b39b8d0a054b2586aa7815db7fdbdfb50c
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How can I use Kodi with NordVPN
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Note: You can encrypt your Kodi traffic by setting up the NordVPN app on Windows, macOS, Android, iOS, or Linux without configuring a VPN addon directly on Kodi.
To stay safe while enjoying your favorite content on Kodi, it is highly advisable to use it with additional security measures. To set up VPN for Kodi, you have to connect the device, that is running Kodi, to NordVPN servers.
Watch our video on how to set up NordVPN on Kodi or follow the instructions below:
## How to use Kodi with a VPN
Note: the following guide will assist only with Python 2.7 release.
1. Make sure OpenVPN is installed and accessible from the command line.
* If you’re running Kodi on LibreELEC and OpenELEC, OpenVPN should come preinstalled.
* If you are using Windows, follow our tutorial on how to install OpenVPN and put it on your command path.
2. Download the NordVPN add-on .zip file and add it to your Kodi device in one of two ways:a. Download the file to your computer, save it on a USB flash drive, then insert the flash drive into the Kodi device.b. Connect to Kodi from a different device via SSH.
3. After downloading NordVPN, open the Kodi interface. Select “Settings,” then “System settings,” then “Add-ons,” then switch “Unknown sources” ON.
4. A warning message will pop up. You can safely click “Yes.”
5. Go back to the home screen and click on “Add-ons.” In the “Add-ons” menu, click the “Package” button in the top-left corner and select “Install from zip file.” Depending on how you added the NordVPNSetup.zip file to your device in Step 2, navigate to it and select it.
6. Once the installation is complete, you will see a prompt offering you to either run the VPN setup wizard or go to “Settings.” Select “Wizard.”
7. The NordVPN setup wizard will guide you through the process. You will be asked to enter your NordVPN account credentials.
8. After you enter your credentials, you will be asked whether you want the VPN to connect automatically on startup. If you do, you will then need to select the country you want to connect to.
9. When you are done, you will be successfully connected to a VPN.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN Terms of Service.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJF7iwPLEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHfrRweEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJGL2hjL2VuLXVzL2FydGljbGVzLzE5NTYzNjM1NTA2MDY1LUhvdy1jYW4tSS11c2UtS29kaS13aXRoLU5vcmRWUE4GOwhUOglyYW5raQc%3D--3cac8a6a493c68f6ebd45770dfcd251115767021
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What OpenVPN ports does NordVPN use?
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With NordVPN, you can connect via OpenVPN both over TCP and UDP.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJH8vOXmEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHfrRweEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzE5NjgzMzk0NTE4MTYxLU9wZW5WUE4tY29ubmVjdGlvbi1vbi1Ob3JkVlBOBjsIVDoJcmFua2kI--6dd5176d416c6d903291ea8573851482c7fb8207
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How do I manually set up OpenVPN with NordVPN?
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You can set up an OpenVPN connection manually on different devices with NordVPN. Here’s how:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJH8vOXmEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHfrRweEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzE5NjgzMzk0NTE4MTYxLU9wZW5WUE4tY29ubmVjdGlvbi1vbi1Ob3JkVlBOBjsIVDoJcmFua2kI--6dd5176d416c6d903291ea8573851482c7fb8207
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OpenVPN connection on NordVPN
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OpenVPN is an open-source VPN protocol that makes use of virtual private network (VPN) techniques to establish safe site-to-site or point-to-point connections. NordVPN service uses this protocol for a successful VPN connection.
## What OpenVPN ports does NordVPN use?
With NordVPN, you can connect via OpenVPN both over TCP and UDP.
For OpenVPN TCP connections, use port 443.For OpenVPN UDP connections, use port 1194.
For more information, please read our article on the differences between TCP and UDP.
## How do I manually set up OpenVPN with NordVPN?
You can set up an OpenVPN connection manually on different devices with NordVPN. Here’s how:
* Setup OpenVPN for Windows
* Setup OpenVPN for MacOS
* Setup OpenVPN for Linux by using Terminal
* Setup OpenVPN for Linux by using Network Manager
* Setup OpenVPN for Android
* Setup OpenVPN for iOS
* Setup OpenVPN for Raspberry Pi
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJH8vOXmEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHfrRweEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzE5NjgzMzk0NTE4MTYxLU9wZW5WUE4tY29ubmVjdGlvbi1vbi1Ob3JkVlBOBjsIVDoJcmFua2kI--6dd5176d416c6d903291ea8573851482c7fb8207
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How to send NordVPN.zip file to Kodi over SSH
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This tutorial will show how it is possible to download NordVPN.zip to a Kodi device over SSH on Ubuntu.
1. To do so, you need to find out the IP address of your Kodi device. Open Kodi, and head over into settings (by pressing on the cogwheel icon)
2. Next, press on LibreELEC.
3. In the Connection section you will find the local IP address of your Kodi-device. 
4. Do not leave LibreELEC just yet, you still need to check two things: see if SSH is enabled, and what password is used for it.For that, scroll down to Services.Your password may have been set when setting up LibreELEC. In this case, it may be libreelec. Otherwise, you can change it by pressing on the cogwheel icon.
5. Now you know the IP address of your Kodi device, and the password for the SSH sign in. Go back to your Linux-device, open up the terminal and insert the following command:ssh root@the IP address that you found.Example: ssh root@192.168.0.60You will also need to insert the password.
6. As a sign of a successful sign in, you should see a message from LibreELEC, as depicted below.Now, you'll need to insert another command, in order to download the NordVPN zip file:wget -O nordvpn.zip [https://nord.app/kodi](https://downloads.nordcdn.com/apps/kodi/latest/NordVPN/latest/NordVPNSetup.zip)
7. If you see 'nordvpn.zip saved', as shown above, then consider the process done! Now you may go back to the original tutorial and finish up with the installation. Click here to return to the NordVPN on Kodi setup tutorial.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGRhCbLEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHfrRweEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzE5NTY0MjIyMjU1NTA1LUhvdy10by1zZW5kLU5vcmRWUE4temlwLWZpbGUtdG8tS29kaS1vdmVyLVNTSAY7CFQ6CXJhbmtpCQ%3D%3D--73940bc44f10b8aa41dba274bcd0d4daa9bf28e1
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Connect to NordVPN (IKEv2/IPSec) on Windows
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The IKEv2/IPSec connection is one of the alternative methods to connect to NordVPN servers on your Windows PC. This is the preferred connection method among privacy enthusiasts because the IKEv2/IPSec security protocol is currently one of the most advanced on the market. That said, this manual setup lacks the additional features of the native NordVPN app and is a bit more complicated to set up.
Note: The Windows system configuration downgrades the cipher to the weaker 3DES-CBC encryption.Disclaimer: This connection method will require you to add the certificate to Trusted Root Authorities, which will apply to all certificates. This may put your system at the risk of an MITM attack if someone gets the private key of that certificate. While our private keys are completely secure and the chances of anything bad happening are very small, we recommend this connection method only if you cannot connect using our native app or other alternative way.To use this connection method, the only file you need to download and install is the NordVPN digital certificate. The connection application itself is already a part of Windows.
## Configuring the NordVPN digital certificate
1. Download the NordVPN certificate.Note: Your browser may try to save the file in its own certificate location or open it immediately. Make sure to download the file instead of just opening it. In Firefox, right-click the link above and select "Save link as." In Internet Explorer, select "Save" instead of "Open.” Chrome will download the file correctly. Double-click the “root.cer” file that you have just downloaded.
2. Click "Open."
3. Click "Install certificate."
4. Select "Local Machine" and click "Next."
5. Select “Place all certificates in the following store” and click “Browse.”
6. Select “Trusted root certification authorities.” Click “Ok” and then “Next.”
7. Click "Finish."
8. Click "Ok" in both the following windows.
9. Open the “Run” box by pressing the “Windows” key and the “R” key together on your keyboard. Type “certmgr.msc” in the “Run” box to open the certificates management tool.
10. Go to “Trusted root certification authorities,” open “Certificates,” and find the “NordVPN Root CA” file.
11. Right-click on the “NordVPN Root CA” file and select “Properties.”
12. Check the “Enable only for the following purposes” option and uncheck all the boxes except for the “Server authentication” box.
## 
13. Click "Ok" and "Apply."
## Setting up a VPN connection:
1. 1. Open the Windows “Start” menu and type “control panel” in the search bar. In the search results, click on “Control panel.”
2. Open the “Network and Internet” section.
3. Click on “Network and sharing center.”
4. Click "Set up a new connection or network."
5. Click “Connect to a workplace” and hit “Next.”
6. If asked "Do you want to use a connection that you already have?", select “No, create a new connection” and click “Next.”
7. Click “Use my Internet connection (VPN).”
8. In the “Internet address” field, type the hostname of the server suggested to you in your NordAccount server recommendation tab.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. 1. Open the “Network and sharing center” again and click “Change adapter settings.”
2. Right-click the adapter with the name you’ve just created, click “Properties,” and go to the “Security” tab.
3. Make sure the configuration is as follows:
Type of VPN: “IKEv2” Data encryption: “Require encryption (disconnect if server declines)” Authentication: “Use Extensible Authentication Protocol(EAP)” (select “EAP-MSCHAP v2” in the drop-down menu.)
4. Open the “Networking” tab and uncheck the “Internet Protocol Version 6 (TCP/IPv6)” box.
5. Click "Ok."
6. In the system tray located in the bottom-right corner of the screen, click on either the Wi-Fi or Ethernet connection icon and click “Network & internet settings.”
7. In the left sidebar of the settings, select “VPN,” find your created IKEv2 connection, and click on “Advanced options.”
8. Click "Edit" and enter your NordVPN service username and password from the NordVPN manual setup Service Credentials tab.
1. 1. Paste the service credentials to the Username and password windows and save it.
2. Click on the network icon again in the system tray in the bottom-right corner of the screen and click “Connect” under “NordVPN IKEv2.”
3. That’s it — you should now be connected.
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Troubleshooting NordVPN connectivity on Windows
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There are several reasons why you may be having trouble connecting to NordVPN on your Windows device. These include issues with your account status, network settings, or app configuration. Here are some steps you can follow to troubleshoot.
* [Make sure your NordVPN account is active](https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active).
* Check if you’re using the[ latest NordVPN application version](https://nordvpn.com/blog/nordvpn-windows-release-notes/).
