text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today? | 0 |
@JetBlue She claimed that she did, but I was not happy with the way I was treated. | 0 |
@AmericanAir Oh,i already have turned itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability | 0 |
@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!! | 0 |
@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress, | 0 |
@AmericanAir DMing you now! Big thanks. | 1 |
@AmericanAir flight was Cancelled Flightled can you guys help? | 0 |
@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management. | 0 |
@united i sure will | 0 |
@USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL | 0 |
@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight. | 0 |
@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were | 0 |
@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased. | 0 |
@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather | 1 |
@JetBlue Thanks! See you soon! | 1 |
@JetBlue the big board says we aren't leaving until after 8:30 😩 | 0 |
@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere. | 0 |
@JetBlue @TSA JetBlue never disappoints ! | 1 |
@SouthwestAir Yes, but I like need my luggage before tomorrow morning | 0 |
@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all. | 0 |
@USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up. | 0 |
@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight. | 0 |
@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff | 0 |
@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip | 0 |
@AmericanAir To add, I have to get up to go to work tomorrow am. I don't like having to wait up until 12 or Late Flightr. CS sucks. | 0 |
@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated! | 0 |
@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems | 0 |
@USAirways @CLTDouglas slowest baggage claim ever | 0 |
@JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight. | 0 |
@united I tried 2 DM it would not go thru... not sure why | 0 |
@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport! | 1 |
@sarahpompei don't bother wasting your time! @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice | 0 |
@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern | 0 |
@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day | 0 |
@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice | 0 |
@AmericanAir 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car & drive 5 hrs. So thanks. | 0 |
@united No problem just follow me back so I can! Thank you! | 1 |
@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08 | 0 |
@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40 | 1 |
@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you. | 0 |
@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay. $7 meal voucher. Wow. Customer service! | 0 |
@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight? | 0 |
@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines | 0 |
@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday | 1 |
@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information. | 0 |
@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime | 0 |
@USAirways On hold for >70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help! | 0 |
@SouthwestAir when will you be accepting reservations past August 7? | 0 |
@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is "on time" | 0 |
@united sweet, follow back and I'll get the dm off | 1 |
@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure. | 0 |
@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel | 0 |
@united @FlyEIA yes, they said it took more than an hour! | 0 |
@USAirways @AshleyKAtherton Over an hour on hold so far | 0 |
@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!! | 0 |
@USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight. | 0 |
@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2 | 0 |
@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why... | 0 |
@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040 | 0 |
@JetBlue Start including PTO in your getaway packages and I'm all in | 1 |
@USAirways 5203 and we're just sitting 20 feet from an open gate | 0 |
@USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase. | 0 |
@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer. | 1 |
@UsAirways your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane #500. | 0 |
@AmericanAir It's sad how I can't afford any long distance trips though. :/ | 0 |
@united UA5029 from RIC, UA507 from ORD, & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels | 0 |
@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer. | 0 |
@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding. | 0 |
@JetBlue just lost my business Enjoy your profits | 0 |
@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!! | 0 |
@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice | 0 |
@united @highbuddyyy that totally sucks my cousin worked at PHL said @united | 0 |
@JetBlue walked from the gate to the just ask desk by gate 1 http://t.co/p6ucbVlv5E | 0 |
@USAirways strikes again...lost bags. And two of them. #theworst | 0 |
@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo | 0 |
@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!! | 0 |
@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated | 0 |
@USAirways flying high thanks! | 1 |
@AmericanAir great job and great service in and out of SDF this weekend during the winter storm. | 1 |
@SouthwestAir Mad love http://t.co/4ojrSDWPkK NYC- | 1 |
@USAirways And it's 3:22 with no sign of boarding.... Can I please get another update? | 0 |
@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it | 0 |
@SouthwestAir if you guys fuck this up again I will never forgive you | 0 |
@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks. | 0 |
@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help? | 0 |
@AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them | 0 |
@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays! | 0 |
@USAirways the flight that I did not connect to was 1857. | 0 |
@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks. | 0 |
@AmericanAir can't get thru to anyone on phone | 0 |
@USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed? | 0 |
@JetBlue thanks for your reply. It was flight 1572. | 1 |
@united I didn't get a message from you. I'll resend numbers. | 0 |
@united @annricord $856.81 the cost of one of the round trip tickets. | 0 |
@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service. | 0 |
@SouthwestAir very poor customer service thru out each of my cxl flights😔 I should've flew @Delta | 0 |
@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!! | 0 |
@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline! | 1 |
@united Flight 395. Rolling delay of 1 hour 42 minutes | 0 |
@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website | 0 |
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