DOI string | abstract string | title string | author list | URL string | year int64 | month string | vector unknown |
|---|---|---|---|---|---|---|---|
10.1108/08858629910290238 | <jats:p>Explores the structure of the buying center for logistics automation technologies. Examines the relationships between the degree of participation of key functional areas, the extent of coalescence on buying decision criteria, and the hazard rate of adoption. Analyses an event history, and suggests that adoption... | Influence in the organizational buying center and logistics automation technology adoption | [
"Dadzie Kofi Q. ",
"Johnston Wesley J. ",
"Dadzie Evelyn W. ",
"Yoo Bonghee "
] | https://doi.org/10.1108/08858629910290238 | 2,002 | July | "1dV4ToCmkLuQsed/zWAdCx//Q+d1I+FTV1ViQvd/t9VWgFY9ekJNC3CWOin1kaSjlE7NDDmEmgl6om2tU0X4lm0WA2TxxXm+hL/64EMmH42JWw/gM2KODdiQ/JovBs6YpKozt9CelGU+xNdhB6N2EI3jjS3/VDMwzGfXzd4LFjg=" |
10.1108/08876040010309194 | <jats:p>Presents a model of service quality which is based on both internal and external customer and supplier groups in supply chain partners. Two possible types of internal customers are proposed in intra‐firm inter‐departmental relationships and two types of interaction are proposed in inter‐firm inter‐departmental ... | Internal marketing and supply chain management | [
"Lings Ian N. "
] | https://doi.org/10.1108/08876040010309194 | 2,002 | July | "UFNofYimhFrwOPZXXWAVewz3R+JVF+vhTxFyVhe/49xGMB8dOkJcG36SuWk9AaSrkV/fLTucmI8tuGypcEHYEOUWi+Cwr1WeAP/6KNA2do2hPx3gEqOCCci2/FoPBq6IvsM1ntCHU1CazNthCy82AofD2i5+UhN2TGoU1tULRjs=" |
10.1108/08876040010334529 | <jats:p>Extant research suggests that salespeople can significantly impact consumers’ outcome perceptions. Examines the importance of initial contact with salespeople on consumers’ perceptions of value and the impact of salesperson service failure on perceptions of value among non‐purchasers. An exit survey of shoppers... | The impact of retail sales force responsiveness on consumers’ perceptions of value | [
"Naylor Gillian ",
"Frank Kimberly E. "
] | https://doi.org/10.1108/08876040010334529 | 2,002 | July | "U8bqDYHiAl6EcLZfTUCR63XvR2jXM6tnThMSyTd/t13GsFY9e0JMmzSCo279BLyrFttFLLm8mA3sqeyhYE1omXcWgeTbt3mGCLTqaNq2UpydCxXoN7CELek17tsvhWDYheMzPuiCHWDSzJdkFyk2AK3XiC9n3BewTyrW1PULDj8=" |
10.1108/08876040210422673 | <jats:p>Service quality has attracted considerable attention within the service marketing literature, but despite this, high profile consumer education has not been considered a valuable strategy. Argues that consumer education is a powerful quality strategy in a variety of service contexts and that it is already being... | Consumer education and service quality: conceptual issues and practical implications | [
"Burton Dawn "
] | https://doi.org/10.1108/08876040210422673 | 2,002 | July | "Uv5JHoCmul6ASDP/z2CdSwf1A8BUk/MHVlhyFFX/9H3ckBIdMkJdm2KKq4u9V6Trkl9lpbOciUMv6kEtYUHgH+UWg+b5l0CMijPgKZKyp8yFHVXgciKKIdW975oNRi74x/s1nvCGlwTHVINjByYWqKzX2Kx/VgIUTFpXV5UbTj8=" |
10.1108/08876040210427236 | <jats:p>This paper provides an approach for branding a service. It accomplishes this by bringing together David Aaker’s brand identity framework, the 7Ps of services marketing and the economic classification of goods. The 7Ps of services are product, price, place, promotion, physical evidence, process and people. The e... | An approach to branding services | [
"Moorthi Y.L.R. "
] | https://doi.org/10.1108/08876040210427236 | 2,002 | July | "QvwIT4imKlowCPaz3UKdA3TlV8hVG/MjVhV6aRH/p532tELdWk5dmGoAu+P1waSr0N7BBRmUmocNvkGtYVBoXf0XgeZ521CMEHmgqPM25s2lvxXgGqKCLUil/YgdRR6bz7s1HvIKk1hW15dpjy7WK0/nXql/0wNJTBqURzxTDjM=" |
10.1108/08876049410058433 | <jats:p>Suggests that an important source of attorney and accounting services
information is the <jats:italic>Yellow Pages</jats:italic> phone book. Examines the information
consumers want from <jats:italic>Yellow Pages</jats:italic> advertisements to help them select
these services. Specifically, consumers want factua... | Consumer Information Needs for Attorney and Accountant Yellow Pages Advertising | [
"Butler Daniel D. ",
"Abernethy Avery M. "
] | https://doi.org/10.1108/08876049410058433 | 2,002 | July | "Uu5vbgrkmj74QXf7b2qdYVTd1cpVh/tjZhtyBnHfd33GoEodxopNnL6Bud13xaarRI99TRWckpMNjGoBU0BIF32WkfS4lkiMCLSgbbIn1pyPKRXoIqKIKRSf79oYJyLNB+k1n/GQg1g61JtuGy5WIp12zat/RxDRAaLWzpYdDnU=" |
10.1108/08876049410070691 | <jats:p>Because services cannot be stored, temporary imbalances between supply
and demand present a difficult challenge for managers of service firms.
Though marketing and management strategies for dealing with foreseen
disequilibrium situations are discussed, focuses primarily on stratagems
for dealing with situations... | Services Marketing Strategies for Coping with Demand/Supply Imbalances | [
"Shemwell Donald J. ",
"Cronin J. Joseph "
] | https://doi.org/10.1108/08876049410070691 | 2,002 | July | "Ue0YThCimnpA8pbf3WCVcxb3ZeT1F7fnVlMSQXdn4E3E+BAdekJZG76BseP1g6Sr1I7J7RuMmF3Jqi2tYWDYReUUgPCw9lHsjhbwaPi38t2heyXgaoOAK1yuphkOBkKYgpo1n7Cs1Fxe0MdnEr5WIoznHK32V7NyTivWl9AbBjw=" |
10.1108/08876049510079844 | <jats:p>Presents a model of service encounter satisfaction offering
conceptual and pragmatic advantages over the dominant disconfirmation
paradigm. Expectations are compared with performance, at three separate
stages, which directly combine into one overall consumer service
encounter judgment. Offers service practition... | Service encounter satisfaction: conceptualized | [
"Walker James L. "
] | https://doi.org/10.1108/08876049510079844 | 2,002 | July | "E/JAfICkgF6AuLbzWWCcS1z31+BQk7fFXlNy0BP+5tzGEEo9ekhcGmCCueG3R4SrUltdD7G82Ydt+WYtYlBYkWwWgeb4n9WOALWyaNC2Zs2lKxXg2uKKKPmz7JotJjvJjPM1nPCAS0xaRNNkjykGCo3Hmixv0pMQTzJWUzVLPjo=" |
10.1108/08876049510086008 | <jats:p>The diversity of the health care sector makes it difficult to come
up with managerially useful generalizations concerning marketing
practice in health care organizations. Develops specific categories of
health care offerings and proposes a two‐by‐two matrix for classifying
health care offerings based on custome... | Classifying health care offerings to gain strategic marketing
insights | [
"Tomas M. Hult G. ",
"Lukas Bryan A. "
] | https://doi.org/10.1108/08876049510086008 | 2,002 | July | "Un0sXoAmoNrAGNf/fWgVey73R8Q1M7PjVhVSBzd/5n0RtBodeoJdmjqAOem1AYTj0kr9DRmMug8kKmitQED48WUWAeK571qEALLiJJA2to2NORXg2qaSLcCyrYgdRk77Nds9vvPaA1keVJPpATLWAk/E2Kh30oIWTDrVV3QaOjc=" |
10.1108/08876049510094469 | <jats:p>Explores the purchasing behaviour of independent financial advisors (IFAs) within the context of the UK financial sector. Reports on empirical work in which attitudes of such independent distributors toward identified supplier selection criteria were assessed. Set within the context of relationship marketing th... | The marketing of financial services to independent distributors | [
"Laing Angus "
] | https://doi.org/10.1108/08876049510094469 | 2,002 | July | "Q3TMXgDmKvqQePf/62IVQwbBRcbVs/fgRlEySxX/t92BvBldekhIGjaFKYk9QabLls3dBLuclccpqmmpUEHID+WXCeTw71iulPvqYMIm9pSfaRHgk6agKfy8+Mg+Dj5Jpeu9X3iQh1wazJtnhytWIo3Vm492V5F4TtJW1vgTBj8=" |
10.1108/08876049710171704 | <jats:p>Develops a conceptual model of the antecedents of consumer expectations and firm image, based on past research in service, and empirically tested using the simultaneous equation procedures of LISREL 7. Data were collected and analyzed for four service industries (tax services, dental services, restaurants and v... | The antecedents of consumer expectations of services: an empirical study across four industries | [
"Clow Kenneth E. ",
"Kurtz David L. ",
"Ozment John ",
"Soo Ong Beng "
] | https://doi.org/10.1108/08876049710171704 | 2,002 | July | "S/5IfQjmIhr8YJdXTWCVQwztx8BVM7OjUhtymTP9893mrCAdegpdGKAFu/v1RYTrVk4NDZ2cmM/trGKtYVDAFeUWgeC511iOFLfwaPI2ttyp6BXoc6eCLXy9/NoPB2aZB7s1HvCIF0lfxJtpLyrGGoXHmC5t0YMSDjIWHnRbAjQ=" |
10.1108/08876049710187509 | <jats:p>Discovers that services professionals, because of the nature of their marketing context, generally have more opportunity than other marketing professionals to engage in unethical behavior. Compares services marketing professionals with other marketing professionals on various components of marketing ethics. Fin... | Marketing ethics: a comparison between services and other marketing professionals | [
"Rao C.P. ",
"Singhapakdi Snusorn "
] | https://doi.org/10.1108/08876049710187509 | 2,002 | July | "QFjMf4ioLvqZSLf7yWiVq2SlEYgXt/Oh9lUyAzH/933FsABdEsxdUzKCi3P/QKWDVc/1TJuUnIft6mKtYGTYHf+XAuS8h1yMmr7jKPI28tyfKQXy+iCCLwTF/U4NTqzZhZs/HoKQmwhT3IFjEzNWAo3D3ipvVpPzDKJW35JbDiQ=" |
10.1108/08876049810226946 | <jats:p>Based on Schiffman and Sherman’s conceptual model of the new‐age elderly this article constructs a measure that identifies this segment of elderly in terms of their value orientation. The findings show that older consumers’ value orientations are an effective segmentation approach; one that is superior for part... | Opportunities for marketing travel services to new‐age elderly | [
