tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
567,822,848,878,968,800 | negative | 1 | Can't Tell | 0.696 | United | null | qlabelle11 | null | 0 | @united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united. | null | 2015-02-17 15:08:11 -0800 | null | null |
567,822,779,501,846,500 | negative | 1 | Flight Booking Problems | 1 | United | null | dustinbritton23 | null | 1 | @united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎 | null | 2015-02-17 15:07:54 -0800 | null | null |
567,822,648,047,321,100 | negative | 1 | Lost Luggage | 1 | United | null | skyjumper77 | null | 0 | @united @el_ingeniero don't check your baggage if you don't have to. They will lose it! | null | 2015-02-17 15:07:23 -0800 | null | null |
567,822,613,608,718,340 | negative | 0.6782 | Late Flight | 0.3678 | United | null | cslhilo | null | 0 | @United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN! | null | 2015-02-17 15:07:15 -0800 | Hilo, HI | Hawaii |
567,822,548,545,859,600 | negative | 0.6907 | Can't Tell | 0.6907 | United | null | SSest72 | null | 0 | @united well perhaps you could highlight where that is stated. We travel between Canada & USA on United with only Nexus | null | 2015-02-17 15:06:59 -0800 | null | null |
567,822,377,473,728,500 | negative | 1 | Late Flight | 0.6655 | United | null | americanbudoma | null | 0 | @united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?! | null | 2015-02-17 15:06:19 -0800 | Crowley, Louisiana | null |
567,822,065,471,860,740 | negative | 1 | Late Flight | 1 | United | null | cslhilo | null | 1 | @united You make it hard to fly with you. Delayed over an hour and now the plane is turning around & heading back to the gate. #connection? | null | 2015-02-17 15:05:04 -0800 | Hilo, HI | Hawaii |
567,821,292,797,186,050 | negative | 1 | Damaged Luggage | 0.6367 | United | null | Pat89339 | null | 0 | @united Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ | null | 2015-02-17 15:02:00 -0800 | null | Pacific Time (US & Canada) |
567,821,166,775,156,740 | negative | 1 | Customer Service Issue | 1 | United | null | 1MisterHandsome | null | 0 | @united Call customer service and of course they just say "theres nothing we can do" and then offer a transfer and disconnect the line. | null | 2015-02-17 15:01:30 -0800 | null | Atlantic Time (Canada) |
567,821,133,245,067,260 | negative | 0.6736 | Customer Service Issue | 0.3539 | United | null | CWWMUK | null | 0 | @united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks | null | 2015-02-17 15:01:22 -0800 | North West of England | null |
567,820,210,264,137,700 | negative | 1 | Cancelled Flight | 1 | United | null | legendjohn11 | null | 0 | @united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for? | null | 2015-02-17 14:57:42 -0800 | null | null |
567,819,066,708,226,050 | negative | 0.6808 | Customer Service Issue | 0.3559 | United | null | gg8929 | null | 0 | @united Classic | null | 2015-02-17 14:53:09 -0800 | null | Amsterdam |
567,818,953,881,419,800 | positive | 1 | null | null | United | null | TroopSwapWife | null | 0 | @united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased! | null | 2015-02-17 14:52:42 -0800 | Hampton Roads, Virginia | Atlantic Time (Canada) |
567,818,055,771,918,340 | positive | 0.6661 | null | null | United | null | VisionRoij | null | 0 | @united Thanks! | null | 2015-02-17 14:49:08 -0800 | The Netherlands | Amsterdam |
567,816,475,898,310,660 | neutral | 0.6954 | null | 0 | United | null | VisionRoij | null | 0 | @united Does the economy plus cabin also qualifies as a "premium" cabin? | null | 2015-02-17 14:42:52 -0800 | The Netherlands | Amsterdam |
567,816,155,369,570,300 | negative | 1 | Late Flight | 1 | United | null | caphotographix | null | 0 | @united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input? | null | 2015-02-17 14:41:35 -0800 | null | null |
567,816,074,898,513,900 | negative | 1 | Customer Service Issue | 0.339 | United | null | 1MisterHandsome | null | 0 | @united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering. | null | 2015-02-17 14:41:16 -0800 | null | Atlantic Time (Canada) |