* To do so, open the app, click on Settings (the gear icon at the bottom) and you’ll see the app version at the top, right below the Settings headline.
* If you are using the older version, [uninstall the VPN app](https://nordvpn.com/blog/how-to-uninstall-a-vpn/) and [download the latest NordVPN version for Windows](https://nordvpn.com/download/windows/).
* Change the VPN protocol to Auto and try to Quick connect.
* To do so, open the app, click on Settings (the gear icon at the bottom), and select Connection – you'll find the option to change the connection protocol at the top of the screen. The connection process may take up to 3 minutes
* If you're still unable to connect, try switching to [NordWhisper](https://support.nordvpn.com/hc/en-us/articles/31528242519953-How-to-use-NordWhisper-on-NordVPN) or [OpenVPN UDP/TCP](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows) protocols and connecting to [Obfuscated servers](https://nordvpn.com/features/obfuscated-servers/), which you will find under Speciality servers.
* If that does not help, reset the application:
1. Click on the Settings (gear icon) in the bottom left corner.
2. Click General.
3. Scroll down until you see the Diagnostics section, and click Run diagnostics.
4. A new window will open. Select Reset app.
* The issue might lie in the configuration of your [Windows OS, its applications, and networks.](https://support.nordvpn.com/hc/en-us/articles/20164307373713-Common-Windows-application-issues)
After each step, check if the issue remains. In the case that the problems are still there, be sure to reach out to our support team for a quick solution by pressing on either the email or chat button bellow.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH97w72EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEeUhceEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJWL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ4NTEwMjM1OTIxLVRyb3VibGVzaG9vdGluZy1Ob3JkVlBOLWNvbm5lY3Rpdml0eS1vbi1XaW5kb3dzBjsIVDoJcmFua2kG--d6865d4349d2a09876e6e29fe3d01fbf08922a0d
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Common Windows application issues
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This article covers problems you may encounter when using NordVPN on Windows devices, including situations where NordVPN is not working on your Windows 10 device, or you have no internet access with NordVPN on Windows 10.
## “Error 1001” during installation
If you encountered “Error 1001” while trying to install the NordVPN app on Windows, follow these steps:
1. Update your Windows system using the “Windows update” tool.
2. Make sure you’re running the latest .NET Runtime version:
1. Click the “Start” button, type “control panel” in the search bar, and select the “Control panel” app.
2. Click “Programs” and select “Programs and features.”
3. Check the version number beside the “Microsoft .NET Framework” entry. If it is not version 4.8 or later, download the latest .NET Runtime version.
3. Temporarily disable your cybersecurity software (such as your antivirus and firewall) and try installing the NordVPN app for Windows again.
## Crash or freeze
If your NordVPN app keeps freezing, follow these steps:
1. Uninstall the NordVPN application.
2. [Update your Windows operating system to the latest available version](https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a).
3. Install the [latest NordVPN app for Windows](https://nordvpn.com/download/windows/).
If the above method failed to fix your issue, try the following:
1. Press the “Windows” key and the “R” key at the same time to open the "Run" window.
2. Type in "services.msc" (without the quotation marks) and press “Enter” to open the "Services" window.
3. Check if the “Task scheduler” is running — if it is not, right-click on the “Task scheduler” entry and select “Start.” You can also access the “Windows event log” from this window.
## NordVPN Kill Switch feature does not work
If the Kill Switch feature fails to stop specific apps, you can manually add their executable files (.exe) to the Kill Switch list in the NordVPN app:
1. Go to “Settings.”
2. Select “Kill Switch” in the left sidebar menu.
3. Click on “Add apps” under “App Kill Switch” and select the app’s executable file. For example, you would need to add the following file for Skype:C:\Program Files (x86)\Skype\Phone\Skype.exe
## No internet access when connected to a NordVPN server
If you’re getting disconnected from the internet when you connect to a VPN server, try the following to fix the problem:
* Connect to a different VPN server in the NordVPN app.
* Change your VPN connection protocol:
1. 1. [Switch to OpenVPN](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows) (UDP or TCP)
2. Switch to NordLynx
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Perform a network flush:
1. 1. Open the NordVPN application.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Network flush."
5. Restart your PC and try connecting to VPN servers again.
If the problem persists, reinstall the NordVPN app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## A certain feature of the application is not working properly
If you discover that a feature isn’t working as it should, follow these steps:
1. Open the "Settings" menu in the NordVPN app.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Reset app."
5. Re-launch the application.
If the problem persists, try the following:
* Update to the [latest NordVPN Windows app](https://nordvpn.com/download/windows/) version.
* Reinstall the NordVPN app:
1. 1. [Uninstall the NordVPN application](https://support.nordvpn.com/General-info/1047410452/How-to-uninstall-NordVPN-software.htm).
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## NordVPN is not working after an update
If your NordVPN Windows application has stopped working after an update, try the following to fix the problem:
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Uninstall the NordVPN app and reboot your Windows device, then download and install the latest version of the NordVPN Windows app.
## The NordVPN icon is missing
If the NordVPN application icon is missing from the NordVPN shortcut on your desktop, follow these steps:
1. Left-click the broken NordVPN app icon to select the shortcut.
2. Right-click the selected shortcut and choose “Delete.”
3. Right-click on your desktop, choose “New,” and select “Shortcut.”
4. Click “Browse,” find the NordVPN directory, and select the NordVPN executable file (.exe).
5. Name the shortcut and click “Finish.”
Alternatively, you can try reinstalling the NordVPN Windows app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
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The NordVPN application does not open
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If you have the NordVPN application installed, but can’t get it to run, try the following to fix the issue:
1. Install the latest version of NordVPN. We have a handy [tutorial](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) on how to uninstall the NordVPN application from your device. [This guide](https://support.nordvpn.com/hc/en-us/articles/19482835731345-How-to-download-NordVPN-software) helps you to install a new version.
2. Check the application tray (on Windows devices, it is usually located in the bottom-right corner of the screen) because the app might already be running there.
3. Try [resetting the NordVPN application](https://support.nordvpn.com/hc/en-us/articles/20323582191505-Resetting-your-application-preferences).
4. If you use antivirus software, add exceptions for the NordVPN app.
5. Restart your computer.
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Setting up TP-Link with NordVPN
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Do you want to use NordVPN with more than ten devices at the same time? Or set up a VPN connection on your router? Then an OpenVPN connection is a go-to choice.You can set up a NordVPN connection on TP-Link routers that have OpenVPN client settings available. For a complete list of compatible routers, please refer to [TP-Link documentation](https://community.tp-link.com/en/home/forum/topic/272492).
If your router is compatible with NordVPN, log in to the control panel of your TP-Link router. It can usually be accessed using one of the following IP addresses via an internet browser:192.168.0.1 or 192.168.1.1
1. Navigate to Advanced > VPN Client.
2. Enable VPN Client, then save the settings.
3. In the Server List section, click Add, and a new profile configuration window should show up.
4. In the pop-up window, fill in the available fields as follows:Description: NordVPN (or any name you choose)VPN Type: OpenVPNUsername: your NordVPN service usernamePassword: your NordVPN service password
5. You can find your NordVPN service credentials (service username and password) in the Nord Account dashboard: [https://my.nordaccount.com/login/.](https://my.nordaccount.com/login/)
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. Paste credentials to the router interface profile window.
2. Download OpenVPN client configuration files.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
1. After downloading the files, go back to the control panel of your router and click Browse in the pop-up window.
2. Navigate to the configuration file you’ve just downloaded and click Open.
3. Save the configured settings by clicking the Save button.In the Server List, enable the newly created NordVPN connection.In the Device List section, click on the Add button.
4. Choose the devices you wish to use the VPN connection on and click the OK button.
5. Enable VPN Access for the added devices by clicking on the slider.
Now, all of the devices that you have added to the Device List will have access to the VPN connection. To add any new devices, repeat steps 11 and 12.
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How do I stop NordVPN from blocking sites?
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If the issue persists, try these steps:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBG51uNGEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEeUhceEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJcL2hjL2VuLXVzL2FydGljbGVzLzIwMDk1Njc5NTEwODAxLUktY2FuLXQtcmVhY2gtc29tZS13ZWJzaXRlcy13aGVuLWNvbm5lY3RlZC10by1Ob3JkVlBOBjsIVDoJcmFua2kK--3bc7fc07992198951162e6846318ed0dbd26031d
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I can’t reach some websites when connected to NordVPN
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If you cannot access some websites or suspect that NordVPN is blocking them, follow these instructions:
* [Clear the cache of your browser](https://nordvpn.com/blog/how-to-clear-your-cache/) while connected to the VPN.
* [Use the incognito mode](https://nordvpn.com/blog/how-to-go-incognito/), safe mode, or private mode in your web browser:
* [How to enable Chrome safe mode](https://nordvpn.com/blog/chrome-safe-mode/)
* [How to enable private mode on Safari](https://nordvpn.com/blog/turn-off-private-browsing-on-safari/)
* Try a different browser, such as Chrome, Edge, or Brave.
After each step, check if you can access the website in question.
## How do I stop NordVPN from blocking sites?
If the issue persists, try these steps:
* Switch between VPN servers. Simply disconnect from the server you're currently connected to and click/tap on a different location using the NordVPN map.
* If you trust the website you’re trying to access, you can disable the Threat Protection feature or exclude that particular domain from the Threat Protection Pro™ blocked domains list. To do that, go to the Web protection tab in the Threat Protection Pro™ settings and choose to exclude the blocked domain from threat blocking. Try to visit that web page once again. If you still can’t access the site, please reach out to our customer support.
* If you’re using a Windows device, your antivirus/firewall may be blocking the access. Try adding exceptions for NordVPN.exe and nordvpn-service.exe.
* Try other connection methods, such as the [>OpenVPN<](https://support.nordvpn.com/hc/en-us/articles/19683394518161-OpenVPN-connection-on-NordVPN) or [>IKEv2<](https://support.nordvpn.com/hc/en-us/articles/19685604677905-What-is-IKEv2) protocols.
* [Connect to obfuscated servers](https://support.nordvpn.com/hc/en-us/articles/19615332252561) (via the OpenVPN connection).
* If you have recently installed our app, try restarting your device and checking our [>VPN troubleshooting tutorial<](https://support.nordvpn.com/hc/en-us/articles/20164096978449-Unable-to-connect-to-NordVPN-servers).
