tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,271,138,464,419,840 | negative | 1 | Bad Flight | 0.3485 | Southwest | null | ceoDanya | null | 0 | @SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL | null | 2015-02-24 09:16:49 -0800 | The next President of Libya | Quito |
570,270,848,201,797,600 | negative | 1 | Flight Booking Problems | 1 | Southwest | null | RealMaryAgnes | null | 0 | @SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch | null | 2015-02-24 09:15:39 -0800 | null | Atlantic Time (Canada) |
570,270,818,539,839,500 | neutral | 1 | null | null | Southwest | null | JBadnastythug | null | 0 | @SouthwestAir done | null | 2015-02-24 09:15:32 -0800 | Duluth, MN | Eastern Time (US & Canada) |
570,270,216,694,968,300 | negative | 1 | Customer Service Issue | 1 | Southwest | null | julia021685 | null | 0 | @SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that? | null | 2015-02-24 09:13:09 -0800 | null | null |
570,270,166,166,183,940 | neutral | 0.67 | null | 0 | Southwest | null | ElaineBBfan | null | 0 | @SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight. | null | 2015-02-24 09:12:57 -0800 | Boston, Atlanta, or in-flight | Atlantic Time (Canada) |
570,268,558,451,720,200 | negative | 1 | Flight Attendant Complaints | 0.6764 | Southwest | null | MnMwillmott | null | 0 | @SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal | null | 2015-02-24 09:06:34 -0800 | woodstock, Ontario, Canada | Atlantic Time (Canada) |
570,268,160,202,567,700 | negative | 1 | Late Flight | 1 | Southwest | null | MnMwillmott | null | 0 | @SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2 | null | 2015-02-24 09:04:59 -0800 | woodstock, Ontario, Canada | Atlantic Time (Canada) |
570,267,457,841,033,200 | positive | 1 | null | null | Southwest | null | _missjoannalee | null | 0 | @SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer | null | 2015-02-24 09:02:11 -0800 | Canada | Pacific Time (US & Canada) |
570,266,640,614,498,300 | negative | 0.6837 | Customer Service Issue | 0.3673 | Southwest | null | passthechorizo | null | 0 | @SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points? | null | 2015-02-24 08:58:56 -0800 | Chicago | Central Time (US & Canada) |
570,266,265,971,003,400 | negative | 1 | Flight Booking Problems | 1 | Southwest | null | RealMaryAgnes | null | 0 | @SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed. | null | 2015-02-24 08:57:27 -0800 | null | Atlantic Time (Canada) |
570,265,831,822,778,400 | negative | 1 | Bad Flight | 1 | Southwest | null | Heavenlychc9 | null | 0 | @SouthwestAir freezing in the plane | null | 2015-02-24 08:55:43 -0800 | null | null |
570,265,804,748,550,140 | negative | 1 | Flight Attendant Complaints | 0.697 | Southwest | null | Heavenlychc9 | null | 0 | @SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are | null | 2015-02-24 08:55:37 -0800 | null | null |
570,265,563,035,004,900 | negative | 1 | Can't Tell | 0.3378 | Southwest | null | Heavenlychc9 | null | 0 | @SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon | null | 2015-02-24 08:54:39 -0800 | null | null |
570,265,397,058,002,940 | negative | 1 | Cancelled Flight | 1 | Southwest | null | Heavenlychc9 | null | 0 | @SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us | null | 2015-02-24 08:54:00 -0800 | null | null |
570,265,280,674,459,650 | negative | 1 | Can't Tell | 0.6917 | Southwest | null | Heavenlychc9 | null | 0 | @SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first | null | 2015-02-24 08:53:32 -0800 | null | null |
570,265,133,638,942,700 | negative | 1 | Customer Service Issue | 0.3656 | Southwest | null | Heavenlychc9 | null | 0 | @SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable | null | 2015-02-24 08:52:57 -0800 | null | null |
570,264,856,223,330,300 | negative | 1 | Can't Tell | 0.3426 | Southwest | null | byronics | null | 0 | @SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr | null | 2015-02-24 08:51:51 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
