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How to connect to your dedicated IP on Windows
With a NordVPN dedicated IP, you get faster speeds, less CAPTCHA requests and increased security. NordVPN's dedicated IP is a unique IP that is assigned to a specific server, which ensures that you have your own private connection. In this article, we will cover how to locate and connect to your [dedicated IP](https://...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGQ2fucEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHKRatxEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NDQ5NTM3NjgxLUhvdy10by1jb25uZWN0LXRvLXlvdXItZGVkaWNhdGVkLUlQLW9uLVdpbmRvd3MGOwhUOglyYW5raQo%3D--f498597d...
What is CAPTCHA?
A CAPTCHA is a type of security feature used on websites and online forms to determine whether the user is a human or a computer program (often referred to as a 'bot'). The term "CAPTCHA" stands for "Completely Automated Public Turing Test To Tell Computers And Humans Apart." It is commonly used by services like Google...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHPVc1lEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTTeFlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzIwMjI4NDQ1OTQ5NzEzLUhvdy10by1kZWFsLXdpdGgtQ0FQVENIQQY7CFQ6CXJhbmtpBg%3D%3D--1be400ac07df2ceec048d2d38f9b94ac...
How to bypass the CAPTCHA requests?
Dealing with CAPTCHAs can be a hassle, especially when they interrupt your workflow. Whether you're shopping online, logging into accounts, or browsing websites, CAPTCHAs can feel like an annoying roadblock. Fortunately, there are ways to bypass them and regain control of your online experience.
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHPVc1lEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTTeFlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzIwMjI4NDQ1OTQ5NzEzLUhvdy10by1kZWFsLXdpdGgtQ0FQVENIQQY7CFQ6CXJhbmtpBg%3D%3D--1be400ac07df2ceec048d2d38f9b94ac...
How to deal with CAPTCHA
When using a VPN, you may sometimes encounter CAPTCHA prompts—tests designed to confirm your human identity. These prompts can be frustrating, but understanding what they are and how to handle them can help improve your experience. ## What is CAPTCHA? A CAPTCHA is a type of security feature used on websites and online ...
https://support.nordvpn.com/hc/en-us/articles/20228445949713-How-to-deal-with-CAPTCHA
How to deal with CAPTCHA
When using a VPN, you may sometimes encounter CAPTCHA prompts—tests designed to confirm your human identity. These prompts can be frustrating, but understanding what they are and how to handle them can help improve your experience. ## What is CAPTCHA? A CAPTCHA is a type of security feature used on websites and online ...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHPVc1lEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTTeFlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzIwMjI4NDQ1OTQ5NzEzLUhvdy10by1kZWFsLXdpdGgtQ0FQVENIQQY7CFQ6CXJhbmtpBg%3D%3D--1be400ac07df2ceec048d2d38f9b94ac...
Dedicated IP: Renewal and cancellation
If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service. ## You bought the dedicated IP in your Nord Account If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccoun...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGwWaEXFToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTTeFlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIzMTkxMjM1NDQwNjU3LURlZGljYXRlZC1JUC1SZW5ld2FsLWFuZC1jYW5jZWxsYXRpb24GOwhUOglyYW5raQc%3D--13d540cbb4a48866d11b...
Unauthorised use of Credit or Debit card
NordVPN provides VPN services through subscriptions. If you see a suspicious charge from NordVPN or any Nord product on your card statement, contact customer support for help: * Email: support@nordvpn.com * Live chat: Click the chat bubble at the bottom-right of their website. To help identify the payment, provid...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJH8jX3nEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTTeFlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1OTQxNTc0ODAxLVVuYXV0aG9yaXNlZC11c2Utb2YtQ3JlZGl0LW9yLURlYml0LWNhcmQGOwhUOglyYW5raQg%3D--8ef316452ef20983...
How can I get a receipt for my payment
If you are looking for information on how to generate an Invoice for your payment, please check this article instead: [How can I get an Invoice for my company?](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company) 1. Log in to your account on the [Nord Account](https:/...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBF41iyHEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTTeFlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMzcxNzgyMTM3ODczLUhvdy1jYW4tSS1nZXQtYS1yZWNlaXB0LWZvci1teS1wYXltZW50BjsIVDoJcmFua2kJ--b7907ad8a93d7758428c75...
How to connect to your dedicated IP on Windows
With a NordVPN dedicated IP, you get faster speeds, less CAPTCHA requests and increased security. NordVPN's dedicated IP is a unique IP that is assigned to a specific server, which ensures that you have your own private connection. In this article, we will cover how to locate and connect to your [dedicated IP](https://...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGQ2fucEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTTeFlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NDQ5NTM3NjgxLUhvdy10by1jb25uZWN0LXRvLXlvdXItZGVkaWNhdGVkLUlQLW9uLVdpbmRvd3MGOwhUOglyYW5raQo%3D--41c4866f...
Connect to NordVPN (IKEv2/IPSec) on Windows
The IKEv2/IPSec connection is one of the alternative methods to connect to NordVPN servers on your Windows PC. This is the preferred connection method among privacy enthusiasts because the IKEv2/IPSec security protocol is currently one of the most advanced on the market. That said, this manual setup lacks the additiona...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEZqUcdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGGbiWHEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJQL2hjL2VuLXVzL2FydGljbGVzLzE5OTE2OTY1NjE2MDE3LUNvbm5lY3QtdG8tTm9yZFZQTi1JS0V2Mi1JUFNlYy1vbi1XaW5kb3dzBjsIVDoJcmFua2kJ--67745d72a582c9e758...
