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https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-pa-policy-compliance.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-pa-policy-compliance.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-pa-policy-compliance.html | Performance Analytics - GRC: Policy and Compliance release notes | Version history for the Performance Analytics - GRC: Policy and Compliance on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
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<h1 class="title topictitle1" id="title_store-grc-rn-pa-policy-compliance"><span class="ph">Performance Analytics</span> - <span class="ph">GRC</span>: Policy and Compliance release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Performance Analytics</span> - <span class="ph">GRC</span>: Policy and Compliance on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-pa-policy-compliance__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d116664e65" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 10.1.4 - December 2020</dt>
<dd class="dd" id="store-grc-rn-pa-policy-compliance__LatestPolicyCompliance"><ul class="ul" id="store-grc-rn-pa-policy-compliance__ul_sg2_ynt_xnb">
<li class="li">Fixed: <ul class="ul" id="store-grc-rn-pa-policy-compliance__ul_ryd_14t_xnb">
<li class="li">Policy Exceptions upgrade scenarios</li>
<li class="li">Upgrade to 10.1.4 or 11.1.0 fixes issue with Policy Exception fields getting reset. For details, see KB0864630.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 10.1.0 - June 2020</dt>
<dd class="dd">Fixed: Fixed intermittent problem with dashboard loading</dd>
<dt class="dt dlterm">Version 9.0.0 - November 2019</dt>
<dd class="dd">This feature was released for Madrid and is still compatible with New York.</dd>
</dl>
</section>
</div>
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} | # Performance Analytics - GRC: Policy and Compliance release notes
Version history for the Performance Analytics - GRC: Policy and Compliance on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.1.4 - December 2020
* Fixed:
+ Policy Exceptions upgrade scenarios
+ Upgrade to 10.1.4 or 11.1.0 fixes issue with Policy Exception fields getting reset. For details, see KB0864630.
#### Version 10.1.0 - June 2020
Fixed: Fixed intermittent problem with dashboard loading
#### Version 9.0.0 - November 2019
This feature was released for Madrid and is still compatible with New York.
| ---
title: 'Performance Analytics - GRC: Policy and Compliance release notes'
description: 'Version history for the Performance Analytics - GRC: Policy and Compliance
on the ServiceNow Store.'
keywords: []
breadcrumbs:
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- ServiceNow Store - Governance, Risk, and Compliance release notes
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# Performance Analytics - GRC: Policy and Compliance release notes
Version history for the Performance Analytics - GRC: Policy and Compliance on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.1.4 - December 2020
* Fixed:
+ Policy Exceptions upgrade scenarios
+ Upgrade to 10.1.4 or 11.1.0 fixes issue with Policy Exception fields getting reset. For details, see KB0864630.
#### Version 10.1.0 - June 2020
Fixed: Fixed intermittent problem with dashboard loading
#### Version 9.0.0 - November 2019
This feature was released for Madrid and is still compatible with New York.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-pa-risk-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-pa-risk-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-pa-risk-mgmt.html | Performance Analytics - GRC: Risk Management release notes | Version history for the Performance Analytics - GRC: Risk Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-pa-risk-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-pa-risk-mgmt.html"><body id="store-grc-rn-pa-risk-mgmt"><main role="main"><article role="article" class="dita" id="store-grc-rn-pa-risk-mgmt" aria-labelledby="title_store-grc-rn-pa-risk-mgmt">
<h1 class="title topictitle1" id="title_store-grc-rn-pa-risk-mgmt"><span class="ph">Performance Analytics</span> - <span class="ph">GRC</span>: <span class="ph">Risk Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Performance Analytics</span> - <span class="ph">GRC</span>: <span class="ph">Risk Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-pa-risk-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d301365e71" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 12.0.1 - September 2021</dt>
<dd class="dd" id="store-grc-rn-pa-risk-mgmt__latest-store-grc-rn-pa-risk-management"><ul class="ul" id="store-grc-rn-pa-risk-mgmt__ul_i2j_41j_wqb">
<li class="li">Fixed: Corrected the app dependencies.</li>
<li class="li">Removed: Removed the dependency on GRC: Risk Management</li>
</ul></dd>
<dt class="dt dlterm">Version 12.0.0 - March 2021</dt>
<dd class="dd">Fixed: Fixes for PRB1373924, PRB13755157. Explicit roles plugin causing invalid interactive filter references.</dd>
<dt class="dt dlterm">Version 11.0.0 - October 2020</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-pa-risk-mgmt__ul_c43_pgy_54b">
<li class="li">Changed: Risk Overview and Risk Overview (PA) should be hidden after the migration to Advanced Risk is completed.</li>
<li class="li">Fixed: Corrected licensing subscription model</li>
</ul></dd>
<dt class="dt dlterm">Version 10.1.0 - June 2020</dt>
<dd class="dd">Fixed: Fixed layout for Risk Event Metrics hint popup</dd>
<dt class="dt dlterm">Version 9.0.1 - November 2019</dt>
<dd class="dd">This feature was introduced in Madrid and is still compatible with New York.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-pa-risk-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-pa-risk-mgmt.html\"><body id=\"store-grc-rn-pa-risk-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-pa-risk-mgmt\" aria-labelledby=\"title_store-grc-rn-pa-risk-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-pa-risk-mgmt\"><span class=\"ph\">Performance Analytics</span> - <span class=\"ph\">GRC</span>: <span class=\"ph\">Risk Management</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Performance Analytics</span> - <span class=\"ph\">GRC</span>: <span class=\"ph\">Risk Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-pa-risk-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d301365e71\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 12.0.1 - September 2021</dt>\n <dd class=\"dd\" id=\"store-grc-rn-pa-risk-mgmt__latest-store-grc-rn-pa-risk-management\"><ul class=\"ul\" id=\"store-grc-rn-pa-risk-mgmt__ul_i2j_41j_wqb\">\n <li class=\"li\">Fixed: Corrected the app dependencies.</li>\n <li class=\"li\">Removed: Removed the dependency on GRC: Risk Management</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.0 - March 2021</dt>\n <dd class=\"dd\">Fixed: Fixes for PRB1373924, PRB13755157. Explicit roles plugin causing invalid interactive filter references.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.0 - October 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-pa-risk-mgmt__ul_c43_pgy_54b\">\n <li class=\"li\">Changed: Risk Overview and Risk Overview (PA) should be hidden after the migration to Advanced Risk is completed.</li>\n <li class=\"li\">Fixed: Corrected licensing subscription model</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 10.1.0 - June 2020</dt>\n <dd class=\"dd\">Fixed: Fixed layout for Risk Event Metrics hint popup</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.1 - November 2019</dt>\n <dd class=\"dd\">This feature was introduced in Madrid and is still compatible with New York.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Performance Analytics - GRC: Risk Management release notes
Version history for the Performance Analytics - GRC: Risk Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 12.0.1 - September 2021
* Fixed: Corrected the app dependencies.
* Removed: Removed the dependency on GRC: Risk Management
#### Version 12.0.0 - March 2021
Fixed: Fixes for PRB1373924, PRB13755157. Explicit roles plugin causing invalid interactive filter references.
#### Version 11.0.0 - October 2020
* Changed: Risk Overview and Risk Overview (PA) should be hidden after the migration to Advanced Risk is completed.
* Fixed: Corrected licensing subscription model
#### Version 10.1.0 - June 2020
Fixed: Fixed layout for Risk Event Metrics hint popup
#### Version 9.0.1 - November 2019
This feature was introduced in Madrid and is still compatible with New York.
| ---
title: 'Performance Analytics - GRC: Risk Management release notes'
description: 'Version history for the Performance Analytics - GRC: Risk Management
application on the ServiceNow Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# Performance Analytics - GRC: Risk Management release notes
Version history for the Performance Analytics - GRC: Risk Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 12.0.1 - September 2021
* Fixed: Corrected the app dependencies.
* Removed: Removed the dependency on GRC: Risk Management
#### Version 12.0.0 - March 2021
Fixed: Fixes for PRB1373924, PRB13755157. Explicit roles plugin causing invalid interactive filter references.
#### Version 11.0.0 - October 2020
* Changed: Risk Overview and Risk Overview (PA) should be hidden after the migration to Advanced Risk is completed.
* Fixed: Corrected licensing subscription model
#### Version 10.1.0 - June 2020
Fixed: Fixed layout for Risk Event Metrics hint popup
#### Version 9.0.1 - November 2019
This feature was introduced in Madrid and is still compatible with New York.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-parallel-review-feedback.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-parallel-review-feedback.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-parallel-review-feedback.html | Parallel Review and Feedback release notes | Version history for the GRC Parallel Review and Feedback application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-parallel-review-feedback.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-parallel-review-feedback.html"><body id="store-grc-rn-parallel-review-feedback"><main role="main"><article role="article" class="dita" id="store-grc-rn-parallel-review-feedback" aria-labelledby="title_store-grc-rn-parallel-review-feedback">
<h1 class="title topictitle1" id="title_store-grc-rn-parallel-review-feedback">Parallel Review and Feedback release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span> Parallel Review and Feedback application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-parallel-review-feedback__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d463087e59" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 20.0.0 - February 2025</dt>
<dd class="dd" id="store-grc-rn-parallel-review-feedback__latest-store-grc-rn-parallel-review-feedback">Fixed an issue where the Discuss button appeared incorrectly when the Polaris theme was disabled.</dd>
<dt class="dt dlterm">Version 19.1.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-parallel-review-feedback__ul_chl_jn2_ddc">
<li class="li">Security fixes</li>
<li class="li">Fixed a concurrency issue that prevented an issue record from being created when closing feedback</li>
</ul></li>
<li class="li">Changed: Disabled sandbox access for client-callable script includes</li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Define a specific group as the respondent type in the Feedback Integration Configuration form when the target record doesn't have a user or group.</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">The "Close all open items to send feedback for review" message appeared multiple times to the respondent, depending on the number of clicks on the change history.</li>
<li class="li">The feedback closing actions section was displayed next to the Activity section for non-ServiceNow records.</li>
<li class="li">Two email notifications were received when the feedback was completed by creating an issue.</li>
<li class="li">The feedback name was displayed in the breadcrumb when the change history was accessed from the record's side panel.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.0.0 - February 2024</dt>
<dd class="dd"><p class="p">All organizations want the first line to manage their risks and compliance. This implies the second line does not want to actively participate in the workflow and becomes a bottleneck in the workflow to review and sign off. However, it
is still important that the second line reviews a sample of these transactions, ensures they comply with the defined policy and standard operating procedures related to these workflows, and makes recommendations on areas of
improvement. The parallel review and feedback application allows users to select any record in the Risk products for raising a review.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Parallel Review and Feedback release notes
Version history for the GRC Parallel Review and Feedback application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.0.0 - February 2025
Fixed an issue where the Discuss button appeared incorrectly when the Polaris theme was disabled.
#### Version 19.1.1 - November 2024
* Fixed:
+ Security fixes
+ Fixed a concurrency issue that prevented an issue record from being created when closing feedback
* Changed: Disabled sandbox access for client-callable script includes
#### Version 19.0.0 - August 2024
* New: Define a specific group as the respondent type in the Feedback Integration Configuration form when the target record doesn't have a user or group.
* Fixed:
+ The "Close all open items to send feedback for review" message appeared multiple times to the respondent, depending on the number of clicks on the change history.
+ The feedback closing actions section was displayed next to the Activity section for non-ServiceNow records.
+ Two email notifications were received when the feedback was completed by creating an issue.
+ The feedback name was displayed in the breadcrumb when the change history was accessed from the record's side panel.
#### Version 18.0.0 - February 2024
All organizations want the first line to manage their risks and compliance. This implies the second line does not want to actively participate in the workflow and becomes a bottleneck in the workflow to review and sign off. However, it
is still important that the second line reviews a sample of these transactions, ensures they comply with the defined policy and standard operating procedures related to these workflows, and makes recommendations on areas of
improvement. The parallel review and feedback application allows users to select any record in the Risk products for raising a review.
| ---
title: Parallel Review and Feedback release notes
description: Version history for the GRC Parallel Review and Feedback application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# Parallel Review and Feedback release notes
Version history for the GRC Parallel Review and Feedback application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.0.0 - February 2025
Fixed an issue where the Discuss button appeared incorrectly when the Polaris theme was disabled.
#### Version 19.1.1 - November 2024
* Fixed:
+ Security fixes
+ Fixed a concurrency issue that prevented an issue record from being created when closing feedback
* Changed: Disabled sandbox access for client-callable script includes
#### Version 19.0.0 - August 2024
* New: Define a specific group as the respondent type in the Feedback Integration Configuration form when the target record doesn't have a user or group.
* Fixed:
+ The "Close all open items to send feedback for review" message appeared multiple times to the respondent, depending on the number of clicks on the change history.
+ The feedback closing actions section was displayed next to the Activity section for non-ServiceNow records.
+ Two email notifications were received when the feedback was completed by creating an issue.
+ The feedback name was displayed in the breadcrumb when the change history was accessed from the record's side panel.
#### Version 18.0.0 - February 2024
All organizations want the first line to manage their risks and compliance. This implies the second line does not want to actively participate in the workflow and becomes a bottleneck in the workflow to review and sign off. However, it
is still important that the second line reviews a sample of these transactions, ensures they comply with the defined policy and standard operating procedures related to these workflows, and makes recommendations on areas of
improvement. The parallel review and feedback application allows users to select any record in the Risk products for raising a review.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-personal-data-rights.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-personal-data-rights.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-personal-data-rights.html | GRC: Personal Data Rights release notes | Version history for the GRC: Personal Data Rights application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-personal-data-rights.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-personal-data-rights.html"><body id="store-grc-rn-personal-data-rights"><main role="main"><article role="article" class="dita" id="store-grc-rn-personal-data-rights" aria-labelledby="title_store-grc-rn-personal-data-rights">
<h1 class="title topictitle1" id="title_store-grc-rn-personal-data-rights"><span class="ph">GRC</span>: Personal Data Rights release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Personal Data Rights application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-personal-data-rights__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d541532e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.1 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed issues related to access permissions.</li>
<li class="li">Corrected spelling issues across the product.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.2.0 - June 2025</dt>
<dd class="dd" id="store-grc-rn-personal-data-rights__latest-store-grc-rn-personal-data-rights">Fixed: Enhanced security by creating Query range ACLs across multiple tables.</dd>
<dt class="dt dlterm">Version 20.1.1 - May 2025</dt>
<dd class="dd">Fixed the accessibility and security issues on PDR application.</dd>
<dt class="dt dlterm">Version 20.0.1 - February 2025</dt>
<dd class="dd">Fixed: Refactored code to improve code quality and fixed other certification errors.</dd>
<dt class="dt dlterm">Version 19.1.1 - November 2024</dt>
<dd class="dd">Fixed: Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.</dd>
<dt class="dt dlterm">Version 19.0.1 - August 2024</dt>
<dd class="dd"><p class="p">The Personal Data Rights application enables individuals associated with an organization in exercising their personal data rights, while assisting the privacy team in monitoring, overseeing, and promptly resolving incoming data rights
requests within the SLAs specified by global privacy laws. Additionally, the privacy team has the capability to delegate tasks to different data administrators for the timely fulfillment of individual requests within the
defined SLAs.</p></dd>
</dl>
</section>
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} | # GRC: Personal Data Rights release notes
Version history for the GRC: Personal Data Rights application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* Fixed:
+ Fixed issues related to access permissions.
+ Corrected spelling issues across the product.
#### Version 20.2.0 - June 2025
Fixed: Enhanced security by creating Query range ACLs across multiple tables.
#### Version 20.1.1 - May 2025
Fixed the accessibility and security issues on PDR application.
#### Version 20.0.1 - February 2025
Fixed: Refactored code to improve code quality and fixed other certification errors.
#### Version 19.1.1 - November 2024
Fixed: Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.
#### Version 19.0.1 - August 2024
The Personal Data Rights application enables individuals associated with an organization in exercising their personal data rights, while assisting the privacy team in monitoring, overseeing, and promptly resolving incoming data rights
requests within the SLAs specified by global privacy laws. Additionally, the privacy team has the capability to delegate tasks to different data administrators for the timely fulfillment of individual requests within the
defined SLAs.
| ---
title: 'GRC: Personal Data Rights release notes'
description: 'Version history for the GRC: Personal Data Rights application on the
ServiceNow Store.'
keywords: []
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- ServiceNow Store - Governance, Risk, and Compliance release notes
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# GRC: Personal Data Rights release notes
Version history for the GRC: Personal Data Rights application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* Fixed:
+ Fixed issues related to access permissions.
+ Corrected spelling issues across the product.
#### Version 20.2.0 - June 2025
Fixed: Enhanced security by creating Query range ACLs across multiple tables.
#### Version 20.1.1 - May 2025
Fixed the accessibility and security issues on PDR application.
#### Version 20.0.1 - February 2025
Fixed: Refactored code to improve code quality and fixed other certification errors.
#### Version 19.1.1 - November 2024
Fixed: Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.
#### Version 19.0.1 - August 2024
The Personal Data Rights application enables individuals associated with an organization in exercising their personal data rights, while assisting the privacy team in monitoring, overseeing, and promptly resolving incoming data rights
requests within the SLAs specified by global privacy laws. Additionally, the privacy team has the capability to delegate tasks to different data administrators for the timely fulfillment of individual requests within the
defined SLAs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-integrator.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-integrator.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-integrator.html | GRC: Policy and Compliance integrator release notes | Version history for the GRC: Policy and Compliance integrator application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-integrator.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-integrator.html"><body id="store-grc-rn-policy-compliance-integrator"><main role="main"><article role="article" class="dita" id="store-grc-rn-policy-compliance-integrator" aria-labelledby="title_store-grc-rn-policy-compliance-integrator">
<h1 class="title topictitle1" id="title_store-grc-rn-policy-compliance-integrator"><span class="ph">GRC</span>: Policy and Compliance integrator release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Policy and Compliance integrator application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-policy-compliance-integrator__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d600937e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 19.1.1 - November 2024</dt>
<dd class="dd" id="store-grc-rn-policy-compliance-integrator__latest-store-grc-rn-policy-compliance-integrator">Fixed: Security fix.</dd>
<dt class="dt dlterm">Version 16.0.2 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Staging table to ship mappings between control objectives and configuration tests.</li>
<li class="li">Processing logic to move staging table mappings to actual tables.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 16.0.1 - February 2023</dt>
<dd class="dd">Fixed: Reduction in installation size of the application.</dd>
<dt class="dt dlterm">Version 14.1.2 - March 2022</dt>
<dd class="dd">GRC: integrations with third-party content provides a common framework for content providers to push their content like authority documents, citations, control objectives, and additional content types.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-integrator.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-integrator.html\"><body id=\"store-grc-rn-policy-compliance-integrator\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-policy-compliance-integrator\" aria-labelledby=\"title_store-grc-rn-policy-compliance-integrator\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-policy-compliance-integrator\"><span class=\"ph\">GRC</span>: Policy and Compliance integrator release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Policy and Compliance integrator application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-policy-compliance-integrator__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d600937e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 19.1.1 - November 2024</dt>\n <dd class=\"dd\" id=\"store-grc-rn-policy-compliance-integrator__latest-store-grc-rn-policy-compliance-integrator\">Fixed: Security fix.</dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.2 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Staging table to ship mappings between control objectives and configuration tests.</li>\n <li class=\"li\">Processing logic to move staging table mappings to actual tables.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.1 - February 2023</dt>\n <dd class=\"dd\">Fixed: Reduction in installation size of the application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 14.1.2 - March 2022</dt>\n <dd class=\"dd\">GRC: integrations with third-party content provides a common framework for content providers to push their content like authority documents, citations, control objectives, and additional content types.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # GRC: Policy and Compliance integrator release notes
Version history for the GRC: Policy and Compliance integrator application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.1 - November 2024
Fixed: Security fix.
#### Version 16.0.2 - May 2023
* New:
+ Staging table to ship mappings between control objectives and configuration tests.
+ Processing logic to move staging table mappings to actual tables.
#### Version 16.0.1 - February 2023
Fixed: Reduction in installation size of the application.
#### Version 14.1.2 - March 2022
GRC: integrations with third-party content provides a common framework for content providers to push their content like authority documents, citations, control objectives, and additional content types.
| ---
title: 'GRC: Policy and Compliance integrator release notes'
description: 'Version history for the GRC: Policy and Compliance integrator application
on the ServiceNow Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Policy and Compliance integrator release notes
Version history for the GRC: Policy and Compliance integrator application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.1 - November 2024
Fixed: Security fix.
#### Version 16.0.2 - May 2023
* New:
+ Staging table to ship mappings between control objectives and configuration tests.
+ Processing logic to move staging table mappings to actual tables.
#### Version 16.0.1 - February 2023
Fixed: Reduction in installation size of the application.
#### Version 14.1.2 - March 2022
GRC: integrations with third-party content provides a common framework for content providers to push their content like authority documents, citations, control objectives, and additional content types.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-mgmt.html | GRC: Policy and Compliance Management release notes | Version history for the GRC: Policy and Compliance Management on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-mgmt.html"><body id="store-grc-rn-policy-compliance-mgmt"><main role="main"><article role="article" class="dita" id="store-grc-rn-policy-compliance-mgmt" aria-labelledby="title_store-grc-rn-policy-compliance-mgmt">
<h1 class="title topictitle1" id="title_store-grc-rn-policy-compliance-mgmt"><span class="ph">GRC</span>: <span class="ph">Policy and Compliance Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Policy and Compliance Management</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-grc-rn-policy-compliance-mgmt__section_krr_nx4_kfb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-policy-compliance-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-grc-rn-policy-compliance-mgmt__section_lrr_nx4_kfb"><h2 id="d447153e65" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.2 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Policy exception extension approval using GRC Approval Configurator.</li>
<li class="li">Policy exception approval using GRC Approval Configurator.</li>
<li class="li">Feature roles supported on Policy and Compliance Management tables.</li>
<li class="li">Automated application of entity based access on newly created objects for tables where entity based access is already enabled (available from the Yokohama platform onwards).</li>
</ul>
</li>
<li class="li">Changed: Updated control attestation to support the replacement of multi-select field 'Assessment template categories' with a single select field 'Purpose' on Smart Assessment templates.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Updated the reference qualifier for the Approver field on the Policy table to accommodate lite operators during the approval process.</li>
<li class="li">Resolved cross-scope issues in the functional domain scheduled job.</li>
<li class="li">Fixed issue where the GRC Business User Lite role was unable to open the request extension popup.</li>
<li class="li">Fixed localization issues.</li>
<li class="li">Resolved issue where Compliance Manager, GRC Business User, and GRC Business User Lite roles could not update the Description field on a Policy Exception.</li>
<li class="li">Fixed Query Range ACL error on the Control Objective overview page.</li>
<li class="li">Fixed Accessibility issues.</li>
<li class="li">Resolved issue where control records were not properly updated when a Smart Assessment Control Attestation was cancelled.</li>
<li class="li">Fixed validation issue with the Valid to field on the Policy form.</li>
<li class="li">Resolved issue where users were unable to Return to Draft controls in the Monitor state if they lacked access to all entities.</li>
<li class="li">Corrected the activity log to show the last approver's name in the Approved by comment instead of the first approver for a policy record.</li>
<li class="li">Fixed issue in GRC where the Group Issue By functionality did not create new parent issues or reactivate previously deactivated ones.</li>
<li class="li">Resolved issue where the Request Approval button for Policy Exceptions in the New state was unresponsive for GRC Business User Lite.</li>
<li class="li">Fixed KB link issue in Policy Acknowledgement through Employee Center where the KB could not be found despite being published.</li>
<li class="li">Resolved error message invalid value on the update when rejecting a policy exception.</li>
<li class="li">Fixed issue where indicators of type Basic did not function as expected when domain separation was enabled.</li>
<li class="li">Corrected default value application for the Sample Size column on the Indicator table.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 20.2.0 - June 2025</dt>
<dd class="dd" id="store-grc-rn-policy-compliance-mgmt__latest-policy-compliance">New: Added query-range ACLs for policy exception and policy related tables.</dd>
<dt class="dt dlterm">Version 20.1.3 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Entity based access enabled for Controls, Attestations, Policy exception to control (Yokohama Patch 2+)</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Security attributes introduced to replace scripts in applicable ACLs</li>
<li class="li">Supporting changes for Knowledge management workflow to flow migration on Governance, Risk, and Compliance knowledge base and on publish and retire flows for KB article for a policy</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Policy record gets stuck in an irrecoverable "Awaiting approval" State when the last approval is granted at or after the first acknowledgment date</li>
<li class="li">Policy Exception records are closing automatically before valid to-date</li>
<li class="li">Smart Attestations are not generating for controls</li>
<li class="li">Accessibility and reflow issues on Authority Document and Citations Overview and Sidebar</li>
<li class="li">ACL bypass via the 'Request Extension' Service Portal Widget</li>
<li class="li">Policy review flow to be run as Compliance Admin instead of System</li>
<li class="li">Missing report view ACLs for tables</li>
<li class="li">ACL Bypass via "questionnaire_view" UI Macro</li>
<li class="li">Non-admin users are unable to publish the policy because the 'Request Approval' button is not functioning.</li>
<li class="li">The field "valid to" date is showing the wrong message on the Policy form</li>
<li class="li">On clicking the Import Policy Text UI action - Images do not render and there are misalignments (Xanadu Patch 7, Yokohama Patch 1)</li>
<li class="li">The details field is missing in the Attestation designer after Xanadu Upgrade ( Xanadu Patch 8, Yokohama Patch 2)</li>
<li class="li">Re-publishing the Policy is showing empty "Revised by" in Policy and Compliance (Xanadu Patch 7, Yokohama Patch 1)</li>
</ul>
</li>
<li class="li">Removed: The sys_db_object payload files shipped which were overwriting customizations on sn_compliance_control sys_db_object entry</li>
</ul></dd>
<dt class="dt dlterm">Version 20.0.4 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Compliance score rollup on entity hierarchy</li>
<li class="li">Performance improvements in Compliance scoring</li>
<li class="li">Enable or disable redlining document text sync by default through a property</li>
<li class="li">Trigger control attestations based on the created or updated date of the last completed attestation</li>
</ul>
</li>
<li class="li">Changed: Attestation frequency introduced on control</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Policy approval showing the system user as the user who approved the record in the activity stream</li>
<li class="li">Description of Policy exception record's Overview tab in Workspace shows the details from the "Justification" field</li>
<li class="li">Accept and Reject buttons do not appear in policy acknowledgment on the Employee Center</li>
<li class="li">Control name and control description get cleared when linked to the control objective, even when the Inherit from control objective option is unchecked</li>
<li class="li">Broken images on knowledge articles created from policies for the users who do not have access to the policy</li>
<li class="li">Localisation issues on the dashboard</li>
<li class="li">Most non-compliant entities report on the Authority document overview page that it is not loading data (Workspace)</li>
<li class="li">Auto-navigation to the Overview tab on a policy after actions on the policy text tab (Workspace)</li>
<li class="li">Most non-compliant entities report on the Authority document overview page that it is not loading data (Workspace)</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 19.1.1 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: Security fixes</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Policy exception date validations</li>
<li class="li">Policy exception should be closed after valid to date</li>
<li class="li">When connecting a policy to cloud document, fixed folder location validations</li>
<li class="li">Control attestation should be visible to the compliance user before it is submitted</li>
<li class="li">Issue should be created when an indicator task is failed</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.2 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Support for the Cyber Risk Institute (CRI) accelerator. Ability to map CRI assessment questions to control objectives. Perform CRI assessments on entities and create controls based on assessment responses.
Evaluate the control compliance status based on the assessment response.</li>
<li class="li">Changed:<ul class="ul">
<li class="li">When authoring policies, enable users to collaborate on policy text by connecting Google documents to the policy.</li>
<li class="li">When authoring policies, enable collaboration on SharePoint.</li>
<li class="li">Migrated workflows to flow designer.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Attestation is not getting canceled when control is moved to a draft or retired state.</li>
<li class="li">When the attestation template is updated on the control objective, the attestation on the associated control should be updated.</li>
<li class="li">Users with compliance admin roles should be able to create attestation templates. Included attestation creator role in the compliance admin role.</li>
<li class="li">Incorrect entity name displayed on control attestations.</li>
<li class="li">When a policy exception is canceled, associated task SLAs should be canceled.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.1.4 - June 2024</dt>
<dd class="dd">New: Migrated classic dashboards to the Analytics workspace.</dd>
<dt class="dt dlterm">Version 18.0.2 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Managing documents on Microsoft OneDrive.</li>
<li class="li">Policy authoring on Google Drive.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Dynamic approvals for policies.</li>
<li class="li">Parallel processing for indicators to reduce overall run time.</li>
</ul></li>
<li class="li">Fixed: <ul class="ul">
<li class="li">The duplicate Add button is displayed while configuring new relationships for control objectives.</li>
<li class="li">Standard control is not retired when an entity is added to an entity type associated with a common control if the control is active.</li>
<li class="li">Document redlining does not grant access to cloud documents.</li>
<li class="li">Controls do not automatically copy the supplemental guidance from control objective to the associated controls.</li>
<li class="li">Active indicator tasks should be cancelled when the indicator is retired.</li>
<li class="li">Indicators become active even when indicator templates are inactive.</li>
<li class="li">When a retired control moved back to draft, an indicator is not generated even if indicator template is already active.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.1 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: Ability to see knowledge articles on employee center.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">New Button is not coming up in the downstream controls related list on entities</li>
<li class="li">Confidential records are listed on service portal for users who created them but don't have access.</li>
<li class="li">When policy is deleted, control objectives are made inactive.</li>
<li class="li">Data retention policies for attestations.</li>
<li class="li">Users with business user and business user lite role are not able to read authority documents and citations.</li>
<li class="li">Not able to extend exception for already granted exceptions.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 16.0.3 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Ability to create Common controls and associate Reliant entities.</li>
<li class="li">Ability to associate multiple Policies/Authority Documents/Control objectives/Controls to one issue and vice-versa.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Support for Localization</li>
<li class="li">Access controls for viewing reports</li>
<li class="li">Support for Accessibility standards</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Business users and lite users are able to update the approval group and approver for Policy Exception.</li>
<li class="li">Indicators do not get re-activated on activating Controls.</li>
<li class="li">The control status is not changing to compliant when the indicator result is passed.</li>
<li class="li">Policy exception creation does not populate related fields automatically.</li>
<li class="li">Error handling for missing Approval rule when "Request additional approval" on Policy exception with source as Policy.</li>
<li class="li">On Authority Document, the error message 'Valid To date cannot be in the past' that is always shown, even when the field is not filled in.</li>
<li class="li">Lite users are not able to request an extension of Policy exception from the Risk Portal.</li>
<li class="li">When creating a Control from Control Objective form, Control is created without Entity.</li>
<li class="li">When the policy exception requester and the impacted control owner are the same, then don't send approval to the control owner but send approvals only to the requester's manager.</li>
<li class="li">On Service Portal, the Policy Acknowledgement widget displays the date in the incorrect format.</li>
<li class="li">Access controls for viewing reports.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 15.0.3 - December 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Migrating the policy exception table causes the application installation to take a long time. Added a column to store Impacted controls during migration instead of changing existing column type.</li>
<li class="li">Reduction in installation size of the application.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 15.0.1 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Perform Advanced Risk Assessments on Policy Exceptions.</li>
<li class="li">Categorize Compliance Objects like Policies, Authority Documents, Control Objectives, Citations, Controls etc.. based on Functional Domain like IT Compliance and Risk, Privacy etc..</li>
<li class="li">Compliance Manager/Compliance Analyst should be able to reuse existing Evidences collected on other GRC objects.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Role hierarchy changes : GRC Reader role will not be part of Business User role. Changed all the ACL's, Modules etc.. accordingly.</li>
<li class="li">Added Expired substate for Closed Policy Exceptions to indicate Policy Exceotion is Approved and Valid to date is crossed.</li>
<li class="li">Reason code can be modified after Policy Exception is Approved.</li>
<li class="li">Policy Exceptions submitted from Service Portal or Employee Service Center should go through Verification Approvals when Verification Rule is configured.</li>
<li class="li">Requester should be able to extend Policy Exception more than once based on a configuration property.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Localization issues</li>
<li class="li">Incorrect due date on Policy Acknowledgements</li>
<li class="li">Manually Retired controls are moved to Draft state when Policy is published.</li>
<li class="li">States in which Controls is considered to be Active.</li>
<li class="li">On Impacted Controls for Policy Exceptions : Add/Add all buttons are not coming up</li>
<li class="li">On Controls, Open Issues is not updated when a new issue is created.</li>
<li class="li">Policy Exception is created even though Valid from and Valid to dates are same.</li>
<li class="li">GRC Business user is able to move the policy exception to analyze state even though verification approvals are configured.</li>
<li class="li">Description of auto created Policy exception created from PACE exception is truncated</li>
<li class="li">Retire button should not be present on the KB article related to Policy.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.2.0 - May 2022</dt>
<dd class="dd">Fixed: The issue in the Policy Exception form where "Add all" button sometimes adds duplicate controls.</dd>
<dt class="dt dlterm">Version 14.1.3 - March 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Generic Integration Framework to map any objects to control objectives and generate controls based on the configuration.</li>
<li class="li">Security changes</li>
<li class="li">Users will be able to create Issues, Exceptions, Acknowledge Policies, etc. from Employee Service Center.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Allow multiple controls for the same combination of Entity and Control Objective.</li>
<li class="li">Policy Exception changes: Add impacted controls from different control objectives.</li>
<li class="li">Scripted APIs to create/update Policy Exceptions.</li>
<li class="li">Security changes</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Policy Exception substate becomes invalid on ""Request Extension"".</li>
<li class="li">Activating a Policy creates controls for control objectives which have the ""Create Controls automatically"" flag set to false.</li>
<li class="li">Policy Exception Add Impacted Controls breaks with Request too large.</li>
<li class="li">Date format issues when creating policy acknowledgments.</li>
<li class="li">When attestations are grouped, the field 'Taken on' is not populated on child attestations.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 13.1.1 - November 2021</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-policy-compliance-mgmt__ul_ljz_nn4_4rb">
<li class="li">New:<ul class="ul" id="store-grc-rn-policy-compliance-mgmt__ul_arr_4n4_4rb">
<li class="li">Added field to capture Supplemental Guidance on Citations.</li>
<li class="li">Users should not edit the Citations imported from GRI/SASB content packs. Added logic to make all fields on Citation form read only when source is GRI or SASB.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 13.0.3 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-policy-compliance-mgmt__ul_np5_jnp_wqb">
<li class="li">New:<ul class="ul" id="store-grc-rn-policy-compliance-mgmt__ul_x11_lnp_wqb">
<li class="li">Added support for Workspaces</li>
<li class="li">Added a new feature where you cannot reactivate controls if the controls were retired manually. This feature is applicable even if the related entity, entity type or control objective is reactivated.</li>
</ul></li>
<li class="li">Changed: Control generation end to end flow</li>
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-policy-compliance-mgmt__ul_xpg_mnp_wqb">
<li class="li">Attestation shows an entity name but does not change after entity name is changed</li>
<li class="li">On Issues, Planned end date is not correctly populated when planned start date is changed</li>
<li class="li">Policy exception is not approved when Policy is not associated</li>
<li class="li">Policy Review workflow updates the Policy back to the Review/Draft state before the 'Valid to' date</li>
<li class="li">When a Retired control is moved 'Back to Draft' and saved, it is getting Retired again</li>
<li class="li">Control owner field not dependent on owning group field</li>
<li class="li">Policy Acknowledgement exceptions - date fields issues on Safari browser</li>
<li class="li">Policy Acknowledgement performance issues</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 12.0.4 - June 2021</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-policy-compliance-mgmt__ul_myg_gby_54b">
<li class="li">Changed:<ul class="ul" id="store-grc-rn-policy-compliance-mgmt__ul_ybm_3by_54b">
<li class="li">Modified Policy Acknowledgement Submit/Cancel transactions to background jobs to handle performance issues.</li>
<li class="li">Modified the flow to add users to Policy Acknowledgement Audience.</li>
</ul></li>
<li class="li">Fixed: Security issues</li>
</ul></dd>
<dt class="dt dlterm">Version 12.0.1 - March 2021</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-policy-compliance-mgmt__ul_ofl_z4r_5pb">
<li class="li">New: Support for GRC Workspaces</li>
<li class="li">Changed: Updates to Policy Acknowledgements</li>
<li class="li">Fixed: Policy exception Upgrade script issues, Item Generation issues.</li>
</ul></dd>
<dt class="dt dlterm">Version 11.1.0 - November 2020</dt>
<dd class="dd">Fixed: Policy Exceptions upgrade scenarios</dd>
<dt class="dt dlterm">Version 11.0.2 - October 2020</dt>
<dd class="dd">New: Knowledge Base (KB) article versioning (requires Quebec platform)</dd>
<dt class="dt dlterm">Version 10.1.2 - June 2020</dt>
<dd class="dd">New: Improved policy exception workflow with tight integration to Vulnerability Response to seamlessly execute an exception within that application.</dd>
<dt class="dt dlterm">Version 10.0.0 - March 2020</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Additional <span class="ph">Automated Test Framework</span> quick start tests were added</li>
<li class="li">Fixed: Minor bugs</li>
</ul></dd>
<dt class="dt dlterm">Version 9.0.4 - November 2019</dt>
<dd class="dd">This application was updated in New York. See the section Supporting Links & Docs for release notes and product documentation.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-mgmt.html\"><body id=\"store-grc-rn-policy-compliance-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-policy-compliance-mgmt\" aria-labelledby=\"title_store-grc-rn-policy-compliance-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-policy-compliance-mgmt\"><span class=\"ph\">GRC</span>: <span class=\"ph\">Policy and Compliance Management</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Policy and Compliance Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-grc-rn-policy-compliance-mgmt__section_krr_nx4_kfb\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-policy-compliance-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-grc-rn-policy-compliance-mgmt__section_lrr_nx4_kfb\"><h2 id=\"d447153e65\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 21.0.2 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Policy exception extension approval using GRC Approval Configurator.</li>\n <li class=\"li\">Policy exception approval using GRC Approval Configurator.</li>\n <li class=\"li\">Feature roles supported on Policy and Compliance Management tables.</li>\n <li class=\"li\">Automated application of entity based access on newly created objects for tables where entity based access is already enabled (available from the Yokohama platform onwards).</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Updated control attestation to support the replacement of multi-select field 'Assessment template categories' with a single select field 'Purpose' on Smart Assessment templates.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Updated the reference qualifier for the Approver field on the Policy table to accommodate lite operators during the approval process.</li>\n <li class=\"li\">Resolved cross-scope issues in the functional domain scheduled job.</li>\n <li class=\"li\">Fixed issue where the GRC Business User Lite role was unable to open the request extension popup.</li>\n <li class=\"li\">Fixed localization issues.</li>\n <li class=\"li\">Resolved issue where Compliance Manager, GRC Business User, and GRC Business User Lite roles could not update the Description field on a Policy Exception.</li>\n <li class=\"li\">Fixed Query Range ACL error on the Control Objective overview page.</li>\n <li class=\"li\">Fixed Accessibility issues.</li>\n <li class=\"li\">Resolved issue where control records were not properly updated when a Smart Assessment Control Attestation was cancelled.</li>\n <li class=\"li\">Fixed validation issue with the Valid to field on the Policy form.</li>\n <li class=\"li\">Resolved issue where users were unable to Return to Draft controls in the Monitor state if they lacked access to all entities.</li>\n <li class=\"li\">Corrected the activity log to show the last approver's name in the Approved by comment instead of the first approver for a policy record.</li>\n <li class=\"li\">Fixed issue in GRC where the Group Issue By functionality did not create new parent issues or reactivate previously deactivated ones.</li>\n <li class=\"li\">Resolved issue where the Request Approval button for Policy Exceptions in the New state was unresponsive for GRC Business User Lite.</li>\n <li class=\"li\">Fixed KB link issue in Policy Acknowledgement through Employee Center where the KB could not be found despite being published.</li>\n <li class=\"li\">Resolved error message invalid value on the update when rejecting a policy exception.</li>\n <li class=\"li\">Fixed issue where indicators of type Basic did not function as expected when domain separation was enabled.</li>\n <li class=\"li\">Corrected default value application for the Sample Size column on the Indicator table.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.2.0 - June 2025</dt>\n <dd class=\"dd\" id=\"store-grc-rn-policy-compliance-mgmt__latest-policy-compliance\">New: Added query-range ACLs for policy exception and policy related tables.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.1.3 - May 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Entity based access enabled for Controls, Attestations, Policy exception to control (Yokohama Patch 2+)</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Security attributes introduced to replace scripts in applicable ACLs</li>\n <li class=\"li\">Supporting changes for Knowledge management workflow to flow migration on Governance, Risk, and Compliance knowledge base and on publish and retire flows for KB article for a policy</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Policy record gets stuck in an irrecoverable "Awaiting approval" State when the last approval is granted at or after the first acknowledgment date</li>\n <li class=\"li\">Policy Exception records are closing automatically before valid to-date</li>\n <li class=\"li\">Smart Attestations are not generating for controls</li>\n <li class=\"li\">Accessibility and reflow issues on Authority Document and Citations Overview and Sidebar</li>\n <li class=\"li\">ACL bypass via the 'Request Extension' Service Portal Widget</li>\n <li class=\"li\">Policy review flow to be run as Compliance Admin instead of System</li>\n <li class=\"li\">Missing report view ACLs for tables</li>\n <li class=\"li\">ACL Bypass via "questionnaire_view" UI Macro</li>\n <li class=\"li\">Non-admin users are unable to publish the policy because the 'Request Approval' button is not functioning.</li>\n <li class=\"li\">The field "valid to" date is showing the wrong message on the Policy form</li>\n <li class=\"li\">On clicking the Import Policy Text UI action - Images do not render and there are misalignments (Xanadu Patch 7, Yokohama Patch 1)</li>\n <li class=\"li\">The details field is missing in the Attestation designer after Xanadu Upgrade ( Xanadu Patch 8, Yokohama Patch 2)</li>\n <li class=\"li\">Re-publishing the Policy is showing empty "Revised by" in Policy and Compliance (Xanadu Patch 7, Yokohama Patch 1)</li>\n </ul>\n </li>\n <li class=\"li\">Removed: The sys_db_object payload files shipped which were overwriting customizations on sn_compliance_control sys_db_object entry</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.4 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Compliance score rollup on entity hierarchy</li>\n <li class=\"li\">Performance improvements in Compliance scoring</li>\n <li class=\"li\">Enable or disable redlining document text sync by default through a property</li>\n <li class=\"li\">Trigger control attestations based on the created or updated date of the last completed attestation</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Attestation frequency introduced on control</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Policy approval showing the system user as the user who approved the record in the activity stream</li>\n <li class=\"li\">Description of Policy exception record's Overview tab in Workspace shows the details from the "Justification" field</li>\n <li class=\"li\">Accept and Reject buttons do not appear in policy acknowledgment on the Employee Center</li>\n <li class=\"li\">Control name and control description get cleared when linked to the control objective, even when the Inherit from control objective option is unchecked</li>\n <li class=\"li\">Broken images on knowledge articles created from policies for the users who do not have access to the policy</li>\n <li class=\"li\">Localisation issues on the dashboard</li>\n <li class=\"li\">Most non-compliant entities report on the Authority document overview page that it is not loading data (Workspace)</li>\n <li class=\"li\">Auto-navigation to the Overview tab on a policy after actions on the policy text tab (Workspace)</li>\n <li class=\"li\">Most non-compliant entities report on the Authority document overview page that it is not loading data (Workspace)</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.1 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: Security fixes</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Policy exception date validations</li>\n <li class=\"li\">Policy exception should be closed after valid to date</li>\n <li class=\"li\">When connecting a policy to cloud document, fixed folder location validations</li>\n <li class=\"li\">Control attestation should be visible to the compliance user before it is submitted</li>\n <li class=\"li\">Issue should be created when an indicator task is failed</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.2 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Support for the Cyber Risk Institute (CRI) accelerator. Ability to map CRI assessment questions to control objectives. Perform CRI assessments on entities and create controls based on assessment responses.\n Evaluate the control compliance status based on the assessment response.</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">When authoring policies, enable users to collaborate on policy text by connecting Google documents to the policy.</li>\n <li class=\"li\">When authoring policies, enable collaboration on SharePoint.</li>\n <li class=\"li\">Migrated workflows to flow designer.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Attestation is not getting canceled when control is moved to a draft or retired state.</li>\n <li class=\"li\">When the attestation template is updated on the control objective, the attestation on the associated control should be updated.</li>\n <li class=\"li\">Users with compliance admin roles should be able to create attestation templates. Included attestation creator role in the compliance admin role.</li>\n <li class=\"li\">Incorrect entity name displayed on control attestations.</li>\n <li class=\"li\">When a policy exception is canceled, associated task SLAs should be canceled.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.4 - June 2024</dt>\n <dd class=\"dd\">New: Migrated classic dashboards to the Analytics workspace.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.2 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Managing documents on Microsoft OneDrive.</li>\n <li class=\"li\">Policy authoring on Google Drive.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Dynamic approvals for policies.</li>\n <li class=\"li\">Parallel processing for indicators to reduce overall run time.</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">The duplicate Add button is displayed while configuring new relationships for control objectives.</li>\n <li class=\"li\">Standard control is not retired when an entity is added to an entity type associated with a common control if the control is active.</li>\n <li class=\"li\">Document redlining does not grant access to cloud documents.</li>\n <li class=\"li\">Controls do not automatically copy the supplemental guidance from control objective to the associated controls.</li>\n <li class=\"li\">Active indicator tasks should be cancelled when the indicator is retired.</li>\n <li class=\"li\">Indicators become active even when indicator templates are inactive.</li>\n <li class=\"li\">When a retired control moved back to draft, an indicator is not generated even if indicator template is already active.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.1 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: Ability to see knowledge articles on employee center.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">New Button is not coming up in the downstream controls related list on entities</li>\n <li class=\"li\">Confidential records are listed on service portal for users who created them but don't have access.</li>\n <li class=\"li\">When policy is deleted, control objectives are made inactive.</li>\n <li class=\"li\">Data retention policies for attestations.</li>\n <li class=\"li\">Users with business user and business user lite role are not able to read authority documents and citations.</li>\n <li class=\"li\">Not able to extend exception for already granted exceptions.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.3 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Ability to create Common controls and associate Reliant entities.</li>\n <li class=\"li\">Ability to associate multiple Policies/Authority Documents/Control objectives/Controls to one issue and vice-versa.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Support for Localization</li>\n <li class=\"li\">Access controls for viewing reports</li>\n <li class=\"li\">Support for Accessibility standards</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Business users and lite users are able to update the approval group and approver for Policy Exception.</li>\n <li class=\"li\">Indicators do not get re-activated on activating Controls.</li>\n <li class=\"li\">The control status is not changing to compliant when the indicator result is passed.</li>\n <li class=\"li\">Policy exception creation does not populate related fields automatically.</li>\n <li class=\"li\">Error handling for missing Approval rule when "Request additional approval" on Policy exception with source as Policy.</li>\n <li class=\"li\">On Authority Document, the error message 'Valid To date cannot be in the past' that is always shown, even when the field is not filled in.</li>\n <li class=\"li\">Lite users are not able to request an extension of Policy exception from the Risk Portal.</li>\n <li class=\"li\">When creating a Control from Control Objective form, Control is created without Entity.</li>\n <li class=\"li\">When the policy exception requester and the impacted control owner are the same, then don't send approval to the control owner but send approvals only to the requester's manager.</li>\n <li class=\"li\">On Service Portal, the Policy Acknowledgement widget displays the date in the incorrect format.</li>\n <li class=\"li\">Access controls for viewing reports.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.3 - December 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Migrating the policy exception table causes the application installation to take a long time. Added a column to store Impacted controls during migration instead of changing existing column type.</li>\n <li class=\"li\">Reduction in installation size of the application.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.1 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Perform Advanced Risk Assessments on Policy Exceptions.</li>\n <li class=\"li\">Categorize Compliance Objects like Policies, Authority Documents, Control Objectives, Citations, Controls etc.. based on Functional Domain like IT Compliance and Risk, Privacy etc..</li>\n <li class=\"li\">Compliance Manager/Compliance Analyst should be able to reuse existing Evidences collected on other GRC objects.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Role hierarchy changes : GRC Reader role will not be part of Business User role. Changed all the ACL's, Modules etc.. accordingly.</li>\n <li class=\"li\">Added Expired substate for Closed Policy Exceptions to indicate Policy Exceotion is Approved and Valid to date is crossed.</li>\n <li class=\"li\">Reason code can be modified after Policy Exception is Approved.</li>\n <li class=\"li\">Policy Exceptions submitted from Service Portal or Employee Service Center should go through Verification Approvals when Verification Rule is configured.</li>\n <li class=\"li\">Requester should be able to extend Policy Exception more than once based on a configuration property.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Localization issues</li>\n <li class=\"li\">Incorrect due date on Policy Acknowledgements</li>\n <li class=\"li\">Manually Retired controls are moved to Draft state when Policy is published.</li>\n <li class=\"li\">States in which Controls is considered to be Active.</li>\n <li class=\"li\">On Impacted Controls for Policy Exceptions : Add/Add all buttons are not coming up</li>\n <li class=\"li\">On Controls, Open Issues is not updated when a new issue is created.</li>\n <li class=\"li\">Policy Exception is created even though Valid from and Valid to dates are same.</li>\n <li class=\"li\">GRC Business user is able to move the policy exception to analyze state even though verification approvals are configured.</li>\n <li class=\"li\">Description of auto created Policy exception created from PACE exception is truncated</li>\n <li class=\"li\">Retire button should not be present on the KB article related to Policy.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.2.0 - May 2022</dt>\n <dd class=\"dd\">Fixed: The issue in the Policy Exception form where "Add all" button sometimes adds duplicate controls.</dd>\n \n \n <dt class=\"dt dlterm\">Version 14.1.3 - March 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Generic Integration Framework to map any objects to control objectives and generate controls based on the configuration.</li>\n <li class=\"li\">Security changes</li>\n <li class=\"li\">Users will be able to create Issues, Exceptions, Acknowledge Policies, etc. from Employee Service Center.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Allow multiple controls for the same combination of Entity and Control Objective.</li>\n <li class=\"li\">Policy Exception changes: Add impacted controls from different control objectives.</li>\n <li class=\"li\">Scripted APIs to create/update Policy Exceptions.</li>\n <li class=\"li\">Security changes</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Policy Exception substate becomes invalid on ""Request Extension"".</li>\n <li class=\"li\">Activating a Policy creates controls for control objectives which have the ""Create Controls automatically"" flag set to false.</li>\n <li class=\"li\">Policy Exception Add Impacted Controls breaks with Request too large.</li>\n <li class=\"li\">Date format issues when creating policy acknowledgments.</li>\n <li class=\"li\">When attestations are grouped, the field 'Taken on' is not populated on child attestations.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 13.1.1 - November 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-policy-compliance-mgmt__ul_ljz_nn4_4rb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-policy-compliance-mgmt__ul_arr_4n4_4rb\">\n <li class=\"li\">Added field to capture Supplemental Guidance on Citations.</li>\n <li class=\"li\">Users should not edit the Citations imported from GRI/SASB content packs. Added logic to make all fields on Citation form read only when source is GRI or SASB.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.3 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-policy-compliance-mgmt__ul_np5_jnp_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-policy-compliance-mgmt__ul_x11_lnp_wqb\">\n <li class=\"li\">Added support for Workspaces</li>\n <li class=\"li\">Added a new feature where you cannot reactivate controls if the controls were retired manually. This feature is applicable even if the related entity, entity type or control objective is reactivated.</li>\n </ul></li>\n <li class=\"li\">Changed: Control generation end to end flow</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-policy-compliance-mgmt__ul_xpg_mnp_wqb\">\n <li class=\"li\">Attestation shows an entity name but does not change after entity name is changed</li>\n <li class=\"li\">On Issues, Planned end date is not correctly populated when planned start date is changed</li>\n <li class=\"li\">Policy exception is not approved when Policy is not associated</li>\n <li class=\"li\">Policy Review workflow updates the Policy back to the Review/Draft state before the 'Valid to' date</li>\n <li class=\"li\">When a Retired control is moved 'Back to Draft' and saved, it is getting Retired again</li>\n <li class=\"li\">Control owner field not dependent on owning group field</li>\n <li class=\"li\">Policy Acknowledgement exceptions - date fields issues on Safari browser</li>\n <li class=\"li\">Policy Acknowledgement performance issues</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.4 - June 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-policy-compliance-mgmt__ul_myg_gby_54b\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-grc-rn-policy-compliance-mgmt__ul_ybm_3by_54b\">\n <li class=\"li\">Modified Policy Acknowledgement Submit/Cancel transactions to background jobs to handle performance issues.</li>\n <li class=\"li\">Modified the flow to add users to Policy Acknowledgement Audience.</li>\n </ul></li>\n <li class=\"li\">Fixed: Security issues</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.1 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-policy-compliance-mgmt__ul_ofl_z4r_5pb\">\n <li class=\"li\">New: Support for GRC Workspaces</li>\n <li class=\"li\">Changed: Updates to Policy Acknowledgements</li>\n <li class=\"li\">Fixed: Policy exception Upgrade script issues, Item Generation issues.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 11.1.0 - November 2020</dt>\n <dd class=\"dd\">Fixed: Policy Exceptions upgrade scenarios</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.2 - October 2020</dt>\n <dd class=\"dd\">New: Knowledge Base (KB) article versioning (requires Quebec platform)</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.1.2 - June 2020</dt>\n <dd class=\"dd\">New: Improved policy exception workflow with tight integration to Vulnerability Response to seamlessly execute an exception within that application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.0 - March 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Additional <span class=\"ph\">Automated Test Framework</span> quick start tests were added</li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.4 - November 2019</dt>\n <dd class=\"dd\">This application was updated in New York. See the section Supporting Links & Docs for release notes and product documentation.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # GRC: Policy and Compliance Management release notes
Version history for the GRC: Policy and Compliance Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.2 - August 2025
* New:
+ Policy exception extension approval using GRC Approval Configurator.
+ Policy exception approval using GRC Approval Configurator.
+ Feature roles supported on Policy and Compliance Management tables.
+ Automated application of entity based access on newly created objects for tables where entity based access is already enabled (available from the Yokohama platform onwards).
* Changed: Updated control attestation to support the replacement of multi-select field 'Assessment template categories' with a single select field 'Purpose' on Smart Assessment templates.
* Fixed:
+ Updated the reference qualifier for the Approver field on the Policy table to accommodate lite operators during the approval process.
+ Resolved cross-scope issues in the functional domain scheduled job.
+ Fixed issue where the GRC Business User Lite role was unable to open the request extension popup.
+ Fixed localization issues.
+ Resolved issue where Compliance Manager, GRC Business User, and GRC Business User Lite roles could not update the Description field on a Policy Exception.
+ Fixed Query Range ACL error on the Control Objective overview page.
+ Fixed Accessibility issues.
+ Resolved issue where control records were not properly updated when a Smart Assessment Control Attestation was cancelled.
+ Fixed validation issue with the Valid to field on the Policy form.
+ Resolved issue where users were unable to Return to Draft controls in the Monitor state if they lacked access to all entities.
+ Corrected the activity log to show the last approver's name in the Approved by comment instead of the first approver for a policy record.
+ Fixed issue in GRC where the Group Issue By functionality did not create new parent issues or reactivate previously deactivated ones.
+ Resolved issue where the Request Approval button for Policy Exceptions in the New state was unresponsive for GRC Business User Lite.
+ Fixed KB link issue in Policy Acknowledgement through Employee Center where the KB could not be found despite being published.
+ Resolved error message invalid value on the update when rejecting a policy exception.
+ Fixed issue where indicators of type Basic did not function as expected when domain separation was enabled.
+ Corrected default value application for the Sample Size column on the Indicator table.
#### Version 20.2.0 - June 2025
New: Added query-range ACLs for policy exception and policy related tables.
#### Version 20.1.3 - May 2025
* New: Entity based access enabled for Controls, Attestations, Policy exception to control (Yokohama Patch 2+)
* Changed:
+ Security attributes introduced to replace scripts in applicable ACLs
+ Supporting changes for Knowledge management workflow to flow migration on Governance, Risk, and Compliance knowledge base and on publish and retire flows for KB article for a policy
* Fixed:
+ Policy record gets stuck in an irrecoverable "Awaiting approval" State when the last approval is granted at or after the first acknowledgment date
+ Policy Exception records are closing automatically before valid to-date
+ Smart Attestations are not generating for controls
+ Accessibility and reflow issues on Authority Document and Citations Overview and Sidebar
+ ACL bypass via the 'Request Extension' Service Portal Widget
+ Policy review flow to be run as Compliance Admin instead of System
+ Missing report view ACLs for tables
+ ACL Bypass via "questionnaire\_view" UI Macro
+ Non-admin users are unable to publish the policy because the 'Request Approval' button is not functioning.
+ The field "valid to" date is showing the wrong message on the Policy form
+ On clicking the Import Policy Text UI action - Images do not render and there are misalignments (Xanadu Patch 7, Yokohama Patch 1)
+ The details field is missing in the Attestation designer after Xanadu Upgrade ( Xanadu Patch 8, Yokohama Patch 2)
+ Re-publishing the Policy is showing empty "Revised by" in Policy and Compliance (Xanadu Patch 7, Yokohama Patch 1)
* Removed: The sys\_db\_object payload files shipped which were overwriting customizations on sn\_compliance\_control sys\_db\_object entry
#### Version 20.0.4 - February 2025
* New:
+ Compliance score rollup on entity hierarchy
+ Performance improvements in Compliance scoring
+ Enable or disable redlining document text sync by default through a property
+ Trigger control attestations based on the created or updated date of the last completed attestation
* Changed: Attestation frequency introduced on control
* Fixed:
+ Policy approval showing the system user as the user who approved the record in the activity stream
+ Description of Policy exception record's Overview tab in Workspace shows the details from the "Justification" field
+ Accept and Reject buttons do not appear in policy acknowledgment on the Employee Center
+ Control name and control description get cleared when linked to the control objective, even when the Inherit from control objective option is unchecked
+ Broken images on knowledge articles created from policies for the users who do not have access to the policy
+ Localisation issues on the dashboard
+ Most non-compliant entities report on the Authority document overview page that it is not loading data (Workspace)
+ Auto-navigation to the Overview tab on a policy after actions on the policy text tab (Workspace)
+ Most non-compliant entities report on the Authority document overview page that it is not loading data (Workspace)
#### Version 19.1.1 - November 2024
* Changed: Security fixes
* Fixed:
+ Policy exception date validations
+ Policy exception should be closed after valid to date
+ When connecting a policy to cloud document, fixed folder location validations
+ Control attestation should be visible to the compliance user before it is submitted
+ Issue should be created when an indicator task is failed
#### Version 19.0.2 - August 2024
* New: Support for the Cyber Risk Institute (CRI) accelerator. Ability to map CRI assessment questions to control objectives. Perform CRI assessments on entities and create controls based on assessment responses.
Evaluate the control compliance status based on the assessment response.
* Changed:
+ When authoring policies, enable users to collaborate on policy text by connecting Google documents to the policy.
+ When authoring policies, enable collaboration on SharePoint.
+ Migrated workflows to flow designer.
* Fixed:
+ Attestation is not getting canceled when control is moved to a draft or retired state.
+ When the attestation template is updated on the control objective, the attestation on the associated control should be updated.
+ Users with compliance admin roles should be able to create attestation templates. Included attestation creator role in the compliance admin role.
+ Incorrect entity name displayed on control attestations.
+ When a policy exception is canceled, associated task SLAs should be canceled.
#### Version 18.1.4 - June 2024
New: Migrated classic dashboards to the Analytics workspace.
#### Version 18.0.2 - February 2024
* New:
+ Managing documents on Microsoft OneDrive.
+ Policy authoring on Google Drive.
* Changed:
+ Dynamic approvals for policies.
+ Parallel processing for indicators to reduce overall run time.
* Fixed:
+ The duplicate Add button is displayed while configuring new relationships for control objectives.
+ Standard control is not retired when an entity is added to an entity type associated with a common control if the control is active.
+ Document redlining does not grant access to cloud documents.
+ Controls do not automatically copy the supplemental guidance from control objective to the associated controls.
+ Active indicator tasks should be cancelled when the indicator is retired.
+ Indicators become active even when indicator templates are inactive.
+ When a retired control moved back to draft, an indicator is not generated even if indicator template is already active.
#### Version 17.0.1 - August 2023
* Changed: Ability to see knowledge articles on employee center.
* Fixed:
+ New Button is not coming up in the downstream controls related list on entities
+ Confidential records are listed on service portal for users who created them but don't have access.
+ When policy is deleted, control objectives are made inactive.
+ Data retention policies for attestations.
+ Users with business user and business user lite role are not able to read authority documents and citations.
+ Not able to extend exception for already granted exceptions.
#### Version 16.0.3 - February 2023
* New:
+ Ability to create Common controls and associate Reliant entities.
+ Ability to associate multiple Policies/Authority Documents/Control objectives/Controls to one issue and vice-versa.
* Changed:
+ Support for Localization
+ Access controls for viewing reports
+ Support for Accessibility standards
* Fixed:
+ Business users and lite users are able to update the approval group and approver for Policy Exception.
+ Indicators do not get re-activated on activating Controls.
+ The control status is not changing to compliant when the indicator result is passed.
+ Policy exception creation does not populate related fields automatically.
+ Error handling for missing Approval rule when "Request additional approval" on Policy exception with source as Policy.
+ On Authority Document, the error message 'Valid To date cannot be in the past' that is always shown, even when the field is not filled in.
+ Lite users are not able to request an extension of Policy exception from the Risk Portal.
+ When creating a Control from Control Objective form, Control is created without Entity.
+ When the policy exception requester and the impacted control owner are the same, then don't send approval to the control owner but send approvals only to the requester's manager.
+ On Service Portal, the Policy Acknowledgement widget displays the date in the incorrect format.
+ Access controls for viewing reports.
#### Version 15.0.3 - December 2022
* Fixed:
+ Migrating the policy exception table causes the application installation to take a long time. Added a column to store Impacted controls during migration instead of changing existing column type.
+ Reduction in installation size of the application.
#### Version 15.0.1 - August 2022
* New:
+ Perform Advanced Risk Assessments on Policy Exceptions.
+ Categorize Compliance Objects like Policies, Authority Documents, Control Objectives, Citations, Controls etc.. based on Functional Domain like IT Compliance and Risk, Privacy etc..
+ Compliance Manager/Compliance Analyst should be able to reuse existing Evidences collected on other GRC objects.
* Changed:
+ Role hierarchy changes : GRC Reader role will not be part of Business User role. Changed all the ACL's, Modules etc.. accordingly.
+ Added Expired substate for Closed Policy Exceptions to indicate Policy Exceotion is Approved and Valid to date is crossed.
+ Reason code can be modified after Policy Exception is Approved.
+ Policy Exceptions submitted from Service Portal or Employee Service Center should go through Verification Approvals when Verification Rule is configured.
+ Requester should be able to extend Policy Exception more than once based on a configuration property.
* Fixed:
+ Localization issues
+ Incorrect due date on Policy Acknowledgements
+ Manually Retired controls are moved to Draft state when Policy is published.
+ States in which Controls is considered to be Active.
+ On Impacted Controls for Policy Exceptions : Add/Add all buttons are not coming up
+ On Controls, Open Issues is not updated when a new issue is created.
+ Policy Exception is created even though Valid from and Valid to dates are same.
+ GRC Business user is able to move the policy exception to analyze state even though verification approvals are configured.
+ Description of auto created Policy exception created from PACE exception is truncated
+ Retire button should not be present on the KB article related to Policy.
#### Version 14.2.0 - May 2022
Fixed: The issue in the Policy Exception form where "Add all" button sometimes adds duplicate controls.
#### Version 14.1.3 - March 2022
* New:
+ Generic Integration Framework to map any objects to control objectives and generate controls based on the configuration.
+ Security changes
+ Users will be able to create Issues, Exceptions, Acknowledge Policies, etc. from Employee Service Center.
* Changed:
+ Allow multiple controls for the same combination of Entity and Control Objective.
+ Policy Exception changes: Add impacted controls from different control objectives.
+ Scripted APIs to create/update Policy Exceptions.
+ Security changes
* Fixed:
+ Policy Exception substate becomes invalid on ""Request Extension"".
+ Activating a Policy creates controls for control objectives which have the ""Create Controls automatically"" flag set to false.
+ Policy Exception Add Impacted Controls breaks with Request too large.
+ Date format issues when creating policy acknowledgments.
+ When attestations are grouped, the field 'Taken on' is not populated on child attestations.
#### Version 13.1.1 - November 2021
* New:
+ Added field to capture Supplemental Guidance on Citations.
+ Users should not edit the Citations imported from GRI/SASB content packs. Added logic to make all fields on Citation form read only when source is GRI or SASB.
#### Version 13.0.3 - September 2021
* New:
+ Added support for Workspaces
+ Added a new feature where you cannot reactivate controls if the controls were retired manually. This feature is applicable even if the related entity, entity type or control objective is reactivated.
* Changed: Control generation end to end flow
* Fixed:
+ Attestation shows an entity name but does not change after entity name is changed
+ On Issues, Planned end date is not correctly populated when planned start date is changed
+ Policy exception is not approved when Policy is not associated
+ Policy Review workflow updates the Policy back to the Review/Draft state before the 'Valid to' date
+ When a Retired control is moved 'Back to Draft' and saved, it is getting Retired again
+ Control owner field not dependent on owning group field
+ Policy Acknowledgement exceptions - date fields issues on Safari browser
+ Policy Acknowledgement performance issues
#### Version 12.0.4 - June 2021
* Changed:
+ Modified Policy Acknowledgement Submit/Cancel transactions to background jobs to handle performance issues.
+ Modified the flow to add users to Policy Acknowledgement Audience.
* Fixed: Security issues
#### Version 12.0.1 - March 2021
* New: Support for GRC Workspaces
* Changed: Updates to Policy Acknowledgements
* Fixed: Policy exception Upgrade script issues, Item Generation issues.
#### Version 11.1.0 - November 2020
Fixed: Policy Exceptions upgrade scenarios
#### Version 11.0.2 - October 2020
New: Knowledge Base (KB) article versioning (requires Quebec platform)
#### Version 10.1.2 - June 2020
New: Improved policy exception workflow with tight integration to Vulnerability Response to seamlessly execute an exception within that application.
#### Version 10.0.0 - March 2020
* New: Additional Automated Test Framework quick start tests were added
* Fixed: Minor bugs
#### Version 9.0.4 - November 2019
This application was updated in New York. See the section Supporting Links & Docs for release notes and product documentation.
| ---
title: 'GRC: Policy and Compliance Management release notes'
description: 'Version history for the GRC: Policy and Compliance Management on the
ServiceNow Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Policy and Compliance Management release notes
Version history for the GRC: Policy and Compliance Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.2 - August 2025
* New:
+ Policy exception extension approval using GRC Approval Configurator.
+ Policy exception approval using GRC Approval Configurator.
+ Feature roles supported on Policy and Compliance Management tables.
+ Automated application of entity based access on newly created objects for tables where entity based access is already enabled (available from the Yokohama platform onwards).
* Changed: Updated control attestation to support the replacement of multi-select field 'Assessment template categories' with a single select field 'Purpose' on Smart Assessment templates.
* Fixed:
+ Updated the reference qualifier for the Approver field on the Policy table to accommodate lite operators during the approval process.
+ Resolved cross-scope issues in the functional domain scheduled job.
+ Fixed issue where the GRC Business User Lite role was unable to open the request extension popup.
+ Fixed localization issues.
+ Resolved issue where Compliance Manager, GRC Business User, and GRC Business User Lite roles could not update the Description field on a Policy Exception.
+ Fixed Query Range ACL error on the Control Objective overview page.
+ Fixed Accessibility issues.
+ Resolved issue where control records were not properly updated when a Smart Assessment Control Attestation was cancelled.
+ Fixed validation issue with the Valid to field on the Policy form.
+ Resolved issue where users were unable to Return to Draft controls in the Monitor state if they lacked access to all entities.
+ Corrected the activity log to show the last approver's name in the Approved by comment instead of the first approver for a policy record.
+ Fixed issue in GRC where the Group Issue By functionality did not create new parent issues or reactivate previously deactivated ones.
+ Resolved issue where the Request Approval button for Policy Exceptions in the New state was unresponsive for GRC Business User Lite.
+ Fixed KB link issue in Policy Acknowledgement through Employee Center where the KB could not be found despite being published.
+ Resolved error message invalid value on the update when rejecting a policy exception.
+ Fixed issue where indicators of type Basic did not function as expected when domain separation was enabled.
+ Corrected default value application for the Sample Size column on the Indicator table.
#### Version 20.2.0 - June 2025
New: Added query-range ACLs for policy exception and policy related tables.
#### Version 20.1.3 - May 2025
* New: Entity based access enabled for Controls, Attestations, Policy exception to control (Yokohama Patch 2+)
* Changed:
+ Security attributes introduced to replace scripts in applicable ACLs
+ Supporting changes for Knowledge management workflow to flow migration on Governance, Risk, and Compliance knowledge base and on publish and retire flows for KB article for a policy
* Fixed:
+ Policy record gets stuck in an irrecoverable "Awaiting approval" State when the last approval is granted at or after the first acknowledgment date
+ Policy Exception records are closing automatically before valid to-date
+ Smart Attestations are not generating for controls
+ Accessibility and reflow issues on Authority Document and Citations Overview and Sidebar
+ ACL bypass via the 'Request Extension' Service Portal Widget
+ Policy review flow to be run as Compliance Admin instead of System
+ Missing report view ACLs for tables
+ ACL Bypass via "questionnaire\_view" UI Macro
+ Non-admin users are unable to publish the policy because the 'Request Approval' button is not functioning.
+ The field "valid to" date is showing the wrong message on the Policy form
+ On clicking the Import Policy Text UI action - Images do not render and there are misalignments (Xanadu Patch 7, Yokohama Patch 1)
+ The details field is missing in the Attestation designer after Xanadu Upgrade ( Xanadu Patch 8, Yokohama Patch 2)
+ Re-publishing the Policy is showing empty "Revised by" in Policy and Compliance (Xanadu Patch 7, Yokohama Patch 1)
* Removed: The sys\_db\_object payload files shipped which were overwriting customizations on sn\_compliance\_control sys\_db\_object entry
#### Version 20.0.4 - February 2025
* New:
+ Compliance score rollup on entity hierarchy
+ Performance improvements in Compliance scoring
+ Enable or disable redlining document text sync by default through a property
+ Trigger control attestations based on the created or updated date of the last completed attestation
* Changed: Attestation frequency introduced on control
* Fixed:
+ Policy approval showing the system user as the user who approved the record in the activity stream
+ Description of Policy exception record's Overview tab in Workspace shows the details from the "Justification" field
+ Accept and Reject buttons do not appear in policy acknowledgment on the Employee Center
+ Control name and control description get cleared when linked to the control objective, even when the Inherit from control objective option is unchecked
+ Broken images on knowledge articles created from policies for the users who do not have access to the policy
+ Localisation issues on the dashboard
+ Most non-compliant entities report on the Authority document overview page that it is not loading data (Workspace)
+ Auto-navigation to the Overview tab on a policy after actions on the policy text tab (Workspace)
+ Most non-compliant entities report on the Authority document overview page that it is not loading data (Workspace)
#### Version 19.1.1 - November 2024
* Changed: Security fixes
* Fixed:
+ Policy exception date validations
+ Policy exception should be closed after valid to date
+ When connecting a policy to cloud document, fixed folder location validations
+ Control attestation should be visible to the compliance user before it is submitted
+ Issue should be created when an indicator task is failed
#### Version 19.0.2 - August 2024
* New: Support for the Cyber Risk Institute (CRI) accelerator. Ability to map CRI assessment questions to control objectives. Perform CRI assessments on entities and create controls based on assessment responses.
Evaluate the control compliance status based on the assessment response.
* Changed:
+ When authoring policies, enable users to collaborate on policy text by connecting Google documents to the policy.
+ When authoring policies, enable collaboration on SharePoint.
+ Migrated workflows to flow designer.
* Fixed:
+ Attestation is not getting canceled when control is moved to a draft or retired state.
+ When the attestation template is updated on the control objective, the attestation on the associated control should be updated.
+ Users with compliance admin roles should be able to create attestation templates. Included attestation creator role in the compliance admin role.
+ Incorrect entity name displayed on control attestations.
+ When a policy exception is canceled, associated task SLAs should be canceled.
#### Version 18.1.4 - June 2024
New: Migrated classic dashboards to the Analytics workspace.
#### Version 18.0.2 - February 2024
* New:
+ Managing documents on Microsoft OneDrive.
+ Policy authoring on Google Drive.
* Changed:
+ Dynamic approvals for policies.
+ Parallel processing for indicators to reduce overall run time.
* Fixed:
+ The duplicate Add button is displayed while configuring new relationships for control objectives.
+ Standard control is not retired when an entity is added to an entity type associated with a common control if the control is active.
+ Document redlining does not grant access to cloud documents.
+ Controls do not automatically copy the supplemental guidance from control objective to the associated controls.
+ Active indicator tasks should be cancelled when the indicator is retired.
+ Indicators become active even when indicator templates are inactive.
+ When a retired control moved back to draft, an indicator is not generated even if indicator template is already active.
#### Version 17.0.1 - August 2023
* Changed: Ability to see knowledge articles on employee center.
* Fixed:
+ New Button is not coming up in the downstream controls related list on entities
+ Confidential records are listed on service portal for users who created them but don't have access.
+ When policy is deleted, control objectives are made inactive.
+ Data retention policies for attestations.
+ Users with business user and business user lite role are not able to read authority documents and citations.
+ Not able to extend exception for already granted exceptions.
#### Version 16.0.3 - February 2023
* New:
+ Ability to create Common controls and associate Reliant entities.
+ Ability to associate multiple Policies/Authority Documents/Control objectives/Controls to one issue and vice-versa.
* Changed:
+ Support for Localization
+ Access controls for viewing reports
+ Support for Accessibility standards
* Fixed:
+ Business users and lite users are able to update the approval group and approver for Policy Exception.
+ Indicators do not get re-activated on activating Controls.
+ The control status is not changing to compliant when the indicator result is passed.
+ Policy exception creation does not populate related fields automatically.
+ Error handling for missing Approval rule when "Request additional approval" on Policy exception with source as Policy.
+ On Authority Document, the error message 'Valid To date cannot be in the past' that is always shown, even when the field is not filled in.
+ Lite users are not able to request an extension of Policy exception from the Risk Portal.
+ When creating a Control from Control Objective form, Control is created without Entity.
+ When the policy exception requester and the impacted control owner are the same, then don't send approval to the control owner but send approvals only to the requester's manager.
+ On Service Portal, the Policy Acknowledgement widget displays the date in the incorrect format.
+ Access controls for viewing reports.
#### Version 15.0.3 - December 2022
* Fixed:
+ Migrating the policy exception table causes the application installation to take a long time. Added a column to store Impacted controls during migration instead of changing existing column type.
+ Reduction in installation size of the application.
#### Version 15.0.1 - August 2022
* New:
+ Perform Advanced Risk Assessments on Policy Exceptions.
+ Categorize Compliance Objects like Policies, Authority Documents, Control Objectives, Citations, Controls etc.. based on Functional Domain like IT Compliance and Risk, Privacy etc..
+ Compliance Manager/Compliance Analyst should be able to reuse existing Evidences collected on other GRC objects.
* Changed:
+ Role hierarchy changes : GRC Reader role will not be part of Business User role. Changed all the ACL's, Modules etc.. accordingly.
+ Added Expired substate for Closed Policy Exceptions to indicate Policy Exceotion is Approved and Valid to date is crossed.
+ Reason code can be modified after Policy Exception is Approved.
+ Policy Exceptions submitted from Service Portal or Employee Service Center should go through Verification Approvals when Verification Rule is configured.
+ Requester should be able to extend Policy Exception more than once based on a configuration property.
* Fixed:
+ Localization issues
+ Incorrect due date on Policy Acknowledgements
+ Manually Retired controls are moved to Draft state when Policy is published.
+ States in which Controls is considered to be Active.
+ On Impacted Controls for Policy Exceptions : Add/Add all buttons are not coming up
+ On Controls, Open Issues is not updated when a new issue is created.
+ Policy Exception is created even though Valid from and Valid to dates are same.
+ GRC Business user is able to move the policy exception to analyze state even though verification approvals are configured.
+ Description of auto created Policy exception created from PACE exception is truncated
+ Retire button should not be present on the KB article related to Policy.
#### Version 14.2.0 - May 2022
Fixed: The issue in the Policy Exception form where "Add all" button sometimes adds duplicate controls.
#### Version 14.1.3 - March 2022
* New:
+ Generic Integration Framework to map any objects to control objectives and generate controls based on the configuration.
+ Security changes
+ Users will be able to create Issues, Exceptions, Acknowledge Policies, etc. from Employee Service Center.
* Changed:
+ Allow multiple controls for the same combination of Entity and Control Objective.
+ Policy Exception changes: Add impacted controls from different control objectives.
+ Scripted APIs to create/update Policy Exceptions.
+ Security changes
* Fixed:
+ Policy Exception substate becomes invalid on ""Request Extension"".
+ Activating a Policy creates controls for control objectives which have the ""Create Controls automatically"" flag set to false.
+ Policy Exception Add Impacted Controls breaks with Request too large.
+ Date format issues when creating policy acknowledgments.
+ When attestations are grouped, the field 'Taken on' is not populated on child attestations.
#### Version 13.1.1 - November 2021
* New:
+ Added field to capture Supplemental Guidance on Citations.
+ Users should not edit the Citations imported from GRI/SASB content packs. Added logic to make all fields on Citation form read only when source is GRI or SASB.
#### Version 13.0.3 - September 2021
* New:
+ Added support for Workspaces
+ Added a new feature where you cannot reactivate controls if the controls were retired manually. This feature is applicable even if the related entity, entity type or control objective is reactivated.
* Changed: Control generation end to end flow
* Fixed:
+ Attestation shows an entity name but does not change after entity name is changed
+ On Issues, Planned end date is not correctly populated when planned start date is changed
+ Policy exception is not approved when Policy is not associated
+ Policy Review workflow updates the Policy back to the Review/Draft state before the 'Valid to' date
+ When a Retired control is moved 'Back to Draft' and saved, it is getting Retired again
+ Control owner field not dependent on owning group field
+ Policy Acknowledgement exceptions - date fields issues on Safari browser
+ Policy Acknowledgement performance issues
#### Version 12.0.4 - June 2021
* Changed:
+ Modified Policy Acknowledgement Submit/Cancel transactions to background jobs to handle performance issues.
+ Modified the flow to add users to Policy Acknowledgement Audience.
* Fixed: Security issues
#### Version 12.0.1 - March 2021
* New: Support for GRC Workspaces
* Changed: Updates to Policy Acknowledgements
* Fixed: Policy exception Upgrade script issues, Item Generation issues.
#### Version 11.1.0 - November 2020
Fixed: Policy Exceptions upgrade scenarios
#### Version 11.0.2 - October 2020
New: Knowledge Base (KB) article versioning (requires Quebec platform)
#### Version 10.1.2 - June 2020
New: Improved policy exception workflow with tight integration to Vulnerability Response to seamlessly execute an exception within that application.
#### Version 10.0.0 - March 2020
* New: Additional Automated Test Framework quick start tests were added
* Fixed: Minor bugs
#### Version 9.0.4 - November 2019
This application was updated in New York. See the section Supporting Links & Docs for release notes and product documentation.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-post-assessment-actions-smart-assessments.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-post-assessment-actions-smart-assessments.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-post-assessment-actions-smart-assessments.html | Post Assessment Actions for Smart Assessments release notes | Version history for the Post Assessment Actions for Smart Assessments application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-post-assessment-actions-smart-assessments.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-post-assessment-actions-smart-assessments.html"><body id="store-grc-rn-post-assessment-actions-smart-assessments"><main role="main"><article role="article" class="dita" id="store-grc-rn-post-assessment-actions-smart-assessments" aria-labelledby="title_store-grc-rn-post-assessment-actions-smart-assessments">
<h1 class="title topictitle1" id="title_store-grc-rn-post-assessment-actions-smart-assessments">Post Assessment Actions for Smart Assessments release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Post Assessment Actions for Smart Assessments application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-post-assessment-actions-smart-assessments__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d177994e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 20.1.0 - May 2025</dt>
<dd class="dd" id="store-grc-rn-post-assessment-actions-smart-assessments__latest-store-grc-rn-post-assessment-actions-smart-assessments">Fixed an issue where the automation name and description were not localized in the assessment template builder within the assessment workspace.</dd>
<dt class="dt dlterm">Version 20.0.2 - February 2025</dt>
<dd class="dd">Post-assessment actions inSmart Assessment Engine are designed to streamline and automate tasks based on the responses or outcomes of an assessment. The purpose
of post-assessment actions is to automate tasks like updating a record based on a response provided in the assessment, creating a new assessment after an assessment is submitted, eliminating the need for manual
intervention.</dd>
</dl>
</section>
</div>
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} | # Post Assessment Actions for Smart Assessments release notes
Version history for the Post Assessment Actions for Smart Assessments application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.1.0 - May 2025
Fixed an issue where the automation name and description were not localized in the assessment template builder within the assessment workspace.
#### Version 20.0.2 - February 2025
Post-assessment actions inSmart Assessment Engine are designed to streamline and automate tasks based on the responses or outcomes of an assessment. The purpose
of post-assessment actions is to automate tasks like updating a record based on a response provided in the assessment, creating a new assessment after an assessment is submitted, eliminating the need for manual
intervention.
| ---
title: Post Assessment Actions for Smart Assessments release notes
description: Version history for the Post Assessment Actions for Smart Assessments
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# Post Assessment Actions for Smart Assessments release notes
Version history for the Post Assessment Actions for Smart Assessments application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.1.0 - May 2025
Fixed an issue where the automation name and description were not localized in the assessment template builder within the assessment workspace.
#### Version 20.0.2 - February 2025
Post-assessment actions inSmart Assessment Engine are designed to streamline and automate tasks based on the responses or outcomes of an assessment. The purpose
of post-assessment actions is to automate tasks like updating a record based on a response provided in the assessment, creating a new assessment after an assessment is submitted, eliminating the need for manual
intervention.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-predictive-intelligence.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-predictive-intelligence.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-predictive-intelligence.html | GRC: Predictive Intelligence release notes | Version history for the GRC: Predictive Intelligence application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-predictive-intelligence.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-predictive-intelligence.html"><body id="store-grc-rn-predictive-intelligence"><main role="main"><article role="article" class="dita" id="store-grc-rn-predictive-intelligence" aria-labelledby="title_store-grc-rn-predictive-intelligence">
<h1 class="title topictitle1" id="title_store-grc-rn-predictive-intelligence"><span class="ph">GRC</span>: <span class="ph">Predictive Intelligence</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Predictive Intelligence</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-predictive-intelligence__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d348835e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.1 - August 2025</dt>
<dd class="dd">Fixed: Fixed issue with Remediation tasks recommendation due to invalid input sys_id: PRB1884240.</dd>
<dt class="dt dlterm">Version 20.1.0 - May 2025</dt>
<dd class="dd" id="store-grc-rn-predictive-intelligence__latest-store-grc-rn-predictive-intelligence">Changed: Added upgrade impact changes related to the Impacted areas feature on regulatory alerts.</dd>
<dt class="dt dlterm">Version 20.0.1 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-predictive-intelligence__ul_f5f_knq_c2c">
<li class="li">Security bug.</li>
<li class="li">ACL bypass issues.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.1.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-grc-rn-predictive-intelligence__ul_ehj_4n2_ddc">
<li class="li">Security: Disabled sandbox access for Client-Callable Script Includes</li>
<li class="li">Added the "platform_ml_read" role under read access to all related columns and records of GRC tables that are part of Predictive Intelligence solution definition.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-predictive-intelligence__ul_cnz_zql_dcc">
<li class="li">Recommendations for 'Remediation tasks' were not visible to all issue personas.</li>
<li class="li">Recommendations for 'Assign to' were not visible to all users.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.1.0 - June 2024</dt>
<dd class="dd">Changed: Standard record page improvements.</dd>
<dt class="dt dlterm">Version 18.0.1 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Addressed UX observations in remediation tasks</li>
<li class="li">Fixed: CSM/FSM Configurable workspace case details sidebar tab buttons not working</li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Security issue with sub flow.</li>
<li class="li">Handle error message display for all 3 use cases when the solution definition is not trained.</li>
<li class="li">BU lite persona was not able to view ML related functionality.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 16.0.1 - July 2023</dt>
<dd class="dd">Fixed: Addressed an issue where the Runtime access tracking field's value was inadvertently changing from "None" to "Enforcing" during the Utah upgrade.</dd>
<dt class="dt dlterm">Version 16.0.0 - February 2023</dt>
<dd class="dd">New: Predict the risk statement for risks using platform ML capabilities.</dd>
<dt class="dt dlterm">Version 15.0.1 - August 2022</dt>
<dd class="dd">New: Similar risk event suggestion</dd>
<dt class="dt dlterm">Version 12.0.0 - March 2021</dt>
<dd class="dd">Fixed: Issue owner should be able to create remediation tasks and security issues.</dd>
<dt class="dt dlterm">Version 11.0.2 - October 2020</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-predictive-intelligence__ul_pvf_11t_gnb">
<li class="li">New: <ul class="ul" id="store-grc-rn-predictive-intelligence__ul_jfl_c1t_gnb">
<li class="li">Suggestions for similar issues and enable grouping of similar issues.</li>
<li class="li">Suggestions to remediate issues based on the history of similar remediation tasks.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 10.1.2 - June 2020</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-grc-rn-predictive-intelligence__ul_oz5_pdd_zlb">
<li class="li">Improved intelligent issue categorization, prioritization, and assignment of issues.</li>
<li class="li">Improved remediation task recommendation for issues.</li>
<li class="li">Improved indicator prediction to analyze the future values and breaches, and also understand how different KRIs and KCIs are correlated.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-predictive-intelligence.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-predictive-intelligence.html\"><body id=\"store-grc-rn-predictive-intelligence\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-predictive-intelligence\" aria-labelledby=\"title_store-grc-rn-predictive-intelligence\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-predictive-intelligence\"><span class=\"ph\">GRC</span>: <span class=\"ph\">Predictive Intelligence</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Predictive Intelligence</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-predictive-intelligence__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d348835e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 21.0.1 - August 2025</dt>\n <dd class=\"dd\">Fixed: Fixed issue with Remediation tasks recommendation due to invalid input sys_id: PRB1884240.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.1.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-grc-rn-predictive-intelligence__latest-store-grc-rn-predictive-intelligence\">Changed: Added upgrade impact changes related to the Impacted areas feature on regulatory alerts.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.1 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-predictive-intelligence__ul_f5f_knq_c2c\">\n <li class=\"li\">Security bug.</li>\n <li class=\"li\">ACL bypass issues.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-grc-rn-predictive-intelligence__ul_ehj_4n2_ddc\">\n <li class=\"li\">Security: Disabled sandbox access for Client-Callable Script Includes</li>\n <li class=\"li\">Added the "platform_ml_read" role under read access to all related columns and records of GRC tables that are part of Predictive Intelligence solution definition.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-predictive-intelligence__ul_cnz_zql_dcc\">\n <li class=\"li\">Recommendations for 'Remediation tasks' were not visible to all issue personas.</li>\n <li class=\"li\">Recommendations for 'Assign to' were not visible to all users.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.0 - June 2024</dt>\n <dd class=\"dd\">Changed: Standard record page improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.1 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Addressed UX observations in remediation tasks</li>\n <li class=\"li\">Fixed: CSM/FSM Configurable workspace case details sidebar tab buttons not working</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Security issue with sub flow.</li>\n <li class=\"li\">Handle error message display for all 3 use cases when the solution definition is not trained.</li>\n <li class=\"li\">BU lite persona was not able to view ML related functionality.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.1 - July 2023</dt>\n <dd class=\"dd\">Fixed: Addressed an issue where the Runtime access tracking field's value was inadvertently changing from "None" to "Enforcing" during the Utah upgrade.</dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.0 - February 2023</dt>\n <dd class=\"dd\">New: Predict the risk statement for risks using platform ML capabilities.</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.1 - August 2022</dt>\n <dd class=\"dd\">New: Similar risk event suggestion</dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.0 - March 2021</dt>\n <dd class=\"dd\">Fixed: Issue owner should be able to create remediation tasks and security issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.2 - October 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-predictive-intelligence__ul_pvf_11t_gnb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-grc-rn-predictive-intelligence__ul_jfl_c1t_gnb\">\n <li class=\"li\">Suggestions for similar issues and enable grouping of similar issues.</li>\n <li class=\"li\">Suggestions to remediate issues based on the history of similar remediation tasks.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 10.1.2 - June 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-predictive-intelligence__ul_oz5_pdd_zlb\">\n <li class=\"li\">Improved intelligent issue categorization, prioritization, and assignment of issues.</li>\n <li class=\"li\">Improved remediation task recommendation for issues.</li>\n <li class=\"li\">Improved indicator prediction to analyze the future values and breaches, and also understand how different KRIs and KCIs are correlated.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # GRC: Predictive Intelligence release notes
Version history for the GRC: Predictive Intelligence application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
Fixed: Fixed issue with Remediation tasks recommendation due to invalid input sys\_id: PRB1884240.
#### Version 20.1.0 - May 2025
Changed: Added upgrade impact changes related to the Impacted areas feature on regulatory alerts.
#### Version 20.0.1 - February 2025
* Fixed:
+ Security bug.
+ ACL bypass issues.
#### Version 19.1.1 - November 2024
* Changed:
+ Security: Disabled sandbox access for Client-Callable Script Includes
+ Added the "platform\_ml\_read" role under read access to all related columns and records of GRC tables that are part of Predictive Intelligence solution definition.
#### Version 19.0.1 - August 2024
* Fixed:
+ Recommendations for 'Remediation tasks' were not visible to all issue personas.
+ Recommendations for 'Assign to' were not visible to all users.
#### Version 18.1.0 - June 2024
Changed: Standard record page improvements.
#### Version 18.0.1 - February 2024
* New: Addressed UX observations in remediation tasks
* Fixed: CSM/FSM Configurable workspace case details sidebar tab buttons not working
#### Version 17.0.0 - August 2023
* Fixed:
+ Security issue with sub flow.
+ Handle error message display for all 3 use cases when the solution definition is not trained.
+ BU lite persona was not able to view ML related functionality.
#### Version 16.0.1 - July 2023
Fixed: Addressed an issue where the Runtime access tracking field's value was inadvertently changing from "None" to "Enforcing" during the Utah upgrade.
#### Version 16.0.0 - February 2023
New: Predict the risk statement for risks using platform ML capabilities.
#### Version 15.0.1 - August 2022
New: Similar risk event suggestion
#### Version 12.0.0 - March 2021
Fixed: Issue owner should be able to create remediation tasks and security issues.
#### Version 11.0.2 - October 2020
* New:
+ Suggestions for similar issues and enable grouping of similar issues.
+ Suggestions to remediate issues based on the history of similar remediation tasks.
#### Version 10.1.2 - June 2020
* New:
+ Improved intelligent issue categorization, prioritization, and assignment of issues.
+ Improved remediation task recommendation for issues.
+ Improved indicator prediction to analyze the future values and breaches, and also understand how different KRIs and KCIs are correlated.
| ---
title: 'GRC: Predictive Intelligence release notes'
description: 'Version history for the GRC: Predictive Intelligence application on
the ServiceNow Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Predictive Intelligence release notes
Version history for the GRC: Predictive Intelligence application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
Fixed: Fixed issue with Remediation tasks recommendation due to invalid input sys\_id: PRB1884240.
#### Version 20.1.0 - May 2025
Changed: Added upgrade impact changes related to the Impacted areas feature on regulatory alerts.
#### Version 20.0.1 - February 2025
* Fixed:
+ Security bug.
+ ACL bypass issues.
#### Version 19.1.1 - November 2024
* Changed:
+ Security: Disabled sandbox access for Client-Callable Script Includes
+ Added the "platform\_ml\_read" role under read access to all related columns and records of GRC tables that are part of Predictive Intelligence solution definition.
#### Version 19.0.1 - August 2024
* Fixed:
+ Recommendations for 'Remediation tasks' were not visible to all issue personas.
+ Recommendations for 'Assign to' were not visible to all users.
#### Version 18.1.0 - June 2024
Changed: Standard record page improvements.
#### Version 18.0.1 - February 2024
* New: Addressed UX observations in remediation tasks
* Fixed: CSM/FSM Configurable workspace case details sidebar tab buttons not working
#### Version 17.0.0 - August 2023
* Fixed:
+ Security issue with sub flow.
+ Handle error message display for all 3 use cases when the solution definition is not trained.
+ BU lite persona was not able to view ML related functionality.
#### Version 16.0.1 - July 2023
Fixed: Addressed an issue where the Runtime access tracking field's value was inadvertently changing from "None" to "Enforcing" during the Utah upgrade.
#### Version 16.0.0 - February 2023
New: Predict the risk statement for risks using platform ML capabilities.
#### Version 15.0.1 - August 2022
New: Similar risk event suggestion
#### Version 12.0.0 - March 2021
Fixed: Issue owner should be able to create remediation tasks and security issues.
#### Version 11.0.2 - October 2020
* New:
+ Suggestions for similar issues and enable grouping of similar issues.
+ Suggestions to remediate issues based on the history of similar remediation tasks.
#### Version 10.1.2 - June 2020
* New:
+ Improved intelligent issue categorization, prioritization, and assignment of issues.
+ Improved remediation task recommendation for issues.
+ Improved indicator prediction to analyze the future values and breaches, and also understand how different KRIs and KCIs are correlated.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt-int-radarfirst.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt-int-radarfirst.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt-int-radarfirst.html | GRC: Privacy Case Management integration with RadarFirst release notes | Version history for the GRC: Privacy Case Management integration with RadarFirst application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt-int-radarfirst.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt-int-radarfirst.html"><body id="store-grc-rn-privacy-case-mgmt-int-radarfirst"><main role="main"><article role="article" class="dita" id="store-grc-rn-privacy-case-mgmt-int-radarfirst" aria-labelledby="title_store-grc-rn-privacy-case-mgmt-int-radarfirst">
<h1 class="title topictitle1" id="title_store-grc-rn-privacy-case-mgmt-int-radarfirst"><span class="ph">GRC</span>: <span class="ph">Privacy Case Management</span> integration with <span class="ph">RadarFirst</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Privacy Case Management</span> integration with <span class="ph">RadarFirst</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-privacy-case-mgmt-int-radarfirst__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d531569e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 20.1.1 - May 2025</dt>
<dd class="dd" id="store-grc-rn-privacy-case-mgmt-int-radarfirst__latest-store-grc-rn-privacy-case-mgmt-int-radarfirst">Fixed security issues as part of platform security directive initiative.</dd>
<dt class="dt dlterm">Version 19.1.0 - November 2024</dt>
<dd class="dd">Changed: Enabled Now unit & localisation for this app.</dd>
<dt class="dt dlterm">Version 19.0.0 - August 2024</dt>
<dd class="dd">Changed: Updated the application version to keep it in sync with dependent application.</dd>
<dt class="dt dlterm">Version 18.1.0 - June 2024</dt>
<dd class="dd">Changed: Updated dependency of this app to latest version (18.1.1) of GRC: Privacy Case Management.</dd>
<dt class="dt dlterm">Version 18.0.2 - February 2024</dt>
<dd class="dd"><p class="p">The Privacy Case Management integration for RadarFirst enables the privacy teams to swiftly conduct risk assessments on breach incidents, generating prompt and actionable insights into regulatory notification obligations aligned with
global regulations. It also suggests resolution, corrective action, and notification based on the breach assessment details.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # GRC: Privacy Case Management integration with RadarFirst release notes
Version history for the GRC: Privacy Case Management integration with RadarFirst application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.1.1 - May 2025
Fixed security issues as part of platform security directive initiative.
#### Version 19.1.0 - November 2024
Changed: Enabled Now unit & localisation for this app.
#### Version 19.0.0 - August 2024
Changed: Updated the application version to keep it in sync with dependent application.
#### Version 18.1.0 - June 2024
Changed: Updated dependency of this app to latest version (18.1.1) of GRC: Privacy Case Management.
#### Version 18.0.2 - February 2024
The Privacy Case Management integration for RadarFirst enables the privacy teams to swiftly conduct risk assessments on breach incidents, generating prompt and actionable insights into regulatory notification obligations aligned with
global regulations. It also suggests resolution, corrective action, and notification based on the breach assessment details.
| ---
title: 'GRC: Privacy Case Management integration with RadarFirst release notes'
description: 'Version history for the GRC: Privacy Case Management integration with
RadarFirst application on the ServiceNow Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Privacy Case Management integration with RadarFirst release notes
Version history for the GRC: Privacy Case Management integration with RadarFirst application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.1.1 - May 2025
Fixed security issues as part of platform security directive initiative.
#### Version 19.1.0 - November 2024
Changed: Enabled Now unit & localisation for this app.
#### Version 19.0.0 - August 2024
Changed: Updated the application version to keep it in sync with dependent application.
#### Version 18.1.0 - June 2024
Changed: Updated dependency of this app to latest version (18.1.1) of GRC: Privacy Case Management.
#### Version 18.0.2 - February 2024
The Privacy Case Management integration for RadarFirst enables the privacy teams to swiftly conduct risk assessments on breach incidents, generating prompt and actionable insights into regulatory notification obligations aligned with
global regulations. It also suggests resolution, corrective action, and notification based on the breach assessment details.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt.html | GRC: Privacy Case Management release notes | Version history for the GRC: Privacy Case Management on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt.html"><body id="store-grc-rn-privacy-case-mgmt"><main role="main"><article role="article" class="dita" id="store-grc-rn-privacy-case-mgmt" aria-labelledby="title_store-grc-rn-privacy-case-mgmt">
<h1 class="title topictitle1" id="title_store-grc-rn-privacy-case-mgmt"><span class="ph">GRC</span>: <span class="ph">Privacy Case Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Privacy Case Management</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-privacy-case-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d565686e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.1 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: Existing privacy case landing page module is removed and a new tab is added on Privacy landing page to see case management metrics.</li>
<li class="li">Fixed: Fixed demo data issues across the product.</li>
</ul></dd>
<dt class="dt dlterm">Version 20.2.2 - July 2025</dt>
<dd class="dd">Fixed: Enhanced security by creating Query range ACLs across multiple tables.</dd>
<dt class="dt dlterm">Version 20.2.1 - June 2025</dt>
<dd class="dd" id="store-grc-rn-privacy-case-mgmt__latest-store-grc-rn-privacy-case-mgmt">Fixed: Enhanced security by creating Query range ACLs across multiple tables.</dd>
<dt class="dt dlterm">Version 20.1.0 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Fixed coral theming and security issues on privacy case management.</li>
<li class="li">Fixed IO visibility issue on privacy case related list.</li>
<li class="li">Fixed localization issues.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.0.1 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Empower privacy professionals to perform assessments on privacy cases using the Smart Assessment Engine.</li>
<li class="li">Fixed: Fixed issues to improve security of product.</li>
</ul></dd>
<dt class="dt dlterm">Version 19.1.1 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.</li>
<li class="li">Security fixes.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.2 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Collaborate and chat with cross-functional teams for privacy cases and breach assessments.</li>
<li class="li">A new graphical chart enables privacy case managers to monitor and access their privacy cases by the subtype classification.</li>
</ul></li>
<li class="li">Changed: Enable your privacy analysts to access a homepage so that your privacy analysts can manage reported privacy cases or requests.</li>
</ul></dd>
<dt class="dt dlterm">Version 18.1.1 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Updated the screen & scripted conditions, UX add-on event mappings of declarative actions with Form controller for improved record page performance.</li>
<li class="li">Fixed: Fixed dark theme related issues on modal dialogs.</li>
</ul></dd>
<dt class="dt dlterm">Version 18.0.2 - February 2024</dt>
<dd class="dd"><p class="p">ServiceNow Privacy Case Management helps customers manage their privacy breaches. Collaborate with key stakeholders by performing privacy breach assessments, investigation tasks, and manage and report breach notifications as per regulatory obligations. It also helps to analyze the causes and consequences as part of the post case review process.</p></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt.html\"><body id=\"store-grc-rn-privacy-case-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-privacy-case-mgmt\" aria-labelledby=\"title_store-grc-rn-privacy-case-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-privacy-case-mgmt\"><span class=\"ph\">GRC</span>: <span class=\"ph\">Privacy Case Management</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Privacy Case Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-privacy-case-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d565686e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 21.0.1 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: Existing privacy case landing page module is removed and a new tab is added on Privacy landing page to see case management metrics.</li>\n <li class=\"li\">Fixed: Fixed demo data issues across the product.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.2.2 - July 2025</dt>\n <dd class=\"dd\">Fixed: Enhanced security by creating Query range ACLs across multiple tables.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.2.1 - June 2025</dt>\n <dd class=\"dd\" id=\"store-grc-rn-privacy-case-mgmt__latest-store-grc-rn-privacy-case-mgmt\">Fixed: Enhanced security by creating Query range ACLs across multiple tables.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.1.0 - May 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Fixed coral theming and security issues on privacy case management.</li>\n <li class=\"li\">Fixed IO visibility issue on privacy case related list.</li>\n <li class=\"li\">Fixed localization issues.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.1 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Empower privacy professionals to perform assessments on privacy cases using the Smart Assessment Engine.</li>\n <li class=\"li\">Fixed: Fixed issues to improve security of product.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.1 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.</li>\n <li class=\"li\">Security fixes.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.2 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Collaborate and chat with cross-functional teams for privacy cases and breach assessments.</li>\n <li class=\"li\">A new graphical chart enables privacy case managers to monitor and access their privacy cases by the subtype classification.</li>\n </ul></li>\n <li class=\"li\">Changed: Enable your privacy analysts to access a homepage so that your privacy analysts can manage reported privacy cases or requests.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.1 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Updated the screen & scripted conditions, UX add-on event mappings of declarative actions with Form controller for improved record page performance.</li>\n <li class=\"li\">Fixed: Fixed dark theme related issues on modal dialogs.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.2 - February 2024</dt>\n <dd class=\"dd\"><p class=\"p\">ServiceNow Privacy Case Management helps customers manage their privacy breaches. Collaborate with key stakeholders by performing privacy breach assessments, investigation tasks, and manage and report breach notifications as per regulatory obligations. It also helps to analyze the causes and consequences as part of the post case review process.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # GRC: Privacy Case Management release notes
Version history for the GRC: Privacy Case Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* Changed: Existing privacy case landing page module is removed and a new tab is added on Privacy landing page to see case management metrics.
* Fixed: Fixed demo data issues across the product.
#### Version 20.2.2 - July 2025
Fixed: Enhanced security by creating Query range ACLs across multiple tables.
#### Version 20.2.1 - June 2025
Fixed: Enhanced security by creating Query range ACLs across multiple tables.
#### Version 20.1.0 - May 2025
* Changed:
+ Fixed coral theming and security issues on privacy case management.
+ Fixed IO visibility issue on privacy case related list.
+ Fixed localization issues.
#### Version 20.0.1 - February 2025
* New: Empower privacy professionals to perform assessments on privacy cases using the Smart Assessment Engine.
* Fixed: Fixed issues to improve security of product.
#### Version 19.1.1 - November 2024
* Fixed:
+ Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.
+ Security fixes.
#### Version 19.0.2 - August 2024
* New:
+ Collaborate and chat with cross-functional teams for privacy cases and breach assessments.
+ A new graphical chart enables privacy case managers to monitor and access their privacy cases by the subtype classification.
* Changed: Enable your privacy analysts to access a homepage so that your privacy analysts can manage reported privacy cases or requests.
#### Version 18.1.1 - June 2024
* Changed: Updated the screen & scripted conditions, UX add-on event mappings of declarative actions with Form controller for improved record page performance.
* Fixed: Fixed dark theme related issues on modal dialogs.
#### Version 18.0.2 - February 2024
ServiceNow Privacy Case Management helps customers manage their privacy breaches. Collaborate with key stakeholders by performing privacy breach assessments, investigation tasks, and manage and report breach notifications as per regulatory obligations. It also helps to analyze the causes and consequences as part of the post case review process.
| ---
title: 'GRC: Privacy Case Management release notes'
description: 'Version history for the GRC: Privacy Case Management on the ServiceNow
Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
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# GRC: Privacy Case Management release notes
Version history for the GRC: Privacy Case Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* Changed: Existing privacy case landing page module is removed and a new tab is added on Privacy landing page to see case management metrics.
* Fixed: Fixed demo data issues across the product.
#### Version 20.2.2 - July 2025
Fixed: Enhanced security by creating Query range ACLs across multiple tables.
#### Version 20.2.1 - June 2025
Fixed: Enhanced security by creating Query range ACLs across multiple tables.
#### Version 20.1.0 - May 2025
* Changed:
+ Fixed coral theming and security issues on privacy case management.
+ Fixed IO visibility issue on privacy case related list.
+ Fixed localization issues.
#### Version 20.0.1 - February 2025
* New: Empower privacy professionals to perform assessments on privacy cases using the Smart Assessment Engine.
* Fixed: Fixed issues to improve security of product.
#### Version 19.1.1 - November 2024
* Fixed:
+ Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.
+ Security fixes.
#### Version 19.0.2 - August 2024
* New:
+ Collaborate and chat with cross-functional teams for privacy cases and breach assessments.
+ A new graphical chart enables privacy case managers to monitor and access their privacy cases by the subtype classification.
* Changed: Enable your privacy analysts to access a homepage so that your privacy analysts can manage reported privacy cases or requests.
#### Version 18.1.1 - June 2024
* Changed: Updated the screen & scripted conditions, UX add-on event mappings of declarative actions with Form controller for improved record page performance.
* Fixed: Fixed dark theme related issues on modal dialogs.
#### Version 18.0.2 - February 2024
ServiceNow Privacy Case Management helps customers manage their privacy breaches. Collaborate with key stakeholders by performing privacy breach assessments, investigation tasks, and manage and report breach notifications as per regulatory obligations. It also helps to analyze the causes and consequences as part of the post case review process.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-employee-user.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-employee-user.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-privacy-employee-user.html | Privacy Employee User release notes | Version history for the Privacy Employee User application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-employee-user.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-employee-user.html"><body id="store-grc-rn-privacy-employee-user"><main role="main"><article role="article" class="dita" id="store-grc-rn-privacy-employee-user" aria-labelledby="title_store-grc-rn-privacy-employee-user">
<h1 class="title topictitle1" id="title_store-grc-rn-privacy-employee-user">Privacy Employee User release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Privacy Employee User application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-privacy-employee-user__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d477126e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 19.0.1 - August 2024</dt>
<dd class="dd" id="store-grc-rn-privacy-employee-user__latest-store-grc-rn-privacy-employee-user"><p class="p">This application installs the 'Privacy Employee User' role that enables the users to respond to and create certain types of tasks. The Employee role ensures that employees can report, create, or update privacy records like Privacy case, Privacy issue, and other types of privacy records. This means more people in your organization can help manage privacy regulations better. The 'Privacy Employee User' plugin is available only to customers with 'PRM Operator' license.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Privacy Employee User release notes
Version history for the Privacy Employee User application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.0.1 - August 2024
This application installs the 'Privacy Employee User' role that enables the users to respond to and create certain types of tasks. The Employee role ensures that employees can report, create, or update privacy records like Privacy case, Privacy issue, and other types of privacy records. This means more people in your organization can help manage privacy regulations better. The 'Privacy Employee User' plugin is available only to customers with 'PRM Operator' license.
| ---
title: Privacy Employee User release notes
description: Version history for the Privacy Employee User application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# Privacy Employee User release notes
Version history for the Privacy Employee User application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.0.1 - August 2024
This application installs the 'Privacy Employee User' role that enables the users to respond to and create certain types of tasks. The Employee role ensures that employees can report, create, or update privacy records like Privacy case, Privacy issue, and other types of privacy records. This means more people in your organization can help manage privacy regulations better. The 'Privacy Employee User' plugin is available only to customers with 'PRM Operator' license.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-lite-user.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-lite-user.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-privacy-lite-user.html | GRC: Privacy Lite User release notes | Version history for the GRC: Privacy Lite User application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-lite-user.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-lite-user.html"><body id="store-grc-rn-privacy-lite-user"><main role="main"><article role="article" class="dita" id="store-grc-rn-privacy-lite-user" aria-labelledby="title_store-grc-rn-privacy-lite-user">
<h1 class="title topictitle1" id="title_store-grc-rn-privacy-lite-user"><span class="ph">GRC</span>: Privacy Lite User release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Privacy Lite User application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-privacy-lite-user__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d186700e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 19.0.0 - August 2024</dt>
<dd class="dd" id="store-grc-rn-privacy-lite-user__latest-store-grc-rn-privacy-lite-user"><p class="p">The GRC: Privacy Lite User application gives users certain roles as lite operators. These roles let the users respond to or create certain types of tasks. The lite role ensures first-line employees can respond to or create or update privacy-related records such as Privacy Assessments, Privacy case tasks, etc. This means more people in your organization can help manage privacy risks or drive privacy compliance. The 'GRC: Privacy Lite User' plugin is available only to customers with 'Privacy Lite Operator' license.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # GRC: Privacy Lite User release notes
Version history for the GRC: Privacy Lite User application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.0.0 - August 2024
The GRC: Privacy Lite User application gives users certain roles as lite operators. These roles let the users respond to or create certain types of tasks. The lite role ensures first-line employees can respond to or create or update privacy-related records such as Privacy Assessments, Privacy case tasks, etc. This means more people in your organization can help manage privacy risks or drive privacy compliance. The 'GRC: Privacy Lite User' plugin is available only to customers with 'Privacy Lite Operator' license.
| ---
title: 'GRC: Privacy Lite User release notes'
description: 'Version history for the GRC: Privacy Lite User application on the ServiceNow
Store.'
keywords: []
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- ServiceNow Store - Governance, Risk, and Compliance release notes
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# GRC: Privacy Lite User release notes
Version history for the GRC: Privacy Lite User application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.0.0 - August 2024
The GRC: Privacy Lite User application gives users certain roles as lite operators. These roles let the users respond to or create certain types of tasks. The lite role ensures first-line employees can respond to or create or update privacy-related records such as Privacy Assessments, Privacy case tasks, etc. This means more people in your organization can help manage privacy risks or drive privacy compliance. The 'GRC: Privacy Lite User' plugin is available only to customers with 'Privacy Lite Operator' license.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-privacy-mgmt.html | GRC: Privacy Management release notes | Version history for the GRC: Privacy Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-mgmt.html"><body id="store-grc-rn-privacy-mgmt"><main role="main"><article role="article" class="dita" id="store-grc-rn-privacy-mgmt" aria-labelledby="title_store-grc-rn-privacy-mgmt">
<h1 class="title topictitle1" id="title_store-grc-rn-privacy-mgmt"><span class="ph">GRC</span>: <span class="ph">Privacy Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Privacy Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-privacy-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d558654e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.1 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Oversee all aspects of privacy management comprehensively through a unified view using an improved dashboard.</li>
<li class="li">See the processing activity in a vertical layout for improved readability and easier grouping and analysis of related records.</li>
<li class="li">Classify data subjects to select and define multiple data subject types, providing a granular representation of processing activity.</li>
<li class="li">New Screening and Privacy Impact assessment templates with improved questionnaire.</li>
</ul>
</li>
<li class="li">Fixed: Fixed issues related to access permissions.</li>
</ul></dd>
<dt class="dt dlterm">Version 20.2.1 - July 2025</dt>
<dd class="dd">Fixed: Enhanced security by creating Query range ACLs across multiple tables.</dd>
<dt class="dt dlterm">Version 20.2.0 - June 2025</dt>
<dd class="dd" id="store-grc-rn-privacy-mgmt__latest-store-grc-rn-privacy-mgmt">Fixed: Enhanced security by creating Query range ACLs across multiple tables.</dd>
<dt class="dt dlterm">Version 20.1.1 - May 2025</dt>
<dd class="dd">Changed: Implemented accessibility, security and coral theming as part of the platform "big rock" initiative.</dd>
<dt class="dt dlterm">Version 20.0.1 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Integrate criticality factors into assessments and processing activities thereby simplifying the assessment process, and reducing the workload for privacy teams.</li>
<li class="li">Use the Smart Assessment Engine to capture details regarding information objects and hierarchies, updating all details within the assessments and eliminating the need to separately update processing
activities.</li>
<li class="li">Implement information Object (IO) categories such as biometric data, to align with regulatory classifications and bridge the gap between requirements and user understanding.</li>
</ul>
</li>
<li class="li">Changed: Empower privacy case analysts to perform assessments on privacy cases using the Smart Assessment Engine.</li>
</ul></dd>
<dt class="dt dlterm">Version 19.1.2 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.</li>
<li class="li">Security fixes.</li>
<li class="li">Fixed privacy lite operator & risk assessment issues.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-grc-rn-privacy-mgmt__ul_mpg_zql_dcc">
<li class="li">Establish a data lineage to understand how data is being consumed and shared in a given processing activity. Creating a data lineage also helps you to understand and manage the associated risks for the data
being shared. This feature provides a visual representation of data lineage.</li>
<li class="li">Create regulatory agencies in the Privacy Workspace to identify the relevant regulatory authorities that are responsible for overseeing the businesses in the public interest. The centralised library
consolidates all regulatory communications via emails.</li>
<li class="li">Collaborate and chat with cross-functional teams for processing activities, privacy cases, privacy assessments and personal data rights requests.</li>
<li class="li">View smart attestations on processing activities.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.1.3 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Implemented Form controller changes to align with platform recommendation for improved record page performance.</li>
<li class="li">Updated the screen and scripted conditions, UX add-on event mappings of declarative actions with Form controller.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">When navigating to different list forms from privacy workspace, URLs should be changing depending on the list selected.</li>
<li class="li">Demo data is corrected on privacy home page</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.0.1 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Introduced new, functional-domain configurations</li>
<li class="li">Changed: Updated existing features to support the functional domain</li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.2 - August 2023</dt>
<dd class="dd">Changed: Ability to send assessment tasks to collect information from business users.</dd>
<dt class="dt dlterm">Version 16.0.2 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Ability to associate multiple processing activities to the same issue and vice versa.</li>
<li class="li">Ability to associate common controls to processing activity.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Support for Localization</li>
<li class="li">Support for WCAG 2.1 standards</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Access controls for viewing reports</li>
<li class="li">Privacy assessments are not getting deleted when Processing activity is deleted</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 15.0.3 - December 2022</dt>
<dd class="dd">Fixed: Reduction in installation size of the application.</dd>
<dt class="dt dlterm">Version 15.0.2 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Script based assessment response mapping to Processing Activity fields.</li>
<li class="li">New templates for Privacy Initial and Screening Assessments.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Users with Privacy role are not able to access Business Applications.</li>
<li class="li">Privacy Home Page : Compliance posture by month widget shows incorrect percentage.</li>
<li class="li">Aggregated Risks Score on Details section is not visible when only one RAM is published state</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.2.0 - May 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Duplicate Risk data in demo data.</li>
<li class="li">On the Privacy Manager Home page, filters that were not applied correctly were rectified.</li>
<li class="li">Updated the title on Processing Activity Overview from Activity Risk Score to Criticality Score.</li>
<li class="li">Updated the font color for ongoing risk assessments report on the overview page.</li>
<li class="li">Updated list columns on Critical risks with no controls drill down page.</li>
<li class="li">Updated title of report on Homepage from "Compliance posture by status" to "Compliance posture by month"</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.1.3 - March 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Proactively request PIA for new implementations, applications, processes from the employee center. This feature enables and supports privacy-by-design concepts.</li>
<li class="li">Send multiple types of PIAs to various key stakeholders of a single processing activity.</li>
<li class="li">Automatically map controls, risks and information objects such as email, phone, SSN and so on based on the PIA responses.</li>
<li class="li">Enable the Business user role to update processing activity details.</li>
<li class="li">Assess the privacy risk posture based on privacy risk assessments and reports by using advanced risk assessments with manual and automated factors.</li>
<li class="li">Obtain control and risk suggestions based on the mapped personal information with processing activities.</li>
<li class="li">View reports and 360-view of information object to highlight the related processing activities, applied regulations, policies, and risks on each personal data record.</li>
<li class="li">Monitor and track privacy regulatory changes by integrating with Regulatory Change Management. This integration requires IRM Professional or IRM Enterprise license.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.0.0 - February 2022</dt>
<dd class="dd">Changed: Updated for San Diego platform compatibility</dd>
<dt class="dt dlterm">Version 13.0.4 - September 2021</dt>
<dd class="dd">ServiceNow’s Privacy Management solution helps customers manage their enterprise-wide privacy program by staying on top of privacy risks and regulations. The solution also enables customers to unify and scale
enterprise-wide data privacy governance on a single platform to embed privacy risk into the front-line to adopt the Privacy by design culture.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-mgmt.html\"><body id=\"store-grc-rn-privacy-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-privacy-mgmt\" aria-labelledby=\"title_store-grc-rn-privacy-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-privacy-mgmt\"><span class=\"ph\">GRC</span>: <span class=\"ph\">Privacy Management</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Privacy Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-privacy-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d558654e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 21.0.1 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Oversee all aspects of privacy management comprehensively through a unified view using an improved dashboard.</li>\n <li class=\"li\">See the processing activity in a vertical layout for improved readability and easier grouping and analysis of related records.</li>\n <li class=\"li\">Classify data subjects to select and define multiple data subject types, providing a granular representation of processing activity.</li>\n <li class=\"li\">New Screening and Privacy Impact assessment templates with improved questionnaire.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Fixed issues related to access permissions.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.2.1 - July 2025</dt>\n <dd class=\"dd\">Fixed: Enhanced security by creating Query range ACLs across multiple tables.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.2.0 - June 2025</dt>\n <dd class=\"dd\" id=\"store-grc-rn-privacy-mgmt__latest-store-grc-rn-privacy-mgmt\">Fixed: Enhanced security by creating Query range ACLs across multiple tables.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.1.1 - May 2025</dt>\n <dd class=\"dd\">Changed: Implemented accessibility, security and coral theming as part of the platform "big rock" initiative.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.1 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Integrate criticality factors into assessments and processing activities thereby simplifying the assessment process, and reducing the workload for privacy teams.</li>\n <li class=\"li\">Use the Smart Assessment Engine to capture details regarding information objects and hierarchies, updating all details within the assessments and eliminating the need to separately update processing\n activities.</li>\n <li class=\"li\">Implement information Object (IO) categories such as biometric data, to align with regulatory classifications and bridge the gap between requirements and user understanding.</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Empower privacy case analysts to perform assessments on privacy cases using the Smart Assessment Engine.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.2 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.</li>\n <li class=\"li\">Security fixes.</li>\n <li class=\"li\">Fixed privacy lite operator & risk assessment issues.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-privacy-mgmt__ul_mpg_zql_dcc\">\n <li class=\"li\">Establish a data lineage to understand how data is being consumed and shared in a given processing activity. Creating a data lineage also helps you to understand and manage the associated risks for the data\n being shared. This feature provides a visual representation of data lineage.</li>\n <li class=\"li\">Create regulatory agencies in the Privacy Workspace to identify the relevant regulatory authorities that are responsible for overseeing the businesses in the public interest. The centralised library\n consolidates all regulatory communications via emails.</li>\n <li class=\"li\">Collaborate and chat with cross-functional teams for processing activities, privacy cases, privacy assessments and personal data rights requests.</li>\n <li class=\"li\">View smart attestations on processing activities.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.3 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Implemented Form controller changes to align with platform recommendation for improved record page performance.</li>\n <li class=\"li\">Updated the screen and scripted conditions, UX add-on event mappings of declarative actions with Form controller.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">When navigating to different list forms from privacy workspace, URLs should be changing depending on the list selected.</li>\n <li class=\"li\">Demo data is corrected on privacy home page</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.1 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Introduced new, functional-domain configurations</li>\n <li class=\"li\">Changed: Updated existing features to support the functional domain</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.2 - August 2023</dt>\n <dd class=\"dd\">Changed: Ability to send assessment tasks to collect information from business users.</dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.2 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Ability to associate multiple processing activities to the same issue and vice versa.</li>\n <li class=\"li\">Ability to associate common controls to processing activity.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Support for Localization</li>\n <li class=\"li\">Support for WCAG 2.1 standards</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Access controls for viewing reports</li>\n <li class=\"li\">Privacy assessments are not getting deleted when Processing activity is deleted</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.3 - December 2022</dt>\n <dd class=\"dd\">Fixed: Reduction in installation size of the application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.2 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Script based assessment response mapping to Processing Activity fields.</li>\n <li class=\"li\">New templates for Privacy Initial and Screening Assessments.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Users with Privacy role are not able to access Business Applications.</li>\n <li class=\"li\">Privacy Home Page : Compliance posture by month widget shows incorrect percentage.</li>\n <li class=\"li\">Aggregated Risks Score on Details section is not visible when only one RAM is published state</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.2.0 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Duplicate Risk data in demo data.</li>\n <li class=\"li\">On the Privacy Manager Home page, filters that were not applied correctly were rectified.</li>\n <li class=\"li\">Updated the title on Processing Activity Overview from Activity Risk Score to Criticality Score.</li>\n <li class=\"li\">Updated the font color for ongoing risk assessments report on the overview page.</li>\n <li class=\"li\">Updated list columns on Critical risks with no controls drill down page.</li>\n <li class=\"li\">Updated title of report on Homepage from "Compliance posture by status" to "Compliance posture by month"</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.1.3 - March 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Proactively request PIA for new implementations, applications, processes from the employee center. This feature enables and supports privacy-by-design concepts.</li>\n <li class=\"li\">Send multiple types of PIAs to various key stakeholders of a single processing activity.</li>\n <li class=\"li\">Automatically map controls, risks and information objects such as email, phone, SSN and so on based on the PIA responses.</li>\n <li class=\"li\">Enable the Business user role to update processing activity details.</li>\n <li class=\"li\">Assess the privacy risk posture based on privacy risk assessments and reports by using advanced risk assessments with manual and automated factors.</li>\n <li class=\"li\">Obtain control and risk suggestions based on the mapped personal information with processing activities.</li>\n <li class=\"li\">View reports and 360-view of information object to highlight the related processing activities, applied regulations, policies, and risks on each personal data record.</li>\n <li class=\"li\">Monitor and track privacy regulatory changes by integrating with Regulatory Change Management. This integration requires IRM Professional or IRM Enterprise license.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.0.0 - February 2022</dt>\n <dd class=\"dd\">Changed: Updated for San Diego platform compatibility</dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.4 - September 2021</dt>\n <dd class=\"dd\">ServiceNow’s Privacy Management solution helps customers manage their enterprise-wide privacy program by staying on top of privacy risks and regulations. The solution also enables customers to unify and scale\n enterprise-wide data privacy governance on a single platform to embed privacy risk into the front-line to adopt the Privacy by design culture.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # GRC: Privacy Management release notes
Version history for the GRC: Privacy Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* New:
+ Oversee all aspects of privacy management comprehensively through a unified view using an improved dashboard.
+ See the processing activity in a vertical layout for improved readability and easier grouping and analysis of related records.
+ Classify data subjects to select and define multiple data subject types, providing a granular representation of processing activity.
+ New Screening and Privacy Impact assessment templates with improved questionnaire.
* Fixed: Fixed issues related to access permissions.
#### Version 20.2.1 - July 2025
Fixed: Enhanced security by creating Query range ACLs across multiple tables.
#### Version 20.2.0 - June 2025
Fixed: Enhanced security by creating Query range ACLs across multiple tables.
#### Version 20.1.1 - May 2025
Changed: Implemented accessibility, security and coral theming as part of the platform "big rock" initiative.
#### Version 20.0.1 - February 2025
* New:
+ Integrate criticality factors into assessments and processing activities thereby simplifying the assessment process, and reducing the workload for privacy teams.
+ Use the Smart Assessment Engine to capture details regarding information objects and hierarchies, updating all details within the assessments and eliminating the need to separately update processing
activities.
+ Implement information Object (IO) categories such as biometric data, to align with regulatory classifications and bridge the gap between requirements and user understanding.
* Changed: Empower privacy case analysts to perform assessments on privacy cases using the Smart Assessment Engine.
#### Version 19.1.2 - November 2024
* Fixed:
+ Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.
+ Security fixes.
+ Fixed privacy lite operator & risk assessment issues.
#### Version 19.0.1 - August 2024
* New:
+ Establish a data lineage to understand how data is being consumed and shared in a given processing activity. Creating a data lineage also helps you to understand and manage the associated risks for the data
being shared. This feature provides a visual representation of data lineage.
+ Create regulatory agencies in the Privacy Workspace to identify the relevant regulatory authorities that are responsible for overseeing the businesses in the public interest. The centralised library
consolidates all regulatory communications via emails.
+ Collaborate and chat with cross-functional teams for processing activities, privacy cases, privacy assessments and personal data rights requests.
+ View smart attestations on processing activities.
#### Version 18.1.3 - June 2024
* Changed:
+ Implemented Form controller changes to align with platform recommendation for improved record page performance.
+ Updated the screen and scripted conditions, UX add-on event mappings of declarative actions with Form controller.
* Fixed:
+ When navigating to different list forms from privacy workspace, URLs should be changing depending on the list selected.
+ Demo data is corrected on privacy home page
#### Version 18.0.1 - February 2024
* New: Introduced new, functional-domain configurations
* Changed: Updated existing features to support the functional domain
#### Version 17.0.2 - August 2023
Changed: Ability to send assessment tasks to collect information from business users.
#### Version 16.0.2 - February 2023
* New:
+ Ability to associate multiple processing activities to the same issue and vice versa.
+ Ability to associate common controls to processing activity.
* Changed:
+ Support for Localization
+ Support for WCAG 2.1 standards
* Fixed:
+ Access controls for viewing reports
+ Privacy assessments are not getting deleted when Processing activity is deleted
#### Version 15.0.3 - December 2022
Fixed: Reduction in installation size of the application.
#### Version 15.0.2 - August 2022
* Changed:
+ Script based assessment response mapping to Processing Activity fields.
+ New templates for Privacy Initial and Screening Assessments.
* Fixed:
+ Users with Privacy role are not able to access Business Applications.
+ Privacy Home Page : Compliance posture by month widget shows incorrect percentage.
+ Aggregated Risks Score on Details section is not visible when only one RAM is published state
#### Version 14.2.0 - May 2022
* Fixed:
+ Duplicate Risk data in demo data.
+ On the Privacy Manager Home page, filters that were not applied correctly were rectified.
+ Updated the title on Processing Activity Overview from Activity Risk Score to Criticality Score.
+ Updated the font color for ongoing risk assessments report on the overview page.
+ Updated list columns on Critical risks with no controls drill down page.
+ Updated title of report on Homepage from "Compliance posture by status" to "Compliance posture by month"
#### Version 14.1.3 - March 2022
* New:
+ Proactively request PIA for new implementations, applications, processes from the employee center. This feature enables and supports privacy-by-design concepts.
+ Send multiple types of PIAs to various key stakeholders of a single processing activity.
+ Automatically map controls, risks and information objects such as email, phone, SSN and so on based on the PIA responses.
+ Enable the Business user role to update processing activity details.
+ Assess the privacy risk posture based on privacy risk assessments and reports by using advanced risk assessments with manual and automated factors.
+ Obtain control and risk suggestions based on the mapped personal information with processing activities.
+ View reports and 360-view of information object to highlight the related processing activities, applied regulations, policies, and risks on each personal data record.
+ Monitor and track privacy regulatory changes by integrating with Regulatory Change Management. This integration requires IRM Professional or IRM Enterprise license.
#### Version 14.0.0 - February 2022
Changed: Updated for San Diego platform compatibility
#### Version 13.0.4 - September 2021
ServiceNow’s Privacy Management solution helps customers manage their enterprise-wide privacy program by staying on top of privacy risks and regulations. The solution also enables customers to unify and scale
enterprise-wide data privacy governance on a single platform to embed privacy risk into the front-line to adopt the Privacy by design culture.
| ---
title: 'GRC: Privacy Management release notes'
description: 'Version history for the GRC: Privacy Management application on the ServiceNow
Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Privacy Management release notes
Version history for the GRC: Privacy Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* New:
+ Oversee all aspects of privacy management comprehensively through a unified view using an improved dashboard.
+ See the processing activity in a vertical layout for improved readability and easier grouping and analysis of related records.
+ Classify data subjects to select and define multiple data subject types, providing a granular representation of processing activity.
+ New Screening and Privacy Impact assessment templates with improved questionnaire.
* Fixed: Fixed issues related to access permissions.
#### Version 20.2.1 - July 2025
Fixed: Enhanced security by creating Query range ACLs across multiple tables.
#### Version 20.2.0 - June 2025
Fixed: Enhanced security by creating Query range ACLs across multiple tables.
#### Version 20.1.1 - May 2025
Changed: Implemented accessibility, security and coral theming as part of the platform "big rock" initiative.
#### Version 20.0.1 - February 2025
* New:
+ Integrate criticality factors into assessments and processing activities thereby simplifying the assessment process, and reducing the workload for privacy teams.
+ Use the Smart Assessment Engine to capture details regarding information objects and hierarchies, updating all details within the assessments and eliminating the need to separately update processing
activities.
+ Implement information Object (IO) categories such as biometric data, to align with regulatory classifications and bridge the gap between requirements and user understanding.
* Changed: Empower privacy case analysts to perform assessments on privacy cases using the Smart Assessment Engine.
#### Version 19.1.2 - November 2024
* Fixed:
+ Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.
+ Security fixes.
+ Fixed privacy lite operator & risk assessment issues.
#### Version 19.0.1 - August 2024
* New:
+ Establish a data lineage to understand how data is being consumed and shared in a given processing activity. Creating a data lineage also helps you to understand and manage the associated risks for the data
being shared. This feature provides a visual representation of data lineage.
+ Create regulatory agencies in the Privacy Workspace to identify the relevant regulatory authorities that are responsible for overseeing the businesses in the public interest. The centralised library
consolidates all regulatory communications via emails.
+ Collaborate and chat with cross-functional teams for processing activities, privacy cases, privacy assessments and personal data rights requests.
+ View smart attestations on processing activities.
#### Version 18.1.3 - June 2024
* Changed:
+ Implemented Form controller changes to align with platform recommendation for improved record page performance.
+ Updated the screen and scripted conditions, UX add-on event mappings of declarative actions with Form controller.
* Fixed:
+ When navigating to different list forms from privacy workspace, URLs should be changing depending on the list selected.
+ Demo data is corrected on privacy home page
#### Version 18.0.1 - February 2024
* New: Introduced new, functional-domain configurations
* Changed: Updated existing features to support the functional domain
#### Version 17.0.2 - August 2023
Changed: Ability to send assessment tasks to collect information from business users.
#### Version 16.0.2 - February 2023
* New:
+ Ability to associate multiple processing activities to the same issue and vice versa.
+ Ability to associate common controls to processing activity.
* Changed:
+ Support for Localization
+ Support for WCAG 2.1 standards
* Fixed:
+ Access controls for viewing reports
+ Privacy assessments are not getting deleted when Processing activity is deleted
#### Version 15.0.3 - December 2022
Fixed: Reduction in installation size of the application.
#### Version 15.0.2 - August 2022
* Changed:
+ Script based assessment response mapping to Processing Activity fields.
+ New templates for Privacy Initial and Screening Assessments.
* Fixed:
+ Users with Privacy role are not able to access Business Applications.
+ Privacy Home Page : Compliance posture by month widget shows incorrect percentage.
+ Aggregated Risks Score on Details section is not visible when only one RAM is published state
#### Version 14.2.0 - May 2022
* Fixed:
+ Duplicate Risk data in demo data.
+ On the Privacy Manager Home page, filters that were not applied correctly were rectified.
+ Updated the title on Processing Activity Overview from Activity Risk Score to Criticality Score.
+ Updated the font color for ongoing risk assessments report on the overview page.
+ Updated list columns on Critical risks with no controls drill down page.
+ Updated title of report on Homepage from "Compliance posture by status" to "Compliance posture by month"
#### Version 14.1.3 - March 2022
* New:
+ Proactively request PIA for new implementations, applications, processes from the employee center. This feature enables and supports privacy-by-design concepts.
+ Send multiple types of PIAs to various key stakeholders of a single processing activity.
+ Automatically map controls, risks and information objects such as email, phone, SSN and so on based on the PIA responses.
+ Enable the Business user role to update processing activity details.
+ Assess the privacy risk posture based on privacy risk assessments and reports by using advanced risk assessments with manual and automated factors.
+ Obtain control and risk suggestions based on the mapped personal information with processing activities.
+ View reports and 360-view of information object to highlight the related processing activities, applied regulations, policies, and risks on each personal data record.
+ Monitor and track privacy regulatory changes by integrating with Regulatory Change Management. This integration requires IRM Professional or IRM Enterprise license.
#### Version 14.0.0 - February 2022
Changed: Updated for San Diego platform compatibility
#### Version 13.0.4 - September 2021
ServiceNow’s Privacy Management solution helps customers manage their enterprise-wide privacy program by staying on top of privacy risks and regulations. The solution also enables customers to unify and scale
enterprise-wide data privacy governance on a single platform to embed privacy risk into the front-line to adopt the Privacy by design culture.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-agency-library.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-agency-library.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-agency-library.html | Regulatory Agency Library release notes | Version history for the Regulatory Agency Library application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-agency-library.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-agency-library.html"><body id="store-grc-rn-regulatory-agency-library"><main role="main"><article role="article" class="dita" id="store-grc-rn-regulatory-agency-library" aria-labelledby="title_store-grc-rn-regulatory-agency-library">
<h1 class="title topictitle1" id="title_store-grc-rn-regulatory-agency-library">Regulatory Agency Library release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Regulatory Agency Library application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-regulatory-agency-library__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d304774e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.0 - August 2025</dt>
<dd class="dd">Fixed: Fixed issue related to dependency management.</dd>
<dt class="dt dlterm">Version 20.1.0 - May 2025</dt>
<dd class="dd" id="store-grc-rn-regulatory-agency-library__latest-store-grc-rn-regulatory-agency-library">Fixed: Localisation issues are fixed.</dd>
<dt class="dt dlterm">Version 20.0.1 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added new widget to Regulatory agency overview page to monitor email activities or statistics.</li>
<li class="li">Fixed: Fixed localisation issue.</li>
</ul></dd>
<dt class="dt dlterm">Version 19.1.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-regulatory-agency-library__ul_ql5_mx2_bdc">
<li class="li">Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.</li>
<li class="li">Security fixes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.1 - August 2024</dt>
<dd class="dd">Establish and maintain a centralized library of regulatory agencies and key contacts. Consolidate and organize regulatory communications via email for future reference as part of the agency records.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Regulatory Agency Library release notes
Version history for the Regulatory Agency Library application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.0 - August 2025
Fixed: Fixed issue related to dependency management.
#### Version 20.1.0 - May 2025
Fixed: Localisation issues are fixed.
#### Version 20.0.1 - February 2025
* New: Added new widget to Regulatory agency overview page to monitor email activities or statistics.
* Fixed: Fixed localisation issue.
#### Version 19.1.1 - November 2024
* Fixed:
+ Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.
+ Security fixes.
#### Version 19.0.1 - August 2024
Establish and maintain a centralized library of regulatory agencies and key contacts. Consolidate and organize regulatory communications via email for future reference as part of the agency records.
| ---
title: Regulatory Agency Library release notes
description: Version history for the Regulatory Agency Library application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# Regulatory Agency Library release notes
Version history for the Regulatory Agency Library application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.0 - August 2025
Fixed: Fixed issue related to dependency management.
#### Version 20.1.0 - May 2025
Fixed: Localisation issues are fixed.
#### Version 20.0.1 - February 2025
* New: Added new widget to Regulatory agency overview page to monitor email activities or statistics.
* Fixed: Fixed localisation issue.
#### Version 19.1.1 - November 2024
* Fixed:
+ Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.
+ Security fixes.
#### Version 19.0.1 - August 2024
Establish and maintain a centralized library of regulatory agencies and key contacts. Consolidate and organize regulatory communications via email for future reference as part of the agency records.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-change-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-change-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-change-mgmt.html | GRC: Regulatory Change Management release notes | Version history for the GRC: Regulatory Change Management on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-change-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-change-mgmt.html"><body id="store-grc-rn-regulatory-change-mgmt"><main role="main"><article role="article" class="dita" id="store-grc-rn-regulatory-change-mgmt" aria-labelledby="title_store-grc-rn-regulatory-change-mgmt">
<h1 class="title topictitle1" id="title_store-grc-rn-regulatory-change-mgmt"><span class="ph">GRC: Regulatory Change Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC: Regulatory Change Management</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-regulatory-change-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d542710e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.1 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Multiple regulatory tasks per alert: Regulatory alerts can now include multiple regulatory tasks, allowing teams to assign responsibilities and track progress across distinct impact areas for comprehensive
compliance management.</li>
<li class="li">Source document import tasks: Multiple source document import tasks can be linked to a single alert to manage regulatory content ingestion, ensuring accurate capture and organization of relevant documents for
compliance planning. These tasks follow a defined workflow from new to completed states.</li>
<li class="li">Regulatory task workflow updates: Regulatory tasks progress through new, work in progress, implementation, optional awaiting approval, and completed states. Tasks can be closed manually during Implementation
if all action tasks are completed, providing flexibility in managing approvals.</li>
<li class="li">Action tasks management: Action tasks can be created when regulatory tasks are in new, work in progress, or implementation states, enabling detailed breakdown and monitoring of activities. Reopening action
tasks is possible if regulatory tasks are rejected and moved back to implementation for rework.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.2.2 - June 2025</dt>
<dd class="dd" id="store-grc-rn-regulatory-change-mgmt__latest-regulatory-change-mgmt">Fixed: Enhanced security by creating Query range ACLs across multiple tables.</dd>
<dt class="dt dlterm">Version 20.1.2 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added new impacted areas feature supporting multiple compliance and risk objects like controls, policies, control objectives, risks and so on.</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Enhanced the RCM action task form view to support new impacted areas feature.</li>
<li class="li">Impact radius calculation is updated to handle new impacted areas feature.</li>
</ul>
</li>
<li class="li">Removed:<ul class="ul">
<li class="li">Replaced legacy related documents feature with new Impacted areas.</li>
<li class="li">Automated action task creation as part of Impact radius now only creates tasks present in impacted areas table.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 20.0.1 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Introduced new Impact assessment feature based on smart assessment engine for a regulatory alert.</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Unified experience to trigger both impact and risk assessment.</li>
<li class="li">Improved overview and landing page experience with new reports on impact assessment.</li>
</ul>
</li>
<li class="li">Removed:<ul class="ul">
<li class="li">Entity class configuration is removed to provide flexibility in selection all the entities for risk assessment.</li>
<li class="li">All open assessments for a regulatory alert, whether they are risk assessments or regulatory assessments, are not marked as canceled and remain open even after an alert is marked applicable.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.1.1 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: Incorporated new risk assessment feature changes to RCM product.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.</li>
<li class="li">Security fixes.</li>
<li class="li">Added new role changes to fix internal ML model access issue.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Define routing rules to automatically distribute regulatory alerts to internal stakeholders. Apply conditions to filter incoming regulatory feeds by Title, Description, Key dates, and many other fields. You
can auto-assign filtered regulatory alerts to domain experts for further review.</li>
<li class="li">AI-powered recommendations from the most relevant citations through incoming regulatory changes, authority documents, child citations, and related control objects. You can drill down into the recommendation to
explore its details within the context of the alert.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Improved task management to facilitate the coordinator in changing the ownership of change tasks and action tasks.</li>
<li class="li">Next Experience Chat Collaboration and Discuss.</li>
<li class="li">Monitor action tasks segregated from or application for differentiation and reporting in the My Tasks portal.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.1.2 - June 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Deprecated legacy "Regulatory Change Management" overview dashboard. <ul class="ul">
<li class="li">Dashboard will continue for existing customers.</li>
<li class="li">It will not be available for new customers.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.0.2 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Manual Regulatory Alert Creation <ul class="ul">
<li class="li">Core product capability to assist users in creating regulatory alerts manually</li>
<li class="li">Easily, create, organize and publish a regulatory alert to record changes from internal or external factors</li>
</ul></li>
<li class="li">Bulk import regulatory alerts in large volume <ul class="ul">
<li class="li">Import your regulatory alerts in bulk, Test and execute your import for data correction and accuracy</li>
<li class="li">Easy handling and correction of import errors</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">UX Standardization <ul class="ul">
<li class="li">Adopted 3-column layout user interface to maintain uniformity and consistency theme across ServiceNow</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Bulk Selector options are not working when scoping multiple Entities for impact analysis</li>
<li class="li">Encoded string observed in regulatory alert content</li>
<li class="li">Content for regulatory alert are not loading when Thomson Reuters integration plugin is not installed</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.0 - August 2023</dt>
<dd class="dd">Changed: Implemented new Record page template changes to RCM record pages.</dd>
<dt class="dt dlterm">Version 16.0.2 - July 2023</dt>
<dd class="dd">Fixed: Addressed an issue where the Runtime access tracking field's value was inadvertently changing from "None" to "Enforcing" during the Utah upgrade.</dd>
<dt class="dt dlterm">Version 16.0.1 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: Ability to associate multiple Regulatory tasks to the same issue.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Access controls for viewing reports</li>
<li class="li">Localization issues</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 15.0.0 - December 2022</dt>
<dd class="dd">Fixed: Reduction in installation size of the application.</dd>
<dt class="dt dlterm">Version 14.1.0 - March 2022</dt>
<dd class="dd">Fixed: Security issue</dd>
<dt class="dt dlterm">Version 13.0.1 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-regulatory-change-mgmt__ul_akt_h1y_wqb">
<li class="li">New: Regulatory alert contains a new provider reference.</li>
<li class="li">Changed:<ul class="ul" id="store-grc-rn-regulatory-change-mgmt__ul_xgs_31y_wqb">
<li class="li">Regulatory feed nomenclature used earlier has been replaced with Regulatory alert</li>
<li class="li">Regulatory alert to taxonomy mapping is now added as a one to many table</li>
<li class="li">Related documents now have the ability to reference specific citation from library</li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-grc-rn-regulatory-change-mgmt__ul_r5x_j1y_wqb">
<li class="li">Taxonomy references on regulatory feed are deprecated and moved to the Regulatory feed to taxonomy mapping table</li>
<li class="li">Taxonomy related tables (both internal and external taxonomy) has been deprecated. The new taxnomy tables from the GRC: taxnomy management plugin is to be used</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 12.0.2 - March 2021</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-regulatory-change-mgmt__ul_gfx_zby_54b">
<li class="li">New:<ul class="ul" id="store-grc-rn-regulatory-change-mgmt__ul_ey4_ccy_54b">
<li class="li">Support issue creation while implementing regulatory changes</li>
<li class="li">Automated action task creation to implement changes on the impacted Policies and Risk Statements in addition to Control Objectives</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 11.0.3 - November 2020</dt>
<dd class="dd">The ServiceNow Regulatory Change Management application provides a streamlined end-to-end process for managing regulatory changes. You can integrate content from various regulatory intelligence providers and constantly
keep an eye on your regulatory horizon. Use robust workflows to assess the applicability and impact of regulatory events, map them with internal GRC objects, and execute the regulatory changes. Configurable reports and
dashboards, with notifications and alerts increase the transparency of regulatory compliance across the organization.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-change-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-change-mgmt.html\"><body id=\"store-grc-rn-regulatory-change-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-regulatory-change-mgmt\" aria-labelledby=\"title_store-grc-rn-regulatory-change-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-regulatory-change-mgmt\"><span class=\"ph\">GRC: Regulatory Change Management</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC: Regulatory Change Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-regulatory-change-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d542710e61\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 21.0.1 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Multiple regulatory tasks per alert: Regulatory alerts can now include multiple regulatory tasks, allowing teams to assign responsibilities and track progress across distinct impact areas for comprehensive\n compliance management.</li>\n <li class=\"li\">Source document import tasks: Multiple source document import tasks can be linked to a single alert to manage regulatory content ingestion, ensuring accurate capture and organization of relevant documents for\n compliance planning. These tasks follow a defined workflow from new to completed states.</li>\n <li class=\"li\">Regulatory task workflow updates: Regulatory tasks progress through new, work in progress, implementation, optional awaiting approval, and completed states. Tasks can be closed manually during Implementation\n if all action tasks are completed, providing flexibility in managing approvals.</li>\n <li class=\"li\">Action tasks management: Action tasks can be created when regulatory tasks are in new, work in progress, or implementation states, enabling detailed breakdown and monitoring of activities. Reopening action\n tasks is possible if regulatory tasks are rejected and moved back to implementation for rework.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.2.2 - June 2025</dt>\n <dd class=\"dd\" id=\"store-grc-rn-regulatory-change-mgmt__latest-regulatory-change-mgmt\">Fixed: Enhanced security by creating Query range ACLs across multiple tables.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.1.2 - May 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Added new impacted areas feature supporting multiple compliance and risk objects like controls, policies, control objectives, risks and so on.</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Enhanced the RCM action task form view to support new impacted areas feature.</li>\n <li class=\"li\">Impact radius calculation is updated to handle new impacted areas feature.</li>\n </ul>\n </li>\n <li class=\"li\">Removed:<ul class=\"ul\">\n <li class=\"li\">Replaced legacy related documents feature with new Impacted areas.</li>\n <li class=\"li\">Automated action task creation as part of Impact radius now only creates tasks present in impacted areas table.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.1 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Introduced new Impact assessment feature based on smart assessment engine for a regulatory alert.</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Unified experience to trigger both impact and risk assessment.</li>\n <li class=\"li\">Improved overview and landing page experience with new reports on impact assessment.</li>\n </ul>\n </li>\n <li class=\"li\">Removed:<ul class=\"ul\">\n <li class=\"li\">Entity class configuration is removed to provide flexibility in selection all the entities for risk assessment.</li>\n <li class=\"li\">All open assessments for a regulatory alert, whether they are risk assessments or regulatory assessments, are not marked as canceled and remain open even after an alert is marked applicable.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.1 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: Incorporated new risk assessment feature changes to RCM product.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.</li>\n <li class=\"li\">Security fixes.</li>\n <li class=\"li\">Added new role changes to fix internal ML model access issue.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.0 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Define routing rules to automatically distribute regulatory alerts to internal stakeholders. Apply conditions to filter incoming regulatory feeds by Title, Description, Key dates, and many other fields. You\n can auto-assign filtered regulatory alerts to domain experts for further review.</li>\n <li class=\"li\">AI-powered recommendations from the most relevant citations through incoming regulatory changes, authority documents, child citations, and related control objects. You can drill down into the recommendation to\n explore its details within the context of the alert.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Improved task management to facilitate the coordinator in changing the ownership of change tasks and action tasks.</li>\n <li class=\"li\">Next Experience Chat Collaboration and Discuss.</li>\n <li class=\"li\">Monitor action tasks segregated from or application for differentiation and reporting in the My Tasks portal.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.2 - June 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Deprecated legacy "Regulatory Change Management" overview dashboard. <ul class=\"ul\">\n <li class=\"li\">Dashboard will continue for existing customers.</li>\n <li class=\"li\">It will not be available for new customers.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.2 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Manual Regulatory Alert Creation <ul class=\"ul\">\n <li class=\"li\">Core product capability to assist users in creating regulatory alerts manually</li>\n <li class=\"li\">Easily, create, organize and publish a regulatory alert to record changes from internal or external factors</li>\n </ul></li>\n <li class=\"li\">Bulk import regulatory alerts in large volume <ul class=\"ul\">\n <li class=\"li\">Import your regulatory alerts in bulk, Test and execute your import for data correction and accuracy</li>\n <li class=\"li\">Easy handling and correction of import errors</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">UX Standardization <ul class=\"ul\">\n <li class=\"li\">Adopted 3-column layout user interface to maintain uniformity and consistency theme across ServiceNow</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Bulk Selector options are not working when scoping multiple Entities for impact analysis</li>\n <li class=\"li\">Encoded string observed in regulatory alert content</li>\n <li class=\"li\">Content for regulatory alert are not loading when Thomson Reuters integration plugin is not installed</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.0 - August 2023</dt>\n <dd class=\"dd\">Changed: Implemented new Record page template changes to RCM record pages.</dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.2 - July 2023</dt>\n <dd class=\"dd\">Fixed: Addressed an issue where the Runtime access tracking field's value was inadvertently changing from "None" to "Enforcing" during the Utah upgrade.</dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.1 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: Ability to associate multiple Regulatory tasks to the same issue.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Access controls for viewing reports</li>\n <li class=\"li\">Localization issues</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.0 - December 2022</dt>\n <dd class=\"dd\">Fixed: Reduction in installation size of the application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 14.1.0 - March 2022</dt>\n <dd class=\"dd\">Fixed: Security issue</dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.1 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-regulatory-change-mgmt__ul_akt_h1y_wqb\">\n <li class=\"li\">New: Regulatory alert contains a new provider reference.</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-grc-rn-regulatory-change-mgmt__ul_xgs_31y_wqb\">\n <li class=\"li\">Regulatory feed nomenclature used earlier has been replaced with Regulatory alert</li>\n <li class=\"li\">Regulatory alert to taxonomy mapping is now added as a one to many table</li>\n <li class=\"li\">Related documents now have the ability to reference specific citation from library</li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-grc-rn-regulatory-change-mgmt__ul_r5x_j1y_wqb\">\n <li class=\"li\">Taxonomy references on regulatory feed are deprecated and moved to the Regulatory feed to taxonomy mapping table</li>\n <li class=\"li\">Taxonomy related tables (both internal and external taxonomy) has been deprecated. The new taxnomy tables from the GRC: taxnomy management plugin is to be used</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.2 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-regulatory-change-mgmt__ul_gfx_zby_54b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-regulatory-change-mgmt__ul_ey4_ccy_54b\">\n <li class=\"li\">Support issue creation while implementing regulatory changes</li>\n <li class=\"li\">Automated action task creation to implement changes on the impacted Policies and Risk Statements in addition to Control Objectives</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.3 - November 2020</dt>\n <dd class=\"dd\">The ServiceNow Regulatory Change Management application provides a streamlined end-to-end process for managing regulatory changes. You can integrate content from various regulatory intelligence providers and constantly\n keep an eye on your regulatory horizon. Use robust workflows to assess the applicability and impact of regulatory events, map them with internal GRC objects, and execute the regulatory changes. Configurable reports and\n dashboards, with notifications and alerts increase the transparency of regulatory compliance across the organization.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # GRC: Regulatory Change Management release notes
Version history for the GRC: Regulatory Change Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* New:
+ Multiple regulatory tasks per alert: Regulatory alerts can now include multiple regulatory tasks, allowing teams to assign responsibilities and track progress across distinct impact areas for comprehensive
compliance management.
+ Source document import tasks: Multiple source document import tasks can be linked to a single alert to manage regulatory content ingestion, ensuring accurate capture and organization of relevant documents for
compliance planning. These tasks follow a defined workflow from new to completed states.
+ Regulatory task workflow updates: Regulatory tasks progress through new, work in progress, implementation, optional awaiting approval, and completed states. Tasks can be closed manually during Implementation
if all action tasks are completed, providing flexibility in managing approvals.
