text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold | 0 |
@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service. | 0 |
@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue | 1 |
@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain | 0 |
@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right? | 0 |
@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix | 0 |
@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care | 0 |
@AmericanAir we did check before going to de airport and everything was fine. #fail | 0 |
@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup | 0 |
@USAirways
Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent ⤵ http://t.co/Q5SB0DaVuy | 0 |
@united severely under staffed at Iah. | 0 |
.@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home. | 0 |
@JetBlue thanks so much for help Us, u r amazing! | 1 |
@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional. | 0 |
@USAirways thank you | 1 |
@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ | 0 |
@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating. | 0 |
@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled | 0 |
@united Either is fine. However, plundering my hard-earned dollars is not fine. | 0 |
@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR | 0 |
@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket? | 0 |
@VirginAmerica Congrats VX on the new route! ✈️🎉 | 1 |
@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow. | 1 |
@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work. | 1 |
@USAirways on hold for 2 hours. You know what just keep my money | 0 |
@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm | 0 |
@USAirways now the plane is 100 degrees and we are burning up. This is completely illegal. | 0 |
@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN | 0 |
@AmericanAir Great seats on this aircraft! | 1 |
@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere | 0 |
@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra | 0 |
@united I appreciate your efforts getting me home! | 1 |
@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats. | 0 |
@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me? | 0 |
@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address? | 0 |
@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international | 0 |
@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all... | 0 |
@AmericanAir @Eleonora7 good luck I've been waiting a week | 0 |
@United does a great job of answering public messages. Direct private messages, not so much. | 0 |
@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook. | 0 |
@united 4 different departure / arrival updates for UA304??? In 1hr. Please! | 0 |
@AmericanAir wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.? | 0 |
@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu | 0 |
@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC | 0 |
@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit? | 0 |
@AmericanAir made it! Thanks AA! | 1 |
@USAirways so how about some help with suggested time I could call to avoid such long wait time | 0 |
@united of course not. The inflight crew was great! | 1 |
@SouthwestAir good to be back. See you all again in several weeks. | 1 |
@united Thanks! | 1 |
@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing. | 0 |
Great management of @USAirways twitter account. Thank you. | 1 |
@AmericanAir I know. After an hour I got a live person. It messes up our arrival and car plans at two airports and is costing us more. | 0 |
@USAirways Who intentionally buys a flight with a 10 hour layover? And what kind of airline would charge $200 to fix it? Wow... #usairways | 0 |
. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags | 0 |
@jetblue is giving me false hope of ever getting home | 0 |
@united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross! | 0 |
@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins | 0 |
@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back | 0 |
@united Not fast enough. No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful. | 0 |
@JetBlue - Definitely no note from whoever stole from me. | 0 |
@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here? | 0 |
@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules. help! | 0 |
@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is | 0 |
@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info. | 1 |
@JetBlue why are we delayed :( flight 1601 | 0 |
@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time. | 0 |
@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67 | 0 |
@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there? | 0 |
@USAirways: I relied on US Airways, and that was my mistake. Awful customer experience. | 0 |
@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight? | 0 |
@united this is very disappointing. This is about customer service. | 0 |
@SouthwestAir getting the run around today with customer service & disconnected customer relations # given twice. Help!!! | 0 |
@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone! | 0 |
@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor | 0 |
@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change. | 0 |
@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2) | 0 |
@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on | 0 |
@SouthwestAir yes I was everything worked out great | 1 |
@VirginAmerica
wjere is our luggage #so slow at lax | 0 |
@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;) | 1 |
@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation | 0 |
@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India.
#Mumbai #Surat #NaviMumbai | 1 |
@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU | 1 |
@USAirways Thank you. | 1 |
“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year! | 1 |
@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying | 0 |
@united @laurasbrown5 What does "dealing via email" have anything to do with a crappy web form that is not made for mobile devices | 0 |
@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it! | 0 |
@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know | 1 |
@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer. | 0 |
@AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins | 0 |
@USAirways how about checking the plane before having everyone board the plane? #pissed | 0 |
Keep it up :) @AmericanAir | 1 |
@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!! | 1 |
@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon. | 0 |
@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening. | 0 |
@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out. | 1 |
@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS. | 0 |
@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help | 0 |
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