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How to stop WebRTC leaks
|
Sometimes various browsers experience WebRTC Leaks which may cause the real IP address leak, even when using a VPN.
However, you can easily disable the WebRTC leaks using the NordVPN browser extension on top of the NordVPN app.
* Download and set up the NordVPN browser extension on the browser of your choice: [Chrome](https://support.nordvpn.com/hc/en-us/articles/20349533941265-How-to-set-up-NordVPN-with-Chrome-extension)/[Firefox](https://support.nordvpn.com/hc/en-us/articles/20350669461137-Connect-to-NordVPN-with-Firefox-extension)/[Edge](https://support.nordvpn.com/hc/en-us/articles/19627093939601-Connect-to-NordVPN-with-Edge-Extension).
* In the bottom-right corner of the extension's main screen, click on the settings button.
* You'll find the option to block WebRTC at the very top of the settings menu. Please note: do not connect to a server via the NordVPN browser extension in case you're already connected through the NordVPN app.
You can read more about WebRTC leaks in [our blog post](https://nordvpn.com/blog/webrtc/) and watch our video for more detailed information:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFrAL56EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEWD8wdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2FL2hjL2VuLXVzL2FydGljbGVzLzIwMzE4MzgzMDA4NTI5LUhvdy10by1zdG9wLVdlYlJUQy1sZWFrcwY7CFQ6CXJhbmtpCg%3D%3D--596d7b4fe1faee3fc906597ac494ce3dd270c388
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Common Windows application issues
|
This article covers problems you may encounter when using NordVPN on Windows devices, including situations where NordVPN is not working on your Windows 10 device, or you have no internet access with NordVPN on Windows 10.
## “Error 1001” during installation
If you encountered “Error 1001” while trying to install the NordVPN app on Windows, follow these steps:
1. Update your Windows system using the “Windows update” tool.
2. Make sure you’re running the latest .NET Runtime version:
1. Click the “Start” button, type “control panel” in the search bar, and select the “Control panel” app.
2. Click “Programs” and select “Programs and features.”
3. Check the version number beside the “Microsoft .NET Framework” entry. If it is not version 4.8 or later, download the latest .NET Runtime version.
3. Temporarily disable your cybersecurity software (such as your antivirus and firewall) and try installing the NordVPN app for Windows again.
## Crash or freeze
If your NordVPN app keeps freezing, follow these steps:
1. Uninstall the NordVPN application.
2. [Update your Windows operating system to the latest available version](https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a).
3. Install the [latest NordVPN app for Windows](https://nordvpn.com/download/windows/).
If the above method failed to fix your issue, try the following:
1. Press the “Windows” key and the “R” key at the same time to open the "Run" window.
2. Type in "services.msc" (without the quotation marks) and press “Enter” to open the "Services" window.
3. Check if the “Task scheduler” is running — if it is not, right-click on the “Task scheduler” entry and select “Start.” You can also access the “Windows event log” from this window.
## NordVPN Kill Switch feature does not work
If the Kill Switch feature fails to stop specific apps, you can manually add their executable files (.exe) to the Kill Switch list in the NordVPN app:
1. Go to “Settings.”
2. Select “Kill Switch” in the left sidebar menu.
3. Click on “Add apps” under “App Kill Switch” and select the app’s executable file. For example, you would need to add the following file for Skype:C:\Program Files (x86)\Skype\Phone\Skype.exe
## No internet access when connected to a NordVPN server
If you’re getting disconnected from the internet when you connect to a VPN server, try the following to fix the problem:
* Connect to a different VPN server in the NordVPN app.
* Change your VPN connection protocol:
1. 1. [Switch to OpenVPN](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows) (UDP or TCP)
2. Switch to NordLynx
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Perform a network flush:
1. 1. Open the NordVPN application.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Network flush."
5. Restart your PC and try connecting to VPN servers again.
If the problem persists, reinstall the NordVPN app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## A certain feature of the application is not working properly
If you discover that a feature isn’t working as it should, follow these steps:
1. Open the "Settings" menu in the NordVPN app.
2. Head to the "Advanced" section.
3. Click "Run diagnostics tool."
4. In the opened window, select "Reset app."
5. Re-launch the application.
If the problem persists, try the following:
* Update to the [latest NordVPN Windows app](https://nordvpn.com/download/windows/) version.
* Reinstall the NordVPN app:
1. 1. [Uninstall the NordVPN application](https://support.nordvpn.com/General-info/1047410452/How-to-uninstall-NordVPN-software.htm).
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
## NordVPN is not working after an update
If your NordVPN Windows application has stopped working after an update, try the following to fix the problem:
* Disable your other cybersecurity software (such as your antivirus and firewall) to check if it’s responsible for the issue. If the NordVPN app works after disabling other cybersecurity software, you may need to add exceptions for NordVPN files.
* Uninstall the NordVPN app and reboot your Windows device, then download and install the latest version of the NordVPN Windows app.
## The NordVPN icon is missing
If the NordVPN application icon is missing from the NordVPN shortcut on your desktop, follow these steps:
1. Left-click the broken NordVPN app icon to select the shortcut.
2. Right-click the selected shortcut and choose “Delete.”
3. Right-click on your desktop, choose “New,” and select “Shortcut.”
4. Click “Browse,” find the NordVPN directory, and select the NordVPN executable file (.exe).
5. Name the shortcut and click “Finish.”
Alternatively, you can try reinstalling the NordVPN Windows app:
1. Uninstall the NordVPN application.
2. Restart your device.
3. Install the latest version of the NordVPN Windows app.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHOYN5WEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHtdrsdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0MzA3MzczNzEzLUNvbW1vbi1XaW5kb3dzLWFwcGxpY2F0aW9uLWlzc3VlcwY7CFQ6CXJhbmtpBg%3D%3D--52cd63a424a5419dbd4ccd6cc55bad2c829b56e5
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Improve connection speed on Windows with NordVPN app
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If you are experiencing slow connection speed while connected to [NordVPN on Windows](https://nordvpn.com/download/windows/), try the following:
1. Make sure to use the latest version of NordVPN app. You can [uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and [install the latest version from our website](https://nordvpn.com/download/windows/).
2. Restart your device.
3. Restart your router or modem. If your router is set up with a VPN, and the speed is insufficient, try using VPN solely on your computer or phone.
4. If you are using Wi-Fi, switch to a wired connection.
5. Connect to a VPN server geographically closer to you.
6. Open the Settings menu and go to the Auto Connect tab. Disable Choose a VPN protocol and server automatically and select NordLynx in the VPN protocol field.
7. Try a different connection method/protocol on your device. Tutorials for various connection methods can be found [here](https://support.nordvpn.com/hc/en-us/sections/19326591402001-Windows)
Internet speed can also be directly affected by the condition of both your hardware and firmware. Here’s what we recommend:
1. Make sure you have the latest available drivers and software on your computer, including Ethernet adapter and motherboard drivers, BIOS updates, router firmware, etc.
2. Temporarily disable your firewall to see whether it will have an impact on your overall internet speed. If it does, check your firewall settings and remove unnecessary rules or consider using different firewall software.
3. Close any applications that may be transferring data in the background, e.g. software for downloading or file sharing.
4. Old and sometimes even new routers provided to you by your internet service provider often use outdated firmware or are technically poorly manufactured. This can directly impact your internet speed, so we recommend investing in a better router.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEw8gaJEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHtdrsdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzIwMzc5NzM2MzU0OTYxLUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1XaW5kb3dzLXdpdGgtTm9yZFZQTi1hcHAGOwhUOglyYW5raQc%3D--0ecd29c47c469d36008af1c4892c0ae9f09dfdc4
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How to connect to your dedicated IP on Windows
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With a NordVPN dedicated IP, you get faster speeds, less CAPTCHA requests and increased security. NordVPN's dedicated IP is a unique IP that is assigned to a specific server, which ensures that you have your own private connection.
In this article, we will cover how to locate and connect to your [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on Windows.
In order for you to be able to connect, first double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in Nord Account.
If these steps are done, you can move forward and connect to your dedicated IP in the NordVPN app on:
* [ Windows 7 and 8.1](
* [Windows 10 and 11](
For additional information, you can also read [our article about NordVPN's dedicated IP and how it works](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses).
## On Windows 7 and 8.1:
To connect to NordVPN dedicated IP on Windows 7 and 8.1, follow these steps:
1. Open the NordVPN application.
2. Go to the dedicated IP category on the left. 
3. Hover over dedicated IP, and click on the three-dot button:
4. Select fastest for your country and server, and click connect:
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Enter your dedicated IP country, and server number:
2. Tap your dedicated IP to connect:
## On Windows 10 and 11:
To connect to NordVPN dedicated IP on Windows 10 and 11, follow the steps below:
1. Open your NordVPN application.
2. Click specialty servers:
3. Hover over dedicated IP and click the three-dot menu:
4. Click connect.
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Type in your dedicated ip into the search bar:
2. Click your dedicated IP to connect:
After completing the steps, you will have connected to your dedicated IP successfully. If you wish to test your connection, visit [NordVPN's DNS leak checker website](https://nordvpn.com/dns-leak-test/).
Please be aware that your email will be linked to that dedicated IP address.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGQ2fucEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHtdrsdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NDQ5NTM3NjgxLUhvdy10by1jb25uZWN0LXRvLXlvdXItZGVkaWNhdGVkLUlQLW9uLVdpbmRvd3MGOwhUOglyYW5raQg%3D--5dafd17f4a04ce98eb68a13725ad5221dbdb8496
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What is an unsafe local network on iOS
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Invisibility on LAN feature has been released on iOS. It will effectively mitigate the issue, however please be aware that due to the improper implementation by Apple, turning it on may affect VPN connection stability.
If you received a message about a potentially unsafe network, your connection requires additional caution. The problem emerges in scenarios where a router assigns non-RFC1918 IP addresses for the local network. This might seem technical, but in simple terms, certain types of local network configurations can result in VPN traffic being unintentionally exposed. Note: this feature is only supported on 16+ OS versions
### What Does This Mean for You?
If you're using an iOS device on a network that hands out non-RFC1918 IP addresses (which our app will detect), you'll receive a warning. This doesn't automatically mean the network is harmful, but it's a sign to be extra cautious. If possible, we recommend not to use that network.If you have access to the router you are connected to, you can change your Local Area Network IP range. In order to do that, please follow the steps detailed in [checking and changing your WiFi configuration](https://support.nordvpn.com/hc/en-us/articles/20188826004369-Checking-and-changing-your-WiFi-configuration) article.
We're actively liaising with Apple, hoping for a fix as for now, there is no way for us to resolve the issue without breaking the application and resulting in various connection issues. Until then, please be attentive to any alerts from our app and consider disconnecting from networks flagged as potentially unsafe.
Thank you for trusting us with your online privacy. We are committed to ensuring your digital security and will continue to keep you updated on any further developments.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHhtgJlEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGQFBZlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMjI1MDQ2NTM2NTkzLVdoYXQtaXMtYW4tdW5zYWZlLWxvY2FsLW5ldHdvcmstb24taU9TBjsIVDoJcmFua2kG--4aab2296135a674fc5b91891e743a61ccabb83d8
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Troubleshooting NordVPN connectivity issues on Linux
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If you’re having trouble connecting to NordVPN on your Linux device, you can try making a few adjustments. Check if the issue persists after following each set of Linux troubleshooting commands below.
1. Update the NordVPN app:
* Open the terminal.
* Type the following commands to update the app:sudo apt update (or sudo apt-get update)sudo apt upgrade (or sudo apt-get upgrade)
2. Reinstall the app:
* Type the following command to remove the app:sudo apt --purge autoremove nordvpn* (or sudo apt-get --purge autoremove nordvpn*)
* Reinstall the app following our tutorial on [how to install NordVPN on Linux](https://support.nordvpn.com/hc/en-us/articles/19445292364689-Installing-and-using-NordVPN-on-Linux).
3. If you see the “Whoops! Cannot reach System Daemon” error, enter the following commands:
sudo systemctl start nordvpnd sudo systemctl enable nordvpnd
4. If you get an error message: “rotating: transport rotator: ptr timer is locked.”, try the following methods:
* Run the following command to restart the NordVPN daemon: sudo systemctl restart nordvpnd
* Try to disable IPv6 system-wide, as shown in [this](https://support.nordvpn.com/hc/en-us/articles/20164669224337-How-to-disable-IPv6-on-Linux) article.
5. If NordVPN is not connecting on Linux after you’ve tried all of the above, try connecting using the [manual connection method](https://support.nordvpn.com/hc/en-us/articles/20164827795345-Connect-to-NordVPN-using-Linux-Terminal).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJERWUqNEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHtdrsdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzIwMzk4MDQ3MDM5ODg5LVRyb3VibGVzaG9vdGluZy1Ob3JkVlBOLWNvbm5lY3Rpdml0eS1pc3N1ZXMtb24tTGludXgGOwhUOglyYW5raQk%3D--c94e1d6eb74b0d41ba65f4b95cc1012962d82e96
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How to fix NordVPN background processes that aren’t running?
|
If the NordVPN background process is not running on your computer, follow the steps below.
## Reset application settings
1. Right-click the NordVPN shortcut on Desktop and click Open file location.
2. Double-click the folder of your current NordVPN version (e.g. 7.15).
3. Locate Diagnostics and launch it.
4. Click Reset app.
Afterward, the application will be reloaded, and you will be asked to log in.
## Allowlist NordVPN in your antivirus software
If you are using antivirus software, please allowlist the NordVPN application folder in the settings of your antivirus. By default, NordVPN is located in C:\Program Files\NordVPN.
## Collect diagnostics and contact support
In case both solutions above do not work, share the diagnostics with the customer support team for further investigation. Here is how you can do that:
1. Open the NordVPN application and go to Settings.
2. Go to Advanced and click Run Diagnostics Tool.
3. Select Collect Diagnostics.
4. Take note of the Ticket ID and refer it to our customer service.
In case the Ticket ID fails to generate, check the location of the diagnostics .zip file and send the file to our customer service.
For more detailed instructions on gathering diagnostics, check out our [connection logs tutorial](https://nordvpn.zendesk.com/hc/en-us/articles/20379445229073).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGdvwcFEzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHtdrsdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJiL2hjL2VuLXVzL2FydGljbGVzLzIwOTEyMzI1NzYyMzIxLUhvdy10by1maXgtTm9yZFZQTi1iYWNrZ3JvdW5kLXByb2Nlc3Nlcy10aGF0LWFyZW4tdC1ydW5uaW5nBjsIVDoJcmFua2kK--f4ee25a98e46e0c04849f5746d49156891e94ec0
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Switching protocol to OpenVPN UDP or TCP
|
Some NordVPN server categories, found under the specialty server section, are available only while using OpenVPN UDP or TCP protocols.
Currently, these categories are Double VPN and a part of our obfuscated Servers. This article contains a list of instructions on how to switch your connection protocol on various platforms.
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20465699170321-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-iOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20465783529233-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-on-Linux)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFAAgKdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFYTwb8EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NTUyODY3MzQ1LVN3aXRjaGluZy1wcm90b2NvbC10by1PcGVuVlBOLVVEUC1vci1UQ1AGOwhUOglyYW5raQY%3D--cd3729c87146d234d724b144cdb704bdda4284fc
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How to set up a manual connection on Windows using OpenVPN
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The OpenVPN GUI application is an alternative option to connecting to NordVPN servers on your Windows PC. If you prefer manual connection and tinkering with open-source software, this is a good way of connecting to NordVPN. That said, it lacks the additional features of the [NordVPN native app](https://support.nordvpn.com/hc/en-us/articles/19441140326289-Installing-and-using-NordVPN-on-Windows-7-and-8-1), but it still uses the same VPN protocol — OpenVPN. It's also more complicated to set up, so here are instructions to guide you through the process.
1. [Download the OpenVPN GUI application](https://build.openvpn.net/downloads/releases/).Note: Make sure to choose the application version according to your Windows device version:For Windows 64-bit;For Windows ARM64;For Windows 32-bit.
2. Open the installation file and follow the instructions in the setup wizard.
3. Once the application is installed, [download the NordVPN server configuration files](https://my.nordaccount.com/dashboard/nordvpn/manual-configuration/openvpn/). The OpenVPN app uses them to connect to specific NordVPN servers.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Go to the folder where you downloaded the configuration files, select them all, then right-click and choose “Copy.”
2. Paste the configuration files to this directory:
```
C:\Program Files\OpenVPN\config\
```
5.1. To quickly find the OpenVPN\config\ folder, right-click the OpenVPN GUI shortcut on your desktop and select “Open file location.”5.2. Once you're there, click the parent OpenVPN folder in the address bar.Open the "Config" folder.5.3. Paste the copied configuration files in the folder by right-clicking anywhere in the folder and selecting "Paste":Click "Continue" to allow the files to be extracted to the folder.Note: if you are using Windows 10, add an extra line in the configuration files to prevent possible DNS leaks:
To do that, open the downloaded .ovpn configuration file with any text editor and paste this line:block-outside-dnsSave the file before proceeding to the next step of this tutorial.
3. Now that the configuration files are in the proper folder for the application to detect them, open the OpenVPN GUI app by double-clicking the shortcut on your desktop.
4. Allow the application to make changes to your device because they are necessary for a VPN connection.
5. The application will start running in the system tray, which is the notification area next to your device’s clock:It might also be in the hidden system tray area:
6. Right-click on the application icon, hover over one of the servers, and click “Connect.”
7. Enter your NordVPN service username and password, then click “OK.”
1. In a few seconds, the application will connect and close the window. The system tray icon will turn green and show your connection status when you hover over it.
And that's it! You should be successfully connected. To disconnect, right-click on the application icon, hover over the server, and click “Disconnect.”
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGgK032EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFYTwb8EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJhL2hjL2VuLXVzL2FydGljbGVzLzE5NzQ5NTU0MzMxNzkzLUhvdy10by1zZXQtdXAtYS1tYW51YWwtY29ubmVjdGlvbi1vbi1XaW5kb3dzLXVzaW5nLU9wZW5WUE4GOwhUOglyYW5raQc%3D--53aa7bb27e0cccc8075c9a4e89c44d1c6ff843e3
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Using NordLynx in the NordVPN app - Windows
|
NordLynx is the technology we built around the WireGuard® protocol. It lets you experience WireGuard’s speed benefits without compromising your privacy.
## On Windows 7 and 8.1:
1. Install the [NordVPN app for Windows](https://nordvpn.com/download/windows/) and go to the application settings in the bottom left corner.
2. Select Auto-connect on the left side of the menu and make sure to turn off the "Choose a VPN protocol and server automatically" option. Afterward, click on the [VPN protocol](https://nordvpn.com/blog/protocols/) drop-down menu and select NordLynx.
## On Windows 10 and 11:
1. Click on a gear icon in the left bottom corner of the app.
2. Click on Connection settings.
3. Under VPN Protocol choose Nordlynx.
WireGuard is a registered trademark of Jason A. Donenfeld.
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Invisibility on a local network: why we had to build a broken feature?
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Our goal at NordVPN is to provide our customers with intuitive experiences, ease of access, and the most advanced VPN features in the industry. We take pride in our continuous focus on security; however, sometimes, it comes with the cost of building a terrible feature. Here's why.
We recently found ourselves facing a Catch-22 situation, when, due to bugs in Apple's VPN API configuration, we had to choose to either sacrifice our users' experience with the app or, under certain scenarios, put a risk on their security or privacy. We believe such a choice should never occur in the first place, and we suspect that a global tech powerhouse often boasting about its focus on users' privacy understands this as well. As of yet, we are saddened by the fact that our pleas for Apple to implement the necessary fixes on their operating systems continue to be acknowledged yet bafflingly ignored.
Being limited in what we can do on our side, we decided to offer a feature that, while aiming to offer the best possible solution security-wise, radically differs from our vision of an intuitive and smooth experience users should expect from their cybersecurity provider.
Stay invisible on a local network feature is our way to mitigate the TunnelCrack and TunnelVision vulnerabilities present in the VPN industry. In the case of TunnelCrack, certain routers may be configured in a way where they leak VPN traffic when using non-RFC1918 IP addresses, which is an industry-wide issue and only applies to macOS and iOS platforms. TunnelVision attack, in general, is a network technique that uses an operating system's dynamic host configuration protocol (DHCP) to try to route the traffic outside of the VPN's tunnel.
For our macOS VPN clients, the “Stay invisible on a local network” feature automatically sets the appropriate API parameters and alerts users when connected to an unsafe network, mitigating the VPN traffic leak on macOS. We have also built an unsecured network detection feature that will detect non-RFC1918 IP ranges, notify about possible risks, and inform users to enable “Stay invisible on a local network.” On iOS, the app will also inform users when they connect to an unsecured network through push notifications and in-app messages. The feature was fully released by the beginning of August 2023.
