question stringlengths 7 94 | answer stringlengths 16 23.7k | url stringlengths 41 398 |
|---|---|---|
Change your DNS servers on Windows | Here's how you can change the DNS servers on...
* [Windows 7,8.1,10](https://support.nordvpn.com/Connectivity/Windows/1088041672/Change-your-DNS-servers-on-Windows.htm#Windows%207,8.1,10)
* [Windows 11](https://support.nordvpn.com/Connectivity/Windows/1088041672/Change-your-DNS-servers-on-Windows.htm#Windows%2011)
... | https://support.nordvpn.com/hc/en-us/articles/19917312522257-Change-your-DNS-servers-on-Windows |
Connect to NordVPN (IKEv2/IPSec) on Windows | The IKEv2/IPSec connection is one of the alternative methods to connect to NordVPN servers on your Windows PC. This is the preferred connection method among privacy enthusiasts because the IKEv2/IPSec security protocol is currently one of the most advanced on the market. That said, this manual setup lacks the additiona... | https://support.nordvpn.com/hc/en-us/articles/19916965616017-Connect-to-NordVPN-IKEv2-IPSec-on-Windows |
Switching protocol to OpenVPN UDP or TCP - Windows | The NordVPN Windows app lets you fine-tune your VPN experience by selecting your VPN protocol. This tutorial teaches you how to change the NordVPN protocol to OpenVPN UDP or TCP. Before you begin, we encourage you to read our article on the [difference between TCP and UDP](https://nordvpn.com/blog/tcp-or-udp-which-is-b... | https://support.nordvpn.com/hc/en-us/articles/19774135293969-Switching-protocol-to-OpenVPN-UDP-or-TCP-Windows |
How to set up a manual connection on Windows using OpenVPN | The OpenVPN GUI application is an alternative option to connecting to NordVPN servers on your Windows PC. If you prefer manual connection and tinkering with open-source software, this is a good way of connecting to NordVPN. That said, it lacks the additional features of the [NordVPN native app](https://support.nordvpn.... | https://support.nordvpn.com/hc/en-us/articles/19749554331793-How-to-set-up-a-manual-connection-on-Windows-using-OpenVPN |
Troubleshooting NordVPN connectivity on Windows | There are several reasons why you may be having trouble connecting to NordVPN on your Windows device. These include issues with your account status, network settings, or app configuration. Here are some steps you can follow to troubleshoot.
* [Make sure your NordVPN account is active](https://support.nordvpn.com/hc/e... | https://support.nordvpn.com/hc/en-us/articles/19748510235921-Troubleshooting-NordVPN-connectivity-on-Windows |
NordVPN PASSWORD: Verification Failed: 'Auth' | Authentication or 'auth' failures on Windows happen for a number of reasons, either relating to the password itself or the device count you have been connected to.
* Try to change your password, log out from the NordVPN app, and then log back in. Change your password here: <https://my.nordaccount.com/reset-password/>... | https://support.nordvpn.com/hc/en-us/articles/19624112901009-NordVPN-PASSWORD-Verification-Failed-Auth |
Staying invisible on unsafe local networks on macOS | If you received a message about a potentially unsafe network, your connection requires additional caution. The problem emerges in scenarios where a router assigns non-RFC1918 IP addresses for the local network. This might seem technical, but in simple terms, certain types of local network configurations can result in V... | https://support.nordvpn.com/hc/en-us/articles/20225371443345-Staying-invisible-on-unsafe-local-networks-on-macOS |
macOS Error: An unknown authentication error happened | 
If you receive such an error, try following these steps:
1. Option + Command + Esc to force quit the NordVPN application.
2. Click on Launchpad and in a search field type "Keychain Access".
2. Click on Activity Logs, and you'll be directed to the folder where your logs are..
2. Navigate to the app settings in ... | https://support.nordvpn.com/hc/en-us/articles/19925285940497-How-can-I-use-NordLynx-in-the-NordVPN-app-for-macOS |
Mac app authentication issue | You may see this prompt after trying to connect to [NordVPN on macOS](https://nordvpn.com/download/mac/). If NordVPN asks for the authentication information, enter your Mac administrator password, and select Always Allow. Do it up to 5 times if the pop-up reappears.
 in your macOS settings. We have a separate guide for [configuring DNS servers on devices using the latest macOS Ventura version](https://support.nordvpn.com/hc/en-us/articles/20285887299857-Change-your-DNS-servers-on-macOS-Ventura).
... | https://support.nordvpn.com/hc/en-us/articles/19921173364113-How-to-change-your-DNS-servers-on-macOS |
How can I get NordVPN latest version on macOS? | By following these three simple steps, you can start using the most up-to-date app version: | https://support.nordvpn.com/hc/en-us/articles/19920947756433-How-to-get-the-latest-NordVPN-app-version-on-macOS |
Why should I get the latest version? | For the best VPN connection quality and the latest NordVPN features, we recommend using the most recent NordVPN macOS version. You can [download this NordVPN version](https://nordvpn.com/download/mac/) for macOS 11 (Big Sur) and newer versions. For macOS 10.12 (macOS Sierra), 10.13 (macOS High Sierra), 10.14 (macOS Moj... | https://support.nordvpn.com/hc/en-us/articles/19920947756433-How-to-get-the-latest-NordVPN-app-version-on-macOS |
How to get the latest NordVPN app version on macOS? | ## How can I get NordVPN latest version on macOS?
