tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
567,883,246,433,878,000 | negative | 1 | Customer Service Issue | 1 | United | null | irenefromakovos | null | 0 | @united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public. | null | 2015-02-17 19:08:11 -0800 | null | null |
567,883,234,614,210,560 | negative | 1 | Customer Service Issue | 1 | United | null | JackieFerrari3 | null | 0 | @united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know | null | 2015-02-17 19:08:08 -0800 | Irvine | null |
567,882,603,405,008,900 | negative | 1 | Customer Service Issue | 1 | United | null | JackieFerrari3 | null | 0 | @united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u. | null | 2015-02-17 19:05:38 -0800 | Irvine | null |
567,882,458,357,714,940 | negative | 1 | Bad Flight | 1 | United | null | uwbadger98 | null | 0 | @united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund? | null | 2015-02-17 19:05:03 -0800 | null | null |
567,881,459,161,260,000 | negative | 1 | Customer Service Issue | 0.6926 | United | null | christruncer | null | 0 | @united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it? | null | 2015-02-17 19:01:05 -0800 | Washington DC | Eastern Time (US & Canada) |
567,881,305,754,595,300 | negative | 1 | Damaged Luggage | 0.3476 | United | null | christruncer | null | 0 | @united so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…? | null | 2015-02-17 19:00:28 -0800 | Washington DC | Eastern Time (US & Canada) |
567,880,317,345,771,500 | neutral | 0.6688 | null | 0 | United | null | klappy440 | null | 0 | @united This link in your tweet goes to someone's internal email -> http://t.co/ZksX79itdN...... Probably one of your 3rd party IT contracts | null | 2015-02-17 18:56:33 -0800 | null | null |
567,877,584,341,479,400 | negative | 1 | Customer Service Issue | 1 | United | null | sarahkorich | null | 0 | @united then why do you bother responding? Your customer service is THE WORST. Never using you guys again. | null | 2015-02-17 18:45:41 -0800 | SLC | LA | Pacific Time (US & Canada) |
567,876,794,788,872,200 | neutral | 0.6931 | null | 0 | United | null | JackieFerrari3 | null | 0 | @united 618 was flight out of Houston | null | 2015-02-17 18:42:33 -0800 | Irvine | null |
567,875,594,785,923,100 | negative | 1 | Customer Service Issue | 1 | United | null | JackieFerrari3 | null | 0 | @united free hotel doesn't make up for such poor customer service and disregard | null | 2015-02-17 18:37:47 -0800 | Irvine | null |
567,875,130,824,658,940 | negative | 1 | Late Flight | 0.6519 | United | null | JackieFerrari3 | null | 0 | @united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting. | null | 2015-02-17 18:35:56 -0800 | Irvine | null |
567,874,134,174,101,500 | negative | 0.66 | Late Flight | 0.66 | United | null | JackieFerrari3 | null | 0 | @united mechanical delay occurred in Houston earlier today re: their flight to ORD | null | 2015-02-17 18:31:58 -0800 | Irvine | null |
567,873,519,356,284,900 | neutral | 0.7223 | null | 0 | United | null | JackieFerrari3 | null | 0 | @united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them. | null | 2015-02-17 18:29:32 -0800 | Irvine | null |
567,873,467,401,371,650 | positive | 0.6996 | null | null | United | null | crushspread | null | 0 | Cc @DadBoner #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options" | null | 2015-02-17 18:29:19 -0800 | des moines | Mountain Time (US & Canada) |
567,872,769,049,825,300 | negative | 1 | Customer Service Issue | 1 | United | null | andysiz | null | 0 | @united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail | null | 2015-02-17 18:26:33 -0800 | null | Pacific Time (US & Canada) |
567,872,614,296,862,700 | neutral | 1 | null | null | United | null | lorenzosimpson | null | 0 | @united is there a referral program for the Milageplus explorer card? | null | 2015-02-17 18:25:56 -0800 | null | Eastern Time (US & Canada) |
567,872,182,136,619,000 | negative | 1 | Can't Tell | 0.6584 | United | null | sarahkorich | null | 0 | @united how else would I know it was denied? | null | 2015-02-17 18:24:13 -0800 | SLC | LA | Pacific Time (US & Canada) |
567,872,136,745,852,900 | neutral | 0.6729 | null | 0 | United | null | sarahkorich | null | 0 | @united obviously | null | 2015-02-17 18:24:02 -0800 | SLC | LA | Pacific Time (US & Canada) |
567,871,780,188,061,700 | negative | 1 | Customer Service Issue | 1 | United | null | 1MisterHandsome | null | 0 | @united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag.
