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How to connect to your dedicated IP on Windows
|
With a NordVPN dedicated IP, you get faster speeds, less CAPTCHA requests and increased security. NordVPN's dedicated IP is a unique IP that is assigned to a specific server, which ensures that you have your own private connection.
In this article, we will cover how to locate and connect to your [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on Windows.
In order for you to be able to connect, first double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in Nord Account.
If these steps are done, you can move forward and connect to your dedicated IP in the NordVPN app on:
* [ Windows 7 and 8.1](
* [Windows 10 and 11](
For additional information, you can also read [our article about NordVPN's dedicated IP and how it works](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses).
## On Windows 7 and 8.1:
To connect to NordVPN dedicated IP on Windows 7 and 8.1, follow these steps:
1. Open the NordVPN application.
2. Go to the dedicated IP category on the left. 
3. Hover over dedicated IP, and click on the three-dot button:
4. Select fastest for your country and server, and click connect:
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Enter your dedicated IP country, and server number:
2. Tap your dedicated IP to connect:
## On Windows 10 and 11:
To connect to NordVPN dedicated IP on Windows 10 and 11, follow the steps below:
1. Open your NordVPN application.
2. Click specialty servers:
3. Hover over dedicated IP and click the three-dot menu:
4. Click connect.
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Type in your dedicated ip into the search bar:
2. Click your dedicated IP to connect:
After completing the steps, you will have connected to your dedicated IP successfully. If you wish to test your connection, visit [NordVPN's DNS leak checker website](https://nordvpn.com/dns-leak-test/).
Please be aware that your email will be linked to that dedicated IP address.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGQ2fucEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHKRatxEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NDQ5NTM3NjgxLUhvdy10by1jb25uZWN0LXRvLXlvdXItZGVkaWNhdGVkLUlQLW9uLVdpbmRvd3MGOwhUOglyYW5raQo%3D--f498597d2d99e71a681ff2392b6b9cb63937de7f
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What is CAPTCHA?
|
A CAPTCHA is a type of security feature used on websites and online forms to determine whether the user is a human or a computer program (often referred to as a 'bot'). The term "CAPTCHA" stands for "Completely Automated Public Turing Test To Tell Computers And Humans Apart." It is commonly used by services like Google to distinguish between humans and automated systems. There are various types of CAPTCHAs, including text-based, picture-based, and sound-based tests. Typically, you may need to choose pieces of an image or enter specific words or numbers to solve the CAPTCHA and prove you are human.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHPVc1lEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTTeFlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzIwMjI4NDQ1OTQ5NzEzLUhvdy10by1kZWFsLXdpdGgtQ0FQVENIQQY7CFQ6CXJhbmtpBg%3D%3D--1be400ac07df2ceec048d2d38f9b94ac64e6e242
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How to bypass the CAPTCHA requests?
|
Dealing with CAPTCHAs can be a hassle, especially when they interrupt your workflow. Whether you're shopping online, logging into accounts, or browsing websites, CAPTCHAs can feel like an annoying roadblock. Fortunately, there are ways to bypass them and regain control of your online experience.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHPVc1lEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTTeFlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzIwMjI4NDQ1OTQ5NzEzLUhvdy10by1kZWFsLXdpdGgtQ0FQVENIQQY7CFQ6CXJhbmtpBg%3D%3D--1be400ac07df2ceec048d2d38f9b94ac64e6e242
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How to deal with CAPTCHA
|
When using a VPN, you may sometimes encounter CAPTCHA prompts—tests designed to confirm your human identity. These prompts can be frustrating, but understanding what they are and how to handle them can help improve your experience.
## What is CAPTCHA?
A CAPTCHA is a type of security feature used on websites and online forms to determine whether the user is a human or a computer program (often referred to as a 'bot'). The term "CAPTCHA" stands for "Completely Automated Public Turing Test To Tell Computers And Humans Apart." It is commonly used by services like Google to distinguish between humans and automated systems. There are various types of CAPTCHAs, including text-based, picture-based, and sound-based tests. Typically, you may need to choose pieces of an image or enter specific words or numbers to solve the CAPTCHA and prove you are human.
Here's an example of a CAPTCHA prompt:
## How to bypass the CAPTCHA requests?
Dealing with CAPTCHAs can be a hassle, especially when they interrupt your workflow. Whether you're shopping online, logging into accounts, or browsing websites, CAPTCHAs can feel like an annoying roadblock. Fortunately, there are ways to bypass them and regain control of your online experience.
Here’s how you can bypass CAPTCHAs:
* Log in to your Google account to lessen the likelihood of getting CAPTCHA prompts.
* Alternatively,[ split tunnel](https://support.nordvpn.com/hc/en-us/articles/19618692366865-What-is-Split-Tunneling-and-how-to-use-it) your browser to avoid CAPTCHAS.
* Take advantage of our[ dedicated IP feature](https://nordvpn.com/features/dedicated-ip/).
* If you are still experiencing issues, please do not hesitate to [contact our customer success team](https://nordvpn.com/contact-us/) for our support.
If you have any additional questions, [submit a request to our customer success team](https://nordvpn.com/contact-us/).
|
https://support.nordvpn.com/hc/en-us/articles/20228445949713-How-to-deal-with-CAPTCHA
|
How to deal with CAPTCHA
|
When using a VPN, you may sometimes encounter CAPTCHA prompts—tests designed to confirm your human identity. These prompts can be frustrating, but understanding what they are and how to handle them can help improve your experience.
## What is CAPTCHA?
A CAPTCHA is a type of security feature used on websites and online forms to determine whether the user is a human or a computer program (often referred to as a 'bot'). The term "CAPTCHA" stands for "Completely Automated Public Turing Test To Tell Computers And Humans Apart." It is commonly used by services like Google to distinguish between humans and automated systems. There are various types of CAPTCHAs, including text-based, picture-based, and sound-based tests. Typically, you may need to choose pieces of an image or enter specific words or numbers to solve the CAPTCHA and prove you are human.
Here's an example of a CAPTCHA prompt:
## How to bypass the CAPTCHA requests?
Dealing with CAPTCHAs can be a hassle, especially when they interrupt your workflow. Whether you're shopping online, logging into accounts, or browsing websites, CAPTCHAs can feel like an annoying roadblock. Fortunately, there are ways to bypass them and regain control of your online experience.
Here’s how you can bypass CAPTCHAs:
* Log in to your Google account to lessen the likelihood of getting CAPTCHA prompts.
* Alternatively,[ split tunnel](https://support.nordvpn.com/hc/en-us/articles/19618692366865-What-is-Split-Tunneling-and-how-to-use-it) your browser to avoid CAPTCHAS.
* Take advantage of our[ dedicated IP feature](https://nordvpn.com/features/dedicated-ip/).
* If you are still experiencing issues, please do not hesitate to [contact our customer success team](https://nordvpn.com/contact-us/) for our support.
If you have any additional questions, [submit a request to our customer success team](https://nordvpn.com/contact-us/).
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHPVc1lEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTTeFlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzIwMjI4NDQ1OTQ5NzEzLUhvdy10by1kZWFsLXdpdGgtQ0FQVENIQQY7CFQ6CXJhbmtpBg%3D%3D--1be400ac07df2ceec048d2d38f9b94ac64e6e242
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Dedicated IP: Renewal and cancellation
|
If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGwWaEXFToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTTeFlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzIzMTkxMjM1NDQwNjU3LURlZGljYXRlZC1JUC1SZW5ld2FsLWFuZC1jYW5jZWxsYXRpb24GOwhUOglyYW5raQc%3D--13d540cbb4a48866d11bd3987de7cbee50953b81
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Unauthorised use of Credit or Debit card
|
NordVPN provides VPN services through subscriptions. If you see a suspicious charge from NordVPN or any Nord product on your card statement, contact customer support for help:
* Email: support@nordvpn.com
* Live chat: Click the chat bubble at the bottom-right of their website.
To help identify the payment, provide these details:
* First six and last four digits of the card
* Cardholder name
* Amount charged
* Date of the transaction
Sometimes, the charges might be due to a friend or family member using your card.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJH8jX3nEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTTeFlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1OTQxNTc0ODAxLVVuYXV0aG9yaXNlZC11c2Utb2YtQ3JlZGl0LW9yLURlYml0LWNhcmQGOwhUOglyYW5raQg%3D--8ef316452ef20983333c660d419a1cc8d4b0f59b
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How can I get a receipt for my payment
|
If you are looking for information on how to generate an Invoice for your payment, please check this article instead: [How can I get an Invoice for my company?](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company)
1. Log in to your account on the [Nord Account](https://my.nordaccount.com/) page.
2. Navigate to Billing History.
3. Click the Receipt button under the Download column.
4. Wait until a PDF file icon pops-up. Click on the Receipt highlight to download it.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBF41iyHEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTTeFlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMzcxNzgyMTM3ODczLUhvdy1jYW4tSS1nZXQtYS1yZWNlaXB0LWZvci1teS1wYXltZW50BjsIVDoJcmFua2kJ--b7907ad8a93d7758428c75a485e55d9b085003ea
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How to connect to your dedicated IP on Windows
|
With a NordVPN dedicated IP, you get faster speeds, less CAPTCHA requests and increased security. NordVPN's dedicated IP is a unique IP that is assigned to a specific server, which ensures that you have your own private connection.
In this article, we will cover how to locate and connect to your [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on Windows.
In order for you to be able to connect, first double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in Nord Account.
If these steps are done, you can move forward and connect to your dedicated IP in the NordVPN app on:
* [ Windows 7 and 8.1](
* [Windows 10 and 11](
For additional information, you can also read [our article about NordVPN's dedicated IP and how it works](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses).
## On Windows 7 and 8.1:
To connect to NordVPN dedicated IP on Windows 7 and 8.1, follow these steps:
1. Open the NordVPN application.
2. Go to the dedicated IP category on the left. 
3. Hover over dedicated IP, and click on the three-dot button:
4. Select fastest for your country and server, and click connect:
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Enter your dedicated IP country, and server number:
2. Tap your dedicated IP to connect:
## On Windows 10 and 11:
To connect to NordVPN dedicated IP on Windows 10 and 11, follow the steps below:
1. Open your NordVPN application.
2. Click specialty servers:
3. Hover over dedicated IP and click the three-dot menu:
4. Click connect.
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Type in your dedicated ip into the search bar:
2. Click your dedicated IP to connect:
After completing the steps, you will have connected to your dedicated IP successfully. If you wish to test your connection, visit [NordVPN's DNS leak checker website](https://nordvpn.com/dns-leak-test/).
Please be aware that your email will be linked to that dedicated IP address.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGQ2fucEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTTeFlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NDQ5NTM3NjgxLUhvdy10by1jb25uZWN0LXRvLXlvdXItZGVkaWNhdGVkLUlQLW9uLVdpbmRvd3MGOwhUOglyYW5raQo%3D--41c4866f9bf6c2ddf93a822a7f53f336ddbb0767
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Connect to NordVPN (IKEv2/IPSec) on Windows
|
The IKEv2/IPSec connection is one of the alternative methods to connect to NordVPN servers on your Windows PC. This is the preferred connection method among privacy enthusiasts because the IKEv2/IPSec security protocol is currently one of the most advanced on the market. That said, this manual setup lacks the additional features of the native NordVPN app and is a bit more complicated to set up.
Note: The Windows system configuration downgrades the cipher to the weaker 3DES-CBC encryption.Disclaimer: This connection method will require you to add the certificate to Trusted Root Authorities, which will apply to all certificates. This may put your system at the risk of an MITM attack if someone gets the private key of that certificate. While our private keys are completely secure and the chances of anything bad happening are very small, we recommend this connection method only if you cannot connect using our native app or other alternative way.To use this connection method, the only file you need to download and install is the NordVPN digital certificate. The connection application itself is already a part of Windows.
## Configuring the NordVPN digital certificate
1. Download the NordVPN certificate.Note: Your browser may try to save the file in its own certificate location or open it immediately. Make sure to download the file instead of just opening it. In Firefox, right-click the link above and select "Save link as." In Internet Explorer, select "Save" instead of "Open.” Chrome will download the file correctly. Double-click the “root.cer” file that you have just downloaded.
2. Click "Open."
3. Click "Install certificate."
4. Select "Local Machine" and click "Next."
5. Select “Place all certificates in the following store” and click “Browse.”
6. Select “Trusted root certification authorities.” Click “Ok” and then “Next.”
7. Click "Finish."
8. Click "Ok" in both the following windows.
9. Open the “Run” box by pressing the “Windows” key and the “R” key together on your keyboard. Type “certmgr.msc” in the “Run” box to open the certificates management tool.
10. Go to “Trusted root certification authorities,” open “Certificates,” and find the “NordVPN Root CA” file.
11. Right-click on the “NordVPN Root CA” file and select “Properties.”
12. Check the “Enable only for the following purposes” option and uncheck all the boxes except for the “Server authentication” box.
## 
13. Click "Ok" and "Apply."
## Setting up a VPN connection:
1. 1. Open the Windows “Start” menu and type “control panel” in the search bar. In the search results, click on “Control panel.”
2. Open the “Network and Internet” section.
3. Click on “Network and sharing center.”
4. Click "Set up a new connection or network."
5. Click “Connect to a workplace” and hit “Next.”
6. If asked "Do you want to use a connection that you already have?", select “No, create a new connection” and click “Next.”
7. Click “Use my Internet connection (VPN).”
8. In the “Internet address” field, type the hostname of the server suggested to you in your NordAccount server recommendation tab.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. 1. Open the “Network and sharing center” again and click “Change adapter settings.”
2. Right-click the adapter with the name you’ve just created, click “Properties,” and go to the “Security” tab.
3. Make sure the configuration is as follows:
Type of VPN: “IKEv2” Data encryption: “Require encryption (disconnect if server declines)” Authentication: “Use Extensible Authentication Protocol(EAP)” (select “EAP-MSCHAP v2” in the drop-down menu.)
4. Open the “Networking” tab and uncheck the “Internet Protocol Version 6 (TCP/IPv6)” box.
5. Click "Ok."
6. In the system tray located in the bottom-right corner of the screen, click on either the Wi-Fi or Ethernet connection icon and click “Network & internet settings.”
7. In the left sidebar of the settings, select “VPN,” find your created IKEv2 connection, and click on “Advanced options.”
8. Click "Edit" and enter your NordVPN service username and password from the NordVPN manual setup Service Credentials tab.
1. 1. Paste the service credentials to the Username and password windows and save it.
2. Click on the network icon again in the system tray in the bottom-right corner of the screen and click “Connect” under “NordVPN IKEv2.”
3. That’s it — you should now be connected.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEZqUcdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGGbiWHEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJQL2hjL2VuLXVzL2FydGljbGVzLzE5OTE2OTY1NjE2MDE3LUNvbm5lY3QtdG8tTm9yZFZQTi1JS0V2Mi1JUFNlYy1vbi1XaW5kb3dzBjsIVDoJcmFua2kJ--67745d72a582c9e7580acee76eeb68f3a48755bf
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How web scraping impacts your VPN experience
|
Web scraping refers to the extraction of data from websites by a bot or a web crawler. While it's a common practice in some business sectors, it has significant implications when conducted over shared VPN servers, such as ours.
## Increased rate of CAPTCHA requests
You might have faced a situation where you're asked to verify that you're not a robot by solving a puzzle or clicking on images. This happens more frequently when a server is detected to be performing automated tasks, like web scraping.Increased CAPTCHA prompts don't just cause a minor inconvenience. They significantly disrupt your browsing experience. Whether you're in the middle of a work task or a relaxing movie night, no one wants to be interrupted by regular requests to prove their humanity!
## Limited accessibility
Frequent web scraping from a VPN subnet can lead search engines like Google to add the subnet to their blocklists. When this happens, every user connected to our VPN service through that subnet will experience limited accessibility or even complete unavailability of services, impacting the reliability of our VPN.Replacing these subnets is not only costly but also time-consuming. It consumes resources we could use to enhance the service experience for all our users.
## NordVPN solution
That's why we have systems to detect patterns consistent with web scraping and enforce our terms of service. We do not log user data, and these systems do not infringe upon the privacy of our customers — they merely allow us to maintain the quality of our service.
|
https://support.nordvpn.com/hc/en-us/articles/20224656696209-How-web-scraping-impacts-your-VPN-experience
|
What is NordLabs
|
[NordLabs](https://labs.nordvpn.com/) is a testing platform that NordVPN engineers and developers created to test and experiment with new online safety products and tools.
The platform provides a chance for you to try the products and provide your feedback about them. To find out more information about it, and understand the testing products check [the NordLabs blog post](https://nordvpn.com/blog/nordlabs/).
|
https://support.nordvpn.com/hc/en-us/articles/20187962822033-What-is-NordLabs
|
What does server colocation mean?
|
Server colocation is the process of housing servers in a purpose-built data center that allows managing servers by the company itself. This means that from now on, our colocated servers are owned by NordVPN. With the help of the company's partners, servers are now supported by a constant power supply, steady internet connection, protection against natural disasters, and, most importantly, tight security.
|
https://support.nordvpn.com/hc/en-us/articles/19685719333393-What-is-NordVPN-s-colocated-server
|
What is NordVPN's colocated server
|
In September 2020, NordVPN started the server colocation process and already has 580 colocated servers in 19 different locations. All 7000+ servers in over 118 countries will become colocated in the future. This change is essential as an additional step to improve the overall service quality for you as a user.
