tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
567,781,813,326,589,950 | positive | 1 | null | null | United | null | jaypedde | null | 0 | @united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW | null | 2015-02-17 12:25:07 -0800 | North Plainfield, NJ | null |
567,781,357,355,794,400 | negative | 0.6544 | Customer Service Issue | 0.6544 | United | null | Vinobuddha | null | 0 | @united probably wouldn't be doing it had someone returned my call or email. Case number 8273993 | null | 2015-02-17 12:23:19 -0800 | null | null |
567,780,888,700,669,950 | negative | 1 | Can't Tell | 0.3423 | United | null | joebarti | null | 0 | @united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years. | null | 2015-02-17 12:21:27 -0800 | Colorado | Amsterdam |
567,780,426,601,996,300 | positive | 0.663 | null | null | United | null | NozzeOro | null | 0 | Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG | null | 2015-02-17 12:19:37 -0800 | Italy | Rome |
567,778,703,959,408,640 | negative | 1 | Cancelled Flight | 0.6684 | United | null | shaneadambecker | null | 0 | @united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation | null | 2015-02-17 12:12:46 -0800 | New York, NY | Atlantic Time (Canada) |
567,778,606,546,694,140 | negative | 1 | Cancelled Flight | 0.6786 | United | null | mlipschits | null | 0 | @united i got email that my reservations got Cancelled Flightled and i will be refunded. Nothing got refunded as of yet | null | 2015-02-17 12:12:23 -0800 | Jerusalem-London-Antwerp | null |
567,778,009,013,178,400 | negative | 1 | Cancelled Flight | 1 | United | negative | realmikesmith | Cancelled Flight | 0 | @united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work? | [26.37852293, -81.78472152] | 2015-02-17 12:10:00 -0800 | Chicago | Eastern Time (US & Canada) |
567,775,456,678,912,000 | negative | 1 | Can't Tell | 1 | United | null | madmcferrin | null | 0 | @united you are really trying me today. | null | 2015-02-17 11:59:52 -0800 | null | Quito |
567,775,418,612,195,300 | positive | 0.6522 | null | null | United | null | ColtSTaylor | null | 0 | @united looks like I'm settled in to where I'm going. Thx. | [39.85871934, -104.67371484] | 2015-02-17 11:59:43 -0800 | All Over The World | null |
567,775,140,319,359,000 | neutral | 0.6598 | null | 0 | United | null | thodge77 | null | 0 | @united flt 4567 has had two more updates in the last 3 minutes. | null | 2015-02-17 11:58:36 -0800 | Memphis | Central Time (US & Canada) |
567,774,437,673,603,100 | negative | 1 | Customer Service Issue | 0.6882 | United | null | kristofurmac | null | 0 | @united no they were to busy taking to each other and I needed to get to an audition. | null | 2015-02-17 11:55:49 -0800 | LA | null |
567,773,706,707,021,800 | neutral | 1 | null | null | United | null | mac8315 | null | 0 | @united was never given one | null | 2015-02-17 11:52:55 -0800 | null | Eastern Time (US & Canada) |
567,773,609,939,058,700 | negative | 1 | Customer Service Issue | 0.7007 | United | null | bernardfparsons | null | 0 | @united quick response offering assistance but lack of follow through - not really the service I was expecting | null | 2015-02-17 11:52:31 -0800 | Ontario, Canada | Eastern Time (US & Canada) |
567,772,765,756,080,100 | negative | 1 | Late Flight | 0.6652 | United | null | DC_Geoff | null | 1 | @united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!! | null | 2015-02-17 11:49:10 -0800 | Washington, DC | Atlantic Time (Canada) |
567,771,124,235,517,950 | negative | 1 | Flight Attendant Complaints | 0.6789 | United | null | thodge77 | null | 0 | @united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta | null | 2015-02-17 11:42:39 -0800 | Memphis | Central Time (US & Canada) |
567,770,993,159,307,260 | positive | 1 | null | null | United | null | RWMann | null | 0 | @united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class. | null | 2015-02-17 11:42:08 -0800 | Port Washington, NY 11050 | Eastern Time (US & Canada) |
567,770,910,107,897,860 | negative | 1 | Late Flight | 1 | United | null | thodge77 | null | 0 | @united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once? | null | 2015-02-17 11:41:48 -0800 | Memphis | Central Time (US & Canada) |