In contrast, our iOS VPN clients present more considerable challenges due to issues within Apple's implementation of the API parameters. Notably, in iOS versions 14.2 and above, enabling the "Stay invisible on a local network" feature causes internet connections to crash under certain conditions. It also prevents our VPN application from receiving client updates, leading to user internet connection crashes when updates are released.
The NordVPN team hopes that this inevitably crude solution for an impossible situation will, for the time being, offer sufficient data privacy for our users and – at the same time – prompt Apple to implement the necessary changes faster.
What OS are impacted?
The TunnelCrack and TunnelVision vulnerabilities affect our macOS and iOS VPN clients, while our Android, Linux, and Windows clients were immune due to implemented mitigations.
NordVPN Linux and Windows applications can configure the OS's firewall to prevent any traffic from exiting the device except through the VPN tunnel.
What connectivity limitations are put in place when this feature is turned ON?
With the feature turned ON, users cannot access other network devices, such as computers, printers, or TVs. The feature also blocks AirDrop usage.
What experience-breaking effects can users expect?
Enabling the feature in iOS 16.4 and later versions can prevent the NordVPN application from receiving client updates, leading to crashes of the user's internet connection when updates are released. Once users are cut off from the internet, the only solution is a device restart.
How can users ensure the safety of their data in NordVPN apps?
NordVPN apps do not leak traffic under any known circumstances if the Stay invisible on a local network and Kill Switch features are enabled within the app settings menu. It’s important to note that the feature is only available to iOS versions 16 and above. Visual instructions on [how to enable the feature on iOS](https://support.nordvpn.com/hc/en-us/articles/20225046536593-What-is-an-unsafe-local-network-on-iOS) or how to enable this feature on macOS.
Does the feature protect users from TunnelVision utilizing Option 121, too?Yes, it does.
Can NordVPN provide a bug-free solution without Apple's input?
No. Unfortunately, the bugs that come with using our feature are beyond our control. Apple's team has confirmed the bugs' existence and gave no clear timeline for their resolution.
What else can users do to ensure a better experience using this feature?
We believe that sufficiently maintained digital security is a collective effort. While we will continue searching for better solutions within our capacity, we are adamant that Apple needs to address the urgent issues of significant bugs in their operating systems. We invite everyone who is not indifferent to user privacy and security issues to keep pressuring Apple to fix its shortcomings in VPN API service.
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How to connect to your dedicated IP on Windows
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With a NordVPN dedicated IP, you get faster speeds, less CAPTCHA requests and increased security. NordVPN's dedicated IP is a unique IP that is assigned to a specific server, which ensures that you have your own private connection.
In this article, we will cover how to locate and connect to your [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on Windows.
In order for you to be able to connect, first double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in Nord Account.
If these steps are done, you can move forward and connect to your dedicated IP in the NordVPN app on:
* [ Windows 7 and 8.1](
* [Windows 10 and 11](
For additional information, you can also read [our article about NordVPN's dedicated IP and how it works](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses).
## On Windows 7 and 8.1:
To connect to NordVPN dedicated IP on Windows 7 and 8.1, follow these steps:
1. Open the NordVPN application.
2. Go to the dedicated IP category on the left. 
3. Hover over dedicated IP, and click on the three-dot button:
4. Select fastest for your country and server, and click connect:
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Enter your dedicated IP country, and server number:
2. Tap your dedicated IP to connect:
## On Windows 10 and 11:
To connect to NordVPN dedicated IP on Windows 10 and 11, follow the steps below:
1. Open your NordVPN application.
2. Click specialty servers:
3. Hover over dedicated IP and click the three-dot menu:
4. Click connect.
You may also use the search bar located in the top-left corner of the application window to connect to your dedicated IP:
1. Type in your dedicated ip into the search bar:
2. Click your dedicated IP to connect:
After completing the steps, you will have connected to your dedicated IP successfully. If you wish to test your connection, visit [NordVPN's DNS leak checker website](https://nordvpn.com/dns-leak-test/).
Please be aware that your email will be linked to that dedicated IP address.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGQ2fucEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFYTwb8EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NDQ5NTM3NjgxLUhvdy10by1jb25uZWN0LXRvLXlvdXItZGVkaWNhdGVkLUlQLW9uLVdpbmRvd3MGOwhUOglyYW5raQk%3D--58886f2964a96cc9042d8a77a3ec7754d4bb7a2f
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Switching protocol to OpenVPN UDP or TCP (iOS)
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1. Open the application and click on the profile icon in the bottom right corner. 
2. Open the settings menu (gear icon).
3. Click on the Protocol tab.
4. Select the OpenVPN (UDP) or OpenVPN (TCP) option.
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What OpenVPN ports does NordVPN use?
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With NordVPN, you can connect via OpenVPN both over TCP and UDP.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJH8vOXmEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGgK032EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzE5NjgzMzk0NTE4MTYxLU9wZW5WUE4tY29ubmVjdGlvbi1vbi1Ob3JkVlBOBjsIVDoJcmFua2kG--91a27c95e7567654ff38d63e3da9a5188774f21b
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How do I manually set up OpenVPN with NordVPN?
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You can set up an OpenVPN connection manually on different devices with NordVPN. Here’s how:
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OpenVPN connection on NordVPN
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OpenVPN is an open-source VPN protocol that makes use of virtual private network (VPN) techniques to establish safe site-to-site or point-to-point connections. NordVPN service uses this protocol for a successful VPN connection.
## What OpenVPN ports does NordVPN use?
With NordVPN, you can connect via OpenVPN both over TCP and UDP.
For OpenVPN TCP connections, use port 443.For OpenVPN UDP connections, use port 1194.
For more information, please read our article on the differences between TCP and UDP.
## How do I manually set up OpenVPN with NordVPN?
You can set up an OpenVPN connection manually on different devices with NordVPN. Here’s how:
* Setup OpenVPN for Windows
* Setup OpenVPN for MacOS
* Setup OpenVPN for Linux by using Terminal
* Setup OpenVPN for Linux by using Network Manager
* Setup OpenVPN for Android
* Setup OpenVPN for iOS
* Setup OpenVPN for Raspberry Pi
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Not sure if your router is supported and/or can't find it on the list above?
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First, see if you can find your router on our [list of unsupported routers](https://support.nordvpn.com/hc/en-us/articles/20379585675793-Which-routers-don-t-support-NordVPN).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEJ4fyqEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGgK032EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NDI2MDg0NzE4ODY1LVNldHRpbmctdXAtYS1yb3V0ZXItd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kH--661f3d292ecc42ba6fc8d2810ca887fbe9264341
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Setting up a router with NordVPN
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The procedure of setting up NordVPN on your router will depend on your router’s firmware or manufacturer. If you can’t find the VPN router setup tutorial for your router’s firmware on the following list, continue scrolling down for further instructions. You may also check out our list of [router recommendations](https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN).
Note: If your router was issued by your ISP, it probably does not support VPN configurations. If that is the case, there are routers that come pre-configured with NordVPN. Our partner FlashRouters offers a selection of powerful routers that come with NordVPN out of the box, including the [Privacy Hero](https://www.flashrouters.com/privacy-hero-nordvpn-router-by-flashrouters) with exclusive integration for NordLynx - the fastest VPN protocol.
## Setup tutorials for supported routers and firmware:
* [ASUS WRT](https://support.nordvpn.com/hc/en-us/articles/20286376420753-How-to-set-up-NordVPN-on-Asus-WRT-firmware) (native firmware)
* [ASUS Merlin](https://support.nordvpn.com/hc/en-us/articles/20319214011921-AsusWRT-Merlin-setup-with-NordVPN)
* [DD-WRT](https://support.nordvpn.com/hc/en-us/articles/20308623061265-DD-WRT-setup-with-NordVPN)
* [Privacy Hero](https://support.flashrouters.com/privacy-hero/vpn-setup-privacy-hero/privacy-hero-nordlynx-vpn-setup/)
* [Roqos](https://support.flashrouters.com/roqoscore/nordvpn-setup-on-roqos/)
* [Gl.iNET](https://support.nordvpn.com/hc/en-us/articles/20226926174225-GL-iNet-setup-with-NordVPN)
* [Mikrotik](https://support.nordvpn.com/hc/en-us/articles/20398642652561-MikroTik-IKEv2-setup-with-NordVPN)
* [NetDUMA](https://support.nordvpn.com/hc/en-us/articles/20323695823761-Netduma-setup-with-NordVPN)
* [OPNsense](https://support.nordvpn.com/hc/en-us/articles/20397569418129-OPNsense-21-setup-with-NordVPN)
* [OpenWRT](https://support.nordvpn.com/hc/en-us/articles/20340177222289-OpenWrt-setup-with-NordVPN)
* [Padavan](https://support.nordvpn.com/hc/en-us/articles/20323041135889-Padavan-setup-with-NordVPN)
* [Sabai](https://support.nordvpn.com/hc/en-us/articles/20323512359697-Sabai-setup-with-NordVPN)
* [Tomato](https://support.nordvpn.com/hc/en-us/articles/20317675285777-How-to-set-up-VPN-on-Tomato)
* [pfSense](https://support.nordvpn.com/hc/en-us/articles/20285211284497-pfSense-setup-with-NordVPN)
* [DrayTek](https://support.nordvpn.com/hc/en-us/articles/20397988815633-DrayTek-Vigor-IKEv2-setup-with-NordVPN)
* [EdgeRouter](https://support.nordvpn.com/hc/en-us/articles/20321386897041-EdgeRouter-and-Ubiquiti-setup-with-NordVPN)
* [TP-Link](https://support.nordvpn.com/hc/en-us/articles/20280525082001-Setting-up-TP-Link-with-NordVPN)
* Starlink (read more about how to use [VPN on Starlink](https://nordvpn.com/blog/starlink-vpn/))
## Not sure if your router is supported and/or can't find it on the list above?
First, see if you can find your router on our [list of unsupported routers](https://support.nordvpn.com/hc/en-us/articles/20379585675793-Which-routers-don-t-support-NordVPN).
If it’s not on there, check the user manual that came with your router (usually, manuals are available for download on the manufacturer’s website). Search the manual for any mentions of OpenVPN support. Your router must support the OpenVPN client in order to potentially support a NordVPN configuration. If you can’t find this information in the manual, consider contacting your router’s manufacturer.
If none of the tips mentioned above have helped you set up a connection, feel free to contact our support team!
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How to find various configuration files
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Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
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Switching protocol to OpenVPN UDP or TCP
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Some NordVPN server categories, found under the specialty server section, are available only while using OpenVPN UDP or TCP protocols.
Currently, these categories are Double VPN and a part of our obfuscated Servers. This article contains a list of instructions on how to switch your connection protocol on various platforms.
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20465699170321-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-iOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20465783529233-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-on-Linux)
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Is NordVPN down?
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When a NordVPN server is down, it’s removed from the app’s server list. All NordVPN servers you see on the app should be online.
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Unable to connect to NordVPN servers
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Several different factors may interfere with your NordVPN connection. Here’s what may help fix the problem.
## Operating system-specific NordVPN connection guides
If you are experiencing issues connecting on any of the operating systems below, try following these VPN troubleshooting guides:
* [Troubleshooting connectivity on Windows](https://support.nordvpn.com/hc/en-us/articles/19748510235921-Troubleshooting-NordVPN-connectivity-on-Windows)
* [Troubleshooting connectivity on Android](https://support.nordvpn.com/hc/en-us/articles/20041281541777-Troubleshooting-connectivity-on-Android)
* [Troubleshooting connectivity on iOS](https://support.nordvpn.com/hc/en-us/articles/20397808850833-Troubleshooting-connectivity-on-iOS)
* [Troubleshooting connectivity of Linux app](https://support.nordvpn.com/hc/en-us/articles/20398047039889-Troubleshooting-NordVPN-connectivity-issues-on-Linux)
* [Troubleshooting connectivity on macOS](https://support.nordvpn.com/hc/en-us/articles/19920758451345-NordVPN-not-connecting-on-Mac)
## General NordVPN connection tips
These tips may help if your NordVPN server is down or if NordVPN is stuck on “connecting”:
* If you can’t connect to a specific server, try a few different NordVPN servers. You can use the auto-connect feature or the NordVPN server locator tool to find the right server for you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
* On the NordVPN app, log out of your account and log back in. Try connecting again.
* [Uninstall the app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software), reboot your device, and [install the app again](https://support.nordvpn.com/hc/en-us/articles/20289779952017-How-to-start-using-NordVPN). Try connecting to a server now.
* Try using a different connection method/protocol for your device.
## Is NordVPN down?
When a NordVPN server is down, it’s removed from the app’s server list. All NordVPN servers you see on the app should be online.
If you can’t connect to a server and the solutions above don’t work, your device or network may be causing the problem. To check if that’s the case, try using NordVPN on a different device on the same network.
For example, if NordVPN doesn’t work on your Android phone, try using it on your PC. If both devices don’t connect, you may be experiencing network issues. If your PC connects successfully, you may need to reconfigure your phone.
## Connecting from a country with internet restrictions
If you can’t connect from a country with internet restrictions, you may find a solution in this article:
* [Connecting from a country with internet restrictions](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-from-a-country-with-internet-restrictions).
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Making sure your account is active
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If you can't connect to our servers, you should first make sure your account is active, as it is the most common reason for this issue.
Here's how you can do that:
1. Make sure that you use the correct password.Visit the [Nord Account](http://my.nordaccount.com/dashboard/) website and try to log in there. [>Follow these steps if you forgot your password<](https://support.nordvpn.com/hc/en-us/articles/19625665980433-I-forgot-my-NordVPN-password-What-to-do).
2. Make sure that your account is active.Go to the [Nord Account page](https://my.nordaccount.com/dashboard/) and check your account's expiration date. Under the NordVPN service, you should see the date. Make sure that the subscription is not expired.
### My account shows up as inactive. Why?
Generally, an account may temporarily stay inactive because the payment must be processed. The time it takes to process the payment varies from service to service. Check out this [article](https://support.nordvpn.com/hc/en-us/articles/19741669733393-Why-my-NordVPN-account-is-still-inactive).
### My account is active. What next?
In this case, please return to the troubleshooting article you came from and continue with the rest of the steps provided there.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEumxHUEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH97w72EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzE5NjAyNTI2MTIxNDg5LU1ha2luZy1zdXJlLXlvdXItYWNjb3VudC1pcy1hY3RpdmUGOwhUOglyYW5raQk%3D--076de85485809c8a810569bc1b4e24bdb40926fa
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Installing and using NordVPN on Windows 10 and 11
|
This guide will show you how you can set up the NordVPN application on your Windows 10 or Windows 11 device. If you need a guide on installing and using NordVPN on an older Windows system, follow the guide here.
Table of contents:
Downloading and installingSetting up the applicationChoosing between different servers
* [Connect to a specific server](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH2A6%2B1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH97w72EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzE5NDcyMDIzMDI1MTY5LUluc3RhbGxpbmctYW5kLXVzaW5nLU5vcmRWUE4tb24tV2luZG93cy0xMC1hbmQtMTEGOwhUOglyYW5raQo%3D--6fa9f5365b2daa6c70c16e5110bd00872c48befb#specific%20servers)
* [Connect to a specific country](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH2A6%2B1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH97w72EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzE5NDcyMDIzMDI1MTY5LUluc3RhbGxpbmctYW5kLXVzaW5nLU5vcmRWUE4tb24tV2luZG93cy0xMC1hbmQtMTEGOwhUOglyYW5raQo%3D--6fa9f5365b2daa6c70c16e5110bd00872c48befb#Specific%20country)
[Features]( settings menu](
* [General](
* [Connection](
* [Kill Switch](
* [Split Tunneling](
* [Profile](
* [Refer a friend](
* [Discover other Nord products](
## Downloading and installing the NordVPN app
1. [Download the NordVPN app](https://downloads.nordcdn.com/apps/windows/NordVPN/latest/NordVPNSetup.exe).
2. Go to your Downloads folder and double-click the NordVPNInstall file. 
3. A pop-up window may ask you if you allow the app to make changes to your device. Click Yes.
4. The installer window will open. Click Next.
5. Tick the boxes if you want shortcuts for the NordVPN app on your Desktop and/or the Start menu, then click Next and Install.
6. The installer will proceed with the installation process. Once it’s complete, you will be asked if you want to launch NordVPN right away. Click Finish to complete the setup.
## Setting up and using NordVPN
1. Click on the NordVPN logo on your desktop, and after the app loads up, click Log In to continue.
2. Your browser will open up and load the Nord Account login page. First, enter your username or email address, press Continue, and then enter your password. If you do not have an account and an active subscription, click [here](https://support.nordvpn.com/Billing/Subscription/1088163062/How-to-purchase-a-NordVPN-subscription.htm) and learn how to get one.
3. To start using NordVPN straight away, you can press on Quick Connect, wait till you see the status change from Not connected to Connected, and you're good to go for a secure and private session! However, for a full understanding of what the NordVPN app offers, let's briefly go over what you can find on the main screen.
1. Quick Connect: this option automatically connects you to the fastest and closest NordVPN server.
2. Disconnect button: lets you disconnect from a NordVPN server.
3. Refresh button: this option refreshes your current connection and switches to a new recommended server.
4. Expander: arrow down will provide connection choice and a search bar for specific servers.
5. Recent connections: shows flags of the countries that you recently connected to.
6. Search bar: one of the ways you can connect to NordVPN servers. Use the search bar to find specific servers by typing in the name of the country, city, server number, or specialty server type. Learn more about [VPN servers.](https://nordvpn.com/servers/)
7. Specialty servers: NordVPN offers multiple categories of servers, each one with its unique benefits. We have a dedicated article explaining the different types in detail: What do the different server categories mean?
8. All countries: a list of countries you can connect to. Hovering over a country's name reveals additional options, such as specifying the city (if applicable) and server name.
## Features
On the left side menu, you can find all the additional features that NordVPN offers.
1. Main screen icon: this forwards you to the main application screen and helps you find your wanted location.
2. Threat Protection Pro™: it’s a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn about it [here](https://nordvpn.com/features/threat-protection/).
3. [Meshnet](https://nordvpn.com/meshnet/): this feature allows you to create a secure, private network for many devices located anywhere in the world, access them remotely, and send all your online traffic through another device.
4. Dark Web Monitor: scans the internet for any credential leaks associated with your registered NordVP e-mail address. To find more information about it click [here](https://support.nordvpn.com/General-info/1661437652/Using-the-Dark-Web-Monitor-feature.htm).
5. Contact us: gives a form to fill out and reach out to our customer support team.
6. Security score: recommend steps to follow to become fully protected online.
7. Settings: lets you change the general, subscription, and connection settings
## Choosing between different NordVPN servers
Using the search bar. You can connect to specific servers by typing in a category, region, or a specific server number with a hashtag (e.g. United States #4735) to find what you need.Using the All Countries list or the Servers map. Click on the nodes on the map or on the specific country in the list to connect to the best server in the given location. Clicking on the three dots next to the country name reveals additional connection options, such as the ability to select a specific city.
## NordVPN settings menu
In the Settings tab, you can set up the application to your liking. To open the settings menu, press on the cogwheel icon in the bottom left corner. After opening settings, you will be introduced to 7 different settings sections. Down below, you will find an explanation of each settings section.
## General
* Launch at Windows startup makes NordVPN run automatically when you start your computer. Enabled by default.
* Launch the app minimized to the system tray displays the NordVPN icon only in the Windows system tray when the computer starts (instead of opening the main window). Enabled by default.
* Show VPN connection status notifications show Windows notifications each time you connect or disconnect from a server. Enabled by default.
* Appearance lets you choose your preferred theme for the NordVPN application.
* Language dropdown lets you select your preferred language of the NordVPN app.
* Help us improve by sending us aggregated anonymous data for future improvement analysis.
* Diagnostics run the NordVPN diagnostics tool if you’re having technical issues. Collect the diagnostic data and provide the ticket ID to our support staff for further assistance. If the diagnostics tool does not give you a ticket ID, you can send the .zip file to our support staff instead.
* Allow background processes to let the NordVPN application run after closing the app. 
## Connection
* VPN protocol UDP is mainly used for streaming and downloading. TCP is more reliable but also a little slower and is usually used for web browsing. Nordlynx
* Auto-connect lets you select your preferred country or server type, which the app will automatically connect to. You will be able to select a specific city after you select a preferred country.On all networks: connects you automatically no matter what network you use.Wi-Fi networks: connect you automatically only when using a Wi-Fi network.On Ethernet: connects you automatically when using ethernet.
* Trusted Wi-Fi networks disable Auto-connect on specific Wi-Fi networks. For example, you can make an exception for your home Wi-Fi if you trust it.
