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Connect to NordVPN using Linux Terminal
|
Note: We have a separate set of instructions on how to set up the NordVPN application for Linux, and you can download NordVPN for Linux here.
Please note that since Linux has a lot of different distributions, the configuration interfaces may vary.
1. Open Terminal (keyboard shortcut: Ctrl + Alt + T).
2. Disable IPV6. Click here to learn how.
3. Only after disabling IPV6, install the OpenVPN client by entering:
* sudo apt-get install openvpnYou may be asked to enter your user password to confirm your identity.
4. Navigate to the OpenVPN configuration directory with the command:
* cd /etc/openvpn
5. Download the OpenVPN configuration files with the command:
* sudo wget https://downloads.nordcdn.com/configs/archives/servers/ovpn.zipIn case you get ERROR: The certificate of `nordvpn.com’ is not trusted., install the ca-certificates package with the command:
* sudo apt-get install ca-certificates
6. If you do not have the unzip package installed, download it by typing:
* sudo apt-get install unzip
7. Extract ovpn.zip with the command:
* sudo unzip ovpn.zip
8. Remove the files you will no longer use:
* sudo rm ovpn.zip
9. Enter the directory where the server configurations are located. These folders are named either ovpn_udp or ovpn_tcp:
* cd /etc/openvpn/ovpn_udp/
* cd /etc/openvpn/ovpn_tcp/
10. To see the list of all available servers, enter the following command:
* ls -al
11. Choose a server to connect to.For this tutorial, we used us2957.nordvpn.com, but you should connect to the server suggested to you at the [NordVPN server recommendation tool](https://my.nordaccount.com/dashboard/nordvpn/manual-configuration/server-recommendation/). You can find the server hostname right under the server title.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
1. Start OpenVPN with a chosen configuration by entering one of the following commands:
* sudo openvpn [file name]
* sudo openvpn us2957.nordvpn.com.udp.ovpn
* sudo openvpn /etc/openvpn/ovpn_udp/us2957.nordvpn.com.udp.ovpn
2. OpenVPN will ask you for your credentials. Enter your NordVPN service credentials.
1. You have successfully connected to VPN. To disconnect, open Terminal and press Ctrl + C on your keyboard.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHPZf1WEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHbcPygEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzIwMTY0ODI3Nzk1MzQ1LUNvbm5lY3QtdG8tTm9yZFZQTi11c2luZy1MaW51eC1UZXJtaW5hbAY7CFQ6CXJhbmtpCQ%3D%3D--5e2354624dce645f846435d6c50a1471ba43e24d
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Connect to NordVPN (IKEv2/IPSec) on Windows
|
The IKEv2/IPSec connection is one of the alternative methods to connect to NordVPN servers on your Windows PC. This is the preferred connection method among privacy enthusiasts because the IKEv2/IPSec security protocol is currently one of the most advanced on the market. That said, this manual setup lacks the additional features of the native NordVPN app and is a bit more complicated to set up.
Note: The Windows system configuration downgrades the cipher to the weaker 3DES-CBC encryption.Disclaimer: This connection method will require you to add the certificate to Trusted Root Authorities, which will apply to all certificates. This may put your system at the risk of an MITM attack if someone gets the private key of that certificate. While our private keys are completely secure and the chances of anything bad happening are very small, we recommend this connection method only if you cannot connect using our native app or other alternative way.To use this connection method, the only file you need to download and install is the NordVPN digital certificate. The connection application itself is already a part of Windows.
## Configuring the NordVPN digital certificate
1. Download the NordVPN certificate.Note: Your browser may try to save the file in its own certificate location or open it immediately. Make sure to download the file instead of just opening it. In Firefox, right-click the link above and select "Save link as." In Internet Explorer, select "Save" instead of "Open.” Chrome will download the file correctly. Double-click the “root.cer” file that you have just downloaded.
2. Click "Open."
3. Click "Install certificate."
4. Select "Local Machine" and click "Next."
5. Select “Place all certificates in the following store” and click “Browse.”
6. Select “Trusted root certification authorities.” Click “Ok” and then “Next.”
7. Click "Finish."
8. Click "Ok" in both the following windows.
9. Open the “Run” box by pressing the “Windows” key and the “R” key together on your keyboard. Type “certmgr.msc” in the “Run” box to open the certificates management tool.
10. Go to “Trusted root certification authorities,” open “Certificates,” and find the “NordVPN Root CA” file.
11. Right-click on the “NordVPN Root CA” file and select “Properties.”
12. Check the “Enable only for the following purposes” option and uncheck all the boxes except for the “Server authentication” box.
## 
13. Click "Ok" and "Apply."
## Setting up a VPN connection:
1. 1. Open the Windows “Start” menu and type “control panel” in the search bar. In the search results, click on “Control panel.”
2. Open the “Network and Internet” section.
3. Click on “Network and sharing center.”
4. Click "Set up a new connection or network."
5. Click “Connect to a workplace” and hit “Next.”
6. If asked "Do you want to use a connection that you already have?", select “No, create a new connection” and click “Next.”
7. Click “Use my Internet connection (VPN).”
8. In the “Internet address” field, type the hostname of the server suggested to you in your NordAccount server recommendation tab.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. 1. Open the “Network and sharing center” again and click “Change adapter settings.”
2. Right-click the adapter with the name you’ve just created, click “Properties,” and go to the “Security” tab.
3. Make sure the configuration is as follows:
Type of VPN: “IKEv2” Data encryption: “Require encryption (disconnect if server declines)” Authentication: “Use Extensible Authentication Protocol(EAP)” (select “EAP-MSCHAP v2” in the drop-down menu.)
4. Open the “Networking” tab and uncheck the “Internet Protocol Version 6 (TCP/IPv6)” box.
5. Click "Ok."
6. In the system tray located in the bottom-right corner of the screen, click on either the Wi-Fi or Ethernet connection icon and click “Network & internet settings.”
7. In the left sidebar of the settings, select “VPN,” find your created IKEv2 connection, and click on “Advanced options.”
8. Click "Edit" and enter your NordVPN service username and password from the NordVPN manual setup Service Credentials tab.
1. 1. Paste the service credentials to the Username and password windows and save it.
2. Click on the network icon again in the system tray in the bottom-right corner of the screen and click “Connect” under “NordVPN IKEv2.”
3. That’s it — you should now be connected.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEZqUcdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHbcPygEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJQL2hjL2VuLXVzL2FydGljbGVzLzE5OTE2OTY1NjE2MDE3LUNvbm5lY3QtdG8tTm9yZFZQTi1JS0V2Mi1JUFNlYy1vbi1XaW5kb3dzBjsIVDoJcmFua2kK--5f8e658f86257883b8f8abc0d3e9d2690e8e7fe4
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Switching protocol to OpenVPN UDP or TCP
|
Some NordVPN server categories, found under the specialty server section, are available only while using OpenVPN UDP or TCP protocols.
Currently, these categories are Double VPN and a part of our obfuscated Servers. This article contains a list of instructions on how to switch your connection protocol on various platforms.
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20465699170321-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-iOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20465783529233-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-on-Linux)
|
https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP
|
What is MFA, and how to enable it
|
[Multi-factor authentication](https://nordvpn.com/blog/what-is-multi-factor-authentication/) (MFA) is a security mechanism used to verify the identity of a user by requiring the presentation of two or more authentication factors: password, PIN, token, USB security key, fingerprint, or facial recognition.
There are two MFA options for Nord Account:
* You may use authenticator applications to generate a code, such as [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en_US&gl=US), [Microsoft Authenticator](https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=lt&gl=US), [Authy](https://play.google.com/store/apps/details?id=com.authy.authy&), or any other. Any one of those apps will create a code that you must enter whenever accessing Nord Account. The code changes every 30 seconds.
* A second option is to use a security key. It can be a Bluetooth, NFC, or USB security key that will hold a unique PIN and ensure effortless access only for you. Nord Account supports USB security keys certified by FIDO2. That includes the Security Key series, Yubikey 5 series, iePass FIDO K44, MultiPass FIDO K25, ePass FIDO NFC K9 and K35, BioPass FIDO K26 and K27, and others.
## How to enable MFA for your Nord Account?
1. Log into your [Nord Account](https://nordaccount.com/).
2. If you are using a desktop device, click on your account name in the top right corner and choose Account Settings. Switch to a Multi-factor authentication (MFA) section, and click on Manage MFA.On a mobile device, tap on the free line sign, scroll down to the bottom of the menu, where you find Account Settings, select Multi-factor authentication and tap on manage MFA.
3. On both, desktop and mobile, you will be asked to verify your email address. To do so, enter the verification code you have received to your NordVPN account associated email to verify it.
4. From there, select Set up next to the Authenticator app.
5. This action will generate your QR code and key. Open your mobile authentication application (such as Duo Mobile, Authy, etc.) and scan the QR code or manually enter the key. Once your account is saved in the authenticator application, return to the Nord Account website and click Continue.
6. Enter the MFA code generated by your mobile authentication application.
7. Before finishing the MFA setup, make sure to [save your backup codes](https://support.nordvpn.com/hc/en-us/articles/30047757775249-NordVPN-MFA-backup-codes) here. When done, click Continue.
### As another option, you can use a security key to add MFA feature.
1. Choose set up next to the Security key option in your Nord Account settings.
2. Follow the steps shown. Setup steps may differ depending on the security key.
3. Once you have finished the setup, a physical security key will be needed to log into your Nord Account.
4. In the end, you will be suggested to log out from all devices. We strongly recommend doing that so that all of your devices that are used with Nord Account would be instantly protected with MFA.
|
https://support.nordvpn.com/hc/en-us/articles/19442299167889-What-is-MFA-and-how-to-enable-it
|
How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
|
https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support
|
Firefox does not open .onion websites
|
If you are using Firefox while connected to our [Onion over VPN servers](https://nordvpn.com/features/onion-over-vpn/), you may be unable to open .onion websites, which are hosted on the Onion network. To enable your browser to open them, please follow these instructions:
1. Launch Firefox web browser, type about:config in the address bar and press Enter.
2. After clicking on the “I’ll be careful, I promise” button, proceed to Firefox advanced settings manager.
3. In the search box type network.dns.blockDotOnion to find the setting we need.
4. Make sure the value of this setting is set to false. If the value is true, then double-click on this setting to switch it back to false.
5. That’s it. Now Firefox will be able to open all sites that operate using the .onion top level domains.
|
https://support.nordvpn.com/hc/en-us/articles/20283644947089-Firefox-does-not-open-onion-websites
|
Switching protocol to OpenVPN UDP or TCP
|
Some NordVPN server categories, found under the specialty server section, are available only while using OpenVPN UDP or TCP protocols.
Currently, these categories are Double VPN and a part of our obfuscated Servers. This article contains a list of instructions on how to switch your connection protocol on various platforms.
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20465699170321-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-iOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20465783529233-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-on-Linux)
|
https://support.nordvpn.com/hc/en-us/articles/20465552867345
|
What is NordLynx
|
[NordLynx](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) is NordVPN’s revolutionary technology built around the WireGuard® VPN protocol. It helps you connect to NordVPN servers faster and improves your VPN connection speeds without compromising security or privacy.
NordLynx is much faster than OpenVPN and other VPN protocols, making it a clear upgrade for everyday security. In fact, NordLynx’s [speed test results](https://nordvpn.com/blog/nordlynx-protocol-wireguard/) are among the highest of all commercial VPNs.
To use NordLynx with the NordVPN app for your device, follow the tutorial for your OS below.
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20398711101329-How-can-I-use-NordLynx-in-the-NordVPN-app-for-Linux)
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19919637268625-Using-NordLynx-in-the-NordVPN-app-Windows)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20459436694801-How-can-I-use-NordLynx-in-the-NordVPN-app-for-iOS)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19925285940497-How-can-I-use-NordLynx-in-the-NordVPN-app-for-macOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/20465306064145-Using-NordLynx-in-the-NordVPN-app-for-Android)
If you want to eliminate NordLynx from your VPN connection, simply change to a [different VPN protocol](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) in your NordVPN settings.
Please be aware that the WireGuard protocol is still under development. While we are confident in our implementation, WireGuard itself may still contain some unresolved bugs, so use it with caution.
WireGuard is a registered trademark of Jason A. Donenfeld.
|
https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx
|
Switching protocol to OpenVPN UDP or TCP
|
Some NordVPN server categories, found under the specialty server section, are available only while using OpenVPN UDP or TCP protocols.
Currently, these categories are Double VPN and a part of our obfuscated Servers. This article contains a list of instructions on how to switch your connection protocol on various platforms.
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows)
* [Android](https://support.nordvpn.com/hc/en-us/articles/19973901502609-Switching-protocol-to-OpenVPN-UDP-or-TCP-Android)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19921436351505-Switching-protocol-to-OpenVPN-UDP-or-TCP-macOS)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20465699170321-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-iOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20465783529233-Switching-connection-protocol-to-OpenVPN-UDP-or-TCP-on-Linux)
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFAAgKdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTrFa3EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJPL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1NTUyODY3MzQ1LVN3aXRjaGluZy1wcm90b2NvbC10by1PcGVuVlBOLVVEUC1vci1UQ1AGOwhUOglyYW5raQY%3D--87433f69736afea1473ef26ea487ab34c85a2e4b
|
Does NordVPN have servers in the Philippines?
|
NordVPN has virtual servers in the Philippines.
Physical servers usually have limited server infrastructure, whereas virtual servers are an optimal solution, providing speeds and connection quality equal to those of a physical server. Learn more by reading our [article on virtual servers](https://nordvpn.com/blog/new-nordvpn-virtual-servers/).
|
https://support.nordvpn.com/hc/en-us/articles/20912003363985-Does-NordVPN-have-servers-in-the-Philippines
|
How to start using NordVPN
|
If you are interested in starting to use the NordVPN service but are unsure how to do so, this article will introduce you to the steps needed to begin using NordVPN today.
In this article we will cover:
* [Downloading NordVPN](
* [Installing NordVPN](
* [Purchasing a NordVPN plan](
* [Connecting to NordVPN](
* [Connecting to NordVPN on Linux](
* [Additional NordVPN features](
## Downloading NordVPN
To begin using NordVPN, you will first need to download the application for your respective device:
* Download the NordVPN application for Windows
* Download the NordVPN application for macOS
* Download the NordVPN application for Linux
* Download the NordVPN application for Android
* Download the NordVPN application for iOS
## Installing NordVPN
If you are not sure how to install and set up the application, choose the OS you're going to use and follow one of the guides below:
* Learn how to install NordVPN on Windows 7 and 8.1
* Learn how to install NordVPN on Windows 10 and 11
* Learn how to install NordVPN on macOS
* Learn how to install NordVPN on Linux
* Learn how to install NordVPN on Android
* Learn how to install NordVPN on iOS
Once the application has been set up, you need to purchase the desired plan.
## Purchasing a NordVPN plan
The following article will introduce you to [NordVPN Plans and Prices](https://support.nordvpn.com/hc/en-us/articles/19744251757841-Plans-and-prices-of-NordVPN-service). And if you're uncertain how to proceed with the purchase, read the article on [purchasing a NordVPN subscription](https://support.nordvpn.com/hc/en-us/articles/19478048190481-How-to-purchase-a-NordVPN-subscription).
Once you have an active subscription, you need to connect to NordVPN.
## Connecting to NordVPN
In order to connect to NordVPN, follow along below:
1. Use the quick connect button:Alternatively, you can use the dots on the map to connect to specific locations.
2. Click the dot in a country:Lastly, you may also use the search bar.
3. Type in the name of the country you would like to connect to:
### Connecting to NordVPN on Linux
To connect on a Linux device, you will need to type in the following commands :
```
nordvpn connect
```
```
nordvpn c
```
To connect to specific servers, use:
```
nordvpn connect <country_code server_number>
```
(eg. nordvpn connect uk715)
Follow our article on how to [connect to NordVPN using Linux Terminal](https://support.nordvpn.com/hc/en-us/articles/20164827795345-Connect-to-NordVPN-using-Linux-Terminal).
That's it! Now you can begin using the app and investigating the different features.
## Additional NordVPN features
Here you can find some articles covering NordVPN's features:
* [Different NordVPN server categories explained](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained)
* [NordVPN Kill Switch: how does it work](https://support.nordvpn.com/hc/en-us/articles/19509682644369-NordVPN-Kill-Switch-how-does-it-work)
* [What is Threat Protection Pro™ and Threat Protection?](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection)
* [Dedicated NordVPN IP addresses](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFpIBV0EjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTrFa3EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJBL2hjL2VuLXVzL2FydGljbGVzLzIwMjg5Nzc5OTUyMDE3LUhvdy10by1zdGFydC11c2luZy1Ob3JkVlBOBjsIVDoJcmFua2kH--9ed6329f67269891497d84404c0e6691b3e1ed70
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How to set up NordVPN with qBittorrent?
|
Configure your NordVPN qBittorrent proxy settings to use the qBittorrent client with the NordVPN proxy.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFAdj1eEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTrFa3EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzIwMTk1OTY3Mzg1NzQ1LU5vcmRWUE4tcHJveHktc2V0dXAtZm9yLXFCaXR0b3JyZW50BjsIVDoJcmFua2kI--546a571fedb2d98c4c5b126a6bc6dee711b404e2
|
NordVPN proxy setup for qBittorrent
|
NordVPN works with qBittorrent and most other peer-to-peer platforms, so usually there’s no need for a proxy.
If for some reason you cannot use the [NordVPN app](https://nordvpn.com/download/) but still want to access qBittorrent safely, set up a proxy for qBittorrent by connecting to [NordVPN servers](https://nordvpn.com/servers/).
Note that NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
## How to set up NordVPN with qBittorrent?
Configure your NordVPN qBittorrent proxy settings to use the qBittorrent client with the NordVPN proxy.
1. Open qBittorrent.
2. Navigate to the application preferences by clicking Tools > Options. Alternatively, press Alt + O on your keyboard.
3. Select Connection.
4. Locate the Proxy server section and fill in the following information:• Type: SOCKS5• Host: Address of the proxy server of your choiceChoose from this list of servers:amsterdam.nl.socks.nordhold.netatlanta.us.socks.nordhold.netdallas.us.socks.nordhold.netlos-angeles.us.socks.nordhold.netnl.socks.nordhold.netse.socks.nordhold.netstockholm.se.socks.nordhold.netus.socks.nordhold.netnew-york.us.socks.nordhold.netsan-francisco.us.socks.nordhold.netdetroit.us.socks.nordhold.net
* Port: 1080
* Select the Use proxy for peer connections and the Authentication checkboxes.
* Username: Your NordVPN service username
* Password: Your NordVPN service password
* You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
1. Click Set up NordVPN manually.
2. You will receive a verification code in your email that you use for NordVPN services. Type the code in: 
3. Copy the credentials using the “Copy” buttons on the right:
1. Click Apply and OK to save the changes.
## How to check if your proxy setup is working
You’ve connected to a NordVPN server via SOCKS5 proxy. But just to be sure, let’s check whether it is working correctly.
1. Visit the [ipleak.net](https://ipleak.net/) website.
2. Scroll down to the Torrent Address detection section, click Activate, and click this Magnet Link.
3. A new window will show up, prompting you to open qBittorrent. Select Open qBittorrent.Important: keep ipleak.net open.
4. When qBittorrent is open, click OK to add the torrent.
5. While the torrent is downloading metadata, return to the ipleak website.
6. Under Torrent Address detection, you should see the IP address of your chosen proxy server.If no address is showing, click the Refresh button to update the results.