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Invisibility on a local network: why we had to build a broken feature?
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Our goal at NordVPN is to provide our customers with intuitive experiences, ease of access, and the most advanced VPN features in the industry. We take pride in our continuous focus on security; however, sometimes, it comes with the cost of building a terrible feature. Here's why.
We recently found ourselves facing a Catch-22 situation, when, due to bugs in Apple's VPN API configuration, we had to choose to either sacrifice our users' experience with the app or, under certain scenarios, put a risk on their security or privacy. We believe such a choice should never occur in the first place, and we suspect that a global tech powerhouse often boasting about its focus on users' privacy understands this as well. As of yet, we are saddened by the fact that our pleas for Apple to implement the necessary fixes on their operating systems continue to be acknowledged yet bafflingly ignored.
Being limited in what we can do on our side, we decided to offer a feature that, while aiming to offer the best possible solution security-wise, radically differs from our vision of an intuitive and smooth experience users should expect from their cybersecurity provider.
Stay invisible on a local network feature is our way to mitigate the TunnelCrack and TunnelVision vulnerabilities present in the VPN industry. In the case of TunnelCrack, certain routers may be configured in a way where they leak VPN traffic when using non-RFC1918 IP addresses, which is an industry-wide issue and only applies to macOS and iOS platforms. TunnelVision attack, in general, is a network technique that uses an operating system's dynamic host configuration protocol (DHCP) to try to route the traffic outside of the VPN's tunnel.
For our macOS VPN clients, the “Stay invisible on a local network” feature automatically sets the appropriate API parameters and alerts users when connected to an unsafe network, mitigating the VPN traffic leak on macOS. We have also built an unsecured network detection feature that will detect non-RFC1918 IP ranges, notify about possible risks, and inform users to enable “Stay invisible on a local network.” On iOS, the app will also inform users when they connect to an unsecured network through push notifications and in-app messages. The feature was fully released by the beginning of August 2023.
In contrast, our iOS VPN clients present more considerable challenges due to issues within Apple's implementation of the API parameters. Notably, in iOS versions 14.2 and above, enabling the "Stay invisible on a local network" feature causes internet connections to crash under certain conditions. It also prevents our VPN application from receiving client updates, leading to user internet connection crashes when updates are released.
The NordVPN team hopes that this inevitably crude solution for an impossible situation will, for the time being, offer sufficient data privacy for our users and – at the same time – prompt Apple to implement the necessary changes faster.
What OS are impacted?
The TunnelCrack and TunnelVision vulnerabilities affect our macOS and iOS VPN clients, while our Android, Linux, and Windows clients were immune due to implemented mitigations.
NordVPN Linux and Windows applications can configure the OS's firewall to prevent any traffic from exiting the device except through the VPN tunnel.
What connectivity limitations are put in place when this feature is turned ON?
With the feature turned ON, users cannot access other network devices, such as computers, printers, or TVs. The feature also blocks AirDrop usage.
What experience-breaking effects can users expect?
Enabling the feature in iOS 16.4 and later versions can prevent the NordVPN application from receiving client updates, leading to crashes of the user's internet connection when updates are released. Once users are cut off from the internet, the only solution is a device restart.
How can users ensure the safety of their data in NordVPN apps?
NordVPN apps do not leak traffic under any known circumstances if the Stay invisible on a local network and Kill Switch features are enabled within the app settings menu. It’s important to note that the feature is only available to iOS versions 16 and above. Visual instructions on [how to enable the feature on iOS](https://support.nordvpn.com/hc/en-us/articles/20225046536593-What-is-an-unsafe-local-network-on-iOS) or how to enable this feature on macOS.
Does the feature protect users from TunnelVision utilizing Option 121, too?Yes, it does.
Can NordVPN provide a bug-free solution without Apple's input?
No. Unfortunately, the bugs that come with using our feature are beyond our control. Apple's team has confirmed the bugs' existence and gave no clear timeline for their resolution.
What else can users do to ensure a better experience using this feature?
We believe that sufficiently maintained digital security is a collective effort. While we will continue searching for better solutions within our capacity, we are adamant that Apple needs to address the urgent issues of significant bugs in their operating systems. We invite everyone who is not indifferent to user privacy and security issues to keep pressuring Apple to fix its shortcomings in VPN API service.
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Common Windows application issues
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This article covers problems you may encounter when using NordVPN on Windows devices, including situations where NordVPN is not working on your Windows 10 device, or you have no internet access with NordVPN on Windows 10.
## “Error 1001” during installation
If you encountered “Error 1001” while trying to install the NordVPN app on Windows, follow these steps:
1. Update your Windows system using the “Windows update” tool.
2. Make sure you’re running the latest .NET Runtime version:
1. Click the “Start” button, type “control panel” in the search bar, and select the “Control panel” app.
2. Click “Programs” and select “Programs and features.”
3. Check the version number beside the “Microsoft .NET Framework” entry. If it is not version 4.8 or later, download the latest .NET Runtime version.
3. Temporarily disable your cybersecurity software (such as your antivirus and firewall) and try installing the NordVPN app for Windows again.
## Crash or freeze
If your NordVPN app keeps freezing, follow these steps:
1. Uninstall the NordVPN application.
2. [Update your Windows operating system to the latest available version](https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a).
3. Install the [latest NordVPN app for Windows](https://nordvpn.com/download/windows/).
If the above method failed to fix your issue, try the following:
1. Press the “Windows” key and the “R” key at the same time to open the "Run" window.
2. Type in "services.msc" (without the quotation marks) and press “Enter” to open the "Services" window.
3. Check if the “Task scheduler” is running — if it is not, right-click on the “Task scheduler” entry and select “Start.” You can also access the “Windows event log” from this window.
## NordVPN Kill Switch feature does not work
If the Kill Switch feature fails to stop specific apps, you can manually add their executable files (.exe) to the Kill Switch list in the NordVPN app:
1. Go to “Settings.”
2. Select “Kill Switch” in the left sidebar menu.
3. Click on “Add apps” under “App Kill Switch” and select the app’s executable file. For example, you would need to add the following file for Skype:C:\Program Files (x86)\Skype\Phone\Skype.exe
## No internet access when connected to a NordVPN server
If you’re getting disconnected from the internet when you connect to a VPN server, try the following to fix the problem:
* Connect to a different VPN server in the NordVPN app.
* Change your VPN connection protocol:
1. 1. [Switch to OpenVPN](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows) (UDP or TCP)
2. Switch to NordLynx
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Perform a network flush:
1. 1. Open the NordVPN application.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Network flush."
5. Restart your PC and try connecting to VPN servers again.
If the problem persists, reinstall the NordVPN app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## A certain feature of the application is not working properly
If you discover that a feature isn’t working as it should, follow these steps:
1. Open the "Settings" menu in the NordVPN app.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Reset app."
5. Re-launch the application.
If the problem persists, try the following:
* Update to the [latest NordVPN Windows app](https://nordvpn.com/download/windows/) version.
* Reinstall the NordVPN app:
1. 1. [Uninstall the NordVPN application](https://support.nordvpn.com/General-info/1047410452/How-to-uninstall-NordVPN-software.htm).
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## NordVPN is not working after an update
If your NordVPN Windows application has stopped working after an update, try the following to fix the problem:
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Uninstall the NordVPN app and reboot your Windows device, then download and install the latest version of the NordVPN Windows app.
## The NordVPN icon is missing
If the NordVPN application icon is missing from the NordVPN shortcut on your desktop, follow these steps:
1. Left-click the broken NordVPN app icon to select the shortcut.
2. Right-click the selected shortcut and choose “Delete.”
3. Right-click on your desktop, choose “New,” and select “Shortcut.”
4. Click “Browse,” find the NordVPN directory, and select the NordVPN executable file (.exe).
5. Name the shortcut and click “Finish.”
Alternatively, you can try reinstalling the NordVPN Windows app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
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How to reach NordVPN customer support?
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While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
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Using NordLynx in the NordVPN app for Android
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NordLynx is the technology we built around the WireGuard® protocol. It lets you experience WireGuard’s speed benefits without compromising your privacy.
1. Install the [VPN for android](https://nordvpn.com/download/android/).
2. Navigate to Account & App Settings in the bottom right corner and tap on the gear icon in the right top corner:
3. Choose Protocol:
4. Select Nordlynx and connect to the VPN:
WireGuard is a registered trademark of Jason A. Donenfeld.
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How to connect to your dedicated IP on Windows
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With a NordVPN dedicated IP, you get faster speeds, less CAPTCHA requests and increased security. NordVPN's dedicated IP is a unique IP that is assigned to a specific server, which ensures that you have your own private connection.
In this article, we will cover how to locate and connect to your [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on Windows.
In order for you to be able to connect, first double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in Nord Account.
If these steps are done, you can move forward and connect to your dedicated IP in the NordVPN app on:
* [ Windows 7 and 8.1](
* [Windows 10 and 11](
For additional information, you can also read [our article about NordVPN's dedicated IP and how it works](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses).
## On Windows 7 and 8.1:
To connect to NordVPN dedicated IP on Windows 7 and 8.1, follow these steps:
1. Open the NordVPN application.
2. Go to the dedicated IP category on the left. 
3. Hover over dedicated IP, and click on the three-dot button:
4. Select fastest for your country and server, and click connect:
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Enter your dedicated IP country, and server number:
2. Tap your dedicated IP to connect:
## On Windows 10 and 11:
To connect to NordVPN dedicated IP on Windows 10 and 11, follow the steps below:
1. Open your NordVPN application.
2. Click specialty servers:
3. Hover over dedicated IP and click the three-dot menu:
4. Click connect.
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Type in your dedicated ip into the search bar:
2. Click your dedicated IP to connect:
After completing the steps, you will have connected to your dedicated IP successfully. If you wish to test your connection, visit [NordVPN's DNS leak checker website](https://nordvpn.com/dns-leak-test/).
Please be aware that your email will be linked to that dedicated IP address.
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Which NordVPN protocol should I choose
|
NordVPN supports several security encryption protocols to provide a VPN service. The security levels and purposes of these VPN protocols are different, but so are our customers’ needs. We encourage you to take a closer look at the strengths and weaknesses of each VPN protocol. While we want you to be able to choose freely, we also feel it’s our duty to advise you on what might suit you best.