How web scraping impacts your VPN experience
Web scraping refers to the extraction of data from websites by a bot or a web crawler. While it's a common practice in some business sectors, it has significant implications when conducted over shared VPN servers, such as ours. ## Increased rate of CAPTCHA requests You might have faced a situation where you're asked to...
https://support.nordvpn.com/hc/en-us/articles/20224656696209-How-web-scraping-impacts-your-VPN-experience
What is NordLabs
[NordLabs](https://labs.nordvpn.com/) is a testing platform that NordVPN engineers and developers created to test and experiment with new online safety products and tools. The platform provides a chance for you to try the products and provide your feedback about them. To find out more information about it, and underst...
https://support.nordvpn.com/hc/en-us/articles/20187962822033-What-is-NordLabs
What does server colocation mean?
Server colocation is the process of housing servers in a purpose-built data center that allows managing servers by the company itself. This means that from now on, our colocated servers are owned by NordVPN. With the help of the company's partners, servers are now supported by a constant power supply, steady internet c...
https://support.nordvpn.com/hc/en-us/articles/19685719333393-What-is-NordVPN-s-colocated-server
What is NordVPN's colocated server
In September 2020, NordVPN started the server colocation process and already has 580 colocated servers in 19 different locations. All 7000+ servers in over 118 countries will become colocated in the future. This change is essential as an additional step to improve the overall service quality for you as a user. ## What...
https://support.nordvpn.com/hc/en-us/articles/19685719333393-What-is-NordVPN-s-colocated-server
What is the Helper service?
Helper service is required for a NordVPN [macOS app](https://nordvpn.com/download/mac/) to receive administrator permissions. These permissions are needed for the app to work properly and to route all active connections through a VPN server.
https://support.nordvpn.com/hc/en-us/articles/19685689883665-What-is-the-Helper-service
What qualities make a VPN server the best one for you?
In most standard cases, it's the high speed and the reliability of the VPN connection. To achieve both, the best practice is to connect to a VPN server that is closest to your actual location and is less loaded with traffic. On that note, check out how NordVPN fares in the UK: [VPN for UK](https://nordvpn.com/servers/u...
https://support.nordvpn.com/hc/en-us/articles/19685509154321-How-to-choose-the-best-NordVPN-server-in-UK
How to choose the best NordVPN server in UK
There are two methods: Quick connection 1. Open and log into the [NordVPN app](https://nordvpn.com/download/). 2. Press on the "Quick connect" button. 3. Wait until the connection is established. Done! Yes, really. The Quick connect feature provides you with peace of mind by automatically searching for a serv...
https://support.nordvpn.com/hc/en-us/articles/19685509154321-How-to-choose-the-best-NordVPN-server-in-UK
NordVPN imitation scams
[Various scams](https://nordvpn.com/blog/what-is-a-scam/) are going around and websites pretending to represent the NordVPN product. While our team is working on eliminating them, here are some tips on how to avoid them. ## How to verify if you were contacted by a real NordVPN representative: 1. Check the sender’s e...
https://support.nordvpn.com/hc/en-us/articles/19685519701905-NordVPN-imitation-scams
Password has been changed
If you have ever received a notification of your password is changed and you are sure that you haven't changed anything - we recommend checking your e-mail address at <https://haveibeenpwned.com/> to see if it has not been compromised on the internet. If it was, make sure to change your e-mail address password as well ...
https://support.nordvpn.com/hc/en-us/articles/19682431478801-Password-has-been-changed
Changes to the login process on third-party apps and routers
The following news are relevant for those who use NordVPN on their routers or connect to NordVPN servers through third-party apps, such as the OpenVPN app. Please bear in mind that from June 14th, 2023, you will no longer be able to use your NordVPN email/username and password to authenticate your connection (This does...
https://support.nordvpn.com/hc/en-us/articles/19685514639633-Changes-to-the-login-process-on-third-party-apps-and-routers
What qualities make a VPN server the best one for you?
In most standard cases, it's the high speed and the reliability of the VPN connection. To achieve both, the best practice is to connect to a VPN server that is closest to your actual location and is less loaded with traffic. On that note, take a look at the locations available within USA:
https://support.nordvpn.com/hc/en-us/articles/19685373730193-How-to-choose-the-best-NordVPN-server-in-USA
How to choose the best NordVPN server in USA?
There are two methods: Quick connection 1. Open and log into the [NordVPN app](https://nordvpn.com/download/). 2. Press on the "Quick connect" button. 3. Wait until the connection is established. Done! Yes, really. The Quick connect feature provides you with peace of mind by automatically searching for a serv...
https://support.nordvpn.com/hc/en-us/articles/19685373730193-How-to-choose-the-best-NordVPN-server-in-USA
Virus in NordVPN software. What to do?
Some antivirus software for Windows falsely detect malware on the NordVPN software, rest assured it is safe to use. Here is what you need to do: 1. Temporarily disable your antivirus software. 2. Redownload NordVPN installation file from our website. 3. Add the NordVPN installation file that you have downloaded t...
https://support.nordvpn.com/hc/en-us/articles/19685399228433-Virus-in-NordVPN-software-What-to-do
How to take a screenshot?
During troubleshooting with our Customer Support team, you may need to uploada screenshot of a specific application or website to help describe the issue at hand – this also helps our Support team efficiently troubleshoot the problems you are facing. Select your device below and follow the instructions: * [macOS](htt...
https://support.nordvpn.com/hc/en-us/articles/19684654253585-How-to-take-a-screenshot
Do you offer any open ports?
