tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,199,956,704,919,550 | negative | 0.6932 | Lost Luggage | 0.6932 | Southwest | null | amymiller305 | null | 0 | @SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me | null | 2015-02-24 04:33:58 -0800 | South Florida | null |
570,198,775,203,016,700 | negative | 1 | Customer Service Issue | 0.6804 | Southwest | null | amymiller305 | null | 0 | @SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear | null | 2015-02-24 04:29:16 -0800 | South Florida | null |
570,197,979,820,224,500 | negative | 1 | Customer Service Issue | 0.6782 | Southwest | null | kaugie01 | null | 0 | @SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night. | null | 2015-02-24 04:26:06 -0800 | Kansas City area | Mountain Time (US & Canada) |
570,195,827,341,312,000 | negative | 1 | Cancelled Flight | 1 | Southwest | null | duneshadow | null | 0 | @SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might "know" but don't show it. | null | 2015-02-24 04:17:33 -0800 | Minneapolis, MN | Central Time (US & Canada) |
570,195,784,358,101,000 | neutral | 0.6563 | null | 0 | Southwest | null | davidgoodson71 | null | 0 | @SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest. | null | 2015-02-24 04:17:23 -0800 | null | null |
570,192,105,752,039,400 | negative | 0.6442 | Can't Tell | 0.6442 | Southwest | null | emayteeteej | null | 0 | @SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure? | null | 2015-02-24 04:02:46 -0800 | Hopatcong, NJ | null |
570,190,092,213,465,100 | neutral | 1 | null | null | Southwest | null | emayteeteej | null | 0 | @SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip | null | 2015-02-24 03:54:46 -0800 | Hopatcong, NJ | null |
570,187,432,815,013,900 | positive | 0.6799 | null | null | Southwest | null | PhoenixThis | null | 0 | @southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6 | null | 2015-02-24 03:44:12 -0800 | The World is my Country | Central Time (US & Canada) |
570,183,297,759,752,200 | neutral | 1 | null | null | Southwest | null | OBruce135 | null | 0 | @SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area? | null | 2015-02-24 03:27:46 -0800 | null | null |
570,103,012,380,667,900 | negative | 1 | Lost Luggage | 1 | Southwest | null | amymiller305 | null | 0 | @SouthwestAir hey remember that time you lost my husbands bags? I do.
#filmjobnoequipment
#nowarmclothes | null | 2015-02-23 22:08:44 -0800 | South Florida | null |
570,100,409,009,770,500 | positive | 1 | null | null | Southwest | null | JohnRDalton | null | 0 | @SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS | [0.0, 0.0] | 2015-02-23 21:58:24 -0800 | Detroit, Michigan | null |
570,098,324,172,206,100 | positive | 1 | null | null | Southwest | null | The_Playmaker20 | null | 0 | @SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!! | null | 2015-02-23 21:50:07 -0800 | null | null |
570,097,607,478,874,100 | negative | 1 | Lost Luggage | 0.672 | Southwest | null | amymiller305 | null | 0 | @SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment | null | 2015-02-23 21:47:16 -0800 | South Florida | null |
570,091,771,675,349,000 | negative | 1 | Lost Luggage | 1 | Southwest | null | amymiller305 | null | 0 | @SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool | null | 2015-02-23 21:24:04 -0800 | South Florida | null |
570,089,091,276,128,260 | neutral | 0.3569 | null | 0 | Southwest | null | LaRoseKayla | null | 1 | @SouthwestAir you should have assigned seating, because now my cousin & I probably can't sit together on our flight tomorrow.. Thanks. | null | 2015-02-23 21:13:25 -0800 | null | null |
570,087,941,277,495,300 | negative | 1 | Bad Flight | 0.6565 | Southwest | null | ___the___ | null | 0 | @SouthwestAir wifi stays connected about the lifetime of a higgs boson | null | 2015-02-23 21:08:51 -0800 | la | Pacific Time (US & Canada) |