567,769,798,831,255,550 | negative | 1 | Lost Luggage | 1 | United | null | raedenez | null | 0 | @united bags are still in Houston since Friday and still have not been reimbursed the baggage fee. | null | 2015-02-17 11:37:23 -0800 | North Tonawanda | null |
567,768,156,111,126,500 | negative | 0.6533 | Lost Luggage | 0.6533 | United | null | rizolltizide | null | 0 | @united who can tell me where they are? | null | 2015-02-17 11:30:51 -0800 | St. Pete | Eastern Time (US & Canada) |
567,767,997,981,671,400 | negative | 1 | Cancelled Flight | 1 | United | null | thodge77 | null | 0 | @united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful. | null | 2015-02-17 11:30:13 -0800 | Memphis | Central Time (US & Canada) |
567,767,810,655,670,300 | negative | 1 | Flight Attendant Complaints | 1 | United | null | DGomezPearlberg | null | 1 | @united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats! | [40.70773298, -74.17069948] | 2015-02-17 11:29:29 -0800 | NYC | Eastern Time (US & Canada) |
567,767,744,356,294,660 | negative | 0.6691 | Flight Attendant Complaints | 0.3523 | United | null | thodge77 | null | 0 | @united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on | null | 2015-02-17 11:29:13 -0800 | Memphis | Central Time (US & Canada) |
567,767,439,493,300,200 | negative | 1 | Flight Attendant Complaints | 1 | United | null | thodge77 | null | 0 | @united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude | null | 2015-02-17 11:28:00 -0800 | Memphis | Central Time (US & Canada) |
567,767,341,090,361,340 | negative | 0.6703 | Flight Booking Problems | 0.3626 | United | null | TexanHollie | null | 0 | @united I don't see how I need to spend an extra $100 bc of ur equipment failure. | null | 2015-02-17 11:27:37 -0800 | The Lone Star State | Central Time (US & Canada) |
567,767,251,383,808,000 | negative | 1 | Flight Booking Problems | 0.3571 | United | null | TexanHollie | null | 0 | @united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats | null | 2015-02-17 11:27:15 -0800 | The Lone Star State | Central Time (US & Canada) |
567,767,199,700,758,500 | negative | 1 | Bad Flight | 0.6481 | United | null | DGomezPearlberg | null | 1 | @united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic! | [40.70749747, -74.17084113] | 2015-02-17 11:27:03 -0800 | NYC | Eastern Time (US & Canada) |
567,767,009,908,109,300 | negative | 0.6633 | Late Flight | 0.6633 | United | null | jmacie3 | null | 0 | @united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer... | null | 2015-02-17 11:26:18 -0800 | null | null |
567,766,554,600,038,400 | neutral | 0.6596 | null | 0 | United | null | CWWMUK | null | 0 | @united No, not received any e-mails in either Inbox or junk/spam | null | 2015-02-17 11:24:29 -0800 | North West of England | null |
567,766,384,378,388,500 | negative | 0.65 | Customer Service Issue | 0.65 | United | null | MBinMD | null | 0 | @united - could you please send me a phone # to the refunds department? We have submitted our claim through email without success. | null | 2015-02-17 11:23:49 -0800 | null | Eastern Time (US & Canada) |
567,766,329,352,921,100 | negative | 1 | Late Flight | 0.7139 | United | null | conlach | null | 0 | @united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home. | null | 2015-02-17 11:23:36 -0800 | Bozeman, Montana | Central Time (US & Canada) |
567,765,716,527,771,650 | negative | 1 | Late Flight | 0.6489 | United | null | jupiterjpr | null | 0 | @united flight 441 on 2/4 was delayed over three hours because the pilot never showed up! | null | 2015-02-17 11:21:10 -0800 | null | null |
567,765,558,393,700,350 | negative | 0.6526 | Late Flight | 0.3579 | United | null | AndrewBarco1 | null | 0 | @united I just need to get to RIC tonight. I've been in EWR for 24hrs now. | null | 2015-02-17 11:20:32 -0800 | Usually in a plane | Eastern Time (US & Canada) |
567,765,379,653,849,100 | negative | 1 | Can't Tell | 0.7077 | United | null | elliotg9 | null | 0 | @united which is why my next flights to Miami will be on another airline. | null | 2015-02-17 11:19:49 -0800 | null | null |