All ports are open on our servers except SMTP and Netbios for outgoing connections. For SMTP incoming port you can alternatively use 465 or 587 ports. Since we do not provide any port-forwarding, no incoming connections can go through.
https://support.nordvpn.com/hc/en-us/articles/19684449567121-Do-you-offer-any-open-ports
Disable NordVPN marketing notifications
There are several ways you can opt-out from receiving NordVPN marketing related notifications on your desktop apps – Windows and macOS respectively. * For Windows operating system users:Please follow the steps outlined [here](https://support.microsoft.com/en-us/windows/change-notification-and-quick-settings-in-window...
https://support.nordvpn.com/hc/en-us/articles/19684430411281-Disable-NordVPN-marketing-notifications
Where can I find my username?
All of the NordVPN accounts are registered with an email address, which is also your username that you'd use to log into your account. You can fill in this form if you wish to change your username to be different than your email address.
https://support.nordvpn.com/hc/en-us/articles/19682763173009-Where-can-I-find-my-username
Does NordVPN have servers in India?
NordVPN has shut down its Indian servers in response to India's Computer Emergency Response Team (CERT-in) rules published on June 26, 2022. This does not affect NordVPN servers outside of India. However, due to demand from our clients, NordVPN has decided to make an exception and create one virtual location with an In...
https://support.nordvpn.com/hc/en-us/articles/19602014831633-Does-NordVPN-have-servers-in-India
Using the Dark Web Monitor feature
### What is the Dark Web Monitor? The [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) is a feature of NordVPN that scans the internet for any credential leaks associated with your registered NordVPN e-mail address. In the case that any such leaks are found, you will be immediately notified by the Nor...
https://support.nordvpn.com/hc/en-us/articles/19681938685713-Using-the-Dark-Web-Monitor-feature
How can I change the language of the NordVPN app?
In this article you will learn how to change the language settings of the NordVPN app across different operating systems. We will cover the languages available for each platform and step-by-step directions for making adjustments in Windows, macOS, Android, and iOS Windows. To change the language for your respective dev...
https://support.nordvpn.com/hc/en-us/articles/19681896427281-How-can-I-change-the-language-of-the-NordVPN-app
Old versions of NordVPN will stop working
We can’t ensure your security on outdated apps and fix vulnerabilities before they can inflict damage, so we’ll stop supporting these versions. Please update your app now. Otherwise, you won’t be able to connect to a VPN and use other features. ## Oldest versions that will continue to receive support * Windows 7.1/8....
https://support.nordvpn.com/hc/en-us/articles/19656434817809-Old-versions-of-NordVPN-will-stop-working
Error: 429 Too Many Requests
Error: 429 Too Many Requests is usually seen while trying to log into the application. After our app notices many unsuccessful login attempts, the error will appear and stop you from accessing your Nord Account. This is done to keep your account data safe and protect it from unauthorized access. To avoid this problem, ...
https://support.nordvpn.com/hc/en-us/articles/19647215020177-Error-429-Too-Many-Requests
Can I use a remote desktop with NordVPN
You can easily set up a remote desktop connection with [NordVPN’s Meshnet feature](https://nordvpn.com/meshnet/). Simply follow our guide on how to access your computer remotely over Meshnet. Please note that this is the only way to safely use a remote desktop with NordVPN — for security reasons, NordVPN does not suppo...
https://support.nordvpn.com/hc/en-us/articles/19647141065105-Can-I-use-a-remote-desktop-with-NordVPN
What is a Server name or address of VPN?
The VPN server hostname, or in other words, the VPN address, is the specific location of the VPN server. The address can be an IP address or a domain name. While setting up a manual connection on some platforms and advanced configurations, you might be required to define a server hostname address.You can find a hostnam...
https://support.nordvpn.com/hc/en-us/articles/19646487549585-How-to-find-servers-name-or-address-of-VPN
How to find servers name or address of VPN?
## What is a Server name or address of VPN? The VPN server hostname, or in other words, the VPN address, is the specific location of the VPN server. The address can be an IP address or a domain name. While setting up a manual connection on some platforms and advanced configurations, you might be required to define a se...
https://support.nordvpn.com/hc/en-us/articles/19646487549585-How-to-find-servers-name-or-address-of-VPN
Why is NordVPN constantly updating?
NordVPN is updated often to keep pace with evolving cyberthreats. Some updates are minor, intended only to improve the UI, while others add new handy features or fix critical bugs. For your online security, it is very important that you use the latest version of NordVPN.
https://support.nordvpn.com/hc/en-us/articles/19599549948945-How-to-update-NordVPN-applications
Trusted Network Feature
The Trusted Network feature works like an exceptions list: when you add a network to it, you will no longer get connected to a VPN server when using that network. In other words, by adding a network to the Trusted Network list, you are saying that you trust this network, thus you do not need VPN protection while being ...
https://support.nordvpn.com/hc/en-us/articles/19645837296913-Trusted-Network-Feature
Managing my NordAccount settings
You can manage your account by signing in on: <https://my.nordaccount.com/>. While using Nord Account you can be in control of all the Nord services, change subscription plans, [reset your password](https://support.nordvpn.com/hc/en-us/articles/19625665980433-I-forgot-my-NordVPN-password-What-to-do), access your billin...
https://support.nordvpn.com/hc/en-us/articles/19629327624593-Managing-my-NordAccount-settings
I forgot my NordVPN password. What to do?
1. Go to the Nord Account entry page: <https://my.nordaccount.com/>, and click on Log in to Nord Account. ![Log in to NA.png](https://support.nordvpn.com/hc/article_attachments/27919843708945) 2. Click on Forgot your password? After that, enter your registered E-Mail address and click on Send Reset Link.![NA direct t...
https://support.nordvpn.com/hc/en-us/articles/19625665980433-I-forgot-my-NordVPN-password-What-to-do
What is Split Tunneling and how to use it?
