text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@JetBlue great trip today! Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB | 1 |
@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please | 0 |
@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock... | 1 |
@AmericanAir
Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive. | 0 |
@united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff | 0 |
@united has an United flight ever been on time. #americanisbetter | 0 |
@USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x | 0 |
@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic! | 1 |
@united just filled it out. Hope someone responds before we book our next trip. | 0 |
@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help? | 0 |
@united I sent a PM over two weeks ago and have heard nothing! #horribleservice #unitedsucks | 0 |
@USAirways your CSR in PHL suck. Flt 3883 gets cx'd, i get rebooked to the next day? On standby for 4011. Not hopeful. | 0 |
@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight! | 1 |
@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep. | 0 |
@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed | 0 |
@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left. | 0 |
@AmericanAir not in any way that I am happy with or find acceptable. If I could speak to a human maybe that would happen | 0 |
@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways | 0 |
@AmericanAir - And @AirSouthwest had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety? | 0 |
@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails | 1 |
@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me. Great 1K service 👎 | 0 |
@AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help! | 0 |
@united we followed the baggage rules on your website and was still charges $150. But only going one way | 0 |
@USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested. Deal w this!! | 0 |
@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby | 1 |
@USAirways sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting. | 0 |
@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :( | 0 |
@united thnx! | 1 |
@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr. | 0 |
@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz. | 0 |
@VirginAmerica there is something wrong with you website in Safari iPhone | 0 |
@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly | 1 |
@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz. | 1 |
@usairways 2+ hr wait & really bad exp @PHLAirport. luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives? | 0 |
Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots! | 1 |
@AmericanAir no, you should do something about everything happened yesterday... | 0 |
@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage #AmericanAirlines | 0 |
@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy? | 0 |
@VirginAmerica that doesn't look to fat to me! It looks yummy! | 1 |
@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs. | 0 |
@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05 | 0 |
@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures | 0 |
@united bad customer service to NYC a few weeks ago. Thinking of moving on | 0 |
@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow | 0 |
That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue | 1 |
@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI | 0 |
@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it. | 0 |
@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire | 0 |
@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf "Breaking Barriers To a Clean Energy Future" | 1 |
@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday. | 0 |
@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this! | 0 |
@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ | 1 |
@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up 🙌😏 | 0 |
@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service. | 0 |
@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3 | 1 |
@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error). | 0 |
@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers. | 0 |
@united despite my bag not making it to Newark good informative email tracking updates help! | 1 |
@united Your website deserves a new design. #html5 FTW! | 0 |
@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine | 0 |
@united since when did you get so good again! 4 transcontinental flights in 72h. What a pleasure/relief you were. | 1 |
@SouthwestAir you do a great job of achieving that at most cities, just not at BWI. | 0 |
@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing! | 1 |
@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now! | 1 |
@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting | 0 |
@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold | 0 |
@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday | 1 |
@SouthwestAir y'all the real MVP with these prices... | 1 |
@USAirways Why is there no contact email for customer complaints? | 0 |
@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching! | 0 |
@USAirways hello I have a question for you and your phone lines have jammed | 0 |
@AmericanAir I wait 2+ hrs for CS to call me back re why flt is cxld/protection & they hang up the minute I answer on 1st ring? | 0 |
@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!! | 1 |
@SouthwestAir your phone lines suck. I have a dilemma. | 0 |
@SouthwestAir 20 minutes on hold waiting is ridiculous...... | 0 |
@united 2 days and 3 planes with mechanical issues? Now over 1.5 hrs Late Flight sitting on this plane. This is insane!! | 0 |
@SouthwestAir Got help from a nice lady on the phone in Georgia. Thank you! | 1 |
@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines | 0 |
@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M). | 0 |
@SouthwestAir thank you so much completely made things right! | 1 |
@AmericanAir thank you we got on a different flight to Chicago. | 1 |
@united I've been waiting on my bag in IAH for 45mins. They're only 4 freaking people on that flight waiting for bags. Fix this!! | 0 |
@JetBlue thanks for letting us know. Hoping for no more delays! | 1 |
@JetBlue needs to get its act together in #PHX | 0 |
@AmericanAir ...2/2 doesn't help me. | 0 |
@JetBlue hard to tell, but was told wifi only worked for one side of the plane. | 0 |
@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help | 0 |
@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked. | 0 |
@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT | 0 |
@USAirways what do I push to rebook with that 800 number | 0 |
@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes | 0 |
@united no my concerns were not addressed | 0 |
@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt | 0 |
@united Club in Denver is dope 👌 | 1 |
@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good | 0 |
@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue | 0 |
@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable. | 0 |
@JetBlue thank you will do!! You guy are awesome! | 1 |
“@united:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML”:3:15 & still not resolved | 0 |
@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst | 0 |
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