#flyunited | null | 2015-02-17 18:22:37 -0800 | null | Atlantic Time (Canada) |
567,871,439,585,435,650 | negative | 1 | Customer Service Issue | 0.6828 | United | null | 1MisterHandsome | null | 0 | @united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice | null | 2015-02-17 18:21:16 -0800 | null | Atlantic Time (Canada) |
567,870,608,152,793,100 | negative | 1 | Can't Tell | 0.6818 | United | null | legendjohn11 | null | 0 | @united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive | null | 2015-02-17 18:17:58 -0800 | null | null |
567,869,544,049,414,140 | neutral | 0.6563 | null | 0 | United | null | Z_J_M_ | null | 0 | @united I sent an email describing my experience. Looking forward to a follow up to hopefully make it right. | null | 2015-02-17 18:13:44 -0800 | null | Eastern Time (US & Canada) |
567,869,009,661,665,300 | positive | 1 | null | null | United | null | ShariKPalmer | null | 0 | @united be "Chicago's hometown airline" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise | null | 2015-02-17 18:11:37 -0800 | null | null |
567,868,808,586,620,900 | negative | 0.6915 | Can't Tell | 0.6915 | United | null | annricord | null | 0 | @united @annricord $856.81 the cost of one of the round trip tickets. | null | 2015-02-17 18:10:49 -0800 | Canmore | Mountain Time (US & Canada) |
567,868,544,572,063,740 | positive | 1 | null | null | United | null | ChooseJeremy | null | 0 | @united Give Cyndi & Troy each a gold star. | null | 2015-02-17 18:09:46 -0800 | Virginia Beach, VA | Eastern Time (US & Canada) |
567,867,311,744,380,900 | positive | 1 | null | null | United | null | MitWinter40 | null | 1 | @united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits. | [38.88839871, -94.62041633] | 2015-02-17 18:04:52 -0800 | Kansas City | null |
567,867,168,429,183,000 | neutral | 1 | null | null | United | null | b29j3 | null | 0 | @united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon? | null | 2015-02-17 18:04:18 -0800 | null | Pacific Time (US & Canada) |
567,864,939,349,557,250 | neutral | 0.6372 | null | 0 | United | null | JackieFerrari3 | null | 0 | @united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today | null | 2015-02-17 17:55:26 -0800 | Irvine | null |
567,864,117,047,865,340 | negative | 1 | Damaged Luggage | 1 | United | null | christruncer | null | 0 | @united I can’t go back to the airport, I’m working, and won’t have time. Are you telling me there is seriously no other way? | null | 2015-02-17 17:52:10 -0800 | Washington DC | Eastern Time (US & Canada) |
567,863,121,479,536,640 | neutral | 1 | null | null | United | null | FAiRChicago | null | 1 | @united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals | [42.04836196, -87.74130154] | 2015-02-17 17:48:13 -0800 | Chicago, IL | null |
567,863,082,346,627,100 | negative | 1 | Late Flight | 1 | United | null | legendjohn11 | null | 0 | @united 3875 to Denver which we are supposed to be boarding right now but has yet to land | null | 2015-02-17 17:48:03 -0800 | null | null |
567,862,940,348,579,840 | negative | 1 | Late Flight | 0.3419 | United | null | Tgoody9 | null | 0 | @united I've been doing this for 15 years and I've never had this many issues with any other airline. | [40.69428253, -74.17219198] | 2015-02-17 17:47:30 -0800 | Sarasota, Florida | Central Time (US & Canada) |
567,862,586,374,529,000 | negative | 1 | Late Flight | 0.3612 | United | null | Tgoody9 | null | 0 | @united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else. | [40.69429232, -74.17208436] | 2015-02-17 17:46:05 -0800 | Sarasota, Florida | Central Time (US & Canada) |
567,862,454,576,787,460 | negative | 1 | Can't Tell | 1 | United | null | JackieFerrari3 | null | 0 | @united note: they are traveling w 2yr old. Unreal | null | 2015-02-17 17:45:34 -0800 | Irvine | null |
567,862,181,208,805,400 | negative | 0.6484 | Bad Flight | 0.3407 | United | null | JackieFerrari3 | null | 0 | @united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY | null | 2015-02-17 17:44:29 -0800 | Irvine | null |