"Mathur Anil ",
"Sherman Elaine ",
"Schiffman Leon G. "
] | https://doi.org/10.1108/08876049810226946 | 2,002 | July | "0tpeeoLmBl6QVJff72gVW2bXB8Q1s7GjUhFSBwP95U3lBFo9Wg5MmzYAG4m3QbTr0F5tD5iMmK0o7kylYkB4iG0WgaC49cCMgHJ4KPO29twvPRXgc6KKPgCp6totxC6ZxfM9n9DAC2he1JNhVyxWAM3miCh3VYu8bJLW1j0qDjE=" |
10.1108/08876049810235423 | <jats:p>While a great deal has been written on the subject of empowerment of employees in the manufacturing industries, its application in the services area is relatively under‐developed. In fact, the special nature of services, and in particular the simultaneity of production and consumption is one of the major reason... | A customer‐oriented framework for empowering service employees | [
"Rafiq Mohammed ",
"Ahmed Pervaiz K. "
] | https://doi.org/10.1108/08876049810235423 | 2,002 | July | "ElxYXIniFpbQMpdxXWidu1zHk+FVs7fh7lNyRHP79tytsB5cYkNdGjCBqGuwBqSrUlvRTbOMiM/u/uyNYkjYCO8VEuS4r1GMiL3xaNo2JtSPG1Xo0DKsN1AnvJodBA6Zo5M1PsiHn31azZdlGyWWII3Xmi1v0pO0bmtWxdNbdok=" |
10.1108/08876049910256078 | <jats:p><jats:italic>The first objective of the study was to identify and classify product‐related information that customers expect to receive in interpersonal encounters with employees in a given retail environment. The second objective of the study was to compare the “ability” of both service employees and customers... | “What sort of soil do rhododendrons like?” ‐ comparing customer and employee responses to requests for product‐related information | [
"Harris Kim ",
"Baron Steve ",
"Davies Barry "
] | https://doi.org/10.1108/08876049910256078 | 2,002 | July | "QtZMTahmth6AEOa/XWCdi1/XU6lUM7NHVlkSRhH7t1znsAgfcsBdnzADq0Oz46yrVk831TGciA7r/2Gt4GB5HWyWi+WZ91mECrViqPM2Q7C7PxHqUrKKIciX7xo9JT6Igbs1neigE0hT1J9lEyP2EI3Vmi1vUpg8TCpWzNcbRjw=" |
10.1108/08876049910273718 | <jats:p>The importance of improving customer retention has led to many changes in the services and retailing mix. Assesses the role that the contact person has on the customer’s willingness‐to‐buy. Two retailing districts in a small town are studied: the first, a downtown retail district made up primarily of small loca... | Assessing contact personnel/ customer interaction in a small town: differences between large and small retail districts | [
"Klemz Bruce R. "
] | https://doi.org/10.1108/08876049910273718 | 2,002 | July | "U9bqTYjkEnrwMPZ3zWAdyx7nR+hXM6PlWlMyRTd/9U3OsEodcsJNGraAq2K/QqSrklrVxDGc2A1rreypZExpDcQUg+S513vOALfqaJu2dsSNHxToE7KALmyV7NgNBDTYhLM1XtiWEUxWxNdhByy2Mo3X2j931ZNxTmqWxNAaChk=" |
10.1108/08880450110364886 | <jats:p>Exposes a subtle method of price increase used by The West Group that has gone unnoticed by the American law librarian community, that of decreasing the number of pages in serial, reporter volumes. The author examined volumes from <jats:italic>Federal Supplement</jats:italic>, <jats:italic>Federal Reporter</jat... | Cost inflation by page reductions: a discrete example of new price increases in legal serials | [
"Ryan Susan M. "
] | https://doi.org/10.1108/08880450110364886 | 2,002 | July | "+Px07gKim7rJQ9bzbWCNwSfhRcrEFvJjZhNzQ/H9/hDMsFqF08JJ1jqKOcNn4LWhHE+xfTWslNuMvm4pwFESn92WAdS4y1yODLyoYLI2Rv2lOSWoYnasK5AspxoshlLdo+s/neSAh940xJtmF6ZWIn/izJ9+F5DQAev+/rkaTk0=" |
10.1108/08880450210427317 | <jats:p>Librarians involved with the US Federal Depository Library system need to seriously reconsider their roles and economic arguments, as more federal agencies bypass the Government Printing Office and publish government information directly through the World Wide Web. If “ownership” and “collections” were the wat... | Partnerships and promises: the history and future of library and US Government information | [
"Shuler John A. "
] | https://doi.org/10.1108/08880450210427317 | 2,002 | July | "GO1cfpimtn5JQ47170odS7PhE51FNvNDdltTB3Pt51TEkFod58HZlyojG5t0QaTrUk60HTWcGqMYjkyN0DGaCNiWhfEYz0AuoLIRYOo2hu+HeRXi6mY8OQCMrgI8BgGdgbk1tdSGh/gyhNdnH65WAC/OTIt6w5DRADtMRr0TDn0=" |
10.1108/08880450210427335 | <jats:p>The library field is projected to grow in the next decade, albeit modestly, so the need for professionals will rise. Combined with large‐scale retirements predicted to begin in 2010, the result may be a shortfall of library professionals. Although no concrete evidence exists to substantiate a claim that this tr... | Recruiting quality business librarians in a shrinking labor market | [
"O’Connor Lisa ",
"Marien Stacey "
] | https://doi.org/10.1108/08880450210427335 | 2,002 | July | "mupHfgimkr64wbff72iZwRPJR44WlvNnxhdzYHH/sdVHmFoVR8JNi7KFu1v/YbXrcI+9XbEYmK+M31Qpk2GYCOyUB+G43ljOhqwoYIA29oSTOAXgYmYsLOCdzpoMBCENtvs1nNi0g8kmxJtmHo5GsI9mTIt/1pDXCEtb7rOYCnk=" |
10.1108/08880459610106491 | <jats:p>Describes the origin, development and evolution of Nebrask@ Online, a computer‐based electronic information and communication service, created by the Nebraska Library Commission. The 1991 Nebraska Information Partnerships Conference led to new alliances involving the Library Commission and the creation of this ... | Nebrask@ Online: a State of Nebraska electronic information service | [
"Wagner Rod "
] | https://doi.org/10.1108/08880459610106491 | 2,002 | July | "XMlV3oimuB4YE/bXf2C9QY/h1clAFrNjRjszR3N/vlTEUEqN4sILnjYOOyvWQ7Tvck+9zTWYmG+Irk0p0zHYFP2WhcA4z0QuBDXIaJqmlG2HeS3iouOENYyJ5JI5Zjqp4PsxnwIWh2w3RJdsD8ZGh8/KjA178pDUSF9Oz7obXjE=" |
10.1108/08880459710162966 | <jats:p>In the past, citizens could take it for granted that California communities would provide public libraries for their citizens. However, due to new fiscal circumstances and a generational shift in how California voters view the role of government, libraries must increasingly take their case for funding directly ... | California library referenda: the determinants of success and failure | [
"Cain Bruce E. ",
"Cooper Ellyce ",
"Ferejohn Sara ",
"Potter Corrie "
] | https://doi.org/10.1108/08880459710162966 | 2,002 | July | "8NxZqoKmAxyICcJfL2gdyRvvVepEAvNDfjMzdXf/9nxOMEg91sJNGyYDa4uicqTrog7xP7E8CPsphVs9wXEsFMWXgXfdV0CmHLmQYLYmhg+tKS3gogKsPTiLztOsBFcZqPo3v9SWg32mRZ9mHqRWso3sjI138JL1Snq+ZpObTt8=" |
10.1108/08880459710183035 | <jats:p>Better managerial control in terms of decision making and understanding the total costs of a system or service result from allocating indirect costs. Allocation requires a three‐step process of selecting cost objectives, pooling related overhead costs, and selecting costs bases to connect the objectives to the ... | What does it really cost? Allocating indirect costs | [
"Snyder Herbert ",
"Davenport Elisabeth "
] | https://doi.org/10.1108/08880459710183035 | 2,002 | July | "QvVIXsCimtjAoVd/f2Ed7wbXUuIXY7PrbhFzp1f+55TGxFIV6sPNHL6EO8Flw6XvkA69CX2NEJPqiv2oEnJapf2WAOQ4z0iMiD9oafgmr5yFeRvoYyKKG9S1tpAeBo6ZBrs1tuSEln8YVdfvU4p2Ai3GXStvU5D0SR+ejZ8bVhU=" |
10.1108/08880459810228601 | <jats:p>The process for outsourcing photocopying includes developing a clear Request for Proposal, monitoring and responding to vendor performance and ensuring quality controls are used. Outsourcing photocopying, done carefully, can help the library husband precious resources while outsourcing activities not traditiona... | Outsourcing photocopying in a library: one experience | [
"Wittorf Robert "
] | https://doi.org/10.1108/08880459810228601 | 2,002 | July | "GPjh/SgimbrI6+eXd2Yd+6XzVNPUM99LQBBzBnl97/bGlFINUkBNEzLjW8F14KWiMgrxgXGcjgcmnmyNw2J4LbkXBeG4r1BOuryLYcA078aDuTjgAmIMOYFe9zaMBoeoyLs73OAUkzwjFZOvGi9Wjt/biI5/VpL1QL9YfwMLXts=" |
10.1108/08880459810228610 | <jats:p>Outsourcing library operations is a commonly discussed management technique in library literature. This article examines one library’s ability to insource some of its operations. Insourcing, or retaining services and, perhaps, providing them for others, can be successful if proper analysis is conducted before t... | Bringing it all back home: insourcing what you do well | [
"Dobb Linda S. "
] | https://doi.org/10.1108/08880459810228610 | 2,002 | July | "SPBNbYgmm/rIw9fXZ2AZiQTlUMZUF/NhblNzBXtc9lTGlHIN0sNBGz6hG4t1YbeqEA791TmMiAePn2St81LKDO2WhOG461Bspr6iYfC0u9WD+TngQkKkKdBuvhAMBM2Zovs1ncwSg3QjBJPvFq9Woo/DjIp/09DUTivcXpEbHlk=" |
10.1108/08880459810369182 | <jats:p>Explains how a public library can compute the actual cost of distributing tax forms to the public by listing all direct and indirect costs and demonstrating the formulae and necessary computations. Supplies directions for calculating costs involved for all levels of staff as well as associated public relations ... | Assessing tax form distribution costs: a proposed method for computing the dollar value of tax form distribution in a public library | [
"Casey James B. "
