DOI string | abstract string | title string | author list | URL string | year int64 | month string | vector unknown |
|---|---|---|---|---|---|---|---|
10.1108/09534819410061379 | <jats:p>Describes three approaches to incorporating sustainable development into
the agri‐food system. Presents the argument that long‐term sustainable
development demands trans‐formational change, whereas stop‐gap
sustainable development measures can be introduced on an add‐on
piecemeal basis. Rooted in strategic choi... | Build in Sustainable Development and They Will Come: A Vegetable Field
of Dreams | [
"Dyck Bruno "
] | https://doi.org/10.1108/09534819410061379 | 2,002 | July | "TdZYTACiPF7AKmf3XXiVGy1vxvxXMPXRdltyS7P/990GFFitIgRKCCqWO9N1RLTj0k5khbXMGMOBpEmt4UW4Bv2XEeI6Z1nskPcI6Nu2PsyFGRzga4Ku35iJ7NqLREyZ1poV/hC2luh+xU97B/A2Ig/UWin/dpElTWbVRXRbRjI=" |
10.1108/09534819410072737 | <jats:p>Tells the personal story of one individual′s journey in trying to
understand how she is situated in the world relative to others, what she
has absorbed (often unconsciously) about those who are different from
her in some societally defined way, and how her Whiteness has both
framed and limited how she sees, thi... | A Different Way of Making a Difference: Learning through Feelings | [
"Jean Ramsey V. "
] | https://doi.org/10.1108/09534819410072737 | 2,002 | July | "iWhUvQiks8bgipc3fUldSSXv0811syMBMNN607H+8VjikFudQwloXyqHSYLwQK6jAc71h3GsiMGup+8g4GrcBv22E+YfI0asmLigLPZ2MsGdSFzgevGodzCR/qqsJGi8x/F9n/xQo8hWzpVip7o2sA2k1m9315B0ScoXgTkTSj4=" |
10.1108/09534819510084346 | <jats:p>Living and living with the postmodern values of diversity,
flexibility, voice, humanness, inspirational leadership, shared power,
and global sensitivity can result in very different outcomes for
organizational members. Discusses these potentially contradictory
out‐comes. Presents the authors′ personal accounts ... | Gender, voice, electronic communication and postmodern values | [
"Gillespie Janet ",
"Meyer Gordon "
] | https://doi.org/10.1108/09534819510084346 | 2,002 | July | "kMzQX4Cmtt6hANV33Wgdy3z/U8NUs+fBYFdylTP/ttzskFs/Ushd3WKGOGPyQaWjGE/kDTUMmMmoMkcA4PhYpH2WE4XS73SMiTnQJDo2NvWzaBWg6CAobgif/JofRb6ZhfE0/fiUg+1WXFVlV6fWi4/i3Ct/UoDwSMNVtXBeNjg=" |
10.1108/09534819610107349 | <jats:p>By definition, all organizations that survive as their environment evolves are learning, at least to some degree, but proposes that the learning capabilities of most organizations are extremely limited, especially when learning requires that diverse constituencies build shared understanding of dynamically compl... | From theory to practice: research territory, processes and structure at an organizational learning centre | [
"Roth George L. ",
"Senge Peter M. "
] | https://doi.org/10.1108/09534819610107349 | 2,002 | July | "yP9AfgDmst6Aivf33WjdXUbvxsZ0t/nhPlV2YzPv953EkBDdcsBdGi6PGsFwEaSr0B7cxTGM2Id818wtcE24ROUWD8C47l2ujveqqEK2N925KT2gE6KuoRiRroquBs6Y5ts135iHg0xmRF93B7/Wgo/G2Cl3W4K0SOtXjPEbDjk=" |
10.1108/09534819610113711 | <jats:p>Often associated with early stages of individual and organizational change is exploration of basic premisses or assumptions held by individuals. Management faculty could benefit from an increased awareness of epistemological and values assumptions that they and others are applying in their educational planning ... | Qualitative research and reflexive faculty change potentials | [
"Payne Stephen L. "
] | https://doi.org/10.1108/09534819610113711 | 2,002 | July | "h20ZXwDisv6Aivf333kVyQTHx+xUk6MBYl0yOBP/5N3IkFpdE8BIWDrGekNxQafjkkx/TbOskMMsvswtwFyYhP2UM+GYs1GsmLFqKIIyMtSxTAzgUqGKZhid7pqNRCqN59Env/jWg+xmhJ9lRrF2Mo/nzC9/24C0CHoW1/WKRjE=" |
10.1108/09534819610116592 | <jats:p>Examines one particular sector of a Japanese affiliate based in the USA, namely female Japanese local hires. Uses the format of an ethnographic diary, with examples from the experiences of a female American local hire. Shows how gender, race and language affect the dynamics of daily communication between male J... | Maintaining Yoshino’s traditional hierarchy: the roles of gender and race in Japanese transplant management | [
"Clark Sara "
] | https://doi.org/10.1108/09534819610116592 | 2,002 | July | "yVBIbQikNj6gCsd3TWqZO3nv0u5UE2HDdlNyWTf+8dxgmBgdV8IMHSaGK0J2QbSrqU7iSTXMheM4cmwpYERKlG2VA+Gar1mss71koJU2P8i3DFTos8YOd8iZ/NodBXmchts9HfiGh4xaxP/kBsVmg4/m2i9vUoHwaKLX6nMYDrA=" |
10.1108/09534819610116637 | <jats:p>Asian management systems, led by the so‐called lean production system invented by Toyota and refined by Japanese companies are being transplanted to North America with mixed success. A necessary but not sufficient condition for a successful transplant across vastly different cultures, such as from east to west,... | Managing changes in globalizing business: how to manage cross‐cultural business partners | [
"Graen George ",
"Hui Chun "
] | https://doi.org/10.1108/09534819610116637 | 2,002 | July | "wNjYfIi2tlpoivVWXSqVO2T/xkd1E7fDcldyfFvvv5xEBFo9W4KEHWKGO2pwA7TjwA5fjTWMmPeKYmwsYFT4BPUVJsBa7VWMkjmMaZq2Pd2Baxyg04KJ+xiYvModRMiYhps933iXhMRexBdhF27WAo2HGgnzUqH4SLZX9DkYFjA=" |
10.1108/09534819910263640 | <jats:p>Behavioral integrity is the perceived fit between espoused and enacted values. We propose that the maintenance of behavioral integrity is a highly problematic and consequential element of the successful management of change. Support for this view is drawn from the literatures on management fads, transformationa... | Behavioral integrity as a critical ingredient for transformational leadership | [
"Simons Tony L. "
] | https://doi.org/10.1108/09534819910263640 | 2,002 | July | "kNxYXQCktP6wiNf3XWA9v0znV8RWE/OhYkFyJLP/993KHBD9AshNHCKWumOyQaWjlE9trjGcmMcoiE4swEQ4rO+WA6m4yXGsjvWsoJMyOtSl7RXocoGOLRCc/oJNBn7Zrdk1X/CGh4xCXN9hQONWIo3GXiFnUYPYSmfW3DAfFjU=" |
10.1108/09534819910282171 | <jats:p>This paper argues that community is a necessary element of spirituality. Community is based on connectedness and a healthy interdependence. Using Wilber’s integrative framework, I argue for three propositions linking community and spirituality: people need to belong to communities where they can make meaningful... | Linking community and spirit: a commentary and some propositions | [
"Waddock Sandra A. "
] | https://doi.org/10.1108/09534819910282171 | 2,002 | July | "035QfJgmtv7wKNe9XXh1yUjnU8N0M+eDYFcuZRH/s93HlRutEohZHSbWGxNwQ7SD2BpZCjGsyOclrs5l1NKYzt20C8V5c3WsiLngLNu2N92BaQVgQKCq/QiZjooNJvSZ1tk199LVg+xGxHZzTy5WIw3aXi137YGwSbYW5/iaLhk=" |
10.1108/09540910210416431 | <jats:p>Solder paste printing and reflow are well established processes for producing solder joints in electronic assemblies. Solder paste consists of a dense suspension of solder particles in a liquid medium (vehicle) that acts as an oxide reducing agent (flux) during reflow, cleaning the metal surfaces of oxides. Thi... | Solder paste reflow modeling | [
"Mannan S.H. "
] | https://doi.org/10.1108/09540910210416431 | 2,002 | July | "PtmATKilsR5UnPH8XXv9wwfzeGw0M5NfTIN2PV1+sBRI5BrNgQBNXsSA6SHww4DmMA+hhBOszU1LMm2MR0kN1H2eoMUf5V6uET2gabJkREijbhBAc8KTqKm8rxuKQEmpjqs1nSqynH7ygZ9pJmauE8+cHSV/F6SEXSKWnsk8Vjg=" |
10.1108/09540910210416468 | <jats:p>This paper introduces a simple computational model for the analysis on the solder ball shear testing conditions. Both two‐dimensional (2‐D) and three‐dimensional (3‐D) finite element models are used to investigate the effect of shear ram speed on the solder ball shear strength of plastic ball grid array (PBGA) ... | Analysis on solder ball shear testing conditions with a simple computational model | [
"Ricky Lee S.W. ",
"Huang Xingjia "
] | https://doi.org/10.1108/09540910210416468 | 2,002 | July | "dtuIXIjiuZrojPHdfHtP0y59LGw0O/NL1AM2PHl7sTRdxAoF2wBNWkSEq+Cy46zmsA+5BZOM3k+pYEm8eUFZlf3cIIQ7xVimED6kaZoUIFjxXwFBE4OLifmwu5uYACupjCM3XYqinDrCxNtpY0coG8/1Wg1vHLDlXELanBs4Hjg=" |
10.1108/09544780010318334 | <jats:p>Companies, irrespective of size or sector, often use ISO 9000 and TQM as a route to world class status. The aim of this paper is to show if this has had any impact on or contributed to raising their competitiveness. This paper gives brief details of a large‐scale UK benchmarking study on the adoption of best pr... | The impact of ISO 9000 and TQM on best practice/performance | [
"Prabhu Vas ",
"Appleby Alex ",
"Yarrow David ",
"Mitchell Ed "
] | https://doi.org/10.1108/09544780010318334 | 2,002 | July | "0tFYXAqmMp7AzPXxX2Od607NV+Z0M7FLRk1i/BO1vf1MHBI9UsBMmGaEskt1kaTjEA3ZDLmU2E/o32/s4EGwpeWUleG6zFWsir+6YJgmP8Sx6RPok6OaD4is/IyKb7+I/uM1vOCSFUXO1JthAycUio3E2C1tUJIQTuMWjZebRjk=" |
