text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth 👍👍 😊 #happytweet | 1 |
@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits. | 1 |
@JetBlue just sat on a plane for 3 hours in Dulles #insane #ijustwanttobeinBoston #thanksDC | 0 |
@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help. | 0 |
@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :( | 0 |
@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour... | 0 |
@USAirways strikes again. @emilylyonss I strongly suggest you live tweet your ordeal. Their media team appreciates the updates 😎 | 0 |
@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you! | 1 |
@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min. | 0 |
@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane? | 0 |
@SouthwestAir crazy how every airline flew out to the northeast tonight except you | 0 |
@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive | 0 |
@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday | 0 |
@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now. | 0 |
@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside | 0 |
@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day | 0 |
@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline | 0 |
@USAirways but my bag is still missing | 0 |
@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL. | 0 |
@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta? | 0 |
@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed. | 0 |
@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing | 0 |
@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee. | 0 |
@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers. | 0 |
@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent! | 0 |
@JetBlue delayed flight bummer | 0 |
@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan | 0 |
@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working | 0 |
@SouthwestAir doesn't even have gluten free peanuts. whyyy me?? | 0 |
@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on | 0 |
@JetBlue 's Once upon a sale that does not include BTV, as usual! #jetbluehatesbtv | 0 |
@USAirways and when will one of these agents be available to speak? | 0 |
@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight | 1 |
@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue? | 0 |
@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it | 0 |
Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH” | 1 |
@AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event | 0 |
@USAirways reservations had me on hold for 2 hours only to hang up...smh 😕 | 0 |
@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again! | 0 |
@SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is 💩💩💩💩 | 0 |
@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk | 0 |
@USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this?? | 0 |
@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done | 0 |
@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help! | 0 |
@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!! | 0 |
@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, "Fly the Friendly Skies." | 1 |
@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG | 1 |
@SouthwestAir #delayed again! You're killing me Late Flightly! | 0 |
@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover. | 0 |
@SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot. | 0 |
@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back. UA3466 | 0 |
@USAirways will do. maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered | 0 |
@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.) | 0 |
@united I knew I should've flew @VirginAmerica lol | 0 |
@USAirways never fails to disappoint. | 0 |
@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that? | 0 |
@united they helped me at the baggage service desk. Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12 | 0 |
@united you have to follow me in order for me to DM...come on now | 0 |
“@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jS” YASSS JetBlue ! Tell them ! | 1 |
@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2] | 0 |
@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning. | 0 |
@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work. | 0 |
@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY! | 0 |
@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh | 0 |
@JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav | 1 |
@USAirways thank you | 1 |
@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold.... | 0 |
@USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it | 0 |
@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain it's no wonder you had to sell | 0 |
@united Case ID 8544484 | 0 |
@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats? I'm in 1A btw. | 0 |
@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou | 0 |
@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee | 0 |
@united GRK13575M is the file reference | 0 |
@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness | 0 |
@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!! | 0 |
I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue | 0 |
@USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr! | 0 |
@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?! | 0 |
@USAirways doesn't want me to get home | 0 |
@SouthwestAir no, thanks. I think we have it straight! | 0 |
@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small! | 1 |
@united more and more delays! No CS help at all! No notifications! | 0 |
@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD | 0 |
.@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations | 0 |
@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight? | 0 |
@JetBlue Aw okay thanks | 1 |
@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying | 0 |
@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee! | 1 |
@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting. | 0 |
@united appreciate the sentiment and you were able to get me off the ground;still missed connection | 1 |
@USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN | 0 |
@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status. | 0 |
@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry | 0 |
@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on | 0 |
@united it should be free like other airlines! Again, it’s not 1997 anymore. | 0 |
@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it. | 0 |
@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard. | 0 |
@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!! | 0 |
@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK. has terrible service and UA staff cannot reach Silver | 0 |
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