By following these three simple steps, you can start using the most up-to-date app version:
1. Uninstall the previous NordVPN applications as shown in this guide (you may have both versions installed, so make sure to delete them both): <https://support.apple.com/en-gb... | https://support.nordvpn.com/hc/en-us/articles/19920947756433-How-to-get-the-latest-NordVPN-app-version-on-macOS |
NordVPN not connecting on Mac | There are several reasons why you may be having trouble connecting to [NordVPN on your macOS](https://nordvpn.com/download/mac/) device. These include issues with your account status or app configuration. Here's how you can troubleshoot your connection on macOS:
1. First, check for any [issues with your account](http... | https://support.nordvpn.com/hc/en-us/articles/19920758451345-NordVPN-not-connecting-on-Mac |
How to connect to your dedicated IP on macOS | A NordVPN dedicated IP is a unique IP address assigned solely to a specific server, ensuring it's not shared with any other device or network. With a NordVPN dedicated IP, you get improved connection speeds, reduced CAPTCHA requests, and enhanced security through exclusive accessibility.In this article, you will learn ... | https://support.nordvpn.com/hc/en-us/articles/19678530026641-How-to-connect-to-your-dedicated-IP-on-macOS |
IKEv2/IPSec protocol is no longer supported on iOS and macOS | We will begin dropping support for the IKEv2/IPSec connection protocol on our macOS and iOS applications from June 15, 2023.
Due to the way macOS and iOS work, connections based on the IKEv2/IPSec protocol are prone to data leakage outside the VPN tunnel under certain conditions. In addition, IKEv2/IPSec lacks developm... | https://support.nordvpn.com/hc/en-us/articles/20226405871761-IKEv2-IPSec-protocol-is-no-longer-supported-on-iOS-and-macOS |
What is Keychain? | [macOS Keychain](https://nordvpn.com/blog/what-is-keychain-on-mac-and-how-to-use-it/) is a built-in password management app. It stores your passwords, account information, VPN configurations, and authentication credentials so you have fewer things to remember and manage. When the [NordVPN app](https://nordvpn.com/downl... | https://support.nordvpn.com/hc/en-us/articles/19624437630865-What-is-Keychain |
How to disable IPv6 on Android (LTE) | This tutorial shows how you can disable IPv6 on Android when using mobile network.
Please bear in mind, the steps may slightly vary depending on the version of Android you're running.
1. Open the Settings menu of your Android phone.
2. Head into... | https://support.nordvpn.com/hc/en-us/articles/20323519060625-How-to-disable-IPv6-on-Android-LTE |
Change your DNS servers on Android | You can manually configure the DNS servers in your Android settings. Here’s how:
1. Open Settings on the device.
2. Select Wi-Fi.
3. Long press your Current network, then select Modify network.
4. Change IP settings to Static.
5. In the DNS 1 and DNS 2 fields that appeared, enter the following:DNS 1: 103.86.9... | https://support.nordvpn.com/hc/en-us/articles/20041353789585-Change-your-DNS-servers-on-Android |
Troubleshooting connectivity on Android | There are several reasons why you may be having trouble connecting to [NordVPN on your Android](https://nordvpn.com/download/android/) device. These include issues with your account status, app configuration, or network settings. To troubleshoot, go through the following steps one by one.
* [Make sure your NordVPN ac... | https://support.nordvpn.com/hc/en-us/articles/20041281541777-Troubleshooting-connectivity-on-Android |
Switching protocol to OpenVPN UDP or TCP - Android | If you want to switch protocol to OpenVPN UDP or OpenVPN TCP on Android, follow these steps:
1. Open application Profile & Settings (bottom right corner).
2. Tap on the gear icon in the top right corner.. Since this manual connection method is more complicated to set up, it is recommended for advanced Android users.
1. First, download the configuration files f... | https://support.nordvpn.com/hc/en-us/articles/19926132780689-Manual-OpenVPN-setup-on-Android |
Checking your device configuration | 1. Add exceptions for the NordVPN app to your antivirus, cleaner, and power saver applications. Since NordVPN runs in the background when you are connected to VPN, these applications may interfere with its stability or might not let you connect at all.
2. Make sure you do not have any [firewall](https://nordvpn.com/blo... | https://support.nordvpn.com/hc/en-us/articles/19925722673297-Checking-your-device-configuration |
How to connect to your dedicated IP on Android | A NordVPN dedicated IP, is an IP address that is assigned to a specific server, ensuring it's not shared with any other device or network. With the NordVPN dedicated IP, you get improved connection speeds, and enhanced security through exclusive accessibility.