## What does server colocation mean?
Server colocation is the process of housing servers in a purpose-built data center that allows managing servers by the company itself. This means that from now on, our colocated servers are owned by NordVPN. With the help of the company's partners, servers are now supported by a constant power supply, steady internet connection, protection against natural disasters, and, most importantly, tight security.
|
https://support.nordvpn.com/hc/en-us/articles/19685719333393-What-is-NordVPN-s-colocated-server
|
What is the Helper service?
|
Helper service is required for a NordVPN [macOS app](https://nordvpn.com/download/mac/) to receive administrator permissions. These permissions are needed for the app to work properly and to route all active connections through a VPN server.
|
https://support.nordvpn.com/hc/en-us/articles/19685689883665-What-is-the-Helper-service
|
What qualities make a VPN server the best one for you?
|
In most standard cases, it's the high speed and the reliability of the VPN connection. To achieve both, the best practice is to connect to a VPN server that is closest to your actual location and is less loaded with traffic. On that note, check out how NordVPN fares in the UK: [VPN for UK](https://nordvpn.com/servers/uk/).
|
https://support.nordvpn.com/hc/en-us/articles/19685509154321-How-to-choose-the-best-NordVPN-server-in-UK
|
How to choose the best NordVPN server in UK
|
There are two methods:
Quick connection
1. Open and log into the [NordVPN app](https://nordvpn.com/download/).
2. Press on the "Quick connect" button.
3. Wait until the connection is established.
Done! Yes, really. The Quick connect feature provides you with peace of mind by automatically searching for a server that adheres to both of the qualities described above.
Manual connection
1. Similarly, open and log into the NordVPN app first.
2. Find and click on "United Kingdom" within the country list.
3. Again, wait for the connection to be established.
You will now be connected to the closest VPN server with less traffic on. Enjoy the stability and the high speed!
The main difference between these two methods is that Quick Connection does not allow you to specify the country, the state or the city that you'll be connecting to.
## What qualities make a VPN server the best one for you?
In most standard cases, it's the high speed and the reliability of the VPN connection. To achieve both, the best practice is to connect to a VPN server that is closest to your actual location and is less loaded with traffic. On that note, check out how NordVPN fares in the UK: [VPN for UK](https://nordvpn.com/servers/uk/).
|
https://support.nordvpn.com/hc/en-us/articles/19685509154321-How-to-choose-the-best-NordVPN-server-in-UK
|
NordVPN imitation scams
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[Various scams](https://nordvpn.com/blog/what-is-a-scam/) are going around and websites pretending to represent the NordVPN product. While our team is working on eliminating them, here are some tips on how to avoid them.
## How to verify if you were contacted by a real NordVPN representative:
1. Check the sender’s email address. Make sure it comes from the official NordVPN (@nordvpn.com, @nordvpnmedia.com) or NordSecurity (@nordsec.com) domains. Look out for spelling errors in the domain name (for example, @n0rdvpn.com), generic email domains (for example, [_]@gmail.com, [_]@yahoo.com, [_]@laposte.net), or unusual domain endings, such as .pw or .biz as well as any punctuation marks such as hyphens, etc. Always question any other domain used, even if the email might look legit, and note that official NordVPN communication will not occur through such emails.
2. Examine the email. Look out for usual phishing scam indicators, such as grammar mistakes or suspicious attachments and links. Never click on any link or attachment provided if you are not sure the email is legit.
3. If you have doubts about the legitimacy of someone claiming they represent NordVPN - you can always contact our customer support via live chat on [our website](https://support.nordvpn.com/hc/en-us/requests/new) or over email at support@nordvpn.com to verify the information.
4. If it was determined that the person contacting you was an impersonator and the contact was a phishing attempt, report the sender via your email service as phishing and inform us via our customer support team as soon as possible.
## How to double-check if the NordVPN site is legit:
1. Analyze website URL. We only use <https://nordvpn.com/>, <https://nordvpn.org/>, <http://nordauth.com/> and <http://nordaccount.com/> domains (also <https://support.nordvpn.com/>). We do not own any other website. Try looking for mistakes in the domain (for example, n0rdvpn instead of nordvpn) unusual domain endings, such as .top or .biz.
2. Check the domain age. [Here](https://whois.domaintools.com/) you can check when the domain was registered and where it was registered. If the website is created only a few hours or days ago, it is a great possibility that there is a scam.
3. Look for a secure connection sign. When the site is secure, a padlock sign will appear next to the URL, or the address will be highlighted green. Next to the poorly encrypted scam websites, you will not find such a sign, and in some cases, you will see a “Not secure” notice.
4. Search for the contact details. Scam websites usually do not have any contact details mentioned, such as an E-Mail address. In cases when they do, scammers use very generic Gmail Account contacts.
5. Check out our social media. In case you are still not sure if the website is legit or not, visit NordVPN's social media ([Facebook](https://www.facebook.com/nordvpn/), [Twitter](https://twitter.com/NordVPN/), [LinkedIn](https://www.linkedin.com/company/nord-vpn/), [YouTube](https://www.youtube.com/channel/UCSZhRxyloC-qzURiOa3vbFQ/), and [Instagram](https://www.instagram.com/nordvpn/)), where you can find our legitimate link to the NordVPN website.
## How to check if the NordVPN app is legit:
1. Download the app from your App Store/Play Store (For iOS and Android devices). After typing in “NordVPN” in your application store, the legitimate app will have the most reviews and downloads, so check that before downloading. Be aware that there are many fake versions of our application in the application store. However, our team is reporting them and taking them down regularly.
2. Get the app from our website. After checking if the NordVPN website is legit, you can directly [download the NordVPN application](https://nordvpn.com/download/) from our website.
3. Contact our support team. If you still hesitate about whether the application is legit, which version you should use, or cannot access our website to download it, contact our support team via support@nordvpn.com or a live chat. Our agents will provide you with an official version of our application or help you to check if an application you downloaded is legit.
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https://support.nordvpn.com/hc/en-us/articles/19685519701905-NordVPN-imitation-scams
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Password has been changed
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If you have ever received a notification of your password is changed and you are sure that you haven't changed anything - we recommend checking your e-mail address at <https://haveibeenpwned.com/> to see if it has not been compromised on the internet.
If it was, make sure to change your e-mail address password as well as NordVPN's. If your credentials are publicly accessible, chances are they will be matched across multiple services. Therefore we strongly recommend to never use the same password with different services.
You can reset your password by following the steps below:
1. Login to your Nord Account on this page: <https://my.nordaccount.com/>
2. Click on Forgot your password? hyperlink:
3. Enter your Nord Account registration e-mail address and click Send Reset Link:
We also have a blog post about it: <https://nordvpn.com/blog/have-you-been-pwned-check-if-you-must-change-your-passwords/>.
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https://support.nordvpn.com/hc/en-us/articles/19682431478801-Password-has-been-changed
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Changes to the login process on third-party apps and routers
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The following news are relevant for those who use NordVPN on their routers or connect to NordVPN servers through third-party apps, such as the OpenVPN app.
Please bear in mind that from June 14th, 2023, you will no longer be able to use your NordVPN email/username and password to authenticate your connection (This does not affect the native NordVPN app).
Instead, you will have to use service credentials, which can be found on the [Nord Account dashboard](http://my.nordaccount.com/dashboard/nordvpn/):
1. Click Set up NordVPN manually.
2. You will receive a verification code in your email that you use for NordVPN services. Type the code in: 
3. Copy the credentials using the “Copy” buttons on the right:
### Why is this change happening?
By requiring to use the service credentials across third-party apps, we increase our customer security by decreasing the chances of a successful Enumeration Attack. To briefly explain what kind of attack that is, consider the following: when logging into a third-party app, based on the correctness of the provided credentials, the app may react differently. For instance, if your password is correct, but your username isn't, the app may take slightly longer to identify such a mismatch than vice versa (username would be correct but not the password). Such knowledge might potentially be useful for hackers if, for example, they have a database of stolen usernames and passwords and want to check if specific usernames are registered. Hackers can attempt to enter the credentials they have into the login field and check if there is any difference in how the app reacts to mismatches, e.g. how long does it take for an app to prompt a response. When the pattern is established, it is possible to find out what usernames are registered with the service, which allows further breaking into the account by pairing relevant usernames against various known passwords. However, when service credentials are used, any such discrepancies are made close to impossible to detect, which significantly improves general security.
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https://support.nordvpn.com/hc/en-us/articles/19685514639633-Changes-to-the-login-process-on-third-party-apps-and-routers
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What qualities make a VPN server the best one for you?
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In most standard cases, it's the high speed and the reliability of the VPN connection. To achieve both, the best practice is to connect to a VPN server that is closest to your actual location and is less loaded with traffic. On that note, take a look at the locations available within USA:
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https://support.nordvpn.com/hc/en-us/articles/19685373730193-How-to-choose-the-best-NordVPN-server-in-USA
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How to choose the best NordVPN server in USA?
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There are two methods:
Quick connection
1. Open and log into the [NordVPN app](https://nordvpn.com/download/).
2. Press on the "Quick connect" button.
3. Wait until the connection is established.
Done! Yes, really. The Quick connect feature provides you with peace of mind by automatically searching for a server that adheres to both of the qualities described above.
Manual connection
1. Similarly, open and log into the NordVPN app first.
2. Find and click on "United States" within the country list.
3. Again, wait for the connection to be established.
You will now be connected to the closest VPN server with less traffic on. Enjoy the stability and the high speed!
The main difference between these two methods is that Quick Connection does not allow you to specify the country, the state or the city that you'll be connecting to.
## What qualities make a VPN server the best one for you?
In most standard cases, it's the high speed and the reliability of the VPN connection. To achieve both, the best practice is to connect to a VPN server that is closest to your actual location and is less loaded with traffic. On that note, take a look at the locations available within USA:
Cities:
[Atlanta](https://nordvpn.com/servers/usa/atlanta/), [Buffalo](https://nordvpn.com/servers/usa/buffalo/), [Charlotte](https://nordvpn.com/servers/usa/charlotte/), [Chicago](https://nordvpn.com/servers/usa/chicago/), [Dallas](https://nordvpn.com/servers/usa/dallas/), [Denver](https://nordvpn.com/servers/usa/denver/), [Los Angeles](https://nordvpn.com/servers/usa/losangeles/), Manassas, [Miami](https://nordvpn.com/servers/usa/miami/), [New York](https://nordvpn.com/servers/usa/new-york/), [Phoenix](https://nordvpn.com/servers/usa/phoenix/), [Salt Lake City](https://nordvpn.com/servers/usa/saltlakecity/), [San Francisco](https://nordvpn.com/servers/usa/sanfrancisco/), [Seattle](https://nordvpn.com/servers/usa/seattle/), [St. Louis](https://nordvpn.com/servers/usa/stlouis/).
States:
[Texas](https://nordvpn.com/servers/usa/texas/), [California](https://nordvpn.com/servers/usa/california/), [Florida](https://nordvpn.com/servers/usa/florida/), [Arizona](https://nordvpn.com/servers/usa/arizona/), [Colorado](https://nordvpn.com/servers/usa/colorado/), [Utah](https://nordvpn.com/servers/usa/utah/), [Illinois](https://nordvpn.com/servers/usa/illinois/), [Virginia](https://nordvpn.com/servers/usa/virginia/).
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https://support.nordvpn.com/hc/en-us/articles/19685373730193-How-to-choose-the-best-NordVPN-server-in-USA
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Virus in NordVPN software. What to do?
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Some antivirus software for Windows falsely detect malware on the NordVPN software, rest assured it is safe to use. Here is what you need to do:
1. Temporarily disable your antivirus software.
2. Redownload NordVPN installation file from our website.
3. Add the NordVPN installation file that you have downloaded to the antivirus exception list.
4. Install NordVPN
5. Add NordVPN software to the antivirus exception list.
If that does not help, it may be that the antivirus software is conflicting with the NordVPN software, thus please try completely removing the antivirus software and then install NordVPN software. Check if any issues persist if it doesn't install the antivirus software once again.
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https://support.nordvpn.com/hc/en-us/articles/19685399228433-Virus-in-NordVPN-software-What-to-do
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How to take a screenshot?
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During troubleshooting with our Customer Support team, you may need to uploada screenshot of a specific application or website to help describe the issue at hand – this also helps our Support team efficiently troubleshoot the problems you are facing.
Select your device below and follow the instructions:
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19684654253585-How-to-take-a-screenshot#macOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/19684654253585-How-to-take-a-screenshot#Linux)
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19684654253585-How-to-take-a-screenshot#Windows)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19684654253585-How-to-take-a-screenshot#Android)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/19684654253585-How-to-take-a-screenshot#iOS)
* [Chromebook](https://support.nordvpn.com/hc/en-us/articles/19684654253585-How-to-take-a-screenshot#Chromebook)
## Taking a screenshot on macOS
Follow these steps to take a screenshot on your macOS device:
### Take a screenshot of your entire screen:
1. Press Shift + Command (⌘) + 3.
2. Find the screenshot as a .png file on your desktop.
### Take a screenshot of a specific window:
1. Press Shift + Command (⌘) + 4. The pointer changes to a crosshair.
2. Press the Spacebar. The pointer changes to a camera.
3. Move the camera over a window to highlight it.
4. Click your mouse or trackpad to take a screenshot of the highlighted window. To cancel, press the Esc (Escape) key before you click.
5. Find the screenshot as a .png file on your desktop.
You can find alternative ways of taking a screenshot on Mac [here](https://support.apple.com/en-us/HT201361).
## Taking a screenshot on Linux
Follow these steps to take a screenshot on your Linux device:
1. Press PrtScn to take a full-screen screenshot. The screenshot will show everything in your display.
2. You will be prompted to select where you would like to save the screenshot file.
If this method does not work on your specific setup of Linux you can find alternative ways of taking a screenshot [here](https://www.wikihow.com/Take-a-Screenshot-in-Linux).
## Taking a screenshot on Windows
Windows devices include a built-in app to take screenshots called the Snipping Tool.
1. To open and use the Snipping Tool, select the Start button that looks like the Windows logo. 
2. Type in Snipping Tool in the search bar and click on the Snipping Tool to launch the app.
3. Once the App launches, you can see a window with screenshot options such as the shape and the timer. Choose Free-form, Rectangular, Window, or Full-screen Snip and press the Windows logo key + Shift + S (all at the same time).
4. Alternatively, you can press New, then choose the shape you wish to make the screenshot in and use your cursor while pressing the left button on your mouse.When making free-form or rectangular snips, use your mouse to select the area you want to capture. This will usually be your browser window, the NordVPN app, or a specific application.
5. Click on the pop-up in the bottom right corner of your screen. It will appear once a screenshot (snip) is made.
6. The Snipping Tool window will extend. Click the Save button at the top right of the Snipping Tool.
7. Choose a location where you wish to save your screenshot and click Save.
## Taking a screenshot on Android
To take a screenshot of an Android device, please follow these steps:Press and hold the Volume Down + Power buttons at the same time, and you’ll see a brief onscreen animation followed by a confirmation in the notification bar that the action was successful.
## Taking a screenshot on iOS
To take screenshots on your iOS device, please follow these steps.
### iPhone 8 or earlier, iPad, or iPod touch:
1. Press and hold the Top or Side button together with the Home button.
2. Release the buttons to take a screenshot.
3. In iOS 11, a thumbnail of your screenshot appears in the lower-left corner of your device. Tap the thumbnail to add drawings and text with Markup, or press and hold the thumbnail to share the screenshot. Swipe left on the thumbnail to dismiss it.
To find the screenshot you just took, along with the ones you've taken before, go to Photos > Albums > Screenshots.
### iPhone X or newer:
1. Press and hold the Side button alongside the Volume up button.
2. Release the buttons to take a screenshot.
3. A thumbnail of your screenshot appears in the lower-left corner of your device. Tap the thumbnail to add drawings and text with Markup, or press and hold the thumbnail to share the screenshot. Swipe left on the thumbnail to dismiss it.
## Taking a screenshot on a Chromebook
Follow the steps below to take a screenshot on your Chromebook.
1. Press Shift + Ctrl + Show windows on your keyboard.
2. Select and drag the desired application/window to take a screenshot.
3. Alternatively, press Ctrl + Shift + Show windows, and select a screenshot feature from the toolbar:
* Take a full-screen screenshot.
* Take a partial screenshot.
* Take a window screenshot.
If you need additional assistance, check out [Chromebook's screenshot-taking guide with pictures](https://www.google.com/chromebook/howto/take-full-screenshots/).
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https://support.nordvpn.com/hc/en-us/articles/19684654253585-How-to-take-a-screenshot
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Do you offer any open ports?
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All ports are open on our servers except SMTP and Netbios for outgoing connections.
For SMTP incoming port you can alternatively use 465 or 587 ports.
Since we do not provide any port-forwarding, no incoming connections can go through.
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https://support.nordvpn.com/hc/en-us/articles/19684449567121-Do-you-offer-any-open-ports
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Disable NordVPN marketing notifications
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There are several ways you can opt-out from receiving NordVPN marketing related notifications on your desktop apps – Windows and macOS respectively.
* For Windows operating system users:Please follow the steps outlined [here](https://support.microsoft.com/en-us/windows/change-notification-and-quick-settings-in-windows-ddcbbcd4-0a02-f6e4-fe14-6766d850f294) to disable notifications.
* For macOS operating system users:Please follow the steps outlined [here](https://support.apple.com/en-au/guide/mac-help/mchl2fb1258f/mac) under "Customize alerts or turn them off" to disable notifications for NordVPN IKE and/or NordVPN apps respectively.
Please note that by using any of the above methods you will also disable "Connected to ..." and "Disconnected from ..." app notifications as well. If you would like to receive these notifications and only disable marketing notifications, please [contact our support](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) and we will help with your request.
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https://support.nordvpn.com/hc/en-us/articles/19684430411281-Disable-NordVPN-marketing-notifications
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Where can I find my username?
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All of the NordVPN accounts are registered with an email address, which is also your username that you'd use to log into your account. You can fill in this form if you wish to change your username to be different than your email address.
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https://support.nordvpn.com/hc/en-us/articles/19682763173009-Where-can-I-find-my-username
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Does NordVPN have servers in India?