] | https://doi.org/10.1108/08880459810369182 | 2,002 | July | "SP1E/urmmxzpYRK/f8Cdoyf3VZtNI7tDLDI3VXdv73TGcUIN28JVW6YCKRH14KTrYAvxTTmYHIGMpEwjx2JslP2XgXe4y0AsCL1gYbk2hp6JfTHoYOasOZIsv1AMBZOZk7u1nOUQh9giBJfvC6xGEs/ADAZ/kpDVTu+ebxIbTu8=" |
10.1108/08880459910256717 | <jats:p>In recent years libraries worldwide have been affected by an uncertain financial environment in which resource buying has been restricted, causing them to look at ways of extending their purchasing capabilities to compensate for reduced budgets. In the UK, the British Library Research & Innovation Centre (B... | Purchasing consortia: trends and activity in the UK | [
"Pye Jo ",
"Ball David "
] | https://doi.org/10.1108/08880459910256717 | 2,002 | July | "lN18/oDmmCpoiubf32A9UyflR8Z0l7trVhPzQzF/s1REsFKNWkJNizaJO4N1wr3iUgz1FTG0kI+rD2Sp0HGYiv2XheQ531HujLEqaJq2t92VeQXoAuYEPYym7oscBibIpPs1ndiWh1U2RJ9nN65WAp/Gzo1+VJDUQNtaVroLThc=" |
10.1108/08880459910286156 | <jats:p>The migration to electronic information strains tight budgets for public and academic libraries. The unfunded mandate by the United States federal government to provide free access to electronic information requires patience, creativity and a new way of thinking about information delivery in the transition to n... | Byte the bullet: unfunded mandate for US government information in electronic formats | [
"McCraw J.B. "
] | https://doi.org/10.1108/08880459910286156 | 2,002 | July | "OO1U/gADlh5BA9b3Z+AdQaXzR91El/djMhszVXN941jOFEod5sLPGzoDOc9wQ6zrME+9XTUcmMPIjkQp0zERiP2XhfEQR0CsIrDwKOAmluuHfSHoanYMeJS85BA8BkKdhbuQv7SSh9gyBc/vH65WAq/oTIt/0kDQCkva3jmaDn0=" |
10.1108/09513540210418395 | <jats:p>Information systems outsourcing is a constantly growing practice in all sorts of organisations. This paper analyses the level of information systems outsourcing at Spanish public universities. It also means to determine if factors such as the size, both of universities and of their information systems departmen... | A study of information systems outsourcing influential factors | [
"Claver Enrique ",
"González Reyes ",
"Gascó José ",
"Llopis Juan "
] | https://doi.org/10.1108/09513540210418395 | 2,002 | July | "CNxAfSjitp6I08Zf/WIFcQXnUtffNnPnxFFwVPePb93H+BJdEsJMGzKHO+l0RaSLsM7xDTmMmE/os3Ws4UnehOycDOX6y1nuGr6oIKImsw+DeQHgGqImE8AV7AgeBI+N5sk1nPiZg0EmCNfnModWko/BDqt+1oPyAHdWneMbRhE=" |
10.1108/09513540210422219 | <jats:p>This article discusses university education in Kenya with emphasis on patterns of financing and how this has affected overall operations of the universities. Reforms that have been implemented to reduce government grants to the public universities in an attempt to make them self‐sustaining are assessed. Private... | University education in Kenya: current developments and future outlook | [
"Mutula Stephen M. "
] | https://doi.org/10.1108/09513540210422219 | 2,002 | July | "jHkU3gmuwI7A2+NX/0KB/QTFQsYRg+thIDt+bPd25BzC0Dhd0kFQCi6KygNWQ6bD0g6xB7GomNNEpngpZVSUhv7cGWa8BkH2mTujaKpivs2FCQ3gEtCqP7CLr9O+AAPZ5Zk9n9AVg1QmRB9rIh5mMo3lCq5/1rPwbLLel7m7Zjc=" |
10.1108/09513540210422228 | <jats:p>Reports a study of the perceptions of school leaders who have engaged in practitioner research, concentrating on perceptions which relate to schools as organisations. The study complements recent theoretical work on the connections between reflective practice, leadership and organisational environment. It illus... | Schools as organisations: some contemporary issues | [
"Wilkins Raphael "
] | https://doi.org/10.1108/09513540210422228 | 2,002 | July | "i1zcbhiiMt4gOsX332mvR0fnQsRXN/PBblt+7BP2tdjs8Bj9CsJIGSaHJkPU06ajmg6EjymsgMdo82ytxFGYxueUDeG6R0GsgPIOYieiukGJSQmgEooqNhAN/oqsJg7d5bU1n/CSx+1mxJdj5PNWgw2F2qV32bMwCJ5TRfEbShE=" |
10.1108/09513550010338908 | <jats:p>Explores, using face‐to‐face interviews, the perceptions of managers in state‐owned enterprises in Vietnam, as to their strategic plans. Given that many of these enterprises will have to be privatized, sometime in the future, it is surprising that little thought has been given to this eventuality. Suggests that... | State‐owned enterprises (SOEs) in Vietnam – Perceptions of strategic direction for a society in transition | [
"Wright Philip C. ",
"Nguyen V.T. "
] | https://doi.org/10.1108/09513550010338908 | 2,002 | July | "mH3YfAHm8hpA6sd312iRWybXVpVVFfPrYxtybFLu9v3A1VkdekTLmzqFKkPgUbTL0A7xTTHMmNzItm0N4fjoROeVgcA8/nGuGjBYOF82PNil3A6ie4Ksf8wKboo8BsaZJvEF3piGB1QutBNrFx+Wgo3Fmov9VaJwC6LUnfMeQrA=" |
10.1108/09513550210419582 | <jats:p>This paper considers the form that the challenge of the introduction of new ways of working takes for those charged with the management of new partnerships by drawing on some of the research and other literature currently available. The paper introduces a case study from a large NHS hospital trust in the north ... | Managing professional integration in an acute hospital – a socio‐political analysis | [
"Crump Norman "
] | https://doi.org/10.1108/09513550210419582 | 2,002 | July | "kN1cbggmEFrAmsf9f2A9oyb3w8V5sfPha1Z2F1P1+t3N3Bo5esLdGHCEOmmwE6TrHF78jDGMoGdIqsisUG+cAP2Xrca5z1CsBDToIJg2N9eneR3hioGCP5i2vopchxqY95MxvfieB/02RN/lBLJSAs/MXC32yqK0DmZUZbfbPhM=" |
10.1108/09513550210419591 | <jats:p>Over the last two decades, in response to political and financial pressures, the NHS has been subjected to considerable changes in its organisation. There is increasing emphases on containing the costs of hospital provision and making the treatment available from hospitals more responsive to consumers’ needs. “... | Consumer as king in the NHS | [
"Bolton Sharon C. "
] | https://doi.org/10.1108/09513550210419591 | 2,002 | July | "kgyYfIGmkJ7AGNe3fWAd6w7nQ8Vwk4OjYl7yQkP+sl3PmBsZU8NZGTSCaGOwQrTrWlrcnSm8gNes92ippGUIjfUUgaa8z1CsC7HotJGyN9WnXRTgojWKfqCmuMpdhg6Z59s13NiSh91WVl9jUiLWE8/N3i13x6OQCvKSR3gbLiE=" |
10.1108/09513550210430264 | <jats:p>Delivering best value for money is accepted as the primary UK public sector purchasing objective and indeed a statutory duty for many in sub‐central government. An investigation of a purchasing unit was carried out which aimed to establish how it sought to achieve best value for money. The investigation reflect... | New roles for purchasing: researchers, detectives, teachers, doctors and architects | [
"Gordon Murray J. "
] | https://doi.org/10.1108/09513550210430264 | 2,002 | July | "gv1sbIriGpjBmef//0Gf6ibfReZTN+tjRlByAnf/sFXckFKNGsJckzahOkH1QaTpMY31RTmMkFftummp0EscHe2WAOEZz1imnLHIaIkmNtyFvRjgArCGOZym/pgMBq/Y5usVFqmS110WxF/nByc2As/Cyituw5K8TPLS1B4bbjM=" |
10.1108/09513559410070551 | <jats:p>Examines recent reforms of the UK′s National Health Service (NHS),
and explores the pressures for change in the pursuit of an efficient NHS
and the conflicts which this causes in an organization which was based
on the aim of equity. In particular, addresses the “false
revolutions” of managerial change introduce... | Market Mechanisms and the Management of Health Care | [
"Lapsley Irvine "
] | https://doi.org/10.1108/09513559410070551 | 2,002 | July | "mH1YzoGiIA7AiMf3P2C9byL3QcR3M7OjZ1fzB3d3dv3M3Bp5WkJIATaGOkP0QfWpcY28zTGssPfIMnmo0XMQjeeXlOK771C+hLT4IJkmtten+QzgqpCjf5AmvIgPB0bY4sMxuviIl932VN+nkBPWA93EWqt0/7CwCDL1RbM7PDI=" |
10.1108/09513559510077797 | <jats:p>An important surge in recent years has emerged in quality
management initiatives in the public sector. Numerous techniques and
tools are available to organizations looking to implement change through
quality management. However, some organizations are unable to make
informed choices using these options. Describ... | Quality process analysis: a technique for management in the public
sector | [
"Navaratnam K.K. ",
"Harris Bill "
] | https://doi.org/10.1108/09513559510077797 | 2,002 | July | "dNlQTIigHNqBmJ/3f2Of6w73xIVVk/NLTlR29ZP/5t3ORBEZGsBeGCak2sHTIaTnMQ/9DTOcmEdsu0kt4muoPe0UoOH4z1Gmirk4qJAmPtep+R3gCBGqO4hutZ4MRp/b+581/KCX1S1HZNvgQHYUgYzCUql/UpK0TGpS3RFbVjc=" |
10.1108/09513559510077805 | <jats:p>Recent increases in the use of planning consultants by local
authorities prompted an interest in the decision‐making process. Initial
interviews uncovered some negative attitudes towards consultants;
however, a follow‐up mail survey of 240 chief planning officers revealed
that these attitudes were not wide‐spre... | A survey of chief planning officer attitudes towards planning
consultants | [
"Mitchell Vincent‐Wayne "
] | https://doi.org/10.1108/09513559510077805 | 2,002 | July | "wedcTIOGOLzE8Pf/72ifzwLfRMJVM/PjZlGya1X999XkkFA9E8RcGzaHC0P00KXrEg/dzLEslB9ovkypgFPYFd2egeS4x1imGLFoYJMmftKNeRypAoCIOfgV+FosJCqZ+Ps1XvCWh2xHxdtnCycWMsyUyQt/RZOxDfrWTZDbMiI=" |
10.1108/09513559610128717 | <jats:p>A major thrust in public service computing in the late 1990s is the building of electronic bridges between the large‐scale computer systems which have been embedded into the complex bureaucratic structures of late twentieth‐century government. This process includes the development of electronic links between go... | New information and communications technologies and institutional change | [