In this article, we will cover the process of connecting to... | https://support.nordvpn.com/hc/en-us/articles/19682489581585-How-to-connect-to-your-dedicated-IP-on-Android |
Troubleshooting connectivity on iOS | There are several reasons why you may be having trouble connecting to [NordVPN on your iOS](https://nordvpn.com/download/ios/) device. These include issues with your account status, network settings, or app configuration. Here are some steps you can follow to troubleshoot.
* [Make sure your NordVPN account is active]... | https://support.nordvpn.com/hc/en-us/articles/20397808850833-Troubleshooting-connectivity-on-iOS |
Improve connection speed on iOS with NordVPN app | If you are experiencing slow internet speed while connected to [NordVPN on iOS](https://nordvpn.com/download/ios/), try one of the following:
1. Make sure to use the latest version of NordVPN app. You can uinstall the app as shown in [this guide](https://support.nordvpn.com/hc/en-us/articles/19481023452561-How-to-uni... | https://support.nordvpn.com/hc/en-us/articles/20396465736849-Improve-connection-speed-on-iOS-with-NordVPN-app |
Creating an Apple ID to download the NordVPN iOS app | In some cases, for example, if you are using the Apple ID registered in the country with VPN restrictions, you may not find the NordVPN iOS app on the Apple store.In order to bypass that, you can create a new Apple ID and [download the NordVPN iOS app](https://nordvpn.com/download/ios/).
1. On your iPhone or desktop... | https://support.nordvpn.com/hc/en-us/articles/20373233073169-Creating-an-Apple-ID-to-download-the-NordVPN-iOS-app |
How to connect to NordVPN with IKEv2/IPSec on iOS | In this guide, we will cover how to set up an IKEv2 manual connection on an [iOS device (iPhone/iPad)](https://nordvpn.com/download/ios/).
Even though the [IKEv2/IPSec protocol is no longer supported on iOS](https://support.nordvpn.com/hc/en-us/articles/20226405871761-IKEv2-IPSec-protocol-is-no-longer-supported-on-iOS-... | https://support.nordvpn.com/hc/en-us/articles/20371657885329-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-iOS |
How to create and delete NordVPN Siri shortcuts on iOS | Here’s how to [create Siri shortcuts]( which let you connect to NordVPN, and [how to delete them](
## Setting up Siri shortcuts
You can create Siri shortcuts in the NordVPN app in a few steps.
1. Open the NordVPN app on your phone and click on the profile icon in the lower-right corner.
2. Click on the gear icon ... | https://support.nordvpn.com/hc/en-us/articles/20278320217873-How-to-create-and-delete-NordVPN-Siri-shortcuts-on-iOS |
Installing NordVPN (App Store) version on macOS | From October 17th, 2024, older applications will have a few function limitations. The issues can affect macOS applications version 8.27.2 and below. They can include not receiving notifications in the app and reduced Dark Web Monitoring and Meshnet functionality.To resolve the issue, please update your application to t... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHa8kGjEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFx5xrLEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJUL2hjL2VuLXVzL2FydGljbGVzLzIwNDkyMzk1NDAzOTIxLUluc3RhbGxpbmctTm9yZFZQTi1BcHAtU3RvcmUtdmVyc2lvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpCg%3D%3D--a10607... |
How to fix your NordVPN iOS connection | If you’re having trouble connecting to [NordVPN on your iOS device](https://nordvpn.com/download/ios/), we have some tips for adjusting your connection configuration to help fix the problem. After following each set of instructions, check if the issue remains before you continue. Let’s begin:Reset your Wi-Fi network se... | https://support.nordvpn.com/hc/en-us/articles/20164009382673-How-to-fix-your-NordVPN-iOS-connection |
How to connect to your dedicated IP on iOS | A NordVPN dedicated IP is a unique IP address assigned solely to a specific server, ensuring it's not shared with any other device or network. With the NordVPN dedicated IP, you get improved connection speeds, reduced CAPTCHA requests, and enhanced security through exclusive accessibility.
In this tutorial, you will le... | https://support.nordvpn.com/hc/en-us/articles/19682095316625-How-to-connect-to-your-dedicated-IP-on-iOS |
How to get connection logs on Linux | In order to get the connection logs from the Linux application, open the terminal and type this command:
```
sudo journalctl -u nordvpnd > ~/Desktop/daemonlog.txt
```
You will find a new file daemonlog.txt on your desktop.
In case this command does not work, most probably your operating system does not use systemd, s... | https://support.nordvpn.com/hc/en-us/articles/20379326742161-How-to-get-connection-logs-on-Linux |
Linux IKEv2 MSCHAPv2 fix | This is an alternative way to set up the ipsec.conf file (step 5 on our [main tutorial](https://support.nordvpn.com/hc/en-us/articles/20371023942289-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-Linux)) if you are experiencing issues connecting with IKEv2 on Linux and receiving the No config named 'NordVPN' error after... | https://support.nordvpn.com/hc/en-us/articles/20371936731665-Linux-IKEv2-MSCHAPv2-fix |
How to connect to NordVPN with IKEv2/IPSec on Linux | This guide utilizes the Strongswan packages to manage the IKEv2/IPSec connection on Linux.