1. OpenVPN
OpenVPN is a mature and robust piece of open-source software that enables us to provide a reliable and secure VPN service. It is a versatile VPN protocol that can be used on both TCP and UDP ports. OpenVPN supports a great number of strong encryption algorithms and ciphers: to ensure the protection of your data, we use AES-256-GCM with a 4096-bit DH key. If you are conscious about your security and are wondering what the most stable NordVPN protocol is, we recommend OpenVPN.
2. WireGuard (NordLynx) (Recommended by NordVPN and used by default in most of our apps)
WireGuard is the newest and fastest tunneling protocol, and the entire VPN industry is talking about it. It uses state-of-the-art cryptography that outshines the current leader, OpenVPN. However, it’s still considered experimental, so VPN providers need to look for new solutions (like NordLynx by NordVPN) to overcome WireGuard’s vulnerabilities.
Modern, extremely fast, and incredibly lean in its architecture, WireGuard is backed by thorough academic research. WireGuard consists of only 4,000 lines of code, making it easy to deploy, audit, and fix. To put it into perspective, OpenVPN runs on 400,000 lines of code, meaning that WireGuard makes up only 1% of OpenVPN’s massive architecture.
NordLynx is currently used by default in NordVPN apps. If you’re wondering which VPN protocol is best for gaming or other online speed-dependent activities, the answer is always NordLynx.
3. NordWhisper (Recommended by NordVPN to use for restrictive networks)
The latest protocol added to NordVPN and designed to overcome restrictive local network environments while ensuring your security. It is the ideal solution when dealing with filtered content on office or campus networks and Wi-Fi networks with security filtering found at airports, cafes, hotels, or conferences.
NordWhisper is not compatible with Meshnet, DIP, Obfuscated servers, Onion Over VPN, or P2P servers.
Learn [how to use NordWhisper on NordVPN](https://support.nordvpn.com/hc/en-us/articles/31528242519953-How-to-use-NordWhisper-on-NordVPN).
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Common Windows application issues
|
This article covers problems you may encounter when using NordVPN on Windows devices, including situations where NordVPN is not working on your Windows 10 device, or you have no internet access with NordVPN on Windows 10.
## “Error 1001” during installation
If you encountered “Error 1001” while trying to install the NordVPN app on Windows, follow these steps:
1. Update your Windows system using the “Windows update” tool.
2. Make sure you’re running the latest .NET Runtime version:
1. Click the “Start” button, type “control panel” in the search bar, and select the “Control panel” app.
2. Click “Programs” and select “Programs and features.”
3. Check the version number beside the “Microsoft .NET Framework” entry. If it is not version 4.8 or later, download the latest .NET Runtime version.
3. Temporarily disable your cybersecurity software (such as your antivirus and firewall) and try installing the NordVPN app for Windows again.
## Crash or freeze
If your NordVPN app keeps freezing, follow these steps:
1. Uninstall the NordVPN application.
2. [Update your Windows operating system to the latest available version](https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a).
3. Install the [latest NordVPN app for Windows](https://nordvpn.com/download/windows/).
If the above method failed to fix your issue, try the following:
1. Press the “Windows” key and the “R” key at the same time to open the "Run" window.
2. Type in "services.msc" (without the quotation marks) and press “Enter” to open the "Services" window.
3. Check if the “Task scheduler” is running — if it is not, right-click on the “Task scheduler” entry and select “Start.” You can also access the “Windows event log” from this window.
## NordVPN Kill Switch feature does not work
If the Kill Switch feature fails to stop specific apps, you can manually add their executable files (.exe) to the Kill Switch list in the NordVPN app:
1. Go to “Settings.”
2. Select “Kill Switch” in the left sidebar menu.
3. Click on “Add apps” under “App Kill Switch” and select the app’s executable file. For example, you would need to add the following file for Skype:C:\Program Files (x86)\Skype\Phone\Skype.exe
## No internet access when connected to a NordVPN server
If you’re getting disconnected from the internet when you connect to a VPN server, try the following to fix the problem:
* Connect to a different VPN server in the NordVPN app.
* Change your VPN connection protocol:
1. 1. [Switch to OpenVPN](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows) (UDP or TCP)
2. Switch to NordLynx
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Perform a network flush:
1. 1. Open the NordVPN application.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Network flush."
5. Restart your PC and try connecting to VPN servers again.
If the problem persists, reinstall the NordVPN app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## A certain feature of the application is not working properly
If you discover that a feature isn’t working as it should, follow these steps:
1. Open the "Settings" menu in the NordVPN app.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Reset app."
5. Re-launch the application.
If the problem persists, try the following:
* Update to the [latest NordVPN Windows app](https://nordvpn.com/download/windows/) version.
* Reinstall the NordVPN app:
1. 1. [Uninstall the NordVPN application](https://support.nordvpn.com/General-info/1047410452/How-to-uninstall-NordVPN-software.htm).
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## NordVPN is not working after an update
If your NordVPN Windows application has stopped working after an update, try the following to fix the problem:
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Uninstall the NordVPN app and reboot your Windows device, then download and install the latest version of the NordVPN Windows app.
## The NordVPN icon is missing
If the NordVPN application icon is missing from the NordVPN shortcut on your desktop, follow these steps:
1. Left-click the broken NordVPN app icon to select the shortcut.
2. Right-click the selected shortcut and choose “Delete.”
3. Right-click on your desktop, choose “New,” and select “Shortcut.”
4. Click “Browse,” find the NordVPN directory, and select the NordVPN executable file (.exe).
5. Name the shortcut and click “Finish.”
Alternatively, you can try reinstalling the NordVPN Windows app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
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Improve connection speed on Windows with NordVPN app
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If you are experiencing slow connection speed while connected to [NordVPN on Windows](https://nordvpn.com/download/windows/), try the following:
1. Make sure to use the latest version of NordVPN app. You can [uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and [install the latest version from our website](https://nordvpn.com/download/windows/).
2. Restart your device.
3. Restart your router or modem. If your router is set up with a VPN, and the speed is insufficient, try using VPN solely on your computer or phone.
4. If you are using Wi-Fi, switch to a wired connection.
5. Connect to a VPN server geographically closer to you.
6. Open the Settings menu and go to the Auto Connect tab. Disable Choose a VPN protocol and server automatically and select NordLynx in the VPN protocol field.
7. Try a different connection method/protocol on your device. Tutorials for various connection methods can be found [here](https://support.nordvpn.com/hc/en-us/sections/19326591402001-Windows)
Internet speed can also be directly affected by the condition of both your hardware and firmware. Here’s what we recommend:
1. Make sure you have the latest available drivers and software on your computer, including Ethernet adapter and motherboard drivers, BIOS updates, router firmware, etc.
2. Temporarily disable your firewall to see whether it will have an impact on your overall internet speed. If it does, check your firewall settings and remove unnecessary rules or consider using different firewall software.
3. Close any applications that may be transferring data in the background, e.g. software for downloading or file sharing.
4. Old and sometimes even new routers provided to you by your internet service provider often use outdated firmware or are technically poorly manufactured. This can directly impact your internet speed, so we recommend investing in a better router.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEw8gaJEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFI5%2BYdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzIwMzc5NzM2MzU0OTYxLUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1XaW5kb3dzLXdpdGgtTm9yZFZQTi1hcHAGOwhUOglyYW5raQg%3D--3e853bacd68e76eeee4c3c9614c4a0b5e48d6cb6
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How can I use NordLynx in the NordVPN app for Linux
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NordLynx is the technology we built around the WireGuard® protocol. It lets you experience WireGuard’s speed benefits without compromising your privacy.
1. Install the [NordVPN app for Linux](https://nordvpn.com/download/linux/). You can find tutorials for various distributions [here](https://support.nordvpn.com/hc/en-us/articles/19445292364689-Installing-and-using-NordVPN-on-Linux).
2. Enable WireGuard on the NordVPN app and connect to NordVPN by typing the following commands:nordvpn set technology nordlynxnordvpn c
WireGuard is a registered trademark of Jason A. Donenfeld.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHX7XGNEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFI5%2BYdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzIwMzk4NzExMTAxMzI5LUhvdy1jYW4tSS11c2UtTm9yZEx5bngtaW4tdGhlLU5vcmRWUE4tYXBwLWZvci1MaW51eAY7CFQ6CXJhbmtpCg%3D%3D--40617fc8c7d6512567e6d7801eee81e64b634f97
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Common Windows application issues
|
This article covers problems you may encounter when using NordVPN on Windows devices, including situations where NordVPN is not working on your Windows 10 device, or you have no internet access with NordVPN on Windows 10.
## “Error 1001” during installation
If you encountered “Error 1001” while trying to install the NordVPN app on Windows, follow these steps:
1. Update your Windows system using the “Windows update” tool.
2. Make sure you’re running the latest .NET Runtime version:
1. Click the “Start” button, type “control panel” in the search bar, and select the “Control panel” app.
2. Click “Programs” and select “Programs and features.”
3. Check the version number beside the “Microsoft .NET Framework” entry. If it is not version 4.8 or later, download the latest .NET Runtime version.
3. Temporarily disable your cybersecurity software (such as your antivirus and firewall) and try installing the NordVPN app for Windows again.
## Crash or freeze
If your NordVPN app keeps freezing, follow these steps:
1. Uninstall the NordVPN application.
2. [Update your Windows operating system to the latest available version](https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a).
3. Install the [latest NordVPN app for Windows](https://nordvpn.com/download/windows/).
If the above method failed to fix your issue, try the following:
1. Press the “Windows” key and the “R” key at the same time to open the "Run" window.
2. Type in "services.msc" (without the quotation marks) and press “Enter” to open the "Services" window.
3. Check if the “Task scheduler” is running — if it is not, right-click on the “Task scheduler” entry and select “Start.” You can also access the “Windows event log” from this window.
## NordVPN Kill Switch feature does not work
If the Kill Switch feature fails to stop specific apps, you can manually add their executable files (.exe) to the Kill Switch list in the NordVPN app:
1. Go to “Settings.”
2. Select “Kill Switch” in the left sidebar menu.
3. Click on “Add apps” under “App Kill Switch” and select the app’s executable file. For example, you would need to add the following file for Skype:C:\Program Files (x86)\Skype\Phone\Skype.exe
## No internet access when connected to a NordVPN server
If you’re getting disconnected from the internet when you connect to a VPN server, try the following to fix the problem:
* Connect to a different VPN server in the NordVPN app.
