text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there? | 0 |
@united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #. | 0 |
@AmericanAir are you guys intentionally trying to lose customers and money? | 0 |
@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person. | 0 |
@USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle. | 0 |
@JetBlue thanks!! | 1 |
@AmericanAir DONE!! thank you so much!! | 1 |
@SouthwestAir Thank you! | 1 |
@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back... | 0 |
@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room? | 0 |
@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport | 0 |
@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx | 1 |
@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity | 0 |
@USAirways so you don't have a pilot now for #clt ✈ #ord for at least another hour. Why on earth would you board the plane? Makes no sense! | 0 |
@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice | 0 |
@united screws up again...to be expected! NEVER AGAIN! | 0 |
@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with! | 1 |
@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign | 0 |
@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers | 0 |
@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838 | 0 |
@united Flew ORD to Miami and back and had great crew, service on both legs. THANKS | 1 |
@united thanks | 1 |
@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating! | 0 |
@AmericanAir Its not that I wasn't offered "perks" by @USAirways. I ASKED and was told, "NO." #thenewamerican | 0 |
@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing | 0 |
@united DM sent. This lack if customer service is getting ridiculous. | 0 |
@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in. | 0 |
@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets? | 1 |
@SouthwestAir yes please! | 1 |
@VirginAmerica Just DM'd. Same issue persisting. | 0 |
@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk | 0 |
@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working. | 0 |
@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied? | 0 |
@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together. | 0 |
@USAirways your mobile app is horrible! Needs a major overhaul | 0 |
@SouthwestAir after an hour and a half then it came back damaged. Not happy 😣 | 0 |
@USAirways No Problem - he was the only person in the airport who would help :) | 1 |
@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed. | 1 |
Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9 | 0 |
@united either your staff or whoever you contract with at PVD is failing you big time tonight... | 0 |
.@JetBlue Navigating through 2 rebooks due to flu & ice to visit my Mother. Your CS reps have been so very helpful, patient and friendly. | 0 |
@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj | 0 |
@USAirways You landed me at #BWI instead of @Reagan_Airport and have no plans for me to make it home to DC. How do you suggest I get home? | 0 |
@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ... | 0 |
@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1 | 0 |
@united you mean like my mailing address and rate? By the surliness of my United "coworkers" I'm guessing our benefits aren't great. | 0 |
@USAirways Can someone please answer my call. I have been waaaaaaiting!!! | 0 |
@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the "flyers right's booklet" | 0 |
@united thanks for all the help! Totally appreciate it and you made it super easy too | 1 |
@SouthwestAir is my favorite airline! I can't wait to book my flight to New Orleans for my trip in April!! :) :) | 1 |
@USAirways u guys get too much $$$ and too many customers to be fucking up as badly as u do | 0 |
@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out | 0 |
@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking | 0 |
@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they "couldn't staff the plane" | 0 |
@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn’t call back. #help | 0 |
@united my friend lost luggage on flight 1547. What to do? | 0 |
@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell. | 0 |
@usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth | 0 |
@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home? 1708 PHX->DAL | 0 |
@united and I was denied an upgrade because of catering issues??? #poorservice | 0 |
@USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it! | 1 |
@USAirways will be stuck in PHX overnight. Service is getting worse. Flying southwest from now on. | 0 |
@USAirways my friends at KPHL were told by your rep "if it were me I woulda just gone home this am and tried again tomorrow." 1/2 | 0 |
@united There is no "reference number." Your agent told me to "just drive to the airport" because "I can't reach anyone there to deliver..." | 0 |
@VirginAmerica and it's a really big bad thing about it | 0 |
@united is it even legal for you guys to advertise flights that you cant honor?? | 0 |
@AmericanAir five times at last count | 0 |
Is it insulting that @USAirways @AmericanAir offer a "non required $50 voucher as a goodwill offering..At least my bag can fly round trip | 0 |
@JetBlue now we are delayed until 1:02! This is ridiculous | 0 |
@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp. | 0 |
@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me? | 0 |
@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives. | 0 |
@united 5 gate changes, two delays. Even the crew thinks the airline sucks | 0 |
@USAirways @rylietolbert15 wow you wouldn't say | 0 |
@VirginAmerica @SSal thanks! | 1 |
@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight... | 0 |
@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house? | 1 |
@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!! | 0 |
@USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update. | 0 |
@USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic | 0 |
@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone! | 1 |
@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay. | 0 |
@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home | 0 |
@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then... | 0 |
@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok! | 0 |
@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave! | 0 |
@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail | 0 |
@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation. | 0 |
@USAirways thank you! Glad to be heading home! Great people at your call center! | 1 |
@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits... | 0 |
@SouthwestAir got it taken care of! thank you <3 | 1 |
@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds. | 1 |
@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd | 0 |
@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing. | 1 |
@USAirways you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w | 0 |
@united 2nd time in a row I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime | 0 |
@AmericanAir thank you for the update! | 1 |
@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline | 0 |
@united you're good. Thank you! | 1 |
@USAirways HELLO?! It's been FOUR HOURS since plane landed! Flt 630 phx to JFK. 3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet | 0 |
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