tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,115,014,139,162,600 | negative | 1 | Lost Luggage | 0.3441 | United | null | MGsoundguy | null | 0 | @united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days. Please prove me wrong. | null | 2015-02-18 10:29:09 -0800 | Houston TX
| null |
568,114,394,397,147,140 | neutral | 0.6764 | null | null | United | null | eriwn9 | null | 0 | @united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph | null | 2015-02-18 10:26:41 -0800 | null | null |
568,112,237,765,722,100 | negative | 1 | Late Flight | 1 | United | null | TammyJacksonEJ | null | 0 | @united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver | [39.85823091, -104.67802376] | 2015-02-18 10:18:07 -0800 | null | Quito |
568,111,503,812,870,140 | negative | 1 | Customer Service Issue | 0.3492 | United | null | SFWWflyfish | null | 0 | @united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k | null | 2015-02-18 10:15:12 -0800 | Austin, TX | Eastern Time (US & Canada) |
568,110,568,097,374,200 | neutral | 1 | null | null | United | null | TheClayFox | null | 0 | @united please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can’t get in touch with anyone locally. What to do? | [0.0, 0.0] | 2015-02-18 10:11:29 -0800 | New York City (Silicon Alley) | Eastern Time (US & Canada) |
568,109,963,509,415,940 | negative | 1 | Bad Flight | 0.6737 | United | null | Max_Tau | null | 0 | @united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is. | null | 2015-02-18 10:09:04 -0800 | Amsterdam NL | Athens |
568,109,878,754,934,800 | negative | 1 | Customer Service Issue | 0.6484 | United | null | eatgregeat | null | 0 | @united you mean like my mailing address and rate? By the surliness of my United "coworkers" I'm guessing our benefits aren't great. | [29.97877958, -95.33246329] | 2015-02-18 10:08:44 -0800 | null | Eastern Time (US & Canada) |
568,109,598,034,554,900 | negative | 1 | Customer Service Issue | 0.6341 | United | null | Bhuvanasaurus | null | 0 | @united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system | null | 2015-02-18 10:07:37 -0800 | null | null |
568,109,592,338,518,000 | negative | 1 | Can't Tell | 0.7093 | United | null | frqnttraveler | null | 0 | @united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap. | null | 2015-02-18 10:07:36 -0800 | california | null |
568,109,565,796,958,200 | negative | 1 | Lost Luggage | 1 | United | null | c9n0thing | null | 0 | @united Yeah, bag is on the way. As per usual. I'm actually getting used to getting it delivered to me, its kind of nice in a sense. | null | 2015-02-18 10:07:30 -0800 | San Diego | Pacific Time (US & Canada) |
568,108,909,480,824,800 | neutral | 1 | null | null | United | null | BWithering | null | 0 | @united How much is baggage check for International flights? | null | 2015-02-18 10:04:53 -0800 | Raleigh, NC SoCal | Eastern Time (US & Canada) |
568,107,551,553,794,050 | negative | 1 | Flight Booking Problems | 0.6496 | United | null | monotaga | null | 0 | @united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet | null | 2015-02-18 09:59:29 -0800 | San Francisco, CA | Central Time (US & Canada) |
568,107,363,195,973,600 | negative | 1 | Customer Service Issue | 1 | United | null | Scotti | null | 0 | @United Wonder why people hate dealing with airlines? Ridiculous and inflexible "policies". I need a phone number and a resolution. Now. | null | 2015-02-18 09:58:44 -0800 | Grand Junction, CO | Mountain Time (US & Canada) |
568,105,932,917,481,500 | negative | 0.6606 | Cancelled Flight | 0.6606 | United | null | MetinErtas06 | null | 0 | @united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems | null | 2015-02-18 09:53:03 -0800 | null | null |
568,105,220,410,105,860 | negative | 1 | Flight Booking Problems | 0.6747 | United | null | greghei1 | null | 0 | @united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way | null | 2015-02-18 09:50:14 -0800 | Fremont, California | Pacific Time (US & Canada) |
568,104,397,869,350,900 | positive | 0.6458 | null | 0 | United | null | greghei1 | null | 0 | @united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs. | null | 2015-02-18 09:46:57 -0800 | Fremont, California | Pacific Time (US & Canada) |