570,084,122,636,365,800 | neutral | 1 | null | null | Southwest | null | lcpnn | null | 0 | @SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day | null | 2015-02-23 20:53:41 -0800 | California | Alaska |
570,076,476,252,356,600 | negative | 0.6703 | Customer Service Issue | 0.6703 | Southwest | null | TravelDean | null | 0 | @SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international? | null | 2015-02-23 20:23:18 -0800 | null | null |
570,076,113,453,518,850 | negative | 0.694 | Late Flight | 0.355 | Southwest | null | GabyOlya | null | 0 | @SouthwestAir making me miss #TheBachelor right now #wah | null | 2015-02-23 20:21:51 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
570,076,090,917,650,400 | neutral | 0.6382 | null | null | Southwest | null | racingchic247 | null | 0 | @SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation | null | 2015-02-23 20:21:46 -0800 | Moultonborough, NH | Quito |
570,073,365,265,944,600 | positive | 1 | null | null | Southwest | null | john_heltemes | null | 0 | @SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer | null | 2015-02-23 20:10:56 -0800 | null | null |
570,070,880,983,711,740 | negative | 1 | Can't Tell | 0.6702 | Southwest | null | TheRandyHarbin | null | 0 | @SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel | null | 2015-02-23 20:01:04 -0800 | Kansas City MO | Central Time (US & Canada) |
570,070,659,130,220,540 | positive | 1 | null | null | Southwest | null | EDWINKONSEPT | null | 0 | @SouthwestAir 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors | null | 2015-02-23 20:00:11 -0800 | Logan Square, Chi / Austin, TX | Pacific Time (US & Canada) |
570,068,976,778,154,000 | positive | 0.6744 | null | 0 | Southwest | null | ShomanWright | null | 0 | @SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future! | null | 2015-02-23 19:53:30 -0800 | Tennessee | null |
570,066,487,056,027,650 | neutral | 0.6515 | null | 0 | Southwest | null | DaveyGrand | null | 0 | @SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2 | null | 2015-02-23 19:43:36 -0800 | Canada/US | null |
570,066,283,233,972,200 | positive | 0.9657 | null | 0 | Southwest | positive | magmum03 | null | 0 | @SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊 | null | 2015-02-23 19:42:47 -0800 | ny | null |
570,065,297,568,194,560 | negative | 1 | Customer Service Issue | 0.6514 | Southwest | null | TheRandyHarbin | null | 0 | @SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy | null | 2015-02-23 19:38:52 -0800 | Kansas City MO | Central Time (US & Canada) |
570,064,381,410,734,100 | neutral | 1 | null | null | Southwest | null | MastoBabii | null | 0 | @SouthwestAir reference #: 261093929756 | null | 2015-02-23 19:35:14 -0800 | null | null |
570,062,210,640,322,560 | negative | 0.3499 | Can't Tell | 0.3499 | Southwest | null | sammyboy405 | null | 0 | @SouthwestAir your welcome. It was the thoughts of nearly the entire plane. | null | 2015-02-23 19:26:36 -0800 | Mustang, Oklahoma | null |
570,062,116,096,331,800 | neutral | 1 | null | null | Southwest | null | Sez_Nez | null | 0 | @SouthwestAir Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland. | null | 2015-02-23 19:26:14 -0800 | DFW | Central Time (US & Canada) |
570,061,334,898,872,300 | positive | 1 | null | null | Southwest | null | mjb1994 | null | 0 | @SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D | null | 2015-02-23 19:23:08 -0800 | California | Pacific Time (US & Canada) |
570,059,574,268,469,250 | negative | 1 | Can't Tell | 0.6622 | Southwest | null | TheRandyHarbin | null | 0 | @SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked | null | 2015-02-23 19:16:08 -0800 | Kansas City MO | Central Time (US & Canada) |
570,059,381,284,302,850 | negative | 1 | Late Flight | 1 | Southwest | null | itshosey | null | 0 | @SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up. | null | 2015-02-23 19:15:22 -0800 | Los Angeles | Arizona |
570,058,699,676,520,450 | negative | 1 | Customer Service Issue | 1 | Southwest | null | jenmedbery | null | 0 | @SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all! | null | 2015-02-23 19:12:39 -0800 | New Orleans, LA, USA | Central Time (US & Canada) |
