text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there? | 0 |
@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY as a… http://t.co/lwOtKIEKGU | 1 |
@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now. | 0 |
@JetBlue thanks! | 1 |
@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match. | 0 |
@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane.. | 0 |
@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise | 0 |
@JetBlue #kudos! And we're done and heading to warmer weather! | 1 |
@USAirways just lost a faithful customer. | 0 |
@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business | 0 |
@SouthwestAir staff was overall awful through multiple airports would have switched airlines if another flight was available | 0 |
@USAirways Will tweet all day until I get
a live cust rep. I will make sure the world knows you don't care about your customers health. | 0 |
@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL | 0 |
@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more! | 1 |
@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off. | 0 |
@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled! | 1 |
@USAirways rebooked me after i missed my flight..never called me and i didnt check my email. I (cont) http://t.co/uTfDhxa8pU | 0 |
@USAirways Flight 4454 aircraft at gate, but no crew? Will be 2+ hours Late Flight to destination. Come on! | 0 |
@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm! | 1 |
@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around. | 0 |
@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help! | 0 |
@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club. | 0 |
@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless | 0 |
@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome | 0 |
@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue. | 1 |
@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers | 0 |
@USAirways Already tried. How about Conf # via DM | 0 |
@AmericanAir many trips coming up! I will see you soon 😃 | 1 |
@united & on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go | 0 |
@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying… http://t.co/R9ZsVzuRLw | 0 |
@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time. | 0 |
@AmericanAir now a delay to the rebooked flight?! | 0 |
@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on. | 0 |
@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading! | 0 |
@united Ugh. My bags were sent to Palm Springs and not to LAX as promised. They better be at the hotel when I get there. | 0 |
@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever | 0 |
@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's? | 0 |
@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines | 0 |
@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice | 0 |
@USAirways yes, but we were answered and put back on hold while they were to check on our request.. 50 mins Late Flightr nothing! | 0 |
@JetBlue I did...#FlyFi worked well and was free aboard this flight | 1 |
@USAirways
This is how vacations get Cancelled Flightled been on hold ⤵for 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb | 0 |
@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag | 0 |
@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what | 1 |
@JetBlue still waiting for bags from flight 26. It landed an hour ago. | 0 |
@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams | 0 |
@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available. | 0 |
@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice. | 0 |
@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place | 1 |
@JetBlue #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏 | 1 |
@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi? | 0 |
@USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways | 0 |
@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame. | 0 |
@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace | 0 |
@USAirways @stephenrodrick Your team needs to build capacity | 0 |
@VirginAmerica OMG FINALLY | 1 |
@united eventually. You should approach bags like @AlaskaAir they get it. | 0 |
@SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help. | 0 |
@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur | 0 |
@united WTH be honest with your customers. This better be the last change or we are driving home. Has our plane left or not! | 0 |
@USAirways waiting for bags now over 25min in Phl bag claim! | 0 |
@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE | 0 |
@SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove | 0 |
@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business. | 0 |
@AmericanAir Thank you. | 1 |
@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through | 0 |
@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving? | 0 |
@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH | 0 |
@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please? | 0 |
@united thanks! Makes sense. Just annoying that it can't be determined better. | 0 |
@united followed and messaged. Thanks so much for the help. | 1 |
@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution. | 0 |
@VirginAmerica Giants and Virgin America. A match made in heaven. | 1 |
@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours | 0 |
@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now? | 0 |
@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage | 0 |
@USAirways this has been the worst trip with little to no customer service | 0 |
@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉 | 1 |
@JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe. | 0 |
@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it.. | 0 |
@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent | 0 |
can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl | 0 |
@JetBlue I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh | 1 |
@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here. Nobody cares that I hate your shitty airline. | 0 |
@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible. | 0 |
@USAirways help im falling out of one of your planes | 0 |
@united still awaiting a reply from ur customer services? 18 days, no response? Lousy #unitedairlines | 0 |
@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail | 0 |
@USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible. | 0 |
@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :( | 1 |
@united 132 characters does not cover my reasons I'm afraid | 0 |
@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR. | 0 |
@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on! | 0 |
@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal. | 0 |
@JetBlue lolol @s_myc88 | 1 |
@JetBlue Oh no! I thought it did. :( | 0 |
@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate. | 0 |
@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess | 0 |
@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm. | 0 |
@USAirways we haven't departed yet so let's not get too high hopes. But everything has been on schedule so far | 1 |
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