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https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-leader-hub.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-leader-hub.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-leader-hub.html | Leader Hub release notes | Version history for the Leader Hub application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-leader-hub.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-leader-hub.html"><body id="store-rn-esm-leader-hub"><main role="main"><article role="article" class="dita" id="store-rn-esm-leader-hub" aria-labelledby="title_store-rn-esm-leader-hub">
<h1 class="title topictitle1" id="title_store-rn-esm-leader-hub">Leader Hub release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Leader Hub application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-leader-hub__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d31749e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.0 - May 2025</dt>
<dd class="dd" id="store-rn-esm-leader-hub__latest-store-rn-esm-leader-hub">This release is to remove the dependency of Leader Hub on TD plugins and Skills Intelligence. The remaining functionality stays the same.</dd>
<dt class="dt dlterm">Version 1.1.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-esm-leader-hub__ul_ylb_nqk_ddc">
<li class="li">At a Glance page: The Proactive Prompts widget has been added to the At a Glance page. Out of the box, one signal has been configured to prompt leaders to review significant skill gaps.</li>
<li class="li">Team detail page: Additional widgets have been added to enhance team composition data, including: <ul class="ul" id="store-rn-esm-leader-hub__ul_bnb_nqk_ddc">
<li class="li">Distribution of team members by tenure at the company</li>
<li class="li">Distribution of team members by time spent in their current position</li>
<li class="li">Distribution of team members by experience levels</li>
</ul>
</li>
<li class="li">Skill page: New feature Skills explorer has been added to track Organizational Skill Competencies with Interactive Dashboard <ul class="ul" id="store-rn-esm-leader-hub__ul_cnb_nqk_ddc">
<li class="li">Detailed overview of skills in the organization, including their relevance, compliance ratio, and average proficiency levels</li>
<li class="li">Filter the data by entire org or select team lead's org , enabling tailored analysis of organizational competencies.</li>
<li class="li">Conversations with leads on areas requiring improvement or recognition to high-performing groups</li>
</ul>
</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-esm-leader-hub__ul_yxb_4qk_ddc">
<li class="li">Talent visibility page: <ul class="ul" id="store-rn-esm-leader-hub__ul_z45_nqk_ddc">
<li class="li">Search results now include the employee's position title and department for improved clarity</li>
<li class="li">Focus view people card now limit the number of Talent Development metrics displayed to a maximum of 3 to prevent information overload</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.8 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The ServiceNow Leader Hub application empowers organizational leaders to understand the strengths of their teams, identify gaps in skills, and facilitate changes that are conducive to the success of their workforce. Leader
Hub is a new application in the Xanadu release.</li>
<li class="li">Leader Hub highlights for the Xanadu release:<ul class="ul" id="store-rn-esm-leader-hub__ul_m3x_5xq_1cc">
<li class="li">Get quick access to a comprehensive overview of your organization's talent, including metrics for skill competency across different teams, identifying significant skill gaps, and employee engagement with the growth
tools provided in the Talent Development suite of applications.</li>
<li class="li">Gain visibility into the skills and talent composition of each team that exists within your organization, at any level of granularity, through an organizational chart that illustrates the reporting relationships across
the different teams in your organization.</li>
<li class="li">Give organizational supporters to whom the leader has delegated responsibilities access to Leader Hub from a view that enables them to see their designated leader's organization and provide support accordingly.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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The remaining functionality stays the same.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-leader-hub__ul_ylb_nqk_ddc\">\n <li class=\"li\">At a Glance page: The Proactive Prompts widget has been added to the At a Glance page. Out of the box, one signal has been configured to prompt leaders to review significant skill gaps.</li>\n <li class=\"li\">Team detail page: Additional widgets have been added to enhance team composition data, including: <ul class=\"ul\" id=\"store-rn-esm-leader-hub__ul_bnb_nqk_ddc\">\n <li class=\"li\">Distribution of team members by tenure at the company</li>\n <li class=\"li\">Distribution of team members by time spent in their current position</li>\n <li class=\"li\">Distribution of team members by experience levels</li>\n </ul>\n </li>\n <li class=\"li\">Skill page: New feature Skills explorer has been added to track Organizational Skill Competencies with Interactive Dashboard <ul class=\"ul\" id=\"store-rn-esm-leader-hub__ul_cnb_nqk_ddc\">\n <li class=\"li\">Detailed overview of skills in the organization, including their relevance, compliance ratio, and average proficiency levels</li>\n <li class=\"li\">Filter the data by entire org or select team lead's org , enabling tailored analysis of organizational competencies.</li>\n <li class=\"li\">Conversations with leads on areas requiring improvement or recognition to high-performing groups</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esm-leader-hub__ul_yxb_4qk_ddc\">\n <li class=\"li\">Talent visibility page: <ul class=\"ul\" id=\"store-rn-esm-leader-hub__ul_z45_nqk_ddc\">\n <li class=\"li\">Search results now include the employee's position title and department for improved clarity</li>\n <li class=\"li\">Focus view people card now limit the number of Talent Development metrics displayed to a maximum of 3 to prevent information overload</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.8 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The ServiceNow Leader Hub application empowers organizational leaders to understand the strengths of their teams, identify gaps in skills, and facilitate changes that are conducive to the success of their workforce. 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} | # Leader Hub release notes
Version history for the Leader Hub application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - May 2025
This release is to remove the dependency of Leader Hub on TD plugins and Skills Intelligence. The remaining functionality stays the same.
#### Version 1.1.1 - November 2024
* New:
+ At a Glance page: The Proactive Prompts widget has been added to the At a Glance page. Out of the box, one signal has been configured to prompt leaders to review significant skill gaps.
+ Team detail page: Additional widgets have been added to enhance team composition data, including:
- Distribution of team members by tenure at the company
- Distribution of team members by time spent in their current position
- Distribution of team members by experience levels
+ Skill page: New feature Skills explorer has been added to track Organizational Skill Competencies with Interactive Dashboard
- Detailed overview of skills in the organization, including their relevance, compliance ratio, and average proficiency levels
- Filter the data by entire org or select team lead's org , enabling tailored analysis of organizational competencies.
- Conversations with leads on areas requiring improvement or recognition to high-performing groups
* Changed:
+ Talent visibility page:
- Search results now include the employee's position title and department for improved clarity
- Focus view people card now limit the number of Talent Development metrics displayed to a maximum of 3 to prevent information overload
#### Version 1.0.8 - August 2024
* The ServiceNow Leader Hub application empowers organizational leaders to understand the strengths of their teams, identify gaps in skills, and facilitate changes that are conducive to the success of their workforce. Leader
Hub is a new application in the Xanadu release.
* Leader Hub highlights for the Xanadu release:
+ Get quick access to a comprehensive overview of your organization's talent, including metrics for skill competency across different teams, identifying significant skill gaps, and employee engagement with the growth
tools provided in the Talent Development suite of applications.
+ Gain visibility into the skills and talent composition of each team that exists within your organization, at any level of granularity, through an organizational chart that illustrates the reporting relationships across
the different teams in your organization.
+ Give organizational supporters to whom the leader has delegated responsibilities access to Leader Hub from a view that enables them to see their designated leader's organization and provide support accordingly.
| ---
title: Leader Hub release notes
description: Version history for the Leader Hub application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Leader Hub release notes
Version history for the Leader Hub application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - May 2025
This release is to remove the dependency of Leader Hub on TD plugins and Skills Intelligence. The remaining functionality stays the same.
#### Version 1.1.1 - November 2024
* New:
+ At a Glance page: The Proactive Prompts widget has been added to the At a Glance page. Out of the box, one signal has been configured to prompt leaders to review significant skill gaps.
+ Team detail page: Additional widgets have been added to enhance team composition data, including:
- Distribution of team members by tenure at the company
- Distribution of team members by time spent in their current position
- Distribution of team members by experience levels
+ Skill page: New feature Skills explorer has been added to track Organizational Skill Competencies with Interactive Dashboard
- Detailed overview of skills in the organization, including their relevance, compliance ratio, and average proficiency levels
- Filter the data by entire org or select team lead's org , enabling tailored analysis of organizational competencies.
- Conversations with leads on areas requiring improvement or recognition to high-performing groups
* Changed:
+ Talent visibility page:
- Search results now include the employee's position title and department for improved clarity
- Focus view people card now limit the number of Talent Development metrics displayed to a maximum of 3 to prevent information overload
#### Version 1.0.8 - August 2024
* The ServiceNow Leader Hub application empowers organizational leaders to understand the strengths of their teams, identify gaps in skills, and facilitate changes that are conducive to the success of their workforce. Leader
Hub is a new application in the Xanadu release.
* Leader Hub highlights for the Xanadu release:
+ Get quick access to a comprehensive overview of your organization's talent, including metrics for skill competency across different teams, identifying significant skill gaps, and employee engagement with the growth
tools provided in the Talent Development suite of applications.
+ Gain visibility into the skills and talent composition of each team that exists within your organization, at any level of granularity, through an organizational chart that illustrates the reporting relationships across
the different teams in your organization.
+ Give organizational supporters to whom the leader has delegated responsibilities access to Leader Hub from a view that enables them to see their designated leader's organization and provide support accordingly.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-analytics-pack-contract-mgmt-pro.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-analytics-pack-contract-mgmt-pro.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-analytics-pack-contract-mgmt-pro.html | Analytics Pack for Contract Management Pro release notes | Version history for the Analytics Pack for Contract Management Pro application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-analytics-pack-contract-mgmt-pro.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-analytics-pack-contract-mgmt-pro.html"><body id="store-rn-esm-legal-analytics-pack-contract-mgmt-pro"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-analytics-pack-contract-mgmt-pro" aria-labelledby="title_store-rn-esm-legal-analytics-pack-contract-mgmt-pro">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-analytics-pack-contract-mgmt-pro"><span class="ph">Analytics Pack for Contract Management Pro</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Analytics Pack for Contract Management Pro</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-analytics-pack-contract-mgmt-pro__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d41227e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.0 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-analytics-pack-contract-mgmt-pro__latest-store-rn-esm-legal-analytics-pack-contract-mgmt-pro">Fixed: UI issues.</dd>
<dt class="dt dlterm">Version 1.1.0 - August 2024</dt>
<dd class="dd">Fixed: The contract requests in Draft and Cancelled state were appearing in the Contract request trend report. The filters have been updated to hide the contract
requests in Draft and Cancelled state.</dd>
<dt class="dt dlterm">Version 1.0.2 - May 2024</dt>
<dd class="dd"><p class="p">Gain insight, analyze trends, and drill down into the details of contract operations from the Contracts Dashboard. The application uses ServiceNow Performance Analytics and is included with a full Contract Management Pro license.</p>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Analytics Pack for Contract Management Pro release notes
Version history for the Analytics Pack for Contract Management Pro application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - May 2025
Fixed: UI issues.
#### Version 1.1.0 - August 2024
Fixed: The contract requests in Draft and Cancelled state were appearing in the Contract request trend report. The filters have been updated to hide the contract
requests in Draft and Cancelled state.
#### Version 1.0.2 - May 2024
Gain insight, analyze trends, and drill down into the details of contract operations from the Contracts Dashboard. The application uses ServiceNow Performance Analytics and is included with a full Contract Management Pro license.
| ---
title: Analytics Pack for Contract Management Pro release notes
description: Version history for the Analytics Pack for Contract Management Pro application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Analytics Pack for Contract Management Pro release notes
Version history for the Analytics Pack for Contract Management Pro application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - May 2025
Fixed: UI issues.
#### Version 1.1.0 - August 2024
Fixed: The contract requests in Draft and Cancelled state were appearing in the Contract request trend report. The filters have been updated to hide the contract
requests in Draft and Cancelled state.
#### Version 1.0.2 - May 2024
Gain insight, analyze trends, and drill down into the details of contract operations from the Contracts Dashboard. The application uses ServiceNow Performance Analytics and is included with a full Contract Management Pro license.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-conflict-interest.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-conflict-interest.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-conflict-interest.html | Legal Conflict of Interest release notes | Version history for the Legal Conflict of Interest application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-conflict-interest.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-conflict-interest.html"><body id="store-rn-esm-legal-conflict-interest"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-conflict-interest" aria-labelledby="title_store-rn-esm-legal-conflict-interest">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-conflict-interest">Legal Conflict of Interest release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Conflict of Interest application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-esm-legal-conflict-interest__section_qzb_wm2_xpb">
<div class="p">
<div class="note important note_important" id="store-rn-esm-legal-conflict-interest__note_rzb_wm2_xpb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-conflict-interest__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-esm-legal-conflict-interest__section_szb_wm2_xpb"><h2 id="d109920e58" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-esm-legal-conflict-interest__dl_tzb_wm2_xpb">
<dt class="dt dlterm">Version 4.6.0 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-conflict-interest__latest-conflict-interest">Changed: Improved Legal Conflict of Interest icon for improved space utilization in the intake form.</dd>
<dt class="dt dlterm">Version 4.5.4 - March 2025</dt>
<dd class="dd">New: Legal Conflict of Interest application is also available as part of the Legal Simple Compliance suite.</dd>
<dt class="dt dlterm">Version 4.5.3 - February 2025</dt>
<dd class="dd">Legal Conflict of Interest application has been aligned for Yokohama release.</dd>
<dt class="dt dlterm">Version 4.3.0 - November 2024</dt>
<dd class="dd">Fixed: In the Employee Center, when you open a draft legal request, the form was not displaying previously entered information. This is now fixed.</dd>
<dt class="dt dlterm">Version 4.2.3 - August 2024</dt>
<dd class="dd">Fixed: Values in Conflict type field are now displayed in the Conflict of Interest Disclosure intake form.</dd>
<dt class="dt dlterm">Version 4.1.6 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Addressed an issue while transferring a General Legal Request to Conflict of Interest type.</li>
<li class="li">Addressed intake form configuration when rest of the compliance apps are installed or not to show up category.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.1.2 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Added dependency on Legal Practice Apps Core</li>
<li class="li">Added the dark theme and improved icon look when submitting request through Intake form</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.2.1 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added new widgets for the delegated legal requests and legal matters.</li>
<li class="li">Changed: <ul class="ul">
<li class="li">Updated titles of existing widgets that had open legal requests or open legal matters.</li>
<li class="li">Reordered the Add and Remove buttons in the Legal Matter Tasks tab.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.0 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Changes made by requesters to their existing Conflict of Interest records appear as additional comments in the Activities stream of the records.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.2.1 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-conflict-interest__ul_p32_r3v_jsb">
<li class="li">New: Get insight, analyze trends, and drill down into the details of Conflict of Interest requests from the new Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service
Delivery app.</li>
<li class="li">Changed: Legal: LPA: Conflict of Interest has been renamed Legal Conflict of Interest</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.1 - December 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-conflict-interest__ul_nfh_gxc_wrb">
<li class="li">New: Added new email notifications for various conflict of interest requests.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.3 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-conflict-interest__ul_cy4_btx_wqb">
<li class="li">New: Request legal services related to conflict of interest from Employee Center portal</li>
<li class="li">Fixed: Minor fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.0 - June 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-conflict-interest__ul_wws_tdv_v4b">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-conflict-interest__ul_fj2_gmn_1qb">
<li class="li">Intake form for various conflict types</li>
<li class="li">Conflict of Interest workflow</li>
<li class="li">Database of all disclosed conflicts</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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This is now fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.3 - August 2024</dt>\n <dd class=\"dd\">Fixed: Values in Conflict type field are now displayed in the Conflict of Interest Disclosure intake form.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.6 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Addressed an issue while transferring a General Legal Request to Conflict of Interest type.</li>\n <li class=\"li\">Addressed intake form configuration when rest of the compliance apps are installed or not to show up category.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.2 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Added dependency on Legal Practice Apps Core</li>\n <li class=\"li\">Added the dark theme and improved icon look when submitting request through Intake form</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.1 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added new widgets for the delegated legal requests and legal matters.</li>\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">Updated titles of existing widgets that had open legal requests or open legal matters.</li>\n <li class=\"li\">Reordered the Add and Remove buttons in the Legal Matter Tasks tab.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Changes made by requesters to their existing Conflict of Interest records appear as additional comments in the Activities stream of the records.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.1 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-conflict-interest__ul_p32_r3v_jsb\">\n <li class=\"li\">New: Get insight, analyze trends, and drill down into the details of Conflict of Interest requests from the new Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service\n Delivery app.</li>\n <li class=\"li\">Changed: Legal: LPA: Conflict of Interest has been renamed Legal Conflict of Interest</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-conflict-interest__ul_nfh_gxc_wrb\">\n <li class=\"li\">New: Added new email notifications for various conflict of interest requests.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.3 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-conflict-interest__ul_cy4_btx_wqb\">\n <li class=\"li\">New: Request legal services related to conflict of interest from Employee Center portal</li>\n <li class=\"li\">Fixed: Minor fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - June 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-conflict-interest__ul_wws_tdv_v4b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-conflict-interest__ul_fj2_gmn_1qb\">\n <li class=\"li\">Intake form for various conflict types</li>\n <li class=\"li\">Conflict of Interest workflow</li>\n <li class=\"li\">Database of all disclosed conflicts</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Legal Conflict of Interest release notes
Version history for the Legal Conflict of Interest application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.6.0 - May 2025
Changed: Improved Legal Conflict of Interest icon for improved space utilization in the intake form.
#### Version 4.5.4 - March 2025
New: Legal Conflict of Interest application is also available as part of the Legal Simple Compliance suite.
#### Version 4.5.3 - February 2025
Legal Conflict of Interest application has been aligned for Yokohama release.
#### Version 4.3.0 - November 2024
Fixed: In the Employee Center, when you open a draft legal request, the form was not displaying previously entered information. This is now fixed.
#### Version 4.2.3 - August 2024
Fixed: Values in Conflict type field are now displayed in the Conflict of Interest Disclosure intake form.
#### Version 4.1.6 - August 2023
* Fixed:
+ Addressed an issue while transferring a General Legal Request to Conflict of Interest type.
+ Addressed intake form configuration when rest of the compliance apps are installed or not to show up category.
#### Version 4.1.2 - February 2023
* Changed:
+ Added dependency on Legal Practice Apps Core
+ Added the dark theme and improved icon look when submitting request through Intake form
#### Version 5.2.1 - November 2022
* New: Added new widgets for the delegated legal requests and legal matters.
* Changed:
+ Updated titles of existing widgets that had open legal requests or open legal matters.
+ Reordered the Add and Remove buttons in the Legal Matter Tasks tab.
#### Version 4.0.0 - August 2022
* New:
+ Changes made by requesters to their existing Conflict of Interest records appear as additional comments in the Activities stream of the records.
#### Version 3.2.1 - February 2022
* New: Get insight, analyze trends, and drill down into the details of Conflict of Interest requests from the new Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service
Delivery app.
* Changed: Legal: LPA: Conflict of Interest has been renamed Legal Conflict of Interest
#### Version 3.1.1 - December 2021
* New: Added new email notifications for various conflict of interest requests.
#### Version 3.0.3 - September 2021
* New: Request legal services related to conflict of interest from Employee Center portal
* Fixed: Minor fixes
#### Version 2.2.0 - June 2021
* New:
+ Intake form for various conflict types
+ Conflict of Interest workflow
+ Database of all disclosed conflicts
| ---
title: Legal Conflict of Interest release notes
description: Version history for the Legal Conflict of Interest application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Conflict of Interest release notes
Version history for the Legal Conflict of Interest application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.6.0 - May 2025
Changed: Improved Legal Conflict of Interest icon for improved space utilization in the intake form.
#### Version 4.5.4 - March 2025
New: Legal Conflict of Interest application is also available as part of the Legal Simple Compliance suite.
#### Version 4.5.3 - February 2025
Legal Conflict of Interest application has been aligned for Yokohama release.
#### Version 4.3.0 - November 2024
Fixed: In the Employee Center, when you open a draft legal request, the form was not displaying previously entered information. This is now fixed.
#### Version 4.2.3 - August 2024
Fixed: Values in Conflict type field are now displayed in the Conflict of Interest Disclosure intake form.
#### Version 4.1.6 - August 2023
* Fixed:
+ Addressed an issue while transferring a General Legal Request to Conflict of Interest type.
+ Addressed intake form configuration when rest of the compliance apps are installed or not to show up category.
#### Version 4.1.2 - February 2023
* Changed:
+ Added dependency on Legal Practice Apps Core
+ Added the dark theme and improved icon look when submitting request through Intake form
#### Version 5.2.1 - November 2022
* New: Added new widgets for the delegated legal requests and legal matters.
* Changed:
+ Updated titles of existing widgets that had open legal requests or open legal matters.
+ Reordered the Add and Remove buttons in the Legal Matter Tasks tab.
#### Version 4.0.0 - August 2022
* New:
+ Changes made by requesters to their existing Conflict of Interest records appear as additional comments in the Activities stream of the records.
#### Version 3.2.1 - February 2022
* New: Get insight, analyze trends, and drill down into the details of Conflict of Interest requests from the new Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service
Delivery app.
* Changed: Legal: LPA: Conflict of Interest has been renamed Legal Conflict of Interest
#### Version 3.1.1 - December 2021
* New: Added new email notifications for various conflict of interest requests.
#### Version 3.0.3 - September 2021
* New: Request legal services related to conflict of interest from Employee Center portal
* Fixed: Minor fixes
#### Version 2.2.0 - June 2021
* New:
+ Intake form for various conflict types
+ Conflict of Interest workflow
+ Database of all disclosed conflicts
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-content-review.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-content-review.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-content-review.html | Legal Content Review release notes | Version history for the Legal Content Review application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
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] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-content-review.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-content-review.html"><body id="store-rn-esm-legal-content-review"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-content-review" aria-labelledby="title_store-rn-esm-legal-content-review">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-content-review">Legal Content Review release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Content Review application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-content-review__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d430027e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.0 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-content-review__latest-store-rn-esm-legal-content-review">Changed: Improved Legal Content Review icon for improved space utilization in the intake form.</dd>
<dt class="dt dlterm">Version 1.0.4 - June 2023</dt>
<dd class="dd">Fixed: New Record Producers are not automatically displayed in the ESC portal when new customers install Legal Content Review.</dd>
<dt class="dt dlterm">Version 1.0.3 - May 2023</dt>
<dd class="dd"><p class="p">ServiceNow Legal Content Review is a legal practice app included with Legal Service Delivery that provides an automated workflow for employees to raise content review requests to legal teams to ensure proper company
compliance has been met. Content reviews can include any document type, such as marketing presentations, briefs, and press releases, among many others. Documents can be stored in popular cloud document repositories, including
OneDrive, Box, and Google Drive.</p></dd>
</dl>
</section>
</div>
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} | # Legal Content Review release notes
Version history for the Legal Content Review application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - May 2025
Changed: Improved Legal Content Review icon for improved space utilization in the intake form.
#### Version 1.0.4 - June 2023
Fixed: New Record Producers are not automatically displayed in the ESC portal when new customers install Legal Content Review.
#### Version 1.0.3 - May 2023
ServiceNow Legal Content Review is a legal practice app included with Legal Service Delivery that provides an automated workflow for employees to raise content review requests to legal teams to ensure proper company
compliance has been met. Content reviews can include any document type, such as marketing presentations, briefs, and press releases, among many others. Documents can be stored in popular cloud document repositories, including
OneDrive, Box, and Google Drive.
| ---
title: Legal Content Review release notes
description: Version history for the Legal Content Review application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Content Review release notes
Version history for the Legal Content Review application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - May 2025
Changed: Improved Legal Content Review icon for improved space utilization in the intake form.
#### Version 1.0.4 - June 2023
Fixed: New Record Producers are not automatically displayed in the ESC portal when new customers install Legal Content Review.
#### Version 1.0.3 - May 2023
ServiceNow Legal Content Review is a legal practice app included with Legal Service Delivery that provides an automated workflow for employees to raise content review requests to legal teams to ensure proper company
compliance has been met. Content reviews can include any document type, such as marketing presentations, briefs, and press releases, among many others. Documents can be stored in popular cloud document repositories, including
OneDrive, Box, and Google Drive.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery.html | Contract Management Pro for Legal Service Delivery release notes | Version history for the Contract Management Pro for Legal Service Delivery application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery.html"><body id="store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery" aria-labelledby="title_store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery"><span class="ph">Contract Management Pro</span> for <span class="ph">Legal Service Delivery</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Contract Management Pro</span> for <span class="ph">Legal Service Delivery</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d89402e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">The value in the company field is copied from the legal contract request to the contract request table for every update.</li>
<li class="li">The perpetual field is hidden in legal-based contract requests.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Validation messages have been simplified whenever a legal contract request is cancelled through the employee center.</li>
<li class="li">Validations have been improved to check for duplicate emails for both internal and external signers when sending documents for signature.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 1.8.1 - July 2025</dt>
<dd class="dd">Fixed: Resolved an issue that caused a query range error to appear when navigating away from the Expiring Contracts/Expired Contracts list in Contract Workspace after running the Writer audit script.</dd>
<dt class="dt dlterm">Version 1.8.0 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery__latest-store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery"><ul class="ul">
<li class="li">Changed: The list of dependent applications has been updated to include Contract Management Pro instead of Contracts Core.</li>
<li class="li">Fixed: Localization issues.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.7.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Demo data: You can choose to load demo data for contract templates while installing Contract Management Pro for Legal Service Delivery.</li>
<li class="li">Two new values, "Update request fields with variables" and "Initialize legal contract" are now added in the Options field within the Record Producer section of the Intake form for Practice Area.</li>
<li class="li">Update request fields with variables: When you submit a legal request for contract review or update the variables, the values of the field mapped to the variables are automatically updated.</li>
<li class="li">Initialize legal contracts: A contract request is automatically created when a legal request for contracts is submitted.</li>
<li class="li">A new check box, Add new company name, has been added to the Legal Contract Request form. Selecting this check box will replace the Company field with New company legal name where you can enter the company name.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">While creating new record producers, you can now validate the state of contract type and restrict creation of a legal request for inactive contract type on submission of the legal request by adding the Verify if
Contract type is active script from the base system Non-disclosure Agreement record producer to the new record producer. Note: If Verify if Contract type is active script is not added in the new record producer, the
legal request with the corresponding record producer will be created in Cancelled state and the contract request is not created.</li>
<li class="li">The Legal Contract Request form has been updated to display only legal fields and no longer contains any variable fields.</li>
<li class="li">In third-party contract review requests, the Document type field displays only active contract types.</li>
<li class="li">In third-party contract review requests, attached documents and their contract types are now retained when you save the record as a draft. If a contract type is deactivated while the record is in draft state, the
Document type field will be blank.</li>
<li class="li">In non-disclosure agreement legal requests, if the contract type is inactive, there's an error while submitting the request.</li>
<li class="li">In Employee Center, you can now attach a document while requesting changes to a contract document in a non-disclosure agreement legal requests. The attached document is added to the Activity stream.</li>
<li class="li">The Activity stream of legal requests in Employee Center now displays the activities in the associated contract request.</li>
<li class="li">When legal fields are modified in a workspace, the updated and previous values are now displayed in the corresponding variables in the Request details tab of a legal request in the Employee Center.</li>
<li class="li">The 'Company legal name' field has been renamed to 'Company' in the Non-disclosure Agreement and Third-party Contract Review intake forms.</li>
<li class="li">The field, 'Is this for a Vendor, Customer or Partner' has been renamed to 'Contract party type'.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Some of the fields in contract repository record do not appear due to missing ACLs. This has been fixed.</li>
<li class="li">Security issues</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.6.0 - November 2024</dt>
<dd class="dd">Fixed: You no longer can reclassify a contract document to a supporting document, if it results as a duplicate, where a supporting file already exists with
that name.</dd>
<dt class="dt dlterm">Version 1.5.0 - August 2024</dt>
<dd class="dd">Contract Management Pro for Legal Service Delivery enables enterprises to streamline the request, authoring, review, and approval of contracts for
predefined contract templates such as NDAs as well as third-party review request. Legal teams can manage and process contracts from a centralized location or cloud storage and quickly execute them by using popular eSignature
integrations with a complete audit trail.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery.html\"><body id=\"store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery\" aria-labelledby=\"title_store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery\"><span class=\"ph\">Contract Management Pro</span> for <span class=\"ph\">Legal Service Delivery</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Contract Management Pro</span> for <span class=\"ph\">Legal Service Delivery</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d89402e73\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">The value in the company field is copied from the legal contract request to the contract request table for every update.</li>\n <li class=\"li\">The perpetual field is hidden in legal-based contract requests.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Validation messages have been simplified whenever a legal contract request is cancelled through the employee center.</li>\n <li class=\"li\">Validations have been improved to check for duplicate emails for both internal and external signers when sending documents for signature.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.1 - July 2025</dt>\n <dd class=\"dd\">Fixed: Resolved an issue that caused a query range error to appear when navigating away from the Expiring Contracts/Expired Contracts list in Contract Workspace after running the Writer audit script.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery__latest-store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery\"><ul class=\"ul\">\n <li class=\"li\">Changed: The list of dependent applications has been updated to include Contract Management Pro instead of Contracts Core.</li>\n <li class=\"li\">Fixed: Localization issues.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Demo data: You can choose to load demo data for contract templates while installing Contract Management Pro for Legal Service Delivery.</li>\n <li class=\"li\">Two new values, "Update request fields with variables" and "Initialize legal contract" are now added in the Options field within the Record Producer section of the Intake form for Practice Area.</li>\n <li class=\"li\">Update request fields with variables: When you submit a legal request for contract review or update the variables, the values of the field mapped to the variables are automatically updated.</li>\n <li class=\"li\">Initialize legal contracts: A contract request is automatically created when a legal request for contracts is submitted.</li>\n <li class=\"li\">A new check box, Add new company name, has been added to the Legal Contract Request form. Selecting this check box will replace the Company field with New company legal name where you can enter the company name.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">While creating new record producers, you can now validate the state of contract type and restrict creation of a legal request for inactive contract type on submission of the legal request by adding the Verify if\n Contract type is active script from the base system Non-disclosure Agreement record producer to the new record producer. Note: If Verify if Contract type is active script is not added in the new record producer, the\n legal request with the corresponding record producer will be created in Cancelled state and the contract request is not created.</li>\n <li class=\"li\">The Legal Contract Request form has been updated to display only legal fields and no longer contains any variable fields.</li>\n <li class=\"li\">In third-party contract review requests, the Document type field displays only active contract types.</li>\n <li class=\"li\">In third-party contract review requests, attached documents and their contract types are now retained when you save the record as a draft. If a contract type is deactivated while the record is in draft state, the\n Document type field will be blank.</li>\n <li class=\"li\">In non-disclosure agreement legal requests, if the contract type is inactive, there's an error while submitting the request.</li>\n <li class=\"li\">In Employee Center, you can now attach a document while requesting changes to a contract document in a non-disclosure agreement legal requests. The attached document is added to the Activity stream.</li>\n <li class=\"li\">The Activity stream of legal requests in Employee Center now displays the activities in the associated contract request.</li>\n <li class=\"li\">When legal fields are modified in a workspace, the updated and previous values are now displayed in the corresponding variables in the Request details tab of a legal request in the Employee Center.</li>\n <li class=\"li\">The 'Company legal name' field has been renamed to 'Company' in the Non-disclosure Agreement and Third-party Contract Review intake forms.</li>\n <li class=\"li\">The field, 'Is this for a Vendor, Customer or Partner' has been renamed to 'Contract party type'.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Some of the fields in contract repository record do not appear due to missing ACLs. This has been fixed.</li>\n <li class=\"li\">Security issues</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - November 2024</dt>\n <dd class=\"dd\">Fixed: You no longer can reclassify a contract document to a supporting document, if it results as a duplicate, where a supporting file already exists with\n that name.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - August 2024</dt>\n <dd class=\"dd\">Contract Management Pro for Legal Service Delivery enables enterprises to streamline the request, authoring, review, and approval of contracts for\n predefined contract templates such as NDAs as well as third-party review request. Legal teams can manage and process contracts from a centralized location or cloud storage and quickly execute them by using popular eSignature\n integrations with a complete audit trail.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Contract Management Pro for Legal Service Delivery release notes
Version history for the Contract Management Pro for Legal Service Delivery application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
* New:
+ The value in the company field is copied from the legal contract request to the contract request table for every update.
+ The perpetual field is hidden in legal-based contract requests.
* Fixed:
+ Validation messages have been simplified whenever a legal contract request is cancelled through the employee center.
+ Validations have been improved to check for duplicate emails for both internal and external signers when sending documents for signature.
#### Version 1.8.1 - July 2025
Fixed: Resolved an issue that caused a query range error to appear when navigating away from the Expiring Contracts/Expired Contracts list in Contract Workspace after running the Writer audit script.
#### Version 1.8.0 - May 2025
* Changed: The list of dependent applications has been updated to include Contract Management Pro instead of Contracts Core.
* Fixed: Localization issues.
#### Version 1.7.0 - February 2025
* New:
+ Demo data: You can choose to load demo data for contract templates while installing Contract Management Pro for Legal Service Delivery.
+ Two new values, "Update request fields with variables" and "Initialize legal contract" are now added in the Options field within the Record Producer section of the Intake form for Practice Area.
+ Update request fields with variables: When you submit a legal request for contract review or update the variables, the values of the field mapped to the variables are automatically updated.
+ Initialize legal contracts: A contract request is automatically created when a legal request for contracts is submitted.
+ A new check box, Add new company name, has been added to the Legal Contract Request form. Selecting this check box will replace the Company field with New company legal name where you can enter the company name.
* Changed:
+ While creating new record producers, you can now validate the state of contract type and restrict creation of a legal request for inactive contract type on submission of the legal request by adding the Verify if
Contract type is active script from the base system Non-disclosure Agreement record producer to the new record producer. Note: If Verify if Contract type is active script is not added in the new record producer, the
legal request with the corresponding record producer will be created in Cancelled state and the contract request is not created.
+ The Legal Contract Request form has been updated to display only legal fields and no longer contains any variable fields.
+ In third-party contract review requests, the Document type field displays only active contract types.
+ In third-party contract review requests, attached documents and their contract types are now retained when you save the record as a draft. If a contract type is deactivated while the record is in draft state, the
Document type field will be blank.
+ In non-disclosure agreement legal requests, if the contract type is inactive, there's an error while submitting the request.
+ In Employee Center, you can now attach a document while requesting changes to a contract document in a non-disclosure agreement legal requests. The attached document is added to the Activity stream.
+ The Activity stream of legal requests in Employee Center now displays the activities in the associated contract request.
+ When legal fields are modified in a workspace, the updated and previous values are now displayed in the corresponding variables in the Request details tab of a legal request in the Employee Center.
+ The 'Company legal name' field has been renamed to 'Company' in the Non-disclosure Agreement and Third-party Contract Review intake forms.
+ The field, 'Is this for a Vendor, Customer or Partner' has been renamed to 'Contract party type'.
* Fixed:
+ Some of the fields in contract repository record do not appear due to missing ACLs. This has been fixed.
+ Security issues
#### Version 1.6.0 - November 2024
Fixed: You no longer can reclassify a contract document to a supporting document, if it results as a duplicate, where a supporting file already exists with
that name.
#### Version 1.5.0 - August 2024
Contract Management Pro for Legal Service Delivery enables enterprises to streamline the request, authoring, review, and approval of contracts for
predefined contract templates such as NDAs as well as third-party review request. Legal teams can manage and process contracts from a centralized location or cloud storage and quickly execute them by using popular eSignature
integrations with a complete audit trail.
| ---
title: Contract Management Pro for Legal Service Delivery release notes
description: Version history for the Contract Management Pro for Legal Service Delivery
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Contract Management Pro for Legal Service Delivery release notes
Version history for the Contract Management Pro for Legal Service Delivery application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
* New:
+ The value in the company field is copied from the legal contract request to the contract request table for every update.
+ The perpetual field is hidden in legal-based contract requests.
* Fixed:
+ Validation messages have been simplified whenever a legal contract request is cancelled through the employee center.
+ Validations have been improved to check for duplicate emails for both internal and external signers when sending documents for signature.
#### Version 1.8.1 - July 2025
Fixed: Resolved an issue that caused a query range error to appear when navigating away from the Expiring Contracts/Expired Contracts list in Contract Workspace after running the Writer audit script.
#### Version 1.8.0 - May 2025
* Changed: The list of dependent applications has been updated to include Contract Management Pro instead of Contracts Core.
* Fixed: Localization issues.
#### Version 1.7.0 - February 2025
* New:
+ Demo data: You can choose to load demo data for contract templates while installing Contract Management Pro for Legal Service Delivery.
+ Two new values, "Update request fields with variables" and "Initialize legal contract" are now added in the Options field within the Record Producer section of the Intake form for Practice Area.
+ Update request fields with variables: When you submit a legal request for contract review or update the variables, the values of the field mapped to the variables are automatically updated.
+ Initialize legal contracts: A contract request is automatically created when a legal request for contracts is submitted.
+ A new check box, Add new company name, has been added to the Legal Contract Request form. Selecting this check box will replace the Company field with New company legal name where you can enter the company name.
* Changed:
+ While creating new record producers, you can now validate the state of contract type and restrict creation of a legal request for inactive contract type on submission of the legal request by adding the Verify if
Contract type is active script from the base system Non-disclosure Agreement record producer to the new record producer. Note: If Verify if Contract type is active script is not added in the new record producer, the
legal request with the corresponding record producer will be created in Cancelled state and the contract request is not created.
+ The Legal Contract Request form has been updated to display only legal fields and no longer contains any variable fields.
+ In third-party contract review requests, the Document type field displays only active contract types.
+ In third-party contract review requests, attached documents and their contract types are now retained when you save the record as a draft. If a contract type is deactivated while the record is in draft state, the
Document type field will be blank.
+ In non-disclosure agreement legal requests, if the contract type is inactive, there's an error while submitting the request.
+ In Employee Center, you can now attach a document while requesting changes to a contract document in a non-disclosure agreement legal requests. The attached document is added to the Activity stream.
+ The Activity stream of legal requests in Employee Center now displays the activities in the associated contract request.
+ When legal fields are modified in a workspace, the updated and previous values are now displayed in the corresponding variables in the Request details tab of a legal request in the Employee Center.
+ The 'Company legal name' field has been renamed to 'Company' in the Non-disclosure Agreement and Third-party Contract Review intake forms.
+ The field, 'Is this for a Vendor, Customer or Partner' has been renamed to 'Contract party type'.
* Fixed:
+ Some of the fields in contract repository record do not appear due to missing ACLs. This has been fixed.
+ Security issues
#### Version 1.6.0 - November 2024
Fixed: You no longer can reclassify a contract document to a supporting document, if it results as a duplicate, where a supporting file already exists with
that name.
#### Version 1.5.0 - August 2024
Contract Management Pro for Legal Service Delivery enables enterprises to streamline the request, authoring, review, and approval of contracts for
predefined contract templates such as NDAs as well as third-party review request. Legal teams can manage and process contracts from a centralized location or cloud storage and quickly execute them by using popular eSignature
integrations with a complete audit trail.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro.html | Contract Management Pro release notes | Version history for the Legal Contract Management Pro application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro.html"><body id="store-rn-esm-legal-contract-mgmt-pro"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-contract-mgmt-pro" aria-labelledby="title_store-rn-esm-legal-contract-mgmt-pro">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-contract-mgmt-pro">Contract Management Pro release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Contract Management Pro application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-contract-mgmt-pro__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d458225e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.5.1 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Signature process: <ul class="ul">
<li class="li">Added the ability to modify signatories in a contract request when it is in awaiting signature state.</li>
<li class="li">Added the ability to resend the signature request to the pending signer</li>
</ul>
</li>
<li class="li">Backend improvements: <ul class="ul">
<li class="li">Contract Management Pro configurations are available on the Contract Request table, allowing for centralized configuration on a single table.</li>
<li class="li">The Signature blocks are selected by default when creating a contract template.</li>
<li class="li">New fields like company, perpetual are added to contract request. If contract end date is blank, then contract is perpetual. If end date exists, then contract is not perpetual.</li>
<li class="li">When initiating a third-party contract within business unit workspace, you can specify whether the contract request is for a single contract or multiple contracts.</li>
<li class="li">Classify contract requests as single or multiple contracts when creating a third-party contract review request from Employee Portal based on the number of contract documents attached to the request.</li>
<li class="li">Configure the ContractManagementExt extension point to automatically copy required fields from the originating business unit record to the contract request.</li>
</ul>
</li>
<li class="li">Parent-child contract linking for own paper and single contract third party paper: <ul class="ul">
<li class="li">Support contract linking during drafting and negotiation phases to establish a hierarchical relationship between parent and child contracts.</li>
<li class="li">Support contract linking and inheritance during drafting and negotiation phases to establish a hierarchical relationship between parent and child contracts and automatically inherit configured fields from the
parent contract.</li>
<li class="li">Parent-child hierarchy is visible. The contract repository records associated with the parent and child contract requests are automatically linked after the contracts are signed.</li>
<li class="li">Support the capability to unlink a parent contract request. Audit is managed for linking and unlinking.</li>
</ul>
</li>
</ul>
</li>
<li class="li">Changes:<ul class="ul">
<li class="li">The Name, Title and Email e-signature tags in the contract template will be populated from the e-signature tool instead of the signer task fields</li>
<li class="li">Reorder of the signer tasks in the contract request can be done using the Reorder modal by drag drop capability instead of editing each signer task.</li>
<li class="li">In the wet signature flow the request for signature will be sent only to the first signer with instructions to the signer to return the signed contract to the fulfiller to coordinate the remaining signatures. Earlier
the request for signature was sent to all the signers simultaneously.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">In contract approvals record the approving field was populated with the contract request reference instead of the specific contract revision document due to business rules coming from another platform plugin.</li>
<li class="li">Files with the extension .PDF and with files with file names that had 2 periods (eg: xx.xx.pdf) were not getting sent for signature in the wet signature flow.</li>
<li class="li">Translations for few labels across the application</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 1.5.0 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-contract-mgmt-pro__latest-store-rn-esm-legal-contract-mgmt-pro">
<ul class="ul" id="store-rn-esm-legal-contract-mgmt-pro__ul_ydl_1gd_1fc">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-contract-mgmt-pro__ul_kfm_bgd_1fc">
<li class="li">Enhanced electronic signature workflow to enable signatories to do a wet signature in the electronic signature workflow. This capability provides flexibility to complete the signature process when the signatories want
to do a wet signature instead of a electronic signature.</li>
<li class="li">Added logout and scope change functionality for Microsoft Word add-in for ServiceNow Contract</li>
</ul></li>
<li class="li">Changed: Upload the contract document directly from the Word Add-in instead of selecting it from your system.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-esm-legal-contract-mgmt-pro__ul_wgr_cgd_1fc">
<li class="li">Multiple nested folders are created on external storage when the contract type name contains '/'. The issue has been fixed by restricting the character '/' in the contract type name.</li>
<li class="li">In the wet signature process, some contract documents are not attached when sent for signature if the cumulative size of the attachments exceeds 18 MB. This issue has been resolved, and now, the contract documents are
sent in multiple emails if the cumulative size of the documents exceeds 18 MB.</li>
<li class="li">Performance issues</li>
<li class="li">UI issues</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.1 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-contract-mgmt-pro__ul_w1z_ghg_zdc">
<li class="li">New: The Legal request details section has been added to the Details tab of a contract request to display the legal fields of the parent legal request. This enables fulfillers to update legal fields directly from the
contract request.</li>
<li class="li">Changed:<ul class="ul" id="store-rn-esm-legal-contract-mgmt-pro__ul_fsh_33g_zdc">
<li class="li">In contract requests, the Send for signature process is now improved to display the contract document details before you send it to the signatories.</li>
<li class="li">DocuSign Integration: You need not log in to DocuSign when prepare for signature is initiated for a third-part contract review request.</li>
<li class="li">For self-served contract requests, the Create revision button is not available when the contract type is inactive.</li>
<li class="li">For non-self-served contract requests, the Contract type field displays only the active contract types in the Create revision pop-up window.</li>
<li class="li">While reclassifying a contract document or supporting document, only the active contract types are displayed in the 'Reclassify to' drop-down list.</li>
<li class="li">In the Create revision window, the &lsquo;Inbound email' option in the Storage type field has been replaced by 'Activity stream'. The Activity stream now includes documents attached while requesting changes and
received via inbound emails.</li>
<li class="li">In the Contract documents and Supporting documents tabs, the Contract type field in the Preview document window is auto-populated if the contract request has only one contract type.</li>
<li class="li">Legal fulfillers can now view the contract number and contract repository fields in the contract repository record.</li>
<li class="li">When you create a Contract template, only active contract types are displayed in the Contract type field. If a contract type is deactivated while the template is in draft or editing state, you cannot publish the
template.</li>
<li class="li">The contract configurator [sn_cm_core.contract_config] can now add or update an internal signatory rule.</li>
<li class="li">You can now attach a document while requesting changes to a contract document in a contract request. The attached document is added to the Activity stream of the contract request.</li>
<li class="li">The Activity stream of a contract request now displays the activities of the contract request and the parent legal request.</li>
<li class="li">You can now set conditions for Legal Contract Request fields in the Advanced View of the Legal Counsel Center to filter specific contract requests. Additionally, you can select which Legal Contract Request columns to
display in the list view.</li>
<li class="li">Performance improvements.</li>
<li class="li">UI improvements</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-esm-legal-contract-mgmt-pro__ul_a5j_l3g_zdc">
<li class="li">When Google drive is configured as the external storage, the URL field in the Details tab and the URL column in the Contract documents tab of a contract repository record do not display the link to access the
document.</li>
<li class="li">The Ready column on the sn_cm_core_document_revision table does not filter the values correctly.</li>
<li class="li">There was a lack of consistency in the navigation order of the Lists. This issue has been fixed.</li>
<li class="li">The sync document message appeared even when there were no updates to the metadata. This issue has been fixed.</li>
<li class="li">In a third-party contract review request where wet signature is enabled and documents are stored in extrenal storage, the signed contract documents are not attached to the email sent to the signatories after the signed
contract documents are uploaded to the contract request.</li>
<li class="li">The attached document on the createDocument revision was not cleared from the CMR record after the revision was created. This has been resolved.</li>
<li class="li">The "Use this clause" functionality did not work in external storage. This issue has been resolved.</li>
<li class="li">If you deactivate a Contract Configuration associated with an active contract request, an incorrect validation message appears and the contract configuration is saved as inactive.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.1 - November 2024</dt>
<dd class="dd">New: The Obligation Management application will be automatically installed with Contract Management Pro. For more information, refer to Obligation Management.</dd>
<dt class="dt dlterm">Version 1.2.1 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support for internal review of contract documents in a contract request.</li>
<li class="li">Support for Wet signatures in contract requests to enable signatories to sign the document using pen and paper.</li>
<li class="li">Map ServiceNow tables to a contract template to populate records dynamically when the contract document is generated.</li>
<li class="li">Support for additional signature blocks in the contract document based on the number of signatories in the contract request.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">The Signatories tab in the Word add-in has been updated to add and configure signature blocks for signatories.</li>
<li class="li">The Sync signatories button in the Signatories tab has been replaced by the Sync document button in the Contract documents tab.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support for non-task tables while configuring contract templates.</li>
<li class="li">Request changes functionality for reviewing and finalizing the contract documents.</li>
<li class="li">Initiate contract request model supports customization of title, information message and setting of Start date as a required field.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Attachment icon is not visible on contextual side panel item in Contract Workspace</li>
<li class="li">Participant fields are disappearing from loading in contract templates</li>
<li class="li">Failure to transfer third-party contract request from.</li>
<li class="li">Draft contract requests are shown as Open requests in dashboard</li>
<li class="li">Users with sn_cm_core.contract_config role are unable to view contract types</li>
<li class="li">Approval users is getting access to only Revision instead of Contract folder</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.11 - March 2024</dt>
<dd class="dd">New: Plug and play model for easy adoption.</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-esm-legal-contract-mgmt-pro__ul_rsy_s42_gzb">
<li class="li">ServiceNow Contract Management Pro removes the pain of manual processes and complex systems that slows down the business, with an intuitive self-service intake workflow coupled with an optimized workspace for legal staff
to track, author, and manage contracts. Template-based contracts such as NDAs can be completely automated without requiring legal involvement. Authoring is made easy with common editing, storage and eSignature tools,
ensuring rapid delivery.</li>
<li class="li">Contract Management Pro provides updated capabilities including a centralized and modern interface for easy cross-collaboration. All contract revisions can be viewed and made from one consolidated workspace, and
additional parties can be added for review and approval. Higher stakeholder satisfaction is ensured as the system streamlines processes across the contract lifecycle to ensure prompt contract delivery.</li>
<li class="li">Utilize the power of Microsoft Word to efficiently generate new contracts and relevant legal documents. Conveniently store and author reusable contracts templates using Word to deliver prompt services. Ensure contract
consistency and compliance by using pre-approved clauses from a library. Lastly, automated email reminders keep the business well-informed and ensures that no contract expiration goes unnoticed.</li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro.html\"><body id=\"store-rn-esm-legal-contract-mgmt-pro\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-legal-contract-mgmt-pro\" aria-labelledby=\"title_store-rn-esm-legal-contract-mgmt-pro\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-legal-contract-mgmt-pro\">Contract Management Pro release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Legal Contract Management Pro application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-legal-contract-mgmt-pro__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d458225e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.5.1 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Signature process: <ul class=\"ul\">\n <li class=\"li\">Added the ability to modify signatories in a contract request when it is in awaiting signature state.</li>\n <li class=\"li\">Added the ability to resend the signature request to the pending signer</li>\n </ul>\n </li>\n <li class=\"li\">Backend improvements: <ul class=\"ul\">\n <li class=\"li\">Contract Management Pro configurations are available on the Contract Request table, allowing for centralized configuration on a single table.</li>\n <li class=\"li\">The Signature blocks are selected by default when creating a contract template.</li>\n <li class=\"li\">New fields like company, perpetual are added to contract request. If contract end date is blank, then contract is perpetual. If end date exists, then contract is not perpetual.</li>\n <li class=\"li\">When initiating a third-party contract within business unit workspace, you can specify whether the contract request is for a single contract or multiple contracts.</li>\n <li class=\"li\">Classify contract requests as single or multiple contracts when creating a third-party contract review request from Employee Portal based on the number of contract documents attached to the request.</li>\n <li class=\"li\">Configure the ContractManagementExt extension point to automatically copy required fields from the originating business unit record to the contract request.</li>\n </ul>\n </li>\n <li class=\"li\">Parent-child contract linking for own paper and single contract third party paper: <ul class=\"ul\">\n <li class=\"li\">Support contract linking during drafting and negotiation phases to establish a hierarchical relationship between parent and child contracts.</li>\n <li class=\"li\">Support contract linking and inheritance during drafting and negotiation phases to establish a hierarchical relationship between parent and child contracts and automatically inherit configured fields from the\n parent contract.</li>\n <li class=\"li\">Parent-child hierarchy is visible. The contract repository records associated with the parent and child contract requests are automatically linked after the contracts are signed.</li>\n <li class=\"li\">Support the capability to unlink a parent contract request. Audit is managed for linking and unlinking.</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Changes:<ul class=\"ul\">\n <li class=\"li\">The Name, Title and Email e-signature tags in the contract template will be populated from the e-signature tool instead of the signer task fields</li>\n <li class=\"li\">Reorder of the signer tasks in the contract request can be done using the Reorder modal by drag drop capability instead of editing each signer task.</li>\n <li class=\"li\">In the wet signature flow the request for signature will be sent only to the first signer with instructions to the signer to return the signed contract to the fulfiller to coordinate the remaining signatures. Earlier\n the request for signature was sent to all the signers simultaneously.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">In contract approvals record the approving field was populated with the contract request reference instead of the specific contract revision document due to business rules coming from another platform plugin.</li>\n <li class=\"li\">Files with the extension .PDF and with files with file names that had 2 periods (eg: xx.xx.pdf) were not getting sent for signature in the wet signature flow.</li>\n <li class=\"li\">Translations for few labels across the application</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-esm-legal-contract-mgmt-pro__latest-store-rn-esm-legal-contract-mgmt-pro\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-contract-mgmt-pro__ul_ydl_1gd_1fc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-contract-mgmt-pro__ul_kfm_bgd_1fc\">\n <li class=\"li\">Enhanced electronic signature workflow to enable signatories to do a wet signature in the electronic signature workflow. This capability provides flexibility to complete the signature process when the signatories want\n to do a wet signature instead of a electronic signature.</li>\n <li class=\"li\">Added logout and scope change functionality for Microsoft Word add-in for ServiceNow Contract</li>\n </ul></li>\n <li class=\"li\">Changed: Upload the contract document directly from the Word Add-in instead of selecting it from your system.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-esm-legal-contract-mgmt-pro__ul_wgr_cgd_1fc\">\n <li class=\"li\">Multiple nested folders are created on external storage when the contract type name contains '/'. The issue has been fixed by restricting the character '/' in the contract type name.</li>\n <li class=\"li\">In the wet signature process, some contract documents are not attached when sent for signature if the cumulative size of the attachments exceeds 18 MB. This issue has been resolved, and now, the contract documents are\n sent in multiple emails if the cumulative size of the documents exceeds 18 MB.</li>\n <li class=\"li\">Performance issues</li>\n <li class=\"li\">UI issues</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.1 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-contract-mgmt-pro__ul_w1z_ghg_zdc\">\n <li class=\"li\">New: The Legal request details section has been added to the Details tab of a contract request to display the legal fields of the parent legal request. This enables fulfillers to update legal fields directly from the\n contract request.</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esm-legal-contract-mgmt-pro__ul_fsh_33g_zdc\">\n <li class=\"li\">In contract requests, the Send for signature process is now improved to display the contract document details before you send it to the signatories.</li>\n <li class=\"li\">DocuSign Integration: You need not log in to DocuSign when prepare for signature is initiated for a third-part contract review request.</li>\n <li class=\"li\">For self-served contract requests, the Create revision button is not available when the contract type is inactive.</li>\n <li class=\"li\">For non-self-served contract requests, the Contract type field displays only the active contract types in the Create revision pop-up window.</li>\n <li class=\"li\">While reclassifying a contract document or supporting document, only the active contract types are displayed in the 'Reclassify to' drop-down list.</li>\n <li class=\"li\">In the Create revision window, the &lsquo;Inbound email' option in the Storage type field has been replaced by 'Activity stream'. The Activity stream now includes documents attached while requesting changes and\n received via inbound emails.</li>\n <li class=\"li\">In the Contract documents and Supporting documents tabs, the Contract type field in the Preview document window is auto-populated if the contract request has only one contract type.</li>\n <li class=\"li\">Legal fulfillers can now view the contract number and contract repository fields in the contract repository record.</li>\n <li class=\"li\">When you create a Contract template, only active contract types are displayed in the Contract type field. If a contract type is deactivated while the template is in draft or editing state, you cannot publish the\n template.</li>\n <li class=\"li\">The contract configurator [sn_cm_core.contract_config] can now add or update an internal signatory rule.</li>\n <li class=\"li\">You can now attach a document while requesting changes to a contract document in a contract request. The attached document is added to the Activity stream of the contract request.</li>\n <li class=\"li\">The Activity stream of a contract request now displays the activities of the contract request and the parent legal request.</li>\n <li class=\"li\">You can now set conditions for Legal Contract Request fields in the Advanced View of the Legal Counsel Center to filter specific contract requests. Additionally, you can select which Legal Contract Request columns to\n display in the list view.</li>\n <li class=\"li\">Performance improvements.</li>\n <li class=\"li\">UI improvements</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-esm-legal-contract-mgmt-pro__ul_a5j_l3g_zdc\">\n <li class=\"li\">When Google drive is configured as the external storage, the URL field in the Details tab and the URL column in the Contract documents tab of a contract repository record do not display the link to access the\n document.</li>\n <li class=\"li\">The Ready column on the sn_cm_core_document_revision table does not filter the values correctly.</li>\n <li class=\"li\">There was a lack of consistency in the navigation order of the Lists. This issue has been fixed.</li>\n <li class=\"li\">The sync document message appeared even when there were no updates to the metadata. This issue has been fixed.</li>\n <li class=\"li\">In a third-party contract review request where wet signature is enabled and documents are stored in extrenal storage, the signed contract documents are not attached to the email sent to the signatories after the signed\n contract documents are uploaded to the contract request.</li>\n <li class=\"li\">The attached document on the createDocument revision was not cleared from the CMR record after the revision was created. This has been resolved.</li>\n <li class=\"li\">The "Use this clause" functionality did not work in external storage. This issue has been resolved.</li>\n <li class=\"li\">If you deactivate a Contract Configuration associated with an active contract request, an incorrect validation message appears and the contract configuration is saved as inactive.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - November 2024</dt>\n <dd class=\"dd\">New: The Obligation Management application will be automatically installed with Contract Management Pro. For more information, refer to Obligation Management.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support for internal review of contract documents in a contract request.</li>\n <li class=\"li\">Support for Wet signatures in contract requests to enable signatories to sign the document using pen and paper.</li>\n <li class=\"li\">Map ServiceNow tables to a contract template to populate records dynamically when the contract document is generated.</li>\n <li class=\"li\">Support for additional signature blocks in the contract document based on the number of signatories in the contract request.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">The Signatories tab in the Word add-in has been updated to add and configure signature blocks for signatories.</li>\n <li class=\"li\">The Sync signatories button in the Signatories tab has been replaced by the Sync document button in the Contract documents tab.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support for non-task tables while configuring contract templates.</li>\n <li class=\"li\">Request changes functionality for reviewing and finalizing the contract documents.</li>\n <li class=\"li\">Initiate contract request model supports customization of title, information message and setting of Start date as a required field.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Attachment icon is not visible on contextual side panel item in Contract Workspace</li>\n <li class=\"li\">Participant fields are disappearing from loading in contract templates</li>\n <li class=\"li\">Failure to transfer third-party contract request from.</li>\n <li class=\"li\">Draft contract requests are shown as Open requests in dashboard</li>\n <li class=\"li\">Users with sn_cm_core.contract_config role are unable to view contract types</li>\n <li class=\"li\">Approval users is getting access to only Revision instead of Contract folder</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.11 - March 2024</dt>\n <dd class=\"dd\">New: Plug and play model for easy adoption.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-esm-legal-contract-mgmt-pro__ul_rsy_s42_gzb\">\n <li class=\"li\">ServiceNow Contract Management Pro removes the pain of manual processes and complex systems that slows down the business, with an intuitive self-service intake workflow coupled with an optimized workspace for legal staff\n to track, author, and manage contracts. Template-based contracts such as NDAs can be completely automated without requiring legal involvement. Authoring is made easy with common editing, storage and eSignature tools,\n ensuring rapid delivery.</li>\n <li class=\"li\">Contract Management Pro provides updated capabilities including a centralized and modern interface for easy cross-collaboration. All contract revisions can be viewed and made from one consolidated workspace, and\n additional parties can be added for review and approval. Higher stakeholder satisfaction is ensured as the system streamlines processes across the contract lifecycle to ensure prompt contract delivery.</li>\n <li class=\"li\">Utilize the power of Microsoft Word to efficiently generate new contracts and relevant legal documents. Conveniently store and author reusable contracts templates using Word to deliver prompt services. Ensure contract\n consistency and compliance by using pre-approved clauses from a library. Lastly, automated email reminders keep the business well-informed and ensures that no contract expiration goes unnoticed.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Contract Management Pro release notes
Version history for the Legal Contract Management Pro application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.1 - August 2025
* New:
+ Signature process:
- Added the ability to modify signatories in a contract request when it is in awaiting signature state.
- Added the ability to resend the signature request to the pending signer
+ Backend improvements:
- Contract Management Pro configurations are available on the Contract Request table, allowing for centralized configuration on a single table.
- The Signature blocks are selected by default when creating a contract template.
- New fields like company, perpetual are added to contract request. If contract end date is blank, then contract is perpetual. If end date exists, then contract is not perpetual.
- When initiating a third-party contract within business unit workspace, you can specify whether the contract request is for a single contract or multiple contracts.
- Classify contract requests as single or multiple contracts when creating a third-party contract review request from Employee Portal based on the number of contract documents attached to the request.
- Configure the ContractManagementExt extension point to automatically copy required fields from the originating business unit record to the contract request.
+ Parent-child contract linking for own paper and single contract third party paper:
- Support contract linking during drafting and negotiation phases to establish a hierarchical relationship between parent and child contracts.
- Support contract linking and inheritance during drafting and negotiation phases to establish a hierarchical relationship between parent and child contracts and automatically inherit configured fields from the
parent contract.
- Parent-child hierarchy is visible. The contract repository records associated with the parent and child contract requests are automatically linked after the contracts are signed.
- Support the capability to unlink a parent contract request. Audit is managed for linking and unlinking.
* Changes:
+ The Name, Title and Email e-signature tags in the contract template will be populated from the e-signature tool instead of the signer task fields
+ Reorder of the signer tasks in the contract request can be done using the Reorder modal by drag drop capability instead of editing each signer task.
+ In the wet signature flow the request for signature will be sent only to the first signer with instructions to the signer to return the signed contract to the fulfiller to coordinate the remaining signatures. Earlier
the request for signature was sent to all the signers simultaneously.
* Fixed:
+ In contract approvals record the approving field was populated with the contract request reference instead of the specific contract revision document due to business rules coming from another platform plugin.
+ Files with the extension .PDF and with files with file names that had 2 periods (eg: xx.xx.pdf) were not getting sent for signature in the wet signature flow.
+ Translations for few labels across the application
#### Version 1.5.0 - May 2025
* New:
+ Enhanced electronic signature workflow to enable signatories to do a wet signature in the electronic signature workflow. This capability provides flexibility to complete the signature process when the signatories want
to do a wet signature instead of a electronic signature.
+ Added logout and scope change functionality for Microsoft Word add-in for ServiceNow Contract
* Changed: Upload the contract document directly from the Word Add-in instead of selecting it from your system.
* Fixed:
+ Multiple nested folders are created on external storage when the contract type name contains '/'. The issue has been fixed by restricting the character '/' in the contract type name.
+ In the wet signature process, some contract documents are not attached when sent for signature if the cumulative size of the attachments exceeds 18 MB. This issue has been resolved, and now, the contract documents are
sent in multiple emails if the cumulative size of the documents exceeds 18 MB.
+ Performance issues
+ UI issues
#### Version 1.4.1 - February 2025
* New: The Legal request details section has been added to the Details tab of a contract request to display the legal fields of the parent legal request. This enables fulfillers to update legal fields directly from the
contract request.
* Changed:
+ In contract requests, the Send for signature process is now improved to display the contract document details before you send it to the signatories.
+ DocuSign Integration: You need not log in to DocuSign when prepare for signature is initiated for a third-part contract review request.
+ For self-served contract requests, the Create revision button is not available when the contract type is inactive.
+ For non-self-served contract requests, the Contract type field displays only the active contract types in the Create revision pop-up window.
+ While reclassifying a contract document or supporting document, only the active contract types are displayed in the 'Reclassify to' drop-down list.
+ In the Create revision window, the ‘Inbound email' option in the Storage type field has been replaced by 'Activity stream'. The Activity stream now includes documents attached while requesting changes and
received via inbound emails.
+ In the Contract documents and Supporting documents tabs, the Contract type field in the Preview document window is auto-populated if the contract request has only one contract type.
+ Legal fulfillers can now view the contract number and contract repository fields in the contract repository record.
+ When you create a Contract template, only active contract types are displayed in the Contract type field. If a contract type is deactivated while the template is in draft or editing state, you cannot publish the
template.
+ The contract configurator [sn\_cm\_core.contract\_config] can now add or update an internal signatory rule.
+ You can now attach a document while requesting changes to a contract document in a contract request. The attached document is added to the Activity stream of the contract request.
+ The Activity stream of a contract request now displays the activities of the contract request and the parent legal request.
+ You can now set conditions for Legal Contract Request fields in the Advanced View of the Legal Counsel Center to filter specific contract requests. Additionally, you can select which Legal Contract Request columns to
display in the list view.
+ Performance improvements.
+ UI improvements
* Fixed:
+ When Google drive is configured as the external storage, the URL field in the Details tab and the URL column in the Contract documents tab of a contract repository record do not display the link to access the
document.
+ The Ready column on the sn\_cm\_core\_document\_revision table does not filter the values correctly.
+ There was a lack of consistency in the navigation order of the Lists. This issue has been fixed.
+ The sync document message appeared even when there were no updates to the metadata. This issue has been fixed.
+ In a third-party contract review request where wet signature is enabled and documents are stored in extrenal storage, the signed contract documents are not attached to the email sent to the signatories after the signed
contract documents are uploaded to the contract request.
+ The attached document on the createDocument revision was not cleared from the CMR record after the revision was created. This has been resolved.
+ The "Use this clause" functionality did not work in external storage. This issue has been resolved.
+ If you deactivate a Contract Configuration associated with an active contract request, an incorrect validation message appears and the contract configuration is saved as inactive.
#### Version 1.3.1 - November 2024
New: The Obligation Management application will be automatically installed with Contract Management Pro. For more information, refer to Obligation Management.
#### Version 1.2.1 - August 2024
* New:
+ Support for internal review of contract documents in a contract request.
+ Support for Wet signatures in contract requests to enable signatories to sign the document using pen and paper.
+ Map ServiceNow tables to a contract template to populate records dynamically when the contract document is generated.
+ Support for additional signature blocks in the contract document based on the number of signatories in the contract request.
* Changed:
+ The Signatories tab in the Word add-in has been updated to add and configure signature blocks for signatories.
+ The Sync signatories button in the Signatories tab has been replaced by the Sync document button in the Contract documents tab.
#### Version 1.1.1 - May 2024
* New:
+ Support for non-task tables while configuring contract templates.
+ Request changes functionality for reviewing and finalizing the contract documents.
+ Initiate contract request model supports customization of title, information message and setting of Start date as a required field.
* Fixed:
+ Attachment icon is not visible on contextual side panel item in Contract Workspace
+ Participant fields are disappearing from loading in contract templates
+ Failure to transfer third-party contract request from.
+ Draft contract requests are shown as Open requests in dashboard
+ Users with sn\_cm\_core.contract\_config role are unable to view contract types
+ Approval users is getting access to only Revision instead of Contract folder
#### Version 1.0.11 - March 2024
New: Plug and play model for easy adoption.
#### Version 1.0.0 - August 2023
* ServiceNow Contract Management Pro removes the pain of manual processes and complex systems that slows down the business, with an intuitive self-service intake workflow coupled with an optimized workspace for legal staff
to track, author, and manage contracts. Template-based contracts such as NDAs can be completely automated without requiring legal involvement. Authoring is made easy with common editing, storage and eSignature tools,
ensuring rapid delivery.
* Contract Management Pro provides updated capabilities including a centralized and modern interface for easy cross-collaboration. All contract revisions can be viewed and made from one consolidated workspace, and
additional parties can be added for review and approval. Higher stakeholder satisfaction is ensured as the system streamlines processes across the contract lifecycle to ensure prompt contract delivery.
* Utilize the power of Microsoft Word to efficiently generate new contracts and relevant legal documents. Conveniently store and author reusable contracts templates using Word to deliver prompt services. Ensure contract
consistency and compliance by using pre-approved clauses from a library. Lastly, automated email reminders keep the business well-informed and ensures that no contract expiration goes unnoticed.
| ---
title: Contract Management Pro release notes
description: Version history for the Legal Contract Management Pro application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Contract Management Pro release notes
Version history for the Legal Contract Management Pro application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.1 - August 2025
* New:
+ Signature process:
- Added the ability to modify signatories in a contract request when it is in awaiting signature state.
- Added the ability to resend the signature request to the pending signer
+ Backend improvements:
- Contract Management Pro configurations are available on the Contract Request table, allowing for centralized configuration on a single table.
- The Signature blocks are selected by default when creating a contract template.
- New fields like company, perpetual are added to contract request. If contract end date is blank, then contract is perpetual. If end date exists, then contract is not perpetual.
- When initiating a third-party contract within business unit workspace, you can specify whether the contract request is for a single contract or multiple contracts.
- Classify contract requests as single or multiple contracts when creating a third-party contract review request from Employee Portal based on the number of contract documents attached to the request.
- Configure the ContractManagementExt extension point to automatically copy required fields from the originating business unit record to the contract request.
+ Parent-child contract linking for own paper and single contract third party paper:
- Support contract linking during drafting and negotiation phases to establish a hierarchical relationship between parent and child contracts.
- Support contract linking and inheritance during drafting and negotiation phases to establish a hierarchical relationship between parent and child contracts and automatically inherit configured fields from the
parent contract.
- Parent-child hierarchy is visible. The contract repository records associated with the parent and child contract requests are automatically linked after the contracts are signed.
- Support the capability to unlink a parent contract request. Audit is managed for linking and unlinking.
* Changes:
+ The Name, Title and Email e-signature tags in the contract template will be populated from the e-signature tool instead of the signer task fields
+ Reorder of the signer tasks in the contract request can be done using the Reorder modal by drag drop capability instead of editing each signer task.
+ In the wet signature flow the request for signature will be sent only to the first signer with instructions to the signer to return the signed contract to the fulfiller to coordinate the remaining signatures. Earlier
the request for signature was sent to all the signers simultaneously.
* Fixed:
+ In contract approvals record the approving field was populated with the contract request reference instead of the specific contract revision document due to business rules coming from another platform plugin.
+ Files with the extension .PDF and with files with file names that had 2 periods (eg: xx.xx.pdf) were not getting sent for signature in the wet signature flow.
+ Translations for few labels across the application
#### Version 1.5.0 - May 2025
* New:
+ Enhanced electronic signature workflow to enable signatories to do a wet signature in the electronic signature workflow. This capability provides flexibility to complete the signature process when the signatories want
to do a wet signature instead of a electronic signature.
+ Added logout and scope change functionality for Microsoft Word add-in for ServiceNow Contract
* Changed: Upload the contract document directly from the Word Add-in instead of selecting it from your system.
* Fixed:
+ Multiple nested folders are created on external storage when the contract type name contains '/'. The issue has been fixed by restricting the character '/' in the contract type name.
+ In the wet signature process, some contract documents are not attached when sent for signature if the cumulative size of the attachments exceeds 18 MB. This issue has been resolved, and now, the contract documents are
sent in multiple emails if the cumulative size of the documents exceeds 18 MB.
+ Performance issues
+ UI issues
#### Version 1.4.1 - February 2025
* New: The Legal request details section has been added to the Details tab of a contract request to display the legal fields of the parent legal request. This enables fulfillers to update legal fields directly from the
contract request.
* Changed:
+ In contract requests, the Send for signature process is now improved to display the contract document details before you send it to the signatories.
+ DocuSign Integration: You need not log in to DocuSign when prepare for signature is initiated for a third-part contract review request.
+ For self-served contract requests, the Create revision button is not available when the contract type is inactive.
+ For non-self-served contract requests, the Contract type field displays only the active contract types in the Create revision pop-up window.
+ While reclassifying a contract document or supporting document, only the active contract types are displayed in the 'Reclassify to' drop-down list.
+ In the Create revision window, the ‘Inbound email' option in the Storage type field has been replaced by 'Activity stream'. The Activity stream now includes documents attached while requesting changes and
received via inbound emails.
+ In the Contract documents and Supporting documents tabs, the Contract type field in the Preview document window is auto-populated if the contract request has only one contract type.
+ Legal fulfillers can now view the contract number and contract repository fields in the contract repository record.
+ When you create a Contract template, only active contract types are displayed in the Contract type field. If a contract type is deactivated while the template is in draft or editing state, you cannot publish the
template.
+ The contract configurator [sn\_cm\_core.contract\_config] can now add or update an internal signatory rule.
+ You can now attach a document while requesting changes to a contract document in a contract request. The attached document is added to the Activity stream of the contract request.
+ The Activity stream of a contract request now displays the activities of the contract request and the parent legal request.
+ You can now set conditions for Legal Contract Request fields in the Advanced View of the Legal Counsel Center to filter specific contract requests. Additionally, you can select which Legal Contract Request columns to
display in the list view.
+ Performance improvements.
+ UI improvements
* Fixed:
+ When Google drive is configured as the external storage, the URL field in the Details tab and the URL column in the Contract documents tab of a contract repository record do not display the link to access the
document.
+ The Ready column on the sn\_cm\_core\_document\_revision table does not filter the values correctly.
+ There was a lack of consistency in the navigation order of the Lists. This issue has been fixed.
+ The sync document message appeared even when there were no updates to the metadata. This issue has been fixed.
+ In a third-party contract review request where wet signature is enabled and documents are stored in extrenal storage, the signed contract documents are not attached to the email sent to the signatories after the signed
contract documents are uploaded to the contract request.
+ The attached document on the createDocument revision was not cleared from the CMR record after the revision was created. This has been resolved.
+ The "Use this clause" functionality did not work in external storage. This issue has been resolved.
+ If you deactivate a Contract Configuration associated with an active contract request, an incorrect validation message appears and the contract configuration is saved as inactive.
#### Version 1.3.1 - November 2024
New: The Obligation Management application will be automatically installed with Contract Management Pro. For more information, refer to Obligation Management.
#### Version 1.2.1 - August 2024
* New:
+ Support for internal review of contract documents in a contract request.
+ Support for Wet signatures in contract requests to enable signatories to sign the document using pen and paper.
+ Map ServiceNow tables to a contract template to populate records dynamically when the contract document is generated.
+ Support for additional signature blocks in the contract document based on the number of signatories in the contract request.
* Changed:
+ The Signatories tab in the Word add-in has been updated to add and configure signature blocks for signatories.
+ The Sync signatories button in the Signatories tab has been replaced by the Sync document button in the Contract documents tab.
#### Version 1.1.1 - May 2024
* New:
+ Support for non-task tables while configuring contract templates.
+ Request changes functionality for reviewing and finalizing the contract documents.
+ Initiate contract request model supports customization of title, information message and setting of Start date as a required field.
* Fixed:
+ Attachment icon is not visible on contextual side panel item in Contract Workspace
+ Participant fields are disappearing from loading in contract templates
+ Failure to transfer third-party contract request from.
+ Draft contract requests are shown as Open requests in dashboard
+ Users with sn\_cm\_core.contract\_config role are unable to view contract types
+ Approval users is getting access to only Revision instead of Contract folder
#### Version 1.0.11 - March 2024
New: Plug and play model for easy adoption.
#### Version 1.0.0 - August 2023
* ServiceNow Contract Management Pro removes the pain of manual processes and complex systems that slows down the business, with an intuitive self-service intake workflow coupled with an optimized workspace for legal staff
to track, author, and manage contracts. Template-based contracts such as NDAs can be completely automated without requiring legal involvement. Authoring is made easy with common editing, storage and eSignature tools,
ensuring rapid delivery.
* Contract Management Pro provides updated capabilities including a centralized and modern interface for easy cross-collaboration. All contract revisions can be viewed and made from one consolidated workspace, and
additional parties can be added for review and approval. Higher stakeholder satisfaction is ensured as the system streamlines processes across the contract lifecycle to ensure prompt contract delivery.
* Utilize the power of Microsoft Word to efficiently generate new contracts and relevant legal documents. Conveniently store and author reusable contracts templates using Word to deliver prompt services. Ensure contract
consistency and compliance by using pre-approved clauses from a library. Lastly, automated email reminders keep the business well-informed and ensures that no contract expiration goes unnoticed.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contract-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contract-ws.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-contract-ws.html | Contract Workspace release notes | Version history for the Contract Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-contract-ws.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-contract-ws.html"><body id="store-rn-esm-legal-contract-ws"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-contract-ws" aria-labelledby="title_store-rn-esm-legal-contract-ws">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-contract-ws"><span class="ph">Contract Workspace</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Contract Workspace</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-contract-ws__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d237778e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.5.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Accessibility issues are fixed.</li>
<li class="li">The message to use Now Assist contract analysis is now visible only to appropriate roles like contract fulfiller working on request and not visible to contract users who are on the watchlist.</li>
<li class="li">Widgets, welcome banner image, headers, and labels are optimized to work with the Dark theme in contract workspace.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.0 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-contract-ws__latest-store-rn-esm-legal-contract-ws"><ul class="ul">
<li class="li">New: For self-served contract request in mixed signature workflow, the contract request will be displayed under unassigned contract request list when a requestor submits a change request for requests in Awaiting signature
state.</li>
<li class="li">Fixed: UI issues</li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: In Contract workspace and Legal Counsel Center, the contract documents in the Contract documents tab are grouped based on contract types, by default.</li>
<li class="li">Fixed: Performance improvements.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.1 - November 2024</dt>
<dd class="dd">Fixed: The Send Document button does not appear in Contracts Workspace if Legal Counsel Center app is not installed. This has been fixed.</dd>
<dt class="dt dlterm">Version 1.1.0 - August 2024</dt>
<dd class="dd">Fixed: Related lists displayed for a legal request in Legal Counsel Center and Contract Workspace are inconsistent.</dd>
<dt class="dt dlterm">Version 1.0.3 - May 2024</dt>
<dd class="dd"><p class="p">ServiceNow <span class="ph">Contract Workspace</span> is included with Contract Management Pro. <span class="ph">Contract Workspace</span> helps fulfillers and stakeholders to stay on top of all contract request management and processing related activities within their organization. It enables them to prioritize and
efficiently address contract requests from a single interface.</p></dd>
</dl>
</section>
</div>
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} | # Contract Workspace release notes
Version history for the Contract Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.0 - August 2025
* Fixed:
+ Accessibility issues are fixed.
+ The message to use Now Assist contract analysis is now visible only to appropriate roles like contract fulfiller working on request and not visible to contract users who are on the watchlist.
+ Widgets, welcome banner image, headers, and labels are optimized to work with the Dark theme in contract workspace.
#### Version 1.4.0 - May 2025
* New: For self-served contract request in mixed signature workflow, the contract request will be displayed under unassigned contract request list when a requestor submits a change request for requests in Awaiting signature
state.
* Fixed: UI issues
#### Version 1.3.0 - February 2025
* Changed: In Contract workspace and Legal Counsel Center, the contract documents in the Contract documents tab are grouped based on contract types, by default.
* Fixed: Performance improvements.
#### Version 1.2.1 - November 2024
Fixed: The Send Document button does not appear in Contracts Workspace if Legal Counsel Center app is not installed. This has been fixed.
#### Version 1.1.0 - August 2024
Fixed: Related lists displayed for a legal request in Legal Counsel Center and Contract Workspace are inconsistent.
#### Version 1.0.3 - May 2024
ServiceNow Contract Workspace is included with Contract Management Pro. Contract Workspace helps fulfillers and stakeholders to stay on top of all contract request management and processing related activities within their organization. It enables them to prioritize and
efficiently address contract requests from a single interface.
| ---
title: Contract Workspace release notes
description: Version history for the Contract Workspace application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Contract Workspace release notes
Version history for the Contract Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.0 - August 2025
* Fixed:
+ Accessibility issues are fixed.
+ The message to use Now Assist contract analysis is now visible only to appropriate roles like contract fulfiller working on request and not visible to contract users who are on the watchlist.
+ Widgets, welcome banner image, headers, and labels are optimized to work with the Dark theme in contract workspace.
#### Version 1.4.0 - May 2025
* New: For self-served contract request in mixed signature workflow, the contract request will be displayed under unassigned contract request list when a requestor submits a change request for requests in Awaiting signature
state.
* Fixed: UI issues
#### Version 1.3.0 - February 2025
* Changed: In Contract workspace and Legal Counsel Center, the contract documents in the Contract documents tab are grouped based on contract types, by default.
* Fixed: Performance improvements.
#### Version 1.2.1 - November 2024
Fixed: The Send Document button does not appear in Contracts Workspace if Legal Counsel Center app is not installed. This has been fixed.
#### Version 1.1.0 - August 2024
Fixed: Related lists displayed for a legal request in Legal Counsel Center and Contract Workspace are inconsistent.
#### Version 1.0.3 - May 2024
ServiceNow Contract Workspace is included with Contract Management Pro. Contract Workspace helps fulfillers and stakeholders to stay on top of all contract request management and processing related activities within their organization. It enables them to prioritize and
efficiently address contract requests from a single interface.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core-components.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core-components.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core-components.html | Contracts Core components release notes | Version history for the Contracts Core components application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core-components.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core-components.html"><body id="store-rn-esm-legal-contracts-core-components"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-contracts-core-components" aria-labelledby="title_store-rn-esm-legal-contracts-core-components">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-contracts-core-components">Contracts Core components release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Contracts Core components application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-contracts-core-components__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d288719e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.2 - November 2023</dt>
<dd class="dd" id="store-rn-esm-legal-contracts-core-components__latest-store-rn-esm-legal-contracts-core-components"><p class="p">The ServiceNow Contracts Core Components is a required application that improves the experience for viewing and editing contracts related entities in Microsoft Word Add-in for Servicenow Contracts and the fulfiller workspaces. See
Contract Management Pro for complete details.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Contracts Core components release notes
Version history for the Contracts Core components application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - November 2023
The ServiceNow Contracts Core Components is a required application that improves the experience for viewing and editing contracts related entities in Microsoft Word Add-in for Servicenow Contracts and the fulfiller workspaces. See
Contract Management Pro for complete details.
| ---
title: Contracts Core components release notes
description: Version history for the Contracts Core components application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
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---
# Contracts Core components release notes
Version history for the Contracts Core components application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - November 2023
The ServiceNow Contracts Core Components is a required application that improves the experience for viewing and editing contracts related entities in Microsoft Word Add-in for Servicenow Contracts and the fulfiller workspaces. See
Contract Management Pro for complete details.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core.html | Contracts Core release notes | Version history for the Contracts Core application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core.html"><body id="store-rn-esm-legal-contracts-core"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-contracts-core" aria-labelledby="title_store-rn-esm-legal-contracts-core">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-contracts-core">Contracts Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Contracts Core application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-contracts-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d264302e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.7 - November 2023</dt>
<dd class="dd" id="store-rn-esm-legal-contracts-core__latest-store-rn-esm-legal-contracts-core"><p class="p">Install with Contract Management Pro. Includes key integration components required for contract authoring process.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Contracts Core release notes
Version history for the Contracts Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.7 - November 2023
Install with Contract Management Pro. Includes key integration components required for contract authoring process.
| ---
title: Contracts Core release notes
description: Version history for the Contracts Core application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Contracts Core release notes
Version history for the Contracts Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.7 - November 2023
Install with Contract Management Pro. Includes key integration components required for contract authoring process.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-classic.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-classic.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-classic.html | Legal Counsel Center Classic release notes | Version history for the Legal Counsel Center Classic application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-classic.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-classic.html"><body id="store-rn-esm-legal-counsel-center-classic"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-counsel-center-classic" aria-labelledby="title_store-rn-esm-legal-counsel-center-classic">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-counsel-center-classic">Legal Counsel Center Classic release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Counsel Center Classic application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-counsel-center-classic__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d312106e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.5.0 - November 2024</dt>
<dd class="dd" id="store-rn-esm-legal-counsel-center-classic__latest-store-rn-esm-legal-counsel-center-classic">Fixed localization issues.</dd>
<dt class="dt dlterm">Version 6.4.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">The Legal Contracts related list was not displayed even though the contract was signed. This is now fixed.</li>
<li class="li">When you Close Complete a legal request, some information on the pop-up window wasn't translated.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.3.8 - September 2023</dt>
<dd class="dd">Fixed: Approval list is loading when you go to My Work > Items Pending Approval >Delegated to Me > Approvals.</dd>
<dt class="dt dlterm">Version 6.3.1 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Renamed the application from "Legal Counsel Center" to "Legal Counsel Center Classic".</li>
<li class="li">Fixed: You can now create a Content Review request from the All Requests page.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Implemented fulfiller experience for Third Party Contracts workflow</li>
<li class="li">Fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.2.1 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added new widgets for the delegated legal requests and legal matters.</li>
<li class="li">Changed: <ul class="ul">
<li class="li">Updated titles of existing widgets that had open legal requests or open legal matters.</li>
<li class="li">Reordered the Add and Remove buttons in the Legal Matter Tasks tab.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.0 - August 2022</dt>
<dd class="dd">Fixed: Minor fixes and changes.</dd>
<dt class="dt dlterm">Version 5.0.4 - May 2022</dt>
<dd class="dd">New: Added a new Documents related list in the legal request form to list the documents uploaded in external storage.</dd>
<dt class="dt dlterm">Version 4.2.1 - February 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added a new list item Set Delegate for setting a delegate</li>
<li class="li">Added a new list item 'Delegated to me' to view approvals, legal requests, legal matters, legal mater tasks that have been delegated to a user.</li>
</ul></li>
<li class="li">Changed: Legal: Counsel Center has been renamed Legal Counsel Center</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.1.2 - December 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-counsel-center-classic__ul_bxd_zwc_wrb">
<li class="li">Changed: Refactoring of components and minor fixes</li>
<li class="li">Fixed: An issue where the form title of a legal matter was showing short description instead of the name of the legal matter</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.3 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-counsel-center-classic__ul_dmy_tsx_wqb">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-counsel-center-classic__ul_jt1_5sx_wqb">
<li class="li">Added email composer to enable sending and receiving of emails from the legal request, legal matter, and legal matter task record forms.</li>
<li class="li">View your draft emails from the Email list item.</li>
</ul></li>
<li class="li">Changed: Contracts Repository list item under Simple Contracts has been renamed Legal Contracts.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.6.1 - June 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-counsel-center-classic__ul_zs5_v4b_dpb">
<li class="li">New: Added options to view similar legal requests and similar legal matters in the Counsel Assist section</li>
<li class="li">Changed: Updated widgets to include adhoc approvals</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.5.2 - April 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-counsel-center-classic__ul_mky_2bt_wpb">
<li class="li">New: <ul class="ul" id="store-rn-esm-legal-counsel-center-classic__ul_nky_2bt_wpb">
<li class="li">The Legal Counsel Center application includes the following features:</li>
<li class="li">Multi-tab interface to address multiple requests and matters</li>
<li class="li">Real-time activity queue with open and unassigned KPI's</li>
<li class="li">Legal request approvals</li>
<li class="li">Department and user-level metrics</li>
<li class="li">Intuitive search and filter capabilities enabling users to quickly find relevant content</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.4.0 - March 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-esm-legal-counsel-center-classic__ul_xf2_gk1_w4b">
<li class="li">The Legal Counsel Center application includes the following features:</li>
<li class="li">Multi-tab interface to address multiple requests and matters</li>
<li class="li">Real-time activity queue with open and unassigned KPI's</li>
<li class="li">Legal request approvals</li>
<li class="li">Department and user-level metrics</li>
<li class="li">Intuitive search and filter capabilities enabling users to quickly find relevant content</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-classic.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-classic.html\"><body id=\"store-rn-esm-legal-counsel-center-classic\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-legal-counsel-center-classic\" aria-labelledby=\"title_store-rn-esm-legal-counsel-center-classic\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-legal-counsel-center-classic\">Legal Counsel Center Classic release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Legal Counsel Center Classic application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-legal-counsel-center-classic__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d312106e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.5.0 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-esm-legal-counsel-center-classic__latest-store-rn-esm-legal-counsel-center-classic\">Fixed localization issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.4.1 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">The Legal Contracts related list was not displayed even though the contract was signed. This is now fixed.</li>\n <li class=\"li\">When you Close Complete a legal request, some information on the pop-up window wasn't translated.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.3.8 - September 2023</dt>\n <dd class=\"dd\">Fixed: Approval list is loading when you go to My Work > Items Pending Approval >Delegated to Me > Approvals.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.3.1 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Renamed the application from "Legal Counsel Center" to "Legal Counsel Center Classic".</li>\n <li class=\"li\">Fixed: You can now create a Content Review request from the All Requests page.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Implemented fulfiller experience for Third Party Contracts workflow</li>\n <li class=\"li\">Fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.1 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added new widgets for the delegated legal requests and legal matters.</li>\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">Updated titles of existing widgets that had open legal requests or open legal matters.</li>\n <li class=\"li\">Reordered the Add and Remove buttons in the Legal Matter Tasks tab.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - August 2022</dt>\n <dd class=\"dd\">Fixed: Minor fixes and changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.4 - May 2022</dt>\n <dd class=\"dd\">New: Added a new Documents related list in the legal request form to list the documents uploaded in external storage.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.1 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added a new list item Set Delegate for setting a delegate</li>\n <li class=\"li\">Added a new list item 'Delegated to me' to view approvals, legal requests, legal matters, legal mater tasks that have been delegated to a user.</li>\n </ul></li>\n <li class=\"li\">Changed: Legal: Counsel Center has been renamed Legal Counsel Center</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.2 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-counsel-center-classic__ul_bxd_zwc_wrb\">\n <li class=\"li\">Changed: Refactoring of components and minor fixes</li>\n <li class=\"li\">Fixed: An issue where the form title of a legal matter was showing short description instead of the name of the legal matter</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.3 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-counsel-center-classic__ul_dmy_tsx_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-counsel-center-classic__ul_jt1_5sx_wqb\">\n <li class=\"li\">Added email composer to enable sending and receiving of emails from the legal request, legal matter, and legal matter task record forms.</li>\n <li class=\"li\">View your draft emails from the Email list item.</li>\n </ul></li>\n <li class=\"li\">Changed: Contracts Repository list item under Simple Contracts has been renamed Legal Contracts.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.1 - June 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-counsel-center-classic__ul_zs5_v4b_dpb\">\n <li class=\"li\">New: Added options to view similar legal requests and similar legal matters in the Counsel Assist section</li>\n <li class=\"li\">Changed: Updated widgets to include adhoc approvals</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.2 - April 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-counsel-center-classic__ul_mky_2bt_wpb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-esm-legal-counsel-center-classic__ul_nky_2bt_wpb\">\n <li class=\"li\">The Legal Counsel Center application includes the following features:</li>\n <li class=\"li\">Multi-tab interface to address multiple requests and matters</li>\n <li class=\"li\">Real-time activity queue with open and unassigned KPI's</li>\n <li class=\"li\">Legal request approvals</li>\n <li class=\"li\">Department and user-level metrics</li>\n <li class=\"li\">Intuitive search and filter capabilities enabling users to quickly find relevant content</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.0 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-esm-legal-counsel-center-classic__ul_xf2_gk1_w4b\">\n <li class=\"li\">The Legal Counsel Center application includes the following features:</li>\n <li class=\"li\">Multi-tab interface to address multiple requests and matters</li>\n <li class=\"li\">Real-time activity queue with open and unassigned KPI's</li>\n <li class=\"li\">Legal request approvals</li>\n <li class=\"li\">Department and user-level metrics</li>\n <li class=\"li\">Intuitive search and filter capabilities enabling users to quickly find relevant content</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Legal Counsel Center Classic release notes
Version history for the Legal Counsel Center Classic application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.5.0 - November 2024
Fixed localization issues.
#### Version 6.4.1 - May 2024
* Fixed:
+ The Legal Contracts related list was not displayed even though the contract was signed. This is now fixed.
+ When you Close Complete a legal request, some information on the pop-up window wasn't translated.
#### Version 6.3.8 - September 2023
Fixed: Approval list is loading when you go to My Work > Items Pending Approval >Delegated to Me > Approvals.
#### Version 6.3.1 - August 2023
* Changed: Renamed the application from "Legal Counsel Center" to "Legal Counsel Center Classic".
* Fixed: You can now create a Content Review request from the All Requests page.
#### Version 6.0.0 - February 2023
* New: Implemented fulfiller experience for Third Party Contracts workflow
* Fixes
#### Version 5.2.1 - November 2022
* New: Added new widgets for the delegated legal requests and legal matters.
* Changed:
+ Updated titles of existing widgets that had open legal requests or open legal matters.
+ Reordered the Add and Remove buttons in the Legal Matter Tasks tab.
#### Version 5.1.0 - August 2022
Fixed: Minor fixes and changes.
#### Version 5.0.4 - May 2022
New: Added a new Documents related list in the legal request form to list the documents uploaded in external storage.
#### Version 4.2.1 - February 2022
* New:
+ Added a new list item Set Delegate for setting a delegate
+ Added a new list item 'Delegated to me' to view approvals, legal requests, legal matters, legal mater tasks that have been delegated to a user.
* Changed: Legal: Counsel Center has been renamed Legal Counsel Center
#### Version 4.1.2 - December 2021
* Changed: Refactoring of components and minor fixes
* Fixed: An issue where the form title of a legal matter was showing short description instead of the name of the legal matter
#### Version 4.0.3 - September 2021
* New:
+ Added email composer to enable sending and receiving of emails from the legal request, legal matter, and legal matter task record forms.
+ View your draft emails from the Email list item.
* Changed: Contracts Repository list item under Simple Contracts has been renamed Legal Contracts.
#### Version 3.6.1 - June 2021
* New: Added options to view similar legal requests and similar legal matters in the Counsel Assist section
* Changed: Updated widgets to include adhoc approvals
#### Version 3.5.2 - April 2021
* New:
+ The Legal Counsel Center application includes the following features:
+ Multi-tab interface to address multiple requests and matters
+ Real-time activity queue with open and unassigned KPI's
+ Legal request approvals
+ Department and user-level metrics
+ Intuitive search and filter capabilities enabling users to quickly find relevant content
#### Version 3.4.0 - March 2021
* New:
+ The Legal Counsel Center application includes the following features:
+ Multi-tab interface to address multiple requests and matters
+ Real-time activity queue with open and unassigned KPI's
+ Legal request approvals
+ Department and user-level metrics
+ Intuitive search and filter capabilities enabling users to quickly find relevant content
| ---
title: Legal Counsel Center Classic release notes
description: Version history for the Legal Counsel Center Classic application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Counsel Center Classic release notes
Version history for the Legal Counsel Center Classic application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.5.0 - November 2024
Fixed localization issues.
#### Version 6.4.1 - May 2024
* Fixed:
+ The Legal Contracts related list was not displayed even though the contract was signed. This is now fixed.
+ When you Close Complete a legal request, some information on the pop-up window wasn't translated.
#### Version 6.3.8 - September 2023
Fixed: Approval list is loading when you go to My Work > Items Pending Approval >Delegated to Me > Approvals.
#### Version 6.3.1 - August 2023
* Changed: Renamed the application from "Legal Counsel Center" to "Legal Counsel Center Classic".
* Fixed: You can now create a Content Review request from the All Requests page.
#### Version 6.0.0 - February 2023
* New: Implemented fulfiller experience for Third Party Contracts workflow
* Fixes
#### Version 5.2.1 - November 2022
* New: Added new widgets for the delegated legal requests and legal matters.
* Changed:
+ Updated titles of existing widgets that had open legal requests or open legal matters.
+ Reordered the Add and Remove buttons in the Legal Matter Tasks tab.
#### Version 5.1.0 - August 2022
Fixed: Minor fixes and changes.
#### Version 5.0.4 - May 2022
New: Added a new Documents related list in the legal request form to list the documents uploaded in external storage.
#### Version 4.2.1 - February 2022
* New:
+ Added a new list item Set Delegate for setting a delegate
+ Added a new list item 'Delegated to me' to view approvals, legal requests, legal matters, legal mater tasks that have been delegated to a user.
* Changed: Legal: Counsel Center has been renamed Legal Counsel Center
#### Version 4.1.2 - December 2021
* Changed: Refactoring of components and minor fixes
* Fixed: An issue where the form title of a legal matter was showing short description instead of the name of the legal matter
#### Version 4.0.3 - September 2021
* New:
+ Added email composer to enable sending and receiving of emails from the legal request, legal matter, and legal matter task record forms.
+ View your draft emails from the Email list item.
* Changed: Contracts Repository list item under Simple Contracts has been renamed Legal Contracts.
#### Version 3.6.1 - June 2021
* New: Added options to view similar legal requests and similar legal matters in the Counsel Assist section
* Changed: Updated widgets to include adhoc approvals
#### Version 3.5.2 - April 2021
* New:
+ The Legal Counsel Center application includes the following features:
+ Multi-tab interface to address multiple requests and matters
+ Real-time activity queue with open and unassigned KPI's
+ Legal request approvals
+ Department and user-level metrics
+ Intuitive search and filter capabilities enabling users to quickly find relevant content
#### Version 3.4.0 - March 2021
* New:
+ The Legal Counsel Center application includes the following features:
+ Multi-tab interface to address multiple requests and matters
+ Real-time activity queue with open and unassigned KPI's
+ Legal request approvals
+ Department and user-level metrics
+ Intuitive search and filter capabilities enabling users to quickly find relevant content
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-components.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-components.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-components.html | Legal Counsel Center Components release notes | Version history for the Legal Counsel Center Components on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-components.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-components.html"><body id="store-rn-esm-legal-counsel-center-components"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-counsel-center-components" aria-labelledby="title_store-rn-esm-legal-counsel-center-components">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-counsel-center-components">Legal Counsel Center Components release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Counsel Center Components on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-counsel-center-components__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d50261e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.5.1 - May 2024</dt>
<dd class="dd" id="store-rn-esm-legal-counsel-center-components__latest-store-rn-esm-legal-counsel-center-components">Fixed: When initiating an approval request, user was able to enter any email id and proceed with initiating the request. This is now fixed and user can only select
from the valid list of users.</dd>
<dt class="dt dlterm">Version 5.4.1 - June 2023</dt>
<dd class="dd">Fixed: For Third-party contracts, internal signatory information is not pre-populated in the Legal Counsel Center.</dd>
<dt class="dt dlterm">Version 5.3.0 - February 2023</dt>
<dd class="dd">Changed: Made changes for Third party contracts workflow</dd>
<dt class="dt dlterm">Version 5.1.0 - August 2022</dt>
<dd class="dd">Changed: The 'Document' option is added to the "Approval for" field in the Adhoc Approval pop-up window in legal matters.</dd>
<dt class="dt dlterm">Version 5.0.2 - May 2022</dt>
<dd class="dd">Changed: The 'Document' option is added to the "Approval for" field in the Adhoc Approval pop-up window.</dd>
<dt class="dt dlterm">Version 4.1.2 - February 2022</dt>
<dd class="dd">Changed: Legal: Counsel Center Components has been renamed Legal Counsel Center Components</dd>
<dt class="dt dlterm">Version 4.1.0 - December 2021</dt>
<dd class="dd">Fixed: Minor fixes and refactoring of components</dd>
<dt class="dt dlterm">Version 4.0.1 - September 2021</dt>
<dd class="dd">Fixed: Minor fixes</dd>
<dt class="dt dlterm">Version 3.6.0 - June 2021</dt>
<dd class="dd">New: Seismic component to choose approver or user groups and attachment or artifact for adhoc approvals</dd>
<dt class="dt dlterm">Version 3.4.0 - March 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-counsel-center-components__ul_p3k_cbt_wpb">
<li class="li">New: <ul class="ul" id="store-rn-esm-legal-counsel-center-components__ul_q3k_cbt_wpb">
<li class="li">The Legal Counsel Center components has Seismic components used by the Legal Counsel Center app, compatible with Orlando family: <ul class="ul" id="store-rn-esm-legal-counsel-center-components__ul_r3k_cbt_wpb">
<li class="li">Customized Multi-record associator</li>
<li class="li">Customized Checklist</li>
<li class="li">Customized welcome header</li>
<li class="li">Customized bar chart</li>
</ul></li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Legal Counsel Center Components release notes
Version history for the Legal Counsel Center Components on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.5.1 - May 2024
Fixed: When initiating an approval request, user was able to enter any email id and proceed with initiating the request. This is now fixed and user can only select
from the valid list of users.
#### Version 5.4.1 - June 2023
Fixed: For Third-party contracts, internal signatory information is not pre-populated in the Legal Counsel Center.
#### Version 5.3.0 - February 2023
Changed: Made changes for Third party contracts workflow
#### Version 5.1.0 - August 2022
Changed: The 'Document' option is added to the "Approval for" field in the Adhoc Approval pop-up window in legal matters.
#### Version 5.0.2 - May 2022
Changed: The 'Document' option is added to the "Approval for" field in the Adhoc Approval pop-up window.
#### Version 4.1.2 - February 2022
Changed: Legal: Counsel Center Components has been renamed Legal Counsel Center Components
#### Version 4.1.0 - December 2021
Fixed: Minor fixes and refactoring of components
#### Version 4.0.1 - September 2021
Fixed: Minor fixes
#### Version 3.6.0 - June 2021
New: Seismic component to choose approver or user groups and attachment or artifact for adhoc approvals
#### Version 3.4.0 - March 2021
* New:
+ The Legal Counsel Center components has Seismic components used by the Legal Counsel Center app, compatible with Orlando family:
- Customized Multi-record associator
- Customized Checklist
- Customized welcome header
- Customized bar chart
| ---
title: Legal Counsel Center Components release notes
description: Version history for the Legal Counsel Center Components on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Counsel Center Components release notes
Version history for the Legal Counsel Center Components on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.5.1 - May 2024
Fixed: When initiating an approval request, user was able to enter any email id and proceed with initiating the request. This is now fixed and user can only select
from the valid list of users.
#### Version 5.4.1 - June 2023
Fixed: For Third-party contracts, internal signatory information is not pre-populated in the Legal Counsel Center.
#### Version 5.3.0 - February 2023
Changed: Made changes for Third party contracts workflow
#### Version 5.1.0 - August 2022
Changed: The 'Document' option is added to the "Approval for" field in the Adhoc Approval pop-up window in legal matters.
#### Version 5.0.2 - May 2022
Changed: The 'Document' option is added to the "Approval for" field in the Adhoc Approval pop-up window.
#### Version 4.1.2 - February 2022
Changed: Legal: Counsel Center Components has been renamed Legal Counsel Center Components
#### Version 4.1.0 - December 2021
Fixed: Minor fixes and refactoring of components
#### Version 4.0.1 - September 2021
Fixed: Minor fixes
#### Version 3.6.0 - June 2021
New: Seismic component to choose approver or user groups and attachment or artifact for adhoc approvals
#### Version 3.4.0 - March 2021
* New:
+ The Legal Counsel Center components has Seismic components used by the Legal Counsel Center app, compatible with Orlando family:
- Customized Multi-record associator
- Customized Checklist
- Customized welcome header
- Customized bar chart
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center.html | Legal Counsel Center release notes | Version history for the Legal Counsel Center application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center.html"><body id="store-rn-esm-legal-counsel-center"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-counsel-center" aria-labelledby="title_store-rn-esm-legal-counsel-center">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-counsel-center">Legal Counsel Center release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Counsel Center application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-counsel-center__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d242155e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.8.5 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Company field is displayed in contract request listing page in legal counsel center</li>
<li class="li">Changed: Enhanced all listing pages in the legal counsel center workspace to support presentation lists.</li>
<li class="li">Fixed: Added the required RCA and cross-scope functionality within Legal apps.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.7.9 - June 2025</dt>
<dd class="dd" id="store-rn-esm-legal-counsel-center__latest-store-rn-esm-legal-counsel-center"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">The AI nudge alert in Contract Workspace now appears only when the request is in Work in Progress state, the user has the sn_cm_gen_ai.ai_contract_fulfiller role, and Now Assist skill is activated. Previously, the
alert was shown to any watch list user regardless of state or role.</li>
<li class="li">For a digital forensic request, a legal matter for could not be created. This has been fixed.</li>
<li class="li">For an ethics compliant request, a legal user could not map Involved parties to Allegations. This has been fixed</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.7.6 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">The metadata extraction results page fails to load after initiating metadata extraction and selecting Review metadata extraction. This issue has been fixed.</li>
<li class="li">The related list checkbox is not displayed for a legal matter. This issue has been fixed.</li>
<li class="li">The "Page not found" error was displayed while viewing scorecards in the Analytics Center of the Legal Counsel Center. This issue has been fixed.</li>
<li class="li">The "Sync document" functionality was not working. This issue has been fixed.</li>
<li class="li">The alert messages were displayed twice. This issue has been fixed.</li>
<li class="li">UI issues.</li>
<li class="li">Localization issues.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.6.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: The system property, sn_lg_cf_workspace.workspace_typeahead_list_count has been added where you can specify the number of records that should appear in the suggestion list of a typehead component in Legal Service
Delivery.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">When adding and saving a link in the Checklist panel of a legal request, the link does not appear. This has been fixed.</li>
<li class="li">Dashboards on the Legal Counsel Center were not available. This has been fixed.</li>
<li class="li">Performance issues</li>
<li class="li">To create a new legal matter, go to the Matters list in Legal Counsel Center. Copy and paste the URL into a new browser tab. When selecting the option to create a new matter, the options to create a legal request
appeared. This has been fixed.</li>
<li class="li">In legal workspace, the draft emails did not load in email composer when trying to open them. This has been fixed.</li>
<li class="li">Message to initiate contract analysis using Now Assist was displayed in all states of contract request instead of showing it in work in progress state. This has been fixed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.5.1 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">In the Legal Counsel Center workspace, you were able to close complete a legal request even when information was not provided in the mandatory fields. This is now fixed.</li>
<li class="li">In the Legal Counsel Center workspace, when you select the Configure Workspace under the user menu, you were incorrectly redirected to the UX App Configuration of the CSM/FSM Configurable Workspace App Config. This is
now fixed.</li>
<li class="li">Security fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.1 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Counsel assist was not available for Sales contract requests.</li>
<li class="li">Translation issues observed in Create Revision pop-up in the contract request.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.3 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: The filters in Legal Counsel Center have been updated to display Contract Requests and Legal Requests listings based on request state and user role.</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">On Legal Matter form, the Compose email action wasn't opening the pop-up window.</li>
<li class="li">The Comments and Compose fields do not appear on the Approval form.</li>
<li class="li">On the pending approval requests, the form doesn't display Comments field.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.2 - March 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Cancel approval for contracts is not working.</li>
<li class="li">Counsel Assist - "Flag Article" translation not shown correctly.</li>
<li class="li">Comments & Compose fields missing on Pending Approval form.</li>
<li class="li">Pending approval widget on Legal Counsel Center is not opening properly when Legal Matter Management plugin is not installed.</li>
<li class="li">UI improvements</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Enable legal fulfillers to view similar legal requests and similar legal matters in the Counsel Assist section.</li>
<li class="li">Enable legal fulfillers to directly chat with requesters using Agent Chat functionality.</li>
<li class="li">Enable legal fulfillers to search using AI Search and view results on a page that displays a list of previews for records that match your search query.</li>
<li class="li">The legal matter form now supports Outside Counsels and External Matters' related lists, which enable the legal fulfillers to submit outside counsel engagements for Invention Disclosure and Legal Tracker integration
and to view external matter details and track spends. These related lists will be displayed when you have enabled Invention Disclosure or Legal Tracker integration related features.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Some UI issues on compose email and assigning requests.</li>
<li class="li">Added needed RCAs while using other practice applications.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.8 - September 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-esm-legal-counsel-center__ul_w5l_rl2_5yb">
<li class="li">Response templates in Request and Matter.</li>
<li class="li">Attachment upload issues with Matter artifacts and tasks.</li>
<li class="li">Issues related to UI like scrolling, ordering, field gaps, lookup fields selection, error messages display.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.5 - August 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-esm-legal-counsel-center__ul_zc4_plp_cyb">
<li class="li">Legal Counsel Center is the Next Experience Workspace for legal fulfillers replacing the Classic version. The new workspace is more configurable allowing admins to configure the workspace to meet their legal team
needs.</li>
<li class="li">ServiceNow Legal Counsel Center is included with Legal Service Delivery and works in concert with Legal Request Management and Legal Matter Management. Legal Counsel Center helps lawyers, paralegals, and internal legal
teams keep on top of all legal affairs and internal legal requests within their organization, enabling them to categorize, prioritize, and efficiently address legal requests and issues from a single interface. This version
of the cousel center includes our advanced ServiceNow Next Experience configurable workspace for legal fulfillers.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center.html\"><body id=\"store-rn-esm-legal-counsel-center\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-legal-counsel-center\" aria-labelledby=\"title_store-rn-esm-legal-counsel-center\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-legal-counsel-center\">Legal Counsel Center release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Legal Counsel Center application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-legal-counsel-center__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d242155e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.8.5 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Company field is displayed in contract request listing page in legal counsel center</li>\n <li class=\"li\">Changed: Enhanced all listing pages in the legal counsel center workspace to support presentation lists.</li>\n <li class=\"li\">Fixed: Added the required RCA and cross-scope functionality within Legal apps.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.9 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-esm-legal-counsel-center__latest-store-rn-esm-legal-counsel-center\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">The AI nudge alert in Contract Workspace now appears only when the request is in Work in Progress state, the user has the sn_cm_gen_ai.ai_contract_fulfiller role, and Now Assist skill is activated. Previously, the\n alert was shown to any watch list user regardless of state or role.</li>\n <li class=\"li\">For a digital forensic request, a legal matter for could not be created. This has been fixed.</li>\n <li class=\"li\">For an ethics compliant request, a legal user could not map Involved parties to Allegations. This has been fixed</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.6 - May 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">The metadata extraction results page fails to load after initiating metadata extraction and selecting Review metadata extraction. This issue has been fixed.</li>\n <li class=\"li\">The related list checkbox is not displayed for a legal matter. This issue has been fixed.</li>\n <li class=\"li\">The "Page not found" error was displayed while viewing scorecards in the Analytics Center of the Legal Counsel Center. This issue has been fixed.</li>\n <li class=\"li\">The "Sync document" functionality was not working. This issue has been fixed.</li>\n <li class=\"li\">The alert messages were displayed twice. This issue has been fixed.</li>\n <li class=\"li\">UI issues.</li>\n <li class=\"li\">Localization issues.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: The system property, sn_lg_cf_workspace.workspace_typeahead_list_count has been added where you can specify the number of records that should appear in the suggestion list of a typehead component in Legal Service\n Delivery.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">When adding and saving a link in the Checklist panel of a legal request, the link does not appear. This has been fixed.</li>\n <li class=\"li\">Dashboards on the Legal Counsel Center were not available. This has been fixed.</li>\n <li class=\"li\">Performance issues</li>\n <li class=\"li\">To create a new legal matter, go to the Matters list in Legal Counsel Center. Copy and paste the URL into a new browser tab. When selecting the option to create a new matter, the options to create a legal request\n appeared. This has been fixed.</li>\n <li class=\"li\">In legal workspace, the draft emails did not load in email composer when trying to open them. This has been fixed.</li>\n <li class=\"li\">Message to initiate contract analysis using Now Assist was displayed in all states of contract request instead of showing it in work in progress state. This has been fixed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.1 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">In the Legal Counsel Center workspace, you were able to close complete a legal request even when information was not provided in the mandatory fields. This is now fixed.</li>\n <li class=\"li\">In the Legal Counsel Center workspace, when you select the Configure Workspace under the user menu, you were incorrectly redirected to the UX App Configuration of the CSM/FSM Configurable Workspace App Config. This is\n now fixed.</li>\n <li class=\"li\">Security fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.1 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Counsel assist was not available for Sales contract requests.</li>\n <li class=\"li\">Translation issues observed in Create Revision pop-up in the contract request.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.3 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: The filters in Legal Counsel Center have been updated to display Contract Requests and Legal Requests listings based on request state and user role.</li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">On Legal Matter form, the Compose email action wasn't opening the pop-up window.</li>\n <li class=\"li\">The Comments and Compose fields do not appear on the Approval form.</li>\n <li class=\"li\">On the pending approval requests, the form doesn't display Comments field.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - March 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Cancel approval for contracts is not working.</li>\n <li class=\"li\">Counsel Assist - "Flag Article" translation not shown correctly.</li>\n <li class=\"li\">Comments & Compose fields missing on Pending Approval form.</li>\n <li class=\"li\">Pending approval widget on Legal Counsel Center is not opening properly when Legal Matter Management plugin is not installed.</li>\n <li class=\"li\">UI improvements</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Enable legal fulfillers to view similar legal requests and similar legal matters in the Counsel Assist section.</li>\n <li class=\"li\">Enable legal fulfillers to directly chat with requesters using Agent Chat functionality.</li>\n <li class=\"li\">Enable legal fulfillers to search using AI Search and view results on a page that displays a list of previews for records that match your search query.</li>\n <li class=\"li\">The legal matter form now supports Outside Counsels and External Matters' related lists, which enable the legal fulfillers to submit outside counsel engagements for Invention Disclosure and Legal Tracker integration\n and to view external matter details and track spends. These related lists will be displayed when you have enabled Invention Disclosure or Legal Tracker integration related features.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Some UI issues on compose email and assigning requests.</li>\n <li class=\"li\">Added needed RCAs while using other practice applications.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.8 - September 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-esm-legal-counsel-center__ul_w5l_rl2_5yb\">\n <li class=\"li\">Response templates in Request and Matter.</li>\n <li class=\"li\">Attachment upload issues with Matter artifacts and tasks.</li>\n <li class=\"li\">Issues related to UI like scrolling, ordering, field gaps, lookup fields selection, error messages display.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-esm-legal-counsel-center__ul_zc4_plp_cyb\">\n <li class=\"li\">Legal Counsel Center is the Next Experience Workspace for legal fulfillers replacing the Classic version. The new workspace is more configurable allowing admins to configure the workspace to meet their legal team\n needs.</li>\n <li class=\"li\">ServiceNow Legal Counsel Center is included with Legal Service Delivery and works in concert with Legal Request Management and Legal Matter Management. Legal Counsel Center helps lawyers, paralegals, and internal legal\n teams keep on top of all legal affairs and internal legal requests within their organization, enabling them to categorize, prioritize, and efficiently address legal requests and issues from a single interface. This version\n of the cousel center includes our advanced ServiceNow Next Experience configurable workspace for legal fulfillers.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Legal Counsel Center release notes
Version history for the Legal Counsel Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.8.5 - August 2025
* New: Company field is displayed in contract request listing page in legal counsel center
* Changed: Enhanced all listing pages in the legal counsel center workspace to support presentation lists.
* Fixed: Added the required RCA and cross-scope functionality within Legal apps.
#### Version 1.7.9 - June 2025
* Fixed:
+ The AI nudge alert in Contract Workspace now appears only when the request is in Work in Progress state, the user has the sn\_cm\_gen\_ai.ai\_contract\_fulfiller role, and Now Assist skill is activated. Previously, the
alert was shown to any watch list user regardless of state or role.
+ For a digital forensic request, a legal matter for could not be created. This has been fixed.
+ For an ethics compliant request, a legal user could not map Involved parties to Allegations. This has been fixed
#### Version 1.7.6 - May 2025
* Fixed:
+ The metadata extraction results page fails to load after initiating metadata extraction and selecting Review metadata extraction. This issue has been fixed.
+ The related list checkbox is not displayed for a legal matter. This issue has been fixed.
+ The "Page not found" error was displayed while viewing scorecards in the Analytics Center of the Legal Counsel Center. This issue has been fixed.
+ The "Sync document" functionality was not working. This issue has been fixed.
+ The alert messages were displayed twice. This issue has been fixed.
+ UI issues.
+ Localization issues.
#### Version 1.6.0 - February 2025
* New: The system property, sn\_lg\_cf\_workspace.workspace\_typeahead\_list\_count has been added where you can specify the number of records that should appear in the suggestion list of a typehead component in Legal Service
Delivery.
* Fixed:
+ When adding and saving a link in the Checklist panel of a legal request, the link does not appear. This has been fixed.
+ Dashboards on the Legal Counsel Center were not available. This has been fixed.
+ Performance issues
+ To create a new legal matter, go to the Matters list in Legal Counsel Center. Copy and paste the URL into a new browser tab. When selecting the option to create a new matter, the options to create a legal request
appeared. This has been fixed.
+ In legal workspace, the draft emails did not load in email composer when trying to open them. This has been fixed.
+ Message to initiate contract analysis using Now Assist was displayed in all states of contract request instead of showing it in work in progress state. This has been fixed.
#### Version 1.5.1 - November 2024
* Fixed:
+ In the Legal Counsel Center workspace, you were able to close complete a legal request even when information was not provided in the mandatory fields. This is now fixed.
+ In the Legal Counsel Center workspace, when you select the Configure Workspace under the user menu, you were incorrectly redirected to the UX App Configuration of the CSM/FSM Configurable Workspace App Config. This is
now fixed.
+ Security fixes
#### Version 1.4.1 - August 2024
* Fixed:
+ Counsel assist was not available for Sales contract requests.
+ Translation issues observed in Create Revision pop-up in the contract request.
#### Version 1.3.3 - May 2024
* New: The filters in Legal Counsel Center have been updated to display Contract Requests and Legal Requests listings based on request state and user role.
* Fixed:
+ On Legal Matter form, the Compose email action wasn't opening the pop-up window.
+ The Comments and Compose fields do not appear on the Approval form.
+ On the pending approval requests, the form doesn't display Comments field.
#### Version 1.2.2 - March 2024
* Fixed:
+ Cancel approval for contracts is not working.
+ Counsel Assist - "Flag Article" translation not shown correctly.
+ Comments & Compose fields missing on Pending Approval form.
+ Pending approval widget on Legal Counsel Center is not opening properly when Legal Matter Management plugin is not installed.
+ UI improvements
#### Version 1.1.1 - November 2023
* New:
+ Enable legal fulfillers to view similar legal requests and similar legal matters in the Counsel Assist section.
+ Enable legal fulfillers to directly chat with requesters using Agent Chat functionality.
+ Enable legal fulfillers to search using AI Search and view results on a page that displays a list of previews for records that match your search query.
+ The legal matter form now supports Outside Counsels and External Matters' related lists, which enable the legal fulfillers to submit outside counsel engagements for Invention Disclosure and Legal Tracker integration
and to view external matter details and track spends. These related lists will be displayed when you have enabled Invention Disclosure or Legal Tracker integration related features.
* Fixed:
+ Some UI issues on compose email and assigning requests.
+ Added needed RCAs while using other practice applications.
#### Version 1.0.8 - September 2023
* Fixed:
+ Response templates in Request and Matter.