+ Action tasks management: Action tasks can be created when regulatory tasks are in new, work in progress, or implementation states, enabling detailed breakdown and monitoring of activities. Reopening action
tasks is possible if regulatory tasks are rejected and moved back to implementation for rework.
#### Version 20.2.2 - June 2025
Fixed: Enhanced security by creating Query range ACLs across multiple tables.
#### Version 20.1.2 - May 2025
* New: Added new impacted areas feature supporting multiple compliance and risk objects like controls, policies, control objectives, risks and so on.
* Changed:
+ Enhanced the RCM action task form view to support new impacted areas feature.
+ Impact radius calculation is updated to handle new impacted areas feature.
* Removed:
+ Replaced legacy related documents feature with new Impacted areas.
+ Automated action task creation as part of Impact radius now only creates tasks present in impacted areas table.
#### Version 20.0.1 - February 2025
* New: Introduced new Impact assessment feature based on smart assessment engine for a regulatory alert.
* Changed:
+ Unified experience to trigger both impact and risk assessment.
+ Improved overview and landing page experience with new reports on impact assessment.
* Removed:
+ Entity class configuration is removed to provide flexibility in selection all the entities for risk assessment.
+ All open assessments for a regulatory alert, whether they are risk assessments or regulatory assessments, are not marked as canceled and remain open even after an alert is marked applicable.
#### Version 19.1.1 - November 2024
* Changed: Incorporated new risk assessment feature changes to RCM product.
* Fixed:
+ Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.
+ Security fixes.
+ Added new role changes to fix internal ML model access issue.
#### Version 19.0.0 - August 2024
* New:
+ Define routing rules to automatically distribute regulatory alerts to internal stakeholders. Apply conditions to filter incoming regulatory feeds by Title, Description, Key dates, and many other fields. You
can auto-assign filtered regulatory alerts to domain experts for further review.
+ AI-powered recommendations from the most relevant citations through incoming regulatory changes, authority documents, child citations, and related control objects. You can drill down into the recommendation to
explore its details within the context of the alert.
* Changed:
+ Improved task management to facilitate the coordinator in changing the ownership of change tasks and action tasks.
+ Next Experience Chat Collaboration and Discuss.
+ Monitor action tasks segregated from or application for differentiation and reporting in the My Tasks portal.
#### Version 18.1.2 - June 2024
* Deprecated legacy "Regulatory Change Management" overview dashboard.
+ Dashboard will continue for existing customers.
+ It will not be available for new customers.
#### Version 18.0.2 - February 2024
* New:
+ Manual Regulatory Alert Creation
- Core product capability to assist users in creating regulatory alerts manually
- Easily, create, organize and publish a regulatory alert to record changes from internal or external factors
+ Bulk import regulatory alerts in large volume
- Import your regulatory alerts in bulk, Test and execute your import for data correction and accuracy
- Easy handling and correction of import errors
* Changed:
+ UX Standardization
- Adopted 3-column layout user interface to maintain uniformity and consistency theme across ServiceNow
* Fixed:
+ Bulk Selector options are not working when scoping multiple Entities for impact analysis
+ Encoded string observed in regulatory alert content
+ Content for regulatory alert are not loading when Thomson Reuters integration plugin is not installed
#### Version 17.0.0 - August 2023
Changed: Implemented new Record page template changes to RCM record pages.
#### Version 16.0.2 - July 2023
Fixed: Addressed an issue where the Runtime access tracking field's value was inadvertently changing from "None" to "Enforcing" during the Utah upgrade.
#### Version 16.0.1 - February 2023
* Changed: Ability to associate multiple Regulatory tasks to the same issue.
* Fixed:
+ Access controls for viewing reports
+ Localization issues
#### Version 15.0.0 - December 2022
Fixed: Reduction in installation size of the application.
#### Version 14.1.0 - March 2022
Fixed: Security issue
#### Version 13.0.1 - September 2021
* New: Regulatory alert contains a new provider reference.
* Changed:
+ Regulatory feed nomenclature used earlier has been replaced with Regulatory alert
+ Regulatory alert to taxonomy mapping is now added as a one to many table
+ Related documents now have the ability to reference specific citation from library
* Removed:
+ Taxonomy references on regulatory feed are deprecated and moved to the Regulatory feed to taxonomy mapping table
+ Taxonomy related tables (both internal and external taxonomy) has been deprecated. The new taxnomy tables from the GRC: taxnomy management plugin is to be used
#### Version 12.0.2 - March 2021
* New:
+ Support issue creation while implementing regulatory changes
+ Automated action task creation to implement changes on the impacted Policies and Risk Statements in addition to Control Objectives
#### Version 11.0.3 - November 2020
The ServiceNow Regulatory Change Management application provides a streamlined end-to-end process for managing regulatory changes. You can integrate content from various regulatory intelligence providers and constantly
keep an eye on your regulatory horizon. Use robust workflows to assess the applicability and impact of regulatory events, map them with internal GRC objects, and execute the regulatory changes. Configurable reports and
dashboards, with notifications and alerts increase the transparency of regulatory compliance across the organization.
| ---
title: 'GRC: Regulatory Change Management release notes'
description: 'Version history for the GRC: Regulatory Change Management on the ServiceNow
Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Regulatory Change Management release notes
Version history for the GRC: Regulatory Change Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* New:
+ Multiple regulatory tasks per alert: Regulatory alerts can now include multiple regulatory tasks, allowing teams to assign responsibilities and track progress across distinct impact areas for comprehensive
compliance management.
+ Source document import tasks: Multiple source document import tasks can be linked to a single alert to manage regulatory content ingestion, ensuring accurate capture and organization of relevant documents for
compliance planning. These tasks follow a defined workflow from new to completed states.
+ Regulatory task workflow updates: Regulatory tasks progress through new, work in progress, implementation, optional awaiting approval, and completed states. Tasks can be closed manually during Implementation
if all action tasks are completed, providing flexibility in managing approvals.
+ Action tasks management: Action tasks can be created when regulatory tasks are in new, work in progress, or implementation states, enabling detailed breakdown and monitoring of activities. Reopening action
tasks is possible if regulatory tasks are rejected and moved back to implementation for rework.
#### Version 20.2.2 - June 2025
Fixed: Enhanced security by creating Query range ACLs across multiple tables.
#### Version 20.1.2 - May 2025
* New: Added new impacted areas feature supporting multiple compliance and risk objects like controls, policies, control objectives, risks and so on.
* Changed:
+ Enhanced the RCM action task form view to support new impacted areas feature.
+ Impact radius calculation is updated to handle new impacted areas feature.
* Removed:
+ Replaced legacy related documents feature with new Impacted areas.
+ Automated action task creation as part of Impact radius now only creates tasks present in impacted areas table.
#### Version 20.0.1 - February 2025
* New: Introduced new Impact assessment feature based on smart assessment engine for a regulatory alert.
* Changed:
+ Unified experience to trigger both impact and risk assessment.
+ Improved overview and landing page experience with new reports on impact assessment.
* Removed:
+ Entity class configuration is removed to provide flexibility in selection all the entities for risk assessment.
+ All open assessments for a regulatory alert, whether they are risk assessments or regulatory assessments, are not marked as canceled and remain open even after an alert is marked applicable.
#### Version 19.1.1 - November 2024
* Changed: Incorporated new risk assessment feature changes to RCM product.
* Fixed:
+ Improved workspace experience for users with low vision or those who rely on assistive technology, such as screen readers. This includes optimising zoom capabilities.
+ Security fixes.
+ Added new role changes to fix internal ML model access issue.
#### Version 19.0.0 - August 2024
* New:
+ Define routing rules to automatically distribute regulatory alerts to internal stakeholders. Apply conditions to filter incoming regulatory feeds by Title, Description, Key dates, and many other fields. You
can auto-assign filtered regulatory alerts to domain experts for further review.
+ AI-powered recommendations from the most relevant citations through incoming regulatory changes, authority documents, child citations, and related control objects. You can drill down into the recommendation to
explore its details within the context of the alert.
* Changed:
+ Improved task management to facilitate the coordinator in changing the ownership of change tasks and action tasks.
+ Next Experience Chat Collaboration and Discuss.
+ Monitor action tasks segregated from or application for differentiation and reporting in the My Tasks portal.
#### Version 18.1.2 - June 2024
* Deprecated legacy "Regulatory Change Management" overview dashboard.
+ Dashboard will continue for existing customers.
+ It will not be available for new customers.
#### Version 18.0.2 - February 2024
* New:
+ Manual Regulatory Alert Creation
- Core product capability to assist users in creating regulatory alerts manually
- Easily, create, organize and publish a regulatory alert to record changes from internal or external factors
+ Bulk import regulatory alerts in large volume
- Import your regulatory alerts in bulk, Test and execute your import for data correction and accuracy
- Easy handling and correction of import errors
* Changed:
+ UX Standardization
- Adopted 3-column layout user interface to maintain uniformity and consistency theme across ServiceNow
* Fixed:
+ Bulk Selector options are not working when scoping multiple Entities for impact analysis
+ Encoded string observed in regulatory alert content
+ Content for regulatory alert are not loading when Thomson Reuters integration plugin is not installed
#### Version 17.0.0 - August 2023
Changed: Implemented new Record page template changes to RCM record pages.
#### Version 16.0.2 - July 2023
Fixed: Addressed an issue where the Runtime access tracking field's value was inadvertently changing from "None" to "Enforcing" during the Utah upgrade.
#### Version 16.0.1 - February 2023
* Changed: Ability to associate multiple Regulatory tasks to the same issue.
* Fixed:
+ Access controls for viewing reports
+ Localization issues
#### Version 15.0.0 - December 2022
Fixed: Reduction in installation size of the application.
#### Version 14.1.0 - March 2022
Fixed: Security issue
#### Version 13.0.1 - September 2021
* New: Regulatory alert contains a new provider reference.
* Changed:
+ Regulatory feed nomenclature used earlier has been replaced with Regulatory alert
+ Regulatory alert to taxonomy mapping is now added as a one to many table
+ Related documents now have the ability to reference specific citation from library
* Removed:
+ Taxonomy references on regulatory feed are deprecated and moved to the Regulatory feed to taxonomy mapping table
+ Taxonomy related tables (both internal and external taxonomy) has been deprecated. The new taxnomy tables from the GRC: taxnomy management plugin is to be used
#### Version 12.0.2 - March 2021
* New:
+ Support issue creation while implementing regulatory changes
+ Automated action task creation to implement changes on the impacted Policies and Risk Statements in addition to Control Objectives
#### Version 11.0.3 - November 2020
The ServiceNow Regulatory Change Management application provides a streamlined end-to-end process for managing regulatory changes. You can integrate content from various regulatory intelligence providers and constantly
keep an eye on your regulatory horizon. Use robust workflows to assess the applicability and impact of regulatory events, map them with internal GRC objects, and execute the regulatory changes. Configurable reports and
dashboards, with notifications and alerts increase the transparency of regulatory compliance across the organization.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt-workspace.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt-workspace.html | GRC: Risk Management Workspace release notes | Version history for the Risk Management Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
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<h1 class="title topictitle1" id="title_store-grc-rn-risk-mgmt-workspace"><span class="ph">GRC</span>: <span class="ph">Risk Management</span> Workspace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Risk Management</span> Workspace application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-risk-mgmt-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d74394e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.2 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_gd2_ycn_bgc">
<li class="li">Entity Wise Risk Profile Matrix: <ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_a22_ycn_bgc">
<li class="li">Access and analyze the risk posture of your organization using entity-related data, such as risks, controls, KRIs, and events in a centralized, configurable grid-based view. This feature reduces time
spent switching views and helps risk managers assess data more easily, leading to more proactive and streamlined risk management.</li>
</ul>
</li>
<li class="li">Project Risk Assessment Grid: <ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_b22_ycn_bgc">
<li class="li">Gain efficient control over risk assessments with the new grid-based Risk and Control Self Assessment (RCSA). Quickly compare, edit, and prioritize risks and controls using the flexible,
spreadsheet-style interface. Use side-by-side views and bulk editing to complete assessments faster.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_r1b_zcn_bgc">
<li class="li">Addressed a bug where assessors were able to delete Risk Response tasks in the Risk Assessment component, even without having the GRC Manager role. The intended behavior is that only the GRC Manager should
have deletion rights. However, to accommodate practical usage, the logic has been updated as follows: <ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_od5_ycn_bgc">
<li class="li">Only GRC Managers or assessors who created the Risk Response task within their own assessment are allowed to delete that task.</li>
<li class="li">Assessors who did not create the task (e.g., tasks copied from previous assessments) will not be able to delete it.</li>
</ul>
</li>
<li class="li">Task-related widgets have been removed from the Home pages to improve load times. Users can now access all their assigned tasks and group tasks directly on the Task page for better visibility.</li>
<li class="li">Updated the navigation flow for Classic Risk Assessments in Workspace. Previously, clicking on a Classic Risk Assessment would take users directly to the assessment. With this change, users are first taken to
the assessment record, where they can then click an action to open the assessment.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_vfl_1dn_bgc">
<li class="li">Resolved an issue where English-language records in the UI message (sys_ui_message) table related to the Risk Assessment component could not be edited. Users were able to modify records in other languages, but
not in English, which caused challenges in customizing UI messages for the Risk Assessment module.</li>
<li class="li">Corrected translation inconsistencies.</li>
<li class="li">Risk Event tasks are now integrated on the Tasks page within the Risk workspace.</li>
<li class="li">Issue widgets on the Business Operation Risk Manager home page now correctly filter based on entity selection.</li>
<li class="li">Impacted entities on Risk Events can now be deleted properly within the Workspace.</li>
<li class="li">Resolved an issue where comments containing the = character were being truncated in the Risk Identification Rejection workflow.</li>
<li class="li">Fixed a problem where Group Approvers were not visible on the Risk Mitigation task.</li>
<li class="li">Addressed an issue preventing Entity Owners selected as Assessors in Risk Assessment projects from progressing from the Risk Identification state to the Assessment state.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 20.1.1 - May 2025</dt>
<dd class="dd" id="store-grc-rn-risk-mgmt-workspace__latest-store-grc-rn-risk-mgmt-workspace">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_n4g_s3c_cfc">
<li class="li">Add tags on Risk Assessment pages for better categorization and filtering.</li>
<li class="li">Assessors can generate a Risk Assessment summary when submitting an assessment.</li>
<li class="li">Introduced Generative AI to automatically generate risk assessment summaries, helping assessors during submission and providing approvers with a quick view of progress and key insights. This feature is
available exclusively with the Now Assist for IRM application.</li>
<li class="li">Implemented Entity-Based Access Control to improve security across key Risk Management and Advanced Risk Management tables.</li>
<li class="li">Enabled support for Coral theme.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_vwc_t3c_cfc">
<li class="li">Renamed GRC Tasks Workspace embedded in Employee Center to GRC Portal.</li>
<li class="li">Deprecated the existing Risk Portal and updated navigation links from Risk Portal modules to direct users to the new GRC Portal.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_xzm_53c_cfc">
<li class="li">Improved performance of Risk Workspace home pages by adding composite indexes to the Issue table. Since the Issue table extends the Task table, environments with a large number of Task records may experience
longer upgrade times. For example, an increase of approximately 45 minutes for systems with 40 million Task records. The following composite indexes have been added: <ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_svr_t3c_cfc">
<li class="li">Task Type, Active, Due Date</li>
<li class="li">Task Type, Active, Priority</li>
<li class="li">Task Type, Confidential</li>
<li class="li">Task Type, Active, Created By</li>
<li class="li">Refactored Heatmap Workbench layout and fixed scaling issues to ensure smooth reflow and correct content display at zoom levels up to 400%.</li>
</ul>
</li>
<li class="li">Enhanced the user experience in Risk Workspace for those using assistive technologies such as screen readers.</li>
<li class="li">Resolved an issue with drill-down functionality on dashboards containing indicator-based widgets.</li>
<li class="li">Fixed an issue where Risk Response data was missing or duplicated for non-English users on the Risk Assessment pages.</li>
<li class="li">Fixed an issue where the Risk Assessment status did not reflect as Completed when automated factors were used.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 20.0.1 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_j3j_ybx_c2c">
<li class="li">Reassess completed risk assessment projects to evaluate risks based on new insights or changing conditions.</li>
<li class="li">Copy risk responses from a previous risk assessment during the reassessment of a risk assessment project.</li>
<li class="li">Reassign assessors for multiple risk assessment projects to optimize resource allocation.</li>
<li class="li">Remove risks from a risk assessment project during the assessment to streamline focus on relevant risks.</li>
<li class="li">Enable and manage the risk response task workflow from the Risk Assessment Methodology (RAM) form.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_yvv_ybx_c2c">
<li class="li">Resolved performance issues on the home pages of Operational Risk Manager and IT Risk Manager to improve load times.</li>
<li class="li">Resolved translation issues across multiple pages.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_typ_ccx_c2c">
<li class="li">Introducing a configurable system for previewing colors in the Risk and Advanced Risk components. This system allows the use of highlighted value component colors instead of hex codes, improving theming and
addressing accessibility challenges. The update ensures consistent and accessible risk rating colors across various pages, including Risk Assessment, Heatmap Workbench, Record Overview, Dashboards, and Project
Summary page.</li>
<li class="li">Inline dashboards are now set to read-only, resolving customization issues encountered during upgrades.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.1.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_r2x_qn2_ddc">
<li class="li">Risk Assessment Project:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_rcc_rn2_ddc">
<li class="li">Empower assessors to perform bulk assessments on multiple risks and controls simultaneously, with an intuitive and seamless user experience.</li>
<li class="li">Enable assessors to set up the assessment project's context, including name, Risk assessment methodology (RAM), and other relevant details.</li>
<li class="li">Allow assessors to scope multiple risks for evaluation as part of the assessment project.</li>
<li class="li">Introduce a focused UI that allows assessors to move seamlessly between different stages of risk assessment without needing to switch between multiple screens.</li>
<li class="li">Provide a clear and concise overview of assessment results, including an assessment summary for quick review and effective decision-making.</li>
<li class="li">Ensure accuracy and reliability with error handling and validation frameworks.</li>
<li class="li">Support dynamic approval of the Risk Assessment Project using the approval configurator.</li>
</ul></li>
<li class="li">Risk Assessment:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_i13_sn2_ddc">
<li class="li">Navigate between different sections of an assessment at any point during the process.</li>
<li class="li">Added a new button in the header to execute automated factors.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_yqf_tn2_ddc">
<li class="li">Risk Assessment:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_p2j_tn2_ddc">
<li class="li">The "State" field has been replaced with the "Status" field in Workspaces. The "State" will no longer update when navigating between sections.</li>
<li class="li">The navigation panel has been revamped for a refreshed look and improved usability.</li>
<li class="li">Convenient "Back" and "Next" buttons are now always visible at the footer for smoother navigation.</li>
<li class="li">Section-by-section validation during navigation has been removed, implementing a validation framework that checks the entire assessment at once.</li>
<li class="li">Automated factors, which were previously executed on state change, will now be executed when the assessment is created, as there are no longer state changes in Workspaces.</li>
</ul></li>
</ul></li>
<li class="li">Other: The Risk portal has been deprecated, and a navigation link has been added to access the new Risk portal.</li>
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-risk-mgmt-workspace__ul_np1_wn2_ddc">
<li class="li">Improved the workspace experience for users with low vision or those relying on assistive technology, such as screen readers, including improved zoom functionality.</li>
<li class="li">Implemented security fixes.</li>
<li class="li">Resolved localization issues.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.2 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Accessibility and localization issues have been resolved.</li>
<li class="li">The loading time of the Business Operational Risk Manager home page has been improved.</li>
<li class="li">The widget on the Business Operational Risk home page now correctly displays the count of issues.</li>
<li class="li">The Risk Workspace home page now excludes issues in Closed or Cancelled state.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.1.1 - June 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Created a new dashboard page to view the risk-related Next Experience dashboards</li>
<li class="li">Supporting List page URL generation based on filters</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Security issues</li>
<li class="li">Routing issues of risk assessment from risk record</li>
<li class="li">Any object assessment modal issues on the record page</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support auto-save on Risk Assessments</li>
<li class="li">Integration with Parallel review and feedback workflow</li>
<li class="li">Support formula builder in metric definitions</li>
<li class="li">Bulk reassignment and approval in My tasks for risk assessments</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Create from library option enabled from risk assessment scope playbook, risk assessment component, and risk mitigation task.</li>
<li class="li">Earlier, Risk assessment pages were referred from GRC Workspace. We have created an ARA workspace in GRC: Advanced Risk Application. With this change, the risk assessment content can be referenced from the ARA
workspace instead of the GRC Workspace. All customizations that were made in the GRC Workspace aren't carried forward to the ARA Workspace. You must reapply those customizations to the available default pages
in the ARA Workspace to see them during the risk assessment. For more information, see KB1585068.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Navigation to risk assessment homepage from the risk assessment record page</li>
<li class="li">Accessibility bugs</li>
<li class="li">Chrome console errors in the risk assessment page</li>
<li class="li">Enhanced security in data brokers</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.1 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Revamp experience of the risk assessment scheduler and risk assessment scope using the playbook.</li>
<li class="li">Metric data task page integration in the Risk workspace.</li>
<li class="li">Review and fix the column layout for lists.</li>
<li class="li">AI/ML contextual sidebar on Risk event and Risk record pages.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Padding issue in the Risk event overview page.</li>
<li class="li">Common control was not associating to risk.</li>
<li class="li">Two primary action buttons was appearing on the risk assessment home page.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 16.0.2 - July 2023</dt>
<dd class="dd">Fixed: Addressed an issue where the Runtime access tracking field's value was inadvertently changing from "None" to "Enforcing" during the Utah upgrade.</dd>
<dt class="dt dlterm">Version 16.0.1 February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Issue architecture-related changes</li>
<li class="li">Common controls-related changes</li>
<li class="li">Risk appetite-related changes on the risk statement records</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Dark theme-related bugs</li>
<li class="li">WCAG bug fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 15.0.2 - December 2022</dt>
<dd class="dd">Fixed: Reduced application installation size</dd>
<dt class="dt dlterm">Version 15.0.1 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Overview pages to show metric related widgets</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Business op risk manger is not able to create scope in workspace</li>
<li class="li">Send Assessment button on Object level Assessment popup is not enabled by default</li>
<li class="li">Indicator template message is not being externalized for translation</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.1.1 - March 2022</dt>
<dd class="dd">New: Home page for Business Op-Risk manager.</dd>
<dt class="dt dlterm">Version 13.0.4 - September 2021</dt>
<dd class="dd">The Risk workspace is a single-pane view for the IT Risk Manager and the Operational Risk Manager to view the overall risk posture for your organization, track time-sensitive issues, major losses, and control deficiencies
that may increase the risks for your organization.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt-workspace.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt-workspace.html\"><body id=\"store-grc-rn-risk-mgmt-workspace\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-risk-mgmt-workspace\" aria-labelledby=\"title_store-grc-rn-risk-mgmt-workspace\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-risk-mgmt-workspace\"><span class=\"ph\">GRC</span>: <span class=\"ph\">Risk Management</span> Workspace release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Risk Management</span> Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-risk-mgmt-workspace__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d74394e64\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 21.0.2 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_gd2_ycn_bgc\">\n <li class=\"li\">Entity Wise Risk Profile Matrix: <ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_a22_ycn_bgc\">\n <li class=\"li\">Access and analyze the risk posture of your organization using entity-related data, such as risks, controls, KRIs, and events in a centralized, configurable grid-based view. This feature reduces time\n spent switching views and helps risk managers assess data more easily, leading to more proactive and streamlined risk management.</li>\n </ul>\n </li>\n <li class=\"li\">Project Risk Assessment Grid: <ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_b22_ycn_bgc\">\n <li class=\"li\">Gain efficient control over risk assessments with the new grid-based Risk and Control Self Assessment (RCSA). Quickly compare, edit, and prioritize risks and controls using the flexible,\n spreadsheet-style interface. Use side-by-side views and bulk editing to complete assessments faster.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_r1b_zcn_bgc\">\n <li class=\"li\">Addressed a bug where assessors were able to delete Risk Response tasks in the Risk Assessment component, even without having the GRC Manager role. The intended behavior is that only the GRC Manager should\n have deletion rights. However, to accommodate practical usage, the logic has been updated as follows: <ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_od5_ycn_bgc\">\n <li class=\"li\">Only GRC Managers or assessors who created the Risk Response task within their own assessment are allowed to delete that task.</li>\n <li class=\"li\">Assessors who did not create the task (e.g., tasks copied from previous assessments) will not be able to delete it.</li>\n </ul>\n </li>\n <li class=\"li\">Task-related widgets have been removed from the Home pages to improve load times. Users can now access all their assigned tasks and group tasks directly on the Task page for better visibility.</li>\n <li class=\"li\">Updated the navigation flow for Classic Risk Assessments in Workspace. Previously, clicking on a Classic Risk Assessment would take users directly to the assessment. With this change, users are first taken to\n the assessment record, where they can then click an action to open the assessment.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_vfl_1dn_bgc\">\n <li class=\"li\">Resolved an issue where English-language records in the UI message (sys_ui_message) table related to the Risk Assessment component could not be edited. Users were able to modify records in other languages, but\n not in English, which caused challenges in customizing UI messages for the Risk Assessment module.</li>\n <li class=\"li\">Corrected translation inconsistencies.</li>\n <li class=\"li\">Risk Event tasks are now integrated on the Tasks page within the Risk workspace.</li>\n <li class=\"li\">Issue widgets on the Business Operation Risk Manager home page now correctly filter based on entity selection.</li>\n <li class=\"li\">Impacted entities on Risk Events can now be deleted properly within the Workspace.</li>\n <li class=\"li\">Resolved an issue where comments containing the = character were being truncated in the Risk Identification Rejection workflow.</li>\n <li class=\"li\">Fixed a problem where Group Approvers were not visible on the Risk Mitigation task.</li>\n <li class=\"li\">Addressed an issue preventing Entity Owners selected as Assessors in Risk Assessment projects from progressing from the Risk Identification state to the Assessment state.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 20.1.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-grc-rn-risk-mgmt-workspace__latest-store-grc-rn-risk-mgmt-workspace\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_n4g_s3c_cfc\">\n <li class=\"li\">Add tags on Risk Assessment pages for better categorization and filtering.</li>\n <li class=\"li\">Assessors can generate a Risk Assessment summary when submitting an assessment.</li>\n <li class=\"li\">Introduced Generative AI to automatically generate risk assessment summaries, helping assessors during submission and providing approvers with a quick view of progress and key insights. This feature is\n available exclusively with the Now Assist for IRM application.</li>\n <li class=\"li\">Implemented Entity-Based Access Control to improve security across key Risk Management and Advanced Risk Management tables.</li>\n <li class=\"li\">Enabled support for Coral theme.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_vwc_t3c_cfc\">\n <li class=\"li\">Renamed GRC Tasks Workspace embedded in Employee Center to GRC Portal.</li>\n <li class=\"li\">Deprecated the existing Risk Portal and updated navigation links from Risk Portal modules to direct users to the new GRC Portal.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_xzm_53c_cfc\">\n <li class=\"li\">Improved performance of Risk Workspace home pages by adding composite indexes to the Issue table. Since the Issue table extends the Task table, environments with a large number of Task records may experience\n longer upgrade times. For example, an increase of approximately 45 minutes for systems with 40 million Task records. The following composite indexes have been added: <ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_svr_t3c_cfc\">\n <li class=\"li\">Task Type, Active, Due Date</li>\n <li class=\"li\">Task Type, Active, Priority</li>\n <li class=\"li\">Task Type, Confidential</li>\n <li class=\"li\">Task Type, Active, Created By</li>\n <li class=\"li\">Refactored Heatmap Workbench layout and fixed scaling issues to ensure smooth reflow and correct content display at zoom levels up to 400%.</li>\n </ul>\n </li>\n <li class=\"li\">Enhanced the user experience in Risk Workspace for those using assistive technologies such as screen readers.</li>\n <li class=\"li\">Resolved an issue with drill-down functionality on dashboards containing indicator-based widgets.</li>\n <li class=\"li\">Fixed an issue where Risk Response data was missing or duplicated for non-English users on the Risk Assessment pages.</li>\n <li class=\"li\">Fixed an issue where the Risk Assessment status did not reflect as Completed when automated factors were used.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.1 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_j3j_ybx_c2c\">\n <li class=\"li\">Reassess completed risk assessment projects to evaluate risks based on new insights or changing conditions.</li>\n <li class=\"li\">Copy risk responses from a previous risk assessment during the reassessment of a risk assessment project.</li>\n <li class=\"li\">Reassign assessors for multiple risk assessment projects to optimize resource allocation.</li>\n <li class=\"li\">Remove risks from a risk assessment project during the assessment to streamline focus on relevant risks.</li>\n <li class=\"li\">Enable and manage the risk response task workflow from the Risk Assessment Methodology (RAM) form.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_yvv_ybx_c2c\">\n <li class=\"li\">Resolved performance issues on the home pages of Operational Risk Manager and IT Risk Manager to improve load times.</li>\n <li class=\"li\">Resolved translation issues across multiple pages.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_typ_ccx_c2c\">\n <li class=\"li\">Introducing a configurable system for previewing colors in the Risk and Advanced Risk components. This system allows the use of highlighted value component colors instead of hex codes, improving theming and\n addressing accessibility challenges. The update ensures consistent and accessible risk rating colors across various pages, including Risk Assessment, Heatmap Workbench, Record Overview, Dashboards, and Project\n Summary page.</li>\n <li class=\"li\">Inline dashboards are now set to read-only, resolving customization issues encountered during upgrades.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_r2x_qn2_ddc\">\n <li class=\"li\">Risk Assessment Project:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_rcc_rn2_ddc\">\n <li class=\"li\">Empower assessors to perform bulk assessments on multiple risks and controls simultaneously, with an intuitive and seamless user experience.</li>\n <li class=\"li\">Enable assessors to set up the assessment project's context, including name, Risk assessment methodology (RAM), and other relevant details.</li>\n <li class=\"li\">Allow assessors to scope multiple risks for evaluation as part of the assessment project.</li>\n <li class=\"li\">Introduce a focused UI that allows assessors to move seamlessly between different stages of risk assessment without needing to switch between multiple screens.</li>\n <li class=\"li\">Provide a clear and concise overview of assessment results, including an assessment summary for quick review and effective decision-making.</li>\n <li class=\"li\">Ensure accuracy and reliability with error handling and validation frameworks.</li>\n <li class=\"li\">Support dynamic approval of the Risk Assessment Project using the approval configurator.</li>\n </ul></li>\n <li class=\"li\">Risk Assessment:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_i13_sn2_ddc\">\n <li class=\"li\">Navigate between different sections of an assessment at any point during the process.</li>\n <li class=\"li\">Added a new button in the header to execute automated factors.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_yqf_tn2_ddc\">\n <li class=\"li\">Risk Assessment:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_p2j_tn2_ddc\">\n <li class=\"li\">The "State" field has been replaced with the "Status" field in Workspaces. The "State" will no longer update when navigating between sections.</li>\n <li class=\"li\">The navigation panel has been revamped for a refreshed look and improved usability.</li>\n <li class=\"li\">Convenient "Back" and "Next" buttons are now always visible at the footer for smoother navigation.</li>\n <li class=\"li\">Section-by-section validation during navigation has been removed, implementing a validation framework that checks the entire assessment at once.</li>\n <li class=\"li\">Automated factors, which were previously executed on state change, will now be executed when the assessment is created, as there are no longer state changes in Workspaces.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Other: The Risk portal has been deprecated, and a navigation link has been added to access the new Risk portal.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt-workspace__ul_np1_wn2_ddc\">\n <li class=\"li\">Improved the workspace experience for users with low vision or those relying on assistive technology, such as screen readers, including improved zoom functionality.</li>\n <li class=\"li\">Implemented security fixes.</li>\n <li class=\"li\">Resolved localization issues.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.2 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Accessibility and localization issues have been resolved.</li>\n <li class=\"li\">The loading time of the Business Operational Risk Manager home page has been improved.</li>\n <li class=\"li\">The widget on the Business Operational Risk home page now correctly displays the count of issues.</li>\n <li class=\"li\">The Risk Workspace home page now excludes issues in Closed or Cancelled state.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.1 - June 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Created a new dashboard page to view the risk-related Next Experience dashboards</li>\n <li class=\"li\">Supporting List page URL generation based on filters</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Security issues</li>\n <li class=\"li\">Routing issues of risk assessment from risk record</li>\n <li class=\"li\">Any object assessment modal issues on the record page</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support auto-save on Risk Assessments</li>\n <li class=\"li\">Integration with Parallel review and feedback workflow</li>\n <li class=\"li\">Support formula builder in metric definitions</li>\n <li class=\"li\">Bulk reassignment and approval in My tasks for risk assessments</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Create from library option enabled from risk assessment scope playbook, risk assessment component, and risk mitigation task.</li>\n <li class=\"li\">Earlier, Risk assessment pages were referred from GRC Workspace. We have created an ARA workspace in GRC: Advanced Risk Application. With this change, the risk assessment content can be referenced from the ARA\n workspace instead of the GRC Workspace. All customizations that were made in the GRC Workspace aren't carried forward to the ARA Workspace. You must reapply those customizations to the available default pages\n in the ARA Workspace to see them during the risk assessment. For more information, see KB1585068.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Navigation to risk assessment homepage from the risk assessment record page</li>\n <li class=\"li\">Accessibility bugs</li>\n <li class=\"li\">Chrome console errors in the risk assessment page</li>\n <li class=\"li\">Enhanced security in data brokers</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.1 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Revamp experience of the risk assessment scheduler and risk assessment scope using the playbook.</li>\n <li class=\"li\">Metric data task page integration in the Risk workspace.</li>\n <li class=\"li\">Review and fix the column layout for lists.</li>\n <li class=\"li\">AI/ML contextual sidebar on Risk event and Risk record pages.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Padding issue in the Risk event overview page.</li>\n <li class=\"li\">Common control was not associating to risk.</li>\n <li class=\"li\">Two primary action buttons was appearing on the risk assessment home page.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.2 - July 2023</dt>\n <dd class=\"dd\">Fixed: Addressed an issue where the Runtime access tracking field's value was inadvertently changing from "None" to "Enforcing" during the Utah upgrade.</dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.1 February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Issue architecture-related changes</li>\n <li class=\"li\">Common controls-related changes</li>\n <li class=\"li\">Risk appetite-related changes on the risk statement records</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Dark theme-related bugs</li>\n <li class=\"li\">WCAG bug fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.2 - December 2022</dt>\n <dd class=\"dd\">Fixed: Reduced application installation size</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.1 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Overview pages to show metric related widgets</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Business op risk manger is not able to create scope in workspace</li>\n <li class=\"li\">Send Assessment button on Object level Assessment popup is not enabled by default</li>\n <li class=\"li\">Indicator template message is not being externalized for translation</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.1.1 - March 2022</dt>\n <dd class=\"dd\">New: Home page for Business Op-Risk manager.</dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.4 - September 2021</dt>\n <dd class=\"dd\">The Risk workspace is a single-pane view for the IT Risk Manager and the Operational Risk Manager to view the overall risk posture for your organization, track time-sensitive issues, major losses, and control deficiencies\n that may increase the risks for your organization.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # GRC: Risk Management Workspace release notes
Version history for the Risk Management Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.2 - August 2025
* New:
+ Entity Wise Risk Profile Matrix:
- Access and analyze the risk posture of your organization using entity-related data, such as risks, controls, KRIs, and events in a centralized, configurable grid-based view. This feature reduces time
spent switching views and helps risk managers assess data more easily, leading to more proactive and streamlined risk management.
+ Project Risk Assessment Grid:
- Gain efficient control over risk assessments with the new grid-based Risk and Control Self Assessment (RCSA). Quickly compare, edit, and prioritize risks and controls using the flexible,
spreadsheet-style interface. Use side-by-side views and bulk editing to complete assessments faster.
* Changed:
+ Addressed a bug where assessors were able to delete Risk Response tasks in the Risk Assessment component, even without having the GRC Manager role. The intended behavior is that only the GRC Manager should
have deletion rights. However, to accommodate practical usage, the logic has been updated as follows:
- Only GRC Managers or assessors who created the Risk Response task within their own assessment are allowed to delete that task.
- Assessors who did not create the task (e.g., tasks copied from previous assessments) will not be able to delete it.
+ Task-related widgets have been removed from the Home pages to improve load times. Users can now access all their assigned tasks and group tasks directly on the Task page for better visibility.
+ Updated the navigation flow for Classic Risk Assessments in Workspace. Previously, clicking on a Classic Risk Assessment would take users directly to the assessment. With this change, users are first taken to
the assessment record, where they can then click an action to open the assessment.
* Fixed:
+ Resolved an issue where English-language records in the UI message (sys\_ui\_message) table related to the Risk Assessment component could not be edited. Users were able to modify records in other languages, but
not in English, which caused challenges in customizing UI messages for the Risk Assessment module.
+ Corrected translation inconsistencies.
+ Risk Event tasks are now integrated on the Tasks page within the Risk workspace.
+ Issue widgets on the Business Operation Risk Manager home page now correctly filter based on entity selection.
+ Impacted entities on Risk Events can now be deleted properly within the Workspace.
+ Resolved an issue where comments containing the = character were being truncated in the Risk Identification Rejection workflow.
+ Fixed a problem where Group Approvers were not visible on the Risk Mitigation task.
+ Addressed an issue preventing Entity Owners selected as Assessors in Risk Assessment projects from progressing from the Risk Identification state to the Assessment state.
#### Version 20.1.1 - May 2025
* New:
+ Add tags on Risk Assessment pages for better categorization and filtering.
+ Assessors can generate a Risk Assessment summary when submitting an assessment.
+ Introduced Generative AI to automatically generate risk assessment summaries, helping assessors during submission and providing approvers with a quick view of progress and key insights. This feature is
available exclusively with the Now Assist for IRM application.
+ Implemented Entity-Based Access Control to improve security across key Risk Management and Advanced Risk Management tables.
+ Enabled support for Coral theme.
* Changed:
+ Renamed GRC Tasks Workspace embedded in Employee Center to GRC Portal.
+ Deprecated the existing Risk Portal and updated navigation links from Risk Portal modules to direct users to the new GRC Portal.
* Fixed:
+ Improved performance of Risk Workspace home pages by adding composite indexes to the Issue table. Since the Issue table extends the Task table, environments with a large number of Task records may experience
longer upgrade times. For example, an increase of approximately 45 minutes for systems with 40 million Task records. The following composite indexes have been added:
- Task Type, Active, Due Date
- Task Type, Active, Priority
- Task Type, Confidential
- Task Type, Active, Created By
- Refactored Heatmap Workbench layout and fixed scaling issues to ensure smooth reflow and correct content display at zoom levels up to 400%.
+ Enhanced the user experience in Risk Workspace for those using assistive technologies such as screen readers.
+ Resolved an issue with drill-down functionality on dashboards containing indicator-based widgets.
+ Fixed an issue where Risk Response data was missing or duplicated for non-English users on the Risk Assessment pages.
+ Fixed an issue where the Risk Assessment status did not reflect as Completed when automated factors were used.
#### Version 20.0.1 - February 2025
* New:
+ Reassess completed risk assessment projects to evaluate risks based on new insights or changing conditions.
+ Copy risk responses from a previous risk assessment during the reassessment of a risk assessment project.
+ Reassign assessors for multiple risk assessment projects to optimize resource allocation.
+ Remove risks from a risk assessment project during the assessment to streamline focus on relevant risks.
+ Enable and manage the risk response task workflow from the Risk Assessment Methodology (RAM) form.
* Fixed:
+ Resolved performance issues on the home pages of Operational Risk Manager and IT Risk Manager to improve load times.
+ Resolved translation issues across multiple pages.
* Changed:
+ Introducing a configurable system for previewing colors in the Risk and Advanced Risk components. This system allows the use of highlighted value component colors instead of hex codes, improving theming and
addressing accessibility challenges. The update ensures consistent and accessible risk rating colors across various pages, including Risk Assessment, Heatmap Workbench, Record Overview, Dashboards, and Project
Summary page.
+ Inline dashboards are now set to read-only, resolving customization issues encountered during upgrades.
#### Version 19.1.1 - November 2024
* New:
+ Risk Assessment Project:
- Empower assessors to perform bulk assessments on multiple risks and controls simultaneously, with an intuitive and seamless user experience.
- Enable assessors to set up the assessment project's context, including name, Risk assessment methodology (RAM), and other relevant details.
- Allow assessors to scope multiple risks for evaluation as part of the assessment project.
- Introduce a focused UI that allows assessors to move seamlessly between different stages of risk assessment without needing to switch between multiple screens.
- Provide a clear and concise overview of assessment results, including an assessment summary for quick review and effective decision-making.
- Ensure accuracy and reliability with error handling and validation frameworks.
- Support dynamic approval of the Risk Assessment Project using the approval configurator.
+ Risk Assessment:
- Navigate between different sections of an assessment at any point during the process.
- Added a new button in the header to execute automated factors.
* Changed:
+ Risk Assessment:
- The "State" field has been replaced with the "Status" field in Workspaces. The "State" will no longer update when navigating between sections.
- The navigation panel has been revamped for a refreshed look and improved usability.
- Convenient "Back" and "Next" buttons are now always visible at the footer for smoother navigation.
- Section-by-section validation during navigation has been removed, implementing a validation framework that checks the entire assessment at once.
- Automated factors, which were previously executed on state change, will now be executed when the assessment is created, as there are no longer state changes in Workspaces.
* Other: The Risk portal has been deprecated, and a navigation link has been added to access the new Risk portal.
* Fixed:
+ Improved the workspace experience for users with low vision or those relying on assistive technology, such as screen readers, including improved zoom functionality.
+ Implemented security fixes.
+ Resolved localization issues.
#### Version 19.0.2 - August 2024
* Fixed:
+ Accessibility and localization issues have been resolved.
+ The loading time of the Business Operational Risk Manager home page has been improved.
+ The widget on the Business Operational Risk home page now correctly displays the count of issues.
+ The Risk Workspace home page now excludes issues in Closed or Cancelled state.
#### Version 18.1.1 - June 2024
* New:
+ Created a new dashboard page to view the risk-related Next Experience dashboards
+ Supporting List page URL generation based on filters
* Fixed:
+ Security issues
+ Routing issues of risk assessment from risk record
+ Any object assessment modal issues on the record page
#### Version 18.0.0 - February 2024
* New:
+ Support auto-save on Risk Assessments
+ Integration with Parallel review and feedback workflow
+ Support formula builder in metric definitions
+ Bulk reassignment and approval in My tasks for risk assessments
* Changed:
+ Create from library option enabled from risk assessment scope playbook, risk assessment component, and risk mitigation task.
+ Earlier, Risk assessment pages were referred from GRC Workspace. We have created an ARA workspace in GRC: Advanced Risk Application. With this change, the risk assessment content can be referenced from the ARA
workspace instead of the GRC Workspace. All customizations that were made in the GRC Workspace aren't carried forward to the ARA Workspace. You must reapply those customizations to the available default pages
in the ARA Workspace to see them during the risk assessment. For more information, see KB1585068.
* Fixed:
+ Navigation to risk assessment homepage from the risk assessment record page
+ Accessibility bugs
+ Chrome console errors in the risk assessment page
+ Enhanced security in data brokers
#### Version 17.0.1 - August 2023
* New:
+ Revamp experience of the risk assessment scheduler and risk assessment scope using the playbook.
+ Metric data task page integration in the Risk workspace.
+ Review and fix the column layout for lists.
+ AI/ML contextual sidebar on Risk event and Risk record pages.
* Fixed:
+ Padding issue in the Risk event overview page.
+ Common control was not associating to risk.
+ Two primary action buttons was appearing on the risk assessment home page.
#### Version 16.0.2 - July 2023
Fixed: Addressed an issue where the Runtime access tracking field's value was inadvertently changing from "None" to "Enforcing" during the Utah upgrade.
#### Version 16.0.1 February 2023
* New:
+ Issue architecture-related changes
+ Common controls-related changes
+ Risk appetite-related changes on the risk statement records
* Fixed:
+ Dark theme-related bugs
+ WCAG bug fixes
#### Version 15.0.2 - December 2022
Fixed: Reduced application installation size
#### Version 15.0.1 - August 2022
* New: Overview pages to show metric related widgets
* Fixed:
+ Business op risk manger is not able to create scope in workspace
+ Send Assessment button on Object level Assessment popup is not enabled by default
+ Indicator template message is not being externalized for translation
#### Version 14.1.1 - March 2022
New: Home page for Business Op-Risk manager.
#### Version 13.0.4 - September 2021
The Risk workspace is a single-pane view for the IT Risk Manager and the Operational Risk Manager to view the overall risk posture for your organization, track time-sensitive issues, major losses, and control deficiencies
that may increase the risks for your organization.
| ---
title: 'GRC: Risk Management Workspace release notes'
description: Version history for the Risk Management Workspace application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Risk Management Workspace release notes
Version history for the Risk Management Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.2 - August 2025
* New:
+ Entity Wise Risk Profile Matrix:
- Access and analyze the risk posture of your organization using entity-related data, such as risks, controls, KRIs, and events in a centralized, configurable grid-based view. This feature reduces time
spent switching views and helps risk managers assess data more easily, leading to more proactive and streamlined risk management.
+ Project Risk Assessment Grid:
- Gain efficient control over risk assessments with the new grid-based Risk and Control Self Assessment (RCSA). Quickly compare, edit, and prioritize risks and controls using the flexible,
spreadsheet-style interface. Use side-by-side views and bulk editing to complete assessments faster.
* Changed:
+ Addressed a bug where assessors were able to delete Risk Response tasks in the Risk Assessment component, even without having the GRC Manager role. The intended behavior is that only the GRC Manager should
have deletion rights. However, to accommodate practical usage, the logic has been updated as follows:
- Only GRC Managers or assessors who created the Risk Response task within their own assessment are allowed to delete that task.
- Assessors who did not create the task (e.g., tasks copied from previous assessments) will not be able to delete it.
+ Task-related widgets have been removed from the Home pages to improve load times. Users can now access all their assigned tasks and group tasks directly on the Task page for better visibility.
+ Updated the navigation flow for Classic Risk Assessments in Workspace. Previously, clicking on a Classic Risk Assessment would take users directly to the assessment. With this change, users are first taken to
the assessment record, where they can then click an action to open the assessment.
* Fixed:
+ Resolved an issue where English-language records in the UI message (sys\_ui\_message) table related to the Risk Assessment component could not be edited. Users were able to modify records in other languages, but
not in English, which caused challenges in customizing UI messages for the Risk Assessment module.
+ Corrected translation inconsistencies.
+ Risk Event tasks are now integrated on the Tasks page within the Risk workspace.
+ Issue widgets on the Business Operation Risk Manager home page now correctly filter based on entity selection.
+ Impacted entities on Risk Events can now be deleted properly within the Workspace.
+ Resolved an issue where comments containing the = character were being truncated in the Risk Identification Rejection workflow.
+ Fixed a problem where Group Approvers were not visible on the Risk Mitigation task.
+ Addressed an issue preventing Entity Owners selected as Assessors in Risk Assessment projects from progressing from the Risk Identification state to the Assessment state.
#### Version 20.1.1 - May 2025
* New:
+ Add tags on Risk Assessment pages for better categorization and filtering.
+ Assessors can generate a Risk Assessment summary when submitting an assessment.
+ Introduced Generative AI to automatically generate risk assessment summaries, helping assessors during submission and providing approvers with a quick view of progress and key insights. This feature is
available exclusively with the Now Assist for IRM application.
+ Implemented Entity-Based Access Control to improve security across key Risk Management and Advanced Risk Management tables.
+ Enabled support for Coral theme.
* Changed:
+ Renamed GRC Tasks Workspace embedded in Employee Center to GRC Portal.
+ Deprecated the existing Risk Portal and updated navigation links from Risk Portal modules to direct users to the new GRC Portal.
* Fixed:
+ Improved performance of Risk Workspace home pages by adding composite indexes to the Issue table. Since the Issue table extends the Task table, environments with a large number of Task records may experience
longer upgrade times. For example, an increase of approximately 45 minutes for systems with 40 million Task records. The following composite indexes have been added:
- Task Type, Active, Due Date
- Task Type, Active, Priority
- Task Type, Confidential
- Task Type, Active, Created By
- Refactored Heatmap Workbench layout and fixed scaling issues to ensure smooth reflow and correct content display at zoom levels up to 400%.
+ Enhanced the user experience in Risk Workspace for those using assistive technologies such as screen readers.
+ Resolved an issue with drill-down functionality on dashboards containing indicator-based widgets.
+ Fixed an issue where Risk Response data was missing or duplicated for non-English users on the Risk Assessment pages.
+ Fixed an issue where the Risk Assessment status did not reflect as Completed when automated factors were used.
#### Version 20.0.1 - February 2025
* New:
+ Reassess completed risk assessment projects to evaluate risks based on new insights or changing conditions.
+ Copy risk responses from a previous risk assessment during the reassessment of a risk assessment project.
+ Reassign assessors for multiple risk assessment projects to optimize resource allocation.
+ Remove risks from a risk assessment project during the assessment to streamline focus on relevant risks.
+ Enable and manage the risk response task workflow from the Risk Assessment Methodology (RAM) form.
* Fixed:
+ Resolved performance issues on the home pages of Operational Risk Manager and IT Risk Manager to improve load times.
+ Resolved translation issues across multiple pages.
* Changed:
+ Introducing a configurable system for previewing colors in the Risk and Advanced Risk components. This system allows the use of highlighted value component colors instead of hex codes, improving theming and
addressing accessibility challenges. The update ensures consistent and accessible risk rating colors across various pages, including Risk Assessment, Heatmap Workbench, Record Overview, Dashboards, and Project
Summary page.
+ Inline dashboards are now set to read-only, resolving customization issues encountered during upgrades.
#### Version 19.1.1 - November 2024
* New:
+ Risk Assessment Project:
- Empower assessors to perform bulk assessments on multiple risks and controls simultaneously, with an intuitive and seamless user experience.
- Enable assessors to set up the assessment project's context, including name, Risk assessment methodology (RAM), and other relevant details.
- Allow assessors to scope multiple risks for evaluation as part of the assessment project.
- Introduce a focused UI that allows assessors to move seamlessly between different stages of risk assessment without needing to switch between multiple screens.
- Provide a clear and concise overview of assessment results, including an assessment summary for quick review and effective decision-making.
- Ensure accuracy and reliability with error handling and validation frameworks.
- Support dynamic approval of the Risk Assessment Project using the approval configurator.
+ Risk Assessment:
- Navigate between different sections of an assessment at any point during the process.
- Added a new button in the header to execute automated factors.
* Changed:
+ Risk Assessment:
- The "State" field has been replaced with the "Status" field in Workspaces. The "State" will no longer update when navigating between sections.
- The navigation panel has been revamped for a refreshed look and improved usability.
- Convenient "Back" and "Next" buttons are now always visible at the footer for smoother navigation.
- Section-by-section validation during navigation has been removed, implementing a validation framework that checks the entire assessment at once.
- Automated factors, which were previously executed on state change, will now be executed when the assessment is created, as there are no longer state changes in Workspaces.
* Other: The Risk portal has been deprecated, and a navigation link has been added to access the new Risk portal.
* Fixed:
+ Improved the workspace experience for users with low vision or those relying on assistive technology, such as screen readers, including improved zoom functionality.
+ Implemented security fixes.
+ Resolved localization issues.
#### Version 19.0.2 - August 2024
* Fixed:
+ Accessibility and localization issues have been resolved.
+ The loading time of the Business Operational Risk Manager home page has been improved.
+ The widget on the Business Operational Risk home page now correctly displays the count of issues.
+ The Risk Workspace home page now excludes issues in Closed or Cancelled state.
#### Version 18.1.1 - June 2024
* New:
+ Created a new dashboard page to view the risk-related Next Experience dashboards
+ Supporting List page URL generation based on filters
* Fixed:
+ Security issues
+ Routing issues of risk assessment from risk record
+ Any object assessment modal issues on the record page
#### Version 18.0.0 - February 2024
* New:
+ Support auto-save on Risk Assessments
+ Integration with Parallel review and feedback workflow
+ Support formula builder in metric definitions
+ Bulk reassignment and approval in My tasks for risk assessments
* Changed:
+ Create from library option enabled from risk assessment scope playbook, risk assessment component, and risk mitigation task.
+ Earlier, Risk assessment pages were referred from GRC Workspace. We have created an ARA workspace in GRC: Advanced Risk Application. With this change, the risk assessment content can be referenced from the ARA
workspace instead of the GRC Workspace. All customizations that were made in the GRC Workspace aren't carried forward to the ARA Workspace. You must reapply those customizations to the available default pages
in the ARA Workspace to see them during the risk assessment. For more information, see KB1585068.
* Fixed:
+ Navigation to risk assessment homepage from the risk assessment record page
+ Accessibility bugs
+ Chrome console errors in the risk assessment page
+ Enhanced security in data brokers
#### Version 17.0.1 - August 2023
* New:
+ Revamp experience of the risk assessment scheduler and risk assessment scope using the playbook.
+ Metric data task page integration in the Risk workspace.
+ Review and fix the column layout for lists.
+ AI/ML contextual sidebar on Risk event and Risk record pages.
* Fixed:
+ Padding issue in the Risk event overview page.
+ Common control was not associating to risk.
+ Two primary action buttons was appearing on the risk assessment home page.
#### Version 16.0.2 - July 2023
Fixed: Addressed an issue where the Runtime access tracking field's value was inadvertently changing from "None" to "Enforcing" during the Utah upgrade.
#### Version 16.0.1 February 2023
* New:
+ Issue architecture-related changes
+ Common controls-related changes
+ Risk appetite-related changes on the risk statement records
* Fixed:
+ Dark theme-related bugs
+ WCAG bug fixes
#### Version 15.0.2 - December 2022
Fixed: Reduced application installation size
#### Version 15.0.1 - August 2022
* New: Overview pages to show metric related widgets
* Fixed:
+ Business op risk manger is not able to create scope in workspace
+ Send Assessment button on Object level Assessment popup is not enabled by default
+ Indicator template message is not being externalized for translation
#### Version 14.1.1 - March 2022
New: Home page for Business Op-Risk manager.
#### Version 13.0.4 - September 2021
The Risk workspace is a single-pane view for the IT Risk Manager and the Operational Risk Manager to view the overall risk posture for your organization, track time-sensitive issues, major losses, and control deficiencies
that may increase the risks for your organization.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt.html | GRC: Risk Management release notes | Version history for the GRC: Risk Management on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt.html"><body id="store-grc-rn-risk-mgmt"><main role="main"><article role="article" class="dita" id="store-grc-rn-risk-mgmt" aria-labelledby="title_store-grc-rn-risk-mgmt">
<h1 class="title topictitle1" id="title_store-grc-rn-risk-mgmt"><span class="ph">GRC</span>: <span class="ph">Risk Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Risk Management</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-grc-rn-risk-mgmt__section_krr_nx4_kfb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-risk-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-grc-rn-risk-mgmt__section_lrr_nx4_kfb"><h2 id="d460083e65" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.2 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Entity based access is now automatically applied at the time of record insertion. Previously, users had to manually update records using the Bulk Update utility. This change streamlines access management by
eliminating the need for post-insertion updates.</li>
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-risk-mgmt__ul_kd3_11k_1gc">
<li class="li">Populated the "Run As User field" with Admin user in default Performance Analytics Data Collector jobs, resolving the issue where jobs were not executing automatically after application installation.</li>
<li class="li">Strengthened security by resolving identified issues.</li>
<li class="li"></li>
</ul></li>
<li class="li">Removed: Removed deprecated actions from Risk Response tasks to streamline the user experience and reduce confusion.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 20.1.1 - May 2025</dt>
<dd class="dd" id="store-grc-rn-risk-mgmt__LatestRiskMgmt">
<ul class="ul">
<li class="li">New: Introduced entity-based access control for improved security on the following Risk Management tables: Risk, Risk Response Task, and Action Item.</li>
<li class="li">Changed: Updated field types for name and description on the Risk Statement and Risk tables from plain text to translatable text to support localization.</li>
<li class="li">Fixed:</li>
<li class="li">
<ul class="ul" id="store-grc-rn-risk-mgmt__ul_anp_r2y_1fc">
<li class="li">Improved performance on Risk Workspace home pages by adding indexes to the Risk table.</li>
<li class="li">Resolved an issue where role mappings appeared without the Business User Lite application; mappings now only show when the app is installed.</li>
<li class="li">Fixed an issue where the Assigned To field on the Action Item table became mandatory unexpectedly after sending it to the assignee.</li>
<li class="li">Addressed a limitation where only 15 assessments were shown on the My GRC Assessments page in the Employee Center.</li>
<li class="li">Fixed an issue where appetite values from the parent Risk Statement were not auto-populated before saving.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 20.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Inline dashboards are now set to read-only, resolving customization issues encountered during upgrades.</li>
<li class="li">Fixed: Addressed multiple issues related to Risk Response tasks:</li>
<li class="li">
<ul class="ul" id="store-grc-rn-risk-mgmt__ul_kvh_td2_d2c">
<li class="li">The Business User Lite role can now be reassigned to Risk Response Action Items.</li>
<li class="li">The Business User Lite role can now view comments on Risk Response tasks.</li>
<li class="li">Fixed an issue where the state of Risk Acceptance tasks did not update from "Accepted" to "Closed" in multi-language instances.</li>
<li class="li">Resolved an issue preventing the rejection of Risk Response tasks when comments were not provided.</li>
<li class="li">Risk Response tasks are now canceled correctly when the strategy on the risk record is changed to "None."</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 19.1.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-risk-mgmt__ul_olg_pn2_ddc">
<li class="li">Security issues</li>
<li class="li">Resolved an issue related to confidentiality</li>
<li class="li">Resolved an issue related to notification trigger when the risk state changes to Assess</li>
</ul></li>
<li class="li">Changed: Disabled sandbox access for client-callable script includes</li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.3 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Change:
<ul class="ul">
<li class="li">Consistent workflow across all the Risk response tasks (Draft Work in Progress Awaiting Approval Closed)</li>
<li class="li">Integration of risk response task approval withGRC: Approver Configurator. <ul class="ul">
<li class="li">Users will be able to configure multiple levels of approvals using approval configurations. By default, the risk owner will be the approver on all tasks. If the approver rejects the task, it will no
longer be canceled and will move to Work in Progress.</li>
</ul></li>
</ul>
</li>
<li class="li">New:
<ul class="ul">
<li class="li">Elevate the current risk response strategy as a plan of action with granular tasks <ul class="ul">
<li class="li">For risk mitigation, risk transfer, and risk avoidance tasks, there will be an option for detailed action planning with the ability to create multiple strategies using one or more action items within
each risk response task.</li>
<li class="li">Each action item will have its own independent workflow: Draft Assigned Work in Progress Review Closed.</li>
</ul></li>
</ul>
</li>
<li class="li">Fixed:
<ul class="ul">
<li class="li">Updated to show a valid acceptance end date in the email sent to the user when the acceptance end date is reached for a risk.</li>
<li class="li">Business user lite is granted read access to the sn_risk_m2m_risk_mitigation_control table</li>
<li class="li">Performance improvement to select the parent on the risk statement.</li>
</ul>
</li>
<li class="li">Removed: Performance Analytics - GRC: Risk Management application is deprecated and has been removed as a dependency for the GRC: Risk management application.</li>
</ul></dd>
<dt class="dt dlterm">Version 18.1.2 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Domain separation improvements</li>
<li class="li">Migration of Classic dashboards to Next Experience dashboards</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 18.0.2 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Internationalisation/Localisation enhancements</li>
<li class="li">Business user lite issues when accessing the risk response</li>
<li class="li">Risk heatmap theming issues</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Edit Risk response task as a IRM Lite operator.</li>
<li class="li">Changes to allow only a single selection of the risk response.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Runtime access tracking field was getting set to enforce on application upgrade.</li>
<li class="li">Incorrect impact score for inherent impact=3.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 16.0.3 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Issue architectural changes to support adding risk statements to existing issues</li>
<li class="li">Common controls support</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Localization support</li>
<li class="li">Retiring risk when an entity is deactivated</li>
<li class="li">ALE rollup issues</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 15.1.1 - December 2022</dt>
<dd class="dd">Fixed: Reduced application installation size</dd>
<dt class="dt dlterm">Version 15.0.3 - November 2022</dt>
<dd class="dd">Fixed: Added GRC: Workbench as a dependency and will be installed and upgraded automatically with the Risk Management application.</dd>
<dt class="dt dlterm">Version 15.0.2 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-risk-mgmt__ul_ald_cq5_j5b">
<li class="li">Risk reader will be having the ara_assessor role</li>
<li class="li">Risk reader is not going to have sn_grc.business_user in its inherited roles hierarchy</li>
<li class="li">Risk.Name is read-only when creating Risk manually from Risk Statement's related list</li>
<li class="li">Residual score not populating - Intermittent Issue.</li>
<li class="li">Risk reader is not going to contain grc metric user role. Reader role should not contain any user/write role in system.</li>
<li class="li">When we add entity type in the Risk Statement, then Risks are not getting created in the appropriate domain but are created in Global</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.1.1 - March 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Using the GRC: Metrics application to enable threshold-based KRI monitoring.</li>
<li class="li">Support for record-level confidentiality on Risk events.</li>
</ul></li>
<li class="li">Fixed: Replaced SNC Internal access with GRC Business User or appropriate GRC application role.</li>
</ul></dd>
<dt class="dt dlterm">Version 13.0.1 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-risk-mgmt__ul_sgt_dcj_wqb">
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-risk-mgmt__ul_dlx_dcj_wqb">
<li class="li">Security fixes</li>
<li class="li">Localization fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 12.0.1 - March 2021</dt>
<dd class="dd">New: Functional changes to Risk avoidance task, risk transfer task</dd>
<dt class="dt dlterm">Version 11.0.2 - October 2020</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-risk-mgmt__ul_hg1_k1t_gnb">
<li class="li">New:<ul class="ul" id="store-grc-rn-risk-mgmt__ul_scn_m1t_gnb">
<li class="li">Risks can now be created without the need for a mandatory association to a risk statement. These can be referred to as adhoc risks or orphan risks</li>
<li class="li">Risk statements at any level could be associated with orphan risk</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 10.1.0 - June 2020</dt>
<dd class="dd">New: New integration of Advanced Risk Assessments with standard Risks</dd>
<dt class="dt dlterm">Version 10.0.0 - March 2020</dt>
<dd class="dd">New: Support for the new Advanced Risk Assessment feature</dd>
<dt class="dt dlterm">Version 9.0.1 - November 2019</dt>
<dd class="dd">This application was updated in the New York release.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt.html\"><body id=\"store-grc-rn-risk-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-risk-mgmt\" aria-labelledby=\"title_store-grc-rn-risk-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-risk-mgmt\"><span class=\"ph\">GRC</span>: <span class=\"ph\">Risk Management</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Risk Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-grc-rn-risk-mgmt__section_krr_nx4_kfb\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-risk-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-grc-rn-risk-mgmt__section_lrr_nx4_kfb\"><h2 id=\"d460083e65\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 21.0.2 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Entity based access is now automatically applied at the time of record insertion. Previously, users had to manually update records using the Bulk Update utility. This change streamlines access management by\n eliminating the need for post-insertion updates.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt__ul_kd3_11k_1gc\">\n <li class=\"li\">Populated the "Run As User field" with Admin user in default Performance Analytics Data Collector jobs, resolving the issue where jobs were not executing automatically after application installation.</li>\n <li class=\"li\">Strengthened security by resolving identified issues.</li>\n <li class=\"li\"></li>\n </ul></li>\n <li class=\"li\">Removed: Removed deprecated actions from Risk Response tasks to streamline the user experience and reduce confusion.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 20.1.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-grc-rn-risk-mgmt__LatestRiskMgmt\">\n <ul class=\"ul\">\n <li class=\"li\">New: Introduced entity-based access control for improved security on the following Risk Management tables: Risk, Risk Response Task, and Action Item.</li>\n <li class=\"li\">Changed: Updated field types for name and description on the Risk Statement and Risk tables from plain text to translatable text to support localization.</li>\n <li class=\"li\">Fixed:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-grc-rn-risk-mgmt__ul_anp_r2y_1fc\">\n <li class=\"li\">Improved performance on Risk Workspace home pages by adding indexes to the Risk table.</li>\n <li class=\"li\">Resolved an issue where role mappings appeared without the Business User Lite application; mappings now only show when the app is installed.</li>\n <li class=\"li\">Fixed an issue where the Assigned To field on the Action Item table became mandatory unexpectedly after sending it to the assignee.</li>\n <li class=\"li\">Addressed a limitation where only 15 assessments were shown on the My GRC Assessments page in the Employee Center.</li>\n <li class=\"li\">Fixed an issue where appetite values from the parent Risk Statement were not auto-populated before saving.</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Inline dashboards are now set to read-only, resolving customization issues encountered during upgrades.</li>\n <li class=\"li\">Fixed: Addressed multiple issues related to Risk Response tasks:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-grc-rn-risk-mgmt__ul_kvh_td2_d2c\">\n <li class=\"li\">The Business User Lite role can now be reassigned to Risk Response Action Items.</li>\n <li class=\"li\">The Business User Lite role can now view comments on Risk Response tasks.</li>\n <li class=\"li\">Fixed an issue where the state of Risk Acceptance tasks did not update from "Accepted" to "Closed" in multi-language instances.</li>\n <li class=\"li\">Resolved an issue preventing the rejection of Risk Response tasks when comments were not provided.</li>\n <li class=\"li\">Risk Response tasks are now canceled correctly when the strategy on the risk record is changed to "None."</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt__ul_olg_pn2_ddc\">\n <li class=\"li\">Security issues</li>\n <li class=\"li\">Resolved an issue related to confidentiality</li>\n <li class=\"li\">Resolved an issue related to notification trigger when the risk state changes to Assess</li>\n </ul></li>\n <li class=\"li\">Changed: Disabled sandbox access for client-callable script includes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.3 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Change:\n <ul class=\"ul\">\n <li class=\"li\">Consistent workflow across all the Risk response tasks (Draft Work in Progress Awaiting Approval Closed)</li>\n <li class=\"li\">Integration of risk response task approval withGRC: Approver Configurator. <ul class=\"ul\">\n <li class=\"li\">Users will be able to configure multiple levels of approvals using approval configurations. By default, the risk owner will be the approver on all tasks. If the approver rejects the task, it will no\n longer be canceled and will move to Work in Progress.</li>\n </ul></li>\n </ul>\n </li>\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Elevate the current risk response strategy as a plan of action with granular tasks <ul class=\"ul\">\n <li class=\"li\">For risk mitigation, risk transfer, and risk avoidance tasks, there will be an option for detailed action planning with the ability to create multiple strategies using one or more action items within\n each risk response task.</li>\n <li class=\"li\">Each action item will have its own independent workflow: Draft Assigned Work in Progress Review Closed.</li>\n </ul></li>\n </ul>\n </li>\n <li class=\"li\">Fixed:\n <ul class=\"ul\">\n <li class=\"li\">Updated to show a valid acceptance end date in the email sent to the user when the acceptance end date is reached for a risk.</li>\n <li class=\"li\">Business user lite is granted read access to the sn_risk_m2m_risk_mitigation_control table</li>\n <li class=\"li\">Performance improvement to select the parent on the risk statement.</li>\n </ul>\n </li>\n <li class=\"li\">Removed: Performance Analytics - GRC: Risk Management application is deprecated and has been removed as a dependency for the GRC: Risk management application.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.2 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Domain separation improvements</li>\n <li class=\"li\">Migration of Classic dashboards to Next Experience dashboards</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.2 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Internationalisation/Localisation enhancements</li>\n <li class=\"li\">Business user lite issues when accessing the risk response</li>\n <li class=\"li\">Risk heatmap theming issues</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Edit Risk response task as a IRM Lite operator.</li>\n <li class=\"li\">Changes to allow only a single selection of the risk response.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Runtime access tracking field was getting set to enforce on application upgrade.</li>\n <li class=\"li\">Incorrect impact score for inherent impact=3.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.3 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Issue architectural changes to support adding risk statements to existing issues</li>\n <li class=\"li\">Common controls support</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Localization support</li>\n <li class=\"li\">Retiring risk when an entity is deactivated</li>\n <li class=\"li\">ALE rollup issues</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 15.1.1 - December 2022</dt>\n <dd class=\"dd\">Fixed: Reduced application installation size</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.3 - November 2022</dt>\n <dd class=\"dd\">Fixed: Added GRC: Workbench as a dependency and will be installed and upgraded automatically with the Risk Management application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.2 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt__ul_ald_cq5_j5b\">\n <li class=\"li\">Risk reader will be having the ara_assessor role</li>\n <li class=\"li\">Risk reader is not going to have sn_grc.business_user in its inherited roles hierarchy</li>\n <li class=\"li\">Risk.Name is read-only when creating Risk manually from Risk Statement's related list</li>\n <li class=\"li\">Residual score not populating - Intermittent Issue.</li>\n <li class=\"li\">Risk reader is not going to contain grc metric user role. Reader role should not contain any user/write role in system.</li>\n <li class=\"li\">When we add entity type in the Risk Statement, then Risks are not getting created in the appropriate domain but are created in Global</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.1.1 - March 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Using the GRC: Metrics application to enable threshold-based KRI monitoring.</li>\n <li class=\"li\">Support for record-level confidentiality on Risk events.</li>\n </ul></li>\n <li class=\"li\">Fixed: Replaced SNC Internal access with GRC Business User or appropriate GRC application role.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.1 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-risk-mgmt__ul_sgt_dcj_wqb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt__ul_dlx_dcj_wqb\">\n <li class=\"li\">Security fixes</li>\n <li class=\"li\">Localization fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.1 - March 2021</dt>\n <dd class=\"dd\">New: Functional changes to Risk avoidance task, risk transfer task</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.2 - October 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-risk-mgmt__ul_hg1_k1t_gnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-risk-mgmt__ul_scn_m1t_gnb\">\n <li class=\"li\">Risks can now be created without the need for a mandatory association to a risk statement. These can be referred to as adhoc risks or orphan risks</li>\n <li class=\"li\">Risk statements at any level could be associated with orphan risk</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 10.1.0 - June 2020</dt>\n <dd class=\"dd\">New: New integration of Advanced Risk Assessments with standard Risks</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.0 - March 2020</dt>\n <dd class=\"dd\">New: Support for the new Advanced Risk Assessment feature</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.1 - November 2019</dt>\n <dd class=\"dd\">This application was updated in the New York release.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # GRC: Risk Management release notes
Version history for the GRC: Risk Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.2 - August 2025
* New: Entity based access is now automatically applied at the time of record insertion. Previously, users had to manually update records using the Bulk Update utility. This change streamlines access management by
eliminating the need for post-insertion updates.
* Fixed:
+ Populated the "Run As User field" with Admin user in default Performance Analytics Data Collector jobs, resolving the issue where jobs were not executing automatically after application installation.
+ Strengthened security by resolving identified issues.
* Removed: Removed deprecated actions from Risk Response tasks to streamline the user experience and reduce confusion.
#### Version 20.1.1 - May 2025
* New: Introduced entity-based access control for improved security on the following Risk Management tables: Risk, Risk Response Task, and Action Item.
* Changed: Updated field types for name and description on the Risk Statement and Risk tables from plain text to translatable text to support localization.
* Fixed:
* + Improved performance on Risk Workspace home pages by adding indexes to the Risk table.
+ Resolved an issue where role mappings appeared without the Business User Lite application; mappings now only show when the app is installed.
+ Fixed an issue where the Assigned To field on the Action Item table became mandatory unexpectedly after sending it to the assignee.
+ Addressed a limitation where only 15 assessments were shown on the My GRC Assessments page in the Employee Center.
+ Fixed an issue where appetite values from the parent Risk Statement were not auto-populated before saving.
#### Version 20.0.0 - February 2025
* Changed: Inline dashboards are now set to read-only, resolving customization issues encountered during upgrades.
* Fixed: Addressed multiple issues related to Risk Response tasks:
* + The Business User Lite role can now be reassigned to Risk Response Action Items.
+ The Business User Lite role can now view comments on Risk Response tasks.
+ Fixed an issue where the state of Risk Acceptance tasks did not update from "Accepted" to "Closed" in multi-language instances.
+ Resolved an issue preventing the rejection of Risk Response tasks when comments were not provided.
+ Risk Response tasks are now canceled correctly when the strategy on the risk record is changed to "None."
#### Version 19.1.1 - November 2024
* Fixed:
+ Security issues
+ Resolved an issue related to confidentiality
+ Resolved an issue related to notification trigger when the risk state changes to Assess
* Changed: Disabled sandbox access for client-callable script includes
#### Version 19.0.3 - August 2024
* Change:
+ Consistent workflow across all the Risk response tasks (Draft Work in Progress Awaiting Approval Closed)
+ Integration of risk response task approval withGRC: Approver Configurator.
- Users will be able to configure multiple levels of approvals using approval configurations. By default, the risk owner will be the approver on all tasks. If the approver rejects the task, it will no
longer be canceled and will move to Work in Progress.
* New:
+ Elevate the current risk response strategy as a plan of action with granular tasks
- For risk mitigation, risk transfer, and risk avoidance tasks, there will be an option for detailed action planning with the ability to create multiple strategies using one or more action items within
each risk response task.
- Each action item will have its own independent workflow: Draft Assigned Work in Progress Review Closed.
* Fixed:
+ Updated to show a valid acceptance end date in the email sent to the user when the acceptance end date is reached for a risk.
+ Business user lite is granted read access to the sn\_risk\_m2m\_risk\_mitigation\_control table
+ Performance improvement to select the parent on the risk statement.
* Removed: Performance Analytics - GRC: Risk Management application is deprecated and has been removed as a dependency for the GRC: Risk management application.
#### Version 18.1.2 - June 2024
* New:
+ Domain separation improvements
+ Migration of Classic dashboards to Next Experience dashboards
#### Version 18.0.2 - February 2024
* Fixed:
+ Internationalisation/Localisation enhancements
+ Business user lite issues when accessing the risk response
+ Risk heatmap theming issues
#### Version 17.0.0 - August 2023
* New:
+ Edit Risk response task as a IRM Lite operator.
+ Changes to allow only a single selection of the risk response.
* Fixed:
+ Runtime access tracking field was getting set to enforce on application upgrade.
+ Incorrect impact score for inherent impact=3.
#### Version 16.0.3 - February 2023
* New:
+ Issue architectural changes to support adding risk statements to existing issues
+ Common controls support
* Fixed:
+ Localization support
+ Retiring risk when an entity is deactivated
+ ALE rollup issues
#### Version 15.1.1 - December 2022
Fixed: Reduced application installation size
#### Version 15.0.3 - November 2022
Fixed: Added GRC: Workbench as a dependency and will be installed and upgraded automatically with the Risk Management application.
#### Version 15.0.2 - August 2022
* Fixed:
+ Risk reader will be having the ara\_assessor role
+ Risk reader is not going to have sn\_grc.business\_user in its inherited roles hierarchy
+ Risk.Name is read-only when creating Risk manually from Risk Statement's related list
+ Residual score not populating - Intermittent Issue.
+ Risk reader is not going to contain grc metric user role. Reader role should not contain any user/write role in system.
+ When we add entity type in the Risk Statement, then Risks are not getting created in the appropriate domain but are created in Global
#### Version 14.1.1 - March 2022
* New:
+ Using the GRC: Metrics application to enable threshold-based KRI monitoring.
+ Support for record-level confidentiality on Risk events.
* Fixed: Replaced SNC Internal access with GRC Business User or appropriate GRC application role.
#### Version 13.0.1 - September 2021
* Fixed:
+ Security fixes
+ Localization fixes
#### Version 12.0.1 - March 2021
New: Functional changes to Risk avoidance task, risk transfer task
#### Version 11.0.2 - October 2020
* New:
+ Risks can now be created without the need for a mandatory association to a risk statement. These can be referred to as adhoc risks or orphan risks
+ Risk statements at any level could be associated with orphan risk
#### Version 10.1.0 - June 2020
New: New integration of Advanced Risk Assessments with standard Risks
#### Version 10.0.0 - March 2020
New: Support for the new Advanced Risk Assessment feature
#### Version 9.0.1 - November 2019
This application was updated in the New York release.
| ---
title: 'GRC: Risk Management release notes'
description: 'Version history for the GRC: Risk Management on the ServiceNow Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Risk Management release notes
Version history for the GRC: Risk Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.2 - August 2025
* New: Entity based access is now automatically applied at the time of record insertion. Previously, users had to manually update records using the Bulk Update utility. This change streamlines access management by
eliminating the need for post-insertion updates.
* Fixed:
+ Populated the "Run As User field" with Admin user in default Performance Analytics Data Collector jobs, resolving the issue where jobs were not executing automatically after application installation.
+ Strengthened security by resolving identified issues.
* Removed: Removed deprecated actions from Risk Response tasks to streamline the user experience and reduce confusion.
#### Version 20.1.1 - May 2025
* New: Introduced entity-based access control for improved security on the following Risk Management tables: Risk, Risk Response Task, and Action Item.
* Changed: Updated field types for name and description on the Risk Statement and Risk tables from plain text to translatable text to support localization.
* Fixed:
* + Improved performance on Risk Workspace home pages by adding indexes to the Risk table.
+ Resolved an issue where role mappings appeared without the Business User Lite application; mappings now only show when the app is installed.
+ Fixed an issue where the Assigned To field on the Action Item table became mandatory unexpectedly after sending it to the assignee.
+ Addressed a limitation where only 15 assessments were shown on the My GRC Assessments page in the Employee Center.
+ Fixed an issue where appetite values from the parent Risk Statement were not auto-populated before saving.
#### Version 20.0.0 - February 2025
* Changed: Inline dashboards are now set to read-only, resolving customization issues encountered during upgrades.
* Fixed: Addressed multiple issues related to Risk Response tasks:
* + The Business User Lite role can now be reassigned to Risk Response Action Items.
+ The Business User Lite role can now view comments on Risk Response tasks.
+ Fixed an issue where the state of Risk Acceptance tasks did not update from "Accepted" to "Closed" in multi-language instances.
+ Resolved an issue preventing the rejection of Risk Response tasks when comments were not provided.
+ Risk Response tasks are now canceled correctly when the strategy on the risk record is changed to "None."
#### Version 19.1.1 - November 2024
* Fixed:
+ Security issues
+ Resolved an issue related to confidentiality
+ Resolved an issue related to notification trigger when the risk state changes to Assess
* Changed: Disabled sandbox access for client-callable script includes
#### Version 19.0.3 - August 2024
* Change:
+ Consistent workflow across all the Risk response tasks (Draft Work in Progress Awaiting Approval Closed)
+ Integration of risk response task approval withGRC: Approver Configurator.
- Users will be able to configure multiple levels of approvals using approval configurations. By default, the risk owner will be the approver on all tasks. If the approver rejects the task, it will no
longer be canceled and will move to Work in Progress.
* New:
+ Elevate the current risk response strategy as a plan of action with granular tasks
- For risk mitigation, risk transfer, and risk avoidance tasks, there will be an option for detailed action planning with the ability to create multiple strategies using one or more action items within
each risk response task.
- Each action item will have its own independent workflow: Draft Assigned Work in Progress Review Closed.
* Fixed:
+ Updated to show a valid acceptance end date in the email sent to the user when the acceptance end date is reached for a risk.
+ Business user lite is granted read access to the sn\_risk\_m2m\_risk\_mitigation\_control table
+ Performance improvement to select the parent on the risk statement.
* Removed: Performance Analytics - GRC: Risk Management application is deprecated and has been removed as a dependency for the GRC: Risk management application.
#### Version 18.1.2 - June 2024
* New:
+ Domain separation improvements
+ Migration of Classic dashboards to Next Experience dashboards
#### Version 18.0.2 - February 2024
* Fixed:
+ Internationalisation/Localisation enhancements
+ Business user lite issues when accessing the risk response
+ Risk heatmap theming issues
#### Version 17.0.0 - August 2023
* New:
+ Edit Risk response task as a IRM Lite operator.
+ Changes to allow only a single selection of the risk response.
* Fixed:
+ Runtime access tracking field was getting set to enforce on application upgrade.
+ Incorrect impact score for inherent impact=3.
#### Version 16.0.3 - February 2023
* New:
+ Issue architectural changes to support adding risk statements to existing issues
+ Common controls support
* Fixed:
+ Localization support
+ Retiring risk when an entity is deactivated
+ ALE rollup issues
#### Version 15.1.1 - December 2022
Fixed: Reduced application installation size
#### Version 15.0.3 - November 2022
Fixed: Added GRC: Workbench as a dependency and will be installed and upgraded automatically with the Risk Management application.
#### Version 15.0.2 - August 2022
* Fixed:
+ Risk reader will be having the ara\_assessor role
+ Risk reader is not going to have sn\_grc.business\_user in its inherited roles hierarchy
+ Risk.Name is read-only when creating Risk manually from Risk Statement's related list
+ Residual score not populating - Intermittent Issue.
+ Risk reader is not going to contain grc metric user role. Reader role should not contain any user/write role in system.
+ When we add entity type in the Risk Statement, then Risks are not getting created in the appropriate domain but are created in Global
#### Version 14.1.1 - March 2022
* New:
+ Using the GRC: Metrics application to enable threshold-based KRI monitoring.
+ Support for record-level confidentiality on Risk events.
* Fixed: Replaced SNC Internal access with GRC Business User or appropriate GRC application role.
#### Version 13.0.1 - September 2021
* Fixed:
+ Security fixes
+ Localization fixes
#### Version 12.0.1 - March 2021
New: Functional changes to Risk avoidance task, risk transfer task
#### Version 11.0.2 - October 2020
* New:
+ Risks can now be created without the need for a mandatory association to a risk statement. These can be referred to as adhoc risks or orphan risks
+ Risk statements at any level could be associated with orphan risk
#### Version 10.1.0 - June 2020
New: New integration of Advanced Risk Assessments with standard Risks
#### Version 10.0.0 - March 2020
New: Support for the new Advanced Risk Assessment feature
#### Version 9.0.1 - November 2019
This application was updated in the New York release.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-risklens.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-risklens.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-risklens.html | GRC: RiskLens Integration release notes | Version history for the GRC: RiskLens Integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-risklens.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-risklens.html"><body id="store-grc-rn-risklens"><main role="main"><article role="article" class="dita" id="store-grc-rn-risklens" aria-labelledby="title_store-grc-rn-risklens">
<h1 class="title topictitle1" id="title_store-grc-rn-risklens"><span class="ph">GRC</span>: <span class="ph">RiskLens Integration</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">RiskLens Integration</span> on the
<span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-grc-rn-risklens__section_krr_nx4_kfb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-risklens__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-grc-rn-risklens__section_lrr_nx4_kfb"><h2 id="d39012e65" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 11.0.1 - October 2020</dt>
<dd class="dd">Changed: Enabled report_view_acl by default</dd>
<dt class="dt dlterm">Version 10.1.0 - June 2020</dt>
<dd class="dd" id="store-grc-rn-risklens__LatestGRCRiskLens">Fixed: Fixed report_view ACLs for sensitive platform tables</dd>
<dt class="dt dlterm">Version 9.0.0 - November 2019</dt>
<dd class="dd">This feature was released to the Store for Madrid and is still compatible with New York.</dd>
<dt class="dt dlterm">Version 7.0.3 - March 2019</dt>
<dd class="dd"><ul class="ul">
<li class="li"><span class="ph">RiskLens</span>
Configuration: Risk managers save client and integration token info with 2-way
encryption</li>
<li class="li">Check <span class="ph">RiskLens</span>
Analysis Request Status: Checks the status at pre-defined intervals for on-going
risk exposure awareness</li>
<li class="li">Request Info: Provides database of all analysis requests sent to <span class="ph">RiskLens</span></li>
<li class="li"><span class="ph">RiskLens</span> Analysis:
Once analysis is complete, the risk is updated with all the <span class="ph">RiskLens</span> analysis data,
including a link to the <span class="ph">RiskLens</span> Analysis
Summary</li>
</ul></dd>
</dl>
</section>
</div>
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} | # GRC: RiskLens Integration release notes
Version history for the GRC: RiskLens Integration on the
ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 11.0.1 - October 2020
Changed: Enabled report\_view\_acl by default
#### Version 10.1.0 - June 2020
Fixed: Fixed report\_view ACLs for sensitive platform tables
#### Version 9.0.0 - November 2019
This feature was released to the Store for Madrid and is still compatible with New York.
#### Version 7.0.3 - March 2019
* RiskLens
Configuration: Risk managers save client and integration token info with 2-way
encryption
* Check RiskLens
Analysis Request Status: Checks the status at pre-defined intervals for on-going
risk exposure awareness
* Request Info: Provides database of all analysis requests sent to RiskLens
* RiskLens Analysis:
Once analysis is complete, the risk is updated with all the RiskLens analysis data,
including a link to the RiskLens Analysis
Summary
| ---
title: 'GRC: RiskLens Integration release notes'
description: 'Version history for the GRC: RiskLens Integration on the ServiceNow
Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: RiskLens Integration release notes
Version history for the GRC: RiskLens Integration on the
ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 11.0.1 - October 2020
Changed: Enabled report\_view\_acl by default
#### Version 10.1.0 - June 2020
Fixed: Fixed report\_view ACLs for sensitive platform tables
#### Version 9.0.0 - November 2019
This feature was released to the Store for Madrid and is still compatible with New York.
#### Version 7.0.3 - March 2019
* RiskLens
Configuration: Risk managers save client and integration token info with 2-way
encryption
* Check RiskLens
Analysis Request Status: Checks the status at pre-defined intervals for on-going
risk exposure awareness
* Request Info: Provides database of all analysis requests sent to RiskLens
* RiskLens Analysis:
Once analysis is complete, the risk is updated with all the RiskLens analysis data,
including a link to the RiskLens Analysis
Summary
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-rss-feed-integration.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-rss-feed-integration.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-rss-feed-integration.html | GRC: Regulatory Change Management integration with RSS Feeds release notes | Version history for the GRC: Regulatory Change Management integration with RSS Feeds on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-rss-feed-integration.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-rss-feed-integration.html"><body id="store-grc-rn-rss-feed-integration"><main role="main"><article role="article" class="dita" id="store-grc-rn-rss-feed-integration" aria-labelledby="title_store-grc-rn-rss-feed-integration">
<h1 class="title topictitle1" id="title_store-grc-rn-rss-feed-integration"><span class="ph">GRC: Regulatory Change Management integration with RSS Feeds </span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC: Regulatory Change Management integration with RSS Feeds </span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-rss-feed-integration__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d62184e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 20.1.1 - May 2025</dt>
<dd class="dd" id="store-grc-rn-rss-feed-integration__latest-store-grc-rn-rss-feed-integration">Changed: Performed demo data corrections with respect to new impacted areas feature on RCM.</dd>
<dt class="dt dlterm">Version 19.0.0 - August 2024</dt>
<dd class="dd">Changed: Updated the application version to synchronise with dependent application.</dd>
<dt class="dt dlterm">Version 18.0.0 - February 2024</dt>
<dd class="dd">Fixed code sign flow issue for connection validation.</dd>
<dt class="dt dlterm">Version 16.0.0 - February 2023</dt>
<dd class="dd">Fixed: Reduction in installation size of the application.</dd>
<dt class="dt dlterm">Version 13.0.0 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-rss-feed-integration__ul_tfm_c1y_wqb">
<li class="li">Changed:<ul class="ul" id="store-grc-rn-rss-feed-integration__ul_ztt_c1y_wqb">
<li class="li">Provider configuration is modified to a new table in GRC: taxonomy management.</li>
<li class="li">RSS feed parser will create default taxonomy values in the new "Regulatory feed to taxonomy mapping" table.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - March 2021</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-grc-rn-rss-feed-integration__ul_u31_pjy_54b">
<li class="li">Support to pull RSS Feeds data</li>
<li class="li">Easy to setup, configurable and robust integration with error handling mechanisms</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-rss-feed-integration.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-rss-feed-integration.html\"><body id=\"store-grc-rn-rss-feed-integration\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-rss-feed-integration\" aria-labelledby=\"title_store-grc-rn-rss-feed-integration\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-rss-feed-integration\"><span class=\"ph\">GRC: Regulatory Change Management integration with RSS Feeds </span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC: Regulatory Change Management integration with RSS Feeds </span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-rss-feed-integration__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d62184e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 20.1.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-grc-rn-rss-feed-integration__latest-store-grc-rn-rss-feed-integration\">Changed: Performed demo data corrections with respect to new impacted areas feature on RCM.</dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.0 - August 2024</dt>\n <dd class=\"dd\">Changed: Updated the application version to synchronise with dependent application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.0 - February 2024</dt>\n <dd class=\"dd\">Fixed code sign flow issue for connection validation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.0 - February 2023</dt>\n <dd class=\"dd\">Fixed: Reduction in installation size of the application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.0 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-rss-feed-integration__ul_tfm_c1y_wqb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-grc-rn-rss-feed-integration__ul_ztt_c1y_wqb\">\n <li class=\"li\">Provider configuration is modified to a new table in GRC: taxonomy management.</li>\n <li class=\"li\">RSS feed parser will create default taxonomy values in the new "Regulatory feed to taxonomy mapping" table.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-rss-feed-integration__ul_u31_pjy_54b\">\n <li class=\"li\">Support to pull RSS Feeds data</li>\n <li class=\"li\">Easy to setup, configurable and robust integration with error handling mechanisms</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # GRC: Regulatory Change Management integration with RSS Feeds release notes
Version history for the GRC: Regulatory Change Management integration with RSS Feeds on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.1.1 - May 2025
Changed: Performed demo data corrections with respect to new impacted areas feature on RCM.
#### Version 19.0.0 - August 2024
Changed: Updated the application version to synchronise with dependent application.
#### Version 18.0.0 - February 2024
Fixed code sign flow issue for connection validation.
#### Version 16.0.0 - February 2023
Fixed: Reduction in installation size of the application.
#### Version 13.0.0 - September 2021
* Changed:
+ Provider configuration is modified to a new table in GRC: taxonomy management.
+ RSS feed parser will create default taxonomy values in the new "Regulatory feed to taxonomy mapping" table.
#### Version 1.0.1 - March 2021
* New:
+ Support to pull RSS Feeds data
+ Easy to setup, configurable and robust integration with error handling mechanisms
| ---
title: 'GRC: Regulatory Change Management integration with RSS Feeds release notes'
description: 'Version history for the GRC: Regulatory Change Management integration
with RSS Feeds on the ServiceNow Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Regulatory Change Management integration with RSS Feeds release notes
Version history for the GRC: Regulatory Change Management integration with RSS Feeds on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.1.1 - May 2025
Changed: Performed demo data corrections with respect to new impacted areas feature on RCM.
#### Version 19.0.0 - August 2024
Changed: Updated the application version to synchronise with dependent application.
#### Version 18.0.0 - February 2024
Fixed code sign flow issue for connection validation.
#### Version 16.0.0 - February 2023
Fixed: Reduction in installation size of the application.
#### Version 13.0.0 - September 2021
* Changed:
+ Provider configuration is modified to a new table in GRC: taxonomy management.
+ RSS feed parser will create default taxonomy values in the new "Regulatory feed to taxonomy mapping" table.
#### Version 1.0.1 - March 2021
* New:
+ Support to pull RSS Feeds data
+ Easy to setup, configurable and robust integration with error handling mechanisms
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire-integration.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire-integration.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire-integration.html | GRC: SIG Questionnaire Integration release notes | Version history for the GRC: SIG Questionnaire Integration Integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire-integration.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire-integration.html"><body id="store-grc-rn-sig-questionnaire-integration"><main role="main"><article role="article" class="dita" id="store-grc-rn-sig-questionnaire-integration" aria-labelledby="title_store-grc-rn-sig-questionnaire-integration">
<h1 class="title topictitle1" id="title_store-grc-rn-sig-questionnaire-integration"><span class="ph">GRC</span>: <span class="ph">SIG Questionnaire Integration</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">SIG Questionnaire Integration</span> Integration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-grc-rn-sig-questionnaire-integration__section_krr_nx4_kfb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-sig-questionnaire-integration__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-grc-rn-sig-questionnaire-integration__section_lrr_nx4_kfb"><h2 id="d521322e65" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.2 - August 2025</dt>
<dd class="dd">New: 2025 SIG assessment templates based on Smart Assessment Engine have been added.</dd>
<dt class="dt dlterm">Version 20.1.1 - May 2025</dt>
<dd class="dd" id="store-grc-rn-sig-questionnaire-integration__LatestSIGQuestionnaireIntegration">New: SIG 2025 Content (All) has been added.</dd>
<dt class="dt dlterm">Version 18.1.2 - July 2024</dt>
<dd class="dd">Fixed: Fixed app compatibility for the glide family releases.</dd>
<dt class="dt dlterm">Version 18.1.1 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added SIG 2024 questionnaire content.</li>
<li class="li">Fixed: Added report view ACL to table: sn_sig_asmt_parsing_status.</li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.0 - August 2023</dt>
<dd class="dd">New: Added ability for Third-party Assessors to answer SIG questionnaires on behalf of the third-party.</dd>
<dt class="dt dlterm">Version 16.0.2 - March 2023</dt>
<dd class="dd">New: Added SIG 2023 questionnaires.</dd>
<dt class="dt dlterm">Version 16.0.1 - February 2023</dt>
<dd class="dd">New: Added SIG 2023 questionnaires.</dd>
<dt class="dt dlterm">Version 15.0.2 - December 2022</dt>
<dd class="dd">Fixed: Minor reduction of the installation size of the application.</dd>
<dt class="dt dlterm">Version 15.0.1 - September 2022</dt>
<dd class="dd">Fixed: Issues automatically created when the vendor submits the correct responses to SIG questionnaire questions.</dd>
<dt class="dt dlterm">Version 15.0.0 - August 2022</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-sig-questionnaire-integration__ul_e54_czq_j5b">
<li class="li"><div class="div">Fixed:</div>
<ul class="ul" id="store-grc-rn-sig-questionnaire-integration__ul_f54_czq_j5b">
<li class="li">Certain dependencies showed up in incorrect order</li>
<li class="li">Set "Not applicable" option on SIG questions to 'On' by default</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.1.1 - March 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added Sig Lite 2022, Sig Core 2022, and SIG Detail 2022</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Stopped issues from being created mistakenly with SIG Lite 2021</li>
<li class="li">Fixed upgrade issue that would overwrite question changes in the template</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 13.0.0 - September 2021</dt>
<dd class="dd">Fixed: Added ability to configure document parser</dd>
<dt class="dt dlterm">Version 12.0.1 - June 2021</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-sig-questionnaire-integration__ul_njy_s1t_gnb">
<li class="li">Fixed: Issue that caused question mark character to be added to some of the metric questions in the SIG Full 2020 template.</li>
<li class="li">New: Added SIG 2021 Questionnaires</li>
</ul></dd>
<dt class="dt dlterm">Version 11.0.2 - October 2020</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-sig-questionnaire-integration__ul_mdc_lmr_5pb">
<li class="li">Fixed: <ul class="ul" id="store-grc-rn-sig-questionnaire-integration__ul_ndc_lmr_5pb">
<li class="li">Risk scoring for SIG 2020 questionnaires</li>
<li class="li">Demo data for SIG</li>
</ul></li>
<li class="li">Changed: Disable SIG 2017 questionnaires</li>
</ul></dd>
<dt class="dt dlterm">Version 10.0.0 - March 2020</dt>
<dd class="dd">New: Support for SIG 2020</dd>
<dt class="dt dlterm">Version 9.0.0 - November 2019</dt>
<dd class="dd">This feature was updated in Madrid and is still compatible with New York.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire-integration.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire-integration.html\"><body id=\"store-grc-rn-sig-questionnaire-integration\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-sig-questionnaire-integration\" aria-labelledby=\"title_store-grc-rn-sig-questionnaire-integration\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-sig-questionnaire-integration\"><span class=\"ph\">GRC</span>: <span class=\"ph\">SIG Questionnaire Integration</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">SIG Questionnaire Integration</span> Integration on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-grc-rn-sig-questionnaire-integration__section_krr_nx4_kfb\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-sig-questionnaire-integration__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-grc-rn-sig-questionnaire-integration__section_lrr_nx4_kfb\"><h2 id=\"d521322e65\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 21.0.2 - August 2025</dt>\n <dd class=\"dd\">New: 2025 SIG assessment templates based on Smart Assessment Engine have been added.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.1.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-grc-rn-sig-questionnaire-integration__LatestSIGQuestionnaireIntegration\">New: SIG 2025 Content (All) has been added.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.2 - July 2024</dt>\n <dd class=\"dd\">Fixed: Fixed app compatibility for the glide family releases.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.1 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Added SIG 2024 questionnaire content.</li>\n <li class=\"li\">Fixed: Added report view ACL to table: sn_sig_asmt_parsing_status.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.0 - August 2023</dt>\n <dd class=\"dd\">New: Added ability for Third-party Assessors to answer SIG questionnaires on behalf of the third-party.</dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.2 - March 2023</dt>\n <dd class=\"dd\">New: Added SIG 2023 questionnaires.</dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.1 - February 2023</dt>\n <dd class=\"dd\">New: Added SIG 2023 questionnaires.</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.2 - December 2022</dt>\n <dd class=\"dd\">Fixed: Minor reduction of the installation size of the application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.1 - September 2022</dt>\n <dd class=\"dd\">Fixed: Issues automatically created when the vendor submits the correct responses to SIG questionnaire questions.</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.0 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-sig-questionnaire-integration__ul_e54_czq_j5b\">\n <li class=\"li\"><div class=\"div\">Fixed:</div>\n <ul class=\"ul\" id=\"store-grc-rn-sig-questionnaire-integration__ul_f54_czq_j5b\">\n <li class=\"li\">Certain dependencies showed up in incorrect order</li>\n <li class=\"li\">Set "Not applicable" option on SIG questions to 'On' by default</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.1.1 - March 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Added Sig Lite 2022, Sig Core 2022, and SIG Detail 2022</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Stopped issues from being created mistakenly with SIG Lite 2021</li>\n <li class=\"li\">Fixed upgrade issue that would overwrite question changes in the template</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.0 - September 2021</dt>\n <dd class=\"dd\">Fixed: Added ability to configure document parser</dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.1 - June 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-sig-questionnaire-integration__ul_njy_s1t_gnb\">\n <li class=\"li\">Fixed: Issue that caused question mark character to be added to some of the metric questions in the SIG Full 2020 template.</li>\n <li class=\"li\">New: Added SIG 2021 Questionnaires</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.2 - October 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-sig-questionnaire-integration__ul_mdc_lmr_5pb\">\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-grc-rn-sig-questionnaire-integration__ul_ndc_lmr_5pb\">\n <li class=\"li\">Risk scoring for SIG 2020 questionnaires</li>\n <li class=\"li\">Demo data for SIG</li>\n </ul></li>\n <li class=\"li\">Changed: Disable SIG 2017 questionnaires</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.0 - March 2020</dt>\n <dd class=\"dd\">New: Support for SIG 2020</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.0 - November 2019</dt>\n <dd class=\"dd\">This feature was updated in Madrid and is still compatible with New York.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # GRC: SIG Questionnaire Integration release notes
Version history for the GRC: SIG Questionnaire Integration Integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.2 - August 2025
New: 2025 SIG assessment templates based on Smart Assessment Engine have been added.
#### Version 20.1.1 - May 2025
New: SIG 2025 Content (All) has been added.
#### Version 18.1.2 - July 2024
Fixed: Fixed app compatibility for the glide family releases.
#### Version 18.1.1 - May 2024
* New: Added SIG 2024 questionnaire content.
* Fixed: Added report view ACL to table: sn\_sig\_asmt\_parsing\_status.
#### Version 17.0.0 - August 2023
New: Added ability for Third-party Assessors to answer SIG questionnaires on behalf of the third-party.
#### Version 16.0.2 - March 2023
New: Added SIG 2023 questionnaires.
#### Version 16.0.1 - February 2023
New: Added SIG 2023 questionnaires.
#### Version 15.0.2 - December 2022
Fixed: Minor reduction of the installation size of the application.
#### Version 15.0.1 - September 2022
Fixed: Issues automatically created when the vendor submits the correct responses to SIG questionnaire questions.
#### Version 15.0.0 - August 2022
* Fixed:
+ Certain dependencies showed up in incorrect order
+ Set "Not applicable" option on SIG questions to 'On' by default
#### Version 14.1.1 - March 2022
* New: Added Sig Lite 2022, Sig Core 2022, and SIG Detail 2022
* Fixed:
+ Stopped issues from being created mistakenly with SIG Lite 2021
+ Fixed upgrade issue that would overwrite question changes in the template
#### Version 13.0.0 - September 2021
Fixed: Added ability to configure document parser
#### Version 12.0.1 - June 2021
* Fixed: Issue that caused question mark character to be added to some of the metric questions in the SIG Full 2020 template.
* New: Added SIG 2021 Questionnaires
#### Version 11.0.2 - October 2020
* Fixed:
+ Risk scoring for SIG 2020 questionnaires
+ Demo data for SIG
* Changed: Disable SIG 2017 questionnaires
#### Version 10.0.0 - March 2020
New: Support for SIG 2020
#### Version 9.0.0 - November 2019
This feature was updated in Madrid and is still compatible with New York.
| ---
title: 'GRC: SIG Questionnaire Integration release notes'
description: 'Version history for the GRC: SIG Questionnaire Integration Integration
on the ServiceNow Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: SIG Questionnaire Integration release notes
Version history for the GRC: SIG Questionnaire Integration Integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.2 - August 2025
New: 2025 SIG assessment templates based on Smart Assessment Engine have been added.
#### Version 20.1.1 - May 2025
New: SIG 2025 Content (All) has been added.
#### Version 18.1.2 - July 2024
Fixed: Fixed app compatibility for the glide family releases.
#### Version 18.1.1 - May 2024
* New: Added SIG 2024 questionnaire content.
* Fixed: Added report view ACL to table: sn\_sig\_asmt\_parsing\_status.
#### Version 17.0.0 - August 2023
New: Added ability for Third-party Assessors to answer SIG questionnaires on behalf of the third-party.
#### Version 16.0.2 - March 2023
New: Added SIG 2023 questionnaires.
#### Version 16.0.1 - February 2023
New: Added SIG 2023 questionnaires.
#### Version 15.0.2 - December 2022
Fixed: Minor reduction of the installation size of the application.
#### Version 15.0.1 - September 2022
Fixed: Issues automatically created when the vendor submits the correct responses to SIG questionnaire questions.
#### Version 15.0.0 - August 2022
* Fixed:
+ Certain dependencies showed up in incorrect order
+ Set "Not applicable" option on SIG questions to 'On' by default
#### Version 14.1.1 - March 2022
* New: Added Sig Lite 2022, Sig Core 2022, and SIG Detail 2022
* Fixed:
+ Stopped issues from being created mistakenly with SIG Lite 2021
+ Fixed upgrade issue that would overwrite question changes in the template
#### Version 13.0.0 - September 2021
Fixed: Added ability to configure document parser
#### Version 12.0.1 - June 2021
* Fixed: Issue that caused question mark character to be added to some of the metric questions in the SIG Full 2020 template.
* New: Added SIG 2021 Questionnaires
#### Version 11.0.2 - October 2020
* Fixed:
+ Risk scoring for SIG 2020 questionnaires
+ Demo data for SIG
* Changed: Disable SIG 2017 questionnaires
#### Version 10.0.0 - March 2020
New: Support for SIG 2020
#### Version 9.0.0 - November 2019
This feature was updated in Madrid and is still compatible with New York.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire.html | GRC: SIG Questionairre release notes | Version history for the GRC: SIG Questionnaire Integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
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] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire.html"><body id="store-grc-rn-sig-questionnaire"><main role="main"><article role="article" class="dita" id="store-grc-rn-sig-questionnaire" aria-labelledby="title_store-grc-rn-sig-questionnaire">
<h1 class="title topictitle1" id="title_store-grc-rn-sig-questionnaire"><span class="ph">GRC</span>: SIG Questionairre release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">SIG Questionnaire Integration</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-grc-rn-sig-questionnaire__section_krr_nx4_kfb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-sig-questionnaire__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-grc-rn-sig-questionnaire__section_lrr_nx4_kfb"><h2 id="d272313e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 14.1.1 - March 2022</dt>
<dd class="dd" id="store-grc-rn-sig-questionnaire__LatestSIGIntegration"><ul class="ul">
<li class="li">Changed: Deactivation of all SIG 2018 and 2019 questionnaires</li>
<li class="li">Fixed: Minor security issue</li>
</ul></dd>
<dt class="dt dlterm">Version 13.0.0 - September 2021</dt>
<dd class="dd">Fixed: Security fix in demo data</dd>
<dt class="dt dlterm">Version 11.0.0 - October 2020</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-sig-questionnaire__ul_wtw_cct_gnb">
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-sig-questionnaire__ul_phn_2ct_gnb">
<li class="li">Risk scoring for SIG 2018,2019 questionnaires</li>
<li class="li">Demo data for SIG</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 10.1.0 - June 2020</dt>
<dd class="dd">Fixed: Fixed report_view ACLs for sensitive platform tables</dd>
<dt class="dt dlterm">Version 10.0.0 - March 2020</dt>
<dd class="dd">This application has been recertified for Orlando. It is still compatible with New York.</dd>
<dt class="dt dlterm">Version 9.0.1 - November 2019</dt>
<dd class="dd">This feature was updated for Madrid and is still compatible with New York.</dd>
<dt class="dt dlterm">Version 6.0.1 - October 2018</dt>
<dd class="dd"><ul class="ul">
<li class="li">The SIG Questionnaire application includes SIG questionnaire content for the following versions: <ul class="ul" id="store-grc-rn-sig-questionnaire__ul_mrr_nx4_kfb">
<li class="li">SIG Full 2018</li>
<li class="li">SIG Lite 2018</li>
<li class="li">SIG Core 2018</li>
</ul></li>
<li class="li">The SIG Questionnaire application renames the existing SIG questionnaire content for 2017 versions from: <ul class="ul">
<li class="li">SIG Full to SIG Full 2017</li>
<li class="li">SIG Lite to and SIG Lite 2017</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire.html\"><body id=\"store-grc-rn-sig-questionnaire\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-sig-questionnaire\" aria-labelledby=\"title_store-grc-rn-sig-questionnaire\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-sig-questionnaire\"><span class=\"ph\">GRC</span>: SIG Questionairre release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">SIG Questionnaire Integration</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-grc-rn-sig-questionnaire__section_krr_nx4_kfb\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-sig-questionnaire__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-grc-rn-sig-questionnaire__section_lrr_nx4_kfb\"><h2 id=\"d272313e62\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 14.1.1 - March 2022</dt>\n <dd class=\"dd\" id=\"store-grc-rn-sig-questionnaire__LatestSIGIntegration\"><ul class=\"ul\">\n <li class=\"li\">Changed: Deactivation of all SIG 2018 and 2019 questionnaires</li>\n <li class=\"li\">Fixed: Minor security issue</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.0 - September 2021</dt>\n <dd class=\"dd\">Fixed: Security fix in demo data</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.0 - October 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-sig-questionnaire__ul_wtw_cct_gnb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-sig-questionnaire__ul_phn_2ct_gnb\">\n <li class=\"li\">Risk scoring for SIG 2018,2019 questionnaires</li>\n <li class=\"li\">Demo data for SIG</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 10.1.0 - June 2020</dt>\n <dd class=\"dd\">Fixed: Fixed report_view ACLs for sensitive platform tables</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.0 - March 2020</dt>\n <dd class=\"dd\">This application has been recertified for Orlando. It is still compatible with New York.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.1 - November 2019</dt>\n <dd class=\"dd\">This feature was updated for Madrid and is still compatible with New York.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.1 - October 2018</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">The SIG Questionnaire application includes SIG questionnaire content for the following versions: <ul class=\"ul\" id=\"store-grc-rn-sig-questionnaire__ul_mrr_nx4_kfb\">\n <li class=\"li\">SIG Full 2018</li>\n <li class=\"li\">SIG Lite 2018</li>\n <li class=\"li\">SIG Core 2018</li>\n </ul></li>\n <li class=\"li\">The SIG Questionnaire application renames the existing SIG questionnaire content for 2017 versions from: <ul class=\"ul\">\n <li class=\"li\">SIG Full to SIG Full 2017</li>\n <li class=\"li\">SIG Lite to and SIG Lite 2017</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # GRC: SIG Questionairre release notes
Version history for the GRC: SIG Questionnaire Integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 14.1.1 - March 2022
* Changed: Deactivation of all SIG 2018 and 2019 questionnaires
* Fixed: Minor security issue
#### Version 13.0.0 - September 2021
Fixed: Security fix in demo data
#### Version 11.0.0 - October 2020
* Fixed:
+ Risk scoring for SIG 2018,2019 questionnaires
+ Demo data for SIG
#### Version 10.1.0 - June 2020
Fixed: Fixed report\_view ACLs for sensitive platform tables
#### Version 10.0.0 - March 2020
This application has been recertified for Orlando. It is still compatible with New York.
#### Version 9.0.1 - November 2019
This feature was updated for Madrid and is still compatible with New York.
#### Version 6.0.1 - October 2018
* The SIG Questionnaire application includes SIG questionnaire content for the following versions:
+ SIG Full 2018
+ SIG Lite 2018
+ SIG Core 2018
* The SIG Questionnaire application renames the existing SIG questionnaire content for 2017 versions from:
+ SIG Full to SIG Full 2017
+ SIG Lite to and SIG Lite 2017
| ---
title: 'GRC: SIG Questionairre release notes'
description: 'Version history for the GRC: SIG Questionnaire Integration on the ServiceNow
Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: SIG Questionairre release notes
Version history for the GRC: SIG Questionnaire Integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 14.1.1 - March 2022
* Changed: Deactivation of all SIG 2018 and 2019 questionnaires
* Fixed: Minor security issue
#### Version 13.0.0 - September 2021
Fixed: Security fix in demo data
#### Version 11.0.0 - October 2020
* Fixed:
+ Risk scoring for SIG 2018,2019 questionnaires
+ Demo data for SIG
#### Version 10.1.0 - June 2020
Fixed: Fixed report\_view ACLs for sensitive platform tables
#### Version 10.0.0 - March 2020
This application has been recertified for Orlando. It is still compatible with New York.
#### Version 9.0.1 - November 2019
This feature was updated for Madrid and is still compatible with New York.
#### Version 6.0.1 - October 2018
* The SIG Questionnaire application includes SIG questionnaire content for the following versions:
+ SIG Full 2018
+ SIG Lite 2018
+ SIG Core 2018
* The SIG Questionnaire application renames the existing SIG questionnaire content for 2017 versions from:
+ SIG Full to SIG Full 2017
+ SIG Lite to and SIG Lite 2017
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-collaboration.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-collaboration.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-collaboration.html | Smart Assessment Collaboration release notes | Version history for the Smart Assessment Collaboration application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
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<h1 class="title topictitle1" id="title_store-grc-rn-smart-assessment-collaboration">Smart Assessment Collaboration release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Smart Assessment Collaboration application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-smart-assessment-collaboration__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d236129e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.1 - August 2025</dt>
<dd class="dd">Enhance assessments with real-time collaboration - assessment owners can now add multiple contributors to work together seamlessly. Changes are instantly reflected, and presence indicators show who is actively viewing or
editing the assessment, enabling efficient and transparent teamwork.</dd>
</dl>
</section>
</div>
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} | # Smart Assessment Collaboration release notes
Version history for the Smart Assessment Collaboration application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
Enhance assessments with real-time collaboration - assessment owners can now add multiple contributors to work together seamlessly. Changes are instantly reflected, and presence indicators show who is actively viewing or
editing the assessment, enabling efficient and transparent teamwork.
| ---
title: Smart Assessment Collaboration release notes
description: Version history for the Smart Assessment Collaboration application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# Smart Assessment Collaboration release notes
Version history for the Smart Assessment Collaboration application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
Enhance assessments with real-time collaboration - assessment owners can now add multiple contributors to work together seamlessly. Changes are instantly reflected, and presence indicators show who is actively viewing or
editing the assessment, enabling efficient and transparent teamwork.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-core.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-core.html | Smart Assessment Core release notes | Version history for the Smart Assessment Core application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-core.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-core.html"><body id="store-grc-rn-smart-assessment-core"><main role="main"><article role="article" class="dita" id="store-grc-rn-smart-assessment-core" aria-labelledby="title_store-grc-rn-smart-assessment-core">
<h1 class="title topictitle1" id="title_store-grc-rn-smart-assessment-core">Smart Assessment Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Smart Assessment Core application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-smart-assessment-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d37480e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.1 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-grc-rn-smart-assessment-core__ul_w32_wcn_bgc">
<li class="li">Added support for answering QR/barcode-type questions in assessments.</li>
<li class="li">Added support for score normalization at question, section, subsection, and assessment levels using configurable strategies and input parameters.</li>
<li class="li">Assessment owners can now add multiple contributors to collaborate on the same assessment.</li>
</ul></li>
<li class="li">Fixed: Fixed incorrect 'Completed (error skipped)' status for the 'Trigger Smart Assessment' flow action by correcting error evaluation logic and action status codes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 20.2.2 - June 2025</dt>
<dd class="dd" id="store-grc-rn-smart-assessment-core__latest-store-grc-rn-smart-assessment-core">New: Shipped query range ACLs for improved data security on key Smart Assessment tables:sn_smart_asmt_instance, sn_smart_asmt_combined_assessment, sn_smart_asmt_template,
sn_smart_asmt_m2m_instance_persona, and sn_smart_asmt_template_category.</dd>
<dt class="dt dlterm">Version 20.1.1 - May 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added support for descriptive images in assessment questions, enabling template managers to include instructional visuals to guide assessment respondents.</li>
<li class="li">Fixed:</li>
<li class="li">
<ul class="ul" id="store-grc-rn-smart-assessment-core__ul_jpr_w2y_1fc">
<li class="li">Fixed an issue where an error was incorrectly thrown when calling the "Trigger Smart Assessment" flow action via script without due date or duration parameters.</li>
<li class="li">Fixed issue with displaying localized values for reference card description, and section name and description in assessment template.</li>
<li class="li">Fixed issue where question labels were replaced with the localized equivalent of 'Untitled' in non-English languages during template copy.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 20.0.2 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-grc-rn-smart-assessment-core__ul_ty2_rd2_d2c">
<li class="li">Set up automatic responses for questions to enable assessors to complete assessments efficiently. You can either create default responses for all question types or define a script to fetch and map the values or data to
responses.</li>
<li class="li">Introduced a new role, "sn_smart_asmt.reassign" for reassignment of assessments.</li>
</ul></li>
<li class="li">Fixed:</li>
<li class="li">
<ul class="ul" id="store-grc-rn-smart-assessment-core__ul_vds_rd2_d2c">
<li class="li">Validation logic for reference-type questions now applies the question configuration's filter condition in a case-insensitive manner.</li>
<li class="li">The "Last Responded By" field now updates correctly for questions of type "Attachment."</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 19.1.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Evaluate Sandbox Access for Client-Callable Script</li>
<li class="li">Radio (Question Type): The selected response option (Choice) is deselected when the user navigates to another question or moves away before the autosave process completes.</li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.4 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-grc-rn-smart-assessment-core__ul_qxm_fpz_dcc">
<li class="li">The ServiceNow Smart Assessment Engine (SAE) application streamlines the organization's assessment procedures through automation, reducing manual effort and increasing workforce efficiency. Using SAE, the Assessment Admins
can create, view, and update assessments. Assessments Admins can then assign the assessments to gather essential information from diverse stakeholders and evaluate various workflow aspects. The assessments can apply to any
context and are enabled for key Integrated Risk Management (IRM) workflows, including control attestation and risk identification. The SAE application provides an intuitive and user-friendly user interface, structured
process for managing assessment templates, soliciting responses, and automating the entire workflow.</li>
<li class="li">Benefits:<ul class="ul" id="store-grc-rn-smart-assessment-core__ul_fgc_3pz_dcc">
<li class="li">Efficiency: SAE automates repetitive and time-consuming assessment tasks, significantly reducing the time and effort needed for evaluations.</li>
<li class="li">Flexibility: SAE's high flexibility allows it to be tailored to specific use cases, making it adaptable for a wide range of organizational needs like Control Attestation and Risk Identification.</li>
<li class="li">Scalability: SAE handles assessments of varying scales, from small departmental evaluations to large enterprise-wide assessments, adapting to different organizational needs.</li>
<li class="li">Configurability: Extensive control over assessment parameters includes configuring question types, justification prompts, and conditional visibility based on previous responses. This enables creating more meaningful
and contextually appropriate evaluations.</li>
<li class="li">Cost-effectiveness: By serving multiple assessment needs with one software solution, organizations can reduce costs associated with purchasing and maintaining multiple specialized tools.</li>
<li class="li">User Experience: SAE focuses on providing a user-friendly interface for both administrators and business users. Features like progress indicators, automatic saving, and clear navigation lead to higher engagement and
more effective assessments.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-core.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-core.html\"><body id=\"store-grc-rn-smart-assessment-core\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-smart-assessment-core\" aria-labelledby=\"title_store-grc-rn-smart-assessment-core\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-smart-assessment-core\">Smart Assessment Core release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Smart Assessment Core application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-smart-assessment-core__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d37480e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 21.0.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-smart-assessment-core__ul_w32_wcn_bgc\">\n <li class=\"li\">Added support for answering QR/barcode-type questions in assessments.</li>\n <li class=\"li\">Added support for score normalization at question, section, subsection, and assessment levels using configurable strategies and input parameters.</li>\n <li class=\"li\">Assessment owners can now add multiple contributors to collaborate on the same assessment.</li>\n </ul></li>\n <li class=\"li\">Fixed: Fixed incorrect 'Completed (error skipped)' status for the 'Trigger Smart Assessment' flow action by correcting error evaluation logic and action status codes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 20.2.2 - June 2025</dt>\n <dd class=\"dd\" id=\"store-grc-rn-smart-assessment-core__latest-store-grc-rn-smart-assessment-core\">New: Shipped query range ACLs for improved data security on key Smart Assessment tables:sn_smart_asmt_instance, sn_smart_asmt_combined_assessment, sn_smart_asmt_template,\n sn_smart_asmt_m2m_instance_persona, and sn_smart_asmt_template_category.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.1.1 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added support for descriptive images in assessment questions, enabling template managers to include instructional visuals to guide assessment respondents.</li>\n <li class=\"li\">Fixed:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-grc-rn-smart-assessment-core__ul_jpr_w2y_1fc\">\n <li class=\"li\">Fixed an issue where an error was incorrectly thrown when calling the "Trigger Smart Assessment" flow action via script without due date or duration parameters.</li>\n <li class=\"li\">Fixed issue with displaying localized values for reference card description, and section name and description in assessment template.</li>\n <li class=\"li\">Fixed issue where question labels were replaced with the localized equivalent of 'Untitled' in non-English languages during template copy.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.2 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-smart-assessment-core__ul_ty2_rd2_d2c\">\n <li class=\"li\">Set up automatic responses for questions to enable assessors to complete assessments efficiently. You can either create default responses for all question types or define a script to fetch and map the values or data to\n responses.</li>\n <li class=\"li\">Introduced a new role, "sn_smart_asmt.reassign" for reassignment of assessments.</li>\n </ul></li>\n <li class=\"li\">Fixed:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-grc-rn-smart-assessment-core__ul_vds_rd2_d2c\">\n <li class=\"li\">Validation logic for reference-type questions now applies the question configuration's filter condition in a case-insensitive manner.</li>\n <li class=\"li\">The "Last Responded By" field now updates correctly for questions of type "Attachment."</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Evaluate Sandbox Access for Client-Callable Script</li>\n <li class=\"li\">Radio (Question Type): The selected response option (Choice) is deselected when the user navigates to another question or moves away before the autosave process completes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.4 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-grc-rn-smart-assessment-core__ul_qxm_fpz_dcc\">\n <li class=\"li\">The ServiceNow Smart Assessment Engine (SAE) application streamlines the organization's assessment procedures through automation, reducing manual effort and increasing workforce efficiency. Using SAE, the Assessment Admins\n can create, view, and update assessments. Assessments Admins can then assign the assessments to gather essential information from diverse stakeholders and evaluate various workflow aspects. The assessments can apply to any\n context and are enabled for key Integrated Risk Management (IRM) workflows, including control attestation and risk identification. The SAE application provides an intuitive and user-friendly user interface, structured\n process for managing assessment templates, soliciting responses, and automating the entire workflow.</li>\n <li class=\"li\">Benefits:<ul class=\"ul\" id=\"store-grc-rn-smart-assessment-core__ul_fgc_3pz_dcc\">\n <li class=\"li\">Efficiency: SAE automates repetitive and time-consuming assessment tasks, significantly reducing the time and effort needed for evaluations.</li>\n <li class=\"li\">Flexibility: SAE's high flexibility allows it to be tailored to specific use cases, making it adaptable for a wide range of organizational needs like Control Attestation and Risk Identification.</li>\n <li class=\"li\">Scalability: SAE handles assessments of varying scales, from small departmental evaluations to large enterprise-wide assessments, adapting to different organizational needs.</li>\n <li class=\"li\">Configurability: Extensive control over assessment parameters includes configuring question types, justification prompts, and conditional visibility based on previous responses. This enables creating more meaningful\n and contextually appropriate evaluations.</li>\n <li class=\"li\">Cost-effectiveness: By serving multiple assessment needs with one software solution, organizations can reduce costs associated with purchasing and maintaining multiple specialized tools.</li>\n <li class=\"li\">User Experience: SAE focuses on providing a user-friendly interface for both administrators and business users. Features like progress indicators, automatic saving, and clear navigation lead to higher engagement and\n more effective assessments.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Smart Assessment Core release notes
Version history for the Smart Assessment Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* New:
+ Added support for answering QR/barcode-type questions in assessments.
+ Added support for score normalization at question, section, subsection, and assessment levels using configurable strategies and input parameters.
+ Assessment owners can now add multiple contributors to collaborate on the same assessment.
* Fixed: Fixed incorrect 'Completed (error skipped)' status for the 'Trigger Smart Assessment' flow action by correcting error evaluation logic and action status codes.
#### Version 20.2.2 - June 2025
New: Shipped query range ACLs for improved data security on key Smart Assessment tables:sn\_smart\_asmt\_instance, sn\_smart\_asmt\_combined\_assessment, sn\_smart\_asmt\_template,
sn\_smart\_asmt\_m2m\_instance\_persona, and sn\_smart\_asmt\_template\_category.
#### Version 20.1.1 - May 2025
* New: Added support for descriptive images in assessment questions, enabling template managers to include instructional visuals to guide assessment respondents.
* Fixed:
* + Fixed an issue where an error was incorrectly thrown when calling the "Trigger Smart Assessment" flow action via script without due date or duration parameters.
+ Fixed issue with displaying localized values for reference card description, and section name and description in assessment template.
+ Fixed issue where question labels were replaced with the localized equivalent of 'Untitled' in non-English languages during template copy.
#### Version 20.0.2 - February 2025
* New:
+ Set up automatic responses for questions to enable assessors to complete assessments efficiently. You can either create default responses for all question types or define a script to fetch and map the values or data to
responses.
+ Introduced a new role, "sn\_smart\_asmt.reassign" for reassignment of assessments.
* Fixed:
* + Validation logic for reference-type questions now applies the question configuration's filter condition in a case-insensitive manner.
+ The "Last Responded By" field now updates correctly for questions of type "Attachment."
#### Version 19.1.0 - November 2024
* Evaluate Sandbox Access for Client-Callable Script
* Radio (Question Type): The selected response option (Choice) is deselected when the user navigates to another question or moves away before the autosave process completes.
#### Version 19.0.4 - August 2024
* The ServiceNow Smart Assessment Engine (SAE) application streamlines the organization's assessment procedures through automation, reducing manual effort and increasing workforce efficiency. Using SAE, the Assessment Admins
can create, view, and update assessments. Assessments Admins can then assign the assessments to gather essential information from diverse stakeholders and evaluate various workflow aspects. The assessments can apply to any
context and are enabled for key Integrated Risk Management (IRM) workflows, including control attestation and risk identification. The SAE application provides an intuitive and user-friendly user interface, structured
process for managing assessment templates, soliciting responses, and automating the entire workflow.
* Benefits:
+ Efficiency: SAE automates repetitive and time-consuming assessment tasks, significantly reducing the time and effort needed for evaluations.
+ Flexibility: SAE's high flexibility allows it to be tailored to specific use cases, making it adaptable for a wide range of organizational needs like Control Attestation and Risk Identification.
+ Scalability: SAE handles assessments of varying scales, from small departmental evaluations to large enterprise-wide assessments, adapting to different organizational needs.
+ Configurability: Extensive control over assessment parameters includes configuring question types, justification prompts, and conditional visibility based on previous responses. This enables creating more meaningful
and contextually appropriate evaluations.
+ Cost-effectiveness: By serving multiple assessment needs with one software solution, organizations can reduce costs associated with purchasing and maintaining multiple specialized tools.
+ User Experience: SAE focuses on providing a user-friendly interface for both administrators and business users. Features like progress indicators, automatic saving, and clear navigation lead to higher engagement and
more effective assessments.
| ---
title: Smart Assessment Core release notes
description: Version history for the Smart Assessment Core application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# Smart Assessment Core release notes
Version history for the Smart Assessment Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* New:
+ Added support for answering QR/barcode-type questions in assessments.
+ Added support for score normalization at question, section, subsection, and assessment levels using configurable strategies and input parameters.
+ Assessment owners can now add multiple contributors to collaborate on the same assessment.
* Fixed: Fixed incorrect 'Completed (error skipped)' status for the 'Trigger Smart Assessment' flow action by correcting error evaluation logic and action status codes.
#### Version 20.2.2 - June 2025
New: Shipped query range ACLs for improved data security on key Smart Assessment tables:sn\_smart\_asmt\_instance, sn\_smart\_asmt\_combined\_assessment, sn\_smart\_asmt\_template,
sn\_smart\_asmt\_m2m\_instance\_persona, and sn\_smart\_asmt\_template\_category.
#### Version 20.1.1 - May 2025
* New: Added support for descriptive images in assessment questions, enabling template managers to include instructional visuals to guide assessment respondents.
* Fixed:
* + Fixed an issue where an error was incorrectly thrown when calling the "Trigger Smart Assessment" flow action via script without due date or duration parameters.
+ Fixed issue with displaying localized values for reference card description, and section name and description in assessment template.
+ Fixed issue where question labels were replaced with the localized equivalent of 'Untitled' in non-English languages during template copy.
#### Version 20.0.2 - February 2025
* New:
+ Set up automatic responses for questions to enable assessors to complete assessments efficiently. You can either create default responses for all question types or define a script to fetch and map the values or data to
responses.
+ Introduced a new role, "sn\_smart\_asmt.reassign" for reassignment of assessments.
* Fixed:
* + Validation logic for reference-type questions now applies the question configuration's filter condition in a case-insensitive manner.
+ The "Last Responded By" field now updates correctly for questions of type "Attachment."
#### Version 19.1.0 - November 2024
* Evaluate Sandbox Access for Client-Callable Script
* Radio (Question Type): The selected response option (Choice) is deselected when the user navigates to another question or moves away before the autosave process completes.
#### Version 19.0.4 - August 2024
* The ServiceNow Smart Assessment Engine (SAE) application streamlines the organization's assessment procedures through automation, reducing manual effort and increasing workforce efficiency. Using SAE, the Assessment Admins
can create, view, and update assessments. Assessments Admins can then assign the assessments to gather essential information from diverse stakeholders and evaluate various workflow aspects. The assessments can apply to any
context and are enabled for key Integrated Risk Management (IRM) workflows, including control attestation and risk identification. The SAE application provides an intuitive and user-friendly user interface, structured
process for managing assessment templates, soliciting responses, and automating the entire workflow.
* Benefits:
+ Efficiency: SAE automates repetitive and time-consuming assessment tasks, significantly reducing the time and effort needed for evaluations.
+ Flexibility: SAE's high flexibility allows it to be tailored to specific use cases, making it adaptable for a wide range of organizational needs like Control Attestation and Risk Identification.
+ Scalability: SAE handles assessments of varying scales, from small departmental evaluations to large enterprise-wide assessments, adapting to different organizational needs.
+ Configurability: Extensive control over assessment parameters includes configuring question types, justification prompts, and conditional visibility based on previous responses. This enables creating more meaningful
and contextually appropriate evaluations.
+ Cost-effectiveness: By serving multiple assessment needs with one software solution, organizations can reduce costs associated with purchasing and maintaining multiple specialized tools.
+ User Experience: SAE focuses on providing a user-friendly interface for both administrators and business users. Features like progress indicators, automatic saving, and clear navigation lead to higher engagement and
more effective assessments.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-migration-tools.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-migration-tools.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-migration-tools.html | Smart Assessment Migration tools release notes | Version history for the Smart Assessment Migration tools application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-migration-tools.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-migration-tools.html"><body id="store-grc-rn-smart-assessment-migration-tools"><main role="main"><article role="article" class="dita" id="store-grc-rn-smart-assessment-migration-tools" aria-labelledby="title_store-grc-rn-smart-assessment-migration-tools">
<h1 class="title topictitle1" id="title_store-grc-rn-smart-assessment-migration-tools">Smart Assessment Migration tools release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Smart Assessment Migration tools application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-smart-assessment-migration-tools__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d473626e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.1 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-grc-rn-smart-assessment-migration-tools__ul_q3y_npf_bgc">
<li class="li">Enhanced the migration tool to convert question dependencies into conditional visibility during migration.</li>
<li class="li">Enhanced the migration tool to migrate checkbox-type questions to radio button type questions with Yes/No options.</li>
</ul></li>
<li class="li">Changed: "Template category" field on assessment template migration form is now labeled as "Purpose".</li>
</ul>
</dd>
<dt class="dt dlterm">Version 20.0.1 - February 2025</dt>
<dd class="dd" id="store-grc-rn-smart-assessment-migration-tools__latest-store-grc-rn-smart-assessment-migration-tools">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-grc-rn-smart-assessment-migration-tools__ul_e5t_mvl_d2c">
<li class="li">An API is now available to migrate a metric type to an assessment template.</li>
<li class="li">An event named "sn_smart_asmt_mig.migrn_status_changed" is triggered when the template migration status changes to completed, partially completed, or errored.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-smart-assessment-migration-tools__ul_stb_nvl_d2c">
<li class="li">Now able to migrate existing metric types with special characters in their names to the assessment template.</li>
<li class="li">The "Migrate" button is now hidden when the migration status is not "New."</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.1.0 - November 2024</dt>
<dd class="dd">Evaluate Sandbox Access for Client-Callable Script.</dd>
<dt class="dt dlterm">Version 19.0.2 - August 2024</dt>
<dd class="dd"><p class="p">The ServiceNow Smart Assessment Migration Tools application enables you to migrate existing assessment designs from the ServiceNow Assessments and Surveys application. Your templates are automatically transferred as drafts with just one
click. After you migrate the designs, you must review and publish these drafts, and confirm the results. The sets of questions in the Assessments and Surveys application are saved as metric types. When migrated, these metric
types are saved as question types. Custom, Duration, Image scale, Percentage, Rankings, and Ratings question types aren't supported for migration.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-migration-tools.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-migration-tools.html\"><body id=\"store-grc-rn-smart-assessment-migration-tools\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-smart-assessment-migration-tools\" aria-labelledby=\"title_store-grc-rn-smart-assessment-migration-tools\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-smart-assessment-migration-tools\">Smart Assessment Migration tools release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Smart Assessment Migration tools application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-smart-assessment-migration-tools__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d473626e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 21.0.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-smart-assessment-migration-tools__ul_q3y_npf_bgc\">\n <li class=\"li\">Enhanced the migration tool to convert question dependencies into conditional visibility during migration.</li>\n <li class=\"li\">Enhanced the migration tool to migrate checkbox-type questions to radio button type questions with Yes/No options.</li>\n </ul></li>\n <li class=\"li\">Changed: "Template category" field on assessment template migration form is now labeled as "Purpose".</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.1 - February 2025</dt>\n <dd class=\"dd\" id=\"store-grc-rn-smart-assessment-migration-tools__latest-store-grc-rn-smart-assessment-migration-tools\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-smart-assessment-migration-tools__ul_e5t_mvl_d2c\">\n <li class=\"li\">An API is now available to migrate a metric type to an assessment template.</li>\n <li class=\"li\">An event named "sn_smart_asmt_mig.migrn_status_changed" is triggered when the template migration status changes to completed, partially completed, or errored.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-smart-assessment-migration-tools__ul_stb_nvl_d2c\">\n <li class=\"li\">Now able to migrate existing metric types with special characters in their names to the assessment template.</li>\n <li class=\"li\">The "Migrate" button is now hidden when the migration status is not "New."</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.0 - November 2024</dt>\n <dd class=\"dd\">Evaluate Sandbox Access for Client-Callable Script.</dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.2 - August 2024</dt>\n <dd class=\"dd\"><p class=\"p\">The ServiceNow Smart Assessment Migration Tools application enables you to migrate existing assessment designs from the ServiceNow Assessments and Surveys application. Your templates are automatically transferred as drafts with just one\n click. After you migrate the designs, you must review and publish these drafts, and confirm the results. The sets of questions in the Assessments and Surveys application are saved as metric types. When migrated, these metric\n types are saved as question types. Custom, Duration, Image scale, Percentage, Rankings, and Ratings question types aren't supported for migration.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Smart Assessment Migration tools release notes
Version history for the Smart Assessment Migration tools application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* New:
+ Enhanced the migration tool to convert question dependencies into conditional visibility during migration.
+ Enhanced the migration tool to migrate checkbox-type questions to radio button type questions with Yes/No options.
* Changed: "Template category" field on assessment template migration form is now labeled as "Purpose".
#### Version 20.0.1 - February 2025
* New:
+ An API is now available to migrate a metric type to an assessment template.
+ An event named "sn\_smart\_asmt\_mig.migrn\_status\_changed" is triggered when the template migration status changes to completed, partially completed, or errored.
* Fixed:
+ Now able to migrate existing metric types with special characters in their names to the assessment template.
+ The "Migrate" button is now hidden when the migration status is not "New."
#### Version 19.1.0 - November 2024
Evaluate Sandbox Access for Client-Callable Script.
#### Version 19.0.2 - August 2024
The ServiceNow Smart Assessment Migration Tools application enables you to migrate existing assessment designs from the ServiceNow Assessments and Surveys application. Your templates are automatically transferred as drafts with just one
click. After you migrate the designs, you must review and publish these drafts, and confirm the results. The sets of questions in the Assessments and Surveys application are saved as metric types. When migrated, these metric
types are saved as question types. Custom, Duration, Image scale, Percentage, Rankings, and Ratings question types aren't supported for migration.
| ---
title: Smart Assessment Migration tools release notes
description: Version history for the Smart Assessment Migration tools application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# Smart Assessment Migration tools release notes
Version history for the Smart Assessment Migration tools application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* New:
+ Enhanced the migration tool to convert question dependencies into conditional visibility during migration.
+ Enhanced the migration tool to migrate checkbox-type questions to radio button type questions with Yes/No options.
* Changed: "Template category" field on assessment template migration form is now labeled as "Purpose".
#### Version 20.0.1 - February 2025
* New:
+ An API is now available to migrate a metric type to an assessment template.
+ An event named "sn\_smart\_asmt\_mig.migrn\_status\_changed" is triggered when the template migration status changes to completed, partially completed, or errored.
* Fixed:
+ Now able to migrate existing metric types with special characters in their names to the assessment template.
+ The "Migrate" button is now hidden when the migration status is not "New."
#### Version 19.1.0 - November 2024
Evaluate Sandbox Access for Client-Callable Script.
#### Version 19.0.2 - August 2024
The ServiceNow Smart Assessment Migration Tools application enables you to migrate existing assessment designs from the ServiceNow Assessments and Surveys application. Your templates are automatically transferred as drafts with just one
click. After you migrate the designs, you must review and publish these drafts, and confirm the results. The sets of questions in the Assessments and Surveys application are saved as metric types. When migrated, these metric
types are saved as question types. Custom, Duration, Image scale, Percentage, Rankings, and Ratings question types aren't supported for migration.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-sn-document-designer-word.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-sn-document-designer-word.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-sn-document-designer-word.html | ServiceNow Document Designer with Word release notes | Version history for the ServiceNow Document Designer with Word application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-sn-document-designer-word.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-sn-document-designer-word.html"><body id="store-grc-rn-sn-document-designer-word"><main role="main"><article role="article" class="dita" id="store-grc-rn-sn-document-designer-word" aria-labelledby="title_store-grc-rn-sn-document-designer-word">
<h1 class="title topictitle1" id="title_store-grc-rn-sn-document-designer-word"><span class="ph">ServiceNow</span> Document Designer with Word release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow</span> Document Designer with Word application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-sn-document-designer-word__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d616776e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.4 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Document Generation<ul class="ul" id="store-grc-rn-sn-document-designer-word__ul_nmm_zwf_bgc">
<li class="li">Enhanced document generation with scripted variables support</li>
<li class="li">Improved handling of intermediate filters in document templates</li>
<li class="li">Fixed various document formatting issues</li>
</ul></li>
<li class="li">Data Model<ul class="ul" id="store-grc-rn-sn-document-designer-word__ul_ojh_1xf_bgc">
<li class="li">Added support for scripted variables in templates</li>
<li class="li">A new role sn_grc_doc_design.developer is added for creating scripted variables.</li>
<li class="li">Implemented intermediate filter functionality for content configuration</li>
</ul></li>
<li class="li">Bug Fixes<ul class="ul" id="store-grc-rn-sn-document-designer-word__ul_abx_1xf_bgc">
<li class="li">Resolved table formatting problems (width truncation)</li>
<li class="li">Fixed truncated image display in HTML content </li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 20.0.1 - February 2025</dt>
<dd class="dd" id="store-grc-rn-sn-document-designer-word__latest-store-grc-rn-sn-document-designer-word"><ul class="ul">
<li class="li">Ability to add up to 20 columns in a table and in a content block</li>
<li class="li">Ability to choose and reorder columns from the add-in during template building</li>
<li class="li">Insert Content and Update Content from ServiceNow Reporting (ESG add-in) is merged with Document Designer add-in to insert data and reports into the document</li>
<li class="li">Data Relationship tab is added into the template configuration</li>
<li class="li">Template data relationship table is removed and deprecated Error handling (Restrictions while template building) Adding a Content block within other Content blocks is restricted Adding more than 10 images is restricted
Adding more than one table inside the content block is restricted</li>
</ul></dd>
<dt class="dt dlterm">Version 19.1.2 - November 2024</dt>
<dd class="dd">The Document Designer for Microsoft Word enables you to extract metadata, including fields, related lists, reference fields, and their associated elements from ServiceNow
tables. It also allows you to insert content blocks that repeat based on the number of records in a table, such as 10 blocks for 10 issues. When applied to specific records, the template generates a Word document.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # ServiceNow Document Designer with Word release notes
Version history for the ServiceNow Document Designer with Word application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.4 - August 2025
* Document Generation
+ Enhanced document generation with scripted variables support
+ Improved handling of intermediate filters in document templates
+ Fixed various document formatting issues
* Data Model
+ Added support for scripted variables in templates
+ A new role sn\_grc\_doc\_design.developer is added for creating scripted variables.
+ Implemented intermediate filter functionality for content configuration
* Bug Fixes
+ Resolved table formatting problems (width truncation)
+ Fixed truncated image display in HTML content
#### Version 20.0.1 - February 2025
* Ability to add up to 20 columns in a table and in a content block
* Ability to choose and reorder columns from the add-in during template building
* Insert Content and Update Content from ServiceNow Reporting (ESG add-in) is merged with Document Designer add-in to insert data and reports into the document
* Data Relationship tab is added into the template configuration
* Template data relationship table is removed and deprecated Error handling (Restrictions while template building) Adding a Content block within other Content blocks is restricted Adding more than 10 images is restricted
Adding more than one table inside the content block is restricted
#### Version 19.1.2 - November 2024
The Document Designer for Microsoft Word enables you to extract metadata, including fields, related lists, reference fields, and their associated elements from ServiceNow
tables. It also allows you to insert content blocks that repeat based on the number of records in a table, such as 10 blocks for 10 issues. When applied to specific records, the template generates a Word document.
| ---
title: ServiceNow Document Designer with Word release notes
description: Version history for the ServiceNow Document Designer with Word application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# ServiceNow Document Designer with Word release notes
Version history for the ServiceNow Document Designer with Word application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.4 - August 2025
* Document Generation
+ Enhanced document generation with scripted variables support
+ Improved handling of intermediate filters in document templates
+ Fixed various document formatting issues
* Data Model
+ Added support for scripted variables in templates
+ A new role sn\_grc\_doc\_design.developer is added for creating scripted variables.
+ Implemented intermediate filter functionality for content configuration
* Bug Fixes
+ Resolved table formatting problems (width truncation)
+ Fixed truncated image display in HTML content
#### Version 20.0.1 - February 2025
* Ability to add up to 20 columns in a table and in a content block
* Ability to choose and reorder columns from the add-in during template building
* Insert Content and Update Content from ServiceNow Reporting (ESG add-in) is merged with Document Designer add-in to insert data and reports into the document
* Data Relationship tab is added into the template configuration
* Template data relationship table is removed and deprecated Error handling (Restrictions while template building) Adding a Content block within other Content blocks is restricted Adding more than 10 images is restricted
Adding more than one table inside the content block is restricted
#### Version 19.1.2 - November 2024
The Document Designer for Microsoft Word enables you to extract metadata, including fields, related lists, reference fields, and their associated elements from ServiceNow
tables. It also allows you to insert content blocks that repeat based on the number of records in a table, such as 10 blocks for 10 issues. When applied to specific records, the template generates a Word document.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-sox-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-sox-content-pack.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-sox-content-pack.html | GRC: SOX content pack release notes | Version history for the GRC Sarbanes-Oxley (SOX) content pack on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-sox-content-pack.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-sox-content-pack.html"><body id="store-grc-rn-sox-content-pack"><main role="main"><article role="article" class="dita" id="store-grc-rn-sox-content-pack" aria-labelledby="title_store-grc-rn-sox-content-pack">
<h1 class="title topictitle1" id="title_store-grc-rn-sox-content-pack"><span class="ph">GRC</span>: SOX content pack release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>
Sarbanes-Oxley (SOX) content pack on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-sox-content-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d157294e59" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version - May 2023</dt>
<dd class="dd" id="store-grc-rn-sox-content-pack__latest-store-grc-rn-sox-content-pack">Fixed: Reduction in size of the application jar file.</dd>
<dt class="dt dlterm">Version 11.0.0 - October 2020</dt>
<dd class="dd">Changed: Enabled report_view_acl by default</dd>
<dt class="dt dlterm">Version 10.1.0 - June 2020</dt>
<dd class="dd">Fixed: Fixed report_view ACLs for sensitive platform tables</dd>
<dt class="dt dlterm">Version 9.0.1 - November 2019</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-sox-content-pack__ul_prs_y5r_qjb">
<li class="li">The Sarbanes-Oxley (SOX) Content Pack includes the following content elements:<ul class="ul" id="store-grc-rn-sox-content-pack__ul_xsp_dcc_mxb">
<li class="li">Pre-defined entity type and entities</li>
<li class="li">SOX policies</li>
<li class="li">Control objectives and controls</li>
<li class="li">SOX control attestation template</li>
<li class="li">Risk statements and risks</li>
<li class="li">Indicator templates and indicators</li>
<li class="li">SOX audit engagement</li>
<li class="li">Audit tasks</li>
<li class="li">Test templates and test plans</li>
<li class="li">Reports and dashboards</li>
</ul></li>
<li class="li">The following relationships are also established:<ul class="ul" id="store-grc-rn-sox-content-pack__ul_z3x_2cc_mxb">
<li class="li">Control objectives to policies</li>
<li class="li">Controls to policies (through control objectives)</li>
<li class="li">Indicators to controls</li>
<li class="li">Risks to risk statements</li>
<li class="li">Risks to entities</li>
<li class="li">Risks to controls (mitigating controls)</li>
<li class="li">Test plans to controls for control testing</li>
</ul></li>
<li class="li">Other GRC roles: <ul class="ul" id="store-grc-rn-sox-content-pack__ul_n2l_ldm_nsb">
<li class="li">Compliance Reader (sn_compliance_reader) can read <span class="ph uicontrol">SOX Compliance Dashboard</span> and <span class="ph uicontrol">SOX Processes</span></li>
<li class="li">Compliance Manager (sn_compliance_manager) can read <span class="ph uicontrol">SOX Compliance Dashboard</span>, <span class="ph uicontrol">SOX Risk Dashboard</span> and edit <span class="ph uicontrol">SOX Processes</span></li>
<li class="li">Compliance Admin (sn_compliance_admin) can read <span class="ph uicontrol">SOX Risk Dashboard</span> and edit <span class="ph uicontrol">SOX Compliance Dashboard</span> and <span class="ph uicontrol">SOX Processes</span></li>
<li class="li">Risk Reader (sn_risk_reader) can read <span class="ph uicontrol">SOX Risk Dashboard</span> and <span class="ph uicontrol">SOX Processes</span></li>
<li class="li">Risk Manager (sn_risk_manager) can read <span class="ph uicontrol">SOX Compliance Dashboard</span>, <span class="ph uicontrol">SOX Risk Dashboard,</span> and edit <span class="ph uicontrol">SOX Processes</span></li>
<li class="li">Risk Admin (sn_risk_admin) can read <span class="ph uicontrol">SOX Compliance Dashboard</span> and edit <span class="ph uicontrol">SOX Risk Dashboard</span> and <span class="ph uicontrol">SOX Processes</span></li>
<li class="li">Audit User (sn_audit_user) can read <span class="ph uicontrol">SOX Compliance Dashboard</span>, <span class="ph uicontrol">SOX Risk Dashboard</span>, and <span class="ph uicontrol">SOX Processes</span></li>
<li class="li">Audit Admin (sn_audit_admin) can read <span class="ph uicontrol">SOX Compliance Dashboard</span>, <span class="ph uicontrol">SOX Risk Dashboard</span>, and edit <span class="ph uicontrol">SOX Audit Dashboard</span> and <span class="ph uicontrol">SOX
Processes</span></li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-sox-content-pack.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-sox-content-pack.html\"><body id=\"store-grc-rn-sox-content-pack\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-sox-content-pack\" aria-labelledby=\"title_store-grc-rn-sox-content-pack\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-sox-content-pack\"><span class=\"ph\">GRC</span>: SOX content pack release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>\n Sarbanes-Oxley (SOX) content pack on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-sox-content-pack__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d157294e59\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version - May 2023</dt>\n <dd class=\"dd\" id=\"store-grc-rn-sox-content-pack__latest-store-grc-rn-sox-content-pack\">Fixed: Reduction in size of the application jar file.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.0 - October 2020</dt>\n <dd class=\"dd\">Changed: Enabled report_view_acl by default</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.1.0 - June 2020</dt>\n <dd class=\"dd\">Fixed: Fixed report_view ACLs for sensitive platform tables</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.1 - November 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-sox-content-pack__ul_prs_y5r_qjb\">\n <li class=\"li\">The Sarbanes-Oxley (SOX) Content Pack includes the following content elements:<ul class=\"ul\" id=\"store-grc-rn-sox-content-pack__ul_xsp_dcc_mxb\">\n <li class=\"li\">Pre-defined entity type and entities</li>\n <li class=\"li\">SOX policies</li>\n <li class=\"li\">Control objectives and controls</li>\n <li class=\"li\">SOX control attestation template</li>\n <li class=\"li\">Risk statements and risks</li>\n <li class=\"li\">Indicator templates and indicators</li>\n <li class=\"li\">SOX audit engagement</li>\n <li class=\"li\">Audit tasks</li>\n <li class=\"li\">Test templates and test plans</li>\n <li class=\"li\">Reports and dashboards</li>\n </ul></li>\n <li class=\"li\">The following relationships are also established:<ul class=\"ul\" id=\"store-grc-rn-sox-content-pack__ul_z3x_2cc_mxb\">\n <li class=\"li\">Control objectives to policies</li>\n <li class=\"li\">Controls to policies (through control objectives)</li>\n <li class=\"li\">Indicators to controls</li>\n <li class=\"li\">Risks to risk statements</li>\n <li class=\"li\">Risks to entities</li>\n <li class=\"li\">Risks to controls (mitigating controls)</li>\n <li class=\"li\">Test plans to controls for control testing</li>\n </ul></li>\n <li class=\"li\">Other GRC roles: <ul class=\"ul\" id=\"store-grc-rn-sox-content-pack__ul_n2l_ldm_nsb\">\n <li class=\"li\">Compliance Reader (sn_compliance_reader) can read <span class=\"ph uicontrol\">SOX Compliance Dashboard</span> and <span class=\"ph uicontrol\">SOX Processes</span></li>\n <li class=\"li\">Compliance Manager (sn_compliance_manager) can read <span class=\"ph uicontrol\">SOX Compliance Dashboard</span>, <span class=\"ph uicontrol\">SOX Risk Dashboard</span> and edit <span class=\"ph uicontrol\">SOX Processes</span></li>\n <li class=\"li\">Compliance Admin (sn_compliance_admin) can read <span class=\"ph uicontrol\">SOX Risk Dashboard</span> and edit <span class=\"ph uicontrol\">SOX Compliance Dashboard</span> and <span class=\"ph uicontrol\">SOX Processes</span></li>\n <li class=\"li\">Risk Reader (sn_risk_reader) can read <span class=\"ph uicontrol\">SOX Risk Dashboard</span> and <span class=\"ph uicontrol\">SOX Processes</span></li>\n <li class=\"li\">Risk Manager (sn_risk_manager) can read <span class=\"ph uicontrol\">SOX Compliance Dashboard</span>, <span class=\"ph uicontrol\">SOX Risk Dashboard,</span> and edit <span class=\"ph uicontrol\">SOX Processes</span></li>\n <li class=\"li\">Risk Admin (sn_risk_admin) can read <span class=\"ph uicontrol\">SOX Compliance Dashboard</span> and edit <span class=\"ph uicontrol\">SOX Risk Dashboard</span> and <span class=\"ph uicontrol\">SOX Processes</span></li>\n <li class=\"li\">Audit User (sn_audit_user) can read <span class=\"ph uicontrol\">SOX Compliance Dashboard</span>, <span class=\"ph uicontrol\">SOX Risk Dashboard</span>, and <span class=\"ph uicontrol\">SOX Processes</span></li>\n <li class=\"li\">Audit Admin (sn_audit_admin) can read <span class=\"ph uicontrol\">SOX Compliance Dashboard</span>, <span class=\"ph uicontrol\">SOX Risk Dashboard</span>, and edit <span class=\"ph uicontrol\">SOX Audit Dashboard</span> and <span class=\"ph uicontrol\">SOX\n Processes</span></li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # GRC: SOX content pack release notes
Version history for the GRC
Sarbanes-Oxley (SOX) content pack on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version - May 2023
Fixed: Reduction in size of the application jar file.