[Split tunneling](https://nordvpn.com/features/split-tunneling/) is an option that allows you to have a specific part of your internet connection to be rerouted outside of the VPN. You may find it useful for situations where a VPN connection may be unnecessary, for instance, when dealing with a trusted application. No...
https://support.nordvpn.com/hc/en-us/articles/19618692366865-What-is-Split-Tunneling-and-how-to-use-it
How to find various configuration files
Follow the steps below to find the best server for your connection: 1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.![](https://support.nordvpn.com/hc/article_attachments/29577052234129) 2. Scroll down to Advanced Settings and click Set up NordVPN manually.![](https://support.nordvpn...
https://support.nordvpn.com/hc/en-us/articles/19617516982929-How-to-find-various-configuration-files
Making sure your account is active
If you can't connect to our servers, you should first make sure your account is active, as it is the most common reason for this issue. Here's how you can do that: 1. Make sure that you use the correct password.Visit the [Nord Account](http://my.nordaccount.com/dashboard/) website and try to log in there. [>Follow t...
https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active
How to update NordVPN applications
NordVPN applications receive automatic updates in stages. This means that some users get their NordVPN updates earlier than others. The reason is to avoid issues on a mass scale in case there are any update-related problems. If you haven't received a NordVPN update yet, you will within a few days. The latest app versio...
https://support.nordvpn.com/hc/en-us/articles/19599549948945-How-to-update-NordVPN-applications
Can my ISP see that I’m using NordVPN?
When you connect to a [NordVPN server](https://nordvpn.com/servers/), your [ISP can see that you’re connected to an IP owned by a VPN service](https://nordvpn.com/blog/can-isp-see-vpn/). It might also know the time of your connection and the port your VPN protocol is using. Plus, the provider will see the amount of tra...
https://support.nordvpn.com/hc/en-us/articles/19588855566097-What-does-ISP-see-when-I-m-using-NordVPN
What does NordVPN hide from my ISP?
In essence, your service provider only knows that your actual online traffic is hidden from them. That means it loses access to the following information:
https://support.nordvpn.com/hc/en-us/articles/19588855566097-What-does-ISP-see-when-I-m-using-NordVPN
Why does the ISP still see some information?
Your ISP still sees some information because your service provider connects you to the websites you want to visit. You send it a data package, which works as a request, and the ISP sends it to the correct destination. When you connect to NordVPN, you tell it to send that request to the VPN server.
https://support.nordvpn.com/hc/en-us/articles/19588855566097-What-does-ISP-see-when-I-m-using-NordVPN
What does ISP see when I’m using NordVPN?
Can my internet service provider (ISP) track me down if I’m using NordVPN? Does NordVPN hide all online traffic from ISPs? These questions are commonly asked by people weighing their cybersecurity and online privacy options. In this article, we will explore what your ISP can see with NordVPN. ## Can my ISP see that I’m...
https://support.nordvpn.com/hc/en-us/articles/19588855566097-What-does-ISP-see-when-I-m-using-NordVPN
Connecting to NordVPN from country with internet restrictions
If you're experiencing internet restrictions that are limiting your access to online content, there is a solution available to help you bypass these restrictions. In this article, we'll provide step-by-step instructions on how to bypass internet restriction on various devices, including Windows, Mac, Android, strongSwa...
https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-to-NordVPN-from-country-with-internet-restrictions
How can I join the NordVPN affiliate program?
You can register your NordVPN affiliate account here. Afterwards, you will be able to start referring people in to our site.
https://support.nordvpn.com/hc/en-us/articles/19559780257425-How-can-I-join-the-NordVPN-affiliate-program
What is the best VPN server location for me?
The best VPN server location for you depends on several factors, such as the server’s distance from your actual location and the load of the server. When you click “Quick Connect,” our smart algorithm will take all of these circumstances into consideration before connecting you to the best available VPN server.
https://support.nordvpn.com/hc/en-us/articles/19485203912721-How-to-find-the-best-NordVPN-server
How to find the best NordVPN server
You can [find the best NordVPN server in the UK](https://support.nordvpn.com/hc/en-us/articles/19685509154321-How-to-choose-the-best-NordVPN-server-in-UK), the [best NordVPN server in the US](https://support.nordvpn.com/hc/en-us/articles/19685373730193-How-to-choose-the-best-NordVPN-server-in-USA), and the best NordVPN...
https://support.nordvpn.com/hc/en-us/articles/19485203912721-How-to-find-the-best-NordVPN-server
Does NordVPN keep the original email address
NordVPN database has only the latest e-mail address in its records.
https://support.nordvpn.com/hc/en-us/articles/19483512003985-Does-NordVPN-keep-the-original-email-address
Does NordVPN offer port forwarding
Unfortunately, at the current moment, we do not offer port forwarding, as multiple customers are using the same servers. You can read more about that in this blog post. Support for port-forwarding may be implemented in the future.
https://support.nordvpn.com/hc/en-us/articles/19483392309649-Does-NordVPN-offer-port-forwarding
What is Threat Protection Pro™ and Threat Protection?
Threat Protection Pro™ is a feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulne...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH2CT2%2BEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBG53QjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5NTA4NzY1NTIxNDI1LVdoYXQtaXMtVGhyZWF0LVByb3RlY3Rpb24tUHJvLWFuZC1UaHJlYXQtUHJvdGVjdGlvbgY7CFQ6CXJhbmtpCA%3D%...
Improve connection speed on Windows with NordVPN app
If you are experiencing slow connection speed while connected to [NordVPN on Windows](https://nordvpn.com/download/windows/), try the following: 1. Make sure to use the latest version of NordVPN app. You can [uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-soft...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEw8gaJEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBG53QjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzIwMzc5NzM2MzU0OTYxLUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1XaW5kb3dzLXdpdGgtTm9yZFZQTi1hcHAGOwhUOglyYW5raQk%3D--...
