tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
567,727,403,964,055,550 | negative | 0.7109 | Can't Tell | 0.3609 | United | null | richardkerris | null | 0 | @united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO | [37.62006843, -122.38822083] | 2015-02-17 08:48:55 -0800 | Los Gatos, CA | null |
567,726,860,638,101,500 | negative | 1 | Customer Service Issue | 1 | United | null | mlipschits | null | 0 | @united why am i mot getting my refund? | null | 2015-02-17 08:46:46 -0800 | Jerusalem-London-Antwerp | null |
567,725,820,056,068,100 | negative | 1 | Can't Tell | 1 | United | null | kat_volk | null | 0 | .@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks. | null | 2015-02-17 08:42:37 -0800 | Tucson, AZ and Vancouver, BC | Arizona |
567,725,163,077,070,850 | negative | 0.6496 | Bad Flight | 0.3416 | United | null | BhutanOrient | null | 0 | @united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard... | null | 2015-02-17 08:40:01 -0800 | Bhutan | Pacific Time (US & Canada) |
567,724,189,872,697,340 | negative | 0.6579 | Customer Service Issue | 0.3344 | United | null | mtezna | null | 0 | @united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD) | null | 2015-02-17 08:36:09 -0800 | Virginia | Eastern Time (US & Canada) |
567,724,091,809,878,000 | negative | 1 | Customer Service Issue | 0.6701 | United | null | TheSapphireLife | null | 0 | @united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last... | null | 2015-02-17 08:35:45 -0800 | Boston, MA | null |
567,717,552,290,136,060 | negative | 1 | Can't Tell | 0.3587 | United | null | OHaraAmber | null | 0 | @united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations | null | 2015-02-17 08:09:46 -0800 | Wheatridge,Colo | null |
567,716,403,117,957,100 | negative | 1 | Bad Flight | 1 | United | null | tcfitz3 | null | 0 | @United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no Wifi, no personal entertainment. TORTURE | null | 2015-02-17 08:05:12 -0800 | Houston | Central Time (US & Canada) |
567,714,192,980,201,500 | negative | 1 | longlines | 0.3469 | United | null | lauralscott | null | 0 | @united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies | [0.0, 0.0] | 2015-02-17 07:56:25 -0800 | ÜT: 40.976702,-72.210688 | Quito |
567,713,896,627,470,340 | negative | 1 | Flight Attendant Complaints | 1 | United | null | rachaeldoyle21 | null | 0 | @united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless | null | 2015-02-17 07:55:15 -0800 | Portsmouth, UK | null |
567,711,860,938,772,500 | neutral | 1 | null | null | United | null | Jamie_Fisher886 | null | 0 | @united how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :) | null | 2015-02-17 07:47:09 -0800 | Glasgow | London |
567,703,258,425,081,860 | negative | 1 | Late Flight | 0.7073 | United | null | wackydunks | null | 0 | .@united call my work and tell them it's your fault I'm Late Flight | null | 2015-02-17 07:12:58 -0800 | grand rapids, michigan | Eastern Time (US & Canada) |
567,701,830,805,618,700 | positive | 1 | null | null | United | null | scherzva | null | 0 | @united New Apple crâpe, amazing! Live from UA1207. Really nice crew too. #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj | null | 2015-02-17 07:07:18 -0800 | ÜT: 34.188976,-118.613497 | Eastern Time (US & Canada) |
567,686,845,903,826,940 | neutral | 0.6579 | null | 0 | United | null | AsianAdidasGirl | null | 0 | @united clicked on the link and got this? #confused http://t.co/xMAQcucWZl | [30.09009009, -95.64621813] | 2015-02-17 06:07:45 -0800 | Houston | Central Time (US & Canada) |
567,676,400,933,416,960 | negative | 1 | Late Flight | 0.7098 | United | null | MiKasuga | null | 0 | @United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on | null | 2015-02-17 05:26:15 -0800 | New York, NY | Eastern Time (US & Canada) |
567,663,136,082,513,900 | negative | 1 | Lost Luggage | 1 | United | null | hannahtorney | null | 0 | @united i have items of sentimental value that I'm heartbroken are missing | null | 2015-02-17 04:33:32 -0800 | Omagh/Belfast | London |