567,861,975,419,457,540 | positive | 1 | null | null | United | null | JackieFerrari3 | null | 0 | @united and they were traveling as guests of a mileage plus member using that members miles. Great customer service. | null | 2015-02-17 17:43:39 -0800 | Irvine | null |
567,861,727,833,894,900 | negative | 1 | Can't Tell | 0.3518 | United | null | JackieFerrari3 | null | 0 | @united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf | null | 2015-02-17 17:42:40 -0800 | Irvine | null |
567,857,491,284,877,300 | neutral | 0.6268 | null | 0 | United | null | travellinghobby | null | 0 | @united captain "we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates) | null | 2015-02-17 17:25:50 -0800 | null | Atlantic Time (Canada) |
567,856,598,762,156,000 | neutral | 0.6466 | null | 0 | United | null | ReuvenN | null | 0 | @united reinstating the kosher meals that were dropped shortly after the merger? | null | 2015-02-17 17:22:18 -0800 | Los Angeles, CA and the world. | Pacific Time (US & Canada) |
567,855,926,486,667,260 | negative | 1 | Bad Flight | 0.6826 | United | null | HishamNYC | null | 1 | @united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst. | null | 2015-02-17 17:19:37 -0800 | null | null |
567,855,470,142,197,760 | neutral | 1 | null | null | United | null | ssegraves | null | 0 | @United is it possible to upfare to P a segment where I have a GPU waitlisted? | null | 2015-02-17 17:17:48 -0800 | PDX / LGA / TXL / ✈ | Central Time (US & Canada) |
567,854,782,678,982,660 | positive | 1 | null | null | United | null | cbailey52 | null | 0 | @United Bringing your "A" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY | null | 2015-02-17 17:15:05 -0800 | Pittsburgh | Eastern Time (US & Canada) |
567,853,668,608,925,700 | negative | 1 | Can't Tell | 0.6553 | United | null | Co_Semie | null | 0 | @united you already have vomit so you are halfway there | null | 2015-02-17 17:10:39 -0800 | Space City, Hong Kong, NOLA | Hong Kong |
567,853,644,420,423,700 | negative | 1 | Customer Service Issue | 1 | United | null | _Ana_Paulina | null | 0 | @united is amazing how hard is to talk with customer service! !! | null | 2015-02-17 17:10:33 -0800 | null | Guadalajara |
567,853,497,435,160,600 | negative | 1 | Late Flight | 0.6559 | United | null | thunderbolt | null | 0 | @united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff | null | 2015-02-17 17:09:58 -0800 | OAK | Pacific Time (US & Canada) |
567,853,052,943,663,100 | negative | 0.6566 | Late Flight | 0.6566 | United | null | cslhilo | null | 0 | @united they held the flight for our group of nearly 20 people. | null | 2015-02-17 17:08:12 -0800 | Hilo, HI | Hawaii |
567,852,704,980,017,150 | negative | 1 | Late Flight | 0.6285 | United | null | bdognet | null | 1 | @united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver | null | 2015-02-17 17:06:49 -0800 | Napa | Pacific Time (US & Canada) |
567,852,278,893,416,450 | neutral | 0.6837 | null | null | United | null | DanielBmxUs | null | 0 | @united I Want a Plane dad | null | 2015-02-17 17:05:08 -0800 | └A | Eastern Time (US & Canada) |
567,851,359,178,989,600 | negative | 1 | Late Flight | 1 | United | null | caphotographix | null | 0 | @united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United | null | 2015-02-17 17:01:28 -0800 | null | null |
567,851,352,249,868,300 | negative | 0.6369 | Bad Flight | 0.6369 | United | null | SooyunChoi | null | 0 | @united it was an international flight, and we didn't get our new eta until we were in the air. | null | 2015-02-17 17:01:27 -0800 | California | Pacific Time (US & Canada) |
567,850,537,716,092,900 | positive | 0.6857 | null | 0 | United | null | jtor0713 | null | 0 | @united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks! | null | 2015-02-17 16:58:13 -0800 | New York | Atlantic Time (Canada) |