How to connect to your dedicated IP on Windows
With a NordVPN dedicated IP, you get faster speeds, less CAPTCHA requests and increased security. NordVPN's dedicated IP is a unique IP that is assigned to a specific server, which ensures that you have your own private connection. In this article, we will cover how to locate and connect to your [dedicated IP](https://...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGQ2fucEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBG53QjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NDQ5NTM3NjgxLUhvdy10by1jb25uZWN0LXRvLXlvdXItZGVkaWNhdGVkLUlQLW9uLVdpbmRvd3MGOwhUOglyYW5raQo%3D--2b343cc8...
Firefox does not open .onion websites
If you are using Firefox while connected to our [Onion over VPN servers](https://nordvpn.com/features/onion-over-vpn/), you may be unable to open .onion websites, which are hosted on the Onion network. To enable your browser to open them, please follow these instructions: 1. Launch Firefox web browser, type about:confi...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGqc6dyEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF0cf7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzIwMjgzNjQ0OTQ3MDg5LUZpcmVmb3gtZG9lcy1ub3Qtb3Blbi1vbmlvbi13ZWJzaXRlcwY7CFQ6CXJhbmtpBg%3D%3D--ab9e4adfc17b62c2b6...
What are NordVPN DNS server addresses?
NordVPN offers private DNS in its apps, which ensures tighter security and privacy for your traffic. The NordVPN native applications automatically use NordVPN's DNS servers when connected to VPN. This prevents DNS leaks during your VPN connection, ensuring that your NordVPN private DNS requests are safe. NordVPN's DNS ...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFegJ%2FQEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHp%2FVTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NTg3NzI2ODU5NzkzLVdoYXQtYXJlLU5vcmRWUE4tRE5TLXNlcnZlci1hZGRyZXNzZXMGOwhUOglyYW5raQc%3D--1e25dc007a8d8fc6...
NordVPN Kill Switch: how does it work
Kill Switch is a feature helping you prevent unprotected access to the internet when your traffic doesn't go through a NordVPN server. The NordVPN apps employ a few different versions of Kill Switch: ### On Windows: * The Internet Kill Switch feature in the Windows application has two operation modes: 1. Disable ...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEltHO%2BEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF0cf7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzE5NTA5NjgyNjQ0MzY5LU5vcmRWUE4tS2lsbC1Td2l0Y2gtaG93LWRvZXMtaXQtd29yawY7CFQ6CXJhbmtpBw%3D%3D--3c0647704c02c8a7...
How to set up NordVPN with qBittorrent?
Configure your NordVPN qBittorrent proxy settings to use the qBittorrent client with the NordVPN proxy.
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFAdj1eEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF0cf7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzIwMTk1OTY3Mzg1NzQ1LU5vcmRWUE4tcHJveHktc2V0dXAtZm9yLXFCaXR0b3JyZW50BjsIVDoJcmFua2kI--41ed76b20b0bda44641dae8f26...
NordVPN proxy setup for qBittorrent
NordVPN works with qBittorrent and most other peer-to-peer platforms, so usually there’s no need for a proxy. If for some reason you cannot use the [NordVPN app](https://nordvpn.com/download/) but still want to access qBittorrent safely, set up a proxy for qBittorrent by connecting to [NordVPN servers](https://nordvpn...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFAdj1eEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF0cf7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzIwMTk1OTY3Mzg1NzQ1LU5vcmRWUE4tcHJveHktc2V0dXAtZm9yLXFCaXR0b3JyZW50BjsIVDoJcmFua2kI--41ed76b20b0bda44641dae8f26...
Split Tunneling is not working on NordVPN
Find out how to solve this issue below. ## The allowlisted app has no internet connection If NordVPN’s split tunneling is blocking the internet access on an allowlisted application, follow these steps: * Reset the application. [Find the reset instructions](https://nordvpn.zendesk.com/hc/en-us/articles/20323582191505)...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHIlTcFEzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF0cf7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJQL2hjL2VuLXVzL2FydGljbGVzLzIwOTEzMTI4MzI3MzEzLVNwbGl0LVR1bm5lbGluZy1pcy1ub3Qtd29ya2luZy1vbi1Ob3JkVlBOBjsIVDoJcmFua2kJ--c402247717c4ade40c...
Dedicated IP: Renewal and cancellation
If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service. ## You bought the dedicated IP in your Nord Account If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccoun...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGwWaEXFToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF0cf7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIzMTkxMjM1NDQwNjU3LURlZGljYXRlZC1JUC1SZW5ld2FsLWFuZC1jYW5jZWxsYXRpb24GOwhUOglyYW5raQo%3D--4dcdfb079c46a171abe1...
Troubleshooting steps for streaming
Streaming issues like buffering, poor video quality, or interruptions while connected to NordVPN can disrupt your viewing experience. Whether the issue lies with your internet or device, multiple potential causes exist. This guide will walk you through common troubleshooting steps to quickly resolve these issues and re...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFq9SjKEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHp%2FVTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NTU5OTY4MjM4MDk3LVRyb3VibGVzaG9vdGluZy1zdGVwcy1mb3Itc3RyZWFtaW5nBjsIVDoJcmFua2kG--8eba2a9cc4326309666374dc...
Why use NordVPN DNS servers?
DNS servers translate human-friendly domain names such as www.google.com into IP addresses like 192.168.1.1 so your device can connect to websites. When you type a website address, your device asks a DNS server for the IP address. If the server doesn’t know it, it looks it up from other servers. Changing DNS servers pr...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFegJ%2FQEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHp%2FVTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NTg3NzI2ODU5NzkzLVdoYXQtYXJlLU5vcmRWUE4tRE5TLXNlcnZlci1hZGRyZXNzZXMGOwhUOglyYW5raQc%3D--1e25dc007a8d8fc6...