567,815,174,045,868,000 | neutral | 1 | null | null | United | null | boombaby55 | null | 0 | @united no thanks | null | 2015-02-17 14:37:41 -0800 | san diego | null |
567,814,641,918,832,640 | neutral | 0.6596 | null | 0 | United | null | dynamoben | null | 0 | @united Yesterday, I'm sorted now. | null | 2015-02-17 14:35:34 -0800 | US | America/Chicago |
567,814,633,047,728,100 | negative | 1 | Customer Service Issue | 0.6929 | United | null | coolingpie | null | 0 | @united thanks for that advice, so helpful. Can't believe you guys actually charge people to "fly" united | [45.58931882, -122.5959928] | 2015-02-17 14:35:32 -0800 | the questions district | Eastern Time (US & Canada) |
567,814,334,228,774,900 | negative | 1 | Flight Booking Problems | 0.6701 | United | null | annricord | null | 1 | @united If you have had any issues with United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead. | null | 2015-02-17 14:34:21 -0800 | Canmore | Mountain Time (US & Canada) |
567,814,121,870,348,300 | negative | 1 | Customer Service Issue | 0.6882 | United | null | CWWMUK | null | 0 | @united just tried to log in and was told e-mail log in not currently available | null | 2015-02-17 14:33:30 -0800 | North West of England | null |
567,814,094,678,675,460 | negative | 0.6484 | Flight Booking Problems | 0.3297 | United | null | super_marek | null | 4 | @united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards | null | 2015-02-17 14:33:24 -0800 | between Warsaw and London | London |
567,814,001,212,809,200 | neutral | 0.6632 | null | 0 | United | null | CWWMUK | null | 0 | @united do you have an e-mail address I can write my account to? Might be less likely to disappear | null | 2015-02-17 14:33:02 -0800 | North West of England | null |
567,813,839,539,159,040 | negative | 1 | Customer Service Issue | 1 | United | null | CWWMUK | null | 0 | @united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time? | null | 2015-02-17 14:32:23 -0800 | North West of England | null |
567,813,037,454,917,600 | neutral | 1 | null | null | United | null | VisionRoij | null | 0 | @united 877 from amsterdam to ewr, 02.27.2015, 737-300. | null | 2015-02-17 14:29:12 -0800 | The Netherlands | Amsterdam |
567,812,841,081,688,060 | negative | 1 | Late Flight | 1 | United | null | hdlytle | null | 0 | @united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail | null | 2015-02-17 14:28:25 -0800 | null | null |
567,812,349,895,245,800 | negative | 1 | Flight Booking Problems | 0.3446 | United | null | NaftuliPollak | null | 5 | @united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united | null | 2015-02-17 14:26:28 -0800 | null | Amsterdam |
567,812,160,253,866,000 | negative | 1 | Customer Service Issue | 0.6317 | United | null | MelodyKho | null | 0 | @united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone. | null | 2015-02-17 14:25:43 -0800 | NYC, Toronto | Quito |
567,811,913,586,876,400 | negative | 1 | Customer Service Issue | 0.6359 | United | null | antoniocosta64 | null | 0 | @united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke. | null | 2015-02-17 14:24:44 -0800 | Conway, AR | null |
567,811,376,686,637,060 | negative | 0.6957 | Customer Service Issue | 0.6957 | United | null | SurveysOnTheGo | null | 0 | @united They couldn't get me first class on any of their flights so I just rebooked myself. | null | 2015-02-17 14:22:36 -0800 | Costa Mesa | Pacific Time (US & Canada) |
567,811,360,404,336,640 | neutral | 0.6722 | null | null | United | null | CajunSQL | null | 0 | @united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids | null | 2015-02-17 14:22:32 -0800 | Baton Rouge, LA | null |
567,811,306,900,975,600 | negative | 1 | Can't Tell | 0.6553 | United | null | barneykelley | null | 0 | @united I'll be sending/posting complete details of the circumstances surrounding this matter. United airlines should be ashamed. | null | 2015-02-17 14:22:19 -0800 | New Canaan, Ct | null |
