tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,922,730,008,518,660 | positive | 1 | null | null | Southwest | null | claywhittington | null | 0 | @SouthwestAir Awesome. Thanks! You guys rock! | null | 2015-02-23 10:12:22 -0800 | Wilmington, North Carolina | Eastern Time (US & Canada) |
569,922,657,937,956,860 | negative | 0.6634 | Customer Service Issue | 0.3366 | Southwest | null | AayeBaby | null | 0 | @SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight? | null | 2015-02-23 10:12:04 -0800 | D(M)V | Eastern Time (US & Canada) |
569,921,747,195,076,600 | neutral | 0.6694 | null | 0 | Southwest | null | LenaRodGon | null | 0 | @SouthwestAir when can we expect customer service in Dallas to be available | null | 2015-02-23 10:08:27 -0800 | null | Central Time (US & Canada) |
569,919,280,361,414,660 | negative | 0.6404 | Can't Tell | 0.3258 | Southwest | null | rcymozart | null | 0 | @SouthwestAir it eventually arrived. just seemed really slow. :) | null | 2015-02-23 09:58:39 -0800 | Redlands, CA | Pacific Time (US & Canada) |
569,918,484,726,964,200 | negative | 1 | Lost Luggage | 1 | Southwest | null | karasellswyo | null | 0 | @SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed. | null | 2015-02-23 09:55:29 -0800 | null | null |
569,915,419,018,068,000 | negative | 1 | Lost Luggage | 1 | Southwest | null | DAmico_J | null | 0 | @SouthwestAir i just recieved an email from your memphis station hopefully they have my bag. | null | 2015-02-23 09:43:19 -0800 | RI when home. | Eastern Time (US & Canada) |
569,914,957,552,353,300 | negative | 0.6745 | Bad Flight | 0.6745 | Southwest | null | HDsportsguy | null | 0 | @SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0 | null | 2015-02-23 09:41:29 -0800 | null | null |
569,912,094,272,782,340 | positive | 1 | null | null | Southwest | null | d_aghassi | null | 0 | @SouthwestAir thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow. | null | 2015-02-23 09:30:06 -0800 | null | Eastern Time (US & Canada) |
569,911,555,967,442,940 | negative | 1 | Lost Luggage | 1 | Southwest | null | Sara_Walsh | null | 0 | @SouthwestAir yep. 99.99999999% certain it was on that flight. | null | 2015-02-23 09:27:58 -0800 | null | Eastern Time (US & Canada) |
569,910,583,694,196,740 | positive | 1 | null | null | Southwest | null | RenePhillips42 | null | 0 | @SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood | null | 2015-02-23 09:24:06 -0800 | Rocky Mountains, Colorado USA | Mountain Time (US & Canada) |
569,910,383,047,254,000 | positive | 0.3511 | null | 0 | Southwest | null | RenkCathy | null | 0 | @SouthwestAir I would appreciate that. Thank you. | null | 2015-02-23 09:23:18 -0800 | null | Central Time (US & Canada) |
569,909,718,765,842,400 | negative | 1 | Customer Service Issue | 0.6374 | Southwest | null | erinbraxton | null | 0 | @SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged. Phone wait time is crazy. Is there a chat? | null | 2015-02-23 09:20:40 -0800 | Los Angeles | Pacific Time (US & Canada) |
569,906,668,743,426,050 | negative | 1 | Customer Service Issue | 0.668 | Southwest | null | ShanRosenberg | null | 0 | @SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail | null | 2015-02-23 09:08:32 -0800 | null | null |
569,906,317,629,874,200 | neutral | 1 | null | null | Southwest | null | claywhittington | null | 0 | @SouthwestAir Can my wife's RR points be transferred to my RR account? | null | 2015-02-23 09:07:09 -0800 | Wilmington, North Carolina | Eastern Time (US & Canada) |
569,905,567,960,952,800 | negative | 0.6939 | Late Flight | 0.3571 | Southwest | null | LukeWyckoff | null | 0 | @SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill Please contact her. | null | 2015-02-23 09:04:10 -0800 | Denver, CO | Mountain Time (US & Canada) |
569,904,613,069,103,100 | negative | 1 | Lost Luggage | 1 | Southwest | null | B_Mac87 | null | 0 | @SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours. | null | 2015-02-23 09:00:22 -0800 | Raleigh, North Carolina | Mountain Time (US & Canada) |