570,264,793,140,953,100 | negative | 1 | Bad Flight | 0.6654 | Southwest | null | Patobrien61 | null | 0 | @SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page | null | 2015-02-24 08:51:36 -0800 | Perdido Key, FL | null |
570,264,481,772,777,500 | negative | 0.708 | Late Flight | 0.708 | Southwest | null | smcrissman | null | 0 | @SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information? | null | 2015-02-24 08:50:22 -0800 | Hampton Roads, Virginia | Eastern Time (US & Canada) |
570,264,474,784,895,000 | negative | 1 | Cancelled Flight | 0.6406 | Southwest | null | joelwg | null | 0 | @SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays. | null | 2015-02-24 08:50:20 -0800 | null | Pacific Time (US & Canada) |
570,264,316,743,544,800 | negative | 1 | Customer Service Issue | 1 | Southwest | null | gabehosler | null | 0 | @SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED | [38.30097379, -122.30180037] | 2015-02-24 08:49:42 -0800 | San Diego, CA | Pacific Time (US & Canada) |
570,264,292,169,162,750 | neutral | 0.6475 | null | null | Southwest | null | SamDori4 | null | 0 | @SouthwestAir Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http://t.co/igSVzvrbbN | null | 2015-02-24 08:49:36 -0800 | null | null |
570,263,130,141,564,900 | neutral | 1 | null | null | Southwest | null | unknownfilmaker | null | 0 | @SouthwestAir can you please make sense of the companion promo? How to we set it up? | null | 2015-02-24 08:44:59 -0800 | EVERYWHERE | null |
570,262,460,395,098,100 | neutral | 0.6818 | null | 0 | Southwest | null | JBadnastythug | null | 0 | @SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2 | null | 2015-02-24 08:42:20 -0800 | Duluth, MN | Eastern Time (US & Canada) |
570,261,981,569,159,200 | neutral | 0.6382 | null | 0 | Southwest | null | briman007 | null | 0 | @SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks! | null | 2015-02-24 08:40:26 -0800 | Atlanta, GA | Eastern Time (US & Canada) |
570,261,977,332,731,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | SMiles1307 | null | 0 | @SouthwestAir frustrating indeed especially when no one knows what the issue is.... | null | 2015-02-24 08:40:25 -0800 | null | null |
570,261,514,340,474,900 | negative | 1 | Customer Service Issue | 0.6382 | Southwest | null | island_girl4321 | null | 0 | @SouthwestAir on hold with customer service; you may be quicker. I rebooked trip for a lower fare. Where did the difference in $ go? | null | 2015-02-24 08:38:34 -0800 | null | null |
570,261,349,172,973,600 | neutral | 1 | null | null | Southwest | null | laurabogart14 | null | 0 | @SouthwestAir That was Chantilly, Paris, France. | null | 2015-02-24 08:37:55 -0800 | Raleigh, NC | Eastern Time (US & Canada) |
570,261,289,420,898,300 | negative | 1 | Customer Service Issue | 0.6526 | Southwest | null | ChefBillyParisi | null | 0 | @SouthwestAir and thx for not responding | null | 2015-02-24 08:37:40 -0800 | Chicago | Mountain Time (US & Canada) |
570,261,225,520,689,150 | negative | 1 | Customer Service Issue | 0.6224 | Southwest | null | JBadnastythug | null | 0 | @SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that? | null | 2015-02-24 08:37:25 -0800 | Duluth, MN | Eastern Time (US & Canada) |
570,260,387,746,029,600 | negative | 0.6619 | Late Flight | 0.6619 | Southwest | null | SMiles1307 | null | 0 | @SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze | null | 2015-02-24 08:34:06 -0800 | null | null |
570,260,325,611,630,600 | negative | 1 | Customer Service Issue | 0.3535 | Southwest | null | longlive94 | null | 0 | @SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site? | null | 2015-02-24 08:33:51 -0800 | null | null |
570,259,423,987,404,800 | neutral | 0.6489 | null | 0 | Southwest | null | MichaelDes2015 | null | 0 | @SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue | null | 2015-02-24 08:30:16 -0800 | Valrico, Florida | Atlantic Time (Canada) |
570,257,719,334,187,000 | neutral | 1 | null | null | Southwest | null | crook_justin | null | 0 | @SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport. | null | 2015-02-24 08:23:29 -0800 | Fort Lauderdale | null |