#### Version 11.0.0 - October 2020
Changed: Enabled report\_view\_acl by default
#### Version 10.1.0 - June 2020
Fixed: Fixed report\_view ACLs for sensitive platform tables
#### Version 9.0.1 - November 2019
* The Sarbanes-Oxley (SOX) Content Pack includes the following content elements:
+ Pre-defined entity type and entities
+ SOX policies
+ Control objectives and controls
+ SOX control attestation template
+ Risk statements and risks
+ Indicator templates and indicators
+ SOX audit engagement
+ Audit tasks
+ Test templates and test plans
+ Reports and dashboards
* The following relationships are also established:
+ Control objectives to policies
+ Controls to policies (through control objectives)
+ Indicators to controls
+ Risks to risk statements
+ Risks to entities
+ Risks to controls (mitigating controls)
+ Test plans to controls for control testing
* Other GRC roles:
+ Compliance Reader (sn\_compliance\_reader) can read SOX Compliance Dashboard and SOX Processes
+ Compliance Manager (sn\_compliance\_manager) can read SOX Compliance Dashboard, SOX Risk Dashboard and edit SOX Processes
+ Compliance Admin (sn\_compliance\_admin) can read SOX Risk Dashboard and edit SOX Compliance Dashboard and SOX Processes
+ Risk Reader (sn\_risk\_reader) can read SOX Risk Dashboard and SOX Processes
+ Risk Manager (sn\_risk\_manager) can read SOX Compliance Dashboard, SOX Risk Dashboard, and edit SOX Processes
+ Risk Admin (sn\_risk\_admin) can read SOX Compliance Dashboard and edit SOX Risk Dashboard and SOX Processes
+ Audit User (sn\_audit\_user) can read SOX Compliance Dashboard, SOX Risk Dashboard, and SOX Processes
+ Audit Admin (sn\_audit\_admin) can read SOX Compliance Dashboard, SOX Risk Dashboard, and edit SOX Audit Dashboard and SOX
Processes
| ---
title: 'GRC: SOX content pack release notes'
description: Version history for the GRC Sarbanes-Oxley (SOX) content pack on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: SOX content pack release notes
Version history for the GRC
Sarbanes-Oxley (SOX) content pack on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version - May 2023
Fixed: Reduction in size of the application jar file.
#### Version 11.0.0 - October 2020
Changed: Enabled report\_view\_acl by default
#### Version 10.1.0 - June 2020
Fixed: Fixed report\_view ACLs for sensitive platform tables
#### Version 9.0.1 - November 2019
* The Sarbanes-Oxley (SOX) Content Pack includes the following content elements:
+ Pre-defined entity type and entities
+ SOX policies
+ Control objectives and controls
+ SOX control attestation template
+ Risk statements and risks
+ Indicator templates and indicators
+ SOX audit engagement
+ Audit tasks
+ Test templates and test plans
+ Reports and dashboards
* The following relationships are also established:
+ Control objectives to policies
+ Controls to policies (through control objectives)
+ Indicators to controls
+ Risks to risk statements
+ Risks to entities
+ Risks to controls (mitigating controls)
+ Test plans to controls for control testing
* Other GRC roles:
+ Compliance Reader (sn\_compliance\_reader) can read SOX Compliance Dashboard and SOX Processes
+ Compliance Manager (sn\_compliance\_manager) can read SOX Compliance Dashboard, SOX Risk Dashboard and edit SOX Processes
+ Compliance Admin (sn\_compliance\_admin) can read SOX Risk Dashboard and edit SOX Compliance Dashboard and SOX Processes
+ Risk Reader (sn\_risk\_reader) can read SOX Risk Dashboard and SOX Processes
+ Risk Manager (sn\_risk\_manager) can read SOX Compliance Dashboard, SOX Risk Dashboard, and edit SOX Processes
+ Risk Admin (sn\_risk\_admin) can read SOX Compliance Dashboard and edit SOX Risk Dashboard and SOX Processes
+ Audit User (sn\_audit\_user) can read SOX Compliance Dashboard, SOX Risk Dashboard, and SOX Processes
+ Audit Admin (sn\_audit\_admin) can read SOX Compliance Dashboard, SOX Risk Dashboard, and edit SOX Audit Dashboard and SOX
Processes
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-technology-controls-monitoring-accelerator.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-technology-controls-monitoring-accelerator.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-technology-controls-monitoring-accelerator.html | GRC: Technology Controls Monitoring Accelerator release notes | Version history for the GRC: Technology Controls Monitoring Accelerator on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-technology-controls-monitoring-accelerator.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-technology-controls-monitoring-accelerator.html"><body id="store-grc-rn-technology-controls-monitoring-accelerator"><main role="main"><article role="article" class="dita" id="store-grc-rn-technology-controls-monitoring-accelerator" aria-labelledby="title_store-grc-rn-technology-controls-monitoring-accelerator">
<h1 class="title topictitle1" id="title_store-grc-rn-technology-controls-monitoring-accelerator"><span class="ph">GRC: Technology Controls Monitoring Accelerator</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the GRC: Technology Controls Monitoring Accelerator on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-technology-controls-monitoring-accelerator__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d393512e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.1 - August 2025</dt>
<dd class="dd">Fixed: After installing GRC: Technology Controls Monitoring Accelerator, Indicator Templates show a banner message of "The plugin required for this indicator template is not installed" with no mention of what plugin can
resolve it</dd>
<dt class="dt dlterm">Version 18.1.0 - June 2024</dt>
<dd class="dd" id="store-grc-rn-technology-controls-monitoring-accelerator__latest-store-grc-rn-technology-controls-monitoring-accelerator">Fixed: Updated CIS Version 8 indicator templates.</dd>
<dt class="dt dlterm">Version 16.0.0 - February 2023</dt>
<dd class="dd">Fixed: Reduction in installation size of the application.</dd>
<dt class="dt dlterm">Version 15.0.3 - August 2022</dt>
<dd class="dd">New: Move the sn_irm_shared_cmn related files in GRC: Business user lite to if folder</dd>
<dt class="dt dlterm">Version 12.0.2 - June 2021</dt>
<dd class="dd">New: Modules for Operational Status added to provide a list of all of your CIS Controls® and ISO 27002-based indicator templates mapped to specific CIS controls classified by domain, implementation group, and ISO controls.</dd>
<dt class="dt dlterm">Version 12.0.1 - March 2021</dt>
<dd class="dd">Changed: Updated ability to monitor technology controls using pre-defined automated/scripted indicator templates</dd>
</dl>
</section>
</div>
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} | # GRC: Technology Controls Monitoring Accelerator release notes
Version history for the GRC: Technology Controls Monitoring Accelerator on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
Fixed: After installing GRC: Technology Controls Monitoring Accelerator, Indicator Templates show a banner message of "The plugin required for this indicator template is not installed" with no mention of what plugin can
resolve it
#### Version 18.1.0 - June 2024
Fixed: Updated CIS Version 8 indicator templates.
#### Version 16.0.0 - February 2023
Fixed: Reduction in installation size of the application.
#### Version 15.0.3 - August 2022
New: Move the sn\_irm\_shared\_cmn related files in GRC: Business user lite to if folder
#### Version 12.0.2 - June 2021
New: Modules for Operational Status added to provide a list of all of your CIS Controls® and ISO 27002-based indicator templates mapped to specific CIS controls classified by domain, implementation group, and ISO controls.
#### Version 12.0.1 - March 2021
Changed: Updated ability to monitor technology controls using pre-defined automated/scripted indicator templates
| ---
title: 'GRC: Technology Controls Monitoring Accelerator release notes'
description: 'Version history for the GRC: Technology Controls Monitoring Accelerator
on the ServiceNow Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Technology Controls Monitoring Accelerator release notes
Version history for the GRC: Technology Controls Monitoring Accelerator on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
Fixed: After installing GRC: Technology Controls Monitoring Accelerator, Indicator Templates show a banner message of "The plugin required for this indicator template is not installed" with no mention of what plugin can
resolve it
#### Version 18.1.0 - June 2024
Fixed: Updated CIS Version 8 indicator templates.
#### Version 16.0.0 - February 2023
Fixed: Reduction in installation size of the application.
#### Version 15.0.3 - August 2022
New: Move the sn\_irm\_shared\_cmn related files in GRC: Business user lite to if folder
#### Version 12.0.2 - June 2021
New: Modules for Operational Status added to provide a list of all of your CIS Controls® and ISO 27002-based indicator templates mapped to specific CIS controls classified by domain, implementation group, and ISO controls.
#### Version 12.0.1 - March 2021
Changed: Updated ability to monitor technology controls using pre-defined automated/scripted indicator templates
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-third-party-risk-due-diligence.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-third-party-risk-due-diligence.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-third-party-risk-due-diligence.html | GRC: Third-party Risk Due Diligence release notes | Version history for the GRC Third-party Risk Due Diligence application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-third-party-risk-due-diligence.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-third-party-risk-due-diligence.html"><body id="store-grc-rn-third-party-risk-due-diligence"><main role="main"><article role="article" class="dita" id="store-grc-rn-third-party-risk-due-diligence" aria-labelledby="title_store-grc-rn-third-party-risk-due-diligence">
<h1 class="title topictitle1" id="title_store-grc-rn-third-party-risk-due-diligence"><span class="ph">GRC</span>: Third-party Risk Due Diligence release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span> Third-party Risk Due Diligence application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-third-party-risk-due-diligence__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d266772e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.1 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: The Due diligence workflow has been improved to work with Smart Assessment Engine.</li>
<li class="li">Fixed: The engagement name auto-populating with an appended timestamp has been addressed.</li>
</ul></dd>
<dt class="dt dlterm">Version 20.1.1 - May 2025</dt>
<dd class="dd" id="store-grc-rn-third-party-risk-due-diligence__latest-store-grc-rn-third-party-risk-due-diligence"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">'Third party is not listed' checkbox is not getting checked after switching request type.</li>
<li class="li">i18N translation issues have been addressed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-third-party-risk-due-diligence__ul_skr_qd2_d2c">
<li class="li">The issue of saving a third-party risk due diligence request as a draft not working from Employee service center has been addressed.</li>
<li class="li">The issue of the percentage bar not updating for a Vendor risk assessment questionnaire even when it has been completed by third party has been addressed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.1.4 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:
<ul class="ul">
<li class="li">Updated default sandbox access for client callable scripts.</li>
<li class="li">Improved third-party elements due diligence workflow for engagements.</li>
</ul>
</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">Filter was missing on the expiring risk assessments widget on risk activity WS page.</li>
<li class="li">Due diligence request risk intelligence scores were not being assigned as expected when the 'active' field for the due diligence request was toggled.</li>
<li class="li">Fixed table ACL for Third-party risk due diligence.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.3 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Event-driven rule was not referencing the user date or time when setting up a schedule for that rule.</li>
<li class="li">Due diligence request fields for the third-party and engagement basic information sections were not read-only after the IRQ in progress state.</li>
</ul>
</li>
<li class="li">New:<ul class="ul">
<li class="li">Risk Intelligence Screening Report requests</li>
<li class="li">Third-party elements for Engagements</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.1.1 - July 2024</dt>
<dd class="dd">Fixed: Fixed app compatibility for the glide family releases.</dd>
<dt class="dt dlterm">Version 18.1.0 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Ability to automatically attach external questionnaires to Third-party Risk Assessments based on 'Internal Risk Questionnaire rating'. <ul class="ul">
<li class="li">Ability to set this up in the Classic UI.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 18.0.1 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Event-driven Management Rules.</li>
<li class="li">Licensing tracking table added to see your licensable activity.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Renamed Internal Scores to Inherent Risk Score in Due Diligence workflows.</li>
<li class="li">Removed the ability to open Third-party Risk Assessments when the associated Due Diligence request is in Contract terminated, Contract not terminated, Contract not renewed, or Cancelled states.</li>
<li class="li">When reopening a Third-party Risk Assessment associated with a Due Diligence request, the approvals will be cancelled until they are resubmitted.</li>
</ul></li>
<li class="li">Fixed: Due diligence request workflow was updated to accommodate multiple IRQs that can generate external questionnaires based on the IRQ answers.</li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.7 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Auto-populate third-party questionnaires with answers from previous questionnaires</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">On the main Due Diligence flow, updated 'run as user' to not be System</li>
<li class="li">Issue where engagements were not terminating if the start date is in the future</li>
<li class="li">Duplicate "New" buttons on the questionnaire templates list</li>
<li class="li">Incorrect filters on the Due Diligence Management workspace dashboard</li>
<li class="li">"Request for Approval" UI action was incorrectly showing for TPR Reviewers</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.7 - November 2023</dt>
<dd class="dd">The ServiceNow Third-party Risk Management application offers preconfigured workflows for seamless onboarding, reassessments, renewals, and offboarding to manage the full due diligence lifecycle. It also includes a Risk
Concentration Map and an intuitive Due Diligence Management page for efficient workflow oversight.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: The Due diligence workflow has been improved to work with Smart Assessment Engine.</li>\n <li class=\"li\">Fixed: The engagement name auto-populating with an appended timestamp has been addressed.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.1.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-grc-rn-third-party-risk-due-diligence__latest-store-grc-rn-third-party-risk-due-diligence\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">'Third party is not listed' checkbox is not getting checked after switching request type.</li>\n <li class=\"li\">i18N translation issues have been addressed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-third-party-risk-due-diligence__ul_skr_qd2_d2c\">\n <li class=\"li\">The issue of saving a third-party risk due diligence request as a draft not working from Employee service center has been addressed.</li>\n <li class=\"li\">The issue of the percentage bar not updating for a Vendor risk assessment questionnaire even when it has been completed by third party has been addressed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.4 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:\n <ul class=\"ul\">\n <li class=\"li\">Updated default sandbox access for client callable scripts.</li>\n <li class=\"li\">Improved third-party elements due diligence workflow for engagements.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Filter was missing on the expiring risk assessments widget on risk activity WS page.</li>\n <li class=\"li\">Due diligence request risk intelligence scores were not being assigned as expected when the 'active' field for the due diligence request was toggled.</li>\n <li class=\"li\">Fixed table ACL for Third-party risk due diligence.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.3 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Event-driven rule was not referencing the user date or time when setting up a schedule for that rule.</li>\n <li class=\"li\">Due diligence request fields for the third-party and engagement basic information sections were not read-only after the IRQ in progress state.</li>\n </ul>\n </li>\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Risk Intelligence Screening Report requests</li>\n <li class=\"li\">Third-party elements for Engagements</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.1 - July 2024</dt>\n <dd class=\"dd\">Fixed: Fixed app compatibility for the glide family releases.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.0 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Ability to automatically attach external questionnaires to Third-party Risk Assessments based on 'Internal Risk Questionnaire rating'. <ul class=\"ul\">\n <li class=\"li\">Ability to set this up in the Classic UI.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.1 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Event-driven Management Rules.</li>\n <li class=\"li\">Licensing tracking table added to see your licensable activity.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Renamed Internal Scores to Inherent Risk Score in Due Diligence workflows.</li>\n <li class=\"li\">Removed the ability to open Third-party Risk Assessments when the associated Due Diligence request is in Contract terminated, Contract not terminated, Contract not renewed, or Cancelled states.</li>\n <li class=\"li\">When reopening a Third-party Risk Assessment associated with a Due Diligence request, the approvals will be cancelled until they are resubmitted.</li>\n </ul></li>\n <li class=\"li\">Fixed: Due diligence request workflow was updated to accommodate multiple IRQs that can generate external questionnaires based on the IRQ answers.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.7 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Auto-populate third-party questionnaires with answers from previous questionnaires</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">On the main Due Diligence flow, updated 'run as user' to not be System</li>\n <li class=\"li\">Issue where engagements were not terminating if the start date is in the future</li>\n <li class=\"li\">Duplicate "New" buttons on the questionnaire templates list</li>\n <li class=\"li\">Incorrect filters on the Due Diligence Management workspace dashboard</li>\n <li class=\"li\">"Request for Approval" UI action was incorrectly showing for TPR Reviewers</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.7 - November 2023</dt>\n <dd class=\"dd\">The ServiceNow Third-party Risk Management application offers preconfigured workflows for seamless onboarding, reassessments, renewals, and offboarding to manage the full due diligence lifecycle. It also includes a Risk\n Concentration Map and an intuitive Due Diligence Management page for efficient workflow oversight.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # GRC: Third-party Risk Due Diligence release notes
Version history for the GRC Third-party Risk Due Diligence application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* New: The Due diligence workflow has been improved to work with Smart Assessment Engine.
* Fixed: The engagement name auto-populating with an appended timestamp has been addressed.
#### Version 20.1.1 - May 2025
* Fixed:
+ 'Third party is not listed' checkbox is not getting checked after switching request type.
+ i18N translation issues have been addressed.
#### Version 20.0.0 - February 2025
* Fixed:
+ The issue of saving a third-party risk due diligence request as a draft not working from Employee service center has been addressed.
+ The issue of the percentage bar not updating for a Vendor risk assessment questionnaire even when it has been completed by third party has been addressed.
#### Version 19.1.4 - November 2024
* Changed:
+ Updated default sandbox access for client callable scripts.
+ Improved third-party elements due diligence workflow for engagements.
* Fixed:
+ Filter was missing on the expiring risk assessments widget on risk activity WS page.
+ Due diligence request risk intelligence scores were not being assigned as expected when the 'active' field for the due diligence request was toggled.
+ Fixed table ACL for Third-party risk due diligence.
#### Version 19.0.3 - August 2024
* Fixed:
+ Event-driven rule was not referencing the user date or time when setting up a schedule for that rule.
+ Due diligence request fields for the third-party and engagement basic information sections were not read-only after the IRQ in progress state.
* New:
+ Risk Intelligence Screening Report requests
+ Third-party elements for Engagements
#### Version 18.1.1 - July 2024
Fixed: Fixed app compatibility for the glide family releases.
#### Version 18.1.0 - May 2024
* New:
+ Ability to automatically attach external questionnaires to Third-party Risk Assessments based on 'Internal Risk Questionnaire rating'.
- Ability to set this up in the Classic UI.
#### Version 18.0.1 - February 2024
* New:
+ Event-driven Management Rules.
+ Licensing tracking table added to see your licensable activity.
* Changed:
+ Renamed Internal Scores to Inherent Risk Score in Due Diligence workflows.
+ Removed the ability to open Third-party Risk Assessments when the associated Due Diligence request is in Contract terminated, Contract not terminated, Contract not renewed, or Cancelled states.
+ When reopening a Third-party Risk Assessment associated with a Due Diligence request, the approvals will be cancelled until they are resubmitted.
* Fixed: Due diligence request workflow was updated to accommodate multiple IRQs that can generate external questionnaires based on the IRQ answers.
#### Version 17.0.7 - November 2023
* New: Auto-populate third-party questionnaires with answers from previous questionnaires
* Fixed:
+ On the main Due Diligence flow, updated 'run as user' to not be System
+ Issue where engagements were not terminating if the start date is in the future
+ Duplicate "New" buttons on the questionnaire templates list
+ Incorrect filters on the Due Diligence Management workspace dashboard
+ "Request for Approval" UI action was incorrectly showing for TPR Reviewers
#### Version 17.0.7 - November 2023
The ServiceNow Third-party Risk Management application offers preconfigured workflows for seamless onboarding, reassessments, renewals, and offboarding to manage the full due diligence lifecycle. It also includes a Risk
Concentration Map and an intuitive Due Diligence Management page for efficient workflow oversight.
| ---
title: 'GRC: Third-party Risk Due Diligence release notes'
description: Version history for the GRC Third-party Risk Due Diligence application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Third-party Risk Due Diligence release notes
Version history for the GRC Third-party Risk Due Diligence application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.1 - August 2025
* New: The Due diligence workflow has been improved to work with Smart Assessment Engine.
* Fixed: The engagement name auto-populating with an appended timestamp has been addressed.
#### Version 20.1.1 - May 2025
* Fixed:
+ 'Third party is not listed' checkbox is not getting checked after switching request type.
+ i18N translation issues have been addressed.
#### Version 20.0.0 - February 2025
* Fixed:
+ The issue of saving a third-party risk due diligence request as a draft not working from Employee service center has been addressed.
+ The issue of the percentage bar not updating for a Vendor risk assessment questionnaire even when it has been completed by third party has been addressed.
#### Version 19.1.4 - November 2024
* Changed:
+ Updated default sandbox access for client callable scripts.
+ Improved third-party elements due diligence workflow for engagements.
* Fixed:
+ Filter was missing on the expiring risk assessments widget on risk activity WS page.
+ Due diligence request risk intelligence scores were not being assigned as expected when the 'active' field for the due diligence request was toggled.
+ Fixed table ACL for Third-party risk due diligence.
#### Version 19.0.3 - August 2024
* Fixed:
+ Event-driven rule was not referencing the user date or time when setting up a schedule for that rule.
+ Due diligence request fields for the third-party and engagement basic information sections were not read-only after the IRQ in progress state.
* New:
+ Risk Intelligence Screening Report requests
+ Third-party elements for Engagements
#### Version 18.1.1 - July 2024
Fixed: Fixed app compatibility for the glide family releases.
#### Version 18.1.0 - May 2024
* New:
+ Ability to automatically attach external questionnaires to Third-party Risk Assessments based on 'Internal Risk Questionnaire rating'.
- Ability to set this up in the Classic UI.
#### Version 18.0.1 - February 2024
* New:
+ Event-driven Management Rules.
+ Licensing tracking table added to see your licensable activity.
* Changed:
+ Renamed Internal Scores to Inherent Risk Score in Due Diligence workflows.
+ Removed the ability to open Third-party Risk Assessments when the associated Due Diligence request is in Contract terminated, Contract not terminated, Contract not renewed, or Cancelled states.
+ When reopening a Third-party Risk Assessment associated with a Due Diligence request, the approvals will be cancelled until they are resubmitted.
* Fixed: Due diligence request workflow was updated to accommodate multiple IRQs that can generate external questionnaires based on the IRQ answers.
#### Version 17.0.7 - November 2023
* New: Auto-populate third-party questionnaires with answers from previous questionnaires
* Fixed:
+ On the main Due Diligence flow, updated 'run as user' to not be System
+ Issue where engagements were not terminating if the start date is in the future
+ Duplicate "New" buttons on the questionnaire templates list
+ Incorrect filters on the Due Diligence Management workspace dashboard
+ "Request for Approval" UI action was incorrectly showing for TPR Reviewers
#### Version 17.0.7 - November 2023
The ServiceNow Third-party Risk Management application offers preconfigured workflows for seamless onboarding, reassessments, renewals, and offboarding to manage the full due diligence lifecycle. It also includes a Risk
Concentration Map and an intuitive Due Diligence Management page for efficient workflow oversight.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-thomson-reuters-regulatory-intel.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-thomson-reuters-regulatory-intel.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-thomson-reuters-regulatory-intel.html | GRC integration with Thomson Reuters Regulatory Intelligence release notes | Version history for the GRC integration with Thomson Reuters Regulatory Intelligence on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-thomson-reuters-regulatory-intel.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-thomson-reuters-regulatory-intel.html"><body id="store-grc-rn-thomson-reuters-regulatory-intel"><main role="main"><article role="article" class="dita" id="store-grc-rn-thomson-reuters-regulatory-intel" aria-labelledby="title_store-grc-rn-thomson-reuters-regulatory-intel">
<h1 class="title topictitle1" id="title_store-grc-rn-thomson-reuters-regulatory-intel"><span class="ph">GRC integration with Thomson Reuters Regulatory Intelligence</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC integration with Thomson Reuters Regulatory Intelligence</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-thomson-reuters-regulatory-intel__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d141151e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 20.1.1 - May 2025</dt>
<dd class="dd" id="store-grc-rn-thomson-reuters-regulatory-intel__latest-store-grc-rn-thomson-reuters-regulatory-intel">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added upgrade scenario changes w.r.t new impacted areas feature.</li>
<li class="li">Implemented demo data changes for the impacted areas feature.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 19.0.0 - August 2024</dt>
<dd class="dd">Changed: Made demo data changes to improve related documents list view experience.</dd>
<dt class="dt dlterm">Version 18.0.0 - February 2024</dt>
<dd class="dd">Fixed: Code sign flows for connection validation is fixed.</dd>
<dt class="dt dlterm">Version 16.0.0 - May 2023</dt>
<dd class="dd">
<p class="p">Fixed: Reduction in size of application jar file.</p>
</dd>
<dt class="dt dlterm">Version 13.0.0 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-grc-rn-thomson-reuters-regulatory-intel__ul_ljt_vzx_wqb">
<li class="li">Changed:<ul class="ul" id="store-grc-rn-thomson-reuters-regulatory-intel__ul_h4w_vzx_wqb">
<li class="li">Provider configuration setup has been moved to the taxonomy application.</li>
<li class="li">A single datasource is used to upload the taxonomy data from provider.</li>
<li class="li">Transform map has changed to populate to the new taxonomy tables and classes.</li>
</ul></li>
<li class="li">Removed: Table to configure XPATH references of taxonomy XML.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - March 2021</dt>
<dd class="dd">New: Initial version of GRC integration with Thomson Reuters Regulatory Intelligence.</dd>
<dt class="dt dlterm">Version 1.0.7 - December 2020</dt>
<dd class="dd">New: Initial version of GRC integration with Thomson Reuters Regulatory Intelligence.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # GRC integration with Thomson Reuters Regulatory Intelligence release notes
Version history for the GRC integration with Thomson Reuters Regulatory Intelligence on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.1.1 - May 2025
* New:
+ Added upgrade scenario changes w.r.t new impacted areas feature.
+ Implemented demo data changes for the impacted areas feature.
#### Version 19.0.0 - August 2024
Changed: Made demo data changes to improve related documents list view experience.
#### Version 18.0.0 - February 2024
Fixed: Code sign flows for connection validation is fixed.
#### Version 16.0.0 - May 2023
Fixed: Reduction in size of application jar file.
#### Version 13.0.0 - September 2021
* Changed:
+ Provider configuration setup has been moved to the taxonomy application.
+ A single datasource is used to upload the taxonomy data from provider.
+ Transform map has changed to populate to the new taxonomy tables and classes.
* Removed: Table to configure XPATH references of taxonomy XML.
#### Version 2.0.0 - March 2021
New: Initial version of GRC integration with Thomson Reuters Regulatory Intelligence.
#### Version 1.0.7 - December 2020
New: Initial version of GRC integration with Thomson Reuters Regulatory Intelligence.
| ---
title: GRC integration with Thomson Reuters Regulatory Intelligence release notes
description: Version history for the GRC integration with Thomson Reuters Regulatory
Intelligence on the ServiceNow Store.
keywords: []
breadcrumbs:
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- ServiceNow Store - Governance, Risk, and Compliance release notes
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# GRC integration with Thomson Reuters Regulatory Intelligence release notes
Version history for the GRC integration with Thomson Reuters Regulatory Intelligence on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.1.1 - May 2025
* New:
+ Added upgrade scenario changes w.r.t new impacted areas feature.
+ Implemented demo data changes for the impacted areas feature.
#### Version 19.0.0 - August 2024
Changed: Made demo data changes to improve related documents list view experience.
#### Version 18.0.0 - February 2024
Fixed: Code sign flows for connection validation is fixed.
#### Version 16.0.0 - May 2023
Fixed: Reduction in size of application jar file.
#### Version 13.0.0 - September 2021
* Changed:
+ Provider configuration setup has been moved to the taxonomy application.
+ A single datasource is used to upload the taxonomy data from provider.
+ Transform map has changed to populate to the new taxonomy tables and classes.
* Removed: Table to configure XPATH references of taxonomy XML.
#### Version 2.0.0 - March 2021
New: Initial version of GRC integration with Thomson Reuters Regulatory Intelligence.
#### Version 1.0.7 - December 2020
New: Initial version of GRC integration with Thomson Reuters Regulatory Intelligence.
| |
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"ServiceNow Store release notes",
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<h1 class="title topictitle1" id="title_store-grc-rn-vendor-risk-mgmt-ecovadis">Vendor Risk Management integration with EcoVadis release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Vendor Risk Management integration with EcoVadis application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-vendor-risk-mgmt-ecovadis__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d331780e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 20.1.1 - May 2025</dt>
<dd class="dd" id="store-grc-rn-vendor-risk-mgmt-ecovadis__latest-store-grc-rn-vendor-risk-mgmt-ecovadis">Changed: Matching criteria has been updated to improve identification of a third-party from risk score providers score feed.</dd>
<dt class="dt dlterm">Version 18.1.0 - June 2024</dt>
<dd class="dd">Fixed: Removed possible script injection vulnerability in an encoded query script.</dd>
<dt class="dt dlterm">Version 15.0.3 - August 2022</dt>
<dd class="dd">Fixed: Added additional security checks to the EcoVadis API call</dd>
<dt class="dt dlterm">Version 14.1.2 - March 2022</dt>
<dd class="dd">New: Added ability to request an EcoVadis rating for a vendor from within ServiceNow</dd>
<dt class="dt dlterm">Version 13.0.1 - December 2021</dt>
<dd class="dd">The ServiceNow Vendor Risk Management application helps customers manage their third party risk management (TPRM) programs across a broad number of risk domains. Environmental, Social, and Goverance (ESG) is one of those
risk domains that may necessitate the need to import information from content providers such as EcoVadis.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Vendor Risk Management integration with EcoVadis release notes
Version history for the Vendor Risk Management integration with EcoVadis application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.1.1 - May 2025
Changed: Matching criteria has been updated to improve identification of a third-party from risk score providers score feed.
#### Version 18.1.0 - June 2024
Fixed: Removed possible script injection vulnerability in an encoded query script.
#### Version 15.0.3 - August 2022
Fixed: Added additional security checks to the EcoVadis API call
#### Version 14.1.2 - March 2022
New: Added ability to request an EcoVadis rating for a vendor from within ServiceNow
#### Version 13.0.1 - December 2021
The ServiceNow Vendor Risk Management application helps customers manage their third party risk management (TPRM) programs across a broad number of risk domains. Environmental, Social, and Goverance (ESG) is one of those
risk domains that may necessitate the need to import information from content providers such as EcoVadis.
| ---
title: Vendor Risk Management integration with EcoVadis release notes
description: Version history for the Vendor Risk Management integration with EcoVadis
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# Vendor Risk Management integration with EcoVadis release notes
Version history for the Vendor Risk Management integration with EcoVadis application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.1.1 - May 2025
Changed: Matching criteria has been updated to improve identification of a third-party from risk score providers score feed.
#### Version 18.1.0 - June 2024
Fixed: Removed possible script injection vulnerability in an encoded query script.
#### Version 15.0.3 - August 2022
Fixed: Added additional security checks to the EcoVadis API call
#### Version 14.1.2 - March 2022
New: Added ability to request an EcoVadis rating for a vendor from within ServiceNow
#### Version 13.0.1 - December 2021
The ServiceNow Vendor Risk Management application helps customers manage their third party risk management (TPRM) programs across a broad number of risk domains. Environmental, Social, and Goverance (ESG) is one of those
risk domains that may necessitate the need to import information from content providers such as EcoVadis.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt-workspace.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt-workspace.html | GRC: Vendor Risk Management Workspace release notes | Version history for the Vendor Risk Management Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
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<h1 class="title topictitle1" id="title_store-grc-rn-vendor-risk-mgmt-workspace"><span class="ph">GRC</span>: <span class="ph">Vendor Risk Management</span> Workspace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Vendor Risk Management</span> Workspace application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-vendor-risk-mgmt-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d518896e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.2 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: The Vendor Risk Management Workspace has been updated to work with Smart Assessment Engine (SAE) facilitating, creating, editing, and viewing assessments using SAE.</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Global TPRM changes <ul class="ul" id="store-grc-rn-vendor-risk-mgmt-workspace__ul_lql_tcn_bgc">
<li class="li">Assessments and Third-party assessments are now renamed as External assessments.</li>
<li class="li">Tiering assessments are now renamed as Internal assessments.</li>
<li class="li">The Tier-level column is now renamed as Risk rating.</li>
<li class="li">The Tiering assessors column is now renamed as Respondents.</li>
<li class="li">The Owner field is now renamed as Assigned to on the internal assessment, external assessment, tiering assessment, and due diligence request forms.</li>
</ul></li>
<li class="li">Changes made to the list view in Vendor Management Workspace <ul class="ul" id="store-grc-rn-vendor-risk-mgmt-workspace__ul_nql_tcn_bgc">
<li class="li">The Assessment setup section has been added. From this section, you can create assessment templates, Smart Assessment questionnaire templates, and issue generation rules.</li>
<li class="li">The Questionnaire requests section has been added.</li>
<li class="li">The Tiering assessments and Inherent risk questionnaires (IRQ) are combined in the Internal assessments section.</li>
</ul></li>
<li class="li">Changes made to internal assessment pages <ul class="ul" id="store-grc-rn-vendor-risk-mgmt-workspace__ul_oql_tcn_bgc">
<li class="li">Tier-level scales are renamed as Scales.</li>
<li class="li">Tiering assessment schedule and Schedules are combined and renamed as Assessment schedule.</li>
</ul></li>
<li class="li">Changes made to assessment related lists <ul class="ul" id="store-grc-rn-vendor-risk-mgmt-workspace__ul_pql_tcn_bgc">
<li class="li">Assessment instances is renamed as Questionnaire requests.</li>
<li class="li">Questionnaires is renamed as Questionnaire templates.</li>
<li class="li">Document requests is renamed as Document templates.</li>
<li class="li">Fourth-party questionnaires is renamed as Fourth-party templates.</li>
<li class="li">Repeating assessments is renamed as Assessment scheduling.</li>
</ul>
</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.1.2 - May 2025</dt>
<dd class="dd" id="store-grc-rn-vendor-risk-mgmt-workspace__latest-store-grc-rn-vendor-risk-mgmt-workspace">
<ul class="ul">
<li class="li">New: Added TPRM Workspace Health Dashboard.</li>
<li class="li">Updated: Changes to improve workspace performance.</li>
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-vendor-risk-mgmt-workspace__ul_ytv_rtc_1fc">
<li class="li">Accessibility violations have been addressed.</li>
<li class="li">i18n translation issues have been addressed.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 20.0.2 - March 2025</dt>
<dd class="dd">New: 'Business Capability' has been added as a Function type that can be selected from a drop-down list on a Function record. The Business Capability records being
referenced are from the cmdb_ci_business_capability table.</dd>
<dt class="dt dlterm">Version 20.0.1 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added third-party insights dashboard and TPRM custom analytics dashboard along with the ability for users to create custom dashboards.</li>
<li class="li">Fixed: Fixed the issue of overview sidebar details not showing up for some specific users in the Vendor Management Workspace.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 19.1.2 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-grc-rn-vendor-risk-mgmt-workspace__ul_hgg_zxv_2dc">
<li class="li">Added modules for Digital Operational Resilience Management tables to support DORA.</li>
<li class="li">Added Digital Operational Resilience Management Roles to third-party roles.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.2 - September 2024</dt>
<dd class="dd">Fixed: Third-party Risk Management Workspace widgets not loading in overview pages.</dd>
<dt class="dt dlterm">Version 19.0.1 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Stepper component on any overview page in the Vendor Management Workspace was not auto-refreshing.</li>
<li class="li">'Total Engagements' widget of the Vendor Management Workspace for the 'Low' section was not permitting drill-down.</li>
<li class="li">When selecting 'Save' on the Vendor Management Workspace assessment form, an unexpected confirmation pop-up appeared after no changes were made to the 'risk rating valid to' field.</li>
</ul>
</li>
<li class="li">Changed: We've made some changes to the workspace's steppers so whenever the underlying record's state is changed, the stepper is also updated to reflect the correct step/state. Workspace stepper correctly reflects
state change.</li>
</ul></dd>
<dt class="dt dlterm">Version 18.1.1 - June 2024</dt>
<dd class="dd">Changed: Updated dependency of this app to latest version (18.1.3) of GRC: Common Workspace Elements.</dd>
<dt class="dt dlterm">Version 18.0.1 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: View and manage Event-driven Management Rules in the Vendor Risk Management Workspace.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Choices in the dropdown on Lifecycle Management page for request types were not viewable for TPRM users.</li>
<li class="li">Changing the request type on the Lifecycle Management page sometimes resulted in the charts showing no data.</li>
<li class="li">The Work Queue page did not show up when Third-party Risk Due Diligence application was not installed.</li>
<li class="li">Questionnaires were not showing in the Third-party Risk Assessment Risk Overview tab when there were more than 5 questionnaires.</li>
<li class="li">New record button on the Landing Page report drilldowns were not working properly.</li>
<li class="li">Improved screen reader functionality</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.4 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Issue loading Risk Concentration Map</li>
<li class="li">Improved translations</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.2 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added support for Third-Party Due Diligence application (if applicable).</li>
<li class="li">Changed: Updated compliance of workspace for Dark Theming.</li>
<li class="li">Fixed: Various WCAG 2.1.1 compliance issues.</li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.1 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Risk Concentration Map</li>
<li class="li">Due diligence request item added to the employee portal</li>
<li class="li">Due Diligence workflows for: <ul class="ul">
<li class="li">Onboarding</li>
<li class="li">Renewals</li>
<li class="li">Additional Due Diligence</li>
<li class="li">Offboarding</li>
</ul></li>
<li class="li">Automatic trigger of external questionnaires based on answers to IRQs (inherent risk questionnaires)</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 16.0.0 - February 2023</dt>
<dd class="dd">Fixed: Adjusted Discuss button functionality to work on VRM Task tables</dd>
<dt class="dt dlterm">Version 15.0.7 - November 2022</dt>
<dd class="dd">Fixed: Issue where the installation of the Vendor Risk Management application caused approval buttons in the Advanced Risk Management application to not display on the Advanced Risk Assessment record.</dd>
<dt class="dt dlterm">Version 15.0.6 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Updated Third Party Scores page in Workspace view of Vendors</li>
<li class="li">Updated overview and landing page reports to incorporate Third Party Score roll ups</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Removed the 'Run point scan' property in the workspace</li>
<li class="li">Improved translation support</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.1.2 - March 2022</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-vendor-risk-mgmt-workspace__ul_gc5_cht_xsb">
<li class="li">New:<ul class="ul" id="store-grc-rn-vendor-risk-mgmt-workspace__ul_w2h_dht_xsb">
<li class="li">Added 4th Party Risk Assessment pages to workspace</li>
<li class="li">Added 4th party metrics reporting on home page and overview pages</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-vendor-risk-mgmt-workspace__ul_mbt_dht_xsb">
<li class="li">Fixed inconsistency in the breadcrumb across workspaces</li>
<li class="li">Increased workspace performance times</li>
<li class="li">Fixed workspace appearance issues in Dark Mode</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.0.0 - February 2022</dt>
<dd class="dd">Changed: Updated for San Diego platform compatibility</dd>
<dt class="dt dlterm">Version 13.0.1 - September 2021</dt>
<dd class="dd">New: Vendor Management Workspace containing updated UI and reporting</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt-workspace.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt-workspace.html\"><body id=\"store-grc-rn-vendor-risk-mgmt-workspace\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-vendor-risk-mgmt-workspace\" aria-labelledby=\"title_store-grc-rn-vendor-risk-mgmt-workspace\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-vendor-risk-mgmt-workspace\"><span class=\"ph\">GRC</span>: <span class=\"ph\">Vendor Risk Management</span> Workspace release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Vendor Risk Management</span> Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-vendor-risk-mgmt-workspace__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d518896e64\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 21.0.2 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: The Vendor Risk Management Workspace has been updated to work with Smart Assessment Engine (SAE) facilitating, creating, editing, and viewing assessments using SAE.</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Global TPRM changes <ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt-workspace__ul_lql_tcn_bgc\">\n <li class=\"li\">Assessments and Third-party assessments are now renamed as External assessments.</li>\n <li class=\"li\">Tiering assessments are now renamed as Internal assessments.</li>\n <li class=\"li\">The Tier-level column is now renamed as Risk rating.</li>\n <li class=\"li\">The Tiering assessors column is now renamed as Respondents.</li>\n <li class=\"li\">The Owner field is now renamed as Assigned to on the internal assessment, external assessment, tiering assessment, and due diligence request forms.</li>\n </ul></li>\n <li class=\"li\">Changes made to the list view in Vendor Management Workspace <ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt-workspace__ul_nql_tcn_bgc\">\n <li class=\"li\">The Assessment setup section has been added. From this section, you can create assessment templates, Smart Assessment questionnaire templates, and issue generation rules.</li>\n <li class=\"li\">The Questionnaire requests section has been added.</li>\n <li class=\"li\">The Tiering assessments and Inherent risk questionnaires (IRQ) are combined in the Internal assessments section.</li>\n </ul></li>\n <li class=\"li\">Changes made to internal assessment pages <ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt-workspace__ul_oql_tcn_bgc\">\n <li class=\"li\">Tier-level scales are renamed as Scales.</li>\n <li class=\"li\">Tiering assessment schedule and Schedules are combined and renamed as Assessment schedule.</li>\n </ul></li>\n <li class=\"li\">Changes made to assessment related lists <ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt-workspace__ul_pql_tcn_bgc\">\n <li class=\"li\">Assessment instances is renamed as Questionnaire requests.</li>\n <li class=\"li\">Questionnaires is renamed as Questionnaire templates.</li>\n <li class=\"li\">Document requests is renamed as Document templates.</li>\n <li class=\"li\">Fourth-party questionnaires is renamed as Fourth-party templates.</li>\n <li class=\"li\">Repeating assessments is renamed as Assessment scheduling.</li>\n </ul>\n </li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.1.2 - May 2025</dt>\n <dd class=\"dd\" id=\"store-grc-rn-vendor-risk-mgmt-workspace__latest-store-grc-rn-vendor-risk-mgmt-workspace\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added TPRM Workspace Health Dashboard.</li>\n <li class=\"li\">Updated: Changes to improve workspace performance.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt-workspace__ul_ytv_rtc_1fc\">\n <li class=\"li\">Accessibility violations have been addressed.</li>\n <li class=\"li\">i18n translation issues have been addressed.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.2 - March 2025</dt>\n <dd class=\"dd\">New: 'Business Capability' has been added as a Function type that can be selected from a drop-down list on a Function record. The Business Capability records being\n referenced are from the cmdb_ci_business_capability table.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.1 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added third-party insights dashboard and TPRM custom analytics dashboard along with the ability for users to create custom dashboards.</li>\n <li class=\"li\">Fixed: Fixed the issue of overview sidebar details not showing up for some specific users in the Vendor Management Workspace.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.2 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt-workspace__ul_hgg_zxv_2dc\">\n <li class=\"li\">Added modules for Digital Operational Resilience Management tables to support DORA.</li>\n <li class=\"li\">Added Digital Operational Resilience Management Roles to third-party roles.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.2 - September 2024</dt>\n <dd class=\"dd\">Fixed: Third-party Risk Management Workspace widgets not loading in overview pages.</dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.1 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Stepper component on any overview page in the Vendor Management Workspace was not auto-refreshing.</li>\n <li class=\"li\">'Total Engagements' widget of the Vendor Management Workspace for the 'Low' section was not permitting drill-down.</li>\n <li class=\"li\">When selecting 'Save' on the Vendor Management Workspace assessment form, an unexpected confirmation pop-up appeared after no changes were made to the 'risk rating valid to' field.</li>\n </ul>\n </li>\n <li class=\"li\">Changed: We've made some changes to the workspace's steppers so whenever the underlying record's state is changed, the stepper is also updated to reflect the correct step/state. Workspace stepper correctly reflects\n state change.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.1 - June 2024</dt>\n <dd class=\"dd\">Changed: Updated dependency of this app to latest version (18.1.3) of GRC: Common Workspace Elements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.1 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: View and manage Event-driven Management Rules in the Vendor Risk Management Workspace.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Choices in the dropdown on Lifecycle Management page for request types were not viewable for TPRM users.</li>\n <li class=\"li\">Changing the request type on the Lifecycle Management page sometimes resulted in the charts showing no data.</li>\n <li class=\"li\">The Work Queue page did not show up when Third-party Risk Due Diligence application was not installed.</li>\n <li class=\"li\">Questionnaires were not showing in the Third-party Risk Assessment Risk Overview tab when there were more than 5 questionnaires.</li>\n <li class=\"li\">New record button on the Landing Page report drilldowns were not working properly.</li>\n <li class=\"li\">Improved screen reader functionality</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.4 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Issue loading Risk Concentration Map</li>\n <li class=\"li\">Improved translations</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.2 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Added support for Third-Party Due Diligence application (if applicable).</li>\n <li class=\"li\">Changed: Updated compliance of workspace for Dark Theming.</li>\n <li class=\"li\">Fixed: Various WCAG 2.1.1 compliance issues.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.1 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Risk Concentration Map</li>\n <li class=\"li\">Due diligence request item added to the employee portal</li>\n <li class=\"li\">Due Diligence workflows for: <ul class=\"ul\">\n <li class=\"li\">Onboarding</li>\n <li class=\"li\">Renewals</li>\n <li class=\"li\">Additional Due Diligence</li>\n <li class=\"li\">Offboarding</li>\n </ul></li>\n <li class=\"li\">Automatic trigger of external questionnaires based on answers to IRQs (inherent risk questionnaires)</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.0 - February 2023</dt>\n <dd class=\"dd\">Fixed: Adjusted Discuss button functionality to work on VRM Task tables</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.7 - November 2022</dt>\n <dd class=\"dd\">Fixed: Issue where the installation of the Vendor Risk Management application caused approval buttons in the Advanced Risk Management application to not display on the Advanced Risk Assessment record.</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.6 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Updated Third Party Scores page in Workspace view of Vendors</li>\n <li class=\"li\">Updated overview and landing page reports to incorporate Third Party Score roll ups</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Removed the 'Run point scan' property in the workspace</li>\n <li class=\"li\">Improved translation support</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.1.2 - March 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt-workspace__ul_gc5_cht_xsb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt-workspace__ul_w2h_dht_xsb\">\n <li class=\"li\">Added 4th Party Risk Assessment pages to workspace</li>\n <li class=\"li\">Added 4th party metrics reporting on home page and overview pages</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt-workspace__ul_mbt_dht_xsb\">\n <li class=\"li\">Fixed inconsistency in the breadcrumb across workspaces</li>\n <li class=\"li\">Increased workspace performance times</li>\n <li class=\"li\">Fixed workspace appearance issues in Dark Mode</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.0.0 - February 2022</dt>\n <dd class=\"dd\">Changed: Updated for San Diego platform compatibility</dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.1 - September 2021</dt>\n <dd class=\"dd\">New: Vendor Management Workspace containing updated UI and reporting</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # GRC: Vendor Risk Management Workspace release notes
Version history for the Vendor Risk Management Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.2 - August 2025
* New: The Vendor Risk Management Workspace has been updated to work with Smart Assessment Engine (SAE) facilitating, creating, editing, and viewing assessments using SAE.
* Changed:
+ Global TPRM changes
- Assessments and Third-party assessments are now renamed as External assessments.
- Tiering assessments are now renamed as Internal assessments.
- The Tier-level column is now renamed as Risk rating.
- The Tiering assessors column is now renamed as Respondents.
- The Owner field is now renamed as Assigned to on the internal assessment, external assessment, tiering assessment, and due diligence request forms.
+ Changes made to the list view in Vendor Management Workspace
- The Assessment setup section has been added. From this section, you can create assessment templates, Smart Assessment questionnaire templates, and issue generation rules.
- The Questionnaire requests section has been added.
- The Tiering assessments and Inherent risk questionnaires (IRQ) are combined in the Internal assessments section.
+ Changes made to internal assessment pages
- Tier-level scales are renamed as Scales.
- Tiering assessment schedule and Schedules are combined and renamed as Assessment schedule.
+ Changes made to assessment related lists
- Assessment instances is renamed as Questionnaire requests.
- Questionnaires is renamed as Questionnaire templates.
- Document requests is renamed as Document templates.
- Fourth-party questionnaires is renamed as Fourth-party templates.
- Repeating assessments is renamed as Assessment scheduling.
#### Version 20.1.2 - May 2025
* New: Added TPRM Workspace Health Dashboard.
* Updated: Changes to improve workspace performance.
* Fixed:
+ Accessibility violations have been addressed.
+ i18n translation issues have been addressed.
#### Version 20.0.2 - March 2025
New: 'Business Capability' has been added as a Function type that can be selected from a drop-down list on a Function record. The Business Capability records being
referenced are from the cmdb\_ci\_business\_capability table.
#### Version 20.0.1 - February 2025
* New: Added third-party insights dashboard and TPRM custom analytics dashboard along with the ability for users to create custom dashboards.
* Fixed: Fixed the issue of overview sidebar details not showing up for some specific users in the Vendor Management Workspace.
#### Version 19.1.2 - November 2024
* New:
+ Added modules for Digital Operational Resilience Management tables to support DORA.
+ Added Digital Operational Resilience Management Roles to third-party roles.
#### Version 19.0.2 - September 2024
Fixed: Third-party Risk Management Workspace widgets not loading in overview pages.
#### Version 19.0.1 - August 2024
* Fixed:
+ Stepper component on any overview page in the Vendor Management Workspace was not auto-refreshing.
+ 'Total Engagements' widget of the Vendor Management Workspace for the 'Low' section was not permitting drill-down.
+ When selecting 'Save' on the Vendor Management Workspace assessment form, an unexpected confirmation pop-up appeared after no changes were made to the 'risk rating valid to' field.
* Changed: We've made some changes to the workspace's steppers so whenever the underlying record's state is changed, the stepper is also updated to reflect the correct step/state. Workspace stepper correctly reflects
state change.
#### Version 18.1.1 - June 2024
Changed: Updated dependency of this app to latest version (18.1.3) of GRC: Common Workspace Elements.
#### Version 18.0.1 - February 2024
* New: View and manage Event-driven Management Rules in the Vendor Risk Management Workspace.
* Fixed:
+ Choices in the dropdown on Lifecycle Management page for request types were not viewable for TPRM users.
+ Changing the request type on the Lifecycle Management page sometimes resulted in the charts showing no data.
+ The Work Queue page did not show up when Third-party Risk Due Diligence application was not installed.
+ Questionnaires were not showing in the Third-party Risk Assessment Risk Overview tab when there were more than 5 questionnaires.
+ New record button on the Landing Page report drilldowns were not working properly.
+ Improved screen reader functionality
#### Version 17.0.4 - November 2023
* Fixed:
+ Issue loading Risk Concentration Map
+ Improved translations
#### Version 17.0.2 - August 2023
* New: Added support for Third-Party Due Diligence application (if applicable).
* Changed: Updated compliance of workspace for Dark Theming.
* Fixed: Various WCAG 2.1.1 compliance issues.
#### Version 17.0.1 - August 2023
* New
+ Risk Concentration Map
+ Due diligence request item added to the employee portal
+ Due Diligence workflows for:
- Onboarding
- Renewals
- Additional Due Diligence
- Offboarding
+ Automatic trigger of external questionnaires based on answers to IRQs (inherent risk questionnaires)
#### Version 16.0.0 - February 2023
Fixed: Adjusted Discuss button functionality to work on VRM Task tables
#### Version 15.0.7 - November 2022
Fixed: Issue where the installation of the Vendor Risk Management application caused approval buttons in the Advanced Risk Management application to not display on the Advanced Risk Assessment record.
#### Version 15.0.6 - August 2022
* New:
+ Updated Third Party Scores page in Workspace view of Vendors
+ Updated overview and landing page reports to incorporate Third Party Score roll ups
* Fixed:
+ Removed the 'Run point scan' property in the workspace
+ Improved translation support
#### Version 14.1.2 - March 2022
* New:
+ Added 4th Party Risk Assessment pages to workspace
+ Added 4th party metrics reporting on home page and overview pages
* Fixed:
+ Fixed inconsistency in the breadcrumb across workspaces
+ Increased workspace performance times
+ Fixed workspace appearance issues in Dark Mode
#### Version 14.0.0 - February 2022
Changed: Updated for San Diego platform compatibility
#### Version 13.0.1 - September 2021
New: Vendor Management Workspace containing updated UI and reporting
| ---
title: 'GRC: Vendor Risk Management Workspace release notes'
description: Version history for the Vendor Risk Management Workspace application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Vendor Risk Management Workspace release notes
Version history for the Vendor Risk Management Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.2 - August 2025
* New: The Vendor Risk Management Workspace has been updated to work with Smart Assessment Engine (SAE) facilitating, creating, editing, and viewing assessments using SAE.
* Changed:
+ Global TPRM changes
- Assessments and Third-party assessments are now renamed as External assessments.
- Tiering assessments are now renamed as Internal assessments.
- The Tier-level column is now renamed as Risk rating.
- The Tiering assessors column is now renamed as Respondents.
- The Owner field is now renamed as Assigned to on the internal assessment, external assessment, tiering assessment, and due diligence request forms.
+ Changes made to the list view in Vendor Management Workspace
- The Assessment setup section has been added. From this section, you can create assessment templates, Smart Assessment questionnaire templates, and issue generation rules.
- The Questionnaire requests section has been added.
- The Tiering assessments and Inherent risk questionnaires (IRQ) are combined in the Internal assessments section.
+ Changes made to internal assessment pages
- Tier-level scales are renamed as Scales.
- Tiering assessment schedule and Schedules are combined and renamed as Assessment schedule.
+ Changes made to assessment related lists
- Assessment instances is renamed as Questionnaire requests.
- Questionnaires is renamed as Questionnaire templates.
- Document requests is renamed as Document templates.
- Fourth-party questionnaires is renamed as Fourth-party templates.
- Repeating assessments is renamed as Assessment scheduling.
#### Version 20.1.2 - May 2025
* New: Added TPRM Workspace Health Dashboard.
* Updated: Changes to improve workspace performance.
* Fixed:
+ Accessibility violations have been addressed.
+ i18n translation issues have been addressed.
#### Version 20.0.2 - March 2025
New: 'Business Capability' has been added as a Function type that can be selected from a drop-down list on a Function record. The Business Capability records being
referenced are from the cmdb\_ci\_business\_capability table.
#### Version 20.0.1 - February 2025
* New: Added third-party insights dashboard and TPRM custom analytics dashboard along with the ability for users to create custom dashboards.
* Fixed: Fixed the issue of overview sidebar details not showing up for some specific users in the Vendor Management Workspace.
#### Version 19.1.2 - November 2024
* New:
+ Added modules for Digital Operational Resilience Management tables to support DORA.
+ Added Digital Operational Resilience Management Roles to third-party roles.
#### Version 19.0.2 - September 2024
Fixed: Third-party Risk Management Workspace widgets not loading in overview pages.
#### Version 19.0.1 - August 2024
* Fixed:
+ Stepper component on any overview page in the Vendor Management Workspace was not auto-refreshing.
+ 'Total Engagements' widget of the Vendor Management Workspace for the 'Low' section was not permitting drill-down.
+ When selecting 'Save' on the Vendor Management Workspace assessment form, an unexpected confirmation pop-up appeared after no changes were made to the 'risk rating valid to' field.
* Changed: We've made some changes to the workspace's steppers so whenever the underlying record's state is changed, the stepper is also updated to reflect the correct step/state. Workspace stepper correctly reflects
state change.
#### Version 18.1.1 - June 2024
Changed: Updated dependency of this app to latest version (18.1.3) of GRC: Common Workspace Elements.
#### Version 18.0.1 - February 2024
* New: View and manage Event-driven Management Rules in the Vendor Risk Management Workspace.
* Fixed:
+ Choices in the dropdown on Lifecycle Management page for request types were not viewable for TPRM users.
+ Changing the request type on the Lifecycle Management page sometimes resulted in the charts showing no data.
+ The Work Queue page did not show up when Third-party Risk Due Diligence application was not installed.
+ Questionnaires were not showing in the Third-party Risk Assessment Risk Overview tab when there were more than 5 questionnaires.
+ New record button on the Landing Page report drilldowns were not working properly.
+ Improved screen reader functionality
#### Version 17.0.4 - November 2023
* Fixed:
+ Issue loading Risk Concentration Map
+ Improved translations
#### Version 17.0.2 - August 2023
* New: Added support for Third-Party Due Diligence application (if applicable).
* Changed: Updated compliance of workspace for Dark Theming.
* Fixed: Various WCAG 2.1.1 compliance issues.
#### Version 17.0.1 - August 2023
* New
+ Risk Concentration Map
+ Due diligence request item added to the employee portal
+ Due Diligence workflows for:
- Onboarding
- Renewals
- Additional Due Diligence
- Offboarding
+ Automatic trigger of external questionnaires based on answers to IRQs (inherent risk questionnaires)
#### Version 16.0.0 - February 2023
Fixed: Adjusted Discuss button functionality to work on VRM Task tables
#### Version 15.0.7 - November 2022
Fixed: Issue where the installation of the Vendor Risk Management application caused approval buttons in the Advanced Risk Management application to not display on the Advanced Risk Assessment record.
#### Version 15.0.6 - August 2022
* New:
+ Updated Third Party Scores page in Workspace view of Vendors
+ Updated overview and landing page reports to incorporate Third Party Score roll ups
* Fixed:
+ Removed the 'Run point scan' property in the workspace
+ Improved translation support
#### Version 14.1.2 - March 2022
* New:
+ Added 4th Party Risk Assessment pages to workspace
+ Added 4th party metrics reporting on home page and overview pages
* Fixed:
+ Fixed inconsistency in the breadcrumb across workspaces
+ Increased workspace performance times
+ Fixed workspace appearance issues in Dark Mode
#### Version 14.0.0 - February 2022
Changed: Updated for San Diego platform compatibility
#### Version 13.0.1 - September 2021
New: Vendor Management Workspace containing updated UI and reporting
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt.html | GRC: Third-party Risk Management release notes | Version history for the GRC: Third-party Risk Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt.html"><body id="store-grc-rn-vendor-risk-mgmt"><main role="main"><article role="article" class="dita" id="store-grc-rn-vendor-risk-mgmt" aria-labelledby="title_store-grc-rn-vendor-risk-mgmt">
<h1 class="title topictitle1" id="title_store-grc-rn-vendor-risk-mgmt"><span class="ph">GRC</span>: <span class="ph">Third-party Risk Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Third-party Risk Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-grc-rn-vendor-risk-mgmt__section_krr_nx4_kfb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-vendor-risk-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-grc-rn-vendor-risk-mgmt__section_eb4_ryf_ykb"><h2 id="d344146e65" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.3 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Third-party Risk Management has been updated to work with Smart Assessment Engine.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">An issue where the TPRM code would always create an assessable record for core_company when creating the assessment instances has been addressed.</li>
<li class="li">The incorrect logic for the computing rating in the case a user responded to all scoring questions as not applicable.</li>
<li class="li">Unwanted updates caused by the business rule: Display applicable risk scoring rule.</li>
<li class="li">An info message that was misleading when submitting a risk assessment to a third-party contact.</li>
<li class="li">An issue with multiple vendor portal widgets bypassing security ACLs has been addressed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.2.4 - August 2025</dt>
<dd class="dd">Fixed: Changes required to address several widgets on Vendor portal bypassing security ACL have been made.</dd>
<dt class="dt dlterm">Version 20.2.2 - July 2025</dt>
<dd class="dd">Fixed: Added/updated ACLs to prevent query range access to unauthenticated users.</dd>
<dt class="dt dlterm">Version 20.2.1 - June 2025</dt>
<dd class="dd" id="store-grc-rn-vendor-risk-mgmt__latest-grc-risk-orlando">Fixed: Added/updated ACLs to prevent query range access to unauthenticated users.</dd>
<dt class="dt dlterm">Version 20.1.1 - May 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Updates: Security updates have been made.</li>
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_x3f_5tc_1fc">
<li class="li">Accessibility issues have been addressed.</li>
<li class="li">i18n translation issues have been addressed.</li>
<li class="li">Vendor risk admin does not see questionnaire designer UI action.</li>
<li class="li">Import Questionnaire by Excel and get generated Questionnaire template should have Category name as case sensitive.</li>
<li class="li">Conflicting column name 'industry' on core_company when customer_account is installed has been handled.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.0.1 - February 2025 (Yokohama)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Ability to copy the responses from a previously answered questionnaire (within the same third-party) to a new questionnaire of the same questionnaire template.</li>
<li class="li">Fixed:</li>
<li class="li">
<ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_uml_pd2_d2c">
<li class="li">Incorrect translations for Simplified Chinese have been addressed.</li>
<li class="li">Duplicate theme files getting created when Vendor Portal plugin repaired with customization in place have been addressed.</li>
<li class="li">Issue generation failure for choice questions when dependent on multi-selection question has been addressed.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 19.1.4 - February 2025 (Xanadu)</dt>
<dd class="dd">Fixed: After TPRM workflows have been migrated to flow designer, there was an issue with these workflows not being compatible on the Washington platform version. This issue has been addressed.</dd>
<dt class="dt dlterm">Version 19.1.2 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: The Digital resilience third-party registers application now integrates with TPRM.</li>
<li class="li">Changed:<ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_hnb_npw_cdc">
<li class="li">Addressed accessibility gaps in TPRM workspace.</li>
<li class="li">Migrated the legacy tiering questionnaire reminder and external questionnaire reminder workflows to flow designer.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_mgk_4pw_cdc">
<li class="li">Corrected property access role requirement in the documentation.</li>
<li class="li">The scoring_rule and scoring_rule_ref fields were being updated by a BR every time an engagement record was viewed.</li>
<li class="li">N/A should not be included automatically as a value when multi-select question responses are exported to excel.</li>
<li class="li">Fixed authorization issue in GlideRecord/GlideAggregate query string which provided excess access to low privilege.</li>
<li class="li">Fixed UX Screen Condition ACL to include script-level authorization.</li>
<li class="li">Fixed misconfiguration of ACLs that have no roles, no conditions, no script and no security attributes.</li>
<li class="li">Renamed the Privacy manager group to 'TPRM Privacy manager' to prevent conflict with the Privacy Management application group.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 19.0.1 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Radio button selections not visible in Dark mode when viewing responses to a questionnaire.</li>
<li class="li">Controls were being prevented from becoming compliant after assessment instances got automatically cancelled when the assessment template changed.</li>
<li class="li">The SIG lite questionnaires were not available for selection when creating a new issue generation rule.</li>
<li class="li">The "Set default third-party tiering score" business rule was not performing as expected because its filter conditions was missing 'IRQ template' as a classification type.</li>
<li class="li">Third-party risk assessment work queue should not include 'Recalled' state.</li>
<li class="li">Cross Site Scripting (XSS) inside vendor portal excel import.</li>
</ul>
</li>
<li class="li">New: Docs for visual data model of all tables that are core TPRM tables and how they are connected.</li>
</ul></dd>
<dt class="dt dlterm">Version 18.1.3 - June 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Classification for SIG Core did not appear in TPRA Questionnaires.</li>
<li class="li">Fixed ACLs that did not require a role on tables: <ul class="ul">
<li class="li">sn_vdr_risk_asmt_vdr_tiering_assessment</li>
<li class="li">sn_vdr_risk_asmt_ua_activity</li>
</ul>
</li>
<li class="li">Domain separation to work as expected for scheduled jobs relating to event-driven management.</li>
<li class="li">Domain separation to work as expected for scheduled jobs relating to repeating assessments.</li>
</ul>
</li>
<li class="li">Deprecated legacy "Vendor Risk Dashboard".
<ul class="ul">
<li class="li">Dashboard will remain for existing customers.</li>
<li class="li">It will not be installed for new customers.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 18.0.2 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Starting in version 17.0.2, a new system property was added, sn_svdp.allow_assessor_edit. The default setting for this property enables Third-party Risk Assessors [sn_vdr_risk asmt.vendor_assessor] to answer
questions or modify responses in third-party questionnaires. If you do not wish to use this functionality, please turn this property off.</li>
<li class="li">Starting in version 17.0.4, a new role was added [sn_vdr_risk_asmt.vendor_risk_admin]. The new [sn_vdr_risk_asmt.vendor_risk_admin] role can create and edit questionnaire templates and contains all the
permissions of the [vendor_risk _manager] and [assessment_admin] roles. The permissions for creating and editing questionnaire templates have been removed from the [sn_vdr_risk_asmt.vendor_risk_manager].</li>
<li class="li">Updated some usage of "vendor" to "third-party".</li>
<li class="li">Updated OOB views in Vendor Management Workspace to match corresponding pages in Classic View.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">All Vendors list in Vendor Management workspace was not working if the Third-party Risk Management application was not installed.</li>
<li class="li">Scoring rule was not visible when viewing records on tables extended from Company table.</li>
<li class="li">Third-party Risk Assessments could move to state Generate Observations without all questionnaires being completed.</li>
<li class="li">Work Queue page was disabled if Third-party Risk Due Diligence application was not installed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.7 - January 2024</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_jyg_2fq_h1c">
<li class="li">Corrected Vendor Portal dependency version to version 17.0.5.</li>
<li class="li">Starting in version 17.0.4, a new role was added [sn_vdr_risk_asmt.vendor_risk_admin]. The new [sn_vdr_risk_asmt.vendor_risk_admin] role can create and edit questionnaire templates and contains all the permissions
of the [vendor_risk _manager] and [assessment_admin] roles. The permissions for creating and editing questionnaire templates have been removed from the [sn_vdr_risk_asmt.vendor_risk_manager].</li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.6 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Security update</li>
<li class="li">Removed unneeded ACLs on sys_choice table</li>
<li class="li">View responses link showing up even if responses have not been returned by the third-party</li>
<li class="li">Removed warnings in logs when scores are overridden on assessments</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_w1p_dfq_h1c">
<li class="li">Starting in version 17.0.4, a new system property was added, sn_svdp.allow_assessor_edit. The default setting for this property enables Third-party risk assessors [sn_vdr_risk asmt.vendor_assessor] to answer
questions or modify responses in third-party questionnaires. If you do not wish to use this functionality, please turn this property off.</li>
<li class="li">Starting in version 17.0.4, a new role was added [sn_vdr_risk_asmt.vendor_risk_admin]. The new [sn_vdr_risk_asmt.vendor_risk_admin] role can create and edit questionnaire templates and contains all the
permissions of the [vendor_risk _manager] and [assessment_admin] roles. The permissions for creating and editing questionnaire templates have been removed from the [sn_vdr_risk_asmt.vendor_risk_manager].</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 17.0.4 - August 2023</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_cj4_yy4_xyb">
<li class="li">New:<ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_dj4_yy4_xyb">
<li class="li">In version 17.x, Vendor Risk Management is renamed to Third-party Risk Management</li>
<li class="li">Support for Third-party Risk Due Diligence (if applicable)</li>
<li class="li">Added the ability to risk assess any record that extends core_company table (if the user has access to view that record)</li>
<li class="li">A new role has been added. The new [sn_vdr_risk_asmt.vendor_risk_admin] role can create and edit questionnaire templates and contains all the permissions of the [vendor_risk _manager] and [assessment_admin]
roles. The permissions for creating and editing questionnaire templates have been removed from the [sn_vdr_risk_asmt.vendor_risk_manager].</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_ej4_yy4_xyb">
<li class="li">Updates to Choices in GRC Choice table getting overridden on upgrade</li>
<li class="li">Incorrect dates auto-populating the Vendor Risk Assessment schedule fields</li>
<li class="li">Incorrect calculation of category results with multiple selection questions</li>
<li class="li">Incorrect generation of Vendor Risk Assessment when no tier-based submission rules are defined</li>
<li class="li">Improved translations</li>
</ul></li>
<li class="li">Changed: A new system property was added, sn_svdp.allow_assessor_edit. The default setting for this property enables Third-party risk assessors [sn_vdr_risk asmt.vendor_assessor] to answer questions or modify
responses in third-party questionnaires. If you do not wish to use this functionality, please turn this property off.</li>
<li class="li">Removed: "Email" field for respondents to tiering assessments -- this was never meant to be on the form</li>
</ul></dd>
<dt class="dt dlterm">Version 16.0.3 - May 2023</dt>
<dd class="dd"><p class="p">Fixed: Issue where internal comments may get removed if a vendor contact changes their answer on multiple selection question types.</p></dd>
<dt class="dt dlterm">Version 16.0.1 - February 2023</dt>
<dd class="dd">Fixed: Added report view ACLs to increase security on VRM tables</dd>
<dt class="dt dlterm">Version 15.0.7 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added support for Third Party Scores to roll up in risk rating calculation</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Inaccurate message sometimes seen on Vendor Risk Assessment page due to missing advanced risk plugin</li>
<li class="li">Missing translations in Risk Assessment Designer</li>
<li class="li">Improved translation support throughout application</li>
<li class="li">Risk area field and mapping fields could not be changed for single domain third-party provider services after it has been created</li>
<li class="li">Improved performance of saving Fourth-Party Questionnaires in Vendor Portal</li>
<li class="li">When vendor risk assessment is deleted, its issues and tasks are now moved to closed cancelled state</li>
<li class="li">Removed the incorrect role condition on Business Rule ""Copy vendor tiering to engagement"" as it was too restrictive</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.1.3 - March 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: 4th-Party Management feature</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">An issue where some names caused ESignatures to fail was fixed</li>
<li class="li">Minor WCAG 2.1 fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 13.0.1 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_ann_gmp_wqb">
<li class="li">Fixed:<ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_npp_3mp_wqb">
<li class="li">Prevent inactive questionnaires from sending email notifications when adding to an assessment</li>
<li class="li">Corrected issue where some questions in vendor portal show incorrectly as not answered</li>
<li class="li">Fixed broken ATF step</li>
<li class="li">Added Accessibility features</li>
<li class="li">Improved support for different translations</li>
<li class="li">Improved security of application packages and demo data</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 12.0.2 - June 2021</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_bzg_bs4_t4b">
<li class="li">New: <ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_vly_2qr_5pb">
<li class="li">VRM assessment engine changes: <ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_mc1_fqr_5pb">
<li class="li">Updated multiple selection score calculation and option values</li>
<li class="li">Added support for a reference list in multiple selection data types</li>
<li class="li">Added display info for category and question</li>
<li class="li">Added support for dependent questions across categories</li>
</ul></li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_mgf_fqr_5pb">
<li class="li">Security and product issues</li>
<li class="li">Issue generation was choosing the wrong scope</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 11.0.2 - October 2020</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_hph_lbt_gnb">
<li class="li">New:<ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_iph_lbt_gnb">
<li class="li">VRM - Issue Creation Changes</li>
<li class="li">VRM - Engagement Changes</li>
<li class="li">VRM - External Monitoring Common Data Model</li>
<li class="li">VRM - Issue Creation Changes</li>
<li class="li">VRM - Issue Risk Factoring</li>
<li class="li">VRM - Portal Navigation Guidance</li>
</ul></li>
<li class="li">Fixed: Enable report acl</li>
</ul></dd>
<dt class="dt dlterm">Version 10.1.3 - June 2020</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_uwb_rmd_zlb">
<li class="li">New:<ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_kg5_rmd_zlb">
<li class="li">New support for vendor engagements</li>
<li class="li">New support for vendor hierarchies and roll up risk scoring</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 10.0.2 - March 2020</dt>
<dd class="dd"><ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_zk1_xyf_ykb">
<li class="li">New:<ul class="ul" id="store-grc-rn-vendor-risk-mgmt__ul_djh_xyf_ykb">
<li class="li">Import an assessment questionnaire from an Excel spreadsheet</li>
<li class="li">Export questions and answers to an Excel spreadsheet</li>
<li class="li">Add e-signatures to assessments on the Vendor Portal</li>
<li class="li">Add e-signatures to the assessment approval process</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 9.0.1 - November 2019</dt>
<dd class="dd">This feature was updated for <span class="ph">Madrid</span> and is still compatible with <span class="ph">New York</span>.</dd>
<dt class="dt dlterm">Version 7.0.9 - March 2020</dt>
<dd class="dd">Fixed: Problem saving vendor responses to SIG 2018 questionnaires</dd>
<dt class="dt dlterm">Version 7.0.8 - December 2019</dt>
<dd class="dd">Fixed: Support additional information on vendor portal questionnaire. <span class="ph">Madrid</span> instances on Patch 9 or later are able to receive this bug fix.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt.html\"><body id=\"store-grc-rn-vendor-risk-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-rn-vendor-risk-mgmt\" aria-labelledby=\"title_store-grc-rn-vendor-risk-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-rn-vendor-risk-mgmt\"><span class=\"ph\">GRC</span>: <span class=\"ph\">Third-party Risk Management</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Third-party Risk Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-grc-rn-vendor-risk-mgmt__section_krr_nx4_kfb\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-rn-vendor-risk-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-grc-rn-vendor-risk-mgmt__section_eb4_ryf_ykb\"><h2 id=\"d344146e65\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 21.0.3 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Third-party Risk Management has been updated to work with Smart Assessment Engine.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">An issue where the TPRM code would always create an assessable record for core_company when creating the assessment instances has been addressed.</li>\n <li class=\"li\">The incorrect logic for the computing rating in the case a user responded to all scoring questions as not applicable.</li>\n <li class=\"li\">Unwanted updates caused by the business rule: Display applicable risk scoring rule.</li>\n <li class=\"li\">An info message that was misleading when submitting a risk assessment to a third-party contact.</li>\n <li class=\"li\">An issue with multiple vendor portal widgets bypassing security ACLs has been addressed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.2.4 - August 2025</dt>\n <dd class=\"dd\">Fixed: Changes required to address several widgets on Vendor portal bypassing security ACL have been made.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.2.2 - July 2025</dt>\n <dd class=\"dd\">Fixed: Added/updated ACLs to prevent query range access to unauthenticated users.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.2.1 - June 2025</dt>\n <dd class=\"dd\" id=\"store-grc-rn-vendor-risk-mgmt__latest-grc-risk-orlando\">Fixed: Added/updated ACLs to prevent query range access to unauthenticated users.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.1.1 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Updates: Security updates have been made.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_x3f_5tc_1fc\">\n <li class=\"li\">Accessibility issues have been addressed.</li>\n <li class=\"li\">i18n translation issues have been addressed.</li>\n <li class=\"li\">Vendor risk admin does not see questionnaire designer UI action.</li>\n <li class=\"li\">Import Questionnaire by Excel and get generated Questionnaire template should have Category name as case sensitive.</li>\n <li class=\"li\">Conflicting column name 'industry' on core_company when customer_account is installed has been handled.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.1 - February 2025 (Yokohama)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Ability to copy the responses from a previously answered questionnaire (within the same third-party) to a new questionnaire of the same questionnaire template.</li>\n <li class=\"li\">Fixed:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_uml_pd2_d2c\">\n <li class=\"li\">Incorrect translations for Simplified Chinese have been addressed.</li>\n <li class=\"li\">Duplicate theme files getting created when Vendor Portal plugin repaired with customization in place have been addressed.</li>\n <li class=\"li\">Issue generation failure for choice questions when dependent on multi-selection question has been addressed.</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.4 - February 2025 (Xanadu)</dt>\n <dd class=\"dd\">Fixed: After TPRM workflows have been migrated to flow designer, there was an issue with these workflows not being compatible on the Washington platform version. This issue has been addressed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.2 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: The Digital resilience third-party registers application now integrates with TPRM.</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_hnb_npw_cdc\">\n <li class=\"li\">Addressed accessibility gaps in TPRM workspace.</li>\n <li class=\"li\">Migrated the legacy tiering questionnaire reminder and external questionnaire reminder workflows to flow designer.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_mgk_4pw_cdc\">\n <li class=\"li\">Corrected property access role requirement in the documentation.</li>\n <li class=\"li\">The scoring_rule and scoring_rule_ref fields were being updated by a BR every time an engagement record was viewed.</li>\n <li class=\"li\">N/A should not be included automatically as a value when multi-select question responses are exported to excel.</li>\n <li class=\"li\">Fixed authorization issue in GlideRecord/GlideAggregate query string which provided excess access to low privilege.</li>\n <li class=\"li\">Fixed UX Screen Condition ACL to include script-level authorization.</li>\n <li class=\"li\">Fixed misconfiguration of ACLs that have no roles, no conditions, no script and no security attributes.</li>\n <li class=\"li\">Renamed the Privacy manager group to 'TPRM Privacy manager' to prevent conflict with the Privacy Management application group.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.1 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Radio button selections not visible in Dark mode when viewing responses to a questionnaire.</li>\n <li class=\"li\">Controls were being prevented from becoming compliant after assessment instances got automatically cancelled when the assessment template changed.</li>\n <li class=\"li\">The SIG lite questionnaires were not available for selection when creating a new issue generation rule.</li>\n <li class=\"li\">The "Set default third-party tiering score" business rule was not performing as expected because its filter conditions was missing 'IRQ template' as a classification type.</li>\n <li class=\"li\">Third-party risk assessment work queue should not include 'Recalled' state.</li>\n <li class=\"li\">Cross Site Scripting (XSS) inside vendor portal excel import.</li>\n </ul>\n </li>\n <li class=\"li\">New: Docs for visual data model of all tables that are core TPRM tables and how they are connected.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.3 - June 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Classification for SIG Core did not appear in TPRA Questionnaires.</li>\n <li class=\"li\">Fixed ACLs that did not require a role on tables: <ul class=\"ul\">\n <li class=\"li\">sn_vdr_risk_asmt_vdr_tiering_assessment</li>\n <li class=\"li\">sn_vdr_risk_asmt_ua_activity</li>\n </ul>\n </li>\n <li class=\"li\">Domain separation to work as expected for scheduled jobs relating to event-driven management.</li>\n <li class=\"li\">Domain separation to work as expected for scheduled jobs relating to repeating assessments.</li>\n </ul>\n </li>\n <li class=\"li\">Deprecated legacy "Vendor Risk Dashboard".\n <ul class=\"ul\">\n <li class=\"li\">Dashboard will remain for existing customers.</li>\n <li class=\"li\">It will not be installed for new customers.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.2 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Starting in version 17.0.2, a new system property was added, sn_svdp.allow_assessor_edit. The default setting for this property enables Third-party Risk Assessors [sn_vdr_risk asmt.vendor_assessor] to answer\n questions or modify responses in third-party questionnaires. If you do not wish to use this functionality, please turn this property off.</li>\n <li class=\"li\">Starting in version 17.0.4, a new role was added [sn_vdr_risk_asmt.vendor_risk_admin]. The new [sn_vdr_risk_asmt.vendor_risk_admin] role can create and edit questionnaire templates and contains all the\n permissions of the [vendor_risk _manager] and [assessment_admin] roles. The permissions for creating and editing questionnaire templates have been removed from the [sn_vdr_risk_asmt.vendor_risk_manager].</li>\n <li class=\"li\">Updated some usage of "vendor" to "third-party".</li>\n <li class=\"li\">Updated OOB views in Vendor Management Workspace to match corresponding pages in Classic View.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">All Vendors list in Vendor Management workspace was not working if the Third-party Risk Management application was not installed.</li>\n <li class=\"li\">Scoring rule was not visible when viewing records on tables extended from Company table.</li>\n <li class=\"li\">Third-party Risk Assessments could move to state Generate Observations without all questionnaires being completed.</li>\n <li class=\"li\">Work Queue page was disabled if Third-party Risk Due Diligence application was not installed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.7 - January 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_jyg_2fq_h1c\">\n <li class=\"li\">Corrected Vendor Portal dependency version to version 17.0.5.</li>\n <li class=\"li\">Starting in version 17.0.4, a new role was added [sn_vdr_risk_asmt.vendor_risk_admin]. The new [sn_vdr_risk_asmt.vendor_risk_admin] role can create and edit questionnaire templates and contains all the permissions\n of the [vendor_risk _manager] and [assessment_admin] roles. The permissions for creating and editing questionnaire templates have been removed from the [sn_vdr_risk_asmt.vendor_risk_manager].</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.6 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Security update</li>\n <li class=\"li\">Removed unneeded ACLs on sys_choice table</li>\n <li class=\"li\">View responses link showing up even if responses have not been returned by the third-party</li>\n <li class=\"li\">Removed warnings in logs when scores are overridden on assessments</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_w1p_dfq_h1c\">\n <li class=\"li\">Starting in version 17.0.4, a new system property was added, sn_svdp.allow_assessor_edit. The default setting for this property enables Third-party risk assessors [sn_vdr_risk asmt.vendor_assessor] to answer\n questions or modify responses in third-party questionnaires. If you do not wish to use this functionality, please turn this property off.</li>\n <li class=\"li\">Starting in version 17.0.4, a new role was added [sn_vdr_risk_asmt.vendor_risk_admin]. The new [sn_vdr_risk_asmt.vendor_risk_admin] role can create and edit questionnaire templates and contains all the\n permissions of the [vendor_risk _manager] and [assessment_admin] roles. The permissions for creating and editing questionnaire templates have been removed from the [sn_vdr_risk_asmt.vendor_risk_manager].</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.4 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_cj4_yy4_xyb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_dj4_yy4_xyb\">\n <li class=\"li\">In version 17.x, Vendor Risk Management is renamed to Third-party Risk Management</li>\n <li class=\"li\">Support for Third-party Risk Due Diligence (if applicable)</li>\n <li class=\"li\">Added the ability to risk assess any record that extends core_company table (if the user has access to view that record)</li>\n <li class=\"li\">A new role has been added. The new [sn_vdr_risk_asmt.vendor_risk_admin] role can create and edit questionnaire templates and contains all the permissions of the [vendor_risk _manager] and [assessment_admin]\n roles. The permissions for creating and editing questionnaire templates have been removed from the [sn_vdr_risk_asmt.vendor_risk_manager].</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_ej4_yy4_xyb\">\n <li class=\"li\">Updates to Choices in GRC Choice table getting overridden on upgrade</li>\n <li class=\"li\">Incorrect dates auto-populating the Vendor Risk Assessment schedule fields</li>\n <li class=\"li\">Incorrect calculation of category results with multiple selection questions</li>\n <li class=\"li\">Incorrect generation of Vendor Risk Assessment when no tier-based submission rules are defined</li>\n <li class=\"li\">Improved translations</li>\n </ul></li>\n <li class=\"li\">Changed: A new system property was added, sn_svdp.allow_assessor_edit. The default setting for this property enables Third-party risk assessors [sn_vdr_risk asmt.vendor_assessor] to answer questions or modify\n responses in third-party questionnaires. If you do not wish to use this functionality, please turn this property off.</li>\n <li class=\"li\">Removed: "Email" field for respondents to tiering assessments -- this was never meant to be on the form</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.3 - May 2023</dt>\n <dd class=\"dd\"><p class=\"p\">Fixed: Issue where internal comments may get removed if a vendor contact changes their answer on multiple selection question types.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.1 - February 2023</dt>\n <dd class=\"dd\">Fixed: Added report view ACLs to increase security on VRM tables</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.7 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Added support for Third Party Scores to roll up in risk rating calculation</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Inaccurate message sometimes seen on Vendor Risk Assessment page due to missing advanced risk plugin</li>\n <li class=\"li\">Missing translations in Risk Assessment Designer</li>\n <li class=\"li\">Improved translation support throughout application</li>\n <li class=\"li\">Risk area field and mapping fields could not be changed for single domain third-party provider services after it has been created</li>\n <li class=\"li\">Improved performance of saving Fourth-Party Questionnaires in Vendor Portal</li>\n <li class=\"li\">When vendor risk assessment is deleted, its issues and tasks are now moved to closed cancelled state</li>\n <li class=\"li\">Removed the incorrect role condition on Business Rule ""Copy vendor tiering to engagement"" as it was too restrictive</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.1.3 - March 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: 4th-Party Management feature</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">An issue where some names caused ESignatures to fail was fixed</li>\n <li class=\"li\">Minor WCAG 2.1 fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.1 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_ann_gmp_wqb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_npp_3mp_wqb\">\n <li class=\"li\">Prevent inactive questionnaires from sending email notifications when adding to an assessment</li>\n <li class=\"li\">Corrected issue where some questions in vendor portal show incorrectly as not answered</li>\n <li class=\"li\">Fixed broken ATF step</li>\n <li class=\"li\">Added Accessibility features</li>\n <li class=\"li\">Improved support for different translations</li>\n <li class=\"li\">Improved security of application packages and demo data</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.2 - June 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_bzg_bs4_t4b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_vly_2qr_5pb\">\n <li class=\"li\">VRM assessment engine changes: <ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_mc1_fqr_5pb\">\n <li class=\"li\">Updated multiple selection score calculation and option values</li>\n <li class=\"li\">Added support for a reference list in multiple selection data types</li>\n <li class=\"li\">Added display info for category and question</li>\n <li class=\"li\">Added support for dependent questions across categories</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_mgf_fqr_5pb\">\n <li class=\"li\">Security and product issues</li>\n <li class=\"li\">Issue generation was choosing the wrong scope</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.2 - October 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_hph_lbt_gnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_iph_lbt_gnb\">\n <li class=\"li\">VRM - Issue Creation Changes</li>\n <li class=\"li\">VRM - Engagement Changes</li>\n <li class=\"li\">VRM - External Monitoring Common Data Model</li>\n <li class=\"li\">VRM - Issue Creation Changes</li>\n <li class=\"li\">VRM - Issue Risk Factoring</li>\n <li class=\"li\">VRM - Portal Navigation Guidance</li>\n </ul></li>\n <li class=\"li\">Fixed: Enable report acl</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 10.1.3 - June 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_uwb_rmd_zlb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_kg5_rmd_zlb\">\n <li class=\"li\">New support for vendor engagements</li>\n <li class=\"li\">New support for vendor hierarchies and roll up risk scoring</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.2 - March 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_zk1_xyf_ykb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-grc-rn-vendor-risk-mgmt__ul_djh_xyf_ykb\">\n <li class=\"li\">Import an assessment questionnaire from an Excel spreadsheet</li>\n <li class=\"li\">Export questions and answers to an Excel spreadsheet</li>\n <li class=\"li\">Add e-signatures to assessments on the Vendor Portal</li>\n <li class=\"li\">Add e-signatures to the assessment approval process</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.1 - November 2019</dt>\n <dd class=\"dd\">This feature was updated for <span class=\"ph\">Madrid</span> and is still compatible with <span class=\"ph\">New York</span>.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.9 - March 2020</dt>\n <dd class=\"dd\">Fixed: Problem saving vendor responses to SIG 2018 questionnaires</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.8 - December 2019</dt>\n <dd class=\"dd\">Fixed: Support additional information on vendor portal questionnaire. <span class=\"ph\">Madrid</span> instances on Patch 9 or later are able to receive this bug fix.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # GRC: Third-party Risk Management release notes
Version history for the GRC: Third-party Risk Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.3 - August 2025
* New: Third-party Risk Management has been updated to work with Smart Assessment Engine.
* Fixed:
+ An issue where the TPRM code would always create an assessable record for core\_company when creating the assessment instances has been addressed.
+ The incorrect logic for the computing rating in the case a user responded to all scoring questions as not applicable.
+ Unwanted updates caused by the business rule: Display applicable risk scoring rule.
+ An info message that was misleading when submitting a risk assessment to a third-party contact.
+ An issue with multiple vendor portal widgets bypassing security ACLs has been addressed.
#### Version 20.2.4 - August 2025
Fixed: Changes required to address several widgets on Vendor portal bypassing security ACL have been made.
#### Version 20.2.2 - July 2025
Fixed: Added/updated ACLs to prevent query range access to unauthenticated users.
#### Version 20.2.1 - June 2025
Fixed: Added/updated ACLs to prevent query range access to unauthenticated users.
#### Version 20.1.1 - May 2025
* Updates: Security updates have been made.
* Fixed:
+ Accessibility issues have been addressed.
+ i18n translation issues have been addressed.
+ Vendor risk admin does not see questionnaire designer UI action.
+ Import Questionnaire by Excel and get generated Questionnaire template should have Category name as case sensitive.
+ Conflicting column name 'industry' on core\_company when customer\_account is installed has been handled.
#### Version 20.0.1 - February 2025 (Yokohama)
* New: Ability to copy the responses from a previously answered questionnaire (within the same third-party) to a new questionnaire of the same questionnaire template.
* Fixed:
* + Incorrect translations for Simplified Chinese have been addressed.
+ Duplicate theme files getting created when Vendor Portal plugin repaired with customization in place have been addressed.
+ Issue generation failure for choice questions when dependent on multi-selection question has been addressed.
#### Version 19.1.4 - February 2025 (Xanadu)
Fixed: After TPRM workflows have been migrated to flow designer, there was an issue with these workflows not being compatible on the Washington platform version. This issue has been addressed.
#### Version 19.1.2 - November 2024
* New: The Digital resilience third-party registers application now integrates with TPRM.
* Changed:
+ Addressed accessibility gaps in TPRM workspace.
+ Migrated the legacy tiering questionnaire reminder and external questionnaire reminder workflows to flow designer.
* Fixed:
+ Corrected property access role requirement in the documentation.
+ The scoring\_rule and scoring\_rule\_ref fields were being updated by a BR every time an engagement record was viewed.
+ N/A should not be included automatically as a value when multi-select question responses are exported to excel.
+ Fixed authorization issue in GlideRecord/GlideAggregate query string which provided excess access to low privilege.
+ Fixed UX Screen Condition ACL to include script-level authorization.
+ Fixed misconfiguration of ACLs that have no roles, no conditions, no script and no security attributes.
+ Renamed the Privacy manager group to 'TPRM Privacy manager' to prevent conflict with the Privacy Management application group.
#### Version 19.0.1 - August 2024
* Fixed:
+ Radio button selections not visible in Dark mode when viewing responses to a questionnaire.
+ Controls were being prevented from becoming compliant after assessment instances got automatically cancelled when the assessment template changed.
+ The SIG lite questionnaires were not available for selection when creating a new issue generation rule.
+ The "Set default third-party tiering score" business rule was not performing as expected because its filter conditions was missing 'IRQ template' as a classification type.
+ Third-party risk assessment work queue should not include 'Recalled' state.
+ Cross Site Scripting (XSS) inside vendor portal excel import.
* New: Docs for visual data model of all tables that are core TPRM tables and how they are connected.
#### Version 18.1.3 - June 2024
* Fixed:
+ Classification for SIG Core did not appear in TPRA Questionnaires.
+ Fixed ACLs that did not require a role on tables:
- sn\_vdr\_risk\_asmt\_vdr\_tiering\_assessment
- sn\_vdr\_risk\_asmt\_ua\_activity
+ Domain separation to work as expected for scheduled jobs relating to event-driven management.
+ Domain separation to work as expected for scheduled jobs relating to repeating assessments.
* Deprecated legacy "Vendor Risk Dashboard".
+ Dashboard will remain for existing customers.
+ It will not be installed for new customers.
#### Version 18.0.2 - February 2024
* Changed:
+ Starting in version 17.0.2, a new system property was added, sn\_svdp.allow\_assessor\_edit. The default setting for this property enables Third-party Risk Assessors [sn\_vdr\_risk asmt.vendor\_assessor] to answer
questions or modify responses in third-party questionnaires. If you do not wish to use this functionality, please turn this property off.
+ Starting in version 17.0.4, a new role was added [sn\_vdr\_risk\_asmt.vendor\_risk\_admin]. The new [sn\_vdr\_risk\_asmt.vendor\_risk\_admin] role can create and edit questionnaire templates and contains all the
permissions of the [vendor\_risk \_manager] and [assessment\_admin] roles. The permissions for creating and editing questionnaire templates have been removed from the [sn\_vdr\_risk\_asmt.vendor\_risk\_manager].
+ Updated some usage of "vendor" to "third-party".
+ Updated OOB views in Vendor Management Workspace to match corresponding pages in Classic View.
* Fixed:
+ All Vendors list in Vendor Management workspace was not working if the Third-party Risk Management application was not installed.
+ Scoring rule was not visible when viewing records on tables extended from Company table.
+ Third-party Risk Assessments could move to state Generate Observations without all questionnaires being completed.
+ Work Queue page was disabled if Third-party Risk Due Diligence application was not installed.
#### Version 17.0.7 - January 2024
* Corrected Vendor Portal dependency version to version 17.0.5.
* Starting in version 17.0.4, a new role was added [sn\_vdr\_risk\_asmt.vendor\_risk\_admin]. The new [sn\_vdr\_risk\_asmt.vendor\_risk\_admin] role can create and edit questionnaire templates and contains all the permissions
of the [vendor\_risk \_manager] and [assessment\_admin] roles. The permissions for creating and editing questionnaire templates have been removed from the [sn\_vdr\_risk\_asmt.vendor\_risk\_manager].
#### Version 17.0.6 - November 2023
* Fixed:
+ Security update
+ Removed unneeded ACLs on sys\_choice table
+ View responses link showing up even if responses have not been returned by the third-party
+ Removed warnings in logs when scores are overridden on assessments
* Changed:
+ Starting in version 17.0.4, a new system property was added, sn\_svdp.allow\_assessor\_edit. The default setting for this property enables Third-party risk assessors [sn\_vdr\_risk asmt.vendor\_assessor] to answer
questions or modify responses in third-party questionnaires. If you do not wish to use this functionality, please turn this property off.
+ Starting in version 17.0.4, a new role was added [sn\_vdr\_risk\_asmt.vendor\_risk\_admin]. The new [sn\_vdr\_risk\_asmt.vendor\_risk\_admin] role can create and edit questionnaire templates and contains all the
permissions of the [vendor\_risk \_manager] and [assessment\_admin] roles. The permissions for creating and editing questionnaire templates have been removed from the [sn\_vdr\_risk\_asmt.vendor\_risk\_manager].
#### Version 17.0.4 - August 2023
* New:
+ In version 17.x, Vendor Risk Management is renamed to Third-party Risk Management
+ Support for Third-party Risk Due Diligence (if applicable)
+ Added the ability to risk assess any record that extends core\_company table (if the user has access to view that record)
+ A new role has been added. The new [sn\_vdr\_risk\_asmt.vendor\_risk\_admin] role can create and edit questionnaire templates and contains all the permissions of the [vendor\_risk \_manager] and [assessment\_admin]
roles. The permissions for creating and editing questionnaire templates have been removed from the [sn\_vdr\_risk\_asmt.vendor\_risk\_manager].
* Fixed:
+ Updates to Choices in GRC Choice table getting overridden on upgrade
+ Incorrect dates auto-populating the Vendor Risk Assessment schedule fields
+ Incorrect calculation of category results with multiple selection questions
+ Incorrect generation of Vendor Risk Assessment when no tier-based submission rules are defined
+ Improved translations
* Changed: A new system property was added, sn\_svdp.allow\_assessor\_edit. The default setting for this property enables Third-party risk assessors [sn\_vdr\_risk asmt.vendor\_assessor] to answer questions or modify
responses in third-party questionnaires. If you do not wish to use this functionality, please turn this property off.
* Removed: "Email" field for respondents to tiering assessments -- this was never meant to be on the form
#### Version 16.0.3 - May 2023
Fixed: Issue where internal comments may get removed if a vendor contact changes their answer on multiple selection question types.
#### Version 16.0.1 - February 2023
Fixed: Added report view ACLs to increase security on VRM tables
#### Version 15.0.7 - August 2022
* New: Added support for Third Party Scores to roll up in risk rating calculation
* Fixed:
+ Inaccurate message sometimes seen on Vendor Risk Assessment page due to missing advanced risk plugin
+ Missing translations in Risk Assessment Designer
+ Improved translation support throughout application
+ Risk area field and mapping fields could not be changed for single domain third-party provider services after it has been created
+ Improved performance of saving Fourth-Party Questionnaires in Vendor Portal
+ When vendor risk assessment is deleted, its issues and tasks are now moved to closed cancelled state
+ Removed the incorrect role condition on Business Rule ""Copy vendor tiering to engagement"" as it was too restrictive
#### Version 14.1.3 - March 2022
* New: 4th-Party Management feature
* Fixed:
+ An issue where some names caused ESignatures to fail was fixed
+ Minor WCAG 2.1 fixes
#### Version 13.0.1 - September 2021
* Fixed:
+ Prevent inactive questionnaires from sending email notifications when adding to an assessment
+ Corrected issue where some questions in vendor portal show incorrectly as not answered
+ Fixed broken ATF step
+ Added Accessibility features
+ Improved support for different translations
+ Improved security of application packages and demo data
#### Version 12.0.2 - June 2021
* New:
+ VRM assessment engine changes:
- Updated multiple selection score calculation and option values
- Added support for a reference list in multiple selection data types
- Added display info for category and question
- Added support for dependent questions across categories
* Fixed:
+ Security and product issues
+ Issue generation was choosing the wrong scope
#### Version 11.0.2 - October 2020
* New:
+ VRM - Issue Creation Changes
+ VRM - Engagement Changes
+ VRM - External Monitoring Common Data Model
+ VRM - Issue Creation Changes
+ VRM - Issue Risk Factoring
+ VRM - Portal Navigation Guidance
* Fixed: Enable report acl
#### Version 10.1.3 - June 2020
* New:
+ New support for vendor engagements
+ New support for vendor hierarchies and roll up risk scoring
#### Version 10.0.2 - March 2020
* New:
+ Import an assessment questionnaire from an Excel spreadsheet
+ Export questions and answers to an Excel spreadsheet
+ Add e-signatures to assessments on the Vendor Portal
+ Add e-signatures to the assessment approval process
#### Version 9.0.1 - November 2019
This feature was updated for Madrid and is still compatible with New York.
#### Version 7.0.9 - March 2020
Fixed: Problem saving vendor responses to SIG 2018 questionnaires
#### Version 7.0.8 - December 2019
Fixed: Support additional information on vendor portal questionnaire. Madrid instances on Patch 9 or later are able to receive this bug fix.
| ---
title: 'GRC: Third-party Risk Management release notes'
description: 'Version history for the GRC: Third-party Risk Management application
on the ServiceNow Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Third-party Risk Management release notes
Version history for the GRC: Third-party Risk Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.3 - August 2025
* New: Third-party Risk Management has been updated to work with Smart Assessment Engine.
* Fixed:
+ An issue where the TPRM code would always create an assessable record for core\_company when creating the assessment instances has been addressed.
+ The incorrect logic for the computing rating in the case a user responded to all scoring questions as not applicable.
+ Unwanted updates caused by the business rule: Display applicable risk scoring rule.
+ An info message that was misleading when submitting a risk assessment to a third-party contact.
+ An issue with multiple vendor portal widgets bypassing security ACLs has been addressed.
#### Version 20.2.4 - August 2025
Fixed: Changes required to address several widgets on Vendor portal bypassing security ACL have been made.
#### Version 20.2.2 - July 2025
Fixed: Added/updated ACLs to prevent query range access to unauthenticated users.
#### Version 20.2.1 - June 2025
Fixed: Added/updated ACLs to prevent query range access to unauthenticated users.
#### Version 20.1.1 - May 2025
* Updates: Security updates have been made.
* Fixed:
+ Accessibility issues have been addressed.
+ i18n translation issues have been addressed.
+ Vendor risk admin does not see questionnaire designer UI action.
+ Import Questionnaire by Excel and get generated Questionnaire template should have Category name as case sensitive.
+ Conflicting column name 'industry' on core\_company when customer\_account is installed has been handled.
#### Version 20.0.1 - February 2025 (Yokohama)
* New: Ability to copy the responses from a previously answered questionnaire (within the same third-party) to a new questionnaire of the same questionnaire template.
* Fixed:
* + Incorrect translations for Simplified Chinese have been addressed.
+ Duplicate theme files getting created when Vendor Portal plugin repaired with customization in place have been addressed.
+ Issue generation failure for choice questions when dependent on multi-selection question has been addressed.
#### Version 19.1.4 - February 2025 (Xanadu)
Fixed: After TPRM workflows have been migrated to flow designer, there was an issue with these workflows not being compatible on the Washington platform version. This issue has been addressed.
#### Version 19.1.2 - November 2024
* New: The Digital resilience third-party registers application now integrates with TPRM.
* Changed:
+ Addressed accessibility gaps in TPRM workspace.
+ Migrated the legacy tiering questionnaire reminder and external questionnaire reminder workflows to flow designer.
* Fixed:
+ Corrected property access role requirement in the documentation.
+ The scoring\_rule and scoring\_rule\_ref fields were being updated by a BR every time an engagement record was viewed.
+ N/A should not be included automatically as a value when multi-select question responses are exported to excel.
+ Fixed authorization issue in GlideRecord/GlideAggregate query string which provided excess access to low privilege.
+ Fixed UX Screen Condition ACL to include script-level authorization.
+ Fixed misconfiguration of ACLs that have no roles, no conditions, no script and no security attributes.
+ Renamed the Privacy manager group to 'TPRM Privacy manager' to prevent conflict with the Privacy Management application group.
#### Version 19.0.1 - August 2024
* Fixed:
+ Radio button selections not visible in Dark mode when viewing responses to a questionnaire.
+ Controls were being prevented from becoming compliant after assessment instances got automatically cancelled when the assessment template changed.
+ The SIG lite questionnaires were not available for selection when creating a new issue generation rule.
+ The "Set default third-party tiering score" business rule was not performing as expected because its filter conditions was missing 'IRQ template' as a classification type.
+ Third-party risk assessment work queue should not include 'Recalled' state.
+ Cross Site Scripting (XSS) inside vendor portal excel import.
* New: Docs for visual data model of all tables that are core TPRM tables and how they are connected.
#### Version 18.1.3 - June 2024
* Fixed:
+ Classification for SIG Core did not appear in TPRA Questionnaires.
+ Fixed ACLs that did not require a role on tables:
- sn\_vdr\_risk\_asmt\_vdr\_tiering\_assessment
- sn\_vdr\_risk\_asmt\_ua\_activity
+ Domain separation to work as expected for scheduled jobs relating to event-driven management.
+ Domain separation to work as expected for scheduled jobs relating to repeating assessments.
* Deprecated legacy "Vendor Risk Dashboard".
+ Dashboard will remain for existing customers.
+ It will not be installed for new customers.
#### Version 18.0.2 - February 2024
* Changed:
+ Starting in version 17.0.2, a new system property was added, sn\_svdp.allow\_assessor\_edit. The default setting for this property enables Third-party Risk Assessors [sn\_vdr\_risk asmt.vendor\_assessor] to answer
questions or modify responses in third-party questionnaires. If you do not wish to use this functionality, please turn this property off.
+ Starting in version 17.0.4, a new role was added [sn\_vdr\_risk\_asmt.vendor\_risk\_admin]. The new [sn\_vdr\_risk\_asmt.vendor\_risk\_admin] role can create and edit questionnaire templates and contains all the
permissions of the [vendor\_risk \_manager] and [assessment\_admin] roles. The permissions for creating and editing questionnaire templates have been removed from the [sn\_vdr\_risk\_asmt.vendor\_risk\_manager].
+ Updated some usage of "vendor" to "third-party".
+ Updated OOB views in Vendor Management Workspace to match corresponding pages in Classic View.
* Fixed:
+ All Vendors list in Vendor Management workspace was not working if the Third-party Risk Management application was not installed.
+ Scoring rule was not visible when viewing records on tables extended from Company table.
+ Third-party Risk Assessments could move to state Generate Observations without all questionnaires being completed.
+ Work Queue page was disabled if Third-party Risk Due Diligence application was not installed.
#### Version 17.0.7 - January 2024
* Corrected Vendor Portal dependency version to version 17.0.5.
* Starting in version 17.0.4, a new role was added [sn\_vdr\_risk\_asmt.vendor\_risk\_admin]. The new [sn\_vdr\_risk\_asmt.vendor\_risk\_admin] role can create and edit questionnaire templates and contains all the permissions
of the [vendor\_risk \_manager] and [assessment\_admin] roles. The permissions for creating and editing questionnaire templates have been removed from the [sn\_vdr\_risk\_asmt.vendor\_risk\_manager].
#### Version 17.0.6 - November 2023
* Fixed:
+ Security update
+ Removed unneeded ACLs on sys\_choice table
+ View responses link showing up even if responses have not been returned by the third-party
+ Removed warnings in logs when scores are overridden on assessments
* Changed:
+ Starting in version 17.0.4, a new system property was added, sn\_svdp.allow\_assessor\_edit. The default setting for this property enables Third-party risk assessors [sn\_vdr\_risk asmt.vendor\_assessor] to answer
questions or modify responses in third-party questionnaires. If you do not wish to use this functionality, please turn this property off.
+ Starting in version 17.0.4, a new role was added [sn\_vdr\_risk\_asmt.vendor\_risk\_admin]. The new [sn\_vdr\_risk\_asmt.vendor\_risk\_admin] role can create and edit questionnaire templates and contains all the
permissions of the [vendor\_risk \_manager] and [assessment\_admin] roles. The permissions for creating and editing questionnaire templates have been removed from the [sn\_vdr\_risk\_asmt.vendor\_risk\_manager].
#### Version 17.0.4 - August 2023
* New:
+ In version 17.x, Vendor Risk Management is renamed to Third-party Risk Management
+ Support for Third-party Risk Due Diligence (if applicable)
+ Added the ability to risk assess any record that extends core\_company table (if the user has access to view that record)
+ A new role has been added. The new [sn\_vdr\_risk\_asmt.vendor\_risk\_admin] role can create and edit questionnaire templates and contains all the permissions of the [vendor\_risk \_manager] and [assessment\_admin]
roles. The permissions for creating and editing questionnaire templates have been removed from the [sn\_vdr\_risk\_asmt.vendor\_risk\_manager].
* Fixed:
+ Updates to Choices in GRC Choice table getting overridden on upgrade
+ Incorrect dates auto-populating the Vendor Risk Assessment schedule fields
+ Incorrect calculation of category results with multiple selection questions
+ Incorrect generation of Vendor Risk Assessment when no tier-based submission rules are defined
+ Improved translations
* Changed: A new system property was added, sn\_svdp.allow\_assessor\_edit. The default setting for this property enables Third-party risk assessors [sn\_vdr\_risk asmt.vendor\_assessor] to answer questions or modify
responses in third-party questionnaires. If you do not wish to use this functionality, please turn this property off.
* Removed: "Email" field for respondents to tiering assessments -- this was never meant to be on the form
#### Version 16.0.3 - May 2023
Fixed: Issue where internal comments may get removed if a vendor contact changes their answer on multiple selection question types.
#### Version 16.0.1 - February 2023
Fixed: Added report view ACLs to increase security on VRM tables
#### Version 15.0.7 - August 2022
* New: Added support for Third Party Scores to roll up in risk rating calculation
* Fixed:
+ Inaccurate message sometimes seen on Vendor Risk Assessment page due to missing advanced risk plugin
+ Missing translations in Risk Assessment Designer
+ Improved translation support throughout application
+ Risk area field and mapping fields could not be changed for single domain third-party provider services after it has been created
+ Improved performance of saving Fourth-Party Questionnaires in Vendor Portal
+ When vendor risk assessment is deleted, its issues and tasks are now moved to closed cancelled state
+ Removed the incorrect role condition on Business Rule ""Copy vendor tiering to engagement"" as it was too restrictive
#### Version 14.1.3 - March 2022
* New: 4th-Party Management feature
* Fixed:
+ An issue where some names caused ESignatures to fail was fixed
+ Minor WCAG 2.1 fixes
#### Version 13.0.1 - September 2021
* Fixed:
+ Prevent inactive questionnaires from sending email notifications when adding to an assessment
+ Corrected issue where some questions in vendor portal show incorrectly as not answered
+ Fixed broken ATF step
+ Added Accessibility features
+ Improved support for different translations
+ Improved security of application packages and demo data
#### Version 12.0.2 - June 2021
* New:
+ VRM assessment engine changes:
- Updated multiple selection score calculation and option values
- Added support for a reference list in multiple selection data types
- Added display info for category and question
- Added support for dependent questions across categories
* Fixed:
+ Security and product issues
+ Issue generation was choosing the wrong scope
#### Version 11.0.2 - October 2020
* New:
+ VRM - Issue Creation Changes
+ VRM - Engagement Changes
+ VRM - External Monitoring Common Data Model
+ VRM - Issue Creation Changes
+ VRM - Issue Risk Factoring
+ VRM - Portal Navigation Guidance
* Fixed: Enable report acl
#### Version 10.1.3 - June 2020
* New:
+ New support for vendor engagements
+ New support for vendor hierarchies and roll up risk scoring
#### Version 10.0.2 - March 2020
* New:
+ Import an assessment questionnaire from an Excel spreadsheet
+ Export questions and answers to an Excel spreadsheet
+ Add e-signatures to assessments on the Vendor Portal
+ Add e-signatures to the assessment approval process
#### Version 9.0.1 - November 2019
This feature was updated for Madrid and is still compatible with New York.
#### Version 7.0.9 - March 2020
Fixed: Problem saving vendor responses to SIG 2018 questionnaires
#### Version 7.0.8 - December 2019
Fixed: Support additional information on vendor portal questionnaire. Madrid instances on Patch 9 or later are able to receive this bug fix.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-virtual-agent.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-virtual-agent.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-virtual-agent.html | GRC: Virtual Agent release notes | Version history for the GRC: Virtual Agent on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-virtual-agent.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-virtual-agent.html"><body id="store-grc-rn-virtual-agent"><main role="main"><article role="article" class="dita" id="store-grc-rn-virtual-agent" aria-labelledby="title_store-grc-rn-virtual-agent">
<h1 class="title topictitle1" id="title_store-grc-rn-virtual-agent"><span class="ph">GRC</span>: <span class="ph">Virtual Agent</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Virtual Agent</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-grc-rn-virtual-agent__section_krr_nx4_kfb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-virtual-agent__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-grc-rn-virtual-agent__section_lrr_nx4_kfb"><h2 id="d567704e65" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 19.1.0 - November 2024</dt>
<dd class="dd" id="store-grc-rn-virtual-agent__latest-store-grc-rn-virtual-agent">Fixed: Report risk event now available only for IRM Enterprise users and no longer appears for IRM Professional users.</dd>
<dt class="dt dlterm">Version 16.0.1 - May 2023</dt>
<dd class="dd">Fixed: Reduced the size of the application jar file.</dd>
<dt class="dt dlterm">Version 12.0.0 - March 2021</dt>
<dd class="dd">Fixed: Fixed a bug in the Quebec release due to which the virtual agent topics were not visible for customers</dd>
<dt class="dt dlterm">Version 9.0.0 - November 2019</dt>
<dd class="dd" id="store-grc-rn-virtual-agent__LatestVirtualAgent">Initial version of <span class="ph">GRC</span>: <span class="ph">Virtual Agent</span>.</dd>
</dl>
</section>
</div>
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} | # GRC: Virtual Agent release notes
Version history for the GRC: Virtual Agent on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.0 - November 2024
Fixed: Report risk event now available only for IRM Enterprise users and no longer appears for IRM Professional users.
#### Version 16.0.1 - May 2023
Fixed: Reduced the size of the application jar file.
#### Version 12.0.0 - March 2021
Fixed: Fixed a bug in the Quebec release due to which the virtual agent topics were not visible for customers
#### Version 9.0.0 - November 2019
Initial version of GRC: Virtual Agent.
| ---
title: 'GRC: Virtual Agent release notes'
description: 'Version history for the GRC: Virtual Agent on the ServiceNow Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Virtual Agent release notes
Version history for the GRC: Virtual Agent on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.0 - November 2024
Fixed: Report risk event now available only for IRM Enterprise users and no longer appears for IRM Professional users.
#### Version 16.0.1 - May 2023
Fixed: Reduced the size of the application jar file.
#### Version 12.0.0 - March 2021
Fixed: Fixed a bug in the Quebec release due to which the virtual agent topics were not visible for customers
#### Version 9.0.0 - November 2019
Initial version of GRC: Virtual Agent.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-workbench.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-workbench.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-rn-workbench.html | GRC: Workbench release notes | Version history for the GRC: Workbench on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-workbench.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-rn-workbench.html"><body id="store-grc-rn-workbench"><main role="main"><article role="article" class="dita" id="store-grc-rn-workbench" aria-labelledby="title_store-grc-rn-workbench">
<h1 class="title topictitle1" id="title_store-grc-rn-workbench"><span class="ph">GRC: Workbench</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">GRC: Workbench</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-rn-workbench__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d51491e59" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 20.1.0 - May 2025</dt>
<dd class="dd" id="store-grc-rn-workbench__LatestWorkbench">Fixed: Resolved a security issue to improve overall application security.</dd>
<dt class="dt dlterm">Version 19.0.1 - August 2024</dt>
<dd class="dd">Fixed: UI flickering issues are resolved.</dd>
<dt class="dt dlterm">Version 18.1.0 - June 2024</dt>
<dd class="dd">New: The application is no longer dependent on other apps. It can be installed as a standalone application.</dd>
<dt class="dt dlterm">Version 16.0.0 - May 2023</dt>
<dd class="dd">Fixed: We migrated the parent POM of the scoped app packaging to prevent duplication of content in the built artifact.</dd>
<dt class="dt dlterm">Version 14.2.1 - May 2022</dt>
<dd class="dd">Changed: Updated JQuery verison</dd>
<dt class="dt dlterm">Version 11.0.0 - October 2020</dt>
<dd class="dd">This application is compatible with Orlando and Paris. See Supporting Links & Docs for release notes and product documentation.</dd>
<dt class="dt dlterm">Version 9.0.0 - November 2019</dt>
<dd class="dd">This feature was updated for New York.</dd>
</dl>
</section>
</div>
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} | # GRC: Workbench release notes
Version history for the GRC: Workbench on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.1.0 - May 2025
Fixed: Resolved a security issue to improve overall application security.
#### Version 19.0.1 - August 2024
Fixed: UI flickering issues are resolved.
#### Version 18.1.0 - June 2024
New: The application is no longer dependent on other apps. It can be installed as a standalone application.
#### Version 16.0.0 - May 2023
Fixed: We migrated the parent POM of the scoped app packaging to prevent duplication of content in the built artifact.
#### Version 14.2.1 - May 2022
Changed: Updated JQuery verison
#### Version 11.0.0 - October 2020
This application is compatible with Orlando and Paris. See Supporting Links & Docs for release notes and product documentation.
#### Version 9.0.0 - November 2019
This feature was updated for New York.
| ---
title: 'GRC: Workbench release notes'
description: 'Version history for the GRC: Workbench on the ServiceNow Store.'
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: Workbench release notes
Version history for the GRC: Workbench on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.1.0 - May 2025
Fixed: Resolved a security issue to improve overall application security.
#### Version 19.0.1 - August 2024
Fixed: UI flickering issues are resolved.
#### Version 18.1.0 - June 2024
New: The application is no longer dependent on other apps. It can be installed as a standalone application.
#### Version 16.0.0 - May 2023
Fixed: We migrated the parent POM of the scoped app packaging to prevent duplication of content in the built artifact.
#### Version 14.2.1 - May 2022
Changed: Updated JQuery verison
#### Version 11.0.0 - October 2020
This application is compatible with Orlando and Paris. See Supporting Links & Docs for release notes and product documentation.
#### Version 9.0.0 - November 2019
This feature was updated for New York.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-sox-jakarta.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-sox-jakarta.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-grc-sox-jakarta.html | GRC: SOX content pack release notes (Jakarta) | Version history for the Governance, Risk, and Compliance Sarbanes-Oxley (SOX) content pack on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-sox-jakarta.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-sox-jakarta.html"><body id="store-grc-sox-jakarta"><main role="main"><article role="article" class="dita" id="store-grc-sox-jakarta" aria-labelledby="title_store-grc-sox-jakarta">
<h1 class="title topictitle1" id="title_store-grc-sox-jakarta"><span class="ph">GRC</span>: SOX content pack release notes (<span class="ph">Jakarta</span>)</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Governance, Risk, and Compliance</span>
Sarbanes-Oxley (SOX) content pack on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-grc-sox-jakarta__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d84062e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.0.2 (<span class="ph">Jakarta</span>) - October 2018</dt>
<dd class="dd" id="store-grc-sox-jakarta__LatestSOXJakarta"><ul class="ul" id="store-grc-sox-jakarta__ul_ovp_w2q_kfb">
<li class="li">The Sarbanes-Oxley (SOX) Content Pack includes the following content elements: <ul class="ul" id="store-grc-sox-jakarta__ul_ukq_gfq_kfb">
<li class="li">Pre-defined profile type and profiles</li>
<li class="li">SOX policies</li>
<li class="li">Policy statements and controls</li>
<li class="li">SOX control attestation template</li>
<li class="li">Risk statements and risks</li>
<li class="li">Indicator templates and indicators</li>
<li class="li">SOX audit engagement</li>
<li class="li">Audit tasks</li>
<li class="li">Test templates and test plans</li>
<li class="li">Reports and dashboards</li>
</ul></li>
<li class="li">The following relationships are also established: <ul class="ul" id="store-grc-sox-jakarta__ul_prc_nfq_kfb">
<li class="li">Policy statements to policies</li>
<li class="li">Controls to policies (through policy statements)</li>
<li class="li">Indicators to controls</li>
<li class="li">Risks to risk statements</li>
<li class="li">Risks to profiles</li>
<li class="li">Risks to controls (mitigating controls)</li>
<li class="li">Test plans to controls for control testing</li>
</ul></li>
<li class="li">Other GRC roles: <ul class="ul" id="store-grc-sox-jakarta__ul_g2k_sfq_kfb">
<li class="li">Compliance Reader (sn_compliance_reader) can read <span class="ph uicontrol">SOX Compliance Dashboard</span> and <span class="ph uicontrol">SOX Processes</span></li>
<li class="li">Compliance Manager (sn_compliance_manager) can read <span class="ph uicontrol">SOX Compliance Dashboard</span>, <span class="ph uicontrol">SOX Risk Dashboard</span>, and edit <span class="ph uicontrol">SOX Processes</span></li>
<li class="li">Compliance Admin (sn_compliance_admin) can read <span class="ph uicontrol">SOX Risk Dashboard</span> and edit <span class="ph uicontrol">SOX Compliance Dashboard</span> and <span class="ph uicontrol">SOX Processes</span></li>
<li class="li">Risk Reader (sn_risk_reader) can read <span class="ph uicontrol">SOX Risk Dashboard</span> and <span class="ph uicontrol">SOX Processes</span></li>
<li class="li">Risk Manager (sn_risk_manager) can read <span class="ph uicontrol">SOX Compliance Dashboard</span>, <span class="ph uicontrol">SOX Risk Dashboard</span>, and edit <span class="ph uicontrol">SOX Processes</span></li>
<li class="li">Risk Admin (sn_risk_admin) can read <span class="ph uicontrol">SOX Compliance Dashboard</span> and edit <span class="ph uicontrol">SOX Risk Dashboard</span> and <span class="ph uicontrol">SOX Processes</span></li>
<li class="li">Audit User (sn_audit_user) can read <span class="ph uicontrol">SOX Compliance Dashboard</span>, <span class="ph uicontrol">SOX Risk Dashboard</span>, and <span class="ph uicontrol">SOX Processes</span></li>
<li class="li">Audit Admin (sn_audit_admin) can read <span class="ph uicontrol">SOX Compliance Dashboard</span>, <span class="ph uicontrol">SOX Risk Dashboard</span>, and edit <span class="ph uicontrol">SOX Audit Dashboard</span> and <span class="ph uicontrol">SOX
Processes</span></li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-sox-jakarta.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-grc-sox-jakarta.html\"><body id=\"store-grc-sox-jakarta\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-grc-sox-jakarta\" aria-labelledby=\"title_store-grc-sox-jakarta\">\n <h1 class=\"title topictitle1\" id=\"title_store-grc-sox-jakarta\"><span class=\"ph\">GRC</span>: SOX content pack release notes (<span class=\"ph\">Jakarta</span>)</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Governance, Risk, and Compliance</span>\n Sarbanes-Oxley (SOX) content pack on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-grc-sox-jakarta__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d84062e62\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 4.0.2 (<span class=\"ph\">Jakarta</span>) - October 2018</dt>\n <dd class=\"dd\" id=\"store-grc-sox-jakarta__LatestSOXJakarta\"><ul class=\"ul\" id=\"store-grc-sox-jakarta__ul_ovp_w2q_kfb\">\n <li class=\"li\">The Sarbanes-Oxley (SOX) Content Pack includes the following content elements: <ul class=\"ul\" id=\"store-grc-sox-jakarta__ul_ukq_gfq_kfb\">\n <li class=\"li\">Pre-defined profile type and profiles</li>\n <li class=\"li\">SOX policies</li>\n <li class=\"li\">Policy statements and controls</li>\n <li class=\"li\">SOX control attestation template</li>\n <li class=\"li\">Risk statements and risks</li>\n <li class=\"li\">Indicator templates and indicators</li>\n <li class=\"li\">SOX audit engagement</li>\n <li class=\"li\">Audit tasks</li>\n <li class=\"li\">Test templates and test plans</li>\n <li class=\"li\">Reports and dashboards</li>\n </ul></li>\n <li class=\"li\">The following relationships are also established: <ul class=\"ul\" id=\"store-grc-sox-jakarta__ul_prc_nfq_kfb\">\n <li class=\"li\">Policy statements to policies</li>\n <li class=\"li\">Controls to policies (through policy statements)</li>\n <li class=\"li\">Indicators to controls</li>\n <li class=\"li\">Risks to risk statements</li>\n <li class=\"li\">Risks to profiles</li>\n <li class=\"li\">Risks to controls (mitigating controls)</li>\n <li class=\"li\">Test plans to controls for control testing</li>\n </ul></li>\n <li class=\"li\">Other GRC roles: <ul class=\"ul\" id=\"store-grc-sox-jakarta__ul_g2k_sfq_kfb\">\n <li class=\"li\">Compliance Reader (sn_compliance_reader) can read <span class=\"ph uicontrol\">SOX Compliance Dashboard</span> and <span class=\"ph uicontrol\">SOX Processes</span></li>\n <li class=\"li\">Compliance Manager (sn_compliance_manager) can read <span class=\"ph uicontrol\">SOX Compliance Dashboard</span>, <span class=\"ph uicontrol\">SOX Risk Dashboard</span>, and edit <span class=\"ph uicontrol\">SOX Processes</span></li>\n <li class=\"li\">Compliance Admin (sn_compliance_admin) can read <span class=\"ph uicontrol\">SOX Risk Dashboard</span> and edit <span class=\"ph uicontrol\">SOX Compliance Dashboard</span> and <span class=\"ph uicontrol\">SOX Processes</span></li>\n <li class=\"li\">Risk Reader (sn_risk_reader) can read <span class=\"ph uicontrol\">SOX Risk Dashboard</span> and <span class=\"ph uicontrol\">SOX Processes</span></li>\n <li class=\"li\">Risk Manager (sn_risk_manager) can read <span class=\"ph uicontrol\">SOX Compliance Dashboard</span>, <span class=\"ph uicontrol\">SOX Risk Dashboard</span>, and edit <span class=\"ph uicontrol\">SOX Processes</span></li>\n <li class=\"li\">Risk Admin (sn_risk_admin) can read <span class=\"ph uicontrol\">SOX Compliance Dashboard</span> and edit <span class=\"ph uicontrol\">SOX Risk Dashboard</span> and <span class=\"ph uicontrol\">SOX Processes</span></li>\n <li class=\"li\">Audit User (sn_audit_user) can read <span class=\"ph uicontrol\">SOX Compliance Dashboard</span>, <span class=\"ph uicontrol\">SOX Risk Dashboard</span>, and <span class=\"ph uicontrol\">SOX Processes</span></li>\n <li class=\"li\">Audit Admin (sn_audit_admin) can read <span class=\"ph uicontrol\">SOX Compliance Dashboard</span>, <span class=\"ph uicontrol\">SOX Risk Dashboard</span>, and edit <span class=\"ph uicontrol\">SOX Audit Dashboard</span> and <span class=\"ph uicontrol\">SOX\n Processes</span></li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # GRC: SOX content pack release notes (Jakarta)
Version history for the Governance, Risk, and Compliance
Sarbanes-Oxley (SOX) content pack on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.2 (Jakarta) - October 2018
* The Sarbanes-Oxley (SOX) Content Pack includes the following content elements:
+ Pre-defined profile type and profiles
+ SOX policies
+ Policy statements and controls
+ SOX control attestation template
+ Risk statements and risks
+ Indicator templates and indicators
+ SOX audit engagement
+ Audit tasks
+ Test templates and test plans
+ Reports and dashboards
* The following relationships are also established:
+ Policy statements to policies
+ Controls to policies (through policy statements)
+ Indicators to controls
+ Risks to risk statements
+ Risks to profiles
+ Risks to controls (mitigating controls)
+ Test plans to controls for control testing
* Other GRC roles:
+ Compliance Reader (sn\_compliance\_reader) can read SOX Compliance Dashboard and SOX Processes
+ Compliance Manager (sn\_compliance\_manager) can read SOX Compliance Dashboard, SOX Risk Dashboard, and edit SOX Processes
+ Compliance Admin (sn\_compliance\_admin) can read SOX Risk Dashboard and edit SOX Compliance Dashboard and SOX Processes
+ Risk Reader (sn\_risk\_reader) can read SOX Risk Dashboard and SOX Processes
+ Risk Manager (sn\_risk\_manager) can read SOX Compliance Dashboard, SOX Risk Dashboard, and edit SOX Processes
+ Risk Admin (sn\_risk\_admin) can read SOX Compliance Dashboard and edit SOX Risk Dashboard and SOX Processes
+ Audit User (sn\_audit\_user) can read SOX Compliance Dashboard, SOX Risk Dashboard, and SOX Processes
+ Audit Admin (sn\_audit\_admin) can read SOX Compliance Dashboard, SOX Risk Dashboard, and edit SOX Audit Dashboard and SOX
Processes
| ---
title: 'GRC: SOX content pack release notes (Jakarta)'
description: Version history for the Governance, Risk, and Compliance Sarbanes-Oxley
(SOX) content pack on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Governance, Risk, and Compliance release notes
---
# GRC: SOX content pack release notes (Jakarta)
Version history for the Governance, Risk, and Compliance
Sarbanes-Oxley (SOX) content pack on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.2 (Jakarta) - October 2018
* The Sarbanes-Oxley (SOX) Content Pack includes the following content elements:
+ Pre-defined profile type and profiles
+ SOX policies
+ Policy statements and controls
+ SOX control attestation template
+ Risk statements and risks
+ Indicator templates and indicators
+ SOX audit engagement
+ Audit tasks
+ Test templates and test plans
+ Reports and dashboards
* The following relationships are also established:
+ Policy statements to policies
+ Controls to policies (through policy statements)
+ Indicators to controls
+ Risks to risk statements
+ Risks to profiles
+ Risks to controls (mitigating controls)
+ Test plans to controls for control testing
* Other GRC roles:
+ Compliance Reader (sn\_compliance\_reader) can read SOX Compliance Dashboard and SOX Processes
+ Compliance Manager (sn\_compliance\_manager) can read SOX Compliance Dashboard, SOX Risk Dashboard, and edit SOX Processes
+ Compliance Admin (sn\_compliance\_admin) can read SOX Risk Dashboard and edit SOX Compliance Dashboard and SOX Processes
+ Risk Reader (sn\_risk\_reader) can read SOX Risk Dashboard and SOX Processes
+ Risk Manager (sn\_risk\_manager) can read SOX Compliance Dashboard, SOX Risk Dashboard, and edit SOX Processes
+ Risk Admin (sn\_risk\_admin) can read SOX Compliance Dashboard and edit SOX Risk Dashboard and SOX Processes
+ Audit User (sn\_audit\_user) can read SOX Compliance Dashboard, SOX Risk Dashboard, and SOX Processes
+ Audit Admin (sn\_audit\_admin) can read SOX Compliance Dashboard, SOX Risk Dashboard, and edit SOX Audit Dashboard and SOX
Processes
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-rn-grc.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-rn-grc.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/governance-risk-compliance/store-rn-grc.html | ServiceNow Store - Governance, Risk, and Compliance release notes | The ServiceNow Store contains GRC content packs. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-rn-grc.html" id="bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-rn-grc.html"><body id="store-rn-grc"><main role="main"><article role="article" class="dita" id="store-rn-grc" aria-labelledby="title_store-rn-grc">
<h1 class="title topictitle1" id="title_store-rn-grc"><span class="ph">ServiceNow Store</span> - <span class="ph">Governance, Risk, and Compliance</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">GRC</span> content packs.</p>
<section class="section">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
<section class="section" id="store-rn-grc__section_g4w_rcj_z3b"><h2 id="d408256e60" class="title sectiontitle">Read <span class="ph">GRC</span> documentation in one
place</h2>
<p class="p">The <span class="ph">ServiceNow Store</span> documentation for <span class="ph">GRC</span> is now in the release family sections
of the <span class="ph">ServiceNow</span> Product Documentation
site. To read about <span class="ph">GRC</span> features from the
<span class="ph">ServiceNow Store</span> and the family releases,
navigate to the <a class="xref" href="https://docs.servicenow.com/">Product Documentation site homepage</a> and select your release family.</p>
</section>
<section class="section" id="store-rn-grc__id_ul2_wky_vfc">
<div class="p">
<div class="note warning note_warning"><span class="note__title">Warning:</span> When you upgrade a GRC application, make sure to upgrade the application workspace and any other installed GRC applications to the equivalent release version. For example, Audit Management
version 14.x is certified to work with Audit Management workspace version 14.x, in addition to other version 14.x GRC applications.</div>
</div>
</section>
</div>
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ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-audit-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-audit-mgmt.html">GRC: Audit Management release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Audit Management</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-audit-mgmt-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-audit-mgmt-workspace.html">GRC: Audit Management Workspace release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Audit Management</span> Workspace application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-bcm-components.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-bcm-components.html">GRC: Business Continuity Management - Components release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Business Continuity Management</span> - Components on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-bcm-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-bcm-core.html">GRC: Business Continuity Management - Core release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Business Continuity Management</span> - Core on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-bcm-user-lite.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-bcm-user-lite.html">GRC: Business Continuity Management User - Lite release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span> Business Continuity Management User - Lite application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-business-continuity-planning.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-business-continuity-planning.html">GRC: Business Continuity Planning release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Business Continuity Planning on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-business-impact-analysis.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-business-impact-analysis.html">GRC: Business Impact Analysis release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Business Impact Analysis on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-business-user.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-business-user.html">GRC: Business User - Lite release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Business User - Lite application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-common-dashboard-elements.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-common-dashboard-elements.html">GRC: Common Dashboard Elements release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Common Dashboard Elements application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-compliance-assessment.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-compliance-assessment.html">GRC: Compliance Assessment release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Compliance Assessment application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-compliance-case-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-compliance-case-mgmt.html">GRC: Compliance Case Management release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span> Compliance Case Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-compliance-case-mgmt-advanced.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-compliance-case-mgmt-advanced.html">GRC: Compliance Case Management Advanced release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span> Compliance Case Management Advanced application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-compliance-case-mgmt-full-access.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-compliance-case-mgmt-full-access.html">GRC: Compliance Case Management Full Access release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span> Compliance Case Management Full Access application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-compl-mgmt-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-compl-mgmt-workspace.html">GRC: Compliance Management Workspace release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Compliance Management Workspace application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-compliance-ucf.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-compliance-ucf.html">GRC: Compliance UCF release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Compliance UCF</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-composite-entity.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-composite-entity.html">GRC: Composite Entity release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Composite Entity application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-continuous-authorization-monitor.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-continuous-authorization-monitor.html">GRC: Continuous Authorization and Monitoring release notes</a><p class="shortdesc">Version history for the GRC: Continuous Authorization and Monitoring on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-continuous-authorization-monitor-ws.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-continuous-authorization-monitor-ws.html">GRC: Continuous Authorization and Monitoring Workspace release notes</a><p class="shortdesc">Version history for the GRC: Continuous Authorization and Monitoring Workspace application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-crisis-management.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-crisis-management.html">GRC: Crisis Management release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Crisis Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-crisis-mgmt-everbridge.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-crisis-mgmt-everbridge.html">GRC: Crisis Management integration with Everbridge Notifications release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Crisis Management integration with Everbridge Notifications application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-crisis-map.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-crisis-map.html">GRC: Crisis map release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Crisis map</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-cyber-risk-institute.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-cyber-risk-institute.html">GRC: Cyber Risk Institute release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Cyber Risk Institute application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-cyber-controls-accelerator.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-cyber-controls-accelerator.html">GRC: Cybersecurity Controls Accelerator release notes</a><p class="shortdesc">Version history for the Cybersecurity Controls Accelerator on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-devops-accelerator.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-devops-accelerator.html">GRC: DevOps Accelerator release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: DevOps Accelerator on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-entity-based-access.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-entity-based-access.html">GRC: Entity Based Access release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC: Entity Based Access</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-financial-services-controls-accelerator.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-financial-services-controls-accelerator.html">GRC: Financial Services Controls Accelerator release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Financial Services Controls Accelerator application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-gdpr-dpia.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-gdpr-dpia.html">GRC: GDPR DPIA Use Case Accelerator release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: GDPR DPIA Use Case Accelerator on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-thomson-reuters-regulatory-intel.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-thomson-reuters-regulatory-intel.html">GRC integration with Thomson Reuters Regulatory Intelligence release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC integration with Thomson Reuters Regulatory Intelligence</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-mgmt-reporting.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-mgmt-reporting.html">GRC: Management Reporting release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Management Reporting application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-metrics.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-metrics.html">GRC: Metrics release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Metrics application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-mobile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-mobile.html">GRC Mobile application release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC Mobile application</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-nist-csf.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-nist-csf.html">GRC: NIST CSF Use Case Accelerator release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">NIST CSF Use Case Accelerator</span> Use Case Accelerator on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-nist-rmf.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-nist-rmf.html">GRC: NIST RMF Use Case Accelerator release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">NIST RMF</span> Use Case Accelerator on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-operational-resilience.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-operational-resilience.html">GRC: Operational Resilience release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC: Operational Resilience</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-personal-data-rights.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-personal-data-rights.html">GRC: Personal Data Rights release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Personal Data Rights application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-integrator.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-integrator.html">GRC: Policy and Compliance integrator release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Policy and Compliance integrator application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-mgmt.html">GRC: Policy and Compliance Management release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Policy and Compliance Management</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-predictive-intelligence.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-predictive-intelligence.html">GRC: Predictive Intelligence release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Predictive Intelligence</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt.html">GRC: Privacy Case Management release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Privacy Case Management</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt-int-radarfirst.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt-int-radarfirst.html">GRC: Privacy Case Management integration with RadarFirst release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Privacy Case Management</span> integration with <span class="ph">RadarFirst</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-privacy-lite-user.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-lite-user.html">GRC: Privacy Lite User release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: Privacy Lite User application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-privacy-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-mgmt.html">GRC: Privacy Management release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Privacy Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-change-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-change-mgmt.html">GRC: Regulatory Change Management release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC: Regulatory Change Management</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-rss-feed-integration.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-rss-feed-integration.html">GRC: Regulatory Change Management integration with RSS Feeds release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC: Regulatory Change Management integration with RSS Feeds </span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt.html">GRC: Risk Management release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span>: <span class="ph">Risk Management</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt-workspace.html">GRC: Risk Management Workspace release notes</a><p class="shortdesc">Version history for the <span class="ph">Risk Management</span> Workspace application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-risklens.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-risklens.html">GRC: RiskLens Integration release notes</a><p 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class="ph">Virtual Agent</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-workbench.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-workbench.html">GRC: Workbench release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC: Workbench</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-impact-value-mgmt-irm.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-impact-value-mgmt-irm.html">Impact Value Management - IRM release notes</a><p class="shortdesc">Version history for the 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Assist</span> for IRM application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-parallel-review-feedback.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-parallel-review-feedback.html">Parallel Review and Feedback release notes</a><p class="shortdesc">Version history for the <span class="ph">GRC</span> Parallel Review and Feedback application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-pa-audit-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-pa-audit-mgmt.html">Performance Analytics - GRC: Audit Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Performance Analytics</span> - <span class="ph">GRC</span>: <span class="ph">Audit Management</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-pa-policy-compliance.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-pa-policy-compliance.html">Performance Analytics - GRC: Policy and Compliance release notes</a><p class="shortdesc">Version history for the <span class="ph">Performance Analytics</span> - <span class="ph">GRC</span>: Policy and Compliance on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-pa-policy-compliance-management.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-pa-policy-compliance-management.html">Performance Analytics - GRC: Policy and Compliance Management release notes</a><p class="shortdesc">Version history for the Performance Analytics - GRC: Policy and Compliance Management on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-pa-risk-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-pa-risk-mgmt.html">Performance Analytics - GRC: Risk Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Performance Analytics</span> - <span class="ph">GRC</span>: <span class="ph">Risk Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-post-assessment-actions-smart-assessments.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-post-assessment-actions-smart-assessments.html">Post Assessment Actions for Smart Assessments release notes</a><p class="shortdesc">Version history for the Post Assessment Actions for Smart Assessments application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-privacy-employee-user.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-employee-user.html">Privacy Employee User release notes</a><p class="shortdesc">Version history for the Privacy Employee User application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-agency-library.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-agency-library.html">Regulatory Agency Library release notes</a><p class="shortdesc">Version history for the Regulatory Agency Library application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-sn-document-designer-word.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-sn-document-designer-word.html">ServiceNow Document Designer with Word release notes</a><p class="shortdesc">Version history for the <span class="ph">ServiceNow</span> Document Designer with Word application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-collaboration.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-collaboration.html">Smart Assessment Collaboration release notes</a><p class="shortdesc">Version history for the Smart Assessment Collaboration application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-core.html">Smart Assessment Core release notes</a><p class="shortdesc">Version history for the Smart Assessment Core application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-migration-tools.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-migration-tools.html">Smart Assessment Migration tools release notes</a><p class="shortdesc">Version history for the Smart Assessment Migration tools application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt-ecovadis.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt-ecovadis.html">Vendor Risk Management integration with EcoVadis release notes</a><p class="shortdesc">Version history for the Vendor Risk Management integration with EcoVadis application on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-rn-grc.html\" id=\"bundle:store-release-notes/enus/release-notes/store/governance-risk-compliance/store-rn-grc.html\"><body id=\"store-rn-grc\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-grc\" aria-labelledby=\"title_store-rn-grc\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-grc\"><span class=\"ph\">ServiceNow Store</span> - <span class=\"ph\">Governance, Risk, and Compliance</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains <span class=\"ph\">GRC</span> content packs.</p>\n <section class=\"section\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n <section class=\"section\" id=\"store-rn-grc__section_g4w_rcj_z3b\"><h2 id=\"d408256e60\" class=\"title sectiontitle\">Read <span class=\"ph\">GRC</span> documentation in one\n place</h2>\n \n <p class=\"p\">The <span class=\"ph\">ServiceNow Store</span> documentation for <span class=\"ph\">GRC</span> is now in the release family sections\n of the <span class=\"ph\">ServiceNow</span> Product Documentation\n site. To read about <span class=\"ph\">GRC</span> features from the\n <span class=\"ph\">ServiceNow Store</span> and the family releases,\n navigate to the <a class=\"xref\" href=\"https://docs.servicenow.com/\">Product Documentation site homepage</a> and select your release family.</p>\n </section>\n <section class=\"section\" id=\"store-rn-grc__id_ul2_wky_vfc\">\n <div class=\"p\">\n <div class=\"note warning note_warning\"><span class=\"note__title\">Warning:</span> When you upgrade a GRC application, make sure to upgrade the application workspace and any other installed GRC applications to the equivalent release version. For example, Audit Management\n version 14.x is certified to work with Audit Management workspace version 14.x, in addition to other version 14.x GRC applications.</div>\n </div>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-ai-case-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-ai-case-mgmt.html\">AI Case Management release notes</a><p class=\"shortdesc\">Version history for the AI Case Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-ai-risk-compliance-content.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-ai-risk-compliance-content.html\">AI Risk and Compliance Content release notes</a><p class=\"shortdesc\">Version history for the AI Risk and Compliance Content application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-ai-risk-compliance-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-ai-risk-compliance-mgmt.html\">AI Risk and Compliance Management release notes</a><p class=\"shortdesc\">Version history for the AI Risk and Compliance Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-advanced-response-auto-smart-assessments.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-advanced-response-auto-smart-assessments.html\">Advanced Response Automation for Smart assessments release notes</a><p class=\"shortdesc\">Version history for the Advanced Response Automation for Smart assessments application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-basic-scoring-smart-assessments.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-basic-scoring-smart-assessments.html\">Basic Scoring for Smart Assessments release notes</a><p class=\"shortdesc\">Version history for the Basic Scoring for Smart Assessments application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-claims-for-reporting.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-claims-for-reporting.html\">Claims for reporting release notes</a><p class=\"shortdesc\">Version history for the Claims for reporting application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-digital-operational-resilience-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-digital-operational-resilience-mgmt.html\">Digital Operational Resilience Management release notes</a><p class=\"shortdesc\">Version history for the Digital Operational Resilience Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-digital-resilience-incident-reporting.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-digital-resilience-incident-reporting.html\">Digital Resilience Incident Reporting release notes</a><p class=\"shortdesc\">Version history for the Digital Resilience Incident Reporting application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-digital-resilience-third-party-info-register.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-digital-resilience-third-party-info-register.html\">Digital Resilience Third-party Information Register release notes</a><p class=\"shortdesc\">Version history for the Digital Resilience Third-party Information Register application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-env-social-corporate-governance.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-env-social-corporate-governance.html\">Environmental, Social, Governance Management release notes</a><p class=\"shortdesc\">Version history for the Environmental, Social, Governance Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-forecast-planning-analysis.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-forecast-planning-analysis.html\">Forecast planning analysis release notes</a><p class=\"shortdesc\">Version history for the Forecast planning analysis application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-advanced-audit.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-advanced-audit.html\">GRC: Advanced Audit release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Advanced Audit</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-advanced-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-advanced-core.html\">GRC: Advanced Core release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC: Advanced Core</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-advanced-dashboards.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-advanced-dashboards.html\">GRC: Advanced Dashboards release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Advanced Dashboards on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-advanced-risk.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-advanced-risk.html\">GRC: Advanced Risk release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Advanced Risk</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-approver-configurator.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-approver-configurator.html\">GRC: Approver Configurator release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC: Approver Configurator</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-assignment-approval-configurations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-assignment-approval-configurations.html\">GRC: Assignment and Approval Configurations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Assignment and Approval Configurations applications on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-audit-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-audit-mgmt.html\">GRC: Audit Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Audit Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-audit-mgmt-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-audit-mgmt-workspace.html\">GRC: Audit Management Workspace release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Audit Management</span> Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-bcm-components.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-bcm-components.html\">GRC: Business Continuity Management - Components release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Business Continuity Management</span> - Components on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-bcm-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-bcm-core.html\">GRC: Business Continuity Management - Core release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Business Continuity Management</span> - Core on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-bcm-user-lite.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-bcm-user-lite.html\">GRC: Business Continuity Management User - Lite release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span> Business Continuity Management User - Lite application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-business-continuity-planning.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-business-continuity-planning.html\">GRC: Business Continuity Planning release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Business Continuity Planning on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-business-impact-analysis.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-business-impact-analysis.html\">GRC: Business Impact Analysis release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Business Impact Analysis on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-business-user.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-business-user.html\">GRC: Business User - Lite release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Business User - Lite application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-common-dashboard-elements.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-common-dashboard-elements.html\">GRC: Common Dashboard Elements release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Common Dashboard Elements application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-compliance-assessment.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-compliance-assessment.html\">GRC: Compliance Assessment release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Compliance Assessment application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-compliance-case-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-compliance-case-mgmt.html\">GRC: Compliance Case Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span> Compliance Case Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-compliance-case-mgmt-advanced.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-compliance-case-mgmt-advanced.html\">GRC: Compliance Case Management Advanced release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span> Compliance Case Management Advanced application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-compliance-case-mgmt-full-access.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-compliance-case-mgmt-full-access.html\">GRC: Compliance Case Management Full Access release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span> Compliance Case Management Full Access application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-compl-mgmt-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-compl-mgmt-workspace.html\">GRC: Compliance Management Workspace release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Compliance Management Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-compliance-ucf.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-compliance-ucf.html\">GRC: Compliance UCF release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Compliance UCF</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-composite-entity.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-composite-entity.html\">GRC: Composite Entity release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Composite Entity application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-continuous-authorization-monitor.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-continuous-authorization-monitor.html\">GRC: Continuous Authorization and Monitoring release notes</a><p class=\"shortdesc\">Version history for the GRC: Continuous Authorization and Monitoring on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-continuous-authorization-monitor-ws.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-continuous-authorization-monitor-ws.html\">GRC: Continuous Authorization and Monitoring Workspace release notes</a><p class=\"shortdesc\">Version history for the GRC: Continuous Authorization and Monitoring Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-crisis-management.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-crisis-management.html\">GRC: Crisis Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Crisis Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-crisis-mgmt-everbridge.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-crisis-mgmt-everbridge.html\">GRC: Crisis Management integration with Everbridge Notifications release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Crisis Management integration with Everbridge Notifications application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-crisis-map.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-crisis-map.html\">GRC: Crisis map release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Crisis map</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-cyber-risk-institute.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-cyber-risk-institute.html\">GRC: Cyber Risk Institute release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Cyber Risk Institute application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-cyber-controls-accelerator.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-cyber-controls-accelerator.html\">GRC: Cybersecurity Controls Accelerator release notes</a><p class=\"shortdesc\">Version history for the Cybersecurity Controls Accelerator on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-devops-accelerator.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-devops-accelerator.html\">GRC: DevOps Accelerator release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: DevOps Accelerator on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-entity-based-access.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-entity-based-access.html\">GRC: Entity Based Access release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC: Entity Based Access</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-financial-services-controls-accelerator.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-financial-services-controls-accelerator.html\">GRC: Financial Services Controls Accelerator release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Financial Services Controls Accelerator application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-gdpr-dpia.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-gdpr-dpia.html\">GRC: GDPR DPIA Use Case Accelerator release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: GDPR DPIA Use Case Accelerator on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-thomson-reuters-regulatory-intel.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-thomson-reuters-regulatory-intel.html\">GRC integration with Thomson Reuters Regulatory Intelligence release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC integration with Thomson Reuters Regulatory Intelligence</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-mgmt-reporting.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-mgmt-reporting.html\">GRC: Management Reporting release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Management Reporting application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-metrics.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-metrics.html\">GRC: Metrics release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Metrics application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-mobile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-mobile.html\">GRC Mobile application release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC Mobile application</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-nist-csf.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-nist-csf.html\">GRC: NIST CSF Use Case Accelerator release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">NIST CSF Use Case Accelerator</span> Use Case Accelerator on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-nist-rmf.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-nist-rmf.html\">GRC: NIST RMF Use Case Accelerator release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">NIST RMF</span> Use Case Accelerator on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-operational-resilience.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-operational-resilience.html\">GRC: Operational Resilience release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC: Operational Resilience</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-personal-data-rights.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-personal-data-rights.html\">GRC: Personal Data Rights release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Personal Data Rights application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-integrator.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-integrator.html\">GRC: Policy and Compliance integrator release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Policy and Compliance integrator application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-policy-compliance-mgmt.html\">GRC: Policy and Compliance Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Policy and Compliance Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-predictive-intelligence.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-predictive-intelligence.html\">GRC: Predictive Intelligence release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Predictive Intelligence</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt.html\">GRC: Privacy Case Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Privacy Case Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt-int-radarfirst.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-case-mgmt-int-radarfirst.html\">GRC: Privacy Case Management integration with RadarFirst release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Privacy Case Management</span> integration with <span class=\"ph\">RadarFirst</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-privacy-lite-user.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-lite-user.html\">GRC: Privacy Lite User release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: Privacy Lite User application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-privacy-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-mgmt.html\">GRC: Privacy Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Privacy Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-change-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-change-mgmt.html\">GRC: Regulatory Change Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC: Regulatory Change Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-rss-feed-integration.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-rss-feed-integration.html\">GRC: Regulatory Change Management integration with RSS Feeds release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC: Regulatory Change Management integration with RSS Feeds </span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt.html\">GRC: Risk Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Risk Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-risk-mgmt-workspace.html\">GRC: Risk Management Workspace release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Risk Management</span> Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-risklens.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-risklens.html\">GRC: RiskLens Integration release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">RiskLens Integration</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire.html\">GRC: SIG Questionairre release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">SIG Questionnaire Integration</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire-integration.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-sig-questionnaire-integration.html\">GRC: SIG Questionnaire Integration release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">SIG Questionnaire Integration</span> Integration on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-sox-content-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-sox-content-pack.html\">GRC: SOX content pack release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span> Sarbanes-Oxley (SOX) content pack on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-sox-jakarta.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-sox-jakarta.html\">GRC: SOX content pack release notes (Jakarta)</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Governance, Risk, and Compliance</span> Sarbanes-Oxley (SOX) content pack on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-sox-kingston.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-sox-kingston.html\">GRC: SOX content pack release notes (Kingston, London)</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Governance, Risk, and Compliance</span> Sarbanes-Oxley (SOX) content pack on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-technology-controls-monitoring-accelerator.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-technology-controls-monitoring-accelerator.html\">GRC: Technology Controls Monitoring Accelerator release notes</a><p class=\"shortdesc\">Version history for the GRC: Technology Controls Monitoring Accelerator on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-third-party-risk-due-diligence.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-third-party-risk-due-diligence.html\">GRC: Third-party Risk Due Diligence release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span> Third-party Risk Due Diligence application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt.html\">GRC: Third-party Risk Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Third-party Risk Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt-workspace.html\">GRC: Vendor Risk Management Workspace release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Vendor Risk Management</span> Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-virtual-agent.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-virtual-agent.html\">GRC: Virtual Agent release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span>: <span class=\"ph\">Virtual Agent</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-workbench.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-workbench.html\">GRC: Workbench release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC: Workbench</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-impact-value-mgmt-irm.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-impact-value-mgmt-irm.html\">Impact Value Management - IRM release notes</a><p class=\"shortdesc\">Version history for the Impact Value Management - IRM on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-matrix-report.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-matrix-report.html\">Matrix report release notes</a><p class=\"shortdesc\">Version history for the Matrix report application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-now-assist-irm.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-now-assist-irm.html\">Now Assist for IRM release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist</span> for IRM application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-parallel-review-feedback.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-parallel-review-feedback.html\">Parallel Review and Feedback release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">GRC</span> Parallel Review and Feedback application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-pa-audit-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-pa-audit-mgmt.html\">Performance Analytics - GRC: Audit Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Performance Analytics</span> - <span class=\"ph\">GRC</span>: <span class=\"ph\">Audit Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-pa-policy-compliance.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-pa-policy-compliance.html\">Performance Analytics - GRC: Policy and Compliance release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Performance Analytics</span> - <span class=\"ph\">GRC</span>: Policy and Compliance on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-pa-policy-compliance-management.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-pa-policy-compliance-management.html\">Performance Analytics - GRC: Policy and Compliance Management release notes</a><p class=\"shortdesc\">Version history for the Performance Analytics - GRC: Policy and Compliance Management on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-pa-risk-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-pa-risk-mgmt.html\">Performance Analytics - GRC: Risk Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Performance Analytics</span> - <span class=\"ph\">GRC</span>: <span class=\"ph\">Risk Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-post-assessment-actions-smart-assessments.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-post-assessment-actions-smart-assessments.html\">Post Assessment Actions for Smart Assessments release notes</a><p class=\"shortdesc\">Version history for the Post Assessment Actions for Smart Assessments application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-privacy-employee-user.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-privacy-employee-user.html\">Privacy Employee User release notes</a><p class=\"shortdesc\">Version history for the Privacy Employee User application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-agency-library.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-regulatory-agency-library.html\">Regulatory Agency Library release notes</a><p class=\"shortdesc\">Version history for the Regulatory Agency Library application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-sn-document-designer-word.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-sn-document-designer-word.html\">ServiceNow Document Designer with Word release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow</span> Document Designer with Word application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-collaboration.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-collaboration.html\">Smart Assessment Collaboration release notes</a><p class=\"shortdesc\">Version history for the Smart Assessment Collaboration application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-core.html\">Smart Assessment Core release notes</a><p class=\"shortdesc\">Version history for the Smart Assessment Core application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-migration-tools.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-smart-assessment-migration-tools.html\">Smart Assessment Migration tools release notes</a><p class=\"shortdesc\">Version history for the Smart Assessment Migration tools application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt-ecovadis.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/governance-risk-compliance/store-grc-rn-vendor-risk-mgmt-ecovadis.html\">Vendor Risk Management integration with EcoVadis release notes</a><p class=\"shortdesc\">Version history for the Vendor Risk Management integration with EcoVadis application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Store - Governance, Risk, and Compliance release notes
The ServiceNow Store contains GRC content packs.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
## Read GRC documentation in one place
The ServiceNow Store documentation for GRC is now in the release family sections
of the ServiceNow Product Documentation
site. To read about GRC features from the
ServiceNow Store and the family releases,
navigate to the Product Documentation site homepage and select your release family.
