chunk_id stringlengths 3 7 | chunk stringlengths 0 841 | source_url stringclasses 652
values | title stringclasses 652
values | chunk_idx int64 0 558 | chunk_start_char int64 0 48.7k | chunk_end_char int64 3 48.7k |
|---|---|---|---|---|---|---|
12-36 | If they do not change it or you still think it’s wrong | 12 | Tax credits: appeals and complaints | 36 | 2,202 | 2,256 |
12-37 | You can ask for the decision to be reconsidered by filling in a WTC/AP form. This process is called ‘mandatory reconsideration’. You can fill in the form online or print it and send it to HMRC. | 12 | Tax credits: appeals and complaints | 37 | 2,257 | 2,450 |
12-38 | You need to do this within 30 days of getting your award notice unless there are exceptional circumstances, for example you were in hospital. | 12 | Tax credits: appeals and complaints | 38 | 2,451 | 2,592 |
12-39 | If you disagree with the result | 12 | Tax credits: appeals and complaints | 39 | 2,593 | 2,624 |
12-40 | If you’re in England, Scotland or Wales you can appeal to the Social Security and Child Support Tribunal. | 12 | Tax credits: appeals and complaints | 40 | 2,625 | 2,730 |
12-41 | If you’re in Northern Ireland appeal to the Appeals Service Northern Ireland. | 12 | Tax credits: appeals and complaints | 41 | 2,731 | 2,808 |
12-42 | Complain about tax credits | 12 | Tax credits: appeals and complaints | 42 | 2,809 | 2,835 |
12-43 | You can complain about things like unreasonable delays or the way you’ve been treated. | 12 | Tax credits: appeals and complaints | 43 | 2,836 | 2,922 |
12-44 | There’s a different process if you think your tax credits are wrong or you want to dispute a tax credits overpayment. | 12 | Tax credits: appeals and complaints | 44 | 2,923 | 3,040 |
12-45 | How to complain | 12 | Tax credits: appeals and complaints | 45 | 3,041 | 3,056 |
12-46 | You can: | 12 | Tax credits: appeals and complaints | 46 | 3,057 | 3,065 |
12-47 | complain online | 12 | Tax credits: appeals and complaints | 47 | 3,066 | 3,081 |
12-48 | call or write (telephone complaints are usually dealt with faster) | 12 | Tax credits: appeals and complaints | 48 | 3,082 | 3,148 |
12-49 | To complain online, you need a Government Gateway user ID and password. If you do not have a user ID, you can create one when you complain. | 12 | Tax credits: appeals and complaints | 49 | 3,149 | 3,288 |
12-50 | You can call or write to HM Revenue and Customs (HMRC). If you write, include: | 12 | Tax credits: appeals and complaints | 50 | 3,289 | 3,367 |
12-51 | your National Insurance number | 12 | Tax credits: appeals and complaints | 51 | 3,368 | 3,398 |
12-52 | your full name, address and telephone number | 12 | Tax credits: appeals and complaints | 52 | 3,399 | 3,443 |
12-53 | details of what happened and when | 12 | Tax credits: appeals and complaints | 53 | 3,444 | 3,477 |
12-54 | how you’d like your complaint settled | 12 | Tax credits: appeals and complaints | 54 | 3,478 | 3,515 |
12-55 | the word ‘Complaint’ at the top of your letter | 12 | Tax credits: appeals and complaints | 55 | 3,516 | 3,562 |
12-56 | If you do not agree with the response | 12 | Tax credits: appeals and complaints | 56 | 3,563 | 3,600 |
12-57 | Ask HMRC to review their response and send you a final decision. | 12 | Tax credits: appeals and complaints | 57 | 3,601 | 3,665 |
12-58 | If you’re unhappy with the final decision, you can contact the Independent Adjudicator. | 12 | Tax credits: appeals and complaints | 58 | 3,666 | 3,753 |
12-59 | You may be able to claim costs (for example for postage or phone calls) if HMRC admits they made a mistake. Ask them for details. | 12 | Tax credits: appeals and complaints | 59 | 3,754 | 3,883 |
13-0 | Overview | 13 | Benefit overpayments | 0 | 0 | 8 |
13-1 | Tell the office dealing with your benefit straight away if: | 13 | Benefit overpayments | 1 | 9 | 68 |
13-2 | you think you’re being overpaid | 13 | Benefit overpayments | 2 | 69 | 100 |
13-3 | your circumstances change | 13 | Benefit overpayments | 3 | 101 | 126 |
13-4 | You may have to pay back the benefit if you’ve been overpaid. | 13 | Benefit overpayments | 4 | 127 | 188 |
13-5 | There’s a different process for tax credits overpayment. | 13 | Benefit overpayments | 5 | 189 | 245 |
13-6 | You may be prosecuted for benefit fraud or have to pay a penalty if you do not tell benefit providers about overpayments. | 13 | Benefit overpayments | 6 | 246 | 367 |