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NordVPN has shut down its Indian servers in response to India's Computer Emergency Response Team (CERT-in) rules published on June 26, 2022. This does not affect NordVPN servers outside of India.
However, due to demand from our clients, NordVPN has decided to make an exception and create one virtual location with an Indian IP, which was released on January 2, 2024.
NordVPN still offers over 7,000 ultra-fast VPN servers in 118 countries. If you need help choosing, have a look at available [NordVPN server locations](https://nordvpn.com/servers/) or follow our guide on how to [find the best server](https://support.nordvpn.com/General-info/Features/1086809762/How-to-find-the-best-server.htm).
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https://support.nordvpn.com/hc/en-us/articles/19602014831633-Does-NordVPN-have-servers-in-India
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Using the Dark Web Monitor feature
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### What is the Dark Web Monitor?
The [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) is a feature of NordVPN that scans the internet for any credential leaks associated with your registered NordVPN e-mail address. In the case that any such leaks are found, you will be immediately notified by the NordVPN app.
At the moment, the Dark Web Monitor is available only for the macOS, iOS, Windows, and Android apps.
### How to activate the Dark Web Monitor feature?
On macOS:
1. Press on the Dark Web Monitor icon on the left bar of the app and toggle the Dark Web Monitor switch to the ON position.
On Android:
1. Tap the user profile icon in the bottom right corner and proceed to Dark Web Monitor.
1. Toggle the Dark Web Monitor feature to the on position.
On iOS:
1. Tap on the profile icon in the bottom right corner to access the settings menu.
1. Find the Tools section and tap on the Dark Web Monitor option to activate it.
On Windows:
1. Click Dark Web Monitor icon on the left.
1. In the Dark Web Monitor section toggle the switch to the ON position.
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https://support.nordvpn.com/hc/en-us/articles/19681938685713-Using-the-Dark-Web-Monitor-feature
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How can I change the language of the NordVPN app?
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In this article you will learn how to change the language settings of the NordVPN app across different operating systems. We will cover the languages available for each platform and step-by-step directions for making adjustments in Windows, macOS, Android, and iOS Windows. To change the language for your respective device, follow the links below:
* [Changing the NordVPN app language on Windows](
* [Changing the NordVPN app language on macOS](
* [Changing the NordVPN app language on Android](
* [Changing the NordVPN app language on iOS](
## Changing the NordVPN app language on Windows
To change the language settings for the NordVPN app on your Windows device, follow the steps outlined in this guide. Language availability may vary depending on your version of Windows.
Windows 7/8.1/10 (32-bit) supports the following languages: English, Spanish, German, French, Japanese, and Chinese (Simplified/Traditional).
Windows 10 (64-bit) or Windows 11, also have these additional languages: Italian, Dutch, Polish, Brazilian Portuguese, Swedish, Korean, and Japanese.
Select your Windows version below to get started:
* [Windows 7/8.1 /10 (32-bit)](
* [Windows 10 and 11](
### Windows 7/8.1/10 (32-bit)
If you want to use the app in a different language, you can adjust the language settings on your Windows 7, 8.1, or 10 (32-bit) device. Follow the instructions below to change the language and apply your preferred settings to the app.
1. Click on the settings (gear icon) at the bottom-left corner of the app:
2. Choose general settings:
3. Select the language setting:
4. Pick your preferred language:
Once you've completed the steps, the language in your NordVPN app will be changed to your selected preference.
### Windows 10 and 11
If you're using Windows 10 or 11, you can easily change the language settings for the app. Follow the steps below to update the language preferences and ensure the app displays in your preferred language.
1. Click on the gear icon in the bottom-left corner:
2. Choose general settings:
3. Select the language setting:
4. Pick your preferred language:
Once you've completed the steps, the language of your NordVPN app will be successfully updated.
## Changing the NordVPN app language on macOS
NordVPN applications on macOS currently support English, German, French, Spanish, Italian, Korean, Chinese (Simplified/Traditional), Portuguese-Brazilian, Swedish, Dutch, Polish, and Japanese languages. To change the language of your NordVPN app, follow these steps:
1. Click on the Apple menu:
2. Select the system preferences:
3. Choose the language and region:
4. Click on apps and add button (+) to find the NordVPN app:
5. Pick a language from the pop-up menu and click add:
After completing the steps, the language in your NordVPN app will be updated to the one you selected.
## Changing the NordVPN app language on Android
The NordVPN application for Android devices currently supports English, German, Spanish, Italian, French, Japanese, Korean, Portuguese, Portuguese-Brazilian, Chinese (Simplified/Traditional/Taiwanese/Hong Kong), Swedish, Dutch.
To change the language on the Android NordVPN application, you need to set one of the mentioned languages in the device settings. Please be aware that the steps may differ depending on your Android OS version. To get started, follow the steps below:
1. Go to your device settings:
2. Select apps:
3. Tap NordVPN:
4. Select language:
5. Choose your language
After following the steps, the language in your NordVPN app will have changed.
## Changing the NordVPN app language on iOS
NordVPN applications for iOS devices are currently supported in English, German, Spanish, French, Japanese, Korean, Portuguese - Brazilian, Italian, Swedish, Polish, and Chinese (Simplified/Traditional).
To change the language on the iOS application, change the preferred language order in the device settings. The steps may differ depending on your iOS version. To begin changing your language, follow the steps below:
1. Tap on your device settings:
2. Tap apps:
3. Tap NordVPN:
4. Select language:
5. Choose your language.
After following the steps, the language in your NordVPN app will be updated.
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https://support.nordvpn.com/hc/en-us/articles/19681896427281-How-can-I-change-the-language-of-the-NordVPN-app
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Old versions of NordVPN will stop working
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We can’t ensure your security on outdated apps and fix vulnerabilities before they can inflict damage, so we’ll stop supporting these versions. Please update your app now. Otherwise, you won’t be able to connect to a VPN and use other features.
## Oldest versions that will continue to receive support
* Windows 7.1/8.1/10 32-bit - 6.45 (Older versions have been deprecated as of May 28th, 2024)
* Android - 7
* Android devices having 6.8 or older versions won't be supported by NordVPN from November 20, 2024. To continue using NordVPN, read how to re-install NordVPN on Android.
* If you're using Android Lollipop, we have a special build that will work until further notice. That is version 4.12.11 of NordVPN and you can download it by [clicking here](https://downloads.nordcdn.com/apps/android/generic/nordvpn-sideload/4.12.11/NordVPN.apk).
* macOS 10.11- 6.7.0
* macOS (higher versions than 10.11) - 7.13.0
* iOS - 7.20.0
* Linux - 3.14.1
## How to check the NordVPN app version
Windows:
1. Open the NordVPN app.
2. Press on the Settings cog icon in the upper-right corner (or bottom-left corner, depending on the version of the app).
1. You will be able to see the app version at the top of the page under Settings (or General in older versions of the app)
Android:
1. Open the NordVPN app.
2. Click on the profile icon in the bottom-right corner (or in the top-left corner, depending on the version of the app)
1. Scroll down to the General section (or open the Help Center tab, depending on the version of the app)
macOS:
1. Open the NordVPN app, and then click on NordVPN in the upper-left corner.
1. Then click About NordVPN, there you'll find the version of the app.
iOS:
1. Open the NordVPN app.
2. Press the Settings button in the upper-right corner (or the lower-right corner, depending on the app's version).
1. Scroll down to the bottom until you see the app version.
Linux:
1. Open the NordVPN app through the terminal
2. Enter the following command: nordvpn -v
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https://support.nordvpn.com/hc/en-us/articles/19656434817809-Old-versions-of-NordVPN-will-stop-working
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Error: 429 Too Many Requests
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Error: 429 Too Many Requests is usually seen while trying to log into the application. After our app notices many unsuccessful login attempts, the error will appear and stop you from accessing your Nord Account. This is done to keep your account data safe and protect it from unauthorized access.
To avoid this problem, try following these steps and then log in again:
1. Change the password that is used with the services, as shown in [this article](https://support.nordvpn.com/hc/en-us/articles/19682431478801-Password-has-been-changed).
2. Check if no proxy or other VPN services are active. If any is, try to disable it.
3. Wait out for about 15-30 minutes to log in after the password changes.
4. Log in via a different network or a hotspot.
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https://support.nordvpn.com/hc/en-us/articles/19647215020177-Error-429-Too-Many-Requests
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Can I use a remote desktop with NordVPN
|
You can easily set up a remote desktop connection with [NordVPN’s Meshnet feature](https://nordvpn.com/meshnet/). Simply follow our guide on how to access your computer remotely over Meshnet.
Please note that this is the only way to safely use a remote desktop with NordVPN — for security reasons, NordVPN does not support port forwarding, which is otherwise required for a remote desktop connection. If you are curious as to why, we have an article explaining the interplay between [port forwarding and VPNs](https://nordvpn.com/blog/port-forwarding/).
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https://support.nordvpn.com/hc/en-us/articles/19647141065105-Can-I-use-a-remote-desktop-with-NordVPN
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What is a Server name or address of VPN?
|
The VPN server hostname, or in other words, the VPN address, is the specific location of the VPN server. The address can be an IP address or a domain name. While setting up a manual connection on some platforms and advanced configurations, you might be required to define a server hostname address.You can find a hostname for the best available connection on our Servers page. Enter [NordVPN's server recommendation tool](https://my.nordaccount.com/dashboard/nordvpn/manual-configuration/server-recommendation/) and look for the hostname under the server name.
|
https://support.nordvpn.com/hc/en-us/articles/19646487549585-How-to-find-servers-name-or-address-of-VPN
|
How to find servers name or address of VPN?
|
## What is a Server name or address of VPN?
The VPN server hostname, or in other words, the VPN address, is the specific location of the VPN server. The address can be an IP address or a domain name. While setting up a manual connection on some platforms and advanced configurations, you might be required to define a server hostname address.You can find a hostname for the best available connection on our Servers page. Enter [NordVPN's server recommendation tool](https://my.nordaccount.com/dashboard/nordvpn/manual-configuration/server-recommendation/) and look for the hostname under the server name.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
In this case, the hostname would be us8360.nordvpn.com .
|
https://support.nordvpn.com/hc/en-us/articles/19646487549585-How-to-find-servers-name-or-address-of-VPN
|
Why is NordVPN constantly updating?
|
NordVPN is updated often to keep pace with evolving cyberthreats. Some updates are minor, intended only to improve the UI, while others add new handy features or fix critical bugs. For your online security, it is very important that you use the latest version of NordVPN.
|
https://support.nordvpn.com/hc/en-us/articles/19599549948945-How-to-update-NordVPN-applications
|
Trusted Network Feature
|
The Trusted Network feature works like an exceptions list: when you add a network to it, you will no longer get connected to a VPN server when using that network. In other words, by adding a network to the Trusted Network list, you are saying that you trust this network, thus you do not need VPN protection while being on it. This can be convenient when traveling from a safe network environment, such as your home, to a riskier one, like a free-access Wi-Fi hotspot at a cafe. Without having to lift a finger, the NordVPN connection will automatically turn on or off based on what networks you add to the Trusted Network list. Here you can find the instructions tailored to your device:[Choose a trusted network on Windows 7 and 8.1](https://nordvpn.zendesk.com/hc/en-us/articles/19441140326289) or [NordVPN on Windows 10 and 11](https://nordvpn.zendesk.com/hc/en-us/articles/19472023025169)[Choose a trusted network on iOS](https://nordvpn.zendesk.com/hc/en-us/articles/19451338152849)[Choose a trusted network on Android](https://nordvpn.zendesk.com/hc/en-us/articles/19449000730385)[Choose a trusted network on macOS NordVPN application](https://nordvpn.zendesk.com/hc/en-us/articles/19445793501585) or [NordVPN (App Store) application](https://nordvpn.zendesk.com/hc/en-us/articles/19456281201041)Users of Android, be aware: The 'Wi-Fi exceptions' feature will no longer be available on Android 10 OS or later versions due to its incompatibility with their latest security updates. It will still be available on devices running older Android OS versions.
|
https://support.nordvpn.com/hc/en-us/articles/19645837296913-Trusted-Network-Feature
|
Managing my NordAccount settings
|
You can manage your account by signing in on: <https://my.nordaccount.com/>. While using Nord Account you can be in control of all the Nord services, change subscription plans, [reset your password](https://support.nordvpn.com/hc/en-us/articles/19625665980433-I-forgot-my-NordVPN-password-What-to-do), access your billing history, and [enable MFA](https://support.nordvpn.com/hc/en-us/articles/19442299167889-What-is-MFA-and-how-to-enable-it).
|
https://support.nordvpn.com/hc/en-us/articles/19629327624593-Managing-my-NordAccount-settings
|
I forgot my NordVPN password. What to do?
|
1. Go to the Nord Account entry page: <https://my.nordaccount.com/>, and click on Log in to Nord Account. 
2. Click on Forgot your password? After that, enter your registered E-Mail address and click on Send Reset Link.
3. A password reset link will be automatically sent to your e-mail:
4. Go over to your e-mail account and use the password reset link to set a new NordVPN password. Afterward, you will be able to log in to our applications and connect to our servers.
|
https://support.nordvpn.com/hc/en-us/articles/19625665980433-I-forgot-my-NordVPN-password-What-to-do
|
What is Split Tunneling and how to use it?
|
[Split tunneling](https://nordvpn.com/features/split-tunneling/) is an option that allows you to have a specific part of your internet connection to be rerouted outside of the VPN. You may find it useful for situations where a VPN connection may be unnecessary, for instance, when dealing with a trusted application.
NordVPN split tunneling is currently available on Windows 7 and 8.1, Windows 10 and 11, Android, and [Android TV](https://support.nordvpn.com/hc/en-us/articles/19618692366865-What-is-Split-Tunneling-and-how-to-use-it#Android%20TV).
## On Windows 7 & 8.1:
1. Open the settings menu. 
2. Head down to the Split tunneling section, turn it ON, and then press Add apps. 
## On Windows 10 & 11:
1. Click on a gear icon in the left-bottom corner.
2. Choose Split Tunneling settings.
3. Turn the feature on and choose to add apps.Experiencing issues?Look here, and you'll find the latest updates concerning known issues and how to resolve them.At the moment, it is known that when the split tunneling feature is used, some services still appear to be affected by the VPN. This is related to the fact that although your real IP address does get routed through the excluded application, the DNS servers provided by NordVPN are still in effect, which may cause an issue. We are currently working to resolve this problem.
## On Android:
1. Tap on the profile icon and open the settings menu by tapping on Settings.
2. Head over to the VPN connection settings and choose the Split tunneling option.
3. Toggle the switch to the ON position.
4. Select the apps you wish to not be affected by the VPN connection.
## On Android TV:
1. After you open the NordVPN app, select Settings, and, under App settings, choose Add apps next to Split tunneling. Once you select the apps of your choice, they will appear under Trusted apps.
|
https://support.nordvpn.com/hc/en-us/articles/19618692366865-What-is-Split-Tunneling-and-how-to-use-it
|
How to find various configuration files
|
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
|
https://support.nordvpn.com/hc/en-us/articles/19617516982929-How-to-find-various-configuration-files
|
Making sure your account is active
|
If you can't connect to our servers, you should first make sure your account is active, as it is the most common reason for this issue.
Here's how you can do that:
1. Make sure that you use the correct password.Visit the [Nord Account](http://my.nordaccount.com/dashboard/) website and try to log in there. [>Follow these steps if you forgot your password<](https://support.nordvpn.com/hc/en-us/articles/19625665980433-I-forgot-my-NordVPN-password-What-to-do).
2. Make sure that your account is active.Go to the [Nord Account page](https://my.nordaccount.com/dashboard/) and check your account's expiration date. Under the NordVPN service, you should see the date. Make sure that the subscription is not expired.
### My account shows up as inactive. Why?
Generally, an account may temporarily stay inactive because the payment must be processed. The time it takes to process the payment varies from service to service. Check out this [article](https://support.nordvpn.com/hc/en-us/articles/19741669733393-Why-my-NordVPN-account-is-still-inactive).
### My account is active. What next?
In this case, please return to the troubleshooting article you came from and continue with the rest of the steps provided there.
|
https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active
|
How to update NordVPN applications
|
NordVPN applications receive automatic updates in stages. This means that some users get their NordVPN updates earlier than others. The reason is to avoid issues on a mass scale in case there are any update-related problems.
If you haven't received a NordVPN update yet, you will within a few days. The latest app version can generally be downloaded from our [VPN app downloads page](https://nordvpn.com/download/).
The only exception for automatic updates is NordVPN’s Linux app. If you’re wondering how to update NordVPN for Linux, simply run these commands:sudo apt-get updatesudo apt-get upgradesudo apt-get install nordvpn
Note: If you are using NordVPN versions older than 3.12.0 (3.12.0 version included) you will not be able to connect to our servers unless you update the application to the latest one.
Once done, you will have the latest NordVPN version.
## Why is NordVPN constantly updating?
NordVPN is updated often to keep pace with evolving cyberthreats. Some updates are minor, intended only to improve the UI, while others add new handy features or fix critical bugs. For your online security, it is very important that you use the latest version of NordVPN.