Warning: When you upgrade a GRC application, make sure to upgrade the application workspace and any other installed GRC applications to the equivalent release version. For example, Audit Management
version 14.x is certified to work with Audit Management workspace version 14.x, in addition to other version 14.x GRC applications.
| ---
title: ServiceNow Store - Governance, Risk, and Compliance release notes
description: The ServiceNow Store contains GRC content packs.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - Governance, Risk, and Compliance release notes
The ServiceNow Store contains GRC content packs.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
## Read GRC documentation in one place
The ServiceNow Store documentation for GRC is now in the release family sections
of the ServiceNow Product Documentation
site. To read about GRC features from the
ServiceNow Store and the family releases,
navigate to the Product Documentation site homepage and select your release family.
Warning: When you upgrade a GRC application, make sure to upgrade the application workspace and any other installed GRC applications to the equivalent release version. For example, Audit Management
version 14.x is certified to work with Audit Management workspace version 14.x, in addition to other version 14.x GRC applications.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/health-safety/store-rn-health-safety-incident-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/health-safety/store-rn-health-safety-incident-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/health-safety/store-rn-health-safety-incident-mgmt.html | Health and Safety Incident Management release notes | Version history for the Health and Safety Incident Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Health and Safety release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/health-safety/store-rn-health-safety-incident-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/health-safety/store-rn-health-safety-incident-mgmt.html"><body id="store-rn-health-safety-incident-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-health-safety-incident-mgmt" aria-labelledby="title_store-rn-health-safety-incident-mgmt">
<h1 class="title topictitle1" id="title_store-rn-health-safety-incident-mgmt"><span class="ph">Health and Safety Incident Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Health and Safety Incident Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-health-safety-incident-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d534174e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 11.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-health-safety-incident-mgmt__ul_opf_fyd_yfc">
<li class="li">Conversational incident reporting using Now Assist AI on the Employee Center</li>
<li class="li">Additional incident management capabilities to Agent Mobile application</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-health-safety-incident-mgmt__ul_ozz_fyd_yfc">
<li class="li">Minor i18n issues</li>
<li class="li">a11y issue with injured people widget</li>
<li class="li">Issue where injury / illness page was blank</li>
<li class="li">Issue with incorrect mandatory fields on injury picker on mobile</li>
<li class="li">Error messages shown when editing an injury/illness record</li>
<li class="li">Issue on Now Mobile that prevented body parts from being added on Advanced incidents</li>
<li class="li">Issues with incident playbook not working</li>
<li class="li">Issues where records would not show when clicking on dashboard metrics</li>
<li class="li">Issue where playbook didn't trigger for Advanced incidents coming from the Employee Center</li>
<li class="li">Issues with visitor lists and fields being blank in certain scenarios</li>
<li class="li">Issue where anonymous safety concern reports did not show up in the search</li>
<li class="li">Incorrect user sometimes able to delete injury/illness records</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 10.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-health-safety-incident-mgmt__latest-store-rn-health-safety-incident-mgmt">ServiceNow Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and
observation reports to safety teams.Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the incident playbook, injury and illness logs, root cause analysis, and
corrective and preventive actions. If Critical Event Management is also installed, safety incidents can be linked to any of the emergencies that your company is managing.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/health-safety/store-rn-health-safety-incident-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/health-safety/store-rn-health-safety-incident-mgmt.html\"><body id=\"store-rn-health-safety-incident-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-health-safety-incident-mgmt\" aria-labelledby=\"title_store-rn-health-safety-incident-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-health-safety-incident-mgmt\"><span class=\"ph\">Health and Safety Incident Management</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Health and Safety Incident Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-health-safety-incident-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d534174e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 11.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-health-safety-incident-mgmt__ul_opf_fyd_yfc\">\n <li class=\"li\">Conversational incident reporting using Now Assist AI on the Employee Center</li>\n <li class=\"li\">Additional incident management capabilities to Agent Mobile application</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-health-safety-incident-mgmt__ul_ozz_fyd_yfc\">\n <li class=\"li\">Minor i18n issues</li>\n <li class=\"li\">a11y issue with injured people widget</li>\n <li class=\"li\">Issue where injury / illness page was blank</li>\n <li class=\"li\">Issue with incorrect mandatory fields on injury picker on mobile</li>\n <li class=\"li\">Error messages shown when editing an injury/illness record</li>\n <li class=\"li\">Issue on Now Mobile that prevented body parts from being added on Advanced incidents</li>\n <li class=\"li\">Issues with incident playbook not working</li>\n <li class=\"li\">Issues where records would not show when clicking on dashboard metrics</li>\n <li class=\"li\">Issue where playbook didn't trigger for Advanced incidents coming from the Employee Center</li>\n <li class=\"li\">Issues with visitor lists and fields being blank in certain scenarios</li>\n <li class=\"li\">Issue where anonymous safety concern reports did not show up in the search</li>\n <li class=\"li\">Incorrect user sometimes able to delete injury/illness records</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-health-safety-incident-mgmt__latest-store-rn-health-safety-incident-mgmt\">ServiceNow Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and\n observation reports to safety teams.Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the incident playbook, injury and illness logs, root cause analysis, and\n corrective and preventive actions. If Critical Event Management is also installed, safety incidents can be linked to any of the emergencies that your company is managing.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Health and Safety Incident Management release notes
Version history for the Health and Safety Incident Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 11.0.0 - August 2025
* New:
+ Conversational incident reporting using Now Assist AI on the Employee Center
+ Additional incident management capabilities to Agent Mobile application
* Fixed:
+ Minor i18n issues
+ a11y issue with injured people widget
+ Issue where injury / illness page was blank
+ Issue with incorrect mandatory fields on injury picker on mobile
+ Error messages shown when editing an injury/illness record
+ Issue on Now Mobile that prevented body parts from being added on Advanced incidents
+ Issues with incident playbook not working
+ Issues where records would not show when clicking on dashboard metrics
+ Issue where playbook didn't trigger for Advanced incidents coming from the Employee Center
+ Issues with visitor lists and fields being blank in certain scenarios
+ Issue where anonymous safety concern reports did not show up in the search
+ Incorrect user sometimes able to delete injury/illness records
#### Version 10.0.0 - May 2025
ServiceNow Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and
observation reports to safety teams.Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the incident playbook, injury and illness logs, root cause analysis, and
corrective and preventive actions. If Critical Event Management is also installed, safety incidents can be linked to any of the emergencies that your company is managing.
| ---
title: Health and Safety Incident Management release notes
description: Version history for the Health and Safety Incident Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Health and Safety release notes
---
# Health and Safety Incident Management release notes
Version history for the Health and Safety Incident Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 11.0.0 - August 2025
* New:
+ Conversational incident reporting using Now Assist AI on the Employee Center
+ Additional incident management capabilities to Agent Mobile application
* Fixed:
+ Minor i18n issues
+ a11y issue with injured people widget
+ Issue where injury / illness page was blank
+ Issue with incorrect mandatory fields on injury picker on mobile
+ Error messages shown when editing an injury/illness record
+ Issue on Now Mobile that prevented body parts from being added on Advanced incidents
+ Issues with incident playbook not working
+ Issues where records would not show when clicking on dashboard metrics
+ Issue where playbook didn't trigger for Advanced incidents coming from the Employee Center
+ Issues with visitor lists and fields being blank in certain scenarios
+ Issue where anonymous safety concern reports did not show up in the search
+ Incorrect user sometimes able to delete injury/illness records
#### Version 10.0.0 - May 2025
ServiceNow Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and
observation reports to safety teams.Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the incident playbook, injury and illness logs, root cause analysis, and
corrective and preventive actions. If Critical Event Management is also installed, safety incidents can be linked to any of the emergencies that your company is managing.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/health-safety/store-rn-health-safety.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/health-safety/store-rn-health-safety.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/health-safety/store-rn-health-safety.html | ServiceNow Store - Health and Safety release notes | The ServiceNow Store contains Health and Safety applications. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/health-safety/store-rn-health-safety.html" id="bundle:store-release-notes/enus/release-notes/store/health-safety/store-rn-health-safety.html"><body id="store-rn-health-safety"><main role="main"><article role="article" class="dita" id="store-rn-health-safety" aria-labelledby="title_store-rn-health-safety">
<h1 class="title topictitle1" id="title_store-rn-health-safety"><span class="ph">ServiceNow Store</span> - <span class="ph">Health and Safety</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">Health and Safety</span> applications.</p>
<section class="section" id="store-rn-health-safety__section_vn5_1cb_lhb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-critical-event-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-critical-event-mgmt.html">Critical Event Management release notes</a><p class="shortdesc">Version history for the Critical Event Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-health-safety-case-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-case-mgmt.html">Health and Safety Case Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Health and Safety</span> Case Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-health-safety-contractor-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-contractor-mgmt.html">Health and Safety Contractor Management release notes</a><p class="shortdesc">Version history for the Health and Safety Contractor Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt.html">Health and Safety Core release notes</a><p class="shortdesc">Version history for the Health and Safety Core on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/health-safety/store-rn-health-safety-incident-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/health-safety/store-rn-health-safety-incident-mgmt.html">Health and Safety Incident Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Health and Safety Incident Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-health-safety-inc-mgmt-osha-content-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-inc-mgmt-osha-content-pack.html">Health and Safety Incident Management OSHA Content Pack release notes</a><p class="shortdesc">Version history for the Health and Safety Incident Management OSHA Content Pack on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt-pa-content-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt-pa-content-pack.html">Health and Safety Incident Management PA Content Pack release notes</a><p class="shortdesc">Version history for the Health and Safety Incident Management PA Content Pack on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-health-safety-risk-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-risk-mgmt.html">Health and Safety Risk Management release notes</a><p class="shortdesc">Version history for the Health and Safety Risk Management application on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-critical-event-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-critical-event-mgmt.html\">Critical Event Management release notes</a><p class=\"shortdesc\">Version history for the Critical Event Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-health-safety-case-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-case-mgmt.html\">Health and Safety Case Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Health and Safety</span> Case Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-health-safety-contractor-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-contractor-mgmt.html\">Health and Safety Contractor Management release notes</a><p class=\"shortdesc\">Version history for the Health and Safety Contractor Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt.html\">Health and Safety Core release notes</a><p class=\"shortdesc\">Version history for the Health and Safety Core on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/health-safety/store-rn-health-safety-incident-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/health-safety/store-rn-health-safety-incident-mgmt.html\">Health and Safety Incident Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Health and Safety Incident Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-health-safety-inc-mgmt-osha-content-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-inc-mgmt-osha-content-pack.html\">Health and Safety Incident Management OSHA Content Pack release notes</a><p class=\"shortdesc\">Version history for the Health and Safety Incident Management OSHA Content Pack on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt-pa-content-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt-pa-content-pack.html\">Health and Safety Incident Management PA Content Pack release notes</a><p class=\"shortdesc\">Version history for the Health and Safety Incident Management PA Content Pack on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-health-safety-risk-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-risk-mgmt.html\">Health and Safety Risk Management release notes</a><p class=\"shortdesc\">Version history for the Health and Safety Risk Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Store - Health and Safety release notes
The ServiceNow Store contains Health and Safety applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - Health and Safety release notes
description: The ServiceNow Store contains Health and Safety applications.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
---
# ServiceNow Store - Health and Safety release notes
The ServiceNow Store contains Health and Safety applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-emr-help.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-emr-help.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-emr-help.html | EMR Help release notes | Version history for the EMR Help application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Healthcare and Life Sciences release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-emr-help.html" id="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-emr-help.html"><body id="store-rn-emr-help"><main role="main"><article role="article" class="dita" id="store-rn-emr-help" aria-labelledby="title_store-rn-emr-help">
<h1 class="title topictitle1" id="title_store-rn-emr-help"><span class="ph">EMR Help</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">EMR Help</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-emr-help__section_wcb_rlx_5pb">
<div class="p">
<div class="note important note_important" id="store-rn-emr-help__note_xcb_rlx_5pb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-emr-help__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-emr-help__section_ycb_rlx_5pb"><h2 id="d220007e63" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-emr-help__dl_zcb_rlx_5pb">
<dt class="dt dlterm">Version 5.0.0 - August 2025</dt>
<dd class="dd">Changed: True-up to Zurich release.</dd>
<dt class="dt dlterm">Version 4.0.0 - August 2024</dt>
<dd class="dd" id="store-rn-emr-help__latest-telecom-assurance-workflows">New: Added minor improvements to true up to the Xanadu release.</dd>
<dt class="dt dlterm">Version 3.0.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">EMR Help has been enhanced to utilize Column Level Encryption Enterprise which consists of a new EMR Help encryption module built out of the box for new customers. Existing customers can use their existing
encryption or leverage the new encryption module. The new encryption module is named sn_ind_rmt_help.emr_data and works on the same OOTB columns as encryption contexts used to for EMR Help.</li>
<li class="li">PHI data protection has been enhanced to only clear the following question answer table fields: <ul class="ul">
<li class="li">EMR Session Information</li>
<li class="li">Protected Health Information</li>
</ul>
</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2024</dt>
<dd class="dd">New: Added minor enhancements to true up to the Washington DC release.</dd>
<dt class="dt dlterm">Version 1.4.0 - August 2023</dt>
<dd class="dd">New: Add minor changes to true up to the Vancouver release.</dd>
<dt class="dt dlterm">Version 1.3.0 - May 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.2.0 - February 2023</dt>
<dd class="dd">Fixed: Role modifications for updated PII data security</dd>
<dt class="dt dlterm">Version 1.1.3 - March 202</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Formatting issues when spaces were included in a comment within an API response</li>
<li class="li">Performance issue</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.1 - June 2021</dt>
<dd class="dd">Fixed: The sn_ind_rmt_help.requester role no longer contains the sn_incident_read and sn_incident_write roles</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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Version history for the EMR Help application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - August 2025
Changed: True-up to Zurich release.
#### Version 4.0.0 - August 2024
New: Added minor improvements to true up to the Xanadu release.
#### Version 3.0.0 - May 2024
* Changed:
+ EMR Help has been enhanced to utilize Column Level Encryption Enterprise which consists of a new EMR Help encryption module built out of the box for new customers. Existing customers can use their existing
encryption or leverage the new encryption module. The new encryption module is named sn\_ind\_rmt\_help.emr\_data and works on the same OOTB columns as encryption contexts used to for EMR Help.
+ PHI data protection has been enhanced to only clear the following question answer table fields:
- EMR Session Information
- Protected Health Information
#### Version 2.0.0 - February 2024
New: Added minor enhancements to true up to the Washington DC release.
#### Version 1.4.0 - August 2023
New: Add minor changes to true up to the Vancouver release.
#### Version 1.3.0 - May 2023
Minor fixes.
#### Version 1.2.0 - February 2023
Fixed: Role modifications for updated PII data security
#### Version 1.1.3 - March 202
* Fixed:
+ Formatting issues when spaces were included in a comment within an API response
+ Performance issue
#### Version 1.1.1 - June 2021
Fixed: The sn\_ind\_rmt\_help.requester role no longer contains the sn\_incident\_read and sn\_incident\_write roles
| ---
title: EMR Help release notes
description: Version history for the EMR Help application on the ServiceNow Store.
keywords: []
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- ServiceNow Store - Healthcare and Life Sciences release notes
---
# EMR Help release notes
Version history for the EMR Help application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - August 2025
Changed: True-up to Zurich release.
#### Version 4.0.0 - August 2024
New: Added minor improvements to true up to the Xanadu release.
#### Version 3.0.0 - May 2024
* Changed:
+ EMR Help has been enhanced to utilize Column Level Encryption Enterprise which consists of a new EMR Help encryption module built out of the box for new customers. Existing customers can use their existing
encryption or leverage the new encryption module. The new encryption module is named sn\_ind\_rmt\_help.emr\_data and works on the same OOTB columns as encryption contexts used to for EMR Help.
+ PHI data protection has been enhanced to only clear the following question answer table fields:
- EMR Session Information
- Protected Health Information
#### Version 2.0.0 - February 2024
New: Added minor enhancements to true up to the Washington DC release.
#### Version 1.4.0 - August 2023
New: Add minor changes to true up to the Vancouver release.
#### Version 1.3.0 - May 2023
Minor fixes.
#### Version 1.2.0 - February 2023
Fixed: Role modifications for updated PII data security
#### Version 1.1.3 - March 202
* Fixed:
+ Formatting issues when spaces were included in a comment within an API response
+ Performance issue
#### Version 1.1.1 - June 2021
Fixed: The sn\_ind\_rmt\_help.requester role no longer contains the sn\_incident\_read and sn\_incident\_write roles
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-mobile.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-mobile.html | Care Team Mobile release notes | Version history for the Care Team Mobile application on the ServiceNow Store. | [] | [
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<h1 class="title topictitle1" id="title_store-rn-healthcare-care-team-mobile">Care Team Mobile release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Care Team Mobile application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-healthcare-care-team-mobile__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
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<section class="section"><h2 id="d432339e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - August 2025</dt>
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</dl>
</section>
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Version history for the Care Team Mobile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
The ServiceNow Care Team Mobile application is built on theHealthcare Operations Core platform and delivers a native mobile experience that enables hospital care teams such as nurses, nurse assistants, unit secretaries, and
unit managers to create and view shared support requests for IT, Biomed, Facilities, and Environmental Services departments while on the go.
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- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Care Team Mobile release notes
Version history for the Care Team Mobile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
The ServiceNow Care Team Mobile application is built on theHealthcare Operations Core platform and delivers a native mobile experience that enables hospital care teams such as nurses, nurse assistants, unit secretaries, and
unit managers to create and view shared support requests for IT, Biomed, Facilities, and Environmental Services departments while on the go.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-biomed.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-biomed.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-biomed.html | Care Team Operations for Biomed release notes | Version history for the Care Team Operations for Biomed application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Healthcare and Life Sciences release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-biomed.html" id="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-biomed.html"><body id="store-rn-healthcare-care-team-ops-biomed"><main role="main"><article role="article" class="dita" id="store-rn-healthcare-care-team-ops-biomed" aria-labelledby="title_store-rn-healthcare-care-team-ops-biomed">
<h1 class="title topictitle1" id="title_store-rn-healthcare-care-team-ops-biomed"><span class="ph">Care Team Operations for Biomed</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Care Team Operations for Biomed</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-healthcare-care-team-ops-biomed__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d459913e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-healthcare-care-team-ops-biomed__ul_xlf_hqk_1gc">
<li class="li">Added new service catalog named Biomed Service. <ul class="ul" id="store-rn-healthcare-care-team-ops-biomed__ul_nmf_hqk_1gc">
<li class="li">Realigned existing Biomed service categories and catalog items to the new Biomed Service catalog.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - May 2025</dt>
<dd class="dd" id="store-rn-healthcare-care-team-ops-biomed__latest-store-rn-healthcare-care-team-ops-biomed"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Service catalog improvements <ul class="ul">
<li class="li">Published service catalog specific to Care Team Operations for Biomed and migrated record producers into the scoped app.</li>
</ul>
</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - February 2025</dt>
<dd class="dd">The ServiceNow Care Team Operations for Biomed application is built on the Healthcare Operations Core application and contains case types, record producers, and flows designed
to enable care teams to report medical device and other biomed related issues. For organizations that own Clinical Device Management or Field Service Management, the out of the box flows synchronizes data between the case and
work order, allowing biomed technicians to work with work orders to fulfill their care teams corrective maintenance requests.</dd>
</dl>
</section>
</div>
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} | # Care Team Operations for Biomed release notes
Version history for the Care Team Operations for Biomed application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
* New:
+ Added new service catalog named Biomed Service.
- Realigned existing Biomed service categories and catalog items to the new Biomed Service catalog.
#### Version 1.2.0 - May 2025
* Changed:
+ Service catalog improvements
- Published service catalog specific to Care Team Operations for Biomed and migrated record producers into the scoped app.
#### Version 1.0.0 - February 2025
The ServiceNow Care Team Operations for Biomed application is built on the Healthcare Operations Core application and contains case types, record producers, and flows designed
to enable care teams to report medical device and other biomed related issues. For organizations that own Clinical Device Management or Field Service Management, the out of the box flows synchronizes data between the case and
work order, allowing biomed technicians to work with work orders to fulfill their care teams corrective maintenance requests.
| ---
title: Care Team Operations for Biomed release notes
description: Version history for the Care Team Operations for Biomed application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Care Team Operations for Biomed release notes
Version history for the Care Team Operations for Biomed application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
* New:
+ Added new service catalog named Biomed Service.
- Realigned existing Biomed service categories and catalog items to the new Biomed Service catalog.
#### Version 1.2.0 - May 2025
* Changed:
+ Service catalog improvements
- Published service catalog specific to Care Team Operations for Biomed and migrated record producers into the scoped app.
#### Version 1.0.0 - February 2025
The ServiceNow Care Team Operations for Biomed application is built on the Healthcare Operations Core application and contains case types, record producers, and flows designed
to enable care teams to report medical device and other biomed related issues. For organizations that own Clinical Device Management or Field Service Management, the out of the box flows synchronizes data between the case and
work order, allowing biomed technicians to work with work orders to fulfill their care teams corrective maintenance requests.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-evs.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-evs.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-evs.html | Care Team Operations for EVS release notes | Version history for the Care Team Operations for EVS on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Healthcare and Life Sciences release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-evs.html" id="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-evs.html"><body id="store-rn-healthcare-care-team-ops-evs"><main role="main"><article role="article" class="dita" id="store-rn-healthcare-care-team-ops-evs" aria-labelledby="title_store-rn-healthcare-care-team-ops-evs">
<h1 class="title topictitle1" id="title_store-rn-healthcare-care-team-ops-evs"><span class="ph">Care Team Operations</span> for EVS release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Care Team Operations</span> for EVS on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-healthcare-care-team-ops-evs__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d555091e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - August 2025</dt>
<dd class="dd">The ServiceNow Care Team Operations for Environmental Services Healthcare Operations Core platform and includes case types, record producers, and workflows designed to help care teams report issues related to environmental
services. For organizations usingField Service Management, the out-of-the-box workflows synchronize data between the case and the work order. This enables facilities technicians to manage and complete service requests
efficiently, ensuring timely resolution of physical environment and operational infrastructure issues raised by care teams.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Care Team Operations for EVS release notes
Version history for the Care Team Operations for EVS on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
The ServiceNow Care Team Operations for Environmental Services Healthcare Operations Core platform and includes case types, record producers, and workflows designed to help care teams report issues related to environmental
services. For organizations usingField Service Management, the out-of-the-box workflows synchronize data between the case and the work order. This enables facilities technicians to manage and complete service requests
efficiently, ensuring timely resolution of physical environment and operational infrastructure issues raised by care teams.
| ---
title: Care Team Operations for EVS release notes
description: Version history for the Care Team Operations for EVS on the ServiceNow
Store.
keywords: []
breadcrumbs:
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- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Care Team Operations for EVS release notes
Version history for the Care Team Operations for EVS on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
The ServiceNow Care Team Operations for Environmental Services Healthcare Operations Core platform and includes case types, record producers, and workflows designed to help care teams report issues related to environmental
services. For organizations usingField Service Management, the out-of-the-box workflows synchronize data between the case and the work order. This enables facilities technicians to manage and complete service requests
efficiently, ensuring timely resolution of physical environment and operational infrastructure issues raised by care teams.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-facilities.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-facilities.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-facilities.html | Care Team Operations for Facilities release notes | Version history for the Care Team Operations for Facilities application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Healthcare and Life Sciences release notes"
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<h1 class="title topictitle1" id="title_store-rn-healthcare-care-team-ops-facilities"><span class="ph">Care Team Operations</span> for Facilities release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Care Team Operations</span> for Facilities application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-healthcare-care-team-ops-facilities__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d139832e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - August 2025</dt>
<dd class="dd">TheServiceNow Care Team Operations for Facilities application is built on theHealthcare Operations Core platform and includes case types, record producers, and workflows designed to help care teams report issues related to
facilities such as infrastructure, utilities, and equipment-related concerns For organizations usingField Service Management, the out-of-the-box workflows synchronize data between the case and the work order. This enables
facilities technicians to manage and complete service requests efficiently, ensuring timely resolution of physical environment and operational infrastructure issues raised by care teams.</dd>
</dl>
</section>
</div>
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} | # Care Team Operations for Facilities release notes
Version history for the Care Team Operations for Facilities application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
TheServiceNow Care Team Operations for Facilities application is built on theHealthcare Operations Core platform and includes case types, record producers, and workflows designed to help care teams report issues related to
facilities such as infrastructure, utilities, and equipment-related concerns For organizations usingField Service Management, the out-of-the-box workflows synchronize data between the case and the work order. This enables
facilities technicians to manage and complete service requests efficiently, ensuring timely resolution of physical environment and operational infrastructure issues raised by care teams.
| ---
title: Care Team Operations for Facilities release notes
description: Version history for the Care Team Operations for Facilities application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Care Team Operations for Facilities release notes
Version history for the Care Team Operations for Facilities application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
TheServiceNow Care Team Operations for Facilities application is built on theHealthcare Operations Core platform and includes case types, record producers, and workflows designed to help care teams report issues related to
facilities such as infrastructure, utilities, and equipment-related concerns For organizations usingField Service Management, the out-of-the-box workflows synchronize data between the case and the work order. This enables
facilities technicians to manage and complete service requests efficiently, ensuring timely resolution of physical environment and operational infrastructure issues raised by care teams.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-healthcare-it.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-healthcare-it.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-healthcare-it.html | Care Team Operations for Healthcare IT release notes | Version history for the Care Team Operations for Healthcare IT application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Healthcare and Life Sciences release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-healthcare-it.html" id="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-healthcare-it.html"><body id="store-rn-healthcare-care-team-ops-healthcare-it"><main role="main"><article role="article" class="dita" id="store-rn-healthcare-care-team-ops-healthcare-it" aria-labelledby="title_store-rn-healthcare-care-team-ops-healthcare-it">
<h1 class="title topictitle1" id="title_store-rn-healthcare-care-team-ops-healthcare-it"><span class="ph">Care Team Operations for Healthcare IT</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Care Team Operations for Healthcare IT</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-healthcare-care-team-ops-healthcare-it__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d47910e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-healthcare-care-team-ops-healthcare-it__ul_nft_1rk_1gc">
<li class="li">Added new service catalog named Healthcare IT. <ul class="ul" id="store-rn-healthcare-care-team-ops-healthcare-it__ul_xft_1rk_1gc">
<li class="li">Realigned existing Healthcare IT service categories and catalog items to the new Healthcare IT catalog.</li>
</ul>
</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - May 2025</dt>
<dd class="dd" id="store-rn-healthcare-care-team-ops-healthcare-it__latest-store-rn-healthcare-care-team-ops-healthcare-it"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Service catalog improvements <ul class="ul">
<li class="li">Published service catalog specific to Care Team Operations for Healthcare IT and migrated record producers into the scoped app.</li>
</ul>
</li>
<li class="li">Epic Hyperspace Support <ul class="ul">
<li class="li">Improved SMART on FHIR EHR launch support to include capturing tokens from the oAuth launch context.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - February 2025</dt>
<dd class="dd">The ServiceNow Care Team Operations for Healthcare IT application contains case types, record producers, and flows designed to enable care teams to report EMR and other
IT related issues. The out of the box flows synchronizes data between the Healthcare IT case and Incidents, allowing technicians to work with incidents to fulfill their care teams reported issues while providing care teams with
visibility into all of the issues reported by members of their team.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Care Team Operations for Healthcare IT release notes
Version history for the Care Team Operations for Healthcare IT application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
* New:
+ Added new service catalog named Healthcare IT.
- Realigned existing Healthcare IT service categories and catalog items to the new Healthcare IT catalog.
#### Version 1.2.0 - May 2025
* Changed:
+ Service catalog improvements
- Published service catalog specific to Care Team Operations for Healthcare IT and migrated record producers into the scoped app.
+ Epic Hyperspace Support
- Improved SMART on FHIR EHR launch support to include capturing tokens from the oAuth launch context.
#### Version 1.0.0 - February 2025
The ServiceNow Care Team Operations for Healthcare IT application contains case types, record producers, and flows designed to enable care teams to report EMR and other
IT related issues. The out of the box flows synchronizes data between the Healthcare IT case and Incidents, allowing technicians to work with incidents to fulfill their care teams reported issues while providing care teams with
visibility into all of the issues reported by members of their team.
| ---
title: Care Team Operations for Healthcare IT release notes
description: Version history for the Care Team Operations for Healthcare IT application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Care Team Operations for Healthcare IT release notes
Version history for the Care Team Operations for Healthcare IT application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
* New:
+ Added new service catalog named Healthcare IT.
- Realigned existing Healthcare IT service categories and catalog items to the new Healthcare IT catalog.
#### Version 1.2.0 - May 2025
* Changed:
+ Service catalog improvements
- Published service catalog specific to Care Team Operations for Healthcare IT and migrated record producers into the scoped app.
+ Epic Hyperspace Support
- Improved SMART on FHIR EHR launch support to include capturing tokens from the oAuth launch context.
#### Version 1.0.0 - February 2025
The ServiceNow Care Team Operations for Healthcare IT application contains case types, record producers, and flows designed to enable care teams to report EMR and other
IT related issues. The out of the box flows synchronizes data between the Healthcare IT case and Incidents, allowing technicians to work with incidents to fulfill their care teams reported issues while providing care teams with
visibility into all of the issues reported by members of their team.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-portal.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-portal.html | Care Team Portal release notes | Version history for the Care Team Portal application on the ServiceNow Store. | [] | [
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<h1 class="title topictitle1" id="title_store-rn-healthcare-care-team-portal"><span class="ph">Care Team Portal</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Care Team Portal</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-healthcare-care-team-portal__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d264192e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added Care Team Portal support for: <ul class="ul">
<li class="li">Care Team Operations for Facilities</li>
<li class="li">Care Team Operations for Environmental Services</li>
</ul>
</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - May 2025</dt>
<dd class="dd" id="store-rn-healthcare-care-team-portal__latest-store-rn-healthcare-care-team-portal"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Service Catalog Enhancements <ul class="ul">
<li class="li">Record producers were moved into their respective service catalogs specific to their scoped apps.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - February 2025</dt>
<dd class="dd">The Care Team Portal provides a responsive portal experience that can be used by care teams in the hospitals to report and track issues for support services departments. This
experience can be used on a standalone portal or embedded in EMR systems.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Care Team Portal release notes
Version history for the Care Team Portal application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
* New:
+ Added Care Team Portal support for:
- Care Team Operations for Facilities
- Care Team Operations for Environmental Services
#### Version 1.2.0 - May 2025
* Changed:
+ Service Catalog Enhancements
- Record producers were moved into their respective service catalogs specific to their scoped apps.
#### Version 1.0.1 - February 2025
The Care Team Portal provides a responsive portal experience that can be used by care teams in the hospitals to report and track issues for support services departments. This
experience can be used on a standalone portal or embedded in EMR systems.
| ---
title: Care Team Portal release notes
description: Version history for the Care Team Portal application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Care Team Portal release notes
Version history for the Care Team Portal application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
* New:
+ Added Care Team Portal support for:
- Care Team Operations for Facilities
- Care Team Operations for Environmental Services
#### Version 1.2.0 - May 2025
* Changed:
+ Service Catalog Enhancements
- Record producers were moved into their respective service catalogs specific to their scoped apps.
#### Version 1.0.1 - February 2025
The Care Team Portal provides a responsive portal experience that can be used by care teams in the hospitals to report and track issues for support services departments. This
experience can be used on a standalone portal or embedded in EMR systems.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-work-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-work-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-work-mgmt.html | Care Team Work Management release notes | Version history for the Care Team Work Management on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Healthcare and Life Sciences release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-work-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-work-mgmt.html"><body id="store-rn-healthcare-care-team-work-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-healthcare-care-team-work-mgmt" aria-labelledby="title_store-rn-healthcare-care-team-work-mgmt">
<h1 class="title topictitle1" id="title_store-rn-healthcare-care-team-work-mgmt">Care Team Work Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Care Team Work Management on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-healthcare-care-team-work-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d460021e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.4 - August 2025</dt>
<dd class="dd">The ServiceNow Care Team Work Management application is built on the Healthcare Operations Core platform and enables hospital care teams such as nurses, unit coordinators, and department leads to create, assign, and track
structured work plans that support operational workflows across care teams. Care teams can monitor the progress of work plan requests and tasks through the CSM/FSM Configurable Workspace or the Care Team Portal, ensuring
visibility and accountability from initiation to completion.</dd>
</dl>
</section>
</div>
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} | # Care Team Work Management release notes
Version history for the Care Team Work Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.4 - August 2025
The ServiceNow Care Team Work Management application is built on the Healthcare Operations Core platform and enables hospital care teams such as nurses, unit coordinators, and department leads to create, assign, and track
structured work plans that support operational workflows across care teams. Care teams can monitor the progress of work plan requests and tasks through the CSM/FSM Configurable Workspace or the Care Team Portal, ensuring
visibility and accountability from initiation to completion.
| ---
title: Care Team Work Management release notes
description: Version history for the Care Team Work Management on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Care Team Work Management release notes
Version history for the Care Team Work Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.4 - August 2025
The ServiceNow Care Team Work Management application is built on the Healthcare Operations Core platform and enables hospital care teams such as nurses, unit coordinators, and department leads to create, assign, and track
structured work plans that support operational workflows across care teams. Care teams can monitor the progress of work plan requests and tasks through the CSM/FSM Configurable Workspace or the Care Team Portal, ensuring
visibility and accountability from initiation to completion.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-cmms.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-cmms.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-cmms.html | Healthcare Computerized Maintenance Management System release notes | Version history for the Healthcare Computerized Maintenance Management System on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Healthcare and Life Sciences release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-cmms.html" id="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-cmms.html"><body id="store-rn-healthcare-cmms"><main role="main"><article role="article" class="dita" id="store-rn-healthcare-cmms" aria-labelledby="title_store-rn-healthcare-cmms">
<h1 class="title topictitle1" id="title_store-rn-healthcare-cmms"><span class="ph">Healthcare Computerized Maintenance Management System</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Healthcare Computerized Maintenance Management System</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-healthcare-cmms__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d419134e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 7.0.0 - May 2024</dt>
<dd class="dd" id="store-rn-healthcare-cmms__latest-store-rn-healthcare-cmms">New: Improved the Onbourd Medical Device record producer to be conformant with PID uptake.</dd>
<dt class="dt dlterm">Version 6.1.0 - February 2024</dt>
<dd class="dd">New: Minor enhancements to true up to the Washington DC release.</dd>
<dt class="dt dlterm">Version 4.0.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Updated clinical engineer workspace experience now includes: <ul class="ul">
<li class="li">Persona specific landing page</li>
<li class="li">Clinical Device Management overview</li>
<li class="li">Clinical Device Model Managment overview</li>
<li class="li">Dashboard access from workspace</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-healthcare-cmms__ul_ndk_jv1_jwb">
<li class="li">Changes to the workflows</li>
<li class="li">Improvements to user experience</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Healthcare Computerized Maintenance Management System release notes
Version history for the Healthcare Computerized Maintenance Management System on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.0.0 - May 2024
New: Improved the Onbourd Medical Device record producer to be conformant with PID uptake.
#### Version 6.1.0 - February 2024
New: Minor enhancements to true up to the Washington DC release.
#### Version 4.0.0 - November 2023
* New:
+ Updated clinical engineer workspace experience now includes:
- Persona specific landing page
- Clinical Device Management overview
- Clinical Device Model Managment overview
- Dashboard access from workspace
#### Version 1.1.1 - February 2023
* New:
+ Changes to the workflows
+ Improvements to user experience
| ---
title: Healthcare Computerized Maintenance Management System release notes
description: Version history for the Healthcare Computerized Maintenance Management
System on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Healthcare Computerized Maintenance Management System release notes
Version history for the Healthcare Computerized Maintenance Management System on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.0.0 - May 2024
New: Improved the Onbourd Medical Device record producer to be conformant with PID uptake.
#### Version 6.1.0 - February 2024
New: Minor enhancements to true up to the Washington DC release.
#### Version 4.0.0 - November 2023
* New:
+ Updated clinical engineer workspace experience now includes:
- Persona specific landing page
- Clinical Device Management overview
- Clinical Device Model Managment overview
- Dashboard access from workspace
#### Version 1.1.1 - February 2023
* New:
+ Changes to the workflows
+ Improvements to user experience
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-highlights.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-highlights.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-highlights.html | ServiceNow Store - Healthcare and Life Sciences release notes | The ServiceNow Store contains Healthcare and Life Sciences applications. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-highlights.html" id="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-highlights.html"><body id="store-rn-healthcare-highlights"><main role="main"><article role="article" class="dita" id="store-rn-healthcare-highlights" aria-labelledby="title_store-rn-healthcare-highlights">
<h1 class="title topictitle1" id="title_store-rn-healthcare-highlights"><span class="ph">ServiceNow Store</span> - <span class="ph">Healthcare and Life Sciences</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">Healthcare and Life Sciences</span> applications.</p>
<section class="section" id="store-rn-healthcare-highlights__section_bll_zps_2rb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-mobile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-mobile.html">Care Team Mobile release notes</a><p class="shortdesc">Version history for the Care Team Mobile application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-biomed.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-biomed.html">Care Team Operations for Biomed release notes</a><p class="shortdesc">Version history for the <span class="ph">Care Team Operations for Biomed</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-evs.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-evs.html">Care Team Operations for EVS release notes</a><p class="shortdesc">Version history for the <span class="ph">Care Team Operations</span> for EVS on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-facilities.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-facilities.html">Care Team Operations for Facilities release notes</a><p class="shortdesc">Version history for the <span class="ph">Care Team Operations</span> for Facilities application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-healthcare-it.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-healthcare-it.html">Care Team Operations for Healthcare IT release notes</a><p class="shortdesc">Version history for the <span class="ph">Care Team Operations for Healthcare IT</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-portal.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-portal.html">Care Team Portal release notes</a><p class="shortdesc">Version history for the <span class="ph">Care Team Portal</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-work-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-work-mgmt.html">Care Team Work Management release notes</a><p class="shortdesc">Version history for the Care Team Work Management on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-emr-help.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-emr-help.html">EMR Help release notes</a><p class="shortdesc">Version history for the <span class="ph">EMR Help</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-mgmt-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-mgmt-core.html">Healthcare and Life Sciences Service Management Core release notes</a><p class="shortdesc">Version history for the <span class="ph">Healthcare and Life Sciences Service Management</span> Core application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-cmms.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-cmms.html">Healthcare Computerized Maintenance Management System release notes</a><p class="shortdesc">Version history for the <span class="ph">Healthcare Computerized Maintenance Management System</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-ops-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-ops-core.html">Healthcare Operations Core release notes</a><p class="shortdesc">Version history for the <span class="ph">Healthcare Operations Core</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-patient-support-services.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-patient-support-services.html">Patient Support Services release notes</a><p class="shortdesc">Version history for the <span class="ph">Patient Support Services</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-pa-contentpack-healthcare-cdm.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-pa-contentpack-healthcare-cdm.html">Performance Analytics Content Pack for Healthcare CDM release notes</a><p class="shortdesc">Version history for the <span class="ph">Performance Analytics</span> Content Pack for Healthcare <span class="ph">CDM</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-previsit-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-previsit-mgmt.html">Pre-Visit Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Pre-Visit Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-redox-inbound-integration.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-redox-inbound-integration.html">Redox Inbound Integration release notes</a><p class="shortdesc">Version history for the <span class="ph">Redox Inbound Integration</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-vaccine-admin-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-vaccine-admin-mgmt.html">Vaccine Administration Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> <span class="ph">Vaccine Administration Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-highlights.html\" id=\"bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-highlights.html\"><body id=\"store-rn-healthcare-highlights\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-healthcare-highlights\" aria-labelledby=\"title_store-rn-healthcare-highlights\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-healthcare-highlights\"><span class=\"ph\">ServiceNow Store</span> - <span class=\"ph\">Healthcare and Life Sciences</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains <span class=\"ph\">Healthcare and Life Sciences</span> applications.</p>\n <section class=\"section\" id=\"store-rn-healthcare-highlights__section_bll_zps_2rb\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-mobile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-mobile.html\">Care Team Mobile release notes</a><p class=\"shortdesc\">Version history for the Care Team Mobile application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-biomed.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-biomed.html\">Care Team Operations for Biomed release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Care Team Operations for Biomed</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-evs.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-evs.html\">Care Team Operations for EVS release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Care Team Operations</span> for EVS on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-facilities.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-facilities.html\">Care Team Operations for Facilities release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Care Team Operations</span> for Facilities application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-healthcare-it.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-ops-healthcare-it.html\">Care Team Operations for Healthcare IT release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Care Team Operations for Healthcare IT</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-portal.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-portal.html\">Care Team Portal release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Care Team Portal</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-work-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-care-team-work-mgmt.html\">Care Team Work Management release notes</a><p class=\"shortdesc\">Version history for the Care Team Work Management on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-emr-help.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-emr-help.html\">EMR Help release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">EMR Help</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-mgmt-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-mgmt-core.html\">Healthcare and Life Sciences Service Management Core release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Healthcare and Life Sciences Service Management</span> Core application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-cmms.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-cmms.html\">Healthcare Computerized Maintenance Management System release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Healthcare Computerized Maintenance Management System</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-ops-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-ops-core.html\">Healthcare Operations Core release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Healthcare Operations Core</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-patient-support-services.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-patient-support-services.html\">Patient Support Services release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Patient Support Services</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-pa-contentpack-healthcare-cdm.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-pa-contentpack-healthcare-cdm.html\">Performance Analytics Content Pack for Healthcare CDM release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Performance Analytics</span> Content Pack for Healthcare <span class=\"ph\">CDM</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-previsit-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-previsit-mgmt.html\">Pre-Visit Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Pre-Visit Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-redox-inbound-integration.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-redox-inbound-integration.html\">Redox Inbound Integration release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Redox Inbound Integration</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-vaccine-admin-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-vaccine-admin-mgmt.html\">Vaccine Administration Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> <span class=\"ph\">Vaccine Administration Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Store - Healthcare and Life Sciences release notes
The ServiceNow Store contains Healthcare and Life Sciences applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - Healthcare and Life Sciences release notes
description: The ServiceNow Store contains Healthcare and Life Sciences applications.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - Healthcare and Life Sciences release notes
The ServiceNow Store contains Healthcare and Life Sciences applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-mgmt-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-mgmt-core.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-mgmt-core.html | Healthcare and Life Sciences Service Management Core release notes | Version history for the Healthcare and Life Sciences Service Management Core application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Healthcare and Life Sciences release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-mgmt-core.html" id="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-mgmt-core.html"><body id="store-rn-healthcare-mgmt-core"><main role="main"><article role="article" class="dita" id="store-rn-healthcare-mgmt-core" aria-labelledby="title_store-rn-healthcare-mgmt-core">
<h1 class="title topictitle1" id="title_store-rn-healthcare-mgmt-core"><span class="ph">Healthcare and Life Sciences Service Management</span> Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Healthcare and Life Sciences Service Management</span> Core application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-healthcare-mgmt-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d193065e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 11.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Moved CSM playbooks from HCLS Core to Pre-Visit Management.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Removed duplicate conditions/scripts from the field level ACLs.</li>
<li class="li">Corrected table access for HCLS admin, HCLS Manager, and HCLS Agent roles.</li>
<li class="li">Corrected HCLS Agent access to HCLS Cases and Patient Identifiers.</li>
<li class="li">Corrected role access on Service Model Foundation tables.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 10.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-healthcare-mgmt-core__latest-store-rn-healthcare-mgmt-core">Changed: Added new OAuth Util Script to support retrieving Epic launch tokens from the user launch context when utilizing SMART on FHIR to authenticate with Epic's Hyperspace.</dd>
<dt class="dt dlterm">Version 10.0.3 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Improved Healthcare Organization creation process to simplify linking with associated Business Location. <ul class="ul">
<li class="li">Previously admins would have to manually create a Business Location and associate it to the Healthcare Organization. Now when a Healthcare Organization is created the Business Location is automatically created
and linked to the Healthcare Organization.</li>
</ul>
</li>
<li class="li">Improved Healthcare Location to allow for a single Healthcare Location to be associated to multiple Healthcare Organizations. <ul class="ul">
<li class="li">Previously a Healthcare Location could only be associated to one Healthcare Organization.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.0.3 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Updates made to give sn_hcls_patient for appropriate role access</li>
<li class="li">CSM query rules and Scripted ACLs added to the following tables. <ul class="ul">
<li class="li">sn_hcls_patient_identifier</li>
<li class="li">sn_hcls_pre_auth_header</li>
<li class="li">sn_hcls_pre_auth_diagnosis</li>
<li class="li">sn_hcls_pre_auth_item</li>
<li class="li">sn_hcls_claim_diagnosis</li>
<li class="li">sn_hcls_pract_location_specialty</li>
<li class="li">sn_hcls_practitioner</li>
<li class="li">sn_hcls_practitioner_facility</li>
<li class="li">sn_hcls_practitioner_specialty</li>
<li class="li">sn_hcls_immunization</li>
<li class="li">sn_hcls_enrolled_program</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.0.0 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-healthcare-mgmt-core__ul_lr1_czp_ccc">
<li class="li">New: Use the new Patient identifier table to maintain and manage multiple identifiers such as patient MRN, social security number, and more.</li>
<li class="li">Changed: The Healthcare Workspace has received performance improvements to optimize loading times.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.0.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">CSDM life cycle stage and status model have been adopted. The following tables now have the option to activate these mappings in the life cycle mapping table: <ul class="ul" id="store-rn-healthcare-mgmt-core__ul_u5m_2q5_2bc">
<li class="li">sn_hcls_immunization</li>
<li class="li">sn_hcls_medication</li>
<li class="li">sn_hcls_enrolled_program_service</li>
<li class="li">sn_hcls_enrolled_program</li>
<li class="li">sn_hcls_medical_device_install_base_item</li>
</ul></li>
<li class="li">Clicking on the 'Activate' button in the life_cycle_mapping table will activate the CSDM fields population based on the mapping set in this table for all the tables in the instance. Legacy state fields can
still be used.</li>
<li class="li">Model category and product instance identifier have been adopted from CSM.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 7.1.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Generate a summary from fields that you selected on a case record and quickly understand the case context by using the Now Assist case summarization within Workspace.</li>
<li class="li">Changed:<ul class="ul">
<li class="li">The EMR Help application has been enhanced to provide requestors with the capability to create additional HCLS cases.</li>
<li class="li">The following updates have been made to the data model to take advantage of the core CSM install base item capabilities to track internal and external items:<ul class="ul">
<li class="li">The following tables now extend Install Base Item instead of Healthcare sold product:<ul class="ul">
<li class="li">Member plan[sn_hcls_member_plan]></li>
<li class="li">Medication[sn_hcls_medication]></li>
<li class="li">Immunization[sn_hcls_immunization]></li>
<li class="li">Enrolled program[sn_hcls_enrolled_program]></li>
<li class="li">Enrolled program service[sn_hcls_enrolled_program_service]</li>
</ul></li>
<li class="li">This will have impact on the following columns: <ul class="ul">
<li class="li">The hcls_state field under table Enrolled program and Enrolled program service tables has been deprecated and the state field from the Install base table will be used going forward. Data has been
moved from hcls_state field to state field.></li>
<li class="li">The parent column now refers to the parent install base item to ensure that proper parent-child relation is maintained.></li>
<li class="li">The source_task column under the Enrolled program and Enrolled program service tables is now tracked using the affected install base item m:m table.</li>
</ul></li>
</ul></li>
<li class="li">Healthcare locations and organizations realigned for multi-industry cases: <ul class="ul">
<li class="li">Healthcare Organization [sn_hcls_organization] table is now a standalone table and no longer extends Service Organization.<ul class="ul">
<li class="li">In some cases, custom tables might have a reference to Company/Service Organization which can contain the value of a healthcare organization. In scenarios where custom columns refer to Service
Organization and have Healthcare Organization data, please reach out to Now Support for the migration script.</li>
<li class="li">Parent field now refers to Healthcare organization.</li>
</ul></li>
<li class="li">Healthcare Location [sn_hcls_location] table is now a standalone table and no longer extends Service Organization.<ul class="ul">
<li class="li">Healthcare Cases, Install Base records, and Sold Product records can no longer be created for Healthcare Locations. For existing records of these types, the Healthcare Location value will be
replaced by the service organization value of the associated Healthcare Organization as a Healthcare location is always associated with a Healthcare Organization.></li>
<li class="li">Service_organization_parent field data has been cloned to parent location field. Parent location will be used going forward.></li>
<li class="li">Parent field data has been cloned to the organization field. Organization will be used going forward.></li>
</ul></li>
<li class="li">Practitioner Location [sn_hcls_practitioner_facility] table is now a standalone table and no longer extends Service Organization Member.> <ul class="ul">
<li class="li">In instances where a mapping exists between Healthcare Location and a Practitioner, the updated mapping will be between Healthcare Organization (of the associated Healthcare Location) and that
Practitioner as Healthcare Location is now a standalone table and no longer extends the Business Location table.></li>
<li class="li">Service_organization field data has been cloned to location field. Location will be used going forward.></li>
</ul></li>
</ul></li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-rn-healthcare-mgmt-core__ul_akv_ml5_21c">
<li class="li">Consumable model [cmdb_consumable_product_model] table has been removed from the data model.</li>
<li class="li">Healthcare sold product[sn_hcls_sold_product] has been deprecated></li>
<li class="li">Payer plan table has been deprecated. Where this was previously used, medical insurance model is now used going forward.></li>
<li class="li">Medication product model [sn_hcls_medication_product] table has been deprecated. Where this was previously used, Medication Model [sn_ent_medication_model] table is now used going forward.></li>
<li class="li">Vaccine product [sn_hcls_vaccine_product] table has been deprecated. Where this was previously used, Vaccination model [sn_ent_vaccination_model] table is now used going forward.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.2 - January 2024 (Vancouver)</dt>
<dd class="dd">Security fix.</dd>
<dt class="dt dlterm">Version 2.5.6 - January 2024 (Utah)</dt>
<dd class="dd">Security fix for Service Portal.</dd>
<dt class="dt dlterm">Version 2.3.4 - January 2024 (Tokyo)</dt>
<dd class="dd">Security fix for Service Portal.</dd>
<dt class="dt dlterm">Version 5.0.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: <ul class="ul">
<li class="li">Care specialities have been introduced and aligned to practitioners. A form view has been provided in Workspace and navigation is available from the List Menu.</li>
<li class="li">Observations and conditions have been linked to appointments.</li>
<li class="li">Practitioner locations and care specialities have been aligned.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.5.4 - September 2023 (Utah)</dt>
<dd class="dd">Fixed: Issue causing slow ACL and response time.</dd>
<dt class="dt dlterm">Version 2.3.2 - September 2023 (Tokyo)</dt>
<dd class="dd">Fixed: Issue causing slow ACL and response time.</dd>
<dt class="dt dlterm">Version 4.0.2 - August 2023</dt>
<dd class="dd">New: Updated Patient details view now displays Patient 360 as an overview tab.</dd>
<dt class="dt dlterm">Version 2.5.1 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Healthcare location table updated to support optimized clinical resources and personnel across locations by configuring the new Codeset Locations [sn_hcls_codeset_location]table</li>
<li class="li">Contacts of accounts can now be configured to open healthcare cases on the CSM portal for HCLS-B2B2C cases</li>
</ul></li>
<li class="li">Changed: Serial number field added to the Medical device install base item [sn_hcls_medical_device_install_base_item] table</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.4.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">The following tables were added to the Healthcare and Life Sciences data model for updated claims management: <ul class="ul">
<li class="li">Pre-authorization item [sn_hcls_pre_auth_item] table</li>
<li class="li">Pre-authorization diagnosis [sn_hcls_pre_auth_diagnosis] table</li>
<li class="li">Claim diagnosis [sn_hcls_claim_diagnosis] table</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Updated the Patient [sn_hcls_patient] table for storing additional patient information</li>
<li class="li">Updated the Claim header [sn_hcls_claim_header] and Pre-authorization request [sn_hcls_pre_auth_header] tables to further improve claims management</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.1 - December 2022</dt>
<dd class="dd">Changed: Upgraded to the updated <span class="ph">ServiceNow AI Platform capabilities</span> enabling reduction in the package size of the ServiceNow Store applications with the removal of the redundant folders and their contents.</dd>
<dt class="dt dlterm">Version 2.3.0 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Enabled accounts and contacts for use within the Healthcare and Life Sciences Service Management Core application</li>
<li class="li">Added sn_hcls.customerservice_agent role and expanded sn_hcls.manager role to enable customer service agents and managers to create and manage healthcare cases for accounts and contacts</li>
<li class="li">Support for clinical devices in the Healthcare and Life Sciences data model</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.0 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-healthcare-mgmt-core__ul_mjl_kxr_35b">
<li class="li">New:<ul class="ul" id="store-rn-healthcare-mgmt-core__ul_qh1_lxr_35b">
<li class="li">Improvements in role-based access to healthcare cases, tasks, and data</li>
<li class="li">Domain separation support in Healthcare and Life Sciences Service Management Core</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added new tables Dosage specification [sn_hcls_dosage_specification], Dosage variable [sn_hcls_dosage_variable], and Dosage definition [sn_hcls_dosage_definition] for specifying medication dosage within a
program</li>
<li class="li">Added new table Appointment participant [sn_hcls_appointment_participant] for managing multiple participants within an appointment</li>
<li class="li">Added new table Source system [sn_hcls_source_system] for storing source system and destination information to support external integrations</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Updated the Healthcare and Life Sciences data model and business logic around consent management</li>
<li class="li">Updated the Healthcare code set [sn_hcls_code_set] table for storing code set system information</li>
<li class="li">Healthcare cases now have the Patient field listed as optional</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Configurable Patient Portal that will allow patients to manage or request healthcare services, schedule immunizations, manage upcoming appointments, view household member information, and interact with care
teams</li>
<li class="li">Changed: Consolidated Workspace landing page for agents to provide cohesive view and manage all types of patient requests</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - October 2021</dt>
<dd class="dd">Changed: Updated the Healthcare and Life Sciences data model to support the Patient Support Services application.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-mgmt-core.html\" id=\"bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-mgmt-core.html\"><body id=\"store-rn-healthcare-mgmt-core\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-healthcare-mgmt-core\" aria-labelledby=\"title_store-rn-healthcare-mgmt-core\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-healthcare-mgmt-core\"><span class=\"ph\">Healthcare and Life Sciences Service Management</span> Core release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Healthcare and Life Sciences Service Management</span> Core application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-healthcare-mgmt-core__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d193065e63\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 11.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Moved CSM playbooks from HCLS Core to Pre-Visit Management.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Removed duplicate conditions/scripts from the field level ACLs.</li>\n <li class=\"li\">Corrected table access for HCLS admin, HCLS Manager, and HCLS Agent roles.</li>\n <li class=\"li\">Corrected HCLS Agent access to HCLS Cases and Patient Identifiers.</li>\n <li class=\"li\">Corrected role access on Service Model Foundation tables.</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 10.1.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-healthcare-mgmt-core__latest-store-rn-healthcare-mgmt-core\">Changed: Added new OAuth Util Script to support retrieving Epic launch tokens from the user launch context when utilizing SMART on FHIR to authenticate with Epic's Hyperspace.</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.3 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Improved Healthcare Organization creation process to simplify linking with associated Business Location. <ul class=\"ul\">\n <li class=\"li\">Previously admins would have to manually create a Business Location and associate it to the Healthcare Organization. Now when a Healthcare Organization is created the Business Location is automatically created\n and linked to the Healthcare Organization.</li>\n </ul>\n </li>\n <li class=\"li\">Improved Healthcare Location to allow for a single Healthcare Location to be associated to multiple Healthcare Organizations. <ul class=\"ul\">\n <li class=\"li\">Previously a Healthcare Location could only be associated to one Healthcare Organization.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.3 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Updates made to give sn_hcls_patient for appropriate role access</li>\n <li class=\"li\">CSM query rules and Scripted ACLs added to the following tables. <ul class=\"ul\">\n <li class=\"li\">sn_hcls_patient_identifier</li>\n <li class=\"li\">sn_hcls_pre_auth_header</li>\n <li class=\"li\">sn_hcls_pre_auth_diagnosis</li>\n <li class=\"li\">sn_hcls_pre_auth_item</li>\n <li class=\"li\">sn_hcls_claim_diagnosis</li>\n <li class=\"li\">sn_hcls_pract_location_specialty</li>\n <li class=\"li\">sn_hcls_practitioner</li>\n <li class=\"li\">sn_hcls_practitioner_facility</li>\n <li class=\"li\">sn_hcls_practitioner_specialty</li>\n <li class=\"li\">sn_hcls_immunization</li>\n <li class=\"li\">sn_hcls_enrolled_program</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-healthcare-mgmt-core__ul_lr1_czp_ccc\">\n <li class=\"li\">New: Use the new Patient identifier table to maintain and manage multiple identifiers such as patient MRN, social security number, and more.</li>\n <li class=\"li\">Changed: The Healthcare Workspace has received performance improvements to optimize loading times.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">CSDM life cycle stage and status model have been adopted. The following tables now have the option to activate these mappings in the life cycle mapping table: <ul class=\"ul\" id=\"store-rn-healthcare-mgmt-core__ul_u5m_2q5_2bc\">\n <li class=\"li\">sn_hcls_immunization</li>\n <li class=\"li\">sn_hcls_medication</li>\n <li class=\"li\">sn_hcls_enrolled_program_service</li>\n <li class=\"li\">sn_hcls_enrolled_program</li>\n <li class=\"li\">sn_hcls_medical_device_install_base_item</li>\n </ul></li>\n <li class=\"li\">Clicking on the 'Activate' button in the life_cycle_mapping table will activate the CSDM fields population based on the mapping set in this table for all the tables in the instance. Legacy state fields can\n still be used.</li>\n <li class=\"li\">Model category and product instance identifier have been adopted from CSM.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Generate a summary from fields that you selected on a case record and quickly understand the case context by using the Now Assist case summarization within Workspace.</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">The EMR Help application has been enhanced to provide requestors with the capability to create additional HCLS cases.</li>\n <li class=\"li\">The following updates have been made to the data model to take advantage of the core CSM install base item capabilities to track internal and external items:<ul class=\"ul\">\n <li class=\"li\">The following tables now extend Install Base Item instead of Healthcare sold product:<ul class=\"ul\">\n <li class=\"li\">Member plan[sn_hcls_member_plan]></li>\n <li class=\"li\">Medication[sn_hcls_medication]></li>\n <li class=\"li\">Immunization[sn_hcls_immunization]></li>\n <li class=\"li\">Enrolled program[sn_hcls_enrolled_program]></li>\n <li class=\"li\">Enrolled program service[sn_hcls_enrolled_program_service]</li>\n </ul></li>\n <li class=\"li\">This will have impact on the following columns: <ul class=\"ul\">\n <li class=\"li\">The hcls_state field under table Enrolled program and Enrolled program service tables has been deprecated and the state field from the Install base table will be used going forward. Data has been\n moved from hcls_state field to state field.></li>\n <li class=\"li\">The parent column now refers to the parent install base item to ensure that proper parent-child relation is maintained.></li>\n <li class=\"li\">The source_task column under the Enrolled program and Enrolled program service tables is now tracked using the affected install base item m:m table.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Healthcare locations and organizations realigned for multi-industry cases: <ul class=\"ul\">\n <li class=\"li\">Healthcare Organization [sn_hcls_organization] table is now a standalone table and no longer extends Service Organization.<ul class=\"ul\">\n <li class=\"li\">In some cases, custom tables might have a reference to Company/Service Organization which can contain the value of a healthcare organization. In scenarios where custom columns refer to Service\n Organization and have Healthcare Organization data, please reach out to Now Support for the migration script.</li>\n <li class=\"li\">Parent field now refers to Healthcare organization.</li>\n </ul></li>\n <li class=\"li\">Healthcare Location [sn_hcls_location] table is now a standalone table and no longer extends Service Organization.<ul class=\"ul\">\n <li class=\"li\">Healthcare Cases, Install Base records, and Sold Product records can no longer be created for Healthcare Locations. For existing records of these types, the Healthcare Location value will be\n replaced by the service organization value of the associated Healthcare Organization as a Healthcare location is always associated with a Healthcare Organization.></li>\n <li class=\"li\">Service_organization_parent field data has been cloned to parent location field. Parent location will be used going forward.></li>\n <li class=\"li\">Parent field data has been cloned to the organization field. Organization will be used going forward.></li>\n </ul></li>\n <li class=\"li\">Practitioner Location [sn_hcls_practitioner_facility] table is now a standalone table and no longer extends Service Organization Member.> <ul class=\"ul\">\n <li class=\"li\">In instances where a mapping exists between Healthcare Location and a Practitioner, the updated mapping will be between Healthcare Organization (of the associated Healthcare Location) and that\n Practitioner as Healthcare Location is now a standalone table and no longer extends the Business Location table.></li>\n <li class=\"li\">Service_organization field data has been cloned to location field. Location will be used going forward.></li>\n </ul></li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-healthcare-mgmt-core__ul_akv_ml5_21c\">\n <li class=\"li\">Consumable model [cmdb_consumable_product_model] table has been removed from the data model.</li>\n <li class=\"li\">Healthcare sold product[sn_hcls_sold_product] has been deprecated></li>\n <li class=\"li\">Payer plan table has been deprecated. Where this was previously used, medical insurance model is now used going forward.></li>\n <li class=\"li\">Medication product model [sn_hcls_medication_product] table has been deprecated. Where this was previously used, Medication Model [sn_ent_medication_model] table is now used going forward.></li>\n <li class=\"li\">Vaccine product [sn_hcls_vaccine_product] table has been deprecated. Where this was previously used, Vaccination model [sn_ent_vaccination_model] table is now used going forward.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.2 - January 2024 (Vancouver)</dt>\n <dd class=\"dd\">Security fix.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.6 - January 2024 (Utah)</dt>\n <dd class=\"dd\">Security fix for Service Portal.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.4 - January 2024 (Tokyo)</dt>\n <dd class=\"dd\">Security fix for Service Portal.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">Care specialities have been introduced and aligned to practitioners. A form view has been provided in Workspace and navigation is available from the List Menu.</li>\n <li class=\"li\">Observations and conditions have been linked to appointments.</li>\n <li class=\"li\">Practitioner locations and care specialities have been aligned.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.4 - September 2023 (Utah)</dt>\n <dd class=\"dd\">Fixed: Issue causing slow ACL and response time.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.2 - September 2023 (Tokyo)</dt>\n <dd class=\"dd\">Fixed: Issue causing slow ACL and response time.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - August 2023</dt>\n <dd class=\"dd\">New: Updated Patient details view now displays Patient 360 as an overview tab.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.1 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Healthcare location table updated to support optimized clinical resources and personnel across locations by configuring the new Codeset Locations [sn_hcls_codeset_location]table</li>\n <li class=\"li\">Contacts of accounts can now be configured to open healthcare cases on the CSM portal for HCLS-B2B2C cases</li>\n </ul></li>\n <li class=\"li\">Changed: Serial number field added to the Medical device install base item [sn_hcls_medical_device_install_base_item] table</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">The following tables were added to the Healthcare and Life Sciences data model for updated claims management: <ul class=\"ul\">\n <li class=\"li\">Pre-authorization item [sn_hcls_pre_auth_item] table</li>\n <li class=\"li\">Pre-authorization diagnosis [sn_hcls_pre_auth_diagnosis] table</li>\n <li class=\"li\">Claim diagnosis [sn_hcls_claim_diagnosis] table</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Updated the Patient [sn_hcls_patient] table for storing additional patient information</li>\n <li class=\"li\">Updated the Claim header [sn_hcls_claim_header] and Pre-authorization request [sn_hcls_pre_auth_header] tables to further improve claims management</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.1 - December 2022</dt>\n <dd class=\"dd\">Changed: Upgraded to the updated <span class=\"ph\">ServiceNow AI Platform capabilities</span> enabling reduction in the package size of the ServiceNow Store applications with the removal of the redundant folders and their contents.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Enabled accounts and contacts for use within the Healthcare and Life Sciences Service Management Core application</li>\n <li class=\"li\">Added sn_hcls.customerservice_agent role and expanded sn_hcls.manager role to enable customer service agents and managers to create and manage healthcare cases for accounts and contacts</li>\n <li class=\"li\">Support for clinical devices in the Healthcare and Life Sciences data model</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-healthcare-mgmt-core__ul_mjl_kxr_35b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-healthcare-mgmt-core__ul_qh1_lxr_35b\">\n <li class=\"li\">Improvements in role-based access to healthcare cases, tasks, and data</li>\n <li class=\"li\">Domain separation support in Healthcare and Life Sciences Service Management Core</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added new tables Dosage specification [sn_hcls_dosage_specification], Dosage variable [sn_hcls_dosage_variable], and Dosage definition [sn_hcls_dosage_definition] for specifying medication dosage within a\n program</li>\n <li class=\"li\">Added new table Appointment participant [sn_hcls_appointment_participant] for managing multiple participants within an appointment</li>\n <li class=\"li\">Added new table Source system [sn_hcls_source_system] for storing source system and destination information to support external integrations</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Updated the Healthcare and Life Sciences data model and business logic around consent management</li>\n <li class=\"li\">Updated the Healthcare code set [sn_hcls_code_set] table for storing code set system information</li>\n <li class=\"li\">Healthcare cases now have the Patient field listed as optional</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Configurable Patient Portal that will allow patients to manage or request healthcare services, schedule immunizations, manage upcoming appointments, view household member information, and interact with care\n teams</li>\n <li class=\"li\">Changed: Consolidated Workspace landing page for agents to provide cohesive view and manage all types of patient requests</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - October 2021</dt>\n <dd class=\"dd\">Changed: Updated the Healthcare and Life Sciences data model to support the Patient Support Services application.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Healthcare and Life Sciences Service Management Core release notes
Version history for the Healthcare and Life Sciences Service Management Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 11.0.0 - August 2025
* Changed: Moved CSM playbooks from HCLS Core to Pre-Visit Management.
* Fixed:
+ Removed duplicate conditions/scripts from the field level ACLs.
+ Corrected table access for HCLS admin, HCLS Manager, and HCLS Agent roles.
+ Corrected HCLS Agent access to HCLS Cases and Patient Identifiers.
+ Corrected role access on Service Model Foundation tables.
#### Version 10.1.0 - May 2025
Changed: Added new OAuth Util Script to support retrieving Epic launch tokens from the user launch context when utilizing SMART on FHIR to authenticate with Epic's Hyperspace.
#### Version 10.0.3 - February 2025
* Improved Healthcare Organization creation process to simplify linking with associated Business Location.
+ Previously admins would have to manually create a Business Location and associate it to the Healthcare Organization. Now when a Healthcare Organization is created the Business Location is automatically created
and linked to the Healthcare Organization.
* Improved Healthcare Location to allow for a single Healthcare Location to be associated to multiple Healthcare Organizations.
+ Previously a Healthcare Location could only be associated to one Healthcare Organization.
#### Version 8.0.3 - February 2025
* Updates made to give sn\_hcls\_patient for appropriate role access
* CSM query rules and Scripted ACLs added to the following tables.
+ sn\_hcls\_patient\_identifier
+ sn\_hcls\_pre\_auth\_header
+ sn\_hcls\_pre\_auth\_diagnosis
+ sn\_hcls\_pre\_auth\_item
+ sn\_hcls\_claim\_diagnosis
+ sn\_hcls\_pract\_location\_specialty
+ sn\_hcls\_practitioner
+ sn\_hcls\_practitioner\_facility
+ sn\_hcls\_practitioner\_specialty
+ sn\_hcls\_immunization
+ sn\_hcls\_enrolled\_program
#### Version 9.0.0 - August 2024
* New: Use the new Patient identifier table to maintain and manage multiple identifiers such as patient MRN, social security number, and more.
* Changed: The Healthcare Workspace has received performance improvements to optimize loading times.
#### Version 8.0.0 - May 2024
* New:
+ CSDM life cycle stage and status model have been adopted. The following tables now have the option to activate these mappings in the life cycle mapping table:
- sn\_hcls\_immunization
- sn\_hcls\_medication
- sn\_hcls\_enrolled\_program\_service
- sn\_hcls\_enrolled\_program
- sn\_hcls\_medical\_device\_install\_base\_item
+ Clicking on the 'Activate' button in the life\_cycle\_mapping table will activate the CSDM fields population based on the mapping set in this table for all the tables in the instance. Legacy state fields can
still be used.
+ Model category and product instance identifier have been adopted from CSM.
#### Version 7.1.0 - February 2024
* New: Generate a summary from fields that you selected on a case record and quickly understand the case context by using the Now Assist case summarization within Workspace.
* Changed:
+ The EMR Help application has been enhanced to provide requestors with the capability to create additional HCLS cases.
+ The following updates have been made to the data model to take advantage of the core CSM install base item capabilities to track internal and external items:
- The following tables now extend Install Base Item instead of Healthcare sold product:
* Member plan[sn\_hcls\_member\_plan]>
* Medication[sn\_hcls\_medication]>
* Immunization[sn\_hcls\_immunization]>
* Enrolled program[sn\_hcls\_enrolled\_program]>
* Enrolled program service[sn\_hcls\_enrolled\_program\_service]
- This will have impact on the following columns:
* The hcls\_state field under table Enrolled program and Enrolled program service tables has been deprecated and the state field from the Install base table will be used going forward. Data has been
moved from hcls\_state field to state field.>
* The parent column now refers to the parent install base item to ensure that proper parent-child relation is maintained.>
* The source\_task column under the Enrolled program and Enrolled program service tables is now tracked using the affected install base item m:m table.
+ Healthcare locations and organizations realigned for multi-industry cases:
- Healthcare Organization [sn\_hcls\_organization] table is now a standalone table and no longer extends Service Organization.
* In some cases, custom tables might have a reference to Company/Service Organization which can contain the value of a healthcare organization. In scenarios where custom columns refer to Service
Organization and have Healthcare Organization data, please reach out to Now Support for the migration script.
* Parent field now refers to Healthcare organization.
- Healthcare Location [sn\_hcls\_location] table is now a standalone table and no longer extends Service Organization.
* Healthcare Cases, Install Base records, and Sold Product records can no longer be created for Healthcare Locations. For existing records of these types, the Healthcare Location value will be
replaced by the service organization value of the associated Healthcare Organization as a Healthcare location is always associated with a Healthcare Organization.>
* Service\_organization\_parent field data has been cloned to parent location field. Parent location will be used going forward.>
* Parent field data has been cloned to the organization field. Organization will be used going forward.>
- Practitioner Location [sn\_hcls\_practitioner\_facility] table is now a standalone table and no longer extends Service Organization Member.>
* In instances where a mapping exists between Healthcare Location and a Practitioner, the updated mapping will be between Healthcare Organization (of the associated Healthcare Location) and that
Practitioner as Healthcare Location is now a standalone table and no longer extends the Business Location table.>
* Service\_organization field data has been cloned to location field. Location will be used going forward.>
* Removed:
+ Consumable model [cmdb\_consumable\_product\_model] table has been removed from the data model.
+ Healthcare sold product[sn\_hcls\_sold\_product] has been deprecated>
+ Payer plan table has been deprecated. Where this was previously used, medical insurance model is now used going forward.>
+ Medication product model [sn\_hcls\_medication\_product] table has been deprecated. Where this was previously used, Medication Model [sn\_ent\_medication\_model] table is now used going forward.>
+ Vaccine product [sn\_hcls\_vaccine\_product] table has been deprecated. Where this was previously used, Vaccination model [sn\_ent\_vaccination\_model] table is now used going forward.
#### Version 5.0.2 - January 2024 (Vancouver)
Security fix.
#### Version 2.5.6 - January 2024 (Utah)
Security fix for Service Portal.
#### Version 2.3.4 - January 2024 (Tokyo)
Security fix for Service Portal.
#### Version 5.0.0 - November 2023
* Changed:
+ Care specialities have been introduced and aligned to practitioners. A form view has been provided in Workspace and navigation is available from the List Menu.
+ Observations and conditions have been linked to appointments.
+ Practitioner locations and care specialities have been aligned.
#### Version 2.5.4 - September 2023 (Utah)
Fixed: Issue causing slow ACL and response time.
#### Version 2.3.2 - September 2023 (Tokyo)
Fixed: Issue causing slow ACL and response time.
#### Version 4.0.2 - August 2023
New: Updated Patient details view now displays Patient 360 as an overview tab.
#### Version 2.5.1 - May 2023
* New:
+ Healthcare location table updated to support optimized clinical resources and personnel across locations by configuring the new Codeset Locations [sn\_hcls\_codeset\_location]table
+ Contacts of accounts can now be configured to open healthcare cases on the CSM portal for HCLS-B2B2C cases
* Changed: Serial number field added to the Medical device install base item [sn\_hcls\_medical\_device\_install\_base\_item] table
#### Version 2.4.0 - February 2023
* New:
+ The following tables were added to the Healthcare and Life Sciences data model for updated claims management:
- Pre-authorization item [sn\_hcls\_pre\_auth\_item] table
- Pre-authorization diagnosis [sn\_hcls\_pre\_auth\_diagnosis] table
- Claim diagnosis [sn\_hcls\_claim\_diagnosis] table
* Changed:
+ Updated the Patient [sn\_hcls\_patient] table for storing additional patient information
+ Updated the Claim header [sn\_hcls\_claim\_header] and Pre-authorization request [sn\_hcls\_pre\_auth\_header] tables to further improve claims management
#### Version 2.3.1 - December 2022
Changed: Upgraded to the updated ServiceNow AI Platform capabilities enabling reduction in the package size of the ServiceNow Store applications with the removal of the redundant folders and their contents.
#### Version 2.3.0 - November 2022
* New:
+ Enabled accounts and contacts for use within the Healthcare and Life Sciences Service Management Core application
+ Added sn\_hcls.customerservice\_agent role and expanded sn\_hcls.manager role to enable customer service agents and managers to create and manage healthcare cases for accounts and contacts
+ Support for clinical devices in the Healthcare and Life Sciences data model
#### Version 2.2.0 - August 2022
* New:
+ Improvements in role-based access to healthcare cases, tasks, and data
+ Domain separation support in Healthcare and Life Sciences Service Management Core
#### Version 2.1.0 - May 2022
* New:
+ Added new tables Dosage specification [sn\_hcls\_dosage\_specification], Dosage variable [sn\_hcls\_dosage\_variable], and Dosage definition [sn\_hcls\_dosage\_definition] for specifying medication dosage within a
program
+ Added new table Appointment participant [sn\_hcls\_appointment\_participant] for managing multiple participants within an appointment
+ Added new table Source system [sn\_hcls\_source\_system] for storing source system and destination information to support external integrations
* Changed:
+ Updated the Healthcare and Life Sciences data model and business logic around consent management
+ Updated the Healthcare code set [sn\_hcls\_code\_set] table for storing code set system information
+ Healthcare cases now have the Patient field listed as optional
#### Version 2.0.0 - February 2022
* New: Configurable Patient Portal that will allow patients to manage or request healthcare services, schedule immunizations, manage upcoming appointments, view household member information, and interact with care
teams
* Changed: Consolidated Workspace landing page for agents to provide cohesive view and manage all types of patient requests
#### Version 1.4.0 - October 2021
Changed: Updated the Healthcare and Life Sciences data model to support the Patient Support Services application.
| ---
title: Healthcare and Life Sciences Service Management Core release notes
description: Version history for the Healthcare and Life Sciences Service Management
Core application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Healthcare and Life Sciences Service Management Core release notes
Version history for the Healthcare and Life Sciences Service Management Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 11.0.0 - August 2025
* Changed: Moved CSM playbooks from HCLS Core to Pre-Visit Management.
* Fixed:
+ Removed duplicate conditions/scripts from the field level ACLs.
+ Corrected table access for HCLS admin, HCLS Manager, and HCLS Agent roles.
+ Corrected HCLS Agent access to HCLS Cases and Patient Identifiers.
+ Corrected role access on Service Model Foundation tables.
#### Version 10.1.0 - May 2025
Changed: Added new OAuth Util Script to support retrieving Epic launch tokens from the user launch context when utilizing SMART on FHIR to authenticate with Epic's Hyperspace.
#### Version 10.0.3 - February 2025
* Improved Healthcare Organization creation process to simplify linking with associated Business Location.
+ Previously admins would have to manually create a Business Location and associate it to the Healthcare Organization. Now when a Healthcare Organization is created the Business Location is automatically created
and linked to the Healthcare Organization.
* Improved Healthcare Location to allow for a single Healthcare Location to be associated to multiple Healthcare Organizations.
+ Previously a Healthcare Location could only be associated to one Healthcare Organization.
#### Version 8.0.3 - February 2025
* Updates made to give sn\_hcls\_patient for appropriate role access
* CSM query rules and Scripted ACLs added to the following tables.
+ sn\_hcls\_patient\_identifier
+ sn\_hcls\_pre\_auth\_header
+ sn\_hcls\_pre\_auth\_diagnosis
+ sn\_hcls\_pre\_auth\_item
+ sn\_hcls\_claim\_diagnosis
+ sn\_hcls\_pract\_location\_specialty
+ sn\_hcls\_practitioner
+ sn\_hcls\_practitioner\_facility
+ sn\_hcls\_practitioner\_specialty
+ sn\_hcls\_immunization
+ sn\_hcls\_enrolled\_program
#### Version 9.0.0 - August 2024
* New: Use the new Patient identifier table to maintain and manage multiple identifiers such as patient MRN, social security number, and more.
* Changed: The Healthcare Workspace has received performance improvements to optimize loading times.
#### Version 8.0.0 - May 2024
* New:
+ CSDM life cycle stage and status model have been adopted. The following tables now have the option to activate these mappings in the life cycle mapping table:
- sn\_hcls\_immunization
- sn\_hcls\_medication
- sn\_hcls\_enrolled\_program\_service
- sn\_hcls\_enrolled\_program
- sn\_hcls\_medical\_device\_install\_base\_item
+ Clicking on the 'Activate' button in the life\_cycle\_mapping table will activate the CSDM fields population based on the mapping set in this table for all the tables in the instance. Legacy state fields can
still be used.
+ Model category and product instance identifier have been adopted from CSM.
#### Version 7.1.0 - February 2024
* New: Generate a summary from fields that you selected on a case record and quickly understand the case context by using the Now Assist case summarization within Workspace.
* Changed:
+ The EMR Help application has been enhanced to provide requestors with the capability to create additional HCLS cases.
+ The following updates have been made to the data model to take advantage of the core CSM install base item capabilities to track internal and external items:
- The following tables now extend Install Base Item instead of Healthcare sold product:
* Member plan[sn\_hcls\_member\_plan]>
* Medication[sn\_hcls\_medication]>
* Immunization[sn\_hcls\_immunization]>
* Enrolled program[sn\_hcls\_enrolled\_program]>
* Enrolled program service[sn\_hcls\_enrolled\_program\_service]
- This will have impact on the following columns:
* The hcls\_state field under table Enrolled program and Enrolled program service tables has been deprecated and the state field from the Install base table will be used going forward. Data has been
moved from hcls\_state field to state field.>
* The parent column now refers to the parent install base item to ensure that proper parent-child relation is maintained.>
* The source\_task column under the Enrolled program and Enrolled program service tables is now tracked using the affected install base item m:m table.
+ Healthcare locations and organizations realigned for multi-industry cases:
- Healthcare Organization [sn\_hcls\_organization] table is now a standalone table and no longer extends Service Organization.
* In some cases, custom tables might have a reference to Company/Service Organization which can contain the value of a healthcare organization. In scenarios where custom columns refer to Service
Organization and have Healthcare Organization data, please reach out to Now Support for the migration script.
* Parent field now refers to Healthcare organization.
- Healthcare Location [sn\_hcls\_location] table is now a standalone table and no longer extends Service Organization.
* Healthcare Cases, Install Base records, and Sold Product records can no longer be created for Healthcare Locations. For existing records of these types, the Healthcare Location value will be
replaced by the service organization value of the associated Healthcare Organization as a Healthcare location is always associated with a Healthcare Organization.>
* Service\_organization\_parent field data has been cloned to parent location field. Parent location will be used going forward.>
* Parent field data has been cloned to the organization field. Organization will be used going forward.>
- Practitioner Location [sn\_hcls\_practitioner\_facility] table is now a standalone table and no longer extends Service Organization Member.>
* In instances where a mapping exists between Healthcare Location and a Practitioner, the updated mapping will be between Healthcare Organization (of the associated Healthcare Location) and that
Practitioner as Healthcare Location is now a standalone table and no longer extends the Business Location table.>
* Service\_organization field data has been cloned to location field. Location will be used going forward.>
* Removed:
+ Consumable model [cmdb\_consumable\_product\_model] table has been removed from the data model.
+ Healthcare sold product[sn\_hcls\_sold\_product] has been deprecated>
+ Payer plan table has been deprecated. Where this was previously used, medical insurance model is now used going forward.>
+ Medication product model [sn\_hcls\_medication\_product] table has been deprecated. Where this was previously used, Medication Model [sn\_ent\_medication\_model] table is now used going forward.>
+ Vaccine product [sn\_hcls\_vaccine\_product] table has been deprecated. Where this was previously used, Vaccination model [sn\_ent\_vaccination\_model] table is now used going forward.
#### Version 5.0.2 - January 2024 (Vancouver)
Security fix.
#### Version 2.5.6 - January 2024 (Utah)
Security fix for Service Portal.
#### Version 2.3.4 - January 2024 (Tokyo)
Security fix for Service Portal.
#### Version 5.0.0 - November 2023
* Changed:
+ Care specialities have been introduced and aligned to practitioners. A form view has been provided in Workspace and navigation is available from the List Menu.
+ Observations and conditions have been linked to appointments.
+ Practitioner locations and care specialities have been aligned.
#### Version 2.5.4 - September 2023 (Utah)
Fixed: Issue causing slow ACL and response time.
#### Version 2.3.2 - September 2023 (Tokyo)
Fixed: Issue causing slow ACL and response time.
#### Version 4.0.2 - August 2023
New: Updated Patient details view now displays Patient 360 as an overview tab.
#### Version 2.5.1 - May 2023
* New:
+ Healthcare location table updated to support optimized clinical resources and personnel across locations by configuring the new Codeset Locations [sn\_hcls\_codeset\_location]table
+ Contacts of accounts can now be configured to open healthcare cases on the CSM portal for HCLS-B2B2C cases
* Changed: Serial number field added to the Medical device install base item [sn\_hcls\_medical\_device\_install\_base\_item] table
#### Version 2.4.0 - February 2023
* New:
+ The following tables were added to the Healthcare and Life Sciences data model for updated claims management:
- Pre-authorization item [sn\_hcls\_pre\_auth\_item] table
- Pre-authorization diagnosis [sn\_hcls\_pre\_auth\_diagnosis] table
- Claim diagnosis [sn\_hcls\_claim\_diagnosis] table
* Changed:
+ Updated the Patient [sn\_hcls\_patient] table for storing additional patient information
+ Updated the Claim header [sn\_hcls\_claim\_header] and Pre-authorization request [sn\_hcls\_pre\_auth\_header] tables to further improve claims management
#### Version 2.3.1 - December 2022
Changed: Upgraded to the updated ServiceNow AI Platform capabilities enabling reduction in the package size of the ServiceNow Store applications with the removal of the redundant folders and their contents.
#### Version 2.3.0 - November 2022
* New:
+ Enabled accounts and contacts for use within the Healthcare and Life Sciences Service Management Core application
+ Added sn\_hcls.customerservice\_agent role and expanded sn\_hcls.manager role to enable customer service agents and managers to create and manage healthcare cases for accounts and contacts
+ Support for clinical devices in the Healthcare and Life Sciences data model
#### Version 2.2.0 - August 2022
* New:
+ Improvements in role-based access to healthcare cases, tasks, and data
+ Domain separation support in Healthcare and Life Sciences Service Management Core
#### Version 2.1.0 - May 2022
* New:
+ Added new tables Dosage specification [sn\_hcls\_dosage\_specification], Dosage variable [sn\_hcls\_dosage\_variable], and Dosage definition [sn\_hcls\_dosage\_definition] for specifying medication dosage within a
program
+ Added new table Appointment participant [sn\_hcls\_appointment\_participant] for managing multiple participants within an appointment
+ Added new table Source system [sn\_hcls\_source\_system] for storing source system and destination information to support external integrations
* Changed:
+ Updated the Healthcare and Life Sciences data model and business logic around consent management
+ Updated the Healthcare code set [sn\_hcls\_code\_set] table for storing code set system information
+ Healthcare cases now have the Patient field listed as optional
#### Version 2.0.0 - February 2022
* New: Configurable Patient Portal that will allow patients to manage or request healthcare services, schedule immunizations, manage upcoming appointments, view household member information, and interact with care
teams
* Changed: Consolidated Workspace landing page for agents to provide cohesive view and manage all types of patient requests
#### Version 1.4.0 - October 2021
Changed: Updated the Healthcare and Life Sciences data model to support the Patient Support Services application.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-ops-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-ops-core.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-ops-core.html | Healthcare Operations Core release notes | Version history for the Healthcare Operations Core application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Healthcare and Life Sciences release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-ops-core.html" id="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-ops-core.html"><body id="store-rn-healthcare-ops-core"><main role="main"><article role="article" class="dita" id="store-rn-healthcare-ops-core" aria-labelledby="title_store-rn-healthcare-ops-core">
<h1 class="title topictitle1" id="title_store-rn-healthcare-ops-core"><span class="ph">Healthcare Operations Core</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Healthcare Operations Core</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-healthcare-ops-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d420070e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.0 - August 2025</dt>
<dd class="dd">Changed: Minor improvements were made to UI Actions, UI Policies, and client scripts in support of the new Care Team Operations for Facilities and Care Team Operations for Environmental Services applications.</dd>
<dt class="dt dlterm">Version 1.2.0 - May 2025</dt>
<dd class="dd" id="store-rn-healthcare-ops-core__latest-store-rn-healthcare-ops-core">Changed: The HCO core admin role has been granted the view_changer role.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2025</dt>
<dd class="dd">The ServiceNow Healthcare Operations Core application provides the foundation to enable hospitals to streamline and automate their operations.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Healthcare Operations Core release notes
Version history for the Healthcare Operations Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
Changed: Minor improvements were made to UI Actions, UI Policies, and client scripts in support of the new Care Team Operations for Facilities and Care Team Operations for Environmental Services applications.
#### Version 1.2.0 - May 2025
Changed: The HCO core admin role has been granted the view\_changer role.
#### Version 1.0.0 - February 2025
The ServiceNow Healthcare Operations Core application provides the foundation to enable hospitals to streamline and automate their operations.
| ---
title: Healthcare Operations Core release notes
description: Version history for the Healthcare Operations Core application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Healthcare Operations Core release notes
Version history for the Healthcare Operations Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
Changed: Minor improvements were made to UI Actions, UI Policies, and client scripts in support of the new Care Team Operations for Facilities and Care Team Operations for Environmental Services applications.
#### Version 1.2.0 - May 2025
Changed: The HCO core admin role has been granted the view\_changer role.
#### Version 1.0.0 - February 2025
The ServiceNow Healthcare Operations Core application provides the foundation to enable hospitals to streamline and automate their operations.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-patient-support-services.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-patient-support-services.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-patient-support-services.html | Patient Support Services release notes | Version history for the Patient Support Services application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Healthcare and Life Sciences release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-patient-support-services.html" id="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-patient-support-services.html"><body id="store-rn-healthcare-patient-support-services"><main role="main"><article role="article" class="dita" id="store-rn-healthcare-patient-support-services" aria-labelledby="title_store-rn-healthcare-patient-support-services">
<h1 class="title topictitle1" id="title_store-rn-healthcare-patient-support-services"><span class="ph">Patient Support Services</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Patient Support Services</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-healthcare-patient-support-services__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d561470e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 9.0.2 - February 2025</dt>
<dd class="dd" id="store-rn-healthcare-patient-support-services__latest-store-rn-telecom-patient-support-services">Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details on this process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.</dd>
<dt class="dt dlterm">Version 7.0.1 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Updates made to give sn_hcls_patient for appropriate role access</li>
<li class="li">CSM query rules and Scripted ACLs added to the following tables:<ul class="ul">
<li class="li">sn_patientservice_training_task</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.0.0 - August 2024</dt>
<dd class="dd">New: Three new Automated Testing Frameworks tests were added.</dd>
<dt class="dt dlterm">Version 7.0.0 - May 2024</dt>
<dd class="dd">New: Improved the Onbourd Medical Device record producer to be conformant with PID uptake.</dd>
<dt class="dt dlterm">Version 6.0.0 - February 2024</dt>
<dd class="dd">New: Added minor enhancements to true up to the Washington DC release.</dd>
<dt class="dt dlterm">Version 4.0.0 - November 2023</dt>
<dd class="dd">Changed: Dashboards have been updated with improved data visualizations and navigation.</dd>
<dt class="dt dlterm">Version 1.5.3 - September 2023 (Utah)</dt>
<dd class="dd">Fixed: Issue causing slow ACL and response time.</dd>
<dt class="dt dlterm">Version 1.3.3 - September 2023 (Tokyo)</dt>
<dd class="dd">Fixed: Issue causing slow ACL and response time.</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd">Minor fixes to true up to Vancouver release.</dd>
<dt class="dt dlterm">Version 1.5.0 - May 2023</dt>
<dd class="dd">Changed: Existing role sn_customerservice.customer_data_viewer is now contained directly under sn_patientservice.agent_connector. No change to role functionality.</dd>
<dt class="dt dlterm">Version 1.4.1 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-healthcare-patient-support-services__ul_chs_xyz_3wb">
<li class="li">New: Error document has been added to appointment booking</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-healthcare-patient-support-services__ul_awp_1zz_3wb">
<li class="li">Issue with enrollment case patient 360 demographics populating incorrectly</li>
<li class="li">Issue with filtering enrollment case patient 360</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-healthcare-patient-support-services__ul_yng_wxr_35b">
<li class="li">New:<ul class="ul" id="store-rn-healthcare-patient-support-services__ul_xsl_xxr_35b">
<li class="li">Agent connectors and contributors for enrollment cases: Administer who can act as an agent connector or contributor for enrollment cases by assigning the following roles<ul class="ul" id="store-rn-healthcare-patient-support-services__ul_jhk_1yr_35b">
<li class="li">sn_patientservice.agent_connector</li>
<li class="li">sn_patientservice.contributor</li>
</ul></li>
<li class="li">Enrollment case contributors: Create enrollment cases for your patients with contributor profile from a service portal.</li>
<li class="li">Domain separation support in Patient Support Services Use domain separation at the basic support level in Patient Support Services.</li>
</ul></li>
<li class="li">Removed: The sample Enrollment Request Form [enrollment_request_form] page was removed.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: <ul class="ul">
<li class="li">Playbook experience now allows creating a prescription based on configured dosage specifications for a program</li>
<li class="li">Playbook experience now handles consent management changes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - February 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.0.1 - October 2021</dt>
<dd class="dd">Patient Support Services helps life sciences organizations overcome the hurdles faced when patients start therapy by removing financial barriers and streamlining onboarding so that therapy starts faster.</dd>
</dl>
</section>
</div>
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It will be hidden and no longer installed on new instances but\n will continue to be supported. For details on this process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.1 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Updates made to give sn_hcls_patient for appropriate role access</li>\n <li class=\"li\">CSM query rules and Scripted ACLs added to the following tables:<ul class=\"ul\">\n <li class=\"li\">sn_patientservice_training_task</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - August 2024</dt>\n <dd class=\"dd\">New: Three new Automated Testing Frameworks tests were added.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - May 2024</dt>\n <dd class=\"dd\">New: Improved the Onbourd Medical Device record producer to be conformant with PID uptake.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - February 2024</dt>\n <dd class=\"dd\">New: Added minor enhancements to true up to the Washington DC release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - November 2023</dt>\n <dd class=\"dd\">Changed: Dashboards have been updated with improved data visualizations and navigation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.3 - September 2023 (Utah)</dt>\n <dd class=\"dd\">Fixed: Issue causing slow ACL and response time.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.3 - September 2023 (Tokyo)</dt>\n <dd class=\"dd\">Fixed: Issue causing slow ACL and response time.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2023</dt>\n <dd class=\"dd\">Minor fixes to true up to Vancouver release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - May 2023</dt>\n <dd class=\"dd\">Changed: Existing role sn_customerservice.customer_data_viewer is now contained directly under sn_patientservice.agent_connector. No change to role functionality.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.1 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-healthcare-patient-support-services__ul_chs_xyz_3wb\">\n <li class=\"li\">New: Error document has been added to appointment booking</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-healthcare-patient-support-services__ul_awp_1zz_3wb\">\n <li class=\"li\">Issue with enrollment case patient 360 demographics populating incorrectly</li>\n <li class=\"li\">Issue with filtering enrollment case patient 360</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-healthcare-patient-support-services__ul_yng_wxr_35b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-healthcare-patient-support-services__ul_xsl_xxr_35b\">\n <li class=\"li\">Agent connectors and contributors for enrollment cases: Administer who can act as an agent connector or contributor for enrollment cases by assigning the following roles<ul class=\"ul\" id=\"store-rn-healthcare-patient-support-services__ul_jhk_1yr_35b\">\n <li class=\"li\">sn_patientservice.agent_connector</li>\n <li class=\"li\">sn_patientservice.contributor</li>\n </ul></li>\n <li class=\"li\">Enrollment case contributors: Create enrollment cases for your patients with contributor profile from a service portal.</li>\n <li class=\"li\">Domain separation support in Patient Support Services Use domain separation at the basic support level in Patient Support Services.</li>\n </ul></li>\n <li class=\"li\">Removed: The sample Enrollment Request Form [enrollment_request_form] page was removed.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">Playbook experience now allows creating a prescription based on configured dosage specifications for a program</li>\n <li class=\"li\">Playbook experience now handles consent management changes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - February 2022</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - October 2021</dt>\n <dd class=\"dd\">Patient Support Services helps life sciences organizations overcome the hurdles faced when patients start therapy by removing financial barriers and streamlining onboarding so that therapy starts faster.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Patient Support Services release notes
Version history for the Patient Support Services application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.2 - February 2025
Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details on this process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
#### Version 7.0.1 - February 2025
* Updates made to give sn\_hcls\_patient for appropriate role access
* CSM query rules and Scripted ACLs added to the following tables:
+ sn\_patientservice\_training\_task
#### Version 8.0.0 - August 2024
New: Three new Automated Testing Frameworks tests were added.
#### Version 7.0.0 - May 2024
New: Improved the Onbourd Medical Device record producer to be conformant with PID uptake.
#### Version 6.0.0 - February 2024
New: Added minor enhancements to true up to the Washington DC release.
#### Version 4.0.0 - November 2023
Changed: Dashboards have been updated with improved data visualizations and navigation.
#### Version 1.5.3 - September 2023 (Utah)
Fixed: Issue causing slow ACL and response time.
#### Version 1.3.3 - September 2023 (Tokyo)
Fixed: Issue causing slow ACL and response time.
#### Version 3.0.0 - August 2023
Minor fixes to true up to Vancouver release.
#### Version 1.5.0 - May 2023
Changed: Existing role sn\_customerservice.customer\_data\_viewer is now contained directly under sn\_patientservice.agent\_connector. No change to role functionality.
#### Version 1.4.1 - February 2023
* New: Error document has been added to appointment booking
* Fixed:
+ Issue with enrollment case patient 360 demographics populating incorrectly
+ Issue with filtering enrollment case patient 360
#### Version 1.3.0 - August 2022
* New:
+ Agent connectors and contributors for enrollment cases: Administer who can act as an agent connector or contributor for enrollment cases by assigning the following roles
- sn\_patientservice.agent\_connector
- sn\_patientservice.contributor
+ Enrollment case contributors: Create enrollment cases for your patients with contributor profile from a service portal.
+ Domain separation support in Patient Support Services Use domain separation at the basic support level in Patient Support Services.
* Removed: The sample Enrollment Request Form [enrollment\_request\_form] page was removed.
#### Version 1.2.0 - May 2022
* Changed:
+ Playbook experience now allows creating a prescription based on configured dosage specifications for a program
+ Playbook experience now handles consent management changes
#### Version 1.1.0 - February 2022
Minor fixes.
#### Version 1.0.1 - October 2021
Patient Support Services helps life sciences organizations overcome the hurdles faced when patients start therapy by removing financial barriers and streamlining onboarding so that therapy starts faster.
| ---
title: Patient Support Services release notes
description: Version history for the Patient Support Services application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Patient Support Services release notes
Version history for the Patient Support Services application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.2 - February 2025
Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details on this process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
#### Version 7.0.1 - February 2025
* Updates made to give sn\_hcls\_patient for appropriate role access
* CSM query rules and Scripted ACLs added to the following tables:
+ sn\_patientservice\_training\_task
#### Version 8.0.0 - August 2024
New: Three new Automated Testing Frameworks tests were added.
#### Version 7.0.0 - May 2024
New: Improved the Onbourd Medical Device record producer to be conformant with PID uptake.
#### Version 6.0.0 - February 2024
New: Added minor enhancements to true up to the Washington DC release.
#### Version 4.0.0 - November 2023
Changed: Dashboards have been updated with improved data visualizations and navigation.
#### Version 1.5.3 - September 2023 (Utah)
Fixed: Issue causing slow ACL and response time.
#### Version 1.3.3 - September 2023 (Tokyo)
Fixed: Issue causing slow ACL and response time.
#### Version 3.0.0 - August 2023
Minor fixes to true up to Vancouver release.
#### Version 1.5.0 - May 2023
Changed: Existing role sn\_customerservice.customer\_data\_viewer is now contained directly under sn\_patientservice.agent\_connector. No change to role functionality.
#### Version 1.4.1 - February 2023
* New: Error document has been added to appointment booking
* Fixed:
+ Issue with enrollment case patient 360 demographics populating incorrectly
+ Issue with filtering enrollment case patient 360
#### Version 1.3.0 - August 2022
* New:
+ Agent connectors and contributors for enrollment cases: Administer who can act as an agent connector or contributor for enrollment cases by assigning the following roles
- sn\_patientservice.agent\_connector
- sn\_patientservice.contributor
+ Enrollment case contributors: Create enrollment cases for your patients with contributor profile from a service portal.
+ Domain separation support in Patient Support Services Use domain separation at the basic support level in Patient Support Services.
* Removed: The sample Enrollment Request Form [enrollment\_request\_form] page was removed.
#### Version 1.2.0 - May 2022
* Changed:
+ Playbook experience now allows creating a prescription based on configured dosage specifications for a program
+ Playbook experience now handles consent management changes
#### Version 1.1.0 - February 2022
Minor fixes.
#### Version 1.0.1 - October 2021
Patient Support Services helps life sciences organizations overcome the hurdles faced when patients start therapy by removing financial barriers and streamlining onboarding so that therapy starts faster.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-previsit-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-previsit-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-previsit-mgmt.html | Pre-Visit Management release notes | Version history for the Pre-Visit Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Healthcare and Life Sciences release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-previsit-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-previsit-mgmt.html"><body id="store-rn-healthcare-previsit-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-healthcare-previsit-mgmt" aria-labelledby="title_store-rn-healthcare-previsit-mgmt">
<h1 class="title topictitle1" id="title_store-rn-healthcare-previsit-mgmt"><span class="ph">Pre-Visit Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Pre-Visit Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-healthcare-previsit-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d89988e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 9.1.2 - February 2025</dt>
<dd class="dd" id="store-rn-healthcare-previsit-mgmt__latest-store-rn-healthcare-previsit-mgmt">Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue
to be supported. For details on this process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.</dd>
<dt class="dt dlterm">Version 8.0.1 - January 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-healthcare-previsit-mgmt__ul_uwm_mnh_xdc">
<li class="li">Adjusted access to the sn_previsit_procedure_request_list table as follows: <ul class="ul" id="store-rn-healthcare-previsit-mgmt__ul_nxm_mnh_xdc">
<li class="li">Removed read/write access from sn_previsit.sm_agent role.</li>
<li class="li">Added read/write access to sn_previsit.patient_service_agent and sn_previsit.agent_connector roles.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.1.1 - December 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-healthcare-previsit-mgmt__ul_q55_ghq_4dc">
<li class="li">Adjusted access to the sn_previsit_procedure_request_list table as follows: <ul class="ul" id="store-rn-healthcare-previsit-mgmt__ul_x55_ghq_4dc">
<li class="li">Removed read/write access from sn_previsit.sm_agent role.</li>
<li class="li">Added read/write access to sn_previsit.patient_service_agent and sn_previsit.agent_connector roles.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.0.0 - August 2024</dt>
<dd class="dd">New: Added minor improvements to true up to the Xanadu release.</dd>
<dt class="dt dlterm">Version 7.0.0 - May 2024</dt>
<dd class="dd">Removed: Deprecated the old dashboards from the application.</dd>
<dt class="dt dlterm">Version 6.0.0 - February 2024</dt>
<dd class="dd">New: Added minor enhancements to true up to the Washington DC release.</dd>
<dt class="dt dlterm">Version 4.0.0 - November 2023</dt>
<dd class="dd">Changed: Dashboards have been updated with improved data visualizations and navigation.</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd">Minor fixes to true up to Vancouver release.</dd>
<dt class="dt dlterm">Version 1.4.0 - May 2023</dt>
<dd class="dd">Changed: Existing sn_customerservice.customer_data_viewer role is now contained directly under sn_previsit.agent_connector. No change to role functionality.</dd>
<dt class="dt dlterm">Version 1.3.1 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Issue where procedure request's patient 360 demographics populates incorrectly</li>
<li class="li">Issue where changing a case state to Closed Complete or Closed Incomplete still allows for operations in the playbook to occur.</li>
</ul></li>
<li class="li">Removed: The 'Open list' button in playbook activities has been removed</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-healthcare-previsit-mgmt__ul_vql_hyr_35b">
<li class="li">New:<ul class="ul" id="store-rn-healthcare-previsit-mgmt__ul_xqx_hyr_35b">
<li class="li">Agent connectors and contributors for procedure request cases: Administer who can act as an agent connector or contributor for procedure request cases by assigning the following roles<ul class="ul" id="store-rn-healthcare-previsit-mgmt__ul_mf3_jyr_35b">
<li class="li">sn_previsit.agent_connector</li>
<li class="li">sn_previsit.contributor</li>
</ul></li>
<li class="li">Procedure request case contributors: Create procedure request cases for your patients with contributor profile from a service portal.</li>
<li class="li">Domain separation support in Pre-Visit Management: Use domain separation at the basic support level in Pre-Visit Management.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - May 2022</dt>
<dd class="dd">Changed: Playbook experience now handles consent management changes</dd>
<dt class="dt dlterm">Version 1.0.2 - February 2022</dt>
<dd class="dd">Fixed: Minor bugs</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-previsit-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-previsit-mgmt.html\"><body id=\"store-rn-healthcare-previsit-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-healthcare-previsit-mgmt\" aria-labelledby=\"title_store-rn-healthcare-previsit-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-healthcare-previsit-mgmt\"><span class=\"ph\">Pre-Visit Management</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Pre-Visit Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-healthcare-previsit-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d89988e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 9.1.2 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-healthcare-previsit-mgmt__latest-store-rn-healthcare-previsit-mgmt\">Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue\n to be supported. For details on this process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.1 - January 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-healthcare-previsit-mgmt__ul_uwm_mnh_xdc\">\n <li class=\"li\">Adjusted access to the sn_previsit_procedure_request_list table as follows: <ul class=\"ul\" id=\"store-rn-healthcare-previsit-mgmt__ul_nxm_mnh_xdc\">\n <li class=\"li\">Removed read/write access from sn_previsit.sm_agent role.</li>\n <li class=\"li\">Added read/write access to sn_previsit.patient_service_agent and sn_previsit.agent_connector roles.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 9.1.1 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-healthcare-previsit-mgmt__ul_q55_ghq_4dc\">\n <li class=\"li\">Adjusted access to the sn_previsit_procedure_request_list table as follows: <ul class=\"ul\" id=\"store-rn-healthcare-previsit-mgmt__ul_x55_ghq_4dc\">\n <li class=\"li\">Removed read/write access from sn_previsit.sm_agent role.</li>\n <li class=\"li\">Added read/write access to sn_previsit.patient_service_agent and sn_previsit.agent_connector roles.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - August 2024</dt>\n <dd class=\"dd\">New: Added minor improvements to true up to the Xanadu release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - May 2024</dt>\n <dd class=\"dd\">Removed: Deprecated the old dashboards from the application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - February 2024</dt>\n <dd class=\"dd\">New: Added minor enhancements to true up to the Washington DC release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - November 2023</dt>\n <dd class=\"dd\">Changed: Dashboards have been updated with improved data visualizations and navigation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2023</dt>\n <dd class=\"dd\">Minor fixes to true up to Vancouver release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - May 2023</dt>\n <dd class=\"dd\">Changed: Existing sn_customerservice.customer_data_viewer role is now contained directly under sn_previsit.agent_connector. 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} | # Pre-Visit Management release notes
Version history for the Pre-Visit Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.1.2 - February 2025
Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue
to be supported. For details on this process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
#### Version 8.0.1 - January 2025
* Fixed:
+ Adjusted access to the sn\_previsit\_procedure\_request\_list table as follows:
- Removed read/write access from sn\_previsit.sm\_agent role.
- Added read/write access to sn\_previsit.patient\_service\_agent and sn\_previsit.agent\_connector roles.
#### Version 9.1.1 - December 2024
* Fixed:
+ Adjusted access to the sn\_previsit\_procedure\_request\_list table as follows:
- Removed read/write access from sn\_previsit.sm\_agent role.
- Added read/write access to sn\_previsit.patient\_service\_agent and sn\_previsit.agent\_connector roles.
#### Version 8.0.0 - August 2024
New: Added minor improvements to true up to the Xanadu release.
#### Version 7.0.0 - May 2024
Removed: Deprecated the old dashboards from the application.
#### Version 6.0.0 - February 2024
New: Added minor enhancements to true up to the Washington DC release.
#### Version 4.0.0 - November 2023
Changed: Dashboards have been updated with improved data visualizations and navigation.
#### Version 3.0.0 - August 2023
Minor fixes to true up to Vancouver release.
#### Version 1.4.0 - May 2023
Changed: Existing sn\_customerservice.customer\_data\_viewer role is now contained directly under sn\_previsit.agent\_connector. No change to role functionality.
#### Version 1.3.1 - February 2023
* Fixed:
+ Issue where procedure request's patient 360 demographics populates incorrectly
+ Issue where changing a case state to Closed Complete or Closed Incomplete still allows for operations in the playbook to occur.
* Removed: The 'Open list' button in playbook activities has been removed
#### Version 1.2.0 - August 2022
* New:
+ Agent connectors and contributors for procedure request cases: Administer who can act as an agent connector or contributor for procedure request cases by assigning the following roles
- sn\_previsit.agent\_connector
- sn\_previsit.contributor
+ Procedure request case contributors: Create procedure request cases for your patients with contributor profile from a service portal.
+ Domain separation support in Pre-Visit Management: Use domain separation at the basic support level in Pre-Visit Management.
#### Version 1.1.0 - May 2022
Changed: Playbook experience now handles consent management changes
#### Version 1.0.2 - February 2022
Fixed: Minor bugs
| ---
title: Pre-Visit Management release notes
description: Version history for the Pre-Visit Management application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Pre-Visit Management release notes
Version history for the Pre-Visit Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.1.2 - February 2025
Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue
to be supported. For details on this process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
#### Version 8.0.1 - January 2025
* Fixed:
+ Adjusted access to the sn\_previsit\_procedure\_request\_list table as follows:
- Removed read/write access from sn\_previsit.sm\_agent role.
- Added read/write access to sn\_previsit.patient\_service\_agent and sn\_previsit.agent\_connector roles.
#### Version 9.1.1 - December 2024
* Fixed:
+ Adjusted access to the sn\_previsit\_procedure\_request\_list table as follows:
- Removed read/write access from sn\_previsit.sm\_agent role.
- Added read/write access to sn\_previsit.patient\_service\_agent and sn\_previsit.agent\_connector roles.
#### Version 8.0.0 - August 2024
New: Added minor improvements to true up to the Xanadu release.
#### Version 7.0.0 - May 2024
Removed: Deprecated the old dashboards from the application.
#### Version 6.0.0 - February 2024
New: Added minor enhancements to true up to the Washington DC release.
#### Version 4.0.0 - November 2023
Changed: Dashboards have been updated with improved data visualizations and navigation.
#### Version 3.0.0 - August 2023
Minor fixes to true up to Vancouver release.
#### Version 1.4.0 - May 2023
Changed: Existing sn\_customerservice.customer\_data\_viewer role is now contained directly under sn\_previsit.agent\_connector. No change to role functionality.
#### Version 1.3.1 - February 2023
* Fixed:
+ Issue where procedure request's patient 360 demographics populates incorrectly
+ Issue where changing a case state to Closed Complete or Closed Incomplete still allows for operations in the playbook to occur.
* Removed: The 'Open list' button in playbook activities has been removed
#### Version 1.2.0 - August 2022
* New:
+ Agent connectors and contributors for procedure request cases: Administer who can act as an agent connector or contributor for procedure request cases by assigning the following roles
- sn\_previsit.agent\_connector
- sn\_previsit.contributor
+ Procedure request case contributors: Create procedure request cases for your patients with contributor profile from a service portal.
+ Domain separation support in Pre-Visit Management: Use domain separation at the basic support level in Pre-Visit Management.
#### Version 1.1.0 - May 2022
Changed: Playbook experience now handles consent management changes
#### Version 1.0.2 - February 2022
Fixed: Minor bugs
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-redox-inbound-integration.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-redox-inbound-integration.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-redox-inbound-integration.html | Redox Inbound Integration release notes | Version history for the Redox Inbound Integration application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Healthcare and Life Sciences release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-redox-inbound-integration.html" id="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-healthcare-redox-inbound-integration.html"><body id="store-rn-healthcare-redox-inbound-integration"><main role="main"><article role="article" class="dita" id="store-rn-healthcare-redox-inbound-integration" aria-labelledby="title_store-rn-healthcare-redox-inbound-integration">
<h1 class="title topictitle1" id="title_store-rn-healthcare-redox-inbound-integration"><span class="ph">Redox Inbound Integration</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Redox Inbound Integration</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-healthcare-redox-inbound-integration__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d144019e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.2 - February 2025</dt>
<dd class="dd" id="store-rn-healthcare-redox-inbound-integration__latest-store-rn-healthcare-redox-inbound-integration">Starting with the Yokohama release, Redox Inbound Integration is being prepared for future deprecation. It will be hidden and no longer installed on new instances
but will continue to be supported. For details on this process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.</dd>
<dt class="dt dlterm">Version 6.0.0 - August 2024</dt>
<dd class="dd">New: Added minor improvements to true up to the Xanadu release.</dd>
<dt class="dt dlterm">Version 5.0.0 - February 2024</dt>
<dd class="dd">New: Added minor enhancements to true up to the Washington DC release.</dd>
<dt class="dt dlterm">Version 4.0.0 - August 2023</dt>
<dd class="dd">New: Minor changes to true up for Vancouver release.</dd>
<dt class="dt dlterm">Version 2.1.3 - February 2023</dt>
<dd class="dd">Minor fixes with data processing.</dd>
<dt class="dt dlterm">Version 2.1.2 - December 2022</dt>
<dd class="dd">Changed: Upgraded to the updated <span class="ph">ServiceNow AI Platform capabilities</span> enabling reduction in the package size of the ServiceNow Store applications with the removal of the redundant folders and their contents.</dd>
<dt class="dt dlterm">Version 2.1.0 - November 2022</dt>
<dd class="dd">New: Actions were added for providers, scheduling, medications, and patient administration.</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2022</dt>
<dd class="dd">Hospitals, payers (insurance), and life sciences organizations can leverage data from multiple systems and enable bidirectional integrations via the Redox Integration application. Improve inbound and proactive outbound
service scalability and capabilities by using the application to integrate with any ONC certified electronic medical records (EMR) systems and electronic health records (EHR) systems. Additionally, thousands of healthcare
systems can leverage their existing Redox integration profile to rapidly adopt the application.</dd>
</dl>
</section>
</div>
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} | # Redox Inbound Integration release notes
Version history for the Redox Inbound Integration application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.2 - February 2025
Starting with the Yokohama release, Redox Inbound Integration is being prepared for future deprecation. It will be hidden and no longer installed on new instances
but will continue to be supported. For details on this process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
#### Version 6.0.0 - August 2024
New: Added minor improvements to true up to the Xanadu release.
#### Version 5.0.0 - February 2024
New: Added minor enhancements to true up to the Washington DC release.
#### Version 4.0.0 - August 2023
New: Minor changes to true up for Vancouver release.
#### Version 2.1.3 - February 2023
Minor fixes with data processing.
#### Version 2.1.2 - December 2022
Changed: Upgraded to the updated ServiceNow AI Platform capabilities enabling reduction in the package size of the ServiceNow Store applications with the removal of the redundant folders and their contents.
#### Version 2.1.0 - November 2022
New: Actions were added for providers, scheduling, medications, and patient administration.
#### Version 2.0.0 - August 2022
Hospitals, payers (insurance), and life sciences organizations can leverage data from multiple systems and enable bidirectional integrations via the Redox Integration application. Improve inbound and proactive outbound
service scalability and capabilities by using the application to integrate with any ONC certified electronic medical records (EMR) systems and electronic health records (EHR) systems. Additionally, thousands of healthcare
systems can leverage their existing Redox integration profile to rapidly adopt the application.
| ---
title: Redox Inbound Integration release notes
description: Version history for the Redox Inbound Integration application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Redox Inbound Integration release notes
Version history for the Redox Inbound Integration application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.2 - February 2025
Starting with the Yokohama release, Redox Inbound Integration is being prepared for future deprecation. It will be hidden and no longer installed on new instances
but will continue to be supported. For details on this process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
#### Version 6.0.0 - August 2024
New: Added minor improvements to true up to the Xanadu release.
#### Version 5.0.0 - February 2024
New: Added minor enhancements to true up to the Washington DC release.
#### Version 4.0.0 - August 2023
New: Minor changes to true up for Vancouver release.
#### Version 2.1.3 - February 2023
Minor fixes with data processing.
#### Version 2.1.2 - December 2022
Changed: Upgraded to the updated ServiceNow AI Platform capabilities enabling reduction in the package size of the ServiceNow Store applications with the removal of the redundant folders and their contents.
#### Version 2.1.0 - November 2022
New: Actions were added for providers, scheduling, medications, and patient administration.
#### Version 2.0.0 - August 2022
Hospitals, payers (insurance), and life sciences organizations can leverage data from multiple systems and enable bidirectional integrations via the Redox Integration application. Improve inbound and proactive outbound
service scalability and capabilities by using the application to integrate with any ONC certified electronic medical records (EMR) systems and electronic health records (EHR) systems. Additionally, thousands of healthcare
systems can leverage their existing Redox integration profile to rapidly adopt the application.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-pa-contentpack-healthcare-cdm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/healthcare-and-life-sciences/store-rn-pa-contentpack-healthcare-cdm.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/healthcare-and-life-sciences/store-rn-pa-contentpack-healthcare-cdm.html | Performance Analytics Content Pack for Healthcare CDM release notes | Version history for the Performance Analytics Content Pack for Healthcare CDM application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Healthcare and Life Sciences release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-pa-contentpack-healthcare-cdm.html" id="bundle:store-release-notes/enus/release-notes/store/healthcare-and-life-sciences/store-rn-pa-contentpack-healthcare-cdm.html"><body id="store-rn-pa-contentpack-healthcare-cdm"><main role="main"><article role="article" class="dita" id="store-rn-pa-contentpack-healthcare-cdm" aria-labelledby="title_store-rn-pa-contentpack-healthcare-cdm">
<h1 class="title topictitle1" id="title_store-rn-pa-contentpack-healthcare-cdm"><span class="ph">Performance Analytics</span> Content Pack for Healthcare <span class="ph">CDM</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Performance Analytics</span> Content Pack for Healthcare <span class="ph">CDM</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-pa-contentpack-healthcare-cdm__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d222227e69" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.0.0 - May 2024</dt>
<dd class="dd" id="store-rn-pa-contentpack-healthcare-cdm__latest-store-rn-pa-contentpack-healthcare-cdm">New: Added minor performance improvements.</dd>
<dt class="dt dlterm">Version 3.0.0 - February 2024</dt>
<dd class="dd">New: Add minor enhancements to true up to the Washington release.</dd>
<dt class="dt dlterm">Version 2.0.0 - November 2023</dt>
<dd class="dd">Minor changes.</dd>
<dt class="dt dlterm">Version 1.1.0 - August 2023</dt>
<dd class="dd">First release: Provides Performance Analytics capabilities and dashboard for healthcare clinical device management applications. We have provided a dashboard and reports that are useful for leaders in clinical engineering
or biomedical engineering departments of hospitals, clinics and specialty chains. This dashboard and associated reports can be used to meet audit and compliance requirements.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Performance Analytics Content Pack for Healthcare CDM release notes
Version history for the Performance Analytics Content Pack for Healthcare CDM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.0 - May 2024
New: Added minor performance improvements.
#### Version 3.0.0 - February 2024
New: Add minor enhancements to true up to the Washington release.
#### Version 2.0.0 - November 2023
Minor changes.
#### Version 1.1.0 - August 2023
First release: Provides Performance Analytics capabilities and dashboard for healthcare clinical device management applications. We have provided a dashboard and reports that are useful for leaders in clinical engineering
or biomedical engineering departments of hospitals, clinics and specialty chains. This dashboard and associated reports can be used to meet audit and compliance requirements.
| ---
title: Performance Analytics Content Pack for Healthcare CDM release notes
description: Version history for the Performance Analytics Content Pack for Healthcare
CDM application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Performance Analytics Content Pack for Healthcare CDM release notes
Version history for the Performance Analytics Content Pack for Healthcare CDM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.0 - May 2024
New: Added minor performance improvements.
#### Version 3.0.0 - February 2024
New: Add minor enhancements to true up to the Washington release.
#### Version 2.0.0 - November 2023
Minor changes.
#### Version 1.1.0 - August 2023
First release: Provides Performance Analytics capabilities and dashboard for healthcare clinical device management applications. We have provided a dashboard and reports that are useful for leaders in clinical engineering
or biomedical engineering departments of hospitals, clinics and specialty chains. This dashboard and associated reports can be used to meet audit and compliance requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-exp-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-exp-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-bcm-emerg-exp-mgmt.html | Emergency Exposure Management release notes | Version history for the Emergency Response Management Emergency Exposure Management on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-exp-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-exp-mgmt.html"><body id="store-rn-bcm-emerg-exp-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-bcm-emerg-exp-mgmt" aria-labelledby="title_store-rn-bcm-emerg-exp-mgmt">
<h1 class="title topictitle1" id="title_store-rn-bcm-emerg-exp-mgmt"><span class="ph">Emergency Exposure Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Emergency Response Management</span>
<span class="ph">Emergency Exposure Management</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-bcm-emerg-exp-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d131806e66" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.27.0 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates</dd>
<dt class="dt dlterm">Version 1.26.0 - November 2024</dt>
<dd class="dd" id="store-rn-bcm-emerg-exp-mgmt__latest-emerg-exp-mgmt">Security fixes.</dd>
<dt class="dt dlterm">Version 1.25.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Security fixes.</li>
<li class="li">Removed: The Field Service Safety dashboard has been deprecated. Customers who have downloaded the 1.24.0 or any older version will continue to have the dashboard and can continue to use it. Customers who have
download 1.25.0 or newer version of the app will NOT have the dashboard.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.24.0 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_r5w_mpz_35b">
<li class="li">Fixed:<ul class="ul">
<li class="li">Minor bug</li>
<li class="li">Quality improvement</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.23.0 - January 2022</dt>
<dd class="dd">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>
<dt class="dt dlterm">Version 1.22.1 - December 2021</dt>
<dd class="dd">Changed: Updates to the translation engine</dd>
<dt class="dt dlterm">Version 1.21.0 - November 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.20.0 - October 2021</dt>
<dd class="dd">Fixed: Security bug</dd>
<dt class="dt dlterm">Version 1.19.0 - September 2021</dt>
<dd class="dd">New: Ability to view the Field Service Safety Dashboard with new theming</dd>
<dt class="dt dlterm">Version 1.18.0 - August 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.17.0 - July 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Updates to the translation engine</li>
<li class="li">Fixed: Security bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.16.0 - April 2021</dt>
<dd class="dd">New: Localization for features from the March 25 release</dd>
<dt class="dt dlterm">Version 1.15.0 - March 2021</dt>
<dd class="dd">Fixed: Minor bugs</dd>
<dt class="dt dlterm">Version 1.14.1 - March 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features from the February 18 release</li>
<li class="li">Fixed: Minor bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.13.0 - February 2021</dt>
<dd class="dd">New: Localization for features from the February 4 release</dd>
<dt class="dt dlterm">Version 1.12.0 - February 2021</dt>
<dd class="dd">New: Localization for features from the January 21 release</dd>
<dt class="dt dlterm">Version 1.11.0 - January 2021</dt>
<dd class="dd">New: Support for domain separation</dd>
<dt class="dt dlterm">Version 1.10.0 - December 2020</dt>
<dd class="dd">New: Localization for features from the November 19 release</dd>
<dt class="dt dlterm">Version 1.9.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_zsd_2r1_snb">
<li class="li">New: Localization for features from the November 5 release</li>
<li class="li">Fixed: For users in an Australian timezone, Diagnostic Request end dates now work as expected</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.8.0 - November 2020</dt>
<dd class="dd">New: Localization for features from the October 15 release</dd>
<dt class="dt dlterm">Version 1.7.0 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_hkq_cfg_3nb">
<li class="li">New: Localization for features from the October 1 release</li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.6.2 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_r5j_qy1_2nb">
<li class="li">New:<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_w22_sy1_2nb">
<li class="li">The new Tracing System module is a central location for admins to set up new data sources and all aspects of how to retrieve and use contact tracing data.</li>
<li class="li">To allow existing Emergency Exposure Management users to migrate to the new "bring your own data source" feature, v1.6.2 includes an upgrade fix script.</li>
<li class="li">Localization for features from the September 16 release.</li>
</ul></li>
<li class="li">Changed: The Diagnostic Request form's checkboxes were replaced with a multi-select lookup field.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - September 2020</dt>
<dd class="dd">New: Localization for the September 3 release features</dd>
<dt class="dt dlterm">Version 1.3.0 - September 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_un3_b3f_wmb">
<li class="li">New:<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_r31_c3f_wmb">
<li class="li">Cisco DNA Spaces error handling for Emergency Exposure Management</li>
<li class="li">Localization for features from the August 20 release</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - August 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_cjl_mf3_smb">
<li class="li">New:<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_afz_mf3_smb">
<li class="li">Support for the new ServiceNow Contact Tracing application's integration with Cisco DNA Spaces</li>
<li class="li">Localization for features from the August 6 release</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - August 2020</dt>
<dd class="dd">New: Localization for features from the July 23 release</dd>
<dt class="dt dlterm">Version 1.0.11 - July 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_rpy_j3m_kmb">
<li class="li">New:<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_kjc_k3m_kmb">
<li class="li">Localization for features from the July 9 release</li>
<li class="li">Compatible with ServiceNow instances on the Paris release</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.10 - July 2020</dt>
<dd class="dd">New: Localization for features from the June 18 release</dd>
<dt class="dt dlterm">Version 1.0.6 - June 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_cdq_dry_1mb">
<li class="li">New: Localization for Emergency Exposure Management v1.0.5 features</li>
<li class="li">Fixed: Unexpected behavior of 'start date' and 'end date' in Emergency Exposure Management</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.5 - June 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_ibm_2cb_xlb">
<li class="li">New:<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_f1n_fcb_xlb">
<li class="li">Integration with workplace potentially exposed user data</li>
<li class="li">Updated localization for:<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_tjd_3cb_xlb">
<li class="li">Japanese</li>
<li class="li">French</li>
<li class="li">German</li>
<li class="li">Spanish</li>
<li class="li">Italian</li>
<li class="li">Brazilian Portuguese</li>
<li class="li">Korean</li>
<li class="li">Simplified Chinese</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.4 - April 2020</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: The <span class="ph">Emergency Exposure Management</span> UI is now available in the following languages. <ul class="ul">
<li class="li">Brazil/Portuguese</li>
<li class="li">French</li>
<li class="li">German</li>
<li class="li">Italian</li>
<li class="li">Japanese</li>
<li class="li">Korean</li>
<li class="li">Simplified Chinese</li>
<li class="li">Spanish</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.3 - April 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_j2d_12g_flb">
<li class="li">New:<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_gzd_h21_flb">
<li class="li">General improvements to the ‘Use Outlook meetings’ feature, including the ability to check attendee details for recurring meetings</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-bcm-emerg-exp-mgmt__ul_uww_h21_flb">
<li class="li">On the Diagnostic Request form, the blue banner to ‘Select start and end dates’ no longer appears after the dates have been selected</li>
<li class="li">In the ‘Use Outlook meetings’ feature’s start and end dates, users can now select future dates</li>
<li class="li">When a user downloads a diagnostics report, the downloaded Excel spreadsheet now includes the ‘From same location’ attribute</li>
<li class="li">Other minor bug fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.2 - March 2020</dt>
<dd class="dd">Enables organizations to identify employees who may have been exposed to infectious diseases, such as the COVID-19 virus, by analyzing an impacted employee's meetings and locations.</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-bcm-emerg-exp-mgmt__section_hqv_4dw_3lb"><h2 id="d131806e612" class="title sectiontitle">Notice regarding use by employers</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Employer utilizing this application. Employers agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Employers remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Employers’ specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-bcm-emerg-exp-mgmt__section_aw5_pdw_3lb"><h2 id="d131806e630" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to <span class="ph">ServiceNow</span> for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. <span class="ph">ServiceNow</span> hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-exp-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-exp-mgmt.html\"><body id=\"store-rn-bcm-emerg-exp-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-bcm-emerg-exp-mgmt\" aria-labelledby=\"title_store-rn-bcm-emerg-exp-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-bcm-emerg-exp-mgmt\"><span class=\"ph\">Emergency Exposure Management</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Emergency Response Management</span>\n <span class=\"ph\">Emergency Exposure Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-bcm-emerg-exp-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d131806e66\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.27.0 - August 2025</dt>\n <dd class=\"dd\">Changed: Minor ACL updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.26.0 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-bcm-emerg-exp-mgmt__latest-emerg-exp-mgmt\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.25.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Security fixes.</li>\n <li class=\"li\">Removed: The Field Service Safety dashboard has been deprecated. Customers who have downloaded the 1.24.0 or any older version will continue to have the dashboard and can continue to use it. Customers who have\n download 1.25.0 or newer version of the app will NOT have the dashboard.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.24.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_r5w_mpz_35b\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Minor bug</li>\n <li class=\"li\">Quality improvement</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.0 - January 2022</dt>\n <dd class=\"dd\">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.22.1 - December 2021</dt>\n <dd class=\"dd\">Changed: Updates to the translation engine</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.21.0 - November 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.0 - October 2021</dt>\n <dd class=\"dd\">Fixed: Security bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.19.0 - September 2021</dt>\n <dd class=\"dd\">New: Ability to view the Field Service Safety Dashboard with new theming</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - August 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Updates to the translation engine</li>\n <li class=\"li\">Fixed: Security bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - April 2021</dt>\n <dd class=\"dd\">New: Localization for features from the March 25 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.0 - March 2021</dt>\n <dd class=\"dd\">Fixed: Minor bugs</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.1 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features from the February 18 release</li>\n <li class=\"li\">Fixed: Minor bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.13.0 - February 2021</dt>\n <dd class=\"dd\">New: Localization for features from the February 4 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - February 2021</dt>\n <dd class=\"dd\">New: Localization for features from the January 21 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - January 2021</dt>\n <dd class=\"dd\">New: Support for domain separation</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - December 2020</dt>\n <dd class=\"dd\">New: Localization for features from the November 19 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_zsd_2r1_snb\">\n <li class=\"li\">New: Localization for features from the November 5 release</li>\n <li class=\"li\">Fixed: For users in an Australian timezone, Diagnostic Request end dates now work as expected</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - November 2020</dt>\n <dd class=\"dd\">New: Localization for features from the October 15 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_hkq_cfg_3nb\">\n <li class=\"li\">New: Localization for features from the October 1 release</li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.2 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_r5j_qy1_2nb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_w22_sy1_2nb\">\n <li class=\"li\">The new Tracing System module is a central location for admins to set up new data sources and all aspects of how to retrieve and use contact tracing data.</li>\n <li class=\"li\">To allow existing Emergency Exposure Management users to migrate to the new "bring your own data source" feature, v1.6.2 includes an upgrade fix script.</li>\n <li class=\"li\">Localization for features from the September 16 release.</li>\n </ul></li>\n <li class=\"li\">Changed: The Diagnostic Request form's checkboxes were replaced with a multi-select lookup field.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - September 2020</dt>\n <dd class=\"dd\">New: Localization for the September 3 release features</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - September 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_un3_b3f_wmb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_r31_c3f_wmb\">\n <li class=\"li\">Cisco DNA Spaces error handling for Emergency Exposure Management</li>\n <li class=\"li\">Localization for features from the August 20 release</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - August 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_cjl_mf3_smb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_afz_mf3_smb\">\n <li class=\"li\">Support for the new ServiceNow Contact Tracing application's integration with Cisco DNA Spaces</li>\n <li class=\"li\">Localization for features from the August 6 release</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - August 2020</dt>\n <dd class=\"dd\">New: Localization for features from the July 23 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.11 - July 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_rpy_j3m_kmb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_kjc_k3m_kmb\">\n <li class=\"li\">Localization for features from the July 9 release</li>\n <li class=\"li\">Compatible with ServiceNow instances on the Paris release</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.10 - July 2020</dt>\n <dd class=\"dd\">New: Localization for features from the June 18 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - June 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_cdq_dry_1mb\">\n <li class=\"li\">New: Localization for Emergency Exposure Management v1.0.5 features</li>\n <li class=\"li\">Fixed: Unexpected behavior of 'start date' and 'end date' in Emergency Exposure Management</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - June 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_ibm_2cb_xlb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_f1n_fcb_xlb\">\n <li class=\"li\">Integration with workplace potentially exposed user data</li>\n <li class=\"li\">Updated localization for:<ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_tjd_3cb_xlb\">\n <li class=\"li\">Japanese</li>\n <li class=\"li\">French</li>\n <li class=\"li\">German</li>\n <li class=\"li\">Spanish</li>\n <li class=\"li\">Italian</li>\n <li class=\"li\">Brazilian Portuguese</li>\n <li class=\"li\">Korean</li>\n <li class=\"li\">Simplified Chinese</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - April 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: The <span class=\"ph\">Emergency Exposure Management</span> UI is now available in the following languages. <ul class=\"ul\">\n <li class=\"li\">Brazil/Portuguese</li>\n <li class=\"li\">French</li>\n <li class=\"li\">German</li>\n <li class=\"li\">Italian</li>\n <li class=\"li\">Japanese</li>\n <li class=\"li\">Korean</li>\n <li class=\"li\">Simplified Chinese</li>\n <li class=\"li\">Spanish</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - April 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_j2d_12g_flb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_gzd_h21_flb\">\n <li class=\"li\">General improvements to the ‘Use Outlook meetings’ feature, including the ability to check attendee details for recurring meetings</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-bcm-emerg-exp-mgmt__ul_uww_h21_flb\">\n <li class=\"li\">On the Diagnostic Request form, the blue banner to ‘Select start and end dates’ no longer appears after the dates have been selected</li>\n <li class=\"li\">In the ‘Use Outlook meetings’ feature’s start and end dates, users can now select future dates</li>\n <li class=\"li\">When a user downloads a diagnostics report, the downloaded Excel spreadsheet now includes the ‘From same location’ attribute</li>\n <li class=\"li\">Other minor bug fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - March 2020</dt>\n <dd class=\"dd\">Enables organizations to identify employees who may have been exposed to infectious diseases, such as the COVID-19 virus, by analyzing an impacted employee's meetings and locations.</dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-bcm-emerg-exp-mgmt__section_hqv_4dw_3lb\"><h2 id=\"d131806e612\" class=\"title sectiontitle\">Notice regarding use by employers</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Employer utilizing this application. Employers agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Employers remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Employers’ specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-bcm-emerg-exp-mgmt__section_aw5_pdw_3lb\"><h2 id=\"d131806e630\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to employees of government agencies in their individual\n capacities. Use of this application is being offered free of charge for a limited or\n extended time period and with no expectation of payment from the government agency to <span class=\"ph\">ServiceNow</span> for use during that time period, nor does usage create an\n actual or implied future obligation on behalf of the government. <span class=\"ph\">ServiceNow</span> hereby expressly waives any future claims for payment from\n the agency in connection with usage of the application. Government customers are solely\n responsible to confirm with the agency’s Ethics Office or its authorized representative that\n acceptance and usage of the application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Emergency Exposure Management release notes
Version history for the Emergency Response Management
Emergency Exposure Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.27.0 - August 2025
Changed: Minor ACL updates
#### Version 1.26.0 - November 2024
Security fixes.
#### Version 1.25.0 - May 2024
* Security fixes.
* Removed: The Field Service Safety dashboard has been deprecated. Customers who have downloaded the 1.24.0 or any older version will continue to have the dashboard and can continue to use it. Customers who have
download 1.25.0 or newer version of the app will NOT have the dashboard.
#### Version 1.24.0 - August 2022
* Fixed:
+ Minor bug
+ Quality improvement
#### Version 1.23.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.22.1 - December 2021
Changed: Updates to the translation engine
#### Version 1.21.0 - November 2021
Fixed: Minor bug
#### Version 1.20.0 - October 2021
Fixed: Security bug
#### Version 1.19.0 - September 2021
New: Ability to view the Field Service Safety Dashboard with new theming
#### Version 1.18.0 - August 2021
Fixed: Minor bug
#### Version 1.17.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Security bug
#### Version 1.16.0 - April 2021
New: Localization for features from the March 25 release
#### Version 1.15.0 - March 2021
Fixed: Minor bugs
#### Version 1.14.1 - March 2021
* New: Localization for features from the February 18 release
* Fixed: Minor bug
#### Version 1.13.0 - February 2021
New: Localization for features from the February 4 release
#### Version 1.12.0 - February 2021
New: Localization for features from the January 21 release
#### Version 1.11.0 - January 2021
New: Support for domain separation
#### Version 1.10.0 - December 2020
New: Localization for features from the November 19 release
#### Version 1.9.0 - November 2020
* New: Localization for features from the November 5 release
* Fixed: For users in an Australian timezone, Diagnostic Request end dates now work as expected
#### Version 1.8.0 - November 2020
New: Localization for features from the October 15 release
#### Version 1.7.0 - October 2020
* New: Localization for features from the October 1 release
* Fixed: Minor bug fixes
#### Version 1.6.2 - October 2020
* New:
+ The new Tracing System module is a central location for admins to set up new data sources and all aspects of how to retrieve and use contact tracing data.
+ To allow existing Emergency Exposure Management users to migrate to the new "bring your own data source" feature, v1.6.2 includes an upgrade fix script.
+ Localization for features from the September 16 release.
* Changed: The Diagnostic Request form's checkboxes were replaced with a multi-select lookup field.
#### Version 1.4.0 - September 2020
New: Localization for the September 3 release features
#### Version 1.3.0 - September 2020
* New:
+ Cisco DNA Spaces error handling for Emergency Exposure Management
+ Localization for features from the August 20 release
#### Version 1.2.0 - August 2020
* New:
+ Support for the new ServiceNow Contact Tracing application's integration with Cisco DNA Spaces
+ Localization for features from the August 6 release
#### Version 1.1.0 - August 2020
New: Localization for features from the July 23 release
#### Version 1.0.11 - July 2020
* New:
+ Localization for features from the July 9 release
+ Compatible with ServiceNow instances on the Paris release
#### Version 1.0.10 - July 2020
New: Localization for features from the June 18 release
#### Version 1.0.6 - June 2020
* New: Localization for Emergency Exposure Management v1.0.5 features
* Fixed: Unexpected behavior of 'start date' and 'end date' in Emergency Exposure Management
#### Version 1.0.5 - June 2020
* New:
+ Integration with workplace potentially exposed user data
+ Updated localization for:
- Japanese
- French
- German
- Spanish
- Italian
- Brazilian Portuguese
- Korean
- Simplified Chinese
#### Version 1.0.4 - April 2020
* New: The Emergency Exposure Management UI is now available in the following languages.
+ Brazil/Portuguese
+ French
+ German
+ Italian
+ Japanese
+ Korean
+ Simplified Chinese
+ Spanish
#### Version 1.0.3 - April 2020
* New:
+ General improvements to the ‘Use Outlook meetings’ feature, including the ability to check attendee details for recurring meetings
* Fixed:
+ On the Diagnostic Request form, the blue banner to ‘Select start and end dates’ no longer appears after the dates have been selected
+ In the ‘Use Outlook meetings’ feature’s start and end dates, users can now select future dates
+ When a user downloads a diagnostics report, the downloaded Excel spreadsheet now includes the ‘From same location’ attribute
+ Other minor bug fixes
#### Version 1.0.2 - March 2020
Enables organizations to identify employees who may have been exposed to infectious diseases, such as the COVID-19 virus, by analyzing an impacted employee's meetings and locations.
## Notice regarding use by employers
All decisions in connection with the implementation of this application are at the sole
decision of the Employer utilizing this application. Employers agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Employers remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Employers’ specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Emergency Exposure Management release notes
description: Version history for the Emergency Response Management Emergency Exposure
Management on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Emergency Exposure Management release notes
Version history for the Emergency Response Management
Emergency Exposure Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.27.0 - August 2025
Changed: Minor ACL updates
#### Version 1.26.0 - November 2024
Security fixes.
#### Version 1.25.0 - May 2024
* Security fixes.
* Removed: The Field Service Safety dashboard has been deprecated. Customers who have downloaded the 1.24.0 or any older version will continue to have the dashboard and can continue to use it. Customers who have
download 1.25.0 or newer version of the app will NOT have the dashboard.
#### Version 1.24.0 - August 2022
* Fixed:
+ Minor bug
+ Quality improvement
#### Version 1.23.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.22.1 - December 2021
Changed: Updates to the translation engine
#### Version 1.21.0 - November 2021
Fixed: Minor bug
#### Version 1.20.0 - October 2021
Fixed: Security bug
#### Version 1.19.0 - September 2021
New: Ability to view the Field Service Safety Dashboard with new theming
#### Version 1.18.0 - August 2021
Fixed: Minor bug
#### Version 1.17.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Security bug
#### Version 1.16.0 - April 2021
New: Localization for features from the March 25 release
#### Version 1.15.0 - March 2021
Fixed: Minor bugs
#### Version 1.14.1 - March 2021
* New: Localization for features from the February 18 release
* Fixed: Minor bug
#### Version 1.13.0 - February 2021
New: Localization for features from the February 4 release
#### Version 1.12.0 - February 2021
New: Localization for features from the January 21 release
#### Version 1.11.0 - January 2021
New: Support for domain separation
#### Version 1.10.0 - December 2020
New: Localization for features from the November 19 release
#### Version 1.9.0 - November 2020
* New: Localization for features from the November 5 release
* Fixed: For users in an Australian timezone, Diagnostic Request end dates now work as expected
#### Version 1.8.0 - November 2020
New: Localization for features from the October 15 release
#### Version 1.7.0 - October 2020
* New: Localization for features from the October 1 release
* Fixed: Minor bug fixes
#### Version 1.6.2 - October 2020
* New:
+ The new Tracing System module is a central location for admins to set up new data sources and all aspects of how to retrieve and use contact tracing data.
+ To allow existing Emergency Exposure Management users to migrate to the new "bring your own data source" feature, v1.6.2 includes an upgrade fix script.
+ Localization for features from the September 16 release.
* Changed: The Diagnostic Request form's checkboxes were replaced with a multi-select lookup field.
#### Version 1.4.0 - September 2020
New: Localization for the September 3 release features
#### Version 1.3.0 - September 2020
* New:
+ Cisco DNA Spaces error handling for Emergency Exposure Management
+ Localization for features from the August 20 release
#### Version 1.2.0 - August 2020
* New:
+ Support for the new ServiceNow Contact Tracing application's integration with Cisco DNA Spaces
+ Localization for features from the August 6 release
#### Version 1.1.0 - August 2020
New: Localization for features from the July 23 release
#### Version 1.0.11 - July 2020
* New:
+ Localization for features from the July 9 release
+ Compatible with ServiceNow instances on the Paris release
#### Version 1.0.10 - July 2020
New: Localization for features from the June 18 release
#### Version 1.0.6 - June 2020
* New: Localization for Emergency Exposure Management v1.0.5 features
* Fixed: Unexpected behavior of 'start date' and 'end date' in Emergency Exposure Management
#### Version 1.0.5 - June 2020
* New:
+ Integration with workplace potentially exposed user data
+ Updated localization for:
- Japanese
- French
- German
- Spanish
- Italian
- Brazilian Portuguese
- Korean
- Simplified Chinese
#### Version 1.0.4 - April 2020
* New: The Emergency Exposure Management UI is now available in the following languages.
+ Brazil/Portuguese
+ French
+ German
+ Italian
+ Japanese
+ Korean
+ Simplified Chinese
+ Spanish
#### Version 1.0.3 - April 2020
* New:
+ General improvements to the ‘Use Outlook meetings’ feature, including the ability to check attendee details for recurring meetings
* Fixed:
+ On the Diagnostic Request form, the blue banner to ‘Select start and end dates’ no longer appears after the dates have been selected
+ In the ‘Use Outlook meetings’ feature’s start and end dates, users can now select future dates
+ When a user downloads a diagnostics report, the downloaded Excel spreadsheet now includes the ‘From same location’ attribute
+ Other minor bug fixes
#### Version 1.0.2 - March 2020
Enables organizations to identify employees who may have been exposed to infectious diseases, such as the COVID-19 virus, by analyzing an impacted employee's meetings and locations.
## Notice regarding use by employers
All decisions in connection with the implementation of this application are at the sole
decision of the Employer utilizing this application. Employers agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Employers remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Employers’ specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-outreach.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-outreach.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-bcm-emerg-outreach.html | Emergency Outreach release notes | Version history for the Emergency Response Management Emergency Outreach on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-outreach.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-outreach.html"><body id="store-rn-bcm-emerg-outreach"><main role="main"><article role="article" class="dita" id="store-rn-bcm-emerg-outreach" aria-labelledby="title_store-rn-bcm-emerg-outreach">
<h1 class="title topictitle1" id="title_store-rn-bcm-emerg-outreach"><span class="ph">Emergency Outreach</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Emergency Response Management</span>
<span class="ph">Emergency Outreach</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-bcm-emerg-outreach__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d325187e66" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.34.0 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates</dd>
<dt class="dt dlterm">Version 1.33.0 - February 2024</dt>
<dd class="dd" id="store-rn-bcm-emerg-outreach__latest-emerg-outreach">Removed: The Emergency Outreach dashboard has been deprecated. Customers who have downloaded the 1.32.0 or any older version will continue to have the dashboard and can continue to use it.