567,811,268,900,556,800 | negative | 1 | Bad Flight | 1 | United | null | RLaPedis | null | 0 | @United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-( | null | 2015-02-17 14:22:10 -0800 | San Bruno, CA | Pacific Time (US & Canada) |
567,811,236,231,954,400 | positive | 0.6471 | null | null | United | null | bernardfparsons | null | 0 | @united JT thanks for your help I’ll complete the form once we are back home | null | 2015-02-17 14:22:02 -0800 | Ontario, Canada | Eastern Time (US & Canada) |
567,810,811,491,524,600 | negative | 1 | Bad Flight | 0.3544 | United | null | CajunSQL | null | 0 | @united missed it. Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight... | null | 2015-02-17 14:20:21 -0800 | Baton Rouge, LA | null |
567,810,274,083,782,660 | neutral | 1 | null | null | United | null | UnitedAppeals | null | 0 | @united @gg8929 Ladies and gents - United Airlines... | null | 2015-02-17 14:18:13 -0800 | London, UK | null |
567,809,206,314,668,000 | positive | 1 | null | null | United | null | dom_inic15 | null | 0 | @united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :) | null | 2015-02-17 14:13:58 -0800 | null | Eastern Time (US & Canada) |
567,808,424,696,893,440 | neutral | 1 | null | null | United | null | VisionRoij | null | 0 | @united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin? | null | 2015-02-17 14:10:52 -0800 | The Netherlands | Amsterdam |
567,808,255,566,602,240 | neutral | 0.7083 | null | 0 | United | null | ColtSTaylor | null | 0 | @united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:) | [39.85861725, -104.67232956] | 2015-02-17 14:10:12 -0800 | All Over The World | null |
567,806,898,549,051,400 | negative | 1 | Cancelled Flight | 0.6442 | United | null | CanadianCowgirl | null | 0 | @united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections ! | null | 2015-02-17 14:04:48 -0800 | Nova Scotia | Eastern Time (US & Canada) |
567,806,788,708,626,400 | neutral | 1 | null | null | United | null | MoonSetGallery | null | 0 | @united I believe you have to follow me in order for me send you a DM | null | 2015-02-17 14:04:22 -0800 | Southern New Jersey | Eastern Time (US & Canada) |
567,806,151,191,191,550 | negative | 1 | Customer Service Issue | 0.6473 | United | null | SSest72 | null | 0 | @united thanks! We would like an apology and a full refund. Please confirm when we will receive. | null | 2015-02-17 14:01:50 -0800 | null | null |
567,805,894,885,638,140 | neutral | 1 | null | null | United | null | postsecret | null | 0 | @united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com | null | 2015-02-17 14:00:49 -0800 | Germantown, MD | Eastern Time (US & Canada) |
567,805,339,790,475,260 | negative | 0.66 | Flight Booking Problems | 0.33 | United | null | gg8929 | null | 7 | @united But I got a bad exchange rate so want my money back. Please can you refund without penalty. | null | 2015-02-17 13:58:36 -0800 | null | Amsterdam |
567,805,230,550,634,500 | negative | 1 | Late Flight | 0.6815 | United | null | kmensah | null | 0 | @united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.
If I am no show, you'll know why! Ridiculous. | null | 2015-02-17 13:58:10 -0800 | San Francisco | Pacific Time (US & Canada) |
567,805,176,388,788,200 | negative | 1 | Customer Service Issue | 1 | United | null | sslluvsbooks | null | 0 | @united you're just using automated responses and don't have the decency to actually care/respond | null | 2015-02-17 13:57:58 -0800 | Loving the Languageof Literacy | Eastern Time (US & Canada) |
567,805,001,050,890,240 | negative | 1 | Customer Service Issue | 1 | United | null | bernardfparsons | null | 0 | @united JT the issue is with missed connections early gate closings and zero concern from customer service | null | 2015-02-17 13:57:16 -0800 | Ontario, Canada | Eastern Time (US & Canada) |
567,804,951,288,901,600 | negative | 0.6714 | Late Flight | 0.6714 | United | null | MatthewHendrian | null | 0 | @united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok! | null | 2015-02-17 13:57:04 -0800 | Denver, CO | Mountain Time (US & Canada) |
