text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint | 0 |
@united of course but they were just as helpless as everyone else . | 0 |
Thank you @united for your prompt assistance. | 1 |
@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!! | 0 |
@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!! | 1 |
@JetBlue Why close prechk at 8PM on a Sunday at JFK? #annoying | 0 |
@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on | 0 |
@united costumer service sucks! Waiting for a week for a response | 0 |
@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU | 1 |
@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN | 0 |
@AmericanAir don't they already know ? Isn't everyone sharing how nasty the food is? It's not even close to decent. | 0 |
@united thanks, just sent :) | 1 |
@SouthwestAir a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL | 1 |
@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass. | 0 |
@USAirways Its not just PHL, at BTV today made to deplane because "it's Sunday and we don't know if maintenance will be available" | 0 |
@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL | 0 |
@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry! | 0 |
@united thanks for the help. Wish the phone reps could be so accomidating | 1 |
.@united It's worth saying that, if you litter in Singapore, you get caned. "But there are rules" says @united | 0 |
@VirginAmerica got it. All set - Thanks! | 1 |
@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles | 0 |
@USAirways They were breathing very heavily. but were super helpful. Thank you. | 1 |
@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer? #disappointed | 0 |
.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues! | 0 |
@SouthwestAir flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb | 0 |
@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs. | 0 |
@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here. | 1 |
@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm | 0 |
@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size | 0 |
@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here. | 0 |
@united On top of that I paid for 1st class and my wife got stuck in coach. | 0 |
@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them. | 0 |
@VirginAmerica I see what you did there ;) | 1 |
@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW | 0 |
@SouthwestAir Thank you! | 1 |
@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please. | 1 |
@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :( | 0 |
@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel | 0 |
@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email. Thank you | 0 |
@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well | 0 |
@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now? | 0 |
“@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses | 0 |
@united sorry, I hate united. i won't get to see my family until Thursday | 0 |
@JetBlue got txt 40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight. | 0 |
@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back. | 0 |
@JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie | 0 |
@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy) | 1 |
@AmericanAir the folks at the Executive Platinum desk are great pros. They understand my displeasure with change fees and switch to SW. | 1 |
@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time | 0 |
@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent. | 0 |
@USAirways no worries, your flight attendant took care of it. | 1 |
@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help | 0 |
.@SouthwestAir you've got a mess here at DTW but your staff is doing great. | 1 |
@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates. | 1 |
@united 4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight 50 min and still counting... | 0 |
@USAirways Three hour delay from Miami to London. None of the other flights today are delayed. Put me on another flight! | 0 |
@americanair why am I not being given a callback option??! Why has this service been turned off? | 0 |
@VirginAmerica #thankyou the DAL-AUS route makes my day!!!! | 1 |
@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online? | 0 |
@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔 | 0 |
@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today. | 0 |
@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model. | 0 |
@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED | 0 |
@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold | 0 |
@united shes been rescheduled for today, but with the frigid cold, being a possible reason for "maintenance" it could be the same issue 2day | 0 |
@united this is despicable I spoke to many diff people & everyone is telling me something different I have a claim no. I need my bag now | 0 |
@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice | 0 |
@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again | 0 |
@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3) | 0 |
@JetBlue @EllaHenderson omg! Wish I had a flight today! Haha there's always next time! Have fun at #LFT5 | 1 |
@USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it. | 0 |
@SouthwestAir My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help? | 0 |
@united thank you. Literally called for preboarding as I ran up. | 1 |
@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund | 0 |
@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke | 0 |
@VirginAmerica thank you! I absolutely will 😎 | 1 |
@USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!! | 0 |
@SouthwestAir flight # 317 | 0 |
@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks | 0 |
@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN | 0 |
@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated! | 0 |
@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing. | 0 |
@SouthwestAir hot stewardess flipped me off | 1 |
@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights? | 0 |
@USAirways "good news. We've located the crew and made contact with them". flight was supposed to leave 4 minutes ago. #usairwaysfail | 0 |
@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto | 1 |
@SouthwestAir - We left iPad in a seat pocket. Filed lost item report. Received it exactly 1 week Late Flightr. Is that a record? #unbelievable | 1 |
@SouthwestAir making me miss #TheBachelor right now #wah | 0 |
@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks! | 0 |
@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help | 0 |
@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ | 0 |
@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information? | 0 |
@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS! | 0 |
@AmericanAir I'll try to have a great week once I receive it 😩😭💔 | 0 |
@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit | 0 |
@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1 | 1 |
@united so much for being here to help. Very disappointed in your customer service. | 0 |
@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal? | 0 |
@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks! | 0 |
@united the costumer services here at Denver Intl Airport is ridiculous bad! | 0 |
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