570,056,874,583,654,400 | negative | 1 | Customer Service Issue | 1 | Southwest | null | kelios | null | 0 | @SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT | null | 2015-02-23 19:05:24 -0800 | null | Central Time (US & Canada) |
570,054,105,789,550,600 | positive | 1 | null | null | Southwest | null | funksway | null | 0 | @SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz | null | 2015-02-23 18:54:24 -0800 | Panama City, Florida | Central Time (US & Canada) |
570,053,736,950,685,700 | positive | 0.6594 | null | null | Southwest | null | Q2wo | null | 0 | @SouthwestAir thanks! | null | 2015-02-23 18:52:56 -0800 | null | Pacific Time (US & Canada) |
570,053,254,836,416,500 | positive | 1 | null | null | Southwest | null | mgkboone | null | 0 | @SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1 | null | 2015-02-23 18:51:01 -0800 | Houston, TX | null |
570,052,879,643,381,760 | positive | 1 | null | null | Southwest | null | yrbkmiketaylor | null | 0 | @SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest | null | 2015-02-23 18:49:32 -0800 | Whereever Yearbooks Are Born | Central Time (US & Canada) |
570,051,666,386,374,660 | neutral | 0.6273 | null | null | Southwest | null | delshaffer | null | 0 | See you in ATL! “@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http://t.co/AY1GIdcfa4 http://t.co/yC7V2s0iOd” | null | 2015-02-23 18:44:42 -0800 | Charleston, SC | Eastern Time (US & Canada) |
570,050,691,173,101,600 | neutral | 1 | null | null | Southwest | null | maximusKP | null | 0 | @SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass? | null | 2015-02-23 18:40:50 -0800 | ATL | Eastern Time (US & Canada) |
570,050,402,294,636,540 | negative | 1 | Customer Service Issue | 1 | Southwest | null | jenmedbery | null | 0 | @SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter. | null | 2015-02-23 18:39:41 -0800 | New Orleans, LA, USA | Central Time (US & Canada) |
570,049,195,446,444,000 | neutral | 0.6504 | null | null | Southwest | null | Jgrozalsky | null | 0 | @SouthwestAir will do - if you follow back I can DM that info | null | 2015-02-23 18:34:53 -0800 | Boston | Eastern Time (US & Canada) |
570,046,710,870,728,700 | positive | 1 | null | null | Southwest | null | smokinjimz | null | 0 | @SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff! | null | 2015-02-23 18:25:01 -0800 | Waterford, MI | null |
570,044,516,318,748,700 | negative | 0.7104 | Damaged Luggage | 0.7104 | Southwest | null | YALibLinds | null | 0 | @SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ | null | 2015-02-23 18:16:18 -0800 | Houston, TX | null |
570,042,186,399,658,000 | positive | 1 | null | null | Southwest | null | sillyredn3k | null | 0 | @SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking | null | 2015-02-23 18:07:02 -0800 | Washington D.C. / Northern VA | null |
570,041,591,714,455,550 | positive | 1 | null | null | Southwest | null | Aubrey__Cyr | null | 0 | @SouthwestAir thankyou :))❤️ | null | 2015-02-23 18:04:40 -0800 | CT | null |
570,040,162,840,907,800 | neutral | 0.6696 | null | 0 | Southwest | null | Aubrey__Cyr | null | 0 | @SouthwestAir how much is ur wifi fam | null | 2015-02-23 17:59:00 -0800 | CT | null |
570,035,287,679,590,400 | neutral | 0.6664 | null | 0 | Southwest | null | MauLoaIkaika73 | null | 0 | @SouthwestAir @Imaginedragons I tried. 😔 It's okay | null | 2015-02-23 17:39:37 -0800 | null | Pacific Time (US & Canada) |
570,035,207,316,885,500 | positive | 1 | null | null | Southwest | null | NathanMichael07 | null | 0 | @SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest | null | 2015-02-23 17:39:18 -0800 | NE Ohio | Eastern Time (US & Canada) |
570,034,833,633,767,400 | positive | 1 | null | null | Southwest | null | Btrap897 | null | 0 | @SouthwestAir thanks for the great customer service today! 👍👌 | null | 2015-02-23 17:37:49 -0800 | null | Eastern Time (US & Canada) |
