tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,989,007,532,142,600 | positive | 1 | null | null | Southwest | null | WalterFaddoul | null | 0 | @SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see! | null | 2015-02-23 14:35:43 -0800 | Indianapolis, Indiana; USA | Central Time (US & Canada) |
569,988,842,335,244,300 | positive | 1 | null | null | Southwest | null | WalterFaddoul | null | 0 | @SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations | null | 2015-02-23 14:35:04 -0800 | Indianapolis, Indiana; USA | Central Time (US & Canada) |
569,987,277,734,207,500 | positive | 1 | null | null | Southwest | null | brian_willie | null | 0 | @SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa | null | 2015-02-23 14:28:51 -0800 | Franklin, TN | Eastern Time (US & Canada) |
569,986,783,024,431,100 | negative | 1 | Bad Flight | 0.343 | Southwest | null | simpsonVT | null | 1 | @SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really? | null | 2015-02-23 14:26:53 -0800 | Kensington, MD | Eastern Time (US & Canada) |
569,984,682,873,352,200 | positive | 1 | null | null | Southwest | null | royvergara | null | 0 | Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp | null | 2015-02-23 14:18:32 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
569,984,437,720,453,100 | negative | 0.6959 | Can't Tell | 0.3693 | Southwest | null | goodchrism | null | 0 | @SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that. | null | 2015-02-23 14:17:34 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,983,511,609,757,700 | neutral | 0.6634 | null | 0 | Southwest | null | djplays | null | 0 | @SouthwestAir no fare giving out clues. In route now. | null | 2015-02-23 14:13:53 -0800 | null | null |
569,983,469,930,967,040 | positive | 0.6481 | null | null | Southwest | null | steph82nichole | null | 0 | @SouthwestAir telling my Fam in Vegas now. :) | null | 2015-02-23 14:13:43 -0800 | California | null |
569,982,023,667,839,000 | neutral | 1 | null | null | Southwest | null | Soldier_Gomez | null | 0 | @SouthwestAir How many tickets are left? | null | 2015-02-23 14:07:58 -0800 | Las Vegas | Arizona |
569,981,679,806,365,700 | positive | 0.6413 | null | null | Southwest | null | NikkiDan96 | null | 0 | @SouthwestAir thank you! | null | 2015-02-23 14:06:36 -0800 | null | null |
569,980,827,209,207,800 | negative | 0.6641 | Can't Tell | 0.6641 | Southwest | null | ProfessorpaUL15 | null | 0 | @SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7 | null | 2015-02-23 14:03:13 -0800 | null | Atlantic Time (Canada) |
569,980,269,379,358,700 | negative | 0.622 | Can't Tell | 0.3179 | Southwest | null | NikkiDan96 | null | 0 | @SouthwestAir do these scavenger hunt locations have anything in common because I'm playing detective trying to figure out the one for ATL. | null | 2015-02-23 14:01:00 -0800 | null | null |
569,980,137,346,707,460 | neutral | 0.6774 | null | 0 | Southwest | null | Soldier_Gomez | null | 0 | @SouthwestAir Why do you have to be 18 😭 | null | 2015-02-23 14:00:29 -0800 | Las Vegas | Arizona |
569,978,876,861,902,850 | negative | 1 | Late Flight | 1 | Southwest | null | portal_narlish | null | 0 | @SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury. | null | 2015-02-23 13:55:28 -0800 | San Francisco, CA | null |
569,978,748,780,421,100 | positive | 0.6718 | null | 0 | Southwest | null | SportsDiva84 | null | 0 | @SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!! | null | 2015-02-23 13:54:58 -0800 | null | Eastern Time (US & Canada) |
569,978,197,284,130,800 | neutral | 0.6907 | null | 0 | Southwest | null | jlivingood | null | 0 | @SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile... | null | 2015-02-23 13:52:46 -0800 | Philadelphia, PA | Eastern Time (US & Canada) |
569,977,907,222,880,260 | positive | 0.6591 | null | null | Southwest | null | Pushmyn | null | 0 | @SouthwestAir 3 hours and 80 degree difference. Yes please!! MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D | null | 2015-02-23 13:51:37 -0800 | Littleton, NH | Eastern Time (US & Canada) |