Customers who have downloaded the 1.32.1 or newer version of the app will NOT have the dashboard.</dd>
<dt class="dt dlterm">Version 1.32.1 - January 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 1.32.0 - November 2022</dt>
<dd class="dd">
<p class="p">Fixed:</p>
<ul class="ul">
<li class="li">Added an information message to highlight when the emergency outreach does not have audience selected</li>
<li class="li">Quality improvements</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.31.1 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Removed dependency from sn_imt_core's ArrayUtil; customers can now use emergency ourtrach application without employee readiness core.</li>
<li class="li">Changed message banner from information to error message when blocking a record creation.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Added a new reference attribute "Emergency Outreach" where customers can optionally set the column to explicitly make clear which outreach should be updated when an SMS response is made to ensure the correct
acknowledgement record can be updated when there are multiple outreaches for a particular user.</li>
<li class="li">Fixed notifications to ensure any new users that are added or that qualify after the first sent outreach receive notifications.</li>
<li class="li">Fixed translation related issue to ensure the error messages are translated.</li>
<li class="li">Quality improvements</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.30.0 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features in the May 5 release</li>
<li class="li">Fixed: Outreaches are sent at an incorrect time when the user that schedules them has a time zone different than the system time zone</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.29.0 - March 2022</dt>
<dd class="dd">Fixed: General performance improvements, particularly with dispatching large amounts of notifications</dd>
<dt class="dt dlterm">Version 1.28.0 - February 2022</dt>
<dd class="dd">Fixed: Added read role to the sn_imt_checkin.notification_logging property</dd>
<dt class="dt dlterm">Version 1.27.0 - January 2022</dt>
<dd class="dd">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>
<dt class="dt dlterm">Version 1.26.0 - January 2022</dt>
<dd class="dd">Fixed: Mobile push notifications for outreach acknowledgements</dd>
<dt class="dt dlterm">Version 1.25.1 - December 2021</dt>
<dd class="dd">Changed: Updates to the translation engine</dd>
<dt class="dt dlterm">Version 1.23.0 - September 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.22.0 - August 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.21.0 - August 2021</dt>
<dd class="dd">New: Localization for features from the July 22 release</dd>
<dt class="dt dlterm">Version 1.20.0 - July 2021</dt>
<dd class="dd">Fixed: Outreach scheduling bug</dd>
<dt class="dt dlterm">Version 1.19.0 - July 2021</dt>
<dd class="dd">Fixed: Security bug</dd>
<dt class="dt dlterm">Version 1.18.0 - June 2021</dt>
<dd class="dd">Fixed: Notification bugs</dd>
<dt class="dt dlterm">Version 1.17.0 - April 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features from the April 15 release</li>
<li class="li">Fixed: Minor bug related to timing of scheduled notifications and the Health Verification log</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.16.0 - April 2021</dt>
<dd class="dd">Fixed: Issue where the exposed contact notification failed to send from a <span class="ph">Contact Tracing</span> case</dd>
<dt class="dt dlterm">Version 1.15.2 - March 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features from the February 18 release</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Outreach recipient receives multiple notifications if they are removed from the audience and then readded</li>
<li class="li">Changing the response mode on new outreach produces script error</li>
<li class="li">Other minor bug fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.14.0 - February 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support for SMS Exposure Surveys</li>
<li class="li">Localization for features from the February 4 release</li>
</ul></li>
<li class="li">Fixed: Security fix</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.13.1 - February 2021</dt>
<dd class="dd">Fixed:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_xzd_rjh_n4b">
<li class="li">Daylight Savings Time scheduling issues</li>
<li class="li">Other minor bug fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 1.12.0 - January 2021</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_fl3_dfq_j4b">
<li class="li">Added ability to use alternate table criteria to define a Safe Workplace audience</li>
<li class="li">Localization for features from the December 17 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.11.0 - December 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_jgw_clp_znb">
<li class="li">New:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_fwl_dlp_znb">
<li class="li">New common structure for employers to request consent to various privacy policies</li>
<li class="li">Changes to update users on the status of Emergency Outreach instance generation</li>
<li class="li">Localization for features from the December 3 release</li>
</ul></li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.10.1 - December 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_ijt_wlq_vnb">
<li class="li">Easily configure SMS as an outreach channel</li>
<li class="li">Localization for features from the November 19 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.9.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_pgm_rr1_snb">
<li class="li">New: Localization for features from the November 5 release</li>
<li class="li">Fixed: Issue with user timezones when sending an Outreach</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.8.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_fwv_ycv_nnb">
<li class="li">New: Localization for features from the October 15 release</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_gnz_zcv_nnb">
<li class="li">Localization fixes to email templates and response options</li>
<li class="li">Outreaches no longer display a premature confirmation message</li>
<li class="li">Other minor bug fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.2 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_rlq_nkg_3nb">
<li class="li">New: Localization for features from the October 1 release</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_qlp_4kg_3nb">
<li class="li">Scheduled outreach recipients no longer receive notifications after they are removed from the Safe Workplace audience</li>
<li class="li">Minor bug fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.6.0 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_hjh_nz1_2nb">
<li class="li">New: Localization for features from the September 16 release</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_w55_4z1_2nb">
<li class="li">Scheduled outreaches are now triggered in local time</li>
<li class="li">The Employee Workplace Readiness Survey assessable record is no longer missing a category</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.5.0 - September 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_vml_3kv_zmb">
<li class="li">New:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_ctc_jkv_zmb">
<li class="li">Exclude specific days of week on Daily Outreach</li>
<li class="li">Localization for the September 3 release features</li>
</ul></li>
<li class="li">Fixed: Widget name spelled incorrectly in Emergency Outreach Dashboard</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.1 - September 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_vcf_53f_wmb">
<li class="li">New:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_qwn_53f_wmb">
<li class="li">Created an Outreach notification for exposed contacts in the Contract Tracing application</li>
<li class="li">Added additional security for Outreach readiness surveys</li>
<li class="li">Localization for features from the August 20 release</li>
</ul></li>
<li class="li">Fixed: Mobile Exposure Notices are no longer blank</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - August 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_x3d_dg3_smb">
<li class="li">Ability to schedule a single Outreach for a specific time</li>
<li class="li">Added survey due dates</li>
<li class="li">New Daily Health Verification feature</li>
<li class="li">Ability to schedule monthly Outreaches</li>
<li class="li">Localization for features from the August 6 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.1 - August 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_tqx_ssj_4mb">
<li class="li">Readiness flows, including out-of-box examples</li>
<li class="li">Ability to relate survey instances to specific Outreaches</li>
<li class="li">Create new survey instances and cancel old ones on new Outreaches</li>
<li class="li">Design changes for Contact Tracing privacy consent</li>
<li class="li">Localization for features from the July 23 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.2 - July 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_ksx_bw5_kmb">
<li class="li">Add User Collection Option ('Audience') to Outreach notifications</li>
<li class="li">Scheduled outreach with timezone support</li>
<li class="li">Localization for features from the July 9 release</li>
<li class="li">Compatible with ServiceNow instances on the Paris release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.12 - July 2020</dt>
<dd class="dd">New: Localization for features from the June 18 release</dd>
<dt class="dt dlterm">Version 1.0.11 - June 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_k3y_5ry_1mb">
<li class="li">New:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_scl_vry_1mb">
<li class="li">Localization for Emergency Outreach v1.0.9</li>
<li class="li">Support for Outreach scheduling</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_mbq_wry_1mb">
<li class="li">Survey instances related list</li>
<li class="li">When assigning outreaches to departments/groups/locations, child groups, locations, etc. were being used but not the parent</li>
<li class="li">There is now only one <span class="ph uicontrol">Save</span> button in the Outreach form when a user is in the advanced UI form</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.9 - June 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_ts3_f2b_xlb">
<li class="li">New:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_xzv_42b_xlb">
<li class="li">Updated localization for:<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_nwr_p2b_xlb">
<li class="li">Japanese</li>
<li class="li">French</li>
<li class="li">German</li>
<li class="li">Spanish</li>
<li class="li">Italian</li>
<li class="li">Brazilian Portuguese</li>
<li class="li">Korean</li>
<li class="li">Simplified Chinese</li>
</ul></li>
<li class="li">Added the ability to schedule <span class="ph">Emergency Outreach</span> communications</li>
</ul></li>
<li class="li">Fixed: ACL issues</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.8 - May 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_rmq_zxv_rlb">
<li class="li">New: Admins can configure scripted notification channels to send surveys to users on other platforms, such as Slack.</li>
<li class="li">Fixed: The <span class="ph uicontrol">Response Value</span> field is now visible in list view.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.7 - April 2020</dt>
<dd class="dd">New<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_bhq_fdc_nlb">
<li class="li">Editable Templates for Alternate Questions and Content – Enables users to more easily locate and edit the Outreach email notification template, and enables support for additional email notification templates for
other types of Outreach communications.</li>
<li class="li">Dynamic Response Handling – Eliminates the need to hardcode response options and create additional custom Inbound Actions. Users can now create the response options in a table, where they can be used by one or
multiple notification templates.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.6 - April 2020</dt>
<dd class="dd">New: The <span class="ph">Emergency Outreach</span> UI is now available in the following languages. <ul class="ul" id="store-rn-bcm-emerg-outreach__ul_nhl_lcx_3lb">
<li class="li">Brazil/Portuguese</li>
<li class="li">French</li>
<li class="li">German</li>
<li class="li">Italian</li>
<li class="li">Japanese</li>
<li class="li">Korean</li>
<li class="li">Simplified Chinese</li>
<li class="li">Spanish</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.4 - April 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_trh_xdg_flb">
<li class="li">New<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_aph_td1_flb">
<li class="li">Added domain separation support</li>
<li class="li">General improvements and changes</li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-bcm-emerg-outreach__ul_qmr_vd1_flb">
<li class="li">Minor UI improvements and adjustments, including some label changes</li>
<li class="li">On the Outreach Acknowledgements table, a <span class="ph uicontrol">New</span> button now appears as expected</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.3 - March 2020</dt>
<dd class="dd">Enables employers to quickly notify employees of important information in the event of an emergency, such as COVID-19. Also provides a simple response interface for employees to self-report their health status to ensure
employee safety and anticipate staffing gaps. Graphical dashboards make it easy for employers to monitor status.</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-bcm-emerg-outreach__section_ytx_rdw_3lb"><h2 id="d325187e909" class="title sectiontitle">Notice regarding use by employers</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Employer utilizing this application. Employers agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Employers remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Employers’ specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-bcm-emerg-outreach__section_psk_sdw_3lb"><h2 id="d325187e927" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to <span class="ph">ServiceNow</span> for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. <span class="ph">ServiceNow</span> hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-outreach.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-outreach.html\"><body id=\"store-rn-bcm-emerg-outreach\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-bcm-emerg-outreach\" aria-labelledby=\"title_store-rn-bcm-emerg-outreach\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-bcm-emerg-outreach\"><span class=\"ph\">Emergency Outreach</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Emergency Response Management</span>\n <span class=\"ph\">Emergency Outreach</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-bcm-emerg-outreach__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d325187e66\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.34.0 - August 2025</dt>\n <dd class=\"dd\">Changed: Minor ACL updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.33.0 - February 2024</dt>\n <dd class=\"dd\" id=\"store-rn-bcm-emerg-outreach__latest-emerg-outreach\">Removed: The Emergency Outreach dashboard has been deprecated. Customers who have downloaded the 1.32.0 or any older version will continue to have the dashboard and can continue to use it.\n Customers who have downloaded the 1.32.1 or newer version of the app will NOT have the dashboard.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.32.1 - January 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.32.0 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Fixed:</p>\n <ul class=\"ul\">\n <li class=\"li\">Added an information message to highlight when the emergency outreach does not have audience selected</li>\n <li class=\"li\">Quality improvements</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.31.1 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Removed dependency from sn_imt_core's ArrayUtil; customers can now use emergency ourtrach application without employee readiness core.</li>\n <li class=\"li\">Changed message banner from information to error message when blocking a record creation.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Added a new reference attribute "Emergency Outreach" where customers can optionally set the column to explicitly make clear which outreach should be updated when an SMS response is made to ensure the correct\n acknowledgement record can be updated when there are multiple outreaches for a particular user.</li>\n <li class=\"li\">Fixed notifications to ensure any new users that are added or that qualify after the first sent outreach receive notifications.</li>\n <li class=\"li\">Fixed translation related issue to ensure the error messages are translated.</li>\n <li class=\"li\">Quality improvements</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.30.0 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features in the May 5 release</li>\n <li class=\"li\">Fixed: Outreaches are sent at an incorrect time when the user that schedules them has a time zone different than the system time zone</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.29.0 - March 2022</dt>\n <dd class=\"dd\">Fixed: General performance improvements, particularly with dispatching large amounts of notifications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.28.0 - February 2022</dt>\n <dd class=\"dd\">Fixed: Added read role to the sn_imt_checkin.notification_logging property</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.27.0 - January 2022</dt>\n <dd class=\"dd\">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.26.0 - January 2022</dt>\n <dd class=\"dd\">Fixed: Mobile push notifications for outreach acknowledgements</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.25.1 - December 2021</dt>\n <dd class=\"dd\">Changed: Updates to the translation engine</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.0 - September 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.22.0 - August 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.21.0 - August 2021</dt>\n <dd class=\"dd\">New: Localization for features from the July 22 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.0 - July 2021</dt>\n <dd class=\"dd\">Fixed: Outreach scheduling bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.19.0 - July 2021</dt>\n <dd class=\"dd\">Fixed: Security bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - June 2021</dt>\n <dd class=\"dd\">Fixed: Notification bugs</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - April 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features from the April 15 release</li>\n <li class=\"li\">Fixed: Minor bug related to timing of scheduled notifications and the Health Verification log</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - April 2021</dt>\n <dd class=\"dd\">Fixed: Issue where the exposed contact notification failed to send from a <span class=\"ph\">Contact Tracing</span> case</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.2 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features from the February 18 release</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Outreach recipient receives multiple notifications if they are removed from the audience and then readded</li>\n <li class=\"li\">Changing the response mode on new outreach produces script error</li>\n <li class=\"li\">Other minor bug fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - February 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support for SMS Exposure Surveys</li>\n <li class=\"li\">Localization for features from the February 4 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Security fix</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.13.1 - February 2021</dt>\n <dd class=\"dd\">Fixed:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_xzd_rjh_n4b\">\n <li class=\"li\">Daylight Savings Time scheduling issues</li>\n <li class=\"li\">Other minor bug fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - January 2021</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_fl3_dfq_j4b\">\n <li class=\"li\">Added ability to use alternate table criteria to define a Safe Workplace audience</li>\n <li class=\"li\">Localization for features from the December 17 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - December 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_jgw_clp_znb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_fwl_dlp_znb\">\n <li class=\"li\">New common structure for employers to request consent to various privacy policies</li>\n <li class=\"li\">Changes to update users on the status of Emergency Outreach instance generation</li>\n <li class=\"li\">Localization for features from the December 3 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.1 - December 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_ijt_wlq_vnb\">\n <li class=\"li\">Easily configure SMS as an outreach channel</li>\n <li class=\"li\">Localization for features from the November 19 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_pgm_rr1_snb\">\n <li class=\"li\">New: Localization for features from the November 5 release</li>\n <li class=\"li\">Fixed: Issue with user timezones when sending an Outreach</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_fwv_ycv_nnb\">\n <li class=\"li\">New: Localization for features from the October 15 release</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_gnz_zcv_nnb\">\n <li class=\"li\">Localization fixes to email templates and response options</li>\n <li class=\"li\">Outreaches no longer display a premature confirmation message</li>\n <li class=\"li\">Other minor bug fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.2 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_rlq_nkg_3nb\">\n <li class=\"li\">New: Localization for features from the October 1 release</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_qlp_4kg_3nb\">\n <li class=\"li\">Scheduled outreach recipients no longer receive notifications after they are removed from the Safe Workplace audience</li>\n <li class=\"li\">Minor bug fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_hjh_nz1_2nb\">\n <li class=\"li\">New: Localization for features from the September 16 release</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_w55_4z1_2nb\">\n <li class=\"li\">Scheduled outreaches are now triggered in local time</li>\n <li class=\"li\">The Employee Workplace Readiness Survey assessable record is no longer missing a category</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - September 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_vml_3kv_zmb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_ctc_jkv_zmb\">\n <li class=\"li\">Exclude specific days of week on Daily Outreach</li>\n <li class=\"li\">Localization for the September 3 release features</li>\n </ul></li>\n <li class=\"li\">Fixed: Widget name spelled incorrectly in Emergency Outreach Dashboard</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.1 - September 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_vcf_53f_wmb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_qwn_53f_wmb\">\n <li class=\"li\">Created an Outreach notification for exposed contacts in the Contract Tracing application</li>\n <li class=\"li\">Added additional security for Outreach readiness surveys</li>\n <li class=\"li\">Localization for features from the August 20 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Mobile Exposure Notices are no longer blank</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - August 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_x3d_dg3_smb\">\n <li class=\"li\">Ability to schedule a single Outreach for a specific time</li>\n <li class=\"li\">Added survey due dates</li>\n <li class=\"li\">New Daily Health Verification feature</li>\n <li class=\"li\">Ability to schedule monthly Outreaches</li>\n <li class=\"li\">Localization for features from the August 6 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - August 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_tqx_ssj_4mb\">\n <li class=\"li\">Readiness flows, including out-of-box examples</li>\n <li class=\"li\">Ability to relate survey instances to specific Outreaches</li>\n <li class=\"li\">Create new survey instances and cancel old ones on new Outreaches</li>\n <li class=\"li\">Design changes for Contact Tracing privacy consent</li>\n <li class=\"li\">Localization for features from the July 23 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.2 - July 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_ksx_bw5_kmb\">\n <li class=\"li\">Add User Collection Option ('Audience') to Outreach notifications</li>\n <li class=\"li\">Scheduled outreach with timezone support</li>\n <li class=\"li\">Localization for features from the July 9 release</li>\n <li class=\"li\">Compatible with ServiceNow instances on the Paris release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.12 - July 2020</dt>\n <dd class=\"dd\">New: Localization for features from the June 18 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.11 - June 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_k3y_5ry_1mb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_scl_vry_1mb\">\n <li class=\"li\">Localization for Emergency Outreach v1.0.9</li>\n <li class=\"li\">Support for Outreach scheduling</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_mbq_wry_1mb\">\n <li class=\"li\">Survey instances related list</li>\n <li class=\"li\">When assigning outreaches to departments/groups/locations, child groups, locations, etc. were being used but not the parent</li>\n <li class=\"li\">There is now only one <span class=\"ph uicontrol\">Save</span> button in the Outreach form when a user is in the advanced UI form</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.9 - June 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_ts3_f2b_xlb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_xzv_42b_xlb\">\n <li class=\"li\">Updated localization for:<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_nwr_p2b_xlb\">\n <li class=\"li\">Japanese</li>\n <li class=\"li\">French</li>\n <li class=\"li\">German</li>\n <li class=\"li\">Spanish</li>\n <li class=\"li\">Italian</li>\n <li class=\"li\">Brazilian Portuguese</li>\n <li class=\"li\">Korean</li>\n <li class=\"li\">Simplified Chinese</li>\n </ul></li>\n <li class=\"li\">Added the ability to schedule <span class=\"ph\">Emergency Outreach</span> communications</li>\n </ul></li>\n <li class=\"li\">Fixed: ACL issues</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.8 - May 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_rmq_zxv_rlb\">\n <li class=\"li\">New: Admins can configure scripted notification channels to send surveys to users on other platforms, such as Slack.</li>\n <li class=\"li\">Fixed: The <span class=\"ph uicontrol\">Response Value</span> field is now visible in list view.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.7 - April 2020</dt>\n <dd class=\"dd\">New<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_bhq_fdc_nlb\">\n <li class=\"li\">Editable Templates for Alternate Questions and Content – Enables users to more easily locate and edit the Outreach email notification template, and enables support for additional email notification templates for\n other types of Outreach communications.</li>\n <li class=\"li\">Dynamic Response Handling – Eliminates the need to hardcode response options and create additional custom Inbound Actions. Users can now create the response options in a table, where they can be used by one or\n multiple notification templates.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - April 2020</dt>\n <dd class=\"dd\">New: The <span class=\"ph\">Emergency Outreach</span> UI is now available in the following languages. <ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_nhl_lcx_3lb\">\n <li class=\"li\">Brazil/Portuguese</li>\n <li class=\"li\">French</li>\n <li class=\"li\">German</li>\n <li class=\"li\">Italian</li>\n <li class=\"li\">Japanese</li>\n <li class=\"li\">Korean</li>\n <li class=\"li\">Simplified Chinese</li>\n <li class=\"li\">Spanish</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - April 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_trh_xdg_flb\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_aph_td1_flb\">\n <li class=\"li\">Added domain separation support</li>\n <li class=\"li\">General improvements and changes</li>\n </ul></li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-bcm-emerg-outreach__ul_qmr_vd1_flb\">\n <li class=\"li\">Minor UI improvements and adjustments, including some label changes</li>\n <li class=\"li\">On the Outreach Acknowledgements table, a <span class=\"ph uicontrol\">New</span> button now appears as expected</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - March 2020</dt>\n <dd class=\"dd\">Enables employers to quickly notify employees of important information in the event of an emergency, such as COVID-19. Also provides a simple response interface for employees to self-report their health status to ensure\n employee safety and anticipate staffing gaps. Graphical dashboards make it easy for employers to monitor status.</dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-bcm-emerg-outreach__section_ytx_rdw_3lb\"><h2 id=\"d325187e909\" class=\"title sectiontitle\">Notice regarding use by employers</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Employer utilizing this application. Employers agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Employers remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Employers’ specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-bcm-emerg-outreach__section_psk_sdw_3lb\"><h2 id=\"d325187e927\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to employees of government agencies in their individual\n capacities. Use of this application is being offered free of charge for a limited or\n extended time period and with no expectation of payment from the government agency to <span class=\"ph\">ServiceNow</span> for use during that time period, nor does usage create an\n actual or implied future obligation on behalf of the government. <span class=\"ph\">ServiceNow</span> hereby expressly waives any future claims for payment from\n the agency in connection with usage of the application. Government customers are solely\n responsible to confirm with the agency’s Ethics Office or its authorized representative that\n acceptance and usage of the application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Emergency Outreach release notes
Version history for the Emergency Response Management
Emergency Outreach on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.34.0 - August 2025
Changed: Minor ACL updates
#### Version 1.33.0 - February 2024
Removed: The Emergency Outreach dashboard has been deprecated. Customers who have downloaded the 1.32.0 or any older version will continue to have the dashboard and can continue to use it.
Customers who have downloaded the 1.32.1 or newer version of the app will NOT have the dashboard.
#### Version 1.32.1 - January 2024
Security fixes.
#### Version 1.32.0 - November 2022
Fixed:
* Added an information message to highlight when the emergency outreach does not have audience selected
* Quality improvements
#### Version 1.31.1 - August 2022
* Changed:
+ Removed dependency from sn\_imt\_core's ArrayUtil; customers can now use emergency ourtrach application without employee readiness core.
+ Changed message banner from information to error message when blocking a record creation.
* Fixed:
+ Added a new reference attribute "Emergency Outreach" where customers can optionally set the column to explicitly make clear which outreach should be updated when an SMS response is made to ensure the correct
acknowledgement record can be updated when there are multiple outreaches for a particular user.
+ Fixed notifications to ensure any new users that are added or that qualify after the first sent outreach receive notifications.
+ Fixed translation related issue to ensure the error messages are translated.
+ Quality improvements
#### Version 1.30.0 - May 2022
* New: Localization for features in the May 5 release
* Fixed: Outreaches are sent at an incorrect time when the user that schedules them has a time zone different than the system time zone
#### Version 1.29.0 - March 2022
Fixed: General performance improvements, particularly with dispatching large amounts of notifications
#### Version 1.28.0 - February 2022
Fixed: Added read role to the sn\_imt\_checkin.notification\_logging property
#### Version 1.27.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.26.0 - January 2022
Fixed: Mobile push notifications for outreach acknowledgements
#### Version 1.25.1 - December 2021
Changed: Updates to the translation engine
#### Version 1.23.0 - September 2021
Fixed: Minor bug
#### Version 1.22.0 - August 2021
Fixed: Minor bug
#### Version 1.21.0 - August 2021
New: Localization for features from the July 22 release
#### Version 1.20.0 - July 2021
Fixed: Outreach scheduling bug
#### Version 1.19.0 - July 2021
Fixed: Security bug
#### Version 1.18.0 - June 2021
Fixed: Notification bugs
#### Version 1.17.0 - April 2021
* New: Localization for features from the April 15 release
* Fixed: Minor bug related to timing of scheduled notifications and the Health Verification log
#### Version 1.16.0 - April 2021
Fixed: Issue where the exposed contact notification failed to send from a Contact Tracing case
#### Version 1.15.2 - March 2021
* New: Localization for features from the February 18 release
* Fixed:
+ Outreach recipient receives multiple notifications if they are removed from the audience and then readded
+ Changing the response mode on new outreach produces script error
+ Other minor bug fixes
#### Version 1.14.0 - February 2021
* New:
+ Support for SMS Exposure Surveys
+ Localization for features from the February 4 release
* Fixed: Security fix
#### Version 1.13.1 - February 2021
Fixed:
* Daylight Savings Time scheduling issues
* Other minor bug fixes
#### Version 1.12.0 - January 2021
New:
* Added ability to use alternate table criteria to define a Safe Workplace audience
* Localization for features from the December 17 release
#### Version 1.11.0 - December 2020
* New:
+ New common structure for employers to request consent to various privacy policies
+ Changes to update users on the status of Emergency Outreach instance generation
+ Localization for features from the December 3 release
* Fixed: Minor bug fixes
#### Version 1.10.1 - December 2020
New:
* Easily configure SMS as an outreach channel
* Localization for features from the November 19 release
#### Version 1.9.0 - November 2020
* New: Localization for features from the November 5 release
* Fixed: Issue with user timezones when sending an Outreach
#### Version 1.8.0 - November 2020
* New: Localization for features from the October 15 release
* Fixed:
+ Localization fixes to email templates and response options
+ Outreaches no longer display a premature confirmation message
+ Other minor bug fixes
#### Version 1.7.2 - October 2020
* New: Localization for features from the October 1 release
* Fixed:
+ Scheduled outreach recipients no longer receive notifications after they are removed from the Safe Workplace audience
+ Minor bug fixes
#### Version 1.6.0 - October 2020
* New: Localization for features from the September 16 release
* Fixed:
+ Scheduled outreaches are now triggered in local time
+ The Employee Workplace Readiness Survey assessable record is no longer missing a category
#### Version 1.5.0 - September 2020
* New:
+ Exclude specific days of week on Daily Outreach
+ Localization for the September 3 release features
* Fixed: Widget name spelled incorrectly in Emergency Outreach Dashboard
#### Version 1.4.1 - September 2020
* New:
+ Created an Outreach notification for exposed contacts in the Contract Tracing application
+ Added additional security for Outreach readiness surveys
+ Localization for features from the August 20 release
* Fixed: Mobile Exposure Notices are no longer blank
#### Version 1.3.0 - August 2020
New:
* Ability to schedule a single Outreach for a specific time
* Added survey due dates
* New Daily Health Verification feature
* Ability to schedule monthly Outreaches
* Localization for features from the August 6 release
#### Version 1.2.1 - August 2020
New:
* Readiness flows, including out-of-box examples
* Ability to relate survey instances to specific Outreaches
* Create new survey instances and cancel old ones on new Outreaches
* Design changes for Contact Tracing privacy consent
* Localization for features from the July 23 release
#### Version 1.1.2 - July 2020
New:
* Add User Collection Option ('Audience') to Outreach notifications
* Scheduled outreach with timezone support
* Localization for features from the July 9 release
* Compatible with ServiceNow instances on the Paris release
#### Version 1.0.12 - July 2020
New: Localization for features from the June 18 release
#### Version 1.0.11 - June 2020
* New:
+ Localization for Emergency Outreach v1.0.9
+ Support for Outreach scheduling
* Fixed:
+ Survey instances related list
+ When assigning outreaches to departments/groups/locations, child groups, locations, etc. were being used but not the parent
+ There is now only one Save button in the Outreach form when a user is in the advanced UI form
#### Version 1.0.9 - June 2020
* New:
+ Updated localization for:
- Japanese
- French
- German
- Spanish
- Italian
- Brazilian Portuguese
- Korean
- Simplified Chinese
+ Added the ability to schedule Emergency Outreach communications
* Fixed: ACL issues
#### Version 1.0.8 - May 2020
* New: Admins can configure scripted notification channels to send surveys to users on other platforms, such as Slack.
* Fixed: The Response Value field is now visible in list view.
#### Version 1.0.7 - April 2020
New
* Editable Templates for Alternate Questions and Content – Enables users to more easily locate and edit the Outreach email notification template, and enables support for additional email notification templates for
other types of Outreach communications.
* Dynamic Response Handling – Eliminates the need to hardcode response options and create additional custom Inbound Actions. Users can now create the response options in a table, where they can be used by one or
multiple notification templates.
#### Version 1.0.6 - April 2020
New: The Emergency Outreach UI is now available in the following languages.
* Brazil/Portuguese
* French
* German
* Italian
* Japanese
* Korean
* Simplified Chinese
* Spanish
#### Version 1.0.4 - April 2020
* New
+ Added domain separation support
+ General improvements and changes
* Fixed
+ Minor UI improvements and adjustments, including some label changes
+ On the Outreach Acknowledgements table, a New button now appears as expected
#### Version 1.0.3 - March 2020
Enables employers to quickly notify employees of important information in the event of an emergency, such as COVID-19. Also provides a simple response interface for employees to self-report their health status to ensure
employee safety and anticipate staffing gaps. Graphical dashboards make it easy for employers to monitor status.
## Notice regarding use by employers
All decisions in connection with the implementation of this application are at the sole
decision of the Employer utilizing this application. Employers agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Employers remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Employers’ specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Emergency Outreach release notes
description: Version history for the Emergency Response Management Emergency Outreach
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Emergency Outreach release notes
Version history for the Emergency Response Management
Emergency Outreach on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.34.0 - August 2025
Changed: Minor ACL updates
#### Version 1.33.0 - February 2024
Removed: The Emergency Outreach dashboard has been deprecated. Customers who have downloaded the 1.32.0 or any older version will continue to have the dashboard and can continue to use it.
Customers who have downloaded the 1.32.1 or newer version of the app will NOT have the dashboard.
#### Version 1.32.1 - January 2024
Security fixes.
#### Version 1.32.0 - November 2022
Fixed:
* Added an information message to highlight when the emergency outreach does not have audience selected
* Quality improvements
#### Version 1.31.1 - August 2022
* Changed:
+ Removed dependency from sn\_imt\_core's ArrayUtil; customers can now use emergency ourtrach application without employee readiness core.
+ Changed message banner from information to error message when blocking a record creation.
* Fixed:
+ Added a new reference attribute "Emergency Outreach" where customers can optionally set the column to explicitly make clear which outreach should be updated when an SMS response is made to ensure the correct
acknowledgement record can be updated when there are multiple outreaches for a particular user.
+ Fixed notifications to ensure any new users that are added or that qualify after the first sent outreach receive notifications.
+ Fixed translation related issue to ensure the error messages are translated.
+ Quality improvements
#### Version 1.30.0 - May 2022
* New: Localization for features in the May 5 release
* Fixed: Outreaches are sent at an incorrect time when the user that schedules them has a time zone different than the system time zone
#### Version 1.29.0 - March 2022
Fixed: General performance improvements, particularly with dispatching large amounts of notifications
#### Version 1.28.0 - February 2022
Fixed: Added read role to the sn\_imt\_checkin.notification\_logging property
#### Version 1.27.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.26.0 - January 2022
Fixed: Mobile push notifications for outreach acknowledgements
#### Version 1.25.1 - December 2021
Changed: Updates to the translation engine
#### Version 1.23.0 - September 2021
Fixed: Minor bug
#### Version 1.22.0 - August 2021
Fixed: Minor bug
#### Version 1.21.0 - August 2021
New: Localization for features from the July 22 release
#### Version 1.20.0 - July 2021
Fixed: Outreach scheduling bug
#### Version 1.19.0 - July 2021
Fixed: Security bug
#### Version 1.18.0 - June 2021
Fixed: Notification bugs
#### Version 1.17.0 - April 2021
* New: Localization for features from the April 15 release
* Fixed: Minor bug related to timing of scheduled notifications and the Health Verification log
#### Version 1.16.0 - April 2021
Fixed: Issue where the exposed contact notification failed to send from a Contact Tracing case
#### Version 1.15.2 - March 2021
* New: Localization for features from the February 18 release
* Fixed:
+ Outreach recipient receives multiple notifications if they are removed from the audience and then readded
+ Changing the response mode on new outreach produces script error
+ Other minor bug fixes
#### Version 1.14.0 - February 2021
* New:
+ Support for SMS Exposure Surveys
+ Localization for features from the February 4 release
* Fixed: Security fix
#### Version 1.13.1 - February 2021
Fixed:
* Daylight Savings Time scheduling issues
* Other minor bug fixes
#### Version 1.12.0 - January 2021
New:
* Added ability to use alternate table criteria to define a Safe Workplace audience
* Localization for features from the December 17 release
#### Version 1.11.0 - December 2020
* New:
+ New common structure for employers to request consent to various privacy policies
+ Changes to update users on the status of Emergency Outreach instance generation
+ Localization for features from the December 3 release
* Fixed: Minor bug fixes
#### Version 1.10.1 - December 2020
New:
* Easily configure SMS as an outreach channel
* Localization for features from the November 19 release
#### Version 1.9.0 - November 2020
* New: Localization for features from the November 5 release
* Fixed: Issue with user timezones when sending an Outreach
#### Version 1.8.0 - November 2020
* New: Localization for features from the October 15 release
* Fixed:
+ Localization fixes to email templates and response options
+ Outreaches no longer display a premature confirmation message
+ Other minor bug fixes
#### Version 1.7.2 - October 2020
* New: Localization for features from the October 1 release
* Fixed:
+ Scheduled outreach recipients no longer receive notifications after they are removed from the Safe Workplace audience
+ Minor bug fixes
#### Version 1.6.0 - October 2020
* New: Localization for features from the September 16 release
* Fixed:
+ Scheduled outreaches are now triggered in local time
+ The Employee Workplace Readiness Survey assessable record is no longer missing a category
#### Version 1.5.0 - September 2020
* New:
+ Exclude specific days of week on Daily Outreach
+ Localization for the September 3 release features
* Fixed: Widget name spelled incorrectly in Emergency Outreach Dashboard
#### Version 1.4.1 - September 2020
* New:
+ Created an Outreach notification for exposed contacts in the Contract Tracing application
+ Added additional security for Outreach readiness surveys
+ Localization for features from the August 20 release
* Fixed: Mobile Exposure Notices are no longer blank
#### Version 1.3.0 - August 2020
New:
* Ability to schedule a single Outreach for a specific time
* Added survey due dates
* New Daily Health Verification feature
* Ability to schedule monthly Outreaches
* Localization for features from the August 6 release
#### Version 1.2.1 - August 2020
New:
* Readiness flows, including out-of-box examples
* Ability to relate survey instances to specific Outreaches
* Create new survey instances and cancel old ones on new Outreaches
* Design changes for Contact Tracing privacy consent
* Localization for features from the July 23 release
#### Version 1.1.2 - July 2020
New:
* Add User Collection Option ('Audience') to Outreach notifications
* Scheduled outreach with timezone support
* Localization for features from the July 9 release
* Compatible with ServiceNow instances on the Paris release
#### Version 1.0.12 - July 2020
New: Localization for features from the June 18 release
#### Version 1.0.11 - June 2020
* New:
+ Localization for Emergency Outreach v1.0.9
+ Support for Outreach scheduling
* Fixed:
+ Survey instances related list
+ When assigning outreaches to departments/groups/locations, child groups, locations, etc. were being used but not the parent
+ There is now only one Save button in the Outreach form when a user is in the advanced UI form
#### Version 1.0.9 - June 2020
* New:
+ Updated localization for:
- Japanese
- French
- German
- Spanish
- Italian
- Brazilian Portuguese
- Korean
- Simplified Chinese
+ Added the ability to schedule Emergency Outreach communications
* Fixed: ACL issues
#### Version 1.0.8 - May 2020
* New: Admins can configure scripted notification channels to send surveys to users on other platforms, such as Slack.
* Fixed: The Response Value field is now visible in list view.
#### Version 1.0.7 - April 2020
New
* Editable Templates for Alternate Questions and Content – Enables users to more easily locate and edit the Outreach email notification template, and enables support for additional email notification templates for
other types of Outreach communications.
* Dynamic Response Handling – Eliminates the need to hardcode response options and create additional custom Inbound Actions. Users can now create the response options in a table, where they can be used by one or
multiple notification templates.
#### Version 1.0.6 - April 2020
New: The Emergency Outreach UI is now available in the following languages.
* Brazil/Portuguese
* French
* German
* Italian
* Japanese
* Korean
* Simplified Chinese
* Spanish
#### Version 1.0.4 - April 2020
* New
+ Added domain separation support
+ General improvements and changes
* Fixed
+ Minor UI improvements and adjustments, including some label changes
+ On the Outreach Acknowledgements table, a New button now appears as expected
#### Version 1.0.3 - March 2020
Enables employers to quickly notify employees of important information in the event of an emergency, such as COVID-19. Also provides a simple response interface for employees to self-report their health status to ensure
employee safety and anticipate staffing gaps. Graphical dashboards make it easy for employers to monitor status.
## Notice regarding use by employers
All decisions in connection with the implementation of this application are at the sole
decision of the Employer utilizing this application. Employers agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Employers remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Employers’ specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-self-report.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-self-report.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-bcm-emerg-self-report.html | Emergency Self Report release notes | Version history for the Emergency Response Management Emergency Self Report on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-self-report.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-self-report.html"><body id="store-rn-bcm-emerg-self-report"><main role="main"><article role="article" class="dita" id="store-rn-bcm-emerg-self-report" aria-labelledby="title_store-rn-bcm-emerg-self-report">
<h1 class="title topictitle1" id="title_store-rn-bcm-emerg-self-report"><span class="ph">Emergency Self Report</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Emergency Response Management</span>
<span class="ph">Emergency Self Report</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-bcm-emerg-self-report__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d532278e66" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.21.0 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates</dd>
<dt class="dt dlterm">Version 1.20.5 - May 2024</dt>
<dd class="dd" id="store-rn-bcm-emerg-self-report__latest-emerg-self-report">Security fixes.</dd>
<dt class="dt dlterm">Version 1.20.4 - January 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 1.20.3 - November 2022</dt>
<dd class="dd">Fixed: Accessibility improvements</dd>
<dt class="dt dlterm">Version 1.20.1 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_yx2_zpz_35b">
<li class="li">Fixed:<ul class="ul">
<li class="li">Introduced a security restriction to ensure managers cannot submit health status for any user other than direct reports.</li>
<li class="li">Restricted addition of an emergency self report when no user is populated in the user field and an error message is shown.</li>
<li class="li">Quality improvement</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.19.0 - January 2022</dt>
<dd class="dd">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>
<dt class="dt dlterm">Version 1.18.1 - December 2021</dt>
<dd class="dd">Changed: Updates to the translation engine</dd>
<dt class="dt dlterm">Version 1.17.0 - August 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.16.0 - July 2021</dt>
<dd class="dd">New: Localization for features from the July 1 release</dd>
<dt class="dt dlterm">Version 1.15.0 - July 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Updates to the translation engine</li>
<li class="li">Fixed: Minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.14.0 - April 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.13.0 - April 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features from the March 25 release</li>
<li class="li">Fixed: Minor bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.12.0 - March 2021</dt>
<dd class="dd">Fixed: Users now have appropriate read/write access to Crisis Task worknotes</dd>
<dt class="dt dlterm">Version 1.11.1 - March 2021</dt>
<dd class="dd">New: Localization for features from the February 18 release</dd>
<dt class="dt dlterm">Version 1.10.0 - February 2021</dt>
<dd class="dd">Fixed: Security fix</dd>
<dt class="dt dlterm">Version 1.9.0 - February 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_s5p_1kh_n4b">
<li class="li">New: Localization for features from the January 21 release</li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.8.0 - January 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_h2f_sfq_j4b">
<li class="li">New:<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_ykh_tfq_j4b">
<li class="li">Crisis task admins can now create crisis tasks in bulk, by uploading a CSV or XLS/X file containing users</li>
<li class="li">Added ability to use alternate table criteria to define a Safe Workplace audience</li>
<li class="li">WCAG improvements</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.0 - December 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_tmh_wnp_znb">
<li class="li">New: Localization for features from the December 3 release</li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.6.1 - December 2020</dt>
<dd class="dd">New: Historical data is available for self-reported health status data</dd>
<dt class="dt dlterm">Version 1.5.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_cnw_gs1_snb">
<li class="li">New:<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_hhm_3s1_snb">
<li class="li">In the new My Safe Workplace page, there is a new 'Update your health status' option in the 'Things you can request' module</li>
<li class="li">Localization for features from the November 5 release</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_xyc_zfv_nnb">
<li class="li">New: Localization for features from the October 15 release</li>
<li class="li">Fixed: Customers can use new system properties to control the behavior of the system when a user updates their health status to something that should re-open the task</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - October 2020</dt>
<dd class="dd">New: Localization for features from the October 1 release</dd>
<dt class="dt dlterm">Version 1.2.0 - October 2020</dt>
<dd class="dd">Fixed: The Knowledge Base category has been modified so that only crisis task user roles can read</dd>
<dt class="dt dlterm">Version 1.1.0 - July 2020</dt>
<dd class="dd">New: Compatible with ServiceNow instances on the Paris release</dd>
<dt class="dt dlterm">Version 1.0.12 - June 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_jbs_b3b_xlb">
<li class="li">New: Updated localization for:<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_hvk_c3b_xlb">
<li class="li">Japanese</li>
<li class="li">French</li>
<li class="li">German</li>
<li class="li">Spanish</li>
<li class="li">Italian</li>
<li class="li">Brazilian Portuguese</li>
<li class="li">Korean</li>
<li class="li">Simplified Chinese</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.11 - May 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_x4q_qyv_rlb">
<li class="li">New: The Crisis Task form has a new related list to display tasks that are assigned to the user.</li>
<li class="li">Fixed: The <span class="ph">Emergency Self Report</span> dashboard now updates user statuses correctly if a new task is created for a user who had an inactive task.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.9 - April 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_t2b_wdc_nlb">
<li class="li">Fixed:<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_plf_wdc_nlb">
<li class="li">After activating the 1.0.4 version of the <span class="ph">Emergency Self Report</span> Store application, related lists (that appear as tabs) are no longer missing in <span class="ph">Agent Workspace</span></li>
<li class="li">The 'Update health' widget status no longer returns a message with a non-translatable field type</li>
<li class="li">Fixed various hard-coded and concatenated strings in the Self Report widget and Overview dashboard</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.8 - April 2020</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: The <span class="ph">Emergency Self Report</span> UI is now available in the following languages. <ul class="ul" id="store-rn-bcm-emerg-self-report__ul_wfs_ncx_3lb">
<li class="li">Brazil/Portuguese</li>
<li class="li">French</li>
<li class="li">German</li>
<li class="li">Italian</li>
<li class="li">Japanese</li>
<li class="li">Korean</li>
<li class="li">Simplified Chinese</li>
<li class="li">Spanish</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Performance improvements were made to reduce the load time of records in list view.</li>
<li class="li">The empty Health Alert List widget was removed.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.4 - April 2020</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_wzt_yvf_flb">
<li class="li">A new Service Portal dashboard allows the global task force or HR team to monitor the situation</li>
<li class="li">Users with the HR emergency response role can submit tasks for any employee in the company</li>
<li class="li">Users can now view self-reported HR tasks</li>
<li class="li">A new module (<span class="ph menucascade"><span class="ph uicontrol">Emergency Self Response</span><abbr> > </abbr><span class="ph uicontrol">HR tasks</span></span>) allows the HR emergency response team to open a list of all HR tasks.</li>
<li class="li">General performance improvements</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-bcm-emerg-self-report__ul_acb_tdg_flb">
<li class="li">Users with the sn_imt_quarantine.crisis_task_user role can now submit their health status as expected</li>
<li class="li">A record is created properly if a user selects ‘Reporting to Work’ or ‘Decline to Say’</li>
<li class="li">Minor bug fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.3 - March 2020</dt>
<dd class="dd">During a crisis, the <span class="ph">ServiceNow</span>
<span class="ph">Emergency Self Report</span> application enables employees to notify their employer of their health status. An application helps the employee safely return to work. It is part of a group of apps built on the <span class="ph">ServiceNow AI Platform®</span> to assist companies in their emergency response efforts.</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-bcm-emerg-self-report__section_vsz_vdw_3lb"><h2 id="d532278e613" class="title sectiontitle">Notice regarding use by employers</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Employer utilizing this application. Employers agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Employers remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Employers’ specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-bcm-emerg-self-report__section_cnn_wdw_3lb"><h2 id="d532278e631" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to <span class="ph">ServiceNow</span> for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. <span class="ph">ServiceNow</span> hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-self-report.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-self-report.html\"><body id=\"store-rn-bcm-emerg-self-report\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-bcm-emerg-self-report\" aria-labelledby=\"title_store-rn-bcm-emerg-self-report\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-bcm-emerg-self-report\"><span class=\"ph\">Emergency Self Report</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Emergency Response Management</span>\n <span class=\"ph\">Emergency Self Report</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-bcm-emerg-self-report__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d532278e66\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.21.0 - August 2025</dt>\n <dd class=\"dd\">Changed: Minor ACL updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.5 - May 2024</dt>\n <dd class=\"dd\" id=\"store-rn-bcm-emerg-self-report__latest-emerg-self-report\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.4 - January 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.3 - November 2022</dt>\n <dd class=\"dd\">Fixed: Accessibility improvements</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.1 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_yx2_zpz_35b\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Introduced a security restriction to ensure managers cannot submit health status for any user other than direct reports.</li>\n <li class=\"li\">Restricted addition of an emergency self report when no user is populated in the user field and an error message is shown.</li>\n <li class=\"li\">Quality improvement</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.19.0 - January 2022</dt>\n <dd class=\"dd\">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.1 - December 2021</dt>\n <dd class=\"dd\">Changed: Updates to the translation engine</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - August 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - July 2021</dt>\n <dd class=\"dd\">New: Localization for features from the July 1 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.0 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Updates to the translation engine</li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - April 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.13.0 - April 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features from the March 25 release</li>\n <li class=\"li\">Fixed: Minor bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - March 2021</dt>\n <dd class=\"dd\">Fixed: Users now have appropriate read/write access to Crisis Task worknotes</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.1 - March 2021</dt>\n <dd class=\"dd\">New: Localization for features from the February 18 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - February 2021</dt>\n <dd class=\"dd\">Fixed: Security fix</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - February 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_s5p_1kh_n4b\">\n <li class=\"li\">New: Localization for features from the January 21 release</li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - January 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_h2f_sfq_j4b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_ykh_tfq_j4b\">\n <li class=\"li\">Crisis task admins can now create crisis tasks in bulk, by uploading a CSV or XLS/X file containing users</li>\n <li class=\"li\">Added ability to use alternate table criteria to define a Safe Workplace audience</li>\n <li class=\"li\">WCAG improvements</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - December 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_tmh_wnp_znb\">\n <li class=\"li\">New: Localization for features from the December 3 release</li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.1 - December 2020</dt>\n <dd class=\"dd\">New: Historical data is available for self-reported health status data</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_cnw_gs1_snb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_hhm_3s1_snb\">\n <li class=\"li\">In the new My Safe Workplace page, there is a new 'Update your health status' option in the 'Things you can request' module</li>\n <li class=\"li\">Localization for features from the November 5 release</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_xyc_zfv_nnb\">\n <li class=\"li\">New: Localization for features from the October 15 release</li>\n <li class=\"li\">Fixed: Customers can use new system properties to control the behavior of the system when a user updates their health status to something that should re-open the task</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - October 2020</dt>\n <dd class=\"dd\">New: Localization for features from the October 1 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - October 2020</dt>\n <dd class=\"dd\">Fixed: The Knowledge Base category has been modified so that only crisis task user roles can read</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - July 2020</dt>\n <dd class=\"dd\">New: Compatible with ServiceNow instances on the Paris release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.12 - June 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_jbs_b3b_xlb\">\n <li class=\"li\">New: Updated localization for:<ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_hvk_c3b_xlb\">\n <li class=\"li\">Japanese</li>\n <li class=\"li\">French</li>\n <li class=\"li\">German</li>\n <li class=\"li\">Spanish</li>\n <li class=\"li\">Italian</li>\n <li class=\"li\">Brazilian Portuguese</li>\n <li class=\"li\">Korean</li>\n <li class=\"li\">Simplified Chinese</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.11 - May 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_x4q_qyv_rlb\">\n <li class=\"li\">New: The Crisis Task form has a new related list to display tasks that are assigned to the user.</li>\n <li class=\"li\">Fixed: The <span class=\"ph\">Emergency Self Report</span> dashboard now updates user statuses correctly if a new task is created for a user who had an inactive task.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.9 - April 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_t2b_wdc_nlb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_plf_wdc_nlb\">\n <li class=\"li\">After activating the 1.0.4 version of the <span class=\"ph\">Emergency Self Report</span> Store application, related lists (that appear as tabs) are no longer missing in <span class=\"ph\">Agent Workspace</span></li>\n <li class=\"li\">The 'Update health' widget status no longer returns a message with a non-translatable field type</li>\n <li class=\"li\">Fixed various hard-coded and concatenated strings in the Self Report widget and Overview dashboard</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.8 - April 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: The <span class=\"ph\">Emergency Self Report</span> UI is now available in the following languages. <ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_wfs_ncx_3lb\">\n <li class=\"li\">Brazil/Portuguese</li>\n <li class=\"li\">French</li>\n <li class=\"li\">German</li>\n <li class=\"li\">Italian</li>\n <li class=\"li\">Japanese</li>\n <li class=\"li\">Korean</li>\n <li class=\"li\">Simplified Chinese</li>\n <li class=\"li\">Spanish</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Performance improvements were made to reduce the load time of records in list view.</li>\n <li class=\"li\">The empty Health Alert List widget was removed.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - April 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_wzt_yvf_flb\">\n <li class=\"li\">A new Service Portal dashboard allows the global task force or HR team to monitor the situation</li>\n <li class=\"li\">Users with the HR emergency response role can submit tasks for any employee in the company</li>\n <li class=\"li\">Users can now view self-reported HR tasks</li>\n <li class=\"li\">A new module (<span class=\"ph menucascade\"><span class=\"ph uicontrol\">Emergency Self Response</span><abbr> > </abbr><span class=\"ph uicontrol\">HR tasks</span></span>) allows the HR emergency response team to open a list of all HR tasks.</li>\n <li class=\"li\">General performance improvements</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-bcm-emerg-self-report__ul_acb_tdg_flb\">\n <li class=\"li\">Users with the sn_imt_quarantine.crisis_task_user role can now submit their health status as expected</li>\n <li class=\"li\">A record is created properly if a user selects ‘Reporting to Work’ or ‘Decline to Say’</li>\n <li class=\"li\">Minor bug fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - March 2020</dt>\n <dd class=\"dd\">During a crisis, the <span class=\"ph\">ServiceNow</span>\n <span class=\"ph\">Emergency Self Report</span> application enables employees to notify their employer of their health status. An application helps the employee safely return to work. It is part of a group of apps built on the <span class=\"ph\">ServiceNow AI Platform®</span> to assist companies in their emergency response efforts.</dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-bcm-emerg-self-report__section_vsz_vdw_3lb\"><h2 id=\"d532278e613\" class=\"title sectiontitle\">Notice regarding use by employers</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Employer utilizing this application. Employers agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Employers remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Employers’ specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-bcm-emerg-self-report__section_cnn_wdw_3lb\"><h2 id=\"d532278e631\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to employees of government agencies in their individual\n capacities. Use of this application is being offered free of charge for a limited or\n extended time period and with no expectation of payment from the government agency to <span class=\"ph\">ServiceNow</span> for use during that time period, nor does usage create an\n actual or implied future obligation on behalf of the government. <span class=\"ph\">ServiceNow</span> hereby expressly waives any future claims for payment from\n the agency in connection with usage of the application. Government customers are solely\n responsible to confirm with the agency’s Ethics Office or its authorized representative that\n acceptance and usage of the application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Emergency Self Report release notes
Version history for the Emergency Response Management
Emergency Self Report on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.21.0 - August 2025
Changed: Minor ACL updates
#### Version 1.20.5 - May 2024
Security fixes.
#### Version 1.20.4 - January 2024
Security fixes.
#### Version 1.20.3 - November 2022
Fixed: Accessibility improvements
#### Version 1.20.1 - August 2022
* Fixed:
+ Introduced a security restriction to ensure managers cannot submit health status for any user other than direct reports.
+ Restricted addition of an emergency self report when no user is populated in the user field and an error message is shown.
+ Quality improvement
#### Version 1.19.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.18.1 - December 2021
Changed: Updates to the translation engine
#### Version 1.17.0 - August 2021
Fixed: Minor bug
#### Version 1.16.0 - July 2021
New: Localization for features from the July 1 release
#### Version 1.15.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Minor bugs
#### Version 1.14.0 - April 2021
Fixed: Minor bug
#### Version 1.13.0 - April 2021
* New: Localization for features from the March 25 release
* Fixed: Minor bug
#### Version 1.12.0 - March 2021
Fixed: Users now have appropriate read/write access to Crisis Task worknotes
#### Version 1.11.1 - March 2021
New: Localization for features from the February 18 release
#### Version 1.10.0 - February 2021
Fixed: Security fix
#### Version 1.9.0 - February 2021
* New: Localization for features from the January 21 release
* Fixed: Minor bug fixes
#### Version 1.8.0 - January 2021
* New:
+ Crisis task admins can now create crisis tasks in bulk, by uploading a CSV or XLS/X file containing users
+ Added ability to use alternate table criteria to define a Safe Workplace audience
+ WCAG improvements
#### Version 1.7.0 - December 2020
* New: Localization for features from the December 3 release
* Fixed: Minor bug fixes
#### Version 1.6.1 - December 2020
New: Historical data is available for self-reported health status data
#### Version 1.5.0 - November 2020
* New:
+ In the new My Safe Workplace page, there is a new 'Update your health status' option in the 'Things you can request' module
+ Localization for features from the November 5 release
#### Version 1.4.0 - November 2020
* New: Localization for features from the October 15 release
* Fixed: Customers can use new system properties to control the behavior of the system when a user updates their health status to something that should re-open the task
#### Version 1.3.0 - October 2020
New: Localization for features from the October 1 release
#### Version 1.2.0 - October 2020
Fixed: The Knowledge Base category has been modified so that only crisis task user roles can read
#### Version 1.1.0 - July 2020
New: Compatible with ServiceNow instances on the Paris release
#### Version 1.0.12 - June 2020
* New: Updated localization for:
+ Japanese
+ French
+ German
+ Spanish
+ Italian
+ Brazilian Portuguese
+ Korean
+ Simplified Chinese
#### Version 1.0.11 - May 2020
* New: The Crisis Task form has a new related list to display tasks that are assigned to the user.
* Fixed: The Emergency Self Report dashboard now updates user statuses correctly if a new task is created for a user who had an inactive task.
#### Version 1.0.9 - April 2020
* Fixed:
+ After activating the 1.0.4 version of the Emergency Self Report Store application, related lists (that appear as tabs) are no longer missing in Agent Workspace
+ The 'Update health' widget status no longer returns a message with a non-translatable field type
+ Fixed various hard-coded and concatenated strings in the Self Report widget and Overview dashboard
#### Version 1.0.8 - April 2020
* New: The Emergency Self Report UI is now available in the following languages.
+ Brazil/Portuguese
+ French
+ German
+ Italian
+ Japanese
+ Korean
+ Simplified Chinese
+ Spanish
* Fixed:
+ Performance improvements were made to reduce the load time of records in list view.
+ The empty Health Alert List widget was removed.
#### Version 1.0.4 - April 2020
* New:
+ A new Service Portal dashboard allows the global task force or HR team to monitor the situation
+ Users with the HR emergency response role can submit tasks for any employee in the company
+ Users can now view self-reported HR tasks
+ A new module (Emergency Self Response > HR tasks) allows the HR emergency response team to open a list of all HR tasks.
+ General performance improvements
* Fixed:
+ Users with the sn\_imt\_quarantine.crisis\_task\_user role can now submit their health status as expected
+ A record is created properly if a user selects ‘Reporting to Work’ or ‘Decline to Say’
+ Minor bug fixes
#### Version 1.0.3 - March 2020
During a crisis, the ServiceNow
Emergency Self Report application enables employees to notify their employer of their health status. An application helps the employee safely return to work. It is part of a group of apps built on the ServiceNow AI Platform® to assist companies in their emergency response efforts.
## Notice regarding use by employers
All decisions in connection with the implementation of this application are at the sole
decision of the Employer utilizing this application. Employers agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Employers remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Employers’ specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Emergency Self Report release notes
description: Version history for the Emergency Response Management Emergency Self
Report on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Emergency Self Report release notes
Version history for the Emergency Response Management
Emergency Self Report on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.21.0 - August 2025
Changed: Minor ACL updates
#### Version 1.20.5 - May 2024
Security fixes.
#### Version 1.20.4 - January 2024
Security fixes.
#### Version 1.20.3 - November 2022
Fixed: Accessibility improvements
#### Version 1.20.1 - August 2022
* Fixed:
+ Introduced a security restriction to ensure managers cannot submit health status for any user other than direct reports.
+ Restricted addition of an emergency self report when no user is populated in the user field and an error message is shown.
+ Quality improvement
#### Version 1.19.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.18.1 - December 2021
Changed: Updates to the translation engine
#### Version 1.17.0 - August 2021
Fixed: Minor bug
#### Version 1.16.0 - July 2021
New: Localization for features from the July 1 release
#### Version 1.15.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Minor bugs
#### Version 1.14.0 - April 2021
Fixed: Minor bug
#### Version 1.13.0 - April 2021
* New: Localization for features from the March 25 release
* Fixed: Minor bug
#### Version 1.12.0 - March 2021
Fixed: Users now have appropriate read/write access to Crisis Task worknotes
#### Version 1.11.1 - March 2021
New: Localization for features from the February 18 release
#### Version 1.10.0 - February 2021
Fixed: Security fix
#### Version 1.9.0 - February 2021
* New: Localization for features from the January 21 release
* Fixed: Minor bug fixes
#### Version 1.8.0 - January 2021
* New:
+ Crisis task admins can now create crisis tasks in bulk, by uploading a CSV or XLS/X file containing users
+ Added ability to use alternate table criteria to define a Safe Workplace audience
+ WCAG improvements
#### Version 1.7.0 - December 2020
* New: Localization for features from the December 3 release
* Fixed: Minor bug fixes
#### Version 1.6.1 - December 2020
New: Historical data is available for self-reported health status data
#### Version 1.5.0 - November 2020
* New:
+ In the new My Safe Workplace page, there is a new 'Update your health status' option in the 'Things you can request' module
+ Localization for features from the November 5 release
#### Version 1.4.0 - November 2020
* New: Localization for features from the October 15 release
* Fixed: Customers can use new system properties to control the behavior of the system when a user updates their health status to something that should re-open the task
#### Version 1.3.0 - October 2020
New: Localization for features from the October 1 release
#### Version 1.2.0 - October 2020
Fixed: The Knowledge Base category has been modified so that only crisis task user roles can read
#### Version 1.1.0 - July 2020
New: Compatible with ServiceNow instances on the Paris release
#### Version 1.0.12 - June 2020
* New: Updated localization for:
+ Japanese
+ French
+ German
+ Spanish
+ Italian
+ Brazilian Portuguese
+ Korean
+ Simplified Chinese
#### Version 1.0.11 - May 2020
* New: The Crisis Task form has a new related list to display tasks that are assigned to the user.
* Fixed: The Emergency Self Report dashboard now updates user statuses correctly if a new task is created for a user who had an inactive task.
#### Version 1.0.9 - April 2020
* Fixed:
+ After activating the 1.0.4 version of the Emergency Self Report Store application, related lists (that appear as tabs) are no longer missing in Agent Workspace
+ The 'Update health' widget status no longer returns a message with a non-translatable field type
+ Fixed various hard-coded and concatenated strings in the Self Report widget and Overview dashboard
#### Version 1.0.8 - April 2020
* New: The Emergency Self Report UI is now available in the following languages.
+ Brazil/Portuguese
+ French
+ German
+ Italian
+ Japanese
+ Korean
+ Simplified Chinese
+ Spanish
* Fixed:
+ Performance improvements were made to reduce the load time of records in list view.
+ The empty Health Alert List widget was removed.
#### Version 1.0.4 - April 2020
* New:
+ A new Service Portal dashboard allows the global task force or HR team to monitor the situation
+ Users with the HR emergency response role can submit tasks for any employee in the company
+ Users can now view self-reported HR tasks
+ A new module (Emergency Self Response > HR tasks) allows the HR emergency response team to open a list of all HR tasks.
+ General performance improvements
* Fixed:
+ Users with the sn\_imt\_quarantine.crisis\_task\_user role can now submit their health status as expected
+ A record is created properly if a user selects ‘Reporting to Work’ or ‘Decline to Say’
+ Minor bug fixes
#### Version 1.0.3 - March 2020
During a crisis, the ServiceNow
Emergency Self Report application enables employees to notify their employer of their health status. An application helps the employee safely return to work. It is part of a group of apps built on the ServiceNow AI Platform® to assist companies in their emergency response efforts.
## Notice regarding use by employers
All decisions in connection with the implementation of this application are at the sole
decision of the Employer utilizing this application. Employers agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Employers remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Employers’ specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-erm-now-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-erm-now-mobile.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-bcm-erm-now-mobile.html | Safe Workplace for mobile release notes | Version history for the Safe Workplace for mobile application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-erm-now-mobile.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-erm-now-mobile.html"><body id="store-rn-bcm-erm-now-mobile"><main role="main"><article role="article" class="dita" id="store-rn-bcm-erm-now-mobile" aria-labelledby="title_store-rn-bcm-erm-now-mobile">
<h1 class="title topictitle1" id="title_store-rn-bcm-erm-now-mobile"><span class="ph">
<span class="ph">Safe Workplace for mobile</span>
</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">
<span class="ph">Safe Workplace for mobile</span>
</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-bcm-erm-now-mobile__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
<div class="p">From the <span class="ph">Safe Workplace for mobile</span> app, users can access applications from the
<span class="ph">Emergency Response Management</span> and <span class="ph">Safe Workplace</span> product
suites.<div class="note note note_note"><span class="note__title">Note:</span> The <span class="ph">Emergency Response Management</span> for <span class="ph">Now® Mobile</span> app was renamed to <span class="ph">Safe Workplace for mobile</span>.</div></div>
</section>
<section class="section"><h2 id="d392415e94" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.10.3 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates</dd>
<dt class="dt dlterm">Version 2.10.1 - January 2024</dt>
<dd class="dd" id="store-rn-bcm-erm-now-mobile__latest-store-rn-bcm-erm-now-mobile">Security fixes.</dd>
<dt class="dt dlterm">Version 2.10.0 - May 2022</dt>
<dd class="dd">New: Localization for features</dd>
<dt class="dt dlterm">Version 1.35.0 - January 2022</dt>
<dd class="dd">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>
<dt class="dt dlterm">Version 2.7.0 - October 2021</dt>
<dd class="dd">New: Exemption request</dd>
<dt class="dt dlterm">Version 2.6.0 - August 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 2.5.0 - July 2021</dt>
<dd class="dd">Changed: Updates to the translation engine</dd>
<dt class="dt dlterm">Version 2.4.0 - May 2021</dt>
<dd class="dd">New: Additional translations</dd>
<dt class="dt dlterm">Version 2.3.0 - April 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 2.2.0 - December 2020</dt>
<dd class="dd">New: Support for a common structure to request consent to various privacy policies</dd>
<dt class="dt dlterm">Version 2.1.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-erm-now-mobile__ul_gdj_2tv_nnb">
<li class="li">New:<ul class="ul" id="store-rn-bcm-erm-now-mobile__ul_y4v_2tv_nnb">
<li class="li">New catalog item icons</li>
<li class="li">Localization for features from the October 15 release</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-erm-now-mobile__ul_prd_jmg_3nb">
<li class="li">New: Localization for features from the October 1 release</li>
<li class="li">Changed: The application name was changed from Emergency Response Management for Now Mobile to <span class="ph">Safe Workplace for mobile</span></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-erm-now-mobile__ul_lwn_vrh_2nb">
<li class="li">New: Safe Workplace applications are accessible from the mobile app</li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - August 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-erm-now-mobile__ul_dkn_htj_4mb">
<li class="li">New: Localization for features from the June 4 release</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - June 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-bcm-erm-now-mobile__ul_jxt_zfb_xlb">
<li class="li">New: Updated localization for:<ul class="ul" id="store-rn-bcm-erm-now-mobile__ul_lkq_1gb_xlb">
<li class="li">Japanese</li>
<li class="li">French</li>
<li class="li">German</li>
<li class="li">Spanish</li>
<li class="li">Italian</li>
<li class="li">Brazilian Portuguese</li>
<li class="li">Korean</li>
<li class="li">Simplified Chinese</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - May 2020</dt>
<dd class="dd">The <span class="ph">Emergency Response Management for Now Mobile</span> application provides a mobile experience for the Emergency Response apps. In the initial version, users will be able to report on their health status. Managers will also be
able to view the health status of their employees, report status on behalf of their employees as well as the ability to reassign tasks which are currently assigned to their direct reports.</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-bcm-erm-now-mobile__section_hqv_4dw_3lb"><h2 id="d392415e325" class="title sectiontitle">Notice regarding use by employers</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Employer utilizing this application. Employers agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Employers remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Employers’ specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-bcm-erm-now-mobile__section_aw5_pdw_3lb"><h2 id="d392415e343" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to <span class="ph">ServiceNow</span> for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. <span class="ph">ServiceNow</span> hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-erm-now-mobile.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-bcm-erm-now-mobile.html\"><body id=\"store-rn-bcm-erm-now-mobile\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-bcm-erm-now-mobile\" aria-labelledby=\"title_store-rn-bcm-erm-now-mobile\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-bcm-erm-now-mobile\"><span class=\"ph\">\n <span class=\"ph\">Safe Workplace for mobile</span>\n </span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">\n <span class=\"ph\">Safe Workplace for mobile</span>\n </span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-bcm-erm-now-mobile__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n <div class=\"p\">From the <span class=\"ph\">Safe Workplace for mobile</span> app, users can access applications from the\n <span class=\"ph\">Emergency Response Management</span> and <span class=\"ph\">Safe Workplace</span> product\n suites.<div class=\"note note note_note\"><span class=\"note__title\">Note:</span> The <span class=\"ph\">Emergency Response Management</span> for <span class=\"ph\">Now® Mobile</span> app was renamed to <span class=\"ph\">Safe Workplace for mobile</span>.</div></div>\n </section>\n <section class=\"section\"><h2 id=\"d392415e94\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.10.3 - August 2025</dt>\n <dd class=\"dd\">Changed: Minor ACL updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.10.1 - January 2024</dt>\n <dd class=\"dd\" id=\"store-rn-bcm-erm-now-mobile__latest-store-rn-bcm-erm-now-mobile\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.10.0 - May 2022</dt>\n <dd class=\"dd\">New: Localization for features</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.35.0 - January 2022</dt>\n <dd class=\"dd\">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.0 - October 2021</dt>\n <dd class=\"dd\">New: Exemption request</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.0 - August 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - July 2021</dt>\n <dd class=\"dd\">Changed: Updates to the translation engine</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - May 2021</dt>\n <dd class=\"dd\">New: Additional translations</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - April 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - December 2020</dt>\n <dd class=\"dd\">New: Support for a common structure to request consent to various privacy policies</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-erm-now-mobile__ul_gdj_2tv_nnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-bcm-erm-now-mobile__ul_y4v_2tv_nnb\">\n <li class=\"li\">New catalog item icons</li>\n <li class=\"li\">Localization for features from the October 15 release</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-erm-now-mobile__ul_prd_jmg_3nb\">\n <li class=\"li\">New: Localization for features from the October 1 release</li>\n <li class=\"li\">Changed: The application name was changed from Emergency Response Management for Now Mobile to <span class=\"ph\">Safe Workplace for mobile</span></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-erm-now-mobile__ul_lwn_vrh_2nb\">\n <li class=\"li\">New: Safe Workplace applications are accessible from the mobile app</li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - August 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-erm-now-mobile__ul_dkn_htj_4mb\">\n <li class=\"li\">New: Localization for features from the June 4 release</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - June 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-bcm-erm-now-mobile__ul_jxt_zfb_xlb\">\n <li class=\"li\">New: Updated localization for:<ul class=\"ul\" id=\"store-rn-bcm-erm-now-mobile__ul_lkq_1gb_xlb\">\n <li class=\"li\">Japanese</li>\n <li class=\"li\">French</li>\n <li class=\"li\">German</li>\n <li class=\"li\">Spanish</li>\n <li class=\"li\">Italian</li>\n <li class=\"li\">Brazilian Portuguese</li>\n <li class=\"li\">Korean</li>\n <li class=\"li\">Simplified Chinese</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - May 2020</dt>\n <dd class=\"dd\">The <span class=\"ph\">Emergency Response Management for Now Mobile</span> application provides a mobile experience for the Emergency Response apps. In the initial version, users will be able to report on their health status. Managers will also be\n able to view the health status of their employees, report status on behalf of their employees as well as the ability to reassign tasks which are currently assigned to their direct reports.</dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-bcm-erm-now-mobile__section_hqv_4dw_3lb\"><h2 id=\"d392415e325\" class=\"title sectiontitle\">Notice regarding use by employers</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Employer utilizing this application. Employers agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Employers remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Employers’ specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-bcm-erm-now-mobile__section_aw5_pdw_3lb\"><h2 id=\"d392415e343\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to employees of government agencies in their individual\n capacities. Use of this application is being offered free of charge for a limited or\n extended time period and with no expectation of payment from the government agency to <span class=\"ph\">ServiceNow</span> for use during that time period, nor does usage create an\n actual or implied future obligation on behalf of the government. <span class=\"ph\">ServiceNow</span> hereby expressly waives any future claims for payment from\n the agency in connection with usage of the application. Government customers are solely\n responsible to confirm with the agency’s Ethics Office or its authorized representative that\n acceptance and usage of the application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Safe Workplace for mobile release notes
Version history for the
Safe Workplace for mobile
application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
From the Safe Workplace for mobile app, users can access applications from the
Emergency Response Management and Safe Workplace product
suites.Note: The Emergency Response Management for Now® Mobile app was renamed to Safe Workplace for mobile.
## Version history
#### Version 2.10.3 - August 2025
Changed: Minor ACL updates
#### Version 2.10.1 - January 2024
Security fixes.
#### Version 2.10.0 - May 2022
New: Localization for features
#### Version 1.35.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 2.7.0 - October 2021
New: Exemption request
#### Version 2.6.0 - August 2021
Fixed: Minor bug
#### Version 2.5.0 - July 2021
Changed: Updates to the translation engine
#### Version 2.4.0 - May 2021
New: Additional translations
#### Version 2.3.0 - April 2021
Fixed: Minor bug
#### Version 2.2.0 - December 2020
New: Support for a common structure to request consent to various privacy policies
#### Version 2.1.0 - November 2020
* New:
+ New catalog item icons
+ Localization for features from the October 15 release
#### Version 2.0.0 - October 2020
* New: Localization for features from the October 1 release
* Changed: The application name was changed from Emergency Response Management for Now Mobile to Safe Workplace for mobile
#### Version 1.2.0 - October 2020
* New: Safe Workplace applications are accessible from the mobile app
* Fixed: Minor bug fixes
#### Version 1.1.0 - August 2020
* New: Localization for features from the June 4 release
#### Version 1.0.1 - June 2020
* New: Updated localization for:
+ Japanese
+ French
+ German
+ Spanish
+ Italian
+ Brazilian Portuguese
+ Korean
+ Simplified Chinese
#### Version 1.0.0 - May 2020
The Emergency Response Management for Now Mobile application provides a mobile experience for the Emergency Response apps. In the initial version, users will be able to report on their health status. Managers will also be
able to view the health status of their employees, report status on behalf of their employees as well as the ability to reassign tasks which are currently assigned to their direct reports.
## Notice regarding use by employers
All decisions in connection with the implementation of this application are at the sole
decision of the Employer utilizing this application. Employers agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Employers remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Employers’ specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Safe Workplace for mobile release notes
description: Version history for the Safe Workplace for mobile application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Safe Workplace for mobile release notes
Version history for the
Safe Workplace for mobile
application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
From the Safe Workplace for mobile app, users can access applications from the
Emergency Response Management and Safe Workplace product
suites.Note: The Emergency Response Management for Now® Mobile app was renamed to Safe Workplace for mobile.
## Version history
#### Version 2.10.3 - August 2025
Changed: Minor ACL updates
#### Version 2.10.1 - January 2024
Security fixes.
#### Version 2.10.0 - May 2022
New: Localization for features
#### Version 1.35.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 2.7.0 - October 2021
New: Exemption request
#### Version 2.6.0 - August 2021
Fixed: Minor bug
#### Version 2.5.0 - July 2021
Changed: Updates to the translation engine
#### Version 2.4.0 - May 2021
New: Additional translations
#### Version 2.3.0 - April 2021
Fixed: Minor bug
#### Version 2.2.0 - December 2020
New: Support for a common structure to request consent to various privacy policies
#### Version 2.1.0 - November 2020
* New:
+ New catalog item icons
+ Localization for features from the October 15 release
#### Version 2.0.0 - October 2020
* New: Localization for features from the October 1 release
* Changed: The application name was changed from Emergency Response Management for Now Mobile to Safe Workplace for mobile
#### Version 1.2.0 - October 2020
* New: Safe Workplace applications are accessible from the mobile app
* Fixed: Minor bug fixes
#### Version 1.1.0 - August 2020
* New: Localization for features from the June 4 release
#### Version 1.0.1 - June 2020
* New: Updated localization for:
+ Japanese
+ French
+ German
+ Spanish
+ Italian
+ Brazilian Portuguese
+ Korean
+ Simplified Chinese
#### Version 1.0.0 - May 2020
The Emergency Response Management for Now Mobile application provides a mobile experience for the Emergency Response apps. In the initial version, users will be able to report on their health status. Managers will also be
able to view the health status of their employees, report status on behalf of their employees as well as the ability to reassign tasks which are currently assigned to their direct reports.
## Notice regarding use by employers
All decisions in connection with the implementation of this application are at the sole
decision of the Employer utilizing this application. Employers agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Employers remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Employers’ specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-accounts-payable-invoice-processing.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-accounts-payable-invoice-processing.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-accounts-payable-invoice-processing.html | Accounts Payable Invoice Processing release notes | Version history for the Accounts Payable Invoice Processing application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-accounts-payable-invoice-processing.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-accounts-payable-invoice-processing.html"><body id="store-rn-hr-accounts-payable-invoice-processing"><main role="main"><article role="article" class="dita" id="store-rn-hr-accounts-payable-invoice-processing" aria-labelledby="title_store-rn-hr-accounts-payable-invoice-processing">
<h1 class="title topictitle1" id="title_store-rn-hr-accounts-payable-invoice-processing">Accounts Payable Invoice Processing release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Accounts Payable Invoice Processing application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-accounts-payable-invoice-processing__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d126430e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 10.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-accounts-payable-invoice-processing__ul_xkg_hf5_bgc">
<li class="li">Invoice Type Conversion and Reprocessing<ul class="ul" id="store-rn-hr-accounts-payable-invoice-processing__ul_q1n_jf5_bgc">
<li class="li">AP Specialists can manually change invoice types (e.g. from non-PO to PO), triggering reprocessing and re-validation from draft status.</li>
</ul></li>
<li class="li">Enhanced Invoice Exceptions<ul class="ul" id="store-rn-hr-accounts-payable-invoice-processing__ul_ant_jf5_bgc">
<li class="li">The valid coding required exception now accommodates cost distribution across multiple ledgers or cost centers.</li>
<li class="li">GL/Cost Center validation is bypassed at invoice line when invoice line cost is distributed across multiple GLs or CCs.</li>
<li class="li">When cost is split across multiple cost centers, the CC field on the invoice line becomes read-only (same for GL) and allows one type of allocation type in cost allocations</li>
<li class="li">New Exception Type: Introduced a dedicated exception for missing tax code details, tax code validation is separated from the “Valid coding required” exception.</li>
</ul></li>
<li class="li">Improved Exception Handling for ITAM-Driven Invoices<ul class="ul" id="store-rn-hr-accounts-payable-invoice-processing__ul_j4w_jf5_bgc">
<li class="li">As part of ITAM and SPO better together process, during ITAM PO-based invoice processing, APO validates receipt quantity and notifies assigned users in ITAM PO if the required quantity has not been received.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.0.5 - May 2025</dt>
<dd class="dd" id="store-rn-hr-accounts-payable-invoice-processing__latest-store-rn-hr-accounts-payable-invoice-processing">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-accounts-payable-invoice-processing__ul_okn_dl3_cfc">
<li class="li">Improved Invoice Extraction: Leveraging DocIntel with GPT-4.0, invoice extraction accuracy has been significantly improved.</li>
<li class="li">AI-Powered Purchase Order Line Mapping: A new GenAI-based feature improves purchase order line matching accuracy, boosting overall productivity.</li>
<li class="li">Admin configuration for PO Mapping: Customers can now enable or disable purchase order (PO) mapping based on their specific needs.</li>
<li class="li">New Invoice Exception: Added a new exception type, "Missing Required Information - Invoice Lines", to help identify and address incomplete invoices more effectively.</li>
</ul></li>
<li class="li">Fixed: Improved the invoice ingestion process to allow manual invoice creation when the DocIntel service is temporarily unavailable.</li>
</ul></dd>
<dt class="dt dlterm">Version 8.0.2 - February 2025</dt>
<dd class="dd">Provided an API enabling invoice ingestion from external systems. API supports XML formats.</dd>
<dt class="dt dlterm">Version 7.0.2 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Provided cost allocation feature enabling distribution of invoice line cost across different cost centers, ledger accounts etc.</li>
<li class="li">Provided an API enabling invoice ingestion from external systems. API supports cXML and JSON formats.</li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.3 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Provided tax compliance feature enabling accounts payable specialist/tax specialist to validate and verify the tax provided by supplier.</li>
<li class="li">Fixed: Resolved the issue which was causing the DocIntel screen to open in a new tab in the workspace instead of opening it as sub tab within the invoice processing case.</li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.1 - June 2024</dt>
<dd class="dd">Fixed: Resolved an issue related to conversion of invoice type from "PO invoice" to "Non-PO credit memo".</dd>
<dt class="dt dlterm">Version 5.0.0 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Improved the workflow to support credit memo invoice processing.</li>
<li class="li">Introduced guided invoice processing experience to enhance experience and visibility for AP specialist, aiming to improve efficiency in resolving errors.</li>
<li class="li">Introduced error handling flow allowing accounts payable team to review and resolve integration errors related to invoice posting in the ERP system.</li>
<li class="li">Improved workflow allowing AP specialist to modify and re-submit invoices rejected by business owners.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.1 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Introduced new workflows and staging tables in the integrations framework for third-party sourcing tools to integrate with Accounts Payable Operations for invoice posting, invoice ingestion and invoice payment
ingestion use cases.</li>
<li class="li">Introduced new supplier notification in case invoice is found to be duplicate.</li>
</ul></li>
<li class="li">Changed invoice line deletion experience.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.1 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Define tolerance rules, which will be applied to the variances between invoice and matched purchase order, and will help in reducing the number of exceptions.</li>
<li class="li">Sidebar and Microsoft Teams integration is now available on all APO objects that have extended from the task tables, such as Invoice case, invoice task. This feature will improve the collaboration between the accounts
payable team and cross-functional stakeholders and will expedite the exception resolution</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-accounts-payable-invoice-processing__ul_g4d_rkf_2zb">
<li class="li">Improved supplier experience by allowing to manage and submit new invoices from ServiceNow Supplier Collaboration Portal</li>
<li class="li">Enabled accounts payable team to process Non-PO invoices</li>
<li class="li">New OOTB exceptions that are applicable for both PO and Non-PO invoices</li>
<li class="li">Minor bug fixes</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-hr-accounts-payable-invoice-processing__ul_b44_qkf_2zb">
<li class="li">Updated PO matching rules to improve touchless automation</li>
<li class="li">Updated exception engine performance</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - May 2023</dt>
<dd class="dd"><p class="p">The ServiceNow Accounts Payable Invoice Processing application helps automate the end-to-end process from invoice ingestion through, purchase order matching, exception resolution, and approval. Maintain visibility into the
process to identify bottlenecks and reduce risk.</p></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-accounts-payable-invoice-processing.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-accounts-payable-invoice-processing.html\"><body id=\"store-rn-hr-accounts-payable-invoice-processing\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-accounts-payable-invoice-processing\" aria-labelledby=\"title_store-rn-hr-accounts-payable-invoice-processing\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-accounts-payable-invoice-processing\">Accounts Payable Invoice Processing release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Accounts Payable Invoice Processing application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-accounts-payable-invoice-processing__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d126430e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 10.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-accounts-payable-invoice-processing__ul_xkg_hf5_bgc\">\n <li class=\"li\">Invoice Type Conversion and Reprocessing<ul class=\"ul\" id=\"store-rn-hr-accounts-payable-invoice-processing__ul_q1n_jf5_bgc\">\n <li class=\"li\">AP Specialists can manually change invoice types (e.g. from non-PO to PO), triggering reprocessing and re-validation from draft status.</li>\n </ul></li>\n <li class=\"li\">Enhanced Invoice Exceptions<ul class=\"ul\" id=\"store-rn-hr-accounts-payable-invoice-processing__ul_ant_jf5_bgc\">\n <li class=\"li\">The valid coding required exception now accommodates cost distribution across multiple ledgers or cost centers.</li>\n <li class=\"li\">GL/Cost Center validation is bypassed at invoice line when invoice line cost is distributed across multiple GLs or CCs.</li>\n <li class=\"li\">When cost is split across multiple cost centers, the CC field on the invoice line becomes read-only (same for GL) and allows one type of allocation type in cost allocations</li>\n <li class=\"li\">New Exception Type: Introduced a dedicated exception for missing tax code details, tax code validation is separated from the “Valid coding required” exception.</li>\n </ul></li>\n <li class=\"li\">Improved Exception Handling for ITAM-Driven Invoices<ul class=\"ul\" id=\"store-rn-hr-accounts-payable-invoice-processing__ul_j4w_jf5_bgc\">\n <li class=\"li\">As part of ITAM and SPO better together process, during ITAM PO-based invoice processing, APO validates receipt quantity and notifies assigned users in ITAM PO if the required quantity has not been received.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.5 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-accounts-payable-invoice-processing__latest-store-rn-hr-accounts-payable-invoice-processing\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-accounts-payable-invoice-processing__ul_okn_dl3_cfc\">\n <li class=\"li\">Improved Invoice Extraction: Leveraging DocIntel with GPT-4.0, invoice extraction accuracy has been significantly improved.</li>\n <li class=\"li\">AI-Powered Purchase Order Line Mapping: A new GenAI-based feature improves purchase order line matching accuracy, boosting overall productivity.</li>\n <li class=\"li\">Admin configuration for PO Mapping: Customers can now enable or disable purchase order (PO) mapping based on their specific needs.</li>\n <li class=\"li\">New Invoice Exception: Added a new exception type, "Missing Required Information - Invoice Lines", to help identify and address incomplete invoices more effectively.</li>\n </ul></li>\n <li class=\"li\">Fixed: Improved the invoice ingestion process to allow manual invoice creation when the DocIntel service is temporarily unavailable.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.2 - February 2025</dt>\n <dd class=\"dd\">Provided an API enabling invoice ingestion from external systems. API supports XML formats.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.2 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Provided cost allocation feature enabling distribution of invoice line cost across different cost centers, ledger accounts etc.</li>\n <li class=\"li\">Provided an API enabling invoice ingestion from external systems. API supports cXML and JSON formats.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.3 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Provided tax compliance feature enabling accounts payable specialist/tax specialist to validate and verify the tax provided by supplier.</li>\n <li class=\"li\">Fixed: Resolved the issue which was causing the DocIntel screen to open in a new tab in the workspace instead of opening it as sub tab within the invoice processing case.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.1 - June 2024</dt>\n <dd class=\"dd\">Fixed: Resolved an issue related to conversion of invoice type from "PO invoice" to "Non-PO credit memo".</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Improved the workflow to support credit memo invoice processing.</li>\n <li class=\"li\">Introduced guided invoice processing experience to enhance experience and visibility for AP specialist, aiming to improve efficiency in resolving errors.</li>\n <li class=\"li\">Introduced error handling flow allowing accounts payable team to review and resolve integration errors related to invoice posting in the ERP system.</li>\n <li class=\"li\">Improved workflow allowing AP specialist to modify and re-submit invoices rejected by business owners.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Introduced new workflows and staging tables in the integrations framework for third-party sourcing tools to integrate with Accounts Payable Operations for invoice posting, invoice ingestion and invoice payment\n ingestion use cases.</li>\n <li class=\"li\">Introduced new supplier notification in case invoice is found to be duplicate.</li>\n </ul></li>\n <li class=\"li\">Changed invoice line deletion experience.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Define tolerance rules, which will be applied to the variances between invoice and matched purchase order, and will help in reducing the number of exceptions.</li>\n <li class=\"li\">Sidebar and Microsoft Teams integration is now available on all APO objects that have extended from the task tables, such as Invoice case, invoice task. This feature will improve the collaboration between the accounts\n payable team and cross-functional stakeholders and will expedite the exception resolution</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-accounts-payable-invoice-processing__ul_g4d_rkf_2zb\">\n <li class=\"li\">Improved supplier experience by allowing to manage and submit new invoices from ServiceNow Supplier Collaboration Portal</li>\n <li class=\"li\">Enabled accounts payable team to process Non-PO invoices</li>\n <li class=\"li\">New OOTB exceptions that are applicable for both PO and Non-PO invoices</li>\n <li class=\"li\">Minor bug fixes</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-accounts-payable-invoice-processing__ul_b44_qkf_2zb\">\n <li class=\"li\">Updated PO matching rules to improve touchless automation</li>\n <li class=\"li\">Updated exception engine performance</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - May 2023</dt>\n <dd class=\"dd\"><p class=\"p\">The ServiceNow Accounts Payable Invoice Processing application helps automate the end-to-end process from invoice ingestion through, purchase order matching, exception resolution, and approval. Maintain visibility into the\n process to identify bottlenecks and reduce risk.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Accounts Payable Invoice Processing release notes
Version history for the Accounts Payable Invoice Processing application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.0 - August 2025
* Invoice Type Conversion and Reprocessing
+ AP Specialists can manually change invoice types (e.g. from non-PO to PO), triggering reprocessing and re-validation from draft status.
* Enhanced Invoice Exceptions
+ The valid coding required exception now accommodates cost distribution across multiple ledgers or cost centers.
+ GL/Cost Center validation is bypassed at invoice line when invoice line cost is distributed across multiple GLs or CCs.
+ When cost is split across multiple cost centers, the CC field on the invoice line becomes read-only (same for GL) and allows one type of allocation type in cost allocations
+ New Exception Type: Introduced a dedicated exception for missing tax code details, tax code validation is separated from the “Valid coding required” exception.
* Improved Exception Handling for ITAM-Driven Invoices
+ As part of ITAM and SPO better together process, during ITAM PO-based invoice processing, APO validates receipt quantity and notifies assigned users in ITAM PO if the required quantity has not been received.
#### Version 9.0.5 - May 2025
* New:
+ Improved Invoice Extraction: Leveraging DocIntel with GPT-4.0, invoice extraction accuracy has been significantly improved.
+ AI-Powered Purchase Order Line Mapping: A new GenAI-based feature improves purchase order line matching accuracy, boosting overall productivity.
+ Admin configuration for PO Mapping: Customers can now enable or disable purchase order (PO) mapping based on their specific needs.
+ New Invoice Exception: Added a new exception type, "Missing Required Information - Invoice Lines", to help identify and address incomplete invoices more effectively.
* Fixed: Improved the invoice ingestion process to allow manual invoice creation when the DocIntel service is temporarily unavailable.
#### Version 8.0.2 - February 2025
Provided an API enabling invoice ingestion from external systems. API supports XML formats.
#### Version 7.0.2 - November 2024
* Provided cost allocation feature enabling distribution of invoice line cost across different cost centers, ledger accounts etc.
* Provided an API enabling invoice ingestion from external systems. API supports cXML and JSON formats.
#### Version 6.0.3 - August 2024
* New: Provided tax compliance feature enabling accounts payable specialist/tax specialist to validate and verify the tax provided by supplier.
* Fixed: Resolved the issue which was causing the DocIntel screen to open in a new tab in the workspace instead of opening it as sub tab within the invoice processing case.
#### Version 5.0.1 - June 2024
Fixed: Resolved an issue related to conversion of invoice type from "PO invoice" to "Non-PO credit memo".
#### Version 5.0.0 - May 2024
* New:
+ Improved the workflow to support credit memo invoice processing.
+ Introduced guided invoice processing experience to enhance experience and visibility for AP specialist, aiming to improve efficiency in resolving errors.
+ Introduced error handling flow allowing accounts payable team to review and resolve integration errors related to invoice posting in the ERP system.
+ Improved workflow allowing AP specialist to modify and re-submit invoices rejected by business owners.
#### Version 4.0.1 - February 2024
* New:
+ Introduced new workflows and staging tables in the integrations framework for third-party sourcing tools to integrate with Accounts Payable Operations for invoice posting, invoice ingestion and invoice payment
ingestion use cases.
+ Introduced new supplier notification in case invoice is found to be duplicate.
* Changed invoice line deletion experience.
#### Version 3.0.1 - November 2023
* New:
+ Define tolerance rules, which will be applied to the variances between invoice and matched purchase order, and will help in reducing the number of exceptions.
+ Sidebar and Microsoft Teams integration is now available on all APO objects that have extended from the task tables, such as Invoice case, invoice task. This feature will improve the collaboration between the accounts
payable team and cross-functional stakeholders and will expedite the exception resolution
#### Version 2.0.2 - August 2023
* New:
+ Improved supplier experience by allowing to manage and submit new invoices from ServiceNow Supplier Collaboration Portal
+ Enabled accounts payable team to process Non-PO invoices
+ New OOTB exceptions that are applicable for both PO and Non-PO invoices
+ Minor bug fixes
* Changed:
+ Updated PO matching rules to improve touchless automation
+ Updated exception engine performance
#### Version 1.0.1 - May 2023
The ServiceNow Accounts Payable Invoice Processing application helps automate the end-to-end process from invoice ingestion through, purchase order matching, exception resolution, and approval. Maintain visibility into the
process to identify bottlenecks and reduce risk.
| ---
title: Accounts Payable Invoice Processing release notes
description: Version history for the Accounts Payable Invoice Processing application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
---
# Accounts Payable Invoice Processing release notes
Version history for the Accounts Payable Invoice Processing application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.0 - August 2025
* Invoice Type Conversion and Reprocessing
+ AP Specialists can manually change invoice types (e.g. from non-PO to PO), triggering reprocessing and re-validation from draft status.
* Enhanced Invoice Exceptions
+ The valid coding required exception now accommodates cost distribution across multiple ledgers or cost centers.
+ GL/Cost Center validation is bypassed at invoice line when invoice line cost is distributed across multiple GLs or CCs.
+ When cost is split across multiple cost centers, the CC field on the invoice line becomes read-only (same for GL) and allows one type of allocation type in cost allocations
+ New Exception Type: Introduced a dedicated exception for missing tax code details, tax code validation is separated from the “Valid coding required” exception.
* Improved Exception Handling for ITAM-Driven Invoices
+ As part of ITAM and SPO better together process, during ITAM PO-based invoice processing, APO validates receipt quantity and notifies assigned users in ITAM PO if the required quantity has not been received.
#### Version 9.0.5 - May 2025
* New:
+ Improved Invoice Extraction: Leveraging DocIntel with GPT-4.0, invoice extraction accuracy has been significantly improved.
+ AI-Powered Purchase Order Line Mapping: A new GenAI-based feature improves purchase order line matching accuracy, boosting overall productivity.
+ Admin configuration for PO Mapping: Customers can now enable or disable purchase order (PO) mapping based on their specific needs.
+ New Invoice Exception: Added a new exception type, "Missing Required Information - Invoice Lines", to help identify and address incomplete invoices more effectively.
* Fixed: Improved the invoice ingestion process to allow manual invoice creation when the DocIntel service is temporarily unavailable.
#### Version 8.0.2 - February 2025
Provided an API enabling invoice ingestion from external systems. API supports XML formats.
#### Version 7.0.2 - November 2024
* Provided cost allocation feature enabling distribution of invoice line cost across different cost centers, ledger accounts etc.
* Provided an API enabling invoice ingestion from external systems. API supports cXML and JSON formats.
#### Version 6.0.3 - August 2024
* New: Provided tax compliance feature enabling accounts payable specialist/tax specialist to validate and verify the tax provided by supplier.
* Fixed: Resolved the issue which was causing the DocIntel screen to open in a new tab in the workspace instead of opening it as sub tab within the invoice processing case.
#### Version 5.0.1 - June 2024
Fixed: Resolved an issue related to conversion of invoice type from "PO invoice" to "Non-PO credit memo".
#### Version 5.0.0 - May 2024
* New:
+ Improved the workflow to support credit memo invoice processing.
+ Introduced guided invoice processing experience to enhance experience and visibility for AP specialist, aiming to improve efficiency in resolving errors.
+ Introduced error handling flow allowing accounts payable team to review and resolve integration errors related to invoice posting in the ERP system.
+ Improved workflow allowing AP specialist to modify and re-submit invoices rejected by business owners.
#### Version 4.0.1 - February 2024
* New:
+ Introduced new workflows and staging tables in the integrations framework for third-party sourcing tools to integrate with Accounts Payable Operations for invoice posting, invoice ingestion and invoice payment
ingestion use cases.
+ Introduced new supplier notification in case invoice is found to be duplicate.
* Changed invoice line deletion experience.
#### Version 3.0.1 - November 2023
* New:
+ Define tolerance rules, which will be applied to the variances between invoice and matched purchase order, and will help in reducing the number of exceptions.
+ Sidebar and Microsoft Teams integration is now available on all APO objects that have extended from the task tables, such as Invoice case, invoice task. This feature will improve the collaboration between the accounts
payable team and cross-functional stakeholders and will expedite the exception resolution
#### Version 2.0.2 - August 2023
* New:
+ Improved supplier experience by allowing to manage and submit new invoices from ServiceNow Supplier Collaboration Portal
+ Enabled accounts payable team to process Non-PO invoices
+ New OOTB exceptions that are applicable for both PO and Non-PO invoices
+ Minor bug fixes
* Changed:
+ Updated PO matching rules to improve touchless automation
+ Updated exception engine performance
#### Version 1.0.1 - May 2023
The ServiceNow Accounts Payable Invoice Processing application helps automate the end-to-end process from invoice ingestion through, purchase order matching, exception resolution, and approval. Maintain visibility into the
process to identify bottlenecks and reduce risk.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-admin-ws-service-providers.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-admin-ws-service-providers.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-admin-ws-service-providers.html | Admin Workspace for Service Providers (SPs) release notes | Version history for the Admin Workspace for Service Providers (SPs) application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-admin-ws-service-providers.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-admin-ws-service-providers.html"><body id="store-rn-hr-admin-ws-service-providers"><main role="main"><article role="article" class="dita" id="store-rn-hr-admin-ws-service-providers" aria-labelledby="title_store-rn-hr-admin-ws-service-providers">
<h1 class="title topictitle1" id="title_store-rn-hr-admin-ws-service-providers">Admin Workspace for Service Providers (SPs) release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Admin Workspace for Service Providers (SPs) application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-admin-ws-service-providers__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d475531e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.4 - August 2025</dt>
<dd class="dd">
<ol class="ol">
<li class="li">Fixed:<ol class="ol" type="a" id="store-rn-hr-admin-ws-service-providers__ol_n2f_kqd_yfc">
<li class="li">Previously, at 400% zoom, carousel components on the landing page lacked contrast and blended into the background. This has been fixed components now appear with clear, contrasting colors for better visibility.</li>
<li class="li">Buttons on the SP Admin landing page and Client Details page were missing discernible text in both light and dark coral themes. Accessible labels have now been added to drop-downs in the Trends Over Time and Related
Links widgets, ensuring screen reader compatibility and improved accessibility.</li>
</ol></li>
</ol></dd>
<dt class="dt dlterm">Version 1.1.2 - May 2025</dt>
<dd class="dd" id="store-rn-hr-admin-ws-service-providers__latest-store-rn-hr-admin-ws-service-providers">Fixed: Minor changes related to UI theming.</dd>
<dt class="dt dlterm">Version 1.1.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-admin-ws-service-providers__ul_kwn_qvj_1cc">
<li class="li">Minor performance improvements on landing page</li>
<li class="li">Guided Setup quick link, to initiate a domain separated HR Guided Setup, under Client Details tab</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.2 - February 2024</dt>
<dd class="dd"><p class="p">The Admin Workspace designed for Service Providers (SPs) offers a unified perspective on service utilization and seamless access to configuration options. This enables service provider admins to swiftly identify and address potential service requirements and gaps by utilizing comprehensive trended metrics. Additionally, service provider admins can compare the individual needs of customers with those of peers and the entire collection within the instance.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Admin Workspace for Service Providers (SPs) release notes
Version history for the Admin Workspace for Service Providers (SPs) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.4 - August 2025
1. Fixed:
1. Previously, at 400% zoom, carousel components on the landing page lacked contrast and blended into the background. This has been fixed components now appear with clear, contrasting colors for better visibility.
2. Buttons on the SP Admin landing page and Client Details page were missing discernible text in both light and dark coral themes. Accessible labels have now been added to drop-downs in the Trends Over Time and Related
Links widgets, ensuring screen reader compatibility and improved accessibility.
#### Version 1.1.2 - May 2025
Fixed: Minor changes related to UI theming.
#### Version 1.1.0 - August 2024
* New:
+ Minor performance improvements on landing page
+ Guided Setup quick link, to initiate a domain separated HR Guided Setup, under Client Details tab
#### Version 1.0.2 - February 2024
The Admin Workspace designed for Service Providers (SPs) offers a unified perspective on service utilization and seamless access to configuration options. This enables service provider admins to swiftly identify and address potential service requirements and gaps by utilizing comprehensive trended metrics. Additionally, service provider admins can compare the individual needs of customers with those of peers and the entire collection within the instance.
| ---
title: Admin Workspace for Service Providers (SPs) release notes
description: Version history for the Admin Workspace for Service Providers (SPs) application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Admin Workspace for Service Providers (SPs) release notes
Version history for the Admin Workspace for Service Providers (SPs) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.4 - August 2025
1. Fixed:
1. Previously, at 400% zoom, carousel components on the landing page lacked contrast and blended into the background. This has been fixed components now appear with clear, contrasting colors for better visibility.
2. Buttons on the SP Admin landing page and Client Details page were missing discernible text in both light and dark coral themes. Accessible labels have now been added to drop-downs in the Trends Over Time and Related
Links widgets, ensuring screen reader compatibility and improved accessibility.
#### Version 1.1.2 - May 2025
Fixed: Minor changes related to UI theming.
#### Version 1.1.0 - August 2024
* New:
+ Minor performance improvements on landing page
+ Guided Setup quick link, to initiate a domain separated HR Guided Setup, under Client Details tab
#### Version 1.0.2 - February 2024
The Admin Workspace designed for Service Providers (SPs) offers a unified perspective on service utilization and seamless access to configuration options. This enables service provider admins to swiftly identify and address potential service requirements and gaps by utilizing comprehensive trended metrics. Additionally, service provider admins can compare the individual needs of customers with those of peers and the entire collection within the instance.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-oracle-hcm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-oracle-hcm.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-oracle-hcm.html | HR Service Delivery Advanced Integration with Oracle HCM release notes | Version history for the HR Service Delivery Advanced Integration with Oracle HCM application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-oracle-hcm.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-oracle-hcm.html"><body id="store-rn-hr-advanced-integration-oracle-hcm"><main role="main"><article role="article" class="dita" id="store-rn-hr-advanced-integration-oracle-hcm" aria-labelledby="title_store-rn-hr-advanced-integration-oracle-hcm">
<h1 class="title topictitle1" id="title_store-rn-hr-advanced-integration-oracle-hcm">HR Service Delivery Advanced Integration with Oracle HCM release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the HR Service Delivery Advanced Integration with Oracle HCM application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-advanced-integration-oracle-hcm__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d429721e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.2 - May 2025</dt>
<dd class="dd" id="store-rn-hr-advanced-integration-oracle-hcm__latest-store-rn-hr-advanced-integration-oracle-hcm">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.2.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">View personalized information about Direct Deposit, Total Rewards, Holiday Calendar, and Time Off information from ServiceNow.</li>
<li class="li">Raise a case for any query/help via the widget.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.4 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">View personalized information about Direct Deposit, Total Rewards, Holiday Calendar, and Time Off information from ServiceNow</li>
<li class="li">Raise a case for any query/help via the widget</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.3 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">View personalized information about Direct Deposit, Total Rewards, Holiday Calendar, and Time Off information from ServiceNow.</li>
<li class="li">Raise a case for any query/help via the widget.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.6 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.0.8 - December 2023</dt>
<dd class="dd">Fixed: Minor performance improvements.</dd>
<dt class="dt dlterm">Version 1.0.5 - December 2023</dt>
<dd class="dd">Fixed: Minor performance improvements.</dd>
<dt class="dt dlterm">Version 1.0.4 - July 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This patch version has been certified with Oracle HCM Cloud Spoke 3.3.0.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.3 - November 2022</dt>
<dd class="dd">Minor optimization and refactoring</dd>
<dt class="dt dlterm">Version 1.0.1 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-advanced-integration-oracle-hcm__ul_gs4_jvy_3sb">
<li class="li">Fixed: Error message for payslip feature</li>
<li class="li">Changed: Action name for use cases 'Total Rewards' and 'Payroll Discrepancy' have been renamed.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - November 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-advanced-integration-oracle-hcm__ul_rvn_1jg_4rb">
<li class="li">Submit a query related to your direct deposit account in the Oracle HCM system.</li>
<li class="li">Submit a query related to your time off balance system in the Oracle HCM system.</li>
<li class="li">View your holiday calendars in the Oracle HCM system in the configured portal in a ServiceNow instance.</li>
<li class="li">View your total rewards information in the configured portal in a ServiceNow instance.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-oracle-hcm.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-oracle-hcm.html\"><body id=\"store-rn-hr-advanced-integration-oracle-hcm\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-advanced-integration-oracle-hcm\" aria-labelledby=\"title_store-rn-hr-advanced-integration-oracle-hcm\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-advanced-integration-oracle-hcm\">HR Service Delivery Advanced Integration with Oracle HCM release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the HR Service Delivery Advanced Integration with Oracle HCM application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-advanced-integration-oracle-hcm__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d429721e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.2.2 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-advanced-integration-oracle-hcm__latest-store-rn-hr-advanced-integration-oracle-hcm\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">View personalized information about Direct Deposit, Total Rewards, Holiday Calendar, and Time Off information from ServiceNow.</li>\n <li class=\"li\">Raise a case for any query/help via the widget.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.4 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">View personalized information about Direct Deposit, Total Rewards, Holiday Calendar, and Time Off information from ServiceNow</li>\n <li class=\"li\">Raise a case for any query/help via the widget</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.3 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">View personalized information about Direct Deposit, Total Rewards, Holiday Calendar, and Time Off information from ServiceNow.</li>\n <li class=\"li\">Raise a case for any query/help via the widget.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.8 - December 2023</dt>\n <dd class=\"dd\">Fixed: Minor performance improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - December 2023</dt>\n <dd class=\"dd\">Fixed: Minor performance improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - July 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">This patch version has been certified with Oracle HCM Cloud Spoke 3.3.0.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - November 2022</dt>\n <dd class=\"dd\">Minor optimization and refactoring</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-advanced-integration-oracle-hcm__ul_gs4_jvy_3sb\">\n <li class=\"li\">Fixed: Error message for payslip feature</li>\n <li class=\"li\">Changed: Action name for use cases 'Total Rewards' and 'Payroll Discrepancy' have been renamed.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-advanced-integration-oracle-hcm__ul_rvn_1jg_4rb\">\n <li class=\"li\">Submit a query related to your direct deposit account in the Oracle HCM system.</li>\n <li class=\"li\">Submit a query related to your time off balance system in the Oracle HCM system.</li>\n <li class=\"li\">View your holiday calendars in the Oracle HCM system in the configured portal in a ServiceNow instance.</li>\n <li class=\"li\">View your total rewards information in the configured portal in a ServiceNow instance.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # HR Service Delivery Advanced Integration with Oracle HCM release notes
Version history for the HR Service Delivery Advanced Integration with Oracle HCM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.2 - May 2025
Minor bug fixes.
#### Version 1.2.1 - November 2024
* View personalized information about Direct Deposit, Total Rewards, Holiday Calendar, and Time Off information from ServiceNow.
* Raise a case for any query/help via the widget.
#### Version 1.1.4 - August 2024
* View personalized information about Direct Deposit, Total Rewards, Holiday Calendar, and Time Off information from ServiceNow
* Raise a case for any query/help via the widget
#### Version 1.1.3 - May 2024
* View personalized information about Direct Deposit, Total Rewards, Holiday Calendar, and Time Off information from ServiceNow.
* Raise a case for any query/help via the widget.
#### Version 1.0.6 - February 2024
Minor fixes.
#### Version 1.0.8 - December 2023
Fixed: Minor performance improvements.
#### Version 1.0.5 - December 2023
Fixed: Minor performance improvements.
#### Version 1.0.4 - July 2023
* This patch version has been certified with Oracle HCM Cloud Spoke 3.3.0.
#### Version 1.0.3 - November 2022
Minor optimization and refactoring
#### Version 1.0.1 - February 2022
* Fixed: Error message for payslip feature
* Changed: Action name for use cases 'Total Rewards' and 'Payroll Discrepancy' have been renamed.
#### Version 1.0.0 - November 2021
* New:
+ Submit a query related to your direct deposit account in the Oracle HCM system.
+ Submit a query related to your time off balance system in the Oracle HCM system.
+ View your holiday calendars in the Oracle HCM system in the configured portal in a ServiceNow instance.
+ View your total rewards information in the configured portal in a ServiceNow instance.
| ---
title: HR Service Delivery Advanced Integration with Oracle HCM release notes
description: Version history for the HR Service Delivery Advanced Integration with
Oracle HCM application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery Advanced Integration with Oracle HCM release notes
Version history for the HR Service Delivery Advanced Integration with Oracle HCM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.2 - May 2025
Minor bug fixes.
#### Version 1.2.1 - November 2024
* View personalized information about Direct Deposit, Total Rewards, Holiday Calendar, and Time Off information from ServiceNow.
* Raise a case for any query/help via the widget.
#### Version 1.1.4 - August 2024
* View personalized information about Direct Deposit, Total Rewards, Holiday Calendar, and Time Off information from ServiceNow
* Raise a case for any query/help via the widget
#### Version 1.1.3 - May 2024
* View personalized information about Direct Deposit, Total Rewards, Holiday Calendar, and Time Off information from ServiceNow.
* Raise a case for any query/help via the widget.
#### Version 1.0.6 - February 2024
Minor fixes.
#### Version 1.0.8 - December 2023
Fixed: Minor performance improvements.
#### Version 1.0.5 - December 2023
Fixed: Minor performance improvements.
#### Version 1.0.4 - July 2023
* This patch version has been certified with Oracle HCM Cloud Spoke 3.3.0.
#### Version 1.0.3 - November 2022
Minor optimization and refactoring
#### Version 1.0.1 - February 2022
* Fixed: Error message for payslip feature
* Changed: Action name for use cases 'Total Rewards' and 'Payroll Discrepancy' have been renamed.
#### Version 1.0.0 - November 2021
* New:
+ Submit a query related to your direct deposit account in the Oracle HCM system.
+ Submit a query related to your time off balance system in the Oracle HCM system.
+ View your holiday calendars in the Oracle HCM system in the configured portal in a ServiceNow instance.
+ View your total rewards information in the configured portal in a ServiceNow instance.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-workday.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-workday.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-workday.html | HR Service Delivery Advanced Integration with Workday release notes | Version history for the HR Service Delivery Advanced Integration with Workday on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-workday.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-workday.html"><body id="store-rn-hr-advanced-integration-workday"><main role="main"><article role="article" class="dita" id="store-rn-hr-advanced-integration-workday" aria-labelledby="title_store-rn-hr-advanced-integration-workday">
<h1 class="title topictitle1" id="title_store-rn-hr-advanced-integration-workday">HR Service Delivery Advanced Integration with Workday release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the HR Service Delivery Advanced Integration with Workday on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-hr-advanced-integration-workday__section_w3d_p2j_3qb">
<div class="p">
<div class="note important note_important" id="store-rn-hr-advanced-integration-workday__note_x3d_p2j_3qb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-advanced-integration-workday__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-hr-advanced-integration-workday__section_y3d_p2j_3qb"><h2 id="d171916e58" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-hr-advanced-integration-workday__dl_z3d_p2j_3qb">
<dt class="dt dlterm">Version 2.2.2 - May 2025</dt>
<dd class="dd" id="store-rn-hr-advanced-integration-workday__latest-advanced-integration-workday">Bug fixes.</dd>
<dt class="dt dlterm">Version 2.2.1 - March 2025</dt>
<dd class="dd">New: Added OOB subflows which allows employees to update personal details such as email, address, and date of birth.</dd>
<dt class="dt dlterm">Version 2.1.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:<ul class="ul" id="store-rn-hr-advanced-integration-workday__ul_pwc_bcl_fdc">
<li class="li">Request Time Off <ul class="ul" id="store-rn-hr-advanced-integration-workday__ul_swc_bcl_fdc">
<li class="li">Simple (Link to Workday Application)</li>
<li class="li">Advanced (Contextual Time Off Experience)</li>
<li class="li">Legal Name Change (VA Conversation)</li>
</ul>
</li>
<li class="li">Payroll Discrepancy</li>
<li class="li">Total Rewards Widget</li>
<li class="li">Holiday Calendar Widget</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.2.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:<ul class="ul" id="store-rn-hr-advanced-integration-workday__ul_mdk_fyj_fdc">
<li class="li">Employee synchronization</li>
<li class="li">Pull to-dos</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:<ul class="ul" id="store-rn-hr-advanced-integration-workday__ul_jqp_t2h_2cc">
<li class="li">Legal Name Change (VA Conversation)</li>
<li class="li">Request Time Off <ul class="ul" id="store-rn-hr-advanced-integration-workday__ul_rqp_t2h_2cc">
<li class="li">Simple (Link to Workday Application)</li>
<li class="li">Advanced (Contextual Time Off Experience)</li>
</ul>
</li>
<li class="li">Payroll Discrepancy</li>
<li class="li">Total Rewards Widget</li>
<li class="li">Holiday Calendar Widget</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.2 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:<ul class="ul">
<li class="li">Legal Name Change (VA Conversation)</li>
<li class="li">Request Time Off <ul class="ul">
<li class="li">Simple (Link to Workday Application)</li>
<li class="li">Advanced (Contextual Time Off Experience)</li>
</ul>
</li>
<li class="li">Payroll Discrepancy</li>
<li class="li">Total Rewards Widget</li>
<li class="li">Holiday Calendar Widget</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.1 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.2.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Integrate HR Service Delivery Integration with Workday with localization tools.</li>
<li class="li">Fixed: Error when disabling Payroll COE when the HR Service Delivery Advanced Integration with Workday plugin is installed.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - August 2023</dt>
<dd class="dd">New: OAuth 2.0 Authentication.</dd>
<dt class="dt dlterm">Version 1.0.4 - November 2022</dt>
<dd class="dd" id="store-rn-hr-advanced-integration-workday__latest-workday">Minor optimization and refactoring</dd>
<dt class="dt dlterm">Version 1.0.3 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-advanced-integration-workday__ul_zrm_4vy_3sb">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-advanced-integration-workday__ul_lhp_xvy_3sb">
<li class="li">NLU Model and Intent mapping is missing from the VA topic "Workday Legal Name Change (Template)" for San Diego instances</li>
<li class="li">Payroll Use-case: Sum of all taxable wages should not be displayed</li>
<li class="li">Security fixes</li>
<li class="li">View Workday Payslip widget does not work as a standalone widget</li>
<li class="li">Request time off doesn’t work in San Diego</li>
</ul></li>
<li class="li">Changed: Add Employee Service Center as dependency</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.2 - November 2021</dt>
<dd class="dd">Fixed: Fix for spoke version mismatch for the Advance integration</dd>
<dt class="dt dlterm">Version 1.0.1 - July 2021</dt>
<dd class="dd">New: HR Service Delivery Advanced Integration with Workday</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-workday.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-workday.html\"><body id=\"store-rn-hr-advanced-integration-workday\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-advanced-integration-workday\" aria-labelledby=\"title_store-rn-hr-advanced-integration-workday\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-advanced-integration-workday\">HR Service Delivery Advanced Integration with Workday release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the HR Service Delivery Advanced Integration with Workday on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-hr-advanced-integration-workday__section_w3d_p2j_3qb\">\n <div class=\"p\">\n <div class=\"note important note_important\" id=\"store-rn-hr-advanced-integration-workday__note_x3d_p2j_3qb\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-advanced-integration-workday__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-hr-advanced-integration-workday__section_y3d_p2j_3qb\"><h2 id=\"d171916e58\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\" id=\"store-rn-hr-advanced-integration-workday__dl_z3d_p2j_3qb\">\n \n <dt class=\"dt dlterm\">Version 2.2.2 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-advanced-integration-workday__latest-advanced-integration-workday\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.1 - March 2025</dt>\n <dd class=\"dd\">New: Added OOB subflows which allows employees to update personal details such as email, address, and date of birth.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:<ul class=\"ul\" id=\"store-rn-hr-advanced-integration-workday__ul_pwc_bcl_fdc\">\n <li class=\"li\">Request Time Off <ul class=\"ul\" id=\"store-rn-hr-advanced-integration-workday__ul_swc_bcl_fdc\">\n <li class=\"li\">Simple (Link to Workday Application)</li>\n <li class=\"li\">Advanced (Contextual Time Off Experience)</li>\n <li class=\"li\">Legal Name Change (VA Conversation)</li>\n </ul>\n </li>\n <li class=\"li\">Payroll Discrepancy</li>\n <li class=\"li\">Total Rewards Widget</li>\n <li class=\"li\">Holiday Calendar Widget</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:<ul class=\"ul\" id=\"store-rn-hr-advanced-integration-workday__ul_mdk_fyj_fdc\">\n <li class=\"li\">Employee synchronization</li>\n <li class=\"li\">Pull to-dos</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:<ul class=\"ul\" id=\"store-rn-hr-advanced-integration-workday__ul_jqp_t2h_2cc\">\n <li class=\"li\">Legal Name Change (VA Conversation)</li>\n <li class=\"li\">Request Time Off <ul class=\"ul\" id=\"store-rn-hr-advanced-integration-workday__ul_rqp_t2h_2cc\">\n <li class=\"li\">Simple (Link to Workday Application)</li>\n <li class=\"li\">Advanced (Contextual Time Off Experience)</li>\n </ul>\n </li>\n <li class=\"li\">Payroll Discrepancy</li>\n <li class=\"li\">Total Rewards Widget</li>\n <li class=\"li\">Holiday Calendar Widget</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:<ul class=\"ul\">\n <li class=\"li\">Legal Name Change (VA Conversation)</li>\n <li class=\"li\">Request Time Off <ul class=\"ul\">\n <li class=\"li\">Simple (Link to Workday Application)</li>\n <li class=\"li\">Advanced (Contextual Time Off Experience)</li>\n </ul>\n </li>\n <li class=\"li\">Payroll Discrepancy</li>\n <li class=\"li\">Total Rewards Widget</li>\n <li class=\"li\">Holiday Calendar Widget</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Integrate HR Service Delivery Integration with Workday with localization tools.</li>\n <li class=\"li\">Fixed: Error when disabling Payroll COE when the HR Service Delivery Advanced Integration with Workday plugin is installed.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - August 2023</dt>\n <dd class=\"dd\">New: OAuth 2.0 Authentication.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - November 2022</dt>\n <dd class=\"dd\" id=\"store-rn-hr-advanced-integration-workday__latest-workday\">Minor optimization and refactoring</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-advanced-integration-workday__ul_zrm_4vy_3sb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-advanced-integration-workday__ul_lhp_xvy_3sb\">\n <li class=\"li\">NLU Model and Intent mapping is missing from the VA topic "Workday Legal Name Change (Template)" for San Diego instances</li>\n <li class=\"li\">Payroll Use-case: Sum of all taxable wages should not be displayed</li>\n <li class=\"li\">Security fixes</li>\n <li class=\"li\">View Workday Payslip widget does not work as a standalone widget</li>\n <li class=\"li\">Request time off doesn’t work in San Diego</li>\n </ul></li>\n <li class=\"li\">Changed: Add Employee Service Center as dependency</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - November 2021</dt>\n <dd class=\"dd\">Fixed: Fix for spoke version mismatch for the Advance integration</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - July 2021</dt>\n <dd class=\"dd\">New: HR Service Delivery Advanced Integration with Workday</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # HR Service Delivery Advanced Integration with Workday release notes
Version history for the HR Service Delivery Advanced Integration with Workday on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.2 - May 2025
Bug fixes.
#### Version 2.2.1 - March 2025
New: Added OOB subflows which allows employees to update personal details such as email, address, and date of birth.
#### Version 2.1.1 - November 2024
* The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
+ Request Time Off
- Simple (Link to Workday Application)
- Advanced (Contextual Time Off Experience)
- Legal Name Change (VA Conversation)
+ Payroll Discrepancy
+ Total Rewards Widget
+ Holiday Calendar Widget
#### Version 3.2.1 - November 2024
* The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
+ Employee synchronization
+ Pull to-dos
#### Version 2.0.1 - August 2024
* The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
+ Legal Name Change (VA Conversation)
+ Request Time Off
- Simple (Link to Workday Application)
- Advanced (Contextual Time Off Experience)
+ Payroll Discrepancy
+ Total Rewards Widget
+ Holiday Calendar Widget
#### Version 1.2.2 - June 2024
* The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
+ Legal Name Change (VA Conversation)
+ Request Time Off
- Simple (Link to Workday Application)
- Advanced (Contextual Time Off Experience)
+ Payroll Discrepancy
+ Total Rewards Widget
+ Holiday Calendar Widget
#### Version 1.2.1 - February 2024
Minor fixes.
#### Version 1.2.0 - November 2023
* New: Integrate HR Service Delivery Integration with Workday with localization tools.
* Fixed: Error when disabling Payroll COE when the HR Service Delivery Advanced Integration with Workday plugin is installed.
#### Version 1.1.0 - August 2023
New: OAuth 2.0 Authentication.
#### Version 1.0.4 - November 2022
Minor optimization and refactoring
#### Version 1.0.3 - February 2022
* Fixed:
+ NLU Model and Intent mapping is missing from the VA topic "Workday Legal Name Change (Template)" for San Diego instances
+ Payroll Use-case: Sum of all taxable wages should not be displayed
+ Security fixes
+ View Workday Payslip widget does not work as a standalone widget
+ Request time off doesn’t work in San Diego
* Changed: Add Employee Service Center as dependency
#### Version 1.0.2 - November 2021
Fixed: Fix for spoke version mismatch for the Advance integration
#### Version 1.0.1 - July 2021
New: HR Service Delivery Advanced Integration with Workday
| ---
title: HR Service Delivery Advanced Integration with Workday release notes
description: Version history for the HR Service Delivery Advanced Integration with
Workday on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery Advanced Integration with Workday release notes
Version history for the HR Service Delivery Advanced Integration with Workday on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.2 - May 2025
Bug fixes.
#### Version 2.2.1 - March 2025
New: Added OOB subflows which allows employees to update personal details such as email, address, and date of birth.
#### Version 2.1.1 - November 2024
* The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
+ Request Time Off
- Simple (Link to Workday Application)
- Advanced (Contextual Time Off Experience)
- Legal Name Change (VA Conversation)
+ Payroll Discrepancy
+ Total Rewards Widget
+ Holiday Calendar Widget
#### Version 3.2.1 - November 2024
* The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
+ Employee synchronization
+ Pull to-dos
#### Version 2.0.1 - August 2024
* The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
+ Legal Name Change (VA Conversation)
+ Request Time Off
- Simple (Link to Workday Application)
- Advanced (Contextual Time Off Experience)
+ Payroll Discrepancy
+ Total Rewards Widget
+ Holiday Calendar Widget
#### Version 1.2.2 - June 2024
* The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
+ Legal Name Change (VA Conversation)
+ Request Time Off
- Simple (Link to Workday Application)
- Advanced (Contextual Time Off Experience)
+ Payroll Discrepancy
+ Total Rewards Widget
+ Holiday Calendar Widget
#### Version 1.2.1 - February 2024
Minor fixes.
#### Version 1.2.0 - November 2023
* New: Integrate HR Service Delivery Integration with Workday with localization tools.
* Fixed: Error when disabling Payroll COE when the HR Service Delivery Advanced Integration with Workday plugin is installed.
#### Version 1.1.0 - August 2023
New: OAuth 2.0 Authentication.
#### Version 1.0.4 - November 2022
Minor optimization and refactoring
#### Version 1.0.3 - February 2022
* Fixed:
+ NLU Model and Intent mapping is missing from the VA topic "Workday Legal Name Change (Template)" for San Diego instances
+ Payroll Use-case: Sum of all taxable wages should not be displayed
+ Security fixes
+ View Workday Payslip widget does not work as a standalone widget
+ Request time off doesn’t work in San Diego
* Changed: Add Employee Service Center as dependency
#### Version 1.0.2 - November 2021
Fixed: Fix for spoke version mismatch for the Advance integration
#### Version 1.0.1 - July 2021
New: HR Service Delivery Advanced Integration with Workday
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-agent-workspace-hr-case-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-agent-workspace-hr-case-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-agent-workspace-hr-case-mgmt.html | Agent Workspace for HR Case Management release notes | Version history for the Agent Workspace for HR Case Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-agent-workspace-hr-case-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-agent-workspace-hr-case-mgmt.html"><body id="store-rn-hr-agent-workspace-hr-case-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-hr-agent-workspace-hr-case-mgmt" aria-labelledby="title_store-rn-hr-agent-workspace-hr-case-mgmt">
<h1 class="title topictitle1" id="title_store-rn-hr-agent-workspace-hr-case-mgmt"><span class="ph">Agent Workspace</span> for HR Case Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Agent Workspace</span> for HR Case Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-agent-workspace-hr-case-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d557141e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.2.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ol class="ol" id="store-rn-hr-agent-workspace-hr-case-mgmt__ol_osb_n35_bgc">
<li class="li">HR Agent Workspace - Performance Enhancements (At A Glance, Playbook, Life Cycle Events and minor UI Elements)</li>
<li class="li">HR Agent Workspace now supports coral theme</li>
<li class="li">Case Summarisation can now be shortened or elaborated using a single click in the Case summarisation section</li>
</ol></li>
<li class="li">Fixed:<ol class="ol" id="store-rn-hr-agent-workspace-hr-case-mgmt__ol_ajt_n35_bgc">
<li class="li">For HR service: Verification of Employment, Document template category and Document template fields are now visible in HR Agent Workspace</li>
<li class="li">Creating a new case from the 'Child Cases' related list on HR Agent Workspace will now always skip step 1 (employee selection)</li>
<li class="li">The Data Policy Exception error message 'The following fields are mandatory: Close notes' will not be visible when the Close notes are already available</li>
<li class="li">Fixed the Contextual Sidebar availability issues in HR tasks</li>
<li class="li">Fixed the Preview document error in HR Agent Workspace</li>
</ol></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.2 - June 2025</dt>
<dd class="dd" id="store-rn-hr-agent-workspace-hr-case-mgmt__latest-store-rn-hr-agent-workspace-hr-case-mgmt">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-agent-workspace-hr-case-mgmt__ul_l5m_t3c_mfc">
<li class="li">The New Evidence Creation button is now working as expected.</li>
<li class="li">When creating an HR case from an interaction, the HR case opens in the same sub tab within the parent interaction tab.</li>
<li class="li">The card footer is now auto refreshing on adding approvers and rejecting the approval in the playbook.</li>
<li class="li">All HR criteria is now visible to agents on Agent Workspace when creating a segment group for bulk case.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.4 - June 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-agent-workspace-hr-case-mgmt__ul_elx_s3c_mfc">
<li class="li">The email client template that is created in the HR Agent Workspace application scope will now be visible in the HR Agent Workspace.</li>
<li class="li">Agents can now change the state of an interaction from the State drop-down.</li>
<li class="li">If case fields are added in case creation configuration and not available in the default view of the table, an error will be shown when creating a case from HR Agent Workspace.</li>
<li class="li">The Case Tab title can now be configured from the system page properties.</li>
<li class="li">The HR Case short description will not be overriden using the value from the HR Template; the manually entered value will persist.</li>
<li class="li">When creating an HR case from an interaction, the HR case opens in the same sub tab within the parent interaction tab.</li>
<li class="li">All actions are now supported when creating an adhoc task of type 'Flow'.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.8 - May 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support creation of firmware records in firmware table.</li>
<li class="li">Prevent import of empty rack slots into CMDB.</li>
<li class="li">Introduce new table to store class mappings for Claroty CTD SGC</li>
<li class="li">Update the SGC to support the new ire_criterion_attribute on the OT entity table.</li>
<li class="li">Supports Claroty CTD 5.1 APIs as well.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">HR Walkup Experience - Employees can now request an appointment from HR agents, HR agents can now manage their walk-up appointments from the list view of their Agent Workspace.</li>
<li class="li">Delegation Management from HR Agent Workspace - HR agents can now establish delegation for their HR Cases and Tasks. HR agents can also view and manage their delegates, delegators and delegated tasks and cases
in their Agent Workspace.</li>
<li class="li">Bulk Case Creation Configuration - Bulk case creation for a given service will now follow the same configuration as defined for the individual case creation.</li>
<li class="li">Preview PDF Document Template - HR Agents can now preview a PDF document template in their Agent Workspace itself, earlier this was possible only in UI 16.</li>
<li class="li">ER Reporting View - The data across 'ER cases', 'Allegation', 'Allegation Type', 'Interviews', 'Involved party', Evidence', and 'Corrective Action' tables have now been joined together to bring a unified view
for ER reporting purposes.</li>
<li class="li">Contextual Side Panel configuration - New tabs can now be configured in the contextual side panel.</li>
<li class="li">Adding Child Cases from HR Agent Workspace - Child cases can now be directly added to a case from the Agent Workspace.</li>
<li class="li">Applying Response Template from HR Agent Workspace - HR Agents can now apply response template from their Agent Workspace.</li>
<li class="li">Copy HR Case - HR Agents can now create a copy of an HR Case from a single click in their Agent Workspace, the fields to be copied in the new case are configurable.</li>
<li class="li">Reminder to other HR Agents - HR Agents will now be able to add other HR Agents while adding a reminder.</li>
<li class="li">Download All Attachments - Multiple attachments in an HR Case can now be downloaded at once.</li>
<li class="li">Response Template Filtering - The response templates configurations have been updated to support language based filtering of the templates.</li>
<li class="li">Collect Employee Input - HR Agents can now access employee inputs directly on HR tasks.</li>
<li class="li">HRSD Triaging Dashboard - A customizable dashboard with a drag and drop like experience is now available for the HR Agents to get an overview of their cases, based on various filters like COE, Services
etc.</li>
<li class="li">AWS Configuration Preview - A new Preview' button is now available in the configurations, with this preview option admins will now be able to view a screenshot/image of the workspace- that focuses on the area
where the changes will occur.</li>
<li class="li">HRSD Benchmarking - HR Data of various ServiceNow HRSD customers will be compiled together to bring a competitive overview of the HR Processes and Practices.The data is stored securely and appropriately
aggregated and tokenized to avoid any data breach.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Issues around Create Knowledge action from workspace has been resolved.</li>
<li class="li">Issues around accessibility of 'Search button' has been improved.</li>
<li class="li">Resolution notes popup will come up in HR agent workspace when closed complete action is clicked.</li>
<li class="li">Sidebar tab Agent Assist will now not disappear after creating universal request.</li>
<li class="li">Case tab title can now be changed from the case tab title configuration of HR Agent Workspace.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-agent-workspace-hr-case-mgmt__ul_kmz_4hl_ddc">
<li class="li">Few events are not displayed on the ER timeline</li>
<li class="li">HR Agent workspace card realignment issues on the landing page</li>
<li class="li">Response template not working</li>
<li class="li">Accessibility fixes</li>
<li class="li">Security fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.5 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-agent-workspace-hr-case-mgmt__ul_i5n_lht_bdc">
<li class="li">HR Agent Workspace At a Glance contact card fields appear in the wrong order</li>
<li class="li">The case form opened in Agent Workspace for the HR case COE is taking default view instead of workspace UIB view</li>
<li class="li">Few events are not displayed on the ER timeline</li>
<li class="li">Child case event icon is not displayed on the timeline</li>
<li class="li">Some message in "This case may already exist" popup in HR Agent Workspace is not translated in Japanese</li>
<li class="li">Scripted Template fields not working in Workspace on the Case Creation page</li>
<li class="li">[GENAI] Auto opening of knowledge creation record in Agent workspace for HR</li>
<li class="li">[GENAI] Auto opening of knowledge creation record and resolution notes modal on case creation</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.2.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-agent-workspace-hr-case-mgmt__ul_opy_g2h_2cc">
<li class="li">Landing Page Improvements - Performance improvements and a mult-tab structure to the Landing page</li>
<li class="li">Response templates for HR Tasks</li>
<li class="li">Guided Decision Trees for a better triaging process</li>
<li class="li">Uploaded attachments in Personal Notes</li>
<li class="li">Guided Tours for HR Agent workspace</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-hr-agent-workspace-hr-case-mgmt__ul_k32_l2h_2cc">
<li class="li">Ability to see the HR service description in the Step 1 of case creation</li>
<li class="li">Recently updated cases in the List view</li>
<li class="li">Ability to show the meeting details in Employee center for "Meeting" task type</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.3 - July 2024</dt>
<dd class="dd">Fixed at a glance contact card fields appearing in the wrong order.</dd>
<dt class="dt dlterm">Version 3.1.2 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Create bulk cases</li>
<li class="li">Report a Knowledge gap</li>
<li class="li">Added a Priority column in the List view</li>
<li class="li">Ability to have read only access in the workspace</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.0 - February 2024</dt>
<dd class="dd">New: Provide a summary during hand-off to help the agent taking over a task to ramp up faster.</dd>
<dt class="dt dlterm">Version 3.0.1 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Document Security on HR Cases - Ability to add additional security on documents that are in the case</li>
<li class="li">New HR Task Type - Schedule a Meeting - Helps agent schedule an in-person meeting with the employee</li>
<li class="li">Dashboards in Analytics Center on Sidebar - The Analytics center sidebar in the configurable Agent Workspace will now have reports that were part of the Platform Analytics Workspace</li>
<li class="li">Configurations Settings Page - A dedicated configuration setting page which will have configurations related to Landing, Record, List and Case Creation Page</li>
<li class="li">New Case Creation Page - A new variant was created with a more modular approach so that the customers can duplicate the variant and customize it</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Checklists - Ability to create, edit, rename and reorder checklists</li>
<li class="li">ER List Enhancements - Separate section for Employee Relations cases</li>
<li class="li">Personal Notes - A Personal Notes section on HR Cases where agents can write notes that are accessible just to them</li>
<li class="li">Automatically associate the interaction creation with an HR Case</li>
<li class="li">Added popovers to the Record page</li>
<li class="li">Added reasons for Transfer case</li>
<li class="li">Ability to tie the Corrective Action directly with the Allegation/Subject of Allegation for Employee Relations cases</li>
</ul></li>
<li class="li">Fixed: <ul class="ul">
<li class="li">Performance improvements in the case page</li>
<li class="li">Improved logging of work notes in the Activity Stream</li>
<li class="li">Parity with the platform view of showing the same data points while creating HR cases for an inactive user</li>
<li class="li">"At a Glance" translation fixes in multiple languages</li>
<li class="li">User Criteria being applied to "Subject Person" and not to "Opened for" during HR Case Creation</li>
<li class="li">Open the HR Profile field decorator in the Case creation page</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.3 - September 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-agent-workspace-hr-case-mgmt__ul_vfr_yjh_xyb">
<li class="li">New <ul class="ul" id="store-rn-hr-agent-workspace-hr-case-mgmt__ul_vwr_yjh_xyb">
<li class="li">Enable HR agents to generate the summary of a case through Now Assist for HRSD</li>
<li class="li">Enable HR agents to generate the resolution notes of a case through Now Assist for HRSD and append it in the Activity Stream</li>
<li class="li">Enable HR agents to get a conversation summary while the case gets handed over from a Virtual Agent through Now Assist for HRSD</li>
<li class="li">Enable HR agents to get a chat wrap up summary of the whole conversation through Now Assist for HRSD</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - September 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-agent-workspace-hr-case-mgmt__ul_ck1_gb2_5yb">
<li class="li">Special Handling Notes.</li>
<li class="li">Changing the ServiceNow profiles in the Create Case Page.</li>
<li class="li">The case creation message is displayed as a banner in case form even for closed and it is reappearing whenever Agent Workspace is refreshed.</li>
<li class="li">Creating an HR case from the interaction is not generating a Create operation interaction related record.</li>
<li class="li">Recent Cases within the At A Glance view display the current date instead of their original opened date.</li>
<li class="li">The View All cards on the landing page do not use the filters defined in the Card List Configuration records.</li>
<li class="li">The broken carousel on the Landing page.</li>
<li class="li">Selecting an HR Service refreshes the page and clears any text entered in the Work Notes when creating an HR Case.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.1 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-agent-workspace-hr-case-mgmt__ul_jqx_mb1_2yb">
<li class="li">Enable the Analytics sidebar icon in AWS Target</li>
<li class="li">Enable the agent assist, employee document and response template configurations for disabled COEs</li>
<li class="li">Enable the comments and compose section for disabled COEs inside of Workspace</li>
<li class="li">Push scope RCAs for HR Agent Workspace to HR plugins</li>
<li class="li">Updates to the template of standard record page and list template</li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-hr-agent-workspace-hr-case-mgmt__ul_d4b_4b1_2yb">
<li class="li">User presence;component is straying away from the Activity Actions group</li>
<li class="li">Buttons for activity actions are not scaled to view when the chat window is open;</li>
<li class="li">HR Agent workspace data broker ACLs do not have the right roles assigned</li>
<li class="li">Compose section is not visible in activity stream for an interaction that is created;</li>
<li class="li">Cosmetic issues on add approvers modal in Workspace</li>
<li class="li">Typeahead component is validating fields even when null is being passed as value into the typeahead value in Vancouver</li>
<li class="li">Schedule Calendar invite button tooltip is not defined, tooltip shows 'Undefined'</li>
<li class="li">'SLA at risk' and 'All cases' carousel is broken, a blank card is displayed for agent(case_writer)</li>
<li class="li">Activity Stream is not available in comments/Work notes modal in playbook on Configurable workspace</li>
<li class="li">HR UIB module navigation link</li>
<li class="li">Clicking the New related list action redirected to page not found</li>
<li class="li">SNow profiles changing in Create Case Page</li>
<li class="li">Case creation banner message is displayed whenever a case is reloaded</li>
<li class="li">Multiple cases are being created when the Create Case button is clicked multiple times</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.1 - June 2023</dt>
<dd class="dd">Fixed:<ul class="ul" id="store-rn-hr-agent-workspace-hr-case-mgmt__ul_y5y_gzh_qxb">
<li class="li">Fulfilment instructions shows an error when a KB article created from template is attached to it.</li>
<li class="li">Creating a case from an HR profile when opened for/subject person is pre-filled.</li>
<li class="li">Deep links on workspace.</li>
<li class="li">Few case fields are clearing out when creating a case.</li>
<li class="li">Reply button in activity stream does not work as expected.</li>
<li class="li">Category picker does not work in knowledge form.</li>
<li class="li">Internal server error when searching for users in the Create case page.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd">Changed: Uptake of the new standard record page and make use of the controllers/presets work developed by UXF and UIB teams. This doesn't include any changes in the feature.</dd>
<dt class="dt dlterm">Version 1.1.1 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-agent-workspace-hr-case-mgmt__ul_jnk_lhk_35b">
<li class="li">Changed:<ul class="ul" id="store-rn-hr-agent-workspace-hr-case-mgmt__ul_lg4_lhk_35b">
<li class="li">Allow agents to add an ad hoc approval for HR cases</li>
<li class="li">Customize tab labels on HR cases</li>
<li class="li">View approval history in activity stream</li>
<li class="li">Improving search functionality during case creation</li>
<li class="li">Transferring attachments from an interaction to a case</li>
<li class="li">Adding e-sign functionality for old and new document templates</li>
<li class="li">Adding preview functionality for HTML attachments on HR cases for new document templates</li>
<li class="li">Adding Save feature in e-sign functionality for HR case</li>
<li class="li">Adding send email functionality for old and new document templates</li>
<li class="li">Updating at a glance data based on subject person changes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.7 - April 2022</dt>
<dd class="dd">New: This is a minor release which includes localization upgrades, fixes and performance improvements.</dd>
<dt class="dt dlterm">Version 1.0.5 - March 2022</dt>
<dd class="dd">The Agent Workspace for HR Case Management app is a new re-factored workspace for HR agents. The new UI Builder-based workspace is more configurable. Admins can use the HR Configurable Workspace Guided Setup to configure
the workspace for their agents needs.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-agent-workspace-hr-case-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-agent-workspace-hr-case-mgmt.html\"><body id=\"store-rn-hr-agent-workspace-hr-case-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt\" aria-labelledby=\"title_store-rn-hr-agent-workspace-hr-case-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-agent-workspace-hr-case-mgmt\"><span class=\"ph\">Agent Workspace</span> for HR Case Management release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Agent Workspace</span> for HR Case Management application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d557141e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 4.2.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ol class=\"ol\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ol_osb_n35_bgc\">\n <li class=\"li\">HR Agent Workspace - Performance Enhancements (At A Glance, Playbook, Life Cycle Events and minor UI Elements)</li>\n <li class=\"li\">HR Agent Workspace now supports coral theme</li>\n <li class=\"li\">Case Summarisation can now be shortened or elaborated using a single click in the Case summarisation section</li>\n </ol></li>\n <li class=\"li\">Fixed:<ol class=\"ol\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ol_ajt_n35_bgc\">\n <li class=\"li\">For HR service: Verification of Employment, Document template category and Document template fields are now visible in HR Agent Workspace</li>\n <li class=\"li\">Creating a new case from the 'Child Cases' related list on HR Agent Workspace will now always skip step 1 (employee selection)</li>\n <li class=\"li\">The Data Policy Exception error message 'The following fields are mandatory: Close notes' will not be visible when the Close notes are already available</li>\n <li class=\"li\">Fixed the Contextual Sidebar availability issues in HR tasks</li>\n <li class=\"li\">Fixed the Preview document error in HR Agent Workspace</li>\n </ol></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__latest-store-rn-hr-agent-workspace-hr-case-mgmt\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ul_l5m_t3c_mfc\">\n <li class=\"li\">The New Evidence Creation button is now working as expected.</li>\n <li class=\"li\">When creating an HR case from an interaction, the HR case opens in the same sub tab within the parent interaction tab.</li>\n <li class=\"li\">The card footer is now auto refreshing on adding approvers and rejecting the approval in the playbook.</li>\n <li class=\"li\">All HR criteria is now visible to agents on Agent Workspace when creating a segment group for bulk case.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.4 - June 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ul_elx_s3c_mfc\">\n <li class=\"li\">The email client template that is created in the HR Agent Workspace application scope will now be visible in the HR Agent Workspace.</li>\n <li class=\"li\">Agents can now change the state of an interaction from the State drop-down.</li>\n <li class=\"li\">If case fields are added in case creation configuration and not available in the default view of the table, an error will be shown when creating a case from HR Agent Workspace.</li>\n <li class=\"li\">The Case Tab title can now be configured from the system page properties.</li>\n <li class=\"li\">The HR Case short description will not be overriden using the value from the HR Template; the manually entered value will persist.</li>\n <li class=\"li\">When creating an HR case from an interaction, the HR case opens in the same sub tab within the parent interaction tab.</li>\n <li class=\"li\">All actions are now supported when creating an adhoc task of type 'Flow'.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.8 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support creation of firmware records in firmware table.</li>\n <li class=\"li\">Prevent import of empty rack slots into CMDB.</li>\n <li class=\"li\">Introduce new table to store class mappings for Claroty CTD SGC</li>\n <li class=\"li\">Update the SGC to support the new ire_criterion_attribute on the OT entity table.</li>\n <li class=\"li\">Supports Claroty CTD 5.1 APIs as well.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">HR Walkup Experience - Employees can now request an appointment from HR agents, HR agents can now manage their walk-up appointments from the list view of their Agent Workspace.</li>\n <li class=\"li\">Delegation Management from HR Agent Workspace - HR agents can now establish delegation for their HR Cases and Tasks. HR agents can also view and manage their delegates, delegators and delegated tasks and cases\n in their Agent Workspace.</li>\n <li class=\"li\">Bulk Case Creation Configuration - Bulk case creation for a given service will now follow the same configuration as defined for the individual case creation.</li>\n <li class=\"li\">Preview PDF Document Template - HR Agents can now preview a PDF document template in their Agent Workspace itself, earlier this was possible only in UI 16.</li>\n <li class=\"li\">ER Reporting View - The data across 'ER cases', 'Allegation', 'Allegation Type', 'Interviews', 'Involved party', Evidence', and 'Corrective Action' tables have now been joined together to bring a unified view\n for ER reporting purposes.</li>\n <li class=\"li\">Contextual Side Panel configuration - New tabs can now be configured in the contextual side panel.</li>\n <li class=\"li\">Adding Child Cases from HR Agent Workspace - Child cases can now be directly added to a case from the Agent Workspace.</li>\n <li class=\"li\">Applying Response Template from HR Agent Workspace - HR Agents can now apply response template from their Agent Workspace.</li>\n <li class=\"li\">Copy HR Case - HR Agents can now create a copy of an HR Case from a single click in their Agent Workspace, the fields to be copied in the new case are configurable.</li>\n <li class=\"li\">Reminder to other HR Agents - HR Agents will now be able to add other HR Agents while adding a reminder.</li>\n <li class=\"li\">Download All Attachments - Multiple attachments in an HR Case can now be downloaded at once.</li>\n <li class=\"li\">Response Template Filtering - The response templates configurations have been updated to support language based filtering of the templates.</li>\n <li class=\"li\">Collect Employee Input - HR Agents can now access employee inputs directly on HR tasks.</li>\n <li class=\"li\">HRSD Triaging Dashboard - A customizable dashboard with a drag and drop like experience is now available for the HR Agents to get an overview of their cases, based on various filters like COE, Services\n etc.</li>\n <li class=\"li\">AWS Configuration Preview - A new Preview' button is now available in the configurations, with this preview option admins will now be able to view a screenshot/image of the workspace- that focuses on the area\n where the changes will occur.</li>\n <li class=\"li\">HRSD Benchmarking - HR Data of various ServiceNow HRSD customers will be compiled together to bring a competitive overview of the HR Processes and Practices.The data is stored securely and appropriately\n aggregated and tokenized to avoid any data breach.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Issues around Create Knowledge action from workspace has been resolved.</li>\n <li class=\"li\">Issues around accessibility of 'Search button' has been improved.</li>\n <li class=\"li\">Resolution notes popup will come up in HR agent workspace when closed complete action is clicked.</li>\n <li class=\"li\">Sidebar tab Agent Assist will now not disappear after creating universal request.</li>\n <li class=\"li\">Case tab title can now be changed from the case tab title configuration of HR Agent Workspace.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ul_kmz_4hl_ddc\">\n <li class=\"li\">Few events are not displayed on the ER timeline</li>\n <li class=\"li\">HR Agent workspace card realignment issues on the landing page</li>\n <li class=\"li\">Response template not working</li>\n <li class=\"li\">Accessibility fixes</li>\n <li class=\"li\">Security fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.5 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ul_i5n_lht_bdc\">\n <li class=\"li\">HR Agent Workspace At a Glance contact card fields appear in the wrong order</li>\n <li class=\"li\">The case form opened in Agent Workspace for the HR case COE is taking default view instead of workspace UIB view</li>\n <li class=\"li\">Few events are not displayed on the ER timeline</li>\n <li class=\"li\">Child case event icon is not displayed on the timeline</li>\n <li class=\"li\">Some message in "This case may already exist" popup in HR Agent Workspace is not translated in Japanese</li>\n <li class=\"li\">Scripted Template fields not working in Workspace on the Case Creation page</li>\n <li class=\"li\">[GENAI] Auto opening of knowledge creation record in Agent workspace for HR</li>\n <li class=\"li\">[GENAI] Auto opening of knowledge creation record and resolution notes modal on case creation</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ul_opy_g2h_2cc\">\n <li class=\"li\">Landing Page Improvements - Performance improvements and a mult-tab structure to the Landing page</li>\n <li class=\"li\">Response templates for HR Tasks</li>\n <li class=\"li\">Guided Decision Trees for a better triaging process</li>\n <li class=\"li\">Uploaded attachments in Personal Notes</li>\n <li class=\"li\">Guided Tours for HR Agent workspace</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ul_k32_l2h_2cc\">\n <li class=\"li\">Ability to see the HR service description in the Step 1 of case creation</li>\n <li class=\"li\">Recently updated cases in the List view</li>\n <li class=\"li\">Ability to show the meeting details in Employee center for "Meeting" task type</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.3 - July 2024</dt>\n <dd class=\"dd\">Fixed at a glance contact card fields appearing in the wrong order.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.2 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Create bulk cases</li>\n <li class=\"li\">Report a Knowledge gap</li>\n <li class=\"li\">Added a Priority column in the List view</li>\n <li class=\"li\">Ability to have read only access in the workspace</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - February 2024</dt>\n <dd class=\"dd\">New: Provide a summary during hand-off to help the agent taking over a task to ramp up faster.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Document Security on HR Cases - Ability to add additional security on documents that are in the case</li>\n <li class=\"li\">New HR Task Type - Schedule a Meeting - Helps agent schedule an in-person meeting with the employee</li>\n <li class=\"li\">Dashboards in Analytics Center on Sidebar - The Analytics center sidebar in the configurable Agent Workspace will now have reports that were part of the Platform Analytics Workspace</li>\n <li class=\"li\">Configurations Settings Page - A dedicated configuration setting page which will have configurations related to Landing, Record, List and Case Creation Page</li>\n <li class=\"li\">New Case Creation Page - A new variant was created with a more modular approach so that the customers can duplicate the variant and customize it</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Checklists - Ability to create, edit, rename and reorder checklists</li>\n <li class=\"li\">ER List Enhancements - Separate section for Employee Relations cases</li>\n <li class=\"li\">Personal Notes - A Personal Notes section on HR Cases where agents can write notes that are accessible just to them</li>\n <li class=\"li\">Automatically associate the interaction creation with an HR Case</li>\n <li class=\"li\">Added popovers to the Record page</li>\n <li class=\"li\">Added reasons for Transfer case</li>\n <li class=\"li\">Ability to tie the Corrective Action directly with the Allegation/Subject of Allegation for Employee Relations cases</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Performance improvements in the case page</li>\n <li class=\"li\">Improved logging of work notes in the Activity Stream</li>\n <li class=\"li\">Parity with the platform view of showing the same data points while creating HR cases for an inactive user</li>\n <li class=\"li\">"At a Glance" translation fixes in multiple languages</li>\n <li class=\"li\">User Criteria being applied to "Subject Person" and not to "Opened for" during HR Case Creation</li>\n <li class=\"li\">Open the HR Profile field decorator in the Case creation page</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.3 - September 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ul_vfr_yjh_xyb\">\n <li class=\"li\">New <ul class=\"ul\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ul_vwr_yjh_xyb\">\n <li class=\"li\">Enable HR agents to generate the summary of a case through Now Assist for HRSD</li>\n <li class=\"li\">Enable HR agents to generate the resolution notes of a case through Now Assist for HRSD and append it in the Activity Stream</li>\n <li class=\"li\">Enable HR agents to get a conversation summary while the case gets handed over from a Virtual Agent through Now Assist for HRSD</li>\n <li class=\"li\">Enable HR agents to get a chat wrap up summary of the whole conversation through Now Assist for HRSD</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - September 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ul_ck1_gb2_5yb\">\n <li class=\"li\">Special Handling Notes.</li>\n <li class=\"li\">Changing the ServiceNow profiles in the Create Case Page.</li>\n <li class=\"li\">The case creation message is displayed as a banner in case form even for closed and it is reappearing whenever Agent Workspace is refreshed.</li>\n <li class=\"li\">Creating an HR case from the interaction is not generating a Create operation interaction related record.</li>\n <li class=\"li\">Recent Cases within the At A Glance view display the current date instead of their original opened date.</li>\n <li class=\"li\">The View All cards on the landing page do not use the filters defined in the Card List Configuration records.</li>\n <li class=\"li\">The broken carousel on the Landing page.</li>\n <li class=\"li\">Selecting an HR Service refreshes the page and clears any text entered in the Work Notes when creating an HR Case.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.1 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ul_jqx_mb1_2yb\">\n <li class=\"li\">Enable the Analytics sidebar icon in AWS Target</li>\n <li class=\"li\">Enable the agent assist, employee document and response template configurations for disabled COEs</li>\n <li class=\"li\">Enable the comments and compose section for disabled COEs inside of Workspace</li>\n <li class=\"li\">Push scope RCAs for HR Agent Workspace to HR plugins</li>\n <li class=\"li\">Updates to the template of standard record page and list template</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ul_d4b_4b1_2yb\">\n <li class=\"li\">User presence;component is straying away from the Activity Actions group</li>\n <li class=\"li\">Buttons for activity actions are not scaled to view when the chat window is open;</li>\n <li class=\"li\">HR Agent workspace data broker ACLs do not have the right roles assigned</li>\n <li class=\"li\">Compose section is not visible in activity stream for an interaction that is created;</li>\n <li class=\"li\">Cosmetic issues on add approvers modal in Workspace</li>\n <li class=\"li\">Typeahead component is validating fields even when null is being passed as value into the typeahead value in Vancouver</li>\n <li class=\"li\">Schedule Calendar invite button tooltip is not defined, tooltip shows 'Undefined'</li>\n <li class=\"li\">'SLA at risk' and 'All cases' carousel is broken, a blank card is displayed for agent(case_writer)</li>\n <li class=\"li\">Activity Stream is not available in comments/Work notes modal in playbook on Configurable workspace</li>\n <li class=\"li\">HR UIB module navigation link</li>\n <li class=\"li\">Clicking the New related list action redirected to page not found</li>\n <li class=\"li\">SNow profiles changing in Create Case Page</li>\n <li class=\"li\">Case creation banner message is displayed whenever a case is reloaded</li>\n <li class=\"li\">Multiple cases are being created when the Create Case button is clicked multiple times</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - June 2023</dt>\n <dd class=\"dd\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ul_y5y_gzh_qxb\">\n <li class=\"li\">Fulfilment instructions shows an error when a KB article created from template is attached to it.</li>\n <li class=\"li\">Creating a case from an HR profile when opened for/subject person is pre-filled.</li>\n <li class=\"li\">Deep links on workspace.</li>\n <li class=\"li\">Few case fields are clearing out when creating a case.</li>\n <li class=\"li\">Reply button in activity stream does not work as expected.</li>\n <li class=\"li\">Category picker does not work in knowledge form.</li>\n <li class=\"li\">Internal server error when searching for users in the Create case page.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2023</dt>\n <dd class=\"dd\">Changed: Uptake of the new standard record page and make use of the controllers/presets work developed by UXF and UIB teams. This doesn't include any changes in the feature.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ul_jnk_lhk_35b\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-agent-workspace-hr-case-mgmt__ul_lg4_lhk_35b\">\n <li class=\"li\">Allow agents to add an ad hoc approval for HR cases</li>\n <li class=\"li\">Customize tab labels on HR cases</li>\n <li class=\"li\">View approval history in activity stream</li>\n <li class=\"li\">Improving search functionality during case creation</li>\n <li class=\"li\">Transferring attachments from an interaction to a case</li>\n <li class=\"li\">Adding e-sign functionality for old and new document templates</li>\n <li class=\"li\">Adding preview functionality for HTML attachments on HR cases for new document templates</li>\n <li class=\"li\">Adding Save feature in e-sign functionality for HR case</li>\n <li class=\"li\">Adding send email functionality for old and new document templates</li>\n <li class=\"li\">Updating at a glance data based on subject person changes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.7 - April 2022</dt>\n <dd class=\"dd\">New: This is a minor release which includes localization upgrades, fixes and performance improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - March 2022</dt>\n <dd class=\"dd\">The Agent Workspace for HR Case Management app is a new re-factored workspace for HR agents. The new UI Builder-based workspace is more configurable. Admins can use the HR Configurable Workspace Guided Setup to configure\n the workspace for their agents needs.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Agent Workspace for HR Case Management release notes
Version history for the Agent Workspace for HR Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.2.0 - August 2025
* New:
1. HR Agent Workspace - Performance Enhancements (At A Glance, Playbook, Life Cycle Events and minor UI Elements)
2. HR Agent Workspace now supports coral theme
3. Case Summarisation can now be shortened or elaborated using a single click in the Case summarisation section
* Fixed:
1. For HR service: Verification of Employment, Document template category and Document template fields are now visible in HR Agent Workspace
2. Creating a new case from the 'Child Cases' related list on HR Agent Workspace will now always skip step 1 (employee selection)
3. The Data Policy Exception error message 'The following fields are mandatory: Close notes' will not be visible when the Close notes are already available
4. Fixed the Contextual Sidebar availability issues in HR tasks
5. Fixed the Preview document error in HR Agent Workspace
#### Version 4.0.2 - June 2025
* Fixed:
+ The New Evidence Creation button is now working as expected.
+ When creating an HR case from an interaction, the HR case opens in the same sub tab within the parent interaction tab.
+ The card footer is now auto refreshing on adding approvers and rejecting the approval in the playbook.
+ All HR criteria is now visible to agents on Agent Workspace when creating a segment group for bulk case.
#### Version 3.3.4 - June 2025
* Fixed:
+ The email client template that is created in the HR Agent Workspace application scope will now be visible in the HR Agent Workspace.
+ Agents can now change the state of an interaction from the State drop-down.
+ If case fields are added in case creation configuration and not available in the default view of the table, an error will be shown when creating a case from HR Agent Workspace.
+ The Case Tab title can now be configured from the system page properties.
+ The HR Case short description will not be overriden using the value from the HR Template; the manually entered value will persist.
+ When creating an HR case from an interaction, the HR case opens in the same sub tab within the parent interaction tab.
+ All actions are now supported when creating an adhoc task of type 'Flow'.
#### Version 2.1.8 - May 2025
* New:
+ Support creation of firmware records in firmware table.
+ Prevent import of empty rack slots into CMDB.
+ Introduce new table to store class mappings for Claroty CTD SGC
+ Update the SGC to support the new ire\_criterion\_attribute on the OT entity table.
+ Supports Claroty CTD 5.1 APIs as well.
#### Version 4.0.0 - February 2025
* New:
+ HR Walkup Experience - Employees can now request an appointment from HR agents, HR agents can now manage their walk-up appointments from the list view of their Agent Workspace.
+ Delegation Management from HR Agent Workspace - HR agents can now establish delegation for their HR Cases and Tasks. HR agents can also view and manage their delegates, delegators and delegated tasks and cases
in their Agent Workspace.
+ Bulk Case Creation Configuration - Bulk case creation for a given service will now follow the same configuration as defined for the individual case creation.
+ Preview PDF Document Template - HR Agents can now preview a PDF document template in their Agent Workspace itself, earlier this was possible only in UI 16.
+ ER Reporting View - The data across 'ER cases', 'Allegation', 'Allegation Type', 'Interviews', 'Involved party', Evidence', and 'Corrective Action' tables have now been joined together to bring a unified view
for ER reporting purposes.
+ Contextual Side Panel configuration - New tabs can now be configured in the contextual side panel.
+ Adding Child Cases from HR Agent Workspace - Child cases can now be directly added to a case from the Agent Workspace.
+ Applying Response Template from HR Agent Workspace - HR Agents can now apply response template from their Agent Workspace.
+ Copy HR Case - HR Agents can now create a copy of an HR Case from a single click in their Agent Workspace, the fields to be copied in the new case are configurable.
+ Reminder to other HR Agents - HR Agents will now be able to add other HR Agents while adding a reminder.
+ Download All Attachments - Multiple attachments in an HR Case can now be downloaded at once.
+ Response Template Filtering - The response templates configurations have been updated to support language based filtering of the templates.
+ Collect Employee Input - HR Agents can now access employee inputs directly on HR tasks.
+ HRSD Triaging Dashboard - A customizable dashboard with a drag and drop like experience is now available for the HR Agents to get an overview of their cases, based on various filters like COE, Services
etc.
+ AWS Configuration Preview - A new Preview' button is now available in the configurations, with this preview option admins will now be able to view a screenshot/image of the workspace- that focuses on the area
where the changes will occur.
+ HRSD Benchmarking - HR Data of various ServiceNow HRSD customers will be compiled together to bring a competitive overview of the HR Processes and Practices.The data is stored securely and appropriately
aggregated and tokenized to avoid any data breach.
* Fixed:
+ Issues around Create Knowledge action from workspace has been resolved.
+ Issues around accessibility of 'Search button' has been improved.
+ Resolution notes popup will come up in HR agent workspace when closed complete action is clicked.
+ Sidebar tab Agent Assist will now not disappear after creating universal request.
+ Case tab title can now be changed from the case tab title configuration of HR Agent Workspace.