568,103,618,500,530,200 | neutral | 1 | null | null | United | null | willyvideo | null | 0 | @united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http://t.co/Q9bYn9pCTf | [37.62006843, -122.38822083] | 2015-02-18 09:43:52 -0800 | null | Pacific Time (US & Canada) |
568,101,609,894,342,660 | negative | 1 | Can't Tell | 0.6658 | United | null | harris | null | 0 | 2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies | null | 2015-02-18 09:35:53 -0800 | NYC | Eastern Time (US & Canada) |
568,101,444,391,276,540 | negative | 0.7113 | Bad Flight | 0.3814 | United | null | harris | null | 0 | 1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money. | null | 2015-02-18 09:35:13 -0800 | NYC | Eastern Time (US & Canada) |
568,101,176,551,452,700 | negative | 1 | Late Flight | 1 | United | null | karinafmanalo | null | 0 | @united missing this wedding because of these delays would not be cool | null | 2015-02-18 09:34:09 -0800 | Arlington, VA | null |
568,100,858,954,522,600 | negative | 1 | Can't Tell | 0.6902 | United | null | harris | null | 0 | @united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies | null | 2015-02-18 09:32:54 -0800 | NYC | Eastern Time (US & Canada) |
568,100,000,418,250,750 | negative | 1 | Cancelled Flight | 0.35 | United | null | zackintheusa | null | 0 | @united what do you think missing meetings is worth? A flight voucher? I fly all the time, so what would make it right? | null | 2015-02-18 09:29:29 -0800 | columbus, oh | Central Time (US & Canada) |
568,099,620,456,423,400 | negative | 0.6988 | Bad Flight | 0.6988 | United | null | OMGreller | null | 0 | @United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA | null | 2015-02-18 09:27:58 -0800 | on my iPhone | null |
568,098,115,988,918,300 | negative | 0.7044 | Can't Tell | 0.3771 | United | null | elisanader | null | 0 | @united why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called. | null | 2015-02-18 09:22:00 -0800 | D.C.ish | Eastern Time (US & Canada) |
568,096,772,939,067,400 | positive | 1 | null | null | United | null | zackintheusa | null | 0 | @united it's amazing really. | null | 2015-02-18 09:16:40 -0800 | columbus, oh | Central Time (US & Canada) |
568,096,711,450,566,660 | negative | 0.6551 | Customer Service Issue | 0.3356 | United | null | zackintheusa | null | 0 | @united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate | null | 2015-02-18 09:16:25 -0800 | columbus, oh | Central Time (US & Canada) |
568,095,956,866,093,060 | neutral | 1 | null | null | United | null | thereal_SNL | null | 0 | @united if I have credit from a flight I Cancelled Flightled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date? | null | 2015-02-18 09:13:25 -0800 | District of Columbia | Eastern Time (US & Canada) |
568,095,662,262,358,000 | neutral | 1 | null | null | United | null | jerry_eckerman | null | 0 | @united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP | null | 2015-02-18 09:12:15 -0800 | Orlando, Florida | null |
568,094,839,063,089,150 | negative | 1 | Flight Booking Problems | 0.6729 | United | null | ptau | null | 0 | @united its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn | null | 2015-02-18 09:08:58 -0800 | Chasing Carmen San Diego | Central Time (US & Canada) |
568,094,342,302,322,700 | positive | 0.352 | null | 0 | United | null | mfuld | null | 0 | @united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US. | null | 2015-02-18 09:07:00 -0800 | New York, NY | America/New_York |
568,094,311,159,476,200 | negative | 0.7024 | Late Flight | 0.7024 | United | null | lynchbieberfan | null | 0 | @united a plane took our gate and now we're just waiting in a lot at DIA | null | 2015-02-18 09:06:53 -0800 | null | Mountain Time (US & Canada) |
568,093,443,823,693,800 | negative | 0.6771 | Bad Flight | 0.6771 | United | null | jerry_eckerman | null | 0 | @united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP | null | 2015-02-18 09:03:26 -0800 | Orlando, Florida | null |
568,092,350,355,865,600 | negative | 1 | Can't Tell | 0.6821 | United | null | eatgregeat | null | 0 | @united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap. | [29.98605741, -90.25189405] | 2015-02-18 08:59:05 -0800 | null | Eastern Time (US & Canada) |