* Quick connect on the app launch makes the app connect to a server automatically upon starting when using an Ethernet connection or Wi-Fi network. It does not apply to Trusted Wi-Fi networks. Disabled by default.
* Custom DNS lets you specify a particular DNS server for the NordVPN application.
* Invisibility on LAN makes your computer invisible to others on the same local area network (LAN). Remember that once enabled, you will not be able to connect to devices on the same LAN, like printers. Disabled by default.
* Allow remote access while connected to VPN to access your Windows device remotely. Disabled by default.IMPORTANT NOTE: you will lose internet connectivity while connected to a Trusted Wi-Fi with enabled Internet Kill Switch.
## Kill Switch
* Internet Kill Switch cuts off your internet connection when you’re disconnected from secure NordVPN servers. Disabled by default.
* App Kill Switch shuts down specified programs if you lose a VPN connection. For example, if you add Skype to the list, NordVPN will close it whenever you disconnect. Since it takes a few seconds to reach a secure VPN server, this will prevent your data from leaking upon automatically reconnecting to the internet. Disabled by default.
## Split Tunneling
* Split tunneling allows you to exclude applications from the VPN connection. In other words, the apps which you select to add into the split tunneling feature will allow them to stay unaffected by NordVPN. 
## Profile
* Subscription lets you manage your subscription, cancel its auto-renewal, or re-subscribe for the service.
* Multi-factor authentication (MFA) is a security feature that helps protect access to your account. When MFA is turned on, you must pass an extra step during the log-in process.
* Get NordVPN for all your devices and stay protected all the time.
## Refer a friend
* It provides you with your personal referral link that you can share with your friends and family and receive a reward for it.
## Discover other Nord products
* It offers you NordPass, NordLocker, and NordLayer services that will help you to stay fully protected at all times.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH2A6%2B1EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBH97w72EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzE5NDcyMDIzMDI1MTY5LUluc3RhbGxpbmctYW5kLXVzaW5nLU5vcmRWUE4tb24tV2luZG93cy0xMC1hbmQtMTEGOwhUOglyYW5raQo%3D--6fa9f5365b2daa6c70c16e5110bd00872c48befb
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Can't log into NordVPN
|
You may struggle to log in to NordVPN for several reasons. Are you experiencing any of the following issues?
## Table of contents:
* The NordVPN app login makes me continue in the browser, but when I do, nothing happens in the app.
* I receive "Error: 429 Too Many Requests."
* I didn't receive my verification password after signing up.
* The password is incorrect.
* After logging in, the app asks me to log in again.
* NordVPN keeps logging me out.
* I get “error: rotating: transport rotator: ntp check failed” or “rotating: transport rotator: ptr timer is locked.”
### The NordVPN app login makes me continue in the browser, but when I do, nothing happens in the app.
To help solve this problem, try [resetting your NordVPN app preferences](https://support.nordvpn.com/hc/en-us/articles/20323582191505-Resetting-your-application-preferences).
If you are using Linux, try the callback login method:
1. Run the command: nordvpn login.
2. You'll receive a URL. Open it on any device that supports a browser, and finish the login process.
3. Right-click on the Continue button and copy the link address.
4. Run the command:
```
nordvpn login --callback "<URL>"
```
and replace <URL> with the copied link address.
For example:
```
nordvpn login --callback "nordvpn://login?action=login&exchange_token=MGFlY2E1NmE4YjM2NDM4NjUzN2VjOWIzYWM3ZTU3ZDliNDdiNzRjZTMwMjE5YjkzZTNhNTI3ZWZlOTIwMGJlOQ%3D%3D&status=done"
```
### I receive the message "Error: 429 Too Many Requests."
Follow the steps in our article on how to deal with “Error: 429 Too Many Requests.”
### After signing up, I didn't receive my verification password.
Check your spam folder. If you can't find the email, please [contact our customer support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support).
### It says that my password is incorrect.
Try resetting your password. If that doesn’t help, [uninstall the NordVPN app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software), [download NordVPN](https://nordvpn.com/download/) once again, and see if you can sign in.
### I’m stuck in a NordVPN login loop. After logging in, the app asks me to log in again.
Try resetting your app preferences. If that doesn’t help, uninstall the NordVPN application, download NordVPN once again, and try signing in.
### NordVPN keeps logging me out.
Reset your app preferences or reinstall the NordVPN app. If the above doesn’t help, try changing the DNS addresses on your device. It’s worth noting that other VPN apps or antivirus software may interfere with your NordVPN connection.
### I get “error: rotating: transport rotator: ntp check failed” or “rotating: transport rotator: ptr timer is locked.”
1. Use one of the following commands to remove the app:
```
sudo apt --purge autoremove nordvpn*
```
or
```
sudo apt-get --purge autoremove nordvpn*
```
2. Install the app again on your Linux device.
If you'd like to learn more, check out our article on how the NordVPN sign-up and log-in process works.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEBoUleEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFLRxjZEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI9L2hjL2VuLXVzL2FydGljbGVzLzIwMTk2MTcxNTE0MjU3LUNhbi10LWxvZy1pbnRvLU5vcmRWUE4GOwhUOglyYW5raQY%3D--321bf9d6a0a4dc4f47c6e6f6fe19f73d2b0fc694
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What to do if I lose my MFA access?
|
If you’re experiencing temporary trouble accessing your MFA device, you can use one of your backup codes to log in to your Nord Account. However, if you've lost your MFA device, you will need to fill out the MFA reset request form to remove your Nord Account’s current MFA settings.
Follow these instructions to reset the MFA settings of your Nord Account:
1. Open the MFA reset request form.
2. Fill in the fields indicated below. This information is required to make sure that no one makes unauthorized changes to your account.
* Account's current email: Enter the email address you currently use for NordVPN.
* Amount paid: Type in the amount of money you paid the last time you made a payment to NordVPN.
* Method: Select the way you made your last payment (like credit card or PayPal) and enter any other required information.
* Payment date: Choose the exact date of your last payment.
* Do you have a NordLocker or NordPass account?: Let us know if you also have an account for NordLocker or NordPass.
* Description (Optional): Add additional comments or requests for our support team.
* Attachments (Optional): Attach a picture of your last payment to help speed up the process.
1. Click the “Submit” button to finish.
Our customer support team will contact you by email once your Nord Account MFA settings have been successfully reset.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGPoP97EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFLRxjZEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzIwMzIzNzc4OTg5OTY5LVdoYXQtdG8tZG8taWYtSS1sb3NlLW15LU1GQS1hY2Nlc3MGOwhUOglyYW5raQc%3D--60404be4f6f8bdf2cbc59eef1f6998a9ba48c072
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Installing NordVPN on Linux distributions
|
In this article, we'll guide you through NordVPN installation and usage on Linux. We offer .deb and .rpm packages that are compatible with Debian, Ubuntu, Elementary OS, Linux Mint, Fedora, QubesOS, RHEL, CentOS, and openSUSE systems. The NordVPN native application is the recommended option for connecting to NordVPN servers on your Linux device. We designed it with your experience in mind, giving you features like auto-connect, automated Kill Switch, and Threat Protection.
## Table of contents:
* [Installing NordVPN on Linux](
* [Using NordVPN on Linux](
* [Logging in](
* [Account and settings](
* [Specialty servers](
* [Features and configurations](
* [LAN discovery and allowlists](
## Installing NordVPN on Linux
To start using the NordVPN application for Linux, you need to [download the NordVPN Linux client](https://nordvpn.com/download/linux/). You can do that in 2 ways:
1. By [downloading a Snap package](https://snapcraft.io/nordvpn).Snaps are app packages for desktop, cloud, and IoT that are easy to install, secure, cross-platform, and dependency-free. If you do not have Snap pre-installed, you may follow [Snap setup guides for various Linux distributions](https://snapcraft.io/docs/installing-snapd#:~:text=Zorin%20OS-,Without%20snap,-For%20distributions%20without).Please note that currently, we still do not support arm64, but our developers are working on this.
2. By working in the terminal:
1. Open the terminal;
2. Write the command below:
```
sh <(curl -sSf https://downloads.nordcdn.com/apps/linux/install.sh[](https://downloads.nordcdn.com/apps/linux/install.sh))
```
3. Following any on-screen instructions.
Note: If you do not have a curl package, evidenced by the fact that the above does not work, you can alternatively use this command:
```
sh <(wget -qO - https://downloads.nordcdn.com/apps/linux/install.sh)
```
Additionally, if you receive the following issue: Whoops! Permission denied accessing /run/nordvpn/nordvpnd.sock, all you need to do is write the following command:
```
sudo usermod -aG nordvpn $USER
```
and then reboot your device.
## Using NordVPN on Linux
After you have installed the NordVPN application, you can start using it!
Please note that in NordVPN Linux application version 3.18.4, network traffic from the LAN through a VPN-connected computer is blocked by default. To unblock LAN traffic, turn LAN discovery ON or add to the allowlist any subnet or IP traffic to be forwarded.
### Logging in
If you're using a Linux device without a graphical user interface, follow our guide on logging in to NordVPN on Linux devices without GUI.
If you're using a Linux device with a graphical user interface, you can start using it with the commands below:
1. Log in to your NordVPN account by using this command:
```
nordvpn login
```
2. Connect to a NordVPN server by using the command below:
```
nordvpn connect
```
### Account and settings
Here you can find the list of available NordVPN commands for Linux.
Access the NordVPN client settings:
---
```
nordvpn
```
Get an extensive explanation of all commands:
```
man nordvpn
```
See the list of available commands or help for a specific command:
```
nordvpn help
```
| or | ```
nordvpn h
```
Log in or log out:
```
nordvpn login
```
| or | ```
nordvpn logout
```
Connect to a recommended NordVPN server:
```
nordvpn connect
```
| or | ```
nordvpn c
```
Connect to a specific server (e.g. nordvpn connect uk715):
```
nordvpn connect <country_code server_number>
```
Disconnect from the VPN:
```
nordvpn disconnect
```
| or | ```
nordvpn d
```
See account information:
```
nordvpn account
```
Register a new user account:
```
nordvpn register
```
Rate your last connection quality (1-5):
```
nordvpn rate
```
See the current settings:
```
nordvpn settings
```
See the connection status:
```
nordvpn status
```
See the country list:
```
nordvpn countries
```
See the city list (e.g.: nordvpn cities united_states):
```
nordvpn cities
```
See a list of available server groups:
```
nordvpn groups
```
### Specialty servers
Connect to the closest Double VPN server:
---
```
nordvpn c double_vpn
```
Connect to a specific country using Double VPN servers:
```
nordvpn connect --group double_vpn <country_code>
```
Connect to a P2P server:
---
```
nordvpn connect p2p
```
Connect to a specific country using P2P servers:
```
nordvpn connect --group p2p <country_code>
```
Connect to a Dedicated IP server:
---
```
nordvpn connect Dedicated_IP
```
### Features and configurations
Set a configuration option:
---
```
nordvpn set
```
| or | ```
nordvpn s
```
Enable or disable Threat Protection:
```
nordvpn set threatprotectionlite on
```
| or | ```
nordvpn set threatprotectionlite off
```
Enable or disable Kill Switch:
```
nordvpn set killswitch on
```
| or | ```
nordvpn set killswitch off
```
Enable or disable auto-connect:
```
nordvpn set autoconnect on
```
| or | ```
nordvpn set autoconnect off
```
Set a specific server for automatic connection (e.g.: nordvpn set autoconnect on us2435):
```
nordvpn set autoconnect on <country_code+server_number>
```
Enable or disable notifications:
```
nordvpn set notify on
```
| or | ```
nordvpn set notify off
```
Set custom DNS (you can set up a single DNS or two, just add spaces in between):
```
nordvpn set dns 1.1.1.1
```
| or | ```
nordvpn set dns 1.1.1.1 1.0.0.1
```
[Switch between UDP and TCP protocols](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP):
```
nordvpn set protocol udp
```
| or | ```
nordvpn set protocol tcp
```
Enable or disable [obfuscated servers](https://nordvpn.com/features/obfuscated-servers/):
```
nordvpn set obfuscate on
```
| or | ```
nordvpn set dobfuscate off
```
Set connection technology (OpenVPN or [NordLynx](https://nordvpn.com/blog/nordlynx-protocol-wireguard/)):
```
nordvpn set technology OpenVPN
```
| or | ```
nordvpn set technology NordLynx
```
Turn [Meshnet](https://nordvpn.com/meshnet/) on or off on your device:
```
nordvpn set meshnet on
```
| or | ```
nordvpn set meshnet off
```
To enable or disable the [post-quantum protection in NordVPN](https://support.nordvpn.com/hc/en-us/articles/30046321712529-NordVPN-Post-quantum-encryption-explained):
```
nordvpn set pq on
```
| or | ```
nordvpn set pq off
```
### LAN discovery and allowlists
Enable or disable LAN discovery:
---
```
nordvpn set lan-discovery enable
```
| or | ```
nordvpn set lan-discovery disable
```
Get more information on LAN discovery:
```
nordvpn set lan-discovery --help
```
Add or remove a rule to allowlist a specified incoming port (you can allowlist multiple ports — just separate their numbers with a space):
```
nordvpn whitelist add port <port>
```
| or | ```
nordvpn whitelist remove port <port>
```
Add or remove a rule to allowlist a specified subnet:
```
nordvpn whitelist add subnet <subnet>
```
| or | ```
nordvpn whitelist remove subnet <subnet>
```
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFrCUVeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFLRxjZEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJQL2hjL2VuLXVzL2FydGljbGVzLzIwMTk2MDk0NDcwOTI5LUluc3RhbGxpbmctTm9yZFZQTi1vbi1MaW51eC1kaXN0cmlidXRpb25zBjsIVDoJcmFua2kI--662709eb8ca233339466302247f36ef4d111f04f
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Installing NordVPN (App Store) version on macOS
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa8kGjEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEyqysfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDkyMzk1NDAzOTIxLUluc3RhbGxpbmctTm9yZFZQTi1BcHAtU3RvcmUtdmVyc2lvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCQ%3D%3D--318b93e1546789a34203646ef676067c668b518f
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NordVPN not connecting on Mac
|
There are several reasons why you may be having trouble connecting to [NordVPN on your macOS](https://nordvpn.com/download/mac/) device. These include issues with your account status or app configuration. Here's how you can troubleshoot your connection on macOS:
1. First, check for any [issues with your account](https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active).
2. Second, try [switching to the TCP](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS) connection protocol. Here's how:
1. Click on the gear icon at the bottom left corner of the app.
2. Select the General tab. Under VPN Protocol, select the OpenVPN (TCP) protocol.
3. If that doesn't help, try [changing your DNS servers](https://support.nordvpn.com/hc/en-us/articles/19921173364113-How-to-change-your-DNS-servers-on-macOS) to Cloudflare DNS (1.1.1.1 and 1.0.0.1) (Note: these DNS servers are not provided by NordVPN, so they should be used at your discretion).
4. Additionally, try using [Obfuscated Servers](https://nordvpn.com/features/obfuscated-servers/). You can locate the Obfuscated Servers under the Specialty Servers section after switching to the TCP protocol.
5. In case of a Keychain pop-up, type in your system password to connect.If it does not disappear after clicking the "Allow" or if the "Always allow" button is not even clickable, please follow this guide to unlock the keychain.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEsuykeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGQFBZlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzE5OTIwNzU4NDUxMzQ1LU5vcmRWUE4tbm90LWNvbm5lY3Rpbmctb24tTWFjBjsIVDoJcmFua2kI--287cc08c7fbeb89ad397a548a0f237ecbf150bac
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Manual OpenVPN connection setup on iPad / iPhone
|
Note: if you are using iOS 15 or later, please follow this tutorial.
OpenVPN is a popular protocol our specialty servers use to provide extra functionality. This is an alternative connection method for when you are having trouble with the [native NordVPN app for iOS](https://nordvpn.com/download/ios/). Here’s how to configure your iOS device for this connection method:
1. Go to the [App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485?mt=8) on your iPad/iPhone.
2. Tap on Search.
3. Type openvpn connect in the search bar.
4. Tap on the installation button.
5. Enter your iTunes Store credentials and tap OK.
6. Once the app is installed, download the .OVPN configuration file.
Follow the steps below to find the manual connection configuration files:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the OpenVPN configuration files tab.
4. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
5. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Select Open in OpenVPN.Alternatively, if you're brought to a safari window, follow these steps:
1. Click on the Share icon:
2. In the application list, select the OpenVPN Connect application (in case you don't see it, select more and then choose the application as mentioned earlier):
3. Once the OpenVPN Connect application is open, select File:
4. Afterward, select Add:
2. Enter your NordVPN service credentials, choose to save the password in a keychain, and tap ADD in the top right corner.You can find your NordVPN service credentials (username and password) through the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. You will see a pop-up asking for permission to add OpenVPN to your VPN configurations. Click Allow.
2. Tap on the toggle switch to connect to VPN.
3. That’s it! You have successfully connected.
4. To change a server, disconnect from the current server by tapping the toggle switch next to it and enable another imported profile.
5. To disconnect, tap on the same toggle button you used to connect.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHS5seBEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGQFBZlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzIwMzQ4NjEzODc0MTkzLU1hbnVhbC1PcGVuVlBOLWNvbm5lY3Rpb24tc2V0dXAtb24taVBhZC1pUGhvbmUGOwhUOglyYW5raQk%3D--66b416966a0586fd806c7ddb26418c7b546928ff
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Installing NordVPN (App Store) version on macOS
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa8kGjEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGQFBZlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDkyMzk1NDAzOTIxLUluc3RhbGxpbmctTm9yZFZQTi1BcHAtU3RvcmUtdmVyc2lvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCg%3D%3D--8cf93d5022428c02afad69ade2750cd93c2c0f98
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Can't log into NordVPN
|
You may struggle to log in to NordVPN for several reasons. Are you experiencing any of the following issues?
## Table of contents:
* The NordVPN app login makes me continue in the browser, but when I do, nothing happens in the app.
* I receive "Error: 429 Too Many Requests."
* I didn't receive my verification password after signing up.
* The password is incorrect.
* After logging in, the app asks me to log in again.
* NordVPN keeps logging me out.
* I get “error: rotating: transport rotator: ntp check failed” or “rotating: transport rotator: ptr timer is locked.”
### The NordVPN app login makes me continue in the browser, but when I do, nothing happens in the app.
To help solve this problem, try [resetting your NordVPN app preferences](https://support.nordvpn.com/hc/en-us/articles/20323582191505-Resetting-your-application-preferences).
If you are using Linux, try the callback login method:
1. Run the command: nordvpn login.
2. You'll receive a URL. Open it on any device that supports a browser, and finish the login process.
3. Right-click on the Continue button and copy the link address.
4. Run the command:
```
nordvpn login --callback "<URL>"
```
and replace <URL> with the copied link address.
For example:
```
nordvpn login --callback "nordvpn://login?action=login&exchange_token=MGFlY2E1NmE4YjM2NDM4NjUzN2VjOWIzYWM3ZTU3ZDliNDdiNzRjZTMwMjE5YjkzZTNhNTI3ZWZlOTIwMGJlOQ%3D%3D&status=done"
```
### I receive the message "Error: 429 Too Many Requests."
Follow the steps in our article on how to deal with “Error: 429 Too Many Requests.”
### After signing up, I didn't receive my verification password.
Check your spam folder. If you can't find the email, please [contact our customer support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support).
### It says that my password is incorrect.
Try resetting your password. If that doesn’t help, [uninstall the NordVPN app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software), [download NordVPN](https://nordvpn.com/download/) once again, and see if you can sign in.
### I’m stuck in a NordVPN login loop. After logging in, the app asks me to log in again.
Try resetting your app preferences. If that doesn’t help, uninstall the NordVPN application, download NordVPN once again, and try signing in.
### NordVPN keeps logging me out.
Reset your app preferences or reinstall the NordVPN app. If the above doesn’t help, try changing the DNS addresses on your device. It’s worth noting that other VPN apps or antivirus software may interfere with your NordVPN connection.
### I get “error: rotating: transport rotator: ntp check failed” or “rotating: transport rotator: ptr timer is locked.”
1. Use one of the following commands to remove the app:
```
sudo apt --purge autoremove nordvpn*
```
or
```
sudo apt-get --purge autoremove nordvpn*
```
2. Install the app again on your Linux device.
If you'd like to learn more, check out our article on how the NordVPN sign-up and log-in process works.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEBoUleEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGPc0YfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI9L2hjL2VuLXVzL2FydGljbGVzLzIwMTk2MTcxNTE0MjU3LUNhbi10LWxvZy1pbnRvLU5vcmRWUE4GOwhUOglyYW5raQY%3D--6d02da9c55cb7302d355e7e70701e128193d2b4b
|
Mac app authentication issue
|
You may see this prompt after trying to connect to [NordVPN on macOS](https://nordvpn.com/download/mac/). If NordVPN asks for the authentication information, enter your Mac administrator password, and select Always Allow. Do it up to 5 times if the pop-up reappears.