570,257,631,778,107,400 | negative | 1 | Late Flight | 0.3505 | Southwest | null | crook_justin | null | 0 | @SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook | null | 2015-02-24 08:23:08 -0800 | Fort Lauderdale | null |
570,257,480,401,469,440 | negative | 1 | Customer Service Issue | 1 | Southwest | null | crook_justin | null | 0 | @SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30 | null | 2015-02-24 08:22:32 -0800 | Fort Lauderdale | null |
570,257,317,859,610,600 | negative | 1 | longlines | 0.6835 | Southwest | null | crook_justin | null | 0 | @SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash | null | 2015-02-24 08:21:54 -0800 | Fort Lauderdale | null |
570,256,329,543,012,350 | positive | 0.6771 | null | 0 | Southwest | null | joshkmm | null | 0 | @SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information. | null | 2015-02-24 08:17:58 -0800 | Kansas City, KS | Central Time (US & Canada) |
570,256,052,966,395,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | user47 | null | 0 | @SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed? | null | 2015-02-24 08:16:52 -0800 | Lee's Summit, MO, @CityOfLS | Central Time (US & Canada) |
570,255,256,589,766,660 | positive | 1 | null | null | Southwest | null | kdtwill | null | 2 | @SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers | null | 2015-02-24 08:13:42 -0800 | Austin, Texas | null |
570,253,313,368,698,900 | negative | 1 | Late Flight | 1 | Southwest | null | SNBalzac | null | 0 | @SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625 | null | 2015-02-24 08:05:59 -0800 | San Juan, Brooklyn, LA | Atlantic Time (Canada) |
570,253,196,213,383,200 | negative | 1 | Customer Service Issue | 0.6714 | Southwest | null | SNBalzac | null | 0 | @SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing. | null | 2015-02-24 08:05:31 -0800 | San Juan, Brooklyn, LA | Atlantic Time (Canada) |
570,252,802,611,679,200 | neutral | 1 | null | null | Southwest | null | MyCustoAdvocate | null | 0 | @SouthwestAir Airline trouble & not getting satisfactory customer service? contact http://t.co/aQjn4HwNaC we negotiate resolutions for You! | null | 2015-02-24 08:03:57 -0800 | Miami, New York, Boston | null |
570,252,528,245,456,900 | neutral | 1 | null | null | Southwest | null | jordan_mcflyy | null | 0 | @SouthwestAir hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please! | null | 2015-02-24 08:02:52 -0800 | null | Central Time (US & Canada) |
570,252,231,624,265,700 | negative | 1 | Customer Service Issue | 0.668 | Southwest | null | ckramer | null | 0 | @SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online? | null | 2015-02-24 08:01:41 -0800 | Orlando, Florida | Eastern Time (US & Canada) |
570,250,945,281,589,250 | negative | 1 | Customer Service Issue | 0.6364 | Southwest | null | richstahl | null | 0 | @SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful. | [35.84808282, -78.66572751] | 2015-02-24 07:56:34 -0800 | Raleigh, NC | Eastern Time (US & Canada) |
570,250,780,252,504,060 | negative | 1 | Customer Service Issue | 0.3533 | Southwest | null | Shan_Lyn | null | 0 | @SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls....... | null | 2015-02-24 07:55:55 -0800 | InMyFeelings, IL | Central Time (US & Canada) |
570,250,554,670,125,060 | neutral | 0.6765 | null | null | Southwest | null | OBruce135 | null | 0 | @SouthwestAir Thank you! | null | 2015-02-24 07:55:01 -0800 | null | null |
570,250,252,382,416,900 | neutral | 1 | null | null | Southwest | null | kdtwill | null | 0 | @SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science #ANAmarketers | null | 2015-02-24 07:53:49 -0800 | Austin, Texas | null |
570,249,864,841,285,600 | positive | 0.6647 | null | null | Southwest | null | egbaboy | null | 0 | @SouthwestAir Customer Centricity is knowing people #ANAMarketers | null | 2015-02-24 07:52:17 -0800 | null | Mountain Time (US & Canada) |
570,248,600,623,521,800 | negative | 1 | Can't Tell | 0.6909 | Southwest | null | tylerhansen331 | null | 0 | @SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice | null | 2015-02-24 07:47:15 -0800 | null | null |