"Bellamy Christine ",
"Taylor John "
] | https://doi.org/10.1108/09513559610128717 | 2,002 | July | "mEdYXgCGGroAst7/XWm9IYfnVslVN/PjcldidXfset3OEBKpRsBfG3KHakty0KTrsy71TTWckGeois0s2BmYhP2XD8cZx3WuiLkQqDcGFmOFaQDgmo4OOwiJ7IoaJt6Jp/s1neCQh/V3RNdmAsJ2g4/KDCv/8ID0AOvX53/bDnA=" |
10.1108/09513559610146311 | <jats:p>Outlines the broad area of research into and, theory development of, public services management (PSM). Deals with theories on the State; governance; non‐profit organizations and PSM itself. Speculates on future trends and finally develops some ideas on how to cope with the diversity, complexity and dynamics of ... | Research and theory about new public services management | [
"Kooiman Jan "
] | https://doi.org/10.1108/09513559610146311 | 2,002 | July | "2M+MfoKimlrIWtd3f0ARe0b3A8RdF7PjYlJyTFf3/l3O3VtdEsDZWm6HA2HxQaTr0E+1zzfMmPcNst2N6HvYBO+ehOWxR3CugLtYaLEystWBeR3gioKiuoC7+AoMZuaZo7s11rUcw3RmhJdjAzrWgo/Emip32oIWSPJWVZVKJjE=" |
10.1108/09513559610146384 | <jats:p>Addresses the issue of how Australian and Canadian managers of human services organizations(HSO) define organizational excellence. Presents a study in which HSO managers were interviewed in order to ascertain their vision of an excellent ideal. Describes the methods and findings and discusses those findings in ... | Visions of excellence in Australian and Canadian human services organizations | [
"Emerson Rosslyn ",
"Harvey Cheryl "
] | https://doi.org/10.1108/09513559610146384 | 2,002 | July | "G9RYXAriP76BCvf3H2mFe0TnQ8BVN7MBblF2BTP+tt3EEBt8csBMkSKHOnM1RqSDmE78jDmM0NcM2lyt4VDIJO2UM+C449GsgPNIoJE2P9WRuRSgWiCae6C0vo4NJoeZ9t8lvPCXl+1GVN/hRC/Wgw3G0Apf0YPwTEZTlbUfLhI=" |
10.1108/09513559710156724 | <jats:p>Analyses the features, strategies and characteristics of health‐care reforms in the People’s Republic of China. Since the fourteenth Central Committee of the Chinese Communist Party held in 1992, an emphasis has been placed on reform strategies such as cost recovery, profit making, diversification of services, ... | Health‐care reforms in the People’s Republic of China | [
"Wong Victor C.W. ",
"Chiu Sammy W.S. "
] | https://doi.org/10.1108/09513559710156724 | 2,002 | July | "Mn0QjNOmAJ7ImC9XPQE9PzD3RhU3I/vpY1t5DHNnJn3GnQU5+sLVSTKCKkLYQ+Dr00r5DyGMUH+BBP2tSWCICP2NhWC57lG8GrHYGpp2MsenHQ7gyoDwf5AjuMxdBQ+5MosxvtCOB10+9Pdrpha2E8fGGCt0xrLUBPrUV/d6Sjo=" |
10.1108/09513559710190780 | <jats:p>Reports the beginning of a process for identifying significant skills in the recruitment, development and retention of high calibre public sector executives. Focuses on the qualities which will be of significance in the public sector in the year 2000 and beyond. Compares the research available on both public an... | Public sector executive development in Australia: 2000 and beyond | [
"Morley Karen ",
"Vilkinas Tricia "
] | https://doi.org/10.1108/09513559710190780 | 2,002 | July | "gOlMXAmiGr5wG9f1X0qV01fnxoJVt+Nh7Bl6Kdf+8P3gWBgdUsRc2CaDq1uyUKbvMQ/V3DOYmJcslkot4GHIFf2WA+X8z1iuirAQapkmNlCtyRTgOLCKNYDF/IqMJJeZt9sVf5qUw31DRNfiBidGoo3m2otvXZL0HOJU7bGXYiM=" |
10.1108/09513559810247902 | <jats:p>Based on a series of research projects which investigated the development and operation of anti‐poverty strategies by local authorities in the UK. Reveals widespread recognition of the need for monitoring and evaluation in order to promote policy development and implementation. Describes an exercise to test out... | Monitoring and evaluation of local authority anti‐poverty strategies in the UK | [
"Alcock Pete ",
"Craig Gary "
] | https://doi.org/10.1108/09513559810247902 | 2,002 | July | "Ud1cTopimR7AKdf3f2Gdbw/1RuFVs7njam5if1f99pzO0BCcikRtmiaLIw/106TrMQ/1gGesGLOopUmFwG8YHl2XAcQ451C8iLFiYLpmMpSlWQygkoKqu1jFutJ6BJ+447s1nqyWxmXGxf/jRyRUo82giwlt4JJ1TOrWZZHadhM=" |
10.1108/09513559910263453 | <jats:p>This study investigates and explores the needs and demands of Malaysian local authority taxpayers for financial information published by Malaysian local authorities. The study found, in the absence of standard financial reporting requirements placed on these authorities, a large expectation gap between the need... | Financial reporting by Malaysian local authorities | [
"Tayib Mohamad ",
"Coombs Hugh M. ",
"Ameen J.R.M. "
] | https://doi.org/10.1108/09513559910263453 | 2,002 | July | "QmdYfGLgkp7aC+P3X2qVawX3RcJHs7vCbjliRnfvfpyuMRk9ZoKembYHK9P9wKbrIg/xbLOcmnvJp00LwUE5ldeXAeS4z8CsKLEgaLsmtHWpaS3oApGMdVCNrto+RDbpo7s1mdyWh1wEhF/rH2TmkI3FmYtmkZL1DOceDpcbUnw=" |
10.1108/09513570010338221 | <jats:p>Explains how and why the household should, and could, be an object of analysis for a new social accounting. It shows that the household has been neglected in national income accounting, which generally tends to represent it as a black box. It also shows how the data from national income accounting can be rework... | Representing the household: in and after national income accounting | [
"Froud Julie ",
"Haslam Colin ",
"Johal Sukhdev ",
"Williams Karel "
] | https://doi.org/10.1108/09513570010338221 | 2,002 | July | "Q81YfgiiqkrgDod3/2o1a0XHTuIXI7eLdjczXHX8tdzOtFgY6gDbiTaaind9xLTrUoj9IxOMOM3GhkyjwGYci/+VFeYQ7kiMDrlAbTumMPyxSxficrKkfxiBL8pehpaYh7s9PPyM3t1mRf9jEzdWG43GCCt2QZLxSaLUDY57Bms=" |
10.1108/09513570210418914 | <jats:p>This paper is concerned with financial statement disclosure of environmental liabilities by companies that are coming to the US securities market for the first time in an initial public offering (IPO). This specific disclosure type has not been previously reported on in the accounting literature. Compares 26 IP... | Environmental disclosure by companies involved in initial public offerings | [
"Freedman Martin ",
"Stagliano A.J. "
] | https://doi.org/10.1108/09513570210418914 | 2,002 | July | "eP9cfgjkOhrYTiX3X2IdoUXXdPIVMLvTRhMye/OP7P3EEAg9EgBfWq4Vm1l9UL7jcM2wVLu8m8/ZimkNw0w5lfuXgea4xkjNmDA4KfO2lnKJySiocoCE59yEv16KJDDIm7s9v8iCp3puxJto00ZWoIVG2INvGxDcTKMer/pfTGY=" |
10.1108/09513570210418923 | <jats:p>Ethnography has emerged as a potentially valuable empirical means of understanding how and why accounting operates within organisations. However, its use in the accounting literature has not been without controversy. This paper addresses one of the key issues of dispute: the role of critical foundational theori... | Methodological issues | [
"Dey Colin "
] | https://doi.org/10.1108/09513570210418923 | 2,002 | July | "CF9YTgDgoprAipX/XWicayTF1uJXs6OJdlZiAHfvtZxuMBkdcoBLGTaGOspxxbTrgM/9ATOMkHtOp+0p0H0Yhu8VEeZ+xlGMkLNoqDe+NtiRSBXokICmc5aRrpIfRFb9g/k2mfyXh11mxV1hFxzWCo2ECKvvUYLwTJoeBfkLBjQ=" |
10.1108/09513579110000810 | <jats:p>The management of waste is central to any reconsideration of an
organisation′s environmental impact. Some Canadian experience in waste
management is introduced and some questions this raises for conventional
methods of accounting are identified.</jats:p> | Accounting for Waste or Garbage Accounting: Some Thoughts from Non‐accountants | [
"Laughlin Bob ",
"Varangu Linda K. "
] | https://doi.org/10.1108/09513579110000810 | 2,002 | July | "Ut1cfAGmst7ICFX3X0qdK0L3fdpFM/PbTldwwdGt7NzGEFE9G0HeXSaHGEF1hKSrk034g3+MGIbHqu0tw2Q4hP+WgMQQx0isEbsYYPG2ttyBfQjAQgCg85y1u8odBIiZg3k1lpyIlnxiRV9nU6N2KI/EzCp/E5P1DeaejbofHkA=" |
10.1108/09513579110003277 | <jats:p>Ecology considers the interrelationships between all species and
matter. It is argued that there are important direct and indirect links
between accounting information and ecological effects. A direct link can
be traced through identification of some of the conventional problems of
accounting. An indirect link ... | Accounting and Ecological Crisis | [
"Maunders Keith T. ",
"Burritt Roger L. "
] | https://doi.org/10.1108/09513579110003277 | 2,002 | July | "Q2YZfgKmKtrgCnX3XUsVaUTNTMpWMfHDNhVjZp/u592GEEiNIgDZGb5OG1V/RLbLcAh0IwuMWOeHru0p0U2cjM2VudY4xknuEPsybfo2NtyFSR7CAoasjxiFrtIKDgaYh7sVvtyAx/1ixV9rU7WWm4XE2qt/a7PxDQrcDfobHhU=" |
10.1108/09513579110143119 | <jats:p>The results of a longitudinal field study (1967‐89) of
International Foods, a holding corporation for a group of companies in
Pakistan is presented. It focuses on the influence of societal culture
on the development of accounting and control practices in the
organisation. Four specific issues are examined: How ... | Symbolism, Collectivism and Rationality in Organisational
Control | [
"Ansari Shahid L. ",
"Bell Jan "
] | https://doi.org/10.1108/09513579110143119 | 2,002 | July | "anVYTIBgutrAytd3XXIVa0TFxsdWM7HJYldmJRf/tt1mMFgdc4BIHDaWOkl0VLSrIA59iTOMipdqjmwrwEUIhPeUDeA2zUCshrMwaDciNt2xTSXogIKIa5idvModRObdg/s1n+iXl1VoxF/jB3j2Ao3n2i/vUZLwDKvfrXsbRhE=" |
10.1108/09513579210008262 | <jats:p>Introduces to English‐speaking audiences Schmidt′s defence of
replacement cost accounting <jats:italic>vis‐à‐vis</jats:italic> Schmalenbach.