If the pop-up still reappears, follow the steps below to resolve the issue:
Please cancel out the pop-up, and try switching the connection protocol to OpenVPN (TCP). It can be changed in the NordVPN application settings. Click [here](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS) for a guide on how to do it. After switching it, try to connect again.
In case the steps above do not help, try the following:
1. Go to the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/) page.
2. Find NordVPN service credentials in Dashboard > NordVPN.
3. Copy the service credentials password.
4. Paste it into the VPN Connection pop-up Password field.
5. Select OK.
6. You may be prompted with other pop-ups. Accept them. In case you are asked for the keychain password (e.g. neagent pop-up), enter your macOS administrator password and select Always Allow.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEyqysfEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGPc0YfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJDL2hjL2VuLXVzL2FydGljbGVzLzE5OTI1MDg1OTI1OTA1LU1hYy1hcHAtYXV0aGVudGljYXRpb24taXNzdWUGOwhUOglyYW5raQc%3D--d69bd0aa6d9f845511166e7e30376ffb22ac8373
|
NordVPN not connecting on Mac
|
There are several reasons why you may be having trouble connecting to [NordVPN on your macOS](https://nordvpn.com/download/mac/) device. These include issues with your account status or app configuration. Here's how you can troubleshoot your connection on macOS:
1. First, check for any [issues with your account](https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active).
2. Second, try [switching to the TCP](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS) connection protocol. Here's how:
1. Click on the gear icon at the bottom left corner of the app.
2. Select the General tab. Under VPN Protocol, select the OpenVPN (TCP) protocol.
3. If that doesn't help, try [changing your DNS servers](https://support.nordvpn.com/hc/en-us/articles/19921173364113-How-to-change-your-DNS-servers-on-macOS) to Cloudflare DNS (1.1.1.1 and 1.0.0.1) (Note: these DNS servers are not provided by NordVPN, so they should be used at your discretion).
4. Additionally, try using [Obfuscated Servers](https://nordvpn.com/features/obfuscated-servers/). You can locate the Obfuscated Servers under the Specialty Servers section after switching to the TCP protocol.
5. In case of a Keychain pop-up, type in your system password to connect.If it does not disappear after clicking the "Allow" or if the "Always allow" button is not even clickable, please follow this guide to unlock the keychain.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEsuykeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGPc0YfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzE5OTIwNzU4NDUxMzQ1LU5vcmRWUE4tbm90LWNvbm5lY3Rpbmctb24tTWFjBjsIVDoJcmFua2kI--9b67f5c72a44084034624277a476fc5f94d8c6c1
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NordVPN PASSWORD: Verification Failed: 'Auth'
|
Authentication or 'auth' failures on Windows happen for a number of reasons, either relating to the password itself or the device count you have been connected to.
* Try to change your password, log out from the NordVPN app, and then log back in. Change your password here: <https://my.nordaccount.com/reset-password/>.
* If the issue persists, make sure you have no more than 10 devices connected simultaneously with one account. If yes, disconnect one of the devices.
If that does not help, reinstalling the application should:
1. Go to Control Panel > Uninstall a Program / Programs and Features.
2. Locate "NordVPN", "NordVPN network TAP" and "NordVPN network TUN" instances and remove them if they appear on the list.
3. Restart the computer.
4. Go to <https://nordvpn.com/download/>, download the NordVPN app, and go through the setup steps.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFLRxjZEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGPc0YfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJQL2hjL2VuLXVzL2FydGljbGVzLzE5NjI0MTEyOTAxMDA5LU5vcmRWUE4tUEFTU1dPUkQtVmVyaWZpY2F0aW9uLUZhaWxlZC1BdXRoBjsIVDoJcmFua2kJ--96c3dd186044d4f06f3ea91e5cd6eaba1bd25c58
|
Installing NordVPN (App Store) version on macOS
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa8kGjEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGPc0YfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDkyMzk1NDAzOTIxLUluc3RhbGxpbmctTm9yZFZQTi1BcHAtU3RvcmUtdmVyc2lvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCg%3D%3D--553ad9ceec734c1e44b0c0d06731e8e8bea996b1
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How to provide connection logs of NordVPN apps
|
In case of an issue with the connectivity using our applications, please provide us with the connection logs from the application and send to our support team for further troubleshooting.Here are the tutorials on how to provide the connection logs for different operating systems:
* [How to get connection logs on Windows](https://support.nordvpn.com/hc/en-us/articles/19920718445457-How-to-get-connection-logs-on-Windows)
* [How to get connection logs on macOS](https://support.nordvpn.com/hc/en-us/articles/19925471008273-How-to-get-connection-logs-on-macOS)
* [How to get connection logs on Android](https://support.nordvpn.com/hc/en-us/articles/20347328412945-How-to-get-connection-logs-on-Android)
* [How to get connection logs on iOS](https://support.nordvpn.com/hc/en-us/articles/20465912080785-How-to-get-connection-logs-on-iOS)
* [How to get connection logs on Linux](https://support.nordvpn.com/hc/en-us/articles/20379326742161-How-to-get-connection-logs-on-Linux)
* [How to get connection logs on NordVPN Browser Extension](https://support.nordvpn.com/hc/en-us/articles/29758845534993-How-to-get-connection-logs-from-the-NordVPN-Browser-Extension)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBH2l%2FWIEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEWn0IfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzIwMzc5NDQ1MjI5MDczLUhvdy10by1wcm92aWRlLWNvbm5lY3Rpb24tbG9ncy1vZi1Ob3JkVlBOLWFwcHMGOwhUOglyYW5raQY%3D--7f1659051a6a1b5224cdd70e96f00235f86aca83
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How to get connection logs on iOS
|
This short article will teach you how to acquire connection logs when using our app on an iOS device, such as an iPad or an iPhone.
1. Open the NordVPN application;
2. Click on the Profile icon.
3. Head to the Settings menu (gear icon in the top-right corner);
4. Scroll down to the very bottom of the settings page:
5. Tap the "App version..." 10 times.
6. You will see two options:
* Copy app logs - send these to our support if you're facing application issues;
* Copy VPN status and error logs - send these logs to our support so they can troubleshoot connection issues.
7. Paste the logs directly to us, either via [e-mail or chat](https://nordvpn.com/contact-us/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFpaxedEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEWn0IfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJIL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1OTEyMDgwNzg1LUhvdy10by1nZXQtY29ubmVjdGlvbi1sb2dzLW9uLWlPUwY7CFQ6CXJhbmtpBw%3D%3D--52cf8bbc7f7ad18298d1535bb13f574fa30a820e
|
Installing NordVPN (App Store) version on macOS
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa8kGjEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEWn0IfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDkyMzk1NDAzOTIxLUluc3RhbGxpbmctTm9yZFZQTi1BcHAtU3RvcmUtdmVyc2lvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCA%3D%3D--a31c99e63e372b93f00500754e5534f9301ca01f
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How to get connection logs on Windows
|
When you troubleshoot with our customer support team, they may ask you to upload the connection log files of the NordVPN desktop application to help diagnose the issue. Below you can find the relevant tutorials on how to find and upload connection logs.
1. Open the NordVPN application and click on the Settings icon.
2. Go to Advanced settings and click Run Diagnostics Tool.
(On Windows 10 and 11)
1. Click on the gear icon to reach the settings
2. Go to General app settings.
3. Choose to Run Diagnostics tool.
## Collecting Diagnostics
1. In the NordVPN Diagnostics window, select Collect diagnostics and wait for the process to complete.
2. A message will pop up, notifying you what data the diagnostics will collect. You can safely click Continue. The user’s safety, anonymity, and security is our number one priority, and we guarantee that this information will be used only in order to help you.
3. Once the process is complete, you will receive a reference number, which you will have to specify to our support specialist in the live chat or in your email.In case the Diagnostics window says Failed to send diagnostics, you will need to provide the generated diagnostics report manually.File Explorer will automatically open the directory where the report has been saved. By default, diagnostic reports are saved at C:\Program Files\NordVPN\Diagnostics.You can forward the diagnostics report via email or attach it to the live chat by clicking on the paperclip button at the bottom left corner of the chat window. 
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG7WCceEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEWn0IfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5OTIwNzE4NDQ1NDU3LUhvdy10by1nZXQtY29ubmVjdGlvbi1sb2dzLW9uLVdpbmRvd3MGOwhUOglyYW5raQk%3D--5c2dd0d43afcb64ed712ea6f51fec6f36157597d
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Change your DNS servers on iOS
|
You can manually configure the DNS servers in your iOS settings. Here is how:
1. Open Settings;
2. Tap on Wi-Fi. If it's switched off, turn it on;
3. Pick a Wi-Fi network and tap on the blue i icon;
4. Tap Configure DNS and select Manual;
5. Tap Add Server and add these DNS addresses:103.86.96.100103.86.99.100
6. Tap Save.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHG1HWNEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEWn0IfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzIwMzk4Nzc2NTY3MzEzLUNoYW5nZS15b3VyLUROUy1zZXJ2ZXJzLW9uLWlPUwY7CFQ6CXJhbmtpCg%3D%3D--a203f30983ee5a27fc55ab037d67a45c944ee911
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NordVPN not connecting on Mac
|
There are several reasons why you may be having trouble connecting to [NordVPN on your macOS](https://nordvpn.com/download/mac/) device. These include issues with your account status or app configuration. Here's how you can troubleshoot your connection on macOS:
1. First, check for any [issues with your account](https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active).
2. Second, try [switching to the TCP](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS) connection protocol. Here's how:
1. Click on the gear icon at the bottom left corner of the app.
2. Select the General tab. Under VPN Protocol, select the OpenVPN (TCP) protocol.
3. If that doesn't help, try [changing your DNS servers](https://support.nordvpn.com/hc/en-us/articles/19921173364113-How-to-change-your-DNS-servers-on-macOS) to Cloudflare DNS (1.1.1.1 and 1.0.0.1) (Note: these DNS servers are not provided by NordVPN, so they should be used at your discretion).
4. Additionally, try using [Obfuscated Servers](https://nordvpn.com/features/obfuscated-servers/). You can locate the Obfuscated Servers under the Specialty Servers section after switching to the TCP protocol.
5. In case of a Keychain pop-up, type in your system password to connect.If it does not disappear after clicking the "Allow" or if the "Always allow" button is not even clickable, please follow this guide to unlock the keychain.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEsuykeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEtlzcfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzE5OTIwNzU4NDUxMzQ1LU5vcmRWUE4tbm90LWNvbm5lY3Rpbmctb24tTWFjBjsIVDoJcmFua2kG--086389e1613e4b09f594b9f176ad1b6ceaff4c3f
|
What is NordLynx
|
[NordLynx](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) is NordVPN’s revolutionary technology built around the WireGuard® VPN protocol. It helps you connect to NordVPN servers faster and improves your VPN connection speeds without compromising security or privacy.
NordLynx is much faster than OpenVPN and other VPN protocols, making it a clear upgrade for everyday security. In fact, NordLynx’s [speed test results](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) are among the highest of all commercial VPNs.
To use NordLynx with the NordVPN app for your device, follow the tutorial for your OS below.
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20398711101329-How-can-I-use-NordLynx-in-the-NordVPN-app-for-Linux)
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19919637268625-Using-NordLynx-in-the-NordVPN-app-Windows)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20459436694801-How-can-I-use-NordLynx-in-the-NordVPN-app-for-iOS)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19925285940497-How-can-I-use-NordLynx-in-the-NordVPN-app-for-macOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/20465306064145-Using-NordLynx-in-the-NordVPN-app-for-Android)
If you want to eliminate NordLynx from your VPN connection, simply change to a [different VPN protocol](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) in your NordVPN settings.
Please be aware that the WireGuard protocol is still under development. While we are confident in our implementation, WireGuard itself may still contain some unresolved bugs, so use it with caution.
WireGuard is a registered trademark of Jason A. Donenfeld.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa%2FzrLEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEtlzcfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI3L2hjL2VuLXVzL2FydGljbGVzLzE5NTY0NTY1ODc5NDQxLVdoYXQtaXMtTm9yZEx5bngGOwhUOglyYW5raQc%3D--41b21967821f479e55ee536184e396fb5fd91fe0
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Installing NordVPN (App Store) version on macOS
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa8kGjEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEtlzcfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDkyMzk1NDAzOTIxLUluc3RhbGxpbmctTm9yZFZQTi1BcHAtU3RvcmUtdmVyc2lvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCA%3D%3D--69b669cc4620c13bdabacba9cee2c151ba10af3c
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Switching protocol to OpenVPN UDP or TCP - macOS
|
1. Click on the gear icon in the bottom left corner of the app window.
2. Select the General tab, and under VPN Protocol, select the OpenVPN (UDP) or OpenVPN (TCP) protocol.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEcI1IeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEtlzcfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNDM2MzUxNTA1LVN3aXRjaGluZy1wcm90b2NvbC10by1PcGVuVlBOLVVEUC1vci1UQ1AtbWFjT1MGOwhUOglyYW5raQk%3D--316e409159baf55ae50b0b69fc89c7d2d40e6334
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How can I use NordLynx in the NordVPN app for iOS
|
NordLynx is the technology we built around the WireGuard® protocol. It lets you experience WireGuard’s speed benefits without compromising your privacy.
1. Install the [NordVPN app for iOS](https://nordvpn.com/download/ios/).
2. Navigate to the profile in the bottom right-hand corner:
3. Tap on the gear icon in the upper right corner:
4. Tap on Protocol.
5. Select NordLynx and connect to VPN.
Done! You are now using the NordLynx protocol on your iOS device.
WireGuard is a registered trademark of Jason A. Donenfeld.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBHddJWbEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEtlzcfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwNDU5NDM2Njk0ODAxLUhvdy1jYW4tSS11c2UtTm9yZEx5bngtaW4tdGhlLU5vcmRWUE4tYXBwLWZvci1pT1MGOwhUOglyYW5raQo%3D--9ea0b7e66c2b41158cd9dd398e43fa825be421d7
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Can't log into NordVPN
|
You may struggle to log in to NordVPN for several reasons. Are you experiencing any of the following issues?
## Table of contents:
* The NordVPN app login makes me continue in the browser, but when I do, nothing happens in the app.
* I receive "Error: 429 Too Many Requests."
* I didn't receive my verification password after signing up.
* The password is incorrect.
* After logging in, the app asks me to log in again.
* NordVPN keeps logging me out.
* I get “error: rotating: transport rotator: ntp check failed” or “rotating: transport rotator: ptr timer is locked.”
### The NordVPN app login makes me continue in the browser, but when I do, nothing happens in the app.
To help solve this problem, try [resetting your NordVPN app preferences](https://support.nordvpn.com/hc/en-us/articles/20323582191505-Resetting-your-application-preferences).
If you are using Linux, try the callback login method:
1. Run the command: nordvpn login.
2. You'll receive a URL. Open it on any device that supports a browser, and finish the login process.
3. Right-click on the Continue button and copy the link address.
4. Run the command:
```
nordvpn login --callback "<URL>"
```
and replace <URL> with the copied link address.
For example:
```
nordvpn login --callback "nordvpn://login?action=login&exchange_token=MGFlY2E1NmE4YjM2NDM4NjUzN2VjOWIzYWM3ZTU3ZDliNDdiNzRjZTMwMjE5YjkzZTNhNTI3ZWZlOTIwMGJlOQ%3D%3D&status=done"
```
### I receive the message "Error: 429 Too Many Requests."
Follow the steps in our article on how to deal with “Error: 429 Too Many Requests.”
### After signing up, I didn't receive my verification password.
Check your spam folder. If you can't find the email, please [contact our customer support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support).
### It says that my password is incorrect.
Try resetting your password. If that doesn’t help, [uninstall the NordVPN app](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software), [download NordVPN](https://nordvpn.com/download/) once again, and see if you can sign in.
### I’m stuck in a NordVPN login loop. After logging in, the app asks me to log in again.
Try resetting your app preferences. If that doesn’t help, uninstall the NordVPN application, download NordVPN once again, and try signing in.
### NordVPN keeps logging me out.
Reset your app preferences or reinstall the NordVPN app. If the above doesn’t help, try changing the DNS addresses on your device. It’s worth noting that other VPN apps or antivirus software may interfere with your NordVPN connection.
### I get “error: rotating: transport rotator: ntp check failed” or “rotating: transport rotator: ptr timer is locked.”
1. Use one of the following commands to remove the app:
```
sudo apt --purge autoremove nordvpn*
```
or
```
sudo apt-get --purge autoremove nordvpn*
```
2. Install the app again on your Linux device.
If you'd like to learn more, check out our article on how the NordVPN sign-up and log-in process works.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEBoUleEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEyqysfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI9L2hjL2VuLXVzL2FydGljbGVzLzIwMTk2MTcxNTE0MjU3LUNhbi10LWxvZy1pbnRvLU5vcmRWUE4GOwhUOglyYW5raQY%3D--a3e526e6a8150508ae326e740c3119b56247abc3
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NordVPN not connecting on Mac
|
There are several reasons why you may be having trouble connecting to [NordVPN on your macOS](https://nordvpn.com/download/mac/) device. These include issues with your account status or app configuration. Here's how you can troubleshoot your connection on macOS:
1. First, check for any [issues with your account](https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active).
2. Second, try [switching to the TCP](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS) connection protocol. Here's how:
1. Click on the gear icon at the bottom left corner of the app.
2. Select the General tab. Under VPN Protocol, select the OpenVPN (TCP) protocol.
3. If that doesn't help, try [changing your DNS servers](https://support.nordvpn.com/hc/en-us/articles/19921173364113-How-to-change-your-DNS-servers-on-macOS) to Cloudflare DNS (1.1.1.1 and 1.0.0.1) (Note: these DNS servers are not provided by NordVPN, so they should be used at your discretion).
4. Additionally, try using [Obfuscated Servers](https://nordvpn.com/features/obfuscated-servers/). You can locate the Obfuscated Servers under the Specialty Servers section after switching to the TCP protocol.
5. In case of a Keychain pop-up, type in your system password to connect.If it does not disappear after clicking the "Allow" or if the "Always allow" button is not even clickable, please follow this guide to unlock the keychain.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEsuykeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEyqysfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzE5OTIwNzU4NDUxMzQ1LU5vcmRWUE4tbm90LWNvbm5lY3Rpbmctb24tTWFjBjsIVDoJcmFua2kH--8264b113d417da7fad7a44879dad7654458de05d
|
macOS Error: An unknown authentication error happened
|
If you receive such an error, try following these steps:
1. Option + Command + Esc to force quit the NordVPN application.
2. Click on Launchpad and in a search field type "Keychain Access".
3. Select the "login" entry in the keychain (top left corner of the window).
4. Right-click on the "login" keychain and choose Lock Keychain "login".
5. Then try unlocking it again.
6. You might need to enter your Mac login password afterward.
7. Relaunch the NordVPN application and try logging in again.
If you cannot unlock the keychain as recommended in the method above, try doing that over the terminal:
1. Open Launchpad and type "Terminal" in a search field.
2. After opening the terminal enter the following command:security lock-keychain
3. Run this single-line command to unlock the keychain:security unlock-keychain
4. Enter your macOS password and press the return button.
5. Try logging in again.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGPc0YfEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEyqysfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJbL2hjL2VuLXVzL2FydGljbGVzLzE5OTI1NTM1MjY0NTI5LW1hY09TLUVycm9yLUFuLXVua25vd24tYXV0aGVudGljYXRpb24tZXJyb3ItaGFwcGVuZWQGOwhUOglyYW5raQg%3D--76f8210c2b4889712de23f167e67124499d817c6
|
How can I use NordLynx in the NordVPN app for macOS?
|
NordLynx is the technology we built around the WireGuard® protocol. It lets you experience WireGuard’s speed benefits without compromising your privacy.
1. [Install the NordVPN application](https://support.nordvpn.com/hc/en-us/articles/19445793501585-Installing-NordVPN-on-macOS).