If you see the NordVPN server IP address, it means that qBittorrent is downloading files through the NordVPN SOCKS5 proxy server and your downloads are secured!
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJFAdj1eEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTrFa3EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzIwMTk1OTY3Mzg1NzQ1LU5vcmRWUE4tcHJveHktc2V0dXAtZm9yLXFCaXR0b3JyZW50BjsIVDoJcmFua2kI--546a571fedb2d98c4c5b126a6bc6dee711b404e2
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NordVPN proxy setup for BitTorrent
|
When you connect to NordVPN’s servers, you can use BitTorrent and most other peer-to-peer platforms. But if you want to avoid using the [NordVPN app](https://nordvpn.com/download/), setting up a VPN proxy is the next best thing.
Note that NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
## How to set up NordVPN with BitTorrent
1. Open BitTorrent.
2. In the menu bar, click Option > Preferences. Alternatively, press Ctrl + P on your keyboard.
3. Select the Connection section.
4. Under Proxy Server, from the Type dropdown, select Socks5.
5. In the Proxy field, enter an address of a selected proxy server.Here is a list of servers you can choose from:amsterdam.nl.socks.nordhold.netatlanta.us.socks.nordhold.netdallas.us.socks.nordhold.netlos-angeles.us.socks.nordhold.netnl.socks.nordhold.netse.socks.nordhold.netstockholm.se.socks.nordhold.netus.socks.nordhold.netnew-york.us.socks.nordhold.netsan-francisco.us.socks.nordhold.netdetroit.us.socks.nordhold.net
6. In the Port field, type in 1080.
7. Select the following checkboxes:
* Authentication
* Use proxy for hostname lookups
* Use proxy for peer-to-peer connections
* Disable all local DNS lookups
* Disable features that leak identifying information
* Disable connections unsupported by the proxy
8. Enter your authentication details.Username: NordVPN service usernamePassword: NordVPN service passwordYou can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/):
1. Click Set up NordVPN manually.
2. You will receive a verification code in your email that you use for NordVPN services. Type the code in: 
3. Copy the credentials using the “Copy” buttons on the right:
9. Click Apply and OK to save changes.
## How to check if your proxy setup is working
1. Visit the [ipleak.net](https://ipleak.net/) website.
2. Scroll down to the Torrent Address detection section, click Activate, and click this Magnet Link.
3. A new window will show up, prompting you to open BitTorrent. Select Open BitTorrent.Important: keep ipleak.net open.
4. Once BitTorrent opens, click OK to add the torrent.
5. While the torrent is downloading metadata, return to the ipleak website.
6. Under Torrent Address detection, you should see the IP address of your chosen proxy server.If no address is showing, click the Refresh button to update the results.
You should find that BitTorrent is securely downloading files via the NordVPN SOCKS5 proxy server you selected.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJExIOacEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTrFa3EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzIwNDY1MDg1MDY3NjY1LU5vcmRWUE4tcHJveHktc2V0dXAtZm9yLUJpdFRvcnJlbnQGOwhUOglyYW5raQk%3D--1fd1083066cb742b8613ac61057df94886c5371b
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Change your DNS servers on Windows
|
Here's how you can change the DNS servers on...
* [Windows 7,8.1,10](https://support.nordvpn.com/Connectivity/Windows/1088041672/Change-your-DNS-servers-on-Windows.htm#Windows%207,8.1,10)
* [Windows 11](https://support.nordvpn.com/Connectivity/Windows/1088041672/Change-your-DNS-servers-on-Windows.htm#Windows%2011)
## Windows 7,8.1,10
1. Right-click the network icon (or the Wi-Fi icon if you are connected to Wi-Fi) in the taskbar notification area and select Network and Sharing Center.
2. Select Change adapter options.
3. Right-click the TAP-NordVPN Windows adapter V9 and choose Properties.
4. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
5. Select Use the following DNS server addresses and enter NordVPN's DNS addresses:Preferred DNS server: 103.86.96.100Alternate DNS server: 103.86.99.100
6. Repeat steps 3-5 for your physical network adapter, which will be called Ethernet or Wi-Fi (depending on which one you use).
And you're done! The DNS servers should have now been successfully set.
## On Windows 11
1. At the bottom of your screen, find and press on the magnifying glass icon. 
2. A window with a search bar will appear. Type in "Manage Network Adapter Settings" and open the matching result.
3. Find TAP-NordVPN Windows adapter V9, and click on it. More details will appear, including the option to "View additional properties". Press it. 
4. Next to "DNS server assignment" press the "Edit" button. 
5. In the small pop-up box, select "Manual".
6. Now, adjust the settings as follows:IPv4 turned ONPreferred DNS: 103.86.96.100Alternate DNS: 103.86.99.100IPv6 turned OFFThen, press Save.7. Repeat steps 3-6 for your physical network adapter, which will be called Ethernet or Wi-Fi (depending on which one you use)
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBF4VlwdEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJFTrFa3EToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJJL2hjL2VuLXVzL2FydGljbGVzLzE5OTE3MzEyNTIyMjU3LUNoYW5nZS15b3VyLUROUy1zZXJ2ZXJzLW9uLVdpbmRvd3MGOwhUOglyYW5raQo%3D--b7fbc921833e02f3e6d135b73855a92fe6acb3d4
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GL.iNet setup with NordVPN
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This tutorial is designed to help you set up your GL.iNet with a VPN. We will explain how to connect the GL.iNet router to NordVPN using the OpenVPN protocol.
The following changes have to be made in the web configuration panel of your router, which you can access by entering the local IP of your router in your web browser. The local IPs are 192.168.1.1 or 192.168.0.1 by default on most routers. You can access these by opening http://192.168.1.1 or http://192.168.0.1 in your browser. The default IP, username, and password can also be found in the user manual of your router.
1. Firstly, you will have to download the OpenVPN manual connection files.
Follow the steps below to find the manual connection configuration files:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the OpenVPN configuration files tab.
4. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
5. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
2. Access your device via the WebGUI. The GL.iNet IP address is 192.168.8.1 by default.
3. Once you are in the admin panel, go to “VPN” > “OpenVPN client” > “Add a new OpenVPN configuration.”
4. Upload the previously downloaded .ovpn file.
5. A new window will pop up, asking you to specify your NordVPN service credentials.
Paste your credentials and click "Submit."
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
6. Click "Connect" to enable the OpenVPN connection.
7. Once connected, you will see your connection status, including your new IP address as well as received and sent data.
8. Congratulations! You are now connected to NordVPN.
|
https://support.nordvpn.com/hc/en-us/articles/20226926174225-GL-iNet-setup-with-NordVPN
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How to Set Up VPN on Asus Router
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Please note:
For a smooth experience, your router needs to be running OpenVPN 2.4.x. Here's how to [check the OpenVPN version](https://support.nordvpn.com/hc/en-us/articles/20466863277969). If you have a newer Asus WRT firmware, [check this guide](https://support.nordvpn.com/hc/en-us/articles/20286376420753) on how to connect to a VPN.
ASUS RT-AC66U (non-B1) and RT-N66U routers are not supported by NordVPN service.
## How to set up an OpenVPN connection with NordVPN on your Asus router:
1. Log into the control panel of your Asus VPN router by typing 192.168.1.1 in the address bar of your browser. In case the specified IP address does not work, try 192.168.50.1 instead. Alternatively, enter router.asus.com or asusrouter.com instead of the IP address into the address bar. A window will pop up, asking you to enter your username and password. Unless you have changed your credentials, the default username is admin, and the default password is admin (or no password).
2. After logging into the Control Panel, select VPN in the left sidebar menu.
3. Click on the VPN Client tab at the top of the page.
4. Click the Add profile button at the bottom of the page.
5. In the pop-up window, select the OpenVPN tab and fill in the fields:Description: Give the connection any name you like.Username: Your NordVPN service username.Password: Your NordVPN service password.Auto reconnection: Yes.
1. Download the OpenVPN client configuration files.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. After downloading the files, go back to the control panel of your router and click Choose File in the pop-up window.
2. Navigate to the configuration file you have just downloaded and click Open.
3. Click Upload. You should see the message Complete! when the file has been uploaded successfully.
4. Leave the “Import the CA file or edit the .ovpn file manually” box unchecked and click OK.
5. In the VPN Client tab, you will see the created connection. Click Activate to connect your router to NordVPN. Please note that you can create only one OpenVPN connection.
6. A blue checkmark should appear in the Connection Status column, indicating that you are now connected to the VPN on the Asus router.
7. Your IP address and protection status will be visible at the top of the [nordvpn.com](https://nordvpn.com/) page. Please make sure to refresh the webpage, as it might be loaded from the cache. If you still don't see it, [clear the browser cache](https://nordvpn.com/blog/how-to-clear-your-cache/).To disconnect from NordVPN, click on the Deactivate button, which appears instead of the Activate button in the Connection column.
|
https://support.nordvpn.com/hc/en-us/articles/20194412700305-How-to-Set-Up-VPN-on-Asus-Router
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Does NordVPN work on Android TV and Nvidia Shield?
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Yes, NordVPN works on Android TV and Nvidia Shield. You can follow the steps below about the installation process.
|
https://support.nordvpn.com/hc/en-us/articles/19928244437777-Installing-and-using-NordVPN-on-Android-TV-or-Nvidia-Shield
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Installing and using NordVPN on Android TV or Nvidia Shield
|
If you would like to use NordVPN on your Android TV or Nvidia Shield, this guide with assist you to correctly install the NordVPN app on these devices. This article will cover the following points:
* [Does NordVPN work on Android TV and Nvidia Shield?](
* [How to set up a VPN on Nvidia Shield and Android TV](
* [How to use a VPN on Nvidia Shield and Android TV](
## Does NordVPN work on Android TV and Nvidia Shield?
Yes, NordVPN works on Android TV and Nvidia Shield. You can follow the steps below about the installation process.
## How to set up a VPN on Nvidia Shield and Android TV
1. [ Download the NordVPN app for Android TV ](https://nordvpn.com/download/android-tv/) from our website and install it. You can also find NordVPN on the [ Google Play ](https://play.google.com/store/apps/details?id=com.nordvpn.android&hl=en)store.
2. Once the application has finished installing, open the NordVPN app. You will see the application's main menu. Select log in to use your existing NordVPN account or sign up to create a new one: 
* If you have clicked sign up, you will see a QR code. Scan it with your smartphone and wait for the Nord Account page to load. Once the page has loaded, complete the registration process: 
3. Log in to NordVPN on your TV with your account. Like in the screenshot below, you will receive a number for [ remote validation ](https://nordaccount.com/remote) on your phone, laptop, or PC. Alternatively, you can simply scan the QR code: 
4. You may be greeted with a few warning messages. These are default Android warning messages for VPN connections — it is safe to continue. In some cases, you may be required to mark a checkbox in the popup window.  
## How to use a VPN on Nvidia Shield and Android TV
The NordVPN app is easy to use. In this section, we will explore how to connect to NordVPN servers on your Nvidia Shield or Android TV and go through the app’s settings.
1. Press quick connect on the main screen to let our smart algorithm automatically pick the best server for your needs: 
2. You can click any country button in the all countries section to quickly connect to a NordVPN server for the selected country: 
3. In the specialty servers section, you will find P2P, Obfuscated, Dedicated IP, Double VPN, and Onion Over VPN servers. 
4. In settings, you can check your subscription status, set up auto-connect, or select the settings sub-menu to control your NordVPN features (such as enabling/disabling Threat Protection, switching VPN protocols, enabling local network discovery, and setting up a custom DNS):  
5. The split tunneling section lets you choose which apps bypass your VPN connection: 
After following the guide above, you will be able to use NordVPN on your Android TV and your Nvidia Shield. If you experience any issues while installing NordVPN on these devices, feel free to [contact our support team ](https://nordvpn.com/contact-us/)for further assistance.
|
https://support.nordvpn.com/hc/en-us/articles/19928244437777-Installing-and-using-NordVPN-on-Android-TV-or-Nvidia-Shield
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pfSense 2.4.4 VPN setup
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Please note: if you are using pfSense 2.4.5 you will need to follow this tutorial instead. Likewise, in case you have pfSense 2.5 use this tutorial instead.
## Here are the steps on how to set up OpenVPN on pfSense 2.4.4:
1. To set up VPN on pfSense 2.4.4, access your pfSense from your browser, then navigate to System > Certificate Manager > CAs. Select +Add.You should see this screen:
2. For this tutorial, we will configure our pfSense to connect to a server in the Netherlands, but you should connect to a suggested server.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
Fill in the fields as follows:Descriptive Name: NordVPN_NL120_CA (we are using this name for the sake of this manual — you can use any name you like)Method: Import an existing Certificate AuthorityCertificate data:
```
-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----
```
Press Save.3. Navigate to VPN > OpenVPN > Clients and press +Add.
4. Fill in the fields as follows:Disable this client: leave unchecked;Server mode: Peer to Peer (SSL/TLS);Protocol: UDP on IPv4 only (you can also use TCP in the case that you [experience issues with UDP](https://support.nordvpn.com/hc/en-us/articles/20347119467409-Issue-TLS-key-negotiation-failed-to-occur));Device mode: tun – Layer 3 Tunnel Mode;Interface: WAN;Local port: leave blank;Server host or address: the hostname of the server recommended to you (in our case, it’s nl120.nordvpn.com);Server port: 1194 (use 443 if you use TCP);Proxy host or address: leave blank;Proxy port: leave blank;Proxy Authentication: none;Description: Any name you like. We will use NordVPN.USER AUTHENTICATION SETTINGSUsername: Your NordVPN service usernamePassword: Your NordVPN service password in both fields.You can find your NordVPN service credentials (service username and service password) in the [Nord Account dashboard.](https://my.nordaccount.com/dashboard/nordvpn/)
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
Authentication Retry: leave unchecked.CRYPTOGRAPHIC SETTINGSTLS Configuration: CheckTLS Key:
```
-----BEGIN OpenVPN Static key V1-----e685bdaf659a25a200e2b9e39e51ff030fc72cf1ce07232bd8b2be5e6c670143f51e937e670eee09d4f2ea5a6e4e69965db852c275351b86fc4ca892d78ae002d6f70d029bd79c4d1c26cf14e9588033cf639f8a74809f29f72b9d58f9b8f5fefc7938eade40e9fed6cb92184abb2cc10eb1a296df243b251df0643d53724cdb5a92a1d6cb817804c4a9319b57d53be580815bcfcb2df55018cc83fc43bc7ff82d51f9b88364776ee9d12fc85cc7ea5b9741c4f598c485316db066d52db4540e212e1518a9bd4828219e24b20d88f598a196c9de96012090e333519ae18d35099427e7b372d348d352dc4c85e18cd4b93f8a56ddb2e64eb67adfc9b337157ff4-----END OpenVPN Static key V1-----
```
TLS Key Usage Mode: TLS AuthenticationPeer certificate authority: NordVPN_NL120_CAPeer Certificate Revocation list: do not defineClient certificate: webConfigurator default (59f92214095d8) (Server: Yes, In Use) (note that the numbers on your machine could be different)Encryption Algorithm: AES-256-GCMEnable NCP: Check the boxNCP Algorithms: AES-256-GCM and AES-256-CBCAuth digest algorithm: SHA512 (512-bit)Hardware Crypto: No Hardware Crypto AccelerationTUNNEL SETTINGSIPv4 tunnel network: leave blankIPv6 tunnel network: leave blankIPv4 remote network(s): leave blankIPv6 remote network(s): leave blankLimit outgoing bandwidth: leave blankCompression: No LZO Compression [Legacy style,comp-lzo no]Topology: Subnet – One IP address per client in a common subnetType-of-service: leave uncheckedDon’t pull routes: leave uncheckedDon’t add/remove routes: check the boxADVANCED CONFIGURATIONCustom Options
tls-client;remote-random;tun-mtu 1500;tun-mtu-extra 32;mssfix 1450;persist-key;persist-tun;reneg-sec 0;remote-cert-tls server;
UDP FAST I/O: leave uncheckedSend/Receive Buffer: DefaultGateway creation: IPv4 onlyVerbosity level: 3 (recommended)5. Navigate to Interfaces > Interface Assignments and Add the NordVPN NL120 interface.6. Press on the OPT1 to the left of your assigned interface and fill in the following information:Enable: checkDescription: NordVPNMac Address: leave blankMTU: leave blankMSS: leave blank
Do not change anything else. Just scroll down to the bottom and press Save.
7. Navigate to Services -> DNS Resolver -> General SettingsEnable: check the boxListen port: leave as isEnable SSL/TLS Service: uncheckSSL/TLS Certificate: webConfigurator default (59f92214095d8) (Server: Yes, In Use) (note that the numbers on your machine could be different);SSL/TLS Listen Port: leave as isNetwork Interfaces: AllOutgoing Network Interfaces: NordVPNSystem Domains Local Zone Type: TransparentDNSSEC: uncheckDNS Query Forwarding: checkDHCP Registration: checkStatic DHCP: checkClick Save.
8. While in DNS Resolver, select Advanced Settings at the top and fill in the following:ADVANCED PRIVACY OPTIONS:Hide Identity: checkHide Version: checkADVANCED RESOLVER OPTIONS:Prefetch Support: checkPrefetch DNS Key Support: checkClick Save.
9. Navigate to Firewall > NAT > Outbound and select Manual Outbound NAT rule generation. Press Save. Four rules will appear. Leave all the rules untouched and add a new one.
1. Interface: NordVPN.
2. Source: your LAN subnet.
3. Click Save. At the end, it should look like this:
10. Navigate to Firewall > Rules > LAN and delete the IPv6 rule. Also, edit the IPv4 rule.
1. Press on Show Advanced Options
2. Change Gateway to NordVPN
3. Click Save.
Now it should look like this:
11. Go to System > General Setup and fill in the fields as follows:DNS Server 1: 103.86.96.100; noneDNS Server 2: 103.86.99.100; NordVPN_VPNV4-…Click Save.
12. Now navigate to Status > OpenVPN. The status and it should state that the service is “up”.
13. You can also check the connection log file under Status > System Logs > OpenVPN:
That’s it! pfsense VPN setup is complete, and you should now have a [VPN connection](https://nordvpn.com/what-is-a-vpn/). In case you woud like to setup selective VPN routing, click [here](https://support.nordvpn.com/hc/en-us/articles/20370642641169-pfSense-2-4-4-selective-Routing).
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEfFQiCEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJE74USdEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI%2BL2hjL2VuLXVzL2FydGljbGVzLzIwMzQ5NjkwNjUwMzg1LXBmU2Vuc2UtMi00LTQtVlBOLXNldHVwBjsIVDoJcmFua2kI--6607acd3ec166c4cfe809e3dc70a5dca44b054dc
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How to set up NordVPN on Raspberry Pi with Kodi
|
1. [Download](https://github.com/brianhornsby/script.openvpn/releases/download/v3.0.0/script.openvpn-3.0.0.zip) Kodi OpenVPN plugin on your Raspberry:
2. Transfer the .zip file you have downloaded to your Kodi device.
3. Once the .zip file is in the media centre, in Kodi go to System > Settings > Add-ons. Click on Install from zip file.
4. Use the Up and Down arrows to locate the folder where you have copied the .zip file and install it.
5. Wait a few seconds until you see a notification in the bottom-right corner of the window indicating that the Kodi OpenVPN add-on is enabled.
6. On your computer, create a new .txt file containing two lines. The first line is your username and the second is your password which you can find in your [Nord Account dashboard](https://my.nordaccount.com/dashboard/nordvpn/) under Service Credentials. For the sake of this tutorial, we have named the file nordvpnpass.txt.