+ Attachment upload issues with Matter artifacts and tasks.
+ Issues related to UI like scrolling, ordering, field gaps, lookup fields selection, error messages display.
#### Version 1.0.5 - August 2023
* Legal Counsel Center is the Next Experience Workspace for legal fulfillers replacing the Classic version. The new workspace is more configurable allowing admins to configure the workspace to meet their legal team
needs.
* ServiceNow Legal Counsel Center is included with Legal Service Delivery and works in concert with Legal Request Management and Legal Matter Management. Legal Counsel Center helps lawyers, paralegals, and internal legal
teams keep on top of all legal affairs and internal legal requests within their organization, enabling them to categorize, prioritize, and efficiently address legal requests and issues from a single interface. This version
of the cousel center includes our advanced ServiceNow Next Experience configurable workspace for legal fulfillers.
| ---
title: Legal Counsel Center release notes
description: Version history for the Legal Counsel Center application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Counsel Center release notes
Version history for the Legal Counsel Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.8.5 - August 2025
* New: Company field is displayed in contract request listing page in legal counsel center
* Changed: Enhanced all listing pages in the legal counsel center workspace to support presentation lists.
* Fixed: Added the required RCA and cross-scope functionality within Legal apps.
#### Version 1.7.9 - June 2025
* Fixed:
+ The AI nudge alert in Contract Workspace now appears only when the request is in Work in Progress state, the user has the sn\_cm\_gen\_ai.ai\_contract\_fulfiller role, and Now Assist skill is activated. Previously, the
alert was shown to any watch list user regardless of state or role.
+ For a digital forensic request, a legal matter for could not be created. This has been fixed.
+ For an ethics compliant request, a legal user could not map Involved parties to Allegations. This has been fixed
#### Version 1.7.6 - May 2025
* Fixed:
+ The metadata extraction results page fails to load after initiating metadata extraction and selecting Review metadata extraction. This issue has been fixed.
+ The related list checkbox is not displayed for a legal matter. This issue has been fixed.
+ The "Page not found" error was displayed while viewing scorecards in the Analytics Center of the Legal Counsel Center. This issue has been fixed.
+ The "Sync document" functionality was not working. This issue has been fixed.
+ The alert messages were displayed twice. This issue has been fixed.
+ UI issues.
+ Localization issues.
#### Version 1.6.0 - February 2025
* New: The system property, sn\_lg\_cf\_workspace.workspace\_typeahead\_list\_count has been added where you can specify the number of records that should appear in the suggestion list of a typehead component in Legal Service
Delivery.
* Fixed:
+ When adding and saving a link in the Checklist panel of a legal request, the link does not appear. This has been fixed.
+ Dashboards on the Legal Counsel Center were not available. This has been fixed.
+ Performance issues
+ To create a new legal matter, go to the Matters list in Legal Counsel Center. Copy and paste the URL into a new browser tab. When selecting the option to create a new matter, the options to create a legal request
appeared. This has been fixed.
+ In legal workspace, the draft emails did not load in email composer when trying to open them. This has been fixed.
+ Message to initiate contract analysis using Now Assist was displayed in all states of contract request instead of showing it in work in progress state. This has been fixed.
#### Version 1.5.1 - November 2024
* Fixed:
+ In the Legal Counsel Center workspace, you were able to close complete a legal request even when information was not provided in the mandatory fields. This is now fixed.
+ In the Legal Counsel Center workspace, when you select the Configure Workspace under the user menu, you were incorrectly redirected to the UX App Configuration of the CSM/FSM Configurable Workspace App Config. This is
now fixed.
+ Security fixes
#### Version 1.4.1 - August 2024
* Fixed:
+ Counsel assist was not available for Sales contract requests.
+ Translation issues observed in Create Revision pop-up in the contract request.
#### Version 1.3.3 - May 2024
* New: The filters in Legal Counsel Center have been updated to display Contract Requests and Legal Requests listings based on request state and user role.
* Fixed:
+ On Legal Matter form, the Compose email action wasn't opening the pop-up window.
+ The Comments and Compose fields do not appear on the Approval form.
+ On the pending approval requests, the form doesn't display Comments field.
#### Version 1.2.2 - March 2024
* Fixed:
+ Cancel approval for contracts is not working.
+ Counsel Assist - "Flag Article" translation not shown correctly.
+ Comments & Compose fields missing on Pending Approval form.
+ Pending approval widget on Legal Counsel Center is not opening properly when Legal Matter Management plugin is not installed.
+ UI improvements
#### Version 1.1.1 - November 2023
* New:
+ Enable legal fulfillers to view similar legal requests and similar legal matters in the Counsel Assist section.
+ Enable legal fulfillers to directly chat with requesters using Agent Chat functionality.
+ Enable legal fulfillers to search using AI Search and view results on a page that displays a list of previews for records that match your search query.
+ The legal matter form now supports Outside Counsels and External Matters' related lists, which enable the legal fulfillers to submit outside counsel engagements for Invention Disclosure and Legal Tracker integration
and to view external matter details and track spends. These related lists will be displayed when you have enabled Invention Disclosure or Legal Tracker integration related features.
* Fixed:
+ Some UI issues on compose email and assigning requests.
+ Added needed RCAs while using other practice applications.
#### Version 1.0.8 - September 2023
* Fixed:
+ Response templates in Request and Matter.
+ Attachment upload issues with Matter artifacts and tasks.
+ Issues related to UI like scrolling, ordering, field gaps, lookup fields selection, error messages display.
#### Version 1.0.5 - August 2023
* Legal Counsel Center is the Next Experience Workspace for legal fulfillers replacing the Classic version. The new workspace is more configurable allowing admins to configure the workspace to meet their legal team
needs.
* ServiceNow Legal Counsel Center is included with Legal Service Delivery and works in concert with Legal Request Management and Legal Matter Management. Legal Counsel Center helps lawyers, paralegals, and internal legal
teams keep on top of all legal affairs and internal legal requests within their organization, enabling them to categorize, prioritize, and efficiently address legal requests and issues from a single interface. This version
of the cousel center includes our advanced ServiceNow Next Experience configurable workspace for legal fulfillers.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-digital-forensics.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-digital-forensics.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-digital-forensics.html | Legal Digital Forensics release notes | Version history for the Legal Digital Forensics on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-digital-forensics.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-digital-forensics.html"><body id="store-rn-esm-legal-digital-forensics"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-digital-forensics" aria-labelledby="title_store-rn-esm-legal-digital-forensics">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-digital-forensics">Legal Digital Forensics release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Digital Forensics on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-esm-legal-digital-forensics__section_qzb_wm2_xpb">
<div class="p">
<div class="note important note_important" id="store-rn-esm-legal-digital-forensics__note_rzb_wm2_xpb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-digital-forensics__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-esm-legal-digital-forensics__section_szb_wm2_xpb"><h2 id="d541262e58" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-esm-legal-digital-forensics__dl_tzb_wm2_xpb">
<dt class="dt dlterm">Version 3.10.1 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-digital-forensics__latest-digital-forensics">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Improved Legal Digital Forensics icon for improved space utilization in the intake form.</li>
<li class="li">The "Create new" button has been changed to "Create new action"</li>
</ul>
</li>
<li class="li">Fixed: The approvers are not displayed in Approvers tab when the Digital Forensics request is assigned. This has been fixed.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.9.0 - February 2025</dt>
<dd class="dd">Fixed: Security issues.</dd>
<dt class="dt dlterm">Version 3.7.0 - November 2024</dt>
<dd class="dd">Fixed: In the Legal Counsel Center, for a Digital Forensics related request, the Remove button incorrectly appeared twice under the Legal Matters related list. This is now fixed.</dd>
<dt class="dt dlterm">Version 3.6.2 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Security fixes</li>
<li class="li">Fixed RCA issues observed in Legal Counsel Center, that now allows fulfiller to add information for Associated Allegations, Non Custodial Data and Data Source Details on digital forensic request.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.5.4 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Requesters of the Digital Forensics request were displayed approval records belonging to other reqeuests.</li>
<li class="li">When cancelling a Digital Forensics related request, the application cancels any open approval requests as well. However, approval requests belonging to other requests were also incorrectly cancelled. This is
now fixed.</li>
<li class="li">Security fixes.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.5.0 - November 2023</dt>
<dd class="dd">Fixed: The root cause analysis issues for ethics and Digital Forensics while creating an allegation and saving the involved party, saving the custodian, or the search source.</dd>
<dt class="dt dlterm">Version 3.4.2 - August 2023</dt>
<dd class="dd">Fixed: Couple of issues on bulk upload of custodians.</dd>
<dt class="dt dlterm">Version 3.3.1 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Added Legal Practice Apps core dependency.</li>
<li class="li">Fixed: Fixed an issue of not displaying a pop-up message in the platform while closing the matter but a prompt is displayed while closing the matter from workspace in DFT.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.2.1 - November 2022</dt>
<dd class="dd">New: Added Task Configurations based on the new Approval Hub in the Employee Center to include approvals for custodial and non-custodial data associated with legal digital forensics requests.</dd>
<dt class="dt dlterm">Version 3.1.0 - August 2022</dt>
<dd class="dd">Fixed: Performance improvements with minor fixes.</dd>
<dt class="dt dlterm">Version 2.7.3 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: New list "Existing matter" added to the Digital Forensics Request intake form that lists existing legal matters with which the digital forensics request can be associated.</li>
<li class="li">Changed:<ul class="ul" id="store-rn-esm-legal-digital-forensics__ul_alh_j1f_jtb">
<li class="li">Digital Forensics Request intake form label changes:<ul class="ul" id="store-rn-esm-legal-digital-forensics__ul_itr_l1f_jtb">
<li class="li">"Matter" renamed to "Add this request to" and options changed from "New" to "New matter" and "Existing" to "Existing matter"</li>
<li class="li">"New matter" field renamed to "Name of new matter"</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.6.3 - December 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-digital-forensics__ul_n1x_ptc_wrb">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-digital-forensics__ul_t3r_rtc_wrb">
<li class="li">Added new email notifications for various Digital Forensics requests actions</li>
<li class="li">Added the Short description column in the Details tab list of Data source.</li>
</ul></li>
<li class="li">Removed: New and Edit buttons have been removed from the Approvers list in a Digital Forensics matter.</li>
<li class="li">Fixed: Fixed the error message that showed up when the legal fulfiller tried to open a DFT matter.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.5.3 - October 2021</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 2.5.2 - September 2021</dt>
<dd class="dd">New: Request legal services related to digital forensics from Employee Center portal.</dd>
<dt class="dt dlterm">Version 2.4.2 - June 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-digital-forensics__ul_wws_tdv_v4b">
<li class="li">New: <ul class="ul" id="store-rn-esm-legal-digital-forensics__ul_uty_zm2_xpb">
<li class="li">Reduce spreadsheet tracking for eDiscovery related requests with predefined digital forensic tasks templates</li>
<li class="li">Streamline process for tracking additional queries against custodians</li>
<li class="li">Simplify process to mark enterprise systems as forensics search sources</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-digital-forensics.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-digital-forensics.html\"><body id=\"store-rn-esm-legal-digital-forensics\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-legal-digital-forensics\" aria-labelledby=\"title_store-rn-esm-legal-digital-forensics\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-legal-digital-forensics\">Legal Digital Forensics release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Legal Digital Forensics on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-esm-legal-digital-forensics__section_qzb_wm2_xpb\">\n <div class=\"p\">\n <div class=\"note important note_important\" id=\"store-rn-esm-legal-digital-forensics__note_rzb_wm2_xpb\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-legal-digital-forensics__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-esm-legal-digital-forensics__section_szb_wm2_xpb\"><h2 id=\"d541262e58\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\" id=\"store-rn-esm-legal-digital-forensics__dl_tzb_wm2_xpb\">\n \n <dt class=\"dt dlterm\">Version 3.10.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-esm-legal-digital-forensics__latest-digital-forensics\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Improved Legal Digital Forensics icon for improved space utilization in the intake form.</li>\n <li class=\"li\">The "Create new" button has been changed to "Create new action"</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: The approvers are not displayed in Approvers tab when the Digital Forensics request is assigned. This has been fixed.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.9.0 - February 2025</dt>\n <dd class=\"dd\">Fixed: Security issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.7.0 - November 2024</dt>\n <dd class=\"dd\">Fixed: In the Legal Counsel Center, for a Digital Forensics related request, the Remove button incorrectly appeared twice under the Legal Matters related list. This is now fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.2 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Security fixes</li>\n <li class=\"li\">Fixed RCA issues observed in Legal Counsel Center, that now allows fulfiller to add information for Associated Allegations, Non Custodial Data and Data Source Details on digital forensic request.</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.4 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Requesters of the Digital Forensics request were displayed approval records belonging to other reqeuests.</li>\n <li class=\"li\">When cancelling a Digital Forensics related request, the application cancels any open approval requests as well. However, approval requests belonging to other requests were also incorrectly cancelled. This is\n now fixed.</li>\n <li class=\"li\">Security fixes.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.0 - November 2023</dt>\n <dd class=\"dd\">Fixed: The root cause analysis issues for ethics and Digital Forensics while creating an allegation and saving the involved party, saving the custodian, or the search source.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.2 - August 2023</dt>\n <dd class=\"dd\">Fixed: Couple of issues on bulk upload of custodians.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.1 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Added Legal Practice Apps core dependency.</li>\n <li class=\"li\">Fixed: Fixed an issue of not displaying a pop-up message in the platform while closing the matter but a prompt is displayed while closing the matter from workspace in DFT.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.1 - November 2022</dt>\n <dd class=\"dd\">New: Added Task Configurations based on the new Approval Hub in the Employee Center to include approvals for custodial and non-custodial data associated with legal digital forensics requests.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - August 2022</dt>\n <dd class=\"dd\">Fixed: Performance improvements with minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.3 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: New list "Existing matter" added to the Digital Forensics Request intake form that lists existing legal matters with which the digital forensics request can be associated.</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esm-legal-digital-forensics__ul_alh_j1f_jtb\">\n <li class=\"li\">Digital Forensics Request intake form label changes:<ul class=\"ul\" id=\"store-rn-esm-legal-digital-forensics__ul_itr_l1f_jtb\">\n <li class=\"li\">"Matter" renamed to "Add this request to" and options changed from "New" to "New matter" and "Existing" to "Existing matter"</li>\n <li class=\"li\">"New matter" field renamed to "Name of new matter"</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.3 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-digital-forensics__ul_n1x_ptc_wrb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-digital-forensics__ul_t3r_rtc_wrb\">\n <li class=\"li\">Added new email notifications for various Digital Forensics requests actions</li>\n <li class=\"li\">Added the Short description column in the Details tab list of Data source.</li>\n </ul></li>\n <li class=\"li\">Removed: New and Edit buttons have been removed from the Approvers list in a Digital Forensics matter.</li>\n <li class=\"li\">Fixed: Fixed the error message that showed up when the legal fulfiller tried to open a DFT matter.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.3 - October 2021</dt>\n <dd class=\"dd\">Fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.2 - September 2021</dt>\n <dd class=\"dd\">New: Request legal services related to digital forensics from Employee Center portal.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.2 - June 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-digital-forensics__ul_wws_tdv_v4b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-esm-legal-digital-forensics__ul_uty_zm2_xpb\">\n <li class=\"li\">Reduce spreadsheet tracking for eDiscovery related requests with predefined digital forensic tasks templates</li>\n <li class=\"li\">Streamline process for tracking additional queries against custodians</li>\n <li class=\"li\">Simplify process to mark enterprise systems as forensics search sources</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Legal Digital Forensics release notes
Version history for the Legal Digital Forensics on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.10.1 - May 2025
* Changed:
+ Improved Legal Digital Forensics icon for improved space utilization in the intake form.
+ The "Create new" button has been changed to "Create new action"
* Fixed: The approvers are not displayed in Approvers tab when the Digital Forensics request is assigned. This has been fixed.
#### Version 3.9.0 - February 2025
Fixed: Security issues.
#### Version 3.7.0 - November 2024
Fixed: In the Legal Counsel Center, for a Digital Forensics related request, the Remove button incorrectly appeared twice under the Legal Matters related list. This is now fixed.
#### Version 3.6.2 - August 2024
* Fixed:
+ Security fixes
+ Fixed RCA issues observed in Legal Counsel Center, that now allows fulfiller to add information for Associated Allegations, Non Custodial Data and Data Source Details on digital forensic request.
#### Version 3.5.4 - May 2024
* Fixed:
+ Requesters of the Digital Forensics request were displayed approval records belonging to other reqeuests.
+ When cancelling a Digital Forensics related request, the application cancels any open approval requests as well. However, approval requests belonging to other requests were also incorrectly cancelled. This is
now fixed.
+ Security fixes.
#### Version 3.5.0 - November 2023
Fixed: The root cause analysis issues for ethics and Digital Forensics while creating an allegation and saving the involved party, saving the custodian, or the search source.
#### Version 3.4.2 - August 2023
Fixed: Couple of issues on bulk upload of custodians.
#### Version 3.3.1 - February 2023
* Changed: Added Legal Practice Apps core dependency.
* Fixed: Fixed an issue of not displaying a pop-up message in the platform while closing the matter but a prompt is displayed while closing the matter from workspace in DFT.
#### Version 3.2.1 - November 2022
New: Added Task Configurations based on the new Approval Hub in the Employee Center to include approvals for custodial and non-custodial data associated with legal digital forensics requests.
#### Version 3.1.0 - August 2022
Fixed: Performance improvements with minor fixes.
#### Version 2.7.3 - May 2022
* New: New list "Existing matter" added to the Digital Forensics Request intake form that lists existing legal matters with which the digital forensics request can be associated.
* Changed:
+ Digital Forensics Request intake form label changes:
- "Matter" renamed to "Add this request to" and options changed from "New" to "New matter" and "Existing" to "Existing matter"
- "New matter" field renamed to "Name of new matter"
#### Version 2.6.3 - December 2021
* New:
+ Added new email notifications for various Digital Forensics requests actions
+ Added the Short description column in the Details tab list of Data source.
* Removed: New and Edit buttons have been removed from the Approvers list in a Digital Forensics matter.
* Fixed: Fixed the error message that showed up when the legal fulfiller tried to open a DFT matter.
#### Version 2.5.3 - October 2021
Fixes.
#### Version 2.5.2 - September 2021
New: Request legal services related to digital forensics from Employee Center portal.
#### Version 2.4.2 - June 2021
* New:
+ Reduce spreadsheet tracking for eDiscovery related requests with predefined digital forensic tasks templates
+ Streamline process for tracking additional queries against custodians
+ Simplify process to mark enterprise systems as forensics search sources
| ---
title: Legal Digital Forensics release notes
description: Version history for the Legal Digital Forensics on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Digital Forensics release notes
Version history for the Legal Digital Forensics on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.10.1 - May 2025
* Changed:
+ Improved Legal Digital Forensics icon for improved space utilization in the intake form.
+ The "Create new" button has been changed to "Create new action"
* Fixed: The approvers are not displayed in Approvers tab when the Digital Forensics request is assigned. This has been fixed.
#### Version 3.9.0 - February 2025
Fixed: Security issues.
#### Version 3.7.0 - November 2024
Fixed: In the Legal Counsel Center, for a Digital Forensics related request, the Remove button incorrectly appeared twice under the Legal Matters related list. This is now fixed.
#### Version 3.6.2 - August 2024
* Fixed:
+ Security fixes
+ Fixed RCA issues observed in Legal Counsel Center, that now allows fulfiller to add information for Associated Allegations, Non Custodial Data and Data Source Details on digital forensic request.
#### Version 3.5.4 - May 2024
* Fixed:
+ Requesters of the Digital Forensics request were displayed approval records belonging to other reqeuests.
+ When cancelling a Digital Forensics related request, the application cancels any open approval requests as well. However, approval requests belonging to other requests were also incorrectly cancelled. This is
now fixed.
+ Security fixes.
#### Version 3.5.0 - November 2023
Fixed: The root cause analysis issues for ethics and Digital Forensics while creating an allegation and saving the involved party, saving the custodian, or the search source.
#### Version 3.4.2 - August 2023
Fixed: Couple of issues on bulk upload of custodians.
#### Version 3.3.1 - February 2023
* Changed: Added Legal Practice Apps core dependency.
* Fixed: Fixed an issue of not displaying a pop-up message in the platform while closing the matter but a prompt is displayed while closing the matter from workspace in DFT.
#### Version 3.2.1 - November 2022
New: Added Task Configurations based on the new Approval Hub in the Employee Center to include approvals for custodial and non-custodial data associated with legal digital forensics requests.
#### Version 3.1.0 - August 2022
Fixed: Performance improvements with minor fixes.
#### Version 2.7.3 - May 2022
* New: New list "Existing matter" added to the Digital Forensics Request intake form that lists existing legal matters with which the digital forensics request can be associated.
* Changed:
+ Digital Forensics Request intake form label changes:
- "Matter" renamed to "Add this request to" and options changed from "New" to "New matter" and "Existing" to "Existing matter"
- "New matter" field renamed to "Name of new matter"
#### Version 2.6.3 - December 2021
* New:
+ Added new email notifications for various Digital Forensics requests actions
+ Added the Short description column in the Details tab list of Data source.
* Removed: New and Edit buttons have been removed from the Approvers list in a Digital Forensics matter.
* Fixed: Fixed the error message that showed up when the legal fulfiller tried to open a DFT matter.
#### Version 2.5.3 - October 2021
Fixes.
#### Version 2.5.2 - September 2021
New: Request legal services related to digital forensics from Employee Center portal.
#### Version 2.4.2 - June 2021
* New:
+ Reduce spreadsheet tracking for eDiscovery related requests with predefined digital forensic tasks templates
+ Streamline process for tracking additional queries against custodians
+ Simplify process to mark enterprise systems as forensics search sources
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-external-legal-service-center.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-external-legal-service-center.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-external-legal-service-center.html | External Legal Service Center release notes | Version history for the External Legal Service Center application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
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] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-external-legal-service-center.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-external-legal-service-center.html"><body id="store-rn-esm-legal-external-legal-service-center"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-external-legal-service-center" aria-labelledby="title_store-rn-esm-legal-external-legal-service-center">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-external-legal-service-center"><span class="ph">External Legal Service Center</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">External Legal Service Center</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-external-legal-service-center__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d283615e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.5 - August 2025</dt>
<dd class="dd">New: Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to improve your user
experience. A dark theme option is available for web and mobile experiences.</dd>
<dt class="dt dlterm">Version 1.1.2 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-external-legal-service-center__latest-store-rn-esm-legal-external-legal-service-center">Fixed: UI issues.</dd>
<dt class="dt dlterm">Version 1.0.1 - February 2025</dt>
<dd class="dd">ServiceNow External Legal Service Center enables external users to submit legal queries to your organization. External users, including customers, partners, and the
public, can contact your organization directly to submit concerns, get clarification, and to access legal information. This builds trust and shows organization's commitment to accountability and legal compliance.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # External Legal Service Center release notes
Version history for the External Legal Service Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.5 - August 2025
New: Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to improve your user
experience. A dark theme option is available for web and mobile experiences.
#### Version 1.1.2 - May 2025
Fixed: UI issues.
#### Version 1.0.1 - February 2025
ServiceNow External Legal Service Center enables external users to submit legal queries to your organization. External users, including customers, partners, and the
public, can contact your organization directly to submit concerns, get clarification, and to access legal information. This builds trust and shows organization's commitment to accountability and legal compliance.
| ---
title: External Legal Service Center release notes
description: Version history for the External Legal Service Center application on
the ServiceNow Store.
keywords: []
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- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
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# External Legal Service Center release notes
Version history for the External Legal Service Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.5 - August 2025
New: Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to improve your user
experience. A dark theme option is available for web and mobile experiences.
#### Version 1.1.2 - May 2025
Fixed: UI issues.
#### Version 1.0.1 - February 2025
ServiceNow External Legal Service Center enables external users to submit legal queries to your organization. External users, including customers, partners, and the
public, can contact your organization directly to submit concerns, get clarification, and to access legal information. This builds trust and shows organization's commitment to accountability and legal compliance.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-gifts-entertainment-compliance.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-gifts-entertainment-compliance.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-gifts-entertainment-compliance.html | Gifts and Entertainment Compliance release notes | Version history for the Gifts and Entertainment Compliance application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-gifts-entertainment-compliance.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-gifts-entertainment-compliance.html"><body id="store-rn-esm-legal-gifts-entertainment-compliance"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-gifts-entertainment-compliance" aria-labelledby="title_store-rn-esm-legal-gifts-entertainment-compliance">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-gifts-entertainment-compliance">Gifts and Entertainment Compliance release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Gifts and Entertainment Compliance application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-gifts-entertainment-compliance__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d469020e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.2 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Enhanced all listing pages in the Legal Counsel Center workspace to support presentation lists.</li>
<li class="li">Fixed: Added the required RCA and cross-scope functionality within Legal apps.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.1 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-gifts-entertainment-compliance__latest-store-rn-esm-legal-gifts-entertainment-compliance"><ul class="ul">
<li class="li">Changed: Improved Gifts and Entertainment Compliance icon for better space utilization.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed access control rule (ACL) for Gifts and entertainment table</li>
<li class="li">Localization issues</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - March 2025</dt>
<dd class="dd">New: Gifts and Entertainment Compliance application is also available as part of the Legal Simple Compliance suite.</dd>
<dt class="dt dlterm">Version 1.1.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Performance issue with the search for employee names in the gifts and entertainment request form has been fixed.</li>
<li class="li">UI issues</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.4 - December 2024</dt>
<dd class="dd">Fixed: The mandatory fields were not indicated by an asterisk (*). This has been fixed.</dd>
<dt class="dt dlterm">Version 1.0.2 - November 2024</dt>
<dd class="dd">ServiceNow Gifts and Entertainment Compliance is a Legal Practice App integrated with Legal Service Delivery that enables legal teams to streamline and manage the
disclosure and approval process for business gifts and entertainment across the organization. The app enables employees to report giving and receiving gifts, promoting high standards of ethical business conduct and compliance
and ensuring adherence to company policies.</dd>
</dl>
</section>
</div>
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} | # Gifts and Entertainment Compliance release notes
Version history for the Gifts and Entertainment Compliance application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.2 - August 2025
* Changed: Enhanced all listing pages in the Legal Counsel Center workspace to support presentation lists.
* Fixed: Added the required RCA and cross-scope functionality within Legal apps.
#### Version 1.2.1 - May 2025
* Changed: Improved Gifts and Entertainment Compliance icon for better space utilization.
* Fixed:
+ Fixed access control rule (ACL) for Gifts and entertainment table
+ Localization issues
#### Version 1.1.1 - March 2025
New: Gifts and Entertainment Compliance application is also available as part of the Legal Simple Compliance suite.
#### Version 1.1.0 - February 2025
* Fixed:
+ Performance issue with the search for employee names in the gifts and entertainment request form has been fixed.
+ UI issues
#### Version 1.0.4 - December 2024
Fixed: The mandatory fields were not indicated by an asterisk (*). This has been fixed.
#### Version 1.0.2 - November 2024
ServiceNow Gifts and Entertainment Compliance is a Legal Practice App integrated with Legal Service Delivery that enables legal teams to streamline and manage the
disclosure and approval process for business gifts and entertainment across the organization. The app enables employees to report giving and receiving gifts, promoting high standards of ethical business conduct and compliance
and ensuring adherence to company policies.
| ---
title: Gifts and Entertainment Compliance release notes
description: Version history for the Gifts and Entertainment Compliance application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Gifts and Entertainment Compliance release notes
Version history for the Gifts and Entertainment Compliance application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.2 - August 2025
* Changed: Enhanced all listing pages in the Legal Counsel Center workspace to support presentation lists.
* Fixed: Added the required RCA and cross-scope functionality within Legal apps.
#### Version 1.2.1 - May 2025
* Changed: Improved Gifts and Entertainment Compliance icon for better space utilization.
* Fixed:
+ Fixed access control rule (ACL) for Gifts and entertainment table
+ Localization issues
#### Version 1.1.1 - March 2025
New: Gifts and Entertainment Compliance application is also available as part of the Legal Simple Compliance suite.
#### Version 1.1.0 - February 2025
* Fixed:
+ Performance issue with the search for employee names in the gifts and entertainment request form has been fixed.
+ UI issues
#### Version 1.0.4 - December 2024
Fixed: The mandatory fields were not indicated by an asterisk (*). This has been fixed.
#### Version 1.0.2 - November 2024
ServiceNow Gifts and Entertainment Compliance is a Legal Practice App integrated with Legal Service Delivery that enables legal teams to streamline and manage the
disclosure and approval process for business gifts and entertainment across the organization. The app enables employees to report giving and receiving gifts, promoting high standards of ethical business conduct and compliance
and ensuring adherence to company policies.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-hold-notification.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-hold-notification.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-hold-notification.html | Legal Hold Notification release notes | Version history for the Legal Hold Notification application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-hold-notification.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-hold-notification.html"><body id="store-rn-esm-legal-hold-notification"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-hold-notification" aria-labelledby="title_store-rn-esm-legal-hold-notification">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-hold-notification">Legal Hold Notification release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Hold Notification application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-hold-notification__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d182467e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.2 - August 2025</dt>
<dd class="dd">The Legal Hold Notification communicates to employees that a legal hold is being placed on data for which they are custodians and manages their acknowledgments. It generates legal hold notices, delivers notifications and
reminders to custodians, and tracks acknowledgments within the legal counsel center.</dd>
</dl>
</section>
</div>
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} | # Legal Hold Notification release notes
Version history for the Legal Hold Notification application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2025
The Legal Hold Notification communicates to employees that a legal hold is being placed on data for which they are custodians and manages their acknowledgments. It generates legal hold notices, delivers notifications and
reminders to custodians, and tracks acknowledgments within the legal counsel center.
| ---
title: Legal Hold Notification release notes
description: Version history for the Legal Hold Notification application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Hold Notification release notes
Version history for the Legal Hold Notification application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2025
The Legal Hold Notification communicates to employees that a legal hold is being placed on data for which they are custodians and manages their acknowledgments. It generates legal hold notices, delivers notifications and
reminders to custodians, and tracks acknowledgments within the legal counsel center.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-investigations.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-investigations.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-investigations.html | Legal Investigations release notes | Version history for the Legal Investigations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-investigations.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-investigations.html"><body id="store-rn-esm-legal-investigations"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-investigations" aria-labelledby="title_store-rn-esm-legal-investigations">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-investigations">Legal Investigations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Investigations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-investigations__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d49167e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.5.1 - August 2025</dt>
<dd class="dd">Fixed: Added required RCA and cross scope within legal applications.</dd>
<dt class="dt dlterm">Version 3.5.0 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-investigations__latest-store-rn-esm-legal-investigations">Changed: Improved Legal Investigations icon for improved space utilization in the intake form.</dd>
<dt class="dt dlterm">Version 3.4.0 - November 2024</dt>
<dd class="dd">Fixed: The Ethics Complaints catalog item now only appears under the Ethics Requests category. Previously, it appeared in both Ethics Compliants and Legal Requests categories. This is now fixed.</dd>
<dt class="dt dlterm">Version 3.3.1 - August 2024</dt>
<dd class="dd">Fixed: The quick link for submitting Ethics Complaints in Employee Center portal is now available.</dd>
<dt class="dt dlterm">Version 3.2.10 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Ethics Complaints catalog removed from Legal Requests and Ethics Requests</li>
<li class="li">Adding or Removing involved parties and allegations is available</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.2.2 - August 2023</dt>
<dd class="dd">New: Changes for the Next Experience Legal Counsel Center.</dd>
<dt class="dt dlterm">Version 3.1.0 - May 2023</dt>
<dd class="dd">Fixed: Minor fixes, which include client scripts and RCA, are added.</dd>
<dt class="dt dlterm">Version 3.0.1 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Complete data copy mapping is possible for the legal fulfillers to transfer legal ethics matter to HR employee relations and vice versa <ul class="ul">
<li class="li">Anonymous Reporting Center Captcha works without depending on HR Security plugin</li>
<li class="li">The requester is added in the watchlist</li>
<li class="li">Transfer all documents from HR to Legal when external storage is enabled</li>
<li class="li">Users with non-legal roles can view the Ethics Complaint quick links</li>
<li class="li">In Universal Request create legal ticket, ethics matter template can be selected</li>
<li class="li">Apply default template from the legal side when an HR case is getting transferred to legal ethics matter.</li>
<li class="li">The description column is created in matter task to maintain consistency and support smooth transfer between HR Employee Relations tables and Legal Ethics tables</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - November 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-investigations__ul_wyd_wt3_hvb">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-investigations__ul_mlj_gw3_hvb">
<li class="li">Update of Ethics complaints via Universal Requests:<ul class="ul" id="store-rn-esm-legal-investigations__ul_z4z_4w3_hvb">
<li class="li">Added a new base system record producer for submitting universal requests for legal ethics complaints.</li>
<li class="li">Added the Quick Links option in the Employee Center portal for submitting a Universal Request to report an ethics complaint.</li>
<li class="li">Added a system property, default assignment group, to set the default assignment group for ethics complaints submitted through Quick Links in Employee Center.</li>
<li class="li">Added Ethics Complaints list item in Legal Counsel Center to show a list of all ethics complaint matters created through a universal request.</li>
<li class="li">Enabled creation of ethics complaint legal matters from an HR Ethics case while it is transferred through a Universal Request. All attachments from the HR case are also copied to the shared artifact of
the legal matter. This transfer is possible if Employee Relations is the service in the HR case and Ethics Complaints is selected in the service for the Legal department.</li>
<li class="li">Enabled creation of a HR Ethics case from an ethics complaint legal matter while it is transferred through a Universal Request. All attachments from the legal matter are also copied to the HR case as
attachments. This transfer is possible if Employee Relations is selected in the service for the HR department.</li>
</ul></li>
<li class="li">Added the Properties module under the Legal Investigations Admin module in the Application Navigator.</li>
<li class="li">Added the base system Ethics matter template that is applied as default while creating a legal matter from Universal Request.</li>
<li class="li">Added the Document and Attachments tab in the Standard Ticket page, of which only one is visible based on whether the external storage is enabled: <ul class="ul">
<li class="li">If external storage is enabled for ethics complaints, the Document tab is available for the requesters to see all documents in the shared artifact of their submitted ethics complaint matter.</li>
<li class="li">If external storage is enabled for ethics complaints, the Attachments tab is available for the requesters to see all documents in the shared artifact of their submitted ethics complaint matter.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-esm-legal-investigations__ul_b5n_hw3_hvb">
<li class="li">Renamed the Ethics Complaints module under the Legal Administration module to Legal Investigations Admin.</li>
<li class="li">Changes to Ethics complaints via Universal Requests: <ul class="ul">
<li class="li">If the ticket type while transferring is selected as Ethics Complaints, then a legal matter is created and made as the primary ticket of the universal request. Attachments from the universal request are
copied to a shared artifact in the legal matter.</li>
<li class="li">Renamed the Enable legal request creation from universal request option in the Intake Form's Options field to Enable Legal Ticketing in Universal Request.</li>
<li class="li">Renamed the Create Legal Request button on the Universal Request form to Create Legal Ticket.</li>
<li class="li">Mapped Ethics Complaints service configuration in Universal Request to the Ethics [sn_lg_matter_ethics] table.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2022</dt>
<dd class="dd">ServiceNow Legal Investigations is a Legal Practice app included with Legal Service Delivery that enables Legal departments to accept anonymous or named complaints from a simple intake process. Guided matter templates
help the legal team organize and conduct detailed legal investigations including interviews, gathering evidence, and preparing final reports along with recommended actions.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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Previously, it appeared in both Ethics Compliants and Legal Requests categories. This is now fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.1 - August 2024</dt>\n <dd class=\"dd\">Fixed: The quick link for submitting Ethics Complaints in Employee Center portal is now available.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.10 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Ethics Complaints catalog removed from Legal Requests and Ethics Requests</li>\n <li class=\"li\">Adding or Removing involved parties and allegations is available</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.2 - August 2023</dt>\n <dd class=\"dd\">New: Changes for the Next Experience Legal Counsel Center.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - May 2023</dt>\n <dd class=\"dd\">Fixed: Minor fixes, which include client scripts and RCA, are added.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Complete data copy mapping is possible for the legal fulfillers to transfer legal ethics matter to HR employee relations and vice versa <ul class=\"ul\">\n <li class=\"li\">Anonymous Reporting Center Captcha works without depending on HR Security plugin</li>\n <li class=\"li\">The requester is added in the watchlist</li>\n <li class=\"li\">Transfer all documents from HR to Legal when external storage is enabled</li>\n <li class=\"li\">Users with non-legal roles can view the Ethics Complaint quick links</li>\n <li class=\"li\">In Universal Request create legal ticket, ethics matter template can be selected</li>\n <li class=\"li\">Apply default template from the legal side when an HR case is getting transferred to legal ethics matter.</li>\n <li class=\"li\">The description column is created in matter task to maintain consistency and support smooth transfer between HR Employee Relations tables and Legal Ethics tables</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-investigations__ul_wyd_wt3_hvb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-investigations__ul_mlj_gw3_hvb\">\n <li class=\"li\">Update of Ethics complaints via Universal Requests:<ul class=\"ul\" id=\"store-rn-esm-legal-investigations__ul_z4z_4w3_hvb\">\n <li class=\"li\">Added a new base system record producer for submitting universal requests for legal ethics complaints.</li>\n <li class=\"li\">Added the Quick Links option in the Employee Center portal for submitting a Universal Request to report an ethics complaint.</li>\n <li class=\"li\">Added a system property, default assignment group, to set the default assignment group for ethics complaints submitted through Quick Links in Employee Center.</li>\n <li class=\"li\">Added Ethics Complaints list item in Legal Counsel Center to show a list of all ethics complaint matters created through a universal request.</li>\n <li class=\"li\">Enabled creation of ethics complaint legal matters from an HR Ethics case while it is transferred through a Universal Request. All attachments from the HR case are also copied to the shared artifact of\n the legal matter. This transfer is possible if Employee Relations is the service in the HR case and Ethics Complaints is selected in the service for the Legal department.</li>\n <li class=\"li\">Enabled creation of a HR Ethics case from an ethics complaint legal matter while it is transferred through a Universal Request. All attachments from the legal matter are also copied to the HR case as\n attachments. This transfer is possible if Employee Relations is selected in the service for the HR department.</li>\n </ul></li>\n <li class=\"li\">Added the Properties module under the Legal Investigations Admin module in the Application Navigator.</li>\n <li class=\"li\">Added the base system Ethics matter template that is applied as default while creating a legal matter from Universal Request.</li>\n <li class=\"li\">Added the Document and Attachments tab in the Standard Ticket page, of which only one is visible based on whether the external storage is enabled: <ul class=\"ul\">\n <li class=\"li\">If external storage is enabled for ethics complaints, the Document tab is available for the requesters to see all documents in the shared artifact of their submitted ethics complaint matter.</li>\n <li class=\"li\">If external storage is enabled for ethics complaints, the Attachments tab is available for the requesters to see all documents in the shared artifact of their submitted ethics complaint matter.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esm-legal-investigations__ul_b5n_hw3_hvb\">\n <li class=\"li\">Renamed the Ethics Complaints module under the Legal Administration module to Legal Investigations Admin.</li>\n <li class=\"li\">Changes to Ethics complaints via Universal Requests: <ul class=\"ul\">\n <li class=\"li\">If the ticket type while transferring is selected as Ethics Complaints, then a legal matter is created and made as the primary ticket of the universal request. Attachments from the universal request are\n copied to a shared artifact in the legal matter.</li>\n <li class=\"li\">Renamed the Enable legal request creation from universal request option in the Intake Form's Options field to Enable Legal Ticketing in Universal Request.</li>\n <li class=\"li\">Renamed the Create Legal Request button on the Universal Request form to Create Legal Ticket.</li>\n <li class=\"li\">Mapped Ethics Complaints service configuration in Universal Request to the Ethics [sn_lg_matter_ethics] table.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - August 2022</dt>\n <dd class=\"dd\">ServiceNow Legal Investigations is a Legal Practice app included with Legal Service Delivery that enables Legal departments to accept anonymous or named complaints from a simple intake process. Guided matter templates\n help the legal team organize and conduct detailed legal investigations including interviews, gathering evidence, and preparing final reports along with recommended actions.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Legal Investigations release notes
Version history for the Legal Investigations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.5.1 - August 2025
Fixed: Added required RCA and cross scope within legal applications.
#### Version 3.5.0 - May 2025
Changed: Improved Legal Investigations icon for improved space utilization in the intake form.
#### Version 3.4.0 - November 2024
Fixed: The Ethics Complaints catalog item now only appears under the Ethics Requests category. Previously, it appeared in both Ethics Compliants and Legal Requests categories. This is now fixed.
#### Version 3.3.1 - August 2024
Fixed: The quick link for submitting Ethics Complaints in Employee Center portal is now available.
#### Version 3.2.10 - November 2023
* Fixed:
+ Ethics Complaints catalog removed from Legal Requests and Ethics Requests
+ Adding or Removing involved parties and allegations is available
#### Version 3.2.2 - August 2023
New: Changes for the Next Experience Legal Counsel Center.
#### Version 3.1.0 - May 2023
Fixed: Minor fixes, which include client scripts and RCA, are added.
#### Version 3.0.1 - February 2023
* New:
+ Complete data copy mapping is possible for the legal fulfillers to transfer legal ethics matter to HR employee relations and vice versa
- Anonymous Reporting Center Captcha works without depending on HR Security plugin
- The requester is added in the watchlist
- Transfer all documents from HR to Legal when external storage is enabled
- Users with non-legal roles can view the Ethics Complaint quick links
- In Universal Request create legal ticket, ethics matter template can be selected
- Apply default template from the legal side when an HR case is getting transferred to legal ethics matter.
- The description column is created in matter task to maintain consistency and support smooth transfer between HR Employee Relations tables and Legal Ethics tables
#### Version 2.0.2 - November 2022
* New:
+ Update of Ethics complaints via Universal Requests:
- Added a new base system record producer for submitting universal requests for legal ethics complaints.
- Added the Quick Links option in the Employee Center portal for submitting a Universal Request to report an ethics complaint.
- Added a system property, default assignment group, to set the default assignment group for ethics complaints submitted through Quick Links in Employee Center.
- Added Ethics Complaints list item in Legal Counsel Center to show a list of all ethics complaint matters created through a universal request.
- Enabled creation of ethics complaint legal matters from an HR Ethics case while it is transferred through a Universal Request. All attachments from the HR case are also copied to the shared artifact of
the legal matter. This transfer is possible if Employee Relations is the service in the HR case and Ethics Complaints is selected in the service for the Legal department.
- Enabled creation of a HR Ethics case from an ethics complaint legal matter while it is transferred through a Universal Request. All attachments from the legal matter are also copied to the HR case as
attachments. This transfer is possible if Employee Relations is selected in the service for the HR department.
+ Added the Properties module under the Legal Investigations Admin module in the Application Navigator.
+ Added the base system Ethics matter template that is applied as default while creating a legal matter from Universal Request.
+ Added the Document and Attachments tab in the Standard Ticket page, of which only one is visible based on whether the external storage is enabled:
- If external storage is enabled for ethics complaints, the Document tab is available for the requesters to see all documents in the shared artifact of their submitted ethics complaint matter.
- If external storage is enabled for ethics complaints, the Attachments tab is available for the requesters to see all documents in the shared artifact of their submitted ethics complaint matter.
* Changed:
+ Renamed the Ethics Complaints module under the Legal Administration module to Legal Investigations Admin.
+ Changes to Ethics complaints via Universal Requests:
- If the ticket type while transferring is selected as Ethics Complaints, then a legal matter is created and made as the primary ticket of the universal request. Attachments from the universal request are
copied to a shared artifact in the legal matter.
- Renamed the Enable legal request creation from universal request option in the Intake Form's Options field to Enable Legal Ticketing in Universal Request.
- Renamed the Create Legal Request button on the Universal Request form to Create Legal Ticket.
- Mapped Ethics Complaints service configuration in Universal Request to the Ethics [sn\_lg\_matter\_ethics] table.
#### Version 1.0.0 - August 2022
ServiceNow Legal Investigations is a Legal Practice app included with Legal Service Delivery that enables Legal departments to accept anonymous or named complaints from a simple intake process. Guided matter templates
help the legal team organize and conduct detailed legal investigations including interviews, gathering evidence, and preparing final reports along with recommended actions.
| ---
title: Legal Investigations release notes
description: Version history for the Legal Investigations application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Investigations release notes
Version history for the Legal Investigations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.5.1 - August 2025
Fixed: Added required RCA and cross scope within legal applications.
#### Version 3.5.0 - May 2025
Changed: Improved Legal Investigations icon for improved space utilization in the intake form.
#### Version 3.4.0 - November 2024
Fixed: The Ethics Complaints catalog item now only appears under the Ethics Requests category. Previously, it appeared in both Ethics Compliants and Legal Requests categories. This is now fixed.
#### Version 3.3.1 - August 2024
Fixed: The quick link for submitting Ethics Complaints in Employee Center portal is now available.
#### Version 3.2.10 - November 2023
* Fixed:
+ Ethics Complaints catalog removed from Legal Requests and Ethics Requests
+ Adding or Removing involved parties and allegations is available
#### Version 3.2.2 - August 2023
New: Changes for the Next Experience Legal Counsel Center.
#### Version 3.1.0 - May 2023
Fixed: Minor fixes, which include client scripts and RCA, are added.
#### Version 3.0.1 - February 2023
* New:
+ Complete data copy mapping is possible for the legal fulfillers to transfer legal ethics matter to HR employee relations and vice versa
- Anonymous Reporting Center Captcha works without depending on HR Security plugin
- The requester is added in the watchlist
- Transfer all documents from HR to Legal when external storage is enabled
- Users with non-legal roles can view the Ethics Complaint quick links
- In Universal Request create legal ticket, ethics matter template can be selected
- Apply default template from the legal side when an HR case is getting transferred to legal ethics matter.
- The description column is created in matter task to maintain consistency and support smooth transfer between HR Employee Relations tables and Legal Ethics tables
#### Version 2.0.2 - November 2022
* New:
+ Update of Ethics complaints via Universal Requests:
- Added a new base system record producer for submitting universal requests for legal ethics complaints.
- Added the Quick Links option in the Employee Center portal for submitting a Universal Request to report an ethics complaint.
- Added a system property, default assignment group, to set the default assignment group for ethics complaints submitted through Quick Links in Employee Center.
- Added Ethics Complaints list item in Legal Counsel Center to show a list of all ethics complaint matters created through a universal request.
- Enabled creation of ethics complaint legal matters from an HR Ethics case while it is transferred through a Universal Request. All attachments from the HR case are also copied to the shared artifact of
the legal matter. This transfer is possible if Employee Relations is the service in the HR case and Ethics Complaints is selected in the service for the Legal department.
- Enabled creation of a HR Ethics case from an ethics complaint legal matter while it is transferred through a Universal Request. All attachments from the legal matter are also copied to the HR case as
attachments. This transfer is possible if Employee Relations is selected in the service for the HR department.
+ Added the Properties module under the Legal Investigations Admin module in the Application Navigator.
+ Added the base system Ethics matter template that is applied as default while creating a legal matter from Universal Request.
+ Added the Document and Attachments tab in the Standard Ticket page, of which only one is visible based on whether the external storage is enabled:
- If external storage is enabled for ethics complaints, the Document tab is available for the requesters to see all documents in the shared artifact of their submitted ethics complaint matter.
- If external storage is enabled for ethics complaints, the Attachments tab is available for the requesters to see all documents in the shared artifact of their submitted ethics complaint matter.
* Changed:
+ Renamed the Ethics Complaints module under the Legal Administration module to Legal Investigations Admin.
+ Changes to Ethics complaints via Universal Requests:
- If the ticket type while transferring is selected as Ethics Complaints, then a legal matter is created and made as the primary ticket of the universal request. Attachments from the universal request are
copied to a shared artifact in the legal matter.
- Renamed the Enable legal request creation from universal request option in the Intake Form's Options field to Enable Legal Ticketing in Universal Request.
- Renamed the Create Legal Request button on the Universal Request form to Create Legal Ticket.
- Mapped Ethics Complaints service configuration in Universal Request to the Ethics [sn\_lg\_matter\_ethics] table.
#### Version 1.0.0 - August 2022
ServiceNow Legal Investigations is a Legal Practice app included with Legal Service Delivery that enables Legal departments to accept anonymous or named complaints from a simple intake process. Guided matter templates
help the legal team organize and conduct detailed legal investigations including interviews, gathering evidence, and preparing final reports along with recommended actions.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-lpa-stock-preclearance.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-lpa-stock-preclearance.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-lpa-stock-preclearance.html | Legal Stock Preclearance release notes | Version history for the Legal Stock Preclearance on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-lpa-stock-preclearance.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-lpa-stock-preclearance.html"><body id="store-rn-esm-legal-lpa-stock-preclearance"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-lpa-stock-preclearance" aria-labelledby="title_store-rn-esm-legal-lpa-stock-preclearance">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-lpa-stock-preclearance">Legal Stock Preclearance release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Stock Preclearance on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-esm-legal-lpa-stock-preclearance__section_qzb_wm2_xpb">
<div class="p">
<div class="note important note_important" id="store-rn-esm-legal-lpa-stock-preclearance__note_rzb_wm2_xpb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-lpa-stock-preclearance__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-esm-legal-lpa-stock-preclearance__section_szb_wm2_xpb"><h2 id="d421251e58" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-esm-legal-lpa-stock-preclearance__dl_tzb_wm2_xpb">
<dt class="dt dlterm">Version 4.8.3 - August 2025</dt>
<dd class="dd">Fixed proposed transaction date validation in the intake form.</dd>
<dt class="dt dlterm">Version 4.8.0 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-lpa-stock-preclearance__latest-lpa-stock">
<ul class="ul">
<li class="li">Changed: Improved Legal Stock Preclearance icon for improved space utilization in the intake form.</li>
<li class="li">Fixed: UI issues</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.7.3 - March 2025</dt>
<dd class="dd">New: Legal Stock Preclearance application is also available as part of the Legal Simple Compliance suite.</dd>
<dt class="dt dlterm">Version 4.7.2 - February 2025</dt>
<dd class="dd">Fixed: Security issues.</dd>
<dt class="dt dlterm">Version 4.5.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">In the Stock Pre-clearance intake form, the date in the information message was not displayed as per the logged-in user's date format preference. This is now fixed.</li>
<li class="li">Date displayed in the activity stream for a Stock Pre-clearance request was not displayed as per the logged-in user's date format preference. This is now fixed.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.3.1 - July 2024</dt>
<dd class="dd">Fixed: When an employee is submitting a stock pre-clearance request using Employee Center, an error prevented the request from being submitted. This has been fixed.</dd>
<dt class="dt dlterm">Version 4.2.7 - February 2023</dt>
<dd class="dd">Changed: Added Legal Practice Apps core dependency.</dd>
<dt class="dt dlterm">Version 4.2.6 - November 2022</dt>
<dd class="dd">Fixed: Fixed an issue where the stock preclearance requests were not being approved when there were no approvers in the assignment group.</dd>
<dt class="dt dlterm">Version 4.2.2 - May 2022</dt>
<dd class="dd">Fixed: Minor fixes</dd>
<dt class="dt dlterm">Version 4.1.1. - February 2022</dt>
<dd class="dd">Changed: Legal: LPA: Stock Preclearance has been renamed Legal Stock Preclearance</dd>
<dt class="dt dlterm">Version 4.0.2 - December 2021</dt>
<dd class="dd">New: Added new email notifications for various stock preclearance request actions</dd>
<dt class="dt dlterm">Version 3.3.3 - October 2021</dt>
<dd class="dd">Changed: Updated UI for adding access persons.</dd>
<dt class="dt dlterm">Version 3.3.2 - September 2021</dt>
<dd class="dd">New: Request legal services related to stock preclearance from Employee Center portal</dd>
<dt class="dt dlterm">Version 3.2.0 - June 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-lpa-stock-preclearance__ul_wws_tdv_v4b">
<li class="li">New: The Stock Preclearance legal practice application enables the legal staff to: <ul class="ul" id="store-rn-esm-legal-lpa-stock-preclearance__ul_wyg_rn2_xpb">
<li class="li">Manage employee requests to sell stocks within the open trading window.</li>
<li class="li">Configure a company’s access persons list, trading window, and trading holidays.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-lpa-stock-preclearance.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-lpa-stock-preclearance.html\"><body id=\"store-rn-esm-legal-lpa-stock-preclearance\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-legal-lpa-stock-preclearance\" aria-labelledby=\"title_store-rn-esm-legal-lpa-stock-preclearance\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-legal-lpa-stock-preclearance\">Legal Stock Preclearance release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Legal Stock Preclearance on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-esm-legal-lpa-stock-preclearance__section_qzb_wm2_xpb\">\n <div class=\"p\">\n <div class=\"note important note_important\" id=\"store-rn-esm-legal-lpa-stock-preclearance__note_rzb_wm2_xpb\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-legal-lpa-stock-preclearance__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-esm-legal-lpa-stock-preclearance__section_szb_wm2_xpb\"><h2 id=\"d421251e58\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\" id=\"store-rn-esm-legal-lpa-stock-preclearance__dl_tzb_wm2_xpb\">\n \n <dt class=\"dt dlterm\">Version 4.8.3 - August 2025</dt>\n <dd class=\"dd\">Fixed proposed transaction date validation in the intake form.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.8.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-esm-legal-lpa-stock-preclearance__latest-lpa-stock\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Improved Legal Stock Preclearance icon for improved space utilization in the intake form.</li>\n <li class=\"li\">Fixed: UI issues</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.7.3 - March 2025</dt>\n <dd class=\"dd\">New: Legal Stock Preclearance application is also available as part of the Legal Simple Compliance suite.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.7.2 - February 2025</dt>\n <dd class=\"dd\">Fixed: Security issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.5.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">In the Stock Pre-clearance intake form, the date in the information message was not displayed as per the logged-in user's date format preference. This is now fixed.</li>\n <li class=\"li\">Date displayed in the activity stream for a Stock Pre-clearance request was not displayed as per the logged-in user's date format preference. This is now fixed.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.3.1 - July 2024</dt>\n <dd class=\"dd\">Fixed: When an employee is submitting a stock pre-clearance request using Employee Center, an error prevented the request from being submitted. This has been fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.7 - February 2023</dt>\n <dd class=\"dd\">Changed: Added Legal Practice Apps core dependency.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.6 - November 2022</dt>\n <dd class=\"dd\">Fixed: Fixed an issue where the stock preclearance requests were not being approved when there were no approvers in the assignment group.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.2 - May 2022</dt>\n <dd class=\"dd\">Fixed: Minor fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.1. - February 2022</dt>\n <dd class=\"dd\">Changed: Legal: LPA: Stock Preclearance has been renamed Legal Stock Preclearance</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - December 2021</dt>\n <dd class=\"dd\">New: Added new email notifications for various stock preclearance request actions</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.3 - October 2021</dt>\n <dd class=\"dd\">Changed: Updated UI for adding access persons.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.2 - September 2021</dt>\n <dd class=\"dd\">New: Request legal services related to stock preclearance from Employee Center portal</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.0 - June 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-lpa-stock-preclearance__ul_wws_tdv_v4b\">\n <li class=\"li\">New: The Stock Preclearance legal practice application enables the legal staff to: <ul class=\"ul\" id=\"store-rn-esm-legal-lpa-stock-preclearance__ul_wyg_rn2_xpb\">\n <li class=\"li\">Manage employee requests to sell stocks within the open trading window.</li>\n <li class=\"li\">Configure a company’s access persons list, trading window, and trading holidays.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Legal Stock Preclearance release notes
Version history for the Legal Stock Preclearance on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.8.3 - August 2025
Fixed proposed transaction date validation in the intake form.
#### Version 4.8.0 - May 2025
* Changed: Improved Legal Stock Preclearance icon for improved space utilization in the intake form.
* Fixed: UI issues
#### Version 4.7.3 - March 2025
New: Legal Stock Preclearance application is also available as part of the Legal Simple Compliance suite.
#### Version 4.7.2 - February 2025
Fixed: Security issues.
#### Version 4.5.0 - November 2024
* Fixed:
+ In the Stock Pre-clearance intake form, the date in the information message was not displayed as per the logged-in user's date format preference. This is now fixed.
+ Date displayed in the activity stream for a Stock Pre-clearance request was not displayed as per the logged-in user's date format preference. This is now fixed.
#### Version 4.3.1 - July 2024
Fixed: When an employee is submitting a stock pre-clearance request using Employee Center, an error prevented the request from being submitted. This has been fixed.
#### Version 4.2.7 - February 2023
Changed: Added Legal Practice Apps core dependency.
#### Version 4.2.6 - November 2022
Fixed: Fixed an issue where the stock preclearance requests were not being approved when there were no approvers in the assignment group.
#### Version 4.2.2 - May 2022
Fixed: Minor fixes
#### Version 4.1.1. - February 2022
Changed: Legal: LPA: Stock Preclearance has been renamed Legal Stock Preclearance
#### Version 4.0.2 - December 2021
New: Added new email notifications for various stock preclearance request actions
#### Version 3.3.3 - October 2021
Changed: Updated UI for adding access persons.
#### Version 3.3.2 - September 2021
New: Request legal services related to stock preclearance from Employee Center portal
#### Version 3.2.0 - June 2021
* New: The Stock Preclearance legal practice application enables the legal staff to:
+ Manage employee requests to sell stocks within the open trading window.
+ Configure a company’s access persons list, trading window, and trading holidays.
| ---
title: Legal Stock Preclearance release notes
description: Version history for the Legal Stock Preclearance on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Stock Preclearance release notes
Version history for the Legal Stock Preclearance on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.8.3 - August 2025
Fixed proposed transaction date validation in the intake form.
#### Version 4.8.0 - May 2025
* Changed: Improved Legal Stock Preclearance icon for improved space utilization in the intake form.
* Fixed: UI issues
#### Version 4.7.3 - March 2025
New: Legal Stock Preclearance application is also available as part of the Legal Simple Compliance suite.
#### Version 4.7.2 - February 2025
Fixed: Security issues.
#### Version 4.5.0 - November 2024
* Fixed:
+ In the Stock Pre-clearance intake form, the date in the information message was not displayed as per the logged-in user's date format preference. This is now fixed.
+ Date displayed in the activity stream for a Stock Pre-clearance request was not displayed as per the logged-in user's date format preference. This is now fixed.
#### Version 4.3.1 - July 2024
Fixed: When an employee is submitting a stock pre-clearance request using Employee Center, an error prevented the request from being submitted. This has been fixed.
#### Version 4.2.7 - February 2023
Changed: Added Legal Practice Apps core dependency.
#### Version 4.2.6 - November 2022
Fixed: Fixed an issue where the stock preclearance requests were not being approved when there were no approvers in the assignment group.
#### Version 4.2.2 - May 2022
Fixed: Minor fixes
#### Version 4.1.1. - February 2022
Changed: Legal: LPA: Stock Preclearance has been renamed Legal Stock Preclearance
#### Version 4.0.2 - December 2021
New: Added new email notifications for various stock preclearance request actions
#### Version 3.3.3 - October 2021
Changed: Updated UI for adding access persons.
#### Version 3.3.2 - September 2021
New: Request legal services related to stock preclearance from Employee Center portal
#### Version 3.2.0 - June 2021
* New: The Stock Preclearance legal practice application enables the legal staff to:
+ Manage employee requests to sell stocks within the open trading window.
+ Configure a company’s access persons list, trading window, and trading holidays.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-matter-management.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-matter-management.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-matter-management.html | Legal Matter Management release notes | Version history for the Legal Matter Management on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-matter-management.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-matter-management.html"><body id="store-rn-esm-legal-matter-management"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-matter-management" aria-labelledby="title_store-rn-esm-legal-matter-management">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-matter-management">Legal Matter Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Matter Management on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-matter-management__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d476335e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 9.0.1 - August 2025</dt>
<dd class="dd">New: Introduced support for Legal Hold workflow (new legal practice app).</dd>
<dt class="dt dlterm">Version 8.9.3 - July 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-matter-management__ul_k2z_hv3_xfc">
<li class="li">Fixed:<ul class="ul" id="store-rn-esm-legal-matter-management__ul_szz_3v3_xfc">
<li class="li">ACL issues</li>
<li class="li">Issue that caused a query range error to appear when navigating away from Matters - Unassigned, Matters - All, Matter tasks - All, and Artifacts - All list in the Legal Counsel
Center after running the Writer audit script</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.9.1 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-matter-management__latest-store-rn-esm-legal-matter-management">
<ul class="ul">
<li class="li">New: When an external matter is closed or reopened in Legal Tracker, the corresponding legal matter status is updated in Legal Matter Management. The change in the state is recorded in the
Activity stream.</li>
<li class="li">Changed: Improved Subpoena icon for improved space utilization in the intake form.</li>
<li class="li">Fixed: When you close a legal matter after editing the short description, the changes are not saved. This has been fixed.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.7.0 - February 2025</dt>
<dd class="dd">Fixed: Edits made to a matter were not saved when "Close Complete" was selected without saving the matter. This has been fixed.</dd>
<dt class="dt dlterm">Version 8.5.0 - November 2024</dt>
<dd class="dd">Fixed: The View Legal Matter button in email notifications now opens the matter in the next experience Legal Counsel Center. Previously, it was routing the users to Legal Service Portal.</dd>
<dt class="dt dlterm">Version 8.4.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: The default matter templates were updated to remove the workflow column. You are advised to review matter templates and ensure that these workflows or any of the custom ones that you
have created are removed.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Collaborators were not able to attach documents to matter artifacts.</li>
<li class="li">Variable section not displayed for Digital forensics, Matters and Sales request</li>
</ul>
</li>
<li class="li">Removed:<ul class="ul">
<li class="li">The default matter template was updated to remove the following workflows: <ul class="ul">
<li class="li">Legal Privacy Matter for Privacy Review Questionnaire</li>
<li class="li">Legal Matter for Subpoena</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.3.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Involved party field was not displayed on Legal Matter Task form.</li>
<li class="li">Integration with Legal Tracker functionality wasn't working for matters belonging to Privacy Assessment requests.</li>
<li class="li">The Variables section for Subpoena & Digital Forensics related matters was not displayed in Legal Counsel Center.</li>
<li class="li">Comments added while cancelling a legal matter task were not captured in the activity stream.</li>
<li class="li">Security fixes.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.1.5 - January 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 8.1.4 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Integration with Legal Tracker for engagement with outside counsels and to track spend.</li>
<li class="li">The legal matter form now supports Outside Counsels and External Matters' related lists, which enable the legal fulfillers to submit outside counsel engagements for Invention
Disclosure and Legal Tracker integration and to view external matter details and track spends. These related lists will be displayed when you have enabled Invention Disclosure or
Legal Tracker integration related features.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Added access controls to restrict access for legal fulfillers to approve records for legal requests.</li>
<li class="li">The attachment errors when opening an artifact from the ethics matter are fixed.</li>
<li class="li">The Involved Party field is visible on the Matter Task form.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.0.8 - September 2023</dt>
<dd class="dd">Fixed: Matter admin privileges modified to see all necessary data in Counsel Center.</dd>
<dt class="dt dlterm">Version 8.0.2 - August 2023</dt>
<dd class="dd">New: Configure iManage as an external storage system integration to store documents attached to legal requests and matters.</dd>
<dt class="dt dlterm">Version 7.0.1 - February 2023</dt>
<dd class="dd">Changed: Made Investigations workflow changes.</dd>
<dt class="dt dlterm">Version 6.2.7 - January 2023</dt>
<dd class="dd">
<p class="p">Changed: Updated permissions for users with the report_viewer role to view a few reports in the Legal Executive dashboard and Legal Counsel Center landing page.</p>
</dd>
<dt class="dt dlterm">Version 6.2.4 - November 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-matter-management__ul_opt_jh3_hvb">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-matter-management__ul_hnm_lh3_hvb">
<li class="li">Added a new email notification to be sent to the matter owners when they no longer own the assigned matter.</li>
<li class="li">Added Task Configurations based on the new Approval Hub in the Employee Center to include approvals for legal matters, legal matter tasks, artifacts, and legal matter templates.</li>
<li class="li">Added the View record button on the legal matter approval page in the Standard Ticket page to open the legal matter record for reference before approving or rejecting it.</li>
<li class="li">Added the Microsoft SharePoint external storage option to store documents in the legal matter artifacts when enabled.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-esm-legal-matter-management__ul_jbx_lh3_hvb">
<li class="li">The Request Details section on the Ethics Matter form is not available when an ethics complaint legal matter is attached as a primary ticket to Universal Request.</li>
<li class="li">Updated the legal_matter_config role to allow managing matter templates and document templates.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.1.1 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">External storage for attachments in a legal matter <ul class="ul">
<li class="li">Added a new option called "Enable External Storage for attachment" in the Options of the Intake Form with matter type selected.</li>
<li class="li">Added a new tab "Documents" in the Artifacts form to enable adding and deleting documents to a legal matter artifact, requesting access for users.</li>
<li class="li">Added a new tab "Document Access" in the Legal Matter form that is visible to users with the matter_admin role.</li>
<li class="li">Added the option to request ad hoc approval for a document.</li>
</ul></li>
<li class="li">Changed: <ul class="ul" id="store-rn-esm-legal-matter-management__ul_ayt_xt1_h5b">
<li class="li">When a legal matter is created from a legal request, all attachments in the legal request are copied to the legal matter under a new Artifacts record and shown in the
Documents tab.</li>
<li class="li">The External Storage tab has been renamed to External Links in the Artifacts form.</li>
<li class="li">When an existing matter template is updated, any intake forms associated with that matter template are automatically updated to the latest published version.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.5 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added a new related list 'Practice area leads' in the Practice Area form to add or remove practice area leads for a legal matter.</li>
<li class="li">Added a new related list 'Approver Groups' in the Matter Template form to add or remove user groups to approve legal matter templates.</li>
<li class="li">Assignment group change for a legal matter <ul class="ul">
<li class="li">Added the option to change the assignment group in a legal matter.</li>
<li class="li">Added a new option called 'Editable Assignment group in Matter' in the Options of the Intake Form.</li>
</ul></li>
<li class="li">Collaborator in a legal matter <ul class="ul">
<li class="li">Added a new field 'Collaborator' in the Legal Matter form's Details tab to enable the matter owner to add more users to collaborate on the legal matter. The collaborators
will have full access to the matter as the matter owner except for changing assignment group, assignment group permission, and assigned user.</li>
<li class="li">Added a new module called 'Collaborations' under Legal Matters, which displays a list of all legal matters in which the logged-in user is added as a collaborator.</li>
</ul></li>
<li class="li">Added a new email notification that will be sent to a user who has been added as a collaborator in a legal matter.</li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-rn-esm-legal-matter-management__ul_k2r_4bf_jtb">
<li class="li">Removed the 'Additional collaborators' field from the Legal Matter form's Details tab. Additional collaborators in existing legal matters will show in the 'Watch list' field.</li>
<li class="li">Removed the 'Approver group' field from the Matter Template form.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.2.1 - February 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Get insight, analyze trends, and drill down into the details of legal matters from the new Legal Executive dashboard, that is installed via Performance Analytics Content Pack for Legal
Service Delivery app.</li>
<li class="li">Changed: Legal: Matter Management has been renamed Legal Matter Management</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.1.4 - December 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-matter-management__ul_pdj_1wc_wrb">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-matter-management__ul_spv_1wc_wrb">
<li class="li">Added new email notifications for various legal matter actions</li>
<li class="li">Added the following new practice area tables that extends Legal Matter table:<ul class="ul" id="store-rn-esm-legal-matter-management__ul_zdv_dwc_wrb">
<li class="li">Crime [sn_lg_matter_crime]: Crime practice area related to financial crimes like sanctions, bribery, fraud, etc.</li>
<li class="li">Real Estate [sn_lg_matter_real_estate]: Real Estate practice related to commercial real estates, contracts, etc.</li>
<li class="li">Health, Safety and Environment [sn_lg_matter_health_safety_and_environment]: Health, Safety and Environment practice related to occupational health and safety.</li>
</ul></li>
<li class="li">Added the Legal Disposition [sn_lg_ops_legal_disposition] table to store dispositions from a legal matter and can be added to the Legal Matter form as a related list.</li>
<li class="li">Enabled approvals related to legal matter and their artifacts on the Employee Center portal.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-esm-legal-matter-management__ul_vwg_dwc_wrb">
<li class="li">Fixed an issue where the email notification for a new legal matter was sent to the user who submitted the legal request instead of the request fulfiller who created the legal
matter.</li>
<li class="li">Fixed the error that appeared while adding a new checklist item in the Legal Matter Task tab.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.4 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-matter-management__ul_m4j_fsx_wqb">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-matter-management__ul_ww3_gsx_wqb">
<li class="li">Added the Assignment group permission field to set permissions for members of the assignment group to read, write, or have no access to a legal matter.</li>
<li class="li">Send and receive emails from the Legal Matter and Legal Matter Task form.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-esm-legal-matter-management__ul_ejx_gsx_wqb">
<li class="li">Attachments in a legal matter or artifact cannot be removed until they have an ad hoc approval record in the Requested state. To remove such attachments, either cancel the ad hoc
approval request or obtain the approval first.</li>
<li class="li">When you remove an attachment associated with a legal matter or artifact, it also deletes the associated ad hoc approval records.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.6.1 - June 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-matter-management__ul_y43_m4b_dpb">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-matter-management__ul_jml_z1t_wpb">
<li class="li">Adhoc approval for a legal matter or its artifacts from a user or a user group</li>
<li class="li">Email notifications enabled for all the practice area tables for legal matters</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.5.3 - April 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-matter-management__ul_ptl_y1t_wpb">
<li class="li">Changed:<ul class="ul" id="store-rn-esm-legal-matter-management__ul_qtl_y1t_wpb">
<li class="li">Look-up fields for legal matters, phases, and tasks now show their Name instead of Number.</li>
<li class="li">URL field on the Artifacts > External Storage form is changed to a text field.</li>
</ul></li>
<li class="li">Fixed: Email notification for Approve/Reject of a legal matter task.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.4.0 - March 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-esm-legal-matter-management__ul_nyq_wk1_w4b">
<li class="li">Lawyer-client confidentiality– The legal staff can keep internal legal notes separate from the underlying legal request.</li>
<li class="li">Matter artifacts– A means to organize legal documents, similar to folders.</li>
<li class="li">Matter templates– A means to codify standard operating procedures with the themed Legal task lists by practice area and matter type.</li>
<li class="li">Matter task management– Manage legal matter tasks, even those which the non-legal staff would work on.</li>
<li class="li">Milestones– Track important legal dates.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-matter-management.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-matter-management.html\"><body id=\"store-rn-esm-legal-matter-management\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-legal-matter-management\" aria-labelledby=\"title_store-rn-esm-legal-matter-management\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-legal-matter-management\">Legal Matter Management release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Legal Matter Management on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-legal-matter-management__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d476335e58\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 9.0.1 - August 2025</dt>\n <dd class=\"dd\">New: Introduced support for Legal Hold workflow (new legal practice app).</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.9.3 - July 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_k2z_hv3_xfc\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_szz_3v3_xfc\">\n <li class=\"li\">ACL issues</li>\n <li class=\"li\">Issue that caused a query range error to appear when navigating away from Matters - Unassigned, Matters - All, Matter tasks - All, and Artifacts - All list in the Legal Counsel\n Center after running the Writer audit script</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.9.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-esm-legal-matter-management__latest-store-rn-esm-legal-matter-management\">\n <ul class=\"ul\">\n <li class=\"li\">New: When an external matter is closed or reopened in Legal Tracker, the corresponding legal matter status is updated in Legal Matter Management. The change in the state is recorded in the\n Activity stream.</li>\n <li class=\"li\">Changed: Improved Subpoena icon for improved space utilization in the intake form.</li>\n <li class=\"li\">Fixed: When you close a legal matter after editing the short description, the changes are not saved. This has been fixed.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.7.0 - February 2025</dt>\n <dd class=\"dd\">Fixed: Edits made to a matter were not saved when "Close Complete" was selected without saving the matter. This has been fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.5.0 - November 2024</dt>\n <dd class=\"dd\">Fixed: The View Legal Matter button in email notifications now opens the matter in the next experience Legal Counsel Center. Previously, it was routing the users to Legal Service Portal.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.4.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: The default matter templates were updated to remove the workflow column. You are advised to review matter templates and ensure that these workflows or any of the custom ones that you\n have created are removed.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Collaborators were not able to attach documents to matter artifacts.</li>\n <li class=\"li\">Variable section not displayed for Digital forensics, Matters and Sales request</li>\n </ul>\n </li>\n <li class=\"li\">Removed:<ul class=\"ul\">\n <li class=\"li\">The default matter template was updated to remove the following workflows: <ul class=\"ul\">\n <li class=\"li\">Legal Privacy Matter for Privacy Review Questionnaire</li>\n <li class=\"li\">Legal Matter for Subpoena</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.3.1 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Involved party field was not displayed on Legal Matter Task form.</li>\n <li class=\"li\">Integration with Legal Tracker functionality wasn't working for matters belonging to Privacy Assessment requests.</li>\n <li class=\"li\">The Variables section for Subpoena & Digital Forensics related matters was not displayed in Legal Counsel Center.</li>\n <li class=\"li\">Comments added while cancelling a legal matter task were not captured in the activity stream.</li>\n <li class=\"li\">Security fixes.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.5 - January 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.4 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Integration with Legal Tracker for engagement with outside counsels and to track spend.</li>\n <li class=\"li\">The legal matter form now supports Outside Counsels and External Matters' related lists, which enable the legal fulfillers to submit outside counsel engagements for Invention\n Disclosure and Legal Tracker integration and to view external matter details and track spends. These related lists will be displayed when you have enabled Invention Disclosure or\n Legal Tracker integration related features.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Added access controls to restrict access for legal fulfillers to approve records for legal requests.</li>\n <li class=\"li\">The attachment errors when opening an artifact from the ethics matter are fixed.</li>\n <li class=\"li\">The Involved Party field is visible on the Matter Task form.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.8 - September 2023</dt>\n <dd class=\"dd\">Fixed: Matter admin privileges modified to see all necessary data in Counsel Center.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.2 - August 2023</dt>\n <dd class=\"dd\">New: Configure iManage as an external storage system integration to store documents attached to legal requests and matters.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.1 - February 2023</dt>\n <dd class=\"dd\">Changed: Made Investigations workflow changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.2.7 - January 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">Changed: Updated permissions for users with the report_viewer role to view a few reports in the Legal Executive dashboard and Legal Counsel Center landing page.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.2.4 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_opt_jh3_hvb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_hnm_lh3_hvb\">\n <li class=\"li\">Added a new email notification to be sent to the matter owners when they no longer own the assigned matter.</li>\n <li class=\"li\">Added Task Configurations based on the new Approval Hub in the Employee Center to include approvals for legal matters, legal matter tasks, artifacts, and legal matter templates.</li>\n <li class=\"li\">Added the View record button on the legal matter approval page in the Standard Ticket page to open the legal matter record for reference before approving or rejecting it.</li>\n <li class=\"li\">Added the Microsoft SharePoint external storage option to store documents in the legal matter artifacts when enabled.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_jbx_lh3_hvb\">\n <li class=\"li\">The Request Details section on the Ethics Matter form is not available when an ethics complaint legal matter is attached as a primary ticket to Universal Request.</li>\n <li class=\"li\">Updated the legal_matter_config role to allow managing matter templates and document templates.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.1 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">External storage for attachments in a legal matter <ul class=\"ul\">\n <li class=\"li\">Added a new option called "Enable External Storage for attachment" in the Options of the Intake Form with matter type selected.</li>\n <li class=\"li\">Added a new tab "Documents" in the Artifacts form to enable adding and deleting documents to a legal matter artifact, requesting access for users.</li>\n <li class=\"li\">Added a new tab "Document Access" in the Legal Matter form that is visible to users with the matter_admin role.</li>\n <li class=\"li\">Added the option to request ad hoc approval for a document.</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_ayt_xt1_h5b\">\n <li class=\"li\">When a legal matter is created from a legal request, all attachments in the legal request are copied to the legal matter under a new Artifacts record and shown in the\n Documents tab.</li>\n <li class=\"li\">The External Storage tab has been renamed to External Links in the Artifacts form.</li>\n <li class=\"li\">When an existing matter template is updated, any intake forms associated with that matter template are automatically updated to the latest published version.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.5 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added a new related list 'Practice area leads' in the Practice Area form to add or remove practice area leads for a legal matter.</li>\n <li class=\"li\">Added a new related list 'Approver Groups' in the Matter Template form to add or remove user groups to approve legal matter templates.</li>\n <li class=\"li\">Assignment group change for a legal matter <ul class=\"ul\">\n <li class=\"li\">Added the option to change the assignment group in a legal matter.</li>\n <li class=\"li\">Added a new option called 'Editable Assignment group in Matter' in the Options of the Intake Form.</li>\n </ul></li>\n <li class=\"li\">Collaborator in a legal matter <ul class=\"ul\">\n <li class=\"li\">Added a new field 'Collaborator' in the Legal Matter form's Details tab to enable the matter owner to add more users to collaborate on the legal matter. The collaborators\n will have full access to the matter as the matter owner except for changing assignment group, assignment group permission, and assigned user.</li>\n <li class=\"li\">Added a new module called 'Collaborations' under Legal Matters, which displays a list of all legal matters in which the logged-in user is added as a collaborator.</li>\n </ul></li>\n <li class=\"li\">Added a new email notification that will be sent to a user who has been added as a collaborator in a legal matter.</li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_k2r_4bf_jtb\">\n <li class=\"li\">Removed the 'Additional collaborators' field from the Legal Matter form's Details tab. Additional collaborators in existing legal matters will show in the 'Watch list' field.</li>\n <li class=\"li\">Removed the 'Approver group' field from the Matter Template form.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.1 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Get insight, analyze trends, and drill down into the details of legal matters from the new Legal Executive dashboard, that is installed via Performance Analytics Content Pack for Legal\n Service Delivery app.</li>\n <li class=\"li\">Changed: Legal: Matter Management has been renamed Legal Matter Management</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.4 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_pdj_1wc_wrb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_spv_1wc_wrb\">\n <li class=\"li\">Added new email notifications for various legal matter actions</li>\n <li class=\"li\">Added the following new practice area tables that extends Legal Matter table:<ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_zdv_dwc_wrb\">\n <li class=\"li\">Crime [sn_lg_matter_crime]: Crime practice area related to financial crimes like sanctions, bribery, fraud, etc.</li>\n <li class=\"li\">Real Estate [sn_lg_matter_real_estate]: Real Estate practice related to commercial real estates, contracts, etc.</li>\n <li class=\"li\">Health, Safety and Environment [sn_lg_matter_health_safety_and_environment]: Health, Safety and Environment practice related to occupational health and safety.</li>\n </ul></li>\n <li class=\"li\">Added the Legal Disposition [sn_lg_ops_legal_disposition] table to store dispositions from a legal matter and can be added to the Legal Matter form as a related list.</li>\n <li class=\"li\">Enabled approvals related to legal matter and their artifacts on the Employee Center portal.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_vwg_dwc_wrb\">\n <li class=\"li\">Fixed an issue where the email notification for a new legal matter was sent to the user who submitted the legal request instead of the request fulfiller who created the legal\n matter.</li>\n <li class=\"li\">Fixed the error that appeared while adding a new checklist item in the Legal Matter Task tab.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.4 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_m4j_fsx_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_ww3_gsx_wqb\">\n <li class=\"li\">Added the Assignment group permission field to set permissions for members of the assignment group to read, write, or have no access to a legal matter.</li>\n <li class=\"li\">Send and receive emails from the Legal Matter and Legal Matter Task form.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_ejx_gsx_wqb\">\n <li class=\"li\">Attachments in a legal matter or artifact cannot be removed until they have an ad hoc approval record in the Requested state. To remove such attachments, either cancel the ad hoc\n approval request or obtain the approval first.</li>\n <li class=\"li\">When you remove an attachment associated with a legal matter or artifact, it also deletes the associated ad hoc approval records.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.1 - June 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_y43_m4b_dpb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_jml_z1t_wpb\">\n <li class=\"li\">Adhoc approval for a legal matter or its artifacts from a user or a user group</li>\n <li class=\"li\">Email notifications enabled for all the practice area tables for legal matters</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.3 - April 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_ptl_y1t_wpb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_qtl_y1t_wpb\">\n <li class=\"li\">Look-up fields for legal matters, phases, and tasks now show their Name instead of Number.</li>\n <li class=\"li\">URL field on the Artifacts > External Storage form is changed to a text field.</li>\n </ul></li>\n <li class=\"li\">Fixed: Email notification for Approve/Reject of a legal matter task.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.0 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-esm-legal-matter-management__ul_nyq_wk1_w4b\">\n <li class=\"li\">Lawyer-client confidentiality– The legal staff can keep internal legal notes separate from the underlying legal request.</li>\n <li class=\"li\">Matter artifacts– A means to organize legal documents, similar to folders.</li>\n <li class=\"li\">Matter templates– A means to codify standard operating procedures with the themed Legal task lists by practice area and matter type.</li>\n <li class=\"li\">Matter task management– Manage legal matter tasks, even those which the non-legal staff would work on.</li>\n <li class=\"li\">Milestones– Track important legal dates.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Legal Matter Management release notes
Version history for the Legal Matter Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.1 - August 2025
New: Introduced support for Legal Hold workflow (new legal practice app).
#### Version 8.9.3 - July 2025
* Fixed:
+ ACL issues
+ Issue that caused a query range error to appear when navigating away from Matters - Unassigned, Matters - All, Matter tasks - All, and Artifacts - All list in the Legal Counsel
Center after running the Writer audit script
#### Version 8.9.1 - May 2025
* New: When an external matter is closed or reopened in Legal Tracker, the corresponding legal matter status is updated in Legal Matter Management. The change in the state is recorded in the
Activity stream.
* Changed: Improved Subpoena icon for improved space utilization in the intake form.
* Fixed: When you close a legal matter after editing the short description, the changes are not saved. This has been fixed.
#### Version 8.7.0 - February 2025
Fixed: Edits made to a matter were not saved when "Close Complete" was selected without saving the matter. This has been fixed.
#### Version 8.5.0 - November 2024
Fixed: The View Legal Matter button in email notifications now opens the matter in the next experience Legal Counsel Center. Previously, it was routing the users to Legal Service Portal.
#### Version 8.4.1 - August 2024
* Changed: The default matter templates were updated to remove the workflow column. You are advised to review matter templates and ensure that these workflows or any of the custom ones that you
have created are removed.
* Fixed:
+ Collaborators were not able to attach documents to matter artifacts.
+ Variable section not displayed for Digital forensics, Matters and Sales request
* Removed:
+ The default matter template was updated to remove the following workflows:
- Legal Privacy Matter for Privacy Review Questionnaire
- Legal Matter for Subpoena
#### Version 8.3.1 - May 2024
* Fixed:
+ Involved party field was not displayed on Legal Matter Task form.
+ Integration with Legal Tracker functionality wasn't working for matters belonging to Privacy Assessment requests.
+ The Variables section for Subpoena & Digital Forensics related matters was not displayed in Legal Counsel Center.
+ Comments added while cancelling a legal matter task were not captured in the activity stream.
+ Security fixes.
#### Version 8.1.5 - January 2024
Security fixes.
#### Version 8.1.4 - November 2023
* New:
+ Integration with Legal Tracker for engagement with outside counsels and to track spend.
+ The legal matter form now supports Outside Counsels and External Matters' related lists, which enable the legal fulfillers to submit outside counsel engagements for Invention
Disclosure and Legal Tracker integration and to view external matter details and track spends. These related lists will be displayed when you have enabled Invention Disclosure or
Legal Tracker integration related features.
* Fixed:
+ Added access controls to restrict access for legal fulfillers to approve records for legal requests.
+ The attachment errors when opening an artifact from the ethics matter are fixed.
+ The Involved Party field is visible on the Matter Task form.
#### Version 8.0.8 - September 2023
Fixed: Matter admin privileges modified to see all necessary data in Counsel Center.
#### Version 8.0.2 - August 2023
New: Configure iManage as an external storage system integration to store documents attached to legal requests and matters.
#### Version 7.0.1 - February 2023
Changed: Made Investigations workflow changes.
#### Version 6.2.7 - January 2023
Changed: Updated permissions for users with the report\_viewer role to view a few reports in the Legal Executive dashboard and Legal Counsel Center landing page.
#### Version 6.2.4 - November 2022
* New:
+ Added a new email notification to be sent to the matter owners when they no longer own the assigned matter.
+ Added Task Configurations based on the new Approval Hub in the Employee Center to include approvals for legal matters, legal matter tasks, artifacts, and legal matter templates.
+ Added the View record button on the legal matter approval page in the Standard Ticket page to open the legal matter record for reference before approving or rejecting it.
+ Added the Microsoft SharePoint external storage option to store documents in the legal matter artifacts when enabled.
* Changed:
+ The Request Details section on the Ethics Matter form is not available when an ethics complaint legal matter is attached as a primary ticket to Universal Request.
+ Updated the legal\_matter\_config role to allow managing matter templates and document templates.
#### Version 6.1.1 - August 2022
* New:
+ External storage for attachments in a legal matter
- Added a new option called "Enable External Storage for attachment" in the Options of the Intake Form with matter type selected.
- Added a new tab "Documents" in the Artifacts form to enable adding and deleting documents to a legal matter artifact, requesting access for users.
- Added a new tab "Document Access" in the Legal Matter form that is visible to users with the matter\_admin role.
- Added the option to request ad hoc approval for a document.
+ Changed:
- When a legal matter is created from a legal request, all attachments in the legal request are copied to the legal matter under a new Artifacts record and shown in the
Documents tab.
- The External Storage tab has been renamed to External Links in the Artifacts form.
- When an existing matter template is updated, any intake forms associated with that matter template are automatically updated to the latest published version.
#### Version 5.0.5 - May 2022
* New:
+ Added a new related list 'Practice area leads' in the Practice Area form to add or remove practice area leads for a legal matter.
+ Added a new related list 'Approver Groups' in the Matter Template form to add or remove user groups to approve legal matter templates.
+ Assignment group change for a legal matter
- Added the option to change the assignment group in a legal matter.
- Added a new option called 'Editable Assignment group in Matter' in the Options of the Intake Form.
+ Collaborator in a legal matter
- Added a new field 'Collaborator' in the Legal Matter form's Details tab to enable the matter owner to add more users to collaborate on the legal matter. The collaborators
will have full access to the matter as the matter owner except for changing assignment group, assignment group permission, and assigned user.
- Added a new module called 'Collaborations' under Legal Matters, which displays a list of all legal matters in which the logged-in user is added as a collaborator.
+ Added a new email notification that will be sent to a user who has been added as a collaborator in a legal matter.
* Removed:
+ Removed the 'Additional collaborators' field from the Legal Matter form's Details tab. Additional collaborators in existing legal matters will show in the 'Watch list' field.
+ Removed the 'Approver group' field from the Matter Template form.
#### Version 4.2.1 - February 2022
* New: Get insight, analyze trends, and drill down into the details of legal matters from the new Legal Executive dashboard, that is installed via Performance Analytics Content Pack for Legal
Service Delivery app.
* Changed: Legal: Matter Management has been renamed Legal Matter Management
#### Version 4.1.4 - December 2021
* New:
+ Added new email notifications for various legal matter actions
+ Added the following new practice area tables that extends Legal Matter table:
- Crime [sn\_lg\_matter\_crime]: Crime practice area related to financial crimes like sanctions, bribery, fraud, etc.
- Real Estate [sn\_lg\_matter\_real\_estate]: Real Estate practice related to commercial real estates, contracts, etc.
- Health, Safety and Environment [sn\_lg\_matter\_health\_safety\_and\_environment]: Health, Safety and Environment practice related to occupational health and safety.
+ Added the Legal Disposition [sn\_lg\_ops\_legal\_disposition] table to store dispositions from a legal matter and can be added to the Legal Matter form as a related list.
+ Enabled approvals related to legal matter and their artifacts on the Employee Center portal.
* Fixed:
+ Fixed an issue where the email notification for a new legal matter was sent to the user who submitted the legal request instead of the request fulfiller who created the legal
matter.
+ Fixed the error that appeared while adding a new checklist item in the Legal Matter Task tab.
#### Version 4.0.4 - September 2021
* New:
+ Added the Assignment group permission field to set permissions for members of the assignment group to read, write, or have no access to a legal matter.
+ Send and receive emails from the Legal Matter and Legal Matter Task form.
* Changed:
+ Attachments in a legal matter or artifact cannot be removed until they have an ad hoc approval record in the Requested state. To remove such attachments, either cancel the ad hoc
approval request or obtain the approval first.
+ When you remove an attachment associated with a legal matter or artifact, it also deletes the associated ad hoc approval records.
#### Version 3.6.1 - June 2021
* New:
+ Adhoc approval for a legal matter or its artifacts from a user or a user group
+ Email notifications enabled for all the practice area tables for legal matters
#### Version 3.5.3 - April 2021
* Changed:
+ Look-up fields for legal matters, phases, and tasks now show their Name instead of Number.
+ URL field on the Artifacts > External Storage form is changed to a text field.
* Fixed: Email notification for Approve/Reject of a legal matter task.
#### Version 3.4.0 - March 2021
* New:
+ Lawyer-client confidentiality– The legal staff can keep internal legal notes separate from the underlying legal request.
+ Matter artifacts– A means to organize legal documents, similar to folders.
+ Matter templates– A means to codify standard operating procedures with the themed Legal task lists by practice area and matter type.
+ Matter task management– Manage legal matter tasks, even those which the non-legal staff would work on.
+ Milestones– Track important legal dates.
| ---
title: Legal Matter Management release notes
description: Version history for the Legal Matter Management on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Matter Management release notes
Version history for the Legal Matter Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.1 - August 2025
New: Introduced support for Legal Hold workflow (new legal practice app).
#### Version 8.9.3 - July 2025
* Fixed:
+ ACL issues
+ Issue that caused a query range error to appear when navigating away from Matters - Unassigned, Matters - All, Matter tasks - All, and Artifacts - All list in the Legal Counsel
Center after running the Writer audit script
#### Version 8.9.1 - May 2025
* New: When an external matter is closed or reopened in Legal Tracker, the corresponding legal matter status is updated in Legal Matter Management. The change in the state is recorded in the
Activity stream.
* Changed: Improved Subpoena icon for improved space utilization in the intake form.
* Fixed: When you close a legal matter after editing the short description, the changes are not saved. This has been fixed.
#### Version 8.7.0 - February 2025
Fixed: Edits made to a matter were not saved when "Close Complete" was selected without saving the matter. This has been fixed.
#### Version 8.5.0 - November 2024
Fixed: The View Legal Matter button in email notifications now opens the matter in the next experience Legal Counsel Center. Previously, it was routing the users to Legal Service Portal.
#### Version 8.4.1 - August 2024
* Changed: The default matter templates were updated to remove the workflow column. You are advised to review matter templates and ensure that these workflows or any of the custom ones that you
have created are removed.
* Fixed:
+ Collaborators were not able to attach documents to matter artifacts.
+ Variable section not displayed for Digital forensics, Matters and Sales request
* Removed:
+ The default matter template was updated to remove the following workflows:
- Legal Privacy Matter for Privacy Review Questionnaire
- Legal Matter for Subpoena
#### Version 8.3.1 - May 2024
* Fixed:
+ Involved party field was not displayed on Legal Matter Task form.
+ Integration with Legal Tracker functionality wasn't working for matters belonging to Privacy Assessment requests.
+ The Variables section for Subpoena & Digital Forensics related matters was not displayed in Legal Counsel Center.
+ Comments added while cancelling a legal matter task were not captured in the activity stream.
+ Security fixes.
#### Version 8.1.5 - January 2024
Security fixes.
#### Version 8.1.4 - November 2023
* New:
+ Integration with Legal Tracker for engagement with outside counsels and to track spend.
+ The legal matter form now supports Outside Counsels and External Matters' related lists, which enable the legal fulfillers to submit outside counsel engagements for Invention
Disclosure and Legal Tracker integration and to view external matter details and track spends. These related lists will be displayed when you have enabled Invention Disclosure or
Legal Tracker integration related features.
* Fixed:
+ Added access controls to restrict access for legal fulfillers to approve records for legal requests.
+ The attachment errors when opening an artifact from the ethics matter are fixed.
+ The Involved Party field is visible on the Matter Task form.
#### Version 8.0.8 - September 2023
Fixed: Matter admin privileges modified to see all necessary data in Counsel Center.
#### Version 8.0.2 - August 2023
New: Configure iManage as an external storage system integration to store documents attached to legal requests and matters.
#### Version 7.0.1 - February 2023
Changed: Made Investigations workflow changes.
#### Version 6.2.7 - January 2023
Changed: Updated permissions for users with the report\_viewer role to view a few reports in the Legal Executive dashboard and Legal Counsel Center landing page.
#### Version 6.2.4 - November 2022
* New:
+ Added a new email notification to be sent to the matter owners when they no longer own the assigned matter.
+ Added Task Configurations based on the new Approval Hub in the Employee Center to include approvals for legal matters, legal matter tasks, artifacts, and legal matter templates.
+ Added the View record button on the legal matter approval page in the Standard Ticket page to open the legal matter record for reference before approving or rejecting it.
+ Added the Microsoft SharePoint external storage option to store documents in the legal matter artifacts when enabled.
* Changed:
+ The Request Details section on the Ethics Matter form is not available when an ethics complaint legal matter is attached as a primary ticket to Universal Request.
+ Updated the legal\_matter\_config role to allow managing matter templates and document templates.
#### Version 6.1.1 - August 2022
* New:
+ External storage for attachments in a legal matter
- Added a new option called "Enable External Storage for attachment" in the Options of the Intake Form with matter type selected.
- Added a new tab "Documents" in the Artifacts form to enable adding and deleting documents to a legal matter artifact, requesting access for users.
- Added a new tab "Document Access" in the Legal Matter form that is visible to users with the matter\_admin role.
- Added the option to request ad hoc approval for a document.
+ Changed:
- When a legal matter is created from a legal request, all attachments in the legal request are copied to the legal matter under a new Artifacts record and shown in the
Documents tab.
- The External Storage tab has been renamed to External Links in the Artifacts form.
- When an existing matter template is updated, any intake forms associated with that matter template are automatically updated to the latest published version.
#### Version 5.0.5 - May 2022
* New:
+ Added a new related list 'Practice area leads' in the Practice Area form to add or remove practice area leads for a legal matter.
+ Added a new related list 'Approver Groups' in the Matter Template form to add or remove user groups to approve legal matter templates.
+ Assignment group change for a legal matter
- Added the option to change the assignment group in a legal matter.
- Added a new option called 'Editable Assignment group in Matter' in the Options of the Intake Form.
+ Collaborator in a legal matter
- Added a new field 'Collaborator' in the Legal Matter form's Details tab to enable the matter owner to add more users to collaborate on the legal matter. The collaborators
will have full access to the matter as the matter owner except for changing assignment group, assignment group permission, and assigned user.
- Added a new module called 'Collaborations' under Legal Matters, which displays a list of all legal matters in which the logged-in user is added as a collaborator.
+ Added a new email notification that will be sent to a user who has been added as a collaborator in a legal matter.
* Removed:
+ Removed the 'Additional collaborators' field from the Legal Matter form's Details tab. Additional collaborators in existing legal matters will show in the 'Watch list' field.
+ Removed the 'Approver group' field from the Matter Template form.
#### Version 4.2.1 - February 2022
* New: Get insight, analyze trends, and drill down into the details of legal matters from the new Legal Executive dashboard, that is installed via Performance Analytics Content Pack for Legal
Service Delivery app.
* Changed: Legal: Matter Management has been renamed Legal Matter Management
#### Version 4.1.4 - December 2021
* New:
+ Added new email notifications for various legal matter actions
+ Added the following new practice area tables that extends Legal Matter table:
- Crime [sn\_lg\_matter\_crime]: Crime practice area related to financial crimes like sanctions, bribery, fraud, etc.
- Real Estate [sn\_lg\_matter\_real\_estate]: Real Estate practice related to commercial real estates, contracts, etc.
- Health, Safety and Environment [sn\_lg\_matter\_health\_safety\_and\_environment]: Health, Safety and Environment practice related to occupational health and safety.
+ Added the Legal Disposition [sn\_lg\_ops\_legal\_disposition] table to store dispositions from a legal matter and can be added to the Legal Matter form as a related list.
+ Enabled approvals related to legal matter and their artifacts on the Employee Center portal.
* Fixed:
+ Fixed an issue where the email notification for a new legal matter was sent to the user who submitted the legal request instead of the request fulfiller who created the legal
matter.
+ Fixed the error that appeared while adding a new checklist item in the Legal Matter Task tab.
#### Version 4.0.4 - September 2021
* New:
+ Added the Assignment group permission field to set permissions for members of the assignment group to read, write, or have no access to a legal matter.
+ Send and receive emails from the Legal Matter and Legal Matter Task form.
* Changed:
+ Attachments in a legal matter or artifact cannot be removed until they have an ad hoc approval record in the Requested state. To remove such attachments, either cancel the ad hoc
approval request or obtain the approval first.
+ When you remove an attachment associated with a legal matter or artifact, it also deletes the associated ad hoc approval records.
#### Version 3.6.1 - June 2021
* New:
+ Adhoc approval for a legal matter or its artifacts from a user or a user group
+ Email notifications enabled for all the practice area tables for legal matters
#### Version 3.5.3 - April 2021
* Changed:
+ Look-up fields for legal matters, phases, and tasks now show their Name instead of Number.
+ URL field on the Artifacts > External Storage form is changed to a text field.
* Fixed: Email notification for Approve/Reject of a legal matter task.
#### Version 3.4.0 - March 2021
* New:
+ Lawyer-client confidentiality– The legal staff can keep internal legal notes separate from the underlying legal request.
+ Matter artifacts– A means to organize legal documents, similar to folders.
+ Matter templates– A means to codify standard operating procedures with the themed Legal task lists by practice area and matter type.
+ Matter task management– Manage legal matter tasks, even those which the non-legal staff would work on.
+ Milestones– Track important legal dates.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-mobile.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-mobile.html | Legal Mobile release notes | Version history for the Legal Mobile on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-mobile.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-mobile.html"><body id="store-rn-esm-legal-mobile"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-mobile" aria-labelledby="title_store-rn-esm-legal-mobile">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-mobile">Legal Mobile release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Mobile on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-mobile__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d594144e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.5.1 - August 2025</dt>
<dd class="dd">Fixed: Added role validation during request assignment to fulfillers.</dd>
<dt class="dt dlterm">Version 5.5.0 - August 2023</dt>
<dd class="dd" id="store-rn-esm-legal-mobile__latest-store-rn-esm-legal-mobile">
<ul class="ul">
<li class="li">Changed: Dark theme support</li>
<li class="li">Fixed: Polaris theme issues</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.3.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Legal Mobile app interfaces now match the <span class="ph">ServiceNow AI Platform</span> application</li>
<li class="li">After configuration, the Artificial Intelligence search works on mobile</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.2.0 - November 2022</dt>
<dd class="dd">
<p class="p">Changed: Streamlined Mobile User Experience with updated themes, colors, icons, and typography.</p>
</dd>
<dt class="dt dlterm">Version 5.1.0 - August 2022</dt>
<dd class="dd">New: Added the Create Legal Request button in the Universal Request page for the routing agents to create a legal request from a universal request to get support from the Legal department.</dd>
<dt class="dt dlterm">Version 5.0.0 - May 2022</dt>
<dd class="dd">Fixed: Minor fixes</dd>
<dt class="dt dlterm">Version 4.0.2 - February 2022</dt>
<dd class="dd">Changed: Legal: Mobile has been renamed Legal Mobile</dd>
<dt class="dt dlterm">Version 4.0.1 - September 2021</dt>
<dd class="dd">Fixed: Minor fixes</dd>
<dt class="dt dlterm">Version 3.3.0 - March 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-esm-legal-mobile__ul_ewr_znk_x4b">
<li class="li">Employees can use the Now Mobile app to submit and track legal requests</li>
<li class="li">Legal department teams can use the Now Agent mobile app to manage legal requests and matters, and approvals</li>
<li class="li">Both applications are native to the iOS and Android operating system</li>
</ul></li>
</ul>
<div class="p">
<ul class="ul" id="store-rn-esm-legal-mobile__ul_uhr_14k_x4b">
<li class="li">Now Mobile and ServiceNow Agent apps can be downloaded on an iOS platform from the Apple App Store or on an Android platform from the Google Play Store.</li>
</ul>
</div>
</dd>
</dl>
</section>
</div>
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} | # Legal Mobile release notes
Version history for the Legal Mobile on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.5.1 - August 2025
Fixed: Added role validation during request assignment to fulfillers.
#### Version 5.5.0 - August 2023
* Changed: Dark theme support
* Fixed: Polaris theme issues
#### Version 5.3.0 - February 2023
* New:
+ Legal Mobile app interfaces now match the ServiceNow AI Platform application
+ After configuration, the Artificial Intelligence search works on mobile
#### Version 5.2.0 - November 2022
Changed: Streamlined Mobile User Experience with updated themes, colors, icons, and typography.
#### Version 5.1.0 - August 2022
New: Added the Create Legal Request button in the Universal Request page for the routing agents to create a legal request from a universal request to get support from the Legal department.
#### Version 5.0.0 - May 2022
Fixed: Minor fixes
#### Version 4.0.2 - February 2022
Changed: Legal: Mobile has been renamed Legal Mobile
#### Version 4.0.1 - September 2021
Fixed: Minor fixes
#### Version 3.3.0 - March 2021
* New:
+ Employees can use the Now Mobile app to submit and track legal requests
+ Legal department teams can use the Now Agent mobile app to manage legal requests and matters, and approvals
+ Both applications are native to the iOS and Android operating system
* Now Mobile and ServiceNow Agent apps can be downloaded on an iOS platform from the Apple App Store or on an Android platform from the Google Play Store.
| ---
title: Legal Mobile release notes
description: Version history for the Legal Mobile on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Mobile release notes
Version history for the Legal Mobile on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.5.1 - August 2025
Fixed: Added role validation during request assignment to fulfillers.
#### Version 5.5.0 - August 2023
* Changed: Dark theme support
* Fixed: Polaris theme issues
#### Version 5.3.0 - February 2023
* New:
+ Legal Mobile app interfaces now match the ServiceNow AI Platform application
+ After configuration, the Artificial Intelligence search works on mobile
#### Version 5.2.0 - November 2022
Changed: Streamlined Mobile User Experience with updated themes, colors, icons, and typography.
#### Version 5.1.0 - August 2022
New: Added the Create Legal Request button in the Universal Request page for the routing agents to create a legal request from a universal request to get support from the Legal department.
#### Version 5.0.0 - May 2022
Fixed: Minor fixes
#### Version 4.0.2 - February 2022
Changed: Legal: Mobile has been renamed Legal Mobile
#### Version 4.0.1 - September 2021
Fixed: Minor fixes
#### Version 3.3.0 - March 2021
* New:
+ Employees can use the Now Mobile app to submit and track legal requests
+ Legal department teams can use the Now Agent mobile app to manage legal requests and matters, and approvals
+ Both applications are native to the iOS and Android operating system
* Now Mobile and ServiceNow Agent apps can be downloaded on an iOS platform from the Apple App Store or on an Android platform from the Google Play Store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-ms-word-addin-servicenow-contracts.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-ms-word-addin-servicenow-contracts.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-ms-word-addin-servicenow-contracts.html | Microsoft Word Add-in for ServiceNow Contracts release notes | Version history for the Microsoft Word Add-in for ServiceNow Contracts application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-ms-word-addin-servicenow-contracts.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-ms-word-addin-servicenow-contracts.html"><body id="store-rn-esm-legal-ms-word-addin-servicenow-contracts"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-ms-word-addin-servicenow-contracts" aria-labelledby="title_store-rn-esm-legal-ms-word-addin-servicenow-contracts">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-ms-word-addin-servicenow-contracts">Microsoft Word Add-in for ServiceNow Contracts release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Microsoft Word Add-in for ServiceNow Contracts application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-ms-word-addin-servicenow-contracts__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d355357e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.3 - November 2023</dt>
<dd class="dd" id="store-rn-esm-legal-ms-word-addin-servicenow-contracts__latest-store-rn-esm-legal-ms-word-addin-servicenow-contracts"><p class="p">Microsoft Word Add-in for ServiceNow Contract Manage pro streamlines the contract authoring and template creation process with real-tinme content controls directly from the Microsoft Word interface. Placeholders can be easily
inserted for contract metadata and signatory along with configurable clauses to help auto-genrate the contract. The add-in supports the Windows and Mac operating systems in addition to the Word desktop and web versions.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-ms-word-addin-servicenow-contracts.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-ms-word-addin-servicenow-contracts.html\"><body id=\"store-rn-esm-legal-ms-word-addin-servicenow-contracts\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-legal-ms-word-addin-servicenow-contracts\" aria-labelledby=\"title_store-rn-esm-legal-ms-word-addin-servicenow-contracts\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-legal-ms-word-addin-servicenow-contracts\">Microsoft Word Add-in for ServiceNow Contracts release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Microsoft Word Add-in for ServiceNow Contracts application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-legal-ms-word-addin-servicenow-contracts__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d355357e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.3 - November 2023</dt>\n <dd class=\"dd\" id=\"store-rn-esm-legal-ms-word-addin-servicenow-contracts__latest-store-rn-esm-legal-ms-word-addin-servicenow-contracts\"><p class=\"p\">Microsoft Word Add-in for ServiceNow Contract Manage pro streamlines the contract authoring and template creation process with real-tinme content controls directly from the Microsoft Word interface. Placeholders can be easily\n inserted for contract metadata and signatory along with configurable clauses to help auto-genrate the contract. The add-in supports the Windows and Mac operating systems in addition to the Word desktop and web versions.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Microsoft Word Add-in for ServiceNow Contracts release notes
Version history for the Microsoft Word Add-in for ServiceNow Contracts application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - November 2023
Microsoft Word Add-in for ServiceNow Contract Manage pro streamlines the contract authoring and template creation process with real-tinme content controls directly from the Microsoft Word interface. Placeholders can be easily
inserted for contract metadata and signatory along with configurable clauses to help auto-genrate the contract. The add-in supports the Windows and Mac operating systems in addition to the Word desktop and web versions.
| ---
title: Microsoft Word Add-in for ServiceNow Contracts release notes
description: Version history for the Microsoft Word Add-in for ServiceNow Contracts
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Microsoft Word Add-in for ServiceNow Contracts release notes
Version history for the Microsoft Word Add-in for ServiceNow Contracts application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - November 2023
Microsoft Word Add-in for ServiceNow Contract Manage pro streamlines the contract authoring and template creation process with real-tinme content controls directly from the Microsoft Word interface. Placeholders can be easily
inserted for contract metadata and signatory along with configurable clauses to help auto-genrate the contract. The add-in supports the Windows and Mac operating systems in addition to the Word desktop and web versions.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-now-assist-contract-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-now-assist-contract-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-now-assist-contract-mgmt.html | Now Assist in Contract Management release notes | Version history for the Now Assist in Contract Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-now-assist-contract-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-now-assist-contract-mgmt.html"><body id="store-rn-esm-legal-now-assist-contract-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-now-assist-contract-mgmt" aria-labelledby="title_store-rn-esm-legal-now-assist-contract-mgmt">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-now-assist-contract-mgmt"><span class="ph">Now Assist</span> in <span class="ph">Contract Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> in <span class="ph">Contract Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-now-assist-contract-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d592318e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">The Manage contract repository agentic workflow is supported with third party LLMs - Azure OpenAI, Anthropic Claude on AWS, and Google Gemini.</li>
<li class="li">Contract analysis and Contract metadata extraction skills are supported with third party LLMs - Azure OpenAI, Anthropic Claude on AWS, and Google Gemini.</li>
<li class="li">In Contract metadata extraction skill, use case mappings can be configured on contract request table.</li>
<li class="li">In Contract analysis skill, use case mappings, clause mappings and expected response mappings can be configured on contract request table.</li>
</ul>
</li>
<li class="li">Changed: Visual improvement in contract analysis skill to display Analyze with Now Assist action with animation.</li>
<li class="li">Fixed: Message has been improved when an ongoing contract analysis is canceled.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.5 - June 2025</dt>
<dd class="dd" id="store-rn-esm-legal-now-assist-contract-mgmt__latest-store-rn-esm-legal-now-assist-contract-mgmt"><ul class="ul">
<li class="li">New: Use the Manage contract repository agentic workflow to improve productivity by autonomously creating milestone reminders for the notice period of contract renewals or the notice period for termination of contract
renewals.</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for metadata extraction.</li>
<li class="li">Create a use case and its associated question groups for contract analysis in the Now Assist Admin console to identify the non-standard and missing clauses in a contract.</li>
<li class="li">Create a clause mapping in the Now Assist Admin console to map question groups of a use case to the active clauses in the clause library to display suggestions for non-standard clauses in a contract.</li>
<li class="li">Create an expected response mapping in the Now Assist Admin console to map questions of a use case to an expected response to identify the non-standard clause in a contract.</li>
<li class="li">Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for contract analysis.</li>
<li class="li">Modify an existing use case by selecting All > Document Intelligence > Document Data Extraction Administration > Use Cases. Note: In this release, creating and editing a use case is not available in the Now Assist
Admin console.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.3 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Use the Manage contract repository agentic workflow to improve productivity by autonomously creating milestone reminders for the notice period of contract renewals or the notice period for termination of contract
renewals.</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Create a use case and its associated fields for contract metadata extraction in the Now Assist Admin console to define the information that you want Now Assist to detect in a signed contract.</li>
<li class="li">Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for metadata extraction.</li>
<li class="li">Create a use case and its associated question groups for contract analysis in the Now Assist Admin console to identify the non-standard and missing clauses in a contract.</li>
<li class="li">Create a clause mapping in the Now Assist Admin console to map question groups of a use case to the active clauses in the clause library to display suggestions for non-standard clauses in a contract.</li>
<li class="li">Create an expected response mapping in the Now Assist Admin console to map questions of a use case to an expected response to identify the non-standard clause in a contract.</li>
<li class="li">Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for contract analysis.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-esm-legal-now-assist-contract-mgmt__ul_a5m_qfq_cfc">
<li class="li">The AI nudge message is not appearing for Group Managers.</li>
<li class="li">The status on AI review tiles does not update in real time when a contract request is canceled.</li>
<li class="li">The "Review extracted metadata" button is visible even when the Contract metadata extraction skill is inactive.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: In Use case mappings for Contract analysis and Metadata extraction, you can now map the use cases to only active contract types.</li>
<li class="li">Fixed: UI improvements</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.9 - December 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">The Non Disclosure Agreement playbook has updated prompts.</li>
<li class="li">The field description has been updated for the Metadata Extraction use case.</li>
</ul>
</li>
<li class="li">Fixed: Now Assist in Contract Management is creating multiple logs instead of one. This has been fixed.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.6 - November 2024</dt>
<dd class="dd">ServiceNow Now Assist in Contract Management provides assisted contract reviews to contract attorneys and metadata extraction on signed contracts. The app enables contract
attorneys to efficiently review contracts with missing or non-standard clauses during the contract review and negotiation stage as per the company's standard playbook.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-now-assist-contract-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-now-assist-contract-mgmt.html\"><body id=\"store-rn-esm-legal-now-assist-contract-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-legal-now-assist-contract-mgmt\" aria-labelledby=\"title_store-rn-esm-legal-now-assist-contract-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-legal-now-assist-contract-mgmt\"><span class=\"ph\">Now Assist</span> in <span class=\"ph\">Contract Management</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist</span> in <span class=\"ph\">Contract Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-legal-now-assist-contract-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d592318e73\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.3.0 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">The Manage contract repository agentic workflow is supported with third party LLMs - Azure OpenAI, Anthropic Claude on AWS, and Google Gemini.</li>\n <li class=\"li\">Contract analysis and Contract metadata extraction skills are supported with third party LLMs - Azure OpenAI, Anthropic Claude on AWS, and Google Gemini.</li>\n <li class=\"li\">In Contract metadata extraction skill, use case mappings can be configured on contract request table.</li>\n <li class=\"li\">In Contract analysis skill, use case mappings, clause mappings and expected response mappings can be configured on contract request table.</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Visual improvement in contract analysis skill to display Analyze with Now Assist action with animation.</li>\n <li class=\"li\">Fixed: Message has been improved when an ongoing contract analysis is canceled.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.5 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-esm-legal-now-assist-contract-mgmt__latest-store-rn-esm-legal-now-assist-contract-mgmt\"><ul class=\"ul\">\n <li class=\"li\">New: Use the Manage contract repository agentic workflow to improve productivity by autonomously creating milestone reminders for the notice period of contract renewals or the notice period for termination of contract\n renewals.</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for metadata extraction.</li>\n <li class=\"li\">Create a use case and its associated question groups for contract analysis in the Now Assist Admin console to identify the non-standard and missing clauses in a contract.</li>\n <li class=\"li\">Create a clause mapping in the Now Assist Admin console to map question groups of a use case to the active clauses in the clause library to display suggestions for non-standard clauses in a contract.</li>\n <li class=\"li\">Create an expected response mapping in the Now Assist Admin console to map questions of a use case to an expected response to identify the non-standard clause in a contract.</li>\n <li class=\"li\">Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for contract analysis.</li>\n <li class=\"li\">Modify an existing use case by selecting All > Document Intelligence > Document Data Extraction Administration > Use Cases. Note: In this release, creating and editing a use case is not available in the Now Assist\n Admin console.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.3 - May 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Use the Manage contract repository agentic workflow to improve productivity by autonomously creating milestone reminders for the notice period of contract renewals or the notice period for termination of contract\n renewals.</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Create a use case and its associated fields for contract metadata extraction in the Now Assist Admin console to define the information that you want Now Assist to detect in a signed contract.</li>\n <li class=\"li\">Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for metadata extraction.</li>\n <li class=\"li\">Create a use case and its associated question groups for contract analysis in the Now Assist Admin console to identify the non-standard and missing clauses in a contract.</li>\n <li class=\"li\">Create a clause mapping in the Now Assist Admin console to map question groups of a use case to the active clauses in the clause library to display suggestions for non-standard clauses in a contract.</li>\n <li class=\"li\">Create an expected response mapping in the Now Assist Admin console to map questions of a use case to an expected response to identify the non-standard clause in a contract.</li>\n <li class=\"li\">Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for contract analysis.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-esm-legal-now-assist-contract-mgmt__ul_a5m_qfq_cfc\">\n <li class=\"li\">The AI nudge message is not appearing for Group Managers.</li>\n <li class=\"li\">The status on AI review tiles does not update in real time when a contract request is canceled.</li>\n <li class=\"li\">The "Review extracted metadata" button is visible even when the Contract metadata extraction skill is inactive.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: In Use case mappings for Contract analysis and Metadata extraction, you can now map the use cases to only active contract types.</li>\n <li class=\"li\">Fixed: UI improvements</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.9 - December 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">The Non Disclosure Agreement playbook has updated prompts.</li>\n <li class=\"li\">The field description has been updated for the Metadata Extraction use case.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Now Assist in Contract Management is creating multiple logs instead of one. This has been fixed.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - November 2024</dt>\n <dd class=\"dd\">ServiceNow Now Assist in Contract Management provides assisted contract reviews to contract attorneys and metadata extraction on signed contracts. The app enables contract\n attorneys to efficiently review contracts with missing or non-standard clauses during the contract review and negotiation stage as per the company's standard playbook.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Now Assist in Contract Management release notes
Version history for the Now Assist in Contract Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
* New:
+ The Manage contract repository agentic workflow is supported with third party LLMs - Azure OpenAI, Anthropic Claude on AWS, and Google Gemini.
+ Contract analysis and Contract metadata extraction skills are supported with third party LLMs - Azure OpenAI, Anthropic Claude on AWS, and Google Gemini.
+ In Contract metadata extraction skill, use case mappings can be configured on contract request table.
+ In Contract analysis skill, use case mappings, clause mappings and expected response mappings can be configured on contract request table.
* Changed: Visual improvement in contract analysis skill to display Analyze with Now Assist action with animation.
* Fixed: Message has been improved when an ongoing contract analysis is canceled.
#### Version 1.2.5 - June 2025
* New: Use the Manage contract repository agentic workflow to improve productivity by autonomously creating milestone reminders for the notice period of contract renewals or the notice period for termination of contract
renewals.
* Changed:
+ Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for metadata extraction.
+ Create a use case and its associated question groups for contract analysis in the Now Assist Admin console to identify the non-standard and missing clauses in a contract.
+ Create a clause mapping in the Now Assist Admin console to map question groups of a use case to the active clauses in the clause library to display suggestions for non-standard clauses in a contract.
+ Create an expected response mapping in the Now Assist Admin console to map questions of a use case to an expected response to identify the non-standard clause in a contract.
+ Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for contract analysis.
+ Modify an existing use case by selecting All > Document Intelligence > Document Data Extraction Administration > Use Cases. Note: In this release, creating and editing a use case is not available in the Now Assist
Admin console.
#### Version 1.2.3 - May 2025
* New: Use the Manage contract repository agentic workflow to improve productivity by autonomously creating milestone reminders for the notice period of contract renewals or the notice period for termination of contract
renewals.
* Changed:
+ Create a use case and its associated fields for contract metadata extraction in the Now Assist Admin console to define the information that you want Now Assist to detect in a signed contract.
+ Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for metadata extraction.
+ Create a use case and its associated question groups for contract analysis in the Now Assist Admin console to identify the non-standard and missing clauses in a contract.