2. Navigate to the app settings in the bottom left corner.
3. Select General.
4. In the [VPN Protocol](https://nordvpn.com/blog/protocols/) menu, select NordLynx.
WireGuard is a registered trademark of Jason A. Donenfeld.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEtlzcfEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEyqysfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTI1Mjg1OTQwNDk3LUhvdy1jYW4tSS11c2UtTm9yZEx5bngtaW4tdGhlLU5vcmRWUE4tYXBwLWZvci1tYWNPUwY7CFQ6CXJhbmtpCg%3D%3D--351cae3ddec25ea4bffd1ddb352bd9c5c9c31a64
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How to disable IPv6
|
If you are having issues related to IPv6 leaking on your connection you can disable it on your device.To do so you can follow these guides:
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19919186892305-How-to-disable-IPv6-on-Windows)
* [MacOS](https://support.nordvpn.com/hc/en-us/articles/19924913336081-How-to-disable-IPv6-on-macOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20164669224337-How-to-disable-IPv6-on-Linux)
* [Android](https://support.nordvpn.com/hc/en-us/articles/20323519060625-How-to-disable-IPv6-on-Android-LTE)
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What is the IPv6 leak?
|
Most of the current websites support only IPv4, while there are quite a few internet service providers (ISPs) that support both IPv4 and IPv6.
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|
How does NordVPN protect you from IPv6 leaks?
|
NordVPN has integrated IPv6 leak protection. You can read more about it here: <https://nordvpn.com/blog/nordvpn-implements-ipv6-leak-protection/>
|
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|
How else can you protect yourself from IPv6 leak?
|
You can disable IPv6 in your network completely by changing your router configuration. Each router is different but most have the ability to turn IPv6 completely off - in that case, you won't have to change anything in your devices.
|
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How to avoid an IPv6 Leak with NordVPN
|
## What is the IPv6 leak?
Most of the current websites support only IPv4, while there are quite a few internet service providers (ISPs) that support both IPv4 and IPv6.
Here is a real-life example: your ISP is using both protocols and you are connecting to some website or service which supports only IPv4. This is where IPv6 leak may happen - the requests you are sending to that website or service will contain both your IPv4 and IPv6 IP addresses.
It can happen even if you are using a VPN but this is not the case with NordVPN.
## How does NordVPN protect you from IPv6 leaks?
NordVPN has integrated IPv6 leak protection. You can read more about it here: <https://nordvpn.com/blog/nordvpn-implements-ipv6-leak-protection/>
Depending on your device and/or network, you can disable the usage of IPv6 altogether - in 99.9% cases it will have no extra effect on your internet usage - IPv6 adoption process is slow, and almost all services allow access through IPv4.
## How else can you protect yourself from IPv6 leak?
You can disable IPv6 in your network completely by changing your router configuration. Each router is different but most have the ability to turn IPv6 completely off - in that case, you won't have to change anything in your devices.
For information on how to disable it on your router, check your router's user manual. If you are not able to disable it on the network (for example, when using public networks), you can disable it on your device instead:
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19919186892305-How-to-disable-IPv6-on-Windows)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19924913336081-How-to-disable-IPv6-on-macOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20164669224337-How-to-disable-IPv6-on-Linux)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEUOmdyEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGvYSEfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzIwMjgyNTY3NDMxMTg1LUhvdy10by1hdm9pZC1hbi1JUHY2LUxlYWstd2l0aC1Ob3JkVlBOBjsIVDoJcmFua2kH--78f025aff18521e8b9caf4bf6946972e159ddc4b
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What is SmartDNS?
|
SmartDNS is a technology that lets you access content on your smart TV that may not be available in your region. SmartDNS is integrated into [NordVPN SmartPlay](https://nordvpn.com/features/streaming/smart-play/), so you only need to have a [NordVPN subscription](https://nordvpn.com/pricing/) to access it. SmartDNS does not protect your devices the way a [VPN connection](https://nordvpn.com/what-is-a-vpn/) does — it simply provides access to streaming content. Keep in mind that it may not work with all of the streaming services you can access while connected to NordVPN.
Table of contents:
* [SmartDNS-supported streaming services](
* [How to enable the SmartDNS feature](
* [How to set up the SmartDNS feature on your device](
## SmartDNS-supported streaming services
The landscape of streaming entertainment offers a multitude of choices. To help you navigate these options, the following list presents the complete selection of SmartDNS-supported supported services:
* Amazon Prime (US region)
* Disney Plus (US region)
* Fox Now / Fox Sports Go / Fox News (US region)
* MAX (US region)
* Netflix Originals
* Paramount+
* Peacock TV
* Fubo TV
## How to enable the SmartDNS feature
The activation process is designed for simplicity, allowing you to quickly access region-locked content. Follow these steps to enable NordVPN's SmartDNS feature:
1. Allowlist [your original IP address](https://nordvpn.com/what-is-my-ip/) — the one you have when your VPN is switched off. Make sure to allowlist your IPv4 address, not IPv6, as we do not support IPv6 yet.
2. Disconnect from NordVPN (or any other VPN connection).
3. Log in to your NordAccount:
4. Then, select the NordVPN button located in the upper-left section on your dashboard:
5. Click the enable button on the SmartDNS tab:
6. Activate the SmartDNS feature by clicking on the activate SmartDNS button:Note: the activation can take up to 10 minutes. In the meantime, the status will be shown as pending.
## How to set up the SmartDNS feature on your device
NordVPN SmartDNS offers a simple setup process, allowing you to quickly configure your devices and access geo-restricted streaming content by adjusting a few network settings.
Here’s how to set up SmartDNS on NordVPN for the following devices:
* [SmartDNS on LG TV](https://support.nordvpn.com/hc/en-us/articles/19564250144273-Set-Up-SmartDNS-VPN-feature-on-LG-TV)
* [SmartDNS on Apple TV](https://support.nordvpn.com/hc/en-us/articles/19564451081873-How-to-Set-Up-SmartDNS-on-Apple-TV)
For instructions for other devices, use these [DNS servers](https://nordvpn.com/blog/what-is-dns-server/):
* Primary: 103.86.96.103
* Secondary (if available): 103.86.99.103
If you experience any issues or have additional questions, do not hesitate to [submit a request](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-to-reach-NordVPN-customer-support) to our customer success team.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the [NordVPN Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEgsuKuEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGvYSEfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI3L2hjL2VuLXVzL2FydGljbGVzLzE5NDQyODI1MzA2MjU3LVdoYXQtaXMtU21hcnRETlMGOwhUOglyYW5raQg%3D--4f85f922a21c2dad5a488afd0a61bcd64ab728f8
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How to disable IPv6 on Windows
|
Here's how you can disable IPv6 on...
* [Windows 7, 8.1, 10](https://support.nordvpn.com/Connectivity/Windows/1047410402/How-to-disable-IPv6-on-Windows.htm#Windows%207,%208.1,%2010)
* [Windows 11](https://support.nordvpn.com/Connectivity/Windows/1047410402/How-to-disable-IPv6-on-Windows.htm#Windows%2011)
## Windows 7, 8.1, 10
1. Right-click the network icon in the notification tray and select Open Network & Internet settings.
2. Open Network and Sharing Center.
3. Click on your network adapter.
4. Click on Properties.
5. Uncheck Internet Protocol Version 6 (TCP/IPv6) on the list. After that, click OK and Close.
## Windows 11
1. At the bottom of your screen, find and press on the magnifying glass icon.
2. A window with a search bar will appear. Type in "Network Connection" and open the matching result.
3. Find your network adapter, and right click on it. Then, press on Properties.
4. Find and uncheck Internet Protocol Version 6 (TCP/IPv6) on the list. After that, click OK and Close.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEWD8wdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGvYSEfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5OTE5MTg2ODkyMzA1LUhvdy10by1kaXNhYmxlLUlQdjYtb24tV2luZG93cwY7CFQ6CXJhbmtpCQ%3D%3D--22ebc0bc34f923f2d78bf5785f0e517ebb7afb07
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How to delete my NordVPN account
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Previously, account deletions could only be initiated by contacting us via email; however, we have now implemented an automated account deletion system that is more efficient and convenient for our customers to use.
You can now delete your NordVPN account by deleting your Nord Account. This deletion will apply to all Nord Security products and services, including NordLocker and NordPass.
If you wish to delete only NordLocker or NordPass, follow the articles below (note that it is not possible to delete NordVPN while keeping NordLocker or NordPass):
* [NordPass account deletion](https://support.nordpass.com/hc/en-us/articles/360006668297-How-to-delete-my-NordPass-account)
* [NordLocker account deletion](https://support.nordlocker.com/hc/en-us/articles/360007359957-Deleting-account)
Please note that you might be asked to provide additional information for verification purposes.
Please keep in mind that upon deletion, you will lose all access to the information that is saved in your NordPass and NordLocker accounts; thus, [you should export your passwords from NordPass. ](https://support.nordpass.com/hc/en-us/articles/360007646477-How-to-export-passwords-from-NordPass)And[ export your files from NordLocker](https://support.nordlocker.com/hc/en-us/articles/33044340057489-How-to-export-files-from-NordLocker).
To delete your account, follow the steps below:
1. [Log in to Nord Account](https://nordaccount.com/login/identifier?challenge=4%7C2c49dc76b8ca442aafd11cfff992eecd):
2. Click on your email address and go to account settings:
3. At the bottom of the page, you will see the account deletion section. Click delete account:
4. You must verify your email by entering the verification code sent to your email address.
5. After you have verified your account, you will be provided with the next steps to delete your account.
Alternatively, you can fill out our [account deletion request form](https://support.nordvpn.com/hc/en-us/requests/new?ticket_form_id=20661983960849) by following the instructions below:
1. Open the [account deletion request form](https://support.nordvpn.com/hc/en-us/requests/new?ticket_form_id=20661983960849).
2. Fill in the fields indicated below. This information is required to make sure that no one makes unauthorized changes to your account.
* Account's current email: Enter the email address you currently use for NordVPN.
* Amount paid: Type in the amount of money you paid the last time you made a payment to NordVPN.
* Method: Select the way you made your last payment (like credit card or PayPal) and enter any other required information.
* Payment date: Choose the exact date of your last payment.
* Reason: Let us know why you want to delete your account.
* Do you have a NordLocker or NordPass account?: Let us know if you also have an account for NordLocker or NordPass.
* Description: Add additional comments or requests for our support team.
* Attachments (Optional): Attach a picture of your last payment to help speed up the process.
3. Click the Submit button to finish.
Our customer support team will email you within 24 hours of your submission of the request form to discuss your account deletion.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBErkfG2EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBG%2FEmpxEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzE5NDc3NDM0NTQyODY1LUhvdy10by1kZWxldGUtbXktTm9yZFZQTi1hY2NvdW50BjsIVDoJcmFua2kG--d1dfb100756878b0b43599be88958a605941b8c0
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Improve connection speed on macOS with NordVPN app
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If you are experiencing a slow connection speed while connected to NordVPN on macOS, try the following:
1. Make sure to use the latest version of NordVPN app. You can uinstall the app as shown in [this guide](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and install the latest version from our website by clicking [here](https://nordvpn.com/download/mac/).
2. Restart your device.
3. If you are using Wi-Fi, switch to a wired connection.
4. Connect to a VPN server geographically closer to you.
5. If you are using a P2P-based program (typically, software for downloading), make sure you are connected to a P2P-optimized server.
6. If you are using the OpenVPN app downloaded from our website, open the app settings and switch from the default UDP protocol to TCP. If you are using the NordVPN IKE app downloaded from the App Store, switch to the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol.
7. Try a different application version (NordVPN IKE or OpenVPN). You can download it [here](https://nordvpn.com/download/mac/).
Internet speed can also be directly affected by the condition of both your hardware and firmware. Here’s what we recommend:
1. Close any applications that may be transferring data in the background, e.g. software for downloading or file sharing.
2. Old and sometimes even new routers provided to you by your internet service provider often use outdated firmware or are technically poorly manufactured. This can directly impact your internet speed, so we recommend investing in a better router.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGrI%2FiMEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGvYSEfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJZL2hjL2VuLXVzL2FydGljbGVzLzIwMzk2NjY3ODA4NjU3LUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1tYWNPUy13aXRoLU5vcmRWUE4tYXBwBjsIVDoJcmFua2kK--c8b0a084813d1c6c9e923f4ae18493216390c2af
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How to connect to NordVPN with IKEv2/IPSec on macOS
|
Even though the [IKEv2/IPSec protocol is no longer supported on macOS](https://support.nordvpn.com/Connectivity/iOS/2023641872/IKEv2-IPSec-protocol-is-no-longer-supported-on-iOS-and-macOS.htm) on NordVPN 8.5.0 and newer app versions, this connection method can be used as one of the alternative ways to connect to NordVPN servers if you're unable to install the application.This setup lacks the additional features of the native NordVPN app and requires more steps to set up.For macOS versions Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12), [please refer to the older macOS 10.12-12 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-10.12-12).If you're using macOS Ventura (13), follow the [macOS 13 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-13), and if you're using macOS Sonoma or later, check out the [macOS 14-15 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-14-15).
Choose your macOS version below:
* [macOS 14-15](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEH0yAfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpBg%3D%3D--aa1941b0524ab6f22e449d5362e9b6c7be7a880a#macOS-14-15)
* [macOS 13](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEH0yAfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpBg%3D%3D--aa1941b0524ab6f22e449d5362e9b6c7be7a880a#macOS-13)
* [macOS 10.12-12](https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEH0yAfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpBg%3D%3D--aa1941b0524ab6f22e449d5362e9b6c7be7a880a#macOS-10.12-12)
## Manual IKEv2 connection setup for macOS Sonoma and later
The following steps will guide you on how to set up a manual IKEv2 connection on your macOS Sonoma or later device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.If you're struggling to find the NordVPN Root CA certificate, use the search bar at the top right.
4. Select the Trust tab and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password or fingerprint to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, select VPN. Afterward, click Add VPN Configuration and select IKEv2...
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the Authentication fields, select Username and fill in your NordVPN service username and password.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
8. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, toggle the switch to the on position. To disconnect, complete the reverse action.
You should now be connected.
## Manual IKEv2 connection setup for macOS Ventura
The steps below will guide you on how to set up a manual IKEv2 connection on your macOS Ventura device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. A Keychain Access window will open up. Locate the NordVPN Root CA within the login section. Right-click on it and select Get Info.
3. Under NordVPN Root CA, click on the Trust section and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
4. Click on the Apple logo in the upper-right corner of the screen and select System Settings....
5. In the System Settings, click on Network.
6. When the network tab opens, click on the arrow down icon in the lower-right corner (you must have administrator privileges) and then click on Add VPN Configuration. After that, click on IKEv2.
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Scroll down to Authentication and in the Type section select Username as the Authentication method. After that, type in your NordVPN service username and password. Click Create.
2. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, click on a button next to it.
3. That’s it! You should now be connected. After clicking on VPN, you can connect to and disconnect from a VPN in the same VPN tab within the System Settings.
If you want to add different servers, you may also do it via the VPN tab. In order to do so, click on "Add VPN Configuration" and choose "IKEv2", afterward follow the same steps as before.
## Manual IKEv2 connection setup for older macOS versions
The steps below will guide you through setting up a manual IKEv2 connection on older macOS versions, such as Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12). Although the steps may vary slightly throughout the different versions, the principle of the setup remains the same.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.
4. Set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, click on Network.
7. When the network window opens, click on the + icon in the lower-left corner (you must have administrator privileges).
8. A new window will pop up. Fill in the information as so:Interface: select VPN from the drop-down menu. VPN Type: select IKEv2.Service Name: type any name you want. We recommend that you name the service NordVPN (IKEv2).
9. After you have filled in the required fields, click Create:
10. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the hostname of a NordVPN server.For this tutorial, we used the hostname of server NL#37, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Click on Authentication Settings…. Select Username as the Authentication method, then type in your NordVPN service username and password. Click OK and then Apply.
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. After you've set up authentication information, check the Show VPN status in menu bar box (optional), click Connect and then Apply.
You should now be connected.
If you have checked the Show VPN status in menu bar box, you’ll be able to connect to your VPN from the status bar:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFCHlgeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEH0yAfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNTM2Njk2OTc3LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1tYWNPUwY7CFQ6CXJhbmtpBg%3D%3D--aa1941b0524ab6f22e449d5362e9b6c7be7a880a
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Installing NordVPN on macOS
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.NordVPN is compatible with Apple and features a native application that we recommend as the best way to connect to NordVPN servers. Even though we have two application versions, they both provide online security and features such as [Double VPN](https://nordvpn.com/features/double-vpn/), [Onion over VPN](https://nordvpn.com/features/onion-over-vpn/) servers, automated [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/), [Meshnet](https://nordvpn.com/meshnet/), and the ability to connect using [NordLynx connection protocol](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx).
Note: NordVPN supports macOS 11 Big Sur, macOS 12 Monterey, macOS 13 Ventura, and macOS Sanoma 14 and above.
## Instructions on how to install NordVPN on macOS
[NordVPN on macOS](https://nordvpn.com/download/mac/) has two different versions. The following articles contain installation instructions for both of them:
* [NordVPN application](https://support.nordvpn.com/hc/en-us/articles/19456281201041-Installing-NordVPN-application-on-macOS)
* [NordVPN (App Store) application](https://support.nordvpn.com/hc/en-us/articles/20492395403921-Installing-NordVPN-App-Store-version-on-macOS)
### What is the difference between the two versions?
* NordVPNThis version allows you to set specific preferences, such as customizing DNS servers or using Kill Switch to terminate particular apps instead of your entire internet connection. This app version can be sideloaded from our website and run on earlier versions of macOS (the most recent version is available only on macOS 11+). With NordVPN’s Plus and Ultimate plans, you also get [Threat Protection Pro™](https://nordvpn.com/features/threat-protection/) – a feature that automatically blocks ads, trackers, and malware URLs and scans downloads for malware.
* NordVPN (App Store)This version of the NordVPN application can be installed directly from the Apple App Store on macOS devices with firmware no older than 11. It also features the Kill-Switch, which cuts internet access if the VPN connection suddenly disconnects. This prevents your connection from any vulnerabilities if it drops without terminating app processes.
## How to use NordVPN on macOS
Connecting to NordVPN using the macOS app is easy:
1. Open the NordVPN macOS app;
2. If required, complete the login process;
3. Click on "Quick connect" or select a specific country from the map.
Now you're connected to the internet securely!
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How to Set Up VPN on Asus Router
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Please note:
For a smooth experience, your router needs to be running OpenVPN 2.4.x. Here's how to [check the OpenVPN version](https://support.nordvpn.com/hc/en-us/articles/20466863277969). If you have a newer Asus WRT firmware, [check this guide](https://support.nordvpn.com/hc/en-us/articles/20286376420753) on how to connect to a VPN.
ASUS RT-AC66U (non-B1) and RT-N66U routers are not supported by NordVPN service.
## How to set up an OpenVPN connection with NordVPN on your Asus router:
1. Log into the control panel of your Asus VPN router by typing 192.168.1.1 in the address bar of your browser. In case the specified IP address does not work, try 192.168.50.1 instead. Alternatively, enter router.asus.com or asusrouter.com instead of the IP address into the address bar. A window will pop up, asking you to enter your username and password. Unless you have changed your credentials, the default username is admin, and the default password is admin (or no password).
2. After logging into the Control Panel, select VPN in the left sidebar menu.
3. Click on the VPN Client tab at the top of the page.
4. Click the Add profile button at the bottom of the page.
5. In the pop-up window, select the OpenVPN tab and fill in the fields:Description: Give the connection any name you like.Username: Your NordVPN service username.Password: Your NordVPN service password.Auto reconnection: Yes.
1. Download the OpenVPN client configuration files.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. After downloading the files, go back to the control panel of your router and click Choose File in the pop-up window.
2. Navigate to the configuration file you have just downloaded and click Open.
3. Click Upload. You should see the message Complete! when the file has been uploaded successfully.
4. Leave the “Import the CA file or edit the .ovpn file manually” box unchecked and click OK.
5. In the VPN Client tab, you will see the created connection. Click Activate to connect your router to NordVPN. Please note that you can create only one OpenVPN connection.
6. A blue checkmark should appear in the Connection Status column, indicating that you are now connected to the VPN on the Asus router.
7. Your IP address and protection status will be visible at the top of the [nordvpn.com](https://nordvpn.com/) page. Please make sure to refresh the webpage, as it might be loaded from the cache. If you still don't see it, [clear the browser cache](https://nordvpn.com/blog/how-to-clear-your-cache/).To disconnect from NordVPN, click on the Deactivate button, which appears instead of the Activate button in the Connection column.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGiy%2BBdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEH0yAfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJHL2hjL2VuLXVzL2FydGljbGVzLzIwMTk0NDEyNzAwMzA1LUhvdy10by1TZXQtVXAtVlBOLW9uLUFzdXMtUm91dGVyBjsIVDoJcmFua2kI--200ffa85f868a36dd034e8c60f1164552f4d6abd
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Manual OpenVPN setup on Android
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The OpenVPN Connect application can be used as an alternative way to connect to NordVPN servers on your [Android device](https://nordvpn.com/download/android/). Since this manual connection method is more complicated to set up, it is recommended for advanced Android users.