569,904,370,361,483,260 | negative | 1 | Bad Flight | 0.7057 | Southwest | null | alifriend | null | 0 | @SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2 | [33.64079948, -84.4358346] | 2015-02-23 08:59:24 -0800 | Columbus, OH | Eastern Time (US & Canada) |
569,903,377,598,914,560 | positive | 1 | null | null | Southwest | null | EASmith_ | null | 0 | @SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;) | null | 2015-02-23 08:55:28 -0800 | Columbus, OH | Quito |
569,903,253,183,455,200 | negative | 1 | Lost Luggage | 1 | Southwest | null | RenkCathy | null | 0 | @SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage. | null | 2015-02-23 08:54:58 -0800 | null | Central Time (US & Canada) |
569,901,998,780,198,900 | negative | 1 | Customer Service Issue | 0.716 | Southwest | null | davidsawyerjr | null | 0 | @SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!! | null | 2015-02-23 08:49:59 -0800 | Austin, TX | Central Time (US & Canada) |
569,901,925,358,968,800 | negative | 0.7022 | Flight Booking Problems | 0.7022 | Southwest | null | bzjames | null | 0 | @SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help! | null | 2015-02-23 08:49:41 -0800 | null | null |
569,901,802,994,454,500 | negative | 0.7113 | Customer Service Issue | 0.3919 | Southwest | null | laurenemiller11 | null | 0 | @SouthwestAir I did. Still haven't heard a thing. | null | 2015-02-23 08:49:12 -0800 | Westminster, CO | Mountain Time (US & Canada) |
569,900,699,988,860,900 | positive | 1 | null | null | Southwest | null | Maya_Golden | null | 0 | @SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice! | null | 2015-02-23 08:44:49 -0800 | Lone Star State | Central Time (US & Canada) |
569,900,147,343,265,800 | positive | 0.6859 | null | 0 | Southwest | null | lizStonewriter | null | 0 | @SouthwestAir open seating is like an open marriage, there's so much love for strangers! | null | 2015-02-23 08:42:38 -0800 | null | null |
569,899,502,355,681,300 | negative | 0.66 | Can't Tell | 0.66 | Southwest | null | michellehamm0nd | null | 0 | @SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' ..... | null | 2015-02-23 08:40:04 -0800 | insta : michellehamm0nd | Eastern Time (US & Canada) |
569,898,033,128,693,760 | neutral | 1 | null | null | Southwest | null | vovoci | null | 0 | @SouthwestAir : thanks.are flights operating now or Cancelled Flightled? | null | 2015-02-23 08:34:13 -0800 | null | null |
569,897,334,760,448,000 | neutral | 1 | null | null | Southwest | null | LyonsBlitz0090 | null | 0 | @SouthwestAir we checked in right at 24hr mark. Boarding C group with kids ages 6&8 dnt want to be split. What sld we do? | null | 2015-02-23 08:31:27 -0800 | null | null |
569,895,344,458,170,400 | negative | 0.7119 | Customer Service Issue | 0.7119 | Southwest | null | LukeWyckoff | null | 0 | @SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040 | null | 2015-02-23 08:23:32 -0800 | Denver, CO | Mountain Time (US & Canada) |
569,895,187,746,418,700 | positive | 1 | null | null | Southwest | null | vangdfang | null | 0 | @SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously! | null | 2015-02-23 08:22:55 -0800 | Overland Park, KS | Central Time (US & Canada) |
569,894,088,209,596,400 | positive | 1 | null | null | Southwest | null | bjwellington | null | 0 | @SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1 | [32.85744983, -97.03548311] | 2015-02-23 08:18:33 -0800 | Sac City, IA | Central Time (US & Canada) |
569,893,988,846,546,940 | neutral | 0.6925 | null | 0 | Southwest | null | vovoci | null | 0 | @SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio | null | 2015-02-23 08:18:09 -0800 | null | null |
569,893,924,942,299,140 | neutral | 1 | null | null | Southwest | null | HelacoHLC | null | 0 | @SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3) | null | 2015-02-23 08:17:54 -0800 | EIN: 27-0575748 -New York -USA | null |
569,892,876,642,955,260 | neutral | 0.6681 | null | null | Southwest | null | fromtheleftseat | null | 0 | @SouthwestAir unveils 4 new #flights, including 2 from #Ohio http://t.co/grkBj7bxlk | null | 2015-02-23 08:13:44 -0800 | Phoenix AZ | Arizona |