+ Create a clause mapping in the Now Assist Admin console to map question groups of a use case to the active clauses in the clause library to display suggestions for non-standard clauses in a contract.
+ Create an expected response mapping in the Now Assist Admin console to map questions of a use case to an expected response to identify the non-standard clause in a contract.
+ Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for contract analysis.
* Fixed:
+ The AI nudge message is not appearing for Group Managers.
+ The status on AI review tiles does not update in real time when a contract request is canceled.
+ The "Review extracted metadata" button is visible even when the Contract metadata extraction skill is inactive.
#### Version 1.1.0 - February 2025
* Changed: In Use case mappings for Contract analysis and Metadata extraction, you can now map the use cases to only active contract types.
* Fixed: UI improvements
#### Version 1.0.9 - December 2024
* Changed:
+ The Non Disclosure Agreement playbook has updated prompts.
+ The field description has been updated for the Metadata Extraction use case.
* Fixed: Now Assist in Contract Management is creating multiple logs instead of one. This has been fixed.
#### Version 1.0.6 - November 2024
ServiceNow Now Assist in Contract Management provides assisted contract reviews to contract attorneys and metadata extraction on signed contracts. The app enables contract
attorneys to efficiently review contracts with missing or non-standard clauses during the contract review and negotiation stage as per the company's standard playbook.
| ---
title: Now Assist in Contract Management release notes
description: Version history for the Now Assist in Contract Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Now Assist in Contract Management release notes
Version history for the Now Assist in Contract Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
* New:
+ The Manage contract repository agentic workflow is supported with third party LLMs - Azure OpenAI, Anthropic Claude on AWS, and Google Gemini.
+ Contract analysis and Contract metadata extraction skills are supported with third party LLMs - Azure OpenAI, Anthropic Claude on AWS, and Google Gemini.
+ In Contract metadata extraction skill, use case mappings can be configured on contract request table.
+ In Contract analysis skill, use case mappings, clause mappings and expected response mappings can be configured on contract request table.
* Changed: Visual improvement in contract analysis skill to display Analyze with Now Assist action with animation.
* Fixed: Message has been improved when an ongoing contract analysis is canceled.
#### Version 1.2.5 - June 2025
* New: Use the Manage contract repository agentic workflow to improve productivity by autonomously creating milestone reminders for the notice period of contract renewals or the notice period for termination of contract
renewals.
* Changed:
+ Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for metadata extraction.
+ Create a use case and its associated question groups for contract analysis in the Now Assist Admin console to identify the non-standard and missing clauses in a contract.
+ Create a clause mapping in the Now Assist Admin console to map question groups of a use case to the active clauses in the clause library to display suggestions for non-standard clauses in a contract.
+ Create an expected response mapping in the Now Assist Admin console to map questions of a use case to an expected response to identify the non-standard clause in a contract.
+ Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for contract analysis.
+ Modify an existing use case by selecting All > Document Intelligence > Document Data Extraction Administration > Use Cases. Note: In this release, creating and editing a use case is not available in the Now Assist
Admin console.
#### Version 1.2.3 - May 2025
* New: Use the Manage contract repository agentic workflow to improve productivity by autonomously creating milestone reminders for the notice period of contract renewals or the notice period for termination of contract
renewals.
* Changed:
+ Create a use case and its associated fields for contract metadata extraction in the Now Assist Admin console to define the information that you want Now Assist to detect in a signed contract.
+ Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for metadata extraction.
+ Create a use case and its associated question groups for contract analysis in the Now Assist Admin console to identify the non-standard and missing clauses in a contract.
+ Create a clause mapping in the Now Assist Admin console to map question groups of a use case to the active clauses in the clause library to display suggestions for non-standard clauses in a contract.
+ Create an expected response mapping in the Now Assist Admin console to map questions of a use case to an expected response to identify the non-standard clause in a contract.
+ Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for contract analysis.
* Fixed:
+ The AI nudge message is not appearing for Group Managers.
+ The status on AI review tiles does not update in real time when a contract request is canceled.
+ The "Review extracted metadata" button is visible even when the Contract metadata extraction skill is inactive.
#### Version 1.1.0 - February 2025
* Changed: In Use case mappings for Contract analysis and Metadata extraction, you can now map the use cases to only active contract types.
* Fixed: UI improvements
#### Version 1.0.9 - December 2024
* Changed:
+ The Non Disclosure Agreement playbook has updated prompts.
+ The field description has been updated for the Metadata Extraction use case.
* Fixed: Now Assist in Contract Management is creating multiple logs instead of one. This has been fixed.
#### Version 1.0.6 - November 2024
ServiceNow Now Assist in Contract Management provides assisted contract reviews to contract attorneys and metadata extraction on signed contracts. The app enables contract
attorneys to efficiently review contracts with missing or non-standard clauses during the contract review and negotiation stage as per the company's standard playbook.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-obligation-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-obligation-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-obligation-mgmt.html | Obligation Management release notes | Version history for the Obligation Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-obligation-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-obligation-mgmt.html"><body id="store-rn-esm-legal-obligation-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-obligation-mgmt" aria-labelledby="title_store-rn-esm-legal-obligation-mgmt">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-obligation-mgmt">Obligation Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Obligation Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-obligation-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d232882e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.4.1 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: <ul class="ul">
<li class="li">Enhanced all listing pages in contract workspace to support presentation list.</li>
<li class="li">Added required RCA and cross scope to support presentation list.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.1 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-obligation-mgmt__latest-store-rn-esm-legal-obligation-mgmt">Fixed: Unable to submit a new obligation from the contract repository record for a signed contract. This has been fixed.</dd>
<dt class="dt dlterm">Version 1.2.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">The due date of an obligation task could be set before the start date and after the end date of the obligation record.</li>
<li class="li">An incorrect validation message appeared in Adhoc obligation record when a future start date and end date are selected.</li>
<li class="li">UI improvements.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.2 - November 2024</dt>
<dd class="dd">Contract Obligation Management enables effective oversight of contractual responsibilities, whether contracts are based on own paper or third-party documents. These contracts, often
unstructured, define the obligations of the parties involved. This application helps identify and monitor these obligations to ensure their timely fulfillment. Failure to meet obligations on time may result in revenue loss, cost
overruns, non-performance, non-compliance, reputational damage, or penalties for the contracting parties.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-obligation-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-obligation-mgmt.html\"><body id=\"store-rn-esm-legal-obligation-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-legal-obligation-mgmt\" aria-labelledby=\"title_store-rn-esm-legal-obligation-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-legal-obligation-mgmt\">Obligation Management release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Obligation Management application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-legal-obligation-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d232882e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.4.1 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">Enhanced all listing pages in contract workspace to support presentation list.</li>\n <li class=\"li\">Added required RCA and cross scope to support presentation list.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-esm-legal-obligation-mgmt__latest-store-rn-esm-legal-obligation-mgmt\">Fixed: Unable to submit a new obligation from the contract repository record for a signed contract. This has been fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">The due date of an obligation task could be set before the start date and after the end date of the obligation record.</li>\n <li class=\"li\">An incorrect validation message appeared in Adhoc obligation record when a future start date and end date are selected.</li>\n <li class=\"li\">UI improvements.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - November 2024</dt>\n <dd class=\"dd\">Contract Obligation Management enables effective oversight of contractual responsibilities, whether contracts are based on own paper or third-party documents. These contracts, often\n unstructured, define the obligations of the parties involved. This application helps identify and monitor these obligations to ensure their timely fulfillment. Failure to meet obligations on time may result in revenue loss, cost\n overruns, non-performance, non-compliance, reputational damage, or penalties for the contracting parties.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Obligation Management release notes
Version history for the Obligation Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.1 - August 2025
* Changed:
+ Enhanced all listing pages in contract workspace to support presentation list.
+ Added required RCA and cross scope to support presentation list.
#### Version 1.3.1 - May 2025
Fixed: Unable to submit a new obligation from the contract repository record for a signed contract. This has been fixed.
#### Version 1.2.0 - February 2025
* Fixed:
+ The due date of an obligation task could be set before the start date and after the end date of the obligation record.
+ An incorrect validation message appeared in Adhoc obligation record when a future start date and end date are selected.
+ UI improvements.
#### Version 1.0.2 - November 2024
Contract Obligation Management enables effective oversight of contractual responsibilities, whether contracts are based on own paper or third-party documents. These contracts, often
unstructured, define the obligations of the parties involved. This application helps identify and monitor these obligations to ensure their timely fulfillment. Failure to meet obligations on time may result in revenue loss, cost
overruns, non-performance, non-compliance, reputational damage, or penalties for the contracting parties.
| ---
title: Obligation Management release notes
description: Version history for the Obligation Management application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Obligation Management release notes
Version history for the Obligation Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.1 - August 2025
* Changed:
+ Enhanced all listing pages in contract workspace to support presentation list.
+ Added required RCA and cross scope to support presentation list.
#### Version 1.3.1 - May 2025
Fixed: Unable to submit a new obligation from the contract repository record for a signed contract. This has been fixed.
#### Version 1.2.0 - February 2025
* Fixed:
+ The due date of an obligation task could be set before the start date and after the end date of the obligation record.
+ An incorrect validation message appeared in Adhoc obligation record when a future start date and end date are selected.
+ UI improvements.
#### Version 1.0.2 - November 2024
Contract Obligation Management enables effective oversight of contractual responsibilities, whether contracts are based on own paper or third-party documents. These contracts, often
unstructured, define the obligations of the parties involved. This application helps identify and monitor these obligations to ensure their timely fulfillment. Failure to meet obligations on time may result in revenue loss, cost
overruns, non-performance, non-compliance, reputational damage, or penalties for the contracting parties.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-practice-apps-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-practice-apps-core.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-practice-apps-core.html | Legal Practice Apps Core release notes | Version history for the Legal Practice Apps Core on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-practice-apps-core.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-practice-apps-core.html"><body id="store-rn-esm-legal-practice-apps-core"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-practice-apps-core" aria-labelledby="title_store-rn-esm-legal-practice-apps-core">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-practice-apps-core">Legal Practice Apps Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Practice Apps Core on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-practice-apps-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d135366e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.2 - February 2023</dt>
<dd class="dd" id="store-rn-esm-legal-practice-apps-core__latest-store-rn-esm-legal-practice-apps-core"><p class="p">Legal Practice App Core is a pre-requisite app for all legal practice applications included with
a valid Legal Service Delivery License.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Legal Practice Apps Core release notes
Version history for the Legal Practice Apps Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - February 2023
Legal Practice App Core is a pre-requisite app for all legal practice applications included with
a valid Legal Service Delivery License.
| ---
title: Legal Practice Apps Core release notes
description: Version history for the Legal Practice Apps Core on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Practice Apps Core release notes
Version history for the Legal Practice Apps Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - February 2023
Legal Practice App Core is a pre-requisite app for all legal practice applications included with
a valid Legal Service Delivery License.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-request-management.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-request-management.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-request-management.html | Legal Request Management release notes | Version history for the Legal Request Management on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-request-management.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-request-management.html"><body id="store-rn-esm-legal-request-management"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-request-management" aria-labelledby="title_store-rn-esm-legal-request-management">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-request-management">Legal Request Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Request Management on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-request-management__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d122533e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 9.0.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">The Interview Details section was incorrectly displayed even when the matter type was set to Data Collection. This issue has been fixed.</li>
<li class="li">The description field was not displayed by default available for the category table. This issue has been fixed.</li>
<li class="li">For a submitted request in Employee Center, the Request details tab was displayed twice. This issue has been fixed.</li>
<li class="li">When a user deletes an attachment from a Legal Request record, the worknote was updated indicating the attachment was deleted even when the deletion did not actually occur. This issue has been fixed.</li>
<li class="li">The signature type could not be modified when the request is in new, draft or work in progress. This issue has been fixed.</li>
<li class="li">The user and group filter was not working correctly for Initiate Approval. This issue has been fixed.</li>
<li class="li">Security issues.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.11.3 - July 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-request-management__ul_k2z_hv3_xfc">
<li class="li">Fixed:<ul class="ul" id="store-rn-esm-legal-request-management__ul_szz_3v3_xfc">
<li class="li">ACL issues</li>
<li class="li">Issue that caused a query range error to appear when navigating away from Matters - Unassigned, Matters - All, Matter tasks - All, and Artifacts - All list in the Legal Counsel Center after running the Writer
audit script</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.11.1 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-request-management__latest-store-rn-esm-legal-request-management">
<ul class="ul">
<li class="li">Changed: Improved icons for Legal Service Delivery applications for improved space utilization in the intake forms.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">For a legal request, the "Contract request" tab is not displayed. This issue has been fixed.</li>
<li class="li">In Core UI, when a legal request is transferred to another practice area, activity stream has comments that are duplicated.</li>
<li class="li">Customize the Legal Request form layout by removing Legal Request Variable Editor and save it. Open the form layout again, the request details and notes sections is also removed. This issue has been fixed</li>
<li class="li">Activity stream displayed irrelevant messages when an Non_disclosure agreement was submitted with a contract document. This has been fixed.</li>
<li class="li">Security issues</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.9.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">When a legal request is transferred to Contracts, the fulfiller is unable to edit the variable fields and submit the request. The Submit button is now not available for the fulfillers and the fulfiller can
only select Send to requester when a legal request is transferred to Contracts.</li>
<li class="li">In Predictive Intelligence for Legal Service Delivery, failure to retrain a solution definition after editing. This has been fixed.</li>
<li class="li">UI issues</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.8.4 - December 2024</dt>
<dd class="dd">Fixed: The activity stream does not log the changes done to the Priority field of a Gifts & entertainment request. This has been fixed.</dd>
<dt class="dt dlterm">Version 8.7.2 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">The View Request link in the email notifications for Legal Service Delivery directs the user to Legal Counsel Center Classic even when the new Legal Counsel Center is installed. It has been fixed now.</li>
<li class="li">The type field in the setup related for Content Review was not displaying any values. This is now fixed.</li>
<li class="li">Security fixes</li>
<li class="li">Performance improvements</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.5.3 - October 2024</dt>
<dd class="dd">Fixed: For Non-disclosure Agreement and Third-party contract review request, legal fulfiller is unable to upload a file when creating a new revision after working on change
request.</dd>
<dt class="dt dlterm">Version 8.6.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">When you have installed Legal Request Management application only, you were not able to open legal request. This was because it has references to legal matter and matter template record.</li>
<li class="li">When you edit the description of a legal content review request, the changes made to the description were not displayed on the request when opened in Legal Service Portal.</li>
<li class="li">Cannot upload documents in a legal request when using iManage as an external storage.</li>
<li class="li">When adding a legal request to an existing matter, the add to existing matter pop-up doesn't list of available matters.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.5.0 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: Updated UI labels.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">When SharePoint is used as an external storage, an "Error uploading" error occurred when uploading an attachment to a legal request. This is now fixed.</li>
<li class="li">When transferring a third-party contract request to General Legal Request category, the Legal Request was successfully updated as Cancelled. However, the associated contract request remained in New state. This
is now fixed.</li>
<li class="li">The field to select an existing matter in the Add to an existing matter pop-up was missing. This is now fixed.</li>
<li class="li">The Variables section in the Legal Request form in Legal Counsel Center was not displayed. This is now fixed.</li>
<li class="li">Third party contract revision upload to external storage failed when the default system language is set other than English. This is now fixed.</li>
<li class="li">Counsel Assist on Legal Counsel Center wasn't showing any information as the table configuration was not existing.</li>
<li class="li">Security fixes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.2.3 - March 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Legal Counsel Center Workspace does not display variables.</li>
<li class="li">Failure to upload document when the default system language is set to any value other than English.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.1.3 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Access to files and folders on iManage is provided while creating a legal matter and assigning it to a user group for Subpoena matters</li>
<li class="li">Values for Practice Area and Assignment group field are available</li>
<li class="li">A new document on a legal request with external storage can be attached</li>
<li class="li">File upload from the Legal Counsel Center to iManage is available</li>
<li class="li">Uploading of attachments can be done for SharePoint integrated requests in respective folders</li>
<li class="li">Updates to fields on the Legal Counsel Center (Next Experience and Classic) are saved when closing a request</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.0.10 - September 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">iManage:<ul class="ul">
<li class="li">File upload failing from the Legal Counsel Center</li>
<li class="li">Error in processing document access is not processing other permissions requests</li>
<li class="li">Permissions are not getting synced to iManage</li>
<li class="li">When creating a legal matter and assigning it to a user group, the users do not get access to the files and folders on iManage for Subpoena matter</li>
</ul></li>
<li class="li">Error when the legal configurer is trying to remove the template from the intake form</li>
<li class="li">Unable to attach new document on Legal request with external storage</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.0.5 - August 2023</dt>
<dd class="dd">New: Configure iManage as an external storage system integration to store documents attached to legal requests and matters.</dd>
<dt class="dt dlterm">Version 7.1.11 - June 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">New Record Producers are not automatically displayed in the ESC portal when new customers install Legal Content Review and Legal Simple Privacy.</li>
<li class="li">When the Simple Contracts application is not installed, the Legal Request Ticket Page tabs are not visible.</li>
<li class="li">ACL Bypass via "transfer_request" UI Page in Legal Simple Contracts.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 7.1.6 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: An incorrect legal request can be transferred to a different practice area or category by the fulfillers when the request is in a new or assigned state</li>
<li class="li">Changed:<ul class="ul">
<li class="li">The legal privacy assessment request functionality has been moved from Legal Request Management to the new application Legal Simple Privacy > (sn_lg_privacy)</li>
<li class="li">The legal content review request functionality is moved from Legal Request Management to the new application Legal Content Review (sn_lg_cont_review)</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 7.0.3 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: A Legal Request can be Closed or Cancelled with Matters still in Work in Progress state.</li>
<li class="li">Fixed: Fixed an issue that displayed a message to close all matters while close completing the requests when there are no matters associated to the request.</li>
<li class="li">Removed: Removed the Approval To-dos widgets as they are not required in the system.</li>
</ul></dd>
<dt class="dt dlterm">Version 6.2.12 - January 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-esm-legal-request-management__ul_hq5_s4b_mxb">
<li class="li">Changed: Updated permissions for users with the report_viewer role to view a few reports in the Legal Executive dashboard and Legal Counsel Center landing page.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-esm-legal-request-management__ul_dz5_t4b_mxb">
<li class="li">Fixed an issue in Legal Counsel Center where the email details were not showing up in the Activities stream.</li>
<li class="li">Fixed an issue where a legal request created from a new intake form did not display the intake form's configured items.</li>
<li class="li">Fixed a cross-scope error that appeared while opening the Response Template Configurations module under Legal Administration.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.2.5 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-request-management__ul_qnh_x43_hvb">
<li class="li">Attachments deleted from a legal request are recorded as comments in the Activities.</li>
<li class="li">Added the Edit in Catalog Builder button on the Record Producer form to enable editing of the record producer in Catalog Builder.</li>
<li class="li">Added Configurations based on the new Approval Hub in the Employee Center to include approvals for legal requests and documents and attachments in legal requests.</li>
<li class="li">Enabled AI Search in the Legal Service Portal.</li>
<li class="li">Added Response Templates so that legal fulfillers can use reusable text in the work notes, comments, emails, or chats to communicate with stakeholders while working on legal requests.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-esm-legal-request-management__ul_qbg_y43_hvb">
<li class="li">Access to attachments in the legal requests is removed for the admins.</li>
<li class="li">Access to all email notifications related to legal requests or legal matters is removed for the admins.</li>
<li class="li">Updated icons for the base system record producers.</li>
<li class="li">There is a 15-minute increase in upgrade time due to table modifications for customers.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.2 - September 2022</dt>
<dd class="dd">Fixed: Fixed an issue where signed legal contracts were not uploading to the configured external storage.</dd>
<dt class="dt dlterm">Version 6.1.1 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:</li>
<li class="li"><ul class="ul">
<li class="li">Integration of legal requests with Universal Request to provide a seamless experience for fulfilling requests across the organization.</li>
<li class="li">Added an email notification sent to the legal fulfillers when the ad hoc approvals are approved or rejected by the approver. If there are collaborators in the legal request, they are CC'd in the email.</li>
<li class="li">Added Legal Integration properties to configure integrations for Legal Service Delivery apps.</li>
</ul></li>
<li class="li">Changed: <ul class="ul" id="store-rn-esm-legal-request-management__ul_sb3_pt1_h5b">
<li class="li">Increased the file size limit of OneDrive external storage to upload attachments.</li>
<li class="li">Updated the Conflict of Interest and Stock Preclearance legal request types so that, when the requests are closed, the Closed by field is filled with a user ID as follows: <ul class="ul" id="store-rn-esm-legal-request-management__ul_tb3_pt1_h5b">
<li class="li">Approver's ID when the legal request is approved or rejected.</li>
<li class="li">Legal fulfiller's ID when the legal request is canceled by the fulfiller.</li>
<li class="li">Practice area lead's ID when the legal request is auto-approved.</li>
</ul></li>
<li class="li">Updated conditions to include Universal Request-related exceptions when sending email notifications to requesters.</li>
<li class="li">Updated the email notification to send it to both the previous and new assignees on a legal request when the Assigned to field is updated with a new user.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.5 - May 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added a new 'Practice area leads' related list in the Practice Area form to add or remove practice area leads for a legal request.</li>
<li class="li">Assignment group change in a legal request:<ul class="ul">
<li class="li">Added the option to change the assignment group in a legal request.</li>
<li class="li">Added a new option called 'Editable Assignment group in Request' in the Options of the Intake Form.</li>
</ul></li>
<li class="li">Collaborating on a legal request: <ul class="ul">
<li class="li">Added a new field 'Collaborator' in the Legal Request form's Details tab to enable the legal fulfiller to add more users to collaborate on the legal request. The collaborators will have full access to
the request as the legal fulfiller except for changing assignment group, assignment group permission, and assigned user.</li>
<li class="li">Added a new module called 'Collaborations' under Legal Requests, which displays a list of all legal requests in which the logged-in user is added as a collaborator.</li>
<li class="li">Added a new email notification that will be sent to a user who has been added as a collaborator in a legal request.</li>
</ul></li>
<li class="li"><p class="p">External storage for attachments in a legal request:</p>
<ul class="ul">
<li class="li">Added a new option called 'Enable External Storage for attachment' in the Options of the Intake Form.</li>
<li class="li">Added a new 'Documents' tab in the Legal Request form to enable adding and deleting documents to a legal request, requesting access for users.</li>
<li class="li">Added a new 'Document Access' tab in the Legal Request form that is visible to the assigned user, practice area lead, and group manager. The fulfiller can revoke access for any user.</li>
<li class="li">Added a scheduled job that syncs permissions for users to allow them access to documents of a legal request saved in external storage folders.</li>
<li class="li">Added a scheduled job for admins to upload failed documents again after fixing any issues.</li>
<li class="li">Added option to request ad hoc approval for a document.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-esm-legal-request-management__ul_c42_1df_jtb">
<li class="li">Updated legal request email notifications to include in the CC field, the collaborators added to a legal request.</li>
<li class="li">Updated the Standard Ticket page to show the collaborator-related changes in the legal request in the Activity stream.</li>
<li class="li">Updated granular delegation functionality to meet the user criteria of the delegation rule while adding duties for a delegate.</li>
<li class="li">Removed: Removed the Practice area lead field from the Practice Area form.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.2.2 - February 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-esm-legal-request-management__ul_o1x_zkv_jsb">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-request-management__ul_w3c_1lv_jsb">
<li class="li">Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service Delivery app, enables general counsel and practice area leads to get insight, analyze trends, and drill
down into the details of legal requests.</li>
<li class="li">Delegation of legal duties relating to legal requests, legal matters, legal matter tasks, and approvals to another user by legal fulfillers during period of absence.</li>
<li class="li">Granular delegation to choose specific services for the delegation. This needs instalallation and setting the Granular Delegation app.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-esm-legal-request-management__ul_grn_1lv_jsb">
<li class="li">Legal: Request Management has been renamed Legal Request Management</li>
<li class="li">Legal Dashboard module in the Application Navigator is renamed Legal Dashboards if you install the Performance Analytics Content Pack for Legal Service Delivery app.</li>
</ul></li>
<li class="li">Removed: Remove the assignment_group column from Practice Area table</li>
</ul></dd>
<dt class="dt dlterm">Version 4.1.9 - December 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-esm-legal-request-management__ul_zwv_2vc_wrb">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-request-management__ul_pdw_gvc_wrb">
<li class="li">Added new email notifications for various legal request actions</li>
<li class="li">Added the following new practice area tables that extend the Legal Request table:<ul class="ul" id="store-rn-esm-legal-request-management__ul_xs5_kvc_wrb">
<li class="li">Crime [sn_lg_ops_crime]: Crime practice area related to financial crimes like sanctions, bribery, fraud, etc.</li>
<li class="li">Real Estate [sn_lg_ops_real_estate]: Real Estate practice related to commercial real estates, contracts, etc.</li>
<li class="li">Health, Safety and Environment [sn_lg_ops_health_safety_and_environment]: Health, Safety and Environment practice related to occupational health and safety.</li>
</ul></li>
<li class="li">Added the Assignment group permission field to set permissions for assignment group members to read, write, or have no access to a legal request.</li>
<li class="li">Added the Approvals tab in the Standard Ticket page, enabling requesters to see the approvals associated with their legal requests. View the relevant information in Employee Center under My To-Do's to make an
approval decision.</li>
<li class="li">Added the Legal Disposition [sn_lg_ops_legal_disposition] table to store dispositions for a legal request and can be added to the Legal Request form as a related list.</li>
<li class="li">Added the Active check box in the Subcategory form.</li>
<li class="li">Enabled approvals related to legal requests and their attachments on the Employee Center portal.</li>
<li class="li">Configure multiple electronic signature and external storage providers and use them based on different conditions.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-esm-legal-request-management__ul_hn2_nvc_wrb">
<li class="li">Legal integrations to add external storage and electronic signature providers has been updated to support multiple electronic signature and external storage providers at the same time.</li>
<li class="li">The external storage workflow for storing legal documents have been renamed and updated:<ul class="ul" id="store-rn-esm-legal-request-management__ul_zqy_nvc_wrb">
<li class="li">Legal External Storage Core - Box</li>
<li class="li">Legal External Storage Core - Google Drive</li>
<li class="li">Legal External Storage Core - OneDrive</li>
</ul></li>
<li class="li">Updated external storage subflows to be used with any other flows to store any legal documents in an external storage system.</li>
<li class="li">The core electronic signature workflows for e-signing of legal documents have been renamed and updated:<ul class="ul" id="store-rn-esm-legal-request-management__ul_ajl_pvc_wrb">
<li class="li">Electronic Signature Core - DocuSign</li>
<li class="li">Electronic Signature Core – AdobeSign</li>
</ul></li>
<li class="li">The core electronic signature workflows for e-signing of Non-disclosure Agreement (NDA) documents have been renamed and updated:<ul class="ul" id="store-rn-esm-legal-request-management__ul_dpy_qvc_wrb">
<li class="li">NDA Signature Flows</li>
<li class="li">NDA Electronic Signature (Dynamic Flow)</li>
<li class="li">NDA Electronic Signature - DocuSign</li>
<li class="li">NDA Electronic Signature - AdobeSign</li>
</ul></li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-rn-esm-legal-request-management__ul_pdj_svc_wrb">
<li class="li">Removed the Edit button in the Subcategories related list on the Intake Form.</li>
<li class="li">All existing electronic signature and external storage workflows have been removed and replaced with the new modular workflows.</li>
<li class="li">The Legal External Apps [sn_lg_ops_external_configuration] table has been deprecated to replace the new tables for Legal Integration - External Storage [sn_lg_ops_integration_external_storage] and Electronic
Signature [sn_lg_ops_integration_esignature]. These tables extend the Legal Integration [sn_lg_ops_integration_core] table.</li>
</ul></li>
<li class="li">Fixed: Fixed an issue where the legal requests created on behalf of the logged-in user were not showing up in the Self Service > My Requests list.</li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.6 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-esm-legal-request-management__ul_rml_3rx_wqb">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-request-management__ul_dvn_3rx_wqb">
<li class="li">Request legal services related to digital forensics from Employee Center portal.</li>
<li class="li">Requesters can reopen a request if they re not satisfied with the resolution given by the legal team.</li>
<li class="li">The Legal Matters tab on the Standard Ticket page added to view legal matters associated with a legal request.</li>
<li class="li">Ability to send and receive emails while working on legal requests from within the Legal Counsel Center.</li>
<li class="li">Predefined options for configuring the intake forms, such as reopening a legal request or a legal matter, ad hoc approvals. These predefined options enable you to change the default behavior of legal requests
and legal matters based on your business needs.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-esm-legal-request-management__ul_mdk_krx_wqb">
<li class="li">Attachments in a legal request cannot be removed until they have an ad hoc approval record in the Requested state. To remove such attachments, either cancel the ad hoc approval request or obtain the approval
first.</li>
<li class="li">When you remove an attachment associated with a legal request, it also deletes the associated ad hoc approval records.</li>
</ul></li>
<li class="li">Removed: The <span class="ph uicontrol">Condition</span> field has been removed from the External Apps Configuration form.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.6.2 - June 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-esm-legal-request-management__ul_wty_q4b_dpb">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-request-management__ul_ehb_x1t_wpb">
<li class="li">Adhoc approval for a legal request or its attachments from a user or a user group</li>
<li class="li">Email notifications enabled for all the practice area tables for legal requests</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.5.4 - April 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-esm-legal-request-management__ul_a3x_v1t_wpb">
<li class="li">New: <ul class="ul" id="store-rn-esm-legal-request-management__ul_b3x_v1t_wpb">
<li class="li">On cancellation of a legal request, the associated Flow Designer flow is aborted and any pending approvals for the request are cancelled.</li>
<li class="li">Accessibility improvements made for widgets used in Request and Matter in the Legal Service Portal, and they are now WCAG2.1 AA compliant.</li>
<li class="li">An email notification is sent to the requester and users in the Watchlist when a comment is posted in a legal request.</li>
</ul></li>
<li class="li">Fixed: The issue with the Short Description field on the Legal Request form not being editable.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.4.2 - March 2021</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-esm-legal-request-management__ul_e4g_cl1_w4b">
<li class="li">Configurable intake forms for different types of legal requests</li>
<li class="li">Automated routing based on defined rules and SLA's</li>
<li class="li">Legal Knowledge Base</li>
<li class="li">Reports and dashboards</li>
<li class="li">Plug-in support with Employee Service Center</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-request-management.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-request-management.html\"><body id=\"store-rn-esm-legal-request-management\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-legal-request-management\" aria-labelledby=\"title_store-rn-esm-legal-request-management\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-legal-request-management\">Legal Request Management release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Legal Request Management on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-legal-request-management__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d122533e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 9.0.0 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">The Interview Details section was incorrectly displayed even when the matter type was set to Data Collection. This issue has been fixed.</li>\n <li class=\"li\">The description field was not displayed by default available for the category table. This issue has been fixed.</li>\n <li class=\"li\">For a submitted request in Employee Center, the Request details tab was displayed twice. This issue has been fixed.</li>\n <li class=\"li\">When a user deletes an attachment from a Legal Request record, the worknote was updated indicating the attachment was deleted even when the deletion did not actually occur. This issue has been fixed.</li>\n <li class=\"li\">The signature type could not be modified when the request is in new, draft or work in progress. This issue has been fixed.</li>\n <li class=\"li\">The user and group filter was not working correctly for Initiate Approval. This issue has been fixed.</li>\n <li class=\"li\">Security issues.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.11.3 - July 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_k2z_hv3_xfc\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_szz_3v3_xfc\">\n <li class=\"li\">ACL issues</li>\n <li class=\"li\">Issue that caused a query range error to appear when navigating away from Matters - Unassigned, Matters - All, Matter tasks - All, and Artifacts - All list in the Legal Counsel Center after running the Writer\n audit script</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.11.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-esm-legal-request-management__latest-store-rn-esm-legal-request-management\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Improved icons for Legal Service Delivery applications for improved space utilization in the intake forms.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">For a legal request, the "Contract request" tab is not displayed. This issue has been fixed.</li>\n <li class=\"li\">In Core UI, when a legal request is transferred to another practice area, activity stream has comments that are duplicated.</li>\n <li class=\"li\">Customize the Legal Request form layout by removing Legal Request Variable Editor and save it. Open the form layout again, the request details and notes sections is also removed. This issue has been fixed</li>\n <li class=\"li\">Activity stream displayed irrelevant messages when an Non_disclosure agreement was submitted with a contract document. This has been fixed.</li>\n <li class=\"li\">Security issues</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.9.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">When a legal request is transferred to Contracts, the fulfiller is unable to edit the variable fields and submit the request. The Submit button is now not available for the fulfillers and the fulfiller can\n only select Send to requester when a legal request is transferred to Contracts.</li>\n <li class=\"li\">In Predictive Intelligence for Legal Service Delivery, failure to retrain a solution definition after editing. This has been fixed.</li>\n <li class=\"li\">UI issues</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.8.4 - December 2024</dt>\n <dd class=\"dd\">Fixed: The activity stream does not log the changes done to the Priority field of a Gifts & entertainment request. This has been fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.7.2 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">The View Request link in the email notifications for Legal Service Delivery directs the user to Legal Counsel Center Classic even when the new Legal Counsel Center is installed. It has been fixed now.</li>\n <li class=\"li\">The type field in the setup related for Content Review was not displaying any values. This is now fixed.</li>\n <li class=\"li\">Security fixes</li>\n <li class=\"li\">Performance improvements</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.5.3 - October 2024</dt>\n <dd class=\"dd\">Fixed: For Non-disclosure Agreement and Third-party contract review request, legal fulfiller is unable to upload a file when creating a new revision after working on change\n request.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.6.0 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">When you have installed Legal Request Management application only, you were not able to open legal request. This was because it has references to legal matter and matter template record.</li>\n <li class=\"li\">When you edit the description of a legal content review request, the changes made to the description were not displayed on the request when opened in Legal Service Portal.</li>\n <li class=\"li\">Cannot upload documents in a legal request when using iManage as an external storage.</li>\n <li class=\"li\">When adding a legal request to an existing matter, the add to existing matter pop-up doesn't list of available matters.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.5.0 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: Updated UI labels.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">When SharePoint is used as an external storage, an "Error uploading" error occurred when uploading an attachment to a legal request. This is now fixed.</li>\n <li class=\"li\">When transferring a third-party contract request to General Legal Request category, the Legal Request was successfully updated as Cancelled. However, the associated contract request remained in New state. This\n is now fixed.</li>\n <li class=\"li\">The field to select an existing matter in the Add to an existing matter pop-up was missing. This is now fixed.</li>\n <li class=\"li\">The Variables section in the Legal Request form in Legal Counsel Center was not displayed. This is now fixed.</li>\n <li class=\"li\">Third party contract revision upload to external storage failed when the default system language is set other than English. This is now fixed.</li>\n <li class=\"li\">Counsel Assist on Legal Counsel Center wasn't showing any information as the table configuration was not existing.</li>\n <li class=\"li\">Security fixes.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.2.3 - March 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Legal Counsel Center Workspace does not display variables.</li>\n <li class=\"li\">Failure to upload document when the default system language is set to any value other than English.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.3 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Access to files and folders on iManage is provided while creating a legal matter and assigning it to a user group for Subpoena matters</li>\n <li class=\"li\">Values for Practice Area and Assignment group field are available</li>\n <li class=\"li\">A new document on a legal request with external storage can be attached</li>\n <li class=\"li\">File upload from the Legal Counsel Center to iManage is available</li>\n <li class=\"li\">Uploading of attachments can be done for SharePoint integrated requests in respective folders</li>\n <li class=\"li\">Updates to fields on the Legal Counsel Center (Next Experience and Classic) are saved when closing a request</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.10 - September 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">iManage:<ul class=\"ul\">\n <li class=\"li\">File upload failing from the Legal Counsel Center</li>\n <li class=\"li\">Error in processing document access is not processing other permissions requests</li>\n <li class=\"li\">Permissions are not getting synced to iManage</li>\n <li class=\"li\">When creating a legal matter and assigning it to a user group, the users do not get access to the files and folders on iManage for Subpoena matter</li>\n </ul></li>\n <li class=\"li\">Error when the legal configurer is trying to remove the template from the intake form</li>\n <li class=\"li\">Unable to attach new document on Legal request with external storage</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.5 - August 2023</dt>\n <dd class=\"dd\">New: Configure iManage as an external storage system integration to store documents attached to legal requests and matters.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.11 - June 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">New Record Producers are not automatically displayed in the ESC portal when new customers install Legal Content Review and Legal Simple Privacy.</li>\n <li class=\"li\">When the Simple Contracts application is not installed, the Legal Request Ticket Page tabs are not visible.</li>\n <li class=\"li\">ACL Bypass via "transfer_request" UI Page in Legal Simple Contracts.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.6 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: An incorrect legal request can be transferred to a different practice area or category by the fulfillers when the request is in a new or assigned state</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">The legal privacy assessment request functionality has been moved from Legal Request Management to the new application Legal Simple Privacy > (sn_lg_privacy)</li>\n <li class=\"li\">The legal content review request functionality is moved from Legal Request Management to the new application Legal Content Review (sn_lg_cont_review)</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.3 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: A Legal Request can be Closed or Cancelled with Matters still in Work in Progress state.</li>\n <li class=\"li\">Fixed: Fixed an issue that displayed a message to close all matters while close completing the requests when there are no matters associated to the request.</li>\n <li class=\"li\">Removed: Removed the Approval To-dos widgets as they are not required in the system.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.2.12 - January 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_hq5_s4b_mxb\">\n <li class=\"li\">Changed: Updated permissions for users with the report_viewer role to view a few reports in the Legal Executive dashboard and Legal Counsel Center landing page.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_dz5_t4b_mxb\">\n <li class=\"li\">Fixed an issue in Legal Counsel Center where the email details were not showing up in the Activities stream.</li>\n <li class=\"li\">Fixed an issue where a legal request created from a new intake form did not display the intake form's configured items.</li>\n <li class=\"li\">Fixed a cross-scope error that appeared while opening the Response Template Configurations module under Legal Administration.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.2.5 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_qnh_x43_hvb\">\n <li class=\"li\">Attachments deleted from a legal request are recorded as comments in the Activities.</li>\n <li class=\"li\">Added the Edit in Catalog Builder button on the Record Producer form to enable editing of the record producer in Catalog Builder.</li>\n <li class=\"li\">Added Configurations based on the new Approval Hub in the Employee Center to include approvals for legal requests and documents and attachments in legal requests.</li>\n <li class=\"li\">Enabled AI Search in the Legal Service Portal.</li>\n <li class=\"li\">Added Response Templates so that legal fulfillers can use reusable text in the work notes, comments, emails, or chats to communicate with stakeholders while working on legal requests.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_qbg_y43_hvb\">\n <li class=\"li\">Access to attachments in the legal requests is removed for the admins.</li>\n <li class=\"li\">Access to all email notifications related to legal requests or legal matters is removed for the admins.</li>\n <li class=\"li\">Updated icons for the base system record producers.</li>\n <li class=\"li\">There is a 15-minute increase in upgrade time due to table modifications for customers.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.2 - September 2022</dt>\n <dd class=\"dd\">Fixed: Fixed an issue where signed legal contracts were not uploading to the configured external storage.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.1 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:</li>\n <li class=\"li\"><ul class=\"ul\">\n <li class=\"li\">Integration of legal requests with Universal Request to provide a seamless experience for fulfilling requests across the organization.</li>\n <li class=\"li\">Added an email notification sent to the legal fulfillers when the ad hoc approvals are approved or rejected by the approver. If there are collaborators in the legal request, they are CC'd in the email.</li>\n <li class=\"li\">Added Legal Integration properties to configure integrations for Legal Service Delivery apps.</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_sb3_pt1_h5b\">\n <li class=\"li\">Increased the file size limit of OneDrive external storage to upload attachments.</li>\n <li class=\"li\">Updated the Conflict of Interest and Stock Preclearance legal request types so that, when the requests are closed, the Closed by field is filled with a user ID as follows: <ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_tb3_pt1_h5b\">\n <li class=\"li\">Approver's ID when the legal request is approved or rejected.</li>\n <li class=\"li\">Legal fulfiller's ID when the legal request is canceled by the fulfiller.</li>\n <li class=\"li\">Practice area lead's ID when the legal request is auto-approved.</li>\n </ul></li>\n <li class=\"li\">Updated conditions to include Universal Request-related exceptions when sending email notifications to requesters.</li>\n <li class=\"li\">Updated the email notification to send it to both the previous and new assignees on a legal request when the Assigned to field is updated with a new user.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.5 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added a new 'Practice area leads' related list in the Practice Area form to add or remove practice area leads for a legal request.</li>\n <li class=\"li\">Assignment group change in a legal request:<ul class=\"ul\">\n <li class=\"li\">Added the option to change the assignment group in a legal request.</li>\n <li class=\"li\">Added a new option called 'Editable Assignment group in Request' in the Options of the Intake Form.</li>\n </ul></li>\n <li class=\"li\">Collaborating on a legal request: <ul class=\"ul\">\n <li class=\"li\">Added a new field 'Collaborator' in the Legal Request form's Details tab to enable the legal fulfiller to add more users to collaborate on the legal request. The collaborators will have full access to\n the request as the legal fulfiller except for changing assignment group, assignment group permission, and assigned user.</li>\n <li class=\"li\">Added a new module called 'Collaborations' under Legal Requests, which displays a list of all legal requests in which the logged-in user is added as a collaborator.</li>\n <li class=\"li\">Added a new email notification that will be sent to a user who has been added as a collaborator in a legal request.</li>\n </ul></li>\n <li class=\"li\"><p class=\"p\">External storage for attachments in a legal request:</p>\n <ul class=\"ul\">\n <li class=\"li\">Added a new option called 'Enable External Storage for attachment' in the Options of the Intake Form.</li>\n <li class=\"li\">Added a new 'Documents' tab in the Legal Request form to enable adding and deleting documents to a legal request, requesting access for users.</li>\n <li class=\"li\">Added a new 'Document Access' tab in the Legal Request form that is visible to the assigned user, practice area lead, and group manager. The fulfiller can revoke access for any user.</li>\n <li class=\"li\">Added a scheduled job that syncs permissions for users to allow them access to documents of a legal request saved in external storage folders.</li>\n <li class=\"li\">Added a scheduled job for admins to upload failed documents again after fixing any issues.</li>\n <li class=\"li\">Added option to request ad hoc approval for a document.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_c42_1df_jtb\">\n <li class=\"li\">Updated legal request email notifications to include in the CC field, the collaborators added to a legal request.</li>\n <li class=\"li\">Updated the Standard Ticket page to show the collaborator-related changes in the legal request in the Activity stream.</li>\n <li class=\"li\">Updated granular delegation functionality to meet the user criteria of the delegation rule while adding duties for a delegate.</li>\n <li class=\"li\">Removed: Removed the Practice area lead field from the Practice Area form.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.2 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_o1x_zkv_jsb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_w3c_1lv_jsb\">\n <li class=\"li\">Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service Delivery app, enables general counsel and practice area leads to get insight, analyze trends, and drill\n down into the details of legal requests.</li>\n <li class=\"li\">Delegation of legal duties relating to legal requests, legal matters, legal matter tasks, and approvals to another user by legal fulfillers during period of absence.</li>\n <li class=\"li\">Granular delegation to choose specific services for the delegation. This needs instalallation and setting the Granular Delegation app.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_grn_1lv_jsb\">\n <li class=\"li\">Legal: Request Management has been renamed Legal Request Management</li>\n <li class=\"li\">Legal Dashboard module in the Application Navigator is renamed Legal Dashboards if you install the Performance Analytics Content Pack for Legal Service Delivery app.</li>\n </ul></li>\n <li class=\"li\">Removed: Remove the assignment_group column from Practice Area table</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.9 - December 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_zwv_2vc_wrb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_pdw_gvc_wrb\">\n <li class=\"li\">Added new email notifications for various legal request actions</li>\n <li class=\"li\">Added the following new practice area tables that extend the Legal Request table:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_xs5_kvc_wrb\">\n <li class=\"li\">Crime [sn_lg_ops_crime]: Crime practice area related to financial crimes like sanctions, bribery, fraud, etc.</li>\n <li class=\"li\">Real Estate [sn_lg_ops_real_estate]: Real Estate practice related to commercial real estates, contracts, etc.</li>\n <li class=\"li\">Health, Safety and Environment [sn_lg_ops_health_safety_and_environment]: Health, Safety and Environment practice related to occupational health and safety.</li>\n </ul></li>\n <li class=\"li\">Added the Assignment group permission field to set permissions for assignment group members to read, write, or have no access to a legal request.</li>\n <li class=\"li\">Added the Approvals tab in the Standard Ticket page, enabling requesters to see the approvals associated with their legal requests. View the relevant information in Employee Center under My To-Do's to make an\n approval decision.</li>\n <li class=\"li\">Added the Legal Disposition [sn_lg_ops_legal_disposition] table to store dispositions for a legal request and can be added to the Legal Request form as a related list.</li>\n <li class=\"li\">Added the Active check box in the Subcategory form.</li>\n <li class=\"li\">Enabled approvals related to legal requests and their attachments on the Employee Center portal.</li>\n <li class=\"li\">Configure multiple electronic signature and external storage providers and use them based on different conditions.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_hn2_nvc_wrb\">\n <li class=\"li\">Legal integrations to add external storage and electronic signature providers has been updated to support multiple electronic signature and external storage providers at the same time.</li>\n <li class=\"li\">The external storage workflow for storing legal documents have been renamed and updated:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_zqy_nvc_wrb\">\n <li class=\"li\">Legal External Storage Core - Box</li>\n <li class=\"li\">Legal External Storage Core - Google Drive</li>\n <li class=\"li\">Legal External Storage Core - OneDrive</li>\n </ul></li>\n <li class=\"li\">Updated external storage subflows to be used with any other flows to store any legal documents in an external storage system.</li>\n <li class=\"li\">The core electronic signature workflows for e-signing of legal documents have been renamed and updated:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_ajl_pvc_wrb\">\n <li class=\"li\">Electronic Signature Core - DocuSign</li>\n <li class=\"li\">Electronic Signature Core – AdobeSign</li>\n </ul></li>\n <li class=\"li\">The core electronic signature workflows for e-signing of Non-disclosure Agreement (NDA) documents have been renamed and updated:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_dpy_qvc_wrb\">\n <li class=\"li\">NDA Signature Flows</li>\n <li class=\"li\">NDA Electronic Signature (Dynamic Flow)</li>\n <li class=\"li\">NDA Electronic Signature - DocuSign</li>\n <li class=\"li\">NDA Electronic Signature - AdobeSign</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_pdj_svc_wrb\">\n <li class=\"li\">Removed the Edit button in the Subcategories related list on the Intake Form.</li>\n <li class=\"li\">All existing electronic signature and external storage workflows have been removed and replaced with the new modular workflows.</li>\n <li class=\"li\">The Legal External Apps [sn_lg_ops_external_configuration] table has been deprecated to replace the new tables for Legal Integration - External Storage [sn_lg_ops_integration_external_storage] and Electronic\n Signature [sn_lg_ops_integration_esignature]. These tables extend the Legal Integration [sn_lg_ops_integration_core] table.</li>\n </ul></li>\n <li class=\"li\">Fixed: Fixed an issue where the legal requests created on behalf of the logged-in user were not showing up in the Self Service > My Requests list.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.6 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_rml_3rx_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_dvn_3rx_wqb\">\n <li class=\"li\">Request legal services related to digital forensics from Employee Center portal.</li>\n <li class=\"li\">Requesters can reopen a request if they re not satisfied with the resolution given by the legal team.</li>\n <li class=\"li\">The Legal Matters tab on the Standard Ticket page added to view legal matters associated with a legal request.</li>\n <li class=\"li\">Ability to send and receive emails while working on legal requests from within the Legal Counsel Center.</li>\n <li class=\"li\">Predefined options for configuring the intake forms, such as reopening a legal request or a legal matter, ad hoc approvals. These predefined options enable you to change the default behavior of legal requests\n and legal matters based on your business needs.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_mdk_krx_wqb\">\n <li class=\"li\">Attachments in a legal request cannot be removed until they have an ad hoc approval record in the Requested state. To remove such attachments, either cancel the ad hoc approval request or obtain the approval\n first.</li>\n <li class=\"li\">When you remove an attachment associated with a legal request, it also deletes the associated ad hoc approval records.</li>\n </ul></li>\n <li class=\"li\">Removed: The <span class=\"ph uicontrol\">Condition</span> field has been removed from the External Apps Configuration form.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.2 - June 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_wty_q4b_dpb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_ehb_x1t_wpb\">\n <li class=\"li\">Adhoc approval for a legal request or its attachments from a user or a user group</li>\n <li class=\"li\">Email notifications enabled for all the practice area tables for legal requests</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.4 - April 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_a3x_v1t_wpb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_b3x_v1t_wpb\">\n <li class=\"li\">On cancellation of a legal request, the associated Flow Designer flow is aborted and any pending approvals for the request are cancelled.</li>\n <li class=\"li\">Accessibility improvements made for widgets used in Request and Matter in the Legal Service Portal, and they are now WCAG2.1 AA compliant.</li>\n <li class=\"li\">An email notification is sent to the requester and users in the Watchlist when a comment is posted in a legal request.</li>\n </ul></li>\n <li class=\"li\">Fixed: The issue with the Short Description field on the Legal Request form not being editable.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.2 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-esm-legal-request-management__ul_e4g_cl1_w4b\">\n <li class=\"li\">Configurable intake forms for different types of legal requests</li>\n <li class=\"li\">Automated routing based on defined rules and SLA's</li>\n <li class=\"li\">Legal Knowledge Base</li>\n <li class=\"li\">Reports and dashboards</li>\n <li class=\"li\">Plug-in support with Employee Service Center</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Legal Request Management release notes
Version history for the Legal Request Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.0 - August 2025
* Fixed:
+ The Interview Details section was incorrectly displayed even when the matter type was set to Data Collection. This issue has been fixed.
+ The description field was not displayed by default available for the category table. This issue has been fixed.
+ For a submitted request in Employee Center, the Request details tab was displayed twice. This issue has been fixed.
+ When a user deletes an attachment from a Legal Request record, the worknote was updated indicating the attachment was deleted even when the deletion did not actually occur. This issue has been fixed.
+ The signature type could not be modified when the request is in new, draft or work in progress. This issue has been fixed.
+ The user and group filter was not working correctly for Initiate Approval. This issue has been fixed.
+ Security issues.
#### Version 8.11.3 - July 2025
* Fixed:
+ ACL issues
+ Issue that caused a query range error to appear when navigating away from Matters - Unassigned, Matters - All, Matter tasks - All, and Artifacts - All list in the Legal Counsel Center after running the Writer
audit script
#### Version 8.11.1 - May 2025
* Changed: Improved icons for Legal Service Delivery applications for improved space utilization in the intake forms.
* Fixed:
+ For a legal request, the "Contract request" tab is not displayed. This issue has been fixed.
+ In Core UI, when a legal request is transferred to another practice area, activity stream has comments that are duplicated.
+ Customize the Legal Request form layout by removing Legal Request Variable Editor and save it. Open the form layout again, the request details and notes sections is also removed. This issue has been fixed
+ Activity stream displayed irrelevant messages when an Non\_disclosure agreement was submitted with a contract document. This has been fixed.
+ Security issues
#### Version 8.9.0 - February 2025
* Fixed:
+ When a legal request is transferred to Contracts, the fulfiller is unable to edit the variable fields and submit the request. The Submit button is now not available for the fulfillers and the fulfiller can
only select Send to requester when a legal request is transferred to Contracts.
+ In Predictive Intelligence for Legal Service Delivery, failure to retrain a solution definition after editing. This has been fixed.
+ UI issues
#### Version 8.8.4 - December 2024
Fixed: The activity stream does not log the changes done to the Priority field of a Gifts & entertainment request. This has been fixed.
#### Version 8.7.2 - November 2024
* Fixed:
+ The View Request link in the email notifications for Legal Service Delivery directs the user to Legal Counsel Center Classic even when the new Legal Counsel Center is installed. It has been fixed now.
+ The type field in the setup related for Content Review was not displaying any values. This is now fixed.
+ Security fixes
+ Performance improvements
#### Version 8.5.3 - October 2024
Fixed: For Non-disclosure Agreement and Third-party contract review request, legal fulfiller is unable to upload a file when creating a new revision after working on change
request.
#### Version 8.6.0 - August 2024
* Fixed:
+ When you have installed Legal Request Management application only, you were not able to open legal request. This was because it has references to legal matter and matter template record.
+ When you edit the description of a legal content review request, the changes made to the description were not displayed on the request when opened in Legal Service Portal.
+ Cannot upload documents in a legal request when using iManage as an external storage.
+ When adding a legal request to an existing matter, the add to existing matter pop-up doesn't list of available matters.
#### Version 8.5.0 - May 2024
* Changed: Updated UI labels.
* Fixed:
+ When SharePoint is used as an external storage, an "Error uploading" error occurred when uploading an attachment to a legal request. This is now fixed.
+ When transferring a third-party contract request to General Legal Request category, the Legal Request was successfully updated as Cancelled. However, the associated contract request remained in New state. This
is now fixed.
+ The field to select an existing matter in the Add to an existing matter pop-up was missing. This is now fixed.
+ The Variables section in the Legal Request form in Legal Counsel Center was not displayed. This is now fixed.
+ Third party contract revision upload to external storage failed when the default system language is set other than English. This is now fixed.
+ Counsel Assist on Legal Counsel Center wasn't showing any information as the table configuration was not existing.
+ Security fixes.
#### Version 8.2.3 - March 2024
* Fixed:
+ Legal Counsel Center Workspace does not display variables.
+ Failure to upload document when the default system language is set to any value other than English.
#### Version 8.1.3 - November 2023
* Fixed:
+ Access to files and folders on iManage is provided while creating a legal matter and assigning it to a user group for Subpoena matters
+ Values for Practice Area and Assignment group field are available
+ A new document on a legal request with external storage can be attached
+ File upload from the Legal Counsel Center to iManage is available
+ Uploading of attachments can be done for SharePoint integrated requests in respective folders
+ Updates to fields on the Legal Counsel Center (Next Experience and Classic) are saved when closing a request
#### Version 8.0.10 - September 2023
* Fixed:
+ iManage:
- File upload failing from the Legal Counsel Center
- Error in processing document access is not processing other permissions requests
- Permissions are not getting synced to iManage
- When creating a legal matter and assigning it to a user group, the users do not get access to the files and folders on iManage for Subpoena matter
+ Error when the legal configurer is trying to remove the template from the intake form
+ Unable to attach new document on Legal request with external storage
#### Version 8.0.5 - August 2023
New: Configure iManage as an external storage system integration to store documents attached to legal requests and matters.
#### Version 7.1.11 - June 2023
* Fixed:
+ New Record Producers are not automatically displayed in the ESC portal when new customers install Legal Content Review and Legal Simple Privacy.
+ When the Simple Contracts application is not installed, the Legal Request Ticket Page tabs are not visible.
+ ACL Bypass via "transfer\_request" UI Page in Legal Simple Contracts.
#### Version 7.1.6 - May 2023
* New: An incorrect legal request can be transferred to a different practice area or category by the fulfillers when the request is in a new or assigned state
* Changed:
+ The legal privacy assessment request functionality has been moved from Legal Request Management to the new application Legal Simple Privacy > (sn\_lg\_privacy)
+ The legal content review request functionality is moved from Legal Request Management to the new application Legal Content Review (sn\_lg\_cont\_review)
#### Version 7.0.3 - February 2023
* Changed: A Legal Request can be Closed or Cancelled with Matters still in Work in Progress state.
* Fixed: Fixed an issue that displayed a message to close all matters while close completing the requests when there are no matters associated to the request.
* Removed: Removed the Approval To-dos widgets as they are not required in the system.
#### Version 6.2.12 - January 2023
* Changed: Updated permissions for users with the report\_viewer role to view a few reports in the Legal Executive dashboard and Legal Counsel Center landing page.
* Fixed:
+ Fixed an issue in Legal Counsel Center where the email details were not showing up in the Activities stream.
+ Fixed an issue where a legal request created from a new intake form did not display the intake form's configured items.
+ Fixed a cross-scope error that appeared while opening the Response Template Configurations module under Legal Administration.
#### Version 6.2.5 - November 2022
* New:
+ Attachments deleted from a legal request are recorded as comments in the Activities.
+ Added the Edit in Catalog Builder button on the Record Producer form to enable editing of the record producer in Catalog Builder.
+ Added Configurations based on the new Approval Hub in the Employee Center to include approvals for legal requests and documents and attachments in legal requests.
+ Enabled AI Search in the Legal Service Portal.
+ Added Response Templates so that legal fulfillers can use reusable text in the work notes, comments, emails, or chats to communicate with stakeholders while working on legal requests.
* Changed:
+ Access to attachments in the legal requests is removed for the admins.
+ Access to all email notifications related to legal requests or legal matters is removed for the admins.
+ Updated icons for the base system record producers.
+ There is a 15-minute increase in upgrade time due to table modifications for customers.
#### Version 6.1.2 - September 2022
Fixed: Fixed an issue where signed legal contracts were not uploading to the configured external storage.
#### Version 6.1.1 - August 2022
* New:
* + Integration of legal requests with Universal Request to provide a seamless experience for fulfilling requests across the organization.
+ Added an email notification sent to the legal fulfillers when the ad hoc approvals are approved or rejected by the approver. If there are collaborators in the legal request, they are CC'd in the email.
+ Added Legal Integration properties to configure integrations for Legal Service Delivery apps.
* Changed:
+ Increased the file size limit of OneDrive external storage to upload attachments.
+ Updated the Conflict of Interest and Stock Preclearance legal request types so that, when the requests are closed, the Closed by field is filled with a user ID as follows:
- Approver's ID when the legal request is approved or rejected.
- Legal fulfiller's ID when the legal request is canceled by the fulfiller.
- Practice area lead's ID when the legal request is auto-approved.
+ Updated conditions to include Universal Request-related exceptions when sending email notifications to requesters.
+ Updated the email notification to send it to both the previous and new assignees on a legal request when the Assigned to field is updated with a new user.
#### Version 5.0.5 - May 2022
* New:
+ Added a new 'Practice area leads' related list in the Practice Area form to add or remove practice area leads for a legal request.
+ Assignment group change in a legal request:
- Added the option to change the assignment group in a legal request.
- Added a new option called 'Editable Assignment group in Request' in the Options of the Intake Form.
+ Collaborating on a legal request:
- Added a new field 'Collaborator' in the Legal Request form's Details tab to enable the legal fulfiller to add more users to collaborate on the legal request. The collaborators will have full access to
the request as the legal fulfiller except for changing assignment group, assignment group permission, and assigned user.
- Added a new module called 'Collaborations' under Legal Requests, which displays a list of all legal requests in which the logged-in user is added as a collaborator.
- Added a new email notification that will be sent to a user who has been added as a collaborator in a legal request.
+ External storage for attachments in a legal request:
- Added a new option called 'Enable External Storage for attachment' in the Options of the Intake Form.
- Added a new 'Documents' tab in the Legal Request form to enable adding and deleting documents to a legal request, requesting access for users.
- Added a new 'Document Access' tab in the Legal Request form that is visible to the assigned user, practice area lead, and group manager. The fulfiller can revoke access for any user.
- Added a scheduled job that syncs permissions for users to allow them access to documents of a legal request saved in external storage folders.
- Added a scheduled job for admins to upload failed documents again after fixing any issues.
- Added option to request ad hoc approval for a document.
* Changed:
+ Updated legal request email notifications to include in the CC field, the collaborators added to a legal request.
+ Updated the Standard Ticket page to show the collaborator-related changes in the legal request in the Activity stream.
+ Updated granular delegation functionality to meet the user criteria of the delegation rule while adding duties for a delegate.
+ Removed: Removed the Practice area lead field from the Practice Area form.
#### Version 4.2.2 - February 2022
* New:
+ Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service Delivery app, enables general counsel and practice area leads to get insight, analyze trends, and drill
down into the details of legal requests.
+ Delegation of legal duties relating to legal requests, legal matters, legal matter tasks, and approvals to another user by legal fulfillers during period of absence.
+ Granular delegation to choose specific services for the delegation. This needs instalallation and setting the Granular Delegation app.
* Changed:
+ Legal: Request Management has been renamed Legal Request Management
+ Legal Dashboard module in the Application Navigator is renamed Legal Dashboards if you install the Performance Analytics Content Pack for Legal Service Delivery app.
* Removed: Remove the assignment\_group column from Practice Area table
#### Version 4.1.9 - December 2021
* New:
+ Added new email notifications for various legal request actions
+ Added the following new practice area tables that extend the Legal Request table:
- Crime [sn\_lg\_ops\_crime]: Crime practice area related to financial crimes like sanctions, bribery, fraud, etc.
- Real Estate [sn\_lg\_ops\_real\_estate]: Real Estate practice related to commercial real estates, contracts, etc.
- Health, Safety and Environment [sn\_lg\_ops\_health\_safety\_and\_environment]: Health, Safety and Environment practice related to occupational health and safety.
+ Added the Assignment group permission field to set permissions for assignment group members to read, write, or have no access to a legal request.
+ Added the Approvals tab in the Standard Ticket page, enabling requesters to see the approvals associated with their legal requests. View the relevant information in Employee Center under My To-Do's to make an
approval decision.
+ Added the Legal Disposition [sn\_lg\_ops\_legal\_disposition] table to store dispositions for a legal request and can be added to the Legal Request form as a related list.
+ Added the Active check box in the Subcategory form.
+ Enabled approvals related to legal requests and their attachments on the Employee Center portal.
+ Configure multiple electronic signature and external storage providers and use them based on different conditions.
* Changed:
+ Legal integrations to add external storage and electronic signature providers has been updated to support multiple electronic signature and external storage providers at the same time.
+ The external storage workflow for storing legal documents have been renamed and updated:
- Legal External Storage Core - Box
- Legal External Storage Core - Google Drive
- Legal External Storage Core - OneDrive
+ Updated external storage subflows to be used with any other flows to store any legal documents in an external storage system.
+ The core electronic signature workflows for e-signing of legal documents have been renamed and updated:
- Electronic Signature Core - DocuSign
- Electronic Signature Core – AdobeSign
+ The core electronic signature workflows for e-signing of Non-disclosure Agreement (NDA) documents have been renamed and updated:
- NDA Signature Flows
- NDA Electronic Signature (Dynamic Flow)
- NDA Electronic Signature - DocuSign
- NDA Electronic Signature - AdobeSign
* Removed:
+ Removed the Edit button in the Subcategories related list on the Intake Form.
+ All existing electronic signature and external storage workflows have been removed and replaced with the new modular workflows.
+ The Legal External Apps [sn\_lg\_ops\_external\_configuration] table has been deprecated to replace the new tables for Legal Integration - External Storage [sn\_lg\_ops\_integration\_external\_storage] and Electronic
Signature [sn\_lg\_ops\_integration\_esignature]. These tables extend the Legal Integration [sn\_lg\_ops\_integration\_core] table.
* Fixed: Fixed an issue where the legal requests created on behalf of the logged-in user were not showing up in the Self Service > My Requests list.
#### Version 4.0.6 - September 2021
* New:
+ Request legal services related to digital forensics from Employee Center portal.
+ Requesters can reopen a request if they re not satisfied with the resolution given by the legal team.
+ The Legal Matters tab on the Standard Ticket page added to view legal matters associated with a legal request.
+ Ability to send and receive emails while working on legal requests from within the Legal Counsel Center.
+ Predefined options for configuring the intake forms, such as reopening a legal request or a legal matter, ad hoc approvals. These predefined options enable you to change the default behavior of legal requests
and legal matters based on your business needs.
* Changed:
+ Attachments in a legal request cannot be removed until they have an ad hoc approval record in the Requested state. To remove such attachments, either cancel the ad hoc approval request or obtain the approval
first.
+ When you remove an attachment associated with a legal request, it also deletes the associated ad hoc approval records.
* Removed: The Condition field has been removed from the External Apps Configuration form.
#### Version 3.6.2 - June 2021
* New:
+ Adhoc approval for a legal request or its attachments from a user or a user group
+ Email notifications enabled for all the practice area tables for legal requests
#### Version 3.5.4 - April 2021
* New:
+ On cancellation of a legal request, the associated Flow Designer flow is aborted and any pending approvals for the request are cancelled.
+ Accessibility improvements made for widgets used in Request and Matter in the Legal Service Portal, and they are now WCAG2.1 AA compliant.
+ An email notification is sent to the requester and users in the Watchlist when a comment is posted in a legal request.
* Fixed: The issue with the Short Description field on the Legal Request form not being editable.
#### Version 3.4.2 - March 2021
* New:
+ Configurable intake forms for different types of legal requests
+ Automated routing based on defined rules and SLA's
+ Legal Knowledge Base
+ Reports and dashboards
+ Plug-in support with Employee Service Center
| ---
title: Legal Request Management release notes
description: Version history for the Legal Request Management on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Request Management release notes
Version history for the Legal Request Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.0 - August 2025
* Fixed:
+ The Interview Details section was incorrectly displayed even when the matter type was set to Data Collection. This issue has been fixed.
+ The description field was not displayed by default available for the category table. This issue has been fixed.
+ For a submitted request in Employee Center, the Request details tab was displayed twice. This issue has been fixed.
+ When a user deletes an attachment from a Legal Request record, the worknote was updated indicating the attachment was deleted even when the deletion did not actually occur. This issue has been fixed.
+ The signature type could not be modified when the request is in new, draft or work in progress. This issue has been fixed.
+ The user and group filter was not working correctly for Initiate Approval. This issue has been fixed.
+ Security issues.
#### Version 8.11.3 - July 2025
* Fixed:
+ ACL issues
+ Issue that caused a query range error to appear when navigating away from Matters - Unassigned, Matters - All, Matter tasks - All, and Artifacts - All list in the Legal Counsel Center after running the Writer
audit script
#### Version 8.11.1 - May 2025
* Changed: Improved icons for Legal Service Delivery applications for improved space utilization in the intake forms.
* Fixed:
+ For a legal request, the "Contract request" tab is not displayed. This issue has been fixed.
+ In Core UI, when a legal request is transferred to another practice area, activity stream has comments that are duplicated.
+ Customize the Legal Request form layout by removing Legal Request Variable Editor and save it. Open the form layout again, the request details and notes sections is also removed. This issue has been fixed
+ Activity stream displayed irrelevant messages when an Non\_disclosure agreement was submitted with a contract document. This has been fixed.
+ Security issues
#### Version 8.9.0 - February 2025
* Fixed:
+ When a legal request is transferred to Contracts, the fulfiller is unable to edit the variable fields and submit the request. The Submit button is now not available for the fulfillers and the fulfiller can
only select Send to requester when a legal request is transferred to Contracts.
+ In Predictive Intelligence for Legal Service Delivery, failure to retrain a solution definition after editing. This has been fixed.
+ UI issues
#### Version 8.8.4 - December 2024
Fixed: The activity stream does not log the changes done to the Priority field of a Gifts & entertainment request. This has been fixed.
#### Version 8.7.2 - November 2024
* Fixed:
+ The View Request link in the email notifications for Legal Service Delivery directs the user to Legal Counsel Center Classic even when the new Legal Counsel Center is installed. It has been fixed now.
+ The type field in the setup related for Content Review was not displaying any values. This is now fixed.
+ Security fixes
+ Performance improvements
#### Version 8.5.3 - October 2024
Fixed: For Non-disclosure Agreement and Third-party contract review request, legal fulfiller is unable to upload a file when creating a new revision after working on change
request.
#### Version 8.6.0 - August 2024
* Fixed:
+ When you have installed Legal Request Management application only, you were not able to open legal request. This was because it has references to legal matter and matter template record.
+ When you edit the description of a legal content review request, the changes made to the description were not displayed on the request when opened in Legal Service Portal.
+ Cannot upload documents in a legal request when using iManage as an external storage.
+ When adding a legal request to an existing matter, the add to existing matter pop-up doesn't list of available matters.
#### Version 8.5.0 - May 2024
* Changed: Updated UI labels.
* Fixed:
+ When SharePoint is used as an external storage, an "Error uploading" error occurred when uploading an attachment to a legal request. This is now fixed.
+ When transferring a third-party contract request to General Legal Request category, the Legal Request was successfully updated as Cancelled. However, the associated contract request remained in New state. This
is now fixed.
+ The field to select an existing matter in the Add to an existing matter pop-up was missing. This is now fixed.
+ The Variables section in the Legal Request form in Legal Counsel Center was not displayed. This is now fixed.
+ Third party contract revision upload to external storage failed when the default system language is set other than English. This is now fixed.
+ Counsel Assist on Legal Counsel Center wasn't showing any information as the table configuration was not existing.
+ Security fixes.
#### Version 8.2.3 - March 2024
* Fixed:
+ Legal Counsel Center Workspace does not display variables.
+ Failure to upload document when the default system language is set to any value other than English.
#### Version 8.1.3 - November 2023
* Fixed:
+ Access to files and folders on iManage is provided while creating a legal matter and assigning it to a user group for Subpoena matters
+ Values for Practice Area and Assignment group field are available
+ A new document on a legal request with external storage can be attached
+ File upload from the Legal Counsel Center to iManage is available
+ Uploading of attachments can be done for SharePoint integrated requests in respective folders
+ Updates to fields on the Legal Counsel Center (Next Experience and Classic) are saved when closing a request
#### Version 8.0.10 - September 2023
* Fixed:
+ iManage:
- File upload failing from the Legal Counsel Center
- Error in processing document access is not processing other permissions requests
- Permissions are not getting synced to iManage
- When creating a legal matter and assigning it to a user group, the users do not get access to the files and folders on iManage for Subpoena matter
+ Error when the legal configurer is trying to remove the template from the intake form
+ Unable to attach new document on Legal request with external storage
#### Version 8.0.5 - August 2023
New: Configure iManage as an external storage system integration to store documents attached to legal requests and matters.
#### Version 7.1.11 - June 2023
* Fixed:
+ New Record Producers are not automatically displayed in the ESC portal when new customers install Legal Content Review and Legal Simple Privacy.
+ When the Simple Contracts application is not installed, the Legal Request Ticket Page tabs are not visible.
+ ACL Bypass via "transfer\_request" UI Page in Legal Simple Contracts.
#### Version 7.1.6 - May 2023
* New: An incorrect legal request can be transferred to a different practice area or category by the fulfillers when the request is in a new or assigned state
* Changed:
+ The legal privacy assessment request functionality has been moved from Legal Request Management to the new application Legal Simple Privacy > (sn\_lg\_privacy)
+ The legal content review request functionality is moved from Legal Request Management to the new application Legal Content Review (sn\_lg\_cont\_review)
#### Version 7.0.3 - February 2023
* Changed: A Legal Request can be Closed or Cancelled with Matters still in Work in Progress state.
* Fixed: Fixed an issue that displayed a message to close all matters while close completing the requests when there are no matters associated to the request.
* Removed: Removed the Approval To-dos widgets as they are not required in the system.
#### Version 6.2.12 - January 2023
* Changed: Updated permissions for users with the report\_viewer role to view a few reports in the Legal Executive dashboard and Legal Counsel Center landing page.
* Fixed:
+ Fixed an issue in Legal Counsel Center where the email details were not showing up in the Activities stream.
+ Fixed an issue where a legal request created from a new intake form did not display the intake form's configured items.
+ Fixed a cross-scope error that appeared while opening the Response Template Configurations module under Legal Administration.
#### Version 6.2.5 - November 2022
* New:
+ Attachments deleted from a legal request are recorded as comments in the Activities.
+ Added the Edit in Catalog Builder button on the Record Producer form to enable editing of the record producer in Catalog Builder.
+ Added Configurations based on the new Approval Hub in the Employee Center to include approvals for legal requests and documents and attachments in legal requests.
+ Enabled AI Search in the Legal Service Portal.
+ Added Response Templates so that legal fulfillers can use reusable text in the work notes, comments, emails, or chats to communicate with stakeholders while working on legal requests.
* Changed:
+ Access to attachments in the legal requests is removed for the admins.
+ Access to all email notifications related to legal requests or legal matters is removed for the admins.
+ Updated icons for the base system record producers.
+ There is a 15-minute increase in upgrade time due to table modifications for customers.
#### Version 6.1.2 - September 2022
Fixed: Fixed an issue where signed legal contracts were not uploading to the configured external storage.
#### Version 6.1.1 - August 2022
* New:
* + Integration of legal requests with Universal Request to provide a seamless experience for fulfilling requests across the organization.
+ Added an email notification sent to the legal fulfillers when the ad hoc approvals are approved or rejected by the approver. If there are collaborators in the legal request, they are CC'd in the email.
+ Added Legal Integration properties to configure integrations for Legal Service Delivery apps.
* Changed:
+ Increased the file size limit of OneDrive external storage to upload attachments.
+ Updated the Conflict of Interest and Stock Preclearance legal request types so that, when the requests are closed, the Closed by field is filled with a user ID as follows:
- Approver's ID when the legal request is approved or rejected.
- Legal fulfiller's ID when the legal request is canceled by the fulfiller.
- Practice area lead's ID when the legal request is auto-approved.
+ Updated conditions to include Universal Request-related exceptions when sending email notifications to requesters.
+ Updated the email notification to send it to both the previous and new assignees on a legal request when the Assigned to field is updated with a new user.
#### Version 5.0.5 - May 2022
* New:
+ Added a new 'Practice area leads' related list in the Practice Area form to add or remove practice area leads for a legal request.
+ Assignment group change in a legal request:
- Added the option to change the assignment group in a legal request.
- Added a new option called 'Editable Assignment group in Request' in the Options of the Intake Form.
+ Collaborating on a legal request:
- Added a new field 'Collaborator' in the Legal Request form's Details tab to enable the legal fulfiller to add more users to collaborate on the legal request. The collaborators will have full access to
the request as the legal fulfiller except for changing assignment group, assignment group permission, and assigned user.
- Added a new module called 'Collaborations' under Legal Requests, which displays a list of all legal requests in which the logged-in user is added as a collaborator.
- Added a new email notification that will be sent to a user who has been added as a collaborator in a legal request.
+ External storage for attachments in a legal request:
- Added a new option called 'Enable External Storage for attachment' in the Options of the Intake Form.
- Added a new 'Documents' tab in the Legal Request form to enable adding and deleting documents to a legal request, requesting access for users.
- Added a new 'Document Access' tab in the Legal Request form that is visible to the assigned user, practice area lead, and group manager. The fulfiller can revoke access for any user.
- Added a scheduled job that syncs permissions for users to allow them access to documents of a legal request saved in external storage folders.
- Added a scheduled job for admins to upload failed documents again after fixing any issues.
- Added option to request ad hoc approval for a document.
* Changed:
+ Updated legal request email notifications to include in the CC field, the collaborators added to a legal request.
+ Updated the Standard Ticket page to show the collaborator-related changes in the legal request in the Activity stream.
+ Updated granular delegation functionality to meet the user criteria of the delegation rule while adding duties for a delegate.
+ Removed: Removed the Practice area lead field from the Practice Area form.
#### Version 4.2.2 - February 2022
* New:
+ Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service Delivery app, enables general counsel and practice area leads to get insight, analyze trends, and drill
down into the details of legal requests.
+ Delegation of legal duties relating to legal requests, legal matters, legal matter tasks, and approvals to another user by legal fulfillers during period of absence.
+ Granular delegation to choose specific services for the delegation. This needs instalallation and setting the Granular Delegation app.
* Changed:
+ Legal: Request Management has been renamed Legal Request Management
+ Legal Dashboard module in the Application Navigator is renamed Legal Dashboards if you install the Performance Analytics Content Pack for Legal Service Delivery app.
* Removed: Remove the assignment\_group column from Practice Area table
#### Version 4.1.9 - December 2021
* New:
+ Added new email notifications for various legal request actions
+ Added the following new practice area tables that extend the Legal Request table:
- Crime [sn\_lg\_ops\_crime]: Crime practice area related to financial crimes like sanctions, bribery, fraud, etc.
- Real Estate [sn\_lg\_ops\_real\_estate]: Real Estate practice related to commercial real estates, contracts, etc.
- Health, Safety and Environment [sn\_lg\_ops\_health\_safety\_and\_environment]: Health, Safety and Environment practice related to occupational health and safety.
+ Added the Assignment group permission field to set permissions for assignment group members to read, write, or have no access to a legal request.
+ Added the Approvals tab in the Standard Ticket page, enabling requesters to see the approvals associated with their legal requests. View the relevant information in Employee Center under My To-Do's to make an
approval decision.
+ Added the Legal Disposition [sn\_lg\_ops\_legal\_disposition] table to store dispositions for a legal request and can be added to the Legal Request form as a related list.
+ Added the Active check box in the Subcategory form.
+ Enabled approvals related to legal requests and their attachments on the Employee Center portal.
+ Configure multiple electronic signature and external storage providers and use them based on different conditions.
* Changed:
+ Legal integrations to add external storage and electronic signature providers has been updated to support multiple electronic signature and external storage providers at the same time.
+ The external storage workflow for storing legal documents have been renamed and updated:
- Legal External Storage Core - Box
- Legal External Storage Core - Google Drive
- Legal External Storage Core - OneDrive
+ Updated external storage subflows to be used with any other flows to store any legal documents in an external storage system.
+ The core electronic signature workflows for e-signing of legal documents have been renamed and updated:
- Electronic Signature Core - DocuSign
- Electronic Signature Core – AdobeSign
+ The core electronic signature workflows for e-signing of Non-disclosure Agreement (NDA) documents have been renamed and updated:
- NDA Signature Flows
- NDA Electronic Signature (Dynamic Flow)
- NDA Electronic Signature - DocuSign
- NDA Electronic Signature - AdobeSign
* Removed:
+ Removed the Edit button in the Subcategories related list on the Intake Form.
+ All existing electronic signature and external storage workflows have been removed and replaced with the new modular workflows.
+ The Legal External Apps [sn\_lg\_ops\_external\_configuration] table has been deprecated to replace the new tables for Legal Integration - External Storage [sn\_lg\_ops\_integration\_external\_storage] and Electronic
Signature [sn\_lg\_ops\_integration\_esignature]. These tables extend the Legal Integration [sn\_lg\_ops\_integration\_core] table.
* Fixed: Fixed an issue where the legal requests created on behalf of the logged-in user were not showing up in the Self Service > My Requests list.
#### Version 4.0.6 - September 2021
* New:
+ Request legal services related to digital forensics from Employee Center portal.
+ Requesters can reopen a request if they re not satisfied with the resolution given by the legal team.
+ The Legal Matters tab on the Standard Ticket page added to view legal matters associated with a legal request.
+ Ability to send and receive emails while working on legal requests from within the Legal Counsel Center.
+ Predefined options for configuring the intake forms, such as reopening a legal request or a legal matter, ad hoc approvals. These predefined options enable you to change the default behavior of legal requests
and legal matters based on your business needs.
* Changed:
+ Attachments in a legal request cannot be removed until they have an ad hoc approval record in the Requested state. To remove such attachments, either cancel the ad hoc approval request or obtain the approval
first.
+ When you remove an attachment associated with a legal request, it also deletes the associated ad hoc approval records.
* Removed: The Condition field has been removed from the External Apps Configuration form.
#### Version 3.6.2 - June 2021
* New:
+ Adhoc approval for a legal request or its attachments from a user or a user group
+ Email notifications enabled for all the practice area tables for legal requests
#### Version 3.5.4 - April 2021
* New:
+ On cancellation of a legal request, the associated Flow Designer flow is aborted and any pending approvals for the request are cancelled.
+ Accessibility improvements made for widgets used in Request and Matter in the Legal Service Portal, and they are now WCAG2.1 AA compliant.
+ An email notification is sent to the requester and users in the Watchlist when a comment is posted in a legal request.
* Fixed: The issue with the Short Description field on the Legal Request form not being editable.
#### Version 3.4.2 - March 2021
* New:
+ Configurable intake forms for different types of legal requests
+ Automated routing based on defined rules and SLA's
+ Legal Knowledge Base
+ Reports and dashboards
+ Plug-in support with Employee Service Center
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-service-delivery.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-service-delivery.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-service-delivery.html | ServiceNow Store - Legal Service Delivery release notes | Version history for the Store Legal Service Delivery on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-service-delivery.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-service-delivery.html"><body id="store-rn-esm-legal-service-delivery"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-service-delivery" aria-labelledby="title_store-rn-esm-legal-service-delivery">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-service-delivery"><span class="ph">ServiceNow Store</span> - Legal Service Delivery release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Store</span> Legal Service Delivery on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-esm-legal-service-delivery__section_vn5_1cb_lhb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-awa-legal-service-delivery.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-awa-legal-service-delivery.html">Advanced Work Assignment for Legal Service Delivery release notes</a><p class="shortdesc">Version history for the <span class="ph">Advanced Work Assignment</span> for <span class="ph">Legal Service Delivery</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-analytics-pack-contract-mgmt-pro.html" 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data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core.html">Contracts Core release notes</a><p class="shortdesc">Version history for the Contracts Core application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core-components.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core-components.html">Contracts Core components release notes</a><p class="shortdesc">Version history for the Contracts Core components application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro.html">Contract Management Pro release notes</a><p class="shortdesc">Version history for the Legal Contract Management Pro application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery.html">Contract Management Pro for Legal Service Delivery release notes</a><p class="shortdesc">Version history for the <span class="ph">Contract Management Pro</span> for <span class="ph">Legal Service Delivery</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-external-legal-service-center.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-external-legal-service-center.html">External Legal Service Center release notes</a><p class="shortdesc">Version history for the <span class="ph">External Legal Service Center</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-gifts-entertainment-compliance.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-gifts-entertainment-compliance.html">Gifts and Entertainment Compliance release notes</a><p class="shortdesc">Version history for the Gifts and Entertainment Compliance application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-conflict-interest.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-conflict-interest.html">Legal Conflict of Interest release notes</a><p class="shortdesc">Version history for the Legal Conflict of Interest application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-content-review.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-content-review.html">Legal Content Review release notes</a><p class="shortdesc">Version history for the Legal Content Review application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center.html">Legal Counsel Center release notes</a><p class="shortdesc">Version history for the Legal Counsel Center application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-classic.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-classic.html">Legal Counsel Center Classic release notes</a><p class="shortdesc">Version history for the Legal Counsel Center Classic application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-components.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-components.html">Legal Counsel Center Components release notes</a><p class="shortdesc">Version history for the Legal Counsel Center Components on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-digital-forensics.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-digital-forensics.html">Legal Digital Forensics release notes</a><p class="shortdesc">Version history for the Legal Digital Forensics on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-hold-notification.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-hold-notification.html">Legal Hold Notification release notes</a><p class="shortdesc">Version history for the Legal Hold Notification application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-investigations.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-investigations.html">Legal Investigations release notes</a><p class="shortdesc">Version history for the Legal Investigations application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-matter-management.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-matter-management.html">Legal Matter Management release notes</a><p class="shortdesc">Version history for the Legal Matter Management on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-mobile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-mobile.html">Legal Mobile release notes</a><p class="shortdesc">Version history for the Legal Mobile on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-practice-apps-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-practice-apps-core.html">Legal Practice Apps Core release notes</a><p class="shortdesc">Version history for the Legal Practice Apps Core on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-request-management.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-request-management.html">Legal Request Management release notes</a><p class="shortdesc">Version history for the Legal Request Management on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-simple-contracts.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-contracts.html">Legal Simple Contracts release notes</a><p class="shortdesc">Version history for the Legal Simple Contracts on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-simple-compliance.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-compliance.html">Legal Simple Compliance release notes</a><p class="shortdesc">Version history for the Legal Simple Compliance application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-simple-intellectual-property.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-intellectual-property.html">Legal Simple Intellectual Property release notes</a><p class="shortdesc">Version history for the Legal Simple Intellectual Property application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-simple-privacy.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-privacy.html">Legal Simple Privacy release notes</a><p class="shortdesc">Version history for the Legal Simple Privacy application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-lpa-stock-preclearance.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-lpa-stock-preclearance.html">Legal Stock Preclearance release notes</a><p class="shortdesc">Version history for the Legal Stock Preclearance on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-tracker-spoke.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-tracker-spoke.html">Legal Tracker Spoke release notes</a><p class="shortdesc">Version history for the <span class="ph">Legal Tracker</span> Spoke application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-va-conversations.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-va-conversations.html">Legal Virtual Agent Conversations release notes</a><p class="shortdesc">Version history for the Legal Virtual Agent Conversations on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-ms-outlook-addin-legal-service-delivery.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-ms-outlook-addin-legal-service-delivery.html">Microsoft Outlook Add-In for Legal Service Delivery release notes</a><p class="shortdesc">Version history for the <span class="ph">Microsoft Outlook</span> Add-In for <span class="ph">Legal Service Delivery</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-ms-word-addin-servicenow-contracts.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-ms-word-addin-servicenow-contracts.html">Microsoft Word Add-in for ServiceNow Contracts release notes</a><p class="shortdesc">Version history for the Microsoft Word Add-in for ServiceNow Contracts application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-na-legal-service-delivery.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-na-legal-service-delivery.html">Now Assist for Legal Service Delivery (LSD) release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist for Legal Service Delivery (LSD)</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-now-assist-contract-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-now-assist-contract-mgmt.html">Now Assist in Contract Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> in <span class="ph">Contract Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-obligation-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-obligation-mgmt.html">Obligation Management release notes</a><p class="shortdesc">Version history for the Obligation Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-pa-content-pack-lsd.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-pa-content-pack-lsd.html">Performance Analytics Content Pack for Legal Service Delivery release notes</a><p class="shortdesc">Version history for the Performance Analytics Content Pack for <span class="ph">Legal Service Delivery</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-predictive-intel-legal-service-delivery.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-predictive-intel-legal-service-delivery.html">Predictive Intelligence for Legal Service Delivery release notes</a><p class="shortdesc">Version history for the <span class="ph">Predictive Intelligence</span> for <span class="ph">Legal Service Delivery</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-sn-legal-contracts.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-sn-legal-contracts.html">Contract Management Pro for Legal Service Delivery release notes</a><p class="shortdesc">Version history for the <span class="ph">Contract Management Pro for Legal Service Delivery</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-word-doc-templates.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-word-doc-templates.html">Word Document Templates release notes</a><p class="shortdesc">Version history for the <span class="ph">Word Document Templates</span> application on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" 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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-service-delivery.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-service-delivery.html\"><body id=\"store-rn-esm-legal-service-delivery\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-legal-service-delivery\" aria-labelledby=\"title_store-rn-esm-legal-service-delivery\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-legal-service-delivery\"><span class=\"ph\">ServiceNow Store</span> - Legal Service Delivery release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Store</span> Legal Service Delivery on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-esm-legal-service-delivery__section_vn5_1cb_lhb\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-awa-legal-service-delivery.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-awa-legal-service-delivery.html\">Advanced Work Assignment for Legal Service Delivery release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Advanced Work Assignment</span> for <span class=\"ph\">Legal Service Delivery</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-analytics-pack-contract-mgmt-pro.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-analytics-pack-contract-mgmt-pro.html\">Analytics Pack for Contract Management Pro release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Analytics Pack for Contract Management Pro</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-contract-ws.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contract-ws.html\">Contract Workspace release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Contract Workspace</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core.html\">Contracts Core release notes</a><p class=\"shortdesc\">Version history for the Contracts Core application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core-components.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contracts-core-components.html\">Contracts Core components release notes</a><p class=\"shortdesc\">Version history for the Contracts Core components application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro.html\">Contract Management Pro release notes</a><p class=\"shortdesc\">Version history for the Legal Contract Management Pro application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-contract-mgmt-pro-legal-service-delivery.html\">Contract Management Pro for Legal Service Delivery release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Contract Management Pro</span> for <span class=\"ph\">Legal Service Delivery</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-external-legal-service-center.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-external-legal-service-center.html\">External Legal Service Center release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">External Legal Service Center</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-gifts-entertainment-compliance.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-gifts-entertainment-compliance.html\">Gifts and Entertainment Compliance release notes</a><p class=\"shortdesc\">Version history for the Gifts and Entertainment Compliance application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-conflict-interest.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-conflict-interest.html\">Legal Conflict of Interest release notes</a><p class=\"shortdesc\">Version history for the Legal Conflict of Interest application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-content-review.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-content-review.html\">Legal Content Review release notes</a><p class=\"shortdesc\">Version history for the Legal Content Review application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center.html\">Legal Counsel Center release notes</a><p class=\"shortdesc\">Version history for the Legal Counsel Center application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-classic.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-classic.html\">Legal Counsel Center Classic release notes</a><p class=\"shortdesc\">Version history for the Legal Counsel Center Classic application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-components.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-counsel-center-components.html\">Legal Counsel Center Components release notes</a><p class=\"shortdesc\">Version history for the Legal Counsel Center Components on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-digital-forensics.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-digital-forensics.html\">Legal Digital Forensics release notes</a><p class=\"shortdesc\">Version history for the Legal Digital Forensics on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-hold-notification.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-hold-notification.html\">Legal Hold Notification release notes</a><p class=\"shortdesc\">Version history for the Legal Hold Notification application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-investigations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-investigations.html\">Legal Investigations release notes</a><p class=\"shortdesc\">Version history for the Legal Investigations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-matter-management.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-matter-management.html\">Legal Matter Management release notes</a><p class=\"shortdesc\">Version history for the Legal Matter Management on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-mobile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-mobile.html\">Legal Mobile release notes</a><p class=\"shortdesc\">Version history for the Legal Mobile on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-practice-apps-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-practice-apps-core.html\">Legal Practice Apps Core release notes</a><p class=\"shortdesc\">Version history for the Legal Practice Apps Core on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-request-management.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-request-management.html\">Legal Request Management release notes</a><p class=\"shortdesc\">Version history for the Legal Request Management on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-simple-contracts.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-contracts.html\">Legal Simple Contracts release notes</a><p class=\"shortdesc\">Version history for the Legal Simple Contracts on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-simple-compliance.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-compliance.html\">Legal Simple Compliance release notes</a><p class=\"shortdesc\">Version history for the Legal Simple Compliance application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-simple-intellectual-property.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-intellectual-property.html\">Legal Simple Intellectual Property release notes</a><p class=\"shortdesc\">Version history for the Legal Simple Intellectual Property application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-simple-privacy.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-privacy.html\">Legal Simple Privacy release notes</a><p class=\"shortdesc\">Version history for the Legal Simple Privacy application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-lpa-stock-preclearance.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-lpa-stock-preclearance.html\">Legal Stock Preclearance release notes</a><p class=\"shortdesc\">Version history for the Legal Stock Preclearance on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-tracker-spoke.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-tracker-spoke.html\">Legal Tracker Spoke release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Legal Tracker</span> Spoke application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-va-conversations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-va-conversations.html\">Legal Virtual Agent Conversations release notes</a><p class=\"shortdesc\">Version history for the Legal Virtual Agent Conversations on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-ms-outlook-addin-legal-service-delivery.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-ms-outlook-addin-legal-service-delivery.html\">Microsoft Outlook Add-In for Legal Service Delivery release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Microsoft Outlook</span> Add-In for <span class=\"ph\">Legal Service Delivery</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-ms-word-addin-servicenow-contracts.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-ms-word-addin-servicenow-contracts.html\">Microsoft Word Add-in for ServiceNow Contracts release notes</a><p class=\"shortdesc\">Version history for the Microsoft Word Add-in for ServiceNow Contracts application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-na-legal-service-delivery.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-na-legal-service-delivery.html\">Now Assist for Legal Service Delivery (LSD) release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist for Legal Service Delivery (LSD)</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-now-assist-contract-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-now-assist-contract-mgmt.html\">Now Assist in Contract Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist</span> in <span class=\"ph\">Contract Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-legal-obligation-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-obligation-mgmt.html\">Obligation Management release notes</a><p class=\"shortdesc\">Version history for the Obligation Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-pa-content-pack-lsd.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-pa-content-pack-lsd.html\">Performance Analytics Content Pack for Legal Service Delivery release notes</a><p class=\"shortdesc\">Version history for the Performance Analytics Content Pack for <span class=\"ph\">Legal Service Delivery</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-predictive-intel-legal-service-delivery.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-predictive-intel-legal-service-delivery.html\">Predictive Intelligence for Legal Service Delivery release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Predictive Intelligence</span> for <span class=\"ph\">Legal Service Delivery</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-sn-legal-contracts.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-sn-legal-contracts.html\">Contract Management Pro for Legal Service Delivery release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Contract Management Pro for Legal Service Delivery</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-word-doc-templates.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-word-doc-templates.html\">Word Document Templates release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Word Document Templates</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # ServiceNow Store - Legal Service Delivery release notes
Version history for the Store Legal Service Delivery on the ServiceNow Store.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - Legal Service Delivery release notes
description: Version history for the Store Legal Service Delivery on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
---
# ServiceNow Store - Legal Service Delivery release notes
Version history for the Store Legal Service Delivery on the ServiceNow Store.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-compliance.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-compliance.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-simple-compliance.html | Legal Simple Compliance release notes | Version history for the Legal Simple Compliance application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-simple-compliance.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-simple-compliance.html"><body id="store-rn-esm-legal-simple-compliance"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-simple-compliance" aria-labelledby="title_store-rn-esm-legal-simple-compliance">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-simple-compliance">Legal Simple Compliance release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Simple Compliance application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-simple-compliance__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d217902e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.3 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-simple-compliance__latest-store-rn-esm-legal-simple-compliance">
<ul class="ul">
<li class="li">The Legal Compliance suite installs the following applications:<ul class="ul" id="store-rn-esm-legal-simple-compliance__ul_xsz_hfd_1fc">
<li class="li">Legal Conflict of Interest</li>
<li class="li">Gifts and Entertainment Compliance</li>
<li class="li">Legal Stock Preclearance</li>
</ul></li>
<li class="li">For more details, refer to their respective release notes.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - March 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The ServiceNow Legal Simple Compliance suite provides pre-built legal workflows to submit and manage legal compliance requests. It includes the following applications:<ul class="ul" id="store-rn-esm-legal-simple-compliance__ul_icm_w42_p2c">
<li class="li">Legal Conflict of Interest - Manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties.</li>
<li class="li">Gifts and Entertainment Compliance - Manage the disclosure that might arise from employees giving or receiving gifts or entertainment to internal or external parties. This also enables you to comply with company
policies.</li>
<li class="li">Legal Stock Preclearance - Manage stock preclearance requests complying with the company's stock preclearance policy.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Legal Simple Compliance release notes
Version history for the Legal Simple Compliance application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - May 2025
* The Legal Compliance suite installs the following applications:
+ Legal Conflict of Interest
+ Gifts and Entertainment Compliance
+ Legal Stock Preclearance
* For more details, refer to their respective release notes.
#### Version 1.0.1 - March 2025
* The ServiceNow Legal Simple Compliance suite provides pre-built legal workflows to submit and manage legal compliance requests. It includes the following applications:
+ Legal Conflict of Interest - Manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties.
+ Gifts and Entertainment Compliance - Manage the disclosure that might arise from employees giving or receiving gifts or entertainment to internal or external parties. This also enables you to comply with company
policies.
+ Legal Stock Preclearance - Manage stock preclearance requests complying with the company's stock preclearance policy.
| ---
title: Legal Simple Compliance release notes
description: Version history for the Legal Simple Compliance application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Simple Compliance release notes
Version history for the Legal Simple Compliance application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - May 2025
* The Legal Compliance suite installs the following applications:
+ Legal Conflict of Interest
+ Gifts and Entertainment Compliance
+ Legal Stock Preclearance
* For more details, refer to their respective release notes.
#### Version 1.0.1 - March 2025
* The ServiceNow Legal Simple Compliance suite provides pre-built legal workflows to submit and manage legal compliance requests. It includes the following applications:
+ Legal Conflict of Interest - Manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties.
+ Gifts and Entertainment Compliance - Manage the disclosure that might arise from employees giving or receiving gifts or entertainment to internal or external parties. This also enables you to comply with company
policies.
+ Legal Stock Preclearance - Manage stock preclearance requests complying with the company's stock preclearance policy.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-contracts.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-contracts.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-simple-contracts.html | Legal Simple Contracts release notes | Version history for the Legal Simple Contracts on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-simple-contracts.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-simple-contracts.html"><body id="store-rn-esm-legal-simple-contracts"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-simple-contracts" aria-labelledby="title_store-rn-esm-legal-simple-contracts">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-simple-contracts">Legal Simple Contracts release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Simple Contracts on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-esm-legal-simple-contracts__section_qzb_wm2_xpb">
<div class="p">
<div class="note important note_important" id="store-rn-esm-legal-simple-contracts__note_rzb_wm2_xpb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-simple-contracts__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-esm-legal-simple-contracts__section_szb_wm2_xpb"><h2 id="d154770e58" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-esm-legal-simple-contracts__dl_tzb_wm2_xpb">
<dt class="dt dlterm">Version 5.8.0 - February 2025</dt>
<dd class="dd" id="store-rn-esm-legal-simple-contracts__latest-simple-contracts">
<ul class="ul">
<li class="li">Note: Legal Simple Contracts is being prepared for deprecation. It will be hidden and no longer available for activation for new customers but will continue to work and be supported for existing customers. For
details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.</li>
<li class="li">Fixed: When a contract document is sent for signature, multiple emails were sent to the signatories. This has been fixed.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.7.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">The documents attached while creating a revision and stored in ServiceNow based storage are getting deleted by the Remove Orphaned Attachments' job if they are more than 5 days old. This has been fixed.</li>
<li class="li">The send for signature action ended in an error when you are using Adobe Sign and the Company Name field on the contract has special character. This is now fixed.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.6.1 - May 2024</dt>
<dd class="dd">Fixed: The Deal closure date on Sales Contract Review allowed the date to be in the past.</dd>
<dt class="dt dlterm">Version 5.4.2 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Support for document templates of type Microsoft Word.</li>
<li class="li">Fixed: For Third-party contract review requests, signatory status is not updated to "Declined" when signature is declined when configured for DocuSign.EndFragment.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.2.4 - November 2023</dt>
<dd class="dd">Fixed: Fixed the issue where the "Cancel Request" option is not displayed for Non-disclosure agreements and third-party contract review requests submitted by a legal user.</dd>
<dt class="dt dlterm">Version 5.2.2 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Added support for inserting signed date tag in HTML contract template</li>
<li class="li">Fixed: Minor issues across self service contracts like NDA, Third party contracts</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.2 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Supporting wet signatures along with the already existing electronic signatures in the NDA workflow. This feature helps in effective collaboration between the signatories. <ul class="ul">
<li class="li">On submitting the request, the contract is sent by email to the signatories</li>
<li class="li">The signatories sign the printed version of the contract manually using ink and send it back to the requestor</li>
<li class="li">The requestor uploads the digital copy of the contract, and on the closure of the request, the final contract is emailed to the stakeholders</li>
</ul></li>
<li class="li">Support for a configurable system property (sn_lg_contracts.enable_executed_contract_audit_certificate) to generate a certification of completion that contains an audit trail along with timestamp details about
each signatory action during electronic signature. This feature is supported for NDAs and third-party contracts <ul class="ul">
<li class="li">The system property is set to false by default and needs to be enabled on as needed. This is supported for both AdobeSign and DocuSign</li>
<li class="li">The audit trail in the certificate of completion ensures non-repudiation and resolves any objections.</li>
</ul></li>
<li class="li">Google Drive supports NDA as well as Third-Party Contract Review for creating, storing revisions, and adding attachments while composing emails</li>
<li class="li">For third-party contract intake forms, the Generate Document from Template option should not be enabled</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.3 - February 2023</dt>
<dd class="dd">New:<ul class="ul">
<li class="li">
<ul class="ul" id="store-rn-esm-legal-simple-contracts__ul_dcs_sj1_hwb">
<li class="li">Workflow for third-party contract review request</li>
<li class="li">Added a new fieldAttributesin the Electronic Signature integration form. It has one attribute calledHost URLto add the default URL of the configured electronic signature provider.</li>
<li class="li">Added a new tableContract Type [sn_lg_contracts_type] to store contract types.</li>
<li class="li">Added a new fieldContract typein theHTML Document Template and PDF Document Template forms to associate the template with a contract type. All active contract types from thesn_lg_contracts_typetable are listed
in this field.</li>
<li class="li">Added a new Performance Analytics Indicator called Third Party Contract Review for legal requests for third-party contract reviews. The report widgets in the Legal Executive dashboard are updated to include
this new PA Indicator.</li>
</ul>
</li>
<li class="li">Changed: <ul class="ul">
<li class="li">Added Legal Practice Apps core dependency</li>
<li class="li">Preview or Document revision tabs are visible depending on the internal or external storage of attachments respectively</li>
<li class="li">Renamed theContract Draft [sn_lg_contracts_contract_draft] table toDocument Revision.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.2.2 - November 2022</dt>
<dd class="dd">Changed: <ul class="ul" id="store-rn-esm-legal-simple-contracts__ul_ewr_4s3_hvb">
<li class="li">Renamed the Simple Contracts module under the Legal Administration module to Simple Contracts Admin.</li>
<li class="li">Updated the legal_matter_config role to allow managing contract templates and document templates.</li>
</ul></dd>
<dt class="dt dlterm">Version 4.1.0 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed the issue where the contract draft was not being generated if the External Signatories variable set was not configured in the record producer.</li>
<li class="li">Fixed the issue where the contract type in the request details was not showing as per the category.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.2.3</dt>
<dd class="dd">Fixed: The placeholder for various signatories in the document template is fixed so that the signatures are enforced only at the designated place.</dd>
<dt class="dt dlterm">Version 3.1.2 - February 2022</dt>
<dd class="dd">New: Get insight, analyze trends, and drill down into the details of Simple Contracts requests from the new Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service Delivery
app.</dd>
<dt class="dt dlterm">Version 2.1.4 - December 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-simple-contracts__ul_pzl_n5c_wrb">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-simple-contracts__ul_jbb_1vc_wrb">
<li class="li">Added new module Template Blocks under Legal Administration > Simple Contracts to create template blocks for legal contracts HTML templates</li>
<li class="li">Added the Document Template Blocks related list on the Document Template form</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-esm-legal-simple-contracts__ul_jjf_q5c_wrb">
<li class="li">Security-related changes</li>
<li class="li">Renamed external storage and electronic signature workflows</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-esm-legal-simple-contracts__ul_ppr_p5c_wrb">
<li class="li">Fixed an issue where the scheduled job was timing out while pulling 500-600 records from CRM</li>
<li class="li">Fixed the error that was being displayed when a user opened the latest document revision record of a completed NDA request.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.6 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-simple-contracts__ul_i5y_brx_wqb">
<li class="li">New:<ul class="ul" id="store-rn-esm-legal-simple-contracts__ul_n5r_crx_wqb">
<li class="li">Submit a request for a Sales Contract when you have customer questions, to engage legal counsel, or need a review of the terms and conditions given by customers. The commercial legal team can review the sales
contract and provide the requested contract support.</li>
<li class="li">Integrate with Microsoft Dynamics CRM to pull the sales accounts and opportunities data into the ServiceNow instance for generating a sales contract.</li>
<li class="li">Integrate with Google Drive and Microsoft OneDrive to save the signed contract documents into these external file storage systems.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.2 - June 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-legal-simple-contracts__ul_wws_tdv_v4b">
<li class="li">New: <ul class="ul" id="store-rn-esm-legal-simple-contracts__ul_ir5_2n2_xpb">
<li class="li">Library of templates for standard contract documents such as Non-disclosure Agreements (NDA)</li>
<li class="li">Centralized repository of all signed and finalized contract documents</li>
<li class="li">Send contracts for the electronic signature to external and internal signers</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-simple-contracts.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-simple-contracts.html\"><body id=\"store-rn-esm-legal-simple-contracts\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-legal-simple-contracts\" aria-labelledby=\"title_store-rn-esm-legal-simple-contracts\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-legal-simple-contracts\">Legal Simple Contracts release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Legal Simple Contracts on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-esm-legal-simple-contracts__section_qzb_wm2_xpb\">\n <div class=\"p\">\n <div class=\"note important note_important\" id=\"store-rn-esm-legal-simple-contracts__note_rzb_wm2_xpb\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-legal-simple-contracts__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-esm-legal-simple-contracts__section_szb_wm2_xpb\"><h2 id=\"d154770e58\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\" id=\"store-rn-esm-legal-simple-contracts__dl_tzb_wm2_xpb\">\n \n <dt class=\"dt dlterm\">Version 5.8.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-esm-legal-simple-contracts__latest-simple-contracts\">\n <ul class=\"ul\">\n <li class=\"li\">Note: Legal Simple Contracts is being prepared for deprecation. It will be hidden and no longer available for activation for new customers but will continue to work and be supported for existing customers. For\n details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.</li>\n <li class=\"li\">Fixed: When a contract document is sent for signature, multiple emails were sent to the signatories. This has been fixed.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.7.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">The documents attached while creating a revision and stored in ServiceNow based storage are getting deleted by the Remove Orphaned Attachments' job if they are more than 5 days old. This has been fixed.</li>\n <li class=\"li\">The send for signature action ended in an error when you are using Adobe Sign and the Company Name field on the contract has special character. This is now fixed.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.6.1 - May 2024</dt>\n <dd class=\"dd\">Fixed: The Deal closure date on Sales Contract Review allowed the date to be in the past.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.4.2 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Support for document templates of type Microsoft Word.</li>\n <li class=\"li\">Fixed: For Third-party contract review requests, signatory status is not updated to "Declined" when signature is declined when configured for DocuSign.EndFragment.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.4 - November 2023</dt>\n <dd class=\"dd\">Fixed: Fixed the issue where the "Cancel Request" option is not displayed for Non-disclosure agreements and third-party contract review requests submitted by a legal user.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.2 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Added support for inserting signed date tag in HTML contract template</li>\n <li class=\"li\">Fixed: Minor issues across self service contracts like NDA, Third party contracts</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.2 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Supporting wet signatures along with the already existing electronic signatures in the NDA workflow. This feature helps in effective collaboration between the signatories. <ul class=\"ul\">\n <li class=\"li\">On submitting the request, the contract is sent by email to the signatories</li>\n <li class=\"li\">The signatories sign the printed version of the contract manually using ink and send it back to the requestor</li>\n <li class=\"li\">The requestor uploads the digital copy of the contract, and on the closure of the request, the final contract is emailed to the stakeholders</li>\n </ul></li>\n <li class=\"li\">Support for a configurable system property (sn_lg_contracts.enable_executed_contract_audit_certificate) to generate a certification of completion that contains an audit trail along with timestamp details about\n each signatory action during electronic signature. This feature is supported for NDAs and third-party contracts <ul class=\"ul\">\n <li class=\"li\">The system property is set to false by default and needs to be enabled on as needed. This is supported for both AdobeSign and DocuSign</li>\n <li class=\"li\">The audit trail in the certificate of completion ensures non-repudiation and resolves any objections.</li>\n </ul></li>\n <li class=\"li\">Google Drive supports NDA as well as Third-Party Contract Review for creating, storing revisions, and adding attachments while composing emails</li>\n <li class=\"li\">For third-party contract intake forms, the Generate Document from Template option should not be enabled</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.3 - February 2023</dt>\n <dd class=\"dd\">New:<ul class=\"ul\">\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-simple-contracts__ul_dcs_sj1_hwb\">\n <li class=\"li\">Workflow for third-party contract review request</li>\n <li class=\"li\">Added a new fieldAttributesin the Electronic Signature integration form. It has one attribute calledHost URLto add the default URL of the configured electronic signature provider.</li>\n <li class=\"li\">Added a new tableContract Type [sn_lg_contracts_type] to store contract types.</li>\n <li class=\"li\">Added a new fieldContract typein theHTML Document Template and PDF Document Template forms to associate the template with a contract type. All active contract types from thesn_lg_contracts_typetable are listed\n in this field.</li>\n <li class=\"li\">Added a new Performance Analytics Indicator called Third Party Contract Review for legal requests for third-party contract reviews. The report widgets in the Legal Executive dashboard are updated to include\n this new PA Indicator.</li>\n </ul>\n </li>\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">Added Legal Practice Apps core dependency</li>\n <li class=\"li\">Preview or Document revision tabs are visible depending on the internal or external storage of attachments respectively</li>\n <li class=\"li\">Renamed theContract Draft [sn_lg_contracts_contract_draft] table toDocument Revision.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.2 - November 2022</dt>\n <dd class=\"dd\">Changed: <ul class=\"ul\" id=\"store-rn-esm-legal-simple-contracts__ul_ewr_4s3_hvb\">\n <li class=\"li\">Renamed the Simple Contracts module under the Legal Administration module to Simple Contracts Admin.</li>\n <li class=\"li\">Updated the legal_matter_config role to allow managing contract templates and document templates.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed the issue where the contract draft was not being generated if the External Signatories variable set was not configured in the record producer.</li>\n <li class=\"li\">Fixed the issue where the contract type in the request details was not showing as per the category.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.3</dt>\n <dd class=\"dd\">Fixed: The placeholder for various signatories in the document template is fixed so that the signatures are enforced only at the designated place.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.2 - February 2022</dt>\n <dd class=\"dd\">New: Get insight, analyze trends, and drill down into the details of Simple Contracts requests from the new Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service Delivery\n app.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.4 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-simple-contracts__ul_pzl_n5c_wrb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-simple-contracts__ul_jbb_1vc_wrb\">\n <li class=\"li\">Added new module Template Blocks under Legal Administration > Simple Contracts to create template blocks for legal contracts HTML templates</li>\n <li class=\"li\">Added the Document Template Blocks related list on the Document Template form</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esm-legal-simple-contracts__ul_jjf_q5c_wrb\">\n <li class=\"li\">Security-related changes</li>\n <li class=\"li\">Renamed external storage and electronic signature workflows</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-esm-legal-simple-contracts__ul_ppr_p5c_wrb\">\n <li class=\"li\">Fixed an issue where the scheduled job was timing out while pulling 500-600 records from CRM</li>\n <li class=\"li\">Fixed the error that was being displayed when a user opened the latest document revision record of a completed NDA request.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.6 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-simple-contracts__ul_i5y_brx_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esm-legal-simple-contracts__ul_n5r_crx_wqb\">\n <li class=\"li\">Submit a request for a Sales Contract when you have customer questions, to engage legal counsel, or need a review of the terms and conditions given by customers. The commercial legal team can review the sales\n contract and provide the requested contract support.</li>\n <li class=\"li\">Integrate with Microsoft Dynamics CRM to pull the sales accounts and opportunities data into the ServiceNow instance for generating a sales contract.</li>\n <li class=\"li\">Integrate with Google Drive and Microsoft OneDrive to save the signed contract documents into these external file storage systems.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.2 - June 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esm-legal-simple-contracts__ul_wws_tdv_v4b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-esm-legal-simple-contracts__ul_ir5_2n2_xpb\">\n <li class=\"li\">Library of templates for standard contract documents such as Non-disclosure Agreements (NDA)</li>\n <li class=\"li\">Centralized repository of all signed and finalized contract documents</li>\n <li class=\"li\">Send contracts for the electronic signature to external and internal signers</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Legal Simple Contracts release notes
Version history for the Legal Simple Contracts on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.8.0 - February 2025
* Note: Legal Simple Contracts is being prepared for deprecation. It will be hidden and no longer available for activation for new customers but will continue to work and be supported for existing customers. For
details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
* Fixed: When a contract document is sent for signature, multiple emails were sent to the signatories. This has been fixed.
#### Version 5.7.1 - November 2024
* Fixed:
+ The documents attached while creating a revision and stored in ServiceNow based storage are getting deleted by the Remove Orphaned Attachments' job if they are more than 5 days old. This has been fixed.
+ The send for signature action ended in an error when you are using Adobe Sign and the Company Name field on the contract has special character. This is now fixed.
#### Version 5.6.1 - May 2024
Fixed: The Deal closure date on Sales Contract Review allowed the date to be in the past.
#### Version 5.4.2 - March 2024
* New: Support for document templates of type Microsoft Word.
* Fixed: For Third-party contract review requests, signatory status is not updated to "Declined" when signature is declined when configured for DocuSign.EndFragment.
#### Version 5.2.4 - November 2023
Fixed: Fixed the issue where the "Cancel Request" option is not displayed for Non-disclosure agreements and third-party contract review requests submitted by a legal user.
#### Version 5.2.2 - August 2023
* Changed: Added support for inserting signed date tag in HTML contract template
* Fixed: Minor issues across self service contracts like NDA, Third party contracts
#### Version 5.1.2 - May 2023
* New:
+ Supporting wet signatures along with the already existing electronic signatures in the NDA workflow. This feature helps in effective collaboration between the signatories.
- On submitting the request, the contract is sent by email to the signatories
- The signatories sign the printed version of the contract manually using ink and send it back to the requestor
- The requestor uploads the digital copy of the contract, and on the closure of the request, the final contract is emailed to the stakeholders
+ Support for a configurable system property (sn\_lg\_contracts.enable\_executed\_contract\_audit\_certificate) to generate a certification of completion that contains an audit trail along with timestamp details about
each signatory action during electronic signature. This feature is supported for NDAs and third-party contracts
- The system property is set to false by default and needs to be enabled on as needed. This is supported for both AdobeSign and DocuSign
- The audit trail in the certificate of completion ensures non-repudiation and resolves any objections.
+ Google Drive supports NDA as well as Third-Party Contract Review for creating, storing revisions, and adding attachments while composing emails
+ For third-party contract intake forms, the Generate Document from Template option should not be enabled
#### Version 5.0.3 - February 2023
New:
* + Workflow for third-party contract review request
+ Added a new fieldAttributesin the Electronic Signature integration form. It has one attribute calledHost URLto add the default URL of the configured electronic signature provider.
+ Added a new tableContract Type [sn\_lg\_contracts\_type] to store contract types.
+ Added a new fieldContract typein theHTML Document Template and PDF Document Template forms to associate the template with a contract type. All active contract types from thesn\_lg\_contracts\_typetable are listed
in this field.
+ Added a new Performance Analytics Indicator called Third Party Contract Review for legal requests for third-party contract reviews. The report widgets in the Legal Executive dashboard are updated to include
this new PA Indicator.
* Changed:
+ Added Legal Practice Apps core dependency
+ Preview or Document revision tabs are visible depending on the internal or external storage of attachments respectively
+ Renamed theContract Draft [sn\_lg\_contracts\_contract\_draft] table toDocument Revision.
#### Version 4.2.2 - November 2022
Changed:
* Renamed the Simple Contracts module under the Legal Administration module to Simple Contracts Admin.
* Updated the legal\_matter\_config role to allow managing contract templates and document templates.
#### Version 4.1.0 - August 2022
* Fixed:
+ Fixed the issue where the contract draft was not being generated if the External Signatories variable set was not configured in the record producer.
+ Fixed the issue where the contract type in the request details was not showing as per the category.
#### Version 3.2.3
Fixed: The placeholder for various signatories in the document template is fixed so that the signatures are enforced only at the designated place.
#### Version 3.1.2 - February 2022
New: Get insight, analyze trends, and drill down into the details of Simple Contracts requests from the new Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service Delivery
app.
#### Version 2.1.4 - December 2021
* New:
+ Added new module Template Blocks under Legal Administration > Simple Contracts to create template blocks for legal contracts HTML templates
+ Added the Document Template Blocks related list on the Document Template form
* Changed:
+ Security-related changes
+ Renamed external storage and electronic signature workflows
* Fixed:
+ Fixed an issue where the scheduled job was timing out while pulling 500-600 records from CRM
+ Fixed the error that was being displayed when a user opened the latest document revision record of a completed NDA request.
#### Version 2.0.6 - September 2021
* New:
+ Submit a request for a Sales Contract when you have customer questions, to engage legal counsel, or need a review of the terms and conditions given by customers. The commercial legal team can review the sales
contract and provide the requested contract support.
+ Integrate with Microsoft Dynamics CRM to pull the sales accounts and opportunities data into the ServiceNow instance for generating a sales contract.
+ Integrate with Google Drive and Microsoft OneDrive to save the signed contract documents into these external file storage systems.
#### Version 1.4.2 - June 2021
* New:
+ Library of templates for standard contract documents such as Non-disclosure Agreements (NDA)
+ Centralized repository of all signed and finalized contract documents
+ Send contracts for the electronic signature to external and internal signers
| ---
title: Legal Simple Contracts release notes
description: Version history for the Legal Simple Contracts on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Simple Contracts release notes
Version history for the Legal Simple Contracts on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.8.0 - February 2025
* Note: Legal Simple Contracts is being prepared for deprecation. It will be hidden and no longer available for activation for new customers but will continue to work and be supported for existing customers. For
details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
* Fixed: When a contract document is sent for signature, multiple emails were sent to the signatories. This has been fixed.
#### Version 5.7.1 - November 2024
* Fixed:
+ The documents attached while creating a revision and stored in ServiceNow based storage are getting deleted by the Remove Orphaned Attachments' job if they are more than 5 days old. This has been fixed.
+ The send for signature action ended in an error when you are using Adobe Sign and the Company Name field on the contract has special character. This is now fixed.
#### Version 5.6.1 - May 2024
Fixed: The Deal closure date on Sales Contract Review allowed the date to be in the past.
#### Version 5.4.2 - March 2024
* New: Support for document templates of type Microsoft Word.
* Fixed: For Third-party contract review requests, signatory status is not updated to "Declined" when signature is declined when configured for DocuSign.EndFragment.
#### Version 5.2.4 - November 2023
Fixed: Fixed the issue where the "Cancel Request" option is not displayed for Non-disclosure agreements and third-party contract review requests submitted by a legal user.
