text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back | 0 |
@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes.... | 0 |
@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac! | 0 |
@united dang... I thought I was in a teleportation device! Ua514 | 0 |
@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight. | 0 |
@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :) | 1 |
@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr | 0 |
@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job | 1 |
Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united | 0 |
@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport! | 0 |
@united it wasn't a comment. It was a question. But thanks for your copy and paste response | 0 |
@united it has now been 16 days since i applied for my compensation?
Y have i had no correspondence | 0 |
@JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK | 0 |
@SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled. Decided to drive but gave up holding to process refund | 0 |
@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by. | 1 |
@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept | 0 |
@JetBlue nope. The "regular" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS. | 0 |
@JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate attendant told us 3-4 :( | 0 |
@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons | 1 |
@USAirways thanks I hope I get to my destination | 1 |
@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr. | 0 |
@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr | 0 |
@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected. | 0 |
@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!! | 1 |
@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul. | 1 |
@USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel | 0 |
@AmericanAir not to mention its a three hour wait to get an agent on the phone. | 0 |
@USAirways I already let them know and sent 4 complaints. Got a call back finally when I was asleep and there is no return call back # | 0 |
@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying | 0 |
@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX. | 0 |
@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because "no weather advisory."Really! | 0 |
@JetBlue I did not! She's a woman who's a lead, she was working at gate c26. | 1 |
@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick. | 1 |
@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home! | 0 |
@AmericanAir thanks | 1 |
@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother? | 0 |
@SouthwestAir Yeah, we figured it out. Thanks. | 1 |
@JetBlue please provide me your direct email for me to explain. | 0 |
@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49 | 1 |
@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now | 1 |
@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport | 1 |
@scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...) | 0 |
@JetBlue thanks to you customers like me stay loyal. From check in to landing. | 1 |
@united no announcement re extra baggage, "find an empty bin" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing | 0 |
@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :( | 0 |
@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat | 0 |
@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying.. | 0 |
@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!! | 0 |
@united 50 minute wait...still at the gate with a broken jetway. Might miss connection | 0 |
@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍 | 1 |
@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!! | 0 |
@SouthwestAir Bad enough that there is no seat assigned he's seating at an exit seat and a male flight attendant removes him from there | 0 |
@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options | 0 |
@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup | 0 |
nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI | 0 |
@USAirways Awesome USAir, TYSVM <3 | 1 |
@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane & now you're Cancelled Flighting her flight home.. WTF!? | 0 |
@SouthwestAir Im just praying you get me home alive | 0 |
@JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official | 0 |
@AmericanAir Always enjoy my time. Now on the plane to DFW! | 1 |
Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms. | 1 |
@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline | 0 |
@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive! | 0 |
@JetBlue I don't believe so. That's not what the team has told us. | 0 |
.@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks! | 0 |
@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍 | 1 |
.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names. | 0 |
@USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..??? | 0 |
@JetBlue thanks great recap. I wouldn't have been able to sleep! I was nervous the bad guy was getting away. 😉 | 1 |
@united Why is my time less important to you? #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail | 0 |
@USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks | 0 |
@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles. | 0 |
@USAirways help! I've been on hold for almost two hours. Trying 2 get home. | 0 |
@USAirways where's my bag? In line 200 deep at DCA. Agents say call 800 #. 800# says talk to agents. Abysmal customer service | 0 |
Thanks. “@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.” | 0 |
@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund? | 0 |
@AmericanAir - answer the phones. Trying to change a reservation and haven't been able to get a human to pick up in two days. | 0 |
@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that | 0 |
@JetBlue I've used you guys for 10 years but after this experience I will NEVER EVER use you again. | 0 |
@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP | 0 |
.@VirginAmerica They were very understanding and helped me out. Thx! #Comps | 1 |
@SouthwestAir your employees were great! | 1 |
@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow. | 0 |
@USAirways thanks so much! | 1 |
@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund? | 0 |
@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next? | 0 |
@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs | 0 |
@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs | 0 |
@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight... | 0 |
@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children. | 0 |
@united an update on flight 5979 would be great! | 0 |
@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones! | 1 |
@USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :( | 0 |
@SouthwestAir DM sent. Thank you. | 1 |
@AmericanAir @usairways who is the next stop after customer service. | 0 |
@USAirways this is no way to treat women. I want someone to contact me and explain how they will make this acceptable. | 0 |
@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH | 0 |
@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous | 0 |
@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help. | 0 |
@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago. | 1 |
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