tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,466,370,205,237,250 | negative | 1 | Can't Tell | 0.3663 | United | null | jkentakula | null | 1 | @united @perfectomobile huh? I have sent 16 crash reports in Feb alone. 8 in one day. Only app I have that consistently crashes. | null | 2015-02-19 09:45:18 -0800 | null | null |
568,466,243,210,108,900 | negative | 1 | Flight Attendant Complaints | 0.6515 | United | null | theo | null | 0 | @united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo | null | 2015-02-19 09:44:48 -0800 | São Paulo / Brasil | Brasilia |
568,465,710,629,826,560 | positive | 0.6639 | null | null | United | null | jong_pj | null | 0 | @united You're welcome. | null | 2015-02-19 09:42:41 -0800 | Almere, The Netherlands | null |
568,464,076,122,279,940 | negative | 1 | Customer Service Issue | 1 | United | null | Ssanchik | null | 0 | @united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service??? | null | 2015-02-19 09:36:11 -0800 | null | null |
568,463,707,795,095,550 | neutral | 1 | null | null | United | null | TheBIGCafeteria | null | 0 | @united I'm a UA 1k. I think it's @iamtedking who was looking for help | null | 2015-02-19 09:34:44 -0800 | LA | SF | Bicycle | 38,000' | Pacific Time (US & Canada) |
568,463,644,503,240,700 | neutral | 1 | null | null | United | null | JerseyRic | null | 0 | @united RES # 0167560070877 Fsqthg Thanks | null | 2015-02-19 09:34:29 -0800 | North Jersey | Eastern Time (US & Canada) |
568,462,632,719,491,100 | negative | 1 | Customer Service Issue | 0.6664 | United | null | PAIGER33 | null | 2 | @united unfortunately, that doesn't help. Just an automated computer. | null | 2015-02-19 09:30:27 -0800 | null | Central Time (US & Canada) |
568,462,402,875,863,040 | positive | 1 | null | null | United | null | stewartmramsay | null | 0 | @united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day. | null | 2015-02-19 09:29:33 -0800 | Walnut Creek, CA when I'm ther | null |
568,462,177,415,372,800 | positive | 1 | null | null | United | null | DeltaBravo33 | null | 0 | @united Yes ! :D (Y) From @therealaviation on Instagram :) | null | 2015-02-19 09:28:39 -0800 | France | null |
568,461,830,584,029,200 | neutral | 1 | null | null | United | null | z1y2x3 | null | 0 | @united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'. | null | 2015-02-19 09:27:16 -0800 | East&West Coasts & the South | Eastern Time (US & Canada) |
568,460,680,367,644,700 | negative | 1 | Late Flight | 1 | United | null | nabia90 | null | 0 | @united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is. | null | 2015-02-19 09:22:42 -0800 | null | null |
568,460,278,662,193,150 | negative | 1 | Customer Service Issue | 1 | United | null | 27_POWERS | null | 0 | @united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back... | null | 2015-02-19 09:21:06 -0800 | Costa Mesa, CA | Pacific Time (US & Canada) |
568,460,037,737,324,540 | neutral | 1 | null | null | United | null | JerseyRic | null | 0 | @united need assistance to change flight to get to an ailing parent..