In very rare cases, you may encounter a bug where the NordVPN updater keeps restarting without finishing the update. In those circumstances, reboot your device, uninstall NordVPN, and [download the latest NordVPN version](https://nordvpn.com/download/) manually.
|
https://support.nordvpn.com/hc/en-us/articles/19599549948945-How-to-update-NordVPN-applications
|
Can my ISP see that I’m using NordVPN?
|
When you connect to a [NordVPN server](https://nordvpn.com/servers/), your [ISP can see that you’re connected to an IP owned by a VPN service](https://nordvpn.com/blog/can-isp-see-vpn/). It might also know the time of your connection and the port your VPN protocol is using. Plus, the provider will see the amount of traffic traveling to and from your device.
|
https://support.nordvpn.com/hc/en-us/articles/19588855566097-What-does-ISP-see-when-I-m-using-NordVPN
|
What does NordVPN hide from my ISP?
|
In essence, your service provider only knows that your actual online traffic is hidden from them. That means it loses access to the following information:
|
https://support.nordvpn.com/hc/en-us/articles/19588855566097-What-does-ISP-see-when-I-m-using-NordVPN
|
Why does the ISP still see some information?
|
Your ISP still sees some information because your service provider connects you to the websites you want to visit. You send it a data package, which works as a request, and the ISP sends it to the correct destination. When you connect to NordVPN, you tell it to send that request to the VPN server.
|
https://support.nordvpn.com/hc/en-us/articles/19588855566097-What-does-ISP-see-when-I-m-using-NordVPN
|
What does ISP see when I’m using NordVPN?
|
Can my internet service provider (ISP) track me down if I’m using NordVPN? Does NordVPN hide all online traffic from ISPs? These questions are commonly asked by people weighing their cybersecurity and online privacy options. In this article, we will explore what your ISP can see with NordVPN.
## Can my ISP see that I’m using NordVPN?
When you connect to a [NordVPN server](https://nordvpn.com/servers/), your [ISP can see that you’re connected to an IP owned by a VPN service](https://nordvpn.com/blog/can-isp-see-vpn/). It might also know the time of your connection and the port your VPN protocol is using. Plus, the provider will see the amount of traffic traveling to and from your device.
## What does NordVPN hide from my ISP?
In essence, your service provider only knows that your actual online traffic is hidden from them. That means it loses access to the following information:
* The websites you visit
* The specific web pages you browse and the time you spend there
* Your browsing and search history
* The files you download from or upload to unencrypted websites
* The info you type on unencrypted websites
## Why does the ISP still see some information?
Your ISP still sees some information because your service provider connects you to the websites you want to visit. You send it a data package, which works as a request, and the ISP sends it to the correct destination. When you connect to NordVPN, you tell it to send that request to the VPN server.
But from that point on, the VPN server takes over the package, and the ISP will never know its final destination.
To sum up, the ISP sees the following information when you use NordVPN:
* The IP address of the VPN server
* The timestamp of when you connected
* The port your VPN protocol is using
* The amount of data you’re sending or receiving
* Encrypted and unreadable data traveling between you and the VPN server
So use a [VPN to block ISP tracking](https://nordvpn.com/blog/isp-tracking/) and protect your privacy
|
https://support.nordvpn.com/hc/en-us/articles/19588855566097-What-does-ISP-see-when-I-m-using-NordVPN
|
Connecting to NordVPN from country with internet restrictions
|
If you're experiencing internet restrictions that are limiting your access to online content, there is a solution available to help you bypass these restrictions. In this article, we'll provide step-by-step instructions on how to bypass internet restriction on various devices, including Windows, Mac, Android, strongSwan, and iOS. Choose a section relative to you down below to begin:
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-to-NordVPN-from-country-with-internet-restrictions#Windows)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-to-NordVPN-from-country-with-internet-restrictions#macOS)
* [Android - OVPN](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-to-NordVPN-from-country-with-internet-restrictions#Android---OVPN)
* [Android - IKEv2](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-to-NordVPN-from-country-with-internet-restrictions#Android---IKEv2)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-to-NordVPN-from-country-with-internet-restrictions#iOS)
* [strong Swan](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-to-NordVPN-from-country-with-internet-restrictions#strong-Swan)
## Avoiding local internet restrictions on Windows
Note: Unfortunately, we are currently experiencing some connectivity issues in the China region as our server configurations for manual connections and applications have recently been blocked. Our developers are aware of the issue and are working on a solution as soon as possible. We apologize for the inconvenience and thank you for your patience.
In case you’re facing internet restrictions on your Windows device, you can solve the internet restrictions by using the NordVPN NordLynx protocol. Follow the steps below to get started:
1. [Download the NordVPN application](https://downloads.nordcdn.com/apps/windows/NordVPN/latest/NordVPNSetup.exe).
2. Go into the settings menu of the NordVPN app:
3. Click connection:
4. Click the VPN protocol drop-down:
5. Switch to the [NordLynx protocol:](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx)
6. Return to the main screen and press quick connect.
You should now be able to connect.
## Avoiding local internet restrictions on macOS
To bypass internet restrictions on your macOS device, you can set up an IKEv2 VPN connection. To get started, follow the steps below:
1. Download the NordVPN IKEv2 certificate to your Mac.
2. Click on the downloads folder.
3. Open root.der
4. Click add to add the certificate to the login keychain.
5. Right-click the NordVPN Root CA certificate in the login keychain, and select get info.
6. Under when using this certificate, find extensible authentication (EAP) and IP Security (IPsec) and select always trust for both. You will have to enter your mac password to make these changes.
7. Click on the Apple icon in the upper left-hand corner of the screen, and select system preferences.
8. In system preferences, click the network icon.
9. Click the + icon in the lower left-hand corner of the screen.You must have administrator privileges.
10. From the interface dropdown list, select VPN.
11. For VPN type select IKEv2.
12. Input a name for the service name field, once done, click create.
13. The settings for the new VPN connection will now be displayed.In the server address field, enter the IP from the list below.In the remote ID field, enter NordVPN's server domain name from the same list:
Server Address: | Remote ID:
---|---
```
178.79.177.90
```
| - | ```
uk2326.nordvpn.com
```
```
178.79.177.195
```
| - | ```
uk2326.nordvpn.com
```
```
178.79.177.150
```
| - | ```
uk2326.nordvpn.com
```
```
212.71.235.149
```
| - | ```
uk2326.nordvpn.com
```
```
212.71.235.93
```
| - | ```
uk2326.nordvpn.com
```
```
173.255.216.165
```
| - | ```
us5783.nordvpn.com
```
```
172.104.115.248
```
| - | ```
jp598.nordvpn.com
```
```
172.104.115.220
```
| - | ```
jp599.nordvpn.com
```
```
172.104.115.82
```
| - | ```
jp598.nordvpn.com
```
```
172.104.115.26
```
| - | ```
jp598.nordvpn.com
```
```
172.104.115.47
```
| - | ```
jp599.nordvpn.com
```
Example:
1. Click authentication settings
2. Select username as the authentication method.
3. Enter your NordVPN service username and service password. Click ok and apply.You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
4. Click NordVPN.
5. Select set up NordVPN manually.
6. You will receive a verification code in your registered email. 
7. Copy the credentials using the buttons on the right.
8. Click connect and apply.
You will now be connected. If you’ve chosen to see the VPN status in the menu bar, you can control your VPN connection from there.
After completing the steps, your macOS device should be connected successfully.
## Avoiding local internet restrictions on Android
If you are struggling with internet restrictions on your Android device, you can bypass them by using Obfuscated servers. Follow the steps below to get started:
1. [Download our application](https://downloads.nordcdn.com/apps/android/generic/nordvpn-sideload/latest/NordVPN.apk?source_caller=ui&shortlink=m41zobj1&c=android-app-apk&pid=nordvpn.com&af_xp=custom).
2. [Switch to Open VPN (TCP).](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android)
3. Go to specialty servers tab:
4. Connect to obfuscated servers:
Once you have completed the steps, your device will be connected to the obfuscated servers.
## Avoiding local internet restrictions on Android - IKEv2
You can bypass internet restrictions on your Android device by using the IKEv2 protocol. Follow the steps below to get started:
Firstly, [download the NordVPN IKEv2 connection certificate.](https://downloads.nordcdn.com/certificates/root.der)Next up, you'll need a server hostname to connect to. Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/?_gl=1*144igq8*_gcl_aw*R0NMLjE3MzMxMjE5MzQuQ2owS0NRaUFyN0M2QmhEUkFSSXNBT1VLaWZoYktXbFBCWnVtM0N1VTZvSXJXdnBxVzRDMG5hQVN3SkxMSENTVTRLdGYtM3MtME9FTVNpd2FBdUh2RUFMd193Y0I.*_gcl_au*NTU4NzA4MjgyLjE3MzE0OTcxNTU.*FPAU*NTU4NzA4MjgyLjE3MzE0OTcxNTU.*_ga*ODk2Mjg3NDQ3LjE3MjM1MDUwMjE.*_ga_LEXMJ1N516*MTczOTI1Mzk1Ni41NS4xLjE3MzkyNTUwMTkuNTkuMC4w&_ga=2.79116950.321693579.1739185791-896287447.1723505021&nv_tri=TC_6510770784465425_1723505020819&nv_trs=1739185790499_1739185790499_41_0), and click NordVPN.
2. Scroll down to advanced settings and click set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing advanced filters you can further customize the recommended servers by selecting the server type and the security protocol.
5. Under the server IP, next to available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the username and password from the service credential tab.
1. Download and install the strongSwan VPN Client from the [Play Store](https://play.google.com/store/apps/details?id=org.strongswan.android) or [directly from us.](https://download.strongswan.org/Android/strongSwan-2.3.3.apk)
2. Open the strongSwan application.
3. Tap on the three-dot icon in the top-right corner of the app and select CA certificates from the drop-down menu.
4. Tap on the three-dot icon again and select import certificate.
5. Select the root.der file you downloaded in the first step.
6. Confirm by tapping import certificate.
7. Tap the left-pointing arrow to go back to the main screen of the strongSwan app.
8. Select add VPN profile.
9. Now you'll have to fill out several fields, starting with the one labeled server.
10. Enter a server IP address from the list below. You'll need the server hostname later on in the tutorial:
```
66.175.217.239 - us5783.nordvpn.com
```
```
74.207.240.34 - us5783.nordvpn.com
```
```
74.207.240.173 - us5783.nordvpn.com
```
```
74.207.252.8 - us5783.nordvpn.com
```
```
74.207.252.88 - us5783.nordvpn.com
```
```
139.162.124.92 - jp598.nordvpn.com
```
```
139.162.124.101 - jp598.nordvpn.com
```
```
139.162.124.107 - jp598.nordvpn.com
```
```
139.162.124.113 - jp598.nordvpn.com
```
```
139.162.124.114 - jp598.nordvpn.com
```
11. Enter your NordVPN service credentials in the username and password fields.
12. Click on show advanced settings.In the new field server identity enter the hostname that stood next to the IP address that you chose in step 16.Once you have entered all the information, click save.
1. To connect, tap the profile you have just created.
2. The application will ask you for the permissions necessary for the VPN connection. Click ok.Note: Different devices may display slightly different warning messages.
Once you see a status saying you are connected, you have successfully connected to the VPN server. You can now minimize the application and use your device as usual – all of your internet traffic is now secure and goes through a VPN.Tap disconnect to disconnect from the server.
## Avoiding local internet restrictions on iOS
If you are encountering internet restrictions on your iOS device, you can bypass them by setting up an IKEv2 connection. Follow along to the steps below to get started:
1. Download the [NordVPN IKEv2 certificate](https://downloads.nordcdn.com/certificates/root.der) to your device.
2. Tap install in each of the steps:
3. Tap done to complete the installation.In the iOS 12.2 version and above, after you download the certificate, you might see a pop-up saying: "Profile downloaded. Review the profile in Settings app if you want to install it."
4. Go to your iOS settings.
5. Tap profile downloaded.
6. Go to NordVPN Root CA.
7. Tap install.
8. Tap trust.
9. If you cannot see the profile downloaded option, go to settings.
10. Tap general.
11. Select profiles. You should find the downloaded profile there.
12. Open Settings.
13. Select general.
14. Tap VPN.
15. Tap add VPN configuration.
16. Complete the fields as follows:Type: IKEv2Description: Any preferred name for the VPN connectionServer: server IP from the list belowRemote ID: server hostname from the list belowLocal ID: Leave emptyUser Authentication: UsernameUsername: Your NordVPN service credentials Password: Your NordVPN service passwordProxy: OffYou can find your NordVPN service credentials (username and password) through the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
1. Go to the menu bar:
2. Click NordVPN.
3. Scroll down and click Set up NordVPN manually.
4. You will receive a verification code in your registered email. Type the code in: 
5. Copy the credentials using the copy button below.
6. IP and hostname list:
```
178.79.177.90 - uk2326.nordvpn.com
```
```
178.79.177.195 - uk2326.nordvpn.com
```
```
178.79.177.150 - uk2326.nordvpn.com
```
```
212.71.235.149 - uk2326.nordvpn.com
```
```
212.71.235.93 - uk2326.nordvpn.com
```
```
173.255.216.165 - us5783.nordvpn.com
```
```
172.104.115.248 - jp598.nordvpn.com
```
```
172.104.115.220 - jp599.nordvpn.com
```
```
172.104.115.82 - jp598.nordvpn.com
```
```
172.104.115.26 - jp598.nordvpn.com
```
```
172.104.115.47 - jp599.nordvpn.com
```
Tap done.
7. Go back to the settings menu of the device and tap the toggle switch next to VPN to enable the VPN connection.
After completing the steps, your NordVPN connection will be enabled successfully.
## Avoiding local internet restrictions on strongSwan
In this guide you will learn how to bypass local internet restrictions on strongSwan, follow the steps below to begin:
1. Make sure you have all the required dependencies on your device. To do this, run the following command:
```
sudo apt-get update && sudo apt-get upgrade
```
2. Next, get the following packages:
```
sudo apt-get install strongswan libcharon-extra-plugins libcharon-standard-plugins
```
Note: For Arch-based distributions and others, you might not have libcharon packages, as they are in the strongswan package. In this case, run:
```
pacman -S strongswan
```
3. Open ipsec.secrets Note: copy-pasting the command may lead to issues. It would be best to type out by hand).
```
sudo nano /etc/ipsec.secrets
```
4. Now, change the fields username and your password for your NordVPN username and password as found below.
5. Click NordVPN in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
6. Select set up NordVPN manually. 
7. You will receive a verification code in your email that you use for NordVPN services. Type the code in: 
8. Copy the credentials using the copy buttons on the right:
9. Your password must be wrapped inside double-quotes. Also, make sure to have a space between username, :, and EAP.To save the changes, press CTRL+O, and then exit nano editor by pressing CTRL+X.
10. Once again, use the preferred text editor to enter /etc/ipsec.conf file. Do not forget root privileges since the file is write-protected from anyone except root.
```
sudo nano /etc/ipsec.conf
```
11. Copy-paste this into the config:conn NordVPNkeyexchange=ikev2dpdaction=cleardpddelay=300seap_identity="USERNAME"leftauth=eap-mschapv2left=%defaultrouteleftsourceip=%configright=SERVER_IPrightauth=pubkeyrightsubnet=0.0.0.0/0rightid=%SERVER_HOSTNAMErightca=/etc/ipsec.d/cacerts/NordVPN.pemtype=tunnelauto=add
12. Change USERNAME to your NordVPN service username from step 9, SERVER_IP to the IP from the list of servers below, for example 172.105.20.56, and SERVER_HOSTNAME to the hostname of the server from the list below:
```
178.79.177.90 - uk2326.nordvpn.com
```
```
178.79.177.195 - uk2326.nordvpn.com
```
```
178.79.177.150 - uk2326.nordvpn.com
```
```
212.71.235.149 - uk2326.nordvpn.com
```
```
212.71.235.93 - uk2326.nordvpn.com
```
```
173.255.216.165 - us5783.nordvpn.com
```
```
172.104.115.248 - jp598.nordvpn.com
```
```
172.104.115.220 - jp599.nordvpn.com
```
```
172.104.115.82 - jp598.nordvpn.com
```
```
172.104.115.26 - jp598.nordvpn.com
```
```
172.104.115.47 - jp599.nordvpn.com
```
13. Enter /etc/strongswan.d/charon/constraints.conf file.
```
sudo nano /etc/strongswan.d/charon/constraints.conf
```
14. Inside the file, change load = yes to load = no. Download the NordVPN RSA certificate.
```
sudo wget https://downloads.nordcdn.com/certificates/root.pem -O /etc/ipsec.d/cacerts/NordVPN.pem
```
15. Now let’s restart ipsec in order to reload all configuration files.
```
sudo ipsec restart
```
If you’ve made any typos in /etc/ipsec.conf file you’ll be notified when the service will begin starting.
16. After it’s done, you can connect by launching this command:
```
sudo ipsec up NordVPN
```
This command should show the output “Connection NordVPN has been established successfully”.
17. To disconnect, type:
```
sudo ipsec down NordVPN
```
### Changing the server:
1. Edit the file /etc/ipsec.conf:
```
sudo nano /etc/ipsec.conf
```
2. Change the right and rightid fields with ones that correspond with a different server and save the file. For example:
```
right=45.79.113.73
```
```
rightid=us5733.nordvpn.com
```
3. Run the commands:
```
sudo ipsec restart
```
```
sudo ipsec up NordVPN
```
## Common errors and their solutions:
If you are receiving no config named 'NordVPN' error after running the ipsec up NordVPN command, please refer to our article regarding the [Linux IKEv2 MSCHAPv2 fix](https://support.nord-help.com/hc/en-us/articles/20371936731665-Linux-IKEv2-MSCHAPv2-fix).If you are getting the error: Error "generating INFORMATIONAL request 4 [ N(AUTH_FAILED) ]".Follow these steps:
1. Run the command:
```
sudo rm /etc/ipsec.sec*
```
2. Create a new ipsec.secret file using the command:
```
sudo nano /etc/ipsec.secrets
```
3. Enter the credentials as described in the step 4 of the main guide, and save the file.
4. Run the commands:
```
sudo ipsec restart
```
```
sudo ipsec up NordVPN
```
After following the steps, your device should be connected succesfully.
|
https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-to-NordVPN-from-country-with-internet-restrictions
|
How can I join the NordVPN affiliate program?
|
You can register your NordVPN affiliate account here. Afterwards, you will be able to start referring people in to our site.
|
https://support.nordvpn.com/hc/en-us/articles/19559780257425-How-can-I-join-the-NordVPN-affiliate-program
|
What is the best VPN server location for me?
|
The best VPN server location for you depends on several factors, such as the server’s distance from your actual location and the load of the server. When you click “Quick Connect,” our smart algorithm will take all of these circumstances into consideration before connecting you to the best available VPN server.
|
https://support.nordvpn.com/hc/en-us/articles/19485203912721-How-to-find-the-best-NordVPN-server
|
How to find the best NordVPN server
|
You can [find the best NordVPN server in the UK](https://support.nordvpn.com/hc/en-us/articles/19685509154321-How-to-choose-the-best-NordVPN-server-in-UK), the [best NordVPN server in the US](https://support.nordvpn.com/hc/en-us/articles/19685373730193-How-to-choose-the-best-NordVPN-server-in-USA), and the best NordVPN server in any other country easily by using the NordVPN app or our server picker tool.