567,850,015,600,685,060 | negative | 1 | Customer Service Issue | 1 | United | null | Z_J_M_ | null | 0 | @united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta ! | null | 2015-02-17 16:56:08 -0800 | null | Eastern Time (US & Canada) |
567,849,597,931,888,640 | negative | 1 | Customer Service Issue | 0.6826 | United | null | Pat89339 | null | 0 | @united Useless response. I need a functioning wheelchair, not a customer care form to fill out. | null | 2015-02-17 16:54:28 -0800 | null | Pacific Time (US & Canada) |
567,848,852,943,953,900 | positive | 1 | null | null | United | null | mortgagejake | null | 0 | @united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!! | null | 2015-02-17 16:51:31 -0800 | toronto | Atlantic Time (Canada) |
567,848,544,893,169,660 | neutral | 0.6863 | null | 0 | United | null | lhawthorn | null | 0 | @united What does "Cabin Functionality" mean when I'm taking a customer satisfaction survey? | null | 2015-02-17 16:50:17 -0800 | Amsterdam or 30,000 Feet | Amsterdam |
567,848,374,113,693,700 | negative | 1 | Lost Luggage | 1 | United | null | dwjones712 | null | 0 | @united $55 cab ride to dfw from love got me my bag. Reimburse? | null | 2015-02-17 16:49:37 -0800 | null | Quito |
567,848,201,505,476,600 | negative | 1 | Customer Service Issue | 0.7027 | United | null | Lucas_Wiseman | null | 0 | @united @gg8929 Unbelievable hypocrisy!! | null | 2015-02-17 16:48:56 -0800 | Arlington, Texas | Central Time (US & Canada) |
567,847,753,277,120,500 | positive | 1 | null | null | United | null | dudleywright | null | 0 | @united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job | null | 2015-02-17 16:47:09 -0800 | Johnstown, Ohio | Quito |
567,845,953,245,413,400 | positive | 0.6307 | null | 0 | United | null | palmettoblossom | null | 0 | @united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere | null | 2015-02-17 16:39:59 -0800 | null | null |
567,845,500,205,936,640 | negative | 1 | Customer Service Issue | 1 | United | null | 1MisterHandsome | null | 0 | @united On top of this, a CSR went ahead and hung up on me after I called United to discuss this. | null | 2015-02-17 16:38:11 -0800 | null | Atlantic Time (Canada) |
567,845,492,849,287,200 | negative | 1 | Lost Luggage | 1 | United | null | thodge77 | null | 1 | @united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse... | null | 2015-02-17 16:38:10 -0800 | Memphis | Central Time (US & Canada) |
567,845,165,781,532,700 | negative | 1 | Customer Service Issue | 0.6668 | United | null | laurasbrown5 | null | 0 | @united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain | null | 2015-02-17 16:36:52 -0800 | NYC | Eastern Time (US & Canada) |
567,844,852,135,645,200 | neutral | 0.617 | null | 0 | United | null | 1MisterHandsome | null | 0 | @united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson. | null | 2015-02-17 16:35:37 -0800 | null | Atlantic Time (Canada) |
567,844,774,994,014,200 | negative | 1 | Can't Tell | 0.3444 | United | null | Pat89339 | null | 0 | @united The third wheelchair is broken! http://t.co/tvk0PyxQv5 | null | 2015-02-17 16:35:19 -0800 | null | Pacific Time (US & Canada) |
567,844,362,601,697,300 | positive | 1 | null | null | United | null | TroopSwapWife | null | 0 | @united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm! | null | 2015-02-17 16:33:40 -0800 | Hampton Roads, Virginia | Atlantic Time (Canada) |
567,842,806,930,239,500 | positive | 0.656 | null | null | United | null | egspoony | null | 0 | @united ooh thanks! | null | 2015-02-17 16:27:29 -0800 | Chicago, IL | Central Time (US & Canada) |
567,842,015,418,978,300 | negative | 1 | Late Flight | 1 | United | null | rfogarty41 | null | 0 | @united my flight was at 1 pm. Still at the airport gee what service. Do they care, nope. Delayed until 7:55. | null | 2015-02-17 16:24:21 -0800 | null | null |
567,841,954,484,068,350 | negative | 1 | Flight Booking Problems | 0.6444 | United | null | adamnoontime | null | 0 | @united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable | null | 2015-02-17 16:24:06 -0800 | null | null |