* Change your VPN connection protocol:
1. 1. [Switch to OpenVPN](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows) (UDP or TCP)
2. Switch to NordLynx
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Perform a network flush:
1. 1. Open the NordVPN application.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Network flush."
5. Restart your PC and try connecting to VPN servers again.
If the problem persists, reinstall the NordVPN app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## A certain feature of the application is not working properly
If you discover that a feature isn’t working as it should, follow these steps:
1. Open the "Settings" menu in the NordVPN app.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Reset app."
5. Re-launch the application.
If the problem persists, try the following:
* Update to the [latest NordVPN Windows app](https://nordvpn.com/download/windows/) version.
* Reinstall the NordVPN app:
1. 1. [Uninstall the NordVPN application](https://support.nordvpn.com/General-info/1047410452/How-to-uninstall-NordVPN-software.htm).
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## NordVPN is not working after an update
If your NordVPN Windows application has stopped working after an update, try the following to fix the problem:
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Uninstall the NordVPN app and reboot your Windows device, then download and install the latest version of the NordVPN Windows app.
## The NordVPN icon is missing
If the NordVPN application icon is missing from the NordVPN shortcut on your desktop, follow these steps:
1. Left-click the broken NordVPN app icon to select the shortcut.
2. Right-click the selected shortcut and choose “Delete.”
3. Right-click on your desktop, choose “New,” and select “Shortcut.”
4. Click “Browse,” find the NordVPN directory, and select the NordVPN executable file (.exe).
5. Name the shortcut and click “Finish.”
Alternatively, you can try reinstalling the NordVPN Windows app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
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Installing NordVPN (App Store) version on macOS
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From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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Error: NordVPN TAP failed; code 1603
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If you are getting an Error Code 1603 while trying to install the NordVPN TAP adapter, you should follow these steps to resolve the issue:
1. Go to Control Panel > Uninstall a Program / Programs and Features.
2. Locate the "NordVPN network TAP" click on it with the right mouse button, and choose "Uninstall."
3. Restart the computer.
4. Now install the TAP driver again according to your operating system:<https://downloads.nordcdn.com/drivers/windows/7/NordVPNTap/NordVPNTapSetup.exe> - Windows 7<https://downloads.nordcdn.com/drivers/windows/8/NordVPNTap/NordVPNTapSetup.exe> - Windows 8<https://downloads.nordcdn.com/drivers/windows/10/NordVPNTap/NordVPNTapSetup.exe> - Windows 10
5. Try to use the NordVPN application.
If the issue persists after following the steps above, try these instructions:
1. Open the Command Prompt using administrator privileges (you will find a tutorial on how to do that here: <https://whatvwant.com/run-command-prompt-as-administrator/>).
2. Run the following command:sfc /scannow
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Installing and using NordVPN on Windows 7 and 8.1
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We will stop updating the NordVPN app for older Windows versions.As Windows 7/8.1 10 32-bit no longer receive mainstream security updates from Microsoft, it becomes increasingly difficult to ensure security, reliability and provide the latest features of the NordVPN app.That being said we still recommend using the legacy version of the NordVPN client application for connecting to NordVPN servers on your Windows PC. To begin using the NordVPN Windows client application, download and install the NordVPN app on your Windows PC, log in, and connect to a NordVPN server. All of these steps will be covered in this tutorial. If you need a guide on installing and using NordVPN on a newer Windows system, follow the guide [here](https://support.nordvpn.com/hc/en-us/articles/19472023025169-Installing-and-using-NordVPN-on-Windows-10-and-11).
## Table of contents:
Downloading and installingSetting up the applicationChoosing between different serversNordVPN settings menu
* [General settings](
* [Auto-connect settings](
* [Kill Switch settings](
* [Split Tunneling](
* [Advanced settings](
* [My Account](
* [Dark Web Monitor](
## Downloading and installing the NordVPN app
1. Download the NordVPN app:[Download legacy app version for Windows 64-bit](https://downloads.nordcdn.com/apps/windows/NordVPN/latest/NordVPNSetup_x64.exe)[Download legacy app version for Windows 32-bit](https://downloads.nordcdn.com/apps/windows/NordVPN/latest/NordVPNSetup_x86.exe)
2. Go to your Downloads folder and double-click the NordVPNSetup.exe file. 
3. A pop-up window may ask you if you allow the app to make changes to your device. Click Yes.
4. The installer window will open. Click Next.
5. Tick the boxes if you want shortcuts for the NordVPN app on your Desktop and/or the Start menu, then click Next and Install.
6. The installer will proceed with the installation process. Once it’s complete, you will be asked if you want to launch NordVPN right away. Click Finish to complete the setup.
## Setting up and using NordVPN
1. Click on the NordVPN logo on your desktop, and after the app loads up, click Log In to continue.
2. Your browser will open up and load the Nord Account login page. First, enter your username or email address, press Continue, and then enter your password.
3. To start using NordVPN straight away, you can simply press on Quick Connect, wait till you see the status change from Unprotected to Protected and you're good to go for a secure and private session!However, for the full understanding of what the NordVPN app offers, let's briefly go over what you can find on the main screen and then in the settings menu.
1. Search bar: one of the ways you can connect to NordVPN servers. Use the search bar to find specific servers by typing in the name of the country, city, the server number or the specialty server type. Learn more about [VPN servers.](https://nordvpn.com/servers/)
2. Specialty servers: NordVPN offers multiple categories of servers, each one with its own unique benefits. We have a dedicated article explaining the different types in detail: What do the different server categories mean?
3. All countries: a list of countries you can connect to. Hovering over a country's name reveals additional options, such as specifying the city (if applicable) and server name.
4. Quick Connect: this option automatically connects you to the fastest and closest NordVPN server.
5. Threat protection: an innovative solution for dealing with malware, web tracking, malicious ads and more! Read about it here: Threat Protection.
6. Settings menu: clicking on this cogwheel icon reveals additional options which we explain below.
## Choosing between different NordVPN servers
Using the search bar. You can connect to specific servers by typing in a category, region, or a specific server number with a hashtag (e.g. United States #4672) to find what you need.Using the All Countries list or the Servers map. Click on the nodes on the map or on the specific country in the list to connect to the best server in the given location. Clicking on the three dots next to the country name reveals additional connection options, such as the ability to select the specific city and server. 
## NordVPN settings menu
In the Settings tab, you can set up the application to your liking. To open the settings menu, press on the cogwheel icon in the bottom left corner. 
## General settings
* Launch at Windows startup makes NordVPN run automatically when you start your computer. Enabled by default.
* Launch the app minimized displays the NordVPN icon only in the Windows system tray when the computer starts (instead of opening the main window). Enabled by default.
* Show VPN connection status notifications shows Windows notifications each time you connect or disconnect from a server. Enabled by default.
* Threat Protection: block ads and malicious websites protects you from intrusive ads, malware sites, phishing links, and other threats.
* Select app language from the Language dropdown menu. You can select English, Spanish, French, or German.
* In the left sidebar, you can also access your account details. The Logout button is also at the bottom.
## Auto-connect settings
* Always when the app launches makes the app connect to a server automatically upon starting when using an Ethernet connection or Wi-Fi network. It does not apply to Trusted Wi-Fi networks. Disabled by default.
* Auto-connect on Wi-Fi makes the app connect to a server automatically when you connect to a network: Unsecure networks or Always. Disabled by default.Unsecure networks: connect to a server automatically when you connect to an unsecure Wi-Fi network. Unsecure wireless networks are networks without a password and/or networks with weak encryption. It only works while connecting to a new Wi-Fi network or switching the Wi-Fi network. It does not apply to an Ethernet connection and Trusted Wi-Fi networks. The setting allows you to disconnect after being auto-connected.Always: applies only to Wi-Fi networks. Make the app connect to a server automatically when using Wi-Fi that is not trusted. You will not be able to disconnect unless you trust your current Wi-Fi or disable auto-connect.
* Choose a VPN protocol and server automatically lets the app choose a VPN protocol and server automatically. Enabled by default.
* VPN protocol (visible after disabling the Choose a VPN protocol and server automatically option). UDP is mainly used for streaming and downloading. TCP is more reliable, but also a little slower, and is usually used for web browsing. NordLynx is used by default.
* Auto-connect to lets you select your preferred country or server type, which the app will automatically connect to. You will be able to select a specific city after you select a preferred country.
* Trusted Wi-Fi networks disables Auto-connect on specific Wi-Fi networks. For example, you can make an exception for your home Wi-Fi if you trust it.IMPORTANT NOTE: you will lose internet connectivity while connected to a Trusted Wi-Fi with enabled Internet Kill Switch.
## Kill Switch
* Internet Kill Switch cuts off your internet connection when you’re disconnected from secure NordVPN servers. Disabled by default.
* App Kill Switch shuts down specified programs if you lose VPN connection. For example, if you add Skype to the list, NordVPN will close it whenever you disconnect. Since it takes a few seconds to reach a secure VPN server, this will prevent your data from leaking upon automatically reconnecting to the internet. Disabled by default.
## Split Tunneling
* Split tunneling allows you to exclude applications from the VPN connection. In other words, the apps which you select to add into the split tunneling feature will allow them to stay unaffected by NordVPN.
## Advanced settings
* Custom DNS lets you specify a particular DNS server for the NordVPN application.
* Obfuscated Servers enable you to bypass network restrictions, such as firewalls. This is recommended for countries with restricted network access.
* Invisibility on LAN makes your computer invisible to others on the same local area network (LAN). Keep in mind that once enabled, you will not be able to connect to devices on the same LAN, like printers. Disabled by default.
* Diagnostics runs the NordVPN diagnostics tool if you’re having technical issues. Collect the diagnostic data and provide the ticket ID to our support staff for further assistance. If the diagnostics tool does not give you a ticket ID, you can send the .zip file to our support staff instead.
## My Account
* This section will provide you with the information about your subscription as well as an option to change your password and activate the Two-factor authentication. You can also download our application for other operating systems.
## Dark Web Monitor
* Become notified in case there is a leak of your information related to the email used with NordVPN. Read more about the feature in [our dedicated section](https://nordvpn.com/features/dark-web-monitor/). 
