text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!! | 0 |
@united thank you for the reply. I emailed your customer care department about my experience. | 0 |
Thank you, @AmericanAir! Much appreciated. | 1 |
@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info. | 0 |
@VirginAmerica Thank you!! | 1 |
@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned. | 0 |
@AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans. | 0 |
@SouthwestAir please send me a number to call to talk to a person and not be put on hold | 0 |
@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system. #AmericanAirlines | 0 |
@united, I don't believe that you do.. http://t.co/7z3GqEBfK2 | 0 |
@USAirways not happy!! Trying to get home on Cancelled Flighted flight& been on hold for 2 hours. Help!! This is just crazy... | 0 |
@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United | 0 |
@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again. | 0 |
@united your Airbus a320 seats are awful. They don't recline. | 0 |
@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed | 0 |
@united Thanks for the lack of help and the canned response from the 1K desk! | 0 |
@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement. | 0 |
@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going | 0 |
@JetBlue I definitely will. Thanks! | 1 |
@AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website? | 0 |
@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service. | 1 |
@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me... | 0 |
@united the supervisor on situation- Stacey took all our details-no claim number given to us | 0 |
@JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board | 0 |
@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul | 0 |
@united RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls | 0 |
@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps | 0 |
@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee. | 1 |
Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options. | 0 |
@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this? | 0 |
@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last! | 1 |
@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd | 1 |
@united once he found out we had a problem he avoided me like the plague. Was told "we can't find a supervisor." | 0 |
@AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul | 0 |
@SouthwestAir A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040 | 0 |
@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday. | 0 |
@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information | 0 |
@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin | 0 |
@AmericanAir Yes, but should be able to get a push notification via the app if I’m logged in and on a trip. Email/text is so 2010 😥. | 0 |
@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent | 0 |
@AmericanAir BRING MY FIANCÉ @meerikangas BACK TO ME! | 0 |
@USAirways us2118
My wife in Boston says no snow right now. | 0 |
@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations | 1 |
@USAirways >250k miles on usair. Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service. | 0 |
@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth | 0 |
@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back! | 0 |
@USAirways i understand that but i should still be able to view my reservation online.... | 0 |
@AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks! | 0 |
@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:) | 1 |
@JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved | 0 |
@JetBlue It was fabulous! Very pleased. | 1 |
Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR | 1 |
@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least. | 0 |
@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service | 0 |
@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help??? | 0 |
@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :( | 0 |
@united unfortunately, that doesn't help. Just an automated computer. | 0 |
@AmericanAir you guys Cancelled Flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks | 0 |
@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help | 0 |
@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying... | 0 |
@USAirways hey let flight 1874get to the gate hours Late Flight and no fate with dozens of kids on board | 0 |
@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop | 0 |
@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3) | 0 |
@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week. | 0 |
@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#. Need help. | 0 |
@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back | 0 |
@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it. | 0 |
@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better? | 0 |
@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3 | 0 |
@USAirways Lilly M in SJU check in is fabulous! | 1 |
@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever | 0 |
@JetBlue things happen it's ok just wish I was on the beach and not in the airport | 1 |
@united poor old United: never seem to get the response right :) | 0 |
@SouthwestAir another great trip! LAX 823 - LAS 3075- BNA. Thanks so much!!! | 1 |
@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW? | 0 |
@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston? Usair flight 2218 #US2218 | 0 |
@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats! | 0 |
@AmericanAir just need to know why it wasn't done like it was promised it would yesterday | 0 |
@AmericanAir Close down | 0 |
@usairways Thank you for allowing me to spend more money on vacation by buying things I already bought. | 0 |
@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS | 0 |
@united well this one missed the mark. She was in a snit from the minute I stepped up to the counter | 0 |
@USAirways @AmericanAir nvm my bad it's been an hour and a half #thanks | 0 |
@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways | 0 |
@USAirways pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long😒 | 0 |
@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you | 0 |
@united Donna and Juan still the best in the United Club_ too bad UAL does not get it | 0 |
@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone | 0 |
@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing. | 0 |
Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service. | 0 |
RT @JetBlue: Our fleet's on fleek. http://t.co/NfjAuW16vZ<--....😕 | 0 |
@SouthwestAir listening center is open seating just like on their planes. #RaganDisney | 1 |
@united stuck on Tarmac for the last hour. Can I have a beer? | 0 |
@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today. | 0 |
@USAirways "please call Late Flightr" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith | 0 |
@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies | 0 |
@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights. | 0 |
@AmericanAir your call system is a fucking joke | 0 |
@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit? | 0 |
@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready | 0 |
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