569,977,857,755,234,300 | negative | 0.7053 | Can't Tell | 0.7053 | Southwest | null | rcymozart | null | 0 | @SouthwestAir sent. looking for that functionality in your app, though. should be a one click action. | null | 2015-02-23 13:51:25 -0800 | Redlands, CA | Pacific Time (US & Canada) |
569,977,819,389,800,450 | neutral | 0.6832 | null | null | Southwest | null | royvergara | null | 0 | @SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way! | null | 2015-02-23 13:51:16 -0800 | Las Vegas, NV | Pacific Time (US & Canada) |
569,977,223,198,822,400 | negative | 0.6888 | Can't Tell | 0.3479 | Southwest | null | seezulu | null | 0 | @SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio? | null | 2015-02-23 13:48:54 -0800 | null | null |
569,977,129,728,749,600 | neutral | 0.6718 | null | 0 | Southwest | null | TGIAIMO | null | 0 | @SouthwestAir are 5 people there? | null | 2015-02-23 13:48:32 -0800 | null | Quito |
569,976,622,054,395,900 | positive | 1 | null | null | Southwest | null | MinderJoan | null | 0 | @SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl | null | 2015-02-23 13:46:31 -0800 | null | Eastern Time (US & Canada) |
569,976,246,135,697,400 | neutral | 0.6804 | null | null | Southwest | null | itsangieohyeah | null | 0 | “@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S” Thanks again SW | null | 2015-02-23 13:45:01 -0800 | Dodger Stadium | Disneyland | Pacific Time (US & Canada) |
569,976,092,359,917,600 | positive | 0.7026 | null | null | Southwest | null | MauLoaIkaika73 | null | 0 | @SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons | null | 2015-02-23 13:44:24 -0800 | null | Pacific Time (US & Canada) |
569,976,030,603,059,200 | positive | 1 | null | null | Southwest | null | Karlyle_Tomms | null | 0 | @SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH | null | 2015-02-23 13:44:09 -0800 | Ozarks | Central Time (US & Canada) |
569,975,684,476,641,300 | negative | 0.6253 | Can't Tell | 0.3227 | Southwest | null | suzyyogi | null | 0 | @SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt? | null | 2015-02-23 13:42:47 -0800 | suburbs of Pittsburgh.... | Quito |
569,975,349,750,079,500 | neutral | 0.6832 | null | 0 | Southwest | null | MauLoaIkaika73 | null | 0 | @SouthwestAir Dang, if only practice was an hour Late Flightr today... | null | 2015-02-23 13:41:27 -0800 | null | Pacific Time (US & Canada) |
569,975,155,964,772,350 | neutral | 0.6316 | null | 0 | Southwest | null | seezulu | null | 0 | @SouthwestAir that was supposed to say "boo" not book. booo. | null | 2015-02-23 13:40:41 -0800 | null | null |
569,975,032,127,967,200 | neutral | 1 | null | null | Southwest | null | pammpeterson | null | 0 | @SouthwestAir #Vegas I was there 5 days ago. Miss the Warm Weather | null | 2015-02-23 13:40:11 -0800 | null | Quito |
569,975,026,239,164,400 | positive | 0.6676 | null | 0 | Southwest | null | KatePatay | null | 0 | @SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises | [39.50503682, -119.77382751] | 2015-02-23 13:40:10 -0800 | Reno, NV | Alaska |
569,974,833,418,600,450 | negative | 1 | Late Flight | 1 | Southwest | null | lajollamom | null | 0 | @SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows? | [32.73154946, -117.19636508] | 2015-02-23 13:39:24 -0800 | La Jolla, CA | Pacific Time (US & Canada) |
569,974,710,915,571,700 | positive | 0.677 | null | 0 | Southwest | null | seezulu | null | 0 | @SouthwestAir really easy for locals to get down to the strip. book. | null | 2015-02-23 13:38:55 -0800 | null | null |
569,974,656,653,877,250 | neutral | 0.7014 | null | null | Southwest | null | MelRiaCarLite | null | 0 | @SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month... | null | 2015-02-23 13:38:42 -0800 | null | null |
569,971,949,440,524,300 | positive | 0.6465 | null | null | Southwest | null | zupshawrl | null | 0 | @SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove | null | 2015-02-23 13:27:56 -0800 | null | null |