569,891,377,351,233,540 | neutral | 1 | null | null | Southwest | null | AlMehairiAUH | null | 0 | @SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek | null | 2015-02-23 08:07:47 -0800 | Abu Dhabi | Abu Dhabi |
569,891,267,666,006,000 | neutral | 1 | null | null | Southwest | null | AlMehairiAUH | null | 0 | @SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek | null | 2015-02-23 08:07:20 -0800 | Abu Dhabi | Abu Dhabi |
569,890,333,456,117,760 | neutral | 1 | null | null | Southwest | null | AlMehairiAUH | null | 0 | @SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek | null | 2015-02-23 08:03:38 -0800 | Abu Dhabi | Abu Dhabi |
569,890,211,301,191,700 | neutral | 1 | null | null | Southwest | null | AlMehairiAUH | null | 0 | @SouthwestAir to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek | null | 2015-02-23 08:03:09 -0800 | Abu Dhabi | Abu Dhabi |
569,890,103,989,903,360 | neutral | 1 | null | null | Southwest | null | AlMehairiAUH | null | 0 | @SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek | null | 2015-02-23 08:02:43 -0800 | Abu Dhabi | Abu Dhabi |
569,889,885,651,234,800 | negative | 1 | Customer Service Issue | 1 | Southwest | null | rcymozart | null | 0 | @SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :| | null | 2015-02-23 08:01:51 -0800 | Redlands, CA | Pacific Time (US & Canada) |
569,888,280,793,063,400 | neutral | 1 | null | null | Southwest | null | ClinicPolly | null | 0 | @SouthwestAir @ClinicPolly
Thank you-- I may have already responded but was 8UXZJ2 | null | 2015-02-23 07:55:28 -0800 | null | null |
569,887,819,297,992,700 | negative | 1 | Customer Service Issue | 0.6649 | Southwest | null | OrygunPride | null | 0 | @SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon | null | 2015-02-23 07:53:38 -0800 | null | null |
569,887,230,019,285,000 | positive | 0.6487 | null | null | Southwest | null | Brianne_Sanchez | null | 0 | @SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help! | null | 2015-02-23 07:51:18 -0800 | Des Moines, IA | Central Time (US & Canada) |
569,885,759,513,034,750 | negative | 1 | Customer Service Issue | 1 | Southwest | null | simundz | null | 0 | @SouthwestAir on hold for 15+ min...no estimated answer time. Any help here? | null | 2015-02-23 07:45:27 -0800 | null | null |
569,884,616,649,269,250 | negative | 1 | Bad Flight | 0.6556 | Southwest | null | MightyFoxMusic | null | 0 | @SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying | null | 2015-02-23 07:40:55 -0800 | Chicago, IL | null |
569,883,152,493,240,300 | negative | 1 | Customer Service Issue | 1 | Southwest | null | jennybeal | null | 0 | @SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min. | null | 2015-02-23 07:35:06 -0800 | Columbus, OH | Eastern Time (US & Canada) |
569,882,596,798,132,200 | neutral | 0.6692 | null | 0 | Southwest | null | matthewebel | null | 0 | @SouthwestAir Can you equip a 737 with flamethrowers and a snow plow? | null | 2015-02-23 07:32:53 -0800 | Boston, MA | Central Time (US & Canada) |
569,881,035,682,521,100 | neutral | 0.6424 | null | null | Southwest | null | 0504Traveller | null | 0 | @SouthwestAir unveils 4 new routes, including 2 from #Ohio http://t.co/4uRzvBPJKO via @usatoday | null | 2015-02-23 07:26:41 -0800 | null | Central Time (US & Canada) |
569,880,788,612,866,050 | negative | 1 | Late Flight | 1 | Southwest | null | ucsigmachi | null | 0 | @SouthwestAir flight 1028 no delayed 1.5 hours. Another week another delayed flight | null | 2015-02-23 07:25:42 -0800 | null | null |
569,878,685,723,050,000 | neutral | 0.6648 | null | null | Southwest | null | SaraAMartens | null | 0 | @SouthwestAir thanks for linking to #Passbook. Might be old news but this is my first 2015 flight. | null | 2015-02-23 07:17:21 -0800 | Omaha, NE | Central Time (US & Canada) |
569,877,658,286,186,500 | neutral | 0.6776 | null | 0 | Southwest | null | Loloemartin | null | 0 | @SouthwestAir didn't realize no clothes until at hotel - suggestions? | null | 2015-02-23 07:13:16 -0800 | null | null |
