text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b | 0 |
@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE. | 0 |
@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website? | 0 |
@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated | 0 |
@united oh I did. Was still lost. Your tracking system stinks as does the delivery system. | 0 |
@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte! | 0 |
@VirginAmerica thanks! | 1 |
BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines | 0 |
@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America | 0 |
@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up! | 0 |
@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional | 1 |
@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia! | 0 |
@AmericanAir i was also told by agents my issues "aren't their prob" K fine. I get it. But have some compassion 4 others dealing w/this!!! | 0 |
@united We're hoping to hear from you actually. | 0 |
@united Thank you! You need to follow back tho otherwise I can't DM you. X | 1 |
@SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting. | 0 |
@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air | 0 |
@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points? | 0 |
@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe | 0 |
@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up… | 0 |
@AmericanAir =UNAmerican Airlines just lies and poor customer services... | 0 |
@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim. | 0 |
@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super. | 1 |
@AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help! | 0 |
@USAirways pilot for flight 729 didn't show until after departure ⌚️ & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight | 0 |
@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now? | 0 |
@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here | 0 |
@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges | 0 |
@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars | 0 |
@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents? | 0 |
@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed | 1 |
@JetBlue if there is a "processing error" the why do you send out full flight tickets and confirmations? #FlySouthwest | 0 |
@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane | 0 |
@USAirways Can you help me update KTN on the profile? Ticket book via AA & that info didn't get pass on. I've been on hold forever | 0 |
@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone. phone is 30 minute wait. | 0 |
@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back | 0 |
@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight? | 0 |
@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals | 0 |
@united is the worst airline in the world. | 0 |
@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!! | 0 |
@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :) | 1 |
@USAirways - thanks however I feel like the system has failed me -- what is the solution? | 0 |
@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for | 0 |
@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM | 0 |
@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go! | 1 |
Well lets see. You could pay for my Negroni with bitcoin. @JetBlue | 0 |
@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines | 1 |
@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!! | 0 |
@usairways If I could/wanted to call I wouldn't use the internet to make a reservation.
Site won't work on Chrome, on several computers. | 0 |
@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website. | 0 |
@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination | 0 |
@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo | 1 |
@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online.... | 0 |
@united no way one person is working entire security checkpoint in EWR 🆖 | 0 |
@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail | 0 |
@united @parryaftab done thnx | 1 |
@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga | 1 |
@USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable. | 0 |
@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight. | 0 |
@SouthwestAir thanks for responding. | 1 |
@USAirways give us no information and an attitude. | 0 |
@AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent. Plane full of people missing connections. | 0 |
@united nice your app says US 4972 delayed by weather. Pilot says waiting on fuel. One in ur control, one not | 0 |
@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal. | 1 |
@AmericanAir narrowly made standby...lots of snags this trip! | 0 |
@united thank you for following up! | 1 |
@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it! | 1 |
@united 25 min hold has now progressed to over an hour...919-675-0985 | 0 |
@USAirways why is it impossible to change / buy preferred seats via your app? | 0 |
@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE 😤#ANGRY | 0 |
@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled! | 1 |
@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn. | 0 |
@JetBlue's flight Flight Booking Problems experience is pretty great! | 1 |
@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown | 0 |
@united now you've lost my bags too. At least nobody has done anything to help out. This is absurd. | 0 |
@AmericanAir no repair made to the water line. No potable water on board this flight. "We will take off soon." Time for new planes MCI>DFW. | 0 |
@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening? No info.... | 0 |
Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue | 1 |
@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere. | 0 |
@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service | 0 |
@JetBlue thank you #loyalmosaicmember | 1 |
@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement. | 0 |
@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated | 0 |
@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions? | 0 |
@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour. | 0 |
@united just touched down in Miami - not too far off , Nicely done united 👍 | 1 |
@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797 | 0 |
@USAirways I did at 7 pm! Still no bag.. | 0 |
@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list? | 0 |
@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country. | 0 |
@SouthwestAir can't DM you without you following me... | 0 |
@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights? | 0 |
@USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService | 0 |
@USAirways you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain | 0 |
@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards | 0 |
@SouthwestAir No I have not. | 0 |
@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice | 0 |
@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations | 0 |
@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it? | 0 |
@united we had four scheduled flights on this reservation and literally did not take one! Unreal | 0 |
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