570,034,397,153,398,800 | neutral | 0.647 | null | null | Southwest | null | NikkiDan96 | null | 0 | @SouthwestAir is the vinyl part of the prize too? | null | 2015-02-23 17:36:05 -0800 | null | null |
570,034,301,774,884,860 | positive | 1 | null | null | Southwest | null | NikkiDan96 | null | 0 | @SouthwestAir beyond ready | null | 2015-02-23 17:35:42 -0800 | null | null |
570,032,949,992,800,260 | negative | 1 | Lost Luggage | 1 | Southwest | null | HDsportsguy | null | 0 | @SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service | null | 2015-02-23 17:30:20 -0800 | null | null |
570,032,300,265,578,500 | neutral | 0.6944 | null | null | Southwest | null | enigma2a | null | 0 | @SouthwestAir Looks like brooding skies out of ONT this evening. http://t.co/X9BLwgWA68 | null | 2015-02-23 17:27:45 -0800 | Vancouver, WA | Quito |
570,032,108,447,494,140 | neutral | 0.6404 | null | null | Southwest | null | mcgheelane | null | 0 | @SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http://t.co/2xJvUn66ZZ | [39.64617884, -94.31618144] | 2015-02-23 17:26:59 -0800 | null | null |
570,031,211,336,368,100 | positive | 1 | null | null | Southwest | null | Pisces37inDC | null | 0 | @SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining. | null | 2015-02-23 17:23:26 -0800 | Somewhere mind in my business | Eastern Time (US & Canada) |
570,027,786,053,636,100 | negative | 1 | Customer Service Issue | 1 | Southwest | null | subzero4534 | null | 0 | @SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin | null | 2015-02-23 17:09:49 -0800 | Brooklyn NY | Central Time (US & Canada) |
570,024,300,905,783,300 | positive | 1 | null | null | Southwest | null | maitreyibandla1 | null | 0 | @SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! 😂 | null | 2015-02-23 16:55:58 -0800 | null | null |
570,021,128,032,407,550 | negative | 1 | Customer Service Issue | 0.6526 | Southwest | null | Drewscifer | null | 0 | @SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot | null | 2015-02-23 16:43:22 -0800 | Washington DC | Eastern Time (US & Canada) |
570,017,987,349,995,500 | positive | 0.7047 | null | null | Southwest | null | _missjoannalee | null | 0 | @SouthwestAir following. Thank you. | [37.6177248, -122.3913514] | 2015-02-23 16:30:53 -0800 | Canada | Pacific Time (US & Canada) |
570,017,357,747,380,200 | negative | 1 | Customer Service Issue | 1 | Southwest | null | EllenMalloy | null | 0 | @SouthwestAir would someone please DM me the customer relations number. The website has only customer service. | null | 2015-02-23 16:28:23 -0800 | Chicago | null |
570,014,884,651,380,740 | negative | 1 | Customer Service Issue | 1 | Southwest | null | RoaminTwin | null | 0 | @SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it | null | 2015-02-23 16:18:33 -0800 | null | Central Time (US & Canada) |
570,014,685,166,219,260 | negative | 1 | Cancelled Flight | 1 | Southwest | null | Drewscifer | null | 0 | @SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200 for business class? Stay classy | null | 2015-02-23 16:17:45 -0800 | Washington DC | Eastern Time (US & Canada) |
570,014,474,993,688,600 | negative | 1 | Cancelled Flight | 0.6447 | Southwest | null | _missjoannalee | null | 0 | @SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed | [37.6170841, -122.3877223] | 2015-02-23 16:16:55 -0800 | Canada | Pacific Time (US & Canada) |
570,013,108,070,015,000 | negative | 0.66 | Customer Service Issue | 0.3529 | Southwest | null | JamesRoseFox4 | null | 0 | @SouthwestAir @TaylorLumsden Taylor. U gotta love SWA responsiveness at the@very least huh? | null | 2015-02-23 16:11:29 -0800 | Dallas Fort Worth | Hawaii |
570,012,094,570,958,850 | positive | 1 | null | null | Southwest | null | MauLoaIkaika73 | null | 0 | @SouthwestAir It's all good. Thanks! | null | 2015-02-23 16:07:28 -0800 | null | Pacific Time (US & Canada) |