#### Version 5.2.2 - August 2023
* Changed: Added support for inserting signed date tag in HTML contract template
* Fixed: Minor issues across self service contracts like NDA, Third party contracts
#### Version 5.1.2 - May 2023
* New:
+ Supporting wet signatures along with the already existing electronic signatures in the NDA workflow. This feature helps in effective collaboration between the signatories.
- On submitting the request, the contract is sent by email to the signatories
- The signatories sign the printed version of the contract manually using ink and send it back to the requestor
- The requestor uploads the digital copy of the contract, and on the closure of the request, the final contract is emailed to the stakeholders
+ Support for a configurable system property (sn\_lg\_contracts.enable\_executed\_contract\_audit\_certificate) to generate a certification of completion that contains an audit trail along with timestamp details about
each signatory action during electronic signature. This feature is supported for NDAs and third-party contracts
- The system property is set to false by default and needs to be enabled on as needed. This is supported for both AdobeSign and DocuSign
- The audit trail in the certificate of completion ensures non-repudiation and resolves any objections.
+ Google Drive supports NDA as well as Third-Party Contract Review for creating, storing revisions, and adding attachments while composing emails
+ For third-party contract intake forms, the Generate Document from Template option should not be enabled
#### Version 5.0.3 - February 2023
New:
* + Workflow for third-party contract review request
+ Added a new fieldAttributesin the Electronic Signature integration form. It has one attribute calledHost URLto add the default URL of the configured electronic signature provider.
+ Added a new tableContract Type [sn\_lg\_contracts\_type] to store contract types.
+ Added a new fieldContract typein theHTML Document Template and PDF Document Template forms to associate the template with a contract type. All active contract types from thesn\_lg\_contracts\_typetable are listed
in this field.
+ Added a new Performance Analytics Indicator called Third Party Contract Review for legal requests for third-party contract reviews. The report widgets in the Legal Executive dashboard are updated to include
this new PA Indicator.
* Changed:
+ Added Legal Practice Apps core dependency
+ Preview or Document revision tabs are visible depending on the internal or external storage of attachments respectively
+ Renamed theContract Draft [sn\_lg\_contracts\_contract\_draft] table toDocument Revision.
#### Version 4.2.2 - November 2022
Changed:
* Renamed the Simple Contracts module under the Legal Administration module to Simple Contracts Admin.
* Updated the legal\_matter\_config role to allow managing contract templates and document templates.
#### Version 4.1.0 - August 2022
* Fixed:
+ Fixed the issue where the contract draft was not being generated if the External Signatories variable set was not configured in the record producer.
+ Fixed the issue where the contract type in the request details was not showing as per the category.
#### Version 3.2.3
Fixed: The placeholder for various signatories in the document template is fixed so that the signatures are enforced only at the designated place.
#### Version 3.1.2 - February 2022
New: Get insight, analyze trends, and drill down into the details of Simple Contracts requests from the new Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service Delivery
app.
#### Version 2.1.4 - December 2021
* New:
+ Added new module Template Blocks under Legal Administration > Simple Contracts to create template blocks for legal contracts HTML templates
+ Added the Document Template Blocks related list on the Document Template form
* Changed:
+ Security-related changes
+ Renamed external storage and electronic signature workflows
* Fixed:
+ Fixed an issue where the scheduled job was timing out while pulling 500-600 records from CRM
+ Fixed the error that was being displayed when a user opened the latest document revision record of a completed NDA request.
#### Version 2.0.6 - September 2021
* New:
+ Submit a request for a Sales Contract when you have customer questions, to engage legal counsel, or need a review of the terms and conditions given by customers. The commercial legal team can review the sales
contract and provide the requested contract support.
+ Integrate with Microsoft Dynamics CRM to pull the sales accounts and opportunities data into the ServiceNow instance for generating a sales contract.
+ Integrate with Google Drive and Microsoft OneDrive to save the signed contract documents into these external file storage systems.
#### Version 1.4.2 - June 2021
* New:
+ Library of templates for standard contract documents such as Non-disclosure Agreements (NDA)
+ Centralized repository of all signed and finalized contract documents
+ Send contracts for the electronic signature to external and internal signers
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-intellectual-property.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-intellectual-property.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-simple-intellectual-property.html | Legal Simple Intellectual Property release notes | Version history for the Legal Simple Intellectual Property application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-simple-intellectual-property.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-simple-intellectual-property.html"><body id="store-rn-esm-legal-simple-intellectual-property"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-simple-intellectual-property" aria-labelledby="title_store-rn-esm-legal-simple-intellectual-property">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-simple-intellectual-property">Legal Simple Intellectual Property release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Simple Intellectual Property application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-simple-intellectual-property__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d157520e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.5.4 - August 2025</dt>
<dd class="dd">Fixed issues related to reward tasks in invention disclosure workflow.</dd>
<dt class="dt dlterm">Version 1.5.3 - May 2025</dt>
<dd class="dd" id="store-rn-esm-legal-simple-intellectual-property__latest-store-rn-esm-legal-simple-intellectual-property"><ul class="ul">
<li class="li">Changed: Improved Legal Simple Intellectual Property icon for better space utilization.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">For a legal request, the "Contract request" tab is not displayed. This issue has been fixed.</li>
<li class="li">Generate PDF option is not working in Invention disclosure requests. This issue has been fixed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.2 - February 2025</dt>
<dd class="dd">Fixed: Security bugs.</dd>
<dt class="dt dlterm">Version 1.3.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Record producers created for Legal Simple Intellectual Property application were not displayed to users having Catalog Editor role. This is now fixed.</li>
<li class="li">Security fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - August 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 1.1.1 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Invention Declaration Form legal requests are not getting closed even after the Legal Matter is closed.</li>
<li class="li">The owner of invention disclosure matter is not able to add the legal name of inventors.</li>
<li class="li">The following PDF generation related issues are fixed:<ul class="ul" id="store-rn-esm-legal-simple-intellectual-property__ul_znz_p4w_cbc">
<li class="li">Confirmation message wasn't displayed when the pdf was successfully generated.</li>
<li class="li">Generated PDF wasn't formatted properly.</li>
<li class="li">Inventors name was appearing incorrectly.</li>
<li class="li">When generating the PDFs multiple times, the file names for the generated PDF weren't appended with versions.</li>
</ul></li>
<li class="li">For invention disclosure request, the reward amount of rejected reward task wasn't displayed when moving to patent filed stage.</li>
<li class="li">In the invention disclosure related matter, the Application Status field in the header section and Proceed to Application action button weren't displayed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.7 - January 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 1.0.5 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Legal Simple Intellectual Property is a legal practice app included with Legal Service Delivery that provides organizations the ability to submit and track IP requests throughout the entire lifecycle. The workflow process
helps boost the patent team's productivity by using purpose-built phases and tasks, including invention disclosure.</li>
<li class="li">The intake process can be configured to meet organizational needs while ensuring full transparency is maintained. The patent team can quickly engage outside counsel and configure rewards for the different stages of the
patent application through completion.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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This issue has been fixed.</li>\n <li class=\"li\">Generate PDF option is not working in Invention disclosure requests. This issue has been fixed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.2 - February 2025</dt>\n <dd class=\"dd\">Fixed: Security bugs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Record producers created for Legal Simple Intellectual Property application were not displayed to users having Catalog Editor role. This is now fixed.</li>\n <li class=\"li\">Security fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - August 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Invention Declaration Form legal requests are not getting closed even after the Legal Matter is closed.</li>\n <li class=\"li\">The owner of invention disclosure matter is not able to add the legal name of inventors.</li>\n <li class=\"li\">The following PDF generation related issues are fixed:<ul class=\"ul\" id=\"store-rn-esm-legal-simple-intellectual-property__ul_znz_p4w_cbc\">\n <li class=\"li\">Confirmation message wasn't displayed when the pdf was successfully generated.</li>\n <li class=\"li\">Generated PDF wasn't formatted properly.</li>\n <li class=\"li\">Inventors name was appearing incorrectly.</li>\n <li class=\"li\">When generating the PDFs multiple times, the file names for the generated PDF weren't appended with versions.</li>\n </ul></li>\n <li class=\"li\">For invention disclosure request, the reward amount of rejected reward task wasn't displayed when moving to patent filed stage.</li>\n <li class=\"li\">In the invention disclosure related matter, the Application Status field in the header section and Proceed to Application action button weren't displayed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.7 - January 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Legal Simple Intellectual Property is a legal practice app included with Legal Service Delivery that provides organizations the ability to submit and track IP requests throughout the entire lifecycle. 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} | # Legal Simple Intellectual Property release notes
Version history for the Legal Simple Intellectual Property application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.4 - August 2025
Fixed issues related to reward tasks in invention disclosure workflow.
#### Version 1.5.3 - May 2025
* Changed: Improved Legal Simple Intellectual Property icon for better space utilization.
* Fixed:
+ For a legal request, the "Contract request" tab is not displayed. This issue has been fixed.
+ Generate PDF option is not working in Invention disclosure requests. This issue has been fixed.
#### Version 1.4.2 - February 2025
Fixed: Security bugs.
#### Version 1.3.0 - November 2024
* Fixed:
+ Record producers created for Legal Simple Intellectual Property application were not displayed to users having Catalog Editor role. This is now fixed.
+ Security fixes
#### Version 1.2.0 - August 2024
Security fixes.
#### Version 1.1.1 - May 2024
* Fixed:
+ Invention Declaration Form legal requests are not getting closed even after the Legal Matter is closed.
+ The owner of invention disclosure matter is not able to add the legal name of inventors.
+ The following PDF generation related issues are fixed:
- Confirmation message wasn't displayed when the pdf was successfully generated.
- Generated PDF wasn't formatted properly.
- Inventors name was appearing incorrectly.
- When generating the PDFs multiple times, the file names for the generated PDF weren't appended with versions.
+ For invention disclosure request, the reward amount of rejected reward task wasn't displayed when moving to patent filed stage.
+ In the invention disclosure related matter, the Application Status field in the header section and Proceed to Application action button weren't displayed.
#### Version 1.0.7 - January 2024
Security fixes.
#### Version 1.0.5 - November 2023
* Legal Simple Intellectual Property is a legal practice app included with Legal Service Delivery that provides organizations the ability to submit and track IP requests throughout the entire lifecycle. The workflow process
helps boost the patent team's productivity by using purpose-built phases and tasks, including invention disclosure.
* The intake process can be configured to meet organizational needs while ensuring full transparency is maintained. The patent team can quickly engage outside counsel and configure rewards for the different stages of the
patent application through completion.
| ---
title: Legal Simple Intellectual Property release notes
description: Version history for the Legal Simple Intellectual Property application
on the ServiceNow Store.
keywords: []
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- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Simple Intellectual Property release notes
Version history for the Legal Simple Intellectual Property application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.4 - August 2025
Fixed issues related to reward tasks in invention disclosure workflow.
#### Version 1.5.3 - May 2025
* Changed: Improved Legal Simple Intellectual Property icon for better space utilization.
* Fixed:
+ For a legal request, the "Contract request" tab is not displayed. This issue has been fixed.
+ Generate PDF option is not working in Invention disclosure requests. This issue has been fixed.
#### Version 1.4.2 - February 2025
Fixed: Security bugs.
#### Version 1.3.0 - November 2024
* Fixed:
+ Record producers created for Legal Simple Intellectual Property application were not displayed to users having Catalog Editor role. This is now fixed.
+ Security fixes
#### Version 1.2.0 - August 2024
Security fixes.
#### Version 1.1.1 - May 2024
* Fixed:
+ Invention Declaration Form legal requests are not getting closed even after the Legal Matter is closed.
+ The owner of invention disclosure matter is not able to add the legal name of inventors.
+ The following PDF generation related issues are fixed:
- Confirmation message wasn't displayed when the pdf was successfully generated.
- Generated PDF wasn't formatted properly.
- Inventors name was appearing incorrectly.
- When generating the PDFs multiple times, the file names for the generated PDF weren't appended with versions.
+ For invention disclosure request, the reward amount of rejected reward task wasn't displayed when moving to patent filed stage.
+ In the invention disclosure related matter, the Application Status field in the header section and Proceed to Application action button weren't displayed.
#### Version 1.0.7 - January 2024
Security fixes.
#### Version 1.0.5 - November 2023
* Legal Simple Intellectual Property is a legal practice app included with Legal Service Delivery that provides organizations the ability to submit and track IP requests throughout the entire lifecycle. The workflow process
helps boost the patent team's productivity by using purpose-built phases and tasks, including invention disclosure.
* The intake process can be configured to meet organizational needs while ensuring full transparency is maintained. The patent team can quickly engage outside counsel and configure rewards for the different stages of the
patent application through completion.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-privacy.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-simple-privacy.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-simple-privacy.html | Legal Simple Privacy release notes | Version history for the Legal Simple Privacy application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-simple-privacy.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-simple-privacy.html"><body id="store-rn-esm-legal-simple-privacy"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-simple-privacy" aria-labelledby="title_store-rn-esm-legal-simple-privacy">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-simple-privacy">Legal Simple Privacy release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Simple Privacy application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-simple-privacy__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d359969e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.1 - June 2025</dt>
<dd class="dd" id="store-rn-esm-legal-simple-privacy__latest-store-rn-esm-legal-simple-privacy">Fixed: The Privacy assessment topic was not visible in the ESC portal. This issue has been fixed and the topic is now visible.</dd>
<dt class="dt dlterm">Version 1.2.0 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: Improved Legal Simple Privacy icon for improved space utilization in the intake form.</li>
<li class="li">Fixed: Privacy Assessment intake form is not available in Employee Center catalog. This issue has been fixed.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.2 - February 2025</dt>
<dd class="dd">Fixed: The catalog items under Privacy Request were not displayed. This has been fixed.</dd>
<dt class="dt dlterm">Version 1.1.0 - November 2024</dt>
<dd class="dd">Fixed localization fixes.</dd>
<dt class="dt dlterm">Version 1.0.2 - June 2023</dt>
<dd class="dd">Fixed: New Record Producers are not automatically displayed in the ESC portal when new customers install Legal Simple Privacy.</dd>
<dt class="dt dlterm">Version 1.0.1 - May 2023</dt>
<dd class="dd"><p class="p">ServiceNow Legal Simple Privacy is a Legal Practice app included with Legal Service Delivery that provides an automated workflow process to raise and track privacy assessment requests with in-house legals teams. The app
helps quickly resolve privacy-related concerns and includes full audit tracking and reporting capabilities.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-simple-privacy.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-simple-privacy.html\"><body id=\"store-rn-esm-legal-simple-privacy\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-legal-simple-privacy\" aria-labelledby=\"title_store-rn-esm-legal-simple-privacy\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-legal-simple-privacy\">Legal Simple Privacy release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Legal Simple Privacy application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-legal-simple-privacy__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d359969e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.2.1 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-esm-legal-simple-privacy__latest-store-rn-esm-legal-simple-privacy\">Fixed: The Privacy assessment topic was not visible in the ESC portal. This issue has been fixed and the topic is now visible.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - May 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: Improved Legal Simple Privacy icon for improved space utilization in the intake form.</li>\n <li class=\"li\">Fixed: Privacy Assessment intake form is not available in Employee Center catalog. This issue has been fixed.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.2 - February 2025</dt>\n <dd class=\"dd\">Fixed: The catalog items under Privacy Request were not displayed. This has been fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - November 2024</dt>\n <dd class=\"dd\">Fixed localization fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - June 2023</dt>\n <dd class=\"dd\">Fixed: New Record Producers are not automatically displayed in the ESC portal when new customers install Legal Simple Privacy.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - May 2023</dt>\n <dd class=\"dd\"><p class=\"p\">ServiceNow Legal Simple Privacy is a Legal Practice app included with Legal Service Delivery that provides an automated workflow process to raise and track privacy assessment requests with in-house legals teams. The app\n helps quickly resolve privacy-related concerns and includes full audit tracking and reporting capabilities.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Legal Simple Privacy release notes
Version history for the Legal Simple Privacy application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.1 - June 2025
Fixed: The Privacy assessment topic was not visible in the ESC portal. This issue has been fixed and the topic is now visible.
#### Version 1.2.0 - May 2025
* Changed: Improved Legal Simple Privacy icon for improved space utilization in the intake form.
* Fixed: Privacy Assessment intake form is not available in Employee Center catalog. This issue has been fixed.
#### Version 1.1.2 - February 2025
Fixed: The catalog items under Privacy Request were not displayed. This has been fixed.
#### Version 1.1.0 - November 2024
Fixed localization fixes.
#### Version 1.0.2 - June 2023
Fixed: New Record Producers are not automatically displayed in the ESC portal when new customers install Legal Simple Privacy.
#### Version 1.0.1 - May 2023
ServiceNow Legal Simple Privacy is a Legal Practice app included with Legal Service Delivery that provides an automated workflow process to raise and track privacy assessment requests with in-house legals teams. The app
helps quickly resolve privacy-related concerns and includes full audit tracking and reporting capabilities.
| ---
title: Legal Simple Privacy release notes
description: Version history for the Legal Simple Privacy application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Simple Privacy release notes
Version history for the Legal Simple Privacy application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.1 - June 2025
Fixed: The Privacy assessment topic was not visible in the ESC portal. This issue has been fixed and the topic is now visible.
#### Version 1.2.0 - May 2025
* Changed: Improved Legal Simple Privacy icon for improved space utilization in the intake form.
* Fixed: Privacy Assessment intake form is not available in Employee Center catalog. This issue has been fixed.
#### Version 1.1.2 - February 2025
Fixed: The catalog items under Privacy Request were not displayed. This has been fixed.
#### Version 1.1.0 - November 2024
Fixed localization fixes.
#### Version 1.0.2 - June 2023
Fixed: New Record Producers are not automatically displayed in the ESC portal when new customers install Legal Simple Privacy.
#### Version 1.0.1 - May 2023
ServiceNow Legal Simple Privacy is a Legal Practice app included with Legal Service Delivery that provides an automated workflow process to raise and track privacy assessment requests with in-house legals teams. The app
helps quickly resolve privacy-related concerns and includes full audit tracking and reporting capabilities.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-tracker-spoke.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-tracker-spoke.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-tracker-spoke.html | Legal Tracker Spoke release notes | Version history for the Legal Tracker Spoke application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-tracker-spoke.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-tracker-spoke.html"><body id="store-rn-esm-legal-tracker-spoke"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-tracker-spoke" aria-labelledby="title_store-rn-esm-legal-tracker-spoke">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-tracker-spoke"><span class="ph">Legal Tracker</span> Spoke release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Legal Tracker</span> Spoke application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-tracker-spoke__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d478780e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.4 - February 2025</dt>
<dd class="dd" id="store-rn-esm-legal-tracker-spoke__latest-store-rn-esm-legal-tracker-spoke">Fixed: Unable to save edits done to a matter in Legal Tracker. This has been fixed.</dd>
<dt class="dt dlterm">Version 1.0.3 - August 2024</dt>
<dd class="dd">The Integration Hub Legal Tracker spoke provides native integration to Legal Tracker to easily create matters for Outside Counsel Engagements from ServiceNow, track spends, and
updates on the matters from Legal Tracker in ServiceNow's Legal Matter. This integration with Legal Tracker pulls and synchronizes foundational data such as practice groups, and organizational units from Legal Tracker
intoServiceNow Legal Matter on a scheduled basis.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Legal Tracker Spoke release notes
Version history for the Legal Tracker Spoke application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.4 - February 2025
Fixed: Unable to save edits done to a matter in Legal Tracker. This has been fixed.
#### Version 1.0.3 - August 2024
The Integration Hub Legal Tracker spoke provides native integration to Legal Tracker to easily create matters for Outside Counsel Engagements from ServiceNow, track spends, and
updates on the matters from Legal Tracker in ServiceNow's Legal Matter. This integration with Legal Tracker pulls and synchronizes foundational data such as practice groups, and organizational units from Legal Tracker
intoServiceNow Legal Matter on a scheduled basis.
| ---
title: Legal Tracker Spoke release notes
description: Version history for the Legal Tracker Spoke application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Legal Tracker Spoke release notes
Version history for the Legal Tracker Spoke application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.4 - February 2025
Fixed: Unable to save edits done to a matter in Legal Tracker. This has been fixed.
#### Version 1.0.3 - August 2024
The Integration Hub Legal Tracker spoke provides native integration to Legal Tracker to easily create matters for Outside Counsel Engagements from ServiceNow, track spends, and
updates on the matters from Legal Tracker in ServiceNow's Legal Matter. This integration with Legal Tracker pulls and synchronizes foundational data such as practice groups, and organizational units from Legal Tracker
intoServiceNow Legal Matter on a scheduled basis.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-va-conversations.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-va-conversations.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-legal-va-conversations.html | Legal Virtual Agent Conversations release notes | Version history for the Legal Virtual Agent Conversations on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-va-conversations.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-legal-va-conversations.html"><body id="store-rn-esm-legal-va-conversations"><main role="main"><article role="article" class="dita" id="store-rn-esm-legal-va-conversations" aria-labelledby="title_store-rn-esm-legal-va-conversations">
<h1 class="title topictitle1" id="title_store-rn-esm-legal-va-conversations">Legal Virtual Agent Conversations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Legal Virtual Agent Conversations on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-esm-legal-va-conversations__section_d1q_24k_x4b">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-legal-va-conversations__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-esm-legal-va-conversations__section_e1q_24k_x4b"><h2 id="d205859e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.1 - August 2022</dt>
<dd class="dd" id="store-rn-esm-legal-va-conversations__latest-legal-va-conversations">Changed: If Universal Request integration is available, then the Legal Request virtual agent topic generates a Universal Request number instead of Legal Request number.</dd>
<dt class="dt dlterm">Version 1.2.2 - December 2021</dt>
<dd class="dd">Changed: Virtual Agent conversation topics for Legal Service Delivery are grouped under the Legal Service Delivery category.</dd>
<dt class="dt dlterm">Version 1.2.1 - September 2021</dt>
<dd class="dd">Fixed: Fixes and minor changes.</dd>
<dt class="dt dlterm">Version 1.1.1 - June 2021</dt>
<dd class="dd">New: Option to connect to a live agent in the Legal department</dd>
<dt class="dt dlterm">Version 1.0.1 - March 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-esm-legal-va-conversations__ul_gvg_kbt_wpb">
<li class="li">New: <ul class="ul" id="store-rn-esm-legal-va-conversations__ul_hvg_kbt_wpb">
<li class="li">Automates handling of repetitive requests</li>
<li class="li">Reduces the response time to your employee needs</li>
<li class="li">Integrates with legal services to create requests on behalf of employees</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Legal Virtual Agent Conversations release notes
Version history for the Legal Virtual Agent Conversations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.1 - August 2022
Changed: If Universal Request integration is available, then the Legal Request virtual agent topic generates a Universal Request number instead of Legal Request number.
#### Version 1.2.2 - December 2021
Changed: Virtual Agent conversation topics for Legal Service Delivery are grouped under the Legal Service Delivery category.
#### Version 1.2.1 - September 2021
Fixed: Fixes and minor changes.
#### Version 1.1.1 - June 2021
New: Option to connect to a live agent in the Legal department
#### Version 1.0.1 - March 2021
* New:
+ Automates handling of repetitive requests
+ Reduces the response time to your employee needs
+ Integrates with legal services to create requests on behalf of employees
| ---
title: Legal Virtual Agent Conversations release notes
description: Version history for the Legal Virtual Agent Conversations on the ServiceNow
Store.
keywords: []
breadcrumbs:
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- ServiceNow Store - Employee Service Management release notes
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---
# Legal Virtual Agent Conversations release notes
Version history for the Legal Virtual Agent Conversations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.1 - August 2022
Changed: If Universal Request integration is available, then the Legal Request virtual agent topic generates a Universal Request number instead of Legal Request number.
#### Version 1.2.2 - December 2021
Changed: Virtual Agent conversation topics for Legal Service Delivery are grouped under the Legal Service Delivery category.
#### Version 1.2.1 - September 2021
Fixed: Fixes and minor changes.
#### Version 1.1.1 - June 2021
New: Option to connect to a live agent in the Legal department
#### Version 1.0.1 - March 2021
* New:
+ Automates handling of repetitive requests
+ Reduces the response time to your employee needs
+ Integrates with legal services to create requests on behalf of employees
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-ms-outlook-addin-legal-service-delivery.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-ms-outlook-addin-legal-service-delivery.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-ms-outlook-addin-legal-service-delivery.html | Microsoft Outlook Add-In for Legal Service Delivery release notes | Version history for the Microsoft Outlook Add-In for Legal Service Delivery application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-ms-outlook-addin-legal-service-delivery.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-ms-outlook-addin-legal-service-delivery.html"><body id="store-rn-esm-ms-outlook-addin-legal-service-delivery"><main role="main"><article role="article" class="dita" id="store-rn-esm-ms-outlook-addin-legal-service-delivery" aria-labelledby="title_store-rn-esm-ms-outlook-addin-legal-service-delivery">
<h1 class="title topictitle1" id="title_store-rn-esm-ms-outlook-addin-legal-service-delivery"><span class="ph">Microsoft Outlook</span> Add-In for <span class="ph">Legal Service Delivery</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Microsoft Outlook</span> Add-In for <span class="ph">Legal Service Delivery</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-ms-outlook-addin-legal-service-delivery__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d617883e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.4.1 - August 2025</dt>
<dd class="dd">New: Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to improve your user
experience. A dark theme option is available for web and mobile experiences.</dd>
<dt class="dt dlterm">Version 1.3.0 - May 2025</dt>
<dd class="dd" id="store-rn-esm-ms-outlook-addin-legal-service-delivery__latest-store-rn-esm-ms-outlook-addin-legal-service-delivery"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">The attach file window does not close automatically after attaching file to a legal request from the Outlook Add-in. This issue has been fixed.</li>
<li class="li">Localization issues</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">The "Microsoft Outlook Add-In for Legal Service Delivery" manifest failed to upload to Microsoft Outlook. This has been fixed</li>
<li class="li">Performance issue</li>
<li class="li">UI issue</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.3 - December 2024</dt>
<dd class="dd">Fixed: Security issues.</dd>
<dt class="dt dlterm">Version 1.1.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Security fixes</li>
<li class="li">Localization fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - August 2024</dt>
<dd class="dd">The Microsoft Outlook Add-in for Legal Service Delivery brings capabilities such as of adding attachments to existing legal requests and create requests within the
Microsoft Outlook application. This feature allows your legal fulfillers to quickly add attachments or employee requests received over emails.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-ms-outlook-addin-legal-service-delivery.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-ms-outlook-addin-legal-service-delivery.html\"><body id=\"store-rn-esm-ms-outlook-addin-legal-service-delivery\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-ms-outlook-addin-legal-service-delivery\" aria-labelledby=\"title_store-rn-esm-ms-outlook-addin-legal-service-delivery\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-ms-outlook-addin-legal-service-delivery\"><span class=\"ph\">Microsoft Outlook</span> Add-In for <span class=\"ph\">Legal Service Delivery</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Microsoft Outlook</span> Add-In for <span class=\"ph\">Legal Service Delivery</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-ms-outlook-addin-legal-service-delivery__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d617883e73\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.4.1 - August 2025</dt>\n <dd class=\"dd\">New: Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to improve your user\n experience. A dark theme option is available for web and mobile experiences.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-esm-ms-outlook-addin-legal-service-delivery__latest-store-rn-esm-ms-outlook-addin-legal-service-delivery\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">The attach file window does not close automatically after attaching file to a legal request from the Outlook Add-in. This issue has been fixed.</li>\n <li class=\"li\">Localization issues</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">The "Microsoft Outlook Add-In for Legal Service Delivery" manifest failed to upload to Microsoft Outlook. This has been fixed</li>\n <li class=\"li\">Performance issue</li>\n <li class=\"li\">UI issue</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.3 - December 2024</dt>\n <dd class=\"dd\">Fixed: Security issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Security fixes</li>\n <li class=\"li\">Localization fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - August 2024</dt>\n <dd class=\"dd\">The Microsoft Outlook Add-in for Legal Service Delivery brings capabilities such as of adding attachments to existing legal requests and create requests within the\n Microsoft Outlook application. This feature allows your legal fulfillers to quickly add attachments or employee requests received over emails.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Microsoft Outlook Add-In for Legal Service Delivery release notes
Version history for the Microsoft Outlook Add-In for Legal Service Delivery application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.1 - August 2025
New: Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to improve your user
experience. A dark theme option is available for web and mobile experiences.
#### Version 1.3.0 - May 2025
* Fixed:
+ The attach file window does not close automatically after attaching file to a legal request from the Outlook Add-in. This issue has been fixed.
+ Localization issues
#### Version 1.2.0 - February 2025
* Fixed:
+ The "Microsoft Outlook Add-In for Legal Service Delivery" manifest failed to upload to Microsoft Outlook. This has been fixed
+ Performance issue
+ UI issue
#### Version 1.1.3 - December 2024
Fixed: Security issues.
#### Version 1.1.0 - November 2024
* Fixed:
+ Security fixes
+ Localization fixes
#### Version 1.0.0 - August 2024
The Microsoft Outlook Add-in for Legal Service Delivery brings capabilities such as of adding attachments to existing legal requests and create requests within the
Microsoft Outlook application. This feature allows your legal fulfillers to quickly add attachments or employee requests received over emails.
| ---
title: Microsoft Outlook Add-In for Legal Service Delivery release notes
description: Version history for the Microsoft Outlook Add-In for Legal Service Delivery
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Microsoft Outlook Add-In for Legal Service Delivery release notes
Version history for the Microsoft Outlook Add-In for Legal Service Delivery application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.1 - August 2025
New: Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to improve your user
experience. A dark theme option is available for web and mobile experiences.
#### Version 1.3.0 - May 2025
* Fixed:
+ The attach file window does not close automatically after attaching file to a legal request from the Outlook Add-in. This issue has been fixed.
+ Localization issues
#### Version 1.2.0 - February 2025
* Fixed:
+ The "Microsoft Outlook Add-In for Legal Service Delivery" manifest failed to upload to Microsoft Outlook. This has been fixed
+ Performance issue
+ UI issue
#### Version 1.1.3 - December 2024
Fixed: Security issues.
#### Version 1.1.0 - November 2024
* Fixed:
+ Security fixes
+ Localization fixes
#### Version 1.0.0 - August 2024
The Microsoft Outlook Add-in for Legal Service Delivery brings capabilities such as of adding attachments to existing legal requests and create requests within the
Microsoft Outlook application. This feature allows your legal fulfillers to quickly add attachments or employee requests received over emails.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-na-legal-service-delivery.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-na-legal-service-delivery.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-na-legal-service-delivery.html | Now Assist for Legal Service Delivery (LSD) release notes | Version history for the Now Assist for Legal Service Delivery (LSD) application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-na-legal-service-delivery.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-na-legal-service-delivery.html"><body id="store-rn-esm-na-legal-service-delivery"><main role="main"><article role="article" class="dita" id="store-rn-esm-na-legal-service-delivery" aria-labelledby="title_store-rn-esm-na-legal-service-delivery">
<h1 class="title topictitle1" id="title_store-rn-esm-na-legal-service-delivery"><span class="ph">Now Assist for Legal Service Delivery (LSD)</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist for Legal Service Delivery (LSD)</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-na-legal-service-delivery__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d137366e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Triage legal request agentic workflow adds support for the following third party LLMs: Azure OpenAI, Anthropic Claude, Google Gemini</li>
<li class="li">Legal request summarization and legal matter summarization skills add support for the following third party LLMs: Azure OpenAI, Anthropic Claude, Google Gemini</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.2 - June 2025</dt>
<dd class="dd" id="store-rn-esm-na-legal-service-delivery__latest-store-rn-esm-na-legal-service-delivery"><ul class="ul">
<li class="li">New: Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.</li>
<li class="li">Changed: For legal request and matter summarization, you can now configure record producer variables to be considered for summarization.</li>
<li class="li">Fixed: Security issues.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.</li>
<li class="li">Changed: For legal request and matter summarization, you can now configure record producer variables to be considered for summarization.</li>
<li class="li">Fixed: Security issues.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - February 2025</dt>
<dd class="dd">New: Now Assist Q and A Genius Results that generate actionable answers from Knowledge article results in Employee Center, Legal Counsel Center and global search.</dd>
<dt class="dt dlterm">Version 1.1.0 - February 2025</dt>
<dd class="dd">New: Now Assist Q and A Genius Results that generate actionable answers from Knowledge article results in Employee Center, Legal Counsel Center and global search.</dd>
<dt class="dt dlterm">Version 1.0.2 - December 2024</dt>
<dd class="dd">Changed: UI improvements.</dd>
<dt class="dt dlterm">Version 1.0.0 - November 2024</dt>
<dd class="dd">ServiceNow Now Assist for Legal Service Delivery (LSD) enables generative AI capabilities to streamline legal work by summarising legal requests and matters to boost legal team's productivity and deliver faster resolution for
employees.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Now Assist for Legal Service Delivery (LSD) release notes
Version history for the Now Assist for Legal Service Delivery (LSD) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
* New:
+ Triage legal request agentic workflow adds support for the following third party LLMs: Azure OpenAI, Anthropic Claude, Google Gemini
+ Legal request summarization and legal matter summarization skills add support for the following third party LLMs: Azure OpenAI, Anthropic Claude, Google Gemini
#### Version 1.2.2 - June 2025
* New: Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.
* Changed: For legal request and matter summarization, you can now configure record producer variables to be considered for summarization.
* Fixed: Security issues.
#### Version 1.2.0 - May 2025
* New: Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.
* Changed: For legal request and matter summarization, you can now configure record producer variables to be considered for summarization.
* Fixed: Security issues.
#### Version 1.1.0 - February 2025
New: Now Assist Q and A Genius Results that generate actionable answers from Knowledge article results in Employee Center, Legal Counsel Center and global search.
#### Version 1.1.0 - February 2025
New: Now Assist Q and A Genius Results that generate actionable answers from Knowledge article results in Employee Center, Legal Counsel Center and global search.
#### Version 1.0.2 - December 2024
Changed: UI improvements.
#### Version 1.0.0 - November 2024
ServiceNow Now Assist for Legal Service Delivery (LSD) enables generative AI capabilities to streamline legal work by summarising legal requests and matters to boost legal team's productivity and deliver faster resolution for
employees.
| ---
title: Now Assist for Legal Service Delivery (LSD) release notes
description: Version history for the Now Assist for Legal Service Delivery (LSD) application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Now Assist for Legal Service Delivery (LSD) release notes
Version history for the Now Assist for Legal Service Delivery (LSD) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
* New:
+ Triage legal request agentic workflow adds support for the following third party LLMs: Azure OpenAI, Anthropic Claude, Google Gemini
+ Legal request summarization and legal matter summarization skills add support for the following third party LLMs: Azure OpenAI, Anthropic Claude, Google Gemini
#### Version 1.2.2 - June 2025
* New: Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.
* Changed: For legal request and matter summarization, you can now configure record producer variables to be considered for summarization.
* Fixed: Security issues.
#### Version 1.2.0 - May 2025
* New: Agentic workflow to analyze General Legal Requests, predict the appropriate legal category, and initiate a transfer after confirmation from the legal fulfiller or group manager.
* Changed: For legal request and matter summarization, you can now configure record producer variables to be considered for summarization.
* Fixed: Security issues.
#### Version 1.1.0 - February 2025
New: Now Assist Q and A Genius Results that generate actionable answers from Knowledge article results in Employee Center, Legal Counsel Center and global search.
#### Version 1.1.0 - February 2025
New: Now Assist Q and A Genius Results that generate actionable answers from Knowledge article results in Employee Center, Legal Counsel Center and global search.
#### Version 1.0.2 - December 2024
Changed: UI improvements.
#### Version 1.0.0 - November 2024
ServiceNow Now Assist for Legal Service Delivery (LSD) enables generative AI capabilities to streamline legal work by summarising legal requests and matters to boost legal team's productivity and deliver faster resolution for
employees.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-notifications-employee-center.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-notifications-employee-center.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-notifications-employee-center.html | Notifications for Employee Center release notes | Version history for the Notifications for Employee Center application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-notifications-employee-center.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-notifications-employee-center.html"><body id="store-rn-esm-notifications-employee-center"><main role="main"><article role="article" class="dita" id="store-rn-esm-notifications-employee-center" aria-labelledby="title_store-rn-esm-notifications-employee-center">
<h1 class="title topictitle1" id="title_store-rn-esm-notifications-employee-center"><span class="ph">Notifications</span> for <span class="ph">Employee Center</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Notifications</span> for <span class="ph">Employee Center</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-notifications-employee-center__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d247355e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.2 - August 2025</dt>
<dd class="dd">Get Notifications for Employee Center feature in the Browser Extension for Employee Center.
The Browser Extension for Employee Center let's you stay connected with your Employee Center portal activities even when you're working on external websites.
Note: Browser Extension feature requires the Employee Center for Browser Extension plugin.</dd>
<dt class="dt dlterm">Version 1.0.3 - May 2025</dt>
<dd class="dd" id="store-rn-esm-notifications-employee-center__latest-store-rn-esm-notifications-employee-center">Fixed a bug to support the Now Assist Full page/Dynamic Window experience on portal notifications.</dd>
<dt class="dt dlterm">Version 1.0.2 - February 2025</dt>
<dd class="dd">A unified notifications experience that provides employees with timely and relevant information across multiple departments promoting engagement and increasing
productivity.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Notifications for Employee Center release notes
Version history for the Notifications for Employee Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.2 - August 2025
Get Notifications for Employee Center feature in the Browser Extension for Employee Center.
The Browser Extension for Employee Center let's you stay connected with your Employee Center portal activities even when you're working on external websites.
Note: Browser Extension feature requires the Employee Center for Browser Extension plugin.
#### Version 1.0.3 - May 2025
Fixed a bug to support the Now Assist Full page/Dynamic Window experience on portal notifications.
#### Version 1.0.2 - February 2025
A unified notifications experience that provides employees with timely and relevant information across multiple departments promoting engagement and increasing
productivity.
| ---
title: Notifications for Employee Center release notes
description: Version history for the Notifications for Employee Center application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
---
# Notifications for Employee Center release notes
Version history for the Notifications for Employee Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.2 - August 2025
Get Notifications for Employee Center feature in the Browser Extension for Employee Center.
The Browser Extension for Employee Center let's you stay connected with your Employee Center portal activities even when you're working on external websites.
Note: Browser Extension feature requires the Employee Center for Browser Extension plugin.
#### Version 1.0.3 - May 2025
Fixed a bug to support the Now Assist Full page/Dynamic Window experience on portal notifications.
#### Version 1.0.2 - February 2025
A unified notifications experience that provides employees with timely and relevant information across multiple departments promoting engagement and increasing
productivity.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-pa-content-pack-lsd.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-pa-content-pack-lsd.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-pa-content-pack-lsd.html | Performance Analytics Content Pack for Legal Service Delivery release notes | Version history for the Performance Analytics Content Pack for Legal Service Delivery application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-pa-content-pack-lsd.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-pa-content-pack-lsd.html"><body id="store-rn-esm-pa-content-pack-lsd"><main role="main"><article role="article" class="dita" id="store-rn-esm-pa-content-pack-lsd" aria-labelledby="title_store-rn-esm-pa-content-pack-lsd">
<h1 class="title topictitle1" id="title_store-rn-esm-pa-content-pack-lsd">Performance Analytics Content Pack for <span class="ph">Legal Service Delivery</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Performance Analytics Content Pack for <span class="ph">Legal Service Delivery</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-pa-content-pack-lsd__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d449697e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.6.0 - February 2025</dt>
<dd class="dd" id="store-rn-esm-pa-content-pack-lsd__latest-store-rn-esm-pa-content-pack-lsd">Fixed: In Legal Operations dashboard, the widget footer text is truncated in the Open Requests, Unassigned Requests, Open Matters, and Unassigned Matters widgets. This has been
fixed.</dd>
<dt class="dt dlterm">Version 2.5.0 - November 2024</dt>
<dd class="dd">Fixed: In the Legal Executive dashboard, the Open requests by age report displayed an incorrect count as it included closed requests. This is now fixed and closed requests are excluded.</dd>
<dt class="dt dlterm">Version 2.4.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">In Legal Executive Dashboard, the Open contract requests by contract values was incorrectly displaying information for NDA contracts even when it doesn't capture contract value.</li>
<li class="li">In Legal Executive Dashboard, % requests responded within SLA (YTD) widget available in Privacy and Compliance section wasn't showing any information.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">The Legal Operations and Legal Executive Dashboard moved to the next experience from the classic experience.</li>
<li class="li">Legal Executive Dashboard <ul class="ul">
<li class="li">Contracts tab has been updated and it will be available when the ServiceNow Legal contracts plugin has been installed.</li>
<li class="li">The Contracts(Legacy) tab will be available when the Legal Simple Contracts plugin has been installed.</li>
<li class="li">The contracts tab will show the insights for both - ServiceNow Legal Contracts and Legal Simple Contracts(Total contract requests YTD, Contract requests by contract type and Contracts completion time)
when both the plugins are installed.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - August 2023</dt>
<dd class="dd">New: New reports added for the ServiceNow Legal Contracts application.</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added a new Performance Analytics Indicator called Third Party Contract Review for legal requests for third-party contract reviews. The report widgets in the Legal Executive dashboard are updated to include
this new PA Indicator.</li>
<li class="li">Changed: Existing practice area reports were updated.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added new Performance Analytics Indicators for legal requests and legal matters data related to ethics complaints.</li>
<li class="li">Changed: Updated report widgets in the Legal Executive dashboard to include the new PA Indicators for legal requests and legal matters data related to ethics complaints.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.5 - March 2022</dt>
<dd class="dd">Changed: Renamed Contract requests by category (YTD) report to Contract requests by subcategory (YTD)</dd>
<dt class="dt dlterm">Version 1.0.3 - February 2022</dt>
<dd class="dd">Gain insight, analyze trends and drill down into the details of legal operations from the Legal Executive dashboard. The application uses ServiceNow Performance Analytics and is included with a full Legal Service Delivery
license.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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This has been\n fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - November 2024</dt>\n <dd class=\"dd\">Fixed: In the Legal Executive dashboard, the Open requests by age report displayed an incorrect count as it included closed requests. This is now fixed and closed requests are excluded.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">In Legal Executive Dashboard, the Open contract requests by contract values was incorrectly displaying information for NDA contracts even when it doesn't capture contract value.</li>\n <li class=\"li\">In Legal Executive Dashboard, % requests responded within SLA (YTD) widget available in Privacy and Compliance section wasn't showing any information.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">The Legal Operations and Legal Executive Dashboard moved to the next experience from the classic experience.</li>\n <li class=\"li\">Legal Executive Dashboard <ul class=\"ul\">\n <li class=\"li\">Contracts tab has been updated and it will be available when the ServiceNow Legal contracts plugin has been installed.</li>\n <li class=\"li\">The Contracts(Legacy) tab will be available when the Legal Simple Contracts plugin has been installed.</li>\n <li class=\"li\">The contracts tab will show the insights for both - ServiceNow Legal Contracts and Legal Simple Contracts(Total contract requests YTD, Contract requests by contract type and Contracts completion time)\n when both the plugins are installed.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - August 2023</dt>\n <dd class=\"dd\">New: New reports added for the ServiceNow Legal Contracts application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added a new Performance Analytics Indicator called Third Party Contract Review for legal requests for third-party contract reviews. The report widgets in the Legal Executive dashboard are updated to include\n this new PA Indicator.</li>\n <li class=\"li\">Changed: Existing practice area reports were updated.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added new Performance Analytics Indicators for legal requests and legal matters data related to ethics complaints.</li>\n <li class=\"li\">Changed: Updated report widgets in the Legal Executive dashboard to include the new PA Indicators for legal requests and legal matters data related to ethics complaints.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - March 2022</dt>\n <dd class=\"dd\">Changed: Renamed Contract requests by category (YTD) report to Contract requests by subcategory (YTD)</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - February 2022</dt>\n <dd class=\"dd\">Gain insight, analyze trends and drill down into the details of legal operations from the Legal Executive dashboard. The application uses ServiceNow Performance Analytics and is included with a full Legal Service Delivery\n license.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Performance Analytics Content Pack for Legal Service Delivery release notes
Version history for the Performance Analytics Content Pack for Legal Service Delivery application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.6.0 - February 2025
Fixed: In Legal Operations dashboard, the widget footer text is truncated in the Open Requests, Unassigned Requests, Open Matters, and Unassigned Matters widgets. This has been
fixed.
#### Version 2.5.0 - November 2024
Fixed: In the Legal Executive dashboard, the Open requests by age report displayed an incorrect count as it included closed requests. This is now fixed and closed requests are excluded.
#### Version 2.4.0 - May 2024
* Fixed:
+ In Legal Executive Dashboard, the Open contract requests by contract values was incorrectly displaying information for NDA contracts even when it doesn't capture contract value.
+ In Legal Executive Dashboard, % requests responded within SLA (YTD) widget available in Privacy and Compliance section wasn't showing any information.
#### Version 2.2.0 - November 2023
* Changed:
+ The Legal Operations and Legal Executive Dashboard moved to the next experience from the classic experience.
+ Legal Executive Dashboard
- Contracts tab has been updated and it will be available when the ServiceNow Legal contracts plugin has been installed.
- The Contracts(Legacy) tab will be available when the Legal Simple Contracts plugin has been installed.
- The contracts tab will show the insights for both - ServiceNow Legal Contracts and Legal Simple Contracts(Total contract requests YTD, Contract requests by contract type and Contracts completion time)
when both the plugins are installed.
#### Version 2.1.0 - August 2023
New: New reports added for the ServiceNow Legal Contracts application.
#### Version 2.0.0 - February 2023
* New: Added a new Performance Analytics Indicator called Third Party Contract Review for legal requests for third-party contract reviews. The report widgets in the Legal Executive dashboard are updated to include
this new PA Indicator.
* Changed: Existing practice area reports were updated.
#### Version 1.1.0 - November 2022
* New: Added new Performance Analytics Indicators for legal requests and legal matters data related to ethics complaints.
* Changed: Updated report widgets in the Legal Executive dashboard to include the new PA Indicators for legal requests and legal matters data related to ethics complaints.
#### Version 1.0.5 - March 2022
Changed: Renamed Contract requests by category (YTD) report to Contract requests by subcategory (YTD)
#### Version 1.0.3 - February 2022
Gain insight, analyze trends and drill down into the details of legal operations from the Legal Executive dashboard. The application uses ServiceNow Performance Analytics and is included with a full Legal Service Delivery
license.
| ---
title: Performance Analytics Content Pack for Legal Service Delivery release notes
description: Version history for the Performance Analytics Content Pack for Legal
Service Delivery application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Performance Analytics Content Pack for Legal Service Delivery release notes
Version history for the Performance Analytics Content Pack for Legal Service Delivery application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.6.0 - February 2025
Fixed: In Legal Operations dashboard, the widget footer text is truncated in the Open Requests, Unassigned Requests, Open Matters, and Unassigned Matters widgets. This has been
fixed.
#### Version 2.5.0 - November 2024
Fixed: In the Legal Executive dashboard, the Open requests by age report displayed an incorrect count as it included closed requests. This is now fixed and closed requests are excluded.
#### Version 2.4.0 - May 2024
* Fixed:
+ In Legal Executive Dashboard, the Open contract requests by contract values was incorrectly displaying information for NDA contracts even when it doesn't capture contract value.
+ In Legal Executive Dashboard, % requests responded within SLA (YTD) widget available in Privacy and Compliance section wasn't showing any information.
#### Version 2.2.0 - November 2023
* Changed:
+ The Legal Operations and Legal Executive Dashboard moved to the next experience from the classic experience.
+ Legal Executive Dashboard
- Contracts tab has been updated and it will be available when the ServiceNow Legal contracts plugin has been installed.
- The Contracts(Legacy) tab will be available when the Legal Simple Contracts plugin has been installed.
- The contracts tab will show the insights for both - ServiceNow Legal Contracts and Legal Simple Contracts(Total contract requests YTD, Contract requests by contract type and Contracts completion time)
when both the plugins are installed.
#### Version 2.1.0 - August 2023
New: New reports added for the ServiceNow Legal Contracts application.
#### Version 2.0.0 - February 2023
* New: Added a new Performance Analytics Indicator called Third Party Contract Review for legal requests for third-party contract reviews. The report widgets in the Legal Executive dashboard are updated to include
this new PA Indicator.
* Changed: Existing practice area reports were updated.
#### Version 1.1.0 - November 2022
* New: Added new Performance Analytics Indicators for legal requests and legal matters data related to ethics complaints.
* Changed: Updated report widgets in the Legal Executive dashboard to include the new PA Indicators for legal requests and legal matters data related to ethics complaints.
#### Version 1.0.5 - March 2022
Changed: Renamed Contract requests by category (YTD) report to Contract requests by subcategory (YTD)
#### Version 1.0.3 - February 2022
Gain insight, analyze trends and drill down into the details of legal operations from the Legal Executive dashboard. The application uses ServiceNow Performance Analytics and is included with a full Legal Service Delivery
license.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-predictive-intel-legal-service-delivery.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-predictive-intel-legal-service-delivery.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-predictive-intel-legal-service-delivery.html | Predictive Intelligence for Legal Service Delivery release notes | Version history for the Predictive Intelligence for Legal Service Delivery application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-predictive-intel-legal-service-delivery.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-predictive-intel-legal-service-delivery.html"><body id="store-rn-esm-predictive-intel-legal-service-delivery"><main role="main"><article role="article" class="dita" id="store-rn-esm-predictive-intel-legal-service-delivery" aria-labelledby="title_store-rn-esm-predictive-intel-legal-service-delivery">
<h1 class="title topictitle1" id="title_store-rn-esm-predictive-intel-legal-service-delivery"><span class="ph">Predictive Intelligence</span> for <span class="ph">Legal Service Delivery</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Predictive Intelligence</span> for <span class="ph">Legal Service Delivery</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-predictive-intel-legal-service-delivery__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d623762e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.2 - November 2024</dt>
<dd class="dd" id="store-rn-esm-predictive-intel-legal-service-delivery__latest-store-rn-esm-predictive-intel-legal-service-delivery">Fixed localization fixes.</dd>
<dt class="dt dlterm">Version 1.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Predictive Intelligence for Legal Service Delivery increases productivity for legal fulfillers and reduces resolution time of legal requests and matters with machine learning that classifies information such as subcategory
and assignment group.</li>
<li class="li">Machine learning models trained on your organization's historical legal requests and matters are used to predict new submissions and updates to existing ones. Legal fulfillers are presented with the results and a
confidence score to enable quicker decision-making there by reducing the triage burden.</li>
<li class="li">Additionally, you can also use Advanced Work Assignment for Legal Service Delivery for automatic assignment.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Predictive Intelligence for Legal Service Delivery release notes
Version history for the Predictive Intelligence for Legal Service Delivery application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.2 - November 2024
Fixed localization fixes.
#### Version 1.0.1 - August 2024
* Predictive Intelligence for Legal Service Delivery increases productivity for legal fulfillers and reduces resolution time of legal requests and matters with machine learning that classifies information such as subcategory
and assignment group.
* Machine learning models trained on your organization's historical legal requests and matters are used to predict new submissions and updates to existing ones. Legal fulfillers are presented with the results and a
confidence score to enable quicker decision-making there by reducing the triage burden.
* Additionally, you can also use Advanced Work Assignment for Legal Service Delivery for automatic assignment.
| ---
title: Predictive Intelligence for Legal Service Delivery release notes
description: Version history for the Predictive Intelligence for Legal Service Delivery
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Predictive Intelligence for Legal Service Delivery release notes
Version history for the Predictive Intelligence for Legal Service Delivery application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.2 - November 2024
Fixed localization fixes.
#### Version 1.0.1 - August 2024
* Predictive Intelligence for Legal Service Delivery increases productivity for legal fulfillers and reduces resolution time of legal requests and matters with machine learning that classifies information such as subcategory
and assignment group.
* Machine learning models trained on your organization's historical legal requests and matters are used to predict new submissions and updates to existing ones. Legal fulfillers are presented with the results and a
confidence score to enable quicker decision-making there by reducing the triage burden.
* Additionally, you can also use Advanced Work Assignment for Legal Service Delivery for automatic assignment.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-sn-addins-ms-office.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-sn-addins-ms-office.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-sn-addins-ms-office.html | ServiceNow Add-in for Microsoft 365 Office release notes | Version history for the ServiceNow Add-in for Microsoft 365 Office application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-sn-addins-ms-office.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-sn-addins-ms-office.html"><body id="store-rn-esm-sn-addins-ms-office"><main role="main"><article role="article" class="dita" id="store-rn-esm-sn-addins-ms-office" aria-labelledby="title_store-rn-esm-sn-addins-ms-office">
<h1 class="title topictitle1" id="title_store-rn-esm-sn-addins-ms-office"><span class="ph">ServiceNow Add-in for Microsoft 365</span> Office release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow Add-in for Microsoft 365</span> Office application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-sn-addins-ms-office__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d89201e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 7.1.3 - May 2025</dt>
<dd class="dd" id="store-rn-esm-sn-addins-ms-office__latest-store-rn-esm-sn-addins-ms-office">Added an ACL to determine the endpoint of the manifest file download to avoid security concerns.</dd>
<dt class="dt dlterm">Version 7.1.2 - February 2025</dt>
<dd class="dd">Employees can self-serve across multi-department workflows from within Microsoft Outlook or other Microsoft 365 apps supporting add-ins.</dd>
</dl>
</section>
</div>
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} | # ServiceNow Add-in for Microsoft 365 Office release notes
Version history for the ServiceNow Add-in for Microsoft 365 Office application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.1.3 - May 2025
Added an ACL to determine the endpoint of the manifest file download to avoid security concerns.
#### Version 7.1.2 - February 2025
Employees can self-serve across multi-department workflows from within Microsoft Outlook or other Microsoft 365 apps supporting add-ins.
| ---
title: ServiceNow Add-in for Microsoft 365 Office release notes
description: Version history for the ServiceNow Add-in for Microsoft 365 Office application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
---
# ServiceNow Add-in for Microsoft 365 Office release notes
Version history for the ServiceNow Add-in for Microsoft 365 Office application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.1.3 - May 2025
Added an ACL to determine the endpoint of the manifest file download to avoid security concerns.
#### Version 7.1.2 - February 2025
Employees can self-serve across multi-department workflows from within Microsoft Outlook or other Microsoft 365 apps supporting add-ins.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-sn-legal-contracts.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-sn-legal-contracts.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-sn-legal-contracts.html | Contract Management Pro for Legal Service Delivery release notes | Version history for the Contract Management Pro for Legal Service Delivery application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-sn-legal-contracts.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-sn-legal-contracts.html"><body id="store_rn_esm_sn_legal_contracts"><main role="main"><article role="article" class="dita" id="store_rn_esm_sn_legal_contracts" aria-labelledby="title_store_rn_esm_sn_legal_contracts">
<h1 class="title topictitle1" id="title_store_rn_esm_sn_legal_contracts"><span class="ph">Contract Management Pro for Legal Service Delivery</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Contract Management Pro for Legal Service Delivery</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store_rn_esm_sn_legal_contracts__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d283219e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.4.0 - May 2024</dt>
<dd class="dd" id="store_rn_esm_sn_legal_contracts__latest-store-rn-esm-sn-legal-contracts"><ul class="ul">
<li class="li">New: Request changes functionality for reviewing and finalizing the contract documents.</li>
<li class="li">Changed: When the request is in Draft state, then the action button will display Resubmit. Previously, it was displayed Submit.</li>
<li class="li">Fixed: Start date & End date fields were not displayed in the Contract Requests form in Legal Counsel Center. This is now fixed.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.3 - March 2024</dt>
<dd class="dd">
<ul class="ul" id="store_rn_esm_sn_legal_contracts__ul_q5t_brb_t1c">
<li class="li">ServiceNow Legal Contracts enables enterprises to streamline the request, authoring, review, and approval of contracts for predefined contract templates such as NDAs as well as third-party review request. Legal teams can
manage and process the contracts from a centralized location or cloud storage and quickly execute them by using popular eSignature integrations with a complete audit trail.</li>
<li class="li">Contracts Core installed with ServiceNow Legal Contracts enables you to effectively manage a library of clauses, clause variations, and word document templates. You can conveniently store and author reusable contracts
templates using Word to deliver prompt services. Ensure contract consistency and compliance by using pre-approved clauses from a library. Lastly, automated email reminders keep the business well-informed and ensures that no
contract expiration goes unnoticed.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-sn-legal-contracts.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-sn-legal-contracts.html\"><body id=\"store_rn_esm_sn_legal_contracts\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store_rn_esm_sn_legal_contracts\" aria-labelledby=\"title_store_rn_esm_sn_legal_contracts\">\n <h1 class=\"title topictitle1\" id=\"title_store_rn_esm_sn_legal_contracts\"><span class=\"ph\">Contract Management Pro for Legal Service Delivery</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Contract Management Pro for Legal Service Delivery</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store_rn_esm_sn_legal_contracts__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d283219e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.4.0 - May 2024</dt>\n <dd class=\"dd\" id=\"store_rn_esm_sn_legal_contracts__latest-store-rn-esm-sn-legal-contracts\"><ul class=\"ul\">\n <li class=\"li\">New: Request changes functionality for reviewing and finalizing the contract documents.</li>\n <li class=\"li\">Changed: When the request is in Draft state, then the action button will display Resubmit. Previously, it was displayed Submit.</li>\n <li class=\"li\">Fixed: Start date & End date fields were not displayed in the Contract Requests form in Legal Counsel Center. This is now fixed.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.3 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store_rn_esm_sn_legal_contracts__ul_q5t_brb_t1c\">\n <li class=\"li\">ServiceNow Legal Contracts enables enterprises to streamline the request, authoring, review, and approval of contracts for predefined contract templates such as NDAs as well as third-party review request. Legal teams can\n manage and process the contracts from a centralized location or cloud storage and quickly execute them by using popular eSignature integrations with a complete audit trail.</li>\n <li class=\"li\">Contracts Core installed with ServiceNow Legal Contracts enables you to effectively manage a library of clauses, clause variations, and word document templates. You can conveniently store and author reusable contracts\n templates using Word to deliver prompt services. Ensure contract consistency and compliance by using pre-approved clauses from a library. Lastly, automated email reminders keep the business well-informed and ensures that no\n contract expiration goes unnoticed.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Contract Management Pro for Legal Service Delivery release notes
Version history for the Contract Management Pro for Legal Service Delivery application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - May 2024
* New: Request changes functionality for reviewing and finalizing the contract documents.
* Changed: When the request is in Draft state, then the action button will display Resubmit. Previously, it was displayed Submit.
* Fixed: Start date & End date fields were not displayed in the Contract Requests form in Legal Counsel Center. This is now fixed.
#### Version 1.2.3 - March 2024
* ServiceNow Legal Contracts enables enterprises to streamline the request, authoring, review, and approval of contracts for predefined contract templates such as NDAs as well as third-party review request. Legal teams can
manage and process the contracts from a centralized location or cloud storage and quickly execute them by using popular eSignature integrations with a complete audit trail.
* Contracts Core installed with ServiceNow Legal Contracts enables you to effectively manage a library of clauses, clause variations, and word document templates. You can conveniently store and author reusable contracts
templates using Word to deliver prompt services. Ensure contract consistency and compliance by using pre-approved clauses from a library. Lastly, automated email reminders keep the business well-informed and ensures that no
contract expiration goes unnoticed.
| ---
title: Contract Management Pro for Legal Service Delivery release notes
description: Version history for the Contract Management Pro for Legal Service Delivery
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Contract Management Pro for Legal Service Delivery release notes
Version history for the Contract Management Pro for Legal Service Delivery application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - May 2024
* New: Request changes functionality for reviewing and finalizing the contract documents.
* Changed: When the request is in Draft state, then the action button will display Resubmit. Previously, it was displayed Submit.
* Fixed: Start date & End date fields were not displayed in the Contract Requests form in Legal Counsel Center. This is now fixed.
#### Version 1.2.3 - March 2024
* ServiceNow Legal Contracts enables enterprises to streamline the request, authoring, review, and approval of contracts for predefined contract templates such as NDAs as well as third-party review request. Legal teams can
manage and process the contracts from a centralized location or cloud storage and quickly execute them by using popular eSignature integrations with a complete audit trail.
* Contracts Core installed with ServiceNow Legal Contracts enables you to effectively manage a library of clauses, clause variations, and word document templates. You can conveniently store and author reusable contracts
templates using Word to deliver prompt services. Ensure contract consistency and compliance by using pre-approved clauses from a library. Lastly, automated email reminders keep the business well-informed and ensures that no
contract expiration goes unnoticed.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-word-doc-templates.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-word-doc-templates.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-word-doc-templates.html | Word Document Templates release notes | Version history for the Word Document Templates application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-word-doc-templates.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-word-doc-templates.html"><body id="store-rn-esm-word-doc-templates"><main role="main"><article role="article" class="dita" id="store-rn-esm-word-doc-templates" aria-labelledby="title_store-rn-esm-word-doc-templates">
<h1 class="title topictitle1" id="title_store-rn-esm-word-doc-templates"><span class="ph">Word Document Templates</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Word Document Templates</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-word-doc-templates__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d252147e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.9.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">When template is setup on the Contract Request table, the Table mappings tab displays an additional field, called the Parent request table field, that you can use to select the source parent request table</li>
<li class="li">Additionally, the Table field has been renamed to Lookup table where you can select the table from the data that is populated into the contract document. If the template isn't based on the Contract Request table, only
the Lookup table field is shown.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.7.0 - February 2025</dt>
<dd class="dd" id="store-rn-esm-word-doc-templates__latest-store-rn-esm-word-doc-templates">Fixed: Security issues.</dd>
<dt class="dt dlterm">Version 1.6.2 - November 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 1.5.1 - August 2024</dt>
<dd class="dd">Fixed: A contract document could not be sent for signature if the participants field was empty under Template Mappings of the contract template.</dd>
<dt class="dt dlterm">Version 1.4.0 - May 2024</dt>
<dd class="dd">Fixed: Signature date field is displayed as signature instead of signature date in Docusign doc task.</dd>
<dt class="dt dlterm">Version 1.2.1 - March 2024</dt>
<dd class="dd">The Word Document Templates application leverages industry standard Microsoft Word to generate document templates to quickly create contract templates or standard letters in alignment
with the submitted request. The application is automatically installed with Contracts Core.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Word Document Templates release notes
Version history for the Word Document Templates application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.9.0 - August 2025
* New:
+ When template is setup on the Contract Request table, the Table mappings tab displays an additional field, called the Parent request table field, that you can use to select the source parent request table
+ Additionally, the Table field has been renamed to Lookup table where you can select the table from the data that is populated into the contract document. If the template isn't based on the Contract Request table, only
the Lookup table field is shown.
#### Version 1.7.0 - February 2025
Fixed: Security issues.
#### Version 1.6.2 - November 2024
Security fixes.
#### Version 1.5.1 - August 2024
Fixed: A contract document could not be sent for signature if the participants field was empty under Template Mappings of the contract template.
#### Version 1.4.0 - May 2024
Fixed: Signature date field is displayed as signature instead of signature date in Docusign doc task.
#### Version 1.2.1 - March 2024
The Word Document Templates application leverages industry standard Microsoft Word to generate document templates to quickly create contract templates or standard letters in alignment
with the submitted request. The application is automatically installed with Contracts Core.
| ---
title: Word Document Templates release notes
description: Version history for the Word Document Templates application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Legal Service Delivery release notes
---
# Word Document Templates release notes
Version history for the Word Document Templates application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.9.0 - August 2025
* New:
+ When template is setup on the Contract Request table, the Table mappings tab displays an additional field, called the Parent request table field, that you can use to select the source parent request table
+ Additionally, the Table field has been renamed to Lookup table where you can select the table from the data that is populated into the contract document. If the template isn't based on the Contract Request table, only
the Lookup table field is shown.
#### Version 1.7.0 - February 2025
Fixed: Security issues.
#### Version 1.6.2 - November 2024
Security fixes.
#### Version 1.5.1 - August 2024
Fixed: A contract document could not be sent for signature if the participants field was empty under Template Mappings of the contract template.
#### Version 1.4.0 - May 2024
Fixed: Signature date field is displayed as signature instead of signature date in Docusign doc task.
#### Version 1.2.1 - March 2024
The Word Document Templates application leverages industry standard Microsoft Word to generate document templates to quickly create contract templates or standard letters in alignment
with the submitted request. The application is automatically installed with Contracts Core.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm.html | ServiceNow Store - Employee Service Management release notes | The ServiceNow Store contains Employee Service Management applications. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm.html"><body id="store-rn-esm"><main role="main"><article role="article" class="dita" id="store-rn-esm" aria-labelledby="title_store-rn-esm">
<h1 class="title topictitle1" id="title_store-rn-esm"><span class="ph">ServiceNow Store</span> - Employee Service Management release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains Employee Service Management applications.</p>
<section class="section" id="store-rn-esm__section_fl3_sgz_s4b">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
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Health and Safety release notes</a><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">Health and Safety</span> applications.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr.html">ServiceNow Store - HR Service Delivery release notes</a><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">HR Service Delivery</span> applications.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-legal-service-delivery.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-legal-service-delivery.html">ServiceNow Store - 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website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-browser-extension-employee-center.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-browser-extension-employee-center.html\">Browser Extension for Employee Center release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Browser Extension for Employee Center</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-center.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center.html\">Employee Center release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Employee Center</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-employee-center-msft-viva.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-employee-center-msft-viva.html\">Employee Center for Microsoft Viva Connections release notes</a><p class=\"shortdesc\">Version history for the on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro.html\">Employee Center Pro release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Employee Center Pro</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro-kiosk.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro-kiosk.html\">Employee Center Pro Kiosk release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Employee Center Pro</span> Kiosk application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-notifications-employee-center.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-notifications-employee-center.html\">Notifications for Employee Center release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Notifications</span> for <span class=\"ph\">Employee Center</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-sn-addins-ms-office.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-sn-addins-ms-office.html\">ServiceNow Add-in for Microsoft 365 Office release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow Add-in for Microsoft 365</span> Office application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/health-safety/store-rn-health-safety.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/health-safety/store-rn-health-safety.html\">ServiceNow Store - Health and Safety release notes</a><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains <span class=\"ph\">Health and Safety</span> applications.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" 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} | # ServiceNow Store - Employee Service Management release notes
The ServiceNow Store contains Employee Service Management applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - Employee Service Management release notes
description: The ServiceNow Store contains Employee Service Management applications.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - Employee Service Management release notes
The ServiceNow Store contains Employee Service Management applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-awa-supplier-lifecycle-ops.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-awa-supplier-lifecycle-ops.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-slm-awa-supplier-lifecycle-ops.html | Advanced Work Assignment for Supplier Lifecycle Operations release notes | Version history for the Advanced Work Assignment for Supplier Lifecycle Operations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Supplier Lifecycle Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-awa-supplier-lifecycle-ops.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-awa-supplier-lifecycle-ops.html"><body id="store-rn-slm-awa-supplier-lifecycle-ops"><main role="main"><article role="article" class="dita" id="store-rn-slm-awa-supplier-lifecycle-ops" aria-labelledby="title_store-rn-slm-awa-supplier-lifecycle-ops">
<h1 class="title topictitle1" id="title_store-rn-slm-awa-supplier-lifecycle-ops">Advanced Work Assignment for Supplier Lifecycle Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Advanced Work Assignment for Supplier Lifecycle Operations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-slm-awa-supplier-lifecycle-ops__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d462628e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.0 - August 2025</dt>
<dd class="dd">Fixed: Minor fixes.</dd>
<dt class="dt dlterm">Version 2.5.0 - February 2025</dt>
<dd class="dd" id="store-rn-slm-awa-supplier-lifecycle-ops__latest-store-rn-slm-awa-supplier-lifecycle-ops">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.4.4 - December 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.4.0 - November 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.3.3 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.2.0 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.0 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.1.0 - August 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.0.0 - May 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-slm-awa-supplier-lifecycle-ops__ul_a2m_ylb_mxb">
<li class="li">Initial release:<ul class="ul" id="store-rn-slm-awa-supplier-lifecycle-ops__ul_eqp_zlb_mxb">
<li class="li">This application enables you to automatically assign work items to agents based on availability and capacity.</li>
<li class="li">This application provides the following capabilities:<ul class="ul" id="store-rn-slm-awa-supplier-lifecycle-ops__ul_xvs_zlb_mxb">
<li class="li">A supplier fulfiller can accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session and directly interact with a supplier contact.</li>
<li class="li">Using Agent Chat, a supplier contact can now start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers and get immediate responses to their queries or issues.</li>
</ul></li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Advanced Work Assignment for Supplier Lifecycle Operations release notes
Version history for the Advanced Work Assignment for Supplier Lifecycle Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.0 - August 2025
Fixed: Minor fixes.
#### Version 2.5.0 - February 2025
Minor fixes.
#### Version 2.4.4 - December 2024
Minor fixes.
#### Version 2.4.0 - November 2024
Minor fixes.
#### Version 2.3.3 - August 2024
Minor fixes.
#### Version 2.2.0 - February 2024
Minor fixes.
#### Version 2.0.0 - November 2023
Minor fixes.
#### Version 1.1.0 - August 2023
Minor fixes.
#### Version 1.0.0 - May 2023
* Initial release:
+ This application enables you to automatically assign work items to agents based on availability and capacity.
+ This application provides the following capabilities:
- A supplier fulfiller can accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session and directly interact with a supplier contact.
- Using Agent Chat, a supplier contact can now start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers and get immediate responses to their queries or issues.
| ---
title: Advanced Work Assignment for Supplier Lifecycle Operations release notes
description: Version history for the Advanced Work Assignment for Supplier Lifecycle
Operations application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Supplier Lifecycle Operations release notes
---
# Advanced Work Assignment for Supplier Lifecycle Operations release notes
Version history for the Advanced Work Assignment for Supplier Lifecycle Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.0 - August 2025
Fixed: Minor fixes.
#### Version 2.5.0 - February 2025
Minor fixes.
#### Version 2.4.4 - December 2024
Minor fixes.
#### Version 2.4.0 - November 2024
Minor fixes.
#### Version 2.3.3 - August 2024
Minor fixes.
#### Version 2.2.0 - February 2024
Minor fixes.
#### Version 2.0.0 - November 2023
Minor fixes.
#### Version 1.1.0 - August 2023
Minor fixes.
#### Version 1.0.0 - May 2023
* Initial release:
+ This application enables you to automatically assign work items to agents based on availability and capacity.
+ This application provides the following capabilities:
- A supplier fulfiller can accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session and directly interact with a supplier contact.
- Using Agent Chat, a supplier contact can now start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers and get immediate responses to their queries or issues.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-highlights.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-highlights.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-slm-highlights.html | ServiceNow Store - Supplier Lifecycle Operations release notes | The ServiceNow Store contains Supplier Lifecycle Operations applications. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-highlights.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-highlights.html"><body id="store-rn-slm-highlights"><main role="main"><article role="article" class="dita" id="store-rn-slm-highlights" aria-labelledby="title_store-rn-slm-highlights">
<h1 class="title topictitle1" id="title_store-rn-slm-highlights"><span class="ph">ServiceNow Store</span> - Supplier Lifecycle Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains Supplier Lifecycle Operations applications.</p>
<section class="section" id="store-rn-slm-highlights__section_vn5_1cb_lhb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-slm-awa-supplier-lifecycle-ops.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-awa-supplier-lifecycle-ops.html">Advanced Work Assignment for Supplier Lifecycle Operations release notes</a><p class="shortdesc">Version history for the Advanced Work Assignment for Supplier Lifecycle Operations application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-craft.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-craft.html">Craft.io integration for Supplier Lifecycle Operations release notes</a><p class="shortdesc">Version history for the Craft.io integration for Supplier Lifecycle Operations on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-news.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-news.html">News integration for Supplier Lifecycle Operations release notes</a><p class="shortdesc">Version history for the News integration for Supplier Lifecycle Operations application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-na-slo.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-na-slo.html">Now Assist for Supplier Lifecycle Operations (SLO) release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> for Supplier Lifecycle Operations (SLO) application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-slm-risk-assessments-slo.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-risk-assessments-slo.html">Risk Assessments for Supplier Lifecycle Operations release notes</a><p class="shortdesc">Version history for the Risk Assessments for Supplier Lifecycle Operations on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-slm-supplier-case-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-case-mgmt.html">Supplier Case Management release notes</a><p class="shortdesc">Version history for the Supplier Case Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-slm-supply-chain-common.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supply-chain-common.html">Supply Chain Common release notes</a><p class="shortdesc">Version history for the Supply Chain Common on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-slm-supplier-collaboration-portal.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-collaboration-portal.html">Supplier Collaboration Portal release notes</a><p class="shortdesc">Version history for the Supplier Collaboration Portal application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-slm-supplier-common.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-common.html">Supplier Common Architecture release notes</a><p class="shortdesc">Version history for the Supplier Common Architecture on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-slm-supplier-lifecycle-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-lifecycle-mgmt.html">Supplier Lifecycle Operations release notes</a><p class="shortdesc">Version history for the Supplier Lifecycle Operations application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-slm-supplier-payment-optimization.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-payment-optimization.html">Supplier Payment Optimization release notes</a><p class="shortdesc">Version history for the Supplier Payment Optimization application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-supplier-relationship-perf-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-supplier-relationship-perf-mgmt.html">Supplier Relationship and Performance Management release notes</a><p 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href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-slm-awa-supplier-lifecycle-ops.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-awa-supplier-lifecycle-ops.html\">Advanced Work Assignment for Supplier Lifecycle Operations release notes</a><p class=\"shortdesc\">Version history for the Advanced Work Assignment for Supplier Lifecycle Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-craft.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-craft.html\">Craft.io integration for Supplier Lifecycle Operations release notes</a><p class=\"shortdesc\">Version history for the Craft.io integration for Supplier Lifecycle Operations on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-news.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-news.html\">News integration for Supplier Lifecycle Operations release notes</a><p class=\"shortdesc\">Version history for the News integration for Supplier Lifecycle Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-na-slo.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-na-slo.html\">Now Assist for Supplier Lifecycle Operations (SLO) release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist</span> for Supplier Lifecycle Operations (SLO) application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-slm-risk-assessments-slo.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-risk-assessments-slo.html\">Risk Assessments for Supplier Lifecycle Operations release notes</a><p class=\"shortdesc\">Version history for the Risk Assessments for Supplier Lifecycle Operations on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-slm-supplier-case-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-case-mgmt.html\">Supplier Case Management release notes</a><p class=\"shortdesc\">Version history for the Supplier Case Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-slm-supply-chain-common.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supply-chain-common.html\">Supply Chain Common release notes</a><p class=\"shortdesc\">Version history for the Supply Chain Common on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-slm-supplier-collaboration-portal.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-collaboration-portal.html\">Supplier Collaboration Portal release notes</a><p class=\"shortdesc\">Version history for the Supplier Collaboration Portal application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li 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} | # ServiceNow Store - Supplier Lifecycle Operations release notes
The ServiceNow Store contains Supplier Lifecycle Operations applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - Supplier Lifecycle Operations release notes
description: The ServiceNow Store contains Supplier Lifecycle Operations applications.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
---
# ServiceNow Store - Supplier Lifecycle Operations release notes
The ServiceNow Store contains Supplier Lifecycle Operations applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-risk-assessments-slo.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-risk-assessments-slo.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-slm-risk-assessments-slo.html | Risk Assessments for Supplier Lifecycle Operations release notes | Version history for the Risk Assessments for Supplier Lifecycle Operations on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Supplier Lifecycle Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-risk-assessments-slo.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-risk-assessments-slo.html"><body id="store-rn-slm-risk-assessments-slo"><main role="main"><article role="article" class="dita" id="store-rn-slm-risk-assessments-slo" aria-labelledby="title_store-rn-slm-risk-assessments-slo">
<h1 class="title topictitle1" id="title_store-rn-slm-risk-assessments-slo">Risk Assessments for Supplier Lifecycle Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Risk Assessments for Supplier Lifecycle Operations on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-slm-risk-assessments-slo__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d451598e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.0 - August 2025</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.4.0 - February 2025</dt>
<dd class="dd" id="store-rn-slm-risk-assessments-slo__latest-store-rn-slm-risk-assessments-slo">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.3.4 - December 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.3.0 - November 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.2.0 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.1.0 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Added a Risk Overview tab in the Supplier record</li>
<li class="li">Added a deep link to easily navigate from the Source-To-Pay Workspace to the Vendor Management Workspace.</li>
<li class="li">Added Risk details in the Supplier Collaboration Portal</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - February 2024</dt>
<dd class="dd"><p class="p">Change the supplier onboarding functionality of Supplier Lifecycle Operations by using it in combination with Third-party Risk Management.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Risk Assessments for Supplier Lifecycle Operations release notes
Version history for the Risk Assessments for Supplier Lifecycle Operations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
Minor fixes.
#### Version 1.4.0 - February 2025
Minor fixes.
#### Version 1.3.4 - December 2024
Minor fixes.
#### Version 1.3.0 - November 2024
Minor fixes.
#### Version 1.2.0 - August 2024
Minor fixes.
#### Version 1.1.0 - May 2024
* Added a Risk Overview tab in the Supplier record
* Added a deep link to easily navigate from the Source-To-Pay Workspace to the Vendor Management Workspace.
* Added Risk details in the Supplier Collaboration Portal
#### Version 1.0.0 - February 2024
Change the supplier onboarding functionality of Supplier Lifecycle Operations by using it in combination with Third-party Risk Management.
| ---
title: Risk Assessments for Supplier Lifecycle Operations release notes
description: Version history for the Risk Assessments for Supplier Lifecycle Operations
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Supplier Lifecycle Operations release notes
---
# Risk Assessments for Supplier Lifecycle Operations release notes
Version history for the Risk Assessments for Supplier Lifecycle Operations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
Minor fixes.
#### Version 1.4.0 - February 2025
Minor fixes.
#### Version 1.3.4 - December 2024
Minor fixes.
#### Version 1.3.0 - November 2024
Minor fixes.
#### Version 1.2.0 - August 2024
Minor fixes.
#### Version 1.1.0 - May 2024
* Added a Risk Overview tab in the Supplier record
* Added a deep link to easily navigate from the Source-To-Pay Workspace to the Vendor Management Workspace.
* Added Risk details in the Supplier Collaboration Portal
#### Version 1.0.0 - February 2024
Change the supplier onboarding functionality of Supplier Lifecycle Operations by using it in combination with Third-party Risk Management.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-case-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-case-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-slm-supplier-case-mgmt.html | Supplier Case Management release notes | Version history for the Supplier Case Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Supplier Lifecycle Operations release notes"
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<h1 class="title topictitle1" id="title_store-rn-slm-supplier-case-mgmt">Supplier Case Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Supplier Case Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-slm-supplier-case-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d601170e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.0.0 - August 2025</dt>
<dd class="dd">Collaborate with suppliers through a centralized platform for managing and responding to supplier inquiries, enhancing communication efficiency and transparency throughout the supplier lifecycle.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Supplier Case Management release notes
Version history for the Supplier Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - August 2025
Collaborate with suppliers through a centralized platform for managing and responding to supplier inquiries, enhancing communication efficiency and transparency throughout the supplier lifecycle.
| ---
title: Supplier Case Management release notes
description: Version history for the Supplier Case Management application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Supplier Lifecycle Operations release notes
---
# Supplier Case Management release notes
Version history for the Supplier Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - August 2025
Collaborate with suppliers through a centralized platform for managing and responding to supplier inquiries, enhancing communication efficiency and transparency throughout the supplier lifecycle.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-collaboration-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-collaboration-portal.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-slm-supplier-collaboration-portal.html | Supplier Collaboration Portal release notes | Version history for the Supplier Collaboration Portal application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Supplier Lifecycle Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supplier-collaboration-portal.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supplier-collaboration-portal.html"><body id="store-rn-slm-supplier-collaboration-portal"><main role="main"><article role="article" class="dita" id="store-rn-slm-supplier-collaboration-portal" aria-labelledby="title_store-rn-slm-supplier-collaboration-portal">
<h1 class="title topictitle1" id="title_store-rn-slm-supplier-collaboration-portal">Supplier Collaboration Portal release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Supplier Collaboration Portal application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-slm-supplier-collaboration-portal__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d114770e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.0.0 - August 2025</dt>
<dd class="dd">Fixed: Minor fixes.</dd>
<dt class="dt dlterm">Version 4.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-slm-supplier-collaboration-portal__latest-store-rn-slm-supplier-collaboration-portal">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.0.1 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-slm-supplier-collaboration-portal__ul_dzh_w5p_c2c">
<li class="li">Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials</li>
<li class="li">Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform</li>
</ul></li>
<li class="li">Fixed: Minor fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - December 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-slm-supplier-collaboration-portal__ul_j2x_sfq_4dc">
<li class="li">Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials.</li>
<li class="li">Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.8.0 - November 2024</dt>
<dd class="dd">New: Supplier Contact will be able to provide input for KPI from supplier collaboration portal.</dd>
<dt class="dt dlterm">Version 2.7.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-slm-supplier-collaboration-portal__ul_qss_2pp_ccc">
<li class="li">View information related to suppliers in these new tiles within the My active items widget of the Supplier Collaboration Portal: <ul class="ul" id="store-rn-slm-supplier-collaboration-portal__ul_pts_2pp_ccc">
<li class="li">Contracts</li>
<li class="li">Supplier Products</li>
<li class="li">Purchase Orders</li>
<li class="li">InvoicesThese new tiles are displayed if you have installed the Sourcing and Purchasing Automation (com.snc.sn_pr) and Source-to-Pay Common Architecture (com.snc.sn_shop) plugins.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.6.0 - May 2024</dt>
<dd class="dd">New: You can now view supplier risk assessment details from the My active items widget in the Supplier Collaboration Portal. In the My active items widget, the Risk Assessments tile shows assessments only if you've
installed the Third-party Risk Management [com.sn_vdr_risk_asmt] plugin. Select the Risk Assessments tab to open the Assessment Summary page, which displays a list of risk assessments for a supplier (third-party) and for
an engagement.</dd>
<dt class="dt dlterm">Version 2.5.0 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.4.2 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">You can now specify a category while adding a supplier location. The choices are: <ul class="ul">
<li class="li">Contracting address</li>
<li class="li">Delivery address</li>
<li class="li">Facility (default)</li>
<li class="li">Headquarters</li>
<li class="li">Invoice address</li>
<li class="li">Service center</li>
</ul></li>
<li class="li">You can now directly remove a supplier contact by selecting the cross icon (X) next to the supplier contact name in the My contacts widget.</li>
<li class="li">You can now view details about the case in the Case Details tab for a newly opened request.</li>
<li class="li">The following catalog items have been added: <ul class="ul">
<li class="li">Enroll a new user: Enables you to submit a request to add a new supplier contact.</li>
<li class="li">Deactivate user account: Enables you to submit a request to remove a supplier contact.</li>
</ul></li>
<li class="li">Changed: <ul class="ul" id="store-rn-slm-supplier-collaboration-portal__ul_bbn_d2z_dzb">
<li class="li">The following catalog items have been renamed: <ul class="ul" id="store-rn-slm-supplier-collaboration-portal__ul_cbn_d2z_dzb">
<li class="li">"Add or remove location" renamed to "Update location details".</li>
<li class="li">"Submit an issue" renamed to "Submit or report an issue".</li>
<li class="li">"Something else" renamed to "General inquiry".</li>
<li class="li">"Request elevated access" renamed to "Request an access change request".</li>
</ul></li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.3 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">You are no longer required to approve restricted caller access (RCA) privileges after installing the Supplier Collaboration Portal. However, you may have to approve RCA privileges if the application prompts
you to do so.</li>
<li class="li">A new system property, sn_supplier_sp.allow_all_apps_configuration has been added, which allows activity configurations and filters accessible from all application scopes. By default, this system property is
set to false. If you set this system property to true, you can create or modify an activity configuration to display relevant activities in My active items widget of the Supplier Collaboration Portal.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.0 - May 2023</dt>
<dd class="dd">New: Using Agent Chat, supplier contacts can now start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers and get immediate responses to their queries or issues.</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd">New: The Supplier Collaboration Portal no longer has a dependency on the Supplier Lifecycle Management application (com.snc.sn_supplier_mgmt), instead the portal now has a dependency on the Supplier Common application
(com.snc.sn_slm). This makes the portal a standalone application but with limited functionality. You need to purchase Supplier Lifecycle Management to take advantage of the complete functionality of the Supplier
Collaboration Portal.</dd>
<dt class="dt dlterm">Version 1.5.2 - December 2022</dt>
<dd class="dd">
<p class="p">Minor fix.</p>
</dd>
<dt class="dt dlterm">Version 1.5.0 - November 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-slm-supplier-collaboration-portal__ul_nqn_lhp_hvb">
<li class="li">New:<ul class="ul" id="store-rn-slm-supplier-collaboration-portal__ul_wzw_lhp_hvb">
<li class="li">Primary contacts can do the following:<ul class="ul" id="store-rn-slm-supplier-collaboration-portal__ul_r4x_nhp_hvb">
<li class="li">Remove secondary contacts and assign their tasks to alternate contacts.</li>
<li class="li">Reassign specific types of tasks to other contacts.</li>
<li class="li">Elevate or restrict access to other contacts.</li>
<li class="li">Update email IDs of the secondary contacts.</li>
<li class="li">View a list of all the tasks, regardless of who the tasks are assigned to.</li>
</ul></li>
<li class="li">Secondary contacts can submit the 'Request elevated access' catalog request to gain access to the privileges of the primary contact role.</li>
</ul></li>
<li class="li">Changed: Improved the process of inviting contacts. The primary contacts can now specify the access roles for the contacts being invited. The My team widget has been renamed to Contacts.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.1 - September 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-slm-supplier-collaboration-portal__ul_nty_mym_q5b">
<li class="li">Fixed: <ul class="ul" id="store-rn-slm-supplier-collaboration-portal__ul_oty_mym_q5b">
<li class="li">Minor fixes and changes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Provides a seamless portal experience for supplier contacts</li>
<li class="li">Easily communicate and collaborate with the supplier manager</li>
<li class="li">Raise requests and get your questions answered quickly</li>
<li class="li">Perform various supplier tasks, such as updating banking details and supplier profile, using the service catalog</li>
<li class="li">Self-register to the Supplier Collaboration Portal and also invite other contacts to access the portal</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Provides a seamless unified employee portal experience for supplier contacts</li>
<li class="li">Easily communicate and collaborate with the supplier manager</li>
<li class="li">Perform various supplier tasks, such as updating banking details and supplier profile, using the service catalog</li>
<li class="li">Self-register to the Supplier Collaboration Portal and also invite other contacts to access the portal</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supplier-collaboration-portal.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supplier-collaboration-portal.html\"><body id=\"store-rn-slm-supplier-collaboration-portal\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-slm-supplier-collaboration-portal\" aria-labelledby=\"title_store-rn-slm-supplier-collaboration-portal\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-slm-supplier-collaboration-portal\">Supplier Collaboration Portal release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Supplier Collaboration Portal application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-slm-supplier-collaboration-portal__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d114770e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 5.0.0 - August 2025</dt>\n <dd class=\"dd\">Fixed: Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-slm-supplier-collaboration-portal__latest-store-rn-slm-supplier-collaboration-portal\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-slm-supplier-collaboration-portal__ul_dzh_w5p_c2c\">\n <li class=\"li\">Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials</li>\n <li class=\"li\">Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-slm-supplier-collaboration-portal__ul_j2x_sfq_4dc\">\n <li class=\"li\">Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials.</li>\n <li class=\"li\">Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.8.0 - November 2024</dt>\n <dd class=\"dd\">New: Supplier Contact will be able to provide input for KPI from supplier collaboration portal.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-slm-supplier-collaboration-portal__ul_qss_2pp_ccc\">\n <li class=\"li\">View information related to suppliers in these new tiles within the My active items widget of the Supplier Collaboration Portal: <ul class=\"ul\" id=\"store-rn-slm-supplier-collaboration-portal__ul_pts_2pp_ccc\">\n <li class=\"li\">Contracts</li>\n <li class=\"li\">Supplier Products</li>\n <li class=\"li\">Purchase Orders</li>\n <li class=\"li\">InvoicesThese new tiles are displayed if you have installed the Sourcing and Purchasing Automation (com.snc.sn_pr) and Source-to-Pay Common Architecture (com.snc.sn_shop) plugins.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.0 - May 2024</dt>\n <dd class=\"dd\">New: You can now view supplier risk assessment details from the My active items widget in the Supplier Collaboration Portal. In the My active items widget, the Risk Assessments tile shows assessments only if you've\n installed the Third-party Risk Management [com.sn_vdr_risk_asmt] plugin. Select the Risk Assessments tab to open the Assessment Summary page, which displays a list of risk assessments for a supplier (third-party) and for\n an engagement.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.2 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">You can now specify a category while adding a supplier location. The choices are: <ul class=\"ul\">\n <li class=\"li\">Contracting address</li>\n <li class=\"li\">Delivery address</li>\n <li class=\"li\">Facility (default)</li>\n <li class=\"li\">Headquarters</li>\n <li class=\"li\">Invoice address</li>\n <li class=\"li\">Service center</li>\n </ul></li>\n <li class=\"li\">You can now directly remove a supplier contact by selecting the cross icon (X) next to the supplier contact name in the My contacts widget.</li>\n <li class=\"li\">You can now view details about the case in the Case Details tab for a newly opened request.</li>\n <li class=\"li\">The following catalog items have been added: <ul class=\"ul\">\n <li class=\"li\">Enroll a new user: Enables you to submit a request to add a new supplier contact.</li>\n <li class=\"li\">Deactivate user account: Enables you to submit a request to remove a supplier contact.</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-slm-supplier-collaboration-portal__ul_bbn_d2z_dzb\">\n <li class=\"li\">The following catalog items have been renamed: <ul class=\"ul\" id=\"store-rn-slm-supplier-collaboration-portal__ul_cbn_d2z_dzb\">\n <li class=\"li\">"Add or remove location" renamed to "Update location details".</li>\n <li class=\"li\">"Submit an issue" renamed to "Submit or report an issue".</li>\n <li class=\"li\">"Something else" renamed to "General inquiry".</li>\n <li class=\"li\">"Request elevated access" renamed to "Request an access change request".</li>\n </ul></li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.3 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">You are no longer required to approve restricted caller access (RCA) privileges after installing the Supplier Collaboration Portal. However, you may have to approve RCA privileges if the application prompts\n you to do so.</li>\n <li class=\"li\">A new system property, sn_supplier_sp.allow_all_apps_configuration has been added, which allows activity configurations and filters accessible from all application scopes. By default, this system property is\n set to false. If you set this system property to true, you can create or modify an activity configuration to display relevant activities in My active items widget of the Supplier Collaboration Portal.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - May 2023</dt>\n <dd class=\"dd\">New: Using Agent Chat, supplier contacts can now start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers and get immediate responses to their queries or issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2023</dt>\n <dd class=\"dd\">New: The Supplier Collaboration Portal no longer has a dependency on the Supplier Lifecycle Management application (com.snc.sn_supplier_mgmt), instead the portal now has a dependency on the Supplier Common application\n (com.snc.sn_slm). This makes the portal a standalone application but with limited functionality. You need to purchase Supplier Lifecycle Management to take advantage of the complete functionality of the Supplier\n Collaboration Portal.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.2 - December 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Minor fix.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-slm-supplier-collaboration-portal__ul_nqn_lhp_hvb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-slm-supplier-collaboration-portal__ul_wzw_lhp_hvb\">\n <li class=\"li\">Primary contacts can do the following:<ul class=\"ul\" id=\"store-rn-slm-supplier-collaboration-portal__ul_r4x_nhp_hvb\">\n <li class=\"li\">Remove secondary contacts and assign their tasks to alternate contacts.</li>\n <li class=\"li\">Reassign specific types of tasks to other contacts.</li>\n <li class=\"li\">Elevate or restrict access to other contacts.</li>\n <li class=\"li\">Update email IDs of the secondary contacts.</li>\n <li class=\"li\">View a list of all the tasks, regardless of who the tasks are assigned to.</li>\n </ul></li>\n <li class=\"li\">Secondary contacts can submit the 'Request elevated access' catalog request to gain access to the privileges of the primary contact role.</li>\n </ul></li>\n <li class=\"li\">Changed: Improved the process of inviting contacts. The primary contacts can now specify the access roles for the contacts being invited. The My team widget has been renamed to Contacts.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.1 - September 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-slm-supplier-collaboration-portal__ul_nty_mym_q5b\">\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-slm-supplier-collaboration-portal__ul_oty_mym_q5b\">\n <li class=\"li\">Minor fixes and changes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Provides a seamless portal experience for supplier contacts</li>\n <li class=\"li\">Easily communicate and collaborate with the supplier manager</li>\n <li class=\"li\">Raise requests and get your questions answered quickly</li>\n <li class=\"li\">Perform various supplier tasks, such as updating banking details and supplier profile, using the service catalog</li>\n <li class=\"li\">Self-register to the Supplier Collaboration Portal and also invite other contacts to access the portal</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Provides a seamless unified employee portal experience for supplier contacts</li>\n <li class=\"li\">Easily communicate and collaborate with the supplier manager</li>\n <li class=\"li\">Perform various supplier tasks, such as updating banking details and supplier profile, using the service catalog</li>\n <li class=\"li\">Self-register to the Supplier Collaboration Portal and also invite other contacts to access the portal</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Supplier Collaboration Portal release notes
Version history for the Supplier Collaboration Portal application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - August 2025
Fixed: Minor fixes.
#### Version 4.1.0 - May 2025
Minor fixes.
#### Version 3.0.1 - February 2025
* New:
+ Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials
+ Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform
* Fixed: Minor fixes
#### Version 3.0.0 - December 2024
* New:
+ Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials.
+ Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform.
#### Version 2.8.0 - November 2024
New: Supplier Contact will be able to provide input for KPI from supplier collaboration portal.
#### Version 2.7.0 - August 2024
* New:
+ View information related to suppliers in these new tiles within the My active items widget of the Supplier Collaboration Portal:
- Contracts
- Supplier Products
- Purchase Orders
- InvoicesThese new tiles are displayed if you have installed the Sourcing and Purchasing Automation (com.snc.sn\_pr) and Source-to-Pay Common Architecture (com.snc.sn\_shop) plugins.
#### Version 2.6.0 - May 2024
New: You can now view supplier risk assessment details from the My active items widget in the Supplier Collaboration Portal. In the My active items widget, the Risk Assessments tile shows assessments only if you've
installed the Third-party Risk Management [com.sn\_vdr\_risk\_asmt] plugin. Select the Risk Assessments tab to open the Assessment Summary page, which displays a list of risk assessments for a supplier (third-party) and for
an engagement.
#### Version 2.5.0 - February 2024
Minor fixes.
#### Version 2.4.2 - November 2023
* New:
+ You can now specify a category while adding a supplier location. The choices are:
- Contracting address
- Delivery address
- Facility (default)
- Headquarters
- Invoice address
- Service center
+ You can now directly remove a supplier contact by selecting the cross icon (X) next to the supplier contact name in the My contacts widget.
+ You can now view details about the case in the Case Details tab for a newly opened request.
+ The following catalog items have been added:
- Enroll a new user: Enables you to submit a request to add a new supplier contact.
- Deactivate user account: Enables you to submit a request to remove a supplier contact.
+ Changed:
- The following catalog items have been renamed:
* "Add or remove location" renamed to "Update location details".
* "Submit an issue" renamed to "Submit or report an issue".
* "Something else" renamed to "General inquiry".
* "Request elevated access" renamed to "Request an access change request".
#### Version 2.3.3 - August 2023
* New:
+ You are no longer required to approve restricted caller access (RCA) privileges after installing the Supplier Collaboration Portal. However, you may have to approve RCA privileges if the application prompts
you to do so.
+ A new system property, sn\_supplier\_sp.allow\_all\_apps\_configuration has been added, which allows activity configurations and filters accessible from all application scopes. By default, this system property is
set to false. If you set this system property to true, you can create or modify an activity configuration to display relevant activities in My active items widget of the Supplier Collaboration Portal.
#### Version 2.2.0 - May 2023
New: Using Agent Chat, supplier contacts can now start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers and get immediate responses to their queries or issues.
#### Version 2.0.0 - February 2023
New: The Supplier Collaboration Portal no longer has a dependency on the Supplier Lifecycle Management application (com.snc.sn\_supplier\_mgmt), instead the portal now has a dependency on the Supplier Common application
(com.snc.sn\_slm). This makes the portal a standalone application but with limited functionality. You need to purchase Supplier Lifecycle Management to take advantage of the complete functionality of the Supplier
Collaboration Portal.
#### Version 1.5.2 - December 2022
Minor fix.
#### Version 1.5.0 - November 2022
* New:
+ Primary contacts can do the following:
- Remove secondary contacts and assign their tasks to alternate contacts.
- Reassign specific types of tasks to other contacts.
- Elevate or restrict access to other contacts.
- Update email IDs of the secondary contacts.
- View a list of all the tasks, regardless of who the tasks are assigned to.
+ Secondary contacts can submit the 'Request elevated access' catalog request to gain access to the privileges of the primary contact role.
* Changed: Improved the process of inviting contacts. The primary contacts can now specify the access roles for the contacts being invited. The My team widget has been renamed to Contacts.
#### Version 1.4.1 - September 2022
* Fixed:
+ Minor fixes and changes
#### Version 1.4.0 - August 2022
* New:
+ Provides a seamless portal experience for supplier contacts
+ Easily communicate and collaborate with the supplier manager
+ Raise requests and get your questions answered quickly
+ Perform various supplier tasks, such as updating banking details and supplier profile, using the service catalog
+ Self-register to the Supplier Collaboration Portal and also invite other contacts to access the portal
#### Version 1.3.0 - May 2022
* New:
+ Provides a seamless unified employee portal experience for supplier contacts
+ Easily communicate and collaborate with the supplier manager
+ Perform various supplier tasks, such as updating banking details and supplier profile, using the service catalog
+ Self-register to the Supplier Collaboration Portal and also invite other contacts to access the portal
| ---
title: Supplier Collaboration Portal release notes
description: Version history for the Supplier Collaboration Portal application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Supplier Lifecycle Operations release notes
---
# Supplier Collaboration Portal release notes
Version history for the Supplier Collaboration Portal application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - August 2025
Fixed: Minor fixes.
#### Version 4.1.0 - May 2025
Minor fixes.
#### Version 3.0.1 - February 2025
* New:
+ Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials
+ Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform
* Fixed: Minor fixes
#### Version 3.0.0 - December 2024
* New:
+ Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials.
+ Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform.
#### Version 2.8.0 - November 2024
New: Supplier Contact will be able to provide input for KPI from supplier collaboration portal.
#### Version 2.7.0 - August 2024
* New:
+ View information related to suppliers in these new tiles within the My active items widget of the Supplier Collaboration Portal:
- Contracts
- Supplier Products
- Purchase Orders
- InvoicesThese new tiles are displayed if you have installed the Sourcing and Purchasing Automation (com.snc.sn\_pr) and Source-to-Pay Common Architecture (com.snc.sn\_shop) plugins.
#### Version 2.6.0 - May 2024
New: You can now view supplier risk assessment details from the My active items widget in the Supplier Collaboration Portal. In the My active items widget, the Risk Assessments tile shows assessments only if you've
installed the Third-party Risk Management [com.sn\_vdr\_risk\_asmt] plugin. Select the Risk Assessments tab to open the Assessment Summary page, which displays a list of risk assessments for a supplier (third-party) and for
an engagement.
#### Version 2.5.0 - February 2024
Minor fixes.
#### Version 2.4.2 - November 2023
* New:
+ You can now specify a category while adding a supplier location. The choices are:
- Contracting address
- Delivery address
- Facility (default)
- Headquarters
- Invoice address
- Service center
+ You can now directly remove a supplier contact by selecting the cross icon (X) next to the supplier contact name in the My contacts widget.
+ You can now view details about the case in the Case Details tab for a newly opened request.
+ The following catalog items have been added:
- Enroll a new user: Enables you to submit a request to add a new supplier contact.
- Deactivate user account: Enables you to submit a request to remove a supplier contact.
+ Changed:
- The following catalog items have been renamed:
* "Add or remove location" renamed to "Update location details".
* "Submit an issue" renamed to "Submit or report an issue".
* "Something else" renamed to "General inquiry".
* "Request elevated access" renamed to "Request an access change request".
#### Version 2.3.3 - August 2023
* New:
+ You are no longer required to approve restricted caller access (RCA) privileges after installing the Supplier Collaboration Portal. However, you may have to approve RCA privileges if the application prompts
you to do so.
+ A new system property, sn\_supplier\_sp.allow\_all\_apps\_configuration has been added, which allows activity configurations and filters accessible from all application scopes. By default, this system property is
set to false. If you set this system property to true, you can create or modify an activity configuration to display relevant activities in My active items widget of the Supplier Collaboration Portal.
#### Version 2.2.0 - May 2023
New: Using Agent Chat, supplier contacts can now start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers and get immediate responses to their queries or issues.
#### Version 2.0.0 - February 2023
New: The Supplier Collaboration Portal no longer has a dependency on the Supplier Lifecycle Management application (com.snc.sn\_supplier\_mgmt), instead the portal now has a dependency on the Supplier Common application
(com.snc.sn\_slm). This makes the portal a standalone application but with limited functionality. You need to purchase Supplier Lifecycle Management to take advantage of the complete functionality of the Supplier
Collaboration Portal.
#### Version 1.5.2 - December 2022
Minor fix.
#### Version 1.5.0 - November 2022
* New:
+ Primary contacts can do the following:
- Remove secondary contacts and assign their tasks to alternate contacts.
- Reassign specific types of tasks to other contacts.
- Elevate or restrict access to other contacts.
- Update email IDs of the secondary contacts.
- View a list of all the tasks, regardless of who the tasks are assigned to.
+ Secondary contacts can submit the 'Request elevated access' catalog request to gain access to the privileges of the primary contact role.
* Changed: Improved the process of inviting contacts. The primary contacts can now specify the access roles for the contacts being invited. The My team widget has been renamed to Contacts.
#### Version 1.4.1 - September 2022
* Fixed:
+ Minor fixes and changes
#### Version 1.4.0 - August 2022
* New:
+ Provides a seamless portal experience for supplier contacts
+ Easily communicate and collaborate with the supplier manager
+ Raise requests and get your questions answered quickly
+ Perform various supplier tasks, such as updating banking details and supplier profile, using the service catalog
+ Self-register to the Supplier Collaboration Portal and also invite other contacts to access the portal
#### Version 1.3.0 - May 2022
* New:
+ Provides a seamless unified employee portal experience for supplier contacts
+ Easily communicate and collaborate with the supplier manager
+ Perform various supplier tasks, such as updating banking details and supplier profile, using the service catalog
+ Self-register to the Supplier Collaboration Portal and also invite other contacts to access the portal
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-common.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-common.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-slm-supplier-common.html | Supplier Common Architecture release notes | Version history for the Supplier Common Architecture on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Supplier Lifecycle Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supplier-common.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supplier-common.html"><body id="store-rn-slm-supplier-common"><main role="main"><article role="article" class="dita" id="store-rn-slm-supplier-common" aria-labelledby="title_store-rn-slm-supplier-common">
<h1 class="title topictitle1" id="title_store-rn-slm-supplier-common">Supplier Common Architecture release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Supplier Common Architecture on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-slm-supplier-common__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d140124e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.0.1 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-slm-supplier-common__ul_g1t_q5f_bgc">
<li class="li">New: Added Relish validations for existing suppliers, including Address, Banking, and Sanctions checks.</li>
<li class="li">Fixed: Minor fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.2.0 - May 2025</dt>
<dd class="dd" id="store-rn-slm-supplier-common__latest-store-rn-slm-supplier-common">Minor fixes.</dd>
<dt class="dt dlterm">Version 4.1.0 - March 2025</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.0.0 - December 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials</li>
<li class="li">Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.9.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-slm-supplier-common__ul_ujl_kv2_bdc">
<li class="li">Implementation of segmentation rule table.</li>
<li class="li">Customisation of segmentation rule actions with custom scripts.</li>
<li class="li">Scheduled jobs which executes segmentation rule based on frequency.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.8.2 - September 2024 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-slm-supplier-common__ul_llr_c2s_pcc">
<li class="li">The issue where the supplier contact could read the payment information of other suppliers has been fixed.</li>
<li class="li">The activity definition missing error seen in the Supplier onboarding playbook has been resolved.</li>
<li class="li">The issue causing the "Mark complete" button to show in the Review case lane of the Case playbook has been fixed.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.4.8 - September 2024 (Vancouver)</dt>
<dd class="dd">Fixed: The issue where the supplier contact could read the payment information of other suppliers has been fixed.</dd>
<dt class="dt dlterm">Version 2.8.1 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.6.9 - July 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-slm-supplier-common__ul_xwp_lrm_zbc">
<li class="li">The Close notes field and Reject Supplier button are now displayed properly in the Supplier onboarding playbook.</li>
<li class="li">The Close notes field is now rendered properly in the Case playbook for all case types.</li>
<li class="li">Fixed issue related to the Skip button being unresponsive or not visible in playbooks.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.6.7 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-slm-supplier-common__ul_blx_5wp_4bc">
<li class="li">You no longer receive an error when creating a task of action type Survey.</li>
<li class="li">After upgrading to the Washington DC release from prior releases, the Action description field data is now copied to the Description field for supplier tasks.</li>
<li class="li">The Sign document supplier task is now marked as Closed complete in the Source-to-Pay Workspace after you complete the document task in the Supplier Collaboration Portal.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.6.2 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.5.0 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.4.2 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.3.3 - August 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.2.1 - May 2023</dt>
<dd class="dd">Changed: Renamed this application to Supplier Common Architecture. This application was formerly named Supplier Common.</dd>
<dt class="dt dlterm">Version 2.0.1 - February 2023</dt>
<dd class="dd">
<p class="p">The ServiceNow Supplier Common Architecture application enables employees to engage and collaborate with suppliers anytime, anywhere.</p>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supplier-common.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supplier-common.html\"><body id=\"store-rn-slm-supplier-common\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-slm-supplier-common\" aria-labelledby=\"title_store-rn-slm-supplier-common\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-slm-supplier-common\">Supplier Common Architecture release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Supplier Common Architecture on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-slm-supplier-common__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d140124e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 5.0.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-slm-supplier-common__ul_g1t_q5f_bgc\">\n <li class=\"li\">New: Added Relish validations for existing suppliers, including Address, Banking, and Sanctions checks.</li>\n <li class=\"li\">Fixed: Minor fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-slm-supplier-common__latest-store-rn-slm-supplier-common\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - March 2025</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials</li>\n <li class=\"li\">Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.9.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-slm-supplier-common__ul_ujl_kv2_bdc\">\n <li class=\"li\">Implementation of segmentation rule table.</li>\n <li class=\"li\">Customisation of segmentation rule actions with custom scripts.</li>\n <li class=\"li\">Scheduled jobs which executes segmentation rule based on frequency.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.8.2 - September 2024 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-slm-supplier-common__ul_llr_c2s_pcc\">\n <li class=\"li\">The issue where the supplier contact could read the payment information of other suppliers has been fixed.</li>\n <li class=\"li\">The activity definition missing error seen in the Supplier onboarding playbook has been resolved.</li>\n <li class=\"li\">The issue causing the "Mark complete" button to show in the Review case lane of the Case playbook has been fixed.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.8 - September 2024 (Vancouver)</dt>\n <dd class=\"dd\">Fixed: The issue where the supplier contact could read the payment information of other suppliers has been fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.8.1 - August 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.9 - July 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-slm-supplier-common__ul_xwp_lrm_zbc\">\n <li class=\"li\">The Close notes field and Reject Supplier button are now displayed properly in the Supplier onboarding playbook.</li>\n <li class=\"li\">The Close notes field is now rendered properly in the Case playbook for all case types.</li>\n <li class=\"li\">Fixed issue related to the Skip button being unresponsive or not visible in playbooks.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.7 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-slm-supplier-common__ul_blx_5wp_4bc\">\n <li class=\"li\">You no longer receive an error when creating a task of action type Survey.</li>\n <li class=\"li\">After upgrading to the Washington DC release from prior releases, the Action description field data is now copied to the Description field for supplier tasks.</li>\n <li class=\"li\">The Sign document supplier task is now marked as Closed complete in the Source-to-Pay Workspace after you complete the document task in the Supplier Collaboration Portal.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.2 - May 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.2 - November 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.3 - August 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.1 - May 2023</dt>\n <dd class=\"dd\">Changed: Renamed this application to Supplier Common Architecture. This application was formerly named Supplier Common.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - February 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">The ServiceNow Supplier Common Architecture application enables employees to engage and collaborate with suppliers anytime, anywhere.</p>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Supplier Common Architecture release notes
Version history for the Supplier Common Architecture on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.1 - August 2025
* New: Added Relish validations for existing suppliers, including Address, Banking, and Sanctions checks.
* Fixed: Minor fixes
#### Version 4.2.0 - May 2025
Minor fixes.
#### Version 4.1.0 - March 2025
Minor fixes.
#### Version 3.0.0 - December 2024
* Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials
* Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform
#### Version 2.9.0 - November 2024
* New:
+ Implementation of segmentation rule table.
+ Customisation of segmentation rule actions with custom scripts.
+ Scheduled jobs which executes segmentation rule based on frequency.
#### Version 2.8.2 - September 2024 (Washington DC)
* Fixed:
+ The issue where the supplier contact could read the payment information of other suppliers has been fixed.
+ The activity definition missing error seen in the Supplier onboarding playbook has been resolved.
+ The issue causing the "Mark complete" button to show in the Review case lane of the Case playbook has been fixed.
#### Version 2.4.8 - September 2024 (Vancouver)
Fixed: The issue where the supplier contact could read the payment information of other suppliers has been fixed.
#### Version 2.8.1 - August 2024
Minor fixes.
#### Version 2.6.9 - July 2024
* Fixed:
+ The Close notes field and Reject Supplier button are now displayed properly in the Supplier onboarding playbook.
+ The Close notes field is now rendered properly in the Case playbook for all case types.
+ Fixed issue related to the Skip button being unresponsive or not visible in playbooks.
#### Version 2.6.7 - June 2024
* Fixed:
+ You no longer receive an error when creating a task of action type Survey.
+ After upgrading to the Washington DC release from prior releases, the Action description field data is now copied to the Description field for supplier tasks.
+ The Sign document supplier task is now marked as Closed complete in the Source-to-Pay Workspace after you complete the document task in the Supplier Collaboration Portal.
#### Version 2.6.2 - May 2024
Minor fixes.
#### Version 2.5.0 - February 2024
Minor fixes.
#### Version 2.4.2 - November 2023
Minor fixes.
#### Version 2.3.3 - August 2023
Minor fixes.
#### Version 2.2.1 - May 2023
Changed: Renamed this application to Supplier Common Architecture. This application was formerly named Supplier Common.
#### Version 2.0.1 - February 2023
The ServiceNow Supplier Common Architecture application enables employees to engage and collaborate with suppliers anytime, anywhere.
| ---
title: Supplier Common Architecture release notes
description: Version history for the Supplier Common Architecture on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Supplier Lifecycle Operations release notes
---
# Supplier Common Architecture release notes
Version history for the Supplier Common Architecture on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.1 - August 2025
* New: Added Relish validations for existing suppliers, including Address, Banking, and Sanctions checks.
* Fixed: Minor fixes
#### Version 4.2.0 - May 2025
Minor fixes.
#### Version 4.1.0 - March 2025
Minor fixes.
#### Version 3.0.0 - December 2024
* Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials
* Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform
#### Version 2.9.0 - November 2024
* New:
+ Implementation of segmentation rule table.
+ Customisation of segmentation rule actions with custom scripts.
+ Scheduled jobs which executes segmentation rule based on frequency.
#### Version 2.8.2 - September 2024 (Washington DC)
* Fixed:
+ The issue where the supplier contact could read the payment information of other suppliers has been fixed.
+ The activity definition missing error seen in the Supplier onboarding playbook has been resolved.
+ The issue causing the "Mark complete" button to show in the Review case lane of the Case playbook has been fixed.
#### Version 2.4.8 - September 2024 (Vancouver)
Fixed: The issue where the supplier contact could read the payment information of other suppliers has been fixed.
#### Version 2.8.1 - August 2024
Minor fixes.
#### Version 2.6.9 - July 2024
* Fixed:
+ The Close notes field and Reject Supplier button are now displayed properly in the Supplier onboarding playbook.
+ The Close notes field is now rendered properly in the Case playbook for all case types.
+ Fixed issue related to the Skip button being unresponsive or not visible in playbooks.
#### Version 2.6.7 - June 2024
* Fixed:
+ You no longer receive an error when creating a task of action type Survey.
+ After upgrading to the Washington DC release from prior releases, the Action description field data is now copied to the Description field for supplier tasks.
+ The Sign document supplier task is now marked as Closed complete in the Source-to-Pay Workspace after you complete the document task in the Supplier Collaboration Portal.
#### Version 2.6.2 - May 2024
Minor fixes.
#### Version 2.5.0 - February 2024
Minor fixes.
#### Version 2.4.2 - November 2023
Minor fixes.
#### Version 2.3.3 - August 2023
Minor fixes.
#### Version 2.2.1 - May 2023
Changed: Renamed this application to Supplier Common Architecture. This application was formerly named Supplier Common.
#### Version 2.0.1 - February 2023
The ServiceNow Supplier Common Architecture application enables employees to engage and collaborate with suppliers anytime, anywhere.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-lifecycle-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-lifecycle-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-slm-supplier-lifecycle-mgmt.html | Supplier Lifecycle Operations release notes | Version history for the Supplier Lifecycle Operations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Supplier Lifecycle Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supplier-lifecycle-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supplier-lifecycle-mgmt.html"><body id="store-rn-slm-supplier-lifecycle-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-slm-supplier-lifecycle-mgmt" aria-labelledby="title_store-rn-slm-supplier-lifecycle-mgmt">
<h1 class="title topictitle1" id="title_store-rn-slm-supplier-lifecycle-mgmt">Supplier Lifecycle Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Supplier Lifecycle Operations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-slm-supplier-lifecycle-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d567997e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.2 - August 2025</dt>
<dd class="dd">New: Added Relish validations for existing suppliers, including Address, Banking, and Sanctions checks.</dd>
<dt class="dt dlterm">Version 4.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-slm-supplier-lifecycle-mgmt__latest-store-rn-slm-supplier-lifecycle-mgmt">Minor fixes.</dd>
<dt class="dt dlterm">Version 4.0.0 - February 2025</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.0.0 - December 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials.</li>
<li class="li">Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.9.0 - November 2024</dt>
<dd class="dd">New: Added feature to support Supplier performance framework.</dd>
<dt class="dt dlterm">Version 2.6.13 - September 2024 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_xpk_f2s_pcc">
<li class="li">The issue where the supplier contact could read the payment information of other suppliers has been fixed.</li>
<li class="li">The activity definition missing error seen in the Supplier onboarding playbook has been resolved.</li>
<li class="li">The issue causing the "Mark complete" button to show in the Review case lane of the Case playbook has been fixed.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.8.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_pbx_fpp_ccc">
<li class="li">Exchange supplier data with any third-party ERP system using improved transform maps, flows, inbound and outbound integration tables.</li>
<li class="li">Identify the supplier payment record in an ERP system using the Bank Identification Number (BIN) field in the Supplier Payment Information [sn_fin_supplier_payment] primary table.</li>
<li class="li">View information related to suppliers in the Source-to-Pay Workspace: <ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_rcx_fpp_ccc">
<li class="li">View contracts and supplier products in the Related Links section on the About tab of the Supplier page</li>
<li class="li">View purchase orders and invoices on the Related work tab of the Supplier page</li>
<li class="li"></li>
</ul>
</li>
<li class="li">Create a knowledge base articles from the Source-to-Pay Workspace.</li>
<li class="li">Configure knowledge bases to enable publishing of knowledge base articles from Source-to-Pay Workspace.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.6.8 - July 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_l52_nrm_zbc">
<li class="li">The Close notes field and Reject Supplier button are now displayed properly in the Supplier onboarding playbook.</li>
<li class="li">The Close notes field is now rendered properly in the Case playbook for all case types.</li>
<li class="li">Fixed issue related to the Skip button being unresponsive or not visible in playbooks.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.6.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Supplier Offboarding Playbook: The supplier offboarding playbook has been introduced that enables you to do the following: <ul class="ul">
<li class="li">Create a supplier offboarding case to offboard a supplier</li>
<li class="li">Create a Due Diligence request if the GRC: Third-party Risk Due Diligence [sn_tprm_dd] plugin is installed</li>
<li class="li">View a list of pending supplier cases and tasks</li>
<li class="li">View existing contracts and invoices</li>
<li class="li">Maintain communication with the internal stakeholders and the supplier throughout the offboarding process</li>
</ul>
</li>
<li class="li">Organization Tax Details table: A new table, Organization Tax Details (sn_fin_org_tax_detail) has been added that stores multiple tax registration details for each individual supplier. This table has been
added in the Finance Common Architecture (com.sn_fin) plugin.</li>
<li class="li">Assign task to internal users: Previously, tasks were only assigned to external users (supplier contacts). You can now assign tasks also to internal users. A new field Task audience has been added on the
Details tab of the task to identify tasks that are internal or external.</li>
<li class="li">Risk tab in Source-to-Pay Workspace: A new Risk tab has been added on the Supplier record page in the Source-to-Pay Workspace. The Risk tab displays supplier risk assessment details, such as third-party name
and process information, summary reports, risk intelligence scores, and tracking data for issues and tasks. The Risk tab is displayed only if you have installed the Third-party Risk Management
[com.sn_vdr_risk_asmt] and GRC:Advanced Vendor Risk Management [com.sn_vdr_risk_asmt_workspace] plugins.</li>
<li class="li">Supplier task changes: The supplier task of action type Sign document uses the document template (PDF or HTML). The E-signature template is used only for KB articles.</li>
<li class="li">Supplier case changes: The "Conduct a risk assessment" and "Conduct a tiering risk assessment" case types have been deprecated. A new case type Due diligence has been added that provides the functionality for
conducting risk assessments.</li>
<li class="li">SLO integration framework: An integration framework is provided for inbound and outbound integrations. Customers intending to import supplier data (such as supplier location, payment information, and supplier
contact) from third-party ERP systems can populate the SLO inbound staging tables, which will automatically populate the data into the SLO primary tables by using the default transform maps shipped with this
feature. Customers intending to push supplier data into third-party ERP systems can refer to the SLO outbound tables from where they can pick and push the data into the ERP systems. The outbound tables are
automatically updated when the SLO primary tables are updated. <ul class="ul">
<li class="li">All the inbound tables and their associated transform maps are part of the ERP Integration Framework (com.sn_fcms_integrations) plugin.</li>
<li class="li">All the outbound tables and their associated flows are part of the Source-to-Pay Integration Framework (com.sn_spend_intg) plugin.</li>
</ul>
</li>
</ul>
</li>
<li class="li">Changed: Made updates to form views and labels.</li>
<li class="li">Upgrading to the May Store 2024 release (Washington DC):<ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_ojh_p2g_2bc">
<li class="li">In the May Store 2024 release, the Action type column in the Supplier Task (sn_slm_task) table has been deprecated.</li>
<li class="li">In the May Store 2024 release, the Supplier Task (sn_slm_task) table uses the Action type for task column from its parent Service Task [sn_spend_sdc_service_task] table. After you upgrade to the May Store 2024
release, ensure that you run the fix script to migrate existing data from the deprecated Action type column to the newly added Action type for task column in the Supplier Task table.</li>
<li class="li">Important: Before you run the fix script, ensure that you restructure the Supplier Task table to extend the Service Task table.</li>
<li class="li">
<ol class="ol" id="store-rn-slm-supplier-lifecycle-mgmt__ol_o53_42g_2bc">
<li class="li">Navigate to All > System Definition > Fix Scripts.</li>
<li class="li">Search for the SLO - upgrade scripts for may 2024 script.</li>
<li class="li">Open the fix script record.</li>
<li class="li">In the Script field, set the batch size variable to a number equal to the number of supplier task records in your instance. For example, if your instance has 10000 supplier task records, set the batch
size variable as follows: var batchSize = 10000;</li>
<li class="li">Select Update.</li>
<li class="li">Select Run Fix Script.</li>
</ol>
</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.5.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">A new plugin, Risk Assessments for Supplier Lifecycle Operations (sn_supplier_tprm) has been added that provides an integration with Third-party Risk Management (TPRM) application to conduct risk assessments
when onboarding new suppliers using the Supplier onboarding playbook. In addition, the Supplier onboarding playbook now includes a new Perform risk assessment playbook that triggers two different flows to
conduct supplier risk assessments, depending on the plugins that you have installed: <ul class="ul">
<li class="li">If you have installed only the Risk Assessments Integration for Supplier Lifecycle Operations [sn_supplier_tprm] plugin, the Perform risk assessment playbook triggers the flow that includes activities to
verify the eligibility of the supplier by creating risk assessments.</li>
<li class="li">If you have installed both the Risk Assessments for Supplier Lifecycle Operations [sn_supplier_tprm] and GRC: Third-party Risk Due Diligence [sn_tprm_dd] plugins, the Perform risk assessment playbook
triggers the flow that includes activities to create a due diligence request, complete Inherent Risk Questionnaire (IRQ) assessments, and conduct risk assessments for a third-party or an engagement.</li>
</ul></li>
<li class="li">The supplier manager can now create cases on behalf of suppliers in the Source-to-Pay Workspace</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Starting with the Washington D.C. release, Supplier Manager Workspace is being prepared for future deprecation. It will be hidden and no longer be activated on new instances but will continue to be supported.
