text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@united If United loses your baggage they will get it to the airport in the country your in and then it disappears! | 0 |
@USAirways problem with flight in Gainesville US Airways 5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight | 0 |
@AmericanAir These are some awesome photos. Thanks for sharing! 😁 | 1 |
@united why do I check in online if I still have to wait in line for an hour to "check in" at counter? #fuckinlame @naia_miaa | 0 |
@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare! | 0 |
@VirginAmerica you will match my #AmericanAirlines status? Cool! | 1 |
@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee | 0 |
@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own. | 0 |
@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows. | 0 |
@united we got it, thanks. | 1 |
@JetBlue you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck | 0 |
@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight? | 0 |
@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta | 0 |
@USAirways Thanks! Sent you DM re: baggage issues. | 1 |
@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming | 0 |
@united thanks KP. What's going on w/4840 tonight. Bad update online and phone. Can't u give customers good info. Not waste their time?! | 0 |
@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement. | 0 |
@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available! | 0 |
@JetBlue good to know, thanks so much! | 1 |
@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right? | 0 |
@USAirways on the DL, send Ethan some new pants and some "white revive" laundry tabs. He's a great guy, good crew, he's just, err, single. | 1 |
@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD | 0 |
@JetBlue what's the delay if the system isn't down? | 0 |
@USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively? | 0 |
@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well. | 1 |
@USAirways thank you! I will be calling you! #CheapOairChat | 1 |
@united That's called throwing "loyalty" out the window and trying to give less awards. | 0 |
@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again? | 0 |
@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating | 0 |
@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights. | 0 |
@JetBlue Thank you for the JetBlue Credit. Nice save :-) | 1 |
@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks | 0 |
@JetBlue well, now saying our flight is going to be Cancelled Flighted & that by not changing earlier, we missed our chance to get out tomorrow. 1/2 | 0 |
@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again. | 0 |
@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away. | 0 |
@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on. | 0 |
@USAirways Emailed them a week ago and still nothing... | 0 |
@AmericanAir Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF | 0 |
@SouthwestAir Thanks a ton! | 1 |
@united Can i get a refund? I would like to book on a better airline. | 0 |
@JetBlue THANK YOU! I am your new big fan :) | 1 |
@JetBlue what's going on with 1171 LGA-FLL..poor to no communication from gate agents?? | 0 |
@USAirways Oh well. I'll get to Cancun eventually. | 1 |
@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏 | 1 |
@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏 | 1 |
#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance. | 0 |
@united might possibly have the worst service on the planet. | 0 |
@AmericanAir I lost my (basket) ballbag on your plane | 0 |
@SouthwestAir Am I flying on Spirit air? | 0 |
@JetBlue Ive called you 3 x & waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! #help | 0 |
@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply. | 1 |
@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service! | 0 |
@SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!! | 0 |
@AmericanAir flight home Cancelled Flightled today. Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline | 0 |
@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting | 0 |
@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that. | 0 |
@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands. | 0 |
@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2) | 0 |
@SouthwestAir All good... beers and #oscars2015 ar #DIA | 1 |
@united thanks, i made it. | 1 |
@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!! | 0 |
@USAirways Batting 1.000! Four flights in a month, all four delayed! | 0 |
@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!! | 1 |
@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins. | 0 |
@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know | 0 |
@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA) | 0 |
@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220 | 0 |
@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance? | 0 |
@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou | 0 |
@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its | 0 |
@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying "we don't do that" | 0 |
@JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu | 0 |
@SouthwestAir too Late Flight now | 0 |
@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!! | 0 |
@AmericanAir found out my flight tomorrow was Cancelled Flightled & got in the queue for a callback 3.5 hours ago…still nothing. Can I get rebooked?? | 0 |
@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help | 0 |
@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help | 0 |
@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination. | 0 |
@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless | 1 |
@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt. | 0 |
@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again.. | 0 |
@JetBlue You respond to complaints about cultural appropriation with more of it!? You're now below Spirit Airlines on my fly list. | 0 |
@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business | 0 |
@united not my luggage | 0 |
@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious | 0 |
@USAirways @AskPayPal When will it be marked "completed". I'm scared I'm going to lose my reservation or my money is going to be refunded. | 0 |
@USAirways. wow, awful customer service. | 0 |
@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291 | 0 |
@united once again your customer service rep was rude! I asked a question and in turn got attitude. Jane was no help. Disgusted again! | 0 |
@USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice | 1 |
@USAirways @AmericanAir Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am | 0 |
@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane | 1 |
@SouthwestAir worst air line ever, you have no compassion of the handicapped | 0 |
@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back! | 0 |
@AmericanAir My father loved working for you as well as PanAm | 1 |
@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional. Couldn't do work if I wanted to. Never again. | 0 |
@JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures | 0 |
@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?! | 0 |
@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with "issues"... | 0 |
@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O | 0 |
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