Don’t want to manage the VPN setup manually? Download the [NordVPN app for Linux](https://nordvpn.com/download/linux/), where all you need to do is [install the app](https://support.nordvpn.com/hc/en-us/articles/19445292364689-In... | https://support.nordvpn.com/hc/en-us/articles/20371023942289-How-to-connect-to-NordVPN-with-IKEv2-IPSec-on-Linux |
Connecting to NordVPN (Linux Network Manager) | To connect to NordVPN using the Linux Network Manager, follow these steps:
1. Download the [OpenVPN Configuration File Package](https://downloads.nordcdn.com/configs/archives/servers/ovpn.zip) and extract them into a folder of your choice.
2. Enter the following command to make sure that you have installed all of t... | https://support.nordvpn.com/hc/en-us/articles/20347784574097-Connecting-to-NordVPN-Linux-Network-Manager |
Troubleshooting steps for streaming | Streaming issues like buffering, poor video quality, or interruptions while connected to NordVPN can disrupt your viewing experience. Whether the issue lies with your internet or device, multiple potential causes exist. This guide will walk you through common troubleshooting steps to quickly resolve these issues and re... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFq9SjKEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJHcJQTLEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJKL2hjL2VuLXVzL2FydGljbGVzLzE5NTU5OTY4MjM4MDk3LVRyb3VibGVzaG9vdGluZy1zdGVwcy1mb3Itc3RyZWFtaW5nBjsIVDoJcmFua2kG--c2c4c1b5e8d66a0a83def221b3... |
Installing NordVPN application on macOS | The first step towards online security is setting up NordVPN correctly. Follow these simple steps to install the NordVPN app and connect to a VPN server.
Note: NordVPN supports macOS 11 Big Sur, macOS 12 Monterey, macOS 13 Ventura, and macOS Sanoma 14 and above.
Attention: If you encounter issues during the installatio... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJHJugSyEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBFlgFiBEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJOL2hjL2VuLXVzL2FydGljbGVzLzE5NDU2MjgxMjAxMDQxLUluc3RhbGxpbmctTm9yZFZQTi1hcHBsaWNhdGlvbi1vbi1tYWNPUwY7CFQ6CXJhbmtpBg%3D%3D--697f5e979e2da9... |
Temporary failure resolving repo.nordvpn.com | When setting up NordVPN on Linux, you may come across the following issue:
```
Failed to fetch https://repo.nordvpn.com/deb/nordvpn/debian/pool/main/nordvpn_3.7.4_amd64.deb. Temporary failure resolving 'repo.nordvpn.comUnable to fetch some archives, maybe run apt-get update or try with --fix-missing?
```
In order to r... | https://support.nordvpn.com/hc/en-us/articles/20323859356689-Temporary-failure-resolving-repo-nordvpn-com |
Linux GUI | At this moment NordVPN Linux application does not have any graphical user interface and the application is used by entering the commands via the Linux terminal window.
Why do I see a NordVPN icon in the Taskbar Tray/Applications list? This icon is automatically generated by Linux whenever a successful installation of N... | https://support.nordvpn.com/hc/en-us/articles/20323322754065-Linux-GUI |
Configuring Linux Ubuntu setup (Standard User) | These are the instructions to connect non-administrative account (newuser in this example) to VPN using Linux. The instructions were made using Ubuntu 16.04 LTS and connecting to US #311 server using [UDP protocol](https://nordvpn.com/blog/tcp-or-udp-which-is-better/). Before following these instructions, please make s... | https://support.nordvpn.com/hc/en-us/articles/20309534114193-Configuring-Linux-Ubuntu-setup-Standard-User |
What if the token number for NordVPN expires? | If you lost your token number for NordVPN, or it expired, revoke your token by clicking the Revoke button: | https://support.nordvpn.com/hc/en-us/articles/20286980309265-How-to-use-a-token-with-NordVPN-on-Linux |
How to use a token with NordVPN on Linux | Here’s how to use a token to log in and log out of the NordVPN app on a Linux machine without a graphical user interface — and what to do if you lose your token.
Note: This login method is also suitable for headless (no GUI) devices.
## Logging in
If you need an alternative way to log in to the Linux application, use t... | https://support.nordvpn.com/hc/en-us/articles/20286980309265-How-to-use-a-token-with-NordVPN-on-Linux |
Linux start on boot manual connection | This is a tutorial on how to start an OpenVPN connection when your Linux system boots.