Source-to-Pay Workspace provides the latest experience for this functionality.</li>
<li class="li">The Case playbook has been updated to no longer include approval activities for completing the following supplier case types: <ul class="ul">
<li class="li">Supplier support request</li>
<li class="li">General inquiry</li>
</ul></li>
<li class="li">The Review supplier primary data playbook has been updated to no longer include approval activities for completing the following supplier case types: <ul class="ul">
<li class="li">Banking information change request</li>
<li class="li">Supplier information change request</li>
<li class="li">Supplier location change request</li>
</ul></li>
</ul></li>
<li class="li">Upgrading to the Washington DC release<ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_jlm_kpr_d1c">
<li class="li">After upgrading to the Washington DC release, you will see only the Source-to-Pay Workspace on the All navigation tab. You don't have to do anything if you choose to continue to use the Source-to-Pay
Workspace.</li>
<li class="li">However, you will see both the Source-to-Pay Workspace and Supplier Manager Workspace on the Worksapces tab. If you want to use the Supplier Manager Workspace instead of the default Source-to-Pay Workspace,
ensure that you run the following fix script after upgrading to the Washington DC release:<ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_njv_lpr_d1c">
<li class="li">fixscript_migrate_workspace_to_smw.xml</li>
</ul></li>
<li class="li">If you want to revert to using the Source-to-Pay Workspace, run the following fix script:<ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_bdq_mpr_d1c">
<li class="li">fixscript_migrate_workspace_to_s2p.xml</li>
</ul></li>
<li class="li">Do these steps to download and run a fix script:</li>
<li class="li">
<ol class="ol" id="store-rn-slm-supplier-lifecycle-mgmt__ol_okr_npr_d1c">
<li class="li">Download the required fix script XML file from the Supporting Links and Docs section.</li>
<li class="li">Navigate to All > System Definition > Fix Scripts.</li>
<li class="li">Right-click the Name column and choose Import XML.</li>
<li class="li">Select Choose file and then select the fix script XML file that you downloaded.</li>
<li class="li">Select Upload.</li>
<li class="li">Search for and select the fix script record to open it.</li>
<li class="li">Select Run Fix Script.</li>
</ol>
</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.4.2 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">A new role, Supplier Agent [sn_slm.agent] has been added. The supplier agent can do everything the supplier fulfiller can do, plus users with this role can: <ul class="ul">
<li class="li">Create cases and tasks</li>
<li class="li">View all the suppliers, cases, and tasks</li>
<li class="li">Update all the tasks and assigned cases</li>
</ul></li>
<li class="li">You can now configure due dates for different case types so that the Due date field is auto-populated when you create supplier cases.</li>
<li class="li">You can now specify a category while adding a supplier location. The choices are: <ul class="ul">
<li class="li">Contracting address</li>
<li class="li">Delivery address</li>
<li class="li">Facility (default)</li>
<li class="li">Headquarters</li>
<li class="li">Invoice address</li>
<li class="li">Service center</li>
</ul></li>
<li class="li">The generic case playbook is now displayed only for these case types: <ul class="ul">
<li class="li">Supplier support request</li>
<li class="li">General inquiry</li>
</ul></li>
<li class="li">A new playbook "Review supplier primary data request" has been introduced. This playbook is displayed when updating supplier primary data for the following case types: <ul class="ul">
<li class="li">Banking information change request</li>
<li class="li">Supplier information change request</li>
<li class="li">Supplier location change request</li>
</ul></li>
<li class="li">Introduced a new sidebar for supplier cases in the Supplier Manager Workspace. Sidebar enables stakeholders to collaborate with others by getting into discussions when working on supplier cases. You can start
a Sidebar discussion by selecting Discuss on a supplier case in the Supplier Manager Workspace.</li>
<li class="li">You can now directly remove a supplier contact from the Supplier Manager Workspace by selecting the cross icon (X) next to the supplier contact name in the Supplier contacts widget.</li>
<li class="li">You can now add a subsidiary for a supplier from the Subsidiaries tab on the Supplier page.</li>
<li class="li">You can now add related cases for a supplier case from the Related Cases tab on the Supplier case page.</li>
<li class="li">You can now submit a supplier case in Draft state to indicate that it is ready to be worked on. A new UI action "Submit" has been added for a supplier case.</li>
<li class="li">You can now complete a supplier case when all the activities related to that case are completed. A new UI action "Complete" has been added for a supplier case.</li>
<li class="li">You can now reopen supplier cases that are in Closed completed, Closed rejected, and Closed canceled states. Note that the Re-open option is not available for the auto-closing supplier cases.</li>
<li class="li">Supplier Lifecycle Operations no longer uses Map UI Component for threat and alert data feeds (com.sn_fam_map) for supplier location maps. Instead the application now uses the Geo Map component (sn_geo_map)
for displaying supplier location maps in the Supplier Manager Workspace. There is no impact to the existing map functionality due to this change.</li>
</ul></li>
<li class="li">Changed: <ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_xzs_12z_dzb">
<li class="li">The following supplier cases types have been renamed: <ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_yzs_12z_dzb">
<li class="li">"Supplier onboarding" renamed to "Onboard new supplier".</li>
<li class="li">"Request or issue" renamed to "Supplier support request".</li>
<li class="li">"Other" renamed to "General inquiry".</li>
<li class="li">"Update banking details" renamed to "Banking information change request".</li>
<li class="li">"Update supplier profile" renamed to "Supplier information change request".</li>
<li class="li">"Elevate or restrict access" renamed to "Account access request".</li>
<li class="li">"Risk assessment" renamed to "Conduct a risk assessment".</li>
<li class="li">"Tiering assessment" renamed to "Conduct a tiering risk assessment".</li>
</ul></li>
<li class="li">The following new supplier cases type has been introduced: <ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_zzs_12z_dzb">
<li class="li">Enroll a new supplier user</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.4 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: The new landing page for the Supplier Manager Workspace provides a more efficient way for you to view and work on your supplier cases and tasks, see your work summary at a glance, and easily manage your
suppliers.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Supplier case records and forms: Minor fixes and UX improvements.</li>
<li class="li">Supplier task records and forms: Minor fixes and UX improvements.</li>
<li class="li">Supplier onboarding playbook: Minor fixes for UI issues and usability-related improvements.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.0 - May 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_wgx_wy1_hxb">
<li class="li">New: The Advanced Work Assignment (AWA) for Supplier Lifecycle Operations feature enables you to automatically assign work items to agents based on availability and capacity. Using this feature, a supplier fulfiller
can accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session and directly interact with a supplier contact.</li>
<li class="li">Changed:<ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_qfv_yy1_hxb">
<li class="li">Renamed this application to Supplier Lifecycle Operations. This application was formerly named Supplier Lifecycle Management.</li>
<li class="li">Renamed the Supplier Management Workspace to Supplier Manager Workspace.</li>
<li class="li">Onboarding playbook.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Email composer with quick messages and response templates to better facilitate conversations between supplier managers and suppliers. Supplier managers can now directly send emails using predefined templates
from a supplier case or task in the Supplier Management Workspace.</li>
<li class="li">The Supplier Lifecyle Management application (com.snc.sn_supplier_mgmt) now has a dependency on the Supplier Common (com.snc.sn_slm) application, which is automatically installed when you install the Supplier
Lifecycle Management application.</li>
</ul></li>
<li class="li">Changed <ul class="ul">
<li class="li">The following roles, which were earlier a part of the Supplier Lifecycle Management application, have been renamed and moved to the new Supplier Common application: <ul class="ul">
<li class="li">Supplier Administrator (sn_slm.admin)</li>
<li class="li">Supplier Contact (sn_slm.contact)</li>
<li class="li">Supplier Fulfiller (sn_slm.fulfiller)</li>
<li class="li">Supplier Manager (sn_slm.manager)</li>
<li class="li">Supplier Owner (sn_slm.owner)</li>
</ul></li>
<li class="li">The following tables, which were earlier a part of the Supplier Lifecycle Management application, have been renamed and moved to the new Supplier Common (com.snc.sn_slm) application plugin so that they can be
commonly used and extended by other products. <ul class="ul">
<li class="li">Supplier Product Code (sn_slm_code_m2m_supplier)</li>
<li class="li">Supplier Document Type (sn_slm_document_type)</li>
<li class="li">Supplier Document References (sn_slm_document_references)</li>
<li class="li">Product Code (sn_slm_product_code)</li>
<li class="li">Supplier Case (sn_slm_case)</li>
<li class="li">Supplier Email Domain (sn_slm_email_domain)</li>
<li class="li">Supplier Task (sn_slm_task )</li>
<li class="li">Supplier Location (sn_slm_m2m_location)</li>
<li class="li">Supplier Document Configuration (sn_slm_document_config)</li>
</ul></li>
<li class="li">The Supplier Payment Information [sn_supplier_payment] table, which stores the bank account records of the suppliers, has been moved to Finance Common Architecture (com.sn_fin) application and has been renamed
as sn_fin_supplier_payment.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.5.1 - December 2022</dt>
<dd class="dd">
<p class="p">Minor fixes.</p>
</dd>
<dt class="dt dlterm">Version 1.5.0 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Supplier owners can do the following: <ul class="ul">
<li class="li">Remove supplier contacts and delegate their tasks before removing the contacts.</li>
<li class="li">Elevate or restrict access to supplier contacts.</li>
</ul></li>
<li class="li">In the Supplier Management Workspace, added the Supplier Information tab that shows a 360-degree view of suppliers and contacts for a supplier case record. The Supplier Information tab shows details about the
supplier and the supplier contact, a summary of all the open and overdue cases, and a list of all the cases by their priority.</li>
<li class="li">Supplier overview and Supplier contacts contextual side panels that display information about suppliers and supplier contacts, respectively, in the supplier case details and supplier case record pages. This
allows you to quickly view supplier information without navigating away from these pages.</li>
<li class="li">Supplier administrators can create supplier document configurations to create automated tasks that enable suppliers to upload prerequisite documents.</li>
</ul></li>
<li class="li">Changed: In the Supplier Management Workspace, if a supplier has more than 5 contacts, the Supplier Contacts widget displays links that show a list of contacts that have been registered and a list of supplier cases
for contacts that are pending registration. This widget also shows an Admin label next to the contact's name, which indicates that the contact is a primary contact.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.1 - September 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_ur4_dym_q5b">
<li class="li">Fixed: <ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_vr4_dym_q5b">
<li class="li">Minor fixes and changes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Improve supplier data quality by allowing suppliers to manage their own information</li>
<li class="li">Speed up issue resolution by allowing suppliers to collaborate directly with the business</li>
<li class="li">Vastly improve supplier onboarding time with structured playbooks</li>
<li class="li">Centralize supplier information and provide powerful tools for managing the entire lifecycle of suppliers</li>
<li class="li">Manage supplier networks to address issues at scale</li>
<li class="li">Orchestrate complex, cross-functional workflows to increase productivity</li>
<li class="li">Integrate with external data sources and aggregators for a 360-degree view of suppliers that facilitates data-driven decision-making</li>
<li class="li">Evaluate supplier performance and mitigate risk</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - May 2022</dt>
<dd class="dd">
<div class="p">With ServiceNow Supplier Lifecycle Management, you can effectively collaborate with suppliers, manage supplier relationships, monitor risk, compliance, and performance across the supplier life cycle.<ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_cls_vnf_jtb">
<li class="li">Supplier Data Management: Manage supplier data, contacts, performance, and plans to boost productivity of teams who engage with suppliers.</li>
<li class="li">Supplier Collaboration Portal: Resolve supplier inquiries and requests using services that orchestrate complex, cross-functional workflows, thus increasing team productivity and mitigating business risk.</li>
<li class="li">Supplier Management Workspace<ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_bb1_c4f_jtb">
<li class="li">Detect issues quickly and take action to resolve conflicts before they impact the business.</li>
<li class="li">Compare suppliers and establish corrective action plans for poor performers.</li>
</ul></li>
<li class="li">Supplier Onboarding<ul class="ul" id="store-rn-slm-supplier-lifecycle-mgmt__ul_v5v_c4f_jtb">
<li class="li">Standard way to orchestrate onboarding activities across procurement, finance, legal, IT and more.</li>
<li class="li">Automate supplier activation across disparate systems.</li>
<li class="li">Consolidate documentation with process to drive ongoing updates and compliance across your supplier network.</li>
</ul></li>
</ul></div>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supplier-lifecycle-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supplier-lifecycle-mgmt.html\"><body id=\"store-rn-slm-supplier-lifecycle-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-slm-supplier-lifecycle-mgmt\" aria-labelledby=\"title_store-rn-slm-supplier-lifecycle-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-slm-supplier-lifecycle-mgmt\">Supplier Lifecycle Operations release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Supplier Lifecycle Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-slm-supplier-lifecycle-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d567997e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.2 - August 2025</dt>\n <dd class=\"dd\">New: Added Relish validations for existing suppliers, including Address, Banking, and Sanctions checks.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-slm-supplier-lifecycle-mgmt__latest-store-rn-slm-supplier-lifecycle-mgmt\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - February 2025</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials.</li>\n <li class=\"li\">Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.9.0 - November 2024</dt>\n <dd class=\"dd\">New: Added feature to support Supplier performance framework.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.13 - September 2024 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_xpk_f2s_pcc\">\n <li class=\"li\">The issue where the supplier contact could read the payment information of other suppliers has been fixed.</li>\n <li class=\"li\">The activity definition missing error seen in the Supplier onboarding playbook has been resolved.</li>\n <li class=\"li\">The issue causing the "Mark complete" button to show in the Review case lane of the Case playbook has been fixed.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.8.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_pbx_fpp_ccc\">\n <li class=\"li\">Exchange supplier data with any third-party ERP system using improved transform maps, flows, inbound and outbound integration tables.</li>\n <li class=\"li\">Identify the supplier payment record in an ERP system using the Bank Identification Number (BIN) field in the Supplier Payment Information [sn_fin_supplier_payment] primary table.</li>\n <li class=\"li\">View information related to suppliers in the Source-to-Pay Workspace: <ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_rcx_fpp_ccc\">\n <li class=\"li\">View contracts and supplier products in the Related Links section on the About tab of the Supplier page</li>\n <li class=\"li\">View purchase orders and invoices on the Related work tab of the Supplier page</li>\n <li class=\"li\"></li>\n </ul>\n </li>\n <li class=\"li\">Create a knowledge base articles from the Source-to-Pay Workspace.</li>\n <li class=\"li\">Configure knowledge bases to enable publishing of knowledge base articles from Source-to-Pay Workspace.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.8 - July 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_l52_nrm_zbc\">\n <li class=\"li\">The Close notes field and Reject Supplier button are now displayed properly in the Supplier onboarding playbook.</li>\n <li class=\"li\">The Close notes field is now rendered properly in the Case playbook for all case types.</li>\n <li class=\"li\">Fixed issue related to the Skip button being unresponsive or not visible in playbooks.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Supplier Offboarding Playbook: The supplier offboarding playbook has been introduced that enables you to do the following: <ul class=\"ul\">\n <li class=\"li\">Create a supplier offboarding case to offboard a supplier</li>\n <li class=\"li\">Create a Due Diligence request if the GRC: Third-party Risk Due Diligence [sn_tprm_dd] plugin is installed</li>\n <li class=\"li\">View a list of pending supplier cases and tasks</li>\n <li class=\"li\">View existing contracts and invoices</li>\n <li class=\"li\">Maintain communication with the internal stakeholders and the supplier throughout the offboarding process</li>\n </ul>\n </li>\n <li class=\"li\">Organization Tax Details table: A new table, Organization Tax Details (sn_fin_org_tax_detail) has been added that stores multiple tax registration details for each individual supplier. This table has been\n added in the Finance Common Architecture (com.sn_fin) plugin.</li>\n <li class=\"li\">Assign task to internal users: Previously, tasks were only assigned to external users (supplier contacts). You can now assign tasks also to internal users. A new field Task audience has been added on the\n Details tab of the task to identify tasks that are internal or external.</li>\n <li class=\"li\">Risk tab in Source-to-Pay Workspace: A new Risk tab has been added on the Supplier record page in the Source-to-Pay Workspace. The Risk tab displays supplier risk assessment details, such as third-party name\n and process information, summary reports, risk intelligence scores, and tracking data for issues and tasks. The Risk tab is displayed only if you have installed the Third-party Risk Management\n [com.sn_vdr_risk_asmt] and GRC:Advanced Vendor Risk Management [com.sn_vdr_risk_asmt_workspace] plugins.</li>\n <li class=\"li\">Supplier task changes: The supplier task of action type Sign document uses the document template (PDF or HTML). The E-signature template is used only for KB articles.</li>\n <li class=\"li\">Supplier case changes: The "Conduct a risk assessment" and "Conduct a tiering risk assessment" case types have been deprecated. A new case type Due diligence has been added that provides the functionality for\n conducting risk assessments.</li>\n <li class=\"li\">SLO integration framework: An integration framework is provided for inbound and outbound integrations. Customers intending to import supplier data (such as supplier location, payment information, and supplier\n contact) from third-party ERP systems can populate the SLO inbound staging tables, which will automatically populate the data into the SLO primary tables by using the default transform maps shipped with this\n feature. Customers intending to push supplier data into third-party ERP systems can refer to the SLO outbound tables from where they can pick and push the data into the ERP systems. The outbound tables are\n automatically updated when the SLO primary tables are updated. <ul class=\"ul\">\n <li class=\"li\">All the inbound tables and their associated transform maps are part of the ERP Integration Framework (com.sn_fcms_integrations) plugin.</li>\n <li class=\"li\">All the outbound tables and their associated flows are part of the Source-to-Pay Integration Framework (com.sn_spend_intg) plugin.</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Changed: Made updates to form views and labels.</li>\n <li class=\"li\">Upgrading to the May Store 2024 release (Washington DC):<ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_ojh_p2g_2bc\">\n <li class=\"li\">In the May Store 2024 release, the Action type column in the Supplier Task (sn_slm_task) table has been deprecated.</li>\n <li class=\"li\">In the May Store 2024 release, the Supplier Task (sn_slm_task) table uses the Action type for task column from its parent Service Task [sn_spend_sdc_service_task] table. After you upgrade to the May Store 2024\n release, ensure that you run the fix script to migrate existing data from the deprecated Action type column to the newly added Action type for task column in the Supplier Task table.</li>\n <li class=\"li\">Important: Before you run the fix script, ensure that you restructure the Supplier Task table to extend the Service Task table.</li>\n <li class=\"li\">\n <ol class=\"ol\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ol_o53_42g_2bc\">\n <li class=\"li\">Navigate to All > System Definition > Fix Scripts.</li>\n <li class=\"li\">Search for the SLO - upgrade scripts for may 2024 script.</li>\n <li class=\"li\">Open the fix script record.</li>\n <li class=\"li\">In the Script field, set the batch size variable to a number equal to the number of supplier task records in your instance. For example, if your instance has 10000 supplier task records, set the batch\n size variable as follows: var batchSize = 10000;</li>\n <li class=\"li\">Select Update.</li>\n <li class=\"li\">Select Run Fix Script.</li>\n </ol>\n </li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">A new plugin, Risk Assessments for Supplier Lifecycle Operations (sn_supplier_tprm) has been added that provides an integration with Third-party Risk Management (TPRM) application to conduct risk assessments\n when onboarding new suppliers using the Supplier onboarding playbook. In addition, the Supplier onboarding playbook now includes a new Perform risk assessment playbook that triggers two different flows to\n conduct supplier risk assessments, depending on the plugins that you have installed: <ul class=\"ul\">\n <li class=\"li\">If you have installed only the Risk Assessments Integration for Supplier Lifecycle Operations [sn_supplier_tprm] plugin, the Perform risk assessment playbook triggers the flow that includes activities to\n verify the eligibility of the supplier by creating risk assessments.</li>\n <li class=\"li\">If you have installed both the Risk Assessments for Supplier Lifecycle Operations [sn_supplier_tprm] and GRC: Third-party Risk Due Diligence [sn_tprm_dd] plugins, the Perform risk assessment playbook\n triggers the flow that includes activities to create a due diligence request, complete Inherent Risk Questionnaire (IRQ) assessments, and conduct risk assessments for a third-party or an engagement.</li>\n </ul></li>\n <li class=\"li\">The supplier manager can now create cases on behalf of suppliers in the Source-to-Pay Workspace</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Starting with the Washington D.C. release, Supplier Manager Workspace is being prepared for future deprecation. It will be hidden and no longer be activated on new instances but will continue to be supported.\n Source-to-Pay Workspace provides the latest experience for this functionality.</li>\n <li class=\"li\">The Case playbook has been updated to no longer include approval activities for completing the following supplier case types: <ul class=\"ul\">\n <li class=\"li\">Supplier support request</li>\n <li class=\"li\">General inquiry</li>\n </ul></li>\n <li class=\"li\">The Review supplier primary data playbook has been updated to no longer include approval activities for completing the following supplier case types: <ul class=\"ul\">\n <li class=\"li\">Banking information change request</li>\n <li class=\"li\">Supplier information change request</li>\n <li class=\"li\">Supplier location change request</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Upgrading to the Washington DC release<ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_jlm_kpr_d1c\">\n <li class=\"li\">After upgrading to the Washington DC release, you will see only the Source-to-Pay Workspace on the All navigation tab. You don't have to do anything if you choose to continue to use the Source-to-Pay\n Workspace.</li>\n <li class=\"li\">However, you will see both the Source-to-Pay Workspace and Supplier Manager Workspace on the Worksapces tab. If you want to use the Supplier Manager Workspace instead of the default Source-to-Pay Workspace,\n ensure that you run the following fix script after upgrading to the Washington DC release:<ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_njv_lpr_d1c\">\n <li class=\"li\">fixscript_migrate_workspace_to_smw.xml</li>\n </ul></li>\n <li class=\"li\">If you want to revert to using the Source-to-Pay Workspace, run the following fix script:<ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_bdq_mpr_d1c\">\n <li class=\"li\">fixscript_migrate_workspace_to_s2p.xml</li>\n </ul></li>\n <li class=\"li\">Do these steps to download and run a fix script:</li>\n <li class=\"li\">\n <ol class=\"ol\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ol_okr_npr_d1c\">\n <li class=\"li\">Download the required fix script XML file from the Supporting Links and Docs section.</li>\n <li class=\"li\">Navigate to All > System Definition > Fix Scripts.</li>\n <li class=\"li\">Right-click the Name column and choose Import XML.</li>\n <li class=\"li\">Select Choose file and then select the fix script XML file that you downloaded.</li>\n <li class=\"li\">Select Upload.</li>\n <li class=\"li\">Search for and select the fix script record to open it.</li>\n <li class=\"li\">Select Run Fix Script.</li>\n </ol>\n </li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.2 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">A new role, Supplier Agent [sn_slm.agent] has been added. The supplier agent can do everything the supplier fulfiller can do, plus users with this role can: <ul class=\"ul\">\n <li class=\"li\">Create cases and tasks</li>\n <li class=\"li\">View all the suppliers, cases, and tasks</li>\n <li class=\"li\">Update all the tasks and assigned cases</li>\n </ul></li>\n <li class=\"li\">You can now configure due dates for different case types so that the Due date field is auto-populated when you create supplier cases.</li>\n <li class=\"li\">You can now specify a category while adding a supplier location. The choices are: <ul class=\"ul\">\n <li class=\"li\">Contracting address</li>\n <li class=\"li\">Delivery address</li>\n <li class=\"li\">Facility (default)</li>\n <li class=\"li\">Headquarters</li>\n <li class=\"li\">Invoice address</li>\n <li class=\"li\">Service center</li>\n </ul></li>\n <li class=\"li\">The generic case playbook is now displayed only for these case types: <ul class=\"ul\">\n <li class=\"li\">Supplier support request</li>\n <li class=\"li\">General inquiry</li>\n </ul></li>\n <li class=\"li\">A new playbook "Review supplier primary data request" has been introduced. This playbook is displayed when updating supplier primary data for the following case types: <ul class=\"ul\">\n <li class=\"li\">Banking information change request</li>\n <li class=\"li\">Supplier information change request</li>\n <li class=\"li\">Supplier location change request</li>\n </ul></li>\n <li class=\"li\">Introduced a new sidebar for supplier cases in the Supplier Manager Workspace. Sidebar enables stakeholders to collaborate with others by getting into discussions when working on supplier cases. You can start\n a Sidebar discussion by selecting Discuss on a supplier case in the Supplier Manager Workspace.</li>\n <li class=\"li\">You can now directly remove a supplier contact from the Supplier Manager Workspace by selecting the cross icon (X) next to the supplier contact name in the Supplier contacts widget.</li>\n <li class=\"li\">You can now add a subsidiary for a supplier from the Subsidiaries tab on the Supplier page.</li>\n <li class=\"li\">You can now add related cases for a supplier case from the Related Cases tab on the Supplier case page.</li>\n <li class=\"li\">You can now submit a supplier case in Draft state to indicate that it is ready to be worked on. A new UI action "Submit" has been added for a supplier case.</li>\n <li class=\"li\">You can now complete a supplier case when all the activities related to that case are completed. A new UI action "Complete" has been added for a supplier case.</li>\n <li class=\"li\">You can now reopen supplier cases that are in Closed completed, Closed rejected, and Closed canceled states. Note that the Re-open option is not available for the auto-closing supplier cases.</li>\n <li class=\"li\">Supplier Lifecycle Operations no longer uses Map UI Component for threat and alert data feeds (com.sn_fam_map) for supplier location maps. Instead the application now uses the Geo Map component (sn_geo_map)\n for displaying supplier location maps in the Supplier Manager Workspace. There is no impact to the existing map functionality due to this change.</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_xzs_12z_dzb\">\n <li class=\"li\">The following supplier cases types have been renamed: <ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_yzs_12z_dzb\">\n <li class=\"li\">"Supplier onboarding" renamed to "Onboard new supplier".</li>\n <li class=\"li\">"Request or issue" renamed to "Supplier support request".</li>\n <li class=\"li\">"Other" renamed to "General inquiry".</li>\n <li class=\"li\">"Update banking details" renamed to "Banking information change request".</li>\n <li class=\"li\">"Update supplier profile" renamed to "Supplier information change request".</li>\n <li class=\"li\">"Elevate or restrict access" renamed to "Account access request".</li>\n <li class=\"li\">"Risk assessment" renamed to "Conduct a risk assessment".</li>\n <li class=\"li\">"Tiering assessment" renamed to "Conduct a tiering risk assessment".</li>\n </ul></li>\n <li class=\"li\">The following new supplier cases type has been introduced: <ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_zzs_12z_dzb\">\n <li class=\"li\">Enroll a new supplier user</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.4 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: The new landing page for the Supplier Manager Workspace provides a more efficient way for you to view and work on your supplier cases and tasks, see your work summary at a glance, and easily manage your\n suppliers.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Supplier case records and forms: Minor fixes and UX improvements.</li>\n <li class=\"li\">Supplier task records and forms: Minor fixes and UX improvements.</li>\n <li class=\"li\">Supplier onboarding playbook: Minor fixes for UI issues and usability-related improvements.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_wgx_wy1_hxb\">\n <li class=\"li\">New: The Advanced Work Assignment (AWA) for Supplier Lifecycle Operations feature enables you to automatically assign work items to agents based on availability and capacity. Using this feature, a supplier fulfiller\n can accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session and directly interact with a supplier contact.</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_qfv_yy1_hxb\">\n <li class=\"li\">Renamed this application to Supplier Lifecycle Operations. This application was formerly named Supplier Lifecycle Management.</li>\n <li class=\"li\">Renamed the Supplier Management Workspace to Supplier Manager Workspace.</li>\n <li class=\"li\">Onboarding playbook.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Email composer with quick messages and response templates to better facilitate conversations between supplier managers and suppliers. Supplier managers can now directly send emails using predefined templates\n from a supplier case or task in the Supplier Management Workspace.</li>\n <li class=\"li\">The Supplier Lifecyle Management application (com.snc.sn_supplier_mgmt) now has a dependency on the Supplier Common (com.snc.sn_slm) application, which is automatically installed when you install the Supplier\n Lifecycle Management application.</li>\n </ul></li>\n <li class=\"li\">Changed <ul class=\"ul\">\n <li class=\"li\">The following roles, which were earlier a part of the Supplier Lifecycle Management application, have been renamed and moved to the new Supplier Common application: <ul class=\"ul\">\n <li class=\"li\">Supplier Administrator (sn_slm.admin)</li>\n <li class=\"li\">Supplier Contact (sn_slm.contact)</li>\n <li class=\"li\">Supplier Fulfiller (sn_slm.fulfiller)</li>\n <li class=\"li\">Supplier Manager (sn_slm.manager)</li>\n <li class=\"li\">Supplier Owner (sn_slm.owner)</li>\n </ul></li>\n <li class=\"li\">The following tables, which were earlier a part of the Supplier Lifecycle Management application, have been renamed and moved to the new Supplier Common (com.snc.sn_slm) application plugin so that they can be\n commonly used and extended by other products. <ul class=\"ul\">\n <li class=\"li\">Supplier Product Code (sn_slm_code_m2m_supplier)</li>\n <li class=\"li\">Supplier Document Type (sn_slm_document_type)</li>\n <li class=\"li\">Supplier Document References (sn_slm_document_references)</li>\n <li class=\"li\">Product Code (sn_slm_product_code)</li>\n <li class=\"li\">Supplier Case (sn_slm_case)</li>\n <li class=\"li\">Supplier Email Domain (sn_slm_email_domain)</li>\n <li class=\"li\">Supplier Task (sn_slm_task )</li>\n <li class=\"li\">Supplier Location (sn_slm_m2m_location)</li>\n <li class=\"li\">Supplier Document Configuration (sn_slm_document_config)</li>\n </ul></li>\n <li class=\"li\">The Supplier Payment Information [sn_supplier_payment] table, which stores the bank account records of the suppliers, has been moved to Finance Common Architecture (com.sn_fin) application and has been renamed\n as sn_fin_supplier_payment.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.1 - December 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Minor fixes.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Supplier owners can do the following: <ul class=\"ul\">\n <li class=\"li\">Remove supplier contacts and delegate their tasks before removing the contacts.</li>\n <li class=\"li\">Elevate or restrict access to supplier contacts.</li>\n </ul></li>\n <li class=\"li\">In the Supplier Management Workspace, added the Supplier Information tab that shows a 360-degree view of suppliers and contacts for a supplier case record. The Supplier Information tab shows details about the\n supplier and the supplier contact, a summary of all the open and overdue cases, and a list of all the cases by their priority.</li>\n <li class=\"li\">Supplier overview and Supplier contacts contextual side panels that display information about suppliers and supplier contacts, respectively, in the supplier case details and supplier case record pages. This\n allows you to quickly view supplier information without navigating away from these pages.</li>\n <li class=\"li\">Supplier administrators can create supplier document configurations to create automated tasks that enable suppliers to upload prerequisite documents.</li>\n </ul></li>\n <li class=\"li\">Changed: In the Supplier Management Workspace, if a supplier has more than 5 contacts, the Supplier Contacts widget displays links that show a list of contacts that have been registered and a list of supplier cases\n for contacts that are pending registration. This widget also shows an Admin label next to the contact's name, which indicates that the contact is a primary contact.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.1 - September 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_ur4_dym_q5b\">\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_vr4_dym_q5b\">\n <li class=\"li\">Minor fixes and changes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Improve supplier data quality by allowing suppliers to manage their own information</li>\n <li class=\"li\">Speed up issue resolution by allowing suppliers to collaborate directly with the business</li>\n <li class=\"li\">Vastly improve supplier onboarding time with structured playbooks</li>\n <li class=\"li\">Centralize supplier information and provide powerful tools for managing the entire lifecycle of suppliers</li>\n <li class=\"li\">Manage supplier networks to address issues at scale</li>\n <li class=\"li\">Orchestrate complex, cross-functional workflows to increase productivity</li>\n <li class=\"li\">Integrate with external data sources and aggregators for a 360-degree view of suppliers that facilitates data-driven decision-making</li>\n <li class=\"li\">Evaluate supplier performance and mitigate risk</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - May 2022</dt>\n <dd class=\"dd\">\n <div class=\"p\">With ServiceNow Supplier Lifecycle Management, you can effectively collaborate with suppliers, manage supplier relationships, monitor risk, compliance, and performance across the supplier life cycle.<ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_cls_vnf_jtb\">\n <li class=\"li\">Supplier Data Management: Manage supplier data, contacts, performance, and plans to boost productivity of teams who engage with suppliers.</li>\n <li class=\"li\">Supplier Collaboration Portal: Resolve supplier inquiries and requests using services that orchestrate complex, cross-functional workflows, thus increasing team productivity and mitigating business risk.</li>\n <li class=\"li\">Supplier Management Workspace<ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_bb1_c4f_jtb\">\n <li class=\"li\">Detect issues quickly and take action to resolve conflicts before they impact the business.</li>\n <li class=\"li\">Compare suppliers and establish corrective action plans for poor performers.</li>\n </ul></li>\n <li class=\"li\">Supplier Onboarding<ul class=\"ul\" id=\"store-rn-slm-supplier-lifecycle-mgmt__ul_v5v_c4f_jtb\">\n <li class=\"li\">Standard way to orchestrate onboarding activities across procurement, finance, legal, IT and more.</li>\n <li class=\"li\">Automate supplier activation across disparate systems.</li>\n <li class=\"li\">Consolidate documentation with process to drive ongoing updates and compliance across your supplier network.</li>\n </ul></li>\n </ul></div>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Supplier Lifecycle Operations release notes
Version history for the Supplier Lifecycle Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2025
New: Added Relish validations for existing suppliers, including Address, Banking, and Sanctions checks.
#### Version 4.1.0 - May 2025
Minor fixes.
#### Version 4.0.0 - February 2025
Minor fixes.
#### Version 3.0.0 - December 2024
* Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials.
* Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform.
#### Version 2.9.0 - November 2024
New: Added feature to support Supplier performance framework.
#### Version 2.6.13 - September 2024 (Washington DC)
* Fixed:
+ The issue where the supplier contact could read the payment information of other suppliers has been fixed.
+ The activity definition missing error seen in the Supplier onboarding playbook has been resolved.
+ The issue causing the "Mark complete" button to show in the Review case lane of the Case playbook has been fixed.
#### Version 2.8.0 - August 2024
* New:
+ Exchange supplier data with any third-party ERP system using improved transform maps, flows, inbound and outbound integration tables.
+ Identify the supplier payment record in an ERP system using the Bank Identification Number (BIN) field in the Supplier Payment Information [sn\_fin\_supplier\_payment] primary table.
+ View information related to suppliers in the Source-to-Pay Workspace:
- View contracts and supplier products in the Related Links section on the About tab of the Supplier page
- View purchase orders and invoices on the Related work tab of the Supplier page
+ Create a knowledge base articles from the Source-to-Pay Workspace.
+ Configure knowledge bases to enable publishing of knowledge base articles from Source-to-Pay Workspace.
#### Version 2.6.8 - July 2024
* Fixed:
+ The Close notes field and Reject Supplier button are now displayed properly in the Supplier onboarding playbook.
+ The Close notes field is now rendered properly in the Case playbook for all case types.
+ Fixed issue related to the Skip button being unresponsive or not visible in playbooks.
#### Version 2.6.0 - May 2024
* New:
+ Supplier Offboarding Playbook: The supplier offboarding playbook has been introduced that enables you to do the following:
- Create a supplier offboarding case to offboard a supplier
- Create a Due Diligence request if the GRC: Third-party Risk Due Diligence [sn\_tprm\_dd] plugin is installed
- View a list of pending supplier cases and tasks
- View existing contracts and invoices
- Maintain communication with the internal stakeholders and the supplier throughout the offboarding process
+ Organization Tax Details table: A new table, Organization Tax Details (sn\_fin\_org\_tax\_detail) has been added that stores multiple tax registration details for each individual supplier. This table has been
added in the Finance Common Architecture (com.sn\_fin) plugin.
+ Assign task to internal users: Previously, tasks were only assigned to external users (supplier contacts). You can now assign tasks also to internal users. A new field Task audience has been added on the
Details tab of the task to identify tasks that are internal or external.
+ Risk tab in Source-to-Pay Workspace: A new Risk tab has been added on the Supplier record page in the Source-to-Pay Workspace. The Risk tab displays supplier risk assessment details, such as third-party name
and process information, summary reports, risk intelligence scores, and tracking data for issues and tasks. The Risk tab is displayed only if you have installed the Third-party Risk Management
[com.sn\_vdr\_risk\_asmt] and GRC:Advanced Vendor Risk Management [com.sn\_vdr\_risk\_asmt\_workspace] plugins.
+ Supplier task changes: The supplier task of action type Sign document uses the document template (PDF or HTML). The E-signature template is used only for KB articles.
+ Supplier case changes: The "Conduct a risk assessment" and "Conduct a tiering risk assessment" case types have been deprecated. A new case type Due diligence has been added that provides the functionality for
conducting risk assessments.
+ SLO integration framework: An integration framework is provided for inbound and outbound integrations. Customers intending to import supplier data (such as supplier location, payment information, and supplier
contact) from third-party ERP systems can populate the SLO inbound staging tables, which will automatically populate the data into the SLO primary tables by using the default transform maps shipped with this
feature. Customers intending to push supplier data into third-party ERP systems can refer to the SLO outbound tables from where they can pick and push the data into the ERP systems. The outbound tables are
automatically updated when the SLO primary tables are updated.
- All the inbound tables and their associated transform maps are part of the ERP Integration Framework (com.sn\_fcms\_integrations) plugin.
- All the outbound tables and their associated flows are part of the Source-to-Pay Integration Framework (com.sn\_spend\_intg) plugin.
* Changed: Made updates to form views and labels.
* Upgrading to the May Store 2024 release (Washington DC):
+ In the May Store 2024 release, the Action type column in the Supplier Task (sn\_slm\_task) table has been deprecated.
+ In the May Store 2024 release, the Supplier Task (sn\_slm\_task) table uses the Action type for task column from its parent Service Task [sn\_spend\_sdc\_service\_task] table. After you upgrade to the May Store 2024
release, ensure that you run the fix script to migrate existing data from the deprecated Action type column to the newly added Action type for task column in the Supplier Task table.
+ Important: Before you run the fix script, ensure that you restructure the Supplier Task table to extend the Service Task table.
+ 1. Navigate to All > System Definition > Fix Scripts.
2. Search for the SLO - upgrade scripts for may 2024 script.
3. Open the fix script record.
4. In the Script field, set the batch size variable to a number equal to the number of supplier task records in your instance. For example, if your instance has 10000 supplier task records, set the batch
size variable as follows: var batchSize = 10000;
5. Select Update.
6. Select Run Fix Script.
#### Version 2.5.0 - February 2024
* New:
+ A new plugin, Risk Assessments for Supplier Lifecycle Operations (sn\_supplier\_tprm) has been added that provides an integration with Third-party Risk Management (TPRM) application to conduct risk assessments
when onboarding new suppliers using the Supplier onboarding playbook. In addition, the Supplier onboarding playbook now includes a new Perform risk assessment playbook that triggers two different flows to
conduct supplier risk assessments, depending on the plugins that you have installed:
- If you have installed only the Risk Assessments Integration for Supplier Lifecycle Operations [sn\_supplier\_tprm] plugin, the Perform risk assessment playbook triggers the flow that includes activities to
verify the eligibility of the supplier by creating risk assessments.
- If you have installed both the Risk Assessments for Supplier Lifecycle Operations [sn\_supplier\_tprm] and GRC: Third-party Risk Due Diligence [sn\_tprm\_dd] plugins, the Perform risk assessment playbook
triggers the flow that includes activities to create a due diligence request, complete Inherent Risk Questionnaire (IRQ) assessments, and conduct risk assessments for a third-party or an engagement.
+ The supplier manager can now create cases on behalf of suppliers in the Source-to-Pay Workspace
* Changed:
+ Starting with the Washington D.C. release, Supplier Manager Workspace is being prepared for future deprecation. It will be hidden and no longer be activated on new instances but will continue to be supported.
Source-to-Pay Workspace provides the latest experience for this functionality.
+ The Case playbook has been updated to no longer include approval activities for completing the following supplier case types:
- Supplier support request
- General inquiry
+ The Review supplier primary data playbook has been updated to no longer include approval activities for completing the following supplier case types:
- Banking information change request
- Supplier information change request
- Supplier location change request
* Upgrading to the Washington DC release
+ After upgrading to the Washington DC release, you will see only the Source-to-Pay Workspace on the All navigation tab. You don't have to do anything if you choose to continue to use the Source-to-Pay
Workspace.
+ However, you will see both the Source-to-Pay Workspace and Supplier Manager Workspace on the Worksapces tab. If you want to use the Supplier Manager Workspace instead of the default Source-to-Pay Workspace,
ensure that you run the following fix script after upgrading to the Washington DC release:
- fixscript\_migrate\_workspace\_to\_smw.xml
+ If you want to revert to using the Source-to-Pay Workspace, run the following fix script:
- fixscript\_migrate\_workspace\_to\_s2p.xml
+ Do these steps to download and run a fix script:
+ 1. Download the required fix script XML file from the Supporting Links and Docs section.
2. Navigate to All > System Definition > Fix Scripts.
3. Right-click the Name column and choose Import XML.
4. Select Choose file and then select the fix script XML file that you downloaded.
5. Select Upload.
6. Search for and select the fix script record to open it.
7. Select Run Fix Script.
#### Version 2.4.2 - November 2023
* New:
+ A new role, Supplier Agent [sn\_slm.agent] has been added. The supplier agent can do everything the supplier fulfiller can do, plus users with this role can:
- Create cases and tasks
- View all the suppliers, cases, and tasks
- Update all the tasks and assigned cases
+ You can now configure due dates for different case types so that the Due date field is auto-populated when you create supplier cases.
+ You can now specify a category while adding a supplier location. The choices are:
- Contracting address
- Delivery address
- Facility (default)
- Headquarters
- Invoice address
- Service center
+ The generic case playbook is now displayed only for these case types:
- Supplier support request
- General inquiry
+ A new playbook "Review supplier primary data request" has been introduced. This playbook is displayed when updating supplier primary data for the following case types:
- Banking information change request
- Supplier information change request
- Supplier location change request
+ Introduced a new sidebar for supplier cases in the Supplier Manager Workspace. Sidebar enables stakeholders to collaborate with others by getting into discussions when working on supplier cases. You can start
a Sidebar discussion by selecting Discuss on a supplier case in the Supplier Manager Workspace.
+ You can now directly remove a supplier contact from the Supplier Manager Workspace by selecting the cross icon (X) next to the supplier contact name in the Supplier contacts widget.
+ You can now add a subsidiary for a supplier from the Subsidiaries tab on the Supplier page.
+ You can now add related cases for a supplier case from the Related Cases tab on the Supplier case page.
+ You can now submit a supplier case in Draft state to indicate that it is ready to be worked on. A new UI action "Submit" has been added for a supplier case.
+ You can now complete a supplier case when all the activities related to that case are completed. A new UI action "Complete" has been added for a supplier case.
+ You can now reopen supplier cases that are in Closed completed, Closed rejected, and Closed canceled states. Note that the Re-open option is not available for the auto-closing supplier cases.
+ Supplier Lifecycle Operations no longer uses Map UI Component for threat and alert data feeds (com.sn\_fam\_map) for supplier location maps. Instead the application now uses the Geo Map component (sn\_geo\_map)
for displaying supplier location maps in the Supplier Manager Workspace. There is no impact to the existing map functionality due to this change.
* Changed:
+ The following supplier cases types have been renamed:
- "Supplier onboarding" renamed to "Onboard new supplier".
- "Request or issue" renamed to "Supplier support request".
- "Other" renamed to "General inquiry".
- "Update banking details" renamed to "Banking information change request".
- "Update supplier profile" renamed to "Supplier information change request".
- "Elevate or restrict access" renamed to "Account access request".
- "Risk assessment" renamed to "Conduct a risk assessment".
- "Tiering assessment" renamed to "Conduct a tiering risk assessment".
+ The following new supplier cases type has been introduced:
- Enroll a new supplier user
#### Version 2.3.4 - August 2023
* New: The new landing page for the Supplier Manager Workspace provides a more efficient way for you to view and work on your supplier cases and tasks, see your work summary at a glance, and easily manage your
suppliers.
* Fixed:
+ Supplier case records and forms: Minor fixes and UX improvements.
+ Supplier task records and forms: Minor fixes and UX improvements.
+ Supplier onboarding playbook: Minor fixes for UI issues and usability-related improvements.
#### Version 2.2.0 - May 2023
* New: The Advanced Work Assignment (AWA) for Supplier Lifecycle Operations feature enables you to automatically assign work items to agents based on availability and capacity. Using this feature, a supplier fulfiller
can accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session and directly interact with a supplier contact.
* Changed:
+ Renamed this application to Supplier Lifecycle Operations. This application was formerly named Supplier Lifecycle Management.
+ Renamed the Supplier Management Workspace to Supplier Manager Workspace.
+ Onboarding playbook.
#### Version 2.0.0 - February 2023
* New
+ Email composer with quick messages and response templates to better facilitate conversations between supplier managers and suppliers. Supplier managers can now directly send emails using predefined templates
from a supplier case or task in the Supplier Management Workspace.
+ The Supplier Lifecyle Management application (com.snc.sn\_supplier\_mgmt) now has a dependency on the Supplier Common (com.snc.sn\_slm) application, which is automatically installed when you install the Supplier
Lifecycle Management application.
* Changed
+ The following roles, which were earlier a part of the Supplier Lifecycle Management application, have been renamed and moved to the new Supplier Common application:
- Supplier Administrator (sn\_slm.admin)
- Supplier Contact (sn\_slm.contact)
- Supplier Fulfiller (sn\_slm.fulfiller)
- Supplier Manager (sn\_slm.manager)
- Supplier Owner (sn\_slm.owner)
+ The following tables, which were earlier a part of the Supplier Lifecycle Management application, have been renamed and moved to the new Supplier Common (com.snc.sn\_slm) application plugin so that they can be
commonly used and extended by other products.
- Supplier Product Code (sn\_slm\_code\_m2m\_supplier)
- Supplier Document Type (sn\_slm\_document\_type)
- Supplier Document References (sn\_slm\_document\_references)
- Product Code (sn\_slm\_product\_code)
- Supplier Case (sn\_slm\_case)
- Supplier Email Domain (sn\_slm\_email\_domain)
- Supplier Task (sn\_slm\_task )
- Supplier Location (sn\_slm\_m2m\_location)
- Supplier Document Configuration (sn\_slm\_document\_config)
+ The Supplier Payment Information [sn\_supplier\_payment] table, which stores the bank account records of the suppliers, has been moved to Finance Common Architecture (com.sn\_fin) application and has been renamed
as sn\_fin\_supplier\_payment.
#### Version 1.5.1 - December 2022
Minor fixes.
#### Version 1.5.0 - November 2022
* New:
+ Supplier owners can do the following:
- Remove supplier contacts and delegate their tasks before removing the contacts.
- Elevate or restrict access to supplier contacts.
+ In the Supplier Management Workspace, added the Supplier Information tab that shows a 360-degree view of suppliers and contacts for a supplier case record. The Supplier Information tab shows details about the
supplier and the supplier contact, a summary of all the open and overdue cases, and a list of all the cases by their priority.
+ Supplier overview and Supplier contacts contextual side panels that display information about suppliers and supplier contacts, respectively, in the supplier case details and supplier case record pages. This
allows you to quickly view supplier information without navigating away from these pages.
+ Supplier administrators can create supplier document configurations to create automated tasks that enable suppliers to upload prerequisite documents.
* Changed: In the Supplier Management Workspace, if a supplier has more than 5 contacts, the Supplier Contacts widget displays links that show a list of contacts that have been registered and a list of supplier cases
for contacts that are pending registration. This widget also shows an Admin label next to the contact's name, which indicates that the contact is a primary contact.
#### Version 1.4.1 - September 2022
* Fixed:
+ Minor fixes and changes
#### Version 1.4.0 - August 2022
* New
+ Improve supplier data quality by allowing suppliers to manage their own information
+ Speed up issue resolution by allowing suppliers to collaborate directly with the business
+ Vastly improve supplier onboarding time with structured playbooks
+ Centralize supplier information and provide powerful tools for managing the entire lifecycle of suppliers
+ Manage supplier networks to address issues at scale
+ Orchestrate complex, cross-functional workflows to increase productivity
+ Integrate with external data sources and aggregators for a 360-degree view of suppliers that facilitates data-driven decision-making
+ Evaluate supplier performance and mitigate risk
#### Version 1.3.0 - May 2022
With ServiceNow Supplier Lifecycle Management, you can effectively collaborate with suppliers, manage supplier relationships, monitor risk, compliance, and performance across the supplier life cycle.
* Supplier Data Management: Manage supplier data, contacts, performance, and plans to boost productivity of teams who engage with suppliers.
* Supplier Collaboration Portal: Resolve supplier inquiries and requests using services that orchestrate complex, cross-functional workflows, thus increasing team productivity and mitigating business risk.
* Supplier Management Workspace
+ Detect issues quickly and take action to resolve conflicts before they impact the business.
+ Compare suppliers and establish corrective action plans for poor performers.
* Supplier Onboarding
+ Standard way to orchestrate onboarding activities across procurement, finance, legal, IT and more.
+ Automate supplier activation across disparate systems.
+ Consolidate documentation with process to drive ongoing updates and compliance across your supplier network.
| ---
title: Supplier Lifecycle Operations release notes
description: Version history for the Supplier Lifecycle Operations application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Supplier Lifecycle Operations release notes
---
# Supplier Lifecycle Operations release notes
Version history for the Supplier Lifecycle Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2025
New: Added Relish validations for existing suppliers, including Address, Banking, and Sanctions checks.
#### Version 4.1.0 - May 2025
Minor fixes.
#### Version 4.0.0 - February 2025
Minor fixes.
#### Version 3.0.0 - December 2024
* Enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials.
* Centralises case and task tracking from various suppliers, enhancing efficiency within a single platform.
#### Version 2.9.0 - November 2024
New: Added feature to support Supplier performance framework.
#### Version 2.6.13 - September 2024 (Washington DC)
* Fixed:
+ The issue where the supplier contact could read the payment information of other suppliers has been fixed.
+ The activity definition missing error seen in the Supplier onboarding playbook has been resolved.
+ The issue causing the "Mark complete" button to show in the Review case lane of the Case playbook has been fixed.
#### Version 2.8.0 - August 2024
* New:
+ Exchange supplier data with any third-party ERP system using improved transform maps, flows, inbound and outbound integration tables.
+ Identify the supplier payment record in an ERP system using the Bank Identification Number (BIN) field in the Supplier Payment Information [sn\_fin\_supplier\_payment] primary table.
+ View information related to suppliers in the Source-to-Pay Workspace:
- View contracts and supplier products in the Related Links section on the About tab of the Supplier page
- View purchase orders and invoices on the Related work tab of the Supplier page
+ Create a knowledge base articles from the Source-to-Pay Workspace.
+ Configure knowledge bases to enable publishing of knowledge base articles from Source-to-Pay Workspace.
#### Version 2.6.8 - July 2024
* Fixed:
+ The Close notes field and Reject Supplier button are now displayed properly in the Supplier onboarding playbook.
+ The Close notes field is now rendered properly in the Case playbook for all case types.
+ Fixed issue related to the Skip button being unresponsive or not visible in playbooks.
#### Version 2.6.0 - May 2024
* New:
+ Supplier Offboarding Playbook: The supplier offboarding playbook has been introduced that enables you to do the following:
- Create a supplier offboarding case to offboard a supplier
- Create a Due Diligence request if the GRC: Third-party Risk Due Diligence [sn\_tprm\_dd] plugin is installed
- View a list of pending supplier cases and tasks
- View existing contracts and invoices
- Maintain communication with the internal stakeholders and the supplier throughout the offboarding process
+ Organization Tax Details table: A new table, Organization Tax Details (sn\_fin\_org\_tax\_detail) has been added that stores multiple tax registration details for each individual supplier. This table has been
added in the Finance Common Architecture (com.sn\_fin) plugin.
+ Assign task to internal users: Previously, tasks were only assigned to external users (supplier contacts). You can now assign tasks also to internal users. A new field Task audience has been added on the
Details tab of the task to identify tasks that are internal or external.
+ Risk tab in Source-to-Pay Workspace: A new Risk tab has been added on the Supplier record page in the Source-to-Pay Workspace. The Risk tab displays supplier risk assessment details, such as third-party name
and process information, summary reports, risk intelligence scores, and tracking data for issues and tasks. The Risk tab is displayed only if you have installed the Third-party Risk Management
[com.sn\_vdr\_risk\_asmt] and GRC:Advanced Vendor Risk Management [com.sn\_vdr\_risk\_asmt\_workspace] plugins.
+ Supplier task changes: The supplier task of action type Sign document uses the document template (PDF or HTML). The E-signature template is used only for KB articles.
+ Supplier case changes: The "Conduct a risk assessment" and "Conduct a tiering risk assessment" case types have been deprecated. A new case type Due diligence has been added that provides the functionality for
conducting risk assessments.
+ SLO integration framework: An integration framework is provided for inbound and outbound integrations. Customers intending to import supplier data (such as supplier location, payment information, and supplier
contact) from third-party ERP systems can populate the SLO inbound staging tables, which will automatically populate the data into the SLO primary tables by using the default transform maps shipped with this
feature. Customers intending to push supplier data into third-party ERP systems can refer to the SLO outbound tables from where they can pick and push the data into the ERP systems. The outbound tables are
automatically updated when the SLO primary tables are updated.
- All the inbound tables and their associated transform maps are part of the ERP Integration Framework (com.sn\_fcms\_integrations) plugin.
- All the outbound tables and their associated flows are part of the Source-to-Pay Integration Framework (com.sn\_spend\_intg) plugin.
* Changed: Made updates to form views and labels.
* Upgrading to the May Store 2024 release (Washington DC):
+ In the May Store 2024 release, the Action type column in the Supplier Task (sn\_slm\_task) table has been deprecated.
+ In the May Store 2024 release, the Supplier Task (sn\_slm\_task) table uses the Action type for task column from its parent Service Task [sn\_spend\_sdc\_service\_task] table. After you upgrade to the May Store 2024
release, ensure that you run the fix script to migrate existing data from the deprecated Action type column to the newly added Action type for task column in the Supplier Task table.
+ Important: Before you run the fix script, ensure that you restructure the Supplier Task table to extend the Service Task table.
+ 1. Navigate to All > System Definition > Fix Scripts.
2. Search for the SLO - upgrade scripts for may 2024 script.
3. Open the fix script record.
4. In the Script field, set the batch size variable to a number equal to the number of supplier task records in your instance. For example, if your instance has 10000 supplier task records, set the batch
size variable as follows: var batchSize = 10000;
5. Select Update.
6. Select Run Fix Script.
#### Version 2.5.0 - February 2024
* New:
+ A new plugin, Risk Assessments for Supplier Lifecycle Operations (sn\_supplier\_tprm) has been added that provides an integration with Third-party Risk Management (TPRM) application to conduct risk assessments
when onboarding new suppliers using the Supplier onboarding playbook. In addition, the Supplier onboarding playbook now includes a new Perform risk assessment playbook that triggers two different flows to
conduct supplier risk assessments, depending on the plugins that you have installed:
- If you have installed only the Risk Assessments Integration for Supplier Lifecycle Operations [sn\_supplier\_tprm] plugin, the Perform risk assessment playbook triggers the flow that includes activities to
verify the eligibility of the supplier by creating risk assessments.
- If you have installed both the Risk Assessments for Supplier Lifecycle Operations [sn\_supplier\_tprm] and GRC: Third-party Risk Due Diligence [sn\_tprm\_dd] plugins, the Perform risk assessment playbook
triggers the flow that includes activities to create a due diligence request, complete Inherent Risk Questionnaire (IRQ) assessments, and conduct risk assessments for a third-party or an engagement.
+ The supplier manager can now create cases on behalf of suppliers in the Source-to-Pay Workspace
* Changed:
+ Starting with the Washington D.C. release, Supplier Manager Workspace is being prepared for future deprecation. It will be hidden and no longer be activated on new instances but will continue to be supported.
Source-to-Pay Workspace provides the latest experience for this functionality.
+ The Case playbook has been updated to no longer include approval activities for completing the following supplier case types:
- Supplier support request
- General inquiry
+ The Review supplier primary data playbook has been updated to no longer include approval activities for completing the following supplier case types:
- Banking information change request
- Supplier information change request
- Supplier location change request
* Upgrading to the Washington DC release
+ After upgrading to the Washington DC release, you will see only the Source-to-Pay Workspace on the All navigation tab. You don't have to do anything if you choose to continue to use the Source-to-Pay
Workspace.
+ However, you will see both the Source-to-Pay Workspace and Supplier Manager Workspace on the Worksapces tab. If you want to use the Supplier Manager Workspace instead of the default Source-to-Pay Workspace,
ensure that you run the following fix script after upgrading to the Washington DC release:
- fixscript\_migrate\_workspace\_to\_smw.xml
+ If you want to revert to using the Source-to-Pay Workspace, run the following fix script:
- fixscript\_migrate\_workspace\_to\_s2p.xml
+ Do these steps to download and run a fix script:
+ 1. Download the required fix script XML file from the Supporting Links and Docs section.
2. Navigate to All > System Definition > Fix Scripts.
3. Right-click the Name column and choose Import XML.
4. Select Choose file and then select the fix script XML file that you downloaded.
5. Select Upload.
6. Search for and select the fix script record to open it.
7. Select Run Fix Script.
#### Version 2.4.2 - November 2023
* New:
+ A new role, Supplier Agent [sn\_slm.agent] has been added. The supplier agent can do everything the supplier fulfiller can do, plus users with this role can:
- Create cases and tasks
- View all the suppliers, cases, and tasks
- Update all the tasks and assigned cases
+ You can now configure due dates for different case types so that the Due date field is auto-populated when you create supplier cases.
+ You can now specify a category while adding a supplier location. The choices are:
- Contracting address
- Delivery address
- Facility (default)
- Headquarters
- Invoice address
- Service center
+ The generic case playbook is now displayed only for these case types:
- Supplier support request
- General inquiry
+ A new playbook "Review supplier primary data request" has been introduced. This playbook is displayed when updating supplier primary data for the following case types:
- Banking information change request
- Supplier information change request
- Supplier location change request
+ Introduced a new sidebar for supplier cases in the Supplier Manager Workspace. Sidebar enables stakeholders to collaborate with others by getting into discussions when working on supplier cases. You can start
a Sidebar discussion by selecting Discuss on a supplier case in the Supplier Manager Workspace.
+ You can now directly remove a supplier contact from the Supplier Manager Workspace by selecting the cross icon (X) next to the supplier contact name in the Supplier contacts widget.
+ You can now add a subsidiary for a supplier from the Subsidiaries tab on the Supplier page.
+ You can now add related cases for a supplier case from the Related Cases tab on the Supplier case page.
+ You can now submit a supplier case in Draft state to indicate that it is ready to be worked on. A new UI action "Submit" has been added for a supplier case.
+ You can now complete a supplier case when all the activities related to that case are completed. A new UI action "Complete" has been added for a supplier case.
+ You can now reopen supplier cases that are in Closed completed, Closed rejected, and Closed canceled states. Note that the Re-open option is not available for the auto-closing supplier cases.
+ Supplier Lifecycle Operations no longer uses Map UI Component for threat and alert data feeds (com.sn\_fam\_map) for supplier location maps. Instead the application now uses the Geo Map component (sn\_geo\_map)
for displaying supplier location maps in the Supplier Manager Workspace. There is no impact to the existing map functionality due to this change.
* Changed:
+ The following supplier cases types have been renamed:
- "Supplier onboarding" renamed to "Onboard new supplier".
- "Request or issue" renamed to "Supplier support request".
- "Other" renamed to "General inquiry".
- "Update banking details" renamed to "Banking information change request".
- "Update supplier profile" renamed to "Supplier information change request".
- "Elevate or restrict access" renamed to "Account access request".
- "Risk assessment" renamed to "Conduct a risk assessment".
- "Tiering assessment" renamed to "Conduct a tiering risk assessment".
+ The following new supplier cases type has been introduced:
- Enroll a new supplier user
#### Version 2.3.4 - August 2023
* New: The new landing page for the Supplier Manager Workspace provides a more efficient way for you to view and work on your supplier cases and tasks, see your work summary at a glance, and easily manage your
suppliers.
* Fixed:
+ Supplier case records and forms: Minor fixes and UX improvements.
+ Supplier task records and forms: Minor fixes and UX improvements.
+ Supplier onboarding playbook: Minor fixes for UI issues and usability-related improvements.
#### Version 2.2.0 - May 2023
* New: The Advanced Work Assignment (AWA) for Supplier Lifecycle Operations feature enables you to automatically assign work items to agents based on availability and capacity. Using this feature, a supplier fulfiller
can accept an incoming chat request from the Supplier Manager Workspace Inbox to start a chat session and directly interact with a supplier contact.
* Changed:
+ Renamed this application to Supplier Lifecycle Operations. This application was formerly named Supplier Lifecycle Management.
+ Renamed the Supplier Management Workspace to Supplier Manager Workspace.
+ Onboarding playbook.
#### Version 2.0.0 - February 2023
* New
+ Email composer with quick messages and response templates to better facilitate conversations between supplier managers and suppliers. Supplier managers can now directly send emails using predefined templates
from a supplier case or task in the Supplier Management Workspace.
+ The Supplier Lifecyle Management application (com.snc.sn\_supplier\_mgmt) now has a dependency on the Supplier Common (com.snc.sn\_slm) application, which is automatically installed when you install the Supplier
Lifecycle Management application.
* Changed
+ The following roles, which were earlier a part of the Supplier Lifecycle Management application, have been renamed and moved to the new Supplier Common application:
- Supplier Administrator (sn\_slm.admin)
- Supplier Contact (sn\_slm.contact)
- Supplier Fulfiller (sn\_slm.fulfiller)
- Supplier Manager (sn\_slm.manager)
- Supplier Owner (sn\_slm.owner)
+ The following tables, which were earlier a part of the Supplier Lifecycle Management application, have been renamed and moved to the new Supplier Common (com.snc.sn\_slm) application plugin so that they can be
commonly used and extended by other products.
- Supplier Product Code (sn\_slm\_code\_m2m\_supplier)
- Supplier Document Type (sn\_slm\_document\_type)
- Supplier Document References (sn\_slm\_document\_references)
- Product Code (sn\_slm\_product\_code)
- Supplier Case (sn\_slm\_case)
- Supplier Email Domain (sn\_slm\_email\_domain)
- Supplier Task (sn\_slm\_task )
- Supplier Location (sn\_slm\_m2m\_location)
- Supplier Document Configuration (sn\_slm\_document\_config)
+ The Supplier Payment Information [sn\_supplier\_payment] table, which stores the bank account records of the suppliers, has been moved to Finance Common Architecture (com.sn\_fin) application and has been renamed
as sn\_fin\_supplier\_payment.
#### Version 1.5.1 - December 2022
Minor fixes.
#### Version 1.5.0 - November 2022
* New:
+ Supplier owners can do the following:
- Remove supplier contacts and delegate their tasks before removing the contacts.
- Elevate or restrict access to supplier contacts.
+ In the Supplier Management Workspace, added the Supplier Information tab that shows a 360-degree view of suppliers and contacts for a supplier case record. The Supplier Information tab shows details about the
supplier and the supplier contact, a summary of all the open and overdue cases, and a list of all the cases by their priority.
+ Supplier overview and Supplier contacts contextual side panels that display information about suppliers and supplier contacts, respectively, in the supplier case details and supplier case record pages. This
allows you to quickly view supplier information without navigating away from these pages.
+ Supplier administrators can create supplier document configurations to create automated tasks that enable suppliers to upload prerequisite documents.
* Changed: In the Supplier Management Workspace, if a supplier has more than 5 contacts, the Supplier Contacts widget displays links that show a list of contacts that have been registered and a list of supplier cases
for contacts that are pending registration. This widget also shows an Admin label next to the contact's name, which indicates that the contact is a primary contact.
#### Version 1.4.1 - September 2022
* Fixed:
+ Minor fixes and changes
#### Version 1.4.0 - August 2022
* New
+ Improve supplier data quality by allowing suppliers to manage their own information
+ Speed up issue resolution by allowing suppliers to collaborate directly with the business
+ Vastly improve supplier onboarding time with structured playbooks
+ Centralize supplier information and provide powerful tools for managing the entire lifecycle of suppliers
+ Manage supplier networks to address issues at scale
+ Orchestrate complex, cross-functional workflows to increase productivity
+ Integrate with external data sources and aggregators for a 360-degree view of suppliers that facilitates data-driven decision-making
+ Evaluate supplier performance and mitigate risk
#### Version 1.3.0 - May 2022
With ServiceNow Supplier Lifecycle Management, you can effectively collaborate with suppliers, manage supplier relationships, monitor risk, compliance, and performance across the supplier life cycle.
* Supplier Data Management: Manage supplier data, contacts, performance, and plans to boost productivity of teams who engage with suppliers.
* Supplier Collaboration Portal: Resolve supplier inquiries and requests using services that orchestrate complex, cross-functional workflows, thus increasing team productivity and mitigating business risk.
* Supplier Management Workspace
+ Detect issues quickly and take action to resolve conflicts before they impact the business.
+ Compare suppliers and establish corrective action plans for poor performers.
* Supplier Onboarding
+ Standard way to orchestrate onboarding activities across procurement, finance, legal, IT and more.
+ Automate supplier activation across disparate systems.
+ Consolidate documentation with process to drive ongoing updates and compliance across your supplier network.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-payment-optimization.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supplier-payment-optimization.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-slm-supplier-payment-optimization.html | Supplier Payment Optimization release notes | Version history for the Supplier Payment Optimization application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Supplier Lifecycle Operations release notes"
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<h1 class="title topictitle1" id="title_store-rn-slm-supplier-payment-optimization">Supplier Payment Optimization release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Supplier Payment Optimization application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-slm-supplier-payment-optimization__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d369667e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - August 2025</dt>
<dd class="dd">Provide insights on the potential savings and rebates that can be achieved by paying suppliers using a credit card.</dd>
</dl>
</section>
</div>
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} | # Supplier Payment Optimization release notes
Version history for the Supplier Payment Optimization application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
Provide insights on the potential savings and rebates that can be achieved by paying suppliers using a credit card.
| ---
title: Supplier Payment Optimization release notes
description: Version history for the Supplier Payment Optimization application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Supplier Lifecycle Operations release notes
---
# Supplier Payment Optimization release notes
Version history for the Supplier Payment Optimization application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
Provide insights on the potential savings and rebates that can be achieved by paying suppliers using a credit card.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supply-chain-common.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supply-chain-common.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-slm-supply-chain-common.html | Supply Chain Common release notes | Version history for the Supply Chain Common on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Supplier Lifecycle Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supply-chain-common.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supply-chain-common.html"><body id="store-rn-slm-supply-chain-common"><main role="main"><article role="article" class="dita" id="store-rn-slm-supply-chain-common" aria-labelledby="title_store-rn-slm-supply-chain-common">
<h1 class="title topictitle1" id="title_store-rn-slm-supply-chain-common">Supply Chain Common release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Supply Chain Common on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-slm-supply-chain-common__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
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website.</span></div></div>
</section>
<section class="section"><h2 id="d299879e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 0.2.0 - February 2023</dt>
<dd class="dd"><p class="p">Supply Chain Common provides a common data model and capabilities shared by Supply Chain Exception Management applications.</p></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supply-chain-common.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supply-chain-common.html\"><body id=\"store-rn-slm-supply-chain-common\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-slm-supply-chain-common\" aria-labelledby=\"title_store-rn-slm-supply-chain-common\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-slm-supply-chain-common\">Supply Chain Common release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Supply Chain Common on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-slm-supply-chain-common__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d299879e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n \n <dt class=\"dt dlterm\">Version 0.2.0 - February 2023</dt>\n <dd class=\"dd\"><p class=\"p\">Supply Chain Common provides a common data model and capabilities shared by Supply Chain Exception Management applications.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Supply Chain Common release notes
Version history for the Supply Chain Common on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 0.2.0 - February 2023
Supply Chain Common provides a common data model and capabilities shared by Supply Chain Exception Management applications.
| ---
title: Supply Chain Common release notes
description: Version history for the Supply Chain Common on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Supplier Lifecycle Operations release notes
---
# Supply Chain Common release notes
Version history for the Supply Chain Common on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 0.2.0 - February 2023
Supply Chain Common provides a common data model and capabilities shared by Supply Chain Exception Management applications.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-craft.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-craft.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-craft.html | Craft.io integration for Supplier Lifecycle Operations release notes | Version history for the Craft.io integration for Supplier Lifecycle Operations on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Supplier Lifecycle Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-craft.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-craft.html"><body id="store-rn-slm-supply-chain-integration-craft"><main role="main"><article role="article" class="dita" id="store-rn-slm-supply-chain-integration-craft" aria-labelledby="title_store-rn-slm-supply-chain-integration-craft">
<h1 class="title topictitle1" id="title_store-rn-slm-supply-chain-integration-craft">Craft.io integration for Supplier Lifecycle Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Craft.io integration for Supplier Lifecycle Operations on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-slm-supply-chain-integration-craft__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d566079e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.0 - August 2025</dt>
<dd class="dd">Fixed: Minor fixes.</dd>
<dt class="dt dlterm">Version 2.5.0 - February 2025</dt>
<dd class="dd" id="store-rn-slm-supply-chain-integration-craft__latest-store-rn-slm-supply-chain-integration-craft">Fixed: Minor fixes.</dd>
<dt class="dt dlterm">Version 2.4.5 - December 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.4.0 - November 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.3.3 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.3.0 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.2.0 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.0 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.8.0 - August 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.7.0 - May 2023</dt>
<dd class="dd">Changed: Renamed this application to Craft.io Integration for Supplier Lifecycle Operations. This application was formerly named Supply Chain Integration with Craft.</dd>
<dt class="dt dlterm">Version 1.5.0 - November 2022</dt>
<dd class="dd">Changed: Supports the latest version of the Supplier Lifecycle Management application (v1.5.0).</dd>
<dt class="dt dlterm">Version 1.4.1 - September 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-slm-supply-chain-integration-craft__ul_nkk_zxm_q5b">
<li class="li">Fixed: <ul class="ul" id="store-rn-slm-supply-chain-integration-craft__ul_okk_zxm_q5b">
<li class="li">Minor fixes and changes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - August 2022</dt>
<dd class="dd">Craft is a supplier intelligence platform that offers most up-to-date, validated, and comprehensive information about any supplier you are working with.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-craft.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-craft.html\"><body id=\"store-rn-slm-supply-chain-integration-craft\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-slm-supply-chain-integration-craft\" aria-labelledby=\"title_store-rn-slm-supply-chain-integration-craft\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-slm-supply-chain-integration-craft\">Craft.io integration for Supplier Lifecycle Operations release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Craft.io integration for Supplier Lifecycle Operations on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-slm-supply-chain-integration-craft__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d566079e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2025</dt>\n <dd class=\"dd\">Fixed: Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-slm-supply-chain-integration-craft__latest-store-rn-slm-supply-chain-integration-craft\">Fixed: Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.5 - December 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - November 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.3 - August 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - May 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - November 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - August 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - May 2023</dt>\n <dd class=\"dd\">Changed: Renamed this application to Craft.io Integration for Supplier Lifecycle Operations. This application was formerly named Supply Chain Integration with Craft.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - November 2022</dt>\n <dd class=\"dd\">Changed: Supports the latest version of the Supplier Lifecycle Management application (v1.5.0).</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.1 - September 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-slm-supply-chain-integration-craft__ul_nkk_zxm_q5b\">\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-slm-supply-chain-integration-craft__ul_okk_zxm_q5b\">\n <li class=\"li\">Minor fixes and changes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - August 2022</dt>\n <dd class=\"dd\">Craft is a supplier intelligence platform that offers most up-to-date, validated, and comprehensive information about any supplier you are working with.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Craft.io integration for Supplier Lifecycle Operations release notes
Version history for the Craft.io integration for Supplier Lifecycle Operations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.0 - August 2025
Fixed: Minor fixes.
#### Version 2.5.0 - February 2025
Fixed: Minor fixes.
#### Version 2.4.5 - December 2024
Minor fixes.
#### Version 2.4.0 - November 2024
Minor fixes.
#### Version 2.3.3 - August 2024
Minor fixes.
#### Version 2.3.0 - May 2024
Minor fixes.
#### Version 2.2.0 - February 2024
Minor fixes.
#### Version 2.0.0 - November 2023
Minor fixes.
#### Version 1.8.0 - August 2023
Minor fixes.
#### Version 1.7.0 - May 2023
Changed: Renamed this application to Craft.io Integration for Supplier Lifecycle Operations. This application was formerly named Supply Chain Integration with Craft.
#### Version 1.5.0 - November 2022
Changed: Supports the latest version of the Supplier Lifecycle Management application (v1.5.0).
#### Version 1.4.1 - September 2022
* Fixed:
+ Minor fixes and changes
#### Version 1.4.0 - August 2022
Craft is a supplier intelligence platform that offers most up-to-date, validated, and comprehensive information about any supplier you are working with.
| ---
title: Craft.io integration for Supplier Lifecycle Operations release notes
description: Version history for the Craft.io integration for Supplier Lifecycle Operations
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Supplier Lifecycle Operations release notes
---
# Craft.io integration for Supplier Lifecycle Operations release notes
Version history for the Craft.io integration for Supplier Lifecycle Operations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.0 - August 2025
Fixed: Minor fixes.
#### Version 2.5.0 - February 2025
Fixed: Minor fixes.
#### Version 2.4.5 - December 2024
Minor fixes.
#### Version 2.4.0 - November 2024
Minor fixes.
#### Version 2.3.3 - August 2024
Minor fixes.
#### Version 2.3.0 - May 2024
Minor fixes.
#### Version 2.2.0 - February 2024
Minor fixes.
#### Version 2.0.0 - November 2023
Minor fixes.
#### Version 1.8.0 - August 2023
Minor fixes.
#### Version 1.7.0 - May 2023
Changed: Renamed this application to Craft.io Integration for Supplier Lifecycle Operations. This application was formerly named Supply Chain Integration with Craft.
#### Version 1.5.0 - November 2022
Changed: Supports the latest version of the Supplier Lifecycle Management application (v1.5.0).
#### Version 1.4.1 - September 2022
* Fixed:
+ Minor fixes and changes
#### Version 1.4.0 - August 2022
Craft is a supplier intelligence platform that offers most up-to-date, validated, and comprehensive information about any supplier you are working with.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-news.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-news.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-news.html | News integration for Supplier Lifecycle Operations release notes | Version history for the News integration for Supplier Lifecycle Operations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Supplier Lifecycle Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-news.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-slm-supply-chain-integration-news.html"><body id="store-rn-slm-supply-chain-integration-news"><main role="main"><article role="article" class="dita" id="store-rn-slm-supply-chain-integration-news" aria-labelledby="title_store-rn-slm-supply-chain-integration-news">
<h1 class="title topictitle1" id="title_store-rn-slm-supply-chain-integration-news">News integration for Supplier Lifecycle Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the News integration for Supplier Lifecycle Operations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-slm-supply-chain-integration-news__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d621527e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.0 - August 2025</dt>
<dd class="dd">Fixed: Minor fixes.</dd>
<dt class="dt dlterm">Version 2.5.0 - February 2025</dt>
<dd class="dd" id="store-rn-slm-supply-chain-integration-news__latest-store-rn-slm-supply-chain-integration-news">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.4.5 - December 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.4.0 - November 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.3.4 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.3.0 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.2.0 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.0 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.8.0 - August 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.7.0 - May 2023</dt>
<dd class="dd">Changed: Renamed this application to News Integration for Supplier Lifecycle Operations. This application was formerly named Supply Chain Integration with News.</dd>
<dt class="dt dlterm">Version 1.5.0 - November 2022</dt>
<dd class="dd">
<p class="p">Changed: Supports the latest version of the Supplier Lifecycle Management application (v1.5.0).</p>
</dd>
<dt class="dt dlterm">Version 1.0.1 - September 2022</dt>
<dd class="dd">Minor fixes and changes.</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2022</dt>
<dd class="dd">Fetch recent news and articles into the supplier record to enable stakeholders to make data-informed decisions in their day-to-day operations.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # News integration for Supplier Lifecycle Operations release notes
Version history for the News integration for Supplier Lifecycle Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.0 - August 2025
Fixed: Minor fixes.
#### Version 2.5.0 - February 2025
Minor fixes.
#### Version 2.4.5 - December 2024
Minor fixes.
#### Version 2.4.0 - November 2024
Minor fixes.
#### Version 2.3.4 - August 2024
Minor fixes.
#### Version 2.3.0 - May 2024
Minor fixes.
#### Version 2.2.0 - February 2024
Minor fixes.
#### Version 2.0.0 - November 2023
Minor fixes.
#### Version 1.8.0 - August 2023
Minor fixes.
#### Version 1.7.0 - May 2023
Changed: Renamed this application to News Integration for Supplier Lifecycle Operations. This application was formerly named Supply Chain Integration with News.
#### Version 1.5.0 - November 2022
Changed: Supports the latest version of the Supplier Lifecycle Management application (v1.5.0).
#### Version 1.0.1 - September 2022
Minor fixes and changes.
#### Version 1.0.0 - August 2022
Fetch recent news and articles into the supplier record to enable stakeholders to make data-informed decisions in their day-to-day operations.
| ---
title: News integration for Supplier Lifecycle Operations release notes
description: Version history for the News integration for Supplier Lifecycle Operations
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
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- ServiceNow Store - Supplier Lifecycle Operations release notes
---
# News integration for Supplier Lifecycle Operations release notes
Version history for the News integration for Supplier Lifecycle Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.0 - August 2025
Fixed: Minor fixes.
#### Version 2.5.0 - February 2025
Minor fixes.
#### Version 2.4.5 - December 2024
Minor fixes.
#### Version 2.4.0 - November 2024
Minor fixes.
#### Version 2.3.4 - August 2024
Minor fixes.
#### Version 2.3.0 - May 2024
Minor fixes.
#### Version 2.2.0 - February 2024
Minor fixes.
#### Version 2.0.0 - November 2023
Minor fixes.
#### Version 1.8.0 - August 2023
Minor fixes.
#### Version 1.7.0 - May 2023
Changed: Renamed this application to News Integration for Supplier Lifecycle Operations. This application was formerly named Supply Chain Integration with News.
#### Version 1.5.0 - November 2022
Changed: Supports the latest version of the Supplier Lifecycle Management application (v1.5.0).
#### Version 1.0.1 - September 2022
Minor fixes and changes.
#### Version 1.0.0 - August 2022
Fetch recent news and articles into the supplier record to enable stakeholders to make data-informed decisions in their day-to-day operations.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/enterprise-architecture/store-rn-enterprise-architecture-highlights.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/enterprise-architecture/store-rn-enterprise-architecture-highlights.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/enterprise-architecture/store-rn-enterprise-architecture-highlights.html | ServiceNow Store - Enterprise Architecture release notes | The ServiceNow Store contains Enterprise Architecture applications. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/enterprise-architecture/store-rn-enterprise-architecture-highlights.html" id="bundle:store-release-notes/enus/release-notes/store/enterprise-architecture/store-rn-enterprise-architecture-highlights.html"><body id="store-rn-enterprise-architecture-highlights"><main role="main"><article role="article" class="dita" id="store-rn-enterprise-architecture-highlights" aria-labelledby="title_store-rn-enterprise-architecture-highlights">
<h1 class="title topictitle1" id="title_store-rn-enterprise-architecture-highlights"><span class="ph">ServiceNow Store</span> - <span class="ph">Enterprise Architecture</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">Enterprise Architecture</span> applications.</p>
<section class="section" id="store-rn-enterprise-architecture-highlights__section_jjt_rjh_hvb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/business-management/store-itbm-rn-apm-digital-integration-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/business-management/store-itbm-rn-apm-digital-integration-mgmt.html">Application Portfolio Management Digital Integration Management release notes</a><p class="shortdesc">Version history for the Application Portfolio Management Digital Integration Management on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/business-management/store-itbm-rn-apm-integration-policy-compliance.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/business-management/store-itbm-rn-apm-integration-policy-compliance.html">Application Portfolio Management integration with Policy and Compliance release notes</a><p class="shortdesc">Version history for the IT Business Management Application Portfolio Management integration with Policy and Compliance on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/business-management/store-itbm-rn-apm-integration-risk-management.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/business-management/store-itbm-rn-apm-integration-risk-management.html">Application Portfolio Management integration with Risk Management release notes</a><p class="shortdesc">Version history for the IT Business Management Application Portfolio Management integration with Risk Management on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/business-management/store-itbm-rn-enterprise-architecture-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/business-management/store-itbm-rn-enterprise-architecture-workspace.html">Enterprise Architecture Workspace release notes</a><p class="shortdesc">Version history for the Enterprise Architecture Workspace on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/business-management/store-itbm-rn-enterprise-modeling-common.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/business-management/store-itbm-rn-enterprise-modeling-common.html">Enterprise Modeling Common release notes</a><p class="shortdesc">Version history for the Enterprise Modeling Common application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/business-management/store-itbm-rn-enterprise-modeling-viz.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/business-management/store-itbm-rn-enterprise-modeling-viz.html">Enterprise Modeling and Visualization release notes</a><p class="shortdesc">Version history for the Enterprise Modeling and Visualization application on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/enterprise-architecture/store-rn-enterprise-architecture-highlights.html\" id=\"bundle:store-release-notes/enus/release-notes/store/enterprise-architecture/store-rn-enterprise-architecture-highlights.html\"><body id=\"store-rn-enterprise-architecture-highlights\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-enterprise-architecture-highlights\" aria-labelledby=\"title_store-rn-enterprise-architecture-highlights\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-enterprise-architecture-highlights\"><span class=\"ph\">ServiceNow Store</span> - <span class=\"ph\">Enterprise Architecture</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains <span class=\"ph\">Enterprise Architecture</span> applications.</p>\n <section class=\"section\" id=\"store-rn-enterprise-architecture-highlights__section_jjt_rjh_hvb\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/business-management/store-itbm-rn-apm-digital-integration-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/business-management/store-itbm-rn-apm-digital-integration-mgmt.html\">Application Portfolio Management Digital Integration Management release notes</a><p class=\"shortdesc\">Version history for the Application Portfolio Management Digital Integration Management on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/business-management/store-itbm-rn-apm-integration-policy-compliance.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/business-management/store-itbm-rn-apm-integration-policy-compliance.html\">Application Portfolio Management integration with Policy and Compliance release notes</a><p class=\"shortdesc\">Version history for the IT Business Management Application Portfolio Management integration with Policy and Compliance on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/business-management/store-itbm-rn-apm-integration-risk-management.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/business-management/store-itbm-rn-apm-integration-risk-management.html\">Application Portfolio Management integration with Risk Management release notes</a><p class=\"shortdesc\">Version history for the IT Business Management Application Portfolio Management integration with Risk Management on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/business-management/store-itbm-rn-enterprise-architecture-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/business-management/store-itbm-rn-enterprise-architecture-workspace.html\">Enterprise Architecture Workspace release notes</a><p class=\"shortdesc\">Version history for the Enterprise Architecture Workspace on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/business-management/store-itbm-rn-enterprise-modeling-common.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/business-management/store-itbm-rn-enterprise-modeling-common.html\">Enterprise Modeling Common release notes</a><p class=\"shortdesc\">Version history for the Enterprise Modeling Common application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/business-management/store-itbm-rn-enterprise-modeling-viz.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/business-management/store-itbm-rn-enterprise-modeling-viz.html\">Enterprise Modeling and Visualization release notes</a><p class=\"shortdesc\">Version history for the Enterprise Modeling and Visualization application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Store - Enterprise Architecture release notes
The ServiceNow Store contains Enterprise Architecture applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - Enterprise Architecture release notes
description: The ServiceNow Store contains Enterprise Architecture applications.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - Enterprise Architecture release notes
The ServiceNow Store contains Enterprise Architecture applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-concur-esg-integration.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-concur-esg-integration.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-concur-esg-integration.html | Concur ESG integration release notes | Version history for the on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Environmental, Social, and Governance Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-concur-esg-integration.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-concur-esg-integration.html"><body id="store-rn-esg-concur-esg-integration"><main role="main"><article role="article" class="dita" id="store-rn-esg-concur-esg-integration" aria-labelledby="title_store-rn-esg-concur-esg-integration">
<h1 class="title topictitle1" id="title_store-rn-esg-concur-esg-integration">Concur ESG integration release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esg-concur-esg-integration__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d315916e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.0 - August 2025</dt>
<dd class="dd">Changed: Refreshed demo data to better align with current feature capabilities and use case scenarios.</dd>
<dt class="dt dlterm">Version 20.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-esg-concur-esg-integration__latest-store-rn-esg-concur-esg-integration">Fixed: Important security fixes.</dd>
<dt class="dt dlterm">Version 19.1.0 - November 2024</dt>
<dd class="dd">Fixed: This release contains important security fixes.</dd>
<dt class="dt dlterm">Version 16.0.2 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Ability to configure connection and inbound webhook details to enable the integration</li>
<li class="li">Activate the metric definitions for collecting travel details to calculate emissions</li>
<li class="li">Ability to stage the incoming trip detail and process the entity and metric data</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Concur ESG integration release notes
Version history for the on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.0 - August 2025
Changed: Refreshed demo data to better align with current feature capabilities and use case scenarios.
#### Version 20.1.0 - May 2025
Fixed: Important security fixes.
#### Version 19.1.0 - November 2024
Fixed: This release contains important security fixes.
#### Version 16.0.2 - May 2023
* New:
+ Ability to configure connection and inbound webhook details to enable the integration
+ Activate the metric definitions for collecting travel details to calculate emissions
+ Ability to stage the incoming trip detail and process the entity and metric data
| ---
title: Concur ESG integration release notes
description: Version history for the on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Environmental, Social, and Governance Management release notes
---
# Concur ESG integration release notes
Version history for the on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.0 - August 2025
Changed: Refreshed demo data to better align with current feature capabilities and use case scenarios.
#### Version 20.1.0 - May 2025
Fixed: Important security fixes.
#### Version 19.1.0 - November 2024
Fixed: This release contains important security fixes.
#### Version 16.0.2 - May 2023
* New:
+ Ability to configure connection and inbound webhook details to enable the integration
+ Activate the metric definitions for collecting travel details to calculate emissions
+ Ability to stage the incoming trip detail and process the entity and metric data
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-content-accelerator.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-content-accelerator.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-content-accelerator.html | Environmental, Social, and Governance (ESG) Content Accelerator release notes | Version history for the Environmental, Social, and Governance (ESG) Content Accelerator on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Environmental, Social, and Governance Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-content-accelerator.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-content-accelerator.html"><body id="store-rn-esg-content-accelerator"><main role="main"><article role="article" class="dita" id="store-rn-esg-content-accelerator" aria-labelledby="title_store-rn-esg-content-accelerator">
<h1 class="title topictitle1" id="title_store-rn-esg-content-accelerator">Environmental, Social, and Governance (ESG) Content Accelerator release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Environmental, Social, and Governance (ESG) Content Accelerator on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esg-content-accelerator__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d267673e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Important security updates</li>
<li class="li">Accessibility issues on the Citation and Metric Definition selection page.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.0.2 - April 2025</dt>
<dd class="dd" id="store-rn-esg-content-accelerator__latest-store-rn-esg-content-accelerator"><ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Expanded Framework Support: Added the Corporate Sustainability Due Diligence Directive (CSDDD) framework, including citations and metric definitions.</li>
<li class="li">Emission factor update: Incorporated latest eGRID emission factor content (2025 release)</li>
</ul></li>
<li class="li">Changed <ul class="ul">
<li class="li">GRI Standards Updated: Content refreshed to reflect the latest Global Reporting Initiative (GRI) standards.</li>
<li class="li">SASB Enhancements: Metric definitions added for the Technology & Communications - Software & IT Services industry, aligned with the latest SASB standards</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.0.0 - February 2025</dt>
<dd class="dd">Changed: Updated disclaimer for GRI standards framework.</dd>
<dt class="dt dlterm">Version 19.1.0 - September 2024</dt>
<dd class="dd">New: The ESG content accelerator has been updated to include ISSB frameworks and metric definitions, in addition to the already available GRI, SASB, TCFD, UNSDGs, SustainableIT, and
ESRS(CSRD) frameworks content.</dd>
<dt class="dt dlterm">Version 19.0.4 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Use the emission factors content in the ESG content accelerator. <ul class="ul">
<li class="li">Use the ESG content accelerator to automatically obtain the emission factors that are published by the standard sources. Emission factors are coefficients that quantify the emissions produced per unit of activity,
material, or energy consumption. They're crucial for calculating the amount of greenhouse gases (GHGs) or pollutants emitted into the atmosphere based on various activities.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 18.0.1 - March 2024</dt>
<dd class="dd">New: A complete set of citations and metric definitions are provided for the SustainableIT and ESRS frameworks.</dd>
<dt class="dt dlterm">Version 17.0.1 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed <ul class="ul">
<li class="li">Button alignment on the framework selection page is resolved for Windows machine</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 16.0.3 - May 2023</dt>
<dd class="dd">
<p class="p">The ESG content accelerator offers ESG frameworks such as authority documents and citations and provides the related metric definitions. This enables the customers to expedite their ESG regulatory compliance journey and put
them at the forefront of the regulatory compliance landscape.</p>
</dd>
</dl>
</section>
</div>
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Emission factors are coefficients that quantify the emissions produced per unit of activity,\n material, or energy consumption. 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} | # Environmental, Social, and Governance (ESG) Content Accelerator release notes
Version history for the Environmental, Social, and Governance (ESG) Content Accelerator on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.0 - August 2025
* Fixed:
+ Important security updates
+ Accessibility issues on the Citation and Metric Definition selection page.
#### Version 20.0.2 - April 2025
* New
+ Expanded Framework Support: Added the Corporate Sustainability Due Diligence Directive (CSDDD) framework, including citations and metric definitions.
+ Emission factor update: Incorporated latest eGRID emission factor content (2025 release)
* Changed
+ GRI Standards Updated: Content refreshed to reflect the latest Global Reporting Initiative (GRI) standards.
+ SASB Enhancements: Metric definitions added for the Technology & Communications - Software & IT Services industry, aligned with the latest SASB standards
#### Version 20.0.0 - February 2025
Changed: Updated disclaimer for GRI standards framework.
#### Version 19.1.0 - September 2024
New: The ESG content accelerator has been updated to include ISSB frameworks and metric definitions, in addition to the already available GRI, SASB, TCFD, UNSDGs, SustainableIT, and
ESRS(CSRD) frameworks content.
#### Version 19.0.4 - August 2024
* New:
+ Use the emission factors content in the ESG content accelerator.
- Use the ESG content accelerator to automatically obtain the emission factors that are published by the standard sources. Emission factors are coefficients that quantify the emissions produced per unit of activity,
material, or energy consumption. They're crucial for calculating the amount of greenhouse gases (GHGs) or pollutants emitted into the atmosphere based on various activities.
#### Version 18.0.1 - March 2024
New: A complete set of citations and metric definitions are provided for the SustainableIT and ESRS frameworks.
#### Version 17.0.1 - August 2023
* Fixed
+ Button alignment on the framework selection page is resolved for Windows machine
#### Version 16.0.3 - May 2023
The ESG content accelerator offers ESG frameworks such as authority documents and citations and provides the related metric definitions. This enables the customers to expedite their ESG regulatory compliance journey and put
them at the forefront of the regulatory compliance landscape.
| ---
title: Environmental, Social, and Governance (ESG) Content Accelerator release notes
description: Version history for the Environmental, Social, and Governance (ESG) Content
Accelerator on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Environmental, Social, and Governance Management release notes
---
# Environmental, Social, and Governance (ESG) Content Accelerator release notes
Version history for the Environmental, Social, and Governance (ESG) Content Accelerator on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.0 - August 2025
* Fixed:
+ Important security updates
+ Accessibility issues on the Citation and Metric Definition selection page.
#### Version 20.0.2 - April 2025
* New
+ Expanded Framework Support: Added the Corporate Sustainability Due Diligence Directive (CSDDD) framework, including citations and metric definitions.
+ Emission factor update: Incorporated latest eGRID emission factor content (2025 release)
* Changed
+ GRI Standards Updated: Content refreshed to reflect the latest Global Reporting Initiative (GRI) standards.
+ SASB Enhancements: Metric definitions added for the Technology & Communications - Software & IT Services industry, aligned with the latest SASB standards
#### Version 20.0.0 - February 2025
Changed: Updated disclaimer for GRI standards framework.
#### Version 19.1.0 - September 2024
New: The ESG content accelerator has been updated to include ISSB frameworks and metric definitions, in addition to the already available GRI, SASB, TCFD, UNSDGs, SustainableIT, and
ESRS(CSRD) frameworks content.
#### Version 19.0.4 - August 2024
* New:
+ Use the emission factors content in the ESG content accelerator.
- Use the ESG content accelerator to automatically obtain the emission factors that are published by the standard sources. Emission factors are coefficients that quantify the emissions produced per unit of activity,
material, or energy consumption. They're crucial for calculating the amount of greenhouse gases (GHGs) or pollutants emitted into the atmosphere based on various activities.
#### Version 18.0.1 - March 2024
New: A complete set of citations and metric definitions are provided for the SustainableIT and ESRS frameworks.
#### Version 17.0.1 - August 2023
* Fixed
+ Button alignment on the framework selection page is resolved for Windows machine
#### Version 16.0.3 - May 2023
The ESG content accelerator offers ESG frameworks such as authority documents and citations and provides the related metric definitions. This enables the customers to expedite their ESG regulatory compliance journey and put
them at the forefront of the regulatory compliance landscape.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-env-social-gov-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-env-social-gov-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-env-social-gov-mgmt.html | Environmental, Social, and Governance Management release notes | Version history for the Environmental, Social, and Governance Management Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Environmental, Social, and Governance Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-env-social-gov-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-env-social-gov-mgmt.html"><body id="store-rn-esg-env-social-gov-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-esg-env-social-gov-mgmt" aria-labelledby="title_store-rn-esg-env-social-gov-mgmt">
<h1 class="title topictitle1" id="title_store-rn-esg-env-social-gov-mgmt"><span class="ph">Environmental, Social, and Governance Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Environmental, Social, and Governance Management</span> Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esg-env-social-gov-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d166570e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 19.1.5 - November 2024</dt>
<dd class="dd" id="store-rn-esg-env-social-gov-mgmt__latest-store-rn-esg-env-social-gov-mgmt">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-esg-env-social-gov-mgmt__ul_ufb_nw2_bdc">
<li class="li">Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.</li>
<li class="li">Security fixes.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 18.1.0 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-esg-env-social-gov-mgmt__ul_ij1_cnq_4bc">
<li class="li">Updated dependency of this app to latest version (18.1.1) of GRC: Metrics.</li>
<li class="li">Updated dependency of this app to latest version (18.1.3) of GRC: Common Workspace Elements.</li>
<li class="li">Updated dependency of this app to latest version (18.1.4) of GRC: Policy and Compliance Management.</li>
<li class="li">Updated event mappings of declarative actions with Form controller</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 18.0.3 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Roles updated in the ESG Management application <ul class="ul">
<li class="li">Several roles such as ESG administrator, ESG data owner, and ESG program manager have been updated in the ESG Management.</li>
</ul></li>
<li class="li">Material topic table updated <ul class="ul">
<li class="li">The State field in the sn_esg_material_topic table has been updated to include states for risk assessment. The Review state of a material topic has also been renamed to Approval.</li>
</ul></li>
</ul></li>
<li class="li">Added:<ul class="ul">
<li class="li">The following new tables are added to the application: <ul class="ul">
<li class="li">sn_esg_disclosure_detail</li>
<li class="li">sn_esg_disclosure_related_documents</li>
<li class="li">sn_esg_disclosure_template</li>
<li class="li">sn_esg_m2m_disclosure_metric_data_by_entity</li>
</ul></li>
</ul></li>
<li class="li">Removed:<ul class="ul">
<li class="li">The following tables are deprecated: <ul class="ul">
<li class="li">sn_esg_m2m_risk_goal</li>
<li class="li">sn_esg_m2m_risk_statement_goal</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 17.0.1 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed</li>
<li class="li">
<ul class="ul">
<li class="li">Streamline page creation, simplify maintenance, and minimize the cost of page ownership using the new record page template.</li>
<li class="li">Exposed Metric list view to Reporting Disclosure Manager</li>
<li class="li">Disclosure reporting capability is updated to perform aggregation of data for the period selected</li>
<li class="li">Workspace record pages now extend new record page template which in turn extends standard record page template.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 16.1.2 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Enables disclosure reporting for ESG using Microsoft 365 add-in</li>
</ul></li>
<li class="li">Changes: <ul class="ul">
<li class="li">Authority documents and citations are segregated by functional domain 'Environment, Social, Governance'</li>
<li class="li">The following roles are added to ESG admin <ul class="ul">
<li class="li">report_user</li>
<li class="li">sn_esg_msoff_intg.admin</li>
</ul></li>
<li class="li">The following roles are added to ESG disclosure manager:<ul class="ul">
<li class="li">report_user</li>
<li class="li">sn_esg_msoff_intg.reader</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 16.0.5 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esg-env-social-gov-mgmt__ul_uqw_hh1_jwb">
<li class="li">New:<ul class="ul" id="store-rn-esg-env-social-gov-mgmt__ul_e5c_kh1_jwb">
<li class="li">The following new roles are added on core tables in this application to modularize and grant granular access:<ul class="ul" id="store-rn-esg-env-social-gov-mgmt__ul_xdq_4h1_jwb">
<li class="li">sn_esg.internal_disclosure_manager</li>
<li class="li">sn_esg.internal_manager</li>
<li class="li">sn_esg.internal_admin</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-esg-env-social-gov-mgmt__ul_sj1_lh1_jwb">
<li class="li">The following persona roles are modified to inherit the granular roles added:<ul class="ul" id="store-rn-esg-env-social-gov-mgmt__ul_nwf_xh1_jwb">
<li class="li">Program manager (sn_esg.program_manager )</li>
<li class="li">Data owner (sn_esg.data_owner)</li>
<li class="li">Business user (sn_esg.reader)Reporting Manager(sn_esg.reporting_disclosure_manager)</li>
<li class="li">Admin(sn_esg.admin)</li>
</ul></li>
</ul></li>
<li class="li">Fixed: The translations are included for missing form labels and messages</li>
</ul>
</dd>
<dt class="dt dlterm">Version 15.1.1 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Translation issues</li>
<li class="li">Role configuration on workspace landing pages</li>
</ul></li>
<li class="li">New: ESG admin role introduced</li>
</ul>
</dd>
<dt class="dt dlterm">Version 15.0.2 - August 2022</dt>
<dd class="dd">The ServiceNow ESG Management and Reporting application helps customers manage their ESG programs by providing them with a common platform to track and report goals and performance across the Environmental, Social, and
Governance (ESG) pillars.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-env-social-gov-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-env-social-gov-mgmt.html\"><body id=\"store-rn-esg-env-social-gov-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esg-env-social-gov-mgmt\" aria-labelledby=\"title_store-rn-esg-env-social-gov-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esg-env-social-gov-mgmt\"><span class=\"ph\">Environmental, Social, and Governance Management</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Environmental, Social, and Governance Management</span> Management application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esg-env-social-gov-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d166570e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 19.1.5 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-esg-env-social-gov-mgmt__latest-store-rn-esg-env-social-gov-mgmt\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-esg-env-social-gov-mgmt__ul_ufb_nw2_bdc\">\n <li class=\"li\">Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.</li>\n <li class=\"li\">Security fixes.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.0 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esg-env-social-gov-mgmt__ul_ij1_cnq_4bc\">\n <li class=\"li\">Updated dependency of this app to latest version (18.1.1) of GRC: Metrics.</li>\n <li class=\"li\">Updated dependency of this app to latest version (18.1.3) of GRC: Common Workspace Elements.</li>\n <li class=\"li\">Updated dependency of this app to latest version (18.1.4) of GRC: Policy and Compliance Management.</li>\n <li class=\"li\">Updated event mappings of declarative actions with Form controller</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.3 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Roles updated in the ESG Management application <ul class=\"ul\">\n <li class=\"li\">Several roles such as ESG administrator, ESG data owner, and ESG program manager have been updated in the ESG Management.</li>\n </ul></li>\n <li class=\"li\">Material topic table updated <ul class=\"ul\">\n <li class=\"li\">The State field in the sn_esg_material_topic table has been updated to include states for risk assessment. The Review state of a material topic has also been renamed to Approval.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Added:<ul class=\"ul\">\n <li class=\"li\">The following new tables are added to the application: <ul class=\"ul\">\n <li class=\"li\">sn_esg_disclosure_detail</li>\n <li class=\"li\">sn_esg_disclosure_related_documents</li>\n <li class=\"li\">sn_esg_disclosure_template</li>\n <li class=\"li\">sn_esg_m2m_disclosure_metric_data_by_entity</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\">\n <li class=\"li\">The following tables are deprecated: <ul class=\"ul\">\n <li class=\"li\">sn_esg_m2m_risk_goal</li>\n <li class=\"li\">sn_esg_m2m_risk_statement_goal</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.1 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed</li>\n <li class=\"li\">\n <ul class=\"ul\">\n <li class=\"li\">Streamline page creation, simplify maintenance, and minimize the cost of page ownership using the new record page template.</li>\n <li class=\"li\">Exposed Metric list view to Reporting Disclosure Manager</li>\n <li class=\"li\">Disclosure reporting capability is updated to perform aggregation of data for the period selected</li>\n <li class=\"li\">Workspace record pages now extend new record page template which in turn extends standard record page template.</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 16.1.2 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Enables disclosure reporting for ESG using Microsoft 365 add-in</li>\n </ul></li>\n <li class=\"li\">Changes: <ul class=\"ul\">\n <li class=\"li\">Authority documents and citations are segregated by functional domain 'Environment, Social, Governance'</li>\n <li class=\"li\">The following roles are added to ESG admin <ul class=\"ul\">\n <li class=\"li\">report_user</li>\n <li class=\"li\">sn_esg_msoff_intg.admin</li>\n </ul></li>\n <li class=\"li\">The following roles are added to ESG disclosure manager:<ul class=\"ul\">\n <li class=\"li\">report_user</li>\n <li class=\"li\">sn_esg_msoff_intg.reader</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.5 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-esg-env-social-gov-mgmt__ul_uqw_hh1_jwb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esg-env-social-gov-mgmt__ul_e5c_kh1_jwb\">\n <li class=\"li\">The following new roles are added on core tables in this application to modularize and grant granular access:<ul class=\"ul\" id=\"store-rn-esg-env-social-gov-mgmt__ul_xdq_4h1_jwb\">\n <li class=\"li\">sn_esg.internal_disclosure_manager</li>\n <li class=\"li\">sn_esg.internal_manager</li>\n <li class=\"li\">sn_esg.internal_admin</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-esg-env-social-gov-mgmt__ul_sj1_lh1_jwb\">\n <li class=\"li\">The following persona roles are modified to inherit the granular roles added:<ul class=\"ul\" id=\"store-rn-esg-env-social-gov-mgmt__ul_nwf_xh1_jwb\">\n <li class=\"li\">Program manager (sn_esg.program_manager )</li>\n <li class=\"li\">Data owner (sn_esg.data_owner)</li>\n <li class=\"li\">Business user (sn_esg.reader)Reporting Manager(sn_esg.reporting_disclosure_manager)</li>\n <li class=\"li\">Admin(sn_esg.admin)</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: The translations are included for missing form labels and messages</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 15.1.1 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Translation issues</li>\n <li class=\"li\">Role configuration on workspace landing pages</li>\n </ul></li>\n <li class=\"li\">New: ESG admin role introduced</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.2 - August 2022</dt>\n <dd class=\"dd\">The ServiceNow ESG Management and Reporting application helps customers manage their ESG programs by providing them with a common platform to track and report goals and performance across the Environmental, Social, and\n Governance (ESG) pillars.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Environmental, Social, and Governance Management release notes
Version history for the Environmental, Social, and Governance Management Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.5 - November 2024
* Fixed:
+ Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.
+ Security fixes.
#### Version 18.1.0 - June 2024
* Changed:
+ Updated dependency of this app to latest version (18.1.1) of GRC: Metrics.
+ Updated dependency of this app to latest version (18.1.3) of GRC: Common Workspace Elements.
+ Updated dependency of this app to latest version (18.1.4) of GRC: Policy and Compliance Management.
+ Updated event mappings of declarative actions with Form controller
#### Version 18.0.3 - February 2024
* Changed:
+ Roles updated in the ESG Management application
- Several roles such as ESG administrator, ESG data owner, and ESG program manager have been updated in the ESG Management.
+ Material topic table updated
- The State field in the sn\_esg\_material\_topic table has been updated to include states for risk assessment. The Review state of a material topic has also been renamed to Approval.
* Added:
+ The following new tables are added to the application:
- sn\_esg\_disclosure\_detail
- sn\_esg\_disclosure\_related\_documents
- sn\_esg\_disclosure\_template
- sn\_esg\_m2m\_disclosure\_metric\_data\_by\_entity
* Removed:
+ The following tables are deprecated:
- sn\_esg\_m2m\_risk\_goal
- sn\_esg\_m2m\_risk\_statement\_goal
#### Version 17.0.1 - August 2023
* Changed
* + Streamline page creation, simplify maintenance, and minimize the cost of page ownership using the new record page template.
+ Exposed Metric list view to Reporting Disclosure Manager
+ Disclosure reporting capability is updated to perform aggregation of data for the period selected
+ Workspace record pages now extend new record page template which in turn extends standard record page template.
#### Version 16.1.2 - May 2023
* New:
+ Enables disclosure reporting for ESG using Microsoft 365 add-in
* Changes:
+ Authority documents and citations are segregated by functional domain 'Environment, Social, Governance'
+ The following roles are added to ESG admin
- report\_user
- sn\_esg\_msoff\_intg.admin
+ The following roles are added to ESG disclosure manager:
- report\_user
- sn\_esg\_msoff\_intg.reader
#### Version 16.0.5 - February 2023
* New:
+ The following new roles are added on core tables in this application to modularize and grant granular access:
- sn\_esg.internal\_disclosure\_manager
- sn\_esg.internal\_manager
- sn\_esg.internal\_admin
* Changed:
+ The following persona roles are modified to inherit the granular roles added:
- Program manager (sn\_esg.program\_manager )
- Data owner (sn\_esg.data\_owner)
- Business user (sn\_esg.reader)Reporting Manager(sn\_esg.reporting\_disclosure\_manager)
- Admin(sn\_esg.admin)
* Fixed: The translations are included for missing form labels and messages
#### Version 15.1.1 - November 2022
* Fixed:
+ Translation issues
+ Role configuration on workspace landing pages
* New: ESG admin role introduced
#### Version 15.0.2 - August 2022
The ServiceNow ESG Management and Reporting application helps customers manage their ESG programs by providing them with a common platform to track and report goals and performance across the Environmental, Social, and
Governance (ESG) pillars.
| ---
title: Environmental, Social, and Governance Management release notes
description: Version history for the Environmental, Social, and Governance Management
Management application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Environmental, Social, and Governance Management release notes
---
# Environmental, Social, and Governance Management release notes
Version history for the Environmental, Social, and Governance Management Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.5 - November 2024
* Fixed:
+ Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.
+ Security fixes.
#### Version 18.1.0 - June 2024
* Changed:
+ Updated dependency of this app to latest version (18.1.1) of GRC: Metrics.
+ Updated dependency of this app to latest version (18.1.3) of GRC: Common Workspace Elements.
+ Updated dependency of this app to latest version (18.1.4) of GRC: Policy and Compliance Management.
+ Updated event mappings of declarative actions with Form controller
#### Version 18.0.3 - February 2024
* Changed:
+ Roles updated in the ESG Management application
- Several roles such as ESG administrator, ESG data owner, and ESG program manager have been updated in the ESG Management.
+ Material topic table updated
- The State field in the sn\_esg\_material\_topic table has been updated to include states for risk assessment. The Review state of a material topic has also been renamed to Approval.
* Added:
+ The following new tables are added to the application:
- sn\_esg\_disclosure\_detail
- sn\_esg\_disclosure\_related\_documents
- sn\_esg\_disclosure\_template
- sn\_esg\_m2m\_disclosure\_metric\_data\_by\_entity
* Removed:
+ The following tables are deprecated:
- sn\_esg\_m2m\_risk\_goal
- sn\_esg\_m2m\_risk\_statement\_goal
#### Version 17.0.1 - August 2023
* Changed
* + Streamline page creation, simplify maintenance, and minimize the cost of page ownership using the new record page template.
+ Exposed Metric list view to Reporting Disclosure Manager
+ Disclosure reporting capability is updated to perform aggregation of data for the period selected
+ Workspace record pages now extend new record page template which in turn extends standard record page template.
#### Version 16.1.2 - May 2023
* New:
+ Enables disclosure reporting for ESG using Microsoft 365 add-in
* Changes:
+ Authority documents and citations are segregated by functional domain 'Environment, Social, Governance'
+ The following roles are added to ESG admin
- report\_user
- sn\_esg\_msoff\_intg.admin
+ The following roles are added to ESG disclosure manager:
- report\_user
- sn\_esg\_msoff\_intg.reader
#### Version 16.0.5 - February 2023
* New:
+ The following new roles are added on core tables in this application to modularize and grant granular access:
- sn\_esg.internal\_disclosure\_manager
- sn\_esg.internal\_manager
- sn\_esg.internal\_admin
* Changed:
+ The following persona roles are modified to inherit the granular roles added:
- Program manager (sn\_esg.program\_manager )
- Data owner (sn\_esg.data\_owner)
- Business user (sn\_esg.reader)Reporting Manager(sn\_esg.reporting\_disclosure\_manager)
- Admin(sn\_esg.admin)
* Fixed: The translations are included for missing form labels and messages
#### Version 15.1.1 - November 2022
* Fixed:
+ Translation issues
+ Role configuration on workspace landing pages
* New: ESG admin role introduced
#### Version 15.0.2 - August 2022
The ServiceNow ESG Management and Reporting application helps customers manage their ESG programs by providing them with a common platform to track and report goals and performance across the Environmental, Social, and
Governance (ESG) pillars.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-gri-content-accelerator.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-gri-content-accelerator.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-gri-content-accelerator.html | Global Reporting Initiative (GRI) Content Accelerator for ESG release notes | Version history for the Global Reporting Initiative (GRI) Content Accelerator for ESG application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Environmental, Social, and Governance Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-gri-content-accelerator.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-gri-content-accelerator.html"><body id="store-rn-esg-gri-content-accelerator"><main role="main"><article role="article" class="dita" id="store-rn-esg-gri-content-accelerator" aria-labelledby="title_store-rn-esg-gri-content-accelerator">
<h1 class="title topictitle1" id="title_store-rn-esg-gri-content-accelerator">Global Reporting Initiative (GRI) Content Accelerator for ESG release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Global Reporting Initiative (GRI) Content Accelerator for ESG application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esg-gri-content-accelerator__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d589566e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 16.0.4 - February 2023</dt>
<dd class="dd" id="store-rn-esg-gri-content-accelerator__latest-store-rn-esg-gri-content-accelerator"><ul class="ul" id="store-rn-esg-gri-content-accelerator__ul_a5r_431_jwb">
<li class="li">New: Added content to support GRI 2021 standards.</li>
<li class="li">Removed: Previous contents of GRI 2016 standards.</li>
</ul></dd>
<dt class="dt dlterm">Version 15.1.3 - November 2022</dt>
<dd class="dd"><div class="p">New:<ul class="ul" id="store-rn-esg-gri-content-accelerator__ul_xn4_vj3_hvb">
<li class="li">Aggregates the entity-level data on the calculated metric definitions</li>
<li class="li">Enabled multi-select data tasks to approve metric data tasks</li>
<li class="li">The data owner metric task entry page supports inline editing of qualitative and quantitative metrics</li>
<li class="li">The data task page in the data owner view displays the trend of the last 3 periods and allows addition of URL links</li>
</ul></div></dd>
<dt class="dt dlterm">Version 15.0.4 - August 2022</dt>
<dd class="dd">The GRI Accelerator is designed for use with the ESG Management and Reporting application to enable customers to easily adopt the GRI framework to produce their ESG disclosures.</dd>
</dl>
</section>
</div>
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} | # Global Reporting Initiative (GRI) Content Accelerator for ESG release notes
Version history for the Global Reporting Initiative (GRI) Content Accelerator for ESG application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 16.0.4 - February 2023
* New: Added content to support GRI 2021 standards.
* Removed: Previous contents of GRI 2016 standards.
#### Version 15.1.3 - November 2022
New:
* Aggregates the entity-level data on the calculated metric definitions
* Enabled multi-select data tasks to approve metric data tasks
* The data owner metric task entry page supports inline editing of qualitative and quantitative metrics
* The data task page in the data owner view displays the trend of the last 3 periods and allows addition of URL links
#### Version 15.0.4 - August 2022
The GRI Accelerator is designed for use with the ESG Management and Reporting application to enable customers to easily adopt the GRI framework to produce their ESG disclosures.
| ---
title: Global Reporting Initiative (GRI) Content Accelerator for ESG release notes
description: Version history for the Global Reporting Initiative (GRI) Content Accelerator
for ESG application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Environmental, Social, and Governance Management release notes
---
# Global Reporting Initiative (GRI) Content Accelerator for ESG release notes
Version history for the Global Reporting Initiative (GRI) Content Accelerator for ESG application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 16.0.4 - February 2023
* New: Added content to support GRI 2021 standards.
* Removed: Previous contents of GRI 2016 standards.