567,804,663,303,798,800 | neutral | 0.6801 | null | 0 | United | null | nickonken | null | 0 | @united Can you explain how it rewards us elite Premiere 1K members? | null | 2015-02-17 13:55:55 -0800 | New York, NY | Pacific Time (US & Canada) |
567,804,646,157,475,840 | neutral | 0.6663 | null | null | United | null | egspoony | null | 0 | @united for our birthdays my fiancé & I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/ | null | 2015-02-17 13:55:51 -0800 | Chicago, IL | Central Time (US & Canada) |
567,804,488,687,345,660 | neutral | 1 | null | null | United | null | bernardfparsons | null | 0 | @united I’m resending the confirmation code in a DM | null | 2015-02-17 13:55:14 -0800 | Ontario, Canada | Eastern Time (US & Canada) |
567,804,350,040,416,260 | negative | 1 | Customer Service Issue | 0.6432 | United | null | bernardfparsons | null | 0 | @united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone | null | 2015-02-17 13:54:41 -0800 | Ontario, Canada | Eastern Time (US & Canada) |
567,802,900,480,585,700 | neutral | 0.3666 | null | 0 | United | null | lanceklug | null | 0 | @United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http://t.co/0cevY3P42b via @HuffPostBiz | null | 2015-02-17 13:48:55 -0800 | Sacramento | Pacific Time (US & Canada) |
567,802,723,127,803,900 | neutral | 1 | null | null | United | null | VisionRoij | null | 0 | @united The guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. Is that gonna be a problem? | null | 2015-02-17 13:48:13 -0800 | The Netherlands | Amsterdam |
567,802,662,026,014,700 | positive | 0.6479 | null | 0 | United | null | antoniocosta64 | null | 0 | @united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her | null | 2015-02-17 13:47:58 -0800 | Conway, AR | null |
567,802,653,078,728,700 | negative | 1 | Lost Luggage | 1 | United | null | mac8315 | null | 0 | @united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone? | null | 2015-02-17 13:47:56 -0800 | null | Eastern Time (US & Canada) |
567,802,111,321,444,350 | neutral | 1 | null | null | United | null | michaelvandijk1 | null | 0 | @united do you think there Will problems at Newark, NJ on Saturday due to expected snow? | null | 2015-02-17 13:45:47 -0800 | Nederland | Amsterdam |
567,802,015,527,755,800 | neutral | 1 | null | null | United | null | MoonSetGallery | null | 0 | @united Got it. I am following the United page. | null | 2015-02-17 13:45:24 -0800 | Southern New Jersey | Eastern Time (US & Canada) |
567,801,519,207,374,850 | positive | 0.6531 | null | 0 | United | null | thesuesaga | null | 0 | @united Thank you for the speedy response! I figured it may be something of that nature. You guys and your "fine print," haha | null | 2015-02-17 13:43:26 -0800 | North Hollywood, CA | null |
567,801,163,581,546,500 | negative | 1 | Customer Service Issue | 0.6559 | United | null | boombaby55 | null | 0 | @united worst service ever 😈 | null | 2015-02-17 13:42:01 -0800 | san diego | null |
567,800,930,683,609,100 | negative | 1 | Customer Service Issue | 1 | United | null | VettedShopper | null | 0 | @united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option? | null | 2015-02-17 13:41:05 -0800 | null | Eastern Time (US & Canada) |
567,800,823,674,310,660 | negative | 1 | Can't Tell | 0.6542 | United | null | judaline6 | null | 0 | @united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice | null | 2015-02-17 13:40:40 -0800 | null | Quito |
567,799,935,173,947,400 | negative | 1 | Can't Tell | 0.6406 | United | null | barneykelley | null | 1 | @united I am furious. You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United | null | 2015-02-17 13:37:08 -0800 | New Canaan, Ct | null |
567,798,535,262,060,540 | positive | 1 | null | null | United | null | Unocrew224 | null | 0 | @united holy high speed internet batman! Speeds at United Club at IAD are insanely fast! Thanks | null | 2015-02-17 13:31:34 -0800 | NJ | Eastern Time (US & Canada) |
567,798,174,946,172,900 | negative | 1 | Flight Booking Problems | 1 | United | null | Kustomers1st | null | 1 | @united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain. | null | 2015-02-17 13:30:08 -0800 | So Cal | Pacific Time (US & Canada) |