567,764,411,205,439,500 | negative | 1 | Customer Service Issue | 0.3516 | United | null | catmaxed | null | 0 | @united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail | null | 2015-02-17 11:15:58 -0800 | null | Pacific Time (US & Canada) |
567,763,529,277,923,300 | negative | 1 | Lost Luggage | 0.6901 | United | null | joelraronoff | null | 0 | @united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here? | null | 2015-02-17 11:12:28 -0800 | Denver, CO | Mountain Time (US & Canada) |
567,761,865,779,195,900 | neutral | 0.6906 | null | 0 | United | null | thesuesaga | null | 0 | @united What is the policy behind changing passengers' seating assignments at the gate? | null | 2015-02-17 11:05:51 -0800 | North Hollywood, CA | null |
567,761,476,338,073,600 | negative | 1 | Customer Service Issue | 0.6806 | United | null | SSest72 | null | 0 | @united with Karen and found her unhelpful and rude called United at the time & told she could board but Karen would not accept | null | 2015-02-17 11:04:19 -0800 | null | null |
567,761,267,826,651,140 | negative | 1 | Flight Attendant Complaints | 0.6404 | United | null | SSest72 | null | 0 | @united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke | null | 2015-02-17 11:03:29 -0800 | null | null |
567,761,113,631,449,100 | negative | 0.6642 | Can't Tell | 0.3494 | United | null | SSest72 | null | 0 | @united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus. | null | 2015-02-17 11:02:52 -0800 | null | null |
567,760,901,869,416,450 | negative | 1 | Customer Service Issue | 0.6701 | United | null | SSest72 | null | 0 | @united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter | null | 2015-02-17 11:02:02 -0800 | null | null |
567,760,664,752,824,300 | negative | 1 | Flight Attendant Complaints | 0.3437 | United | null | SSest72 | null | 0 | @united 1 refused boarding with Nexus. nexus confirmed she should not be refused | null | 2015-02-17 11:01:05 -0800 | null | null |
567,760,060,080,599,040 | positive | 1 | null | null | United | null | sarahrib | null | 0 | @united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!! | null | 2015-02-17 10:58:41 -0800 | Plattsburgh, New York | Quito |
567,758,882,484,793,340 | negative | 1 | Lost Luggage | 1 | United | null | ms06883 | null | 0 | @united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no. | null | 2015-02-17 10:54:00 -0800 | fairfield county, connecticut | null |
567,758,478,371,196,900 | negative | 1 | Bad Flight | 0.6524 | United | null | alecearush | null | 0 | @United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!! | null | 2015-02-17 10:52:24 -0800 | null | null |
567,756,838,529,208,300 | positive | 0.6697 | null | 0 | United | null | pbralick | null | 0 | @united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time | null | 2015-02-17 10:45:53 -0800 | Colorado | Mountain Time (US & Canada) |
567,756,837,320,392,700 | neutral | 1 | null | null | United | null | andtheretheygo | null | 0 | @united Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown? | null | 2015-02-17 10:45:53 -0800 | null | null |
567,754,288,055,988,200 | positive | 0.6526 | null | null | United | null | swampynomo | null | 0 | @united stay warm - I will be passing through Chicago next week | null | 2015-02-17 10:35:45 -0800 | NJ/NYC | Eastern Time (US & Canada) |
567,754,136,255,725,600 | negative | 1 | Customer Service Issue | 0.6725 | United | null | rjewry | null | 1 | @united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error. | null | 2015-02-17 10:35:09 -0800 | null | null |
567,752,542,491,516,900 | negative | 1 | Late Flight | 0.6667 | United | null | fshubert | null | 0 | @united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate. | null | 2015-02-17 10:28:49 -0800 | Northwestern NJ | Eastern Time (US & Canada) |
567,752,396,097,351,700 | negative | 1 | Flight Booking Problems | 0.3429 | United | null | courtneymjay | null | 0 | @united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay. $7 meal voucher. Wow. Customer service! | null | 2015-02-17 10:28:14 -0800 | null | Atlantic Time (Canada) |