10.1108/09544780010325949 | <jats:p>Total quality management resulting from the quest for total customer satisfaction implies giving every customer a product tailored specifically to their needs at a price comparable to that of mass produced products. Mass customisation offers several benefits, but are organisations ready for the paradigm shift? ... | The readiness of selected South African organisations to mass customise | [
"Radder Laetitia ",
"Louw Lynette "
] | https://doi.org/10.1108/09544780010325949 | 2,002 | July | "0HUQXIGmEh7QiMd3b2gV60TfQ+H1k7PLAh12EFP9p73vlBq5G4JcG3aCiuNxgYePkgfVDTGMm08s+Hmp4VLYjOUeH6C671CmAbWw4Mg2L9ylfRDgcwaaDdiu/ZoNRq/ZJps1nuiPBzXSFdNhBiaWAo3H2C1vUoOwDHJWnN0aVhk=" |
10.1108/09544780010341923 | <jats:p>In a manufacturing environment, the 5Ss in practice can result in considerable improvements in environmental performance in parallel with improved housekeeping and health and safety. The 5Ss in theory are a set of straightforward steps to continual improvement. In practice implementation of the 5Ss is influence... | A study of the influence of company culture, communications and employee attitudes on the use of 5Ss for environmental management at Cooke Brothers Ltd | [
"O’hEocha Mary "
] | https://doi.org/10.1108/09544780010341923 | 2,002 | July | "UFQYXAjiO9rACOV1H2udowz/V6XVM9P3Z0120NXfsZ3EBBIMGsJcSGKFuiO1kqSqNE3czDmM3Q/68+ms4UE4PaWUKOWaz1GGCr8MoNG2d9ShKwjgUoKKB1i1/JoJDS+Y35s1vriGlTHOxN/xQmOWEo3D3y1vkIO9HmPWXPEbVhE=" |
10.1108/09544780010341950 | <jats:p>This paper presents a conceptual framework for managing the process of systematically deriving improvement actions from customer expectations and strategic decisions through business processes, and prioritising improvement actions that will most contribute to strategic objectives. It proposes the use of managem... | A conceptual framework for deployment of strategy‐related continuous improvements | [
"Carpinetti Luiz C.R. ",
"Gerólamo Mateus C. ",
"Dorta Marcelo "
] | https://doi.org/10.1108/09544780010341950 | 2,002 | July | "UPYIXACiMNrAmPV/H2kfYwb/R+V1M7PrYhF29BP8t5neBFg9OoJNWjaE++W1oaSqkE7d7TGs2M/J222t40N4JO0UgcK571GuAP76oNEmZt2l+x3gEqKCK9gz/J6YBv+Y7/s1HKKWFSxORJslQ2vWgo3Dy61tUqA8TEIWTLFbVjE=" |
10.1108/09544780110360615 | <jats:p>Quality management is an essential part of an organisation’s competitive strategy. The training that underpins quality management determines the likely effectiveness of the quality initiatives undertaken. This article details the findings of a questionnaire survey into the training provided to support quality m... | Quality training: findings from a European survey | [
"Mathews Brian P. ",
"Ueno Akiko ",
"Lopez Periera Zulema ",
"Silva Graca ",
"Kekal Tauno ",
"Repka Mikko "
] | https://doi.org/10.1108/09544780110360615 | 2,002 | July | "wvlYXommMh6AiPN1X2Kta0bVRIVUk7NnTl12NBW/9l1MVBAdW8JNEW6OqgudkafjMQ+FjLmciA+s80ysxEW4rOWUmuH7zV2siLXoIJhmv9SpeRbiAiCas4gv/ZqMJq/I/8M1vbq2l2Xm8MehQqcEioyF2C1/UYKUDF9W3ZGbVjs=" |
10.1108/09544780210416702 | <jats:p>Six sigma is a popular approach to drive out variability from processes using powerful statistical tools and techniques. Although originally introduced by Motorola in 1986 as a quality performance measurement, six sigma has evolved into a statistically oriented approach to process and product quality improvemen... | Critical success factors for the successful implementation of six sigma projects in organisations | [
"Banuelas Coronado Ricardo ",
"Antony Jiju "
] | https://doi.org/10.1108/09544780210416702 | 2,002 | July | "wNFYfImgEZ7AiNf1X2od+47XRJc0k5M/TxV2NVH99JhUhBIdWsBcGGaW/ie1sIXnEA/ZDRGcmU/skEhs4UK4PWUWKuH6zVGWhb+goJE2f9ShqxBgA4Kaa9iy/B4JDa+Zz5s1nuqGF7TezdvkYmaEgs2Yyix9UoK8XmJWvFObVhM=" |
10.1108/09544780210416711 | <jats:p>The term “transformation” is much used in the practice and literature of management and organizations. We are curious as to why there has been little challenge to or questioning of usage of the term. In this paper we identify a number of dimensions on which usage of ‘transformation’ appears to vary. This result... | When change is no longer enough: what do we mean by “transformation” in organizational change work? | [
"Tosey Paul ",
"Robinson Graham "
] | https://doi.org/10.1108/09544780210416711 | 2,002 | July | "gnQYbACmJp6AiNf3TWmdCQTH58FcN7NBclH2Xrf+9tnvgBM9W4BMnmaGOupxwaSjmU71zTGskMdo8k2s0VhYDO+UC+D4zlmsgL8yKNM2Pt2laRTgkqKufxg7/Yo9BC6Z79ExHviXx/1mxR9nViPWAo3Gmi13UoKwKPM13bRbRnE=" |
10.1108/09544780210425874 | <jats:p>With the success of the Deming Prize, the Malcolm Baldrige National Quality Award, and the European Quality Award, many other countries have developed or are in the midst of developing their own quality award programs. This article provides background information on 16 national quality awards (NQAs) and discuss... | A comparative study of 16 national quality awards | [
"Tan Kay C. "
] | https://doi.org/10.1108/09544780210425874 | 2,002 | July | "klgU3Iiin16BCMP3P2KVW2f/x0N7k/NLSlR6bHP3vNzMVFodUkLcmWaMiAv9U6blAlv9BxM0mMfkoliswUH4u3GUCuB7jlCUGL2EaZhidhWxOZXkOhCa9aisv9KOYKuaxoO1fLKSjR3j1M/iJjcUgo3syil9e5KebGJW3J3fRjM=" |
10.1108/09544789410054064 | <jats:p>Presents the results of a study which examines the implementation of
Total Quality Management in small and medium‐sized manufacturing
companies. The study is based on personal, structured interviews with
the senior manager responsible for quality in 30 manufacturing companies
in the Sheffield area. Identifies f... | The Implementation of Total Quality Management in Small and Medium‐sized
Manufacturing Companies | [
"Goh P.L. ",
"Ridgway K. "
] | https://doi.org/10.1108/09544789410054064 | 2,002 | July | "wtFQXYnis16QiNX3f2AV60b/Raf1E7F7Swk2eFH/9PxslBsdGoBMCXSE6kvVgqapsU/1jDucmAXq+Wmu9Ur4RYQUkqGa71mmkLVqIIAmb9y5axzqE6Kap9j1/NqMJ7/J98M1neiSlhxG1NvkQyeGio3A2g1/UJKwRDZWDYGbdj4=" |
10.1108/09544789410062768 | <jats:p>The control of documentation in large multi‐site operations brings many
problems. One company addressed these by reviewing the nature of
documentation and then transferring the bulk of the paper work to a
network computer system. The transfer took two years and resulted in
improvements in control, access and aw... | Taming the Paper Tiger | [
"Bridge Martin "
] | https://doi.org/10.1108/09544789410062768 | 2,002 | July | "MtlJXagms17BDfb3X2K9owal1NF0M/P7RnNyxPH97JTEkBsVUsBPWUaGGwv1krStE0+9jSG8mhf5t2wp02k61N2WFEGQz1yuA70TqJA2b/ujOR2oCmJeT9gc9ZK4AouY6KMSleCQh3QrwY/kEicWgs/MDI/7S4CRRHfUv7kbVjs=" |
10.1108/09544789410062795 | <jats:p>The benefits of total productive maintenance (TPM) are quantifiable as a
direct contributor to improved bottom‐line performance. Describes the
procedures for implementing TPM. Overall TPM aims to result in equipment
that is easy to operate flawlessly, requires minimum maintenance effort
and is capable of reliab... | Total Quality with Teeth | [
"Willmott Peter "
] | https://doi.org/10.1108/09544789410062795 | 2,002 | July | "UNAUTQjikV7wmdeUVWOdqybdQWV0A9VbQEdwsFH3pN/OlFo8AoBdGWqgqyP1t6TvHU15hb2emAfK4u2g82prFOWWEuEYz1iGjrjI4JA2a8SjK4/CUjKY/1iy/NKdRbu4lmc1NLi01nbSBb/tkz+Gko3GCyhvUhI9THLSjYsedjk=" |
10.1108/09544789410062803 | <jats:p>Quality assurance and associated activities play an increasingly
important role in industry today. Aims to remind the academic of the
need to understand fully and consider industrial sectors which operate
in environments where computers and paper have no part to play.</jats:p> | Where Is the Academic Now? | [
"Dunn Peter "
] | https://doi.org/10.1108/09544789410062803 | 2,002 | July | "FvpYfSpiukrUTbfxXWp1YwbXdMf0M5NrRlVydlmv8PzMlFodAsDJWU7m6wvV4aSrEE/9C+OcygcsN25kY1uYHuWUkeCwjUmOGLkAJZpmdVShaR3iEyKar8iUrUKNZp+dyzs13OiSl25SVN/wE+umko/tnC1vT5IrCT9STZuPdj4=" |
10.1108/09544789410062812 | <jats:p>Describes a Swedish method of management by objectives
(<jats:italic>resultkontrakting</jats:italic>, or contracting for results). The group involved
completes a contract for improvement; they then agree who the
stakeholders are and what demands they have. The group has to take
responsibility for their action p... | How to Implement Management by Objectives in the Workplace | [
"Ingham Terry "
] | https://doi.org/10.1108/09544789410062812 | 2,002 | July | "kHxdfSniu1qAqddXX2udJwT/QMJXI/vjdUF3QTPt/t3CQBIdegLIEGiHamFUo7Dqkk71Cjes2Jfu8vyswER4LeGPEeCY71GsEP3IYJO2KvaJ6RzqtoKoa5g7vgosQxOYgtMlnJSWlzxGRZfjUjPGgq3M3ol/ULK0WfZXVaGeRjM=" |