1. Download the .ovpn configuration file of the server you want to connect to, to your computer.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
In case you wish to select a specific server, follow these steps:
1. Under Set up NordVPN manually, select OpenVPN configuration files.
2. Find the server you wish to connect to by using the Search bar or by scrolling down and download it by clicking Download UDP or Download TCP.
3. When connecting to OpenVPN & IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Open the file you have downloaded and edit the auth-user-pass line to contain the location where you want to store the nordvpnpass.txt file on your Kodi. It should look like this:auth-user-pass /location/of/nordvpnpass.txt
2. Move both files to your Raspberry Pi.
3. Open the OpenVPN add-on you have previously installed and use it to locate the .ovpn configuration file you have moved to your media center to connect to VPN.
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https://support.nordvpn.com/hc/en-us/articles/19682480550033-How-to-set-up-NordVPN-on-Raspberry-Pi-with-Kodi
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How can I use Kodi with NordVPN
|
Note: You can encrypt your Kodi traffic by setting up the NordVPN app on Windows, macOS, Android, iOS, or Linux without configuring a VPN addon directly on Kodi.
To stay safe while enjoying your favorite content on Kodi, it is highly advisable to use it with additional security measures. To set up VPN for Kodi, you have to connect the device, that is running Kodi, to NordVPN servers.
Watch our video on how to set up NordVPN on Kodi or follow the instructions below:
## How to use Kodi with a VPN
Note: the following guide will assist only with Python 2.7 release.
1. Make sure OpenVPN is installed and accessible from the command line.
* If you’re running Kodi on LibreELEC and OpenELEC, OpenVPN should come preinstalled.
* If you are using Windows, follow our tutorial on how to install OpenVPN and put it on your command path.
2. Download the NordVPN add-on .zip file and add it to your Kodi device in one of two ways:a. Download the file to your computer, save it on a USB flash drive, then insert the flash drive into the Kodi device.b. Connect to Kodi from a different device via SSH.
3. After downloading NordVPN, open the Kodi interface. Select “Settings,” then “System settings,” then “Add-ons,” then switch “Unknown sources” ON.
4. A warning message will pop up. You can safely click “Yes.”
5. Go back to the home screen and click on “Add-ons.” In the “Add-ons” menu, click the “Package” button in the top-left corner and select “Install from zip file.” Depending on how you added the NordVPNSetup.zip file to your device in Step 2, navigate to it and select it.
6. Once the installation is complete, you will see a prompt offering you to either run the VPN setup wizard or go to “Settings.” Select “Wizard.”
7. The NordVPN setup wizard will guide you through the process. You will be asked to enter your NordVPN account credentials.
8. After you enter your credentials, you will be asked whether you want the VPN to connect automatically on startup. If you do, you will then need to select the country you want to connect to.
9. When you are done, you will be successfully connected to a VPN.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN Terms of Service.
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https://support.nordvpn.com/hc/en-us/articles/19563635506065-How-can-I-use-Kodi-with-NordVPN
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Set up NordVPN on a Smart TV or Console
|
There are a few [ways to set up a VPN for your Smart TV](https://nordvpn.com/blog/vpn-for-smart-tv/) or console. Picking the best method will depend on your specific device. Choose the relevant option from the list below:
* Setting up NordVPN connection on TVs
* [Android-based TVs and Android TV boxes](
* [Amazon Fire TV](
* [Apple TV](
* [Chromecast and Roku](
* [KODI extension](
* [Samsung TV](
* Setting up NordVPN connection on gaming consoles
* [Xbox](
* [PlayStation](
* [Nintendo Switch](
## Setting up NordVPN connection on TVs
Most smart TVs don’t support built-in VPN functionality, with the exception of Android-based TVs, but you can get a VPN on TV with an additional step. Try the connection methods listed below:
### Android-based TVs and Android TV boxes
* Download the native [NordVPN app for Android TV](https://nordvpn.com/download/android-tv/). Learn [how to use NordVPN for Android TV](https://support.nordvpn.com/hc/en-us/articles/19928244437777-Installing-and-using-NordVPN-on-Android-TV-or-Nvidia-Shield).
* [Set up SmartDNS on Android TV](https://support.nordvpn.com/hc/en-us/articles/19564451081873-How-to-Set-Up-SmartDNS-on-Apple-TV).
* [Set up a NordVPN on your router](https://support.nordvpn.com/hc/en-us/articles/19426084718865-Setting-up-a-router-with-NordVPN).
* [Share a wireless VPN connection](https://support.nordvpn.com/hc/en-us/articles/19916181239313-Share-a-wireless-VPN-connection-Windows) from your Windows PC.
* [Share a VPN connection through an Ethernet cable](https://support.nordvpn.com/hc/en-us/articles/19918886350097-Sharing-a-VPN-connection-through-an-Ethernet-cable) from your Windows PC.
### Amazon Fire TV
* Download the native [NordVPN app for Amazon devices](https://nordvpn.com/download/firestick/). Learn [how to install NordVPN on Amazon Fire devices](https://support.nordvpn.com/hc/en-us/articles/19453529667089-Installing-NordVPN-on-Amazon-Fire-devices).
* [Set up a NordVPN on your router](https://support.nordvpn.com/Connectivity/Router/1047409322/Setting-up-a-router-with-NordVPN.htm).
* [Share a wireless VPN connection](https://support.nordvpn.com/Connectivity/Windows/1088053522/Sharing-a-wireless-Virtual-Private-Network-connection-from-your-Windows-PC.htm) from your Windows PC.
### Apple TV
* Download the native [NordVPN app for Apple TV](https://nordvpn.com/download/apple-tv/).
* [Set up SmartDNS on Apple TV](https://support.nordvpn.com/hc/en-us/articles/19564451081873-How-to-Set-Up-SmartDNS-on-Apple-TV).
* [Set up a NordVPN on your router](https://support.nordvpn.com/Connectivity/Router/1047409322/Setting-up-a-router-with-NordVPN.htm).
* [Share a wireless VPN connection](https://support.nordvpn.com/Connectivity/Windows/1088053522/Sharing-a-wireless-Virtual-Private-Network-connection-from-your-Windows-PC.htm) from your Windows PC.
* [Share a VPN connection through an Ethernet cable](https://support.nordvpn.com/Connectivity/Windows/1047409882/Sharing-a-VPN-connection-through-an-Ethernet-cable.htm) from your Windows PC.
### Chromecast and Roku
* [Set up a NordVPN on your router](https://support.nordvpn.com/Connectivity/Router/1047409322/Setting-up-a-router-with-NordVPN.htm).
* [Share a wireless VPN connection](https://support.nordvpn.com/Connectivity/Windows/1088053522/Sharing-a-wireless-Virtual-Private-Network-connection-from-your-Windows-PC.htm) from your Windows PC.
### KODI extension
* [Set up a KODI extension on NordVPN](https://support.nordvpn.com/hc/en-us/articles/19563635506065-How-can-I-use-Kodi-with-NordVPN).
### Samsung TV
* [Set up a NordVPN on your router](https://support.nordvpn.com/Connectivity/Router/1047409322/Setting-up-a-router-with-NordVPN.htm).
* [Share VPN via a mobile hotspot on Windows 10](https://support.nordvpn.com/hc/en-us/articles/19748256261649-Share-VPN-via-a-mobile-hotspot-on-Windows-10).
* [Share a wireless VPN connection](https://support.nordvpn.com/Connectivity/Windows/1088053522/Sharing-a-wireless-Virtual-Private-Network-connection-from-your-Windows-PC.htm) from your Windows PC.
* [Share a VPN connection through an Ethernet cable](https://support.nordvpn.com/Connectivity/Windows/1047409882/Sharing-a-VPN-connection-through-an-Ethernet-cable.htm) from your Windows PC.
## Setting up NordVPN connection on gaming consoles
Video game consoles such as Xbox, Playstation, or Nintendo Switch do not support built-in VPN functionality, however, you can set up a VPN on your gaming console with a few additional steps.
### Xbox console
If you want to set up a [VPN on Xbox](https://nordvpn.com/download/xbox/), try this:
* [Install NordVPN on your router](https://nordvpn.com/blog/setup-vpn-router/) and connect your Xbox to the Wi-Fi.
* [Connect Xbox to your Windows PC](https://nordvpn.com/download/xbox/#:~:text=Connect%20Xbox%20to%20your%20Windows%20PC).
### Playstation console
If you want to set up a [VPN on PlayStation](https://nordvpn.com/download/playstation/), try this:
* [Install NordVPN on your router](https://nordvpn.com/blog/setup-vpn-router/) and connect your Playstation to the Wi-Fi.
* [Connect PlayStation to your Windows PC](https://nordvpn.com/download/playstation/#:~:text=Connect%20PlayStation%20to%20your%20Windows%20PC).
### Nintendo Switch console
If you want to set up a [VPN on a Nintendo Switch](https://nordvpn.com/download/nintendo-switch/), try this:
* Connect via mobile hotspot:
1. Install NordVPN to a device of your choice (laptop, smartphone, or tablet)
2. Connect to any NordVPN server.
3. [Set up a mobile hotspot](https://support.nordvpn.com/hc/en-us/articles/19748256261649-Share-VPN-via-a-mobile-hotspot-on-Windows-10).
4. Connect your Nintendo Switch to the hotspot.
* [Install NordVPN on your router](https://nordvpn.com/blog/setup-vpn-router/) and connect your Nintendo Switch to the Wi-Fi.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
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https://support.nordvpn.com/hc/en-us/articles/19482241203217-Set-up-NordVPN-on-a-Smart-TV-or-Console
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Using NordVPN on Chromebook
|
# Note: these connection methods may NOT work on some older Chromebook models.
There are two main connection methods you can use to secure your [Chromebook](https://nordvpn.com/download/chromebook/) with NordVPN:
1. Download and install the [NordVPN Android application](https://support.nordvpn.com/hc/en-us/articles/19449000730385-How-to-setup-NordVPN-on-Android).This is the recommended option as it will secure the entire online traffic on your device.
2. Download and install the [NordVPN Chrome extension](https://support.nordvpn.com/hc/en-us/articles/20349533941265-How-to-set-up-NordVPN-with-Chrome-extension).This is an alternative connection method. However, keep in mind that it will only secure traffic on the Chrome browser and will not protect your traffic outside Chrome.
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https://support.nordvpn.com/hc/en-us/articles/19474957393169-Using-NordVPN-on-Chromebook
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Installing NordVPN application on macOS
|
The first step towards online security is setting up NordVPN correctly. Follow these simple steps to install the NordVPN app and connect to a VPN server.
Note: NordVPN supports macOS 11 Big Sur, macOS 12 Monterey, macOS 13 Ventura, and macOS Sanoma 14 and above.
Attention: If you encounter issues during the installation of NordVPN on macOS Ventura, please refer to the following guide for a possible solution: macOS Ventura Error: The Installation Failed.
* Downloading and installing the NordVPN app
* Setting up the NordVPN application
* Connecting to servers
* [Connecting to a specific server](
* [Connecting to a specific country](
* NordVPN features
* [Map](
* [Threat Protection Pro™](
* [Meshnet](
* [Dark Web Monitor](
* [Presets](
* [Statistics](
* [Settings](
* [Quick Help](
* NordVPN settings
* [General](
* [Auto-connect](
* [Kill Switch](
* [DNS](
* [Appearance](
* [Refer a friend](
* [Other Apps](
* [Account](
## Downloading and installing the NordVPN app
1. Download [NordVPN for macOS](https://nordvpn.com/download/mac/):Alternatively, [click here to download the latest macOS version](https://downloads.nordcdn.com/apps/macos/generic/NordVPN-OpenVPN/latest/NordVPN.pkg).
2. Navigate to the folder where you downloaded the NordVPN.pkg file and double-click on it to begin the installation:Note: Ensure the download file is saved locally on your device (e.g., downloads folder, desktop) and not within Dropbox or other file management/synchronization tools or special folders.
3. A new Install window will pop up, guiding you through the installation process. Choose to continue:
4. Click on install:
5. You will be asked for permission to install the installer, which is required to establish secure VPN tunnels. Enter your Mac's password and choose to install the software:You can also confirm it with a fingerprint:
6. Give access to the installer to files in the Downloads folder by clicking ok in the new pop-up window:
7. A message will confirm that the app was successfully installed. Close the window:
## Setting up and using the NordVPN application
1. Open your launchpad and click on the NordVPN icon:
2. If you have a NordVPN account, click log In in the top-right corner of the screen and enter your email address and password. If you are a new user, click sign up at the top-right corner of the screen:
3. When logging in, you will be redirected to your Nord Account. Enter your registered email address and password. You can also sign in using your Google account or Apple ID or by entering a one-time login code:
4. If you are a new user, create a [Nord Account](https://my.nordaccount.com/) by entering your email address and other required information:
5. After completing the above steps, you will be prompted to open the NordVPN app. Agree to always allow Nord Account and grant access to the app:
6. After a successful login, you will be introduced to the main NordVPN application window:
## Connecting to servers
The Quick Connect button in the top-right corner will automatically connect you to a server recommended by our smart algorithm.
### Connecting to a specific server
To connect to a specific server, click on the Search field in the top-left corner of the app. Enter a country, a category, or a specific server number (e.g., Canada #1224) to find what you need.
### Connecting to a specific country
All servers in the left sidebar are sorted by country and specialty.To connect to a specialty server, hover over one of the categories under [Specialty Servers](https://support.nordvpn.com/hc/en-us/articles/19479130821521-Different-NordVPN-server-categories-explained), and click on the three-dot menu to select a country:
To connect to a specific country, simply click on it:
## NordVPN features
### Map
The map tab is the app’s home. Here, you can find and navigate NordVPN servers using the map, search bar, or specialty section.
### Threat Protection Pro™
Threat Protection Pro™ is a special NordVPN feature that automatically blocks ads, trackers, and malicious URLs. When you visit a website known for scamming people, this feature displays an in-browser alert to warn you about possible fraud. Threat Protection Pro™ also scans downloads for malware and checks your apps for security vulnerabilities. Available with selected NordVPN plans, this feature can work without an active VPN connection. [Learn more about Threat Protection Pro™](https://nordvpn.com/features/threat-protection/).
### 
If your NordVPN subscription doesn’t include Threat Protection Pro™, you can use the Threat Protection feature instead. It blocks intrusive ads and malicious domains based on DNS filtering and works whenever you’re connected to a VPN server. Threat Protection comes with all NordVPN plans.
### Meshnet
The [Meshnet](https://nordvpn.com/meshnet/) feature helps you to access devices over encrypted tunnels. [Learn more about Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained).
### Dark Web Monitor
[Dark Web Monitor](https://nordvpn.com/features/dark-web-monitor/) scans the internet for any credential leaks associated with your registered NordVPN e-mail address.
### Presets
Presets let you load a specified set of configurations, including server number, type, protocol, and more, at the click of a button! You’ll find many uses for this feature, like instantly loading a streaming service or a game with the necessary settings to experience a smooth session.
How to set up presets?
Start at the preferences page, as depicted above. You can either edit an existing preset or create a new one by pressing Add new.
In this example, we’ll add a new one by building it from scratch. After pressing Add new, you will see a menu with the settings you can use. First, give the preset a name. Next, select from available VPN protocols. If you change the default setting Use recommended, you’ll be able to alter the server type. Here you can set a specialty server or any regular one as your type:Depending on the server availability, you may also have the choice of selecting either a specific region:Finally, you can add either a web page or an app to the preset. It will be displayed under the preset name on the main screen:If you press Add link, a field will appear for the URL of the website you would like easy access to. After inserting the URL, press Enter to register it. When you set up the configuration, press Save preset, and it will be added to the main screen.
### Statistics
Statistics show you more information about your connection.
### Settings
The settings tab displays the app settings.
### Quick Help
Here you can find connection logs, be directed to our Help Center, and write an email to our customer support
## NordVPN settings
### General
The general tab has the following features:
* Auto launch when the computer starts — toggle to open the NordVPN app automatically every time you turn your device on.
* VPN Protocol — will let you choose from 3 different [connection protocols](https://support.nordvpn.com/hc/en-us/articles/19482810153745-Which-NordVPN-protocol-should-I-choose) (OpenVPN UDP, OpenVPN TCP, and NordLynx).
* Automatically check for updates — will check if you’re using the latest version of the NordVPN app.
* Help Us Improve — makes NordVPN better by sending us aggregated anonymous data.
### Auto-connect
The auto-connect tab features the following functions:
* When using an untrusted network— toggle to automatically connect to a network that is not added to a Trusted network list.
* Connect to — select a specific country from the list.
* The current network — shows the network you are currently connected to.
* Trusted network — you won't be automatically connected to a VPN while on a trusted Wi-Fi network.
### Kill Switch
[Kill Switch](https://nordvpn.com/features/vpn-kill-switch/) prevents unprotected access to the internet when your VPN connection accidentally drops.
### DNS
DNS ensures tighter security and privacy for your traffic. You can configure your device manually to use private NordVPN DNS servers.
### Appearance
Appearance settings let you add an application to your dock, menu bar, or both and choose between dark and light modes.
### Refer a friend
The Refer a Friend tab provides you with your personal referral link and instructions on how to refer NordVPN to your friends.
### Other Apps
The other Apps tab introduces other [Nord Security](https://nordsecurity.com/) products.
### Account
The account section shows your NordVPN profile and subscription information. Here, you’ll also find links to [NordVPN's Terms of Services](https://my.nordaccount.com/legal/terms-of-service/) and [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/).
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https://support.nordvpn.com/hc/en-us/articles/19456281201041-Installing-NordVPN-application-on-macOS
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How to configure a Raspberry Pi
|
You can set up NordVPN on a Raspberry Pi device using the OpenVPN or NordLynx protocols.
You can follow one of our Linux tutorials to do that:
1. Set up using NordVPN Linux(Debian) app.
2. Connect using the manual connection method.
|
https://support.nordvpn.com/hc/en-us/articles/19455204080913-How-to-configure-a-Raspberry-Pi
|
How do I use NordVPN on Amazon Fire Stick and other Amazon devices?
|
The NordVPN app is easy to use. In this section, we will explore how to connect to NordVPN servers on your Amazon device and go through the app’s settings.
|
https://support.nordvpn.com/hc/en-us/articles/19453529667089-Installing-NordVPN-on-Amazon-Fire-devices
|
Installing NordVPN on Amazon Fire devices
|
The NordVPN application for Amazon Fire devices is available for [download from the Amazon Appstore](https://nordvpn.com/download/android-tv/). However, while Amazon does not block NordVPN, keep in mind that the first-generation Amazon Fire Stick does not allow VPN connections. Other Amazon Fire devices support VPNs, including NordVPN.Here is our video tutorial on how to set up and use NordVPN on Amazon Fire devices:
If you prefer to follow written instructions, this text tutorial will also teach you how to install and use the NordVPN app on Amazon Fire devices.
First, you need to download and install the NordVPN application on your Amazon device.
1. Select the apps menu on your device’s home screen:
2. Open the Amazon Appstore:
3. Type NordVPN in the search bar and press get:
4. Press Download:
5. Once the application has been installed, press Open: 
6. You will see the main menu of the application. Select Log in to use your existing NordVPN account or Sign up if you need to create a new account:
7. If you have pressed Sign up, you will see a QR code. Scan it with your smartphone and wait for the Nord Account page to load. Once the page has loaded, complete the registration process:
8. Log in to NordVPN on your TV with your account. As seen in the screenshot below, you will receive a number for [remote validation](https://nordaccount.com/remote) on your phone, laptop, or PC. Alternatively, you can simply scan the QR code:
9. You may be greeted with a few warning messages. These are default Android/FireTV warning messages for VPN connections — it is safe to continue. In some cases, you may be required to mark a checkbox in the popup window:
10. Your Amazon device setup is now complete.
## How do I use NordVPN on Amazon Fire Stick and other Amazon devices?
The NordVPN app is easy to use. In this section, we will explore how to connect to NordVPN servers on your Amazon device and go through the app’s settings.