570,248,044,341,375,000 | neutral | 0.6907 | null | 0 | Southwest | null | kdtwill | null | 0 | @SouthwestAir is America's largest airline by passengers carried! Wonder if this is b/c they have a 'Customer Service Bible' #ANAmarketers | null | 2015-02-24 07:45:03 -0800 | Austin, Texas | null |
570,248,035,369,820,160 | negative | 1 | Flight Booking Problems | 0.6764 | Southwest | null | RealMaryAgnes | null | 0 | @SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed | null | 2015-02-24 07:45:00 -0800 | null | Atlantic Time (Canada) |
570,246,695,595,999,200 | positive | 0.6634 | null | null | Southwest | null | BoobzillaXXX | null | 0 | @SouthwestAir ok thank you i hope so too | null | 2015-02-24 07:39:41 -0800 | Everywhere You Wish You Were! | America/Los_Angeles |
570,246,490,473,566,200 | negative | 0.6458 | Customer Service Issue | 0.6458 | Southwest | null | NecroticDoctor | null | 0 | @SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy. | null | 2015-02-24 07:38:52 -0800 | Trapped in Baltimore. | Atlantic Time (Canada) |
570,245,840,612,266,000 | positive | 0.6523 | null | null | Southwest | null | tmahal | null | 0 | @SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq" #southwestairlines | null | 2015-02-24 07:36:17 -0800 | SF Bay Area | null |
570,245,656,972,894,200 | neutral | 0.6396 | null | 0 | Southwest | null | skiiim21 | null | 0 | @SouthwestAir is there a resource to check delays/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ❄️ | null | 2015-02-24 07:35:33 -0800 | Dallas | Central Time (US & Canada) |
570,245,513,720,647,700 | negative | 1 | Late Flight | 0.6743 | Southwest | null | JLPoeschl | null | 0 | @SouthwestAir Switching planes due to mechanical problems. How does reboarding work? Was A49, now at end of long line. Stuck in middle? | null | 2015-02-24 07:34:59 -0800 | null | null |
570,244,762,785,210,400 | negative | 0.6436 | Flight Booking Problems | 0.6436 | Southwest | null | Gian_Ricco | null | 0 | @SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web? | null | 2015-02-24 07:32:00 -0800 | null | null |
570,242,641,264,320,500 | negative | 1 | Can't Tell | 0.3466 | Southwest | null | RealMaryAgnes | null | 0 | @SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone. | null | 2015-02-24 07:23:34 -0800 | null | Atlantic Time (Canada) |
570,241,403,822,813,200 | neutral | 1 | null | null | Southwest | null | chrisharriscw | null | 0 | @SouthwestAir An Oscar-worthy entrance into LA. http://t.co/10tmtHVFDC | null | 2015-02-24 07:18:39 -0800 | Austin, TX | Central Time (US & Canada) |
570,238,577,683,996,700 | positive | 1 | null | null | Southwest | null | DelaneySchenk | null | 0 | @SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper | null | 2015-02-24 07:07:26 -0800 | null | Central Time (US & Canada) |
570,237,762,063,831,040 | positive | 0.6813 | null | 0 | Southwest | null | PlatypusDBHunt | null | 0 | @SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled! | null | 2015-02-24 07:04:11 -0800 | Albuquerque, NM | null |
570,236,169,310,437,400 | neutral | 0.6667 | null | 0 | Southwest | null | ScottnearSMF | null | 0 | @SouthwestAir @PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane? | null | 2015-02-24 06:57:51 -0800 | null | Pacific Time (US & Canada) |
570,229,420,058,918,900 | positive | 1 | null | null | Southwest | null | chamtdi | null | 4 | @SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_ | null | 2015-02-24 06:31:02 -0800 | null | Eastern Time (US & Canada) |
570,228,904,469,725,200 | positive | 1 | null | null | Southwest | null | TheMattCrane | null | 0 | @SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI | null | 2015-02-24 06:28:59 -0800 | Birmingham, AL | null |
570,227,814,575,804,400 | negative | 1 | Cancelled Flight | 1 | Southwest | null | TheBaltimoreOs | null | 0 | @SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd? | null | 2015-02-24 06:24:39 -0800 | null | Atlantic Time (Canada) |