## On PCs, laptops, mobile devices, and Smart TVs
1. Open the NordVPN app.
2. Choose your desired location from the list of countries and click it.
3. Wait for the connection to be established.
Alternatively, you can simply click the “Quick Connect” button. Behind the scenes, the NordVPN app will use a special algorithm to determine which server is best for you.
## On routers and certain OpenVPN setups
You can use the NordVPN server picker tool to find your best VPN server for a manual connection.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
Keep in mind that all our apps automatically select the best server for you.
## What is the best VPN server location for me?
The best VPN server location for you depends on several factors, such as the server’s distance from your actual location and the load of the server. When you click “Quick Connect,” our smart algorithm will take all of these circumstances into consideration before connecting you to the best available VPN server.
|
https://support.nordvpn.com/hc/en-us/articles/19485203912721-How-to-find-the-best-NordVPN-server
|
Does NordVPN keep the original email address
|
NordVPN database has only the latest e-mail address in its records.
|
https://support.nordvpn.com/hc/en-us/articles/19483512003985-Does-NordVPN-keep-the-original-email-address
|
Does NordVPN offer port forwarding
|
Unfortunately, at the current moment, we do not offer port forwarding, as multiple customers are using the same servers. You can read more about that in this blog post.
Support for port-forwarding may be implemented in the future.
|
https://support.nordvpn.com/hc/en-us/articles/19483392309649-Does-NordVPN-offer-port-forwarding
|
What is Threat Protection Pro™ and Threat Protection?
|
Threat Protection Pro™ is a feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. You don't need an active VPN connection for Threat Protection Pro™ to work. Click here to learn more.
Threat Protection Pro™ is available on:
* Windows (You may also choose Threat Protection)
* macOS (You may also choose Threat Protection on the App Store NordVPN version)
Threat Protection is a feature that blocks ads, trackers, and unsafe domains based on DNS filtering. It only works when you're connected to one of the NordVPN's servers.
Threat Protection is available on:
* Android
* iOS
* Linux
* macOS
* Windows
* NordVPN Chrome Extension
* NordVPN Firefox Extension
* NordVPN Edge Extension
### What is the difference between Threat Protection Pro™ and Threat Protection?
The main differences between the two features are:
* Threat Protection Pro™ works without being connected to the VPN, but you must be connected to one of the NordVPN servers to use the Threat Protection feature.
* Windows and macOS devices support both Threat Protection Pro™ and Threat Protection features. Meanwhile, Android, iOS, and Linux devices and Chrome, Firefox, and Edge extensions support only Threat Protection.
* Threat Protection Pro™ deletes any malware-ridden file during download and blocks trackers, while Threat Protection doesn't.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH2CT2%2BEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBG53QjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5NTA4NzY1NTIxNDI1LVdoYXQtaXMtVGhyZWF0LVByb3RlY3Rpb24tUHJvLWFuZC1UaHJlYXQtUHJvdGVjdGlvbgY7CFQ6CXJhbmtpCA%3D%3D--2ab95dfd3dc007928114ff2998270aa790260e23
|
Improve connection speed on Windows with NordVPN app
|
If you are experiencing slow connection speed while connected to [NordVPN on Windows](https://nordvpn.com/download/windows/), try the following:
1. Make sure to use the latest version of NordVPN app. You can [uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and [install the latest version from our website](https://nordvpn.com/download/windows/).
2. Restart your device.
3. Restart your router or modem. If your router is set up with a VPN, and the speed is insufficient, try using VPN solely on your computer or phone.
4. If you are using Wi-Fi, switch to a wired connection.
5. Connect to a VPN server geographically closer to you.
6. Open the Settings menu and go to the Auto Connect tab. Disable Choose a VPN protocol and server automatically and select NordLynx in the VPN protocol field.
7. Try a different connection method/protocol on your device. Tutorials for various connection methods can be found [here](https://support.nordvpn.com/hc/en-us/sections/19326591402001-Windows)
Internet speed can also be directly affected by the condition of both your hardware and firmware. Here’s what we recommend:
1. Make sure you have the latest available drivers and software on your computer, including Ethernet adapter and motherboard drivers, BIOS updates, router firmware, etc.
2. Temporarily disable your firewall to see whether it will have an impact on your overall internet speed. If it does, check your firewall settings and remove unnecessary rules or consider using different firewall software.
3. Close any applications that may be transferring data in the background, e.g. software for downloading or file sharing.
4. Old and sometimes even new routers provided to you by your internet service provider often use outdated firmware or are technically poorly manufactured. This can directly impact your internet speed, so we recommend investing in a better router.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEw8gaJEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBG53QjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzIwMzc5NzM2MzU0OTYxLUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1XaW5kb3dzLXdpdGgtTm9yZFZQTi1hcHAGOwhUOglyYW5raQk%3D--4a3aeb29a4673404210e6988a4aac1356ba373d3
|
How to connect to your dedicated IP on Windows
|
With a NordVPN dedicated IP, you get faster speeds, less CAPTCHA requests and increased security. NordVPN's dedicated IP is a unique IP that is assigned to a specific server, which ensures that you have your own private connection.
In this article, we will cover how to locate and connect to your [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on Windows.
In order for you to be able to connect, first double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in Nord Account.
If these steps are done, you can move forward and connect to your dedicated IP in the NordVPN app on:
* [ Windows 7 and 8.1](
* [Windows 10 and 11](
For additional information, you can also read [our article about NordVPN's dedicated IP and how it works](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses).
## On Windows 7 and 8.1:
To connect to NordVPN dedicated IP on Windows 7 and 8.1, follow these steps:
1. Open the NordVPN application.
2. Go to the dedicated IP category on the left. 
3. Hover over dedicated IP, and click on the three-dot button:
4. Select fastest for your country and server, and click connect:
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Enter your dedicated IP country, and server number:
2. Tap your dedicated IP to connect:
## On Windows 10 and 11:
To connect to NordVPN dedicated IP on Windows 10 and 11, follow the steps below:
1. Open your NordVPN application.
2. Click specialty servers:
3. Hover over dedicated IP and click the three-dot menu:
4. Click connect.
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Type in your dedicated ip into the search bar:
2. Click your dedicated IP to connect:
After completing the steps, you will have connected to your dedicated IP successfully. If you wish to test your connection, visit [NordVPN's DNS leak checker website](https://nordvpn.com/dns-leak-test/).
Please be aware that your email will be linked to that dedicated IP address.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGQ2fucEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBG53QjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NDQ5NTM3NjgxLUhvdy10by1jb25uZWN0LXRvLXlvdXItZGVkaWNhdGVkLUlQLW9uLVdpbmRvd3MGOwhUOglyYW5raQo%3D--2b343cc8d423f84c632e6cd9ae4931b8e0bc7be0
|
Firefox does not open .onion websites
|
If you are using Firefox while connected to our [Onion over VPN servers](https://nordvpn.com/features/onion-over-vpn/), you may be unable to open .onion websites, which are hosted on the Onion network. To enable your browser to open them, please follow these instructions:
1. Launch Firefox web browser, type about:config in the address bar and press Enter.
2. After clicking on the “I’ll be careful, I promise” button, proceed to Firefox advanced settings manager.
3. In the search box type network.dns.blockDotOnion to find the setting we need.
4. Make sure the value of this setting is set to false. If the value is true, then double-click on this setting to switch it back to false.
5. That’s it. Now Firefox will be able to open all sites that operate using the .onion top level domains.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGqc6dyEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF0cf7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzIwMjgzNjQ0OTQ3MDg5LUZpcmVmb3gtZG9lcy1ub3Qtb3Blbi1vbmlvbi13ZWJzaXRlcwY7CFQ6CXJhbmtpBg%3D%3D--ab9e4adfc17b62c2b621fc1a06fdf28af0736771
|
What are NordVPN DNS server addresses?
|
NordVPN offers private DNS in its apps, which ensures tighter security and privacy for your traffic. The NordVPN native applications automatically use NordVPN's DNS servers when connected to VPN. This prevents DNS leaks during your VPN connection, ensuring that your NordVPN private DNS requests are safe.
NordVPN's DNS server addresses are 103.86.96.100 and 103.86.99.100. [Learn how to change NordVPN DNS servers ]( on it later).
## Why use NordVPN DNS servers?
DNS servers translate human-friendly domain names such as www.google.com into IP addresses like 192.168.1.1 so your device can connect to websites. When you type a website address, your device asks a DNS server for the IP address. If the server doesn’t know it, it looks it up from other servers. Changing DNS servers provides you with increased security as well as speed. With default DNS you may be subject to DNS hijacking. DNS hijacking is a cyberattack where attackers redirect or alter DNS settings to send users to fake websites or malicious servers. This can lead to phishing, malware infections, data theft, or blocking access to legitimate sites. It often occurs through router vulnerabilities or malware.
## How to change NordVPN DNS servers
You can configure your device manually to use private NordVPN DNS servers. This is handy when you are connecting to NordVPN from a non-native app (for example, third-party OpenVPN clients) or if there are any issues setting up the DNS addresses in the NordVPN app. You can alternatively use other preferred DNS servers.Here are tutorials on how to manually set up NordVPN DNS server connections on your operating system:Windows: Change your DNS servers on WindowsmacOS: Change your DNS servers on macOSLinux: Change your DNS servers on LinuxAndroid: Change your DNS servers on AndroidiOS: Change your DNS servers on iOS
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFegJ%2FQEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHp%2FVTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NTg3NzI2ODU5NzkzLVdoYXQtYXJlLU5vcmRWUE4tRE5TLXNlcnZlci1hZGRyZXNzZXMGOwhUOglyYW5raQc%3D--1e25dc007a8d8fc600c1ce7b4b9049e3c0531830
|
NordVPN Kill Switch: how does it work
|
Kill Switch is a feature helping you prevent unprotected access to the internet when your traffic doesn't go through a NordVPN server.
The NordVPN apps employ a few different versions of Kill Switch:
### On Windows:
* The Internet Kill Switch feature in the Windows application has two operation modes:
1. Disable internet access when a VPN connection drops unexpectedly (default mode). With this mode selected, internet access is disabled only if an active VPN connection is lost due to an error or some other VPN connection related problem.
2. Disable internet access when you disconnect from VPN manually or the connection drops unexpectedly. This mode disables internet access whenever there is no active VPN connection.
### On iOS and macOS:
* The mobile version of Kill Switch in the iOS application as well as in the NordVPN (App store) version disables system-wide internet access if the VPN connection suddenly breaks off, thus protecting all the apps without terminating them. It will also try to reconnect you to the last server you were connected to. This feature is enabled by default and not visible in the app settings as a separate option.
* On macOS (NordVPN version), terminates the applications you specify if the VPN connection suddenly breaks off, preventing those applications from sending unprotected traffic to the internet.
### On Android:
* Kill Switch on Android version 8.0 or later works just like a system-wide Kill Switch, blocking any internet access when there is no VPN connection.Note: Due to technical limitations, the Kill Switch feature is not available on Amazon Fire TV Stick.
* Most devices (depending on the ROM) that run on Android version 7.0 or later have the Always-on VPN functionality, which prevents leaks if the VPN connection suddenly drops. To enable it, go to Settings > Connections > More connection settings > VPN. Tap the cog icon next to NordVPN and enable the Always-on VPN toggle switch.
## On Linux:
* The NordVPN client for Linux disables system-wide internet access if the VPN connection suddenly breaks off or you disconnect manually. You can enable NordVPN Kill Switch feature by typing the nordvpn set killswitch on command. If you want to disable Kill Switch, type the nordvpn set killswitch off command. You can find the current status of the Kill Switch feature by typing the nordvpn settings command.
Find more information on the [dedicated VPN Kill Switch feature page](https://nordvpn.com/features/vpn-kill-switch/), where we explain how you can use it.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEltHO%2BEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF0cf7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzE5NTA5NjgyNjQ0MzY5LU5vcmRWUE4tS2lsbC1Td2l0Y2gtaG93LWRvZXMtaXQtd29yawY7CFQ6CXJhbmtpBw%3D%3D--3c0647704c02c8a76f2f2ec7b1ca8ed10cbc53e6
|
How to set up NordVPN with qBittorrent?
|
Configure your NordVPN qBittorrent proxy settings to use the qBittorrent client with the NordVPN proxy.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFAdj1eEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBF0cf7JEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzIwMTk1OTY3Mzg1NzQ1LU5vcmRWUE4tcHJveHktc2V0dXAtZm9yLXFCaXR0b3JyZW50BjsIVDoJcmFua2kI--41ed76b20b0bda44641dae8f26ef24f3555f4e13
|
NordVPN proxy setup for qBittorrent
|
NordVPN works with qBittorrent and most other peer-to-peer platforms, so usually there’s no need for a proxy.
If for some reason you cannot use the [NordVPN app](https://nordvpn.com/download/) but still want to access qBittorrent safely, set up a proxy for qBittorrent by connecting to [NordVPN servers](https://nordvpn.com/servers/).
Note that NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
## How to set up NordVPN with qBittorrent?
Configure your NordVPN qBittorrent proxy settings to use the qBittorrent client with the NordVPN proxy.
1. Open qBittorrent.
2. Navigate to the application preferences by clicking Tools > Options. Alternatively, press Alt + O on your keyboard.
3. Select Connection.
4. Locate the Proxy server section and fill in the following information:• Type: SOCKS5• Host: Address of the proxy server of your choiceChoose from this list of servers:amsterdam.nl.socks.nordhold.netatlanta.us.socks.nordhold.netdallas.us.socks.nordhold.netlos-angeles.us.socks.nordhold.netnl.socks.nordhold.netse.socks.nordhold.netstockholm.se.socks.nordhold.netus.socks.nordhold.netnew-york.us.socks.nordhold.netsan-francisco.us.socks.nordhold.netdetroit.us.socks.nordhold.net
* Port: 1080
* Select the Use proxy for peer connections and the Authentication checkboxes.
* Username: Your NordVPN service username
* Password: Your NordVPN service password
* You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
1. Click Set up NordVPN manually.
2. You will receive a verification code in your email that you use for NordVPN services. Type the code in: 
3. Copy the credentials using the “Copy” buttons on the right:
1. Click Apply and OK to save the changes.
## How to check if your proxy setup is working
You’ve connected to a NordVPN server via SOCKS5 proxy. But just to be sure, let’s check whether it is working correctly.
1. Visit the [ipleak.net](https://ipleak.net/) website.
2. Scroll down to the Torrent Address detection section, click Activate, and click this Magnet Link.
3. A new window will show up, prompting you to open qBittorrent. Select Open qBittorrent.Important: keep ipleak.net open.
4. When qBittorrent is open, click OK to add the torrent.
5. While the torrent is downloading metadata, return to the ipleak website.
6. Under Torrent Address detection, you should see the IP address of your chosen proxy server.If no address is showing, click the Refresh button to update the results.
If you see the NordVPN server IP address, it means that qBittorrent is downloading files through the NordVPN SOCKS5 proxy server and your downloads are secured!
|
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Split Tunneling is not working on NordVPN
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Find out how to solve this issue below.
## The allowlisted app has no internet connection
If NordVPN’s split tunneling is blocking the internet access on an allowlisted application, follow these steps:
* Reset the application. [Find the reset instructions](https://nordvpn.zendesk.com/hc/en-us/articles/20323582191505) in this article.
* Reinstall the NordVPN application.
* In case you are using any antivirus software, allowlist the NordVPN app in the settings of your antivirus app. By default, NordVPN is located in C:\Program Files\NordVPN.
* Reset the network. Keep in mind that this also resets Wi-Fi networks and passwords, VPN, and APN settings you’ve used before. Here is how you can do that:
1. Open the NordVPN app, go to Settings, and open the General section.
2. Find Diagnostics and click on Run Diagnostics Tool. Then, select Network Flush.
3. Lastly, wait for the commands to finish running and restart your computer.
## The allowlisted app is still routed through a VPN
If you have added the application to the allowlist and it is still routed through a VPN, please [contact NordVPN customer support](https://nordvpn.zendesk.com/hc/en-us/articles/19482416296593).
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Dedicated IP: Renewal and cancellation
|
If you want to renew your dedicated IP service or cancel auto-renewal for your dedicated IP subscription, the steps you need to take depend on how you purchased the dedicated IP service.
## You bought the dedicated IP in your Nord Account
If you have purchased a dedicated IP in your [Nord Account](https://my.nordaccount.com/), the service will be renewed automatically. It makes no difference if you bought the dedicated IP as a standalone service or got it with a VPN bundle.
If you no longer want a particular dedicated IP anymore, you can[ cancel auto-renewal for your subscription in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-a-subscription). Please note that this is not a refund, as outlined in[ NordVPN’s refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
## You bought the dedicated IP using a coupon code
Dedicated IP services purchased using a coupon code are not subject to auto-renewal. To renew your dedicated IP addresses, you will need to manually[ buy the dedicated IP service](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address).