567,797,955,202,416,640 | neutral | 0.6767 | null | 0 | United | null | mosesfreund | null | 0 | @united @MrAndyEp like 2 weeks after my flight!?!? Creative! | null | 2015-02-17 13:29:16 -0800 | null | null |
567,797,894,431,117,300 | negative | 1 | Late Flight | 0.6998 | United | null | Raretturner | null | 0 | @united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡... | null | 2015-02-17 13:29:01 -0800 | Washington, DC | Eastern Time (US & Canada) |
567,797,429,517,692,900 | negative | 1 | Late Flight | 0.667 | United | null | sslluvsbooks | null | 0 | @united sorry, I hate united. i won't get to see my family until Thursday | null | 2015-02-17 13:27:11 -0800 | Loving the Languageof Literacy | Eastern Time (US & Canada) |
567,797,327,071,838,200 | positive | 1 | null | null | United | null | KCousineau09 | null | 0 | @united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon. | null | 2015-02-17 13:26:46 -0800 | Titletown, USA | Central Time (US & Canada) |
567,796,570,197,086,200 | positive | 0.6635 | null | 0 | United | null | CWWMUK | null | 0 | @united done just now, thanks. | null | 2015-02-17 13:23:46 -0800 | North West of England | null |
567,796,247,672,721,400 | neutral | 1 | null | null | United | null | ColtSTaylor | null | 0 | @united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly. | [39.85861339, -104.67232131] | 2015-02-17 13:22:29 -0800 | All Over The World | null |
567,794,720,425,144,300 | negative | 1 | Customer Service Issue | 1 | United | null | k8slo | null | 0 | @United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck | null | 2015-02-17 13:16:25 -0800 | Washington DC | Eastern Time (US & Canada) |
567,794,573,495,250,940 | neutral | 0.6464 | null | 0 | United | null | MelodyKho | null | 0 | @united No, I do not. I was only given a Flight Booking Problems reference number. | null | 2015-02-17 13:15:50 -0800 | NYC, Toronto | Quito |
567,794,017,593,991,200 | negative | 1 | Can't Tell | 0.645 | United | null | nickonken | null | 1 | @united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you? | null | 2015-02-17 13:13:37 -0800 | New York, NY | Pacific Time (US & Canada) |
567,793,696,956,231,700 | negative | 1 | Late Flight | 1 | United | null | HamiltonSarah | null | 0 | @united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight. | null | 2015-02-17 13:12:21 -0800 | chicago, il | Central Time (US & Canada) |
567,793,494,695,157,760 | negative | 1 | Cancelled Flight | 0.6598 | United | null | SurveysOnTheGo | null | 0 | @United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines. | null | 2015-02-17 13:11:32 -0800 | Costa Mesa | Pacific Time (US & Canada) |
567,793,423,248,547,840 | neutral | 1 | null | null | United | null | RobPapa1 | null | 0 | @united can you send me another confirmation email? | null | 2015-02-17 13:11:15 -0800 | Ravens Nation 51814 | Atlantic Time (Canada) |
567,793,064,221,130,750 | negative | 1 | Can't Tell | 0.3333 | United | null | ferriertv | null | 0 | @united it would be super if you paid as much attention to actual fliers as you do to credit card holders. | null | 2015-02-17 13:09:50 -0800 | Denver | Mountain Time (US & Canada) |
567,792,433,687,175,200 | negative | 1 | Late Flight | 0.6594 | United | null | LizGaskins | null | 0 | @united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on. | null | 2015-02-17 13:07:19 -0800 | Washington, DC | Eastern Time (US & Canada) |
567,791,786,145,378,300 | negative | 1 | Lost Luggage | 1 | United | null | antoniocosta64 | null | 0 | @united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed. | null | 2015-02-17 13:04:45 -0800 | Conway, AR | null |
567,791,389,011,910,660 | negative | 1 | Cancelled Flight | 1 | United | null | 27_POWERS | null | 0 | @United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines. | null | 2015-02-17 13:03:10 -0800 | Costa Mesa, CA | Pacific Time (US & Canada) |
567,791,059,393,335,300 | neutral | 0.6957 | null | null | United | null | VisionRoij | null | 0 | @united sorry, wrong link for the bag : http://t.co/pZAl4wtrEZ Thats the one i meant | null | 2015-02-17 13:01:52 -0800 | The Netherlands | Amsterdam |