#### Version 3.3.1 - November 2024
* Fixed:
+ Few events are not displayed on the ER timeline
+ HR Agent workspace card realignment issues on the landing page
+ Response template not working
+ Accessibility fixes
+ Security fixes
#### Version 3.1.5 - November 2024
* Fixed:
+ HR Agent Workspace At a Glance contact card fields appear in the wrong order
+ The case form opened in Agent Workspace for the HR case COE is taking default view instead of workspace UIB view
+ Few events are not displayed on the ER timeline
+ Child case event icon is not displayed on the timeline
+ Some message in "This case may already exist" popup in HR Agent Workspace is not translated in Japanese
+ Scripted Template fields not working in Workspace on the Case Creation page
+ [GENAI] Auto opening of knowledge creation record in Agent workspace for HR
+ [GENAI] Auto opening of knowledge creation record and resolution notes modal on case creation
#### Version 3.2.1 - August 2024
* New:
+ Landing Page Improvements - Performance improvements and a mult-tab structure to the Landing page
+ Response templates for HR Tasks
+ Guided Decision Trees for a better triaging process
+ Uploaded attachments in Personal Notes
+ Guided Tours for HR Agent workspace
* Changed:
+ Ability to see the HR service description in the Step 1 of case creation
+ Recently updated cases in the List view
+ Ability to show the meeting details in Employee center for "Meeting" task type
#### Version 3.1.3 - July 2024
Fixed at a glance contact card fields appearing in the wrong order.
#### Version 3.1.2 - May 2024
* New:
+ Create bulk cases
+ Report a Knowledge gap
+ Added a Priority column in the List view
+ Ability to have read only access in the workspace
#### Version 2.3.0 - February 2024
New: Provide a summary during hand-off to help the agent taking over a task to ramp up faster.
#### Version 3.0.1 - February 2024
* New:
+ Document Security on HR Cases - Ability to add additional security on documents that are in the case
+ New HR Task Type - Schedule a Meeting - Helps agent schedule an in-person meeting with the employee
+ Dashboards in Analytics Center on Sidebar - The Analytics center sidebar in the configurable Agent Workspace will now have reports that were part of the Platform Analytics Workspace
+ Configurations Settings Page - A dedicated configuration setting page which will have configurations related to Landing, Record, List and Case Creation Page
+ New Case Creation Page - A new variant was created with a more modular approach so that the customers can duplicate the variant and customize it
* Changed:
+ Checklists - Ability to create, edit, rename and reorder checklists
+ ER List Enhancements - Separate section for Employee Relations cases
+ Personal Notes - A Personal Notes section on HR Cases where agents can write notes that are accessible just to them
+ Automatically associate the interaction creation with an HR Case
+ Added popovers to the Record page
+ Added reasons for Transfer case
+ Ability to tie the Corrective Action directly with the Allegation/Subject of Allegation for Employee Relations cases
* Fixed:
+ Performance improvements in the case page
+ Improved logging of work notes in the Activity Stream
+ Parity with the platform view of showing the same data points while creating HR cases for an inactive user
+ "At a Glance" translation fixes in multiple languages
+ User Criteria being applied to "Subject Person" and not to "Opened for" during HR Case Creation
+ Open the HR Profile field decorator in the Case creation page
#### Version 2.2.3 - September 2023
* New
+ Enable HR agents to generate the summary of a case through Now Assist for HRSD
+ Enable HR agents to generate the resolution notes of a case through Now Assist for HRSD and append it in the Activity Stream
+ Enable HR agents to get a conversation summary while the case gets handed over from a Virtual Agent through Now Assist for HRSD
+ Enable HR agents to get a chat wrap up summary of the whole conversation through Now Assist for HRSD
#### Version 2.0.2 - September 2023
* Fixed:
+ Special Handling Notes.
+ Changing the ServiceNow profiles in the Create Case Page.
+ The case creation message is displayed as a banner in case form even for closed and it is reappearing whenever Agent Workspace is refreshed.
+ Creating an HR case from the interaction is not generating a Create operation interaction related record.
+ Recent Cases within the At A Glance view display the current date instead of their original opened date.
+ The View All cards on the landing page do not use the filters defined in the Card List Configuration records.
+ The broken carousel on the Landing page.
+ Selecting an HR Service refreshes the page and clears any text entered in the Work Notes when creating an HR Case.
#### Version 2.1.1 - August 2023
* New:
+ Enable the Analytics sidebar icon in AWS Target
+ Enable the agent assist, employee document and response template configurations for disabled COEs
+ Enable the comments and compose section for disabled COEs inside of Workspace
+ Push scope RCAs for HR Agent Workspace to HR plugins
+ Updates to the template of standard record page and list template
* Fixed:
+ User presence;component is straying away from the Activity Actions group
+ Buttons for activity actions are not scaled to view when the chat window is open;
+ HR Agent workspace data broker ACLs do not have the right roles assigned
+ Compose section is not visible in activity stream for an interaction that is created;
+ Cosmetic issues on add approvers modal in Workspace
+ Typeahead component is validating fields even when null is being passed as value into the typeahead value in Vancouver
+ Schedule Calendar invite button tooltip is not defined, tooltip shows 'Undefined'
+ 'SLA at risk' and 'All cases' carousel is broken, a blank card is displayed for agent(case\_writer)
+ Activity Stream is not available in comments/Work notes modal in playbook on Configurable workspace
+ HR UIB module navigation link
+ Clicking the New related list action redirected to page not found
+ SNow profiles changing in Create Case Page
+ Case creation banner message is displayed whenever a case is reloaded
+ Multiple cases are being created when the Create Case button is clicked multiple times
#### Version 2.0.1 - June 2023
Fixed:
* Fulfilment instructions shows an error when a KB article created from template is attached to it.
* Creating a case from an HR profile when opened for/subject person is pre-filled.
* Deep links on workspace.
* Few case fields are clearing out when creating a case.
* Reply button in activity stream does not work as expected.
* Category picker does not work in knowledge form.
* Internal server error when searching for users in the Create case page.
#### Version 2.0.0 - February 2023
Changed: Uptake of the new standard record page and make use of the controllers/presets work developed by UXF and UIB teams. This doesn't include any changes in the feature.
#### Version 1.1.1 - August 2022
* Changed:
+ Allow agents to add an ad hoc approval for HR cases
+ Customize tab labels on HR cases
+ View approval history in activity stream
+ Improving search functionality during case creation
+ Transferring attachments from an interaction to a case
+ Adding e-sign functionality for old and new document templates
+ Adding preview functionality for HTML attachments on HR cases for new document templates
+ Adding Save feature in e-sign functionality for HR case
+ Adding send email functionality for old and new document templates
+ Updating at a glance data based on subject person changes
#### Version 1.0.7 - April 2022
New: This is a minor release which includes localization upgrades, fixes and performance improvements.
#### Version 1.0.5 - March 2022
The Agent Workspace for HR Case Management app is a new re-factored workspace for HR agents. The new UI Builder-based workspace is more configurable. Admins can use the HR Configurable Workspace Guided Setup to configure
the workspace for their agents needs.
| ---
title: Agent Workspace for HR Case Management release notes
description: Version history for the Agent Workspace for HR Case Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Agent Workspace for HR Case Management release notes
Version history for the Agent Workspace for HR Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.2.0 - August 2025
* New:
1. HR Agent Workspace - Performance Enhancements (At A Glance, Playbook, Life Cycle Events and minor UI Elements)
2. HR Agent Workspace now supports coral theme
3. Case Summarisation can now be shortened or elaborated using a single click in the Case summarisation section
* Fixed:
1. For HR service: Verification of Employment, Document template category and Document template fields are now visible in HR Agent Workspace
2. Creating a new case from the 'Child Cases' related list on HR Agent Workspace will now always skip step 1 (employee selection)
3. The Data Policy Exception error message 'The following fields are mandatory: Close notes' will not be visible when the Close notes are already available
4. Fixed the Contextual Sidebar availability issues in HR tasks
5. Fixed the Preview document error in HR Agent Workspace
#### Version 4.0.2 - June 2025
* Fixed:
+ The New Evidence Creation button is now working as expected.
+ When creating an HR case from an interaction, the HR case opens in the same sub tab within the parent interaction tab.
+ The card footer is now auto refreshing on adding approvers and rejecting the approval in the playbook.
+ All HR criteria is now visible to agents on Agent Workspace when creating a segment group for bulk case.
#### Version 3.3.4 - June 2025
* Fixed:
+ The email client template that is created in the HR Agent Workspace application scope will now be visible in the HR Agent Workspace.
+ Agents can now change the state of an interaction from the State drop-down.
+ If case fields are added in case creation configuration and not available in the default view of the table, an error will be shown when creating a case from HR Agent Workspace.
+ The Case Tab title can now be configured from the system page properties.
+ The HR Case short description will not be overriden using the value from the HR Template; the manually entered value will persist.
+ When creating an HR case from an interaction, the HR case opens in the same sub tab within the parent interaction tab.
+ All actions are now supported when creating an adhoc task of type 'Flow'.
#### Version 2.1.8 - May 2025
* New:
+ Support creation of firmware records in firmware table.
+ Prevent import of empty rack slots into CMDB.
+ Introduce new table to store class mappings for Claroty CTD SGC
+ Update the SGC to support the new ire\_criterion\_attribute on the OT entity table.
+ Supports Claroty CTD 5.1 APIs as well.
#### Version 4.0.0 - February 2025
* New:
+ HR Walkup Experience - Employees can now request an appointment from HR agents, HR agents can now manage their walk-up appointments from the list view of their Agent Workspace.
+ Delegation Management from HR Agent Workspace - HR agents can now establish delegation for their HR Cases and Tasks. HR agents can also view and manage their delegates, delegators and delegated tasks and cases
in their Agent Workspace.
+ Bulk Case Creation Configuration - Bulk case creation for a given service will now follow the same configuration as defined for the individual case creation.
+ Preview PDF Document Template - HR Agents can now preview a PDF document template in their Agent Workspace itself, earlier this was possible only in UI 16.
+ ER Reporting View - The data across 'ER cases', 'Allegation', 'Allegation Type', 'Interviews', 'Involved party', Evidence', and 'Corrective Action' tables have now been joined together to bring a unified view
for ER reporting purposes.
+ Contextual Side Panel configuration - New tabs can now be configured in the contextual side panel.
+ Adding Child Cases from HR Agent Workspace - Child cases can now be directly added to a case from the Agent Workspace.
+ Applying Response Template from HR Agent Workspace - HR Agents can now apply response template from their Agent Workspace.
+ Copy HR Case - HR Agents can now create a copy of an HR Case from a single click in their Agent Workspace, the fields to be copied in the new case are configurable.
+ Reminder to other HR Agents - HR Agents will now be able to add other HR Agents while adding a reminder.
+ Download All Attachments - Multiple attachments in an HR Case can now be downloaded at once.
+ Response Template Filtering - The response templates configurations have been updated to support language based filtering of the templates.
+ Collect Employee Input - HR Agents can now access employee inputs directly on HR tasks.
+ HRSD Triaging Dashboard - A customizable dashboard with a drag and drop like experience is now available for the HR Agents to get an overview of their cases, based on various filters like COE, Services
etc.
+ AWS Configuration Preview - A new Preview' button is now available in the configurations, with this preview option admins will now be able to view a screenshot/image of the workspace- that focuses on the area
where the changes will occur.
+ HRSD Benchmarking - HR Data of various ServiceNow HRSD customers will be compiled together to bring a competitive overview of the HR Processes and Practices.The data is stored securely and appropriately
aggregated and tokenized to avoid any data breach.
* Fixed:
+ Issues around Create Knowledge action from workspace has been resolved.
+ Issues around accessibility of 'Search button' has been improved.
+ Resolution notes popup will come up in HR agent workspace when closed complete action is clicked.
+ Sidebar tab Agent Assist will now not disappear after creating universal request.
+ Case tab title can now be changed from the case tab title configuration of HR Agent Workspace.
#### Version 3.3.1 - November 2024
* Fixed:
+ Few events are not displayed on the ER timeline
+ HR Agent workspace card realignment issues on the landing page
+ Response template not working
+ Accessibility fixes
+ Security fixes
#### Version 3.1.5 - November 2024
* Fixed:
+ HR Agent Workspace At a Glance contact card fields appear in the wrong order
+ The case form opened in Agent Workspace for the HR case COE is taking default view instead of workspace UIB view
+ Few events are not displayed on the ER timeline
+ Child case event icon is not displayed on the timeline
+ Some message in "This case may already exist" popup in HR Agent Workspace is not translated in Japanese
+ Scripted Template fields not working in Workspace on the Case Creation page
+ [GENAI] Auto opening of knowledge creation record in Agent workspace for HR
+ [GENAI] Auto opening of knowledge creation record and resolution notes modal on case creation
#### Version 3.2.1 - August 2024
* New:
+ Landing Page Improvements - Performance improvements and a mult-tab structure to the Landing page
+ Response templates for HR Tasks
+ Guided Decision Trees for a better triaging process
+ Uploaded attachments in Personal Notes
+ Guided Tours for HR Agent workspace
* Changed:
+ Ability to see the HR service description in the Step 1 of case creation
+ Recently updated cases in the List view
+ Ability to show the meeting details in Employee center for "Meeting" task type
#### Version 3.1.3 - July 2024
Fixed at a glance contact card fields appearing in the wrong order.
#### Version 3.1.2 - May 2024
* New:
+ Create bulk cases
+ Report a Knowledge gap
+ Added a Priority column in the List view
+ Ability to have read only access in the workspace
#### Version 2.3.0 - February 2024
New: Provide a summary during hand-off to help the agent taking over a task to ramp up faster.
#### Version 3.0.1 - February 2024
* New:
+ Document Security on HR Cases - Ability to add additional security on documents that are in the case
+ New HR Task Type - Schedule a Meeting - Helps agent schedule an in-person meeting with the employee
+ Dashboards in Analytics Center on Sidebar - The Analytics center sidebar in the configurable Agent Workspace will now have reports that were part of the Platform Analytics Workspace
+ Configurations Settings Page - A dedicated configuration setting page which will have configurations related to Landing, Record, List and Case Creation Page
+ New Case Creation Page - A new variant was created with a more modular approach so that the customers can duplicate the variant and customize it
* Changed:
+ Checklists - Ability to create, edit, rename and reorder checklists
+ ER List Enhancements - Separate section for Employee Relations cases
+ Personal Notes - A Personal Notes section on HR Cases where agents can write notes that are accessible just to them
+ Automatically associate the interaction creation with an HR Case
+ Added popovers to the Record page
+ Added reasons for Transfer case
+ Ability to tie the Corrective Action directly with the Allegation/Subject of Allegation for Employee Relations cases
* Fixed:
+ Performance improvements in the case page
+ Improved logging of work notes in the Activity Stream
+ Parity with the platform view of showing the same data points while creating HR cases for an inactive user
+ "At a Glance" translation fixes in multiple languages
+ User Criteria being applied to "Subject Person" and not to "Opened for" during HR Case Creation
+ Open the HR Profile field decorator in the Case creation page
#### Version 2.2.3 - September 2023
* New
+ Enable HR agents to generate the summary of a case through Now Assist for HRSD
+ Enable HR agents to generate the resolution notes of a case through Now Assist for HRSD and append it in the Activity Stream
+ Enable HR agents to get a conversation summary while the case gets handed over from a Virtual Agent through Now Assist for HRSD
+ Enable HR agents to get a chat wrap up summary of the whole conversation through Now Assist for HRSD
#### Version 2.0.2 - September 2023
* Fixed:
+ Special Handling Notes.
+ Changing the ServiceNow profiles in the Create Case Page.
+ The case creation message is displayed as a banner in case form even for closed and it is reappearing whenever Agent Workspace is refreshed.
+ Creating an HR case from the interaction is not generating a Create operation interaction related record.
+ Recent Cases within the At A Glance view display the current date instead of their original opened date.
+ The View All cards on the landing page do not use the filters defined in the Card List Configuration records.
+ The broken carousel on the Landing page.
+ Selecting an HR Service refreshes the page and clears any text entered in the Work Notes when creating an HR Case.
#### Version 2.1.1 - August 2023
* New:
+ Enable the Analytics sidebar icon in AWS Target
+ Enable the agent assist, employee document and response template configurations for disabled COEs
+ Enable the comments and compose section for disabled COEs inside of Workspace
+ Push scope RCAs for HR Agent Workspace to HR plugins
+ Updates to the template of standard record page and list template
* Fixed:
+ User presence;component is straying away from the Activity Actions group
+ Buttons for activity actions are not scaled to view when the chat window is open;
+ HR Agent workspace data broker ACLs do not have the right roles assigned
+ Compose section is not visible in activity stream for an interaction that is created;
+ Cosmetic issues on add approvers modal in Workspace
+ Typeahead component is validating fields even when null is being passed as value into the typeahead value in Vancouver
+ Schedule Calendar invite button tooltip is not defined, tooltip shows 'Undefined'
+ 'SLA at risk' and 'All cases' carousel is broken, a blank card is displayed for agent(case\_writer)
+ Activity Stream is not available in comments/Work notes modal in playbook on Configurable workspace
+ HR UIB module navigation link
+ Clicking the New related list action redirected to page not found
+ SNow profiles changing in Create Case Page
+ Case creation banner message is displayed whenever a case is reloaded
+ Multiple cases are being created when the Create Case button is clicked multiple times
#### Version 2.0.1 - June 2023
Fixed:
* Fulfilment instructions shows an error when a KB article created from template is attached to it.
* Creating a case from an HR profile when opened for/subject person is pre-filled.
* Deep links on workspace.
* Few case fields are clearing out when creating a case.
* Reply button in activity stream does not work as expected.
* Category picker does not work in knowledge form.
* Internal server error when searching for users in the Create case page.
#### Version 2.0.0 - February 2023
Changed: Uptake of the new standard record page and make use of the controllers/presets work developed by UXF and UIB teams. This doesn't include any changes in the feature.
#### Version 1.1.1 - August 2022
* Changed:
+ Allow agents to add an ad hoc approval for HR cases
+ Customize tab labels on HR cases
+ View approval history in activity stream
+ Improving search functionality during case creation
+ Transferring attachments from an interaction to a case
+ Adding e-sign functionality for old and new document templates
+ Adding preview functionality for HTML attachments on HR cases for new document templates
+ Adding Save feature in e-sign functionality for HR case
+ Adding send email functionality for old and new document templates
+ Updating at a glance data based on subject person changes
#### Version 1.0.7 - April 2022
New: This is a minor release which includes localization upgrades, fixes and performance improvements.
#### Version 1.0.5 - March 2022
The Agent Workspace for HR Case Management app is a new re-factored workspace for HR agents. The new UI Builder-based workspace is more configurable. Admins can use the HR Configurable Workspace Guided Setup to configure
the workspace for their agents needs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-alumni-service-center.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-alumni-service-center.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-alumni-service-center.html | Alumni Center release notes | Version history for the HR Service Delivery Alumni Center on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-alumni-service-center.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-alumni-service-center.html"><body id="store-rn-hr-alumni-service-center"><main role="main"><article role="article" class="dita" id="store-rn-hr-alumni-service-center" aria-labelledby="title_store-rn-hr-alumni-service-center">
<h1 class="title topictitle1" id="title_store-rn-hr-alumni-service-center"><span class="ph">Alumni Center</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span>
<span class="ph">Alumni Center</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-alumni-service-center__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d229423e66" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.3 - August 2025</dt>
<dd class="dd">Fixed: Data dictionary changes for Employee Number.</dd>
<dt class="dt dlterm">Version 2.4.0 - February 2025</dt>
<dd class="dd" id="store-rn-hr-alumni-service-center__latest-alumni-service-center">
<ul class="ul">
<li class="li">Improved Security: The new improvements ensure that your data and resources are better safeguarded against unauthorized access.</li>
<li class="li">No Action Required: These updates are implemented seamlessly on the backend, requiring no action or configuration changes from your side.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.0 - November 2024</dt>
<dd class="dd">Fixed: Security issues.</dd>
<dt class="dt dlterm">Version 2.1.2 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Enabled dark theme for Alumni Service Center pages.</li>
<li class="li">Fixed: HR Services that are part of the Alumni Service Center scope are not showing up on the case creation page.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.1 - December 2022</dt>
<dd class="dd">Fixes an issue where avatars may not be displayed properly in the Alumni Service Center portal header</dd>
<dt class="dt dlterm">Version 2.1.0 - July 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-alumni-service-center__ul_rrc_wmy_gqb">
<li class="li">Changed: Now depends on ESC Pro</li>
<li class="li">Fixed: Missing RCA file added</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - January 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-alumni-service-center__ul_isl_tmy_gqb">
<li class="li">New:<ul class="ul" id="store-rn-hr-alumni-service-center__ul_jsl_tmy_gqb">
<li class="li">ASC users (alumni) can create the following types of cases:<ul class="ul" id="store-rn-hr-alumni-service-center__ul_ksl_tmy_gqb">
<li class="li">General inquiry</li>
<li class="li">Payroll discrepancy</li>
<li class="li">Employment verification</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - September 2020</dt>
<dd class="dd">Provide a centralized hub for your former and furloughed employees to stay connected and engaged with your organization.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Alumni Center release notes
Version history for the HR Service Delivery
Alumni Center on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.3 - August 2025
Fixed: Data dictionary changes for Employee Number.
#### Version 2.4.0 - February 2025
* Improved Security: The new improvements ensure that your data and resources are better safeguarded against unauthorized access.
* No Action Required: These updates are implemented seamlessly on the backend, requiring no action or configuration changes from your side.
#### Version 2.2.0 - November 2024
Fixed: Security issues.
#### Version 2.1.2 - August 2023
* New: Enabled dark theme for Alumni Service Center pages.
* Fixed: HR Services that are part of the Alumni Service Center scope are not showing up on the case creation page.
#### Version 2.1.1 - December 2022
Fixes an issue where avatars may not be displayed properly in the Alumni Service Center portal header
#### Version 2.1.0 - July 2021
* Changed: Now depends on ESC Pro
* Fixed: Missing RCA file added
#### Version 2.0.2 - January 2021
* New:
+ ASC users (alumni) can create the following types of cases:
- General inquiry
- Payroll discrepancy
- Employment verification
#### Version 1.1.0 - September 2020
Provide a centralized hub for your former and furloughed employees to stay connected and engaged with your organization.
| ---
title: Alumni Center release notes
description: Version history for the HR Service Delivery Alumni Center on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Alumni Center release notes
Version history for the HR Service Delivery
Alumni Center on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.3 - August 2025
Fixed: Data dictionary changes for Employee Number.
#### Version 2.4.0 - February 2025
* Improved Security: The new improvements ensure that your data and resources are better safeguarded against unauthorized access.
* No Action Required: These updates are implemented seamlessly on the backend, requiring no action or configuration changes from your side.
#### Version 2.2.0 - November 2024
Fixed: Security issues.
#### Version 2.1.2 - August 2023
* New: Enabled dark theme for Alumni Service Center pages.
* Fixed: HR Services that are part of the Alumni Service Center scope are not showing up on the case creation page.
#### Version 2.1.1 - December 2022
Fixes an issue where avatars may not be displayed properly in the Alumni Service Center portal header
#### Version 2.1.0 - July 2021
* Changed: Now depends on ESC Pro
* Fixed: Missing RCA file added
#### Version 2.0.2 - January 2021
* New:
+ ASC users (alumni) can create the following types of cases:
- General inquiry
- Payroll discrepancy
- Employment verification
#### Version 1.1.0 - September 2020
Provide a centralized hub for your former and furloughed employees to stay connected and engaged with your organization.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-applicant-center.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-applicant-center.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-applicant-center.html | Applicant Center release notes | Version history for the Applicant Center application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-applicant-center.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-applicant-center.html"><body id="store-rn-hr-applicant-center"><main role="main"><article role="article" class="dita" id="store-rn-hr-applicant-center" aria-labelledby="title_store-rn-hr-applicant-center">
<h1 class="title topictitle1" id="title_store-rn-hr-applicant-center"><span class="ph">Applicant Center</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Applicant Center</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-applicant-center__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d248879e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.0 - August 2025</dt>
<dd class="dd" id="store-rn-hr-applicant-center__latest-store-rn-hr-applicant-center">Applicant Center allows organisations to support and actively engage with their job applicants. Applicants, on this portal, can view company-related content and track their applications
and related tasks. Applicant Center also provides an easy way for applicants to reach out to and interact with recruiters so they feel supported through the process. As they go through a hiring journey with the company, they can
also provide their feedback on the process to empower organisations with data for improvement.</dd>
</dl>
</section>
</div>
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} | # Applicant Center release notes
Version history for the Applicant Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.0 - August 2025
Applicant Center allows organisations to support and actively engage with their job applicants. Applicants, on this portal, can view company-related content and track their applications
and related tasks. Applicant Center also provides an easy way for applicants to reach out to and interact with recruiters so they feel supported through the process. As they go through a hiring journey with the company, they can
also provide their feedback on the process to empower organisations with data for improvement.
| ---
title: Applicant Center release notes
description: Version history for the Applicant Center application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Applicant Center release notes
Version history for the Applicant Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.0 - August 2025
Applicant Center allows organisations to support and actively engage with their job applicants. Applicants, on this portal, can view company-related content and track their applications
and related tasks. Applicant Center also provides an easy way for applicants to reach out to and interact with recruiters so they feel supported through the process. As they go through a hiring journey with the company, they can
also provide their feedback on the process to empower organisations with data for improvement.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-SAP-concur.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-SAP-concur.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-SAP-concur.html | Approvals Hub integration with SAP Concur release notes | Version history for the Approvals Hub integration with SAP Concur application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-SAP-concur.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-SAP-concur.html"><body id="store-rn-hr-approvals-hub-integration-SAP-concur"><main role="main"><article role="article" class="dita" id="store-rn-hr-approvals-hub-integration-SAP-concur" aria-labelledby="title_store-rn-hr-approvals-hub-integration-SAP-concur">
<h1 class="title topictitle1" id="title_store-rn-hr-approvals-hub-integration-SAP-concur">Approvals Hub integration with SAP Concur release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Approvals Hub integration with SAP Concur application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-approvals-hub-integration-SAP-concur__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d74903e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.1 - November 2024</dt>
<dd class="dd" id="store-rn-hr-approvals-hub-integration-SAP-concur__latest-store-rn-hr-approvals-hub-integration-SAP-concur">Uptake of latest version of dependent apps.</dd>
<dt class="dt dlterm">Version 1.2.1 - February 2024</dt>
<dd class="dd">Added out-of-the-box configurations to enable approvers to filter SAP Concur approvals and show SAP Concur Approvals in Manager Hub.</dd>
<dt class="dt dlterm">Version 1.1.1 - November 2023</dt>
<dd class="dd"><p class="p">Addressed minor issues such as allowing admin users to edit the scheduled jobs for pulling Concur reports and to show relevant error messages when Concur API failure occurs.</p></dd>
<dt class="dt dlterm">Version 1.1.1 - November 2023</dt>
<dd class="dd">This app allows you to bring SAP Concur expense reports directly into ServiceNow Employee Center Pro - providing a centralized interface for seamless approvals. This includes the ability to view expense reports, expense
entries, itemizations, and attachments. Approvers can approve or send back Concur expenses to the requestor right from Employee Center Pro.</dd>
</dl>
</section>
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} | # Approvals Hub integration with SAP Concur release notes
Version history for the Approvals Hub integration with SAP Concur application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.1 - November 2024
Uptake of latest version of dependent apps.
#### Version 1.2.1 - February 2024
Added out-of-the-box configurations to enable approvers to filter SAP Concur approvals and show SAP Concur Approvals in Manager Hub.
#### Version 1.1.1 - November 2023
Addressed minor issues such as allowing admin users to edit the scheduled jobs for pulling Concur reports and to show relevant error messages when Concur API failure occurs.
#### Version 1.1.1 - November 2023
This app allows you to bring SAP Concur expense reports directly into ServiceNow Employee Center Pro - providing a centralized interface for seamless approvals. This includes the ability to view expense reports, expense
entries, itemizations, and attachments. Approvers can approve or send back Concur expenses to the requestor right from Employee Center Pro.
| ---
title: Approvals Hub integration with SAP Concur release notes
description: Version history for the Approvals Hub integration with SAP Concur application
on the ServiceNow Store.
keywords: []
breadcrumbs:
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- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Approvals Hub integration with SAP Concur release notes
Version history for the Approvals Hub integration with SAP Concur application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.1 - November 2024
Uptake of latest version of dependent apps.
#### Version 1.2.1 - February 2024
Added out-of-the-box configurations to enable approvers to filter SAP Concur approvals and show SAP Concur Approvals in Manager Hub.
#### Version 1.1.1 - November 2023
Addressed minor issues such as allowing admin users to edit the scheduled jobs for pulling Concur reports and to show relevant error messages when Concur API failure occurs.
#### Version 1.1.1 - November 2023
This app allows you to bring SAP Concur expense reports directly into ServiceNow Employee Center Pro - providing a centralized interface for seamless approvals. This includes the ability to view expense reports, expense
entries, itemizations, and attachments. Approvers can approve or send back Concur expenses to the requestor right from Employee Center Pro.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-workday.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-workday.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-workday.html | Approvals Hub integration with Workday release notes | Version history for the Approvals Hub integration with Workday application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-workday.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-workday.html"><body id="store-rn-hr-approvals-hub-integration-workday"><main role="main"><article role="article" class="dita" id="store-rn-hr-approvals-hub-integration-workday" aria-labelledby="title_store-rn-hr-approvals-hub-integration-workday">
<h1 class="title topictitle1" id="title_store-rn-hr-approvals-hub-integration-workday">Approvals Hub integration with Workday release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Approvals Hub integration with Workday application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-approvals-hub-integration-workday__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d370588e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.1 - August 2025</dt>
<dd class="dd">Configuration details screen for Workday approvals in Now Mobile.</dd>
<dt class="dt dlterm">Version 1.0.9 - May 2024</dt>
<dd class="dd" id="store-rn-hr-approvals-hub-integration-workday__latest-store-rn-hr-approvals-hub-integration-workday">No new feature was delivered in May '24.</dd>
<dt class="dt dlterm">Version 1.0.4 - February 2024</dt>
<dd class="dd">Added out-of-the-box configurations to enable approvers to filter Workday approvals and show Workday approvals in Manager Hub.</dd>
<dt class="dt dlterm">Version 1.0.2 - November 2023</dt>
<dd class="dd">This app allows you to bring Workday approval tasks directly into ServiceNow Employee Center Pro - providing a centralized interface for seamless approvals.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-workday.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-workday.html\"><body id=\"store-rn-hr-approvals-hub-integration-workday\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-approvals-hub-integration-workday\" aria-labelledby=\"title_store-rn-hr-approvals-hub-integration-workday\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-approvals-hub-integration-workday\">Approvals Hub integration with Workday release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Approvals Hub integration with Workday application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-approvals-hub-integration-workday__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d370588e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.0.1 - August 2025</dt>\n <dd class=\"dd\">Configuration details screen for Workday approvals in Now Mobile.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.9 - May 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-approvals-hub-integration-workday__latest-store-rn-hr-approvals-hub-integration-workday\">No new feature was delivered in May '24.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - February 2024</dt>\n <dd class=\"dd\">Added out-of-the-box configurations to enable approvers to filter Workday approvals and show Workday approvals in Manager Hub.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - November 2023</dt>\n <dd class=\"dd\">This app allows you to bring Workday approval tasks directly into ServiceNow Employee Center Pro - providing a centralized interface for seamless approvals.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Approvals Hub integration with Workday release notes
Version history for the Approvals Hub integration with Workday application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - August 2025
Configuration details screen for Workday approvals in Now Mobile.
#### Version 1.0.9 - May 2024
No new feature was delivered in May '24.
#### Version 1.0.4 - February 2024
Added out-of-the-box configurations to enable approvers to filter Workday approvals and show Workday approvals in Manager Hub.
#### Version 1.0.2 - November 2023
This app allows you to bring Workday approval tasks directly into ServiceNow Employee Center Pro - providing a centralized interface for seamless approvals.
| ---
title: Approvals Hub integration with Workday release notes
description: Version history for the Approvals Hub integration with Workday application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Approvals Hub integration with Workday release notes
Version history for the Approvals Hub integration with Workday application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - August 2025
Configuration details screen for Workday approvals in Now Mobile.
#### Version 1.0.9 - May 2024
No new feature was delivered in May '24.
#### Version 1.0.4 - February 2024
Added out-of-the-box configurations to enable approvers to filter Workday approvals and show Workday approvals in Manager Hub.
#### Version 1.0.2 - November 2023
This app allows you to bring Workday approval tasks directly into ServiceNow Employee Center Pro - providing a centralized interface for seamless approvals.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-career-assessment.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-career-assessment.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-career-assessment.html | Career Assessment release notes | Version history for the Career Assessment Application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-career-assessment.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-career-assessment.html"><body id="store-rn-hr-career-assessment"><main role="main"><article role="article" class="dita" id="store-rn-hr-career-assessment" aria-labelledby="title_store-rn-hr-career-assessment">
<h1 class="title topictitle1" id="title_store-rn-hr-career-assessment">Career Assessment release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Career Assessment Application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-career-assessment__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d85934e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-career-assessment__latest-store-rn-hr-career-assessment">New: Coral theme support.</dd>
<dt class="dt dlterm">Version 3.0.4 - February 2025</dt>
<dd class="dd">Fixed accessibility issues.</dd>
<dt class="dt dlterm">Version 3.0.1 - January 2024</dt>
<dd class="dd">Fixed: Security issues.</dd>
<dt class="dt dlterm">Version 3.0.0 - September 2023</dt>
<dd class="dd">The Career Assessment application works as an exam engine that improves the learning experience of users in Employee Center. Learning administrators can create exams and learning paths
usingCareer Assessmentto create customized learning journeys for users that help with career advancement and help test a learner's knowledge of a subject.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Career Assessment release notes
Version history for the Career Assessment Application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.1.0 - May 2025
New: Coral theme support.
#### Version 3.0.4 - February 2025
Fixed accessibility issues.
#### Version 3.0.1 - January 2024
Fixed: Security issues.
#### Version 3.0.0 - September 2023
The Career Assessment application works as an exam engine that improves the learning experience of users in Employee Center. Learning administrators can create exams and learning paths
usingCareer Assessmentto create customized learning journeys for users that help with career advancement and help test a learner's knowledge of a subject.
| ---
title: Career Assessment release notes
description: Version history for the Career Assessment Application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Career Assessment release notes
Version history for the Career Assessment Application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.1.0 - May 2025
New: Coral theme support.
#### Version 3.0.4 - February 2025
Fixed accessibility issues.
#### Version 3.0.1 - January 2024
Fixed: Security issues.
#### Version 3.0.0 - September 2023
The Career Assessment application works as an exam engine that improves the learning experience of users in Employee Center. Learning administrators can create exams and learning paths
usingCareer Assessmentto create customized learning journeys for users that help with career advancement and help test a learner's knowledge of a subject.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-contact-tracing.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-contact-tracing.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-contact-tracing.html | Contact Tracing release notes | Version history for the Safe Workplace Contact Tracing application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-contact-tracing.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-contact-tracing.html"><body id="store-rn-hr-contact-tracing"><main role="main"><article role="article" class="dita" id="store-rn-hr-contact-tracing" aria-labelledby="title_store-rn-hr-contact-tracing">
<h1 class="title topictitle1" id="title_store-rn-hr-contact-tracing"><span class="ph">Contact Tracing</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span>
<span class="ph">Contact Tracing</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-contact-tracing__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section">
<div class="p">
<div class="note note note_note"><span class="note__title">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace suite</span> application.</div>
</div>
</section>
<section class="section"><h2 id="d595425e82" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.30.0 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates.</dd>
<dt class="dt dlterm">Version 1.29.5 - November 2024</dt>
<dd class="dd" id="store-rn-hr-contact-tracing__latest-contact-tracing">Security fixes.</dd>
<dt class="dt dlterm">Version 1.29.4 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Removed:<ul class="ul" id="store-rn-hr-contact-tracing__ul_elh_pvj_1cc">
<li class="li">The Zebra integration has been deprecated. Customers who have downloaded the 1.29.2 or any older version will continue to have the Zebra integration, and can continue to use it. Customers who have downloaded
1.29.4 or newer version of the app will NOT have the Zebra integration.</li>
<li class="li">The Devvio integration portal has been deprecated. Customers who have downloaded the 1.29.2 or any older version will continue to have the Devvio integration, and can continue to use it. Customers who have
downloaded 1.29.4 or newer version of the app will NOT have the Devvio integration.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.29.2 - May 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 1.29.1 - January 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 1.29.0 - November 2022</dt>
<dd class="dd">
<p class="p">Fixed:</p>
<ul class="ul" id="store-rn-hr-contact-tracing__ul_kpz_lxv_hvb">
<li class="li">Next Experience theming alignment</li>
<li class="li">Accessibility improvements</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.28.1 - August 2022</dt>
<dd class="dd">Fixed:<ul class="ul">
<li class="li">Added a new role sn_imt_tracing.cisco_admin. To continue using the cisco integration within the application, existing customers should assign this new role to relevannt users and re-login to their instance from
within Cisco.</li>
<li class="li">Contact tracing demo data to be retained upon upgrade.</li>
<li class="li">Quality improvement.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.26.0 - March 2022</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.24.0 - January 2022</dt>
<dd class="dd">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>
<dt class="dt dlterm">Version 1.23.1 - December 2021</dt>
<dd class="dd">Changed: Updates to the translation engine</dd>
<dt class="dt dlterm">Version 1.22.0 - October 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.21.0 - September 2021</dt>
<dd class="dd">New: Localization for features from the August 19 release</dd>
<dt class="dt dlterm">Version 1.20.0 - August 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.19.0 - July 2021</dt>
<dd class="dd">Changed: Updates to the translation engine</dd>
<dt class="dt dlterm">Version 1.18.0 - June 2021</dt>
<dd class="dd">Fixed: Minor bug with data flows on upgrade</dd>
<dt class="dt dlterm">Version 1.17.0 - April 2021</dt>
<dd class="dd">New: Localization for features from the March 25 release</dd>
<dt class="dt dlterm">Version 1.16.0 - March 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">View vaccination status on cards and the list of exposed contacts</li>
<li class="li">Ability to filter cards by vaccination status</li>
</ul></li>
<li class="li">Fixed: Minor bug fix for the Kinexon wearables integration</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.15.1 - March 2021</dt>
<dd class="dd">New: Localization for features from the February 18 release</dd>
<dt class="dt dlterm">Version 1.14.0 - February 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support for <span class="ph">Contact Tracing</span> Exposure Surveys by SMS</li>
<li class="li">Localization for features from the February 4 release</li>
</ul></li>
<li class="li">Fixed: Security fix</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.13.0 - February 2021</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-contact-tracing__ul_r32_r3h_n4b">
<li class="li">Contact Tracing visualizations were updated to include a third level hierarchy</li>
<li class="li">Localization for features from the January 21 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.12.0 - January 2021</dt>
<dd class="dd">New: Support for domain separation</dd>
<dt class="dt dlterm">Version 1.11.0 - December 2020</dt>
<dd class="dd">New: Localization for features from the December 3 release</dd>
<dt class="dt dlterm">Version 1.10.0 - December 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-contact-tracing__ul_mky_pkq_vnb">
<li class="li">New: Localization for features from the November 19 release</li>
<li class="li">Fixed: The Handheld Devices menu option is now shown under the Handheld/Wearables section instead of Devvio</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.9.0 - November 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-contact-tracing__ul_jwk_sq1_snb">
<li class="li">Devvio (wearables data API) integration</li>
<li class="li">Localization for features from the November 5 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.8.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-contact-tracing__ul_gc4_3bv_nnb">
<li class="li">New:<ul class="ul" id="store-rn-hr-contact-tracing__ul_jqc_jbv_nnb">
<li class="li">Health verifications are limited to once per day</li>
<li class="li">When a case task's Outcome is updated, the case's Exposed Contacts is also updated</li>
<li class="li">New catalog item icon for daily contact logs</li>
<li class="li">Localization for features from the October 15 release</li>
</ul></li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.0 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-contact-tracing__ul_vn2_bqf_3nb">
<li class="li">New:<ul class="ul" id="store-rn-hr-contact-tracing__ul_pfm_bqf_3nb">
<li class="li">Default tasks are created when a new case is created</li>
<li class="li">Ability to add user notes on daily contact logs for interactions with non-coworkers, such as contractors</li>
<li class="li">Localization for features from the October 1 release</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-contact-tracing__ul_z3h_dqf_3nb">
<li class="li">Case managers can now view attachments on cases</li>
<li class="li">Other minor bug fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.6.2 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-contact-tracing__ul_o1r_b31_2nb">
<li class="li">New:<ul class="ul" id="store-rn-hr-contact-tracing__ul_b5d_c31_2nb">
<li class="li">Ability to set up a new tracing system for your own contact tracing data source. For users on previous versions of the Contact Tracing application, v1.6.2 includes an upgrade fix script.</li>
<li class="li">Employers can email potentially exposed individuals to request they get tested.</li>
<li class="li">Integration with Zebra MotionWorks.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-hr-contact-tracing__ul_kfk_231_2nb">
<li class="li">Updated the legend for Contact Tracing visualizations.</li>
<li class="li">Adjusted the case management 'Impacted from XX' fields to a single field, 'Tracing System.' No changes were made to manually-added fields.</li>
<li class="li">Daily contact logs now account for multiple potentially exposed contacts.</li>
</ul></li>
<li class="li">Fixed: Minor bug fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - September 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-contact-tracing__ul_stx_ghv_zmb">
<li class="li">New:<ul class="ul" id="store-rn-hr-contact-tracing__ul_tmq_hhv_zmb">
<li class="li">Update to data purging</li>
<li class="li">Daily Log - Timezone consideration</li>
<li class="li">Localization for the September 3 release features</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-contact-tracing__ul_chn_mhv_zmb">
<li class="li">Privacy Consent's 'Change Preference' link</li>
<li class="li">Flow Designer</li>
<li class="li">Badge Reader logic</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - September 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-contact-tracing__ul_kbk_gt2_wmb">
<li class="li">New:<ul class="ul" id="store-rn-hr-contact-tracing__ul_qbx_gt2_wmb">
<li class="li">Added the ability to use raw Wi-Fi data through an integration with Cisco DNA Spaces</li>
<li class="li">Created an outreach notification for exposed contacts</li>
<li class="li">Changed Contact Tracing visualizations with color coding for potentially exposed individuals</li>
<li class="li">Localization for features from the August 20 release</li>
</ul></li>
<li class="li">Fixed: The color for the primary affected individual is correctly updated depending on the person's health status</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - August 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-contact-tracing__ul_mdt_jzh_smb">
<li class="li">Field Service application integration with Zoom</li>
<li class="li">Added a MIST BLE - API to get the BLE enabled sites</li>
<li class="li">Added a navigation menu for wearables</li>
<li class="li">Added support for Cisco DNA Spaces for Wi-Fi access log data</li>
<li class="li">Localization for features from the August 6 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - August 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-contact-tracing__ul_vct_xhj_4mb">
<li class="li">Changes on related cases</li>
<li class="li">Design changes for privacy consent</li>
<li class="li">Juniper MIST BLE integration</li>
<li class="li">Guided Setup updates</li>
<li class="li">Localization for features from the July 23 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.5 - July 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-contact-tracing__ul_tyb_42m_kmb">
<li class="li">Wi-Fi data source (import + Mist integration)</li>
<li class="li">Visitor data source: Use data from the ServiceNow Employee Health Screening visitor screening feature as a data source for contact tracing</li>
<li class="li">Automated case creation</li>
<li class="li">Ability to update Employee Health and Safety Requirement with status from case management</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.4 - July 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-contact-tracing__ul_irj_xnn_gmb">
<li class="li">Case Management - Confidential flag</li>
<li class="li">Contact Tracing<ul class="ul" id="store-rn-hr-contact-tracing__ul_k4m_ynn_gmb">
<li class="li">Data retention management</li>
<li class="li">Privacy consent</li>
<li class="li">Localization for features from the June 18 release</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - June 2020</dt>
<dd class="dd">The ServiceNow Contact Tracing application provides the capability to identify employees that may have been exposed to an individual classified as positive for a condition (e.g. COVID-19) by correlating information from
work shifts, workspace locations, badge scans, and employee daily contact logs. The Contact Tracing application includes the capability to manage the response process related to these events.</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-contact-tracing__section_ynx_1kn_dmb"><h2 id="d595425e707" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-contact-tracing__section_yvn_ckn_dmb"><h2 id="d595425e725" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-contact-tracing.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-contact-tracing.html\"><body id=\"store-rn-hr-contact-tracing\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-contact-tracing\" aria-labelledby=\"title_store-rn-hr-contact-tracing\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-contact-tracing\"><span class=\"ph\">Contact Tracing</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span>\n <span class=\"ph\">Contact Tracing</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-contact-tracing__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">Safe Workplace suite</span> application.</div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d595425e82\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.30.0 - August 2025</dt>\n <dd class=\"dd\">Changed: Minor ACL updates.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.29.5 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-contact-tracing__latest-contact-tracing\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.29.4 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_elh_pvj_1cc\">\n <li class=\"li\">The Zebra integration has been deprecated. Customers who have downloaded the 1.29.2 or any older version will continue to have the Zebra integration, and can continue to use it. Customers who have downloaded\n 1.29.4 or newer version of the app will NOT have the Zebra integration.</li>\n <li class=\"li\">The Devvio integration portal has been deprecated. Customers who have downloaded the 1.29.2 or any older version will continue to have the Devvio integration, and can continue to use it. Customers who have\n downloaded 1.29.4 or newer version of the app will NOT have the Devvio integration.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.29.2 - May 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.29.1 - January 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.29.0 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Fixed:</p>\n <ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_kpz_lxv_hvb\">\n <li class=\"li\">Next Experience theming alignment</li>\n <li class=\"li\">Accessibility improvements</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.28.1 - August 2022</dt>\n <dd class=\"dd\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Added a new role sn_imt_tracing.cisco_admin. To continue using the cisco integration within the application, existing customers should assign this new role to relevannt users and re-login to their instance from\n within Cisco.</li>\n <li class=\"li\">Contact tracing demo data to be retained upon upgrade.</li>\n <li class=\"li\">Quality improvement.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.26.0 - March 2022</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.24.0 - January 2022</dt>\n <dd class=\"dd\">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.1 - December 2021</dt>\n <dd class=\"dd\">Changed: Updates to the translation engine</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.22.0 - October 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.21.0 - September 2021</dt>\n <dd class=\"dd\">New: Localization for features from the August 19 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.0 - August 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.19.0 - July 2021</dt>\n <dd class=\"dd\">Changed: Updates to the translation engine</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - June 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug with data flows on upgrade</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - April 2021</dt>\n <dd class=\"dd\">New: Localization for features from the March 25 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">View vaccination status on cards and the list of exposed contacts</li>\n <li class=\"li\">Ability to filter cards by vaccination status</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bug fix for the Kinexon wearables integration</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.1 - March 2021</dt>\n <dd class=\"dd\">New: Localization for features from the February 18 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - February 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support for <span class=\"ph\">Contact Tracing</span> Exposure Surveys by SMS</li>\n <li class=\"li\">Localization for features from the February 4 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Security fix</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.13.0 - February 2021</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_r32_r3h_n4b\">\n <li class=\"li\">Contact Tracing visualizations were updated to include a third level hierarchy</li>\n <li class=\"li\">Localization for features from the January 21 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - January 2021</dt>\n <dd class=\"dd\">New: Support for domain separation</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - December 2020</dt>\n <dd class=\"dd\">New: Localization for features from the December 3 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - December 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_mky_pkq_vnb\">\n <li class=\"li\">New: Localization for features from the November 19 release</li>\n <li class=\"li\">Fixed: The Handheld Devices menu option is now shown under the Handheld/Wearables section instead of Devvio</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - November 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_jwk_sq1_snb\">\n <li class=\"li\">Devvio (wearables data API) integration</li>\n <li class=\"li\">Localization for features from the November 5 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_gc4_3bv_nnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_jqc_jbv_nnb\">\n <li class=\"li\">Health verifications are limited to once per day</li>\n <li class=\"li\">When a case task's Outcome is updated, the case's Exposed Contacts is also updated</li>\n <li class=\"li\">New catalog item icon for daily contact logs</li>\n <li class=\"li\">Localization for features from the October 15 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_vn2_bqf_3nb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_pfm_bqf_3nb\">\n <li class=\"li\">Default tasks are created when a new case is created</li>\n <li class=\"li\">Ability to add user notes on daily contact logs for interactions with non-coworkers, such as contractors</li>\n <li class=\"li\">Localization for features from the October 1 release</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_z3h_dqf_3nb\">\n <li class=\"li\">Case managers can now view attachments on cases</li>\n <li class=\"li\">Other minor bug fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.2 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_o1r_b31_2nb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_b5d_c31_2nb\">\n <li class=\"li\">Ability to set up a new tracing system for your own contact tracing data source. For users on previous versions of the Contact Tracing application, v1.6.2 includes an upgrade fix script.</li>\n <li class=\"li\">Employers can email potentially exposed individuals to request they get tested.</li>\n <li class=\"li\">Integration with Zebra MotionWorks.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_kfk_231_2nb\">\n <li class=\"li\">Updated the legend for Contact Tracing visualizations.</li>\n <li class=\"li\">Adjusted the case management 'Impacted from XX' fields to a single field, 'Tracing System.' No changes were made to manually-added fields.</li>\n <li class=\"li\">Daily contact logs now account for multiple potentially exposed contacts.</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bug fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - September 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_stx_ghv_zmb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_tmq_hhv_zmb\">\n <li class=\"li\">Update to data purging</li>\n <li class=\"li\">Daily Log - Timezone consideration</li>\n <li class=\"li\">Localization for the September 3 release features</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_chn_mhv_zmb\">\n <li class=\"li\">Privacy Consent's 'Change Preference' link</li>\n <li class=\"li\">Flow Designer</li>\n <li class=\"li\">Badge Reader logic</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - September 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_kbk_gt2_wmb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_qbx_gt2_wmb\">\n <li class=\"li\">Added the ability to use raw Wi-Fi data through an integration with Cisco DNA Spaces</li>\n <li class=\"li\">Created an outreach notification for exposed contacts</li>\n <li class=\"li\">Changed Contact Tracing visualizations with color coding for potentially exposed individuals</li>\n <li class=\"li\">Localization for features from the August 20 release</li>\n </ul></li>\n <li class=\"li\">Fixed: The color for the primary affected individual is correctly updated depending on the person's health status</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - August 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_mdt_jzh_smb\">\n <li class=\"li\">Field Service application integration with Zoom</li>\n <li class=\"li\">Added a MIST BLE - API to get the BLE enabled sites</li>\n <li class=\"li\">Added a navigation menu for wearables</li>\n <li class=\"li\">Added support for Cisco DNA Spaces for Wi-Fi access log data</li>\n <li class=\"li\">Localization for features from the August 6 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - August 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_vct_xhj_4mb\">\n <li class=\"li\">Changes on related cases</li>\n <li class=\"li\">Design changes for privacy consent</li>\n <li class=\"li\">Juniper MIST BLE integration</li>\n <li class=\"li\">Guided Setup updates</li>\n <li class=\"li\">Localization for features from the July 23 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - July 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_tyb_42m_kmb\">\n <li class=\"li\">Wi-Fi data source (import + Mist integration)</li>\n <li class=\"li\">Visitor data source: Use data from the ServiceNow Employee Health Screening visitor screening feature as a data source for contact tracing</li>\n <li class=\"li\">Automated case creation</li>\n <li class=\"li\">Ability to update Employee Health and Safety Requirement with status from case management</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - July 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_irj_xnn_gmb\">\n <li class=\"li\">Case Management - Confidential flag</li>\n <li class=\"li\">Contact Tracing<ul class=\"ul\" id=\"store-rn-hr-contact-tracing__ul_k4m_ynn_gmb\">\n <li class=\"li\">Data retention management</li>\n <li class=\"li\">Privacy consent</li>\n <li class=\"li\">Localization for features from the June 18 release</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - June 2020</dt>\n <dd class=\"dd\">The ServiceNow Contact Tracing application provides the capability to identify employees that may have been exposed to an individual classified as positive for a condition (e.g. COVID-19) by correlating information from\n work shifts, workspace locations, badge scans, and employee daily contact logs. The Contact Tracing application includes the capability to manage the response process related to these events.</dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-contact-tracing__section_ynx_1kn_dmb\"><h2 id=\"d595425e707\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-contact-tracing__section_yvn_ckn_dmb\"><h2 id=\"d595425e725\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Contact Tracing release notes
Version history for the Safe Workplace
Contact Tracing application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.30.0 - August 2025
Changed: Minor ACL updates.
#### Version 1.29.5 - November 2024
Security fixes.
#### Version 1.29.4 - August 2024
* Removed:
+ The Zebra integration has been deprecated. Customers who have downloaded the 1.29.2 or any older version will continue to have the Zebra integration, and can continue to use it. Customers who have downloaded
1.29.4 or newer version of the app will NOT have the Zebra integration.
+ The Devvio integration portal has been deprecated. Customers who have downloaded the 1.29.2 or any older version will continue to have the Devvio integration, and can continue to use it. Customers who have
downloaded 1.29.4 or newer version of the app will NOT have the Devvio integration.
#### Version 1.29.2 - May 2024
Security fixes.
#### Version 1.29.1 - January 2024
Security fixes.
#### Version 1.29.0 - November 2022
Fixed:
* Next Experience theming alignment
* Accessibility improvements
#### Version 1.28.1 - August 2022
Fixed:
* Added a new role sn\_imt\_tracing.cisco\_admin. To continue using the cisco integration within the application, existing customers should assign this new role to relevannt users and re-login to their instance from
within Cisco.
* Contact tracing demo data to be retained upon upgrade.
* Quality improvement.
#### Version 1.26.0 - March 2022
Fixed: Minor bug
#### Version 1.24.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.23.1 - December 2021
Changed: Updates to the translation engine
#### Version 1.22.0 - October 2021
Fixed: Minor bug
#### Version 1.21.0 - September 2021
New: Localization for features from the August 19 release
#### Version 1.20.0 - August 2021
Fixed: Minor bug
#### Version 1.19.0 - July 2021
Changed: Updates to the translation engine
#### Version 1.18.0 - June 2021
Fixed: Minor bug with data flows on upgrade
#### Version 1.17.0 - April 2021
New: Localization for features from the March 25 release
#### Version 1.16.0 - March 2021
* New:
+ View vaccination status on cards and the list of exposed contacts
+ Ability to filter cards by vaccination status
* Fixed: Minor bug fix for the Kinexon wearables integration
#### Version 1.15.1 - March 2021
New: Localization for features from the February 18 release
#### Version 1.14.0 - February 2021
* New:
+ Support for Contact Tracing Exposure Surveys by SMS
+ Localization for features from the February 4 release
* Fixed: Security fix
#### Version 1.13.0 - February 2021
New:
* Contact Tracing visualizations were updated to include a third level hierarchy
* Localization for features from the January 21 release
#### Version 1.12.0 - January 2021
New: Support for domain separation
#### Version 1.11.0 - December 2020
New: Localization for features from the December 3 release
#### Version 1.10.0 - December 2020
* New: Localization for features from the November 19 release
* Fixed: The Handheld Devices menu option is now shown under the Handheld/Wearables section instead of Devvio
#### Version 1.9.0 - November 2020
New:
* Devvio (wearables data API) integration
* Localization for features from the November 5 release
#### Version 1.8.0 - November 2020
* New:
+ Health verifications are limited to once per day
+ When a case task's Outcome is updated, the case's Exposed Contacts is also updated
+ New catalog item icon for daily contact logs
+ Localization for features from the October 15 release
* Fixed: Minor bug fixes
#### Version 1.7.0 - October 2020
* New:
+ Default tasks are created when a new case is created
+ Ability to add user notes on daily contact logs for interactions with non-coworkers, such as contractors
+ Localization for features from the October 1 release
* Fixed:
+ Case managers can now view attachments on cases
+ Other minor bug fixes
#### Version 1.6.2 - October 2020
* New:
+ Ability to set up a new tracing system for your own contact tracing data source. For users on previous versions of the Contact Tracing application, v1.6.2 includes an upgrade fix script.
+ Employers can email potentially exposed individuals to request they get tested.
+ Integration with Zebra MotionWorks.
* Changed:
+ Updated the legend for Contact Tracing visualizations.
+ Adjusted the case management 'Impacted from XX' fields to a single field, 'Tracing System.' No changes were made to manually-added fields.
+ Daily contact logs now account for multiple potentially exposed contacts.
* Fixed: Minor bug fixes.
#### Version 1.4.0 - September 2020
* New:
+ Update to data purging
+ Daily Log - Timezone consideration
+ Localization for the September 3 release features
* Fixed:
+ Privacy Consent's 'Change Preference' link
+ Flow Designer
+ Badge Reader logic
#### Version 1.3.0 - September 2020
* New:
+ Added the ability to use raw Wi-Fi data through an integration with Cisco DNA Spaces
+ Created an outreach notification for exposed contacts
+ Changed Contact Tracing visualizations with color coding for potentially exposed individuals
+ Localization for features from the August 20 release
* Fixed: The color for the primary affected individual is correctly updated depending on the person's health status
#### Version 1.2.0 - August 2020
New:
* Field Service application integration with Zoom
* Added a MIST BLE - API to get the BLE enabled sites
* Added a navigation menu for wearables
* Added support for Cisco DNA Spaces for Wi-Fi access log data
* Localization for features from the August 6 release
#### Version 1.1.0 - August 2020
New:
* Changes on related cases
* Design changes for privacy consent
* Juniper MIST BLE integration
* Guided Setup updates
* Localization for features from the July 23 release
#### Version 1.0.5 - July 2020
New:
* Wi-Fi data source (import + Mist integration)
* Visitor data source: Use data from the ServiceNow Employee Health Screening visitor screening feature as a data source for contact tracing
* Automated case creation
* Ability to update Employee Health and Safety Requirement with status from case management
#### Version 1.0.4 - July 2020
New:
* Case Management - Confidential flag
* Contact Tracing
+ Data retention management
+ Privacy consent
+ Localization for features from the June 18 release
#### Version 1.0.1 - June 2020
The ServiceNow Contact Tracing application provides the capability to identify employees that may have been exposed to an individual classified as positive for a condition (e.g. COVID-19) by correlating information from
work shifts, workspace locations, badge scans, and employee daily contact logs. The Contact Tracing application includes the capability to manage the response process related to these events.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Contact Tracing release notes
description: Version history for the Safe Workplace Contact Tracing application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Contact Tracing release notes
Version history for the Safe Workplace
Contact Tracing application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.30.0 - August 2025
Changed: Minor ACL updates.
#### Version 1.29.5 - November 2024
Security fixes.
#### Version 1.29.4 - August 2024
* Removed:
+ The Zebra integration has been deprecated. Customers who have downloaded the 1.29.2 or any older version will continue to have the Zebra integration, and can continue to use it. Customers who have downloaded
1.29.4 or newer version of the app will NOT have the Zebra integration.
+ The Devvio integration portal has been deprecated. Customers who have downloaded the 1.29.2 or any older version will continue to have the Devvio integration, and can continue to use it. Customers who have
downloaded 1.29.4 or newer version of the app will NOT have the Devvio integration.
#### Version 1.29.2 - May 2024
Security fixes.
#### Version 1.29.1 - January 2024
Security fixes.
#### Version 1.29.0 - November 2022
Fixed:
* Next Experience theming alignment
* Accessibility improvements
#### Version 1.28.1 - August 2022
Fixed:
* Added a new role sn\_imt\_tracing.cisco\_admin. To continue using the cisco integration within the application, existing customers should assign this new role to relevannt users and re-login to their instance from
within Cisco.
* Contact tracing demo data to be retained upon upgrade.
* Quality improvement.
#### Version 1.26.0 - March 2022
Fixed: Minor bug
#### Version 1.24.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.23.1 - December 2021
Changed: Updates to the translation engine
#### Version 1.22.0 - October 2021
Fixed: Minor bug
#### Version 1.21.0 - September 2021
New: Localization for features from the August 19 release
#### Version 1.20.0 - August 2021
Fixed: Minor bug
#### Version 1.19.0 - July 2021
Changed: Updates to the translation engine
#### Version 1.18.0 - June 2021
Fixed: Minor bug with data flows on upgrade
#### Version 1.17.0 - April 2021
New: Localization for features from the March 25 release
#### Version 1.16.0 - March 2021
* New:
+ View vaccination status on cards and the list of exposed contacts
+ Ability to filter cards by vaccination status
* Fixed: Minor bug fix for the Kinexon wearables integration
#### Version 1.15.1 - March 2021
New: Localization for features from the February 18 release
#### Version 1.14.0 - February 2021
* New:
+ Support for Contact Tracing Exposure Surveys by SMS
+ Localization for features from the February 4 release
* Fixed: Security fix
#### Version 1.13.0 - February 2021
New:
* Contact Tracing visualizations were updated to include a third level hierarchy
* Localization for features from the January 21 release
#### Version 1.12.0 - January 2021
New: Support for domain separation
#### Version 1.11.0 - December 2020
New: Localization for features from the December 3 release
#### Version 1.10.0 - December 2020
* New: Localization for features from the November 19 release
* Fixed: The Handheld Devices menu option is now shown under the Handheld/Wearables section instead of Devvio
#### Version 1.9.0 - November 2020
New:
* Devvio (wearables data API) integration
* Localization for features from the November 5 release
#### Version 1.8.0 - November 2020
* New:
+ Health verifications are limited to once per day
+ When a case task's Outcome is updated, the case's Exposed Contacts is also updated
+ New catalog item icon for daily contact logs
+ Localization for features from the October 15 release
* Fixed: Minor bug fixes
#### Version 1.7.0 - October 2020
* New:
+ Default tasks are created when a new case is created
+ Ability to add user notes on daily contact logs for interactions with non-coworkers, such as contractors
+ Localization for features from the October 1 release
* Fixed:
+ Case managers can now view attachments on cases
+ Other minor bug fixes
#### Version 1.6.2 - October 2020
* New:
+ Ability to set up a new tracing system for your own contact tracing data source. For users on previous versions of the Contact Tracing application, v1.6.2 includes an upgrade fix script.
+ Employers can email potentially exposed individuals to request they get tested.
+ Integration with Zebra MotionWorks.
* Changed:
+ Updated the legend for Contact Tracing visualizations.
+ Adjusted the case management 'Impacted from XX' fields to a single field, 'Tracing System.' No changes were made to manually-added fields.
+ Daily contact logs now account for multiple potentially exposed contacts.
* Fixed: Minor bug fixes.
#### Version 1.4.0 - September 2020
* New:
+ Update to data purging
+ Daily Log - Timezone consideration
+ Localization for the September 3 release features
* Fixed:
+ Privacy Consent's 'Change Preference' link
+ Flow Designer
+ Badge Reader logic
#### Version 1.3.0 - September 2020
* New:
+ Added the ability to use raw Wi-Fi data through an integration with Cisco DNA Spaces
+ Created an outreach notification for exposed contacts
+ Changed Contact Tracing visualizations with color coding for potentially exposed individuals
+ Localization for features from the August 20 release
* Fixed: The color for the primary affected individual is correctly updated depending on the person's health status
#### Version 1.2.0 - August 2020
New:
* Field Service application integration with Zoom
* Added a MIST BLE - API to get the BLE enabled sites
* Added a navigation menu for wearables
* Added support for Cisco DNA Spaces for Wi-Fi access log data
* Localization for features from the August 6 release
#### Version 1.1.0 - August 2020
New:
* Changes on related cases
* Design changes for privacy consent
* Juniper MIST BLE integration
* Guided Setup updates
* Localization for features from the July 23 release
#### Version 1.0.5 - July 2020
New:
* Wi-Fi data source (import + Mist integration)
* Visitor data source: Use data from the ServiceNow Employee Health Screening visitor screening feature as a data source for contact tracing
* Automated case creation
* Ability to update Employee Health and Safety Requirement with status from case management
#### Version 1.0.4 - July 2020
New:
* Case Management - Confidential flag
* Contact Tracing
+ Data retention management
+ Privacy consent
+ Localization for features from the June 18 release
#### Version 1.0.1 - June 2020
The ServiceNow Contact Tracing application provides the capability to identify employees that may have been exposed to an individual classified as positive for a condition (e.g. COVID-19) by correlating information from
work shifts, workspace locations, badge scans, and employee daily contact logs. The Contact Tracing application includes the capability to manage the response process related to these events.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-analytics.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-analytics.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-content-analytics.html | Content Analytics release notes | Version history for the Content Analytics application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-analytics.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-analytics.html"><body id="store-rn-hr-content-analytics"><main role="main"><article role="article" class="dita" id="store-rn-hr-content-analytics" aria-labelledby="title_store-rn-hr-content-analytics">
<h1 class="title topictitle1" id="title_store-rn-hr-content-analytics">Content Analytics release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Content Analytics application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-content-analytics__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d552059e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 30.2.10 - August 2025</dt>
<dd class="dd">Updated to support the latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 30.2.8 - May 2025</dt>
<dd class="dd" id="store-rn-hr-content-analytics__latest-store-rn-hr-content-analytics">Updated to support the latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 30.2.7 - March 2025</dt>
<dd class="dd">Resolved the bug where the Content Analytics daily processing job was evaluating all non-campaign data, leading to performance issues.</dd>
<dt class="dt dlterm">Version 30.2.6 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Content Analytics provides analytical capabilities for Content Experiences (formerly known as Content Automation or Campaigns) and Content Publishing (formerly known as Content Delivery) based service portals. It is an
out-of-the-box analytics solution that provides the following types of reports:<ul class="ul" id="store-rn-hr-content-analytics__ul_pdc_zwg_22c">
<li class="li">Web portal analytics:Measure and report standard web traffic, unique users, visits, and top pages.</li>
<li class="li">Campaign engagement analytics: Measure and report campaign performance, top content items viewed, top content items clicked, and task completion.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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} | # Content Analytics release notes
Version history for the Content Analytics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 30.2.10 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 30.2.8 - May 2025
Updated to support the latest version of the dependent apps.
#### Version 30.2.7 - March 2025
Resolved the bug where the Content Analytics daily processing job was evaluating all non-campaign data, leading to performance issues.
#### Version 30.2.6 - February 2025
* Content Analytics provides analytical capabilities for Content Experiences (formerly known as Content Automation or Campaigns) and Content Publishing (formerly known as Content Delivery) based service portals. It is an
out-of-the-box analytics solution that provides the following types of reports:
+ Web portal analytics:Measure and report standard web traffic, unique users, visits, and top pages.
+ Campaign engagement analytics: Measure and report campaign performance, top content items viewed, top content items clicked, and task completion.
| ---
title: Content Analytics release notes
description: Version history for the Content Analytics application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Content Analytics release notes
Version history for the Content Analytics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 30.2.10 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 30.2.8 - May 2025
Updated to support the latest version of the dependent apps.
#### Version 30.2.7 - March 2025
Resolved the bug where the Content Analytics daily processing job was evaluating all non-campaign data, leading to performance issues.
#### Version 30.2.6 - February 2025
* Content Analytics provides analytical capabilities for Content Experiences (formerly known as Content Automation or Campaigns) and Content Publishing (formerly known as Content Delivery) based service portals. It is an
out-of-the-box analytics solution that provides the following types of reports:
+ Web portal analytics:Measure and report standard web traffic, unique users, visits, and top pages.
+ Campaign engagement analytics: Measure and report campaign performance, top content items viewed, top content items clicked, and task completion.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-engagement-employee-center-pro.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-engagement-employee-center-pro.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-content-engagement-employee-center-pro.html | Content engagement for Employee Center Pro release notes | Version history for the Content engagement for Employee Center Pro application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-engagement-employee-center-pro.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-engagement-employee-center-pro.html"><body id="store-rn-hr-content-engagement-employee-center-pro"><main role="main"><article role="article" class="dita" id="store-rn-hr-content-engagement-employee-center-pro" aria-labelledby="title_store-rn-hr-content-engagement-employee-center-pro">
<h1 class="title topictitle1" id="title_store-rn-hr-content-engagement-employee-center-pro"><span class="ph">Content engagement</span> for <span class="ph">Employee Center Pro</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Content engagement</span> for <span class="ph">Employee Center Pro</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-content-engagement-employee-center-pro__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d121240e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.1 - August 2025</dt>
<dd class="dd">Updated to support the latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 1.3.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-content-engagement-employee-center-pro__latest-store-rn-hr-content-engagement-employee-center-pro">Updated to support the latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 1.2.2 - February 2025</dt>
<dd class="dd">Fixed bug: news article comments now show the date.</dd>
<dt class="dt dlterm">Version 1.1.1 - November 2024</dt>
<dd class="dd">Fixed issues that impacted the user interface.</dd>
<dt class="dt dlterm">Version 1.0.6 - August 2024</dt>
<dd class="dd">Content Engagement enables Employee Center Pro customers to deliver social features for employees who read important company news and consume various types of
content. It provides an experience that delivers the ability for employees to engage with that content and each other in familiar social interactions such as reactions (like, love, etc.), comments and replies, flag issues and
more. Fully configurable to deliver a unique customer experience backed by a suite of reports for measuring engagement with any content delivered with the social features provided.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Content engagement for Employee Center Pro release notes
Version history for the Content engagement for Employee Center Pro application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.1 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 1.3.0 - May 2025
Updated to support the latest version of the dependent apps.
#### Version 1.2.2 - February 2025
Fixed bug: news article comments now show the date.
#### Version 1.1.1 - November 2024
Fixed issues that impacted the user interface.
#### Version 1.0.6 - August 2024
Content Engagement enables Employee Center Pro customers to deliver social features for employees who read important company news and consume various types of
content. It provides an experience that delivers the ability for employees to engage with that content and each other in familiar social interactions such as reactions (like, love, etc.), comments and replies, flag issues and
more. Fully configurable to deliver a unique customer experience backed by a suite of reports for measuring engagement with any content delivered with the social features provided.
| ---
title: Content engagement for Employee Center Pro release notes
description: Version history for the Content engagement for Employee Center Pro application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Content engagement for Employee Center Pro release notes
Version history for the Content engagement for Employee Center Pro application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.1 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 1.3.0 - May 2025
Updated to support the latest version of the dependent apps.
#### Version 1.2.2 - February 2025
Fixed bug: news article comments now show the date.
#### Version 1.1.1 - November 2024
Fixed issues that impacted the user interface.
#### Version 1.0.6 - August 2024
Content Engagement enables Employee Center Pro customers to deliver social features for employees who read important company news and consume various types of
content. It provides an experience that delivers the ability for employees to engage with that content and each other in familiar social interactions such as reactions (like, love, etc.), comments and replies, flag issues and
more. Fully configurable to deliver a unique customer experience backed by a suite of reports for measuring engagement with any content delivered with the social features provided.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html | Content Experiences release notes | Version history for the Content Experiences application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html"><body id="store-rn-hr-content-experiences"><main role="main"><article role="article" class="dita" id="store-rn-hr-content-experiences" aria-labelledby="title_store-rn-hr-content-experiences">
<h1 class="title topictitle1" id="title_store-rn-hr-content-experiences"><span class="ph">Content Experiences</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Content Experiences</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-content-experiences__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d599923e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 32.1.11 - August 2025</dt>
<dd class="dd">Updated to support the latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 32.1.4 - May 2025</dt>
<dd class="dd" id="store-rn-hr-content-experiences__latest-store-rn-hr-content-experiences">
<ul class="ul">
<li class="li">The following user interface bugs are fixed:<ul class="ul" id="store-rn-hr-content-experiences__ul_zgx_xgc_1fc">
<li class="li">Fixed video alignment and display.</li>
<li class="li">Improved the layout of the right-to-left languages.</li>
<li class="li">Add audience, as a non-admin, to publish plans in an instance that has the 'Allow Ownership for Audiences' property enabled.</li>
<li class="li">Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.</li>
<li class="li">Get new Employee Communications capabilities with an Workplace Service Delivery integration, a calendar widget view, RSVP/Wait listing tools, events notifications and more;</li>
<li class="li">Get improvements on experience feedback and feedback configurations; leverage notifications in news content with Employee Center Pro.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 32.1.3 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed bugs related to the user interface, including:<ul class="ul" id="store-rn-hr-content-experiences__ul_qxy_wqz_ydc">
<li class="li">Layout support for right-to-left languages</li>
<li class="li">Enabled news preview from the Campaign Builder Experience</li>
<li class="li">Content order now adheres to the set order value</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 32.0.5 - November 2024</dt>
<dd class="dd">Fixed bugs related to user interface and accessibility.</dd>
<dt class="dt dlterm">Version 32.0.2 - August 2024</dt>
<dd class="dd">Added demo data for commonly used Campaigns such as new hire campaigns, recurring birthday and anniversary campaigns, tax time, and benefits re-enrollment.</dd>
<dt class="dt dlterm">Version 31.0.3 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 30.0.2 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Reformatted the usability of Dynamic and Recurring campaigns to make them easier to configure.</li>
<li class="li">Added "hints" to automatically generate plain text descriptions for what the dynamic / recurring campaigns will accomplish.</li>
<li class="li">Updated how the Campaign targets users retroactively to give more control over how far back a campaign will pull in users to target content.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 29.0.2 - August 2023</dt>
<dd class="dd">
<p class="p">The release primarily focuses on addressing minor issues and bug fixes.</p>
</dd>
<dt class="dt dlterm">Version 28.0.4 - March 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-content-experiences__ul_qmf_drm_pwb">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-content-experiences__ul_dzk_drm_pwb">
<li class="li">Content schedule on UIB workspace is how when when CG is installed.</li>
<li class="li">Rich content widget no longer errors on upgrade from the November/December 2022/Utah true up versions to the March 23 version.</li>
<li class="li">Content Library (SCA) now enforces ownership restrictions.</li>
<li class="li">Audience user criteria and user type can now be changed after creation.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 28.0.0 - February 2023</dt>
<dd class="dd">See Content Publishing release notes for updates made to the Rich Content Editor for improved Topic Microsite experience.</dd>
<dt class="dt dlterm">Version 27.0.3 - November 2022</dt>
<dd class="dd">
<p class="p">Updated Campaigns functionality to include support for recurring campaigns (for example work anniversaries).</p>
</dd>
<dt class="dt dlterm">Version 26.0.1 - August 2022</dt>
<dd class="dd">See Content Publishing and Content Governance release notes for release highlights.</dd>
<dt class="dt dlterm">Version 25.0.5 - June 2022</dt>
<dd class="dd">Fixed: All of the Content Experience ATF tests are failing due to missing RCA</dd>
<dt class="dt dlterm">Version 24.0.4 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-content-experiences__ul_scj_qnd_3sb">
<li class="li">New:<ul class="ul" id="store-rn-hr-content-experiences__ul_q2m_qnd_3sb">
<li class="li">Adds support for a new “Styled Content” format called “Video” allowing you to publish banners and announcements within supported widgets with embedded videos.</li>
<li class="li">Provides the ability to launch a full-portal preview of any portal content created within the Content Library.</li>
<li class="li">Adds new supported portal content types within the Content Library including: Events, Rich-text, and Image-based Link.</li>
<li class="li">Provides system properties and configuration capabilities that allow you to designate ownership for Topic pages within EC Pro.</li>
<li class="li">Adds a new configuration option for Link Content allowing the content author to select where the link loads (within the current browser page or in a new tab).</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.0.4 - December 2021</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 23.0.3 - November 2021</dt>
<dd class="dd">Fixes and minor changes.</dd>
<dt class="dt dlterm">Version 22.0.1 - September 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-hr-content-experiences__ul_tsq_1lq_wqb">
<li class="li">Added ability to assign Styled Content content type to the Content Experiences Widget</li>
<li class="li">Updated the Content Experiences Widget to display a gradient under the text rather than a blurry shadow box</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html\"><body id=\"store-rn-hr-content-experiences\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-content-experiences\" aria-labelledby=\"title_store-rn-hr-content-experiences\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-content-experiences\"><span class=\"ph\">Content Experiences</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Content Experiences</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-content-experiences__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d599923e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 32.1.11 - August 2025</dt>\n <dd class=\"dd\">Updated to support the latest version of the dependent apps.</dd>\n \n \n <dt class=\"dt dlterm\">Version 32.1.4 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-content-experiences__latest-store-rn-hr-content-experiences\">\n <ul class=\"ul\">\n <li class=\"li\">The following user interface bugs are fixed:<ul class=\"ul\" id=\"store-rn-hr-content-experiences__ul_zgx_xgc_1fc\">\n <li class=\"li\">Fixed video alignment and display.</li>\n <li class=\"li\">Improved the layout of the right-to-left languages.</li>\n <li class=\"li\">Add audience, as a non-admin, to publish plans in an instance that has the 'Allow Ownership for Audiences' property enabled.</li>\n <li class=\"li\">Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.</li>\n <li class=\"li\">Get new Employee Communications capabilities with an Workplace Service Delivery integration, a calendar widget view, RSVP/Wait listing tools, events notifications and more;</li>\n <li class=\"li\">Get improvements on experience feedback and feedback configurations; leverage notifications in news content with Employee Center Pro.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 32.1.3 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed bugs related to the user interface, including:<ul class=\"ul\" id=\"store-rn-hr-content-experiences__ul_qxy_wqz_ydc\">\n <li class=\"li\">Layout support for right-to-left languages</li>\n <li class=\"li\">Enabled news preview from the Campaign Builder Experience</li>\n <li class=\"li\">Content order now adheres to the set order value</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 32.0.5 - November 2024</dt>\n <dd class=\"dd\">Fixed bugs related to user interface and accessibility.</dd>\n \n \n <dt class=\"dt dlterm\">Version 32.0.2 - August 2024</dt>\n <dd class=\"dd\">Added demo data for commonly used Campaigns such as new hire campaigns, recurring birthday and anniversary campaigns, tax time, and benefits re-enrollment.</dd>\n \n \n <dt class=\"dt dlterm\">Version 31.0.3 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 30.0.2 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Reformatted the usability of Dynamic and Recurring campaigns to make them easier to configure.</li>\n <li class=\"li\">Added "hints" to automatically generate plain text descriptions for what the dynamic / recurring campaigns will accomplish.</li>\n <li class=\"li\">Updated how the Campaign targets users retroactively to give more control over how far back a campaign will pull in users to target content.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 29.0.2 - August 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">The release primarily focuses on addressing minor issues and bug fixes.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 28.0.4 - March 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-content-experiences__ul_qmf_drm_pwb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-content-experiences__ul_dzk_drm_pwb\">\n <li class=\"li\">Content schedule on UIB workspace is how when when CG is installed.</li>\n <li class=\"li\">Rich content widget no longer errors on upgrade from the November/December 2022/Utah true up versions to the March 23 version.</li>\n <li class=\"li\">Content Library (SCA) now enforces ownership restrictions.</li>\n <li class=\"li\">Audience user criteria and user type can now be changed after creation.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 28.0.0 - February 2023</dt>\n <dd class=\"dd\">See Content Publishing release notes for updates made to the Rich Content Editor for improved Topic Microsite experience.</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.3 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Updated Campaigns functionality to include support for recurring campaigns (for example work anniversaries).</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.1 - August 2022</dt>\n <dd class=\"dd\">See Content Publishing and Content Governance release notes for release highlights.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.5 - June 2022</dt>\n <dd class=\"dd\">Fixed: All of the Content Experience ATF tests are failing due to missing RCA</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.4 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-content-experiences__ul_scj_qnd_3sb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-content-experiences__ul_q2m_qnd_3sb\">\n <li class=\"li\">Adds support for a new “Styled Content” format called “Video” allowing you to publish banners and announcements within supported widgets with embedded videos.</li>\n <li class=\"li\">Provides the ability to launch a full-portal preview of any portal content created within the Content Library.</li>\n <li class=\"li\">Adds new supported portal content types within the Content Library including: Events, Rich-text, and Image-based Link.</li>\n <li class=\"li\">Provides system properties and configuration capabilities that allow you to designate ownership for Topic pages within EC Pro.</li>\n <li class=\"li\">Adds a new configuration option for Link Content allowing the content author to select where the link loads (within the current browser page or in a new tab).</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.4 - December 2021</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.3 - November 2021</dt>\n <dd class=\"dd\">Fixes and minor changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.1 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-content-experiences__ul_tsq_1lq_wqb\">\n <li class=\"li\">Added ability to assign Styled Content content type to the Content Experiences Widget</li>\n <li class=\"li\">Updated the Content Experiences Widget to display a gradient under the text rather than a blurry shadow box</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Content Experiences release notes
Version history for the Content Experiences application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 32.1.11 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 32.1.4 - May 2025
* The following user interface bugs are fixed:
+ Fixed video alignment and display.
+ Improved the layout of the right-to-left languages.
+ Add audience, as a non-admin, to publish plans in an instance that has the 'Allow Ownership for Audiences' property enabled.
+ Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
+ Get new Employee Communications capabilities with an Workplace Service Delivery integration, a calendar widget view, RSVP/Wait listing tools, events notifications and more;
+ Get improvements on experience feedback and feedback configurations; leverage notifications in news content with Employee Center Pro.
#### Version 32.1.3 - February 2025
* Fixed bugs related to the user interface, including:
+ Layout support for right-to-left languages
+ Enabled news preview from the Campaign Builder Experience
+ Content order now adheres to the set order value
#### Version 32.0.5 - November 2024
Fixed bugs related to user interface and accessibility.
#### Version 32.0.2 - August 2024
Added demo data for commonly used Campaigns such as new hire campaigns, recurring birthday and anniversary campaigns, tax time, and benefits re-enrollment.
#### Version 31.0.3 - February 2024
Minor fixes.
#### Version 30.0.2 - November 2023
* Reformatted the usability of Dynamic and Recurring campaigns to make them easier to configure.
* Added "hints" to automatically generate plain text descriptions for what the dynamic / recurring campaigns will accomplish.
* Updated how the Campaign targets users retroactively to give more control over how far back a campaign will pull in users to target content.
#### Version 29.0.2 - August 2023
The release primarily focuses on addressing minor issues and bug fixes.
#### Version 28.0.4 - March 2023
* Fixed:
+ Content schedule on UIB workspace is how when when CG is installed.
+ Rich content widget no longer errors on upgrade from the November/December 2022/Utah true up versions to the March 23 version.
+ Content Library (SCA) now enforces ownership restrictions.
+ Audience user criteria and user type can now be changed after creation.
#### Version 28.0.0 - February 2023
See Content Publishing release notes for updates made to the Rich Content Editor for improved Topic Microsite experience.
#### Version 27.0.3 - November 2022
Updated Campaigns functionality to include support for recurring campaigns (for example work anniversaries).
#### Version 26.0.1 - August 2022
See Content Publishing and Content Governance release notes for release highlights.
#### Version 25.0.5 - June 2022
Fixed: All of the Content Experience ATF tests are failing due to missing RCA
#### Version 24.0.4 - February 2022
* New:
+ Adds support for a new “Styled Content” format called “Video” allowing you to publish banners and announcements within supported widgets with embedded videos.
+ Provides the ability to launch a full-portal preview of any portal content created within the Content Library.
+ Adds new supported portal content types within the Content Library including: Events, Rich-text, and Image-based Link.
+ Provides system properties and configuration capabilities that allow you to designate ownership for Topic pages within EC Pro.
+ Adds a new configuration option for Link Content allowing the content author to select where the link loads (within the current browser page or in a new tab).
#### Version 23.0.4 - December 2021
Minor fixes.
#### Version 23.0.3 - November 2021
Fixes and minor changes.
#### Version 22.0.1 - September 2021
* Changed:
+ Added ability to assign Styled Content content type to the Content Experiences Widget
+ Updated the Content Experiences Widget to display a gradient under the text rather than a blurry shadow box
| ---
title: Content Experiences release notes
description: Version history for the Content Experiences application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Content Experiences release notes
Version history for the Content Experiences application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 32.1.11 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 32.1.4 - May 2025
* The following user interface bugs are fixed:
+ Fixed video alignment and display.
+ Improved the layout of the right-to-left languages.
+ Add audience, as a non-admin, to publish plans in an instance that has the 'Allow Ownership for Audiences' property enabled.
+ Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
+ Get new Employee Communications capabilities with an Workplace Service Delivery integration, a calendar widget view, RSVP/Wait listing tools, events notifications and more;
+ Get improvements on experience feedback and feedback configurations; leverage notifications in news content with Employee Center Pro.
#### Version 32.1.3 - February 2025
* Fixed bugs related to the user interface, including:
+ Layout support for right-to-left languages
+ Enabled news preview from the Campaign Builder Experience
+ Content order now adheres to the set order value
#### Version 32.0.5 - November 2024
Fixed bugs related to user interface and accessibility.
#### Version 32.0.2 - August 2024
Added demo data for commonly used Campaigns such as new hire campaigns, recurring birthday and anniversary campaigns, tax time, and benefits re-enrollment.
#### Version 31.0.3 - February 2024
Minor fixes.
#### Version 30.0.2 - November 2023
* Reformatted the usability of Dynamic and Recurring campaigns to make them easier to configure.
* Added "hints" to automatically generate plain text descriptions for what the dynamic / recurring campaigns will accomplish.
* Updated how the Campaign targets users retroactively to give more control over how far back a campaign will pull in users to target content.
#### Version 29.0.2 - August 2023
The release primarily focuses on addressing minor issues and bug fixes.
#### Version 28.0.4 - March 2023
* Fixed:
+ Content schedule on UIB workspace is how when when CG is installed.
+ Rich content widget no longer errors on upgrade from the November/December 2022/Utah true up versions to the March 23 version.
+ Content Library (SCA) now enforces ownership restrictions.
+ Audience user criteria and user type can now be changed after creation.
#### Version 28.0.0 - February 2023
See Content Publishing release notes for updates made to the Rich Content Editor for improved Topic Microsite experience.
#### Version 27.0.3 - November 2022
Updated Campaigns functionality to include support for recurring campaigns (for example work anniversaries).
#### Version 26.0.1 - August 2022
See Content Publishing and Content Governance release notes for release highlights.
#### Version 25.0.5 - June 2022
Fixed: All of the Content Experience ATF tests are failing due to missing RCA
#### Version 24.0.4 - February 2022
* New:
+ Adds support for a new “Styled Content” format called “Video” allowing you to publish banners and announcements within supported widgets with embedded videos.
+ Provides the ability to launch a full-portal preview of any portal content created within the Content Library.
+ Adds new supported portal content types within the Content Library including: Events, Rich-text, and Image-based Link.
+ Provides system properties and configuration capabilities that allow you to designate ownership for Topic pages within EC Pro.
+ Adds a new configuration option for Link Content allowing the content author to select where the link loads (within the current browser page or in a new tab).
#### Version 23.0.4 - December 2021
Minor fixes.
#### Version 23.0.3 - November 2021
Fixes and minor changes.
#### Version 22.0.1 - September 2021
* Changed:
+ Added ability to assign Styled Content content type to the Content Experiences Widget
+ Updated the Content Experiences Widget to display a gradient under the text rather than a blurry shadow box
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-governance.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-governance.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-content-governance.html | Content Governance release notes | Version history for the Content Governance application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-governance.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-governance.html"><body id="store-rn-hr-content-governance"><main role="main"><article role="article" class="dita" id="store-rn-hr-content-governance" aria-labelledby="title_store-rn-hr-content-governance">
<h1 class="title topictitle1" id="title_store-rn-hr-content-governance">Content Governance release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Content Governance application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-content-governance__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d284981e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 31.1.5 - August 2025</dt>
<dd class="dd">Fixed: Reduced load time for Content Operations Dashboard calendar tab.</dd>
<dt class="dt dlterm">Version 31.1.2 - May 2025</dt>
<dd class="dd" id="store-rn-hr-content-governance__latest-store-rn-hr-content-governance">
<ul class="ul">
<li class="li">The following bugs are fixed:<ul class="ul" id="store-rn-hr-content-governance__ul_gcz_dhc_1fc">
<li class="li">Filter the Publishing calendar in the Content Operations Dashboard by both pages and widgets simultaneously.</li>
<li class="li">Capability to select the start and end dates in different calendar years in the Content Request form.</li>
<li class="li">Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.</li>
<li class="li">Get new Employee Communications capabilities with a Workplace Service Delivery integration, a calendar widget view, RSVP/Waitlisting tools, events notifications and more; Get improvements on experience
feedback and feedback configurations; leverage notifications in news content with Employee Center Pro.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 31.1.1 - February 2025</dt>
<dd class="dd">Fixed bugs related to the Content Operations Dashboard: Calendar now opens the list of scheduled content items Calendar side panel now correctly displays content item names.</dd>
<dt class="dt dlterm">Version 31.0.6 - November 2024</dt>
<dd class="dd">Fixed security bug.</dd>
<dt class="dt dlterm">Version 31.0.4 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-content-governance__ul_mmf_kdq_1cc">
<li class="li">Introduced content operations dashboard to provide centralized oversight across the content lifecycle, highlighting requests and active content publishing.</li>
<li class="li">Introduced content publishing calendar for strategic planning and scheduling of communications activities.</li>
<li class="li">Introduced content ownership matrix for clearer visibility into ownership across content items, audiences, topics, and pages within the content platform.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 29.0.1 - August 2023</dt>
<dd class="dd">
<p class="p">The release primarily focuses on addressing minor issues and bug fixes.</p>
</dd>
<dt class="dt dlterm">Version 28.0.0 - February 2023</dt>
<dd class="dd">Changed: Updated the workflow to allow content authors or content requests to include additional content approvers before publishing the content.</dd>
<dt class="dt dlterm">Version 27.0.1 - November 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-content-governance__ul_tgd_n4y_fwb">
<li class="li">Changed<ul class="ul" id="store-rn-hr-content-governance__ul_fjf_n4y_fwb">
<li class="li">Updated the content creation and approval flow for an improved authoring experience and interface with Content Library.</li>
<li class="li">Enables content creation from the content request as well as sending the content for review within the content library associated with a governance request.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.0.2 - August 2022</dt>
<dd class="dd">Streamline the process of business stakeholders requesting communications and employee communication managers authoring content and routing it back to the business stakeholders for review and approval.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-governance.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-governance.html\"><body id=\"store-rn-hr-content-governance\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-content-governance\" aria-labelledby=\"title_store-rn-hr-content-governance\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-content-governance\">Content Governance release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Content Governance application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-content-governance__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d284981e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 31.1.5 - August 2025</dt>\n <dd class=\"dd\">Fixed: Reduced load time for Content Operations Dashboard calendar tab.</dd>\n \n \n <dt class=\"dt dlterm\">Version 31.1.2 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-content-governance__latest-store-rn-hr-content-governance\">\n <ul class=\"ul\">\n <li class=\"li\">The following bugs are fixed:<ul class=\"ul\" id=\"store-rn-hr-content-governance__ul_gcz_dhc_1fc\">\n <li class=\"li\">Filter the Publishing calendar in the Content Operations Dashboard by both pages and widgets simultaneously.</li>\n <li class=\"li\">Capability to select the start and end dates in different calendar years in the Content Request form.</li>\n <li class=\"li\">Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.</li>\n <li class=\"li\">Get new Employee Communications capabilities with a Workplace Service Delivery integration, a calendar widget view, RSVP/Waitlisting tools, events notifications and more; Get improvements on experience\n feedback and feedback configurations; leverage notifications in news content with Employee Center Pro.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 31.1.1 - February 2025</dt>\n <dd class=\"dd\">Fixed bugs related to the Content Operations Dashboard: Calendar now opens the list of scheduled content items Calendar side panel now correctly displays content item names.</dd>\n \n \n <dt class=\"dt dlterm\">Version 31.0.6 - November 2024</dt>\n <dd class=\"dd\">Fixed security bug.</dd>\n \n \n <dt class=\"dt dlterm\">Version 31.0.4 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-content-governance__ul_mmf_kdq_1cc\">\n <li class=\"li\">Introduced content operations dashboard to provide centralized oversight across the content lifecycle, highlighting requests and active content publishing.</li>\n <li class=\"li\">Introduced content publishing calendar for strategic planning and scheduling of communications activities.</li>\n <li class=\"li\">Introduced content ownership matrix for clearer visibility into ownership across content items, audiences, topics, and pages within the content platform.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 29.0.1 - August 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">The release primarily focuses on addressing minor issues and bug fixes.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 28.0.0 - February 2023</dt>\n <dd class=\"dd\">Changed: Updated the workflow to allow content authors or content requests to include additional content approvers before publishing the content.</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.1 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-content-governance__ul_tgd_n4y_fwb\">\n <li class=\"li\">Changed<ul class=\"ul\" id=\"store-rn-hr-content-governance__ul_fjf_n4y_fwb\">\n <li class=\"li\">Updated the content creation and approval flow for an improved authoring experience and interface with Content Library.</li>\n <li class=\"li\">Enables content creation from the content request as well as sending the content for review within the content library associated with a governance request.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.2 - August 2022</dt>\n <dd class=\"dd\">Streamline the process of business stakeholders requesting communications and employee communication managers authoring content and routing it back to the business stakeholders for review and approval.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Content Governance release notes
Version history for the Content Governance application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 31.1.5 - August 2025
Fixed: Reduced load time for Content Operations Dashboard calendar tab.
#### Version 31.1.2 - May 2025
* The following bugs are fixed:
+ Filter the Publishing calendar in the Content Operations Dashboard by both pages and widgets simultaneously.
+ Capability to select the start and end dates in different calendar years in the Content Request form.
+ Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
+ Get new Employee Communications capabilities with a Workplace Service Delivery integration, a calendar widget view, RSVP/Waitlisting tools, events notifications and more; Get improvements on experience
feedback and feedback configurations; leverage notifications in news content with Employee Center Pro.
#### Version 31.1.1 - February 2025
Fixed bugs related to the Content Operations Dashboard: Calendar now opens the list of scheduled content items Calendar side panel now correctly displays content item names.
#### Version 31.0.6 - November 2024
Fixed security bug.
#### Version 31.0.4 - August 2024
* Introduced content operations dashboard to provide centralized oversight across the content lifecycle, highlighting requests and active content publishing.
* Introduced content publishing calendar for strategic planning and scheduling of communications activities.
* Introduced content ownership matrix for clearer visibility into ownership across content items, audiences, topics, and pages within the content platform.
#### Version 29.0.1 - August 2023
The release primarily focuses on addressing minor issues and bug fixes.
#### Version 28.0.0 - February 2023
Changed: Updated the workflow to allow content authors or content requests to include additional content approvers before publishing the content.
#### Version 27.0.1 - November 2022
* Changed
+ Updated the content creation and approval flow for an improved authoring experience and interface with Content Library.
+ Enables content creation from the content request as well as sending the content for review within the content library associated with a governance request.
#### Version 26.0.2 - August 2022
Streamline the process of business stakeholders requesting communications and employee communication managers authoring content and routing it back to the business stakeholders for review and approval.
| ---
title: Content Governance release notes
description: Version history for the Content Governance application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Content Governance release notes
Version history for the Content Governance application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 31.1.5 - August 2025
Fixed: Reduced load time for Content Operations Dashboard calendar tab.
#### Version 31.1.2 - May 2025
* The following bugs are fixed:
+ Filter the Publishing calendar in the Content Operations Dashboard by both pages and widgets simultaneously.
+ Capability to select the start and end dates in different calendar years in the Content Request form.
+ Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
+ Get new Employee Communications capabilities with a Workplace Service Delivery integration, a calendar widget view, RSVP/Waitlisting tools, events notifications and more; Get improvements on experience
feedback and feedback configurations; leverage notifications in news content with Employee Center Pro.
#### Version 31.1.1 - February 2025
Fixed bugs related to the Content Operations Dashboard: Calendar now opens the list of scheduled content items Calendar side panel now correctly displays content item names.
#### Version 31.0.6 - November 2024
Fixed security bug.
#### Version 31.0.4 - August 2024
* Introduced content operations dashboard to provide centralized oversight across the content lifecycle, highlighting requests and active content publishing.
* Introduced content publishing calendar for strategic planning and scheduling of communications activities.
* Introduced content ownership matrix for clearer visibility into ownership across content items, audiences, topics, and pages within the content platform.
#### Version 29.0.1 - August 2023
The release primarily focuses on addressing minor issues and bug fixes.
#### Version 28.0.0 - February 2023
Changed: Updated the workflow to allow content authors or content requests to include additional content approvers before publishing the content.
#### Version 27.0.1 - November 2022
* Changed
+ Updated the content creation and approval flow for an improved authoring experience and interface with Content Library.
+ Enables content creation from the content request as well as sending the content for review within the content library associated with a governance request.
#### Version 26.0.2 - August 2022
Streamline the process of business stakeholders requesting communications and employee communication managers authoring content and routing it back to the business stakeholders for review and approval.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html | Content Publishing release notes | Version history for the Content Publishing application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html"><body id="store-rn-hr-content-publishing"><main role="main"><article role="article" class="dita" id="store-rn-hr-content-publishing" aria-labelledby="title_store-rn-hr-content-publishing">
<h1 class="title topictitle1" id="title_store-rn-hr-content-publishing"><span class="ph">Content Publishing</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Content Publishing</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-content-publishing__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d339890e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 36.0.3 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Ability to add links to numbered/bulleted lists in Rich Content Editor</li>
<li class="li">Deferred loading experience for Content Publishing widgets in EC homepages</li>
<li class="li">Degraded loading experience for News Feed widget in EC Pro homepages</li>
</ul>
</li>
<li class="li">Changed: AI Search results for Content Managers in Portal to not include content that they have access to author but are not in the audience</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Enhance the Rich Content Editor translation process to avoid impacts on different languages when modifiying/translating the content</li>
<li class="li">Added alt text for styled content and banner images</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 35.0.12 - June 2025</dt>
<dd class="dd" id="store-rn-hr-content-publishing__latest-store-rn-hr-content-publishing">
<ul class="ul">
<li class="li">Resolved the following bugs:<ul class="ul" id="store-rn-hr-content-publishing__ul_apn_3gc_mfc">
<li class="li">Resolved users unable to add or edit Topics and Audiences in the Content Library Publish tabs when respective ownership settings were enabled.</li>
<li class="li">Improved timing details for nested calls in Performance Indicator.</li>
<li class="li">Resolved HTTP 414 Error - URI Too Large when adding an audience for non-admin use.</li>
<li class="li">Streamlined Use content template checkbox malfunction.</li>
<li class="li">Resolved malfunction in the reservation checkboxes and surge event when the language is not English.</li>
<li class="li">Streamlined hotspots incorrectly track the time of nested calls for Content Experience, Rich Content (CD), and Upcoming Events (CD) widgets.</li>
<li class="li">Resolved the RCE preset for Text component dropdown display for the colour of the text.</li>
<li class="li">Resolved the issue affecting the copy-paste functionality in the RCE Text component.</li>
<li class="li">Streamlined the SCA Preview on track/hr.</li>
<li class="li">Resolved RCE text preset failure to apply the correct element tag.</li>
<li class="li">Resolved the JavaScript error that occurs when trying to access performance stats in the Upcoming Events Widget.</li>
<li class="li">Fixed non-visibility of the Content Library embedded preview after the May release upgrade.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 35.0.9 - May 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-content-publishing__ul_rxy_ygc_1fc">
<li class="li">Rich Content Editor improvements: Add background images, set opacity, and apply colors, gradients, or shadows, as a content creator.</li>
<li class="li">Company Event management improvements:<ul class="ul" id="store-rn-hr-content-publishing__ul_mj4_zgc_1fc">
<li class="li">Collect RSVPs, set attendee limits, and manage wait lists.</li>
<li class="li">Utilize Workplace Service Delivery feature that allows event hosts to reserve conference rooms and display the reservation information on the details page of the company event.</li>
</ul></li>
<li class="li">Company Event experience:<ul class="ul" id="store-rn-hr-content-publishing__ul_im1_bhc_1fc">
<li class="li">Display upcoming company events on the News widget and other portal pages.</li>
<li class="li">View company events in the new calendar widget within the remodeled 'News and Events' page; previously known as the News Center.</li>
</ul></li>
<li class="li">Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.</li>
<li class="li">Get improvements on experience feedback and feedback configurations with Employee Center Pro.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 34.0.5 - March 2025</dt>
<dd class="dd">Fix for the Content Publishing, addressing various aspects such as images not uploading to the Rich Content Editor, UI behavior inconsistencies, and enabling Company Events to use Video Providers.</dd>
<dt class="dt dlterm">Version 34.0.2 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-content-publishing__ul_srt_vqz_ydc">
<li class="li">Live company events hosting and communications framework: Live company events can now be hosted directly in the Employee Center Pro portal, with prebuilt configurations to streamline the pre-event communications and
handle traffic surges. Content authors can easily create and share event content using the drag-and-drop Rich Content Editor, combined with mass-publishing capabilities similar to news articles.</li>
<li class="li">Portal shortcuts for content authoring: Content authors can now easily edit or create news articles and banners using shortcuts in the Content Experiences or News widgets. The system auto-generates publishing plans,
streamlining content delivery to the selected widget and reducing the effort needed for configuration.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 33.0.9 - December 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed following bugs:<ul class="ul" id="store-rn-hr-content-publishing__ul_hfw_xdq_4dc">
<li class="li">PRB1815818: The pause button in the Content Experiences widget now stops the banner carousel.</li>
<li class="li">PRB1818669: Users can now edit saved Rich Content items containing videos.</li>
<li class="li">PRB1819257: The Rich Content Editor now includes a vertical scrollbar for overflowing content.</li>
<li class="li">PRB1801686: (4) Users can translate content items with content versioning enabled.</li>
<li class="li">PRB1792863: (5) Users can successfully clone content items containing images.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 33.0.3 - November 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-content-publishing__ul_ym3_lkw_cdc">
<li class="li">Rich Content Editor updates: Introduced additional formatting elements for building more visually engaging content in microsites and news, including bulleted/numbered lists, table/grid layouts, and accordions.</li>
<li class="li">Navigation improvements: Microsites (standalone pages created in the Rich Content Editor) can now be displayed in the mega menu, enabling organizations to better showcase rich content topics and improve employee
discovery and navigation.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 32.0.5 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-content-publishing__ul_bth_ldq_1cc">
<li class="li">New reusable templates for news: Save and use existing news articles as a Reusable Template, allowing easy replication of structured content and streamlined news publishing.</li>
<li class="li">New portal shortcuts: Create and edit Micro sites directly from the portal pages.</li>
<li class="li">Engagement metrics for all communication content: Measure and report the engagement metrics for all content published through content library, detailing impressions versus clickthrough rates.</li>
<li class="li">New Content Operations Dashboard: Track the operations across the content lifecycle, highlighting requests and active content publishing.</li>
<li class="li">New Content Publishing Calendar: Use cakebdar fir strategic planning and scheduling of communications activities.</li>
<li class="li">New Content Ownership Matrix: Track and manage ownership across content items, audiences, topics, and pages within the content platform.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 31.1.4 - June 2024</dt>
<dd class="dd">Fixed minor issues.</dd>
<dt class="dt dlterm">Version 31.1.3 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 31.0.5 - March 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-content-publishing__ul_pr5_c3d_p1c">
<li class="li">Fixed minor issues for the following:<ul class="ul" id="store-rn-hr-content-publishing__ul_vjq_d3d_p1c">
<li class="li">Allow background image to be partially covered by right-hand list menu.</li>
<li class="li">Issue playing vbrick video on a Safari browser.</li>
<li class="li">Content managers can checkout restricted content.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 31.0.3 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Changed news article publishing control: Set the publication duration in the content destination, allowing content managers to select how long content is available based on the publishing location.</li>
<li class="li">Support for video hosting services: Create rich content and news articles using videos from a streaming services. Additionally, you can authorize access to secure videos and configure interface elements to
help content managers, such as a thumbnails of available videos or checkboxes to enable loop or autoplay.</li>
<li class="li">Refreshed the Content Library UI with new styles, colors, icons and imagery.</li>
<li class="li">Expanded Rich Content Editor capabilities:<ul class="ul">
<li class="li">Added a property to enable content managers to edit the HTML and CSS source code for Rich Content or News Articles.</li>
<li class="li">Clear the entire canvas of content with a single click.</li>
<li class="li">Configure image and video horizontal alignment. Select from left, center, or right.</li>
<li class="li">Configure cell border color, width, and style.</li>
</ul></li>
</ul></li>
<li class="li">Fixed: When you copy-paste text to the Rich Content Editor from another source (for example, Microsoft Word), the RCE removes the formatting and inserts the text into the selected textbox.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 30.0.6 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Several updates to the News experience within EC Pro including:<ul class="ul" id="store-rn-hr-content-publishing__ul_icz_y2y_dzb">
<li class="li">Added support for news categories - News articles can be assigned to one or many news categories.</li>
<li class="li">Automate category assignment by pre-building your categories and adding them to a content template.</li>
<li class="li">Browse articles by categories using a new out-of-the-box widget on the News Center.</li>
<li class="li">Access the new layouts (assigned through widget instance options) for both the Featured News widget and the News Feed widget to offer layouts in tiles or lists.</li>
<li class="li">Avail improved article loading coupled with a new numbered pagination option.</li>
<li class="li">Access the news authoring changes for easy creation and targeting of a single article for EC Pro and the Now Mobile native app.</li>
<li class="li">Updated out-of-the-box content and demo data.</li>
</ul></li>
<li class="li">Additional changes include:<ul class="ul" id="store-rn-hr-content-publishing__ul_fqq_1fy_dzb">
<li class="li">New tiled layout option for the Content Experiences Widget (set via widget instance options setting or default OOTB layout for new deployments).</li>
<li class="li">Height configuration for the Content Experiences Widget (for desktop) via a widget instance option.</li>
<li class="li">Right, left, and center alignment buttons within the Rich Content Editor.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 29.0.7 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Introduced an integrated news experience with a dedicated news center, news feed widgets along with automated news authoring and publishing capabilities.</li>
<li class="li">Enabled Search for News and Rich Content Microsites by making these indexable as search source for AI Search.</li>
<li class="li">Added three new pre-built layouts to the rich content editor for building microsites.</li>
<li class="li">Changed content authoring by enabling portal content version tracking, introducing new state changes, and adding change history details.</li>
<li class="li">Minor changes including builder and canvas usability, tab indexing, and element movement via a button click.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 28.0.4 - March 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-content-publishing__ul_bfl_44p_qwb">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-content-publishing__ul_w15_44p_qwb">
<li class="li">Content schedule on UIB workspace is how when CG is installed.</li>
<li class="li">Rich content widget no longer errors on upgrade from the November/December 2022/Utah true up versions to March 23 version.</li>
<li class="li">Content Library (SCA) now enforces ownership restrictions.</li>
<li class="li">Audience user criteria and user type can now be changed after creation.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 28.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added the ability to create a tab navigation for organizing content on Topic Microsites.</li>
<li class="li">Changed:<ul class="ul" id="store-rn-hr-content-publishing__ul_kch_4t1_hwb">
<li class="li">Changed the Rich Content editor to inherit portal theme options to enable more consistent branding of Topic Microsites.</li>
<li class="li">Misc. usability changes, such as updated labels to the Rich Content editor.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.0.4 - December 2022</dt>
<dd class="dd">Minor bug fixes</dd>
<dt class="dt dlterm">Version 27.0.3 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New Rich Content content type with visual content editor for non-technical users with drag-and-drop functionality.</li>
<li class="li">New Rich Content widget that can be placed on any Employee Center page to create topic Microsites.</li>
<li class="li">Added a new "headline" field to the Styled Content content type (while removing text fields as "required") which enables graphical banners yet allowing for the Content Experiences Widget to show a headline in the
right-hand menu.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.0.2 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-content-publishing__ul_jmj_ztj_35b">
<li class="li">New:<ul class="ul">
<li class="li">Added integration with the ServiceNow Localization Framework to easily translate and review translated content through Content Library.</li>
<li class="li">Added preview and edit capabilities for translations so content authors can review translated content prior to publish.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.0.10 - June 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-content-publishing__ul_qdj_cyt_qtb">
<li class="li">Fixed:<ul class="ul">
<li class="li">Gradient is not getting applied for content type Styled content (Banner/Video) on portals</li>
<li class="li">Clicking back on Content record loads an empty SCA page</li>
<li class="li">Fixing SCA ATF tests in Content Publishing</li>
<li class="li">When "Allow background image to be partially covered by Right-hand list menu" is checked in instance options of the widget the image gets multiplied/duplicated</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.0.5 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-content-publishing__ul_sjr_vnd_3sb">
<li class="li">New:<ul class="ul" id="store-rn-hr-content-publishing__ul_ulk_wnd_3sb">
<li class="li">Adds support for a new “Styled Content” format called “Video” allowing you to publish banners and announcements within supported widgets with embedded videos.</li>
<li class="li">Provides the ability to launch a full-portal preview of any portal content created within the Content Library.</li>
<li class="li">Adds new supported portal content types within the Content Library including: Events, Rich-text, and Image-based Link.</li>
<li class="li">Provides system properties and configuration capabilities that allow you to designate ownership for Topic pages within EC Pro.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.0.5 - December 2021</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 23.0.4 - November 2021</dt>
<dd class="dd">New: The new streamlined content authoring custom interface makes it easier for non-technical admins to quickly and easily design, preview and publish content in a single, unified interface. This version includes portal
content types including Banner, Styled Content, URL and Video.</dd>
<dt class="dt dlterm">Version 22.0.3 - September 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed<ul class="ul" id="store-rn-hr-content-publishing__ul_rzx_lkq_wqb">
<li class="li">Add a new link type of "To-do" by assigning an existing To-do to a Link Content record. Once saved, you can assign the To-do link to a Banner or Styled Content item. The Banner/Styled Content item when
scheduled, will automatically kick-off the To-do to the targeted users and appear on the portal with the ability to link the employee directly to the linked To-do.</li>
<li class="li">Target a topic page via Content Publishing's Schedule Content module. This allows a content author to create Banners, Styled Content announcements or Videos for publishing to a taxonomy-driven "Topic Page".
Occurs when selecting the topic page or widget instance within Schedule Content (will require the taxonomy and the topic(s) for targeting to the appropriate page(s)).</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html\"><body id=\"store-rn-hr-content-publishing\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-content-publishing\" aria-labelledby=\"title_store-rn-hr-content-publishing\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-content-publishing\"><span class=\"ph\">Content Publishing</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Content Publishing</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-content-publishing__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d339890e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 36.0.3 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Ability to add links to numbered/bulleted lists in Rich Content Editor</li>\n <li class=\"li\">Deferred loading experience for Content Publishing widgets in EC homepages</li>\n <li class=\"li\">Degraded loading experience for News Feed widget in EC Pro homepages</li>\n </ul>\n </li>\n <li class=\"li\">Changed: AI Search results for Content Managers in Portal to not include content that they have access to author but are not in the audience</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Enhance the Rich Content Editor translation process to avoid impacts on different languages when modifiying/translating the content</li>\n <li class=\"li\">Added alt text for styled content and banner images</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 35.0.12 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-content-publishing__latest-store-rn-hr-content-publishing\">\n <ul class=\"ul\">\n <li class=\"li\">Resolved the following bugs:<ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_apn_3gc_mfc\">\n <li class=\"li\">Resolved users unable to add or edit Topics and Audiences in the Content Library Publish tabs when respective ownership settings were enabled.</li>\n <li class=\"li\">Improved timing details for nested calls in Performance Indicator.</li>\n <li class=\"li\">Resolved HTTP 414 Error - URI Too Large when adding an audience for non-admin use.</li>\n <li class=\"li\">Streamlined Use content template checkbox malfunction.</li>\n <li class=\"li\">Resolved malfunction in the reservation checkboxes and surge event when the language is not English.</li>\n <li class=\"li\">Streamlined hotspots incorrectly track the time of nested calls for Content Experience, Rich Content (CD), and Upcoming Events (CD) widgets.</li>\n <li class=\"li\">Resolved the RCE preset for Text component dropdown display for the colour of the text.</li>\n <li class=\"li\">Resolved the issue affecting the copy-paste functionality in the RCE Text component.</li>\n <li class=\"li\">Streamlined the SCA Preview on track/hr.</li>\n <li class=\"li\">Resolved RCE text preset failure to apply the correct element tag.</li>\n <li class=\"li\">Resolved the JavaScript error that occurs when trying to access performance stats in the Upcoming Events Widget.</li>\n <li class=\"li\">Fixed non-visibility of the Content Library embedded preview after the May release upgrade.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 35.0.9 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_rxy_ygc_1fc\">\n <li class=\"li\">Rich Content Editor improvements: Add background images, set opacity, and apply colors, gradients, or shadows, as a content creator.</li>\n <li class=\"li\">Company Event management improvements:<ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_mj4_zgc_1fc\">\n <li class=\"li\">Collect RSVPs, set attendee limits, and manage wait lists.</li>\n <li class=\"li\">Utilize Workplace Service Delivery feature that allows event hosts to reserve conference rooms and display the reservation information on the details page of the company event.</li>\n </ul></li>\n <li class=\"li\">Company Event experience:<ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_im1_bhc_1fc\">\n <li class=\"li\">Display upcoming company events on the News widget and other portal pages.</li>\n <li class=\"li\">View company events in the new calendar widget within the remodeled 'News and Events' page; previously known as the News Center.</li>\n </ul></li>\n <li class=\"li\">Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.</li>\n <li class=\"li\">Get improvements on experience feedback and feedback configurations with Employee Center Pro.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 34.0.5 - March 2025</dt>\n <dd class=\"dd\">Fix for the Content Publishing, addressing various aspects such as images not uploading to the Rich Content Editor, UI behavior inconsistencies, and enabling Company Events to use Video Providers.</dd>\n \n \n <dt class=\"dt dlterm\">Version 34.0.2 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_srt_vqz_ydc\">\n <li class=\"li\">Live company events hosting and communications framework: Live company events can now be hosted directly in the Employee Center Pro portal, with prebuilt configurations to streamline the pre-event communications and\n handle traffic surges. Content authors can easily create and share event content using the drag-and-drop Rich Content Editor, combined with mass-publishing capabilities similar to news articles.</li>\n <li class=\"li\">Portal shortcuts for content authoring: Content authors can now easily edit or create news articles and banners using shortcuts in the Content Experiences or News widgets. The system auto-generates publishing plans,\n streamlining content delivery to the selected widget and reducing the effort needed for configuration.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 33.0.9 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed following bugs:<ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_hfw_xdq_4dc\">\n <li class=\"li\">PRB1815818: The pause button in the Content Experiences widget now stops the banner carousel.</li>\n <li class=\"li\">PRB1818669: Users can now edit saved Rich Content items containing videos.</li>\n <li class=\"li\">PRB1819257: The Rich Content Editor now includes a vertical scrollbar for overflowing content.</li>\n <li class=\"li\">PRB1801686: (4) Users can translate content items with content versioning enabled.</li>\n <li class=\"li\">PRB1792863: (5) Users can successfully clone content items containing images.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 33.0.3 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_ym3_lkw_cdc\">\n <li class=\"li\">Rich Content Editor updates: Introduced additional formatting elements for building more visually engaging content in microsites and news, including bulleted/numbered lists, table/grid layouts, and accordions.</li>\n <li class=\"li\">Navigation improvements: Microsites (standalone pages created in the Rich Content Editor) can now be displayed in the mega menu, enabling organizations to better showcase rich content topics and improve employee\n discovery and navigation.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 32.0.5 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_bth_ldq_1cc\">\n <li class=\"li\">New reusable templates for news: Save and use existing news articles as a Reusable Template, allowing easy replication of structured content and streamlined news publishing.</li>\n <li class=\"li\">New portal shortcuts: Create and edit Micro sites directly from the portal pages.</li>\n <li class=\"li\">Engagement metrics for all communication content: Measure and report the engagement metrics for all content published through content library, detailing impressions versus clickthrough rates.</li>\n <li class=\"li\">New Content Operations Dashboard: Track the operations across the content lifecycle, highlighting requests and active content publishing.</li>\n <li class=\"li\">New Content Publishing Calendar: Use cakebdar fir strategic planning and scheduling of communications activities.</li>\n <li class=\"li\">New Content Ownership Matrix: Track and manage ownership across content items, audiences, topics, and pages within the content platform.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 31.1.4 - June 2024</dt>\n <dd class=\"dd\">Fixed minor issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 31.1.3 - May 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 31.0.5 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_pr5_c3d_p1c\">\n <li class=\"li\">Fixed minor issues for the following:<ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_vjq_d3d_p1c\">\n <li class=\"li\">Allow background image to be partially covered by right-hand list menu.</li>\n <li class=\"li\">Issue playing vbrick video on a Safari browser.</li>\n <li class=\"li\">Content managers can checkout restricted content.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 31.0.3 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Changed news article publishing control: Set the publication duration in the content destination, allowing content managers to select how long content is available based on the publishing location.</li>\n <li class=\"li\">Support for video hosting services: Create rich content and news articles using videos from a streaming services. Additionally, you can authorize access to secure videos and configure interface elements to\n help content managers, such as a thumbnails of available videos or checkboxes to enable loop or autoplay.</li>\n <li class=\"li\">Refreshed the Content Library UI with new styles, colors, icons and imagery.</li>\n <li class=\"li\">Expanded Rich Content Editor capabilities:<ul class=\"ul\">\n <li class=\"li\">Added a property to enable content managers to edit the HTML and CSS source code for Rich Content or News Articles.</li>\n <li class=\"li\">Clear the entire canvas of content with a single click.</li>\n <li class=\"li\">Configure image and video horizontal alignment. Select from left, center, or right.</li>\n <li class=\"li\">Configure cell border color, width, and style.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: When you copy-paste text to the Rich Content Editor from another source (for example, Microsoft Word), the RCE removes the formatting and inserts the text into the selected textbox.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 30.0.6 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Several updates to the News experience within EC Pro including:<ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_icz_y2y_dzb\">\n <li class=\"li\">Added support for news categories - News articles can be assigned to one or many news categories.</li>\n <li class=\"li\">Automate category assignment by pre-building your categories and adding them to a content template.</li>\n <li class=\"li\">Browse articles by categories using a new out-of-the-box widget on the News Center.</li>\n <li class=\"li\">Access the new layouts (assigned through widget instance options) for both the Featured News widget and the News Feed widget to offer layouts in tiles or lists.</li>\n <li class=\"li\">Avail improved article loading coupled with a new numbered pagination option.</li>\n <li class=\"li\">Access the news authoring changes for easy creation and targeting of a single article for EC Pro and the Now Mobile native app.</li>\n <li class=\"li\">Updated out-of-the-box content and demo data.</li>\n </ul></li>\n <li class=\"li\">Additional changes include:<ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_fqq_1fy_dzb\">\n <li class=\"li\">New tiled layout option for the Content Experiences Widget (set via widget instance options setting or default OOTB layout for new deployments).</li>\n <li class=\"li\">Height configuration for the Content Experiences Widget (for desktop) via a widget instance option.</li>\n <li class=\"li\">Right, left, and center alignment buttons within the Rich Content Editor.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 29.0.7 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Introduced an integrated news experience with a dedicated news center, news feed widgets along with automated news authoring and publishing capabilities.</li>\n <li class=\"li\">Enabled Search for News and Rich Content Microsites by making these indexable as search source for AI Search.</li>\n <li class=\"li\">Added three new pre-built layouts to the rich content editor for building microsites.</li>\n <li class=\"li\">Changed content authoring by enabling portal content version tracking, introducing new state changes, and adding change history details.</li>\n <li class=\"li\">Minor changes including builder and canvas usability, tab indexing, and element movement via a button click.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 28.0.4 - March 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_bfl_44p_qwb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_w15_44p_qwb\">\n <li class=\"li\">Content schedule on UIB workspace is how when CG is installed.</li>\n <li class=\"li\">Rich content widget no longer errors on upgrade from the November/December 2022/Utah true up versions to March 23 version.</li>\n <li class=\"li\">Content Library (SCA) now enforces ownership restrictions.</li>\n <li class=\"li\">Audience user criteria and user type can now be changed after creation.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 28.0.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added the ability to create a tab navigation for organizing content on Topic Microsites.</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_kch_4t1_hwb\">\n <li class=\"li\">Changed the Rich Content editor to inherit portal theme options to enable more consistent branding of Topic Microsites.</li>\n <li class=\"li\">Misc. usability changes, such as updated labels to the Rich Content editor.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.4 - December 2022</dt>\n <dd class=\"dd\">Minor bug fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.3 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New Rich Content content type with visual content editor for non-technical users with drag-and-drop functionality.</li>\n <li class=\"li\">New Rich Content widget that can be placed on any Employee Center page to create topic Microsites.</li>\n <li class=\"li\">Added a new "headline" field to the Styled Content content type (while removing text fields as "required") which enables graphical banners yet allowing for the Content Experiences Widget to show a headline in the\n right-hand menu.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.2 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_jmj_ztj_35b\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added integration with the ServiceNow Localization Framework to easily translate and review translated content through Content Library.</li>\n <li class=\"li\">Added preview and edit capabilities for translations so content authors can review translated content prior to publish.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.10 - June 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_qdj_cyt_qtb\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Gradient is not getting applied for content type Styled content (Banner/Video) on portals</li>\n <li class=\"li\">Clicking back on Content record loads an empty SCA page</li>\n <li class=\"li\">Fixing SCA ATF tests in Content Publishing</li>\n <li class=\"li\">When "Allow background image to be partially covered by Right-hand list menu" is checked in instance options of the widget the image gets multiplied/duplicated</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.5 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_sjr_vnd_3sb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_ulk_wnd_3sb\">\n <li class=\"li\">Adds support for a new “Styled Content” format called “Video” allowing you to publish banners and announcements within supported widgets with embedded videos.</li>\n <li class=\"li\">Provides the ability to launch a full-portal preview of any portal content created within the Content Library.</li>\n <li class=\"li\">Adds new supported portal content types within the Content Library including: Events, Rich-text, and Image-based Link.</li>\n <li class=\"li\">Provides system properties and configuration capabilities that allow you to designate ownership for Topic pages within EC Pro.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.5 - December 2021</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.4 - November 2021</dt>\n <dd class=\"dd\">New: The new streamlined content authoring custom interface makes it easier for non-technical admins to quickly and easily design, preview and publish content in a single, unified interface. This version includes portal\n content types including Banner, Styled Content, URL and Video.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.3 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed<ul class=\"ul\" id=\"store-rn-hr-content-publishing__ul_rzx_lkq_wqb\">\n <li class=\"li\">Add a new link type of "To-do" by assigning an existing To-do to a Link Content record. Once saved, you can assign the To-do link to a Banner or Styled Content item. The Banner/Styled Content item when\n scheduled, will automatically kick-off the To-do to the targeted users and appear on the portal with the ability to link the employee directly to the linked To-do.</li>\n <li class=\"li\">Target a topic page via Content Publishing's Schedule Content module. This allows a content author to create Banners, Styled Content announcements or Videos for publishing to a taxonomy-driven "Topic Page".\n Occurs when selecting the topic page or widget instance within Schedule Content (will require the taxonomy and the topic(s) for targeting to the appropriate page(s)).</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Content Publishing release notes
Version history for the Content Publishing application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 36.0.3 - August 2025
* New:
+ Ability to add links to numbered/bulleted lists in Rich Content Editor
+ Deferred loading experience for Content Publishing widgets in EC homepages
+ Degraded loading experience for News Feed widget in EC Pro homepages
* Changed: AI Search results for Content Managers in Portal to not include content that they have access to author but are not in the audience
* Fixed:
+ Enhance the Rich Content Editor translation process to avoid impacts on different languages when modifiying/translating the content
+ Added alt text for styled content and banner images
#### Version 35.0.12 - June 2025
* Resolved the following bugs:
+ Resolved users unable to add or edit Topics and Audiences in the Content Library Publish tabs when respective ownership settings were enabled.
+ Improved timing details for nested calls in Performance Indicator.
+ Resolved HTTP 414 Error - URI Too Large when adding an audience for non-admin use.
+ Streamlined Use content template checkbox malfunction.
+ Resolved malfunction in the reservation checkboxes and surge event when the language is not English.
+ Streamlined hotspots incorrectly track the time of nested calls for Content Experience, Rich Content (CD), and Upcoming Events (CD) widgets.
+ Resolved the RCE preset for Text component dropdown display for the colour of the text.
+ Resolved the issue affecting the copy-paste functionality in the RCE Text component.
+ Streamlined the SCA Preview on track/hr.
+ Resolved RCE text preset failure to apply the correct element tag.
+ Resolved the JavaScript error that occurs when trying to access performance stats in the Upcoming Events Widget.
+ Fixed non-visibility of the Content Library embedded preview after the May release upgrade.
#### Version 35.0.9 - May 2025
* Rich Content Editor improvements: Add background images, set opacity, and apply colors, gradients, or shadows, as a content creator.
* Company Event management improvements:
+ Collect RSVPs, set attendee limits, and manage wait lists.
+ Utilize Workplace Service Delivery feature that allows event hosts to reserve conference rooms and display the reservation information on the details page of the company event.
* Company Event experience:
+ Display upcoming company events on the News widget and other portal pages.
+ View company events in the new calendar widget within the remodeled 'News and Events' page; previously known as the News Center.
* Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
* Get improvements on experience feedback and feedback configurations with Employee Center Pro.
#### Version 34.0.5 - March 2025
Fix for the Content Publishing, addressing various aspects such as images not uploading to the Rich Content Editor, UI behavior inconsistencies, and enabling Company Events to use Video Providers.
#### Version 34.0.2 - February 2025
* Live company events hosting and communications framework: Live company events can now be hosted directly in the Employee Center Pro portal, with prebuilt configurations to streamline the pre-event communications and
handle traffic surges. Content authors can easily create and share event content using the drag-and-drop Rich Content Editor, combined with mass-publishing capabilities similar to news articles.
* Portal shortcuts for content authoring: Content authors can now easily edit or create news articles and banners using shortcuts in the Content Experiences or News widgets. The system auto-generates publishing plans,
streamlining content delivery to the selected widget and reducing the effort needed for configuration.
#### Version 33.0.9 - December 2024
* Fixed following bugs:
+ PRB1815818: The pause button in the Content Experiences widget now stops the banner carousel.
+ PRB1818669: Users can now edit saved Rich Content items containing videos.
+ PRB1819257: The Rich Content Editor now includes a vertical scrollbar for overflowing content.
+ PRB1801686: (4) Users can translate content items with content versioning enabled.
+ PRB1792863: (5) Users can successfully clone content items containing images.
#### Version 33.0.3 - November 2024
* Rich Content Editor updates: Introduced additional formatting elements for building more visually engaging content in microsites and news, including bulleted/numbered lists, table/grid layouts, and accordions.
* Navigation improvements: Microsites (standalone pages created in the Rich Content Editor) can now be displayed in the mega menu, enabling organizations to better showcase rich content topics and improve employee
discovery and navigation.
#### Version 32.0.5 - August 2024
* New reusable templates for news: Save and use existing news articles as a Reusable Template, allowing easy replication of structured content and streamlined news publishing.
* New portal shortcuts: Create and edit Micro sites directly from the portal pages.
* Engagement metrics for all communication content: Measure and report the engagement metrics for all content published through content library, detailing impressions versus clickthrough rates.
* New Content Operations Dashboard: Track the operations across the content lifecycle, highlighting requests and active content publishing.
* New Content Publishing Calendar: Use cakebdar fir strategic planning and scheduling of communications activities.
* New Content Ownership Matrix: Track and manage ownership across content items, audiences, topics, and pages within the content platform.
#### Version 31.1.4 - June 2024
Fixed minor issues.
#### Version 31.1.3 - May 2024
Minor fixes.
#### Version 31.0.5 - March 2024
* Fixed minor issues for the following:
+ Allow background image to be partially covered by right-hand list menu.
+ Issue playing vbrick video on a Safari browser.
+ Content managers can checkout restricted content.
#### Version 31.0.3 - February 2024
* New:
+ Changed news article publishing control: Set the publication duration in the content destination, allowing content managers to select how long content is available based on the publishing location.
+ Support for video hosting services: Create rich content and news articles using videos from a streaming services. Additionally, you can authorize access to secure videos and configure interface elements to
help content managers, such as a thumbnails of available videos or checkboxes to enable loop or autoplay.
+ Refreshed the Content Library UI with new styles, colors, icons and imagery.
+ Expanded Rich Content Editor capabilities:
- Added a property to enable content managers to edit the HTML and CSS source code for Rich Content or News Articles.
- Clear the entire canvas of content with a single click.
- Configure image and video horizontal alignment. Select from left, center, or right.
- Configure cell border color, width, and style.
* Fixed: When you copy-paste text to the Rich Content Editor from another source (for example, Microsoft Word), the RCE removes the formatting and inserts the text into the selected textbox.
#### Version 30.0.6 - November 2023
* Several updates to the News experience within EC Pro including:
+ Added support for news categories - News articles can be assigned to one or many news categories.
+ Automate category assignment by pre-building your categories and adding them to a content template.
+ Browse articles by categories using a new out-of-the-box widget on the News Center.
+ Access the new layouts (assigned through widget instance options) for both the Featured News widget and the News Feed widget to offer layouts in tiles or lists.
+ Avail improved article loading coupled with a new numbered pagination option.
+ Access the news authoring changes for easy creation and targeting of a single article for EC Pro and the Now Mobile native app.
+ Updated out-of-the-box content and demo data.
* Additional changes include:
+ New tiled layout option for the Content Experiences Widget (set via widget instance options setting or default OOTB layout for new deployments).
+ Height configuration for the Content Experiences Widget (for desktop) via a widget instance option.
+ Right, left, and center alignment buttons within the Rich Content Editor.
#### Version 29.0.7 - August 2023
* Introduced an integrated news experience with a dedicated news center, news feed widgets along with automated news authoring and publishing capabilities.
* Enabled Search for News and Rich Content Microsites by making these indexable as search source for AI Search.
* Added three new pre-built layouts to the rich content editor for building microsites.
* Changed content authoring by enabling portal content version tracking, introducing new state changes, and adding change history details.
* Minor changes including builder and canvas usability, tab indexing, and element movement via a button click.
#### Version 28.0.4 - March 2023
* Fixed:
+ Content schedule on UIB workspace is how when CG is installed.
+ Rich content widget no longer errors on upgrade from the November/December 2022/Utah true up versions to March 23 version.
+ Content Library (SCA) now enforces ownership restrictions.
+ Audience user criteria and user type can now be changed after creation.
#### Version 28.0.0 - February 2023
* New: Added the ability to create a tab navigation for organizing content on Topic Microsites.
* Changed:
+ Changed the Rich Content editor to inherit portal theme options to enable more consistent branding of Topic Microsites.
+ Misc. usability changes, such as updated labels to the Rich Content editor.
#### Version 27.0.4 - December 2022
Minor bug fixes
#### Version 27.0.3 - November 2022
* New Rich Content content type with visual content editor for non-technical users with drag-and-drop functionality.
* New Rich Content widget that can be placed on any Employee Center page to create topic Microsites.
* Added a new "headline" field to the Styled Content content type (while removing text fields as "required") which enables graphical banners yet allowing for the Content Experiences Widget to show a headline in the
right-hand menu.
#### Version 26.0.2 - August 2022
* New:
+ Added integration with the ServiceNow Localization Framework to easily translate and review translated content through Content Library.
+ Added preview and edit capabilities for translations so content authors can review translated content prior to publish.
#### Version 25.0.10 - June 2022
* Fixed:
+ Gradient is not getting applied for content type Styled content (Banner/Video) on portals
+ Clicking back on Content record loads an empty SCA page
+ Fixing SCA ATF tests in Content Publishing
+ When "Allow background image to be partially covered by Right-hand list menu" is checked in instance options of the widget the image gets multiplied/duplicated
#### Version 24.0.5 - February 2022
* New:
+ Adds support for a new “Styled Content” format called “Video” allowing you to publish banners and announcements within supported widgets with embedded videos.
+ Provides the ability to launch a full-portal preview of any portal content created within the Content Library.
+ Adds new supported portal content types within the Content Library including: Events, Rich-text, and Image-based Link.
+ Provides system properties and configuration capabilities that allow you to designate ownership for Topic pages within EC Pro.
#### Version 23.0.5 - December 2021
Minor fixes.
#### Version 23.0.4 - November 2021
New: The new streamlined content authoring custom interface makes it easier for non-technical admins to quickly and easily design, preview and publish content in a single, unified interface. This version includes portal
content types including Banner, Styled Content, URL and Video.
#### Version 22.0.3 - September 2021
* Changed
+ Add a new link type of "To-do" by assigning an existing To-do to a Link Content record. Once saved, you can assign the To-do link to a Banner or Styled Content item. The Banner/Styled Content item when
scheduled, will automatically kick-off the To-do to the targeted users and appear on the portal with the ability to link the employee directly to the linked To-do.
+ Target a topic page via Content Publishing's Schedule Content module. This allows a content author to create Banners, Styled Content announcements or Videos for publishing to a taxonomy-driven "Topic Page".
Occurs when selecting the topic page or widget instance within Schedule Content (will require the taxonomy and the topic(s) for targeting to the appropriate page(s)).
| ---
title: Content Publishing release notes
description: Version history for the Content Publishing application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Content Publishing release notes
Version history for the Content Publishing application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 36.0.3 - August 2025
* New:
+ Ability to add links to numbered/bulleted lists in Rich Content Editor
+ Deferred loading experience for Content Publishing widgets in EC homepages
+ Degraded loading experience for News Feed widget in EC Pro homepages
* Changed: AI Search results for Content Managers in Portal to not include content that they have access to author but are not in the audience
* Fixed:
+ Enhance the Rich Content Editor translation process to avoid impacts on different languages when modifiying/translating the content
+ Added alt text for styled content and banner images
#### Version 35.0.12 - June 2025
* Resolved the following bugs:
+ Resolved users unable to add or edit Topics and Audiences in the Content Library Publish tabs when respective ownership settings were enabled.
+ Improved timing details for nested calls in Performance Indicator.
+ Resolved HTTP 414 Error - URI Too Large when adding an audience for non-admin use.
+ Streamlined Use content template checkbox malfunction.
+ Resolved malfunction in the reservation checkboxes and surge event when the language is not English.
+ Streamlined hotspots incorrectly track the time of nested calls for Content Experience, Rich Content (CD), and Upcoming Events (CD) widgets.
+ Resolved the RCE preset for Text component dropdown display for the colour of the text.
+ Resolved the issue affecting the copy-paste functionality in the RCE Text component.
+ Streamlined the SCA Preview on track/hr.
+ Resolved RCE text preset failure to apply the correct element tag.
+ Resolved the JavaScript error that occurs when trying to access performance stats in the Upcoming Events Widget.
+ Fixed non-visibility of the Content Library embedded preview after the May release upgrade.
#### Version 35.0.9 - May 2025
* Rich Content Editor improvements: Add background images, set opacity, and apply colors, gradients, or shadows, as a content creator.
* Company Event management improvements:
+ Collect RSVPs, set attendee limits, and manage wait lists.
+ Utilize Workplace Service Delivery feature that allows event hosts to reserve conference rooms and display the reservation information on the details page of the company event.
* Company Event experience:
+ Display upcoming company events on the News widget and other portal pages.
+ View company events in the new calendar widget within the remodeled 'News and Events' page; previously known as the News Center.
* Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
* Get improvements on experience feedback and feedback configurations with Employee Center Pro.
#### Version 34.0.5 - March 2025
Fix for the Content Publishing, addressing various aspects such as images not uploading to the Rich Content Editor, UI behavior inconsistencies, and enabling Company Events to use Video Providers.
#### Version 34.0.2 - February 2025
* Live company events hosting and communications framework: Live company events can now be hosted directly in the Employee Center Pro portal, with prebuilt configurations to streamline the pre-event communications and
handle traffic surges. Content authors can easily create and share event content using the drag-and-drop Rich Content Editor, combined with mass-publishing capabilities similar to news articles.
* Portal shortcuts for content authoring: Content authors can now easily edit or create news articles and banners using shortcuts in the Content Experiences or News widgets. The system auto-generates publishing plans,
streamlining content delivery to the selected widget and reducing the effort needed for configuration.
#### Version 33.0.9 - December 2024
* Fixed following bugs:
+ PRB1815818: The pause button in the Content Experiences widget now stops the banner carousel.
+ PRB1818669: Users can now edit saved Rich Content items containing videos.
+ PRB1819257: The Rich Content Editor now includes a vertical scrollbar for overflowing content.
+ PRB1801686: (4) Users can translate content items with content versioning enabled.
+ PRB1792863: (5) Users can successfully clone content items containing images.
#### Version 33.0.3 - November 2024
* Rich Content Editor updates: Introduced additional formatting elements for building more visually engaging content in microsites and news, including bulleted/numbered lists, table/grid layouts, and accordions.
* Navigation improvements: Microsites (standalone pages created in the Rich Content Editor) can now be displayed in the mega menu, enabling organizations to better showcase rich content topics and improve employee
discovery and navigation.
#### Version 32.0.5 - August 2024
* New reusable templates for news: Save and use existing news articles as a Reusable Template, allowing easy replication of structured content and streamlined news publishing.
* New portal shortcuts: Create and edit Micro sites directly from the portal pages.
* Engagement metrics for all communication content: Measure and report the engagement metrics for all content published through content library, detailing impressions versus clickthrough rates.
* New Content Operations Dashboard: Track the operations across the content lifecycle, highlighting requests and active content publishing.
* New Content Publishing Calendar: Use cakebdar fir strategic planning and scheduling of communications activities.
* New Content Ownership Matrix: Track and manage ownership across content items, audiences, topics, and pages within the content platform.
#### Version 31.1.4 - June 2024
Fixed minor issues.
#### Version 31.1.3 - May 2024
Minor fixes.
#### Version 31.0.5 - March 2024
* Fixed minor issues for the following:
+ Allow background image to be partially covered by right-hand list menu.
+ Issue playing vbrick video on a Safari browser.
+ Content managers can checkout restricted content.
#### Version 31.0.3 - February 2024
* New:
+ Changed news article publishing control: Set the publication duration in the content destination, allowing content managers to select how long content is available based on the publishing location.
+ Support for video hosting services: Create rich content and news articles using videos from a streaming services. Additionally, you can authorize access to secure videos and configure interface elements to
help content managers, such as a thumbnails of available videos or checkboxes to enable loop or autoplay.
+ Refreshed the Content Library UI with new styles, colors, icons and imagery.
+ Expanded Rich Content Editor capabilities:
- Added a property to enable content managers to edit the HTML and CSS source code for Rich Content or News Articles.
- Clear the entire canvas of content with a single click.
- Configure image and video horizontal alignment. Select from left, center, or right.
- Configure cell border color, width, and style.
* Fixed: When you copy-paste text to the Rich Content Editor from another source (for example, Microsoft Word), the RCE removes the formatting and inserts the text into the selected textbox.
#### Version 30.0.6 - November 2023
* Several updates to the News experience within EC Pro including:
+ Added support for news categories - News articles can be assigned to one or many news categories.
+ Automate category assignment by pre-building your categories and adding them to a content template.
+ Browse articles by categories using a new out-of-the-box widget on the News Center.
+ Access the new layouts (assigned through widget instance options) for both the Featured News widget and the News Feed widget to offer layouts in tiles or lists.
+ Avail improved article loading coupled with a new numbered pagination option.
+ Access the news authoring changes for easy creation and targeting of a single article for EC Pro and the Now Mobile native app.
+ Updated out-of-the-box content and demo data.
* Additional changes include:
+ New tiled layout option for the Content Experiences Widget (set via widget instance options setting or default OOTB layout for new deployments).
+ Height configuration for the Content Experiences Widget (for desktop) via a widget instance option.
+ Right, left, and center alignment buttons within the Rich Content Editor.
#### Version 29.0.7 - August 2023
* Introduced an integrated news experience with a dedicated news center, news feed widgets along with automated news authoring and publishing capabilities.
* Enabled Search for News and Rich Content Microsites by making these indexable as search source for AI Search.
* Added three new pre-built layouts to the rich content editor for building microsites.
* Changed content authoring by enabling portal content version tracking, introducing new state changes, and adding change history details.
* Minor changes including builder and canvas usability, tab indexing, and element movement via a button click.
#### Version 28.0.4 - March 2023
* Fixed:
+ Content schedule on UIB workspace is how when CG is installed.
+ Rich content widget no longer errors on upgrade from the November/December 2022/Utah true up versions to March 23 version.
+ Content Library (SCA) now enforces ownership restrictions.
+ Audience user criteria and user type can now be changed after creation.
#### Version 28.0.0 - February 2023
* New: Added the ability to create a tab navigation for organizing content on Topic Microsites.
* Changed:
+ Changed the Rich Content editor to inherit portal theme options to enable more consistent branding of Topic Microsites.
+ Misc. usability changes, such as updated labels to the Rich Content editor.
#### Version 27.0.4 - December 2022
Minor bug fixes
#### Version 27.0.3 - November 2022
* New Rich Content content type with visual content editor for non-technical users with drag-and-drop functionality.
* New Rich Content widget that can be placed on any Employee Center page to create topic Microsites.
* Added a new "headline" field to the Styled Content content type (while removing text fields as "required") which enables graphical banners yet allowing for the Content Experiences Widget to show a headline in the
right-hand menu.
#### Version 26.0.2 - August 2022
* New:
+ Added integration with the ServiceNow Localization Framework to easily translate and review translated content through Content Library.
+ Added preview and edit capabilities for translations so content authors can review translated content prior to publish.
#### Version 25.0.10 - June 2022
* Fixed:
+ Gradient is not getting applied for content type Styled content (Banner/Video) on portals
+ Clicking back on Content record loads an empty SCA page
+ Fixing SCA ATF tests in Content Publishing
+ When "Allow background image to be partially covered by Right-hand list menu" is checked in instance options of the widget the image gets multiplied/duplicated
#### Version 24.0.5 - February 2022
* New:
+ Adds support for a new “Styled Content” format called “Video” allowing you to publish banners and announcements within supported widgets with embedded videos.
+ Provides the ability to launch a full-portal preview of any portal content created within the Content Library.
+ Adds new supported portal content types within the Content Library including: Events, Rich-text, and Image-based Link.
+ Provides system properties and configuration capabilities that allow you to designate ownership for Topic pages within EC Pro.
#### Version 23.0.5 - December 2021
Minor fixes.
#### Version 23.0.4 - November 2021
New: The new streamlined content authoring custom interface makes it easier for non-technical admins to quickly and easily design, preview and publish content in a single, unified interface. This version includes portal
content types including Banner, Styled Content, URL and Video.
#### Version 22.0.3 - September 2021
* Changed
+ Add a new link type of "To-do" by assigning an existing To-do to a Link Content record. Once saved, you can assign the To-do link to a Banner or Styled Content item. The Banner/Styled Content item when
scheduled, will automatically kick-off the To-do to the targeted users and appear on the portal with the ability to link the employee directly to the linked To-do.
+ Target a topic page via Content Publishing's Schedule Content module. This allows a content author to create Banners, Styled Content announcements or Videos for publishing to a taxonomy-driven "Topic Page".
Occurs when selecting the topic page or widget instance within Schedule Content (will require the taxonomy and the topic(s) for targeting to the appropriate page(s)).
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-contractor-service-center.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-contractor-service-center.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-contractor-service-center.html | Contractor Service Center release notes | Version history for the Contractor Service Center application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-contractor-service-center.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-contractor-service-center.html"><body id="store-rn-hr-contractor-service-center"><main role="main"><article role="article" class="dita" id="store-rn-hr-contractor-service-center" aria-labelledby="title_store-rn-hr-contractor-service-center">
<h1 class="title topictitle1" id="title_store-rn-hr-contractor-service-center">Contractor Service Center release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Contractor Service Center application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-contractor-service-center__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d483290e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.2 - August 2025</dt>
<dd class="dd">ServiceNow Contractor Service Center provides your contractors access to a self service application to perform their assigned actions, review knowledge articles, and submit requests. With the included notifications and
communication with internal employees via the activity stream.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Contractor Service Center release notes
Version history for the Contractor Service Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2025
ServiceNow Contractor Service Center provides your contractors access to a self service application to perform their assigned actions, review knowledge articles, and submit requests. With the included notifications and
communication with internal employees via the activity stream.
| ---
title: Contractor Service Center release notes
description: Version history for the Contractor Service Center application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Contractor Service Center release notes
Version history for the Contractor Service Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2025
ServiceNow Contractor Service Center provides your contractors access to a self service application to perform their assigned actions, review knowledge articles, and submit requests. With the included notifications and
communication with internal employees via the activity stream.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-covid-19-global-health-data-set.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-covid-19-global-health-data-set.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-covid-19-global-health-data-set.html | COVID-19 Global Health Data Set release notes | Version history for the Safe Workplace COVID-19 Global Health Data Set application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-covid-19-global-health-data-set.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-covid-19-global-health-data-set.html"><body id="store-rn-hr-covid-19-global-health-data-set"><main role="main"><article role="article" class="dita" id="store-rn-hr-covid-19-global-health-data-set" aria-labelledby="title_store-rn-hr-covid-19-global-health-data-set">
<h1 class="title topictitle1" id="title_store-rn-hr-covid-19-global-health-data-set"><span class="ph">COVID-19 Global Health Data Set</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span>
<span class="ph">COVID-19 Global Health Data Set</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-covid-19-global-health-data-set__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-hr-covid-19-global-health-data-set__section_gcv_jck_4mb">
<div class="p">
<div class="note note note_note"><span class="note__title">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace suite</span> application.</div>
</div>
</section>
<section class="section"><h2 id="d38189e82" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.20.3 - May 2024</dt>
<dd class="dd" id="store-rn-hr-covid-19-global-health-data-set__latest-covid-19-global-health-data-set">Security fixes.</dd>
<dt class="dt dlterm">Version 1.20.2 - January 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 1.20.1 - August 2022</dt>
<dd class="dd">New: Quality improvement</dd>
<dt class="dt dlterm">Version 1.19.0 - March 2022</dt>
<dd class="dd">Fixed: Issue where the COVID-19 job sync trigger time was not randomized</dd>
<dt class="dt dlterm">Version 1.18.0 - February 2022</dt>
<dd class="dd">New: Localization for features from the January 27 release</dd>
<dt class="dt dlterm">Version 1.17.0 - January 2022</dt>
<dd class="dd">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>
<dt class="dt dlterm">Version 1.16.0 - December 2021</dt>
<dd class="dd">Changed: Updates to the translation engine</dd>
<dt class="dt dlterm">Version 1.14.0 - July 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Updates to the translation engine</li>
<li class="li">Fixed: Data feed bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.13.0 - June 2021</dt>
<dd class="dd">Fixed: Minor bug related to number of days</dd>
<dt class="dt dlterm">Version 1.12.0 - April 2021</dt>
<dd class="dd">New: Localization for features from the April 15 release</dd>
<dt class="dt dlterm">Version 1.11.0 - April 2021</dt>
<dd class="dd">New: Create data feed for <span class="ph">Vaccination Status</span> statistics</dd>
<dt class="dt dlterm">Version 1.10.0 - March 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features from the February 18 release</li>
<li class="li">Fixed: Minor bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.9.0 - February 2021</dt>
<dd class="dd">Fixed: The data feed is now delta-syncing correctly</dd>
<dt class="dt dlterm">Version 1.8.0 - December 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-covid-19-global-health-data-set__ul_lhh_nkp_znb">
<li class="li">New: Localization for features from the December 3 release</li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.0 - December 2020</dt>
<dd class="dd">New: Ability to view case and death metrics per 100,000 people in a location</dd>
<dt class="dt dlterm">Version 1.6.0 - November 2020</dt>
<dd class="dd">New: Localization for features from the October 15 release</dd>
<dt class="dt dlterm">Version 1.5.0 - October 2020</dt>
<dd class="dd">Fixed:<ul class="ul" id="store-rn-hr-covid-19-global-health-data-set__ul_ehb_k2g_3nb">
<li class="li">The data feed job now correctly syncs when the system date format is not in the default format</li>
<li class="li">Minor bug fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.0 - September 2020</dt>
<dd class="dd">Fixed: HTTP 401 error when calling central instance</dd>
<dt class="dt dlterm">Version 1.3.0 - September 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-covid-19-global-health-data-set__ul_by2_sff_wmb">
<li class="li">New: COVID-19 locations are visible to users without roles</li>
<li class="li">Fixed: The <span class="ph">COVID-19 Global Health Data Set</span> data is now completely synced, even when the data server is busy</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - August 2020</dt>
<dd class="dd">Fixed: Corrected the issue where data sync misses records</dd>
<dt class="dt dlterm">Version 1.1.0 - July 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-covid-19-global-health-data-set__ul_twv_whm_kmb">
<li class="li">Localization for features from the July 9 release</li>
<li class="li">Compatible with ServiceNow instances on the Paris release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.9 - July 2020</dt>
<dd class="dd">New: Localization for features from the June 18 release</dd>
<dt class="dt dlterm">Version 1.0.8 - June 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-covid-19-global-health-data-set__ul_oy4_wzy_1mb">
<li class="li">Ability to determine if one or more underlying data sources weren't refreshed for a given day</li>
<li class="li">Localization for COVID-19 Global Health Data Set (v1.0.2)</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.2 - June 2020</dt>
<dd class="dd">Inform key business decisions regarding employee health and safety by having access to comprehensive COVID-19 data. The data set is updated daily, and is sourced and aggregated from 4 publicly available data sources. The
data set contains a geolocation map component that is used in the <span class="ph">Safe Workplace Dashboard</span>, and it can also be leveraged in your own solutions created on the <span class="ph">ServiceNow AI Platform</span>.</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-covid-19-global-health-data-set__section_ynx_1kn_dmb"><h2 id="d38189e383" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-covid-19-global-health-data-set__section_yvn_ckn_dmb"><h2 id="d38189e401" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-covid-19-global-health-data-set.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-covid-19-global-health-data-set.html\"><body id=\"store-rn-hr-covid-19-global-health-data-set\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-covid-19-global-health-data-set\" aria-labelledby=\"title_store-rn-hr-covid-19-global-health-data-set\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-covid-19-global-health-data-set\"><span class=\"ph\">COVID-19 Global Health Data Set</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span>\n <span class=\"ph\">COVID-19 Global Health Data Set</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-covid-19-global-health-data-set__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-hr-covid-19-global-health-data-set__section_gcv_jck_4mb\">\n <div class=\"p\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">Safe Workplace suite</span> application.</div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d38189e82\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.20.3 - May 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-covid-19-global-health-data-set__latest-covid-19-global-health-data-set\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.2 - January 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.1 - August 2022</dt>\n <dd class=\"dd\">New: Quality improvement</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.19.0 - March 2022</dt>\n <dd class=\"dd\">Fixed: Issue where the COVID-19 job sync trigger time was not randomized</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - February 2022</dt>\n <dd class=\"dd\">New: Localization for features from the January 27 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - January 2022</dt>\n <dd class=\"dd\">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - December 2021</dt>\n <dd class=\"dd\">Changed: Updates to the translation engine</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Updates to the translation engine</li>\n <li class=\"li\">Fixed: Data feed bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.13.0 - June 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug related to number of days</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - April 2021</dt>\n <dd class=\"dd\">New: Localization for features from the April 15 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - April 2021</dt>\n <dd class=\"dd\">New: Create data feed for <span class=\"ph\">Vaccination Status</span> statistics</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features from the February 18 release</li>\n <li class=\"li\">Fixed: Minor bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - February 2021</dt>\n <dd class=\"dd\">Fixed: The data feed is now delta-syncing correctly</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - December 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-covid-19-global-health-data-set__ul_lhh_nkp_znb\">\n <li class=\"li\">New: Localization for features from the December 3 release</li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - December 2020</dt>\n <dd class=\"dd\">New: Ability to view case and death metrics per 100,000 people in a location</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - November 2020</dt>\n <dd class=\"dd\">New: Localization for features from the October 15 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - October 2020</dt>\n <dd class=\"dd\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-covid-19-global-health-data-set__ul_ehb_k2g_3nb\">\n <li class=\"li\">The data feed job now correctly syncs when the system date format is not in the default format</li>\n <li class=\"li\">Minor bug fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - September 2020</dt>\n <dd class=\"dd\">Fixed: HTTP 401 error when calling central instance</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - September 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-covid-19-global-health-data-set__ul_by2_sff_wmb\">\n <li class=\"li\">New: COVID-19 locations are visible to users without roles</li>\n <li class=\"li\">Fixed: The <span class=\"ph\">COVID-19 Global Health Data Set</span> data is now completely synced, even when the data server is busy</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - August 2020</dt>\n <dd class=\"dd\">Fixed: Corrected the issue where data sync misses records</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - July 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-covid-19-global-health-data-set__ul_twv_whm_kmb\">\n <li class=\"li\">Localization for features from the July 9 release</li>\n <li class=\"li\">Compatible with ServiceNow instances on the Paris release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.9 - July 2020</dt>\n <dd class=\"dd\">New: Localization for features from the June 18 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.8 - June 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-covid-19-global-health-data-set__ul_oy4_wzy_1mb\">\n <li class=\"li\">Ability to determine if one or more underlying data sources weren't refreshed for a given day</li>\n <li class=\"li\">Localization for COVID-19 Global Health Data Set (v1.0.2)</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - June 2020</dt>\n <dd class=\"dd\">Inform key business decisions regarding employee health and safety by having access to comprehensive COVID-19 data. The data set is updated daily, and is sourced and aggregated from 4 publicly available data sources. The\n data set contains a geolocation map component that is used in the <span class=\"ph\">Safe Workplace Dashboard</span>, and it can also be leveraged in your own solutions created on the <span class=\"ph\">ServiceNow AI Platform</span>.</dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-covid-19-global-health-data-set__section_ynx_1kn_dmb\"><h2 id=\"d38189e383\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-covid-19-global-health-data-set__section_yvn_ckn_dmb\"><h2 id=\"d38189e401\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # COVID-19 Global Health Data Set release notes
Version history for the Safe Workplace
COVID-19 Global Health Data Set application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.20.3 - May 2024
Security fixes.