568,092,209,368,719,360 | negative | 0.6735 | Can't Tell | 0.3469 | United | null | urno12 | null | 0 | @united on your website it says 10 days. Its been 16 and counting. | null | 2015-02-18 08:58:32 -0800 | bonkers in Yonkers | New Delhi |
568,092,044,964,421,600 | neutral | 0.6437 | null | 0 | United | null | javadogs | null | 0 | @united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms? | null | 2015-02-18 08:57:52 -0800 | null | null |
568,091,960,709,230,600 | negative | 1 | Customer Service Issue | 1 | United | null | 1LovePT | null | 0 | @united the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell | null | 2015-02-18 08:57:32 -0800 | Canada | Eastern Time (US & Canada) |
568,090,924,141,703,200 | neutral | 0.6774 | null | 0 | United | null | katieaune | null | 0 | @united ha, this happened 10 years ago. i haven't flown with you since. | null | 2015-02-18 08:53:25 -0800 | Chicago | Central Time (US & Canada) |
568,090,851,907,207,200 | negative | 1 | Lost Luggage | 1 | United | null | c9n0thing | null | 0 | @united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months. Where my free miles at?! | null | 2015-02-18 08:53:08 -0800 | San Diego | Pacific Time (US & Canada) |
568,090,000,199,270,400 | negative | 1 | Flight Attendant Complaints | 0.3874 | United | null | Wrigley_Kid | null | 0 | @united of course but they were just as helpless as everyone else . | null | 2015-02-18 08:49:45 -0800 | Wrigley, California ☀ | Pacific Time (US & Canada) |
568,089,179,520,954,400 | positive | 1 | null | null | United | null | LocalKyle | null | 0 | @united Flew ORD to Miami and back and had great crew, service on both legs. THANKS | null | 2015-02-18 08:46:29 -0800 | Illinois | Central Time (US & Canada) |
568,088,967,419,023,360 | negative | 0.6484 | Late Flight | 0.3407 | United | null | 1LovePT | null | 0 | @united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews | null | 2015-02-18 08:45:39 -0800 | Canada | Eastern Time (US & Canada) |
568,088,470,712,950,800 | negative | 1 | Customer Service Issue | 1 | United | null | SteefFleur | null | 0 | @united another week has passed and I hoped that I would have had a response by now | null | 2015-02-18 08:43:40 -0800 | Amsterdam | null |
568,087,744,078,954,500 | negative | 1 | Customer Service Issue | 1 | United | null | Z_J_M_ | null | 0 | @united there's no reason it should take 7-10 days to respond. | null | 2015-02-18 08:40:47 -0800 | null | Eastern Time (US & Canada) |
568,087,085,120,233,500 | negative | 1 | Customer Service Issue | 0.6737 | United | null | jamescmcpherson | null | 0 | @united yes, I know that. The question is "why is that still the case"? #fail | null | 2015-02-18 08:38:10 -0800 | Brisbane | Brisbane |
568,086,132,346,322,940 | negative | 1 | Bad Flight | 1 | United | null | thedigitalken | null | 0 | @united There are Exit-Row window shades in approx 11% of the windows of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX | null | 2015-02-18 08:34:23 -0800 | null | Central Time (US & Canada) |
568,085,949,663,584,260 | positive | 0.6809 | null | 0 | United | null | Raretturner | null | 0 | @united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday | null | 2015-02-18 08:33:39 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,085,636,592,349,200 | negative | 1 | Late Flight | 0.6701 | United | null | barneykelley | null | 0 | @united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united | null | 2015-02-18 08:32:24 -0800 | New Canaan, Ct | null |
568,084,717,481,775,100 | negative | 0.6465 | Can't Tell | 0.6465 | United | null | 1LovePT | null | 1 | @united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis | null | 2015-02-18 08:28:45 -0800 | Canada | Eastern Time (US & Canada) |
568,084,167,390,564,350 | negative | 1 | Can't Tell | 0.6508 | United | null | barneykelley | null | 0 | @united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines | null | 2015-02-18 08:26:34 -0800 | New Canaan, Ct | null |