have flight leaving Tuesday need to change ASAP to sooner #custserv | null | 2015-02-19 09:20:09 -0800 | North Jersey | Eastern Time (US & Canada) |
568,458,999,798,108,160 | negative | 1 | Can't Tell | 1 | United | null | sherrirosen | null | 0 | @united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over | [0.0, 0.0] | 2015-02-19 09:16:01 -0800 | New York City | Eastern Time (US & Canada) |
568,458,813,189,197,800 | negative | 1 | Customer Service Issue | 1 | United | null | YeahNoPriesty | null | 0 | @united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks | null | 2015-02-19 09:15:17 -0800 | Chicago, Il | Central Time (US & Canada) |
568,458,701,046,050,800 | neutral | 0.6507 | null | 0 | United | null | ellieINchicago | null | 0 | @united you need to follow me I order for me to DM.... | [34.06979432, -117.57757056] | 2015-02-19 09:14:50 -0800 | Chicago, IL | Central Time (US & Canada) |
568,457,810,066,800,640 | negative | 1 | Can't Tell | 0.6188 | United | null | estellevw | null | 1 | @united Can i get a refund? I would like to book on a better airline. | null | 2015-02-19 09:11:18 -0800 | On a couch, with a computer. | Pacific Time (US & Canada) |
568,457,549,973,987,300 | negative | 1 | Customer Service Issue | 1 | United | null | Ssanchik | null | 0 | @united whom can I call to discuss - as I was told that united has no phone contact with passengers - this is absurd... | null | 2015-02-19 09:10:16 -0800 | null | null |
568,457,483,301,339,140 | negative | 1 | Lost Luggage | 0.3445 | United | null | DMSHIPMAN915 | null | 0 | @united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!! | null | 2015-02-19 09:10:00 -0800 | Germany | null |
568,456,895,515,607,040 | neutral | 0.6525 | null | 0 | United | null | AndavoTravel | null | 0 | @united Airlines is changing #mileageplus program March 1 http://t.co/4ojE523PTw | null | 2015-02-19 09:07:39 -0800 | null | Mountain Time (US & Canada) |
568,456,844,429,160,450 | neutral | 1 | null | null | United | null | morrisls | null | 0 | @united There is only one club at LAX - in terminal 7 across from gate 71 | null | 2015-02-19 09:07:27 -0800 | null | Quito |
568,454,694,756,069,400 | neutral | 0.6667 | null | 0 | United | null | NathanNmred4 | null | 0 | @united @perfectomobile Definately not an award for employer of the year #united13 | null | 2015-02-19 08:58:55 -0800 | null | null |
568,454,607,040,606,200 | negative | 0.6723 | Customer Service Issue | 0.3594 | United | null | SaintAwesome504 | null | 0 | @united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers. | null | 2015-02-19 08:58:34 -0800 | null | null |
568,454,386,617,356,300 | negative | 1 | Late Flight | 1 | United | null | kylry | null | 1 | @united Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay. | null | 2015-02-19 08:57:41 -0800 | null | Atlantic Time (Canada) |
568,450,710,553,174,000 | neutral | 1 | null | null | United | null | JerseyRic | null | 0 | @united Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv | null | 2015-02-19 08:43:05 -0800 | North Jersey | Eastern Time (US & Canada) |
568,450,642,085,171,200 | negative | 1 | Customer Service Issue | 1 | United | null | PAIGER33 | null | 0 | @united need to chat with an actual human ASAP! | null | 2015-02-19 08:42:49 -0800 | null | Central Time (US & Canada) |
568,450,413,365,571,600 | neutral | 1 | null | null | United | null | slackmistress | null | 0 | @united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks. | null | 2015-02-19 08:41:54 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
568,450,262,706,167,800 | negative | 0.6628 | Can't Tell | 0.3466 | United | null | slackmistress | null | 0 | @united I got an email saying "changes to my MileagePlus account are confirmed" but I didn't make any changes. Help? | null | 2015-02-19 08:41:18 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
568,450,237,028,798,460 | neutral | 1 | null | null | United | null | elloecho | null | 0 | @united yes when I landed. | null | 2015-02-19 08:41:12 -0800 | Near Washington, DC | Eastern Time (US & Canada) |
568,450,017,649,778,700 | positive | 1 | null | null | United | null | melanie_seibert | null | 0 | @united Joni did a great job on flight 5653 to LAX. Thanks for a great flight. | null | 2015-02-19 08:40:20 -0800 | Texas | Central Time (US & Canada) |