#### Version 15.1.3 - November 2022
New:
* Aggregates the entity-level data on the calculated metric definitions
* Enabled multi-select data tasks to approve metric data tasks
* The data owner metric task entry page supports inline editing of qualitative and quantitative metrics
* The data task page in the data owner view displays the trend of the last 3 periods and allows addition of URL links
#### Version 15.0.4 - August 2022
The GRI Accelerator is designed for use with the ESG Management and Reporting application to enable customers to easily adopt the GRI framework to produce their ESG disclosures.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-highlight.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-highlight.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-highlight.html | ServiceNow Store - Environmental, Social, and Governance Management release notes | The ServiceNow Store contains Environmental, Social, and Governance Management applications. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-highlight.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-highlight.html"><body id="store-rn-esg-highlight"><main role="main"><article role="article" class="dita" id="store-rn-esg-highlight" aria-labelledby="title_store-rn-esg-highlight">
<h1 class="title topictitle1" id="title_store-rn-esg-highlight"><span class="ph">ServiceNow Store</span> - <span class="ph">Environmental, Social, and Governance Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">Environmental, Social, and Governance Management</span> applications.</p>
<section class="section" id="store-rn-esg-highlight__section_amz_lmz_35b">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/environmental-social-governance-mgmt/store-rn-esg-concur-esg-integration.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-concur-esg-integration.html">Concur ESG integration release notes</a><p class="shortdesc">Version history for the on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/environmental-social-governance-mgmt/store-rn-esg-content-accelerator.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-content-accelerator.html">Environmental, Social, and Governance (ESG) Content Accelerator release notes</a><p class="shortdesc">Version history for the Environmental, Social, and Governance (ESG) Content Accelerator on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/environmental-social-governance-mgmt/store-rn-esg-env-social-gov-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-env-social-gov-mgmt.html">Environmental, Social, and Governance Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Environmental, Social, and Governance Management</span> Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/environmental-social-governance-mgmt/store-rn-esg-integration-ms365.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-integration-ms365.html">Environmental, Social, and Governance Management integration with Microsoft 365 release notes</a><p class="shortdesc">Version history for the <span class="ph">Environmental, Social, and Governance Management</span> integration with Microsoft 365 application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/environmental-social-governance-mgmt/store-rn-esg-int-dex.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-int-dex.html">ESG integration with DEX release notes</a><p class="shortdesc">Version history for the ESG integration with <span class="ph">DEX</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/environmental-social-governance-mgmt/store-rn-esg-risk-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-risk-mgmt.html">ESG risk management release notes</a><p class="shortdesc">Version history for the <span class="ph">ESG risk management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/environmental-social-governance-mgmt/store-rn-esg-gri-content-accelerator.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-gri-content-accelerator.html">Global Reporting Initiative (GRI) Content Accelerator for ESG release notes</a><p class="shortdesc">Version history for the Global Reporting Initiative (GRI) Content Accelerator for ESG application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/environmental-social-governance-mgmt/store-rn-esg-ms-365-sn-reporting.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-ms-365-sn-reporting.html">Microsoft 365 for ServiceNow Reporting release notes</a><p class="shortdesc">Version history for the <span class="ph">Microsoft 365 for ServiceNow Reporting</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/environmental-social-governance-mgmt/store-rn-esg-scope-3-emissions-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-scope-3-emissions-mgmt.html">Scope 3 emissions management release notes</a><p class="shortdesc">Version history for the Scope 3 emissions management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sasb-content-accelerator.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sasb-content-accelerator.html">Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG release notes</a><p class="shortdesc">Version history for the Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sustainable-it.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sustainable-it.html">Sustainable IT release notes</a><p class="shortdesc">Version history for Sustainable IT on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/environmental-social-governance-mgmt/store-rn-esg-urjanet-esg-integration.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-urjanet-esg-integration.html">Urjanet ESG integration release notes</a><p class="shortdesc">Version history for the Urjanet ESG integration application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/environmental-social-governance-mgmt/store-rn-esg-watershed-integration.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-watershed-integration.html">Watershed integration for ESG release notes</a><p class="shortdesc">Version history for the Watershed integration for ESG application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/environmental-social-governance-mgmt/store-rn-esg-workday-integration.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-workday-integration.html">Workday integration for ESG release notes</a><p class="shortdesc">Version history for the Workday integration for ESG on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-highlight.html\" id=\"bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-highlight.html\"><body id=\"store-rn-esg-highlight\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esg-highlight\" aria-labelledby=\"title_store-rn-esg-highlight\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esg-highlight\"><span class=\"ph\">ServiceNow Store</span> - <span class=\"ph\">Environmental, Social, and Governance Management</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains <span class=\"ph\">Environmental, Social, and Governance Management</span> applications.</p>\n <section class=\"section\" id=\"store-rn-esg-highlight__section_amz_lmz_35b\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/environmental-social-governance-mgmt/store-rn-esg-concur-esg-integration.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-concur-esg-integration.html\">Concur ESG integration release notes</a><p class=\"shortdesc\">Version history for the on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/environmental-social-governance-mgmt/store-rn-esg-content-accelerator.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-content-accelerator.html\">Environmental, Social, and Governance (ESG) Content Accelerator release notes</a><p class=\"shortdesc\">Version history for the Environmental, Social, and Governance (ESG) Content Accelerator on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/environmental-social-governance-mgmt/store-rn-esg-env-social-gov-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-env-social-gov-mgmt.html\">Environmental, Social, and Governance Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Environmental, Social, and Governance Management</span> Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/environmental-social-governance-mgmt/store-rn-esg-integration-ms365.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-integration-ms365.html\">Environmental, Social, and Governance Management integration with Microsoft 365 release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Environmental, Social, and Governance Management</span> integration with Microsoft 365 application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/environmental-social-governance-mgmt/store-rn-esg-int-dex.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-int-dex.html\">ESG integration with DEX release notes</a><p class=\"shortdesc\">Version history for the ESG integration with <span class=\"ph\">DEX</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/environmental-social-governance-mgmt/store-rn-esg-risk-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-risk-mgmt.html\">ESG risk management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ESG risk management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/environmental-social-governance-mgmt/store-rn-esg-gri-content-accelerator.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-gri-content-accelerator.html\">Global Reporting Initiative (GRI) Content Accelerator for ESG release notes</a><p class=\"shortdesc\">Version history for the Global Reporting Initiative (GRI) Content Accelerator for ESG application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/environmental-social-governance-mgmt/store-rn-esg-ms-365-sn-reporting.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-ms-365-sn-reporting.html\">Microsoft 365 for ServiceNow Reporting release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Microsoft 365 for ServiceNow Reporting</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/environmental-social-governance-mgmt/store-rn-esg-scope-3-emissions-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-scope-3-emissions-mgmt.html\">Scope 3 emissions management release notes</a><p class=\"shortdesc\">Version history for the Scope 3 emissions management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sasb-content-accelerator.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sasb-content-accelerator.html\">Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG release notes</a><p class=\"shortdesc\">Version history for the Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sustainable-it.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sustainable-it.html\">Sustainable IT release notes</a><p class=\"shortdesc\">Version history for Sustainable IT on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/environmental-social-governance-mgmt/store-rn-esg-urjanet-esg-integration.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-urjanet-esg-integration.html\">Urjanet ESG integration release notes</a><p class=\"shortdesc\">Version history for the Urjanet ESG integration application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/environmental-social-governance-mgmt/store-rn-esg-watershed-integration.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-watershed-integration.html\">Watershed integration for ESG release notes</a><p class=\"shortdesc\">Version history for the Watershed integration for ESG application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/environmental-social-governance-mgmt/store-rn-esg-workday-integration.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-workday-integration.html\">Workday integration for ESG release notes</a><p class=\"shortdesc\">Version history for the Workday integration for ESG on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Store - Environmental, Social, and Governance Management release notes
The ServiceNow Store contains Environmental, Social, and Governance Management applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - Environmental, Social, and Governance Management release
notes
description: The ServiceNow Store contains Environmental, Social, and Governance Management
applications.
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---
# ServiceNow Store - Environmental, Social, and Governance Management release notes
The ServiceNow Store contains Environmental, Social, and Governance Management applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-int-dex.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-int-dex.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-int-dex.html | ESG integration with DEX release notes | Version history for the ESG integration with DEX application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
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] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-int-dex.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-int-dex.html"><body id="store-rn-esg-int-dex"><main role="main"><article role="article" class="dita" id="store-rn-esg-int-dex" aria-labelledby="title_store-rn-esg-int-dex">
<h1 class="title topictitle1" id="title_store-rn-esg-int-dex">ESG integration with <span class="ph">DEX</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ESG integration with <span class="ph">DEX</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esg-int-dex__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d333893e68" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.1 - August 2025</dt>
<dd class="dd">The ESG Integration with DEX enables real-time energy consumption tracking and CO₂e emissions from employee laptops and desktops. By ingesting telemetry data from ServiceNow's Digital End User Experience(DEX) or third-party
tools, this capability delivers accurate, device-level sustainability insights directly within the ESG Workspace. Organizations can monitor trends, assess asset coverage, and support compliance with ESG reporting standards using
live operational data from end-user devices.</dd>
</dl>
</section>
</div>
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} | # ESG integration with DEX release notes
Version history for the ESG integration with DEX application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
The ESG Integration with DEX enables real-time energy consumption tracking and CO₂e emissions from employee laptops and desktops. By ingesting telemetry data from ServiceNow's Digital End User Experience(DEX) or third-party
tools, this capability delivers accurate, device-level sustainability insights directly within the ESG Workspace. Organizations can monitor trends, assess asset coverage, and support compliance with ESG reporting standards using
live operational data from end-user devices.
| ---
title: ESG integration with DEX release notes
description: Version history for the ESG integration with DEX application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Environmental, Social, and Governance Management release notes
---
# ESG integration with DEX release notes
Version history for the ESG integration with DEX application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
The ESG Integration with DEX enables real-time energy consumption tracking and CO₂e emissions from employee laptops and desktops. By ingesting telemetry data from ServiceNow's Digital End User Experience(DEX) or third-party
tools, this capability delivers accurate, device-level sustainability insights directly within the ESG Workspace. Organizations can monitor trends, assess asset coverage, and support compliance with ESG reporting standards using
live operational data from end-user devices.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-integration-ms365.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-integration-ms365.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-integration-ms365.html | Environmental, Social, and Governance Management integration with Microsoft 365 release notes | Version history for the Environmental, Social, and Governance Management integration with Microsoft 365 application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Environmental, Social, and Governance Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-integration-ms365.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-integration-ms365.html"><body id="store-rn-esg-integration-ms365"><main role="main"><article role="article" class="dita" id="store-rn-esg-integration-ms365" aria-labelledby="title_store-rn-esg-integration-ms365">
<h1 class="title topictitle1" id="title_store-rn-esg-integration-ms365"><span class="ph">Environmental, Social, and Governance Management</span> integration with Microsoft 365 release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Environmental, Social, and Governance Management</span> integration with Microsoft 365 application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esg-integration-ms365__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d306549e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 17.0.1 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed</li>
<li class="li"><ul class="ul">
<li class="li">Reference field used in Calculated Metric Definition aggregation has been updated to improve consistency</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 16.0.1 - May 2023</dt>
<dd class="dd" id="store-rn-esg-integration-ms365__latest-store-rn-esg-integration-ms365"><ul class="ul" id="store-rn-esg-integration-ms365__ul_znh_zzt_3xb">
<li class="li">New:<ul class="ul" id="store-rn-esg-integration-ms365__ul_khp_xvb_mxb">
<li class="li">Ability to configure different reporting items from various report sources like tables and reports per business domain.</li>
<li class="li">Ability to configure filter conditions and columns of interest.</li>
<li class="li">Ability to view and download the manifest file required for enabling the Microsoft add-in in Word.</li>
<li class="li">Ability to select the configured reporting items in the add-in under 'Data', 'Table' and 'Charts' tabs.</li>
<li class="li">Ability to view the inventory of links and navigate to the source data.</li>
<li class="li">Ability to refresh inserted content in word from ServiceNow.</li>
</ul></li>
<li class="li">Microsoft 365 for ServiceNow Reporting provides reporting capabilities to organisational reporting managers to seamlessly report on ServiceNow data and reports through Microsoft Word and establish an auditable link
between the document and the data.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Environmental, Social, and Governance Management integration with Microsoft 365 release notes
Version history for the Environmental, Social, and Governance Management integration with Microsoft 365 application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 17.0.1 - August 2023
* Fixed
* + Reference field used in Calculated Metric Definition aggregation has been updated to improve consistency
#### Version 16.0.1 - May 2023
* New:
+ Ability to configure different reporting items from various report sources like tables and reports per business domain.
+ Ability to configure filter conditions and columns of interest.
+ Ability to view and download the manifest file required for enabling the Microsoft add-in in Word.
+ Ability to select the configured reporting items in the add-in under 'Data', 'Table' and 'Charts' tabs.
+ Ability to view the inventory of links and navigate to the source data.
+ Ability to refresh inserted content in word from ServiceNow.
* Microsoft 365 for ServiceNow Reporting provides reporting capabilities to organisational reporting managers to seamlessly report on ServiceNow data and reports through Microsoft Word and establish an auditable link
between the document and the data.
| ---
title: Environmental, Social, and Governance Management integration with Microsoft
365 release notes
description: Version history for the Environmental, Social, and Governance Management
integration with Microsoft 365 application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Environmental, Social, and Governance Management release notes
---
# Environmental, Social, and Governance Management integration with Microsoft 365 release notes
Version history for the Environmental, Social, and Governance Management integration with Microsoft 365 application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 17.0.1 - August 2023
* Fixed
* + Reference field used in Calculated Metric Definition aggregation has been updated to improve consistency
#### Version 16.0.1 - May 2023
* New:
+ Ability to configure different reporting items from various report sources like tables and reports per business domain.
+ Ability to configure filter conditions and columns of interest.
+ Ability to view and download the manifest file required for enabling the Microsoft add-in in Word.
+ Ability to select the configured reporting items in the add-in under 'Data', 'Table' and 'Charts' tabs.
+ Ability to view the inventory of links and navigate to the source data.
+ Ability to refresh inserted content in word from ServiceNow.
* Microsoft 365 for ServiceNow Reporting provides reporting capabilities to organisational reporting managers to seamlessly report on ServiceNow data and reports through Microsoft Word and establish an auditable link
between the document and the data.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-ms-365-sn-reporting.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-ms-365-sn-reporting.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-ms-365-sn-reporting.html | Microsoft 365 for ServiceNow Reporting release notes | Version history for the Microsoft 365 for ServiceNow Reporting application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Environmental, Social, and Governance Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-ms-365-sn-reporting.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-ms-365-sn-reporting.html"><body id="store-rn-esg-ms-365-sn-reporting"><main role="main"><article role="article" class="dita" id="store-rn-esg-ms-365-sn-reporting" aria-labelledby="title_store-rn-esg-ms-365-sn-reporting">
<h1 class="title topictitle1" id="title_store-rn-esg-ms-365-sn-reporting"><span class="ph">Microsoft 365 for ServiceNow Reporting</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Microsoft 365 for ServiceNow Reporting</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esg-ms-365-sn-reporting__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d621108e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.1 - August 2025</dt>
<dd class="dd">Enabled creating claims directly from Microsoft Word to ServiceNow via the Microsoft 365 plugin.</dd>
<dt class="dt dlterm">Version 20.1.1 - May 2025</dt>
<dd class="dd" id="store-rn-esg-ms-365-sn-reporting__latest-store-rn-esg-ms-365-sn-reporting">Fixed: Important security fixes.</dd>
<dt class="dt dlterm">Version 20.0.1 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Dynamic filtering for Microsoft 365 for ServiceNow Reporting. <ul class="ul">
<li class="li">Filter the fields dynamically and set up dependencies by using related fields. In the Microsoft 365 add-in, you can configure fields so that cascading filters are supported dynamically. You can select a value in a
field and have the related fields automatically updated to show the relevant options. This process helps you to streamline data entry and improve efficiency.</li>
</ul></li>
</ul>
</li>
<li class="li">Fixed: Minor improvements and bug fixes related to HTML content within the document.</li>
</ul></dd>
<dt class="dt dlterm">Version 19.1.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-esg-ms-365-sn-reporting__ul_nks_lw2_bdc">
<li class="li">Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.</li>
<li class="li">Security fixes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.2 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-esg-ms-365-sn-reporting__ul_od3_jms_dcc">
<li class="li">Added support for explicit logout functionality</li>
<li class="li">Added support for PA visualizations</li>
<li class="li">Added the ability to copy disclosure number from add-in</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.0.1 - February 2024</dt>
<dd class="dd">Microsoft 365 for ServiceNow Reporting provides reporting capabilities to organisational reporting managers to seamlessly report on ServiceNow data and reports through Microsoft Word
and establish an auditable link between the document and the data.</dd>
</dl>
</section>
</div>
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} | # Microsoft 365 for ServiceNow Reporting release notes
Version history for the Microsoft 365 for ServiceNow Reporting application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
Enabled creating claims directly from Microsoft Word to ServiceNow via the Microsoft 365 plugin.
#### Version 20.1.1 - May 2025
Fixed: Important security fixes.
#### Version 20.0.1 - February 2025
* New:
+ Dynamic filtering for Microsoft 365 for ServiceNow Reporting.
- Filter the fields dynamically and set up dependencies by using related fields. In the Microsoft 365 add-in, you can configure fields so that cascading filters are supported dynamically. You can select a value in a
field and have the related fields automatically updated to show the relevant options. This process helps you to streamline data entry and improve efficiency.
* Fixed: Minor improvements and bug fixes related to HTML content within the document.
#### Version 19.1.0 - November 2024
* Fixed:
+ Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.
+ Security fixes.
#### Version 19.0.2 - August 2024
* New:
+ Added support for explicit logout functionality
+ Added support for PA visualizations
+ Added the ability to copy disclosure number from add-in
#### Version 18.0.1 - February 2024
Microsoft 365 for ServiceNow Reporting provides reporting capabilities to organisational reporting managers to seamlessly report on ServiceNow data and reports through Microsoft Word
and establish an auditable link between the document and the data.
| ---
title: Microsoft 365 for ServiceNow Reporting release notes
description: Version history for the Microsoft 365 for ServiceNow Reporting application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Environmental, Social, and Governance Management release notes
---
# Microsoft 365 for ServiceNow Reporting release notes
Version history for the Microsoft 365 for ServiceNow Reporting application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
Enabled creating claims directly from Microsoft Word to ServiceNow via the Microsoft 365 plugin.
#### Version 20.1.1 - May 2025
Fixed: Important security fixes.
#### Version 20.0.1 - February 2025
* New:
+ Dynamic filtering for Microsoft 365 for ServiceNow Reporting.
- Filter the fields dynamically and set up dependencies by using related fields. In the Microsoft 365 add-in, you can configure fields so that cascading filters are supported dynamically. You can select a value in a
field and have the related fields automatically updated to show the relevant options. This process helps you to streamline data entry and improve efficiency.
* Fixed: Minor improvements and bug fixes related to HTML content within the document.
#### Version 19.1.0 - November 2024
* Fixed:
+ Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.
+ Security fixes.
#### Version 19.0.2 - August 2024
* New:
+ Added support for explicit logout functionality
+ Added support for PA visualizations
+ Added the ability to copy disclosure number from add-in
#### Version 18.0.1 - February 2024
Microsoft 365 for ServiceNow Reporting provides reporting capabilities to organisational reporting managers to seamlessly report on ServiceNow data and reports through Microsoft Word
and establish an auditable link between the document and the data.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-risk-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-risk-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-risk-mgmt.html | ESG risk management release notes | Version history for the ESG risk management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Environmental, Social, and Governance Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-risk-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-risk-mgmt.html"><body id="store-rn-esg-risk-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-esg-risk-mgmt" aria-labelledby="title_store-rn-esg-risk-mgmt">
<h1 class="title topictitle1" id="title_store-rn-esg-risk-mgmt"><span class="ph">ESG risk management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ESG risk management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esg-risk-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d353393e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 19.1.1 - November 2024</dt>
<dd class="dd" id="store-rn-esg-risk-mgmt__latest-store-rn-esg-risk-mgmt"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.</li>
<li class="li">Replaced the usage of the 'State' field with the 'Status' field in the Risk assessment flow in ESG Workspace.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.1.0 - June 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Updated dependency of this app to latest version (18.1.0) of Environmental Social Governance Management</li>
<li class="li">Updated dependency of this app to latest version (18.1.2) of GRC: Advanced Risk</li>
<li class="li">Updated event mappings of declarative actions with Form controller</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.0.2 - February 2024</dt>
<dd class="dd"><ul class="ul" id="store-rn-esg-risk-mgmt__ul_gzt_zfw_21c">
<li class="li">ESGM now includes risk assessment, adapted from the robust capabilities in our industry-leading Integrated Risk Management solution, so you can model climate, social, privacy, and other ESG risks. The ability to
understand and communicate ESG risks is key to effective ESG programs. ESG risks are now part of many compliance disclosure requirements, but the people who understand the risk considerations are distributed around the
organization. ESG/sustainability teams are not risk experts either. These people need a simple way to ask for and record risk information, both quantitative numbers like losses, and qualitative insights that may be written
up manually. Auditors will need to see the backups to the risk calculations the teams assert in their disclosures, so the information must be archived reliably and with data integrity.</li>
<li class="li">The ESG risk management application provides both types of risk assessments and is employed for assessing both entities and material topics. Object-based assessments focus on material topics, while risk-based assessments
are applied to entities providing straightforward quantitative and qualitative risk assessment embedded in first-line user workflows to help them easily contribute to accurate risk assessment and make risk-informed decisions
as they perform their usual work.</li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-risk-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-risk-mgmt.html\"><body id=\"store-rn-esg-risk-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esg-risk-mgmt\" aria-labelledby=\"title_store-rn-esg-risk-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esg-risk-mgmt\"><span class=\"ph\">ESG risk management</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ESG risk management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esg-risk-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d353393e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 19.1.1 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-esg-risk-mgmt__latest-store-rn-esg-risk-mgmt\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.</li>\n <li class=\"li\">Replaced the usage of the 'State' field with the 'Status' field in the Risk assessment flow in ESG Workspace.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.0 - June 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Updated dependency of this app to latest version (18.1.0) of Environmental Social Governance Management</li>\n <li class=\"li\">Updated dependency of this app to latest version (18.1.2) of GRC: Advanced Risk</li>\n <li class=\"li\">Updated event mappings of declarative actions with Form controller</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.2 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-esg-risk-mgmt__ul_gzt_zfw_21c\">\n <li class=\"li\">ESGM now includes risk assessment, adapted from the robust capabilities in our industry-leading Integrated Risk Management solution, so you can model climate, social, privacy, and other ESG risks. The ability to\n understand and communicate ESG risks is key to effective ESG programs. ESG risks are now part of many compliance disclosure requirements, but the people who understand the risk considerations are distributed around the\n organization. ESG/sustainability teams are not risk experts either. These people need a simple way to ask for and record risk information, both quantitative numbers like losses, and qualitative insights that may be written\n up manually. Auditors will need to see the backups to the risk calculations the teams assert in their disclosures, so the information must be archived reliably and with data integrity.</li>\n <li class=\"li\">The ESG risk management application provides both types of risk assessments and is employed for assessing both entities and material topics. Object-based assessments focus on material topics, while risk-based assessments\n are applied to entities providing straightforward quantitative and qualitative risk assessment embedded in first-line user workflows to help them easily contribute to accurate risk assessment and make risk-informed decisions\n as they perform their usual work.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ESG risk management release notes
Version history for the ESG risk management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.1 - November 2024
* Fixed:
+ Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.
+ Replaced the usage of the 'State' field with the 'Status' field in the Risk assessment flow in ESG Workspace.
#### Version 18.1.0 - June 2024
* Changed:
+ Updated dependency of this app to latest version (18.1.0) of Environmental Social Governance Management
+ Updated dependency of this app to latest version (18.1.2) of GRC: Advanced Risk
+ Updated event mappings of declarative actions with Form controller
#### Version 18.0.2 - February 2024
* ESGM now includes risk assessment, adapted from the robust capabilities in our industry-leading Integrated Risk Management solution, so you can model climate, social, privacy, and other ESG risks. The ability to
understand and communicate ESG risks is key to effective ESG programs. ESG risks are now part of many compliance disclosure requirements, but the people who understand the risk considerations are distributed around the
organization. ESG/sustainability teams are not risk experts either. These people need a simple way to ask for and record risk information, both quantitative numbers like losses, and qualitative insights that may be written
up manually. Auditors will need to see the backups to the risk calculations the teams assert in their disclosures, so the information must be archived reliably and with data integrity.
* The ESG risk management application provides both types of risk assessments and is employed for assessing both entities and material topics. Object-based assessments focus on material topics, while risk-based assessments
are applied to entities providing straightforward quantitative and qualitative risk assessment embedded in first-line user workflows to help them easily contribute to accurate risk assessment and make risk-informed decisions
as they perform their usual work.
| ---
title: ESG risk management release notes
description: Version history for the ESG risk management application on the ServiceNow
Store.
keywords: []
breadcrumbs:
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- ServiceNow Store - Environmental, Social, and Governance Management release notes
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# ESG risk management release notes
Version history for the ESG risk management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.1 - November 2024
* Fixed:
+ Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimizing zoom capabilities.
+ Replaced the usage of the 'State' field with the 'Status' field in the Risk assessment flow in ESG Workspace.
#### Version 18.1.0 - June 2024
* Changed:
+ Updated dependency of this app to latest version (18.1.0) of Environmental Social Governance Management
+ Updated dependency of this app to latest version (18.1.2) of GRC: Advanced Risk
+ Updated event mappings of declarative actions with Form controller
#### Version 18.0.2 - February 2024
* ESGM now includes risk assessment, adapted from the robust capabilities in our industry-leading Integrated Risk Management solution, so you can model climate, social, privacy, and other ESG risks. The ability to
understand and communicate ESG risks is key to effective ESG programs. ESG risks are now part of many compliance disclosure requirements, but the people who understand the risk considerations are distributed around the
organization. ESG/sustainability teams are not risk experts either. These people need a simple way to ask for and record risk information, both quantitative numbers like losses, and qualitative insights that may be written
up manually. Auditors will need to see the backups to the risk calculations the teams assert in their disclosures, so the information must be archived reliably and with data integrity.
* The ESG risk management application provides both types of risk assessments and is employed for assessing both entities and material topics. Object-based assessments focus on material topics, while risk-based assessments
are applied to entities providing straightforward quantitative and qualitative risk assessment embedded in first-line user workflows to help them easily contribute to accurate risk assessment and make risk-informed decisions
as they perform their usual work.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sasb-content-accelerator.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sasb-content-accelerator.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sasb-content-accelerator.html | Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG release notes | Version history for the Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Environmental, Social, and Governance Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sasb-content-accelerator.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sasb-content-accelerator.html"><body id="store-rn-esg-sasb-content-accelerator"><main role="main"><article role="article" class="dita" id="store-rn-esg-sasb-content-accelerator" aria-labelledby="title_store-rn-esg-sasb-content-accelerator">
<h1 class="title topictitle1" id="title_store-rn-esg-sasb-content-accelerator">Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esg-sasb-content-accelerator__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d518217e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 16.0.1 - February 2023</dt>
<dd class="dd" id="store-rn-esg-sasb-content-accelerator__latest-store-rn-esg-sasb-content-accelerator">Fixed: Translation support for missing form labels and messages.</dd>
<dt class="dt dlterm">Version 15.1.1 - November 2022</dt>
<dd class="dd">Changed: Minor fixes in the content.</dd>
<dt class="dt dlterm">Version 15.0.6 - August 2022</dt>
<dd class="dd">The SASB Accelerator is designed for use with the ESG Management and Reporting application to enable customers to easily adopt the SASB framework to produce their ESG disclosures.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG release notes
Version history for the Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 16.0.1 - February 2023
Fixed: Translation support for missing form labels and messages.
#### Version 15.1.1 - November 2022
Changed: Minor fixes in the content.
#### Version 15.0.6 - August 2022
The SASB Accelerator is designed for use with the ESG Management and Reporting application to enable customers to easily adopt the SASB framework to produce their ESG disclosures.
| ---
title: Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG
release notes
description: Version history for the Sustainability Accounting Standards Board (SASB)
Content Accelerator for ESG application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Environmental, Social, and Governance Management release notes
---
# Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG release notes
Version history for the Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 16.0.1 - February 2023
Fixed: Translation support for missing form labels and messages.
#### Version 15.1.1 - November 2022
Changed: Minor fixes in the content.
#### Version 15.0.6 - August 2022
The SASB Accelerator is designed for use with the ESG Management and Reporting application to enable customers to easily adopt the SASB framework to produce their ESG disclosures.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-scope-3-emissions-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-scope-3-emissions-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-scope-3-emissions-mgmt.html | Scope 3 emissions management release notes | Version history for the Scope 3 emissions management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Environmental, Social, and Governance Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-scope-3-emissions-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-scope-3-emissions-mgmt.html"><body id="store-rn-esg-scope-3-emissions-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-esg-scope-3-emissions-mgmt" aria-labelledby="title_store-rn-esg-scope-3-emissions-mgmt">
<h1 class="title topictitle1" id="title_store-rn-esg-scope-3-emissions-mgmt">Scope 3 emissions management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Scope 3 emissions management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esg-scope-3-emissions-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d30936e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.0 - August 2025</dt>
<dd class="dd">Changed: Refactored existing metric definitions to leverage choice-type fields instead of free-form text, improving data consistency and validation.</dd>
<dt class="dt dlterm">Version 20.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-esg-scope-3-emissions-mgmt__latest-store-rn-esg-scope-3-emissions-mgmt">Fixed: Accessibility improvements.</dd>
<dt class="dt dlterm">Version 20.0.1 - February 2025</dt>
<dd class="dd">Changed: Performance improvements of the 'Emissions by supplier category' script.</dd>
<dt class="dt dlterm">Version 19.0.2 - August 2024</dt>
<dd class="dd">The Scope 3 dashboard is designed to assist in calculating and monitoring scope 3 emissions, providing a comprehensive view of your organization's environmental footprint and
helping to maintain compliance with changing regulations. Scope 3 emissions encompass indirect emissions within your value chain, such as those arising from the procurement of equipment.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Scope 3 emissions management release notes
Version history for the Scope 3 emissions management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.0 - August 2025
Changed: Refactored existing metric definitions to leverage choice-type fields instead of free-form text, improving data consistency and validation.
#### Version 20.1.0 - May 2025
Fixed: Accessibility improvements.
#### Version 20.0.1 - February 2025
Changed: Performance improvements of the 'Emissions by supplier category' script.
#### Version 19.0.2 - August 2024
The Scope 3 dashboard is designed to assist in calculating and monitoring scope 3 emissions, providing a comprehensive view of your organization's environmental footprint and
helping to maintain compliance with changing regulations. Scope 3 emissions encompass indirect emissions within your value chain, such as those arising from the procurement of equipment.
| ---
title: Scope 3 emissions management release notes
description: Version history for the Scope 3 emissions management application on the
ServiceNow Store.
keywords: []
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# Scope 3 emissions management release notes
Version history for the Scope 3 emissions management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.0 - August 2025
Changed: Refactored existing metric definitions to leverage choice-type fields instead of free-form text, improving data consistency and validation.
#### Version 20.1.0 - May 2025
Fixed: Accessibility improvements.
#### Version 20.0.1 - February 2025
Changed: Performance improvements of the 'Emissions by supplier category' script.
#### Version 19.0.2 - August 2024
The Scope 3 dashboard is designed to assist in calculating and monitoring scope 3 emissions, providing a comprehensive view of your organization's environmental footprint and
helping to maintain compliance with changing regulations. Scope 3 emissions encompass indirect emissions within your value chain, such as those arising from the procurement of equipment.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sustainable-it.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sustainable-it.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sustainable-it.html | Sustainable IT release notes | Version history for Sustainable IT on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Environmental, Social, and Governance Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sustainable-it.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sustainable-it.html"><body id="store-rn-esg-sustainable-it"><main role="main"><article role="article" class="dita" id="store-rn-esg-sustainable-it" aria-labelledby="title_store-rn-esg-sustainable-it">
<h1 class="title topictitle1" id="title_store-rn-esg-sustainable-it"><span class="ph">Sustainable IT</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for Sustainable IT on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esg-sustainable-it__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d515810e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.1 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: Refreshed demo data to align with current feature capabilities and use case scenarios.</li>
<li class="li">Fixed: Important security updates</li>
</ul></dd>
<dt class="dt dlterm">Version 20.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-esg-sustainable-it__latest-store-rn-esg-sustainable-it"><ol class="ol">
<li class="li">Added labels to dropdown present in IT footprint map, product drill down page, hardware assets and data center page.</li>
<li class="li">Fixed scroll issue on datacenter tab for the Single score widget.</li>
<li class="li">Added support for Coral theme and accessibility standards.</li>
</ol></dd>
<dt class="dt dlterm">Version 20.0.2 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Improved the component to meet WCAG 2.1 AA guidelines, including the ability to reflow zooming to 400%.</li>
<li class="li">Fixed a problem with breadcrumb labels.</li>
<li class="li">Fixed an issue with 'Data center efficiency' widget.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.6 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-esg-sustainable-it__ul_etd_3ms_dcc">
<li class="li">Ability to drill down from locations and map them to energy use and emissions of Hardware models.</li>
<li class="li">Ability to drill down from model categories and map them to energy use and emissions of Hardware models.</li>
<li class="li">Show the top 6 models based on energy and emissions on the new drill-down page</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.0.1 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: The following new tables are added to the sn_esg_sustain application:<ul class="ul" id="store-rn-esg-sustainable-it__ul_lj5_bfw_21c">
<li class="li">sn_esg_sustain_map_marker_configuration</li>
<li class="li">sn_esg_sustain_map_data_range_configuration</li>
</ul></li>
<li class="li">Changed: 'Top 3 greenest data centers 'vizualisation is now changed to 'Top 3 energy efficient data centers - DCIE' and the data is now displayed based on DCIE instead of Emission.</li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.1 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Use the Sustainable IT application and purpose-built dashboard to effectively manage and monitor the emissions generated by your IT hardware assets and data centers.</li>
<li class="li">Track the proper disposal of your IT hardware assets after they reach the end of their lifespan.</li>
<li class="li">Track PUE, CUE and WUE indicators for each data center.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sustainable-it.html\" id=\"bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-sustainable-it.html\"><body id=\"store-rn-esg-sustainable-it\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esg-sustainable-it\" aria-labelledby=\"title_store-rn-esg-sustainable-it\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esg-sustainable-it\"><span class=\"ph\">Sustainable IT</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for Sustainable IT on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esg-sustainable-it__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d515810e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 21.0.1 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: Refreshed demo data to align with current feature capabilities and use case scenarios.</li>\n <li class=\"li\">Fixed: Important security updates</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.1.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-esg-sustainable-it__latest-store-rn-esg-sustainable-it\"><ol class=\"ol\">\n <li class=\"li\">Added labels to dropdown present in IT footprint map, product drill down page, hardware assets and data center page.</li>\n <li class=\"li\">Fixed scroll issue on datacenter tab for the Single score widget.</li>\n <li class=\"li\">Added support for Coral theme and accessibility standards.</li>\n </ol></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.2 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Improved the component to meet WCAG 2.1 AA guidelines, including the ability to reflow zooming to 400%.</li>\n <li class=\"li\">Fixed a problem with breadcrumb labels.</li>\n <li class=\"li\">Fixed an issue with 'Data center efficiency' widget.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.6 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-esg-sustainable-it__ul_etd_3ms_dcc\">\n <li class=\"li\">Ability to drill down from locations and map them to energy use and emissions of Hardware models.</li>\n <li class=\"li\">Ability to drill down from model categories and map them to energy use and emissions of Hardware models.</li>\n <li class=\"li\">Show the top 6 models based on energy and emissions on the new drill-down page</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.1 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: The following new tables are added to the sn_esg_sustain application:<ul class=\"ul\" id=\"store-rn-esg-sustainable-it__ul_lj5_bfw_21c\">\n <li class=\"li\">sn_esg_sustain_map_marker_configuration</li>\n <li class=\"li\">sn_esg_sustain_map_data_range_configuration</li>\n </ul></li>\n <li class=\"li\">Changed: 'Top 3 greenest data centers 'vizualisation is now changed to 'Top 3 energy efficient data centers - DCIE' and the data is now displayed based on DCIE instead of Emission.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.1 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Use the Sustainable IT application and purpose-built dashboard to effectively manage and monitor the emissions generated by your IT hardware assets and data centers.</li>\n <li class=\"li\">Track the proper disposal of your IT hardware assets after they reach the end of their lifespan.</li>\n <li class=\"li\">Track PUE, CUE and WUE indicators for each data center.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Sustainable IT release notes
Version history for Sustainable IT on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* Changed: Refreshed demo data to align with current feature capabilities and use case scenarios.
* Fixed: Important security updates
#### Version 20.1.0 - May 2025
1. Added labels to dropdown present in IT footprint map, product drill down page, hardware assets and data center page.
2. Fixed scroll issue on datacenter tab for the Single score widget.
3. Added support for Coral theme and accessibility standards.
#### Version 20.0.2 - February 2025
* Fixed:
+ Improved the component to meet WCAG 2.1 AA guidelines, including the ability to reflow zooming to 400%.
+ Fixed a problem with breadcrumb labels.
+ Fixed an issue with 'Data center efficiency' widget.
#### Version 19.0.6 - August 2024
* New:
+ Ability to drill down from locations and map them to energy use and emissions of Hardware models.
+ Ability to drill down from model categories and map them to energy use and emissions of Hardware models.
+ Show the top 6 models based on energy and emissions on the new drill-down page
#### Version 18.0.1 - February 2024
* New: The following new tables are added to the sn\_esg\_sustain application:
+ sn\_esg\_sustain\_map\_marker\_configuration
+ sn\_esg\_sustain\_map\_data\_range\_configuration
* Changed: 'Top 3 greenest data centers 'vizualisation is now changed to 'Top 3 energy efficient data centers - DCIE' and the data is now displayed based on DCIE instead of Emission.
#### Version 17.0.1 - August 2023
* New
+ Use the Sustainable IT application and purpose-built dashboard to effectively manage and monitor the emissions generated by your IT hardware assets and data centers.
+ Track the proper disposal of your IT hardware assets after they reach the end of their lifespan.
+ Track PUE, CUE and WUE indicators for each data center.
| ---
title: Sustainable IT release notes
description: Version history for Sustainable IT on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Environmental, Social, and Governance Management release notes
---
# Sustainable IT release notes
Version history for Sustainable IT on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* Changed: Refreshed demo data to align with current feature capabilities and use case scenarios.
* Fixed: Important security updates
#### Version 20.1.0 - May 2025
1. Added labels to dropdown present in IT footprint map, product drill down page, hardware assets and data center page.
2. Fixed scroll issue on datacenter tab for the Single score widget.
3. Added support for Coral theme and accessibility standards.
#### Version 20.0.2 - February 2025
* Fixed:
+ Improved the component to meet WCAG 2.1 AA guidelines, including the ability to reflow zooming to 400%.
+ Fixed a problem with breadcrumb labels.
+ Fixed an issue with 'Data center efficiency' widget.
#### Version 19.0.6 - August 2024
* New:
+ Ability to drill down from locations and map them to energy use and emissions of Hardware models.
+ Ability to drill down from model categories and map them to energy use and emissions of Hardware models.
+ Show the top 6 models based on energy and emissions on the new drill-down page
#### Version 18.0.1 - February 2024
* New: The following new tables are added to the sn\_esg\_sustain application:
+ sn\_esg\_sustain\_map\_marker\_configuration
+ sn\_esg\_sustain\_map\_data\_range\_configuration
* Changed: 'Top 3 greenest data centers 'vizualisation is now changed to 'Top 3 energy efficient data centers - DCIE' and the data is now displayed based on DCIE instead of Emission.
#### Version 17.0.1 - August 2023
* New
+ Use the Sustainable IT application and purpose-built dashboard to effectively manage and monitor the emissions generated by your IT hardware assets and data centers.
+ Track the proper disposal of your IT hardware assets after they reach the end of their lifespan.
+ Track PUE, CUE and WUE indicators for each data center.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-urjanet-esg-integration.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-urjanet-esg-integration.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-urjanet-esg-integration.html | Urjanet ESG integration release notes | Version history for the Urjanet ESG integration application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Environmental, Social, and Governance Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-urjanet-esg-integration.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-urjanet-esg-integration.html"><body id="store-rn-esg-urjanet-esg-integration"><main role="main"><article role="article" class="dita" id="store-rn-esg-urjanet-esg-integration" aria-labelledby="title_store-rn-esg-urjanet-esg-integration">
<h1 class="title topictitle1" id="title_store-rn-esg-urjanet-esg-integration">Urjanet ESG integration release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Urjanet ESG integration application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esg-urjanet-esg-integration__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d345115e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.0 - August 2025</dt>
<dd class="dd">Changed: Refreshed demo data to better align with current feature capabilities and use case scenarios.</dd>
<dt class="dt dlterm">Version 20.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-esg-urjanet-esg-integration__latest-store-rn-esg-urjanet-esg-integration">Fixed: Important security fixes.</dd>
<dt class="dt dlterm">Version 16.0.4 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Translation support for missing form labels and messages fixed</li>
<li class="li">Client callable script includes are secured with appropriate ACLs</li>
<li class="li">Enabled retry policy for integration hub actions</li>
<li class="li">Domain path column name in staging tables corrected</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 15.0.2 - November 2022</dt>
<dd class="dd"><p class="p">Urjanet ESG integration helps provides capabilities to integrate utility data from Urjanet into ESG management, thus eliminating the need for manual data collection.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Urjanet ESG integration release notes
Version history for the Urjanet ESG integration application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.0 - August 2025
Changed: Refreshed demo data to better align with current feature capabilities and use case scenarios.
#### Version 20.1.0 - May 2025
Fixed: Important security fixes.
#### Version 16.0.4 - February 2023
* Fixed:
+ Translation support for missing form labels and messages fixed
+ Client callable script includes are secured with appropriate ACLs
+ Enabled retry policy for integration hub actions
+ Domain path column name in staging tables corrected
#### Version 15.0.2 - November 2022
Urjanet ESG integration helps provides capabilities to integrate utility data from Urjanet into ESG management, thus eliminating the need for manual data collection.
| ---
title: Urjanet ESG integration release notes
description: Version history for the Urjanet ESG integration application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Environmental, Social, and Governance Management release notes
---
# Urjanet ESG integration release notes
Version history for the Urjanet ESG integration application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.0 - August 2025
Changed: Refreshed demo data to better align with current feature capabilities and use case scenarios.
#### Version 20.1.0 - May 2025
Fixed: Important security fixes.
#### Version 16.0.4 - February 2023
* Fixed:
+ Translation support for missing form labels and messages fixed
+ Client callable script includes are secured with appropriate ACLs
+ Enabled retry policy for integration hub actions
+ Domain path column name in staging tables corrected
#### Version 15.0.2 - November 2022
Urjanet ESG integration helps provides capabilities to integrate utility data from Urjanet into ESG management, thus eliminating the need for manual data collection.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-watershed-integration.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-watershed-integration.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-watershed-integration.html | Watershed integration for ESG release notes | Version history for the Watershed integration for ESG application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Environmental, Social, and Governance Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-watershed-integration.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-watershed-integration.html"><body id="store-rn-esg-watershed-integration"><main role="main"><article role="article" class="dita" id="store-rn-esg-watershed-integration" aria-labelledby="title_store-rn-esg-watershed-integration">
<h1 class="title topictitle1" id="title_store-rn-esg-watershed-integration">Watershed integration for ESG release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Watershed integration for ESG application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esg-watershed-integration__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d549344e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 16.0.1 - February 2023</dt>
<dd class="dd" id="store-rn-esg-watershed-integration__latest-store-rn-esg-watershed-integration">Fixed: Translation support for missing form labels and messages.</dd>
<dt class="dt dlterm">Version 15.1.0 - November 2022</dt>
<dd class="dd">Changed: Minor changes in integration setup.</dd>
<dt class="dt dlterm">Version 15.0.1 - August 2022</dt>
<dd class="dd">The ServiceNow ESG Management Integration Tool helps customers manage their Watershed data feeds by normalizing and mass loading data using flat file.</dd>
</dl>
</section>
</div>
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} | # Watershed integration for ESG release notes
Version history for the Watershed integration for ESG application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 16.0.1 - February 2023
Fixed: Translation support for missing form labels and messages.
#### Version 15.1.0 - November 2022
Changed: Minor changes in integration setup.
#### Version 15.0.1 - August 2022
The ServiceNow ESG Management Integration Tool helps customers manage their Watershed data feeds by normalizing and mass loading data using flat file.
| ---
title: Watershed integration for ESG release notes
description: Version history for the Watershed integration for ESG application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Environmental, Social, and Governance Management release notes
---
# Watershed integration for ESG release notes
Version history for the Watershed integration for ESG application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 16.0.1 - February 2023
Fixed: Translation support for missing form labels and messages.
#### Version 15.1.0 - November 2022
Changed: Minor changes in integration setup.
#### Version 15.0.1 - August 2022
The ServiceNow ESG Management Integration Tool helps customers manage their Watershed data feeds by normalizing and mass loading data using flat file.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-workday-integration.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-workday-integration.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/environmental-social-governance-mgmt/store-rn-esg-workday-integration.html | Workday integration for ESG release notes | Version history for the Workday integration for ESG on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Environmental, Social, and Governance Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-workday-integration.html" id="bundle:store-release-notes/enus/release-notes/store/environmental-social-governance-mgmt/store-rn-esg-workday-integration.html"><body id="store-rn-esg-workday-integration"><main role="main"><article role="article" class="dita" id="store-rn-esg-workday-integration" aria-labelledby="title_store-rn-esg-workday-integration">
<h1 class="title topictitle1" id="title_store-rn-esg-workday-integration">Workday integration for ESG release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Workday integration for ESG on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-esg-workday-integration__section_ixt_wpf_bgc">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esg-workday-integration__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d70514e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.0 - August 2025</dt>
<dd class="dd">Changed: Refreshed demo data to better align with current feature capabilities and use case scenarios.</dd>
<dt class="dt dlterm">Version 16.0.3 - February 2023</dt>
<dd class="dd" id="store-rn-esg-workday-integration__latest-store-rn-esg-workday-integration"><ul class="ul">
<li class="li">
<ul class="ul">
<li class="li">Ability to configure Workday report source that would provide data for the metric definitions</li>
<li class="li">Ability to schedule and pull HR data from the configured Workday report sources</li>
<li class="li">The Workday ESG Integration is built by Bristlecone Inc.</li>
<li class="li">The Workday ESG integration helps to automatically import HR data from Workday into ESG Management thus eliminating the need for manual data collection.</li>
</ul>
</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Workday integration for ESG release notes
Version history for the Workday integration for ESG on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.0 - August 2025
Changed: Refreshed demo data to better align with current feature capabilities and use case scenarios.
#### Version 16.0.3 - February 2023
* + Ability to configure Workday report source that would provide data for the metric definitions
+ Ability to schedule and pull HR data from the configured Workday report sources
+ The Workday ESG Integration is built by Bristlecone Inc.
+ The Workday ESG integration helps to automatically import HR data from Workday into ESG Management thus eliminating the need for manual data collection.
| ---
title: Workday integration for ESG release notes
description: Version history for the Workday integration for ESG on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Environmental, Social, and Governance Management release notes
---
# Workday integration for ESG release notes
Version history for the Workday integration for ESG on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.0 - August 2025
Changed: Refreshed demo data to better align with current feature capabilities and use case scenarios.
#### Version 16.0.3 - February 2023
* + Ability to configure Workday report source that would provide data for the metric definitions
+ Ability to schedule and pull HR data from the configured Workday report sources
+ The Workday ESG Integration is built by Bristlecone Inc.
+ The Workday ESG integration helps to automatically import HR data from Workday into ESG Management thus eliminating the need for manual data collection.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-config-dispatcher-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-config-dispatcher-workspace.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-config-dispatcher-workspace.html | FSM Configurable Dispatcher Workspace release notes | Version history for the FSM Configurable Dispatcher Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-config-dispatcher-workspace.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-config-dispatcher-workspace.html"><body id="store-rn-fsm-config-dispatcher-workspace"><main role="main"><article role="article" class="dita" id="store-rn-fsm-config-dispatcher-workspace" aria-labelledby="title_store-rn-fsm-config-dispatcher-workspace">
<h1 class="title topictitle1" id="title_store-rn-fsm-config-dispatcher-workspace">FSM Configurable <span class="ph">Dispatcher Workspace</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the FSM Configurable <span class="ph">Dispatcher Workspace</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-config-dispatcher-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d439074e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 28.1.1 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Performance Improvements - Enhancements to backend and UI responsiveness, especially in calendar and task panel rendering. <ul class="ul">
<li class="li">Improved backend drag-and-drop performance.</li>
<li class="li">Optimized event body rendering.</li>
<li class="li">Enabled support for batch streaming with individual databrokers.</li>
<li class="li">Identified and addressed task assignment bottlenecks.</li>
<li class="li">Enhanced auto-refresh logic for calendar.</li>
<li class="li">Limited refresh scope to expanded panels only.</li>
</ul>
</li>
<li class="li">Extensibility - Support for broader resource types and filtering capabilities. <ul class="ul">
<li class="li">Extended filters to support more resource types.</li>
</ul>
</li>
<li class="li">Usability - Improvements to workflows and user interactions in the Dispatcher Workspace. <ul class="ul">
<li class="li">Auto-updated end time in personal events.</li>
<li class="li">Flagged tasks outside the Dispatcher workspace UI.</li>
<li class="li">Evaluated list view bundles.</li>
<li class="li">Decoupled task panel auto-refresh settings.</li>
</ul>
</li>
<li class="li">Calendar Updates - Enhancements to calendar rendering, timezone support, and event handling. <ul class="ul">
<li class="li">Improved rendering and date handling.</li>
<li class="li">Enhanced calendar refresh and performance.</li>
<li class="li">Deprecated non-collapsible calendar behavior. <ul class="ul">
<li class="li">Removed legacy collapse mode logic to query and render resources on the schedule calendar.</li>
</ul>
</li>
</ul>
</li>
<li class="li">Other Notables <ul class="ul">
<li class="li">Enabled view-only access to Smart Assessment responses from the workspace.</li>
<li class="li">Displayed dependent tasks in the Contextual side panel.</li>
<li class="li">Added conflict detail to dependent task cards.</li>
<li class="li">Migrated from work parameters to the new agent schedule attribute plan table.</li>
</ul>
</li>
<li class="li">Tech Debt - Focuses on modernizing and cleaning up legacy components in the Dispatcher Workspace. <ul class="ul">
<li class="li">Replaced the datetime picker with the NDS component for consistency.</li>
<li class="li">Fixed ACL warnings across the Dispatcher workspace tables.</li>
<li class="li">Introduced API abstraction for flat table rendering.</li>
</ul>
</li>
<li class="li">Manager workforce page improvements - <ul class="ul">
<li class="li">Added calendar tab in contextual side panel when workforce optimization (WFO) is enabled.</li>
<li class="li">Display work order tasks when WFO is enabled.</li>
<li class="li">Hide other events in the calendar except WOT events when WFO is enabled.</li>
<li class="li">Adopted the flat table approach for WFO.</li>
<li class="li">Applied the coral theme to the Workforce UI.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.0.12 - July 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_t1h_2mg_wfc">
<li class="li">Fixed:<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_tzx_2mg_wfc">
<li class="li">Resource Search when resources are associated via territory membership only</li>
<li class="li">Auto-refresh notification on the task panel</li>
<li class="li">Tasks are not reassigned properly when the confirmation modal is enabled and reassigning tasks</li>
<li class="li">Crew drag and drop assignment in the Dispatcher Workspace</li>
<li class="li">Decouple the auto-refresh notification and new task loading position within the task panel</li>
<li class="li">Enable SNC Customization for the Workforce API</li>
<li class="li">Fix on-demand optimization UI issues for overlapping qualifiers</li>
<li class="li">Console errors from rendering map markers during auto refresh scenarios</li>
<li class="li">Navigate to the assignment window for 'Today's task'</li>
<li class="li">The task panel auto-refresh doesn't work for configured fields</li>
<li class="li">Territory filter count issues</li>
<li class="li">Un-assign an action on the calendar work order task (WOT) doesn't automatically update the task on the task panel if there's enough space to add the task</li>
<li class="li">Dispatcher Workspace Assignment Assistance sometimes fails to assign tasks</li>
<li class="li">Add a check when pushing the label to avoid a NullPointerException for the territory filter modal</li>
<li class="li">Refactor the agent group cache handling by adding user invalidation logic and improving cache update process</li>
<li class="li">In the Dispatcher Workspace, the 'Assigned to' field keeps getting reset in the Assignment confirmation window when the WOT doesn't have an Assignment group</li>
<li class="li">The calendar goes blank on auto-assign rules with the territory modal</li>
<li class="li">'Work start/travel start' is updated with incorrect values when dragging and dropping the task</li>
<li class="li">Multiple dispatchers are not able to view resources on the Dispatcher Workspace due to cache issue</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.0.18 - April 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">[Google Maps Places API - Workspace]: Upgrade to the new Places API from Google Maps APIs</li>
<li class="li">Upgrade to the new Places API (new) and Routes API for Field Service Capabilities<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_o3h_gwm_nfc">
<li class="li">Effective March 1, 2025, Google has designated the Places API, Directions API, and Distance Matrix API as Legacy services. The newer versions of these services are Places API (New) and Routes API.</li>
<li class="li">You can’t enable or generate new API keys for these legacy services. However, you can continue using these services with the existing API keys. Enable the new APIs from Google Console to continue using the API
services without any issues.</li>
<li class="li">If you need to create a new Google API key after March 2025, you must enable the new APIs from Google Console.</li>
<li class="li">For more information see, <a class="xref true-external" href="https://support.servicenow.com/nav_to.do?uri=kb_knowledge.do?sys_id=3b86844293516210f538fb2d6cba10bf" target="_blank">KB2111488</a>, <a class="xref true-external" href="https://support.servicenow.com/nav_to.do?uri=kb_knowledge.do?sys_id=47952c8a93556210f538fb2d6cba1026" target="_blank">KB2112054</a>, and <a class="xref true-external" href="https://developers.google.com/maps/billing-and-pricing/faq#legacy" target="_blank">Changes to Google Maps Platform automatic volume discounts, monthly credit, and services transitioning to Legacy status</a>.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.0.15 - April 2025</dt>
<dd class="dd" id="store-rn-fsm-config-dispatcher-workspace__latest-store-rn-fsm-config-dispatcher-workspace">
<ul class="ul">
<li class="li">Fixed<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_otb_cwf_w2c">
<li class="li">Auto refresh on personal event is causing calendar to go blank for UK time zone format.</li>
<li class="li">Stockrooms in ""Source Part"" modal from Work Order Task fail to load when viewed in a non-English language</li>
<li class="li">Field Service Dispatcher screen is not loading when setting up a location</li>
<li class="li">Menu options missing in Work Order Card for Similar Work orders</li>
<li class="li">Filter Duplicate groups that prevent duplicate event entries in calendar.</li>
<li class="li">Events show multiple times, when an agent belongs to more than one group(Crew Members)</li>
<li class="li">Events are not shown/duplicated in the Calendar Panel</li>
<li class="li">A date time field configuration for task panel cards causes page to stop loading</li>
</ul></li>
<li class="li">[Google Maps Places API - Workspace]: Upgrade to the new Places API from Google Maps APIs</li>
<li class="li">Upgrade to the new Places API (new) and Routes API for Field Service Capabilities<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_uh2_hwm_nfc">
<li class="li">Effective March 1, 2025, Google has designated the Places API, Directions API, and Distance Matrix API as Legacy services. The newer versions of these services are Places API (New) and Routes API.</li>
<li class="li">You can’t enable or generate new API keys for these legacy services. However, you can continue using these services with the existing API keys. Enable the new APIs from Google Console to continue using the API
services without any issues.</li>
<li class="li">If you need to create a new Google API key after March 2025, you must enable the new APIs from Google Console.</li>
<li class="li">For more information see, <a class="xref true-external" href="https://support.servicenow.com/nav_to.do?uri=kb_knowledge.do?sys_id=3b86844293516210f538fb2d6cba10bf" target="_blank">KB2111488</a>, <a class="xref true-external" href="https://support.servicenow.com/nav_to.do?uri=kb_knowledge.do?sys_id=47952c8a93556210f538fb2d6cba1026" target="_blank">KB2112054</a>, and <a class="xref true-external" href="https://developers.google.com/maps/billing-and-pricing/faq#legacy" target="_blank">Changes to Google Maps Platform automatic volume discounts, monthly credit, and services transitioning to Legacy status</a>.</li>
</ul></li>
<li class="li">Improved the performance of the Drag and drop operation of work order tasks to agents on calendar.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.0.10 - April 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_xp1_5vf_w2c">
<li class="li">Dispatcher Workspace Google Maps live agent location update displays wrong last updated time when system has a different time zone</li>
<li class="li">Calendar goes blank when one of the agent is in a different timezone</li>
<li class="li">Auto refresh on personal event is causing calendar to go blank for UK time zone format</li>
<li class="li">Equipment events only displayed on DWS for one equipment if multiple equipment share the same event</li>
<li class="li">Stockrooms in ""Source Part"" modal from Work Order Task fail to load when viewed in a non-English language</li>
<li class="li">Route Optimization shows incorrect Driving Distance</li>
<li class="li">manager workforce page - Agent location history icon on agent card- we should show icon only in Day or WorkDay view and not in Week view</li>
<li class="li">workforce page -Agent location history - When day changes map view should reset along with icon on agent card</li>
<li class="li">Initial load for calendar doesn't work</li>
<li class="li">Filter Duplicate groups that prevent duplicate event entries in calendar.</li>
<li class="li">Show route button on agent card is visible on Week view but should not be visible in Week view.</li>
<li class="li">Crew Member Events not visible. When the resource count is less than 15, Backport DEF0618204</li>
<li class="li">Events show multiple times, when an agent belongs to more than one group(Crew Members)</li>
<li class="li">Task panel task card is not deselected on applying resource filter</li>
<li class="li">Timezone is not getting appended to the scheduled start during auto refresh of task whenever the field gets updated</li>
</ul></li>
<li class="li">Upgrade to the new Places API from Google Maps APIs</li>
<li class="li">Improved the performance of the Drag and drop operation of work order tasks to agents on calendar.</li>
<li class="li">Territory Selector Filter: improve the performance of the prepareSelectedTerritoriesFromUserPreferenceFilters method as it is taking longer time when selectedIds stored in user preference increases</li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.0.16 - March 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fix issues regarding calendar going blank when auto refresh personal event update</li>
<li class="li">Fix event creation for all day events in different languages</li>
<li class="li">Fix rank resources not returning any results for territory model</li>
<li class="li">Fix personal event creation for different timezones</li>
<li class="li">Fix events not shown / duplicated on calendar</li>
<li class="li">Performance improvement in loading the workspace by adding empty state</li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.0.8 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Improved overall Dispatcher Workspace performance</li>
<li class="li">Introduced a new data model to store schedules and personal events for agents, crews, and equipments</li>
<li class="li">Added empty state of Dispatcher Workspace that loads the workspace with a blank slate if no default group / territories are selected</li>
<li class="li">Added multiple accessibility improvements</li>
<li class="li">Added feature to show real-time markers of agents on Dispatcher Workspace map</li>
<li class="li">Added advanced resource filter capability</li>
<li class="li">Added ability to show completed route view for day view</li>
<li class="li">Added various error handling mechanisms</li>
<li class="li">Added changes for task dependency</li>
<li class="li">Added additional manager support for workforce</li>
<li class="li">Added Schedule Optimization related improvements</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.0.12 - December 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_gck_sgq_4dc">
<li class="li">Fixed issue with groups not sorting in the filter</li>
<li class="li">Fixed issue with assignment not working on searched resources</li>
<li class="li">Fixed issue with territory plugin not showing inactive resources</li>
<li class="li">Fixed issue with hide off shift agents on collapsed mode</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.0.11 - October 2024</dt>
<dd class="dd">
<ol class="ol">
<li class="li">Fix issues regarding single select territories</li>
<li class="li">Fix load more related issues fetching more data than required</li>
<li class="li">Fix contractor cards not updating the added tasks</li>
<li class="li">Fix sorting issues with territory model</li>
<li class="li">Add improvements related to auto refresh for having constrained behavior</li>
<li class="li">Fix issues related to technician relocation</li>
<li class="li">Fix drag and drop issues with WFO</li>
</ol>
</dd>
<dt class="dt dlterm">Version 26.0.6 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Update tile icons for FSM UIB-enabled components</li>
<li class="li">Restricted view on manager workforce page</li>
<li class="li">Support territory on manager workforce page</li>
<li class="li">Bug fixes for few A11y issues</li>
<li class="li">Feature to load all assignment groups, territories, or header groups collapsed on initial page load of Dispatcher Workspace</li>
<li class="li">Added warning message: SO and schedule assistance in conflict</li>
<li class="li">Assisted assignment feature</li>
<li class="li">Add single select of dispatch/group/territory on Dispatcher Workspace setting</li>
<li class="li">Display various time zones on the Dispatcher Workspace calendar</li>
<li class="li">Creation of personal events for territories on Dispatcher Workspace</li>
<li class="li">Auto-refresh on task panel enhancement</li>
<li class="li">Ability to hide off-shift or non-working agents from view, store-related changes</li>
<li class="li">Agent location and capacity management updates for Dispatcher Workspace</li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.0.13 - June 2024</dt>
<dd class="dd">
<div class="p">
<ol class="ol" id="store-rn-fsm-config-dispatcher-workspace__ol_jyj_nyp_4bc">
<li class="li">Fixed issues related to loading contractors and equipments on Dispatcher workspace with territory model switched ON.</li>
<li class="li">Fixed honoring collapsed groups state during date navigation with Territory model switched ON.</li>
<li class="li">Uptake calendar component child configuration flags to fix section header collapse issue.</li>
<li class="li">Fixed work order getting stuck in draft status.</li>
<li class="li">Removed old qualifiers from default qualifiers sections</li>
<li class="li">Fixed show all routes and pagination.</li>
<li class="li">Fixed on demand intraday issue related to overlapping territories.</li>
<li class="li">Fixed misconfiguration of table/field ACLs for few tables to improve app security.</li>
<li class="li">Performance fixes on Dispatcher workspace.</li>
</ol>
</div>
</dd>
<dt class="dt dlterm">Version 24.0.10 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fix issues for linear assets in workspace</li>
<li class="li">Fix internationalization issues</li>
<li class="li">Resolved an issue on dispatcher workspace for assignment window details coming up as empty</li>
<li class="li">Fix issue on dispatcher workspace for Flexible view and week view for remove time gaps</li>
<li class="li">Fix performance issues on territory planning and dispatcher workspace</li>
<li class="li">Fix issues for ad-hoc agents not displaying on dispatcher workspace</li>
<li class="li">Fix resource filter issue on dispatcher workspace for large number of assignment groups</li>
<li class="li">Fix issue for dispatcher workspace drag and drop after sorting agents</li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.0.7 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Create personal events on calendar</li>
<li class="li">Make bulk updates for calendar events</li>
<li class="li">Choose assignment options on drag and drop action</li>
<li class="li">Enable single-select only on group/territory dropdown</li>
<li class="li">Sidebar - Send messages between agents</li>
<li class="li">Display various timezones for agents</li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.3.12 - September 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_dp1_m12_5yb">
<li class="li">Agent Assist on the work order task form is not loading the correct page.</li>
<li class="li">Utah with Dispatcher Workspace 23.3.8: calendar events and the task panel have task state colors are missing.</li>
<li class="li">On the calendar, the work start and work end times for multi-day work order tasks are incorrect when indicators for travel time and travel home time are enabled.</li>
<li class="li">Events are not visible for agents when filtered by a resource filter.</li>
<li class="li">The default resource filter for agents in multiple groups hides events.</li>
<li class="li">When the resource filter is applied, tasks are not displayed after dragging and dropping them on the calendar.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.2.11 - September 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_pg1_y12_5yb">
<li class="li">Applying the resource filter is not displaying the events correctly.</li>
<li class="li">Drag and drop to assign task failed right after refreshing the browser on the dispatcher workspace.</li>
<li class="li">On the calendar, the work start and work end times for multi-day work order tasks are incorrect when indicators for travel time and travel home time are enabled.</li>
<li class="li">Events are not visible for agents when filtered by a resource filter.</li>
<li class="li">The default resource filter for agents in multiple groups hides events.</li>
<li class="li">When the resource filter is applied, tasks are not displayed after dragging and dropping them on the calendar.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.0.7 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Contextual Side Panel: Support the dispatcher in visualizing work schedules, and agent details, show sibling tasks and task requirements in a contextual side panel</li>
<li class="li">Group Metrics: Allow Dispatchers to view group and individual performance.</li>
<li class="li">Dispatcher Workspace Maps:<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_ubs_x5p_hyb">
<li class="li">Improve the map markers and visual indicators on the map</li>
<li class="li">Provide capability of agent and tasks filters on the map</li>
<li class="li">Support the dispatcher in visualizing work schedules and routes, as well as agent details and task requirements in a contextual side panel</li>
</ul></li>
<li class="li">Dispatcher Workspace Automated Task Bundling: Allow Dispatchers to select and assign or create bundles from multiple tasks</li>
<li class="li">Dispatcher Workspace Schedule Optimization indicator: DW UI indicator when schedule optimization is run</li>
<li class="li">Dispatcher workspace Collapse/collapse task panel</li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.3.8 - July 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_ipn_d4k_1yb">
<li class="li">Fixed below:<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_jpn_d4k_1yb">
<li class="li">Searching the resource and then dragging and dropping the task is not working in some scenarios</li>
<li class="li">Creating a bundle is failing with the Vancouver family build</li>
<li class="li">Task filters on DWS 3.0 on the initial page load are not filtered according to the default selected filter</li>
<li class="li">on DWS 3.0 calendar, task state colors are missing with the Vancouver family build.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.3.5 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_qld_ndr_fwb">
<li class="li">New:<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_tjg_ndr_fwb">
<li class="li">Ad-Hoc Filtering capability added in Task panel of dispatcher workspace</li>
<li class="li">Added capability to lock/unlock work order tasks on dispatcher workspace UI</li>
<li class="li">Capability added to Drag and drop work order tasks based on scheduled travel start time instead of scheduled start time</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_ixk_qdr_fwb">
<li class="li">
<p class="p">The Central Dispatch plugin (com.snc.central_dispatch) is deprecated in Utah release.</p>
<p class="p">Instead, use the [field-service-mgmt] [dispatcher-workspace] plugin (com.snc.uib.fsm_dispatcher_workspace) for scheduling and dispatching work order tasks to agents.</p>
</li>
<li class="li">Minor updates</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.2.5 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_ijw_xp1_h5b">
<li class="li">New:<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_yph_yp1_h5b">
<li class="li">Localization support from the internationalization team for translation of strings within this store app, so that the store build no longer depends on the family release build for translations.</li>
<li class="li">The following usability features were added in the Dispatcher Workspace UI:<ul class="ul" id="store-rn-fsm-config-dispatcher-workspace__ul_zph_yp1_h5b">
<li class="li">Within dispatcher workspace calendar, support resizing of the events to increase/decrease the duration of the event.</li>
<li class="li">Update the layout in UIB pages to the latest layout 3.0 offered from UIB-UXF platform.</li>
</ul></li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-config-dispatcher-workspace.html\" id=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-config-dispatcher-workspace.html\"><body id=\"store-rn-fsm-config-dispatcher-workspace\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-fsm-config-dispatcher-workspace\" aria-labelledby=\"title_store-rn-fsm-config-dispatcher-workspace\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-fsm-config-dispatcher-workspace\">FSM Configurable <span class=\"ph\">Dispatcher Workspace</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the FSM Configurable <span class=\"ph\">Dispatcher Workspace</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-fsm-config-dispatcher-workspace__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d439074e64\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 28.1.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Performance Improvements - Enhancements to backend and UI responsiveness, especially in calendar and task panel rendering. <ul class=\"ul\">\n <li class=\"li\">Improved backend drag-and-drop performance.</li>\n <li class=\"li\">Optimized event body rendering.</li>\n <li class=\"li\">Enabled support for batch streaming with individual databrokers.</li>\n <li class=\"li\">Identified and addressed task assignment bottlenecks.</li>\n <li class=\"li\">Enhanced auto-refresh logic for calendar.</li>\n <li class=\"li\">Limited refresh scope to expanded panels only.</li>\n </ul>\n </li>\n <li class=\"li\">Extensibility - Support for broader resource types and filtering capabilities. <ul class=\"ul\">\n <li class=\"li\">Extended filters to support more resource types.</li>\n </ul>\n </li>\n <li class=\"li\">Usability - Improvements to workflows and user interactions in the Dispatcher Workspace. <ul class=\"ul\">\n <li class=\"li\">Auto-updated end time in personal events.</li>\n <li class=\"li\">Flagged tasks outside the Dispatcher workspace UI.</li>\n <li class=\"li\">Evaluated list view bundles.</li>\n <li class=\"li\">Decoupled task panel auto-refresh settings.</li>\n </ul>\n </li>\n <li class=\"li\">Calendar Updates - Enhancements to calendar rendering, timezone support, and event handling. <ul class=\"ul\">\n <li class=\"li\">Improved rendering and date handling.</li>\n <li class=\"li\">Enhanced calendar refresh and performance.</li>\n <li class=\"li\">Deprecated non-collapsible calendar behavior. <ul class=\"ul\">\n <li class=\"li\">Removed legacy collapse mode logic to query and render resources on the schedule calendar.</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Other Notables <ul class=\"ul\">\n <li class=\"li\">Enabled view-only access to Smart Assessment responses from the workspace.</li>\n <li class=\"li\">Displayed dependent tasks in the Contextual side panel.</li>\n <li class=\"li\">Added conflict detail to dependent task cards.</li>\n <li class=\"li\">Migrated from work parameters to the new agent schedule attribute plan table.</li>\n </ul>\n </li>\n <li class=\"li\">Tech Debt - Focuses on modernizing and cleaning up legacy components in the Dispatcher Workspace. <ul class=\"ul\">\n <li class=\"li\">Replaced the datetime picker with the NDS component for consistency.</li>\n <li class=\"li\">Fixed ACL warnings across the Dispatcher workspace tables.</li>\n <li class=\"li\">Introduced API abstraction for flat table rendering.</li>\n </ul>\n </li>\n <li class=\"li\">Manager workforce page improvements - <ul class=\"ul\">\n <li class=\"li\">Added calendar tab in contextual side panel when workforce optimization (WFO) is enabled.</li>\n <li class=\"li\">Display work order tasks when WFO is enabled.</li>\n <li class=\"li\">Hide other events in the calendar except WOT events when WFO is enabled.</li>\n <li class=\"li\">Adopted the flat table approach for WFO.</li>\n <li class=\"li\">Applied the coral theme to the Workforce UI.</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.12 - July 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_t1h_2mg_wfc\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_tzx_2mg_wfc\">\n <li class=\"li\">Resource Search when resources are associated via territory membership only</li>\n <li class=\"li\">Auto-refresh notification on the task panel</li>\n <li class=\"li\">Tasks are not reassigned properly when the confirmation modal is enabled and reassigning tasks</li>\n <li class=\"li\">Crew drag and drop assignment in the Dispatcher Workspace</li>\n <li class=\"li\">Decouple the auto-refresh notification and new task loading position within the task panel</li>\n <li class=\"li\">Enable SNC Customization for the Workforce API</li>\n <li class=\"li\">Fix on-demand optimization UI issues for overlapping qualifiers</li>\n <li class=\"li\">Console errors from rendering map markers during auto refresh scenarios</li>\n <li class=\"li\">Navigate to the assignment window for 'Today's task'</li>\n <li class=\"li\">The task panel auto-refresh doesn't work for configured fields</li>\n <li class=\"li\">Territory filter count issues</li>\n <li class=\"li\">Un-assign an action on the calendar work order task (WOT) doesn't automatically update the task on the task panel if there's enough space to add the task</li>\n <li class=\"li\">Dispatcher Workspace Assignment Assistance sometimes fails to assign tasks</li>\n <li class=\"li\">Add a check when pushing the label to avoid a NullPointerException for the territory filter modal</li>\n <li class=\"li\">Refactor the agent group cache handling by adding user invalidation logic and improving cache update process</li>\n <li class=\"li\">In the Dispatcher Workspace, the 'Assigned to' field keeps getting reset in the Assignment confirmation window when the WOT doesn't have an Assignment group</li>\n <li class=\"li\">The calendar goes blank on auto-assign rules with the territory modal</li>\n <li class=\"li\">'Work start/travel start' is updated with incorrect values when dragging and dropping the task</li>\n <li class=\"li\">Multiple dispatchers are not able to view resources on the Dispatcher Workspace due to cache issue</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.18 - April 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">[Google Maps Places API - Workspace]: Upgrade to the new Places API from Google Maps APIs</li>\n <li class=\"li\">Upgrade to the new Places API (new) and Routes API for Field Service Capabilities<ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_o3h_gwm_nfc\">\n <li class=\"li\">Effective March 1, 2025, Google has designated the Places API, Directions API, and Distance Matrix API as Legacy services. The newer versions of these services are Places API (New) and Routes API.</li>\n <li class=\"li\">You can’t enable or generate new API keys for these legacy services. However, you can continue using these services with the existing API keys. Enable the new APIs from Google Console to continue using the API\n services without any issues.</li>\n <li class=\"li\">If you need to create a new Google API key after March 2025, you must enable the new APIs from Google Console.</li>\n <li class=\"li\">For more information see, <a class=\"xref true-external\" href=\"https://support.servicenow.com/nav_to.do?uri=kb_knowledge.do?sys_id=3b86844293516210f538fb2d6cba10bf\" target=\"_blank\">KB2111488</a>, <a class=\"xref true-external\" href=\"https://support.servicenow.com/nav_to.do?uri=kb_knowledge.do?sys_id=47952c8a93556210f538fb2d6cba1026\" target=\"_blank\">KB2112054</a>, and <a class=\"xref true-external\" href=\"https://developers.google.com/maps/billing-and-pricing/faq#legacy\" target=\"_blank\">Changes to Google Maps Platform automatic volume discounts, monthly credit, and services transitioning to Legacy status</a>.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.15 - April 2025</dt>\n <dd class=\"dd\" id=\"store-rn-fsm-config-dispatcher-workspace__latest-store-rn-fsm-config-dispatcher-workspace\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_otb_cwf_w2c\">\n <li class=\"li\">Auto refresh on personal event is causing calendar to go blank for UK time zone format.</li>\n <li class=\"li\">Stockrooms in ""Source Part"" modal from Work Order Task fail to load when viewed in a non-English language</li>\n <li class=\"li\">Field Service Dispatcher screen is not loading when setting up a location</li>\n <li class=\"li\">Menu options missing in Work Order Card for Similar Work orders</li>\n <li class=\"li\">Filter Duplicate groups that prevent duplicate event entries in calendar.</li>\n <li class=\"li\">Events show multiple times, when an agent belongs to more than one group(Crew Members)</li>\n <li class=\"li\">Events are not shown/duplicated in the Calendar Panel</li>\n <li class=\"li\">A date time field configuration for task panel cards causes page to stop loading</li>\n </ul></li>\n <li class=\"li\">[Google Maps Places API - Workspace]: Upgrade to the new Places API from Google Maps APIs</li>\n <li class=\"li\">Upgrade to the new Places API (new) and Routes API for Field Service Capabilities<ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_uh2_hwm_nfc\">\n <li class=\"li\">Effective March 1, 2025, Google has designated the Places API, Directions API, and Distance Matrix API as Legacy services. The newer versions of these services are Places API (New) and Routes API.</li>\n <li class=\"li\">You can’t enable or generate new API keys for these legacy services. However, you can continue using these services with the existing API keys. Enable the new APIs from Google Console to continue using the API\n services without any issues.</li>\n <li class=\"li\">If you need to create a new Google API key after March 2025, you must enable the new APIs from Google Console.</li>\n <li class=\"li\">For more information see, <a class=\"xref true-external\" href=\"https://support.servicenow.com/nav_to.do?uri=kb_knowledge.do?sys_id=3b86844293516210f538fb2d6cba10bf\" target=\"_blank\">KB2111488</a>, <a class=\"xref true-external\" href=\"https://support.servicenow.com/nav_to.do?uri=kb_knowledge.do?sys_id=47952c8a93556210f538fb2d6cba1026\" target=\"_blank\">KB2112054</a>, and <a class=\"xref true-external\" href=\"https://developers.google.com/maps/billing-and-pricing/faq#legacy\" target=\"_blank\">Changes to Google Maps Platform automatic volume discounts, monthly credit, and services transitioning to Legacy status</a>.</li>\n </ul></li>\n <li class=\"li\">Improved the performance of the Drag and drop operation of work order tasks to agents on calendar.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.10 - April 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_xp1_5vf_w2c\">\n <li class=\"li\">Dispatcher Workspace Google Maps live agent location update displays wrong last updated time when system has a different time zone</li>\n <li class=\"li\">Calendar goes blank when one of the agent is in a different timezone</li>\n <li class=\"li\">Auto refresh on personal event is causing calendar to go blank for UK time zone format</li>\n <li class=\"li\">Equipment events only displayed on DWS for one equipment if multiple equipment share the same event</li>\n <li class=\"li\">Stockrooms in ""Source Part"" modal from Work Order Task fail to load when viewed in a non-English language</li>\n <li class=\"li\">Route Optimization shows incorrect Driving Distance</li>\n <li class=\"li\">manager workforce page - Agent location history icon on agent card- we should show icon only in Day or WorkDay view and not in Week view</li>\n <li class=\"li\">workforce page -Agent location history - When day changes map view should reset along with icon on agent card</li>\n <li class=\"li\">Initial load for calendar doesn't work</li>\n <li class=\"li\">Filter Duplicate groups that prevent duplicate event entries in calendar.</li>\n <li class=\"li\">Show route button on agent card is visible on Week view but should not be visible in Week view.</li>\n <li class=\"li\">Crew Member Events not visible. When the resource count is less than 15, Backport DEF0618204</li>\n <li class=\"li\">Events show multiple times, when an agent belongs to more than one group(Crew Members)</li>\n <li class=\"li\">Task panel task card is not deselected on applying resource filter</li>\n <li class=\"li\">Timezone is not getting appended to the scheduled start during auto refresh of task whenever the field gets updated</li>\n </ul></li>\n <li class=\"li\">Upgrade to the new Places API from Google Maps APIs</li>\n <li class=\"li\">Improved the performance of the Drag and drop operation of work order tasks to agents on calendar.</li>\n <li class=\"li\">Territory Selector Filter: improve the performance of the prepareSelectedTerritoriesFromUserPreferenceFilters method as it is taking longer time when selectedIds stored in user preference increases</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.16 - March 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fix issues regarding calendar going blank when auto refresh personal event update</li>\n <li class=\"li\">Fix event creation for all day events in different languages</li>\n <li class=\"li\">Fix rank resources not returning any results for territory model</li>\n <li class=\"li\">Fix personal event creation for different timezones</li>\n <li class=\"li\">Fix events not shown / duplicated on calendar</li>\n <li class=\"li\">Performance improvement in loading the workspace by adding empty state</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.8 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Improved overall Dispatcher Workspace performance</li>\n <li class=\"li\">Introduced a new data model to store schedules and personal events for agents, crews, and equipments</li>\n <li class=\"li\">Added empty state of Dispatcher Workspace that loads the workspace with a blank slate if no default group / territories are selected</li>\n <li class=\"li\">Added multiple accessibility improvements</li>\n <li class=\"li\">Added feature to show real-time markers of agents on Dispatcher Workspace map</li>\n <li class=\"li\">Added advanced resource filter capability</li>\n <li class=\"li\">Added ability to show completed route view for day view</li>\n <li class=\"li\">Added various error handling mechanisms</li>\n <li class=\"li\">Added changes for task dependency</li>\n <li class=\"li\">Added additional manager support for workforce</li>\n <li class=\"li\">Added Schedule Optimization related improvements</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.12 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_gck_sgq_4dc\">\n <li class=\"li\">Fixed issue with groups not sorting in the filter</li>\n <li class=\"li\">Fixed issue with assignment not working on searched resources</li>\n <li class=\"li\">Fixed issue with territory plugin not showing inactive resources</li>\n <li class=\"li\">Fixed issue with hide off shift agents on collapsed mode</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.11 - October 2024</dt>\n <dd class=\"dd\">\n <ol class=\"ol\">\n <li class=\"li\">Fix issues regarding single select territories</li>\n <li class=\"li\">Fix load more related issues fetching more data than required</li>\n <li class=\"li\">Fix contractor cards not updating the added tasks</li>\n <li class=\"li\">Fix sorting issues with territory model</li>\n <li class=\"li\">Add improvements related to auto refresh for having constrained behavior</li>\n <li class=\"li\">Fix issues related to technician relocation</li>\n <li class=\"li\">Fix drag and drop issues with WFO</li>\n </ol>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.6 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Update tile icons for FSM UIB-enabled components</li>\n <li class=\"li\">Restricted view on manager workforce page</li>\n <li class=\"li\">Support territory on manager workforce page</li>\n <li class=\"li\">Bug fixes for few A11y issues</li>\n <li class=\"li\">Feature to load all assignment groups, territories, or header groups collapsed on initial page load of Dispatcher Workspace</li>\n <li class=\"li\">Added warning message: SO and schedule assistance in conflict</li>\n <li class=\"li\">Assisted assignment feature</li>\n <li class=\"li\">Add single select of dispatch/group/territory on Dispatcher Workspace setting</li>\n <li class=\"li\">Display various time zones on the Dispatcher Workspace calendar</li>\n <li class=\"li\">Creation of personal events for territories on Dispatcher Workspace</li>\n <li class=\"li\">Auto-refresh on task panel enhancement</li>\n <li class=\"li\">Ability to hide off-shift or non-working agents from view, store-related changes</li>\n <li class=\"li\">Agent location and capacity management updates for Dispatcher Workspace</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.13 - June 2024</dt>\n <dd class=\"dd\">\n <div class=\"p\">\n <ol class=\"ol\" id=\"store-rn-fsm-config-dispatcher-workspace__ol_jyj_nyp_4bc\">\n <li class=\"li\">Fixed issues related to loading contractors and equipments on Dispatcher workspace with territory model switched ON.</li>\n <li class=\"li\">Fixed honoring collapsed groups state during date navigation with Territory model switched ON.</li>\n <li class=\"li\">Uptake calendar component child configuration flags to fix section header collapse issue.</li>\n <li class=\"li\">Fixed work order getting stuck in draft status.</li>\n <li class=\"li\">Removed old qualifiers from default qualifiers sections</li>\n <li class=\"li\">Fixed show all routes and pagination.</li>\n <li class=\"li\">Fixed on demand intraday issue related to overlapping territories.</li>\n <li class=\"li\">Fixed misconfiguration of table/field ACLs for few tables to improve app security.</li>\n <li class=\"li\">Performance fixes on Dispatcher workspace.</li>\n </ol>\n </div>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.10 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fix issues for linear assets in workspace</li>\n <li class=\"li\">Fix internationalization issues</li>\n <li class=\"li\">Resolved an issue on dispatcher workspace for assignment window details coming up as empty</li>\n <li class=\"li\">Fix issue on dispatcher workspace for Flexible view and week view for remove time gaps</li>\n <li class=\"li\">Fix performance issues on territory planning and dispatcher workspace</li>\n <li class=\"li\">Fix issues for ad-hoc agents not displaying on dispatcher workspace</li>\n <li class=\"li\">Fix resource filter issue on dispatcher workspace for large number of assignment groups</li>\n <li class=\"li\">Fix issue for dispatcher workspace drag and drop after sorting agents</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.7 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Create personal events on calendar</li>\n <li class=\"li\">Make bulk updates for calendar events</li>\n <li class=\"li\">Choose assignment options on drag and drop action</li>\n <li class=\"li\">Enable single-select only on group/territory dropdown</li>\n <li class=\"li\">Sidebar - Send messages between agents</li>\n <li class=\"li\">Display various timezones for agents</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.3.12 - September 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_dp1_m12_5yb\">\n <li class=\"li\">Agent Assist on the work order task form is not loading the correct page.</li>\n <li class=\"li\">Utah with Dispatcher Workspace 23.3.8: calendar events and the task panel have task state colors are missing.</li>\n <li class=\"li\">On the calendar, the work start and work end times for multi-day work order tasks are incorrect when indicators for travel time and travel home time are enabled.</li>\n <li class=\"li\">Events are not visible for agents when filtered by a resource filter.</li>\n <li class=\"li\">The default resource filter for agents in multiple groups hides events.</li>\n <li class=\"li\">When the resource filter is applied, tasks are not displayed after dragging and dropping them on the calendar.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.2.11 - September 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_pg1_y12_5yb\">\n <li class=\"li\">Applying the resource filter is not displaying the events correctly.</li>\n <li class=\"li\">Drag and drop to assign task failed right after refreshing the browser on the dispatcher workspace.</li>\n <li class=\"li\">On the calendar, the work start and work end times for multi-day work order tasks are incorrect when indicators for travel time and travel home time are enabled.</li>\n <li class=\"li\">Events are not visible for agents when filtered by a resource filter.</li>\n <li class=\"li\">The default resource filter for agents in multiple groups hides events.</li>\n <li class=\"li\">When the resource filter is applied, tasks are not displayed after dragging and dropping them on the calendar.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.7 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Contextual Side Panel: Support the dispatcher in visualizing work schedules, and agent details, show sibling tasks and task requirements in a contextual side panel</li>\n <li class=\"li\">Group Metrics: Allow Dispatchers to view group and individual performance.</li>\n <li class=\"li\">Dispatcher Workspace Maps:<ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_ubs_x5p_hyb\">\n <li class=\"li\">Improve the map markers and visual indicators on the map</li>\n <li class=\"li\">Provide capability of agent and tasks filters on the map</li>\n <li class=\"li\">Support the dispatcher in visualizing work schedules and routes, as well as agent details and task requirements in a contextual side panel</li>\n </ul></li>\n <li class=\"li\">Dispatcher Workspace Automated Task Bundling: Allow Dispatchers to select and assign or create bundles from multiple tasks</li>\n <li class=\"li\">Dispatcher Workspace Schedule Optimization indicator: DW UI indicator when schedule optimization is run</li>\n <li class=\"li\">Dispatcher workspace Collapse/collapse task panel</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.3.8 - July 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_ipn_d4k_1yb\">\n <li class=\"li\">Fixed below:<ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_jpn_d4k_1yb\">\n <li class=\"li\">Searching the resource and then dragging and dropping the task is not working in some scenarios</li>\n <li class=\"li\">Creating a bundle is failing with the Vancouver family build</li>\n <li class=\"li\">Task filters on DWS 3.0 on the initial page load are not filtered according to the default selected filter</li>\n <li class=\"li\">on DWS 3.0 calendar, task state colors are missing with the Vancouver family build.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.3.5 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_qld_ndr_fwb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_tjg_ndr_fwb\">\n <li class=\"li\">Ad-Hoc Filtering capability added in Task panel of dispatcher workspace</li>\n <li class=\"li\">Added capability to lock/unlock work order tasks on dispatcher workspace UI</li>\n <li class=\"li\">Capability added to Drag and drop work order tasks based on scheduled travel start time instead of scheduled start time</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_ixk_qdr_fwb\">\n <li class=\"li\">\n <p class=\"p\">The Central Dispatch plugin (com.snc.central_dispatch) is deprecated in Utah release.</p>\n <p class=\"p\">Instead, use the [field-service-mgmt] [dispatcher-workspace] plugin (com.snc.uib.fsm_dispatcher_workspace) for scheduling and dispatching work order tasks to agents.</p>\n </li>\n <li class=\"li\">Minor updates</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.5 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_ijw_xp1_h5b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_yph_yp1_h5b\">\n <li class=\"li\">Localization support from the internationalization team for translation of strings within this store app, so that the store build no longer depends on the family release build for translations.</li>\n <li class=\"li\">The following usability features were added in the Dispatcher Workspace UI:<ul class=\"ul\" id=\"store-rn-fsm-config-dispatcher-workspace__ul_zph_yp1_h5b\">\n <li class=\"li\">Within dispatcher workspace calendar, support resizing of the events to increase/decrease the duration of the event.</li>\n <li class=\"li\">Update the layout in UIB pages to the latest layout 3.0 offered from UIB-UXF platform.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # FSM Configurable Dispatcher Workspace release notes
Version history for the FSM Configurable Dispatcher Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.1.1 - August 2025
* Performance Improvements - Enhancements to backend and UI responsiveness, especially in calendar and task panel rendering.
+ Improved backend drag-and-drop performance.
+ Optimized event body rendering.
+ Enabled support for batch streaming with individual databrokers.
+ Identified and addressed task assignment bottlenecks.
+ Enhanced auto-refresh logic for calendar.
+ Limited refresh scope to expanded panels only.
* Extensibility - Support for broader resource types and filtering capabilities.
+ Extended filters to support more resource types.
* Usability - Improvements to workflows and user interactions in the Dispatcher Workspace.
+ Auto-updated end time in personal events.
+ Flagged tasks outside the Dispatcher workspace UI.
+ Evaluated list view bundles.
+ Decoupled task panel auto-refresh settings.
* Calendar Updates - Enhancements to calendar rendering, timezone support, and event handling.
+ Improved rendering and date handling.
+ Enhanced calendar refresh and performance.
+ Deprecated non-collapsible calendar behavior.
- Removed legacy collapse mode logic to query and render resources on the schedule calendar.
* Other Notables
+ Enabled view-only access to Smart Assessment responses from the workspace.
+ Displayed dependent tasks in the Contextual side panel.
+ Added conflict detail to dependent task cards.
+ Migrated from work parameters to the new agent schedule attribute plan table.
* Tech Debt - Focuses on modernizing and cleaning up legacy components in the Dispatcher Workspace.
+ Replaced the datetime picker with the NDS component for consistency.
+ Fixed ACL warnings across the Dispatcher workspace tables.
+ Introduced API abstraction for flat table rendering.
* Manager workforce page improvements -
+ Added calendar tab in contextual side panel when workforce optimization (WFO) is enabled.
+ Display work order tasks when WFO is enabled.
+ Hide other events in the calendar except WOT events when WFO is enabled.
+ Adopted the flat table approach for WFO.
+ Applied the coral theme to the Workforce UI.
#### Version 27.0.12 - July 2025
* Fixed:
+ Resource Search when resources are associated via territory membership only
+ Auto-refresh notification on the task panel
+ Tasks are not reassigned properly when the confirmation modal is enabled and reassigning tasks
+ Crew drag and drop assignment in the Dispatcher Workspace
+ Decouple the auto-refresh notification and new task loading position within the task panel
+ Enable SNC Customization for the Workforce API
+ Fix on-demand optimization UI issues for overlapping qualifiers
+ Console errors from rendering map markers during auto refresh scenarios
+ Navigate to the assignment window for 'Today's task'
+ The task panel auto-refresh doesn't work for configured fields
+ Territory filter count issues
+ Un-assign an action on the calendar work order task (WOT) doesn't automatically update the task on the task panel if there's enough space to add the task
+ Dispatcher Workspace Assignment Assistance sometimes fails to assign tasks
+ Add a check when pushing the label to avoid a NullPointerException for the territory filter modal
+ Refactor the agent group cache handling by adding user invalidation logic and improving cache update process
+ In the Dispatcher Workspace, the 'Assigned to' field keeps getting reset in the Assignment confirmation window when the WOT doesn't have an Assignment group
+ The calendar goes blank on auto-assign rules with the territory modal
+ 'Work start/travel start' is updated with incorrect values when dragging and dropping the task
+ Multiple dispatchers are not able to view resources on the Dispatcher Workspace due to cache issue
#### Version 25.0.18 - April 2025
* [Google Maps Places API - Workspace]: Upgrade to the new Places API from Google Maps APIs
* Upgrade to the new Places API (new) and Routes API for Field Service Capabilities
+ Effective March 1, 2025, Google has designated the Places API, Directions API, and Distance Matrix API as Legacy services. The newer versions of these services are Places API (New) and Routes API.
+ You can’t enable or generate new API keys for these legacy services. However, you can continue using these services with the existing API keys. Enable the new APIs from Google Console to continue using the API
services without any issues.
+ If you need to create a new Google API key after March 2025, you must enable the new APIs from Google Console.
+ For more information see, KB2111488, KB2112054, and Changes to Google Maps Platform automatic volume discounts, monthly credit, and services transitioning to Legacy status.
#### Version 26.0.15 - April 2025
* Fixed
+ Auto refresh on personal event is causing calendar to go blank for UK time zone format.
+ Stockrooms in ""Source Part"" modal from Work Order Task fail to load when viewed in a non-English language
+ Field Service Dispatcher screen is not loading when setting up a location
+ Menu options missing in Work Order Card for Similar Work orders
+ Filter Duplicate groups that prevent duplicate event entries in calendar.
+ Events show multiple times, when an agent belongs to more than one group(Crew Members)
+ Events are not shown/duplicated in the Calendar Panel
+ A date time field configuration for task panel cards causes page to stop loading
* [Google Maps Places API - Workspace]: Upgrade to the new Places API from Google Maps APIs
* Upgrade to the new Places API (new) and Routes API for Field Service Capabilities
+ Effective March 1, 2025, Google has designated the Places API, Directions API, and Distance Matrix API as Legacy services. The newer versions of these services are Places API (New) and Routes API.
+ You can’t enable or generate new API keys for these legacy services. However, you can continue using these services with the existing API keys. Enable the new APIs from Google Console to continue using the API
services without any issues.
+ If you need to create a new Google API key after March 2025, you must enable the new APIs from Google Console.
+ For more information see, KB2111488, KB2112054, and Changes to Google Maps Platform automatic volume discounts, monthly credit, and services transitioning to Legacy status.
* Improved the performance of the Drag and drop operation of work order tasks to agents on calendar.
#### Version 27.0.10 - April 2025
* Fixed
+ Dispatcher Workspace Google Maps live agent location update displays wrong last updated time when system has a different time zone
+ Calendar goes blank when one of the agent is in a different timezone
+ Auto refresh on personal event is causing calendar to go blank for UK time zone format
+ Equipment events only displayed on DWS for one equipment if multiple equipment share the same event
+ Stockrooms in ""Source Part"" modal from Work Order Task fail to load when viewed in a non-English language
+ Route Optimization shows incorrect Driving Distance
+ manager workforce page - Agent location history icon on agent card- we should show icon only in Day or WorkDay view and not in Week view
+ workforce page -Agent location history - When day changes map view should reset along with icon on agent card
+ Initial load for calendar doesn't work
+ Filter Duplicate groups that prevent duplicate event entries in calendar.
+ Show route button on agent card is visible on Week view but should not be visible in Week view.
+ Crew Member Events not visible. When the resource count is less than 15, Backport DEF0618204
+ Events show multiple times, when an agent belongs to more than one group(Crew Members)
+ Task panel task card is not deselected on applying resource filter
+ Timezone is not getting appended to the scheduled start during auto refresh of task whenever the field gets updated
* Upgrade to the new Places API from Google Maps APIs
* Improved the performance of the Drag and drop operation of work order tasks to agents on calendar.
* Territory Selector Filter: improve the performance of the prepareSelectedTerritoriesFromUserPreferenceFilters method as it is taking longer time when selectedIds stored in user preference increases
#### Version 25.0.16 - March 2025
* Fix issues regarding calendar going blank when auto refresh personal event update
* Fix event creation for all day events in different languages
* Fix rank resources not returning any results for territory model
* Fix personal event creation for different timezones
* Fix events not shown / duplicated on calendar
* Performance improvement in loading the workspace by adding empty state
#### Version 27.0.8 - February 2025
* Improved overall Dispatcher Workspace performance
* Introduced a new data model to store schedules and personal events for agents, crews, and equipments
* Added empty state of Dispatcher Workspace that loads the workspace with a blank slate if no default group / territories are selected
* Added multiple accessibility improvements
* Added feature to show real-time markers of agents on Dispatcher Workspace map
* Added advanced resource filter capability
* Added ability to show completed route view for day view
* Added various error handling mechanisms
* Added changes for task dependency
* Added additional manager support for workforce
* Added Schedule Optimization related improvements
#### Version 26.0.12 - December 2024
* Fixed issue with groups not sorting in the filter
* Fixed issue with assignment not working on searched resources
* Fixed issue with territory plugin not showing inactive resources
* Fixed issue with hide off shift agents on collapsed mode
#### Version 26.0.11 - October 2024
1. Fix issues regarding single select territories
2. Fix load more related issues fetching more data than required
3. Fix contractor cards not updating the added tasks
4. Fix sorting issues with territory model
5. Add improvements related to auto refresh for having constrained behavior
6. Fix issues related to technician relocation
7. Fix drag and drop issues with WFO
#### Version 26.0.6 - August 2024
* Update tile icons for FSM UIB-enabled components
* Restricted view on manager workforce page
* Support territory on manager workforce page
* Bug fixes for few A11y issues
* Feature to load all assignment groups, territories, or header groups collapsed on initial page load of Dispatcher Workspace
* Added warning message: SO and schedule assistance in conflict
* Assisted assignment feature
* Add single select of dispatch/group/territory on Dispatcher Workspace setting
* Display various time zones on the Dispatcher Workspace calendar
* Creation of personal events for territories on Dispatcher Workspace
* Auto-refresh on task panel enhancement
* Ability to hide off-shift or non-working agents from view, store-related changes
* Agent location and capacity management updates for Dispatcher Workspace
#### Version 25.0.13 - June 2024
1. Fixed issues related to loading contractors and equipments on Dispatcher workspace with territory model switched ON.
2. Fixed honoring collapsed groups state during date navigation with Territory model switched ON.
3. Uptake calendar component child configuration flags to fix section header collapse issue.
4. Fixed work order getting stuck in draft status.
5. Removed old qualifiers from default qualifiers sections
6. Fixed show all routes and pagination.
7. Fixed on demand intraday issue related to overlapping territories.
8. Fixed misconfiguration of table/field ACLs for few tables to improve app security.
9. Performance fixes on Dispatcher workspace.
#### Version 24.0.10 - March 2024
* Fix issues for linear assets in workspace
* Fix internationalization issues
* Resolved an issue on dispatcher workspace for assignment window details coming up as empty
* Fix issue on dispatcher workspace for Flexible view and week view for remove time gaps
* Fix performance issues on territory planning and dispatcher workspace
* Fix issues for ad-hoc agents not displaying on dispatcher workspace
* Fix resource filter issue on dispatcher workspace for large number of assignment groups
* Fix issue for dispatcher workspace drag and drop after sorting agents
#### Version 25.0.7 - February 2024
* Create personal events on calendar
* Make bulk updates for calendar events
* Choose assignment options on drag and drop action
* Enable single-select only on group/territory dropdown
* Sidebar - Send messages between agents
* Display various timezones for agents
#### Version 23.3.12 - September 2023
* Fixed:
+ Agent Assist on the work order task form is not loading the correct page.
+ Utah with Dispatcher Workspace 23.3.8: calendar events and the task panel have task state colors are missing.
+ On the calendar, the work start and work end times for multi-day work order tasks are incorrect when indicators for travel time and travel home time are enabled.
+ Events are not visible for agents when filtered by a resource filter.
+ The default resource filter for agents in multiple groups hides events.
+ When the resource filter is applied, tasks are not displayed after dragging and dropping them on the calendar.
#### Version 23.2.11 - September 2023
* Fixed:
+ Applying the resource filter is not displaying the events correctly.
+ Drag and drop to assign task failed right after refreshing the browser on the dispatcher workspace.
+ On the calendar, the work start and work end times for multi-day work order tasks are incorrect when indicators for travel time and travel home time are enabled.
+ Events are not visible for agents when filtered by a resource filter.
+ The default resource filter for agents in multiple groups hides events.
+ When the resource filter is applied, tasks are not displayed after dragging and dropping them on the calendar.
#### Version 24.0.7 - August 2023
* Contextual Side Panel: Support the dispatcher in visualizing work schedules, and agent details, show sibling tasks and task requirements in a contextual side panel
* Group Metrics: Allow Dispatchers to view group and individual performance.
* Dispatcher Workspace Maps:
+ Improve the map markers and visual indicators on the map
+ Provide capability of agent and tasks filters on the map
+ Support the dispatcher in visualizing work schedules and routes, as well as agent details and task requirements in a contextual side panel
* Dispatcher Workspace Automated Task Bundling: Allow Dispatchers to select and assign or create bundles from multiple tasks
* Dispatcher Workspace Schedule Optimization indicator: DW UI indicator when schedule optimization is run
* Dispatcher workspace Collapse/collapse task panel
#### Version 22.3.8 - July 2023
* Fixed below:
+ Searching the resource and then dragging and dropping the task is not working in some scenarios
+ Creating a bundle is failing with the Vancouver family build
+ Task filters on DWS 3.0 on the initial page load are not filtered according to the default selected filter
+ on DWS 3.0 calendar, task state colors are missing with the Vancouver family build.
#### Version 23.3.5 - February 2023
* New:
+ Ad-Hoc Filtering capability added in Task panel of dispatcher workspace
+ Added capability to lock/unlock work order tasks on dispatcher workspace UI
+ Capability added to Drag and drop work order tasks based on scheduled travel start time instead of scheduled start time
* Changed:
+ The Central Dispatch plugin (com.snc.central\_dispatch) is deprecated in Utah release.
Instead, use the [field-service-mgmt] [dispatcher-workspace] plugin (com.snc.uib.fsm\_dispatcher\_workspace) for scheduling and dispatching work order tasks to agents.
+ Minor updates
#### Version 22.2.5 - August 2022
* New:
+ Localization support from the internationalization team for translation of strings within this store app, so that the store build no longer depends on the family release build for translations.
+ The following usability features were added in the Dispatcher Workspace UI:
- Within dispatcher workspace calendar, support resizing of the events to increase/decrease the duration of the event.
- Update the layout in UIB pages to the latest layout 3.0 offered from UIB-UXF platform.
| ---
title: FSM Configurable Dispatcher Workspace release notes
description: Version history for the FSM Configurable Dispatcher Workspace application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# FSM Configurable Dispatcher Workspace release notes
Version history for the FSM Configurable Dispatcher Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.1.1 - August 2025
* Performance Improvements - Enhancements to backend and UI responsiveness, especially in calendar and task panel rendering.
+ Improved backend drag-and-drop performance.
+ Optimized event body rendering.
+ Enabled support for batch streaming with individual databrokers.
+ Identified and addressed task assignment bottlenecks.
+ Enhanced auto-refresh logic for calendar.
+ Limited refresh scope to expanded panels only.
* Extensibility - Support for broader resource types and filtering capabilities.
+ Extended filters to support more resource types.
* Usability - Improvements to workflows and user interactions in the Dispatcher Workspace.
+ Auto-updated end time in personal events.
+ Flagged tasks outside the Dispatcher workspace UI.
+ Evaluated list view bundles.
+ Decoupled task panel auto-refresh settings.
* Calendar Updates - Enhancements to calendar rendering, timezone support, and event handling.
+ Improved rendering and date handling.
+ Enhanced calendar refresh and performance.
+ Deprecated non-collapsible calendar behavior.
- Removed legacy collapse mode logic to query and render resources on the schedule calendar.
* Other Notables
+ Enabled view-only access to Smart Assessment responses from the workspace.
+ Displayed dependent tasks in the Contextual side panel.
+ Added conflict detail to dependent task cards.
+ Migrated from work parameters to the new agent schedule attribute plan table.
* Tech Debt - Focuses on modernizing and cleaning up legacy components in the Dispatcher Workspace.
+ Replaced the datetime picker with the NDS component for consistency.
+ Fixed ACL warnings across the Dispatcher workspace tables.
+ Introduced API abstraction for flat table rendering.
* Manager workforce page improvements -
+ Added calendar tab in contextual side panel when workforce optimization (WFO) is enabled.
+ Display work order tasks when WFO is enabled.
+ Hide other events in the calendar except WOT events when WFO is enabled.
+ Adopted the flat table approach for WFO.
+ Applied the coral theme to the Workforce UI.
#### Version 27.0.12 - July 2025
* Fixed:
+ Resource Search when resources are associated via territory membership only
+ Auto-refresh notification on the task panel
+ Tasks are not reassigned properly when the confirmation modal is enabled and reassigning tasks
+ Crew drag and drop assignment in the Dispatcher Workspace
+ Decouple the auto-refresh notification and new task loading position within the task panel
+ Enable SNC Customization for the Workforce API
+ Fix on-demand optimization UI issues for overlapping qualifiers
+ Console errors from rendering map markers during auto refresh scenarios
+ Navigate to the assignment window for 'Today's task'
+ The task panel auto-refresh doesn't work for configured fields
+ Territory filter count issues
+ Un-assign an action on the calendar work order task (WOT) doesn't automatically update the task on the task panel if there's enough space to add the task
+ Dispatcher Workspace Assignment Assistance sometimes fails to assign tasks
+ Add a check when pushing the label to avoid a NullPointerException for the territory filter modal
+ Refactor the agent group cache handling by adding user invalidation logic and improving cache update process
+ In the Dispatcher Workspace, the 'Assigned to' field keeps getting reset in the Assignment confirmation window when the WOT doesn't have an Assignment group
+ The calendar goes blank on auto-assign rules with the territory modal
+ 'Work start/travel start' is updated with incorrect values when dragging and dropping the task
+ Multiple dispatchers are not able to view resources on the Dispatcher Workspace due to cache issue
#### Version 25.0.18 - April 2025
* [Google Maps Places API - Workspace]: Upgrade to the new Places API from Google Maps APIs
* Upgrade to the new Places API (new) and Routes API for Field Service Capabilities
+ Effective March 1, 2025, Google has designated the Places API, Directions API, and Distance Matrix API as Legacy services. The newer versions of these services are Places API (New) and Routes API.
+ You can’t enable or generate new API keys for these legacy services. However, you can continue using these services with the existing API keys. Enable the new APIs from Google Console to continue using the API
services without any issues.
+ If you need to create a new Google API key after March 2025, you must enable the new APIs from Google Console.
+ For more information see, KB2111488, KB2112054, and Changes to Google Maps Platform automatic volume discounts, monthly credit, and services transitioning to Legacy status.
#### Version 26.0.15 - April 2025
* Fixed
+ Auto refresh on personal event is causing calendar to go blank for UK time zone format.
+ Stockrooms in ""Source Part"" modal from Work Order Task fail to load when viewed in a non-English language
+ Field Service Dispatcher screen is not loading when setting up a location
+ Menu options missing in Work Order Card for Similar Work orders
+ Filter Duplicate groups that prevent duplicate event entries in calendar.
+ Events show multiple times, when an agent belongs to more than one group(Crew Members)
+ Events are not shown/duplicated in the Calendar Panel
+ A date time field configuration for task panel cards causes page to stop loading
* [Google Maps Places API - Workspace]: Upgrade to the new Places API from Google Maps APIs
* Upgrade to the new Places API (new) and Routes API for Field Service Capabilities
+ Effective March 1, 2025, Google has designated the Places API, Directions API, and Distance Matrix API as Legacy services. The newer versions of these services are Places API (New) and Routes API.
+ You can’t enable or generate new API keys for these legacy services. However, you can continue using these services with the existing API keys. Enable the new APIs from Google Console to continue using the API
services without any issues.
+ If you need to create a new Google API key after March 2025, you must enable the new APIs from Google Console.
+ For more information see, KB2111488, KB2112054, and Changes to Google Maps Platform automatic volume discounts, monthly credit, and services transitioning to Legacy status.
* Improved the performance of the Drag and drop operation of work order tasks to agents on calendar.
#### Version 27.0.10 - April 2025
* Fixed
+ Dispatcher Workspace Google Maps live agent location update displays wrong last updated time when system has a different time zone
+ Calendar goes blank when one of the agent is in a different timezone
+ Auto refresh on personal event is causing calendar to go blank for UK time zone format
+ Equipment events only displayed on DWS for one equipment if multiple equipment share the same event
+ Stockrooms in ""Source Part"" modal from Work Order Task fail to load when viewed in a non-English language
+ Route Optimization shows incorrect Driving Distance
+ manager workforce page - Agent location history icon on agent card- we should show icon only in Day or WorkDay view and not in Week view
+ workforce page -Agent location history - When day changes map view should reset along with icon on agent card
+ Initial load for calendar doesn't work
+ Filter Duplicate groups that prevent duplicate event entries in calendar.
+ Show route button on agent card is visible on Week view but should not be visible in Week view.
+ Crew Member Events not visible. When the resource count is less than 15, Backport DEF0618204
+ Events show multiple times, when an agent belongs to more than one group(Crew Members)
+ Task panel task card is not deselected on applying resource filter
+ Timezone is not getting appended to the scheduled start during auto refresh of task whenever the field gets updated
* Upgrade to the new Places API from Google Maps APIs
* Improved the performance of the Drag and drop operation of work order tasks to agents on calendar.
* Territory Selector Filter: improve the performance of the prepareSelectedTerritoriesFromUserPreferenceFilters method as it is taking longer time when selectedIds stored in user preference increases
#### Version 25.0.16 - March 2025
* Fix issues regarding calendar going blank when auto refresh personal event update
* Fix event creation for all day events in different languages
* Fix rank resources not returning any results for territory model
* Fix personal event creation for different timezones
* Fix events not shown / duplicated on calendar
* Performance improvement in loading the workspace by adding empty state
#### Version 27.0.8 - February 2025
* Improved overall Dispatcher Workspace performance
* Introduced a new data model to store schedules and personal events for agents, crews, and equipments
* Added empty state of Dispatcher Workspace that loads the workspace with a blank slate if no default group / territories are selected
* Added multiple accessibility improvements
* Added feature to show real-time markers of agents on Dispatcher Workspace map
* Added advanced resource filter capability
* Added ability to show completed route view for day view
* Added various error handling mechanisms
* Added changes for task dependency
* Added additional manager support for workforce
* Added Schedule Optimization related improvements
#### Version 26.0.12 - December 2024
* Fixed issue with groups not sorting in the filter
* Fixed issue with assignment not working on searched resources
* Fixed issue with territory plugin not showing inactive resources
* Fixed issue with hide off shift agents on collapsed mode
#### Version 26.0.11 - October 2024
1. Fix issues regarding single select territories
2. Fix load more related issues fetching more data than required
3. Fix contractor cards not updating the added tasks
4. Fix sorting issues with territory model
5. Add improvements related to auto refresh for having constrained behavior
6. Fix issues related to technician relocation
7. Fix drag and drop issues with WFO
#### Version 26.0.6 - August 2024
* Update tile icons for FSM UIB-enabled components
* Restricted view on manager workforce page
* Support territory on manager workforce page
* Bug fixes for few A11y issues
* Feature to load all assignment groups, territories, or header groups collapsed on initial page load of Dispatcher Workspace
* Added warning message: SO and schedule assistance in conflict
* Assisted assignment feature
* Add single select of dispatch/group/territory on Dispatcher Workspace setting
* Display various time zones on the Dispatcher Workspace calendar
* Creation of personal events for territories on Dispatcher Workspace
* Auto-refresh on task panel enhancement
* Ability to hide off-shift or non-working agents from view, store-related changes
* Agent location and capacity management updates for Dispatcher Workspace
#### Version 25.0.13 - June 2024
1. Fixed issues related to loading contractors and equipments on Dispatcher workspace with territory model switched ON.
2. Fixed honoring collapsed groups state during date navigation with Territory model switched ON.
3. Uptake calendar component child configuration flags to fix section header collapse issue.
4. Fixed work order getting stuck in draft status.
5. Removed old qualifiers from default qualifiers sections
6. Fixed show all routes and pagination.
7. Fixed on demand intraday issue related to overlapping territories.
8. Fixed misconfiguration of table/field ACLs for few tables to improve app security.
9. Performance fixes on Dispatcher workspace.
#### Version 24.0.10 - March 2024
* Fix issues for linear assets in workspace
* Fix internationalization issues
* Resolved an issue on dispatcher workspace for assignment window details coming up as empty
* Fix issue on dispatcher workspace for Flexible view and week view for remove time gaps
* Fix performance issues on territory planning and dispatcher workspace
* Fix issues for ad-hoc agents not displaying on dispatcher workspace
* Fix resource filter issue on dispatcher workspace for large number of assignment groups
* Fix issue for dispatcher workspace drag and drop after sorting agents
#### Version 25.0.7 - February 2024
* Create personal events on calendar
* Make bulk updates for calendar events
* Choose assignment options on drag and drop action
* Enable single-select only on group/territory dropdown
* Sidebar - Send messages between agents
* Display various timezones for agents
#### Version 23.3.12 - September 2023
* Fixed:
+ Agent Assist on the work order task form is not loading the correct page.
+ Utah with Dispatcher Workspace 23.3.8: calendar events and the task panel have task state colors are missing.
+ On the calendar, the work start and work end times for multi-day work order tasks are incorrect when indicators for travel time and travel home time are enabled.
+ Events are not visible for agents when filtered by a resource filter.
+ The default resource filter for agents in multiple groups hides events.
+ When the resource filter is applied, tasks are not displayed after dragging and dropping them on the calendar.
#### Version 23.2.11 - September 2023
* Fixed:
+ Applying the resource filter is not displaying the events correctly.
+ Drag and drop to assign task failed right after refreshing the browser on the dispatcher workspace.
+ On the calendar, the work start and work end times for multi-day work order tasks are incorrect when indicators for travel time and travel home time are enabled.
+ Events are not visible for agents when filtered by a resource filter.
+ The default resource filter for agents in multiple groups hides events.
+ When the resource filter is applied, tasks are not displayed after dragging and dropping them on the calendar.
#### Version 24.0.7 - August 2023
* Contextual Side Panel: Support the dispatcher in visualizing work schedules, and agent details, show sibling tasks and task requirements in a contextual side panel
* Group Metrics: Allow Dispatchers to view group and individual performance.
* Dispatcher Workspace Maps:
+ Improve the map markers and visual indicators on the map
+ Provide capability of agent and tasks filters on the map
+ Support the dispatcher in visualizing work schedules and routes, as well as agent details and task requirements in a contextual side panel
* Dispatcher Workspace Automated Task Bundling: Allow Dispatchers to select and assign or create bundles from multiple tasks
* Dispatcher Workspace Schedule Optimization indicator: DW UI indicator when schedule optimization is run
* Dispatcher workspace Collapse/collapse task panel
#### Version 22.3.8 - July 2023
* Fixed below:
+ Searching the resource and then dragging and dropping the task is not working in some scenarios
+ Creating a bundle is failing with the Vancouver family build
+ Task filters on DWS 3.0 on the initial page load are not filtered according to the default selected filter
+ on DWS 3.0 calendar, task state colors are missing with the Vancouver family build.
#### Version 23.3.5 - February 2023
* New:
+ Ad-Hoc Filtering capability added in Task panel of dispatcher workspace
+ Added capability to lock/unlock work order tasks on dispatcher workspace UI
+ Capability added to Drag and drop work order tasks based on scheduled travel start time instead of scheduled start time
* Changed:
+ The Central Dispatch plugin (com.snc.central\_dispatch) is deprecated in Utah release.
Instead, use the [field-service-mgmt] [dispatcher-workspace] plugin (com.snc.uib.fsm\_dispatcher\_workspace) for scheduling and dispatching work order tasks to agents.
+ Minor updates
#### Version 22.2.5 - August 2022
* New:
+ Localization support from the internationalization team for translation of strings within this store app, so that the store build no longer depends on the family release build for translations.
+ The following usability features were added in the Dispatcher Workspace UI:
- Within dispatcher workspace calendar, support resizing of the events to increase/decrease the duration of the event.