1. First, download the configuration files for a server via your NordAccount dashboard.
Follow the steps below to find the manual connection configuration files:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the OpenVPN configuration files tab.
4. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
5. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. To install OpenVPN on your phone or tablet, first go to the Google Play Store.
2. In the search bar at the top of the screen, type “OpenVPN Connect” (without the quotation marks). Once you find the app, click “Install” to download it.
3. To begin using OpenVPN on Android, launch OpenVPN Connect from your home screen or app menu. In the following window, select “File.”
4. A window will pop up, asking you if you allow the app to access certain data on your device. Click "Allow." 
5. Navigate to the folder where you have downloaded the OpenVPN configuration file. It should be in the “Downloads” folder by default. Choose the files you want to import and press "Import" at the bottom.
6. In the following window, type any title for the connection and enter your NordVPN service credentials. In the upper-right corner, press "Add."You can find your NordVPN service credentials (username and password) through the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. Once you have successfully configured the connection, you can initiate it by tapping the toggle switch next to the OpenVPN profile.
2. The application will ask you for the permissions necessary for the VPN connection. Click "Ok."
3. In the following prompt, tap "Continue." 
4. If the connection is successful, you will see a window similar to the one below displaying your connection stats, such as your current data throughput and connection duration.
That’s it — enjoy privacy and security online.
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Installing NordVPN (App Store) version on macOS
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From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa8kGjEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBEH0yAfEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDkyMzk1NDAzOTIxLUluc3RhbGxpbmctTm9yZFZQTi1BcHAtU3RvcmUtdmVyc2lvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCg%3D%3D--e2978bf343a72e99c01497257123dc9f24d92053
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How to connect to NordVPN with IKEv2/IPSec on macOS
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Even though the [IKEv2/IPSec protocol is no longer supported on macOS](https://support.nordvpn.com/Connectivity/iOS/2023641872/IKEv2-IPSec-protocol-is-no-longer-supported-on-iOS-and-macOS.htm) on NordVPN 8.5.0 and newer app versions, this connection method can be used as one of the alternative ways to connect to NordVPN servers if you're unable to install the application.This setup lacks the additional features of the native NordVPN app and requires more steps to set up.For macOS versions Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12), [please refer to the older macOS 10.12-12 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-10.12-12).If you're using macOS Ventura (13), follow the [macOS 13 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-13), and if you're using macOS Sonoma or later, check out the [macOS 14-15 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-14-15).
Choose your macOS version below:
* [macOS 14-15](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-14-15)
* [macOS 13](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-13)
* [macOS 10.12-12](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-10.12-12)
## Manual IKEv2 connection setup for macOS Sonoma and later
The following steps will guide you on how to set up a manual IKEv2 connection on your macOS Sonoma or later device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.If you're struggling to find the NordVPN Root CA certificate, use the search bar at the top right.
4. Select the Trust tab and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password or fingerprint to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, select VPN. Afterward, click Add VPN Configuration and select IKEv2...
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the Authentication fields, select Username and fill in your NordVPN service username and password.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
8. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, toggle the switch to the on position. To disconnect, complete the reverse action.
You should now be connected.
## Manual IKEv2 connection setup for macOS Ventura
The steps below will guide you on how to set up a manual IKEv2 connection on your macOS Ventura device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. A Keychain Access window will open up. Locate the NordVPN Root CA within the login section. Right-click on it and select Get Info.
3. Under NordVPN Root CA, click on the Trust section and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
4. Click on the Apple logo in the upper-right corner of the screen and select System Settings....
5. In the System Settings, click on Network.
6. When the network tab opens, click on the arrow down icon in the lower-right corner (you must have administrator privileges) and then click on Add VPN Configuration. After that, click on IKEv2.
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Scroll down to Authentication and in the Type section select Username as the Authentication method. After that, type in your NordVPN service username and password. Click Create.
2. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, click on a button next to it.
3. That’s it! You should now be connected. After clicking on VPN, you can connect to and disconnect from a VPN in the same VPN tab within the System Settings.
If you want to add different servers, you may also do it via the VPN tab. In order to do so, click on "Add VPN Configuration" and choose "IKEv2", afterward follow the same steps as before.
## Manual IKEv2 connection setup for older macOS versions
The steps below will guide you through setting up a manual IKEv2 connection on older macOS versions, such as Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12). Although the steps may vary slightly throughout the different versions, the principle of the setup remains the same.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.
4. Set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, click on Network.
7. When the network window opens, click on the + icon in the lower-left corner (you must have administrator privileges).
8. A new window will pop up. Fill in the information as so:Interface: select VPN from the drop-down menu. VPN Type: select IKEv2.Service Name: type any name you want. We recommend that you name the service NordVPN (IKEv2).
9. After you have filled in the required fields, click Create:
10. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the hostname of a NordVPN server.For this tutorial, we used the hostname of server NL#37, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Click on Authentication Settings…. Select Username as the Authentication method, then type in your NordVPN service username and password. Click OK and then Apply.
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. After you've set up authentication information, check the Show VPN status in menu bar box (optional), click Connect and then Apply.
You should now be connected.
If you have checked the Show VPN status in menu bar box, you’ll be able to connect to your VPN from the status bar:
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https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-10.12-12
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How to connect to NordVPN with IKEv2/IPSec on macOS
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Even though the [IKEv2/IPSec protocol is no longer supported on macOS](https://support.nordvpn.com/Connectivity/iOS/2023641872/IKEv2-IPSec-protocol-is-no-longer-supported-on-iOS-and-macOS.htm) on NordVPN 8.5.0 and newer app versions, this connection method can be used as one of the alternative ways to connect to NordVPN servers if you're unable to install the application.This setup lacks the additional features of the native NordVPN app and requires more steps to set up.For macOS versions Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12), [please refer to the older macOS 10.12-12 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-10.12-12).If you're using macOS Ventura (13), follow the [macOS 13 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-13), and if you're using macOS Sonoma or later, check out the [macOS 14-15 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-14-15).
Choose your macOS version below:
* [macOS 14-15](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-14-15)
* [macOS 13](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-13)
* [macOS 10.12-12](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-10.12-12)
## Manual IKEv2 connection setup for macOS Sonoma and later
The following steps will guide you on how to set up a manual IKEv2 connection on your macOS Sonoma or later device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.If you're struggling to find the NordVPN Root CA certificate, use the search bar at the top right.
4. Select the Trust tab and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password or fingerprint to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, select VPN. Afterward, click Add VPN Configuration and select IKEv2...
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the Authentication fields, select Username and fill in your NordVPN service username and password.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
8. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, toggle the switch to the on position. To disconnect, complete the reverse action.
You should now be connected.
## Manual IKEv2 connection setup for macOS Ventura
The steps below will guide you on how to set up a manual IKEv2 connection on your macOS Ventura device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. A Keychain Access window will open up. Locate the NordVPN Root CA within the login section. Right-click on it and select Get Info.
3. Under NordVPN Root CA, click on the Trust section and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
4. Click on the Apple logo in the upper-right corner of the screen and select System Settings....
5. In the System Settings, click on Network.
6. When the network tab opens, click on the arrow down icon in the lower-right corner (you must have administrator privileges) and then click on Add VPN Configuration. After that, click on IKEv2.
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Scroll down to Authentication and in the Type section select Username as the Authentication method. After that, type in your NordVPN service username and password. Click Create.
2. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, click on a button next to it.
3. That’s it! You should now be connected. After clicking on VPN, you can connect to and disconnect from a VPN in the same VPN tab within the System Settings.
If you want to add different servers, you may also do it via the VPN tab. In order to do so, click on "Add VPN Configuration" and choose "IKEv2", afterward follow the same steps as before.
## Manual IKEv2 connection setup for older macOS versions
The steps below will guide you through setting up a manual IKEv2 connection on older macOS versions, such as Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12). Although the steps may vary slightly throughout the different versions, the principle of the setup remains the same.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.
4. Set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, click on Network.
7. When the network window opens, click on the + icon in the lower-left corner (you must have administrator privileges).
8. A new window will pop up. Fill in the information as so:Interface: select VPN from the drop-down menu. VPN Type: select IKEv2.Service Name: type any name you want. We recommend that you name the service NordVPN (IKEv2).
9. After you have filled in the required fields, click Create:
10. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the hostname of a NordVPN server.For this tutorial, we used the hostname of server NL#37, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Click on Authentication Settings…. Select Username as the Authentication method, then type in your NordVPN service username and password. Click OK and then Apply.
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. After you've set up authentication information, check the Show VPN status in menu bar box (optional), click Connect and then Apply.
You should now be connected.
If you have checked the Show VPN status in menu bar box, you’ll be able to connect to your VPN from the status bar:
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https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-13
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How to connect to NordVPN with IKEv2/IPSec on macOS
|
Even though the [IKEv2/IPSec protocol is no longer supported on macOS](https://support.nordvpn.com/Connectivity/iOS/2023641872/IKEv2-IPSec-protocol-is-no-longer-supported-on-iOS-and-macOS.htm) on NordVPN 8.5.0 and newer app versions, this connection method can be used as one of the alternative ways to connect to NordVPN servers if you're unable to install the application.This setup lacks the additional features of the native NordVPN app and requires more steps to set up.For macOS versions Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12), [please refer to the older macOS 10.12-12 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-10.12-12).If you're using macOS Ventura (13), follow the [macOS 13 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-13), and if you're using macOS Sonoma or later, check out the [macOS 14-15 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-14-15).
Choose your macOS version below:
* [macOS 14-15](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-14-15)
* [macOS 13](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-13)
* [macOS 10.12-12](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-10.12-12)
## Manual IKEv2 connection setup for macOS Sonoma and later
The following steps will guide you on how to set up a manual IKEv2 connection on your macOS Sonoma or later device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.If you're struggling to find the NordVPN Root CA certificate, use the search bar at the top right.
4. Select the Trust tab and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password or fingerprint to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, select VPN. Afterward, click Add VPN Configuration and select IKEv2...
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the Authentication fields, select Username and fill in your NordVPN service username and password.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
8. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, toggle the switch to the on position. To disconnect, complete the reverse action.
You should now be connected.
## Manual IKEv2 connection setup for macOS Ventura
The steps below will guide you on how to set up a manual IKEv2 connection on your macOS Ventura device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. A Keychain Access window will open up. Locate the NordVPN Root CA within the login section. Right-click on it and select Get Info.
3. Under NordVPN Root CA, click on the Trust section and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
4. Click on the Apple logo in the upper-right corner of the screen and select System Settings....
5. In the System Settings, click on Network.
6. When the network tab opens, click on the arrow down icon in the lower-right corner (you must have administrator privileges) and then click on Add VPN Configuration. After that, click on IKEv2.
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Scroll down to Authentication and in the Type section select Username as the Authentication method. After that, type in your NordVPN service username and password. Click Create.
2. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, click on a button next to it.
3. That’s it! You should now be connected. After clicking on VPN, you can connect to and disconnect from a VPN in the same VPN tab within the System Settings.
If you want to add different servers, you may also do it via the VPN tab. In order to do so, click on "Add VPN Configuration" and choose "IKEv2", afterward follow the same steps as before.
## Manual IKEv2 connection setup for older macOS versions
The steps below will guide you through setting up a manual IKEv2 connection on older macOS versions, such as Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12). Although the steps may vary slightly throughout the different versions, the principle of the setup remains the same.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.
4. Set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, click on Network.
7. When the network window opens, click on the + icon in the lower-left corner (you must have administrator privileges).
8. A new window will pop up. Fill in the information as so:Interface: select VPN from the drop-down menu. VPN Type: select IKEv2.Service Name: type any name you want. We recommend that you name the service NordVPN (IKEv2).
9. After you have filled in the required fields, click Create:
10. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the hostname of a NordVPN server.For this tutorial, we used the hostname of server NL#37, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Click on Authentication Settings…. Select Username as the Authentication method, then type in your NordVPN service username and password. Click OK and then Apply.
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. After you've set up authentication information, check the Show VPN status in menu bar box (optional), click Connect and then Apply.
You should now be connected.
If you have checked the Show VPN status in menu bar box, you’ll be able to connect to your VPN from the status bar:
|
https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-14-15
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How to connect to NordVPN with IKEv2/IPSec on iOS
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In this guide, we will cover how to set up an IKEv2 manual connection on an [iOS device (iPhone/iPad)](https://nordvpn.com/download/ios/).
Even though the [IKEv2/IPSec protocol is no longer supported on iOS](https://support.nordvpn.com/hc/en-us/articles/20226405871761-IKEv2-IPSec-protocol-is-no-longer-supported-on-iOS-and-macOS) on NordVPN 8.10.1 and newer app versions, this connection method can be used as one of the alternative ways to connect to NordVPN servers if you're unable to install the application.
This setup lacks the additional features of the native NordVPN app and requires more steps to set up.
## Manual connection setup
1. Download the NordVPN IKEv2 certificate to your device. You can do so by opening this link in Safari: <https://downloads.nordcdn.com/certificates/root.der>
2. The certificate installation dialogue will appear. Tap Install in each step:
3. Once the certificate is installed, tap Done to complete the installation.3.1. On iOS 12.2 and later versions, after you download the certificate, you might see a pop-up saying "Profile Downloaded - Review the profile in Settings app if you want to install it".3.2. Navigate to your device Settings > Profile Downloaded > NordVPN Root CA > Install > Trust.If you cannot see the Profile Downloaded button, go to Settings > General > Profiles. You should find the downloaded profile there.
4. Now you have to determine which server to connect to. Go to <https://my.nordaccount.com/dashboard/nordvpn/manual-configuration/server-recommendation/>. The tool will pick a server recommended for you. In our case, the recommended server is US #810 with the hostname us810.nordvpn.com. We will use this server as a reference in all further steps.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Go to Settings > General > VPN.Note: If you are using a newer version of iOS (15+) find the VPN setting section by the following pathway:General > VPN & Device Management > VPN
2. Tap on Add VPN Configuration...
3. Fill the boxes as follows:Type: IKEv2Description: Any preferred name for the VPN connectionServer: The hostname of the server (see step 4)Remote ID: The same hostname as in the Server fieldLocal ID: Leave emptyUser Authentication: UsernameUsername: Your NordVPN service usernamePassword: Your NordVPN service passwordYou can find your NordVPN service credentials (username and password) through the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
Proxy: OffTap Done.
1. To enable the VPN, go back to the device Settings and click on the toggle switch next to VPN.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGGbiWHEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFCHlgeEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzIwMzcxNjU3ODg1MzI5LUhvdy10by1jb25uZWN0LXRvLU5vcmRWUE4td2l0aC1JS0V2Mi1JUFNlYy1vbi1pT1MGOwhUOglyYW5raQY%3D--127957d4364355af6bdf3bcd8e7fe6a2fc6d750f
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Manual connection setup with Tunnelblick on macOS
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Note: you can connect to obfuscated servers using TunnelBlick by downloading the configuration files for our obfuscated servers here.The Tunnelblick application is one of the alternative ways to connect to NordVPN servers on your Mac. This is a good option for those who prefer a manual connection and like tinkering with open-source software. That said, it lacks the additional features of the NordVPN app but still uses the same VPN protocol — OpenVPN. It's also a bit more complicated to set up. Below you will find a guide helping you to configure a manual connection with Tunnelblick on macOS.
1. Download Tunnelblick, a free and user-friendly app for managing OpenVPN connections on macOS.
2. Now you will need to download the .ovpn connection files.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Navigate to your Downloads folder and double-click the Tunnelblick installation file you have just downloaded (it has a .dmg extension).
2. In the window that opens, double-click on the Tunnelblick icon.
3. A new dialogue box will pop up, asking you if you are sure you want to open the app. Click Open.
4. You will be asked to enter your Mac password. Enter it and click OK:
5. Once the installation is complete, you will see a pop-up notification asking you if you want to launch Tunnelblick now. (An administrator username and password will be required to secure Tunnelblick). Click Launch.Alternatively, you can click on the Tunnelblick icon in the status bar and select VPN details...:
6. A new dialogue box will appear. Click Continue
7. Another notification will pop up, instructing you how to import configuration files. Click OK.
8. Drag and drop the previously downloaded .ovpn file from your Downloads folder to the Configurations tab in Tunnelblick.
9. A pop-up will appear, asking you if you want to install the configuration profile for your current user only or for all users on your Mac. Select your preferred option.You will be asked to enter your Mac password.
10. A warning will pop up. You can safely check the Do not warn about this again box and click OK.
11. Select the server and click Connect.
12. Enter your NordVPN service credentials, mark the box Save in Keychain, and click OK.
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. That’s it! You are now connected to a VPN. To disconnect, click on the Tunnelblick icon in your status bar and select Disconnect in the drop-down menu.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEH0yAfEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFCHlgeEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJYL2hjL2VuLXVzL2FydGljbGVzLzE5OTI0OTAzOTg2OTYxLU1hbnVhbC1jb25uZWN0aW9uLXNldHVwLXdpdGgtVHVubmVsYmxpY2stb24tbWFjT1MGOwhUOglyYW5raQc%3D--dc7730043b717c5aa185b868a002722eec3fafb3
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Installing NordVPN (App Store) version on macOS
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa8kGjEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFCHlgeEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDkyMzk1NDAzOTIxLUluc3RhbGxpbmctTm9yZFZQTi1BcHAtU3RvcmUtdmVyc2lvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCA%3D%3D--a2ddbefe73e1cfc6968abdd47f9d22ca638119aa
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Improve connection speed on macOS with NordVPN app
|
If you are experiencing a slow connection speed while connected to NordVPN on macOS, try the following:
1. Make sure to use the latest version of NordVPN app. You can uinstall the app as shown in [this guide](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) and install the latest version from our website by clicking [here](https://nordvpn.com/download/mac/).
2. Restart your device.
3. If you are using Wi-Fi, switch to a wired connection.
4. Connect to a VPN server geographically closer to you.
5. If you are using a P2P-based program (typically, software for downloading), make sure you are connected to a P2P-optimized server.
6. If you are using the OpenVPN app downloaded from our website, open the app settings and switch from the default UDP protocol to TCP. If you are using the NordVPN IKE app downloaded from the App Store, switch to the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol.
7. Try a different application version (NordVPN IKE or OpenVPN). You can download it [here](https://nordvpn.com/download/mac/).
Internet speed can also be directly affected by the condition of both your hardware and firmware. Here’s what we recommend:
1. Close any applications that may be transferring data in the background, e.g. software for downloading or file sharing.
2. Old and sometimes even new routers provided to you by your internet service provider often use outdated firmware or are technically poorly manufactured. This can directly impact your internet speed, so we recommend investing in a better router.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGrI%2FiMEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFCHlgeEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJZL2hjL2VuLXVzL2FydGljbGVzLzIwMzk2NjY3ODA4NjU3LUltcHJvdmUtY29ubmVjdGlvbi1zcGVlZC1vbi1tYWNPUy13aXRoLU5vcmRWUE4tYXBwBjsIVDoJcmFua2kJ--46fa8fd9c58fd4a09b6c8a671b7a14be3b1233f7
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Manual OpenVPN connection setup on iPad / iPhone
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Note: if you are using iOS 15 or later, please follow this tutorial.
OpenVPN is a popular protocol our specialty servers use to provide extra functionality. This is an alternative connection method for when you are having trouble with the [native NordVPN app for iOS](https://nordvpn.com/download/ios/). Here’s how to configure your iOS device for this connection method:
1. Go to the [App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485?mt=8) on your iPad/iPhone.
2. Tap on Search.
3. Type openvpn connect in the search bar.
4. Tap on the installation button.
5. Enter your iTunes Store credentials and tap OK.
6. Once the app is installed, download the .OVPN configuration file.
Follow the steps below to find the manual connection configuration files:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the OpenVPN configuration files tab.
4. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
5. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Select Open in OpenVPN.Alternatively, if you're brought to a safari window, follow these steps:
1. Click on the Share icon:
2. In the application list, select the OpenVPN Connect application (in case you don't see it, select more and then choose the application as mentioned earlier):
3. Once the OpenVPN Connect application is open, select File:
4. Afterward, select Add:
2. Enter your NordVPN service credentials, choose to save the password in a keychain, and tap ADD in the top right corner.You can find your NordVPN service credentials (username and password) through the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. You will see a pop-up asking for permission to add OpenVPN to your VPN configurations. Click Allow.
2. Tap on the toggle switch to connect to VPN.
3. That’s it! You have successfully connected.
4. To change a server, disconnect from the current server by tapping the toggle switch next to it and enable another imported profile.
5. To disconnect, tap on the same toggle button you used to connect.
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Switching protocol to OpenVPN UDP or TCP
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Some NordVPN server categories, found under the specialty server section, are available only while using OpenVPN UDP or TCP protocols.