570,227,698,334,720,000 | neutral | 0.6374 | null | 0 | Southwest | null | TheRandyHarbin | null | 0 | @SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee | null | 2015-02-24 06:24:12 -0800 | Kansas City MO | Central Time (US & Canada) |
570,226,870,119,215,100 | negative | 1 | Customer Service Issue | 0.6667 | Southwest | null | nerdguru | null | 0 | @SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy | null | 2015-02-24 06:20:54 -0800 | Fullerton, CA | Central Time (US & Canada) |
570,224,719,011,704,800 | negative | 1 | Customer Service Issue | 1 | Southwest | null | NicoleMEBump | null | 0 | @SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX! | null | 2015-02-24 06:12:21 -0800 | Manchester, NH | Eastern Time (US & Canada) |
570,224,618,272,731,140 | negative | 1 | Can't Tell | 0.7029 | Southwest | null | pwalnuts1156 | null | 0 | @SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt every time the person in front shifts he raps my knees | null | 2015-02-24 06:11:57 -0800 | Galt Gulch | Pacific Time (US & Canada) |
570,222,660,300,378,100 | neutral | 1 | null | null | Southwest | null | passthechorizo | null | 0 | @SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring. | null | 2015-02-24 06:04:11 -0800 | Chicago | Central Time (US & Canada) |
570,222,625,621,831,700 | neutral | 1 | null | null | Southwest | null | passthechorizo | null | 0 | @SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget... | null | 2015-02-24 06:04:02 -0800 | Chicago | Central Time (US & Canada) |
570,221,343,985,295,360 | negative | 0.6926 | Can't Tell | 0.3673 | Southwest | null | ashjshannon | null | 0 | @SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation | null | 2015-02-24 05:58:57 -0800 | Detroit | Eastern Time (US & Canada) |
570,220,966,284,025,860 | negative | 1 | Customer Service Issue | 1 | Southwest | null | JReneeX0X0 | null | 0 | @SouthwestAir why is customer relations still not open....in Texas?! | null | 2015-02-24 05:57:27 -0800 | Around... | Eastern Time (US & Canada) |
570,220,817,470,115,840 | positive | 1 | null | null | Southwest | null | NicoleMEBump | null | 0 | @SouthwestAir Thank you for the tip! | null | 2015-02-24 05:56:51 -0800 | Manchester, NH | Eastern Time (US & Canada) |
570,219,228,181,041,150 | negative | 1 | Can't Tell | 0.6651 | Southwest | null | pwalnuts1156 | null | 0 | @SouthwestAir I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky | null | 2015-02-24 05:50:32 -0800 | Galt Gulch | Pacific Time (US & Canada) |
570,217,918,195,220,500 | positive | 1 | null | null | Southwest | null | jasonjwebb | null | 0 | @SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston. | [42.3667769, -71.0170733] | 2015-02-24 05:45:20 -0800 | Boston, MA | Eastern Time (US & Canada) |
570,217,425,100,148,740 | positive | 0.6998 | null | 0 | Southwest | null | quiltbabe | null | 0 | @SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks! | null | 2015-02-24 05:43:22 -0800 | null | Eastern Time (US & Canada) |
570,215,711,416,537,100 | negative | 1 | Bad Flight | 0.3456 | Southwest | null | LifesATrip_ | null | 0 | @SouthwestAir I "heart" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations. | null | 2015-02-24 05:36:34 -0800 | Kansas City | Central Time (US & Canada) |
570,215,548,589,453,300 | neutral | 1 | null | null | Southwest | null | joshkmm | null | 0 | @SouthwestAir I urgently need two receipts sent but CS is closed. Can you help? | null | 2015-02-24 05:35:55 -0800 | Kansas City, KS | Central Time (US & Canada) |
570,214,968,622,239,740 | neutral | 1 | null | null | Southwest | null | duneshadow | null | 0 | @SouthwestAir sent | null | 2015-02-24 05:33:37 -0800 | Minneapolis, MN | Central Time (US & Canada) |
570,214,946,815,868,900 | negative | 0.6843 | Late Flight | 0.6843 | Southwest | null | jlivingood | null | 0 | @SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate. | [39.87778809, -75.23663363] | 2015-02-24 05:33:32 -0800 | Philadelphia, PA | Eastern Time (US & Canada) |
570,213,389,005,414,400 | negative | 0.6746 | Cancelled Flight | 0.6746 | Southwest | null | duneshadow | null | 0 | @SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay | null | 2015-02-24 05:27:20 -0800 | Minneapolis, MN | Central Time (US & Canada) |