- Update the layout in UIB pages to the latest layout 3.0 offered from UIB-UXF platform.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-field-service-mobile-sidebar.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-field-service-mobile-sidebar.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-field-service-mobile-sidebar.html | Field Service Mobile Sidebar release notes | Version history for the Field Service Mobile Sidebar application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-field-service-mobile-sidebar.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-field-service-mobile-sidebar.html"><body id="store-rn-fsm-field-service-mobile-sidebar"><main role="main"><article role="article" class="dita" id="store-rn-fsm-field-service-mobile-sidebar" aria-labelledby="title_store-rn-fsm-field-service-mobile-sidebar">
<h1 class="title topictitle1" id="title_store-rn-fsm-field-service-mobile-sidebar"><span class="ph">Field Service</span> Mobile Sidebar release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Field Service</span> Mobile Sidebar application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-field-service-mobile-sidebar__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d248461e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.3 - August 2024</dt>
<dd class="dd" id="store-rn-fsm-field-service-mobile-sidebar__latest-store-rn-fsm-field-service-mobile-sidebar">Provide agents with sidebar collaboration on mobile to enable an in-app experience for chatting and collaborating with team members while preserving important information for
future reference and historical context.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Field Service Mobile Sidebar release notes
Version history for the Field Service Mobile Sidebar application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - August 2024
Provide agents with sidebar collaboration on mobile to enable an in-app experience for chatting and collaborating with team members while preserving important information for
future reference and historical context.
| ---
title: Field Service Mobile Sidebar release notes
description: Version history for the Field Service Mobile Sidebar application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Field Service Mobile Sidebar release notes
Version history for the Field Service Mobile Sidebar application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - August 2024
Provide agents with sidebar collaboration on mobile to enable an in-app experience for chatting and collaborating with team members while preserving important information for
future reference and historical context.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-field-service-va-conversations.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-field-service-va-conversations.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-field-service-va-conversations.html | Field Service Virtual Agent Conversations release notes | Version history for the Field Service Management Field Service Virtual Agent Conversations on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-field-service-va-conversations.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-field-service-va-conversations.html"><body id="store-rn-fsm-field-service-va-conversations"><main role="main"><article role="article" class="dita" id="store-rn-fsm-field-service-va-conversations" aria-labelledby="title_store-rn-fsm-field-service-va-conversations">
<h1 class="title topictitle1" id="title_store-rn-fsm-field-service-va-conversations">Field Service Virtual Agent Conversations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Field Service Management</span> Field Service Virtual Agent Conversations on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-field-service-va-conversations__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d34480e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.7.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-field-service-va-conversations__ul_hbg_qkh_zfc">
<li class="li">New:<ul class="ul" id="store-rn-fsm-field-service-va-conversations__ul_b5g_rkh_zfc">
<li class="li">Virtual agent improvements for Task Dependencies<ul class="ul" id="store-rn-fsm-field-service-va-conversations__ul_gmj_rkh_zfc">
<li class="li">We have updated the Virtual Agent conversational flows for both "Upcoming Tasks" and "Nearby Tasks" to better handle task dependencies. When an agent attempts to start work or start travel on a task with
dependency conflicts, the VA will now inform the agent about the dependency and offer options to either start the task anyway, navigate to the previous dependent task, or cancel the action. This mirrors
the platform behavior for a consistent experience.</li>
<li class="li">Setting dependency for nearby tasks: Nearby Task visibility and override behavior are controlled by the AllowOverridesWhenDependencyConflictsFound setting. If this setting is enabled, tasks will be shown
even if there are dependency conflicts, and agents can choose to override the conflicts during the conversation. If the setting is disabled, tasks with unresolved dependency conflicts will not be
displayed in the list. In both cases, when starting a task with conflicts, agents will be guided through the updated conversational flow.</li>
</ul></li>
</ul></li>
<li class="li">Changed: Previously, the distance unit and maximum travel radius for an agent were fetched from the Work Parameters table. Now, they are fetched from the Resource Schedule Attributes table. Customers should
configure these attributes in the new table going forward to get the nearby tasks for agent.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.6.0 - August 2024</dt>
<dd class="dd" id="store-rn-fsm-field-service-va-conversations__latest-field-service-va-conversations">Changed: Replaced the existing API to get SM Config properties with newer version which allows Field Service application to have multiple SM Configs.</dd>
<dt class="dt dlterm">Version 1.5.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Dark theme uptake</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-field-service-va-conversations__ul_g15_s2r_fwb">
<li class="li">Changed:<ul class="ul" id="store-rn-fsm-field-service-va-conversations__ul_vy5_s2r_fwb">
<li class="li">Code refactoring due to work management plugin dependency changes</li>
<li class="li">Updated Near by tasks topic to handle the situation when agent and task is at same location and work parameter information is not specified for agent</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - July 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-field-service-va-conversations__ul_y11_czr_p4b">
<li class="li">New:<ul class="ul" id="store-rn-fsm-field-service-va-conversations__ul_d5r_bxx_gqb">
<li class="li">Consider field service agent work parameters 'maximum travel radius' to show near by tasks</li>
<li class="li">Display crew tasks along with individual tasks in Upcoming tasks topic</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.2 - February 2021</dt>
<dd class="dd">Fixed: minor bug fixes</dd>
<dt class="dt dlterm">Version 1.2.1 - December 2020</dt>
<dd class="dd">Fixed: Provided patch to fix insecure user reference check</dd>
<dt class="dt dlterm">Version 1.2.0 - November 2020</dt>
<dd class="dd">New: The topic 'Debrief tasks' is created to allow field service agents to report time worked and incidentals</dd>
<dt class="dt dlterm">Version 1.0.0 - October 2020</dt>
<dd class="dd">Get instant access to frequently performed activities with Field Service Virtual Agent Conversations - an automated, conversational chatbot that understands natural human language. The Field Service Virtual Agent
Conversations application provides field service workers the capability to act upon upcoming tasks and pick nearby tasks.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-field-service-va-conversations.html\" id=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-field-service-va-conversations.html\"><body id=\"store-rn-fsm-field-service-va-conversations\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-fsm-field-service-va-conversations\" aria-labelledby=\"title_store-rn-fsm-field-service-va-conversations\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-fsm-field-service-va-conversations\">Field Service Virtual Agent Conversations release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Field Service Management</span> Field Service Virtual Agent Conversations on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-fsm-field-service-va-conversations__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d34480e61\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.7.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-field-service-va-conversations__ul_hbg_qkh_zfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-fsm-field-service-va-conversations__ul_b5g_rkh_zfc\">\n <li class=\"li\">Virtual agent improvements for Task Dependencies<ul class=\"ul\" id=\"store-rn-fsm-field-service-va-conversations__ul_gmj_rkh_zfc\">\n <li class=\"li\">We have updated the Virtual Agent conversational flows for both "Upcoming Tasks" and "Nearby Tasks" to better handle task dependencies. When an agent attempts to start work or start travel on a task with\n dependency conflicts, the VA will now inform the agent about the dependency and offer options to either start the task anyway, navigate to the previous dependent task, or cancel the action. This mirrors\n the platform behavior for a consistent experience.</li>\n <li class=\"li\">Setting dependency for nearby tasks: Nearby Task visibility and override behavior are controlled by the AllowOverridesWhenDependencyConflictsFound setting. If this setting is enabled, tasks will be shown\n even if there are dependency conflicts, and agents can choose to override the conflicts during the conversation. If the setting is disabled, tasks with unresolved dependency conflicts will not be\n displayed in the list. In both cases, when starting a task with conflicts, agents will be guided through the updated conversational flow.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed: Previously, the distance unit and maximum travel radius for an agent were fetched from the Work Parameters table. Now, they are fetched from the Resource Schedule Attributes table. Customers should\n configure these attributes in the new table going forward to get the nearby tasks for agent.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - August 2024</dt>\n <dd class=\"dd\" id=\"store-rn-fsm-field-service-va-conversations__latest-field-service-va-conversations\">Changed: Replaced the existing API to get SM Config properties with newer version which allows Field Service application to have multiple SM Configs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Dark theme uptake</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-field-service-va-conversations__ul_g15_s2r_fwb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-fsm-field-service-va-conversations__ul_vy5_s2r_fwb\">\n <li class=\"li\">Code refactoring due to work management plugin dependency changes</li>\n <li class=\"li\">Updated Near by tasks topic to handle the situation when agent and task is at same location and work parameter information is not specified for agent</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-field-service-va-conversations__ul_y11_czr_p4b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-fsm-field-service-va-conversations__ul_d5r_bxx_gqb\">\n <li class=\"li\">Consider field service agent work parameters 'maximum travel radius' to show near by tasks</li>\n <li class=\"li\">Display crew tasks along with individual tasks in Upcoming tasks topic</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - February 2021</dt>\n <dd class=\"dd\">Fixed: minor bug fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - December 2020</dt>\n <dd class=\"dd\">Fixed: Provided patch to fix insecure user reference check</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - November 2020</dt>\n <dd class=\"dd\">New: The topic 'Debrief tasks' is created to allow field service agents to report time worked and incidentals</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - October 2020</dt>\n <dd class=\"dd\">Get instant access to frequently performed activities with Field Service Virtual Agent Conversations - an automated, conversational chatbot that understands natural human language. The Field Service Virtual Agent\n Conversations application provides field service workers the capability to act upon upcoming tasks and pick nearby tasks.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Field Service Virtual Agent Conversations release notes
Version history for the Field Service Management Field Service Virtual Agent Conversations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.7.0 - August 2025
* New:
+ Virtual agent improvements for Task Dependencies
- We have updated the Virtual Agent conversational flows for both "Upcoming Tasks" and "Nearby Tasks" to better handle task dependencies. When an agent attempts to start work or start travel on a task with
dependency conflicts, the VA will now inform the agent about the dependency and offer options to either start the task anyway, navigate to the previous dependent task, or cancel the action. This mirrors
the platform behavior for a consistent experience.
- Setting dependency for nearby tasks: Nearby Task visibility and override behavior are controlled by the AllowOverridesWhenDependencyConflictsFound setting. If this setting is enabled, tasks will be shown
even if there are dependency conflicts, and agents can choose to override the conflicts during the conversation. If the setting is disabled, tasks with unresolved dependency conflicts will not be
displayed in the list. In both cases, when starting a task with conflicts, agents will be guided through the updated conversational flow.
* Changed: Previously, the distance unit and maximum travel radius for an agent were fetched from the Work Parameters table. Now, they are fetched from the Resource Schedule Attributes table. Customers should
configure these attributes in the new table going forward to get the nearby tasks for agent.
#### Version 1.6.0 - August 2024
Changed: Replaced the existing API to get SM Config properties with newer version which allows Field Service application to have multiple SM Configs.
#### Version 1.5.0 - August 2023
* New
+ Dark theme uptake
#### Version 1.4.0 - February 2023
* Changed:
+ Code refactoring due to work management plugin dependency changes
+ Updated Near by tasks topic to handle the situation when agent and task is at same location and work parameter information is not specified for agent
#### Version 1.3.0 - July 2021
* New:
+ Consider field service agent work parameters 'maximum travel radius' to show near by tasks
+ Display crew tasks along with individual tasks in Upcoming tasks topic
#### Version 1.2.2 - February 2021
Fixed: minor bug fixes
#### Version 1.2.1 - December 2020
Fixed: Provided patch to fix insecure user reference check
#### Version 1.2.0 - November 2020
New: The topic 'Debrief tasks' is created to allow field service agents to report time worked and incidentals
#### Version 1.0.0 - October 2020
Get instant access to frequently performed activities with Field Service Virtual Agent Conversations - an automated, conversational chatbot that understands natural human language. The Field Service Virtual Agent
Conversations application provides field service workers the capability to act upon upcoming tasks and pick nearby tasks.
| ---
title: Field Service Virtual Agent Conversations release notes
description: Version history for the Field Service Management Field Service Virtual
Agent Conversations on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Field Service Virtual Agent Conversations release notes
Version history for the Field Service Management Field Service Virtual Agent Conversations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.7.0 - August 2025
* New:
+ Virtual agent improvements for Task Dependencies
- We have updated the Virtual Agent conversational flows for both "Upcoming Tasks" and "Nearby Tasks" to better handle task dependencies. When an agent attempts to start work or start travel on a task with
dependency conflicts, the VA will now inform the agent about the dependency and offer options to either start the task anyway, navigate to the previous dependent task, or cancel the action. This mirrors
the platform behavior for a consistent experience.
- Setting dependency for nearby tasks: Nearby Task visibility and override behavior are controlled by the AllowOverridesWhenDependencyConflictsFound setting. If this setting is enabled, tasks will be shown
even if there are dependency conflicts, and agents can choose to override the conflicts during the conversation. If the setting is disabled, tasks with unresolved dependency conflicts will not be
displayed in the list. In both cases, when starting a task with conflicts, agents will be guided through the updated conversational flow.
* Changed: Previously, the distance unit and maximum travel radius for an agent were fetched from the Work Parameters table. Now, they are fetched from the Resource Schedule Attributes table. Customers should
configure these attributes in the new table going forward to get the nearby tasks for agent.
#### Version 1.6.0 - August 2024
Changed: Replaced the existing API to get SM Config properties with newer version which allows Field Service application to have multiple SM Configs.
#### Version 1.5.0 - August 2023
* New
+ Dark theme uptake
#### Version 1.4.0 - February 2023
* Changed:
+ Code refactoring due to work management plugin dependency changes
+ Updated Near by tasks topic to handle the situation when agent and task is at same location and work parameter information is not specified for agent
#### Version 1.3.0 - July 2021
* New:
+ Consider field service agent work parameters 'maximum travel radius' to show near by tasks
+ Display crew tasks along with individual tasks in Upcoming tasks topic
#### Version 1.2.2 - February 2021
Fixed: minor bug fixes
#### Version 1.2.1 - December 2020
Fixed: Provided patch to fix insecure user reference check
#### Version 1.2.0 - November 2020
New: The topic 'Debrief tasks' is created to allow field service agents to report time worked and incidentals
#### Version 1.0.0 - October 2020
Get instant access to frequently performed activities with Field Service Virtual Agent Conversations - an automated, conversational chatbot that understands natural human language. The Field Service Virtual Agent
Conversations application provides field service workers the capability to act upon upcoming tasks and pick nearby tasks.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-highlight.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-highlight.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-highlight.html | ServiceNow Store - Field Service Management release notes | The ServiceNow Store contains Field Service Management applications. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-highlight.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-highlight.html"><body id="store-rn-fsm-highlight"><main role="main"><article role="article" class="dita" id="store-rn-fsm-highlight" aria-labelledby="title_store-rn-fsm-highlight">
<h1 class="title topictitle1" id="title_store-rn-fsm-highlight"><span class="ph">ServiceNow Store</span> - <span class="ph">Field Service Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">Field Service Management</span> applications.</p>
<section class="section">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/field-service-management/store-rn-fsm-virtual-conferencing-integration.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-virtual-conferencing-integration.html">Field Service Management Virtual Conferencing Integration release notes</a><p class="shortdesc">Version history for the <span class="ph">Field Service Management</span> Virtual Conferencing Integration on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/field-service-management/store-rn-fsm-field-service-mobile-sidebar.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-field-service-mobile-sidebar.html">Field Service Mobile Sidebar release notes</a><p class="shortdesc">Version history for the <span class="ph">Field Service</span> Mobile Sidebar application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/field-service-management/store-rn-fsm-nlu-model-for-va-conversations.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-nlu-model-for-va-conversations.html">Field Service NLU Model for Virtual Agent Conversations release notes</a><p class="shortdesc">Version history for the <span class="ph">Field Service Management</span> Field Service NLU Model for Virtual Agent Conversations on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/field-service-management/store-rn-fsm-field-service-va-conversations.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-field-service-va-conversations.html">Field Service Virtual Agent Conversations release notes</a><p class="shortdesc">Version history for the <span class="ph">Field Service Management</span> Field Service Virtual Agent Conversations on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/field-service-management/store-rn-fsm-config-dispatcher-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-config-dispatcher-workspace.html">FSM Configurable Dispatcher Workspace release notes</a><p class="shortdesc">Version history for the FSM Configurable <span class="ph">Dispatcher Workspace</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/field-service-management/store-rn-fsm-now-assist-fsm.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-now-assist-fsm.html">Now Assist for Field Service Management (FSM) release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist for Field Service Management (FSM)</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-planned-maintenance-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-planned-maintenance-mgmt.html">Planned Maintenance Management release notes</a><p class="shortdesc">Version history for the Planned Maintenance Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/field-service-management/store-rn-fsm-planned-work-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-planned-work-mgmt.html">Planned Work Management release notes</a><p class="shortdesc">Version history for the Planned Work Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/field-service-management/store-rn-fsm-playbooks.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-playbooks.html">Playbooks for Field Service Management release notes</a><p class="shortdesc">Version history for the Playbooks for Field Service Management on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/field-service-management/store-rn-fsm-process-op-content-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-process-op-content-pack.html">Process Mining Content Pack for FSM release notes</a><p class="shortdesc">Version history for the <span class="ph">Process Mining</span> Content Pack for FSM application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/field-service-management/store-rn-fsm-procurement-field-service.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-procurement-field-service.html">Procurement for Field Service Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Procurement for Field Service Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/field-service-management/store-rn-fsm-shift-scheduling.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-shift-scheduling.html">Shift Scheduling for Field Service release notes</a><p class="shortdesc">Version history for the Shift Scheduling for Field Service application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/field-service-management/store-rn-fsm-site-mapping-fsm.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-site-mapping-fsm.html">Site Mapping for Field Service Management release notes</a><p class="shortdesc">Version history for the Site Mapping for Field Service Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/field-service-management/store-rn-fsm-smart-assessment-fs-questionnaire.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-smart-assessment-fs-questionnaire.html">Smart Assessment for Field Service Questionnaire release notes</a><p class="shortdesc">Version history for the Smart Assessment for Field Service Questionnaire application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/field-service-management/store-rn-fsm-team-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-team-mgmt.html">Team Management for Field Service release notes</a><p class="shortdesc">Version history for the Team Management for Field Service on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" 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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-highlight.html\" id=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-highlight.html\"><body id=\"store-rn-fsm-highlight\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-fsm-highlight\" aria-labelledby=\"title_store-rn-fsm-highlight\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-fsm-highlight\"><span class=\"ph\">ServiceNow Store</span> - <span class=\"ph\">Field Service Management</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains <span class=\"ph\">Field Service Management</span> applications.</p>\n <section class=\"section\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-virtual-conferencing-integration.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-virtual-conferencing-integration.html\">Field Service Management Virtual Conferencing Integration release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Field Service Management</span> Virtual Conferencing Integration on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-field-service-mobile-sidebar.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-field-service-mobile-sidebar.html\">Field Service Mobile Sidebar release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Field Service</span> Mobile Sidebar application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-nlu-model-for-va-conversations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-nlu-model-for-va-conversations.html\">Field Service NLU Model for Virtual Agent Conversations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Field Service Management</span> Field Service NLU Model for Virtual Agent Conversations on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-field-service-va-conversations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-field-service-va-conversations.html\">Field Service Virtual Agent Conversations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Field Service Management</span> Field Service Virtual Agent Conversations on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-config-dispatcher-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-config-dispatcher-workspace.html\">FSM Configurable Dispatcher Workspace release notes</a><p class=\"shortdesc\">Version history for the FSM Configurable <span class=\"ph\">Dispatcher Workspace</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-now-assist-fsm.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-now-assist-fsm.html\">Now Assist for Field Service Management (FSM) release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist for Field Service Management (FSM)</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-planned-maintenance-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-planned-maintenance-mgmt.html\">Planned Maintenance Management release notes</a><p class=\"shortdesc\">Version history for the Planned Maintenance Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-planned-work-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-planned-work-mgmt.html\">Planned Work Management release notes</a><p class=\"shortdesc\">Version history for the Planned Work Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-playbooks.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-playbooks.html\">Playbooks for Field Service Management release notes</a><p class=\"shortdesc\">Version history for the Playbooks for Field Service Management on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-process-op-content-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-process-op-content-pack.html\">Process Mining Content Pack for FSM release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Process Mining</span> Content Pack for FSM application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-procurement-field-service.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-procurement-field-service.html\">Procurement for Field Service Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Procurement for Field Service Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-shift-scheduling.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-shift-scheduling.html\">Shift Scheduling for Field Service release notes</a><p class=\"shortdesc\">Version history for the Shift Scheduling for Field Service application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-site-mapping-fsm.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-site-mapping-fsm.html\">Site Mapping for Field Service Management release notes</a><p class=\"shortdesc\">Version history for the Site Mapping for Field Service Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-smart-assessment-fs-questionnaire.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-smart-assessment-fs-questionnaire.html\">Smart Assessment for Field Service Questionnaire release notes</a><p class=\"shortdesc\">Version history for the Smart Assessment for Field Service Questionnaire application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-team-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-team-mgmt.html\">Team Management for Field Service release notes</a><p class=\"shortdesc\">Version history for the Team Management for Field Service on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/field-service-management/store-rn-fsm-workforce-op.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-workforce-op.html\">Workforce Optimization for Field Service release notes</a><p class=\"shortdesc\">Version history for the Workforce Optimization for Field Service application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Store - Field Service Management release notes
The ServiceNow Store contains Field Service Management applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - Field Service Management release notes
description: The ServiceNow Store contains Field Service Management applications.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - Field Service Management release notes
The ServiceNow Store contains Field Service Management applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-nlu-model-for-va-conversations.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-nlu-model-for-va-conversations.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-nlu-model-for-va-conversations.html | Field Service NLU Model for Virtual Agent Conversations release notes | Version history for the Field Service Management Field Service NLU Model for Virtual Agent Conversations on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-nlu-model-for-va-conversations.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-nlu-model-for-va-conversations.html"><body id="store-rn-fsm-nlu-model-for-va-conversations"><main role="main"><article role="article" class="dita" id="store-rn-fsm-nlu-model-for-va-conversations" aria-labelledby="title_store-rn-fsm-nlu-model-for-va-conversations">
<h1 class="title topictitle1" id="title_store-rn-fsm-nlu-model-for-va-conversations">Field Service NLU Model for Virtual Agent Conversations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Field Service Management</span> Field Service NLU Model for Virtual Agent Conversations on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-nlu-model-for-va-conversations__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d506115e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - August 2025</dt>
<dd class="dd">Documentation change not required. Change type - plugin.xml change. Removed plugin dependency on ServiceNow Studio (Legacy).</dd>
<dt class="dt dlterm">Version 1.2.0 - May 2021</dt>
<dd class="dd" id="store-rn-fsm-nlu-model-for-va-conversations__latest-nlu-model-for-va-conversations">Uptake of NLU platform changes: Differentiate out-of-the-box models and customer models Group models into primary and seconday models Naming standards for models</dd>
<dt class="dt dlterm">Version 1.1.1 - February 2021</dt>
<dd class="dd">Fixed: minor bug fixes</dd>
<dt class="dt dlterm">Version 1.1.0 - November 2020</dt>
<dd class="dd">New: NLU for the topic 'Debrief Task'</dd>
<dt class="dt dlterm">Version 1.0.0 - October 2020</dt>
<dd class="dd">Natural Language Understanding (NLU) for Virtual Agent conversations with Field Service Management</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Field Service NLU Model for Virtual Agent Conversations release notes
Version history for the Field Service Management Field Service NLU Model for Virtual Agent Conversations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
Documentation change not required. Change type - plugin.xml change. Removed plugin dependency on ServiceNow Studio (Legacy).
#### Version 1.2.0 - May 2021
Uptake of NLU platform changes: Differentiate out-of-the-box models and customer models Group models into primary and seconday models Naming standards for models
#### Version 1.1.1 - February 2021
Fixed: minor bug fixes
#### Version 1.1.0 - November 2020
New: NLU for the topic 'Debrief Task'
#### Version 1.0.0 - October 2020
Natural Language Understanding (NLU) for Virtual Agent conversations with Field Service Management
| ---
title: Field Service NLU Model for Virtual Agent Conversations release notes
description: Version history for the Field Service Management Field Service NLU Model
for Virtual Agent Conversations on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Field Service NLU Model for Virtual Agent Conversations release notes
Version history for the Field Service Management Field Service NLU Model for Virtual Agent Conversations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
Documentation change not required. Change type - plugin.xml change. Removed plugin dependency on ServiceNow Studio (Legacy).
#### Version 1.2.0 - May 2021
Uptake of NLU platform changes: Differentiate out-of-the-box models and customer models Group models into primary and seconday models Naming standards for models
#### Version 1.1.1 - February 2021
Fixed: minor bug fixes
#### Version 1.1.0 - November 2020
New: NLU for the topic 'Debrief Task'
#### Version 1.0.0 - October 2020
Natural Language Understanding (NLU) for Virtual Agent conversations with Field Service Management
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-now-assist-fsm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-now-assist-fsm.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-now-assist-fsm.html | Now Assist for Field Service Management (FSM) release notes | Version history for the Now Assist for Field Service Management (FSM) application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-now-assist-fsm.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-now-assist-fsm.html"><body id="store-rn-fsm-now-assist-fsm"><main role="main"><article role="article" class="dita" id="store-rn-fsm-now-assist-fsm" aria-labelledby="title_store-rn-fsm-now-assist-fsm">
<h1 class="title topictitle1" id="title_store-rn-fsm-now-assist-fsm"><span class="ph">Now Assist for Field Service Management (FSM)</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist for Field Service Management (FSM)</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-now-assist-fsm__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d409582e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 7.0.1 - August 2025</dt>
<dd class="dd">FSM now assist 7.0.1 supports integration with various AI model providers, including Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS, allowing you to choose the best fit for your skills and AI
agents.</dd>
<dt class="dt dlterm">Version 6.0.1 - June 2025</dt>
<dd class="dd" id="store-rn-fsm-now-assist-fsm__latest-store-rn-fsm-now-assist-fsm">
<ul class="ul" id="store-rn-fsm-now-assist-fsm__ul_czl_b3c_mfc">
<li class="li">Enable Field Service technicians to access a virtual assistant from the mobile application with Now Assist Virtual Agent.<ul class="ul" id="store-rn-fsm-now-assist-fsm__ul_wnc_33c_mfc">
<li class="li">Use Now Assist Virtual Agent for mobile to summarize work order tasks.</li>
<li class="li">Explore conversational search in the Now Assist panel with results from Knowledge Base articles.</li>
</ul></li>
<li class="li">Now Assist Virtual Assistant (NAVA) in FSM Mobile for Task Summarization<ul class="ul" id="store-rn-fsm-now-assist-fsm__ul_dbn_f3c_mfc">
<li class="li">Initiate the NAVA panel from a work order task record or the My tasks tab.</li>
<li class="li">Provide technicians with a consistent and intuitive interface for quick and easy interaction.</li>
<li class="li">Display a summary of work order tasks.</li>
</ul></li>
<li class="li">Conversational search in NAVA<ul class="ul" id="store-rn-fsm-now-assist-fsm__ul_knd_h3c_mfc">
<li class="li">Enable technicians to ask questions in natural language for quick and clear answers.</li>
<li class="li">Allow technician to receive accurate and reliable responses sourced exclusively from the Knowledge base.</li>
<li class="li">Provide technicians with context-aware follow-ups, including related parts or steps, for better support.</li>
</ul></li>
<li class="li">Now assist Context Menu [NAcm] for Work order tasks<ul class="ul" id="store-rn-fsm-now-assist-fsm__ul_e3r_h3c_mfc">
<li class="li">The record summarization skill is enabled with NAcm capabilities. The NAcm animated icon is located in the Work Notes and Comment fields of the record. Clicking on the NACM icon initiates a call to the large language
model (LLM), and the response is displayed in a modal window.</li>
<li class="li">You can Elaborate or Shorten responses, to modify the generated response. The sparkle icon reappears when a part or the entire portion of the generated text is selected, providing a menu with options for elaborating or
shortening. The selected and modified text will be replaced with the new text returned from the LLM call, while the unselected text remains unchanged. You can then paste the final generated text after applying any number
of iterations of regeneration or quick actions, back into the field from which the text creation call was initiated.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.0 - June 2025</dt>
<dd class="dd">Xanadu Patch 9 Compatible Version.</dd>
<dt class="dt dlterm">Version 6.0.0 - May 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-now-assist-fsm__ul_dvr_5hq_cfc">
<li class="li">Release Highlights:<ul class="ul" id="store-rn-fsm-now-assist-fsm__ul_kfn_vhq_cfc">
<li class="li">Enable Field Service technicians to access a virtual assistant from the mobile application with Now Assist Virtual Agent.</li>
<li class="li">Use Now Assist Virtual Agent for mobile to summarize work order tasks.</li>
<li class="li">Explore conversational search in the Now Assist panel with results from Knowledge Base articles.</li>
</ul></li>
<li class="li">NAVA in FSM Mobile for Task Summarization:<ul class="ul" id="store-rn-fsm-now-assist-fsm__ul_dzj_whq_cfc">
<li class="li">Initiate the NAVA panel from a work order task record or the My tasks tab.</li>
<li class="li">Provide technicians with a consistent and intuitive interface for quick and easy interaction.</li>
<li class="li">Display a summary of work order tasks.</li>
</ul></li>
<li class="li">Conversational search in NAVA:<ul class="ul" id="store-rn-fsm-now-assist-fsm__ul_czw_whq_cfc">
<li class="li">Enable technicians to ask questions in natural language for quick and clear answers.</li>
<li class="li">Allow technician to receive accurate and reliable responses sourced exclusively from the Knowledge base.</li>
<li class="li">Provide technicians with context-aware follow-ups, including related parts or steps, for better support.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New capability for knowledge generation for multi-language support</li>
<li class="li">Now Assist Context Menu [NACM] support in Knowledge generation</li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New capability for knowledge generation</li>
<li class="li">New capability for sidebar chat summarization</li>
<li class="li">Generate summaries that include affected products, install baseitems, assets and linear assets</li>
<li class="li">Improvements to the Now Assist admin controller and configuration</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.1 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Demo Data to view summary for Work Order Task</li>
<li class="li">Fixed: NAP issue during initial set up</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Enable ability to invoke summarization of work order task at any stages of the record in Workspace and UI16.</li>
<li class="li">Enable NAP for work order task summarization for users in desktop.</li>
<li class="li">Role attribution in work order task summary</li>
<li class="li">Condition builder to control the visibility of skills based on roles</li>
<li class="li">Enhance the closure note summary in platform to invoke GenAI feature to auto generate closure notes when agent uses the UI16.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - November 2023</dt>
<dd class="dd"><p class="p">Now Assist for FSM improves agent experience by generating closure notes using generative AI.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-now-assist-fsm.html\" id=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-now-assist-fsm.html\"><body id=\"store-rn-fsm-now-assist-fsm\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-fsm-now-assist-fsm\" aria-labelledby=\"title_store-rn-fsm-now-assist-fsm\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-fsm-now-assist-fsm\"><span class=\"ph\">Now Assist for Field Service Management (FSM)</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist for Field Service Management (FSM)</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-fsm-now-assist-fsm__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d409582e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 7.0.1 - August 2025</dt>\n <dd class=\"dd\">FSM now assist 7.0.1 supports integration with various AI model providers, including Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS, allowing you to choose the best fit for your skills and AI\n agents.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.1 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-fsm-now-assist-fsm__latest-store-rn-fsm-now-assist-fsm\">\n <ul class=\"ul\" id=\"store-rn-fsm-now-assist-fsm__ul_czl_b3c_mfc\">\n <li class=\"li\">Enable Field Service technicians to access a virtual assistant from the mobile application with Now Assist Virtual Agent.<ul class=\"ul\" id=\"store-rn-fsm-now-assist-fsm__ul_wnc_33c_mfc\">\n <li class=\"li\">Use Now Assist Virtual Agent for mobile to summarize work order tasks.</li>\n <li class=\"li\">Explore conversational search in the Now Assist panel with results from Knowledge Base articles.</li>\n </ul></li>\n <li class=\"li\">Now Assist Virtual Assistant (NAVA) in FSM Mobile for Task Summarization<ul class=\"ul\" id=\"store-rn-fsm-now-assist-fsm__ul_dbn_f3c_mfc\">\n <li class=\"li\">Initiate the NAVA panel from a work order task record or the My tasks tab.</li>\n <li class=\"li\">Provide technicians with a consistent and intuitive interface for quick and easy interaction.</li>\n <li class=\"li\">Display a summary of work order tasks.</li>\n </ul></li>\n <li class=\"li\">Conversational search in NAVA<ul class=\"ul\" id=\"store-rn-fsm-now-assist-fsm__ul_knd_h3c_mfc\">\n <li class=\"li\">Enable technicians to ask questions in natural language for quick and clear answers.</li>\n <li class=\"li\">Allow technician to receive accurate and reliable responses sourced exclusively from the Knowledge base.</li>\n <li class=\"li\">Provide technicians with context-aware follow-ups, including related parts or steps, for better support.</li>\n </ul></li>\n <li class=\"li\">Now assist Context Menu [NAcm] for Work order tasks<ul class=\"ul\" id=\"store-rn-fsm-now-assist-fsm__ul_e3r_h3c_mfc\">\n <li class=\"li\">The record summarization skill is enabled with NAcm capabilities. The NAcm animated icon is located in the Work Notes and Comment fields of the record. Clicking on the NACM icon initiates a call to the large language\n model (LLM), and the response is displayed in a modal window.</li>\n <li class=\"li\">You can Elaborate or Shorten responses, to modify the generated response. The sparkle icon reappears when a part or the entire portion of the generated text is selected, providing a menu with options for elaborating or\n shortening. The selected and modified text will be replaced with the new text returned from the LLM call, while the unselected text remains unchanged. You can then paste the final generated text after applying any number\n of iterations of regeneration or quick actions, back into the field from which the text creation call was initiated.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - June 2025</dt>\n <dd class=\"dd\">Xanadu Patch 9 Compatible Version.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-now-assist-fsm__ul_dvr_5hq_cfc\">\n <li class=\"li\">Release Highlights:<ul class=\"ul\" id=\"store-rn-fsm-now-assist-fsm__ul_kfn_vhq_cfc\">\n <li class=\"li\">Enable Field Service technicians to access a virtual assistant from the mobile application with Now Assist Virtual Agent.</li>\n <li class=\"li\">Use Now Assist Virtual Agent for mobile to summarize work order tasks.</li>\n <li class=\"li\">Explore conversational search in the Now Assist panel with results from Knowledge Base articles.</li>\n </ul></li>\n <li class=\"li\">NAVA in FSM Mobile for Task Summarization:<ul class=\"ul\" id=\"store-rn-fsm-now-assist-fsm__ul_dzj_whq_cfc\">\n <li class=\"li\">Initiate the NAVA panel from a work order task record or the My tasks tab.</li>\n <li class=\"li\">Provide technicians with a consistent and intuitive interface for quick and easy interaction.</li>\n <li class=\"li\">Display a summary of work order tasks.</li>\n </ul></li>\n <li class=\"li\">Conversational search in NAVA:<ul class=\"ul\" id=\"store-rn-fsm-now-assist-fsm__ul_czw_whq_cfc\">\n <li class=\"li\">Enable technicians to ask questions in natural language for quick and clear answers.</li>\n <li class=\"li\">Allow technician to receive accurate and reliable responses sourced exclusively from the Knowledge base.</li>\n <li class=\"li\">Provide technicians with context-aware follow-ups, including related parts or steps, for better support.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New capability for knowledge generation for multi-language support</li>\n <li class=\"li\">Now Assist Context Menu [NACM] support in Knowledge generation</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New capability for knowledge generation</li>\n <li class=\"li\">New capability for sidebar chat summarization</li>\n <li class=\"li\">Generate summaries that include affected products, install baseitems, assets and linear assets</li>\n <li class=\"li\">Improvements to the Now Assist admin controller and configuration</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Demo Data to view summary for Work Order Task</li>\n <li class=\"li\">Fixed: NAP issue during initial set up</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Enable ability to invoke summarization of work order task at any stages of the record in Workspace and UI16.</li>\n <li class=\"li\">Enable NAP for work order task summarization for users in desktop.</li>\n <li class=\"li\">Role attribution in work order task summary</li>\n <li class=\"li\">Condition builder to control the visibility of skills based on roles</li>\n <li class=\"li\">Enhance the closure note summary in platform to invoke GenAI feature to auto generate closure notes when agent uses the UI16.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - November 2023</dt>\n <dd class=\"dd\"><p class=\"p\">Now Assist for FSM improves agent experience by generating closure notes using generative AI.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Now Assist for Field Service Management (FSM) release notes
Version history for the Now Assist for Field Service Management (FSM) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.0.1 - August 2025
FSM now assist 7.0.1 supports integration with various AI model providers, including Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS, allowing you to choose the best fit for your skills and AI
agents.
#### Version 6.0.1 - June 2025
* Enable Field Service technicians to access a virtual assistant from the mobile application with Now Assist Virtual Agent.
+ Use Now Assist Virtual Agent for mobile to summarize work order tasks.
+ Explore conversational search in the Now Assist panel with results from Knowledge Base articles.
* Now Assist Virtual Assistant (NAVA) in FSM Mobile for Task Summarization
+ Initiate the NAVA panel from a work order task record or the My tasks tab.
+ Provide technicians with a consistent and intuitive interface for quick and easy interaction.
+ Display a summary of work order tasks.
* Conversational search in NAVA
+ Enable technicians to ask questions in natural language for quick and clear answers.
+ Allow technician to receive accurate and reliable responses sourced exclusively from the Knowledge base.
+ Provide technicians with context-aware follow-ups, including related parts or steps, for better support.
* Now assist Context Menu [NAcm] for Work order tasks
+ The record summarization skill is enabled with NAcm capabilities. The NAcm animated icon is located in the Work Notes and Comment fields of the record. Clicking on the NACM icon initiates a call to the large language
model (LLM), and the response is displayed in a modal window.
+ You can Elaborate or Shorten responses, to modify the generated response. The sparkle icon reappears when a part or the entire portion of the generated text is selected, providing a menu with options for elaborating or
shortening. The selected and modified text will be replaced with the new text returned from the LLM call, while the unselected text remains unchanged. You can then paste the final generated text after applying any number
of iterations of regeneration or quick actions, back into the field from which the text creation call was initiated.
#### Version 5.1.0 - June 2025
Xanadu Patch 9 Compatible Version.
#### Version 6.0.0 - May 2025
* Release Highlights:
+ Enable Field Service technicians to access a virtual assistant from the mobile application with Now Assist Virtual Agent.
+ Use Now Assist Virtual Agent for mobile to summarize work order tasks.
+ Explore conversational search in the Now Assist panel with results from Knowledge Base articles.
* NAVA in FSM Mobile for Task Summarization:
+ Initiate the NAVA panel from a work order task record or the My tasks tab.
+ Provide technicians with a consistent and intuitive interface for quick and easy interaction.
+ Display a summary of work order tasks.
* Conversational search in NAVA:
+ Enable technicians to ask questions in natural language for quick and clear answers.
+ Allow technician to receive accurate and reliable responses sourced exclusively from the Knowledge base.
+ Provide technicians with context-aware follow-ups, including related parts or steps, for better support.
#### Version 5.0.0 - November 2024
* New capability for knowledge generation for multi-language support
* Now Assist Context Menu [NACM] support in Knowledge generation
#### Version 4.0.1 - August 2024
* New capability for knowledge generation
* New capability for sidebar chat summarization
* Generate summaries that include affected products, install baseitems, assets and linear assets
* Improvements to the Now Assist admin controller and configuration
#### Version 3.0.1 - May 2024
* New: Demo Data to view summary for Work Order Task
* Fixed: NAP issue during initial set up
#### Version 2.0.0 - February 2024
* Enable ability to invoke summarization of work order task at any stages of the record in Workspace and UI16.
* Enable NAP for work order task summarization for users in desktop.
* Role attribution in work order task summary
* Condition builder to control the visibility of skills based on roles
* Enhance the closure note summary in platform to invoke GenAI feature to auto generate closure notes when agent uses the UI16.
#### Version 1.0.0 - November 2023
Now Assist for FSM improves agent experience by generating closure notes using generative AI.
| ---
title: Now Assist for Field Service Management (FSM) release notes
description: Version history for the Now Assist for Field Service Management (FSM)
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Now Assist for Field Service Management (FSM) release notes
Version history for the Now Assist for Field Service Management (FSM) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.0.1 - August 2025
FSM now assist 7.0.1 supports integration with various AI model providers, including Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS, allowing you to choose the best fit for your skills and AI
agents.
#### Version 6.0.1 - June 2025
* Enable Field Service technicians to access a virtual assistant from the mobile application with Now Assist Virtual Agent.
+ Use Now Assist Virtual Agent for mobile to summarize work order tasks.
+ Explore conversational search in the Now Assist panel with results from Knowledge Base articles.
* Now Assist Virtual Assistant (NAVA) in FSM Mobile for Task Summarization
+ Initiate the NAVA panel from a work order task record or the My tasks tab.
+ Provide technicians with a consistent and intuitive interface for quick and easy interaction.
+ Display a summary of work order tasks.
* Conversational search in NAVA
+ Enable technicians to ask questions in natural language for quick and clear answers.
+ Allow technician to receive accurate and reliable responses sourced exclusively from the Knowledge base.
+ Provide technicians with context-aware follow-ups, including related parts or steps, for better support.
* Now assist Context Menu [NAcm] for Work order tasks
+ The record summarization skill is enabled with NAcm capabilities. The NAcm animated icon is located in the Work Notes and Comment fields of the record. Clicking on the NACM icon initiates a call to the large language
model (LLM), and the response is displayed in a modal window.
+ You can Elaborate or Shorten responses, to modify the generated response. The sparkle icon reappears when a part or the entire portion of the generated text is selected, providing a menu with options for elaborating or
shortening. The selected and modified text will be replaced with the new text returned from the LLM call, while the unselected text remains unchanged. You can then paste the final generated text after applying any number
of iterations of regeneration or quick actions, back into the field from which the text creation call was initiated.
#### Version 5.1.0 - June 2025
Xanadu Patch 9 Compatible Version.
#### Version 6.0.0 - May 2025
* Release Highlights:
+ Enable Field Service technicians to access a virtual assistant from the mobile application with Now Assist Virtual Agent.
+ Use Now Assist Virtual Agent for mobile to summarize work order tasks.
+ Explore conversational search in the Now Assist panel with results from Knowledge Base articles.
* NAVA in FSM Mobile for Task Summarization:
+ Initiate the NAVA panel from a work order task record or the My tasks tab.
+ Provide technicians with a consistent and intuitive interface for quick and easy interaction.
+ Display a summary of work order tasks.
* Conversational search in NAVA:
+ Enable technicians to ask questions in natural language for quick and clear answers.
+ Allow technician to receive accurate and reliable responses sourced exclusively from the Knowledge base.
+ Provide technicians with context-aware follow-ups, including related parts or steps, for better support.
#### Version 5.0.0 - November 2024
* New capability for knowledge generation for multi-language support
* Now Assist Context Menu [NACM] support in Knowledge generation
#### Version 4.0.1 - August 2024
* New capability for knowledge generation
* New capability for sidebar chat summarization
* Generate summaries that include affected products, install baseitems, assets and linear assets
* Improvements to the Now Assist admin controller and configuration
#### Version 3.0.1 - May 2024
* New: Demo Data to view summary for Work Order Task
* Fixed: NAP issue during initial set up
#### Version 2.0.0 - February 2024
* Enable ability to invoke summarization of work order task at any stages of the record in Workspace and UI16.
* Enable NAP for work order task summarization for users in desktop.
* Role attribution in work order task summary
* Condition builder to control the visibility of skills based on roles
* Enhance the closure note summary in platform to invoke GenAI feature to auto generate closure notes when agent uses the UI16.
#### Version 1.0.0 - November 2023
Now Assist for FSM improves agent experience by generating closure notes using generative AI.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-planned-work-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-planned-work-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-planned-work-mgmt.html | Planned Work Management release notes | Version history for the Planned Work Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-planned-work-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-planned-work-mgmt.html"><body id="store-rn-fsm-planned-work-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-fsm-planned-work-mgmt" aria-labelledby="title_store-rn-fsm-planned-work-mgmt">
<h1 class="title topictitle1" id="title_store-rn-fsm-planned-work-mgmt">Planned Work Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Planned Work Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-planned-work-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d363480e54" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.9.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_zh5_chh_zfc">
<li class="li">New:<ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_b3g_2hh_zfc">
<li class="li">Schedule Suppression Extension Point Implementation:<ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_rrs_dhh_zfc">
<li class="li">A new extension point has been introduced to offer flexible suppression logic when multiple schedule occurrences overlap.</li>
<li class="li">In the current scenario, when two schedule occurrences for the same asset intersect within a time window and have identical work order tasks, one occurrence can be configured to be suppressed.</li>
<li class="li">The extension point allows customers to customize suppression criteria, such as <ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_ypk_dhh_zfc">
<li class="li">Comparing checklist items between work order tasks or considering only asset and time window overlaps.</li>
<li class="li">Suppressing maintenance tasks when a break-fix job exists for the same asset</li>
</ul>
</li>
<li class="li">A sample extension script comparing checklist items between work order tasks is provided to help customers tailor suppression logic as needed.</li>
</ul></li>
<li class="li">These improvements make PWM more flexible and support diverse operational workflows.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_mvf_ghh_zfc">
<li class="li">Planned Work Management Enhancements<ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_p3d_ghh_zfc">
<li class="li">We have made improvements to Planned Work Management (PWM) for condition-based and script-based schedules:<ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_xc1_ghh_zfc">
<li class="li">Script and condition based schedule changes<ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_pxw_fhh_zfc">
<li class="li">When a schedule is created, Planned Work Records (PWRs) will now be created for all assets matching the Maintenance Plan.</li>
<li class="li">Scheduled Occurrences (SOs) will be created only for the assets that match the schedule's condition at that time.</li>
<li class="li">When Work Orders (WOs) are created, new SOs will not be automatically generated for condition-based schedules.</li>
<li class="li">When a new asset matches the script or condition, a new SO will be created automatically, and WOs will be generated when the schedule runs.</li>
<li class="li">When an asset no longer matches the script or condition, its associated WO will be canceled and its SO will be deleted.</li>
<li class="li">Refresh actions will correctly handle SOs without impacting active WOs that cannot be canceled.</li>
<li class="li">For script and condition based schedules, the "Associate Schedule with Filtered Records" UI action is no longer shown, and "Associate Plan with Filtered Records" will not affect script and
condition based schedules.</li>
</ul></li>
</ul></li>
</ul></li>
</ul></li>
<li class="li">Removed: The "Apply to New Matching Records" field on Maintenance Plans has been hidden and now defaults to true to ensure proper schedule refresh behavior.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.7.0 - February 2025</dt>
<dd class="dd" id="store-rn-fsm-planned-work-mgmt__latest-store-rn-fsm-planned-work-mgmt">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_ylp_k2n_zdc">
<li class="li">Allow customers to migrate maintenance plans to work plan. Migration can be done at plan level.</li>
<li class="li">Bulk migration is not in scope for this version.</li>
</ul></li>
<li class="li">Fixed: Maintenance due date calculation for monthly and annual trigger types</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.4.3 - October 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_fq4_4zw_vcc">
<li class="li">Fixed:<ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_plt_pzw_vcc">
<li class="li">Filter on FSM Planning Calendar</li>
<li class="li">Issues around Plan Effectivity</li>
<li class="li">Fixed Schedule Occurrence generation</li>
<li class="li">Install base plan PWRs</li>
<li class="li">Meter based schedules</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.4.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Changes to support work configuration</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Creation of additional schedule occurrences by scheduled job</li>
<li class="li">Additional schedule occurrence created for current date/time when a schedule created with trigger type 'Multiple days of the week'</li>
<li class="li">One less schedule occurrence is created for schedule with end type as 'Frequency'</li>
<li class="li">Schedule occurrences are not generated for forecasting enabled plans through nightly job / UI action</li>
<li class="li">Schedule occurrences are skipped when clicked on associate schedule occurrence with filtered records for weekly trigger type with repeat every as 1, lead time as 1</li>
<li class="li">When work order is cancelled last completion date on planned work record is not filled</li>
<li class="li">Unable to generate work orders using 'execute now' or 'run on demand'</li>
<li class="li">Update of 'Days in future to create work orders' is not updating the schedule occurrences until effective start is changed</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Filter component within maintenance calendar</li>
<li class="li">Support creation of schedule occurrences considering past dates</li>
<li class="li">Support last and first day of the month as request due and earliest start respectively</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Generate future work orders when forecasting is enabled</li>
<li class="li">Sync schedule changes with schedule occurrences</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.2 - December 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Generate future work orders when the forecast is enabled.</li>
<li class="li">Performance fixes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.1 - September 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Suppress schedule occurrences</li>
<li class="li">Search in calendar</li>
<li class="li">Right click actions</li>
<li class="li">Populating CI on planned work records</li>
<li class="li">Populating right table for Install base plans</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Calendar to view schedule occurrences and work orders</li>
<li class="li">Partially or fully suppress schedule occurrences falling within an overlapping time period, based on similar work order tasks</li>
<li class="li">Classify plans as OEM or AEM</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.3 - April 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_yvk_4bs_ywb">
<li class="li">Fixed:<ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_zvk_4bs_ywb">
<li class="li">Honor product model value to filter work plan records.</li>
<li class="li">Create correct number of schedule occurrences for based on configured value.</li>
<li class="li">Update install base information on Work orders.</li>
<li class="li">Retain the correct install base table on work plan.</li>
<li class="li">Proper creation of dependent schedules.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.2 - March 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_bmn_jfm_pwb">
<li class="li">Fixed:<ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_kwt_jfm_pwb">
<li class="li">Skip creating duplicate schedule occurrences for fixed end-date schedules using the Run on-demand option.</li>
<li class="li">Update the Install base field for Install Base type plans.</li>
<li class="li">Update correct Next run time during preserve calculated interval is false.</li>
<li class="li">Update work notes.</li>
<li class="li">Create plan work records for future effective date plans.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.1 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Workspace for maintenance administrators to define and manage plans and schedules</li>
<li class="li">Dashboard for administrators to track key metrics</li>
<li class="li">Introduction of schedule occurrences to track maintenance cycles</li>
<li class="li">Track work orders linked to each maintenance cycle</li>
<li class="li">Allow users to update work notes against plans and schedules</li>
<li class="li">Support creation of maintenance plans for Install base product models</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Script include fetch historical data for planned work entities</li>
<li class="li">Allow other scoped applications to access planned work entities</li>
<li class="li">Preserve calculated interval for annual and monthly triggers</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">The Planned Work Management application helps manage the planned work activities like maintenance, inspections, audits, etc., with recurring schedules at regular intervals. Planned Work Management is built on top of
the Planned Maintenance application and provides the following changes:<ul class="ul" id="store-rn-fsm-planned-work-mgmt__ul_amd_wwb_mxb">
<li class="li">Create flexible schedules and templates for planned work orders.</li>
<li class="li">Create maintenance plans that support multiple assets at a single location.</li>
<li class="li">Adjust future work orders automatically in case of exceptions, such as late completion of work and cancellation.</li>
<li class="li">Enable organisations to forecast planned work orders to better plan their resource coverage and required parts.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-planned-work-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-planned-work-mgmt.html\"><body id=\"store-rn-fsm-planned-work-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-fsm-planned-work-mgmt\" aria-labelledby=\"title_store-rn-fsm-planned-work-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-fsm-planned-work-mgmt\">Planned Work Management release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Planned Work Management application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-fsm-planned-work-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d363480e54\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.9.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_zh5_chh_zfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_b3g_2hh_zfc\">\n <li class=\"li\">Schedule Suppression Extension Point Implementation:<ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_rrs_dhh_zfc\">\n <li class=\"li\">A new extension point has been introduced to offer flexible suppression logic when multiple schedule occurrences overlap.</li>\n <li class=\"li\">In the current scenario, when two schedule occurrences for the same asset intersect within a time window and have identical work order tasks, one occurrence can be configured to be suppressed.</li>\n <li class=\"li\">The extension point allows customers to customize suppression criteria, such as <ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_ypk_dhh_zfc\">\n <li class=\"li\">Comparing checklist items between work order tasks or considering only asset and time window overlaps.</li>\n <li class=\"li\">Suppressing maintenance tasks when a break-fix job exists for the same asset</li>\n </ul>\n </li>\n <li class=\"li\">A sample extension script comparing checklist items between work order tasks is provided to help customers tailor suppression logic as needed.</li>\n </ul></li>\n <li class=\"li\">These improvements make PWM more flexible and support diverse operational workflows.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_mvf_ghh_zfc\">\n <li class=\"li\">Planned Work Management Enhancements<ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_p3d_ghh_zfc\">\n <li class=\"li\">We have made improvements to Planned Work Management (PWM) for condition-based and script-based schedules:<ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_xc1_ghh_zfc\">\n <li class=\"li\">Script and condition based schedule changes<ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_pxw_fhh_zfc\">\n <li class=\"li\">When a schedule is created, Planned Work Records (PWRs) will now be created for all assets matching the Maintenance Plan.</li>\n <li class=\"li\">Scheduled Occurrences (SOs) will be created only for the assets that match the schedule's condition at that time.</li>\n <li class=\"li\">When Work Orders (WOs) are created, new SOs will not be automatically generated for condition-based schedules.</li>\n <li class=\"li\">When a new asset matches the script or condition, a new SO will be created automatically, and WOs will be generated when the schedule runs.</li>\n <li class=\"li\">When an asset no longer matches the script or condition, its associated WO will be canceled and its SO will be deleted.</li>\n <li class=\"li\">Refresh actions will correctly handle SOs without impacting active WOs that cannot be canceled.</li>\n <li class=\"li\">For script and condition based schedules, the "Associate Schedule with Filtered Records" UI action is no longer shown, and "Associate Plan with Filtered Records" will not affect script and\n condition based schedules.</li>\n </ul></li>\n </ul></li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Removed: The "Apply to New Matching Records" field on Maintenance Plans has been hidden and now defaults to true to ensure proper schedule refresh behavior.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-fsm-planned-work-mgmt__latest-store-rn-fsm-planned-work-mgmt\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_ylp_k2n_zdc\">\n <li class=\"li\">Allow customers to migrate maintenance plans to work plan. Migration can be done at plan level.</li>\n <li class=\"li\">Bulk migration is not in scope for this version.</li>\n </ul></li>\n <li class=\"li\">Fixed: Maintenance due date calculation for monthly and annual trigger types</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.3 - October 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_fq4_4zw_vcc\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_plt_pzw_vcc\">\n <li class=\"li\">Filter on FSM Planning Calendar</li>\n <li class=\"li\">Issues around Plan Effectivity</li>\n <li class=\"li\">Fixed Schedule Occurrence generation</li>\n <li class=\"li\">Install base plan PWRs</li>\n <li class=\"li\">Meter based schedules</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Changes to support work configuration</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Creation of additional schedule occurrences by scheduled job</li>\n <li class=\"li\">Additional schedule occurrence created for current date/time when a schedule created with trigger type 'Multiple days of the week'</li>\n <li class=\"li\">One less schedule occurrence is created for schedule with end type as 'Frequency'</li>\n <li class=\"li\">Schedule occurrences are not generated for forecasting enabled plans through nightly job / UI action</li>\n <li class=\"li\">Schedule occurrences are skipped when clicked on associate schedule occurrence with filtered records for weekly trigger type with repeat every as 1, lead time as 1</li>\n <li class=\"li\">When work order is cancelled last completion date on planned work record is not filled</li>\n <li class=\"li\">Unable to generate work orders using 'execute now' or 'run on demand'</li>\n <li class=\"li\">Update of 'Days in future to create work orders' is not updating the schedule occurrences until effective start is changed</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Filter component within maintenance calendar</li>\n <li class=\"li\">Support creation of schedule occurrences considering past dates</li>\n <li class=\"li\">Support last and first day of the month as request due and earliest start respectively</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Generate future work orders when forecasting is enabled</li>\n <li class=\"li\">Sync schedule changes with schedule occurrences</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.2 - December 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Generate future work orders when the forecast is enabled.</li>\n <li class=\"li\">Performance fixes.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - September 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Suppress schedule occurrences</li>\n <li class=\"li\">Search in calendar</li>\n <li class=\"li\">Right click actions</li>\n <li class=\"li\">Populating CI on planned work records</li>\n <li class=\"li\">Populating right table for Install base plans</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Calendar to view schedule occurrences and work orders</li>\n <li class=\"li\">Partially or fully suppress schedule occurrences falling within an overlapping time period, based on similar work order tasks</li>\n <li class=\"li\">Classify plans as OEM or AEM</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.3 - April 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_yvk_4bs_ywb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_zvk_4bs_ywb\">\n <li class=\"li\">Honor product model value to filter work plan records.</li>\n <li class=\"li\">Create correct number of schedule occurrences for based on configured value.</li>\n <li class=\"li\">Update install base information on Work orders.</li>\n <li class=\"li\">Retain the correct install base table on work plan.</li>\n <li class=\"li\">Proper creation of dependent schedules.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - March 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_bmn_jfm_pwb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_kwt_jfm_pwb\">\n <li class=\"li\">Skip creating duplicate schedule occurrences for fixed end-date schedules using the Run on-demand option.</li>\n <li class=\"li\">Update the Install base field for Install Base type plans.</li>\n <li class=\"li\">Update correct Next run time during preserve calculated interval is false.</li>\n <li class=\"li\">Update work notes.</li>\n <li class=\"li\">Create plan work records for future effective date plans.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Workspace for maintenance administrators to define and manage plans and schedules</li>\n <li class=\"li\">Dashboard for administrators to track key metrics</li>\n <li class=\"li\">Introduction of schedule occurrences to track maintenance cycles</li>\n <li class=\"li\">Track work orders linked to each maintenance cycle</li>\n <li class=\"li\">Allow users to update work notes against plans and schedules</li>\n <li class=\"li\">Support creation of maintenance plans for Install base product models</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Script include fetch historical data for planned work entities</li>\n <li class=\"li\">Allow other scoped applications to access planned work entities</li>\n <li class=\"li\">Preserve calculated interval for annual and monthly triggers</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">The Planned Work Management application helps manage the planned work activities like maintenance, inspections, audits, etc., with recurring schedules at regular intervals. Planned Work Management is built on top of\n the Planned Maintenance application and provides the following changes:<ul class=\"ul\" id=\"store-rn-fsm-planned-work-mgmt__ul_amd_wwb_mxb\">\n <li class=\"li\">Create flexible schedules and templates for planned work orders.</li>\n <li class=\"li\">Create maintenance plans that support multiple assets at a single location.</li>\n <li class=\"li\">Adjust future work orders automatically in case of exceptions, such as late completion of work and cancellation.</li>\n <li class=\"li\">Enable organisations to forecast planned work orders to better plan their resource coverage and required parts.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Planned Work Management release notes
Version history for the Planned Work Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.9.0 - August 2025
* New:
+ Schedule Suppression Extension Point Implementation:
- A new extension point has been introduced to offer flexible suppression logic when multiple schedule occurrences overlap.
- In the current scenario, when two schedule occurrences for the same asset intersect within a time window and have identical work order tasks, one occurrence can be configured to be suppressed.
- The extension point allows customers to customize suppression criteria, such as
* Comparing checklist items between work order tasks or considering only asset and time window overlaps.
* Suppressing maintenance tasks when a break-fix job exists for the same asset
- A sample extension script comparing checklist items between work order tasks is provided to help customers tailor suppression logic as needed.
+ These improvements make PWM more flexible and support diverse operational workflows.
* Changed:
+ Planned Work Management Enhancements
- We have made improvements to Planned Work Management (PWM) for condition-based and script-based schedules:
* Script and condition based schedule changes
+ When a schedule is created, Planned Work Records (PWRs) will now be created for all assets matching the Maintenance Plan.
+ Scheduled Occurrences (SOs) will be created only for the assets that match the schedule's condition at that time.
+ When Work Orders (WOs) are created, new SOs will not be automatically generated for condition-based schedules.
+ When a new asset matches the script or condition, a new SO will be created automatically, and WOs will be generated when the schedule runs.
+ When an asset no longer matches the script or condition, its associated WO will be canceled and its SO will be deleted.
+ Refresh actions will correctly handle SOs without impacting active WOs that cannot be canceled.
+ For script and condition based schedules, the "Associate Schedule with Filtered Records" UI action is no longer shown, and "Associate Plan with Filtered Records" will not affect script and
condition based schedules.
* Removed: The "Apply to New Matching Records" field on Maintenance Plans has been hidden and now defaults to true to ensure proper schedule refresh behavior.
#### Version 2.7.0 - February 2025
* New:
+ Allow customers to migrate maintenance plans to work plan. Migration can be done at plan level.
+ Bulk migration is not in scope for this version.
* Fixed: Maintenance due date calculation for monthly and annual trigger types
#### Version 2.4.3 - October 2024
* Fixed:
+ Filter on FSM Planning Calendar
+ Issues around Plan Effectivity
+ Fixed Schedule Occurrence generation
+ Install base plan PWRs
+ Meter based schedules
#### Version 2.4.0 - August 2024
* New: Changes to support work configuration
* Fixed:
+ Creation of additional schedule occurrences by scheduled job
+ Additional schedule occurrence created for current date/time when a schedule created with trigger type 'Multiple days of the week'
+ One less schedule occurrence is created for schedule with end type as 'Frequency'
+ Schedule occurrences are not generated for forecasting enabled plans through nightly job / UI action
+ Schedule occurrences are skipped when clicked on associate schedule occurrence with filtered records for weekly trigger type with repeat every as 1, lead time as 1
+ When work order is cancelled last completion date on planned work record is not filled
+ Unable to generate work orders using 'execute now' or 'run on demand'
+ Update of 'Days in future to create work orders' is not updating the schedule occurrences until effective start is changed
#### Version 2.1.0 - February 2024
* New:
+ Filter component within maintenance calendar
+ Support creation of schedule occurrences considering past dates
+ Support last and first day of the month as request due and earliest start respectively
* Fixed:
+ Generate future work orders when forecasting is enabled
+ Sync schedule changes with schedule occurrences
#### Version 1.3.2 - December 2023
* Fixed:
+ Generate future work orders when the forecast is enabled.
+ Performance fixes.
#### Version 1.3.1 - September 2023
* Fixed:
+ Suppress schedule occurrences
+ Search in calendar
+ Right click actions
+ Populating CI on planned work records
+ Populating right table for Install base plans
#### Version 1.3.0 - August 2023
* New
+ Calendar to view schedule occurrences and work orders
+ Partially or fully suppress schedule occurrences falling within an overlapping time period, based on similar work order tasks
+ Classify plans as OEM or AEM
#### Version 1.2.3 - April 2023
* Fixed:
+ Honor product model value to filter work plan records.
+ Create correct number of schedule occurrences for based on configured value.
+ Update install base information on Work orders.
+ Retain the correct install base table on work plan.
+ Proper creation of dependent schedules.
#### Version 1.2.2 - March 2023
* Fixed:
+ Skip creating duplicate schedule occurrences for fixed end-date schedules using the Run on-demand option.
+ Update the Install base field for Install Base type plans.
+ Update correct Next run time during preserve calculated interval is false.
+ Update work notes.
+ Create plan work records for future effective date plans.
#### Version 1.2.1 - February 2023
* New:
+ Workspace for maintenance administrators to define and manage plans and schedules
+ Dashboard for administrators to track key metrics
+ Introduction of schedule occurrences to track maintenance cycles
+ Track work orders linked to each maintenance cycle
+ Allow users to update work notes against plans and schedules
+ Support creation of maintenance plans for Install base product models
#### Version 1.1.0 - November 2022
* New:
+ Script include fetch historical data for planned work entities
+ Allow other scoped applications to access planned work entities
+ Preserve calculated interval for annual and monthly triggers
#### Version 1.0.0 - August 2022
* The Planned Work Management application helps manage the planned work activities like maintenance, inspections, audits, etc., with recurring schedules at regular intervals. Planned Work Management is built on top of
the Planned Maintenance application and provides the following changes:
+ Create flexible schedules and templates for planned work orders.
+ Create maintenance plans that support multiple assets at a single location.
+ Adjust future work orders automatically in case of exceptions, such as late completion of work and cancellation.
+ Enable organisations to forecast planned work orders to better plan their resource coverage and required parts.
| ---
title: Planned Work Management release notes
description: Version history for the Planned Work Management application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Planned Work Management release notes
Version history for the Planned Work Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.9.0 - August 2025
* New:
+ Schedule Suppression Extension Point Implementation:
- A new extension point has been introduced to offer flexible suppression logic when multiple schedule occurrences overlap.
- In the current scenario, when two schedule occurrences for the same asset intersect within a time window and have identical work order tasks, one occurrence can be configured to be suppressed.
- The extension point allows customers to customize suppression criteria, such as
* Comparing checklist items between work order tasks or considering only asset and time window overlaps.
* Suppressing maintenance tasks when a break-fix job exists for the same asset
- A sample extension script comparing checklist items between work order tasks is provided to help customers tailor suppression logic as needed.
+ These improvements make PWM more flexible and support diverse operational workflows.
* Changed:
+ Planned Work Management Enhancements
- We have made improvements to Planned Work Management (PWM) for condition-based and script-based schedules:
* Script and condition based schedule changes
+ When a schedule is created, Planned Work Records (PWRs) will now be created for all assets matching the Maintenance Plan.
+ Scheduled Occurrences (SOs) will be created only for the assets that match the schedule's condition at that time.
+ When Work Orders (WOs) are created, new SOs will not be automatically generated for condition-based schedules.
+ When a new asset matches the script or condition, a new SO will be created automatically, and WOs will be generated when the schedule runs.
+ When an asset no longer matches the script or condition, its associated WO will be canceled and its SO will be deleted.
+ Refresh actions will correctly handle SOs without impacting active WOs that cannot be canceled.
+ For script and condition based schedules, the "Associate Schedule with Filtered Records" UI action is no longer shown, and "Associate Plan with Filtered Records" will not affect script and
condition based schedules.
* Removed: The "Apply to New Matching Records" field on Maintenance Plans has been hidden and now defaults to true to ensure proper schedule refresh behavior.
#### Version 2.7.0 - February 2025
* New:
+ Allow customers to migrate maintenance plans to work plan. Migration can be done at plan level.
+ Bulk migration is not in scope for this version.
* Fixed: Maintenance due date calculation for monthly and annual trigger types
#### Version 2.4.3 - October 2024
* Fixed:
+ Filter on FSM Planning Calendar
+ Issues around Plan Effectivity
+ Fixed Schedule Occurrence generation
+ Install base plan PWRs
+ Meter based schedules
#### Version 2.4.0 - August 2024
* New: Changes to support work configuration
* Fixed:
+ Creation of additional schedule occurrences by scheduled job
+ Additional schedule occurrence created for current date/time when a schedule created with trigger type 'Multiple days of the week'
+ One less schedule occurrence is created for schedule with end type as 'Frequency'
+ Schedule occurrences are not generated for forecasting enabled plans through nightly job / UI action
+ Schedule occurrences are skipped when clicked on associate schedule occurrence with filtered records for weekly trigger type with repeat every as 1, lead time as 1
+ When work order is cancelled last completion date on planned work record is not filled
+ Unable to generate work orders using 'execute now' or 'run on demand'
+ Update of 'Days in future to create work orders' is not updating the schedule occurrences until effective start is changed
#### Version 2.1.0 - February 2024
* New:
+ Filter component within maintenance calendar
+ Support creation of schedule occurrences considering past dates
+ Support last and first day of the month as request due and earliest start respectively
* Fixed:
+ Generate future work orders when forecasting is enabled
+ Sync schedule changes with schedule occurrences
#### Version 1.3.2 - December 2023
* Fixed:
+ Generate future work orders when the forecast is enabled.
+ Performance fixes.
#### Version 1.3.1 - September 2023
* Fixed:
+ Suppress schedule occurrences
+ Search in calendar
+ Right click actions
+ Populating CI on planned work records
+ Populating right table for Install base plans
#### Version 1.3.0 - August 2023
* New
+ Calendar to view schedule occurrences and work orders
+ Partially or fully suppress schedule occurrences falling within an overlapping time period, based on similar work order tasks
+ Classify plans as OEM or AEM
#### Version 1.2.3 - April 2023
* Fixed:
+ Honor product model value to filter work plan records.
+ Create correct number of schedule occurrences for based on configured value.
+ Update install base information on Work orders.
+ Retain the correct install base table on work plan.
+ Proper creation of dependent schedules.
#### Version 1.2.2 - March 2023
* Fixed:
+ Skip creating duplicate schedule occurrences for fixed end-date schedules using the Run on-demand option.
+ Update the Install base field for Install Base type plans.
+ Update correct Next run time during preserve calculated interval is false.
+ Update work notes.
+ Create plan work records for future effective date plans.
#### Version 1.2.1 - February 2023
* New:
+ Workspace for maintenance administrators to define and manage plans and schedules
+ Dashboard for administrators to track key metrics
+ Introduction of schedule occurrences to track maintenance cycles
+ Track work orders linked to each maintenance cycle
+ Allow users to update work notes against plans and schedules
+ Support creation of maintenance plans for Install base product models
#### Version 1.1.0 - November 2022
* New:
+ Script include fetch historical data for planned work entities
+ Allow other scoped applications to access planned work entities
+ Preserve calculated interval for annual and monthly triggers
#### Version 1.0.0 - August 2022
* The Planned Work Management application helps manage the planned work activities like maintenance, inspections, audits, etc., with recurring schedules at regular intervals. Planned Work Management is built on top of
the Planned Maintenance application and provides the following changes:
+ Create flexible schedules and templates for planned work orders.
+ Create maintenance plans that support multiple assets at a single location.
+ Adjust future work orders automatically in case of exceptions, such as late completion of work and cancellation.
+ Enable organisations to forecast planned work orders to better plan their resource coverage and required parts.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-playbooks.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-playbooks.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-playbooks.html | Playbooks for Field Service Management release notes | Version history for the Playbooks for Field Service Management on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-playbooks.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-playbooks.html"><body id="store-rn-fsm-playbooks"><main role="main"><article role="article" class="dita" id="store-rn-fsm-playbooks" aria-labelledby="title_store-rn-fsm-playbooks">
<h1 class="title topictitle1" id="title_store-rn-fsm-playbooks">Playbooks for Field Service Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Playbooks for Field Service Management on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-playbooks__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d61804e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.5 - August 2025</dt>
<dd class="dd">Fixed the issue where "View playbooks" button is not displayed on work order task cards</dd>
<dt class="dt dlterm">Version 2.0.1 - February 2024</dt>
<dd class="dd" id="store-rn-fsm-playbooks__latest-store-rn-fsm-palybooks">Changes: Avoid multiple loading signs when loading the playbook.</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Added ability to showcase Playbook on Mobile</li>
<li class="li">Built an OOTB playbook for Work Order Task Closure as an example playbook, which showcases the ability of showing playbook in mobile</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - April 2021</dt>
<dd class="dd">New: Enables creation of playbooks for Field Service Management workflows</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Playbooks for Field Service Management release notes
Version history for the Playbooks for Field Service Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.5 - August 2025
Fixed the issue where "View playbooks" button is not displayed on work order task cards
#### Version 2.0.1 - February 2024
Changes: Avoid multiple loading signs when loading the playbook.
#### Version 2.0.0 - August 2023
* New
+ Added ability to showcase Playbook on Mobile
+ Built an OOTB playbook for Work Order Task Closure as an example playbook, which showcases the ability of showing playbook in mobile
#### Version 1.0.1 - April 2021
New: Enables creation of playbooks for Field Service Management workflows
| ---
title: Playbooks for Field Service Management release notes
description: Version history for the Playbooks for Field Service Management on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Playbooks for Field Service Management release notes
Version history for the Playbooks for Field Service Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.5 - August 2025
Fixed the issue where "View playbooks" button is not displayed on work order task cards
#### Version 2.0.1 - February 2024
Changes: Avoid multiple loading signs when loading the playbook.
#### Version 2.0.0 - August 2023
* New
+ Added ability to showcase Playbook on Mobile
+ Built an OOTB playbook for Work Order Task Closure as an example playbook, which showcases the ability of showing playbook in mobile
#### Version 1.0.1 - April 2021
New: Enables creation of playbooks for Field Service Management workflows
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-process-op-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-process-op-content-pack.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-process-op-content-pack.html | Process Mining Content Pack for FSM release notes | Version history for the Process Mining Content Pack for FSM application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-process-op-content-pack.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-process-op-content-pack.html"><body id="store-rn-fsm-process-op-content-pack"><main role="main"><article role="article" class="dita" id="store-rn-fsm-process-op-content-pack" aria-labelledby="title_store-rn-fsm-process-op-content-pack">
<h1 class="title topictitle1" id="title_store-rn-fsm-process-op-content-pack"><span class="ph">Process Mining</span> Content Pack for FSM release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Process Mining</span> Content Pack for FSM application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-process-op-content-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d274247e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.4.0 - February 2025</dt>
<dd class="dd" id="store-rn-fsm-process-op-content-pack__latest-store-rn-fms-process-op-content-pack">Addressed data model changes coming from our core plugin (sn_po).</dd>
<dt class="dt dlterm">Version 1.2.1 - September 2024</dt>
<dd class="dd">Nothing has been changed. We have just updated the version of our dependency plugin [sn_po].</dd>
<dt class="dt dlterm">Version 1.2.0 - February 2024</dt>
<dd class="dd">Changed: Minor fixes and changes made to the data models of Process Mining for Field Service Management.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2023</dt>
<dd class="dd"><span class="ph">Process Mining</span> for Field Service Management creates business process flows from the work order task data in audit trails, allowing process owners to perform in-depth analysis and discover process
insights to improve business outcomes.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-process-op-content-pack.html\" id=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-process-op-content-pack.html\"><body id=\"store-rn-fsm-process-op-content-pack\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-fsm-process-op-content-pack\" aria-labelledby=\"title_store-rn-fsm-process-op-content-pack\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-fsm-process-op-content-pack\"><span class=\"ph\">Process Mining</span> Content Pack for FSM release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Process Mining</span> Content Pack for FSM application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-fsm-process-op-content-pack__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d274247e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.4.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-fsm-process-op-content-pack__latest-store-rn-fms-process-op-content-pack\">Addressed data model changes coming from our core plugin (sn_po).</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - September 2024</dt>\n <dd class=\"dd\">Nothing has been changed. We have just updated the version of our dependency plugin [sn_po].</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - February 2024</dt>\n <dd class=\"dd\">Changed: Minor fixes and changes made to the data models of Process Mining for Field Service Management.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - February 2023</dt>\n <dd class=\"dd\"><span class=\"ph\">Process Mining</span> for Field Service Management creates business process flows from the work order task data in audit trails, allowing process owners to perform in-depth analysis and discover process\n insights to improve business outcomes.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Process Mining Content Pack for FSM release notes
Version history for the Process Mining Content Pack for FSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - February 2025
Addressed data model changes coming from our core plugin (sn\_po).
#### Version 1.2.1 - September 2024
Nothing has been changed. We have just updated the version of our dependency plugin [sn\_po].
#### Version 1.2.0 - February 2024
Changed: Minor fixes and changes made to the data models of Process Mining for Field Service Management.
#### Version 1.0.0 - February 2023
Process Mining for Field Service Management creates business process flows from the work order task data in audit trails, allowing process owners to perform in-depth analysis and discover process
insights to improve business outcomes.
| ---
title: Process Mining Content Pack for FSM release notes
description: Version history for the Process Mining Content Pack for FSM application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Process Mining Content Pack for FSM release notes
Version history for the Process Mining Content Pack for FSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - February 2025
Addressed data model changes coming from our core plugin (sn\_po).
#### Version 1.2.1 - September 2024
Nothing has been changed. We have just updated the version of our dependency plugin [sn\_po].
#### Version 1.2.0 - February 2024
Changed: Minor fixes and changes made to the data models of Process Mining for Field Service Management.
#### Version 1.0.0 - February 2023
Process Mining for Field Service Management creates business process flows from the work order task data in audit trails, allowing process owners to perform in-depth analysis and discover process
insights to improve business outcomes.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-procurement-field-service.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-procurement-field-service.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-procurement-field-service.html | Procurement for Field Service Management release notes | Version history for the Procurement for Field Service Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-procurement-field-service.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-procurement-field-service.html"><body id="store-rn-fsm-procurement-field-service"><main role="main"><article role="article" class="dita" id="store-rn-fsm-procurement-field-service" aria-labelledby="title_store-rn-fsm-procurement-field-service">
<h1 class="title topictitle1" id="title_store-rn-fsm-procurement-field-service"><span class="ph">Procurement for Field Service Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Procurement for Field Service Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-procurement-field-service__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d154704e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.0 - February 2025</dt>
<dd class="dd" id="store-rn-fsm-procurement-field-service__latest-store-rn-fsm-procurement-field-service">The ServiceNow Procurement for Field Service application provides seamless integration between Procurement Service Management and Field Service Management applications. Use this
capability to enable field service mobile workers to order required parts and assets via Procurement Service Management. Allow Procurement Service Management to then fulfill the order and deploy the procured assets via the parts
and inventory Field Service Management workflows running on the Mobile Agent app.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Procurement for Field Service Management release notes
Version history for the Procurement for Field Service Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - February 2025
The ServiceNow Procurement for Field Service application provides seamless integration between Procurement Service Management and Field Service Management applications. Use this
capability to enable field service mobile workers to order required parts and assets via Procurement Service Management. Allow Procurement Service Management to then fulfill the order and deploy the procured assets via the parts
and inventory Field Service Management workflows running on the Mobile Agent app.
| ---
title: Procurement for Field Service Management release notes
description: Version history for the Procurement for Field Service Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Procurement for Field Service Management release notes
Version history for the Procurement for Field Service Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - February 2025
The ServiceNow Procurement for Field Service application provides seamless integration between Procurement Service Management and Field Service Management applications. Use this
capability to enable field service mobile workers to order required parts and assets via Procurement Service Management. Allow Procurement Service Management to then fulfill the order and deploy the procured assets via the parts
and inventory Field Service Management workflows running on the Mobile Agent app.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-shift-scheduling.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-shift-scheduling.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-shift-scheduling.html | Shift Scheduling for Field Service release notes | Version history for the Shift Scheduling for Field Service application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-shift-scheduling.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-shift-scheduling.html"><body id="store-rn-fsm-shift-scheduling"><main role="main"><article role="article" class="dita" id="store-rn-fsm-shift-scheduling" aria-labelledby="title_store-rn-fsm-shift-scheduling">
<h1 class="title topictitle1" id="title_store-rn-fsm-shift-scheduling">Shift Scheduling for Field Service release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Shift Scheduling for Field Service application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-shift-scheduling__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d451724e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.4 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-shift-scheduling__ul_xgp_zqv_zfc">
<li class="li">Description: Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.</li>
<li class="li">Key feature: Ability to capture the location for the Agents Personal Events.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.2 - July 2025</dt>
<dd class="dd">This patch release addresses the issue PRB1898328 related to multi-day personal events. After this patch update, personal events created with Workforce Optimization (WFO) will be rendered properly and considered for
Schedule Optimization executions.</dd>
<dt class="dt dlterm">Version 5.1.1 - May 2025</dt>
<dd class="dd" id="store-rn-fsm-shift-scheduling__latest-store-rn-fsm-shift-scheduling">
<ul class="ul" id="store-rn-fsm-shift-scheduling__ul_dz4_g3k_1fc">
<li class="li">Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.</li>
<li class="li">Key features:</li>
<li class="li">
<ul class="ul" id="store-rn-fsm-shift-scheduling__ul_zxm_h3k_1fc">
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<li class="li">Enables managers and agents to get shift signup notifications</li>
<li class="li">New table "Agent Schedule Attribute" enables managers to track agent location and view agent personal event details</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Latest Manager Workspace dependencies uptake for FSM</li>
<li class="li">Performance improvements for shift planning API to retrieve WFO schedules</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.6 - December 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-shift-scheduling__ul_pkz_qgq_4dc">
<li class="li">Performance improvement for the WFO Shift scheduling API</li>
<li class="li">Schedule optimization flexible break retrieval logic enhancement</li>
<li class="li">Internalization support for the landing page widgets</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.2 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-shift-scheduling__ul_vvy_4qh_ccc">
<li class="li">Accessibility improvements to adhere to WCAG 2.1AA conformant.</li>
<li class="li">Performance improvements for the FSM Dispatcher Workspace API to retrieve schedules.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Changes to run APIs run for same input multiple times (Capacity planning use case)</li>
<li class="li">Performance changes to improve loading of Manager workspace.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.5 - August 2023</dt>
<dd class="dd">Use Workforce Optimization for Field Service to manage agent schedules and breaks.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2023</dt>
<dd class="dd">Shift Scheduling offers an easy-to-use, streamlined Manager Workspace experience that allows managers to create/edit work shifts, schedules, and monitor schedule adherence for all their team members.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-shift-scheduling.html\" id=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-shift-scheduling.html\"><body id=\"store-rn-fsm-shift-scheduling\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-fsm-shift-scheduling\" aria-labelledby=\"title_store-rn-fsm-shift-scheduling\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-fsm-shift-scheduling\">Shift Scheduling for Field Service release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Shift Scheduling for Field Service application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-fsm-shift-scheduling__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d451724e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.0.4 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-shift-scheduling__ul_xgp_zqv_zfc\">\n <li class=\"li\">Description: Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.</li>\n <li class=\"li\">Key feature: Ability to capture the location for the Agents Personal Events.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.2 - July 2025</dt>\n <dd class=\"dd\">This patch release addresses the issue PRB1898328 related to multi-day personal events. After this patch update, personal events created with Workforce Optimization (WFO) will be rendered properly and considered for\n Schedule Optimization executions.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-fsm-shift-scheduling__latest-store-rn-fsm-shift-scheduling\">\n <ul class=\"ul\" id=\"store-rn-fsm-shift-scheduling__ul_dz4_g3k_1fc\">\n <li class=\"li\">Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.</li>\n <li class=\"li\">Key features:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-fsm-shift-scheduling__ul_zxm_h3k_1fc\">\n <li class=\"li\">Enables agents to sign up for shifts</li>\n <li class=\"li\">Enables managers and agents to get shift signup notifications</li>\n <li class=\"li\">New table "Agent Schedule Attribute" enables managers to track agent location and view agent personal event details</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Latest Manager Workspace dependencies uptake for FSM</li>\n <li class=\"li\">Performance improvements for shift planning API to retrieve WFO schedules</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.6 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-shift-scheduling__ul_pkz_qgq_4dc\">\n <li class=\"li\">Performance improvement for the WFO Shift scheduling API</li>\n <li class=\"li\">Schedule optimization flexible break retrieval logic enhancement</li>\n <li class=\"li\">Internalization support for the landing page widgets</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-shift-scheduling__ul_vvy_4qh_ccc\">\n <li class=\"li\">Accessibility improvements to adhere to WCAG 2.1AA conformant.</li>\n <li class=\"li\">Performance improvements for the FSM Dispatcher Workspace API to retrieve schedules.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Changes to run APIs run for same input multiple times (Capacity planning use case)</li>\n <li class=\"li\">Performance changes to improve loading of Manager workspace.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.5 - August 2023</dt>\n <dd class=\"dd\">Use Workforce Optimization for Field Service to manage agent schedules and breaks.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - February 2023</dt>\n <dd class=\"dd\">Shift Scheduling offers an easy-to-use, streamlined Manager Workspace experience that allows managers to create/edit work shifts, schedules, and monitor schedule adherence for all their team members.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Shift Scheduling for Field Service release notes
Version history for the Shift Scheduling for Field Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.4 - August 2025
* Description: Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.
* Key feature: Ability to capture the location for the Agents Personal Events.
#### Version 5.1.2 - July 2025
This patch release addresses the issue PRB1898328 related to multi-day personal events. After this patch update, personal events created with Workforce Optimization (WFO) will be rendered properly and considered for
Schedule Optimization executions.
#### Version 5.1.1 - May 2025
* Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.
* Key features:
* + Enables agents to sign up for shifts
+ Enables managers and agents to get shift signup notifications
+ New table "Agent Schedule Attribute" enables managers to track agent location and view agent personal event details
#### Version 5.0.0 - February 2025
* Latest Manager Workspace dependencies uptake for FSM
* Performance improvements for shift planning API to retrieve WFO schedules
#### Version 4.0.6 - December 2024
* Performance improvement for the WFO Shift scheduling API
* Schedule optimization flexible break retrieval logic enhancement
* Internalization support for the landing page widgets
#### Version 4.0.2 - August 2024
* Accessibility improvements to adhere to WCAG 2.1AA conformant.
* Performance improvements for the FSM Dispatcher Workspace API to retrieve schedules.
#### Version 3.0.0 - February 2024
* Fixed:
+ Changes to run APIs run for same input multiple times (Capacity planning use case)
+ Performance changes to improve loading of Manager workspace.
#### Version 2.0.5 - August 2023
Use Workforce Optimization for Field Service to manage agent schedules and breaks.
#### Version 1.0.0 - February 2023
Shift Scheduling offers an easy-to-use, streamlined Manager Workspace experience that allows managers to create/edit work shifts, schedules, and monitor schedule adherence for all their team members.
| ---
title: Shift Scheduling for Field Service release notes
description: Version history for the Shift Scheduling for Field Service application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Shift Scheduling for Field Service release notes
Version history for the Shift Scheduling for Field Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.4 - August 2025
* Description: Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.
* Key feature: Ability to capture the location for the Agents Personal Events.
#### Version 5.1.2 - July 2025
This patch release addresses the issue PRB1898328 related to multi-day personal events. After this patch update, personal events created with Workforce Optimization (WFO) will be rendered properly and considered for
Schedule Optimization executions.
#### Version 5.1.1 - May 2025
* Shift Planning allows managers and supervisors to configure Workforce Scheduling to enable agents to sign up for shifts.
* Key features:
* + Enables agents to sign up for shifts
+ Enables managers and agents to get shift signup notifications
+ New table "Agent Schedule Attribute" enables managers to track agent location and view agent personal event details
#### Version 5.0.0 - February 2025
* Latest Manager Workspace dependencies uptake for FSM
* Performance improvements for shift planning API to retrieve WFO schedules
#### Version 4.0.6 - December 2024
* Performance improvement for the WFO Shift scheduling API
* Schedule optimization flexible break retrieval logic enhancement
* Internalization support for the landing page widgets
#### Version 4.0.2 - August 2024
* Accessibility improvements to adhere to WCAG 2.1AA conformant.
* Performance improvements for the FSM Dispatcher Workspace API to retrieve schedules.
#### Version 3.0.0 - February 2024
* Fixed:
+ Changes to run APIs run for same input multiple times (Capacity planning use case)
+ Performance changes to improve loading of Manager workspace.
#### Version 2.0.5 - August 2023
Use Workforce Optimization for Field Service to manage agent schedules and breaks.
#### Version 1.0.0 - February 2023
Shift Scheduling offers an easy-to-use, streamlined Manager Workspace experience that allows managers to create/edit work shifts, schedules, and monitor schedule adherence for all their team members.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-site-mapping-fsm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-site-mapping-fsm.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-site-mapping-fsm.html | Site Mapping for Field Service Management release notes | Version history for the Site Mapping for Field Service Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-site-mapping-fsm.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-site-mapping-fsm.html"><body id="store-rn-fsm-site-mapping-fsm"><main role="main"><article role="article" class="dita" id="store-rn-fsm-site-mapping-fsm" aria-labelledby="title_store-rn-fsm-site-mapping-fsm">
<h1 class="title topictitle1" id="title_store-rn-fsm-site-mapping-fsm">Site Mapping for Field Service Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Site Mapping for Field Service Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-site-mapping-fsm__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d247254e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.6 - August 2025</dt>
<dd class="dd">Fixed a cross scope issue found during MSI Security Testing: "Execute operation on script include 'SOQueryRuleUtils' from scope 'Site Mapping for Field Service Management' was denied"</dd>
<dt class="dt dlterm">Version 2.0.4 - December 2024</dt>
<dd class="dd" id="store-rn-fsm-site-mapping-fsm__latest-store-rn-fsm-site-mapping-fsm">Fixed minor security bug - ACL bypass via UX Screen Condition.</dd>
<dt class="dt dlterm">Version 2.0.3 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support affected product flow for work order task in mobile</li>
<li class="li">Ability to view indoor map for the affected products</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - February 2024</dt>
<dd class="dd"><p class="p">ServiceNow Site Mapping for Field Service Management provides a native mobile solution for field service technicians and contractors visiting onsite locations to perform work. Easily visualize work sites, navigate using wayfinding, and
locate assets with step-by-step directions.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Site Mapping for Field Service Management release notes
Version history for the Site Mapping for Field Service Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.6 - August 2025
Fixed a cross scope issue found during MSI Security Testing: "Execute operation on script include 'SOQueryRuleUtils' from scope 'Site Mapping for Field Service Management' was denied"
#### Version 2.0.4 - December 2024
Fixed minor security bug - ACL bypass via UX Screen Condition.
#### Version 2.0.3 - August 2024
* New:
+ Support affected product flow for work order task in mobile
+ Ability to view indoor map for the affected products
#### Version 1.0.1 - February 2024
ServiceNow Site Mapping for Field Service Management provides a native mobile solution for field service technicians and contractors visiting onsite locations to perform work. Easily visualize work sites, navigate using wayfinding, and
locate assets with step-by-step directions.
| ---
title: Site Mapping for Field Service Management release notes
description: Version history for the Site Mapping for Field Service Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Site Mapping for Field Service Management release notes
Version history for the Site Mapping for Field Service Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.6 - August 2025
Fixed a cross scope issue found during MSI Security Testing: "Execute operation on script include 'SOQueryRuleUtils' from scope 'Site Mapping for Field Service Management' was denied"
#### Version 2.0.4 - December 2024
Fixed minor security bug - ACL bypass via UX Screen Condition.
#### Version 2.0.3 - August 2024
* New:
+ Support affected product flow for work order task in mobile
+ Ability to view indoor map for the affected products
#### Version 1.0.1 - February 2024
ServiceNow Site Mapping for Field Service Management provides a native mobile solution for field service technicians and contractors visiting onsite locations to perform work. Easily visualize work sites, navigate using wayfinding, and
locate assets with step-by-step directions.
| |
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<h1 class="title topictitle1" id="title_store-rn-fsm-smart-assessment-fs-questionnaire">Smart Assessment for Field Service Questionnaire release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Smart Assessment for Field Service Questionnaire application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-smart-assessment-fs-questionnaire__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d88634e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-fsm-smart-assessment-fs-questionnaire__ol_ccx_r25_bgc">
<li class="li">Generate assessment instances in Asynchronous mode without blocking user interface interactions.</li>
<li class="li">Streamline asset identification and data entry by scanning and capturing barcode values directly within a work order questionnaire.</li>
<li class="li">Configure a predefined range for numeric inputs to minimize errors and help ensure data accuracy.</li>
<li class="li">Support scoring to transalte responses into quantitive data.</li>
<li class="li">Create follow-up work order tasks from a work order questionnaire based on the score.</li>
<li class="li">Allow users to retry or replace an attachment if the upload is unsuccessful.</li>
<li class="li">View completed questionnaires in the workspace.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-fsm-smart-assessment-fs-questionnaire__ol_qzr_s25_bgc">
<li class="li">Related list cross scope error on questionnaire record page.</li>
<li class="li">Assessment instances not visible in related list on work order task extenstion record page.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2025</dt>
<dd class="dd" id="store-rn-fsm-smart-assessment-fs-questionnaire__latest-store-rn-fsm-smart-assessment-fs-questionnaire">ServiceNow Smart Assessment for Field Service Questionnaire provides templates for creating and configuring work order questionnaires. The templates provide for
comprehensive instructions comprised of rich text and images, as well as conditional questions, comments, and attachments. Available via the Now Mobile Agent application, this feature offers a paginated layout that combines the
ability to group questions with inline choices.</dd>
</dl>
</section>
</div>
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} | # Smart Assessment for Field Service Questionnaire release notes
Version history for the Smart Assessment for Field Service Questionnaire application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
* New:
+ Generate assessment instances in Asynchronous mode without blocking user interface interactions.
+ Streamline asset identification and data entry by scanning and capturing barcode values directly within a work order questionnaire.
+ Configure a predefined range for numeric inputs to minimize errors and help ensure data accuracy.
+ Support scoring to transalte responses into quantitive data.
+ Create follow-up work order tasks from a work order questionnaire based on the score.
+ Allow users to retry or replace an attachment if the upload is unsuccessful.
+ View completed questionnaires in the workspace.
* Fixed:
+ Related list cross scope error on questionnaire record page.
+ Assessment instances not visible in related list on work order task extenstion record page.
#### Version 1.0.0 - February 2025
ServiceNow Smart Assessment for Field Service Questionnaire provides templates for creating and configuring work order questionnaires. The templates provide for
comprehensive instructions comprised of rich text and images, as well as conditional questions, comments, and attachments. Available via the Now Mobile Agent application, this feature offers a paginated layout that combines the
ability to group questions with inline choices.
| ---
title: Smart Assessment for Field Service Questionnaire release notes
description: Version history for the Smart Assessment for Field Service Questionnaire
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Smart Assessment for Field Service Questionnaire release notes
Version history for the Smart Assessment for Field Service Questionnaire application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
* New:
+ Generate assessment instances in Asynchronous mode without blocking user interface interactions.
+ Streamline asset identification and data entry by scanning and capturing barcode values directly within a work order questionnaire.
+ Configure a predefined range for numeric inputs to minimize errors and help ensure data accuracy.
+ Support scoring to transalte responses into quantitive data.
+ Create follow-up work order tasks from a work order questionnaire based on the score.
+ Allow users to retry or replace an attachment if the upload is unsuccessful.
+ View completed questionnaires in the workspace.
* Fixed:
+ Related list cross scope error on questionnaire record page.
+ Assessment instances not visible in related list on work order task extenstion record page.
#### Version 1.0.0 - February 2025
ServiceNow Smart Assessment for Field Service Questionnaire provides templates for creating and configuring work order questionnaires. The templates provide for
comprehensive instructions comprised of rich text and images, as well as conditional questions, comments, and attachments. Available via the Now Mobile Agent application, this feature offers a paginated layout that combines the
ability to group questions with inline choices.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-team-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-team-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-team-mgmt.html | Team Management for Field Service release notes | Version history for the Team Management for Field Service on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-team-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-team-mgmt.html"><body id="store-rn-fsm-team-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-fsm-team-mgmt" aria-labelledby="title_store-rn-fsm-team-mgmt">
<h1 class="title topictitle1" id="title_store-rn-fsm-team-mgmt">Team Management for Field Service release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Team Management for Field Service on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-team-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d257259e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.3 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Key Features:<ul class="ul">
<li class="li">Coral Theme uptake for Teams module in WFO</li>
<li class="li">Latest uptake of the Shift planning changes, that includes location support for personal events.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.1 - May 2025</dt>
<dd class="dd" id="store-rn-fsm-team-mgmt__latest-store-rn-fsm-team-mgmt">Coral theme support for the Team Management Module in FSM WFO.</dd>
<dt class="dt dlterm">Version 4.0.1 - August 2024</dt>
<dd class="dd">Accessibility improvements to adhere to WCAG 2.1AA conformant.</dd>
<dt class="dt dlterm">Version 3.0.1 - February 2024</dt>
<dd class="dd">
<p class="p">No new features were added in this release; it is an uptake of the latest platform WFO features.</p>
</dd>
<dt class="dt dlterm">Version 2.0.5 - August 2023</dt>
<dd class="dd">Use Workforce Optimization for Field Service to manage agent schedules and breaks.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2023</dt>
<dd class="dd">Team Management enables Managers to monitor and measure the performance goals, schedules, tasks and other activities for the groups they manage. Field Service managers can drive engagement and efficiency, ensuring their
respective groups are operating at peak performance and delivering positive customer outcomes.</dd>
</dl>
</section>
</div>
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} | # Team Management for Field Service release notes
Version history for the Team Management for Field Service on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.3 - August 2025
* Key Features:
+ Coral Theme uptake for Teams module in WFO
+ Latest uptake of the Shift planning changes, that includes location support for personal events.
#### Version 5.1.1 - May 2025
Coral theme support for the Team Management Module in FSM WFO.
#### Version 4.0.1 - August 2024
Accessibility improvements to adhere to WCAG 2.1AA conformant.
#### Version 3.0.1 - February 2024
No new features were added in this release; it is an uptake of the latest platform WFO features.
#### Version 2.0.5 - August 2023
Use Workforce Optimization for Field Service to manage agent schedules and breaks.
#### Version 1.0.0 - February 2023
Team Management enables Managers to monitor and measure the performance goals, schedules, tasks and other activities for the groups they manage. Field Service managers can drive engagement and efficiency, ensuring their
respective groups are operating at peak performance and delivering positive customer outcomes.
| ---
title: Team Management for Field Service release notes
description: Version history for the Team Management for Field Service on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Team Management for Field Service release notes
Version history for the Team Management for Field Service on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.3 - August 2025
* Key Features:
+ Coral Theme uptake for Teams module in WFO
+ Latest uptake of the Shift planning changes, that includes location support for personal events.
#### Version 5.1.1 - May 2025
Coral theme support for the Team Management Module in FSM WFO.
#### Version 4.0.1 - August 2024
Accessibility improvements to adhere to WCAG 2.1AA conformant.
#### Version 3.0.1 - February 2024
No new features were added in this release; it is an uptake of the latest platform WFO features.
#### Version 2.0.5 - August 2023
Use Workforce Optimization for Field Service to manage agent schedules and breaks.
#### Version 1.0.0 - February 2023
Team Management enables Managers to monitor and measure the performance goals, schedules, tasks and other activities for the groups they manage. Field Service managers can drive engagement and efficiency, ensuring their
respective groups are operating at peak performance and delivering positive customer outcomes.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-virtual-conferencing-integration.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-virtual-conferencing-integration.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-virtual-conferencing-integration.html | Field Service Management Virtual Conferencing Integration release notes | Version history for the Field Service Management Virtual Conferencing Integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-virtual-conferencing-integration.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-virtual-conferencing-integration.html"><body id="store-rn-fsm-virtual-conferencing-integration"><main role="main"><article role="article" class="dita" id="store-rn-fsm-virtual-conferencing-integration" aria-labelledby="title_store-rn-fsm-virtual-conferencing-integration">
<h1 class="title topictitle1" id="title_store-rn-fsm-virtual-conferencing-integration"><span class="ph">Field Service Management</span> Virtual Conferencing Integration release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Field Service Management</span> Virtual Conferencing Integration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-virtual-conferencing-integration__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d51993e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.2.1 - January 2025</dt>
<dd class="dd" id="store-rn-fsm-virtual-conferencing-integration__latest-fsm-virtual-conferencing-integration">Update application Java Version to 17.</dd>
<dt class="dt dlterm">Version 2.2.0 - August 2023</dt>
<dd class="dd">
<p class="p">Uptake for polaris dark theming within virtual conferencing workflows within the agent mobile application.</p>
</dd>
<dt class="dt dlterm">Version 2.1.0 - February 2023</dt>
<dd class="dd">New: Uptake for Next Experience theming within virtual conferencing workflows within the agent mobile application</dd>
<dt class="dt dlterm">Version 2.0.1 - March 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-fsm-virtual-conferencing-integration__ul_tzq_zqn_v4b">
<li class="li">New:<ul class="ul" id="store-rn-fsm-virtual-conferencing-integration__ul_qxv_drn_v4b">
<li class="li">Support for Microsoft Teams as a conferencing tool within the ServiceNow Mobile Agent application for use with Field Service Management</li>
<li class="li">Microsoft Teams conferencing tool is compatible from Paris release onwards 'Add Participants' as a footer action in conference details page</li>
<li class="li">Add peer agents, users and groups to conference</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-fsm-virtual-conferencing-integration__ul_kgb_2rn_v4b">
<li class="li">Conferences moved as a related list of Work Order Task</li>
<li class="li">Invite customer is now available as one of the parameters in 'Add Participants' and 'Make a Call' screens</li>
</ul></li>
<li class="li">Removed: <ul class="ul" id="store-rn-fsm-virtual-conferencing-integration__ul_pdg_2rn_v4b">
<li class="li">'Invite Customer' footer action from Conference details page</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - November 2020</dt>
<dd class="dd">New: View conference recordings initiated for work order tasks</dd>
<dt class="dt dlterm">Version 1.1.0 - October 2020</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Any experience that enables resolving customer issues faster is of utmost importance in field service. The <span class="ph">ServiceNow®</span> Field Service Management Virtual Conferencing Integration application enables field service technicians and mobile workers to engage better with customers by initiating Zoom meetings
from ServiceNow's native mobile app. Technicians can conveniently use video and screen sharing options in Zoom and optionally record the meeting.</li>
<li class="li">Resolving issues over Zoom as a visual engagement channel can result in smarter and better customer experiences.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-virtual-conferencing-integration.html\" id=\"bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-virtual-conferencing-integration.html\"><body id=\"store-rn-fsm-virtual-conferencing-integration\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-fsm-virtual-conferencing-integration\" aria-labelledby=\"title_store-rn-fsm-virtual-conferencing-integration\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-fsm-virtual-conferencing-integration\"><span class=\"ph\">Field Service Management</span> Virtual Conferencing Integration release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Field Service Management</span> Virtual Conferencing Integration on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-fsm-virtual-conferencing-integration__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d51993e63\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.2.1 - January 2025</dt>\n <dd class=\"dd\" id=\"store-rn-fsm-virtual-conferencing-integration__latest-fsm-virtual-conferencing-integration\">Update application Java Version to 17.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - August 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">Uptake for polaris dark theming within virtual conferencing workflows within the agent mobile application.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - February 2023</dt>\n <dd class=\"dd\">New: Uptake for Next Experience theming within virtual conferencing workflows within the agent mobile application</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-fsm-virtual-conferencing-integration__ul_tzq_zqn_v4b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-fsm-virtual-conferencing-integration__ul_qxv_drn_v4b\">\n <li class=\"li\">Support for Microsoft Teams as a conferencing tool within the ServiceNow Mobile Agent application for use with Field Service Management</li>\n <li class=\"li\">Microsoft Teams conferencing tool is compatible from Paris release onwards 'Add Participants' as a footer action in conference details page</li>\n <li class=\"li\">Add peer agents, users and groups to conference</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-fsm-virtual-conferencing-integration__ul_kgb_2rn_v4b\">\n <li class=\"li\">Conferences moved as a related list of Work Order Task</li>\n <li class=\"li\">Invite customer is now available as one of the parameters in 'Add Participants' and 'Make a Call' screens</li>\n </ul></li>\n <li class=\"li\">Removed: <ul class=\"ul\" id=\"store-rn-fsm-virtual-conferencing-integration__ul_pdg_2rn_v4b\">\n <li class=\"li\">'Invite Customer' footer action from Conference details page</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - November 2020</dt>\n <dd class=\"dd\">New: View conference recordings initiated for work order tasks</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Any experience that enables resolving customer issues faster is of utmost importance in field service. The <span class=\"ph\">ServiceNow®</span> Field Service Management Virtual Conferencing Integration application enables field service technicians and mobile workers to engage better with customers by initiating Zoom meetings\n from ServiceNow's native mobile app. Technicians can conveniently use video and screen sharing options in Zoom and optionally record the meeting.</li>\n <li class=\"li\">Resolving issues over Zoom as a visual engagement channel can result in smarter and better customer experiences.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Field Service Management Virtual Conferencing Integration release notes
Version history for the Field Service Management Virtual Conferencing Integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.1 - January 2025
Update application Java Version to 17.
#### Version 2.2.0 - August 2023
Uptake for polaris dark theming within virtual conferencing workflows within the agent mobile application.
#### Version 2.1.0 - February 2023
New: Uptake for Next Experience theming within virtual conferencing workflows within the agent mobile application
#### Version 2.0.1 - March 2021
* New:
+ Support for Microsoft Teams as a conferencing tool within the ServiceNow Mobile Agent application for use with Field Service Management
+ Microsoft Teams conferencing tool is compatible from Paris release onwards 'Add Participants' as a footer action in conference details page
+ Add peer agents, users and groups to conference
* Changed:
+ Conferences moved as a related list of Work Order Task
+ Invite customer is now available as one of the parameters in 'Add Participants' and 'Make a Call' screens
* Removed:
+ 'Invite Customer' footer action from Conference details page
#### Version 1.2.0 - November 2020
New: View conference recordings initiated for work order tasks
#### Version 1.1.0 - October 2020
* Any experience that enables resolving customer issues faster is of utmost importance in field service. The ServiceNow® Field Service Management Virtual Conferencing Integration application enables field service technicians and mobile workers to engage better with customers by initiating Zoom meetings
from ServiceNow's native mobile app. Technicians can conveniently use video and screen sharing options in Zoom and optionally record the meeting.
* Resolving issues over Zoom as a visual engagement channel can result in smarter and better customer experiences.
| ---
title: Field Service Management Virtual Conferencing Integration release notes
description: Version history for the Field Service Management Virtual Conferencing
Integration on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Field Service Management Virtual Conferencing Integration release notes
Version history for the Field Service Management Virtual Conferencing Integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.1 - January 2025
Update application Java Version to 17.
#### Version 2.2.0 - August 2023
Uptake for polaris dark theming within virtual conferencing workflows within the agent mobile application.
#### Version 2.1.0 - February 2023
New: Uptake for Next Experience theming within virtual conferencing workflows within the agent mobile application
#### Version 2.0.1 - March 2021
* New:
+ Support for Microsoft Teams as a conferencing tool within the ServiceNow Mobile Agent application for use with Field Service Management
+ Microsoft Teams conferencing tool is compatible from Paris release onwards 'Add Participants' as a footer action in conference details page
+ Add peer agents, users and groups to conference
* Changed:
+ Conferences moved as a related list of Work Order Task
+ Invite customer is now available as one of the parameters in 'Add Participants' and 'Make a Call' screens
* Removed:
+ 'Invite Customer' footer action from Conference details page
#### Version 1.2.0 - November 2020
New: View conference recordings initiated for work order tasks
#### Version 1.1.0 - October 2020
* Any experience that enables resolving customer issues faster is of utmost importance in field service. The ServiceNow® Field Service Management Virtual Conferencing Integration application enables field service technicians and mobile workers to engage better with customers by initiating Zoom meetings
from ServiceNow's native mobile app. Technicians can conveniently use video and screen sharing options in Zoom and optionally record the meeting.
* Resolving issues over Zoom as a visual engagement channel can result in smarter and better customer experiences.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-workforce-op.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/field-service-management/store-rn-fsm-workforce-op.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/field-service-management/store-rn-fsm-workforce-op.html | Workforce Optimization for Field Service release notes | Version history for the Workforce Optimization for Field Service application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-workforce-op.html" id="bundle:store-release-notes/enus/release-notes/store/field-service-management/store-rn-fsm-workforce-op.html"><body id="store-rn-fsm-workforce-op"><main role="main"><article role="article" class="dita" id="store-rn-fsm-workforce-op" aria-labelledby="title_store-rn-fsm-workforce-op">
<h1 class="title topictitle1" id="title_store-rn-fsm-workforce-op">Workforce Optimization for Field Service release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Workforce Optimization for Field Service application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fsm-workforce-op__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d67709e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.3 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Key Features:<ul class="ul">
<li class="li">Coral Theme uptake for Teams module in WFO</li>
<li class="li">Latest uptake of the Team Management and Shift planning changes, that includes location support for personal events.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.1 - May 2025</dt>
<dd class="dd" id="store-rn-fsm-workforce-op__latest-store-rn-fsm-workforce-op">Coral theme changes for the FSM WFO Manager workspace modules.</dd>
<dt class="dt dlterm">Version 5.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Latest Manager workspace dependencies uptake for FSM</li>
<li class="li">Performance improvements for shift planning API to retrieve WFO schedules</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.1 - August 2024</dt>
<dd class="dd">Accessibility improvements to adhere to WCAG 2.1AA conformant.</dd>
<dt class="dt dlterm">Version 3.0.0 - February 2024</dt>
<dd class="dd">No net new features were added in this release; it is an uptake of the latest platform WFO features.</dd>
<dt class="dt dlterm">Version 2.0.5 - August 2023</dt>
<dd class="dd">Use Workforce Optimization for Field Service to manage agent schedules and breaks.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">A field service manager may be responsible for many teams and field agents; they need a quick and centralized way to plan and monitor the work they oversee</li>
<li class="li">Workforce Optimization for Field Service Management offers an easy-to-use, streamlined Manager Workspace experience that allows managers to create/edit work shifts, assess performance, analyze KPIs and perform other
daily activities critical to ensuring that field service work is completed efficiently</li>
<li class="li">Team Performance KPIs and Coaching allow managers to identify potential issues with a field agents' previous work, as well as identify gaps in knowledge based on task requirements and skills, then take action to
resolve such problems</li>
<li class="li">Field agents can create personal events and request time off from their mobile calendar, allowing the manager to view such events on the Team Calendar and approve or reject requested PTO</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Workforce Optimization for Field Service release notes
Version history for the Workforce Optimization for Field Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.3 - August 2025
* Key Features:
+ Coral Theme uptake for Teams module in WFO
+ Latest uptake of the Team Management and Shift planning changes, that includes location support for personal events.
#### Version 5.1.1 - May 2025
Coral theme changes for the FSM WFO Manager workspace modules.
#### Version 5.0.0 - February 2025
* Latest Manager workspace dependencies uptake for FSM
* Performance improvements for shift planning API to retrieve WFO schedules
#### Version 4.0.1 - August 2024
Accessibility improvements to adhere to WCAG 2.1AA conformant.
#### Version 3.0.0 - February 2024
No net new features were added in this release; it is an uptake of the latest platform WFO features.
#### Version 2.0.5 - August 2023
Use Workforce Optimization for Field Service to manage agent schedules and breaks.
#### Version 1.0.0 - February 2023
* A field service manager may be responsible for many teams and field agents; they need a quick and centralized way to plan and monitor the work they oversee
* Workforce Optimization for Field Service Management offers an easy-to-use, streamlined Manager Workspace experience that allows managers to create/edit work shifts, assess performance, analyze KPIs and perform other
daily activities critical to ensuring that field service work is completed efficiently
* Team Performance KPIs and Coaching allow managers to identify potential issues with a field agents' previous work, as well as identify gaps in knowledge based on task requirements and skills, then take action to
resolve such problems
* Field agents can create personal events and request time off from their mobile calendar, allowing the manager to view such events on the Team Calendar and approve or reject requested PTO
| ---
title: Workforce Optimization for Field Service release notes
description: Version history for the Workforce Optimization for Field Service application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Workforce Optimization for Field Service release notes
Version history for the Workforce Optimization for Field Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.3 - August 2025
* Key Features:
+ Coral Theme uptake for Teams module in WFO
+ Latest uptake of the Team Management and Shift planning changes, that includes location support for personal events.
#### Version 5.1.1 - May 2025
Coral theme changes for the FSM WFO Manager workspace modules.
#### Version 5.0.0 - February 2025
* Latest Manager workspace dependencies uptake for FSM
* Performance improvements for shift planning API to retrieve WFO schedules
#### Version 4.0.1 - August 2024
Accessibility improvements to adhere to WCAG 2.1AA conformant.
#### Version 3.0.0 - February 2024
No net new features were added in this release; it is an uptake of the latest platform WFO features.
#### Version 2.0.5 - August 2023
Use Workforce Optimization for Field Service to manage agent schedules and breaks.
#### Version 1.0.0 - February 2023
* A field service manager may be responsible for many teams and field agents; they need a quick and centralized way to plan and monitor the work they oversee
* Workforce Optimization for Field Service Management offers an easy-to-use, streamlined Manager Workspace experience that allows managers to create/edit work shifts, assess performance, analyze KPIs and perform other
daily activities critical to ensuring that field service work is completed efficiently
* Team Performance KPIs and Coaching allow managers to identify potential issues with a field agents' previous work, as well as identify gaps in knowledge based on task requirements and skills, then take action to
resolve such problems
* Field agents can create personal events and request time off from their mobile calendar, allowing the manager to view such events on the Team Calendar and approve or reject requested PTO
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-ariba.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-ariba.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-ariba.html | Accounts Payable Operations integration with Ariba release notes | Version history for the Accounts Payable Operations integration with Ariba application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-ariba.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-ariba.html"><body id="store-rn-fca-accounts-payable-operations-ariba"><main role="main"><article role="article" class="dita" id="store-rn-fca-accounts-payable-operations-ariba" aria-labelledby="title_store-rn-fca-accounts-payable-operations-ariba">
<h1 class="title topictitle1" id="title_store-rn-fca-accounts-payable-operations-ariba"><span class="ph">Accounts Payable Operations</span> integration with Ariba release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Accounts Payable Operations</span> integration with Ariba application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fca-accounts-payable-operations-ariba__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d107858e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 0.1.1 - August 2025</dt>
<dd class="dd">Minor Fixes: Updated the Script Include of the APO Ariba app, update all error messages to use gs.getMessage for translation purpose.</dd>
<dt class="dt dlterm">Version 0.1.0 - January 2025</dt>
<dd class="dd" id="store-rn-fca-accounts-payable-operations-ariba__latest-store-rn-fca-accounts-payable-operations-ariba">This application provides you with the ability to perform below operations in Sourcing and Procurement Operations to SAP Ariba: Invoice Ingestion.</dd>
</dl>
</section>
</div>
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} | # Accounts Payable Operations integration with Ariba release notes
Version history for the Accounts Payable Operations integration with Ariba application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 0.1.1 - August 2025
Minor Fixes: Updated the Script Include of the APO Ariba app, update all error messages to use gs.getMessage for translation purpose.
#### Version 0.1.0 - January 2025
This application provides you with the ability to perform below operations in Sourcing and Procurement Operations to SAP Ariba: Invoice Ingestion.
| ---
title: Accounts Payable Operations integration with Ariba release notes
description: Version history for the Accounts Payable Operations integration with
Ariba application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Accounts Payable Operations integration with Ariba release notes
Version history for the Accounts Payable Operations integration with Ariba application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 0.1.1 - August 2025
Minor Fixes: Updated the Script Include of the APO Ariba app, update all error messages to use gs.getMessage for translation purpose.
#### Version 0.1.0 - January 2025
This application provides you with the ability to perform below operations in Sourcing and Procurement Operations to SAP Ariba: Invoice Ingestion.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-coupa.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-coupa.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-coupa.html | Accounts Payable Operations Integration with Coupa release notes | Version history for the Accounts Payables Operations Integration with Coupa application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-coupa.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-coupa.html"><body id="store-rn-fca-accounts-payable-operations-coupa"><main role="main"><article role="article" class="dita" id="store-rn-fca-accounts-payable-operations-coupa" aria-labelledby="title_store-rn-fca-accounts-payable-operations-coupa">
<h1 class="title topictitle1" id="title_store-rn-fca-accounts-payable-operations-coupa">Accounts Payable Operations Integration with <span class="ph">Coupa</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Accounts Payables Operations Integration with <span class="ph">Coupa</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fca-accounts-payable-operations-coupa__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d542194e68" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - August 2025</dt>
<dd class="dd">This application enables bi-directional integration between Accounts Payable Operations to Coupa and allows you to Fetch, create, update invoices.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-coupa.html\" id=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-coupa.html\"><body id=\"store-rn-fca-accounts-payable-operations-coupa\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-fca-accounts-payable-operations-coupa\" aria-labelledby=\"title_store-rn-fca-accounts-payable-operations-coupa\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-fca-accounts-payable-operations-coupa\">Accounts Payable Operations Integration with <span class=\"ph\">Coupa</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Accounts Payables Operations Integration with <span class=\"ph\">Coupa</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-fca-accounts-payable-operations-coupa__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d542194e68\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.3.0 - August 2025</dt>\n <dd class=\"dd\">This application enables bi-directional integration between Accounts Payable Operations to Coupa and allows you to Fetch, create, update invoices.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Accounts Payable Operations Integration with Coupa release notes
Version history for the Accounts Payables Operations Integration with Coupa application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
This application enables bi-directional integration between Accounts Payable Operations to Coupa and allows you to Fetch, create, update invoices.
| ---
title: Accounts Payable Operations Integration with Coupa release notes
description: Version history for the Accounts Payables Operations Integration with
Coupa application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Accounts Payable Operations Integration with Coupa release notes
Version history for the Accounts Payables Operations Integration with Coupa application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
This application enables bi-directional integration between Accounts Payable Operations to Coupa and allows you to Fetch, create, update invoices.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-oracle.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-oracle.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-oracle.html | Accounts Payable Operations Integration with Oracle release notes | Version history for the Accounts Payable Operations Integration with Oracle application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-oracle.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-oracle.html"><body id="store-rn-fca-accounts-payable-operations-oracle"><main role="main"><article role="article" class="dita" id="store-rn-fca-accounts-payable-operations-oracle" aria-labelledby="title_store-rn-fca-accounts-payable-operations-oracle">
<h1 class="title topictitle1" id="title_store-rn-fca-accounts-payable-operations-oracle"><span class="ph">Accounts Payable Operations</span> Integration with <span class="ph">Oracle</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Accounts Payable Operations</span> Integration with <span class="ph">Oracle</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fca-accounts-payable-operations-oracle__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d353693e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.3 - August 2025</dt>
<dd class="dd">Minor Fixes: Updated all error messages in the script includes to use gs.getMessage for translation</dd>
<dt class="dt dlterm">Version 2.0.2 - May 2025</dt>
<dd class="dd" id="store-rn-fca-accounts-payable-operations-oracle__latest-store-rn-fca-accounts-payable-operations-oracle">Minor bug fixes patch release.</dd>
<dt class="dt dlterm">Version 2.0.1 - October 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-fca-accounts-payable-operations-oracle__ul_vyg_mdx_vcc">
<li class="li">Added integration to create invoices from ServiceNow APO into Oracle</li>
<li class="li">Added integration to fetch invoice payment details from Oracle into APO</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Fetch AP Invoices - Mapping Changes</li>
<li class="li">Fetch Invoice Payment Status</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - July 2024</dt>
<dd class="dd">This application enables bi-directional integration between Accounts Payable Operations to Oracle EBS/Oracle Fusion and allows you to create, update invoices.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Accounts Payable Operations Integration with Oracle release notes
Version history for the Accounts Payable Operations Integration with Oracle application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.3 - August 2025
Minor Fixes: Updated all error messages in the script includes to use gs.getMessage for translation
#### Version 2.0.2 - May 2025
Minor bug fixes patch release.
#### Version 2.0.1 - October 2024
* New:
+ Added integration to create invoices from ServiceNow APO into Oracle
+ Added integration to fetch invoice payment details from Oracle into APO
#### Version 1.1.0 - August 2024
* New:
+ Fetch AP Invoices - Mapping Changes
+ Fetch Invoice Payment Status
#### Version 1.0.1 - July 2024
This application enables bi-directional integration between Accounts Payable Operations to Oracle EBS/Oracle Fusion and allows you to create, update invoices.
| ---
title: Accounts Payable Operations Integration with Oracle release notes
description: Version history for the Accounts Payable Operations Integration with
Oracle application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Accounts Payable Operations Integration with Oracle release notes
Version history for the Accounts Payable Operations Integration with Oracle application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.3 - August 2025
Minor Fixes: Updated all error messages in the script includes to use gs.getMessage for translation
#### Version 2.0.2 - May 2025
Minor bug fixes patch release.