Auto-connect OpenVPN via terminal
1. Create an auth.txt file inside the /etc/openvpn directory using the following command:
```
sudo gedit /etc/openvpn/auth.txt
```
Type in your NordVPN credentials (your username and password) on th... | https://support.nordvpn.com/hc/en-us/articles/20285620014353-Linux-start-on-boot-manual-connection |
pfSense setup with NordVPN | What is pfSense, and how to use it with NordVPN?
pfSense is an open-source operating system that can be used as a router or firewall. To set up NordVPN on different versions of pfSense, you'll need to use the OpenVPN protocol. Follow these instructions to set up NordVPN on pfSense:
* [pfSense 2.4.4 setup with NordVPN... | https://support.nordvpn.com/hc/en-us/articles/20285211284497-pfSense-setup-with-NordVPN |
How to log in to NordVPN on Linux devices without a GUI | To log in to NordVPN on your Linux machine without a graphical user interface, enter one of the following commands:
* nordvpn login command with the --token flag
* nordvpn login command with the --callback flag
When using the token login method, follow these steps:
1. Log in to [Nord Account](https://my.nordacc... | https://support.nordvpn.com/hc/en-us/articles/20226600447633-How-to-log-in-to-NordVPN-on-Linux-devices-without-a-GUI |
Installing NordVPN on Linux distributions | In this article, we'll guide you through NordVPN installation and usage on Linux. We offer .deb and .rpm packages that are compatible with Debian, Ubuntu, Elementary OS, Linux Mint, Fedora, QubesOS, RHEL, CentOS, and openSUSE systems. The NordVPN native application is the recommended option for connecting to NordVPN se... | https://support.nordvpn.com/hc/en-us/articles/20196094470929-Installing-NordVPN-on-Linux-distributions |
How to disable IPv6 on Linux | While both internet service providers and IT experts caution users against disabling IPv6 on Linux devices permanently, it’s OK to turn the protocol off temporarily when troubleshooting network issues. In this article, we will teach you how to disable IPv6 on your Linux device.
### Red Hat-based distributions
Here's ho... | https://support.nordvpn.com/hc/en-us/articles/20164669224337-How-to-disable-IPv6-on-Linux |
Change your DNS servers on Linux with NordVPN | Note: when connected to a NordVPN server, [private DNS](https://nordvpn.com/blog/private-dns/) servers are used by default.
To use NordVPN’s private DNS servers on Linux when not connected to a NordVPN server, follow one of the two methods:
## Using Network Manager
1. Open Settings, then select either Network or Wi-... | https://support.nordvpn.com/hc/en-us/articles/20094975629585-Change-your-DNS-servers-on-Linux-with-NordVPN |
How to connect to your dedicated IP on Linux | In this article we will cover how to connect to your [dedicated IP](https://nordvpn.com/features/dedicated-ip/) on Linux.
In order for you to be able to connect, first double-check if you have done the following:
1. Purchased a dedicated IP;
2. Set up the dedicated IP in your Nord Account.
NordVPN's dedicated IP,... | https://support.nordvpn.com/hc/en-us/articles/19684336200081-How-to-connect-to-your-dedicated-IP-on-Linux |
What is SmartDNS? | SmartDNS is a technology that lets you access content on your smart TV that may not be available in your region. SmartDNS is integrated into [NordVPN SmartPlay](https://nordvpn.com/features/streaming/smart-play/), so you only need to have a [NordVPN subscription](https://nordvpn.com/pricing/) to access it. SmartDNS doe... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJEgsuKuEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEuKDTLEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI3L2hjL2VuLXVzL2FydGljbGVzLzE5NDQyODI1MzA2MjU3LVdoYXQtaXMtU21hcnRETlMGOwhUOglyYW5raQY%3D--428244c9d59968fde2a6ae9ec77a077b9628dd7f |
How Does This Affect You? | If our macOS client detects a potentially misconfigured network (i.e. one that hands out non-RFC1918 IP addresses), it will send you a notification. Upon receiving this alert, we will ask you to enable the 'Invisibility on LAN' feature, ensuring your VPN traffic remains private. | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJGQFBZlEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCBHNaCtlEjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJaL2hjL2VuLXVzL2FydGljbGVzLzIwMjI1MzcxNDQzMzQ1LVN0YXlpbmctaW52aXNpYmxlLW9uLXVuc2FmZS1sb2NhbC1uZXR3b3Jrcy1vbi1tYWNPUwY7CFQ6CXJhbmtpCg%3D%3D... |
Unable to connect to a VPN with the browser extension | If you’re unable to connect to NordVPN through [Chrome](https://nordvpn.com/download/chrome-extension/), [Edge](https://nordvpn.com/download/edge-extension/), or [Firefox browser](https://nordvpn.com/download/firefox-extension/) extensions, follow these tips to fix the issue:
1. Don’t connect more than ten devices t... | https://support.nordvpn.com/hc/en-us/articles/20321119601937-Unable-to-connect-to-a-VPN-with-the-browser-extension |
How to avoid login popup in NordVPN extension | If you get a log-in Authentication Request or a proxy sign-in request while using the NordVPN browser extension. Please be aware that this is a native browser pop-up and it is not related to the login of the extension or server.