10.1108/09544789410073586 | <jats:p>Reviews the literature on leadership and management in the context of
TQM. Discusses an American study which identifies key strengths and
areas of improvement. Determines the role of senior managers in TQM
implementation, with reference to case studies of several companies
which have won the Malcolm Baldrige Na... | Leadership in TQM Implementation | [
"Zairi Mohamed "
] | https://doi.org/10.1108/09544789410073586 | 2,002 | July | "ltBYXYniHx6ASPX1f2Id+2bvVZRVM5NxRhV2dbP/vJzkVBkfG4BcmGamqkGVM6XjEF/1jLO8mFfs+2rszGDYJOWUk+Gyz1imgvkYoIE2f9ShbRziOBKe8Zh+vMaMR7/Y5sM1vuqWlmRC7MugAieWgI3Eyg1nUIQ4TGZThZEeYjc=" |
10.1108/09544789510076870 | <jats:p>Reforming and restructuring education through Deming’s 14 points
have proved successful in yielding quality outcomes. However, many newly
proposed programmes take the traditional, unimaginative approach to
implementation – orientation sessions and workshops. These
approaches often promote failure before program... | Principals and quality performance: getting in the back door | [
"Weller L. David "
] | https://doi.org/10.1108/09544789510076870 | 2,002 | July | "kFlQfIGmH16AicV3PCGdz0RXxsRUk+NBYhlWZFP39Z1OEFh9GsLNGWKG6oPSY6bHmg7kibO82Efu82wswUC4VOWWEuH7j1WsiLwsYID28tGhKQ1gGBO65Rjr/pqsQquY94M9nvKXlyTDxZvlZiYEgo2OWghv1pCUTX5WxJPaXj8=" |
10.1108/09544789510076898 | <jats:p>This research is mainly concerned with the reasons why many
organizations remain rooted in the early quality eras and what prevents
them from making the transition to the era of strategic quality
management. The study examined the characteristics of 13 organizations
at various stages of their quality initiative... | The fifth era | [
"Kaye Michael M. ",
"Dyason Marilyn D. "
] | https://doi.org/10.1108/09544789510076898 | 2,002 | July | "2tVYfAAiF97AiOV1P2Qd607Xx9V1s7P7Thl29VH39PxslBk/WsBfGX6EumvUlaSjkA/8jTmckEdskUwt4UgoZOWUguH6jVGmKrUypMGmP92h6QTgEyKS54i2/JoIRu/SfuM1veiCg21OxJsgRy5UAIXGyC1/UII4RENT3ZEbRjM=" |
10.1108/09544789510076942 | <jats:p>Argues that the theory of TQM can be extended into an
interorganizational perspective. Based on research aimed at establishing
the extent to which TQM and “partnership” working can be
used in conjunction to achieve collaborative advantage. Defines the
objective and describes the design process used in pursuing ... | Designing quality partnerships | [
"Rounthwaite Tony ",
"Shell Ian "
] | https://doi.org/10.1108/09544789510076942 | 2,002 | July | "UNNYfQiihljQCPf8HWqReyzX04JVc/HjXhF2VBu/95x0FBMdOsBcG2aUu2PwEaTjkB5VBTu82Eds+2wp9EjIRewcK+H6r1GOCL8oqNE2P82hOxXg0KKCKwg0vF4NBp/Y/881nJKTVgx2xJthAyIWAofCwC1/WYOoTH4WFB0bfjE=" |
10.1108/09544789510081117 | <jats:p>Describes the results of a survey which shows that there is a gap
between managers’ understanding of the importance of using performance
measures, and the actual performance measures used. Argues that an
inappropriate performance measurement could be a major cause of failure
in the implementation of total quali... | Performance measurement as an obstacle to TQM | [
"Sinclair David ",
"Zairi Mohamed "
] | https://doi.org/10.1108/09544789510081117 | 2,002 | July | "gtxYXCniop6ASd93X2Kdq0T3ZcJVs7NjRlF29JPv9thGFBofS8DcWy6WqWHfMafHHU85ibOcmBXsoWzoYVrwJcWUkOGw7lC0KPJgqIAme9SpyR3oEjCKZ9EyvpqMJqbYZcc3tLDOxiznxMu1UycGko2FCit/W5K4DH9WjZOPdmQ=" |
10.1108/09544789510087715 | <jats:p>Suggests a list of TQ “giants”, with some notable
exceptions (Deming, Taylor), and concludes that Joseph Juran was
pre‐eminent among them.</jats:p> | The shoulders of giants | [
"Duffin Murray "
] | https://doi.org/10.1108/09544789510087715 | 2,002 | July | "sKlMXBiijfx52kfyjVYBvXnNVcJ105M9B0N8/bHvNFnA9FofdoKNUGyUtUl/4abFBdzxivOMmE9AM3q4YHh4JsW2usDSj1icGrAcrJGmYnCtiZ3gntDdtZo7vY6eJ7uYRzG3FMKSh1xUxJ/gJxcUo43yDjh3woMxTHJUpbG/5qw=" |
10.1108/09544789510087742 | <jats:p>Suggests that successful TQM initiatives are frequently spurred by
“stretch” goals created by benchmarking an organization’s
performance and practices with others. Differentiates results and
process‐driven benchmarking. Explains how TQM and benchmarking link with
the philosophy of continuous improvement</jats:p... | Benchmarking: a process‐driven tool for quality improvement | [
"Zairi Mohamed ",
"Hutton Rob "
] | https://doi.org/10.1108/09544789510087742 | 2,002 | July | "UNBYXAqil9rAiNE1P2tVf67fV5R0M7P5ZBB29ZH35t3MFBsdWsDcWGQEvkvT4KTimA59CTG02gfo+WrsYVpwJeUUEeH7z1S2CLiooNEm8tWF+x3iECOK55iy/Z6MBrOY7tc1nKK2hmRv5I8wAz80go3Gwg1vUxMwXXZSXZETRhE=" |
10.1108/09544789510103716 | <jats:p>Examines an alternative to downsizing in the restructuring of
organizations. Suggests that the restructuring and downsizing of staff
often result from economic inefficiency. They are used to make immediate
financial savings and to keep floundering organizations solvent. Such
practices seldom produce sustained r... | School restructuring and downsizing: using TQM to promote cost
effectiveness | [
"Weller L. David "
] | https://doi.org/10.1108/09544789510103716 | 2,002 | July | "knFQbICmtr7AiZdXZyjRr2b1ZcVVNaOrZldxxXfv9d3G0DNdFgBJXDqDOmP0haTjEY/4TD2MkJfKqiztMXgaBOeUEGG4x1ishrt4KIA2PtSj/ATiUoKgdpCovhIMRwmYk9s1HFiEnxz2xY9nRi5WA43HXAt/VrnxCDbfldEefl0=" |
10.1108/09544789510103752 | <jats:p>Explains how the collection and subsequent analysis of information
on the personal interactions within an organization, and the
identification of natural work groups, can provide a powerful diagnostic
tool to evaluate the organizational health of a company, measuring
internal customer/supplier relationships, th... | Natural work groups | [
"Williams Paul "
] | https://doi.org/10.1108/09544789510103752 | 2,002 | July | "WNBMfChmttrgGNe3XWgda0TnRcJkM7FjRhN4wBX75dzncBgdUsBOGWSUOynUULSrUU78jzGcjAftq+ypcONonOW2k8L471GeC7hgpBC2c92p+53gErKSJcoYrYgfB7qZrdsUn9zAB2xTxJfhY2N2go3CXil+YJOoTOJ1zPMZehU=" |
10.1108/09544789610107270 | <jats:p>Examines a modern approach to competitiveness and describes current phenomena which have altered the principles which underlie competitive success. Discusses the meaning and implications of several key competitive principles including market‐driven strategies, time‐based competition, global competition, competi... | Competition: what does it mean? | [
"Zairi Mohamed "
] | https://doi.org/10.1108/09544789610107270 | 2,002 | July | "VvNMXguiutqg0PV3HUsVfwbfF0ZUk5PrREdzdZN/t53EUBOdWsDdmqKCu+mkgaTr2B6ZzzGM2M9stGys4FHgLeSUmeA6zdWsjPqoqPCmN1SpeRWok6OqD5j1vMKfRoca59s1n/CWl0xOUJthFzeGio/G2ihvUpNySvLXlTgaBjk=" |
10.1108/09544789710159362 | <jats:p>Features responses to a piece by the Editor on the “Ethics of capitalism”. Views include the point that irresponsibility is not a characteristic of capitalism although it is a characteristic of some people. Also notes some of the moves being made to promote more responsible behaviour from companies, suggesting ... | Social responsibility is free? | [
"Peters John "
] | https://doi.org/10.1108/09544789710159362 | 2,002 | July | "Ut7YXBigLtrRikc3TWUd83DXVcNWA/NzdhFySbHv9P3NlAo9E4DYVWKHi0N9QKWjsE/djKO2CFcn625tYVhYDveWEICf51msu5GAaNM2J/S/CQ2CuQOZ95gUrUqNBQ2dm9M9PYCgtihelI8pwxPWCA/k3Cp/R4HxSLbclZhfBjo=" |
10.1108/09544789710159407 | <jats:p>Outlines the key findings of applying the UMIST Total Quality Management Sustaining Audit Tool at Aeroquip Iberica. Presents findings using the five‐part category classification of internal/external environment, management style, policies, organization structure and the process of change. Concludes that there a... | Sustaining TQM: a case study at Aeroquip Iberica | [
"Kemp Axel ",
"Pryor Stan ",
"Dale Barrie "
] | https://doi.org/10.1108/09544789710159407 | 2,002 | July | "FNDQXIqiu97AmPd1dWEdy07fxqRXM/NjRlF09PH/9N1M0Bs9EsDcGWaEqkGft6bnMI/9CbGc2A/s8Whs42z6hMQck6EazVGmmvV4oIGmfsSjWx3gAjKaNcis/JqcZr/Z/8MV9PiblAVG8NtlQieEgo3FWi1vWZO4DHbWjYEYdho=" |
10.1108/09544789710159461 | <jats:p>Argues that winners of the Malcolm Baldrige National Quality Award, the Deming Prize, and the European Quality Award are held up as models of how organizations should be managed. Unfortunately, what may be good for them can be disastrous for your organization. Bases this report on one of the world’s largest int... | The fallacy of universal best practices | [
"Harrington H. James "
] | https://doi.org/10.1108/09544789710159461 | 2,002 | July | "kvxYXIiin97AyPf1H2MNz2TvR8ZXc7NzRlB6dLOlttzEVBNdEoDcGGaGmGPcMaXnUE/9DLmcmMfsmnntwEHwpO0UEkO6j1isgPiS4JG29sWh+R3iEhCa1Zgkv46OB6fYdtM1lqKWl0zG1MmhQbdUgo3GTihtUpOSTGbWnLYOJjc=" |