#### Version 2.0.1 - October 2024
* New:
+ Added integration to create invoices from ServiceNow APO into Oracle
+ Added integration to fetch invoice payment details from Oracle into APO
#### Version 1.1.0 - August 2024
* New:
+ Fetch AP Invoices - Mapping Changes
+ Fetch Invoice Payment Status
#### Version 1.0.1 - July 2024
This application enables bi-directional integration between Accounts Payable Operations to Oracle EBS/Oracle Fusion and allows you to create, update invoices.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-sap.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-sap.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-sap.html | Accounts Payable Operations Integration with SAP release notes | Version history for the Finance Operations Management Accounts Payable Operations Integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-sap.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-sap.html"><body id="store-rn-fca-accounts-payable-operations-sap"><main role="main"><article role="article" class="dita" id="store-rn-fca-accounts-payable-operations-sap" aria-labelledby="title_store-rn-fca-accounts-payable-operations-sap">
<h1 class="title topictitle1" id="title_store-rn-fca-accounts-payable-operations-sap">Accounts Payable Operations Integration with SAP release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Finance Operations Management</span> Accounts Payable Operations Integration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-fca-accounts-payable-operations-sap__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d54255e59" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.9 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Minor fixes:<ul class="ul" id="store-rn-fca-accounts-payable-operations-sap__ul_cqz_j25_bgc">
<li class="li">Create Invoice HANA RFC,IDOC and ECC IDOC- Code need to be modified as tax code field deprecated(tax_code) getting used in Washington and new field(tax_code_ob_inv) introduced in Xanadu version</li>
<li class="li">Explicit status field update on invoice line throws error in the create invoice old PSM flow</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.5 - June 2025</dt>
<dd class="dd" id="store-rn-fca-accounts-payable-operations-sap__latest-store-rn-fca-accounts-payable-operations-SAP">Minor bug fixes to address UI issues in Purchase Order form actions load.</dd>
<dt class="dt dlterm">Version 2.0.4 - May 2025</dt>
<dd class="dd">Minor bug fixes patch release. No improvements in this version.</dd>
<dt class="dt dlterm">Version 2.0.3 - January 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-fca-accounts-payable-operations-sap__ul_jr2_f3h_xdc">
<li class="li">Invoices created in Accounts Payable Operations can be sent synchronously or asynchronously to SAP ECC and SAP S/4HANA</li>
<li class="li">Errors from SAP ECC and SAP S/4HANA are captured and displayed as tasks on the invoice object</li>
<li class="li">Invoices created in ERP can be pulled into ServiceNow</li>
<li class="li">Invoice payments details can be pulled from ERP into ServiceNow</li>
<li class="li">Integration using SAP IDOC, RFC, ODATA Connectors is supported</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - November 2024</dt>
<dd class="dd">Fixed: Updated integration to correctly send shipping, discount and other charges into SAP.</dd>
<dt class="dt dlterm">Version 2.0.0 - October 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Created integrations to support ODATA connectors</li>
<li class="li">Changed: Updated the RFC connector to support the new integration framework</li>
<li class="li">Fixed: Fixed issue to ensure that the ERP posting date is correctly populated in ServiceNow</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.1 - January 2024</dt>
<dd class="dd"><p class="p">New: Resubmit for errored records is now available in the respective plugins.</p></dd>
<dt class="dt dlterm">Version 1.1.0 - October 2023</dt>
<dd class="dd">New: Ability to integrate using SAP IDOC connectors.</dd>
<dt class="dt dlterm">Version 1.0.0 - July 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Initial release.</li>
<li class="li">New: Send payables invoices created in Accounts Payable Operations synchronously or asynchrnously to SAP ECC and SAP S4 HANA.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Accounts Payable Operations Integration with SAP release notes
Version history for the Finance Operations Management Accounts Payable Operations Integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.9 - August 2025
* Minor fixes:
+ Create Invoice HANA RFC,IDOC and ECC IDOC- Code need to be modified as tax code field deprecated(tax\_code) getting used in Washington and new field(tax\_code\_ob\_inv) introduced in Xanadu version
+ Explicit status field update on invoice line throws error in the create invoice old PSM flow
#### Version 2.0.5 - June 2025
Minor bug fixes to address UI issues in Purchase Order form actions load.
#### Version 2.0.4 - May 2025
Minor bug fixes patch release. No improvements in this version.
#### Version 2.0.3 - January 2025
* New:
+ Invoices created in Accounts Payable Operations can be sent synchronously or asynchronously to SAP ECC and SAP S/4HANA
+ Errors from SAP ECC and SAP S/4HANA are captured and displayed as tasks on the invoice object
+ Invoices created in ERP can be pulled into ServiceNow
+ Invoice payments details can be pulled from ERP into ServiceNow
+ Integration using SAP IDOC, RFC, ODATA Connectors is supported
#### Version 2.0.2 - November 2024
Fixed: Updated integration to correctly send shipping, discount and other charges into SAP.
#### Version 2.0.0 - October 2024
* New: Created integrations to support ODATA connectors
* Changed: Updated the RFC connector to support the new integration framework
* Fixed: Fixed issue to ensure that the ERP posting date is correctly populated in ServiceNow
#### Version 1.1.1 - January 2024
New: Resubmit for errored records is now available in the respective plugins.
#### Version 1.1.0 - October 2023
New: Ability to integrate using SAP IDOC connectors.
#### Version 1.0.0 - July 2023
* Initial release.
* New: Send payables invoices created in Accounts Payable Operations synchronously or asynchrnously to SAP ECC and SAP S4 HANA.
| ---
title: Accounts Payable Operations Integration with SAP release notes
description: Version history for the Finance Operations Management Accounts Payable
Operations Integration on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Accounts Payable Operations Integration with SAP release notes
Version history for the Finance Operations Management Accounts Payable Operations Integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.9 - August 2025
* Minor fixes:
+ Create Invoice HANA RFC,IDOC and ECC IDOC- Code need to be modified as tax code field deprecated(tax\_code) getting used in Washington and new field(tax\_code\_ob\_inv) introduced in Xanadu version
+ Explicit status field update on invoice line throws error in the create invoice old PSM flow
#### Version 2.0.5 - June 2025
Minor bug fixes to address UI issues in Purchase Order form actions load.
#### Version 2.0.4 - May 2025
Minor bug fixes patch release. No improvements in this version.
#### Version 2.0.3 - January 2025
* New:
+ Invoices created in Accounts Payable Operations can be sent synchronously or asynchronously to SAP ECC and SAP S/4HANA
+ Errors from SAP ECC and SAP S/4HANA are captured and displayed as tasks on the invoice object
+ Invoices created in ERP can be pulled into ServiceNow
+ Invoice payments details can be pulled from ERP into ServiceNow
+ Integration using SAP IDOC, RFC, ODATA Connectors is supported
#### Version 2.0.2 - November 2024
Fixed: Updated integration to correctly send shipping, discount and other charges into SAP.
#### Version 2.0.0 - October 2024
* New: Created integrations to support ODATA connectors
* Changed: Updated the RFC connector to support the new integration framework
* Fixed: Fixed issue to ensure that the ERP posting date is correctly populated in ServiceNow
#### Version 1.1.1 - January 2024
New: Resubmit for errored records is now available in the respective plugins.
#### Version 1.1.0 - October 2023
New: Ability to integrate using SAP IDOC connectors.
#### Version 1.0.0 - July 2023
* Initial release.
* New: Send payables invoices created in Accounts Payable Operations synchronously or asynchrnously to SAP ECC and SAP S4 HANA.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-highlight.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-highlight.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-fca-highlight.html | ServiceNow Store - Finance Close Automation release notes | The ServiceNow Store contains Finance Close Automation applications. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-fca-highlight.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-fca-highlight.html"><body id="store-rn-fca-highlight"><main role="main"><article role="article" class="dita" id="store-rn-fca-highlight" aria-labelledby="title_store-rn-fca-highlight">
<h1 class="title topictitle1" id="title_store-rn-fca-highlight"><span class="ph">ServiceNow Store</span> - <span class="ph">Finance Close Automation</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">Finance Close Automation</span> applications.</p>
<section class="section">
<div class="note important note_important"><span class="note__title">Important:</span> The <span class="ph">Finance Close Automation</span> application has been deprecated and is no longer maintained.</div>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-ariba.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-ariba.html">Accounts Payable Operations integration with Ariba release notes</a><p class="shortdesc">Version history for the <span class="ph">Accounts Payable Operations</span> integration with Ariba application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-coupa.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-coupa.html">Accounts Payable Operations Integration with Coupa release notes</a><p class="shortdesc">Version history for the Accounts Payables Operations Integration with <span class="ph">Coupa</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-oracle.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-oracle.html">Accounts Payable Operations Integration with Oracle release notes</a><p class="shortdesc">Version history for the <span class="ph">Accounts Payable Operations</span> Integration with <span class="ph">Oracle</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-sap.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-sap.html">Accounts Payable Operations Integration with SAP release notes</a><p class="shortdesc">Version history for the <span class="ph">Finance Operations Management</span> Accounts Payable Operations Integration on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-awa-source-to-pay-ops.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-awa-source-to-pay-ops.html">Advanced Work Assignment for Source-to-Pay Operations release notes</a><p class="shortdesc">Version history for the <span class="ph">Advanced Work Assignment</span> for <span class="ph">Source-to-Pay Operations</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-erp-integration.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-erp-integration.html">Finance - ERP Integration Framework release notes</a><p class="shortdesc">Version history for the <span class="ph">Finance Operations Management</span> Finance - ERP Integration Framework on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-case-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-case-mgmt.html">Finance Case Management release notes</a><p class="shortdesc">Version history for the Finance Case Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-close-auto.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-close-auto.html">Finance Close Automation release notes</a><p class="shortdesc">Version history for the <span class="ph">Finance Close Automation</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-common.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-common.html">Finance Common Architecture release notes</a><p class="shortdesc">Version history for the <span class="ph">Finance Operations Management</span> Finance Common Architecture on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-operations-mobile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-operations-mobile.html">Finance Operations Mobile release notes</a><p class="shortdesc">Version history for the <span class="ph">Finance Operations Management</span> Finance Operations Mobile on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-finance-ops-ws.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-finance-ops-ws.html">Finance Operations Workspace release notes</a><p class="shortdesc">Version history for the <span class="ph">Finance Operations Workspace</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-workspace.html">Finance Workspace release notes</a><p class="shortdesc">Version history for the <span class="ph">Finance Operations Management</span> Finance Workspace on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-workspace-components.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-workspace-components.html">Finance Workspace Components release notes</a><p class="shortdesc">Version history for the <span class="ph">Finance Operations Management</span> Finance Workspace Components on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-primary-data-integration-oracle.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-primary-data-integration-oracle.html">Primary Data Integration with Oracle release notes</a><p class="shortdesc">Version history for the Primary Data Integration with <span class="ph">Oracle</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap.html">Primary Data Integration with SAP release notes</a><p class="shortdesc">Version history for the <span class="ph">Finance Operations Management</span> Primary Data Integration with SAP application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap-ariba.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap-ariba.html">Primary Data Integration with SAP Ariba release notes</a><p class="shortdesc">Version history for the Primary Data Integration with <span class="ph">SAP</span> Ariba application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-ariba.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-ariba.html">Sourcing and Procurement Operations Integration with Ariba release notes</a><p class="shortdesc">Version history for the Sourcing and Procurement Operations Integration with Ariba application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-oracle.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-oracle.html">Sourcing and Procurement Operations Integration with Oracle release notes</a><p class="shortdesc">Version history for the Sourcing and Procurement Operations Integration with Oracle application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-sap.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-sap.html">Sourcing and Procurement Operations Integration with SAP release notes</a><p class="shortdesc">Version history for the <span class="ph">Finance Operations Management</span> Sourcing and Procurement Operations Integration with SAP application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-coupa.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-coupa.html">Supplier Lifecycle Operations Integration with Coupa release notes</a><p class="shortdesc">Version history for the Supplier Lifecycle Operations Integration with <span class="ph">Coupa</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-oracle.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-oracle.html">Supplier Lifecycle Operations Integration with Oracle release notes</a><p class="shortdesc">Version history for the Supplier Lifecycle Operations Integration with <span class="ph">Oracle</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-sap.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-sap.html">Supplier Lifecycle Operations Integration with SAP release notes</a><p class="shortdesc">Version history for the <span class="ph">Finance Operations Management</span> Supplier Lifecycle Operations Integration with SAP application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-sap-ariba.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-sap-ariba.html">Supplier Lifecycle Operations Integration with SAP Ariba release notes</a><p class="shortdesc">Version history for the Supplier Lifecycle Operations Integration with SAP Ariba application on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" 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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-fca-highlight.html\" id=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-fca-highlight.html\"><body id=\"store-rn-fca-highlight\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-fca-highlight\" aria-labelledby=\"title_store-rn-fca-highlight\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-fca-highlight\"><span class=\"ph\">ServiceNow Store</span> - <span class=\"ph\">Finance Close Automation</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains <span class=\"ph\">Finance Close Automation</span> applications.</p>\n <section class=\"section\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> The <span class=\"ph\">Finance Close Automation</span> application has been deprecated and is no longer maintained.</div>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-ariba.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-ariba.html\">Accounts Payable Operations integration with Ariba release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Accounts Payable Operations</span> integration with Ariba application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-coupa.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-coupa.html\">Accounts Payable Operations Integration with Coupa release notes</a><p class=\"shortdesc\">Version history for the Accounts Payables Operations Integration with <span class=\"ph\">Coupa</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-oracle.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-oracle.html\">Accounts Payable Operations Integration with Oracle release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Accounts Payable Operations</span> Integration with <span class=\"ph\">Oracle</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-sap.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-fca-accounts-payable-operations-sap.html\">Accounts Payable Operations Integration with SAP release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Operations Management</span> Accounts Payable Operations Integration on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-awa-source-to-pay-ops.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-awa-source-to-pay-ops.html\">Advanced Work Assignment for Source-to-Pay Operations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Advanced Work Assignment</span> for <span class=\"ph\">Source-to-Pay Operations</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-erp-integration.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-erp-integration.html\">Finance - ERP Integration Framework release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Operations Management</span> Finance - ERP Integration Framework on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-case-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-case-mgmt.html\">Finance Case Management release notes</a><p class=\"shortdesc\">Version history for the Finance Case Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-close-auto.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-close-auto.html\">Finance Close Automation release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Close Automation</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-common.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-common.html\">Finance Common Architecture release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Operations Management</span> Finance Common Architecture on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-operations-mobile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-operations-mobile.html\">Finance Operations Mobile release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Operations Management</span> Finance Operations Mobile on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-finance-ops-ws.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-finance-ops-ws.html\">Finance Operations Workspace release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Operations Workspace</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-workspace.html\">Finance Workspace release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Operations Management</span> Finance Workspace on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-workspace-components.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-workspace-components.html\">Finance Workspace Components release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Operations Management</span> Finance Workspace Components on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-primary-data-integration-oracle.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-primary-data-integration-oracle.html\">Primary Data Integration with Oracle release notes</a><p class=\"shortdesc\">Version history for the Primary Data Integration with <span class=\"ph\">Oracle</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap.html\">Primary Data Integration with SAP release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Operations Management</span> Primary Data Integration with SAP application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap-ariba.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap-ariba.html\">Primary Data Integration with SAP Ariba release notes</a><p class=\"shortdesc\">Version history for the Primary Data Integration with <span class=\"ph\">SAP</span> Ariba application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-ariba.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-ariba.html\">Sourcing and Procurement Operations Integration with Ariba release notes</a><p class=\"shortdesc\">Version history for the Sourcing and Procurement Operations Integration with Ariba application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-oracle.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-oracle.html\">Sourcing and Procurement Operations Integration with Oracle release notes</a><p class=\"shortdesc\">Version history for the Sourcing and Procurement Operations Integration with Oracle application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-sap.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-sap.html\">Sourcing and Procurement Operations Integration with SAP release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Operations Management</span> Sourcing and Procurement Operations Integration with SAP application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-coupa.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-coupa.html\">Supplier Lifecycle Operations Integration with Coupa release notes</a><p class=\"shortdesc\">Version history for the Supplier Lifecycle Operations Integration with <span class=\"ph\">Coupa</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-oracle.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-oracle.html\">Supplier Lifecycle Operations Integration with Oracle release notes</a><p class=\"shortdesc\">Version history for the Supplier Lifecycle Operations Integration with <span class=\"ph\">Oracle</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-sap.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-sap.html\">Supplier Lifecycle Operations Integration with SAP release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Operations Management</span> Supplier Lifecycle Operations Integration with SAP application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-sap-ariba.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-supplier-lifecycle-operations-integration-sap-ariba.html\">Supplier Lifecycle Operations Integration with SAP Ariba release notes</a><p class=\"shortdesc\">Version history for the Supplier Lifecycle Operations Integration with SAP Ariba application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Store - Finance Close Automation release notes
The ServiceNow Store contains Finance Close Automation applications.
Important: The Finance Close Automation application has been deprecated and is no longer maintained.
| ---
title: ServiceNow Store - Finance Close Automation release notes
description: The ServiceNow Store contains Finance Close Automation applications.
keywords: []
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---
# ServiceNow Store - Finance Close Automation release notes
The ServiceNow Store contains Finance Close Automation applications.
Important: The Finance Close Automation application has been deprecated and is no longer maintained.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-awa-source-to-pay-ops.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-awa-source-to-pay-ops.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-finance-awa-source-to-pay-ops.html | Advanced Work Assignment for Source-to-Pay Operations release notes | Version history for the Advanced Work Assignment for Source-to-Pay Operations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-awa-source-to-pay-ops.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-awa-source-to-pay-ops.html"><body id="store-rn-finance-awa-source-to-pay-ops"><main role="main"><article role="article" class="dita" id="store-rn-finance-awa-source-to-pay-ops" aria-labelledby="title_store-rn-finance-awa-source-to-pay-ops">
<h1 class="title topictitle1" id="title_store-rn-finance-awa-source-to-pay-ops"><span class="ph">Advanced Work Assignment</span> for <span class="ph">Source-to-Pay Operations</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Advanced Work Assignment</span> for <span class="ph">Source-to-Pay Operations</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-finance-awa-source-to-pay-ops__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d320471e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-finance-awa-source-to-pay-ops__latest-store-rn-finance-awa-source-to-pay-ops">Provides configurations to support automatic routing, queuing, and assignment of procurement cases, emails, and live agent chat conversations.</dd>
</dl>
</section>
</div>
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} | # Advanced Work Assignment for Source-to-Pay Operations release notes
Version history for the Advanced Work Assignment for Source-to-Pay Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.0 - May 2025
Provides configurations to support automatic routing, queuing, and assignment of procurement cases, emails, and live agent chat conversations.
| ---
title: Advanced Work Assignment for Source-to-Pay Operations release notes
description: Version history for the Advanced Work Assignment for Source-to-Pay Operations
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Advanced Work Assignment for Source-to-Pay Operations release notes
Version history for the Advanced Work Assignment for Source-to-Pay Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.0 - May 2025
Provides configurations to support automatic routing, queuing, and assignment of procurement cases, emails, and live agent chat conversations.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-case-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-case-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-finance-case-mgmt.html | Finance Case Management release notes | Version history for the Finance Case Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-case-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-case-mgmt.html"><body id="store-rn-finance-case-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-finance-case-mgmt" aria-labelledby="title_store-rn-finance-case-mgmt">
<h1 class="title topictitle1" id="title_store-rn-finance-case-mgmt">Finance Case Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Finance Case Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-finance-case-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d442174e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.0 - August 2025</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 1.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-finance-case-mgmt__latest-store-rn-finance-case-mgmt">Enables users to request services from the finance team, and allows the finance team to manage those requests.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-case-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-case-mgmt.html\"><body id=\"store-rn-finance-case-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-finance-case-mgmt\" aria-labelledby=\"title_store-rn-finance-case-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-finance-case-mgmt\">Finance Case Management release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Finance Case Management application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-finance-case-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d442174e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.2.0 - August 2025</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-finance-case-mgmt__latest-store-rn-finance-case-mgmt\">Enables users to request services from the finance team, and allows the finance team to manage those requests.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Finance Case Management release notes
Version history for the Finance Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - August 2025
Bug fixes.
#### Version 1.0.0 - May 2025
Enables users to request services from the finance team, and allows the finance team to manage those requests.
| ---
title: Finance Case Management release notes
description: Version history for the Finance Case Management application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Finance Case Management release notes
Version history for the Finance Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - August 2025
Bug fixes.
#### Version 1.0.0 - May 2025
Enables users to request services from the finance team, and allows the finance team to manage those requests.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-close-auto.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-close-auto.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-finance-close-auto.html | Finance Close Automation release notes | Version history for the Finance Close Automation application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-close-auto.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-close-auto.html"><body id="store-rn-finance-close-auto"><main role="main"><article role="article" class="dita" id="store-rn-finance-close-auto" aria-labelledby="title_store-rn-finance-close-auto">
<h1 class="title topictitle1" id="title_store-rn-finance-close-auto"><span class="ph">Finance Close Automation</span>
release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Finance Close Automation</span> application
on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-finance-close-auto__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d586267e54" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.7.1 - June 2020</dt>
<dd class="dd" id="store-rn-finance-close-auto__latest-finance-close"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Global search capability in Finance Workspace, enabling users to easily search for finance close records, such as close tasks, journal entries, or follow-up tasks</li>
<li class="li">Create dependencies from within workspace between close tasks when the workbook is in the Planning state</li>
<li class="li">Mass update of close tasks</li>
<li class="li">Added Weighted Progress field to allow calculating close progress by Entity and Region in future</li>
</ul></li>
<li class="li">Changed:
<ul class="ul">
<li class="li">Modified configuration to prevent changing the planned date of the successor task after creating a dependency between tasks</li>
<li class="li">Create follow-up tasks even after a close task is complete</li>
</ul></li>
<li class="li">Fixed: Close Assist logic now displays prior period journal entries</li>
</ul></dd>
<dt class="dt dlterm">Version 6.6.0 - May 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-finance-close-auto__ul_uml_bk5_plb">
<li class="li">New:<ul class="ul" id="store-rn-finance-close-auto__ul_agd_ck5_plb">
<li class="li">Define and track service level agreements (SLAs) on tasks.</li>
<li class="li">View and monitor task SLAs in the Finance Close Dashboard using SLA
reports.</li>
<li class="li">Configure the property to set when the business rule is to be triggered
synchronously for rolling up task state upon state change.</li>
</ul></li>
<li class="li">Fixed: Performance latency fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.0 - March 2020</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Use Finance Workspace, an intuitive multi-tab interface, to manage your work.</li>
<li class="li">Use the Finance Close dashboard for reporting and analytics.</li>
<li class="li">Select whether a task with JE workflow should be completed manually or automatically.</li>
</ul></li>
<li class="li">Fixed: Journal entry validation performance fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 5.2.4 - January 2020</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Use the NetSuite ERP integration for the automated posting of journal entries to your NetSuite ERP system.</li>
<li class="li">Configure the sheet name that will be used when uploading the Excel file to create journal entries.</li>
<li class="li">Upload a CSV file to import journal entries.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Journal entry workflow issue on changing the task type.</li>
<li class="li">Error handling during journal entry import.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.2.3 - November 2019</dt>
<dd class="dd"><ul class="ul" id="store-rn-finance-close-auto__ul_mhn_nkt_4jb">
<li class="li">New:<ul class="ul" id="store-rn-finance-close-auto__ul_ah5_nkt_4jb">
<li class="li">Group assignment for close tasks.</li>
<li class="li">Mass approval and rejection of close tasks and journal entries.</li>
<li class="li">Extension point to configure edit permissions for close tasks.</li>
<li class="li">Auto-push journal entries for the reversal in case of reversal failure.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-finance-close-auto__ul_ymt_4kt_4jb">
<li class="li">Posted journal entries now shown by JE type.</li>
<li class="li">Modification to Groups feature in the application: Changed module name from JE Approval Groups to Groups. Changed group type from Journal Approver to Finance Close. Groups of type Finance Close have finance
close roles also associated with them.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-finance-close-auto__ul_hhk_pkt_4jb">
<li class="li">Reversal issue fixes for synch and error handling.</li>
<li class="li">Date formats supported in reversals.</li>
<li class="li">Modifications to journal entry reversal field validations for JE type.</li>
<li class="li">Minor fixes to close task owner validations so they can't be both JE preparer and approver.</li>
<li class="li">Changes to entity code logic for multiple ERP scenarios.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.2.0 - September 2019</dt>
<dd class="dd"><ul class="ul">
<li class="li">The ServiceNow Finance Close Automation application enables you to use workflows and automation to reduce your finance close risk and accelerate your finance close.<ul class="ul" id="store-rn-finance-close-auto__ul_qcw_lxb_mxb">
<li class="li">Task management and automated journal entries</li>
<li class="li">Easy and intuitive portal for managing Finance Close</li>
<li class="li">Integrated Policy and Compliance</li>
<li class="li">Real-time ERP integration (SAP and Oracle Connectors)</li>
<li class="li">Easy configuration with Guided Setup</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-close-auto.html\" id=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-close-auto.html\"><body id=\"store-rn-finance-close-auto\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-finance-close-auto\" aria-labelledby=\"title_store-rn-finance-close-auto\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-finance-close-auto\"><span class=\"ph\">Finance Close Automation</span>\n release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Close Automation</span> application\n on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-finance-close-auto__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d586267e54\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.7.1 - June 2020</dt>\n <dd class=\"dd\" id=\"store-rn-finance-close-auto__latest-finance-close\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Global search capability in Finance Workspace, enabling users to easily search for finance close records, such as close tasks, journal entries, or follow-up tasks</li>\n <li class=\"li\">Create dependencies from within workspace between close tasks when the workbook is in the Planning state</li>\n <li class=\"li\">Mass update of close tasks</li>\n <li class=\"li\">Added Weighted Progress field to allow calculating close progress by Entity and Region in future</li>\n </ul></li>\n <li class=\"li\">Changed:\n <ul class=\"ul\">\n <li class=\"li\">Modified configuration to prevent changing the planned date of the successor task after creating a dependency between tasks</li>\n <li class=\"li\">Create follow-up tasks even after a close task is complete</li>\n </ul></li>\n <li class=\"li\">Fixed: Close Assist logic now displays prior period journal entries</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.6.0 - May 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-finance-close-auto__ul_uml_bk5_plb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-finance-close-auto__ul_agd_ck5_plb\">\n <li class=\"li\">Define and track service level agreements (SLAs) on tasks.</li>\n <li class=\"li\">View and monitor task SLAs in the Finance Close Dashboard using SLA\n reports.</li>\n <li class=\"li\">Configure the property to set when the business rule is to be triggered\n synchronously for rolling up task state upon state change.</li>\n </ul></li>\n <li class=\"li\">Fixed: Performance latency fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.0 - March 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Use Finance Workspace, an intuitive multi-tab interface, to manage your work.</li>\n <li class=\"li\">Use the Finance Close dashboard for reporting and analytics.</li>\n <li class=\"li\">Select whether a task with JE workflow should be completed manually or automatically.</li>\n </ul></li>\n <li class=\"li\">Fixed: Journal entry validation performance fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.4 - January 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Use the NetSuite ERP integration for the automated posting of journal entries to your NetSuite ERP system.</li>\n <li class=\"li\">Configure the sheet name that will be used when uploading the Excel file to create journal entries.</li>\n <li class=\"li\">Upload a CSV file to import journal entries.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Journal entry workflow issue on changing the task type.</li>\n <li class=\"li\">Error handling during journal entry import.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.3 - November 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-finance-close-auto__ul_mhn_nkt_4jb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-finance-close-auto__ul_ah5_nkt_4jb\">\n <li class=\"li\">Group assignment for close tasks.</li>\n <li class=\"li\">Mass approval and rejection of close tasks and journal entries.</li>\n <li class=\"li\">Extension point to configure edit permissions for close tasks.</li>\n <li class=\"li\">Auto-push journal entries for the reversal in case of reversal failure.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-finance-close-auto__ul_ymt_4kt_4jb\">\n <li class=\"li\">Posted journal entries now shown by JE type.</li>\n <li class=\"li\">Modification to Groups feature in the application: Changed module name from JE Approval Groups to Groups. Changed group type from Journal Approver to Finance Close. Groups of type Finance Close have finance\n close roles also associated with them.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-finance-close-auto__ul_hhk_pkt_4jb\">\n <li class=\"li\">Reversal issue fixes for synch and error handling.</li>\n <li class=\"li\">Date formats supported in reversals.</li>\n <li class=\"li\">Modifications to journal entry reversal field validations for JE type.</li>\n <li class=\"li\">Minor fixes to close task owner validations so they can't be both JE preparer and approver.</li>\n <li class=\"li\">Changes to entity code logic for multiple ERP scenarios.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.0 - September 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">The ServiceNow Finance Close Automation application enables you to use workflows and automation to reduce your finance close risk and accelerate your finance close.<ul class=\"ul\" id=\"store-rn-finance-close-auto__ul_qcw_lxb_mxb\">\n <li class=\"li\">Task management and automated journal entries</li>\n <li class=\"li\">Easy and intuitive portal for managing Finance Close</li>\n <li class=\"li\">Integrated Policy and Compliance</li>\n <li class=\"li\">Real-time ERP integration (SAP and Oracle Connectors)</li>\n <li class=\"li\">Easy configuration with Guided Setup</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Finance Close Automation release notes
Version history for the Finance Close Automation application
on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.7.1 - June 2020
* New:
+ Global search capability in Finance Workspace, enabling users to easily search for finance close records, such as close tasks, journal entries, or follow-up tasks
+ Create dependencies from within workspace between close tasks when the workbook is in the Planning state
+ Mass update of close tasks
+ Added Weighted Progress field to allow calculating close progress by Entity and Region in future
* Changed:
+ Modified configuration to prevent changing the planned date of the successor task after creating a dependency between tasks
+ Create follow-up tasks even after a close task is complete
* Fixed: Close Assist logic now displays prior period journal entries
#### Version 6.6.0 - May 2020
* New:
+ Define and track service level agreements (SLAs) on tasks.
+ View and monitor task SLAs in the Finance Close Dashboard using SLA
reports.
+ Configure the property to set when the business rule is to be triggered
synchronously for rolling up task state upon state change.
* Fixed: Performance latency fixes
#### Version 6.1.0 - March 2020
* New:
+ Use Finance Workspace, an intuitive multi-tab interface, to manage your work.
+ Use the Finance Close dashboard for reporting and analytics.
+ Select whether a task with JE workflow should be completed manually or automatically.
* Fixed: Journal entry validation performance fixes
#### Version 5.2.4 - January 2020
* New:
+ Use the NetSuite ERP integration for the automated posting of journal entries to your NetSuite ERP system.
+ Configure the sheet name that will be used when uploading the Excel file to create journal entries.
+ Upload a CSV file to import journal entries.
* Fixed:
+ Journal entry workflow issue on changing the task type.
+ Error handling during journal entry import.
#### Version 5.2.3 - November 2019
* New:
+ Group assignment for close tasks.
+ Mass approval and rejection of close tasks and journal entries.
+ Extension point to configure edit permissions for close tasks.
+ Auto-push journal entries for the reversal in case of reversal failure.
* Changed:
+ Posted journal entries now shown by JE type.
+ Modification to Groups feature in the application: Changed module name from JE Approval Groups to Groups. Changed group type from Journal Approver to Finance Close. Groups of type Finance Close have finance
close roles also associated with them.
* Fixed:
+ Reversal issue fixes for synch and error handling.
+ Date formats supported in reversals.
+ Modifications to journal entry reversal field validations for JE type.
+ Minor fixes to close task owner validations so they can't be both JE preparer and approver.
+ Changes to entity code logic for multiple ERP scenarios.
#### Version 5.2.0 - September 2019
* The ServiceNow Finance Close Automation application enables you to use workflows and automation to reduce your finance close risk and accelerate your finance close.
+ Task management and automated journal entries
+ Easy and intuitive portal for managing Finance Close
+ Integrated Policy and Compliance
+ Real-time ERP integration (SAP and Oracle Connectors)
+ Easy configuration with Guided Setup
| ---
title: Finance Close Automation release notes
description: Version history for the Finance Close Automation application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Finance Close Automation release notes
Version history for the Finance Close Automation application
on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.7.1 - June 2020
* New:
+ Global search capability in Finance Workspace, enabling users to easily search for finance close records, such as close tasks, journal entries, or follow-up tasks
+ Create dependencies from within workspace between close tasks when the workbook is in the Planning state
+ Mass update of close tasks
+ Added Weighted Progress field to allow calculating close progress by Entity and Region in future
* Changed:
+ Modified configuration to prevent changing the planned date of the successor task after creating a dependency between tasks
+ Create follow-up tasks even after a close task is complete
* Fixed: Close Assist logic now displays prior period journal entries
#### Version 6.6.0 - May 2020
* New:
+ Define and track service level agreements (SLAs) on tasks.
+ View and monitor task SLAs in the Finance Close Dashboard using SLA
reports.
+ Configure the property to set when the business rule is to be triggered
synchronously for rolling up task state upon state change.
* Fixed: Performance latency fixes
#### Version 6.1.0 - March 2020
* New:
+ Use Finance Workspace, an intuitive multi-tab interface, to manage your work.
+ Use the Finance Close dashboard for reporting and analytics.
+ Select whether a task with JE workflow should be completed manually or automatically.
* Fixed: Journal entry validation performance fixes
#### Version 5.2.4 - January 2020
* New:
+ Use the NetSuite ERP integration for the automated posting of journal entries to your NetSuite ERP system.
+ Configure the sheet name that will be used when uploading the Excel file to create journal entries.
+ Upload a CSV file to import journal entries.
* Fixed:
+ Journal entry workflow issue on changing the task type.
+ Error handling during journal entry import.
#### Version 5.2.3 - November 2019
* New:
+ Group assignment for close tasks.
+ Mass approval and rejection of close tasks and journal entries.
+ Extension point to configure edit permissions for close tasks.
+ Auto-push journal entries for the reversal in case of reversal failure.
* Changed:
+ Posted journal entries now shown by JE type.
+ Modification to Groups feature in the application: Changed module name from JE Approval Groups to Groups. Changed group type from Journal Approver to Finance Close. Groups of type Finance Close have finance
close roles also associated with them.
* Fixed:
+ Reversal issue fixes for synch and error handling.
+ Date formats supported in reversals.
+ Modifications to journal entry reversal field validations for JE type.
+ Minor fixes to close task owner validations so they can't be both JE preparer and approver.
+ Changes to entity code logic for multiple ERP scenarios.
#### Version 5.2.0 - September 2019
* The ServiceNow Finance Close Automation application enables you to use workflows and automation to reduce your finance close risk and accelerate your finance close.
+ Task management and automated journal entries
+ Easy and intuitive portal for managing Finance Close
+ Integrated Policy and Compliance
+ Real-time ERP integration (SAP and Oracle Connectors)
+ Easy configuration with Guided Setup
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-common.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-common.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-finance-common.html | Finance Common Architecture release notes | Version history for the Finance Operations Management Finance Common Architecture on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-common.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-common.html"><body id="store-rn-finance-common"><main role="main"><article role="article" class="dita" id="store-rn-finance-common" aria-labelledby="title_store-rn-finance-common">
<h1 class="title topictitle1" id="title_store-rn-finance-common">Finance Common Architecture release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Finance Operations Management</span> Finance Common Architecture on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-finance-common__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d138509e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 10.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added infrastructure to enable Configurable behavior in application to support varied ERP application behaviors.</li>
<li class="li">Fixed: Removed tracking of Legal Entity table which can be updated not only through integration framework to ensure false positives are not included.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.27.0 - June 2025</dt>
<dd class="dd" id="store-rn-finance-common__latest-store-rn-finance-common">Minor Fix (internal) to update query to fetch North Star metric to display Integration usage.</dd>
<dt class="dt dlterm">Version 9.22.0 - May 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Introduced the new ERP source mapping (sn_fin_erp_source_mapping) table to store all ERP source mappings. The table includes three fields: <ul class="ul">
<li class="li">ERP Source: Reference to ERO source table</li>
<li class="li">Record: Document ID field to store the record to be mapped</li>
<li class="li">Record table: Table that the record belongs to</li>
</ul>
</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.20.0 - March 2025</dt>
<dd class="dd">Changed: Improvement to ensure that the ERP source column is excluded from global tables and is present only in the M2M (many-to-many) table.</dd>
<dt class="dt dlterm">Version 9.17.0 - February 2025</dt>
<dd class="dd">Minor fixes only.</dd>
<dt class="dt dlterm">Version 9.14.0 - January 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Transform map for Supplier Product Pricing contract</li>
<li class="li">Fixed: Inbound sourcing flow bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.6.1 - January 2025 (Washington DC)</dt>
<dd class="dd">Changed: Coupa related changes in ERP source configuration.</dd>
<dt class="dt dlterm">Version 9.9.2 - December 2024</dt>
<dd class="dd">New: Added support to enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials.</dd>
<dt class="dt dlterm">Version 9.8.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Introduced the "Amount Allocated" field on the Base Invoice Line table as part of the Invoice Cost Allocation feature.</li>
<li class="li">Added "Deny Unless" ACLs to the Invoice Base Table for improved security.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.5.1 - October 2024</dt>
<dd class="dd">Created new ERP source mapping table.</dd>
<dt class="dt dlterm">Version 9.0.2 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-finance-common__ul_uwn_2rj_1cc">
<li class="li">Added the Base Invoice and Base Invoice Line tables as part of reparenting.</li>
<li class="li">Added the Base Tax Line, Tax Type, and Tax Code tables as part of tax compliance.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.0.1 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 7.6.1 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 7.1.4 - December 2023 (Vancouver)</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 6.4.3 - December 2023 (Utah)</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 7.1.1 - November 2023</dt>
<dd class="dd">Changed: The Office Location table has been rescoped into Finance Common to be available as a common table. Note: Existing or new customers will not see any change, and there will not be any change to existing security or
ACLs for customers.</dd>
<dt class="dt dlterm">Version 7.0.2 - August 2023</dt>
<dd class="dd">Changed: To support multi-ERP integration, cost center values are restricted by the ERP source on the object. Legal entity from the object is considered, and the ERP source is fetched. When a user updates the record, only
those cost centers that have matching ERP sources are displayed. Note: Existing customers are not impacted as these validations are enforced only when the legal entity has been set up for integration with ERPs. If
customers have set up integration with an ERP, then they will see the data having the same ERP source, thereby preventing downstream errors during integration.</dd>
<dt class="dt dlterm">Version 6.4.2 - July 2023</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 6.4.1 - May 2023</dt>
<dd class="dd">Changed:<ul class="ul" id="store-rn-finance-common__ul_pfh_tst_gxb">
<li class="li">To support multi-ERP integration, the following changes are done:<ul class="ul" id="store-rn-finance-common__ul_x4h_5st_gxb">
<li class="li">Conversion rates from the Finance Exchange Rates (sn_fin_fx_rate) table are used. This table has an ERP Source column, and records like purchase requisition and purchase order can also be tied to the ERP
Source column. By taking the legal entity and getting an ERP source from the legal entity, the right conversion rate is derived.</li>
<li class="li">FX2 currency amount fields are converted into legal entity local currency amount and legal entity reporting currency amount by using the conversion rate from the Finance Exchange Rates table. All these
converted values are stored in the PSM FX Currencies (sn_shop_fx_currency_instance) table.<div class="note note note_note"><span class="note__title">Note:</span> Note: Existing customers will not be impacted as this is a separate table where the conversions are
captured.</div></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.3.4 - February 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 6.3.2 - November 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 6.3.1 - August 2022</dt>
<dd class="dd">Changed: Renamed this application to Finance Common Architecture. This application was formerly named Finance Common.</dd>
<dt class="dt dlterm">Version 5.0.1 - September 2020</dt>
<dd class="dd">Fixes and minor changes.</dd>
<dt class="dt dlterm">Version 4.6.0 - July 2020</dt>
<dd class="dd">New: Minor updates to support changes in the other Finance Operations applications.</dd>
<dt class="dt dlterm">Version 4.5.0 - June 2020</dt>
<dd class="dd">New: Minor updates to support changes in the other Finance Operations applications.</dd>
<dt class="dt dlterm">Version 4.4.0 - May 2020</dt>
<dd class="dd">New: Minor updates to support changes in the other Finance Operations applications.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-common.html\" id=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-common.html\"><body id=\"store-rn-finance-common\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-finance-common\" aria-labelledby=\"title_store-rn-finance-common\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-finance-common\">Finance Common Architecture release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Operations Management</span> Finance Common Architecture on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-finance-common__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d138509e61\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 10.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added infrastructure to enable Configurable behavior in application to support varied ERP application behaviors.</li>\n <li class=\"li\">Fixed: Removed tracking of Legal Entity table which can be updated not only through integration framework to ensure false positives are not included.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 9.27.0 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-finance-common__latest-store-rn-finance-common\">Minor Fix (internal) to update query to fetch North Star metric to display Integration usage.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.22.0 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Introduced the new ERP source mapping (sn_fin_erp_source_mapping) table to store all ERP source mappings. The table includes three fields: <ul class=\"ul\">\n <li class=\"li\">ERP Source: Reference to ERO source table</li>\n <li class=\"li\">Record: Document ID field to store the record to be mapped</li>\n <li class=\"li\">Record table: Table that the record belongs to</li>\n </ul>\n </li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 9.20.0 - March 2025</dt>\n <dd class=\"dd\">Changed: Improvement to ensure that the ERP source column is excluded from global tables and is present only in the M2M (many-to-many) table.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.17.0 - February 2025</dt>\n <dd class=\"dd\">Minor fixes only.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.14.0 - January 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Transform map for Supplier Product Pricing contract</li>\n <li class=\"li\">Fixed: Inbound sourcing flow bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 9.6.1 - January 2025 (Washington DC)</dt>\n <dd class=\"dd\">Changed: Coupa related changes in ERP source configuration.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.9.2 - December 2024</dt>\n <dd class=\"dd\">New: Added support to enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.8.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Introduced the "Amount Allocated" field on the Base Invoice Line table as part of the Invoice Cost Allocation feature.</li>\n <li class=\"li\">Added "Deny Unless" ACLs to the Invoice Base Table for improved security.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 9.5.1 - October 2024</dt>\n <dd class=\"dd\">Created new ERP source mapping table.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.2 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-finance-common__ul_uwn_2rj_1cc\">\n <li class=\"li\">Added the Base Invoice and Base Invoice Line tables as part of reparenting.</li>\n <li class=\"li\">Added the Base Tax Line, Tax Type, and Tax Code tables as part of tax compliance.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.1 - May 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.6.1 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.4 - December 2023 (Vancouver)</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.4.3 - December 2023 (Utah)</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.1 - November 2023</dt>\n <dd class=\"dd\">Changed: The Office Location table has been rescoped into Finance Common to be available as a common table. Note: Existing or new customers will not see any change, and there will not be any change to existing security or\n ACLs for customers.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.2 - August 2023</dt>\n <dd class=\"dd\">Changed: To support multi-ERP integration, cost center values are restricted by the ERP source on the object. Legal entity from the object is considered, and the ERP source is fetched. When a user updates the record, only\n those cost centers that have matching ERP sources are displayed. Note: Existing customers are not impacted as these validations are enforced only when the legal entity has been set up for integration with ERPs. If\n customers have set up integration with an ERP, then they will see the data having the same ERP source, thereby preventing downstream errors during integration.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.4.2 - July 2023</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.4.1 - May 2023</dt>\n <dd class=\"dd\">Changed:<ul class=\"ul\" id=\"store-rn-finance-common__ul_pfh_tst_gxb\">\n <li class=\"li\">To support multi-ERP integration, the following changes are done:<ul class=\"ul\" id=\"store-rn-finance-common__ul_x4h_5st_gxb\">\n <li class=\"li\">Conversion rates from the Finance Exchange Rates (sn_fin_fx_rate) table are used. This table has an ERP Source column, and records like purchase requisition and purchase order can also be tied to the ERP\n Source column. By taking the legal entity and getting an ERP source from the legal entity, the right conversion rate is derived.</li>\n <li class=\"li\">FX2 currency amount fields are converted into legal entity local currency amount and legal entity reporting currency amount by using the conversion rate from the Finance Exchange Rates table. All these\n converted values are stored in the PSM FX Currencies (sn_shop_fx_currency_instance) table.<div class=\"note note note_note\"><span class=\"note__title\">Note:</span> Note: Existing customers will not be impacted as this is a separate table where the conversions are\n captured.</div></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.3.4 - February 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.3.2 - November 2022</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.3.1 - August 2022</dt>\n <dd class=\"dd\">Changed: Renamed this application to Finance Common Architecture. This application was formerly named Finance Common.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.1 - September 2020</dt>\n <dd class=\"dd\">Fixes and minor changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.6.0 - July 2020</dt>\n <dd class=\"dd\">New: Minor updates to support changes in the other Finance Operations applications.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.5.0 - June 2020</dt>\n <dd class=\"dd\">New: Minor updates to support changes in the other Finance Operations applications.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.4.0 - May 2020</dt>\n <dd class=\"dd\">New: Minor updates to support changes in the other Finance Operations applications.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Finance Common Architecture release notes
Version history for the Finance Operations Management Finance Common Architecture on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.0 - August 2025
* New: Added infrastructure to enable Configurable behavior in application to support varied ERP application behaviors.
* Fixed: Removed tracking of Legal Entity table which can be updated not only through integration framework to ensure false positives are not included.
#### Version 9.27.0 - June 2025
Minor Fix (internal) to update query to fetch North Star metric to display Integration usage.
#### Version 9.22.0 - May 2025
* New:
+ Introduced the new ERP source mapping (sn\_fin\_erp\_source\_mapping) table to store all ERP source mappings. The table includes three fields:
- ERP Source: Reference to ERO source table
- Record: Document ID field to store the record to be mapped
- Record table: Table that the record belongs to
#### Version 9.20.0 - March 2025
Changed: Improvement to ensure that the ERP source column is excluded from global tables and is present only in the M2M (many-to-many) table.
#### Version 9.17.0 - February 2025
Minor fixes only.
#### Version 9.14.0 - January 2025
* New: Transform map for Supplier Product Pricing contract
* Fixed: Inbound sourcing flow bug fixes
#### Version 9.6.1 - January 2025 (Washington DC)
Changed: Coupa related changes in ERP source configuration.
#### Version 9.9.2 - December 2024
New: Added support to enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials.
#### Version 9.8.0 - November 2024
* Introduced the "Amount Allocated" field on the Base Invoice Line table as part of the Invoice Cost Allocation feature.
* Added "Deny Unless" ACLs to the Invoice Base Table for improved security.
#### Version 9.5.1 - October 2024
Created new ERP source mapping table.
#### Version 9.0.2 - August 2024
* New:
+ Added the Base Invoice and Base Invoice Line tables as part of reparenting.
+ Added the Base Tax Line, Tax Type, and Tax Code tables as part of tax compliance.
#### Version 8.0.1 - May 2024
Minor fixes.
#### Version 7.6.1 - February 2024
Minor fixes.
#### Version 7.1.4 - December 2023 (Vancouver)
Minor fixes.
#### Version 6.4.3 - December 2023 (Utah)
Minor fixes.
#### Version 7.1.1 - November 2023
Changed: The Office Location table has been rescoped into Finance Common to be available as a common table. Note: Existing or new customers will not see any change, and there will not be any change to existing security or
ACLs for customers.
#### Version 7.0.2 - August 2023
Changed: To support multi-ERP integration, cost center values are restricted by the ERP source on the object. Legal entity from the object is considered, and the ERP source is fetched. When a user updates the record, only
those cost centers that have matching ERP sources are displayed. Note: Existing customers are not impacted as these validations are enforced only when the legal entity has been set up for integration with ERPs. If
customers have set up integration with an ERP, then they will see the data having the same ERP source, thereby preventing downstream errors during integration.
#### Version 6.4.2 - July 2023
Minor bug fixes.
#### Version 6.4.1 - May 2023
Changed:
* To support multi-ERP integration, the following changes are done:
+ Conversion rates from the Finance Exchange Rates (sn\_fin\_fx\_rate) table are used. This table has an ERP Source column, and records like purchase requisition and purchase order can also be tied to the ERP
Source column. By taking the legal entity and getting an ERP source from the legal entity, the right conversion rate is derived.
+ FX2 currency amount fields are converted into legal entity local currency amount and legal entity reporting currency amount by using the conversion rate from the Finance Exchange Rates table. All these
converted values are stored in the PSM FX Currencies (sn\_shop\_fx\_currency\_instance) table.Note: Note: Existing customers will not be impacted as this is a separate table where the conversions are
captured.
#### Version 6.3.4 - February 2023
Minor fixes.
#### Version 6.3.2 - November 2022
Minor fixes.
#### Version 6.3.1 - August 2022
Changed: Renamed this application to Finance Common Architecture. This application was formerly named Finance Common.
#### Version 5.0.1 - September 2020
Fixes and minor changes.
#### Version 4.6.0 - July 2020
New: Minor updates to support changes in the other Finance Operations applications.
#### Version 4.5.0 - June 2020
New: Minor updates to support changes in the other Finance Operations applications.
#### Version 4.4.0 - May 2020
New: Minor updates to support changes in the other Finance Operations applications.
| ---
title: Finance Common Architecture release notes
description: Version history for the Finance Operations Management Finance Common
Architecture on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Finance Common Architecture release notes
Version history for the Finance Operations Management Finance Common Architecture on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.0 - August 2025
* New: Added infrastructure to enable Configurable behavior in application to support varied ERP application behaviors.
* Fixed: Removed tracking of Legal Entity table which can be updated not only through integration framework to ensure false positives are not included.
#### Version 9.27.0 - June 2025
Minor Fix (internal) to update query to fetch North Star metric to display Integration usage.
#### Version 9.22.0 - May 2025
* New:
+ Introduced the new ERP source mapping (sn\_fin\_erp\_source\_mapping) table to store all ERP source mappings. The table includes three fields:
- ERP Source: Reference to ERO source table
- Record: Document ID field to store the record to be mapped
- Record table: Table that the record belongs to
#### Version 9.20.0 - March 2025
Changed: Improvement to ensure that the ERP source column is excluded from global tables and is present only in the M2M (many-to-many) table.
#### Version 9.17.0 - February 2025
Minor fixes only.
#### Version 9.14.0 - January 2025
* New: Transform map for Supplier Product Pricing contract
* Fixed: Inbound sourcing flow bug fixes
#### Version 9.6.1 - January 2025 (Washington DC)
Changed: Coupa related changes in ERP source configuration.
#### Version 9.9.2 - December 2024
New: Added support to enables effortless access to supplier contact information across multiple suppliers with a single set of login credentials.
#### Version 9.8.0 - November 2024
* Introduced the "Amount Allocated" field on the Base Invoice Line table as part of the Invoice Cost Allocation feature.
* Added "Deny Unless" ACLs to the Invoice Base Table for improved security.
#### Version 9.5.1 - October 2024
Created new ERP source mapping table.
#### Version 9.0.2 - August 2024
* New:
+ Added the Base Invoice and Base Invoice Line tables as part of reparenting.
+ Added the Base Tax Line, Tax Type, and Tax Code tables as part of tax compliance.
#### Version 8.0.1 - May 2024
Minor fixes.
#### Version 7.6.1 - February 2024
Minor fixes.
#### Version 7.1.4 - December 2023 (Vancouver)
Minor fixes.
#### Version 6.4.3 - December 2023 (Utah)
Minor fixes.
#### Version 7.1.1 - November 2023
Changed: The Office Location table has been rescoped into Finance Common to be available as a common table. Note: Existing or new customers will not see any change, and there will not be any change to existing security or
ACLs for customers.
#### Version 7.0.2 - August 2023
Changed: To support multi-ERP integration, cost center values are restricted by the ERP source on the object. Legal entity from the object is considered, and the ERP source is fetched. When a user updates the record, only
those cost centers that have matching ERP sources are displayed. Note: Existing customers are not impacted as these validations are enforced only when the legal entity has been set up for integration with ERPs. If
customers have set up integration with an ERP, then they will see the data having the same ERP source, thereby preventing downstream errors during integration.
#### Version 6.4.2 - July 2023
Minor bug fixes.
#### Version 6.4.1 - May 2023
Changed:
* To support multi-ERP integration, the following changes are done:
+ Conversion rates from the Finance Exchange Rates (sn\_fin\_fx\_rate) table are used. This table has an ERP Source column, and records like purchase requisition and purchase order can also be tied to the ERP
Source column. By taking the legal entity and getting an ERP source from the legal entity, the right conversion rate is derived.
+ FX2 currency amount fields are converted into legal entity local currency amount and legal entity reporting currency amount by using the conversion rate from the Finance Exchange Rates table. All these
converted values are stored in the PSM FX Currencies (sn\_shop\_fx\_currency\_instance) table.Note: Note: Existing customers will not be impacted as this is a separate table where the conversions are
captured.
#### Version 6.3.4 - February 2023
Minor fixes.
#### Version 6.3.2 - November 2022
Minor fixes.
#### Version 6.3.1 - August 2022
Changed: Renamed this application to Finance Common Architecture. This application was formerly named Finance Common.
#### Version 5.0.1 - September 2020
Fixes and minor changes.
#### Version 4.6.0 - July 2020
New: Minor updates to support changes in the other Finance Operations applications.
#### Version 4.5.0 - June 2020
New: Minor updates to support changes in the other Finance Operations applications.
#### Version 4.4.0 - May 2020
New: Minor updates to support changes in the other Finance Operations applications.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-erp-integration.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-erp-integration.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-finance-erp-integration.html | Finance - ERP Integration Framework release notes | Version history for the Finance Operations Management Finance - ERP Integration Framework on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-erp-integration.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-erp-integration.html"><body id="store-rn-finance-erp-integration"><main role="main"><article role="article" class="dita" id="store-rn-finance-erp-integration" aria-labelledby="title_store-rn-finance-erp-integration">
<h1 class="title topictitle1" id="title_store-rn-finance-erp-integration">Finance - ERP Integration Framework release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Finance Operations Management</span> Finance - ERP Integration Framework on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-finance-erp-integration__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d260158e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 16.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Updates:<ul class="ul" id="store-rn-finance-erp-integration__ol_zhm_v5f_bgc">
<li class="li">Update Transform Map Logic to accept Parent Child records as a whole<ol class="ol" id="store-rn-finance-erp-integration__ol_j3m_v5f_bgc">
<li class="li">Example, when a Purchase order with multiple lines is posted and say 2 of the Purchase Order lines fail (child records), then the entire data set which has parent child relationship should fail</li>
<li class="li">This is implemented by marking error status for the record and creating an error task</li>
<li class="li">Users will not be able to use the record until the error is fixed</li>
</ol></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 15.16.7 - June 2025</dt>
<dd class="dd" id="store-rn-finance-erp-integration__latest-store-rn-finance-erp-integration">Fixed: Receipt status field was missing in the Staging table (sn_fcms_intg_imp_receipt), which prevented the system from storing and transforming the receipt status data coming
from Coupa.</dd>
<dt class="dt dlterm">Version 14.5.9 - June 2025 (Xanadu)</dt>
<dd class="dd">Fixed: When fetching Purchase Orders (POs) from Coupa, there was an error if the PO Status (u_po_status) was 'contract_hold' due to the lack of a near status match to map.</dd>
<dt class="dt dlterm">Version 15.16.3 - May 2025</dt>
<dd class="dd">Changed: The upgraded data excludes the ERP source column from global tables but will be accessible in the mapping table.</dd>
<dt class="dt dlterm">Version 15.6.0 - March 2025</dt>
<dd class="dd">New: A provision has been added for accepting attachments in inbound sourcing flows.</dd>
<dt class="dt dlterm">Version 14.5.5 - March 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Shipment staging table has been relocated from the Source-to-pay integration framework to the ERP Integration Framework</li>
<li class="li">Integrated outbound remittance location tables.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 15.0.0 - February 2025</dt>
<dd class="dd">New: Update the ERP Integration Framework to allow users to schedule jobs for the Sourcing and Shipment entities.</dd>
<dt class="dt dlterm">Version 14.5.2 - January 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added integration tables for remittance location</li>
<li class="li">Changed: Migrated the shipment stage table and transform map to ERP Integration Framework</li>
</ul>
</dd>
<dt class="dt dlterm">Version 12.7.1 - January 2025 (Washington DC)</dt>
<dd class="dd">New: Added integration tables for remittance location.</dd>
<dt class="dt dlterm">Version 14.0.0 - November 2024</dt>
<dd class="dd">Changed: Evaluated sandbox access for client-callable script.</dd>
<dt class="dt dlterm">Version 12.6.5 - November 2024 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-finance-erp-integration__ul_ntz_ws2_bdc">
<li class="li">Added entities for Sourcing Requests: <ul class="ul" id="store-rn-finance-erp-integration__ul_wtz_ws2_bdc">
<li class="li">Fetch shipment details for a given line ID</li>
<li class="li">Fetch shipment details after the updated date</li>
</ul></li>
</ul></li>
<li class="li">Changed: Enabled Integration Hub Spoke for SAP role to Integration administrator role when Primary data integration with SAP and Accounts Payable Operations integration with SAP are installed. This is enabled for
the Washington version.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 13.5.2 - October 2024</dt>
<dd class="dd">Changed: Turned off old ECC flows.</dd>
<dt class="dt dlterm">Version 13.0.0 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-finance-erp-integration__ul_nh5_hrj_1cc">
<li class="li">New: Introduced an integration with Coupas ERP.</li>
<li class="li">Changed:<ul class="ul" id="store-rn-finance-erp-integration__ul_ohz_3rj_1cc">
<li class="li">Transferred attachments from the ERP system staging table to the main Purchase Order table. These attachments are also visible on the purchase order.</li>
<li class="li">Updated some fields and processes in the Source-to-Pay Integration Framework to build connection points and to work with other ERP systems, including these: <ul class="ul" id="store-rn-finance-erp-integration__ul_tw3_3rj_1cc">
<li class="li">Turned off the purchase order button when the integration status in the staging table is New or In Process.</li>
<li class="li">Disallowed purchase order lines to be created when purchase orders haven't been brought in yet from the ERP system. Added a scheduled job to retry adding purchase order lines after a purchase order is
created.</li>
<li class="li">Added missing columns and removed some columns in some staging and primary tables such as the outbound receipt, purchasing group primary and staging, cost center staging, and Fx currency tables. Updated
the transform map logic for some of these tables to render these columns.</li>
<li class="li">Created the ERP plant address mapping staging table.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 12.1.0 - August 2024 (Washington DC)</dt>
<dd class="dd">Updated the integration staging tables with additional fields and transformation maps for inbound and outbound flows.</dd>
<dt class="dt dlterm">Version 12.0.3 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</li>
<li class="li">Bug fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 10.1.0 - June 2024 (Vancouver)</dt>
<dd class="dd">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</dd>
<dt class="dt dlterm">Version 8.6.0 - June 2024 (Utah)</dt>
<dd class="dd">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</dd>
<dt class="dt dlterm">Version 12.0.2 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 8.5.4 - April 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 11.0.3 - March 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 10.0.4 - March 2024 (Vancouver)</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 11.0.1 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Changed the common integration framework to include:<ul class="ul" id="store-rn-finance-erp-integration__ul_fg3_dkr_d1c">
<li class="li">Inbound tables for purchase order, receipt, and cost allocations, which when populated create purchase orders, receipts, and cost allocations in the SPO tables.</li>
<li class="li">Scheduled jobs primary flow, which can be used by partners to develop jobs to fetch the data from ERP systems.</li>
<li class="li">Common error handling framework, which can be used as a standard framework for integrating with any ERPs. Note: There is no impact on existing customers and these changes will come in effect only with this
upgrade.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 10.0.3 - January 2024</dt>
<dd class="dd">
<p class="p">New: Resubmit for errored records is now available in the respective plugins and removed from the ERP plugin.</p>
</dd>
<dt class="dt dlterm">Version 10.0.1 - November 2023</dt>
<dd class="dd">New: <ul class="ul">
<li class="li">A common integration framework is provided for customers to get the data into Source-to-Pay applications, and also for outbound integrations. <ul class="ul">
<li class="li">Customers intending to integrate by getting data from other third-party products can populate the inbound staging tables, which will automatically populate the data into base tables by using the default
transform maps shipped with this feature.</li>
<li class="li">Customers intending to push data into third-party products can refer to outbound tables from where they can pick and push the data into third-party products. This outbound table is automatically populated
using the subflows shipped with this feature.Note: No impact to existing customers, and they will find these new changes in effect with this upgrade.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 9.0.0 - August 2023</dt>
<dd class="dd">Changed: Some of the existing ACLs were evaluated;and rectified to ensure that the roles have the right level of access to the tables, that is, requester role versus fulfiller role. Note: This is a backend change and has
no customer impact.</dd>
<dt class="dt dlterm">Version 8.5.1 - July 2023</dt>
<dd class="dd">
<p class="p">New:</p>
<ul class="ul" id="store-rn-finance-erp-integration__ul_zzf_2tk_1yb">
<li class="li">Updated the ERP source page to include the connection alias.</li>
<li class="li">Added a new tab for integration services, which are jobs to fetch data from SAP for entities like legal entity, GL account, supplier, material group, and so on.</li>
</ul>
<p class="p">ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are associated.</p>
</dd>
<dt class="dt dlterm">Version 8.3.1 - July 2023</dt>
<dd class="dd">
<p class="p">New:</p>
<ul class="ul" id="store-rn-finance-erp-integration__ul_a1g_2tk_1yb">
<li class="li">Updated the ERP source page to include the connection alias.</li>
<li class="li">Added a new tab for integration services, which are jobs to fetch data from SAP for entities like legal entity, GL account, supplier, material group, and so on.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.2.2 - May 2023</dt>
<dd class="dd">Renamed this application to ERP Integration Framework. This application was formerly named Finance - ERP Integration.</dd>
<dt class="dt dlterm">Version 8.1.0 - May 2021</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 7.1.0 - September 2020</dt>
<dd class="dd">Fixes and minor changes.</dd>
<dt class="dt dlterm">Version 6.5.1 - July 2020</dt>
<dd class="dd">Fixed: Minor bug fixes, along with a fix for a purchase order posting issue when the quantity is zero.</dd>
<dt class="dt dlterm">Version 6.4.0 - June 2020</dt>
<dd class="dd">Changed: Changes for supporting Finance Operations applications.</dd>
<dt class="dt dlterm">Version 6.2.0 - May 2020</dt>
<dd class="dd">Changed: Changes for supporting Finance Operations applications.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-erp-integration.html\" id=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-erp-integration.html\"><body id=\"store-rn-finance-erp-integration\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-finance-erp-integration\" aria-labelledby=\"title_store-rn-finance-erp-integration\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-finance-erp-integration\">Finance - ERP Integration Framework release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Operations Management</span> Finance - ERP Integration Framework on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-finance-erp-integration__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d260158e61\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 16.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Updates:<ul class=\"ul\" id=\"store-rn-finance-erp-integration__ol_zhm_v5f_bgc\">\n <li class=\"li\">Update Transform Map Logic to accept Parent Child records as a whole<ol class=\"ol\" id=\"store-rn-finance-erp-integration__ol_j3m_v5f_bgc\">\n <li class=\"li\">Example, when a Purchase order with multiple lines is posted and say 2 of the Purchase Order lines fail (child records), then the entire data set which has parent child relationship should fail</li>\n <li class=\"li\">This is implemented by marking error status for the record and creating an error task</li>\n <li class=\"li\">Users will not be able to use the record until the error is fixed</li>\n </ol></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 15.16.7 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-finance-erp-integration__latest-store-rn-finance-erp-integration\">Fixed: Receipt status field was missing in the Staging table (sn_fcms_intg_imp_receipt), which prevented the system from storing and transforming the receipt status data coming\n from Coupa.</dd>\n \n \n <dt class=\"dt dlterm\">Version 14.5.9 - June 2025 (Xanadu)</dt>\n <dd class=\"dd\">Fixed: When fetching Purchase Orders (POs) from Coupa, there was an error if the PO Status (u_po_status) was 'contract_hold' due to the lack of a near status match to map.</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.16.3 - May 2025</dt>\n <dd class=\"dd\">Changed: The upgraded data excludes the ERP source column from global tables but will be accessible in the mapping table.</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.6.0 - March 2025</dt>\n <dd class=\"dd\">New: A provision has been added for accepting attachments in inbound sourcing flows.</dd>\n \n \n <dt class=\"dt dlterm\">Version 14.5.5 - March 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Shipment staging table has been relocated from the Source-to-pay integration framework to the ERP Integration Framework</li>\n <li class=\"li\">Integrated outbound remittance location tables.</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.0 - February 2025</dt>\n <dd class=\"dd\">New: Update the ERP Integration Framework to allow users to schedule jobs for the Sourcing and Shipment entities.</dd>\n \n \n <dt class=\"dt dlterm\">Version 14.5.2 - January 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added integration tables for remittance location</li>\n <li class=\"li\">Changed: Migrated the shipment stage table and transform map to ERP Integration Framework</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 12.7.1 - January 2025 (Washington DC)</dt>\n <dd class=\"dd\">New: Added integration tables for remittance location.</dd>\n \n \n <dt class=\"dt dlterm\">Version 14.0.0 - November 2024</dt>\n <dd class=\"dd\">Changed: Evaluated sandbox access for client-callable script.</dd>\n \n \n <dt class=\"dt dlterm\">Version 12.6.5 - November 2024 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-finance-erp-integration__ul_ntz_ws2_bdc\">\n <li class=\"li\">Added entities for Sourcing Requests: <ul class=\"ul\" id=\"store-rn-finance-erp-integration__ul_wtz_ws2_bdc\">\n <li class=\"li\">Fetch shipment details for a given line ID</li>\n <li class=\"li\">Fetch shipment details after the updated date</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed: Enabled Integration Hub Spoke for SAP role to Integration administrator role when Primary data integration with SAP and Accounts Payable Operations integration with SAP are installed. This is enabled for\n the Washington version.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 13.5.2 - October 2024</dt>\n <dd class=\"dd\">Changed: Turned off old ECC flows.</dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-finance-erp-integration__ul_nh5_hrj_1cc\">\n <li class=\"li\">New: Introduced an integration with Coupas ERP.</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-finance-erp-integration__ul_ohz_3rj_1cc\">\n <li class=\"li\">Transferred attachments from the ERP system staging table to the main Purchase Order table. These attachments are also visible on the purchase order.</li>\n <li class=\"li\">Updated some fields and processes in the Source-to-Pay Integration Framework to build connection points and to work with other ERP systems, including these: <ul class=\"ul\" id=\"store-rn-finance-erp-integration__ul_tw3_3rj_1cc\">\n <li class=\"li\">Turned off the purchase order button when the integration status in the staging table is New or In Process.</li>\n <li class=\"li\">Disallowed purchase order lines to be created when purchase orders haven't been brought in yet from the ERP system. Added a scheduled job to retry adding purchase order lines after a purchase order is\n created.</li>\n <li class=\"li\">Added missing columns and removed some columns in some staging and primary tables such as the outbound receipt, purchasing group primary and staging, cost center staging, and Fx currency tables. Updated\n the transform map logic for some of these tables to render these columns.</li>\n <li class=\"li\">Created the ERP plant address mapping staging table.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 12.1.0 - August 2024 (Washington DC)</dt>\n <dd class=\"dd\">Updated the integration staging tables with additional fields and transformation maps for inbound and outbound flows.</dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.3 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</li>\n <li class=\"li\">Bug fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 10.1.0 - June 2024 (Vancouver)</dt>\n <dd class=\"dd\">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.6.0 - June 2024 (Utah)</dt>\n <dd class=\"dd\">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.2 - May 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.5.4 - April 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.3 - March 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.4 - March 2024 (Vancouver)</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.1 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Changed the common integration framework to include:<ul class=\"ul\" id=\"store-rn-finance-erp-integration__ul_fg3_dkr_d1c\">\n <li class=\"li\">Inbound tables for purchase order, receipt, and cost allocations, which when populated create purchase orders, receipts, and cost allocations in the SPO tables.</li>\n <li class=\"li\">Scheduled jobs primary flow, which can be used by partners to develop jobs to fetch the data from ERP systems.</li>\n <li class=\"li\">Common error handling framework, which can be used as a standard framework for integrating with any ERPs. Note: There is no impact on existing customers and these changes will come in effect only with this\n upgrade.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.3 - January 2024</dt>\n <dd class=\"dd\">\n <p class=\"p\">New: Resubmit for errored records is now available in the respective plugins and removed from the ERP plugin.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.1 - November 2023</dt>\n <dd class=\"dd\">New: <ul class=\"ul\">\n <li class=\"li\">A common integration framework is provided for customers to get the data into Source-to-Pay applications, and also for outbound integrations. <ul class=\"ul\">\n <li class=\"li\">Customers intending to integrate by getting data from other third-party products can populate the inbound staging tables, which will automatically populate the data into base tables by using the default\n transform maps shipped with this feature.</li>\n <li class=\"li\">Customers intending to push data into third-party products can refer to outbound tables from where they can pick and push the data into third-party products. This outbound table is automatically populated\n using the subflows shipped with this feature.Note: No impact to existing customers, and they will find these new changes in effect with this upgrade.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.0 - August 2023</dt>\n <dd class=\"dd\">Changed: Some of the existing ACLs were evaluated;and rectified to ensure that the roles have the right level of access to the tables, that is, requester role versus fulfiller role. Note: This is a backend change and has\n no customer impact.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.5.1 - July 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">New:</p>\n <ul class=\"ul\" id=\"store-rn-finance-erp-integration__ul_zzf_2tk_1yb\">\n <li class=\"li\">Updated the ERP source page to include the connection alias.</li>\n <li class=\"li\">Added a new tab for integration services, which are jobs to fetch data from SAP for entities like legal entity, GL account, supplier, material group, and so on.</li>\n </ul>\n <p class=\"p\">ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be\n trademarks of the respective companies with which they are associated.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.3.1 - July 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">New:</p>\n <ul class=\"ul\" id=\"store-rn-finance-erp-integration__ul_a1g_2tk_1yb\">\n <li class=\"li\">Updated the ERP source page to include the connection alias.</li>\n <li class=\"li\">Added a new tab for integration services, which are jobs to fetch data from SAP for entities like legal entity, GL account, supplier, material group, and so on.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.2.2 - May 2023</dt>\n <dd class=\"dd\">Renamed this application to ERP Integration Framework. This application was formerly named Finance - ERP Integration.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.0 - May 2021</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.0 - September 2020</dt>\n <dd class=\"dd\">Fixes and minor changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.5.1 - July 2020</dt>\n <dd class=\"dd\">Fixed: Minor bug fixes, along with a fix for a purchase order posting issue when the quantity is zero.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.4.0 - June 2020</dt>\n <dd class=\"dd\">Changed: Changes for supporting Finance Operations applications.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.2.0 - May 2020</dt>\n <dd class=\"dd\">Changed: Changes for supporting Finance Operations applications.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Finance - ERP Integration Framework release notes
Version history for the Finance Operations Management Finance - ERP Integration Framework on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 16.0.0 - August 2025
* Updates:
+ Update Transform Map Logic to accept Parent Child records as a whole
1. Example, when a Purchase order with multiple lines is posted and say 2 of the Purchase Order lines fail (child records), then the entire data set which has parent child relationship should fail
2. This is implemented by marking error status for the record and creating an error task
3. Users will not be able to use the record until the error is fixed
#### Version 15.16.7 - June 2025
Fixed: Receipt status field was missing in the Staging table (sn\_fcms\_intg\_imp\_receipt), which prevented the system from storing and transforming the receipt status data coming
from Coupa.
#### Version 14.5.9 - June 2025 (Xanadu)
Fixed: When fetching Purchase Orders (POs) from Coupa, there was an error if the PO Status (u\_po\_status) was 'contract\_hold' due to the lack of a near status match to map.
#### Version 15.16.3 - May 2025
Changed: The upgraded data excludes the ERP source column from global tables but will be accessible in the mapping table.
#### Version 15.6.0 - March 2025
New: A provision has been added for accepting attachments in inbound sourcing flows.
#### Version 14.5.5 - March 2025
* New
+ Shipment staging table has been relocated from the Source-to-pay integration framework to the ERP Integration Framework
+ Integrated outbound remittance location tables.
#### Version 15.0.0 - February 2025
New: Update the ERP Integration Framework to allow users to schedule jobs for the Sourcing and Shipment entities.
#### Version 14.5.2 - January 2025
* New: Added integration tables for remittance location
* Changed: Migrated the shipment stage table and transform map to ERP Integration Framework
#### Version 12.7.1 - January 2025 (Washington DC)
New: Added integration tables for remittance location.
#### Version 14.0.0 - November 2024
Changed: Evaluated sandbox access for client-callable script.
#### Version 12.6.5 - November 2024 (Washington DC)
* New:
+ Added entities for Sourcing Requests:
- Fetch shipment details for a given line ID
- Fetch shipment details after the updated date
* Changed: Enabled Integration Hub Spoke for SAP role to Integration administrator role when Primary data integration with SAP and Accounts Payable Operations integration with SAP are installed. This is enabled for
the Washington version.
#### Version 13.5.2 - October 2024
Changed: Turned off old ECC flows.
#### Version 13.0.0 - August 2024
* New: Introduced an integration with Coupas ERP.
* Changed:
+ Transferred attachments from the ERP system staging table to the main Purchase Order table. These attachments are also visible on the purchase order.
+ Updated some fields and processes in the Source-to-Pay Integration Framework to build connection points and to work with other ERP systems, including these:
- Turned off the purchase order button when the integration status in the staging table is New or In Process.
- Disallowed purchase order lines to be created when purchase orders haven't been brought in yet from the ERP system. Added a scheduled job to retry adding purchase order lines after a purchase order is
created.
- Added missing columns and removed some columns in some staging and primary tables such as the outbound receipt, purchasing group primary and staging, cost center staging, and Fx currency tables. Updated
the transform map logic for some of these tables to render these columns.
- Created the ERP plant address mapping staging table.
#### Version 12.1.0 - August 2024 (Washington DC)
Updated the integration staging tables with additional fields and transformation maps for inbound and outbound flows.
#### Version 12.0.3 - June 2024
* Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
* Bug fixes.
#### Version 10.1.0 - June 2024 (Vancouver)
Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
#### Version 8.6.0 - June 2024 (Utah)
Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
#### Version 12.0.2 - May 2024
Minor fixes.
#### Version 8.5.4 - April 2024
Minor fixes.
#### Version 11.0.3 - March 2024
Minor fixes.
#### Version 10.0.4 - March 2024 (Vancouver)
Minor fixes.
#### Version 11.0.1 - February 2024
* Changed: Changed the common integration framework to include:
+ Inbound tables for purchase order, receipt, and cost allocations, which when populated create purchase orders, receipts, and cost allocations in the SPO tables.
+ Scheduled jobs primary flow, which can be used by partners to develop jobs to fetch the data from ERP systems.
+ Common error handling framework, which can be used as a standard framework for integrating with any ERPs. Note: There is no impact on existing customers and these changes will come in effect only with this
upgrade.
#### Version 10.0.3 - January 2024
New: Resubmit for errored records is now available in the respective plugins and removed from the ERP plugin.
#### Version 10.0.1 - November 2023
New:
* A common integration framework is provided for customers to get the data into Source-to-Pay applications, and also for outbound integrations.
+ Customers intending to integrate by getting data from other third-party products can populate the inbound staging tables, which will automatically populate the data into base tables by using the default
transform maps shipped with this feature.
+ Customers intending to push data into third-party products can refer to outbound tables from where they can pick and push the data into third-party products. This outbound table is automatically populated
using the subflows shipped with this feature.Note: No impact to existing customers, and they will find these new changes in effect with this upgrade.
#### Version 9.0.0 - August 2023
Changed: Some of the existing ACLs were evaluated;and rectified to ensure that the roles have the right level of access to the tables, that is, requester role versus fulfiller role. Note: This is a backend change and has
no customer impact.
#### Version 8.5.1 - July 2023
New:
* Updated the ERP source page to include the connection alias.
* Added a new tab for integration services, which are jobs to fetch data from SAP for entities like legal entity, GL account, supplier, material group, and so on.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are associated.
#### Version 8.3.1 - July 2023
New:
* Updated the ERP source page to include the connection alias.
* Added a new tab for integration services, which are jobs to fetch data from SAP for entities like legal entity, GL account, supplier, material group, and so on.
#### Version 8.2.2 - May 2023
Renamed this application to ERP Integration Framework. This application was formerly named Finance - ERP Integration.
#### Version 8.1.0 - May 2021
Minor fixes.
#### Version 7.1.0 - September 2020
Fixes and minor changes.
#### Version 6.5.1 - July 2020
Fixed: Minor bug fixes, along with a fix for a purchase order posting issue when the quantity is zero.
#### Version 6.4.0 - June 2020
Changed: Changes for supporting Finance Operations applications.
#### Version 6.2.0 - May 2020
Changed: Changes for supporting Finance Operations applications.
| ---
title: Finance - ERP Integration Framework release notes
description: Version history for the Finance Operations Management Finance - ERP Integration
Framework on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Finance - ERP Integration Framework release notes
Version history for the Finance Operations Management Finance - ERP Integration Framework on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 16.0.0 - August 2025
* Updates:
+ Update Transform Map Logic to accept Parent Child records as a whole
1. Example, when a Purchase order with multiple lines is posted and say 2 of the Purchase Order lines fail (child records), then the entire data set which has parent child relationship should fail
2. This is implemented by marking error status for the record and creating an error task
3. Users will not be able to use the record until the error is fixed
#### Version 15.16.7 - June 2025
Fixed: Receipt status field was missing in the Staging table (sn\_fcms\_intg\_imp\_receipt), which prevented the system from storing and transforming the receipt status data coming
from Coupa.
#### Version 14.5.9 - June 2025 (Xanadu)
Fixed: When fetching Purchase Orders (POs) from Coupa, there was an error if the PO Status (u\_po\_status) was 'contract\_hold' due to the lack of a near status match to map.
#### Version 15.16.3 - May 2025
Changed: The upgraded data excludes the ERP source column from global tables but will be accessible in the mapping table.
#### Version 15.6.0 - March 2025
New: A provision has been added for accepting attachments in inbound sourcing flows.
#### Version 14.5.5 - March 2025
* New
+ Shipment staging table has been relocated from the Source-to-pay integration framework to the ERP Integration Framework
+ Integrated outbound remittance location tables.
#### Version 15.0.0 - February 2025
New: Update the ERP Integration Framework to allow users to schedule jobs for the Sourcing and Shipment entities.
#### Version 14.5.2 - January 2025
* New: Added integration tables for remittance location
* Changed: Migrated the shipment stage table and transform map to ERP Integration Framework
#### Version 12.7.1 - January 2025 (Washington DC)
New: Added integration tables for remittance location.
#### Version 14.0.0 - November 2024
Changed: Evaluated sandbox access for client-callable script.
#### Version 12.6.5 - November 2024 (Washington DC)
* New:
+ Added entities for Sourcing Requests:
- Fetch shipment details for a given line ID
- Fetch shipment details after the updated date
* Changed: Enabled Integration Hub Spoke for SAP role to Integration administrator role when Primary data integration with SAP and Accounts Payable Operations integration with SAP are installed. This is enabled for
the Washington version.
#### Version 13.5.2 - October 2024
Changed: Turned off old ECC flows.
#### Version 13.0.0 - August 2024
* New: Introduced an integration with Coupas ERP.
* Changed:
+ Transferred attachments from the ERP system staging table to the main Purchase Order table. These attachments are also visible on the purchase order.
+ Updated some fields and processes in the Source-to-Pay Integration Framework to build connection points and to work with other ERP systems, including these:
- Turned off the purchase order button when the integration status in the staging table is New or In Process.
- Disallowed purchase order lines to be created when purchase orders haven't been brought in yet from the ERP system. Added a scheduled job to retry adding purchase order lines after a purchase order is
created.
- Added missing columns and removed some columns in some staging and primary tables such as the outbound receipt, purchasing group primary and staging, cost center staging, and Fx currency tables. Updated
the transform map logic for some of these tables to render these columns.
- Created the ERP plant address mapping staging table.
#### Version 12.1.0 - August 2024 (Washington DC)
Updated the integration staging tables with additional fields and transformation maps for inbound and outbound flows.
#### Version 12.0.3 - June 2024
* Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
* Bug fixes.
#### Version 10.1.0 - June 2024 (Vancouver)
Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
#### Version 8.6.0 - June 2024 (Utah)
Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
#### Version 12.0.2 - May 2024
Minor fixes.
#### Version 8.5.4 - April 2024
Minor fixes.
#### Version 11.0.3 - March 2024
Minor fixes.
#### Version 10.0.4 - March 2024 (Vancouver)
Minor fixes.
#### Version 11.0.1 - February 2024
* Changed: Changed the common integration framework to include:
+ Inbound tables for purchase order, receipt, and cost allocations, which when populated create purchase orders, receipts, and cost allocations in the SPO tables.
+ Scheduled jobs primary flow, which can be used by partners to develop jobs to fetch the data from ERP systems.
+ Common error handling framework, which can be used as a standard framework for integrating with any ERPs. Note: There is no impact on existing customers and these changes will come in effect only with this
upgrade.
#### Version 10.0.3 - January 2024
New: Resubmit for errored records is now available in the respective plugins and removed from the ERP plugin.
#### Version 10.0.1 - November 2023
New:
* A common integration framework is provided for customers to get the data into Source-to-Pay applications, and also for outbound integrations.
+ Customers intending to integrate by getting data from other third-party products can populate the inbound staging tables, which will automatically populate the data into base tables by using the default
transform maps shipped with this feature.
+ Customers intending to push data into third-party products can refer to outbound tables from where they can pick and push the data into third-party products. This outbound table is automatically populated
using the subflows shipped with this feature.Note: No impact to existing customers, and they will find these new changes in effect with this upgrade.
#### Version 9.0.0 - August 2023
Changed: Some of the existing ACLs were evaluated;and rectified to ensure that the roles have the right level of access to the tables, that is, requester role versus fulfiller role. Note: This is a backend change and has
no customer impact.
#### Version 8.5.1 - July 2023
New:
* Updated the ERP source page to include the connection alias.
* Added a new tab for integration services, which are jobs to fetch data from SAP for entities like legal entity, GL account, supplier, material group, and so on.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are associated.
#### Version 8.3.1 - July 2023
New:
* Updated the ERP source page to include the connection alias.
* Added a new tab for integration services, which are jobs to fetch data from SAP for entities like legal entity, GL account, supplier, material group, and so on.
#### Version 8.2.2 - May 2023
Renamed this application to ERP Integration Framework. This application was formerly named Finance - ERP Integration.
#### Version 8.1.0 - May 2021
Minor fixes.
#### Version 7.1.0 - September 2020
Fixes and minor changes.
#### Version 6.5.1 - July 2020
Fixed: Minor bug fixes, along with a fix for a purchase order posting issue when the quantity is zero.
#### Version 6.4.0 - June 2020
Changed: Changes for supporting Finance Operations applications.
#### Version 6.2.0 - May 2020
Changed: Changes for supporting Finance Operations applications.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-finance-ops-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-finance-ops-ws.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-finance-finance-ops-ws.html | Finance Operations Workspace release notes | Version history for the Finance Operations Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-finance-ops-ws.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-finance-ops-ws.html"><body id="store-rn-finance-finance-ops-ws"><main role="main"><article role="article" class="dita" id="store-rn-finance-finance-ops-ws" aria-labelledby="title_store-rn-finance-finance-ops-ws">
<h1 class="title topictitle1" id="title_store-rn-finance-finance-ops-ws"><span class="ph">Finance Operations Workspace</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Finance Operations Workspace</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-finance-finance-ops-ws__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d581615e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.0 - August 2025</dt>
<dd class="dd">No updates.</dd>
<dt class="dt dlterm">Version 1.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-finance-finance-ops-ws__latest-store-rn-finance-finance-ops-ws">Provides a single environment for finance specialists to work on finance-related requests.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Finance Operations Workspace release notes
Version history for the Finance Operations Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - August 2025
No updates.
#### Version 1.0.0 - May 2025
Provides a single environment for finance specialists to work on finance-related requests.
| ---
title: Finance Operations Workspace release notes
description: Version history for the Finance Operations Workspace application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Finance Operations Workspace release notes
Version history for the Finance Operations Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - August 2025
No updates.
#### Version 1.0.0 - May 2025
Provides a single environment for finance specialists to work on finance-related requests.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-operations-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-operations-mobile.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-finance-operations-mobile.html | Finance Operations Mobile release notes | Version history for the Finance Operations Management Finance Operations Mobile on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-operations-mobile.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-operations-mobile.html"><body id="store-rn-finance-operations-mobile"><main role="main"><article role="article" class="dita" id="store-rn-finance-operations-mobile" aria-labelledby="title_store-rn-finance-operations-mobile">
<h1 class="title topictitle1" id="title_store-rn-finance-operations-mobile">Finance Operations Mobile release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Finance Operations Management</span> Finance Operations Mobile on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-finance-operations-mobile__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d334157e59" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - June 2020</dt>
<dd class="dd" id="store-rn-finance-operations-mobile__latest-finance-operations-mobile">The ServiceNow Finance Operations Mobile application provides the mobile experience for the <span class="ph">Finance Operations Management</span> applications.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-operations-mobile.html\" id=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-operations-mobile.html\"><body id=\"store-rn-finance-operations-mobile\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-finance-operations-mobile\" aria-labelledby=\"title_store-rn-finance-operations-mobile\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-finance-operations-mobile\">Finance Operations Mobile release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Finance Operations Management</span> Finance Operations Mobile on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-finance-operations-mobile__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d334157e59\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.0 - June 2020</dt>\n <dd class=\"dd\" id=\"store-rn-finance-operations-mobile__latest-finance-operations-mobile\">The ServiceNow Finance Operations Mobile application provides the mobile experience for the <span class=\"ph\">Finance Operations Management</span> applications.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Finance Operations Mobile release notes
Version history for the Finance Operations Management Finance Operations Mobile on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - June 2020
The ServiceNow Finance Operations Mobile application provides the mobile experience for the Finance Operations Management applications.
| ---
title: Finance Operations Mobile release notes
description: Version history for the Finance Operations Management Finance Operations
Mobile on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Finance Operations Mobile release notes
Version history for the Finance Operations Management Finance Operations Mobile on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - June 2020
The ServiceNow Finance Operations Mobile application provides the mobile experience for the Finance Operations Management applications.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-primary-data-integration-oracle.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-primary-data-integration-oracle.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-finance-primary-data-integration-oracle.html | Primary Data Integration with Oracle release notes | Version history for the Primary Data Integration with Oracle application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-primary-data-integration-oracle.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-primary-data-integration-oracle.html"><body id="store-rn-finance-primary-data-integration-oracle"><main role="main"><article role="article" class="dita" id="store-rn-finance-primary-data-integration-oracle" aria-labelledby="title_store-rn-finance-primary-data-integration-oracle">
<h1 class="title topictitle1" id="title_store-rn-finance-primary-data-integration-oracle">Primary Data Integration with <span class="ph">Oracle</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Primary Data Integration with <span class="ph">Oracle</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-finance-primary-data-integration-oracle__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d416265e68" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-finance-primary-data-integration-oracle__ul_eyz_s35_bgc">
<li class="li">All error messages in the script have been updated to use gs.getMessage for translation purposes.</li>
<li class="li">The ERP Source field in ERP Source Configuration has been updated with the correct ERP Source record for Oracle.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - October 2024</dt>
<dd class="dd" id="store-rn-finance-primary-data-integration-oracle__latest-store-rn-finance-primary-data-integration-oracle">
<ul class="ul">
<li class="li">Built Integration capabilities with Oracle EBS and ServiceNow to perform the following actions on the entities:<ul class="ul" id="store-rn-finance-primary-data-integration-oracle__ul_w5n_fxw_vcc">
<li class="li">Look up and pull currencies</li>
<li class="li">Look up Purchasing Org</li>
<li class="li">Look up Purchase Group</li>
<li class="li">Look up Plant Address</li>
</ul></li>
<li class="li">All of these have the option to do a full pull or a conditional pull.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Fetch Inventory Items</li>
<li class="li">Custom Table implementation for Username and Responsibility Implementation</li>
<li class="li">Operating Unit Primary Data Implementation</li>
<li class="li">Fetch Suppliers Subflow - External Unique Id mapping in the table: sn_fcms_intg_office_location_stage and Bank Identification Number mapping in the table: sn_fcms_intg_supplier_payment_inbound_stage</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - July 2024</dt>
<dd class="dd">This application provides customers the ability to fetch entity data like legal entity, cost center, GL accounts, Conversion Rates, Currencies, Purchasing Org, Purchasing Group, Payment Terms, Plant address, Supplier from Oracle EBS into ServiceNow.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-primary-data-integration-oracle.html\" id=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-primary-data-integration-oracle.html\"><body id=\"store-rn-finance-primary-data-integration-oracle\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-finance-primary-data-integration-oracle\" aria-labelledby=\"title_store-rn-finance-primary-data-integration-oracle\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-finance-primary-data-integration-oracle\">Primary Data Integration with <span class=\"ph\">Oracle</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Primary Data Integration with <span class=\"ph\">Oracle</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-finance-primary-data-integration-oracle__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d416265e68\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.3.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-finance-primary-data-integration-oracle__ul_eyz_s35_bgc\">\n <li class=\"li\">All error messages in the script have been updated to use gs.getMessage for translation purposes.</li>\n <li class=\"li\">The ERP Source field in ERP Source Configuration has been updated with the correct ERP Source record for Oracle.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - October 2024</dt>\n <dd class=\"dd\" id=\"store-rn-finance-primary-data-integration-oracle__latest-store-rn-finance-primary-data-integration-oracle\">\n <ul class=\"ul\">\n <li class=\"li\">Built Integration capabilities with Oracle EBS and ServiceNow to perform the following actions on the entities:<ul class=\"ul\" id=\"store-rn-finance-primary-data-integration-oracle__ul_w5n_fxw_vcc\">\n <li class=\"li\">Look up and pull currencies</li>\n <li class=\"li\">Look up Purchasing Org</li>\n <li class=\"li\">Look up Purchase Group</li>\n <li class=\"li\">Look up Plant Address</li>\n </ul></li>\n <li class=\"li\">All of these have the option to do a full pull or a conditional pull.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Fetch Inventory Items</li>\n <li class=\"li\">Custom Table implementation for Username and Responsibility Implementation</li>\n <li class=\"li\">Operating Unit Primary Data Implementation</li>\n <li class=\"li\">Fetch Suppliers Subflow - External Unique Id mapping in the table: sn_fcms_intg_office_location_stage and Bank Identification Number mapping in the table: sn_fcms_intg_supplier_payment_inbound_stage</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - July 2024</dt>\n <dd class=\"dd\">This application provides customers the ability to fetch entity data like legal entity, cost center, GL accounts, Conversion Rates, Currencies, Purchasing Org, Purchasing Group, Payment Terms, Plant address, Supplier from Oracle EBS into ServiceNow.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Primary Data Integration with Oracle release notes
Version history for the Primary Data Integration with Oracle application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
* Fixed:
+ All error messages in the script have been updated to use gs.getMessage for translation purposes.
+ The ERP Source field in ERP Source Configuration has been updated with the correct ERP Source record for Oracle.
#### Version 1.2.0 - October 2024
* Built Integration capabilities with Oracle EBS and ServiceNow to perform the following actions on the entities:
+ Look up and pull currencies
+ Look up Purchasing Org
+ Look up Purchase Group
+ Look up Plant Address
* All of these have the option to do a full pull or a conditional pull.
#### Version 1.1.1 - August 2024
* New:
+ Fetch Inventory Items
+ Custom Table implementation for Username and Responsibility Implementation
+ Operating Unit Primary Data Implementation
+ Fetch Suppliers Subflow - External Unique Id mapping in the table: sn\_fcms\_intg\_office\_location\_stage and Bank Identification Number mapping in the table: sn\_fcms\_intg\_supplier\_payment\_inbound\_stage
#### Version 1.0.1 - July 2024
This application provides customers the ability to fetch entity data like legal entity, cost center, GL accounts, Conversion Rates, Currencies, Purchasing Org, Purchasing Group, Payment Terms, Plant address, Supplier from Oracle EBS into ServiceNow.
| ---
title: Primary Data Integration with Oracle release notes
description: Version history for the Primary Data Integration with Oracle application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Primary Data Integration with Oracle release notes
Version history for the Primary Data Integration with Oracle application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
* Fixed:
+ All error messages in the script have been updated to use gs.getMessage for translation purposes.
+ The ERP Source field in ERP Source Configuration has been updated with the correct ERP Source record for Oracle.
#### Version 1.2.0 - October 2024
* Built Integration capabilities with Oracle EBS and ServiceNow to perform the following actions on the entities:
+ Look up and pull currencies
+ Look up Purchasing Org
+ Look up Purchase Group
+ Look up Plant Address
* All of these have the option to do a full pull or a conditional pull.
#### Version 1.1.1 - August 2024
* New:
+ Fetch Inventory Items
+ Custom Table implementation for Username and Responsibility Implementation
+ Operating Unit Primary Data Implementation
+ Fetch Suppliers Subflow - External Unique Id mapping in the table: sn\_fcms\_intg\_office\_location\_stage and Bank Identification Number mapping in the table: sn\_fcms\_intg\_supplier\_payment\_inbound\_stage
#### Version 1.0.1 - July 2024
This application provides customers the ability to fetch entity data like legal entity, cost center, GL accounts, Conversion Rates, Currencies, Purchasing Org, Purchasing Group, Payment Terms, Plant address, Supplier from Oracle EBS into ServiceNow.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap-ariba.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap-ariba.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap-ariba.html | Primary Data Integration with SAP Ariba release notes | Version history for the Primary Data Integration with SAP Ariba application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap-ariba.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap-ariba.html"><body id="store-rn-finance-primary-data-integration-sap-ariba"><main role="main"><article role="article" class="dita" id="store-rn-finance-primary-data-integration-sap-ariba" aria-labelledby="title_store-rn-finance-primary-data-integration-sap-ariba">
<h1 class="title topictitle1" id="title_store-rn-finance-primary-data-integration-sap-ariba">Primary Data Integration with <span class="ph">SAP</span> Ariba release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Primary Data Integration with <span class="ph">SAP</span> Ariba application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-finance-primary-data-integration-sap-ariba__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d550248e68" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.1 - March 2025</dt>
<dd class="dd" id="store-rn-finance-primary-data-integration-sap-ariba__latest-store-rn-finance-primary-data-integration-sap-ariba">Fixed: Organization Mapping is unavailable in the Supplier Contact Inbound table (sn_fcms_intg_supplier_contact_inbound).</dd>
<dt class="dt dlterm">Version 1.2.0 - January 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-finance-primary-data-integration-sap-ariba__ul_hj5_33h_xdc">
<li class="li">You can fetch the following entity data from SAP Ariba into ServiceNow: <ul class="ul" id="store-rn-finance-primary-data-integration-sap-ariba__ul_uj5_33h_xdc">
<li class="li">Legal entity</li>
<li class="li">Cost Center</li>
<li class="li">FX Rates</li>
<li class="li">Currencies</li>
<li class="li">Purchasing organization</li>
<li class="li">GL Account</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - December 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-finance-primary-data-integration-sap-ariba__ul_wqn_p2q_4dc">
<li class="li">You can now fetch the following entity data from SAP Ariba into ServiceNow:</li>
<li class="li">
<ul class="ul" id="store-rn-finance-primary-data-integration-sap-ariba__ul_krn_p2q_4dc">
<li class="li">Legal entity</li>
<li class="li">Cost Center</li>
<li class="li">FX Rates</li>
<li class="li">Currencies</li>
<li class="li">Purchasing organization</li>
<li class="li">GL Account</li>
</ul>
</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Fetch purchase group from SAP Ariba REST</li>
<li class="li">Fetch payment terms from SAP Ariba REST</li>
<li class="li">Minor fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - July 2024</dt>
<dd class="dd">This application provides customers the ability to fetch entity data like legal entity, cost center, currencies, and purchasing, and so on, from SAP Ariba into ServiceNow.</dd>
</dl>
</section>
</div>
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} | # Primary Data Integration with SAP Ariba release notes
Version history for the Primary Data Integration with SAP Ariba application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.1 - March 2025
Fixed: Organization Mapping is unavailable in the Supplier Contact Inbound table (sn\_fcms\_intg\_supplier\_contact\_inbound).
#### Version 1.2.0 - January 2025
* New:
+ You can fetch the following entity data from SAP Ariba into ServiceNow:
- Legal entity
- Cost Center
- FX Rates
- Currencies
- Purchasing organization
- GL Account
#### Version 1.1.1 - December 2024
* New:
+ You can now fetch the following entity data from SAP Ariba into ServiceNow:
+ - Legal entity
- Cost Center
- FX Rates
- Currencies
- Purchasing organization
- GL Account
#### Version 1.1.0 - August 2024
* New:
+ Fetch purchase group from SAP Ariba REST
+ Fetch payment terms from SAP Ariba REST
+ Minor fixes
#### Version 1.0.1 - July 2024
This application provides customers the ability to fetch entity data like legal entity, cost center, currencies, and purchasing, and so on, from SAP Ariba into ServiceNow.
| ---
title: Primary Data Integration with SAP Ariba release notes
description: Version history for the Primary Data Integration with SAP Ariba application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Primary Data Integration with SAP Ariba release notes
Version history for the Primary Data Integration with SAP Ariba application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.1 - March 2025
Fixed: Organization Mapping is unavailable in the Supplier Contact Inbound table (sn\_fcms\_intg\_supplier\_contact\_inbound).
#### Version 1.2.0 - January 2025
* New:
+ You can fetch the following entity data from SAP Ariba into ServiceNow:
- Legal entity
- Cost Center
- FX Rates
- Currencies
- Purchasing organization
- GL Account
#### Version 1.1.1 - December 2024
* New:
+ You can now fetch the following entity data from SAP Ariba into ServiceNow:
+ - Legal entity
- Cost Center
- FX Rates
- Currencies
- Purchasing organization
- GL Account
#### Version 1.1.0 - August 2024
* New:
+ Fetch purchase group from SAP Ariba REST
+ Fetch payment terms from SAP Ariba REST
+ Minor fixes
#### Version 1.0.1 - July 2024
This application provides customers the ability to fetch entity data like legal entity, cost center, currencies, and purchasing, and so on, from SAP Ariba into ServiceNow.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap.html | Primary Data Integration with SAP release notes | Version history for the Finance Operations Management Primary Data Integration with SAP application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-primary-data-integration-sap.html"><body id="store-rn-finance-primary-data-integration-sap"><main role="main"><article role="article" class="dita" id="store-rn-finance-primary-data-integration-sap" aria-labelledby="title_store-rn-finance-primary-data-integration-sap">
<h1 class="title topictitle1" id="title_store-rn-finance-primary-data-integration-sap">Primary Data Integration with SAP release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Finance Operations Management</span> Primary Data Integration with SAP application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-finance-primary-data-integration-sap__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d82825e59" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.3.0 - August 2025</dt>
<dd class="dd">Fixed: Updated script to reflect gs.getMessage changes - PDI</dd>
<dt class="dt dlterm">Version 4.2.6 - May 2025 (Yokohama)</dt>
<dd class="dd" id="store-rn-finance-primary-data-integration-sap__latest-store-rn-finance-primary-data-integration-sap">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 4.2.1 - May 2025 (Xanadu)</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 4.2.0 - March 2025</dt>
<dd class="dd">Fixed: The ERP source field has been deprecated from the global tables (cmn_department, cmn_cost_center, cmn_location,) prompting updates to redirect ERP source details
into a new ERP source mapping table.</dd>
<dt class="dt dlterm">Version 4.0.1 - December 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-finance-primary-data-integration-sap__ul_rg3_q2q_4dc">
<li class="li">You can now fetch the following entity data from SAP ECC and SAP S4 HANA into ServiceNow:</li>
<li class="li">
<ul class="ul" id="store-rn-finance-primary-data-integration-sap__ul_yg3_q2q_4dc">
<li class="li">Legal entity</li>
<li class="li">Cost center</li>
<li class="li">Material</li>
<li class="li">Supplier</li>
<li class="li">Currencies</li>
<li class="li">Conversion rates</li>
<li class="li">GL accounts</li>
<li class="li">Purchasing organizations</li>
<li class="li">Departments</li>
</ul>
</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.0 - October 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Built Integration capabilities with SAP ECC and SAP S4 HANA with ServiceNow to perform the following actions on the entities</li>
<li class="li">Fetch the following entity data from SAP ECC and SAP S4 HANA into ServiceNow:<ul class="ul" id="store-rn-finance-primary-data-integration-sap__ul_gtc_lxw_vcc">
<li class="li">Legal entity</li>
<li class="li">Cost center</li>
<li class="li">Material</li>
<li class="li">Supplier</li>
<li class="li">Currencies</li>
<li class="li">Conversion rates</li>
<li class="li">GL accounts</li>
<li class="li">Purchasing organizations</li>
<li class="li">Departments</li>
</ul></li>
<li class="li">All of these have the option to do a full pull or a conditional pull.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Fetch Cost Centers Stream from SAP S4 HANA Cloud</li>
<li class="li">Fetch GL Accounts in Chart of Accounts SAP S4 HANA Cloud</li>
<li class="li">Fetch services from SAP ECC v2</li>
<li class="li">Fetch plant address from SAP ECC v2</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.1 - July 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-finance-primary-data-integration-sap__ul_df1_h4m_zbc">
<li class="li">Fetch Purchasing Group from SAP S4 HANA OData</li>
<li class="li">Fetch Materials from SAP S4 Hana OData</li>
<li class="li">Fetch GL Accounts from SAP S4 HANA OData</li>
<li class="li">Fetch Cost Centers from SAP S4 HANA OData</li>
<li class="li">Fetch Currencies from SAP S4 HANA OData</li>
<li class="li">Fetch Purchasing Organizations from SAP S4 HANA OData</li>
<li class="li">Fetch Legal Entities from SAP S4 HANA OData</li>
<li class="li">Fetch FX Rates from SAP S4 HANA OData</li>
<li class="li">Fetch Payment Terms from SAP S4 HANA OData</li>
<li class="li">Fetch Suppliers from SAP S4 HANA OData</li>
<li class="li">Fetch Plant Addresses from SAP S4 HANA OData</li>
<li class="li">Data retrieval from SAP - Fetch purchasing organizations</li>
<li class="li">Data retrieval from SAP - Fetch purchasing groups</li>
<li class="li">Data retrieval from SAP - Fetch payment terms</li>
<li class="li">Data retrieval from SAP - Fetch Legal Entities</li>
<li class="li">Data retrieval from SAP - Fetch Cost Center</li>
<li class="li">Data retrieval from SAP - Fetch Currencies</li>
<li class="li">Data retrieval from SAP - Fetch GL Accounts</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.4 - March 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.0.1 - July 2023</dt>
<dd class="dd"><p class="p">This plugin provides customers with an ability to fetch entity data like legal entity, cost center, material, suppliers etc from SAP ECC and SAP HANA into ServiceNow.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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August 2025</dt>\n <dd class=\"dd\">Fixed: Updated script to reflect gs.getMessage changes - PDI</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.6 - May 2025 (Yokohama)</dt>\n <dd class=\"dd\" id=\"store-rn-finance-primary-data-integration-sap__latest-store-rn-finance-primary-data-integration-sap\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.1 - May 2025 (Xanadu)</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.0 - March 2025</dt>\n <dd class=\"dd\">Fixed: The ERP source field has been deprecated from the global tables (cmn_department, cmn_cost_center, cmn_location,) prompting updates to redirect ERP source details\n into a new ERP source mapping table.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-finance-primary-data-integration-sap__ul_rg3_q2q_4dc\">\n <li class=\"li\">You can now fetch the following entity data from SAP ECC and SAP S4 HANA into ServiceNow:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-finance-primary-data-integration-sap__ul_yg3_q2q_4dc\">\n <li class=\"li\">Legal entity</li>\n <li class=\"li\">Cost center</li>\n <li class=\"li\">Material</li>\n <li class=\"li\">Supplier</li>\n <li class=\"li\">Currencies</li>\n <li class=\"li\">Conversion rates</li>\n <li class=\"li\">GL accounts</li>\n <li class=\"li\">Purchasing organizations</li>\n <li class=\"li\">Departments</li>\n </ul>\n </li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - October 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Built Integration capabilities with SAP ECC and SAP S4 HANA with ServiceNow to perform the following actions on the entities</li>\n <li class=\"li\">Fetch the following entity data from SAP ECC and SAP S4 HANA into ServiceNow:<ul class=\"ul\" id=\"store-rn-finance-primary-data-integration-sap__ul_gtc_lxw_vcc\">\n <li class=\"li\">Legal entity</li>\n <li class=\"li\">Cost center</li>\n <li class=\"li\">Material</li>\n <li class=\"li\">Supplier</li>\n <li class=\"li\">Currencies</li>\n <li class=\"li\">Conversion rates</li>\n <li class=\"li\">GL accounts</li>\n <li class=\"li\">Purchasing organizations</li>\n <li class=\"li\">Departments</li>\n </ul></li>\n <li class=\"li\">All of these have the option to do a full pull or a conditional pull.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Fetch Cost Centers Stream from SAP S4 HANA Cloud</li>\n <li class=\"li\">Fetch GL Accounts in Chart of Accounts SAP S4 HANA Cloud</li>\n <li class=\"li\">Fetch services from SAP ECC v2</li>\n <li class=\"li\">Fetch plant address from SAP ECC v2</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - 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Fetch purchasing groups</li>\n <li class=\"li\">Data retrieval from SAP - Fetch payment terms</li>\n <li class=\"li\">Data retrieval from SAP - Fetch Legal Entities</li>\n <li class=\"li\">Data retrieval from SAP - Fetch Cost Center</li>\n <li class=\"li\">Data retrieval from SAP - Fetch Currencies</li>\n <li class=\"li\">Data retrieval from SAP - Fetch GL Accounts</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - March 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - July 2023</dt>\n <dd class=\"dd\"><p class=\"p\">This plugin provides customers with an ability to fetch entity data like legal entity, cost center, material, suppliers etc from SAP ECC and SAP HANA into ServiceNow.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Primary Data Integration with SAP release notes
Version history for the Finance Operations Management Primary Data Integration with SAP application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.3.0 - August 2025
Fixed: Updated script to reflect gs.getMessage changes - PDI
#### Version 4.2.6 - May 2025 (Yokohama)
Minor bug fixes.
#### Version 4.2.1 - May 2025 (Xanadu)
Minor bug fixes.
#### Version 4.2.0 - March 2025
Fixed: The ERP source field has been deprecated from the global tables (cmn\_department, cmn\_cost\_center, cmn\_location,) prompting updates to redirect ERP source details
into a new ERP source mapping table.
#### Version 4.0.1 - December 2024
* New:
+ You can now fetch the following entity data from SAP ECC and SAP S4 HANA into ServiceNow:
+ - Legal entity
- Cost center
- Material
- Supplier
- Currencies
- Conversion rates
- GL accounts
- Purchasing organizations
- Departments
#### Version 4.0.0 - October 2024
* Built Integration capabilities with SAP ECC and SAP S4 HANA with ServiceNow to perform the following actions on the entities
* Fetch the following entity data from SAP ECC and SAP S4 HANA into ServiceNow:
+ Legal entity
+ Cost center
+ Material
+ Supplier
+ Currencies
+ Conversion rates
+ GL accounts
+ Purchasing organizations
+ Departments
* All of these have the option to do a full pull or a conditional pull.
#### Version 3.1.0 - August 2024
* New:
+ Fetch Cost Centers Stream from SAP S4 HANA Cloud
+ Fetch GL Accounts in Chart of Accounts SAP S4 HANA Cloud
+ Fetch services from SAP ECC v2
+ Fetch plant address from SAP ECC v2
#### Version 3.0.1 - July 2024
* New:
+ Fetch Purchasing Group from SAP S4 HANA OData
+ Fetch Materials from SAP S4 Hana OData
+ Fetch GL Accounts from SAP S4 HANA OData
+ Fetch Cost Centers from SAP S4 HANA OData
+ Fetch Currencies from SAP S4 HANA OData
+ Fetch Purchasing Organizations from SAP S4 HANA OData
+ Fetch Legal Entities from SAP S4 HANA OData
+ Fetch FX Rates from SAP S4 HANA OData
+ Fetch Payment Terms from SAP S4 HANA OData
+ Fetch Suppliers from SAP S4 HANA OData
+ Fetch Plant Addresses from SAP S4 HANA OData
+ Data retrieval from SAP - Fetch purchasing organizations
+ Data retrieval from SAP - Fetch purchasing groups
+ Data retrieval from SAP - Fetch payment terms
+ Data retrieval from SAP - Fetch Legal Entities
+ Data retrieval from SAP - Fetch Cost Center
+ Data retrieval from SAP - Fetch Currencies
+ Data retrieval from SAP - Fetch GL Accounts
#### Version 2.0.4 - March 2024
Minor fixes.
#### Version 1.0.1 - July 2023
This plugin provides customers with an ability to fetch entity data like legal entity, cost center, material, suppliers etc from SAP ECC and SAP HANA into ServiceNow.
| ---
title: Primary Data Integration with SAP release notes
description: Version history for the Finance Operations Management Primary Data Integration
with SAP application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Primary Data Integration with SAP release notes
Version history for the Finance Operations Management Primary Data Integration with SAP application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.3.0 - August 2025
Fixed: Updated script to reflect gs.getMessage changes - PDI
#### Version 4.2.6 - May 2025 (Yokohama)
Minor bug fixes.
#### Version 4.2.1 - May 2025 (Xanadu)
Minor bug fixes.
#### Version 4.2.0 - March 2025
Fixed: The ERP source field has been deprecated from the global tables (cmn\_department, cmn\_cost\_center, cmn\_location,) prompting updates to redirect ERP source details
into a new ERP source mapping table.
#### Version 4.0.1 - December 2024
* New:
+ You can now fetch the following entity data from SAP ECC and SAP S4 HANA into ServiceNow:
+ - Legal entity
- Cost center
- Material
- Supplier
- Currencies
- Conversion rates
- GL accounts
- Purchasing organizations
- Departments
#### Version 4.0.0 - October 2024
* Built Integration capabilities with SAP ECC and SAP S4 HANA with ServiceNow to perform the following actions on the entities
* Fetch the following entity data from SAP ECC and SAP S4 HANA into ServiceNow:
+ Legal entity
+ Cost center
+ Material
+ Supplier
+ Currencies
+ Conversion rates
+ GL accounts
+ Purchasing organizations
+ Departments
* All of these have the option to do a full pull or a conditional pull.
#### Version 3.1.0 - August 2024
* New:
+ Fetch Cost Centers Stream from SAP S4 HANA Cloud
+ Fetch GL Accounts in Chart of Accounts SAP S4 HANA Cloud
+ Fetch services from SAP ECC v2
+ Fetch plant address from SAP ECC v2
#### Version 3.0.1 - July 2024
* New:
+ Fetch Purchasing Group from SAP S4 HANA OData
+ Fetch Materials from SAP S4 Hana OData
+ Fetch GL Accounts from SAP S4 HANA OData
+ Fetch Cost Centers from SAP S4 HANA OData
+ Fetch Currencies from SAP S4 HANA OData
+ Fetch Purchasing Organizations from SAP S4 HANA OData
+ Fetch Legal Entities from SAP S4 HANA OData
+ Fetch FX Rates from SAP S4 HANA OData
+ Fetch Payment Terms from SAP S4 HANA OData
+ Fetch Suppliers from SAP S4 HANA OData
+ Fetch Plant Addresses from SAP S4 HANA OData
+ Data retrieval from SAP - Fetch purchasing organizations
+ Data retrieval from SAP - Fetch purchasing groups
+ Data retrieval from SAP - Fetch payment terms
+ Data retrieval from SAP - Fetch Legal Entities
+ Data retrieval from SAP - Fetch Cost Center
+ Data retrieval from SAP - Fetch Currencies
+ Data retrieval from SAP - Fetch GL Accounts
#### Version 2.0.4 - March 2024
Minor fixes.
#### Version 1.0.1 - July 2023
This plugin provides customers with an ability to fetch entity data like legal entity, cost center, material, suppliers etc from SAP ECC and SAP HANA into ServiceNow.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-ariba.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-ariba.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-ariba.html | Sourcing and Procurement Operations Integration with Ariba release notes | Version history for the Sourcing and Procurement Operations Integration with Ariba application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Finance Close Automation release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-ariba.html" id="bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-ariba.html"><body id="store-rn-finance-procurement-operations-integration-ariba"><main role="main"><article role="article" class="dita" id="store-rn-finance-procurement-operations-integration-ariba" aria-labelledby="title_store-rn-finance-procurement-operations-integration-ariba">
<h1 class="title topictitle1" id="title_store-rn-finance-procurement-operations-integration-ariba">Sourcing and Procurement Operations Integration with Ariba release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Sourcing and Procurement Operations Integration with Ariba application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-finance-procurement-operations-integration-ariba__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d418651e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 0.2.2 - August 2025</dt>
<dd class="dd">Fixed: Updated all error messages in the Script include to use gs.getMessage for translation purposes.</dd>
<dt class="dt dlterm">Version 0.2.1 - June 2025</dt>
<dd class="dd" id="store-rn-finance-procurement-operations-integration-ariba__latest-store-rn-finance-procurement-operations-integration-ariba">Minor bug fixes in fetching Awarded Bid's from SAP Ariba Rest to SN.</dd>
<dt class="dt dlterm">Version 0.2.0 - March 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-finance-procurement-operations-integration-ariba__ul_pkr_fmq_42c">
<li class="li">SAP Ariba REST - Retrieving supplier bids for an event and downloading attachments from supplier responses</li>
<li class="li">SAP Ariba REST - Awarding bid to supplier</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 0.1.0 - January 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-finance-procurement-operations-integration-ariba__ul_jfw_kkh_xdc">
<li class="li">This application provides you with the ability to perform the below operations in Sourcing and Procurement Operations to SAP Ariba:<ul class="ul" id="store-rn-finance-procurement-operations-integration-ariba__ul_c4d_mkh_xdc">
<li class="li">SAP Ariba REST - Create a goods receipt</li>
<li class="li">SAP Ariba REST - Creation and editing of sourcing events along with products and suppliers</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-ariba.html\" id=\"bundle:store-release-notes/enus/release-notes/store/finance-close/store-rn-finance-procurement-operations-integration-ariba.html\"><body id=\"store-rn-finance-procurement-operations-integration-ariba\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-finance-procurement-operations-integration-ariba\" aria-labelledby=\"title_store-rn-finance-procurement-operations-integration-ariba\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-finance-procurement-operations-integration-ariba\">Sourcing and Procurement Operations Integration with Ariba release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Sourcing and Procurement Operations Integration with Ariba application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-finance-procurement-operations-integration-ariba__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d418651e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 0.2.2 - August 2025</dt>\n <dd class=\"dd\">Fixed: Updated all error messages in the Script include to use gs.getMessage for translation purposes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 0.2.1 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-finance-procurement-operations-integration-ariba__latest-store-rn-finance-procurement-operations-integration-ariba\">Minor bug fixes in fetching Awarded Bid's from SAP Ariba Rest to SN.</dd>\n \n \n <dt class=\"dt dlterm\">Version 0.2.0 - March 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-finance-procurement-operations-integration-ariba__ul_pkr_fmq_42c\">\n <li class=\"li\">SAP Ariba REST - Retrieving supplier bids for an event and downloading attachments from supplier responses</li>\n <li class=\"li\">SAP Ariba REST - Awarding bid to supplier</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 0.1.0 - January 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-finance-procurement-operations-integration-ariba__ul_jfw_kkh_xdc\">\n <li class=\"li\">This application provides you with the ability to perform the below operations in Sourcing and Procurement Operations to SAP Ariba:<ul class=\"ul\" id=\"store-rn-finance-procurement-operations-integration-ariba__ul_c4d_mkh_xdc\">\n <li class=\"li\">SAP Ariba REST - Create a goods receipt</li>\n <li class=\"li\">SAP Ariba REST - Creation and editing of sourcing events along with products and suppliers</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Sourcing and Procurement Operations Integration with Ariba release notes
Version history for the Sourcing and Procurement Operations Integration with Ariba application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 0.2.2 - August 2025
Fixed: Updated all error messages in the Script include to use gs.getMessage for translation purposes.
#### Version 0.2.1 - June 2025
Minor bug fixes in fetching Awarded Bid's from SAP Ariba Rest to SN.
#### Version 0.2.0 - March 2025
* Changed:
+ SAP Ariba REST - Retrieving supplier bids for an event and downloading attachments from supplier responses
+ SAP Ariba REST - Awarding bid to supplier
#### Version 0.1.0 - January 2025
* This application provides you with the ability to perform the below operations in Sourcing and Procurement Operations to SAP Ariba:
+ SAP Ariba REST - Create a goods receipt
+ SAP Ariba REST - Creation and editing of sourcing events along with products and suppliers
| ---
title: Sourcing and Procurement Operations Integration with Ariba release notes
description: Version history for the Sourcing and Procurement Operations Integration
with Ariba application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Finance Close Automation release notes
---
# Sourcing and Procurement Operations Integration with Ariba release notes
Version history for the Sourcing and Procurement Operations Integration with Ariba application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 0.2.2 - August 2025
Fixed: Updated all error messages in the Script include to use gs.getMessage for translation purposes.
#### Version 0.2.1 - June 2025
Minor bug fixes in fetching Awarded Bid's from SAP Ariba Rest to SN.
#### Version 0.2.0 - March 2025
* Changed:
+ SAP Ariba REST - Retrieving supplier bids for an event and downloading attachments from supplier responses
+ SAP Ariba REST - Awarding bid to supplier
#### Version 0.1.0 - January 2025
* This application provides you with the ability to perform the below operations in Sourcing and Procurement Operations to SAP Ariba:
+ SAP Ariba REST - Create a goods receipt
+ SAP Ariba REST - Creation and editing of sourcing events along with products and suppliers
|
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