Here are the steps that may help you to close this pop-up:
1. Close the window by clickin... | https://support.nordvpn.com/hc/en-us/articles/20315663868817-How-to-avoid-login-popup-in-NordVPN-extension |
How can some websites know my real location? | One of the main reasons why a browser can detect your location is a browser popup that asks you to share your location with a specific website. Once you click "Allow", unfortunately, the browser extension cannot hide the location anymore because it is out of proxy scope.
To change location permission, you can click on ... | https://support.nordvpn.com/hc/en-us/articles/20315254188177-How-can-some-websites-know-my-real-location |
Connect to NordVPN with Edge Extension | ## Downloading the NordVPN Edge Extension
1. Open the Microsoft Edge browser.
2. Go to Edge Add-ons and enter "NordVPN" into the search bar (or simply click here).
3. On the NordVPN extension page, to the right, you'll find t... | https://support.nordvpn.com/hc/en-us/articles/19627093939601-Connect-to-NordVPN-with-Edge-Extension |
Which routers don’t support NordVPN | On 1 December 2018, NordVPN’s servers stopped supporting L2TP/IPsec and PPTP connections. More about that in [this article](https://nordvpn.com/blog/l2tp-pptp-protocol-update/).
If you use any of the routers listed below with their native firmware, you will not be able to use them with our service:
* Arris
* Belkin... | https://support.nordvpn.com/hc/en-us/articles/20379585675793-Which-routers-don-t-support-NordVPN |
Peplink / Pepwave setup with NordVPN | These instructions were made in cooperation with one of our customers, to whom we are very much grateful for having spent their time and effort in helping us out. Here you can learn how to set up an OpenVPN connection with NordVPN on your Peplink / Pepwave router with firmware 8.1.1 or above (with an OpenVPN WAN licens... | https://support.nordvpn.com/hc/en-us/articles/20375659316497-Peplink-Pepwave-setup-with-NordVPN |
How to configure QNAP 4.2.1 NAS | This is the tutorial on how to set up your Qnap NAS based on TS-112P version of the disk station using 4.2.1 (20160201) firmware version. The instructions were made for connection to the US #936 server. Note that if you connect to the other server, you need to name it in all the steps accordingly.
Connect to your Qnap ... | https://support.nordvpn.com/hc/en-us/articles/20347010702097-How-to-configure-QNAP-4-2-1-NAS |
How to configure Synology 5.1 NAS | This is the tutorial on how to set up your Synology NAS based on DiskStation Manager (DSM) 5.1 version. The instructions were made for connection to the Swedish #3 server. Special thanks to @davmojo for providing these instructions.
1. Login to your Synology NAS control panel.
2. Import one of our .ovpn files by following the steps below:
Follow the steps below to find the manual connection configuration fi... | https://support.nordvpn.com/hc/en-us/articles/20324075012625-How-to-configure-QNAP-4-4-2-NAS |
How to setup Endian firewall | In order to connect your Endian Firewall to NordVPN you will have to configure your device according to the upcoming steps (otherwise you may experience [connectivity issues](https://support.nordvpn.com/hc/en-us/articles/20347119467409-Issue-TLS-key-negotiation-failed-to-occur)). By default you can’t configure NordVPN ... | https://support.nordvpn.com/hc/en-us/articles/20323848378641-How-to-setup-Endian-firewall |
Netduma setup with NordVPN | First things first, these changes are made in the web configuration panel of your router. You can access it by visiting the local IP of your router from your web browser. The two most common, default local IPs that most routers have are 192.168.1.1 or 192.168.0.1 - you can access these by opening [http://192.168.1.1](h... | https://support.nordvpn.com/hc/en-us/articles/20323695823761-Netduma-setup-with-NordVPN |
Padavan setup with NordVPN | This tutorial explains how to connect your Padavan firmware router to NordVPN using the OpenVPN protocol.
First things first, these changes are made in the web configuration panel of your router. You can access it by visiting the local IP of your router from your web browser. The two most common, default local IPs that... | https://support.nordvpn.com/hc/en-us/articles/20323041135889-Padavan-setup-with-NordVPN |
Can I set up Netgear router with VPN | Netgear is one of the most popular router manufacturer brands. Netgear routers provide great Wi-Fi connection, however, these routers cannot perform as OpenVPN clients.
In case you have a Netgear router, check if your router supports DD-WRT firmware [here](https://wiki.dd-wrt.com/wiki/index.php/Supported_Devices#Netgea... | https://support.nordvpn.com/hc/en-us/articles/20282781982481-Can-I-set-up-Netgear-router-with-VPN |
Why Choose FlashRouters? | [FlashRouters](https://nordvpn.com/flashrouters/) offers some of the best routers for NordVPN pre-configured to deliver top-notch security and performance: | https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN |
Which router should I use with NordVPN? | It's important that a router supports VPN configurations to use NordVPN; however, to maximize your NordVPN experience, a router that’s pre-configured for VPN use is key.