1. Press quick connect on the main screen to let our smart algorithm automatically pick the best server for your needs:
2. You can press any country button in the all countries section to quickly connect to a NordVPN server of the following country:
3. In the specialty servers section, you will find P2P, Obfuscated, Dedicated IP, Double VPN, and Onion Over VPN servers:
4. In the settings, you can check your subscription status, set up Auto-connect, enable or disable Threat Protection, switch VPN protocols, enable local network discovery, and set up Custom DNS:
5. The split tunneling section lets you choose which apps bypass your VPN connection:
After following the guide above, you will be able to use NordVPN on your Amazon Fire devices. If you experience any issues while installing NordVPN, feel free to [contact our support team ](https://nordvpn.com/contact-us/)for further assistance.
|
https://support.nordvpn.com/hc/en-us/articles/19453529667089-Installing-NordVPN-on-Amazon-Fire-devices
|
What is Neagent
|
Neagent or Network Extension Agent is necessary for the [IKEv2](https://nordvpn.com/blog/ikev2ipsec/) [protocol](https://nordvpn.com/blog/protocols/) based VPN app to operate properly. Accepting pop-up permission requests allows Neagent to receive VPN authentication data stored in the KeyChain system. Without this data, the macOS Network Extension can not establish a VPN connection.
|
https://support.nordvpn.com/hc/en-us/articles/19685620882449-What-is-Neagent
|
What is IKEv2
|
IKEv2 (Internet Key Exchange version 2) is a VPN encryption protocol used to set up a Security Association in the IPsec protocol suite. IKEv2 connection method generates encryption keys and guarantees a safe data process between your device and the VPN server you’re connected to.
NordVPN uses NGE (Next Generation Encryption) in IKEv2/IPsec. The ciphers used to generate Phase1 keys are AES-256-GCM for encryption, coupled with SHA2-384 to ensure integrity, combined with PFS (Perfect Forward Secrecy) using 3072-bit Diffie Hellmann keys. IPsec then secures the tunnel between the client and server using the strong AES256.
You can set up an IKEv2 connection manually on different devices. Guides for different devices can be found here:
* [Windows 10](https://support.nordvpn.com/hc/en-us/articles/19916965616017-Connect-to-NordVPN-IKEv2-IPSec-on-Windows)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20371023942289-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-Linux)
* [Android](https://support.nordvpn.com/hc/en-us/articles/20350995979793-Connecting-to-NordVPN-IKEv2-IPSec-on-Android)
* [iOS](https://support.nordvpn.com/hc/en-us/articles/20371657885329-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-iOS)
|
https://support.nordvpn.com/hc/en-us/articles/19685604677905-What-is-IKEv2
|
What is Nord Checkout?
|
Nord Checkout is the unified payment system for all of our services, including [NordVPN](https://nordvpn.com/), [NordPass](https://nordpass.com/), [NordLocker](https://nordlocker.com/), and [NordProtect](https://nordprotect.com/).
It will eliminate the need for navigating back and forth between each product page and let you safely order our products without the need to navigate between different pages.
|
https://support.nordvpn.com/hc/en-us/articles/19685602129297-What-is-Nord-Checkout
|
What is NordVPN
|
NordVPN is the gateway to a secure and private access to the internet. It works by enveloping all of your online activities in [a layer of encryption](https://nordvpn.com/features/next-generation-encryption/#:~:text=To%20guarantee%20the%20protection%20of,available%20for%20review%20and%20modification.), while also hiding information about [your virtual location](https://nordvpn.com/features/hide-ip/#:~:text=The%20best%20way%20to%20hide%20your%20IP%20address%20and%20mask%20your%20internet%20activity%20is%20by%20using%20NordVPN%20to%20encrypt%20your%20connection.%20For%20maximum%20protection%2C%20use%20NordVPN%20on%20all%20of%20your%20devices%2C%20including%20your%20smartphone%2C%20laptop%2C%20tablet%2C%20PC%2C%20and%20even%20your%20home%20router.). This way, you stay invisible to hackers, your ISP, governmental agencies and other prying eyes lurking throughout the net. At the same time, your data, such as your bank credentials, is [protected from potential attacks](https://nordvpn.com/blog/does-a-vpn-protect-you-from-hackers/#:~:text=So%20how%20does,the%20VPN%20server.).
## Why would you need NordVPN when...
...staying at home? It's true that there are fewer threats to your online security if you're using a personal, trusted network. However, your privacy is left vulnerable. Browser destinations, internet-using apps and other internet-related information is visible to your ISP. By connecting to a NordVPN server, the only footprint left of your activity is that, well, you've connected to one of our servers — that's it. Moreover, if you have to deal with internet throttling, NordVPN will come in handy.
...going out? Any time you stop by a café, library, shop, etc. you're likely to use a [publicly available Wi-Fi](https://nordvpn.com/blog/securing-public-wi-fi/). These are often targets for hackers, who perform attacks such as the infamously known [MITM (Man In The Middle)](https://nordvpn.com/blog/man-in-the-middle-attack/). In short, it means your connection can become intercepted and manipulated so as to extract sensitive information. This can be prevented by connecting a NordVPN server, as your internet traffic will be safely transferred over a VPN tunnel.
...travelling abroad? Although you may be enjoying unobstructed internet access in your home country, some governments impose heavy restrictions that can block a myriad of websites and services. Using a VPN can help you [avoid these restrictive measures](https://support.nordvpn.com/hc/en-us/articles/19572011021457-Connecting-from-a-country-with-internet-restrictions). Additionally, even if you do not face such issues at your point of destination, you may still begin longing for your favorite, geoblocked streaming service. [We'll help with this, too](https://nordvpn.com/blog/why-you-need-vpn-for-travel/#:~:text=Stream%20your%20favorite,of%20the%20planet.).
In case you'd like to see the full list of features NordVPN has to offer, check our page here: [List of NordVPN's features](https://nordvpn.com/features/).
How does NordVPN work?
1. [Download and install the NordVPN app](https://nordvpn.com/download/).
2. Open the app, then sign up or log in.
3. Connect to a server and check the [protected status](https://support.nordvpn.com/hc/en-us/articles/19483050791825-How-do-I-know-if-I-have-connected-successfully).
4. Done!
Of course, this is a simplified look at the process. If you're curious about learning how VPNs work, check out our dedicated article called: [What is a VPN?](https://nordvpn.com/what-is-a-vpn/)
Also, for a detailed set of instructions on how to set up, customize and adjust the app to better fit you, [visit our list of tutorials](https://support.nordvpn.com/hc/en-us/sections/19326474198929-NordVPN-setup-tutorials).
|
https://support.nordvpn.com/hc/en-us/articles/19685546104209-What-is-NordVPN
|
Who created NordVPN?
|
Back in 2012, two best friends sought to create a tool for a safer and more accessible internet. Driven by the idea of internet freedom, Tom Okman and Eimantas Sabaliauskas created NordVPN. [Learn more about the history of NordVPN.](https://nordvpn.com/about-us/)
|
https://support.nordvpn.com/hc/en-us/articles/20911146148113-The-founders-and-owners-of-NordVPN
|
Who owns NordVPN?
|
NordVPN is owned and operated by nordvpn S.A. Check out our [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/) to learn more.
|
https://support.nordvpn.com/hc/en-us/articles/20911146148113-The-founders-and-owners-of-NordVPN
|
How to download NordVPN software
|
You can [download NordVPN](https://nordvpn.com/download/) for the following operating systems:
* [Android](https://nordvpn.com/download/android/)
* [Windows](https://nordvpn.com/download/windows/)
* [macOS](https://nordvpn.com/download/mac/)
* [iOS/iPhone/iPad](https://nordvpn.com/download/ios/)
* [Android TV](https://nordvpn.com/download/android-tv/)
* [Linux](https://nordvpn.com/download/linux/)
Other devices NordVPN can be used with:
* [Xbox](https://nordvpn.com/download/xbox/)
* [Playstation](https://nordvpn.com/download/playstation/)
* [Nintendo Switch](https://nordvpn.com/download/nintendo-switch/)
* [Fire TV Stick](https://nordvpn.com/download/firestick/)
* [Chromecast](https://nordvpn.com/download/chromecast/)
* [Raspberry Pi](https://nordvpn.com/download/raspberry-pi/)
* [Chromebook](https://nordvpn.com/download/chromebook/)
For instructions on how to set up NordVPN on your device, please have a look at our [NordVPN setup tutorials](https://support.nordvpn.com/hc/en-us/sections/19326474198929-NordVPN-setup-tutorials).
Note: To use the NordVPN app on any OS, you need an active NordVPN subscription. If you don’t have one yet, you can [purchase a NordVPN subscription on our website.](https://nordcheckout.com/?product_group=nordvpn&cart_id=c3ccda24-fa0c-49da-aa95-61271b511194)
|
https://support.nordvpn.com/hc/en-us/articles/19482835731345-How-to-download-NordVPN-software
|
How can I change my registration email address
|
To change the email address you registered your NordVPN account with, you need to fill out our email change request form. If you can’t open the form, please contact our support team.
Note: This change will apply to all Nord Security services, including NordLocker and NordPass.
Follow the instructions below to change your registered email address.
1. Open the NordVPN email change request form.
2. Fill in the fields indicated below. This information is required to ensure that no one makes unauthorized changes to your account.
* Account's current email: Enter the email address you currently use for NordVPN.
* Contact email (Optional): If you wish, you may provide a different email address for NordVPN support to contact you about the changes that you’re making.
* Amount paid: Type in the amount of money you paid the last time you made a payment to NordVPN.
* Method: Select the way you made your last payment (like credit card or PayPal) and enter any other required information.
* Payment date: Choose the exact date of your last payment.
* Desired email or username: Type in the new email address you want to use for your NordVPN account.
* Do you have a NordLocker or NordPass account?: Let us know if you also have an account for NordLocker or NordPass.
* Description (Optional): Add additional comments or requests for our support team.
* Attachments (Optional): Attach a picture of your last payment to help speed up the process.
1. Click the “Submit” button to finish.
Our support team will get in touch with you within 24 hours of your submission of the request. We will send a message to the email address currently registered with your NordVPN account (or to the “Contact email” if you filled out this field on the form.)
|
https://support.nordvpn.com/hc/en-us/articles/19482546152977-How-can-I-change-my-registration-email-address
|
How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
|
https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-to-reach-NordVPN-customer-support
|
Can NordVPN be used with multiple devices?
|
A total of ten devices can be connected with one NordVPN account at the same time, enabling NordVPN account sharing within families. However, there is one condition. If you connect the devices to the same server, you have to choose different [VPN protocols](https://nordvpn.com/blog/protocols/) (TCP and UDP are different protocols, so you can [connect one device to TCP and another to UDP](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) on the same server). That means that a total of five devices can be connected to one server at the same time: through HTTP proxy, SOCKS5, NordLynx, OpenVPN TCP, and OpenVPN UDP. If you have one more device, you can connect it to another server using any protocol.If you have even more devices, you can [set up your router with our VPN](https://nordvpn.com/blog/setup-vpn-router/). The router uses only one device slot, but all the devices connected to the network will be under VPN protection.In order to use NordVPN on your other devices, [download](https://nordvpn.com/download/) our application and log in to your NordVPN account.
|
https://support.nordvpn.com/hc/en-us/articles/19476515228305-How-many-devices-can-I-use-with-NordVPN
|
How many devices can I use with NordVPN?
|
## Can NordVPN be used with multiple devices?
A total of ten devices can be connected with one NordVPN account at the same time, enabling NordVPN account sharing within families. However, there is one condition. If you connect the devices to the same server, you have to choose different [VPN protocols](https://nordvpn.com/blog/protocols/) (TCP and UDP are different protocols, so you can [connect one device to TCP and another to UDP](https://support.nordvpn.com/hc/en-us/articles/20465552867345-Switching-protocol-to-OpenVPN-UDP-or-TCP) on the same server). That means that a total of five devices can be connected to one server at the same time: through HTTP proxy, SOCKS5, NordLynx, OpenVPN TCP, and OpenVPN UDP. If you have one more device, you can connect it to another server using any protocol.If you have even more devices, you can [set up your router with our VPN](https://nordvpn.com/blog/setup-vpn-router/). The router uses only one device slot, but all the devices connected to the network will be under VPN protection.In order to use NordVPN on your other devices, [download](https://nordvpn.com/download/) our application and log in to your NordVPN account.
|
https://support.nordvpn.com/hc/en-us/articles/19476515228305-How-many-devices-can-I-use-with-NordVPN
|
JavaScript is disabled
|
You need to have JavaScript enabled to access your [Nord Account](https://my.nordaccount.com/). If you’re getting an error that says “JavaScript is disabled,” and you're wondering how to fix that, you will need to manually enable JavaScript on your browser.
You can find steps on how to turn on JavaScript in your web browser from the list below:
* [Edge (Windows)](
* [Mozilla Firefox](
* [Safari](
* [Chrome](
* [“This site requires the use of scripts” warning](
## Edge (Windows 10 and Windows 11)
To enable JavaScript on Microsoft Edge, follow these steps:
1. Click the three-dot icon in the top-right corner to open the menu.
2. Select settings.
3. In the search bar on the left, type in “javascript” and press enter.
4. Click JavaScript under app permissions.
5. Toggle allowed (recommended) to enable JavaScript.
6. Restart your browser for the changes to take effect.
## Mozilla Firefox
JavaScript is a built-in component on Mozilla Firefox which is always enabled by default.If a website mentions that JavaScript is not functioning properly, there may be a few reasons:
* You have some content-blocking extensions active; You may need to turn off the extensions, which may be blocking JavaScript.
* Firefox Enhanced Tracking Protection is blocking the content. You may need to turn off the Firefox Enhanced Tracking Protection, which may stop JavaScript from functioning properly.
* Sometimes Firefox cache may also cause problems - clearing the Firefox cache may solve the problem.
* Some websites may use cookies, which may interrupt JavaScript functions. [Clearing Firefox's cookies](https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) may help to restore the correct JavaScript functionality.
If you're using an older Mozilla Firefox version, you can enable JavaScript by following these steps:
1. Open Firefox settings:
1. On the Windows version of Firefox, click Tools and select Options.
2. On the macOS version of Firefox, click the Firefox drop-down list and select Preferences.
2. Navigate to the Content tab and check the Enable JavaScript box.
3. Restart your browser for the changes to take effect.
## Safari
To enable JavaScript on Safari, follow these steps:
1. In Safari, select settings and click the security icon.
2. Check the enable JavaScript box.
3. Restart your browser for the changes to take effect.
## Chrome
To enable JavaScript on Google Chrome, follow these steps:
1. In Google Chrome, click the three-dot icon in the top-right corner and select settings.
2. Click privacy and security in the sidebar.
3. Open site settings.
4. Scroll down to the content section and click JavaScript.
5. Under default behavior, click sites can use JavaScript.
6. Restart your browser for the changes to take effect.
## “This site requires the use of scripts” warning after enabling JavaScript
If you see a warning that “This site requires the use of scripts, which your browser does not currently allow” after enabling JavaScript on your browser, there might be a problem with your browser cache. Try [clearing your web browser cache](https://nordvpn.com/blog/how-to-clear-your-cache/) to delete cookies and any other website data, then restart your browser.
|
https://support.nordvpn.com/hc/en-us/articles/23459864871185-JavaScript-is-disabled
|
Discontinuation of the legacy API endpoints on NordVPN
|
As part of our ongoing commitment to enhance infrastructure and improve security, we wish to notify you of the upcoming deprecation of certain API endpoints on all OSes. The affected endpoints are as follows:
https://nordvpn.com/api/server/statshttps://nordvpn.com/api/files/ziphttps://nordvpn.com/api/vpn/check/fullhttps://nordvpn.com/api/server
It is important to note that this modification will not impact the experience of users utilizing our NordVPN application obtained either directly from us or through officially recognized app stores. It should be emphasized that users who have created custom scripts or various integrations in a do-it-yourself approach may experience changes. These endpoints were not originally designed for such purposes.
To ensure a seamless transition, a range of deprecation methods will be implemented aimed at gradually decreasing the utilization of these specific API endpoints.
The deprecation process will commence on January 10, 2024, with a complete discontinuation of the legacy API endpoints scheduled for March 1, 2024. We appreciate your understanding and cooperation as we continue to strive for excellence in our services.
|
https://support.nordvpn.com/hc/en-us/articles/21586950310801-Discontinuation-of-the-legacy-API-endpoints-on-NordVPN
|
How to use NordVPN with Plex
|
Plex is a media server that can be set up on a computer or NAS device. To access Plex, the computer and server must be in the same local subnet.
Accessing Plex remotely requires port-forwarding, which is unavailable with NordVPN servers. However, you can use NordVPN’s Meshnet feature to set up a secure local area network and connect devices directly. That way, you can access your Plex server from anywhere across the globe.
|
https://support.nordvpn.com/hc/en-us/articles/20972602406161-How-to-use-NordVPN-with-Plex
|
How to use NordVPN on gaming consoles
|
Video gaming consoles do not support built-in VPN functionality. You can’t download NordVPN on PlayStation or Xbox, for example.
To set up your PS4, PS5, Xbox, or other gaming console with NordVPN, you can use one of these methods:
1. Set up NordVPN on your router.
2. Set up a VPN-protected hotspot and connect to that network on your gaming console.
|
https://support.nordvpn.com/hc/en-us/articles/20972465669393-How-to-use-NordVPN-on-gaming-consoles
|
How to use NordVPN with Roku
|
Roku is a streaming device that plugs into your TV. It runs on Roku OS, which is not supported by NordVPN, so you can’t install the NordVPN app on Roku.
No worries! You can choose between two options when setting up NordVPN on Roku TV:
1. [Set up NordVPN on your router.](https://nordvpn.zendesk.com/hc/en-us/articles/19426084718865)
2. Set up a VPN-protected hotspot and connect to that network on your Roku device.
|
https://support.nordvpn.com/hc/en-us/articles/20972317093393-How-to-use-NordVPN-with-Roku
|
What to do if Amazon is not working with NordVPN
|
If you can’t access Amazon with NordVPN, follow the steps below.
1. Connect to a different VPN server.
2. [Change the VPN protocol to OpenVPN UDP or TCP](https://support.nordvpn.com/hc/en-us/articles/20465552867345).
3. Do a [NordVPN DNS leak test](https://nordvpn.com/dns-leak-test/) while connected to our servers. If the results bring back your IP address, configure your device manually to use private NordVPN DNS servers.
4. [Clear your browser cache.](https://nordvpn.com/blog/how-to-clear-your-cache/)
5. Use a different browser or open Amazon in private browser mode.
6. Disable the [Threat Protection](https://support.nordvpn.com/hc/en-us/articles/19508765521425) feature. If you’re using Threat Protection Pro™, exclude Amazon from the blocked domains list. To do that, go to the Web protection tab in the Threat Protection Pro™ settings and choose to exclude Amazon from threat blocking.
7. Allowlist NordVPN in the settings of your antivirus if you are using one.
|
https://support.nordvpn.com/hc/en-us/articles/20968292007953-What-to-do-if-Amazon-is-not-working-with-NordVPN
|
What to do if YouTube TV is not working with NordVPN
|
YouTube TV works only on desktop devices. To access YouTube TV, connect to one of NordVPN’s US servers.