567,634,106,058,821,600 | neutral | 1 | null | null | United | null | gwaki | null | 0 | @united even though technically after I land I will be silver? | null | 2015-02-17 02:38:11 -0800 | null | Central Time (US & Canada) |
567,630,296,783,155,200 | negative | 1 | Customer Service Issue | 0.6752 | United | null | ljsbrooks | null | 0 | @united still waiting for a reply | null | 2015-02-17 02:23:03 -0800 | null | null |
567,627,253,991,735,300 | negative | 1 | Bad Flight | 0.3611 | United | null | DBsViewOnThings | null | 0 | @united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!! | null | 2015-02-17 02:10:58 -0800 | null | Atlantic Time (Canada) |
567,623,209,026,334,700 | negative | 0.6337 | Flight Booking Problems | 0.6337 | United | null | markhlyon | null | 0 | Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united | [38.9058375, -77.00423674] | 2015-02-17 01:54:53 -0800 | Washington, DC | Eastern Time (US & Canada) |
567,617,486,703,853,600 | negative | 1 | Customer Service Issue | 0.6797 | United | null | feliciastoler | null | 0 | @united I tried 2 DM it would not go thru... not sure why | [0.0, 0.0] | 2015-02-17 01:32:09 -0800 | New Jersey | Central Time (US & Canada) |
567,614,049,425,555,460 | negative | 1 | Customer Service Issue | 0.3545 | United | null | JustOGG | null | 0 | @united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow. | null | 2015-02-17 01:18:29 -0800 | Tweets = My Opinion | Eastern Time (US & Canada) |
567,595,670,463,205,400 | negative | 1 | Late Flight | 1 | United | null | CRomerDome | null | 0 | @united I like delays less than you because I'm the one on the plane. Connect me with a voucher | null | 2015-02-17 00:05:27 -0800 | Portland, OR | Pacific Time (US & Canada) |
567,594,579,310,825,500 | negative | 1 | Bad Flight | 0.6707 | United | null | brenduch | null | 0 | @united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion | null | 2015-02-17 00:01:07 -0800 | null | Buenos Aires |
567,592,368,451,248,100 | negative | 1 | Late Flight | 1 | United | null | brenduch | null | 0 | @united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait | null | 2015-02-16 23:52:20 -0800 | null | Buenos Aires |
567,591,480,085,463,040 | negative | 1 | Late Flight | 0.346 | United | null | CPoutloud | null | 0 | @united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am. | null | 2015-02-16 23:48:48 -0800 | Washington, DC | null |
570,309,156,290,367,500 | negative | 1 | longlines | 0.6624 | Southwest | null | thisradlove | null | 0 | @SouthwestAir still waiting. Just hit one hour. | null | 2015-02-24 11:47:53 -0800 | Today I'm in: Maryland | Atlantic Time (Canada) |
570,309,145,276,125,200 | negative | 0.6361 | Cancelled Flight | 0.6361 | Southwest | null | tomcblock | null | 0 | @SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook | null | 2015-02-24 11:47:50 -0800 | ÜT: 38.965477,-77.428287 | Eastern Time (US & Canada) |
570,307,615,189,835,800 | negative | 1 | Customer Service Issue | 1 | Southwest | null | cindyjwhitaker | null | 0 | @SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!! | null | 2015-02-24 11:41:45 -0800 | null | Central Time (US & Canada) |
570,306,086,475,075,600 | neutral | 0.6443 | null | null | Southwest | null | liveseasoned | null | 0 | @SouthwestAir I'm teaching new #travelers how to research, #budget & #save for a trip today! http://t.co/Qll48r57ep | null | 2015-02-24 11:35:41 -0800 | null | null |
570,305,647,759,265,800 | negative | 1 | Customer Service Issue | 1 | Southwest | null | cindyjwhitaker | null | 0 | @SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!! | null | 2015-02-24 11:33:56 -0800 | null | Central Time (US & Canada) |
570,305,078,470,557,700 | negative | 1 | Customer Service Issue | 1 | Southwest | null | Tim535353 | null | 0 | @SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care | null | 2015-02-24 11:31:41 -0800 | St. Louis, MO | Central Time (US & Canada) |
570,304,445,734,629,400 | negative | 1 | Customer Service Issue | 0.6761 | Southwest | null | tonybrancato | null | 0 | @SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix. | [41.19758614, -73.76914167] | 2015-02-24 11:29:10 -0800 | Chappaqua NY | Eastern Time (US & Canada) |