569,971,775,011,999,740 | neutral | 0.6637 | null | 0 | Southwest | null | rcymozart | null | 0 | @SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it. | null | 2015-02-23 13:27:15 -0800 | Redlands, CA | Pacific Time (US & Canada) |
569,971,526,876,962,800 | neutral | 0.6661 | null | 0 | Southwest | null | Hustleran | null | 0 | @SouthwestAir I sent a email to customer relations and I will be calling tomorrow. | null | 2015-02-23 13:26:16 -0800 | null | null |
569,971,070,394,101,760 | neutral | 1 | null | null | Southwest | null | mar_morine | null | 0 | @SouthwestAir how do get priority seating after you already paid for the flight | null | 2015-02-23 13:24:27 -0800 | Philadelphia PA | Quito |
569,970,865,607,090,200 | negative | 1 | Can't Tell | 0.3506 | Southwest | null | CravenMorhead | null | 0 | @SouthwestAir 10+ people pre boarded
Only 1 needed a wheel chair off the plane... Was NOT the case boarding | null | 2015-02-23 13:23:38 -0800 | null | Mountain Time (US & Canada) |
569,970,729,237,782,500 | neutral | 1 | null | null | Southwest | null | djwrapcity | null | 0 | @SouthwestAir Is it possible to add companion to only the 2nd leg of a trip? | null | 2015-02-23 13:23:06 -0800 | Chicago | Central Time (US & Canada) |
569,970,324,810,240,000 | positive | 1 | null | null | Southwest | null | neens_5 | null | 0 | @SouthwestAir best airline 👌 | null | 2015-02-23 13:21:29 -0800 | null | null |
569,969,877,286,461,440 | positive | 0.6912 | null | 0 | Southwest | null | levijunkert | null | 0 | @southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites! | null | 2015-02-23 13:19:42 -0800 | San Francisco, CA | Mountain Time (US & Canada) |
569,969,833,254,764,540 | negative | 1 | Customer Service Issue | 0.6514 | Southwest | null | Hustleran | null | 0 | @SouthwestAir Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer! | null | 2015-02-23 13:19:32 -0800 | null | null |
569,968,411,561,701,400 | neutral | 1 | null | null | Southwest | null | snwrdr30 | null | 0 | @SouthwestAir Northern California coast http://t.co/nm4VNNF8Kb | null | 2015-02-23 13:13:53 -0800 | null | null |
569,967,938,607,972,350 | neutral | 1 | null | null | Southwest | null | DavidAlfieWard | null | 0 | @SouthwestAir hi guys, do you have a general enquires email address please? Thanks David. | null | 2015-02-23 13:12:00 -0800 | London UK & USA | null |
569,965,376,186,019,840 | neutral | 1 | null | null | Southwest | null | Felittle | null | 0 | @southwestair watching planes do their thing https://t.co/iItoJhUIKH | null | 2015-02-23 13:01:49 -0800 | Boston, MA | Pacific Time (US & Canada) |
569,964,332,026,634,240 | positive | 1 | null | null | Southwest | null | Jimmis2001 | null | 0 | @SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR | null | 2015-02-23 12:57:40 -0800 | null | Eastern Time (US & Canada) |
569,963,097,055,604,740 | negative | 1 | Can't Tell | 0.6596 | Southwest | null | DeniseMarois | null | 0 | @SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email. | null | 2015-02-23 12:52:46 -0800 | null | null |
569,961,977,231,106,050 | neutral | 1 | null | null | Southwest | null | oxanniekateox | null | 0 | @SouthwestAir continues to prove to be the best airlines 💪 | null | 2015-02-23 12:48:19 -0800 | Twin Cities | Mountain Time (US & Canada) |
569,961,503,308,189,700 | positive | 0.3476 | null | 0 | Southwest | null | MsGeekyTeach | null | 0 | @SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons | null | 2015-02-23 12:46:26 -0800 | Las Vegas | Arizona |
569,960,248,548,593,660 | negative | 1 | Bad Flight | 0.7093 | Southwest | null | RI_Mom | null | 0 | @SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149 | null | 2015-02-23 12:41:27 -0800 | null | Eastern Time (US & Canada) |
569,958,189,862,486,000 | neutral | 0.3591 | null | 0 | Southwest | null | bushnelloptics | null | 0 | @SouthwestAir thanks!! | null | 2015-02-23 12:33:16 -0800 | null | null |