10.1108/09544789710168957 | <jats:p>Describes some of the shortcomings of the traditional approaches to business ethics in organizations, posing the question “Can capitalism co‐exist with social concern?” Discusses social responsibility as successful business practice, rather than nice‐to‐do irrelevance in business. Outlines how quality assurance... | Nice guys finish first: how ‐ and why ‐ to apply TQ disciplines to social responsibility issues | [
"Peters John "
] | https://doi.org/10.1108/09544789710168957 | 2,002 | July | "1F5YfIgiudrAivez3Wkdf2TXU8J0M9PzYlJ2BDPv5tzskRs8GkDJVTKCm1N1QKSikM9wzCOsiMetu2xtYFR4jv2Vl+C871mMivuIKJC2N9ShSQCiEgKqbZgRrw6NRo+dj9s1v8SUtoh+3d9xz752gA/G3ip+SILgTbZXtbzbBhU=" |
10.1108/09544789710168993 | <jats:p>In today’s competitive environment, global competition has forced many companies to seek ways in which to improve their manufacturing performance. Describes a case study of a small/medium subcontract jobbing shop situated in the industrial heart of North West England, and explains how, despite considerable setb... | Improving business performance through developing a corporate culture | [
"Irani Zahir ",
"Sharp John M. ",
"Kagioglou Mike "
] | https://doi.org/10.1108/09544789710168993 | 2,002 | July | "kttYTAgms5qAgPd1F2md+0b/Rsd0E6HrakM2dRH3sd3skBoNGoBcGDaCemO1gabrMR/djDOczE/s+2ys4lL4ZeWUA+E771Gegrjq4JE2ddWhS0yggaKYL5j0vJqZRb34+9s13uiWlw1ORMshQiYkko3B3i1vRIM0SuJ3VfEaRjs=" |
10.1108/09544789710178532 | <jats:p>Considers the importance of brand names. Looks at Manchester United as a club which has built a brand and notes the merchandising director’s comments that the logo and control of its usage are vital to the interests of the club. Suggests all companies should consider their brand image and take responsibility fo... | Branded | [
"Peters John "
] | https://doi.org/10.1108/09544789710178532 | 2,002 | July | "Kr/MzJjmpN6tAGdz12CR52/tc8J0N/sjRll+S5H+9/zmlArdckRcnXqA60Pl4aSgwE7FERO8GtFsqm6pZdhIRfWWkaA9p1iMAPjgaNAm9vSh3TWju6QDLwo07cKfTKKZLft1H/qK0yxS1RbpgyMGk+3kmo1ny6GhSJIUlTzThHg=" |
10.1108/09544789710178640 | <jats:p>Among the three important managerial indicators, quality, cost and productivity, the human history of quality is far more long‐standing and quality is the only item of common concern to both manufacturer and customer: quality is a more “human” concept than either cost or productivity. Senior managers’ appeals t... | Quality as a source of empowerment | [
"Kondo Yoshio "
] | https://doi.org/10.1108/09544789710178640 | 2,002 | July | "wiBZXaDiut7QiNd2V2kV61LVU8d0E+NzRhlcIBH/5v3tlVo+M8DYVXqC/2P1MLbvEM5diau8mtfK+Oip5mpqLOWUE6E4pXWEKriIaJA2t9CpjV7iACCL64g2vUqNRJ+dDvM1tOCOlwxHkNchVC80go/G0il/ewO5HUtXldubZh0=" |
10.1108/09544789710186957 | <jats:p>Describes six levels of TQM adoption (or lack of it) which are termed uncommitted, drifters, tool pushers, improvers, award winners and world‐class. The levels are not necessarily the stages which organizations pass on their TQM journey, rather they are characteristics and behaviour which organizations display ... | Total quality management adoption: revisiting the levels | [
"Dale B.G. ",
"Lascelles D.M. "
] | https://doi.org/10.1108/09544789710186957 | 2,002 | July | "AtVYXACmN56AiPf1X2Od+8zX04f0k7NhTlF085H35P3OlBc9WsBdGWKEug+4gazjkB9VDLGcmM1q8UgtYEZwxeUUA2D6rVGmCjX6oNEmN8Gl6RXgEiKea5i0/JqbBq6Y/8M19qKGlwVOVJthQytWmI3CyC1/VgOwjGdWnX0bZjo=" |
10.1108/09544789710367802 | <jats:p>Looks at the concept of luck, featuring illustrative stories ‐ one of which relates to personal experience. Suggests that we need to learn from good and bad experiences and not merely dismiss them as matters of luck. Underlines the need for discipline and attention to quality systems in business.</jats:p> | Good luck and bad luck ‐ a personal story | [
"Peters John "
] | https://doi.org/10.1108/09544789710367802 | 2,002 | July | "4vZAfZIkqtrAzdc3XSqVz0bNRMZWM7ehYh9yYTX/9tzmkBqdIoBoU27Gmyv9ILSrEQzECyOsytet76ppYUN4BPUUE8R6h0GsGPrAaNi259GpK1XgEqCNZbndv8KMBov9Avk/3p6Gh2xu0M2hBzqWgo2OXCx32oM1TSLUjfCfEr8=" |
10.1108/09544789810197855 | <jats:p>Based on fieldwork carried out on two Engineering and Physical Sciences Research Council‐funded projects in the area of design, the paper presents the details of an assessment approach which has been developed to assess the use and application of quality tools and techniques in the new product design and develo... | The use of quality tools and techniques in product introduction: an assessment methodology | [
"Spring M. ",
"McQuater R. ",
"Swift K. ",
"Dale B. ",
"Booker J. "
] | https://doi.org/10.1108/09544789810197855 | 2,002 | July | "QMtYWIiiMt7BCdf/H2sdw07XRYNVs/sjRlRw+tH51Jzc0BOdWkBcGWafqwu14q7nEk/VDbWu3Qfo8mmt4EM4ne2UKyX6zViclr2iJLAic9Ch+RjjECKKJdmkvZqrBYuY26s1fbryjeznVMthBOMEAsfASClvW5MZTEJWhROddj4=" |
10.1108/09544789810211353 | <jats:p>Suggests that organizational improvement methodologies have a life cycle. This takes them through the stages of being the “in” thing to do, then into a decline because they are no longer exciting or have failed to produce results. Ultimately they are left being pursued by only a few committed individuals before... | Performance improvement: the rise and fall of reengineering | [
"Harrington H. James "
] | https://doi.org/10.1108/09544789810211353 | 2,002 | July | "EPxQXIAmF97AiPd1HCmd70bnRsVUM/PjblFw/pP/9tnMEBI9WoBJViKGm23woKTjkY+1LLGsmEfp+2xtwFkYJe0WAUH651yujL3CoEH2J9WlqxTgkiKqaxiw/54JR1iY/vM1X5iXl01mVIlkAqNWgo/CzCl/16K2THcX3fESFBE=" |
10.1108/09544789810211407 | <jats:p>Process capability studies are of great use to the quality practitioner, but quite often, processes with excellent capability indices have a high percentage of nonconformance. One of the major reasons for this is that the studies do not take the variation in the raw materials into account. For this study, we pr... | A method of including material variation in capability studies | [
"Foguth Robert C. ",
"Motwani Jaideep "
] | https://doi.org/10.1108/09544789810211407 | 2,002 | July | "ZNsQTIigOprACPPZf2Nd687VRD4VO/PrREFy+lP99NxcBBIdAoBdmmYEGWP1kq6nkA29KRCsmU+puHmtwEiYeU0UIMTU7VCWmL+SaeA2fVizLxjgAxOKRdy8/ZqJBI+Y3/M1X+qSlXzGRNv0BSc2Ao2C2gVvFZb4TGvWnZEbUio=" |
10.1108/09544789810211443 | <jats:p>This research evaluates the performance of the organizations in Taiwan that have been recognized as ISO 9000 series registered companies. Using discriminant analysis methodology, we attempt to determine if the implementation efforts toward quality have improved the performance. Cross‐sectional survey methodolog... | Performance evaluation of ISO 9000 registered companies in Taiwan | [
"Jeng Yann‐Chyn "
] | https://doi.org/10.1108/09544789810211443 | 2,002 | July | "QHBYXQJmPx6ACPN0f2uc6gzNQ8Z1M7NrTgl+1bP/tL1GlBBdEsBUGWaUu4k106bHIE/9CbmcmAfgsWrtYVSqNeWck+D6jlWmArcAaJMmf9S56YXoE7GST8gCrd4KB6+Zf889vNKWhXTORJvoQ08Eio3GyC9/MJEQRHZWmPcKRjU=" |
10.1108/09544789810214792 | <jats:p>Leadership effectiveness is considered to be a key factor for the implementation of TQM. Although companies worldwide are increasingly adopting TQM, Greek companies have not taken major steps towards this concept. Research was organised by the Chemical Engineering Department of the NTU Athens in order to invest... | Leadership performance in Greek enterprises using the EQA framework | [
"Lipovatz D. "
] | https://doi.org/10.1108/09544789810214792 | 2,002 | July | "lNEYXSjmFp6ggPX1/2q1+9zvRZRUM7PjRx12dZO/qNzGVBgfE8BcGWaGuiGUk6XHEB79ibucyM9u8W3s4En6LMecluD6rVW2irF4opE2d4ShSRnpExLa9YguvcoMA7f47cM1uNinVzTC3JuwQgeEkIWFmi1/WJQ4TGcWrNMeRjE=" |
10.1108/09544789910246561 | <jats:p>The Czech Republic has a long history of product excellence recognizable in such diverse areas as beer, weapons and shoe manufacture. Moreover, many of the ideas regarded as central to contemporary expression of TQM such as empowerment and primacy of the organization’s human resource are to be found in the 1920... | A window on quality improvement in the Czech Republic | [
"King Rick ",
"Gildea Michael ",
"Edgeman Rick L. ",
"Mansfeld George ",
"Macurová Pavla "
] | https://doi.org/10.1108/09544789910246561 | 2,002 | July | "EFFYXAqmrh6wgLX3XWmV6073tcN8E7M7Rkl+fHP/9f3u1Bo/ckDMm2KMenvXs7Xr8g7xjbOcikfPsWbM4WjabO0UE6A8hVG8Gv0qaJP2JtWjaRTiEiOYV4gvvEMMBL/Yw/O1H9quh3xG8LchBjdmgo+GxCxvTqPwDf5WlRMaVlE=" |