570,304,178,314,190,850 | negative | 1 | Bad Flight | 0.6784 | Southwest | null | tonybrancato | null | 0 | @SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason. Alone with two kids. At least put her in group A | [41.1974934, -73.76920486] | 2015-02-24 11:28:06 -0800 | Chappaqua NY | Eastern Time (US & Canada) |
570,303,797,605,617,660 | negative | 1 | Late Flight | 1 | Southwest | null | KellDuckKan | null | 0 | @SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset. | null | 2015-02-24 11:26:35 -0800 | Columbus, OH | Eastern Time (US & Canada) |
570,303,399,276,761,100 | positive | 1 | null | null | Southwest | null | tylerhansen331 | null | 0 | @SouthwestAir thank you so much completely made things right! | null | 2015-02-24 11:25:00 -0800 | null | null |
570,302,532,955,844,600 | positive | 1 | null | null | Southwest | null | Shpressyourself | null | 0 | @SouthwestAir love them! Always get the best deals! | null | 2015-02-24 11:21:34 -0800 | null | Central Time (US & Canada) |
570,302,460,235,026,400 | neutral | 1 | null | null | Southwest | null | brittanylinnes | null | 0 | @SouthwestAir can you follow me so I can send you the info? | null | 2015-02-24 11:21:16 -0800 | New York, NY | Eastern Time (US & Canada) |
570,302,337,069,264,900 | negative | 1 | Customer Service Issue | 0.6667 | Southwest | null | ryanshaw100 | null | 0 | @SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do? | null | 2015-02-24 11:20:47 -0800 | Chicago, IL | Central Time (US & Canada) |
570,302,030,742,470,660 | neutral | 0.6825 | null | null | Southwest | null | HaleyOstrander | null | 0 | @SouthwestAir once again on Glassdoor's Best Places To Work snagging # 15 overall #notsurprising #LUVthem | null | 2015-02-24 11:19:34 -0800 | TX | null |
570,301,794,850,639,900 | negative | 1 | longlines | 0.3438 | Southwest | null | tedm23 | null | 0 | @SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit | null | 2015-02-24 11:18:38 -0800 | Burlington, Ma | Central Time (US & Canada) |
570,299,642,887,442,400 | positive | 0.6809 | null | null | Southwest | null | tonybrancato | null | 0 | @SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please. | [41.19747574, -73.76926201] | 2015-02-24 11:10:05 -0800 | Chappaqua NY | Eastern Time (US & Canada) |
570,299,331,707,854,850 | neutral | 0.6681 | null | 0 | Southwest | null | MarsalaHolla | null | 0 | @SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard | null | 2015-02-24 11:08:50 -0800 | null | null |
570,298,362,907,508,740 | neutral | 1 | null | null | Southwest | null | NardosKing2 | null | 0 | @SouthwestAir I have been on hold for over 28 minutes please help http://t.co/Fx9BIJlxAt | null | 2015-02-24 11:05:00 -0800 | null | Eastern Time (US & Canada) |
570,298,155,465,609,200 | neutral | 1 | null | null | Southwest | null | SaTxTechunter | null | 0 | @SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell | null | 2015-02-24 11:04:10 -0800 | San Antonio, TX | Mexico City |
570,296,754,832,318,460 | neutral | 0.6787 | null | 0 | Southwest | null | PBI_Airport | null | 0 | @SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI | null | 2015-02-24 10:58:36 -0800 | West Palm Beach, FL | Hawaii |
570,296,670,568,751,100 | negative | 0.6374 | longlines | 0.3297 | Southwest | null | frankplaza_ | null | 0 | @SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting | null | 2015-02-24 10:58:16 -0800 | St.Peters, MO | Central Time (US & Canada) |
570,294,002,077,061,100 | positive | 1 | null | null | Southwest | null | catjubs | null | 0 | @SouthwestAir thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy | null | 2015-02-24 10:47:40 -0800 | lurking in a coffeehouse | Pacific Time (US & Canada) |
570,293,661,377,962,000 | negative | 1 | Customer Service Issue | 0.6465 | Southwest | null | Sarahtherower | null | 0 | @SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through | null | 2015-02-24 10:46:19 -0800 | Orange County | Arizona |