If Youtube TV restricts your access while using NordVPN, follow the steps below.
1. [Clear your browser cache](https://nordvpn.com/blog/how-to-clear-your-cache/).
2. Use a different browser or open YouTube TV in a private browser mode.
3. Disable the [Threat Protection](https://support.nordvpn.com/hc/en-us/articles/19508765521425) feature. If you’re using Threat Protection Pro™, exclude YouTube TV from the blocked domains list. To do that, go to the Web protection tab in the Threat Protection Pro™ settings and choose to exclude YouTube TV from threat blocking.
4. Do a NordVPN DNS leak test while connected to our servers. If the results bring back your IP address, configure your device manually to use private NordVPN DNS servers.
5. Allowlist NordVPN in the settings of your antivirus if you are using one.
6. Connect to different US servers.
7. Emulate your location on Google Chrome:
* Once Google Chrome is opened, Press Ctrl + Shift + I to access Developer Tools.
* Select the three-dot menu icon in the top right of the pane.
* Scroll to More Tools and select Sensors.
* Switch your location.
|
https://support.nordvpn.com/hc/en-us/articles/20967087546513-What-to-do-if-YouTube-TV-is-not-working-with-NordVPN
|
The founders and owners of NordVPN
|
This is a short introductory article on founders and owners of NordVPN. You’ll find a more comprehensive overview of the topic linked below.
## Who created NordVPN?
Back in 2012, two best friends sought to create a tool for a safer and more accessible internet. Driven by the idea of internet freedom, Tom Okman and Eimantas Sabaliauskas created NordVPN. [Learn more about the history of NordVPN.](https://nordvpn.com/about-us/)
## Who owns NordVPN?
NordVPN is owned and operated by nordvpn S.A. Check out our [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/) to learn more.
|
https://support.nordvpn.com/hc/en-us/articles/20911146148113-The-founders-and-owners-of-NordVPN
|
Why we have discontinued L2TP and PPTP protocols
|
On December 1st, 2018 NordVPN’s servers stopped supporting L2TP/IPsec and PPTP connections.
NordVPN aims is to provide top-notch security and privacy standards to our customers. As the Internet and technology world rapidly advances and moves forward, we witness a tendency that users are shifting from using outdated, inconvenient encryption solutions to more advanced ones. L2TP and PPTP protocols are largely obsolete. Because they are so insecure, they have become incompatible with a key part of our core mission – to provide our users with industry-leading security.
You can read more about that on this article: <https://nordvpn.com/blog/l2tp-pptp-protocol-update/>
|
https://support.nordvpn.com/hc/en-us/articles/20379483768209-Why-we-have-discontinued-L2TP-and-PPTP-protocols
|
Can not contact support
|
If you need assistance with NordVPN services, you can contact our Customer Support team by clicking the Live Chat button at the bottom right of the screen. Note: Please ensure that you’ve accepted all or functionality cookies on our website for the Live Chat button to appear.If the chat doesn't appear after clicking the button, try turning off your ad-blocker for the NordVPN website and Help Center, as it tends to cause these issues. If you still cannot see it, we recommend trying a different browser.Alternatively, you can also contact us by filling out the request form, and we'll respond within 24 hours. Our team is committed to providing quick and accurate assistance, and we truly appreciate your patience.
|
https://support.nordvpn.com/hc/en-us/articles/20350219653009-Can-not-contact-support
|
I have signed up and have not received a password
|
If you have signed up without entering your password in the registration form, you should've received a link in your inbox with which you can proceed to registration.
In case you are unable to find such letter in your mailbox, you can go ahead and reset your password:
1. Login to your Nord Account on this page: [my.nordaccount.com/](https://my.nordaccount.com/)
2. Click on Forgot your password? hyperlink:
3. Enter your Nord Account registration e-mail address and click Send Reset Link:
4. Check your registered email address and try to log in by opening [Nord Account](http://my.nordaccount.com/) once again.
Lastly, if neither of those solutions works, it could be that you have mistyped your email address initially, and in that case, we would suggest [contacting our support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) to locate your account.
|
https://support.nordvpn.com/hc/en-us/articles/20349306607505-I-have-signed-up-and-have-not-received-a-password
|
Resetting your application preferences
|
Find the relevant instructions by selecting the operating system below.
* [Windows](https://support.nordvpn.com/hc/en-us/articles/20323582191505-Resetting-your-application-preferences#Windows)
* [macOS](https://support.nordvpn.com/hc/en-us/articles/20323582191505-Resetting-your-application-preferences#macOS)
* [Android](https://support.nordvpn.com/hc/en-us/articles/20323582191505-Resetting-your-application-preferences#Android)
* [Linux](https://support.nordvpn.com/hc/en-us/articles/20323582191505-Resetting-your-application-preferences#Linux)
To reset your preferences on the NordVPN [Windows](https://nordvpn.com/download/windows/) app, follow these steps:
1. Open NordVPN, and click on the gear:
2. Head to general:
3. Scroll down and click run diagnostics:
4. Click reset app:It may take up to a few minutes for the app to reset.
Your application preferences and settings will now be reset, and you will be asked to log back in.
To reset your NordVPN application settings on [macOS](https://nordvpn.com/download/mac/), follow these steps:
1. Close the NordVPN application completely by right-clicking the NordVPN in the Dock and selecting Quit:
2. Open the Terminal by pressing Command(⌘) + space bar and typing terminal in the search field:
3. In the Terminal, run these commands:If the application was downloaded from the [App Store](https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485):
```
defaults delete com.nordvpn.osx-apple
```
If the application was downloaded directly from our [website](https://nordvpn.com/en-us/offer/download/mac/):
```
defaults delete com.nordvpn.macos
```
Your application preferences will now be reset.
To reset your NordVPN application settings on [Android](https://nordvpn.com/offer/download/android/?vpn=brand&nc=Search_-_Belgium_-_Brand+Generic_-_Phrase_-_EN_-_DMT_-_EUR&ns=google&nm=cpc&nt=nordvpn%20android&gad_source=1&gclid=Cj0KCQjw1um-BhDtARIsABjU5x5nKMAMfSYpwSgBIbtcGhZn3uFzM41Em4o4ibJfHtqlYWqrtZmgbkwaAu_qEALw_wcB), follow these steps:
1. Find the NordVPN app on your home screen, long-press the icon, and select app info:
2. A setting window will appear, select storage & cache:
3. Click clear storage:
4. A pop-up will appear, click delete:
Your app preferences have now been reset.
To reset your preferences on the NordVPN [Linux](https://nordvpn.com/download/linux/) app, follow these steps:
1. Press Ctrl + Alt + T to open the terminal.
2. Type the following command and press Enter:
```
sudo rm /var/lib/nordvpn/data/settings.dat
```
3. Next, type the following command and press Enter:
```
sudo rm -rf ~/.config/nordvpn
```
Your app preferences have now been reset.
|
https://support.nordvpn.com/hc/en-us/articles/20323582191505-Resetting-your-application-preferences
|
How to disconnect from NordVPN servers
|
Follow the information below to learn how to disconnect from [NordVPN](https://nordvpn.com/what-is-a-vpn/) servers on :
* [Windows 7 and 8.1](
* [Windows 10 and 11](
* [Android](
* [macOS](
* [iOS](
* [Linux](
## On Windows 7 and 8.1:
1. Open the NordVPN application by clicking on the app icon.
2. Click on the button "Disconnect" at the bottom of the main app screen and confirm again disconnect by clicking on it in a drop-down menu.If you have the Auto-connection feature turned on, you will see a button "Manage." Click on Manage and then click on "Disconnect."Choose to disable auto-connect.After that, you will be successfully disconnected from a server.
## On Windows 10 and 11:
1. Open NordVPN application.
2. Click on the "Disconnect" button.
## On Android:
1. Open the NordVPN application by tapping on its icon.
2. Tap on the "Disconnect" button on the main screen of the app.
## On macOS:
1. Open NordVPN application.
2. Click on the "Disconnect" button.
## On iOS:
1. Tap on the NordVPN application icon.
2. Choose "Disconnect" on the main screen.
## On Linux:
1. Open the terminal using keyboard shortcuts, press Ctrl + Alt + T .
2. Enter the following command:nordvpn disconnect or nordvpn d
|
https://support.nordvpn.com/hc/en-us/articles/20315016492305-How-to-disconnect-from-NordVPN-servers
|
What is browser cache?
|
A cache is a data store used to speed up the website loading process the next time you visit the same website. Because of the caching process, website content is presented to you faster than the first time. On the other hand, the browser cache gets full and may show you outdated information or slow down your browser. These temporary files mainly store copies of web pages, images, and media. Clearing them could fix any loading or formatting issues you encounter on websites. Check out our blog on [how to clear cache](https://nordvpn.com/blog/how-to-clear-your-cache/) if you wish to get more information on how to clear it.
|
https://support.nordvpn.com/hc/en-us/articles/20290215896593-Cache-and-cookies
|
What are website cookies?
|
Cookies are files that store data to identify your interactions with a website you are visiting. They are intended to improve your browsing experience by remembering your preferences and behavior within a website. Cookies do not cause direct harm to your device or browser. However, in some cases, website cookies can be hijacked and provide access to your browsing sessions. If you wish to minimize the tracking and tracing of your data, check out our blog on [how to clear cookies](https://nordvpn.com/blog/clear-cookies/).
|
https://support.nordvpn.com/hc/en-us/articles/20290215896593-Cache-and-cookies
|
Does NordVPN affect cookies and cache?
|
NordVPN creates a safe way for your internet connection, which prevents your [internet service provider (ISP)](https://support.nordvpn.com/hc/en-us/articles/19588855566097) from applying tracking headers and [super cookies](https://nordvpn.com/blog/super-cookies-going-global/) to follow your browsing activities. The caching process is in no way disrupted when using NordVPN.
|
https://support.nordvpn.com/hc/en-us/articles/20290215896593-Cache-and-cookies
|
Cache and cookies
|
Cache and cookies play a key role in shaping how data is handled behind the scenes and how users interact with websites. They indeed help optimize performance and personalize user experiences, however, they also raise privacy concerns. In order to balance your convenience and data protection, managing these elements effectively is crucial.
This article will cover:
* [What is browser cache?](
* [What are website cookies?](
* [Does NordVPN affect cookies and cache?](
## What is browser cache?
A cache is a data store used to speed up the website loading process the next time you visit the same website. Because of the caching process, website content is presented to you faster than the first time. On the other hand, the browser cache gets full and may show you outdated information or slow down your browser. These temporary files mainly store copies of web pages, images, and media. Clearing them could fix any loading or formatting issues you encounter on websites. Check out our blog on [how to clear cache](https://nordvpn.com/blog/how-to-clear-your-cache/) if you wish to get more information on how to clear it.
## What are website cookies?
Cookies are files that store data to identify your interactions with a website you are visiting. They are intended to improve your browsing experience by remembering your preferences and behavior within a website. Cookies do not cause direct harm to your device or browser. However, in some cases, website cookies can be hijacked and provide access to your browsing sessions. If you wish to minimize the tracking and tracing of your data, check out our blog on [how to clear cookies](https://nordvpn.com/blog/clear-cookies/).
## Does NordVPN affect cookies and cache?
NordVPN creates a safe way for your internet connection, which prevents your [internet service provider (ISP)](https://support.nordvpn.com/hc/en-us/articles/19588855566097) from applying tracking headers and [super cookies](https://nordvpn.com/blog/super-cookies-going-global/) to follow your browsing activities. The caching process is in no way disrupted when using NordVPN.
If you have any additional questions, [submit a request to our customer success team](https://nordvpn.com/contact-us/).
|
https://support.nordvpn.com/hc/en-us/articles/20290215896593-Cache-and-cookies
|
Sponsorship and affiliate programs with NordVPN
|
What is sponsorship, and how to get sponsored by NordVPN?
A sponsorship program with NordVPN will help you and your audience deepen their knowledge about cybersecurity and privacy. Additionally, you will be rewarded for publicly sharing your feedback and experience with the NordVPN product. Various YouTube videos, Twitch streams, and other content can be sponsored by NordVPN. To become a NordVPN sponsor, click [here](https://nordvpn.com/influencers/) and follow three simple steps.
Do I get instantly charged when I click on the NordVPN sponsorship link?
You will not be instantly charged when clicking on a NordVPN sponsorship link. The link will forward you to a [Nord Checkout](https://nordcheckout.com/products/) page with a special sponsorship code applied to finish your purchase.
What is an affiliate program, and how can I become a NordVPN affiliate?
With NordVPN's affiliate program, you can earn money by promoting NordVPN's service. Each customer you refer will increase your earnings depending on their chosen subscription plan. Find all the commission rates [here](https://nordvpn.com/affiliate/) and learn how to become an affiliate.
|
https://support.nordvpn.com/hc/en-us/articles/20285763640337-Sponsorship-and-affiliate-programs-with-NordVPN
|
NordVPN account generators
|
You may have noticed many malicious websites online offering unlimited NordVPN service accounts at no cost. These sites typically provide a free service period for new customers; however, there are always online risks associated with using a free NordVPN account generator. Your account could be hacked, or personal information could be stolen.
If you are using an account generator to avoid paying, you are violating [NordVPN Terms and Service](https://my.nordaccount.com/legal/terms-of-service/), which can lead to an account suspension at any time.To stay secure online and get all NordVPN's benefits - purchase your subscription [here](https://nordvpn.com/pricing/). Our article on How to purchase a NordVPN subscription will guide you through the process.
|
https://support.nordvpn.com/hc/en-us/articles/20285289780241-NordVPN-account-generators
|
Internet shows a different server location
|
Typically, if selecting a country/server to select to, you should appear as being in that country or location when verifying your location on IP geo-location websites, such as <https://nordvpn.com/what-is-my-ip/>.
If you are appearing in other locations, you may be re-routed due to usage of Peer-to-Peer (P2P) traffic, such as Torrents, on servers that do not support P2P.
If that is not the case, or you are already trying to connect to a P2P-compatible server, you may be using a different VPN service in the background that might be running at your workplace, your Antivirus/Firewall, or web browser. Try turning off these services and see if the [IP address location](https://nordvpn.com/ip-lookup/) changes back.
Some websites may display an incorrect location due to outdated databases they use. It may take some time for third-party databases to update and show correct location.
If none of the above solutions address the issue you are experiencing, please [contact our customer support](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) for assistance.
|
https://support.nordvpn.com/hc/en-us/articles/20282655795729-Internet-shows-a-different-server-location
|
Speed and bandwidth
|
NordVPN does not apply any speed or bandwidth limits, but using a VPN in itself can sometimes decrease your internet speed to a certain degree.
[When you are connected to a VPN,](https://nordvpn.com/) your connection speed depends on a number of factors, including the physical proximity of the server, its load, your original internet speed, the VPN protocol you are using, and more. If you are connected to the closest available server through OpenVPN UDP, you can expect around a 30% drop in speed. If that’s too slow, you can use the [NordLynx](https://support.nordvpn.com/hc/en-us/articles/19564565879441-What-is-NordLynx) protocol instead, which provides much better speed.
If you are experiencing any issues when connected to NordVPN, first check your internet speed without VPN to make sure you have no underlying issues with your internet connection. You can do so [on this website](https://www.speedtest.net/). If you have confirmed that the slower connection is related to the use of VPN, bear in mind that a slightly reduced internet speed is normal when your traffic goes through an encrypted [VPN tunnel](https://nordvpn.com/de/blog/vpn-tunnel/).
However, if the connection speed is reduced significantly, or if you notice that the performance is poorer than the one you usually have with the VPN, try the following tips for your device:
* [Tips to improve connection speed on Windows](https://support.nordvpn.com/hc/en-us/articles/20379736354961-Improve-connection-speed-on-Windows-with-NordVPN-app)
* [Tips to improve connection speed on macOS](https://support.nordvpn.com/hc/en-us/articles/20396667808657-Improve-connection-speed-on-macOS-with-NordVPN-app)
* [Tips to improve connection speed on Android](https://support.nordvpn.com/hc/en-us/articles/20379831991697-Improve-connection-speed-on-Android-with-NordVPN-app)
* [Tips to improve connection speed on iOS](https://support.nordvpn.com/hc/en-us/articles/20396465736849-Improve-connection-speed-on-iOS-with-NordVPN-app)
|
https://support.nordvpn.com/hc/en-us/articles/20282474570257-Speed-and-bandwidth
|
Why is my status Unprotected
|
When you visit the [NordVPN.com](https://nordvpn.com/) website, your status at the top of the page may say you are Unprotected, like in the screenshot below:
This means that you are currently not connected to our servers.
If you are new to our service, we suggest downloading and installing our software from [here](https://nordvpn.com/download/). You can choose from a number of custom applications to connect to our servers and protect your traffic. Click below to see the specific cities and regions you may connect to.
* [United States](https://nordvpn.com/servers/usa/)
* [Canada](https://nordvpn.com/servers/canada/)
* [Australia](https://nordvpn.com/servers/australia/)
* [United Kingdom](https://nordvpn.com/servers/uk/)
* [Germany](https://nordvpn.com/servers/germany/)
* [France](https://nordvpn.com/servers/france/)
* [Netherlands](https://nordvpn.com/servers/netherlands/)
* [Italy](https://nordvpn.com/servers/italy/)
* [Japan](https://nordvpn.com/servers/japan/)
(Psst, even more servers can be found by [click here](https://nordvpn.com/servers/))
If the status at the top of the page still says Unprotected after you have connected to a NordVPN server, contact our support team using either the Email or Chat button below.
|
https://support.nordvpn.com/hc/en-us/articles/20282075701777-Why-is-my-status-Unprotected
|
What are the pros and cons of TCP and UDP
|
UDP is mainly used for online streaming and downloading. TCP is more reliable but also slightly slower than UDP and is mainly used for web browsing.You can watch our video for a more detailed explanation:
|
https://support.nordvpn.com/hc/en-us/articles/20280919698577-What-are-the-pros-and-cons-of-TCP-and-UDP
|
How Auto (Recommended) protocol works?
|
When choosing a server while connected to "Auto (Recommended)" VPN protocol:
|
https://support.nordvpn.com/hc/en-us/articles/20279414082193-What-is-Auto-Recommended-protocol-on-Windows
|
Why choose Auto (Recommeded) protocol?
|
Auto (Recommended) protocol finds the fastest connection to your wanted server, resulting in a smooth browsing and streaming experience. Moreover, when using other protocols, the app may ask you whether you agree to change the connection protocol to enable some of [NordVPN's features](https://nordvpn.com/features/) (for example, if you have set OpenVPN UDP in Connection Settings but wish to enable the Meshnet feature). When using the Auto (Recommended) protocol, the NordVPN app will not ask you such questions.
|
https://support.nordvpn.com/hc/en-us/articles/20279414082193-What-is-Auto-Recommended-protocol-on-Windows
|
What is Auto (Recommended) protocol on Windows
|
[NordVPN](https://nordvpn.com/what-is-a-vpn/) offers its users four different VPN connection methods. One of the connection methods is Auto (Recommended). This article will explain how this connection protocol works and why it is recommended.