Does NordVPN have a free trial
NordVPN does not offer a free trial for purchases made on its website, but we do provide our customers with a [30-day money-back guarantee](https://nordvpn.com/risk-free-vpn/) to try out our services: "Every customer is eligible for a refund, as long as their initial payment is not older than 30 days." This and other c...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE%2FADT1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHp%2FVTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0ODM3MDkxMjE3LURvZXMtTm9yZFZQTi1oYXZlLWEtZnJlZS10cmlhbAY7CFQ6CXJhbmtpCQ%3D%3D--3c0635840f7483100a2271...
Plans and prices of NordVPN service
In this article, you will learn about Nord subscription plan options. [NordVPN subscription plan prices](https://nordvpn.com/pricing/) are regularly updated on our website. You can purchase NordVPN plans directly from the App Store or [Google Play Store](https://play.google.com/store/apps/details?id=com.nordvpn.androi...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHp%2FVTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kK--215b7a2609500dbe6856c420...
Troubleshooting steps for streaming
Streaming issues like buffering, poor video quality, or interruptions while connected to NordVPN can disrupt your viewing experience. Whether the issue lies with your internet or device, multiple potential causes exist. This guide will walk you through common troubleshooting steps to quickly resolve these issues and re...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFq9SjKEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBENNFTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NTU5OTY4MjM4MDk3LVRyb3VibGVzaG9vdGluZy1zdGVwcy1mb3Itc3RyZWFtaW5nBjsIVDoJcmFua2kG--ce88c6e39f829be7b81cd258f2...
VPN for BBC: how to watch it securely
With the rise of streaming services like BBC, many users turn to VPNs to access content safely and avoid regional restrictions. In this guide, we’ll cover the essentials of using a VPN for BBC streaming, offering useful tips to improve your experience and resolve any potential issues. Table of contents: * [Required N...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHp%2FVTKEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBENNFTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzE5NTYwNzA2OTkyNDAxLVZQTi1mb3ItQkJDLWhvdy10by13YXRjaC1pdC1zZWN1cmVseQY7CFQ6CXJhbmtpBw%3D%3D--f64c9d36574cc577...
VPN for Hulu: how to watch it securely
This article is updated whenever our configurations change. If you start experiencing any issues with the VPN for Hulu, you can return to this post for updated information. * Windows, macOS, and LinuxTo ensure secure access to Hulu, you can connect to any USA server. * Mobile devicesTo ensure secure access to Hulu ...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGIGx%2FLEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBENNFTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NTY0MDk3OTMxNDA5LVZQTi1mb3ItSHVsdS1ob3ctdG8td2F0Y2gtaXQtc2VjdXJlbHkGOwhUOglyYW5raQg%3D--e77a9d3f9e65b1829e...
Improve connection speed on macOS with NordVPN app
If you are experiencing a slow connection speed while connected to NordVPN on macOS, try the following: 1. Make sure to use the latest version of NordVPN app. You can uinstall the app as shown in [this guide](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and install t...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGrI%2FiMEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBENNFTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJZL2hjL2VuLXVzL2FydGljbGVzLzIwMzk2NjY3ODA4NjU3LUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1tYWNPUy13aXRoLU5vcmRWUE4tYXBwBjsIVDoJcmFua2kJ--530b...
What does ISP see when I’m using NordVPN?
Can my internet service provider (ISP) track me down if I’m using NordVPN? Does NordVPN hide all online traffic from ISPs? These questions are commonly asked by people weighing their cybersecurity and online privacy options. In this article, we will explore what your ISP can see with NordVPN. ## Can my ISP see that I’m...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEPx%2BLQEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NTg4ODU1NTY2MDk3LVdoYXQtZG9lcy1JU1Atc2VlLXdoZW4tSS1tLXVzaW5nLU5vcmRWUE4GOwhUOglyYW5raQo%3D--0080f897147a25...
How to start using NordVPN
If you are interested in starting to use the NordVPN service but are unsure how to do so, this article will introduce you to the steps needed to begin using NordVPN today. In this article we will cover: * [Downloading NordVPN]( * [Installing NordVPN]( * [Purchasing a NordVPN plan]( * [Connecting to NordVPN]( ...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFpIBV0EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBENNFTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwMjg5Nzc5OTUyMDE3LUhvdy10by1zdGFydC11c2luZy1Ob3JkVlBOBjsIVDoJcmFua2kK--b5f42616d0160270e37e1f3ae4e4ef7f11254d...
How to stop WebRTC leaks
Sometimes various browsers experience WebRTC Leaks which may cause the real IP address leak, even when using a VPN. However, you can easily disable the WebRTC leaks using the NordVPN browser extension on top of the NordVPN app. * Download and set up the NordVPN browser extension on the browser of your choice: [Chrom...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFrAL56EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFq9SjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzIwMzE4MzgzMDA4NTI5LUhvdy10by1zdG9wLVdlYlJUQy1sZWFrcwY7CFQ6CXJhbmtpBg%3D%3D--8985aa1f82f5084b3b4aa7b57c74714b...
How to disable IPv6
If you are having issues related to IPv6 leaking on your connection you can disable it on your device.To do so you can follow these guides: * [Windows](https://support.nordvpn.com/hc/en-us/articles/19919186892305-How-to-disable-IPv6-on-Windows) * [MacOS](https://support.nordvpn.com/hc/en-us/articles/19924913336081-...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHOdVGCEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFq9SjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI6L2hjL2VuLXVzL2FydGljbGVzLzIwMzUwOTIxNzIzNDA5LUhvdy10by1kaXNhYmxlLUlQdjYGOwhUOglyYW5raQc%3D--421ed7820299c0ae2aa61e0d7dd491ee3da8d8d4
What is Threat Protection Pro™ and Threat Protection?