567,750,428,595,871,740 | neutral | 0.6566 | null | 0 | United | null | rdahlstrom99 | null | 0 | @United just played the Most bizarre "safety" video I've ever seen... http://t.co/Hlm2Oks6xl | null | 2015-02-17 10:20:25 -0800 | ÜT: 40.635407,-73.991869 | null |
567,749,045,524,131,840 | negative | 1 | Lost Luggage | 0.6716 | United | null | jholowka | null | 0 | @united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it. | null | 2015-02-17 10:14:55 -0800 | Toronto | Eastern Time (US & Canada) |
567,748,973,428,219,900 | negative | 1 | Bad Flight | 1 | United | null | fshubert | null | 0 | @united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't? | null | 2015-02-17 10:14:38 -0800 | Northwestern NJ | Eastern Time (US & Canada) |
567,748,863,449,395,200 | positive | 0.6792 | null | null | United | null | RWMann | null | 0 | @United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences. | null | 2015-02-17 10:14:11 -0800 | Port Washington, NY 11050 | Eastern Time (US & Canada) |
567,748,565,095,968,800 | negative | 1 | Late Flight | 1 | United | null | MsDMichelle | null | 0 | @united Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed! | null | 2015-02-17 10:13:00 -0800 | Washington, DC | Eastern Time (US & Canada) |
567,747,764,906,635,260 | neutral | 0.6452 | null | 0 | United | null | MoonSetGallery | null | 0 | @united Is there a direct number to call to request a refund? Its telling me its not valid as I changed the ticket. No number on site | null | 2015-02-17 10:09:50 -0800 | Southern New Jersey | Eastern Time (US & Canada) |
567,747,041,976,410,100 | negative | 1 | Late Flight | 1 | United | null | TuraPeter | null | 0 | @united when is my plane coming? Been delayed for almost 7 hours. No plane. | null | 2015-02-17 10:06:57 -0800 | null | null |
567,746,540,903,493,600 | negative | 1 | Bad Flight | 1 | United | null | tcfitz3 | null | 0 | @united Not fast enough. No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful. | null | 2015-02-17 10:04:58 -0800 | Houston | Central Time (US & Canada) |
567,746,527,704,018,940 | positive | 1 | null | null | United | null | MaryStinchfield | null | 0 | @united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers! | null | 2015-02-17 10:04:55 -0800 | Massachusetts | null |
567,745,362,727,686,140 | negative | 1 | Late Flight | 1 | United | null | JenSpnSuperstar | null | 0 | @united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum. Blegh | null | 2015-02-17 10:00:17 -0800 | Houston, Texas | Central Time (US & Canada) |
567,745,233,900,044,300 | negative | 1 | Late Flight | 0.7055 | United | null | rfogarty41 | null | 0 | @united is Late Flight again. Everyone braved the weather and 40 passengers are waiting for a flight crew. Really! | null | 2015-02-17 09:59:46 -0800 | null | null |
567,745,016,702,181,400 | negative | 1 | Lost Luggage | 1 | United | null | jrrodrig57 | null | 0 | @united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home | null | 2015-02-17 09:58:54 -0800 | null | null |
567,745,009,890,623,500 | negative | 1 | Customer Service Issue | 0.6854 | United | null | elliotg9 | null | 0 | @united spending the afternoon @ Mia. Not your fault. No lounge? Very inconvenient. | null | 2015-02-17 09:58:53 -0800 | null | null |
567,744,887,664,439,300 | negative | 1 | Customer Service Issue | 1 | United | null | mosesfreund | null | 0 | @united costumer service sucks! Waiting for a week for a response | null | 2015-02-17 09:58:24 -0800 | null | null |
567,744,571,124,482,050 | neutral | 1 | null | null | United | null | aries83861 | null | 0 | @united Is there a way to get a copy of Feb's edition of Hemisphere
magazine with out flying? | null | 2015-02-17 09:57:08 -0800 | ottawa | null |
567,743,132,180,033,540 | negative | 0.6756 | Flight Booking Problems | 0.6756 | United | null | ColtSTaylor | null | 0 | @united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime. I guess we'll see. | null | 2015-02-17 09:51:25 -0800 | All Over The World | null |
567,742,857,411,166,200 | neutral | 0.6756 | null | 0 | United | null | rakerr | null | 0 | @united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a "kid" section (near the back) ;) | [0.0, 0.0] | 2015-02-17 09:50:20 -0800 | null | Mountain Time (US & Canada) |