569,957,516,748,066,800 | positive | 1 | null | null | Southwest | null | kitcat356 | null | 0 | @SouthwestAir Awesome staff at the check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays | null | 2015-02-23 12:30:35 -0800 | null | Central Time (US & Canada) |
569,957,187,138,797,600 | negative | 1 | Late Flight | 0.3614 | Southwest | null | JuniperCari | null | 0 | @SouthwestAir but when do I get my gin & tonic !?!? | null | 2015-02-23 12:29:17 -0800 | Chicago | Central Time (US & Canada) |
569,957,081,811,284,000 | negative | 1 | Late Flight | 0.6422 | Southwest | null | arscolari | null | 0 | @SouthwestAir is this a sick joke? #toyingwithouremotions | null | 2015-02-23 12:28:52 -0800 | null | null |
569,956,726,318,850,050 | negative | 1 | Cancelled Flight | 0.6736 | Southwest | null | meredithrae1 | null | 0 | @SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm????? | null | 2015-02-23 12:27:27 -0800 | null | null |
569,956,624,036,540,400 | negative | 1 | Late Flight | 0.6738 | Southwest | null | jlgustafson1 | null | 0 | @SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?! | null | 2015-02-23 12:27:03 -0800 | DEN | null |
569,956,564,993,310,700 | positive | 1 | null | null | Southwest | null | sahandmirza | null | 0 | @SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that! | null | 2015-02-23 12:26:49 -0800 | San Francisco, CA | null |
569,956,528,507,236,350 | negative | 1 | Can't Tell | 0.6596 | Southwest | null | WhiteMule83 | null | 0 | @SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle. But for real, you should fire @Kristi_Capel | null | 2015-02-23 12:26:40 -0800 | Boston, MA | null |
569,954,583,209,881,600 | negative | 1 | Late Flight | 0.6928 | Southwest | null | arscolari | null | 0 | @SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans | null | 2015-02-23 12:18:56 -0800 | null | null |
569,954,475,433,201,660 | negative | 1 | Late Flight | 1 | Southwest | null | JuniperCari | null | 0 | @SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty | null | 2015-02-23 12:18:30 -0800 | Chicago | Central Time (US & Canada) |
569,953,874,435,567,600 | neutral | 1 | null | null | Southwest | null | madisonisom | null | 0 | @SouthwestAir done. Sorry, I thought I was already. | null | 2015-02-23 12:16:07 -0800 | Birmingham, AL | Central Time (US & Canada) |
569,953,672,861,388,800 | negative | 1 | Bad Flight | 1 | Southwest | null | FactualRevolt | null | 0 | @SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them? | null | 2015-02-23 12:15:19 -0800 | null | Arizona |
569,952,317,556,043,800 | positive | 1 | null | null | Southwest | null | AnnCompton | null | 0 | @SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock! | null | 2015-02-23 12:09:56 -0800 | WashingtonDC | Eastern Time (US & Canada) |
569,952,285,024,915,460 | negative | 1 | Customer Service Issue | 1 | Southwest | null | littlemissjacob | null | 0 | @SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice. | null | 2015-02-23 12:09:48 -0800 | null | Pacific Time (US & Canada) |
569,952,282,277,773,300 | negative | 1 | Cancelled Flight | 1 | Southwest | null | embenardos | null | 0 | @SouthwestAir weren't too "sincere" when you Cancelled Flighted my flight and made me drive 17 hours to get home.. | null | 2015-02-23 12:09:47 -0800 | •New York• | Eastern Time (US & Canada) |
569,951,879,825,907,700 | positive | 1 | null | null | Southwest | null | AnnCompton | null | 1 | @SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock! | null | 2015-02-23 12:08:12 -0800 | WashingtonDC | Eastern Time (US & Canada) |
569,951,253,666,656,260 | positive | 0.6953 | null | 0 | Southwest | null | AnnCompton | null | 0 | @SouthwestAir Your Terry is our hero. Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock! | null | 2015-02-23 12:05:42 -0800 | WashingtonDC | Eastern Time (US & Canada) |
569,950,945,389,518,850 | positive | 1 | null | null | Southwest | null | GolfTravelerBOS | null | 0 | @SouthwestAir Thanks, you guys are the best | [0.0, 0.0] | 2015-02-23 12:04:29 -0800 | New England | Atlantic Time (Canada) |