Threat Protection Pro™ is a feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulne...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH2CT2%2BEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFq9SjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5NTA4NzY1NTIxNDI1LVdoYXQtaXMtVGhyZWF0LVByb3RlY3Rpb24tUHJvLWFuZC1UaHJlYXQtUHJvdGVjdGlvbgY7CFQ6CXJhbmtpCA%3D%...
How to set up the NordVPN browser extension
Here are guides on how to set up NordVPN proxy extension on your: * [Chrome Browser](https://support.nordvpn.com/hc/en-us/articles/20349533941265-How-to-set-up-NordVPN-with-Chrome-extension) * [Firefox Browser](https://support.nordvpn.com/hc/en-us/articles/20350669461137-Connect-to-NordVPN-with-Firefox-extension) ...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFsr4t7EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFq9SjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJSL2hjL2VuLXVzL2FydGljbGVzLzIwMzIxODMzODA2ODY1LUhvdy10by1zZXQtdXAtdGhlLU5vcmRWUE4tYnJvd3Nlci1leHRlbnNpb24GOwhUOglyYW5raQk%3D--a02495c45053...
What payment methods does NordVPN accept
You can pay with a credit card, cryptocurrency, PayPal, Sofort, prepaid (debit) card, and many more payment methods. You can also make a payment through iTunes or Google Pay. If you want to pay in cash, you can purchase a NordVPN subscription in a retail store. Once you’ve checked out NordVPN’s plans and prices, you ca...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGZF3TnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEEIQv1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1NzgyODIxMjY1LVdoYXQtcGF5bWVudC1tZXRob2RzLWRvZXMtTm9yZFZQTi1hY2NlcHQGOwhUOglyYW5raQY%3D--90c2e892b5ece8d2...
Which routers don’t support NordVPN
On 1 December 2018, NordVPN’s servers stopped supporting L2TP/IPsec and PPTP connections. More about that in [this article](https://nordvpn.com/blog/l2tp-pptp-protocol-update/). If you use any of the routers listed below with their native firmware, you will not be able to use them with our service: * Arris * Belkin...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEC9%2F2IEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFq9SjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzIwMzc5NTg1Njc1NzkzLVdoaWNoLXJvdXRlcnMtZG9uLXQtc3VwcG9ydC1Ob3JkVlBOBjsIVDoJcmFua2kK--f601f5eca12a3f40008ebf03...
What is your money-back policy?
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee: “...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded ...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--911f8aba1dcf7f08e02a8803a7...
Cyber insurance benefits: coverage and claims
This article will cover questions on cyber insurance coverage and claims. ## Table of contents: * [Types of issues covered by the insurance benefits](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXM...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kH--b58b9da690c4a2...
AsusWRT Merlin setup with NordVPN
Fortunately, you can use NordVPN with your Asus router. These instructions will help you set up an OpenVPN connection with NordVPN on your ASUS router flashed with AsusWRT-Merlin firmware. The instructions were made using an ASUS RT-AC87U router with version 384.19 of the AsusWRT-Merlin firmware. 1. Log in to the con...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGGiO96EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzIwMzE5MjE0MDExOTIxLUFzdXNXUlQtTWVybGluLXNldHVwLXdpdGgtTm9yZFZQTgY7CFQ6CXJhbmtpCA%3D%3D--db9672fe9b185109736d72...
What to do if I lose my MFA access?
If you’re experiencing temporary trouble accessing your MFA device, you can use one of your backup codes to log in to your Nord Account. However, if you've lost your MFA device, you will need to fill out the MFA reset request form to remove your Nord Account’s current MFA settings. Follow these instructions to reset t...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGPoP97EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzIwMzIzNzc4OTg5OTY5LVdoYXQtdG8tZG8taWYtSS1sb3NlLW15LU1GQS1hY2Nlc3MGOwhUOglyYW5raQk%3D--2b24bb7e99a6c19c0e4255a8...
Can my ISP see that I’m using NordVPN?
When you connect to a [NordVPN server](https://nordvpn.com/servers/), your [ISP can see that you’re connected to an IP owned by a VPN service](https://nordvpn.com/blog/can-isp-see-vpn/). It might also know the time of your connection and the port your VPN protocol is using. Plus, the provider will see the amount of tra...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEPx%2BLQEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NTg4ODU1NTY2MDk3LVdoYXQtZG9lcy1JU1Atc2VlLXdoZW4tSS1tLXVzaW5nLU5vcmRWUE4GOwhUOglyYW5raQo%3D--0080f897147a25...
What does NordVPN hide from my ISP?
In essence, your service provider only knows that your actual online traffic is hidden from them. That means it loses access to the following information:
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEPx%2BLQEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NTg4ODU1NTY2MDk3LVdoYXQtZG9lcy1JU1Atc2VlLXdoZW4tSS1tLXVzaW5nLU5vcmRWUE4GOwhUOglyYW5raQo%3D--0080f897147a25...
Why does the ISP still see some information?
Your ISP still sees some information because your service provider connects you to the websites you want to visit. You send it a data package, which works as a request, and the ISP sends it to the correct destination. When you connect to NordVPN, you tell it to send that request to the VPN server.
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEPx%2BLQEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NTg4ODU1NTY2MDk3LVdoYXQtZG9lcy1JU1Atc2VlLXdoZW4tSS1tLXVzaW5nLU5vcmRWUE4GOwhUOglyYW5raQo%3D--0080f897147a25...