Currently, these categories are Double VPN and a part of our obfuscated Servers. This article contains a list of instructions on how to switch your connection protocol on various platforms.
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20465699170321-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-iOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20465783529233-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-on-Linux)
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How to connect to your dedicated IP on macOS
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A NordVPN dedicated IP is a unique IP address assigned solely to a specific server, ensuring it's not shared with any other device or network. With a NordVPN dedicated IP, you get improved connection speeds, reduced CAPTCHA requests, and enhanced security through exclusive accessibility.In this article, you will learn how to locate and connect to your [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on macOS.
In order for you to be able to connect, first double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in your Nord Account.
## Connecting to your dedicated IP on macOS
If you have purchased a dedicated IP from NordVPN, and set it up in your Nord Account, you can proceed with connecting to it on your macOS device by following these steps:
1. Launch the NordVPN application.
2. Scroll down to specialty servers:
3. Hover over the dedicated IP, and click on the three-dot menu:
4. Click your dedicated IP server.
You may also use the search bar located in the top-left corner of the application window.
1. Type in your dedicated IP address:
2. Click on your dedicated IP:
After completing the steps, you will be successfully connected to your dedicated IP. If you would like to check your connection, visit [NordVPN's DNS leak checker.](https://nordvpn.com/dns-leak-test/)
Please be aware that your email will be linked to that dedicated IP address.
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Where does NordVPN have dedicated IP addresses?
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NordVPN-dedicated IP addresses are offered in these regions:
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Dedicated NordVPN IP addresses
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When using NordVPN, your IP address changes to that of your VPN server. Normally, you share this IP address with other NordVPN users connected to the same server. However, if you purchase a NordVPN dedicated IP, you will get an IP address that belongs to you and you alone.
The advantages of a NordVPN dedicated IP addressNordVPN's dedicated IP allows you to bypass CAPTCHAs, easily access corporate networks, and avoid blocklists for IP addresses tainted by unscrupulous use. You can use the dedicated IP feature on up to 10 devices at the same time: simply connect with the [Open VPN (TCP)](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) or [OpenVPN (UDP)](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) protocol. You can also connect via the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol, however, it only supports one simultaneous connection. Dedicated IP is not available via tvOS, browser extension or the IKEv2 protocol.
## Where does NordVPN have dedicated IP addresses?
NordVPN-dedicated IP addresses are offered in these regions:
* The United States (Los Angeles, Dallas, New York, Chicago, Seattle, Miami)
* Germany (Frankfurt)
* The United Kingdom (London)
* The Netherlands (Amsterdam)
* France (Paris)
* Canada (Toronto)
* Japan (Tokyo)
* Italy (Milan)
* Sweden (Stockholm)
* Australia (Sydney)
* Hong Kong (Hong Kong)
* Switzerland (Zurich)
* Spain (Madrid)
* Belgium (Brussel)
* Denmark (Copenhagen)
* Poland (Warsaw)
* Portugal (Lisbon)
* South Africa (Johannesburg)
* Mexico
* Czech Republic (Prague)
Please note:
* If you are connecting from a country with internet restrictions, the dedicated IP address feature may fail to work as server accessibility from such regions is limited. Please consult our article on [how to connect from within a country with internet restrictions](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-from-a-country-with-internet-restrictions) for more information.
* In case you wish to change your dedicated IP after a while, you may do that once per subscription. To change the dedicated IP, get in touch with NordVPN support.
Here is a list of tutorials showing you how to connect to your dedicated IP by NordVPN on different platforms:
* [Windows](https://support.nordvpn.com/hc/en-us/articles/20465449537681-How-to-connect-to-your-dedicated-IP-on-Windows)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/19684336200081-How-to-connect-to-your-dedicated-IP-on-Linux)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19678530026641-How-to-connect-to-your-dedicated-IP-on-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/19682095316625-How-to-connect-to-your-dedicated-IP-on-iOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19682489581585-How-to-connect-to-your-dedicated-IP-on-Android)
You can test dedicated IP servers in the "dedicated IP" category in the application. The dedicated IP address you see in the application, would only connect you to a shared IP address. Once you make a purchase and get dedicated IP assigned, you would be able to connect to the specific server that would give you a static IP address that only you would be able to access.
If you wish to purchase a dedicated IP address in these regions, you can find a guide on how to do so here: [How to purchase a dedicated IP address.](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-Dedicated-IP-address)
Please be aware that if you purchase a NordVPN dedicated IP, your email will be linked to that IP address. For more information, please consult our Privacy Policy.
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Switching protocol to OpenVPN UDP or TCP (iOS)
|
1. Open the application and click on the profile icon in the bottom right corner. 
2. Open the settings menu (gear icon).
3. Click on the Protocol tab.
4. Select the OpenVPN (UDP) or OpenVPN (TCP) option.
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How to set up dedicated IP
|
NordVPN’s Dedicated IP feature provides a unique, static IP address that ensures reliable access and improved privacy. Unlike shared IPs, this one is solely yours, making it perfect for services that require a fixed IP. Learn more about [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on our website.If you have purchased a dedicated IP, you can easily set it up through your NordVPN account by following these steps:
1. Log in to your Nord Account:
2. Once logged in, select the NordVPN button located in the upper-left section on your dashboard:
3. If your dedicated IP is not yet ready to use, you will see a setup required warning in the dedicated IP tab:
4. Click the set up dedicated IP button:
5. Press the preferred IP address location drop-down menu:
6. Next, select you wanted dedicated IP location from the drop-down menu:
7. When you select your preferred location, click the set up dedicated IP button:
8. You will be assigned an IP address in the country that you’ve chosen:
9. You should now see your assigned IP address in the dedicated IP tab:
Once this is done, you have successfully set up the NordVPN dedicated IP. You can now proceed with connecting to a dedicated IP on your device:
* Connect to a dedicated IP server on Windows
* Connect to a dedicated IP server on Linux
* Connect to a dedicated IP server on macOS
* Connect to a dedicated IP server on iOS
* Connect to a dedicated IP server on Android
If you experience any issues or have additional questions, do not hesitate to submit a request to our customer success team.
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The NordVPN application does not open
|
If you have the NordVPN application installed, but can’t get it to run, try the following to fix the issue:
1. Install the latest version of NordVPN. We have a handy [tutorial](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uninstall-NordVPN-software) on how to uninstall the NordVPN application from your device. [This guide](https://support.nordvpn.com/hc/en-us/articles/19482835731345-How-to-download-NordVPN-software) helps you to install a new version.
2. Check the application tray (on Windows devices, it is usually located in the bottom-right corner of the screen) because the app might already be running there.
3. Try [resetting the NordVPN application](https://support.nordvpn.com/hc/en-us/articles/20323582191505-Resetting-your-application-preferences).
4. If you use antivirus software, add exceptions for the NordVPN app.
5. Restart your computer.
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NordVPN not connecting on Mac
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There are several reasons why you may be having trouble connecting to [NordVPN on your macOS](https://nordvpn.com/download/mac/) device. These include issues with your account status or app configuration. Here's how you can troubleshoot your connection on macOS:
1. First, check for any [issues with your account](https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active).
2. Second, try [switching to the TCP](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS) connection protocol. Here's how:
1. Click on the gear icon at the bottom left corner of the app.
2. Select the General tab. Under VPN Protocol, select the OpenVPN (TCP) protocol.
3. If that doesn't help, try [changing your DNS servers](https://support.nordvpn.com/hc/en-us/articles/19921173364113-How-to-change-your-DNS-servers-on-macOS) to Cloudflare DNS (1.1.1.1 and 1.0.0.1) (Note: these DNS servers are not provided by NordVPN, so they should be used at your discretion).
4. Additionally, try using [Obfuscated Servers](https://nordvpn.com/features/obfuscated-servers/). You can locate the Obfuscated Servers under the Specialty Servers section after switching to the TCP protocol.
5. In case of a Keychain pop-up, type in your system password to connect.If it does not disappear after clicking the "Allow" or if the "Always allow" button is not even clickable, please follow this guide to unlock the keychain.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEsuykeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE9dkIeEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzE5OTIwNzU4NDUxMzQ1LU5vcmRWUE4tbm90LWNvbm5lY3Rpbmctb24tTWFjBjsIVDoJcmFua2kG--686094f69a609d5e56a5d58fb243d068e1d5a1ab
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Change your DNS servers on macOS Ventura
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Use this guide to manually configure the DNS servers in your macOS Ventura settings.
If you are using an older macOS version, use this guide instead.
### Manual DNS server configuration:
1. Go to System Settings and click Network.
2. Select the network interface you are using (Wi-Fi or Ethernet) and click on Details...
3. Open the DNS tab and click the + button at the bottom to add the NordVPN DNS server addresses:103.86.96.100103.86.99.100
4. Click OK to save the changes.
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Troubleshooting steps for streaming
|
Streaming issues like buffering, poor video quality, or interruptions while connected to NordVPN can disrupt your viewing experience. Whether the issue lies with your internet or device, multiple potential causes exist. This guide will walk you through common troubleshooting steps to quickly resolve these issues and restore a smooth streaming experience.
Table of contents:
* [Connection leakage troubleshooting](
* [Troubleshooting steps for various devices](
## Connection leakage troubleshooting
One possible challenge users encounter when troubleshooting streaming issues is a leaking connection. This sometimes occurs when part of their internet traffic bypasses the VPN, leaving sensitive data exposed or causing interruptions in their streaming experience.
If you're having issues with certain streaming services while using NordVPN, first check if your connection is protected by following these steps:
1. Ensure that your connection is set up correctly by checking whether your status says protected on [our website](https://nordvpn.com/):
2. If you are connected to one of our servers but your status says unprotected, proceed to the following steps to ensure your connection is secure. Stop any leaks from your connection by following these tutorials:
* * [WebRTC leak prevention](https://support.nordvpn.com/hc/en-us/articles/20318383008529-How-to-stop-WebRTC-leaks)
* [Disable IPv6](https://support.nordvpn.com/hc/en-us/articles/20350921723409-How-to-disable-IPv6)
## Troubleshooting steps for various devices
Technical issues can sometimes arise when streaming content due to various device-related factors. If your connection is secure and the issues persist, find your device in the tutorials below and follow the instructions. After each step, check if the issue is resolved. If not, proceed to the next step.
### For Windows, macOS, Linux devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. [Clear the cache of your browser.](https://nordvpn.com/blog/how-to-clear-your-cache/)
3. Try to use a different browser/incognito mode.
4. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers) to 103.86.99.100 and 103.86.96.100 on your device.
5. Test the streaming accessibility changes without using [Threat Protection or Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection) if the features are enabled.
6. [Check](https://support.nordvpn.com/hc/en-us/articles/20290051742353-How-to-check-the-NordVPN-app-version) whether your NordVPN application is updated to the[ latest version](https://nordvpn.com/blog/category/service-updates/app-updates/).
7. As a last resort - try using the[ NordVPN extension](https://nordvpn.com/features/proxy-extension/) instead and access the streaming through your browser. Download the extension by clicking [here](https://support.nordvpn.com/hc/en-us/articles/20321833806865-How-to-set-up-the-NordVPN-browser-extension).
### For Android/iOS devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it.
3. If you are accessing the streaming platform on a browser, [clear your browser's cache.](https://nordvpn.com/blog/how-to-clear-your-cache/)
4. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers) to 103.86.99.100 and 103.86.96.100 on your device.
5. Test the streaming accessibility changes without using [Threat Protection or Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection) if the features are enabled.
### For Android TV boxes
1. Try connecting to a different server in the region where you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it, here are the steps:
1. Go to Settings > Preferences section > More settings > Apps.
2. Find the streaming service app and press on it.
3. Click the Force Stop button.
4. Click the Clear Cache button.
5. Restart the application.
3. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/20466230743569-Change-your-DNS-servers-on-Android-TV-with-NordVPN) to 103.86.99.100 and 103.86.96.100 on your device.
### For Amazon Fire TV devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it:
1. Go to Settings > Applications > Manage Installed Applications.
2. Find the streaming service app and press on it.
3. Click the Force Stop button.
4. Click the Clear Cache button.
5. Restart the application.
3. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/20466230743569-Change-your-DNS-servers-on-Android-TV-with-NordVPN) to 103.86.99.100 and 103.86.96.100 on your device.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
If you experience other issues or have additional questions, do not hesitate to [submit a request](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-to-reach-NordVPN-customer-support) to our customer success team.
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Change your DNS servers on iOS
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You can manually configure the DNS servers in your iOS settings. Here is how:
1. Open Settings;
2. Tap on Wi-Fi. If it's switched off, turn it on;
3. Pick a Wi-Fi network and tap on the blue i icon;
4. Tap Configure DNS and select Manual;
5. Tap Add Server and add these DNS addresses:103.86.96.100103.86.99.100
6. Tap Save.
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Installing NordVPN (App Store) version on macOS
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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Installing NordVPN application on macOS
|
The first step towards online security is setting up NordVPN correctly. Follow these simple steps to install the NordVPN app and connect to a VPN server.
Note: NordVPN supports macOS 11 Big Sur, macOS 12 Monterey, macOS 13 Ventura, and macOS Sanoma 14 and above.
Attention: If you encounter issues during the installation of NordVPN on macOS Ventura, please refer to the following guide for a possible solution: macOS Ventura Error: The Installation Failed.
* Downloading and installing the NordVPN app
* Setting up the NordVPN application
* Connecting to servers
* [Connecting to a specific server](
* [Connecting to a specific country](
* NordVPN features
* [Map](
* [Threat Protection Pro™](
* [Meshnet](
* [Dark Web Monitor](
* [Presets](
* [Statistics](
* [Settings](
* [Quick Help](
* NordVPN settings
* [General](
* [Auto-connect](
* [Kill Switch](
* [DNS](
* [Appearance](
* [Refer a friend](
* [Other Apps](
* [Account](
## Downloading and installing the NordVPN app
1. Download [NordVPN for macOS](https://nordvpn.com/download/mac/):Alternatively, [click here to download the latest macOS version](https://downloads.nordcdn.com/apps/macos/generic/NordVPN-OpenVPN/latest/NordVPN.pkg).
2. Navigate to the folder where you downloaded the NordVPN.pkg file and double-click on it to begin the installation:Note: Ensure the download file is saved locally on your device (e.g., downloads folder, desktop) and not within Dropbox or other file management/synchronization tools or special folders.
3. A new Install window will pop up, guiding you through the installation process. Choose to continue:
4. Click on install:
5. You will be asked for permission to install the installer, which is required to establish secure VPN tunnels. Enter your Mac's password and choose to install the software:You can also confirm it with a fingerprint:
6. Give access to the installer to files in the Downloads folder by clicking ok in the new pop-up window:
7. A message will confirm that the app was successfully installed. Close the window:
## Setting up and using the NordVPN application
1. Open your launchpad and click on the NordVPN icon:
2. If you have a NordVPN account, click log In in the top-right corner of the screen and enter your email address and password. If you are a new user, click sign up at the top-right corner of the screen:
3. When logging in, you will be redirected to your Nord Account. Enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a one-time login code:
4. If you are a new user, create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information:
5. After completing the above steps, you will be prompted to open the NordVPN app. Agree to always allow Nord Account and grant access to the app:
6. After a successful login, you will be introduced to the main NordVPN application window:
## Connecting to servers
The Quick Connect button in the top-right corner will automatically connect you to a server recommended by our smart algorithm.
### Connecting to a specific server
To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
### Connecting to a specific country
All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a country:
To connect to a specific country, simply click on it:
## NordVPN features
### Map
The map tab is the app’s home. Here, you can find and navigate NordVPN servers using the map, search bar, or specialty section.
### Threat Protection Pro™
Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, this feature can work without an active VPN connection. [Learn more about Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).
### 
If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
[Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load a specified set of configurations, including server number, type, protocol, and more, at the click of a button! You’ll find many uses for this feature, like instantly loading a streaming service or a game with the necessary settings to experience a smooth session.
How to set up presets?
Start at the preferences page, as depicted above. You can either edit an existing preset or create a new one by pressing Add new.
In this example, we’ll add a new one by building it from scratch. After pressing Add new, you will see a menu with the settings you can use. First, give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type:Depending on the server availability, you may also have the choice of selecting either a specific region:Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen:If you press Add link, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you set up the configuration, press Save preset, and it will be added to the main screen.
### Statistics
Statistics show you more information about your connection.
### Settings
The settings tab displays the app settings.
### Quick Help
Here you can find connection logs, be directed to our Help Center, and write an email to our customer support
## NordVPN settings
### General
The general tab has the following features:
* Auto launch when the computer starts — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Automatically check for updates — will check if you’re using the latest version of the NordVPN app.
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
The auto-connect tab features the following functions:
* When using an untrusted network— toggle to automatically connect to a network that is not added to a Trusted network list.
* Connect to — select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
[Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
### DNS
DNS ensures tighter security and privacy for your traffic. You can configure your device manually to use private NordVPN DNS servers.
### Appearance
Appearance settings let you add an application to your dock, menu bar, or both and choose between dark and light modes.
### Refer a friend
The Refer a Friend tab provides you with your personal referral link and instructions on how to refer NordVPN to your friends.
### Other Apps
The other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products.
### Account
The account section shows your NordVPN profile and subscription information. Here, you’ll also find links to [NordVPN's Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHJugSyEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG9AzUeEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzE5NDU2MjgxMjAxMDQxLUluc3RhbGxpbmctTm9yZFZQTi1hcHBsaWNhdGlvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpBg%3D%3D--48882e6bfcad4151f026017f47780b11b929d40b
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Old versions of NordVPN will stop working
|
We can’t ensure your security on outdated apps and fix vulnerabilities before they can inflict damage, so we’ll stop supporting these versions. Please update your app now. Otherwise, you won’t be able to connect to a VPN and use other features.
## Oldest versions that will continue to receive support
* Windows 7.1/8.1/10 32-bit - 6.45 (Older versions have been deprecated as of May 28th, 2024)
* Android - 7
* Android devices having 6.8 or older versions won't be supported by NordVPN from November 20, 2024. To continue using NordVPN, read how to re-install NordVPN on Android.
* If you're using Android Lollipop, we have a special build that will work until further notice. That is version 4.12.11 of NordVPN and you can download it by [clicking here](https://downloads.nordcdn.com/apps/android/generic/nordvpn-sideload/4.12.11/NordVPN.apk).
* macOS 10.11- 6.7.0
* macOS (higher versions than 10.11) - 7.13.0
* iOS - 7.20.0
* Linux - 3.14.1
## How to check the NordVPN app version
Windows:
1. Open the NordVPN app.
2. Press on the Settings cog icon in the upper-right corner (or bottom-left corner, depending on the version of the app).
1. You will be able to see the app version at the top of the page under Settings (or General in older versions of the app)
Android:
1. Open the NordVPN app.
2. Click on the profile icon in the bottom-right corner (or in the top-left corner, depending on the version of the app)
1. Scroll down to the General section (or open the Help Center tab, depending on the version of the app)
macOS:
1. Open the NordVPN app, and then click on NordVPN in the upper-left corner.
1. Then click About NordVPN, there you'll find the version of the app.
iOS:
1. Open the NordVPN app.
2. Press the Settings button in the upper-right corner (or the lower-right corner, depending on the app's version).
1. Scroll down to the bottom until you see the app version.
Linux:
1. Open the NordVPN app through the terminal
2. Enter the following command: nordvpn -v
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBGb0J7gEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG9AzUeEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJQL2hjL2VuLXVzL2FydGljbGVzLzE5NjU2NDM0ODE3ODA5LU9sZC12ZXJzaW9ucy1vZi1Ob3JkVlBOLXdpbGwtc3RvcC13b3JraW5nBjsIVDoJcmFua2kH--148d1455bb178ccc1ea9b38728ee13bd663ba4cf
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Where does NordVPN have dedicated IP addresses?
|
NordVPN-dedicated IP addresses are offered in these regions:
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG29wO%2BEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG8ysPlEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJFL2hjL2VuLXVzL2FydGljbGVzLzE5NTA3ODA4MDI0MjA5LURlZGljYXRlZC1Ob3JkVlBOLUlQLWFkZHJlc3NlcwY7CFQ6CXJhbmtpBg%3D%3D--93d244b159e30b265bb3dcfa2b173b788c83ae81
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Dedicated NordVPN IP addresses
|
When using NordVPN, your IP address changes to that of your VPN server. Normally, you share this IP address with other NordVPN users connected to the same server. However, if you purchase a NordVPN dedicated IP, you will get an IP address that belongs to you and you alone.
The advantages of a NordVPN dedicated IP addressNordVPN's dedicated IP allows you to bypass CAPTCHAs, easily access corporate networks, and avoid blocklists for IP addresses tainted by unscrupulous use. You can use the dedicated IP feature on up to 10 devices at the same time: simply connect with the [Open VPN (TCP)](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) or [OpenVPN (UDP)](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) protocol. You can also connect via the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol, however, it only supports one simultaneous connection. Dedicated IP is not available via tvOS, browser extension or the IKEv2 protocol.