## How Auto (Recommended) protocol works?
When choosing a server while connected to "Auto (Recommended)" VPN protocol:
1. Click on the server that you would like to connect to;
2. "Auto (Recommended)" protocol checks the connection protocols that are available for that server (Nordlynx, OpenVPN (TCP) or OpenVPN (UDP));
3. Connects you successfully to a VPN server with the fastest available protocol.
## Why choose Auto (Recommeded) protocol?
Auto (Recommended) protocol finds the fastest connection to your wanted server, resulting in a smooth browsing and streaming experience. Moreover, when using other protocols, the app may ask you whether you agree to change the connection protocol to enable some of [NordVPN's features](https://nordvpn.com/features/) (for example, if you have set OpenVPN UDP in Connection Settings but wish to enable the Meshnet feature). When using the Auto (Recommended) protocol, the NordVPN app will not ask you such questions.
|
https://support.nordvpn.com/hc/en-us/articles/20279414082193-What-is-Auto-Recommended-protocol-on-Windows
|
What is Incogni
|
Incogni is a personal data removal service that works to delete information about you held by data brokers and similar entities.
Many services collect sensitive details about you (such as your full name, phone number, email address, birth date, and location), which lets shady businesses profile you and exposes you to the risk of identity theft. Incogni petitions these services on your behalf to remove this information in accordance with the applicable data protection laws. You can learn how it all works on our [Incogni page](https://nordvpn.com/incogni/).
If you have any questions or requests related to Incogni, check out [Incogni’s support center](https://support.incogni.com/hc/en-us).
|
https://support.nordvpn.com/hc/en-us/articles/20228780938129-What-is-Incogni
|
List of NordVPN features
|
In addition to the basic VPN service, NordVPN benefits include extra layers of functionality. Some of these add more protection, while others ensure ease of use.
Here is a list of [NordVPN features](https://nordvpn.com/features/) and their descriptions:
* [Next-generation encryption](https://nordvpn.com/features/next-generation-encryption/)
* [Strict no logs policy](https://nordvpn.com/features/strict-no-logs-policy/)
* [Threat Protection Pro™](https://nordvpn.com/features/threat-protection/)
* [Meshnet](https://meshnet.nordvpn.com/getting-started/meshnet-explained)
* [Dark Web Monitor](https://support.nordvpn.com/hc/en-us/articles/19681938685713-Using-the-Dark-Web-Monitor-feature)
* [DoubleVPN](https://nordvpn.com/features/double-vpn/)
* [Automatic Kill Switch](https://nordvpn.com/features/vpn-kill-switch/)
* [DNS leak protection](https://nordvpn.com/dns-leak-test/)
* [Onion Over VPN](https://nordvpn.com/features/onion-over-vpn/)
* [Streaming support](https://nordvpn.com/features/streaming/)
* [SmartPlay](https://nordvpn.com/features/streaming/smart-play/)
* [Lightning speed](https://nordvpn.com/features/high-speed-vpn/)
* [Secure up to 10 devices simultaneously](https://nordvpn.com/features/vpn-for-multiple-devices/)
* [Dedicated IP address](https://nordvpn.com/features/dedicated-ip/)
* [VPN apps for various devices](https://nordvpn.com/download/)
* [Browser proxy extensions](https://nordvpn.com/features/proxy-extension/)
* [24/7 customer support](https://nordvpn.com/features/customer-service/)
|
https://support.nordvpn.com/hc/en-us/articles/19559429814545-List-of-NordVPN-features
|
How can I get an Invoice for my company
|
If you are looking for a guide on how to get a receipt, check this article: How can I get a receipt for my payment?
1. Log in to your account on the Nord Account page.
2. Navigate Billing History. Click the Invoice button under the Download column.
3. A window will pop-up, asking for additional information. Please input all the required information and click Generate Invoice.
4. Wait until a PDF file icon pops up. Click on the Invoice highlight to download it.
|
https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company
|
Onion Over VPN with NordVPN
|
Onion Over VPN is a special category of NordVPN servers that lets users access the Tor (The Onion Router) network with increased privacy and without the need for a separate Tor browser.
## How Onion Over VPN works
When you connect to an Onion Over VPN server:
1. Your traffic is encrypted by the NordVPN client.
2. The encrypted traffic passes through a NordVPN server, which changes your IP address.
3. Private and secure, your traffic now reaches the Tor network, which adds its own encryption layers.
4. Your traffic is sent through three random Tor servers before it reaches its destination on the internet.
You can find more detailed information on our dedicated Onion Over VPN page.
## The benefits of Onion Over VPN
* Additional privacy. Anyone can run Tor servers, which may lead to your data being exposed to snoops. Onion Over VPN solves this problem by first routing your traffic through a NordVPN server to hide your IP address.
* No need for a special browser. Typically, you need to download and install a Tor browser to use the Tor network. With NordVPN, you only need to connect to an Onion Over VPN server — you can then use any browser you like.
To better understand the privacy concerns of accessing the Tor network without a VPN (and the general differences between Tor and VPN), check out the video below.
## How to use Onion Over VPN
1. Open the NordVPN app.
2. Find the "Specialty servers" category.
3. Press on “Onion Over VPN.” Wait until you've successfully connected.
4. Open your browser. You can now connect to Tor network websites.
If you are using Firefox, you'll need to follow a few more steps: Firefox does not open .onion websites.
If your browser doesn't open Onion websites after you connect to Onion Over VPN servers (or if you have any other issues related to Onion Over VPN servers), please reach out to our customer support for help (contact us).
|
https://support.nordvpn.com/hc/en-us/articles/19559254946833-Onion-Over-VPN-with-NordVPN
|
VPN for BBC: how to watch it securely
|
With the rise of streaming services like BBC, many users turn to VPNs to access content safely and avoid regional restrictions. In this guide, we’ll cover the essentials of using a VPN for BBC streaming, offering useful tips to improve your experience and resolve any potential issues.
Table of contents:
* [Required NordVPN servers](
* [Troubleshooting steps](
## Required NordVPN servers
VPN provides the ability to bypass restrictions on BBC and also strengthens your security by encrypting your data, keeping your information safe from prying eyes and cyber threats. To securely stream content for BBC, we suggest connecting to [NordVPN servers](https://nordvpn.com/servers/) while using the BBC streaming platform:
* BBC iPlayer (UK): Connect to any [VPN server in the United Kingdom](https://nordvpn.com/servers/uk/).
* BBC US: Connect to any [VPN server in the United States](https://nordvpn.com/servers/usa/).
* BBC AU: Connect to any [NordVPN server in Australia](https://nordvpn.com/servers/).
## Troubleshooting steps
Streaming through a VPN can sometimes result in disruptions or difficulties accessing content, which can hinder the experience.
If you're encountering connection issues, consider trying these solutions to resolve them:
* Connect to a different server in the same region of your wished streaming content.
* Clear your browser’s cache or test a different browser on your device.
* [Change your DNS addresses to NordVPN's](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-NordVPN-DNS-server-addresses).
* Disable location services on your device.
If you're still experiencing issues, please review our [troubleshooting steps for streaming](https://support.nordvpn.com/hc/en-us/articles/19559968238097-Troubleshooting-steps-for-streaming). For more assistance on [streaming safely](https://nordvpn.com/features/streaming/) with a VPN for the BBC, [reach out to our support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support).
Under certain circumstances, streaming content (using video on demand, online TV platforms, or other sources) that is only accessible outside your country of residence may be illegal. Always check if you have the legal authority to access the material you wish to stream.
The NordVPN service should never be used to bypass copyright or other regulations. NordVPN does not promote, induce, or otherwise facilitate the use of the service for such purposes. For more details, please read our[ General Terms of Service](https://my.nordaccount.com/legal/terms-of-service/) and[ the NordVPN Additional Terms](https://my.nordaccount.com/legal/terms-of-service/nordvpn/).
|
https://support.nordvpn.com/hc/en-us/articles/19560706992401-VPN-for-BBC-how-to-watch-it-securely
|
How to watch paid streaming services with NordVPN while traveling
|
In many countries, there are censorship and other limitations on paid streaming services that affect travelers. NordVPN allows you to access such services securely while traveling without any additional configuration. You can read more about it here: [https://nordvpn.com/features/smart-play/](https://nordvpn.com/features/streaming/smart-play/). Here you can find specific articles on some paid streaming services:
* How to securely watch Hulu with NordVPN
* How to securely watch Amazon Prime with NordVPN
* How to securely watch BBC with NordVPN
* How to securely watch Disney Plus with NordVPN
* How to securely watch DAZN with NordVPN
In case you encounter any issues, be sure to check our article on troubleshooting streaming-related problems. You are also welcome to contact our support for assistance.
As you may be aware, streaming content (from video-on-demand or online TV platforms, etc.) that is only accessible in a country other than your country of residence might, under certain circumstances, be considered illegal. Please double-check the authorization or other justification for your actions with the material you are willing to stream before proceeding.
The NordVPN service should never be used to bypass copyright or other regulations. NordVPN does not promote, induce, or otherwise facilitate the use of the service for such purposes. For more details, please read General Terms of Service and NordVPN Additional Terms.
|
https://support.nordvpn.com/hc/en-us/articles/19560693763345-How-to-watch-paid-streaming-services-with-NordVPN-while-traveling
|
Troubleshooting steps for streaming
|
Streaming issues like buffering, poor video quality, or interruptions while connected to NordVPN can disrupt your viewing experience. Whether the issue lies with your internet or device, multiple potential causes exist. This guide will walk you through common troubleshooting steps to quickly resolve these issues and restore a smooth streaming experience.
Table of contents:
* [Connection leakage troubleshooting](
* [Troubleshooting steps for various devices](
## Connection leakage troubleshooting
One possible challenge users encounter when troubleshooting streaming issues is a leaking connection. This sometimes occurs when part of their internet traffic bypasses the VPN, leaving sensitive data exposed or causing interruptions in their streaming experience.
If you're having issues with certain streaming services while using NordVPN, first check if your connection is protected by following these steps:
1. Ensure that your connection is set up correctly by checking whether your status says protected on [our website](https://nordvpn.com/):
2. If you are connected to one of our servers but your status says unprotected, proceed to the following steps to ensure your connection is secure. Stop any leaks from your connection by following these tutorials:
* * [WebRTC leak prevention](https://support.nordvpn.com/hc/en-us/articles/20318383008529-How-to-stop-WebRTC-leaks)
* [Disable IPv6](https://support.nordvpn.com/hc/en-us/articles/20350921723409-How-to-disable-IPv6)
## Troubleshooting steps for various devices
Technical issues can sometimes arise when streaming content due to various device-related factors. If your connection is secure and the issues persist, find your device in the tutorials below and follow the instructions. After each step, check if the issue is resolved. If not, proceed to the next step.
### For Windows, macOS, Linux devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. [Clear the cache of your browser.](https://nordvpn.com/blog/how-to-clear-your-cache/)
3. Try to use a different browser/incognito mode.
4. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers) to 103.86.99.100 and 103.86.96.100 on your device.
5. Test the streaming accessibility changes without using [Threat Protection or Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection) if the features are enabled.
6. [Check](https://support.nordvpn.com/hc/en-us/articles/20290051742353-How-to-check-the-NordVPN-app-version) whether your NordVPN application is updated to the[ latest version](https://nordvpn.com/blog/category/service-updates/app-updates/).
7. As a last resort - try using the[ NordVPN extension](https://nordvpn.com/features/proxy-extension/) instead and access the streaming through your browser. Download the extension by clicking [here](https://support.nordvpn.com/hc/en-us/articles/20321833806865-How-to-set-up-the-NordVPN-browser-extension).
### For Android/iOS devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it.
3. If you are accessing the streaming platform on a browser, [clear your browser's cache.](https://nordvpn.com/blog/how-to-clear-your-cache/)
4. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/19587726859793-What-are-the-addresses-of-my-NordVPN-DNS-servers) to 103.86.99.100 and 103.86.96.100 on your device.
5. Test the streaming accessibility changes without using [Threat Protection or Threat Protection Pro™](https://support.nordvpn.com/hc/en-us/articles/19508765521425-What-is-Threat-Protection-Pro-and-Threat-Protection) if the features are enabled.
### For Android TV boxes
1. Try connecting to a different server in the region where you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it, here are the steps:
1. Go to Settings > Preferences section > More settings > Apps.
2. Find the streaming service app and press on it.
3. Click the Force Stop button.
4. Click the Clear Cache button.
5. Restart the application.
3. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/20466230743569-Change-your-DNS-servers-on-Android-TV-with-NordVPN) to 103.86.99.100 and 103.86.96.100 on your device.
### For Amazon Fire TV devices
1. Try connecting to a different server of the region you would like to access the streaming service.
2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it:
1. Go to Settings > Applications > Manage Installed Applications.
2. Find the streaming service app and press on it.
3. Click the Force Stop button.
4. Click the Clear Cache button.
5. Restart the application.
3. [Set up NordVPN DNS addresses](https://support.nordvpn.com/hc/en-us/articles/20466230743569-Change-your-DNS-servers-on-Android-TV-with-NordVPN) to 103.86.99.100 and 103.86.96.100 on your device.
The NordVPN service should never be used to bypass copyright regulations. NordVPN does not promote, condone, or endorse the use of the service for such purposes. For more details, please read the NordVPN [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
If you experience other issues or have additional questions, do not hesitate to [submit a request](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-to-reach-NordVPN-customer-support) to our customer success team.
|
https://support.nordvpn.com/hc/en-us/articles/19559968238097-Troubleshooting-steps-for-streaming
|
Cyber insurance benefits: additional FAQs
|
You can find additional questions answered about cyber insurance in this article.
## Table of contents:
* [Ability to purchase additional coverage](https://support.nordvpn.com/hc/en-us/articles/20185997168529-Cyber-insurance-benefits-additional-FAQs#Ability%20to%20purchase%20additional%20coverage)
* [Who is the insurance benefits receiver](https://support.nordvpn.com/hc/en-us/articles/20185997168529-Cyber-insurance-benefits-additional-FAQs#Who%20is%20the%20insurance%20benefits%20receiver)
* [Waiting period](https://support.nordvpn.com/hc/en-us/articles/20185997168529-Cyber-insurance-benefits-additional-FAQs#Waiting%20period)
* [Cybersecurity practices that must be followed](https://support.nordvpn.com/hc/en-us/articles/20185997168529-Cyber-insurance-benefits-additional-FAQs#Cybersecurity%20practices%20that%20must%20be%20followed)
* [Secondary financial impacts coverage](https://support.nordvpn.com/hc/en-us/articles/20185997168529-Cyber-insurance-benefits-additional-FAQs#Secondary%20financial%20impacts%20coverage)
* [Reasons for getting your insurance benefits canceled or ceased](https://support.nordvpn.com/hc/en-us/articles/20185997168529-Cyber-insurance-benefits-additional-FAQs#Reasons%20for%20getting%20your%20insurance%20benefits%20canceled%20or%20ceased)
* [Policy renewal](https://support.nordvpn.com/hc/en-us/articles/20185997168529-Cyber-insurance-benefits-additional-FAQs#Policy%20renewal)
* [Contact direct](https://support.nordvpn.com/hc/en-us/articles/20185997168529-Cyber-insurance-benefits-additional-FAQs#Contact%20direct)
### Can I purchase additional coverage above the £5,000 limit?
No, you cannot purchase additional coverage above the £5,000 limit.
### Are family members or other individuals using my NordVPN account also covered under this policy?
No, these insurance benefits are only applicable to the owner of the NordVPN account who has purchased the NordVPN Ultimate bundle subscription.
### Is there a waiting period before the insurance benefits cover becomes active?
There is no waiting period. As soon as you have purchased a NordVPN Ultimate bundle subscription, you are covered by the insurance benefits.
### Are there any specific cybersecurity practices I need to follow to ensure my claim will be valid?
You are responsible for taking reasonable precautions to prevent losses due to cyber fraud. Such precautions include avoiding clicking on suspicious links and [verifying the identity](https://nordvpn.com/blog/identity-verification/) of their sender, e.g., checking the email address and/or phone number or verifying payee information with the bank before responding.
You must also comply with the terms and conditions of your bank or e-money account provider and follow any instructions given by them with regard to avoiding [fraud](https://nordvpn.com/blog/what-is-fraud/), such as never disclosing login details, PIN numbers, or [OTP (One-Time-Passcodes)](https://nordvpn.com/blog/one-time-password-explained/) to anyone.
If you have been a victim of cyber fraud, you must notify your bank or e-money account provider within 24 hours of you discovering the fraud, so they can make attempts to stop the transaction from going through or trace where the funds have gone.
If you have failed to adhere to any of the above, or if it is deemed that you have been unreasonably negligent, then your claim may be denied.
### In the case of a cyber scam, am I covered for any secondary financial impacts, like loss of investment gains?
No, the insurance benefits only cover funds transferred or transactions made by you directly in response to a cyber scam.
### In what circumstances might Chubb or NordVPN cancel or cease the insurance benefits cover?
Either the insurer (Chubb) or the group policyholder (NordVPN) may cancel or cease the insurance benefits for any of the following reasons:
* by mutual agreement between the two parties.
* if you, or anyone acting on your behalf, knowingly makes a claim which is in any way dishonest, false, or fraudulent.
You will be notified in the event of cancellation of these insurance benefits.
### How do I renew my policy, and will there be any change in terms upon renewal?
As long as you have an active NordVPN Ultimate bundle subscription, you need not take any additional action. The policy and the insurance benefits will continue, and there will be no changes to the terms of the policy upon renewal as long as the group policy between Chubb and NordVPN is valid. However, if there are any changes to the group policy or if the group policy is no longer valid, you will be notified at least 60 days in advance.
### Is there any way to reach out to someone if I have any additional questions?
If you have any additional questions about the insurance benefits, you can contact chubbcyberclaims@ie.sedgwick.com
|
https://support.nordvpn.com/hc/en-us/articles/20185997168529-Cyber-insurance-benefits-additional-FAQs
|
What information does NordVPN store?
|
NordVPN does not log any of your activity online. The only information we keep about our users is their encrypted login credentials and billing information for refund procedures.
However, there is some information we need to keep:
* Your email address to send the latest NordVPN news and retrieve a forgotten password.
* A username to establish a VPN connection.
* Payment information. We store the transaction or order ID in case you request a refund. However, your account is not linked with any activity you have done when connected to a VPN. We would recommend you use CoinPayments for anonymous payments.
As per our [no-logs-policy](https://nordvpn.com/features/strict-no-logs-policy/), we would be unable to provide any relevant information in case of a valid court order.
The information mentioned above can be deleted once you remove your account. If you wish to do so, check out [how to delete your NordVPN account](https://support.nordvpn.com/hc/en-us/articles/19477434542865-How-to-delete-my-NordVPN-account).
|
https://support.nordvpn.com/hc/en-us/articles/19744151372945-What-information-does-NordVPN-store
|
I have been charged twice
|
Please [contact our support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) and provide as much information about your payment as possible. We need it to have a better ability to identify your payments. The information that would help us:
* Payment type (credit card, CoinPayments, etc.)
* Payment date(s) - tell us your last 5 payment dates
* Transaction ID or payment number of your last 5 payments that you were provided.
* In some cases, we may ask you for a photo/screenshot proof of your transaction.
|
https://support.nordvpn.com/hc/en-us/articles/19744128147729-I-have-been-charged-twice
|
What should I do if I choose the wrong VAT country?
|
You can [generate an invoice](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company) from your [NordAccount](https://my.nordaccount.com/) and then claim the tax return in your local tax office. Alternatively, our [support can issue a refund](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy) for your payment, and then you can re-subscribe to our service while selecting a country with a different VAT.
|
https://support.nordvpn.com/hc/en-us/articles/19743990111121-What-is-VAT-and-why-am-I-charged
|
What is VAT, and why am I charged
|
VAT (Value Added Tax) is a tax that is added to goods and services, including digital services. We collect VAT on behalf of the country you select on the [checkout page](https://nordcheckout.com/?product_group=nordvpn&cart_id=2d53ba3b-8d07-4190-a795-f63fa287ffef) and use the EU VAT MOSS system which covers all European countries. We pay VAT quarterly to the respective countries as this is mandatory for online software sales.
