text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs | 0 |
@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me | 0 |
@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual | 0 |
@SouthwestAir has the worst customer service on earth. Will never fly that airline again. | 0 |
@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock. | 0 |
@AmericanAir Flight AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX | 0 |
@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl | 0 |
@SouthwestAir When will the flight resume? I don's see it in the open schedule. :/ | 0 |
@JetBlue by far the worst airline in terms of service at jfk. | 0 |
@USAirways asked her why needed to take yellow tag off. She said, "because I told you to!" Expect a personal apology from her- unacceptable! | 0 |
@usairways and @AmericanAir 4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight. | 0 |
@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days. | 0 |
@AmericanAir thanks..... | 1 |
@USAirways are you fucking kidding me??? http://t.co/qjLzrYWFj2 | 0 |
@united Supposedly, they're out for delivery. I'll believe it when I see it. | 0 |
@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated | 0 |
@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU. | 0 |
@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions? | 0 |
@USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight | 0 |
@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward | 0 |
@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me. | 0 |
@AmericanAir Great - thank you. | 1 |
@JetBlue received a voucher but if you want to improve relations be up front with passengers. | 0 |
@AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted | 0 |
@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin? Pls start charging. http://t.co/2nY5TuXFqf | 0 |
@SouthwestAir great flight got us back on time! Thanks | 1 |
@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC. | 0 |
@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted? | 0 |
@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED??? | 0 |
@USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it. | 0 |
@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss | 0 |
@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight? | 0 |
@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes. | 0 |
@united https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers | 0 |
@AmericanAir thanks, I'll look forward to the response. | 1 |
@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone! | 0 |
@SouthwestAir Engadget Theverge Wired reddit | 0 |
@usairways would it kill you to let me know how many minutes I might be on hold? | 0 |
@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever | 0 |
@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her. | 1 |
@USAirways no warm weather hubs means no Mexico for us. And I can't go anywhere else since you lost my bags. I hope you attempt to rectify | 0 |
@USAirways I left an item on plane BOS-PHL on Friday. I've called PHL US Airways # & left 6 msgs. No return call what to do at this point. | 0 |
@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS. | 0 |
@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF | 0 |
@AmericanAir By "answering as fast as they can", you mean hanging up on every call? | 0 |
@AmericanAir over 70 days no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http://t.co/9R9OmzQAVI | 0 |
@SouthwestAir I need updates on my flights 464 & 3574. I have been on hold for over 2 hours. | 0 |
@united 14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy | 0 |
@united really, fill out a form about my flight experience? I sent an email to the 1K email address. | 0 |
@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth | 0 |
@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me? | 0 |
@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice | 0 |
@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM? | 0 |
@AmericanAir awesome. Thanks! | 1 |
@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help! | 0 |
@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious. Thank you.
#onechildfourbags | 1 |
@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable | 0 |
@USAirways 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable. Fix this or I'll put it on blast on social media and TV | 0 |
@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on... | 0 |
@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase | 0 |
@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery! Shame on me this time! | 0 |
@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT. | 0 |
@USAirways it's painful being on hold to you!! Really 25 minutes to change a flight!! http://t.co/ocqk0JFXuA | 0 |
@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550 | 0 |
@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice? How about all gate checked? Thx | 0 |
@AmericanAir CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out! | 1 |
@united mechanical delay occurred in Houston earlier today re: their flight to ORD | 0 |
@VirginAmerica I am all about the in flight artisanal cheese and wine pairing. | 1 |
@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice | 0 |
@USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help & to call back Late Flightr. FOR A WEEK NOW! | 0 |
@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless. Need better communication! | 0 |
@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline | 0 |
@AmericanAir FYI twice now I've tried the "we'll call you when someone is free" thing. Both times it called, I picked up, then it hung up. | 0 |
@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me? | 0 |
@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers | 1 |
@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL. | 0 |
@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH | 1 |
@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight. | 0 |
@AmericanAir pls help. This is seriously beyond ridiculous. | 0 |
@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to? | 0 |
@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn! Nice start to the day! | 1 |
@JetBlue dropped 3x in past hour | 0 |
@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems. | 0 |
@SouthwestAir can someone help me set up a callback today? | 0 |
@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up | 0 |
@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room | 0 |
@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer! | 1 |
@JetBlue Denver-Boston 2/10 flight 994 and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding | 0 |
@united or did you mean 24-26? | 0 |
@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags. | 0 |
@AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help | 0 |
@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class. | 1 |
@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back | 0 |
@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead | 0 |
@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet. | 0 |
@USAirways bad weather shouldn't mean bad service | 0 |
@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch! | 1 |
@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3) | 0 |
@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her. | 1 |
@JetBlue
But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service. | 0 |
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