570,212,491,134,930,940 | negative | 0.3587 | Flight Attendant Complaints | 0.3587 | Southwest | null | saysorrychris | null | 0 | @SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS! | null | 2015-02-24 05:23:46 -0800 | Everywhere But Never Scared | Hawaii |
570,211,592,559,685,600 | neutral | 0.6559 | null | 0 | Southwest | null | RyanHanley_Com | null | 0 | ^CB how do you know? @SouthwestAir | null | 2015-02-24 05:20:12 -0800 | Albany, NY | Eastern Time (US & Canada) |
570,211,577,087,041,540 | negative | 1 | Cancelled Flight | 1 | Southwest | null | duneshadow | null | 0 | @SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight. | null | 2015-02-24 05:20:08 -0800 | Minneapolis, MN | Central Time (US & Canada) |
570,210,502,955,155,460 | negative | 1 | Cancelled Flight | 1 | Southwest | null | duneshadow | null | 0 | @SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today. | null | 2015-02-24 05:15:52 -0800 | Minneapolis, MN | Central Time (US & Canada) |
570,210,411,926,016,000 | neutral | 0.6743 | null | 0 | Southwest | null | michaelpscott37 | null | 0 | @SouthwestAir the flight isn't that empty.... Is this rude or not? http://t.co/4RL0p5JChB | null | 2015-02-24 05:15:30 -0800 | Florida | null |
570,209,843,199,524,860 | positive | 0.6563 | null | 0 | Southwest | null | osman_khan | null | 0 | @SouthwestAir - We left iPad in a seat pocket. Filed lost item report. Received it exactly 1 week Late Flightr. Is that a record? #unbelievable | null | 2015-02-24 05:13:15 -0800 | Chicago | Central Time (US & Canada) |
570,208,349,339,263,000 | negative | 0.7125 | Cancelled Flight | 0.7125 | Southwest | null | duneshadow | null | 0 | @SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM? | null | 2015-02-24 05:07:19 -0800 | Minneapolis, MN | Central Time (US & Canada) |
570,207,643,874,123,800 | negative | 1 | Bad Flight | 1 | Southwest | null | rmgarrett3 | null | 0 | @SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna. | null | 2015-02-24 05:04:30 -0800 | Dallas, TX | Mountain Time (US & Canada) |
570,206,560,439,308,300 | neutral | 1 | null | null | Southwest | null | Sez_Nez | null | 0 | @SouthwestAir I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed | null | 2015-02-24 05:00:12 -0800 | DFW | Central Time (US & Canada) |
570,205,399,619,661,800 | positive | 0.3368 | null | 0 | Southwest | null | Paulyjroberts | null | 0 | @SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good | null | 2015-02-24 04:55:35 -0800 | cambridge, maryland | Atlantic Time (Canada) |
570,205,323,992,174,600 | negative | 1 | Customer Service Issue | 0.6557 | Southwest | null | pjeffs | null | 0 | @SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call Getting tired of typing little notes | null | 2015-02-24 04:55:17 -0800 | null | Mid-Atlantic |
570,205,088,595,058,700 | negative | 1 | Lost Luggage | 0.352 | Southwest | null | TheRandyHarbin | null | 0 | @SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers | null | 2015-02-24 04:54:21 -0800 | Kansas City MO | Central Time (US & Canada) |
570,204,088,908,034,050 | negative | 1 | Can't Tell | 0.6667 | Southwest | null | davidgoodson71 | null | 0 | @SouthwestAir it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything #wrongiswrong | null | 2015-02-24 04:50:23 -0800 | null | null |
570,203,916,643,766,300 | negative | 1 | Customer Service Issue | 1 | Southwest | null | davidgoodson71 | null | 0 | @SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f | null | 2015-02-24 04:49:42 -0800 | null | null |
570,203,842,542,829,600 | negative | 1 | Bad Flight | 1 | Southwest | null | Scottyk1977 | null | 0 | @SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems | null | 2015-02-24 04:49:24 -0800 | null | null |
570,200,237,622,612,000 | positive | 1 | null | null | Southwest | null | kcormier19 | null | 0 | @SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG | null | 2015-02-24 04:35:05 -0800 | null | Eastern Time (US & Canada) |
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