I have just paid. Will I be charged again
Any payment method other than CoinPayments, prepaid and gift cards, will create an ongoing subscription. It will automatically charge you after your NordVPN account expires.
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFBdCH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGhvgn1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0NTI1OTI2ODAxLUktaGF2ZS1qdXN0LXBhaWQtV2lsbC1JLWJlLWNoYXJnZWQtYWdhaW4GOwhUOglyYW5raQo%3D--0eddc0f9802ccde1...
Does NordVPN have a free trial
NordVPN does not offer a free trial for purchases made on its website, but we do provide our customers with a [30-day money-back guarantee](https://nordvpn.com/risk-free-vpn/) to try out our services: "Every customer is eligible for a refund, as long as their initial payment is not older than 30 days." This and other c...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE%2FADT1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEEIQv1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0ODM3MDkxMjE3LURvZXMtTm9yZFZQTi1oYXZlLWEtZnJlZS10cmlhbAY7CFQ6CXJhbmtpCA%3D%3D--95e99edc15f62f94787fe0cb...
How to start using NordVPN
If you are interested in starting to use the NordVPN service but are unsure how to do so, this article will introduce you to the steps needed to begin using NordVPN today. In this article we will cover: * [Downloading NordVPN]( * [Installing NordVPN]( * [Purchasing a NordVPN plan]( * [Connecting to NordVPN]( ...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFpIBV0EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEEIQv1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwMjg5Nzc5OTUyMDE3LUhvdy10by1zdGFydC11c2luZy1Ob3JkVlBOBjsIVDoJcmFua2kJ--b44a06aaec0ca73e9893c126bb94624f417a3b...
How to use NordVPN with Plex
Plex is a media server that can be set up on a computer or NAS device. To access Plex, the computer and server must be in the same local subnet. Accessing Plex remotely requires port-forwarding, which is unavailable with NordVPN servers. However, you can use NordVPN’s Meshnet feature to set up a secure local area netw...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBE1hBATEzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEEIQv1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJDL2hjL2VuLXVzL2FydGljbGVzLzIwOTcyNjAyNDA2MTYxLUhvdy10by11c2UtTm9yZFZQTi13aXRoLVBsZXgGOwhUOglyYW5raQo%3D--c6b71720d6dfaec93dba345003f21e32...
How to reach NordVPN customer support?
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you! ## Help Center First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Nor...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGhvgn1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQY%3D--5c8a175866b1ced458ca...
What is your money-back policy?
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee: “...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded ...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGhvgn1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBw%3D%3D--d2f1f5bca0d5544703b79debf3...
Unauthorised use of Credit or Debit card
NordVPN provides VPN services through subscriptions. If you see a suspicious charge from NordVPN or any Nord product on your card statement, contact customer support for help: * Email: support@nordvpn.com * Live chat: Click the chat bubble at the bottom-right of their website. To help identify the payment, provid...
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How to cancel auto-renewal for your subscription
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below: * Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481) * Cancelling your [Apple App Store Nord...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGhvgn1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCQ%3D%3D--61...
How can I get a receipt for my payment
If you are looking for information on how to generate an Invoice for your payment, please check this article instead: [How can I get an Invoice for my company?](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company) 1. Log in to your account on the [Nord Account](https:/...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBF41iyHEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJF6aQL1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMzcxNzgyMTM3ODczLUhvdy1jYW4tSS1nZXQtYS1yZWNlaXB0LWZvci1teS1wYXltZW50BjsIVDoJcmFua2kG--f63947c9734145610e81a3...
What should I do if I choose the wrong VAT country?
You can [generate an invoice](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company) from your [NordAccount](https://my.nordaccount.com/) and then claim the tax return in your local tax office. Alternatively, our [support can issue a refund](https://support.nordvpn.com/hc/...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFbhAH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJF6aQL1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NzQzOTkwMTExMTIxLVdoYXQtaXMtVkFULWFuZC13aHktYW0tSS1jaGFyZ2VkBjsIVDoJcmFua2kH--bc6ee15462cae21499c407bef34ac1...
What is VAT, and why am I charged
VAT (Value Added Tax) is a tax that is added to goods and services, including digital services. We collect VAT on behalf of the country you select on the [checkout page](https://nordcheckout.com/?product_group=nordvpn&cart_id=2d53ba3b-8d07-4190-a795-f63fa287ffef) and use the EU VAT MOSS system which covers all European...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFbhAH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJF6aQL1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NzQzOTkwMTExMTIxLVdoYXQtaXMtVkFULWFuZC13aHktYW0tSS1jaGFyZ2VkBjsIVDoJcmFua2kH--bc6ee15462cae21499c407bef34ac1...
How to cancel auto-renewal for your subscription
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below: * Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481) * Cancelling your [Apple App Store Nord...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJF6aQL1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCA%3D%3D--a7...
Does NordVPN have a free trial
NordVPN does not offer a free trial for purchases made on its website, but we do provide our customers with a [30-day money-back guarantee](https://nordvpn.com/risk-free-vpn/) to try out our services: "Every customer is eligible for a refund, as long as their initial payment is not older than 30 days." This and other c...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE%2FADT1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJF6aQL1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0ODM3MDkxMjE3LURvZXMtTm9yZFZQTi1oYXZlLWEtZnJlZS10cmlhbAY7CFQ6CXJhbmtpCQ%3D%3D--0506114b5b1ed7135f371fc5...
What is your money-back policy?
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee: “...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded ...
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHfbYz0EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpCA%3D%3D--d99f49288a70c3b2c38a167ef7...