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFfQ36uEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHgkNwdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzE5NDQxMTQwMzI2Mjg5LUluc3RhbGxpbmctYW5kLXVzaW5nLU5vcmRWUE4tb24tV2luZG93cy03LWFuZC04LTEGOwhUOglyYW5raQg%3D--86831c978611ba94f7b55068a51182059c207151
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Is NordVPN down?
|
When a NordVPN server is down, it’s removed from the app’s server list. All NordVPN servers you see on the app should be online.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFu1tFWEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHgkNwdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0MDk2OTc4NDQ5LVVuYWJsZS10by1jb25uZWN0LXRvLU5vcmRWUE4tc2VydmVycwY7CFQ6CXJhbmtpCQ%3D%3D--7f79d33d01995d18907ae89a24042d02be18a970
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Unable to connect to NordVPN servers
|
Several different factors may interfere with your NordVPN connection. Here’s what may help fix the problem.
## Operating system-specific NordVPN connection guides
If you are experiencing issues connecting on any of the operating systems below, try following these VPN troubleshooting guides:
* [Troubleshooting connectivity on Windows](https://support.nordvpn.com/hc/en-us/articles/19748510235921-Troubleshooting-NordVPN-connectivity-on-Windows)
* [Troubleshooting connectivity on Android](https://support.nordvpn.com/hc/en-us/articles/20041281541777-Troubleshooting-connectivity-on-Android)
* [Troubleshooting connectivity on iOS](https://support.nordvpn.com/hc/en-us/articles/20397808850833-Troubleshooting-connectivity-on-iOS)
* [Troubleshooting connectivity of Linux app](https://support.nordvpn.com/hc/en-us/articles/20398047039889-Troubleshooting-NordVPN-connectivity-issues-on-Linux)
* [Troubleshooting connectivity on macOS](https://support.nordvpn.com/hc/en-us/articles/19920758451345-NordVPN-not-connecting-on-Mac)
## General NordVPN connection tips
These tips may help if your NordVPN server is down or if NordVPN is stuck on “connecting”:
* If you can’t connect to a specific server, try a few different NordVPN servers. You can use the auto-connect feature or the NordVPN server locator tool to find the right server for you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
* On the NordVPN app, log out of your account and log back in. Try connecting again.
* [Uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software), reboot your device, and [install the app again](https://support.nordvpn.com/hc/en-us/articles/20289779952017-How-to-start-using-NordVPN). Try connecting to a server now.
* Try using a different connection method/protocol for your device.
## Is NordVPN down?
When a NordVPN server is down, it’s removed from the app’s server list. All NordVPN servers you see on the app should be online.
If you can’t connect to a server and the solutions above don’t work, your device or network may be causing the problem. To check if that’s the case, try using NordVPN on a different device on the same network.
For example, if NordVPN doesn’t work on your Android phone, try using it on your PC. If both devices don’t connect, you may be experiencing network issues. If your PC connects successfully, you may need to reconfigure your phone.
## Connecting from a country with internet restrictions
If you can’t connect from a country with internet restrictions, you may find a solution in this article:
* [Connecting from a country with internet restrictions](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-from-a-country-with-internet-restrictions).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFu1tFWEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHgkNwdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0MDk2OTc4NDQ5LVVuYWJsZS10by1jb25uZWN0LXRvLU5vcmRWUE4tc2VydmVycwY7CFQ6CXJhbmtpCQ%3D%3D--7f79d33d01995d18907ae89a24042d02be18a970
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How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHgkNwdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQo%3D--1bff822cd5e7feb65f5e0d06b7a8c3a14c50b172
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Connect to NordVPN using Linux Terminal
|
Note: We have a separate set of instructions on how to set up the NordVPN application for Linux, and you can download NordVPN for Linux here.
Please note that since Linux has a lot of different distributions, the configuration interfaces may vary.
1. Open Terminal (keyboard shortcut: Ctrl + Alt + T).
2. Disable IPV6. Click here to learn how.
3. Only after disabling IPV6, install the OpenVPN client by entering:
* sudo apt-get install openvpnYou may be asked to enter your user password to confirm your identity.
4. Navigate to the OpenVPN configuration directory with the command:
* cd /etc/openvpn
5. Download the OpenVPN configuration files with the command:
* sudo wget https://downloads.nordcdn.com/configs/archives/servers/ovpn.zipIn case you get ERROR: The certificate of `nordvpn.com’ is not trusted., install the ca-certificates package with the command:
* sudo apt-get install ca-certificates
6. If you do not have the unzip package installed, download it by typing:
* sudo apt-get install unzip
7. Extract ovpn.zip with the command:
* sudo unzip ovpn.zip
8. Remove the files you will no longer use:
* sudo rm ovpn.zip
9. Enter the directory where the server configurations are located. These folders are named either ovpn_udp or ovpn_tcp:
* cd /etc/openvpn/ovpn_udp/
* cd /etc/openvpn/ovpn_tcp/
10. To see the list of all available servers, enter the following command:
* ls -al
11. Choose a server to connect to.For this tutorial, we used us2957.nordvpn.com, but you should connect to the server suggested to you at the [NordVPN server recommendation tool](https://my.nordaccount.com/dashboard/nordvpn/manual-configuration/server-recommendation/). You can find the server hostname right under the server title.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
1. Start OpenVPN with a chosen configuration by entering one of the following commands:
* sudo openvpn [file name]
* sudo openvpn us2957.nordvpn.com.udp.ovpn
* sudo openvpn /etc/openvpn/ovpn_udp/us2957.nordvpn.com.udp.ovpn
2. OpenVPN will ask you for your credentials. Enter your NordVPN service credentials.
1. You have successfully connected to VPN. To disconnect, open Terminal and press Ctrl + C on your keyboard.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHPZf1WEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEk3NcdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0ODI3Nzk1MzQ1LUNvbm5lY3QtdG8tTm9yZFZQTi11c2luZy1MaW51eC1UZXJtaW5hbAY7CFQ6CXJhbmtpBg%3D%3D--5c3c2da2cfb015f3d645cca7b8bcc555770a6ba5
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Installing NordVPN on Linux distributions
|
In this article, we'll guide you through NordVPN installation and usage on Linux. We offer .deb and .rpm packages that are compatible with Debian, Ubuntu, Elementary OS, Linux Mint, Fedora, QubesOS, RHEL, CentOS, and openSUSE systems. The NordVPN native application is the recommended option for connecting to NordVPN servers on your Linux device. We designed it with your experience in mind, giving you features like auto-connect, automated Kill Switch, and Threat Protection.
## Table of contents:
* [Installing NordVPN on Linux](
* [Using NordVPN on Linux](
* [Logging in](
* [Account and settings](
* [Specialty servers](
* [Features and configurations](
* [LAN discovery and allowlists](
## Installing NordVPN on Linux
To start using the NordVPN application for Linux, you need to [download the NordVPN Linux client](https://nordvpn.com/download/linux/). You can do that in 2 ways:
1. By [downloading a Snap package](https://snapcraft.io/nordvpn).Snaps are app packages for desktop, cloud, and IoT that are easy to install, secure, cross-platform, and dependency-free. If you do not have Snap pre-installed, you may follow [Snap setup guides for various Linux distributions](https://snapcraft.io/docs/installing-snapd#:~:text=Zorin%20OS-,Without%20snap,-For%20distributions%20without).Please note that currently, we still do not support arm64, but our developers are working on this.
2. By working in the terminal:
1. Open the terminal;
2. Write the command below:
```
sh <(curl -sSf https://downloads.nordcdn.com/apps/linux/install.sh[](https://downloads.nordcdn.com/apps/linux/install.sh))
```
3. Following any on-screen instructions.
Note: If you do not have a curl package, evidenced by the fact that the above does not work, you can alternatively use this command:
```
sh <(wget -qO - https://downloads.nordcdn.com/apps/linux/install.sh)
```
Additionally, if you receive the following issue: Whoops! Permission denied accessing /run/nordvpn/nordvpnd.sock, all you need to do is write the following command:
```
sudo usermod -aG nordvpn $USER
```
and then reboot your device.
## Using NordVPN on Linux
After you have installed the NordVPN application, you can start using it!
Please note that in NordVPN Linux application version 3.18.4, network traffic from the LAN through a VPN-connected computer is blocked by default. To unblock LAN traffic, turn LAN discovery ON or add to the allowlist any subnet or IP traffic to be forwarded.
### Logging in
If you're using a Linux device without a graphical user interface, follow our guide on logging in to NordVPN on Linux devices without GUI.
If you're using a Linux device with a graphical user interface, you can start using it with the commands below:
1. Log in to your NordVPN account by using this command:
```
nordvpn login
```
2. Connect to a NordVPN server by using the command below:
```
nordvpn connect
```
### Account and settings
Here you can find the list of available NordVPN commands for Linux.