568,449,164,951,953,400 | positive | 1 | null | null | United | null | KP_Pearl | null | 0 | @united So far so good. Just stepped down in Denver. Next Stop Portland! | null | 2015-02-19 08:36:56 -0800 | New York, NY | Central Time (US & Canada) |
568,446,906,524,950,500 | negative | 1 | Late Flight | 0.6768 | United | null | hvonschroeter | null | 0 | @united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good | null | 2015-02-19 08:27:58 -0800 | null | null |
568,444,328,873,467,900 | negative | 1 | Customer Service Issue | 1 | United | null | MissMcB76 | null | 0 | @united what a joke. Hang up on customers!! | null | 2015-02-19 08:17:43 -0800 | PA | null |
568,444,042,851,323,900 | negative | 1 | Customer Service Issue | 1 | United | null | MissMcB76 | null | 0 | @united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!! | null | 2015-02-19 08:16:35 -0800 | PA | null |
568,443,923,485,437,950 | positive | 1 | null | null | United | null | SonyaSloanMD | null | 0 | @united #OrthoDoc on-call to in-flight! Glad to have been of service! | null | 2015-02-19 08:16:07 -0800 | Houston, TX, USA | Central Time (US & Canada) |
568,441,968,327,573,500 | negative | 1 | Customer Service Issue | 1 | United | null | uncmnwellness | null | 1 | @united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail | null | 2015-02-19 08:08:21 -0800 | Ventura, California | Pacific Time (US & Canada) |
568,441,679,503,495,200 | positive | 0.6779 | null | 0 | United | null | llbeefpatties | null | 0 | @united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter. Last one onboard. | null | 2015-02-19 08:07:12 -0800 | null | null |
568,438,982,301,917,200 | negative | 0.6806 | Can't Tell | 0.3551 | United | null | caraweikel | null | 0 | @united really hoping to get some help here. On my 5th attempt to get a resolution, and lost count of transfers. help please! #mileageplus | null | 2015-02-19 07:56:29 -0800 | Washington DC Metro Area | Eastern Time (US & Canada) |
568,438,724,708,544,500 | neutral | 1 | null | null | United | null | TheBIGCafeteria | null | 0 | @united @iamtedking http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline | null | 2015-02-19 07:55:27 -0800 | LA | SF | Bicycle | 38,000' | Pacific Time (US & Canada) |
568,438,094,652,956,700 | negative | 0.7036 | Lost Luggage | 0.7036 | United | null | vina_love | null | 0 | @united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet. | null | 2015-02-19 07:52:57 -0800 | ny | Quito |
568,437,450,927,956,000 | positive | 1 | null | null | United | null | eghoniem | null | 0 | @united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm. They were super helpful! | null | 2015-02-19 07:50:24 -0800 | Winchester, MA | Eastern Time (US & Canada) |
568,437,324,587,012,100 | negative | 1 | Late Flight | 0.6557 | United | null | craver | null | 0 | @united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour. | null | 2015-02-19 07:49:53 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
568,437,120,966,258,700 | neutral | 0.6571 | null | null | United | null | kzone7 | null | 0 | @united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines. | null | 2015-02-19 07:49:05 -0800 | Long Island, NY | Eastern Time (US & Canada) |
568,435,938,264,625,150 | neutral | 1 | null | null | United | null | PAFCAUAL | null | 3 | @united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ | null | 2015-02-19 07:44:23 -0800 | Chicago, IL | Central Time (US & Canada) |
568,435,290,722,975,740 | negative | 1 | Can't Tell | 0.6968 | United | null | nickonken | null | 0 | @united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal. | null | 2015-02-19 07:41:48 -0800 | New York, NY | Pacific Time (US & Canada) |
568,435,244,841,500,700 | neutral | 1 | null | null | United | null | msteckling | null | 0 | @united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th | null | 2015-02-19 07:41:38 -0800 | Chicago, IL | Central Time (US & Canada) |
568,434,065,067,491,300 | negative | 0.6489 | Can't Tell | 0.3298 | United | null | pdxmucci | null | 0 | @united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that | null | 2015-02-19 07:36:56 -0800 | Portland, OR | null |