When your dedicated IP subscription is about to expire, we will send a reminder about renewal to your registered Nord Account email address.
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Troubleshooting steps for streaming
|
Streaming issues like buffering, poor video quality, or interruptions while connected to NordVPN can disrupt your viewing experience. Whether the issue lies with your internet or device, multiple potential causes exist. This guide will walk you through common troubleshooting steps to quickly resolve these issues and restore a smooth streaming experience.
Table of contents:
* [Connection leakage troubleshooting](
* [Troubleshooting steps for various devices](
## Connection leakage troubleshooting
One possible challenge users encounter when troubleshooting streaming issues is a leaking connection. This sometimes occurs when part of their internet traffic bypasses the VPN, leaving sensitive data exposed or causing interruptions in their streaming experience.
If you're having issues with certain streaming services while using NordVPN, first check if your connection is protected by following these steps:
1. Ensure that your connection is set up correctly by checking whether your status says protected on [our website](https://nordvpn.com/):
2. If you are connected to one of our servers but your status says unprotected, proceed to the following steps to ensure your connection is secure. Stop any leaks from your connection by following these tutorials:
* * [WebRTC leak prevention](https://support.nordvpn.com/hc/en-us/articles/20318383008529-How-to-stop-WebRTC-leaks)
* [Disable IPv6](https://support.nordvpn.com/hc/en-us/articles/20350921723409-How-to-disable-IPv6)
## Troubleshooting steps for various devices
Technical issues can sometimes arise when streaming content due to various device-related factors. If your connection is secure and the issues persist, find your device in the tutorials below and follow the instructions. After each step, check if the issue is resolved. If not, proceed to the next step.
### For Windows, macOS, Linux devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. [Clear the cache of your browser.](https://nordvpn.com/blog/how-to-clear-your-cache/)
3. Try to use a different browser/incognito mode.
4. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers) to 103.86.99.100 and 103.86.96.100 on your device.
5. Test the streaming accessibility changes without using [Threat Protection or Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection) if the features are enabled.
6. [Check](https://support.nordvpn.com/hc/en-us/articles/20290051742353-How-to-check-the-NordVPN-app-version) whether your NordVPN application is updated to the[ latest version](https://nordvpn.com/blog/category/service-updates/app-updates/).
7. As a last resort - try using the[ NordVPN extension](https://nordvpn.com/features/proxy-extension/) instead and access the streaming through your browser. Download the extension by clicking [here](https://support.nordvpn.com/hc/en-us/articles/20321833806865-How-to-set-up-the-NordVPN-browser-extension).
### For Android/iOS devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it.
3. If you are accessing the streaming platform on a browser, [clear your browser's cache.](https://nordvpn.com/blog/how-to-clear-your-cache/)
4. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers) to 103.86.99.100 and 103.86.96.100 on your device.
5. Test the streaming accessibility changes without using [Threat Protection or Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection) if the features are enabled.
### For Android TV boxes
1. Try connecting to a different server in the region where you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it, here are the steps:
1. Go to Settings > Preferences section > More settings > Apps.
2. Find the streaming service app and press on it.
3. Click the Force Stop button.
4. Click the Clear Cache button.
5. Restart the application.
3. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/20466230743569-Change-your-DNS-servers-on-Android-TV-with-NordVPN) to 103.86.99.100 and 103.86.96.100 on your device.
### For Amazon Fire TV devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it:
1. Go to Settings > Applications > Manage Installed Applications.
2. Find the streaming service app and press on it.
3. Click the Force Stop button.
4. Click the Clear Cache button.
5. Restart the application.
3. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/20466230743569-Change-your-DNS-servers-on-Android-TV-with-NordVPN) to 103.86.99.100 and 103.86.96.100 on your device.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
If you experience other issues or have additional questions, do not hesitate to [submit a request](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-to-reach-NordVPN-customer-support) to our customer success team.
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Why use NordVPN DNS servers?
|
DNS servers translate human-friendly domain names such as www.google.com into IP addresses like 192.168.1.1 so your device can connect to websites. When you type a website address, your device asks a DNS server for the IP address. If the server doesn’t know it, it looks it up from other servers. Changing DNS servers provides you with increased security as well as speed. With default DNS you may be subject to DNS hijacking. DNS hijacking is a cyberattack where attackers redirect or alter DNS settings to send users to fake websites or malicious servers. This can lead to phishing, malware infections, data theft, or blocking access to legitimate sites. It often occurs through router vulnerabilities or malware.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFegJ%2FQEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHp%2FVTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NTg3NzI2ODU5NzkzLVdoYXQtYXJlLU5vcmRWUE4tRE5TLXNlcnZlci1hZGRyZXNzZXMGOwhUOglyYW5raQc%3D--1e25dc007a8d8fc600c1ce7b4b9049e3c0531830
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Does NordVPN have a free trial
|
NordVPN does not offer a free trial for purchases made on its website, but we do provide our customers with a [30-day money-back guarantee](https://nordvpn.com/risk-free-vpn/) to try out our services: "Every customer is eligible for a refund, as long as their initial payment is not older than 30 days."
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
A free trial is available for Android users that download our [VPN for Android from Google Play](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&gl=US). This trial is organized by Google Play itself and follows its Terms of Service.
Please keep in mind that we only allow one free trial per customer, so make sure you log into your NordVPN account when ordering a subscription. You can cancel the free Android trial (and avoid being charged) on Google Play.
If you have any questions regarding the trial, [contact the Google Play Store directly](https://support.google.com/store#topic=3237699&contact=1).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE%2FADT1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHp%2FVTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0ODM3MDkxMjE3LURvZXMtTm9yZFZQTi1oYXZlLWEtZnJlZS10cmlhbAY7CFQ6CXJhbmtpCQ%3D%3D--3c0635840f7483100a22714c15a11729dc4eccb5
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Plans and prices of NordVPN service
|
In this article, you will learn about Nord subscription plan options. [NordVPN subscription plan prices](https://nordvpn.com/pricing/) are regularly updated on our website.
You can purchase NordVPN plans directly from the App Store or [Google Play Store](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en), or from the Nord pricing page, where you’ll find all available options.
## Subscription plans
On the [NordPVN pricing page](https://nordvpn.com/pricing/#compare-plans-desktop) you’ll find the available options:
* [Basic](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHp%2FVTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kK--215b7a2609500dbe6856c42083c40eda1b710bfe#Basic)
* [Plus](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHp%2FVTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kK--215b7a2609500dbe6856c42083c40eda1b710bfe#Plus)
* [Complete](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHp%2FVTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kK--215b7a2609500dbe6856c42083c40eda1b710bfe#Complete)
* [Ultra](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHFHBH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHp%2FVTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0MjUxNzU3ODQxLVBsYW5zLWFuZC1wcmljZXMtb2YtTm9yZFZQTi1zZXJ2aWNlBjsIVDoJcmFua2kK--215b7a2609500dbe6856c42083c40eda1b710bfe#Ultra)
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan focuses on core security and privacy, making it a great choice for users who only need reliable VPN protection.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan provides a well-rounded security suite, combining VPN protection with advanced tools to protect your online activities.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [Secure cloud storage](https://support.nordvpn.com/hc/en-us/articles/33436996432913-How-to-set-up-secure-cloud-storage-with-NordLocker)1 TB of encrypted cloud storage
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan is perfect for those who want complete online security, privacy, and secure cloud storage in one package.
With this plan you'll get:
* [VPN features](https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features)Secure, high-speed VPNThreat Protection10 devices secured at once
* Threat Protection Pro™Anti-malware protectionAdvanced browsing protectionAd and tracker blocker
* [Password management]( password managerData breach scanner
* [Secure cloud storage](https://support.nordvpn.com/hc/en-us/articles/33436996432913-How-to-set-up-secure-cloud-storage-with-NordLocker)1 TB of encrypted cloud storage
* IncogniPersonal data removal tool
* [30-day money-back guarantee](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy)
This plan is ideal for users who want maximum security, privacy, and data protection, including the ability to remove personal data from online sources.
## FAQs
How do I get a NordVPN subscription?
If you’re trying to subscribe to NordVPN, follow our handy guide on [how to get a subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
What subscription plans does NordVPN offer?
NordVPN currently offers 2-year, 1-year, and 1-month subscription plans.
Can I pay for a NordVPN subscription in monthly installments?
You can pay monthly by selecting NordVPN’s 1-month plan. NordVPN’s 2-year and 1-year plans must be [paid for in full](https://support.nordvpn.com/hc/en-us/articles/19476182512273-Does-NordVPN-charge-all-at-once) at purchase.
Does NordVPN have a family plan?
Yes, NordVPN now offers a [Family Plan](https://nordvpn.com/pricing/family-site/). It includes the same [subscription options]( Plus, Complete, and Ultra—each with the same features and benefits. The key difference is that the Family Plan allows you to create up to five separate accounts.
Do you offer discounts or coupons for NordVPN plans?
Yes — we have an extensive guide on [how to get NordVPN cheaper.](https://support.nordvpn.com/hc/en-us/articles/19477702164369-How-to-get-NordVPN-cheaper) You can also find our special [monthly deals](https://nordvpn.com/coupon/?nv_tri=TC_4672000958802338_1740990944276&nv_trs=1743145761762_1743150468731_38_251&_gl=1*fomogl*_gcl_aw*R0NMLjE3NDMwODcyNjguQ2p3S0NBanc3cE9fQmhBbEVpd0E0cE1RdkZvWHk2UWEtS0pFOTNOYkk4SWhTY2VhOVJGbGdFaldOTkZxTUxwcXUtNWlCTzQ0ODNXQTFSb0NmOElRQXZEX0J3RQ..*_gcl_au*MTk3MjQ4MjMyLjE3NDA5OTMyMzQ.*FPAU*MTk3MjQ4MjMyLjE3NDA5OTMyMzQ.*_ga*MTc2ODgyMjcxMy4xNzQwOTkwOTQ1*_ga_LEXMJ1N516*MTc0MzE0NTcwMi40Mi4xLjE3NDMxNTAzOTUuMjUuMC4w&_ga=2.254984456.1665114719.1742821287-1768822713.1740990945).
What is your money-back guarantee and how do I cancel?
To learn more about our money-back guarantee, check out [our refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy). If you wish to cancel your subscription, [follow our cancellation guide](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription).
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Troubleshooting steps for streaming
|
Streaming issues like buffering, poor video quality, or interruptions while connected to NordVPN can disrupt your viewing experience. Whether the issue lies with your internet or device, multiple potential causes exist. This guide will walk you through common troubleshooting steps to quickly resolve these issues and restore a smooth streaming experience.
Table of contents:
* [Connection leakage troubleshooting](
* [Troubleshooting steps for various devices](
## Connection leakage troubleshooting
One possible challenge users encounter when troubleshooting streaming issues is a leaking connection. This sometimes occurs when part of their internet traffic bypasses the VPN, leaving sensitive data exposed or causing interruptions in their streaming experience.
If you're having issues with certain streaming services while using NordVPN, first check if your connection is protected by following these steps:
1. Ensure that your connection is set up correctly by checking whether your status says protected on [our website](https://nordvpn.com/):
2. If you are connected to one of our servers but your status says unprotected, proceed to the following steps to ensure your connection is secure. Stop any leaks from your connection by following these tutorials:
* * [WebRTC leak prevention](https://support.nordvpn.com/hc/en-us/articles/20318383008529-How-to-stop-WebRTC-leaks)
* [Disable IPv6](https://support.nordvpn.com/hc/en-us/articles/20350921723409-How-to-disable-IPv6)
## Troubleshooting steps for various devices
Technical issues can sometimes arise when streaming content due to various device-related factors. If your connection is secure and the issues persist, find your device in the tutorials below and follow the instructions. After each step, check if the issue is resolved. If not, proceed to the next step.
### For Windows, macOS, Linux devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. [Clear the cache of your browser.](https://nordvpn.com/blog/how-to-clear-your-cache/)
3. Try to use a different browser/incognito mode.
4. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers) to 103.86.99.100 and 103.86.96.100 on your device.
5. Test the streaming accessibility changes without using [Threat Protection or Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection) if the features are enabled.
6. [Check](https://support.nordvpn.com/hc/en-us/articles/20290051742353-How-to-check-the-NordVPN-app-version) whether your NordVPN application is updated to the[ latest version](https://nordvpn.com/blog/category/service-updates/app-updates/).
7. As a last resort - try using the[ NordVPN extension](https://nordvpn.com/features/proxy-extension/) instead and access the streaming through your browser. Download the extension by clicking [here](https://support.nordvpn.com/hc/en-us/articles/20321833806865-How-to-set-up-the-NordVPN-browser-extension).
### For Android/iOS devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it.
3. If you are accessing the streaming platform on a browser, [clear your browser's cache.](https://nordvpn.com/blog/how-to-clear-your-cache/)
4. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers) to 103.86.99.100 and 103.86.96.100 on your device.
5. Test the streaming accessibility changes without using [Threat Protection or Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection) if the features are enabled.
### For Android TV boxes
1. Try connecting to a different server in the region where you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it, here are the steps:
1. Go to Settings > Preferences section > More settings > Apps.
2. Find the streaming service app and press on it.
3. Click the Force Stop button.
4. Click the Clear Cache button.
5. Restart the application.
3. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/20466230743569-Change-your-DNS-servers-on-Android-TV-with-NordVPN) to 103.86.99.100 and 103.86.96.100 on your device.
### For Amazon Fire TV devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it:
1. Go to Settings > Applications > Manage Installed Applications.
2. Find the streaming service app and press on it.
3. Click the Force Stop button.
4. Click the Clear Cache button.
5. Restart the application.
3. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/20466230743569-Change-your-DNS-servers-on-Android-TV-with-NordVPN) to 103.86.99.100 and 103.86.96.100 on your device.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
If you experience other issues or have additional questions, do not hesitate to [submit a request](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-to-reach-NordVPN-customer-support) to our customer success team.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFq9SjKEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBENNFTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NTU5OTY4MjM4MDk3LVRyb3VibGVzaG9vdGluZy1zdGVwcy1mb3Itc3RyZWFtaW5nBjsIVDoJcmFua2kG--ce88c6e39f829be7b81cd258f2c82caff665e094
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VPN for BBC: how to watch it securely
|
With the rise of streaming services like BBC, many users turn to VPNs to access content safely and avoid regional restrictions. In this guide, we’ll cover the essentials of using a VPN for BBC streaming, offering useful tips to improve your experience and resolve any potential issues.
Table of contents:
* [Required NordVPN servers](
* [Troubleshooting steps](
## Required NordVPN servers
VPN provides the ability to bypass restrictions on BBC and also strengthens your security by encrypting your data, keeping your information safe from prying eyes and cyber threats. To securely stream content for BBC, we suggest connecting to [NordVPN servers](https://nordvpn.com/servers/) while using the BBC streaming platform:
* BBC iPlayer (UK): Connect to any [VPN server in the United Kingdom](https://nordvpn.com/servers/uk/).
* BBC US: Connect to any [VPN server in the United States](https://nordvpn.com/servers/usa/).
* BBC AU: Connect to any [NordVPN server in Australia](https://nordvpn.com/servers/).
## Troubleshooting steps
Streaming through a VPN can sometimes result in disruptions or difficulties accessing content, which can hinder the experience.
If you're encountering connection issues, consider trying these solutions to resolve them:
* Connect to a different server in the same region of your wished streaming content.
* Clear your browser’s cache or test a different browser on your device.
* [Change your DNS addresses to NordVPN's](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-NordVPN-DNS-server-addresses).
* Disable location services on your device.
If you're still experiencing issues, please review our [troubleshooting steps for streaming](https://support.nordvpn.com/hc/en-us/articles/19559968238097-Troubleshooting-steps-for-streaming). For more assistance on [streaming safely](https://nordvpn.com/features/streaming/) with a VPN for the BBC, [reach out to our support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support).
Under certain circumstances, streaming content (using video on demand, online TV platforms, or other sources) that is only accessible outside your country of residence may be illegal. Always check if you have the legal authority to access the material you wish to stream.
The NordVPN service should never be used to bypass copyright or other regulations. NordVPN does not promote, induce, or otherwise facilitate the use of the service for such purposes. For more details, please read our[ General Terms of Service](https://my.nordaccount.com/legal/terms-of-service/) and[ the NordVPN Additional Terms](https://my.nordaccount.com/legal/terms-of-service/nordvpn/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHp%2FVTKEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBENNFTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzE5NTYwNzA2OTkyNDAxLVZQTi1mb3ItQkJDLWhvdy10by13YXRjaC1pdC1zZWN1cmVseQY7CFQ6CXJhbmtpBw%3D%3D--f64c9d36574cc577dd0235a15fa3d7ac20b4d073
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VPN for Hulu: how to watch it securely
|
This article is updated whenever our configurations change. If you start experiencing any issues with the VPN for Hulu, you can return to this post for updated information.
* Windows, macOS, and LinuxTo ensure secure access to Hulu, you can connect to any USA server.
* Mobile devicesTo ensure secure access to Hulu on mobile, you can connect to any US VPN server.
* On Smart TV devices (including Android boxes and FireTV devices)Connect to any USA server.
If you are still experiencing any issues with the VPN for Hulu, try following these additional troubleshooting steps for streaming. If you have any questions, feel free to contact our Customer Support team.
As you may be aware streaming content (from video-on-demand or online TV platforms, etc.) that is only accessible in a country other than your country of residence might under certain circumstances be considered illegal. Please double-check the authorization or other justification for your actions with the material you are willing to stream before proceeding.