569,950,112,631,296,000 | positive | 0.676 | null | null | Southwest | null | grace_mcastro | null | 0 | @SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free. | null | 2015-02-23 12:01:10 -0800 | null | null |
569,947,823,615,012,860 | neutral | 1 | null | null | Southwest | null | LOLyssa25 | null | 0 | @SouthwestAir if only you could control the weather in Las Vegas 😉 | null | 2015-02-23 11:52:04 -0800 | null | Central Time (US & Canada) |
569,946,428,547,551,200 | negative | 1 | Customer Service Issue | 1 | Southwest | null | CoachJEvans | null | 0 | @SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck? | null | 2015-02-23 11:46:32 -0800 | Missouri | Eastern Time (US & Canada) |
569,946,219,826,548,740 | neutral | 1 | null | null | Southwest | null | GolfTravelerBOS | null | 0 | @SouthwestAir could you please tell me if there is a way to add a RR# to a flight that already took place? | [0.0, 0.0] | 2015-02-23 11:45:42 -0800 | New England | Atlantic Time (Canada) |
569,944,997,308,407,800 | negative | 0.6667 | Cancelled Flight | 0.6667 | Southwest | null | jwmohon | null | 0 | @SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip | null | 2015-02-23 11:40:51 -0800 | null | null |
569,944,956,132,991,000 | positive | 1 | null | null | Southwest | null | rando921 | null | 0 | @SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you! | null | 2015-02-23 11:40:41 -0800 | Arlington, TX | Central Time (US & Canada) |
569,944,061,848,760,300 | neutral | 0.6559 | null | 0 | Southwest | null | madisonisom | null | 0 | @SouthwestAir my ticket was booked 1/27 to CUN. Does the arrival time reflect that CUN is now on EST time? | null | 2015-02-23 11:37:08 -0800 | Birmingham, AL | Central Time (US & Canada) |
569,943,647,103,406,100 | negative | 0.692 | Lost Luggage | 0.692 | Southwest | null | HDsportsguy | null | 0 | @SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow. | null | 2015-02-23 11:35:29 -0800 | null | null |
569,943,306,613,887,000 | positive | 1 | null | null | Southwest | null | m_rafano | null | 0 | @SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)! | null | 2015-02-23 11:34:07 -0800 | null | Pacific Time (US & Canada) |
569,942,616,617,447,400 | negative | 1 | Bad Flight | 0.6767 | Southwest | null | FactualRevolt | null | 0 | @SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq | null | 2015-02-23 11:31:23 -0800 | null | Arizona |
569,942,482,668,167,200 | negative | 1 | Customer Service Issue | 1 | Southwest | null | kaityteer | null | 0 | @SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back? | null | 2015-02-23 11:30:51 -0800 | Bellingham, Washington | Pacific Time (US & Canada) |
569,941,609,225,293,800 | positive | 1 | null | null | Southwest | null | TracyFacelli | null | 0 | @SouthwestAir another great trip! LAX 823 - LAS 3075- BNA. Thanks so much!!! | null | 2015-02-23 11:27:23 -0800 | wherever you need me to be. | Central Time (US & Canada) |
569,941,247,546,286,100 | negative | 1 | Bad Flight | 0.6633 | Southwest | null | shelton_heather | null | 0 | @SouthwestAir your checkin is lame for business. Really last seat? I have broad shoulders haha | null | 2015-02-23 11:25:57 -0800 | Washington DC | Eastern Time (US & Canada) |
569,940,430,365,847,550 | negative | 0.6306 | Lost Luggage | 0.3227 | Southwest | null | IUallie | null | 0 | @SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting. | null | 2015-02-23 11:22:42 -0800 | Bloomington/San Francisco | Pacific Time (US & Canada) |
569,938,799,397,990,400 | negative | 1 | Cancelled Flight | 1 | Southwest | null | flee787 | null | 0 | @SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable | null | 2015-02-23 11:16:13 -0800 | null | Eastern Time (US & Canada) |
569,937,700,993,818,600 | negative | 1 | Can't Tell | 0.6736 | Southwest | null | mcmahon0074 | null | 0 | @SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition | [42.3427148, -71.5504243] | 2015-02-23 11:11:51 -0800 | some where in massachusetts | null |