That defence is significant in that it offers a reconciliation of
replacement cost accounting with Schmalenbach′s dynamic theory. Argues
that although Schmalenbach′s ideas... | Dynamic Theory and Replacement Cost Accounting: The
Schmalenbach‐Schmidt Polemic of the 1920s | [
"Finley Graves O. "
] | https://doi.org/10.1108/09513579210008262 | 2,002 | July | "MHsYfoDkKtqwhJd/bViV/wbV0OI2I7ObVkFBEjruddXGMEM5IwLJGL6MK0V5wLbp8Ex5ZzuMEl+KuO4uYHAaLO2UAMI65liMmH4YYfGmltmlOSTgwpKpawg5rsAdBIZch7k1mfWWhlRk9V8rkwt2G5/kmqpmU6PwCP7dH/8bFl0=" |
10.1108/09513579210017370 | <jats:p>Aims to evaluate critically the potential insights of the work of
Hélène Cixous and related feminist writers for the
analysis of accounting, including environmental and green accounting.
Such a potential is highlighted in Cooper (1992). It is initially
suggested that the feminist writings do have much to offer ... | M[othering] View on: “The Non and Nom of Accounting for (M)other Nature” | [
"Gallhofer Sonja "
] | https://doi.org/10.1108/09513579210017370 | 2,002 | July | "IlrYTQDiq86AChl3fWuVSwTH1MpXobPJPlNyWjftfNzGcFkcQgLZGSabKkF8RbSjSAz1dzOsGeeuhu0h0CkYjvuUlcYcZkiMkLgwaLcuttiFCRTgoAqkf4iBrtIdBEKYh/s1HfyXp/5ixd9km5XWKo/E3K9/Y4PwTO7eCbpbDjA=" |
10.1108/09513579210017415 | <jats:p>Explores possibilities for an expanded critical feminist accounting
in the context of feminist theory as developed in the important feminist
literary criticism literature of the 1970s and 1980s. Develops a series
of six theoretical platforms as potential starting points on which a
feminist accounting may (or ma... | Notes towards Feminist Theories of Accounting: A View from Literary Studies | [
"Chioni Moore David "
] | https://doi.org/10.1108/09513579210017415 | 2,002 | July | "AltdbwDiqtygCpF3NWuUWyTH1MoXs7MDdlNyVTPtdtzuclsYUgPJmTaaO0l9RbSrCc/1dTOsGNOuLuUtxi0ejv9UFed8q0iMkLQgaLckNtmdaRTg6MQk+4ihrsI8B1Idg/kkmfwSh91m1d1jX5FWKI/K/K93Y4P4SYsfHfYLTjI=" |
10.1108/09513579310042542 | <jats:p>Seeks to promote discussion of the pursuit of accountable
management in public sector organizations by providing a commentary on
post‐1979 experiences with such reforms in the UK public sector.
Particular attention is given to the nature and impact on the UK public
sector of the neoliberal agenda which took par... | Accountability and Accountable Management in the UK Public Sector | [
"Humphrey Christopher ",
"Miller Peter ",
"Scapens Robert W. "
] | https://doi.org/10.1108/09513579310042542 | 2,002 | July | "EF14TgCCuh6Autd3f0md6wL3V8JVs7PDZk92VXf/ft3uURo5H0bMGDaDcmt8w6TjMU/1mLusEOdI99mv0HmYBOefkUM/z1CsiLFoILUmNtWlWQzggICofyCh/MpfBhe4u/Mhn+yXh31nZd8n1jb2A43MXotnyYO0CDIeRbbNRjA=" |
10.1108/09513579310087408 | <jats:p>Explores contributions to the process of organizing the interests
of professional labour through a study of the debate on the governance
of the Institute of Chartered Accountants in England and Wales. The
Tricker and Wersley Reports have illuminated the tensions and
contradictions associated with the organizati... | Maintaining Self‐regulation: Making “Interests” Coincide in
Discourses on the Governance of the ICAEW | [
"Willmott Hugh ",
"Puxty Tony ",
"Cooper David "
] | https://doi.org/10.1108/09513579310087408 | 2,002 | July | "ClvYfIqguoqISsX3fUm9hwHtUstWM/NrZlNzZTPvd/zMsUtRBgLImCaJ4kt9wbTrEknxFzv8jKGs8vyB0SEcDP+Wk+Y+p1i8qJgqYLU+ttWtSQzi4KYpL6CFrMoeByL8s1sUmfyQo91w1ZWjFidGAw3GXqNvxZDUCJ73BbLbDiA=" |
10.1108/09513579410069858 | <jats:p>An external management audit is an independent examination of an organization resulting in a statement to external users on the performance of the management function. A simulated corporate overdraft decision was posted to 354 bankers with three groups of 118 bankers receiving the same package of information bu... | A Simulated Lending Decision with External Management Audit Reports | [
"Innes John ",
"Lyon Robert A. "
] | https://doi.org/10.1108/09513579410069858 | 2,002 | July | "UvVMDFriOr7YmGf7UeCczwSHdMJUM7fDQldwBTfv9NWEEFAcJkZPDiYHCmRdEaCrJY1wSPisGKfqKUxJcU0oBFOQHMUc7lCuEL86KLA2M9Sv+YzggoJCZ5wM/tufTxP8yfsHHxbOh3hK3ZulE1v2so1Fnit2U5LwDNLeDJuPbrE=" |
10.1108/09513579510086812 | <jats:p>Responds to the widely‐reported methodological problems which have
arisen in research into corporate social and environmental reporting.
Reports on an attempt to build a database of UK company social and
environmental disclosure. The motivation behind the database is an
attempt to provide, first, a data set whi... | Constructing a research database of social and environmental
reporting by UK companies | [
"Gray Rob ",
"Kouhy Reza ",
"Lavers Simon "
] | https://doi.org/10.1108/09513579510086812 | 2,002 | July | "at5cfgnkOtqgCHP3X2mcY0T3RsJVt7uLZhd6Vpfv/dxEsBg9ckBemjaWOkV11PSrQU35QDuMEJ/pnm+JwEE4jN2Wmee6zkGtgLoiKLOmtl29SQDIEqaGY9yVf4oeBjLYh/s9udyQh9xmxVkh00fWiI1E3q93AJLUTOKcjaabBjU=" |
10.1108/09513579610116367 | <jats:p>There has been limited study to date of the effectiveness of alternative methods of presenting accounting information for financial decision purposes. Explores the relative usefulness of the schematic face, compared with conventional presentation formats, for communicating the multivariate information set conve... | Improving the communication of accounting information through cartoon graphics | [
"Smith Malcolm ",
"Taffler Richard "
] | https://doi.org/10.1108/09513579610116367 | 2,002 | July | "onYMbgDgKJqFwFO/XWKVD0XRZcj1M7NrZnFCF1XfP51HEAAdSiJPHJYGu+X10bbjoU69XbOdGs/KiGgpRklwge0UgcS4x1GMHLrwaL4mdpmp6A3ocoWCSdmZ9VM9RTqdB/s3v+SKh3z7xJPvF2UGC43v2C9/e4PxCIKUHzq7Knw=" |
10.1108/09513579710166703 | <jats:p>Believes that green accounting should be rendered open and accountable and be properly subject to a democratic process to avoid shrouding it in a mystifying expertise. Offers a timely and substantive contribution to the debate about how green accounting might be regulated. Believes the accounting profession wil... | The direction of green accounting policy: critical reflections | [
"Gallhofer Sonja ",
"Haslam Jim "
] | https://doi.org/10.1108/09513579710166703 | 2,002 | July | "Bl9cfICkiNrAikf3e0sdwwD/VsJGMrPbfldyM5H+/tyOkEo5tgLJGTaKmsFxxbSrEQm4dSusGkfOpu0t03mcBfmVkea/5kjMkLgoaLe2tNSlaQjggICo+xiFP04fB0P8g7kVPEyUp3xiTR8t1xFWuw/EmKtmSxN8Te4eDbJPXCQ=" |
10.1108/09513579710180824 | <jats:p>Discusses the arguments for teaching environmental accounting and provides a sample of teaching programmes which have been successfully introduced in Australian and overseas universities. Also includes a discussion of developments in tertiary education overseas, particularly the encouragement and advice provide... | NOTES Courses on environmental accounting | [
"Gibson Kathy "
] | https://doi.org/10.1108/09513579710180824 | 2,002 | July | "x3ocPoKi+B7kyEP33Uude0XHwspWI7OLJnlSIpX+bd3EUEBZEkLIGKaPK0N1QabhIIv0k/mNDAfrIssFwl24Dvm1keUJhEDtEDoKKDw2PtyVCQzgEoCowxiR69qsBIKcx7kdtnwQl9RiRV8jV5XUuslE+apnJ5PVDWreDZpfDmg=" |
10.1108/09513579710194036 | <jats:p>Studies the transformation of social systems in health organizations in New Zealand and the way in which accounting systems are an integral part of the challenge to extant structures of signification, legitimation and domination. By categorizing various modes or types of social change, and providing analytical ... | Accounting systems and systems of accountability in the New Zealand health sector | [
"Lawrence S. ",
"Alam M. ",
"Northcott D. ",
"Lowe T. "
] | https://doi.org/10.1108/09513579710194036 | 2,002 | July | "Cl0cXIKictrAGtX3fWi1ayXlUsQXM7PJYldCRnfudt3OsBk5UkJZCDaGKn3xxLar2Qx0K6eslvfCpu0k0FwchP+VvcKx40KUkLFQqLh2Mv2VCRTgwIauf5CV7oJfBEKdg5k0vXyWh+3kxd+jFjjWCw2qjCtnwZPwCKdcVTUaDhA=" |
10.1108/09513579710367485 | <jats:p>Reports on the results of a survey of various groups of annual report users as to the importance, or “materiality”, of environmental information to decisions they may wish to make. Also investigates how environmental information is ranked in importance relative to various other items of social and financial inf... | The materiality of environmental information to users of annual reports | [
"Deegan Craig ",
"Rankin Michaela "
] | https://doi.org/10.1108/09513579710367485 | 2,002 | July | "St5cfgnmIl7UCHf3zeocI0WfR8JFIfNDThN6BtGeZtyGlFA9EgBPmz4Hi0H94KarUkn3UaucGIPLr28pwko4HkmWEdSwxkmPGLgqILe2lmS5aY3oI4KMh9iN/dqPZDKZhbk1vnyKh+xixd0jG09GiI1lmKt/cZK5DaLejbgfRmw=" |
10.1108/09513579810215464 | <jats:p>General purpose financial reporting by Australian government entities is claimed to be in the public interest, providing users with information to monitor use of government resources and to make resource allocation decisions. This study argues that these claims to economic usefulness cannot be discharged by the... | The questionable economics of governmental accounting | [