10.1108/09544789910246624 | <jats:p>Over the past several years, the Standards Department of the Agency of Industrial Science and Technology, MITI has rendered technical aid to ASEAN countries: promulgating total quality management (TQM) systems that Japan had developed and found to be very successful; developing human resources; and contributing... | Japan/ASEAN TQM project | [
"Onitsuka Tadato "
] | https://doi.org/10.1108/09544789910246624 | 2,002 | July | "QMBYfYqmnhqwyPdWRUs5OmT9xOd9k7FbRw12dNP3+rzCxFMNX8DeGGqEayvZgabnQE7zjTGs2kPmcGlsYUSwEHWcAuNfjVW+GrlQKZg2f0yhaZ7gEQCa10je/dosQIuZ3gsJ3pKSlHBaxcOhAjcEgo2GWCtvULIgTG5WlLsKVjg=" |
10.1108/09544789910272904 | <jats:p>Quality cost systems have evolved from a purely manufacturing defect related cost reporting system that reflected the limited quality thinking of the 1940s to a poor‐quality cost system that reflects the total process quality orientation of the 1990s. The new poor‐quality cost system includes both the direct an... | Performance improvement: a total poor‐quality cost system | [
"Harrington H. James "
] | https://doi.org/10.1108/09544789910272904 | 2,002 | July | "UhEYXKWmCN7QjLNfXWAV+2bVxZRkc9FjThVW9HPntNVMlFIvOsBdEn6Qus390PbrEcm9jT2cls+qmH0pw0IiJe0UgeO6zVymGD2qIPgmN8yhXZXgArKas9i8vpoeB5/YlvM1vOCCl1Vi/MthQ2qWEsfG3Kl/cpJoJEOWHNMLVh4=" |
10.1108/09544789910272940 | <jats:p>This article discusses the history of quality management in Germany, Japan, Britain and the USA. It suggests a need for further development of a European model for quality to fit the specific business and social cultures of European organizations.</jats:p> | Towards a European definition of TQM – a historical review | [
"Krüger Volker "
] | https://doi.org/10.1108/09544789910272940 | 2,002 | July | "0tEYfICmvlqArLd3XWu1f2bfh9d1E7NHTlF2XHH9/JzEVFodU0DcGWaE+mvc0qXjQA/djSGeyNeusmzs4EBapOWUEMD6jUW8kL36KJE2p9Wx7RXggyKK1YguvIoMBqfa1uM337qSg4xO4NegFm8Egs/G2C1/S4KwRH5W1JEYXjM=" |
10.1108/09544789910287665 | <jats:p>Suggests that quality of product and service is the key to competitiveness in the open market. Points out that among the three corporate management indicators, quality possesses a far more human aspect than either cost or productivity. Notes that improving quality in creative ways reduces costs and raises produ... | Quality and humanity | [
"Kondo Yoshio "
] | https://doi.org/10.1108/09544789910287665 | 2,002 | July | "QvIYXjqmutrgCPf3HWqVWwTNVcZWk6PjTlFycNG/9tznlFs9UsBYUyqG+2v1IKSr0I5VjaOc2leuqkyp4UB4L+UUiuD7z1WMCriKaJA2J9Spa1bgEiKKb9gM/UqfR4eYTvM13uCGk0xWdJVhAyuUgo/GWil/ewMyDCrXhZibBj0=" |
10.1108/09544789910287674 | <jats:p>Among the many tools available for measurement of human perceptions of product and service quality, sensory evaluation methods have been found to be most useful, particularly for food and related products. In fact, sensory evaluation has been defined as a “scientific discipline used to evoke, measure, analyze a... | Quality assessment through statistically‐based sensory evaluation methods | [
"Gatchalian Miflora M. "
] | https://doi.org/10.1108/09544789910287674 | 2,002 | July | "YuoNbouqiN7ACHfyb1AU6g1NxQJVE4PDHl1SeNH+99xmBBsdc2BeCmwH+eX3kKbjQN94g82smQfpjEmtYUCYn+UWmqL2p1yOCLGAYNBwNwy9OZHgM6KKKZou+d6tNibZz6c3vPLymejX1Jd2K2OEAIfk2i1/M5d9THpURR1bbjc=" |
10.1108/09544789910287737 | <jats:p>Quality has a long tradition in industry. In and after the Second World War we all focused on quality control. In the 1980s, quality management systems, as given in the ISO standards 9000 series, paved the way for a quality‐related business management. Advanced companies today are in a post‐ISO‐era, in search o... | Evolution from quality management to an integrative management system based on TQM and its impact on the profession of quality managers in industry | [
"Mangelsdorf Dietmar "
] | https://doi.org/10.1108/09544789910287737 | 2,002 | July | "0tMYfYmmv16ASPd0X2o1607dxZd0E9NzR112dFH/8PzE1Fsdc0DMGG6Gu2vdobWrEA19ibGcykes+m5sYES6ZO2UE8HyjVysir2qoJA2P0Sh6RziIiCb54guvAqMRr+YzuM1neqCh+xCtJehAqeEgoeGmAl/U5I4AF5WlJOLRjw=" |
10.1108/09552069410053768 | <jats:p>Explores and attempts to reconcile some of the differences between
traditional professional and academic management qualifications and
those based on the NVQ competence model. Based on the experience of
Universities and Higher Education institutions delivering open learning
MESOL materials to the UK health and ... | Management Development | [
"Wellman Neil "
] | https://doi.org/10.1108/09552069410053768 | 2,002 | July | "knsEXgjgmh4AGsd1f0mdywfXQsx7s/PNRl1yfxf+9N3NGFgdEkLJmCYFasm1UaTjDg7wjbGMnA9Is0gt9AWQjc2UG+S+z1Gsi/XscJj2N9S3TSTgsjiao5gl/4qdRB+Y/9MFvLiyh/lmYZ9h1LeGsY3M2il/S4LUDPpQjRebPjM=" |
10.1108/09552069410064900 | <jats:p><jats:bold>NHS</jats:bold> managers must think of health care in a much wider sense than
equating it solely with the National Health Service. Health care should
rather be viewed as a continuum of businesses and services, including
research and development, manufacturing, distribution and actual service
delivery... | Health‐care Continuum | [
"Deffenbaugh John L. "
] | https://doi.org/10.1108/09552069410064900 | 2,002 | July | "wt8IfJmislrACtc1fwg1b2b3RcU1M+GjYRdyGRH+Jn3F3FtdUsLc2DaIK2n1wKSrWMz5iRmMmDdMeuypVGaoIe2WgMa471CsiqpoRJi29tSnfZ7iaiKKfZi2vMidBwqY95s1m/iMg11KVN/nUiNWA83EWqx3U7OYDKbQx7ObPhM=" |
10.1108/09552069410070624 | <jats:p>Examines the introduction of PRP into occupations like nursing. Essentially a literature review, examines the theoretical case for and practical problems of PRP in its “natural setting” in the private sector and highlights the issues of performance measurement, motivation and control in nursing. Generally concl... | Performance‐related Pay in Nursing | [
"Martin Graeme "
] | https://doi.org/10.1108/09552069410070624 | 2,002 | July | "gn9UfEHiO77hbJe1f2gd66b3R8FWs9PBbldyRBPftt3EmBg5aspdmDKGKkOxQKDjWtrs3DGcmNfE5uwp4GmYge8UAcX+y1CmiLHgSJk2NtW/CBXhQoG6/pC3PtYdBjPZ99sVfs4Ex70HWN9nR38GMo3M2i9ny7O4SmJWlXMaPig=" |
10.1108/09552069410070642 | <jats:p>Using several frameworks for public policy analysis, documents how
midwifery in Ontario evolved from being illegal in 1982 to being a
self‐regulated health profession in 1990. In 1985, the Ontario
Government agreed that midwifery should be “legalized”; but how to do it
was the question. The lobbying efforts of ... | Midwifery – From Parasite to Partner in the Ontario Health Care System | [
"Wayne Taylor D. ",
"Nesdoly Faith "
] | https://doi.org/10.1108/09552069410070642 | 2,002 | July | "AuucbcqmQJ6SGmH3Pkm9awvlUcURI/XLZ1diQ3P99t3M8AI5UgtZSzYBKkvQUrar0Q/9ixEsntctxlut0SQ4he+6FeC8JFCsmLFgdLImk8eVaZ7gruG4fKis/MrdBA65sxk9O/iQp/3DVZ8plB5WA43IzK1n55LVIJrmxfOSXmI=" |
10.1108/09552069510097110 | <jats:p>The downsizing of many areas of the NHS is now affecting nurse
education as it moves into the Further/Higher Education sector. Many
staff are terminating their employment relationship through early
retirement. Describes a career management workshop run for such staff
and makes reflections on careers, especially... | Career management support for nurses | [
"Edmonstone John ",
"Watt Shirley "
] | https://doi.org/10.1108/09552069510097110 | 2,002 | July | "kinEfIGqs7bACMe3fyC17ybHQcUXtdOh5l9yTQn+Yh3F2DsdUgtImDSHOSu2YqWpWp/0nAks2IWKZu0plE+QAPeUgaWez1SuiaJoMIi2P9CDKRTh8qKoL5Sm/tK8QiuZ95sdHdiQg9ymUJ9jRpLGM8zh/i13V7OQCa5VTLCxejg=" |
10.1108/09552069510102447 | <jats:p>Based on personal observation, discusses personal reflections on
job sharing – the application process, scope, and successes during
the first year. Notes benefits both for the job sharers and their
employers and indicates areas which the authors feel still need to be
addressed. Gives some suggestions for those ... | Some personal reflections on job sharing | [
"Meadows Sandra ",
"Rankin Peter "
] | https://doi.org/10.1108/09552069510102447 | 2,002 | July | "k9xELQiiujzwIIffX0jVbSbHQ8Nfk/OBYBNz6FH/vtzm0BodXkIMkGSHayvwQKSrUEr9EBEsmJX8ryytIGCegPW2G+DaT0XsBrjpeNi2Mp+ROR2i+sA8JyywvNqMQjGZltA1v9iUr1RihI9hFg82os3Gni9z25GhSKNVhbrTYjo=" |
10.1108/09552069610117945 | <jats:p>Outlines the changes in legal restrictions on the eligibility of dismissed employees to pursue unfair dismissal claims. Includes a discussion of recent decisions in this area including the July 1995 decision in the case of <jats:italic>R</jats:italic>. v. <jats:italic>Secretary of State for Employment</jats:ita... | Discrimination matters | [
"Prest Catherine M. "
] | https://doi.org/10.1108/09552069610117945 | 2,002 | July | "mFlUjQihuDbAQ4dRv0K980Pl0OtVM5ODZl9yUz/vdPzM8MpRFkJImD6Dqmu5wL6rMI/xXjOslAXI+OyswHkahP6UM8W+jlC/i7CgarK2ctSzeQDi4LS4J6gg7NieLhG4i8sFONyEp91KXZ2kVlsGM81EHq9rA5D0TCrcRaPffkY=" |
