text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@united thanks -- we filled it out. How's our luck with this? Is it common? | 1 |
@SouthwestAir Thanks for the quick reply! I travel a lot...but not that much, lol. | 1 |
@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster | 0 |
@AmericanAir please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help | 0 |
@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs) | 0 |
@JetBlue Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue. | 0 |
@SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help? | 0 |
@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6 | 0 |
@USAirways I wish we were on our way. Now there's a problem w/de-icing.Three & 1/2 hour delay so far & sill not sure if we'll be taking off. | 0 |
@AmericanAir is rising like the sun at DCA this morning. @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe | 1 |
.@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number. | 0 |
@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group | 1 |
@AmericanAir jal and cathay pacific so no, I can't do it online. | 0 |
@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby. | 0 |
@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay | 0 |
@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me. | 0 |
@usairways. Seriously, attendants go AWOL for 60 mins. Now flight further delayed. Don't lite a match either http://t.co/mT8sPlm02v | 0 |
@USAirways what is the damn delay???? | 0 |
@SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing? | 0 |
@SouthwestAir - 800 is not int'l friendly | 0 |
@AmericanAir @lpalumbo what weather sun is out | 0 |
@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted. | 0 |
@USAirways 835, fix this ASAP | 0 |
@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing | 0 |
@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest | 0 |
@united now I'll probably miss my next connection! | 0 |
@SouthwestAir Does anyone ever answer your phone? #poor | 0 |
@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800# | 0 |
@USAirways been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! It wasn't weather!! | 0 |
@united but we are on All Nippon now (booked by United to replace the one we missed). | 0 |
@AmericanAir bought a ticket on @SouthwestAir. After two days, your "team" couldn't share the data needed to get me to my next meeting. | 0 |
@USAirways been sitting at gate for over 25 min on us 728! What gives??? | 0 |
@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this. | 0 |
@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think | 0 |
. @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it | 0 |
@SouthwestAir should get their shit together before they owe my $2,000 for my bag. | 0 |
@united Missed UA1568 connection due 2 mechanical failure UA1543 ("uplink prob"). I will lose ~$400 in clients Mon. How can you compensate? | 0 |
@united So disappointed in the service and the level of staff communication. Such a bummer. | 0 |
@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports? | 0 |
@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform. | 0 |
@AmericanAir has been almost a month and still no response to my online complaint/questions. Out $300 because of it. | 0 |
@SouthwestAir oh my god thank you so much!!! I just sent you a DM | 1 |
@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew | 1 |
@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything | 1 |
@USAirways has the worst customer service line. I've called them 8 times today and not once was I able to talk to a real human being. | 0 |
@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH | 1 |
@JetBlue you guys are lucky I love you | 1 |
@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay | 0 |
@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄 | 1 |
@united #unitedairlines so is it 6:20 pm or 12:20? ORD ABQ 3709. I can't even take a walk without missing a change. | 0 |
@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight? | 0 |
@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks! | 0 |
@SouthwestAir So far so good! http://t.co/16c9ex79Rk | 1 |
@AmericanAir you ever wonder why you find yourselves responding to so many customer complaints on twitter? It's because your airline sucks. | 0 |
@AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though | 0 |
@SouthwestAir Jackpot! #legroom http://t.co/ZO2iceG4lI | 1 |
@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated | 0 |
@JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again. | 0 |
@SouthwestAir Trying to add my dog on the flight but can't get through. | 0 |
@USAirways There is an error w/ my preferred status & I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info? | 0 |
@united Just sent! Thanks :) | 1 |
@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa. | 0 |
@united why do you bother surveying me! | 0 |
@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags. | 0 |
@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation! | 0 |
@united good fly!! #United #businessFirst | 1 |
@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your "go to" maneuver? | 0 |
“@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW” smh yall expect me to trust a childish airline with my life? #Nah | 0 |
@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled | 0 |
@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways | 0 |
@AmericanAir Thank you | 1 |
@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful. | 0 |
@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho. | 1 |
@JetBlue Thanks. So the delay was the result of scheduling issues more than weather reLate Flightd problems? | 0 |
@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it | 0 |
@united Sure did! Only waited about 15min. Yay! | 1 |
@USAirways charged my card 11 times for one airline ticket, now card is on security hold | 0 |
@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks | 0 |
@SouthwestAir "Airport snow removal method #22.."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY | 1 |
@SouthwestAir coming up on 2hrs on, still haven't spoken to a rep | 0 |
@AmericanAir Weather was not involved. | 0 |
@united plus what about food? And taxis? | 0 |
@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight! | 0 |
@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back. | 1 |
@JetBlue hahah 😂👌👌👌 love flying jet blue tho!! http://t.co/7VeE44MACM | 1 |
@USAirways Your customer service is non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain | 0 |
Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way. | 1 |
@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :) | 1 |
@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL | 0 |
@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem | 0 |
@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy! | 1 |
@JetBlue thanks. Line moved quick. Already done. | 1 |
@AmericanAir no hold times, just disconnections. There is no excuse for that | 0 |
@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped. | 0 |
@united yes I have | 0 |
@AmericanAir yes there's issues on the site as well unfortunately. | 0 |
@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding? | 0 |
@USAirways But nope! Apparently this is the way you guys do business! I guess I'm flying southwest and her blue from now on. | 0 |
@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me "it's been a challenging" | 0 |
@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck | 0 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.