569,937,119,411,462,140 | negative | 1 | Cancelled Flight | 0.6464 | Southwest | null | _missjoannalee | null | 0 | @SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response. Need an explanation pls. #notsatisfied #smh #unhappy | [32.7156489, -117.1556388] | 2015-02-23 11:09:32 -0800 | Canada | Pacific Time (US & Canada) |
569,935,609,940,316,160 | positive | 1 | null | null | Southwest | null | bzjames | null | 0 | @SouthwestAir Got help from a nice lady on the phone in Georgia. Thank you! | null | 2015-02-23 11:03:32 -0800 | null | null |
569,935,276,346,351,600 | negative | 1 | Late Flight | 0.6667 | Southwest | null | ClarkHerrington | null | 0 | @SouthwestAir When will the flight resume? I don's see it in the open schedule. :/ | null | 2015-02-23 11:02:13 -0800 | Baltimore,MD | Central Time (US & Canada) |
569,933,882,662,916,100 | neutral | 1 | null | null | Southwest | null | sasc1 | null | 0 | @SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help | null | 2015-02-23 10:56:41 -0800 | RI | Eastern Time (US & Canada) |
569,932,197,735,604,200 | positive | 0.6334 | null | null | Southwest | null | lauravelasquez | null | 0 | @SouthwestAir Thanks for the quick reply! I travel a lot...but not that much, lol. | null | 2015-02-23 10:49:59 -0800 | Denver, CO | Eastern Time (US & Canada) |
569,931,705,022,165,000 | negative | 0.6598 | Can't Tell | 0.6598 | Southwest | null | collaziano | null | 0 | @SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time. | null | 2015-02-23 10:48:01 -0800 | Royal Palm Beach, FL, USA | Eastern Time (US & Canada) |
569,930,801,577,644,000 | negative | 1 | Lost Luggage | 1 | Southwest | null | HDsportsguy | null | 0 | @SouthwestAir My bag was not shown LUV did not make it to PHL with me. | null | 2015-02-23 10:44:26 -0800 | null | null |
569,929,973,156,327,400 | negative | 1 | Can't Tell | 0.6876 | Southwest | null | GunsNDip | null | 0 | @SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness | null | 2015-02-23 10:41:09 -0800 | null | Pacific Time (US & Canada) |
569,927,965,007,417,340 | positive | 0.6517 | null | 0 | Southwest | null | collaziano | null | 0 | @SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified. | null | 2015-02-23 10:33:10 -0800 | Royal Palm Beach, FL, USA | Eastern Time (US & Canada) |
569,927,739,802,652,700 | negative | 0.6665 | Customer Service Issue | 0.3446 | Southwest | null | imdar844 | null | 0 | @SouthwestAir how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ? | null | 2015-02-23 10:32:16 -0800 | CT | Quito |
569,925,645,204,987,900 | neutral | 0.6421 | null | 0 | Southwest | null | karasellswyo | null | 0 | @SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to "listen to the intercom better". | null | 2015-02-23 10:23:57 -0800 | null | null |
569,924,965,446,725,600 | positive | 1 | null | null | Southwest | null | gotkristopher | null | 0 | @SouthwestAir nice touch on the passbook integration! | [33.43403712, -111.99678364] | 2015-02-23 10:21:15 -0800 | The AZ Desert | Pacific Time (US & Canada) |
569,924,679,206,457,340 | neutral | 0.6726 | null | 0 | Southwest | null | CravenMorhead | null | 0 | @SouthwestAir easy fix, let the business select actually board 1st, then board the pre-boards... | null | 2015-02-23 10:20:06 -0800 | null | Mountain Time (US & Canada) |
569,924,393,976,987,650 | negative | 1 | Can't Tell | 0.6528 | Southwest | null | CravenMorhead | null | 0 | @SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport... | null | 2015-02-23 10:18:58 -0800 | null | Mountain Time (US & Canada) |
569,924,243,946,737,660 | negative | 1 | Flight Booking Problems | 0.3789 | Southwest | null | CravenMorhead | null | 0 | @SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing | null | 2015-02-23 10:18:23 -0800 | null | Mountain Time (US & Canada) |
569,922,915,472,244,740 | neutral | 1 | null | null | Southwest | null | LenaRodGon | null | 0 | @SouthwestAir need assistance getting an extension on a flight that has expired. | null | 2015-02-23 10:13:06 -0800 | null | Central Time (US & Canada) |
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