568,082,658,741,215,200 | negative | 1 | Customer Service Issue | 0.6846 | United | null | SFWWflyfish | null | 0 | @united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card | null | 2015-02-18 08:20:34 -0800 | Austin, TX | Eastern Time (US & Canada) |
568,081,386,520,723,460 | negative | 1 | Bad Flight | 0.3566 | United | null | grgortiz | null | 0 | .@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris | [0.0, 0.0] | 2015-02-18 08:15:31 -0800 | Salt Lake City, UT | Mountain Time (US & Canada) |
568,081,281,910,587,400 | negative | 1 | Can't Tell | 0.6577 | United | null | harris | null | 0 | .@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies | null | 2015-02-18 08:15:06 -0800 | NYC | Eastern Time (US & Canada) |
568,080,133,195,755,500 | negative | 0.6987 | Flight Booking Problems | 0.6987 | United | null | greghei1 | null | 1 | @united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned "confirmed" certificates? | null | 2015-02-18 08:10:32 -0800 | Fremont, California | Pacific Time (US & Canada) |
568,078,967,602,860,000 | neutral | 0.7008 | null | null | United | null | AB44685998 | null | 0 | @united You please do not burn my dreams !!! #burningman tickets sales today. | null | 2015-02-18 08:05:54 -0800 | Warsaw | Amsterdam |
568,078,441,364,394,000 | negative | 1 | Customer Service Issue | 0.6486 | United | null | GYank | null | 0 | @united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts & still didn't make an announcement | null | 2015-02-18 08:03:49 -0800 | LA, NY, Chicago & St.Louis | null |
568,077,514,905,505,800 | negative | 0.657 | Customer Service Issue | 0.657 | United | null | mwbotelho | null | 0 | @united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR. | null | 2015-02-18 08:00:08 -0800 | Curitiba | Brasilia |
568,077,199,162,658,800 | neutral | 1 | null | null | United | null | Bevil_Sarah | null | 1 | @united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy | null | 2015-02-18 07:58:53 -0800 | Mill Creek HS | null |
568,076,556,997,775,360 | neutral | 1 | null | null | United | null | AlMehairiAUH | null | 0 | @united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek | null | 2015-02-18 07:56:20 -0800 | Abu Dhabi | Abu Dhabi |
568,072,822,955,896,800 | neutral | 0.6793 | null | 0 | United | null | michaelkearn | null | 0 | @united FAIL set to song. http://t.co/Axpn28xiQB "United Breaks Guitars" < LMAO! | null | 2015-02-18 07:41:29 -0800 | Minneapolis, MN | Central Time (US & Canada) |
568,072,136,192,966,660 | neutral | 0.6366 | null | null | United | null | rabbijfranklin | null | 0 | @united yes, would love an upgrade or voucher, please give me a call 9148445695 | null | 2015-02-18 07:38:46 -0800 | Needham | Atlantic Time (Canada) |
568,071,159,285,022,700 | neutral | 0.669 | null | 0 | United | null | EnriqueGtz_ | null | 0 | @united how come it's cheaper to fly to BKK than NRT even though to get to BKK you take an extra flight, from NRT! | null | 2015-02-18 07:34:53 -0800 | Mexico City | Central Time (US & Canada) |
568,070,338,438,963,200 | negative | 1 | Can't Tell | 0.3448 | United | null | Bhuvanasaurus | null | 0 | @united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that. | null | 2015-02-18 07:31:37 -0800 | null | null |
568,068,509,613,178,900 | negative | 1 | Bad Flight | 1 | United | null | bonvoyagedenise | null | 0 | @united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great! | null | 2015-02-18 07:24:21 -0800 | Salt Lake City, Utah | Mountain Time (US & Canada) |
568,068,468,261,519,360 | negative | 1 | Can't Tell | 0.6567 | United | null | JSHanselman | null | 0 | @united surprise me. Otherwise, the flight is over and I don't have a good feeling about your airline. | null | 2015-02-18 07:24:11 -0800 | Boise, ID | Mountain Time (US & Canada) |
568,068,216,972,423,200 | negative | 1 | Lost Luggage | 1 | United | null | ShawnMMcCarthy | null | 0 | @united we have been told that it's lost...you guys don't know where it is | null | 2015-02-18 07:23:11 -0800 | NA, SA, Europe | Eastern Time (US & Canada) |
568,067,938,843,893,760 | negative | 0.6786 | Cancelled Flight | 0.3563 | United | null | sheldoncharron | null | 0 | .@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night. | null | 2015-02-18 07:22:05 -0800 | Los Angeles & Vancouver | Pacific Time (US & Canada) |