568,433,759,919,452,160 | positive | 0.6669 | null | 0 | United | null | BurgerFreshh | null | 0 | @united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir and Cancelled Flightled my flight 4 times last month. United> | null | 2015-02-19 07:35:44 -0800 | Houston, Tx & Old Bridge, NJ | Eastern Time (US & Canada) |
568,433,610,765,815,800 | negative | 1 | Cancelled Flight | 0.3626 | United | null | alex_nieves | null | 0 | @united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/ | null | 2015-02-19 07:35:08 -0800 | Connecticut | Quito |
568,433,493,987,844,100 | negative | 1 | Lost Luggage | 0.6619 | United | null | hire_llc | null | 0 | @united I did, and as I thought, nothing happened | null | 2015-02-19 07:34:40 -0800 | null | null |
568,433,431,471,886,340 | negative | 0.6479 | Flight Booking Problems | 0.6479 | United | null | scout_mb | null | 0 | @united I'm not booked on a 1:30 return flight.. | null | 2015-02-19 07:34:25 -0800 | null | Eastern Time (US & Canada) |
568,432,918,110,064,640 | negative | 1 | Customer Service Issue | 0.3636 | United | null | scout_mb | null | 0 | @united the flt TO ORD is correct. Per my DM- it is the flight from ORD to CVG I was charged for incorrectly | null | 2015-02-19 07:32:23 -0800 | null | Eastern Time (US & Canada) |
568,432,782,386,466,800 | negative | 1 | Customer Service Issue | 1 | United | null | chaduragt | null | 0 | @united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives? | null | 2015-02-19 07:31:50 -0800 | null | null |
568,431,125,502,144,500 | negative | 1 | Lost Luggage | 1 | United | null | PAIGER33 | null | 0 | @united I need to talk with an actual person about missing luggage. Please advise on how to make that happen. | null | 2015-02-19 07:25:15 -0800 | null | Central Time (US & Canada) |
568,431,007,654,924,300 | negative | 1 | Late Flight | 1 | United | null | mfaywu | null | 0 | @united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago | null | 2015-02-19 07:24:47 -0800 | Los Angeles, CA | Arizona |
568,429,641,699,954,700 | neutral | 1 | null | null | United | null | iamtedking | null | 0 | @united any news? | null | 2015-02-19 07:19:22 -0800 | null | Eastern Time (US & Canada) |
568,428,971,504,889,860 | negative | 1 | Can't Tell | 0.6364 | United | null | Brennej | null | 1 | @united "where we trick you into making us look popular on Twitter by being the worst airline" #wellplayed #jokesonus | null | 2015-02-19 07:16:42 -0800 | null | null |
568,426,849,040,261,100 | negative | 0.6856 | Customer Service Issue | 0.3458 | United | null | jfmusial | null | 0 | @united why do I have to request refund? Why charge twice in first place? | null | 2015-02-19 07:08:16 -0800 | New York | Eastern Time (US & Canada) |
568,425,564,282,998,800 | negative | 0.657 | Customer Service Issue | 0.657 | United | null | alex_nieves | null | 0 | @united I'll be calling soon but going tomorrow like it shows on the app is not a good option | null | 2015-02-19 07:03:10 -0800 | Connecticut | Quito |
568,424,596,657,078,300 | negative | 0.6619 | Customer Service Issue | 0.6619 | United | null | TheClayFox | null | 0 | @united I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received? | [0.0, 0.0] | 2015-02-19 06:59:19 -0800 | New York City (Silicon Alley) | Eastern Time (US & Canada) |
568,424,482,764,931,100 | positive | 1 | null | null | United | null | scout_mb | null | 0 | @united message sent. Thank you! | null | 2015-02-19 06:58:52 -0800 | null | Eastern Time (US & Canada) |
568,424,307,031,805,950 | negative | 1 | Can't Tell | 0.687 | United | null | promitsanyal | null | 0 | @united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it? | null | 2015-02-19 06:58:10 -0800 | Bangalore | New Delhi |
568,422,817,601,097,700 | neutral | 1 | null | null | United | null | Cecilia_stories | null | 0 | @united THIS IS THE YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ | null | 2015-02-19 06:52:15 -0800 | Luxembourg | Paris |
568,422,622,922,469,400 | neutral | 1 | null | null | United | null | Cecilia_stories | null | 0 | @united @AmericanAir THIS IS THE YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ | null | 2015-02-19 06:51:28 -0800 | Luxembourg | Paris |
568,421,732,157,161,500 | negative | 1 | Late Flight | 0.6726 | United | null | jfmusial | null | 0 | @united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight? | null | 2015-02-19 06:47:56 -0800 | New York | Eastern Time (US & Canada) |