567,742,500,366,872,600 | negative | 0.6581 | Customer Service Issue | 0.6581 | United | null | ColtSTaylor | null | 0 | @united of course I need help. I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX. | null | 2015-02-17 09:48:54 -0800 | All Over The World | null |
567,742,141,334,437,900 | neutral | 0.6752 | null | 0 | United | null | MelodyKho | null | 0 | @united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4 | null | 2015-02-17 09:47:29 -0800 | NYC, Toronto | Quito |
567,741,700,597,366,800 | neutral | 1 | null | null | United | null | BlueOceanTweets | null | 1 | @United Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards | null | 2015-02-17 09:45:44 -0800 | Halifax, Nova Scotia | Atlantic Time (Canada) |
567,741,692,854,276,100 | positive | 0.6632 | null | 0 | United | null | brenttaylor | null | 0 | @united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ | null | 2015-02-17 09:45:42 -0800 | null | Central Time (US & Canada) |
567,740,187,380,170,750 | neutral | 0.6872 | null | null | United | null | Trizzy412 | null | 0 | @united thank you!!!!! And next flight to Durango then driving to Farmington New Mexico for work! But hitting the slopes in Durango! | null | 2015-02-17 09:39:43 -0800 | pittsburgh | Eastern Time (US & Canada) |
567,739,357,881,040,900 | negative | 1 | Customer Service Issue | 0.3654 | United | null | ljsbrooks | null | 0 | @united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy? | null | 2015-02-17 09:36:25 -0800 | null | null |
567,739,149,818,413,060 | negative | 1 | Late Flight | 0.7206 | United | null | Aeisinger | null | 0 | @united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem | null | 2015-02-17 09:35:36 -0800 | Deerfield | Mountain Time (US & Canada) |
567,738,192,426,590,200 | neutral | 0.6631 | null | 0 | United | null | rajuchinthala | null | 0 | Thx! Stand by! “@united: @rajuchinthala I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH” | null | 2015-02-17 09:31:47 -0800 | Indianapolis | Eastern Time (US & Canada) |
567,738,031,398,866,940 | neutral | 0.6637 | null | 0 | United | null | stephbahnie | null | 0 | @united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them? | null | 2015-02-17 09:31:09 -0800 | null | Pacific Time (US & Canada) |
567,736,717,352,763,400 | negative | 1 | Damaged Luggage | 1 | United | null | mac8315 | null | 0 | @united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back? | null | 2015-02-17 09:25:56 -0800 | null | Eastern Time (US & Canada) |
567,736,507,687,895,040 | neutral | 0.6806 | null | null | United | null | BhutanOrient | null | 0 | @united that's what I thought! Thanks for the clarification! | null | 2015-02-17 09:25:06 -0800 | Bhutan | Pacific Time (US & Canada) |
567,735,983,370,539,000 | negative | 1 | Cancelled Flight | 1 | United | null | AndrewBarco1 | null | 0 | @united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!! | null | 2015-02-17 09:23:01 -0800 | Usually in a plane | Eastern Time (US & Canada) |
567,735,710,392,660,000 | neutral | 0.6577 | null | null | United | null | BhutanOrient | null | 0 | @united + UA has been rolling out improvements too, we think. Hoping they'll catch up soon? Meantime, ANA is our preference! | null | 2015-02-17 09:21:56 -0800 | Bhutan | Pacific Time (US & Canada) |
567,735,204,656,066,560 | positive | 1 | null | null | United | null | BhutanOrient | null | 0 | @united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service | null | 2015-02-17 09:19:55 -0800 | Bhutan | Pacific Time (US & Canada) |
567,734,795,849,834,500 | negative | 1 | Cancelled Flight | 1 | United | null | shannonhannon | null | 0 | @united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant. | null | 2015-02-17 09:18:17 -0800 | null | null |
567,734,731,694,157,800 | neutral | 1 | null | null | United | null | mosesfreund | null | 0 | @united i need my confirmation number! Can you give it to me? | null | 2015-02-17 09:18:02 -0800 | null | null |
