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The alternate choice method or formula is considered old and obsolete,|The alternate choice method or formula is considered old and obsolete,
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but in my experience it is one of the best ways to approach a person It is psychologically very effective.|but in my experience it is one of the best ways to approach a person It is psychologically very effective.
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If you are making a phone call to a prospect for the first time, you need to ask yourself:|If you are making a phone call to a prospect for the first time, you need to ask yourself:
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what is the purpose of the phone call - is it an introduction, a presentation or|what is the purpose of the phone call - is it an introduction, a presentation or
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to make an appointment?|to make an appointment?
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Your approach and rapport-building would vary based on your primary objective.|Your approach and rapport-building would vary based on your primary objective.
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A cardinal rule for a phone or face-to-face presentation is that you should not speak more than thirty-five to forty seconds without getting a response.|A cardinal rule for a phone or face-to-face presentation is that you should not speak more than thirty-five to forty seconds without getting a response.
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The response may be a ‘Yes’ or ‘No’,|The response may be a ‘Yes’ or ‘No’,
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or an acknowledgement, it doesn’t matter. However, it is important to get the prospect involved through a proper questioning technique,|or an acknowledgement, it doesn’t matter. However, it is important to get the prospect involved through a proper questioning technique,
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every fifteen seconds.|every fifteen seconds.
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In preparing a telephone prospecting script, keep the following points or steps in mind in this specific order: .|In preparing a telephone prospecting script, keep the following points or steps in mind in this specific order: .
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One. Short introduction - your name and company Two. permission to talk .|One. Short introduction - your name and company Two. permission to talk .
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Three. Benefit statement opener .|Three. Benefit statement opener .
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Four. Frame your questions where the prospect’s response can only be a ‘yes’|Four. Frame your questions where the prospect’s response can only be a ‘yes’
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Five. Be prepared to handle the three most common objections.|Five. Be prepared to handle the three most common objections.
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Two. Fix a specific time every day to make your phone calls.|Two. Fix a specific time every day to make your phone calls.
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Three. Fix the number of calls per hour.|Three. Fix the number of calls per hour.
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Four. Ensure you achieve your hourly target (don’t play games with yourself).|Four. Ensure you achieve your hourly target (don’t play games with yourself).
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Seven.|Seven.
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twelve|twelve
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Make sure you only make a presentation to the decision-maker.|Make sure you only make a presentation to the decision-maker.
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Thirteen. Practice courtesy and politeness with whoever answers the phone regardless of whether they are decision-makers or not.|Thirteen. Practice courtesy and politeness with whoever answers the phone regardless of whether they are decision-makers or not.
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Fourteen. Calling at the right time increases your chances of getting to talk to decision-makers.|Fourteen. Calling at the right time increases your chances of getting to talk to decision-makers.
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Fifteen.|Fifteen.
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Always make note of your conversation. This helps you follow up and convert a cold call into a hot call.|Always make note of your conversation. This helps you follow up and convert a cold call into a hot call.
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Otherwise, every call will remain a cold call.|Otherwise, every call will remain a cold call.
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Sixteen. Don’t let gossip-mongers and other interruptions distract you and waste time.|Sixteen. Don’t let gossip-mongers and other interruptions distract you and waste time.
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Seventeen. Don’t let negative people pull you down by telling you how many rejections they got.|Seventeen. Don’t let negative people pull you down by telling you how many rejections they got.
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Eighteen. Have faith in the Law of Averages.|Eighteen. Have faith in the Law of Averages.
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Nineteen. Keep yourself motivated by thinking Positive thoughts and reading your goals every day. Twenty. Keep targeting for small successes every day.|Nineteen. Keep yourself motivated by thinking Positive thoughts and reading your goals every day. Twenty. Keep targeting for small successes every day.
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Twenty-Two. Make sure you pronounce people’s names correctly. If you are not sure, ask,|Twenty-Two. Make sure you pronounce people’s names correctly. If you are not sure, ask,
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“Am I pronouncing your name correctly?’|“Am I pronouncing your name correctly?’
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unless they are known to you, junior to you in age or otherwise.|unless they are known to you, junior to you in age or otherwise.
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Calling people by their first name is a privilege given to you by them.|Calling people by their first name is a privilege given to you by them.
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Twenty-Four. Practice courtesy by seeking permission and checking if it is a convenient time for them to listen.|Twenty-Four. Practice courtesy by seeking permission and checking if it is a convenient time for them to listen.
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Twenty-Five. Keep your telephone call brief and to the point.|Twenty-Five. Keep your telephone call brief and to the point.