You can see a VAT charge next to the price of the NordVPN service under the Order summary.
## What should I do if I choose the wrong VAT country?
You can [generate an invoice](https://support.nordvpn.com/hc/en-us/articles/19744005126801-How-can-I-get-an-Invoice-for-my-company) from your [NordAccount](https://my.nordaccount.com/) and then claim the tax return in your local tax office. Alternatively, our [support can issue a refund](https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy) for your payment, and then you can re-subscribe to our service while selecting a country with a different VAT.
|
https://support.nordvpn.com/hc/en-us/articles/19743990111121-What-is-VAT-and-why-am-I-charged
|
I can't make a payment
|
Payments may fail for various reasons. Here are a few tips you might find useful.
Credit Card
To avoid multiple charges or a temporary hold of funds, do not make repeated attempts to complete a purchase.
You may contact your credit card company – it is likely to have information about the failed transaction and the status of your account.
If you’ve tried to make a payment with a credit card, but your account is still not active, there are a few common causes:
* Insufficient funds. Check if your bank account has enough credit to make the payment.
* Incorrect information. The information you provide when paying must match the information on your credit card.
* Expired card. Check the expiration date of your card.
* Fraud detection. This usually happens when you try to make a payment while connected to a VPN or when using a proxy. Having an unusual IP address (such as an IP address of a country different from the one where your credit card was issued) may also be the cause.
* The transaction was declined by the issuing bank. You may want to contact your bank and allow future payments to NordVPN.
If you use a prepaid credit card, register it online before use. Contact the card issuer if you have trouble completing the registration.
CoinGate
Have you tried to make a payment with Crypto Currencies but your account is still inactive? Your transaction may not have been confirmed in the coin network yet – just give it more time.
Your transaction might also have timed out if you took too long to make the payment. In this case, [contact our support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support), and we will be glad to help you.
|
https://support.nordvpn.com/hc/en-us/articles/19742025703313-I-can-t-make-a-payment
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Why my NordVPN account is still inactive
|
If you paid for the NordVPN service, but it still insists that you get a plan when you open the app, follow these steps:
1. Make sure you are logged in with the same E-Mail that you purchased a subscription.
2. Wait for a payment to be processed:
* Payments via credit card may take up to 40 minutes to be verified.
* Payments via iDeal (Netherlands) may take up to 40 minutes to be verified.
* Payments via CoinGate may take up to 1.5 hours to be verified.
If your account is still inactive after you've logged in with the same e-mail address and waited until your payment is processed - [Contact our support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support)
|
https://support.nordvpn.com/hc/en-us/articles/19741669733393-Why-my-NordVPN-account-is-still-inactive
|
How to apply a NordVPN coupon code
|
To apply a NordVPN discount code, follow these steps:
1. Go to our [pricing page.](https://nordvpn.com/pricing/)
2. Select a preferred plan.
3. Click do you have a promo code?:
4. Enter the coupon code you have, and press apply:Now you will have the deal corresponding to your [NordVPN coupon](https://nordvpn.com/coupon/) code applied to your purchase.
After clicking apply, your coupon code will be applied to your purchase.
NordVPN provides discounts during certain events, such as on [Black Friday](https://nordvpn.com/black-friday/) and [Cyber Monday](https://nordvpn.com/cyber-monday/). Make sure to regularly check out our main page for any active deals.
|
https://support.nordvpn.com/hc/en-us/articles/19686880595217-How-to-apply-a-NordVPN-coupon-code
|
Unauthorised use of Credit or Debit card
|
NordVPN provides VPN services through subscriptions. If you see a suspicious charge from NordVPN or any Nord product on your card statement, contact customer support for help:
* Email: support@nordvpn.com
* Live chat: Click the chat bubble at the bottom-right of their website.
To help identify the payment, provide these details:
* First six and last four digits of the card
* Cardholder name
* Amount charged
* Date of the transaction
Sometimes, the charges might be due to a friend or family member using your card.
|
https://support.nordvpn.com/hc/en-us/articles/19685941574801-Unauthorised-use-of-Credit-or-Debit-card
|
How to purchase a dedicated IP address
|
A NordVPN dedicated IP is an IP address that is assigned to a specific server. This means that the address is not shared with any other device or network. If you wish to get better connection speed, less Captcha requests, or an IP that is only accessible to you, a dedicated IP will help. In this article you will learn how to purchase a [NordVPN dedicated IP.](https://nordvpn.com/features/dedicated-ip/) If you wish to purchase a dedicated IP, you will need an active NordVPN subscription.
Important: If you purchase a dedicated IP from NordVPN, your email will be linked to that IP address. For more information, please consult our [Privacy Policy](https://my.nordaccount.com/legal/privacy-policy/nordvpn/).
## Table of contents:
* [How to get a dedicated IP address as a new NordVPN user](
* [How to get a dedicated IP address if you are an existing NordVPN user](
* [Purchasing a dedicated IP using your Nord Account](
* [Purchasing a dedicated IP using the NordVPN Windows app](
* [Purchasing a dedicated IP using the NordVPN macOS app](
* [Using a dedicated IP in countries with internet restrictions](
* [Frequently asked questions](
* [How many dedicated IPs can be used with one NordVPN account?](
* [How do you purchase additional dedicated IPs?](
* [What should you do after purchasing a dedicated IP?](
## How to get a dedicated IP address as a new NordVPN user
You can add a dedicated IP address at checkout when purchasing your first NordVPN subscription.
1. Go to the [NordVPN pricing page](https://nordvpn.com/pricing/).
2. Select your desired plan and its duration.
3. At the checkout, find dedicated IP under add extra services (optional) and click add.
4. Complete the purchase and create your [Nord Account](https://my.nordaccount.com/).
5. Open your Nord Account and [set up your dedicated IP location](https://support.nordvpn.com/hc/en-us/articles/23189768691345-Setting-up-a-dedicated-IP-after-purchase).
## How to get a dedicated IP address if you are an existing NordVPN user
### Purchasing a dedicated IP using your Nord Account
If you already have an active NordVPN subscription, you can purchase our dedicated IP service by following these steps:
1. Log in to your [Nord Account](https://my.nordaccount.com/).
2. Go to the NordVPN tab:
3. Select get dedicated IP.
4. Choose the plan that best fits your needs.
5. Fill out all required payment information and select continue.
6. [Set up your dedicated IP in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/23189768691345-Setting-up-a-dedicated-IP-after-purchase) dashboard.
### Purchasing a dedicated IP using the NordVPN Windows app
If you wish to purchase a dedicated IP using the [NordVPN application for Windows](https://nordvpn.com/download/windows/), follow these steps:
1. In the main screen of the Windows NordVPN app, open the specialty servers tab:
2. Click dedicated IP.
3. Click buy dedicated IP in the following screen. You will be taken to your Nord Account to select your desired dedicated IP plan.
4. Fill out all of the required payment information and click continue.
5. [Set up your dedicated IP in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/23189768691345-Setting-up-a-dedicated-IP-after-purchase) dashboard.
### Purchasing a dedicated IP using the NordVPN macOS app
You can only use this purchase method if you have [downloaded the NordVPN macOS app](https://nordvpn.com/download/mac/) from the NordVPN website. If you did not, you can still [purchase a dedicated IP using your Nord Account](
Follow these steps to purchase your dedicated IP:
1. Open your NordVPN app.
2. Scroll down to specialty servers and click dedicated IP:
3. Click get dedicated IP in the following screen. You will be taken to your Nord Account to select your desired dedicated IP plan.
4. Fill out all of the required payment information and click continue.
5. [Set up your dedicated IP in your Nord Account](https://support.nordvpn.com/hc/en-us/articles/23189768691345-Setting-up-a-dedicated-IP-after-purchase) dashboard.
## Using a dedicated IP in countries with internet restrictions
Due to reduced service accessibility, you may have trouble getting your dedicated IP to work when connecting from countries with internet restrictions. Please consult our guide on [manual NordVPN dedicated IP server setup.](https://support.nordvpn.com/hc/en-us/articles/31386007399057-Manual-NordVPN-Dedicated-IP-server-setup)
## Frequently asked questions
### How many dedicated IPs can be used with one NordVPN account?
You may purchase any number of dedicated IP addresses, but keep in mind that your NordVPN account is limited to ten simultaneous connections.
### How do you purchase additional dedicated IPs?
You can purchase additional dedicated IP addresses using a special coupon code. This coupon will allow you to create a new NordVPN account while paying only for the dedicated IP feature. However, because you still need an active NordVPN subscription to use the dedicated IP, our customer service staff will help you transfer the dedicated IP address to your main account.
Here is what you need to do to purchase additional dedicated IP addresses:
1. Apply the coupon code “norddedicatedip” to your order, selecting the 1-year NordVPN plan.
2. Enter an email address for the temporary NordVPN account (different from your main one).
3. Complete the purchase. You should now have two NordVPN accounts.
4. [Contact our support team](https://support.nordvpn.com/hc/en-us/articles/19482416296593-How-can-I-reach-NordVPN-customer-support) and give them the email addresses of both of your NordVPN accounts, indicating which one is your main one.
5. Specify your [dedicated IP location](https://support.nordvpn.com/hc/en-us/articles/19507808024209-Dedicated-NordVPN-IP-addresses).
Note: After you specify your desired dedicated IP location, it may take up to three business days to set your NordVPN dedicated IP address. However, your dedicated IP subscription will begin to run at the date of purchase.
### What should you do after purchasing a dedicated IP?
You need to [set up your dedicated IP address in Nord Account](https://support.nordvpn.com/hc/en-us/articles/23189768691345-Setting-up-a-dedicated-IP-after-purchase) after purchase.
|
https://support.nordvpn.com/hc/en-us/articles/19484196251921-How-to-purchase-a-dedicated-IP-address
|
How to get NordVPN cheaper
|
The best NordVPN plans currently available are displayed on our [pricing page](https://nordvpn.com/pricing/). However, here are some additional deals:
* Student discount - NordVPN offers an additional discount for students and apprentices who are 18-26 years old.
* NordVPN coupons - here, you can find special monthly deals.
* Affiliate coupon codes - we recommend checking out if your favorite content creators are a part of our Affiliate Program, as they can provide you with special discount codes. Follow this guide to learn how to apply the NordVPN discount code.
* Referring a friend - with this opportunity, you can receive a month of NordVPN services for free for referring a friend.
* Occasional deals - NordVPN offers plenty of discounts and gifts to its customers throughout the year. Here, you can see where to find them and find out the best time to get them. For example, you can keep an eye out for special Cyber Monday or Black Friday VPN deals.
|
https://support.nordvpn.com/hc/en-us/articles/19477702164369-How-to-get-NordVPN-cheaper
|
What is your money-back policy?
|
Here is the refund and cancellation policy at the core of our 30-day money-back guarantee:
“...if you are not satisfied with our Services, you may cancel the Subscription and request a refund within 30 days following your purchase of our Services (“Money Back Guarantee”). Please note that Subscriptions may be refunded on the basis of the Money Back Guarantee only after the initial purchase. Once a Subscription is renewed, it cannot be refunded on the basis of the Money Back Guarantee, unless applicable law provides otherwise.”
This and other conditions of our service can be found in our [Terms of Service](https://my.nordaccount.com/legal/terms-of-service/).
Here are our instructions for [how to cancel](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription) automatic payment renewal.
## Requesting a refund
Previously, refunds could only be processed through our support team. We have now implemented an automated refund system that is more efficient, faster, and convenient for our customers to use. This change also improves our ability to gather feedback, allowing us to better understand issues and improve our service. As we continue to refine this new process, your feedback is welcomed to help us enhance it further.
To request a refund for your payment, contact our customer support team via live chat available in the bottom right corner of the page, and indicate you would like us to refund your payment.
1. You will receive a link to your Nord Account dashboard. Follow the link and verify it’s you who’s trying to access the account.
2. In the following window, you will see which payments are eligible for a refund. Such payments will have a Refund button available. To proceed, click on Refund.Please keep in mind that not all payments are eligible for refunds, and certain terms apply depending on where you bought the subscription:
* * Apple App Store: Subscriptions purchased via the Apple App Store are subject to Apple's refund policies. We're unable to issue refunds for payments made through the Apple App Store. For assistance, please reach out to Apple directly via Apple Support.
* Amazon Appstore: If you've purchased your subscription through the Amazon App Store, contact Amazon directly for assistance via Amazon Support.
* Google Play Store: Refunds for payments made through the Google Play Store can be requested through NordVPN’s customer support, provided they fall within the refund terms outlined above. Additionally, if the payment was made within the last 48 hours, you can request a refund directly from your Google Play account. For more details, visit Google Play Support.
* Retailers or resellers: If you've purchased a subscription outside the NordVPN website (e.g., physical store, online shop, or marketplace like BestBuy or StackSocial), please contact the retailer directly regarding the refund.
1. In the following window, select the reason for canceling the service and requesting a refund. Your feedback is invaluable because it helps us pinpoint areas for improvement and ensures a better experience for all our users.Once completed, click Submit and Continue. 
2. You will see your refund summary. You can confirm it by clicking Refund.
3. After submitting the request, you will receive a confirmation email saying that your refund has been ordered.
4. You should now see the refund status for your payment as Refund Processing. This means that your request has been received and is currently being processed. This process can take up to a few hours*.*Please note, that due to recent implementation, it may take up to 4 hours for a refund request to be processed.
5. Once the refund is complete, the refund status on your dashboard will change to Refunded, and you will receive a confirmation email. Please note that depending on your payment method, it may take up to 10 business days for the refund to reach your account. If there was an error or you have any other questions, please contact our customer support team directly.
|
https://support.nordvpn.com/hc/en-us/articles/19476991311121-What-is-your-money-back-policy
|
Does NordVPN charge all at once?
|
Yes, all of our [subscription packages](https://nordvpn.com/pricing/) are paid upfront.
If you choose a long-term plan such as our 2-year or 1-year subscription plan - you will be charged the full price, which can be seen under the security package's title such as Complete, Plus, Standard.
|
https://support.nordvpn.com/hc/en-us/articles/19476182512273-Does-NordVPN-charge-all-at-once
|
How much will I need to pay upon renewal?
|
At the end of your initial plan, your subscription will be renewed automatically and you will be charged the applicable renewal price for the service. You can find more information on renewal prices in our [subscription renewal pricing page](https://my.nordaccount.com/legal/pricing/).
The renewal price is subject to change, but you will be notified of any changes by email before your subscription is renewed.
You don’t need to renew your NordVPN subscription manually — unless you [cancel auto-renewal for your subscription](https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-subscription), it will be renewed automatically.
|
https://support.nordvpn.com/hc/en-us/articles/19477173269265-How-much-will-I-need-to-pay-upon-renewal
|
How to get connection logs on Windows
|
When you troubleshoot with our customer support team, they may ask you to upload the connection log files of the NordVPN desktop application to help diagnose the issue. Below you can find the relevant tutorials on how to find and upload connection logs.
1. Open the NordVPN application and click on the Settings icon.
2. Go to Advanced settings and click Run Diagnostics Tool.
(On Windows 10 and 11)
1. Click on the gear icon to reach the settings
2. Go to General app settings.
3. Choose to Run Diagnostics tool.
## Collecting Diagnostics
1. In the NordVPN Diagnostics window, select Collect diagnostics and wait for the process to complete.
2. A message will pop up, notifying you what data the diagnostics will collect. You can safely click Continue. The user’s safety, anonymity, and security is our number one priority, and we guarantee that this information will be used only in order to help you.
3. Once the process is complete, you will receive a reference number, which you will have to specify to our support specialist in the live chat or in your email.In case the Diagnostics window says Failed to send diagnostics, you will need to provide the generated diagnostics report manually.File Explorer will automatically open the directory where the report has been saved. By default, diagnostic reports are saved at C:\Program Files\NordVPN\Diagnostics.You can forward the diagnostics report via email or attach it to the live chat by clicking on the paperclip button at the bottom left corner of the chat window. 
|
https://support.nordvpn.com/hc/en-us/articles/19920718445457-How-to-get-connection-logs-on-Windows
|
How to put OpenVPN on your command path on Windows
|
Windows 10 and Windows 8
1. In Search, search for and then select: System (Control Panel)
2. Click the Advanced system settings link.
3. Click Environment Variables. In the section System Variables, find the PATH environment variable and select it. Click Edit. If the PATH environment variable does not exist, click New.
4. In the Edit System Variable (or New System Variable) window, specify the value of the bin folder in the OpenVPN installation location, by default, it is C:\Program Files\OpenVPN\bin. Click OK. Close all remaining windows by clicking OK.
5. Reopen Command prompt window, and run this command to check if OpenVPN works:openvpn --version.
Windows 7
1. From the desktop, right click the Computer icon.
2. Choose Properties from the context menu.
3. Click the Advanced system settings link.
4. Click Environment Variables. In the section System Variables, find the PATH environment variable and select it. Click Edit. If the PATH environment variable does not exist, click New.
5. In the Edit System Variable (or New System Variable) window, specify the value of the specify the value of the bin folder in the openvpn installation location, by default it is C:\Program Files\OpenVPN\bin. Click OK. Close all remaining windows by clicking OK.
6. Reopen Command prompt window, and run this command to check if openvpn works:openvpn --version
|
https://support.nordvpn.com/hc/en-us/articles/19920539475729-How-to-put-OpenVPN-on-your-command-path-on-Windows
|
Error: NordVPN TAP failed; code 1603
|
If you are getting an Error Code 1603 while trying to install the NordVPN TAP adapter, you should follow these steps to resolve the issue:
1. Go to Control Panel > Uninstall a Program / Programs and Features.
2. Locate the "NordVPN network TAP" click on it with the right mouse button, and choose "Uninstall."
3. Restart the computer.
4. Now install the TAP driver again according to your operating system:<https://downloads.nordcdn.com/drivers/windows/7/NordVPNTap/NordVPNTapSetup.exe> - Windows 7<https://downloads.nordcdn.com/drivers/windows/8/NordVPNTap/NordVPNTapSetup.exe> - Windows 8<https://downloads.nordcdn.com/drivers/windows/10/NordVPNTap/NordVPNTapSetup.exe> - Windows 10
5. Try to use the NordVPN application.
If the issue persists after following the steps above, try these instructions:
1. Open the Command Prompt using administrator privileges (you will find a tutorial on how to do that here: <https://whatvwant.com/run-command-prompt-as-administrator/>).
2. Run the following command:sfc /scannow
|
https://support.nordvpn.com/hc/en-us/articles/19920449576593-Error-NordVPN-TAP-failed-code-1603
|
Printer related issues on Windows
|
When there is an active VPN connection running on your Windows device, you may find that your wireless printer becomes unreachable. If that is the case, there are steps you can take to resolve this issue.
First, please make sure that the option 'Invisibility on LAN' is turned off. The option can be found in the settings menu, under the Advanced section.
On Windows 7 and 8.1:
1. Click on the gear icon to open app settings.
2. Make sure that the option 'Invisibility on LAN' is turned off. The option can be found in the settings menu, under the Advanced section.