#### Version 1.20.2 - January 2024
Security fixes.
#### Version 1.20.1 - August 2022
New: Quality improvement
#### Version 1.19.0 - March 2022
Fixed: Issue where the COVID-19 job sync trigger time was not randomized
#### Version 1.18.0 - February 2022
New: Localization for features from the January 27 release
#### Version 1.17.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.16.0 - December 2021
Changed: Updates to the translation engine
#### Version 1.14.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Data feed bug
#### Version 1.13.0 - June 2021
Fixed: Minor bug related to number of days
#### Version 1.12.0 - April 2021
New: Localization for features from the April 15 release
#### Version 1.11.0 - April 2021
New: Create data feed for Vaccination Status statistics
#### Version 1.10.0 - March 2021
* New: Localization for features from the February 18 release
* Fixed: Minor bug
#### Version 1.9.0 - February 2021
Fixed: The data feed is now delta-syncing correctly
#### Version 1.8.0 - December 2020
* New: Localization for features from the December 3 release
* Fixed: Minor bug fixes
#### Version 1.7.0 - December 2020
New: Ability to view case and death metrics per 100,000 people in a location
#### Version 1.6.0 - November 2020
New: Localization for features from the October 15 release
#### Version 1.5.0 - October 2020
Fixed:
* The data feed job now correctly syncs when the system date format is not in the default format
* Minor bug fixes
#### Version 1.4.0 - September 2020
Fixed: HTTP 401 error when calling central instance
#### Version 1.3.0 - September 2020
* New: COVID-19 locations are visible to users without roles
* Fixed: The COVID-19 Global Health Data Set data is now completely synced, even when the data server is busy
#### Version 1.2.0 - August 2020
Fixed: Corrected the issue where data sync misses records
#### Version 1.1.0 - July 2020
New:
* Localization for features from the July 9 release
* Compatible with ServiceNow instances on the Paris release
#### Version 1.0.9 - July 2020
New: Localization for features from the June 18 release
#### Version 1.0.8 - June 2020
New:
* Ability to determine if one or more underlying data sources weren't refreshed for a given day
* Localization for COVID-19 Global Health Data Set (v1.0.2)
#### Version 1.0.2 - June 2020
Inform key business decisions regarding employee health and safety by having access to comprehensive COVID-19 data. The data set is updated daily, and is sourced and aggregated from 4 publicly available data sources. The
data set contains a geolocation map component that is used in the Safe Workplace Dashboard, and it can also be leveraged in your own solutions created on the ServiceNow AI Platform.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: COVID-19 Global Health Data Set release notes
description: Version history for the Safe Workplace COVID-19 Global Health Data Set
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# COVID-19 Global Health Data Set release notes
Version history for the Safe Workplace
COVID-19 Global Health Data Set application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.20.3 - May 2024
Security fixes.
#### Version 1.20.2 - January 2024
Security fixes.
#### Version 1.20.1 - August 2022
New: Quality improvement
#### Version 1.19.0 - March 2022
Fixed: Issue where the COVID-19 job sync trigger time was not randomized
#### Version 1.18.0 - February 2022
New: Localization for features from the January 27 release
#### Version 1.17.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.16.0 - December 2021
Changed: Updates to the translation engine
#### Version 1.14.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Data feed bug
#### Version 1.13.0 - June 2021
Fixed: Minor bug related to number of days
#### Version 1.12.0 - April 2021
New: Localization for features from the April 15 release
#### Version 1.11.0 - April 2021
New: Create data feed for Vaccination Status statistics
#### Version 1.10.0 - March 2021
* New: Localization for features from the February 18 release
* Fixed: Minor bug
#### Version 1.9.0 - February 2021
Fixed: The data feed is now delta-syncing correctly
#### Version 1.8.0 - December 2020
* New: Localization for features from the December 3 release
* Fixed: Minor bug fixes
#### Version 1.7.0 - December 2020
New: Ability to view case and death metrics per 100,000 people in a location
#### Version 1.6.0 - November 2020
New: Localization for features from the October 15 release
#### Version 1.5.0 - October 2020
Fixed:
* The data feed job now correctly syncs when the system date format is not in the default format
* Minor bug fixes
#### Version 1.4.0 - September 2020
Fixed: HTTP 401 error when calling central instance
#### Version 1.3.0 - September 2020
* New: COVID-19 locations are visible to users without roles
* Fixed: The COVID-19 Global Health Data Set data is now completely synced, even when the data server is busy
#### Version 1.2.0 - August 2020
Fixed: Corrected the issue where data sync misses records
#### Version 1.1.0 - July 2020
New:
* Localization for features from the July 9 release
* Compatible with ServiceNow instances on the Paris release
#### Version 1.0.9 - July 2020
New: Localization for features from the June 18 release
#### Version 1.0.8 - June 2020
New:
* Ability to determine if one or more underlying data sources weren't refreshed for a given day
* Localization for COVID-19 Global Health Data Set (v1.0.2)
#### Version 1.0.2 - June 2020
Inform key business decisions regarding employee health and safety by having access to comprehensive COVID-19 data. The data set is updated daily, and is sourced and aggregated from 4 publicly available data sources. The
data set contains a geolocation map component that is used in the Safe Workplace Dashboard, and it can also be leveraged in your own solutions created on the ServiceNow AI Platform.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-credentials-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-credentials-core.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-credentials-core.html | Credentials Core release notes | Version history for the Credentials Core application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-credentials-core.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-credentials-core.html"><body id="store-rn-hr-credentials-core"><main role="main"><article role="article" class="dita" id="store-rn-hr-credentials-core" aria-labelledby="title_store-rn-hr-credentials-core">
<h1 class="title topictitle1" id="title_store-rn-hr-credentials-core">Credentials Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Credentials Core application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-credentials-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d406633e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-credentials-core__latest-store-rn-hr-credentials-core"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Syncs the skills from Credly and associates it to badges.</li>
<li class="li">Adds the skills associated to the users achieved badges to users skills profile (or) nudges the user to refresh their skills profile if the skill already exists on user profile.</li>
<li class="li">Identifies new skills and pushes to the skills pipeline for Admin to harmonize.</li>
<li class="li">Captures the newly processed skills from credly source and associates back to the badges and the user profile.</li>
<li class="li">Showcases Credly Badges as part of the employee skill activity insights.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - February 2025</dt>
<dd class="dd">Credentials Core application is used to store various forms of digital credentials such as badges, awards, certifications etc.It holds the data about the user and their enrollment status
in the badge provider entity along with data on the associated badges for the user. Credentials core application also helps in syncing user badge details from Credly if the spoke is installed.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_language": "enus",
"views": 0,
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} | # Credentials Core release notes
Version history for the Credentials Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - May 2025
* New:
+ Syncs the skills from Credly and associates it to badges.
+ Adds the skills associated to the users achieved badges to users skills profile (or) nudges the user to refresh their skills profile if the skill already exists on user profile.
+ Identifies new skills and pushes to the skills pipeline for Admin to harmonize.
+ Captures the newly processed skills from credly source and associates back to the badges and the user profile.
+ Showcases Credly Badges as part of the employee skill activity insights.
#### Version 1.0.0 - February 2025
Credentials Core application is used to store various forms of digital credentials such as badges, awards, certifications etc.It holds the data about the user and their enrollment status
in the badge provider entity along with data on the associated badges for the user. Credentials core application also helps in syncing user badge details from Credly if the spoke is installed.
| ---
title: Credentials Core release notes
description: Version history for the Credentials Core application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Credentials Core release notes
Version history for the Credentials Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - May 2025
* New:
+ Syncs the skills from Credly and associates it to badges.
+ Adds the skills associated to the users achieved badges to users skills profile (or) nudges the user to refresh their skills profile if the skill already exists on user profile.
+ Identifies new skills and pushes to the skills pipeline for Admin to harmonize.
+ Captures the newly processed skills from credly source and associates back to the badges and the user profile.
+ Showcases Credly Badges as part of the employee skill activity insights.
#### Version 1.0.0 - February 2025
Credentials Core application is used to store various forms of digital credentials such as badges, awards, certifications etc.It holds the data about the user and their enrollment status
in the badge provider entity along with data on the associated badges for the user. Credentials core application also helps in syncing user badge details from Credly if the spoke is installed.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-credly-spoke.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-credly-spoke.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-credly-spoke.html | Credly Spoke release notes | Version history for the Credly Spoke application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-credly-spoke.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-credly-spoke.html"><body id="store-rn-hr-credly-spoke"><main role="main"><article role="article" class="dita" id="store-rn-hr-credly-spoke" aria-labelledby="title_store-rn-hr-credly-spoke">
<h1 class="title topictitle1" id="title_store-rn-hr-credly-spoke">Credly Spoke release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Credly Spoke application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-credly-spoke__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d616902e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - February 2025</dt>
<dd class="dd" id="store-rn-hr-credly-spoke__latest-store-rn-hr-credly-spoke">The integration with Credly supports streamlined credential management, enabling organizations to issue, manage, and verify digital badges and certifications easily while enhancing
recognition and credibility for individuals' skills and achievements. The current app version(1.0.0) helps retrieve and consolidate employee credentials earned both within and outside the org via Credly and allows employees to
showcase them on their career profiles.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Credly Spoke release notes
Version history for the Credly Spoke application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - February 2025
The integration with Credly supports streamlined credential management, enabling organizations to issue, manage, and verify digital badges and certifications easily while enhancing
recognition and credibility for individuals' skills and achievements. The current app version(1.0.0) helps retrieve and consolidate employee credentials earned both within and outside the org via Credly and allows employees to
showcase them on their career profiles.
| ---
title: Credly Spoke release notes
description: Version history for the Credly Spoke application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Credly Spoke release notes
Version history for the Credly Spoke application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - February 2025
The integration with Credly supports streamlined credential management, enabling organizations to issue, manage, and verify digital badges and certifications easily while enhancing
recognition and credibility for individuals' skills and achievements. The current app version(1.0.0) helps retrieve and consolidate employee credentials earned both within and outside the org via Credly and allows employees to
showcase them on their career profiles.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-template-adobesign.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-template-adobesign.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-document-template-adobesign.html | Document Template integration with AdobeSign release notes | Version history for the Document Template Integration with AdobeSign on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-document-template-adobesign.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-document-template-adobesign.html"><body id="store-rn-hr-document-template-adobesign"><main role="main"><article role="article" class="dita" id="store-rn-hr-document-template-adobesign" aria-labelledby="title_store-rn-hr-document-template-adobesign">
<h1 class="title topictitle1" id="title_store-rn-hr-document-template-adobesign">Document Template integration with AdobeSign release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Document Template Integration with AdobeSign on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-document-template-adobesign__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d593195e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.6.6 - February 2025</dt>
<dd class="dd" id="store-rn-hr-document-template-adobesign__latest-store-rn-hr-document-template-adobesign">Fixed: Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.6.5 - November 2024</dt>
<dd class="dd">Fixed: Minor bug fixes and minor security improvements.</dd>
<dt class="dt dlterm">Version 1.6.4 - August 2024</dt>
<dd class="dd">Fixed: Initiate document task creation failure if the participant email is empty.</dd>
<dt class="dt dlterm">Version 1.6.3 - May 2024</dt>
<dd class="dd">Minor fix.</dd>
<dt class="dt dlterm">Version 1.6.2 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.6.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: The getPrefilledBody method consumes the Template Date and Template Language parameters.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-document-template-adobesign__ul_bbf_dhz_dzb">
<li class="li">An internal participant overridden with an email causes the x,y position loss for the participant on PDF templates</li>
<li class="li">Generated pdf name after signing contains 'Unsigned_'</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.1 - August 2023</dt>
<dd class="dd">Extended the external signing support for PDF and Word document templates. In earlier releases, this capability was available only for HTML document templates.</dd>
<dt class="dt dlterm">Version 1.2.0 - May 2023</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-document-template-adobesign__ul_dkk_djd_3xb">
<li class="li">For HR cases associated with HTML document templates, introduced the ability to cancel the document tasks associated with parent HR case when a parent case gets cancelled.</li>
<li class="li">Admins can de-activate the business rule associated with this capability if they do not want the document tasks to be cancelled when the associated parent HR case gets cancelled.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - February 2023</dt>
<dd class="dd">New: A participant can choose to decline to sign the document from AdobeSign application. While declining, the participant can provide the reasons for declining the task. The agent working on the case can view the reasons
provided by participant as Additional comments in activity stream. If required, the agent can make changes to the content of the document in the Preview Document modal and save the document. The document tasks can be
initiated for participants with the updated document.</dd>
<dt class="dt dlterm">Version 1.0.7 - November 2022</dt>
<dd class="dd">Minor optimization and refactoring</dd>
<dt class="dt dlterm">Version 1.0.5 - August 2022</dt>
<dd class="dd">New: Support for optional participants in Document templates</dd>
<dt class="dt dlterm">Version 1.0.0 - March 2022</dt>
<dd class="dd">With this <span class="ph">ServiceNow®</span> application, you can create HTML document templates to generate standard letters or documents, and enable the e-signature capabilities of Adobe Sign with Document Template.</dd>
</dl>
</section>
</div>
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In earlier releases, this capability was available only for HTML document templates.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - May 2023</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-document-template-adobesign__ul_dkk_djd_3xb\">\n <li class=\"li\">For HR cases associated with HTML document templates, introduced the ability to cancel the document tasks associated with parent HR case when a parent case gets cancelled.</li>\n <li class=\"li\">Admins can de-activate the business rule associated with this capability if they do not want the document tasks to be cancelled when the associated parent HR case gets cancelled.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - February 2023</dt>\n <dd class=\"dd\">New: A participant can choose to decline to sign the document from AdobeSign application. While declining, the participant can provide the reasons for declining the task. The agent working on the case can view the reasons\n provided by participant as Additional comments in activity stream. If required, the agent can make changes to the content of the document in the Preview Document modal and save the document. 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} | # Document Template integration with AdobeSign release notes
Version history for the Document Template Integration with AdobeSign on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.6.6 - February 2025
Fixed: Minor bug fixes.
#### Version 1.6.5 - November 2024
Fixed: Minor bug fixes and minor security improvements.
#### Version 1.6.4 - August 2024
Fixed: Initiate document task creation failure if the participant email is empty.
#### Version 1.6.3 - May 2024
Minor fix.
#### Version 1.6.2 - February 2024
Minor fixes.
#### Version 1.6.0 - November 2023
* New: The getPrefilledBody method consumes the Template Date and Template Language parameters.
* Fixed:
+ An internal participant overridden with an email causes the x,y position loss for the participant on PDF templates
+ Generated pdf name after signing contains 'Unsigned\_'
#### Version 1.3.1 - August 2023
Extended the external signing support for PDF and Word document templates. In earlier releases, this capability was available only for HTML document templates.
#### Version 1.2.0 - May 2023
New:
* For HR cases associated with HTML document templates, introduced the ability to cancel the document tasks associated with parent HR case when a parent case gets cancelled.
* Admins can de-activate the business rule associated with this capability if they do not want the document tasks to be cancelled when the associated parent HR case gets cancelled.
#### Version 1.1.0 - February 2023
New: A participant can choose to decline to sign the document from AdobeSign application. While declining, the participant can provide the reasons for declining the task. The agent working on the case can view the reasons
provided by participant as Additional comments in activity stream. If required, the agent can make changes to the content of the document in the Preview Document modal and save the document. The document tasks can be
initiated for participants with the updated document.
#### Version 1.0.7 - November 2022
Minor optimization and refactoring
#### Version 1.0.5 - August 2022
New: Support for optional participants in Document templates
#### Version 1.0.0 - March 2022
With this ServiceNow® application, you can create HTML document templates to generate standard letters or documents, and enable the e-signature capabilities of Adobe Sign with Document Template.
| ---
title: Document Template integration with AdobeSign release notes
description: Version history for the Document Template Integration with AdobeSign
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Document Template integration with AdobeSign release notes
Version history for the Document Template Integration with AdobeSign on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.6.6 - February 2025
Fixed: Minor bug fixes.
#### Version 1.6.5 - November 2024
Fixed: Minor bug fixes and minor security improvements.
#### Version 1.6.4 - August 2024
Fixed: Initiate document task creation failure if the participant email is empty.
#### Version 1.6.3 - May 2024
Minor fix.
#### Version 1.6.2 - February 2024
Minor fixes.
#### Version 1.6.0 - November 2023
* New: The getPrefilledBody method consumes the Template Date and Template Language parameters.
* Fixed:
+ An internal participant overridden with an email causes the x,y position loss for the participant on PDF templates
+ Generated pdf name after signing contains 'Unsigned\_'
#### Version 1.3.1 - August 2023
Extended the external signing support for PDF and Word document templates. In earlier releases, this capability was available only for HTML document templates.
#### Version 1.2.0 - May 2023
New:
* For HR cases associated with HTML document templates, introduced the ability to cancel the document tasks associated with parent HR case when a parent case gets cancelled.
* Admins can de-activate the business rule associated with this capability if they do not want the document tasks to be cancelled when the associated parent HR case gets cancelled.
#### Version 1.1.0 - February 2023
New: A participant can choose to decline to sign the document from AdobeSign application. While declining, the participant can provide the reasons for declining the task. The agent working on the case can view the reasons
provided by participant as Additional comments in activity stream. If required, the agent can make changes to the content of the document in the Preview Document modal and save the document. The document tasks can be
initiated for participants with the updated document.
#### Version 1.0.7 - November 2022
Minor optimization and refactoring
#### Version 1.0.5 - August 2022
New: Support for optional participants in Document templates
#### Version 1.0.0 - March 2022
With this ServiceNow® application, you can create HTML document templates to generate standard letters or documents, and enable the e-signature capabilities of Adobe Sign with Document Template.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-template-docusign.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-template-docusign.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-document-template-docusign.html | Document Template integration with DocuSign release notes | Version history for the Document Template integration with DocuSign on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-document-template-docusign.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-document-template-docusign.html"><body id="store-rn-hr-document-template-docusign"><main role="main"><article role="article" class="dita" id="store-rn-hr-document-template-docusign" aria-labelledby="title_store-rn-hr-document-template-docusign">
<h1 class="title topictitle1" id="title_store-rn-hr-document-template-docusign">Document Template integration with <span class="ph">DocuSign</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Document Template integration with <span class="ph">DocuSign</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-document-template-docusign__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d119232e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.6.4 - August 2025</dt>
<dd class="dd">Minor improvements and bug fixes.</dd>
<dt class="dt dlterm">Version 1.6.3 - February 2025</dt>
<dd class="dd" id="store-rn-hr-document-template-docusign__latest-store-rn-hr-document-template-docusign">Fixed: Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.6.2 - November 2024</dt>
<dd class="dd">Fixed: Minor bug fixes and minor security improvements.</dd>
<dt class="dt dlterm">Version 1.6.1 - May 2024</dt>
<dd class="dd">Minor fix.</dd>
<dt class="dt dlterm">Version 1.6.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: The getPrefilledBody method consumes the Template Date and Template Language parameters.</li>
<li class="li">Fixed: Error while generating the signing URL.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - August 2023</dt>
<dd class="dd">Extended the DocuSign signing capability to PDF and Word document templates. In the earlier releases, this capability was available only for HTML document templates.</dd>
<dt class="dt dlterm">Version 1.2.0 - May 2023</dt>
<dd class="dd">New: <ul class="ul" id="store-rn-hr-document-template-docusign__ul_idn_dkd_3xb">
<li class="li">For HR cases associated with HTML document templates, introduced the ability to cancel the document tasks associated with parent HR case when parent case gets cancelled.</li>
<li class="li">Admins can de-activate the business rule associated with this capability if they do not want the document tasks to be cancelled when the associated parent HR case gets cancelled.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - February 2023</dt>
<dd class="dd">New: A participant can choose to decline to sign the document from DocuSign application. While declining, the participant can provide the reasons for declining the task. The agent working on the case can view the reasons
provided by the participant as Additional comments in activity stream. If required, the agent can make changes to the content of the document in the Preview Document modal and save the document. The document tasks can be
initiated for participants with the updated document.</dd>
<dt class="dt dlterm">Version 1.0.7 - November 2022</dt>
<dd class="dd">Minior optimization and refactoring</dd>
<dt class="dt dlterm">Version 1.0.6 - August 2022</dt>
<dd class="dd">Fixed: Fixed for Optional participants in Document Template.</dd>
<dt class="dt dlterm">Version 1.0.4 - May 2022</dt>
<dd class="dd">
<p class="p">Fixed: Fix for DocuSign flow errors when using automatic document task initiate and document template do not contain any string tokens.</p>
</dd>
<dt class="dt dlterm">Version 1.0.1 - March 2022</dt>
<dd class="dd">With this <span class="ph">ServiceNow®</span> application, you can create HTML document templates to generate standard letters or documents, and enable the e-signature capabilities of DocuSign with Document Template.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Document Template integration with DocuSign release notes
Version history for the Document Template integration with DocuSign on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.6.4 - August 2025
Minor improvements and bug fixes.
#### Version 1.6.3 - February 2025
Fixed: Minor bug fixes.
#### Version 1.6.2 - November 2024
Fixed: Minor bug fixes and minor security improvements.
#### Version 1.6.1 - May 2024
Minor fix.
#### Version 1.6.0 - November 2023
* New: The getPrefilledBody method consumes the Template Date and Template Language parameters.
* Fixed: Error while generating the signing URL.
#### Version 1.3.0 - August 2023
Extended the DocuSign signing capability to PDF and Word document templates. In the earlier releases, this capability was available only for HTML document templates.
#### Version 1.2.0 - May 2023
New:
* For HR cases associated with HTML document templates, introduced the ability to cancel the document tasks associated with parent HR case when parent case gets cancelled.
* Admins can de-activate the business rule associated with this capability if they do not want the document tasks to be cancelled when the associated parent HR case gets cancelled.
#### Version 1.1.0 - February 2023
New: A participant can choose to decline to sign the document from DocuSign application. While declining, the participant can provide the reasons for declining the task. The agent working on the case can view the reasons
provided by the participant as Additional comments in activity stream. If required, the agent can make changes to the content of the document in the Preview Document modal and save the document. The document tasks can be
initiated for participants with the updated document.
#### Version 1.0.7 - November 2022
Minior optimization and refactoring
#### Version 1.0.6 - August 2022
Fixed: Fixed for Optional participants in Document Template.
#### Version 1.0.4 - May 2022
Fixed: Fix for DocuSign flow errors when using automatic document task initiate and document template do not contain any string tokens.
#### Version 1.0.1 - March 2022
With this ServiceNow® application, you can create HTML document templates to generate standard letters or documents, and enable the e-signature capabilities of DocuSign with Document Template.
| ---
title: Document Template integration with DocuSign release notes
description: Version history for the Document Template integration with DocuSign on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Document Template integration with DocuSign release notes
Version history for the Document Template integration with DocuSign on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.6.4 - August 2025
Minor improvements and bug fixes.
#### Version 1.6.3 - February 2025
Fixed: Minor bug fixes.
#### Version 1.6.2 - November 2024
Fixed: Minor bug fixes and minor security improvements.
#### Version 1.6.1 - May 2024
Minor fix.
#### Version 1.6.0 - November 2023
* New: The getPrefilledBody method consumes the Template Date and Template Language parameters.
* Fixed: Error while generating the signing URL.
#### Version 1.3.0 - August 2023
Extended the DocuSign signing capability to PDF and Word document templates. In the earlier releases, this capability was available only for HTML document templates.
#### Version 1.2.0 - May 2023
New:
* For HR cases associated with HTML document templates, introduced the ability to cancel the document tasks associated with parent HR case when parent case gets cancelled.
* Admins can de-activate the business rule associated with this capability if they do not want the document tasks to be cancelled when the associated parent HR case gets cancelled.
#### Version 1.1.0 - February 2023
New: A participant can choose to decline to sign the document from DocuSign application. While declining, the participant can provide the reasons for declining the task. The agent working on the case can view the reasons
provided by the participant as Additional comments in activity stream. If required, the agent can make changes to the content of the document in the Preview Document modal and save the document. The document tasks can be
initiated for participants with the updated document.
#### Version 1.0.7 - November 2022
Minior optimization and refactoring
#### Version 1.0.6 - August 2022
Fixed: Fixed for Optional participants in Document Template.
#### Version 1.0.4 - May 2022
Fixed: Fix for DocuSign flow errors when using automatic document task initiate and document template do not contain any string tokens.
#### Version 1.0.1 - March 2022
With this ServiceNow® application, you can create HTML document templates to generate standard letters or documents, and enable the e-signature capabilities of DocuSign with Document Template.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-template-int-digital-sig-smart-cards.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-template-int-digital-sig-smart-cards.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-document-template-int-digital-sig-smart-cards.html | Document Template integration with Digital Signatures using Smart Cards release notes | Version history for the Document Template integration with Digital Signatures using Smart Cards application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-document-template-int-digital-sig-smart-cards.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-document-template-int-digital-sig-smart-cards.html"><body id="store-rn-hr-document-template-int-digital-sig-smart-cards"><main role="main"><article role="article" class="dita" id="store-rn-hr-document-template-int-digital-sig-smart-cards" aria-labelledby="title_store-rn-hr-document-template-int-digital-sig-smart-cards">
<h1 class="title topictitle1" id="title_store-rn-hr-document-template-int-digital-sig-smart-cards">Document Template integration with Digital Signatures using Smart Cards release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Document Template integration with Digital Signatures using Smart Cards application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-document-template-int-digital-sig-smart-cards__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d508197e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-document-template-int-digital-sig-smart-cards__latest-store-rn-hr-document-template-int-digital-sig-smart-cards">New: Added Deny-Unless ACLs.</dd>
<dt class="dt dlterm">Version 1.0.1 - February 2024</dt>
<dd class="dd">With this ServiceNow application, you can create PDF document templates to generate standard letters or documents and enable the digital signature capability
of Smart Cards with Document Template.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Document Template integration with Digital Signatures using Smart Cards release notes
Version history for the Document Template integration with Digital Signatures using Smart Cards application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - May 2025
New: Added Deny-Unless ACLs.
#### Version 1.0.1 - February 2024
With this ServiceNow application, you can create PDF document templates to generate standard letters or documents and enable the digital signature capability
of Smart Cards with Document Template.
| ---
title: Document Template integration with Digital Signatures using Smart Cards release
notes
description: Version history for the Document Template integration with Digital Signatures
using Smart Cards application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Document Template integration with Digital Signatures using Smart Cards release notes
Version history for the Document Template integration with Digital Signatures using Smart Cards application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - May 2025
New: Added Deny-Unless ACLs.
#### Version 1.0.1 - February 2024
With this ServiceNow application, you can create PDF document templates to generate standard letters or documents and enable the digital signature capability
of Smart Cards with Document Template.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-templates.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-templates.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-document-templates.html | Document Templates release notes | Version history for the Document Templates application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-document-templates.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-document-templates.html"><body id="store-rn-hr-document-templates"><main role="main"><article role="article" class="dita" id="store-rn-hr-document-templates" aria-labelledby="title_store-rn-hr-document-templates">
<h1 class="title topictitle1" id="title_store-rn-hr-document-templates"><span class="ph">Document Templates</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Document Templates</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-document-templates__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d81655e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 27.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-document-templates__ul_lfl_pqd_yfc">
<li class="li">Signing support for PDF templates on Mobile Browser and Now Mobile (for following signing types : ServiceNow Sign , AdobeSign , DocuSign)</li>
<li class="li">Full window signing experience for Document Templates on Employee Centre , Now Mobile, Mobile Browser and Platform (for following signing types : AdobeSign and Docusign)</li>
<li class="li">Signing support for Document Templates directly from HR Agent Workspace via one-click redirection (for following signing types : AdobeSign and DocuSign)</li>
<li class="li">Filling/Reviewing PDF Document Templates directly from HR Agent Workspace (for following signing types : ServiceNow Sign)</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.4.2 - June 2025</dt>
<dd class="dd" id="store-rn-hr-document-templates__latest-store-rn-hr-document-templates">Fixed: Minor bugs.</dd>
<dt class="dt dlterm">Version 26.4.1 - May 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">4 issues fixed as a part of this release:<ul class="ul" id="store-rn-hr-document-templates__ul_yw1_src_1fc">
<li class="li">Document templates in Edit mode does not delete old attachments</li>
<li class="li">Tick box field is getting cleared while Saving/Submitting the form</li>
<li class="li">Unable to delete header or footer image from HTML document template</li>
<li class="li">[UIElevation_Theming_CoreUI] - Unable to see the signatures with coral dark theme</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.4.0 - February 2025</dt>
<dd class="dd">Fixed: Minor bug fixes and security improvements.</dd>
<dt class="dt dlterm">Version 26.3.1 - November 2024</dt>
<dd class="dd">Fixed: Minor bug fixes and minor security improvements.</dd>
<dt class="dt dlterm">Version 26.2.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed following bugs and reported defects:<ul class="ul" id="store-rn-hr-document-templates__ul_gtc_mvj_1cc">
<li class="li">HTML Document Templates are showing extra spaces after variables of type "Date"</li>
<li class="li">Security issues around Cross-Site Scripting (XSS)</li>
<li class="li">Date field display related issues</li>
<li class="li">Document Template is being saved without updating the participants when table name is changed.</li>
<li class="li">User Date format affecting custom date field in document templates.</li>
<li class="li">Save and Submit button on Document task on portal is causing Discrepancies when used one after the other</li>
<li class="li">few minor defect fixes</li>
</ul></li>
<li class="li">New: Guided tours introduced for DT</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.1.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added Automatic Signature Date in PDF Templates for ServiceNow signing type.</li>
<li class="li">Fonts used in HTML Templates are now rendered correctly in the HTML Preview page for Document Templates v25.0.2.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.0.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">A new signature type 'Digital Signature - Smart Cards' is introduced for PDF Templates <ul class="ul">
<li class="li">This enables you to create PDF Document Templates with Digital Signature capabilities.</li>
<li class="li">You can digitally sign a PDF document using CAC/PIV cards or Smart Cards.</li>
<li class="li">This feature is available only when the 'Document Template integration with Digital Signatures using Smart Cards' store plugin is installed along with Document Templates.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.3.1 - January 2024</dt>
<dd class="dd">Fixed: Improved tables' security by fixing the ACLs with empty roles.</dd>
<dt class="dt dlterm">Version 25.3.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Ability to define 'Template level Date format'</li>
<li class="li">Ability to define 'Template Language' for dynamic fields translation</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-document-templates__ul_m4t_bhz_dzb">
<li class="li">Mandatory validation for PDF checkboxes are not working</li>
<li class="li">ACL Bypass via 'sn_doc_preview_pdf' UI Page</li>
<li class="li">Document content and sign tags are not loaded properly for the HTML doc tasks using Docusign</li>
<li class="li">Participants don't appear in the Word Template mapping fields (only in an upgraded instance)</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.0.2 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-document-templates__ul_nzl_bb1_2yb">
<li class="li">Manage template versions with start and end dates;</li>
<li class="li">E-signature support extended for PDF and Word templates</li>
<li class="li">Support for internal and external participants for E-signatures</li>
<li class="li">Technical/backend changes to support Word Templates integration</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.1.0 - May 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-document-templates__ul_u1s_rjd_3xb">
<li class="li">New:<ul class="ul" id="store-rn-hr-document-templates__ul_pmh_cb1_2yb">
<li class="li">For HR cases associated with HTML document templates, introduced the ability to cancel the document tasks associated with parent HR case when a parent case gets cancelled.</li>
<li class="li">Admins can de-activate the business rule associated with this capability if they do not want the document tasks to be cancelled when the associated parent HR case gets cancelled.</li>
<li class="li">The Preview Document modal in an HR Case now supports the display of dynamic content instead of variables in the Edit mode.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-document-templates__ul_jsr_cpy_fwb">
<li class="li">New:<ul class="ul">
<li class="li">Rejection flows in document tasks have been introduced for HTML Document templates. A participant can choose to decline to sign the document once the task is assigned. While declining, the participant can
provide the reasons for declining the task. The agent working on the case would be able to see the reasons provided by participant as Additional comments in activity stream. If required, the agent can make
changes to the content of the document in the Preview Document modal and save the document. The document tasks can be initiated for participants with the updated document.</li>
<li class="li">Rejection flows in document tasks of HTML Document Templates work with ServiceNow signing and with integrations such as AdobeSign and DocuSign.</li>
<li class="li">Upgraded the mobile list card views and mobile input form screens for Document Templates. <ul class="ul">
<li class="li">A script action reverts old card views with new card views. If there are customisations done on legacy cards, the script retains the legacy cards and does not replace them with new cards.</li>
<li class="li">A script action inactivates new function instances if customisations are done on legacy function instances or its related records. If no customisations are done, then existing function instances will be
inactivated.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.2.1 - January 2023</dt>
<dd class="dd">Fixed: FSM Agent Mobile - Sign & PDF generation not working in both iOS and android with latest document templates.</dd>
<dt class="dt dlterm">Version 22.2.0 - November 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-document-templates__ul_hlg_1py_fwb">
<li class="li">New: Variables will be supported in Document Template Configuration</li>
<li class="li">Fixed: Accessibility issues related to 200% zoom</li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.1.0 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-document-templates__ul_mmc_svj_35b">
<li class="li">Enable agents in the Agent Workspace to create document tasks from HTML Doc Templates</li>
<li class="li">Enable participants to sign the document tasks created from HTML Doc Templates in Agent Workspace</li>
<li class="li">Mark the participants in the Document template optional via the Optional field so that if the participant is empty the document task is not created for this participant.</li>
<li class="li">Configure participants in the Document template using advanced scripting.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.0.1 - May 2022</dt>
<dd class="dd">
<p class="p">Fixed: Fix for emails related to document tasks were not visible to users having access to Document Task Record.</p>
</dd>
<dt class="dt dlterm">Version 22.0.0</dt>
<dd class="dd">Changed: Technical/backend changes to support e-signature integrations</dd>
<dt class="dt dlterm">Version 21.0.0 - February 2022</dt>
<dd class="dd">With the <span class="ph">ServiceNow®</span> Document Templates application, you can create HTML and PDF document templates to generate standard letters or documents. You can automate and simplify the process of filling, signing, and
reviewing a document online.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-document-templates.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-document-templates.html\"><body id=\"store-rn-hr-document-templates\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-document-templates\" aria-labelledby=\"title_store-rn-hr-document-templates\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-document-templates\"><span class=\"ph\">Document Templates</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Document Templates</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-document-templates__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d81655e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 27.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-document-templates__ul_lfl_pqd_yfc\">\n <li class=\"li\">Signing support for PDF templates on Mobile Browser and Now Mobile (for following signing types : ServiceNow Sign , AdobeSign , DocuSign)</li>\n <li class=\"li\">Full window signing experience for Document Templates on Employee Centre , Now Mobile, Mobile Browser and Platform (for following signing types : AdobeSign and Docusign)</li>\n <li class=\"li\">Signing support for Document Templates directly from HR Agent Workspace via one-click redirection (for following signing types : AdobeSign and DocuSign)</li>\n <li class=\"li\">Filling/Reviewing PDF Document Templates directly from HR Agent Workspace (for following signing types : ServiceNow Sign)</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.4.2 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-document-templates__latest-store-rn-hr-document-templates\">Fixed: Minor bugs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.4.1 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">4 issues fixed as a part of this release:<ul class=\"ul\" id=\"store-rn-hr-document-templates__ul_yw1_src_1fc\">\n <li class=\"li\">Document templates in Edit mode does not delete old attachments</li>\n <li class=\"li\">Tick box field is getting cleared while Saving/Submitting the form</li>\n <li class=\"li\">Unable to delete header or footer image from HTML document template</li>\n <li class=\"li\">[UIElevation_Theming_CoreUI] - Unable to see the signatures with coral dark theme</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.4.0 - February 2025</dt>\n <dd class=\"dd\">Fixed: Minor bug fixes and security improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.1 - November 2024</dt>\n <dd class=\"dd\">Fixed: Minor bug fixes and minor security improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed following bugs and reported defects:<ul class=\"ul\" id=\"store-rn-hr-document-templates__ul_gtc_mvj_1cc\">\n <li class=\"li\">HTML Document Templates are showing extra spaces after variables of type "Date"</li>\n <li class=\"li\">Security issues around Cross-Site Scripting (XSS)</li>\n <li class=\"li\">Date field display related issues</li>\n <li class=\"li\">Document Template is being saved without updating the participants when table name is changed.</li>\n <li class=\"li\">User Date format affecting custom date field in document templates.</li>\n <li class=\"li\">Save and Submit button on Document task on portal is causing Discrepancies when used one after the other</li>\n <li class=\"li\">few minor defect fixes</li>\n </ul></li>\n <li class=\"li\">New: Guided tours introduced for DT</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Added Automatic Signature Date in PDF Templates for ServiceNow signing type.</li>\n <li class=\"li\">Fonts used in HTML Templates are now rendered correctly in the HTML Preview page for Document Templates v25.0.2.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">A new signature type 'Digital Signature - Smart Cards' is introduced for PDF Templates <ul class=\"ul\">\n <li class=\"li\">This enables you to create PDF Document Templates with Digital Signature capabilities.</li>\n <li class=\"li\">You can digitally sign a PDF document using CAC/PIV cards or Smart Cards.</li>\n <li class=\"li\">This feature is available only when the 'Document Template integration with Digital Signatures using Smart Cards' store plugin is installed along with Document Templates.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.3.1 - January 2024</dt>\n <dd class=\"dd\">Fixed: Improved tables' security by fixing the ACLs with empty roles.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.3.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Ability to define 'Template level Date format'</li>\n <li class=\"li\">Ability to define 'Template Language' for dynamic fields translation</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-document-templates__ul_m4t_bhz_dzb\">\n <li class=\"li\">Mandatory validation for PDF checkboxes are not working</li>\n <li class=\"li\">ACL Bypass via 'sn_doc_preview_pdf' UI Page</li>\n <li class=\"li\">Document content and sign tags are not loaded properly for the HTML doc tasks using Docusign</li>\n <li class=\"li\">Participants don't appear in the Word Template mapping fields (only in an upgraded instance)</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.2 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-document-templates__ul_nzl_bb1_2yb\">\n <li class=\"li\">Manage template versions with start and end dates;</li>\n <li class=\"li\">E-signature support extended for PDF and Word templates</li>\n <li class=\"li\">Support for internal and external participants for E-signatures</li>\n <li class=\"li\">Technical/backend changes to support Word Templates integration</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.0 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-document-templates__ul_u1s_rjd_3xb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-document-templates__ul_pmh_cb1_2yb\">\n <li class=\"li\">For HR cases associated with HTML document templates, introduced the ability to cancel the document tasks associated with parent HR case when a parent case gets cancelled.</li>\n <li class=\"li\">Admins can de-activate the business rule associated with this capability if they do not want the document tasks to be cancelled when the associated parent HR case gets cancelled.</li>\n <li class=\"li\">The Preview Document modal in an HR Case now supports the display of dynamic content instead of variables in the Edit mode.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-document-templates__ul_jsr_cpy_fwb\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Rejection flows in document tasks have been introduced for HTML Document templates. A participant can choose to decline to sign the document once the task is assigned. While declining, the participant can\n provide the reasons for declining the task. The agent working on the case would be able to see the reasons provided by participant as Additional comments in activity stream. If required, the agent can make\n changes to the content of the document in the Preview Document modal and save the document. The document tasks can be initiated for participants with the updated document.</li>\n <li class=\"li\">Rejection flows in document tasks of HTML Document Templates work with ServiceNow signing and with integrations such as AdobeSign and DocuSign.</li>\n <li class=\"li\">Upgraded the mobile list card views and mobile input form screens for Document Templates. <ul class=\"ul\">\n <li class=\"li\">A script action reverts old card views with new card views. If there are customisations done on legacy cards, the script retains the legacy cards and does not replace them with new cards.</li>\n <li class=\"li\">A script action inactivates new function instances if customisations are done on legacy function instances or its related records. If no customisations are done, then existing function instances will be\n inactivated.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.1 - January 2023</dt>\n <dd class=\"dd\">Fixed: FSM Agent Mobile - Sign & PDF generation not working in both iOS and android with latest document templates.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.0 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-document-templates__ul_hlg_1py_fwb\">\n <li class=\"li\">New: Variables will be supported in Document Template Configuration</li>\n <li class=\"li\">Fixed: Accessibility issues related to 200% zoom</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-document-templates__ul_mmc_svj_35b\">\n <li class=\"li\">Enable agents in the Agent Workspace to create document tasks from HTML Doc Templates</li>\n <li class=\"li\">Enable participants to sign the document tasks created from HTML Doc Templates in Agent Workspace</li>\n <li class=\"li\">Mark the participants in the Document template optional via the Optional field so that if the participant is empty the document task is not created for this participant.</li>\n <li class=\"li\">Configure participants in the Document template using advanced scripting.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.1 - May 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Fixed: Fix for emails related to document tasks were not visible to users having access to Document Task Record.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.0</dt>\n <dd class=\"dd\">Changed: Technical/backend changes to support e-signature integrations</dd>\n \n \n <dt class=\"dt dlterm\">Version 21.0.0 - February 2022</dt>\n <dd class=\"dd\">With the <span class=\"ph\">ServiceNow®</span> Document Templates application, you can create HTML and PDF document templates to generate standard letters or documents. You can automate and simplify the process of filling, signing, and\n reviewing a document online.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Document Templates release notes
Version history for the Document Templates application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.0.0 - August 2025
* New:
+ Signing support for PDF templates on Mobile Browser and Now Mobile (for following signing types : ServiceNow Sign , AdobeSign , DocuSign)
+ Full window signing experience for Document Templates on Employee Centre , Now Mobile, Mobile Browser and Platform (for following signing types : AdobeSign and Docusign)
+ Signing support for Document Templates directly from HR Agent Workspace via one-click redirection (for following signing types : AdobeSign and DocuSign)
+ Filling/Reviewing PDF Document Templates directly from HR Agent Workspace (for following signing types : ServiceNow Sign)
#### Version 26.4.2 - June 2025
Fixed: Minor bugs.
#### Version 26.4.1 - May 2025
* 4 issues fixed as a part of this release:
+ Document templates in Edit mode does not delete old attachments
+ Tick box field is getting cleared while Saving/Submitting the form
+ Unable to delete header or footer image from HTML document template
+ [UIElevation\_Theming\_CoreUI] - Unable to see the signatures with coral dark theme
#### Version 26.4.0 - February 2025
Fixed: Minor bug fixes and security improvements.
#### Version 26.3.1 - November 2024
Fixed: Minor bug fixes and minor security improvements.
#### Version 26.2.0 - August 2024
* Fixed following bugs and reported defects:
+ HTML Document Templates are showing extra spaces after variables of type "Date"
+ Security issues around Cross-Site Scripting (XSS)
+ Date field display related issues
+ Document Template is being saved without updating the participants when table name is changed.
+ User Date format affecting custom date field in document templates.
+ Save and Submit button on Document task on portal is causing Discrepancies when used one after the other
+ few minor defect fixes
* New: Guided tours introduced for DT
#### Version 26.1.0 - May 2024
* Added Automatic Signature Date in PDF Templates for ServiceNow signing type.
* Fonts used in HTML Templates are now rendered correctly in the HTML Preview page for Document Templates v25.0.2.
#### Version 26.0.0 - February 2024
* A new signature type 'Digital Signature - Smart Cards' is introduced for PDF Templates
+ This enables you to create PDF Document Templates with Digital Signature capabilities.
+ You can digitally sign a PDF document using CAC/PIV cards or Smart Cards.
+ This feature is available only when the 'Document Template integration with Digital Signatures using Smart Cards' store plugin is installed along with Document Templates.
#### Version 25.3.1 - January 2024
Fixed: Improved tables' security by fixing the ACLs with empty roles.
#### Version 25.3.0 - November 2023
* New:
+ Ability to define 'Template level Date format'
+ Ability to define 'Template Language' for dynamic fields translation
* Fixed:
+ Mandatory validation for PDF checkboxes are not working
+ ACL Bypass via 'sn\_doc\_preview\_pdf' UI Page
+ Document content and sign tags are not loaded properly for the HTML doc tasks using Docusign
+ Participants don't appear in the Word Template mapping fields (only in an upgraded instance)
#### Version 25.0.2 - August 2023
* New:
+ Manage template versions with start and end dates;
+ E-signature support extended for PDF and Word templates
+ Support for internal and external participants for E-signatures
+ Technical/backend changes to support Word Templates integration
#### Version 24.1.0 - May 2023
* New:
+ For HR cases associated with HTML document templates, introduced the ability to cancel the document tasks associated with parent HR case when a parent case gets cancelled.
+ Admins can de-activate the business rule associated with this capability if they do not want the document tasks to be cancelled when the associated parent HR case gets cancelled.
+ The Preview Document modal in an HR Case now supports the display of dynamic content instead of variables in the Edit mode.
#### Version 24.0.0 - February 2023
* New:
+ Rejection flows in document tasks have been introduced for HTML Document templates. A participant can choose to decline to sign the document once the task is assigned. While declining, the participant can
provide the reasons for declining the task. The agent working on the case would be able to see the reasons provided by participant as Additional comments in activity stream. If required, the agent can make
changes to the content of the document in the Preview Document modal and save the document. The document tasks can be initiated for participants with the updated document.
+ Rejection flows in document tasks of HTML Document Templates work with ServiceNow signing and with integrations such as AdobeSign and DocuSign.
+ Upgraded the mobile list card views and mobile input form screens for Document Templates.
- A script action reverts old card views with new card views. If there are customisations done on legacy cards, the script retains the legacy cards and does not replace them with new cards.
- A script action inactivates new function instances if customisations are done on legacy function instances or its related records. If no customisations are done, then existing function instances will be
inactivated.
#### Version 22.2.1 - January 2023
Fixed: FSM Agent Mobile - Sign & PDF generation not working in both iOS and android with latest document templates.
#### Version 22.2.0 - November 2022
* New: Variables will be supported in Document Template Configuration
* Fixed: Accessibility issues related to 200% zoom
#### Version 22.1.0 - August 2022
* New:
+ Enable agents in the Agent Workspace to create document tasks from HTML Doc Templates
+ Enable participants to sign the document tasks created from HTML Doc Templates in Agent Workspace
+ Mark the participants in the Document template optional via the Optional field so that if the participant is empty the document task is not created for this participant.
+ Configure participants in the Document template using advanced scripting.
#### Version 22.0.1 - May 2022
Fixed: Fix for emails related to document tasks were not visible to users having access to Document Task Record.
#### Version 22.0.0
Changed: Technical/backend changes to support e-signature integrations
#### Version 21.0.0 - February 2022
With the ServiceNow® Document Templates application, you can create HTML and PDF document templates to generate standard letters or documents. You can automate and simplify the process of filling, signing, and
reviewing a document online.
| ---
title: Document Templates release notes
description: Version history for the Document Templates application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Document Templates release notes
Version history for the Document Templates application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.0.0 - August 2025
* New:
+ Signing support for PDF templates on Mobile Browser and Now Mobile (for following signing types : ServiceNow Sign , AdobeSign , DocuSign)
+ Full window signing experience for Document Templates on Employee Centre , Now Mobile, Mobile Browser and Platform (for following signing types : AdobeSign and Docusign)
+ Signing support for Document Templates directly from HR Agent Workspace via one-click redirection (for following signing types : AdobeSign and DocuSign)
+ Filling/Reviewing PDF Document Templates directly from HR Agent Workspace (for following signing types : ServiceNow Sign)
#### Version 26.4.2 - June 2025
Fixed: Minor bugs.
#### Version 26.4.1 - May 2025
* 4 issues fixed as a part of this release:
+ Document templates in Edit mode does not delete old attachments
+ Tick box field is getting cleared while Saving/Submitting the form
+ Unable to delete header or footer image from HTML document template
+ [UIElevation\_Theming\_CoreUI] - Unable to see the signatures with coral dark theme
#### Version 26.4.0 - February 2025
Fixed: Minor bug fixes and security improvements.
#### Version 26.3.1 - November 2024
Fixed: Minor bug fixes and minor security improvements.
#### Version 26.2.0 - August 2024
* Fixed following bugs and reported defects:
+ HTML Document Templates are showing extra spaces after variables of type "Date"
+ Security issues around Cross-Site Scripting (XSS)
+ Date field display related issues
+ Document Template is being saved without updating the participants when table name is changed.
+ User Date format affecting custom date field in document templates.
+ Save and Submit button on Document task on portal is causing Discrepancies when used one after the other
+ few minor defect fixes
* New: Guided tours introduced for DT
#### Version 26.1.0 - May 2024
* Added Automatic Signature Date in PDF Templates for ServiceNow signing type.
* Fonts used in HTML Templates are now rendered correctly in the HTML Preview page for Document Templates v25.0.2.
#### Version 26.0.0 - February 2024
* A new signature type 'Digital Signature - Smart Cards' is introduced for PDF Templates
+ This enables you to create PDF Document Templates with Digital Signature capabilities.
+ You can digitally sign a PDF document using CAC/PIV cards or Smart Cards.
+ This feature is available only when the 'Document Template integration with Digital Signatures using Smart Cards' store plugin is installed along with Document Templates.
#### Version 25.3.1 - January 2024
Fixed: Improved tables' security by fixing the ACLs with empty roles.
#### Version 25.3.0 - November 2023
* New:
+ Ability to define 'Template level Date format'
+ Ability to define 'Template Language' for dynamic fields translation
* Fixed:
+ Mandatory validation for PDF checkboxes are not working
+ ACL Bypass via 'sn\_doc\_preview\_pdf' UI Page
+ Document content and sign tags are not loaded properly for the HTML doc tasks using Docusign
+ Participants don't appear in the Word Template mapping fields (only in an upgraded instance)
#### Version 25.0.2 - August 2023
* New:
+ Manage template versions with start and end dates;
+ E-signature support extended for PDF and Word templates
+ Support for internal and external participants for E-signatures
+ Technical/backend changes to support Word Templates integration
#### Version 24.1.0 - May 2023
* New:
+ For HR cases associated with HTML document templates, introduced the ability to cancel the document tasks associated with parent HR case when a parent case gets cancelled.
+ Admins can de-activate the business rule associated with this capability if they do not want the document tasks to be cancelled when the associated parent HR case gets cancelled.
+ The Preview Document modal in an HR Case now supports the display of dynamic content instead of variables in the Edit mode.
#### Version 24.0.0 - February 2023
* New:
+ Rejection flows in document tasks have been introduced for HTML Document templates. A participant can choose to decline to sign the document once the task is assigned. While declining, the participant can
provide the reasons for declining the task. The agent working on the case would be able to see the reasons provided by participant as Additional comments in activity stream. If required, the agent can make
changes to the content of the document in the Preview Document modal and save the document. The document tasks can be initiated for participants with the updated document.
+ Rejection flows in document tasks of HTML Document Templates work with ServiceNow signing and with integrations such as AdobeSign and DocuSign.
+ Upgraded the mobile list card views and mobile input form screens for Document Templates.
- A script action reverts old card views with new card views. If there are customisations done on legacy cards, the script retains the legacy cards and does not replace them with new cards.
- A script action inactivates new function instances if customisations are done on legacy function instances or its related records. If no customisations are done, then existing function instances will be
inactivated.
#### Version 22.2.1 - January 2023
Fixed: FSM Agent Mobile - Sign & PDF generation not working in both iOS and android with latest document templates.
#### Version 22.2.0 - November 2022
* New: Variables will be supported in Document Template Configuration
* Fixed: Accessibility issues related to 200% zoom
#### Version 22.1.0 - August 2022
* New:
+ Enable agents in the Agent Workspace to create document tasks from HTML Doc Templates
+ Enable participants to sign the document tasks created from HTML Doc Templates in Agent Workspace
+ Mark the participants in the Document template optional via the Optional field so that if the participant is empty the document task is not created for this participant.
+ Configure participants in the Document template using advanced scripting.
#### Version 22.0.1 - May 2022
Fixed: Fix for emails related to document tasks were not visible to users having access to Document Task Record.
#### Version 22.0.0
Changed: Technical/backend changes to support e-signature integrations
#### Version 21.0.0 - February 2022
With the ServiceNow® Document Templates application, you can create HTML and PDF document templates to generate standard letters or documents. You can automate and simplify the process of filling, signing, and
reviewing a document online.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-egd-activities.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-egd-activities.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-egd-activities.html | Career Conversations release notes | Version history for the Career Conversations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-egd-activities.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-egd-activities.html"><body id="store-rn-hr-egd-activities"><main role="main"><article role="article" class="dita" id="store-rn-hr-egd-activities" aria-labelledby="title_store-rn-hr-egd-activities">
<h1 class="title topictitle1" id="title_store-rn-hr-egd-activities">Career Conversations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Career Conversations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-egd-activities__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d30104e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.5.2 - May 2025</dt>
<dd class="dd" id="store-rn-hr-egd-activities__latest-store-rn-hr-egd-activities">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Coral Theming changes</li>
<li class="li">API's for Persona Assistant for Conversations</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.4.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Accessibility issues</li>
<li class="li">Review skills modal padding issues</li>
<li class="li">Fixed console errors in Conversations when TD Core is not installed in the instance</li>
<li class="li">Browser compliance issues</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Surfaced developing skills in employee career conversations</li>
<li class="li">Surfaced skill activity insights in the validation flow</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.2.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Improved scope security</li>
<li class="li">Various usability defects</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.2 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Goals are included in the conversation details side panel when the "Employee Goals" application is installed</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Employees can now initiate conversations with their managers</li>
<li class="li">Mentees can now initiate conversations with their mentors</li>
</ul>
</li>
<li class="li">Fixed: Various issues related to user experience</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.3 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Added support for mentoring conversations</li>
<li class="li">Added support for Outlook/Exchange integration to create conversation meetings</li>
<li class="li">Added support for Suggested talking points widget for Growth Plan Check-ins</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - January 2024</dt>
<dd class="dd">Added fixes for empty ACLs.</dd>
<dt class="dt dlterm">Version 2.0.1 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Quarterly patch containing fixes only.</li>
<li class="li">Reference the linked documentation for more details on features, configurations, and other setup instructions.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - September 2023</dt>
<dd class="dd">
<p class="p">EGD Activities provides managers and employees with tools to enable employee growth and development. Activities includes EGD Discussions, a tool to help guide managers and employees prepare for and have more frequent
manager/employee growth conversations.</p>
</dd>
<dt class="dt dlterm">Version 1.0.4 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Initial release of Employee Growth & Development functionality.</li>
<li class="li">Contains Conversations application</li>
<li class="li">Reference the linked documentation for more details on features, configurations, and other setup instructions.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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Activities includes EGD Discussions, a tool to help guide managers and employees prepare for and have more frequent\n manager/employee growth conversations.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Initial release of Employee Growth & Development functionality.</li>\n <li class=\"li\">Contains Conversations application</li>\n <li class=\"li\">Reference the linked documentation for more details on features, configurations, and other setup instructions.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Career Conversations release notes
Version history for the Career Conversations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.5.2 - May 2025
* Changed:
+ Coral Theming changes
+ API's for Persona Assistant for Conversations
#### Version 3.4.0 - February 2025
* Fixed:
+ Accessibility issues
+ Review skills modal padding issues
+ Fixed console errors in Conversations when TD Core is not installed in the instance
+ Browser compliance issues
#### Version 3.3.0 - November 2024
* Surfaced developing skills in employee career conversations
* Surfaced skill activity insights in the validation flow
#### Version 3.2.0 - August 2024
* Fixed:
+ Improved scope security
+ Various usability defects
#### Version 3.1.2 - May 2024
* New: Goals are included in the conversation details side panel when the "Employee Goals" application is installed
* Changed:
+ Employees can now initiate conversations with their managers
+ Mentees can now initiate conversations with their mentors
* Fixed: Various issues related to user experience
#### Version 3.0.3 - February 2024
* New
+ Added support for mentoring conversations
+ Added support for Outlook/Exchange integration to create conversation meetings
+ Added support for Suggested talking points widget for Growth Plan Check-ins
#### Version 2.0.2 - January 2024
Added fixes for empty ACLs.
#### Version 2.0.1 - November 2023
* New:
+ Quarterly patch containing fixes only.
+ Reference the linked documentation for more details on features, configurations, and other setup instructions.
#### Version 2.0.0 - September 2023
EGD Activities provides managers and employees with tools to enable employee growth and development. Activities includes EGD Discussions, a tool to help guide managers and employees prepare for and have more frequent
manager/employee growth conversations.
#### Version 1.0.4 - August 2023
* New
+ Initial release of Employee Growth & Development functionality.
+ Contains Conversations application
+ Reference the linked documentation for more details on features, configurations, and other setup instructions.
| ---
title: Career Conversations release notes
description: Version history for the Career Conversations application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Career Conversations release notes
Version history for the Career Conversations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.5.2 - May 2025
* Changed:
+ Coral Theming changes
+ API's for Persona Assistant for Conversations
#### Version 3.4.0 - February 2025
* Fixed:
+ Accessibility issues
+ Review skills modal padding issues
+ Fixed console errors in Conversations when TD Core is not installed in the instance
+ Browser compliance issues
#### Version 3.3.0 - November 2024
* Surfaced developing skills in employee career conversations
* Surfaced skill activity insights in the validation flow
#### Version 3.2.0 - August 2024
* Fixed:
+ Improved scope security
+ Various usability defects
#### Version 3.1.2 - May 2024
* New: Goals are included in the conversation details side panel when the "Employee Goals" application is installed
* Changed:
+ Employees can now initiate conversations with their managers
+ Mentees can now initiate conversations with their mentors
* Fixed: Various issues related to user experience
#### Version 3.0.3 - February 2024
* New
+ Added support for mentoring conversations
+ Added support for Outlook/Exchange integration to create conversation meetings
+ Added support for Suggested talking points widget for Growth Plan Check-ins
#### Version 2.0.2 - January 2024
Added fixes for empty ACLs.
#### Version 2.0.1 - November 2023
* New:
+ Quarterly patch containing fixes only.
+ Reference the linked documentation for more details on features, configurations, and other setup instructions.
#### Version 2.0.0 - September 2023
EGD Activities provides managers and employees with tools to enable employee growth and development. Activities includes EGD Discussions, a tool to help guide managers and employees prepare for and have more frequent
manager/employee growth conversations.
#### Version 1.0.4 - August 2023
* New
+ Initial release of Employee Growth & Development functionality.
+ Contains Conversations application
+ Reference the linked documentation for more details on features, configurations, and other setup instructions.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-egd-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-egd-core.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-egd-core.html | Talent Development Core release notes | Version history for the Employee Growth and Development Core on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-egd-core.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-egd-core.html"><body id="store-rn-hr-egd-core"><main role="main"><article role="article" class="dita" id="store-rn-hr-egd-core" aria-labelledby="title_store-rn-hr-egd-core">
<h1 class="title topictitle1" id="title_store-rn-hr-egd-core">Talent Development Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Employee Growth and Development Core on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-egd-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d432823e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.2.1 - August 2025</dt>
<dd class="dd">Minor licensing changes.</dd>
<dt class="dt dlterm">Version 5.1.4 - June 2025</dt>
<dd class="dd" id="store-rn-hr-egd-core__latest-store-rn-hr-egd-core">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 5.1.3 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Minor performance updates</li>
<li class="li">Theming changes</li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.3 - February 2025</dt>
<dd class="dd">New Feature: Growth Plan Generation - This feature allows employees to input their goals and interests in text form and then generate a personalized growth plan for them to get started on their
growth journey.</dd>
<dt class="dt dlterm">Version 4.3.2 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Growth Plan Activity Insights for Skill Validation</li>
<li class="li">Aspirations Activity Insights for Skill Validation</li>
</ul>
</li>
<li class="li">Updated:
<ul class="ul">
<li class="li">Security improvements for aspirations</li>
<li class="li">Security improvements for growth plans</li>
<li class="li">Demo Data for aspirations and growth plans</li>
</ul>
</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">UI issues in Skill approvals flyout</li>
<li class="li">UI issues in edit link for aspirations</li>
<li class="li">RCA issues with Career Hub, Aspirations</li>
<li class="li">Tabbing issue in Growth Plans</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.2.2 - August 2024</dt>
<dd class="dd">Fixed: Various accessibility and usability defects.</dd>
<dt class="dt dlterm">Version 4.1.9 - July 2024</dt>
<dd class="dd">Application renamed from EGD Core to Talent Development Core.</dd>
<dt class="dt dlterm">Version 4.1.7 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Growth plans <ul class="ul">
<li class="li">Employee goals can be used to create a growth plan</li>
</ul>
</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Aspirations, Career Hub, and Growth plans <ul class="ul">
<li class="li">Various accessibility and internationalization issues</li>
<li class="li">Various issues to improve user experience</li>
</ul>
</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.4 - February 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-egd-core__ul_yp4_5fl_d1c">
<li class="li">New Growth Plans: Support for Mentoring Employees can enroll in mentoring and find mentors as a part of their growth plans</li>
<li class="li">Growth Plans: Support for Enhanced Conversations<ul class="ul" id="store-rn-hr-egd-core__ul_zxm_wfl_d1c">
<li class="li">If Outlook Integration is supported in Conversations, employees can leverage that capability when scheduling within growth plans</li>
</ul></li>
<li class="li">Career Hub: Support for Opportunity Marketplace Employees can view top-matching internal job opportunities and their recent job application status</li>
<li class="li">Aspirations: Featured Aspirations by Company Employees can view up to 9 role or skill aspirations promoted by their organization from a new widget</li>
<li class="li">Featured by your company:<ul class="ul" id="store-rn-hr-egd-core__ul_ozs_2gl_d1c">
<li class="li">Changed Growth Plans: To support enhanced Conversation scheduling, date is no longer a required field when creating a growth plan; it can be added later.</li>
<li class="li">Career Hub: Enabled auto-updating completed steps and retrieving skipped steps in Get started widget</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.5 - January 2024</dt>
<dd class="dd">Fixed: Misconfiguration of ACLs for EGD Core.</dd>
<dt class="dt dlterm">Version 3.0.4 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Growth Plans:<ul class="ul">
<li class="li">Users can now resequence activities in their growth plans</li>
<li class="li">Admins can configure whether and how to automatically start activities</li>
<li class="li">Various usability and accessibility improvements</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Aspirations:<ul class="ul">
<li class="li">Users can now add links to Aspiration descriptions using the HTML editor button</li>
<li class="li">Only a single confirmation is now displayed after completing an aspiration</li>
<li class="li">Various accessibility fixes</li>
</ul></li>
<li class="li">Career Hub:<ul class="ul">
<li class="li">Skills are now displayed without reloading after uploading a resume and importing skills to your profile</li>
<li class="li">Various accessibility and visual experience fixes</li>
</ul></li>
<li class="li">Growth Plans: <ul class="ul">
<li class="li">Users can now open Growth Plans in a new tab from the Growth Plan home page</li>
<li class="li">Auto-completed learning tasks are displayed as complete in the Growth Plan activity flyout</li>
<li class="li">Demo data fixes</li>
<li class="li">EGD Admins can now access the EGD Core properties page</li>
<li class="li">Activity templates can be deleted</li>
<li class="li">Various responsive, accessibility, and visual experience fixes</li>
</ul></li>
</ul></li>
<li class="li">Removed:<ul class="ul">
<li class="li">Growth Plans:<ul class="ul">
<li class="li">The following activity categories are no longer available for Growth Plan templates <ul class="ul">
<li class="li">Validation</li>
<li class="li">Development</li>
<li class="li">Other</li>
</ul></li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - September 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The ServiceNow Employee Growth and Development core application supports an end-to-end process for employees and managers to identify, track, and take control of their career growth and development journey. Embedded within
Employee Center, employees have a centralized and unified place to design their personalized roadmap for career growth in an intuitive and comprehensive application.</li>
<li class="li">Key highlights:<ul class="ul" id="store-rn-hr-egd-core__ul_kyk_lb2_5yb">
<li class="li">Helps capture an employee's aspirations and turn them into actionable growth plans.</li>
<li class="li">Aids in creation, update and tracking of career growth and development plans.</li>
<li class="li">A personalized overview for an employee that captures key information of all their activities under career growth and development in the form of Career Hub.</li>
<li class="li">Built on skills intelligence engine to identify areas to help identify gaps and provide recommendations to advance and grow careers.</li>
<li class="li">Provide proactive prompts to keep growth and development at the forefront of employees thoughts.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.6 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Initial release of Employee Growth & Development functionality.</li>
<li class="li">Changed: A new navigation link to Your career will be added to the Mega Menu in Employee Center.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-egd-core.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-egd-core.html\"><body id=\"store-rn-hr-egd-core\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-egd-core\" aria-labelledby=\"title_store-rn-hr-egd-core\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-egd-core\">Talent Development Core release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Employee Growth and Development Core on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-egd-core__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d432823e56\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 5.2.1 - August 2025</dt>\n <dd class=\"dd\">Minor licensing changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.4 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-egd-core__latest-store-rn-hr-egd-core\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.3 - May 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Minor performance updates</li>\n <li class=\"li\">Theming changes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.3 - February 2025</dt>\n <dd class=\"dd\">New Feature: Growth Plan Generation - This feature allows employees to input their goals and interests in text form and then generate a personalized growth plan for them to get started on their\n growth journey.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.3.2 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Growth Plan Activity Insights for Skill Validation</li>\n <li class=\"li\">Aspirations Activity Insights for Skill Validation</li>\n </ul>\n </li>\n <li class=\"li\">Updated:\n <ul class=\"ul\">\n <li class=\"li\">Security improvements for aspirations</li>\n <li class=\"li\">Security improvements for growth plans</li>\n <li class=\"li\">Demo Data for aspirations and growth plans</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">UI issues in Skill approvals flyout</li>\n <li class=\"li\">UI issues in edit link for aspirations</li>\n <li class=\"li\">RCA issues with Career Hub, Aspirations</li>\n <li class=\"li\">Tabbing issue in Growth Plans</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.2 - August 2024</dt>\n <dd class=\"dd\">Fixed: Various accessibility and usability defects.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.9 - July 2024</dt>\n <dd class=\"dd\">Application renamed from EGD Core to Talent Development Core.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.7 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Growth plans <ul class=\"ul\">\n <li class=\"li\">Employee goals can be used to create a growth plan</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Aspirations, Career Hub, and Growth plans <ul class=\"ul\">\n <li class=\"li\">Various accessibility and internationalization issues</li>\n <li class=\"li\">Various issues to improve user experience</li>\n </ul>\n </li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.4 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-egd-core__ul_yp4_5fl_d1c\">\n <li class=\"li\">New Growth Plans: Support for Mentoring Employees can enroll in mentoring and find mentors as a part of their growth plans</li>\n <li class=\"li\">Growth Plans: Support for Enhanced Conversations<ul class=\"ul\" id=\"store-rn-hr-egd-core__ul_zxm_wfl_d1c\">\n <li class=\"li\">If Outlook Integration is supported in Conversations, employees can leverage that capability when scheduling within growth plans</li>\n </ul></li>\n <li class=\"li\">Career Hub: Support for Opportunity Marketplace Employees can view top-matching internal job opportunities and their recent job application status</li>\n <li class=\"li\">Aspirations: Featured Aspirations by Company Employees can view up to 9 role or skill aspirations promoted by their organization from a new widget</li>\n <li class=\"li\">Featured by your company:<ul class=\"ul\" id=\"store-rn-hr-egd-core__ul_ozs_2gl_d1c\">\n <li class=\"li\">Changed Growth Plans: To support enhanced Conversation scheduling, date is no longer a required field when creating a growth plan; it can be added later.</li>\n <li class=\"li\">Career Hub: Enabled auto-updating completed steps and retrieving skipped steps in Get started widget</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.5 - January 2024</dt>\n <dd class=\"dd\">Fixed: Misconfiguration of ACLs for EGD Core.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.4 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Growth Plans:<ul class=\"ul\">\n <li class=\"li\">Users can now resequence activities in their growth plans</li>\n <li class=\"li\">Admins can configure whether and how to automatically start activities</li>\n <li class=\"li\">Various usability and accessibility improvements</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Aspirations:<ul class=\"ul\">\n <li class=\"li\">Users can now add links to Aspiration descriptions using the HTML editor button</li>\n <li class=\"li\">Only a single confirmation is now displayed after completing an aspiration</li>\n <li class=\"li\">Various accessibility fixes</li>\n </ul></li>\n <li class=\"li\">Career Hub:<ul class=\"ul\">\n <li class=\"li\">Skills are now displayed without reloading after uploading a resume and importing skills to your profile</li>\n <li class=\"li\">Various accessibility and visual experience fixes</li>\n </ul></li>\n <li class=\"li\">Growth Plans: <ul class=\"ul\">\n <li class=\"li\">Users can now open Growth Plans in a new tab from the Growth Plan home page</li>\n <li class=\"li\">Auto-completed learning tasks are displayed as complete in the Growth Plan activity flyout</li>\n <li class=\"li\">Demo data fixes</li>\n <li class=\"li\">EGD Admins can now access the EGD Core properties page</li>\n <li class=\"li\">Activity templates can be deleted</li>\n <li class=\"li\">Various responsive, accessibility, and visual experience fixes</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\">\n <li class=\"li\">Growth Plans:<ul class=\"ul\">\n <li class=\"li\">The following activity categories are no longer available for Growth Plan templates <ul class=\"ul\">\n <li class=\"li\">Validation</li>\n <li class=\"li\">Development</li>\n <li class=\"li\">Other</li>\n </ul></li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - September 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The ServiceNow Employee Growth and Development core application supports an end-to-end process for employees and managers to identify, track, and take control of their career growth and development journey. Embedded within\n Employee Center, employees have a centralized and unified place to design their personalized roadmap for career growth in an intuitive and comprehensive application.</li>\n <li class=\"li\">Key highlights:<ul class=\"ul\" id=\"store-rn-hr-egd-core__ul_kyk_lb2_5yb\">\n <li class=\"li\">Helps capture an employee's aspirations and turn them into actionable growth plans.</li>\n <li class=\"li\">Aids in creation, update and tracking of career growth and development plans.</li>\n <li class=\"li\">A personalized overview for an employee that captures key information of all their activities under career growth and development in the form of Career Hub.</li>\n <li class=\"li\">Built on skills intelligence engine to identify areas to help identify gaps and provide recommendations to advance and grow careers.</li>\n <li class=\"li\">Provide proactive prompts to keep growth and development at the forefront of employees thoughts.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Initial release of Employee Growth & Development functionality.</li>\n <li class=\"li\">Changed: A new navigation link to Your career will be added to the Mega Menu in Employee Center.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Talent Development Core release notes
Version history for the Employee Growth and Development Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.2.1 - August 2025
Minor licensing changes.
#### Version 5.1.4 - June 2025
Minor bug fixes.
#### Version 5.1.3 - May 2025
* Minor performance updates
* Theming changes
#### Version 5.0.3 - February 2025
New Feature: Growth Plan Generation - This feature allows employees to input their goals and interests in text form and then generate a personalized growth plan for them to get started on their
growth journey.
#### Version 4.3.2 - November 2024
* New:
+ Growth Plan Activity Insights for Skill Validation
+ Aspirations Activity Insights for Skill Validation
* Updated:
+ Security improvements for aspirations
+ Security improvements for growth plans
+ Demo Data for aspirations and growth plans
* Fixed:
+ UI issues in Skill approvals flyout
+ UI issues in edit link for aspirations
+ RCA issues with Career Hub, Aspirations
+ Tabbing issue in Growth Plans
#### Version 4.2.2 - August 2024
Fixed: Various accessibility and usability defects.
#### Version 4.1.9 - July 2024
Application renamed from EGD Core to Talent Development Core.
#### Version 4.1.7 - May 2024
* New:
+ Growth plans
- Employee goals can be used to create a growth plan
* Fixed:
+ Aspirations, Career Hub, and Growth plans
- Various accessibility and internationalization issues
- Various issues to improve user experience
#### Version 4.0.4 - February 2024
* New Growth Plans: Support for Mentoring Employees can enroll in mentoring and find mentors as a part of their growth plans
* Growth Plans: Support for Enhanced Conversations
+ If Outlook Integration is supported in Conversations, employees can leverage that capability when scheduling within growth plans
* Career Hub: Support for Opportunity Marketplace Employees can view top-matching internal job opportunities and their recent job application status
* Aspirations: Featured Aspirations by Company Employees can view up to 9 role or skill aspirations promoted by their organization from a new widget
* Featured by your company:
+ Changed Growth Plans: To support enhanced Conversation scheduling, date is no longer a required field when creating a growth plan; it can be added later.
+ Career Hub: Enabled auto-updating completed steps and retrieving skipped steps in Get started widget
#### Version 3.0.5 - January 2024
Fixed: Misconfiguration of ACLs for EGD Core.
#### Version 3.0.4 - November 2023
* New:
+ Growth Plans:
- Users can now resequence activities in their growth plans
- Admins can configure whether and how to automatically start activities
- Various usability and accessibility improvements
* Fixed:
+ Aspirations:
- Users can now add links to Aspiration descriptions using the HTML editor button
- Only a single confirmation is now displayed after completing an aspiration
- Various accessibility fixes
+ Career Hub:
- Skills are now displayed without reloading after uploading a resume and importing skills to your profile
- Various accessibility and visual experience fixes
+ Growth Plans:
- Users can now open Growth Plans in a new tab from the Growth Plan home page
- Auto-completed learning tasks are displayed as complete in the Growth Plan activity flyout
- Demo data fixes
- EGD Admins can now access the EGD Core properties page
- Activity templates can be deleted
- Various responsive, accessibility, and visual experience fixes
* Removed:
+ Growth Plans:
- The following activity categories are no longer available for Growth Plan templates
* Validation
* Development
* Other
#### Version 2.0.0 - September 2023
* The ServiceNow Employee Growth and Development core application supports an end-to-end process for employees and managers to identify, track, and take control of their career growth and development journey. Embedded within
Employee Center, employees have a centralized and unified place to design their personalized roadmap for career growth in an intuitive and comprehensive application.
* Key highlights:
+ Helps capture an employee's aspirations and turn them into actionable growth plans.
+ Aids in creation, update and tracking of career growth and development plans.
+ A personalized overview for an employee that captures key information of all their activities under career growth and development in the form of Career Hub.
+ Built on skills intelligence engine to identify areas to help identify gaps and provide recommendations to advance and grow careers.
+ Provide proactive prompts to keep growth and development at the forefront of employees thoughts.
#### Version 1.0.6 - August 2023
* New: Initial release of Employee Growth & Development functionality.
* Changed: A new navigation link to Your career will be added to the Mega Menu in Employee Center.
| ---
title: Talent Development Core release notes
description: Version history for the Employee Growth and Development Core on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Talent Development Core release notes
Version history for the Employee Growth and Development Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.2.1 - August 2025
Minor licensing changes.
#### Version 5.1.4 - June 2025
Minor bug fixes.
#### Version 5.1.3 - May 2025
* Minor performance updates
* Theming changes
#### Version 5.0.3 - February 2025
New Feature: Growth Plan Generation - This feature allows employees to input their goals and interests in text form and then generate a personalized growth plan for them to get started on their
growth journey.
#### Version 4.3.2 - November 2024
* New:
+ Growth Plan Activity Insights for Skill Validation
+ Aspirations Activity Insights for Skill Validation
* Updated:
+ Security improvements for aspirations
+ Security improvements for growth plans
+ Demo Data for aspirations and growth plans
* Fixed:
+ UI issues in Skill approvals flyout
+ UI issues in edit link for aspirations
+ RCA issues with Career Hub, Aspirations
+ Tabbing issue in Growth Plans
#### Version 4.2.2 - August 2024
Fixed: Various accessibility and usability defects.
#### Version 4.1.9 - July 2024
Application renamed from EGD Core to Talent Development Core.
#### Version 4.1.7 - May 2024
* New:
+ Growth plans
- Employee goals can be used to create a growth plan
* Fixed:
+ Aspirations, Career Hub, and Growth plans
- Various accessibility and internationalization issues
- Various issues to improve user experience
#### Version 4.0.4 - February 2024
* New Growth Plans: Support for Mentoring Employees can enroll in mentoring and find mentors as a part of their growth plans
* Growth Plans: Support for Enhanced Conversations
+ If Outlook Integration is supported in Conversations, employees can leverage that capability when scheduling within growth plans
* Career Hub: Support for Opportunity Marketplace Employees can view top-matching internal job opportunities and their recent job application status
* Aspirations: Featured Aspirations by Company Employees can view up to 9 role or skill aspirations promoted by their organization from a new widget
* Featured by your company:
+ Changed Growth Plans: To support enhanced Conversation scheduling, date is no longer a required field when creating a growth plan; it can be added later.
+ Career Hub: Enabled auto-updating completed steps and retrieving skipped steps in Get started widget
#### Version 3.0.5 - January 2024
Fixed: Misconfiguration of ACLs for EGD Core.
#### Version 3.0.4 - November 2023
* New:
+ Growth Plans:
- Users can now resequence activities in their growth plans
- Admins can configure whether and how to automatically start activities
- Various usability and accessibility improvements
* Fixed:
+ Aspirations:
- Users can now add links to Aspiration descriptions using the HTML editor button
- Only a single confirmation is now displayed after completing an aspiration
- Various accessibility fixes
+ Career Hub:
- Skills are now displayed without reloading after uploading a resume and importing skills to your profile
- Various accessibility and visual experience fixes
+ Growth Plans:
- Users can now open Growth Plans in a new tab from the Growth Plan home page
- Auto-completed learning tasks are displayed as complete in the Growth Plan activity flyout
- Demo data fixes
- EGD Admins can now access the EGD Core properties page
- Activity templates can be deleted
- Various responsive, accessibility, and visual experience fixes
* Removed:
+ Growth Plans:
- The following activity categories are no longer available for Growth Plan templates
* Validation
* Development
* Other
#### Version 2.0.0 - September 2023
* The ServiceNow Employee Growth and Development core application supports an end-to-end process for employees and managers to identify, track, and take control of their career growth and development journey. Embedded within
Employee Center, employees have a centralized and unified place to design their personalized roadmap for career growth in an intuitive and comprehensive application.
* Key highlights:
+ Helps capture an employee's aspirations and turn them into actionable growth plans.
+ Aids in creation, update and tracking of career growth and development plans.
+ A personalized overview for an employee that captures key information of all their activities under career growth and development in the form of Career Hub.
+ Built on skills intelligence engine to identify areas to help identify gaps and provide recommendations to advance and grow careers.
+ Provide proactive prompts to keep growth and development at the forefront of employees thoughts.
#### Version 1.0.6 - August 2023
* New: Initial release of Employee Growth & Development functionality.
* Changed: A new navigation link to Your career will be added to the Mega Menu in Employee Center.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-egd-mentoring.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-egd-mentoring.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-egd-mentoring.html | Mentoring release notes | Version history for the Mentoring application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-egd-mentoring.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-egd-mentoring.html"><body id="store-rn-hr-egd-mentoring"><main role="main"><article role="article" class="dita" id="store-rn-hr-egd-mentoring" aria-labelledby="title_store-rn-hr-egd-mentoring">
<h1 class="title topictitle1" id="title_store-rn-hr-egd-mentoring">Mentoring release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Mentoring application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-egd-mentoring__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d40936e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.1 - August 2025</dt>
<dd class="dd">Introduced Multiple mentoring programs: This capability allows mentors and mentees to enroll and participate in multiple concurrent mentoring programs based on criteria and descriptions defined by the admins. Admins can use
this feature to create, manage, and organize mentoring relationships based on topic of interest, skills, or job roles.</dd>
<dt class="dt dlterm">Version 1.4.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-egd-mentoring__latest-store-rn-hr-egd-mentoring"><ul class="ul">
<li class="li">New: Auto-close mentoring relationships after the grace period post due date.</li>
<li class="li">Changed: Change in APIs for Mentoring Activity Insights</li>
<li class="li">Fixed: Coral Theming</li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Data Model changes to store Mentoring Snapshot.</li>
<li class="li">Improved the way Mentoring snapshot is saved for Mentor Match Insights</li>
<li class="li">Performance Improvement changes for Mentoring Skill Activity Insights</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed demo data issue for Mentoring snapshot</li>
<li class="li">Fixed a11y violations in GP Mentorship card and enrollment</li>
<li class="li">Cosmetic UI fixes for Mentoring Filter flyout in Search Mentors</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - November 2024</dt>
<dd class="dd">Mentoring offers improved networking opportunities and enables individuals to forge meaningful connections. It equips employees with tools such as facilitating the search for guidance and
suitable mentors to expedite their learning and amplify their potential for career advancement.</dd>
</dl>
</section>
</div>
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} | # Mentoring release notes
Version history for the Mentoring application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - August 2025
Introduced Multiple mentoring programs: This capability allows mentors and mentees to enroll and participate in multiple concurrent mentoring programs based on criteria and descriptions defined by the admins. Admins can use
this feature to create, manage, and organize mentoring relationships based on topic of interest, skills, or job roles.
#### Version 1.4.0 - May 2025
* New: Auto-close mentoring relationships after the grace period post due date.
* Changed: Change in APIs for Mentoring Activity Insights
* Fixed: Coral Theming
#### Version 1.3.0 - February 2025
* New:
+ Data Model changes to store Mentoring Snapshot.
+ Improved the way Mentoring snapshot is saved for Mentor Match Insights
+ Performance Improvement changes for Mentoring Skill Activity Insights
* Fixed:
+ Fixed demo data issue for Mentoring snapshot
+ Fixed a11y violations in GP Mentorship card and enrollment
+ Cosmetic UI fixes for Mentoring Filter flyout in Search Mentors
#### Version 1.2.0 - November 2024
Mentoring offers improved networking opportunities and enables individuals to forge meaningful connections. It equips employees with tools such as facilitating the search for guidance and
suitable mentors to expedite their learning and amplify their potential for career advancement.
| ---
title: Mentoring release notes
description: Version history for the Mentoring application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Mentoring release notes
Version history for the Mentoring application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - August 2025
Introduced Multiple mentoring programs: This capability allows mentors and mentees to enroll and participate in multiple concurrent mentoring programs based on criteria and descriptions defined by the admins. Admins can use
this feature to create, manage, and organize mentoring relationships based on topic of interest, skills, or job roles.
#### Version 1.4.0 - May 2025
* New: Auto-close mentoring relationships after the grace period post due date.
* Changed: Change in APIs for Mentoring Activity Insights
* Fixed: Coral Theming
#### Version 1.3.0 - February 2025
* New:
+ Data Model changes to store Mentoring Snapshot.
+ Improved the way Mentoring snapshot is saved for Mentor Match Insights
+ Performance Improvement changes for Mentoring Skill Activity Insights
* Fixed:
+ Fixed demo data issue for Mentoring snapshot
+ Fixed a11y violations in GP Mentorship card and enrollment
+ Cosmetic UI fixes for Mentoring Filter flyout in Search Mentors
#### Version 1.2.0 - November 2024
Mentoring offers improved networking opportunities and enables individuals to forge meaningful connections. It equips employees with tools such as facilitating the search for guidance and
suitable mentors to expedite their learning and amplify their potential for career advancement.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-campaigns-workplace-from-fb.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-campaigns-workplace-from-fb.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-employee-campaigns-workplace-from-fb.html | Employee Campaigns for Workplace from Facebook release notes | Version history for the HR Service Delivery Employee Campaigns for Workplace from Facebook on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-campaigns-workplace-from-fb.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-campaigns-workplace-from-fb.html"><body id="store-rn-hr-employee-campaigns-workplace-from-fb"><main role="main"><article role="article" class="dita" id="store-rn-hr-employee-campaigns-workplace-from-fb" aria-labelledby="title_store-rn-hr-employee-campaigns-workplace-from-fb">
<h1 class="title topictitle1" id="title_store-rn-hr-employee-campaigns-workplace-from-fb"><span class="ph">Employee Campaigns for Workplace from Facebook</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span>
<span class="ph">Employee Campaigns for Workplace from Facebook</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-employee-campaigns-workplace-from-fb__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d541655e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.11 - January 2024</dt>
<dd class="dd" id="store-rn-hr-employee-campaigns-workplace-from-fb__latest-employee-campaigns-workplace-from-fb">Security fix.</dd>
<dt class="dt dlterm">Version 1.0.1 - November 2020</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-campaigns-workplace-from-fb__ul_acp_ddc_qnb">
<li class="li">New content category and content type to support posting rich content on Facebook Workplace, which includes message, image, and URL.</li>
<li class="li">Content published as a Facebook Workplace post to the targeted groups. The targeted groups can be one or more groups including open and closed.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-campaigns-workplace-from-fb.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-campaigns-workplace-from-fb.html\"><body id=\"store-rn-hr-employee-campaigns-workplace-from-fb\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-employee-campaigns-workplace-from-fb\" aria-labelledby=\"title_store-rn-hr-employee-campaigns-workplace-from-fb\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-employee-campaigns-workplace-from-fb\"><span class=\"ph\">Employee Campaigns for Workplace from Facebook</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span>\n <span class=\"ph\">Employee Campaigns for Workplace from Facebook</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-employee-campaigns-workplace-from-fb__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d541655e64\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.11 - January 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-employee-campaigns-workplace-from-fb__latest-employee-campaigns-workplace-from-fb\">Security fix.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - November 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-campaigns-workplace-from-fb__ul_acp_ddc_qnb\">\n <li class=\"li\">New content category and content type to support posting rich content on Facebook Workplace, which includes message, image, and URL.</li>\n <li class=\"li\">Content published as a Facebook Workplace post to the targeted groups. The targeted groups can be one or more groups including open and closed.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Employee Campaigns for Workplace from Facebook release notes
Version history for the HR Service Delivery
Employee Campaigns for Workplace from Facebook on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.11 - January 2024
Security fix.
#### Version 1.0.1 - November 2020
* New:
+ New content category and content type to support posting rich content on Facebook Workplace, which includes message, image, and URL.
+ Content published as a Facebook Workplace post to the targeted groups. The targeted groups can be one or more groups including open and closed.
| ---
title: Employee Campaigns for Workplace from Facebook release notes
description: Version history for the HR Service Delivery Employee Campaigns for Workplace
from Facebook on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Employee Campaigns for Workplace from Facebook release notes
Version history for the HR Service Delivery
Employee Campaigns for Workplace from Facebook on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.11 - January 2024
Security fix.
#### Version 1.0.1 - November 2020
* New:
+ New content category and content type to support posting rich content on Facebook Workplace, which includes message, image, and URL.
+ Content published as a Facebook Workplace post to the targeted groups. The targeted groups can be one or more groups including open and closed.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-integration-zoom.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-integration-zoom.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-employee-center-integration-zoom.html | Employee Center integration with Zoom release notes | Version history for the HR Employee Center integration with Zoom application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-integration-zoom.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-integration-zoom.html"><body id="store-rn-hr-employee-center-integration-zoom"><main role="main"><article role="article" class="dita" id="store-rn-hr-employee-center-integration-zoom" aria-labelledby="title_store-rn-hr-employee-center-integration-zoom">
<h1 class="title topictitle1" id="title_store-rn-hr-employee-center-integration-zoom">Employee Center integration with Zoom release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the HR Employee Center integration with Zoom application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-employee-center-integration-zoom__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d59907e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.10 - May 2024</dt>
<dd class="dd" id="store-rn-hr-employee-center-integration-zoom__latest-store-rn-hr-employee-center-integration-zoom">No new feature was delivered in May '24.</dd>
<dt class="dt dlterm">Version 2.0.3 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.1 - May 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center-integration-zoom__ul_edy_zrb_mxb">
<li class="li">Changed:<ul class="ul" id="store-rn-hr-employee-center-integration-zoom__ul_bzg_bsb_mxb">
<li class="li">Eliminate the need for admins to manually build a private Employee Center Zoom app by publishing a public Zoom app (ServiceNow Employee Center) in the Zoom App Marketplace.</li>
<li class="li">Connect your ServiceNow instance with your Zoom account to complete the configuration for the public Zoom app.</li>
<li class="li">Embed a custom portal rather than Employee Center in Zoom.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.5 - November 2022</dt>
<dd class="dd">Provides the admin configurations needed for setting up Employee Center in Zoom.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Employee Center integration with Zoom release notes
Version history for the HR Employee Center integration with Zoom application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.10 - May 2024
No new feature was delivered in May '24.
#### Version 2.0.3 - November 2023
Minor fixes.
#### Version 2.0.1 - May 2023
* Changed:
+ Eliminate the need for admins to manually build a private Employee Center Zoom app by publishing a public Zoom app (ServiceNow Employee Center) in the Zoom App Marketplace.
+ Connect your ServiceNow instance with your Zoom account to complete the configuration for the public Zoom app.
+ Embed a custom portal rather than Employee Center in Zoom.
#### Version 1.0.5 - November 2022
Provides the admin configurations needed for setting up Employee Center in Zoom.
| ---
title: Employee Center integration with Zoom release notes
description: Version history for the HR Employee Center integration with Zoom application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Employee Center integration with Zoom release notes
Version history for the HR Employee Center integration with Zoom application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.10 - May 2024
No new feature was delivered in May '24.
#### Version 2.0.3 - November 2023
Minor fixes.
#### Version 2.0.1 - May 2023
* Changed:
+ Eliminate the need for admins to manually build a private Employee Center Zoom app by publishing a public Zoom app (ServiceNow Employee Center) in the Zoom App Marketplace.
+ Connect your ServiceNow instance with your Zoom account to complete the configuration for the public Zoom app.
+ Embed a custom portal rather than Employee Center in Zoom.
#### Version 1.0.5 - November 2022
Provides the admin configurations needed for setting up Employee Center in Zoom.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro-kiosk.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro-kiosk.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro-kiosk.html | Employee Center Pro Kiosk release notes | Version history for the Employee Center Pro Kiosk application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro-kiosk.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro-kiosk.html"><body id="store-rn-hr-employee-center-pro-kiosk"><main role="main"><article role="article" class="dita" id="store-rn-hr-employee-center-pro-kiosk" aria-labelledby="title_store-rn-hr-employee-center-pro-kiosk">
<h1 class="title topictitle1" id="title_store-rn-hr-employee-center-pro-kiosk"><span class="ph">Employee Center Pro</span> Kiosk release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Employee Center Pro</span> Kiosk application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-employee-center-pro-kiosk__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d328270e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.3.3 - August 2025</dt>
<dd class="dd">Updated to support the latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 2.2.6 - May 2025</dt>
<dd class="dd" id="store-rn-hr-employee-center-pro-kiosk__latest-store-rn-hr-employee-center-pro-kiosk">
<ul class="ul">
<li class="li">Fixed a bug related to the feedback button overlay on the hamburger menu.</li>
<li class="li">Get new Employee Communications capabilities with a Workplace Service Delivery integration, a calendar widget view, RSVP/Waitlisting tools, events notifications, and more.</li>
<li class="li">Get improvements on experience feedback and feedback configurations.</li>
<li class="li">Leverage notifications in news content with Employee Center Pro.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.2 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Unified appointment booking experience with IT or HR: Employees can schedule in-person or virtual appointments with IT or HR to get help through a quick link in the Mega Menu or Quick Links widget.</li>
<li class="li">Fixed bugs that impacted the user interface, including: Email template now displays multiple events in the correct order.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.1 - November 2024</dt>
<dd class="dd">Fixed issues that impacted the user interface.</dd>
<dt class="dt dlterm">Version 2.0.2 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center-pro-kiosk__ul_opn_vd1_ccc">
<li class="li">Added targeted communications for the organization to share important information with deskless workers</li>
<li class="li">Includes a new taxonomy structure, topic page experience, and My Favorites widget for better support content browse experience.</li>
<li class="li">Introduced guided Self-service or support experience on the Employee Center Pro kiosk homepage. See Guided Self-Service in the Employee Center plugin for additional details.</li>
<li class="li">Added the Experience Feedback drawer widget to help improve the experience.</li>
<li class="li">Enabled employees to send their Schedule information or Knowledge Articles to themselves via sms/email for later viewing (send to SMS requires Twilio integration).</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.3 - May 2024</dt>
<dd class="dd">Kiosk based employee experience for the deskless workers to self serve, leading to improved productivity and operational efficiencies.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro-kiosk.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro-kiosk.html\"><body id=\"store-rn-hr-employee-center-pro-kiosk\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-employee-center-pro-kiosk\" aria-labelledby=\"title_store-rn-hr-employee-center-pro-kiosk\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-employee-center-pro-kiosk\"><span class=\"ph\">Employee Center Pro</span> Kiosk release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Employee Center Pro</span> Kiosk application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-employee-center-pro-kiosk__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d328270e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.3.3 - August 2025</dt>\n <dd class=\"dd\">Updated to support the latest version of the dependent apps.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.6 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-employee-center-pro-kiosk__latest-store-rn-hr-employee-center-pro-kiosk\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed a bug related to the feedback button overlay on the hamburger menu.</li>\n <li class=\"li\">Get new Employee Communications capabilities with a Workplace Service Delivery integration, a calendar widget view, RSVP/Waitlisting tools, events notifications, and more.</li>\n <li class=\"li\">Get improvements on experience feedback and feedback configurations.</li>\n <li class=\"li\">Leverage notifications in news content with Employee Center Pro.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.2 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Unified appointment booking experience with IT or HR: Employees can schedule in-person or virtual appointments with IT or HR to get help through a quick link in the Mega Menu or Quick Links widget.</li>\n <li class=\"li\">Fixed bugs that impacted the user interface, including: Email template now displays multiple events in the correct order.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.1 - November 2024</dt>\n <dd class=\"dd\">Fixed issues that impacted the user interface.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center-pro-kiosk__ul_opn_vd1_ccc\">\n <li class=\"li\">Added targeted communications for the organization to share important information with deskless workers</li>\n <li class=\"li\">Includes a new taxonomy structure, topic page experience, and My Favorites widget for better support content browse experience.</li>\n <li class=\"li\">Introduced guided Self-service or support experience on the Employee Center Pro kiosk homepage. See Guided Self-Service in the Employee Center plugin for additional details.</li>\n <li class=\"li\">Added the Experience Feedback drawer widget to help improve the experience.</li>\n <li class=\"li\">Enabled employees to send their Schedule information or Knowledge Articles to themselves via sms/email for later viewing (send to SMS requires Twilio integration).</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - May 2024</dt>\n <dd class=\"dd\">Kiosk based employee experience for the deskless workers to self serve, leading to improved productivity and operational efficiencies.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Employee Center Pro Kiosk release notes
Version history for the Employee Center Pro Kiosk application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.3.3 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 2.2.6 - May 2025
* Fixed a bug related to the feedback button overlay on the hamburger menu.
* Get new Employee Communications capabilities with a Workplace Service Delivery integration, a calendar widget view, RSVP/Waitlisting tools, events notifications, and more.
* Get improvements on experience feedback and feedback configurations.
* Leverage notifications in news content with Employee Center Pro.
#### Version 2.2.2 - February 2025
* Unified appointment booking experience with IT or HR: Employees can schedule in-person or virtual appointments with IT or HR to get help through a quick link in the Mega Menu or Quick Links widget.
* Fixed bugs that impacted the user interface, including: Email template now displays multiple events in the correct order.
#### Version 2.1.1 - November 2024
Fixed issues that impacted the user interface.
#### Version 2.0.2 - August 2024
* Added targeted communications for the organization to share important information with deskless workers
* Includes a new taxonomy structure, topic page experience, and My Favorites widget for better support content browse experience.
* Introduced guided Self-service or support experience on the Employee Center Pro kiosk homepage. See Guided Self-Service in the Employee Center plugin for additional details.
* Added the Experience Feedback drawer widget to help improve the experience.
* Enabled employees to send their Schedule information or Knowledge Articles to themselves via sms/email for later viewing (send to SMS requires Twilio integration).
#### Version 1.0.3 - May 2024
Kiosk based employee experience for the deskless workers to self serve, leading to improved productivity and operational efficiencies.
| ---
title: Employee Center Pro Kiosk release notes
description: Version history for the Employee Center Pro Kiosk application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
---
# Employee Center Pro Kiosk release notes
Version history for the Employee Center Pro Kiosk application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.3.3 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 2.2.6 - May 2025
* Fixed a bug related to the feedback button overlay on the hamburger menu.
* Get new Employee Communications capabilities with a Workplace Service Delivery integration, a calendar widget view, RSVP/Waitlisting tools, events notifications, and more.
* Get improvements on experience feedback and feedback configurations.
* Leverage notifications in news content with Employee Center Pro.
#### Version 2.2.2 - February 2025
* Unified appointment booking experience with IT or HR: Employees can schedule in-person or virtual appointments with IT or HR to get help through a quick link in the Mega Menu or Quick Links widget.
* Fixed bugs that impacted the user interface, including: Email template now displays multiple events in the correct order.
#### Version 2.1.1 - November 2024
Fixed issues that impacted the user interface.
#### Version 2.0.2 - August 2024
* Added targeted communications for the organization to share important information with deskless workers
* Includes a new taxonomy structure, topic page experience, and My Favorites widget for better support content browse experience.
* Introduced guided Self-service or support experience on the Employee Center Pro kiosk homepage. See Guided Self-Service in the Employee Center plugin for additional details.
* Added the Experience Feedback drawer widget to help improve the experience.
* Enabled employees to send their Schedule information or Knowledge Articles to themselves via sms/email for later viewing (send to SMS requires Twilio integration).
#### Version 1.0.3 - May 2024
Kiosk based employee experience for the deskless workers to self serve, leading to improved productivity and operational efficiencies.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro.html | Employee Center Pro release notes | Version history for the Employee Center Pro application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro.html"><body id="store-rn-hr-employee-center-pro"><main role="main"><article role="article" class="dita" id="store-rn-hr-employee-center-pro" aria-labelledby="title_store-rn-hr-employee-center-pro">
<h1 class="title topictitle1" id="title_store-rn-hr-employee-center-pro"><span class="ph">Employee Center Pro</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Employee Center Pro</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-employee-center-pro__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d267848e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 36.0.1 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center-pro__ul_hfx_1bv_zfc">
<li class="li">Recent changes:<ul class="ul" id="store-rn-hr-employee-center-pro__ul_xx4_bbv_zfc">
<li class="li">Improved Mega Menu performance Faster load times and smoother navigation.</li>
<li class="li">Improved resilience during high traffic events Optimized for stability and performance during peak usage.</li>
<li class="li">Identified and removed existing, outdated content and sync new content to associated categories.</li>
<li class="li">Enhanced Requests experience for better configurability and user experience.</li>
</ul></li>
<li class="li">What you need:<ul class="ul" id="store-rn-hr-employee-center-pro__ul_xtn_cbv_zfc">
<li class="li">Get skeleton loaders for existing widgets, banner notifications for load delays, and asynchronous load-time processing to improve overall portal performance.</li>
<li class="li">Get the Employee Center Browser Extension to stay connected with your Employee Center portal activities even when you're working on external applications.</li>
<li class="li">Note: Browser Extension feature requires the Employee Center for Browser Extension plugin.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 35.0.4 - June 2025</dt>
<dd class="dd" id="store-rn-hr-employee-center-pro__latest-store-rn-hr-employee-center-pro">
<ul class="ul">
<li class="li">Resolved the following bugs:<ul class="ul" id="store-rn-hr-employee-center-pro__ul_jq5_fgc_mfc">
<li class="li">Malfunction in tablet responsiveness on the appointment booking pages when the dynamic window is pinned.</li>
<li class="li">Adjustment to the background gradient size from 100% 30% to 100% 20%.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 35.0.3 - May 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center-pro__ul_xng_tqx_1fc">
<li class="li">Employee Communications: Company Events improvements:<ul class="ul" id="store-rn-hr-employee-center-pro__ul_lf1_vqx_1fc">
<li class="li">The new capabilities include an integration with Workplace Service Delivery, a calendar widget view, RSVP/Waitlisting tools, events notifications and more.</li>
</ul></li>
<li class="li">Integrated Experience and Service Feedback functionality improvements:<ul class="ul" id="store-rn-hr-employee-center-pro__ul_fsw_5qx_1fc">
<li class="li">Utilize an experience rating question available OOTB that enables employees to rate their user experiences.</li>
<li class="li">Configure the experience feedback more flexibly, including whether the comment functionality is required.</li>
</ul></li>
<li class="li">Notifications improvements:<ul class="ul" id="store-rn-hr-employee-center-pro__ul_tpt_5qx_1fc">
<li class="li">Leverage portal notifications for news content that provides quick and easy updates for both news authors and employees consuming news content.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 34.0.3 - March 2025</dt>
<dd class="dd">In the App Launcher widget, the performance indicator now displays the individual execution time instead of cumulative total.</dd>
<dt class="dt dlterm">Version 34.0.2 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center-pro__ul_bqg_b4g_zdc">
<li class="li">Improved the following capabilities:<ul class="ul" id="store-rn-hr-employee-center-pro__ul_qy1_d4g_zdc">
<li class="li">Live company events hosting and communications framework: Live company events can now be hosted directly in the Employee Center Pro portal, with prebuilt configurations to streamline the pre-event
communications and handle traffic surges. Content authors can easily create and share event content using the drag-and-drop Rich Content Editor, combined with mass-publishing capabilities similar to news
articles.</li>
<li class="li">Portal shortcuts for content authoring: Content authors can now easily edit or create news articles and banners using shortcuts in the Content Experiences or News widgets. The system auto-generates publishing
plans, streamlining content delivery to the selected widget and reducing the effort needed for configuration.</li>
<li class="li">Unified appointment booking experience for IT and HR: Employees can schedule in-person or virtual appointments with IT or HR to get help through a quick link in the Mega Menu or Quick links widget.</li>
<li class="li">Improved apps discovery: Employees can now search for web applications configured in App Launcher using the AI-powered global search bar.</li>
<li class="li">Note: Also see Employee Center release notes for additional functionalities released.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 33.0.2 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Improved employee communication capabilities: Rich Content Editor updates: Introduced additional formatting elements for more visually engaging content in microsites and news experience. These include bulleted
lists, numbered lists, table and grid layouts, and accordions.</li>
<li class="li">Improved Experience & Service Feedback capabilities:<ul class="ul" id="store-rn-hr-employee-center-pro__ul_frs_pgl_ddc">
<li class="li">Post-Feedback Loop: Admins can set a rating threshold that automatically triggers a feedback response loop. This generates a task based on the rating and associated survey questions.</li>
<li class="li">Automated notifications: When feedback tasks are completed, non-anonymous feedback providers will automatically receive email notifications.</li>
<li class="li">Feedback Task Analytics dashboard: The dashboard enables tracking of post-feedback loop tasks to provide insight into task progress.</li>
</ul></li>
<li class="li">Homepage theme improvements: Improved home page theme: Theme aligns with the latest sets components, a new color scheme, a logo update, and CSS variable adjustments for an improved browsing experience.</li>
<li class="li">Note: Also see Employee Center release notes for additional functionalities released.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 32.1.2 - October 2024</dt>
<dd class="dd">The October release of EC Pro has improved compatibility with Xanadu and enables backporting capabilities. Once released, the August version will be withdrawn from stores.</dd>
<dt class="dt dlterm">Version 32.0.4 - August 2024</dt>
<dd class="dd">
<div class="p">
<ul class="ul" id="store-rn-hr-employee-center-pro__ul_dfg_2dq_1cc">
<li class="li">Improved employee communication capabilities.<ul class="ul" id="store-rn-hr-employee-center-pro__ul_e4q_hdq_1cc">
<li class="li">Enabled authors to save existing news articles as a reusable template, allowing easy replication of structured content and streamlined news publishing.</li>
<li class="li">Added engagement reporting for all content published through content library, not just campaign content.</li>
<li class="li">Introduced content operations dashboard to provide centralized oversight across the content lifecycle, highlighting requests and active content publishing.</li>
<li class="li">Introduced content publishing calendar for strategic planning and scheduling of communications activities.</li>
<li class="li">Introduced content ownership matrix for clearer visibility into ownership across content items, audiences, topics, and pages within the content platform.</li>
</ul></li>
<li class="li">Improved the microsite authoring experience with visual add/edit shortcuts directly on the portal, empowering content managers to seamlessly add new rich content microsites and edit existing content.</li>
<li class="li">Improved experience and service feedback capabilities.<ul class="ul" id="store-rn-hr-employee-center-pro__ul_isr_3dq_1cc">
<li class="li">Added the ability to use surveys for capturing experience feedback</li>
<li class="li">Added configurable page intercepts for triggering the drawer to slide out or modal to show up such as time spent on page</li>
<li class="li">Made experience and service feedback available within Now mobile and VA interfaces</li>
</ul></li>
<li class="li">Improved kiosk-based experience for deskless workers. See Employee Center Pro kiosk for additional details.</li>
</ul>
</div>
</dd>
<dt class="dt dlterm">Version 31.0.4 - May 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center-pro__ul_xzg_stv_cbc">
<li class="li">Introduced employee experience for deskless workers via Employee Center Pro Kiosk. See Employee Center Pro Kiosk and HRSD Integration with Kronos plugin for additional highlights.</li>
<li class="li">Improved Experience and Service Feedback capability to provide more flexibility in configuration and reduce feedback fatigue: Ability to deliver surveys for service feedback on portal.</li>
<li class="li">Ability to deliver actionable surveys in emails for service workflows.</li>
<li class="li">Configurable page intercepts for triggering feedback nudge such as on page load, with time delay, at scroll point on portal pages.</li>
<li class="li">Admin and user controls to mitigate feedback fatigue.</li>
<li class="li">Integration of feedback responses with UEX analytics to correlate usage analytics with feedback and plan of action.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 32.0.3 - February 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center-pro__ul_b5b_qgl_d1c">
<li class="li">Capture user feedback directly in Employee Center Pro during or after service request fulfilment.</li>
<li class="li">In-page feedback widget that supports out of the box feedback question types and simple admin configuration.</li>
<li class="li">Support for feedback in email notifications in Microsoft Outlook (Requires Outlook Actionable Messages plugin).</li>
<li class="li">Cross-channel feedback tracking across portal and email.</li>
<li class="li">Capture user feedback on any employee experience touchpoint.</li>
<li class="li">Experience feedback drawer widget with flexible configuration to appear on all or select portal pages.</li>
<li class="li">Support for anonymous user responses for experience and service feedback.</li>
<li class="li">Analyze user responses in Experience and Service Feedback dashboard.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 29.0.4 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New out of the box Home Page templates for Employee Center Pro with additional widgets for targeted communications.</li>
<li class="li">Revamped Information Architecture with new top-level menu items 'Help Center', 'Your Career', 'Your Team' & 'News Center'.</li>
<li class="li">Introduced Approvals Hub integration with Workday for Now Mobile. See 'Approvals Hub integration with Workday'.</li>
<li class="li">Changes related to Employee News and Content Experience widget. See 'Content Publishing' for additional highlights.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 28.2.1 - August 2023</dt>
<dd class="dd">
<p class="p">Introduced an integrated news experience to keep employees informed of important company news. Introduced pre-built integration of Approval Hub with Workday. See Content Publishing, HR Service Delivery Integration with
Workday, and Now Mobile release notes for additional highlights.</p>
</dd>
<dt class="dt dlterm">Version 28.0.1 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center-pro__ul_ijj_wt1_hwb">
<li class="li">Changed<ul class="ul" id="store-rn-hr-employee-center-pro__ul_nhs_wt1_hwb">
<li class="li">Updated the Rich Content Editor for creating consistent and more organized Topic Microsites.</li>
<li class="li">Updated the Content Governance workflows by allowing content authors or requestors to include additional content reviewers for approving the content.</li>
<li class="li">See Employee Center, Content Publishing, Content Governance, Manager Hub, and Now Mobile release notes for additional highlights.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.0.2 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New dynamic topic microsites with a drag-and-drop content authoring experience.</li>
<li class="li">Updated Content Governance request and fulfillment workflow.</li>
<li class="li">Ability to search secured SharePoint content from Employee Center.</li>
<li class="li">See Employee Center, Content Publishing, Content Governance, Manager Hub, and SharePoint Online Search Connector release notes for additional highlights.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.0.2 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center-pro__ul_z3b_xxj_35b">
<li class="li">New<ul class="ul" id="store-rn-hr-employee-center-pro__ul_u4b_xxj_35b">
<li class="li">Optimize the performance of the Employee Center portal with synchronous load configuration, individual widget performance details, and empty state message display.</li>
<li class="li">Updated employee org chart, with added configuration options, to drive employee engagement.</li>
<li class="li">Allow managers to view and search knowledge articles as one of their employees though Manager Hub, a new experience for managers.</li>
<li class="li">See Employee Center, Content Publishing, Content Governance and Manager Hub release notes for additional highlights.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.0.3 - May 2022</dt>
<dd class="dd">New: <ul class="ul" id="store-rn-hr-employee-center-pro__ul_axq_ks3_ktb">
<li class="li">New cross-channel favorites feature pre-integrated with requests, knowledge & applications.</li>
<li class="li">Updated App Launcher with Okta integration and user personalization options.</li>
<li class="li">Built-in image editor (crop, resize etc.) for styled content & employee profile page.</li>
<li class="li">Distributed ownership of communication content on portal pages & topic pages.</li>
</ul>
<p class="p">See <a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-employee-center.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center.html" class="xref" title="Version history for the Employee Center application on the ServiceNow Store.">Employee Center</a>, <a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html" class="xref" title="Version history for the Content Experiences application on the ServiceNow Store.">Content Experiences</a>, <a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html" class="xref" title="Version history for the Content Publishing application on the ServiceNow Store.">Content Publishing</a>, and <a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html" class="xref" title="Version history for the Employee Profile application on the ServiceNow Store.">Employee Profile</a> release notes for additional highlights.</p></dd>
<dt class="dt dlterm">Version 24.0.4 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center-pro__ul_a5j_hpg_jsb">
<li class="li">New<ul class="ul" id="store-rn-hr-employee-center-pro__ul_uqt_3pg_jsb">
<li class="li">Added demo data to the Employee Center Pro home pages for existing and new content experience widgets.</li>
<li class="li">SSO-powered App launcher enables employees to access their applications from Employee Center.</li>
<li class="li">Introduced a modern, configurable employee profile page.</li>
<li class="li">Added a new configuration option for Link Content allowing the content author to select where the link loads (within the current browser page or in a new tab).</li>
<li class="li">View the employee details and associated information from the Now Mobile app.</li>
</ul></li>
<li class="li">Changed<ul class="ul" id="store-rn-hr-employee-center-pro__ul_dxf_kpg_jsb">
<li class="li">Updated the content recommendations ML model to use employee profile for similarity.</li>
<li class="li">Updated the demo data for the Employee Center Pro home page.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.0.2 - November 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center-pro__ul_cct_dgg_4rb">
<li class="li">Changed<ul class="ul" id="store-rn-hr-employee-center-pro__ul_fnc_2gg_4rb">
<li class="li">Updated mega menu with quick links displayed</li>
<li class="li">Improved 'my active items' widget that supports web responsiveness and allows admins to define user restrictions on visibility of cards</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.0.7 - September 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Employee Center Pro provides a single unified portal for multi-department service delivery, enabling organizations to easily scale their service solutions across IT, HR, Workplace, Legal, and Procurement so
employees can easily find information, get help, and request the services they need. Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools
including content publishing and campaigns, content experiences, and employee communities.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-pro.html\"><body id=\"store-rn-hr-employee-center-pro\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-employee-center-pro\" aria-labelledby=\"title_store-rn-hr-employee-center-pro\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-employee-center-pro\"><span class=\"ph\">Employee Center Pro</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Employee Center Pro</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-employee-center-pro__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d267848e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 36.0.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_hfx_1bv_zfc\">\n <li class=\"li\">Recent changes:<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_xx4_bbv_zfc\">\n <li class=\"li\">Improved Mega Menu performance Faster load times and smoother navigation.</li>\n <li class=\"li\">Improved resilience during high traffic events Optimized for stability and performance during peak usage.</li>\n <li class=\"li\">Identified and removed existing, outdated content and sync new content to associated categories.</li>\n <li class=\"li\">Enhanced Requests experience for better configurability and user experience.</li>\n </ul></li>\n <li class=\"li\">What you need:<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_xtn_cbv_zfc\">\n <li class=\"li\">Get skeleton loaders for existing widgets, banner notifications for load delays, and asynchronous load-time processing to improve overall portal performance.</li>\n <li class=\"li\">Get the Employee Center Browser Extension to stay connected with your Employee Center portal activities even when you're working on external applications.</li>\n <li class=\"li\">Note: Browser Extension feature requires the Employee Center for Browser Extension plugin.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 35.0.4 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-employee-center-pro__latest-store-rn-hr-employee-center-pro\">\n <ul class=\"ul\">\n <li class=\"li\">Resolved the following bugs:<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_jq5_fgc_mfc\">\n <li class=\"li\">Malfunction in tablet responsiveness on the appointment booking pages when the dynamic window is pinned.</li>\n <li class=\"li\">Adjustment to the background gradient size from 100% 30% to 100% 20%.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 35.0.3 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_xng_tqx_1fc\">\n <li class=\"li\">Employee Communications: Company Events improvements:<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_lf1_vqx_1fc\">\n <li class=\"li\">The new capabilities include an integration with Workplace Service Delivery, a calendar widget view, RSVP/Waitlisting tools, events notifications and more.</li>\n </ul></li>\n <li class=\"li\">Integrated Experience and Service Feedback functionality improvements:<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_fsw_5qx_1fc\">\n <li class=\"li\">Utilize an experience rating question available OOTB that enables employees to rate their user experiences.</li>\n <li class=\"li\">Configure the experience feedback more flexibly, including whether the comment functionality is required.</li>\n </ul></li>\n <li class=\"li\">Notifications improvements:<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_tpt_5qx_1fc\">\n <li class=\"li\">Leverage portal notifications for news content that provides quick and easy updates for both news authors and employees consuming news content.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 34.0.3 - March 2025</dt>\n <dd class=\"dd\">In the App Launcher widget, the performance indicator now displays the individual execution time instead of cumulative total.</dd>\n \n \n <dt class=\"dt dlterm\">Version 34.0.2 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_bqg_b4g_zdc\">\n <li class=\"li\">Improved the following capabilities:<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_qy1_d4g_zdc\">\n <li class=\"li\">Live company events hosting and communications framework: Live company events can now be hosted directly in the Employee Center Pro portal, with prebuilt configurations to streamline the pre-event\n communications and handle traffic surges. Content authors can easily create and share event content using the drag-and-drop Rich Content Editor, combined with mass-publishing capabilities similar to news\n articles.</li>\n <li class=\"li\">Portal shortcuts for content authoring: Content authors can now easily edit or create news articles and banners using shortcuts in the Content Experiences or News widgets. The system auto-generates publishing\n plans, streamlining content delivery to the selected widget and reducing the effort needed for configuration.</li>\n <li class=\"li\">Unified appointment booking experience for IT and HR: Employees can schedule in-person or virtual appointments with IT or HR to get help through a quick link in the Mega Menu or Quick links widget.</li>\n <li class=\"li\">Improved apps discovery: Employees can now search for web applications configured in App Launcher using the AI-powered global search bar.</li>\n <li class=\"li\">Note: Also see Employee Center release notes for additional functionalities released.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 33.0.2 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Improved employee communication capabilities: Rich Content Editor updates: Introduced additional formatting elements for more visually engaging content in microsites and news experience. These include bulleted\n lists, numbered lists, table and grid layouts, and accordions.</li>\n <li class=\"li\">Improved Experience & Service Feedback capabilities:<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_frs_pgl_ddc\">\n <li class=\"li\">Post-Feedback Loop: Admins can set a rating threshold that automatically triggers a feedback response loop. This generates a task based on the rating and associated survey questions.</li>\n <li class=\"li\">Automated notifications: When feedback tasks are completed, non-anonymous feedback providers will automatically receive email notifications.</li>\n <li class=\"li\">Feedback Task Analytics dashboard: The dashboard enables tracking of post-feedback loop tasks to provide insight into task progress.</li>\n </ul></li>\n <li class=\"li\">Homepage theme improvements: Improved home page theme: Theme aligns with the latest sets components, a new color scheme, a logo update, and CSS variable adjustments for an improved browsing experience.</li>\n <li class=\"li\">Note: Also see Employee Center release notes for additional functionalities released.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 32.1.2 - October 2024</dt>\n <dd class=\"dd\">The October release of EC Pro has improved compatibility with Xanadu and enables backporting capabilities. Once released, the August version will be withdrawn from stores.</dd>\n \n \n <dt class=\"dt dlterm\">Version 32.0.4 - August 2024</dt>\n <dd class=\"dd\">\n <div class=\"p\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_dfg_2dq_1cc\">\n <li class=\"li\">Improved employee communication capabilities.<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_e4q_hdq_1cc\">\n <li class=\"li\">Enabled authors to save existing news articles as a reusable template, allowing easy replication of structured content and streamlined news publishing.</li>\n <li class=\"li\">Added engagement reporting for all content published through content library, not just campaign content.</li>\n <li class=\"li\">Introduced content operations dashboard to provide centralized oversight across the content lifecycle, highlighting requests and active content publishing.</li>\n <li class=\"li\">Introduced content publishing calendar for strategic planning and scheduling of communications activities.</li>\n <li class=\"li\">Introduced content ownership matrix for clearer visibility into ownership across content items, audiences, topics, and pages within the content platform.</li>\n </ul></li>\n <li class=\"li\">Improved the microsite authoring experience with visual add/edit shortcuts directly on the portal, empowering content managers to seamlessly add new rich content microsites and edit existing content.</li>\n <li class=\"li\">Improved experience and service feedback capabilities.<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_isr_3dq_1cc\">\n <li class=\"li\">Added the ability to use surveys for capturing experience feedback</li>\n <li class=\"li\">Added configurable page intercepts for triggering the drawer to slide out or modal to show up such as time spent on page</li>\n <li class=\"li\">Made experience and service feedback available within Now mobile and VA interfaces</li>\n </ul></li>\n <li class=\"li\">Improved kiosk-based experience for deskless workers. See Employee Center Pro kiosk for additional details.</li>\n </ul>\n </div>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 31.0.4 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_xzg_stv_cbc\">\n <li class=\"li\">Introduced employee experience for deskless workers via Employee Center Pro Kiosk. See Employee Center Pro Kiosk and HRSD Integration with Kronos plugin for additional highlights.</li>\n <li class=\"li\">Improved Experience and Service Feedback capability to provide more flexibility in configuration and reduce feedback fatigue: Ability to deliver surveys for service feedback on portal.</li>\n <li class=\"li\">Ability to deliver actionable surveys in emails for service workflows.</li>\n <li class=\"li\">Configurable page intercepts for triggering feedback nudge such as on page load, with time delay, at scroll point on portal pages.</li>\n <li class=\"li\">Admin and user controls to mitigate feedback fatigue.</li>\n <li class=\"li\">Integration of feedback responses with UEX analytics to correlate usage analytics with feedback and plan of action.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 32.0.3 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_b5b_qgl_d1c\">\n <li class=\"li\">Capture user feedback directly in Employee Center Pro during or after service request fulfilment.</li>\n <li class=\"li\">In-page feedback widget that supports out of the box feedback question types and simple admin configuration.</li>\n <li class=\"li\">Support for feedback in email notifications in Microsoft Outlook (Requires Outlook Actionable Messages plugin).</li>\n <li class=\"li\">Cross-channel feedback tracking across portal and email.</li>\n <li class=\"li\">Capture user feedback on any employee experience touchpoint.</li>\n <li class=\"li\">Experience feedback drawer widget with flexible configuration to appear on all or select portal pages.</li>\n <li class=\"li\">Support for anonymous user responses for experience and service feedback.</li>\n <li class=\"li\">Analyze user responses in Experience and Service Feedback dashboard.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 29.0.4 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New out of the box Home Page templates for Employee Center Pro with additional widgets for targeted communications.</li>\n <li class=\"li\">Revamped Information Architecture with new top-level menu items 'Help Center', 'Your Career', 'Your Team' & 'News Center'.</li>\n <li class=\"li\">Introduced Approvals Hub integration with Workday for Now Mobile. See 'Approvals Hub integration with Workday'.</li>\n <li class=\"li\">Changes related to Employee News and Content Experience widget. See 'Content Publishing' for additional highlights.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 28.2.1 - August 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">Introduced an integrated news experience to keep employees informed of important company news. Introduced pre-built integration of Approval Hub with Workday. See Content Publishing, HR Service Delivery Integration with\n Workday, and Now Mobile release notes for additional highlights.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 28.0.1 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_ijj_wt1_hwb\">\n <li class=\"li\">Changed<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_nhs_wt1_hwb\">\n <li class=\"li\">Updated the Rich Content Editor for creating consistent and more organized Topic Microsites.</li>\n <li class=\"li\">Updated the Content Governance workflows by allowing content authors or requestors to include additional content reviewers for approving the content.</li>\n <li class=\"li\">See Employee Center, Content Publishing, Content Governance, Manager Hub, and Now Mobile release notes for additional highlights.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.2 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New dynamic topic microsites with a drag-and-drop content authoring experience.</li>\n <li class=\"li\">Updated Content Governance request and fulfillment workflow.</li>\n <li class=\"li\">Ability to search secured SharePoint content from Employee Center.</li>\n <li class=\"li\">See Employee Center, Content Publishing, Content Governance, Manager Hub, and SharePoint Online Search Connector release notes for additional highlights.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.2 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_z3b_xxj_35b\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_u4b_xxj_35b\">\n <li class=\"li\">Optimize the performance of the Employee Center portal with synchronous load configuration, individual widget performance details, and empty state message display.</li>\n <li class=\"li\">Updated employee org chart, with added configuration options, to drive employee engagement.</li>\n <li class=\"li\">Allow managers to view and search knowledge articles as one of their employees though Manager Hub, a new experience for managers.</li>\n <li class=\"li\">See Employee Center, Content Publishing, Content Governance and Manager Hub release notes for additional highlights.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.3 - May 2022</dt>\n <dd class=\"dd\">New: <ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_axq_ks3_ktb\">\n <li class=\"li\">New cross-channel favorites feature pre-integrated with requests, knowledge & applications.</li>\n <li class=\"li\">Updated App Launcher with Okta integration and user personalization options.</li>\n <li class=\"li\">Built-in image editor (crop, resize etc.) for styled content & employee profile page.</li>\n <li class=\"li\">Distributed ownership of communication content on portal pages & topic pages.</li>\n </ul>\n <p class=\"p\">See <a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-center.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center.html\" class=\"xref\" title=\"Version history for the Employee Center application on the ServiceNow Store.\">Employee Center</a>, <a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html\" class=\"xref\" title=\"Version history for the Content Experiences application on the ServiceNow Store.\">Content Experiences</a>, <a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html\" class=\"xref\" title=\"Version history for the Content Publishing application on the ServiceNow Store.\">Content Publishing</a>, and <a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html\" class=\"xref\" title=\"Version history for the Employee Profile application on the ServiceNow Store.\">Employee Profile</a> release notes for additional highlights.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.4 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_a5j_hpg_jsb\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_uqt_3pg_jsb\">\n <li class=\"li\">Added demo data to the Employee Center Pro home pages for existing and new content experience widgets.</li>\n <li class=\"li\">SSO-powered App launcher enables employees to access their applications from Employee Center.</li>\n <li class=\"li\">Introduced a modern, configurable employee profile page.</li>\n <li class=\"li\">Added a new configuration option for Link Content allowing the content author to select where the link loads (within the current browser page or in a new tab).</li>\n <li class=\"li\">View the employee details and associated information from the Now Mobile app.</li>\n </ul></li>\n <li class=\"li\">Changed<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_dxf_kpg_jsb\">\n <li class=\"li\">Updated the content recommendations ML model to use employee profile for similarity.</li>\n <li class=\"li\">Updated the demo data for the Employee Center Pro home page.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.2 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_cct_dgg_4rb\">\n <li class=\"li\">Changed<ul class=\"ul\" id=\"store-rn-hr-employee-center-pro__ul_fnc_2gg_4rb\">\n <li class=\"li\">Updated mega menu with quick links displayed</li>\n <li class=\"li\">Improved 'my active items' widget that supports web responsiveness and allows admins to define user restrictions on visibility of cards</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.7 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Employee Center Pro provides a single unified portal for multi-department service delivery, enabling organizations to easily scale their service solutions across IT, HR, Workplace, Legal, and Procurement so\n employees can easily find information, get help, and request the services they need. Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools\n including content publishing and campaigns, content experiences, and employee communities.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Employee Center Pro release notes
Version history for the Employee Center Pro application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 36.0.1 - August 2025
* Recent changes:
+ Improved Mega Menu performance Faster load times and smoother navigation.
+ Improved resilience during high traffic events Optimized for stability and performance during peak usage.
+ Identified and removed existing, outdated content and sync new content to associated categories.
+ Enhanced Requests experience for better configurability and user experience.
* What you need:
+ Get skeleton loaders for existing widgets, banner notifications for load delays, and asynchronous load-time processing to improve overall portal performance.
+ Get the Employee Center Browser Extension to stay connected with your Employee Center portal activities even when you're working on external applications.
+ Note: Browser Extension feature requires the Employee Center for Browser Extension plugin.
#### Version 35.0.4 - June 2025
* Resolved the following bugs:
+ Malfunction in tablet responsiveness on the appointment booking pages when the dynamic window is pinned.
+ Adjustment to the background gradient size from 100% 30% to 100% 20%.
#### Version 35.0.3 - May 2025
* Employee Communications: Company Events improvements:
+ The new capabilities include an integration with Workplace Service Delivery, a calendar widget view, RSVP/Waitlisting tools, events notifications and more.
* Integrated Experience and Service Feedback functionality improvements:
+ Utilize an experience rating question available OOTB that enables employees to rate their user experiences.
+ Configure the experience feedback more flexibly, including whether the comment functionality is required.
* Notifications improvements:
+ Leverage portal notifications for news content that provides quick and easy updates for both news authors and employees consuming news content.
#### Version 34.0.3 - March 2025
In the App Launcher widget, the performance indicator now displays the individual execution time instead of cumulative total.
#### Version 34.0.2 - February 2025
* Improved the following capabilities:
+ Live company events hosting and communications framework: Live company events can now be hosted directly in the Employee Center Pro portal, with prebuilt configurations to streamline the pre-event
communications and handle traffic surges. Content authors can easily create and share event content using the drag-and-drop Rich Content Editor, combined with mass-publishing capabilities similar to news
articles.
+ Portal shortcuts for content authoring: Content authors can now easily edit or create news articles and banners using shortcuts in the Content Experiences or News widgets. The system auto-generates publishing
plans, streamlining content delivery to the selected widget and reducing the effort needed for configuration.
+ Unified appointment booking experience for IT and HR: Employees can schedule in-person or virtual appointments with IT or HR to get help through a quick link in the Mega Menu or Quick links widget.
+ Improved apps discovery: Employees can now search for web applications configured in App Launcher using the AI-powered global search bar.
+ Note: Also see Employee Center release notes for additional functionalities released.
#### Version 33.0.2 - November 2024
* Improved employee communication capabilities: Rich Content Editor updates: Introduced additional formatting elements for more visually engaging content in microsites and news experience. These include bulleted
lists, numbered lists, table and grid layouts, and accordions.
* Improved Experience & Service Feedback capabilities:
+ Post-Feedback Loop: Admins can set a rating threshold that automatically triggers a feedback response loop. This generates a task based on the rating and associated survey questions.
+ Automated notifications: When feedback tasks are completed, non-anonymous feedback providers will automatically receive email notifications.
+ Feedback Task Analytics dashboard: The dashboard enables tracking of post-feedback loop tasks to provide insight into task progress.
* Homepage theme improvements: Improved home page theme: Theme aligns with the latest sets components, a new color scheme, a logo update, and CSS variable adjustments for an improved browsing experience.
* Note: Also see Employee Center release notes for additional functionalities released.
#### Version 32.1.2 - October 2024
The October release of EC Pro has improved compatibility with Xanadu and enables backporting capabilities. Once released, the August version will be withdrawn from stores.
#### Version 32.0.4 - August 2024
* Improved employee communication capabilities.
+ Enabled authors to save existing news articles as a reusable template, allowing easy replication of structured content and streamlined news publishing.
+ Added engagement reporting for all content published through content library, not just campaign content.
+ Introduced content operations dashboard to provide centralized oversight across the content lifecycle, highlighting requests and active content publishing.
+ Introduced content publishing calendar for strategic planning and scheduling of communications activities.
+ Introduced content ownership matrix for clearer visibility into ownership across content items, audiences, topics, and pages within the content platform.
* Improved the microsite authoring experience with visual add/edit shortcuts directly on the portal, empowering content managers to seamlessly add new rich content microsites and edit existing content.
* Improved experience and service feedback capabilities.
+ Added the ability to use surveys for capturing experience feedback
+ Added configurable page intercepts for triggering the drawer to slide out or modal to show up such as time spent on page
+ Made experience and service feedback available within Now mobile and VA interfaces
* Improved kiosk-based experience for deskless workers. See Employee Center Pro kiosk for additional details.
#### Version 31.0.4 - May 2024
* Introduced employee experience for deskless workers via Employee Center Pro Kiosk. See Employee Center Pro Kiosk and HRSD Integration with Kronos plugin for additional highlights.
* Improved Experience and Service Feedback capability to provide more flexibility in configuration and reduce feedback fatigue: Ability to deliver surveys for service feedback on portal.
* Ability to deliver actionable surveys in emails for service workflows.
* Configurable page intercepts for triggering feedback nudge such as on page load, with time delay, at scroll point on portal pages.
* Admin and user controls to mitigate feedback fatigue.
* Integration of feedback responses with UEX analytics to correlate usage analytics with feedback and plan of action.
#### Version 32.0.3 - February 2024
* Capture user feedback directly in Employee Center Pro during or after service request fulfilment.
* In-page feedback widget that supports out of the box feedback question types and simple admin configuration.
* Support for feedback in email notifications in Microsoft Outlook (Requires Outlook Actionable Messages plugin).
* Cross-channel feedback tracking across portal and email.
* Capture user feedback on any employee experience touchpoint.
* Experience feedback drawer widget with flexible configuration to appear on all or select portal pages.
* Support for anonymous user responses for experience and service feedback.
* Analyze user responses in Experience and Service Feedback dashboard.
#### Version 29.0.4 - November 2023
* New out of the box Home Page templates for Employee Center Pro with additional widgets for targeted communications.
* Revamped Information Architecture with new top-level menu items 'Help Center', 'Your Career', 'Your Team' & 'News Center'.
* Introduced Approvals Hub integration with Workday for Now Mobile. See 'Approvals Hub integration with Workday'.
* Changes related to Employee News and Content Experience widget. See 'Content Publishing' for additional highlights.
#### Version 28.2.1 - August 2023
Introduced an integrated news experience to keep employees informed of important company news. Introduced pre-built integration of Approval Hub with Workday. See Content Publishing, HR Service Delivery Integration with
Workday, and Now Mobile release notes for additional highlights.
#### Version 28.0.1 - February 2023
* Changed
+ Updated the Rich Content Editor for creating consistent and more organized Topic Microsites.
+ Updated the Content Governance workflows by allowing content authors or requestors to include additional content reviewers for approving the content.
+ See Employee Center, Content Publishing, Content Governance, Manager Hub, and Now Mobile release notes for additional highlights.
#### Version 27.0.2 - November 2022
* New dynamic topic microsites with a drag-and-drop content authoring experience.
* Updated Content Governance request and fulfillment workflow.
* Ability to search secured SharePoint content from Employee Center.
* See Employee Center, Content Publishing, Content Governance, Manager Hub, and SharePoint Online Search Connector release notes for additional highlights.
#### Version 26.0.2 - August 2022
* New
+ Optimize the performance of the Employee Center portal with synchronous load configuration, individual widget performance details, and empty state message display.
+ Updated employee org chart, with added configuration options, to drive employee engagement.
+ Allow managers to view and search knowledge articles as one of their employees though Manager Hub, a new experience for managers.
+ See Employee Center, Content Publishing, Content Governance and Manager Hub release notes for additional highlights.
#### Version 25.0.3 - May 2022
New:
* New cross-channel favorites feature pre-integrated with requests, knowledge & applications.
* Updated App Launcher with Okta integration and user personalization options.
* Built-in image editor (crop, resize etc.) for styled content & employee profile page.
* Distributed ownership of communication content on portal pages & topic pages.
See Employee Center, Content Experiences, Content Publishing, and Employee Profile release notes for additional highlights.
#### Version 24.0.4 - February 2022
* New
+ Added demo data to the Employee Center Pro home pages for existing and new content experience widgets.
+ SSO-powered App launcher enables employees to access their applications from Employee Center.
+ Introduced a modern, configurable employee profile page.
+ Added a new configuration option for Link Content allowing the content author to select where the link loads (within the current browser page or in a new tab).
+ View the employee details and associated information from the Now Mobile app.
* Changed
+ Updated the content recommendations ML model to use employee profile for similarity.
+ Updated the demo data for the Employee Center Pro home page.
#### Version 23.0.2 - November 2021
* Changed
+ Updated mega menu with quick links displayed
+ Improved 'my active items' widget that supports web responsiveness and allows admins to define user restrictions on visibility of cards
#### Version 22.0.7 - September 2021
* Employee Center Pro provides a single unified portal for multi-department service delivery, enabling organizations to easily scale their service solutions across IT, HR, Workplace, Legal, and Procurement so
employees can easily find information, get help, and request the services they need. Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools
including content publishing and campaigns, content experiences, and employee communities.
| ---
title: Employee Center Pro release notes
description: Version history for the Employee Center Pro application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
---
# Employee Center Pro release notes
Version history for the Employee Center Pro application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 36.0.1 - August 2025
* Recent changes:
+ Improved Mega Menu performance Faster load times and smoother navigation.
+ Improved resilience during high traffic events Optimized for stability and performance during peak usage.
+ Identified and removed existing, outdated content and sync new content to associated categories.
+ Enhanced Requests experience for better configurability and user experience.
* What you need:
+ Get skeleton loaders for existing widgets, banner notifications for load delays, and asynchronous load-time processing to improve overall portal performance.
+ Get the Employee Center Browser Extension to stay connected with your Employee Center portal activities even when you're working on external applications.
+ Note: Browser Extension feature requires the Employee Center for Browser Extension plugin.
#### Version 35.0.4 - June 2025
* Resolved the following bugs:
+ Malfunction in tablet responsiveness on the appointment booking pages when the dynamic window is pinned.
+ Adjustment to the background gradient size from 100% 30% to 100% 20%.
#### Version 35.0.3 - May 2025
* Employee Communications: Company Events improvements:
+ The new capabilities include an integration with Workplace Service Delivery, a calendar widget view, RSVP/Waitlisting tools, events notifications and more.
* Integrated Experience and Service Feedback functionality improvements:
+ Utilize an experience rating question available OOTB that enables employees to rate their user experiences.
+ Configure the experience feedback more flexibly, including whether the comment functionality is required.
* Notifications improvements:
+ Leverage portal notifications for news content that provides quick and easy updates for both news authors and employees consuming news content.
#### Version 34.0.3 - March 2025
In the App Launcher widget, the performance indicator now displays the individual execution time instead of cumulative total.
#### Version 34.0.2 - February 2025
* Improved the following capabilities:
+ Live company events hosting and communications framework: Live company events can now be hosted directly in the Employee Center Pro portal, with prebuilt configurations to streamline the pre-event
communications and handle traffic surges. Content authors can easily create and share event content using the drag-and-drop Rich Content Editor, combined with mass-publishing capabilities similar to news
articles.
+ Portal shortcuts for content authoring: Content authors can now easily edit or create news articles and banners using shortcuts in the Content Experiences or News widgets. The system auto-generates publishing
plans, streamlining content delivery to the selected widget and reducing the effort needed for configuration.
+ Unified appointment booking experience for IT and HR: Employees can schedule in-person or virtual appointments with IT or HR to get help through a quick link in the Mega Menu or Quick links widget.
+ Improved apps discovery: Employees can now search for web applications configured in App Launcher using the AI-powered global search bar.
+ Note: Also see Employee Center release notes for additional functionalities released.
#### Version 33.0.2 - November 2024
* Improved employee communication capabilities: Rich Content Editor updates: Introduced additional formatting elements for more visually engaging content in microsites and news experience. These include bulleted
lists, numbered lists, table and grid layouts, and accordions.
* Improved Experience & Service Feedback capabilities:
+ Post-Feedback Loop: Admins can set a rating threshold that automatically triggers a feedback response loop. This generates a task based on the rating and associated survey questions.
+ Automated notifications: When feedback tasks are completed, non-anonymous feedback providers will automatically receive email notifications.
+ Feedback Task Analytics dashboard: The dashboard enables tracking of post-feedback loop tasks to provide insight into task progress.
* Homepage theme improvements: Improved home page theme: Theme aligns with the latest sets components, a new color scheme, a logo update, and CSS variable adjustments for an improved browsing experience.
* Note: Also see Employee Center release notes for additional functionalities released.
#### Version 32.1.2 - October 2024
The October release of EC Pro has improved compatibility with Xanadu and enables backporting capabilities. Once released, the August version will be withdrawn from stores.
#### Version 32.0.4 - August 2024
* Improved employee communication capabilities.
+ Enabled authors to save existing news articles as a reusable template, allowing easy replication of structured content and streamlined news publishing.
+ Added engagement reporting for all content published through content library, not just campaign content.
+ Introduced content operations dashboard to provide centralized oversight across the content lifecycle, highlighting requests and active content publishing.
+ Introduced content publishing calendar for strategic planning and scheduling of communications activities.
+ Introduced content ownership matrix for clearer visibility into ownership across content items, audiences, topics, and pages within the content platform.
* Improved the microsite authoring experience with visual add/edit shortcuts directly on the portal, empowering content managers to seamlessly add new rich content microsites and edit existing content.
* Improved experience and service feedback capabilities.
+ Added the ability to use surveys for capturing experience feedback
+ Added configurable page intercepts for triggering the drawer to slide out or modal to show up such as time spent on page
+ Made experience and service feedback available within Now mobile and VA interfaces
* Improved kiosk-based experience for deskless workers. See Employee Center Pro kiosk for additional details.
#### Version 31.0.4 - May 2024
* Introduced employee experience for deskless workers via Employee Center Pro Kiosk. See Employee Center Pro Kiosk and HRSD Integration with Kronos plugin for additional highlights.
* Improved Experience and Service Feedback capability to provide more flexibility in configuration and reduce feedback fatigue: Ability to deliver surveys for service feedback on portal.
* Ability to deliver actionable surveys in emails for service workflows.
* Configurable page intercepts for triggering feedback nudge such as on page load, with time delay, at scroll point on portal pages.
* Admin and user controls to mitigate feedback fatigue.
* Integration of feedback responses with UEX analytics to correlate usage analytics with feedback and plan of action.
#### Version 32.0.3 - February 2024
* Capture user feedback directly in Employee Center Pro during or after service request fulfilment.
* In-page feedback widget that supports out of the box feedback question types and simple admin configuration.
* Support for feedback in email notifications in Microsoft Outlook (Requires Outlook Actionable Messages plugin).
* Cross-channel feedback tracking across portal and email.
* Capture user feedback on any employee experience touchpoint.
* Experience feedback drawer widget with flexible configuration to appear on all or select portal pages.
* Support for anonymous user responses for experience and service feedback.
* Analyze user responses in Experience and Service Feedback dashboard.
#### Version 29.0.4 - November 2023
* New out of the box Home Page templates for Employee Center Pro with additional widgets for targeted communications.
* Revamped Information Architecture with new top-level menu items 'Help Center', 'Your Career', 'Your Team' & 'News Center'.
* Introduced Approvals Hub integration with Workday for Now Mobile. See 'Approvals Hub integration with Workday'.
* Changes related to Employee News and Content Experience widget. See 'Content Publishing' for additional highlights.
#### Version 28.2.1 - August 2023
Introduced an integrated news experience to keep employees informed of important company news. Introduced pre-built integration of Approval Hub with Workday. See Content Publishing, HR Service Delivery Integration with
Workday, and Now Mobile release notes for additional highlights.
#### Version 28.0.1 - February 2023
* Changed
+ Updated the Rich Content Editor for creating consistent and more organized Topic Microsites.
+ Updated the Content Governance workflows by allowing content authors or requestors to include additional content reviewers for approving the content.
+ See Employee Center, Content Publishing, Content Governance, Manager Hub, and Now Mobile release notes for additional highlights.
#### Version 27.0.2 - November 2022
* New dynamic topic microsites with a drag-and-drop content authoring experience.
* Updated Content Governance request and fulfillment workflow.
* Ability to search secured SharePoint content from Employee Center.
* See Employee Center, Content Publishing, Content Governance, Manager Hub, and SharePoint Online Search Connector release notes for additional highlights.
#### Version 26.0.2 - August 2022
* New
+ Optimize the performance of the Employee Center portal with synchronous load configuration, individual widget performance details, and empty state message display.
+ Updated employee org chart, with added configuration options, to drive employee engagement.
+ Allow managers to view and search knowledge articles as one of their employees though Manager Hub, a new experience for managers.
+ See Employee Center, Content Publishing, Content Governance and Manager Hub release notes for additional highlights.
#### Version 25.0.3 - May 2022
New:
* New cross-channel favorites feature pre-integrated with requests, knowledge & applications.
* Updated App Launcher with Okta integration and user personalization options.
* Built-in image editor (crop, resize etc.) for styled content & employee profile page.
* Distributed ownership of communication content on portal pages & topic pages.
See Employee Center, Content Experiences, Content Publishing, and Employee Profile release notes for additional highlights.
#### Version 24.0.4 - February 2022
* New
+ Added demo data to the Employee Center Pro home pages for existing and new content experience widgets.
+ SSO-powered App launcher enables employees to access their applications from Employee Center.
+ Introduced a modern, configurable employee profile page.
+ Added a new configuration option for Link Content allowing the content author to select where the link loads (within the current browser page or in a new tab).
+ View the employee details and associated information from the Now Mobile app.
* Changed
+ Updated the content recommendations ML model to use employee profile for similarity.
+ Updated the demo data for the Employee Center Pro home page.