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Twenty-Six. Preferably, try to talk to the telephone operator or receptionist and see if the prospect is in the office,|Twenty-Six. Preferably, try to talk to the telephone operator or receptionist and see if the prospect is in the office,
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and check what would be a good time to call.|and check what would be a good time to call.
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Twenty-Seven. You should follow up your telephone message with an e-mail. APPROACH:|Twenty-Seven. You should follow up your telephone message with an e-mail. APPROACH:
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Prepare yourself with some strong and powerful openers.|Prepare yourself with some strong and powerful openers.
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Try them out rehearse and practice them keeping in mind that gimmicks and tricks are short-lived and make you lose credibility.|Try them out rehearse and practice them keeping in mind that gimmicks and tricks are short-lived and make you lose credibility.
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In our training process we use the following principles: For example: ‘Mr. X, do you have a minute to talk?’|In our training process we use the following principles: For example: ‘Mr. X, do you have a minute to talk?’
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If the prospect says “yes’ then the caller goes ahead and makes the presentation.|If the prospect says “yes’ then the caller goes ahead and makes the presentation.
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If not, they ask, “What is a good time to reach you?”’, or ‘When can I call you later?’|If not, they ask, “What is a good time to reach you?”’, or ‘When can I call you later?’
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You ask this question because: It is only courteous to get permission before making a presentation.|You ask this question because: It is only courteous to get permission before making a presentation.
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Is it fair to impose on a person’s time without seeking permission?|Is it fair to impose on a person’s time without seeking permission?
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How many times have you had telecallers call and start making a presentation not bothering about whether you have a headache or heart attack ?|How many times have you had telecallers call and start making a presentation not bothering about whether you have a headache or heart attack ?
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or somebody is sick in your family? Is that a good time to talk? Obviously not!|or somebody is sick in your family? Is that a good time to talk? Obviously not!
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If the prospect says OK,|If the prospect says OK,
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then you make your presentation keeping in mind that you have to get his attention within the first ten seconds.|then you make your presentation keeping in mind that you have to get his attention within the first ten seconds.
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It is all about the impact of your opening sentence keep in mind that|It is all about the impact of your opening sentence keep in mind that
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you have only one chance.|you have only one chance.
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Here is what to say: ‘Mr. Prospect, I am John calling from XYZ Company.|Here is what to say: ‘Mr. Prospect, I am John calling from XYZ Company.
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We have recently come up with a unique machine that can save you twenty per cent of your running costs. I am sure you would be interested in the savings, wouldn’t you?’|We have recently come up with a unique machine that can save you twenty per cent of your running costs. I am sure you would be interested in the saving...
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The same question has been repeated for the purpose of giving you an illustration or an example.|The same question has been repeated for the purpose of giving you an illustration or an example.
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Please create your own questions based on your product and benefits.|Please create your own questions based on your product and benefits.
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If you analyze, the only answer to this question, could be a ‘yes’. The way it is phrased, it has to be a ‘yes’.|If you analyze, the only answer to this question, could be a ‘yes’. The way it is phrased, it has to be a ‘yes’.
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Who or how could anyone say ‘no’ as an answer to this question It would be a rarity if somebody does.|Who or how could anyone say ‘no’ as an answer to this question It would be a rarity if somebody does.
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Are we catering to this person? No, we are not catering to the zero point zero one per cent who say ‘no’.|Are we catering to this person? No, we are not catering to the zero point zero one per cent who say ‘no’.
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However, just to give him the benefit of doubt we ask,|However, just to give him the benefit of doubt we ask,
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‘Mr. X, why do you feel that way?’ This question in a way encourages him to revaluate his own answer,|‘Mr. X, why do you feel that way?’ This question in a way encourages him to revaluate his own answer,
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and if he realizes his mistake, he may correct his answer.|and if he realizes his mistake, he may correct his answer.
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It could be that he has had a bad day or fought with somebody and he is not interested.|It could be that he has had a bad day or fought with somebody and he is not interested.
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If you are in the real estate business you might have some property tax records from the municipal corporation, which is public information You might say something to the effect:|If you are in the real estate business you might have some property tax records from the municipal corporation, which is public information Y...
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Mr. ABC, I have your tax records in front of me, of X property.|Mr. ABC, I have your tax records in front of me, of X property.
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I might have a potential buyer for such a property in your area. I just thought I will check with you in case you want to encash and make some profit on your investment.’|I might have a potential buyer for such a property in your area. I just thought I will check with you in case you want to encash and make some profit...
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FIXING APPOINTMENTS ON THE TELEPHONE: First Approach|FIXING APPOINTMENTS ON THE TELEPHONE: First Approach
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Mr. ABC asked me to give you a call and share some ideas that have been profitable to people such as yourself.|Mr. ABC asked me to give you a call and share some ideas that have been profitable to people such as yourself.