On Windows 11:
1. Open application settings by clicking on a gear icon in the left bottom corner.
2. Go to connection settings.
3. Make sure that the option 'Stay invisible on LAN' is turned off.
Does the problem persist? No worries, try this:
1. Locate the IP address of the printer. You should be able to find it written in the manual that came with the printer.
2. Now, open the Control Panel. This can be done by clicking on Start and typing "Control Panel" within the search.
3. Inside Control Panel, navigate to Hardware and Sound.
4. There you should see Devices and Printers. Click on it and select "Add a printer".
5. You will see a loading screen. Just below it, select "The printer that I want isn't listed".
6. Check the circle next to "Add a printer using a TCP/IP address or a hostname".
7. Add the following settings:
Device type: Autodetect
Hostname or IP address: The IP address of the printer that was located during the first step.
8. Finally, click Next and see if you can now reach your printer.
In the case that this solution does not help, please reach out to our customer support team via one of the buttons below (email/chat).
|
https://support.nordvpn.com/hc/en-us/articles/19920409516945-Printer-related-issues-on-Windows
|
How Does This Affect You?
|
If our macOS client detects a potentially misconfigured network (i.e. one that hands out non-RFC1918 IP addresses), it will send you a notification. Upon receiving this alert, we will ask you to enable the 'Invisibility on LAN' feature, ensuring your VPN traffic remains private.
|
https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS
|
How to reach NordVPN customer support?
|
While we don't offer phone support, we have different options to contact NordVPN customer support available 24/7 and ready to help you!
## Help Center
First off, if you run into any issues using NordVPN - check out our Help Center that is available in 14 languages: English, German, French, Danish, Italian, Spanish, Norwegian, Swedish, Dutch, Japanese, Korean, Polish, Portuguese-Brazilian, Traditional Chinese.
You can change the language by scrolling down until you see the language change option and clicking on the language you prefer. This will ensure that you can look for information in a language comfortable for you.
After you have set the language you want to look information in, you can find solutions in the help center by either:
* Searching for information using Help Center's search bar, which will list out articles according to the keywords typed in the search query:
* Navigating to one of the categories available in the Help Center:
* [FAQ](https://support.nordvpn.com/hc/en-us/categories/200593301-FAQ) - in this category you'll find Frequently asked questions and NordVPN app setup tutorials;
* [General info](https://support.nordvpn.com/hc/en-us/categories/360000293597-General-info) - here, you'll be able to find information on NordVPN functionalities, features, and SmartPlay;
* [Billing](https://support.nordvpn.com/hc/en-us/categories/360000293617-Billing) - this category covers payment, subscription, and account management topics;
* [Connectivity](https://support.nordvpn.com/hc/en-us/categories/200614302-Connectivity) - the last category available covers troubleshooting articles, here you can find help regarding NordVPN connectivity, internet speed with NordVPN on, manual setups for routers and different OSes, proxies.
## Support agents
However, if you're looking for assistance on your specific case, you can reach out to our developed conversation bots or human customer support agents by:
* Chat
* Email
We have two teams to assist you:
* Customer Care & Billing Team: They can tell you about NordVPN, help set up your devices, make sure you can access streaming sites, and answer questions about dedicated IPs. As well as helpyou with your NordVPN subscription, account, or payments.
* Connection Team: They can assist with setting up NordVPN on your router, fixing advanced connectivity problems, and helping in places with internet restrictions.
|
https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGygBq4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBGwWaEXFToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNDE2Mjk2NTkzLUhvdy10by1yZWFjaC1Ob3JkVlBOLWN1c3RvbWVyLXN1cHBvcnQGOwhUOglyYW5raQg%3D--fa940fa8e64e93e3fd103b0f20cadbed53b80793
|
Failed to reach NordLynx adapter
|
If you receive a message such as "Failed to reach NordLynx adapter" or "NordLynx Adapter cannot be reached", here is what you need to do:
Reinstall the NordLynx/TUN network adapter.
1. Right-click on the start button and select Device Manager.
2. In Device Manager, open the Network Adapter section, right-click on NordLynx Tunnel and then Uninstall device. 
3. Now, open Control Panel (Win 7: press on the Start Button, and find it on the right side; Win 8.1+ click on the Start Button and type in 'Control Panel'). There, click on 'Uninstall a program' under the Programs section. 
4. Find the NordVPN network TUN and uninstall it.
5. Afterward, reboot your device. When it's turned on once again, download the new TUN drivers from one of the links below and go through the setup. When this is done, try connecting.
Click here for Windows 7 or 8.1 TUN drivers.
Click here for Windows 10 TUN drivers.If this does not resolve your issue, please be sure to contact our support team: https://nordvpn.com/contact-us/
|
https://support.nordvpn.com/hc/en-us/articles/19919892467473-Failed-to-reach-NordLynx-adapter
|
Using NordLynx in the NordVPN app - Windows
|
NordLynx is the technology we built around the WireGuard® protocol. It lets you experience WireGuard’s speed benefits without compromising your privacy.
## On Windows 7 and 8.1:
1. Install the [NordVPN app for Windows](https://nordvpn.com/download/windows/) and go to the application settings in the bottom left corner.
2. Select Auto-connect on the left side of the menu and make sure to turn off the "Choose a VPN protocol and server automatically" option. Afterward, click on the [VPN protocol](https://nordvpn.com/blog/protocols/) drop-down menu and select NordLynx.
## On Windows 10 and 11:
1. Click on a gear icon in the left bottom corner of the app.
2. Click on Connection settings.
3. Under VPN Protocol choose Nordlynx.
WireGuard is a registered trademark of Jason A. Donenfeld.
|
https://support.nordvpn.com/hc/en-us/articles/19919637268625-Using-NordLynx-in-the-NordVPN-app-Windows
|
TAP driver error when connecting to a VPN
|
To make sure your issue is caused by the TAP driver, you can check the connectivity logs from the NordVPN app:
1. Open the NordVPN app.
2. Go to Settings -> Advanced -> Run Diagnostics Tool -> Click on Collect Diagnostics and complete the process.
3. Open the NordVPN app installation folder and find the Diagnostics folder. By default, it is located at C:\Program Files\NordVPN\
4. You will see a .zip folder with the date of the diagnostics. Example: 2020-07-14 15_24_30Z-logs.zip.
5. Double-click on the .zip folder and locate the service-XXXX-XX-XX.nwl file. Example: service-2020-07-14.nwl.
6. Double-click on the .nwl file, open it with your favorite text editor, and check for the errors below.
You may notice one of these error messages:
1. FATAL:All TAP-Windows adapters on this system are currently in use.Usually, restarting the TAP adapter helps in this case. To restart it, follow these steps:1. Go to Control Panel -> Network and Sharing Center -> Change Adapter Settings.2. One of the local area connections will have an under-name TAP-NordVPN Windows Adapter v9.3. Disable it and enable it again. Try to connect now.
2. FATAL:There are no TAP-Windows adapters on this system or FATAL: Blocking DNS failed.In this case, you should reinstall TAP drivers. You can download them here:Windows 7:<https://downloads.nordcdn.com/drivers/windows/7/NordVPNTap/NordVPNTapSetup.exe>Windows 10:<https://downloads.nordcdn.com/drivers/windows/10/NordVPNTap/NordVPNTapSetup.exe>
|
https://support.nordvpn.com/hc/en-us/articles/19919463833745-TAP-driver-error-when-connecting-to-a-VPN
|
Connect to NordVPN (Windows) with Command Prompt
|
To connect to NordVPN app using the Command prompt, you must first navigate to the directory of NordVPN installation by entering the following command:cd "C:\Program Files\NordVPN\"Change the directory if it is not in the default path.
After that, enter any of these commands:
1. nordvpn -cornordvpn --connect - Quick connect to VPN. Use additional arguments to connect to the wanted server:
* nordvpn -c -n <name>ornordvpn -c --server-name <name> - Connect to server by Name.Example: nordvpn -c -n "United States #3710"
* nordvpn -c -g <group>ornordvpn -c --group-name <group> - Connect to best server in specified group (specialty server group name or country).Example: nordvpn -c -g "United States" (connect to a specific country)ornordvpn -c -g "Dedicated IP" (connect to a specific specialty server group)
1. nordvpn -d or nordvpn --disconnect - Disconnect from the VPN.
|
https://support.nordvpn.com/hc/en-us/articles/19919384880145-Connect-to-NordVPN-Windows-with-Command-Prompt
|
How to disable IPv6 on Windows
|
Here's how you can disable IPv6 on...
* [Windows 7, 8.1, 10](https://support.nordvpn.com/Connectivity/Windows/1047410402/How-to-disable-IPv6-on-Windows.htm#Windows%207,%208.1,%2010)
* [Windows 11](https://support.nordvpn.com/Connectivity/Windows/1047410402/How-to-disable-IPv6-on-Windows.htm#Windows%2011)
## Windows 7, 8.1, 10
1. Right-click the network icon in the notification tray and select Open Network & Internet settings.
2. Open Network and Sharing Center.
3. Click on your network adapter.
4. Click on Properties.
5. Uncheck Internet Protocol Version 6 (TCP/IPv6) on the list. After that, click OK and Close.
## Windows 11
1. At the bottom of your screen, find and press on the magnifying glass icon.
2. A window with a search bar will appear. Type in "Network Connection" and open the matching result.
3. Find your network adapter, and right click on it. Then, press on Properties.
4. Find and uncheck Internet Protocol Version 6 (TCP/IPv6) on the list. After that, click OK and Close.
|
https://support.nordvpn.com/hc/en-us/articles/19919186892305-How-to-disable-IPv6-on-Windows
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How to connect to NordVPN with IKEv2/IPSec on macOS
|
Even though the [IKEv2/IPSec protocol is no longer supported on macOS](https://support.nordvpn.com/Connectivity/iOS/2023641872/IKEv2-IPSec-protocol-is-no-longer-supported-on-iOS-and-macOS.htm) on NordVPN 8.5.0 and newer app versions, this connection method can be used as one of the alternative ways to connect to NordVPN servers if you're unable to install the application.This setup lacks the additional features of the native NordVPN app and requires more steps to set up.For macOS versions Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12), [please refer to the older macOS 10.12-12 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-10.12-12).If you're using macOS Ventura (13), follow the [macOS 13 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-13), and if you're using macOS Sonoma or later, check out the [macOS 14-15 section](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-14-15).
Choose your macOS version below:
* [macOS 14-15](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-14-15)
* [macOS 13](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-13)
* [macOS 10.12-12](https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS#macOS-10.12-12)
## Manual IKEv2 connection setup for macOS Sonoma and later
The following steps will guide you on how to set up a manual IKEv2 connection on your macOS Sonoma or later device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.If you're struggling to find the NordVPN Root CA certificate, use the search bar at the top right.
4. Select the Trust tab and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password or fingerprint to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, select VPN. Afterward, click Add VPN Configuration and select IKEv2...
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the Authentication fields, select Username and fill in your NordVPN service username and password.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
8. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, toggle the switch to the on position. To disconnect, complete the reverse action.
You should now be connected.
## Manual IKEv2 connection setup for macOS Ventura
The steps below will guide you on how to set up a manual IKEv2 connection on your macOS Ventura device.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. A Keychain Access window will open up. Locate the NordVPN Root CA within the login section. Right-click on it and select Get Info.
3. Under NordVPN Root CA, click on the Trust section and set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
4. Click on the Apple logo in the upper-right corner of the screen and select System Settings....
5. In the System Settings, click on Network.
6. When the network tab opens, click on the arrow down icon in the lower-right corner (you must have administrator privileges) and then click on Add VPN Configuration. After that, click on IKEv2.
7. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the server hostname of a NordVPN server.For the sake of this tutorial, we used the hostname of server us8374.nordvpn.com, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Scroll down to Authentication and in the Type section select Username as the Authentication method. After that, type in your NordVPN service username and password. Click Create.
2. After these steps, a VPN tab will appear below Network in the System Settings. After you click on it, you will see a VPN connection present. In order to connect to a VPN server, click on a button next to it.
3. That’s it! You should now be connected. After clicking on VPN, you can connect to and disconnect from a VPN in the same VPN tab within the System Settings.
If you want to add different servers, you may also do it via the VPN tab. In order to do so, click on "Add VPN Configuration" and choose "IKEv2", afterward follow the same steps as before.
## Manual IKEv2 connection setup for older macOS versions
The steps below will guide you through setting up a manual IKEv2 connection on older macOS versions, such as Sierra (10.12), High Sierra (10.13), Mojave (10.14), Catalina (10.15), Big Sur (11), and Monterey (12). Although the steps may vary slightly throughout the different versions, the principle of the setup remains the same.
1. First, download the NordVPN IKEv2 certificate to your macOS. The easiest way is to click [this link](https://downloads.nordcdn.com/certificates/root.der) on your macOS device.Once downloaded, open the certificate file in the Downloads folder.
2. The Add Certificates window will appear. Click Add to add the certificate to the login keychain.
3. In the Keychain Access window, login keychains, right-click the NordVPN Root CA certificate, and select Get Info.
4. Set the IP Security (IPSec) and Extensible Authentication (EAP) fields to Always Trust. Leave all other fields as Never Trust. You will have to enter your Mac password to make these changes. Once done, close the keychain.
5. Click on the Apple logo in the upper-left corner of the screen and select System Preferences....
6. In the System Preferences, click on Network.
7. When the network window opens, click on the + icon in the lower-left corner (you must have administrator privileges).
8. A new window will pop up. Fill in the information as so:Interface: select VPN from the drop-down menu. VPN Type: select IKEv2.Service Name: type any name you want. We recommend that you name the service NordVPN (IKEv2).
9. After you have filled in the required fields, click Create:
10. The settings for the new VPN connection will now be displayed. In the Server Address and Remote ID fields, type the hostname of a NordVPN server.For this tutorial, we used the hostname of server NL#37, but you should connect to a server suggested to you.
Follow the steps below to find the best server for your connection:
1. Log into your [Nord Account](https://my.nordaccount.com/), and click NordVPN.
2. Scroll down to Advanced Settings and click Set up NordVPN manually.
3. Select the Server recommendation tab. According to your location, the best server will be recommended.
4. By pressing Advanced filters you can further customize the recommended servers by selecting the Server type and the Security protocol.
5. Under the server IP, next to Available protocols, select IKEv2/IPSec.
6. In the window that pops up, copy the server hostname and use it in your IKEv2 manual connection setup.
7. When connecting to IKEv2 manually, you're going to need to use the Username and Password from the Service credential tab.
1. Click on Authentication Settings…. Select Username as the Authentication method, then type in your NordVPN service username and password. Click OK and then Apply.
Follow the steps below to find the service credentials for manual connection setup:
1. Log into your [Nord Account](https://my.nordaccount.com/), click NordVPN, and, under Manual setup, click on Service credentials. Here you'll find the Username and Password needed to connect manually.
1. After you've set up authentication information, check the Show VPN status in menu bar box (optional), click Connect and then Apply.
You should now be connected.
If you have checked the Show VPN status in menu bar box, you’ll be able to connect to your VPN from the status bar:
|
https://support.nordvpn.com/hc/en-us/articles/19921536696977-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-macOS
|
Connect to NordVPN with Firefox extension
|
## Setting up NordVPN extension on Firefox
You can get the [VPN service for Firefox](https://nordvpn.com/download/firefox-extension/) from the [Firefox website for extensions](https://addons.mozilla.org/en-US/firefox/addon/nordvpn-proxy-extension/).
1. To install the extension click Add to Firefox.
2. Afterward, you will be prompted to grant permission for this application, click Add.
3. After that, you will be asked to allow the extension to run in a private window, check this and click "Okay". 
4. After the installation is finished NordVPN logo will appear on the Toolbar on the top right corner of the browser.
5. Click on the NordVPN logo and you will be prompted to sign in, use your NordVPN credentials to do so. 
## Using and customizing the NordVPN Firefox Extension
Let's look at how you can make the first connection and adjust the extension settings to suit your needs. 
1. Protected status: when you connect to a NordVPN server, this bar will confirm that your connection is successful by displaying the status as Protected.
2. Quick Connect: the fastest way to begin using the NordVPN extension. After pressing Quick Connect, you'll be immediately connected to a NordVPN server.
3. Search: whereas the Quick Connect option will decide on a server location for you, this option allows you to specify the country of the NordVPN server.
4. Settings: here, you can find your General, Connection, Security and privacy settings.General: in these settings, you can find your subscription information, application appearance, language preferences, and a function to import and export [split tunneling](https://support.nordvpn.com/hc/en-us/articles/20321703651985-Split-Tunneling-feature-on-NordVPN-extension) settings.Connection: when accessing connection settings, you can choose to automatically connect to NordVPN servers or add URLs that you wish to be excluded from the NordVPN connection.Security and privacy: enable the [WebRTC](https://support.nordvpn.com/hc/en-us/articles/20318383008529-How-to-stop-WebRTC-leaks) Leaks option and the [Threat Protection](https://support.nordvpn.com/General-info/Features/1047407402/What-are-Threat-Protection-and-Threat-Protection-Lite.htm) feature. Also, choose to turn on security warnings for suspicious websites.
5. Support Assistance: more information about the extension and live chat with an agent option can be found here.
6. Notifications: updates and news about the NordVPN extension.
7. Main extension window: If you click here, you can open the main extension window.
8. List of Recently Connected Countries: This section displays the countries to which you have established a recent connection. In case you haven't connected to any server yet, you will find recommendations for countries to connect to.
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https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGWbEKCEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFx5xrLEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJQL2hjL2VuLXVzL2FydGljbGVzLzIwMzUwNjY5NDYxMTM3LUNvbm5lY3QtdG8tTm9yZFZQTi13aXRoLUZpcmVmb3gtZXh0ZW5zaW9uBjsIVDoJcmFua2kJ--12b033a4ee95fa1f3469148b9b2dcf9d4efdad46
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Adjusting your operating system configuration
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1. Add exceptions for NordVPN.exe, nordvpn-service.exe, and openvpn-service.exe in your [firewall](https://nordvpn.com/blog/what-is-a-firewall/).
If you are using the Windows firewall, add the following 6 rules.
* 3 outbound rules: one for "nordvpn.exe", one for "nordvpn-service.exe", and one for "openvpn-nordvpn.exe"
* 3 inbound rules: one for "nordvpn.exe", one for "nordvpn-service.exe", and one for "openvpn-nordvpn.exe"
Here is a guide on how to manage Windows firewall rules: <https://www.digitalcitizen.life/manage-rules-windows-firewall-advanced-security/>If you use different [firewall](https://nordvpn.com/blog/what-is-nat-firewall/) software, the rules should be found in the application settings.
2. Add exceptions for NordVPN.exe, nordvpn-service.exe, and openvpn-nordvpn.exe in your antivirus application.You can usually find this option in the settings of the application.
3. Check if you have all the latest Windows updates installed on your machine, as some missing security updates might cause connection issues.[Click this link](https://support.microsoft.com/en-au/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) to see how you can check Windows for updates.
4. Change the configured DNS:
* Go to Control Panel > Network and sharing center > Change adapter settings
* One of the local area connections will have an under-name TAP-NordVPN Windows Adapter v9. Right-click on it and select Properties.
* In the list that appears, click on Internet Protocol Version 4 and then Properties.
* Select Use the following DNS addresses and add our DNS addresses: 103.86.96.100 and 103.86.99.100.
5. Flush your network stack:
Enter these commands in your administrator command prompt one by one (here is a [tutorial on how to launch the command prompt as an administrator](https://www.digitalcitizen.life/open-cmd/)):
ipconfig /releaseipconfig /flushdnsipconfig /renewnetsh winsock resetnetsh interface ipv4 resetnetsh interface ipv6 resetnetsh winsock reset catalognetsh int ipv4 reset reset.lognetsh int ipv6 reset reset.log
Restart your computer and check if the issue persists.
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https://support.nordvpn.com/hc/en-us/articles/19918908485009-Adjusting-your-operating-system-configuration
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