#### Version 23.0.2 - November 2021
* Changed
+ Updated mega menu with quick links displayed
+ Improved 'my active items' widget that supports web responsiveness and allows admins to define user restrictions on visibility of cards
#### Version 22.0.7 - September 2021
* Employee Center Pro provides a single unified portal for multi-department service delivery, enabling organizations to easily scale their service solutions across IT, HR, Workplace, Legal, and Procurement so
employees can easily find information, get help, and request the services they need. Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools
including content publishing and campaigns, content experiences, and employee communities.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-employee-center.html | Employee Center release notes | Version history for the Employee Center application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes"
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<h1 class="title topictitle1" id="title_store-rn-hr-employee-center"><span class="ph">Employee Center</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Employee Center</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-employee-center__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d179905e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 38.0.5 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center__ul_n43_dbv_zfc">
<li class="li">Recent changes:<ul class="ul" id="store-rn-hr-employee-center__ul_o3b_2bv_zfc">
<li class="li">Improved Mega Menu performance Faster load times and smoother navigation.</li>
<li class="li">Improved resilience during high traffic events Optimized for stability and performance during peak usage.</li>
<li class="li">Identified and removed existing, outdated content and sync new content to associated categories.</li>
<li class="li">Enhanced Requests experience for better configurability and user experience.</li>
</ul></li>
<li class="li">What you need:<ul class="ul" id="store-rn-hr-employee-center__ul_o5x_2bv_zfc">
<li class="li">Get skeleton loaders for existing widgets and asynchronous load-time processing to improve overall portal performance.</li>
<li class="li">Get the Employee Center Browser Extension to stay connected with your Employee Center portal activities even when you're working on external applications.</li>
<li class="li">Note: Browser Extension feature requires the Employee Center for Browser Extension plugin.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 37.0.7 - June 2025</dt>
<dd class="dd" id="store-rn-hr-employee-center__latest-store-rn-hr-employee-center">
<ul class="ul">
<li class="li">Resolved the following bugs:<ul class="ul" id="store-rn-hr-employee-center__ul_rwn_hgc_mfc">
<li class="li">ESC - Flickering occurs when the mega menu collapses into the hamburger view.</li>
<li class="li">'My Tasks' page breaks when NADW is pinned filters, tabs, and task details disappear.</li>
<li class="li">Background gradient size adjusted from 100% 30% to 100% 20%.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 37.0.5 - May 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center__ul_crp_rlc_1fc">
<li class="li">The topic-level security (introduced in Yokohama family release) is applied to topics visible in the My Favorites widget too.</li>
<li class="li">Use Conversational LLM to view and complete tasks and approval in Employee Center.</li>
<li class="li">Note: The conversational LLM feature is dependent on the Now Assist license.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 36.0.8 - March 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The following bugs have been fixed for Employee Center as follows:<ul class="ul" id="store-rn-hr-employee-center__ul_vnw_3kq_42c">
<li class="li">Homepage widgets: Homepage widgets now display the execution time for each item individually, whereas it was previously shown as a cumulative total.</li>
<li class="li">Performance Indicator widget: The Performance Indicator widget is now accessible to users with the sp_admin role.</li>
<li class="li">Quick Links widget text alignment: After upgrading to EC January 2025, the Quick Links widget failed to display any cards when the widget instance text_alignment option was set to Left. This issue is now
resolved.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 36.0.7 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center__ul_krq_zkg_zdc">
<li class="li">New portal notifications: Employees stay informed with real-time alerts in the global header, highlighting key updates across departments. (Requires Employee Center Notifications plug-in; see plug-in for more
details).</li>
<li class="li">Ability to favorite Topic pages: Employees can add topic pages to their Favorites to enable one-click access to their most frequently accessed topics.</li>
<li class="li">Improved topic page search: The Topic page content search now ranks search results based on user clicks, improving the relevance of search results, and making it easier for employees to find their frequently used
content.</li>
<li class="li">Guided Self-Service is now searchable: Employees can now find Guided Self-Service links in AI Search-powered search results. (Requires Guided Self-Service plug-in; see plug-in for more details).</li>
<li class="li">Advanced Portal Navigation improvements:</li>
<li class="li">
<ul class="ul" id="store-rn-hr-employee-center__ul_jk1_blg_zdc">
<li class="li">Taxonomy admins can sync taxonomy updates across Advanced Portal Navigation hierarchy levels with one click</li>
<li class="li">In-product guided tour helps taxonomy admins with configuration</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 35.0.2 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Guided Self-Service Enhancements: Users can review and edit their previous responses, providing a more streamlined experience.</li>
<li class="li">Admins can share text/image-based instructions as the end result of the Q&A flow. (requires Xanadu Family release).</li>
<li class="li">Improved home page theme: Theme aligns with the latest set components, a new color scheme, a logo update, and CSS variable adjustments for an improved browsing experience.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 34.0.10 - October 2024</dt>
<dd class="dd">Fixed critical issue.</dd>
<dt class="dt dlterm">Version 34.0.7 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Introduced Guided Self-Service experience in Employee Center. See Guided Self-Service in Employee Center plugin for additional highlights.</li>
<li class="li">Added the Send to self capability that enables employees to send knowledge articles via sms or email for future use and reference.</li>
<li class="li">Integrated with Twilio for the Send to Self SMS functionality.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 33.0.5 - July 2024</dt>
<dd class="dd">This release primarily focussed on addressing minor defects related to My Active Items widget, count for My Tasks, and header menu read out in Employee Center portal.</dd>
<dt class="dt dlterm">Version 33.0.2 - May 2024</dt>
<dd class="dd">No new feature was delivered in May '24.</dd>
<dt class="dt dlterm">Version 32.0.3 - February 2024</dt>
<dd class="dd">Minor fixes to support right to left language translations.</dd>
<dt class="dt dlterm">Version 31.0.3 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New out-of-the-box Home Page templates for Employee Center.</li>
<li class="li">Updated Information Architecture (IA) with updated Taxonomy topics to account for new services added.</li>
<li class="li">Mega Menu changes that include support for mixed menu hierarchies, 4-levels of Mega Menu hierarchies with tabbed layout, left/right alignment, and option to invoke an interactive model window for Get Support menu
item.</li>
<li class="li">My Active Items changes to add support for actions, visual changes in hierarchy, and new instance options to view as card and list.</li>
<li class="li">New favorites widget to access favorited content directly from the homepage.</li>
<li class="li">New Get Support widget to enable employees to access help content via quick links and static content on an interactive model window.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 30.0.2 - August 2023</dt>
<dd class="dd">This release primarily provides fixes for minor issues.</dd>
<dt class="dt dlterm">Version 29.0.2 - June 2023</dt>
<dd class="dd">Fixed: This release primarily focuses on addressing minor issues. The following fixes have been implemented:<ul class="ul" id="store-rn-hr-employee-center__ul_jsy_mxh_qxb">
<li class="li">The sub-topic widget size issue has been fixed to update the user experience.</li>
<li class="li">The error messages seen when opening certain topic pages have been resolved.</li>
<li class="li">The issue causing the Show More button to hide without loading the data has been fixed.</li>
</ul></dd>
<dt class="dt dlterm">Version 29.0.1 - May 2023</dt>
<dd class="dd">Fixes and minor changes. Refer to Employee Profile app release notes for changes made to the Employee Profile capability.</dd>
<dt class="dt dlterm">Version 28.0.4 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center__ul_edv_qpy_fwb">
<li class="li">Changed<ul class="ul">
<li class="li">Improve portal navigation by arranging the Mega Menu in their desired order, including a mix of portal pages and Taxonomy Topics</li>
<li class="li">Support searching content on Topic Pages for improved content discovery (requires AI Search & Utah+)</li>
<li class="li">Support filtering search results with Taxonomy Topics (requires AI Search & Utah+)</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.0.5 - December 2022</dt>
<dd class="dd">Fixed issue related to an employee unable to view task details and complete an e-signature HR task from the journeys page in Employee Center.</dd>
<dt class="dt dlterm">Version 27.0.4 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Enable employees to manage their tasks using the admin-configured filters on the "My Tasks" page.</li>
<li class="li">Simplify sharing knowledge article URLs that always point to the latest version.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.0.2 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center__ul_hky_3xj_35b">
<li class="li">New<ul class="ul" id="store-rn-hr-employee-center__ul_jyy_3xj_35b">
<li class="li">Optimize the performance of the Employee Center portal with synchronous load configuration, individual widget performance details, and empty state message display.</li>
<li class="li">Added distributed ownership of taxonomy topics to enable business units to manage their own topic pages.</li>
<li class="li">New configurable approvals experience enables admins to more easily display additional approval types through configuration.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.0.3 - May 2022</dt>
<dd class="dd">
<div class="p">New<ul class="ul" id="store-rn-hr-employee-center__ul_kbj_bq3_ktb">
<li class="li">Added new cross-channel favorites feature, pre-integrated with catalog, requests, and knowledge.</li>
<li class="li">Updated the Employee Profile page with an integrated image editor and Microsoft Teams presence indicator.</li>
<li class="li">Improved Curated Experiences for translated knowledge articles.</li>
<li class="li">Added the article attachment widget to the article page by default.</li>
</ul></div>
<p class="p">For additional highlights, see <a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html" class="xref" title="Version history for the Employee Profile application on the ServiceNow Store.">Employee Profile release notes</a>.</p>
</dd>
<dt class="dt dlterm">Version 24.0.5 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center__ul_bs1_g4d_3sb">
<li class="li">Changed: Updated the placement and visual styling of the mega menu widget.</li>
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-center__ul_cll_g4d_3sb">
<li class="li">Introduced a modern, configurable employee profile page.</li>
<li class="li">Added new supported portal content types within the Content Library which include events, rich-text, and image-based Link.</li>
<li class="li">View the employee details and associated information from the Now Mobile app.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.0.5 - November 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-center__ul_d15_yfg_4rb">
<li class="li">Changed:<ul class="ul" id="store-rn-hr-employee-center__ul_tyj_zfg_4rb">
<li class="li">Updated mega menu with quick links displayed</li>
<li class="li">Improved my active items widget that supports web responsiveness and allows admins to define user restrictions on visibility of cards</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.0.11 - September 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Employee Center provides a single unified portal for multi-department service delivery, enabling organizations to easily scale their service solutions across IT, HR, Workplace, Legal, and Procurement so employees
can easily find information, get help, and request the services they need from anywhere.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-center.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-center.html\"><body id=\"store-rn-hr-employee-center\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-employee-center\" aria-labelledby=\"title_store-rn-hr-employee-center\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-employee-center\"><span class=\"ph\">Employee Center</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Employee Center</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-employee-center__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d179905e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 38.0.5 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_n43_dbv_zfc\">\n <li class=\"li\">Recent changes:<ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_o3b_2bv_zfc\">\n <li class=\"li\">Improved Mega Menu performance Faster load times and smoother navigation.</li>\n <li class=\"li\">Improved resilience during high traffic events Optimized for stability and performance during peak usage.</li>\n <li class=\"li\">Identified and removed existing, outdated content and sync new content to associated categories.</li>\n <li class=\"li\">Enhanced Requests experience for better configurability and user experience.</li>\n </ul></li>\n <li class=\"li\">What you need:<ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_o5x_2bv_zfc\">\n <li class=\"li\">Get skeleton loaders for existing widgets and asynchronous load-time processing to improve overall portal performance.</li>\n <li class=\"li\">Get the Employee Center Browser Extension to stay connected with your Employee Center portal activities even when you're working on external applications.</li>\n <li class=\"li\">Note: Browser Extension feature requires the Employee Center for Browser Extension plugin.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 37.0.7 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-employee-center__latest-store-rn-hr-employee-center\">\n <ul class=\"ul\">\n <li class=\"li\">Resolved the following bugs:<ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_rwn_hgc_mfc\">\n <li class=\"li\">ESC - Flickering occurs when the mega menu collapses into the hamburger view.</li>\n <li class=\"li\">'My Tasks' page breaks when NADW is pinned filters, tabs, and task details disappear.</li>\n <li class=\"li\">Background gradient size adjusted from 100% 30% to 100% 20%.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 37.0.5 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_crp_rlc_1fc\">\n <li class=\"li\">The topic-level security (introduced in Yokohama family release) is applied to topics visible in the My Favorites widget too.</li>\n <li class=\"li\">Use Conversational LLM to view and complete tasks and approval in Employee Center.</li>\n <li class=\"li\">Note: The conversational LLM feature is dependent on the Now Assist license.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 36.0.8 - March 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The following bugs have been fixed for Employee Center as follows:<ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_vnw_3kq_42c\">\n <li class=\"li\">Homepage widgets: Homepage widgets now display the execution time for each item individually, whereas it was previously shown as a cumulative total.</li>\n <li class=\"li\">Performance Indicator widget: The Performance Indicator widget is now accessible to users with the sp_admin role.</li>\n <li class=\"li\">Quick Links widget text alignment: After upgrading to EC January 2025, the Quick Links widget failed to display any cards when the widget instance text_alignment option was set to Left. This issue is now\n resolved.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 36.0.7 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_krq_zkg_zdc\">\n <li class=\"li\">New portal notifications: Employees stay informed with real-time alerts in the global header, highlighting key updates across departments. (Requires Employee Center Notifications plug-in; see plug-in for more\n details).</li>\n <li class=\"li\">Ability to favorite Topic pages: Employees can add topic pages to their Favorites to enable one-click access to their most frequently accessed topics.</li>\n <li class=\"li\">Improved topic page search: The Topic page content search now ranks search results based on user clicks, improving the relevance of search results, and making it easier for employees to find their frequently used\n content.</li>\n <li class=\"li\">Guided Self-Service is now searchable: Employees can now find Guided Self-Service links in AI Search-powered search results. (Requires Guided Self-Service plug-in; see plug-in for more details).</li>\n <li class=\"li\">Advanced Portal Navigation improvements:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_jk1_blg_zdc\">\n <li class=\"li\">Taxonomy admins can sync taxonomy updates across Advanced Portal Navigation hierarchy levels with one click</li>\n <li class=\"li\">In-product guided tour helps taxonomy admins with configuration</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 35.0.2 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Guided Self-Service Enhancements: Users can review and edit their previous responses, providing a more streamlined experience.</li>\n <li class=\"li\">Admins can share text/image-based instructions as the end result of the Q&A flow. (requires Xanadu Family release).</li>\n <li class=\"li\">Improved home page theme: Theme aligns with the latest set components, a new color scheme, a logo update, and CSS variable adjustments for an improved browsing experience.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 34.0.10 - October 2024</dt>\n <dd class=\"dd\">Fixed critical issue.</dd>\n \n \n <dt class=\"dt dlterm\">Version 34.0.7 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Introduced Guided Self-Service experience in Employee Center. See Guided Self-Service in Employee Center plugin for additional highlights.</li>\n <li class=\"li\">Added the Send to self capability that enables employees to send knowledge articles via sms or email for future use and reference.</li>\n <li class=\"li\">Integrated with Twilio for the Send to Self SMS functionality.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 33.0.5 - July 2024</dt>\n <dd class=\"dd\">This release primarily focussed on addressing minor defects related to My Active Items widget, count for My Tasks, and header menu read out in Employee Center portal.</dd>\n \n \n <dt class=\"dt dlterm\">Version 33.0.2 - May 2024</dt>\n <dd class=\"dd\">No new feature was delivered in May '24.</dd>\n \n \n <dt class=\"dt dlterm\">Version 32.0.3 - February 2024</dt>\n <dd class=\"dd\">Minor fixes to support right to left language translations.</dd>\n \n \n <dt class=\"dt dlterm\">Version 31.0.3 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New out-of-the-box Home Page templates for Employee Center.</li>\n <li class=\"li\">Updated Information Architecture (IA) with updated Taxonomy topics to account for new services added.</li>\n <li class=\"li\">Mega Menu changes that include support for mixed menu hierarchies, 4-levels of Mega Menu hierarchies with tabbed layout, left/right alignment, and option to invoke an interactive model window for Get Support menu\n item.</li>\n <li class=\"li\">My Active Items changes to add support for actions, visual changes in hierarchy, and new instance options to view as card and list.</li>\n <li class=\"li\">New favorites widget to access favorited content directly from the homepage.</li>\n <li class=\"li\">New Get Support widget to enable employees to access help content via quick links and static content on an interactive model window.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 30.0.2 - August 2023</dt>\n <dd class=\"dd\">This release primarily provides fixes for minor issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 29.0.2 - June 2023</dt>\n <dd class=\"dd\">Fixed: This release primarily focuses on addressing minor issues. The following fixes have been implemented:<ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_jsy_mxh_qxb\">\n <li class=\"li\">The sub-topic widget size issue has been fixed to update the user experience.</li>\n <li class=\"li\">The error messages seen when opening certain topic pages have been resolved.</li>\n <li class=\"li\">The issue causing the Show More button to hide without loading the data has been fixed.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 29.0.1 - May 2023</dt>\n <dd class=\"dd\">Fixes and minor changes. Refer to Employee Profile app release notes for changes made to the Employee Profile capability.</dd>\n \n \n <dt class=\"dt dlterm\">Version 28.0.4 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_edv_qpy_fwb\">\n <li class=\"li\">Changed<ul class=\"ul\">\n <li class=\"li\">Improve portal navigation by arranging the Mega Menu in their desired order, including a mix of portal pages and Taxonomy Topics</li>\n <li class=\"li\">Support searching content on Topic Pages for improved content discovery (requires AI Search & Utah+)</li>\n <li class=\"li\">Support filtering search results with Taxonomy Topics (requires AI Search & Utah+)</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.5 - December 2022</dt>\n <dd class=\"dd\">Fixed issue related to an employee unable to view task details and complete an e-signature HR task from the journeys page in Employee Center.</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.4 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Enable employees to manage their tasks using the admin-configured filters on the "My Tasks" page.</li>\n <li class=\"li\">Simplify sharing knowledge article URLs that always point to the latest version.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.2 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_hky_3xj_35b\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_jyy_3xj_35b\">\n <li class=\"li\">Optimize the performance of the Employee Center portal with synchronous load configuration, individual widget performance details, and empty state message display.</li>\n <li class=\"li\">Added distributed ownership of taxonomy topics to enable business units to manage their own topic pages.</li>\n <li class=\"li\">New configurable approvals experience enables admins to more easily display additional approval types through configuration.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.3 - May 2022</dt>\n <dd class=\"dd\">\n <div class=\"p\">New<ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_kbj_bq3_ktb\">\n <li class=\"li\">Added new cross-channel favorites feature, pre-integrated with catalog, requests, and knowledge.</li>\n <li class=\"li\">Updated the Employee Profile page with an integrated image editor and Microsoft Teams presence indicator.</li>\n <li class=\"li\">Improved Curated Experiences for translated knowledge articles.</li>\n <li class=\"li\">Added the article attachment widget to the article page by default.</li>\n </ul></div>\n <p class=\"p\">For additional highlights, see <a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html\" class=\"xref\" title=\"Version history for the Employee Profile application on the ServiceNow Store.\">Employee Profile release notes</a>.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.5 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_bs1_g4d_3sb\">\n <li class=\"li\">Changed: Updated the placement and visual styling of the mega menu widget.</li>\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_cll_g4d_3sb\">\n <li class=\"li\">Introduced a modern, configurable employee profile page.</li>\n <li class=\"li\">Added new supported portal content types within the Content Library which include events, rich-text, and image-based Link.</li>\n <li class=\"li\">View the employee details and associated information from the Now Mobile app.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.5 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_d15_yfg_4rb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-employee-center__ul_tyj_zfg_4rb\">\n <li class=\"li\">Updated mega menu with quick links displayed</li>\n <li class=\"li\">Improved my active items widget that supports web responsiveness and allows admins to define user restrictions on visibility of cards</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.11 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Employee Center provides a single unified portal for multi-department service delivery, enabling organizations to easily scale their service solutions across IT, HR, Workplace, Legal, and Procurement so employees\n can easily find information, get help, and request the services they need from anywhere.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Employee Center release notes
Version history for the Employee Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 38.0.5 - August 2025
* Recent changes:
+ Improved Mega Menu performance Faster load times and smoother navigation.
+ Improved resilience during high traffic events Optimized for stability and performance during peak usage.
+ Identified and removed existing, outdated content and sync new content to associated categories.
+ Enhanced Requests experience for better configurability and user experience.
* What you need:
+ Get skeleton loaders for existing widgets and asynchronous load-time processing to improve overall portal performance.
+ Get the Employee Center Browser Extension to stay connected with your Employee Center portal activities even when you're working on external applications.
+ Note: Browser Extension feature requires the Employee Center for Browser Extension plugin.
#### Version 37.0.7 - June 2025
* Resolved the following bugs:
+ ESC - Flickering occurs when the mega menu collapses into the hamburger view.
+ 'My Tasks' page breaks when NADW is pinned filters, tabs, and task details disappear.
+ Background gradient size adjusted from 100% 30% to 100% 20%.
#### Version 37.0.5 - May 2025
* The topic-level security (introduced in Yokohama family release) is applied to topics visible in the My Favorites widget too.
* Use Conversational LLM to view and complete tasks and approval in Employee Center.
* Note: The conversational LLM feature is dependent on the Now Assist license.
#### Version 36.0.8 - March 2025
* The following bugs have been fixed for Employee Center as follows:
+ Homepage widgets: Homepage widgets now display the execution time for each item individually, whereas it was previously shown as a cumulative total.
+ Performance Indicator widget: The Performance Indicator widget is now accessible to users with the sp\_admin role.
+ Quick Links widget text alignment: After upgrading to EC January 2025, the Quick Links widget failed to display any cards when the widget instance text\_alignment option was set to Left. This issue is now
resolved.
#### Version 36.0.7 - February 2025
* New portal notifications: Employees stay informed with real-time alerts in the global header, highlighting key updates across departments. (Requires Employee Center Notifications plug-in; see plug-in for more
details).
* Ability to favorite Topic pages: Employees can add topic pages to their Favorites to enable one-click access to their most frequently accessed topics.
* Improved topic page search: The Topic page content search now ranks search results based on user clicks, improving the relevance of search results, and making it easier for employees to find their frequently used
content.
* Guided Self-Service is now searchable: Employees can now find Guided Self-Service links in AI Search-powered search results. (Requires Guided Self-Service plug-in; see plug-in for more details).
* Advanced Portal Navigation improvements:
* + Taxonomy admins can sync taxonomy updates across Advanced Portal Navigation hierarchy levels with one click
+ In-product guided tour helps taxonomy admins with configuration
#### Version 35.0.2 - November 2024
* Guided Self-Service Enhancements: Users can review and edit their previous responses, providing a more streamlined experience.
* Admins can share text/image-based instructions as the end result of the Q&A flow. (requires Xanadu Family release).
* Improved home page theme: Theme aligns with the latest set components, a new color scheme, a logo update, and CSS variable adjustments for an improved browsing experience.
#### Version 34.0.10 - October 2024
Fixed critical issue.
#### Version 34.0.7 - August 2024
* Introduced Guided Self-Service experience in Employee Center. See Guided Self-Service in Employee Center plugin for additional highlights.
* Added the Send to self capability that enables employees to send knowledge articles via sms or email for future use and reference.
* Integrated with Twilio for the Send to Self SMS functionality.
#### Version 33.0.5 - July 2024
This release primarily focussed on addressing minor defects related to My Active Items widget, count for My Tasks, and header menu read out in Employee Center portal.
#### Version 33.0.2 - May 2024
No new feature was delivered in May '24.
#### Version 32.0.3 - February 2024
Minor fixes to support right to left language translations.
#### Version 31.0.3 - November 2023
* New out-of-the-box Home Page templates for Employee Center.
* Updated Information Architecture (IA) with updated Taxonomy topics to account for new services added.
* Mega Menu changes that include support for mixed menu hierarchies, 4-levels of Mega Menu hierarchies with tabbed layout, left/right alignment, and option to invoke an interactive model window for Get Support menu
item.
* My Active Items changes to add support for actions, visual changes in hierarchy, and new instance options to view as card and list.
* New favorites widget to access favorited content directly from the homepage.
* New Get Support widget to enable employees to access help content via quick links and static content on an interactive model window.
#### Version 30.0.2 - August 2023
This release primarily provides fixes for minor issues.
#### Version 29.0.2 - June 2023
Fixed: This release primarily focuses on addressing minor issues. The following fixes have been implemented:
* The sub-topic widget size issue has been fixed to update the user experience.
* The error messages seen when opening certain topic pages have been resolved.
* The issue causing the Show More button to hide without loading the data has been fixed.
#### Version 29.0.1 - May 2023
Fixes and minor changes. Refer to Employee Profile app release notes for changes made to the Employee Profile capability.
#### Version 28.0.4 - February 2023
* Changed
+ Improve portal navigation by arranging the Mega Menu in their desired order, including a mix of portal pages and Taxonomy Topics
+ Support searching content on Topic Pages for improved content discovery (requires AI Search & Utah+)
+ Support filtering search results with Taxonomy Topics (requires AI Search & Utah+)
#### Version 27.0.5 - December 2022
Fixed issue related to an employee unable to view task details and complete an e-signature HR task from the journeys page in Employee Center.
#### Version 27.0.4 - November 2022
* Enable employees to manage their tasks using the admin-configured filters on the "My Tasks" page.
* Simplify sharing knowledge article URLs that always point to the latest version.
#### Version 26.0.2 - August 2022
* New
+ Optimize the performance of the Employee Center portal with synchronous load configuration, individual widget performance details, and empty state message display.
+ Added distributed ownership of taxonomy topics to enable business units to manage their own topic pages.
+ New configurable approvals experience enables admins to more easily display additional approval types through configuration.
#### Version 25.0.3 - May 2022
New
* Added new cross-channel favorites feature, pre-integrated with catalog, requests, and knowledge.
* Updated the Employee Profile page with an integrated image editor and Microsoft Teams presence indicator.
* Improved Curated Experiences for translated knowledge articles.
* Added the article attachment widget to the article page by default.
For additional highlights, see Employee Profile release notes.
#### Version 24.0.5 - February 2022
* Changed: Updated the placement and visual styling of the mega menu widget.
* New:
+ Introduced a modern, configurable employee profile page.
+ Added new supported portal content types within the Content Library which include events, rich-text, and image-based Link.
+ View the employee details and associated information from the Now Mobile app.
#### Version 23.0.5 - November 2021
* Changed:
+ Updated mega menu with quick links displayed
+ Improved my active items widget that supports web responsiveness and allows admins to define user restrictions on visibility of cards
#### Version 22.0.11 - September 2021
* Employee Center provides a single unified portal for multi-department service delivery, enabling organizations to easily scale their service solutions across IT, HR, Workplace, Legal, and Procurement so employees
can easily find information, get help, and request the services they need from anywhere.
| ---
title: Employee Center release notes
description: Version history for the Employee Center application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
---
# Employee Center release notes
Version history for the Employee Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 38.0.5 - August 2025
* Recent changes:
+ Improved Mega Menu performance Faster load times and smoother navigation.
+ Improved resilience during high traffic events Optimized for stability and performance during peak usage.
+ Identified and removed existing, outdated content and sync new content to associated categories.
+ Enhanced Requests experience for better configurability and user experience.
* What you need:
+ Get skeleton loaders for existing widgets and asynchronous load-time processing to improve overall portal performance.
+ Get the Employee Center Browser Extension to stay connected with your Employee Center portal activities even when you're working on external applications.
+ Note: Browser Extension feature requires the Employee Center for Browser Extension plugin.
#### Version 37.0.7 - June 2025
* Resolved the following bugs:
+ ESC - Flickering occurs when the mega menu collapses into the hamburger view.
+ 'My Tasks' page breaks when NADW is pinned filters, tabs, and task details disappear.
+ Background gradient size adjusted from 100% 30% to 100% 20%.
#### Version 37.0.5 - May 2025
* The topic-level security (introduced in Yokohama family release) is applied to topics visible in the My Favorites widget too.
* Use Conversational LLM to view and complete tasks and approval in Employee Center.
* Note: The conversational LLM feature is dependent on the Now Assist license.
#### Version 36.0.8 - March 2025
* The following bugs have been fixed for Employee Center as follows:
+ Homepage widgets: Homepage widgets now display the execution time for each item individually, whereas it was previously shown as a cumulative total.
+ Performance Indicator widget: The Performance Indicator widget is now accessible to users with the sp\_admin role.
+ Quick Links widget text alignment: After upgrading to EC January 2025, the Quick Links widget failed to display any cards when the widget instance text\_alignment option was set to Left. This issue is now
resolved.
#### Version 36.0.7 - February 2025
* New portal notifications: Employees stay informed with real-time alerts in the global header, highlighting key updates across departments. (Requires Employee Center Notifications plug-in; see plug-in for more
details).
* Ability to favorite Topic pages: Employees can add topic pages to their Favorites to enable one-click access to their most frequently accessed topics.
* Improved topic page search: The Topic page content search now ranks search results based on user clicks, improving the relevance of search results, and making it easier for employees to find their frequently used
content.
* Guided Self-Service is now searchable: Employees can now find Guided Self-Service links in AI Search-powered search results. (Requires Guided Self-Service plug-in; see plug-in for more details).
* Advanced Portal Navigation improvements:
* + Taxonomy admins can sync taxonomy updates across Advanced Portal Navigation hierarchy levels with one click
+ In-product guided tour helps taxonomy admins with configuration
#### Version 35.0.2 - November 2024
* Guided Self-Service Enhancements: Users can review and edit their previous responses, providing a more streamlined experience.
* Admins can share text/image-based instructions as the end result of the Q&A flow. (requires Xanadu Family release).
* Improved home page theme: Theme aligns with the latest set components, a new color scheme, a logo update, and CSS variable adjustments for an improved browsing experience.
#### Version 34.0.10 - October 2024
Fixed critical issue.
#### Version 34.0.7 - August 2024
* Introduced Guided Self-Service experience in Employee Center. See Guided Self-Service in Employee Center plugin for additional highlights.
* Added the Send to self capability that enables employees to send knowledge articles via sms or email for future use and reference.
* Integrated with Twilio for the Send to Self SMS functionality.
#### Version 33.0.5 - July 2024
This release primarily focussed on addressing minor defects related to My Active Items widget, count for My Tasks, and header menu read out in Employee Center portal.
#### Version 33.0.2 - May 2024
No new feature was delivered in May '24.
#### Version 32.0.3 - February 2024
Minor fixes to support right to left language translations.
#### Version 31.0.3 - November 2023
* New out-of-the-box Home Page templates for Employee Center.
* Updated Information Architecture (IA) with updated Taxonomy topics to account for new services added.
* Mega Menu changes that include support for mixed menu hierarchies, 4-levels of Mega Menu hierarchies with tabbed layout, left/right alignment, and option to invoke an interactive model window for Get Support menu
item.
* My Active Items changes to add support for actions, visual changes in hierarchy, and new instance options to view as card and list.
* New favorites widget to access favorited content directly from the homepage.
* New Get Support widget to enable employees to access help content via quick links and static content on an interactive model window.
#### Version 30.0.2 - August 2023
This release primarily provides fixes for minor issues.
#### Version 29.0.2 - June 2023
Fixed: This release primarily focuses on addressing minor issues. The following fixes have been implemented:
* The sub-topic widget size issue has been fixed to update the user experience.
* The error messages seen when opening certain topic pages have been resolved.
* The issue causing the Show More button to hide without loading the data has been fixed.
#### Version 29.0.1 - May 2023
Fixes and minor changes. Refer to Employee Profile app release notes for changes made to the Employee Profile capability.
#### Version 28.0.4 - February 2023
* Changed
+ Improve portal navigation by arranging the Mega Menu in their desired order, including a mix of portal pages and Taxonomy Topics
+ Support searching content on Topic Pages for improved content discovery (requires AI Search & Utah+)
+ Support filtering search results with Taxonomy Topics (requires AI Search & Utah+)
#### Version 27.0.5 - December 2022
Fixed issue related to an employee unable to view task details and complete an e-signature HR task from the journeys page in Employee Center.
#### Version 27.0.4 - November 2022
* Enable employees to manage their tasks using the admin-configured filters on the "My Tasks" page.
* Simplify sharing knowledge article URLs that always point to the latest version.
#### Version 26.0.2 - August 2022
* New
+ Optimize the performance of the Employee Center portal with synchronous load configuration, individual widget performance details, and empty state message display.
+ Added distributed ownership of taxonomy topics to enable business units to manage their own topic pages.
+ New configurable approvals experience enables admins to more easily display additional approval types through configuration.
#### Version 25.0.3 - May 2022
New
* Added new cross-channel favorites feature, pre-integrated with catalog, requests, and knowledge.
* Updated the Employee Profile page with an integrated image editor and Microsoft Teams presence indicator.
* Improved Curated Experiences for translated knowledge articles.
* Added the article attachment widget to the article page by default.
For additional highlights, see Employee Profile release notes.
#### Version 24.0.5 - February 2022
* Changed: Updated the placement and visual styling of the mega menu widget.
* New:
+ Introduced a modern, configurable employee profile page.
+ Added new supported portal content types within the Content Library which include events, rich-text, and image-based Link.
+ View the employee details and associated information from the Now Mobile app.
#### Version 23.0.5 - November 2021
* Changed:
+ Updated mega menu with quick links displayed
+ Improved my active items widget that supports web responsiveness and allows admins to define user restrictions on visibility of cards
#### Version 22.0.11 - September 2021
* Employee Center provides a single unified portal for multi-department service delivery, enabling organizations to easily scale their service solutions across IT, HR, Workplace, Legal, and Procurement so employees
can easily find information, get help, and request the services they need from anywhere.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-connections.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-connections.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-employee-connections.html | Employee Connections release notes | Version history for the Employee Connections on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-connections.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-connections.html"><body id="store-rn-hr-employee-connections"><main role="main"><article role="article" class="dita" id="store-rn-hr-employee-connections" aria-labelledby="title_store-rn-hr-employee-connections">
<h1 class="title topictitle1" id="title_store-rn-hr-employee-connections">Employee Connections release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Employee Connections on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-employee-connections__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d205363e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.9 - August 2024</dt>
<dd class="dd" id="store-rn-hr-employee-connections__latest-store-rn-hr-employee-connections">New: Enable Advanced Portal Navigation for Employee Connections.</dd>
<dt class="dt dlterm">Version 1.0.6 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed various internationalization bugs</li>
<li class="li">Fixed issue with job title search when searching for mentors</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.4 - February 2024</dt>
<dd class="dd"><p class="p">Employee Connections offers improved networking opportunities and enables individuals to forge meaningful connections. It equips employees with tools such as the Mentoring, facilitating the search for guidance and suitable mentors to
expedite their learning and amplify their potential for career advancement.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Employee Connections release notes
Version history for the Employee Connections on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.9 - August 2024
New: Enable Advanced Portal Navigation for Employee Connections.
#### Version 1.0.6 - May 2024
* Fixed various internationalization bugs
* Fixed issue with job title search when searching for mentors
#### Version 1.0.4 - February 2024
Employee Connections offers improved networking opportunities and enables individuals to forge meaningful connections. It equips employees with tools such as the Mentoring, facilitating the search for guidance and suitable mentors to
expedite their learning and amplify their potential for career advancement.
| ---
title: Employee Connections release notes
description: Version history for the Employee Connections on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Employee Connections release notes
Version history for the Employee Connections on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.9 - August 2024
New: Enable Advanced Portal Navigation for Employee Connections.
#### Version 1.0.6 - May 2024
* Fixed various internationalization bugs
* Fixed issue with job title search when searching for mentors
#### Version 1.0.4 - February 2024
Employee Connections offers improved networking opportunities and enables individuals to forge meaningful connections. It equips employees with tools such as the Mentoring, facilitating the search for guidance and suitable mentors to
expedite their learning and amplify their potential for career advancement.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-exp-taxonomy.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-exp-taxonomy.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-employee-exp-taxonomy.html | Employee experience taxonomy release notes | Version history for the Employee experience taxonomy application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-exp-taxonomy.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-exp-taxonomy.html"><body id="store-rn-hr-employee-exp-taxonomy"><main role="main"><article role="article" class="dita" id="store-rn-hr-employee-exp-taxonomy" aria-labelledby="title_store-rn-hr-employee-exp-taxonomy">
<h1 class="title topictitle1" id="title_store-rn-hr-employee-exp-taxonomy">Employee experience taxonomy release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Employee experience taxonomy application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-employee-exp-taxonomy__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d150476e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 28.2.1 - August 2025</dt>
<dd class="dd">Updated to support the latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 28.0.9 - May 2025</dt>
<dd class="dd" id="store-rn-hr-employee-exp-taxonomy__employee-exp-taxonomy-latest">Uptake of latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 28.0.7 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Topic-Level Access Control:<ul class="ul" id="store-rn-hr-employee-exp-taxonomy__ul_xfd_kkw_cdc">
<li class="li">Added access control based on taxonomy topics to control which employees can see specific topics.</li>
<li class="li">Optimized portal performance by removing the dependency to check access for individual content items. (Requires Yokohama family release)</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 28.0.1 - August 2024</dt>
<dd class="dd">Added a new taxonomy structure and Topic Page experience for Kiosk to provide additional support content. Provisioned new taxonomy contributors to EC Pro kiosk taxonomy.</dd>
<dt class="dt dlterm">Version 27.3.1 - November 2023</dt>
<dd class="dd">Taxonomy changes for updated information architecture (IA) for Employee Center and Employee Center Pro.</dd>
<dt class="dt dlterm">Version 27.2.1 - August 2023</dt>
<dd class="dd">Added a topic to the legal section of the taxonomy in support of the contract management changes.</dd>
<dt class="dt dlterm">Version 22.0.3 - September 2021</dt>
<dd class="dd">Leverage a pre-built content taxonomy for IT, HR, Workplace Services, Legal, and Procurement. The Employee Experience Taxonomy delivers an employee-centric taxonomy and topics that bring together services and information
(requests, articles, quick links, employee communications), making it easier for employees to find what they need.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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Version history for the Employee experience taxonomy application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.2.1 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 28.0.9 - May 2025
Uptake of latest version of the dependent apps.
#### Version 28.0.7 - November 2024
* Topic-Level Access Control:
+ Added access control based on taxonomy topics to control which employees can see specific topics.
+ Optimized portal performance by removing the dependency to check access for individual content items. (Requires Yokohama family release)
#### Version 28.0.1 - August 2024
Added a new taxonomy structure and Topic Page experience for Kiosk to provide additional support content. Provisioned new taxonomy contributors to EC Pro kiosk taxonomy.
#### Version 27.3.1 - November 2023
Taxonomy changes for updated information architecture (IA) for Employee Center and Employee Center Pro.
#### Version 27.2.1 - August 2023
Added a topic to the legal section of the taxonomy in support of the contract management changes.
#### Version 22.0.3 - September 2021
Leverage a pre-built content taxonomy for IT, HR, Workplace Services, Legal, and Procurement. The Employee Experience Taxonomy delivers an employee-centric taxonomy and topics that bring together services and information
(requests, articles, quick links, employee communications), making it easier for employees to find what they need.
| ---
title: Employee experience taxonomy release notes
description: Version history for the Employee experience taxonomy application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Employee experience taxonomy release notes
Version history for the Employee experience taxonomy application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.2.1 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 28.0.9 - May 2025
Uptake of latest version of the dependent apps.
#### Version 28.0.7 - November 2024
* Topic-Level Access Control:
+ Added access control based on taxonomy topics to control which employees can see specific topics.
+ Optimized portal performance by removing the dependency to check access for individual content items. (Requires Yokohama family release)
#### Version 28.0.1 - August 2024
Added a new taxonomy structure and Topic Page experience for Kiosk to provide additional support content. Provisioned new taxonomy contributors to EC Pro kiosk taxonomy.
#### Version 27.3.1 - November 2023
Taxonomy changes for updated information architecture (IA) for Employee Center and Employee Center Pro.
#### Version 27.2.1 - August 2023
Added a topic to the legal section of the taxonomy in support of the contract management changes.
#### Version 22.0.3 - September 2021
Leverage a pre-built content taxonomy for IT, HR, Workplace Services, Legal, and Procurement. The Employee Experience Taxonomy delivers an employee-centric taxonomy and topics that bring together services and information
(requests, articles, quick links, employee communications), making it easier for employees to find what they need.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-experience-foundation.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-experience-foundation.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-employee-experience-foundation.html | Employee Experience Foundation release notes | Version history for the Employee Experience Foundation application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-experience-foundation.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-experience-foundation.html"><body id="store-rn-hr-employee-experience-foundation"><main role="main"><article role="article" class="dita" id="store-rn-hr-employee-experience-foundation" aria-labelledby="title_store-rn-hr-employee-experience-foundation">
<h1 class="title topictitle1" id="title_store-rn-hr-employee-experience-foundation">Employee Experience Foundation release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Employee Experience Foundation application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-employee-experience-foundation__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d324788e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 30.0.1 - August 2025</dt>
<dd class="dd">Updated to support the latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 29.1.1 - May 2025</dt>
<dd class="dd" id="store-rn-hr-employee-experience-foundation__latest-store-rn-hr-employee-experience-foundation">Set background colors for a selected canvas element in Rich Content Editor, as an admin and a content manager.</dd>
<dt class="dt dlterm">Version 29.0.1 - November 2024</dt>
<dd class="dd">Fixed issues that impacted the user interface.</dd>
<dt class="dt dlterm">Version 28.1.4 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Improved functionality to enable admins to personalize email templates and layouts, while maintaining company branding facilitating the sending of knowledge articles and scheduled information to oneself for future
viewing.</li>
<li class="li">Enabled 'week view' as the default view for schedule information</li>
</ul>
</dd>
<dt class="dt dlterm">Version 28.0.2 - May 2024</dt>
<dd class="dd">No new feature was delivered in May '24.</dd>
<dt class="dt dlterm">Version 27.0.3 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 24.0.3 - May 2022</dt>
<dd class="dd">
<p class="p">Support for changes in the <span class="ph">Employee Center</span> and the <span class="ph">Content Experiences</span>.</p>
</dd>
<dt class="dt dlterm">Version 23.0.3 - November 2021</dt>
<dd class="dd">Employee experience foundation app delivers a notification layout and template for employee facing communications to create consistent messaging across the enterprise and improve the employee experience.</dd>
</dl>
</section>
</div>
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} | # Employee Experience Foundation release notes
Version history for the Employee Experience Foundation application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 30.0.1 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 29.1.1 - May 2025
Set background colors for a selected canvas element in Rich Content Editor, as an admin and a content manager.
#### Version 29.0.1 - November 2024
Fixed issues that impacted the user interface.
#### Version 28.1.4 - August 2024
* Improved functionality to enable admins to personalize email templates and layouts, while maintaining company branding facilitating the sending of knowledge articles and scheduled information to oneself for future
viewing.
* Enabled 'week view' as the default view for schedule information
#### Version 28.0.2 - May 2024
No new feature was delivered in May '24.
#### Version 27.0.3 - February 2024
Minor fixes.
#### Version 24.0.3 - May 2022
Support for changes in the Employee Center and the Content Experiences.
#### Version 23.0.3 - November 2021
Employee experience foundation app delivers a notification layout and template for employee facing communications to create consistent messaging across the enterprise and improve the employee experience.
| ---
title: Employee Experience Foundation release notes
description: Version history for the Employee Experience Foundation application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Employee Experience Foundation release notes
Version history for the Employee Experience Foundation application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 30.0.1 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 29.1.1 - May 2025
Set background colors for a selected canvas element in Rich Content Editor, as an admin and a content manager.
#### Version 29.0.1 - November 2024
Fixed issues that impacted the user interface.
#### Version 28.1.4 - August 2024
* Improved functionality to enable admins to personalize email templates and layouts, while maintaining company branding facilitating the sending of knowledge articles and scheduled information to oneself for future
viewing.
* Enabled 'week view' as the default view for schedule information
#### Version 28.0.2 - May 2024
No new feature was delivered in May '24.
#### Version 27.0.3 - February 2024
Minor fixes.
#### Version 24.0.3 - May 2022
Support for changes in the Employee Center and the Content Experiences.
#### Version 23.0.3 - November 2021
Employee experience foundation app delivers a notification layout and template for employee facing communications to create consistent messaging across the enterprise and improve the employee experience.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-goals.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-goals.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-employee-goals.html | Employee Goals release notes | Version history for the Employee Goals application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-goals.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-goals.html"><body id="store-rn-hr-employee-goals"><main role="main"><article role="article" class="dita" id="store-rn-hr-employee-goals" aria-labelledby="title_store-rn-hr-employee-goals">
<h1 class="title topictitle1" id="title_store-rn-hr-employee-goals">Employee Goals release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Employee Goals application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-employee-goals__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d162753e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-employee-goals__latest-store-rn-hr-employee-goals"><ul class="ul">
<li class="li">New: API to retrieve the employee's goals summary for inclusion in the Employee Summary as part of Employee Persona Now Assist feature</li>
<li class="li">Changed: Coral Theming improvements</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.5 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">RCA on creating a draft growth plan when employee goals plugin is installed.</li>
<li class="li">White background fix behind the goals title in the flyout</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.3 - August 2024</dt>
<dd class="dd">Fixed: Improved scope security.</dd>
<dt class="dt dlterm">Version 1.0.1 - May 2024</dt>
<dd class="dd">Employee Goals provides employees and their managers visibility into employee personal and business goals, in context of Talent Development activities.</dd>
</dl>
</section>
</div>
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} | # Employee Goals release notes
Version history for the Employee Goals application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - May 2025
* New: API to retrieve the employee's goals summary for inclusion in the Employee Summary as part of Employee Persona Now Assist feature
* Changed: Coral Theming improvements
#### Version 1.0.5 - February 2025
* Fixed:
+ RCA on creating a draft growth plan when employee goals plugin is installed.
+ White background fix behind the goals title in the flyout
#### Version 1.0.3 - August 2024
Fixed: Improved scope security.
#### Version 1.0.1 - May 2024
Employee Goals provides employees and their managers visibility into employee personal and business goals, in context of Talent Development activities.
| ---
title: Employee Goals release notes
description: Version history for the Employee Goals application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Employee Goals release notes
Version history for the Employee Goals application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - May 2025
* New: API to retrieve the employee's goals summary for inclusion in the Employee Summary as part of Employee Persona Now Assist feature
* Changed: Coral Theming improvements
#### Version 1.0.5 - February 2025
* Fixed:
+ RCA on creating a draft growth plan when employee goals plugin is installed.
+ White background fix behind the goals title in the flyout
#### Version 1.0.3 - August 2024
Fixed: Improved scope security.
#### Version 1.0.1 - May 2024
Employee Goals provides employees and their managers visibility into employee personal and business goals, in context of Talent Development activities.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-health-screening.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-health-screening.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-employee-health-screening.html | Employee Health Screening release notes | Version history for the Safe Workplace Employee Health Screening application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-health-screening.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-health-screening.html"><body id="store-rn-hr-employee-health-screening"><main role="main"><article role="article" class="dita" id="store-rn-hr-employee-health-screening" aria-labelledby="title_store-rn-hr-employee-health-screening">
<h1 class="title topictitle1" id="title_store-rn-hr-employee-health-screening"><span class="ph">Employee Health Screening</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span>
<span class="ph">Employee Health Screening</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-employee-health-screening__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-hr-employee-health-screening__section_dry_hck_4mb">
<div class="p">
<div class="note note note_note"><span class="note__title">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace suite</span> application.</div>
</div>
</section>
<section class="section"><h2 id="d185904e82" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.28.0 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates</dd>
<dt class="dt dlterm">Version 1.27.2 - November 2024</dt>
<dd class="dd" id="store-rn-hr-employee-health-screening__latest-store-rn-hr-employee-health-screening">Security fixes.</dd>
<dt class="dt dlterm">Version 1.27.1 - November 2022</dt>
<dd class="dd">Fixed: Next Experience theming improvement</dd>
<dt class="dt dlterm">Version 1.27.0 - August 2022</dt>
<dd class="dd">Fixed: Quality improvements</dd>
<dt class="dt dlterm">Version 1.26.0 - May 2022</dt>
<dd class="dd">Fixed: Security bug</dd>
<dt class="dt dlterm">Version 1.25.0 - March 2022</dt>
<dd class="dd">Fixed: <ul class="ul">
<li class="li">The Employee Health Verification was generalized to Health Verification. Fixed an issue where the previous name, Employee Health Verification, was still showing up on the Health Verification confirmation page</li>
<li class="li">Updated logic to avoid an unnecessary calculated field</li>
</ul></dd>
<dt class="dt dlterm">Version 1.24.0 - February 2022</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.23.0 - January 2022</dt>
<dd class="dd">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>
<dt class="dt dlterm">Version 1.22.0 - January 2022</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.21.1 - December 2021</dt>
<dd class="dd">Changed: Updates to the translation engine</dd>
<dt class="dt dlterm">Version 1.20.0 - November 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.19.0 - August 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.18.0 - August 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features from the July 22 release</li>
<li class="li">Fixed: Minor messaging bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.17.0 - July 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: New options for conditional temperature scanning and custom messages</li>
<li class="li">Fixed: Minor bug with scanning for entry status</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.16.0 - July 2021</dt>
<dd class="dd">Changed: Updates to the translation engine</dd>
<dt class="dt dlterm">Version 1.15.0 - June 2021</dt>
<dd class="dd">Fixed: Minor catalog bug</dd>
<dt class="dt dlterm">Version 1.14.0 - February 2021</dt>
<dd class="dd">New: Localization for features from the January 21 release</dd>
<dt class="dt dlterm">Version 1.12.0 - January 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-health-screening__ul_crb_mgq_j4b">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-health-screening__ul_x2z_mgq_j4b">
<li class="li">Ability to expire health verifications at specific time in an employee's timezone</li>
<li class="li">WCAG improvements</li>
</ul></li>
<li class="li">Fixed: Health verification no longer shows 'not cleared' on Paris instances when an employee should be 'cleared'</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.11.0 - December 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-health-screening__ul_fvs_dpp_znb">
<li class="li">New: Localization for features from the December 3 release</li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.10.0 - December 2020</dt>
<dd class="dd">New: Ability to track and report on employee QR code scans for entry</dd>
<dt class="dt dlterm">Version 1.9.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-health-screening__ul_otp_mt1_snb">
<li class="li">New: Localization for features from the November 5 release</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-employee-health-screening__ul_p5f_4t1_snb">
<li class="li">For Android Now Mobile users, the health status QR Code graphic is now centered</li>
<li class="li">Health verifications now appear as expected in CSM portals</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.8.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-health-screening__ul_lg5_sgv_nnb">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-health-screening__ul_hbl_tgv_nnb">
<li class="li">New catalog item icons</li>
<li class="li">Localization for features from the October 15 release</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-employee-health-screening__ul_vdb_vgv_nnb">
<li class="li">When the Employee Health Verification Requirement is not met or expired, users are no longer able to display a 'pass' QR code</li>
<li class="li">The Employee Health Verification Requirement workflow starts consistently</li>
<li class="li">Other minor bug fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.0 - October 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-employee-health-screening__ul_l1c_5qf_3nb">
<li class="li">On the Health Verification confirmation page, new links are available for employees to easily resolve outstanding requirements</li>
<li class="li">Localization for features from the October 1 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.6.0 - October 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-employee-health-screening__ul_oc1_jj1_2nb">
<li class="li">The Health Verification Confirmation page now includes the name and valid from/to dates</li>
<li class="li">If app_imt_mobile is installed, 'Screening' and 'Health Status' will no longer appear in the More tab of the mobile app</li>
<li class="li">Localization for features from the September 16 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.5.0 - September 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-health-screening__ul_qdl_blv_zmb">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-health-screening__ul_jxp_blv_zmb">
<li class="li">Show employee health verification on the CSM portal</li>
<li class="li">A non-CSM agent screen should be able to find consumer and contact records for health screening</li>
<li class="li">CSM agents see updated information on screening a person</li>
<li class="li">Find and change 'Employee' to 'Person'</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-employee-health-screening__ul_stf_2lv_zmb">
<li class="li">The View Employee Status applet shows web Service Portal page instead of mobile</li>
<li class="li">CSM users are unable to see the health verification record producer</li>
<li class="li">Non-relevant health verification confirmation page and non-accessible link (i.e. Reserve a Space) for CSM users</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - September 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-health-screening__ul_xdf_b52_wmb">
<li class="li">New: Localization for features from the August 20 release</li>
<li class="li">Fixed: External email stamps no longer prevent the processing of actions from visitors</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - August 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-employee-health-screening__ul_abv_c13_smb">
<li class="li">Link to Workplace Reservation from Health Verification</li>
<li class="li">Support for Emergency Outreach application's Daily Health Verification</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - August 2020</dt>
<dd class="dd">New: Localization for features from the July 23 release</dd>
<dt class="dt dlterm">Version 1.1.0 - July 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-employee-health-screening__ul_vf1_tfm_kmb">
<li class="li">Localization for features from the July 9 release</li>
<li class="li">Compatible with ServiceNow instances on the Paris release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.6 - July 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-employee-health-screening__ul_j42_m24_gmb">
<li class="li">Visitor Management<ul class="ul" id="store-rn-hr-employee-health-screening__ul_l3s_m24_gmb">
<li class="li">Invite visitors to the workplace</li>
<li class="li">Screen visitors for entry to the workplace on your smartphone, tablet, or computer</li>
<li class="li">Look up information for returning visitors</li>
<li class="li">Visitor self-screening</li>
</ul></li>
<li class="li">Localization for features from the June 18 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.5 - June 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-employee-health-screening__ul_nsx_qsy_1mb">
<li class="li">Default health verification questions are available in a new record producer</li>
<li class="li">Support for QR codes</li>
<li class="li">The Employee Status table was updated for the Employee Health Verification feature</li>
<li class="li">Employee status service portal page</li>
<li class="li">Ability to scan QR codes from the ServiceNow Now Mobile app</li>
<li class="li">Localization for Employee Health Screening v1.0.4 features</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.4 - June 2020</dt>
<dd class="dd">New: Localization support for:<ul class="ul" id="store-rn-hr-employee-health-screening__ul_q42_y3b_xlb">
<li class="li">Japanese</li>
<li class="li">French</li>
<li class="li">German</li>
<li class="li">Spanish</li>
<li class="li">Italian</li>
<li class="li">Brazilian Portuguese</li>
<li class="li">Korean</li>
<li class="li">Simplified Chinese</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.3 - May 2020</dt>
<dd class="dd">The <span class="ph">Employee Health Screening</span> application facilitates employee screening for elevated temperatures to help prevent possible infections from spreading. Employees are screened, results are recorded, and
depending on the results, individuals learn whether or not they can enter the building. Administrators can view trends with a reporting dashboard and track the return of employees into their facilities over time.</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-employee-health-screening__section_ynx_1kn_dmb"><h2 id="d185904e641" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-employee-health-screening__section_yvn_ckn_dmb"><h2 id="d185904e659" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-health-screening.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-health-screening.html\"><body id=\"store-rn-hr-employee-health-screening\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-employee-health-screening\" aria-labelledby=\"title_store-rn-hr-employee-health-screening\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-employee-health-screening\"><span class=\"ph\">Employee Health Screening</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span>\n <span class=\"ph\">Employee Health Screening</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-employee-health-screening__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-hr-employee-health-screening__section_dry_hck_4mb\">\n <div class=\"p\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">Safe Workplace suite</span> application.</div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d185904e82\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.28.0 - August 2025</dt>\n <dd class=\"dd\">Changed: Minor ACL updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.27.2 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-employee-health-screening__latest-store-rn-hr-employee-health-screening\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.27.1 - November 2022</dt>\n <dd class=\"dd\">Fixed: Next Experience theming improvement</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.27.0 - August 2022</dt>\n <dd class=\"dd\">Fixed: Quality improvements</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.26.0 - May 2022</dt>\n <dd class=\"dd\">Fixed: Security bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.25.0 - March 2022</dt>\n <dd class=\"dd\">Fixed: <ul class=\"ul\">\n <li class=\"li\">The Employee Health Verification was generalized to Health Verification. Fixed an issue where the previous name, Employee Health Verification, was still showing up on the Health Verification confirmation page</li>\n <li class=\"li\">Updated logic to avoid an unnecessary calculated field</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.24.0 - February 2022</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.0 - January 2022</dt>\n <dd class=\"dd\">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.22.0 - January 2022</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.21.1 - December 2021</dt>\n <dd class=\"dd\">Changed: Updates to the translation engine</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.0 - November 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.19.0 - August 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - August 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features from the July 22 release</li>\n <li class=\"li\">Fixed: Minor messaging bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: New options for conditional temperature scanning and custom messages</li>\n <li class=\"li\">Fixed: Minor bug with scanning for entry status</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - July 2021</dt>\n <dd class=\"dd\">Changed: Updates to the translation engine</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.0 - June 2021</dt>\n <dd class=\"dd\">Fixed: Minor catalog bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - February 2021</dt>\n <dd class=\"dd\">New: Localization for features from the January 21 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - January 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_crb_mgq_j4b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_x2z_mgq_j4b\">\n <li class=\"li\">Ability to expire health verifications at specific time in an employee's timezone</li>\n <li class=\"li\">WCAG improvements</li>\n </ul></li>\n <li class=\"li\">Fixed: Health verification no longer shows 'not cleared' on Paris instances when an employee should be 'cleared'</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - December 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_fvs_dpp_znb\">\n <li class=\"li\">New: Localization for features from the December 3 release</li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - December 2020</dt>\n <dd class=\"dd\">New: Ability to track and report on employee QR code scans for entry</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_otp_mt1_snb\">\n <li class=\"li\">New: Localization for features from the November 5 release</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_p5f_4t1_snb\">\n <li class=\"li\">For Android Now Mobile users, the health status QR Code graphic is now centered</li>\n <li class=\"li\">Health verifications now appear as expected in CSM portals</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_lg5_sgv_nnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_hbl_tgv_nnb\">\n <li class=\"li\">New catalog item icons</li>\n <li class=\"li\">Localization for features from the October 15 release</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_vdb_vgv_nnb\">\n <li class=\"li\">When the Employee Health Verification Requirement is not met or expired, users are no longer able to display a 'pass' QR code</li>\n <li class=\"li\">The Employee Health Verification Requirement workflow starts consistently</li>\n <li class=\"li\">Other minor bug fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - October 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_l1c_5qf_3nb\">\n <li class=\"li\">On the Health Verification confirmation page, new links are available for employees to easily resolve outstanding requirements</li>\n <li class=\"li\">Localization for features from the October 1 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - October 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_oc1_jj1_2nb\">\n <li class=\"li\">The Health Verification Confirmation page now includes the name and valid from/to dates</li>\n <li class=\"li\">If app_imt_mobile is installed, 'Screening' and 'Health Status' will no longer appear in the More tab of the mobile app</li>\n <li class=\"li\">Localization for features from the September 16 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - September 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_qdl_blv_zmb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_jxp_blv_zmb\">\n <li class=\"li\">Show employee health verification on the CSM portal</li>\n <li class=\"li\">A non-CSM agent screen should be able to find consumer and contact records for health screening</li>\n <li class=\"li\">CSM agents see updated information on screening a person</li>\n <li class=\"li\">Find and change 'Employee' to 'Person'</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_stf_2lv_zmb\">\n <li class=\"li\">The View Employee Status applet shows web Service Portal page instead of mobile</li>\n <li class=\"li\">CSM users are unable to see the health verification record producer</li>\n <li class=\"li\">Non-relevant health verification confirmation page and non-accessible link (i.e. Reserve a Space) for CSM users</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - September 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_xdf_b52_wmb\">\n <li class=\"li\">New: Localization for features from the August 20 release</li>\n <li class=\"li\">Fixed: External email stamps no longer prevent the processing of actions from visitors</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - August 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_abv_c13_smb\">\n <li class=\"li\">Link to Workplace Reservation from Health Verification</li>\n <li class=\"li\">Support for Emergency Outreach application's Daily Health Verification</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - August 2020</dt>\n <dd class=\"dd\">New: Localization for features from the July 23 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - July 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_vf1_tfm_kmb\">\n <li class=\"li\">Localization for features from the July 9 release</li>\n <li class=\"li\">Compatible with ServiceNow instances on the Paris release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - July 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_j42_m24_gmb\">\n <li class=\"li\">Visitor Management<ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_l3s_m24_gmb\">\n <li class=\"li\">Invite visitors to the workplace</li>\n <li class=\"li\">Screen visitors for entry to the workplace on your smartphone, tablet, or computer</li>\n <li class=\"li\">Look up information for returning visitors</li>\n <li class=\"li\">Visitor self-screening</li>\n </ul></li>\n <li class=\"li\">Localization for features from the June 18 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - June 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_nsx_qsy_1mb\">\n <li class=\"li\">Default health verification questions are available in a new record producer</li>\n <li class=\"li\">Support for QR codes</li>\n <li class=\"li\">The Employee Status table was updated for the Employee Health Verification feature</li>\n <li class=\"li\">Employee status service portal page</li>\n <li class=\"li\">Ability to scan QR codes from the ServiceNow Now Mobile app</li>\n <li class=\"li\">Localization for Employee Health Screening v1.0.4 features</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - June 2020</dt>\n <dd class=\"dd\">New: Localization support for:<ul class=\"ul\" id=\"store-rn-hr-employee-health-screening__ul_q42_y3b_xlb\">\n <li class=\"li\">Japanese</li>\n <li class=\"li\">French</li>\n <li class=\"li\">German</li>\n <li class=\"li\">Spanish</li>\n <li class=\"li\">Italian</li>\n <li class=\"li\">Brazilian Portuguese</li>\n <li class=\"li\">Korean</li>\n <li class=\"li\">Simplified Chinese</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - May 2020</dt>\n <dd class=\"dd\">The <span class=\"ph\">Employee Health Screening</span> application facilitates employee screening for elevated temperatures to help prevent possible infections from spreading. Employees are screened, results are recorded, and\n depending on the results, individuals learn whether or not they can enter the building. Administrators can view trends with a reporting dashboard and track the return of employees into their facilities over time.</dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-employee-health-screening__section_ynx_1kn_dmb\"><h2 id=\"d185904e641\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-employee-health-screening__section_yvn_ckn_dmb\"><h2 id=\"d185904e659\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Employee Health Screening release notes
Version history for the Safe Workplace
Employee Health Screening application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.28.0 - August 2025
Changed: Minor ACL updates
#### Version 1.27.2 - November 2024
Security fixes.
#### Version 1.27.1 - November 2022
Fixed: Next Experience theming improvement
#### Version 1.27.0 - August 2022
Fixed: Quality improvements
#### Version 1.26.0 - May 2022
Fixed: Security bug
#### Version 1.25.0 - March 2022
Fixed:
* The Employee Health Verification was generalized to Health Verification. Fixed an issue where the previous name, Employee Health Verification, was still showing up on the Health Verification confirmation page
* Updated logic to avoid an unnecessary calculated field
#### Version 1.24.0 - February 2022
Fixed: Minor bug
#### Version 1.23.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.22.0 - January 2022
Fixed: Minor bug
#### Version 1.21.1 - December 2021
Changed: Updates to the translation engine
#### Version 1.20.0 - November 2021
Fixed: Minor bug
#### Version 1.19.0 - August 2021
Fixed: Minor bug
#### Version 1.18.0 - August 2021
* New: Localization for features from the July 22 release
* Fixed: Minor messaging bug
#### Version 1.17.0 - July 2021
* New: New options for conditional temperature scanning and custom messages
* Fixed: Minor bug with scanning for entry status
#### Version 1.16.0 - July 2021
Changed: Updates to the translation engine
#### Version 1.15.0 - June 2021
Fixed: Minor catalog bug
#### Version 1.14.0 - February 2021
New: Localization for features from the January 21 release
#### Version 1.12.0 - January 2021
* New:
+ Ability to expire health verifications at specific time in an employee's timezone
+ WCAG improvements
* Fixed: Health verification no longer shows 'not cleared' on Paris instances when an employee should be 'cleared'
#### Version 1.11.0 - December 2020
* New: Localization for features from the December 3 release
* Fixed: Minor bug fixes
#### Version 1.10.0 - December 2020
New: Ability to track and report on employee QR code scans for entry
#### Version 1.9.0 - November 2020
* New: Localization for features from the November 5 release
* Fixed:
+ For Android Now Mobile users, the health status QR Code graphic is now centered
+ Health verifications now appear as expected in CSM portals
#### Version 1.8.0 - November 2020
* New:
+ New catalog item icons
+ Localization for features from the October 15 release
* Fixed:
+ When the Employee Health Verification Requirement is not met or expired, users are no longer able to display a 'pass' QR code
+ The Employee Health Verification Requirement workflow starts consistently
+ Other minor bug fixes
#### Version 1.7.0 - October 2020
New:
* On the Health Verification confirmation page, new links are available for employees to easily resolve outstanding requirements
* Localization for features from the October 1 release
#### Version 1.6.0 - October 2020
New:
* The Health Verification Confirmation page now includes the name and valid from/to dates
* If app\_imt\_mobile is installed, 'Screening' and 'Health Status' will no longer appear in the More tab of the mobile app
* Localization for features from the September 16 release
#### Version 1.5.0 - September 2020
* New:
+ Show employee health verification on the CSM portal
+ A non-CSM agent screen should be able to find consumer and contact records for health screening
+ CSM agents see updated information on screening a person
+ Find and change 'Employee' to 'Person'
* Fixed:
+ The View Employee Status applet shows web Service Portal page instead of mobile
+ CSM users are unable to see the health verification record producer
+ Non-relevant health verification confirmation page and non-accessible link (i.e. Reserve a Space) for CSM users
#### Version 1.4.0 - September 2020
* New: Localization for features from the August 20 release
* Fixed: External email stamps no longer prevent the processing of actions from visitors
#### Version 1.3.0 - August 2020
New:
* Link to Workplace Reservation from Health Verification
* Support for Emergency Outreach application's Daily Health Verification
#### Version 1.2.0 - August 2020
New: Localization for features from the July 23 release
#### Version 1.1.0 - July 2020
New:
* Localization for features from the July 9 release
* Compatible with ServiceNow instances on the Paris release
#### Version 1.0.6 - July 2020
New:
* Visitor Management
+ Invite visitors to the workplace
+ Screen visitors for entry to the workplace on your smartphone, tablet, or computer
+ Look up information for returning visitors
+ Visitor self-screening
* Localization for features from the June 18 release
#### Version 1.0.5 - June 2020
New:
* Default health verification questions are available in a new record producer
* Support for QR codes
* The Employee Status table was updated for the Employee Health Verification feature
* Employee status service portal page
* Ability to scan QR codes from the ServiceNow Now Mobile app
* Localization for Employee Health Screening v1.0.4 features
#### Version 1.0.4 - June 2020
New: Localization support for:
* Japanese
* French
* German
* Spanish
* Italian
* Brazilian Portuguese
* Korean
* Simplified Chinese
#### Version 1.0.3 - May 2020
The Employee Health Screening application facilitates employee screening for elevated temperatures to help prevent possible infections from spreading. Employees are screened, results are recorded, and
depending on the results, individuals learn whether or not they can enter the building. Administrators can view trends with a reporting dashboard and track the return of employees into their facilities over time.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Employee Health Screening release notes
description: Version history for the Safe Workplace Employee Health Screening application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Employee Health Screening release notes
Version history for the Safe Workplace
Employee Health Screening application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.28.0 - August 2025
Changed: Minor ACL updates
#### Version 1.27.2 - November 2024
Security fixes.
#### Version 1.27.1 - November 2022
Fixed: Next Experience theming improvement
#### Version 1.27.0 - August 2022
Fixed: Quality improvements
#### Version 1.26.0 - May 2022
Fixed: Security bug
#### Version 1.25.0 - March 2022
Fixed:
* The Employee Health Verification was generalized to Health Verification. Fixed an issue where the previous name, Employee Health Verification, was still showing up on the Health Verification confirmation page
* Updated logic to avoid an unnecessary calculated field
#### Version 1.24.0 - February 2022
Fixed: Minor bug
#### Version 1.23.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.22.0 - January 2022
Fixed: Minor bug
#### Version 1.21.1 - December 2021
Changed: Updates to the translation engine
#### Version 1.20.0 - November 2021
Fixed: Minor bug
#### Version 1.19.0 - August 2021
Fixed: Minor bug
#### Version 1.18.0 - August 2021
* New: Localization for features from the July 22 release
* Fixed: Minor messaging bug
#### Version 1.17.0 - July 2021
* New: New options for conditional temperature scanning and custom messages
* Fixed: Minor bug with scanning for entry status
#### Version 1.16.0 - July 2021
Changed: Updates to the translation engine
#### Version 1.15.0 - June 2021
Fixed: Minor catalog bug
#### Version 1.14.0 - February 2021
New: Localization for features from the January 21 release
#### Version 1.12.0 - January 2021
* New:
+ Ability to expire health verifications at specific time in an employee's timezone
+ WCAG improvements
* Fixed: Health verification no longer shows 'not cleared' on Paris instances when an employee should be 'cleared'
#### Version 1.11.0 - December 2020
* New: Localization for features from the December 3 release
* Fixed: Minor bug fixes
#### Version 1.10.0 - December 2020
New: Ability to track and report on employee QR code scans for entry
#### Version 1.9.0 - November 2020
* New: Localization for features from the November 5 release
* Fixed:
+ For Android Now Mobile users, the health status QR Code graphic is now centered
+ Health verifications now appear as expected in CSM portals
#### Version 1.8.0 - November 2020
* New:
+ New catalog item icons
+ Localization for features from the October 15 release
* Fixed:
+ When the Employee Health Verification Requirement is not met or expired, users are no longer able to display a 'pass' QR code
+ The Employee Health Verification Requirement workflow starts consistently
+ Other minor bug fixes
#### Version 1.7.0 - October 2020
New:
* On the Health Verification confirmation page, new links are available for employees to easily resolve outstanding requirements
* Localization for features from the October 1 release
#### Version 1.6.0 - October 2020
New:
* The Health Verification Confirmation page now includes the name and valid from/to dates
* If app\_imt\_mobile is installed, 'Screening' and 'Health Status' will no longer appear in the More tab of the mobile app
* Localization for features from the September 16 release
#### Version 1.5.0 - September 2020
* New:
+ Show employee health verification on the CSM portal
+ A non-CSM agent screen should be able to find consumer and contact records for health screening
+ CSM agents see updated information on screening a person
+ Find and change 'Employee' to 'Person'
* Fixed:
+ The View Employee Status applet shows web Service Portal page instead of mobile
+ CSM users are unable to see the health verification record producer
+ Non-relevant health verification confirmation page and non-accessible link (i.e. Reserve a Space) for CSM users
#### Version 1.4.0 - September 2020
* New: Localization for features from the August 20 release
* Fixed: External email stamps no longer prevent the processing of actions from visitors
#### Version 1.3.0 - August 2020
New:
* Link to Workplace Reservation from Health Verification
* Support for Emergency Outreach application's Daily Health Verification
#### Version 1.2.0 - August 2020
New: Localization for features from the July 23 release
#### Version 1.1.0 - July 2020
New:
* Localization for features from the July 9 release
* Compatible with ServiceNow instances on the Paris release
#### Version 1.0.6 - July 2020
New:
* Visitor Management
+ Invite visitors to the workplace
+ Screen visitors for entry to the workplace on your smartphone, tablet, or computer
+ Look up information for returning visitors
+ Visitor self-screening
* Localization for features from the June 18 release
#### Version 1.0.5 - June 2020
New:
* Default health verification questions are available in a new record producer
* Support for QR codes
* The Employee Status table was updated for the Employee Health Verification feature
* Employee status service portal page
* Ability to scan QR codes from the ServiceNow Now Mobile app
* Localization for Employee Health Screening v1.0.4 features
#### Version 1.0.4 - June 2020
New: Localization support for:
* Japanese
* French
* German
* Spanish
* Italian
* Brazilian Portuguese
* Korean
* Simplified Chinese
#### Version 1.0.3 - May 2020
The Employee Health Screening application facilitates employee screening for elevated temperatures to help prevent possible infections from spreading. Employees are screened, results are recorded, and
depending on the results, individuals learn whether or not they can enter the building. Administrators can view trends with a reporting dashboard and track the return of employees into their facilities over time.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html | Employee Profile release notes | Version history for the Employee Profile application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html"><body id="store-rn-hr-employee-profile"><main role="main"><article role="article" class="dita" id="store-rn-hr-employee-profile" aria-labelledby="title_store-rn-hr-employee-profile">
<h1 class="title topictitle1" id="title_store-rn-hr-employee-profile">Employee Profile release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Employee Profile application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-employee-profile__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d47484e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 13.3.1 - August 2025</dt>
<dd class="dd">Updated to support the latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 13.1.3 - June 2025</dt>
<dd class="dd" id="store-rn-hr-employee-profile__latest-store-rn-hr-employee-profile">
<ul class="ul">
<li class="li">Resolved the following bugs:<ul class="ul" id="store-rn-hr-employee-profile__ul_tn5_2gc_mfc">
<li class="li">Users were unable to encrypt attachments with the sn_employee.admin role after upgrading to Xanadu.</li>
<li class="li">Users faced tablet responsiveness malfunction on the appointment booking pages when the dynamic window is pinned.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 13.1.2 - May 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-profile__ul_czs_jmc_1fc">
<li class="li">Implemented the profile summary API as part of the HR persona framework. Resolved the bug in logging a warning message instead of an error message if the solution record is not present, while fetching similar
employee profiles.</li>
<li class="li">Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 13.0.2 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed bugs that impacted the user interface, including:<ul class="ul" id="store-rn-hr-employee-profile__ul_vq4_h4g_zdc">
<li class="li">Removing duplicate menu items from drop-down lists.</li>
<li class="li">Removing duplicate user profiles caused by generating profiles based on system users, then installing HR core.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 12.1.1 - November 2024</dt>
<dd class="dd">Fixed user interface, accessibility, and security issues.</dd>
<dt class="dt dlterm">Version 12.0.2 - August 2024</dt>
<dd class="dd">Addition of Employment History, Education and Training, and Languages Spoken, related tables under employee profile. New Profession tab is added under employee profile for visibility of user's professional profile on
Employee Center.</dd>
<dt class="dt dlterm">Version 11.0.3 - May 2024</dt>
<dd class="dd">Improved configuration to allow the employee profile to be configured differently for different portals.</dd>
<dt class="dt dlterm">Version 10.0.1 - February 2024</dt>
<dd class="dd">Define dotted-line reporting relationships between employees and managers in the Organization Chart and the My Team section in the Employee Profile. (Requires Employee Center Pro).</dd>
<dt class="dt dlterm">Version 9.0.1 - November 2023</dt>
<dd class="dd">Enabled admins to configure which fields to display in employee profile header Added widget overview section for quick navigation to specific widgets on an employee profile tab Enabled admins to add multiple instances of
the Profile Overview widget to the Employee Profile UI across tabs.</dd>
<dt class="dt dlterm">Version 8.0.2 - August 2023</dt>
<dd class="dd">Skills profile was added as an extension of the employee profile.</dd>
<dt class="dt dlterm">Version 7.0.6 - May 2023</dt>
<dd class="dd">Changed:<ul class="ul" id="store-rn-hr-employee-profile__ul_xkl_wcm_gxb">
<li class="li">Admins can easily organize additional work-related details by configuring different tabs on the Employee Profile page and widgets on each tab.</li>
<li class="li">Admins can configure the visibility of widgets on each tab to different user groups including employee, manager, or everyone by user criteria.</li>
<li class="li">Admins can specify which widgets an employee can personalize for their public profile.</li>
<li class="li">Employees can personalize their public profile by specifying visibility of widgets to self, manager, or everyone.</li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.2 - May 2022</dt>
<dd class="dd">
<div class="p">New: <ul class="ul" id="store-rn-hr-employee-profile__ul_s21_qfj_ktb">
<li class="li">Actions, such as connecting via emails and calls, can be configured on the employee profile page.</li>
<li class="li">MS Teams: added presence indicator</li>
<li class="li">Built-in image editor (rotate, zoom in/out, flip, focus) for the profile picture and background banner.</li>
<li class="li">HRSD customers: The HR widgets are available by default on the employee profile.</li>
</ul></div>
</dd>
<dt class="dt dlterm">Version 3.0.5 - February 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-profile__ul_scs_35y_3sb">
<li class="li">An updated Employee Profile table that includes bio, preferred pronoun and more.</li>
<li class="li">A configurable employee profile UI that lets employees view profile and work related information.</li>
<li class="li">Employee Profile UI configuration that lets admins easily organize the information on the profile page.</li>
<li class="li">AI/ML similar user data model based on employee profile that is used to drive content recommendations.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html\"><body id=\"store-rn-hr-employee-profile\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-employee-profile\" aria-labelledby=\"title_store-rn-hr-employee-profile\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-employee-profile\">Employee Profile release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Employee Profile application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-employee-profile__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d47484e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 13.3.1 - August 2025</dt>\n <dd class=\"dd\">Updated to support the latest version of the dependent apps.</dd>\n \n \n <dt class=\"dt dlterm\">Version 13.1.3 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-employee-profile__latest-store-rn-hr-employee-profile\">\n <ul class=\"ul\">\n <li class=\"li\">Resolved the following bugs:<ul class=\"ul\" id=\"store-rn-hr-employee-profile__ul_tn5_2gc_mfc\">\n <li class=\"li\">Users were unable to encrypt attachments with the sn_employee.admin role after upgrading to Xanadu.</li>\n <li class=\"li\">Users faced tablet responsiveness malfunction on the appointment booking pages when the dynamic window is pinned.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 13.1.2 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-profile__ul_czs_jmc_1fc\">\n <li class=\"li\">Implemented the profile summary API as part of the HR persona framework. Resolved the bug in logging a warning message instead of an error message if the solution record is not present, while fetching similar\n employee profiles.</li>\n <li class=\"li\">Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.2 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed bugs that impacted the user interface, including:<ul class=\"ul\" id=\"store-rn-hr-employee-profile__ul_vq4_h4g_zdc\">\n <li class=\"li\">Removing duplicate menu items from drop-down lists.</li>\n <li class=\"li\">Removing duplicate user profiles caused by generating profiles based on system users, then installing HR core.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 12.1.1 - November 2024</dt>\n <dd class=\"dd\">Fixed user interface, accessibility, and security issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.2 - August 2024</dt>\n <dd class=\"dd\">Addition of Employment History, Education and Training, and Languages Spoken, related tables under employee profile. New Profession tab is added under employee profile for visibility of user's professional profile on\n Employee Center.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.3 - May 2024</dt>\n <dd class=\"dd\">Improved configuration to allow the employee profile to be configured differently for different portals.</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.1 - February 2024</dt>\n <dd class=\"dd\">Define dotted-line reporting relationships between employees and managers in the Organization Chart and the My Team section in the Employee Profile. (Requires Employee Center Pro).</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.1 - November 2023</dt>\n <dd class=\"dd\">Enabled admins to configure which fields to display in employee profile header Added widget overview section for quick navigation to specific widgets on an employee profile tab Enabled admins to add multiple instances of\n the Profile Overview widget to the Employee Profile UI across tabs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.2 - August 2023</dt>\n <dd class=\"dd\">Skills profile was added as an extension of the employee profile.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.6 - May 2023</dt>\n <dd class=\"dd\">Changed:<ul class=\"ul\" id=\"store-rn-hr-employee-profile__ul_xkl_wcm_gxb\">\n <li class=\"li\">Admins can easily organize additional work-related details by configuring different tabs on the Employee Profile page and widgets on each tab.</li>\n <li class=\"li\">Admins can configure the visibility of widgets on each tab to different user groups including employee, manager, or everyone by user criteria.</li>\n <li class=\"li\">Admins can specify which widgets an employee can personalize for their public profile.</li>\n <li class=\"li\">Employees can personalize their public profile by specifying visibility of widgets to self, manager, or everyone.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - May 2022</dt>\n <dd class=\"dd\">\n <div class=\"p\">New: <ul class=\"ul\" id=\"store-rn-hr-employee-profile__ul_s21_qfj_ktb\">\n <li class=\"li\">Actions, such as connecting via emails and calls, can be configured on the employee profile page.</li>\n <li class=\"li\">MS Teams: added presence indicator</li>\n <li class=\"li\">Built-in image editor (rotate, zoom in/out, flip, focus) for the profile picture and background banner.</li>\n <li class=\"li\">HRSD customers: The HR widgets are available by default on the employee profile.</li>\n </ul></div>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.5 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-profile__ul_scs_35y_3sb\">\n <li class=\"li\">An updated Employee Profile table that includes bio, preferred pronoun and more.</li>\n <li class=\"li\">A configurable employee profile UI that lets employees view profile and work related information.</li>\n <li class=\"li\">Employee Profile UI configuration that lets admins easily organize the information on the profile page.</li>\n <li class=\"li\">AI/ML similar user data model based on employee profile that is used to drive content recommendations.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Employee Profile release notes
Version history for the Employee Profile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 13.3.1 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 13.1.3 - June 2025
* Resolved the following bugs:
+ Users were unable to encrypt attachments with the sn\_employee.admin role after upgrading to Xanadu.
+ Users faced tablet responsiveness malfunction on the appointment booking pages when the dynamic window is pinned.
#### Version 13.1.2 - May 2025
* Implemented the profile summary API as part of the HR persona framework. Resolved the bug in logging a warning message instead of an error message if the solution record is not present, while fetching similar
employee profiles.
* Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
#### Version 13.0.2 - February 2025
* Fixed bugs that impacted the user interface, including:
+ Removing duplicate menu items from drop-down lists.
+ Removing duplicate user profiles caused by generating profiles based on system users, then installing HR core.
#### Version 12.1.1 - November 2024
Fixed user interface, accessibility, and security issues.
#### Version 12.0.2 - August 2024
Addition of Employment History, Education and Training, and Languages Spoken, related tables under employee profile. New Profession tab is added under employee profile for visibility of user's professional profile on
Employee Center.
#### Version 11.0.3 - May 2024
Improved configuration to allow the employee profile to be configured differently for different portals.
#### Version 10.0.1 - February 2024
Define dotted-line reporting relationships between employees and managers in the Organization Chart and the My Team section in the Employee Profile. (Requires Employee Center Pro).
#### Version 9.0.1 - November 2023
Enabled admins to configure which fields to display in employee profile header Added widget overview section for quick navigation to specific widgets on an employee profile tab Enabled admins to add multiple instances of
the Profile Overview widget to the Employee Profile UI across tabs.
#### Version 8.0.2 - August 2023
Skills profile was added as an extension of the employee profile.
#### Version 7.0.6 - May 2023
Changed:
* Admins can easily organize additional work-related details by configuring different tabs on the Employee Profile page and widgets on each tab.
* Admins can configure the visibility of widgets on each tab to different user groups including employee, manager, or everyone by user criteria.
* Admins can specify which widgets an employee can personalize for their public profile.
* Employees can personalize their public profile by specifying visibility of widgets to self, manager, or everyone.
#### Version 4.0.2 - May 2022
New:
* Actions, such as connecting via emails and calls, can be configured on the employee profile page.
* MS Teams: added presence indicator
* Built-in image editor (rotate, zoom in/out, flip, focus) for the profile picture and background banner.
* HRSD customers: The HR widgets are available by default on the employee profile.
#### Version 3.0.5 - February 2022
* New:
+ An updated Employee Profile table that includes bio, preferred pronoun and more.
+ A configurable employee profile UI that lets employees view profile and work related information.
+ Employee Profile UI configuration that lets admins easily organize the information on the profile page.
+ AI/ML similar user data model based on employee profile that is used to drive content recommendations.
| ---
title: Employee Profile release notes
description: Version history for the Employee Profile application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Employee Profile release notes
Version history for the Employee Profile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 13.3.1 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 13.1.3 - June 2025
* Resolved the following bugs:
+ Users were unable to encrypt attachments with the sn\_employee.admin role after upgrading to Xanadu.
+ Users faced tablet responsiveness malfunction on the appointment booking pages when the dynamic window is pinned.
#### Version 13.1.2 - May 2025
* Implemented the profile summary API as part of the HR persona framework. Resolved the bug in logging a warning message instead of an error message if the solution record is not present, while fetching similar
employee profiles.
* Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
#### Version 13.0.2 - February 2025
* Fixed bugs that impacted the user interface, including:
+ Removing duplicate menu items from drop-down lists.
+ Removing duplicate user profiles caused by generating profiles based on system users, then installing HR core.
#### Version 12.1.1 - November 2024
Fixed user interface, accessibility, and security issues.
#### Version 12.0.2 - August 2024
Addition of Employment History, Education and Training, and Languages Spoken, related tables under employee profile. New Profession tab is added under employee profile for visibility of user's professional profile on
Employee Center.
#### Version 11.0.3 - May 2024
Improved configuration to allow the employee profile to be configured differently for different portals.
#### Version 10.0.1 - February 2024
Define dotted-line reporting relationships between employees and managers in the Organization Chart and the My Team section in the Employee Profile. (Requires Employee Center Pro).
#### Version 9.0.1 - November 2023
Enabled admins to configure which fields to display in employee profile header Added widget overview section for quick navigation to specific widgets on an employee profile tab Enabled admins to add multiple instances of
the Profile Overview widget to the Employee Profile UI across tabs.
#### Version 8.0.2 - August 2023
Skills profile was added as an extension of the employee profile.
#### Version 7.0.6 - May 2023
Changed:
* Admins can easily organize additional work-related details by configuring different tabs on the Employee Profile page and widgets on each tab.
* Admins can configure the visibility of widgets on each tab to different user groups including employee, manager, or everyone by user criteria.
* Admins can specify which widgets an employee can personalize for their public profile.
* Employees can personalize their public profile by specifying visibility of widgets to self, manager, or everyone.
#### Version 4.0.2 - May 2022
New:
* Actions, such as connecting via emails and calls, can be configured on the employee profile page.
* MS Teams: added presence indicator
* Built-in image editor (rotate, zoom in/out, flip, focus) for the profile picture and background banner.
* HRSD customers: The HR widgets are available by default on the employee profile.
#### Version 3.0.5 - February 2022
* New:
+ An updated Employee Profile table that includes bio, preferred pronoun and more.
+ A configurable employee profile UI that lets employees view profile and work related information.
+ Employee Profile UI configuration that lets admins easily organize the information on the profile page.
+ AI/ML similar user data model based on employee profile that is used to drive content recommendations.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-core.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-core.html | Employee Readiness Core release notes | Version history for the Safe Workplace Employee Readiness Core on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-core.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-core.html"><body id="store-rn-hr-employee-readiness-core"><main role="main"><article role="article" class="dita" id="store-rn-hr-employee-readiness-core" aria-labelledby="title_store-rn-hr-employee-readiness-core">
<h1 class="title topictitle1" id="title_store-rn-hr-employee-readiness-core"><span class="ph">Employee Readiness Core</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span>
<span class="ph">Employee Readiness Core</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-employee-readiness-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-hr-employee-readiness-core__section_csg_wv2_wmb">
<div class="p">
<div class="note note note_note"><span class="note__title">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace suite</span> application.</div>
</div>
</section>
<section class="section"><h2 id="d597866e82" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.41.0 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates</dd>
<dt class="dt dlterm">Version 1.40.3 - February 2025</dt>
<dd class="dd" id="store-rn-hr-employee-readiness-core__latest-employee-readiness-core">
<ul class="ul">
<li class="li">New: Exposures on H&S Profile for specific roles e.g. requestor</li>
<li class="li">Fixed: The display value of the user's name was incorrect when a new contractor record was created in the Health and Safety User table</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.40.2 - November 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 1.40.1 - May 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 1.40.0 - February 2024</dt>
<dd class="dd">Removed: The Testing Status dashboard and Vaccine Status dashboard have been deprecated. Customers who have downloaded the 1.39.0 or any older version will continue to have the dashboards and can continue to use them.
Customers who have downloaded the 1.39.1 or newer version of the app will NOT have the dashboards.</dd>
<dt class="dt dlterm">Version 1.39.1 - January 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 1.39.0 - November 2022</dt>
<dd class="dd">Fixed: Accessibility and quality improvements</dd>
<dt class="dt dlterm">Version 1.38.2 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: <ul class="ul">
<li class="li">Improved approval portal design to align to WCAG 2.0/WCAG 2.1 guidelines. This includes: <ul class="ul">
<li class="li">Keyboard accessibility</li>
<li class="li">ARIA labels</li>
<li class="li">Screen readers</li>
<li class="li">Better icons</li>
<li class="li">Enabling 200% zoom</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Provided access to health and safety admin to approve test results in approval portal.</li>
<li class="li">Added terminology to indicate booster dose in approval portal and differentiate it from normal dose.</li>
<li class="li">Performance and quality improvements.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.37.0 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features in the May 5 release.</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Added health_and_safety_approver role for the Approval Portal.</li>
<li class="li">Managers have the ability to access the Approval Portal.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Added report_view ACL to sn_imt_core_test_result_history.</li>
<li class="li">Added sys_domain field to sn_imt_core_test_result_history and sn_imt_core_vaccine_history tables.</li>
<li class="li">Performance improvements to requirement activation process.</li>
<li class="li">Added scheduled job 'Remove inactive health and safety users' to periodically delete inactive Health and Safety Users.</li>
<li class="li">Syslog errors occured during installation due to the Caller Access setting on sn_imt_core_safe_workplace_audience_cached_user table.</li>
<li class="li">Allow HTML encodings in the User Privacy Consent form.</li>
<li class="li">Improve tab navigation and fixed screen reader bug.</li>
<li class="li">Fixed high contrast color issue on My Safe Workplace page.</li>
<li class="li">Improved rendering of approve/deny buttons in the Approval Portal and fixed the JavaScript code that prevented the widget in the form editor from being saved.</li>
<li class="li">Rejecting a user's test result didn't set the user's Health Test Requirement to Not Cleared.</li>
<li class="li">Two or more Emergency Outreaches couldn't use the same User Privacy Notice and Consent record.</li>
<li class="li">Requirements now have a User field to specify which user should be associated with a given table. For example, the COVID-19 Vaccine Requirement uses the User field on Vaccination Profile.</li>
<li class="li">Approval Portal row height was misaligned due to text alignment in a button animation.</li>
<li class="li">Minor bugs fixed.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.36.1 - March 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features from the February 17 release</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Requirements using an audience with the "All the criteria (AND)" criteria weren’t being honored by requirement flow</li>
<li class="li">Improved the Approval Portal's search performance</li>
<li class="li">Improved the performance when creating Health and Safety Users and their associated Employee Health and Safety Requirements</li>
<li class="li">Requirement audiences weren't working when the audience contained multiple groups</li>
<li class="li">Other minor bugs</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.34.0 - February 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Updated the logic to arrive at Requirement Status for a Health and Safety user</li>
<li class="li">Added a new requirement status "Not Required"</li>
<li class="li">Ability to identify applicable user set for a requirement and create requirement records</li>
<li class="li">Updated the "recalculate audience" scheduled job to address status of "Not Required"</li>
<li class="li">New scheduled job to reset the requirement status to align with new logic of "Not required" status</li>
<li class="li">Localization for features from the January 27 release</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">JavaScript was not handled on SWA Approval portal when Vaccination Status or Health and Safety Testing apps were not installed</li>
<li class="li">Recalculate audience job flows did not run when there were no users added or deleted from an audience</li>
<li class="li">Employee Health and Safety Requirement records were not created for users who already submitted Health Test Results</li>
<li class="li">Other minor bugs</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.33.0 - January 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Vaccine Status Dashboard</li>
<li class="li">Testing Status Dashboard</li>
<li class="li">Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</li>
</ul></li>
<li class="li">Fixed: Minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.31.1 - January 2022</dt>
<dd class="dd">Fixed: Performance and functionality bugs</dd>
<dt class="dt dlterm">Version 1.30.0 - December 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added fields and functionality to Test Result, Vaccine and Exemption records in the approval modal</li>
<li class="li">Show vaccination names in list view on the approval portal</li>
<li class="li">Open modals on a record that does not have an image attachment</li>
<li class="li">Localization for features from the November 18 release</li>
</ul></li>
<li class="li">Changed: Updates to the translation engine</li>
<li class="li">Fixed: Security and minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.28.0 - November 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features from the November 4 release</li>
<li class="li">Fixed: Ability to view PDF files in modals on the Approval Portal</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.27.0 - November 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Manager Approval</li>
<li class="li">Localization for features from the October 14 release</li>
</ul></li>
<li class="li">Fixed: Minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.26.0 - October 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Approval Portal</li>
<li class="li">Localization for features from the September 16 release</li>
</ul></li>
<li class="li">Fixed: Minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.25.0 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_onh_y21_yqb">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_ykl_y21_yqb">
<li class="li">Country-specific vaccination responses and retention policy</li>
<li class="li">Vaccine exemptions added to profiles</li>
</ul></li>
<li class="li">Fixed: Several minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.24.0 - September 2021</dt>
<dd class="dd">Fixed: Minor bugs</dd>
<dt class="dt dlterm">Version 1.23.0 - August 2021</dt>
<dd class="dd">Fixed: Minor bugs</dd>
<dt class="dt dlterm">Version 1.22.0 - August 2021</dt>
<dd class="dd">New: Localization for features from the July 22 release</dd>
<dt class="dt dlterm">Version 1.21.1 - July 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added <span class="ph">Employee Health and Safety Status</span> support for travel requests and reservations</li>
<li class="li">Fixed: Minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.20.0 - July 2021</dt>
<dd class="dd">Fixed: Security bugs</dd>
<dt class="dt dlterm">Version 1.18.0 - June 2021</dt>
<dd class="dd">Fixed: Minor bug for flow changes on upgrade</dd>
<dt class="dt dlterm">Version 1.17.0 - April 2021</dt>
<dd class="dd">New: Localization for features from the March 25 release</dd>
<dt class="dt dlterm">Version 1.16.0 - March 2021</dt>
<dd class="dd">New: Support for syncing the WSD and WSM Visitor tables</dd>
<dt class="dt dlterm">Version 1.15.1 - March 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features from the February 18 release</li>
<li class="li">Fixed <ul class="ul">
<li class="li">Requirement flow in <span class="ph">Emergency Self Report</span> not executed for repeated states</li>
<li class="li">Other minor bug fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.14.0 - February 2021</dt>
<dd class="dd">Fixed: For the <span class="ph">Contact Tracing</span> application, notes appear correctly when the case is closed or when the note is logged on the case closure date</dd>
<dt class="dt dlterm">Version 1.13.0 - February 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_ds5_vkh_n4b">
<li class="li">New: Localization for features from the January 21 release</li>
<li class="li">Fixed: Security bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.12.1 - January 2021</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_xxq_rcs_j4b">
<li class="li">Support for Level 2 domain separation</li>
<li class="li">Localization for features from the December 17 release</li>
<li class="li">WCAG improvements</li>
</ul></dd>
<dt class="dt dlterm">Version 1.11.1 - December 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_dvv_msp_znb">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_fjq_nsp_znb">
<li class="li">Support for a common structure to request consent for various privacy policies</li>
<li class="li">Support for the new Vaccination Status application</li>
<li class="li">Localization for features from the December 3 release</li>
</ul></li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.10.0 - December 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_ezt_1nq_vnb">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_wgm_bnq_vnb">
<li class="li">Ability to track and report on employee QR code scans for entry</li>
<li class="li">Localization for features from the November 19 release</li>
</ul></li>
<li class="li">Changed: The My Day menu item and page title were renamed to My Safe Workplace</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.9.2 - November 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_tqn_gp1_snb">
<li class="li">Use the new My Safe Workplace page to view all of your information and resources for returning to the workplace. Manage your requirement status for workplace entry, update your health status, track workspace
reservations, and create requests for PPE or testing. Modules include:<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_tdf_hp1_snb">
<li class="li">My status</li>
<li class="li">Things I can do<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_wvd_3p1_snb">
<li class="li">Screen a visitor for entry</li>
<li class="li">Set up a visit to our company</li>
<li class="li">Request permission to travel</li>
<li class="li">Set up a COVID-19 diagnostic test</li>
<li class="li">Report a COVID-19 diagnostic test result</li>
<li class="li">Request PPE items</li>
<li class="li">Reserve a shift and space for a day</li>
<li class="li">Schedule your arrival today</li>
</ul></li>
<li class="li">My open requests</li>
<li class="li">My workplace reservations</li>
<li class="li">My health status</li>
<li class="li">My team status</li>
</ul></li>
<li class="li">Localization for features from the November 5 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.8.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_rw2_3hv_nnb">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_kf1_jhv_nnb">
<li class="li">Employers can set up an employee privacy consent requirement to help facilitate contact tracing</li>
<li class="li">New catalog item icons</li>
<li class="li">Localization for features from the October 15 release</li>
</ul></li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.0 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_ivc_3rf_3nb">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_ctm_3rf_3nb">
<li class="li">Set future dates for visitor scheduling</li>
<li class="li">On the Health Verification confirmation page, new links are available for employees to easily resolve outstanding requirements</li>
<li class="li">Managers can view the Health and Safety status of their direct reports</li>
<li class="li">Localization for features from the October 1 release</li>
</ul></li>
<li class="li">Changed: Updated the Uber link in ServiceNow's guided setup</li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.6.0 - October 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_vsq_bgc_2nb">
<li class="li">Users can upload a spreadsheet or CSV file to create a Safe Workplace audience</li>
<li class="li">Localization for features from the September 16 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.5.1 - September 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_uch_ygc_2nb">
<li class="li">New: Updates to usage metering</li>
<li class="li">Fixed: Various priority fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - September 2020</dt>
<dd class="dd">Fixed:<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_m2q_chc_2nb">
<li class="li">Security fix</li>
<li class="li">Activating requirements no longer trigger conflicts upon upgrade</li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.0 - August 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_l2g_ghc_2nb">
<li class="li">Additional information on the Health and Safety Status page</li>
<li class="li">Support for the ServiceNow Safe Workplace Dashboard's automation of building and campus creation through guided setup</li>
<li class="li">Localization for features from the August 6 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.1 - August 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_xjk_khc_2nb">
<li class="li">Added Guided Setup content for setting up the Uber for Business feature</li>
<li class="li">Updated Guided Setup for Contact Tracing in Employee Readiness Core</li>
<li class="li">Updated the Exposed Contacts Requirement (one of the possible health and safety requirements)</li>
<li class="li">Localization for features from the July 23 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - July 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_ap5_phc_2nb">
<li class="li">Generic logging API</li>
<li class="li">Webhook to call third-party systems for health verification</li>
<li class="li">Localization for features from the July 9 release</li>
<li class="li">Compatible with ServiceNow instances on the Paris release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.6 - July 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_cq2_5hc_2nb">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-readiness-core__ul_crx_5hc_2nb">
<li class="li">Manage visitor requirements</li>
<li class="li">Localization for features from the June 18 release</li>
</ul></li>
<li class="li">Changed: 'View employee status' was updated to 'View employee and visitor status'</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.5 - June 2020</dt>
<dd class="dd">New: Support for Employee Health Screening and Emergency Self Report</dd>
<dt class="dt dlterm">Version 1.0.4 - June 2020</dt>
<dd class="dd">Fixed: In Orlando Patch 3 and later instances, reference fields are now rendered at the correct width</dd>
<dt class="dt dlterm">Version 1.0.3 - May 2020</dt>
<dd class="dd">The Employee Readiness Core plugin provides shared functionality and data structures for Employee Readiness apps, such as Employee Readiness Surveys and Employee Health Screening.</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-employee-readiness-core__section_ynx_1kn_dmb"><h2 id="d597866e1071" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-employee-readiness-core__section_yvn_ckn_dmb"><h2 id="d597866e1089" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-core.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-core.html\"><body id=\"store-rn-hr-employee-readiness-core\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-employee-readiness-core\" aria-labelledby=\"title_store-rn-hr-employee-readiness-core\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-employee-readiness-core\"><span class=\"ph\">Employee Readiness Core</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span>\n <span class=\"ph\">Employee Readiness Core</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-employee-readiness-core__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-hr-employee-readiness-core__section_csg_wv2_wmb\">\n <div class=\"p\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">Safe Workplace suite</span> application.</div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d597866e82\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.41.0 - August 2025</dt>\n <dd class=\"dd\">Changed: Minor ACL updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.40.3 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-employee-readiness-core__latest-employee-readiness-core\">\n <ul class=\"ul\">\n <li class=\"li\">New: Exposures on H&S Profile for specific roles e.g. requestor</li>\n <li class=\"li\">Fixed: The display value of the user's name was incorrect when a new contractor record was created in the Health and Safety User table</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.40.2 - November 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.40.1 - May 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.40.0 - February 2024</dt>\n <dd class=\"dd\">Removed: The Testing Status dashboard and Vaccine Status dashboard have been deprecated. Customers who have downloaded the 1.39.0 or any older version will continue to have the dashboards and can continue to use them.\n Customers who have downloaded the 1.39.1 or newer version of the app will NOT have the dashboards.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.39.1 - January 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.39.0 - November 2022</dt>\n <dd class=\"dd\">Fixed: Accessibility and quality improvements</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.38.2 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">Improved approval portal design to align to WCAG 2.0/WCAG 2.1 guidelines. This includes: <ul class=\"ul\">\n <li class=\"li\">Keyboard accessibility</li>\n <li class=\"li\">ARIA labels</li>\n <li class=\"li\">Screen readers</li>\n <li class=\"li\">Better icons</li>\n <li class=\"li\">Enabling 200% zoom</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Provided access to health and safety admin to approve test results in approval portal.</li>\n <li class=\"li\">Added terminology to indicate booster dose in approval portal and differentiate it from normal dose.</li>\n <li class=\"li\">Performance and quality improvements.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.37.0 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features in the May 5 release.</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Added health_and_safety_approver role for the Approval Portal.</li>\n <li class=\"li\">Managers have the ability to access the Approval Portal.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Added report_view ACL to sn_imt_core_test_result_history.</li>\n <li class=\"li\">Added sys_domain field to sn_imt_core_test_result_history and sn_imt_core_vaccine_history tables.</li>\n <li class=\"li\">Performance improvements to requirement activation process.</li>\n <li class=\"li\">Added scheduled job 'Remove inactive health and safety users' to periodically delete inactive Health and Safety Users.</li>\n <li class=\"li\">Syslog errors occured during installation due to the Caller Access setting on sn_imt_core_safe_workplace_audience_cached_user table.</li>\n <li class=\"li\">Allow HTML encodings in the User Privacy Consent form.</li>\n <li class=\"li\">Improve tab navigation and fixed screen reader bug.</li>\n <li class=\"li\">Fixed high contrast color issue on My Safe Workplace page.</li>\n <li class=\"li\">Improved rendering of approve/deny buttons in the Approval Portal and fixed the JavaScript code that prevented the widget in the form editor from being saved.</li>\n <li class=\"li\">Rejecting a user's test result didn't set the user's Health Test Requirement to Not Cleared.</li>\n <li class=\"li\">Two or more Emergency Outreaches couldn't use the same User Privacy Notice and Consent record.</li>\n <li class=\"li\">Requirements now have a User field to specify which user should be associated with a given table. For example, the COVID-19 Vaccine Requirement uses the User field on Vaccination Profile.</li>\n <li class=\"li\">Approval Portal row height was misaligned due to text alignment in a button animation.</li>\n <li class=\"li\">Minor bugs fixed.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.36.1 - March 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features from the February 17 release</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Requirements using an audience with the "All the criteria (AND)" criteria weren’t being honored by requirement flow</li>\n <li class=\"li\">Improved the Approval Portal's search performance</li>\n <li class=\"li\">Improved the performance when creating Health and Safety Users and their associated Employee Health and Safety Requirements</li>\n <li class=\"li\">Requirement audiences weren't working when the audience contained multiple groups</li>\n <li class=\"li\">Other minor bugs</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.34.0 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Updated the logic to arrive at Requirement Status for a Health and Safety user</li>\n <li class=\"li\">Added a new requirement status "Not Required"</li>\n <li class=\"li\">Ability to identify applicable user set for a requirement and create requirement records</li>\n <li class=\"li\">Updated the "recalculate audience" scheduled job to address status of "Not Required"</li>\n <li class=\"li\">New scheduled job to reset the requirement status to align with new logic of "Not required" status</li>\n <li class=\"li\">Localization for features from the January 27 release</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">JavaScript was not handled on SWA Approval portal when Vaccination Status or Health and Safety Testing apps were not installed</li>\n <li class=\"li\">Recalculate audience job flows did not run when there were no users added or deleted from an audience</li>\n <li class=\"li\">Employee Health and Safety Requirement records were not created for users who already submitted Health Test Results</li>\n <li class=\"li\">Other minor bugs</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.33.0 - January 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Vaccine Status Dashboard</li>\n <li class=\"li\">Testing Status Dashboard</li>\n <li class=\"li\">Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.31.1 - January 2022</dt>\n <dd class=\"dd\">Fixed: Performance and functionality bugs</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.30.0 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added fields and functionality to Test Result, Vaccine and Exemption records in the approval modal</li>\n <li class=\"li\">Show vaccination names in list view on the approval portal</li>\n <li class=\"li\">Open modals on a record that does not have an image attachment</li>\n <li class=\"li\">Localization for features from the November 18 release</li>\n </ul></li>\n <li class=\"li\">Changed: Updates to the translation engine</li>\n <li class=\"li\">Fixed: Security and minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.28.0 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features from the November 4 release</li>\n <li class=\"li\">Fixed: Ability to view PDF files in modals on the Approval Portal</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.27.0 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Manager Approval</li>\n <li class=\"li\">Localization for features from the October 14 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.26.0 - October 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Approval Portal</li>\n <li class=\"li\">Localization for features from the September 16 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.25.0 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_onh_y21_yqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_ykl_y21_yqb\">\n <li class=\"li\">Country-specific vaccination responses and retention policy</li>\n <li class=\"li\">Vaccine exemptions added to profiles</li>\n </ul></li>\n <li class=\"li\">Fixed: Several minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.24.0 - September 2021</dt>\n <dd class=\"dd\">Fixed: Minor bugs</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.0 - August 2021</dt>\n <dd class=\"dd\">Fixed: Minor bugs</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.22.0 - August 2021</dt>\n <dd class=\"dd\">New: Localization for features from the July 22 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.21.1 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added <span class=\"ph\">Employee Health and Safety Status</span> support for travel requests and reservations</li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.0 - July 2021</dt>\n <dd class=\"dd\">Fixed: Security bugs</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - June 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug for flow changes on upgrade</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - April 2021</dt>\n <dd class=\"dd\">New: Localization for features from the March 25 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - March 2021</dt>\n <dd class=\"dd\">New: Support for syncing the WSD and WSM Visitor tables</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.1 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features from the February 18 release</li>\n <li class=\"li\">Fixed <ul class=\"ul\">\n <li class=\"li\">Requirement flow in <span class=\"ph\">Emergency Self Report</span> not executed for repeated states</li>\n <li class=\"li\">Other minor bug fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - February 2021</dt>\n <dd class=\"dd\">Fixed: For the <span class=\"ph\">Contact Tracing</span> application, notes appear correctly when the case is closed or when the note is logged on the case closure date</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.13.0 - February 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_ds5_vkh_n4b\">\n <li class=\"li\">New: Localization for features from the January 21 release</li>\n <li class=\"li\">Fixed: Security bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.1 - January 2021</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_xxq_rcs_j4b\">\n <li class=\"li\">Support for Level 2 domain separation</li>\n <li class=\"li\">Localization for features from the December 17 release</li>\n <li class=\"li\">WCAG improvements</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.1 - December 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_dvv_msp_znb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_fjq_nsp_znb\">\n <li class=\"li\">Support for a common structure to request consent for various privacy policies</li>\n <li class=\"li\">Support for the new Vaccination Status application</li>\n <li class=\"li\">Localization for features from the December 3 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - December 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_ezt_1nq_vnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_wgm_bnq_vnb\">\n <li class=\"li\">Ability to track and report on employee QR code scans for entry</li>\n <li class=\"li\">Localization for features from the November 19 release</li>\n </ul></li>\n <li class=\"li\">Changed: The My Day menu item and page title were renamed to My Safe Workplace</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.2 - November 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_tqn_gp1_snb\">\n <li class=\"li\">Use the new My Safe Workplace page to view all of your information and resources for returning to the workplace. Manage your requirement status for workplace entry, update your health status, track workspace\n reservations, and create requests for PPE or testing. Modules include:<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_tdf_hp1_snb\">\n <li class=\"li\">My status</li>\n <li class=\"li\">Things I can do<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_wvd_3p1_snb\">\n <li class=\"li\">Screen a visitor for entry</li>\n <li class=\"li\">Set up a visit to our company</li>\n <li class=\"li\">Request permission to travel</li>\n <li class=\"li\">Set up a COVID-19 diagnostic test</li>\n <li class=\"li\">Report a COVID-19 diagnostic test result</li>\n <li class=\"li\">Request PPE items</li>\n <li class=\"li\">Reserve a shift and space for a day</li>\n <li class=\"li\">Schedule your arrival today</li>\n </ul></li>\n <li class=\"li\">My open requests</li>\n <li class=\"li\">My workplace reservations</li>\n <li class=\"li\">My health status</li>\n <li class=\"li\">My team status</li>\n </ul></li>\n <li class=\"li\">Localization for features from the November 5 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_rw2_3hv_nnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_kf1_jhv_nnb\">\n <li class=\"li\">Employers can set up an employee privacy consent requirement to help facilitate contact tracing</li>\n <li class=\"li\">New catalog item icons</li>\n <li class=\"li\">Localization for features from the October 15 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_ivc_3rf_3nb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_ctm_3rf_3nb\">\n <li class=\"li\">Set future dates for visitor scheduling</li>\n <li class=\"li\">On the Health Verification confirmation page, new links are available for employees to easily resolve outstanding requirements</li>\n <li class=\"li\">Managers can view the Health and Safety status of their direct reports</li>\n <li class=\"li\">Localization for features from the October 1 release</li>\n </ul></li>\n <li class=\"li\">Changed: Updated the Uber link in ServiceNow's guided setup</li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - October 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_vsq_bgc_2nb\">\n <li class=\"li\">Users can upload a spreadsheet or CSV file to create a Safe Workplace audience</li>\n <li class=\"li\">Localization for features from the September 16 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.1 - September 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_uch_ygc_2nb\">\n <li class=\"li\">New: Updates to usage metering</li>\n <li class=\"li\">Fixed: Various priority fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - September 2020</dt>\n <dd class=\"dd\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_m2q_chc_2nb\">\n <li class=\"li\">Security fix</li>\n <li class=\"li\">Activating requirements no longer trigger conflicts upon upgrade</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - August 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_l2g_ghc_2nb\">\n <li class=\"li\">Additional information on the Health and Safety Status page</li>\n <li class=\"li\">Support for the ServiceNow Safe Workplace Dashboard's automation of building and campus creation through guided setup</li>\n <li class=\"li\">Localization for features from the August 6 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - August 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_xjk_khc_2nb\">\n <li class=\"li\">Added Guided Setup content for setting up the Uber for Business feature</li>\n <li class=\"li\">Updated Guided Setup for Contact Tracing in Employee Readiness Core</li>\n <li class=\"li\">Updated the Exposed Contacts Requirement (one of the possible health and safety requirements)</li>\n <li class=\"li\">Localization for features from the July 23 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - July 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_ap5_phc_2nb\">\n <li class=\"li\">Generic logging API</li>\n <li class=\"li\">Webhook to call third-party systems for health verification</li>\n <li class=\"li\">Localization for features from the July 9 release</li>\n <li class=\"li\">Compatible with ServiceNow instances on the Paris release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - July 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_cq2_5hc_2nb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-readiness-core__ul_crx_5hc_2nb\">\n <li class=\"li\">Manage visitor requirements</li>\n <li class=\"li\">Localization for features from the June 18 release</li>\n </ul></li>\n <li class=\"li\">Changed: 'View employee status' was updated to 'View employee and visitor status'</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - June 2020</dt>\n <dd class=\"dd\">New: Support for Employee Health Screening and Emergency Self Report</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - June 2020</dt>\n <dd class=\"dd\">Fixed: In Orlando Patch 3 and later instances, reference fields are now rendered at the correct width</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - May 2020</dt>\n <dd class=\"dd\">The Employee Readiness Core plugin provides shared functionality and data structures for Employee Readiness apps, such as Employee Readiness Surveys and Employee Health Screening.</dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-employee-readiness-core__section_ynx_1kn_dmb\"><h2 id=\"d597866e1071\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-employee-readiness-core__section_yvn_ckn_dmb\"><h2 id=\"d597866e1089\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Employee Readiness Core release notes
Version history for the Safe Workplace
Employee Readiness Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.41.0 - August 2025
Changed: Minor ACL updates
#### Version 1.40.3 - February 2025
* New: Exposures on H&S Profile for specific roles e.g. requestor
* Fixed: The display value of the user's name was incorrect when a new contractor record was created in the Health and Safety User table
#### Version 1.40.2 - November 2024
Security fixes.
#### Version 1.40.1 - May 2024
Security fixes.
#### Version 1.40.0 - February 2024
Removed: The Testing Status dashboard and Vaccine Status dashboard have been deprecated. Customers who have downloaded the 1.39.0 or any older version will continue to have the dashboards and can continue to use them.
Customers who have downloaded the 1.39.1 or newer version of the app will NOT have the dashboards.
#### Version 1.39.1 - January 2024
Security fixes.
#### Version 1.39.0 - November 2022
Fixed: Accessibility and quality improvements
#### Version 1.38.2 - August 2022
* Changed:
+ Improved approval portal design to align to WCAG 2.0/WCAG 2.1 guidelines. This includes:
- Keyboard accessibility
- ARIA labels
- Screen readers
- Better icons
- Enabling 200% zoom
* Fixed:
+ Provided access to health and safety admin to approve test results in approval portal.
+ Added terminology to indicate booster dose in approval portal and differentiate it from normal dose.
+ Performance and quality improvements.
#### Version 1.37.0 - May 2022
* New: Localization for features in the May 5 release.
* Changed:
+ Added health\_and\_safety\_approver role for the Approval Portal.
+ Managers have the ability to access the Approval Portal.
* Fixed:
+ Added report\_view ACL to sn\_imt\_core\_test\_result\_history.
+ Added sys\_domain field to sn\_imt\_core\_test\_result\_history and sn\_imt\_core\_vaccine\_history tables.
+ Performance improvements to requirement activation process.
+ Added scheduled job 'Remove inactive health and safety users' to periodically delete inactive Health and Safety Users.
+ Syslog errors occured during installation due to the Caller Access setting on sn\_imt\_core\_safe\_workplace\_audience\_cached\_user table.
+ Allow HTML encodings in the User Privacy Consent form.
+ Improve tab navigation and fixed screen reader bug.
+ Fixed high contrast color issue on My Safe Workplace page.
+ Improved rendering of approve/deny buttons in the Approval Portal and fixed the JavaScript code that prevented the widget in the form editor from being saved.
+ Rejecting a user's test result didn't set the user's Health Test Requirement to Not Cleared.
+ Two or more Emergency Outreaches couldn't use the same User Privacy Notice and Consent record.
+ Requirements now have a User field to specify which user should be associated with a given table. For example, the COVID-19 Vaccine Requirement uses the User field on Vaccination Profile.
+ Approval Portal row height was misaligned due to text alignment in a button animation.
+ Minor bugs fixed.
#### Version 1.36.1 - March 2022
* New: Localization for features from the February 17 release
* Fixed:
+ Requirements using an audience with the "All the criteria (AND)" criteria weren’t being honored by requirement flow
+ Improved the Approval Portal's search performance
+ Improved the performance when creating Health and Safety Users and their associated Employee Health and Safety Requirements
+ Requirement audiences weren't working when the audience contained multiple groups
+ Other minor bugs
#### Version 1.34.0 - February 2022
* New:
+ Updated the logic to arrive at Requirement Status for a Health and Safety user
+ Added a new requirement status "Not Required"
+ Ability to identify applicable user set for a requirement and create requirement records
+ Updated the "recalculate audience" scheduled job to address status of "Not Required"
+ New scheduled job to reset the requirement status to align with new logic of "Not required" status
+ Localization for features from the January 27 release
* Fixed:
+ JavaScript was not handled on SWA Approval portal when Vaccination Status or Health and Safety Testing apps were not installed
+ Recalculate audience job flows did not run when there were no users added or deleted from an audience
+ Employee Health and Safety Requirement records were not created for users who already submitted Health Test Results
+ Other minor bugs
#### Version 1.33.0 - January 2022
* New:
+ Vaccine Status Dashboard
+ Testing Status Dashboard
+ Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
* Fixed: Minor bugs
#### Version 1.31.1 - January 2022
Fixed: Performance and functionality bugs
#### Version 1.30.0 - December 2021
* New:
+ Added fields and functionality to Test Result, Vaccine and Exemption records in the approval modal
+ Show vaccination names in list view on the approval portal
+ Open modals on a record that does not have an image attachment
+ Localization for features from the November 18 release
* Changed: Updates to the translation engine
* Fixed: Security and minor bug fixes
#### Version 1.28.0 - November 2021
* New: Localization for features from the November 4 release
* Fixed: Ability to view PDF files in modals on the Approval Portal
#### Version 1.27.0 - November 2021
* New:
+ Manager Approval
+ Localization for features from the October 14 release
* Fixed: Minor bugs
#### Version 1.26.0 - October 2021
* New:
+ Approval Portal
+ Localization for features from the September 16 release
* Fixed: Minor bugs
#### Version 1.25.0 - September 2021
* New:
+ Country-specific vaccination responses and retention policy
+ Vaccine exemptions added to profiles
* Fixed: Several minor bugs
#### Version 1.24.0 - September 2021
Fixed: Minor bugs
#### Version 1.23.0 - August 2021
Fixed: Minor bugs
#### Version 1.22.0 - August 2021
New: Localization for features from the July 22 release
#### Version 1.21.1 - July 2021
* New: Added Employee Health and Safety Status support for travel requests and reservations
* Fixed: Minor bugs
#### Version 1.20.0 - July 2021
Fixed: Security bugs
#### Version 1.18.0 - June 2021
Fixed: Minor bug for flow changes on upgrade
#### Version 1.17.0 - April 2021
New: Localization for features from the March 25 release
#### Version 1.16.0 - March 2021
New: Support for syncing the WSD and WSM Visitor tables
#### Version 1.15.1 - March 2021
* New: Localization for features from the February 18 release
* Fixed
+ Requirement flow in Emergency Self Report not executed for repeated states
+ Other minor bug fixes
#### Version 1.14.0 - February 2021
Fixed: For the Contact Tracing application, notes appear correctly when the case is closed or when the note is logged on the case closure date
#### Version 1.13.0 - February 2021
* New: Localization for features from the January 21 release
* Fixed: Security bug
#### Version 1.12.1 - January 2021
New:
* Support for Level 2 domain separation
* Localization for features from the December 17 release
* WCAG improvements
#### Version 1.11.1 - December 2020
* New:
+ Support for a common structure to request consent for various privacy policies
+ Support for the new Vaccination Status application
+ Localization for features from the December 3 release
* Fixed: Minor bug fixes
#### Version 1.10.0 - December 2020
* New:
+ Ability to track and report on employee QR code scans for entry
+ Localization for features from the November 19 release
* Changed: The My Day menu item and page title were renamed to My Safe Workplace
#### Version 1.9.2 - November 2020
New:
* Use the new My Safe Workplace page to view all of your information and resources for returning to the workplace. Manage your requirement status for workplace entry, update your health status, track workspace
reservations, and create requests for PPE or testing. Modules include:
+ My status
+ Things I can do
- Screen a visitor for entry
- Set up a visit to our company
- Request permission to travel
- Set up a COVID-19 diagnostic test
- Report a COVID-19 diagnostic test result
- Request PPE items
- Reserve a shift and space for a day
- Schedule your arrival today
+ My open requests
+ My workplace reservations
+ My health status
+ My team status
* Localization for features from the November 5 release
#### Version 1.8.0 - November 2020
* New:
+ Employers can set up an employee privacy consent requirement to help facilitate contact tracing
+ New catalog item icons
+ Localization for features from the October 15 release
* Fixed: Minor bug fixes
#### Version 1.7.0 - October 2020
* New:
+ Set future dates for visitor scheduling
+ On the Health Verification confirmation page, new links are available for employees to easily resolve outstanding requirements
+ Managers can view the Health and Safety status of their direct reports
+ Localization for features from the October 1 release
* Changed: Updated the Uber link in ServiceNow's guided setup
* Fixed: Minor bug fixes
#### Version 1.6.0 - October 2020
New:
* Users can upload a spreadsheet or CSV file to create a Safe Workplace audience
* Localization for features from the September 16 release
#### Version 1.5.1 - September 2020
* New: Updates to usage metering
* Fixed: Various priority fixes
#### Version 1.4.0 - September 2020
Fixed:
* Security fix
* Activating requirements no longer trigger conflicts upon upgrade
#### Version 1.3.0 - August 2020
New:
* Additional information on the Health and Safety Status page
* Support for the ServiceNow Safe Workplace Dashboard's automation of building and campus creation through guided setup
* Localization for features from the August 6 release
#### Version 1.2.1 - August 2020
New:
* Added Guided Setup content for setting up the Uber for Business feature
* Updated Guided Setup for Contact Tracing in Employee Readiness Core
* Updated the Exposed Contacts Requirement (one of the possible health and safety requirements)
* Localization for features from the July 23 release
#### Version 1.1.0 - July 2020
New:
* Generic logging API
* Webhook to call third-party systems for health verification
* Localization for features from the July 9 release
* Compatible with ServiceNow instances on the Paris release
#### Version 1.0.6 - July 2020
* New:
+ Manage visitor requirements
+ Localization for features from the June 18 release
* Changed: 'View employee status' was updated to 'View employee and visitor status'
#### Version 1.0.5 - June 2020
New: Support for Employee Health Screening and Emergency Self Report
#### Version 1.0.4 - June 2020
Fixed: In Orlando Patch 3 and later instances, reference fields are now rendered at the correct width
#### Version 1.0.3 - May 2020
The Employee Readiness Core plugin provides shared functionality and data structures for Employee Readiness apps, such as Employee Readiness Surveys and Employee Health Screening.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Employee Readiness Core release notes
description: Version history for the Safe Workplace Employee Readiness Core on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Employee Readiness Core release notes
Version history for the Safe Workplace
Employee Readiness Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.41.0 - August 2025
Changed: Minor ACL updates
#### Version 1.40.3 - February 2025
* New: Exposures on H&S Profile for specific roles e.g. requestor
* Fixed: The display value of the user's name was incorrect when a new contractor record was created in the Health and Safety User table
#### Version 1.40.2 - November 2024
Security fixes.
#### Version 1.40.1 - May 2024
Security fixes.
#### Version 1.40.0 - February 2024
Removed: The Testing Status dashboard and Vaccine Status dashboard have been deprecated. Customers who have downloaded the 1.39.0 or any older version will continue to have the dashboards and can continue to use them.
Customers who have downloaded the 1.39.1 or newer version of the app will NOT have the dashboards.
#### Version 1.39.1 - January 2024
Security fixes.
#### Version 1.39.0 - November 2022
Fixed: Accessibility and quality improvements
#### Version 1.38.2 - August 2022
* Changed:
+ Improved approval portal design to align to WCAG 2.0/WCAG 2.1 guidelines. This includes:
- Keyboard accessibility
- ARIA labels
- Screen readers
- Better icons
- Enabling 200% zoom
* Fixed:
+ Provided access to health and safety admin to approve test results in approval portal.
+ Added terminology to indicate booster dose in approval portal and differentiate it from normal dose.
+ Performance and quality improvements.
#### Version 1.37.0 - May 2022
* New: Localization for features in the May 5 release.
* Changed:
+ Added health\_and\_safety\_approver role for the Approval Portal.
+ Managers have the ability to access the Approval Portal.
* Fixed:
+ Added report\_view ACL to sn\_imt\_core\_test\_result\_history.
+ Added sys\_domain field to sn\_imt\_core\_test\_result\_history and sn\_imt\_core\_vaccine\_history tables.
+ Performance improvements to requirement activation process.
+ Added scheduled job 'Remove inactive health and safety users' to periodically delete inactive Health and Safety Users.
+ Syslog errors occured during installation due to the Caller Access setting on sn\_imt\_core\_safe\_workplace\_audience\_cached\_user table.
+ Allow HTML encodings in the User Privacy Consent form.
+ Improve tab navigation and fixed screen reader bug.
+ Fixed high contrast color issue on My Safe Workplace page.
+ Improved rendering of approve/deny buttons in the Approval Portal and fixed the JavaScript code that prevented the widget in the form editor from being saved.
+ Rejecting a user's test result didn't set the user's Health Test Requirement to Not Cleared.
+ Two or more Emergency Outreaches couldn't use the same User Privacy Notice and Consent record.
+ Requirements now have a User field to specify which user should be associated with a given table. For example, the COVID-19 Vaccine Requirement uses the User field on Vaccination Profile.
+ Approval Portal row height was misaligned due to text alignment in a button animation.
+ Minor bugs fixed.
#### Version 1.36.1 - March 2022
* New: Localization for features from the February 17 release
* Fixed:
+ Requirements using an audience with the "All the criteria (AND)" criteria weren’t being honored by requirement flow
+ Improved the Approval Portal's search performance
+ Improved the performance when creating Health and Safety Users and their associated Employee Health and Safety Requirements
+ Requirement audiences weren't working when the audience contained multiple groups
+ Other minor bugs
#### Version 1.34.0 - February 2022
* New:
+ Updated the logic to arrive at Requirement Status for a Health and Safety user
+ Added a new requirement status "Not Required"
+ Ability to identify applicable user set for a requirement and create requirement records
+ Updated the "recalculate audience" scheduled job to address status of "Not Required"
+ New scheduled job to reset the requirement status to align with new logic of "Not required" status
+ Localization for features from the January 27 release
* Fixed:
+ JavaScript was not handled on SWA Approval portal when Vaccination Status or Health and Safety Testing apps were not installed
+ Recalculate audience job flows did not run when there were no users added or deleted from an audience
+ Employee Health and Safety Requirement records were not created for users who already submitted Health Test Results
+ Other minor bugs
#### Version 1.33.0 - January 2022
* New:
+ Vaccine Status Dashboard
+ Testing Status Dashboard
+ Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
* Fixed: Minor bugs
#### Version 1.31.1 - January 2022
Fixed: Performance and functionality bugs
#### Version 1.30.0 - December 2021
* New:
+ Added fields and functionality to Test Result, Vaccine and Exemption records in the approval modal
+ Show vaccination names in list view on the approval portal
+ Open modals on a record that does not have an image attachment
+ Localization for features from the November 18 release
* Changed: Updates to the translation engine
* Fixed: Security and minor bug fixes
#### Version 1.28.0 - November 2021
* New: Localization for features from the November 4 release
* Fixed: Ability to view PDF files in modals on the Approval Portal
#### Version 1.27.0 - November 2021
* New:
+ Manager Approval
+ Localization for features from the October 14 release
* Fixed: Minor bugs
#### Version 1.26.0 - October 2021
* New:
+ Approval Portal
+ Localization for features from the September 16 release
* Fixed: Minor bugs
#### Version 1.25.0 - September 2021
* New:
+ Country-specific vaccination responses and retention policy
+ Vaccine exemptions added to profiles
* Fixed: Several minor bugs
#### Version 1.24.0 - September 2021
Fixed: Minor bugs
#### Version 1.23.0 - August 2021
Fixed: Minor bugs
#### Version 1.22.0 - August 2021
New: Localization for features from the July 22 release
#### Version 1.21.1 - July 2021
* New: Added Employee Health and Safety Status support for travel requests and reservations
* Fixed: Minor bugs
#### Version 1.20.0 - July 2021
Fixed: Security bugs
#### Version 1.18.0 - June 2021
Fixed: Minor bug for flow changes on upgrade
#### Version 1.17.0 - April 2021
New: Localization for features from the March 25 release
#### Version 1.16.0 - March 2021
New: Support for syncing the WSD and WSM Visitor tables
#### Version 1.15.1 - March 2021
* New: Localization for features from the February 18 release
* Fixed
+ Requirement flow in Emergency Self Report not executed for repeated states
+ Other minor bug fixes
#### Version 1.14.0 - February 2021
Fixed: For the Contact Tracing application, notes appear correctly when the case is closed or when the note is logged on the case closure date
#### Version 1.13.0 - February 2021
* New: Localization for features from the January 21 release
* Fixed: Security bug
#### Version 1.12.1 - January 2021
New:
* Support for Level 2 domain separation
* Localization for features from the December 17 release
* WCAG improvements
#### Version 1.11.1 - December 2020
* New:
+ Support for a common structure to request consent for various privacy policies
+ Support for the new Vaccination Status application
+ Localization for features from the December 3 release
* Fixed: Minor bug fixes
#### Version 1.10.0 - December 2020
* New:
+ Ability to track and report on employee QR code scans for entry
+ Localization for features from the November 19 release
* Changed: The My Day menu item and page title were renamed to My Safe Workplace
#### Version 1.9.2 - November 2020
New:
* Use the new My Safe Workplace page to view all of your information and resources for returning to the workplace. Manage your requirement status for workplace entry, update your health status, track workspace
reservations, and create requests for PPE or testing. Modules include:
+ My status
+ Things I can do
- Screen a visitor for entry
- Set up a visit to our company
- Request permission to travel
- Set up a COVID-19 diagnostic test
- Report a COVID-19 diagnostic test result
- Request PPE items
- Reserve a shift and space for a day
- Schedule your arrival today
+ My open requests
+ My workplace reservations
+ My health status
+ My team status
* Localization for features from the November 5 release
#### Version 1.8.0 - November 2020
* New:
+ Employers can set up an employee privacy consent requirement to help facilitate contact tracing
+ New catalog item icons
+ Localization for features from the October 15 release
* Fixed: Minor bug fixes
#### Version 1.7.0 - October 2020
* New:
+ Set future dates for visitor scheduling
+ On the Health Verification confirmation page, new links are available for employees to easily resolve outstanding requirements
+ Managers can view the Health and Safety status of their direct reports
+ Localization for features from the October 1 release
* Changed: Updated the Uber link in ServiceNow's guided setup
* Fixed: Minor bug fixes
#### Version 1.6.0 - October 2020
New:
* Users can upload a spreadsheet or CSV file to create a Safe Workplace audience
* Localization for features from the September 16 release
#### Version 1.5.1 - September 2020
* New: Updates to usage metering
* Fixed: Various priority fixes
#### Version 1.4.0 - September 2020
Fixed:
* Security fix
* Activating requirements no longer trigger conflicts upon upgrade
#### Version 1.3.0 - August 2020
New:
* Additional information on the Health and Safety Status page
* Support for the ServiceNow Safe Workplace Dashboard's automation of building and campus creation through guided setup
* Localization for features from the August 6 release
#### Version 1.2.1 - August 2020
New:
* Added Guided Setup content for setting up the Uber for Business feature
* Updated Guided Setup for Contact Tracing in Employee Readiness Core
* Updated the Exposed Contacts Requirement (one of the possible health and safety requirements)
* Localization for features from the July 23 release
#### Version 1.1.0 - July 2020
New:
* Generic logging API
* Webhook to call third-party systems for health verification
* Localization for features from the July 9 release
* Compatible with ServiceNow instances on the Paris release
#### Version 1.0.6 - July 2020
* New:
+ Manage visitor requirements
+ Localization for features from the June 18 release
* Changed: 'View employee status' was updated to 'View employee and visitor status'
#### Version 1.0.5 - June 2020
New: Support for Employee Health Screening and Emergency Self Report
#### Version 1.0.4 - June 2020
Fixed: In Orlando Patch 3 and later instances, reference fields are now rendered at the correct width
#### Version 1.0.3 - May 2020
The Employee Readiness Core plugin provides shared functionality and data structures for Employee Readiness apps, such as Employee Readiness Surveys and Employee Health Screening.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-surveys.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-surveys.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-surveys.html | Employee Readiness Surveys release notes | Version history for the Safe Workplace Employee Readiness Surveys application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-surveys.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-surveys.html"><body id="store-rn-hr-employee-readiness-surveys"><main role="main"><article role="article" class="dita" id="store-rn-hr-employee-readiness-surveys" aria-labelledby="title_store-rn-hr-employee-readiness-surveys">
<h1 class="title topictitle1" id="title_store-rn-hr-employee-readiness-surveys"><span class="ph">Employee Readiness Surveys</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span>
<span class="ph">Employee Readiness Surveys</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-employee-readiness-surveys__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-hr-employee-readiness-surveys__section_lv2_gck_4mb">
<div class="p">
<div class="note note note_note"><span class="note__title">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace suite</span> application.</div>
</div>
</section>
<section class="section"><h2 id="d340627e82" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.5.3 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates</dd>
<dt class="dt dlterm">Version 1.5.2 - November 2022</dt>
<dd class="dd" id="store-rn-hr-employee-readiness-surveys__latest-store-rn-hr-employee-readiness-surveys">Fixed: Minor changes to align to quality standards</dd>
<dt class="dt dlterm">Version 1.4.0 - August 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.3.0 - November 2020</dt>
<dd class="dd">Fixed: Minor bug fixes</dd>
<dt class="dt dlterm">Version 1.2.0 - October 2020</dt>
<dd class="dd">Changed: If app_imt_mobile is installed, Outreach surveys are no longer displayed in the <span class="ph uicontrol">More</span> tab of the mobile app</dd>
<dt class="dt dlterm">Version 1.1.0 - September 2020</dt>
<dd class="dd">Fixed: Issue when Emergency Outreach is installed with demo data</dd>
<dt class="dt dlterm">Version 1.0.2 - July 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-readiness-surveys__ul_gc3_25b_hmb">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-readiness-surveys__ul_wvm_25b_hmb">
<li class="li">No code change from Version 1.0.1</li>
<li class="li">Update only to app dependency versions</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - June 2020</dt>
<dd class="dd">New: Support for the Create Workforce Readiness survey in the ServiceNow Emergency Outreach application</dd>
<dt class="dt dlterm">Version 1.0.0 - May 2020</dt>
<dd class="dd">With the <span class="ph">Employee Readiness Surveys</span> application, send surveys to help gauge whether employees are ready to return to the workplace. Ask questions to get insights into how employees feel about returning to work,
their current health status, and underlying concerns such as personal health, family obligations, and anxiety about workplace safety. Based on responses, you can measure and determine the steps needed to help employees
feel safe and secure upon their return.</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-employee-readiness-surveys__section_ynx_1kn_dmb"><h2 id="d340627e193" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-employee-readiness-surveys__section_yvn_ckn_dmb"><h2 id="d340627e211" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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Ask questions to get insights into how employees feel about returning to work,\n their current health status, and underlying concerns such as personal health, family obligations, and anxiety about workplace safety. Based on responses, you can measure and determine the steps needed to help employees\n feel safe and secure upon their return.</dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-employee-readiness-surveys__section_ynx_1kn_dmb\"><h2 id=\"d340627e193\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-employee-readiness-surveys__section_yvn_ckn_dmb\"><h2 id=\"d340627e211\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Employee Readiness Surveys release notes
Version history for the Safe Workplace
Employee Readiness Surveys application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.5.3 - August 2025
Changed: Minor ACL updates
#### Version 1.5.2 - November 2022
Fixed: Minor changes to align to quality standards
#### Version 1.4.0 - August 2021
Fixed: Minor bug
#### Version 1.3.0 - November 2020
Fixed: Minor bug fixes
#### Version 1.2.0 - October 2020
Changed: If app\_imt\_mobile is installed, Outreach surveys are no longer displayed in the More tab of the mobile app
#### Version 1.1.0 - September 2020
Fixed: Issue when Emergency Outreach is installed with demo data
#### Version 1.0.2 - July 2020
* New:
+ No code change from Version 1.0.1
+ Update only to app dependency versions
#### Version 1.0.1 - June 2020
New: Support for the Create Workforce Readiness survey in the ServiceNow Emergency Outreach application
#### Version 1.0.0 - May 2020
With the Employee Readiness Surveys application, send surveys to help gauge whether employees are ready to return to the workplace. Ask questions to get insights into how employees feel about returning to work,
their current health status, and underlying concerns such as personal health, family obligations, and anxiety about workplace safety. Based on responses, you can measure and determine the steps needed to help employees
feel safe and secure upon their return.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Employee Readiness Surveys release notes
description: Version history for the Safe Workplace Employee Readiness Surveys application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Employee Readiness Surveys release notes
Version history for the Safe Workplace
Employee Readiness Surveys application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.5.3 - August 2025
Changed: Minor ACL updates
#### Version 1.5.2 - November 2022
Fixed: Minor changes to align to quality standards
#### Version 1.4.0 - August 2021
Fixed: Minor bug
#### Version 1.3.0 - November 2020
Fixed: Minor bug fixes
#### Version 1.2.0 - October 2020
Changed: If app\_imt\_mobile is installed, Outreach surveys are no longer displayed in the More tab of the mobile app
#### Version 1.1.0 - September 2020
Fixed: Issue when Emergency Outreach is installed with demo data
#### Version 1.0.2 - July 2020
* New:
+ No code change from Version 1.0.1
+ Update only to app dependency versions
#### Version 1.0.1 - June 2020
New: Support for the Create Workforce Readiness survey in the ServiceNow Emergency Outreach application
#### Version 1.0.0 - May 2020
With the Employee Readiness Surveys application, send surveys to help gauge whether employees are ready to return to the workplace. Ask questions to get insights into how employees feel about returning to work,
their current health status, and underlying concerns such as personal health, family obligations, and anxiety about workplace safety. Based on responses, you can measure and determine the steps needed to help employees
feel safe and secure upon their return.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-travel-safety.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-travel-safety.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-employee-travel-safety.html | Employee Travel Safety release notes | Version history for the Safe Workplace Employee Travel Safety on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-travel-safety.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-travel-safety.html"><body id="store-rn-hr-employee-travel-safety"><main role="main"><article role="article" class="dita" id="store-rn-hr-employee-travel-safety" aria-labelledby="title_store-rn-hr-employee-travel-safety">
<h1 class="title topictitle1" id="title_store-rn-hr-employee-travel-safety"><span class="ph">Employee Travel Safety</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span>
<span class="ph">Employee Travel Safety</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-employee-travel-safety__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-hr-employee-travel-safety__section_csg_wv2_wmb">
<div class="p">
<div class="note note note_note"><span class="note__title">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace suite</span> application.</div>
</div>
</section>
<section class="section"><h2 id="d253858e82" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.21.0 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates</dd>
<dt class="dt dlterm">Version 1.20.2 - May 2024</dt>
<dd class="dd" id="store-rn-hr-employee-travel-safety__latest-employee-travel-safety">Security fixes.</dd>
<dt class="dt dlterm">Version 1.20.1 - November 2022</dt>
<dd class="dd">Fixed: Next Experience theming alignment</dd>
<dt class="dt dlterm">Version 1.20.0 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-travel-safety__ul_avl_pqz_35b">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-employee-travel-safety__ul_umm_pqz_35b">
<li class="li">Made changes to ensure travel requests will not get cancelled if "allow cancellation" property is set to false</li>
<li class="li">Quality improvements</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.19.0 - May 2022</dt>
<dd class="dd">New: Localization for features in the May 5 release</dd>
<dt class="dt dlterm">Version 1.18.0 - January 2022</dt>
<dd class="dd">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>
<dt class="dt dlterm">Version 1.17.1 - December 2021</dt>
<dd class="dd">Changed: Updates to the translation engine</dd>
<dt class="dt dlterm">Version 1.16.0 - August 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.15.0 - August 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features from the July 22 release</li>
<li class="li">Fixed: Minor security bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.14.0 - July 2021</dt>
<dd class="dd">New: Localization for features from the July 1 release</dd>
<dt class="dt dlterm">Version 1.13.0 - July 2021</dt>
<dd class="dd">Changed: Updates to the translation engine</dd>
<dt class="dt dlterm">Version 1.12.1 - March 2021</dt>
<dd class="dd">New: Localization for features from the February 18 release</dd>
<dt class="dt dlterm">Version 1.11.0 - February 2021</dt>
<dd class="dd">Fixed: Security fix</dd>
<dt class="dt dlterm">Version 1.10.0 - December 2020</dt>
<dd class="dd">New: Localization for features from the November 19 release</dd>
<dt class="dt dlterm">Version 1.9.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-travel-safety__ul_mtt_zt1_snb">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-travel-safety__ul_az3_151_snb">
<li class="li">In the new My Safe Workplace page, there is a new Employee Travel Safety category in the 'Things you can request' module</li>
<li class="li">Localization for features from the November 5 release</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.8.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-travel-safety__ul_lxz_lrv_nnb">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-travel-safety__ul_chr_mrv_nnb">
<li class="li">Employees can cancel travel from the service portal view</li>
<li class="li">New catalog item icons</li>
</ul></li>
<li class="li">Fixed: Travel request state changes are now shown on the travel request service portal page</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.0 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-travel-safety__ul_g3x_zrf_3nb">
<li class="li">New: Localization for features from the October 1 release</li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.6.2 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-travel-safety__ul_djz_f41_2nb">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-travel-safety__ul_txr_g41_2nb">
<li class="li">Employees can view request details and status in a portal view</li>
<li class="li">Requesters can cancel travel requests, and are notified when the request is canceled</li>
<li class="li">If app_imt_mobile is installed, 'Request Permission to travel' is now removed from the <span class="ph uicontrol">More</span> tab in the mobile app</li>
<li class="li">Localization for features from the September 16 release</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - September 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-employee-travel-safety__ul_yyr_cmv_zmb">
<li class="li">New:<ul class="ul" id="store-rn-hr-employee-travel-safety__ul_wnj_dmv_zmb">
<li class="li">Ability to send reminder emails for approvals</li>
<li class="li">Enable one-time health verification</li>
<li class="li">Localization for the September 3 release features</li>
</ul></li>
<li class="li">Fixed: Run once/daily sys_property should be below the health verification property</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - September 2020</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The <span class="ph">Employee Travel Safety</span> application gives organizations the ability to pre-authorize employees for business travel based on the safety status of the destination area. <span class="ph">Employee Travel Safety</span> enables employees to submit workplace travel requests, triggering automated outreaches for customers to complete questionnaires regarding their site location status.</li>
<li class="li">Managers can make informed decisions on travel requests upon reviewing location site information and leveraging local COVID-19 trend data, while keeping employee health and safety in mind. Employees are prompted to
enroll in health verifications before and throughout the duration of the trip. Daily contact tracing check-in requests are also sent to employees while traveling to ensure safety guidelines are being followed.</li>
</ul>
</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-employee-travel-safety__section_ynx_1kn_dmb"><h2 id="d253858e395" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-employee-travel-safety__section_yvn_ckn_dmb"><h2 id="d253858e413" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-travel-safety.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-employee-travel-safety.html\"><body id=\"store-rn-hr-employee-travel-safety\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-employee-travel-safety\" aria-labelledby=\"title_store-rn-hr-employee-travel-safety\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-employee-travel-safety\"><span class=\"ph\">Employee Travel Safety</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span>\n <span class=\"ph\">Employee Travel Safety</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-employee-travel-safety__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-hr-employee-travel-safety__section_csg_wv2_wmb\">\n <div class=\"p\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">Safe Workplace suite</span> application.</div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d253858e82\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.21.0 - August 2025</dt>\n <dd class=\"dd\">Changed: Minor ACL updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.2 - May 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-employee-travel-safety__latest-employee-travel-safety\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.1 - November 2022</dt>\n <dd class=\"dd\">Fixed: Next Experience theming alignment</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-travel-safety__ul_avl_pqz_35b\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-employee-travel-safety__ul_umm_pqz_35b\">\n <li class=\"li\">Made changes to ensure travel requests will not get cancelled if "allow cancellation" property is set to false</li>\n <li class=\"li\">Quality improvements</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.19.0 - May 2022</dt>\n <dd class=\"dd\">New: Localization for features in the May 5 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - January 2022</dt>\n <dd class=\"dd\">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.1 - December 2021</dt>\n <dd class=\"dd\">Changed: Updates to the translation engine</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - August 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.0 - August 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features from the July 22 release</li>\n <li class=\"li\">Fixed: Minor security bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - July 2021</dt>\n <dd class=\"dd\">New: Localization for features from the July 1 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.13.0 - July 2021</dt>\n <dd class=\"dd\">Changed: Updates to the translation engine</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.1 - March 2021</dt>\n <dd class=\"dd\">New: Localization for features from the February 18 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - February 2021</dt>\n <dd class=\"dd\">Fixed: Security fix</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - December 2020</dt>\n <dd class=\"dd\">New: Localization for features from the November 19 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-travel-safety__ul_mtt_zt1_snb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-travel-safety__ul_az3_151_snb\">\n <li class=\"li\">In the new My Safe Workplace page, there is a new Employee Travel Safety category in the 'Things you can request' module</li>\n <li class=\"li\">Localization for features from the November 5 release</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-travel-safety__ul_lxz_lrv_nnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-travel-safety__ul_chr_mrv_nnb\">\n <li class=\"li\">Employees can cancel travel from the service portal view</li>\n <li class=\"li\">New catalog item icons</li>\n </ul></li>\n <li class=\"li\">Fixed: Travel request state changes are now shown on the travel request service portal page</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-travel-safety__ul_g3x_zrf_3nb\">\n <li class=\"li\">New: Localization for features from the October 1 release</li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.2 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-travel-safety__ul_djz_f41_2nb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-travel-safety__ul_txr_g41_2nb\">\n <li class=\"li\">Employees can view request details and status in a portal view</li>\n <li class=\"li\">Requesters can cancel travel requests, and are notified when the request is canceled</li>\n <li class=\"li\">If app_imt_mobile is installed, 'Request Permission to travel' is now removed from the <span class=\"ph uicontrol\">More</span> tab in the mobile app</li>\n <li class=\"li\">Localization for features from the September 16 release</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - September 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-employee-travel-safety__ul_yyr_cmv_zmb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-employee-travel-safety__ul_wnj_dmv_zmb\">\n <li class=\"li\">Ability to send reminder emails for approvals</li>\n <li class=\"li\">Enable one-time health verification</li>\n <li class=\"li\">Localization for the September 3 release features</li>\n </ul></li>\n <li class=\"li\">Fixed: Run once/daily sys_property should be below the health verification property</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - September 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The <span class=\"ph\">Employee Travel Safety</span> application gives organizations the ability to pre-authorize employees for business travel based on the safety status of the destination area. <span class=\"ph\">Employee Travel Safety</span> enables employees to submit workplace travel requests, triggering automated outreaches for customers to complete questionnaires regarding their site location status.</li>\n <li class=\"li\">Managers can make informed decisions on travel requests upon reviewing location site information and leveraging local COVID-19 trend data, while keeping employee health and safety in mind. Employees are prompted to\n enroll in health verifications before and throughout the duration of the trip. Daily contact tracing check-in requests are also sent to employees while traveling to ensure safety guidelines are being followed.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-employee-travel-safety__section_ynx_1kn_dmb\"><h2 id=\"d253858e395\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-employee-travel-safety__section_yvn_ckn_dmb\"><h2 id=\"d253858e413\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Employee Travel Safety release notes
Version history for the Safe Workplace
Employee Travel Safety on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.21.0 - August 2025
Changed: Minor ACL updates
#### Version 1.20.2 - May 2024
Security fixes.
#### Version 1.20.1 - November 2022
Fixed: Next Experience theming alignment
#### Version 1.20.0 - August 2022
* Fixed:
+ Made changes to ensure travel requests will not get cancelled if "allow cancellation" property is set to false
+ Quality improvements
#### Version 1.19.0 - May 2022
New: Localization for features in the May 5 release
#### Version 1.18.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.17.1 - December 2021
Changed: Updates to the translation engine
#### Version 1.16.0 - August 2021
Fixed: Minor bug
#### Version 1.15.0 - August 2021
* New: Localization for features from the July 22 release
* Fixed: Minor security bugs
#### Version 1.14.0 - July 2021
New: Localization for features from the July 1 release
#### Version 1.13.0 - July 2021
Changed: Updates to the translation engine
#### Version 1.12.1 - March 2021
New: Localization for features from the February 18 release
#### Version 1.11.0 - February 2021
Fixed: Security fix
#### Version 1.10.0 - December 2020
New: Localization for features from the November 19 release
#### Version 1.9.0 - November 2020
* New:
+ In the new My Safe Workplace page, there is a new Employee Travel Safety category in the 'Things you can request' module
+ Localization for features from the November 5 release
#### Version 1.8.0 - November 2020
* New:
+ Employees can cancel travel from the service portal view
+ New catalog item icons
* Fixed: Travel request state changes are now shown on the travel request service portal page
#### Version 1.7.0 - October 2020
* New: Localization for features from the October 1 release
* Fixed: Minor bug fixes
#### Version 1.6.2 - October 2020
* New:
+ Employees can view request details and status in a portal view
+ Requesters can cancel travel requests, and are notified when the request is canceled
+ If app\_imt\_mobile is installed, 'Request Permission to travel' is now removed from the More tab in the mobile app
+ Localization for features from the September 16 release
#### Version 1.1.0 - September 2020
* New:
+ Ability to send reminder emails for approvals
+ Enable one-time health verification
+ Localization for the September 3 release features
* Fixed: Run once/daily sys\_property should be below the health verification property
#### Version 1.0.1 - September 2020
* The Employee Travel Safety application gives organizations the ability to pre-authorize employees for business travel based on the safety status of the destination area. Employee Travel Safety enables employees to submit workplace travel requests, triggering automated outreaches for customers to complete questionnaires regarding their site location status.
* Managers can make informed decisions on travel requests upon reviewing location site information and leveraging local COVID-19 trend data, while keeping employee health and safety in mind. Employees are prompted to
enroll in health verifications before and throughout the duration of the trip. Daily contact tracing check-in requests are also sent to employees while traveling to ensure safety guidelines are being followed.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Employee Travel Safety release notes
description: Version history for the Safe Workplace Employee Travel Safety on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Employee Travel Safety release notes
Version history for the Safe Workplace
Employee Travel Safety on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.21.0 - August 2025
Changed: Minor ACL updates
#### Version 1.20.2 - May 2024
Security fixes.
#### Version 1.20.1 - November 2022
Fixed: Next Experience theming alignment
#### Version 1.20.0 - August 2022
* Fixed:
+ Made changes to ensure travel requests will not get cancelled if "allow cancellation" property is set to false
+ Quality improvements
#### Version 1.19.0 - May 2022
New: Localization for features in the May 5 release
#### Version 1.18.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.17.1 - December 2021
Changed: Updates to the translation engine
#### Version 1.16.0 - August 2021
Fixed: Minor bug
#### Version 1.15.0 - August 2021
* New: Localization for features from the July 22 release
* Fixed: Minor security bugs
#### Version 1.14.0 - July 2021
New: Localization for features from the July 1 release
#### Version 1.13.0 - July 2021
Changed: Updates to the translation engine
#### Version 1.12.1 - March 2021
New: Localization for features from the February 18 release
#### Version 1.11.0 - February 2021
Fixed: Security fix
#### Version 1.10.0 - December 2020
New: Localization for features from the November 19 release
#### Version 1.9.0 - November 2020
* New:
+ In the new My Safe Workplace page, there is a new Employee Travel Safety category in the 'Things you can request' module
+ Localization for features from the November 5 release
#### Version 1.8.0 - November 2020
* New:
+ Employees can cancel travel from the service portal view
+ New catalog item icons
* Fixed: Travel request state changes are now shown on the travel request service portal page
#### Version 1.7.0 - October 2020
* New: Localization for features from the October 1 release
* Fixed: Minor bug fixes
#### Version 1.6.2 - October 2020
* New:
+ Employees can view request details and status in a portal view
+ Requesters can cancel travel requests, and are notified when the request is canceled
+ If app\_imt\_mobile is installed, 'Request Permission to travel' is now removed from the More tab in the mobile app
+ Localization for features from the September 16 release
#### Version 1.1.0 - September 2020
* New:
+ Ability to send reminder emails for approvals
+ Enable one-time health verification
+ Localization for the September 3 release features
* Fixed: Run once/daily sys\_property should be below the health verification property
#### Version 1.0.1 - September 2020
* The Employee Travel Safety application gives organizations the ability to pre-authorize employees for business travel based on the safety status of the destination area. Employee Travel Safety enables employees to submit workplace travel requests, triggering automated outreaches for customers to complete questionnaires regarding their site location status.
* Managers can make informed decisions on travel requests upon reviewing location site information and leveraging local COVID-19 trend data, while keeping employee health and safety in mind. Employees are prompted to
enroll in health verifications before and throughout the duration of the trip. Daily contact tracing check-in requests are also sent to employees while traveling to ensure safety guidelines are being followed.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-enterprise-employee-experience-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-enterprise-employee-experience-pack.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-enterprise-employee-experience-pack.html | Enterprise Employee Experience Pack release notes | Version history for the Safe Workplace Enterprise Employee Experience Pack on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-enterprise-employee-experience-pack.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-enterprise-employee-experience-pack.html"><body id="store-rn-hr-enterprise-employee-experience-pack"><main role="main"><article role="article" class="dita" id="store-rn-hr-enterprise-employee-experience-pack" aria-labelledby="title_store-rn-hr-enterprise-employee-experience-pack">
<h1 class="title topictitle1" id="title_store-rn-hr-enterprise-employee-experience-pack">Enterprise Employee Experience Pack release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span> Enterprise Employee Experience Pack on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-enterprise-employee-experience-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d55541e59" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.1 - February 2021</dt>
<dd class="dd" id="store-rn-hr-enterprise-employee-experience-pack__latest-enterprise-employee-experience-pack">Fixed: Addressed an issue where the Enterprise Employee Experience Pack had a reference to a table that may not exist</dd>
<dt class="dt dlterm">Version 1.2.0 - January 2021</dt>
<dd class="dd">Fixed: Update to ensure compatibility for an optional integration with the <span class="ph">ServiceNow</span>
<span class="ph">Workplace Core</span> application</dd>
<dt class="dt dlterm">Version 1.1.2 - August 2020</dt>
<dd class="dd">New: Localization for features from the July 23 release</dd>
<dt class="dt dlterm">Version 1.1.1 - July 2020</dt>
<dd class="dd"><ul class="ul">
<li class="li">This initial release provides the following configurations for a ‘Return to Workplace’ use case for organizations who are reopening locations to employees after a health crisis or similar emergency.<ul class="ul" id="store-rn-hr-enterprise-employee-experience-pack__ul_b21_lts_kmb">
<li class="li">Return to Workplace - Lifecycle event: Guides employees who are returning to work on-site after working from home for an extended period. When other ServiceNow Safe Workplace applications are also installed,
additional employee tasks are included in the workflow: reserving a shift or space, completing health verification, requesting PPE, and completing a daily contact log.</li>
<li class="li">Return to Workplace - campaigns: Includes a portal banner and notification email content before and after a return date to keep employees informed and engaged on the changing process. For added flexibility,
you can use 2 styled content items instead of portal banners for added flexibility.</li>
<li class="li">Lifecycle event for location readiness: Guides a work site lead and cross-departmental teams through the process of reopening a work location or area. The ServiceNow Workplace Safety Management application is
required for this feature.</li>
<li class="li">4 sample knowledge articles for employees.</li>
</ul></li>
</ul></dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-enterprise-employee-experience-pack__section_ynx_1kn_dmb"><h2 id="d55541e128" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-enterprise-employee-experience-pack__section_yvn_ckn_dmb"><h2 id="d55541e146" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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When other ServiceNow Safe Workplace applications are also installed,\n additional employee tasks are included in the workflow: reserving a shift or space, completing health verification, requesting PPE, and completing a daily contact log.</li>\n <li class=\"li\">Return to Workplace - campaigns: Includes a portal banner and notification email content before and after a return date to keep employees informed and engaged on the changing process. For added flexibility,\n you can use 2 styled content items instead of portal banners for added flexibility.</li>\n <li class=\"li\">Lifecycle event for location readiness: Guides a work site lead and cross-departmental teams through the process of reopening a work location or area. The ServiceNow Workplace Safety Management application is\n required for this feature.</li>\n <li class=\"li\">4 sample knowledge articles for employees.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-enterprise-employee-experience-pack__section_ynx_1kn_dmb\"><h2 id=\"d55541e128\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-enterprise-employee-experience-pack__section_yvn_ckn_dmb\"><h2 id=\"d55541e146\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. 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} | # Enterprise Employee Experience Pack release notes
Version history for the Safe Workplace Enterprise Employee Experience Pack on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.1 - February 2021
Fixed: Addressed an issue where the Enterprise Employee Experience Pack had a reference to a table that may not exist
#### Version 1.2.0 - January 2021
Fixed: Update to ensure compatibility for an optional integration with the ServiceNow
Workplace Core application
#### Version 1.1.2 - August 2020
New: Localization for features from the July 23 release
#### Version 1.1.1 - July 2020
* This initial release provides the following configurations for a ‘Return to Workplace’ use case for organizations who are reopening locations to employees after a health crisis or similar emergency.
+ Return to Workplace - Lifecycle event: Guides employees who are returning to work on-site after working from home for an extended period. When other ServiceNow Safe Workplace applications are also installed,
additional employee tasks are included in the workflow: reserving a shift or space, completing health verification, requesting PPE, and completing a daily contact log.
+ Return to Workplace - campaigns: Includes a portal banner and notification email content before and after a return date to keep employees informed and engaged on the changing process. For added flexibility,
you can use 2 styled content items instead of portal banners for added flexibility.
+ Lifecycle event for location readiness: Guides a work site lead and cross-departmental teams through the process of reopening a work location or area. The ServiceNow Workplace Safety Management application is
required for this feature.
+ 4 sample knowledge articles for employees.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Enterprise Employee Experience Pack release notes
description: Version history for the Safe Workplace Enterprise Employee Experience
Pack on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Enterprise Employee Experience Pack release notes
Version history for the Safe Workplace Enterprise Employee Experience Pack on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.1 - February 2021
Fixed: Addressed an issue where the Enterprise Employee Experience Pack had a reference to a table that may not exist
#### Version 1.2.0 - January 2021
Fixed: Update to ensure compatibility for an optional integration with the ServiceNow
Workplace Core application
#### Version 1.1.2 - August 2020
New: Localization for features from the July 23 release
#### Version 1.1.1 - July 2020
* This initial release provides the following configurations for a ‘Return to Workplace’ use case for organizations who are reopening locations to employees after a health crisis or similar emergency.
+ Return to Workplace - Lifecycle event: Guides employees who are returning to work on-site after working from home for an extended period. When other ServiceNow Safe Workplace applications are also installed,
additional employee tasks are included in the workflow: reserving a shift or space, completing health verification, requesting PPE, and completing a daily contact log.
+ Return to Workplace - campaigns: Includes a portal banner and notification email content before and after a return date to keep employees informed and engaged on the changing process. For added flexibility,
you can use 2 styled content items instead of portal banners for added flexibility.
+ Lifecycle event for location readiness: Guides a work site lead and cross-departmental teams through the process of reopening a work location or area. The ServiceNow Workplace Safety Management application is
required for this feature.
+ 4 sample knowledge articles for employees.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
|
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