The NordVPN service should never be used to bypass copyright or other regulations. NordVPN does not promote, induce, or otherwise facilitate the use of the service for such purposes. For more details, please read General Terms of Service and NordVPN Additional Terms.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGIGx%2FLEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBENNFTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NTY0MDk3OTMxNDA5LVZQTi1mb3ItSHVsdS1ob3ctdG8td2F0Y2gtaXQtc2VjdXJlbHkGOwhUOglyYW5raQg%3D--e77a9d3f9e65b1829e6f6d420134222ce1140da5
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Improve connection speed on macOS with NordVPN app
|
If you are experiencing a slow connection speed while connected to NordVPN on macOS, try the following:
1. Make sure to use the latest version of NordVPN app. You can uinstall the app as shown in [this guide](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and install the latest version from our website by clicking [here](https://nordvpn.com/download/mac/).
2. Restart your device.
3. If you are using Wi-Fi, switch to a wired connection.
4. Connect to a VPN server geographically closer to you.
5. If you are using a P2P-based program (typically, software for downloading), make sure you are connected to a P2P-optimized server.
6. If you are using the OpenVPN app downloaded from our website, open the app settings and switch from the default UDP protocol to TCP. If you are using the NordVPN IKE app downloaded from the App Store, switch to the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol.
7. Try a different application version (NordVPN IKE or OpenVPN). You can download it [here](https://nordvpn.com/download/mac/).
Internet speed can also be directly affected by the condition of both your hardware and firmware. Here’s what we recommend:
1. Close any applications that may be transferring data in the background, e.g. software for downloading or file sharing.
2. Old and sometimes even new routers provided to you by your internet service provider often use outdated firmware or are technically poorly manufactured. This can directly impact your internet speed, so we recommend investing in a better router.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGrI%2FiMEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBENNFTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJZL2hjL2VuLXVzL2FydGljbGVzLzIwMzk2NjY3ODA4NjU3LUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1tYWNPUy13aXRoLU5vcmRWUE4tYXBwBjsIVDoJcmFua2kJ--530bad524b6dcfcb353a54a7062fe7467846ea71
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What does ISP see when I’m using NordVPN?
|
Can my internet service provider (ISP) track me down if I’m using NordVPN? Does NordVPN hide all online traffic from ISPs? These questions are commonly asked by people weighing their cybersecurity and online privacy options. In this article, we will explore what your ISP can see with NordVPN.
## Can my ISP see that I’m using NordVPN?
When you connect to a [NordVPN server](https://nordvpn.com/servers/), your [ISP can see that you’re connected to an IP owned by a VPN service](https://nordvpn.com/blog/can-isp-see-vpn/). It might also know the time of your connection and the port your VPN protocol is using. Plus, the provider will see the amount of traffic traveling to and from your device.
## What does NordVPN hide from my ISP?
In essence, your service provider only knows that your actual online traffic is hidden from them. That means it loses access to the following information:
* The websites you visit
* The specific web pages you browse and the time you spend there
* Your browsing and search history
* The files you download from or upload to unencrypted websites
* The info you type on unencrypted websites
## Why does the ISP still see some information?
Your ISP still sees some information because your service provider connects you to the websites you want to visit. You send it a data package, which works as a request, and the ISP sends it to the correct destination. When you connect to NordVPN, you tell it to send that request to the VPN server.
But from that point on, the VPN server takes over the package, and the ISP will never know its final destination.
To sum up, the ISP sees the following information when you use NordVPN:
* The IP address of the VPN server
* The timestamp of when you connected
* The port your VPN protocol is using
* The amount of data you’re sending or receiving
* Encrypted and unreadable data traveling between you and the VPN server
So use a [VPN to block ISP tracking](https://nordvpn.com/blog/isp-tracking/) and protect your privacy
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEPx%2BLQEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5NTg4ODU1NTY2MDk3LVdoYXQtZG9lcy1JU1Atc2VlLXdoZW4tSS1tLXVzaW5nLU5vcmRWUE4GOwhUOglyYW5raQo%3D--0080f897147a250777ddaf5249f9c6bd6e40db21
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How to start using NordVPN
|
If you are interested in starting to use the NordVPN service but are unsure how to do so, this article will introduce you to the steps needed to begin using NordVPN today.
In this article we will cover:
* [Downloading NordVPN](
* [Installing NordVPN](
* [Purchasing a NordVPN plan](
* [Connecting to NordVPN](
* [Connecting to NordVPN on Linux](
* [Additional NordVPN features](
## Downloading NordVPN
To begin using NordVPN, you will first need to download the application for your respective device:
* Download the NordVPN application for Windows
* Download the NordVPN application for macOS
* Download the NordVPN application for Linux
* Download the NordVPN application for Android
* Download the NordVPN application for iOS
## Installing NordVPN
If you are not sure how to install and set up the application, choose the OS you're going to use and follow one of the guides below:
* Learn how to install NordVPN on Windows 7 and 8.1
* Learn how to install NordVPN on Windows 10 and 11
* Learn how to install NordVPN on macOS
* Learn how to install NordVPN on Linux
* Learn how to install NordVPN on Android
* Learn how to install NordVPN on iOS
Once the application has been set up, you need to purchase the desired plan.
## Purchasing a NordVPN plan
The following article will introduce you to [NordVPN Plans and Prices](https://support.nordvpn.com/hc/en-us/articles/19744251757841-Plans-and-prices-of-NordVPN-service). And if you're uncertain how to proceed with the purchase, read the article on [purchasing a NordVPN subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
Once you have an active subscription, you need to connect to NordVPN.
## Connecting to NordVPN
In order to connect to NordVPN, follow along below:
1. Use the quick connect button:Alternatively, you can use the dots on the map to connect to specific locations.
2. Click the dot in a country:Lastly, you may also use the search bar.
3. Type in the name of the country you would like to connect to:
### Connecting to NordVPN on Linux
To connect on a Linux device, you will need to type in the following commands :
```
nordvpn connect
```
```
nordvpn c
```
To connect to specific servers, use:
```
nordvpn connect <country_code server_number>
```
(eg. nordvpn connect uk715)
Follow our article on how to [connect to NordVPN using Linux Terminal](https://support.nordvpn.com/hc/en-us/articles/20164827795345-Connect-to-NordVPN-using-Linux-Terminal).
That's it! Now you can begin using the app and investigating the different features.
## Additional NordVPN features
Here you can find some articles covering NordVPN's features:
* [Different NordVPN server categories explained](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained)
* [NordVPN Kill Switch: how does it work](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work)
* [What is Threat Protection Pro™ and Threat Protection?](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection)
* [Dedicated NordVPN IP addresses](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFpIBV0EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBENNFTKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwMjg5Nzc5OTUyMDE3LUhvdy10by1zdGFydC11c2luZy1Ob3JkVlBOBjsIVDoJcmFua2kK--b5f42616d0160270e37e1f3ae4e4ef7f11254d34
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How to stop WebRTC leaks
|
Sometimes various browsers experience WebRTC Leaks which may cause the real IP address leak, even when using a VPN.
However, you can easily disable the WebRTC leaks using the NordVPN browser extension on top of the NordVPN app.
* Download and set up the NordVPN browser extension on the browser of your choice: [Chrome](https://support.nordvpn.com/hc/en-us/articles/20349533941265-How-to-set-up-NordVPN-with-Chrome-extension)/[Firefox](https://support.nordvpn.com/hc/en-us/articles/20350669461137-Connect-to-NordVPN-with-Firefox-extension)/[Edge](https://support.nordvpn.com/hc/en-us/articles/19627093939601-Connect-to-NordVPN-with-Edge-Extension).
* In the bottom-right corner of the extension's main screen, click on the settings button.
* You'll find the option to block WebRTC at the very top of the settings menu. Please note: do not connect to a server via the NordVPN browser extension in case you're already connected through the NordVPN app.
You can read more about WebRTC leaks in [our blog post](https://nordvpn.com/blog/webrtc/) and watch our video for more detailed information:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFrAL56EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFq9SjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzIwMzE4MzgzMDA4NTI5LUhvdy10by1zdG9wLVdlYlJUQy1sZWFrcwY7CFQ6CXJhbmtpBg%3D%3D--8985aa1f82f5084b3b4aa7b57c74714b971e6d59
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How to disable IPv6
|
If you are having issues related to IPv6 leaking on your connection you can disable it on your device.To do so you can follow these guides:
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19919186892305-How-to-disable-IPv6-on-Windows)
* [MacOS](https://support.nordvpn.com/hc/en-us/articles/19924913336081-How-to-disable-IPv6-on-macOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20164669224337-How-to-disable-IPv6-on-Linux)
* [Android](https://support.nordvpn.com/hc/en-us/articles/20323519060625-How-to-disable-IPv6-on-Android-LTE)
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What is Threat Protection Pro™ and Threat Protection?
|
Threat Protection Pro™ is a feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. You don't need an active VPN connection for Threat Protection Pro™ to work. Click here to learn more.
Threat Protection Pro™ is available on:
* Windows (You may also choose Threat Protection)
* macOS (You may also choose Threat Protection on the App Store NordVPN version)
Threat Protection is a feature that blocks ads, trackers, and unsafe domains based on DNS filtering. It only works when you're connected to one of the NordVPN's servers.
Threat Protection is available on:
* Android
* iOS
* Linux
* macOS
* Windows
* NordVPN Chrome Extension
* NordVPN Firefox Extension
* NordVPN Edge Extension
### What is the difference between Threat Protection Pro™ and Threat Protection?
The main differences between the two features are:
* Threat Protection Pro™ works without being connected to the VPN, but you must be connected to one of the NordVPN servers to use the Threat Protection feature.
* Windows and macOS devices support both Threat Protection Pro™ and Threat Protection features. Meanwhile, Android, iOS, and Linux devices and Chrome, Firefox, and Edge extensions support only Threat Protection.
* Threat Protection Pro™ deletes any malware-ridden file during download and blocks trackers, while Threat Protection doesn't.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH2CT2%2BEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFq9SjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5NTA4NzY1NTIxNDI1LVdoYXQtaXMtVGhyZWF0LVByb3RlY3Rpb24tUHJvLWFuZC1UaHJlYXQtUHJvdGVjdGlvbgY7CFQ6CXJhbmtpCA%3D%3D--8ecb6e513445245be2c872d66c5c08dfe12f8426
|
How to set up the NordVPN browser extension
|
Here are guides on how to set up NordVPN proxy extension on your:
* [Chrome Browser](https://support.nordvpn.com/hc/en-us/articles/20349533941265-How-to-set-up-NordVPN-with-Chrome-extension)
* [Firefox Browser](https://support.nordvpn.com/hc/en-us/articles/20350669461137-Connect-to-NordVPN-with-Firefox-extension)
* [Edge Browser](https://support.nordvpn.com/hc/en-us/articles/19627093939601-Connect-to-NordVPN-with-Edge-Extension)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFsr4t7EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFq9SjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJSL2hjL2VuLXVzL2FydGljbGVzLzIwMzIxODMzODA2ODY1LUhvdy10by1zZXQtdXAtdGhlLU5vcmRWUE4tYnJvd3Nlci1leHRlbnNpb24GOwhUOglyYW5raQk%3D--a02495c45053cf8dd885304dd97bf758f2619d0f
|
What payment methods does NordVPN accept
|
You can pay with a credit card, cryptocurrency, PayPal, Sofort, prepaid (debit) card, and many more payment methods. You can also make a payment through iTunes or Google Pay.
If you want to pay in cash, you can purchase a NordVPN subscription in a retail store.
Once you’ve checked out NordVPN’s plans and prices, you can find out which payment methods are available to you at the checkout page. Simply click “Continue to payment” to see how you can pay for your purchase.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGZF3TnEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEEIQv1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1NzgyODIxMjY1LVdoYXQtcGF5bWVudC1tZXRob2RzLWRvZXMtTm9yZFZQTi1hY2NlcHQGOwhUOglyYW5raQY%3D--90c2e892b5ece8d264271d30257bc8ca9317efdd
|
Which routers don’t support NordVPN
|
On 1 December 2018, NordVPN’s servers stopped supporting L2TP/IPsec and PPTP connections. More about that in [this article](https://nordvpn.com/blog/l2tp-pptp-protocol-update/).
If you use any of the routers listed below with their native firmware, you will not be able to use them with our service:
* Arris
* Belkin
* Cisco
* D-Link
* Huawei
* Linksys (except [WRT32X/WRT32XB AC3200](https://www.linksys.com/support-article?articleNum=270535))
* Nighthawk range routers ([unless the router is using DumaOS](https://www.netgear.com/home/online-gaming/))
* [Netgear](https://support.nordvpn.com/hc/en-us/articles/20282781982481-Can-I-set-up-Netgear-router-with-VPN)
* TRENDnet
* Tenda
* TotoLink
* Ubee
* Orbi
* Spectrum
* Xfinity
* Eero
* Verizon
* AT&T
* FRITZ!Box
* Most ISP-provided routers that were mentioned above
You can install the following custom firmware on some of the aforementioned models to make them work:
* DD-WRT: <https://wiki.dd-wrt.com/wiki/index.php/Supported_Devices>
* Tomato: <https://tomato.groov.pl/?page_id=69>
* Padavan: <https://en.techinfodepot.shoutwiki.com/wiki/List_of_Padavan_firmware_supported_devices>
* OpenWRT: <https://wiki.openwrt.org/toh/start>
* Merlin: <https://github.com/RMerl/asuswrt-merlin/wiki/Supported-Devices>
## Other tips for router connectivity:
* If your router supports the OpenVPN protocol, search our knowledge base for the name of its manufacturer. You should find a tutorial on how to set it up. You can also check our [router tutorials](https://support.nordvpn.com/hc/en-us/sections/19326876055569-Router) section under the Connectivity category. If you cannot find the setup guide for your router, [contact our customer support](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) for help.
* If you want a router with out-of-the-box security and anonymity that NordVPN provides, head over to our partners at [FlashRouters](https://nordvpn.com/flashrouters/). They offer pre-configured routers delivering top-notch security and performance.
* Here is our list of [recommended routers for NordVPN](https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEC9%2F2IEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFq9SjKEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzIwMzc5NTg1Njc1NzkzLVdoaWNoLXJvdXRlcnMtZG9uLXQtc3VwcG9ydC1Ob3JkVlBOBjsIVDoJcmFua2kK--f601f5eca12a3f40008ebf0310f4d48b664f13d4
|
What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBg%3D%3D--911f8aba1dcf7f08e02a8803a7a4c1bcabfdbba0
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Cyber insurance benefits: coverage and claims
|
This article will cover questions on cyber insurance coverage and claims.
## Table of contents:
* [Types of issues covered by the insurance benefits](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kH--b58b9da690c4a22c277bea9d5beab9b2d2b488ab#Types%20of%20issues%20covered%20by%20the%20insurance%20benefits)
* [Situations where insurance benefits are not applicable](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kH--b58b9da690c4a22c277bea9d5beab9b2d2b488ab#Situations%20where%20insurance%20benefits%20are%20not%20applicable)
* [Conditions for making a claim](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kH--b58b9da690c4a22c277bea9d5beab9b2d2b488ab#Conditions%20for%20making%20a%20claim)
* [Where do the insurance benefits cover you](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kH--b58b9da690c4a22c277bea9d5beab9b2d2b488ab#Where%20do%20the%20insurance%20benefits%20cover%20you)
* [Cryptocurrency coverage](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG67PpbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJTL2hjL2VuLXVzL2FydGljbGVzLzIwMTg2MjYxMTQyMTYxLUN5YmVyLWluc3VyYW5jZS1iZW5lZml0cy1jb3ZlcmFnZS1hbmQtY2xhaW1zBjsIVDoJcmFua2kH--b58b9da690c4a22c277bea9d5beab9b2d2b488ab#Cryptocurrency%20coverage)
### What types of issues do these insurance benefits cover?
Scam loss recovery provides reimbursement when you have transferred funds from a personal account in response to a cyber scam, whereby you have been tricked into opening or responding to emails, text messages, and phone calls that appeared to be from legitimate entities or people who you trust and/or are known to you, which were sent with the purpose of defrauding you. Examples of such [scams](https://nordvpn.com/blog/what-is-a-scam/) include but are not limited to: [phishing](https://nordvpn.com/blog/what-is-phishing/) (emails); [smishing](https://nordvpn.com/blog/smishing/) (text messages); [vishing](https://nordvpn.com/blog/what-is-vishing/) (fraudulent pre-recorded messages); and [spoofing](https://nordvpn.com/blog/spoofing/) (impersonation phone calls).
Online shopping fraud recovery provides reimbursement when you have purchased eligible items/services online from a website/trading platform that turned out to be fraudulent. Some examples include:
* You purchased an item via an online sales advertisement. No receipt or proof of purchase was provided after you completed the payment. The website subsequently went missing, and it turned out the webpage was fraudulent.
* You performed an electronic transaction to book a scheduled cleaning service from an online advertisement, however, no service was rendered, and all the contact details on the ad turned out to be fabricated.
* You performed an electronic transaction to make a purchase from a webpage that was impersonating a legitimate brand, company, or online merchant and only realized it after the transaction was made.
### Are there any situations not covered by these insurance benefits?
There are a number of situations not covered under the following insurance benefits.
#### Not covered by scam loss recovery:
* Any transactions from a business account
* Advance fee fraud, where you are promised goods, services, and/or financial gains in return for an upfront payment, including payment by electronic transaction
* Confidence scams/[romance scams](https://nordvpn.com/blog/online-dating-scams/), where someone befriends you, forms a personal connection with you, or pretends to be interested in a romantic relationship with you and convinces you to transfer money to them.
