text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife | 1 |
@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel? | 0 |
@AmericanAir Great, thanks. Followed. | 1 |
@USAirways they told me to call back Late Flightr | 0 |
@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer. | 0 |
@SouthwestAir Been on hold for over an hour - any chance someone can help me on here? | 0 |
@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again. Unknowledgeable staff. | 0 |
@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed! | 0 |
@JetBlue Why would you charge money to transfer points to someone? | 0 |
@USAirways thank you! | 1 |
@USAirways gonna miss connecting flight.. Delayed flying out of Boston | 0 |
@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it. | 0 |
@JetBlue @ProfessorpaUL15 Always happy to help! | 1 |
@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!! | 0 |
@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother | 1 |
@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline. | 0 |
@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays | 0 |
@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys | 0 |
@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment | 0 |
@USAirways flights & "customer relations" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE | 0 |
@AmericanAir yes yes yes,so glad to be headed home! | 1 |
@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope. | 0 |
@united thank you. Been trying for two days to set this up. | 1 |
Stop the madness "@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5K” | 0 |
@USAirways Umm, can you define 'extra time'? | 0 |
@SouthwestAir lost my sunglasses & case on a flight 3933 last night - is there a lost & found? | 0 |
@USAirways what am I paying you $275 for? Fly the damn plane! Not one announcement from the crew. Let me know how you wanna refund me. | 0 |
@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights. | 0 |
@USAirways I did they are busy | 0 |
@USAirways on the phone over an hour waiting for customer service got wrong fight information cost us 6 hours from trip. Frustrating!!! | 0 |
@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end? | 0 |
@SouthwestAir 2 bags fly free! So what's with all the carry-on's? #packingayak @BrianReganComic | 0 |
@AmericanAir please message me for assistance - can't get through to anyone. | 0 |
@JetBlue it seems I never received an ID, just a password. | 0 |
@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight | 0 |
@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk. | 0 |
@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops. | 0 |
@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response. Need an explanation pls. #notsatisfied #smh #unhappy | 0 |
@united I will be stunned if my bags are in Hartford with me. The ORD ground crew only had an hour to move my bags 200 yards | 0 |
@USAirways WORST customer service ever!!! | 0 |
@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history! | 1 |
@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight. | 0 |
@AmericanAir Yep, was in one of my other camera memory card :D | 1 |
@AmericanAir oh it's nothing my issue was already resolved and I am in the air | 1 |
@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner. | 0 |
@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock | 1 |
@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems! | 0 |
@USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again. | 0 |
@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz. | 0 |
@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass | 0 |
@USAirways @AmericanAir Almost half hour on hold. My cell phone battery is dying. Thanks for your loyalty from a "Platinum" member | 0 |
@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly | 0 |
@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness? | 0 |
@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance! | 0 |
@JetBlue whose performing at T5 | 0 |
@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica | 1 |
@SouthwestAir Make the world a better place: Visit an elderly relative. | 1 |
@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW | 0 |
@united - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO #1589. You're the ONLY airline without WiFi... | 0 |
@USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow. | 0 |
@united instead of making seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers | 0 |
@united really needs to start upgrading their planes. No TVs & then the "inflight wifi" is currently unavailable #UnitedAirlines | 0 |
@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight! | 1 |
@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence | 0 |
@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst | 0 |
@AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We | 0 |
@USAirways flight 4524 first a 2 hour wait for a deadhead crew then deadhead crew takes overhead bin space paying customers annoyed | 0 |
@USAirways What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait. | 0 |
@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen. | 1 |
@SouthwestAir really easy for locals to get down to the strip. book. | 1 |
@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time! | 0 |
@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through) Appreciate it! | 1 |
@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust! | 1 |
@USAirways my number is 214-725-1966. CANT WAIT...LOL #usairsucks | 0 |
@JetBlue thank you. Just sent msg. | 1 |
@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow. | 0 |
@JetBlue quick ? Why is a person traveling w a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/ | 0 |
@SouthwestAir I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky | 0 |
@USAirways ... What's going on at @PHLAirport ?! I've been sitting at the gate for 45minutes. | 0 |
@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward | 1 |
@AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans. | 0 |
@AmericanAir
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA. | 0 |
@USAirways @nburnside26 U hate delays, too? But u have her $$ & are holding her hostage! #GoingForGreatnessFAIL | 0 |
@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude! | 0 |
@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had | 0 |
@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work. | 1 |
@united we've been here since 3am and you've Cancelled Flightled our flight twice | 0 |
@United ticket counter Masters out of SMF not very helpful. | 0 |
@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is. | 0 |
@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice | 0 |
@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc... | 0 |
@united haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing | 0 |
@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did. | 0 |
@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines | 0 |
@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it??? | 0 |
@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get... | 0 |
@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers | 1 |
@AmericanAir 77min still on hold to chg award travel #sorrynotsorry | 0 |
@USAirways some people in line have been waiting 55 minutes for a customer service representative | 0 |
@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles. | 0 |
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