570,011,378,091,753,500 | positive | 0.6842 | null | null | Southwest | null | JReneeX0X0 | null | 0 | @SouthwestAir thank you :) | null | 2015-02-23 16:04:37 -0800 | Around... | Eastern Time (US & Canada) |
570,010,703,391,825,900 | negative | 1 | Late Flight | 0.3673 | Southwest | null | cwolicki | null | 0 | @SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight | null | 2015-02-23 16:01:56 -0800 | Boston | Eastern Time (US & Canada) |
570,009,897,846,374,400 | negative | 0.3519 | Can't Tell | 0.3519 | Southwest | null | amyflenard | null | 0 | @SouthwestAir oh, ok! all good! looking forward to escaping the cold for a bit! thanks! | null | 2015-02-23 15:58:44 -0800 | darien, il | Central Time (US & Canada) |
570,009,576,273,154,050 | negative | 1 | Bad Flight | 0.3498 | Southwest | null | ZulaPT | null | 0 | @SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh... | null | 2015-02-23 15:57:27 -0800 | Carlsbad | CA | null |
570,009,252,426,883,100 | neutral | 1 | null | null | Southwest | null | vchhith | null | 0 | @SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me? | null | 2015-02-23 15:56:10 -0800 | California/Maryland | Eastern Time (US & Canada) |
570,009,135,519,035,400 | neutral | 0.7273 | null | 0 | Southwest | null | JReneeX0X0 | null | 0 | @SouthwestAir any word when the customer relations department will open back up? | null | 2015-02-23 15:55:42 -0800 | Around... | Eastern Time (US & Canada) |
570,008,817,414,639,600 | neutral | 0.675 | null | null | Southwest | null | amyflenard | null | 0 | @SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity? i'm hoping for a little bit of extra room! 😊 | null | 2015-02-23 15:54:26 -0800 | darien, il | Central Time (US & Canada) |
570,008,612,426,289,150 | neutral | 0.6774 | null | null | Southwest | null | FowlerDebra | null | 0 | @SouthwestAir Just left there Friday! | null | 2015-02-23 15:53:38 -0800 | null | null |
570,007,457,055,055,900 | positive | 1 | null | null | Southwest | null | mkaynee | null | 0 | @SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀 | null | 2015-02-23 15:49:02 -0800 | null | Central Time (US & Canada) |
570,005,561,338,503,200 | positive | 1 | null | null | Southwest | null | m_panda_bear | null | 0 | @SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :) | null | 2015-02-23 15:41:30 -0800 | + Las Vegas + | null |
570,003,111,772,692,500 | positive | 1 | null | null | Southwest | null | ThWrex | null | 0 | @SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop. Glad to be home! Thanks to the professionals both up front and in the cabin!!! | null | 2015-02-23 15:31:46 -0800 | Near Los Angeles CA | null |
570,000,618,707,746,800 | positive | 0.35 | null | 0 | Southwest | null | fromtheleftseat | null | 0 | @SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40 | null | 2015-02-23 15:21:52 -0800 | Phoenix AZ | Arizona |
569,998,842,579,566,600 | neutral | 0.6809 | null | null | Southwest | null | sick_beat_swift | null | 0 | @SouthwestAir Could you maybe hook (@FuyukaiDesuYo ) with some imagine dragon tickets tonight! SHES a HUGEEEEE FAN & would really love to go | null | 2015-02-23 15:14:48 -0800 | null | null |
569,998,122,241,232,900 | negative | 1 | Late Flight | 0.6771 | Southwest | null | DrewDepo | null | 0 | @SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable | null | 2015-02-23 15:11:57 -0800 | KCMO | null |
569,998,043,761,803,260 | negative | 1 | Customer Service Issue | 1 | Southwest | null | toddntucker | null | 0 | @SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights. | null | 2015-02-23 15:11:38 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,996,707,443,970,050 | negative | 1 | Cancelled Flight | 1 | Southwest | null | cammj14 | null | 1 | @SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!! | null | 2015-02-23 15:06:19 -0800 | null | Central Time (US & Canada) |
569,996,423,074,160,640 | positive | 1 | null | null | Southwest | null | trselbrede | null | 0 | @SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome | null | 2015-02-23 15:05:11 -0800 | null | null |