568,419,711,521,841,150 | negative | 1 | Cancelled Flight | 1 | United | null | Brennej | null | 0 | @united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight.... | null | 2015-02-19 06:39:54 -0800 | null | null |
568,418,165,853,540,350 | negative | 0.6481 | Late Flight | 0.3351 | United | null | promitsanyal | null | 0 | @united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead | null | 2015-02-19 06:33:46 -0800 | Bangalore | New Delhi |
568,417,968,230,694,900 | neutral | 0.6554 | null | 0 | United | null | Brennej | null | 0 | @united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat | null | 2015-02-19 06:32:58 -0800 | null | null |
568,417,151,176,060,900 | negative | 1 | Cancelled Flight | 0.6863 | United | null | Brennej | null | 0 | @united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless | null | 2015-02-19 06:29:44 -0800 | null | null |
568,416,493,446,271,000 | negative | 1 | Lost Luggage | 1 | United | null | Brennej | null | 0 | @united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious | null | 2015-02-19 06:27:07 -0800 | null | null |
568,414,872,578,465,800 | negative | 1 | Customer Service Issue | 1 | United | null | MSLspeaks | null | 0 | @united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!! | null | 2015-02-19 06:20:40 -0800 | New York, NY | Eastern Time (US & Canada) |
568,413,096,940,666,900 | negative | 1 | Flight Booking Problems | 0.6657 | United | null | AnneGillaspie | null | 0 | @united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir | null | 2015-02-19 06:13:37 -0800 | Austin, TX | Mountain Time (US & Canada) |
568,412,555,045,179,400 | negative | 1 | Can't Tell | 0.6381 | United | null | ybenami | null | 0 | @united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet. Promises are free. | null | 2015-02-19 06:11:28 -0800 | California | Madrid |
568,412,546,673,352,700 | positive | 0.663 | null | null | United | null | DMSHIPMAN915 | null | 0 | @united followed and messaged. Thanks so much for the help. | null | 2015-02-19 06:11:26 -0800 | Germany | null |
568,411,566,233,804,800 | neutral | 0.6859 | null | 0 | United | null | Stacycole | null | 0 | @united I did not. That's why I am VERY concerned. | null | 2015-02-19 06:07:32 -0800 | Wisconsin, ya know | Central Time (US & Canada) |
568,411,504,497,856,500 | negative | 0.6614 | Bad Flight | 0.6614 | United | null | jwcriner | null | 0 | @united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense? | null | 2015-02-19 06:07:17 -0800 | raleigh, nc | Eastern Time (US & Canada) |
568,408,759,019,524,100 | negative | 1 | Can't Tell | 0.6426 | United | null | somstanley | null | 0 | @united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck | null | 2015-02-19 05:56:23 -0800 | Rosenberg, Texas | Central Time (US & Canada) |
568,408,653,562,294,300 | positive | 0.6915 | null | null | United | null | taylreduarte | null | 0 | @united Thanks JT | null | 2015-02-19 05:55:58 -0800 | New York, NY | Eastern Time (US & Canada) |
568,406,334,787,457,000 | neutral | 1 | null | null | United | null | Stacycole | null | 0 | @united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help | null | 2015-02-19 05:46:45 -0800 | Wisconsin, ya know | Central Time (US & Canada) |
568,405,095,060,099,100 | positive | 1 | null | null | United | null | TheVintageDJ | null | 0 | @united Thank you! Off to LA to do something very special. | null | 2015-02-19 05:41:49 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
568,401,790,250,700,800 | negative | 1 | Bad Flight | 0.6842 | United | null | WhaddupWorld | null | 0 | @united The flight turned around for mechanical reasons on 1/30/15. Never to fly United again as they don't check their planes properly. | null | 2015-02-19 05:28:41 -0800 | null | null |
568,399,913,358,221,300 | negative | 0.6553 | Customer Service Issue | 0.3401 | United | null | WeekendInParis | null | 0 | @united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH | null | 2015-02-19 05:21:14 -0800 | null | Central Time (US & Canada) |
568,396,209,091,702,800 | negative | 1 | Flight Booking Problems | 0.3474 | United | null | RoyHalimMusic | null | 0 | .@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now. | null | 2015-02-19 05:06:31 -0800 | CT • MINDLESS EP ON SALE! ⬇️ | Pacific Time (US & Canada) |