567,734,618,095,231,000 | negative | 1 | Can't Tell | 1 | United | null | BhutanOrient | null | 0 | @united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation. | null | 2015-02-17 09:17:35 -0800 | Bhutan | Pacific Time (US & Canada) |
567,734,128,011,784,200 | negative | 1 | Cancelled Flight | 0.6875 | United | null | SeanHerwaldt | null | 0 | .@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating. | null | 2015-02-17 09:15:38 -0800 | Kanasa City | Central Time (US & Canada) |
567,733,609,130,233,860 | positive | 0.7097 | null | 0 | United | null | BhutanOrient | null | 0 | @united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, "Fly the Friendly Skies." | null | 2015-02-17 09:13:35 -0800 | Bhutan | Pacific Time (US & Canada) |
567,733,228,690,083,840 | positive | 1 | null | null | United | null | jsumiyasu | null | 0 | @united @jsumiyasu I am thankful to the United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home! | null | 2015-02-17 09:12:04 -0800 | So Cal | Pacific Time (US & Canada) |
567,733,177,590,874,100 | positive | 1 | null | null | United | null | ClaudiaStClair | null | 0 | @united I appreciate the follow up. | [40.35805521, -111.78241283] | 2015-02-17 09:11:52 -0800 | Salt Lake City, Utah | Mountain Time (US & Canada) |
567,732,468,657,041,400 | negative | 1 | Flight Attendant Complaints | 1 | United | null | BhutanOrient | null | 0 | @united + that's the gist of what the flight attendant told her. | null | 2015-02-17 09:09:03 -0800 | Bhutan | Pacific Time (US & Canada) |
567,732,284,959,113,200 | negative | 1 | Flight Attendant Complaints | 0.7033 | United | null | BhutanOrient | null | 0 | @united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? + | null | 2015-02-17 09:08:19 -0800 | Bhutan | Pacific Time (US & Canada) |
567,731,810,910,498,800 | negative | 1 | Flight Attendant Complaints | 0.6812 | United | null | BhutanOrient | null | 0 | @united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. + | null | 2015-02-17 09:06:26 -0800 | Bhutan | Pacific Time (US & Canada) |
567,731,738,924,032,000 | negative | 1 | Customer Service Issue | 0.3463 | United | null | MiKasuga | null | 0 | @united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business. | null | 2015-02-17 09:06:09 -0800 | New York, NY | Eastern Time (US & Canada) |
567,731,485,894,271,000 | negative | 1 | Late Flight | 0.6806 | United | null | applecor2 | null | 0 | @united sat at airport for 5 hrs still sitting at gate.. Sigh | null | 2015-02-17 09:05:08 -0800 | null | Mountain Time (US & Canada) |
567,730,952,260,943,900 | neutral | 0.6995 | null | 0 | United | null | BhutanOrient | null | 0 | @united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation. | null | 2015-02-17 09:03:01 -0800 | Bhutan | Pacific Time (US & Canada) |
567,730,472,076,464,100 | negative | 1 | Late Flight | 0.3487 | United | null | CanadianCowgirl | null | 0 | @united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY! | null | 2015-02-17 09:01:07 -0800 | Nova Scotia | Eastern Time (US & Canada) |
567,730,299,912,482,800 | negative | 0.3456 | Can't Tell | 0.3456 | United | null | meracross | null | 0 | @united's first-class #cockup
http://t.co/oh7CFv7DHR | null | 2015-02-17 09:00:26 -0800 | Toronto | Pacific Time (US & Canada) |
567,730,143,536,226,300 | neutral | 0.6919 | null | 0 | United | null | napsareforkids | null | 0 | @united all day travel. #swag #ijustwanttosleep | null | 2015-02-17 08:59:48 -0800 | West Palm Beach | null |
567,729,696,662,511,600 | positive | 1 | null | null | United | null | mchooyah | null | 0 | @united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable. | null | 2015-02-17 08:58:02 -0800 | null | Mazatlan |
567,729,246,198,837,250 | neutral | 0.6702 | null | null | United | null | CWWMUK | null | 0 | @united Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15 | null | 2015-02-17 08:56:14 -0800 | North West of England | null |
567,727,599,627,943,940 | negative | 1 | Late Flight | 1 | United | null | alvintylaw | null | 0 | @united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive! | null | 2015-02-17 08:49:42 -0800 | Island of Oahu, Hawaii | null |
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