569,875,667,245,871,100 | neutral | 1 | null | null | Southwest | null | FolfJay | null | 0 | @SouthwestAir may want to direct that to the people at @FurryFiesta tok | null | 2015-02-23 07:05:21 -0800 | Grand Island, Nebraska, USA | Central Time (US & Canada) |
569,875,532,600,385,540 | negative | 1 | Damaged Luggage | 0.6683 | Southwest | null | Loloemartin | null | 0 | @SouthwestAir bag in possession but no clothes in bag?? | null | 2015-02-23 07:04:49 -0800 | null | null |
569,875,430,951,542,800 | negative | 0.6817 | Can't Tell | 0.6817 | Southwest | null | ChrisSaysThis | null | 0 | @SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB | null | 2015-02-23 07:04:25 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,875,093,360,238,600 | negative | 1 | Customer Service Issue | 1 | Southwest | null | jenwhooo | null | 0 | @SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back | null | 2015-02-23 07:03:04 -0800 | null | null |
569,874,524,922,978,300 | neutral | 1 | null | null | Southwest | null | FolfJay | null | 0 | @SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField? | null | 2015-02-23 07:00:49 -0800 | Grand Island, Nebraska, USA | Central Time (US & Canada) |
569,872,444,590,129,150 | negative | 0.6816 | Cancelled Flight | 0.352 | Southwest | null | MikeViso | null | 0 | @SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢 | null | 2015-02-23 06:52:33 -0800 | Vineland & South Florida | Eastern Time (US & Canada) |
569,872,363,170,373,600 | negative | 1 | Lost Luggage | 0.704 | Southwest | null | Loloemartin | null | 0 | @SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward | null | 2015-02-23 06:52:13 -0800 | null | null |
569,869,220,680,470,500 | neutral | 1 | null | null | Southwest | null | doecember28th | null | 0 | @SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime | null | 2015-02-23 06:39:44 -0800 | null | null |
569,868,010,665,611,260 | negative | 1 | Bad Flight | 0.7081 | Southwest | null | Matwork21 | null | 0 | @southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights? | null | 2015-02-23 06:34:56 -0800 | Las Vegas | Pacific Time (US & Canada) |
569,866,847,690,100,740 | negative | 1 | Customer Service Issue | 1 | Southwest | null | ChristinaTenti | null | 0 | @SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable | null | 2015-02-23 06:30:18 -0800 | Saint Louis, MO USA | Central Time (US & Canada) |
569,865,838,892,691,460 | negative | 1 | Customer Service Issue | 0.6837 | Southwest | null | nelsjeff | null | 0 | @SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out. | null | 2015-02-23 06:26:18 -0800 | null | null |
569,865,675,793,170,400 | negative | 1 | Lost Luggage | 1 | Southwest | null | ChristinaTenti | null | 0 | @SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable. | null | 2015-02-23 06:25:39 -0800 | Saint Louis, MO USA | Central Time (US & Canada) |
569,865,352,986,951,700 | neutral | 1 | null | null | Southwest | null | stilvester | null | 0 | @SouthwestAir
How do I get a companion pass??? Thanks, Lin S | null | 2015-02-23 06:24:22 -0800 | Tipp City, Ohio | null |
569,864,693,998,690,300 | positive | 0.6675 | null | null | Southwest | null | Kateria_Nicole | null | 0 | @SouthwestAir Just sent DM. Thanks for your attentiveness to this matter. | null | 2015-02-23 06:21:45 -0800 | Atlanta, GA | Eastern Time (US & Canada) |
569,862,767,236,255,740 | negative | 1 | Bad Flight | 1 | Southwest | null | gdm43pga | null | 0 | @SouthwestAir how about fixing the wifi! 3rd flight where it's not working. 800 series plane so not like it's an old plane. | null | 2015-02-23 06:14:05 -0800 | Old Hickory, TN | Central Time (US & Canada) |
569,857,504,768,757,760 | negative | 0.6611 | Can't Tell | 0.6611 | Southwest | null | jameswbetts | null | 0 | @SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own. | null | 2015-02-23 05:53:11 -0800 | Sunny Florida | Eastern Time (US & Canada) |