567,841,308,452,249,600 | negative | 1 | Can't Tell | 0.6985 | United | null | SSest72 | null | 0 | @united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it | null | 2015-02-17 16:21:32 -0800 | null | null |
567,839,160,779,730,940 | neutral | 0.6771 | null | 0 | United | null | annricord | null | 0 | @united We were told by United to "carry over/carry back" for the refund. | null | 2015-02-17 16:13:00 -0800 | Canmore | Mountain Time (US & Canada) |
567,838,896,731,615,200 | neutral | 0.6327 | null | 0 | United | null | christruncer | null | 0 | @united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now | null | 2015-02-17 16:11:57 -0800 | Washington DC | Eastern Time (US & Canada) |
567,838,799,243,309,060 | negative | 1 | Customer Service Issue | 1 | United | null | HeatherGabel | null | 0 | I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there. | null | 2015-02-17 16:11:34 -0800 | Berkeley, CA | Arizona |
567,837,709,093,347,300 | negative | 1 | Can't Tell | 0.3568 | United | null | annricord | null | 0 | @united @annricord 0162431184663.
3 of your agents said we would be refunded. Agents said United should never have sold us the ticket. | null | 2015-02-17 16:07:14 -0800 | Canmore | Mountain Time (US & Canada) |
567,837,314,782,765,060 | negative | 0.686 | Flight Attendant Complaints | 0.686 | United | null | AndrewBarco1 | null | 1 | @united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff | null | 2015-02-17 16:05:40 -0800 | Usually in a plane | Eastern Time (US & Canada) |
567,835,857,929,035,800 | negative | 0.6695 | Can't Tell | 0.3356 | United | null | 747_380_1127 | null | 0 | @united IT-problems with the link? #3thparty | null | 2015-02-17 15:59:53 -0800 | Flightlever 340 | London |
567,834,498,655,604,740 | negative | 1 | Late Flight | 1 | United | null | lisakaysolomon | null | 0 | @United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5 | null | 2015-02-17 15:54:28 -0800 | San Francisco, CA | null |
567,833,916,196,843,500 | negative | 1 | Customer Service Issue | 0.6667 | United | null | lisadalesandro | null | 0 | @united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me | null | 2015-02-17 15:52:10 -0800 | Los Angeles | null |
567,833,666,925,121,540 | negative | 1 | Customer Service Issue | 1 | United | null | andysiz | null | 0 | @united can I get some help changing a ticket. 40 minutes on hold and counting.... | null | 2015-02-17 15:51:10 -0800 | null | Pacific Time (US & Canada) |
567,832,640,289,579,000 | positive | 1 | null | null | United | null | rsbluhm | null | 0 | @united thanks for all the help! Totally appreciate it and you made it super easy too | null | 2015-02-17 15:47:05 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
567,831,549,539,967,000 | negative | 1 | Customer Service Issue | 1 | United | null | karalynnholt | null | 1 | @united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup | null | 2015-02-17 15:42:45 -0800 | San Antonio | Central Time (US & Canada) |
567,831,351,195,484,160 | negative | 1 | Flight Booking Problems | 0.6886 | United | null | chadsmith | null | 0 | @united Your MileagePlus signup page is broken. | [0.0, 0.0] | 2015-02-17 15:41:58 -0800 | Wichita, KS | Central Time (US & Canada) |
567,830,916,950,822,900 | negative | 1 | Late Flight | 1 | United | null | SooyunChoi | null | 0 | @united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours... | null | 2015-02-17 15:40:15 -0800 | California | Pacific Time (US & Canada) |
567,829,834,618,904,600 | negative | 1 | Late Flight | 1 | United | null | lisakaysolomon | null | 0 | @united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful. | [37.61833841, -122.38389799] | 2015-02-17 15:35:56 -0800 | San Francisco, CA | null |
567,829,543,723,102,200 | negative | 1 | Damaged Luggage | 1 | United | null | christruncer | null | 0 | @united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67 | null | 2015-02-17 15:34:47 -0800 | Washington DC | Eastern Time (US & Canada) |