568,396,205,270,691,840 | negative | 1 | Late Flight | 1 | United | null | jordanslott | null | 0 | @united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA. | null | 2015-02-19 05:06:30 -0800 | Jersey City, NJ | null |
568,391,639,158,226,940 | negative | 0.6658 | Flight Attendant Complaints | 0.6658 | United | null | llbeefpatties | null | 0 | @united spends 20 minutes beating up a lady about her bag fees. Random stranger comes up and pays the fee. #Randomactsofcorporategreed | null | 2015-02-19 04:48:21 -0800 | null | null |
568,390,014,238,916,600 | neutral | 1 | null | null | United | null | stylistadvocate | null | 0 | @united for a fee... | null | 2015-02-19 04:41:54 -0800 | Ratner Companies, Hair Cuttery | Eastern Time (US & Canada) |
568,388,502,431,395,840 | negative | 1 | Flight Booking Problems | 0.6842 | United | null | mlipschits | null | 0 | @united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on | null | 2015-02-19 04:35:53 -0800 | Jerusalem-London-Antwerp | null |
568,385,303,267,782,660 | neutral | 0.6969 | null | 0 | United | null | jchatelain | null | 0 | @united Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error "no active flight segments" | null | 2015-02-19 04:23:11 -0800 | Paris | Paris |
568,383,474,303,959,040 | neutral | 1 | null | null | United | null | dealswelike | null | 0 | @united any updates with the DOT looking at the united fares from London to the US from last week? | null | 2015-02-19 04:15:54 -0800 | New York | Central Time (US & Canada) |
568,382,290,352,590,850 | negative | 0.7084 | Flight Booking Problems | 0.3618 | United | null | swampynomo | null | 0 | @united thanks ^mr i got rebooked already but I lost my first class seat. Such is life. | null | 2015-02-19 04:11:12 -0800 | NJ/NYC | Eastern Time (US & Canada) |
568,381,535,063,306,240 | negative | 1 | Flight Booking Problems | 0.6377 | United | null | cwehrung | null | 0 | @united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err "no segment in this" | null | 2015-02-19 04:08:12 -0800 | Paris | Paris |
568,380,957,012,525,060 | negative | 1 | Customer Service Issue | 0.6933 | United | null | souleyoga | null | 0 | @united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!! | null | 2015-02-19 04:05:54 -0800 | iPhone: 40.773155,-73.872490 | Eastern Time (US & Canada) |
568,380,302,114,086,900 | negative | 1 | Customer Service Issue | 0.6933 | United | null | DMSHIPMAN915 | null | 0 | @united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated. | null | 2015-02-19 04:03:18 -0800 | Germany | null |
568,380,045,431,058,400 | negative | 0.6545 | Flight Attendant Complaints | 0.3477 | United | null | jeremydilts | null | 0 | @united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful. | null | 2015-02-19 04:02:17 -0800 | null | Eastern Time (US & Canada) |
568,379,326,678,368,260 | positive | 1 | null | null | United | null | lalo_haros | null | 0 | @united Thank you!! 😊 | null | 2015-02-19 03:59:26 -0800 | Monterrey | Mountain Time (US & Canada) |
568,375,354,982,842,400 | negative | 0.6949 | Flight Booking Problems | 0.3681 | United | null | souleyoga | null | 0 | @united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez. | null | 2015-02-19 03:43:39 -0800 | iPhone: 40.773155,-73.872490 | Eastern Time (US & Canada) |
568,374,502,582,816,800 | negative | 1 | Cancelled Flight | 1 | United | null | Enix23 | null | 0 | @united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot? Now I miss my meeting Atlanta because someone slept in? | null | 2015-02-19 03:40:15 -0800 | null | Atlantic Time (Canada) |
568,372,335,012,679,700 | neutral | 0.6737 | null | 0 | United | null | SteefFleur | null | 0 | @united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM | null | 2015-02-19 03:31:39 -0800 | Amsterdam | null |
568,371,161,484,161,000 | negative | 1 | Customer Service Issue | 1 | United | null | TravelShopVT | null | 0 | @united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it | null | 2015-02-19 03:26:59 -0800 | null | Eastern Time (US & Canada) |
568,370,280,415,899,650 | negative | 0.6381 | Can't Tell | 0.6381 | United | null | AndrewEllestad | null | 0 | @united thx. Come hell or high water... | null | 2015-02-19 03:23:29 -0800 | Boise, Idaho | Mountain Time (US & Canada) |
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