"Stanton Patricia ",
"Stanton John "
] | https://doi.org/10.1108/09513579810215464 | 2,002 | July | "cu8cfgrCGprBCmbXf0idcyXN1chHsbMDbndjJvfOdtTOFFs4YkNJkqYFqll1xKTrsAnxBy+cEONAus0hwVgkjN2VkPc4x0isELkQIH8mttSNfQ3gAoGMUzCpr9IfJkaZw/sFtNkAx30mlV+nV1/WAY3MCKN/MZL0TErcjzTbDnk=" |
10.1108/09513579810239873 | <jats:p>This paper presents a longitudinal study of corporate social disclosures by publicly‐listed Singapore‐based companies in the banking, food and beverages, and hotel industries from 1986 to 1995. Annual reports of all the 33 companies in the three industries were examined and it was found that 16 of them did not ... | A longitudinal study of corporate social reporting in Singapore | [
"Tsang Eric W. K. "
] | https://doi.org/10.1108/09513579810239873 | 2,002 | July | "+HZMfgLkOl7gCGd1X2GdP0TnU8pXg7OLZhV6SbPv9/zMkAlJUkBfiLKGu0f1VLSD4E/xxLu8kM+pru8PwFQYBWOWG+a46nGMmjG4IJcmtsy5SQTocra2ZyQNf8oZBi7Zi9s93NCAh9hMxNsrywb2io3F2qt3UYLQTPOfnrLZRjQ=" |
10.1108/09513579910259889 | <jats:p>Compares the philosophical backgrounds of the disciplines of economics and accounting in view of complexity theory. The relationship which has existed between the two is examined as well as the problems of such inter‐disciplinary studies. Decision making, target costing and the need for future collaboration are... | Economics and accounting | [
"Shiozawa Y. "
] | https://doi.org/10.1108/09513579910259889 | 2,002 | July | "YHMNfgrmqtrAiNc/XUqVe2bNUcJXM/P7flRwJh/t991CFFFZagPJHL6WO8V1Rrbj1Ay9QyOMmndLKvxpVGdUBP2UMfd471mMFDooaHgmNtmFYRfgQoGKC5QxroAeBhcMh78ltv2QhtR0hc9hdrrWKs/GmqtuW6JwDMOcHZKbHjQ=" |
10.1108/09513579910260021 | <jats:p>Chaucer’s Shipman’s Tale is a satire of late medieval mercantile culture, and it is replete with commercial and accounting language. Literary critics have examined some of the relevant commercial elements such as the influence of double entry bookkeeping and the operations of late medieval foreign exchange mark... | Studies of accounting and commerce in Chaucer’s Shipman’s Tale A review article | [
"Buckmaster Dale ",
"Buckmaster Elizabeth "
] | https://doi.org/10.1108/09513579910260021 | 2,002 | July | "6OocP8LqqrrlzpP/XWKVyWXJ1epWE6NjYlN2PxKMfNxG8EBZAkLJnK4Xumn9wbSqocj5R7uMi9/qrmwr0CAYjP+Uk4N8j0KMELMg6fYy5titKRngoqGHW7wpvtaMB0bYi/k3Hf7Qh1x2zR1jky9WKo+BDK92X4LwJIvdRbC7DvA=" |
10.1108/09513579910277393 | <jats:p>This paper analyses the professional accounting environment in Brunei Darussalam with particular reference to the organisation of practitioners. In terms of the wealth of the country, its stable economic, social and political structure, the formal regulatory structures in place and the ongoing British influence... | Professional accounting environment in Brunei Darussalam | [
"Senarath Yapa P.W "
] | https://doi.org/10.1108/09513579910277393 | 2,002 | July | "SndI/gqmmP74iuX/XUsVYwXF1sZes/NJZlMCKzLvdt3MsVpYVsbaGLaBqkd5VbTLuI31bzOcmGds9+wt0VUYBPmVH+M+hlCsnrsAKDcmttStyBTwkISge7ChrsofRgado7s03VyHh1RwxB/jNj1WA43GuKtnWJP0DOIXlfIZHHA=" |
10.1108/09513579910283440 | <jats:p>Perceived increases in the proportion of human capital in the production mix are matched by calls for the development of methods of accounting for human capital. The term “capital” is used in a range of academic and professional fields. Cultural capital is a term from sociology, closely related in meaning to hu... | Cultural capital and accounting | [
"Thompson George D. "
] | https://doi.org/10.1108/09513579910283440 | 2,002 | July | "Cm4YfgDGir6ggtM3XXq162Dl0sdWM7MDald2MRvvNtzntBscAwBJmDaAOkp9wLTjkAx9z7uMiP9Oktwp5E0YiH8UB4O8z0CsCr00aLI2ttS5KRTw4pKYc5ANvsIdBFedh/s1vPiVh01u1V+jV39WO43H2Kt3QZHwRKJejbJaFhM=" |
10.1108/09526860010327056 | <jats:p>This article compares the ways in which we think about errors and poor quality in health care to the approach taken by other industries. It proposes a more scientific study of accidents and “near misses” in health care and a systems perspective to understand errors as the logical outcome of a chain of events. T... | System negligence is at the root of medical error | [
"Øvretveit John "
] | https://doi.org/10.1108/09526860010327056 | 2,002 | July | "EvlZfIijuMrFqPv9XSE972TnQcNXc5GhZlV21LPt8l3MlBpdIoDcUWSeinmRQqTrUMz8iSW8ytdpqugsYXHUjfmUIOK7rVSOCrEwfJB2M5WlPxXguiCaZ4gRvY4PBo+oX5s3P7iek00q1M/wQiMUK8+OnC13w6IeDabUDTOaPj4=" |
10.1108/09526860010337019 | <jats:p>A partnership is founded on equality and mutual respect. In health care there is no balance of power between the patient and the health‐care professional. To be able to create healthy partnerships we can aim for a balance by focusing on the interpersonal relationship between partners. To understand the system a... | Patient participation requires a change of attitude in health care | [
"Hage Enehaug Ingrid "
] | https://doi.org/10.1108/09526860010337019 | 2,002 | July | "0x1UfYC2NFDAmPe3PWg1bij3x8R8sZ+jd1By0zN/803BuAldIsNc0yAaqkOSUvTjUtrUgxE8LCdv6OylYEDoKX0VIaL553DEGLHgVJP2ptXdPxXgu6CKdQgyOWptBgq6ips1vsDSF/gH1dblAyBWIMfK2i1/woOoSbgWRXpTOjM=" |
10.1108/09526860210415579 | <jats:p>An audit on quality and service effectiveness at a community mens’ meeting place located in Kwinana, Western Australia, was undertaken using the tools for reviewing mental health services, in accordance with the 1997 National Standards for Mental Health Services. A psychologist collected data, throughout a six‐... | A mens’ meeting place: quality and service effectiveness | [
"Pennebaker Duane ",
"Vogels Rosina "
] | https://doi.org/10.1108/09526860210415579 | 2,002 | July | "E/hdTYhiPtzJCHP3P2s96wzHVOFVs/Phbn9yBDH/9p3Kthq4QkhdGCKHGUPXkqavEw79jwesXAetuckt0HFInc20AeC8i1C+CbVCIMk2FZWdfR3lAiSKZeCNu5J9hyf58YclPOSWzz3KVLmnQD0GA82cyC1fZZbUTXJWX2GbPjM=" |
10.1108/09526869410052445 | <jats:p>Describes an action research project to improve quality in three
hospital departments including operating theatres, X‐ray, and medical
records. The approach combined quality assurance (QA) or audit methods
with those of continuous quality improvement (CQI) or TQM. The intention
was to bring about improved organ... | Continuous Quality Improvement in an Acute Hospital: | [
"Potter C. ",
"Morgan P. ",
"Thompson A. "
] | https://doi.org/10.1108/09526869410052445 | 2,002 | July | "UtxRbYgiEprACLN3PWG96wb3xuVVs/NjSlB2pPP/5r1MjBk9EsBfWXakOkPXk6SjEM61zTm82jdtsUgl4UOwAe0UJOO6zVCmKPEyoJB2spWnPR3gGiOOv5g2vZ4MJxvbfps1vPiSl23P1NukRD4UE5XFyC1fWIKYTGhWVZG6fjM=" |
10.1108/09526869410067098 | <jats:p>More and more organizations find that a constructive and open dialogue
with their customers can be an effective strategy for building long‐term
customer relations. In this context, it has been recognized that
effective complaint/contact handling can make a significant contribution
to organizations’ attempts to ... | Redefining NHS Complaint Handling – The Real Challenge | [
"Seelos Lilo ",
"Adamson Colin "
] | https://doi.org/10.1108/09526869410067098 | 2,002 | July | "ElxETImiMN7BkPd3PGAdb0b3V8BQs5vnblR2F1P/ZV3LmAotU8JYmnSCOWO1A6SrF1/crSGs2Fdp+XwtZUEpnfwUgaSZp3SsAqfqrJGyJtSvPRTgCrKKO9in/5idhgv5r5s1HMCCV1xOSNcnwiAWAs/G3q9tToewDGrWRTlbNjk=" |
10.1108/09526869510078013 | <jats:p>Examines an attempt at implementation of a total quality management
programme in a university hospital in the Czech Republic where patient
satisfaction was found to be very high. Tentatively ascribes the
“generosity error” to the historic experience of the
population. Demonstrates that this factor may be compen... | Rectification of the primary data obtained by a patients’
satisfaction survey | [
"Kasalová Hana "
] | https://doi.org/10.1108/09526869510078013 | 2,002 | July | "0lwQfaqis57AOJf/f2UV6yb3RfFWk6fhQlV2xVHv5n3EkBs9ekJcUWCGqkPXg6SjEMr5iKm8mFdtqPmpYULgBMkVACH4z1SmCvXqeJgmItWXfxTgMjGefLA/vE4NBCvZ3sM1Ptqej3nXXP9hQDaWIs+MiC5/X7KxXHaSnZOaNjs=" |
10.1108/09526869510081820 | <jats:p>Outlines the use of the “value from resources” approach
to build bridges between clinicians and managers. The simple but
powerful use of graphical interactive presentations has resulted in
increased staff awareness of how quality improvement and resource
utilization are inextricably linked.</jats:p> | Value from resources in Southampton University Hospitals NHS Trust | [
"Owen Lindley "
] | https://doi.org/10.1108/09526869510081820 | 2,002 | July | "UFoUTIimkprB6db/PWq9DyT3R0XU8/OhenFyx3H+5l3EkBkd0kJfUcaIKkDn4aSnW979DbmcmDcMoOwvVmJ4Pf0VEcK4z1CsCDhgrNB28tmjfR6iSiGOcYB1vhoNRnKYxgs1vraEl3xjQPenQjcWEs+Mwip/S5T4TdfU37kbMiI=" |
10.1108/09526869510081875 | <jats:p>The National Health Service (NHS) has many different kinds of
professionals and managers working underneath its large umbrella:
non‐clinical managers administer the work of health‐care professionals,
who in turn are concerned with the management of patients’ treatments.