569,857,396,899,606,500 | neutral | 0.6404 | null | 0 | Southwest | null | sasc1 | null | 0 | @SouthwestAir kids on a mission trip from Lasalle stranded in orlando area, they can't get back to Bos or PVD till WEDNESDAY? | null | 2015-02-23 05:52:45 -0800 | RI | Eastern Time (US & Canada) |
569,855,773,951,561,700 | neutral | 1 | null | null | Southwest | null | charlesr99 | null | 0 | @SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw | null | 2015-02-23 05:46:18 -0800 | Everywhere | Atlantic Time (Canada) |
569,855,106,583,281,660 | negative | 0.6744 | Late Flight | 0.6744 | Southwest | null | DD_ATL | null | 0 | @SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds. | null | 2015-02-23 05:43:39 -0800 | null | Eastern Time (US & Canada) |
569,851,178,982,338,560 | negative | 1 | Flight Attendant Complaints | 0.348 | Southwest | null | steve_holder | null | 0 | @SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46. I said to lady, "well, that system is about dead." She didn't understand | null | 2015-02-23 05:28:03 -0800 | null | Central Time (US & Canada) |
569,846,771,301,654,500 | negative | 1 | Flight Booking Problems | 0.3366 | Southwest | null | Kateria_Nicole | null | 0 | @SouthwestAir All flights are booked . They are saying I have to wait until tomorrow. | null | 2015-02-23 05:10:32 -0800 | Atlanta, GA | Eastern Time (US & Canada) |
569,845,106,888,585,200 | neutral | 0.6932 | null | 0 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir arrangements to reimburse me for the rental I had to get? | null | 2015-02-23 05:03:55 -0800 | Tallahassee, FL | America/Chicago |
569,843,082,994,315,260 | positive | 1 | null | null | Southwest | null | geo3689 | null | 0 | @SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue | null | 2015-02-23 04:55:52 -0800 | Frederick, MD | Atlantic Time (Canada) |
569,842,095,483,199,500 | negative | 1 | Flight Attendant Complaints | 1 | Southwest | null | Kateria_Nicole | null | 0 | @SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy | null | 2015-02-23 04:51:57 -0800 | Atlanta, GA | Eastern Time (US & Canada) |
569,840,840,861,839,360 | positive | 0.692 | null | null | Southwest | null | BitterEnd2013 | null | 0 | @SouthwestAir Thanks | null | 2015-02-23 04:46:58 -0800 | null | null |
569,837,786,930,540,540 | negative | 1 | Lost Luggage | 1 | Southwest | null | Maleus21 | null | 0 | @SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help. | null | 2015-02-23 04:34:50 -0800 | Memphis | Central Time (US & Canada) |
569,834,388,919,328,800 | positive | 0.6923 | null | 0 | Southwest | null | erhone01 | null | 0 | @SouthwestAir have sent you a DM with the details. Thanks! | null | 2015-02-23 04:21:19 -0800 | null | New Caledonia |
569,832,563,403,051,000 | positive | 0.6694 | null | null | Southwest | null | HAPPYGOLFPUG | null | 0 | @SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia. | null | 2015-02-23 04:14:04 -0800 | Golftown, USA | null |
569,817,937,131,016,200 | neutral | 0.7013 | null | 0 | Southwest | null | erhone01 | null | 0 | @SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam? | null | 2015-02-23 03:15:57 -0800 | null | New Caledonia |
569,813,808,987,787,260 | negative | 1 | Flight Attendant Complaints | 0.7113 | Southwest | null | ranmannokc | null | 0 | @SouthwestAir - really? All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC | null | 2015-02-23 02:59:33 -0800 | Oklahoma City | Central Time (US & Canada) |
569,813,138,910,130,200 | neutral | 1 | null | null | Southwest | null | DontenPhoto | null | 0 | @SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy | null | 2015-02-23 02:56:53 -0800 | Englewood, Florida | Eastern Time (US & Canada) |
569,795,913,788,428,300 | negative | 1 | Cancelled Flight | 1 | Southwest | null | billysharp022 | null | 0 | @SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this! | null | 2015-02-23 01:48:26 -0800 | Effingham, IL | Eastern Time (US & Canada) |
569,791,667,827,388,400 | neutral | 1 | null | null | Southwest | null | BitterEnd2013 | null | 0 | @SouthwestAir Are flights going into Dallas this morning? Thanks | null | 2015-02-23 01:31:34 -0800 | null | null |