568,067,622,698,291,200 | neutral | 1 | null | null | United | null | javadogs | null | 0 | @united 6344,6373, Sfo-Dfw also 1576 SFO-ORD | null | 2015-02-18 07:20:50 -0800 | null | null |
568,067,535,599,505,400 | negative | 1 | Can't Tell | 0.3715 | United | null | cleo_riley | null | 0 | @united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for | null | 2015-02-18 07:20:29 -0800 | null | Amsterdam |
568,067,065,388,642,300 | positive | 1 | null | null | United | null | WestlakeSarah | null | 0 | @united Thanks to supervisor Miriam who provided me with great customer service. #finally | null | 2015-02-18 07:18:37 -0800 | New York, NY | Quito |
568,064,842,466,250,750 | negative | 1 | Lost Luggage | 1 | United | null | dexhandle | null | 0 | @united Filled out at the airport as part of a long day made longer. | null | 2015-02-18 07:09:47 -0800 | DC | Eastern Time (US & Canada) |
568,064,545,568,092,160 | positive | 1 | null | null | United | null | TravelRater | null | 0 | @united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks | null | 2015-02-18 07:08:36 -0800 | null | null |
568,063,784,318,832,640 | negative | 1 | Late Flight | 1 | United | null | jabbs7 | null | 0 | @united UA6255 delayed out of #winnipeg because the plane was "frozen"! #fail Will I make my connection on UA1059? #tightconnection #Denver | null | 2015-02-18 07:05:34 -0800 | Founder @catapultgrp @ilikeoi | Central Time (US & Canada) |
568,062,811,856,703,500 | negative | 0.701 | Late Flight | 0.701 | United | null | rabbijfranklin | null | 0 | @united delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695 | null | 2015-02-18 07:01:43 -0800 | Needham | Atlantic Time (Canada) |
568,062,560,198,664,200 | neutral | 0.6842 | null | null | United | null | WeatherWes | null | 0 | @united flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks! | null | 2015-02-18 07:00:43 -0800 | Raleigh, North Carolina | Eastern Time (US & Canada) |
568,061,931,761,864,700 | neutral | 1 | null | null | United | null | jaciMugg | null | 0 | @united Can I add miles from my January Air China flight to my MileagePlus account? | null | 2015-02-18 06:58:13 -0800 | null | Quito |
568,061,117,429,231,600 | negative | 1 | Lost Luggage | 1 | United | null | ColtSTaylor | null | 0 | . @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags | [33.75357228, -116.36206155] | 2015-02-18 06:54:59 -0800 | All Over The World | null |
568,059,091,848,962,050 | negative | 0.6837 | Late Flight | 0.3673 | United | null | TV2Frode | null | 0 | @united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening | null | 2015-02-18 06:46:56 -0800 | Bergen, Norway | Copenhagen |
568,058,934,428,373,000 | positive | 1 | null | null | United | null | andtheretheygo | null | 0 | @united Great, thank you! | null | 2015-02-18 06:46:18 -0800 | null | null |
568,057,346,607,460,350 | neutral | 0.6953 | null | 0 | United | null | fatabdula | null | 0 | @united I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist. | null | 2015-02-18 06:40:00 -0800 | null | Eastern Time (US & Canada) |
568,057,226,776,219,650 | negative | 1 | Customer Service Issue | 0.6772 | United | null | sasharashid | null | 0 | @united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!! | null | 2015-02-18 06:39:31 -0800 | null | Eastern Time (US & Canada) |
568,057,046,303,576,060 | negative | 0.7065 | Customer Service Issue | 0.3587 | United | null | M_aggiee | null | 0 | @united right... Are you guys charging for the air we breathe next? | null | 2015-02-18 06:38:48 -0800 | New York | null |
568,056,439,291,256,800 | neutral | 0.6567 | null | 0 | United | null | javadogs | null | 0 | @united did not get names...Dallas flight and Chicago | null | 2015-02-18 06:36:23 -0800 | null | null |
568,055,509,795,901,440 | negative | 1 | Can't Tell | 0.6621 | United | null | JSHanselman | null | 0 | @united in other words... sorry, not sorry. Plenty of other airlines... and I travel A LOT. | null | 2015-02-18 06:32:42 -0800 | Boise, ID | Mountain Time (US & Canada) |
568,054,377,421,901,800 | negative | 1 | Late Flight | 0.6696 | United | null | jcatwood | null | 0 | @united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United? | null | 2015-02-18 06:28:12 -0800 | Wellesley, MA | Eastern Time (US & Canada) |