Access the NordVPN client settings:
---
```
nordvpn
```
Get an extensive explanation of all commands:
```
man nordvpn
```
See the list of available commands or help for a specific command:
```
nordvpn help
```
| or | ```
nordvpn h
```
Log in or log out:
```
nordvpn login
```
| or | ```
nordvpn logout
```
Connect to a recommended NordVPN server:
```
nordvpn connect
```
| or | ```
nordvpn c
```
Connect to a specific server (e.g. nordvpn connect uk715):
```
nordvpn connect <country_code server_number>
```
Disconnect from the VPN:
```
nordvpn disconnect
```
| or | ```
nordvpn d
```
See account information:
```
nordvpn account
```
Register a new user account:
```
nordvpn register
```
Rate your last connection quality (1-5):
```
nordvpn rate
```
See the current settings:
```
nordvpn settings
```
See the connection status:
```
nordvpn status
```
See the country list:
```
nordvpn countries
```
See the city list (e.g.: nordvpn cities united_states):
```
nordvpn cities
```
See a list of available server groups:
```
nordvpn groups
```
### Specialty servers
Connect to the closest Double VPN server:
---
```
nordvpn c double_vpn
```
Connect to a specific country using Double VPN servers:
```
nordvpn connect --group double_vpn <country_code>
```
Connect to a P2P server:
---
```
nordvpn connect p2p
```
Connect to a specific country using P2P servers:
```
nordvpn connect --group p2p <country_code>
```
Connect to a Dedicated IP server:
---
```
nordvpn connect Dedicated_IP
```
### Features and configurations
Set a configuration option:
---
```
nordvpn set
```
| or | ```
nordvpn s
```
Enable or disable Threat Protection:
```
nordvpn set threatprotectionlite on
```
| or | ```
nordvpn set threatprotectionlite off
```
Enable or disable Kill Switch:
```
nordvpn set killswitch on
```
| or | ```
nordvpn set killswitch off
```
Enable or disable auto-connect:
```
nordvpn set autoconnect on
```
| or | ```
nordvpn set autoconnect off
```
Set a specific server for automatic connection (e.g.: nordvpn set autoconnect on us2435):
```
nordvpn set autoconnect on <country_code+server_number>
```
Enable or disable notifications:
```
nordvpn set notify on
```
| or | ```
nordvpn set notify off
```
Set custom DNS (you can set up a single DNS or two, just add spaces in between):
```
nordvpn set dns 1.1.1.1
```
| or | ```
nordvpn set dns 1.1.1.1 1.0.0.1
```
[Switch between UDP and TCP protocols](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP):
```
nordvpn set protocol udp
```
| or | ```
nordvpn set protocol tcp
```
Enable or disable [obfuscated servers](https://nordvpn.com/features/obfuscated-servers/):
```
nordvpn set obfuscate on
```
| or | ```
nordvpn set dobfuscate off
```
Set connection technology (OpenVPN or [NordLynx](https://nordvpn.com/blog/nordlynx-protocol-wireguard/)):
```
nordvpn set technology OpenVPN
```
| or | ```
nordvpn set technology NordLynx
```
Turn [Meshnet](https://nordvpn.com/meshnet/) on or off on your device:
```
nordvpn set meshnet on
```
| or | ```
nordvpn set meshnet off
```
To enable or disable the [post-quantum protection in NordVPN](https://support.nordvpn.com/hc/en-us/articles/30046321712529-NordVPN-Post-quantum-encryption-explained):
```
nordvpn set pq on
```
| or | ```
nordvpn set pq off
```
### LAN discovery and allowlists
Enable or disable LAN discovery:
---
```
nordvpn set lan-discovery enable
```
| or | ```
nordvpn set lan-discovery disable
```
Get more information on LAN discovery:
```
nordvpn set lan-discovery --help
```
Add or remove a rule to allowlist a specified incoming port (you can allowlist multiple ports — just separate their numbers with a space):
```
nordvpn whitelist add port <port>
```
| or | ```
nordvpn whitelist remove port <port>
```
Add or remove a rule to allowlist a specified subnet:
```
nordvpn whitelist add subnet <subnet>
```
| or | ```
nordvpn whitelist remove subnet <subnet>
```
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFrCUVeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEk3NcdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJQL2hjL2VuLXVzL2FydGljbGVzLzIwMTk2MDk0NDcwOTI5LUluc3RhbGxpbmctTm9yZFZQTi1vbi1MaW51eC1kaXN0cmlidXRpb25zBjsIVDoJcmFua2kH--f83e1bd992a306ffe867a5a662c07227bd9bd1ad
|
How to set up a manual connection on Windows using OpenVPN
|
The OpenVPN GUI application is an alternative option to connecting to NordVPN servers on your Windows PC. If you prefer manual connection and tinkering with open-source software, this is a good way of connecting to NordVPN. That said, it lacks the additional features of the [NordVPN native app](https://support.nordvpn.com/hc/en-us/articles/19441140326289-Installing-and-using-NordVPN-on-Windows-7-and-8-1), but it still uses the same VPN protocol — OpenVPN. It's also more complicated to set up, so here are instructions to guide you through the process.
1. [Download the OpenVPN GUI application](https://build.openvpn.net/downloads/releases/).Note: Make sure to choose the application version according to your Windows device version:For Windows 64-bit;For Windows ARM64;For Windows 32-bit.
2. Open the installation file and follow the instructions in the setup wizard.
3. Once the application is installed, [download the NordVPN server configuration files](https://my.nordaccount.com/dashboard/nordvpn/manual-configuration/openvpn/). The OpenVPN app uses them to connect to specific NordVPN servers.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Go to the folder where you downloaded the configuration files, select them all, then right-click and choose “Copy.”
2. Paste the configuration files to this directory:
```
C:\Program Files\OpenVPN\config\
```
5.1. To quickly find the OpenVPN\config\ folder, right-click the OpenVPN GUI shortcut on your desktop and select “Open file location.”5.2. Once you're there, click the parent OpenVPN folder in the address bar.Open the "Config" folder.5.3. Paste the copied configuration files in the folder by right-clicking anywhere in the folder and selecting "Paste":Click "Continue" to allow the files to be extracted to the folder.Note: if you are using Windows 10, add an extra line in the configuration files to prevent possible DNS leaks:
To do that, open the downloaded .ovpn configuration file with any text editor and paste this line:block-outside-dnsSave the file before proceeding to the next step of this tutorial.
3. Now that the configuration files are in the proper folder for the application to detect them, open the OpenVPN GUI app by double-clicking the shortcut on your desktop.
4. Allow the application to make changes to your device because they are necessary for a VPN connection.
5. The application will start running in the system tray, which is the notification area next to your device’s clock:It might also be in the hidden system tray area:
6. Right-click on the application icon, hover over one of the servers, and click “Connect.”
7. Enter your NordVPN service username and password, then click “OK.”
1. In a few seconds, the application will connect and close the window. The system tray icon will turn green and show your connection status when you hover over it.
And that's it! You should be successfully connected. To disconnect, right-click on the application icon, hover over the server, and click “Disconnect.”
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGgK032EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEk3NcdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJhL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ5NTU0MzMxNzkzLUhvdy10by1zZXQtdXAtYS1tYW51YWwtY29ubmVjdGlvbi1vbi1XaW5kb3dzLXVzaW5nLU9wZW5WUE4GOwhUOglyYW5raQg%3D--c28e7a35979c316af3c859532cb2095a5f5dc067
|
How to put OpenVPN on your command path on Windows
|
Windows 10 and Windows 8
1. In Search, search for and then select: System (Control Panel)
2. Click the Advanced system settings link.
3. Click Environment Variables. In the section System Variables, find the PATH environment variable and select it. Click Edit. If the PATH environment variable does not exist, click New.
4. In the Edit System Variable (or New System Variable) window, specify the value of the bin folder in the OpenVPN installation location, by default, it is C:\Program Files\OpenVPN\bin. Click OK. Close all remaining windows by clicking OK.
5. Reopen Command prompt window, and run this command to check if OpenVPN works:openvpn --version.
Windows 7
1. From the desktop, right click the Computer icon.
2. Choose Properties from the context menu.
3. Click the Advanced system settings link.
4. Click Environment Variables. In the section System Variables, find the PATH environment variable and select it. Click Edit. If the PATH environment variable does not exist, click New.
5. In the Edit System Variable (or New System Variable) window, specify the value of the specify the value of the bin folder in the openvpn installation location, by default it is C:\Program Files\OpenVPN\bin. Click OK. Close all remaining windows by clicking OK.
6. Reopen Command prompt window, and run this command to check if openvpn works:openvpn --version
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHfrRweEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEk3NcdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJZL2hjL2VuLXVzL2FydGljbGVzLzE5OTIwNTM5NDc1NzI5LUhvdy10by1wdXQtT3BlblZQTi1vbi15b3VyLWNvbW1hbmQtcGF0aC1vbi1XaW5kb3dzBjsIVDoJcmFua2kJ--a14dde62f37d8e0ecc3ec77e89ef84c0aede999a
|
How do I know, if I have connected successfully
|
If you want to double-check whether your connection is secure after connecting to a NordVPN server, you can do so using either of the following methods:
* Go to [nordvpn.com](https://nordvpn.com/?_gl=1*1tc1o2r*_ga*ZmE4YzFhMjAtOTU5Yi00NDZlLTg0NTktYmM5ZjBlMzY1ZDE0*_ga_LEXMJ1N516*MTY5NzcxMDIwMS4yNzYuMS4xNjk3NzI1NTQyLjQ4LjAuMA..*_gcl_au*MTM4MTkxMTIwLjE2OTY5NDUwNTg.*FPAU*MTM4MTkxMTIwLjE2OTY5NDUwNTg.&_ga=2.119529354.2018442498.1697524322-fa8c1a20-959b-446e-8459-bc9f0e365d14). If the connection is successful, the bar at the top of the page should say that your status is Protected.
* Check what your IP address is [here](https://nordvpn.com/what-is-my-ip/). If the connection is successful, it should be different from the one assigned to you by your ISP.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFTUkC4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFLRxjZEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzE5NDgzMDUwNzkxODI1LUhvdy1kby1JLWtub3ctaWYtSS1oYXZlLWNvbm5lY3RlZC1zdWNjZXNzZnVsbHkGOwhUOglyYW5raQk%3D--8fa3be532e4f08b6c9036f4b5f0d6ba1b17db149
|
How to log in to NordVPN on Linux devices without a GUI
|
To log in to NordVPN on your Linux machine without a graphical user interface, enter one of the following commands:
* nordvpn login command with the --token flag
* nordvpn login command with the --callback flag
When using the token login method, follow these steps:
1. Log in to [Nord Account](https://my.nordaccount.com/).
2. Find NordVPN under the Services menu.
3. Locate the Access token tab down below.
4. Click on Generate new token.
5. Pick either token: one that expires in 30 days or one that doesn’t expire. Proceed to Generate token.
6. Click Copy and close.
7. On your Linux machine, run the command: nordvpn login --token <your_token> and replace <your_token> with the copied token.
For example:
```
nordvpn login --token 3fe460ksdnf415e45908cec9f9bdbadf7a456a6dfb35dc2c58xxxxx
```
If you choose the callback login method:
1. Run the command: nordvpn login.
2. You'll receive a URL. Open it on any device that supports a browser.
3. Finish the login process.
4. Right-click on the Continue button and copy the link address.
5. Run the command: ”nordvpn login --callback "<URL>" and replace <URL> with the copied link address.
For example:
```
nordvpn login --callback "nordvpn://login?action=login&exchange_token=MGFlY2E1N
mE4YjM2NDM4NjUzN2VjOWIzYWM3ZTU3ZDliNDdiNzRjZTMwMjE5Yjk
zZTNhNTI3ZWZlOTIwMGJlOQ%3D%3D&status=done"
```
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGuVV9lEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEk3NcdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJeL2hjL2VuLXVzL2FydGljbGVzLzIwMjI2NjAwNDQ3NjMzLUhvdy10by1sb2ctaW4tdG8tTm9yZFZQTi1vbi1MaW51eC1kZXZpY2VzLXdpdGhvdXQtYS1HVUkGOwhUOglyYW5raQo%3D--cd61ce2c5955ffd694f515cd7ad3a874ffa23e38
|
How to disable IPv6 on Linux
|
While both internet service providers and IT experts caution users against disabling IPv6 on Linux devices permanently, it’s OK to turn the protocol off temporarily when troubleshooting network issues. In this article, we will teach you how to disable IPv6 on your Linux device.