569,995,730,951,147,500 | negative | 0.6437 | Can't Tell | 0.3319 | Southwest | null | djplays | null | 0 | @SouthwestAir been all up and down the area where the pic was taken and don't see any albums. | null | 2015-02-23 15:02:26 -0800 | null | null |
569,995,536,545,091,600 | neutral | 0.661 | null | 0 | Southwest | null | davidgoodson71 | null | 0 | @SouthwestAir I enjoyed a call from my good friend he's Flight Booking Problems his flights elsewhere as I tweet one at a time I will tell as many as I can | null | 2015-02-23 15:01:40 -0800 | null | null |
569,995,514,558,550,000 | positive | 1 | null | null | Southwest | null | itspr1 | null | 0 | @SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out. | null | 2015-02-23 15:01:35 -0800 | null | Pacific Time (US & Canada) |
569,995,418,370,646,000 | negative | 1 | Bad Flight | 0.3674 | Southwest | null | momfluential | null | 0 | @SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats? | null | 2015-02-23 15:01:12 -0800 | Southern California | Pacific Time (US & Canada) |
569,995,235,608,137,700 | neutral | 1 | null | null | Southwest | null | markjohnson319 | null | 0 | @SouthwestAir opened online applications for Fall 2015 intern positions throughout the company. Apply via https://t.co/GmL7ot3IMH | null | 2015-02-23 15:00:28 -0800 | Dallas, TX | null |
569,994,437,390,020,600 | neutral | 0.6804 | null | 0 | Southwest | null | davidgoodson71 | null | 0 | @SouthwestAir honesty should always be the policy | null | 2015-02-23 14:57:18 -0800 | null | null |
569,994,045,205,803,000 | positive | 0.7047 | null | 0 | Southwest | null | itspr1 | null | 0 | @SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days. | null | 2015-02-23 14:55:45 -0800 | null | Pacific Time (US & Canada) |
569,993,437,690,245,100 | neutral | 1 | null | null | Southwest | null | MinderJoan | null | 0 | @SouthwestAir I knew I was correct! http://t.co/9eueYxAwcv | null | 2015-02-23 14:53:20 -0800 | null | Eastern Time (US & Canada) |
569,993,176,636,739,600 | neutral | 1 | null | null | Southwest | null | firefighter89 | null | 0 | @SouthwestAir briughy me to @ComClassic, #AIF2015 & so much more with the #agcommunity | null | 2015-02-23 14:52:17 -0800 | Nebraska | Central Time (US & Canada) |
569,992,825,997,279,200 | neutral | 1 | null | null | Southwest | null | SharArnold | null | 0 | @SouthwestAir any deals to orlando in April/may?? | [41.52066893, -81.21118788] | 2015-02-23 14:50:54 -0800 | null | null |
569,990,034,444,689,400 | neutral | 0.6838 | null | null | Southwest | null | UpShootHort | null | 0 | @SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http://t.co/BVfAxDUBAQ | null | 2015-02-23 14:39:48 -0800 | Madison, OH | Pacific Time (US & Canada) |
569,989,812,637,167,600 | neutral | 0.6874 | null | null | Southwest | null | HanlonBrothers | null | 0 | @SouthwestAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/iQnVyFPg4P | null | 2015-02-23 14:38:55 -0800 | Gold Coast, Australia | Brisbane |
569,989,340,052,344,800 | negative | 1 | Late Flight | 1 | Southwest | null | DrewDepo | null | 0 | @SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule. | null | 2015-02-23 14:37:03 -0800 | KCMO | null |
569,989,168,903,819,260 | positive | 1 | null | null | Southwest | null | WalterFaddoul | null | 0 | @SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you! | null | 2015-02-23 14:36:22 -0800 | Indianapolis, Indiana; USA | Central Time (US & Canada) |
569,989,082,719,359,000 | negative | 1 | Lost Luggage | 1 | Southwest | null | brookardi | null | 0 | @SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/ | null | 2015-02-23 14:36:01 -0800 | null | Quito |
569,989,039,874,404,350 | negative | 1 | Late Flight | 1 | Southwest | null | DrewDepo | null | 0 | @SouthwestAir prove it | null | 2015-02-23 14:35:51 -0800 | KCMO | null |
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