Delivery of health‐care services involves... | Involving patients in the provision of community care | [
"Bell Louise ",
"Berman Brown Reva ",
"Morris Barbara "
] | https://doi.org/10.1108/09526869510081875 | 2,002 | July | "kn0MTIrCsN7IOJf3f2A9byT3R8VRs6OhYl3yxlP8Z93F3Ao4IkNYiRSDo0PxoqSjH978nYmMiCfIsuqp0GjoHeWWhIC4r3CsCLD6IJk2EvSH+RXhAqCMP9A2vprNRmKZ8Js3vODIhn130J+n0BKGE82Fnq9/yYKxDHJQRbHbOjI=" |
10.1108/09526869510089237 | <jats:p>Communication is becoming increasingly identified as a significant
factor influencing the ability of the NHS to achieve high‐quality
outcomes. Typically, organizations have tended to conceptualize
communication as a process dealing with external relationships.
Emphasizes the importance of both internal and exte... | Integrated communications perspectives and the practice of total
quality management | [
"Tourish Dennis ",
"Irving Pauline "
] | https://doi.org/10.1108/09526869510089237 | 2,002 | July | "EnVMfIuiMv7AmNd3NWCdfwTvQ8BQsfPjRlV2Flf+t1nNmBodUsJJFHaGOmW1E6Trml7cTTOs0McIcmwh1AHoJPWUoeG471CkgbXoIJk2NuWlaRzgEoCOO5im/picRguZ7csRvPDMF90uTJ/kQjYSA83IWr1nUoO0DXLQTbGbNjM=" |
10.1108/09526869510089264 | <jats:p>Reports on an inter‐agency initiative in Wakefield that used a
needs‐led case management approach for the resettlement of 32 former
users of long‐term hospital mental health services. Reviews the
programme using headings provided by the values which underpinned local
mental health services, namely, that service... | A needs‐led approach to hospital resettlement | [
"Higgins Ray "
] | https://doi.org/10.1108/09526869510089264 | 2,002 | July | "0l1cbIumkBzCKvd/Z2id6yT3R+V5t+ODal6yh3H/5FTO2BK4QkBdmE6POMHw0qCrHw7dnTeM9DeJ4Mm91G4ZlUkGBUT553C+gbaIIhC2EvTXHRXhQgGId1CzvgJ9BiCZ4dM1OcwUh73+BNenQGQWA83I3i9/yaKwDHLWV/DfPjs=" |
10.1108/09526869510101593 | <jats:p>Presents Cheviot and Wansbeck NHS Trust’s strategy for quality
improvement with a patient‐focused approach. Describes the development
and implementation of multidisciplinary pathways of care. Discusses the
benefits of using the pathways. Proposes that multidisciplinary pathways
of care are the ideal method of r... | Following pathways in pursuit of excellence | [
"Nelson Sylvia "
] | https://doi.org/10.1108/09526869510101593 | 2,002 | July | "UtkVbYiiud7B2Nd9N2A96yb3w9Vx8/Nja1P21lP25pnN3RqdAsrcEDaIO0GVkqTjGsz1jTGs+Gfo8mgkVko4Nd0UhUa9h1CmCuDo5Zi2W9SnnxTgIiCKfZiyup7dRx+z/YM1Pfqel02PSM8hRDYUE8yE3C32xKI4TeZUV5E7djM=" |
10.1108/09526869510101610 | <jats:p>Presents a review of the patient information literature used in the
Taunton and Somerset NHS Trust. Describes the changes made to this
literature in an attempt to improve the patient experience of the health
care delivery. Highlights that appropriate, timely and effective
communication with patients can improve... | Developing standards for patient information | [
"Richardson Kathy ",
"Moran Sally "
] | https://doi.org/10.1108/09526869510101610 | 2,002 | July | "kvwVH4jiqRrQGZfzN2A9ywf3RcXQsbMjdlz2VnF+djzEmAqdQspdCmaCI0HT8KyjWs/9zSG8GFOoQ+ig00AZnV2XAEa4h9CsALDoJFC2V5WvHRXhKqCMPNi+v8qNBgqp6Zs1vfaSF52bWt8mgAIAAt+Imq930qCUQXfUTzs7cjY=" |
10.1108/09526869610112734 | <jats:p>Implementation and maintenance of a quality system in radiotherapy organization is discussed in the context of the Wessex Radiotherapy Centre, Southampton (UK). Examines the various development stages, staff attitudes, financial implications and identifies the positive and negative benefits.</jats:p> | Implementation of ISO 9002 in cancer care | [
"Aspley S.J. "
] | https://doi.org/10.1108/09526869610112734 | 2,002 | July | "gh0ZXagimNzQqNdxdWv16ibnROVSM5MjSnvm41H1JJ1MyBq9GshcEWbK6gH1g6blGo7diTmNXFfossnowWBqHG22qEGpz1S2Cr1QIpA2a/WpXRfgA6CKf/i//piNBTv51Is1vPiWFyTGUNuhRgoAA83Jnqx/0JCQSXbWZLFedjs=" |
10.1108/09526869610117766 | <jats:p>Describes how the challenge of providing rehabilitative services at reasonable costs is beginning to mount. The management of quality in rehabilitative services is therefore gaining increasing attention in the health care arena. States that if a link is implied between the above stated goal and customer satisfa... | Quality function deployment (QFD): application to rehabilitation services | [
"Einspruch Edith M. "
] | https://doi.org/10.1108/09526869610117766 | 2,002 | July | "UplVbomiEt7ROpa/fWEVa6TXx+XSs/OlShdy1zH/5B3flBq5GkJdGGAAqUHV46TvFM75y7mM2Eesquipc2FJHc0VAGC471CMCDnQaJD2A/WLPRXgKjCKPdA+vZoNBIvZ/os1/OqG2XzzWJttRi6WEc/Ami5vW5O0DHBW1tsadj4=" |
10.1108/09526869610125037 | <jats:p>Aims to determine the extent to which women suitable for community‐based antenatal and intrapartum care will require hospital contact. Reports on an historical cohort study of low risk women who underwent standard shared care and for whom the records for both pregnancy and delivery were complete at The City Hos... | Pregnancy care of the low risk woman: the community‐hospital interface | [
"Kean Lucy H. ",
"Liu David T.Y. ",
"Macquisten Sue "
] | https://doi.org/10.1108/09526869610125037 | 2,002 | July | "w/kFbNpnAwjjLKf3N2A97Qb3Q6Vls5XrYlAyBm9953XN2QsZ8kgbizYXawHVUqyrGg6dDhVs/LYoT8i0EGYIiMweBGSwJ3i0CaXoLJi2A9TTex+wbkGefvim7l5cBCq5sJszMc2ch12exd5lxAdWMs3FmK1377KxSDP0FPOSfio=" |
10.1108/09526869610150237 | <jats:p>As part of the evaluation of an experimental programme of surveillance of institutions for the semi‐independent and frail elderly using the RAF method, an examination was made of the licensing status, quality of care, and completeness of the surveillance process. Included in the examination were 126 institution... | Licensing, quality of care and the surveillance process | [
"Fleishman Rachel ",
"Walk Dror ",
"Mizrahi Gad "
] | https://doi.org/10.1108/09526869610150237 | 2,002 | July | "038dfojiGx7iPbvZf2AVaybnQ+UVs/PATlNXRxP99t3qsBhdZshdEAaPGkfV0qTvUF7VGS+spAeo5kmtUHW6nEkfEOC5xdG+mvHIcpOyVuUXeR3lw6PaPTDG/NIOpQ/4+rMVv9CUl32HVN/mYE9WAcTliIl+xbKUDEZSIJO6ChI=" |
10.1108/09526869710159624 | <jats:p>Addresses the severe criticism by the Health Service Commissioner of NHS trusts for their handling of patient complaints, particularly the attitude of managers and the new NHS trust culture, which emphasized that patients should be considered as more than just customers. Argues that the word “customer” should n... | Don’t throw out the customer | [
"Deffenbaugh John L. "
] | https://doi.org/10.1108/09526869710159624 | 2,002 | July | "krxMfMmioNrFuPczPWEdbyL3R8Fys6OhYlpyVzH/Z13DmAo9M8NcGnaCuUPxAqSqUt/cnaG8IMcouu+pcEDojf2UgaaZp1CkArDipJO2ItS/HRXi4qCKb4A3vkidBib5rds3PPACR1xe3JYl0yMWMM0l2i1nQ6OQDbLURTB7rjM=" |
10.1108/09526869710166987 | <jats:p>Many different activities have been defined for the effective use of clinical audit. Proposes a method of linking the practice and outcome of audit with the Trust business people, setting out criteria methodology and background following a two‐year research study.</jats:p> | Reviewing the value of clinical audit: is now the time for a change? | [
"Lester Howard R. "
] | https://doi.org/10.1108/09526869710166987 | 2,002 | July | "UttcTYhist6BSvfxfWs97wTVxMBXsfNBZl9aphH/5J3EtBiVIslfmHYHO0f3waavGcp1xFmoyJbsKuokUH04tU2XBcb4z0CuCf0KYDD2W9Sn6Z3ggiKEeZiXv5qdx5PZwL81vNKUhXwgXJvlQx9WE43HzitXSZO4DPNUTZkbPjU=" |
10.1108/09526869710167030 | <jats:p>Presents some examples of the implications derived from imposing the objective of maximizing social welfare, subject to limited resources, on ethical care patients management in respect of quality performance of health services. Conventional knowledge of health economics points out that critically ill patients ... | Measuring technical efficiency of output quality in intensive care units | [
"Puig Junoy Jaume "
] | https://doi.org/10.1108/09526869710167030 | 2,002 | July | "0HwYfgimC5rAKOb/fWwV6yX3QeVXM5fjKhRzErNtZn3PlBpd4oDdUQaYaHHUg6TjUEb5yamcqOfNhv2hYUCwA8mVhIK5x1K8OjLIKLgmNt2nOxfichGWffC2qQ4PBh+Zvhs3vtSOmP0mtN/1VB8WAs/FXC5/Q6JxDDLSDTsaNhI=" |
10.1108/09526869710174230 | <jats:p>Hospital environments have changed dramatically over the past two decades. Hospitals now have to contend with the dynamics of regulation, market forces, and quality and cost‐conscious environments. The strategies proposed here emulate the changes pursued by much of US industry. Provides a framework for analysin... | Managing hospitals in dynamic environments | [
"Godiwalla Yezdi H. ",
"Batra Harish C. ",
"Johnston James A. ",
"Godiwalla Shirley Y. "