For example, FlashRouters offers a [wide range of NordVPN-compatible devices](https://nordvpn.com/flashrouters/) optimized for secure, high-speed con... | https://support.nordvpn.com/hc/en-us/articles/20195707547025-Which-router-should-I-use-with-NordVPN |
Not sure if your router is supported and/or can't find it on the list above? | First, see if you can find your router on our [list of unsupported routers](https://support.nordvpn.com/hc/en-us/articles/20379585675793-Which-routers-don-t-support-NordVPN). | https://support.nordvpn.com/hc/en-us/articles/19426084718865-Setting-up-a-router-with-NordVPN |
Setting up a router with NordVPN | The procedure of setting up NordVPN on your router will depend on your router’s firmware or manufacturer. If you can’t find the VPN router setup tutorial for your router’s firmware on the following list, continue scrolling down for further instructions. You may also check out our list of [router recommendations](https:... | https://support.nordvpn.com/hc/en-us/articles/19426084718865-Setting-up-a-router-with-NordVPN |
NordVPN proxy setup for BitTorrent | When you connect to NordVPN’s servers, you can use BitTorrent and most other peer-to-peer platforms. But if you want to avoid using the [NordVPN app](https://nordvpn.com/download/), setting up a VPN proxy is the next best thing.
Note that NordVPN service should never be used to bypass copyright regulations. NordVPN do... | https://support.nordvpn.com/hc/en-us/articles/20465085067665-NordVPN-proxy-setup-for-BitTorrent |
NordVPN proxy setup on Vuze | NordVPN and Vuze is a great combination, with or without setting up a proxy. In fact, NordVPN works on most peer-to-peer platforms.
However, there may be cases where you just can’t use the [NordVPN app](https://nordvpn.com/download/). Here’s how to connect to [NordVPN servers](https://nordvpn.com/servers/) via a proxy... | https://support.nordvpn.com/hc/en-us/articles/20458691129105-NordVPN-proxy-setup-on-Vuze |
OPNsense 21 setup with NordVPN | 1. In order to setup OPNsense with OpenVPN please access your OPNsense via browser.
2. Navigate to System -> Trust -> Authorities and click on the +Add button.You should see this screen:
3. We will configure our OPNsense to ... | https://support.nordvpn.com/hc/en-us/articles/20397569418129-OPNsense-21-setup-with-NordVPN |
How to provide connection logs of NordVPN apps | In case of an issue with the connectivity using our applications, please provide us with the connection logs from the application and send to our support team for further troubleshooting.Here are the tutorials on how to provide the connection logs for different operating systems:
* [How to get connection logs on Wind... | https://support.nordvpn.com/hc/en-us/articles/20379445229073-How-to-provide-connection-logs-of-NordVPN-apps |
How to check the NordVPN app version | In this article, you can find a step-by-step guide on how to locate the NordVPN app version on:
* [iOS](
* [Android](
* [macOS](
* [Windows](
* [Linux](
## iOS
1. When you open the NordVPN application, click on the profile icon in the bottom right corner..Note: On the Tunnel Settings, mark the checkbox on Don't pull routes option.
2. Once you have finished the tutoria... | https://support.nordvpn.com/hc/en-us/articles/20370642641169-pfSense-2-4-4-selective-Routing |
How to set up Western Digital My Cloud | This is a tutorial on how to set up a WD My Cloud EX2 NAS with a NordVPN connection.
You need to make the following changes in the web settings of your Western Digital My Cloud NAS. Just enter the device's local IP address in your browser to access the web interface. The default IP, username, and password info can be f... | https://support.nordvpn.com/hc/en-us/articles/20369682113169-How-to-set-up-Western-Digital-My-Cloud |
How to disable IPv6 | If you are having issues related to IPv6 leaking on your connection you can disable it on your device.To do so you can follow these guides:
* [Windows](https://support.nordvpn.com/hc/en-us/articles/19919186892305-How-to-disable-IPv6-on-Windows)
* [MacOS](https://support.nordvpn.com/hc/en-us/articles/19924913336081-... | https://support.nordvpn.com/hc/en-us/articles/20350921723409-How-to-disable-IPv6 |
It says my username or password is incorrect | There may be a few reasons causing this error:
* First, make sure you are using the [latest version of the application](https://nordvpn.com/download/).
* If that does not help, you may be using the wrong password. Follow these steps to reset your password:
1. Log in to your Nord Account here: <https://my.nordac... | https://support.nordvpn.com/hc/en-us/articles/20350855634833-It-says-my-username-or-password-is-incorrect |
pfSense 2.4.4 VPN setup | Please note: if you are using pfSense 2.4.5 you will need to follow this tutorial instead. Likewise, in case you have pfSense 2.5 use this tutorial instead.
## Here are the steps on how to set up OpenVPN on pfSense 2.4.4:
1. To set up VPN on pfSense 2.4.4, access your pfSense from your browser, then navigate to System ... | https://support.nordvpn.com/hc/en-us/articles/20349690650385-pfSense-2-4-4-VPN-setup |
How to get connection logs on Android | You can send logs from your [NordVPN Android application](https://nordvpn.com/download/android/) by following these steps.