567,790,995,148,783,600 | negative | 1 | Bad Flight | 0.6296 | United | null | mattman1964 | null | 0 | @united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat? Please. | null | 2015-02-17 13:01:36 -0800 | NoVa | Eastern Time (US & Canada) |
567,790,926,857,531,400 | positive | 1 | null | null | United | null | Jamie_Fisher886 | null | 0 | @united thank you! 😊 | null | 2015-02-17 13:01:20 -0800 | Glasgow | London |
567,790,272,265,887,740 | neutral | 0.6523 | null | 0 | United | null | Tony_Ciccolella | null | 0 | @united take a lesson from @VirginAmerica , they know how to treat customers! | null | 2015-02-17 12:58:44 -0800 | Brentwood, CA | Pacific Time (US & Canada) |
567,790,177,063,608,300 | negative | 1 | Customer Service Issue | 1 | United | null | Tony_Ciccolella | null | 0 | @united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible | null | 2015-02-17 12:58:21 -0800 | Brentwood, CA | Pacific Time (US & Canada) |
567,789,974,717,747,200 | negative | 1 | Customer Service Issue | 1 | United | null | Tony_Ciccolella | null | 0 | @united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want | null | 2015-02-17 12:57:33 -0800 | Brentwood, CA | Pacific Time (US & Canada) |
567,789,435,795,861,500 | negative | 1 | Customer Service Issue | 1 | United | null | danahajek | null | 0 | @united customer service 👎 | null | 2015-02-17 12:55:25 -0800 | chicago IL | Central Time (US & Canada) |
567,789,433,010,016,260 | negative | 1 | Customer Service Issue | 0.6544 | United | null | barneykelley | null | 0 | @united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air | null | 2015-02-17 12:55:24 -0800 | New Canaan, Ct | null |
567,788,982,974,619,650 | neutral | 1 | null | null | United | null | MelodyKho | null | 0 | @united Hi again, any updates here? | null | 2015-02-17 12:53:37 -0800 | NYC, Toronto | Quito |
567,788,423,352,950,800 | neutral | 1 | null | null | United | null | VisionRoij | null | 0 | @united Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http://t.co/U390cZpLHl | null | 2015-02-17 12:51:23 -0800 | The Netherlands | Amsterdam |
567,788,341,538,861,060 | negative | 1 | Cancelled Flight | 1 | United | null | DC_Geoff | null | 0 | @united 3359 which you finally Cancelled Flightled. | null | 2015-02-17 12:51:04 -0800 | Washington, DC | Atlantic Time (Canada) |
567,787,240,399,851,500 | negative | 0.6667 | Customer Service Issue | 0.3542 | United | null | NozzeOro | null | 0 | .@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2 | null | 2015-02-17 12:46:41 -0800 | Italy | Rome |
567,786,652,991,770,600 | negative | 1 | Late Flight | 1 | United | null | applecor2 | null | 0 | @united thanks finally made it.. Missed meetings but what can I do now? | null | 2015-02-17 12:44:21 -0800 | null | Mountain Time (US & Canada) |
567,786,475,262,345,200 | negative | 1 | Late Flight | 1 | United | null | sslluvsbooks | null | 0 | @united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened | null | 2015-02-17 12:43:39 -0800 | Loving the Languageof Literacy | Eastern Time (US & Canada) |
567,786,224,812,060,700 | negative | 1 | Lost Luggage | 1 | United | null | rizolltizide | null | 0 | @united Supposedly, they're out for delivery. I'll believe it when I see it. | null | 2015-02-17 12:42:39 -0800 | St. Pete | Eastern Time (US & Canada) |
567,786,135,904,981,000 | negative | 0.6641 | Customer Service Issue | 0.6641 | United | null | Maslowchild | null | 0 | @united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :) | null | 2015-02-17 12:42:18 -0800 | West Coast of America | Alaska |
567,782,895,306,412,000 | positive | 0.6571 | null | 0 | United | null | triathlete06 | null | 0 | @united Sure did! Only waited about 15min. Yay! | null | 2015-02-17 12:29:25 -0800 | null | Seoul |
567,782,346,833,686,500 | negative | 1 | Lost Luggage | 1 | United | null | MeaganKristenC | null | 0 | @united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag. | null | 2015-02-17 12:27:15 -0800 | New York | Los Angeles | Atlantic Time (Canada) |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.