570,293,557,724,110,850 | neutral | 1 | null | null | Southwest | null | idk_but_youtube | null | 0 | @SouthwestAir did you know that suicide is the second leading cause of death among teens 10-24 | null | 2015-02-24 10:45:54 -0800 | 1/1 loner squad | Eastern Time (US & Canada) |
570,293,527,982,301,200 | positive | 0.7004 | null | null | Southwest | null | PiersonStone | null | 0 | @SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help! | null | 2015-02-24 10:45:47 -0800 | null | Central Time (US & Canada) |
570,293,142,257,311,740 | neutral | 0.7015 | null | 0 | Southwest | null | brittanylinnes | null | 0 | .@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have? | null | 2015-02-24 10:44:15 -0800 | New York, NY | Eastern Time (US & Canada) |
570,293,100,326,862,850 | positive | 1 | null | null | Southwest | null | cheesensausage | null | 0 | @SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas! | null | 2015-02-24 10:44:05 -0800 | Eau Claire | null |
570,292,976,603,295,740 | negative | 1 | Flight Attendant Complaints | 0.3723 | Southwest | null | tonybrancato | null | 0 | @SouthwestAir has grounded 2 flights b/c of equipment problems & been rude to my wife, traveling alone w/our 2 young kids. never again. | null | 2015-02-24 10:43:35 -0800 | Chappaqua NY | Eastern Time (US & Canada) |
570,292,914,686,955,500 | neutral | 0.3511 | null | 0 | Southwest | null | Marc_Hoffman | null | 0 | @SouthwestAir Do you promise to not unfollow me? 😉 | null | 2015-02-24 10:43:21 -0800 | Denver, CO | Mountain Time (US & Canada) |
570,291,219,919,736,800 | neutral | 1 | null | null | Southwest | null | NecroticDoctor | null | 0 | @SouthwestAir Just DMed you my confirmation number. | null | 2015-02-24 10:36:36 -0800 | Trapped in Baltimore. | Atlantic Time (Canada) |
570,289,521,113,366,500 | negative | 1 | Late Flight | 1 | Southwest | null | Heavenlychc9 | null | 0 | @SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤 | null | 2015-02-24 10:29:51 -0800 | null | null |
570,289,080,090,689,540 | positive | 1 | null | null | Southwest | null | crook_justin | null | 0 | @SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up | null | 2015-02-24 10:28:06 -0800 | Fort Lauderdale | null |
570,288,961,064,710,140 | negative | 1 | Bad Flight | 0.702 | Southwest | null | crook_justin | null | 0 | @SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree | null | 2015-02-24 10:27:38 -0800 | Fort Lauderdale | null |
570,288,841,447,366,660 | neutral | 1 | null | null | Southwest | null | unknownfilmaker | null | 0 | @SouthwestAir oh, is it only in Atlanta? | null | 2015-02-24 10:27:09 -0800 | EVERYWHERE | null |
570,288,799,860,846,600 | negative | 0.6477 | Lost Luggage | 0.3295 | Southwest | null | crook_justin | null | 0 | @SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having | null | 2015-02-24 10:26:59 -0800 | Fort Lauderdale | null |
570,288,380,384,292,860 | positive | 0.6456 | null | 0 | Southwest | null | jparkermastin | null | 0 | @SouthwestAir I USED to always fly Southwest. | null | 2015-02-24 10:25:19 -0800 | null | null |
570,287,651,137,445,900 | negative | 1 | Lost Luggage | 1 | Southwest | null | jparkermastin | null | 0 | @SouthwestAir got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience. | null | 2015-02-24 10:22:26 -0800 | null | null |
570,287,513,874,669,600 | negative | 0.6526 | Can't Tell | 0.3684 | Southwest | null | MauriceRabb | null | 0 | @SouthwestAir thx but I'll be expecting a credit for this leg. | [41.78546237, -87.7430551] | 2015-02-24 10:21:53 -0800 | Chicago | Central Time (US & Canada) |
570,287,238,145,290,240 | neutral | 1 | null | null | Southwest | null | briman007 | null | 0 | @SouthwestAir sure, please follow me so I can do so? | null | 2015-02-24 10:20:47 -0800 | Atlanta, GA | Eastern Time (US & Canada) |
570,286,359,983,886,340 | negative | 1 | Bad Flight | 0.3525 | Southwest | null | JJBehrens | null | 0 | @SouthwestAir appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac | [42.88502249, -85.52894527] | 2015-02-24 10:17:18 -0800 | Grandville, Michigan | null |