10.1108/09552069710155753 | <jats:p>Views the closure of a hospital in an unusual manner. Questions the role of health workers as “care in the community” comes to the fore. Raises questions about psychiatric hospitals, people with mental health problems and mental health workers.</jats:p> | Doctors and management ‐ a model for change | [
"Gatrell John ",
"White Tony "
] | https://doi.org/10.1108/09552069710155753 | 2,002 | July | "k3icbTokwsrAKod3fWgx7yb3VIV1t7OpclPyRVBucn3O+RtV4gFYWQqXTVnUEqSrGs71n2MoyGcIIvatcX6YhduVCOIUh1iuGbMAZNG0Ef2DXxXjogXqfyDXiwZNJi+YsRM9n9xcivzS5N5mgjLWA02NnCp+26KxCToTVbO+qhI=" |
10.1108/09552069710166661 | <jats:p>The new education commissioning system in the NHS in England offers opportunities to health care employers to achieve greater value for money. This article offers five means by which this could be achieved ‐ tighter contracting with Higher Education; moving from block to cost‐per‐student contracts; using altern... | The challenge of education commissioning ‐ part 1: seeking value for money | [
"Edmonstone John "
] | https://doi.org/10.1108/09552069710166661 | 2,002 | July | "kn1UfIGCEhbFisf1P0GVayfVQsV7k8OpYl/3K1H/dB3NnBrdCsPYkD6IakP1U6bhGxi8xz2EmFfMYtytxEOwAfeUmeSdz1TsizDoQZr2Y9SVCQ3gq7C4fRCk/oidhgu494s1nviUn9UnBRvl0zYAI93M2K13zoOWDHJXRb6TOis=" |
10.1108/09552069710166670 | <jats:p>Argues that by interpreting the semantic content of different actions, it will be possible to draw boundaries between those aspects of a system that can be computerized and those that will best serve the purpose if left alone. This will dissuade systems developers from being caught in the technology trap. The a... | Drug use management and IT‐based medical thesauri: issues of semantics and linguistics | [
"Dhillon Gurpreet ",
"Hackney Ray "
] | https://doi.org/10.1108/09552069710166670 | 2,002 | July | "Mv1UfsommNrBLVK9XWkVIyH3VItVM/MzdlVSVpN949zPsEK14sJ9XVCGO8nykKSjHc69DyWMmichiusoaGgYjfmSIcIZ61SMD7JA7Pg2VLWlqT3iIiiebwod7wi/Bp6JzDsXvba4BnlzVMf9E6HWAo35DS1/U6KZBMfUQTubNpY=" |
10.1108/09552069710175490 | <jats:p>Management of the NHS is necessary and vital to effective delivery of health services. It is not a process that can be avoided, whoever does it. New Labour needs effective managers in the NHS if they are to bring about the changes they want to see. Manager bashing, which New Labour is showing signs of continuin... | What chance a caring management culture? | [
"Flanagan Hugh "
] | https://doi.org/10.1108/09552069710175490 | 2,002 | July | "kl2cXEGjs8wBqN93N2G972L3T4FTseOrYlxyA1P/b/3F3Ro8AsLYAD6rOmP0UqDrWk6c3DOcADfI8M2p8CaMTMeUhYS4b3SkoNDooJkmstSl2VxiIgCK/9Am/giMB4q54tsVOrCehx3G8NWngAdWM8zMWC1nyYORDCaWBbLLtDE=" |
10.1108/09552069810200030 | <jats:p>This article describes the journey of managing the change from seven separate health providing units to one overall team providing a range of services. To facilitate the change the Malcolm Baldrige National Quality Award self‐assessment model was used. The benefits and limitations of the model are described as ... | Using the business excellence model to effectively manage change within clinical support services | [
"Freer Jan ",
"Jackson Sue "
] | https://doi.org/10.1108/09552069810200030 | 2,002 | July | "kv0FXIAiNlzAmNf3Mym96yb3x8R189OhY1dyBnP3ppnO2BudWkJcCHaOukHkE6TtGl7VjjEkuJfM6GgswXPIDe2clUB7z3SmAHTgMNi2M9Wn/xXgKjCCbbA2/5r8Ai65/pM1v+iYlz1HRZ8hBj4UAM7N2g13zrK1RWJWFLubdhI=" |
10.1108/09552069810222784 | <jats:p>The role of the chief executive in a transformed organisation is an extremely challenging one. The development of vision, building a commitment to it and communicating it constantly are key skills for a chief executive. However, the need to build and empower the stakeholders within and outside the organisation ... | Developing our leaders in the future | [
"Hackett Mark ",
"Spurgeon Peter "
] | https://doi.org/10.1108/09552069810222784 | 2,002 | July | "iHxofBimNr5ACOf3H0q9x8TnBodVMeupZll2LxX28NnlWBofE8BJXCaHOmIw86TLGh7FnDeMyJcOwF4sxpb4BvWUD+C4j2Gmi6UIZosyPvCJyXygEgiKMZkNvIrtQA4Z5rkxn8iWh+3CQNMhDqfGgoyN2gl3TYL0Se8XzblbaBU=" |
10.1108/09555349410050730 | <jats:p>Examines the characteristics and structure of executive recruitment
consultancies in France. Search consultants recruit through
“head‐hunting” while selection consultants recruit through advertising.
These consultancies play an important part in the market for executive
recruitment. The nature of the product ha... | Executive Search and Selection Consultancies in France | [
"Christine Britton L. ",
"Ball Derrick F. "
] | https://doi.org/10.1108/09555349410050730 | 2,002 | July | "AX3MbQEmMv646LdV72oRU0fPRoJVO/PhRl1yaVdv8v3geBMFWs5dGraCu+u8w7Tr0A7tXhuMkA8eKn2t4EHIjOUeDeS4z1mOiLjqYJomPtiNuRSgEeaCL6iE/EmeDzEZhfsRO9CQg12S1Z9iIiZGIpfG3KtvQZPwCrbW37IUBqM=" |
10.1108/09555349410063790 | <jats:p>Analyses the economic influences that led to the development of the
proposal to introduce employee investment funds into Sweden in 1976.
Discusses the proposed objectives of the funds and describes the
controversy, both political and economic, which surrounded them.
Outlines the modified form in which employee ... | Employee Investment Funds in Sweden | [
"Burkitt Brian ",
"Whyman Phillip "
] | https://doi.org/10.1108/09555349410063790 | 2,002 | July | "LnkYPoKkKhvxrNdXWfjVV0TlTONZM7dKYhtzaVHvtt3C0EJUOibIkGaFKiP8gLbrUU/hDDOogN2ot1+pQmAGhGKfGcE47FGulbFEKLomFv2haQTAooJ4NxyYvEI9BBaZh/s9Px4ch8Vi1ZfiFhNGEq3Nno93QbIxKpLOnfJ5Bjs=" |
10.1108/09555349510085218 | <jats:p>One of the most important challenges that the member states of the
European Union have before them lies in future decisions that will have
to be adopted in relation to fiscal policy. Most of the economies share
the aim of achieving public deficit reductions, without increasing
fiscal pressure unduly, and throug... | Fiscal policy in Europe: the case of the Basque Country | [
"Lémbarri Carlos "
] | https://doi.org/10.1108/09555349510085218 | 2,002 | July | "EHEQbCqAG5rJkZVXfQiUYzff5sZFtqfzTHl37XfGbt2P8Es1M1PRW76IKkZep6Trko7xpSGUqOlJo1mjY2i+HOUdifIYzVm+CtnsaPsmthyteQbAoIDsHKApLEP8hFfYu6qlnt6LxVwksR9jEjZGNp3/2qt37KNhLr7wBRq61mg=" |
10.1108/09555349710167530 | <jats:p>Considers the importance of Eastern European markets to Europe’s large food retailers. Describes and evaluates the international retail activity which has already taken place in Eastern Europe and the impact this is having on retail structures in Eastern Europe. Presents the results of a survey: compares senior... | Food retailing opportunities in Eastern Europe | [
"Myers Hayley ",
"Alexander Nicholas "
] | https://doi.org/10.1108/09555349710167530 | 2,002 | July | "UlB4HYLmtl6wArdXzWIRUwfdB7EVU7FK1lsySXN7p8xGVZqXUkZciqqHm2P1kbSq0sr9pTOMEAfqKCxJ4kj4jMWWiOAy5lDOkPrq6ZvGd7Cb2Qygg6KYL4j/rMkeQyCYheO/vjiWH9za1CNzFy7WsozEWL92TrE5TB7VlJAOTvE=" |
10.1108/09555349710179825 | <jats:p>The interdependence of ecology and the economy has become a highly significant feature in contemporary European business society. This degree of interdependency emphasizes the need for compatibility of the goals of economic growth, environmental protection and the rational management of natural resources. The i... | Environmental reporting in Europe: an analysis of UK and Spanish developments | [
"Stittle John ",
"Machota Blas Maria ",
"Martinez Conesa Isabel "
] | https://doi.org/10.1108/09555349710179825 | 2,002 | July | "dFuYfAKuONrAstXXXUkVcUPfR8tXMPHHnH1iUvne6d2HmUpNEkLZWa6Ji2B507TrUAjQjaEMGMeB5knN4Q0cjO+RE8QYjlnuGvk4KPayttaheQDigoKAHoipLMqeDAGYj9oVnJyQ5+xmTR9jlrcWsofFXql2a6NkCN7UDbrbnkA=" |
10.1108/09556219410051048 | <jats:p>Examines the applicability of current career theory to women scientists.
Data were collected from a group of New Zealand women scientists and
interpreted using the Concept Mapping technique which produces a
two‐dimensional visual map of the participants′ responses. The results
show that the respondents see thei... | How Do Women Scientists Perceive Their Own Career Development? | [
"Simpson Barbara "
] | https://doi.org/10.1108/09556219410051048 | 2,002 | July | "j3vUfADiEt7gCNf3F2q8coVnQspWs5NJZpUyyhf+8d3GkBtdUkpNmTQWa2O1Qq6Dcs7cTDEMzOcuJlct5EeIBv0UC8G570m2ULmocJomPsCbIRTAcqSqLLmG/No8JLkNxtk9P5i2w+3mxJ9hzrN2mo2KTi9/RJPzWOJWmHQaDjo=" |
10.1108/09556219410066664 | <jats:p>Describes a study of 104 CEOs in Australia′s top 500 companies.
Identifies their reasons for success in times of economic downturn.