1. Open the application, and go to the user settings.
... | https://support.nordvpn.com/hc/en-us/articles/20347328412945-How-to-get-connection-logs-on-Android |
Issue: TLS key negotiation failed to occur | This issue (TLS key negotiation failed to occur within 60 seconds (check your network connectivity)) sometimes comes with UDP protocol. Please try to make a connection with TCP protocol in order to see whether here is a problem. Also, it could be that your firewall/ISP blocks your connection. | https://support.nordvpn.com/hc/en-us/articles/20347119467409-Issue-TLS-key-negotiation-failed-to-occur |
How to stop WebRTC leaks | Sometimes various browsers experience WebRTC Leaks which may cause the real IP address leak, even when using a VPN.
However, you can easily disable the WebRTC leaks using the NordVPN browser extension on top of the NordVPN app.
* Download and set up the NordVPN browser extension on the browser of your choice: [Chrom... | https://support.nordvpn.com/hc/en-us/articles/20318383008529-How-to-stop-WebRTC-leaks |
Why use NordVPN DNS servers? | DNS servers translate human-friendly domain names such as www.google.com into IP addresses like 192.168.1.1 so your device can connect to websites. When you type a website address, your device asks a DNS server for the IP address. If the server doesn’t know it, it looks it up from other servers. Changing DNS servers pr... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFegJ%2FQEToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJEuKDTLEToLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJML2hjL2VuLXVzL2FydGljbGVzLzE5NTg3NzI2ODU5NzkzLVdoYXQtYXJlLU5vcmRWUE4tRE5TLXNlcnZlci1hZGRyZXNzZXMGOwhUOglyYW5raQc%3D--f426e56e18f1209f4a... |
I get "Invalid security certificate" message | This certificate message is MITM (Man-in-the-middle) protection. If you get this message, it means that some new certificate/application has been found on your device that has access to device traffic ( for example, anti-virus applications that need to monitor traffic to block threats) and is trying to stop access to a... | https://support.nordvpn.com/hc/en-us/articles/20285460922385-I-get-Invalid-security-certificate-message |
What is the IPv6 leak? | Most of the current websites support only IPv4, while there are quite a few internet service providers (ISPs) that support both IPv4 and IPv6. | https://support.nordvpn.com/hc/en-us/articles/20282567431185-How-to-avoid-an-IPv6-Leak-with-NordVPN |
How does NordVPN protect you from IPv6 leaks? | NordVPN has integrated IPv6 leak protection. You can read more about it here: <https://nordvpn.com/blog/nordvpn-implements-ipv6-leak-protection/> | https://support.nordvpn.com/hc/en-us/articles/20282567431185-How-to-avoid-an-IPv6-Leak-with-NordVPN |
How else can you protect yourself from IPv6 leak? | You can disable IPv6 in your network completely by changing your router configuration. Each router is different but most have the ability to turn IPv6 completely off - in that case, you won't have to change anything in your devices. | https://support.nordvpn.com/hc/en-us/articles/20282567431185-How-to-avoid-an-IPv6-Leak-with-NordVPN |
How to avoid an IPv6 Leak with NordVPN | ## What is the IPv6 leak?
Most of the current websites support only IPv4, while there are quite a few internet service providers (ISPs) that support both IPv4 and IPv6.
Here is a real-life example: your ISP is using both protocols and you are connecting to some website or service which supports only IPv4. This is where... | https://support.nordvpn.com/hc/en-us/articles/20282567431185-How-to-avoid-an-IPv6-Leak-with-NordVPN |
Why can't I send email messages | In this article, you will learn what to do if you are unable to send or receive email messages with NordVPN.We will cover the following:
* [How to change SMTP ports for common mailing services](
* [Changing NordVPN settings](
## How to change SMTP ports for common mailing services
Simple Mail Transfer Protocol, ... | https://support.nordvpn.com/hc/en-us/articles/20281749016081-Why-can-t-I-send-email-messages |
How can I change my registration email address | To change the email address you registered your NordVPN account with, you need to fill out our email change request form. If you can’t open the form, please contact our support team.
Note: This change will apply to all Nord Security services, including NordLocker and NordPass.
Follow the instructions below to change yo... | https://support.nordvpn.com/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEmPiK4EToYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGPoP97EjoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJVL2hjL2VuLXVzL2FydGljbGVzLzE5NDgyNTQ2MTUyOTc3LUhvdy1jYW4tSS1jaGFuZ2UtbXktcmVnaXN0cmF0aW9uLWVtYWlsLWFkZHJlc3MGOwhUOglyYW5raQg%3D--c6042b67... |
Intel Killer Wi-Fi adapter not working with NordVPN | In this article, we will troubleshoot connectivity issues with Intel Killer internet adapters.
The Killer NIC, developed by Killer Gaming (a subsidiary of Intel) minimizes lag, latency, and packet loss. However, some Windows computers that run this adapter can experience VPN connectivity issues. Here’s how to solve th... | https://support.nordvpn.com/hc/en-us/articles/20226287150609-Intel-Killer-Wi-Fi-adapter-not-working-with-NordVPN |
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