## Where does NordVPN have dedicated IP addresses?
NordVPN-dedicated IP addresses are offered in these regions:
* The United States (Los Angeles, Dallas, New York, Chicago, Seattle, Miami)
* Germany (Frankfurt)
* The United Kingdom (London)
* The Netherlands (Amsterdam)
* France (Paris)
* Canada (Toronto)
* Japan (Tokyo)
* Italy (Milan)
* Sweden (Stockholm)
* Australia (Sydney)
* Hong Kong (Hong Kong)
* Switzerland (Zurich)
* Spain (Madrid)
* Belgium (Brussel)
* Denmark (Copenhagen)
* Poland (Warsaw)
* Portugal (Lisbon)
* South Africa (Johannesburg)
* Mexico
* Czech Republic (Prague)
Please note:
* If you are connecting from a country with internet restrictions, the dedicated IP address feature may fail to work as server accessibility from such regions is limited. Please consult our article on [how to connect from within a country with internet restrictions](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-from-a-country-with-internet-restrictions) for more information.
* In case you wish to change your dedicated IP after a while, you may do that once per subscription. To change the dedicated IP, get in touch with NordVPN support.
Here is a list of tutorials showing you how to connect to your dedicated IP by NordVPN on different platforms:
* [Windows](https://support.nordvpn.com/hc/en-us/articles/20465449537681-How-to-connect-to-your-dedicated-IP-on-Windows)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/19684336200081-How-to-connect-to-your-dedicated-IP-on-Linux)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19678530026641-How-to-connect-to-your-dedicated-IP-on-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/19682095316625-How-to-connect-to-your-dedicated-IP-on-iOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19682489581585-How-to-connect-to-your-dedicated-IP-on-Android)
You can test dedicated IP servers in the "dedicated IP" category in the application. The dedicated IP address you see in the application, would only connect you to a shared IP address. Once you make a purchase and get dedicated IP assigned, you would be able to connect to the specific server that would give you a static IP address that only you would be able to access.
If you wish to purchase a dedicated IP address in these regions, you can find a guide on how to do so here: [How to purchase a dedicated IP address.](https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-Dedicated-IP-address)
Please be aware that if you purchase a NordVPN dedicated IP, your email will be linked to that IP address. For more information, please consult our Privacy Policy.
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NordVPN not connecting on Mac
|
There are several reasons why you may be having trouble connecting to [NordVPN on your macOS](https://nordvpn.com/download/mac/) device. These include issues with your account status or app configuration. Here's how you can troubleshoot your connection on macOS:
1. First, check for any [issues with your account](https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active).
2. Second, try [switching to the TCP](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS) connection protocol. Here's how:
1. Click on the gear icon at the bottom left corner of the app.
2. Select the General tab. Under VPN Protocol, select the OpenVPN (TCP) protocol.
3. If that doesn't help, try [changing your DNS servers](https://support.nordvpn.com/hc/en-us/articles/19921173364113-How-to-change-your-DNS-servers-on-macOS) to Cloudflare DNS (1.1.1.1 and 1.0.0.1) (Note: these DNS servers are not provided by NordVPN, so they should be used at your discretion).
4. Additionally, try using [Obfuscated Servers](https://nordvpn.com/features/obfuscated-servers/). You can locate the Obfuscated Servers under the Specialty Servers section after switching to the TCP protocol.
5. In case of a Keychain pop-up, type in your system password to connect.If it does not disappear after clicking the "Allow" or if the "Always allow" button is not even clickable, please follow this guide to unlock the keychain.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEsuykeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG9AzUeEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzE5OTIwNzU4NDUxMzQ1LU5vcmRWUE4tbm90LWNvbm5lY3Rpbmctb24tTWFjBjsIVDoJcmFua2kI--5362dd26b2ec16ab0ad0c81f6bccce62eebc62e8
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How to check the NordVPN app version
|
In this article, you can find a step-by-step guide on how to locate the NordVPN app version on:
* [iOS](
* [Android](
* [macOS](
* [Windows](
* [Linux](
## iOS
1. When you open the NordVPN application, click on the profile icon in the bottom right corner.
2. Then click the gear icon in the upper right corner.
3. Scroll down, and you will find the application version just beneath the General tab.
## Android
1. In order to see your application version on your Android device, you need to go to your mobile device Settings and locate the NordVPN Application.
2. Tap on NordVPN to see the Application information. Scroll down, and you will find the application version at the bottom of the screen.
## MacOS
1. Open the application and click on the NordVPN button in the upper left corner next to the Apple icon.
2. Click on About NordVPN. A window will pop up that will have the version of the app portrayed just below the application icon and name.
## Windows
1. Click on the gear icon in the bottom left corner.
2. The version of the application will be displayed just above the general settings.
## Linux
The version of the application on the Linux app is shown on the upper left side if the terminal page. To get to it you only need to open the app and scroll to the top if needed.
However, you may find the version of the application in a different way with a few simple steps:
1. Click on Terminal next to the upper left corner and then go to New Window.
2. A new command terminal window will open. Type "nordvpn version" and press Enter. The version of the application will be written as the last thing after all of the portrayed text.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGaUyV0EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG9AzUeEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJLL2hjL2VuLXVzL2FydGljbGVzLzIwMjkwMDUxNzQyMzUzLUhvdy10by1jaGVjay10aGUtTm9yZFZQTi1hcHAtdmVyc2lvbgY7CFQ6CXJhbmtpCQ%3D%3D--087aa7fd436686bf749c76a06eeebefedad11739
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Installing NordVPN (App Store) version on macOS
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa8kGjEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG9AzUeEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDkyMzk1NDAzOTIxLUluc3RhbGxpbmctTm9yZFZQTi1BcHAtU3RvcmUtdmVyc2lvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCg%3D%3D--046ff83e8b815846bd94083ba5db3f2a2d23aa9b
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Making sure your account is active
|
If you can't connect to our servers, you should first make sure your account is active, as it is the most common reason for this issue.
Here's how you can do that:
1. Make sure that you use the correct password.Visit the [Nord Account](http://my.nordaccount.com/dashboard/) website and try to log in there. [>Follow these steps if you forgot your password<](https://support.nordvpn.com/hc/en-us/articles/19625665980433-I-forgot-my-NordVPN-password-What-to-do).
2. Make sure that your account is active.Go to the [Nord Account page](https://my.nordaccount.com/dashboard/) and check your account's expiration date. Under the NordVPN service, you should see the date. Make sure that the subscription is not expired.
### My account shows up as inactive. Why?
Generally, an account may temporarily stay inactive because the payment must be processed. The time it takes to process the payment varies from service to service. Check out this [article](https://support.nordvpn.com/hc/en-us/articles/19741669733393-Why-my-NordVPN-account-is-still-inactive).
### My account is active. What next?
In this case, please return to the troubleshooting article you came from and continue with the rest of the steps provided there.
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How to change your DNS servers on macOS
|
You can manually configure [DNS servers](https://nordvpn.com/blog/what-is-dns-server/) in your macOS settings. We have a separate guide for [configuring DNS servers on devices using the latest macOS Ventura version](https://support.nordvpn.com/hc/en-us/articles/20285887299857-Change-your-DNS-servers-on-macOS-Ventura).
## Manual DNS server configuration
1. Go to “System preferences” and click on “Network.”
2. Select the network interface you are using and click “Advanced.”
3. Open the “DNS” tab and click the “+” button at the bottom, then add the NordVPN DNS server addresses:103.86.96.100103.86.99.100
Congratulations! You have changed your macOS device’s DNS servers to those of NordVPN.
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What is Keychain?
|
[macOS Keychain](https://nordvpn.com/blog/what-is-keychain-on-mac-and-how-to-use-it/) is a built-in password management app. It stores your passwords, account information, VPN configurations, and authentication credentials so you have fewer things to remember and manage. When the [NordVPN app](https://nordvpn.com/download/) attempts to access these credentials or modify network settings, macOS may prompt you for your Keychain password to ensure security for the following reasons:
* System Security Measures – macOS protects sensitive data, such as VPN credentials and certificates, by storing them in the Keychain. When an app requests access, macOS requires user confirmation to prevent unauthorized access.
* First-Time Connection or After Updates – If it's your first time connecting or the app has been updated, macOS may request Keychain access again as a security check.
* Certificate Authentication – If your VPN uses certificates for authentication, macOS may prompt you to allow access to the stored certificate in your Keychain.
* Keychain Permissions Not Granted – If you previously denied Keychain access or have changed security settings, macOS will ask for permission again.
The Keychain pop-up may vary when using the NordVPN app. If it is blocked, you can enter your Mac user password and select Always Allow. When the pop-up appears again, you can do this up to five times. If, after entering the password, the Nordlynx (Nordlynxtelio) keychain pop-up appears, try to [switch to the Open VPN (TCP) or Open VPN (UDP) connection protocol](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS).If the Always Allow option does not help and the pop-up does not disappear, try the following:
1. Open Keychain Access. (Open macOS Launchpad and type in Keychain Access in a search field or in Finder > Applications > Utilities).
2. Select the login entry (upper left corner) in the Keychain window and right-click on it.
3. Click Lock keychain Login.
4. Then try to unlock it.
5. You may need to enter your Mac login password after that.
6. Try to connect to our servers once again.
If you are unable to make any changes in the suggested way, follow the following steps:
1. Open the Terminal (Finder > Applications -> Utilities -> Terminal or cmd+space).
2. Run this single-line command to lock the keychain:
```
security lock-keychain
```
3. Run this single-line command to unlock the keychain:
```
security unlock-keychain
```
You will be required to enter your Mac user password. Please note that its input will be hidden. After you enter the password, hit the Return button.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFHoivZEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEsuykeEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI3L2hjL2VuLXVzL2FydGljbGVzLzE5NjI0NDM3NjMwODY1LVdoYXQtaXMtS2V5Y2hhaW4GOwhUOglyYW5raQg%3D--c3f4672bd9681b768321a7ea930338c61204e996
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Installing NordVPN (App Store) version on macOS
|
From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to the latest version.
This article will help you set up the [NordVPN application on your Mac](https://nordvpn.com/download/mac/) and connect to a VPN server. Note: The NordVPN (App Store) app is compatible with macOS 11 and later versions.
## Table of contents:
* [Downloading and installing](
* [Setting up the application](
* [Connecting to servers](
* [NordVPN features menu](
* [NordVPN preference settings](
## Downloading and installing
1. Go to the [NordVPN app page in the App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485#?platform=mac) or click download the App Store version of NordVPN on our downloads page:
2. Agree to Open App Store.
3. When the App Store launches, click on the blue Get button and choose to Install the app.
4. Once the download is finished, press the Open button.
## Setting up and using the application
1. Open your Launchpad and click on the NordVPN icon.
2. You can Log In or Sign Up in the top-right corner of the screen.
3. You will be redirected to your Nord Account. To log in, enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a code. If you are a new user, you will need to create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information.
4. After completing the above steps, you will be prompted to open the NordVPN app. Agree always to allow Nord Account and grant access to the app.
5. After a successful login, you will see the main NordVPN application window.Here, you can find NordVPN servers and navigate in the map itself, search bar, or specialty section.
## Connecting to servers
1. The Quick Connect button in the top-right corner will automatically connect you to a server.
2. To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
3. All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a Country.
4. To connect to a specific country, click on it.
## NordVPN features menu
### Map
* Map - here, you can find and navigate NordVPN servers in the map itself, search bar, or specialty section
### Threat Protection Pro™/Threat Protection
* Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, Threat Protection Pro™ can work without an active VPN connection. Learn more about[ Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
* The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
* [Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load up a specified set of configurations, including server number, type, protocol, and more. You can configure your settings to experience a smooth session, for e.g., so that a streaming service or a game loads up instantly!
#### How to set up presets?
Start at the preferences page. You can either edit an existing preset or create a new one by clicking Add new.Let's build it from scratch. After pressing Add new, you will see a menu with the settings you can use. Give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type.Depending on the server availability, you may also have the choice of selecting a specific region.Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen. If you press Add link button, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you're done, press Save preset, and it will be added to the main screen.
### Statistics
* Statistics show you more information about your connection.
### Settings
To change application settings and find various features click on the gear icon at the bottom-left corner of the app:
* Settings tab displays the NordVPN app settings.
### Quick Help
* Here you can find your connection logs, a direct to our Help Center, or our customer support email.
## NordVPN settings
### General
* Launch the app on computer startup — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — this option will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
* When using an untrusted network — toggle to automatically be connected to a VPN when you're connected to a network that is not added to a Trusted network list.
* Connect to — you can select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
* [Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
* Advanced Kill Switch is an additional layer of security that can be enabled to prevent WebRTC leaks. However, it functions separately from the system-wide Internet Kill Switch. Read [more information about Kill Switch](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work).
* Stay invisible on a local network — this will let you [keep your device invisible on an unsafe local network](https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS).
### Appearance
* Appearance settings let you add an application to your dock and menu bar. Also, it lets you choose between dark and light modes.
### Other Apps
* Other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products. As well as a scannable QR code that directly leads you to the NordVPN mobile app download.
### Account
* Account section shows your NordVPN profile and subscription information. Here you’ll also find links to [NordVPN Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa8kGjEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEsuykeEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDkyMzk1NDAzOTIxLUluc3RhbGxpbmctTm9yZFZQTi1BcHAtU3RvcmUtdmVyc2lvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCQ%3D%3D--a7c172561a0ecbddc0d1c8a346f3eb69d145d2e5
|
How to set up dedicated IP
|
NordVPN’s Dedicated IP feature provides a unique, static IP address that ensures reliable access and improved privacy. Unlike shared IPs, this one is solely yours, making it perfect for services that require a fixed IP. Learn more about [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on our website.If you have purchased a dedicated IP, you can easily set it up through your NordVPN account by following these steps:
1. Log in to your Nord Account:
2. Once logged in, select the NordVPN button located in the upper-left section on your dashboard:
3. If your dedicated IP is not yet ready to use, you will see a setup required warning in the dedicated IP tab:
4. Click the set up dedicated IP button:
5. Press the preferred IP address location drop-down menu:
6. Next, select you wanted dedicated IP location from the drop-down menu:
7. When you select your preferred location, click the set up dedicated IP button:
8. You will be assigned an IP address in the country that you’ve chosen:
9. You should now see your assigned IP address in the dedicated IP tab:
Once this is done, you have successfully set up the NordVPN dedicated IP. You can now proceed with connecting to a dedicated IP on your device:
* Connect to a dedicated IP server on Windows
* Connect to a dedicated IP server on Linux
* Connect to a dedicated IP server on macOS
* Connect to a dedicated IP server on iOS
* Connect to a dedicated IP server on Android
If you experience any issues or have additional questions, do not hesitate to submit a request to our customer success team.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBECcjS7EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG8ysPlEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwNTk1MjQ4MDcxMTg1LUhvdy10by1zZXQtdXAtZGVkaWNhdGVkLUlQBjsIVDoJcmFua2kH--11c26041c062109cf8d70829b65b3f0320dea03e
|
Switching protocol to OpenVPN UDP or TCP - macOS
|
1. Click on the gear icon in the bottom left corner of the app window.
2. Select the General tab, and under VPN Protocol, select the OpenVPN (UDP) or OpenVPN (TCP) protocol.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEcI1IeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG8ysPlEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzE5OTIxNDM2MzUxNTA1LVN3aXRjaGluZy1wcm90b2NvbC10by1PcGVuVlBOLVVEUC1vci1UQ1AtbWFjT1MGOwhUOglyYW5raQg%3D--6960802bc5b192069e5d6a7610b0b75fde816534
|
How to connect to your dedicated IP on iOS
|
A NordVPN dedicated IP is a unique IP address assigned solely to a specific server, ensuring it's not shared with any other device or network. With the NordVPN dedicated IP, you get improved connection speeds, reduced CAPTCHA requests, and enhanced security through exclusive accessibility.
In this tutorial, you will learn how to locate and connect to your purchased and assigned NordVPN dedicated IP.
The dedicated IP server category is available only with OpenVPN (UDP) and OpenVPN (TCP) protocols.
In order to connect, double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in your Nord Account.
## Connecting to your NordVPN dedicated IP on iOS
To connect to your NordVPN dedicated IP on your iOS device, follow along to the steps below:
1. Open your NordVPN app.
2. [Enable the OpenVPN (UDP) or ](https://support.nordvpn.com/Connectivity/iOS/1490186412/Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-on-iOS.htm)OpenVPN (TCP) protocol.
3. In the homepage, scroll to specialty servers:
4. Tap dedicated IP:
5. Tap on your dedicated IP to connect:
Alternatively, you can connect by typing in your dedicated IP address into the search bar. To get connected using this method, follow the steps below:
1. Type your dedicated IP into the search bar:
2. Tap your dedicated IP to connect:
After completing the steps, you will have connected to your dedicated IP successfully. If you wish to test your connection, visit [NordVPN's DNS leak checker website](https://nordvpn.com/dns-leak-test/).
Please be aware that your email will be linked to that dedicated IP address.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJG%2BTJjmEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG8ysPlEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJRL2hjL2VuLXVzL2FydGljbGVzLzE5NjgyMDk1MzE2NjI1LUhvdy10by1jb25uZWN0LXRvLXlvdXItZGVkaWNhdGVkLUlQLW9uLWlPUwY7CFQ6CXJhbmtpCQ%3D%3D--ac8297eae41622463683ee56817c1ff848ce2f01
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NordVPN not connecting on Mac
|
There are several reasons why you may be having trouble connecting to [NordVPN on your macOS](https://nordvpn.com/download/mac/) device. These include issues with your account status or app configuration. Here's how you can troubleshoot your connection on macOS:
1. First, check for any [issues with your account](https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active).
2. Second, try [switching to the TCP](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS) connection protocol. Here's how:
1. Click on the gear icon at the bottom left corner of the app.
2. Select the General tab. Under VPN Protocol, select the OpenVPN (TCP) protocol.
3. If that doesn't help, try [changing your DNS servers](https://support.nordvpn.com/hc/en-us/articles/19921173364113-How-to-change-your-DNS-servers-on-macOS) to Cloudflare DNS (1.1.1.1 and 1.0.0.1) (Note: these DNS servers are not provided by NordVPN, so they should be used at your discretion).
4. Additionally, try using [Obfuscated Servers](https://nordvpn.com/features/obfuscated-servers/). You can locate the Obfuscated Servers under the Specialty Servers section after switching to the TCP protocol.
5. In case of a Keychain pop-up, type in your system password to connect.If it does not disappear after clicking the "Allow" or if the "Always allow" button is not even clickable, please follow this guide to unlock the keychain.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEsuykeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJG8ysPlEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzE5OTIwNzU4NDUxMzQ1LU5vcmRWUE4tbm90LWNvbm5lY3Rpbmctb24tTWFjBjsIVDoJcmFua2kK--676a1451c26b43f95a739edff3a8a18d823bfe95
|
NordVPN not connecting on Mac
|
There are several reasons why you may be having trouble connecting to [NordVPN on your macOS](https://nordvpn.com/download/mac/) device. These include issues with your account status or app configuration. Here's how you can troubleshoot your connection on macOS:
1. First, check for any [issues with your account](https://support.nordvpn.com/hc/en-us/articles/19602526121489-Making-sure-your-account-is-active).
2. Second, try [switching to the TCP](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS) connection protocol. Here's how:
1. Click on the gear icon at the bottom left corner of the app.
2. Select the General tab. Under VPN Protocol, select the OpenVPN (TCP) protocol.
3. If that doesn't help, try [changing your DNS servers](https://support.nordvpn.com/hc/en-us/articles/19921173364113-How-to-change-your-DNS-servers-on-macOS) to Cloudflare DNS (1.1.1.1 and 1.0.0.1) (Note: these DNS servers are not provided by NordVPN, so they should be used at your discretion).
4. Additionally, try using [Obfuscated Servers](https://nordvpn.com/features/obfuscated-servers/). You can locate the Obfuscated Servers under the Specialty Servers section after switching to the TCP protocol.
5. In case of a Keychain pop-up, type in your system password to connect.If it does not disappear after clicking the "Allow" or if the "Always allow" button is not even clickable, please follow this guide to unlock the keychain.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEsuykeEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFHoivZEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJEL2hjL2VuLXVzL2FydGljbGVzLzE5OTIwNzU4NDUxMzQ1LU5vcmRWUE4tbm90LWNvbm5lY3Rpbmctb24tTWFjBjsIVDoJcmFua2kG--138202fd59c33e997b3acaaa07d37d0e2039d9dc
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