13-7 | This guide is also available in Welsh (Cymraeg). | 13 | Benefit overpayments | 7 | 368 | 416 |
13-8 | If you’ve been overpaid Universal Credit | 13 | Benefit overpayments | 8 | 417 | 457 |
13-9 | You can report an overpayment by signing into your Universal Credit account or calling the Universal Credit helpline. | 13 | Benefit overpayments | 9 | 458 | 575 |
13-10 | When the benefit office will contact you | 13 | Benefit overpayments | 10 | 576 | 616 |
13-11 | You’ll get a letter to let you know that you’ve been overpaid. | 13 | Benefit overpayments | 11 | 617 | 679 |
13-12 | If you think it’s a mistake you can ask for mandatory reconsideration within one month of receiving the letter. | 13 | Benefit overpayments | 12 | 680 | 791 |
13-13 | Housing Benefit paid directly to your landlord | 13 | Benefit overpayments | 13 | 792 | 838 |
13-14 | Your landlord may be asked to repay the money if they’re responsible for an overpayment. You may have to repay if it was your fault. | 13 | Benefit overpayments | 14 | 839 | 971 |
13-15 | When repayments have to be made | 13 | Benefit overpayments | 15 | 972 | 1,003 |
13-16 | You may have to pay the money back if you’ve been overpaid. For example, if: | 13 | Benefit overpayments | 16 | 1,004 | 1,080 |
13-17 | the information you gave was wrong | 13 | Benefit overpayments | 17 | 1,081 | 1,115 |
13-18 | you did not report a change in your circumstances straight away | 13 | Benefit overpayments | 18 | 1,116 | 1,179 |
13-19 | you gave the wrong information when you reported a change of circumstances | 13 | Benefit overpayments | 19 | 1,180 | 1,254 |
13-20 | a mistake was made with your payment | 13 | Benefit overpayments | 20 | 1,255 | 1,291 |
13-21 | Find out how to make repayments. | 13 | Benefit overpayments | 21 | 1,292 | 1,324 |
13-22 | There’s a different system if the person overpaid has died. | 13 | Benefit overpayments | 22 | 1,325 | 1,384 |
13-23 | Repayments when someone has died | 13 | Benefit overpayments | 23 | 1,385 | 1,417 |
13-24 | The Department for Work and Pensions (DWP) can recover benefit overpayments from a person’s estate. | 13 | Benefit overpayments | 24 | 1,418 | 1,517 |
13-25 | An overpayment could have happened because, for example, the person who died: | 13 | Benefit overpayments | 25 | 1,518 | 1,595 |
13-26 | had more savings than they declared in their benefit claim | 13 | Benefit overpayments | 26 | 1,596 | 1,654 |
13-27 | had not declared an income | 13 | Benefit overpayments | 27 | 1,655 | 1,681 |
13-28 | was in hospital or a nursing home and had not told DWP | 13 | Benefit overpayments | 28 | 1,682 | 1,736 |
13-29 | If you’re dealing with the estate, DWP will write to you once probate has been granted to ask for the information they need. | 13 | Benefit overpayments | 29 | 1,737 | 1,861 |
13-30 | You should not distribute the estate until you know what needs to be repaid. If you do, you may have to pay back the money yourself. | 13 | Benefit overpayments | 30 | 1,862 | 1,994 |
13-31 | What you need to do | 13 | Benefit overpayments | 31 | 1,995 | 2,014 |
13-32 | You’ll be asked to provide information to help work out if anything needs to be repaid. | 13 | Benefit overpayments | 32 | 2,015 | 2,102 |
13-33 | You may need bank statements, building society passbooks or other information about the dead person’s assets. | 13 | Benefit overpayments | 33 | 2,103 | 2,212 |
13-34 | If you do not provide the information asked for, the overpayment will be calculated based on the probate figure before any deductions (that is, the whole estate). | 13 | Benefit overpayments | 34 | 2,213 | 2,375 |
13-35 | If there has been an overpayment | 13 | Benefit overpayments | 35 | 2,376 | 2,408 |
13-36 | DWP will write to you asking for the money back from the estate. They will tell you how any overpayment has been worked out and explain why it happened. They will also tell you how to pay. | 13 | Benefit overpayments | 36 | 2,409 | 2,597 |
13-37 | If you need to discuss your payment, or setting up a repayment plan, call DWP’s Debt Management Recovery from Estates. The number is on the letter. | 13 | Benefit overpayments | 37 | 2,598 | 2,745 |
13-38 | You can also write to them: | 13 | Benefit overpayments | 38 | 2,746 | 2,773 |
13-39 | If you’re in England and Wales | 13 | Benefit overpayments | 39 | 2,774 | 2,804 |