] | https://doi.org/10.1108/09526869710174230 | 2,002 | July | "UtpcfYminFrgGNf5dWA9+wLfQfV1M9PjZ0V2Y/P/8v3MxBs9MsDdWX6AumuUg6Sj0E+9jTmM2MdsYmmt8FOAoOWUgeOyzVSGELQyIIG2ds2lbxXgehKKY8i2vI6edw+b8pMVvPCal31O1NvhRj6WE4fEWCx1U6cYDCtWFbMaPio=" |
10.1108/09526869810216034 | <jats:p>This paper reports the initial findings from a study of the application of process analysis into a general practice. It discusses the issues surrounding the relationships between clinical and managerial tasks. A new model of primary care is proposed which takes into account management issues and separates out n... | Process analysis in general practice ‐ a new perspective? | [
"Boaden Ruth J. ",
"Zolkiewski Judy M. "
] | https://doi.org/10.1108/09526869810216034 | 2,002 | July | "At0ITIiiMNrAONc3f2E97wT3x+J1M/PpbFdShkf9Jd3MYFgaUoJJGHaEe2HwQKDpX8zcj1CMuhfJuuysUGAYne0UkeWYx1iuILtoLLA2etS3/RzgAqKwK9invZidBxuZbbs1v++YVn0KRZvlljdWA8/BXq1ux6CxBCLVTZHbGhU=" |
10.1108/09526869810243935 | <jats:p>This paper report the effectiveness of a nursing quality assurance program over three years, which demonstrates improvement in the incidence and severity of post‐operative clean wound infections and the associated extended length of hospital stay and cost. General surgery categories included cardiovascular, ort... | Quality and cost impacts: prevention of post‐operative clean wound infections | [
"Lapsley Helen M. ",
"Vogels Rosina "
] | https://doi.org/10.1108/09526869810243935 | 2,002 | July | "VqkFfMnmkxrSCLfbP2M16wT/xdU189FjTz9yxfP/4J3VQBIZwkNZ2FKGWkPV4+TvEo28jU282NftKGglkWMwAWkWJeGc7VScCbCoudh2x5anLYzhYiCS9Zg2fd4NRwu5+5sxvNCKh3gzRd/gRR6Us92F3C139xK5TGJWH5lacjo=" |
10.1108/09526869910249631 | <jats:p>In Sweden, hospital stays, deaths, sick‐ listings and censuses have long been stored on electronic media. The purpose of the study was to apply post‐hospital survival measures to hospitals having differing degrees of specialization by linking existing data in censuses and in‐patient registers. In‐patient record... | Survival during and after hospitalization: a medical record linkage | [
"Svartbo Boo ",
"Olov Bygren Lars ",
"Gunnarsson Thomas ",
"Steen Lars ",
"Ribe Martin "
] | https://doi.org/10.1108/09526869910249631 | 2,002 | July | "2vsVfovmgtrgLsL/f2A1bwb3ReF1M5NrTxczBHf/9NVM8AotcsBJECSWaHP0kqSrUgb5TRkcBg+po0go4UUAicgVEcKwzlCuHrFgIJj2N62i6ZXi4rOUZ8iTrYoOBDrZt5s9udxch92mUN/jFRcHG82NnC93w7KRSDLUT7Oaeno=" |
10.1108/09526869910261259 | <jats:p>Wakefield and Pontefract Community Health NHS Trust uses the European Business Excellence Model self‐assessment for continuous improvement. An outline of the key aspects of the model, an approach to TQM, is presented. This article sets out the context that led to the adoption of the model in the Trust and descr... | Improving performance through self‐assessment | [
"Pitt David J. "
] | https://doi.org/10.1108/09526869910261259 | 2,002 | July | "ltkYXIiiOx7Aitd3P2k97wTXR9R1E7PjR1x2NPP39f3M0RqdGsLdGDaO+kHd06TpHM7ViLm0SE/I8Uis0mD4Jc2dkYC5jVG2ivRoBJi2P9Sl3R3gAjCSNZgnvppcBxv5/9slvrqW101G2JuhgHYEgs/M0C1n6pK0hHJSHLibfjI=" |
10.1108/09526869910265093 | <jats:p>The new NHS White Paper (DoH, 1997) provides for a new legal duty of quality for chief executives in Trusts. Clinical governance is seen as a central tenant of this legal duty which is designed to raise clinical quality to the same level of importance as corporate governance.</jats:p> | Clinical governance: culture, leadership and power – the key to changing attitudes and behaviours in trusts | [
"Hackett Mark ",
"Lilford Richard ",
"Jordan Joe "
] | https://doi.org/10.1108/09526869910265093 | 2,002 | July | "ElxcaIviOZrBCsfxN2k95yf3x8VXc/dhRld+BnHvT/3N2RodVopb2GaLu0mQ8KTvWk782SG8ypfs4MiscHkYNPWWFaC471CmCqCIZpm2t9CtfZ3iOgCK/ZAnvQ6tRhP6wos1nPCUh/1OUN+hAUJWA1fI2I1HSqKRCPLURbuLNDY=" |
10.1108/09526869910280348 | <jats:p>In attempts to improve the quality of health‐care services in the USA, health‐care providers must be aware of and understand the socioeconomic characteristics and cultural values of minority populations in order to better serve these patients. This study focuses on the Puerto Rican population and issues of qual... | An investigation of expectations and perceptions of health‐care services with a Latino population | [
"McGorry Susan Y. "
] | https://doi.org/10.1108/09526869910280348 | 2,002 | July | "0u5VfLgQt47SKNXXPWsVb2H1x4dXM5chcHFy1PN/Zn3GsBsdcsh80WaXW0n3w6TrUt68jUWM+nvsokysRGr4kFmUheKZr16cCrTY5JIlk4axCBXgIgCOfIAzvh4dJCf7Qos9vv5Im03HzNukAg4UC90kmCJ375TRTBJ3hRF6GjI=" |
10.1108/09534810010310221 | <jats:p>Just what is the “self”, the core identity of an organization whose longevity we might want to study? What is it that persists, that has the longevity we are trying to explain? This essay is a reflection on the answers to these questions.</jats:p> | How long do things last? | [
"Akin Gib "
] | https://doi.org/10.1108/09534810010310221 | 2,002 | July | "mP7UXAAkMt7wCsUzXUtUT03nU4Z9M/OBdld+ZLH/9NzOMBrVesRbXCqWX2v1YaSjkE79kTW8iYGpu8yt5HBIBP22AYM660GciHsAbLC2Ns2pCRXgOqKKZRqXnoKPBrydD780n/jQg2xWxJ9zjypWAo3unCl3UbPwSNoVVTwaAjg=" |
10.1108/09534810010338979 | <jats:p>The concepts of critical theory and complexity merit criticism. Growth of knowledge merits paradigmatic sacrifices. The erosion of orthodox establishments and an on‐going re‐structuring of research communities make the sciences of management susceptible to the influences of critical social scientists. A change ... | Critical complexities: From marginal paradigms to learning networks | [
"Magala Slawomir "
] | https://doi.org/10.1108/09534810010338979 | 2,002 | July | "LH9YfgqmPv7Amvd33WmFW0blVsdWt/PDYlRwQHPu9tlNEBt5E4DZGGaHOmNwQKCn0A70jbGskCcOP/2N0F2YxumWLsJ4J12skLEoqJV2NtmFaQSgEICqc4gJ/ogrRk+Yp/s01eCXk2xmhc11NrNWC4/EVCn/WYGwDf9UVdUKDjE=" |
10.1108/09534810010339068 | <jats:p>An important component of managers’ behaviour is their perceptions of power. Suggests that an examination of managerial resistance might be one way in which questions relating to managers’ behaviour can be answered, particularly during periods of imposed organizational change. By applying the concept of ideolog... | “I’m just me” | [
"Young Ann P. "
] | https://doi.org/10.1108/09534810010339068 | 2,002 | July | "inTYTgDgNt4A2tV3bXid5x7nV49QM/PjYlEyUTf/9/3q2BE/E4BNmD6EImMwUbar8B+fHLOMiJVo9e4t9N1YzO0UC+Cc73mukLEioJc+PtW9SAyoM4MKZogO/Ig/BG6Ip9E3e7CGhyxG1NvhXiP2Ao3OXC1nUIG0WpL2gXFfQjA=" |
10.1108/09534810010378560 | <jats:p>Complexity researchers have identified four basic assumptions underlying non‐linear dynamic systems (NDS): the assumption that change is a constant; the assumption that emergent systems are not reducible to their parts; the assumption of mutual dependence; and the assumption that complex systems behave in non‐p... | Emergence as a process of self‐organizing ‐ New assumptions and insights from the study of non‐linear dynamic systems | [
"Bergmann Lichtenstein Benyamin M. "
] | https://doi.org/10.1108/09534810010378560 | 2,002 | July | "SHEYfhCmFt5Amtf3XWl928xHUsT0M+PHZlVyZDf8t9nMEBp5W8JNGGaFOmGwx7Dj0F70rTEs2M8p8uwtwVEYROUUL0S611G+ALVyuJMyN9nFexTgU4Kqa5iJ75JPBk6Fwts13/CWh+z21R9xJrp2gI/O3inn0oGwSOMfxfGbFhs=" |
10.1108/09534810010378588 | <jats:p>The information age has highlighted the complex nature of our organizing systems. Complex systems move between ordered and disordered states. Ordered states condense near attractor points which include bifurcation points where order is redefined for the system. Such points have occurred repeatedly in our econom... | Emergence of virtual or network organizations: fad or feature | [
"Black Janice A. ",
"Edwards Sandra "
] | https://doi.org/10.1108/09534810010378588 | 2,002 | July | "GPhYfoCmlv7AkNf/XWnxC0fvd8XUN/PzblViZTf8411NEBo9SoRPHWaGOm+wQ6Tj0k78jTGMmu8iq0yp8BVYxHWUC8CbR02uiL1w6Bk2Nt3FeQSAG4u6B1i5rJIahhuMhps135CWg21+RddpJq52C4/OHCn/6qGwbtPWxdIaHj8=" |
10.1108/09534819410056122 | <jats:p>Provides theoretical background for examining the development of
self‐managed work teams as a total quality management (TQM) intervention
at the employee level. Briefly summarizes the current knowledge
regarding self‐managed work teams within the context of sociotechnical
system design. Discusses the origins of... | Self‐managed Work Teams: TQM Technology at the Employee Level | [
"Sexton Carol "
] | https://doi.org/10.1108/09534819410056122 | 2,002 | July | "FNxYXIjiNl6wmNf3Xy+d6qz314d1E5NjThF0RHf/t5lGFBQYWsBeAWKUvmOwQ6TjmE/VjLGM2Y/k40yt5EDYpOUWKuG6zVGmCLc4qJC2O9WheRXgkoKaYdi0/JofB6+Zvts1vdq2NiRPzNdhRqdWio/DTi1vUoOwTmJW5PMbVjo=" |