568,052,677,881,565,200 | negative | 0.6222 | Customer Service Issue | 0.6222 | United | null | WestlakeSarah | null | 0 | @united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP. #letsworktogether | null | 2015-02-18 06:21:26 -0800 | New York, NY | Quito |
568,049,646,062,444,540 | negative | 1 | Customer Service Issue | 0.6904 | United | null | zackintheusa | null | 1 | @united just give up. Your service is terrible. If I wasn't forced to use United on certain routes, I never would. | null | 2015-02-18 06:09:24 -0800 | columbus, oh | Central Time (US & Canada) |
568,049,335,235,010,560 | positive | 0.6889 | null | null | United | null | Official_KTC | null | 0 | @united Club in Denver is dope 👌 | null | 2015-02-18 06:08:10 -0800 | Chicago | Central Time (US & Canada) |
568,048,515,932,426,240 | negative | 1 | longlines | 0.6838 | United | null | OwlyJulie | null | 0 | @united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell. | null | 2015-02-18 06:04:54 -0800 | Ottawa, Canada | Eastern Time (US & Canada) |
568,047,650,945,298,400 | negative | 0.6421 | Late Flight | 0.3368 | United | null | OwlyJulie | null | 0 | @united we are never going to get to out gate at this rate. | null | 2015-02-18 06:01:28 -0800 | Ottawa, Canada | Eastern Time (US & Canada) |
568,047,159,746,175,000 | negative | 1 | Can't Tell | 0.6632 | United | null | OwlyJulie | null | 0 | @united this is getting ridiculous. Now we're missing our connection. | null | 2015-02-18 05:59:31 -0800 | Ottawa, Canada | Eastern Time (US & Canada) |
568,046,603,916,996,600 | negative | 1 | Can't Tell | 0.3593 | United | null | greghei1 | null | 0 | @united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them? | null | 2015-02-18 05:57:18 -0800 | Fremont, California | Pacific Time (US & Canada) |
568,046,298,080,923,650 | negative | 0.6386 | Flight Booking Problems | 0.6386 | United | null | k8slo | null | 0 | @united I locked myself out of my account and needed access to book a flight. | null | 2015-02-18 05:56:05 -0800 | Washington DC | Eastern Time (US & Canada) |
568,043,126,775,943,200 | neutral | 1 | null | null | United | null | annricord | null | 0 | @united @annricord January 15th. | null | 2015-02-18 05:43:29 -0800 | Canmore | Mountain Time (US & Canada) |
568,042,973,688,139,800 | negative | 1 | Customer Service Issue | 0.6786 | United | null | OwlyJulie | null | 0 | @united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person. | null | 2015-02-18 05:42:53 -0800 | Ottawa, Canada | Eastern Time (US & Canada) |
568,039,503,602,065,400 | negative | 1 | Can't Tell | 0.3384 | United | null | sghertz | null | 0 | @united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size | null | 2015-02-18 05:29:05 -0800 | New York, NY | Eastern Time (US & Canada) |
568,037,880,859,222,000 | positive | 1 | null | null | United | null | LarryLipschultz | null | 0 | @united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise | null | 2015-02-18 05:22:39 -0800 | Meridian ID | Mountain Time (US & Canada) |
568,037,433,503,146,000 | negative | 1 | Lost Luggage | 0.6421 | United | null | ppetersky | null | 0 | @united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy. | null | 2015-02-18 05:20:52 -0800 | Littleton, CO | Mountain Time (US & Canada) |
568,036,157,482,602,500 | negative | 1 | Flight Attendant Complaints | 1 | United | null | NursesLeading | null | 0 | @united yes staff were rude and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em! | null | 2015-02-18 05:15:48 -0800 | null | null |
568,036,095,088,160,800 | negative | 0.6622 | Lost Luggage | 0.3328 | United | null | Z_J_M_ | null | 0 | @united Monday evening. | null | 2015-02-18 05:15:33 -0800 | null | Eastern Time (US & Canada) |
568,035,703,768,154,100 | neutral | 1 | null | null | United | null | SpartanBishop | null | 0 | @united is pri boarding for "Active Military" or only "In Uniform?" 90% can't travel in uniform for OPSEC reason, even on official travel | null | 2015-02-18 05:14:00 -0800 | Denver, CO | null |
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