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Could we possibly meet next week Monday or Tuesday?’ Second Approach|Could we possibly meet next week Monday or Tuesday?’ Second Approach
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I read your name in the newspaper regarding your accepting a new role I have some ideas that could be profitable to your organization. Could we meet next Monday or would Tuesday be better?|I read your name in the newspaper regarding your accepting a new role I have some ideas that could be profitable to your organizati...
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Third Approach For an existing client:|Third Approach For an existing client:
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Mr ABC, I see you have a photocopier which is six years old.|Mr ABC, I see you have a photocopier which is six years old.
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We have an exchange program to provide you a new machine which will save you twenty per cent, based on your current usage.|We have an exchange program to provide you a new machine which will save you twenty per cent, based on your current usage.
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Fourth Approach: ‘Mr ABC, this is Mr DEF calling from XYZ Company,|Fourth Approach: ‘Mr ABC, this is Mr DEF calling from XYZ Company,
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I sent a letter to you along with a CD, sharing some cost saving ideas that have been useful for many organizations like yours.|I sent a letter to you along with a CD, sharing some cost saving ideas that have been useful for many organizations like yours.
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Could we possibly meet up next week,|Could we possibly meet up next week,
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either Monday or Tuesday?”|either Monday or Tuesday?”
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HANDLING SPECIFIC OBJECTIONS:|HANDLING SPECIFIC OBJECTIONS:
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‘I am not interested.’|‘I am not interested.’
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Without any obligation, may I share with you next week, how companies like yours have benefited.|Without any obligation, may I share with you next week, how companies like yours have benefited.
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What would be more convenient, Monday or Tuesday?’|What would be more convenient, Monday or Tuesday?’
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‘I don’t have the time - Send me some information.’|‘I don’t have the time - Send me some information.’
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Mr ABC, I would be happy to send you the brochure and information which would probably take you an hour or two to read.|Mr ABC, I would be happy to send you the brochure and information which would probably take you an hour or two to read.
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Mr ABC, I would be happy to send you the brochure and information which would probably take you an hour or two to read.|Mr ABC, I would be happy to send you the brochure and information which would probably take you an hour or two to read.
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However, if I stop by for fifteen minutes next week, that will save you a lot of time and I could share with you the benefits.|However, if I stop by for fifteen minutes next week, that will save you a lot of time and I could share with you the benefits.
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What would be more convenient, next Monday or Tuesday?’ ‘My purchase manager takes the decision.’|What would be more convenient, next Monday or Tuesday?’ ‘My purchase manager takes the decision.’
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‘Mr. ABC, Thanks for your help Could I kindly have his/her number so I can speak to him/her?’|‘Mr. ABC, Thanks for your help Could I kindly have his/her number so I can speak to him/her?’
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TELEPHONE MESSAGES|TELEPHONE MESSAGES
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Leaving a message on the voice mail could be a double-edged sword.|Leaving a message on the voice mail could be a double-edged sword.
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But under no circumstances leave a message more than twice If the phone is not answered the second time when you call, hang up.|But under no circumstances leave a message more than twice If the phone is not answered the second time when you call, hang up.
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Calling time and again and leaving a message comes across as nagging.|Calling time and again and leaving a message comes across as nagging.
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One. The following is a poor example:|One. The following is a poor example:
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‘Mr Prospect, my name is XYZ with ABC Company.|‘Mr Prospect, my name is XYZ with ABC Company.
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We are the number one providers of high quality product/services in this sector Iam calling to get together with you to discuss how we can meet your requirements.|We are the number one providers of high quality product/services in this sector Iam calling to get together with you to discuss how we can meet your requirem...
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When you get a chance please call me on ABC number,|When you get a chance please call me on ABC number,
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’A polite person may return the call, but otherwise, the salesperson has not really given the prospect any reason to call back.|’A polite person may return the call, but otherwise, the salesperson has not really given the prospect any reason to call back.
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When you get a chance, please call me on this number.|When you get a chance, please call me on this number.
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This approach gets the prospect's attention because it gives him a good reason to call back as the salesperson used the term ‘mutually profitable’|This approach gets the prospect's attention because it gives him a good reason to call back as the salesperson used the term ‘mutually profitable’
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Analyzing the second example, it does not guarantee that the phone call will be returned,|Analyzing the second example, it does not guarantee that the phone call will be returned,
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but of the two, it has a greater chance of receiving a return call.|but of the two, it has a greater chance of receiving a return call.
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