567,828,973,893,259,260 | negative | 1 | Late Flight | 1 | United | null | lisakaysolomon | null | 0 | @united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun | [37.61859126, -122.38385699] | 2015-02-17 15:32:31 -0800 | San Francisco, CA | null |
567,828,700,726,620,160 | negative | 1 | Customer Service Issue | 0.6522 | United | null | wendysue411 | null | 0 | @united once again your customer service rep was rude! I asked a question and in turn got attitude. Jane was no help. Disgusted again! | null | 2015-02-17 15:31:26 -0800 | null | null |
567,827,860,280,324,100 | negative | 0.6537 | Can't Tell | 0.6537 | United | null | irenefromakovos | null | 0 | @united can you not see the thread? | null | 2015-02-17 15:28:06 -0800 | null | null |
567,827,498,660,159,500 | negative | 1 | Customer Service Issue | 1 | United | null | MKfella | null | 0 | @united poor old United: never seem to get the response right :) | null | 2015-02-17 15:26:40 -0800 | null | null |
567,827,442,657,677,300 | negative | 1 | Flight Attendant Complaints | 0.6906 | United | null | AndrewBarco1 | null | 0 | @united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport | null | 2015-02-17 15:26:26 -0800 | Usually in a plane | Eastern Time (US & Canada) |
567,827,275,619,549,200 | negative | 0.6317 | Flight Booking Problems | 0.6317 | United | null | mortgagejake | null | 0 | @united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv. | null | 2015-02-17 15:25:46 -0800 | toronto | Atlantic Time (Canada) |
567,827,039,790,571,500 | neutral | 1 | null | null | United | null | mortgagejake | null | 0 | @united does forelock guarantee the fare only or fare & seats? | null | 2015-02-17 15:24:50 -0800 | toronto | Atlantic Time (Canada) |
567,826,439,392,927,740 | positive | 1 | null | null | United | null | chi_citygrl | null | 0 | @united thanks! :) | null | 2015-02-17 15:22:27 -0800 | null | Central Time (US & Canada) |
567,826,054,522,617,860 | negative | 1 | Can't Tell | 0.6392 | United | null | gpalcher | null | 0 | Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP | null | 2015-02-17 15:20:55 -0800 | ✈ | Eastern Time (US & Canada) |
567,825,347,439,370,240 | negative | 1 | Late Flight | 1 | United | null | giltweetsstuff | null | 0 | @united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL | null | 2015-02-17 15:18:07 -0800 | California | Pacific Time (US & Canada) |
567,824,276,414,558,200 | negative | 1 | Lost Luggage | 0.6612 | United | null | jimzito | null | 0 | @united eventually. You should approach bags like @AlaskaAir they get it. | null | 2015-02-17 15:13:51 -0800 | null | Mid-Atlantic |
567,824,271,234,592,800 | negative | 0.6673 | Late Flight | 0.3345 | United | null | giltweetsstuff | null | 0 | @united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago? | null | 2015-02-17 15:13:50 -0800 | California | Pacific Time (US & Canada) |
567,824,229,296,566,300 | negative | 1 | Customer Service Issue | 1 | United | null | annricord | null | 0 | @united said they would give us a refund. 30 days Late Flightr NO refund. | null | 2015-02-17 15:13:40 -0800 | Canmore | Mountain Time (US & Canada) |
567,823,707,160,354,800 | negative | 1 | Bad Flight | 0.6616 | United | null | uncmnwellness | null | 1 | @united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt. | null | 2015-02-17 15:11:36 -0800 | Ventura, California | Pacific Time (US & Canada) |
567,823,510,245,236,740 | negative | 1 | Customer Service Issue | 1 | United | null | karalynnholt | null | 1 | @united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected. | null | 2015-02-17 15:10:49 -0800 | San Antonio | Central Time (US & Canada) |
567,822,865,844,928,500 | negative | 1 | Customer Service Issue | 0.7055 | United | null | SSest72 | null | 0 | @united if your policy changed, you must advise at the time of purchase. Same if you choose to vary it by airport! We want a FULL refund!! | null | 2015-02-17 15:08:15 -0800 | null | null |
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