#### Not covered by online shopping fraud recovery
* Online purchases where cash, cryptocurrency such as bitcoins, vouchers, or reward points are the form of payment
* Online purchases for items/services which are not classed as eligible items/services
* Unauthorized transactions on your payment card or e-money account because of online shopping fraud, leading to the cloning of your payment card or identity theft
### Is there any restriction or condition for making a claim?
The following conditions apply in order to make a claim:
* You must have had an active NordVPN Ultimate bundle subscription at the time of the incident that resulted in your claim.
* You must report the fraud to the Action Fraud website www.actionfraud.police.uk within 24 hours of you discovering it. Action Fraud will issue you with a crime reference number.
* You must notify your bank or your e-money account provider within 24 hours of you discovering the fraud, so it can make attempts to stop any transactions from going through or to trace where the funds have gone.
* You must make reasonable attempts to recover any lost funds.
* You must retain documentary evidence of the fraud.
* You must submit your claim as soon as practicable by completing an online submission via your NordVPN account.
* You must provide accurate information to us in the event of a claim. If you don’t, you could invalidate your insurance benefits, or we might reject a claim.
Please be aware that the insurer is unable to pay any claims that would result in breaches of the UN resolutions, trade or economic sanctions, or other laws of the UK, EU, or USA.
### Where am I covered?
You are covered worldwide, 24 hours a day. However, please be aware that the insurer cannot pay any claims that would result in breaches of the UN resolutions, trade or economic sanctions, or other laws of the UK, EU, or USA.
### Are transactions involving cryptocurrencies like Bitcoin covered?
No, transactions involving cryptocurrency of any kind are not covered by these insurance benefits.
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AsusWRT Merlin setup with NordVPN
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Fortunately, you can use NordVPN with your Asus router. These instructions will help you set up an OpenVPN connection with NordVPN on your ASUS router flashed with AsusWRT-Merlin firmware. The instructions were made using an ASUS RT-AC87U router with version 384.19 of the AsusWRT-Merlin firmware.
1. Log in to the control panel of your router. To do this, open your internet browser and in the address bar enter the router’s address, which is 192.168.1.1 by default. A prompt will appear, asking you to enter your username and password. If you have never changed the username or password, enter the default values admin for the username and admin for the password.
2. Once you have signed in, select VPN in the left sidebar.
3. In the VPN section, go to the OpenVPN Clients tab.
4. Now you need to download the OpenVPN configuration files.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
1. Go back to the router’s control panel and click Choose File….
2. Select the configuration file you have just downloaded and press Open. If you need help deciding which configuration file to choose, feel free to contact our customer support team.We recommend using UDP files that have udp1194 in their names. It means that the configuration will use UDP, which is faster than TCP.
3. Click Upload and wait for the page to refresh.
4. Once the page has refreshed, most fields will be filled in automatically, except for your NordVPN service username and password — you will have to type those in manually.
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. Set Accept DNS Configuration to Strict if you are planning to use NordVPN on all your home network devices or Exclusive if you will use it on specific devices. We recommend setting it to Strict.
2. In the Custom Configuration field, enter this text:remote-cert-tls serverremote-randomnobindtun-mtu 1500tun-mtu-extra 32mssfix 1450persist-keypersist-tunping-timer-remreneg-sec 0#log /tmp/vpn.log
3. Now you need to configure NordVPN’s DNS settings. In the left sidebar, click WAN. In the Connect to DNS Server automatically field, select No and fill in NordVPN’s DNS servers as follows:103.86.96.100103.86.99.100
4. Click Apply at the bottom of the page and wait a few seconds for the changes to apply. If you can see the green ON button, congratulations – you are now connected! You can verify this by going back to the VPN Status tab or by checking your IP address on [our website](https://nordvpn.com/) (you will find your connection status, along with your IP address and ISP, at the top of the page).
Optional Kill Switch setup (for advanced users):
Here’s how to set up the Kill Switch feature on AsusWRT Merlin firmware:
1. Go to VPN > OpenVPN Client.
2. Under Advanced Settings, select Redirect Internet Traffic: Policy Rules
3. A new option will appear, Block routed clients if tunnel goes down. Enable it.
4. Under Rules for routing client traffic through the tunnel, add your whole network:Description: all devicesSource IP: 192.168.1.0/24 (if you have a different network or subnet mask, change accordingly)Destination IP: leave blankIface: VP
If you're wondering what other opportunities there are for using NordVPN with a router, here are some more compatible routers.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGGiO96EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzIwMzE5MjE0MDExOTIxLUFzdXNXUlQtTWVybGluLXNldHVwLXdpdGgtTm9yZFZQTgY7CFQ6CXJhbmtpCA%3D%3D--db9672fe9b185109736d7227ca2664ccb9156405
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What to do if I lose my MFA access?
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If you’re experiencing temporary trouble accessing your MFA device, you can use one of your backup codes to log in to your Nord Account. However, if you've lost your MFA device, you will need to fill out the MFA reset request form to remove your Nord Account’s current MFA settings.
Follow these instructions to reset the MFA settings of your Nord Account:
1. Open the MFA reset request form.
2. Fill in the fields indicated below. This information is required to make sure that no one makes unauthorized changes to your account.
* Account's current email: Enter the email address you currently use for NordVPN.
* Amount paid: Type in the amount of money you paid the last time you made a payment to NordVPN.
* Method: Select the way you made your last payment (like credit card or PayPal) and enter any other required information.
* Payment date: Choose the exact date of your last payment.
* Do you have a NordLocker or NordPass account?: Let us know if you also have an account for NordLocker or NordPass.
* Description (Optional): Add additional comments or requests for our support team.
* Attachments (Optional): Attach a picture of your last payment to help speed up the process.
1. Click the “Submit” button to finish.
Our customer support team will contact you by email once your Nord Account MFA settings have been successfully reset.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGPoP97EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHPMOtbEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzIwMzIzNzc4OTg5OTY5LVdoYXQtdG8tZG8taWYtSS1sb3NlLW15LU1GQS1hY2Nlc3MGOwhUOglyYW5raQk%3D--2b24bb7e99a6c19c0e4255a8d8203897265de86b
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Can my ISP see that I’m using NordVPN?
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When you connect to a [NordVPN server](https://nordvpn.com/servers/), your [ISP can see that you’re connected to an IP owned by a VPN service](https://nordvpn.com/blog/can-isp-see-vpn/). It might also know the time of your connection and the port your VPN protocol is using. Plus, the provider will see the amount of traffic traveling to and from your device.
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What does NordVPN hide from my ISP?
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In essence, your service provider only knows that your actual online traffic is hidden from them. That means it loses access to the following information:
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Why does the ISP still see some information?
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Your ISP still sees some information because your service provider connects you to the websites you want to visit. You send it a data package, which works as a request, and the ISP sends it to the correct destination. When you connect to NordVPN, you tell it to send that request to the VPN server.
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I have just paid. Will I be charged again
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Any payment method other than CoinPayments, prepaid and gift cards, will create an ongoing subscription. It will automatically charge you after your NordVPN account expires.
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Does NordVPN have a free trial
|
NordVPN does not offer a free trial for purchases made on its website, but we do provide our customers with a [30-day money-back guarantee](https://nordvpn.com/risk-free-vpn/) to try out our services: "Every customer is eligible for a refund, as long as their initial payment is not older than 30 days."
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
A free trial is available for Android users that download our [VPN for Android from Google Play](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&gl=US). This trial is organized by Google Play itself and follows its Terms of Service.
Please keep in mind that we only allow one free trial per customer, so make sure you log into your NordVPN account when ordering a subscription. You can cancel the free Android trial (and avoid being charged) on Google Play.
If you have any questions regarding the trial, [contact the Google Play Store directly](https://support.google.com/store#topic=3237699&contact=1).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE%2FADT1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEEIQv1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0ODM3MDkxMjE3LURvZXMtTm9yZFZQTi1oYXZlLWEtZnJlZS10cmlhbAY7CFQ6CXJhbmtpCA%3D%3D--95e99edc15f62f94787fe0cbf4235c380b9a8bcd
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How to start using NordVPN
|
If you are interested in starting to use the NordVPN service but are unsure how to do so, this article will introduce you to the steps needed to begin using NordVPN today.
In this article we will cover:
* [Downloading NordVPN](
* [Installing NordVPN](
* [Purchasing a NordVPN plan](
* [Connecting to NordVPN](
* [Connecting to NordVPN on Linux](
* [Additional NordVPN features](
## Downloading NordVPN
To begin using NordVPN, you will first need to download the application for your respective device:
* Download the NordVPN application for Windows
* Download the NordVPN application for macOS
* Download the NordVPN application for Linux
* Download the NordVPN application for Android
* Download the NordVPN application for iOS
## Installing NordVPN
If you are not sure how to install and set up the application, choose the OS you're going to use and follow one of the guides below:
* Learn how to install NordVPN on Windows 7 and 8.1
* Learn how to install NordVPN on Windows 10 and 11
* Learn how to install NordVPN on macOS
* Learn how to install NordVPN on Linux
* Learn how to install NordVPN on Android
* Learn how to install NordVPN on iOS
Once the application has been set up, you need to purchase the desired plan.
## Purchasing a NordVPN plan
The following article will introduce you to [NordVPN Plans and Prices](https://support.nordvpn.com/hc/en-us/articles/19744251757841-Plans-and-prices-of-NordVPN-service). And if you're uncertain how to proceed with the purchase, read the article on [purchasing a NordVPN subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
Once you have an active subscription, you need to connect to NordVPN.
## Connecting to NordVPN
In order to connect to NordVPN, follow along below:
1. Use the quick connect button:Alternatively, you can use the dots on the map to connect to specific locations.
2. Click the dot in a country:Lastly, you may also use the search bar.
3. Type in the name of the country you would like to connect to:
### Connecting to NordVPN on Linux
To connect on a Linux device, you will need to type in the following commands :
```
nordvpn connect
```
```
nordvpn c
```
To connect to specific servers, use:
```
nordvpn connect <country_code server_number>
```
(eg. nordvpn connect uk715)
Follow our article on how to [connect to NordVPN using Linux Terminal](https://support.nordvpn.com/hc/en-us/articles/20164827795345-Connect-to-NordVPN-using-Linux-Terminal).
That's it! Now you can begin using the app and investigating the different features.
## Additional NordVPN features
Here you can find some articles covering NordVPN's features:
* [Different NordVPN server categories explained](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained)
* [NordVPN Kill Switch: how does it work](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work)
* [What is Threat Protection Pro™ and Threat Protection?](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection)
* [Dedicated NordVPN IP addresses](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses)
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFpIBV0EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEEIQv1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwMjg5Nzc5OTUyMDE3LUhvdy10by1zdGFydC11c2luZy1Ob3JkVlBOBjsIVDoJcmFua2kJ--b44a06aaec0ca73e9893c126bb94624f417a3b1c
|
How to use NordVPN with Plex
|
Plex is a media server that can be set up on a computer or NAS device. To access Plex, the computer and server must be in the same local subnet.
Accessing Plex remotely requires port-forwarding, which is unavailable with NordVPN servers. However, you can use NordVPN’s Meshnet feature to set up a secure local area network and connect devices directly. That way, you can access your Plex server from anywhere across the globe.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBE1hBATEzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEEIQv1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJDL2hjL2VuLXVzL2FydGljbGVzLzIwOTcyNjAyNDA2MTYxLUhvdy10by11c2UtTm9yZFZQTi13aXRoLVBsZXgGOwhUOglyYW5raQo%3D--c6b71720d6dfaec93dba345003f21e3264d9388c
|
How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGhvgn1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQY%3D--5c8a175866b1ced458ca292aed8c24480e01084b
|
What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGhvgn1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpBw%3D%3D--d2f1f5bca0d5544703b79debf36c1e800a9b20bb
|
Unauthorised use of Credit or Debit card
|
NordVPN provides VPN services through subscriptions. If you see a suspicious charge from NordVPN or any Nord product on your card statement, contact customer support for help:
* Email: support@nordvpn.com
* Live chat: Click the chat bubble at the bottom-right of their website.
To help identify the payment, provide these details:
* First six and last four digits of the card
* Cardholder name
* Amount charged
* Date of the transaction
Sometimes, the charges might be due to a friend or family member using your card.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJH8jX3nEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGhvgn1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzE5Njg1OTQxNTc0ODAxLVVuYXV0aG9yaXNlZC11c2Utb2YtQ3JlZGl0LW9yLURlYml0LWNhcmQGOwhUOglyYW5raQg%3D--668d4060efdb7c23c93677533f5a7376504a6460
|
How to cancel auto-renewal for your subscription
|
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGhvgn1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCQ%3D%3D--61b073a2de10df32035ac38dde5e63453240b8ce
|
How can I get a receipt for my payment
|
If you are looking for information on how to generate an Invoice for your payment, please check this article instead: [How can I get an Invoice for my company?](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company)
1. Log in to your account on the [Nord Account](https://my.nordaccount.com/) page.
2. Navigate to Billing History.
3. Click the Receipt button under the Download column.
4. Wait until a PDF file icon pops-up. Click on the Receipt highlight to download it.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBF41iyHEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJF6aQL1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMzcxNzgyMTM3ODczLUhvdy1jYW4tSS1nZXQtYS1yZWNlaXB0LWZvci1teS1wYXltZW50BjsIVDoJcmFua2kG--f63947c9734145610e81a38489a0712f7e0f19d9
|
What should I do if I choose the wrong VAT country?
|
You can [generate an invoice](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company) from your [NordAccount](https://my.nordaccount.com/) and then claim the tax return in your local tax office. Alternatively, our [support can issue a refund](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy) for your payment, and then you can re-subscribe to our service while selecting a country with a different VAT.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFbhAH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJF6aQL1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NzQzOTkwMTExMTIxLVdoYXQtaXMtVkFULWFuZC13aHktYW0tSS1jaGFyZ2VkBjsIVDoJcmFua2kH--bc6ee15462cae21499c407bef34ac1d5569e4911
|
What is VAT, and why am I charged
|
VAT (Value Added Tax) is a tax that is added to goods and services, including digital services. We collect VAT on behalf of the country you select on the [checkout page](https://nordcheckout.com/?product_group=nordvpn&cart_id=2d53ba3b-8d07-4190-a795-f63fa287ffef) and use the EU VAT MOSS system which covers all European countries. We pay VAT quarterly to the respective countries as this is mandatory for online software sales.
You can see a VAT charge next to the price of the NordVPN service under the Order summary.
## What should I do if I choose the wrong VAT country?
You can [generate an invoice](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company) from your [NordAccount](https://my.nordaccount.com/) and then claim the tax return in your local tax office. Alternatively, our [support can issue a refund](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy) for your payment, and then you can re-subscribe to our service while selecting a country with a different VAT.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFbhAH1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJF6aQL1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NzQzOTkwMTExMTIxLVdoYXQtaXMtVkFULWFuZC13aHktYW0tSS1jaGFyZ2VkBjsIVDoJcmFua2kH--bc6ee15462cae21499c407bef34ac1d5569e4911
|
How to cancel auto-renewal for your subscription
|
If your subscription was purchased via the Google Play Store, Apple App Store, or Amazon App Store and you wish to cancel it, follow the respective articles below:
* Cancelling your [Google Play Store NordVPN subscription](https://support.google.com/googleplay/answer/7018481)
* Cancelling your [Apple App Store NordVPN subscription](https://support.apple.com/en-lamr/118428)
* Cancelling your [Amazon App Store NordVPN subscription](https://www.amazonforum.com/s/question/0D54P00007IG0CkSAL/amazon-appstore-subscriptions)
## Cancelling your NordVPN subscription
If you have purchased your subscription directly from NordVPN and wish for your subscription to no longer renew at the subsequent billing date, you may cancel your subscription via your [Nord Account](https://my.nordaccount.com/).
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
To cancel the automatic renewal of your NordVPN subscription, follow the steps below:
1. Log in to your [Nord Account](https://my.nordaccount.com/)
2. Open the billing tab:
3. Click cancel next to auto-renewal:
4. Select cancel auto-renewal:
5. Your auto-renewal status will now change to off:
You will receive a confirmation email to your registered email account if your subscription cancellation is successful:
If you wish to receive a refund, please read [our article on NordVPN's refund policy](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy).
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFczG7JEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJF6aQL1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJXL2hjL2VuLXVzL2FydGljbGVzLzE5NTU2ODQ0OTg1NDg5LUhvdy10by1jYW5jZWwtYXV0by1yZW5ld2FsLWZvci15b3VyLXN1YnNjcmlwdGlvbgY7CFQ6CXJhbmtpCA%3D%3D--a7714cfd42c3931326bf95c468d0cdd2bcd7c92a
|
Does NordVPN have a free trial
|
NordVPN does not offer a free trial for purchases made on its website, but we do provide our customers with a [30-day money-back guarantee](https://nordvpn.com/risk-free-vpn/) to try out our services: "Every customer is eligible for a refund, as long as their initial payment is not older than 30 days."
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
A free trial is available for Android users that download our [VPN for Android from Google Play](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en&gl=US). This trial is organized by Google Play itself and follows its Terms of Service.
Please keep in mind that we only allow one free trial per customer, so make sure you log into your NordVPN account when ordering a subscription. You can cancel the free Android trial (and avoid being charged) on Google Play.
If you have any questions regarding the trial, [contact the Google Play Store directly](https://support.google.com/store#topic=3237699&contact=1).
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJE%2FADT1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJF6aQL1EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ0ODM3MDkxMjE3LURvZXMtTm9yZFZQTi1oYXZlLWEtZnJlZS10cmlhbAY7CFQ6CXJhbmtpCQ%3D%3D--0506114b5b1ed7135f371fc563ea1569faf725a6
|
What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH9Jde2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHfbYz0EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NDc2OTkxMzExMTIxLVdoYXQtaXMteW91ci1tb25leS1iYWNrLXBvbGljeQY7CFQ6CXJhbmtpCA%3D%3D--d99f49288a70c3b2c38a167ef76486f14ee50861
|
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