13-40 | If you’re in Scotland | 13 | Benefit overpayments | 40 | 2,805 | 2,826 |
13-41 | If you’re in Northern Ireland, contact the Department for Communities Debt Management service. | 13 | Benefit overpayments | 41 | 2,827 | 2,921 |
13-42 | If you disagree with the overpayment decision | 13 | Benefit overpayments | 42 | 2,922 | 2,967 |
13-43 | If you disagree with the overpayment decision, you can ask for the decision to be looked at again - this is called a ‘mandatory reconsideration’. | 13 | Benefit overpayments | 43 | 2,968 | 3,113 |
13-44 | You can do this if you: | 13 | Benefit overpayments | 44 | 3,114 | 3,137 |
13-45 | think DWP made an error or missed important evidence | 13 | Benefit overpayments | 45 | 3,138 | 3,190 |
13-46 | disagree with the reasons for the decision | 13 | Benefit overpayments | 46 | 3,191 | 3,233 |
13-47 | want to have the decision looked at again | 13 | Benefit overpayments | 47 | 3,234 | 3,275 |
13-48 | Payments made after death | 13 | Benefit overpayments | 48 | 3,276 | 3,301 |
13-49 | If the overpayment happened because the payment arrived before DWP were told about the death, DWP Debt Management will contact: | 13 | Benefit overpayments | 49 | 3,302 | 3,429 |
13-50 | the deceased’s next of kin | 13 | Benefit overpayments | 50 | 3,430 | 3,456 |
13-51 | the bank the benefit was paid in to | 13 | Benefit overpayments | 51 | 3,457 | 3,492 |
13-52 | whoever is handling the estate | 13 | Benefit overpayments | 52 | 3,493 | 3,523 |
13-53 | How to make a repayment | 13 | Benefit overpayments | 53 | 3,524 | 3,547 |
13-54 | How you pay back the overpayment depends on: | 13 | Benefit overpayments | 54 | 3,548 | 3,592 |
13-55 | whether you’re making repayments for the first time or restarting them | 13 | Benefit overpayments | 55 | 3,593 | 3,663 |
13-56 | whether you still receive benefits | 13 | Benefit overpayments | 56 | 3,664 | 3,698 |
13-57 | Start making repayments if you’re still receiving benefits | 13 | Benefit overpayments | 57 | 3,699 | 3,757 |
13-58 | If you’re still receiving benefits, the regular amount you get will be reduced until you’ve paid back the money. | 13 | Benefit overpayments | 58 | 3,758 | 3,870 |
13-59 | Contact the Department for Work and Pensions (DWP) Debt Management contact centre if you think too much has been taken for a repayment. | 13 | Benefit overpayments | 59 | 3,871 | 4,006 |
13-60 | If you’re in Northern Ireland, contact the Department for Communities Debt Management service. | 13 | Benefit overpayments | 60 | 4,007 | 4,101 |
13-61 | Start making repayments if you no longer receive benefits | 13 | Benefit overpayments | 61 | 4,102 | 4,159 |
13-62 | If you no longer receive benefits, you need to pay back the overpayment to DWP Debt Management. You’ll get a letter telling you how much you need to repay. | 13 | Benefit overpayments | 62 | 4,160 | 4,315 |
13-63 | If you cannot pay the debt in full, contact DWP Debt Management to arrange a payment plan. | 13 | Benefit overpayments | 63 | 4,316 | 4,406 |
13-64 | If you’re in Northern Ireland, contact the Department for Communities Debt Management service. | 13 | Benefit overpayments | 64 | 4,407 | 4,501 |
13-65 | Online banking | 13 | Benefit overpayments | 65 | 4,502 | 4,516 |
13-66 | Use DWP’s bank account details to pay, quoting the reference number shown on your letter or your National Insurance number. | 13 | Benefit overpayments | 66 | 4,517 | 4,640 |
13-67 | Account name | Sort code | Account number | 13 | Benefit overpayments | 67 | 4,641 | 4,682 |
13-68 | DWP Debt Management | 60 70 80 | 10025634 | 13 | Benefit overpayments | 68 | 4,683 | 4,724 |
13-69 | Overseas accounts | 13 | Benefit overpayments | 69 | 4,725 | 4,742 |
13-70 | Use the following details if you’re paying from an overseas account. | 13 | Benefit overpayments | 70 | 4,743 | 4,811 |
13-71 | Account name | IBAN | BIC | 13 | Benefit overpayments | 71 | 4,812 | 4,837 |
13-72 | DWP Debt Management | GB30NWBK60708010025634 | NWBKGB2L | 13 | Benefit overpayments | 72 | 4,838 | 4,893 |
13-73 | Direct Debit, card, cheques and cash | 13 | Benefit overpayments | 73 | 4,894 | 4,930 |
13-74 | Contact the DWP Debt Management contact centre to: | 13 | Benefit overpayments | 74 | 4,931 | 4,981 |
13-75 | set up monthly repayments by Direct Debit | 13 | Benefit overpayments | 75 | 4,982 | 5,023 |
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