These reasons and attributes contained both “hard” and “soft” management
skills, such as strategic management and interpersonal relationships
respectively. Compares major managemen... | Successful CEOs in Tough Economic Times | [
"Sarros James C. ",
"Santora Joseph C. "
] | https://doi.org/10.1108/09556219410066664 | 2,002 | July | "2/DYXAGmP/7Eytf3H2md90bvRYZXs7fpRhFyKVd+td3kGBs9E4BM2SqGM2N0U7eLcQ95jDWMiJsss34NQFTIhPeUF/G4zlmuiPmI4JM2NsGtTWyiM7CIJZgIrMMfBvuYB9kVm6iUkUxSwJnhRr/WAo3O2J1lVJNoSrLXjfgdAjE=" |
10.1108/09556219510079597 | <jats:p>Examines the relationship of individual demographic
characteristics, work‐setting factors and work outcomes to perceived
bias, both personally experienced and observed in organizational
decision making. Data were collected from 829 women and 766 men employed
in a single professional services firm using anonymou... | Correlates of perceived bias in a professional services firm | [
"Burke Ronald J. "
] | https://doi.org/10.1108/09556219510079597 | 2,002 | July | "E2hMTKjAst7gIFd1RWrd/29FU+pUM7PhYpVySjf/9/yg+BJVVsBMmiKWuGuyEa6rUE2EDDuMiI/spEwp4mPQhPccB6W+zlimgbDpILM2etW7ORShMiCuNKA8+N4MJCr8j8k0OdCGh81GzP3kWpkWCI3m3i9/WIXwWOrXrfOaWjE=" |
10.1108/09556219510098073 | <jats:p>Illustrates the rising significance of foreign‐language training
with respect to employment opportunities in commerce and industry. Draws
on a wide‐ranging and diverse base of literature in order to indicate
the value of learning a foreign language, the manner in which such
training can be utilized and several ... | Career enhancement through foreign language skills | [
"Bloch Brian "
] | https://doi.org/10.1108/09556219510098073 | 2,002 | July | "gnsBfYumuh6wAKdVzV2RaVXNx8tdsZFPcn9yedPf8Z3GkFocUspM2H6Ga0N/QaTruAihT7eIiImqek5tQ0SajWUUG+a8jkCMirkkaNr2F5ihDTeg8qa6XBpJ/NKNQLsZj9sVn1qUh9DCxJNjB79Gko3tmq1/U5FUDJbXybnbZj0=" |
10.1108/09556219510098082 | <jats:p>Explores the direct effects of internal orientation, self‐esteem,
instrumentality, expressiveness and the interactive effects of
internality, instrumentality and self‐esteem on the variance of career
decision‐making self‐efficacy expectation. A set of questionnaires was
administered to a group of Kuwaiti colleg... | Arab business administration students: attributes and career
decision making self‐efficacy expectations | [
"Abdalla Ikhlas A. "
] | https://doi.org/10.1108/09556219510098082 | 2,002 | July | "A2NNTojAKt7Q0JfXj3qV651nRulWM+dh5BdyMDd/8d3mUHsdIghNmDKGe2I5V6aDGI7kfllMiYEuJ1op4EoYonUcIeG/zlGuHLnoaPq2M8S/CgTxM6oqdPiN3NK9AK9Nxtk1P/jQh2nCzJ9hTBh2E42s2il/UZFsWqCWkPA6YjQ=" |
10.1108/09564230010340788 | <jats:p>The focus of this paper is on the emotional experience of consumption and its impact on satisfaction in the context of extended service transactions. Drawing on a multi‐component perspective of emotions, we present a series of research propositions to specify how both retrospective global judgments of consumpti... | Multiple roles of consumption emotions in post‐purchase satisfaction with extended service transactions | [
"Dubé Laurette ",
"Menon Kalyani "
] | https://doi.org/10.1108/09564230010340788 | 2,002 | July | "UtJYXYCippqUsPL/WWCUaxznQ+Bek6fhdhNy0HP/59zmsBu9ekB8GzAGOW23RrSr0ltJBbmsmY3tv2wpYGBpi+cUieT830mOgPfwKNE2Zs2FOxXgEyaGLdyfrNoeBj/Zj/M93fiyDWxS3Mtjnyg2Ao/P2i5305OAT2CWl30JBjE=" |
10.1108/09564230210421137 | <jats:p>The paper proposes that improvements in the productivity of process technology can be achieved by analyzing and instituting changes in the rules and methods through which work is organized. The implementation of information‐based process technology in a bank’s check processing system provides the context for th... | Leveraging the potential of process technology through workflow scheduling | [
"Gomes Paulo J. ",
"Meile Larry C. "
] | https://doi.org/10.1108/09564230210421137 | 2,002 | July | "wFgQTIiikprAiNH9XWMdsQfz1OF0M/PPSjVitnf5tpPMsFI58sBMGHSmuyHx0abjFw28TSGMmm7qz22scmkYFO0WIEXwxliujL7yobAmf1SluxnCkjK+G1i1/BYfBRuZj781veiWVnV6hcvkVufyA4/CDC1vUoAxTmLWTdNbVhE=" |
10.1108/09564239010001127 | <jats:p>A research initiative, focused on quality customer care in service
organisation and recently completed in the Financial Services Research
Centre, is presented. Empirical data was collected from a number of
major UK companies financial services, retailing and leisure and the
findings which are summarised here re... | Service Quality: An Investigation of Customer Care in Major UK Organisations | [
"Lewis Barbara R. "
] | https://doi.org/10.1108/09564239010001127 | 2,002 | July | "0pxAXIjmMtrACJf7XWCV40TXR+BTs4chTlJyhBP99VyunBoZWsJcm3SHq2H9sqSrF1/2jTO8mZft+/yp8EFJlfUXgODc51G+ALdqKJAyttS/fVXgUCaCLxC1/IodJib5r7c1nfiKz1zT1NdmRysGAo3F2i93XZKwDDpWRZVrJj8=" |
10.1108/09564239110000127 | <jats:p>The role of scripts as a job design tool, and the functional and
dysfunctional impacts of mindlessness that can result from the habitual
and repetitive performance of scripts is examined from a service
perspective. Five dimensions of scripts are then proposed: script
complexity – the degree to which scripts req... | Dimensions of Job Scripting in Services Organisations | [
"Tansik David A. ",
"Smith William L. "
] | https://doi.org/10.1108/09564239110000127 | 2,002 | July | "knRIXguisJ5VENe3XWCdif3nV89Us6Pncld2ZNf/9NjGkBKdYsBNGnCkGGuxU6SrVE+9Dzecm41v4mgIYkBYjcsUAWW63VGOBrYgbLA2c5GtOxXgMqqKanm1vQIPJR6Zjf81PZiUnw3bzMVjAiDSA43Pnil/S4O0HmJWzUWfFr0=" |
10.1108/09564239110007139 | <jats:p>The “service factory” has been proposed as a new
approach to manufacturing strategy. The information, problem‐solving,
sales and support dimensions which underlie a service factory are
reviewed. A strategic planning methodology by which it can be applied is
provided, and five research questions which might be a... | The Service Factory: A Future Vision | [
"Chase Richard B. "
] | https://doi.org/10.1108/09564239110007139 | 2,002 | July | "UFZYXIBmMt6AyNd3HUiZay7/RHXVM/PvVkESfFf5tdxuNBs9esRdGnqEuyvw0KSqVE79rBGMWguK8mSt4VpYJO0WJuCQ51mugD7yqNs3/d2heTfgUqKqK9i3/JkdRruJtb81n7mSVl3exNNnBzP2Io3D3yhvUpmwRAtWFdcbBjs=" |
10.1108/09564239110144579 | <jats:p>Service quality has been in the research limelight for some years.
The discussion of service quality concepts is continued here. Using data
from pharmacy customers, a four‐concept, pharmacy‐specific typology in
terms of professionalism, commitment, confidentiality and milieu was
developed, and a two‐concept typ... | Intrinsic Service Quality Determinants for Pharmacy Customers | [
"Hedvall Maj‐Britt ",
"Paltschik Mikael "
] | https://doi.org/10.1108/09564239110144579 | 2,002 | July | "wlV4XYimFNqQAKfzfWAd6gz3Q8BVM6NlRlFywBP/532OlBo9csh9m3yAuWO3A6Sr0l/9jTGcykfN/Wwt9EDYGewUAOD5h1WGgLf4uJM2Mp2/KxXgQqKabyCn/IgNBj/bhpc1n/iqC0wbVJsk1yoWAIXA3i5/wxOURDJW0nWDGj0=" |
10.1108/09564239110144993 | <jats:p>Service businesses, like product manufacturers, face loss
exposures‐sets of circumstances that could give rise to losses. The
losses may never occur, but the firm must plan for the possibility that
they will. Risk management involves the treatment of loss exposures in a
cost‐effective manner to protect the firm... | Risk Management in a Service Business | [
"Hollman Kenneth W. ",
"Forrest Jack E. "
] | https://doi.org/10.1108/09564239110144993 | 2,002 | July | "UO1YbICmsn7KyjfRWWCd71bXdcA1I5eTRh8SABP/5lTE4BodGoDEGn6AE+n9gLTrFN7ZiR2sG4/J6mntYHBIRecUgeU473GMBj9wKMC2/tShuSFoYgKCaVin/x64D67Yk7sdHvCPh1xa0JujU3sWIo3H2SV2ErN0DjLW3/QbVj0=" |
10.1108/09564239210019478 | <jats:p>Hostile environmental developments are requiring British brewing
companies to reshape their archaic distribution strategies. Examines
perceptions of the relationships existing between brewers and their
contractually‐tied public house tenants. Finds that brewers apply
excessive coercive power and insufficient re... | Power, Conflict and Co‐operation in Brewer‐Tenant Distribution Channels | [
"Shipley David ",
"Egan Colin "
] | https://doi.org/10.1108/09564239210019478 | 2,002 | July | "21/oXgiuqn6gW/f3TWCZ4yf/V89UM/PjZlsSQxP/1ezMtBD9ckJIHq6BumH0AbSr0g+VDTO8GYWE/GWN8GhYjMWWgeT450DugnHrKHO2tNWFTQ3iQaKgL4SgrMoYDmyYpfs9HbCHlxzOlBt3FKZ2IoSAzo1uRrE1SS/UxfbbDjE=" |
10.1108/09564239310037936 | <jats:p>Proposes that a key question for hotel operators in the 1990s is
how to create and sustain a service culture which appeals to consumers
and effectively differentiates their product offer. Raises five design
considerations for hotel companies wishing to improve the service
climate or culture within their organiz... | Designing a Contemporary Hotel Service Culture | [
"Teare Richard "
] | https://doi.org/10.1108/09564239310037936 | 2,002 | July | "Qh5IXoDmon7gENf1HWAdY0b3R8FVk6Pjfll2AFH9s1ziFVrfWkJcGDKAs+OxE7TqRh7tjTOU2ddM2GSt80BonPUXhaL7nVGMALXy6NO2NNyluxWgQ6aCKwm1vooNBWabq/M1HvqWB5heVFMjB+qWAoTF1i1/U4M0DrvWRV1bBjk=" |
10.1108/09564239310044262 | <jats:p>Attempts to ascertain the views of clerical staff in a major UK
