text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@united no it weighed 45.5 and it was the only checked bag | 0 |
@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11 | 0 |
@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT! | 0 |
@VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone. | 0 |
@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too. #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj | 1 |
@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ | 0 |
@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2) | 0 |
@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after | 0 |
@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone | 0 |
@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough | 0 |
@JetBlue of course !!!! | 1 |
@JetBlue PDX to JFK was suuuuper HOT. | 1 |
@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer "service". Ever. #customerservice #fail | 0 |
@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice. | 0 |
@united No. Denver said they don't handle baggage that made it to Colo. Springs. They gave me an 800 number to call. No help there either. | 0 |
@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold. | 0 |
@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 … | 0 |
@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility! | 0 |
@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info? | 0 |
@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers. | 0 |
@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice. | 0 |
@USAirways thanks :) | 1 |
@united "where we trick you into making us look popular on Twitter by being the worst airline" #wellplayed #jokesonus | 0 |
@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal. #DoBetter @UsAirwaysSuck | 0 |
@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight | 0 |
@USAirways flight today Cancelled Flighted in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!! | 0 |
@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine! | 1 |
@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless | 0 |
@SouthwestAir your wifi is angering me with its slowness | 0 |
@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this? | 0 |
@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀 | 1 |
@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS | 0 |
@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J | 1 |
@JetBlue awesome, thanks! on hold now. | 1 |
@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website. | 0 |
@USAirways Reservation agent on the phone did a great job. | 1 |
@USAirways Three months and my miles haven't been credited. No one is going to read the email I sent. | 0 |
@SouthwestAir I'm really craving your pretzels, please send me some. | 1 |
@united has it been 4-6hrs yet? | 0 |
@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet. | 0 |
@SouthwestAir your welcome. It was the thoughts of nearly the entire plane. | 0 |
@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?! | 0 |
@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight? | 0 |
@AmericanAir employees are racist!!!!! | 0 |
@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u. | 0 |
@united we have been told that it's lost...you guys don't know where it is | 0 |
@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline? | 0 |
@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it. | 0 |
.@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs! | 1 |
@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away? | 0 |
@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio. | 0 |
@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac? | 0 |
@SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! 👍 #southwest #southwestairlines | 0 |
@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white? | 0 |
<3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks! | 0 |
@USAirways NOW they're not even accepting calls AT ALL! Come on. | 0 |
@AmericanAir #2298. Everyone else was outstanding. | 0 |
@AmericanAir im tryin to book a flight but cant get ahold of anyone! | 0 |
@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan | 0 |
@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2) | 0 |
@USAirways after a grt flight to PHX last week, tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate. | 0 |
@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket. | 0 |
@united YOU GUYS ARE HORRIBLE. | 0 |
@JetBlue btw, her name was Samantha and she won over everyone on the flight | 1 |
@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives? Very poor. | 0 |
@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help? | 0 |
@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt. | 1 |
@united I have proof that my situation now is due to company mistake | 0 |
@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223 | 1 |
@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks | 0 |
@united spends 20 minutes beating up a lady about her bag fees. Random stranger comes up and pays the fee. #Randomactsofcorporategreed | 0 |
@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2 | 0 |
@AmericanAir thanks | 1 |
@USAirways should, but didn’t. | 0 |
@VirginAmerica Why is the site down? When will it be back up? | 0 |
@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined | 0 |
@united awesome new plane flight 1701 | 1 |
@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin... | 0 |
@VirginAmerica - amazing customer service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying | 1 |
@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside | 0 |
@USAirways My last flight was Cancelled Flightled and I'm very disappointed. | 0 |
@United my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC | 1 |
@SouthwestAir but to make us tru to find space in other flights. This customer service is as bad as @SpiritAirlines. | 0 |
@united + that's the gist of what the flight attendant told her. | 0 |
@AmericanAir thanks for keeping us safe | 1 |
@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD | 0 |
@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international? | 0 |
@JetBlue had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome! | 0 |
@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22 | 0 |
@USAirways Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours | 0 |
@USAirways thanks for being so bad you make a two day train trip look appealing!! | 0 |
@SouthwestAir Southwest is definitely my favorite airline to fly! :D | 1 |
@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2) | 0 |
@USAirways thank you! You have always been so good to me. I will follow up. | 1 |
@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day! | 1 |
@USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person... | 0 |
@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!! | 0 |
@JetBlue I love you | 1 |
@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way? | 0 |
@united was that English? I'll DM though I don't think you'll make a plane appear. | 0 |
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