### Red Hat-based distributions
Here's how to disable IPv6 on Linux if you’re running a Red Hat-based system:
1. Open the terminal window.
2. Change to the root user.
3. Type these commands: sysctl -w net.ipv6.conf.all.disable_ipv6=1sysctl -w net.ipv6.conf.default.disable_ipv6=1sysctl -w net.ipv6.conf.tun0.disable_ipv6=1
4. To re-enable IPv6, type these commands:sysctl -w net.ipv6.conf.all.disable_ipv6=0sysctl -w net.ipv6.conf.default.disable_ipv6=0sysctl -w net.ipv6.conf.tun0.disable_ipv6=0sysctl -p
### Debian-based distributions
Here's how to disable IPv6 on Linux if you’re running a Debian-based machine.
1. Open the terminal window.
2. Type this command:sudo nano /etc/sysctl.conf
3. Add the following at the bottom of the file:net.ipv6.conf.all.disable_ipv6 = 1net.ipv6.conf.default.disable_ipv6 = 1net.ipv6.conf.lo.disable_ipv6 = 1net.ipv6.conf.tun0.disable_ipv6 = 1
4. Save and close the file.
5. Reboot your device.
6. To re-enable IPv6, remove the above lines from /etc/sysctl.conf and reboot your device.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE18vNWEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEWD8wdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJDL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0NjY5MjI0MzM3LUhvdy10by1kaXNhYmxlLUlQdjYtb24tTGludXgGOwhUOglyYW5raQY%3D--93ebcd8d2ddae3fc43111768fce624514a34ea21
|
How to disable IPv6
|
If you are having issues related to IPv6 leaking on your connection you can disable it on your device.To do so you can follow these guides:
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19919186892305-How-to-disable-IPv6-on-Windows)
* [MacOS](https://support.nordvpn.com/hc/en-us/articles/19924913336081-How-to-disable-IPv6-on-macOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20164669224337-How-to-disable-IPv6-on-Linux)
* [Android](https://support.nordvpn.com/hc/en-us/articles/20323519060625-How-to-disable-IPv6-on-Android-LTE)
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHOdVGCEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEWD8wdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI6L2hjL2VuLXVzL2FydGljbGVzLzIwMzUwOTIxNzIzNDA5LUhvdy10by1kaXNhYmxlLUlQdjYGOwhUOglyYW5raQc%3D--a955ac6e17d36e83facbfb83dab99a52f1f1fbd9
|
What is the IPv6 leak?
|
Most of the current websites support only IPv4, while there are quite a few internet service providers (ISPs) that support both IPv4 and IPv6.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEUOmdyEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEWD8wdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMjgyNTY3NDMxMTg1LUhvdy10by1hdm9pZC1hbi1JUHY2LUxlYWstd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kI--65c355f36d88bb7516798fabdb69f4c243eb3fdc
|
How does NordVPN protect you from IPv6 leaks?
|
NordVPN has integrated IPv6 leak protection. You can read more about it here: <https://nordvpn.com/blog/nordvpn-implements-ipv6-leak-protection/>
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEUOmdyEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEWD8wdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMjgyNTY3NDMxMTg1LUhvdy10by1hdm9pZC1hbi1JUHY2LUxlYWstd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kI--65c355f36d88bb7516798fabdb69f4c243eb3fdc
|
How else can you protect yourself from IPv6 leak?
|
You can disable IPv6 in your network completely by changing your router configuration. Each router is different but most have the ability to turn IPv6 completely off - in that case, you won't have to change anything in your devices.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEUOmdyEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEWD8wdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMjgyNTY3NDMxMTg1LUhvdy10by1hdm9pZC1hbi1JUHY2LUxlYWstd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kI--65c355f36d88bb7516798fabdb69f4c243eb3fdc
|
How to avoid an IPv6 Leak with NordVPN
|
## What is the IPv6 leak?
Most of the current websites support only IPv4, while there are quite a few internet service providers (ISPs) that support both IPv4 and IPv6.
Here is a real-life example: your ISP is using both protocols and you are connecting to some website or service which supports only IPv4. This is where IPv6 leak may happen - the requests you are sending to that website or service will contain both your IPv4 and IPv6 IP addresses.
It can happen even if you are using a VPN but this is not the case with NordVPN.
## How does NordVPN protect you from IPv6 leaks?
NordVPN has integrated IPv6 leak protection. You can read more about it here: <https://nordvpn.com/blog/nordvpn-implements-ipv6-leak-protection/>
Depending on your device and/or network, you can disable the usage of IPv6 altogether - in 99.9% cases it will have no extra effect on your internet usage - IPv6 adoption process is slow, and almost all services allow access through IPv4.
## How else can you protect yourself from IPv6 leak?
You can disable IPv6 in your network completely by changing your router configuration. Each router is different but most have the ability to turn IPv6 completely off - in that case, you won't have to change anything in your devices.
For information on how to disable it on your router, check your router's user manual. If you are not able to disable it on the network (for example, when using public networks), you can disable it on your device instead:
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19919186892305-How-to-disable-IPv6-on-Windows)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19924913336081-How-to-disable-IPv6-on-macOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20164669224337-How-to-disable-IPv6-on-Linux)
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEUOmdyEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEWD8wdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMjgyNTY3NDMxMTg1LUhvdy10by1hdm9pZC1hbi1JUHY2LUxlYWstd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kI--65c355f36d88bb7516798fabdb69f4c243eb3fdc
|
AsusWRT Merlin setup with NordVPN
|
Fortunately, you can use NordVPN with your Asus router. These instructions will help you set up an OpenVPN connection with NordVPN on your ASUS router flashed with AsusWRT-Merlin firmware. The instructions were made using an ASUS RT-AC87U router with version 384.19 of the AsusWRT-Merlin firmware.
1. Log in to the control panel of your router. To do this, open your internet browser and in the address bar enter the router’s address, which is 192.168.1.1 by default. A prompt will appear, asking you to enter your username and password. If you have never changed the username or password, enter the default values admin for the username and admin for the password.
2. Once you have signed in, select VPN in the left sidebar.
3. In the VPN section, go to the OpenVPN Clients tab.
4. Now you need to download the OpenVPN configuration files.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
1. Go back to the router’s control panel and click Choose File….
2. Select the configuration file you have just downloaded and press Open. If you need help deciding which configuration file to choose, feel free to contact our customer support team.We recommend using UDP files that have udp1194 in their names. It means that the configuration will use UDP, which is faster than TCP.
3. Click Upload and wait for the page to refresh.
4. Once the page has refreshed, most fields will be filled in automatically, except for your NordVPN service username and password — you will have to type those in manually.
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. Set Accept DNS Configuration to Strict if you are planning to use NordVPN on all your home network devices or Exclusive if you will use it on specific devices. We recommend setting it to Strict.
2. In the Custom Configuration field, enter this text:remote-cert-tls serverremote-randomnobindtun-mtu 1500tun-mtu-extra 32mssfix 1450persist-keypersist-tunping-timer-remreneg-sec 0#log /tmp/vpn.log
3. Now you need to configure NordVPN’s DNS settings. In the left sidebar, click WAN. In the Connect to DNS Server automatically field, select No and fill in NordVPN’s DNS servers as follows:103.86.96.100103.86.99.100
4. Click Apply at the bottom of the page and wait a few seconds for the changes to apply. If you can see the green ON button, congratulations – you are now connected! You can verify this by going back to the VPN Status tab or by checking your IP address on [our website](https://nordvpn.com/) (you will find your connection status, along with your IP address and ISP, at the top of the page).
Optional Kill Switch setup (for advanced users):
Here’s how to set up the Kill Switch feature on AsusWRT Merlin firmware:
1. Go to VPN > OpenVPN Client.
2. Under Advanced Settings, select Redirect Internet Traffic: Policy Rules
3. A new option will appear, Block routed clients if tunnel goes down. Enable it.
4. Under Rules for routing client traffic through the tunnel, add your whole network:Description: all devicesSource IP: 192.168.1.0/24 (if you have a different network or subnet mask, change accordingly)Destination IP: leave blankIface: VP
If you're wondering what other opportunities there are for using NordVPN with a router, here are some more compatible routers.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGGiO96EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFLRxjZEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzIwMzE5MjE0MDExOTIxLUFzdXNXUlQtTWVybGluLXNldHVwLXdpdGgtTm9yZFZQTgY7CFQ6CXJhbmtpCg%3D%3D--90eacd6c6d471248c5cab111684ad3bd058a47ee
|
How to disable IPv6 on macOS?
|
In order to disable IPv6 on newer OS X versions, you will need to run a command through the Terminal application. Please note that any changes to the network preferences may revert this setting and the command may need to be run again.
1. Open Finder2. Click on Applications3. Click on Utilities Folder4. Double Click on the Terminal app5. Run the following command in the terminal window:
sudo networksetup -listallnetworkservices
This will list all of your network interfaces and their names.
6. Identify the network interface you are using, most commonly Ethernet or Wi-Fi. Use the following command in the terminal window to disable IPv6 on that interface. Please note that you may have to use quote marks to envelope the interface name. A few examples:
sudo networksetup -setv6off Ethernetsudo networksetup -setv6off Wi-Fi
You will be prompted to enter your OS X administrator password. Afterwards, IPv6 will be disabled.While usually not necessary, if you wish to re-enable IPv6 on your device, you can simply run this command in the terminal:
sudo networksetup -setv6automatic Wi-Fisudo networksetup -setv6automatic Ethernet
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGvYSEfEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEWD8wdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJDL2hjL2VuLXVzL2FydGljbGVzLzE5OTI0OTEzMzM2MDgxLUhvdy10by1kaXNhYmxlLUlQdjYtb24tbWFjT1MGOwhUOglyYW5raQk%3D--51f07bab4cd631647216783194d96bd0cd43781e
|
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