570,285,979,753,443,300 | neutral | 1 | null | null | Southwest | null | JReneeX0X0 | null | 0 | @SouthwestAir sent! | null | 2015-02-24 10:15:47 -0800 | Around... | Eastern Time (US & Canada) |
570,285,465,145,876,500 | negative | 1 | Customer Service Issue | 0.6691 | Southwest | null | jawswald | null | 0 | @SouthwestAir 20 minutes on hold waiting is ridiculous...... | [0.0, 0.0] | 2015-02-24 10:13:44 -0800 | 603 | 205 | Eastern Time (US & Canada) |
570,285,012,882,472,960 | negative | 0.627 | Customer Service Issue | 0.627 | Southwest | null | Heavenlychc9 | null | 0 | @SouthwestAir have u seen any of the messages the past hour ? | null | 2015-02-24 10:11:57 -0800 | null | null |
570,284,725,740,285,950 | neutral | 1 | null | null | Southwest | null | MnMwillmott | null | 0 | @SouthwestAir I'm following now | null | 2015-02-24 10:10:48 -0800 | woodstock, Ontario, Canada | Atlantic Time (Canada) |
570,284,129,138,274,300 | positive | 1 | null | null | Southwest | null | catjubs | null | 0 | @SouthwestAir THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!! | null | 2015-02-24 10:08:26 -0800 | lurking in a coffeehouse | Pacific Time (US & Canada) |
570,284,111,425,892,350 | positive | 1 | null | null | Southwest | null | RebeccaKling | null | 0 | @SouthwestAir Thanks so much! | null | 2015-02-24 10:08:22 -0800 | Chicago | Central Time (US & Canada) |
570,283,824,040,382,460 | positive | 1 | null | null | Southwest | null | VolunteerLBK | null | 0 | @SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef | null | 2015-02-24 10:07:13 -0800 | Lubbock, TX | Central Time (US & Canada) |
570,283,248,301,043,700 | negative | 1 | Flight Booking Problems | 0.6606 | Southwest | null | slobotski | null | 0 | @SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help? | null | 2015-02-24 10:04:56 -0800 | Midwest + Airplanes | Central Time (US & Canada) |
570,282,347,267,895,300 | negative | 1 | Damaged Luggage | 1 | Southwest | null | coromex97 | null | 0 | @SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help! | null | 2015-02-24 10:01:21 -0800 | null | null |
570,282,333,892,251,650 | positive | 0.673 | null | 0 | Southwest | null | kelsey_rae2011 | null | 0 | @SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever | null | 2015-02-24 10:01:18 -0800 | null | null |
570,281,719,074,566,140 | neutral | 0.6655 | null | 0 | Southwest | null | srsable7290 | null | 0 | @SouthwestAir what is the status of the bag check area at FFL? | null | 2015-02-24 09:58:51 -0800 | null | Eastern Time (US & Canada) |
570,281,275,216,367,600 | positive | 0.345 | null | 0 | Southwest | null | SMiles1307 | null | 0 | @SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two. | null | 2015-02-24 09:57:05 -0800 | null | null |
570,280,800,244,994,050 | positive | 1 | null | null | Southwest | null | NinjaEpisode | null | 0 | @SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA #9NEWSBusiness http://t.co/o3WlaInImY | null | 2015-02-24 09:55:12 -0800 | Denver, CO | null |
570,280,641,503,211,500 | negative | 1 | Lost Luggage | 0.6736 | Southwest | null | Heavenlychc9 | null | 0 | @SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh | null | 2015-02-24 09:54:34 -0800 | null | null |
570,280,553,422,950,400 | negative | 1 | Customer Service Issue | 1 | Southwest | null | michaelossa | null | 0 | @SouthwestAir your phone service sucks | null | 2015-02-24 09:54:13 -0800 | Newark, Ohio | Central Time (US & Canada) |
570,279,812,922,789,900 | neutral | 0.6699 | null | 0 | Southwest | null | PiersonStone | null | 0 | @SouthwestAir my flight at BWI is delayed and I will miss my flight in Denver, is there a way to find out if they will hold the plane? | null | 2015-02-24 09:51:17 -0800 | null | Central Time (US & Canada) |
570,279,442,750,292,000 | positive | 1 | null | null | Southwest | null | sundialtours | null | 0 | @SouthwestAir "Airport snow removal method #22.."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY | null | 2015-02-24 09:49:49 -0800 | Astoria, OR | Tijuana |