569,779,173,461,336,060 | negative | 1 | Late Flight | 0.6909 | Southwest | null | jhoblitt | null | 0 | @SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet | null | 2015-02-23 00:41:55 -0800 | Tucson, AZ | Arizona |
569,769,288,174,870,500 | neutral | 0.6687 | null | 0 | Southwest | null | hckystix | null | 0 | @SouthwestAir had to be stuck in the middle seat :( http://t.co/dzeGAPfqw1 | null | 2015-02-23 00:02:38 -0800 | null | null |
569,767,473,525,862,400 | neutral | 0.6922 | null | null | Southwest | null | Immafun12 | null | 0 | @SouthwestAir #DestinationDragons @Imaginedragons Scavenger Hunt Vegas, BE READY!!! http://t.co/vHgkiTzSaw | null | 2015-02-22 23:55:26 -0800 | Oregon | Alaska |
569,766,956,062,134,300 | positive | 0.6651 | null | null | Southwest | null | slemus12 | null | 0 | @SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons | null | 2015-02-22 23:53:22 -0800 | Georgia | Eastern Time (US & Canada) |
569,757,790,626,906,100 | positive | 1 | null | null | Southwest | null | hllgruber | null | 0 | @SouthwestAir yes I was everything worked out great | [34.00646846, -118.48131246] | 2015-02-22 23:16:57 -0800 | null | null |
569,752,691,460,706,300 | positive | 0.678 | null | null | Southwest | null | ttowngolfgal | null | 0 | @SouthwestAir show me some love and a companion flight~please and thank you! | null | 2015-02-22 22:56:41 -0800 | null | Central Time (US & Canada) |
569,748,667,793,588,200 | negative | 1 | Cancelled Flight | 1 | Southwest | null | RyanMoore91 | null | 0 | @SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail | null | 2015-02-22 22:40:42 -0800 | College Park, MD | null |
569,735,142,564,102,140 | positive | 1 | null | null | Southwest | null | Ryguys0fly | null | 0 | @SouthwestAir loved it! | null | 2015-02-22 21:46:57 -0800 | Washington, DC | null |
569,734,069,988,286,460 | negative | 1 | Lost Luggage | 1 | Southwest | null | RenkCathy | null | 0 | @SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage. Monika at MWA needs a PR lesson | null | 2015-02-22 21:42:42 -0800 | null | Central Time (US & Canada) |
569,733,311,595,020,300 | neutral | 0.6489 | null | null | Southwest | null | Rhodabean10 | null | 0 | @SouthwestAir I am in, let's do this! | null | 2015-02-22 21:39:41 -0800 | Atlanta, GA | null |
569,731,970,562,961,400 | negative | 1 | Customer Service Issue | 0.6737 | Southwest | null | intel_jim | null | 0 | @SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.) | null | 2015-02-22 21:34:21 -0800 | Phoenix, Arizona USA | Arizona |
569,731,104,070,115,300 | positive | 1 | null | null | Southwest | null | JasmineDT | null | 1 | @SouthwestAir you're my early frontrunner for best airline! #oscars2016 | null | 2015-02-22 21:30:54 -0800 | Washington D.C. | Eastern Time (US & Canada) |
569,728,621,344,104,450 | neutral | 0.6461 | null | null | Southwest | null | Strangeluvcraft | null | 0 | @southwestair, kudos to your rep "Patricia" at gate B11 this Sunday morning at #Chicago #Midway #MDW,… http://t.co/MmCWkqp2gy | null | 2015-02-22 21:21:03 -0800 | null | null |
569,728,483,384,930,300 | negative | 1 | Cancelled Flight | 1 | Southwest | null | OrygunPride | null | 0 | @SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx | null | 2015-02-22 21:20:30 -0800 | null | null |
569,727,036,627,034,100 | neutral | 1 | null | null | Southwest | null | Barbee72 | null | 0 | @SouthwestAir Just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together? | null | 2015-02-22 21:14:45 -0800 | null | null |
569,726,038,932,111,360 | negative | 1 | Late Flight | 0.6108 | Southwest | null | RyanBeydler | null | 0 | @SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night. | null | 2015-02-22 21:10:47 -0800 | Nashville & Memphis | Central Time (US & Canada) |
569,720,247,948,861,440 | negative | 1 | Customer Service Issue | 1 | Southwest | null | jparkermastin | null | 0 | @SouthwestAir @jparkermastin customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking | null | 2015-02-22 20:47:46 -0800 | null | null |
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