clearing bank on the quality of customer service within the retail
branch network by a field survey together with a series of focus group
discussions undertaken to address four specific issues: what did
clerical staff understand by the term “a qual... | Staff Perceptions of Service Quality in a UK Clearing Bank: Some Empirical Findings | [
"Howcroft Barry "
] | https://doi.org/10.1108/09564239310044262 | 2,002 | July | "glxKXYjmMt6BGLd3XWEd6wbVF+BXt7PhSlE2hBP/5VzOkBpZU0BeG3yHuAP1EKSr00/UDTOc2Mfo++yp8EGoHPWUg+Xe51G+ILfiqLA2Y5S1exXoEKKqC+ClfBodJjL4r6c3HHiiR1zDlJ9kW2oWEo3FHC9/UpaxDHoWBZnLTj0=" |
10.1108/09564239410051911 | <jats:p>First presents a brief overview of some research demonstrating a link
between employee perceptions of the service firms for which they work
and customer perceptions of the service quality they receive from those
same firms. Followed by discussion of a framework that provides some
insight into what customer‐focu... | HRM – A Service Perspective | [
"Schneider Benjamin "
] | https://doi.org/10.1108/09564239410051911 | 2,002 | July | "0rZAXAmmsv6gWLd3H2md62bnQ4FVF5PvQlNyUBP/tf3mmBpdMoJUmjSAu2s9AbSq0V8fTTncmMXs+uypdEDwReQUguD4/1GOALf6iJC2tpS9KJXgcqKCP+AX7NoNJieYP9M1H/iA01lL1JFjUy9WAI3G2i5vUIPwDDoWxPEbDjk=" |
10.1108/09564239410068689 | <jats:p>Although the service sector has gained increasing importance in our
economy, very little attention has been paid to how firms actually
develop new services. Reports on an investigation into how new retail
services are developed in the financial service sector. The authors, by
comparing successful and unsuccessf... | The Development of New Financial Services | [
"Edgett Scott ",
"Parkinson Steven "
] | https://doi.org/10.1108/09564239410068689 | 2,002 | July | "QttcXoDmgl6ISPf3VWKUY0THBsIVM7fpVldyJRF9t91OlGodfsBcGrwCmeswgaSrVg70jTOc3M/I+my9cFBIFfSVgeD4z1mcArfwafr2pp2l6xWgsqKCCaCn/AgvBzMYh7s9n9iOj1zaVJNnFzvWAo3NXg93QpMyTkIURP0zDDk=" |
10.1108/09564239510078849 | <jats:p>Presents an interdisciplinary literature review and research agenda
and suggests a number of propositions, in advance of new fieldwork, to
discover a revised or new theory of internal marketing as it relates to
organizational change management. The literature on marketing, services
marketing, corporate strategy... | Internal marketing: a review and some interdisciplinary research
challenges | [
"Varey Richard J. "
] | https://doi.org/10.1108/09564239510078849 | 2,002 | July | "EXBIboCmpnrQGPf3bWAd24bnR+TUE+PjTldyVVX/9N2GsBoNG0JNGnKHu4O9IaSr1E/PTTO8gcds+Uip8EF4ZeUWg4D5p1GshL/6KNM2MtylKRXgkqKiI9i+/QoPRu3Yr9M1HJCMA01azIPlDi6WEo/D3i1/U4EwDHM21vELBjU=" |
10.1108/09564239510096876 | <jats:p>Describes research which continues the quest to model performance
using structural equation models. The objective is to provide meaningful
and substantively interpretable predictions of process performance using
structural equation modelling. Develops structural equation models which
clearly define the performa... | Modelling the relationships between process quality errors and
overall service process performance | [
"Collier David A. "
] | https://doi.org/10.1108/09564239510096876 | 2,002 | July | "SlFIbajmL5qAWNN/X2MdawznJ+BUM7PpQldyMbf/tJ3elBQfWsBdGGYGOie1wKTvEUz5jBvMmN/py325YktQHeUUAOV6zlGuALfiKJImdo2z6x3IIrOmK/q1/RYfBx/Zx/s13pqNxlVaxZtkU27yEo2Pni5/UpK3TEKWHvOaRjU=" |
10.1108/09564239510101491 | <jats:p>The quality improvement strategy (QIS) helps managers decide where
changes in an organization′s services will improve its competitiveness.
The QIS measures customer perceptions of the organization′s services
relative to its competitors′ offerings (competitiveness) and relative to
what its offerings ought to be ... | The service quality improvement strategy | [
"Roy Beach Lee ",
"Burns Lawton R. "
] | https://doi.org/10.1108/09564239510101491 | 2,002 | July | "EHBcXQgAit7IiLZ2P2MVewTfx4XUo9PjRgF25Rf+5xzGhBJVWsJcGzqkukGcsqWiks79zTm83geoufwsZ0Lob+WcgMK4r9XOCPi45JE2tt2pu5fgWgKKashuvZ6NZr/b3qc1HOKGhQzDhJPhADoU0pWD2i1/UII2THJSX5krZjQ=" |
10.1108/09564239510147248 | <jats:p>When assimilation processes occur, expectations have a direct impact on experiences, and experiences bias the memory for prior expectations. Reports the results of two studies which examine assimilation processes using path analysis. Formulates implications and recommendations for service management and for res... | Assimilation processes in service satisfaction formation | [
"Pieters Rik ",
"Koelemeijer Kitty ",
"Roest Henk "
] | https://doi.org/10.1108/09564239510147248 | 2,002 | July | "UVUITYqkhh7UcufTTXDcaw7fwORVs8OBcldy2bP89tzmwBA/ckhMGnaHW+nzAqarEgztg32siRfpJm4o0FjA0MEWoeK8jVGuBPdwaPCyE9ux+R3gMuGnZti/7totRmaYgPE5/9iaj2lSxI9gMhj2E42Wmq1nU5OwCGqUHPEZUzA=" |
10.1108/09564239610129931 | <jats:p>Presents the findings of a study performed on data from a large bank’s retail‐banking operations. Illustrates the relationship of customer satisfaction to customer loyalty, and customer loyalty to profitability, using multiple measures of satisfaction, loyalty, and profitability. An estimate of the effects of i... | The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study | [
"Hallowell Roger "
] | https://doi.org/10.1108/09564239610129931 | 2,002 | July | "UtJIXojmJNqEWJdzGWKU6xT/R+BVk7dhShFwgTP/5d2GEAgdWsBEGLyQq2F1E7SK0g555TGc2JfoqWypclFpDcQUA+D4+12OAP+i6LK0Zs2vWxXociOCT961rNoPRhNZDvc1neqOB2zaVJtlE3t2Eo3H3i53UpNxTGKUBPGbJj0=" |
10.1108/09564239610129940 | <jats:p>International trade in services is growing rapidly despite many barriers to trade. Consumer services are being established world wide and increasingly business services are becoming globalized in much the same way that manufacturing is outsourcing overseas. The manager of a service organization can no longer ig... | Strategies for globalizing service operations | [
"McLaughlin Curtis P. ",
"Fitzsimmons James A. "
] | https://doi.org/10.1108/09564239610129940 | 2,002 | July | "WtRIX4CmOH6I2td3SUAda1TvV/A1g5PrV1VyGD9/tJzMxFY9UkLcGjqAE+v1A6Sq0F69zT2Mm48vsy2NYFbIJeSdheSQrlGcgv/iqLq3K52l+RfgwqKCKdCrvBgfB66YB9M1nxKJlRXaxZPjF66Wio3H2ypuUos0TFpU1nUaHhk=" |
10.1108/09564239610149939 | <jats:p>Argues that one theme that has emerged consistently in the recent services marketing literature is the importance of frontline employees in service delivery. The internal marketing concept is based on the belief that a firm’s internal market/employees can be motivated to strive for customer‐consciousness, marke... | Quality perceptions in the financial services sector | [
"Boshoff Christo ",
"Tait Madéle "
] | https://doi.org/10.1108/09564239610149939 | 2,002 | July | "ABRZfgDmNvqwOLf/TWiV+gTnR8RVM7OnTlcwUZX/sF2HGBkdO0dNGnCHv2O1AKSrVF/dTTuci8ds++yhcEBpCeUWC+H7o1GWhLXqKNsmcpS9KRXgcqOgbcif/NovRrXZj9s1HtiFRwhTxJ2lByuWEo3H2i9/05MwSjoX1vEZSh0=" |
10.1108/09564239610149948 | <jats:p>Contributes to a growing body of service recovery knowledge by examining the impact of service recovery as a relationship tool, in addition to its well‐accepted role as a means to enhance customer satisfaction at the transaction‐specific level. Begins by providing an overview of the evolving concept of service ... | Service recovery: its value and limitations as a retail strategy | [
"Brown Stephen W. ",
"Cowles Deborah L. ",
"Tuten Tracy L. "
] | https://doi.org/10.1108/09564239610149948 | 2,002 | July | "UtBITgCmAl7UOPbXDWid6wT/V+RUszOjfhdy0DP/4V3WMAo9ekBdG+CCu2W9waSrFx5ZDzm82MdtqeSpd0FJ1eUUgeT5j1WOAL2wKPC2Z92lGxXgUqKODV287JgNBmvYj/s13diWlWxa1NNgzyoWII3HHixv8ZeUTHDW1vULBjs=" |
10.1108/09564239710161097 | <jats:p>Examines the nature of corporate culture in a service delivery environment. In particular, attempts to examine the level of consensus that exists with regard to the norms, values and behaviour of service personnel. The research included a programme of quantitative research within one retail bank, involving the ... | The nature of corporate culture within a service delivery environment | [
"Wilson Alan M. "
] | https://doi.org/10.1108/09564239710161097 | 2,002 | July | "itRITIjGMt6QELf3XWid4wb3V4VUMzPBYlN2DBH/ttzGGBp/c0hcHGSGcmN0EKSrkl/OjTOQCNfo+u4s8MAohOUWB6DYpXmug7WrYJc2P/S9KQW48aKCapA9vA4NBDbZods1nXiChw1CxJ9lSy52A43R2i1/QJG1CrtWVdlTRj0=" |
10.1108/09564239710166281 | <jats:p>Despite substantial research on market orientation in manufactured goods companies, few studies have examined the adoption of market orientation by retailers. Develops a framework for market orientation and examines the pattern of market orientation in UK multiple retail companies. Shows that market‐orientated ... | Market orientation in UK multiple retail companies: nature and pattern | [
"Liu Hong ",
"Davies Gary "
] | https://doi.org/10.1108/09564239710166281 | 2,002 | July | "QlZcT5PuIH6AULd3z2Kd2xbVR+R1M7NrTlkyF3f/t+xmHBIlWkBMirKBu2E1AaSq147NRTOUlA/p7Gip8ER4jeWXgaC7/1mmgL5q6FK2XtS9TQHpU6aCL8i3fMo5RmSYpfM5nCiCBx3aVINvByT2EITF2r/tVhE8TgrURNRJTjE=" |