570,278,679,491,670,000 | negative | 0.7 | Flight Attendant Complaints | 0.3667 | Southwest | null | SLCsRaddest | null | 0 | @SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on... | null | 2015-02-24 09:46:47 -0800 | null | Central Time (US & Canada) |
570,277,221,916,647,400 | negative | 1 | Late Flight | 1 | Southwest | null | Heavenlychc9 | null | 0 | @SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail | null | 2015-02-24 09:40:59 -0800 | null | null |
570,277,008,216,870,900 | negative | 1 | Cancelled Flight | 1 | Southwest | null | Heavenlychc9 | null | 0 | @SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane | null | 2015-02-24 09:40:08 -0800 | null | null |
570,276,440,874,324,000 | negative | 0.6508 | Flight Booking Problems | 0.3601 | Southwest | null | cheesensausage | null | 0 | @SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help? | null | 2015-02-24 09:37:53 -0800 | Eau Claire | null |
570,275,218,515,726,340 | negative | 1 | Customer Service Issue | 1 | Southwest | null | NecroticDoctor | null | 0 | @SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online? | null | 2015-02-24 09:33:01 -0800 | Trapped in Baltimore. | Atlantic Time (Canada) |
570,274,815,736,549,400 | negative | 0.7024 | Flight Booking Problems | 0.7024 | Southwest | null | Marc_Hoffman | null | 0 | @SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, "Unable to price". Please help! | null | 2015-02-24 09:31:25 -0800 | Denver, CO | Mountain Time (US & Canada) |
570,274,371,685,777,400 | negative | 1 | Customer Service Issue | 0.6411 | Southwest | null | Heavenlychc9 | null | 0 | @SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir | null | 2015-02-24 09:29:40 -0800 | null | null |
570,274,362,936,266,750 | neutral | 0.6746 | null | null | Southwest | null | CTHUSTLEHARDER | null | 0 | @SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http://t.co/qwFMoQ0dQl http://t.co/kbb0B5FxMK #TheMenOfBusiness | null | 2015-02-24 09:29:37 -0800 | Arlington,Tx | Central Time (US & Canada) |
570,274,049,118,625,800 | negative | 1 | Bad Flight | 0.3542 | Southwest | null | bmorechi | null | 0 | @SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain | null | 2015-02-24 09:28:23 -0800 | Chicago | Central Time (US & Canada) |
570,272,778,840,104,960 | negative | 1 | Can't Tell | 1 | Southwest | null | NaLeih | null | 0 | @SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest. | null | 2015-02-24 09:23:20 -0800 | null | null |
570,272,714,205,863,940 | negative | 0.651 | Customer Service Issue | 0.651 | Southwest | null | JReneeX0X0 | null | 0 | @SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds. | null | 2015-02-24 09:23:04 -0800 | Around... | Eastern Time (US & Canada) |
570,272,387,985,514,500 | negative | 1 | Late Flight | 1 | Southwest | null | Heavenlychc9 | null | 0 | @SouthwestAir @SMiles1307 over two hours now. Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok. | null | 2015-02-24 09:21:47 -0800 | null | null |
570,272,186,419,847,200 | neutral | 1 | null | null | Southwest | null | tbranagh | null | 0 | @SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow? | null | 2015-02-24 09:20:59 -0800 | null | Central Time (US & Canada) |
570,272,015,598,411,800 | neutral | 0.6806 | null | 0 | Southwest | null | MarlaDShepard | null | 0 | You have to follow me back so that I can DM @SouthwestAir | null | 2015-02-24 09:20:18 -0800 | Raleigh, NC | null |
570,271,730,729,689,100 | negative | 1 | Bad Flight | 0.6481 | Southwest | null | Singal3 | null | 0 | @SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ | null | 2015-02-24 09:19:10 -0800 | null | null |
570,271,704,972,464,100 | neutral | 0.6542 | null | null | Southwest | null | Heavenlychc9 | null | 0 | @SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October. | null | 2015-02-24 09:19:04 -0800 | null | null |
570,271,248,640,401,400 | negative | 0.69 | Can't Tell | 0.69 | Southwest | null | ceoDanya | null | 0 | @SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again. | null | 2015-02-24 09:17:15 -0800 | The next President of Libya | Quito |
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